Nicole and Tony

10 de oct. de 2016

This is truly a Flagship Dealership. From the time you walk in the door the friendly sales associate and Manger made me feel like I was not just another customer out looking to purchase a car. Certainly not your usual pushy Salesman trying to Sale you something you don't want. This Team spent hours with us getting us in to the right car for my daughter who was unsure of what she wanted. Their patience was way be on recognition. They continually emphasised to her to take all the time she needed to make her decision that their goal was to make this a rewarding experience never once showing any sign of frustration. True professionals in there fields. After the closing of the Sale they spent another hour going over all the Safety features and features of the vehicle. I was truly impressed. And Nicole couldn't have been happier. And when they told her she had free oil changes as long as she owned the car, she was even happier we came to Malouf.. Truly a rewarding experience in car buying.The way car buying should be... Thank you Dino and Chris...... Tony and Nicole Rabitz October 9, 2016

nancy kurica

6 de oct. de 2016

I recently purchased a vehicle from Malouf. My salesperson Chris Fitzferald made my experience pleasant and painless. I found the car online and called to ask a few questions about my trade and the new (used) car. Everything was answered in depth. I received a fair and generous offer on my trade and an excellent deal on the car. The deal was expedited in under an hour and we were on our way enjoying our new car. Chris went above and beyond an ordinary salespersons responsibility to make this happen. This certainly will not be the last car I buy from Chris, as a matter of fact it's the third car I bought from him in two years. He makes car buying a positive and enjoyable experience .

DamnYankees1

6 de oct. de 2016

This is the second vehicle I've purchased from Chris Fitzgerald and I absolutely love my new Fusion Energi. I've always found Chris to be very accommodating and knowledgeable. Also, I was extremely happy to learn that he had taken a position at this dealership. The first car I had bought from him was when he was at Bell Ford, and although I loved working with him, I can honestly say I was less than enamored with the other staff over at Bell... So much so that I swore I would never buy another car from them.I'd recommend both Chris and Malouf to anyone looking for a new Ford!

MJ9098

4 de oct. de 2016

Ive been using the Malouf Lincoln service department for almost 20 years and have always found the writers to be very knowledgeable and the service techs highly skilled. I just leased my 7th or 8th Navigator. I got it from Malouf. Their sales manager found me the new car that I wanted at a price that was excellent without any bargaining. I highly recommend this dealership to anyone interested in a Lincoln.

Nickvasto

4 de oct. de 2016

I had a great experience leasing my new Ford Escape. The process was completely hassle free and very quick. Chris did an unbelievable job at explaining the car and its functions to me, and Mr. brown helped me out with a great deal on the car. I couldn't have asked for better service.

RayGro

4 de oct. de 2016

Totally professional. We were very impressed with their knowledge and curiously. Everyone was so helpful even though we went to Maluff Chevy first. Hope you guys stay in business for a long time

Jim6644

3 de oct. de 2016

I looked at Explorer at Bell, Fullerton, Liccardi, and Malouf. I was looking for a base model because I am now retired. My only requirement was four wheel drive or AWD and seating for seven. My wife didn't want the colors Black or White. It came down to Bell and Malouf. Bell offered a base model in red, Malouf offered a base model in blue but also a brown Explorer ( demo ) with all the bells and whistles. Which I didn't give a hoot about but my wife did. I liked the fact that I could get the loaded demo for close to the base model. My only problem is that the 2016 Explorer that was supposed to be mine is now my wife's. I have her 2013 Ford Escape.

emily

3 de oct. de 2016

chris was very helpful and he gave me and a test drive on the ford Taurus --we found him to be very knowledgeable --I would highly recommended malouf ford -

Christian Mcnallan

3 de oct. de 2016

I found the car I was looking for in a classified ad and emailed the dealership to let them know I was interested in looking at it. They had it ready for me when i arrived. I was able to test drive and then purchase the car the same day with no major issues.

Margaret Wislar

20 de sep. de 2016

Salesman was informative and did not pressure me. He searched to find me the vehicle is wanted and that fit my needs. He also went over the car and showed me how to work things in the car.

SherryB

19 de sep. de 2016

I went to Loehmann's and had A horrible experience. I immediately went to Malouf Ford and The salesman Chris greeted us at the front door. He gave us the best customer service from the beginning of the process to the end. The Manager Don Brown made sure we got all the best discounts and rebates that was available. This is the second car I bought from Malouf Ford and it will not be my last purchased from this dealership!

seemycar

12 de sep. de 2016

I was looking to purchase a Ford Fusion.I went onto Malouf's website and inquired whether the internet price included all the stated rebates, etc.Ms. Jacinda Dos Santos replied, detailing the rebates that were included in the Malouf Pricing of the Fusion.I was then able to calculate additional incentives and rebates that were not included and went to visit Malouf's Ford sales office on Labor Day.Ms.Dos Santos referred me to Mr. Luigi Giacalone.After letting Mr. Giacalone know that I had selected the vehicle that I wanted to purchase from their website and all I needed to do was to get a price that would work, according to the incentives and rebates I had calculated.Mr. Giacalone went and spoke with his manager (who, as it turns out is Mr. Don Brown) and returned letting me know that his offer was better than my number by $50 or $100.Having visited or spoken with approximately six other dealerships, this was the first time that an sales offer was below what I had requested. (The usual case was that dealers were demanding thousands more than I had requested, and their demand was somehow greater than their internet site offer or what was originally stated.)Mr. Don Brown is the manager that I worked with and ultimately he confirmed the sales numbers and finalized all of the financial aspects of this transaction.Let me say, it was pretty.Emanuel A. Towns

Mdevido

31 de ago. de 2016

I went into Malouf ford this past weekend to look around and get a quote on a new car. I was warmly greeted by Don Brown when I Arrived and promptly introduced to Chris Fitzgerald. He was extremely nice, we sat down and discussed my car choices and promptly went outside to choose a car that had what I wanted. Once outside we found a car that matched my wishes and he took me for a test drive. Once it was decided that that was the car I wanted I was quickly given the numbers (price, payment, term, etc.) I did not go into Malouf ford to buy a car, I went to compare prices and models. However after being offered what in my opinion was a fair price for a great car I decided to get the car the same day. I am so happy with my car with the way I was treated by Chris Fitzgerald and Don Brown. I would definitely recommend them and this dealer to others wishing to get a new car.

musmov

27 de ago. de 2016

I have been to other dealerships. This one is different. The service is the best I have seen. The salesperson was so helpful and informed about their cars. I was very impressed. Chris Fitzgerald knew we had to stick to our budget and helped us fine the perfect car. He also spent a lot of time explaining every detail on our new car. Above and beyond the call of duty. I did not realized that I could have all the bells and whistles that I got on my ford Fusion. This car looks and rides beautiful. We are so happy with this purchase.

Kathleen pesile

16 de ago. de 2016

We wished to purchase a Ford F-150 truck that would accommodate 2 dog crates in the back seat (floor)when traveling with our mini schnauzer show dogs. Our sales rep Luigi Giacalone , helped us to determine what type of crates would fit in without damaging the doors. He was knowledgeable and professional.We also met with the general mgr to negotiate a fair price, and it was better than true car's estimate.Malouf has an excellent reputation, and they appreciate customer loyalty.

Peter Gillett

15 de ago. de 2016

Chris Fitzgerald helped me pick out the exact model I wanted without being pushy, and we agreed a price we could both live with. He was friendly, patient, knowledgeable, and helpful throughout. The dealership had a good selection (most importantly, it had the one I wanted!) I cane away feeling good - and with a terrific new vehicle!

ron2017

9 de ago. de 2016

I had a very good experience dealing with Chris Fitzgerald. He was knowledgeable, respectful, answered all my questions and was not pushy. It was a nice change not to feel the high pressure you normally do when buying a car.

carhow

9 de ago. de 2016

mr brown and chris were most helpful in making leasing a car a pleasant experience most helpful in explaining hte many features to my wife

paul1944

7 de ago. de 2016

answered all my questions.....no high pressure.....friendly with a good price and good auto selection...made me feel welcome and comfortable...,,everything was neat and clean

Happy24

31 de jul. de 2016

My experience with Chris Fitzgerald was excellent. He was very easy to work with and knowledgeable in all features of the vehicle. He was also very patient and not aggressive. All members of the dealership were pleasant and helpful.

Mike6

26 de jul. de 2016

I've been dealing with Don Brown of Malouf Lincoln for several years now. He is truly a consummate professional. Don always makes the buying experience an enjoyable one. He also introduced me to Chris Fitzgerald who walked me through the nuances of my 2017 MKZ. He also was a pleasure to deal with. I highly recommend going to Malouf Lincoln and asking for Don. RegardsMike S.

Bryant,kevin123

26 de jul. de 2016

The service was excellent. My sales person was knowledgeable, personable and was not pushy. He took the time to explain the features of my new vehicle and made my wife and I feel comfortable with it. ..

Uoochu899

21 de jul. de 2016

They suck!!! They caused a problem and we're going to charge me $150 to diagnose and they didn't tell me that my car would not pass inspection after they fixed their recall because I had to drive it for 150miles before I took it through inspection. You suck Malouf

dec1204

20 de jul. de 2016

They were very straight forward & made the experience quick & as easy as possible for me. I would totally go back to them again when my lease is up in 3 years. I told them a budget & they worked with it.

kweiss5284

15 de jul. de 2016

I am a returning customer of Dino Jr.'s. I had great experiences with him both times! Mike was very helpful. Both were easy to talk to, friendly and didn't have pressure filled pitches. Easiest experiences ever!

MAVERICK45

11 de jul. de 2016

I came to Malouf Ford because of their great service I've have for several years now. I came in to get my son a new 2016 fusion, found it in minutes. as usual paperwork and reception of vehicle was easy and prompt. While doing that paperwork I was told by the most friendly salesperson there is {Marlo Hirshon} that Malouf would take care of my current lease so i can lease a new F-150 of my own. Within few short hrs we drove out with two new vehicles. My family and I will always be going to malouf for our vehicles.

coolcat6

9 de jul. de 2016

I just leased a new 2017 Ford Fusion one week ago. As a 21 year old who doesn't know much about cars and is new to leasing one, received a lot of help and information from Don Brown and Chris Fitzgerald. Don worked with me to find a deal that would allow me to lease the car I wanted and fit my budget. Don was very helpful in explaining how the lease would work and the different options I could have on the lease in a way that I could understand. Don was very professional, helpful and informative during our encounter at Malouf Ford. Now Chris was very understanding in what I wanted in the new car along with the budget I had. He showed me all the cars that had what I wanted in them along with helped me figure out what I really didn't need to fit in my budget range. Chris was very knowledgeable about all of the vehicles he showed me and explained the difference between them to me in a way that I would understand for a person that doesn't know much about cars. Chris also went through all the details about leasing a new car and what came along with it. Chris went threw and showed me how to use everything in my new car and was very informative. Chris made sure that understand how to use everything in the new car and answered any questions I had before I drove the car off the lot. Don and Chris were very helpful during my purchase of a new car. They made it a very enjoyable experience for me and I would definitely come here again for my next car. I would recommend all of my friends and family to go to see Don and Chris at Malouf Ford because they were outstanding, cooperative and professional. They did an amazing job helping me find and purchase my new car for someone who knows very little about cars in general. Don and Chris are definitely amazing assets to the Malouf team.

zmiller56

8 de jul. de 2016

Chris Fitzgerald did a great job selling me my car. He was knowledgeable, thorough, and personable. I would recommend anyone who is looking to buy a car from Malouf to buy one from him.

BG

2 de jul. de 2016

I purchased my 2016 Ford Escape four weeks ago and had the extreme pleasure of meeting and working with Sales Associate Chris Fitzgerald. What a fantastic experience for me! Chris was understanding in my requests and displayed his experience and compassion in his work ethic all during my selection and purchasing process. He patiently spent time going over the (new to me) electronic gadgets in the vehicle. The follow up post sale from Chris is very much appreciated ensuring my satisfation of my purchase. Chris is an outstanding asset to the Malouf team!

focus

25 de jun. de 2016

The sales associate (Chris Fitzgerald) was cooperative and thorough. He made the purchasing process an enjoyable experience. An associate like Chris should be at every dealership.

RCG

24 de jun. de 2016

Exchanged emails with Lisa Cubillas for almost two months which brought me to the dealership. Experienced and honest salesman, Frank Colonna helped me locate the best truck for my needs. Very good sales manager which we came to closing a deal but with a $1600 difference. We were in the same ballpark, so to speak. The general manager stepped in and reviewed everything and offered to split the difference. I agreed and was truely satisfied!!! Salesman Colonna who was sincere spent alot of time with me explaining how to operate the features on my new Ford F-150 Larait. I would return to this dealership in a heartbeat....

eddievcarcuy

24 de jun. de 2016

Great deal-good price- Salesman Chris Fitzgerald spent a long time with me going thru all the new electronics all new to me. It made learning all the new items a lot easier to use. I would go to Chris and Malouf again for my next car.

Joellen Pace

22 de jun. de 2016

We recently leased our 3rd vehicle from Malouf. Marlo is usually our sales rep, however, she was busy and asked Christopher Alberts to help us. He was as great as Marlo always is. He listened to what I wanted, was helpful, friendly and made the experience just as pleasant as with Marlo. I drove off in my brand new Ford Escape and love it! Thank you everyone at Malouf Ford. I would definitely recommend Malouf and we will always go their first when in the market for a new vehicle.

DesignerLLC

10 de jun. de 2016

AN HONEST REVIEW! We are mature car buyers, looking for something affordable, safe, reliable. We were not looking for a Ford, but, after an exhaustive online search, on a whim we decided to pull into Malouf Ford. We had no reference, no experience with this dealership. We were pleasantly surprised from the start to finish. Our salesperson, Marlo, was our biggest champion. The finance office, explained each form clearly. No gimmicks, no surprise last minute add-ons or additional charges. We drove off in our brand new car and couldn't be happier! We thank Malouf for making a nerve-wracking process, painless. I am an actual customer (purchased 6/9/16), and will be a repeat Malouf Ford customer!

Deanna & John Quinlan

6 de jun. de 2016

My husband and I were looking for a pickup truck (F-150), and this dealership was recommended to us. We were so very pleased with the attention and service we received. The dealership had a large inventory to choose from and our salesperson, Brian was extremely knowledgeable. He and the entire sales team helped us find the perfect vehicle, at the right price! The experience was stress free, we got a great deal, and my husband drove his dream truck home that day! Thank you everyone at Malouf Ford. We wholeheartedly, without reservation recommend you and we will be back next time we are in the market for another vehicle.

John & Deanna Quinlan

6 de jun. de 2016

My husband and I were looking for a pickup truck (F-150), and this dealership was recommended to us. We were so very pleased with the attention and service we received. The dealership had a large inventory to choose from and our salesperson, Brian was extremely knowledgeable. He and the entire sales team helped us find the perfect vehicle, at the right price! The experience was stress free, we got a great deal, and my husband drove his dream truck home that day! Thank you everyone at Malouf Ford. We wholeheartedly, without reservation recommend you and we will be back next time we are in the market for another vehicle.

FordFemale

5 de jun. de 2016

I am a 27-year-old female who just leased a 2016 Ford Escape in my name, and I am so very pleased with the entire experience from start to finish! I had the pleasure of working with Chris Fitzgerald (Sales & Leasing Consualtant) , as well as Donald Brown (Sales Manager). These gentlemen were not only professional... They actively listened to my desired needs. They provided me with the utmost service, and I thank them both for their patience, understanding and follow up.

Kecia O'Brien

5 de jun. de 2016

since 1999, Dino Jr. has looked out for me, and I so appreciate him and his team. I always feel like family! the BEST TEAM!

John E K

5 de jun. de 2016

This is the second car purchased from Malouf and I was treated like a long time friend.Chris Fitzgerald had the car ready for the test drive when I came in the dealership,drove the car ,loved it and Chris and Don Brown made me a dealer that I could not walk away from.I would highly recommend this dealership to anyone.

Marcia Agresti

4 de jun. de 2016

Everyone we dealt with couldn't be more curteous and accomidating. The salesman we used was excellent. They well exceded our expectations. Would certainly buy from them again.

