Mary Vernon

18 de ago. de 2016

When I handed my keys to the young lady she handled everything. It took very little time to have my oil changed and my steering fluid flushed.

Johnny Hamby

18 de ago. de 2016

Service was great, actually did the requested repairs in the amount of time they advised.

Charles Sakaris

18 de ago. de 2016

Great service as usual. Wouldn't bring my F-150 anywhere else.

Joe M.

17 de ago. de 2016

Submitted an inquiry via Cars.com, I received the generic response fromy the dealer. Never heard back from them after that. I called and was told someone would call me vakc with the requests information. That was two weeks ago, still haven't heard anything back from the dealership.....

Michelle Lewis

17 de ago. de 2016

We had to get our headlight replaced on our 2014 Ford Edge because it was struck by debris on the freeway. The service was good and the staff was very helpful.

David Waldman

14 de ago. de 2016

Traded my F150 in on a F250 King Ranch. Very pleased with the sales staff and vehicle. The provided a loaner vehicle while while they were installing the bed liner.

Jesus Elizondo

14 de ago. de 2016

Very good service,cleaned area,employees are nice

Dejuan Rosemond

12 de ago. de 2016

I've always brought my vehicle to this dealership for all my maintenance and all staff personnel has been great to me and my car so I say - THANK YOU !

Angela Phillips

12 de ago. de 2016

My experience was great as always. My only complaint is I was told it would take about half a day and it still wasn't ready by the time I left work. It wasn't long after that, though. I still got it back the same day, so I'm still happy!

Buddy

12 de ago. de 2016

When I went to pick up my vehicle I had to wait about 5 minutes in line because the customer in front of me was arguing about something which I did not care to listen too. Finally the lady at the other desk asked if she could help me. Other than that the service was perfect and the lady that finally waited on me was very nice and apologized for the wait. I talked to the gentleman that worked on my car and he was very nice and answered all my questions. I was pleased with the work and it was very nicely done. Paid for the work and was out of there in about 30 minutes. When I was leaving the customer was still there arguing.

Kenneth Potthoff

12 de ago. de 2016

Great service timely service friendly and experienced customer service people

Jimmy Bunch

11 de ago. de 2016

We found the dealership excellent for our purchase. We found the transit connect we wanted online and went to find salesman there very helpful and took care of all our needs.

Robin Smith

10 de ago. de 2016

2016 Ford ExplorerThe service was very good. Staff could have been more knowledgeable about vehicles on the lot.

Raymond Garza

10 de ago. de 2016

Had a pleasant experience it is always a great experience

Scott

10 de ago. de 2016

Great service on my 2001 F-150 with 201k miles. Prompt and courteous service personnel.

Jesse Lozano

9 de ago. de 2016

The service was excellent. Dan was great, he was extremely courteous and helpful. Very engaged in making sure that the vehicle was completed quickly. As always very satisfied with the service I received and look forward to our next visit. Thank you.

Ashli

9 de ago. de 2016

I took my 2015 Taurus in for regular maintenance. The staff was professional and friendly and the work was performed within an hour. When I was ready to check out, the staff reminded me of the benefits of the maintenance plan that I had purchased, which was very helpful because I hadn't realized what all services (and corresponding timelines) were included in my plan.

Arthur Byrd

9 de ago. de 2016

My 2016 ford F 150 was in for radio concerns. The staff was very helpfull and courtious. The repair was made in a timly period.

Ron Owings

9 de ago. de 2016

Your personnel was professional, polite and helpful.

Thurman Pickering

9 de ago. de 2016

The girl in service was extremely nice & helpful, I think her name was Lisa(blonde) excellent customer service.

Brent Barclay

9 de ago. de 2016

Wonderful Staff. Very Friendly. Didn't fill my wiper reservoir though

David East

9 de ago. de 2016

brought my 2014 F150 in for oil change and I mentioned I felt a vibration when braking. They checked and re surfaced my front rotors under warranty. The oil change reasonable also.

Sheridan Lewis

9 de ago. de 2016

I will bring my car back for when it need to be service,service was great. The staff was very helpful.

Lois Ripka

9 de ago. de 2016

THE QUICK LANE STAFF WAS VERY HELPFUL AND FRIENDLY.THEY WERE VERY BUSY BUT GOT ME DONE IN A TIMELY MATTER. THEY EVEN VACUUMED MY FRONT FLOOR MATS,WHICH WAS A NICE SURPRISE.

