LGPeters

1 de nov. de 2016

Friendly service. Met expectations. I'd recommend Melissa Garvey - she was knowledgeable, down to earth and personable. Melissa was patient and answered all our questions.

DMAC

1 de nov. de 2016

I actually had emailed Luther around some of their Mitsubishi's and Melissa Garvey answered me very quickly and met me at Luther. She helped us find the right car at the right price and was enjoyable to work with. She took time to understand our needs and match me up with the right car. We walked out the same day with a new car thanks to her knowledge. We appreciated everyone there, very friendly and wanted to get it done right for us.Thanks Melissa!

Mazda CX-5 GT

30 de sep. de 2016

Sales personnel very courteous. Chad Walczak (sales) was very patient with spouses indecision on specific models, then color of vehicle. Provided information about each and offered/recommended the option to test drive any vehicle of her choosing. This was done with no "need to buy now" sales pressure. Gave wife space/freedom to look at her own casual pace . He would come back periodically to check for any questions we might have. Left the dealership with a new vehicle. We enjoyed our experience/visit with Chad. An excellent sales representative for Luther Automotive. Thank You.

mtmoneybags

28 de sep. de 2016

My husband and I were very well informed and educated by Chad about our two new Mazda CX-5 cars. He was friendly and personable from our first interaction. He was not pushy and was quick to get us on a test drive and aware of all the cool options and upgrades on the cars. Denise in the finance dept had and awesome personality and very through with options and made the finance process so seemless and show genuine caring and her extensive experience put us at ease. We love our vehicles and look forward to working with Chad and Denise in the future as needed our cars!

KarenB

26 de sep. de 2016

I am leasing my third Mazda CX5 from this dealership. Chad was extremely helpful in helping me pick the best model options and lease terms to suit my lifestyle. He took time to teach me how to use the car features (nav, satellite radio, etc) and answer questions months after the sale. Plus he alerted me about offers for my next car before my current lease expired. I am a happy returning customer and have recommended Chad and Phil to my friends. I like getting all my oil changes and service done at the dealership will go back to Chad before purchasing another car.

Happy Mazda CX-5 Owner

23 de sep. de 2016

I highly recommend Chad Walczak. Very knowledgeable and professional.Straight information. No BS. A very pleasant buying experience.If you're looking for someone who will be thorough and fair, this is the guy to ask for.

Tongyang1985atyahoo.com

23 de sep. de 2016

The moment I walk in the parking lot I was greeded. Melissa Garvey help me get a loan. I walk out with two cars. I would recommend this dealership to my friends and family. Thank you guys for the great Mazda Mitsubishi experience.

Christina Formico

8 de sep. de 2016

This is the second car that I have purchased from here and this experience was great! I needed a car quickly and I was so happy I ended up working with Melissa Garvey! She had a Mazda 3 that was EXACTLY what I wanted! She made the process quick and easy and was so helpful and friendly! In fact everyone there was super friendly! Great Place!

beckyaswenson

4 de sep. de 2016

We just purchased a new Mazda CX-5 from Melissa Garvey and loved our time at the dealership. We love our vehicle and had an amazing experience with Melissa! We test drove quite a few vehicles at other dealerships, but kept coming back to our time at Mazda! Melissa was knowledgeable, helpful, caring, and willing to answer any questions! We were grateful to work with someone that knew what she was talking out vehicle-wise but would also be truthful and honest with us. It was a great experience and we would highly recommend checking out Brookdale Mazda and Melissa Garvey! From the time we walked in for a test drive to the time we walked out with our new keys it felt like a seamless process.. we are thankful for that!

Mrsnellie7

18 de ago. de 2016

I just bought my daughter a Mitsubishi Outlander Sport and working with Melissa was amazing. She is so knowledgable, professional, helpful the list goes on. If you need to find a new car I stronger suggest working with Melissa.

Martha Hoffman

11 de ago. de 2016

We love our new Mazda CX-5!! and we loved our whole experience working with Josh Reiher!! He "got us" immediately! We LOVED working with Josh! He was very patient with us thru the whole process as we took quite a while to figure out what we were going to do We feel that we were treated very fairly and Josh found us the perfect vehicle! I have already been recommending Josh and Luther Brookdale Mazda to friends and family!!

zoomzoom1113

27 de jul. de 2016

Had a great experience buying a new Mazda from Luther. Josh has been super helpful, starting from when I came in initially for a test drive, and continuing through ownership. He was able to tell me all of the ups and downs about the car I wanted, and I never felt like I was being taken advantage of or pressured into anything. Overall, the purchasing process was about as quick and easy as I could imagine for a car purchase! I have had to consult with the Josh on a couple of occasions for minor issues/concerns and he has quickly taken care of everything without any fuss!

happy

2 de jun. de 2016

I went to Luther Mazda on Memorial Day with the intention of starting the shopping around routine with them and other dealers. The man I was introduced to was Chad Walczak and I knew I would be buying a vehicle from him almost immediately. He was very personable and he made me feel like he really wanted to be there on a major holiday. Long story short, I bought a dressed up Mazda 3 after a test ride in a Mazda6 and Mazda3. To me, the Mazda3 felt more like a sports car and I am very happy with that and the personal attention I received from Chad. He treated me like I was purchasing a high end vehicle.The enthusiasm he displayed was awesome.

mary poppins

30 de may. de 2016

overall experience was great. Dealer was helpful. Pleasant and quite humorous. Unfortunately I was not able to accept the deal offered to me.. Liked the vehicle very much and the color I was looking at.

oliveoil

13 de may. de 2016

Yesterday I came out of work to find two flat tires. It was already 4 pm and the staff took the time to fix my car, even though their schedule was full. They were there an hour and a half after closing to complete my work. Kevin was awesome, driving to get a needed part himself, due to the late hour. His kindness and authenticity were so appreciated. He went above and beyond. I wouldn't think twice to recommend him or Brookdale Mazda service department!

Jane123

12 de may. de 2016

Josh was very helpful. He gave us instructions on our new vechicle and was very articulate. I would buy from him again. It wss a very good experience.

Mariah Henderson

11 de may. de 2016

Being that it was my first time buying a car I was nervous. But as soon as I was introduced to Chad it all went away. He was extremely helpful and patient with me. He didn't pressure me in anyway and with the help from Jake I was able to get a car I love at a very affordable price.

Jatuti

22 de abr. de 2016

It is long since I saw such courtesy. Luther Brookdale is awesome. The salesmen are very honest, prifessii al and don't pressurize their customers. They tell the truth as it is and also give a kin ear to the concerns of the customer. The management is awesome. The team is well coordinatenated. I will recommend all my friends to visit this place to experience for themselves. This is the place where a customer is treated right. I have no regret buying my Mercedes C-Class from them. Thank you Luther Brookdale. I love my mercedes.

Ryan Papke

19 de abr. de 2016

Eric was very friendly, kind, and helpful in our search for a new car. Seeing as how it was our first time looking at Mazda cars he was able to answer all of our questions and do so in an upbeat and engaging sort of way that made the whole experience exciting and enjoyable. I would highly recommend this dealership to others. Thanks Eric!

Lanay Ferguson

15 de abr. de 2016

I was extremely pleased with the entire process of purchasing a new car. My sales person was Chad and he made the entire process very smooth and non complicated. He took the time to show me how to use all the new technologies in my new Mazda. I also had a great experience with Jake he kept things light hearted when dealing with the finance part of purchasing a new car.

ufaquarian

31 de mar. de 2016

I was in market to lease a 2016.5 CX5 GT , Eric was the sales person I worked with. While this dealership selling price was higher and when I showed them evidence of lower price elsewhere , they came back with a rather deceiving approach of showing me how they were selling for a lower monthly payment. Their approach was to calculate the tax on the vehicle's total value versus the leased amount and then add it to the payment. So net other dealers were asking for tax of ~900 and they were asking for $ 2,200 as sales tax. And then they had the audacity to say that they brought the price down the difference was just taxes. Mind you the price of the vehicle was not discounted it was just a tactic of showing me how they were discounting the excess taxes which I never was supposed to pay. In the end the difference between sum of all payments they were asking versus the one I got from another dealer was about $1300+. Not good ! When I sought a quote via Costco , Chad responded his price was about $1 cheaper then Eric's but he did not play any games. Chad maintained that he talked to the sales manager and can not go any lower.

OS

30 de mar. de 2016

I was very pleased with my experience today at the dealership. I worked with Ken Langham and Kellie Thielke, who were very friendly, knowledgeable, helpful and had answers for all the questions I had, and offered advice on things I had not considered. Everyone at the dealership were friendly and helpful and I will definitely be recommending them to others in the future.

Sandra Hebbe

29 de mar. de 2016

I was very pleased with every aspect of my experience. My sales person, Chad was excellent! Very helpful and very knowledgeable. I had no problems with anyone that worked with me.

Hannah Rahmig

29 de mar. de 2016

I went in on a budget for a monthly payment and was actually looking at a used car. Ashlee was fantastic and got me a great deal on a lease! She was so friendly and very helpful with any questions I had (which was a lot!). I plan on going back to her in 3 years after my lease is over for another car. Absolutely recommend this dealership, and especially Ashlee!

mpeters262

26 de mar. de 2016

I worked with Eric Palmer, Internet Sales Manager, I found him to be very response and easy to work with. He was able to meet my individual needs and was willing to go the extra mile to ensure I bought happy. He was able to beat the price of all other near by dealers and pleasant to work with.

larryv123

21 de mar. de 2016

We recently bought a used 2012 Mazda3 from this dealership and were very happy with the friendly atmosphere and attention to detail they provided. The car looks and runs great!

DCMTC

16 de mar. de 2016

My experience was with Chad Walczak in sales. He was a great salesman; not pushy at all, very knowledgeable about the cars in which I was interested. He handled everything quickly and efficiently, which I really appreciated. The financing part of the deal also went very well. I would definitely recommend this dealership to anyone looking to buy a new car. Great service!

Miragee

16 de mar. de 2016

We came in to find a new car because our cars kept breaking down. New car meaning something between 2003-2009 After every single person in this office put their magic to work, we were sent away in a 2015 Mitsubishi Mirage with 28 miles on the odometer..WOW!

Tenpennies

16 de mar. de 2016

My experience with Chad Walczak at Luther Mazda was top notch. Chad did a great job answering my questions and also when it came time to advocate for me as a customer. This was my 4th vehicle that I purchased from Chad and would recommend him to anyone looking to buy a car. Great experience!

mplsryan

15 de mar. de 2016

Everything about the process was great. Josh was very helpful, enthusiastic and knowledgeable. I could tell he really cared about helping me make the best decision possible.

aschen

5 de mar. de 2016

I had a good experience at Luther Mazda Brookdale. Aside from a minor hiccup when I first came to test drive the car, the whole experience was smooth and easy. I was in and out faster than I expected and had no major issues.

Mckenzie

5 de mar. de 2016

Service was fantastic, all of my questions where answered and my experience was overall awesome! Chad was so helpful. This was my first car purchase and he made it very easy! I would definitely recommend Chad to others!!

vishnu

4 de mar. de 2016

Charlie had been an amazing General Manager and he takes care of all the customers by providing great service and ensures that everyone in the showroom does the same. Mike Davis had been very nice, courteous sales man and understands customers' needs and provides best service.Support provided by Mike Zowhgi was very good. He was always there to look into all the queries.All these people went out of their way to help us deciding upon a car to buy.They were kind enough to let us take the car for an inspection by an external mechanic.We had a tough time deciding upon the car to purchase but they were patient and extremely cooperative.Finance team members Kellie and Dan were very quick in moving paper work really fast.

AdamSH

2 de mar. de 2016

Had a great experience with both Chad and Dan! They were both incredibly accommodating, knowledgeable and friendly. At Chad's recommendation, I filled out my forms online, and I was in and out of the dealership in an hour and a half!

Gail J.

1 de mar. de 2016

I brought my Mazda CX5 in for maintenance and ended up buying a new Mazda 6! Both times (I purchased the CX5 in 2013) I worked with Eric in Sales and Kellie in Finance. The whole process was quick and easy and I love my new car! I have had all around great service at Luther Brookdale Mazda.

yinglee82

25 de feb. de 2016

I went in not expecting I would get approved for a vehicle. Not only did I get what I want, but I also got an amazing deal. Daryl made me feel very comfortable and confident that he would be able to get me into a car. I will definitely be referring friends and family. Thanks!

pdhoth

19 de feb. de 2016

Looking for a car is usually a pain. Josh R made it a really great experience! Enthusiastic and hard-working! I highly recommend this dealership!

ShellyandJohnFox

15 de feb. de 2016

We would like to thank the dealer for yet again a great experience being able to get us a new vehicle despite negative equity in our vehicle. The sales and finance team always find a way to make it work out in our favor. The staff is professional and friendly providing a stress and hassle free experience without the pressures some other dealers give you during the car purchase experience. We have been with this dealer for more than 10 years and would recommend checking them out the next time you buy a new or used vehicle.

Lori Russeth

14 de feb. de 2016

My experience at Luther was amazing! Jacek really listened to what I wanted. Was willing to work late and get me in a great vehicle.

