Bob and Ellen

29 de may. de 2016

Best car buying experience ever! They treated us like family. Beautiful facility. Honest, knowledgeable. Our highest recommendations to them. We are telling all our friends. We will be back!

Diesel Lover

30 de nov. de 2015

Performed services as discussed and on time. No surprises.

John Doe

23 de nov. de 2015

Incompetent mechanics, evasive/ambiguous service writers and a very arrogant, flippant dealership General Manager. I originally purchased my 13 Silverado from Lynch in Mukwanago, very first new vehicle for me. Two days later I am cleaning the wheels and notice that all the "fake" chrome is pealing on all off them. Gas was $4.50gl at the time and I live 30 miles away. $16 in fuel round trip plus my time so they could confirm the fault and then again to install them. Then I had Jeff one of the incompetent Service Advisers only want to give me 3 wheels after dropping 40g's. A couple of other issues they could not figure out and I lost faith. The other dealerships I took it to were able to figure out the problems that I was told they could not reproduce or that everything works as it should. I have a friend who buys vehicles there every few years and he will not even take his there for warranty or repairs. It is just that he has a long relationship with one of the salesman.Jump ahead to present and the THIRD SET OF WHEELS. I was told I would not get anymore rims. After this set of rims I developed a vibration, at times very aggressive. I took it to Griffin and again Lynch was proven wrong. The vibration was coming from the wheels. This I had previously told Lynch and that it started after this set of wheels were installed. I had them re-balance them and on another visit had them rotate to try and eliminate variables. I travel 30 miles one way for this fun.While the mechanic from Griffin was driving my truck the outer "cap" came off the wheel. It is an aluminum wheel with foam shrunk to it with the fake chrome outer covering somehow attached to that. If I could post a pic on here you would see that these wheels could not possibly ever be balanced with the chunks of missing Styrofoam. There is about 10 pounds of lead on each wheel.Jeff accused the mechanic from the other dealer of prying it of thinking it was a "hub cap". I told him that others were loose, as in not attached completely and that this is a safety issue. Driving this and having this come off other wheels and end up in the head of a motorcyclist or a car is a safety issue and to tow it in and get me 4 more rims. I had enough of dancing with him and he was getting upset because he could not BS me. He is a seasoned prevaricator and equivocator. I took this as it is safe to drive then.The next day I went to visit them again, they are like family to me, and had a talk with the GM and Jeffy. I wish I could play you the tape I recorded. I also taped Jeffy the day before. WATCH FOR A LINK TO YOUTUBE AND FACEBOOK. The GM asked if I was recording this and I said yes and he replied he did not want to be recorded and I asked him if he had a problem telling the truth while being recorded? There is only one reason why somebody has an issue being recorded and that is that they are devious and untrustworthy. The GM threatened me with jail for recording him and I had to inform him this was a "one party" state. I was told that any other wheels will be at my expense. REALLY?? So I asked him that even though it is still under warranty they will not honor that warranty? ESPECIALLY CONCERNING A PUBLIC SAFETY ISSUE. That I have to drive down the road with the truck vibrating constantly ALL I WANT IS TO DRIVE THIS TRUCK WITHOUT ARGUING ABOUT REPLACING WHEELS EVERY 6 MONTHS AND WASTING MY TIME AND MONEY!GOVERNMENT MOTORS knows there are issues with these wheels as there is a back-order on them.Don't bother posting some phony BS reply Lynch. Do you really think people really think you are sincere? Maybe you can give me a Free car-wash like you did to a different customer who posted an unflattering review to appease him. A flippin car wash people, YEA I WILL BE RIGHT THERE! ALL I WANT IS TO END THIS TANGO AND DRIVE VIBRATION FREE WITH NO WORRIES!!PEOPLE THAT HAVE PROBLEMS SPEND SOME TIME EVERYDAY AND CLICK ON THE LYNCH INTERNET ADDS. IT COST THEM ABOUT A $1 EACH CLICK TO GOOGLE. I DO IT EVERYDAY ABOUT 50 TIMES, REALLY!

