crg1963

3 de oct. de 2016

Steve is an excellent salesman. He is friendly, mannerly, helpful, and knowledgeable about the 150 Ford pickup truck. We will definitely recommend him as a salesman from whom to buy a vehicle.

kat5442char

30 de sep. de 2016

The whole team was extremely helpful. Our need were met, our dream fulfilled. This the way and place to buy your next car or truck

Fred Boyer

11 de sep. de 2016

Excellent experience. Purchased the vehicle in one day after a test drive the day before. Took about 30 minutes to get to the finance office the sign papers which I felt was a bit long. I'm not aware of the cause of the delay.

Jonathan

10 de sep. de 2016

The whole experience with buy and used f-150 was awesome. My sales person was Debbie Henry and she was extremely helpful. The truck I went to look at was not what I expected it to be but she got me in a great one owner f-150. They got me great financing definitely would recommend this dealer.

Jennifer

10 de sep. de 2016

All personnel was nice and friendly. The dealership was very clean. They were patience with us while we decided which vechicle we wanted. I was very comfortable at this dealership unlike some others that i have been at.

Nurse23

10 de sep. de 2016

Malloy Ford is a great place to purchase a vehicle. The staff is super helpful and I'm so glad I trusted them to offer me a great deal. I will definitely recommend them to anyone I know looking to buy a car!

Kevin54

4 de sep. de 2016

All personnel at Malloy Ford were friendly and very professional and our experience overall was very good. We got a good price and were always treated with respect and nothing was forced on us as can be the case at many car dealerships.

Jerry the Band parent

2 de sep. de 2016

Very good sales experience. They really worked with me to get the deal done.Paul Crowe is a great salesman.

dano310

28 de ago. de 2016

This was our 5th vehicle from Malloy's and as usual it was an easy experience. All staff involved make this an easy choice every time.

Newfocus

24 de ago. de 2016

LOVED my experience here! Steve Whittington was awesome. He took the time to find the right car for me, kept my budget in mind, and was never pushy in any way. He genuinely wanted what was best for my family. When I already told him I wanted to buy the car he took the time to look things over and found out that the heated steering wheel wasn't working. So instead of sending me on my way with a problem, he put me in a different car that night so I could make it to work and then I came back the next day to pick up the car. Financing (I'm afraid I can't remember his name) was great too! He knew I needed to make it to work in a certain time frame and made sure I would be able to get the financing done and still be able to eat and get ready before work. Everyone there is friendly and helpful, whether it be someone holding the door for you, asking how you're doing, or offering a drink. Please do yourself a favor and go here for your auto needs!

fordtruckbuyer

23 de ago. de 2016

I visited several dealerships and, until I arrived at Malloy Ford, I was shown only what the dealer wanted to sell me, not what I needed. At Malloy, they listened to my need and match me with a perfect truck at a price that I thought was not possible (I've never seen such a competitive offer on a new Ford Diesel 4x4 truck). Michael Lampson was a well informed salesman and was able to answer all my questions. They also gave me a very respectable value for my Dodge trade-in. I'm happy to be back in a Ford truck -- and a new one at that! Thanks Malloy Ford !

Bpatnpat

4 de ago. de 2016

I have bought a vehicle from Malloy before and have had a good experience with them until now......not sure what they expect or explain to their new hires in the service department but I was completely dissatisfied with the lack of customer service of a certain individual to a point that in the next year when we are purchasing a truck I will not be going to Malloy. Also never got the call from a manager like we were promised to take care of our issue....thanks service department at Malloy

ValyCop

29 de jul. de 2016

From start to finish my buying experience was first rate. The sales staff of JJ Tyson and Brenna Hott along with web contact Alice Rohman treated me as though I were family and my interaction with them was most enjoyable. In a little over two hours I was driving away in my new F250.Tom Ross who is the head of financing for the dealership treated me with respect and explained everything to me before I "signed on the dotted line." The guys working the front desk who processed my paperwork also deserve credit as well as the prep "boys" who made sure my new truck was spotless. I only wish I knew what their names were to pass along my accolades.Thanks Malloy Ford!BobC

ValleyCop

28 de jul. de 2016

From start to finish my buying experience was first rate. The sales staff of JJ Tyson and Brenna Hott along with web contact Alice Rohman treated me as though I were family and my interaction with them was most enjoyable.Tom Ross who is the head of financing for the dealership treated me with respect and explained everything to me before I "signed on the dotted line." The guys working the front desk who processed my paperwork also deserve credit as well as the prep "boys" who made sure my new truck was spotless. I only wish I knew what their names were to pass along my accolades.I want to add that Tom Ross didn't have to talk me into the extended service plan because I had already made up my mind to make that purchase. Yes, the dealership makes money on the extended service plan, but I'm here to tell you that it is well worth the added expense. I have viewed six different Reviews of new Ford vehicles and one of the major topics is whether to buy the extended service plan. Each of those reviewers said that Ford has the best extended service plan in the business , but frankly I already knew that. My advice if you're buying a new vehicle or even a pre owned seriously consider buying the extended service plan because it's well worth the price. Even if you have to pay out a small deductible it could potentially save you thousands of dollars out of pocket.Thanks Malloy Ford, I enjoyed the experience, but unless they come out with a better truck than my F250 I won't be seeing you for awhile. ; )

Big Bear

23 de jul. de 2016

Everyone was pleasant and worked with us on getting out transit. All questions answered professionally. David Walla was extremely nice in helping us. The experience was very nice .

michaelthrn123

16 de jul. de 2016

I purchased a 2011 Ford Fiesta from Malloy. The car didn't make it to my house before over heating. I contacted Malloy and they said they saw nothing wrong with the car. Once I got the car back it did the same thing. This time I took a video and they finally decided to work on it. They had to replace the engine block. Later I have problems with the car and take it to a mechanic who found the person that put it together left a part off and rather than pull the transmission and fix it right they grounded off the outside of the part and put a screw into my engine block to hold it in place rather than the bolt that is supposed to hold it. They are refusing to even pay for the repair that wouldn't have been needed if the job would have been done right the first time.

michaelthrn123

16 de jul. de 2016

Car didn't make it home on the first day. An engine block was put on it but short cuts were taken causing more problems. I took it to a shop where the mechanic discovered that Malloy ground off the outside of the part because they didn't want to pull the transmission to put it on the right way. They actually ground off the part that the bolt went into so they put a screw into my engine block. Definitely not a trustworthy dealership!

2016fiestaowner

12 de jul. de 2016

Mickey(Michael ) had shown a great interest in my personal needs in purchasing a car. He worked hard in getting me the best possible loan and interest rate. He has definitely met the criteria of special salesmanship ethics. Thanking everyone at Malloy for their service.Proud owner of 2016 Ford Fiesta

MIKE S.

30 de jun. de 2016

I was not planning on buying a car this weekend but I did! I bought a nifty Ford Fusion SE and had a great experience with the staff at Malloy Ford in Winchester. All of the staff I encountered were pleasant and friendly. The dealership was clean and orderly. And the coffee was bottomless!I was fortunate enough to be approached by Ms. Debra Henry while I was browsing the lot. She is an outstanding sales representative! So friendly and helpful! Even though she had a morning appointment arrive well after they were expected, she was able to handle both of us. I really appreciate that she gave me space to look around at cars all over the lot without being pushy. She was there when I needed her for questions or car keys but otherwise left me to roam and test drive when I was interested in something. I believe I got a fair deal during our negotiations which is usually one of the more miserable parts of car shopping. Great job Debi and Malloy!

Bomber_collegestudent

26 de jun. de 2016

In 3015 i bought a new 2015 car. I thought that i was being treated fairly and i wasnt. This dealership manipulated me to get a car 2x over the stucker pruce with no extra useful incentives, i was not offered rebate deals anf have negative equity on this car!!!! This scamming dealership turned what should have been a memoriable experience for me graduating 1st in my family from college into a nightmare. I warn anyone seeking fair and honest bussiness realtionship to SKIP OVER this RIP-OFF ARTIST DEALERSHIP. If i were a white male this wouldn't have happened to me but lesson learned. I HATE THIS DEALERSHIP!!!

retired

15 de may. de 2016

Mallory ford is great to work with, no pressure form salesman, they were great in getting me the best deal Bill and Brian the best

concrete guy

13 de may. de 2016

This is my second visit to Malloy Ford to purchase a vehicle, Friendly, and efficient....and was pleased with how accommodating Bill Albright was and all staff seems to be helpful with everyone's customer, not just their own.

White Fusion 13

8 de may. de 2016

A very professional dealership. In 2013 I bought a new Ford Fusion and have been back several times for routine service maintaince. All the personnel have always been very helpful and polit during my purchase and service visits. During my last visit they even caught a recall that I didn't know about and took care of it. So far very impressed with Malloy Ford. Marie

Peach

2 de may. de 2016

We recently had a devasting loss in the family and needed to go out of town for services. We took the car in for a routine oil change and upon inspection they found new brakes and rotors were needed very badly. An hour later we were done and on our way. With a 400 mile ride ahead of us we rested easily knowing the car had been taken care of. Thank you Malloy Ford for making a difficult trip safe for all.Too make things even better we had a prepaid maintenance agreement so not one penny exchanged hands.

Hatch180

27 de abr. de 2016

I have purchased two vehicles from Malloy and each purchase has left me feeling great about this dealership and the employee team. There was never a sence of pressure, rather, a sence of helpfullness and friendliness pervades from the moment you arrive till the deal is sealed and even beyond. Bargaining was friendly and a sincere effort was made to accomodate the customer. I would gladly recommend this dealership to my family and friends and by that I mean every facette from sales to finance to survice to management.

Furniturenow

20 de abr. de 2016

Personable,knowledgable and courteous with a fair price.Ther was no haggling or nonsense about the trade in and all the numbers and pricing were figured in front of me not in a back office. They also had a good selection of trucks

3Gwoodworking

29 de mar. de 2016

I brought my 2012 F350 in for a major fuel system problem. While it was in the shop, I decided that perhaps it was time for new truck. The sales staff was very friendly and we were able to come to a deal without much drama or back and forth. Overall one of my best buying experiences. These guys are top notch and will go the extra mile, even got me a better interest rate than they originally quoted me.

Jwetzel

29 de mar. de 2016

Had issues with service department not fixing my truck or getting back to me. I was told to either come and get it or I would just have to wait. It has only been 8 days and they still don't know what's wrong nor have I been offered a loaner vehicle. Oh yeah my vehicle is under warranty.

Crystal1013

11 de feb. de 2016

I think a 5 star rating of Malloy Ford is too low! My husband and I purchased a 2016 Ford Focus from Adam Sees and we love it! Adam was so caring and so helpful with every question we had! The entire staff there made us feel so comfortable. We also dealt with a very nice lady Alice she was also very helpful and kind. I would recommend to everyone to purchase a vehicle from here! This will be the only place we will ever purchase a vehicle from!

crystal1013

11 de feb. de 2016

Our salesman Adam Sees was the best! He was very caring and very patient and helpful with every question we had! Everyone there at Malloy Ford was helpful and very kind! I would recommend to all my family and friends to purchase a car from here! I think a 5 star rating is too low for this dealership! I am very well pleased with my new 2016 Ford Focus in fact I love it!