Tom Garlinghouse

13 de feb. de 2016

Working with Chad and Ken during the purchase of my 2016 Mazda CX5 was great.They were both very professional, friendly and very helpful. All of my questions were answered and they made the process very smooth and trouble free. I highly recommend Luther Brookdale Mazda and Chad Walczak & Ken Langham, as well as Kellie Thielke in Financing. Good people!

kmlutz

8 de feb. de 2016

Chad Walczak made my leasing experience go smoothly and helped me find the options that I wanted in my 2016 Mitsubishi Outlander. In the future, I will work with Chad again when it's time to lease another Mitsubishi and would highly recommend Chad to others.Kristin Lutz

Marisa

8 de feb. de 2016

My experience with Chad was great! He was very helpful & knowledgable, he gave me options and made the process fast & easy. I highly recommend Chad!

wam3934

7 de feb. de 2016

We have leased & bought 4 mitsubishi's . We have always had Chad Walcsak as our dealer and would highly recommend him to anyone that wanted the best deal. He is very considerate of our needs and goes out of his way to get the best deal, and always will see you when your in for service. Dealing with Chad, and Kellie are always a highlite.

Linda in bpark

1 de feb. de 2016

I recently leased a new Mazda 3 . My experience from start to finish was flawless. Would highly reccomend working with Duane.... He was very professsional, informative, and never made me feel pressured to make a deal. Thank you Luther Mazda!

Eatmydust

28 de ene. de 2016

I bought a barely used car off the lot that they said had one previous owner, yet I found a sticker in the door compartment that had a rental tag still in it from OnStar. The door paint had bubble marks on it and the salesman, Eric, said it was just some sap. I drove it off the lot. GAH! This is after I had LEFT my new car there over the weekend so they could detail it - and they hadn't done anything to it! So I had to come back so they could finally detail my new car, thankfully they paid for the rental but it was a hassle. The guy in back told me the "sap" mark was something that happens when the buffer gets too hot. In addition to this there was a cigarette burn hole in the rear seat cushion that I didn't notice in the rush to get it off the lot. I did not have a good experience with Eric, nor would I recommend him as a salesperson. He is the reason this dealership lost a star in my updated review.I am updating my review as Charlie took charge and did everything to make this right. I brought it in for an oil change, where he made sure that they ordered a new car seat. They did not charge me for the rental required to service this. He comped me a few oil changes on top of it. He has been in touch with me to make sure things were satisfactory to me. His attention was OUTSTANDING, and I feel confident to bring my Mazda to the dealership now for all future maintenance and work.

T8RTOT

27 de ene. de 2016

I've been with the Luther "family" for 20 years (graduating from Honda to Mazda). Always treated fairly/professionally. (Ask for Eric Palmer!) Zoom-Zoom!

KarenA

23 de ene. de 2016

I would recommend this duo to anyone looking to work with honest straight forward people. I felt like we were all on the same page from the time I walked in the door, until I walked out. There was no pressure, and the experience is one that I will never forget. Chad and his team definitely set the bar!!!!

maggie

21 de ene. de 2016

Everyone I worked with was extremely helpful and made the process easy and enjoyable. I would definitely recommend this dealership to others and go back in the future. Chad was very accommodating, up front, and helpful. Loved buying a car from this dealership.

wex

21 de ene. de 2016

From the moment I walked in to purchase a late model used car my wife and I were treated amazingly.I have been buying cars for 40 years and this is the best experience I have ever had.Mike Zowhgi, sales manager, treated me like family and internet sales manager Eric Palmer went out of his way to explain every option and research every vehicle until we found the right one for my son.I was blown away by this experience!

bolwers

18 de ene. de 2016

Great place to buy a new or used vehicle l have purchased 2 in the last 4 months.sales people are greathave used service so far they have been great also

Rrosen222

18 de ene. de 2016

Great customer service and proactive in helping find deals as our lease was about to end. Chad was very helpful and made the process extremely easy.

mnjedman

4 de ene. de 2016

I have been taking my car to Luther for the past 8 years. It now has over 215 thousand miles and it runs like 20. The service department is exceptional and always meets my expectations.

Little red CX5

3 de ene. de 2016

Dealership had wide variety of CX5's. Clean welcoming environment. Ross is the sales person to work with. Low pressure, knowledgeable and down to earth. Lastly, dealership willing to haggle on the price. I would consider them with my next purchase.

JSawey

23 de dic. de 2015

Decided last minute to trade in my minivan for a Mazda 5. Immediately thought of Eric since we had previously purchased 4 Mazdas from him and have always had a great experience. The whole car buying experience is different here. As soon as you walk through the door you notice it. Will definitely be back here in the future when I'm looking to purchase again.

teichorst

23 de dic. de 2015

After numerous poor car buying experiences in the past, I once again walked into a new dealership in hopes of finding not only the right vehicle, but a team of people I could trust both during the buying process and the years after. Luther Brookdale proved to be that dealership! On a busy Saturday, I was greeted, welcomed and listened to as I filled Ashlee, my sales representative, in on my current car situation and what I was both looking and hoping for in a new vehicle. She not only was receptive to what I was saying, but asked questions, gave opinions and guidance, and truly wanted to make sure I left that day with exactly what I needed. A few hours later, I had traded in my old vehicle, leased the car I had researched and desired, and left not only a happy customer but a now committed client to the dealership and to Ashlee. As someone who has been extremely disappointed in the past at other dealerships, I can not speak highly enough of the team at Luther and of Ashlee. The follow up after purchase was much appreciated and I look forward to doing continued business with Ashlee.

kcbennett

22 de dic. de 2015

My sales consultant Josh Reiner made buying a new Mitsubishi Outlander Sport a pleasant experience. He was patient and really listened to what we wanted in a new vehicle. He answered and showed us everything we wanted to know. I can only say good things about him. Thanks Josh!

Zulu

16 de dic. de 2015

This was my first experience with Luther dealership. The person who helped us from the moment we entered the door to the moment I got my very first car was Joshua Reiher. He did an exceptional job explaining each and every thing. I am definitely coming back to this dealership for my next car :) These guys make a great team the way they all stepped up to help me was just commendable !

gam25

15 de dic. de 2015

Working with Josh really made the car buying process easy and enjoyable. He took the time to know what I wanted in a new car.

Zoom zoom happy owner

14 de dic. de 2015

Enjoyed the quick and efficient oil change while I waited. Always enjoy walking around looking at the new cars, too. Like that they have the USA today paper, coffee and popcorn.

Kay1292

10 de dic. de 2015

I am from Duluth (about 2 hours away) and we do not have any Mazda dealerships even close to us. I was in the market for a compact SUV and wanted to take Mazda into consideration. I had been in contact with several different Mazda dealerships in the area and it took several weeks of planning to finally be able to go down to one I had been working with (not Luther). When we got there were were SO put off by their unfriendly, uncomfortable attitudes that we didn't even consider going back to purchase there. So, we went to the next closest one: Luther.Which happened to be the best thing to happen during my car shopping experience.Josh was SO helpful and patient, was not pushy (I went in insisting I would not be buying a car that day), truly made it feel like he cared about YOU and not just making a sale. We were so impressed and received such helpful information that we did end up buying a car that day.So pleased! I cannot say enough about how friendly and helpful they are!

Ron

9 de dic. de 2015

When I have went here every time I have had better customer service then any where else in the past years. Great people to talk with about my concerns.

Ihab

9 de dic. de 2015

They are really so friendly, professional, makes it easy to make a decision. That is really a good place to buy your car from, you can ask whatever you want and they try everything to answer your question.I definitely recommend this place.Roger was so good and really trying to help, also thanks to Josh

MHintzman

8 de dic. de 2015

I went to Luther Brookdale Maza Mitsubishi with the intention of getting a better understanding on what it would take for me to purchase a new Outlander. I had no intention of actually making the decision to purchase that day... Halloween to be exact.After the test drive, discussion, research, popcorn, sing along, etc. we had found the perfect Outlander that was ironically a pumpkin color... (Copper) seemed all to perfect. I was determined to not purchase a vehicle that day though.... so I told Josh I would be back on Monday to make my final decision. On my way out of the dealership I was made another offer... good for that day only... and was reminded that they closed a bit later, so I still had time....I was true to myself and drove away from the dealership, know that I would be back on Monday and would make the decision. I got a couple of blocks away and pulled onto a side street. I decided that everything was just too perfect and it was silly to wait until Monday... so I turned around and put money down on my new pumpkin car!Everyone was so good to me and the experience was fantastic. I would recommend this dealership to anyone.

marie82

30 de nov. de 2015

Very professional but friendly and helpful. Turned a grueling task into a pleasant experience. Would definitely go there again and recommend tham to my friends.

carolinmpls

25 de nov. de 2015

I had a lot of questions and took a lot of time. I was not rushed, had pleasant, friendly people helping me. Todd was very knowledgeable and patient with me. I was nervous and stressed as I wanted to be sure I made the right decision for me. At the end, I was happy with my choice.

Candace

24 de nov. de 2015

I had a great experience as soon as I started looking at the cars. Not too long after getting to the dealership did it take for a sales rep by the name of Frank to come and help me. I already had a car in mind but I still wanted to hear about options. Frank knew his stuff and it didn't feel like he was just trying to sell me a car. After testing a few vehicles, I told Frank I would think about it and may be back. A couple of days later I did go back to test a different car with Frank and fell in love. I told Frank again I'd think about. I went back that weekend and ended up getting a brand new car from Luther Mazda Brookdale because of the great customer service! Frank was my sales rep and he was awesome, but I must say I worked with a few different employees and they were all great! Thank you again Frank and the rest of the Luther Mazda family for all of the wonderful customer service! I have told family and friends and I do plan on doing more business with you all in the future! Thanks, Candace

Joni58

23 de nov. de 2015

Thank you for another great experience at Mazda. Our whole family has bought cars from Chad and each time we have felt very comfortable and that we were treated fairly. When we need a new car, we will definitely come back to Brookdale Mazda. We will also refer our friends and family to Chad. Thanks again!

firstnewcar

20 de nov. de 2015

I had a great experience here. I chose to lease, rather than buy my car and everyone was very helpful. They barely gave my any cash for my trade in, but they were very flexible working out a deal that I was okay with. Everyone was just great! Especially Chad. He communicated with my on his day off, offered me a great deal on my lease, got me the exact car I wanted (black, manual-which is hard to find), spent time setting up my phone's bluetooth in the car, put in my awesome weather tech car mats for me. He did it all! Thanks Chad! Kellie was great too! I was shopping at a Honda and Toyota dealership during the same week and I'm pretty sure I chose the Mazda because of the attentiveness of the staff here. I just LOVE my new car!!

Customer2222

10 de nov. de 2015

Everything from the sale to the service is easy and professional with Brookdale Mazda.Their prices are good and ypu can trust their work to be done right. That's why I keep coming back.

tompkinsps

8 de nov. de 2015

We were in need of a replacement for our 2004 Malibu. We were searching for a good value, used sedan, with strong mpg. We found that with a used 2014 Mazda6. The bonus was working with Roger and other members of the team. They answered questions, laid out options, and offered help, with no pressure. We really appreciated that, after an experience where a different dealership, not the sales person, was less than open with us. Roger gave us the carfax right away, without our asking. Once we were serious about the car, he gave us the write up for the dealer's servicing of the car.The finance rep. told us Luther Mazda is interested in building a relationship. Our experience confirms this claim.

Jeno

4 de nov. de 2015

Bought my 2nd vehicle from Mazda/Mitsubishi and Chad was the salesperson on both occassions. He is easy to work with, very knowledgeable, made me feel very comfortable working with him. He listened to what I wanted and made his suggestions based on what I told him. I never felt any pressure from Chad to upgrade or buy more car than what I was looking for. I plan to come back and buy another car from Chad down the road and I will definitely recommend him to my friends and family.I have had nothing but positive experiences from this Luther dealership from Chad to the financing as well as the service department.

Jess88

3 de nov. de 2015

I bought my first car from Carhop as an only option (which I will never ever ever refer anyone to). I was in desperate need of a new car while being turned down every where for not enough credit. i decided to try Luther because I loved the what they ran their garage. I dealt with Josh through the whole process. He was immediate to help me, was very detailed in paying attention to my needs in a vehicle and my need payment wise. Everyone at Luther worked very hard to get me in a vehicle that day but with no luck. I figured it would end there but to my surprise the next evening Josh was in contact with me to verify my requirements of a vehicle and emailed me a few options. The next day I walked in, spent a couple of hours and left with my 2013 Kia Soul. Everyone went above and beyond to get me in a vehicle that worked for me as well as was within my payment range. Josh made me feel 100% comfortable and made the 1st dealership e perience a great one. I have had a few problems and questions (none of which where Luther's fault) and everyone jumped through hoops to get everything taken care of for me instead of me stressing and fumbling my way through it when it comes time for me to upgrade, Josh will be the first person I go to.

acormac1

23 de oct. de 2015

I live closer to another Mazda dealership, but Brookdale Mazda earned my business by putting my interest at the forefront. I enjoyed doing business with Chad - he made the experience easy and hassle-free.