CG

7 de nov. de 2015

In looking for a new "used" vehicle, while I wait for a few months for my new "new" vehicle - and after my past vehicle was destroyed in an accident...Lynch was one of many dealerships that I visited. Their staff was very professional and not at all pushy. While they had follow up, it was no aggressive and lies that I heard from a few others. Common used car lies such as "there was someone who wanted to put money down but I told then I had to give you the first chance" (those cars are still listed for sale). Everything about Lynch would make me consider to purchase a new vehicle (or used), if only they had the brands of vehicle I prefer. While I have yet to purchase a new "used" car (suing at fault's insurance for medical bills and my car)...if I can get a settlement on my past car and personal property destroyed...and the car I was looking at is there...no doubt, I know where I will be purchasing my temporary car.

craigstyz

20 de ago. de 2015

Bought a 2005 Mazda 6 from here. Leaked 3 quarts of trans fluid out, had to spend $800 more on junk rear calipers and rotors.

DWEK

10 de jul. de 2015

Quick service and great crew all around!!!!!!!!!!!!!!!!

Muriel

19 de may. de 2015

The personal treatment and attention at Lynch's Horter Chevrolet Is fantastic. No other dealerships in my past even come close.

Lawrence

16 de may. de 2015

I called Sue and she was able to work me in on short notice, does not get any better than that for an oil change , lube, filter, tire rotation. Great service person with the right attitude and you got to love that great smile.

Victoria Dior

28 de abr. de 2015

Absolutely amazing experience! It was a completely different car buying experience than I have ever had. The service was beyond five stars as well as the family/team attitude that they have. I walked in unexpectedly a few times and there was always someone there to help me find the right person and car.EVERYONE was friendly and helpful. Now that I've bought a vehicle from them and know just how great of people they are- I won't ever go anywhere else. I am so excited for their new location to open. But I don't know if I loved the experience or the car more! :) Hands down the best place around!

Sandy Shop Local

5 de mar. de 2015

I would highly recommend this dealership, salesman Peter Hoffman, and the others who helped with the paperwork. They all helped me get in a new car in one day with what I felt was a great deal. I am completely satisfied with my experience.

Whitefish Bay Casey

13 de feb. de 2015

Really pleased with my time here - Wayne, Jeb and Bill were all awesome and I feel like they went above and beyond to get me here, keep me here and sell me a car.

Tmsrtuf

14 de dic. de 2014

Great place to do business!! My whole family will be buying from this great team in mukwonago!

Someone

1 de dic. de 2014

Awesome experience! Will always go back to this place.

Paula

26 de sep. de 2014

Oil change started on time, staff was friendly and efficient

John

13 de sep. de 2014

You don,t find a dealer like this anymore. No pressure!! Will definitely look here first to buy my next car and I live almost 100 miles away. Worth the trip.

Gregory

13 de jun. de 2014

It was all handled very professionally and I was very thankful for the use of a loaner vehicle while my vehicle was being repaired.

Brenda L

7 de jun. de 2014

I feel all my concerns were addressed in a timely fashion. All my service and customer service needs met to the fullest extent of my expectations. My thanks and gratitude the Lynchs Horter Dealership.

Shayne in Mukwonago

23 de abr. de 2014

They were very kind and caring about my safety!!!!

Paula

23 de abr. de 2014

2 Cell phone numbers were given to call as we were at the hospital and work....said it would be done by 6:00pm. We heard nothing so went to pick up car at 6:30 pm and were told a message was left at the home phone that it wouldn't be done until 12:00PM the following day. Work done was great......apologized, offered to to give us a car to use, part was under warranty.....just somewhat of an inconvenience.