Alex P

30 de may. de 2016

Came here to purchase my first car. The sales employee who assisted my parents and I, Chris, was very amicable and knowledgable about the cars, dealership, and process. Our questions and concerns were met with comprehensive answers. When the car we were looking at had an issue, Chris had it in the shop the next day and called us immediately when it was finished - which just goes to show the employees' ability to follow up and meet clients' needs. The dealership also helped my family attain the car with a very reasonable price. Although it was used, the car was clean, had no major problems, and runs great! An awesome find for me! I would definitely recommend this dealership. I did not feel any pressure to buy or to compromise in any area. I left here a happy customer with a great first car - couldn't ask for more!

A guy from Avenel

25 de may. de 2016

Buying a new car can be scary for me. Several months ago we bought a Ford Escape at Malouf Ford in North Brunswick after being told by a close relative how happy they were with the people and service, so we visited and everyone was really so nice and helpful to make the right selection. So now my daughter wanted a new Escape too. We took her to Malouf Ford where they helped us find the perfect car for her, they were patient, knowledgeable and trustworthy, and they really gave her a good price. They also took the time and taught her how to use ALL the controls and features. She drove it home yesterday and she is delighted. Malouf Ford is THE place to go to buy a car.

NoamNJ

22 de may. de 2016

This was my second time buying a car, and the salesman at Malouf treated me much better than at the last place I had gone to buy a car. Great dealership with knowledgeable salesmen.

Noam Opitz

22 de may. de 2016

The salesmen at Malouf Ford were knowledgeable and friendly and went out of their way to find me the best deal. I would highly recommend anyone who is looking to buy a new car to go to Malouf Ford.

shiney

21 de may. de 2016

Came back after having great first experience.Have to say second experience in buying a car was better.Chris is so mild mannered, not like most car sales people.

Jaybugg1

11 de may. de 2016

This is my first time buying an American made car and I have to say, I love my car and my experience was great! The staff at Malouf was courteous and very helpful! I have and will be making referrals. Special Thanks to Don and Fulvio!

TeenaC

11 de may. de 2016

I don't typically enjoy the whole car buying experience. HOWEVER, I don't have one complaint about my experience at Malouf. Luigi was FABULOUS and helped me to get into a car that I LOVE. I would highly recommend him and this dealership!!!!

vdslcd

11 de may. de 2016

Buying a car has always been torture. This time it was a pleasure. This dealership gave you the best price they could with the first offer. I didn't have the hassel of the back and forth changing numbers so that you think you are getting a good deal. Some dealerships start with a high price so in the end you feel like they came down to a much better price. Our sales guy listened to what we were looking for and gave us several options. He then let us make the decision without trying to talk us into anything. Great experience. Would definitely go back again.

chefgreek

10 de may. de 2016

I purchased my second Lincoln from Malouf in North Brunswick. My salesman Chris Fitzgerald was very very knowledgable and made the entire experience simple and stress free from start to finish. Chris was easy to deal with and very accommodating. When I took final delivery of my new MKX, Chris got in the car for me and went over ever detail of the controls like it was his own car. I couldn't believe how many details he knew about the vehicle. The financing/warrantee guy was super efficient and had everything ready for me when I got to his office. He gave me a couple extended warrantee options, I made a decision and the paper work was seamless and took only a few minutes to complete. The service center is as good as the front of the house. Easy to deal with, accommodating with a loaner vehicle and explained everything in an easy to understand manner. Great dealership, great people and a good, solid company to deal with. They made me feel very comfortable. I would and have recommended them to friends and family.

Truckyeah

10 de may. de 2016

Sales person was knowledgeable. Easy purchase experience. Chris ia not a "high pressure" salesman at all. I told him what I was looking for and saw online. He found it in the lot and we test drove. Still no pressure. We went over the financials with him and he made the process very easy. It was a pleasure to do business with Malouf (Ford)!

missalimont

10 de may. de 2016

If you can get past the billion signatures that would be required at any buying of a new car go to Malouf Ford. These people really do treat you like family. They were amazing and made things fly by. The deal that I was given was so great I would never go anywhere else.

Sarac

2 de may. de 2016

This is the first dealership I have ever been to that made car buying stress free. The salesman who worked with us, Frank Colonna, was very knowledgeable and listened to what I was lookin for. In no time he had the car I wanted on his IPad and asked which color I wanted to test drive. I loved the car and we agreed on a very fair price without the usual ten trips to the manager.They did not pressure me to take the car the same day, like so many other dealers do. When we went back two days later the car was all ready. Frank sat with us in the car and showed us how everything worked (which no one has ever done for me before). We signed the paperwork and were out the door with our new car in under an hour.I happily recommend this dealership to anyone looking for a new car. It is a calm and quiet environment, extremely clean and everyone is very pleasant and easy to work with.

SB

2 de may. de 2016

Turned in a lease and bought a new vehicle in the same transaction. Turning in the lease with Don was a breeze and couldn't have been easier. Working with Jim on the financing paperwork was also very easy. Chris was outstanding. He was the one that I dealt with the most. Knowledgeable and responsive to questions, calls, and e-mails. He relentlessly worked to make the deal and worked with managers there to meet online pricing at the Ford website, etc. I would definitely work with Chris again.

dave

1 de may. de 2016

I stopped by too look at the Ford SUV'S , We test drove the Ford Edge, Then requested a black on black Edge it was ordered right away. As soon as we arrived the SUV was parked out front cleaned and ready to go. The whole process of buying the car was quick, no sales pressure from the sales people, very professional and friendly. The paper worked was done quick and efficiently.

Tony Razzano

30 de abr. de 2016

Malouf and their salesman, Christopher Alberts, made our entire experience very easy, Chris ia not a "high pressure" salesman at all. We told him .what we were looking for in a vehicle and he found it in his showroom. Still no pressure. We went over the financials with him and he made the process very easy. He was interested in serving us in the best possible manner. That was late Wednesday night. Friday at noon we drove home in our new car..were great. And a shout out to Dino who also helped us! Included were many good things, but what impressed me most was the free oil changes as long as we have the car. I could go on, but suffice it to say that Malouf and Chris made the experience easy and comfortable. Again, no pressure. I wuld recommend Chris Alberts and Malouf to anyone!

Maritime Mike

27 de abr. de 2016

I have been going to Malouf Ford/Lincoln since 2008 and just leased my forth vehicle from them. Every person that I have ever dealt with has been nothing less than excellent. From the professional sales staff to the courteous service personnel this place is 5 star. A real class act!

Jack...

22 de abr. de 2016

As Always, Chris Fitzgerald went above and beyond to make sure I got exactly the Truck I was looking for.His attention to Customer Service and Diligent research of available inventory made my Buying experience Painless ! Thanks Chris!

leemc48

20 de abr. de 2016

Ours Sales Rep Christian Fitzgerald, was very professional, and extremely helpful. So was the manager Don Brown. An awesome team.This was our second purchase from Malouf ford, and we would definitely do it a again.

Mamazzo8

20 de abr. de 2016

This May I purchased my 4th car from Malouf. Their team is the most amazing group of people that I have ever worked with. When I go to Malouf I feel like I am a friend of the staff not just a customer. The car that Chris Fitzgerald recommended to me was the best car that I purchased yet. Ford Fusion Energi is amazing for my 110 mile commute everyday. I would never buy from anyone else again... Well done Maloufs!!!!

jolacina

19 de abr. de 2016

Just leased another vehicle from Malouf Ford. I dealt with Don Brown, sales manager and Chris Fitzgerald, sales. Could not ask for a better team to put me in my new lease. Entire process was smooth and stream lined. You will not find any of that nonsense price haggling here at Malouf - which I have no time for. Chris Fitzgerald and Don Brown knew exactly what I was looking for, what I really wanted (because they listen) and set me up. We came in, signed and we were on our way in no time. Was perfect, the reason we keep coming back and will continue to recommend.

alchavez11

19 de abr. de 2016

I tracked down Chris Fitzgerald at Malouf. He helped me with my previous ford explorer at another dealership 3 yrs back and was awesome. Even though it's a bit more of a drive, he the best Ive worked with when buying cars. He is patient, answered all questions, understood what I was looking for and budget. Gave me options and worked with me. We successfully purchased another car from him. He's an honest guy!

Jocelyn

14 de abr. de 2016

Malouf ford Lincoln in New Brunswick made car buying a fun, enjoyable experience. The pressure to find a car in a short amount of time was alleviated by the friendly sales associate who worked with me. He answered all my questions in a way that I would understand and took the time to explain the process. The focus was solely on me and finding a car that would be best suited for my wants and needs. Malouf Ford Lincoln has such a warm, welcoming environment; it is obvious that everyone there loves what they do. I left feeling very secure in my selection and I know malouf ford Lincoln will be there to help in any way if any problems arise. In my opinion, the coustomer service at Malouf Ford Lincoln is unmatched.

vincep

14 de abr. de 2016

Chris Fitzgerald has been my "car guy" for the past twenty years or so. He is honest, knowledgeable and makes the whole process easy and almost fun. Such was the case when I bought my 2016 Escape which I am quite happy with. I'd recommend Chris to anybody looking for a new Ford or Lincoln.

javinski

10 de abr. de 2016

my new car was a ford the best they took there time to help me get this new car chris fitzgerald was cool guy!and help full

Taliyah1

9 de abr. de 2016

Chris Alberts service was exceptional. I visited many dealers and I received the best service and respect at Ford. Chris was thorough he followed up and made sure all my requests were met! I am one happy customer!

Metschik

3 de abr. de 2016

I had an awesome experience when I leased my new Ford. Dino, Ronnie and Jimmy were professional, knowledgeable and pleasant to me. I have been leasing cars from this dealership for over 20 years and I am still impressed with the way I am treated from start to finish. I would definitely recommend leasing or buying a car from this dealership.

MGB

26 de mar. de 2016

The sales team was very knowledgeable and worked with us on what we were looking for in a new car. The overall experience was excellent and I would recommend this dealer to others if they are looking for a new car.

MrHappy

24 de mar. de 2016

Aside from the fact that it took one week to completely repair my Lincoln Town Car the experience was as suspected from a dealer. I found the service department to be well run and professional., in fact I was escorted into the service bay to observe one of the problems, the leaking power steering. The repair required 3 different parts which were not in stock which I found odd but understandable since my car is over 10 years old. Sal Giordano kept me informed on progress and also spent considerable time on the telephone with my warantee company. Overall I would recommend the dealership and service department. They do as well as most other dealerships I have delt with over the years, car dealerships are basically all the same. They sell new and used cars and service them, they have huge overheads and staff plus they must make a profit so they will go only as far as it is financially benefical to their bottom line.

OzGon

23 de mar. de 2016

Chris was extremely helpful with helping us get our new car. The team worked with us and went out of their way to meet our budget.

DSchae

23 de mar. de 2016

I have bought three cars from Malouf. Great sales/services. Finance Manager did the best work of all. No hassle environment. That's what I like the best.

Wheeler732

22 de mar. de 2016

First off, the salesmen are not pushy! That was huge for me and I have walked away from dealerships that used the old "used car dealer" tactics of being pushy.I was looking for particular options on a truck. I probably should've just built the truck; however I was in no rush. The salesmen had patience and worked with me over a period of several weeks to not only find the truck I was looking for, but give me a deal to bring it home. Communication was great over the phone and via email. He walked me through the whole process so there were no surprises. Overall pleasant experience.

Nancy M

21 de mar. de 2016

Have bought a number of cars here. The most recent from Chris Fitzgerald snd he was extremely helpful and a pleasure to work with.Thanks to Malouf and especially to our salesman Chris! Very happy with the car!

Mike

20 de mar. de 2016

I would recommend Malouf Ford highly to anyone in the market for a ford or lincoln product. The staff was great and the price was reasonable!

legacyajv

15 de mar. de 2016

My Wife purchased a Lincoln MKZ from Chris Fitzgerald. He took the time to explain and answer all her questions about the car. He was very knowledgeable about the car, its workings, and found a model that had the "must have" features that my wife wanted. It was a pleasant car buying experience and I will definitely be buying my next Lincoln from him, whether it be another MKZ or the new Continental when it comes out.

susan123

10 de mar. de 2016

My husband and I purchased a Ford truck from Chris Fitzgerald. He was very patient, courteous, and a very pleasant salesman to deal with. I have purchased several cars in my lifetime and he was by far the most pleasant and caring as well as the easiest purchase experienceever! He had everything ready for us when when arrived to pick up our truck which madethe whole buying experience so easy! When the time comes that we need another Ford or if I would recommend any salesperson, it would be Chris and Malouf Ford! Thank-you!

Caribouexplorer

8 de mar. de 2016

Our salesman, Chris Fitzgerald, was the most knowledgeable and courteous person we've ever met at a car dealer. He spent a considerable amount of time searching for the exact vehicle we wanted. There was no pressure, no pushy sales pitches, just helpful information and explanations of our questions and options we were reviewing. The rest of the staff in the showroom were just as nice and accommodating, especially Dino Gemgnani Jr. Overall, just a pleasant experience purchasing a vehicle.

hickel55

8 de mar. de 2016

After 230,000 miles, it was time for a new car! Billy found a car perfect for what i needed and wanted (Fusion). Great Experience!

Brodriguez59

5 de mar. de 2016

Bill was knowledgable accommodating provided excellent feedback to our needs, took time to look for our choice and gave space and not overbearing. Smooth transaction.

F-250 2WD 6.7

4 de mar. de 2016

I bought a new F-250, 6.7dsl in 2013. I decided to have Malouf do all the scheduled and warranty service. What a mistake! Over the last three years and almost 90,000 miles not one time was the service experience anywhere close to being pleasant. I introduced myself to Sal the truck service writer and Jerry the service manager when I scheduled my first oil change. That was the last time I ever saw them smile. A simple oil change and tire rotation was the last straw! They tried to tell me they rotated the tires even though the brake dust that was on the front rims was still on the front rims! I made an appointment for 8am and wasted 4.5 hours for an oil change and tire rotation! I will tell anyone who asks to avoid Malouf!

aambroise20

4 de mar. de 2016

I had a leased Ford Focus that I previously got through them a couple years back and I wanted to terminate the lease early luckily for me Billy and Don, who helped me get the Focus and still remembered me!, were super helpful and got me into a new Fusion with complete ease. Thank you so much!

Helena1

29 de feb. de 2016

We were very pleased with the excellent level of service we received at Malouf Ford with Chris Fitzgerald. He was friendly, courteous, competent and professional.

mmaro3310

29 de feb. de 2016

Needed a new car. Mine was 14 years old. Walked out with a new Edge. The salesman Bill was very pleasant and helpful. Not pushy at all..Would deal with them again. Very nice experience

morganski

23 de feb. de 2016

We have leased cars for many years and recently have enjoyed our Fords. We are from the Princeton area and our last two vehicles have been leased from Malouf. Best experience ever! Don Brown, Sales Manager, is a true professional. Mr. Brown is honest and fair and never pushed us. He has amazing customer service skills and his knowledge exceeded our expectations. Malouf is the best experience we have ever had. This is the dealership you want to go to. We are extremely satisfied with Mr. Brown and Malouf.

TheDelarosa's

21 de feb. de 2016

From beginning to end, the purchase of my dream car was perfect!Fulvio's work ethic and level of service exceeded my expectation of an auto sales person. A typical trip to a dealership consists of anxiety, pressure, and someone who is only worried about making a profit. Fulvio showed us the cars, the dealership, and even shared some of Mr. Malouf's history and why Malouf Ford is the place to go for cars. Fulvio made sure that our needs were met and that we left the lot with smiles on our faces.Jimmy, in finance, was also ready to go for when we arrived.We will definitely be doing business with Malouf Ford in the future.

Mary-Ann Gugliemella

19 de feb. de 2016

Compared to past experience when leasing, this time the sales personnel actually made me feel that they wanted to work with me and not force a sale. Mr. Frank Colona and Mr. Dino Gemgnani were exceptional in meeting my needs. AND....I love the car!

One2Know

15 de feb. de 2016

I lease my cars so every 2-3 years I'm dealing with sales people and this by far has been the best experience I've had. Great customer service from the moment we entered the dealership. Billy Forsyth was great throughout the entire process. He wasn't pushy was very knowledgeable on the vehicle and took the time to make sure I was getting everything I was looking for.

jzoom99

13 de feb. de 2016

You know that feeling when you walk into a dealership you have to be ready for the "BS".....I didn't experience that at Malouf. WOW! THANK YOU ROBERT SANTORO! I had a budget in mind I needed to stick too, and they did not try and up-sell me. Robert and Nino respected that and earned my trust and business. Great Job guys, it seems integrity, respect and pride in knowing you gave someone a fair deal really does exist!