Donna Lozano

8 de ago. de 2016

The sales and finance team were top notch at Mac Haik Ford. The no-haggle pricing and Ford incentives made the process to purchase our 2016 Kink Ranch Expedition simple and smooth. We were given top dollar for our trade in. We will return to buy a truck in the very near future. Thank you Tony, Sherry, and Eddie!

Ricardo Rubio

8 de ago. de 2016

great people quick serviceclean restrooms great waitng room

David Seale

5 de ago. de 2016

Very good experiences with all my dealings since purchase of my truck 3 years ago.

Scott Smith

3 de ago. de 2016

I traded in my ford focus st for a 2016 F-150 and the experience was the best I've had the entire team went out of their way to get me the best deal possible. I can't wait to buy from Mac Haik Ford again.

Josh Jones

30 de jul. de 2016

The service we received was excellent. The service rep we dealt with, Brett, was extremely helpful and really went out of his way to make sure we were taken care of.

Andres Herrera

30 de jul. de 2016

Repairs were made in a timely manner. Resolved the problem.

Carl Williams

29 de jul. de 2016

Great experience at Mac Haik Ford Pasadena. Sales person was great and took care of me through the whole process.

Christian Miyamoto

29 de jul. de 2016

Purchased a 2016 Ford Fusion. Excellent customer service, very friendly and informed staff, my best car buying experience. Will definitely highly recommend.

Sharon Hovendick

29 de jul. de 2016

Ron took my phone call when I needed the side mirror replaced on my Ford Focus. He explained that he did not have it in stock, but would order it for delivery the next day. I took my car in that evening and he called in the afternoon of the following day to let me know that the work was done and my car was ready for pick-up. When I arrived that evening to pick it up, all of the paperwork was completed and all I had to do was sign on the dotted line and pay. It was easy and everyone was nice to work with. I would highly recommend both the sales and service department for your Pasadena dealership.

Robert Kling

27 de jul. de 2016

Brought brand new 2016 f-250 to mac haik body shop after reading some reviews. I'll start with Daren the manager is a great guy who really cares about the quality of work that leaves their shop. Unfortunately my new truck got missed on the QC end of the repairs I brought it in for a new bumper hood and grill and some paint scratches on drivers side doors from the glass of the other vehicle and left their shop with the worst paint job and clear coat EVERYWHERE!!!! Seats Windows wheels tires clear and top of clear on the existing factory paint... I though would be pretty easy clean repair but left body shop with more damage than when I brought it to them such a disappointment after calling every other day for 3 weeks jus to make sure everything was going good when I should have drove to the shop and looked to see what was really going on. I'm not gonna mention other damages that where causes beyond their control but the job was awful all the way around. The only good from this is they do have a manager that will stand behind and fix any concerns the only problem is he's not the one doing the work. I'm not into to giving bad reviews but I go off of reviews I read and hope this help you make an informed decision. Good luck.

Julie Williams

25 de jul. de 2016

Waiting for over 2 hours for a tow-truck to transport my Ford to Mac Haik was disappointing, especially since I used my Ford membership road-side assistance account. It was extremely hot, and my daughter and I were waiting - as instructed - by the vehicle until the driver showed up. Temperatures were in the upper 90's if not 100 degrees, and the humidity was so intense, I had to send my daughter inside the building to cool off before she passed out. The driver was friendly and helpful, but we were already exhausted. The service at the dealership was good - considerate, friendly, and helpful. They provided me a rental vehicle and began working on my truck, finding that the major culprit was covered under my extended warrantee, and they recommended I have the cooling system flushed. I authorized the additional service and requested that they check the brakes for me, too. When I was called the next day to come pick up my truck, I drove up to Pasadena to get it, but they had forgotten to check the brakes. I had spent as much time that afternoon as I could on the truck, so I had to take it back another day to have the brakes checked. This took an additional trip to Pasadena, and much more time out of my schedule.

Plainview Management Co

25 de jul. de 2016

Brat Callier was very helpful, friendly and professional. I definitely recommend Mac Haik Pasadena. They earned my business and trust and I think we established a long term business relationship.

Christopher Montan

25 de jul. de 2016

Always great service expensive but have never had a problem with my vehicle. Lisa is very nice and provides great customer service

Waylon Cole

23 de jul. de 2016

While working on a job, I had a problem with my ford F150. The service department sent a tow truck, and took my truck in on a Saturday morning. I received great service at this ford dealership.

