L.S

30 de sep. de 2016

I bought a 2006 acion tc with them, I was originally helped by dick tran, he was nice and straight forward, no BS. But after agrreing with the price, he then passed me to "Jet", cant really remember his name, then all the sales tactics came out. He tricked us with the interest rate and the the price of the warranty. I bought a tracking device and a warranty for the paint and upholstery, he said that since my car is old, then I could use the warranty if I ever wanna change the seat, the carpet and if there are problems with the paint. He said that the price for both the tracking device and the warranty is around 500 dols. I said okay since 500 divided with 4 years of financing will be like nothing. I found out later that the price of the warranty and the tracking device is alittle more than 2k. That is not even close to the 500 he told me. Then I found out that I cant use the warranty aside from causes due to natural aging of the car, again that is not even close to the coverage of the warranty that he told me. It was my mistake to trust him with his words cause Dick Tran was so nice that I trusted him and I think I kinda trusted Jet too. Well, i paid 2k more than what I should be paying for the car. I CALLED DICK AND HIS MANAGER BUT OF NO LUCK, the service manager said he cant help me since it is a completely different dept. Lesson: stay away from this BUSINESS. i suggest you examine the terms of your warranties bought from them, it might not be too late to do something with it.

No one

4 de sep. de 2016

Simple oil change got done at Toyota of palo with out any pain. Dennis McConnell rocks! I highly recommend this dealership for all your Toyota needs.

Toyota 2007

3 de sep. de 2016

The best experience that I ever had with services department. Randall Ricald explained to me about my car problems one by one and listened to me what it has to be done for my car. He also called me several times to inform me about my cars situations on his day off. When I went to pickup my car everything was well done. Thank you for being such a nice person

VeryPractical

30 de ago. de 2016

Randall Rincalde is my service rep and he is always courteous, professional and helpful. I am very happy with the service I receive on my Sienna and highly recommend the service department at Magneussens Toyota in Palo Alto.

Philster2015

28 de ago. de 2016

I showed up on a Saturday for an oil change. Had not made a scheduled appointment. They fit me in and had me on my way in no time. I might add, they have Peet's coffee and television in the waiting room.

Samuel paran

27 de ago. de 2016

On line comm is excellent and the online salespersons are acvomodating and patient with inqueries of prospective customers.

Rick Ngay

26 de ago. de 2016

Our salesperson Chinh Nguyen went above and beyond to find us the truck we've been looking for. Make sure you ask for him if you're in the market for a new Toyota..

DrywallMaster Joel

24 de ago. de 2016

Darrell was the first car sales person that I have ever enjoyed buying a car from. He was more than helpful and never once did I feel pressure or irritation from his approach to sales. I will definitely be back before purchasing my next vehicle.Joel L

mz

22 de ago. de 2016

I was looking for a used car but needed to close the purchase in a very short period of time. After checking the car, could finish everything in less than a hour. The service was optimum and very friendly

Jade

21 de ago. de 2016

Octavio has been my service advisor at Toyota and is incredibly professional and a pleasure to work with and is the main reason I bring my car into the Toyota dealership in Palo Alto.

MsS

21 de ago. de 2016

Appointment easily obtained and service was done in a timely manner. My service advisor was Daniel Boyd and he took care of everything for me.Great customer service.

camry1

20 de ago. de 2016

I have gone to Magnessens for many years to have cars serviced and for buying anew Toyota when it was time. I always expect and receive excellent service. Last week I had servicing done on two cars. Alex Ramirez handled the work for bot cars. He was excellent at answering my questions, explaining what work need to be done and why he was recommending it. When I left, with the cars servicing complete, I felt confident that that the cars were in good shape and safe to drive.

Chen88

20 de ago. de 2016

Had to bring my daughter's car in, because she was complaining of humming noise. Service technician at Magnussen's Toyota of Palo Alto nailed the problem as grinding noise due to rotars needing to be replaced. Since replacements, my daughter has been happily driving her old Toyota again:)

Bill Firtch

12 de ago. de 2016

I am a long term customer thanks to Tony Aguirre. I have complete trust in him to always do the right thing for me and for the cars he takes care of for me. He tells me what I need and what I don't need. Several times I have had other people tell me I needed an expensive repair and Tony helped me avoid unnecessary work.

Martita2016

31 de jul. de 2016

Magnussen's Toyota of Palo Alto has kept my Toyota running for ten years, now! What better recommendation can there be than that! Lately Randall Ricalde and Dennis McConnell have been so helpful in managing my car's service needs. Let's here it for Toyota of Palo Alto, corner of San Antonio Road and Middlefield!

jpk

28 de jul. de 2016

I dropped my 2010 Prius off for a minor service on July 27th. Tony Aguirre & the shuttle driver took great care of me. When service was done, Tony arranged for the shuttle to came back to pick me up at the end of the day. Excellent care, attention to detail, and support

Frantony 27

27 de jul. de 2016

This Toyota dealer is the best than the other Toyota dealers. efficient and faster and they have a excellent costumer service Octavio Rubio is really friendly and he show me every time how I have to take care to my Toyota Corolla S 2013 and when i should bring my car to the next appointment , I'm grateful with Toyota Palo Alto team thanks

haoren

23 de jul. de 2016

I really appreciate the dealership for calling me up to make an appointment for the final free service before the expiration date. They emailed me to remind me of the appointment. The adviser, Randall Ricalde, is knowledgeable, friendly, and honest in his evaluation of the car, which is in perfect condition after two years.

tmarshbu

19 de jul. de 2016

After years of having our 2006 Toyota Prius serviced at a different dealer, we moved to Magnussen's Toyota of Palo Alto because it's closer to our home. Daniel checked us in and kept us informed of the status or our car during the day. He let us know of some recommended preventative service that we accepted, and was able to make sure the car was completed when we needed it early in the afternoon. All in all, a very pleasant experience.

Liz Bernal

19 de jul. de 2016

Alex Ramirez at Toyota in Palo Alto was responsible for the servicing of my 2001 Camry. He was helpful, informative, and the work was completed earlier than promised. I was very happy. Thank you.

naname

14 de jul. de 2016

I brought my car in for its 137,000 mile check and Alex is always ready and very helpful.I have been bringing my car to him for service for 10 years and have always left with a smile on my face!Alex knows my car very well and will tell me when its appropriate to do something with its service.I can call him at any time and he has helped me throughout many trials and visits!Thank you for everything Alex!Marti

KayoFrisco

9 de jul. de 2016

I just came in for my first 5000 mile service on my Toyota Tacoma. They got the job done within the time they said and everybody was extremely polite and professional.

Brian

3 de jul. de 2016

Everybody at Toyota of Palo Alto was wonderful. Not only did they have the exact truck I wanted at a great price. They even picked me up from the airport cause I was coming from out of town. With out a doubt, the best car buying experience I have ever been a part of. Thanks again!!!

Avalon lover

1 de jul. de 2016

Dennis McConnell was my service rep. I felt like he listened to concerns I had and followed up on my requests. The dealership has been helpful since the day I bought my Avalon from them. My experience with other Toyota dealerships has not been acceptable. I have to travel a longer distance to get to Magnussen's of Palo Alto but it is worth the time.

Troylet

29 de jun. de 2016

Jared Weber was the Service representative for the work on my 2006 4Runner. He was able to accommodate a change in the service date of two days and to have my car ready at the end of the day. There was a clear commitment to customer value and service to the customer. He certainly was competent at his job and knew what he was doing. This is the quality of service that maintains and builds customer base.Troy Barbee

lily

27 de jun. de 2016

Great Costumer service from Daniel Boyd from Palo Alto thank you so much!!

CR...dedicated customer

20 de jun. de 2016

Jared Weber is my service adviser and the reason I keep coming back to Magnussen's Toyota. He always gives excellent service and advice in a courteous, caring manner.

highlanderowner

11 de jun. de 2016

The work was carried out in a timely manner. The service agent, Daniel Boyd, was friendly and efficient. However, I was blindsided by the cost of the service. I had received a coupon in the mail that headlined $260 for a major service (30k, 60k, 90k, ...) However, When I checked in, it turned out that they actually recommend changing the timing belt and flushing the brakes at 90,000 so the cost would be $1150! This was a major bait and switch in my opinion. I guess there was fine print that I did not notice. In any case, Daniel did an excellent job in helping me keep the cost down and still get the work done that was recommended.I will be much more vigilant in the future.

GH

9 de jun. de 2016

Very pleased with the service at Magnussen's, especially Octavio Rubio. GH

Momvan

7 de jun. de 2016

Chinh Nguyen recently helped me purchase a new 2016 Sienna XLE. He communicated with me to make sure that he tracked down the car that had the color combination and features that I wanted, and he made the process very enjoyable. My husband's family has now bought 5 cars from this dealership and had great experiences.

James

4 de jun. de 2016

No hard sell, no nonsense, straightforward, knowledgeable staff - car buying made easy. Angel was a pleasure to deal with.

Wade

3 de jun. de 2016

Tony Aguirre handled the servicing of my vehicle. I have used Magnussen's for 15 servicings in the last 4+ years. Their full team & especially Tony have made this experience painless and satisfying. I would definitely recommend this firm to others!!!!!

par4rosy

1 de jun. de 2016

Decided to do our 6 month service in Palo Alto instead of Milpitas where we originally picked up the car. Jared Weber dealt with us very professionally and made sure we were well taken off.

longtimer

27 de may. de 2016

Have owned Toyotas all my adult life and have gone to Magnussen's and Toyota of Palo Alto for decades and have always been served well. My cars have kept going far longer than I anticipated they would. My current Corolla S is 15 years old and going strong. My service agent keeps track of what my car needs and is careful, kind, and supportive.

marianito pampolina

27 de may. de 2016

Mr. Said Abbas has good customer service skills to make all clear for any buying customers make a good decision. He explain everything in a very small details to a bigger outcome. His patience made him clear that he is good man in heart outside his work. I can tell because he is like me.I guess Mr. Said Abbas has a way farther and will contribute much better to his Company. Keep up the good work Mr. Said Abbas your good attitude carry out in your job thru treating your customers in a position to decide and explain any angles both sides.. Marianito B. Pampolina

Granny needs a new car

23 de may. de 2016

Raj Singh and Debindra Gajurel were extremely helpful in my search for just the right Prius V. Having searched price comparisons, the price Raj gave was very fair and I am quite happy with my purchase.

sulieu

13 de may. de 2016

I have requested Alex Ramirez to be my Service Adviser many times and each time I have been happy with his handling of my vehicle. He is always upfront with me and I trust him implicitly. I had a good experience at Magnussen Toyota because of him. Great service!.

oldtoyotaprius

2 de may. de 2016

Starting 3 months ago I tried to make a service appointment at Toyota PA and was unable to tell if they did a simple smog check--even though the CA state site says they do. I called to make an appointment for Prius smog check and got 2 calls back with neither caller knowing whether they could schedule this. I then got multiple calls from someplace in the system (not PA) wondering if the dealership had gotten back to me with an answer and they never did. I finally booked my smog check elsewhere as the due date was impending. While the simple oil and safety check was done at this servicing; I would have preferred to get it all done at once. In addition it appears that coupons are ignored unless carried in and no one seems to know about the special coupons that are sent to the customers. I made the appointment because of the April special but this seemed to be ignored. While the specific service representative was fine and did his job, online questions don't work and required 2 trips.I guess I might have gone to another oil and service station and gotten it all done at once.

