Leroy

2 de nov. de 2016

Amazing customer service from purchasing a vehicle, to getting it repaired. Couldn't be happier with the service!

Bee071477

31 de oct. de 2016

Well let me start with I asked to see a car. I had to come back the next day cause I showed up late. But they had the car up front for me when I got there the next day. I was very pleased I didn't have to wait. Did the test drive and it ran great. So I told him I wanted it. I was there most of the day. But I didn't care cause I got the car I wanted and asked for. He was very helpful. I like that he was not pushy about what I wanted. He let me talk to my husband about it alone. He asked me if I would like to look at a different one as well to keep my options open and I said no thank u. I would have to say that everyone there was great and very helpful for us. I would go back there for more cars.

Chester Stollings

28 de oct. de 2016

Jason myer's was my salesman great guy to work with super professional and nice would recommend him and MMG to anyone

RAY Z.

27 de oct. de 2016

HEATHER WAS VERY HELPFUL AND FRIENDLY - EVERYTHING WENT SMOOTH -THANKS

Tricia Brown

24 de oct. de 2016

Thankfully this 'accident' was my first encounter with a vehicle vs. deer situation. The ease with which everything transpired at MMG was awesome. My vehicle was towed straight to MMG and within a day parts had been ordered and things were moving right along. They finished 3 days earlier than estimated and when it was time to pick up my vehicle, it had been washed and the inside cleaned and swept out. I would not hesitate to have work done there again. Just one of the reasons I keep going back.

Chelsealue

24 de oct. de 2016

I was impressed with the custom service representative I had, especially the first time I went (I went twice). She was very patient and spent a lot of time working with me. She was respectful of my budget and took into account all of my preferences. When I went back the second time, when I bought my car, the dealership was very busy and I ended up splitting my time with another person who was purchasing a car. This was frustrating because I was trying to coordinate getting my new car covered by insurance and I had to search for a person to help me with simple things, such as a fax number. With that being said, they were very apologetic and worked with me well past their closing time. When I arrived home I discovered that one of my keys did not work. They offered to fix it when I came to the area (I live over an hour away) but it worked once I replaced the battery. I was thankful they were willing to fix it, but frustrated that it happened to begin with. They have contacted me since to make sure everything is going great and that goes a long way with me. In regards to the facility, the place was nice but the bathroom has a strong smell of mildew.

Guetle123

22 de oct. de 2016

Great service. He answered allvquestiondvand was very helpful.? He explained in great detail the functions of the car! He has a very warm and friendly personality!

Jerry

21 de oct. de 2016

We had a very difficult time choosing between your Altima and another brand car at another dealership. Matt Moat was very helpful in every conceivable way. He talked us through the lease and made recommendations. When we still could not make up our mind he called us a couple of times to offer some thoughts and insights. When we finally did choose the Altima he was very professional in showing us around our new car and all the different aspects of the Nissan. A very professionally handled purchase.

Msmith002

19 de oct. de 2016

Let me preface this by saying that I rate leasing a car right up there with having a root canalsomething that has to be done, but the journey through the process involves too much high anxiety and sometimes pain.I must say my experience leasing a 2016 Rogue SL (fantastic machine) with Mansfield Motor Group was a very positive and stress-free experience. Early on, I was kind of apprehensive at the idea of changing brands from a Honda to a Nissan. The fact was I was a loyal Honda owner for nearly 13 years, however due to the continued delay of the new 2016-17 CRV model I decided to return back to the Nissan brand. That said, my initial thoughts and/or concerns going into the process was a feeling that the sales people were going to try and sell me a vehicle I didnt really didnt want or could afford. Honestly, that wasnt the case in my dealings with my sales rep. Tracy Elrod. From the get go there was no pressure to come in or those usual phone calls compelling me to make a decision before its too late. Tracy was very low key, professional and really a pleasure to deal with...she actually made me feel like a customer. Overall, my journey through the process was easy and sincere because of sales people like Tracy Elrod

John S

18 de oct. de 2016

I researched the vehicle online before making the trip in to the dealership. The sales staff took the time to inspect the vehicle I was interested in, and provided me with a complete assessment. And I wasn't disappointed whatsoever when I arrived and personally saw the car. Once I determined this was the vehicle I wanted, the sales experience was seamless and very positive. I live 60 miles from this dealership but will definitely be making the trip back ... for future service on this car...along with future purchases I may need to do in the future. Thanks, Mansfield Motor Group. You should be proud of your entire team.

horsewmn16

18 de oct. de 2016

The service manager was professional and friendly. The service was expedient and good. They got my car done and washed it too. No problems. I made the appointment for an oil change when I got there I told them I wanted my tires rotated too they were able to accommodate me and also do air filter change

Oldgreymare

17 de oct. de 2016

My CR-V was recalled for a software fix. I made the appointment, took the car in the day before, was greeted with very professional personnel. The car was fixed the next morning even before the appointed time. I was notified immediately and picked it up. Once again, I was greeted with smiles and politeness. My car had been washed and cleaned as well as the software fix. I have been dealing at MMG for four years and am well pleased.