Gissela Garza

22 de jul. de 2016

My experience was very good. Edi Chepurnoy was very helpful and determined to get the F150 I wanted. I told him specifically what truck I wanted. 2016 F150 Race Red XLT. This truck was not available in any of the Mac Haik dealerships. Edi was able to get it from another dealership. I will definitely recommend Edi to my friends and family.

Yesenia Ramirez

22 de jul. de 2016

We purchased a 2016 Explorer Platinum. The service was good. Louis Estrada helped us out, but we were in the lobby for a while before someone actually acknowledged us. We made a deal fairly quickly, considering we had a trade-in. However, the buying process (paperwork, etc.) did take a while. But I guess that would be true anywhere.

Christina Tschappat

21 de jul. de 2016

I did have to wait abou 10 minute picking up & dropping off but the service people were very helpful

Judi Luna

21 de jul. de 2016

I have always enjoyed the Quick Lane service. So much, in fact, that my husband brings his Ford truck to you location for the courteous, friendly service on both of our Ford truck. Thanks for keeping things the same.

Jennifer Michna

18 de jul. de 2016

Dan was very helpful, and kept me up to date on the repair to my Expedition. I will definately come back for repairs!

Dickey Hollier

18 de jul. de 2016

good job with great customer service follow upI would use them again. Worked well with insurance company.tks JD Hollier

Maria Rodriquez

17 de jul. de 2016

Had to take my care for service. Had a great experience! Brett Schisser went above and beyond to make sure all was done right and in a timely manner.

Edward Rose

17 de jul. de 2016

we purchased a new 2015 Ford Focus. Jerry Ben was the salesman and he was most helpful and knowledgeable. He was patient and answered all our questions. We were very happy with the service received.

James Talley

16 de jul. de 2016

I was treated very well and was happy with my service. I was very skeptical about the new owners but my concerns were premature. I will continue to buy and repair all my Ford vehicles at Mac Haik. jwtalley

Michael Mrozovich

15 de jul. de 2016

The staff was helpful and very fast. My Lincoln MKZ was making a funny noise, and they did an inspection and gave me an estimate for the repairs.

Tammy Smith

15 de jul. de 2016

The service and customer service was awesome. They kept me well informed.

Patricia Cox

13 de jul. de 2016

Excellent service staff. Very friendly and efficient .

Stephan Revak

12 de jul. de 2016

I enjoyed everything but the interest rate I was charged.

Stephen Petersen

12 de jul. de 2016

Had an oil change and service check-up. They did a good job and took good care of me and my 2014 f-150 in a timely manner.

Elizabeth Guzman

12 de jul. de 2016

Our sales person, Roy, and the finance guy, Eddie, were awesome! They worked hard to find us a vehicle in our price range that would also fit our family needs. I am so grateful for these two gentlemen and will refer as many people as possible to this location to buy a car.

Steve Cruse

12 de jul. de 2016

The service receptionist was very pleasant and described everything the technicians found. That very reassuring since I was going on a 3000 mile trip

Diane Thompson

11 de jul. de 2016

Previously purchased my vehicle (2012 Ford Escape) through AC Collins. The vehicle was due for the annual state inspection. Staff greeted me when I entered all were friendly and courteous. Vehicle ready when promised.

Wendell Russell

11 de jul. de 2016

Went in to get vehicle serviced and tires rotated. Job was completed quickly. Thanks

Deborah Compton

11 de jul. de 2016

I called and spoke to Pat regarding the engine light that came on and stayed on. The wrench light also came on, but went away. I wanted to know if this was urgent or could wait. Pat told me any risks of waiting and explained what the possibilities were. I decided to take the car in for a check immediately. I am glad I did because the throttle body needed to be replaced. This probably would have caused a stall and I would have been waiting for AAA in 96 degree heat. The repair was made in a fast 4 hour period. I really appreciate the quick and professional service by all.

Travis Daggett

11 de jul. de 2016

This was a very pleasant and efficient car buying experience.

Linda Moseley

11 de jul. de 2016

Thank you Ford for the letter -updating sofware - The dealership was super, and great. Dan was veryhelpful. Thanks

Patrick Abuah

10 de jul. de 2016

Nice car and drive well. An overwhelming experience

Michelle Burnett

9 de jul. de 2016

It would be more convenient if you had earlier or later hours so I didn't have to have to depend on someone else to drop off or pick up my vehicle

Bob Zapf

8 de jul. de 2016

Great service. Prompt and courteous. Will return.......................................................................................................................................