SandyV

4 de ene. de 2016

I was looking into buying an Expedition last week. I happened to chat with a very nice lady named Alice Rohman. She provided me with information on the vehicles they had available at the time and they so happened to have a 2010 Expedition. Within the same day, I was approved for a loan. Two days later, I met with Mike Ansbro at Malloy Ford who was also extremely helpful. He was patient enough to show me how everything worked. We took the vehicle for a test drive and I fell in love with it so he helped me with the buying process. I got to say that I was very nervous at first, but once Alice came to introduce herself in person, I felt much comfortable because they showed that they cared about me finding the right vehicle that could fit my needs. They even provided us with coffee while we waited for them to do the paperwork. Everything was so much easier than I thought. Within 2 hours of being there, I drove away with my newly purchased vehicle. I would definitely recommend Malloy Ford for their outstanding customer service

SandyV

4 de ene. de 2016

I was looking into buying an Expedition last week. I happened to chat with a very nice lady named Alice Rohman. She provided me with information on the vehicles they had available at the time and they so happened to have a 2010 Expedition. Within the same day, I was approved for a loan. Two days later, I met with Mike Ansbro at Malloy Ford who was also extremely helpful. He was patient enough to show me how everything worked. We took the vehicle for a test drive and I fell in love with it so he helped me with the buying process. I got to say that I was very nervous at first, but once Alice came to introduce herself in person, I felt much comfortable because they showed that they cared about me finding the right vehicle that could fit my needs. They even provided us with coffee while we waited for them to do the paperwork. Everything was so much easier than I thought. Within 2 hours of being there, I drove away with my newly purchased vehicle. I would definitely recommend Malloy Ford for their outstanding customer service

Dennis

22 de dic. de 2015

Excellent dealing with them! Fast process and price was outstanding. I searched a lot of places and Malloy Ford gave the the best deal by far! Mickey Lampson and Alice Rohman were excellent in assisting me throuout the entire process. And there was no high pressure sales tactics to buy!

Bill B.

10 de dic. de 2015

Bought a new 2016 Ford Escape 4x4 titanium. The salesman JJ Tyson was the best ever. He will go above and beyond to help you.

maggie2red

2 de dic. de 2015

I am very well satisfied with my vehicle purchase from Malloy Ford of Winchester, Va! The dealership salesman (Adam Sees) could not have been more caring. Especially with all the questions that I was throwing at him! Also, Alice Rohman was keeping me informed of the purchase procedure via the internet. A well rounded establishment! Give them a try on your next vehicle purchase! Thanks, Ken Thomas

Idahoans

7 de nov. de 2015

This is the second glowing review I have sent regarding Malloy Ford. The two individuals we dealt with were:Steve Whittington (our personal sales associate) and Tom Ross in Finance. Both men showed professionalism with a heart . we felt the worked diligently to present the best options for us. We would love to meet them again even in a social situation.We are glad you have these two fine men in your employ. Sincerely Gretson Winters and Cyril Barber

Bryan from Charlotte

30 de oct. de 2015

I was very pleased with my overall experience at Malloy. I was interested in one of their trucks that I found online. The truck had just arrived on their lot so they didn't have pictures of the truck on the website. I spoke with Debbie Henry and she immediately texted me about 10 pictures of the truck. As buyers go I think I was pretty difficult b/c I was out of town and had a trade-in for which I needed a great price. The sales and management team were not pushy and I enjoyed the experience all around.

sears5555

24 de oct. de 2015

Mike and Jeff were outstanding with customer service. Linda and I will return when we are ready for our next vehicle. Thank you for the attention you gave us.

WalterF150

19 de oct. de 2015

Had Morris Mukarram as the sales person. Buying the truck went pretty much as expected due to doing copious amounts of research. I feel I got a good deal and was not looking to short change the dealership. This looks like a growing dealership that has taken over adjacent property for expansion. Trying to find the different trucks that I was interested in proved difficult due to the layout of the facility. I had run the pre-screen for Ford Credit prior to showing up at the dealership, printed it out as instructed, and presented it to the dealer. I felt this was a waste of time. I could have done better, time wise, just listing the normal information that is needed for them (the dealership) to run another credit report. Needless to say, there was some extra paperwork needing to be filled out before the dealership could verify my 800+ credit score. Normal haggling was involved with the purchase being accomplished that night and the detailing of the truck being performed the next day. Found the employees to be very nice with the facility showing some age/growth problems. I am looking forward to having this dealer provide me with service over the next few years and would recommend them to anyone looking for a new Ford.

Darlene Unger

17 de oct. de 2015

I recently purchased my new 2016 Ford Escape from Malloy Ford of Winchester. Steve Whittington my salesperson helped make my purchase happen. Steve took his time to work out the best deal possible for me; one that would help my payments fit into my monthly budget. Steve has been my salesperson at the Malloy Ford for quite awhile now; he is one of the most kind and caring folks I know. He truly cares about his customers and is very passionate about what he does. You can see Steve loves his job and his Malloy Ford family. Family is what they are and that is how they make you feel from the moment you walk through the door. Thank you to Dan Connolly, finance manager, for being so great to work with on the financing of my new vehicle. He took his time to be sure I had the best possible financing deal to keep my monthly payments at an affordable amount. Steve Whittington along with the everyone at Malloy Ford of Winchester truly make you feel cared about and you walk away knowing they have done all they could to accommodate your needs whether it be sales; financing or service. Thank to Mr. Collin Kelly, general manager of Malloy Ford of Winchester, for always making me feel so welcome. Mr. Kelly is a general manager that really cares about his customers and his Malloy Ford team. Thank you again to all at Malloy Ford of Winchester! I look forward to seeing all of you again. Darlene Unger, Berkeley Springs, WV

KenPhip

29 de sep. de 2015

Before entering the threshold of the Ford Malloy Auto dealership, I was already greeted by one of the salesmen, Morris Mukarram. He, then, led me to Alice Rohman. Alice and I have been emailing back and forth a few days before about the specific car that I was looking for. Anyways, Alice handed me back off to Morris who thoroughly helped me through my biggest decision as a 21 y/opurchasing a new vehicle. Morris pulled the specific car that I was looking for out and gave me an intense run down of what the car had to offer me. We gave it a test drive and I fell in love with it. The process of paperwork was easy and self-explanatory and I was led through it to make it even easier. I left the dealership in a timely manner leaving my 1993 Chevy Corsica behind and taking home my, now, 2015 Ford Focus SE Hatchback. I am hooked on this car and I plan to have this car accompany me through extensive road trips with my girlfriend and pup, early drives to work, and even late night drives through the backroads of the beautiful Shenandoah Valley. I assure you, everyone at the Ford Malloy dealership will take care of you and help you choose the car of your dreams with all of your specifications in mind.

mustang owner 2013

16 de sep. de 2015

I was looking for a newer Mustang and not really sure where to start i asked around and i heard the same stereotype a lot that the dealerships in the city will give you a better price than local dealers in my area well I decided to check Malloy Ford out instead of traveling 50+ miles to the so called bargain dealerships in the city and to my pleasant surprise I found the car I was looking for after the test drive I started looking at my financing options thru Malloy Ford the sales team really helped me out they got me the payments I wanted and even better they cut my down payment almost in half and the entire time there was absolutely no pressure I was told more than once that if I was not happy with any thing I could back out of the deal at any time of the process well I did get my car a 2013 Mustang and i could not be any happier the reason I think the sales team at Malloy Ford is so great is because they are not a big city dealer where let's face it you the customer do not really matter you are just a drop in the bucket At Malloy Ford of Winchester every sale every customer matters I would highly recommend Malloy Ford

MattW

4 de sep. de 2015

The people at Malloy Ford went above and beyond and worked hard to get me out of a sticky situation and get me into a brand new car at a much lower payment/interest rate. They didn't give up and worked for weeks on getting me into the new car. If you need a new car, go to Malloy and see Steve Whittington specifically. This guy cares about his customers and will go above and beyond for you. He didn't give up on me.

Winchester_Ford_Sucker

2 de sep. de 2015

I worked with Pete a service manager. Took my car in to get an 80k and get the front driver side strut examined. I was told the sway bar needed replaced and that when they drove it on the road my car hit a bump and made a "horrible noise." my car has never done this. After telling him that my brother in law is a mechanic and has already looked at my car and showed me that the sway bar is fine and that the strut needed replaced, his tune changed and they replaced the strut. Over the course of the three day repair time not once did he call me like he said. He said he did but I've taken 2 mustangs to Malloy Ford since 2011, and my cell number hasnt changed. I had to call multiple times to check on my car and when I asked for an estimated completion time one was'nt given. also I noticed this is the only time I was'nt given a satisfaction card to review my experience. My experience is usually good but this time was horrible due to manipulation and profit games. i would not recommend this place.

Ian

31 de ago. de 2015

I had been searching for the perfect used car on Cars.com and found it at Malloy Ford. After I sent in a contact form, JJ, the internet sales manager, called me from his cell phone to schedule a test drive. He served as my dedicated point of contact and I could always get a hold of him. We got the car out on the open road to see what it could do. JJ was knowledgeable and personable. There was never any pressure put on me to make a quick decision. Finance beat my local bank's interest rate and was patient in explaining all of the options, price differentials, how interest was calculated, etc. Overall, I got a great car at a great price with no hassle.

FishingPilot

25 de ago. de 2015

I purchased a used truck from Mallory Ford a few years back and decided I would go back for my next purchase. I just purchased a new 2015 Fiesta and the experience was wonderful. I got a GREAT deal and will go back for my next purchase once again. Also, there service department is top rate. They have been servicing my daughter's Focus which I purchased from a different dealer. Mallory Ford has yet to let me down.

FishingPilot

25 de ago. de 2015

I purchased a used truck from Mallory Ford a few years back and decided I would go back for my next purchase. I just purchased a new 2015 Fiesta and the experience was wonderful. I got a GREAT deal and will go back for my next purchase once again. Also, there service department is top rate. They have been servicing my daughter's Focus which I purchased from a different dealer. Mallory Ford has yet to let me down.

happy new car owner

28 de jul. de 2015

Steve Whittington was excellent to work with. Everyone there was very nice..they gave me a great deal and got the price we were looking for.

MIKE G.

4 de jul. de 2015

Courteous, timely, and efficient sales personnel. If you are looking for a new or pre-owned vehicle, I would highly recommend this dealership. Mike G.

jewels3401

24 de jun. de 2015

I just want to thank Malloy Ford and Pete (service) for the wonderful customer and expedient service. My daughter had purchase a used Ford Escape and needed warranty service. Pete handled the call with the warranty company, had the vehicle ready the same day as scheduled, and only charged us the deductible, and not any hidden fees. I consider him Malloy and honest and fair company to deal with and recommend to anyone needed service. Thanks again Malloy and Pete.

verymad!

22 de jun. de 2015

I have had my 2014 Ford Edge for 3 months which still had factory warranty and I purchased the extended warranty. I took my car in and was told by Richard in the service department when I made the appointment that it was warranty work. The front sensor was not working. Richard called to say there was a $300 charge as the front sensor was misaligned (it was like that when I purchased the car) and not damaged so he charged me. Why did they not call before performing such expensive work? I would never have authorized it as the dealer where I purchased the car says it should have been done free! I am EXTREMELY upset and will not use this dealership for anything again!

oldladydriver

17 de jun. de 2015

I met Chris Thompson today at Malloy Ford Dealership today, and I am very impressed with his character. He was completely honest in all he did, and very pleasant and down to earth. I trust his judgement and his salesmanship, and will return to him for any business I plan to do in the future with Malloy Ford. I highly recommend requesting Chris Thompson to work with if you plan on purchasing a car.

kay

1 de abr. de 2015

I HAVE BEEN BUYING CARS FOR MORE THAN 40 YEARS AND HAVE NEVER FOUND ONE THAT I HAVE RETURNED TO FOR A SECOND TIME. MALLOY FORD HAS A SET UP WHERE YOU DEAL WITH THEIR INTERNET PERSON, ALICE ROHMAN, AND THEN THE SALESMAN FOR THE FINAL DEAL. I HAVE BOUGHT 2 CARS FROM THIS DEALERSHIP IN THIS MANNER AND WILL CONTINUE TO RETURN, ALONG WITH TELLING FRIENDS AND FAMILY! MY SALESMAN WAS BILLY ALBRIGHT, SO ASK FOR HIM!