Patti

30 de abr. de 2016

Sales Rep. Steve Paladino went above and beyond the call of duty!. I had some unique circumstances but he was able to come up with a solution to help resolve the matter. Both he and the finance manager were extremely professional. I would recommend this dealership to anyone looking for a quality used car at a great price!

Latt

27 de abr. de 2016

Jared Weber was very helpful. Work was done very quickly, rides were offered. All great. Cashier was helpful. Grateful for the service so close to home.

a3

20 de abr. de 2016

I request Jared as service mgr each time if available. Friendly, patient, answers questions. Thoroughness very important - in past noticed one or more safety-related itemsat check-in time which I had not noticed. (And selects best deal among coupons I receive in email.)

YatesW

20 de abr. de 2016

Daniel Boyd is tops in customer service. He is on time, polite and effective in his communications about my vehicle. I would ask for him as a permanent service associate. He is the leader in service satisfaction!

Jim L

15 de abr. de 2016

Just had our Prius serviced. They were ready for us when we dropped off the car for the appointment- no wait. Service was completed early. Randall Ricalde was our service coordinator and did a fine job.

happy driver

13 de abr. de 2016

Exceptional service and vehicle inspection on my Camry Hybrid. Very good communication at Magnussen's in Palo Alto and he provided detailed info on how to keep my car running smoothly.

Packrat

12 de abr. de 2016

I followed Kevin Gaddis, Service Mgr. to Magnussens, from Piercey Toyota, (where I had always also received very good service.) and the service has been outstanding, Randall Ricalde was my service agent, and he did an excellent job when I had my car serviced. Then a week later I was involved in a car accident, And I cannot say enough for the support and service I was given. I found after my car was fixed that it needed realignment, and they fitted me in on a friday!! And now my car is running beautifully. I know that I am in the hands of a very honest person, often women get taken for a ride. I do not feel that would ever happen here. And Kevin is there overseeing everything is okay. Cannot say enough for these two people.

Ronaa

12 de abr. de 2016

Jared Weber is a true professional - prompt, courteous, efficient and helpful. Makes the experience pleasant and satisfying.

me

8 de abr. de 2016

I have always received great service at Magnussen's. This time was no exception. Randall made sure that I had a rental car and my own car was ready in record time. Excellent.

Dix1229

2 de abr. de 2016

Efficient service. Amir Shah was friendly and very customer service oriented. Appreciate his attention to details. Found the waiting lounge to be a nice place to either watch TV or do work on my IPad.

Chen

2 de abr. de 2016

Thanks Randall Ricalde Very good service and much cheaper than last year.

Susan Warble

26 de mar. de 2016

I brought my Prius to Magnussen's Toyota of Palo Alto for its 18 month service. I had made an appointment and was greeted immediately. My car was waiting for me when I returned to pick it up one hour later although I'd been told it would take about 90 minutes. As usual, everything was handled very efficiently. Daniel Boyd, who was the person who helped me, was very professional, friendly and courteous.

meow

14 de mar. de 2016

My first service on my 6+ month old Prius V was handled by Service Advisor JARED WEBER.He was very helpful in leading me through the ropes of having my car serviced by Magnussen'sToyota for the first time.He courteously welcomed me, was very thorough, and the service was performed in a verytimely manner. I would enjoy continuing with this service advisor and I hope you continueto hire such capable employees.Kitti Salera

Akins21$

12 de mar. de 2016

I just recently moved from Texas to San Francisco and had to do a 45k mile service. Even though coming from another state Amir Shah took very good care of me. After service he clarified with the cashier who said I had to pay but the package I had took care of that just to show he knows his stuff. If I had to work with someone at that facility again it will be Amir Shah and will definitely recommend him for anybody going there.

mk123

10 de mar. de 2016

I brought my Toyota Corolla to this dealership for the 12 month service. Dennis Mcconnell was the service representative. He was very friendly. When I made the appointment, I said that I would drop off the car and I would go to nearby stores. But because that day was raining, I decided to stay and wait, Dennis got the car serviced within 1 hour so I did not have to wait long. Also, the service is free because it is under Toyota Care.

JB

9 de mar. de 2016

My 99 Toyota 4Runner has been the best car that I have ever owned. Because of its advanced age and milege (>220k), I take it for all routine maintenance and repairs to Magnussen's Toyota. Dennis McConnell normally helps me with my scheduled appointments (he's terrific!), but on this occasion, the car was stalling unexpectedly at intersections so I had to take it in on short notice. Tony Aguirre was terrific in helping to fit me into the maintenance schedule, providing me with timely updates on the repairs and cost estimates, and provided me with a rental car until the repairs were complete. All's well now! I'll buy my next Toyota from Magnussens!

Prasan

3 de mar. de 2016

I was apprehensive as to how this dealership will treat me and my car as it was my first visit there. I met the service rep Octavio Rubio right in front. He welcomed me to the dealership and put my information for future reference. The service on my car was done right. I waited and picked up my vehicle.For all these, I thanked Octavio and he answered all my questions.Sincerely,Prasan Samantaray

AnitramU

3 de mar. de 2016

The team at Toyota Palo Alto were very helpful and professional during my search for and purchase of a new car. They answered all of my questions and went out of their way to assist me so that I was able to make an informed decision. There was no pressure to buy, and even after my purchase they helped me with follow on questions. The purchase itself was smooth and easy. I would definitely recommend Toyota Palo Alto!

Cole571

23 de feb. de 2016

Tony Aguirre provided a thoughtful, clear and valuable experience in discussing the Toyota Prius with us. Because of his ability and care, my wife and I purchased this Toyota. We feel it was a worthwhile purchase and are delighted with this new car.

jocar64

18 de feb. de 2016

I always receive timely & excellent service. Alex Ramirez goes out of his way to trouble shoot what the problem is and explains it so I can understand. My car is 19 years old & I attribute it's longevity to the excellent service it has received over the years.

Lilydiep

17 de feb. de 2016

Great easy transaction. Raj was a great sales associate that made the whole transaction so smooth. The car was in great condition. Paper work was ready so it read sign and go! Thanks again!

Beth - Toyota owner

17 de feb. de 2016

I always appreciate the service I get at Magnussen. Jared Weber yesterday was helpful and prompt. I got an explanation of my concern. Many thanks

Griffin456L

16 de feb. de 2016

Even though I was scheduled for just an oil change, Daniel Boyd was able to squeeze in the recent Recall repair as well. Now, I don't have to go in a second time. The shuttle is awesome, too. I just hitch a ride home and wait to hear from the service department.

JV007

12 de feb. de 2016

I booked my service appointment on dealership's web site. When I showed up, Marco Rubio, had all the paperwork ready. He promised the car would be ready in 120 minutes, and it was ready in 90 minutes. It saved me the back and forth trio to dealership. Marco Rubio was prompt and courteous.

Juansuria

9 de feb. de 2016

Went in to find a car for my wife from the start Darrell Starry gave us the best experience ever. He made the whole buying a car experience a very pleasant one. Definitely a place I will recommend.

Ma Laoshi

1 de feb. de 2016

I have been going to Magnussen Toyota for at least 35 years and have bought three cars there: Toyota Corona Station Wagon, Toyota Minivan, and my present 1993 Previa. I have always taken my cars to Magnussen Toyota for service and parts and have always had a wonderful experience there.There are several employees there who have consistently given me great service; they are Alex Ramirez, Service Advisor; Tony Aguirre, also Service Advisor.I would especially like to praise Dennis McConnell, who has been taking care of my 1993 Previa with such attention to detail, courtesy, and promptness that I want to express my appreciation and gratitude for the thorough and consistently professional service I have received from him. Over the years, there have been Service Advisors who have retired and I wish to point out how this tradition of service and attention to my car's needs are always attended to.Magnussen Toyota's plan and schedule for service has helped me to be reminded and aware of which repairs/service need attention.Without your skilled and professional mechanics who actually deal with the repairs and service needed on my car, I wouldn't have a Previa running like it was brand new.Finally, I wish to praise the receptionists and staff handling the payments for their courteous and efficient service.Thanks to all of you and please keep up the fine work you do!Norman Masuda, Loyal and very satisfied customer

camry1

29 de ene. de 2016

I have been going to Magnussen for 25+ years and have always been extremely satisfied with their service. When Jared Weber joined the company I began going to him for my auto servicing. I have always been very pleased with his attentiveness, knowledge and professionalism. I have recommended Magnussen to others.

GeoffZ

29 de ene. de 2016

Most people regard having their vehicles serviced to be a distracting chore. At Magnussens the staff go out of their way to make the servicing of vehicles as easy and as pleasant as possible. Appointments can be made on the Internet. At the dealership Daniel Boyd went out of his way to be attentive and to take good care of my needs. I am a happy customer.

Pdl

28 de ene. de 2016

Get the best deal. All the employee where best . They try to get me the best price And the time was also less to complete all the process and transaction. Recommend to visit.

Alice Youatt

28 de ene. de 2016

Alex Ramirez has helped us over a period of some 30 years with the servicing of our cars. He has done so professionally at all times. He has made some good recommendations with specific servicing issues as well as repair work on our Toyotas and we are grateful for his insight and knowledge as well as his responsiveness that have proven invaluable. Magnussen's Toyota should deem itself very fortunate to have a person like Alex assisting customers with their various needs in the service department. Alice and Richard Youatt

Aviator Wife

28 de ene. de 2016

Daniel Boyd took very good care of me by being very clear about what was needed to be done for my Matrix and in understanding my special need to return home to my husband (who has Parkinson's) as soon as possible. He was polite and friendly and intelligent, and it is obvious that exemplary service to the customer is extremely important to him. He is also very efficient and honest. I hope I can deal with him again when I next bring in my car.