Denis

9 de feb. de 2016

Chris Fitzgerald and Don Brown were great to work with on our car purchases. No BS, no haggling, I could trust them entirely. Something that can't be said about many in this business. Got a great deal on a great car.

pmurph70

8 de feb. de 2016

My experience at Malouf was very enjoyable. Don Brown and Chris Fitzgerald were very professional and knowledgeable from beginning to end. I will recommend them and the dealership to all of my friends and family.

Clew

6 de feb. de 2016

Last weekend, my husband and I went looking for a new car. We met with a young man, Flavio, who was so patient and showed us everything we wanted to see- from different makes and models to how to work each and every button in those new vehicles. We took a test drive in an Explorer and Escape. Loved them both. We ended up leasing a brand new Explorer. There was no uncomfortable haggling over prices. We had a number in mind, and they helped us make that number a reality. The finance man was just as quick and painless. Everyone there made us feel very much at ease. We will definitely be going back to Malouf and recommending them to others.

RayRay

3 de feb. de 2016

I walked in and pretty much knew exactly what I wanted. I told Bill, and within 10 minutes he had a model that matched exactly what I was asking for right in front for me to try out. He was incredibly knowledgeable and not pushy at all. I was also trading in a car, and I had a target price for that and a target price for the car. It was at this point I spoke with Dino, who at first said he wasn't sure if it could be done but after making a few calls to get the best price for my trade in I was able to get exactly what I wanted at the price I wanted. And just as a point of comparison, two other ford dealerships couldn't come close to matching the price. Overall I will definitely be using them again, best car buying experience I've had. I had to pick up the car the next day, which happened to be Bill's day off, and he still came in just to make sure he could walk me through everything one more time. These guys can't be beat.

eddyc

13 de ene. de 2016

Bought two vehicles there in November, 2015. The folks there are very knowledgeable and professional in all they do. Chris Fitzgerald, our salesman, handled all all the details and we left with our two new vehicles that weekend. Five stars, for sure.

chefgreek

12 de ene. de 2016

Another great experience at Malouf Lincoln in North Brunswick. Chris was easy to talk to and very friendly and knowledgable about my model vehicle. When I took delivery, Chris got in the car and went over everything in the vehicle like it was his own. Always a pleasure to deal with such a great salesman and a great company.

ME

11 de ene. de 2016

I've dealt with car salesmen in the past and they come with the typical stereotypes. Chris was anything but that. He was knowledgeable, very patient, and always helpful. He did not push me into buying something I did not want or try to sell me features I didn't need. Even after buying the car, he went out of his way to ensure I was satisfied. It was an absolute pleasure working with Chris. Overall, the folks at Malouf Lincoln were courteous, professional, and a pleasure to deal with.

nancy kurica

9 de ene. de 2016

Chris knew more about cars than any salesperson I've ever encountered. He was always polite and a pleasure to deal with. I left the dealership feeling I got a great deal. I would recommend Chris and Malouf to everyone.

Barb C

8 de ene. de 2016

I had a great experience at Malouf Ford Lincoln dealing with Chris Fitzgerald. He was knowledgeable and answered all questions. He even followed up to make sure I had no problems/additional questions regarding the Explorer I purchased. You don't see that kind of service too often today.

MissBeth00

6 de ene. de 2016

I had an excellent leasing experience at Malouf Ford Lincoln. I did not call ahead or request an online quote; I simply went to the dealership to speak with someone and find out my options. I was greeted by Brian, who patiently listened to me and offered both financing and leasing options based on my needs. I decided to lease, and Brian made the whole process so simple. He had answers to all of my questions and helped me feel comfortable as a first-time lessee. While everyone I interacted with at Malouf was nice and helpful in some way, Brian did an outstanding job as my consultant and I recommend him and the dealership.

MissBeth00

6 de ene. de 2016

I had an excellent leasing experience at Malouf Ford Lincoln. I did not call ahead or request an online quote; I simply went to the dealership to speak with someone and find out my options. I was greeted by Brian, who patiently listened to me and offered both financing and leasing options based on my needs. I decided to lease, and Brian made the whole process so simple. He had answers to all of my questions and helped me feel comfortable as a first-time lessee. While everyone I interacted with at Malouf was nice and helpful in some way, Brian did an outstanding job as my consultant and I recommend him and the dealership.

GMRATER16

4 de ene. de 2016

This was a very pleasant experience obtaining a new vehicle. I have experienced the HARD sell from other dealers and this was not done at this dealer, for which I'm grateful. The sales person was pleasant, knowledgable and made me feel comfortable. I would recommend the dealership and sales person to my friends.

abc

4 de ene. de 2016

This car dealership made buying a new car at a low cost quick and painless. I love my brand new Ford Fusion; it's awesome!

Joe L

4 de ene. de 2016

Quick deal, no hassles. Got the vehicle I wanted. Bill Forsythe, our salesman, was a pleasure to deal with. I don't buy many new cars, but the experience was fantastic. A big change from years past at other dealerships.

donnie123

2 de ene. de 2016

Bill was a pleasure to deal with and really knew what he was doing. A no hassle salesmen that was easy to deal with. No hidden tricks, straight forward, knowledgeable and friendly. We would definitely recommend him to anyone looking for a vehicle. We would buy again from him in the future.

Kylegreulich

1 de ene. de 2016

Went looking for a leftover F150 knowing what I thought the market was and what I should be paying for it. With almost no negotiating we were able to work out a deal in about 20 minutes. Both the salesman and manager were nice and fair to deal with, I never felt like I was pulling teeth or fighting a battle over a couple dollars. I had my car in my driveway only a few hours after I went in.

krishna

29 de dic. de 2015

Christian Fitzgerald is a great sales person to work with.. He was very patient and explained all the questions that we had and made the deal possible. I would recommend Christian Fitzgerald and Malouf Ford to all my friends and relatives.

vettura

27 de dic. de 2015

I have leased three Lincolns and purchased a Ford and have always been very pleased. They are very efficient in the sales and service process.

Louisg625

26 de dic. de 2015

I have been a Malouf ford customer since 1994 and have returned often to release or purchase a new ford. I will return in three years time as well.

AJNicosia

23 de dic. de 2015

Frank Colonna was a very helpful and friendly salesman with experience and knowledge to help me pick and choose the Truck that fits me the best.

2015edgetitanium

19 de dic. de 2015

To start this I will say that through my work I have access to a lot of vehicle info and a lot of pricing info that many people either dont have available, or dont bother to research. My entire family, and close friends take me with them to buy cars because I walk in knowing to the dollar what the dealer paid for the vehicle, all incentives, holdbacks, and so on. As you all know the typical car buying experience, especially when you know what a fair deal is, is a nightmare of back and forth, salesperson wearing out the rug, no we cant hit that number, blah blah blah game after game. I usually have to get up and walk out angry and wait for a phone call asking to come back in, and so on. This is the second car purchased at Malouf. the first was a few years ago and there was a bit of that, but not too much drama and they got to a fair deal. ****This time around was the absolutely most pain and drama free purchase experience I have ever had in buying or assisting with the purchase of lets say 30+ vehicles over the years. I named my price, told them what I wanted for my trade, showed them the trade, they came in $250 off and I said so, and they matched what I wanted. Done. To get me exactly what we wanted they ordered the car. I didn't have to beg, they didnt talk about fees, etc. it was just 'hey if you can take something off my lot I can do even better for you' followed by 'no, my wife doesnt want to settle at all', followed by placing the order. From start to finish Malouf dealt with me fairly, honsetly, said what they would do and did what they said. The car came in within the window of time given at the start, exactly correctly configured and the finance/final paperwork was pleasantly and professionally gone over. We had been to a local 'high volume' Ford dealer to test drive the vehicle we purchased prior to going to Malouf. They barely knew the product, and it was the usual high pressure sales deal. The experience at Malouf was more like a partnership- them and my wife and I working together pleasantly, calmly, casually on the same team to get us a vehicle we would love at a price that is absolutely fair to both parties. It was our pleasure to deal with them, not sharks in the water and us as the swimmers trying to survive as most dealership experiences are these days. I dont work for Malouf. I have no friends there. I have no affiliation whatsoever, but I am someone who appreciates the experience I just had and that is worth taking some time to write a thorough review.

carbuyer

19 de dic. de 2015

This is a professional, no-nonsense dealership that gives you the best for your money. I am very pleased with my purchase and plan to go back in the future!

Focusowner

16 de dic. de 2015

I have been a previous customer of Malouf. Once again they could not have been more professional and courteous. My sales rep quickly understood my reason for coming in and made me aware of the available incentives/offerings. I was able lease a higher end vehicle for the same price that I'd been paying on my previous lease. Everything worked out great and I could not have been more satisfied.

Unify1ness

15 de dic. de 2015

Great service - no hassle!! They are quick and to the point! Very happy with my new 2016 Lincoln MKC!!!! The process was quick and painless!

JC

15 de dic. de 2015

I'd been looking for a new lease and wasn't considering a Lincoln at all. I walked in and a sales person came up to me immediately and started talking. He asked what I was looking for and the rest is history: 2016 Lincoln MKZ. Brian Major is an excellent sales person. He should teach a course in successful car sales. He is professional, extremely knowledgeable, and easy to work with.

Dottie

15 de dic. de 2015

Car buying is usually a nightmare for me. Chris Fitzgerald made it a dream come true! He was professional and knowledgeable and extremely friendly without being pushy. I will never purchase a car from anyone other than Chris in the future!

Nvasquez223

15 de dic. de 2015

Always a great experience! I am on my 4th lease and won't go anywhere else.Staff is friendly, smart and informative. In addition, the process is NEVER long and drawn out.

Davids212

12 de dic. de 2015

It was a very easy and pleasant transaction. We found and bought a car within 25 minutes. The salesman, Chris Fitzgerald was very helpful and informative;. The business portion moved quickly and efficiently. We bought an Escape and are very pleased with our purchase.

TCPjr

12 de dic. de 2015

Don Brown has a great operation running from Don to Dino to Chris Fitzgerald a group of professionals who know how to treat customers-- I have been going there for my 7 th vehicle--always well done!!!

Michael Driscoll

11 de dic. de 2015

I recently leased a 2016 Escape and couldn't be happier! My salesman Christian was courteous and professional. He took the time to explain everything to me and I never felt pressured like I have at other dealerships. I highly recommend Christian!

Lionking100

11 de dic. de 2015

The staff was do friendly and nice, my salesman was very smart as well. A great level excellent this is my 4th car that I've gotten from this dealership I have recommended this dealership to all of my friends

Kreeb

10 de dic. de 2015

I was brought in this dealership by a friend who highly reccommended this dealership. I came to table with some difficulties however nothing that bad. I was shown a car, told everything was going to work out and to go home and relax. Come Monday I spent most of my day on email with the sales, and constantly asking to provide document after document only for each time I provided a document I was told "not good enough." Short of me being told that I couldn't get a loan or a car in my name I knew where this was going. At the end of day 2 I was finally told that there was just nothing they could do fo rme but to come back in a few weeks if your circumstances change. That does me nothing when I don't have a car now. The very next day I was introduced to another Ford Dealership and that Sales Manager heard everything I told him, I told him the entire story. In 2 1/2 hrs I was approved, in my name, traded in the car and walked away with a few thousand dollars I was shocked. How could the same car company but different dealerships comes up with totally different answers, totally different exsperiences. I was shocked. I highly reccomend to use Lester Glenn down in Ocean, NJ it is worth the drive, especially when your credit is not "perfect" or don't have a credit score of anything less that 750. You will not be treated fairly and you will be strung along. I don't blame the sales rep who helped I blame the in-exsperienced credit manager and sales manager not standing by there words especially when they were told the story from the beginning.

Pyinator

6 de dic. de 2015

Easy to buy a new car! Every step of the way was clearly explained and (other than a weird glitch with email) communication was easy and fast. Before I went to pick up the car, I emailed most of the paper work the day before. All that was left to do when we got there was to sign!

Krysbee03

5 de dic. de 2015

I've never had such a pleasant buying experience! I haven't purchased a new car in several years and Mr. Major made car buying as easy and painless as possible. I did not feel pressured into buying a car or add ons that I did not need. I love my new Ford Escape! I will highly recommend friends and family to visit Malouf Ford Lincoln.

Garcia

5 de dic. de 2015

The service was great! The process was quick and easy. I am very happy with my new 2016 Ford Fusion. I recommend this car and if I could rate the dealership I would give it a 10! Bill was awesome!

BonSue

26 de nov. de 2015

Steve Close and Bill Forsyth made the sometimes stressful experience of buying a car one of the most pleasant experiences! My son and I let them know what car he was interested in and our budget and they had cars for us to test drive. We picked one and they had it to us in a day! They answered all our questions promptly and made everything so easy! Sam Iskander made the financial part easy to understand and stress free. We got the best price and excellent service. I will take my daughter there when she turns 17.

Fancy27

25 de nov. de 2015

I needed to buy a replacement of my 2008 Ford Fusion due to it being "totaled" by a careless learning driver as it was parked in front of my house. My visit to "Malouf Ford Dealership" resulted in buying a new 2016 Ford Fusion with enhanced features. I was aided by a team of professionals with their personal touch.

MAT27

25 de nov. de 2015

I needed to buy a replacement of my 2008 Ford Fusion due to it being "totaled" by a careless learning driver as it was parked in front of my house. My visit to "Malouf Ford Dealership" resulted in buying a new 2016 Ford Fusion with enhanced features. I was aided by a team of professionals with their personal touch.

1atalbot

25 de nov. de 2015

So in the market for a new pick-up, and purchased my last American truck back in 2000 from Malouf and since Malouf contributes to some of our local organizations in town they were first on my list.During my first visit I test drove a new f150 and explained I was awaiting details to be released on the new Nissan Titan and would be wrapping up my decision in November, I was also very pleased to find Don & Dino and passed on my regards. Ok, now it's November, I stopped in and headed over to see Don & Dino since to my surprise no one ever reached out to me and Don greeted me with a comment like well we thought you were buying a Nissan and I explained its a flop so he looked at my trade and I could see that he was very busy so I suggested he contact me during the week, and went on to inform Don & Dino we have a good friend who is part owner of a Ford dealership in the Harrisburg area and was sharing with them that their allocation with Ford can get them better priority immediately Dino started laughing at me, and Don tells me that if I purchase outside of the State Malouf will not service us. So a few days go buy and no return or follow up call again. I emailed Brain a salesman I meet outside who took another two days to get back and just responded with buy the truck at American Ford or Pa. honestly that was fine, since in the end I ordered the truck locally.Ironically I met friendly sales manager from American Ford flying back on a recent flight and ended up paying more to buy it locally. And in the end, I am disappointed that as a local resident and repeat customer it means nothing to the mgmt team at Malouf.I am sucker, for a handshake cup of coffee.....make me feel like a king and my wallet opens up! Since my experience I've learned of three more local friends including local police officers who have had identical experiences recently at Malouf. I have also learned Ford does offer certain priorities dates to dealers with status priority 10 orders which can be moved to priorty 1 in their order banks especially franchises with trucks held in Dearbon for missing parts reasons, which is currently around 28.000 F150's being held to go back through the assembly line due to missing back ordered parts. Ford also informed me that no dealer can refuse your service due to where you purchased the vehicle. Since American Ford provides loaners we will happily return to them for all our future service needs. As Don mention Malouf customers come first, so clearly I would always be last in for service, if not refused. My review is surely an isloated one, as my previous purchasing experience was positive. Being in sales I know dealing with customers day in and day out is daunting, but following up and going out of your way for local customers is crucial to yours success, unless of course you're fat & happy, and then it's time to give back or pay it toward or move on.