KB

31 de ene. de 2015

The used van I purchased was just what I was looking for, I spoke to Alice R. to verify the condition of the vehicle before making the 1.25 hour journey from PA to see the vehicle. I had several questions about the van and she got me all the answers and called me right back. I was pleased with her honesty, I had previously looked at other dealers that were not as honest about the condition of the vans they had for sale. I was just as please with Jamahl M. the salesman that worked through the deal once I arrived at the dealership. He was very helpful with the whole process and very professional. He went the extra mile to contact the previous owner to find out what one of the switches (aftermarket) was used for. When it is time for another vehicle I will definitely look to Malloy first, before looking locally here in PA.

Joel Heslop

29 de ene. de 2015

Wasn't expected to go through Malloy Ford, but they had a Toyota Prius C on their lot and I figured I would go check it out! Christa Pellot was my sales representative and she was most helpful. She was able to work with me and get to a price I was comfortable with. Alice Rohman was great in scheduling a test drive and following up with me after the purchase. Everyone there was pleasant and accommodating. Not a big Ford fan myself, but this was a great experience. Go check them out.

Joan Carol

19 de ene. de 2015

I recently bought a car from Malloy Ford three weeks ago and would definitely purchase again in the future. After researching and visiting a few local dealers, Malloy Ford had the car I wanted in their large inventory and also gave me the best trade in value that I could find. The process was not only professional but seamless from beginning to end. Every person that I made contact with was extremely pleasant and genuinely nice . Best of all, they even had my car delivered to my front door after the paperwork was processed. The car was clean and in perfect condition. Now that's service!! Rich the delivery person was extremely courteous and knowledgable. I appreciated that he took his time showing me the features on the new car. He also took my trade back to the dealership in VA. which saved me a lot of time and effort. He shared that he really enjoyed working for the GM at Malloy , who subsequently called me to ensure that I was happy and that the delivery was acceptable. My only disappointment is that I live too far to have the car serviced there but I will certainly recommend Malloy Ford to all of my family and friends. Sincerely, Joan C.

Terry Barbin

13 de dic. de 2014

I brought my Ford 500 in for a clicking noise. I was told by chuck I needed a new engine. The cost was over 6k. After much thought and suggestions from Chuck, we had a new engine put in. When I went to pick it up the wrench light came on. Returned to Ford and Chuck tells us it is the transmission, which we had never had problems with before. Long story short, the car remained in the shop for another month. After dealing with Chuck's rudeness, and attitude, we finally talked to Wade who was very helpful and made the last repair good. They covered all expense on the transmission issue, which we were very pleased about. On our way home the light came back on, and of course when they test drove it nothing happened. Wade advised us to continue running it and that they would keep in touch with us on the problem. Wade was very nice and helpful, the mechanics were also very good to work with, however Chuck was a different story. Because of his rude behavior and poor advise to us, we had decided not to ever purchase a vehicle from Malloy in Winchester. After working with Wade and other employees, we may consider future dealings with Malloy, however we will wait and see what kind of service we continue to get there since we own all Ford vehicles from Malloy. My advise to anyone needing sevice is to deal with anyone but Chuck in service area.

Joan & Steve

1 de dic. de 2014

We purchased a 2014 Ford Escape SE last week. Our experience was good. Paul Crowe worked with us answering all our questions and helping us in our purchase. Very friendly and knowledgeable. He had great support - talking to Alice Rohman and Jamahl Michael was very positive. We feel that in the future that Paul and the staff will be there to help us with anything that comes up and especially our questions.

Dawn

16 de nov. de 2014

Steve Whittington was a great salesman and Tom was quick and efficient with my paperwork. Great buying experience!

AC-16

13 de sep. de 2014

I have bought vehicles from here and had service done and every time I have come in here Chuck has gone above and beyond to make sure the service is to my liking. There have been small problem found, it's not perfect every time,(no one ever is) but Chuck has ALWAYS made things right. He is an asset to Malloy Ford and I recommend him to everyone that uses Malloy for service.

Carol M

29 de ago. de 2014

The dealership was very helpful especially Jeffrey Schwartz, the salesman. He was very helpful and patient with my desire to double check everything before I made a choice. I love the car I purchased there. The customer service is always good there. This the second car I have purchased there and I have been very satisfied both times. They also have a wonderful service department .

GregR

21 de ago. de 2014

The experience I had with my purchase of A 2013 Ford F150 Lariat was outstanding. Salesman Steve V Whittington did a marvelous job to make sure I was getting what I wanted and Roy Funk worked with me to get the best deal. I have recommened this dealer and have had two of my realitives purchase vehicles since my purchase.

Duane Sipe

5 de ago. de 2014

Purchased used 2006 BMW at Malloy Ford 6/14/2014. The brakes would not meet PA State inspection. Spoke with Dana, who offered to ship me the needed rotors. Since my mechanic had already installed new rotors, we agreed that refunding me $325 (the cost that purchasing and shipping the rotors would have cost the dealer) would be fair. (My total repair bill was $720) The refund was never sent, and after further conversations with sales manager Dana, I found that the dealership would not be sending a refund. She was going to have her service manager call me....but the call was never returned. Additionally, Jeffrey Davekos, the salesperson told me that the remote locking fob just needed the battery changed. He would have replaced it, but the dealership didn't have batteries in stock. Upon further inspection after the sale, I found that the key fob did NOT have a replaceable battery, and I spent over $250 at the BMW dealer to rectify this misrepresentation. Final note: I purchased a used car at a reasonable price, but the dealer was unwilling to offer any customer service after the sale. Get EVERYTHING in writing, and have everything taken care of BEFORE you sign on the dotted line. They will not help you out afterwards. I trusted them, and got lousy customer service in return.

DISAPOINTEDDDDDDDD!!!!!!!

2 de ago. de 2014

MY SON AND I BOTH MISSED A DAY OF WORK BECAUSE WE WERE TOLD BY BOTH ALICE AND THE SALESMAN BO THE TRUCK WE WERE LOOKING FOR WAS STILL ON THE LOT ONLY TO FIND OUT AFTER A HOUR AND A HALF DRIVE IT HAD BEEN SOLD AND WAS NEVER REALLY THERE.......WHAT A JOKE FOR A DEALERSHIP .................BEWARE OF THIS BUNCH OR YOU WILL BE NEXT!!!!!!!!!!!!!!!

Linda

7 de jun. de 2014

The attention to the "little things" above and beyond servicing my car, such as making special arrangements to get me to work after I dropped off my car since the dealership shuttle was already out dropping off other customers.

countrygirlU.S.A

5 de jun. de 2014

We found Malloy Ford salesman, Dan Thorn, to be courteous, knowledgeable and friendly. He delivered what he promised. He was not pushy and seemed to care about getting us just the right car with the exact features that we were looking for. He was patient as I had changed my mind several times on the color but hung in there with us until he matched us to the perfect one. We are very pleased with our car and would visit Malloy again when looking for future purchases.

James

5 de jun. de 2014

They were very helpful in looking for a vehicle to suit our needs. They were very pleasant to deal with and very knowledgeable about the cars.

Albert Grove

2 de jun. de 2014

The sales person Steve Whittington and Service Advisor Chuck Poniris are two of the finist enployees that Malloy Ford have. They both will go out of the way to help you. Thanks for everything guys. Albert Grove

James

31 de may. de 2014

I was in and out in no time. I really like the new waiting areas. A huge improvement over the old facility.

Beulah

29 de may. de 2014

Everyone was very helpful, and a great morning experience.If you were a new customer, you sure couldn't tell that thereWas a new front desk staff. Your service Manager (Kevin),gets a high grade...A excellent gentleman!!!!

Eric

29 de may. de 2014

The salesmen were great and answered all of my questions. I would buy a car from Buddy and Chris anytime. The financing process took a very long time when it should have been easy.

William

28 de may. de 2014

This was the most pleasant experience we have had. Logan listened to us on our initial call. When we arrived at the dealership, he had the car identified. We came, we drove, we bought. Fantastic Dealership.

Teresa

28 de may. de 2014

Our salesman, Levi, was outstanding. He was efficient and not at all pushy which we greatly appreciated. Levi helped us learn how to use the new technical features of the car and told us we could call him anytime we have questions.

Faye

28 de may. de 2014

My 60,000 maintenance only took 3 hrs -- previous vehs took longer under former Ford dealer & other (model) dealerships.

Dana

28 de may. de 2014

My salesman took the time to price compare to put me in what I could afford rather than just a sale

BH

21 de may. de 2014

I decided to shop close to home rather than travel. I was very pleased from initial contact by email, through test drive and purchase. Jamahl Michael was my salesman and he was extremely helpful and went out of his way on several occasions, including a second test drive for my daughter! I would definitely choose to buy from Jamahl and Malloy again.

Robert

16 de may. de 2014

The convenience of setting up an appointment online and the way your service rep Billie explained about what services were done. Great job.

David

13 de may. de 2014

All of the people that were part of this visit were very nice and easy to work with. I would like to thank Juan for going that extra mile for me and for making my family comfortable during our visit and purchase. My family enjoyed talking with him very much. Also thank Logan and Ed for their important part in making this purchase happen.

Deborah

12 de may. de 2014

Working with sales person Fred Nelson was very nice. He took the time to have the vehicle we were interested in cleaned up and ready for our test drive before we got there. That impressed us. He was also very thorough in pointing out the features of the vehicle. Also, working with the gentleman who helped fill out all the paperwork (sorry, I don't recall his name) was very pleasant.

Joyce

11 de may. de 2014

Rick was very professional in communicating with me issues regarding my vehicle. He's one of the best customer service reps I've had...And I'm no spring chicken!

Kenneth

11 de may. de 2014

Wasn't sure about going to a non-GM shop, but prices charged by the local Cadillac dealer were unacceptable. The staff here is competent with servicing all makes. The service consultant was knowledgeable, friendly and patient. The service was high quality and pricing was bit less than I am used to.

Lori

11 de may. de 2014

I called and spoke to Matthew about my problem. I came by and he checked my vehicle for the part needed. He called me the next day stating he had the part in stock. I made an appt and dropped it off the next morning and took the shuttle to work. He called me promptly about 2 hours later stating the vehicle was ready to be picked up. Very easy efficient process

Mary

10 de may. de 2014

Rick is always there to help with anything. He always has smile on his face. Great that he remembers people's names... a PLUS!

St Julien

10 de may. de 2014

Our salesman was levi, who was energetic and more then willing to work with me. As for the dealership as a whole it was the cleanest friendliest one I have ever visited. The process was about as painless as working with a dealership could be.

Christopher

10 de may. de 2014

Friendly and courteous staff made my first scheduled maintenance experience delightful. Thank you for going above and beyond to make sure my car is in top condition.

Eugene

29 de abr. de 2014

Filled gas tank and washed due to inconvenience of much longer than anticipated recall work. Also covered 2 additional days for rental replacement vehicle.

Charles

23 de abr. de 2014

I actually drove 4 1/2 hours to pick up my truck. The salesman I dealt with, Adam, was awesome! The truck pictures were not on the web site yet and he sent me literally dozens of pictures through texts. He also worked with me on price and was very pleasant to deal with! The 4 1/2 hour drive was well worth it as I love the truck!

Gina

18 de abr. de 2014

Friendly, knowledgeable customer service! My vehicle was ready when they told me it would be which was nice, since I didn't have to wait around. Very satisfied!

Donald

15 de abr. de 2014

With the help of Adam I found the truck I liked,wrote a check and drove it home.Thanks Adam for your helpful information.