HappyStanfordProf

28 de ene. de 2016

i phoned on monday for regular maintenance service, got an appointment for tuesday morning, service was prompt, i could wait in convenient lounge with excellent cookies (and probably excellent coffer, but i don't drink coffee), very good value for money; i've been satisfied with this dealership since getting my prius in 2002; server today was amir shah, who is just as good as those i've had in the past

TenorKen

25 de ene. de 2016

Jared Weber, Magnussen's Service Advisor, managed the Toyota team in addressing the repairs and service issues as follows: Passing the California Smog Inspection. Replaced defective Oxygen Sensor, fuel vapor hoses to canister and clamps, and tested and verified acceptable smog system performance. Routing Maintenance. Performed lube, replaced engine oil and filter, checked fluids, battery, brakes, tires condition and pressure, and reset maintenance light. Safety Service. Replaced cracked front and rear brake hoses and gaskets, and bled air from lines and added fluid. Inspected brake discs, pads and fluid.Mr. Weber did an excellent job of keeping me apprised of the service status, including any issues found, recommended repairs, and estimated cost of repairs. This included his working closely with his service management and parts organizations to ensure that the labor and materials prices were fair and consistent with his estimates. Mr. Weber is very knowledgeable of the technical operation and performance of automobiles including the determination and resolution of problems.

Steele

22 de ene. de 2016

This was the first time I paid significantly less than the original estimate. It was just routine maintenance, but I had recently purchased tires elsewhere. So Amir Shah knocked a few items (like the unnecessary tire rotation) off the bill. It went from over $300 to just under $100. That NEVER happens, at least not to me. Thank you, Amir!

Big Don

20 de ene. de 2016

Alex Ramirez did his usual great work. He recommended an excellent solution that saved me hundreds of $.

Wendy

19 de ene. de 2016

Daniel Boyd has helped me many times servicing my Prius. He is very nice, knowledgeable and efficient. I only make an appointment when he is available. Danny is a pleasure to work with.

Jay

18 de ene. de 2016

The advisor was Octavio Rubio. He recommended the service my car needed and let me make the decision. The service completely met my satisfaction and delivered on time as promised.

Michelle

16 de ene. de 2016

Said Abbas was extremely helpful in finding the car we were looking for at a great price. He and his team were very effective at explaining the details of the final agreement which persuaded us that Magnussen is the right place to do business.

Weijie

1 de ene. de 2016

Good experience. We were serviced by Dennis McConnell, he checked our car carefully and explained to us every detail. Recommend the place and Dennis as well.

CV

27 de dic. de 2015

I was very impressed with Jared Weber's friendly and professional service when I made a last minute appointment during the week of Christmas. My car was due for a major regular service, and I had also received a notice for my airbag sensors to be checked. I didn't expect for my car to be finished so quickly under the circumstances, and very much appreciated the fast and friendly service that I received! Thank you for taking care of my car so quickly and thoroughly!

natasha

26 de dic. de 2015

Everything was perfect. My appointment was on-time. I got ride home right away. When I left a message, Alex Ramirez called me right back

Morton R. Maser

26 de dic. de 2015

Jared Weber was superb in every way in helping me solve my car's problems, and kept me posted as repairs proceeded. He is outstanding as a service person and facilitator. I highly recommend him in every way!! Best regards, Dick Maser (Morton R.) P. S, He is also a VERY nice person.

Burt

19 de dic. de 2015

Only a short wait in the morning, and a 30K service was promptly performed. Extra help was provided to check out an issue with the radio. As I was picking up the car I decided to have new wipers installed and service rep Daniel Boyd installed them for me. I also love the free specialty coffee machine in the waiting room.

George Fomin

19 de dic. de 2015

Jared Weber expressed his attention to my needs with Camry 2007 and explained all required operations. He was polite and clearly understandable at the beginning of service as well as at the very end. Also Jared Weber provided some additional actions that were necessary for my car. After conclusion of this visit he has offered to schedule the next service appointment.

RebeccaM

15 de dic. de 2015

Alex Ramirez was great! He was very responsive to my needs to fix the car quickly, and provided me with quick and easy rides to and from the dealership. Would go again!

RichardOgawa

12 de dic. de 2015

Jarad Weber and Palo Alto Toyota are excellent. Always on time with parts and my truck keeps running great! I even got a loaner car for a couple of days. I would highly recommend Jarad and this dealership.

AG

12 de dic. de 2015

Always receive good care for my car at Toyata Magnussen's. Have been bring my car in for service for 4 years and have never had a problem. My service advisor is Jared Weber and he is always very friendly and provides excellent service and follow-up.

Oldtimer 34

9 de dic. de 2015

Jared Weber has helped me many times servicing my Magnussen's Scion xB. He is knowledgeable and efficient, addresses my concerns and advises as maintenance needs arise, like battery and tires. Unfailingly courteous, Jared is a pleasure to work with.Martin W. Molloy, Ph.D, MBA

Kostas

5 de dic. de 2015

This is the 4th car that I bought from Magnussen's Toyota during the last 2.5 years! The experience after the first car was great and since then I don't consider going to any other dealership. I go directly to Magnussen's Toyota! Their staff is very honest and straightforward and they offer you the best deal possible. I bought the first two cars through Matt Wiegman (he has since moved to the finance department) and the last two through Robert Portillo. They were both very customer oriented and extremely honest. They did everything to help me in the process and buy the best car for my family's needs.

ruthf

21 de nov. de 2015

Randall was most helpful. He told me what was done to the Prius for this oneyear checkup.Rith Fpley, arrange the van pickup to take me back to the dealership, and was very professional

Al

21 de nov. de 2015

When I drove in for service, I was left waiting in the car for a good ten minutes, even though there was not another car in line for service. That is the reason for the lower mark on customer service. Once Danny Boyd came out, everything went smoothly. He was apologetic for the delay. His warm, friendly demeanor made me forget the long wait. Service was completed faster than estimated. I will be back.

Shayhurst

19 de nov. de 2015

We purchased our 2009 Highlander from them and continue to return for service or any issues that arise. Tony Aguirre is fabulous!! They take the time and really try to help you out!

Brand, Linda

19 de nov. de 2015

Darrell Starry was eager to help me find the car I wanted at the price that worked for me.Juan Gabriel was very helpful in setting up my navigation system, etc. in my new car.Thank you for your assistance and I am telling my friends about your excellent service.Keep up the good work!

Priusguy

15 de nov. de 2015

I bought my vehicle a couple of years ago and have been getting it serviced there since. My experience has been excellent all along. The people that I have interacted with have been Lisa La and Angel Rincon in sales department and Tony Aguirre and Dennis Mcconnell in service department. They go the extra mile.

n_OC

10 de nov. de 2015

I service my Camry 2010 here for several years. My recent visit was about battery replacement. It was done on time with additional car inspection. Amir Shah was my service manager this time and his reactions were polite and professional on addressing my car issue. His help confirmed my previous very good experience with Magnussen's Toyota service.

Roadrunner Gal

7 de nov. de 2015

I have purchased and serviced two Toyotas from Magnasin's,Palo Alto over 12 years and the service has always been more than satisfactory. However, Dennis was a standout this week! He was readily available to acknowledge and check me in, noticed me searching for my car later and pointed it out, and when service was complete he sought me out to give me the A-OK. *Later, he happened to notice that I was trying to install an item I'd purchased. Rather than call someone else to assist me, he volunteered himself when I lacked the strength to apply necessary pressure to affix the item to my doors. I left feeling valued and in a great mood to face the rest of a stressful day.

y z

7 de nov. de 2015

Randall Ricalde - double thumb up!excellent service from him recentlyHe arranged repair work for my car which couldn't be done with other dealer.

naphtuli

6 de nov. de 2015

Tony Aguirre took care of my car. He let me know that I would need a new set of tires soon, but didn't push me to buy at Toyota. I appreciated that, because less expensive options are open to me. All good except for one little thing. The service summary said that floor mats were checked and are secure, but there is still one fastener missing from the driver's side floor mat. For want of a nail a kingdom was lost. The shuttle driver (Sarah) was super nice and knew the best routes around town. It was cool driving with her.

Lynette

3 de nov. de 2015

I have been bring our Prius for service to this dealer for years. Every one of their service people (ie - Dan Boyd) have been very courteous and helpful, and any needed work is done promptly and professionally. Several times they have gone above and beyond to try to solve a mystery button issue I had. Highly recommend.

Don't call

29 de oct. de 2015

Tony was very helpful. Toyota (not the dealership) continued to mistakenly record that I had purchased the car on December 2, 2013, when the dealership records and my car registration demonstrated that I purchased it on January 12, 2014. This matters relating to my 24 months Toyota free service. Given my schedule for travel etc. Toby was particularly helpful in specifying the service which was best during my v isit earlier this week. He was friendly, efficient, and effective. Thanks Tony!Prof. David B. Montgomery

Felini

27 de oct. de 2015

Daniel Boyd provided friendly, competent service when I brought in my hybrid for a recall. It was a 100% satisfying experience. My car was ready when promised, everyone I spoke to was friendly and helpful.

HACa

27 de oct. de 2015

We recently bought a certified Prius V at this dealership. The buying process itself was smooth and without problems. We brought the car in for service twice already (one time because of some kind of squeaking noise and the second time for a scheduled 45.000 miles service). Both times, Tony Aguirre helped me out. The first time, he could not reproduce the noise but let the mechanics nevertheless check the tires and breakes to make sure everything was alright - that was superb! For the scheduled service, he did not try to sell me unnecessary parts or repairs, it was a quick in and out as promised (as I had a baby with me and was not keen on waiting for hours - after 45 mins, everything was over). Always a pleasure and I already recommended the dealership to a couple of my friends who are looking for cars.

Frederick Oakes

23 de oct. de 2015

Tony Aguirre provided excellent customer service at the time of drop off and pickup. He patiently showed us three types of tires and assisted us in making an informed decision!! The repair work performed is of a high level quality!! I must say I was shocked to see a charge of $2.37 for window washing fluid!!! I understand this is a company policy. However, I wonder why such a charge is even entered???? Perhaps Magnussen's management should review this policy.

BJC

23 de oct. de 2015

I have found Magnussen Toyota's work to always be excellent and the staff is always helpful. I have been very happy with the advice I have had from the service managers and particularly Jared Weber who almost always handles my car.