Dave from Avenel

23 de nov. de 2015

Okay, so I 'm over sixty and just bought the eighth new car I've ever bought, (A Ford Escape ES). I was honestly so very pleased by the service and integrity of the guys at Malouf Ford in North Brunswick. There was Dino Sr. and Billy (the Salesman) and Sam (the finance guy) and Dino Jr. All gave me not only great customer service and encouraged me to call any time or stop by if I ever needed further help, but treated me with such respect that I am DEFINITELY going to bring my daughter there to buy her next car. Previously, I was given BAD service by a dealer on Route 22 in Plainfield, but the guys at Malouf in North Brunswick were incredible. The loan rates they offered were great too. The only hard part was selecting from the many vehicles they have on the lot. FOR YOUR NEXT CAR, GO TO MALOUF FORD.

elitegreg20

23 de nov. de 2015

Going to the Malouf Ford dealership was the best decision I could have made on the moment notice I had when first moving to central Jersey. My salesman at the dealership was Billy Forsyth. He caught my attention because of his big smile and friendly warm welcome and a handshake the moment he seen me walk into the building. I just recently became a returning customer for a new 2016 ford fusion se lease and gave my loyal busines to him because of awesome he was with my first time experience in this what I thought would be a hassle of a process. However, Billy made it clean cut and dry for me and added no pressure whatsoever. I definitely appreciate business like that. I would definitely recommend everyone to him at the malouf ford dealership 100%.

A guy from Avenel

23 de nov. de 2015

Okay, so I 'm over sixty and just bought the eighth new car I've ever bought, (A Ford Escape ES). I was honestly so very pleased by the service and integrity of the guys at Malouf Ford in North Brunswick. There was Dino Sr. and Billy (the Salesman) and Sam (the finance guy) and Dino Jr. All gave me not only great customer service and encouraged me to call any time or stop by if I ever needed further help, but treated me with such respect that I am DEFINITELY going to bring my daughter there to buy her next car. Previously, I was given BAD service by a dealer on Route 22 in Plainfield, but the guys at Malouf in North Brunswick were incredible. The loan rates they offered were great too. The only hard part was selecting from the many vehicles they have on the lot. FOR YOUR NEXT CAR, GO TO MALOUF FORD.

abhilash

6 de nov. de 2015

Recently bought an ford mustang from Malouf in North Brunswick.It's a pleasure dealing with Manny Vyas.He his very helpful in getting the car i Wanted.He is very friendly and guided with all the specifications and prices. In the end i am happy and drove home with the car i wanted.

Gridster

6 de nov. de 2015

I was pleasantly surprised by my experience with leasing an new MKZ. Attentive, responsive, friendly, and fair are just a few of the words to describe my experience with the Malouf team. Manny Vyas and Don Brown were a pleasure to deal with from a sales perspective, and everyone else I encountered was just as nice. I'd recommend Malouf Lincoln without hesitation. By the way, I really love my new MKZ!

LJA

5 de nov. de 2015

Recently leased an MKC from Malouf in North Brunswick. Normally hate the sales experience. However, dealing with Chris Fitzgerald and Dino Gemgnani JR to get the car I wanted was a pleasure. No high pressure. They knew what I wanted and could afford. I had to wait till the lease price came down some, but in the end drove home with the car I really wanted, Would highly recommend both Chris and the Sales manager Dino Jr to anyone.

mariacarrera

3 de nov. de 2015

From beginning to end Steve Close, Jacinda Dos Santos and especially Bill Forsyth handled my Ford Explorer lease with top notch professionalism. On the day I went to pick up my car they had me in and out in 30 minutes flat and with a complete Ford Explorer 101 "crash course" on all the new features in the vehicle and how to use them!Very pleased with their service!

OldNoSvn

1 de nov. de 2015

From the minute we walked into the dealership our salesperson, Marlo Hirshon worked to make us happy from working with us to come to a great deal to making sure that everything was perfect with our new car when we picked it up!!! My wife and I both agree that it was the best car buying experience we've ever had. We would definitely go back to her to buy another car.

Jackiew130

30 de oct. de 2015

My father did the shopping for me ahead of time and picked out the perfect vehicle. I was in a pinch. My current vehicle broke down with engine damage, I just graduated nursing school and started a new job which I desperately needed transportation to get to. I took the morning off to come in. Dino and Chris took my completed application and got the car ready while I waited. They were pleasant and made it a very easy process. Most importantly they got me back on the road in time to get to work! Thank you! I understand now why my father buys all is cars from Malouf!

CJen925

29 de oct. de 2015

Recently totaled my Jeep after a tire blowout and crashing into a pole. Looked everywhere for a car that was safe, affordable, fun features and good for commuting. I came across a used 2009 Ford Edge, with 75k mi. It was a red tag offer, but one I had to jump on. I dealt with Rob Santoro. From start to finish, he was a true professional and answered all questions I had. I'm hoping I don't have to go back anytime soon. But if I do or anyone I know does, he's the guy to talk to.

Viper1234

28 de oct. de 2015

Recently purchased an Explorer XLT from Frank Colonna of Malouf. He was extremely helpful and patient sales person and I would go back to him again for future car purchases. I highly recommend Frank. This is my third Explorer since 1994. They are well built, last long and total maintenance costs are low.

DP

28 de oct. de 2015

After 3 consecutive leases from another manufacturer & dealer I thought I knew what to expect and was bracing for another negotiation & paperwork ordealnot in Malouf!Brian Major, our salesperson, was a great help knowledgeable & very helpful, made the entire process as easy as possible.Paperwork was done in minutes, not a lengthy process while trying to sell you plenty additional services and optionsas in other dealerships.Overall great experience. If youre looking for an easy & transparent process without pushy salespeople (and even pushier managers) then do yourself a favor and contact Brian Major & Malouf!

DP

27 de oct. de 2015

After 3 consecutive leases from another manufacturer & dealer I thought I knew what to expect and was bracing for another negotiation & paperwork ordealnot in Malouf! Brian Major, our salesperson, was a great help knowledgeable & very helpful, made the entire process as easy as possible. Paperwork was done in minutes, not a lengthy process while trying to sell you plenty additional services and optionsas in other dealerships. Overall great experience. If youre looking for an easy & transparent process without pushy salespeople (and even pushier managers) then do yourself a favor and contact Brian Major & Malouf!

bck1987

27 de oct. de 2015

It was a homey environment that made me feel right at home. I've been a fan of Ford for a little while & I knew this is gonna be great. Took me a half an hour & spotted my future car. Ford Focus SE without the hatchback in candy apple color & fell in love right as I put it to drive. I thank Bill Forsyth for his contribution. Can't wait for this 3-year journey to take me new heights.

Ajinx84

25 de oct. de 2015

Overall good dealership, long time relationship, that continues have been doing business with the dealership and Don Brown for about 20 years and anticipate the relationship to continue

Bob's Good Fortune

23 de oct. de 2015

There were 2 reasons that we leased the car at Malouf Ford; the second reason was because we loved the product, the first reason was because of Chris Fitzgerald.This is the 3rd car that we either purchased or leased at Malouf Ford. The sales people were always very courteous and professional. This time we dealt with Chris Fitzgerald who was extremely pleasant, very professional and listened to what we were looking for and then presented us with several options. Never once did he try to sell us something that we didn't want. He was patient and I had mentioned that I did not want to haggle about price. I wanted their best price for the lease and I would let them know in 2 days. Chris talked to his manager and 15 minutes later came back with their price. The next night we called Chris and said deal.

satisfied customer

18 de oct. de 2015

buying a car is at the top of my list of the worst things to do. I have always experience rude, shady, deceptive, and pushy salespeople at car dealerships. My experience at Malouf was nothing but a pleasure. They were knowledgeable about the vehicle I was interested in purchasing. I test drove not only the one I came to look at but another similar vehicle which I ended up purchasing. Manny Vyaz, my salesperson was nothing but perfect and Manager Dino Gemgnani Jr.was great. My next vehicle will definitely be purchased here. Thanks guys!!!

Angela M

28 de sep. de 2015

I walked in around 3 - not knowing they close at 5PM - I drove out with my new Lincoln -- Brian was awesome / Dino easy to work with - they gave me a very fair price on my trade-in. I test drove the car I was interested in - easy - no pressure - and drove out with my new car. I had some questions on Monday (since it was after 5 when we left); no problem I could either come back with my questions. I read the book - called Brian with my questions - and had them answered. I love my new car.

Fed-up-with-it

25 de sep. de 2015

Stay away! All positive reviews must be written by their own employees (in fact, they all read very similarly) but my experience with the service department has been horrible. They took my car for a long time, charged for repairs they never did, and when I went back to get it fixed, they had the audacity to even ask for more money!

steven331

22 de sep. de 2015

After visiting a number of car dealerships, and dealing with the bait and switch tactics, and then I went to malouf Frank Colonna was excellent .

yankees

17 de sep. de 2015

I just leased my 6th car from Malouf. . Dino JR is truly amazing. When I pull away in my new car I always feel comfortable with my choice. The transition from car to car is always a pleasure there. I wouldn't go anywhere else!!

Staten Island Annie

8 de sep. de 2015

After visiting a number of car dealerships, and dealing with the bait and switch tactics, we drove from Staten Island to Malouf Ford in NJ. Our salesman was Frank Colonna and he helped guide us through the process with fairness, professionalism and a pleasant disposition. We had researched prices, rebates etc. for the Ford Escape and were we very happy with the deal and the Escape we finally purchased. Would highly recommend the dealership and Frank Colonna to all our friends and family! Thanks Frank!!!!

btarter

3 de sep. de 2015

I cant begin to thank this dealership for the way they handled my new tuck buying experience. Due to the excellent choice in ordering they had exactly what I wanted in stock. My new 2015 Lincoln MKC is awesome! A special thanks for having Don Brown running with my transaction was second to none. My salesman Bill Forsythe knew the product inside and out! I wouldn't buy another ford or Lincoln from anyone else. The staff including Dino.Dino Jr and service manager Gerry are also the best in representing Mr Malouf. I cant thank them enough. Gerry has a service department full of talent including John Sawyer a true master at troubleshooting vehicles. His skills are the best I have seen and Im a technical tradesman! Scott,Sal ,Marie and Joe are a great asset to the service department as well. Thank you Mr Malouf!!!

lovemylincoln

28 de ago. de 2015

Buying a new car is a huge investment, and Billy Forsyth was truly AMAZING to work with. He answered all my questions, I felt absolutely no pressure, and he was a true gentleman. I will only purchase my future cars from Billy at Malouf Ford Lincoln.. and I recommend him to EVERYONE!!!!

Srm230

28 de ago. de 2015

The service is one of the best. The people are friendly. There are many cars on the facility to chose from. The salesman don't leave you at any moment of the buying process. I would recommend this dealership to anyone

thesomeguyshow

15 de ago. de 2015

Wonderful experience. Our salesman was Billy Forsyth. For the first time ever Malouf made the car buying process what it's supposed to be. Fun. I'm pretty sure the sales manager's name was Dino, and oh my god was he a pleasure. Would definitely buy from them again!!!

JoeK

8 de ago. de 2015

It is difficult to find a automobile dealership that consistently outperforms all of the others, yet Malouf has. Over the years we have purchased vehicles from Malouf Cadillac, Malauf Chevrolet, and most recently from Malouf Ford/Lincoln. While all of our experiences with each dealership Malouf has been exceptional, I cant shower enough praise on Dino Jr., manager, and Bill Forsyth our salesman at the Ford dealership. Each gentleman was extremely professional. They gave extensive information related to my purchase and while I was considering the various vehicle options, they allowed me time to assimilate the information requested and provided. This was definitely not a dealership where they rushed you to a sign on the line experience. So, after walking the lot with Bill Forsyth and thoroughly discussing each vehicle with its options I took a test drive and subsequently purchased a 2016 Ford explorer Sport. The final price was again better than that of other Ford dealerships from which I had obtained quotes. Malouf has always given me the best deal and all without any hint of game playing. Its a great feeling when you can complete a deal and feel satisfied that you as well as the dealer received a fair shake.

DISGUSTED

5 de ago. de 2015

THIS IS THE MOST UNPROFESSIONAL DEALERSHIP I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH.. I HAVE A 2012 FORD FUSION GARAGE KEPT IN EXCELLENT CONDITION ACCORDING TO THEIR OWN CARFAX THAT THEY WANTED TO GIVE ME $7000 FOR MY CAR $2800 LESS THEN BB VALUE. THIS LINCOLN/FORD DEALERSHIP "NOT THE KIND OF CAR WE WANT" WORDS FROM THE HEAD HONCO, ISN'T THERE A BIG FORD SIGN ON THE PROPERTY, SO YOU DON'T WANT FORD CARS BACK THAT YOU SELL??? BUYERS BEWARE THEY ARE A BUNCH OF THEIVES. KNOW WHAT YOU HAVE BEFORE YOU GO IN THERE AS THEY WILL TRY TO STEAL IT FROM YOU....Happy to say I found a reputable dealer who gave me $10,000+ for my FORD FUSION & A FABULOUS UPGRADED CAR. Don't sign on the dotted line till you shop around.......so glad I did.

Mblumber

30 de jul. de 2015

Typically when I buy a car, the salesperson will play games and try to sell me a bunch of stuff I don't need. The same goes for the finance guy who will try to push an extended warranty, tire protection, etc. There was none of that here. Just went in, bought the car, and paid a fair price. Will never go anywhere else to get a Ford!

CF113

30 de jul. de 2015

Our first experience with Malouf was a good one. Salesman Frank took time to explain all the features of the new vehicle to us. Satisfied customers!

Brittany

30 de jun. de 2015

A very easy and seamless experience. Purchased new vehicle.No pressure sales and willing to work with you on price.I would recommend this dealership.

bacrupi

26 de may. de 2015

Horrible Experience !!! This company will look for anything they can to deny coverage of warranty. Avoid Ford and This Dealership. Service manager is extremely nasty..

Barry Crupi

22 de may. de 2015

Horrible customer service. They will delay service repairs and they do not want to warranty your car.

Jetdave56

21 de may. de 2015

Had a wonderful pain free experience with Salesman Robert Santoro who made the Transaction A+ As there was a certain criteria that had to be met as this was registered as a Limousine and was entitled to certain privileges but also had to forward certain documents..Everything went smoothlyDavid C.

PureMood

21 de may. de 2015

HiI have dealt with this dealer for years and never felt good about the service or customer service. At this point I will never go back there. I always feel that they are ripping me off and there attitude is abysmal. The service techs can't confirm or verify important issues on visits. I am so disgusted with this place that I am willing to pay more somewhere else rather than go back there.

Flip0691

15 de may. de 2015

Malouf ford is a great dealership. The staff was friendly and helped me throughout my ordering process.

Ann Marie

15 de may. de 2015

My husband I leased our Lincoln MKZ through our wonderful Malouf salesman, Don Brown. He treated us as family and did everything in his power to make this a seamless experience. This was first time we ever leased and we had lots of questions.. At this time my brother needed to secure a new lease and was ready to switch from his Volvo. At our referral he called Don who was able to find the exact vehicle, model and color choice to fit my brother's needs. Don put the package together and delivered in record time. We can't thank Don and Malouf enough for all their great service. PS, my brother loves his new vehicle!

New Explorer

15 de may. de 2015

We've leased 3 cars from Malouf now. All three times we worked with Frank Colonna. Each time he found out what we were looking for and found a vehicle that fit our needs. Each time, we were pleased with both the experience and the cost.If you are interested in a Ford, i highly recommend Frank and the rest of the team.

giselle1

15 de may. de 2015

By far the best experience I've had at Malouf dealership. Knowledgeable and transparent through the whole process - it made the transaction go smooth and stress free, understood my needs for a new car and in the process gave me a great deal on my vehicle as a trade in. Staff really makes sure you are comfortable with the car of your choice and provide you options for review. Will reccommentd this dealer any time to anyone!

SlowButSure

9 de may. de 2015

I informed all Ford Dealers in the area via e-mail of my physical limitations in looking for a new 2015 Ford Edge Lease for my wife. Steve , Don, Bill and Marlo of Malouf assisted me tremendously and my new Lease was performed to my wishes in record time without the hours of needless conversation between customer and manager, which one usually suffers through.

Elena/CSG

4 de may. de 2015

Great experience, bought 3 trucks for our business in the last two years. Everyone at the dealership is friendly and professional.

ac

30 de abr. de 2015

I finally finished my first new car shopping process and I am so glad it worked out the way it did! Frank helped me get the car I wanted in the right color even though it wasn't on the lot yet. They were great to work with, helpful with the trade in, and gave me all the information I needed on what to do in the process and how to work everything inside the car :) A month later and I still hit the windshield wipers the wrong direction every time, but I will get it eventually!