Chris Clady

16 de oct. de 2016

Mike Carroll is your best salesman. Roni handled my financing and was very professional. This is the second car I have bought from Mike. He always finds me the perfect car.

Cindy Kissel

16 de oct. de 2016

Tracy was very helpful and informative. The lease worked out to the payment that I was looking for. I like the vehicle and all the options.

Linda Grogg

14 de oct. de 2016

I needed to check out a new lease or used car. Larry has been super helping us in the past. He was great again, I told him what I wanted and he produced. Linda Grogg

CarBuyer2015

13 de oct. de 2016

This was by far the WORST customer experience I have had in my entire life....not just car buying, I mean in anything. To start, I set up an appointment to look at a specific car. When we got there, they gave us a different agent than specified in the email, ok, no big deal! So we started working with Mac. I requested to see a very specific car that had been on their website for several days, was in our price range and was EXACTLY what we were looking for (just a note, we were looking for an affordable commuter car while we restore my husbands classic truck). I asked multiple times to see this car but was given the excuse that it was being detailed, I even offered to come back the next day b/c I was certain that's what we wanted; if he would have shown us this car and all was ok with it, we would have bought it and been out of his hair in an hour and he could have moved on to other customers with bigger budgets, but no. Instead, he took us from car to car, well over the price range I gave him (sometimes more than double). We should've walked away then but we really just needed a commuter car. Even the sales manager Jason Saxton came out and was trying to push us into upping our budget b/c it would lower our interest rate (and not considerably so), not considering that I knew this would still put our monthly payments well over the range I had given them and for 6 years, not 4 or 5 like we wanted. Again, we should've just left. FINALLY, after a couple of hours they brought up an 07 Ford Fusion; perfect! Way below our price range, desirable monthly payments, and although it did have a rust spot and a dent we could live with it b/c it was what we needed in a car: to get from one place to another with good fuel economy. It was clean on the inside so we took it for a test drive. There was a slight noise coming from the front wheel well but we decided to buy the car with the contract stating they would FIX whatever was causing the noise and Mac said we would get a loaner car in the meantime.Let me just say, the car buying experience was already frustrating but we were willing to persevere. I am only 26 but this is the 3rd car I've bought since I was 20 and have accompanied several others during their car shopping. I know salesmen are there to sell you a car, I know they will say what they have to but I've never experienced it so bluntly. It was obvious that Mac was irritated that we weren't buying a brand new car and it was painfully apparent Jason was pushing for the high price tag and long loan term. But we were persistent and finally got the car we wanted.So we were finally able to make an appointment to fix whatever was making the nosise but were told we couldn't get a loaner car (because according to the service department "that's a lot more work to get set up") and because I made the mistake of saying that if WORST CAME TO WORST my relative could pick me up and drop me off, mind you this is if the fix was a one day thing. So we went back and forth with the service dept. trying to get a loaner car and trying to contact Mac but to no avail b/c he has never (not once) returned a single phone call since we bought the car.So, we finally just say 'whatever' and make the appt. and I arrange to be picked up with hopes that I can get the car on my way home from work. Our appt was at 9:30 am which is when I dropped off the car. Around 12:30 a girl from service called my husband and asked if we were still coming in for our appt (RED FLAG) so my husband informed her the car has been there since 9:30 so she turns around and VOILA the car is right there in the service dept. Next, service proceeds to call my husband several times throughout the day trying to give him an estimate, which he informs them that we don't need to know the estimate b/c we aren't paying for the repair, that it was in our sales contract for them to fix it. As of 6:30 pm nothing has been resolved, so I am able to step away from work and get ahold of the manager i