USMC

14 de oct. de 2015

I scheduled an appointment with the local toyota dealership near my home, during the introduction with my service gent, (Octavio Rubio) as he read me the details in regards the service as well as the waiting time. I also asked sever questions unrelated to my schedule service though he was prompt to direct me to the right personnel and he also went out of his way once my vehicle was done. He stayed several minutes after he actually clocked out to explained several of my concerns with my toyota truck... I wasn't aware that he was off the clock until one of his coworkers said as hes was walking by 'you're still here?!) I then realize his time, he should have been driving home, but instead he stayed with me to explain my concern. I work in the education field for Stratford schools and we highly focus in customer service, which is the number one priority. I highly recommend Octavio, he will function on any field, be it customer service or social environment. Albert from Palo Alto

mmabutas

14 de oct. de 2015

every time I come here I get great customer service with a smile , this is my go to dealership when servicing my car! You will never be disappointed when bringing your car here.

Susy

11 de oct. de 2015

I have used Magnussen's service department for many years and have always been satisfied with the results. My current Service Advisor is Jared Weber, and he is very helpful.

GP

7 de oct. de 2015

This is a review of Magnussen's SERVICE department. I brought in my Prius for routine service. As usual they were prompt and helpful. They loaned me a bicycle to get back home and picked me and the bike up to pick up the car. They are clearly making an effort to provide high quality customer service in the maintenance department, and they're succeeding. I have not had any significant problems with my Prius, or the several I had previously, all maintained by Magnussen.

LLcalifornia

7 de oct. de 2015

I was faced with a potentially difficult situation with my Prius -- I got to work early in the morning and my dashboard was blank and the car wouldn't turn off. I immediately drove to the dealer and was helped by Tony Aguirre. He quickly diagnosed the problem and said it would be covered in full (on an 8 year old car!). They provided a loaner car for free. The whole experience was as painless as it possibly could have been.

Danf

6 de oct. de 2015

Just had my Prius in for it's 100,000 mile check. Jared Webber handled my service, and was friendly and efficient. He was able to take care of a follow up issue over the phone, so I didn't have to go back in again.

Barbara Packard

5 de oct. de 2015

I have had my Prius serviced at Magnussen's since I purchased it from them in 2008 and have always been extremely pleased with the service. Our service advisor was Jared Weber. He was excellent, and I hope to have him next time.

bestmen#94

3 de oct. de 2015

Thank you for your excellent customer service and user friendly environment in the process of purchasing the car we now have as well as the quick first response to solve the tire problem that was not of your fault we appreciate all yourhelp and look forward to future purchase for our next car.

Matt

1 de oct. de 2015

Thank goodness for Robert. He made the entire process painless and smooth. He went out of his way to help me and was patient, professional, and friendly all at the same time. A very pleasant experience that took far less time than I had expected. Highly recommend.

Magel1929

28 de sep. de 2015

I came in for Oil change rotate tires check fluids etc Jared Weber helped me very nice & I'm handicapped & he made sure I got to the lounge . Wait not long

Stealhy Mama

25 de sep. de 2015

I made an appointment w/ Said to check out & test drive the used 2008 Toyota XLE I saw on the dealership website. We (I brought my brother & my sister in-law)came. With the checklist on our hands, we inspected the vehicle. All was good. However w/ the dealer asking price, I told Said my offer. He didn't like. So...we went somewhere else for a while...like going to another dealership in Milpitas. The similiar vehicle I saw in Milpitas had way, way more flaws. The vehicle at Magnussen's T of PA looked much better. So...we drove back to Magnussen's of PA & I decided to buy that particular 2008 Sienna XLE. That is, if Said can give me an extra key to the vehicle. And you know what? Not only did Said give me an extra key, he gave me an extra FOB (keyless remote) to the 2008 Toyota Sienna XLE I now happily own. It's been a week since I bought the Sienna. So far...it's been good. Thank you, Said Abbas! You are the coolest dude at Magnussen's Toyota of of Palo Alto.

Iran sep 2000

23 de sep. de 2015

Always a good experience when I bring my car to this dealer for service or repairs, I always deal with Tony Aguirre, he is always so helpful and kind.

happy

22 de sep. de 2015

Octavio was wonderfully thorough explaining the service needed for my vehicle. I will ask for him next time my service is due. Everything was taken care as promised.

Steve72

21 de sep. de 2015

Although I had to return after the initial visit, I was called when the ordered parts arrived. I was able to make a service reservation convenient for my schedule. The car was ready when Amir Shah told me that it would be. Window fixed for the cost stated. I got the impression that Amir was trying to make the process as easy for me as possible.

TravelFamily2015

20 de sep. de 2015

We wanted to test-drive a Toyota Camry and were searching for the best deals, so we chose to come to Magnussen's Toyota of Palo Alto. Over the phone, we set up an appointment with Daniel and two hours later we were at the dealership. As soon as we arrived, Daniel took us over to the Camrys and we got in the car and began test-driving it. As we were driving, Daniel politely told us about the car's special features and how it differed from previous years' models. When we were done, we went inside the building. Daniel quickly sat us down and came back two minutes later with the COSTCO special discounted price. He explained the breakdown of the price and we didn't have to wait at all--it was so easy and quick, and it made us feel special. All in all, we had excellent customer service at this dealership. If you're in need of a new or used car, schedule an appointment at Magnussen's Toyota of Palo Alto. Prepare to be amazed!

josieknows

20 de sep. de 2015

I came in for a routine service and was immediately checked in, checked out and on my way to work on the Shuttle. Jared Weber took note of my concern about an odor in the AC and reported back about that, along with a summary of the service. I requested that my car be serviced as soon as possible, and indeed, it was ready in 1.5 hours. This was the easiest service I've experienced. Jared definitely takes the utmost care with his customers.

eascott

19 de sep. de 2015

Good, reliable service at competitive market rates. Add to that the online system, access to the car's entire service history and the likeable guys that face the public and we got a enjoyable exercise for an often not so enjoyable event. Thanks Tony.

Eric

14 de sep. de 2015

It can't be better to let a foreigner like me have a trustable service like this. Thanks you Amir Shah!

BDM

10 de sep. de 2015

took my car to Magnussen because L rear light cover was shattered.last Thursday 9/3. Managed by Alex Ramires. He ordered part .Arrived next day. Got appointment for 9/6.Part replaced. Picked up car 90 min.later. Whole repair process efficient. Alex oversaw process,and provided very good and efficient service. Bryan Myers.

mike

3 de sep. de 2015

Tony Aguirre was very responsive and thorough. However, I thought a two hour wait for an oil change was excessive, particularly since I was given a confirmed appointment.Sal Lasala

Happy Prius Plug-In Hybrid owner!

2 de sep. de 2015

We knew what vehicle we wanted, and Robert was able to explain all of the gadgets, bells and whistles completely and thoroughly. He's very low key but totally competent and easy to work with. Amazing service and follow up. By far the smoothest, easiest car buying experience, ever!

Rick

30 de ago. de 2015

Everything went very smoothly. This was a very routine service and I was in and out again in two hours. It would have been faster except they asked me about replacing some things that were marginal so I decided to replace them which took longer. i am very satisfied with the service and personnel.

Kate

27 de ago. de 2015

Tony Aguirre was very helpful. He explained exactly what needed to be done. He is a very kind, courteous individual.

john d s

24 de ago. de 2015

Alex Chazaro was excellent in selling us the Prius V.

Elizabeth Kaplan

20 de ago. de 2015

Octavio Rubio was very friendly, competent, and helpful. Car done on time - and the GREAT shuttle service BOTH ways from and to the facility helps a lot in making me a loyal customer!

lana5336

12 de ago. de 2015

We have always brought our two (2) Prius to Magnussen's Toyota in Palo Alto. Tony Aguirre has been extremly pleasant and helpful. We bought both of our Toyotas at Magnussen's and the service has been superb.

Dr. Princeton

10 de ago. de 2015

Thank Amir Shah for the great service. He finished all the paper work without me getting out of the car at all. He processed a coupon in a convenient way to let me get a good deal. He called me when the service was completed. All the services I requested were well done.

susiortiz

8 de ago. de 2015

This is my secon Camry Hybrid from Magnussen & I have had all my service done there. The team is excellent. In particular, Daniel Boyd has been most helpful in getting a loud noise when I turned corners or went in/out of driveways. It sounded like it was coming from the trunk but turned out to be in the moonroof assembly. He researched technical bulletins to find it was a known problem & had it resolved. He is knowledgable & very courteous with a strong customer focus!

amherst, marj

5 de ago. de 2015

I have owned a 2001 Prius for the last 14 years and with 250,000 miles I am sold on Toyota. Needing a new car, Robert Portillo at Magnussen's of Palo Alto, was thorough and a helpful salesperson with the patience to help me find my new Prius. I am extremely satisfied with his professional expertise. I also feel good driving my brand new car.

Jim

30 de jul. de 2015

We have been customers of Magnussen's Toyota Service Department since 2011. Our Service Rep is Dennis McConnell. Without exception and consistently, Dennis has demonstrated professionalism, courtesy, efficiency, customer care/concern for customer and a friendly, warm attitude and demeanor every time he has assisted us. All staff we have come in contact with have been extremely helpful, attentive and courteous.It is a refreshing and reassuring relationship that has earned our respect for Dennis and Magnussen. We recommend both without hesitation. Jim

Goodjob

20 de jul. de 2015

I kind ghT Rubio was very thorough & followed my maintenance thru from start to finish. It was a pleasant experience fr the time I drove up to the service dept. Since I waited for my car to be finished the customer lounge was clean & might add I enjoyed a couple of cookies & the availabity of cool drinks u have added.

Gary 1234

17 de jul. de 2015

Jared Weber is thorough, honest, caring, responded extremely fast when my visiting daughter needed new brakes urgently! I have worked with Jared for 5+ years-always excellent service.

Toyota Owner

14 de jul. de 2015

Octavio helped me figure out the most cost-efficient way to combine service elements for my RAV. He was fast getting my paperwork processed at the start and end of the appointment, and my service was done earlier than I expected.

naname

9 de jul. de 2015

This review is so simple to write! Alex Ramirez is simply the best--kind --considerate and very helpful.I used to work in Palo Alto and bring my car over for service but I have retired and could go to Burlingame but bring the car down to Alex.. It is worth the drive! He is so very fair and works with me to get the best service that I can get.