Charles

11 de abr. de 2014

I hope the sales rep Maegan will be able to provide the extra help that I will need to better understand my vehicle. She promises she will. Assuming she is able to assist me , it will be a positive experience. If not , I will go back to Car Max for my next car.

Randall

9 de abr. de 2014

A pleasant and prompt reception when making an appointment for service. The Service Desk personnel are also pleasant and helpful with writing the service order. The service provided has been excellant and delivered as promised.

Tim Mayfield

9 de abr. de 2014

Great experience! They had a car which was almost the one I wanted, and when I asked for a car which was exactly what I wanted, they found it and gave me a great time.

Donald

7 de abr. de 2014

Mr.Morris in service is always a plus and the fact that I can select my mechanic to service my vehicle is a bonus as well! Selling a vehicle is one thing but the service afterwards whether it be body or mechanical is where you rise above or fall behind and You guys and Gals do Great!

Darrin

3 de abr. de 2014

Overall pleasant experience, the representative was extremely polite and took the time to explain every item that was on the bill.

Vincent

3 de abr. de 2014

Daniel Thorne, although a new salesman, was excellent. He helped me find the 2014 Explorer Sport I was looking for at the right price. I'd highly recommend. Thanks again, Daniel.

Rick

3 de abr. de 2014

I called the service desk with a issue that had just happened with my 2003 F150 and Rick Morris was able to get me in right away and had me back on the road in less that two hours.

Jenny

3 de abr. de 2014

The staff is always very friendly and helpful. I had some questions about a potential recall on my car and they helped me understand the problem and took the time to describe the recall and what it meant regarding my car to me. They really put me at ease regarding a potential problem I might have with my car. My appointment was at 7:30. They had me in and out in 30 min!

Rochelle

29 de mar. de 2014

It was effective, fast, and the people were polite and knew exactly what I needed and how to provide excellent service.

Helen

29 de mar. de 2014

Didn't feel like we were in a high pressure sales environment. My husband and I were given an opportunity to talk privately while we decided if we wanted to purchase the vehicle. Adam, Trevor and Les were very friendly and helpful during our purchase. We felt that Trevor went out of his way to make sure we got the best price for our trade-in. Les was awesome finding us a great finance rate and extended warranty and explaining the papers we were signing. Adam was great to work with and easy to talk to.

Larry

28 de mar. de 2014

I felt that I was a very important person. I am very impressed on the diffrence from the old deaalership ( Battlefield) and the new one (Malloy).The new one is 100% better.

Steven

28 de mar. de 2014

Rick Morris set things up and followed thru in a very timely fashion. Turns out, I was the problem, in the message board computer. He showed me what to do and where the information was located in the owners manual.

Margaret

27 de mar. de 2014

Everything, they got me in on short notice and were great, got the car fixed quickly and it's back to it's old self again.

Monte

27 de mar. de 2014

Easy to schedule appointment for next day. Plus I had to leave my vehicle and caught the courtesy shuttle back home so I wouldn't have to wait at the dealership half a day.

Lynnette

26 de mar. de 2014

I liked how I wasn't pressured into buying and I wasn't sold anything I didn't want. The staff was very friendly and knowledgeable. I really liked Maegan and Juan. Leslie was very nice and professional as well. I had a great experience at this dealership.

amarut

25 de mar. de 2014

Jeff Davekos was fantastic, Malloy Ford was fantastic, and the vehicles are fantastic. My husband and I are 100% satisfied with our buying experience. Jeff was extremely knowledgeable and was very accomodating. The process was smooth and friendly. I've never had a better car buying experience- and I used to sell vehicles. We will always highly recommend Malloy Ford and Jeff!

Renata Ribeiro

24 de mar. de 2014

The overall experience at Malloy Ford was great. Christa M Pellot was really helpful with the process of choosing the right vehicle for us and she made sure we took advantage of the best deals with the financing of the car. She was really warm and friendly and the managers likewise. We will definitely recommend her services to others, as well as Malloy Ford's service department, which is always really efficient when we need it.

Jerome

21 de mar. de 2014

Every single step of the process, from being greeted by a salesman as I walked in (Logan) to signing copious amounts of paperwork with the Finance Manager, was warm, friendly, and thoroughly explained. This was my first time buying a car, and every question I could think of (and some I wouldn't have thought of) were answered!

John

19 de mar. de 2014

Carmela, our service adviser, and Mr Morris thoroughly explained the results of the multi-point inspection ... I also had asked that they check the air filter ... they did, and rather than just replacing it, said it was fine!

David

13 de mar. de 2014

The service was great from the moment I walked in. The service writer was very informative and explained to me the service being performed. Very professional. The courtesy shuttle is very helpful getting to & from Malloy. Nice touch.

Cynthea

13 de mar. de 2014

Shannon was excellent with us. He found us exactly what we wanted in a vehicle and explained the entire process as we went along.

Judy Melton

10 de mar. de 2014

My husband wanted a new car for us to go to the Outer Banks, & of course it had to be a Mustang convertible, stick shift & Sirius radio(my choice, not his). Phil Wilfong met us at Malloy's & it took awhile, but he found us one up in Detroit. Three weeks later my gorgeous light blue Mustang with leather interior, Bluetooth & 6 speeds arrived in the dealership parking lot. It's like driving in a cloud. To say that we are pleased with it is a massive understatement. Mr. Wilfong made us feel as if we had known him forever. There was absolutely no pressure, we got an excellent price & everything we had asked for. The finance people were just as friendly & got us through the mountain of paperwork in record time. Mr. Wilfong sat in the car with me & reviewed all the controls & features without making me feel like an idiot, which other sales people have done in the past. We would most definitely ask to have him sell us another vehicle, but that won't be for a very, very long time. I think I got the last Mustang in the Grabber Blue color, which is unfortunate for everyone else on the planet. If you go to Nag's Head in July, look for us flying down Route 12, with the top down & my C.D.'s blasting.

GJ

8 de mar. de 2014

I had reviewed Ford.com, using the Build & Price, then locate in the extended area, to find a Flex that included the features we wanted. Found it at Malloy Ford. Called to ensure it was still on the lot. Billy Albright assured us it was, so we went to Winchester (1 1/2 hr drive) to see it. Billy was relaxed, casual, cordial and professional in his sales approach. He answered our questions and offered more valuable information about the Flex's features as we talked and on the test drive. Once we decided to buy the Flex, Billy worked through the rebate programs to ensure the best price. Billy introduced us to Tom Ross, Finance Director, who explained the finance and warranty options in an excellent, comprehensive manner. Overall, both Billy and Tom were excellent to work with; they kept the process flowing in an efficient manner; they were very professional, courteous and cordial. To save us an extra trip, Billy arranged for the dealer prep immediately and helped us move our things to the Flex. The process went much quicker and was more enjoyable that the last time we purchased a vehicle. Would not hesitate to use these gentlemen to buy another vehicle.

Brenda & Jim Johnson

5 de mar. de 2014

Excellent buying experience, although it took too long. The salesman, Carlos Melendez, worked very hard to answer all of our questions and to ensure we got the vehicle we wanted in a deal we found comfortable. The sales manager, Paul Cornish, was very patient and flexible with us, working out alternate ways to structure a deal and ultimately agreeing to a package that would work for us. Everyone was very friendly and warm -- we spent a lot of time laughing and entertaining one-another. Unfortunately, everything came together late on a Saturday night, resulting in the F-150 we bought not being as carefully detailed for delivery as we might have liked. But that was partially our fault, because it took us so long to come to terms. The follow-up, however, has been excellent.

Brenda

4 de mar. de 2014

My husband and I had an enjoyable buying experience at Malloy Ford in Winchester Va. The sales person that helped us was Phil Wilfong he went out of his way to make sure we purchased the car we wanted . We would highly recommend Malloy Ford to our family and friends and especially Phil for making the purchased so smooth.

John

27 de feb. de 2014

Logan assured me the photo on internet was vehicle being offered . I flew to Virginia always expecting to get the surprise but Logan picked me up in car at airport and I was back on the interstate in 2 hrs . Nothing could have gone smoother except the weather. Logan treated me with respect and I am sure he does it for everyone. This has been my best new car buying experience to date and I have bought many

Martha

26 de feb. de 2014

Our salesman, Norman Daniel. Norman was quick, efficient, polite and more than helpful. He intuited immediately what to show me and did so promptly. Of course, I am a Ford lover and have owned 2 Fords before my recent purchase of the Escape. I drove a Prius and a Honda CRV just before coming to Malloy and there was absolutely no comparison. The Ford Escape is magic and has soothed my sad and anxious feelings about parting with my wonderful Ford Explorer (1996). Between the great car and the wonderful salesperson it was quick and painless!

Gilman

26 de feb. de 2014

I had a nice experience at Malloy. Everyone was friendly and straight forward. They spent a good deal of time answering all of my questions. And, of course, I'm happy with the car!

Elizabeth

25 de feb. de 2014

As always, service personnel were professional, courteous, and explained the work to be done thoroughly. Work was completed within the time estimated. Thank you so much.

Ronald

24 de feb. de 2014

What was good about this experience? Everything! The staff was very helpful and informative. The sales consultant Shannon Johnson was very personable and worked well with the entire team at Malloy Ford. The finance staff was incredibly helpful and secured a better interest rate than what I had in place from others. I would and will recommend Malloy to anyone looking for a vehicle.

Loretta

22 de feb. de 2014

Fast, personal service with a smile. Excellent fast and personal service. Loved using the shuttle. Rick Morris is always professional. A true asset to your team. I very much like the new waiting room set-up. We would not take our vehicles anywhere else.

Bessie

21 de feb. de 2014

The salesman Shannon was extremely friendly and very helpful not pushy . He went out of his way to review all the features if the car. Great experience!!

Hilary

20 de feb. de 2014

Our salesman was great! He was very polite and friendly and best of all - didn't pressure us into anything and never turned on that stereotypical "car salesman" persona which I liked!

Wilson

19 de feb. de 2014

My experience with buying a car was great, the Sale Consultant I had was fantastic, he was very nice, witty and charming.

Joshua

13 de feb. de 2014

Devin Fitzgerald was friendly and worked me into the schedule even though I did not have an appointment. Staff were very friendly and provided great customer service!

Warren

12 de feb. de 2014

The Customer Service folks were very nice to work with and the courtesy van driver was very pleasant as well.

Joel

12 de feb. de 2014

Heather Megginson was the best. Felt like buying a car from an old friend. Easier auto I have ever bought!!

Kevin A

7 de feb. de 2014

I am very pleased with my buying experience at Malloy ford . My salesman , Mike Ansbro was very helpful and knowledgable . I would another vehicle from him and refer my friends to the dealership.

Mary

6 de feb. de 2014

Great customer service, and not just at the service desk. I noticed that every employee that walked through the customer waiting area said Hello to the customers waiting.

Sharon

6 de feb. de 2014

Everyone was helpful and nice. They were interested in selling us a car. They were also very knowledgable about the explorerer we purchased and made sure we got the one we wanted.

Jermiah

4 de feb. de 2014

Rick, Troy and Kevin did a fantastic job working through a tricky issue with my F350. The issue was hard to track down, and they got it fixed! Couldn't be happier!

Andrew

4 de feb. de 2014

This was a mileage maintenance visit. I appreciate the phone updates about what might need work on the car. I needed tires and the service department gave me several very good options for new tires.

Jessica

31 de ene. de 2014

Our sales associate and everyone else we dealt with were amazing! I was a Toyota girl and my boyfriend had to drag me over to Ford, but once there, they not only matched Toyota's offer, but gave me an even better deal. They also helped me figure out all the buttons and computer functions I was confused about. I cannot think of anything negative about my experience there!