Carbuyer2015

13 de oct. de 2016

This was by far the WORST customer experience I have had in my entire life....not just car buying, I mean in anything. To start, I set up an appointment to look at a specific car. When we got there, they gave us a different agent than specified in the email, ok, no big deal! So we started working with Mac. I requested to see a very specific car that had been on their website for several days, was in our price range and was EXACTLY what we were looking for (just a note, we were looking for an affordable commuter car while we restore my husbands classic truck). I asked multiple times to see this car but was given the excuse that it was being detailed, I even offered to come back the next day b/c I was certain that's what we wanted; if he would have shown us this car and all was ok with it, we would have bought it and been out of his hair in an hour and he could have moved on to other customers with bigger budgets, but no. Instead, he took us from car to car, well over the price range I gave him (sometimes more than double). We should've walked away then but we really just needed a commuter car. Even the sales manager Jason Saxton came out and was trying to push us into upping our budget b/c it would lower our interest rate (and not considerably so), not considering that I knew this would still put our monthly payments well over the range I had given them and for 6 years, not 4 or 5 like we wanted. Again, we should've just left. FINALLY, after a couple of hours they brought up an 07 Ford Fusion; perfect! Way below our price range, desirable monthly payments, and although it did have a rust spot and a dent we could live with it b/c it was what we needed in a car: to get from one place to another with good fuel economy. It was clean on the inside so we took it for a test drive. There was a slight noise coming from the front wheel well but we decided to buy the car with the contract stating they would FIX whatever was causing the noise and Mac said we would get a loaner car in the meantime.Let me just say, the car buying experience was already frustrating but we were willing to persevere. I am only 26 but this is the 3rd car I've bought since I was 20 and have accompanied several others during their car shopping. I know salesmen are there to sell you a car, I know they will say what they have to but I've never experienced it so bluntly. It was obvious that Mac was irritated that we weren't buying a brand new car and it was painfully apparent Jason was pushing for the high price tag and long loan term. But we were persistent and finally got the car we wanted.So we were finally able to make an appointment to fix whatever was making the nosise but were told we couldn't get a loaner car (because according to the service department "that's a lot more work to get set up") and because I made the mistake of saying that if WORST CAME TO WORST my relative could pick me up and drop me off, mind you this is if the fix was a one day thing. So we went back and forth with the service dept. trying to get a loaner car and trying to contact Mac but to no avail b/c he has never (not once) returned a single phone call since we bought the car.So, we finally just say 'whatever' and make the appt. and I arrange to be picked up with hopes that I can get the car on my way home from work. Our appt was at 9:30 am which is when I dropped off the car. Around 12:30 a girl from service called my husband and asked if we were still coming in for our appt (RED FLAG) so my husband informed her the car has been there since 9:30 so she turns around and VOILA the car is right there in the service dept. Next, service proceeds to call my husband several times throughout the day trying to give him an estimate, which he informs them that we don't need to know the estimate b/c we aren't paying for the repair, that it was in our sales contract for them to fix it. As of 6:30 pm nothing has been resolved, so I am able to step away from work and get ahold of the manager in the service dept (the only saving grace in the whole company). He informs me that the problem is the contract appears to say that they will inspect the vehicle for whatever is making the noise but not fix it (which is wrong) I let him know that's wrong. He also tells me he has tried getting in touch with the sales team (and manager) at least 4 times that day but cannot get them to answer his question. Needless to say, I raised hell b/c now we don't have a car and I'm stranded at work b/c my husband works in Marion. Manager calls me back at 7:30pm, says they have the contract figured out and that they are in fact supposed to fix the car (like I told them at 9:30 that morning when I dropped it off). For the next 3 days we got excuse after excuse as to why the car would be fixed the next day, each time on the phone with them, they were shorter and ruder. Finally, Thursday at 4 pm, my husband could pick up the car. All just to fix a bearing.Let me clarify: we were perfectly pleasant to deal with in the beginning BUT after being jerked around, ignored phone calls, and complete lack of any kind of proper treatment or priority, my husband and I were no longer pleasant customers. This dealership has zero communication between departments and once they make a sale, you will be ignored. I can't even count how many times we called our salesman Mac and was told he was with a customer and he'd call back in a few minutes, yet not one call has EVER been returned.I've been in customer service for 10 years, never in my life have a witnessed such poor and terrible customer service, total disregard for customer satisfaction and no ownership for mistakes.If I could, I would take this car back in a heartbeat and ride a bicycle to work everyday...few things in life are worth the headache that this car has been.I hope if you made it this far in the review that the retelling of my experience can save you the grief and headache that MMG caused us!

Whiplash

12 de oct. de 2016

Great experience, enjoyed working with Matt. He pulled no punches and was straight up with the process. I have a 40 year background in the car business and I can honestly say it was an OUTSTANDING experience. Definitely recommend Matt and the whole crew at the Nissan store.