Old and wise

8 de jul. de 2015

I made an appointment and came early but Jared Weber was right out there with me. He figured out which of the recall info was relevant to my car, and then set me up for the 60K service. He signed me up for a free rental car at no cost, and I was on my way. I had forgotten my coupon, but called him and let him know the info on it. He called at 4.30..car ready to go, $70 deduction for coupon. Note from him today to make sure all was ok...He was so polite and helpful. I have always found the staff at Magnussens wonderful. having the Hertz rentals right there in the dealership was great Simone Underwood was so efficient and helpful. 5 stars + for this visit

Carlos estrada

1 de jul. de 2015

Great service thank you and fast i like the service from amir shah i gone come back for sure

don knuth

24 de jun. de 2015

my car needed its 90,000 mile service and my experience couldn't have been better. the serviceman amir shah was efficient, figured out how to save me 10%, arranged a shuttle to take me home while waiting and again to bring me back; the extensive checks were done on time, actually two hours earlier than expected; the shuttle drivers were friendly, and so was the lady who took my credit card.

Luis2713

23 de jun. de 2015

I got my first car a Toyota Corolla 2015, on this dealer since I arrived there they take their time to look a car exactly as your needs, without bad faces they don't waist your time, but definitely if you get a car here look for Farhad Rad a very nice person, patient and he cares about you and the right car for you, I recommend him.

Marlys

19 de jun. de 2015

Tony Aguirre, my service advisor for this service call, helped me understand and make appropriate decisions regarding what turned out to be over $2,000 in repairs to my 1997 Toyota Camry. His guidance was much appreciated. I bought my Toyota new at this dealership, and (with a few necessary exceptions) have had all of my car's work done by their service department. I consider the work to have been excellent. I recommend Magnussen's Toyota without reservation.

Alice Youatt

19 de jun. de 2015

During our last service visit, Alex Ramirez, service adviser, as always, was helpful, responsive and communicative. This is consistent with the many years of outstanding assistance by Alex. He has continually provided well-thought out opinions and advice. He has often gone above and beyond normal expectations. Magnussen's Toyota and its customers are fortunate to benefit from his skills.

DC

18 de jun. de 2015

Jared Weber was my "point man" when I brought in my Prius for a tune-up. At the last minute, I called in and made a last minute change of request in services. Jared complied quickly and was very professional. Thank you, Jared!

Karl

14 de jun. de 2015

I bought my new 2013 Prius from here, and ever since, the staff (Service, Parts, etc.) have been very professional, very informative, courteous and very warm. Saturday June 6th, Daniel Boyd was my service writer, and he was all of the above! Having been a certified Toyota mechanic myself 20 years ago, I'm familiar with how it goes, but the service here is indeed top notch!

Janet M.

11 de jun. de 2015

Alex Ramirez has been my service advisor for 10 years. He is always courteous and very professional. He explains repairs that are needed so I understand the problem. The service I receive at Toyota of Palo Alto is always reliable, timely, and the costs are reasonable.

Portia

10 de jun. de 2015

Alex was great!! My car was serviced and ready for pick-up right on time which I appreciated since I had a busy day ahead. I bought my car at Magnussen's and have all service done there as well. They have always been fair with excellent service and mechanics. Bravo!

Drivin' Grannie

4 de jun. de 2015

Randall Ricalde was in charge when I brought int in my 2007 Prius for its 65,000 mile checkup. I was glad to get at 10:20 AM appointment so as not to miss an early morning commitment. The car was ready about 1:30; I had two concerns, which Randall made sure were attended to; he even mentioned a similar noise that the AC on his own Prius was making and reassured me it was nothing to worry about. Unlike many dealerships, this one doesn't pressure its customers into making unnecessary repairs.

daveinmilpitas

31 de may. de 2015

Courteous, friendly, professional and real people. Worked out a Cash Sale price for the Camry and closed the deal all in one day. If you want a reasonable fair cash deal on a car go to Magnuseen's. I will be happy to drive to Palo Alto any time I need service on the new car.If you want to get jacked around and pissed off try the Milpitas dealer.

Eric

29 de may. de 2015

I wasn't actually ready to buy a car when I went in to look at Prius'. In fact, I was just about ready to leave when Darrell Starry introduced himself. He made the deal make sense and I almost couldn't turn down the deal. It was a pleasant transaction without a lot of pressure. About the only down side was the number of attempts to up sell me.

LPF

29 de may. de 2015

Amir Shah was an excellent representative of the service department. He was efficient, courteous, and competent. He took the time to explain what needed to be done and followed through.

Jane

29 de may. de 2015

I just had my car serviced at Magnussen Toyota Palo Alto and it was 5 star. Alex Ramirez is my service advisor. He is courteous, smart, and I trust him to assist me in keeping my car in A1 shape. I had to wait about 10 minutes before someone came to help me this time, but it is very rare that I have to wait even 1 minute. It just happened to be very busy. In additional to offering the shuttle service, this dealership offers bicycle loaners which is a great option.

careless driver

28 de may. de 2015

Jared Weber took care of our repair quickly and efficiently. We feel very comfortable taking the Prius in to Magnussen.

Pepe1017

28 de may. de 2015

Octavio was very helpful. I am very satisfied with the service that was done on my vehicle. If you want good service come with Octavio

Madlaw

23 de may. de 2015

We flew in from the East Coast and went in for an appiontment with sales consultant Dich Tran to buy a RAV4 for our son. As per our prior conversations, he was ready for the transaction but unfortunately we could not agree on price on the vehicle in his inventory. Though we did not buy a car from Mr. Tran, I would recommend him for his professionalism and courtesy.

Sparky

21 de may. de 2015

I made an appointment for a 5,000 mile service with Dennis McConnell. Dennis is always accommodating and thorough about explaining which repairs need to be done now and which ones that can be postponed. I always have done my service at this shop. I own 3 Toyotas with a total of 374,000 miles on them and I have never had a breakdown-on any of them.

Lilly Vaz

15 de may. de 2015

Mr. David Boyd was very nice and with a lot of patience I asked a lot of questions , he is very attentive and with great customer service

fj cruiser owner

14 de may. de 2015

Thanks, Said tied all the loose ends and made the deal work for me! I will try to be a repeat customer, recommend anyone to make the trip and give it a go.

SSI & KRK

10 de may. de 2015

We had our car in for the 20,000 mile checkup and maintenance. We had very good service from Dennis Mcconnell, including showing us how to work the bluetooth connection so we could switch phones when we change drivers, and finishing the service in a very timely manner! He went over the details of what was done, and what we need to watch out for and expect in the next service. It was a good experience all around.

TD

7 de may. de 2015

I recently purchased a 2015 Highlander Hybrid for my mother and we are very pleased with the overall experience. Said was very helpful and knowledgeable. He was not your typical car salesman and did everything in his control to make our buying experience a memorable one. I also had the entertainment systems installed. Alex Ramirez in Service was very prompt in setting up the appointment and the work was done very professionally. Overall, I am pleased to say that all of Alex's and Said's colleagues at Toyota of Palo Alto are a great team who are dedicated to customer service.

Jebmitchell

7 de may. de 2015

My recent interaction with ALEX REMIRES was totally pleasant: friendly and yet fully professional. Just the right mix of warm and caring but also fully efficient in getting into the details of the concerns that I had in a very effective way. Alex is certainly an asset for the company. Maybe someone should video tape one of his interactions with a customer and use it as a way to help new service agents learn how to deal with customers.

Satisfied customer

1 de may. de 2015

Daniel Boyd did an excellent job of caring for my safety, keeping the car when he felt it unsafe to drive, and providing me with step-by-step reporting on the progress.

NoelS

11 de abr. de 2015

Tony Aguirre was right there when I came in for my first service. After arranging the service he set up an appointment for my next service. Now, how convenient is that? My car was ready later in the day and Tony made checkout easy and fast. Excellent service.

CorollaSportGal

10 de abr. de 2015

I bought my car here a few years ago and have gone to them for service ever since. I had always been told by friends to not have a dealer service your car, but these guys are excellent. From the moment I get there, Tony Aguirre always keeps me up to date with what is going on with my car. I know I can trust what he is telling me. I am in and out in a reasonable amount of time. If it's a day where I am not waiting, they have a great shuttle service that not only takes you where you want to go in the morning after dropping off your car, but also picks you up in the afternoon. No more begging friends or taking cabs to get my car at the end of the day!The only negative I have is that scheduling service through their website sucks! It used to be great also, but some idiot decided to change it and now it is not user friendly. Bring back the old website!

Matt

6 de abr. de 2015

We worked directly with Ramsan. He was fantastic. He was incredibly professional and we couldn't beat his prices. We intended to buy a used car but opted for a new car because the prices were so good. I would recommend working w Magnussens any time.

S Ahmed

4 de abr. de 2015

Overall, very good experiece. Ramzan Samad was most helpful, got me a very good deal He was very professional and courteous. He tried very hard and worked with his Management to obtain a very good price.

Hikerbs

2 de abr. de 2015

I dropped in without an appointment for an oil change. Received very courteous, quick service. They called as soon as my truck was ready, and back to my routine.

Jane

25 de mar. de 2015

Jared Weber was a very courteous, professional, and knowledgable service advisor. I highly recommend Jared and Magnussen's Toyota Palo Alto for its customer service.

jcbd

23 de mar. de 2015

Just an update on Jared Weber and Magnussens Toyota of Palo Alto. Jared has again exceeded our expectations as the customer facing person at Magnussens. The service is always very good and Jared has made us confident and comfortable with the quality of service that we will receive. Great job in getting the Prius turned around quickly and efficiently.

EW

19 de mar. de 2015

My tire inflation indicator was lighting up periodically so I mentioned this to Octavio when I arrived for my 45K service. He had my tires checked and they were properly inflated. He also let me know that I needed new brake pads which I approved. Now I don't hear the brakes squeak when I stop. So I was very happy with the service that I received.

eddyningning

18 de mar. de 2015

Lisa was great. She is responsive and efficient. She knows her product well and gave me great advice. Strongly recommend.I also have a great experience in finance. Ken was helping me to process my paper work. He was patient and explain clearly. Most importantly he gave me good advice and package that saves me money. If you are looking for a Toyota, Magnussen Toyota is a good choice.

Maria D.

16 de mar. de 2015

I am very pleased with the service I and my car received at Toyota on 3/14/2015. Randall Ricalde did an excellent job greeting me, signing me in, and coordinating everything with the Service Dept. and the shuttle service. The same applied when I returned to pick up my car. Randall is very efficient and professional and takes care of every detail. He makes sure the customer has all their questions or concerns answered.

Hank Wilson

15 de mar. de 2015

I had a recent visit with Jared Weber working with me. He is great, friendly, professional and very attentive. I was very pleased with the service at Toyota in Palo Alto.

rgamblejr.