Jhenzler19

16 de oct. de 2015

They worked with me over the phone. The dealership streamlined the whole process making it as fast and efficient as possible. Charlie and Eric were great! Charlie even made my boy a balloon animal!

CarQueen1

15 de oct. de 2015

This is the best dealership to purchase your new or used vehicle. I worked with Chad Walczak to purchase my new car. He was very helpful and knowledegable. All of the staff there was wonderful to work with. I am a repeat customer because I can trust them to find me what I want and I know I will be taken care of.

magnify321

23 de sep. de 2015

When I came into Brookdale Mazda I had no idea what I was looking for. With the help of Chad Walczak and my son I drove away in a new Mazda CX5. I absolutely love it!! Chad was so helpful and patient with me. You have very friendly and courteous staff.

Kelly Wing

24 de ago. de 2015

It was an accident that I ended up at BMM but I was happy to have gotten my used car from them. Everybody there was very good at communicating and helped me find the right car for me. Eric P. was very kind, patient, and helpful during the process. At no time did I feel pressure to purchase. We worked out a deal that worked with my budget and I ended up with a car that meets my needs.

anbohl

18 de ago. de 2015

In all my years of car buying I have never had a more pleasurable experience. My sales associate Eric Palmer is a truly honest and forthright person. He did everything he could to get me the exact car I desired. I so appreciate his integrity and attention. I did not feel pressured or intimated to purchase the car. Eric went the extra mile for me and totally stood by his word. I am very grateful for this wonderful car buying experience.Also wanted to thank Dave Nelson for his thorough explanation of the financing options and for contacting me regarding another Mazda incentive.I would wholeheartedly recommend Eric and Dave for your next car buying experience.

ashbridgca

6 de ago. de 2015

I had no idea what I wanted to buy when I went into the dealership but Sales and Leasing Consultant Duane Thompson was helpful in my process of narrowing things down. Once I found the car for me, I immediately test drove it and soon after, the paperwork process began. Kellie Thielke was also The staff very friendly, knowledgable, and worked hard to get me what I wanted, as fast as possible. It was a wonderful and easy experience.

chucky888

24 de jul. de 2015

I was sent this way by my co-worker who brought a CX-5. The model I wanted is a 2016 CX5 GT with Tech pkge, Crystal Blue. They didn't have it, but Duane was able to find it with 2 days. The dealing was not too long and quite easy. He didn't push the paint protection too hard.Overall a very positive buying experience at Luther.

AnnDee

21 de jul. de 2015

We went in to see a used car we'd seen online, and two hours later drove it home. Mike Davis in sales and Dan in finance were warm, welcoming, well informed and helpful. We had only positive impressions!

Graydrive

10 de jun. de 2015

This is the second vehicle that I've purchased from this dealership. Eric Palmer is the man to go to . My first vehicle purchase was a new Mazda 3 in 2008, and it was the most reliable car I had ever owned. Fast forward to this year. I was looking for a 'retirement' vehicle. I wanted a car with blind spot monitoring, and found a used Mazda 3 i GT hatchback with that feature. One test drive sold me on the car. It did have a few cosmetic issues (rock chips, and minor scratches), which Eric had fixed. I did bring it back a second time, but Eric was very accommodating in taking care of my concerns. Some other dealerships seem to ignore you, after your car is paid for. Not this dealership! The service people are top notch too!

g&d

1 de jun. de 2015

We recently bought a Mazda 3 hatchback from Brookdale Mazda, and were quite pleased with the experience. Duane Thompson did an excellent job in listening to our needs and found us the car we wanted. His personable, low-key demeanor helped seal the deal.

MinnesotaAplus

30 de may. de 2015

Purchasing a vehicle can be much easier with a trusted sales associate at your side. A person like Chad Walczak who for many years has occupied a desk at Brookdale Mazda is such a person. Mr. Walczak's style is service, courtesy, and respect, not only for the customer, but also for the Mazda brand he sells. Chad is genuinely interested in the customers that come his way, and that authenticity is what puts the customer in the best car for the best price possible. Thinking of a Mazda? Look no further than CHAD WALCZAK and Brookdale Mazda. He pairs guidance and counsel-with expertise and experience-for you. Consider purchasing a car from someone who loves his job! You won't be sorry.

Brandy

16 de may. de 2015

Excellent service and friendly stuff. It was a great experience. I would purchase another vehicle from them.

Jewelz0173

6 de abr. de 2015

Customer service here is outstanding! I went from looking into a vehicle to buying one in one day, and the team here made it effortless. They worked with my schedule that involved a four hour drive to see the car I had heard about online. The pricing is straight forward, and the whole team that worked with me was above and beyond helpful!

stevenharder

30 de mar. de 2015

From the moment I stepped into the dealership and was greeted by a sales representative until I drove away the next day with a new Outlander Sport, I was treated with the utmost respect regarding my intentions. I was never pressured in any way to purchase a vehicle. I asked the questions and was given straight forward answers. I was thoroughly impressed by this "new" style of salesmanship. Best car buying experience I have ever had!! Thanks, Eric Palmer!

rachelbenny

23 de mar. de 2015

We had a great experience-thank you to Chad Walczak! Definitely recommend Brookdale Mazda Mitsubishi for your next vehicle purchase-very helpful in our decision!

kd0qhx

2 de mar. de 2015

I had looked several weeks for a replacement car for my Chevrolet Impala. I drove almost every compact class car sold in this state with little excitement from the drivers seat. The cars that my decision came down to were the VW Jetta 1.8T, the Chevy Cruze, and the Mazda 3. The Chevy was knocked off the list due to all the recalls GM keeps issuing for them. I was very tempted with the VW but the price tag was way to high for what you get. The Mazda was for sure the one for me. It drives and feels like a vehicle of a much higher price tag. Honestly it drives like a four door sports car. I have gone on a few longer trips since my purchase and I am getting better fuel economy than the EPA rates it at! Now for the dealer. My sales man was Duane Thompson. He helped me with the entire purchase. I told him the monthly payment I was looking for and he made it happen. All my questions have been answered no matter what the topic. Op-on getting the car he made sure to show me around the facility and introduce me to some of the mechanics that would be working on my Mazda in the future. To ensure I knew how to operate all the features on my vehicle Duane personally made sure to go over the whole vehicle and the settings with me. Even after my purchase I have gotten many questions answered regarding the vehicle maintenance. So overall super great experiance and will recommend anyone to go to Luther Mazda and talk to Duane.

prsommer

14 de feb. de 2015

I was contemplating a new vehicle purchase for several months and had shopped several dealers and did a lot of online research. Having owned a Mitsubishi Montero before, I was interested in the Outlander Sport. I contacted a salesperson, Randy, via the dealership website chat function and he had the 2 vehicles I was interested in seeing ready and parked up front upon my arrival. Randy was great to work with, no sales pressure, just a friendly guy who answered my questions and pointed out all the features of the vehicles and explained the different trim levels.I was prepared to do battle over the price offered on my trade, having already done research on Kelly Blue Book and Edmonds on fair trade value and retail on my trade. The FIRST offer made was fair and was the amount I would have expected. The finance Manager, Dan was great to deal with and the entire process was painless and so professional. I am happy that the Car Sales business has figured out that they are going to make the consumer more likely to buy a car by treating them with friendliness and courtesy, rather than high pressure and stressful sales practices. I would wholeheartedly recommend Brookdale Mazda Mitsubishi to anyone in the market for a new car.

jfh

12 de feb. de 2015

My car died unexpectedly, and I live in the west exurban area of Minneapolis, necessitating online research for another car. I found the one I wanted at Luther Brookdale and made initial contact by e-mail, where my inquiry was handled by Eric Palmer. At my arrival at the dealership, Chad Walczak made my initial visit pleasant, gave me a test drive and the following day did a deposit transaction by telephone. Dan Nelson facilitated a financial application done on line with a telephone call offering an installment loan suitable for my needs, and when I was able to secure another ride to the dealership, Chad and Dan made sure the purchase visit and transaction was professionally done. Clearly the Luther Dealerships train their employees well, and clearly these men are qualified to help the car buyer in every respect. I'm very impressed, and would recommend them to anyone.

drewrodiles

15 de ene. de 2015

My wife and I had a great experience at Brookdale Mazda Mitsubishi! Duane was our guy and helped us go through our options and was very friendly and professional throughout. At no point did he try a high pressure sales tactic and instead he made us feel comfortable with our decision. Even the "dreaded" part of going through financing was a smooth process. We highly recommend stopping in to check this dealer out. You won't be disappointed!

jenna.kornberg

16 de dic. de 2014

This is my second vehicle I've purchased from Brookdale and will continue to do so. Every employee that I've interacted with, whether it be on the sales floor or in the service department, have provided excellent service. Will recommend Mazda as a vehicle and Brookdale as a dealer.

marisa.heitz

16 de dic. de 2014

I bought my first car from Chad 3 years ago, so when it came to looking to upgrade I had to go back. Everyone I worked with was super helpful, and went out of their way to make it as smooth a process as possible. I'd recommend dealing with Chad and Kelly to anyone looking for a new car!

Vlr55412

13 de dic. de 2014

I'm not normally a loyal dealership person. My family has owned independent autobody companies all of my life in southern Minnesota and now in Iowa, so I lean toward the independents. However, I first went to Brookdale Mitsubishi/Mazda a couple of years ago to get a new key made for my Mitsubishi Galant. While I was waiting for Service to program my new key, I decided to look at a few SUVs. I wanted a taller vehicle with some room to haul things when I needed to. I left the dealership in a pearl white Mazda CX-7. Got it for a very fair price and they gave me much more than I imagined I would get on trading in my Galant. I've been a loyal customer ever since. They are always honest, with no pressure - a winning combination for me. I just had 4 new tires put on and a wheel alignment. I paid about $100 more than I would have at Discount Tire, but knowing the quality of the tires was better and that the installation and alignment would be done right, it was MORE than worth it!

Debbie Loomis

2 de dic. de 2014

Our experience with Luther has been excellent. We find their honesty and the value we receive for our purchase to be worth the drive to do business with them.

Mazda3Owner2013

24 de nov. de 2014

Came in for a regular maintenance/oil change on my Mazda 3 2013. The service department have always been very polity and courteous, this time no different. Appointment was done in under 1 hour.

kate.owings

28 de oct. de 2014

Routine maintenance visit for my 2007 Eclipse Spyder. This time I also heard a funny noise, which they resolved. I continue to enjoy pleasant, accurate and prompt service. I love the on-line scheduling.

BenDriving

21 de oct. de 2014

In for our first scheduled service. It was as smooth an experience as you could get. We are very happy with our decision to purchase our Outlander Sport from Luther Mazda Mitsubishi.

randy olsen

20 de oct. de 2014

We had a great experience working with Luther Mazda from the time we started searching for a vehicle online to when we drove it off the lot. Our sales rep (Eric) was the best. Other dealerships (we've dealt with) could learn a thing or two on how customer service is supposd to work. Very knowledeable on the vehicle and walked us through some of the "technical" stuff. Finance dept. covered everything at a pace we could understand. Good Job all around!

tgnr084

13 de oct. de 2014

"Best Experience Ever"It was a wonderful experience at the Luther Mazda/Mitsubishi when my husband and I were looking to buy a car. Randy went above and beyond to find us the right car to meet our needs. The price was right on and they went through everything with us to make sure we understood exactly how our new Outlander Sport worked & what the warranties included. Overall, we had the Best Experience Ever!! Thank You!!!

Reviewer456

11 de oct. de 2014

We got the 2015 Outlander Sport and are very happy with it. Eric was great, very knowledgeable and helpful! Helped set up the Bluetooth and getting us familiar with all the controls inside the vehicle, in the warmth of their inside garage. Highly recommend this dealership!! The leasing process went very smooth too.