Joshua

31 de ene. de 2014

Devin Fitzgerald was very friendly and answered any questions that I had. She indicated that my truck was due for a transmission service, in which I was unaware. Her professionalism is what makes the difference. I have also recently worked with Mr. Morris and was very pleased with my tire buying experience. Overall great customer service.

Michael

29 de ene. de 2014

DEVIN FITZGERALD WAS GREAT AND PLEASURE TO WORK WITH! EVERY PLACE OF BUSSINESS NEEDS EMPLOYEE LIKE DEVIN! SO STOP BY MALLOY FORD AND GET DEVIN TO TAKE CARE OF YOUR SERVICE NEEDS.

PatC

27 de ene. de 2014

Phil helped me get into a new Escape. Made the process painless and not overwhelming, I could tell that he and the rest of team at Malloy was only concerned with my needs and getting me the best deal, which they did. Next car I won't be going anywhere else!

Kirby

25 de ene. de 2014

My salesman was thoroughly focused, enthusiastic and engaging. I felt like he cared about my needs above just wanting to make the sale- the perfect combination of knowledge, integrity, sincerity and conscientiousness, A++

Jon

22 de ene. de 2014

Rick is great and always takes great care of me when I bring my super duty in for service! Extremely attentive and will not hesitate to explain any question you have about the service, fees, or the confusing paperwork that comes with them!

Elizabeth

22 de ene. de 2014

They were very good about explaining what my car needed. They were not pushy when I said I wanted to wait to get new tires.

Rebecca

21 de ene. de 2014

Courteous service from checkin, shuttle to and from work, to picking up car. Although I had some sticker shock, the lady was very good at explaining my costs.

Gregory

20 de ene. de 2014

The sales person, Logan was knowledgable and did what was necessary to ensure our experience was a great one. Management was great to work with as well. Great experience and customer service.

Randy And Judy

18 de ene. de 2014

Extremely Fast turn around. From diagnosing the issue with my Truck to back in my possession. Rick Morris and the men in the back are awesome!! Thank You.

Ward

18 de ene. de 2014

SINCERELY impressed with Ford in C'ville; great customer service and great work on the car. Will only go to Ford now. From sales to service to collision repair, Ford has been exceptional for us.

Nile

18 de ene. de 2014

I was keep in the loop, I would like to see some seats outside for those how like the outdoors. Also everyone was likeable, including the gentleman outside moving the cars.

Maria

17 de ene. de 2014

Devin Fitzgerald is the best. She explains every thing you need to know, also her customer service skills are excelent. She also insured the a rental vechile was set up so I could get to work.

Gary

17 de ene. de 2014

I was greeted promptly and given time to explain the work that my car needed. I also had a concern that was explained and I left feeling satisfied with the experience.

Matthew

17 de ene. de 2014

Very nice selection of vehicles, knowledgeable/helpful staff, and made a pretty good deal on my purchase. Got great a deal on financing with Ford Credit.

creamcheese56

10 de ene. de 2014

I am new to the area. own a very old Ford crown vic 1989 almost 190,000 miles..car is my baby. .. went in with a problem of stalling out when stopped.they didn't charge me a thing to fix the linkage. terrific people. Ok, the wait may be a little long 2 hours... but they are super and efficient. It was well worth the wait for my Betsy. Cant believe they fixed a problem I had for such a long time that other service dealers couldn't fix, in NJ!!. If you got a FORD either oldor new....go here!!!!!!! I ove my old Ford and I hope she keeps going strong for a long long time. SL...Winchester

frustrated customer

3 de ene. de 2014

Bought my car at Hagerstown Ford because it was 5k cheaper. Needed to have the neck on the gas tank replaced. Chipped the fuel door in the process. I was never informed. Had to have the fuel door replaced because when they hit it to chip it they broke one of the pins holding that close and it kept flying open on its own. Took it for a regular oil change to get a call saying that my tires needed replaced and my battery was going to leave me sitting. The car was only 18 months old and I informed them to go ahead and replace tires and battery because both are still under warranty, amazingly the tires would be fine for another year and the battery was put on a "warranty machine" and was fine. Apparently it was just too cold at 45degrees. Had a tire plugged only to have it continue to leak. Took it to another Ford dealer to get checked. It was never plugged. But I was charged for it. If you want your car repaired correctly in a trustworthy dealer you should look elsewhere. Absolutely won't ever return. The service manager was rude and very defensive and has no clue how to talk to a customer without being sarcastic.

Marion M

2 de ene. de 2014

I went in not knowing what to expect, but after talking to Jeff Davekos for a few minutes about what I was possibly looking for, he showed me a beautifully priced car, brand new, but with absolutely no pressure or sales talk. He treated me as if I actually could know what I wanted. All in all, my whole experience was great--not one person talked down to me or tried to oversell anything, and the whole process was virtually painless for me since they did all the work! When I picked up the car I was given a complete (and fun) introduction to all the key bells & whistles, including the engine & tires by Jamahl Michael. Now after driving it a few times I'm pretty sure I will never regret this decision.

Peter

30 de dic. de 2013

I needed a car for my son to drive back and forth to college. The Malloy team was professional, friendly, diplomatic providing speedy and punctual service. Thinking about buying my other son a car there!

The Branson's

28 de dic. de 2013

My husband and I recently purchased a 2013 Ford Edge Limited. Our salesman was Michael White. He was very helpful and knowledgeable. He is a true asset to Malloy Ford.

RMetheny

26 de dic. de 2013

Mike Sprague did a great job simply assisting us in the buying process and was there to answer any questions

Robert

23 de dic. de 2013

"Outstanding". That is the one word that comes to mind from my recent experience purchasing a new F-150 from Malloy Ford. My salesman Billy Albright was the key. Very Pleasant, informative, not pushy at all, and an all around good person. Like most of us consumers my wife and I shopped the internet and all the deals they advertise. We however like spending locally and thought we would give Malloy a chance. All I can say is outstanding! Billy treated us like an old friend and we purchased our vehicle at a great price! If your interested in a new or used vehicle stop by Malloy Ford and ask for Billy Albright.

Parker Neal

20 de dic. de 2013

Alice Rohman and Mike Ansboro were wonderful in helping me swap out my Explorer for a Fusion. Easily one of the best experiences I have had at a car dealership.

Paul

20 de dic. de 2013

My service writer (Devon Fitzgearld) and the service department are always looking for ways to make visits better. The recent physical upgrades to the dealership are nice and the coffee is Good(!).

Monte

19 de dic. de 2013

I waited for my vehicle to be serviced in the customer lounge provided on site and having access to WiFi was a nice plus. Plus the overall wait time wasn't too long. Everyone in the service department was really nice.

Chris

18 de dic. de 2013

I really do not like to go the Malloy Ford for repairs on my car because of the cost. My car is 10 years old and I wish it would be more reliable.

R.T.Curtis

11 de dic. de 2013

IT WAS A VERY COURTESY AND PLEASANT EXPERIENCE HAVING MIKE ANSBRO AS OUR SALESMAN HE HELPED US PURCHASE OUR FORD EXPLORER

Gary

10 de dic. de 2013

Rick the Service Dept rep was very helpful and courteous, and explained beforehand the work to be done and explained afterwards the work that was completed.

JamesM

8 de dic. de 2013

Jamahl Michael was the sale rep who sold us a new Ford Focus. He was honest and straightforward and extremely knowledgeable about the car. He worked out a fair deal and we went away with our new car happy. This was a great car buying eperience! Alice Rohman quickly processed our down payment. Financing was quick and easy. Went off without a hitch!!

KDTwing

7 de dic. de 2013

I met Jamahl Michael on the lot and he was nothing but professional and helpful. I came back a few days later with a competing price and he did everything he could to help me get the best price. He also was accommodating and was a big part in making me realize the car I was looking at was not what I wanted. I traded my truck for a 2014 Ford Fusion. Love the car and had an excellent experience. I usually equate car buying with the dentist but this was awesome. Thanks

Charlotte

4 de dic. de 2013

I stopped by to make an appointment and was told I could be taken right away...no waiting. Staff very friendly and kept you informed about service of vehicle. Clean waiting area also.

Clark

1 de dic. de 2013

Service Advisor Devin Fitzgerald was particularly helpful & courteous to make the appointment and explain the details to me. The service technician went the extra mile.

Diane

30 de nov. de 2013

I've been bringing my car here since I bought it. I always have a great experience. In and out in a timely fashion and the guys are all incredibly helpful and friendly

James

30 de nov. de 2013

Very friendly staff, I have had nothing but bad dealership experiences before. The price was excellent and was the same as advertised. Would buy from them again and recommend them to friends.

Chris

22 de nov. de 2013

Everyone was nice and cordially. I had extensive repairs to my car and it was nice to have Malloy Ford pay for a rental car until mine was ready. Rick Morris was really helpful in every way.

Sarah

22 de nov. de 2013

Both Meghan and Ed were extremely friendly and helpful, and not pushy in the least. They worked with us and our budget and we drove away in our dream car (which also happened to be the FIRST car we go in!). Superb customer service.

Carolyn

20 de nov. de 2013

I was made to feel as if I was their only customer; their perfessonalism was outstanding as always; very friendly - they are the best and this is why I keep coming back.........

Bruce

19 de nov. de 2013

Devin Fitzgerald was very helpful. When I told her I needed two estimates for insurance purposes, she provided them for me from separate vendors. greatly minimizing my inconvenience (Malloy used outside vendors for the replacement of a window in my vehicle.)

Robert

15 de nov. de 2013

The staff was courteous and professional. Even though I was only waiting for service, I could look at teh cars on the lot without being pressured to buy. Making an appointment was very easy. The service was thorough and promptly completed. The waiting area is clean and comfortable, with hot coffee and WiFi available.

Shenithia

14 de nov. de 2013

I had a leak in my tire and Mallory Ford was a Nitro dealer so I called to inquire about bringing my vehicle there. The staff was friendly and knowledgeable. She told me exactly what I needed to do to file a claim with Nitro. Something I was never told by the dealership that I brought my car from. After having a co-worker pick me up she expressed how satisfied she was with Mallory because that's where she brought her car from. I'm glad to say she was exactly right!

John

14 de nov. de 2013

Very polite and courteous service personnel. The coupon deals show that Malloy Ford is concerned with not only great service but also at a fair price.On time and ready, with no delays. Thanks to your staff.

Martine

8 de nov. de 2013

While buying a pre-owned 2012 FORD FOCUS SEL, on 10/29/13 I had a very pleasant and smooth experience with my sales agent : James Lindsay. He was competent, courteous, very clear, and honest in his answers to my questions, and above all, he let me freely choose and decide on my car purchase, without any "shady sales pitch". I came to look at the FORD FOCUS a few times, while looking at other cars around town. I eventually came back to FORD MALLOY because Mr. Lindsay had established a trust in our business relationship. I was impressed by his professionalism.Meeting with his manager, Ed Palmateer, was also a very pleasant experience. Mr. Palmeteer helped me with financing. Once I had decided on the FORD Focus, I had the car keys in my hand in less than 2 hours. I had bought 7 cars in my life. I have never experienced any deal going through, so smoothly and so fast. I am still totally impressed. I would like to congratulate Mr. Palmeteer and Mr. Lindsay for their efficiency and professionalism, and thank them again for having made my life, that day, very simple.I would like to thank also another sales agent: Brandy Washburn. I happened to come back to FORD MALLOY, a few days later because I did not how to use the phone on the car. Even though, she was obviously not going to make a sale with me, she took a lengthy time to set up Blue tooth for me. And she gave me precious information on my new car. Ms. Washburn is very knowledgeable with cars and customer friendly. She is a professional.

