GotoKelly

23 de sep. de 2015

I have plenty of experience with MAG dealerships, I've purchased a Mercedes and a Range Rover, both of those experiences were smooth and professional. This time I decided on a BMW, it is amazing that a dealership under the same umbrella could be so unprofessional. I found the car that I wanted on a Weds, and was scheduled to return on Saturday at 11 AM to sign the paperwork and take delivery. Well, 2.5 hours after arrival I FINALLY got to meet with the finance person whose only offering was that "we should have managed your expectations better on the time it would take." What? My Salesperson told me when the car/paperwork would be ready, and when to be there, clearly it wasn't ready and rather than apologize it was my unrealistic expectation that this process would be the same as at other MAG dealerships (show up, sign papers, get keys, explain features, drive home). BTW there were no financing issues, his excuse was it took that long to look at my trade-in, a two year old Range Rover with full service records and 28K miles - I don't know what they were looking for that took 2+ hours. So that being said I also received NO explanation of features or offer to do so (to be fair, they did sync my phone, but that was it). At that point they knew I was PO'd so I think they just wanted me out the door. And to add insult to injury I had to leave a refundable $500 credit card deposit on my initial visit to hold the car until delivery, which over a month later has still not been refunded - called today "it was missed, but we did write it down." Overall, a crappy experience in comparison with the other dealerships there. Going to Kelly from now on, recommend you do the same!

carreview

29 de jun. de 2015

In one word, crooks. They charged me nearly $400 and did not repair my car. They then were unable to rescheduled me in a reasonable time frame. Finally the second time they fixed the problem but found a totally new issue that run over $1000 plus a myriad of other things. This is to take care of an emission based light for a BMW that has 45k!!!!!!! So I paid them $2500 in total for my yearly service not including brakes and oil change.They need to be reported.

Kpbmw80

17 de ene. de 2015

This was my first time getting service at MAG bmw. Went there for brake pads change and asked for wheel alignment. There was a deal on the website for $203 but that did mot include the rotors. Clever! The total was $530.i will never believe the coupons on MAG site. Here is the worst part. The technician said the left upper control arm bolt was broken during wheel alignment and Made me pay another $ 500. I still doubt what happened. They calmly add unwanted services, if you are not charges careful enough to go over every item in bill. My car was returned late. They gave a loaner but i paid almost $550 for unwanted repairs.

jmj57

4 de nov. de 2014

Very poor. Will never return. was under the impression work was done under warranty...$466 later I was wrong. Not quite bait and witch, but close... My last time at MAG for sure.

Dante Balthazar

26 de ago. de 2014

If the vehicle is under factory warranty you will have no problems with this dealership. Once the warranty expires they will fix broken AND unbroken parts and charge you a fortune.

Herbie123

1 de jul. de 2014

I have never had a experience with a MAG dealership that went well.This last time (June 26th ) they made me an appointment at 8:30 to bring my car in.I was there on time. the 1st thing that really irritated me was they insisted on taking off the license plate brackets from another dealer. How arrogant is that!! They must be afraid on competition. The service dept called me at about 1 or 2 pm to tell me what needed to be done. I gave the go ahead and they said it was a 8 hour job. I had to call the next day at 5 PM only to find out the car would not be ready until the 28th at about noon. The parts were in stock, just no work ever got started until late on the the 27th. My plan to take a trip to the lake in my convertible had to be scratched. The service writer I had was great! Not his fault and he was apologetic. Nice guy.

nnenyoluigbo

15 de sep. de 2012

The service was excellent, the salesperson was simply exceptional and brilliant. The environment was warm and friendly. More so I got a great deal which I absolutely love.

lathenf

16 de ago. de 2012

I have had my car serviced at MAG since moving to Ohio approximately two years ago. They have always done a very good job servicing my car, however I did not feel the service professional and I had a common understanding of the estimate cost of the repair or if the service was covered under the waranty. In all fairness though, my BMW dealership in Pennsyvania, Otto's BMW Exton, was outstanding so they had a tough act to follow. I would rate service department as very good. My overall "great" rating is more based on the exceptional service I received from Richard Norman, in sales. Every time I brought my car in for service, I found him to be very customer focused,and informative about the new BMWs. I knew at some point I wanted a new car, but was not sure which model, and in fact not sure it would be another BMW. He was very knowledgeable about the cars and my options. It was not my intent to trade my care in the day I picked it up for repair, however based on previous interaction with Richard, I trusted his advice and made the decision to trade in my car and purchase a new one. I believe that he had my best interest in mind from selection to financing. For me it really is about the relationship with the dealership. I purchased from MAG because, Richard took the time during my service visits to build the relationship. I look forward to building a relationship with MAG that when asked, " Give an example of a customer service experience that knocked your socks off, I am able to respond, without hesitation MAG BMW.

brtrees

7 de jul. de 2012

Everyone at MAG is very helpful and polite. Richard was most impressive, knowledgeable and astute. He recognized an interest I had in a new 5 series even before I did! I recommended Richard and the dealership most highly.

Alecia Larsen

5 de jul. de 2012

I had an amazing experience at MAG! Richard Norman was incredibly professional and assisted my husband and I with every detail possible. He was SO helpful and pleasant to work with, would highly recommend him to anyone! Thanks so much!!!! :)

josh7410

25 de jun. de 2012

Richard made the car buying process very easy and a great pleasure in dealing with MAG. He is very personable, made sure I had no questions and told me to contact him anytime if anything were to arrise.

Eldika

9 de jun. de 2012

Great service. Very professional and helpful. The options were explained in great details and helped me choose what is best for me and my family. Their job is to sell but they work hard to ensure that the customer is happy. Very intelligent business approach based on customer satisfaction.

pware

8 de jun. de 2012

I strongly recommmend this dealership and your employee, Richard Norman who worked with me, Paula Ware on Thursday June 7,2012. He demonstrated excellent customer service and took the time to explain every process involved in detail. I am very satisfied with my overall experience with Richard clearly meeting the needs of the customer. What I liked the most about Mr. Norman was his motivation to have a positive outcome for the customer in four quadrants including customer service, quality of work, friendliness and price.