Stephanie Mitchell

8 de jul. de 2016

2015 Ford Mustang Oil changeAwesome staff very friendly and quick service

Matthew Freeman

6 de jul. de 2016

Service was really quick only had to wait a hour to have my new mustang serviced. Staff was very nice and fun to talk with while waiting

Kathleen Hollomon

4 de jul. de 2016

My husband had a stroke while my car was in shop and your team took great care of me. Tammy in rent car, Lisa is service treated me like family!

Mackenzie Moon

4 de jul. de 2016

Mac Haik quicklane and service departments always provides outstanding service. I will continue to keep business.

Matthew Pettit

4 de jul. de 2016

Great staff! Oscar in finance was personable and great at explaining plans

Timothy Moon

4 de jul. de 2016

The staff was very helpful. Oscar Villereal was excellent at explaining leases to me since I had never done one.

Brian Rogers

4 de jul. de 2016

The service was wonderful and my service technician was very knowledgable.

Brian Teel

1 de jul. de 2016

Vehicle repair took longer than estimated. Issue was a manufactures defect well documented on the Internet. Had to rent a car during process. Vehicle was completed 2 days past what was initially estimated.

Rebecca Dalton

1 de jul. de 2016

Took in my 2014 Mustang for an oil change. The young lady that worked the front desk was very friendly and well informed. Thank you!

Javier Gonzalez

1 de jul. de 2016

It's a real pleasure dealing with Mackenzie Moon in the Quick Lane Service Dept. She went out of her way to make sure I was happy and out of there quick with no problems. In the past I had a real problem with the ex employee that they had there. I am a loyal customer to Ford and I love my truck this is why I go there. At any rate thanks for your hard and honest work Mackenzie Javier Gonzalez

Julia Benedict

1 de jul. de 2016

The staff was very helpful and the service was great.

James Perrin

30 de jun. de 2016

Dropping off our Explorer was quick, easy, convenient, and efficient! All maintenance was completed in just over an hour. Staff was friendly and helpful with a few questions we had about State of TX inspection / vehicle registration process.

Kendall Black

30 de jun. de 2016

The Ladies at the quick lane counter are very courteous and knowledgeable. They got me out and on my way in a timely manor.

Debra Krupa

30 de jun. de 2016

Service on my daughters car. Excellent job. Tod in used sales was also helpful.

Sandra Mendoza

30 de jun. de 2016

Great experience sales guy was very friendly awesome customer service.

Casie Touchstone

28 de jun. de 2016

I had a wonderful experience at Mac Haik. The people there are very friendly and professional. Bought several vehicles from them and cant wait to come in again.

James Campbell

28 de jun. de 2016

Darren was excellent. He was professional and great communicating with me during the process.

Charles Fife

28 de jun. de 2016

Quick lane oil change and tire rotation. Good service

John Damacus

27 de jun. de 2016

no comments the people are nice and they do their job .

Jacinto Contreras

27 de jun. de 2016

Tony Martinez is a very good seller. always he helped me when I bought my mustang.

Mary Godin

27 de jun. de 2016

I had taken my vehicle in because my door would not unlock every time I would use the remote. I would have to use the key to unlock my door. And of course when I took it in the electrician did not have the same problem. So they kept my vehicle for a few days to try and find the problem. Luckily they did find the problem and fixed it. Thankfully the electrician had patient with my vehicle and made me a happy person. Thank you for going the extra mile.

Lois Ripka

27 de jun. de 2016

THE SERVICE DEPT. WAS VERY FRIENDLY AND HELPFUL. MY SERVICE ADVISOR ,ROBERT MOULDER,EVEN GAVE ME A FOLLOW-UP CALL TO CHECK ON ME AND MY TRUCK.I AM VERY SATISFIED WITH THIS SERVICE DEPT, EVEN THE OTHER ADVISORS WERE HELPFUL WHEN ROBERT WAS NOT AVAILABLE.

Tom Crow

27 de jun. de 2016

Excellent, courteous service from you quick lane lady. She remembered me from before and I hadn't been in since last February.I really appreciate the fast service with your quick lane.Thanks......Tom Crow

Lisa Harrington

24 de jun. de 2016

I needed a new rim I ordered Friday, part was received on Monday, took Edge in on TUesday when dealer opened, was out by 8:00. Very fast service in the Quick Lane. Lisa was very helpful, even gave me a tip for next time I needed service with my tires.