Ronald

8 de nov. de 2013

The service people were knowledgeable about the problem with my car (it's a known problem with Fiestas) and they didn't try to stonewall me as some dealers apparently do. They verified the problem quickly, ordered the replacement part promptly, and got me back in the car by the end of the day.

Darlene Unger

1 de nov. de 2013

I recently purchased a 2013 Ford Edge from Malloy Ford in Winchester. Although, I have been a customer at this site for 20 years long before it became Malloy Ford- I have to say this has by far been the my best purchasing experience ever! Steve Whittington was my salesman: Malloy Ford has been very blessed to have someone like Steve representing them in the sales department. He was wonderful to work with on helping me find just the right vehicle to suit my needs. I had recently owned small trucks for the past 20 years but decided to go with the Ford Edge. The vehicle has been a perfect fit for me and my mom. Steve truly was so professional but also so very kind and caring. He made you feel no pressure or hurried in deciding or making your purchase. Along with Steve, the financing folks are very helpful and so all they can to get your payments affordable to meet your budget; the gentleman who test drove my vehicle to assess the value was kind as well. If anyone reading this is looking for a new vehicle I would strongly suggest going to Malloy Ford- I feel confident in saying it will be the best experience purchasing a vehicle that you have very had in the past! Be sure to ask for Steve Whittington for your salesperson. Thank you Steve and Malloy Ford, Darlene Unger

Davenlib

23 de oct. de 2013

The Sales Person Phil Wilfong Was Very Good. He Was So Easy To Deal With. He Showed Us Everything On The Escape,Took It Home For The Night And Really Loved It. He Was So Kind And Easy To Communicate With. We Will Highly Recommend Malloy Ford.AA+++. And Dont Forget To Talk To General Manager Collin Kelly , Great Guy!!!!!

Patrick

9 de oct. de 2013

Worked with Alice in internet sales and Daniel to close the deal. Both were great!

Trh08

30 de sep. de 2013

I have bought 3 vehicles from Malloy within 6 months went Saturday to buy another and trade the one I bought 2 months ago. I paid these idiots $28000 for a Yukon two months ago an yesterday they say its only worth $21500. Biggest bunch of crooks I've dealt with and apparently they don't care about customer loyalty. I have contacted the dealer board and my attorney on the problems I've had with these vehicles not be road worthy but yet there half xxx dealership service station had a brand new inspection on it!! Beware of Malloy Ford and there false advertisements!!!!!

VaughnfromTX

27 de sep. de 2013

A very long way from home and not quite to our destination, our engine blew on I-81 south of Winchester. A spur of the moment decision and we had the tow operator take us to Malloy Ford. Our trip was to spend our final hours with a loved one. While we were dealing with that, Malloy's Service Department was addressing our warranty covered needs and living up to its commitment to get the job done. We were concerned that such a major repair might leave something not quite right for our eventual trip home. Glad to say that we made the 24 hour drive, back to Texas, without a single issue or concern. Job well done Malloy. Thanks.

Steve Whittington a great saleman

25 de sep. de 2013

Malloy Ford is the best dealer within a 100 miles of Winchester, Va. Steve Whittington is the best saleman I have ever meet in my life and I.m 70 years old. If you don't go see him first you will miss out a a great deal on a car. Thanks to Steve I got the best deal around.

John combs

23 de sep. de 2013

I was happy with our salesman Paul Crowe. He seemed very honest and helpful to get us the best deal. He was patient with my wife and I since we hadn't bought a new car in some time.

Tee

21 de sep. de 2013

We have used Malloy Ford for tires, oil changes, and recall work. We have even brought family non-Ford vehicles in for routine service. The service writer/manager has always been attentive when we come in. If any issues have arisen, they are dealt with quickly and professionally. We have been talking to our salesman, Steve Whittington, for the past 3 years prior to us purchasing a new vehicle. My husband only drives Ford products and had become dissatisfied with his previous dealership and was looking for a new one. We just purchased a new vehicle from him. There were a couple minor issues that were dealt with quickly and with professional courtesy.

Jodi

16 de sep. de 2013

Doug Rudiger made our first car buying experience the best! My husband and I are very busy people and could not both be at the dealership to make a decision. He emailed, texted, as well as spoke to both of us on the phone, to try to accomodate our crazy schedules. This dealer was the second place we went to and should have been the first! Not only was Mr. Rudiger great to us, his coworkers were very accomodating as well. I would recommend anyone to Malloy Ford!

Kim Shifflett

10 de sep. de 2013

We've bought 3 vehicles from Malloy Ford this year, a 2013 Ford Focus, a 2013 Ford Mustang GT Convertible and a used F150 pick-up. Each car buying experience was easy and comfortable thanks to our salesman Pete Killion. Highly Recommend!!

Clark Fortney

7 de sep. de 2013

probably the most pleasant auto buying experience in my life. no high pressure sales only helpful info! Jamahl Michael was a great sales person answering all my questions with knowledgeable answers. See Jamahl for a pleasant auto buying experience!

J.A.

23 de ago. de 2013

We recently purchased a used vehicle. Our salesman Marco Rivera Yabar was amazing. He went on a long test drive with me to take the vehicle to my husband's job site so he could look it over. He was very personable and we were able to talk like we were friends during the drive and the buying process. He went out of his way to make sure I was able to take the vehicle home with me that day including working out payment arrangements for the down payment. The only negative I have to say about this dealership is they don't offer any customer extras. We had no gas in the vehicle, and they are charging me for an additional key since it only came with one. It also did not have an owners manual and I was told I would have to pay for that also if I wanted one. This is dealership policy and had nothing to do with our salesman. I am also annoyed that I have had the vehicle for only 5 weeks and have to replace a ball joint in the front end already because the paperwork on the front end alignment was not accurate and is not covered under warranty.

Rhonda

17 de ago. de 2013

I recently went to Malloy Ford after my in-laws recommended them. I went on a Saturday that was raining and started looking. Salesman, Paul Crowe, came out in the rain and immediately started helping me find a car. I had been looking at the Focus online and after the test drive I was very pleased. I am on a budget and they were willing to work with me which is what I really like. I would be willing to buy another vehicle from Mallow Ford as they are very helpful and have a great selection.

bobbyt2012

11 de ago. de 2013

i went to Malloy ford to cosign for my daughter to buy a car but Malloy Ford made me become the primary owner & not a cosigner and didn't tell me that i found when the leaner sent me the loan info. that i didn't apply for&billed me for a car i don't have .then Malloy Ford didn't want to help me resolve this problem they even put the tags in my name so now i even get to pay personal property taxs on a car that i'm supost to be just cosigning for THANK alot Malloy Ford i sure thought ya'll was a better dealer than that . In the last nsix months i bought a 2012 Mustang GT & a 2012 F-150 super crew cab from them .I referred my daughter who lives two hours from them the buy there that's worst advice i ever give to her so they have lost a good custumer that's for sure

Rob

3 de ago. de 2013

Very Friendly Place, Was able to get into a used car with no money down and a reasonable payment. I would definitley recomend this dealer, and will return myself.

Happy Customer

10 de jul. de 2013

I had an amazing experience. Paul Crowe was great! He was personable, charismatic, and helpful. I had a great experience, and would highly recommend this dealership!

Bobby

10 de jul. de 2013

The best experience I have had buying a new truck my salesman Jimmy Smith was excellent thanks

Happy customer

28 de jun. de 2013

Just wanted to thank everyone at Malloy Ford for begin so kind and courtesy. Jeff Davekos met me at the door and after we talked, he showed me three vehicles the Ford Focus, Escape and Fusion. After looking at looking at all three, I choose the Fusion, which I dearly love. Thanks Jeff for working with me and being so patient.

Bewildered Customer

12 de jun. de 2013

I wrote a review on Malloy Ford on June 10, 2013 that basically outlined what I thought was my experience while trying to purchase a used vehicle at there Winchester Virginia facility. I would like to rescind my comments based on my conversation with management after the fact and learning of the unique situation I had been apart of. To revert my comments and make true to the statements I posted after communications with Malloy Ford, the vehicle that was being sold was one of a rare event that does not happen to often, therefore the overwhelming wealth of interest that came into the dealership at multiple times was in mass volume unseen before. I feel after speaking with management they are much more capable of handling this type of situation in the future. I would like to add Malloy Ford has an excellent follow up program, and they are excellent in customer service, or I wouldn't be on here rescinding my earlier post. I would like to add that I truly thought I deleted this post after speaking with management at Malloy Ford and clearing up the misunderstanding, but as you can see mistakes do happen to everyone and I do opologize for not clicking the correct button. Therefore, I truly and most sincerely believe that if you go into Malloy Ford located in Winchester Virginia you will be treated better than you have ever been before while purchasing your new or used automobile.

smynuk

20 de abr. de 2013

Collin Kelly and his staff when above and beyond. This was one of the best purchase experiences I have ever had !! I would strongly recommend this dealership. Great Price, Great Service, ZERO Hassle !!!

vahsmom

3 de abr. de 2013

This dealer is convenient to my home and I get a 5% cash allowance on future purchases in service. Previously having an Expedition and now a Lincoln I have used Malloy for the past 4 years, after moving here from Florida. My most recent visit involved getting my sync system up to date so I could sign up for a program with my insurance company for a discount on my ins. premium. It took several visits and many calls directly to Ford and the issue was never resolved, but that was not the fault of Malloy. They worked with Sync and Ford techs, none of whom could figure out why, and assumed this feature is not on my car. However, during the entire ordeal Chuck was profesional, kept me in the loop, was patient when I was not, kind and spent a lot of time trying to get this worked out. As I said I have been to them for all my service over the past 4 years and if I don't have a ride or the weather is not nice enough for me to walk, they always provide a ride to/from my home so I don't have to wait. I have always been satisified with the level of service received and prices are comparable to any other mechanic in the area.

Patrick89

4 de feb. de 2013

The only Ford Dealership in the area that I will deal with! Friendly people, great atmosphere, not pushy, just willing to help! Steve Whittington helped me get the most I could for my trade, and into a new Ford that I wanted. Malloy looks like a big dealership and most people probibly think that there high pressure and that is not the case, the country giant does make deals, if you don't believe me start looking at new and used fords in the area and I guarantee you will see more Malloy stickers than any other! Go see Steve Whittington, he will be more than happy to assist you with anything you need!

Michael easterday

7 de ene. de 2013

Rich was awesome and down to earth helped me put my wife in a car she loves.Great prices great people they keep me comeing back.

marc.shea.5

29 de dic. de 2012

I am very pleased with my experience at Malloy Ford. I had some credit issues and a budget that i HAD to stay within. Jason Holton found a great car for me.I would definitely recommend Jason and Malloy to everyone.

shirley.place

2 de nov. de 2012

We found Malloy Ford and Stan "Too Tall" to be a very courteous and helpful salesman. He worked with us to find us exactly waht we wanted in a F150 2012 Pickup and was able to assist us with the purchase to make our experience an easy one. I would recommend Stan and Malloy Ford in Winchester, VA without any reservations. He has been efficient, friendly and we will return to deal with him in the future.

bowser14

12 de oct. de 2012

Angelo Zaccone and the other members of Malloy Ford got the exact car I wanted and the color of the new Ford Fiesta I purchased is fantastic. I was able to get the best price, color, and the exact options I wanted on the car from Malloy Ford after extensive research on cars.com for the brand new Ford Fiesta I purchased. I recommend Angelo Zaccone and the Malloy Ford team members in Winchester VA for car purchases.Thanks again, Chris

justine.allen.5876

10 de oct. de 2012

Excellent service! John was very knowledgable and helped me pick out the car of my dreams! All the employees were very kind and were happy to help with anything I needed. They were wonderful with helping me reach a great price and worked with me until I was fully satisfied as a customer. Malloy Ford is great and I would recommend them to everyone!

bmurph333

8 de oct. de 2012

Pete was absolutely AMAZING! It took me 6 months to be able to purchase my car, as I had to wait for my title to arrive from another state so I could trade my car in. Pete always followed up with me & never ceased to stop searching for the perfect car for me. He really went above & beyond the entire time! Every single employee was very friendly & made me feel like family. I've already recommended Malloy & Pete to many people, one of which purchased a car already. I would buy every car from Pete & Malloy. I even met Colin Kelly who treated me like family. Excellent place to purchase a vehicle!

ewr4579

7 de oct. de 2012

Paul was very friendly, knowledgeable, and helpful during our sals experience. He provided the information needed in order for us to make an informed decision without being overbearing.

talbert2

19 de sep. de 2012

We did a lot of online and practical research before we went to the dealer, so we knew what we wanted and why. We were greeted within seconds of arriving by Tony, one of the salesmen. He listened to us, made a couple of well-informed suggestions, and led us right to a car that matched all of our requirements. We test-drove the car, and then went in to start the paperwork. Buying a car is a complicated process, but Tony kept things moving, quickly and efficiently. He was at all times friendly; never pushy; knowledgeable; and honest. He made us feel very comfortable, made sure we got the deal we wanted, and got us out of there in a little over an hour with our new 2012 Ford Fusion.