Deb

10 de oct. de 2016

I just stopped at MMG to check out the new Honda Civic Touring on my way to Columbus where we usually buy our Hondas. I was greeted by a very kind and knowledgeable salesman named Garry Byerly. Because of him, I never made it to Columbus and ended up buying a 2016 Honda Touring from MMG. There was so much to learn about my new car and I felt overwhelmed until Garry explained everything to me and showed me how to operate my new Honda. Many thanks to Garry for being such a good teacher!I was very happy with the total buying experience at MMG.

Sheila

7 de oct. de 2016

I stopped at MMG to look at the Nissan Pathfinder, was greeted at the door with friendly sales staff. My salesperson was Karen Yingling. She was very friendly and knowledgeable about the pathfinders. She spent a great deal of time explaining all of the features. I left a few hours later driving my new vehicle. Was probably one of the best buying experiences I have ever had. Would highly recommend Karen to anyone who is looking to buy a Nissan. Thanks again MMG (Karen) I love my new Nissan PathfinderSheila

Lynn

23 de sep. de 2016

Max was very helpful in showing us around,no pressure and that's unusual .They treated us with respect ,we haven't shopped for a car for a long time ,and was a little nervous about it.

jbucking

23 de sep. de 2016

Our sales person, Nate Cory, did an excellent job helping us with the purchase of our new CRV. His follow up was excellent and he proved himself a knowledgeable and helpful sales person. I would highly recommend Nate and the MMG Group.

jerry

22 de sep. de 2016

NATHAN was as courteous and helpful as the first time I bought a honda from him. Would recommend others to deal with him as a person and as an employee of MMG

D1

21 de sep. de 2016

Mike Carroll was great to work with! When I told Mike what kind of car I was looking for he showed me exactly what kind of car I was looking for. He didn't try to sell me something that I didn't want or sell me something that I didn't need. The experience overall was awesome!! Mike was very easy-going and we joked around a lot and he made me feel right at home. Besides discussing the deal for the car, we also discussed such pressing issues as hand stiched leather steering wheels, the TV show "The Office", and auto racing. I would recommend that anybody looking for a new or used car visit Mansfield Motor Group and talk to Mike Carroll for your next dream ride. They don't call him "The Dream Maker" for nothing!

Dissatisfied consumer

15 de sep. de 2016

I emailed called and texted jeff in sales and he never got back to me. He was very ignorant and cocky. When he finally called me back I told him I would not do business with him. Bought my vehicle elsewhere

Vernon and Carol Vanyo

1 de sep. de 2016

We were so impressed with the staff honoring each other! From Jason, George, and Raynet.......we felt no pressure and that`s how we like to shop. They gave us all their time! George Miller showed us all the workings of our 2013 Nissan and that was really a BIG help when you are Grandparents changing cars :) Thank you again! Vernon and Carol

jason t harsh

24 de ago. de 2016

I feel that Andrew went above and beyond to help us to decide on the right car. He stuck by us even though we didn't know if we wanted new or used.we are glad we just dropped in ...we was just kind of looking when we stopped...I would also like to thank Andrew for finding my license that had got left in one of the cars that we test drove ...that saved me a ton of headaches!!!

bigh2016

23 de ago. de 2016

working with Mike Carroll was a very pleasant time for both my wife and myself. This was to be my wife's car so she did the buying. mike made it easy. He was able to answer all our questions and when he described all the features he was very thorough. He was very easy to work with when it was time to settle on a price that agreeable to us.

Sfanger

18 de ago. de 2016

I used to be in car sales, so there were no surprises when I informed them of same. Each dealership has strick and regimented requirements for their employees (i.e. "code of conduct").The process went in a timely fashion, and when I made MY offer things were expediciously concluded.

Miss Britt

18 de ago. de 2016

It can be overwhelming when it comes time to choose a new vehicle. I was in fantastic care with Mike Carroll & a man they call "Garry." Every concern I had was addressed honestly & respectfully. I ended up leasing a 2016 Honda Civic which was the right choice for me. I walked away feeling like I made a smart decision & look forward to going back in 3 years to do it all again! Thank you all.