Jody Smith

23 de jun. de 2016

i was extremely pleased with the service i received. Lisa Cook was the person behind the counter, and she was terrific. she kept me informed of progress on my car, and was very courteous and friendly.

Ryan Martinez

23 de jun. de 2016

2016 F-150 XLT FX4We first went to the dealership on June 11 and meet Hunter Hatton. He was extremely knowledgeable of the inventory and its features. One of the nicest and most helpful salesperson I've encountered in recent years. The loved the fact that he followed up after the sale that I was completely satisfied with my purchase. I will definitely buy from him again!!

B

22 de jun. de 2016

very quick service. had oil change and state inspection. everything done in time.

Deborah Wrigley

22 de jun. de 2016

Came in for inspection- in May I brought my Escape in after a problem with the battery. In each case, service was fast and properly done. . Robert Mouldering is fantastic. As a result- Mac haik is now where I'll b getting my car serviced, rather than the dealership where I purchased it!

James Pierce

22 de jun. de 2016

The girls in the quick lane did an awesome job !!!!

D R Holden

21 de jun. de 2016

Dealership is not trustworthy. Purchased a new 16 explorer only because my credit union did not allow the dealership to screw me on pricing. The salesman Edi told me that the Internet price was the bottom line. Ended up paying $2000.00 less.Also told Edi that my credit union was doing the financing and not to run my credit. Not only did they run my credit they did it 3 times. This is a dealership that I not do business with again. With all the Ford dealerships in the area I will find one that listen.

Joseph Bailey

17 de jun. de 2016

Great job. on this selling experience. Finance, service.& all employees

Anita Burnside

17 de jun. de 2016

longtime customer. bought 2 vehicles here. I think you should offer free car rental instead of customer having to rent a car while car is in for maintenance/work. This will be a deciding factor in my next purchase

Matthew Chamberlain

17 de jun. de 2016

Great experience. The whole staff was very friendly and helpful. There we no cheesy high pressure sales tactics. I will recommend Mac Haik to anyone looking for a new vehicle.

Jesse Lozano

16 de jun. de 2016

As always great experience. Friendly staff, 5 star service.

Bernice Carrico

16 de jun. de 2016

I brought my Escape in when a problem suddenly occurred. I was greeted in afriendly manner at the Quick Lane and then in Service. They were helpful andcourteous and the repair was done on a timely basis.

Rodney Shilling

16 de jun. de 2016

I showed up Monday to get my truck serviced and was told it was going to be a hour and a half wait. I did not have time to wait so I left. I returned to get it done yesterday and was told it was going to be a hour and 20 minutes. It did take that long but I was happy I was told up front.

Debra Irwin

15 de jun. de 2016

I took my escape in because of a recall, the service rep. was very nice and explained every thing very well. My only complaint is that you no longer have service to take someone back home if you need to keep there vehicle all day. I had to rent a car at your rental kiosk to go back home.

Elric Mchenry

14 de jun. de 2016

Friendly, competent, and helpful customer service reps.

Arthur Byrd

14 de jun. de 2016

My family has bought 5 cars from this dealership in the last year.My wife and I have bought 5 cars senice 2009. We are satisfied.

G. Humphries

13 de jun. de 2016

I am very pleased with the services I've been getting.Your customer service is awesome.

David Blackmon

10 de jun. de 2016

About two weeks earlier I had my truck in for service. On the way back from Plano the under tray came loose and began dragging on the road. It was difficult to remove but once out I took it back to the dealer and they were able to re-install it and didn't charge me.

Adriana Lowry

8 de jun. de 2016

Tony was a great sales man and our experience was an original.

Notsopleased

12 de abr. de 2016

Truck was supposed toh be ave been certified w a multipoint inspection! I have to take the vehicle in to have it fixed already.

Paul Johnson

11 de abr. de 2016

Excellent service and pricing. Wanted to lower my current payment to save a little money, visited numerous dealers throughout Houston and San Antonio and Mac Haik Pasadena was the only one able to help me achieve my goals. They were courteous and helped me in my situation and made the experience so easy. I highly recommend Mac Haik Pasadena Ford and I will not only purchase here again but will recommend them to others.

Matt in the loop

28 de feb. de 2016

They left their price off for a car I was interested in. I sent them a question about that and a few other items. They were quick to respond and very friendly. I didn't end up buying because I decided to go with another style of car.

Salesscitt

7 de sep. de 2015

I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins.