ASDASDAS

13 de sep. de 2012

THIS DEALERSHIP IS THE BEST PLACE TO BUY YOUR CAR. THEY ARE SO FRIENDLY AND HELPFULL. THEY ARE DEALING WITH CUSTOMERS AS THEY ARE ONE OF THEIR FAMILY MEMBERS.

Berrann

5 de sep. de 2012

Went to Malloy ford to have my tire fixed on my 2011 ford escape . While waiting on tire to be fixed decided to look at focus hatchbacks. While walking through showroom to lot , I was approached by Jeff was-asked if I needed any help and I told him I wanted to see the new ford focus . He immediately took me out to the lot and showed me the focus. I had my little dog Jefferson and he made quite a hit at Malloy ford! Everybody including all salesmen were extremely polite and greeted us with openness ! Jeff asked me if I wanted to test drive the tTitamin focus , which was the top of the line when it comes to focuses. My first response was no just looking and then Jeff said I could take Jefferson and he would drive the car. The test drive proved to me what a great little car ! Jeff then offered to let me take the car home and drive it and show it to my family! Wow! Inall the years I have been driving I have never been so welcomed and treated like a princess at a Ford dealership! Thank you to all the people that helped me make up my mind and purchase my focus ! I love my car and can't wait to come back to Malloy ford and see all my new friends ! I would definitely recommend this dealership to all my friends and love ones! Thank you Jeff for all your help and advice !

fairseas2u

3 de sep. de 2012

My wife and I found our salesperson, Pete Killion, to be most helpful, knowledgeable, friendly, and informative. We visited with him at the dealership on several occasions, and he even took a test ride with us in a new Fusion, which is the model we purchased. To date, we are very satisfied with our purchase, and our new car is running great. On our first long, straight and flat highway trip, keeping the speed around 60 MPH and not stopping, we averaged 40 MPH, which certainly pleased us! I highly recommend this Ford products and this dealership!

Weaver family

8 de ago. de 2012

Broke down traveling through. Got us right in. Clayton was great! Found problem right away and were back on road quickly. Highly recommend especially because they did not try to take advantage of travelers.

Greg05g

8 de ago. de 2012

Very friendly people! I bought a pre-owned Taurus that I absolutely love and paid a fair price for it. On the day I picked itUp, they stayed with me after closing to finish my paperwork also. I felt like I was important to them, not only now, but after the sale.Great job to everyone at Malloy Ford!

dlewis4532

18 de jul. de 2012

I was almost positive that I had found a new car to replace the vehicle I'd been driving for years (was looking for better fuel efficiency as a commuter). I was convinced to at least sit in different make/models before signing on the car that i'd chosen to make sure there wasn't a better fit. Sales rep. Steve Whittington greeted me, and listened to the criteria i was shopping with. Steve took me directly to a used vehicle that was EXACTLY what I was looking for. Steve carried a dealer tag out to the vehicle - and because Malloy Ford keeps the keys with the car I didn't have to stand there and wait to see the interior for the sales rep to go back into the building as is common practice at most other dealerships. After a positive test drive we started talking about the numbers and I was able to get the car financed into my price range at a competitive interest rate. The loan officer even went a step further, called me the next day and informed me that they were able to get an even lower interest rate than the one I'd already signed for the day prior. I noticed that a lot of dealers will try to persuade the customer to purchase a newer car (at higher cost) as opposed to what they actually need/want/ask for - NOT the case at Malloy Ford. Steve listened to what I wanted and what I was willing to pay and found a solid match.

inglomatic

13 de jul. de 2012

My last visit I had with Ford went well, which is why I came back this time. However, my experience this time was awful. I came in to get a state inspection, oil change, and I heard a clicking sound in my RR tire, I also mentioned a chirping sound coming from the engine. I dropped it off around 8:00am and received a call back around lunch time. Chuck explained that the rear emergency brake was the cause of the clicking and it would be $230 to fix, for my state inspection the brake pads needed to be replaced $150 for each axle, my brake fluid "looked" dirty and it would be $150 to replace, and lastly the chirping sound was from a tensioner and serpentine belt $320 to fix, also the oil change was 50 bucks, and there was a diagnosis fee of 50 bucks for each thing I mentioned. Now my problem in cost lies with the fact of understanding why I am paying for the same labor 3 times over. In order to fix the emergency brakes they already would have had to take off the wheel and take apart the brake shoes to fix the E-brake. To slap in some new pads while the rear tires are already off takes maybe 5minutes and another 5min to push the piston back in(if not already done while doing the E-brake. For the front 150 is on par with other places. However 150 for a brake fluid flush? Thats removing 1 bolt per side and refilling the reservoir tank and pumping the brake pedal a few times. I am not ok with that. At this point I realized I was getting the business and told them to drop it and back it out. I picked up the truck that evening and paid ~150 for the oil change and diagnosing fees. On the way home I noticed my air light starting to blink I read in the manual that if this happens and a spare tire is not in use to take it to a dealership. Two days later that what I did. Again I dealt with Chuck; he said they would check it out it was probably just low air pressure. Ok fine I didnt believe that but I trusted they would do a good job. A few hours later he called and said they fixed it and that it was just the air pressure. I went back over and started it up and the light was still flashing! They drove it back in, I waited for 20 minutes until another mechanic came over and started redetection of the sensors. I asked chuck how often they usually see these things go bad and he told me he doesn't they are usually damaged. The mechanic find that the RR tire pressure sensor is no longer operable. Hmmm same tire that I had a clicking sound and the one you had to take off in order to diagnosis coincidence? I think not and told him this. Chuck responded that it would be $100 to fix, and went on to accuse me that I had just put on new tires within the last two days and that someone else was responsible. They were the same tires I came in with if I had needed new tires im sure that they would have caught that in the inspection. After I explained that Ford was the only one to touch in the 3 days from my first visit to when i brought it in for the tire pressure gauge was them. He kindly said he would back it out for me and that I could be on my way. So I left and I recommend nobody going here, unless you have more money you don't know what to do with and don't mind paying for the same labor 3 times.

ltesdall

7 de jul. de 2012

they took the time to talk with me and gave me a great deal besides. i had come because they sent me a letter saying i was approved for a trade to a new truck and i'm glad i did. jamahl is the perfect norwegian salesman.

Adam Griffith

25 de jun. de 2012

I had a great experience at Malloy Ford. Billy sold a truck to my grandfather and recommened me to go see him and everything he said about him and Malloy Ford was all true. Now since I had a great experience I will recommened him as well.

Bill Manuel

17 de jun. de 2012

Our total experience with Malloy Ford was excellent. Our salesman, Billy Albright, was very personable and helpful and most of all, had a wonderful sense of humor. Our finance officer, Dan (can't remember his last name) was also wonderful to deal with. Jamie (can't remember his last name - but person in charge) was very helpful and worked with us to obtain the best price for the truck that we purchased. Our purchase of a new truck was much different than what we have experienced in the past. We would definitely return to this dealer if the time would come to trade or purchase another vehicle....and we have already recommended Malloy Ford to others.

James M Auer

11 de jun. de 2012

We were met by Gregg when we arrived, he helped us find a car best suited for our daughter. The whole staff went out of their way to be helpful and friendly. Then they went one step further after we signed the contract. the next day Gregg called back and said they got us a better financing deal, that lowered our payment considerably. A very rewarding experience. Jim Auer

westie777

9 de jun. de 2012

My wife and I were met at the door by Jamal Michael. Jamal was extremely professional and very personable to work with. At our request, he showed us both the Explorer and Edge. He was very knowledgable of both cars and went into detail about the features of each car. Jamal got us the deal we wanted (to include my trade in). He introduced us to the head Service Writer and Finance Manager. It was a Saturday, so we weren't able to meet with the Parts Manager. We settled on an Explorer and Jamal researched other dealerships within the Malloy family to find other Explorers available. He showed us the price/equipment sheets on these vehicles, in comparison to the availability to ones on the Winchester lot. We saw a better value in purchasing a 2013 Explorer. The process went very smoothly and I drove home the same day with an Explorer XLT that was loaded. In fact, so loaded that we decided to purchase the Premium Warranty Plan. Since I purchased the car I went back to have Jamal show me some areas of confusion on the SyncMyRide functions. Jamal helped me with a smile on his face. We had a few laughs! This is how customer care should be. I also met with Collin Kelly (General Manager) and Paul Cornish (New Car Sales Manager. They were very personable and made my wife and I feel at ease! Our total car buying experience was more than fantastic. I totally enjoy the Explorer we purchased! I have recommended Jamal and the gang to a couple of my friends. I do hope they give Malloy Ford and Jamal a try!

Sandra Timbrook

5 de jun. de 2012

What a wonderfull experience I had a Mally Ford on May 18. I stop in to look at the Ford Focus for my daughter and ended up buy two new Focuses. It was a fantastic experience, I never had to take a $1 out of my pocket. Just sign my name and walked away with the vehciles. Peter Killion the Sales Rep was very knowledgeable of the vehicles, he schedule the financing, transferring of tag, etc., and took care of the vehicles in every way include explaining how to use the options on the vehicles. I have already informed my friends how easy and pleasant it was to purchase vehicles at Malloy.

Cmay2382

28 de abr. de 2012

On the day I bought my new car from Malloy, I had visited at least five other dealerships in the surrounding area; each of which, I felt, were overpriced and loaded with representatives not willing to go the extra mile in order to help me find the car I was looking for. I am a young, recent college graduate who is in the process of building a respectable credit score. The people at Malloy, especially Rick and the financial manager, were extremely helpful in getting me an affordable deal. When I walked onto the lot I was expecting to meet another salesman that wasn't going to give me the light of day: just shove prices down my throat of cars I already explained were out of my price range. I believe Rick understood right away that I did not want to be shoveled loaded information and he gave me the room to think for myself while answering every question I had about a car. He gave me the respect that I had been looking for all day. In fact, he was the first salesman to offer me a test drive which I was extremely grateful for. When I made the decision to apply for the loan, I did not think I was going to get a good deal, but Rick and the financial manager did a fantastic job getting me affordable payments along with a care package. The overall experience dealing with Malloy was fantastic: while I was inside making the purchase, the other employees were shaking my hand and congratulating me on my first new car. The friendly atmosphere helped me to relax in a situation I had never been in before. The people at Malloy were eager to please me while also giving the respect that other dealerships were lacking. I was completely satisfied with every aspect of the process and will be sure to let others know that Winchester, Va has a jewel of a dealership.

dano310

21 de abr. de 2012

I would not deal anywhere else BUT Malloy Ford. The sales staff are friendly and take time to greet you even if you are just in for service. And speaking about service, Chuck in the service area is by far the BEST I have ever come across. He goes the EXTRA MILE every time I come in with my "fleet" for service. There is no better.

slb06

19 de abr. de 2012

This is my first time buying a Ford. I've had my new vehicle for 20 days and I am very happy. Jason assisted me from the test drive through finalizing the sale. He worked very hard to find me my perfect vehicle. From the moment I submitted a request for a quote until I signed the papers, everyone at Malloy Ford has been friendly, professional, and responsive. Even after the sale, I've received communications from the Service Manager, the Service Director, the General Manager, and Jason thanking me and making sure everything is going well with my vehicle. I would highly recommend Malloy Ford.