Emilysuexox

13 de sep. de 2014

I had a wonderful experience at the Luther Mazda/Mitsubishi when I was looking to buy a car. They went above and beyond to find me the right car for what I needed. The price was right and they went through everything with me to make sure I understood exactly how my new car worked & what the warranties included. Overall, I'm very very pleased with my experience!!

ggodbey

3 de sep. de 2014

I was impressed with the attention I received and how the deal unfolded. Eric was friendly and made it happen. I love my Mazda 3.

karenomlung

29 de ago. de 2014

Great Service. Chad is excellent! We had a positive experience. Thank you to all the staff at Brookdale Mazda for helping us buy a great car and get wonderful financing.

tlc2tfruitie

25 de ago. de 2014

I brought my 2007 Eclipse Spyder in for routine maintenance & a few interior trim replacement pieces/parts (estimate) ~ I received a call from Paul within just an hour or so of my appointment time letting me know my car was done already & that he enjoyed how "happy" my car made him 1st thing that morning, with all of my dancing solar figurines & bright seat covers throughout my car! lol! It was a pleasure talking with him as well as hearing that my car was still in great shape after 2 years! I also ran into my Salesman when I picked up my car ~ He was just as happy & friendly as he was the day I purchased it 2 years ago! I would highly recommend this Dealership for both sales AND service!! Thanks again guys! :)

pabbasabdelkari001

18 de ago. de 2014

Shauna is phenomenal! Friendly, professional, conscientious, caring - I felt thatshe always had my best interests at heart and that I could trust her. She is definitely a keeper.

grammajo23

15 de ago. de 2014

Paul is the best. He went above and beyond. Brought my vehicle in for oil change and tire rotation. He buffed it and tried to get out some of the scratches!

subendrank

12 de ago. de 2014

I did not realize by purchasing my Mazda 6, from Brookdake Mazda Mitsubishi, back in 2008, I basically inherited a family. Trust me, these folks surely take pride to let me know if I treated my Mazda well or not. So much so, I dare not send it anywhere else to get her looked at if some thing is a miss. THEY KNOW!!!!!

chef79

26 de jul. de 2014

Very positive experience in a stressful time. My 2001 Tribute was in service as a result of an engine fire. My insurance co. decided they would not cover any damages. Paul S in service was very up- front and honest with their estimate and appraisal of the situation. I decided the cost of the repair was not worth the investment and Paul put me in touch with Mike in Sales. Mike and i worked out a deal and Dan in Finance made the numbers work. Within 1/2 a day I left with a 2011 Mitsubishi Outlander and could not have been easier

charlie.schlauderaff.5

23 de jul. de 2014

Purchased a new 2014 Mazda CX-9 on July 21, 2014 from Luther Mazda. Chad Walczak did and awesome job of working with me for several months before I actually purchased the vehicle. His patienace and professionalism were greatky appreciated and made the experienec very easy and fulfilling.As a long time Mazda supported, Luther Mazda continues to meet every expectation I have a dealership. Their Service Department is, in my opinion, a major point of difference and continually meets or exceeds my expectations. Paul Schwegman (sp?) is the BEST Service Manager I am ever worked with.I woudl highly recommend Luther Mazda!

givingwarning37

30 de jun. de 2014

I came to Luther Brookdale Mazda Mitsubishi to buy a new car. I picked a car; test drove it, tested everything else and was satisfied with my choice. I let the sales representative to know that I would like to buy this car. I found surprisingly that they are selling me a DIFFERENT car, the VIN number in papers is different, they switched VIN numbers during paperwork not notifying me. They were pulling a classic bait-and-switch. I asked for the car that I tested, but the salesman became rude and started screaming and pushing me to buy that different car. I decided to talk to a manager, but the manager started pushing me to buy that different car too, and said that he does not see anything wrong in selling a different car. Surprised with this pattern of behavior I called in police and cancelled the transaction. I will not recommend this dealership to anybody. The worst experience ever.

99Blazer

30 de jun. de 2014

Worked with Chad to purchase a new 2014 CX-9. I was coming from a 1999 Chevy Blazer that I bought new, so a long term relationship with a dealer is important to me. After shopping around, I chose Brookdale Mazda because they seemed to be more professional and easy to deal with than the others. I found a better price at a different dealer and they matched it (they still made their profit, all dealers do). Time will tell about the service department, but the purchase went great. Great salesman, no pressure, fast and efficient. Afterwards, when I had my keys and was in the car ready to leave, Chad insisted on showing me more features the CX-9 offered, even though the sale was complete. That's something that makes you feel like you made a good move choosing that dealership. I'm very happy with my purchase.

abbyduckdog1

21 de jun. de 2014

At 52 years old this is our first new car purchase. This is my 4th car purchase from a Luther dealer. I was very pleased with the help we got in the purchase of our Mazda 5. Even though we could not get the package we wanted they went out of their way to give us what we wanted. Funny thing is we picked Jeff because of his age (young) thinking we would feel less pressure from him, and it worked. We were happy with the whole process. They also let us use our trade in for a week because we needed hand controls in the new vehicle for wife, and they accommodated us with that. Hats off to Luther Mazda!!!

jacckay

9 de jun. de 2014

From the moment that we emailed during our search until we drove off of the lot, everyone was helpful, friendly, and efficient. While things were being processed we were kept up to speed on progress, and when it came time to sign the papers there were no hidden fees or inexplicable changes. We would gladly return to this dealership and recommend it to our friends. We LOVE our new Outlander!

Kaylah5252

4 de jun. de 2014

I purchased a used car from Salesperson Randy Smith. Lots of promises were made during the purchase. Within the first 30 days, I had issues with the car and had to take it back for service twice. The belt tensioner and basic spark plugs. Once my 30-day warranty expired, they wanted nothing to do with me. After taking my vehicle to another party to fix, a professional mechanic, we discovered the car had been in a accident. This was NEVER disclosed to me throughout the buying process or during the warranty period. My 30-day warranty had expired. I called several time and never received a return call. I had to keep calling for someone to help me. Every time I was able to connect with Randy Smith, he would tell me that he would call me back after he talked with someone, different people each time. Never happened. My experience matches the old adage of never trust a used car sales man.

MargaretHuff

25 de may. de 2014

Contacted Sam by email to discuss the purchase of an Outlander Sport. We were able to sort out details on the specific car and price by email. When we arrived at the dealership, everything went as promised. We got a great deal, are happy with our car and the ability to discuss things by email streamlined the process and saved us time and money. Lots of dealerships aren't willing to do this. We really appreciate how easy they were to work with and the service we received! We will definitely shop with them again!

DanDemmer

19 de may. de 2014

From them moment I called the dealership the process was efficient. I was talking with Chad. I let him know what my leasing needs were. He gave me his recommendation for a lease option that worked out great. Thank you,Dan Demmer

BenDriving

29 de abr. de 2014

From the moment we entered the showroom to the point we pushed the start button on our new Outlander Sport, Eric Palmer and crew made the purchase smooth and effortless.Free of pressure, hype or schmooze. They just wanted to make sure you are in the vehicle that you want. For any brand of vehicle, I would go check out a Luther dealership.

LagoonBlue1

15 de abr. de 2014

I originally came just to see if Luther would buy a used truck that I did not want anymore. In my mind I was considering that I may have to make a trade and would have to part with my Lancer as well as the truck. I was prepared for that. I knew that it was meant to be, when I pulled in to the parking lot and Eric Palmer was outside. We greeted each other and he said that he would get right to me. I wanted to work with him because he had sold me a brand new Lancer 2 years ago. At that time I really wanted an Outlander Sport, but for some reason I was not all that impressed with it. This time however, Eric knew exactly what I need and what my history of cars was. I was happy that you kept my 2 "old" vehicles and I drove off the lot with a brand "NEW" car, which I really like. Every one was very nice to me. It was nice working with Kellie, in the leasing area, and Robert Vizenor, Sales Manager. Nice to meet all of you. And of course, I cannot forget all the guys in service, who I have know some of them since we started out with Mitsubishi vehicles when they were in Wayzata. I believe this is the 8th Mitsubishi vehicle that I have had, and loved them all!!!!Thanks for all you do,Barb

Vizslaman

24 de mar. de 2014

I was referred to this dealer by a friend of my son's when I told him I was searching for a new compact SUV. After selecting the Mazda CX-5, I decided to try this dealer in spite of the extra 1/2 hour distance from Morries Mazda. They were quite friendly, listened to my reasoning for wanting to buy either a Touring or Grand Touring model and gave me all the financial and model differences along with a quote for either model. After some researching, I returned and purchased the Grand Touring model. The financing process was easy, but took more time than it needed to as Kellie and I engaged in too much non-essential conversation. Even though I had forgotten to bring my original title and Lien release, I drove away in my new car with a promise to mail the paperwork. No hassle whatsoever. I gave pricing a Good rather than a higher mark because I was a bit perturbed about what appeared to be a "bait & switch" tactic which all car dealers are well known for. An advertised "Auto Show" discount was "included" in the discount from the MSRP. It was only $250. bit still, it bothered me that this discount never showed up on the invoice as a reduction in price.On the other hand, they were quite fair with me on the value of my trade-in, so it worked out OK.From my experience, I would recommend this dealer to others looking for one of their brands.

Mr7654321

10 de mar. de 2014

Do NOT buy a car here.... They screwed up my paperwork repeatedly. Took over 3 weeks for them to get it right. Financing person made mistakes in crediting me for my down payment and I had to wait 3 1/2 hours to meet with her while other finance person walked out of the office with customers waiting. Then they screwed up my trade in paperwork and threatened me that I would be responsible for parking violations, etc when they had the car FOR WEEKS.Very rude, unprofessional, incompetent and careless.... Get your quote here and then go to their competitors or you'll be VERY SORRY.This is part of their letter to me......Our commitment to customer satisfaction is stronger than ever. That's why we are dedicated to making all visits, truly exceptional. Rest assured that every effort will be made to earn your continued confidence in Brookdale Mazda Mitsubishi for many years to come. Yea, the visits I had were truly exceptional..... Exceptionally terrible and beyond belief.

Jlj

25 de feb. de 2014

I am a returning customer looking to upgrade my Outlander Sport and Eric Palmer was there and helpful every step of the way! I would recommend Brookdale Mazda/ Mitsubishi to anyone!

fultsy24

18 de feb. de 2014

I started my vehicle search by contacting the dealership by e-mail. I recieved a prompt response from Eric Palmer answering my questions. I set up a trade evaluation with Eric and dropped by the dealership. While they were evaluating my trade, Eric went though the entire inventory of Outlander Sports that met my identified needs. Once I settled on a vehicle they took care of the rest while I sat and watched TV. Everyone was very friendly and helpful. I would recommend this dealership to anyone buying a new car.

jakedav

17 de feb. de 2014

I talked to Chad about leasing a new Mazda 3. He was very knowledgeable and friendly the entire time. He was also flexible when it came to meeting my various needs for the car. I would definitely recommend him to anyone who is looking at buying/leasing a car.

KateStPaul

4 de feb. de 2014

I came to Brookdale Mazda after visiting several other dealers. I had narrowed down my search to the car I wanted, but hadn't yet felt comforstable with a dealer. I don't live near Brookdale, but took the trek because I was happy with the service my old Subaru had gotten at a Luther dealership.I am very glad I made the drive. Eric Palmer was my salesperson, and he was the first person I'd talked to who actually knew in detail about the CX-5 I was buying. He was friendly, respectful, and straightforward. Negotiation for my new car purchase and my old car trade in was very easy and transparent. Before I left, Eric made sure I knew how to operate the newer features on my car and made it clear I could call with any questions. He also introduced me to the service department.I would definitely recommend Brookdale Mazda for buying a car, and Eric Palmer as a salesperson. Kellie in financing was very thorough and easy to deal with also.

russiadad

13 de ene. de 2014

I just purchased a 2013 Mazda5 from Luther Brookdale Mazda and it went incredibly smoothly. There were no unexpected charges, their financing rate was better than I got even through USAA. Vehicle price was the best I saw in the Twin Cities for this model and year.Thank you!

perrysmom

9 de ene. de 2014

Knowledgeable, friendly and competent staff! Not pushy and found the best deal for us. The buying process was friendly and streamlined. We felt we were treated fairly and with respect.

Lila

14 de dic. de 2013

I have never been to a car dealership where I was treated so nice! Everyone here was the best! Great deal , Great service! Will never go anywhere to buy a car!

ToniGreen

8 de nov. de 2013

I worked with Duane and had a great experience with him and all other staff. This is my fourth Mitsubishi and I am always happy.

PattiSawyer

4 de nov. de 2013

I have been paralyzed by indecision as to whether or not invest in a new vehicle. I live on a very modest budget and the decision was a big one for me. I came to the dealership more than a little strung out from the stress and immediately the peaceful, pleasant vibe of the place settled me. I had made both phone calls and internet inquiries and had two salespeople ready for me. They were gracious to each other and Sam handled my transaction. He was kind, personable and knowledgeable.He got me into a new car at a price I could afford and gave me a decent trade in value. Kellie handled my financing and it was painless.I love my new Mazda 3.Thanks guys!

rayeschoch

1 de nov. de 2013

Not having purchased a truly "new" new vehicle in nearly 20 years, I came to Brookdale Mazda/Mitsubishi by default, since they were the Mazda dealer closest to me. The purchase experience was unexpectedly pleasant no strings on the test drive and I was suitably impressed by the fit and finish of the Mazda I drove. Salesman Duane Thompson was pleasant to work with from test drive to trade-in evaluation to purchase negotiation, and I got none of those "high-pressure" vibes that are easy to get when making what is for me a sizable purchase.I was looking for the absolute base model, not because it was least expensive, but because it was the only trim level that offered a manual transmission (I hate automatics). Knowing from the beginning that I was looking only at the least expensive model line, I could not help but notice that Brookdale's selection of the absolute base model was limited, but that was no surprise. Selection of intermediate and upscale models was very broad, and if I'd been interested in an automatic transmission, I'd have had many choices.With less than 200 miles on the car since I took delivery, I've had no opportunity to use Brookdale's service department, so I can't rate "quality of work," but my overall impression of the dealership and its personnel is certainly positive at this point. I've ordered a couple of accessory items that will need to be installed, and once those parts arrive and that work is completed, I'll have a better impression of Brookdale's service performance. I've already recommended the dealer and Mr. Thompson to my son, who'll be shopping for a new(er) vehicle at some point in 2014.

CarQueen1

2 de oct. de 2013

This dealership is the best around. From sales to service, they have excellent customer service skills and it shows. I love them so much, I have just purchased my 4th vehicle from them! They have great freindly staff and they know how to make the customers happy. The finance department and service department are also top notch. This is the only place I go when I want to purchase a vehicle. I know I am going to be treated right every time.