Fedup

31 de ago. de 2015

I had my truck towed in on Saturday I was told they would check it out on Monday or Tuesday. I called three times on Tuesday got no answers called five times on Wednesday before I got an answer out of Robert. He said it would be $3100 plus tax. When i got it back he said it $3100. They probably took some off because they broke some plastic under my hood, left one battery disconnected, spilled oil all over the motor, left two hose clamps loose, left greasy hand prints all over my truck and give you phony checklist of what they did. They don't call back, they didn't say anything when I picked up my truck, Robert never left his chair. What a service manager! I will never take a vehicle to these yahoos again.

sylvia803

17 de ago. de 2015

Good luck filing a complaint all they do is take your number and no one ever calls you back. It has been exhausting dealing with this dealership and I wonder if Ford corporation bothers to follow up on the service they provide to the unsuspecting customer. Consumer BEWARE!!!

over_it

17 de ago. de 2015

I have been quietly dealing with 3 months of sudden delays and newly discovered problems with my vehicle, but I have absolutely had enough. My car was supposed to be ready on the first week of June. I called, and they said they were waiting for carpets to come in and it would be ready on the 15th of June. I called that day and the said I needed a new module for my breaks and it would be ready in July. July came and my "transmission was full of water." My State Farm Agent in El Paso has had difficulties corresponding with the Houston agents, who in turn, have had a difficult time hearing from the individuals at this dealership. I am very cognizant of the fact that that the employees of AC Collins don't care about me or all the delays/inconveniences this has caused me. I would strongly encourage you to avoid this dealership at all costs.

Joe Customer

2 de feb. de 2015

I have bought 9 new Ford trucks in the last 22 years, so I am a Ford man.I bought my last truck a 2013 Ford F-150 Limited $50,000.00 truck from AC Collins Ford in Pasadena, TX. I also bought all the maintenance service plan which I thought wasnt a bad deal for the price, until I started to use it I have taken it in for service at AC Collins Ford 3 times since and it has always been an extensive wait time for typical service oil and filter change should be 30 minutes or so, Not here I have waited anywhere from 1-2 hours every time I have took it in to AC Collins. I have taken it to Gullo Ford in Conroe, TX 1 other time and the wait wasnt near as long and great customer service.So to get to the point AC Collins sends you service rating review every time you get your service done, I didnt seek out to complain in a service request, they asked for it, so if you ask I assume you want the truth so you can correct or attempt to correct the problems, that is not the case at AC Collins.I completed the service rating reviews as requested, I stated that the normal oil and filter service takes too long 1 hours on average and that if I would have known this I would not have purchased the maintenance service plan and that the lady and gentleman at the service desk were very nice and professional.I get a phone call a couple of days later from a person that says he is the General Manager of AC Collins Ford and his name is Steve Peacock and he stated very rudely immediately that obviously they cant please me at AC Collins Ford and I am not welcome back and need to take my business elsewhere, I was dumbfounded by that statement and asked him is this really how he treats his customers and not try to resolve the issue just treat them as if they dont matter he then stated yes and slammed the phone down. I have never been treated and disrespected so bad by any business.Steve Peacock with AC Collins Ford I would not return there for any reason and will also be telling all my friends and family to avoid this dealership and your bad business practices. I told my fiance a few weeks ago (before this incident) to look at the new MKC Black Label (she has always drove Audi) she since ordered one from a different dealership which will be in in a few weeks. I told my fiance about this and she wanted to cancel her Lincoln MKC order and I explained this is just AC Collins Ford it has nothing to do with Ford itself.

ford driver

21 de ago. de 2014

My sales rep. Jody Dale was very knowledgeable, professional and great to deal with...I hate the car buying process but he made it fun....highly recommend him and the dealership.

bonewitzr

23 de dic. de 2013

I went into the AC Collins Ford dealership by my home because it is very near to my house. I actually bought my truck from anther dealership and had a VERY pleasant experience there. The Ford emblem came off the back of the tailgate after I went through a local carwash. The reverse camera is housed under this emblem. I'm thinking this is no big deal so instead of driving all the way to the dealership I bought the truck from, I went to AC Collins. I showed the serviceman what happened (my truck is two weeks old today) and he said it wasn't covered because it was "outside circumstances" that caused it to break. Never mind it is two weeks old OR that this piece should not be so shotty it came off after one car wash. I realize it seems to be a cheap part but the truck itself wasn't, I bought the best warranty I could and the emblem hangs down and interferes with the view on the camera. So after offering NO help, like maybe going to get a manager, looking up the parts, looking about the warranty I bought-the man actually told me, "My service manager wouldn't even look at this", I left. I then called the dealership I bought the truck from and they said it is totally covered and I am taking it there tomorrow. This is my second bad experience with AC COllins and I will never go there again. They are not interested in customer service at all. I am flabbergasted that the other Ford dealership told me the part is covered yet it wasn't at AC Collins. How could two certified Ford dealerships be so different? So sad they could care less about the people that walk through their doors. I will never recommend that place to anyone else either.