Greg44

14 de abr. de 2012

Good experience, we went to look for fuel efficient cars. Stopped by Malloy ford and test drove a fiesta, but liked the size of the focus better. Went back the next day to buy one. Mr. Albright found one close to want we wanted and two days later I was in my new ford.

tjb75

7 de abr. de 2012

It took 4 hours from start to finish to get our vehicle. The sales respresentative was very slow and we waited over an hour to sign the paperwork. The finance department hadn't sent our loan application when we went into the sign the paperwork. That took another hour. The sales representative we worked with has called us several times a day harrassing us to get additional paperwork that we were unaware of to him immediately. We were very dissatisified with the customer service and the sales representative we worked with. We will not be back to buy our next vehicle from Malloy Ford. We would not recommend them to any of our friends and family.

avd3acorp

4 de abr. de 2012

Researched vehicles - saw one I was interested listed at Malloy Ford, Winchester VA. Upon arriving at dealership when salesman approached I advised that I needed to have a vehicle that gets good gas mileage;keep my vehicle payments no more than I currently have; and also needed a trade-in allowance to fully satisfy my current auto loan. I advised that I wanted to look at a particular model and year. We took out on test drive and liked performance. Salesperson was able to meet my requirements; we closed on deal that day.

blosser81

2 de abr. de 2012

I gave the rating that I did because upon my arrival at Malloy Ford Mr. Carson came right out asked what I was looking for helped me locate and try to keep in the payment arrange that I needed. He went with us while we test drove a Ford Escape. While he was running the paper work I was looking around and changed my mind with what I wanted. He didnt mind redoing the paperwork and helping me get the payment I needed. Overall Mr. Carson was very helpful, friendly and pleasant.

Freddy Gonzolas

18 de mar. de 2012

Saw car we were interested in on the web and emailed. They called us at 10:30am, saying it was available. We told them we'd be there by 5pm that same day, which we were (over an hour drive). Got there... car had been sold at noon. They could have called and saved us a 120 mile round trip.

YoLanda M. Kenney-Massey

13 de mar. de 2012

This is the 2nd vehicle that I have bought at Malloy Ford...Greg was Super to work with, personalable, accomodating and I would go beyond just a "salesman", but a new friend! I will Def. return when I need another Ford.Thanks!YoLanda M. Kenney-Massey

carbuyer22601

12 de mar. de 2012

Really happy with the used CRV we purchased from Malloy! Yvette was the perfect salesperson for us. She really made the whole process easier. Her level of customer service exceeded our expectations. Can't say enough good about her. Also really happy with the great rate the guys in finance got us. Thank you!

LaDawn See

12 de mar. de 2012

This was the best experience I've had while purchasing a new vehicle. The staff was great! When Steve took the time out of his busy day to help me learn how to drive a manual I immedately knew he'd be someone I would recommend others to come to. He's for a an asset to Malloy Ford. The other Staff treated me equally as well and took their time helping me. I hope to buy many more Mustang's from this great dealership. Thanks!LaDawn

scottpwaters

9 de mar. de 2012

Started shopping for a new vehicle in December 11 and did the internet research. Alice was a get help in that search providing all the information and more that I requested. After settling on what my wife and I compromised to we came in and Jason was more than willing to allow us to drive many types of vehicles. Then Gas prices spiked again and our requirements changed to something more fuel efficient. we trouped back to the dealership and were shown a few more vehicles. We finalized our decision and were rocked at home with a emergency that zapped our down payment. the finance manager worked with us and by the end of Feb 2012 we drove away in our new car. Now my wife shows off the car everywhere we go...I'm happy as my daily commute costs are now one third what they used to be. Thanks everyone at Malloy Ford.

lvponies

7 de mar. de 2012

On 3/6/12 I purchased a 2012 Taurus. The experience with Malloy was wonderful and I love, love, love my new car!! Thanks so very much to Jason Painter for his help.

lluchsin

4 de mar. de 2012

Excellent customer service, not pushy salesmen; allowed us to look at our own pace. Finance manager provided information regarding available service packages without forcing them on us

Shawn Kane

2 de mar. de 2012

My wife and I needed to get another vehicle for our expanding family and went shopping without the intention to buy a vehicle on the day we visited Malloy Ford. We wound up purchasing our vehicle that day because Paul did a great job finding us what we wanted and gave us the best price that could fit in our budget. I highly recommend Paul Crowe and Malloy Ford!

GRUMPYJR

22 de feb. de 2012

FOR SEVERAL MONTHS I WAS IN CONTACT WITH ALICE ON PURCHASING 2 VEHICLES. AT NO TIME DID I FEEL PRESSURED TO COME IN TO PURCHASE THE VEHICLES. FINALLY I FOUND THE 2 VEHICLES AND ON 01/13/12 I WENT INTO THE DEALERSHIP AND MET WITH ALICE & STAN. ALICE TURNED ME OVER TO STAN. STAN ASKED WHAT I WAS INTERESTED IN. I TOLD HIM THAT I SEEN A 2012 F150 ON WEBSITE I WAS INTERESTED IN. HE TOOK ME OUT TO THE TRUCK AND SHOWED ME THE TRUCK. I TOLD HIM THAT WOULD BE THE ONE I WOULD LIKE TO PURCHASE. STAN WENT IN AND GOT A TAG AND THE KEYS AND TOOK. THE TRUCK ON A TEST DRIVE. WHEN WE GOT BACK TO MALLOY FORD HE ASKED ME IF IT WAS THE TRUCK I WANTED AND COULD WE START PAPER WORK. AT NO TIME DID I FEEL OUT OF PLACE AT THE DEALER. WHILE WE WERE WAITING ON A ANSWER ME AND OTHER ASSOCIATES WOULD TALK ABOUT DIFFERENT THINGS. EVERYBODY AT MALLOY FORD DID NOT MAKE ME FEEL LIKE A CUSTOMER BUT A PART OF THE MALLOY FORD FAMILY. EVERYONE AT MALLOY FORD DIDN'T TRY TO BELITTLE ME OR MAKE FEEL LIKE I WASNT WORTH THERE TIME OR EFFORT. OUT OF THE THREE FORD DEALERS I HAVE DEALT WITH OVER THE YEARS MALLOY FORD IS FAR SUPERIOR THEN THE OTHERS. THE BEST PART ABOUT MY VISIT AT MALLOY FORD WAS THEY DIDN'T LIE TO ME. THE STAFF I DEALT WITH WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. I WILL DEFINATLY RECOMMEND MALLOY FORD TO PURCHASE A VEHICLE. THANKS TO MALLOY FORD FOR TREATING ME WITH RESPECT AND MY LOVE OF FORD. NOT ONCE DID STAN OR ANYONE ELSE TRY TO GET ME TO BUY ANYTHING ELSE. I LOVE MY 2012 FORD F-150XL & PAM LOVES HER 2008 FORD ESCAPE XLS. THANKS AGAIN TO EVERYONE AT MALLOY FORD. BEST WISHES TO EVERYONE FOR 2012. EDWARD JAMES & PAM WILLIAMS

penya3

22 de feb. de 2012

My husband and I had just recently got out of a situation where we had to file bankrupcy and even tho it was discharged we were having a hard time getting a car... I called Malloy Ford spoke with Tom Ross who was very nice and understanding of my needs.. That same day a was introduced to my sales rep Jeff Davikos who was very nice as well and uncovered all my concerns I felt great when I got off the phone with him... A week later I recieved a call to come in and there was a very nice truck waiting for me and my family I was so excited I almost cried 6 months without a car is hard... Not only that the good news I was able to pay cash and get a good deal with no payments... Thanks a million Malloy Ford your awesome when it comes to sales and satisfaction...

CHECHEKOOLAY

13 de feb. de 2012

I LIVE APPOX 2 HOURS AWAY FROM MALLOY FORD. I RECEIVED CUSTOMER SERVICE FROM STEVE WHITTINGTON, I TOLD STEVE WHAT EXACTLY WHAT I WAS LOOKING FOR VIA PHONE ON SAT AFTERNOON. HE CALLED ME BACK LATER THAT EVENING, AND TOLD ME TO COME PICK UP MY CAR TOMORROW MORNING. I WAS VERY HAPPY WITH MY PURCHASE. I LOVE MY CAR!!!!

Billy Pennington

21 de ene. de 2012

My overall experiance with Malloy Ford was excellent.The sales team took their time to get me approved when most places wouldnt.They were overall friendly people you make you feel more like a friend friend than just some customer.I would definitley recomend Malloy Ford to anybody and I will deal with them for sure on my future purchases.

hotham100

4 de ene. de 2012

This is the 2nd automobile I have purchased from tis dealership and this sales person. Just as with the first time it was fast and easy and no hassle. Very enjoyable experience.

rrb

30 de dic. de 2011

The experience at Malloy Ford was one of the best I ever had buying a vehicle. Everyone was great to deal with and that is WHY I gave them the rating I did.

slowg8

12 de dic. de 2011

We stopped in to simply ask a question about a vehicle we had bought a few months prior & ended up test driving sevral cars while there & were given a key to a 2012 Ford Focus to take home for the weekend. We told everyon there several times that we weren't purchasing another vehicle but after having the car for the weekend, we fell in love with it & returned that following Monday & made our purchase. The entire team there was super helpful & wonderful & having bough 2 vehicles there in the past few months, we will definitely be return customers. We have already told many friends & family about our wonderful experience at Malloy Ford in Winchester. Thanks Jamahl!!!

riggs1071

23 de nov. de 2011

The experience that I had with Malloy Ford was very great. They treated us with great respect and worked with us until they found the right deal. I love my vehicle that we purchased and will alway give the Malloy Ford Company very high ratings.

laidleman

31 de oct. de 2011

steve worked hard to help us with a time crunch and got the sales manager and finance people to help us get done so we could get home to pick up our kids.

Shannonmjudd

18 de oct. de 2011

Of course you walk into a dealership and everyone wants to sell you a car right? Well the people at Malloy Ford were not only very nice but could take NO for an answer as well. I went to Malloy Ford to take a look at what they had that might intrest me. Yvette showed me around and was very personable.Yvette took into consideration exactly what I was looking for in a car and my budget. She really listened about what I had to say. I ended up leaving that time with out a car, and without a hassel. I went to 4 other dealerships that day and no one treated me with the courtesy and just the kindness Yvette did. She was so personable as well as every one else there. I would definatley recommend them to anyone in search for a new or used car. Even after I bought the car she called to see if I was having any issues and to see how I liked it! I was actually having problems with one of the features in the car instead of giving me some website or a phone number her response was well bring it back up here and I will help you with it, and she did. It was just a great experience. Thanks Yvette!

jamesb21

9 de oct. de 2011

I did not buy a car from Malloy but my experience there was great. they got me approved for the car I wanted, but in the end the car I wanted cost too much money. I couldnt afford it, but they did everything possible to try to get me into a car. check them out if you're in the area.