ThanhVo

27 de sep. de 2013

The salemen were very friendly and active.I'm sastified with the purchased.Will recommend this dealer with family and friends.One thing need to consider:When we're test drive the vehicle,we've seen a pair of new carpet inside,but when we're take the vehicle home,we didn't see them anymore!We're bought 2012 Mazda MAZDA 6.Time to wait for finance take long(3 and 1/2 hours).

cpoorker

23 de ago. de 2013

We came in late on a Friday afternoon after finding the minivan we wanted on their website. Jeff greeted us and was extremely helpful, polite and friendly. There was no pressure to buy and he was able to answer our questions. He was very efficient in helping us complete the sale and now we're off on a road trip in our new/used van. Thanks! A great experience.

spersons

13 de ago. de 2013

I preshopped online and then contacted the Internet Sales Associate, Sam. We exchanged a couple emails about what I was looking for and when I could come in. When I did go in, I was treated as if he had known me a while. Kelli, the Finance Manager was wonderful with a great sense of humor. I have never been a big fan of car shopping as my past vehicle demonstrated (250,000 miles) but this was a relatively painless (although expensive!) experience. I am very pleased with the vehicle as well!

ShariZiebell

7 de ago. de 2013

Randy and i got off to rough start because i can be a little difficult. I had done my research and new what i wanted but wasn't sure if i would like the car so i wanted a test drive and nothing else. Randy was very accomodating and the rest of the process was so easy that it almost felt like stealing. Everything was stress free except for me looking at my budget and making the call to order the car in blue. I was pleasantly suprised and this makes 4 cars purchased in my life with this one being the best experience.

looner

6 de ago. de 2013

My husband & I came into the Mazda dealership inquiring about the Mazda 5 on a busy Saturday afternoon. Duane Thompson was asked to assist us. Even with all of our questions and the how busy the dealership was, he took his time with us, and told us the features of the 2014 Mazda 5.Well Ron came back on Tuesday 7/30 to talk with Duane and see if we could setup a time to purchase the Mazda. Even though it was to be Duane's day off on Wed 7/31, he did agree to come in. On Wed we took it for a ride with Duane, and he showed us the special features that we probably would not know for ourselfs for quite some time. I really appreciate this....the last time we bought a new SUV was 10 years ago. And that left a bad feeling with me with the dealership. They were so attentive to you until the papers were signed and then couldn't wait for you to leave so they could get to the next customerWhen you are purchasing a car, you have got to know in advance that it takes awhile for everything to work in sync. We were prepared for this. But you know it was a nice midmorning and early afternoon we spent at Luthers!! Never thought I would say this or even share my experience with buying a car, but Duane I felt went a step above for us and we just wanted to let you know.WE LOVE OUR NEW MAZDA 5 :)

NickNew

1 de ago. de 2013

Hey guys and gals.. just picked up a brand spaking new 2014 Mazda 6 GT! I've bought new Mazdas for the past 10+ years so getting a new one now was a no-brainer. This is truly a head turner car and I haven't seen any on the road yet. You want something new and unique, this is the car. I would only recomment stopping in to Brookdale Mazda.. talk to my guy Chad "The Man" Walczak. WIth his expertise and Brookdales' ever growing inventory, he'll get you right into one of the bad boys with all the fixins you could every want and a great price! See you on the road!

wam3934

23 de jul. de 2013

This is the third new vehicle that we have bought thru Chad. He is by far the super star of your sales team. He is always super friendly, looks for the best deals, and has always given us what we have asked for and a better deal than we expected. We wouldn't think of going thru anyone else.

ajdisher

21 de jul. de 2013

Jeff Tenner was a very positive personality to work with when we came in for our first test drive. Though on the night we went to buy the car he was unavailable, it was extremely pleasant to work with Mike Davis and his experience was evident. Even though Mike was a used car sales man, he was knowledgeable and easy to work with concerning the new car purchase. I thought that Brookdale Mitsubishi offered a good price on the trade in, and with the $500 Mitsubishi loyalty program, it was a great offer on our new Outlander Sport. Thanks again!

trdunn60

19 de jul. de 2013

Professional and Friendly staff at dealership. The Mitsubishi car line is second to none. A great buying experience. Highly recommended for Price and quality of products offered.

BrienCoffield

12 de jul. de 2013

My wife and I were treated very well at Brookdale Mazda Mitsubishi. Eric Was helpful and I didn't feel pressured whatsoever. The car is fun to drive and gets great gas mileage; I'm very satisfied with my experience.

margaretissmart

25 de jun. de 2013

My daughter and I came to Luther to test drive a used car that ultimately was not a good fit. It wasn't a Luther-specific issue - we hadn't been able to find anything anywhere that met our criteria. We were discouraged with the selection of cars within our price range, and were on a very tight time frame to find a car! This was our second time in the car buying process in a matter of weeks, as we had just been badly taken advantage of in a sale with a private seller. We wanted to do everything right this time, and find a car we could count on. Chad Walczak did not know our history with the other car, but he did know that there was a car on the lot just right for my college age daughter. He recommended we consider a slightly higher price range, and while that was a hard decision to make, it allowed us to drive away with a car that is safe, economical, fun, reliable, and whose entire maintenance history was done at the dealership from its very first mile. Peace of mind in the shape of a Mitsubishi Outlander. I am thankful for Chad's authentic manner. He listens, deals straight, and respects the customer and the business he's in. He has fun doing his job. My daughter is a first time car buyer, and he didn't patronize her. He taught her a few things she needed to know, and let her ask questions. Dan Nelson in finance deserves a mention as well. He was the nicest person I have ever encountered across the desk in a car buying transaction! I didn't feel pressured or pushed to add anything extra. Again, the word authentic comes to mind. Thanks for a great experience. I believe some things are meant to be, and I believe this was one of them. cheesy, maybe, but true.

jas27

24 de jun. de 2013

I have a lot of experience with Brookdale Mazda Mitsubishi and with Chad in particular. This was my third purchase and, as always, couldn't have been better. I can be very indecisive and difficult to work with but both Chad and Phil were extremely patient, friendly, and knowledgeable. Not only was Phil able to get me top dollar for my trade, but Chad worked hard to get me exactly what I wanted at a price I couldn't pass up. Even though the deal is final and it has been about three weeks since my purchase, Chad still keeps in contact and takes the time to answer any questions I may have. I would definitely refer others to Brookdale Mazda Mitsubishi.

StacyOeltjenbruns10

19 de jun. de 2013

I stopped in to get my oil changed on my CX7, and while waiting, I walked through the showroom and saw the new Mazda 6, and I fell in love with it the new design. I contacted my salesman, Chad Walczak, who I have bought my last 3 vehicles from because he is such a great guy and works hard to get us good deals, and he worked it out so that I could drive away with the car I wanted, and dropped my payments at the same time! Chad has always worked hard to get me the deal I need, and I will continue to buy my vehicles from him, plus I have referred customers to him that have also bought cars from him. We have always had great customer service from this dealership and I tell everyone to stop by there if they are looking for a vehicle.

AshleyGrace

18 de jun. de 2013

Chad made the entire experience painless. I went to luther knowing exactly what i wanted and what i wanted to spend and he was able to make it happen -quickly! He was very patient and not pushy at all. He was very knowledgable regarding the vehicle and willing to answer any questions we had. I would definitely recommend Chad to anyone looking to buy! Oh and I love the new CX5! Thanks Chad!

JenKoch

6 de jun. de 2013

We had a great experience shopping for a used car at Brookdale Mazda. We stopped in on a Saturday to see the used inventory and Eric got our needs whittled down to two vehicles. He showed the vehicles to us and answered all of our questions knowledgeably. There was no pressure to test drive or commit to either one. We left and did some research and decided to purchase one of the vehicles from Eric. The Credit application was done on line and we were approved and ready to sign papers by Monday evening. This was the easiest process we experienced when purchasing a car. I highly recommend the dealership.

ame0608

23 de may. de 2013

Chad was quite friendly, laid-back and knowledgeable about the vehicle that I purchased. Even though it had only been in their inventory a couple of days, he we even wiling to track down his colleague who brought the car in to sit down and talk with me about the finer points of that transaction. Now, after having the vehicle for a month, I can say that it's one of the smartest purchases I've ever made. Chad helped make the whole process of attaining this car...fun!

mazdafivemgrove

8 de may. de 2013

Eric was a pleasure to work with. We were shopping for a new car and wanted to trade in our old car. Eric was able to provide me with the clear numbers, thoroughly explained my financing options and suggested the best solution for us (we were looking for lowest monthly payments). In the end we were able to get the best quote at the nearest Mazda dealership. Thank you!

cabrar

7 de may. de 2013

I have been working with Chad Walczak for almost 10 years. I would not go anywhere to buy a car except him. I feel like I have a friend/relative in car business because he treats me with respect and always tries hard to get repeat business. Highly recommended: He is not puchy: rather he provides all option to make a good purchase decision.

apeixoto

3 de may. de 2013

I am a returning customer and, once more, Eric Palmer and Dan (lease/finance) made the experience an excellent one. Both have great listening skills (something rare in the car sales business). My requirements were heard without pushy sales tactics so common in this industry. Again, both demonstrated genuine effort meeting my needs and the price was right within what I was looking for. I would strongly recommend this dealer. Keep up the great work!

noustlant

25 de abr. de 2013

I am an expatriate freshly arrived in the US. I have been looking for finance for a car everywhere asking for advice from the HR/Mobility department of my company and other relocation agency.I went to this dealership to check out a car I had seen on internet. I met Chad. I explained my situation. And he did everything he could 1) to explain to me the process of buying a car in the US; 2)to find me financing. He gave me tips that enabled me to find very competitive rates despite my lack of credit history. Brilliant!Chad was very friendly and patient with me, answered all my questions and provided me with all information needed.I finally bought the car and I enjoy it a lot!With the latest snowfalls, 10 days after my purchase, a plastic part under the car became loose, collected snow, and broke. I brought the car back to Chad, explained the situation. In no time he booked my car in with their mechanics, organised a loan car for me and arranged everything. Two days later I was in my car again, all fixed at no expense.Overall, a very good experience. Chad earned my trust and I would recommend him with closed eyes!

MattKristinJohnson

24 de abr. de 2013

My husband and I just bought a Mazda3 6 speed from Brookdale Mazda Mitsubishi. Back 4ish years ago we bought a Mazda5 from them and we were happy with the experience. We did most of our shopping online so we knew what we wanted and about what it should cost before the first email with Eric Palmer, he got back to us fast every time and by the time we went in for a test drive we knew the deal we were going to get. Their financial dept got us set up with a loan and we are loving the new car.

Jessiemo83

15 de abr. de 2013

I recently started shopping for a new vehicle and having never done this on my own before was a bit nervous, having been put in contact with Chad Walczak at Luther Mazda I felt much better. When I went into the dealership he was extremely helpful answering all of my questions with a smile and letting bring someone back to test drive with me the second time. The process was extremely easy and he even offered to pick me up at work which is close when it came time to pick up my new vehicle. I couldn't be more happy with my service at this dealership or with Chad I would absolutly recommend him to anyone who wants great service.

cherylawebb

8 de abr. de 2013

The people at Luther Brookdale Mazda remember their customers and treat as friends. They are never too busy to answer any questions you may have and they take the time to listen to your concerns.

Vlr55412

2 de abr. de 2013

Everyone I met was very friendly and sincere. Great service from all! I love my new Mazda CX-7. It's the perfect vehicle for me. Thank you!

rampage80

2 de abr. de 2013

I had an excellent purchasing experience with the good folks at Brookdale Mazda the week of 3/25/2013, including Chad Walczak in new car sales, Dan Nelson in finance, and General Manager Gary Peterson. These three gentlemen were friendly, informative, efficient and made the entire experience a painless, low key affair. This wasn't the first time I've purchased from Brookdale Mazda and it won't be my last due solely to these three guys.Chad was able to get me into a vehicle I didn't think I could afford (2014 Mazda 6 Touring) all the while maintaining my original budget with some creative alternatives based on an old used car trade-in I had. Chad's knowledge of the product and love of working with people (and cars) showed, and there were no high pressure tactics involved (how refreshing)!Gary's small town roots and friendly manner and sense of humor made me feel right at home and we shared a few laughs together.Dan in finance was a "good guy next door" kind of neighborly guy who made the whole contractual paperwork process short and painless (under an hour) with no high pressure "close the sale" tactics or add-on recommendations whatsoever (although he detailed various options for me at my request)! He even double checked the final numbers for me without me asking him to. It was like these guys threw away the traditional "how to run a dealership" book and actually decided to cater to the needs of their customers, what a refreshing concept. They genuinely worked great together as a team (one could tell they'd been together for a while) and worked hard to earn and keep my business. All were car enthusiasts too, which was important to me.This dealership was a bit out of the way for me but it was worth driving the extra 15 miles or so just to deal with what felt like a small town community dealership in the middle of a large city. Post sale add-ons are good too, what with the free oil changes and gas and car wash discounts. Kudos to these three guys for a job truly well done in an industry rife with a reputation for high pressure sales tactics. This experience was as "low pressure" and fun as the car buying experience should and can be these days.Last, their service department has a ton of experience and is one of the best Mazda service departments in the upper midwest based on my own experiences and from what I've heard elsewhere.