Dennis

22 de abr. de 2014

the only thing I could suggest is a car wash program for cars that have been in the service, something with a dollar amount customer gets a car wash. I know the dealership doesn't have facilities there but maybe a token type thing to take to a car wash. Other than that I like your dealership just fine and the service writer Alaric is very professional also. Keep up the good work guys.

Clint in Milw.

21 de abr. de 2014

Wayne was awesom and very friendly and was not pushy at all with the sale. Will recommend others to see Wayne at Lynch!

DianaO

19 de abr. de 2014

Wayne was extremely patient with us. He made every effort to get us the car we wanted at the price we could afford.

Meagan from Marshall

17 de abr. de 2014

We live over an hour and a half away. Mike was great! We will return!

Michele

15 de abr. de 2014

A great place to do business!!!!! They care for their customers!

Delafield John

10 de abr. de 2014

Everyone was friendly. Mike smells good :). Great place to do business

Palmyra Patricia

4 de abr. de 2014

Everyone works together to maket it happen. Wayne was especially nice!

Paul

2 de abr. de 2014

The service rep listened to the problem and noted the Hard to Start problem. They honored the warranty of the starter that was put on just a few months prior and replaced it and recommended a few other repairs but was not pushy. I can do breaks and I let them do the tie rod. Well done.

Mary & Cliff Weingart

29 de mar. de 2014

Wayne was very knowledable, friendly and courteous!! We love our New Sonic! Great service... We will be back!!!!!!

Marybeth

20 de mar. de 2014

Have enjoyed dealing with Horter/Lynch over many years. Service department "outstanding people" as well as management. Thank you Tom Horter, Jeff V. & service experts.

Tandi J Newman

15 de mar. de 2014

Had a very easy time and felt very confortable dealing with Wayne.

David Carlson

11 de mar. de 2014

Wayne was easy to deal with. He made us feel confortable and we had a great time shopping with him.

MAP0415

11 de mar. de 2014

Service department is a complete joke. Took my car in three times for the same repair and it still isn't repaired properly. The last visit was the last straw. The left my oil cap off causing oil to spray all over the engine compartment. The mechanic's greasy hand prints were all over the exterior and interior of my vehicle. Forced to spend my weekend cleaning the mess they caused. AVOID!!!!!

Jeffrey

11 de mar. de 2014

John does an awesome job as a service manager. He is easy to talk you, does a great job of explaining the problem and focuses on customer support !!!

Donna

11 de mar. de 2014

In the past, I've had some extremely negative experiences with the Horter dealership in both the service and parts areas. I took the car in for warranty engine work (the chrome coating on the pins for the balance chain), and as a result of the excellent customer service I got from that visit a few months ago, I decided to give the dealership another chance. After a bobble in scheduling for this oil change, the service department exceeded my expectations. The vehicle was done exactly per instructions, and more importantly, the service personnel were easy to talk to and pleasant. I'll be back.

Jo

6 de mar. de 2014

You've been very helpful trying to find the reason for a slow leak in one of my tires. You also filled it with air in the freezing winter for me. Thanks.

John

4 de mar. de 2014

Lynchs Horter Chevy went out of their way to find the exact Tahoe I have been looking for. It was 400 miles away but they drove to get it. The sales manager was exceptional and the salesman was new and learning but did a very good job. This is my 5th Tahoe/Suburban and I will buy another if I live long enough to wear this one out. I'm only 75 years old!!

Richard

4 de mar. de 2014

We have been customers of the Woodson brothers for many years. Our family will be hard pressed to take our business anywhere else in the near future. You have a couple of people that are extremely professional, customer oriented and easy to do business with. I will continue to push business in their direction and to Lynch in the future.

Charles R.

3 de mar. de 2014

Great experience, with a super salesman Wayne Pipke.

Jim

1 de mar. de 2014

Very thorough, appointment was on time and very interested in coming to the cause of the problem. Vehicle was fixed the FIRST time correctly. All parties were very courteous and I felt they truly cared that my experience would be satisfying and I could count on them to take care of any problems I had.