CDNowak

30 de abr. de 2015

I purchased my fourth Ford vehicle this week and had the pleasure of working with Frank at Malouf. After spending nearly 3 hours at Dana Ford on Staten Island on Sunday, my husband and I left with our 14-month old daughter in tow disappointed, frustrated, and feeling as if our hometown dealer let us down, big time. Did they think we were Sunday shoppers? Perhaps not serious, yet only there for a look? Hard to tell, but their offer on our trade-in was low, and neither one of us felt like our sales consult listened to what we were saying.After doing some online research, I landed at Malouf Tuesday night. Frank was great -- there was no hard sale, and with some negotiating, we got to a point where I was happy. (It also helped they had the exact car I wanted on their lot.)Gone are the days of great deals on vehicles. But not gone are the days where you can work with a veteran sales person who understands that listening is important. It was a great experience and I love my new Explorer.

RichG9

30 de abr. de 2015

Well , I waited many years but I finally purchased a 2015 Mustang GT Coupe at Malouf Ford in North Brunswick . I have been a "Ford Guy" for many years and I have purchased a number of Fords over the years at Malouf . The staff at Malouf are very friendly and knowledgeable and made the whole process a stress free experience . My guy for the Mustang was Frank Colonna who really knew the Mustang inside and out and worked hard for me to get the best deal .

margclp

14 de abr. de 2015

We met With Henry and Don a few months ago. We were looking to replace our Explorer with an 2015 Explorer. Don explained that we were there too early and to come back in a few months. That was Henry's first day in the dealership.We returned a few months later and Henry was available to work with us. He had gained some knowledge since we had first met and we decided on a new Explorer. Don came in and helped us out with final pricing. When we went to pick up the truck there was an issue. Don was able to correct it and still get the car back to us before our end of lease date.Wonderful gentlemen to work with.

macktion

10 de abr. de 2015

Start to finish, a seamless and fantastic experience! Robert Santoro was honest, professional and most importantly, always available when I needed him. This will likely be the first of my many experiences at Malouf Ford. Love my new Explorer too! Thanks Malouf Ford!

Rick P NJ

2 de abr. de 2015

We have used Malouf Ford service several times for our business. Additionally, we have purchased two vehicles there. The experience was pretty good overall until our last issue. We have a 2009 Ford F550 Utility vehicle. This was NOT purchased from Malouf. In the last three years, we have had the fuel tank replaced seven times due to leaking. The last two had been at Malouf. Naturally, when it began leaking again, we returned it to the service department. This time we were told that a representative from Ford would inspect the issue. After a few weeks, we were contacted and advised that they would NOT repair the fuel tank. The Service manager danced around the issue and claimed that the truck is hauling too much weight. This is an F550, there is at a maximum 3500lbs load in the truck. When questioned as to the hauling capacity of an F550 he then said that the Ford representative made the decision and not him. He advised we should "have the frame checked for alignment" by a truck shop and that there was noting they could do. When asked to discuss the vehicle with the "Ford Rep" he stated we cannot and we can call the main toll free number for Ford. When questioned why they repaired this issue so many times in the past and advised it was a design flaw, he said we were misinformed and the F550 has no fuel tank issues. Google that! We agreed to leave the truck until we can find a shop to make a custom fuel tank. This took about two weeks. When we attempted to pick the truck up, we discovered it was buried behind a huge mountain of snow. We attempted to have them free the truck up to no avail, They basically told us when the snow thaws we can access it. The snow finally melted and we went to remove the vehicle for a fabrication shop. Upon arrival, we discovered both sideview mirror assemblies were gone. When we addressed this with the service manager, he basically said "things happen" and brushed it off. Really? It gets better. We had a custom tank installed, during the process, they stated the last time the tank was replaced, not all bolts were replaced and the straps were twisted so that the tank was not 100% secure. Who did the last replacement? Malouf. Bottom line, I will NEVER return. They are no longer a small guy and their arrogance has come shining through.

eplaskon

1 de abr. de 2015

I started off with an online inquiry to 3 Ford dealerships in the area. Malouf was superb from start to finish. Bill Forsyth my sales person was always available, extremely knowledgeable and a pleasure to deal with. The best part of it is that I have "FREE" (really free) oil changes for as log as I have the car.

gchristi2

31 de mar. de 2015

This is the first place i have ever had outstanding service when purchasing a car. The sales men Henry Rudnicki and the General Manager Dino Gemgnani were just great. They are a credit to the auto industry. Honest, and Integrity.Thank you will be in when i need service.

mariazkhan1

30 de mar. de 2015

i really want that car with regular key and also with automatic and go somewhere with that car please and my Sale mans is Steve close from the MALOUF ford and thank so much Steve for your help

Simonkendall

21 de mar. de 2015

Superb from start to finish. Fast response to on line enquiry. Great personal service from Robert. Fast and efficient from start to finish. Delighted with new Escape. Robert also helped with car hire return. I would recommend Malouf and especially the customer service from Robert to anyone.

jazzy82

20 de mar. de 2015

I am totally satisfied with the sales rep Frank Colonna he was very helpful and courteous. I was provided great service. I put a preorder for a F-150 truck platinum 2015 back in December 2014. It was definitely worth the wait. The rep was always on top of it whenever I called about questions or concerns. I really appreciated that I later decided to add some extras on my truck and he was able to make the additions. Overall my husband and I felt appreciated and the main focus of the whole transaction.

Clara

17 de mar. de 2015

Great customer service - professional, patient and informed sales person, Bill Forsyth and Manager, Dino Gemgnani,Jr.. All my questions were answered, I did not feel pressured and both worked with my needs. I would absolutely go back for any future car needs and highly recommend this dealership.

edvas

16 de mar. de 2015

I had the opportunity today to personally deal with Dino Gemgnani Jr and Brian Major on a new lease on the Ford Fusion. I was trapped in a lease with Honda; Dino and Brian helped sort out my options and get me settled in a Fusion. I am finally pleased and happy with a car that I have. The sales consultants at Malouf Ford were very professional and helpful with the situation I was in. I will continue to lease my future cars through them and will highly recommend them to my family and friends.

Dissapointed dad "Robert"

12 de mar. de 2015

I have 2 comments . One of them is for an oil change that my daughter made an appointment for and upon arriving at 7:30 a.m. for the oil change, was told by one of the shop techs that they couldn't do the oil change because there were no mechanics to work on the car. (Don't you think that I should have gotten a call from someone in service before I got there) Granted it was the day they were calling for 7 inches of snow, but it had only started to snow at 6:00 that morning. The roads were not bad at all and even though there were 5 garage or service techs and 2 greeting people who had made it in to work. my daughter was asked if she wanted to make an appointment for the next day, so she did for 7:30 a.m., only for me to take the car there for 7:30 and be told the mechanics don't start till 8:00. Why make an appointment for 7:30 if they don't start working till 8:00. Secondly, my son purchased a used truck a couple of days before that day and while I was getting the oil changed in my daughters car and paying the bill I noticed a flyer that said if you purchase or lease a vehicle you would get a $500.00 amex gift card. When I questioned the sales person that my son used, he told me that he asked his supervisor about it and that his supervisor would not accept the flyer for the discount because it had just come in the day before. I said to the sales rep, isn't it funny that that paper had just come in the day before which was the day it snowed and that the person who I paid for the oil change told me that I should talk to the sales person and that maybe they would give me the credit. Just to say my daughter and son are happy with their cars but not happy about the oil change or the gift card.

jd

11 de mar. de 2015

Leased a car from here two years ago and turned it in and bought a new car today. Cannot say enough about the dealership in every way. I've been around, and this place is by far the best, most honest, most reliable, friendliest, no b.s., hardest working ever. Thanks to all there.Sincerely,Jeff Deminski

Bobbyd14

10 de mar. de 2015

Robert has been nothing less than spectacular. He was able to answer all my questions provided great pricing on my 2010 Edge and the complete process of going through the financing to final vehicle review took less than 1 hour. He even threw in touch up paint at no charge

rishidivecha

4 de mar. de 2015

I went there just with an intention of checking out the car, which i had looked online with the dealership. The car was available but a a higher rate. The Sales rep Henry Rudnicki, Jr. helped me out with all the features that I required and found me a lower model with similar features but at a lower price. Usually the sales rep tries to squeeze out as much as possible, but it was not the case here. Henry not only helped me out find the right car at the price that I was looking for, but was also a bit laid back and gave me my own space and time in deciding. Unlike other dealers there was no rush or any kind of pressure from the sales rep. this car buying experience was extremely simple ans hassle free. Once again, I would like to give a 5-star to the sales rep Henry Rudnicki, Jr. for the delightful experience.

Ediegor

25 de feb. de 2015

This was my first time to buy a car and this is the second dealership of Ford I went to. I could say that my experience was very satisfactory because Raj helped me find a better deal! It was a very upfront discussion of all the information I need and I thank him so much for getting me the best deal I can ever have - a lease on a Ford Focus 2014! I will definitely endorse Raj and Malouf Ford to my friends and they will get their money's worth.

ALEE42

23 de feb. de 2015

Henry Rubnicki was a great sales person to work with.I liked that hewas calm and not pushy, and really helpful at finding the right carfor us. Don Brown took the stress out of all the final paperwork.They were both great to work with, and I'm glad they were both therewhen we came in to lease our new car.

B Henry

19 de feb. de 2015

I had a pleasant experience with my purchase. Raj really made the buying experience stress free and worked to get me approved.I wouldn't hesitate to purchase from him again.

noonette

17 de feb. de 2015

My daughter was ready to ask some questions about leasing or purchasing a vehicle.Chris Fitzgerald was so helpful when we came in to discuss the different options. He was extremely knowledgeable and patient with us both. In the end she went with the Ford Focus on a lease which will suit her just fine. In a few years, when she is a little bit older, she will have the flexibility to see what her needs are then and make a change if necessary.It was a great experience and we are both very satisfied with her reliable and protected new car.

KElizabeth

17 de feb. de 2015

I am 25 y/o and needed to get my first car with short notice. Chris at Malouf was fantastic and helped me find a great car (Ford Focus) for a great price. I searched around at other dealers and found they were too pushy and wanted me to sign papers within minutes, so when I met with Chris I was pleasantly surprised at his service. (Note: I am very indecisive with big decisions) Not too pushy, let me have the time I needed to decide and sat with me reviewing all ins and outs of leasing. I loved the Focus and with such great service I knew this was the dealer I would want to lease my car from. I have no doubt that if I encounter any problems over the next few years I will receive nothing but exceptional service.

Saidba

14 de feb. de 2015

Dino Jr is BEST!!!! My family has been leasing/purchasing our cars from Malouf Ford over 24 years, we would not go anywhere else!!!! The staff is GREAT!!

Travelkim54

14 de feb. de 2015

My fiancee and I were driving to Vermont from Maryland when our car broke down. Fortunately he has family in NJ who have worked with Chris Fitzgerald before. When we arrived at the dealership Chris was helpful in working with the service department to determine what was wrong with our car. It had blown its second transmission in 50,000 miles. Facing this problem we asked Chris to show us some new cars, he seemed genuinely happy for us that we we're able to afford a new car. Thoughout the selection process he was very forthright about the pricing, cost and fees, and options available to us given our financial situation. Although, my fiancee is the type of guy that will spend hours reading Amazon reviews before he buys anything he seemed comfortable and confident working with Chris. In the end we paid less for our car then the Kelly Blue Book value, and added to that our car loan has only a 1.9% interest rate. There were also no unnecessary fees or financing fees tacked on. Throughout the whole Expirence it felt like Chris and the team at Malouf Ford was on our side, working for us, to help us understand the complex maze of financing and pricing presented by Ford Corporate. Although we live in Maryland, after this experience, we will buy from Malouf again.

gry

9 de feb. de 2015

Raj was a great guy to work with. Friendly, knowledgeable, and easy going. I gave him a list of what I wanted and he found the car. No high pressure, good sense of humor.

Ford

8 de feb. de 2015

Raj and Dino are perfect examples of what a salesperson should be. They both treated us with respect and they knew what they were talking about. After dealing with them we wouldnt want to go anywhere else.

AD242

5 de feb. de 2015

By Far the best car shopping experience, I was able to make an informed decision about the vehicle I was looking at. There was No (pressure) from the sales people. I was able to test drive a couple of different model trucks to help with my decision making. They Found my Truck in the exact color and options I wanted and stayed within my budget. Definitely going back to Malouf when my wife needs a new car. Anthony

jra317

4 de feb. de 2015

I was extremely pleased with the fast and pleasant car buying experience at Malouf Ford. My salesman Raj really made the process stress free and I highly recommend him to anyone looking to purchase a new vehicle.

colexsa

30 de ene. de 2015

My daughter and I went to Malouf Ford the day after Christmas to look at the 2015 Mustang for her. We already knew what color and options we wanted. Dino told us he wouldn't even try to get the color from another dealer because it would be impossible. He asked my daughter if she wanted a black one because they had one but otherwise could not help us. He spent a total of 2 minutes with us. I was also interested in looking at Lincoln MKZ. Again, he was not interested in our business. Left there after 3 minutes disgusted with him and the dealership. Nothing like Malouf GMC or Cadillac - Love Dominick at GMC bought 3 vehicles from him. I was shocked on how we were treated - will never go back there. Went to Fullerton, they found the exact car with everything she wanted with no problem from another dealer. She is very happy her new Ruby Red EcoBoost Premium Mustang.

bettyfaber

24 de ene. de 2015

We brought my son's old car in for repairs, and as it happened, it could not be fixed quickly and reliably. He had to go back to school, by car, halfway across the country. Frank Colonna came to our rescue. He is knowledgeable, organized, low key, and very pleasant to deal with. Everyone, from there service department who was working on the old car, to several members of the sales staff was helpful and professional. We left the same day with a much newer car, paperwork, finances and everything taken care of. 2 days later my son and his friend drove straight through to Chicago. Thank you.

ford1502011

16 de dic. de 2014

dropped of car night before. they called me about 1pm to tell me the car is almost done but needs other work done, i approved it. i live about 25 miles from the dealer and work about 40 miles from the dealer. i left work at 5pm. they call me at 5:05 to let me know my car is done. i tell him i am on my way and asked what time they close, he says 5:30, i told him i need the car because i am going out of town, he says, i guess we'll see you tomorrow. he was so nasty, i asked if they can leave the paperwork with the car sales department and i would give him a credit card, he says no, he has to fax me a credit card auth form. i told him i would sign it when i get there, i am in my car and on my way. this is the second time with the same service consultant i have had a problem. i go that far because i want to be loyal to them because i bought the car there. i have about 4 dealer where i live that i could have gone to. just very rude and not accommodating. WHEN I MADE IT THERE I FOUND OUT THEY CLOSE AT 6PM, HE MADE ME DRIVE FAST WHEN IT WAS NOT NECESSARY AND RISK GETTING INTO AN ACCIDENT. ****WORST CUSTOMER SERVICE****

stevelapham

14 de dic. de 2014

Brian Major did a wonderful job with my new car purchase experience. He was polite, informative and took a sincere interest in making my purchase a smooth transaction. The entire Malouf team was courtesy, professional and a pleasure to work with.

FJR29

7 de oct. de 2014

Frank Colonna is excellent! Wonderful experience! Having purchased a number of cars through the years this was the quickest, easiest , most extremely pleasant car purchasing experience. I would highly recommend Frank Colonna and Malouf Lincoln.

JPHARE

1 de oct. de 2014

Excellent dealer!!! This is the second time we have lease with Malouf... The entire team is excellent!They helped me find my car a lincoln navigator L 2014 I love my car it's perfect!The entire team is helpful knowledgeable and made the process seamless and stress freeMy husband also decided to trade in his truck and purchase one ford f150 the same day. We bought and leased a car in one day 2 cars and the process was very smooth... My advice you want honest seamless professional knowledgeable go to Malouf the best of the best. They have several dealers in one area makes it so easy to compare. The sales staff and managers great to compare pros and cons. They truly want to sell the right car for the family. Not just sell a car which most dealers are focused on that! Steve , joe, don managers that all worked together w rob our sales rep in an excellent way along w finance Jim and samThey are a dream team!! They should be a training center for dealerships Great job!!!!!!!

Izzyh804

24 de sep. de 2014

I was treated with respect, all my questions were answered. Frank made the leasing process very easy. The dealership is well run and that is appreciated. I'm enjoying driving my new Escape.