628shelleyholmes

25 de mar. de 2013

I had a great experience at Luther Brookdale Mazda Mitsubishi, in my quest to replace my 2011 Mazda3 with a 2013 Mazda's CX-5. I had researched both the value of my trade-in and that of the CX-5 ahead of visiting any dealership. My first instinct was to go back to the dealership where I purchased my Mazda3 less than 2 years ago. I had been a faithful customer, servicing my car every 5,000 miles in their service department, but when they gave such a low-ball offer on my trade, I decided it was time to look elsewhere. Bye bye Morrie's. Hello Luther.I had never been to Luther Brookdale Mazda Mitsubishi as it isnt on my beaten path, however they made it well worth my while by exceeding my expectations. Not only did they give me a great price on my trade, they were also good to work with in my quest to purchase a new CX-5.Eric Palmer had responded to my e-mail inquiry by contrasting the 2013 vs. 2014 models he had on the lot. I selected the one that best fit my needs and he had the car warmed up and ready to test drive when I arrived on that cold Saturday morning. He was great to work with. No high-pressure sales, just extremely informative about his product which helped me finalize my purchase decision. I value the experience I had at Luther Brookdale Mazda Mitsubishi and would highly recommend them. They are a no frills dealership, but more importantly they earned my trust. Dont let anyone offer you less than your trade is worth. Luther plays fair!

jjbrigade

22 de mar. de 2013

Chad went above and beyond to get me into a vehicle when my options looked slim to none. I've purchased many cars from a dealership before, but never have I gained so much knowledge of the car buying process. I will recommend Chad to all of my friends and I will be coming back to purchase my vehicles from him from here on out. He was amazing, and didn't act like most salesmen.

DorothyS

17 de mar. de 2013

Fell in love with Mazda CX5 at another dealership - bought from Chad at Luther because he was very professional, attentive and found the car we wanted while putting together the deal and pricing that we wanted. Chad obtained maximum trade-in on our existing car; fabulous follow-through with all the little details. Dan Nelson in Finance also really professional. Luther still offering loyalty oil change, wash and gas program that other dealers have now dropped = $450+ savings.Call Chad Walczak first and you'll have the best.

bethschultz10

11 de mar. de 2013

Sam was great. Friendly and funny over the phone and in person. Kelly in Finance was awesome too. Very easy to work with and very friendly. Thank you both!

jerrycalhoun

4 de mar. de 2013

I was very satisfied with the overall experience I had at Brookdale Mazda. They serviced the needed repair, performed a courtesy check and finished the service with a with a carwash. Thank you Brookdale Mazda!

ShellyandJohnFox

3 de mar. de 2013

We always come back to Mazda for the best service and care in town. This is our fourth vehicle with the dealership. We would HIGHLY recommend Luther Brookdale Mazda to any friend or family member!

ddrebbyjr

25 de feb. de 2013

Once again Chad made my car buying experience very easy and fun. I purchased a Mazda 6 from Chad back in 2006 and because of his great knowledge and friendly service I returned when looking for a new car. Chad hooked me up with a great deal on a 2014 CX-5 and I am loving it!!! thank you chad for your outstanding service weather it was back in 2006 or just the other day 2/22/13. Thanks Again,Dan

mirandamartin

24 de feb. de 2013

Best dealer and auto service in town. I had been doing business with them for over 20 years and never had a complaints.I have to drive more than 20 miles to go the dealer and it is worth the time to go there.

Goatlove

21 de feb. de 2013

I loved working with Jeff, he was upbeat and energetic. Jeff went out of his way to get me the car I wanted. Even Bob came through to help me get a great trade in value for my car. Thanks guys!

barbg333

18 de feb. de 2013

Making a service appointment is easy. Everyone is always very friendly and professional. When I leave, feel the job was done well, and I feel like they care.

KBartelt

9 de feb. de 2013

I live about 2 hours from this dealership. I wanted a certain type of car, and found their online ad on CarGurus.com. It looked like a great deal. I communicated via email and phone with the dealership. They were quick to respond to my queries and answer questions. Since it looked like a good deal, I made the 2-hour trip to the dealership. The car was in great shape--beautiful, and I really liked how it handled. However, I was extremely disappointed to learn that I had been misled. Their online ad touted the many features of the car, including keyless entry and cruise control. The car did not have these items.Eric tried to alleviate some of the difficulty, and lowered the price somewhat, but not enough to cover what it would cost for me to have the additional features installed myself.The staff were friendly & not pushy (Eric did a great job). I can hope that the online ad was a mistake. Because of the long trip to the dealership, I did purchase the car. I am very pleased with the car overall, but it rankled me quite badly that I was misled. Hopefully they will do a thorough review of their online ads to make sure they're all truthful.

lsholschbach

21 de ene. de 2013

I had tires installed on 1/16/13. On my way home from the dealership, one went flat and would not keep any air in it. I called and they said that it must have been installed in correctly and that they had more in stock so put the spare on and bring it in and they would repalce it. Due to how it was installed, the tire would not come off and I had to take it (and pay for) to National Tire to get it off. When I returned to Luther, the tires were not in stock so they had to be ordered. I now had to make a third trip to the dealership. They did nothing for their install error, nor my time and inconience. Will not recommend nor will I return.

SMaverick

4 de ene. de 2013

We purchased a Mazda Miata from Eric Palmer. Eric was very attentive, knew his product well and did not use any high pressure or typical tactics to sell us a car. The price Eric presented us was lower than any other comparable vehicle in Minneapolis. Dan Nelson finished the paperwork with the same pleasant, friendly manor. Dan was also very quick respond to questions I had after the sale. Both gentlemen were excellent to deal with. Quite frankly, we were surprised to find a Minneapolis car dealership that was so pleasant to buy a car from.

bkieffe

3 de ene. de 2013

Everyone in the service department is great to work with and I feel very confortable with everything they help me with. They are all easy to deal with and more then fair always.

ScottYoungblood

31 de dic. de 2012

Buying a car for our college graduate was a very emotional experience for my wife and me. Mike Davis, of Luther Brookdale Mazda, was incredibly attentive, professional, informative and caring in his service and demeanor.This has been the best auto shopping experience that we can remember and we look forward to our next chance to do business with Mike Davis and the Luther family.

Jan Chell

20 de dic. de 2012

I love my new Mazda CX5. Working with Sam Mortenson was a great experience. This is the 2nd car we've purchased with Sam. He is knowledgeable and trustworthy.

sugamagila

14 de dic. de 2012

I have always had great service that was completed in a timely manner. All of the service peopleI have had the pleasure of talking to are very friendly and knowledgeable. I am fortunate that this dealership is close to my home.

Amplitude

13 de dic. de 2012

I rarely ever write reviews but after waiting a few days and receiving no responds from Luther Brookdale Mazda Mitsubishi regarding my complaints, I am forced to write one.The left rare light on my 2007 Mitsubishi Gallant stopped working; initially I thought it was the bulb so I changed it. The rare left light worked for a few days and again stopped suddenly, and then the front light went out.I brought my car to Luther Brookdale Mazda Mitsubishi. I paid for a rental/loaner because the car had to stay. After several hours I was told the problems were discovered and the issues were repaired, and I should pick up my car.I arrived at the Service Center, paid for the service and went to my car, started the car, drum rolls please!!!! The lights did not work; it did not even come on.So how does one get a call from a dealership/Service Center telling you your car is ready only to find that it was never repaired? Especially something as visible as a light, anyone could have seen that it never came on; BUT they handed me the keys anyway.I was informed that the wrong lights was worked on or was reported as broken. I waited while a technician came out with tools and started to work on the lights, discovered that it had the same broken lamp and needed replacement. Even though the lights was fixed and I was late for class, I soon discovered that the replacement bulb has a different color, and now one of the tail blinker is white and the other is yellow. This car has only 29000 miles! I brought my car to the dealership specifically to avoid this problem; I wanted the exact part, same as the manufacturer so that all is in place. I sent the service tech, Rick G. an email message and I also left him a detail phone message but he did not respond to either one of them. I have experienced similar incident at Luther Brookdale Mazda Mitsubishi, when my car made a certain noise, brought it in and was told it was fixed only to discover the problem was even worse than when I had brought it in. I returned the car and discovered it was never driven, so the technician never heard the noise. This time they drove it and confirmed that there was a problem, and replaced both front rotors. I usually do not make a big deal, but Rick never returned my call, and I find it shocking and disturbing that a Service Center which has posters on the wall claiming they are "Award Winning Service" will not notice a light was not working; or drove the car to hear the noise.I left Rick my message about 4 days ago and sent him an email, enough time to respond. Now I drive around with different colored lights.In the interest of fairness, a guy named Paul and another named Tim were very friendly and concern but because I was assigned to Rick, I decided to complain to him.Thanks for Reading.Patrick

Serenabarry

5 de dic. de 2012

Chad walczak was above and beyond and then some. I shopped around and decided to purchase my mazda cx5 there because of how professional and caring chad was not only did he make sure I got the car I wanted at a resonable price he helped me set up everything in it and was available to me 24 7 which was overly kind and nice. If you want a great car, great Price and great service chad is your guy!

pjohanson1

5 de dic. de 2012

Bought my first new car in 20 years from Brookdale Mazda two years ago. (2010 Mazda 3). Had a great experience with Chad Walczak. Needed another vehicle, so I called Chad and arranged to buy a new 2012 CX-9. Another great experience and I now have two "new" Mazdas. Dealership, salesman and service department have all been top notch.

Vito_MN

30 de nov. de 2012

Tim from service worked with the technician (John) and Mazda engineers from the national office to solve a perplexing problem with a check engine light. The car was running too lean. After much troubleshooting and tweaking they got the air/fuel mixture tuning correct. The car runs better. This was definitely a difficult nut to crack and I really appreciated their persistence.

membalice

26 de nov. de 2012

This is the nicest dealership I have worked with and that is why I bought my recent new vehicle from them. They are friendly and courteous. I would recommend this dealership to anyone.

mikeyd417

12 de nov. de 2012

Chad has been a great sales person through the purchases of our last few vehicles from Mazda. He is extremely knowledgeable of the products. Working with him is like working with a friend.

Lionelramos1

10 de nov. de 2012

Got great service and help from Chad W. Made it really easy for us to buy the car we wanted with the features and color we wanted. Thanks!

Tyfighter73

9 de nov. de 2012

Chad and Dan were amazing!! I was in and out in 45 mins with a new cx-5. We love this car and couldn't have asked for a better experience I will definitely recommend Luther Mazda to all looking for a new vehicle!

cboomho1

30 de oct. de 2012

Duane was great to work with. He took the time to familiarize me with the car and to make sure that I understood how things worked before I left the lot with my new Mazda 3. As the primary drive of the vehicle, he spent a lot of time addressing my questions and never made me feel as though they weren't important. When I bought my previous vehicle (a Toyota), the salesman barely acknowledged me, speaking instead to my husband even though I was the primary driver. He arranged for the car to be put up on a hoist in the service dept. at my husband's request so we could see how to change the oil etc. He also introduced us to someone in the service dept. and made sure we understood where to bring the car for the first free oil change and for other service as needed.Kelly was also very nice to work with. We went over a lot of paperwork and options available to me (such as the rust proofing etc.) and made it all seem very clear and understandable. The man in the service dept. who put the car up on the hoist was very nice and also very clear about what would be needed to do minor service to the car if we decide to do that (ie. oil changes).Overall, a great buying experience.

kevin.tran

29 de oct. de 2012

Chad is an excellent sales person. Took me in as a walk-in prospective buyer and was very friendly. He always got back to me when he said he would, he always kept me in the loop. We even texted about the sales process! Very knowledgeable. Highly recommended!!!

rayajewell

15 de oct. de 2012

I stumbled across this dealership based on the location being a bit closer than the Mazda dedalership in White Bear that I originally bought my Mazda Tribute from. I went to get a safety recall issue fixed and will never go back to White Bear. I have never come across a friendlier, more polite and helpful staff. They expressed genuine interest in their customers and did not push any unecessary services. I will be going back here for service as long as I live in MN!

Bette65

12 de oct. de 2012

Customer service is always excellent. The staff is friendly and helpful. Even the sales person that sold me the car 2 1/2 years ago stops to talk. Would recommend buying a car from this dealership.

rcoburn1

29 de sep. de 2012

Always do the work expected and a great job! 90000 miles and they keep me going.Always a very clean and efficient auto body shop.

ahandt

6 de sep. de 2012

Rick was so friendly and accommodating. He got me in early and the rental car was ready and clean. I also liked that it was a newer version of mine, so I didn't have to learn all the controls. There were no surprises or added costs. The work was covered under warranty, so the price was great! So far, I've always had a great experience at this dealership.

janemo

22 de ago. de 2012

I was very comfortable with their recommendations for repairs. There was never any pressure to OK the repairs. I had elected to wait for my car but he let me know it would be at least 3 hours and offered me a vehicle to use. He was very patient when showing me how the new vehicle worked. They have always treated me with respect.