cheryllittrell

9 de ene. de 2013

I had a wonderful experience purchasing from this dealership. I would highly recommend them to all my family and friends. My sales consultants, Roy and Ray were great!

trpplp

13 de nov. de 2012

The car I bought brand new from AC Collins Ford has now been back to them over 5 times for various problems. Most problems have been in their shop at least 3 times and still have not been fixed. Every time I get my car back the warning lights or issues occur that day or within a week. Plus I always seem to get it back having more problems than when it went in. I have been completely stranded by my car and no one returned my calls to figure out what we need to do to get this fixed so I don't have issues with a brand new car. They have lied saying they called me but couldn't get me, when I have had no missed calls or voice mails from them. Fix Or Repair Daily has been my nightmare as well as Found On the Road Dead. I had a problem with my hatch trying to close on it's own while I was getting my things out of the back, nowhere near the keys or the button to close it. I called Robert, service advisor, and he didn't return my call. When I called because my hatch completely opened itself while I was working exposing all the things in my car Dave Evans, service manager proceeded to give me a lecture about not leaving things in my car. Instead of saying they'd fix it he just lectures me and then proceeds to say "Well I've never heard of that happening". I believe they invented door locks so that people could lock their cars.

TBowman

25 de sep. de 2012

They did OK. I think internet sales are too pushy and called too much

Jenn-E

20 de sep. de 2012

I had the best experience of my life. It wasn't at all what I thought and I love the heck out of my new f150. A C Collins Rocks, Thank You Jennifer.

Thjeresa Harris

30 de mar. de 2012

The salesman was friendly & helpful and the used car was serviced before I got it. Ray even came to my home and delivered me to the Pasadena dealer for work on the car and kept in touch with me after the sale to see how things were going. I am very satisfied with my experience with A C Collins Ford.

ACCollinsbiggestfan

14 de feb. de 2012

I wanted to surprise my husband with a new truck for his birthday and I am still in shock that I was actually able to pull it off. My salesman (very new to the AC Collins Ford family) in my opinion, had a tough job to do being that this was a surprise for my husband and I wasn't able to just come in for one visit with the trade in vehicle to get everything done. After I explained to him (over the phone) what we had to trade and what my husband was looking for and that the deal would have to be done in pieces and completed in a short period of time, he never acted like he was nervous about pulling it off & to be honest, his confidence concerned me a little. To my surprise, the deal went off without any problems, no hassle's, no stress - I kept waiting for the bump in the road, but it never came to pass. The selling price for the new 2012 truck that we purchased was unbelievable, never in my life have I EVER had a dealership discount so much money off of the MSPR Sticker price on a vehicle that AC Collins did. I told my salesman (Armando) what the payoff was on the trade (negative equity), no down payment and where my payments needed to be and not a penny more which must include GAP Insurance because we don't purchase vehicles without it...and this young man, determined young man delivered the smoothest transaction that I have ever experienced. Not ONE phone call telling me there was a problem - of course he had help from the more seasoned team/family that he works with at AC Collins, from the sales manager's to the finance team that provided us with an amazingly sweet deal. This dealership has been around as far as I can remember, from when I was a little girl and they had a small dealership off of Shaver in Pasadena to the beautiful dealership they now have off Beltway 8 in Pasadena...you don't stay in business for as many years as they have been doing business if you aren't doing everything right...no one is perfect but I can personally attest to the fact (from a used car deal with them back in 1998) that when something did go wrong, the did not hesitate to make it MORE THAN right!!! They DO care, and they WANT YOUR business and it shows, no one else will ever get any of my business when it comes to a new or used vehicle purchase. I could go on and on (I already have) but there's nothing like experiencing for yourself just how much they DO want your business and just how great of an experience you can have if you give them the opportunity to earn your business. If you are seriously in the market for a new vehicle - give Armando De Los Santos a call at 281-604-FORD and be ready to be amazed, I am still amazed and forever grateful for my experience with Armando De Los Santos and the AC Collins team - my husband's 2012 Ford F-250 Super Duty Diesel 4X$ that he got for his birthday is EVERYTHING he wanted and MORE - I can't describe how happy he (we) are with it and I can't describe how GOOD IT FELT to be able to pull off a huge surprise for him for his birthday. He is the most deserving man I know and it's something that we will NEVER forget!! If you are seriously looking for a used vehicle, call Armando, I am sure that he will get you in touch with one of their used car salesmen that will treat you just as well as we were treated. I STAND AMAZED...LIFE IS GOOD!

