Dan Lee

5 de may. de 2021

Called for information regarding a safety recall letter. No one answers the phone, kept being routed to a maddening automated answering service. Twice I finally spoke with someone who transferred me to ...... you guessed it, the automated answering system. Difficult to recommend this kind of service. I tried again yesterday 6.28.18, called about 11:45am, no answer, so I left a detailed message and phone number. Guess what happened ........ still waiting for call back Follow up 2 years later ..... another recall so I call the Service Dept. multiple times finally get an opportunity to leave a message. Have waited almost an hour, no call back. Nothing has changed in almost 2 years. Customer service is not a priority anymore ..... sad! After waiting nearly 2 weeks for a call back, trying again today 5/5/21. Left 2 messages just b/4 1:30pm, still no call back at 2:37pm from Michael.

Pete

1 de sep. de 2021

I bought my first Ford in 2001, then had various other brands until 2021 when I stopped by the friendly folks of Magic Ford who helped me into an F150 truck. These folks really went out of their way to make my experience a most pleasant one. No pushy sales tactics but simply calm and experienced professionals. Even though it was after closing time, they worked overtime to get me rolling. I can whole-heartedly recommend this friendly Roanoke dealership.

Rob Miles

8 de jul. de 2021

I had a Wednesday morning appointment, scheduled almost three weeks earlier, and dropped my vehicle off Tuesday evening. Michael warned me that it would likely take a few days to fix the issue, once determined, but told me he would call and let me know what diagnostics found out the next morning. I didn't hear anything back all day Wednesday. Thursday I used the link provided to ask for an update, but still didn't hear anything. Finally late Friday I called and finally got Michael on the phone. He told me that my vehicle had not yet been into diagnostics, but that I was "one of the next ones in line." I can't for the life of me understand why I had an appointment in the first place if it was just going to sit for three days. Anyway, it was the holiday weekend so I figured it would be Monday or Tuesday (depending on their schedule) before they got to it, so I let it go. I didn't hear anything from them Monday, but maybe they were closed for the holiday. I didn't hear anything all day Tuesday, and decided that I would find out if they had looked at my car yet and if they hadn't I'd just go and get it back. Unfortunately, nobody would call me back when I left messages, and when I finally spoke to Brian it was already almost 6. As expected, he told me that my car had not yet been looked at but that it was "one of the next ones in line." I told him to let Michael know that I no longer wanted them to do anything with it, and I would pick it up the next day (Wednesday, a week after my appointment) and look into taking it somewhere else. When I picked it up Wednesday, Michael apologized for the frustration and said "but it's one of the next ones to be looked at." I mentioned that he'd told me the same thing Friday and he agreed that he had. I understand about backlogs, but a week after my scheduled appointment is absurd. But far worse that any of that is the fact that, at no point did anyone attempt to contact me. I had to initiate every conversation. I mean, why did Michael wait until I was right there in front of him, ten minutes before closing, to try to convince me to give them more time? Why not call me earlier in the day and do it over the phone? Maybe they perform good service on the vehicles when they finally get around to doing it, but to make someone wait days and days without any communications while their auto languishes out in the lot (we could have been using it during that time instead of my wife having to bum rides home from work) is unconscionable.

Wren Barber

26 de jun. de 2021

Long overdue review, but I just wanted to say that after 2 years of searching, the staff at magic city helped me find my dream car. Randy and Glenn were so wonderful in helping me. They made a warm and helpful experience out of something i was pretty nervous about. I’m beyond happy with my van and am so grateful!

Deborah Hall

12 de sep. de 2020

I like this place my husband and I got our new car from here thanks to Me. Johnson.