HOSCHJL

22 de ago. de 2012

THIS DEALERSHIP SHOULD BE THE STANDARD. EXCEPTIONAL CUSTOMER SERVICE. MY MAZDA NEEDED SERVICE BUT I FEW THOUSAND MILES OVER THE WARRANTY. BECAUSE I HAVE BEEN A LOYAL CUSTOMER AND VIGILANT WITH MY SCHEDULED MAINTENANCE, THE DEALERSHIP DID MY SERVICE REPAIR FOR PRACTICALLY NOTHING!!! IT HAS BEEN A VERY LONG TIME SINCE I HAVE EXPERIENCED LOYALTY BACK FROM A DEALERSHIP. THANK YOU RICK AND EVERYONE AT LUTHER BROOKDALE MAZDA MITSUBISHI! YOUR ARE THE BEST.

dek444

11 de ago. de 2012

Service team memeber Tim Salber is the best - courteous, honest, & backs up what he says. Service Manager Paul Schwegman called us at home to ask if everything had been handled to our satisfaction - that seemed above the call of duty. Very impressed!!Luther Mazda Mitsubishi has been excellent in their servicing of our car since 2004.

shoemaker

22 de jul. de 2012

I was helping my Dad to buy or lease a car. John told us that they are waiting to hearfrom the Bank and it may take from 20 minutes to 2 hours. He recommended to me and my parentsto get a lunch and he will call us as soon as he heard from the bank. 2 1/2 hours later no phone call.I called them and talk to John, He said he will check on it and call me back within 3 minutes. waited another 1/2 hour still no phone call. I call them again who ever answered the phone was very rude. I told him the situation and his answer to me is John is busy helping other customer. I told him we are customer to that John had waited for almost 3 hours. Left a voicemail to John and he never even call us back to appologize that he let us waited that long. Worst customer service experience in my life.I'm so mad i can't stand it.

07 Eclipse SE

21 de mar. de 2012

Took my 07 Eclipse SE in for rust and front end paint peeling and he blew me off!! he told me that he would call me the next day I never heard from him again My car is still under warranty I bought this car new in april of 08.

Beverly Risacher

12 de oct. de 2011

Sam was extremely helpful to the point where he gave me his cell phone number so I could contact him even if he wasn't at work. Kelli, who helped me wade thru the paperwork was also great. Both Sam and Kelli were persons who represented Luther Brookdale Mitsubishi/Mazda with the knowledge needed in their areas, and were very cheerful people to work with.

Chrobak S

14 de sep. de 2011

Very impressed with salesperson Eric Palmer, Sam & finance Dan Nelson. This dealer is much more friendly and personable than another Mazda dealer in the Metro area that we visited.Brookdale had Lower prices for same model, better deals and no snobby sales people. Eric really went out of his way to get us the model & color we wanted even though it wasn't on their lot. One was on it's way, but due to an unforscene time delay on that we had to wait longer than expected. we were on a personal time constraint for a new vehicle and Eric did an excellent job keeping us informed and even got us a loaner to use because the delay left me without a vehicle. They were very honest and up front with the whole progress of the delivery. Very much appreciated and the main reason we decided to wait and keep the purchase with them.Also very honest on pricing and kept thier word with discounts and promotional sales promised from the start. No surprises on pricing at the end once the vehicle came in and were signing the final papers. Dan Nelson was quick & efficient with the financing as well.Great overall experience for our new car purchase. would recommend them.

EmikoY

27 de ago. de 2011

Duane T. was very patient with my wife and I. We came by 4 times and he was able to help us with the information we needed to make our decision on what to buy. Also, he was able to work with his manager to give us a great value on our new CX7. We are very happy with the 7 and really like working with Duane, Dan and Luther Brookdale Mazda.This dealership seems to be easier to work with. And none of the pressure and BS (have to meet the sales manager) that the other Mazda dealer we visited gave us.You can't go wrong here.

PamelaJo

13 de ago. de 2011

This was my first stop for car shopping. I found a car that I was madly in love with and was convinced I would be going home with. I have always loved Mazdas and actually my dream car is a Mazda. However after this visit, I'm having second thoughts. I don't recall the guy introducing himself really with his name. He seemed incredibly nice and eager to help us. Till he said he would run some pricing numbers and then never came back. I will never recommend this dealership to anyone that I know. I went to other dealers that were willing to do anything to get me to leave with a car. And now I own an amazing Hyundai from a great dealership, unlike this crappy first stop mistake.

Bill Rasmussen

3 de ago. de 2011

Great dealership. Wonderful buying experience. Another reason to buy from Luther dealerships. I have only bought cars from Luther since 1986. I will continue to do so.

KeithA

28 de jun. de 2011

I had done my research as to reviews, expected cost of vehicle, value of my trade-in, as I would expect any serious buyer would do. I had not been in this dealership before, and was fortunate to get a salesman of Eric Palmer's caliber. Offered a test drive right away, the main reason I had stopped, was satisified with that, Eric was knowledgeable about the car, should be a no-brainer, but have dealt with some sales people who seemed to know a lot less than I about their product. Have purchased about 12 new cars in my lifetime, this experience would rate right up there with the best. Found a car in their inventory that I liked, and closed the deal in a day.

TITUS11205

26 de jun. de 2011

Bought a new Mazda 3 here and had a good experience before I purchased this vehicle in the rain at night. When I was able to look the car over (after purchasing) I noticed a few scratches by the door and a paint gouge at the rear corner of the vehicle. I brought this up a couple days later to Duane who had asked when I noticed it and talked to the manager who had ok'd the vehicle to be repaired. He seemed a bit irritated and almost seemed like he didn't beleive me that it went out the door like that. After the purchase I felt like an inconvenience more than anything but am happy they are going to fix it. Hopefully it will turn out ok :)The price was also a bit high I thought.

Dissatisfiedcustomer2

14 de jun. de 2011

I went there to take my mazda for regular services. The guys who check you in are extremly arrogant and unfriendly. The workmanship on the car is good, as i have not had any problems with the repairs done. Come time to pay, theadirs behind tbe desk were busy talking about some tv show and totally ignores me when i stood there waitin to pay. I had toget their attention by coughing and showing me credit card. Right now i drive an hour away to burnsville for services on my mazda rather than deal with that group again. My neigjbor has expressed similar sentiments about this dealership.

rick-ross

23 de may. de 2011

I was very happy with the low pressure sales approach. I had been looking for a car for quite a while and they understood the time table and did over push. The website was very good and had an up to date inventory complete with MSRP and their sale price. I checked other Mazda dealers and the price was as good or better. The only negative was that they had not gone over the extended warranty options until I came to pick up the car. I would have liked to had time to research the options and to make an informed decision. Subsequently I declined them all. Had they reviewed them with me beforehand I may have selected one or more of the options. I recommend that the options be covered in the web site and/or reviewed with the salesman prior to last minute.

efmartist

13 de abr. de 2011

We had a great experience. Aaron Rice was helpful and very responsive. He was informative and made us feel at ease. We never felt pressured. He seemed very comfortable with out being too casual, and treated us respectfully. Compared to a different dealership we had been to during our search, Brookdale Mazda was a realbreath of fresh air.Dan Nelson in Finance was also very professional and easy to work with.

djenkins12

13 de abr. de 2011

Luther Brookdale Mazda Misubishi wrote the book on 'EXCELLENT CUSTOMER SERVICE'. The entire staff from the receptionist to the salesman to the finance manager to the General Manager was outstanding! Everyone was friendly and very helpful in helping me find the RIGHT car AND in making certain I was happy with my purchase. All I can say is, 'WOW'. I am in the customer service field so I know all about customer service. I found their entire staff genuinely interested and concerned with what I wanted... 'Thank-you, Luther Brookdale Mazda Mitsubishi for the fun and non-pressured experience. I can assure you that I will tell ten friends and those ten friends will tell ten friends...I would highly recommend my sales person, Duane Thompson. Duane kept me informed of everything and was up front with me on every aspect of a car buying experience. I appreciated the time spent buying a car which often times can be a confusing and stressful ordeal-not in this case. Luther Brookdale Mazda Mitsubishi is the place to go.

zremis

14 de feb. de 2011

Very informative and not pushy. Gave me the information I wanted without pressure. Good people and good service. I was able to test drive many vehicles and get all of my questions answered about financing and the options I was considering. the salesperson looked around for the exact car that I wanted at other dealerships.

srucci

12 de feb. de 2011

This is my 2nd new car purchase with Luther Mazda. I am a regular service customer as well. The purchase experience both times has been easy, pleasant, and quick. They do not use any pressure sales tactics and their pricing is very competitive. Their service is always quick and convenient. I am given a loaner car when I cannot wait for my vehicle so my day is not interupted. They give reliable service advice that takes costs into consideration. I feel I can trust them.

lolypop768

13 de ene. de 2011

I was initially looking for a used car, but realized I was able to get a brand new car cheaper than most used cars of the same style and year. The staff was very helpful and knowledgeable about the vehicles and willing to do whatever it takes to accommodate my schedule. I absolutely love my new car and will definitely come back in the future!

jimflynn

6 de ene. de 2011

Great buying experience! The price for my Mazda 3 was at dealer invoice, no haggling or negotiating required. Very pleased! The salesman was very friendly and most importantly very knowledgeable about the cars on the lot. The financing approval was very fast and the deal was completed start to finish in 2 days!

charss27

27 de dic. de 2010

In addition to needing an oil change, I was having engine troubles. Tim in the service department was extremely helpful, keeping me up to date on the process and findings. He and the department double and triple-checked my engine and latest updates on the vehicle to insure that the problem was completely resolved, for which most of the parts and labor turned out to still be under warranty due to the great Mitsubishi warranty policy. Due to an additional hour of work needed to complete everything, my vehicle needed to stay overnight, and when an update came out the next morning on a different aspect of my vehicle, Tim and the service department were quick to replace this as well. They really did everything in their power to make me feel comfortable and knowledgeable throughout the process and to make the repairs as affordable as possible. I am new to Minnesota and have owned various other auto brands, and this was one of the best experiences I have ever had with my vehicle.

Mullowney

17 de dic. de 2010

I purchased my 2002 Mitsubishi Montero from another dealer. If I had to do it over I would purchase from Brookdale Mazda/Mitsubishi. From the time of scheduling to the time of pick up it was a good experience. Being female I never felt like I was being taken advantage of, or treated like I didn't have a clue about my vehicle. Everyone there seems to really like their job and that feeling is passed on to the customer. I would recommend Luther Brookdale to anyone.5 Star Dealership

mac116

2 de dic. de 2010

We had a great experience while looking for a new car at Brookdale Mazda. John Rauch patiently described the features of each of the cars that we were interested in checking out. He cleaned off (lots of snow the night before),and warmed up five different cars for us to test drive before we chose our Mazda6. He explained leasing as well as buying options, with the advantages and disadvantages of each. We were not pressured, hassled, or rushed in our purchase. We would definitely recommend John to friends and neighbors.

bacher76

29 de nov. de 2010

At the end of the day, terrible customer service. My vehicle was diagnosed, and a follow-up appointment was scheduled. I dropped the car off as requested the night before. I got a call the next day telling me that my tires needed replacement...despite the fact that they were in fine shape the previous week. They won't admit it, but this was a simple case of recommending service that was not needed to boost sales. Plain awful...just slimy!

monicatheis

28 de nov. de 2010

No complaints! More expensive than I would have liked but that's just the cost of taking it to the dealer for repairs! The employees are always very friendly and helpful. I wish I would have had a reminder that I needed a new wiper on the back window since I always forget.

wam3934

11 de nov. de 2010

We have bought cars from Walser, Metro, and the defunct Wayzeta Mitsubishi, and by far, Brookdale has the friendliest staff, the best prices and will go out of their way to make sure you are satisfied. We are 100 percent Satisfied with them and would definitly recommend them to friends and family.

kes4927

5 de nov. de 2010

I have bought my last two vehicles from Luther Mazda Mitsubishi and have had nothing but positive experiences. I had to work hard to get close to what I wanted from my trade ins but the service department has been excellent to work with and I would recommend this dealership to anyone; just do your homework before you buy.

DanielleRW

29 de oct. de 2010

The staff at Luther Mazda, is absolutely amazing!! They are all so friendly, and helpful. I went in for an oil change, and was concerned about my exhaust pipes, one of the service men came out to my car to look at it, and directed me on what I should do. I was so pleased that he took the time to come diagnose my issue. And I love that they always wash my car, that's truly a bonus!!

eiddings76

25 de oct. de 2010

My experience was great, and Duane the salesman was friendly, knowledgeable and extremely helpful in buying my new car. It was a bit intimidating going to the dealership by myself, but right away felt at ease. I will recommend friends and family to go buy a Mazda:)

cmberg

25 de oct. de 2010

Service was an oil change.Appointment was timely, staff is friendly and efficient.Vehicle was washed and ready when promised.It's nice to be able to drop the vehicle off quickly without alot of paperwork.Vehicle pick-up took about 4 minutes. Total visit was over lunch (about 1 hour).Great Job.

pryzthepenguin

23 de oct. de 2010

My first 2 cars have been Fords but decided to go for a Mitsubishi, first because I enjoy the new eclipse and 2nd because Ford has had terrible customer service in the past. The customer service with Mitsubishi has been pretty good thus far, but the only thing that bothered me was when, I had a tech in my car so I could show him the issue I had with my driver side speaker. First reply that came out was rather negative and was him saying "Not sure if I can fix that because bass today causes issues with speakers and since that is a techno song, I am not sure, but I can check in with the boss" or whomever he was referring to. After hearing that I looked up my warranty which states that audio unit parts are covered for 3yr/36000k miles. I was a bit nervous waiting for a phone call about the car. But sure enough when I arrived to pick up the car it was all fixed and that made me very very happy. I guess all I can say is everything was A+ and if your techs could be a little more positive before they speak with customers, that would be great.