Prince Ksk

4 de oct. de 2011

My visit to A.C Collins has shown me that i could get the kind of cars/vehicle i want for reasonable prices.

Laurence Freeman

24 de jun. de 2011

At A C Collins Ford, our sales representative is Catfish. He is the absolute best when it comes to fulfilling our needs, past and present. We found a home at A C Collins Ford and a wonderful friend in Catfish. No pressure, no hassle and exactly what we need. In fact, Catfish goes above and beyond - he deserves better than a 5 star rating. There is no other dealership where I would rather spend my money. Thank you Catfish.

dweber03

17 de jun. de 2011

I came in to AC Collins Ford ready to look (not buy) new vehicles. I dealt with Rick Derragon and Max Collns and they were both AWESOME! The only reason I drove from Conroe to Pasadena was because they were referred to me by a family member. I was very glad I did! I was treated as a very valued customer. I have purchased many cars and never been treated quite like that. They far exceeded my expectations as far as customer service goes. I look forward to going back next year to purchase my spouse's car when we get hers. Thank you so much, Max and Rick! I refer all my family and friends to you!

mjrivers

10 de mar. de 2011

I had been looking at a used car for about a week online and decided to make an appointment to test drive. I spoke to Mark and set a day at the end of that week to come in. I told him over the phone I had my own financing and a trade, I told Mark that I did not live in Pasadena and I wanted to make sure if I like the car that it would not be a waste of my day and gas to get there. He assured me all would be well. I gave the man exact numbers! When I arrived, the first thing he did was forget that we had spoken three different times, and he lied!! He said the car had just come off the truck!! Not true at all. I had seen the car online two weeks prior. To make things better the car I was to purchase was filthy!! They had a week to at least wash it. One of the ac vents was in the floor!! I drove it around the block and decided to just go ahead and purchase. When I went back in Carolyn was to do the paper work. She was on the phone with another customer for at least 15 minutes. The entire time she talked about her physical therapy, her kids, how her husband is a stay at home dad. Oh and how she was doing me a favor by staying to "help" me out. She should have been gone hours ago per her doctor. Whatever! She acted shocked when I told her the numbers I had given Mark. I was clear on what I could do and could not do!! Carolyn said she had to ask "him" who ever that is, if the deal could be done. She was gone long enough to make me angry and ready to walk out. When she came back she didnt give me a counter offer just asked if I wanted to use one of their financing options. When I said no thank you and got up to walk out they all acted shocked. Mark was genuinely shocked that a guarenteed sale was walking out the door. He told me the car would not last the weekend. Well Mark, its a week and a half later and the car is still sitting on the lot. Shame on you guys! I should have had you fill up my tank! The three hours of driving back and forth for nothing makes me never want to go out of my area for a "good deal" again. They treated me as if their time was more important than mine. This is just part of how poorly I was treated at AC Collins Ford in Pasadena.

annonymous_201023

4 de sep. de 2010

I went to A.C Collins Ford with my fiance looking to test drive and possibly buy a Ford Fiesta. When we got there, we saw a gentleman standing outside smoking a cigarette ignoring us. It took about ten minutes, when we had to approach him, for him to even acknowledge we were there. We even had to ask to speak to a dealer. Im not sure what the business practice is at this particular dealership, but it is obviously not customer service. When I did finally talk to a car dealer and started negotiating prices, the dealer refused to listen to what I had to say and attempted to sell me a car I was not interested in. He did not work with me whatsoever nor did he care to work with me. I would not recommend going to this dealership if you are serious about purchasing another vehicle. They have very poor customer service skills and are not willing to listen to you or care to listen to you. If you are looking for a car salesman to negotiate with you, avoid this dealership at ALL costs.

broketruck

10 de ago. de 2007

Kimberly is OK..I have had my 250 ford there for the fifth time. They can not fix the fuel guage.