14 de mar. de 2015

My wife and I arrived at Magnussen's, and were met on the lot by Michael White. We showed him the ad with the PriusC we wanted, and he immediately got the ball rolling. Everything was handled smoothly, and about 3 hours later, we drove out in a new car.

harv

13 de mar. de 2015

Arrived on time and reviewed work to be done with Jared. He told me the time frame and I waited. He came to get me within the the time frame, explained what had been done and delivered my car. Personable, thorough, complete. Jared is tops.

PaulL

10 de mar. de 2015

During the purchase process an appointment was set up to check the vehicle and install safety equipment. I was greeted on the day of the appointment by Octavio Rubio who took charge of the process. Octavio answered all of my questions about the vehicle and gave me a time for when the work was would be done. Just before the promised time of completion Octavio called me to notify me that the work was done and the vehicle was ready to pick up. For a first experience with this car dealer I am pleased that the buying process and customer service was expedited so well. I am anticipating that further service will continue on such a professional level. Thank You!

RJM

10 de mar. de 2015

With multiple Toyotas in our family, the last couple of services were managed by Alex Ramirez. It is very refreshing to be able to consistently count on customer oriented service which is friendly, professional, confidence in their ability to diagnose and recommend actions that are in the best interests of the customer. This excellent customer experience is not just over a few months, but spans a few years of our dealings with this dealership and includes their entire staff that we have had an opportunity to interact with. Though not the closest to us, the above experience makes it worth while for us to drive the extra miles to this dealership.

jjhsia

25 de feb. de 2015

They are a very friendly bunch. Wasn't intimidated at all. Who said car salesman can't be your friend.The work was very detailed even on a used car.Good job guys!JackH

Tom H.

24 de feb. de 2015

I recently brought my Toyota RAV4 in for routine servicing and maintenance. From the moment I drove to to the dealership I knew my experience would be fantastic. My service advisor Brian North greated me promptly at my appointment time and invited me inside to discuss what would happen. Service of my vehicle was done promptly and back to me before the estimated time. I greatly appreciated the professionalism Brian had shown me and the knowledge he passed on to me about the process was more than what could be expected. Finally, Brian personally to seek me out to let me know when then servicing was complete. This was a great personal touch you hardly ever see nowadays. I would highly recommend Magnussen Toyota for others' servicing needs

Shokee

20 de feb. de 2015

The Service Manager was competent and courteous. I have been dealing with this company for several years, and the quality of sales and service is consistently good.

LR

20 de feb. de 2015

I highly recommend Amir Shah; extremely friendly individual. He kept me inform of every step taken with my car and had it ready in no time... Thank you Amir for the pleasant experience and for making everything painless!

BJC

17 de feb. de 2015

I have always found Magnussen Toyota in Palo Alto to be very helpful and reliable. I have dealt with several people there and been pleased with all of them. My most recent visit I had a new person, Dennis Mcconnel, who is a great addition to their team.

LMWPrius owner

11 de feb. de 2015

Octavio Rubio promptly checked in my car as soon as I arrived. I waited until the 50,000 mile service was finished. The waiting area for customers is well situated with available wi-fi, television, reading material, coffee and snacks. I was surprised that the whole process was faster than I'd expected. Octavio notified me as soon as it was done and came to the cashier when I was ready to check out and discussed the results of the service done to my car. Very good experience, as it was the last 2 or 3 times i've had maintenance work done at this dealership.

chantalmerritt

10 de feb. de 2015

I recently purchased a used car from Toyota of Palo Alto and had a great experience. Dich Tran was so helpful and kind and went out of his way to make sure everything was right with my car. I highly recommend working with Dich and this dealership.

Margaret Yamagami

3 de feb. de 2015

Alex Ramirez, service manager provided excellent service: friendly, polite, prompt, and extra helpful. He took the time to remove a black mark on the door of my new car, which I had recently acquired while parked at OAK airport... :-( Many thanks!!!

cjc728

30 de ene. de 2015

Recently purchased a 2015 Toyota Corolla. My 1st new car, by the way. I brought my car in for my 3 months service and Daniel Boyd was my service provider. He was very helpful and professional. He asked how i liked my car so far and my car has been great!! Daniel told me it was going to be about an hour and half wait and that i can wait at their customer lounge. (which i chose to wait). The lounge was clean, and they had coffee and cookies. By the way, the French Vanilla was yummy! =) After an hour later, Daniel informed me that my car was all done! My 1st experience there with this service was excellent. So far so good!

Camry owner

29 de ene. de 2015

Took my Camry Hybrid in for my 120K service on Monday and everything went well. Alex Ramirez was my service adviser and he's very thorough in explaining about the service performed and also reminded me of a recall on my car. We got that taken care of as well. Car was ready around the time promised. Overall, a very pleasant experience.

manjunatha

29 de ene. de 2015

Said Abbas was a pleasure to work and very professional and treated me with the utmost respect as a client. he extended his working hours when I visited the showroom and helped me in securing the deal.

KG6XF

23 de ene. de 2015

Poor Tony, the mechanic who was working on my cat called in sick with a severe migraine. Tony was so embarrassed in having to tell me that the car would be a day late. But what the heck, we can not predict an illness. Car was ready as promised by Tony albeit a day late, Mt car likes Magnussen Toyota having been serviced there for the past 20 years!

prius driver

15 de ene. de 2015

Danny Boyd was a pleasure to work with arranging a 45,000 mile service for our Prius. He was clear, thorough and competent, as was his phone call when wear and tear warranted extra parts. The car was ready early, and every detail attended to (including securing of the floor mats). Overall, we're very pleased with Danny and the work of the service department.

cole

14 de ene. de 2015

Alex Ramirez helped me get my Tundra fully operational again (after a rat infestation!). The cost was reasonable and they honored the 20% discount from their web site, so I was quite pleased. Alex was incredibly responsive, both by phone and email. He even showed me pictures on his iPhone of the damage underneath the intake manifold. My only complaint was that they didn't wash the exterior as some dealerships do after a major service.

roxc

13 de ene. de 2015

I went in to Magnussen Toyota for my 10,000 mile maintenance and went in worried I was going to be spending most of my morning waiting for my car in the lobby. However, my car was ready in less than an hour and my advisor, Octavio Rubio, took the time to carefully explain the maintenance service and any findings. He was very professional and courteous which made the whole experience a lot more pleasant than it usually has been in other dealerships.

rossini

13 de ene. de 2015

Brian North is very professional. They were so busy that day, he called me up to say there will be delays which really helped schedule my time accordingly.

pedroseven

8 de ene. de 2015

Alex Ramirez, our service advisor, is very professional and treated me with the utmost respect as a client. I will be taking our Venza back to the dealer (and make sure I secure Alex as the service advisor) for service when ever the need arises.e

LindaN

6 de ene. de 2015

Very dishonest management, total lack of integrity. I had a written agreed upon deal; I was then called and told the price would now be higher. Reluctantly I agreed to the new price and offered a credit card to hold the truck until I could come down the next day. They then sold the truck and didn't even tell me. Basically they just used me to raise the price past sticker for another person. Sleezy people, horrible experience. Find an honest dealership.

sloew

2 de ene. de 2015

The dealership has friendly service, great customer relations. I receive email updates when my car is due for service, and a thank you after my visit. Magnussen's is the only place I take my car for service.

Jenmatth

1 de ene. de 2015

I bought a Prius from this dealership 7 years ago from Dich Tran, and went back there when it was time to buy another Prius. Getting the exact specs we wanted was tough but they persisted and found a car for us at another dealership and had it brought in.I have had my 2007 Prius (now being driven by my son) serviced here, they are always super helpful.

anne

19 de dic. de 2014

I arrived a few minutes early or my appointment; Dennis McConnell met me and arranged for the desired services. After informing me of the probable duration of time needed or that service, he escorted me to the waiting Room. Dennis returned to explain a short delay and generally kept me posted on progress. He is very personable, focused and eager to see that all is perfect for clients.I highly recommend Magnussen and hope Dennis' service is retained by you.Anna Brown

Jazmine

18 de dic. de 2014

I've recently relocated to the Bay Area and wanted to find a trusted mechanic. Being female, it's very important to me that there's someone I can go to who is honest and won't upsell me. My sister recommended Randall Ricalde at Magnussen's Toyota in Palo Alto. I've gone to Randall a few times already for my full service oil changes and left very satisfied. Randall is very professional, honest, knowledgeable and gives good advice about maintaining my car. I don't feel any pressure at all when I'm here but at ease because I know I'm being taken care of. Prices are also reasonable for the great service. Thank you Randall! Jazmine

Skyler

2 de dic. de 2014

My wife and I are looking for a great car that save gas and roomy for my kids. We came in to Toyota of Palo Alto and talked to Tom Le and he gave us a fantastic price that beat all other dealers that we came across. Tom Le helps us get the car we wanted and the payment we can afford, thank you Tom Le for your great service and giving us the chance to own a Toyota. I recommend this dealership to everyone and family and Tom Le as their sales person. Once again thank you Tom Le.

jocar64

2 de dic. de 2014

I brought my '96 Camry in for a LOF. As always, they thoroughly check the car and note an additional issues. This time I needed the right axle boots replaced. Alex Ramirez is always great about explaining what is wrong so I can understand it. The were able to complete the work by early afternoon. I have been going to Toyota of Palo Alto for over 25 years and have always received excellent service.

Bill

30 de nov. de 2014

Darrell Starry did an excellent job helping us make an informed decision on a used car for my son. However, you need to make sure they expedite the purchasing process. We had to wait 3 hours to finalize paperwork.

marlys.okada

30 de nov. de 2014

Bought my 1997 Camry new from Magnussen's, and have brought it back for all servicing since. Obviously very satisfied with their work; the car runs great. Have worked with most, if not all, of the service managers, and can recommend all. Greatly appreciate shuttle service to/from home when service times run longer.

Bill D.

24 de nov. de 2014

Dennis McConnell is always knowledgeable and friendly.He ensures fast accurate service on my Tacoma every time.

Joseph Rizzuto

14 de nov. de 2014

Excellent service. Jared Weber was very accommodating.

Oya Thomson

13 de nov. de 2014

I have been going to Magnussen Toyota to service my 2006 Prius for years now... I would like to take this opportunity to recognize Jared Weber of Magnussen Toyota for his most personable, and incredibly professional customer service skills. The experience of servicing my car is no longer a drag and stressful one for me thanks to Jarred. He is always cordial, on time, and most definitely offers the best expert advise. Thank you Jarred!