Dave Higgins

18 de oct. de 2010

The service was prompt and as expected. I reviewed the service requirements based on mileage when I brought my vehicle in and the representative only advised what needed to be done at this time and gave a heads up on what is due for the more extensive service at 30,000 miles. I was especially pleased by the shuttle service to and from my office by one of the staff. He apparently is a a retired driver and was very personable.

myler33

11 de oct. de 2010

Since I've purchased my car I have had amazing customer service from all employees I've dealt with. I recently just had my oil changed and was pleasantly surprised that they washed my car as an added bonus. The price was amazing and the regular price for an oil change in the future is less expensive than what I am used to paying. I would recommend Luther to anyone purchasing a vehicle. Thank you for superb customer service.

dnight

5 de oct. de 2010

Eric went well out of his way to make sure I could get the color Mazda5 I wanted -- very impressive. My only issue with the dealership is the degree of add on sales (interior protection, extended warranty and so on) that was expended. But overall the experience and my satisfaction with finding the vehicle my wife and I wanted was a 9.5.DavidBrooklyn Park MN

ghgilbert

4 de oct. de 2010

We had a very good overall experience. We only planned to test drive a couple vehicles that day & ended up buying. Eric was very knowledgeable of the vehicles and and knew how to match our needs to the right car at the right price. I do wish thing could move a little faster once you decide to buy. I ended up spending 3 plus hours at the dealership.

John Ellgen

2 de oct. de 2010

I like the 'personal' attention we get from Tim Salber... He makes us feel like he gives us 'special' treatment each time we come in... I always know that Tim will accommodate us as soon as possible and that he will give us a detailed explanation as to what is wrong and alternatives to fix the problem...

kjne1232

30 de sep. de 2010

Eric did a wonderful job of providing a lot of effort and concern in making sure that my wife and I were happy with our Trailblazer purchase. He also made sure that our young daughter had some entertainment with providing her with some crayons and a coloring book. Definitely shows the customer comes first!

jjenkins2

30 de sep. de 2010

I bring my Mitsubishi Endeavor to this dealership for all service and maintenance and have always received good service. They complete the work I request and are not pushy trying to recommend additional services that they see could also be done. Love it that they always wash my truck before giving it back!

carolaw

30 de sep. de 2010

The staff is very accomodating and willing to answer any questions. I appreciate how quickly they were able to get my vehicle in for service and how quickly they got it back to me. I would and have recommended this dealership to friends and co-workers. Thank You.

johnwsteiner

27 de sep. de 2010

The oil change and the summer check up was completed exceptionally quick, efficient and inexpensively. The negative battery terminal was covered with a white powdery substance. So I opted to install a new battery which I completed today. Thank you.

MNBuyer

20 de sep. de 2010

After four years of very satisfactory service experiences at Luther we turned to the sales department for a new Mits. Sam Mortensen helped us in a manner that was professional in every way. He listened to our needs, provided information on a new vehicle, and negotiated with us to arrive at a satisfactory price. When a couple issues arose Sam was completely responsive. One couldn't ask for a better person to work with. While Sam and Luther were great it was still important to have done some homework and get a better understanding of vehicle costs and pricing. Give them a try!

mystadj1980

20 de sep. de 2010

I have leased with them for the past 3 years, always are great to work with, never had any issues, great price if you need a loaner. The pricing on maintainence has been fair and I have never had to pay for an oil change. The sales staff was great during the lease process. Good dealership!

dtdexcel

20 de sep. de 2010

Bought my car here in 2007 and have only brought it here for service. Customer service is fantastic. Everyone is very friendly and the service manager is fantastic should you have any concerns. They always offer to wash my car if I would like and they are always more than happy to hook me up with a rental should I need to leave my car there for the day. They are on the ball from an oil change to something more major like a part replacement. My car won't be seeing any other service shops anytime soon. Another huge plus is all your service history is available online as well as being able to schedule your service visits WITH OUT having to pick up the phone. It's so nice to be able to look at a calendar of dates and times and schedule your appointment on your schedule.

melonhead133

6 de sep. de 2010

This was my 2nd car purchase from Luther in the last 2 1/2 years. They've treated me really well so it made my decision to buy another Mazda from them really easy. They've never tried to screw me over in the auto shop with unneeded repairs or anything. Very honest and straightforward. The sales process was really easy too, I knew what I wanted and they knew what they wanted, we didn't waste any time with an annoying sales/negotiation process. It was pretty straightforward and I walked off the lot with my new car really quickly with no hassle.

lindarussellbpk

4 de sep. de 2010

All services were explained without high pressure. When there was a discrepancy between the price tag on the car and what I had seen online the salesman went online, found the price I had seen and immediately accepted it. Everyone was very attentive and answered all my questions. When I perceived a problem with the car they brought it into service and checked it out without question or hesitation.

LJ3025

30 de ago. de 2010

I bought my used car from this dealership and felt I was treated fairly and honestly. I have brought my car in for service at this dealership only because it was still under warranty. As most dealers, they are more expensive than the mechanic I normally use, although their customer service is usually more flexible because they have more employees and longer hours. Their coupons for oil changes that are emailed to me are usually a good deal and they always give my car a washing as well, which most cheaper places do not do. Their service is great, but because the price is higher at Luther Mazda, I will bring my car to my old mechanic unless I have a warranty issue or to use a discount oil change coupon.

William Bufford

30 de ago. de 2010

I have had my Galant for just short of 8 yrs. and I would say that 99% of service on my car has been done at this dealership. Overall I'd say that I have been satisfied with each visit and the work done. The service personal are great and if I don't understand something they do their best to explain it. They are knowledgable and friendly. The work is generally done in the time period that they quote and up to this date I have not had to return because something is not done properly. I will continue to return to this dealership when I need help and I would recommend it to others. Both for sales and service.

franklaporte

28 de ago. de 2010

I like the service discount coupons I receive via email and standard mail.The service is great and It's easy to book on line. The employees at the dealership seem happy as I'm greeted wtih a smile by everybody I meet. They must have been well trained.Keep up the good work.

bobs54

23 de ago. de 2010

They took care of the problem and let me know that it was the fault of tires plus so I went there and got my money back. As far as price is concerned how would I know this. It wasn't a regular service call. They were fast and explained what they did in enough detail.

quinners80

23 de ago. de 2010

I went there specifically to buy a used Mazda 3 hatchback. The one I wanted was already gone, but the sales rep found me one that was almost identical with less miles and even dropped the price a bit to put it in our range. The car has been awesome. This monday I took the car to get a couple small items looked at after a week of owning. They got me right into the shop within about five minutes. One of their techs took a drive with me and let me show him the points of concern. When we got back, it went right into the work area. They didn't hassle me because of it being under warranty. Everything is covered and the car is awesome. These people are amazing.

possum2219

19 de ago. de 2010

When I need a car in the future, I will for sure be back to Sam. I am also referring people to him. He is fantastically friendly, helpful, courteous and honest. I also love his tell it like it is, no hassle/haggle relationship. This all at the same time you really feel like he's doing the best for your family.

rotherjeremy

16 de ago. de 2010

They mad me feel good about my decision about buying my new mazda5 5 dor. They answered all of my questions, made sure that all the options were what I wanted. I also got the winter floor mats, and the trunk guard added on. I love my mazda 3 5 door.

KDols

16 de ago. de 2010

I got the pricing over the phone when I made the appointment and that's exactly what it cost. (I did not compare pricing with any other dealership.) Everyone I spoke with throughout the entire process was polite, friendly and professional. I would not hesitate to have service work done at this dealership in the future. My car is running great!

lehmeier

13 de ago. de 2010

I love going to Luther Brookdale Mazda for service with my Mazda 6. They are definitely not the closest Mazda dealership to my home but I have been bringing my car to them since the purchase of my car and those extra few miles difference is well worth it. They have a great staff that treat you as if you were their only customer.

samglirbas

10 de ago. de 2010

First of all the sales guy was good, the people that were behind him were ok at best. It took them like 3 hours to process my loan even though I was pre-approved, I was there from like 10am to 2:45 pm and that's with finding the car that I bought in the first 30 minutes. The manager almost lost my buisness over $200 dollars trying to talk down my trade-in.I was offered $7,700 at a couple other dealerships, Luther only wanted to give me $7000. I had to argue with the manager for 15 minutes to get $7600 for it, I was just about to walk out but decided to take the $100 loss on my 2004 Ford Explorer that they are now selling for $11,990. That makes me wonder how good of a deal that I actually got. They also claim to have the best price, not true I found over 10 cars locally that had less miles and were also cheaper. I bought the 2004 Explorer 3 years ago for $10,000 with 48,000 miles now it has 82,000 miles on it and they will probably get some sucker to pay $11,900 for it, how could they possibly be considered a best price dealer. I bought two cars from luther a few years ago and their way of buisness suretook a turn for the worse.

maswest

9 de ago. de 2010

I received excellent service. I originally went to the Honda dealership (Luther) and the employee there suggested I look at the Mazda's as it fit my needs and what I was looking for better. I really appreicated that they worked together so well. I love my new car and the folks at Mazda were thorough, execllent and took very good care of me.

jimcookrst

5 de ago. de 2010

2010 Mazda 3 (purchased at Luther Brookdale, March 2009) 15K (+3K) miles maintenace service. Service associate made me aware of and had me take advantage of available service charge discount. Work completed in less than 2 hours and service rep went over all the actions taken.I live (drove from) in Rochester, MN. All of the above was GREATLY APPRECIATED.

jerrijo

29 de jul. de 2010

Every visit is a pleasure, even when I have to do some unexpected repairs. The guys all know me and greet me...a friendly place! And I think the fact that I have 220,000 miles on my Galant tells the whole story. Great car, great service! I'd recommend them to anyone.

TereseT

29 de jul. de 2010

I had car trouble in the horrible heat. There was nothing leading up to it but when I went into my car to start it, it did nothing. I checked the flashing light in my car's manual to understand it was a security issue. I called the service department and talked to Tim. He explained my battery could be dead or the chip in my key was not recognized by my car. When I tried to jump the car and that didn't work, I called Tim back. The service department had already closed and since Tim was still in the building he accepted my call and hooked me up with a towing company that would bring my car to their dealership.Throughout the years (this is my second Mazda), I have been very pleased with the service I get at Brookdale Mazda Mitsubishi and would most certainly recommend them without reservation!

JaneKooiman

29 de jul. de 2010

Chad is an excellent Dealer. He was very helpful during the search process and did everything in his power to help me. We were able to secure the vehicle that I wanted, along with the monthly payment (lease) that I was hoping for. I would be happy to recommend Chad to anyone and everyone (and will).

kazukocollins

27 de jul. de 2010

I appriciate your nice, friendly and professional services.I used to go to Wayzata Mitsubishi, but they closed thier facility.I went to Bloomington Mitsubishi, but I didn't satisfy their service.I am always comfortable to visit you and ask to take care of my car.Please keep doing such wonderful jobs for us and doing good business.Thank you,Kazuko Collins

carolaw

27 de jul. de 2010

Each time I visit this facility I am greeted with friendly and knowledgable staff. This facility is kept so clean for all that they do. I would certainly recommend this dealership to any of my friends that are in the process of looking into purchasing a new or used vehicle.

jlainem

19 de jul. de 2010

I had a very miserable experience with Mazda service department. I was informed of their shuttle service, and was very excited to be able to drop off my vehicle and let them work on it without it interrupting my work day. However, instead I was 45 minutes LATE to work, had to keep calling to find out the status of my Mazda (even though they told me they would call me and keep me informed). I then tried to be prepared and called early to let them know what time I would like to be picked up. Even though I had called early I ended up waiting outside, in the hot sun, for an hour to be picked up. The prices were 3-4x what my normal mechanic is (not kidding!). It was over $100 just to have them tell me why a light was going off in my car. I was really disappointed by this experience and will not be going back.

mitchy

10 de sep. de 2005

I visited this dealership looking to get a car. Extremely pushy. Kept asking me to make a purchase on that day. Unwilling to provide the lowest price unless I commit to purchasing on that day (seems really silly) and full of empty promises. I really regret wasting my time here. If and a big if they ever provided the lowest price, I rather pay more elsewhere because I just don't like they way they push the customers into making a decision ASAP. An advice to the dealers in luther, stop treating every customer as though you will be fired the next day if you don't make the sale. Being pushy ain't gonna get you nowhere.