Timothy

20 de feb. de 2014

It was Great. The add on items during the finance and signing...it would have been helpful to know in advance what was available and for how much.

Steven

5 de feb. de 2014

I purchased my first pick-up truck, and was expertly guided through the process. The staff was professional from the initial visit, decision on a new or used vehicle and through delivery of the new vehicle. I will recommend Lynch Horter to those who are in the market for a new or used vehicle.

Mary

31 de ene. de 2014

Lynch's Chevrolet worked very hard for me even though my credit was not up to par and worked closely with me to find a vehicle and payment that fit into my budget....extremely thankful and happy with salesman and financial gentleman...I will absolutely go back to them again and again for my further purchases,they made my purchasing a new car at a difficult time much easier....thank you to all!

Marci

29 de ene. de 2014

The people are always very pleasant there. I was a bit disappointed with my recent service though. When my car was finished they let me know. I expected it to be sitting in the work area waiting for me. It was not there. I looked outside and it was also not there. I asked someone where it was and he was also surprised it was not outside the door. He came with me to look around and we finally found it after I hit the unlock button so the lights flashed. It was around the back side the building in the pitch dark backed into a snowbank smooshed between two other cars. In addition it was snowing, and about 2 degrees. You'd think in that weather they would have made it more convenient to find my car. The person who helped me find it thought it was a little odd as well and apologized. Just thought I'd mention it from a customer service standpoint.

Mike N.

16 de ene. de 2014

Mark Hesslink and Company, I just wanted to say "Thank You" for making my vehicle purchase enjoyable. Even though I bought a high mileage older vehicle, you all treated me like it was brand new! Sincerely, Mike Nigbor Kettle Moraine Trees LLC Transplanting Service

Jo

31 de dic. de 2013

Had front wheels looked at for damage from ice and snow. Steering was vibrating at over 50 mph. When the ice and snow melted off, this stopped. They looked for damage but saw none. I then had my tired rotated as they needed it.

Stephen

23 de dic. de 2013

I love the service department at Lynch's Horter, but it just so happened there was one minor issue. I presented a $10 off coupon for my service, which I received in a mailing shortly after I purchased the car at Lynch's Horter, which was very recent. But when I paid for the service, they had only taken off $3, mistaking my coupon for another common $3 off coupon. When I called it to the cashier's attention, she tried to ask the guy at the desk in the service department for confirmation but he was on the phone. I couldn't wait at that particular moment and didn't feel like the extra $7 I was spending was worth the trouble. And since the cashier didn't seem to want to take my word for it, I just paid and left. But in hindsight I wish I would have waited to have the service guy bring the coupon to the cashier, because $7 is $7. It was just a careless mistake that the service department made in their haste to process my paperwork. It's not usual for them. I still would highly recommend them. I'm hoping they caught it afterward and will credit me on my next service.

Patti Cruz

18 de dic. de 2013

Thanks to Mark H. (my salesperson) for his help and service in purchasing my malibu. It was fun working with him. -- hope I didn't pick on you too hard! :) The pie you get (when you test drive) was great too! And I love my new Chevy!!! Thanks again, Patti Cruz

Paul G

7 de oct. de 2013

They found the truck I was looking for and had the deal done in less than a week. Peter was the salesmen and he did an outstanding job at dealing with our requests for information on the status of the deal.

Ron W

11 de sep. de 2013

Perfect delivery. We have done business with this dealership for over 27 years & will continue to do so.

Captivaudience

27 de ago. de 2013

I came in totally unprepared! I wasn't expecting to buy a car. Wasn't expecting Mike to hit my payment. I needed to be a MAX of $375/mo on a $25k car with negative equity in my trade. I'm driving my new to me 2012 CUV. Thanks Mike!