GiantsFan

30 de oct. de 2014

I have scheduled my service appts with Dennis McConnell for several years now and he always takes great care of me and my Sienna. He remembers me every time I call or come in, doesn't push any service that I don't need, gets me in and out quickly, and really seems to enjoy his job and working with his customers. It is always a pleasure to see him. Highly recommend Dennis!!

Raromero89

20 de oct. de 2014

I had a great experience here. The staff was friendly and helpful. The entire car-buying process was quick and easy. Darrell Starry was able to answer all of my questions and helped me set up my car with Bluetooth connectivity. I highly recommend this dealership!

Raromero89

20 de oct. de 2014

I had a great experience here. The staff was friendly and helpful. The entire car-buying process was quick and easy. Darrell Starry was able to answer all of my questions and helped me set up my car with Bluetooth connectivity.I highly recommend this dealership!

anuj.dewangan

3 de oct. de 2014

This is a review for 15K service of my 2013 Toyota Camry. I was helped by Daniel Boyd. Daniel was very kind and professional. He tried his best to help me out and went out of his way to make the service experience pleasant.

mAmit

1 de oct. de 2014

This is my first time with this dealership for 30K mile service of my Toyota Corolla 2011. I interacted with the manager "Amir Shah" and found him to be very professional and not pushy at all for buying additional services. The overall experience was good and I'll recommend this dealership to my friends as well.

happy car buyer

15 de sep. de 2014

The best dealership I have ever dealt with. Supr friendly, courteous and helpful. Zero pressure to buy and the really seem to care about the customer.

altamit

9 de sep. de 2014

It was really a pleasant experience at Toyota Palo Alto. I got an excellent deal on the service package, James Miller, service manager there, was extremely courteous, and took care of the whole process very fast, and my car was done much sooner than I expected. Would definitely go back there.

Dave Baluyot

16 de may. de 2014

They have the best sales people. Look for Richard (sales manager).

TrixiePixie

27 de abr. de 2014

My mom helped me buy my car new at this dealership 12 years ago! Great mechanics have kept my little Toyota on the road ever since!

rrdean

1 de abr. de 2014

Just purchased new Tacoma - Lisa La, along with Finance supervisor made it the quickest and easiest car buying process I've ever experienced. Thank you!!

Scott

25 de mar. de 2014

What a terrific experience we had buying our new 2014 Hybrid Highlander. The entire staff was helpful, friendly and patient. We are so appreciative of their time and effort to bring us exactly what we hoped for in a new car. Thank you!

Hiro

25 de mar. de 2014

Anthony Fontanilla He is specialist and great. He recommend great reasonable car I`m verry happy now I can not speak english very well but he helped me. thanks

ClaireLopez

13 de ene. de 2014

I recently purchased my 2014 Toyota Corolla here from Max Baldovinos. I cannot say enough nice things about this dealership and especially the employee that assisted us. Extreme patience, knowledge and courtesy were demonstrated throughout my visit. I am very grateful that such a stressful experience was made much easier with the help of Max. If I buy another vehicle in the near future, I will definitely return to this dealership.

remembergod

30 de oct. de 2013

I purchased a Toyota Camry Hybrid LE 2013, my first car from Toyota of Palo Alto. Diana Lewis was very helpful. She is expert to explain all of my questions. She is nice and patient. She knows inside out of the car. She showed me to operate the vehicle. That is why I told my brother to come to buy Prius third from Diana. Thank for train her well. I prefer my friend to come to her to buy car.Carrieann

AliceWeidemann

11 de oct. de 2013

I Came to this dealer, first met Dich Tran, he said he was busy and introduced me to Diana.Diana is a really nice lady, but very inexperienced and didn't seem to know much about the cars she was selling. After the second time she came back to her manager for asking some questions before my decision to buy a new Camry, The sales manager (Andre Kamali) was yelling at her and me. I was shocked with his behaving very unprofessionally, unrespectful and very rude. I will never go back to this dealer again. Magnussen's Toyota of Palo Alto / bad services and rude sales manager.Luckily, a week after I bought a new Camry car at Toyota Sunnyvale. Their services over there is fantastic with very nice employees. So if you are considering buying a new Toyota or servicing your Toyota, I would highly recommend Toyota Sunnyvale to everyone.

Djamel Tiab

18 de jul. de 2013

I needed to quickly replace my car while visiting San Jose. Anthony Fontanilla at Magnussen's Toyota Palo Alto did a great job given the limited time I gave him! Good car shopping experience overall

margotlive

15 de jul. de 2013

Max and Angel could not have been more helpful. From locating just the car I wanted with all the bells and whistles I wanted (not an easy task!) to showing me how everything works, they have been just super. Their ongoing support has been greatly appreciated. I could not recommend them more highly.

new Prius Plug-In owners

2 de jul. de 2013

My husband & I had done our homework and decided that the Prius Plug-In was the best fit for our needs. We had visited other local dealerships before going to Toyota of Palo Alto and meeting Anthony. We were pleasantly surprised to find such a helpful saleperson and a low-pressure purchasing experience. Anthony answered all of our questions, worked with us to negotiate a good price, and offered to help set up Entune once we purchased a new phone. We will definitely contact him when we are in the market for another vehicle.

P.H.

30 de may. de 2013

Recently bought a new 2013 Toyota Sienna from Toyota of Palo Alto. Anthony Fontanilla was our sales rep. He was very helpful and made the new car buying experience a great one. I had a few inquiries before and after purchasing the car and Anthony called me back with the answers right away. If you are looking to purchase a car, make sure you ask for Anthony Fontanilla!!!

new car owner

28 de may. de 2013

Anthony was a good sales rep for toyota. Drove away with a reliable no strings attavhed family car. Def buy from them again and refer to fam and friends

christina mdx

28 de may. de 2013

Had a wonderful experience. I was rear ended by someone without a drivers lic and no insurance. My trunk was ruined...picking up my.kids from school was embarrassing. My little dodge was small and not a very good family car for myself, husband and two children so i made a trade for a 2008 acura mdx and i love it. Anthony made my trade possible and my family more comfortable. I do not regret going to toyota palo alto and tomorrow i am going back to get tree sap removed from.my window and will expereince the rental carppart of this co. I am actually looking forward to it. I will def refer fam and friends and will return in years to come

Tod1932

9 de may. de 2013

I recently purchased a Tacoma pickup from Max Baldovinos at Toyota of Palo Alto. He was helpful, straight forward and absolutely no pressure. He took time to make sure I could evaluate a vehicle he did not have in stock. There was never, pressure, let me check with my sales manager baloney. The process was quick and easy, and the price was better than expected (yes, I researched it online before I went in). I don't know how the other sales people are, but I can absolutely recommend Max.

JillCohen

30 de abr. de 2013

I went in to buy a used Prius with a fixed amount of money and a clear idea of the features that I wanted. Matt made it work for me is a very reasonable amount of time. I'm very happy with my car, and it was a very comfortable car-buying experience.

AdrianaValdivia

21 de ene. de 2013

I brought my car in for a 5k service on my brand new car. Tony Aguirre was my service advisor. He was really friendly and kept me updated on my service. I would definately come back and reccommend this dealership. The rest of the staff was also great.

twolff

15 de ene. de 2013

We found this dealer to be extremely friendly, knowlegeable, and helpful in every way. Cherife let us take our time during the two test drives, and was straightforward in setting out the pros and cons -- for us, with our particular needs -- of the Prius and Camry Hybrid. He and Andre worked with us to reach a fair settlement on our trade-in, and Anna was very clear in describing our financial arrangements -- not to mention that she is warm and charming.I said the price was "good" rather than "great" because I don't really know what a "great" price would be. I certainly felt that they did their best to reach a fair price, and after all, these cars are very popular, so they don't need to offer "great" -- i.e. bargain -- prices to attract customers.A good team. I definitely recommend them.

TonySavor

11 de ene. de 2013

Andrew Lim was an excellent sales manager who went way above and beyond. He picked me up, stayed late because he knew I needed the car the next day, spent time to listen to my needs and questions. He never used pushy sales techniques but rather spoke in plain English.Perhaps most surprising is that he was able to put together better pricing than GM with my employee discount on a comparable Toyota vehicle. He made the whole experience low stress and comfortable.I was so satisfied with Andrew and the whole experience that I offered to take him out to lunch.

Barcelona1979

10 de ene. de 2013

Max help me a lot to choose my new car. I'm so happy to choose mangnuss Toyota of Palo Alto ca. Thanks so much

phoebearch

30 de nov. de 2012

We knew what we wanted to get, Jeet got us the car we wanted, so we drove it off the lot the same day. This is a dealership we've used for all our Toyotas.: -)

Barbell2000

19 de oct. de 2012

I purchased my new Prius C from Angel Rincon and strongly encourage you to have him help you get into your next car. He is a true professional who will give you all the facts. Angel is completely honest and totally upfront; he also has the best deals in the Bay Area. Angel promptly answered all my inquires whether they were email, text, phone or in person. After the sale, he came in on his day off to make sure I was taken care of and took the time to introduce me around the dealership to meet his other colleagues who would be taking care of me for parts & service. I beleive that this dealership has a great team spirit which was evident each time I visited. I m glad that I'm now part of the Toyota of Palo Alto family. Thanks Angel.

tututrann

17 de oct. de 2012

I got treated well by a Vietnamese sale man, named Dich Tran. He patiently offered a price with me to give a win-win deal for both sides. However, it's kinda "mysterious" when all used cars only have one car key.

susiortiz

26 de sep. de 2012

We purchased our third Hybrid from Toyota of Palo Alto this month and couldn't be happier. I traded in my 2007 Camry Hybrid for the 2012 and am truly impressed with the changes in the car over the past 5 years. Dich Tran helped us with the Prius we bought in 2007 as well as my new Camry. He makes what is normally a stressful event into an enjoyable one. He is honest, not pushy and very concerned with his customers. The finance team were also efficent and easy to work with. Toyota of Palo Alto has done all of our servicing for the past 5+ years and their service department is outstanding. I can't say enough about this dealership :)

kmv12

26 de sep. de 2012

I had an extremely positive experience buying a used 2010 Prius at Magnussen's Toyota Dealership. This was my first time buying a car and I am so thankful I had Dich Tran as my sales representative. He is very kind, helpful, genuine, and trustworthy. He was very knowledgeable about all Toyota products and was very good at explaining all of the Prius features to me. He was also very patient when I did not understand something and was able to answer all my questions with ease. I had just moved to the area from Pennsylvania and was looking to buy a car fairly quickly with specific features. Dich catered specifically to my needs and took the time to listen to all of my concerns. He was very respectful of my financial concerns and helped me find exactly what I was looking for. Magnussen's Toyota of Palo Alto and specifically Dich Tran's customer service far exceeded my expectations. I would highly recommend going to Dich Tran at Magnussen's Toyota of Palo Alto if you are looking to buy a new car!

