Don Grenier

3 de sep. de 2021

I own a Tesla Model X. All of the places I called or drove to would or could not do a wheel alignment on this vehicle. Tesla was booked for the next three weeks. I called Luxury Auto and they said it was an ordeal to do but they would and gave me a expected charge. More than any alignment I have ever had done, but at least they could do it. They gave me a loaner car and started work. The car was done two days later with a video showing the final alignment numbers. They were professional, friendly, quick, honest and completed this task for less than their quoted number. I would absolutely use them again and I think it was worth the money. I love this car and it drives even better now that they have done the alignment.

Robert Johnson

7 de jun. de 2021

Luxury Auto works is extremely professional. They went above and beyond to make me a happy customer. The Service is truly outstanding. The work on my car was above satisfactory. They provided a complimentary car for me while my car was being fixed which was a huge plus. They didn't just tell me what was wrong with my car, they actually took the time to make live videos and pictures and thoroughly explained in the video what was causing each problem. They fixed my vehicle in a timely manner while providing great customer service. I'll be bringing my car here in the future.

Gigi Banks

31 de ago. de 2021

I was in a desperate place financially and looking at unaffordable repairs. Thomas and his team were compassionate and sympathetic towards my needs. Their kindness, professionalism, and understanding of my needs made this ordeal much more bearable and financially manageable. I can’t thank the Luxury Auto Works Team enough! You became my angels here on earth!

Stephanie Urbina

9 de sep. de 2021

FIND SOMEONE ELSE TO WORK ON YOUR CAR. YOU WILL BE HIT WITH THE SAME PROBLEM THEY “FIXED” A MONTH FROM THEN, WITH A NEW BIG PRICE TAG. $ The front desk and managers are very friendly. The issue I had was with their mechanical team. We bought our 2013 GMC Denali from them about 2 1/2 years ago and have taken our truck in for repairs multiple times. I trusted them. Unfortunately about a month ago our A/c went out and we took it into their shop for repairs. This was the second time we had to take our car in for A/c problems. They “fixed” our car rather fast for about 900$. It was working okay. I thought it could be blowing more cool so I gave them a call that day and someone on their team told me it was texas and it’s normal for the ac not to work as well during the these hot months. I don’t know anything about cars so that actually made sense to me. Now I feel taken advantage of. Not even a month later our A/c is extremely hot! The ac was doing the same thing as when we dropped off the car for repairs. It was miserable so I called to let them know. At this point I’m a little frustrated because i paid them almost 900$ not even a month ago. We take the car in. They diagnose all new things and quote us 1,300. My car is doing the exact same thing as when we dropped it off the first time so this was a big surprise! They had to have found these things out the first time around. I get you can’t make everyone happy as you have stated on other reviews but at least do the work right the first time. So disappointed. Needless to say we will not do business with them anymore.

Vanessa Young

20 de mar. de 2021

I went in to have my LR serviced. The staff greeted me promptly without a wait. Frank my service advisor was very professional and knowledgeable, he helped me with some questions we had and recommended which maintenance service was needed based on my mileage and service history that he pulled right up on his computer. He offered a loaner vehicle which was nice and sent me a video update of the service being performed as well as what to look out for in the future. I highly recommend checking out luxury auto works in Austin. You won’t be disappointed and I won’t be going anywhere else for my service and repairs. Thank you for getting my vehicle back to me quickly all washed and vacuumed. Five star service!