John & Frances Jacques

5 de jun. de 2013

My husband I couldn't be happier with our new car. Peter was very helpful and courteous in making it very easy to purchase our vehicle over the phone. We had already purchased our vehicle (Chevy Spark 2LT - Jalapeno) with our local dealership but since they weren't able to find our car as promised, I searched the internet and found my car at Lynch Horter and Peter was so happy to sell the one that was on your lot. Of course Len Dudas in Wisconsin Rapids wasn't happy, but I didn't want to wait for them to get one from Illinois, I wanted our car now. With Peter, he got all of our information on the phone, I gave a down payment with our credit card and I was notified the next day that everything was approved and we drove the 3 hour ride to the dealership 2 days later to pick up our car. We even got a lower interest as well. I guess it paid for me to do my reseach and find our vehicle on our own instead of waiting for it to be delivered to our town. The only thing I have to worry about now is Len Dudas suing us for their 5% of the price of the car for not going with them as we signed a contract with no down payment. They said they would see us in small claims court. However they didn't have our car and couldn't get one even though I knew that there were 3 in Wisconsin and I could have any one of them. All I can say is that we are happy with our purchase and we are glad that Lynch Horter treated us with respect and Peter couldn't have done a better job. Wish us luck in not getting sued by Len Dudas. Frances & John Jacques

Brian

21 de abr. de 2013

Called to get my vehicle serviced and was pleased to have it fixed the same day. Jeff was very friendly and helpful. Have been a customer for years and will continue to do so!

MARY

12 de abr. de 2013

FRED WAS VERY KNOWLEDGEABLE AND A PLEASURE TO WORK WITH

Tina Strand

13 de mar. de 2013

Last summer I had the pleasant experience of purchasing a 2012 Camero from Lynch Horter Chevrolet. From my initial test drive, to my first oil change the salesmanship and service were "Over the Top" I would recommend their location to anyone looking to purchase or lease a new/used vehicle. For that matter, the service is exemplortory, therefore, even if you are not a Chevy fan, I have additionally had other vehicles serviced there regardless of the make and model. My thanks to the staff there! Tina Strand

Heavy

23 de feb. de 2013

Very happy. My sales rep took my used car purchase back three days after purchase to fix a problem they didn't have to fix, no charge, with an as-is buy. Pick up and rental car included. Class acts.

Tracy Adams

22 de feb. de 2013

Car shopping is never fun. But when I went to Lynch Horter they made it fun. Everyone in that dealership is very friendly and kind. (Yes, I am taking about car salesmen!) I went from driving an old pick up to buying a brand new car. Bill Johns made sure I knew how to work all the new bells and whistles before I left. He set up my Onstar account and made sure I knew how to use it. He showed me how the remote start works, and went over any important things that is needed to be known with having a new car;. Bill also put in extra effort when my car had to go into the shop. He personally came and delivered a car for me to use while he took my car to the shop. Talk about customer service! Would I go back to this dealership when a new car is in order for me. YES YES YES!

Caitelin

26 de nov. de 2012

I have brought my car in to the now called (Lynch/horter Chevy) more times then I should have for pretty much the same problem. For this problem & had to pay an outrages amount of money & being told that now it this & not that every time, when it is around & in the same place that I was told was fixed not once not twice no three times not only four times but now five times. Because they say it is not the same problem as it was all the other times I am made to pay the tow & service fee to see what the problem is now. The service on getting back to me with a call letting me know what was wrong with my car never happened I had to call them pretty much every time, very slow service. I would not recommend this service shop to even my worst enemy! For anyone going to this shop I wish u luck & hope u have endless amounts of funds in your wallets & or bank accounts.

HappyCustomer

24 de sep. de 2012

I recently bought a car from Horter and had a wonderful experience with the staff. They made it super easy to deal with the hassles of trading in a car and buying a new one. They, also were very patient and helpful when it came to programing my OnStar. They made sure I understood everything about my car before I drove off the lot. I would highly recommend this dealership to anyone who is looking to trade in or buy a car/truck. Thank You Horter :)