mogrit

17 de sep. de 2012

I took my 2012 4-Runner in for the 5,000 mile checkup. I made an appointment for this service two days beforehand. Upon arriving at the service dept., I was made to wait in my car for 15 minutes. I was told that my car would be ready in 1 1/2 hours. I arrived 1 1/2 hours later, only to be told that they hadn't gotten to my car yet. After an additional 1/2 hour of waiting, my car was finally finished. I think that is appaling considering this was my first checkup in my new car. I will never bring my car to this dealership again, the service manager doesn't know if he's coming or going, very unorganized.

hchezar

8 de ago. de 2012

I found Antonio to be highly knowledgeable of the products and polite throughout theentire sales process. I would highly recommend him to other customers when visiting your dealership.

hrez13

24 de jul. de 2012

I had the pleasure of dealing with Mr Angel Rincon at Toyota of Palo Alto (Magnussen) and unlike the really hard time I had at many other car dealers I'd visited prior to this one, I did not leave the show room and actually purchased the truck I was looking for. It was the easiest transaction and orking with Angel felt more like a friendly conversation than haggling over the price, which, by the way, was less than what was offered for a used truck with comprable options at other places. Even the finance lady (sorry forgot her name) did not try too hard to push the "paint protection/under coating/scotch guard, etc." junk on me (which are pure bogus money-robbing deals dealer folks try to suck out of some saps.Over all from the time I test drove the FJ Cruiser I was looking for, till the time I signed the papers took me less than an hour. Of course, I had done my homework already.If you contact this dealer, ask for Mr Angel Rincon to be your sales person(and no, I'm not a paid fake customer or his cousin).

iein

14 de jul. de 2012

Unfortunately this Toyota dealer has a bunch of problems with their sales and service staff. I've been taking my 2005 highlander here for years and we just had a horrible experience. The service staff tried to dupe my wife into unnecessary services like fuel injection cleaning, battery replacement, and brake pad replacements even though I just did a full 19 point inspection at a good mechanic and no such problems flagged. also they promised a 15% discount then reneged when we came to pick our car up. I'd find another qualified mechanic or other dealer with a better service and ethics record.

mpeavler

10 de jul. de 2012

I purchased a new Toyata Tacoma from Magnussen and the process was as simple as cold be. Jimmy Nguyen was great. He set up two different test drives and we made a deal. The vehicle was not in Magnussen's stock but they went out and got what I wanted. It was a breeze and the price was fair. Couldn't have had a more pleasant buying experience.

alexandrelyra

25 de jun. de 2012

I am still trying my new Prius 2007, but so far it is a very nice car and my wife and I are really pleased. Special remark goes for salesman Matt Wiegman, his business knowledge and promptness was outstanding. We got a pretty much decent deal and if we do not have any surprises with this first acquisition we will most certainly come back for future deals!

emey13

12 de jun. de 2012

Lisa La is great sales rep. She is able to work out a deal for you. Any one who is interest in purchasing a new car, I would recommend Lisa La.

louis88

8 de jun. de 2012

I got very good quote of Sienna XLE through internet from Lisa .She gave me a follow up call quickly and ask me what I wanted.She E-mail me several quotes matched to my needs with their availble car in stock.I was able to find the Sienna I needed quickly within that morning.I went to the dealer in the afternoon and test drive the car she quoted me.I decided to upgraded with better package.They had the car I like and we tested drive the car.She gave us good price for that one and let me trade in my old car.The process was very smooth and quick and we walk out with 0% down and 0% interest.This was the best car buying experience for me.I strongly suggest to buy car from Lisa.The finance person was also very good and very helpful.He gave us good insurance package.

robsf23

27 de abr. de 2012

We purchased a Toyota Prius V Three from Toyota Palo Alto last week. Not only did they have the best price, they also had the exact color we wanted. We dealt with Lisa, the Internet Sales Director (Toyota direct sales). She is very professional and accommodating. Were so glad she helped us. During my initial online search for our car, we had gotten internet quotes from multiple dealers. I checked almost every (ALL!) car buying website (edmunds, cars.com, carsdirect, truecar, etc) and requested quotes from local dealers through these sites. Within a few hours, I received multiple price quotes but when I contacted them, they did not have the color we wanted. The dealers who quoted me were only within 20 miles of our residence (I guess the car websites picks the closest ones to you). Also their price quotes were not as low as I expected. I knew the price wasnt going to be too low right now since the Prius V is an in demand car but I was determined to get the lowest price or best deal I can. These dealers would constantly email or call me to see when I can come in for a test drive or when I plan to buy. I asked them specifically if they had the color we wanted. They said no but 1 or 2 of them said can get it from another dealer. I know swapping cars with another dealer was a hassle and not the way to go. I wanted a dealer who had the car we wanted in their lots. Other dealers tried to convince us to buy one they had but in a different color. We only wanted the Clear Sky Metallic color and no other ones. I knew these were the dealers that I did NOT want to deal with nor buy from.Frustrated and looking for a better deal, I expanded my search to 30 miles or more (to San Jose) and requested for more quotes. Immediately, I got a great email quote from Lisa at Toyota Palo Alto. Wow! Her quote was over $1,000 less than the lowest quote I received. In fact, it was only a little above the dealers cost (NOT the factory invoice, which is higher and commonly published on the web. Find the dealers cost what the dealers actually paid for the car) that I had previously researched on the internet (cars.com, edmunds, and truecar). So I knew it was a really good deal. But I had to make sure it was not the (lower) Two model but the Three and it was in the color we wanted. Also I verified that no other hidden fees were included in the quote. I emailed Lisa and she responded immediately. She ensured me the price was for the Three model in the color we wanted and the only other fees not included were tax, license, and doc fees. She even took a picture of the exterior and interior and emailed to me to show me the one they had in stock is the color we wanted. I also went to their website to check their inventory to make sure they had it (yes dealers websites lists their current inventory). They were only 1 of 2 dealers in the SF Bay Area (the other was in South San Jose) that carried the Clear Sky Metallic color with dark gray interior (as of that date anyway).Since we knew this is the exact car we wanted, we put a deposit down to hold the car. She emailed me the cars VIN # and specs. Yup thats the car we want. We made an appointment to see Lisa the next day. When we met Lisa, she immediately showed us the car in the lot. It was all detailed, prepped, and with a tank full of gas. We test drove the car and Lisa went over the features and answered all our questions. After that, we went back to her office to finalize everything with the finance department. Raj took care of us from there with the paperwork and other options we can add. He (nor Lisa) did NOT pressure us to get the options. He presented and explained the risks, benefits and costs. Also we did NOT get the revolving door game with let me check with the manager or VP about this and that and they try to pressure you to add this option. Nope none of that! We just dealt with Lisa in sales and Raj in finance. In the end, we were very satisfied with our buying experience and speed of the transaction. We were in and out of the dealer in about 2 hours and that includes the test drive! This was definitely nice car buying experience for us. We highly recommend Toyota Palo Alto and their wonderful staff.

spanelli

8 de abr. de 2012

We have owned many cars but this was our best experienced ever dealing with Andrew! He did not mess around. We told him what we wanted for our daughter and our budget and he totally worked with us to get the best deal! He never tried to talk us into anything but explained certain options that we might want to consider and why. If we opted for something we got a fantastic deal! My husband was actually out of town and I did this all on my own which can be pretty scary, Andrew was there coaching me all the way!! The car was a surprise for my daughter, she was away at a school trip when all this took place, Andrew new our whole surprise plan, and he even went to the extent of buying a huge red bow to put on the hood of the car when my daughter saw it for the first time!! I would definatly recommend this dealer to anyone but most important...you have to ask for Andrew Lim!!! He is the Bomb!!! I wish all my past experiences with buying a new car could of been like the one I had with Andrew!! Sincerely, Sue Panelli

Bill Mitchell

31 de mar. de 2012

I have purchased Lexus for the last few cars- and had excellent experiences. I was cautious looking into a Camry- but it was the exact right car- mileage, looks, safety. I found Andrew Lim on line and we started a conversation. The complete process was exactly like buying a lexus. Andrew was professional and was really interested in making sure I got the right car for my circumstance. A very enjoyable experience. I can highly recommend Andrew Lim for anyone interested in finding enjoyment in buying a car.Thanks for making it a memorable experience.Bill

DaveShep

13 de mar. de 2012

I just recently purchased a '12 Prius V (wagon) from Andrew Lim. He is an honest, respectful and straight shooting salesman. He was very knowledgeable about the products and bent over backwards to make sure I was getting what was best for me and what I wanted. And a great price too! Thanks Andrew and thanks Magnussen Toyota, I love my Prius V.

wlprius

8 de mar. de 2012

I purchased a 2012 Prius from Angel Rincon and was pleasantly surprised by the low pressure and very reasonable price negotiation. My initial quote was higher than what a friend recently paid for an identical vehicle and Angel was very effective in presenting a new offer that met my target price. Test drive, price negotiation and paper work took about an hour and I picked up the vehicle later the same day. In my case I did not give "Great" rating for dealership Customer Service and Friendliness due to somewhat sedated customer desk/information staff. I'd give "Great" rating to Angel's customer service and friendliness. I highly recommend Angel.

leofleck

5 de mar. de 2012

Ferdinand was very nice and honest while dealing with us, we are very happy with our purchase and definitely recommend him to other buyers. You won't retreat because he makes the best effort to sell you what you want to buy.

bluoxe

30 de jun. de 2011

I just purchased a car from this dealership. Raj, the salesperson that sold me my car was AWESOME. Everyone at the dealership was very friendly and the whole purchasing experience was actually pretty fun. If you need a car, ask for Raj and if you buy a vehicle make sure he has you ring the bell!

double1234

20 de jul. de 2009

I sent my car to do the 15K service on Thursday. The lady who serviced me called me in the afternoon asking if I am willing to pay more for some filters which are expensive as far as I know. I told her not to do it, since I was told it was farely easy to do it myself. Then Sunday I found that my 1.5 year new prius was leaking oil for the first time. :( It smeared my garage a lot, and keep leaking. I went to their store but found that they were closed sunday, and nobody takes care of anything. I had to come back Monday, and they say they need check it, and I need wait. The waiting time has been more than 10 minutes, I am still waiting, and I see my car is right there, nobody come to try to help yet ....I am disappointed with such service. I think I won't come here again.