EdJS

9 de sep. de 2014

When we went to Malouf Ford on a Saturday, we knew that we wanted a good pre-owned Ford Edge to replace our Suburban. Our salesman, Robert Santoro, patiently spent nearly all day letting us inspect & drive the many pre-owned Edges in stock, without any pressure to buy. That included one car that was just traded in, but not cleaned up. Since we hadnt bought a new car in many years, Rob courteously explained all of the new technology available in todays cars. After narrowing our decision to 2 Edges, Rob presented excellent prices on both. We finally decided on a low-mileage, off-lease, certified pre-owned Edge. Overall, Rob made our car-buying experience much more pleasant than we thought it would be.

steven.farber109

23 de jul. de 2014

After 7 years My wife and I returned to Malouf to possibly purchase a new Ford vehicle. I called to set up an appointment and made it immediately without delay. The car we discussed when making the appointment was in front of the show room waiting for us. Frank the salesman was available at the appropriate time. He discussed the features of the 2014 Escape and took us on our test drive. Negotiation was painless. We discussed what we could do and the dealership worked hard to get us there. We left with a new car that night! We returned the next day to sign all papers that were already prepared. The plates were ready the following day. It was a win-win situation for all involved.

KLMann

18 de jul. de 2014

I normally hate the car buying experience but Ron managed to make it as easy and effortless as possible. Great salesman and great dealership. Would recommend Malouf Ford and Ron Iwanski to anyone. Will be back again!

Robert Ostrager

15 de jul. de 2014

The first car I bought from Malouf was over 25 years ago and having just bought another (3rd from their dealerships) last month found them to still be one of the best car buying experiences. Amazingly, some of the same people from 25+ years ago still work there!

Wendycris74

4 de jul. de 2014

This is my second purchase from Malouf Ford and working with Mr Colonna This will alway be my to go to dealership for all my purchase

Zouheir, Wafa

9 de jun. de 2014

I have been shopping to buy an American car for the last 3 months. I finally found the right car & the right team to deal with. I had a great experience with you guys!! the staff was excellent, knowledgeable, polite & professional. My special thanks to Mr. Brian Major.The financial person (Mr. Sami Iskander. Salam habibi)was patient in answering my questions and explaining all different insurance coverages and rates. I will recommend you to all family members and friends. Let's all of us Americans buy American cars!! Than you Wafa

John - South Brunswick, NJ

9 de jun. de 2014

Our family has been buying/leasing cars from Malouf for the past 18 years. From day one the experience has been friendly and informative with no pressure. Most of all, Malouf is honest. From the sales staff to finance to service (yes Sal that means you) working with the team at Malouf is always a pleasure. There is no reason to go anywhere else.

yojacks

3 de may. de 2014

Frank was wonderful from the moment we walked through the front door. Anything we wanted he was willing to find and get for us. He gave us the best deal possible. I have been telling his name to everyone that has been asking me where and who I got the car from.

Tracy Fowler

2 de may. de 2014

This is my second purchase from Malouf and I am very satisfied. I love the features and the gas mileage.

John Ayad

2 de may. de 2014

I bought my 2nd car from Malouf a few weeks ago. Just like the first time, it was very smooth and quick. My old car was taken care of very quickly as well. The sales reps found me the car I wanted for a lower price then I expected! Great dealer to buy from!

Jim

1 de may. de 2014

I bought used. My sales rep was very knowledgeable of all options on 3 different vehicles I was considering and about how everything worked. Paperwork was all taken care of by Malouf and very easy for me. I haven't had service yet, but this review requires me to rate it.

MIKE MARSH

1 de may. de 2014

Very nice sales personel. I leased a MKX and i am very happy with it.

Rusty126

26 de abr. de 2014

Steve Close the General Sales Manager is a very knowledgeable person. I told him what I wanted and he gave me a great deal and no pressure to lease the car. Malouf Lincoln is 25 miles from where I live and it's well worth the trip. You need to try them for your next car.

theta20

24 de abr. de 2014

Izzy Rodriguez understood my needs and serviced me quickly. The negotiation was very fair and his service great. I would definitely recommend him and use him for my next vehicle needs

mihuff

11 de mar. de 2014

Frank Colonna was helpful and very knowledgeable. Always polite, he answered all my questions and spent a lot of time showing us the cars' features. My father. who actually purchased the car and dealt with Frank much more than I did, was very pleased with the price and the car. I want to thank Frank for being so patient with my dad-who is generally the one with a million questions!I would highly recommend Malouf and Frank to anyone interested in buying a car .

BobKay53

1 de mar. de 2014

It was my first experience at this dealer I moved to NJ in August.I had a minor service done. It took longer than expected because they had more work than they could handle at the time but Scott did a good job keeping me up to speed on my progress.I will continue to Service with them

jimlukach

22 de feb. de 2014

Frank was very professional from the minuet we walked in the door. He explained all our options and offered us a car that fit our requests. Very pleased with the courteous & friendly service.

cindy80

14 de feb. de 2014

I have given my rating because I was very happy with my experience at Malouf. I received a great price on my trade in. And I received an even better price on the vehicle I bought.

Chikeonyekwere

21 de ene. de 2014

I live in East Brunswick NJ, 11 miles from Malouf ford North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension problem, Side mirrors repair & replace back bumper. After almost 2 weeks and several calls to Sal to get repair updates. I called Sal on Dec 04, 2013 and he finally informed me that I could come pick up the car, I paid about $5,500.0 but my car was worse than when I brought it into Malouf. The suspension/shocks were not raising and the car was bouncing as I drove. About 6 miles on Rt 1 the check suspension light came on (first time ever). My wife & I turned round & returned the car back to Malouf. My wife picked the car up on Dec 19th and same thing happened about 4 miles from Malouf on Rt 1 (bouncing & check suspension light came on). My wife returned the car to Sal again and was written up again for same suspension. On Jan 09, 2014 I called and Sal said the car was ready, I drove with my wife from E. Brunswick to Malouf. I test drove within the dealership & the car was same- bouncing. I went back to Sal & requested a mechanic (Ricca Joseph) come take a test drive with me and he confirmed same. Sal called me on Jan 17, 2014 and said the suspension compressor was faulty and that I would be billed about $600 more. I requested that the car be fixed first which Sal agreed to....that Malouf would replace the compressor test same & call me. Today is Jan. 21, 2014 & Sal has not called with any updates whatsoever. I am used to calling to check up on the repairs since Sal does not call, even when he promises to call he fails and does not see a need to apologize either.It is about 63 days now that Malouf Ford Service center has had my '04 Navigator for repairs to no avail. I won't wish this quality of service on anyone.

chike

21 de ene. de 2014

I live in East Brunswick NJ, 11 miles from Malouf ford North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension problem, Side mirrors repair & replace back bumper. After almost 2 weeks and several calls to Sal to get repair updates. I called Sal on Dec 04, 2013 and he finally informed me that I could come pick up the car, I paid about $5,500.0 but my car was worse than when I brought it into Malouf. The suspension/shocks were not raising and the car was bouncing as I drove. About 6 miles on Rt 1 the check suspension light came on (first time ever). My wife & I turned round & returned the car back to Malouf. My wife picked the car up on Dec 19th and same thing happened about 4 miles from Malouf on Rt 1 (bouncing & check suspension light came on). My wife returned the car to Sal again and was written up again for same suspension. On Jan 09, 2014 I called and Sal said the car was ready, I drove with my wife from E. Brunswick to Malouf. I test drove within the dealership & the car was same- bouncing. I went back to Sal & requested a mechanic (Ricca Joseph) come take a test drive with me and he confirmed same. Sal called me on Jan 17, 2014 and said the suspension compressor was faulty and that I would be billed about $600 more. I requested that the car be fixed first which Sal agreed to....that Malouf would replace the compressor test same & call me. Today is Jan. 21, 2014 & Sal has not called with any updates whatsoever. I am used to calling to check up on the repairs since Sal does not call, even when he promises to call he fails and does not see a need to apologize either. It is about 63 days now that Malouf Ford Service center has had my '04 Navigator for repairs to no avail. I won't wish this quality of service on anyone.

aac1981

14 de ene. de 2014

I was interested in a 2013 Taurus and inquired with 3 different NJ Ford Dealers online about almost identically equipped vehicles. My plan was to sit down with sales and getting a monthly payment on a lease and finance options. Keep in mind same MSRP (within $150.00), same make, same model, same color . . . same down payment . . . and Malouf's best offer was $175.00 per month HIGHER than the other two dealers (who came in at almost exactly the same payment). And the kicker was Malouf wouldn't budge at all . . . they said that was their best offer! I just walked out. And the funny part was the Taurus I was looking at obviously hadn't been looked at in some time, it was covered in pollen and the battery was dead.

welsmb

6 de dic. de 2013

I contacted Malouf Ford over the internet to inquire about a truck listed on the Ford website. The truck was not in their inventory so I was connected to Don Fisch for help. Don hunted down the truck and we came to a very good price with no pressure or aggravation at all. Don took the time to go over the many features of my new truck and told me to call in a few days so we could arrange a second lesson to make sure I got the most out of my truck. I should also point out that everyone I encountered at Malouf Ford was very nice and never pressured me at all. This was a great buying experience.

margenekish

29 de nov. de 2013

My total experience at Malouf Ford with Don Fisch as my salesman was completely enjoyable and stress-free. I appreciated his exhibited expertise and thorough knowledge of Ford trucks. Mr. Fisch was easily able to answer all my questions about the new Ford truck relating to different engines, transmissions, tires, towing packages, etc.. Our entire experience with the Malouf Ford Dealership and Mr. Fisch and Mr. Harrison consisted of kindness and consideration in responding to our concerns and questions, which my wife and I had. Mr. Harrison completed a great deal of paperwork very smoothly and with a command of what he was doing. It was a true pleasure purchasing our new truck at Malouf Ford, especially with Mr. Fisch, an excellent knowledgeable and competent salesman and with Mr. Harrison, an excellent knowledgeable and competent finance manager.

adgnv

17 de nov. de 2013

We had a very pleasurable experience. Our salesman was knowledgeable and courteous. He answered all our questions and took the time to demonstrate how to use all the controls, plus set up our phones. We are happy with our purchase and felt the experience was painless. We feel confident that if we have any questions or problems our salesman would be able to answer or solve our concerns.

Bigdaddy896

30 de oct. de 2013

Brian Major, our salesman was very professional and understanding of our situation which he took into consideration for making us feel like we were part of his family. Also. Don Brown the sales manager was very helpful and had a heart of gold. He took very good care of us. Mark Cummings, help us out with additional accessories for our truck like floor mats and bumper guards which was Very helpful too also makes Great burger and hot dog

Prin

29 de ago. de 2013

All the people are very nice especially Robert. He is a very patient sales person. I will be coming back to this dealership in a few months.

jcanvin

26 de ago. de 2013

My wife and I have been leasing and purchasing vehicles from Malouf Ford for over 22 years and the experience just keeps getting better with each vehicle. We met Mark Cummings as we were closing our lease agreement with Robert Santoro (an outstanding salesman - we have written about him previously - you cannot find a more patient and well informed sales person). Mark has outstanding customer service skills. Any organization would be proud to have him facing the customer. He is well informed and has a personality that is warm and inviting. We sincerely appreciate the time he spent with my wife and I discussing our choices and making sure we clearly understood our options. We were sold! Not just on Ford, Malouf and our new Edge, but on Mark. Hold onto this guy.Very sincerely,John and Donna Canvin

Rignasiak

24 de ago. de 2013

Easy to do business with! Picked up our 2014 Escape and it was perfect. Every aspect of the process was flawless. And last but not least the economics fit our budget perfectly.I recommend this dealership to all my friends and colleagues.

aginfordBA

15 de ago. de 2013

My auto start stopped working and when I called and spoke with Mark, my concern was the length of time I would be without a car and needed to be able to work. Mark came to my house and took my car to the office so I could work from home. He also had my car serviced for an annoying blower issue that I had told him about (that tended to be fine whenever I went in for service). Mark communicated with me on the status of my car and exceeded my expectations in service. He was professional, friendly and knowledgeable. Later that evening, when I found myself stranded due to my anti-theft system locking me out of my vehicle, Mark came to the rescue. I cannot say enough good things about Mark. I had never met Mark prior to this incident. I can say the guys in service are great too but this review if for MARK!!

JohnHLutz

31 de jul. de 2013

2 weeks old, brand new Lincoln MKZ - problem with noises and mirror dimmer - brought in to service, kept 2 days - claimed to be fixed - picked up car and immediately all original problems still in car - returned to service - they took the car and parked it outside all day and no one even looked at it - I complained to Service Manager and was told "can't make everyone happy" - they could have cared less!

fawaka3

26 de jun. de 2013

I Made a 9:30am apointment a week in advance, described that I needed rear trunk shocks for the trunk on the car and a oil change. After driving a half hour to get there I was told that the part that they were told a week ago I needed was not available and needed to be ordered. ( Thats the first thing that upset me. Ok fine I'll wait a few more days. At that time I said go ahead and do the oil change. I was told it would take one and a half hour, so I agreed to wait. after TWO hours of waiting i went in the back only to see that my car has not even beed touched. Nearly three hours later after asking for my car back so I can go back to work is when they finished the oil change. Never In my life has it taken 3 hours for an oil change. I mean whats the sense of making an appointment if its not honored. And in turn I took my car elsewhere for the shocks......Have a Great Day

adamtech69

24 de jun. de 2013

Cannot trust this dealership for ANY service repair, too many times they gave myself and friends FALSE repair information that would have cost us hundreds of dollars! They are more concerned with making money then looking out for the customer.

krwang

30 de may. de 2013

The service department is great. When they quote you for a price. It stays that price when the final bill is due. When they say it's going to be done by a certain time, it will be done by that time. They were extremely polite and friendly to my parents even though my folks didn't speak much English. They took care of my parent's car and made sure it's in great shape. My parent's beat up '97 Lincoln Town Car drove like new once they were done. Extremely thankful for Scott D and Joe S for going above and beyond in providing care and service. I will definitely put the Malouf Ford Lincoln dealership on the top of my list when shopping for my next car.

Airheart5

20 de may. de 2013

I would not recommend Malouf Ford. Both Mingo Qiu and Chris Rost were very unfriendly and Mingo was not respectful to me. I could not understand what Mingo was telling me based on his accent. He pointed a finger in my face saying I was not eligible to test drive, which I was not happy about. Show some respect. Chris Rost did not seem happy during my test drive. Overall, these two people were very unfriendly and therefore I will not be returning to Malouf Ford. The reason I came to Malouf Ford was to test drive an F-150 and the process on test driving a vehicle was too lengthy and unnecessary. I would also like to add that I went to the NY international auto show and wanted to do the "Shift into $50" program. I am interested in the future to buy a Ford F-150 and wanted to see how it would drive. Both my uncle, cousin, and I were extremely disappointed with this experience. Honestly, I think both Chris and Mingo could care less about my experience because I was only there to test drive a vehicle. I have never met such unfriendly people and it's there job to be friendly and reasonable.

JoeK310

16 de may. de 2013

I have been buying new cars for 40+ years and this has to be my very best experience. Dino Jr. was the most attentive car salesman I've ever met. He was thorough and informative without ever being pushy. He consistently addressed our questions in a positive and highly informed manner. He made us feel that he was our own personal shopper. Prior to visiting Malouf we went to four other dealerships, one of which was an other Ford dealership, Malouf top them all in terms of personal care and of course when comparing apples to apples, they gave us the best price. My wife and I highly recommend this dealership and especially the treatment and deal we reached with Dino Jr.

bcn142

1 de may. de 2013

I have been buying vehicles at this dealership for the last ten years and have always gotten a good deal whether buying or leasing. Don Brown and his sales team are professional and honest. Frank Colonna, my sales person for the last few years knows the stock and the all of the new electronic gadgets, especially the MY Touch/Sync Systems. There is no hard selling of extras at the closing. Sam Iskander does the closing paperwork pleasantly and efficiently. I have never had a service issue. It is easy to get an appointment and the work is done right the first time at a fair price.

waynegrande

23 de abr. de 2013

We have bought many cars from Malouf Ford, so it is a no brainer to go back there whenever we are looking to buy a car. The experience at malouf is always a good one and they are very helpful and always work to give you the best prices that they can. We love the new car and will deffinitely be going back to Malouf next time we buy a car.

Barbabcd1234

10 de abr. de 2013

was not having any problems w/ my 6,000 mile Fiesta - just brought in for oil change. I had an appointment but it took almost 2 hours, while I waited. When I drove off onto route 1, a very heavy white smoke poured out the back and the car was choking! I immediately returned to the service center and waited another 1/2 hour while they looked at it. I had to leave so they drove me home and 2 hours later brought my car to me, saying oil spilled into the pcv causing the problem. They had to run it to clear it out. Not a good experience - the mechanic was careless!I hope my car is safe and I don't have future problems from this error. Waste of my time and cost of gas.

Dr. Cooper

5 de abr. de 2013

The place is like family to everyone who visits. Whether it's sales or service, the environment is very professional and relaxed--and that's when it comes to both the Malouf representives AND the customers. Everyone is greeted the same way, and everyone is treated like they're the most important customer of the day.I was there for some scheduled service, as well as an upgrade to my 2011 Ford Explored Ltd. My Sync. Gerry, Scott, Sal and all the techs are always top notch and did an outstanding job. They even gave me some documents that explained the benefits of the My Sync upgrade!Having just bought a 2013 Ford Fusion Titanium from the new Grandpa Don and Dino for my son, I visited them to share our great experience with the car. We laughed about how we haven't seen our son since he got his "wings."If you're in the market for a new Ford or Lincoln, or are unhappy with the service you are currently getting on your car, pull into the Malouf Ford Lincoln dealership and say hello. I promise that your experience will be just like mine and everyone else's who does business with them.

Mikey5633

3 de abr. de 2013

I want to thank MR.Malouf an Dino Jr. I was giving the run around with Freehold Ford, deal done in 1 hour. CLASS ACT

KimC916

29 de mar. de 2013

Always a pleasure leasing a car with Malouf ford. Pleasant and caring staff who are not pushing trying to make a sale. I have leased my last 3 cars with Malouf.

MerBri

29 de mar. de 2013

I live inMaine and was visiting family in NJ. my car had a problem and could not be driven. Service department was very accommodating and repaired the problem the next day. They kept me informed and also helped me get a rental car.

JNicklay

22 de mar. de 2013

A great experience all around. Izzy had plenty of information to share and was extremely friendly and helpful. I wouldn't hesitate to buy from Malouf again.

aduigon

20 de mar. de 2013

Dino is knowledgeable and helpful as always. He makes the car buying experience a breeze. He kept me up to date on my order without me even asking.

Mariatrenta

17 de mar. de 2013

Dino GEMGNAMI JR.and Dino GEMGNAMI are the best sales people thry go the extra mile for you the customer . Maulof is the number 1 dealership we send people to them because we know they will get the best service. Thank you Maria and Sam Semchenko

christina7218

11 de mar. de 2013

Dino was very helpful in selecting the best car option that had the accessories and performance I wanted. He was very friendly and personable during the sale and transaction. He took time to show me how to use some of the newer functions in the vehicle. I would definitely recommend Malouf Ford Lincoln.

PaulinaNissenblatt

11 de mar. de 2013

From the moment we entered the Ford dealership, Dino Gemgnani JR, assisted us in finding the car best suited to our family's needs with expertise and hospitality. We came in looking for an energy efficient automobile and Dino was able to explain the ins & outs of the Ford C Max to us so that we were able to make the right decision. He is an excellent car dealer and we are grateful!

RJSCIARRILLO

2 de mar. de 2013

I had a great experience at this dealership (Malouf)I'm 1 of those crazy people that research the internet, call several times, visit the dealership multiple times and send emails and was always treated with respect. After researching on Ford.com i decided to visit the dealership, i was just out of work and it was late, almost closing time, but that did not stop Frank Colonna from getting a battery charger and opening the trunk of a car so i could see it.On my next visit i was put in touch with Steve Close. Steve took the time to review every choice, every option, and pricing. He then introduced me to Jon Dunn and my 1st of several test drives of the car i was interested in. Jon Dunn was patient, informative and respectful of my opinions.On my next visit Steve Close placed me with Izzy Rodriquez and i asked for another test drive. Izzy also was patient and informative about the car, answered all of my questions.I arranged another appointment with Steve close and completed the deal. The deal we negotiated i feel was fair for all parties involved.I feel the finance paperwork was completed openly and honestly by Sam Iskander who i believe had my best interests in heart.Upon leaving i returned to each salesperson and gratefully thanked them, i then made my way to the sales manager desk and made sure to let him know i was overwelmed with my experience.The internet at least for me is where i do all my work and Malouf takes its internet customers seriously.Once again, Steve Close, Jon Dunn, Izzy Rodriquez, Frank Colonna and Sam Iskander, thanks to all of you for taking the time to work with me, i realize as salespeople your time is important to make money and i am grateful of all the time donated to my purchase.

missmelnj1981

23 de feb. de 2013

From the moment I walked in, I was greeted in a friendly and professional manner. Dino helped me with the troubled vehicle that I had and put me into a great new Edge! Thanks so much for help!

ARParker22

23 de feb. de 2013

Frank Colonna was so very kind and helpful! I was able to purchase a Ford Mustang... a car I'd been wanting for years. Frank and the guys at Malouf made my experience so easy. I definitely will recommend them and continue to give them my business.

patbz

21 de feb. de 2013

In 2005 my husband and I purchased a Ford Escape from this Malouf Ford. We had never purchased from them before but they were close to our home and we knew what we wanted. We were very pleased with the service and the efficiency of the dealership and were very happy with our decision. There was no question that when the time came for a new car we would go back to Malouf. Yesterday we went to Malouf and leased a 2013 Ford Escape. The service we received was second to none. Our salesman was very knowledgeable. We had never leased a car before and had many questions and Don Fisch answered all of our questions like we were best friends. He was very friendly, courteous and respectful. I would highly recommend this dealership to everyone looking for a buy or a lease and I would recommend Don Fisch to them as well. I know in 3 years when our lease is up there is no place else that I would look to go to, I will definitely go back to Malouf Ford.

jolacina

21 de feb. de 2013

I was very specific in what I was looking for in a car. My salesperson and the sales manager went above and beyond to locate the right car. I was extremely pleased with all of the effort put forth to make this work for me. Everyone was very friendly throughout the entire process. I was never held up for hours which many people expect to have happen when they go in to buy a car - it was a quick and positive experience. Thank you.

kpreilly15

21 de feb. de 2013

Just picked up a new Lease on a 2013 Ford Escape. This is at least the 5th car we've gotten from Malouf - and more importantly this is the 4th car from Dino Gemgnani Jr! We are now proud owners of an Expedition, Explorer, Focus and now, our first lease, an Escapte! Also took my parents to see Dino Jr and they ended up purchasing a Fusion. Not only do we have Ford Brand loyalty, but can't say enough about the kind of service that Dino Jr provides. Never thought we would meet a salesman that we could trust in consistantly giving us a fair deal - and following through on any questions or concerns we have after taking the car home. I would recommend without any reservations that if you need a new car, go see Dino Gemgnani Jr at Malouf. He will spend the time thoroughly going through what the cars have to offer and if you decide to buy, he will spend as much time as you need explaining the bells and whistles.

carolsal

19 de feb. de 2013

Robert Santoro was an excellent salesperson. He not only knew the product very well, but ensured that our experience was a great one! There is no pressure and you never felt forced to buy the car. I would recommend him highly to anyone thinking about buying a car! Great job, Robert.

Demps

11 de feb. de 2013

First I was welcome with a very nice tone of (Good Morning). Explain why I came here. Sal answer all my questions with a firm tone of voice. (Very sure of his answers]) Very polite and on time how long I had to wait. Judith Havrilla

Hmenechella

4 de feb. de 2013

Dino was great! He took care of all our needs. He put us in the car that was right for our family.i couldn't of asked for abetter sales person. I will definitely be going back to him for all my future cars! Dino makes Malouf the dealership that everyone should go to!! They will always have my business!!!

Lewis389

1 de feb. de 2013

I needed an oil change and everytime I come in to Malouf Ford-Lincoln Mercury For service I usually deal with Marie or Joe but this time I delt with Sal..He waited until my car was done to tell me I need a bunch of stuff done to it and didn't even ask if I wanted to have it taken care of or if I wanted to come back later like Marie does...I will from now on deal with Marie or Joe only or Maybe I'll go to Liccardi Ford Lincoln next time And not only that he didn't update my owner rewards account I had to call owner rewards and get them to do it Avoid Sal at all cost

Hunter81

31 de ene. de 2013

I have an intermittant problem. The tech drove the car and came to see me concerned that he be able to understand my concern. After discussion, we choose the most probable solution. Nothing would have been done without my approval and the was sincere concern on his part that he find the cause. I have been to this dealership on sereral occasion and have had a positive experience in the service department true professionals. And they offered me a courtesy alignment check

Dr. Cooper

29 de ene. de 2013

I just purchased my second Ford vehicle from this dealership in two years. The entire team at Malouf Ford Lincoln is professional, honest and excellent at building relationships with their customers. This is a no-pressure dealership with none of the tricks you might encounter at dealerships that are just focused on moving cars. Gerry and his service team are just as important to me as Don, Dino, Sam and the rest of the sales team when it comes to selecting Malouf Ford Lincoln for my new car purchases. If you are looking for a dealership with integrity who puts the customer first, you need to look no further than Malouf Ford Lincoln in North Brunswick, NJ.And, just in case you're wondering, I am not associated with this dealership in any way except as being a customer. In fact, I was never a Ford owner prior to 2011. After reading that the newly designed Ford Explorer was the "Truck of the Year" in 2011 I went to see what all the excitement was about at the Malouf Ford Lincoln dealership in North Brunswick, NJ. Then, after meeting the Malouf team I was certain that this was the right vehicle and dealership for me. Turns out that they always live up to their word....and that goes a long way when it comes to building a relationship with any automobile dealership.

JohnQuinn62

23 de ene. de 2013

Don was very knowledgable, answered all of our questions we had about are vehicle, including all of the technology features. I would definitely recommend Don to all my friends and family!

ferchoferrari

18 de ene. de 2013

Frank w as very professional from the minute he greated us at the door. He satisfied our requirements and financial wants. We are very pleased

brandon414

9 de ene. de 2013

The dealership is very clean they put seat covers over the seat when they get in it. The prices is very high and I had my vehicle serviced there and they never gave me my free oil change that I get with the owner advantage rewards program and I also own a Lincoln MKZ and they did a terrible job washing it when I let them service it.

elchicokico

8 de ene. de 2013

I have been a Ford and Lincoln owner for over 15 years always satisfied with service and purchases of numerous cars. I prefer to spend a little bit more on my repair or maintenance of my vehicles than to take it local mechanic. I feel that experience with a brand of automobile makes you a better mechanic and this helps resolve issues that may come-up when diagnosing a car. Just recently, I was extremely disappointed with Malouf Ford Lincoln Service Department. That is because I brought in excellent condition 1995 Lincoln Town Car Cartier Series, which just had a Rear Air Suspension issue. I had my local Ford Service Department (All American Ford of Old Bridge) install the aftermarket Air Suspension but they did not have the needed computer software to diagnose the problem. After the install of the new Rear Air Suspension system, I thought I 'd bring it to Malouf Ford Lincoln Service they said that diagnostic fee was $150 and it would be applied to the overall bill of the repair. They called the next day said they put in 3 hours of work into researching the issue but that I needed to invest $300 more in diagnostic fees which now would NOT be applied to the repair of the issue.This is wrong, and I feel this is a bad practice when other dealers charge less and local mechanics offer free diagnostics. I own three Fords, and two Lincolns its Malouf lost. Just to let the readers know I towed my car 47 miles to an affiliate of All American Ford of Old Bridge, All American Ford/Lincoln of Paramus and they diagnosed the issue and applied the diagnostic fee to the repair. All American showed me loyalty by giving me a reduced repair price even though I frequent another dealership. THATS CUSTOMER SERVICE and I will always make an effort to recommend and give my business to All American Ford of Old Bridge.

PineRock

30 de dic. de 2012

This was our second purchase of a new vehicle this past 6 months. After my excellent experience the first time, when we abruptly needed to make another purchase for my wife, we went directly to the sales team from my purchase last summer. No pain, no strain - they identified exactly the car she wanted. Without prompting and the "usual pain", they put together a very good deal and we made the purchase.

MariaAnatro

1 de dic. de 2012

Dino made what could have been a painful experience easy and actually fun. We needed two cars after hurricane Sandy and Dino was a great help. Efficient, friendly, elpful, overall great experience!

JennieN

15 de nov. de 2012

I just bought my second car from Malouf. First one was a used 2001 Ford Escape. I had a great experience buying along with great experience when I needed any service on my vehicle! Any questions I had were answered without a problem and with a smile! Unfortunately 150,000 miles later I needed a new vehicle so I chose to come back to Malouf. I bought a 2012 Ford Escape. All the new technology was a bit intimidating to me but, again, all my questions were answered! I've since brought my new Escape back for an oil change and I was taken care of quickly and efficiently. I recommend everyone I know to see these people for anything! Great business!

rutrutaz

9 de nov. de 2012

My 2012 Fusion was filled with diesel at a local Hess station and was towed to Malouf Ford's service department on Monday. Sal, the service manager, walked me through everything the technicians were going to do in order to fix my fuel system and get my vehicle running again. By Thursday I received a call that my vehicle was ready to be picked up as all repairs were made. The service department was excellent and I just can't thank them enough. I highly recommend Malouf should you need to service your vehicle, they do an excellent job!

cindy28kava

20 de sep. de 2012

We went to the dealer and found the car that was advertised for the price that it stated in the advertisement. The salesman, Dino Jr., was quite attentive, helpful and upfront with his discussion about the car. There were no pressure sales tactics used. Nothing was forced on us. In fact, this car purchase was not stressful at all; it was rather pleasant. The financial representative was upfront with all the paperwork and was able to get us a considerably low interest rate. The dealership was clean, well kept and comfortable. Over all, I would definitely go back to Malouf Ford Lincoln for another car purchase; especially since I love Fords!

pjbonura

18 de sep. de 2012

Great experience. I bought the car i wanted at the price i wanted to pay!Friendly and knowledgeable staff. Frank made sure i was comfortable with all the controls etc before i drove out... Got my iPhone synced and the Microsoft SYNC functionality is GREAT! I recommend Malouf and would buy from the again.

hstar

9 de sep. de 2012

Dino was extremely helpful in finding us a car within our budget with all the amenities we were looking for. We shopped and test drove many different styles without feeling pressured. He was knowledgeable about all the specifics and helped with the details on the Ford Edge that we purchased.

amaddalon

2 de sep. de 2012

I went to the dealership with the intention of getting a specific car that same day. I was met in the parking lot by a salesman who was cold and unfriendly. I explained to him what I wanted and my specifications. He stopped me from even looking any further and told me I was not thinking logically. He wouldn't even take time to work with me or run numbers. I was there a total of 5 minutes. I left and an hour later got exactly what I wanted at another dealership. I'm glad that guy didn't get my sale. He shouldn't even be working as a salesman. I wish I still had his card. Malouf is a great dealership. They should hire better people.

stennant

21 de ago. de 2012

This was my first time ever purchasing a car on my own and I was very nervous about the process. Dino Gemgnani Jr was the first guy to come out and attend to my mother and me as we wandered around the lot with no idea really of what to expect or where to start. He was incredibly kind, patient, informative and not in the least bit pushy. I was clear up front about my budget and what my interests were and he worked with me and kept communication timely and thorough so that I was able to get my car within a week of first looking around! I absolutely LOVE my Escape, and I appreciate that the entire lease process was so simple and clear for me as this was my first time getting a car by myself. He worked with me and made sure everything was manageable. All of the staff that I interacted with throughout the process, be it for just attending to us as we waited for Dino, or those who walked me through paperwork, were just as attentive and kind. I was completely comfortable from start to finish and that is definitely something to praise this place for as a single woman coming into what is often considered a man's world. I felt at ease and never looked down upon or as if information was being watered down. It was an absolutely pleasant experience from start to finish. My mother--VERY astute and NOT easily trusting--was completely pleased with the process and even went as far as bringing Dino some of our traditional Jamaican food as a thank you for being so helpful! He was phenomenal and I will without a doubt continue my leasing and ultimately financing processes with him. I give Dino Jr. and the entire Malouf group a huge thumbs up with NO hesitation!

ma_eldekki

11 de ago. de 2012

Thank you Mr Close for helping me in getting a new car, even I had bad credit due to divorce and bankruptcy.It was a very good experience doing business with you as well as all other parties at MALOUF - Ford here at new jerseyI am looking forward to doing business with you through my friends, Family and co-workers with the state.Thank you againAmin El Dekki

Bonny

7 de ago. de 2012

I had a very pleasant buying experience at this dealership. This is the second truck I purchased from Malouf and the customer service person I had on both occasions were very pleasant and gave me a fare price on the vehicles I purchased.

stolzmic

29 de jul. de 2012

Salesperson was very professional and interested in meeting my needs. Pricing is the best I found in 100 miles of the dealership for a 2013 Ford Explorer Limited. Showroom, repair garage, waiting area are all the best I have ever seen in terms of cleanliness, comfort and speed of service.

PattyReid

29 de jul. de 2012

My salesman, Dino Gemgnani, Jr. was truly concerned with our needs and wants in a new vehicle and was extremely knowledgeable in all the models at the dealership. We came to the dealership with one car in mind but with our salesman's help and knowledge with left with a different one. I am happy to say we are very satisfied with our decision and we have Mr. Gemnani to thank. I have also contacted him several times with questions after the purchase and he is always accomodating and ready to help us. We look forward to working with him and the dealership in our future purchases.

dmrosso

23 de jul. de 2012

Honestly the best car buying experience I ever encountered. They treated me in a professional manner, kept me informed, followed my instructions when the car arrived and gave me a very fair deal with absolutely no " surprises". I have purchased many cars in my life and I have to say this was the most pleasant experience I have ever had.I would recommend this deal without any hesitations whatsoever.

Breakherjaw

24 de jun. de 2012

The best experience I've had at a dealership! I just bought a 2012 Ford Escape.There was no pressure. I got the exact car I was looking for and was given A+ service by Dino. He made sure I was aware how to use all my features that my Escape came with and was more than willing to answer any questions I had. Great job Malouf! Great place to purchase a car!

Celeste458

19 de jun. de 2012

My husband and I have been dealing with Marlo since 2009. We lease our vehicles. She is very knowledgeable and courteous. She always gave us great customer service and worked with us. We recommended some of our friends who were looking for a new car to go see her.

TJ in NJ

18 de jun. de 2012

I've been going to Malouf for over a decade. Always top choices, prices and the service is excellent.

geeman2026

4 de feb. de 2012

Ok so today is 2/4/2012I went to Malouf in North Brunswick this afternoon because my Ford Escapes lease was up in just a few days. The original sales tried to come off like a nice person but when we explained to him what we were willing to pay and what the other pice comparisons we we quoted (279 a month to be specific) he suddenly changed his whole persona. After about 20 minutes going back and forth between the salesman and the guy behind the desk - i guess he was the sales manager he was trying to come off like we were lieing to him and we made up the price. I can see he was getting annoyed. They were not even willing to work with us. So I told the clown thanks for your time but we will take our business elsewhere. I find this quite amusing because they were acting as if they were doing me a favor. Especially the idiot behind the desk in the front.So we then left and went to All American Ford in Old Bridge NJ. Bigger inventory, Most importantly much more courteous staff and they were willing to work with us.They gave us a pretty fair deal and would definitely recommend them to any one looking for a new vehicle or truck to lease or buy.And to Malouf thanks for shooting yourself in the foot! Thanks for letting people know how not to do business because you make your competitors look that much better than you.

2fords4ever

29 de ene. de 2012

My husband and I have been dealing with Dino and this dealership for the last 11 years. Our experience from 2001 to date has been nothing but a great experience each and everytime we are there. We are presently leasing our 7th and 8th vehicles as we need to get 2 vehicles at one time. The knowledge , friendliness, courtesy and patience Dino has is beyond words. We at this point feel more like family than customers whenever we go or call Dino for help or advice. He is truly an asset to Malouf Ford! It truly is a pleasure knowing Dino Jr and the rest of the Malouf staff.

jayds23

19 de nov. de 2011

This was one of the best experiences I have had buying a new car. Dino was very helpful and knowledgeable in assisting me in buying my new MKX. I received excellent service throughout the entire process. The entire staff was polite and helpful and made me and my wife feel very comfortable. I got a great car for a great price. If you are looking for a new Ford or Lincoln I highly recommend Malouf. Thank You Dino.

keith curran

11 de nov. de 2011

After visiting several auto dealers throughout the New Jersey market the Malouf group of sales associates appeared to have the knowlege and final price I was looking for. Although, I did not intend to purchase a Ford product the overall customer service from Malouf directed me to the final pick of the Ford Escape. Orinally Hyundai was my first choice! However, poorly trained/pushy sales people caused my daughter and I to look elsewhere. My 22 year old daughter will be purschasing her first car from Malouf in 2012. Thanks you Keith Curran

Malouf Scammers

7 de ago. de 2011

Brought my explorer in to be repaired b/c car was not starting. Malouf tells me that I need a new battery, & breaks b/c they crumbled in their hands when the looked at them. 1st off I didn't need a new battery I neede an alternator which if they had run diagnostics they would have seen. 2nd I never asked them to check my breaks, they took it upon themselves to tell my I needed new pads, drums, rotors & parking break (which I never used anyway). So I have to pay over $2,000 dollars to bail my car out from the scammers & as I drive home my car dies because my alternator is still not fixed has caused my car to die. PS-they kept my car for 3 days & made me pay for a rental & not only that a month later the renatl car agancy calls me to tell me there is a $5.00 balance for them picking me up & they said Malouf told them to call me because they weren't taking care of it. What Malouf did tell me when they said they would need my car for 3 days was "come on in & we'll get you a car to use" But that meant you were going to pay for it. They will never get my business again, not even for a wiper blade or ford key chain! Stay away!

Kamilla

4 de ago. de 2011

I have to be honest here. Some of these other reviews are totally unwarranted. Clearly, their writers have not been to many dealerships in the state. They company offers a friendly environment and is eager to stick with you until you have made your final decision. They offer reasonable prices and make suggestions to better suit your individual preferences. If you need a car (new or used), definitely check this dealer out.

Kazzam92

17 de jul. de 2011

This is undoubtedly the best dealership in all of New Jersey. No where else in the state could I find the personalized attention I was looking for to buy my new Ford Fusion. It was the best car buying experience I've had in over 12 years. Everyone was so helpful and supported me throughout the whole experience.

Bossdude

27 de jun. de 2011

Avoid this company. They are only out for the money. I tried to bring my Ford in for a Warranty repair and they refused to do the service as I didn't buy the car there. The reason I didn't buy the car there was it was a special order Boss and their salesman told me they couldn't get one. Gerry was rude and didn't care about my car with 200 miles that already needed a repair (The stitching on the seats was coming apart already). I also talked to a Sales manager named Joe who also gave me a hard time about not buying the car from them and said they only help their own customers. When I asked if buying a Ford for 40K+ didn't make me a Ford customer he replied I was not their customer. Bad Bad Bad. Shame on them and shame on Ford for allowing this attitude to exist. Ford took my complaint so we will see what happens from it. It was so obviously a company policy I am pretty pissed and will never buy anything from Malouf Ford. I am also embarrased to admit it, but I am beginning to think maybe I would have been better of with a BMW. I can guarantee the seats wouldn't start to fall apart in the first week and the customer service would be better.

Briandube

24 de may. de 2011

Gerry the service manager of malouf lincoln is rude, obnoxious and arrogant. If he was an employee of mine i would have fired him long ago. Anybody who deals with him will feel the same way. Stay away from him and this service department. You will be sorry if you deal with him.

moakler

10 de may. de 2011

Walked around floor, walked around lot and then returned to showroom floor. It was about 2 pm and there were not allot of customers in the area or on the lot. No one greeted us , after we tried to open a trunk on a vehicle that wouldn't open my wife decided to find someone. They reluctantly came to help us at which point they needed to charge the show room vehicle battery to pop the truck. THe sales person was not friendly nor helpful we left soon after he showed us a vehicle that had nothing to do with what we told him we wanted. Cant believe that this is how they expect to sell cars. The dealership that got our business thanks for for your poor service.

Belgrath

14 de mar. de 2011

I took my Lincoln MKT in for an Idle and surging problem as well as a wind noise. They had the car for 2 days then told me couldn't find a problem. Before I got out of the parking lot the car staled with the same problem I brought it in for. I took video with my phone showing the problem right there in there lot. When I showed the service writer the video he took me to the service manager who told me to take it to the dealer I bought it from. He was very rude as was the service writer. The reason it from a different dealer was they were 200 dollars more per month! This dealer is very poor and I would never do any business with them again. It's fords policy that you can service your at any dealer and they know it.

BobClark

28 de feb. de 2011

I got my new Mkz at Malouf Ford Lincoln I worked with Robert very easy to deal with very polite, courteous, and helpful Robert even offered to help setup all the My Synch functions and the sirrius radio stations. I would not hesitate to recommend this dealer to all my friends Thank you Robert.

tapaskm

25 de dic. de 2010

Malouf advertized that they would pay $1000 more for your trade of a toyota or honda.The salesperson was not even aware of this promotion on their own website. I informed them that another dealer has estimated my trade in as 1200 (KBB value is about 1000 for trade in, 1997 toyota camry LE 4 cyl, 4 door, 163K miles).They assigned a value of 1200 for my trade and when I asked them to add what they have on their website and that it would mean they should give me 2200, they said (after a long wait and their discussions among themselves) that the 1200 they are giving includes the $1000 advertized. We asked whether that means you are assigning a fair value of $200 for my trade in they sidestepped that and asked us whether we would buy such a car with 163K miles on it.The prices they came up with were much higher than their advertized prices on their website.Dont waste your time going to this dealership. There are a lot of other ford dealers who I am sure are more honest and straight forward.-Tapas

october

6 de oct. de 2010

Horrible and arrogant management. Internet sales are 2 useless folks, who email you the information completely unrelated to the requested quote. They would also not give even a ballpark payment figure in email or over the phone. It's 2010, get on with the program. Service is just as unhelpful. Do not waste your time by going there.

hsirkin

29 de sep. de 2010

i just purchased a vehicle from a competitori had a car from malouf and wanted another but they were unwilling to work with methey lost a customerthey offered no options for me to get into a new lease or purchasewhile the other dealer went out of its way to find a good fit to make a customer happy

jimsmithnj

21 de jul. de 2010

My Excellent experience!! Thanks Asad. While shopping for a new car I was working with 5 top Ford dealers in New Jersey. Shopping from home, buying a new car was non the less a experience. I was looking for the best Price with great Customer Service. I called many dealers to get the best price and check inventory online less then helpfull. But one Malouf Ford the sales Manager Asad was great he had answers for all my questions. I spoke to Asad on the internet and on the phone he helped me with the car I wanted. At the price i wanted plus gave me alot for my trade. I had the pice before I walked in the door and it stayed the same after I got there. It took less then 1hr and now I have my new car. If anyone is looking for a car Malouf Ford is where to go. Asad was excellent and very understanding helpfull Thank you Malouf Ford.

nickdroehmer

12 de jul. de 2010

Me and my son were looking his first car. We had a budget during these hard times we didnt have much to spend. We worked with the best professional sales person I ever had. Mr.Dino Gemgnani Jr who listened to our every needs. After test driving many new and used cars found my sons his dream car. I have never received such great customer service in all my years of buying cars. I want to say Thank you Mr.Dino Gemgnani Jr for making us feel like a valued customers. You couldnt have made my son happier

jackmerritt

12 de jul. de 2010

My wife and I purchased a new Explorer from this dealership. We added a factory installed alarm, we were told that this alarm would have the same warrantee as our car had. Right from the start it gave us trouble. At each service we were lied to, either the "alarm guy" was coming in that day and did not or it was an easy fix then we had to leave it overnight. They would tell us to pick the car up at 3:00 PM and then when we arrived it was not ready. Recently we noticed that the alarm was beeping three times frequently when parked. We called and were told that this is a simple adjustment that would take 10 minutes, an appointment was made for last Thursday. When my wife arrived she was told that the "alarm guy" was running a few minutes late. She waited checking with them every half hour for 2 1/2 hours each time being told the same lie. Finally she called me and asked if I thought she should leave, I called this Thomas who told me he didn't have to fix the problem at all, I told him that I was going to call the owner Mr Malouf Sr which I did with no response. Thomas walk over to my wife and yelled at her until she cried scoulding her for bringing me into this problem again saying that he would never fix her car again. She called me in tears which angered me which I deflected to the service manager Gerry, he told me that Thomas did not work for him and he would call Dino the sales manager and I would have an answer Friday. Needless to say I never received an answer.Bottom line do you want your wife subjected to this unprofessionalism with so many Ford dealers around-pass this guy by!!!!

l.lau

12 de mar. de 2010

I went to purchase a new car with my son. After we agreed on a price. The salesman said there I can will receive a $2000.00 rebate and zero coupon rate for the car loan. I thought was a fair deal. The day we went to pick with the car they said I am not entitle to both. I need to chose between the rebate and zero coupon rate for the car loan. I was very angry and felt the lied just so we will buy the car. At the time of the purchase and I emphazied the rebate and the zero pecent loan and they said yes.

waltger

31 de ene. de 2010

Horrible customer service. Stay away from this bunch of crooks. They will take your deposit and waste your time and lie to you for 3 months and you will never see the car you ordered. Sales person was rude and never available once order was processed.At least I was able to get my deposit back from the general manager and then was able to obtain a car from a real dealer.

foodking

3 de jul. de 2008

Attempted to lease a Ford Edge,and was given a price plus"drive offs"We told them (honestly) we were going to check out another brand. If theirs was the better deal, we would return. Their deal was better.We returned the following day and discovered they mis-stated the amount of tax. We asked them to give us the revised total.We wanted to pay the 900dollar tax as part of the monthly payment. The revised price exceeded the addittional tax by quite a bit. When we asked for an explanation, we discovered they were attempting to double charge the "drive offs"(bank fee, registration etc.)We asked to speak to Howard,the sales manager who gave us the original price, and were told he was not in. We were also told that Howards boss didn't want to discuss the matter with us. We then tried to point out the double charge to Paul,the salesman. We were,at this point NOT abusive in any way. Paul stood up,told us he didn't want to sell us the car and to get out!! At this point we had words(no profanity)The sales manager then refused to discuss the matter with us ,and in the most profane way told us to leave, We did. The salesman then came outside and cursed us out.We were very disappointed with the over all experienc. They were very mean spirited when we caught their attempt change their price. We did not appreciate being "low balled". We found their prices were not honestly given. We DId purchase a vehicle from another Ford dealer(Oasis Ford ) and a wonderful experience with them.

lincoln1

21 de sep. de 2006

After my wife and I looked at cars at other dealerships we stopped into Malouf to see what they have. We saw a Loncoln LS that we were very interested in but due to the late hour the dealership was closing. I returned the following morning to see the car more closely. After being informed of the price I went home and did a search on the internet, and discovered that the car was eligible for the certified pre-owned extended warranty of 6yrs./75,000 miles per the dealers web site. Upon returning to the dealership later that day with my wife we entered into negotiation on the car's price as well as on my trade-in. We reached an agreeable figure and signed the sales contract. When contacting my finance company they questioned if the car had the extended warraty and if it was indicated on the contract (which it was not). I returned to the dealership and was told that if I wanted the web site's extended warranty it would cost more for the car since the web site had a different price than the price quoted me at the dealership. The dealership refused to budge and the Customer Committment hotline was of no assistance. I have had previous Lincolns and like the cars but probably will never have any future dealings with Malouf again. I'll get the car services at another Lincoln dealership

xlegend

28 de mar. de 2005

Service was toally unacceptable in diagnosing a problem I had with my Lincoln Town car despite the fact that a I was charged with a diagnostic fee of $100. The diagnosis showed that there was nothing wrong with my vehicle despite the fact that it stalled frequently especially while stopped at a traffic light. Engine would surge and then stall unless I kept feeding gas with my foot on the accelerator and the other foot on the brake. It was suggested I needed a tuneup despite the fact I had a tune up 20,000 miles earlier with platinum plugs. I would never do business with this dealership again.