ShannonS

15 de ago. de 2016

Thank you George for the easiest car buying experience ever. George was great to work with and really knew how to help me. I had negative equity in my trade in but that didn't matter, I still drove away in a new car:)

Dustysagservice

14 de ago. de 2016

My spouse and I both had an exceptional customer experience dealing with MMG. Larry Snyder was who worked with us and he was very personable, easy to work with, wasn't pushy, devoted time to us and truly listened to what we had to say. He was extremely knowledgeable, helpful and genuine. We would recommend working with MMG and Larry to anyone.

mrs lumpy

13 de ago. de 2016

We bought a 2016 Honda CRV at MMG. Hannah did a great job explaining all the features to us and answered questions we didn't realize we had. Several employees stayed over about 3 hours while we finished the paperwork even though we offered to come back the next business day. Will definitely go back to this dealership and Hannah Nolan for our next purchase.

Cicada

10 de ago. de 2016

I leased my second vehicle from MMG this summer and worked with Heather Long on a new Volvo. Heather was great to work with and was very knowledgeable of the brands and models I looked at.

Amy pifher

5 de ago. de 2016

We just bought a 2016 Honda Accord from MMG a week ago. Our sales rep Andrew Catron was great!!! He included not just my husband but 2 daughters too. We did not trade a car in this time because my oldest daughter was getting my car so this one that I was buying, would be for my next daughter when she drives;). Andrew was so awesome and not pushy at all. He made was feel right at home. He kept things moving along and even let us take the car for a second drive by ourselves so our other daughter could see it. She was at Summit Therapy for some training. We greatly appreciate all he did for us and even worked some figures for us!! We will definitely tell people the great experience we had here. This was my second Honda and am very impressed with the changes they have made from my first one. Again, thanks so much to Andrew for a great experience and also for including my family. Our girls are 12&16 years old and couldn't believe what we had to go thru in buying a car and having Andrew explaining things was neat for them!!We will definately tell people what a great experience we had at MMG and also tell them about asking for Andrew! Thanks - The Pifhers!

piloy B122

3 de ago. de 2016

We bought a 2014 pilot here. very happy with your sales people, your service department was very helpful in any questions I had. All in that department were very friendly and knew what they were doing. Great service. I was there last Friday to just look at the new body style.........by 8:30 that night, we bought a 2016. Roni was really fun to work with........looking forward to asking her a million questions tomorrow when we pick up the pilot. If this pilot runs like the 2014 pilot and the service stays the same, we will be back in about 3 years to trade again. Since the first pilot we bought......We have told anyone that we knew were looking for a new or used car to stop at MMG before they bought one. This is my wife Becky's car and I feel very good about her driving this Honda, I know she is safe and she love's driving it. Richard Young

patashbridge

2 de ago. de 2016

Purchasing a vehicle is not on my top 10 things to do. The last time I bought a car was in 2009 and the first dealership I visited ask me if my husband was coming and didn't really want to talk to me so I left and purchased a vehicle at another dealership. This time was different as Garry Byerly was very courteous, friendly and extremely knowledgeable about the vehicle I purchased, I appreciate the time he took with us and the service I received from all those I had contact with at MMG. I would definitely recommend your dealership. Thank you. Pat Ashbridge

Anne

19 de jul. de 2016

I was very pleased with my experience at MMG. Garry was very thorough and knowledgeable. I was treated with respect and felt that Garry met my needs in the vehicle that I wanted. I was greeted as soon as I came into the dealership and directed to the appropriate person. Overall it was a great experience!

debora

19 de jul. de 2016

roni listened to what my needs were, especially with a older dog who had problems getting in the car. the civic is lower to the ground and it is a four door and he does not have a problem getting in. that was my main concern, since he is 94 pounds and needs a big back seat which this civic has. she worked with the amount of money I had to spend, especially since I paid cash for the civic. it has all the bells and whistles I wanted. roni was very polite, and a great saleswoman. I will recommend her and your company to whom ever I can. I have been getting many complements on the beautiful blue color which caught my attention immediately. everyone I came in contact with at the dealership were very professional. from the employees I saw, they seemed to be happy about working there which makes for a great atmosphere.

D. Sommers

14 de jul. de 2016

Gary was very detail orientated, but not pushy in anyway. He worked hard to get the deal done. Thanks, Gary. Love the new Civic

CC

14 de jul. de 2016

George was extremely helpful and patient throughout the whole process. He knew exactly what vehicle to show me as soon as I outlined my wants and needs. All the people I met there were friendly, professional and very knowledgeable.

Trudi M.

29 de jun. de 2016

I gave MMG top ratings because my experience as a first-time auto leaser was made smoother and easier throughout the process. I was an unusual case because at age 54, I had never had a full driver's license or owned or leased a car when I first began shopping, but Nate got me started looking at options and gave me an overview of them. (He even allowed my friend I was shopping with to test drive a car so I could at least get some feel for it). He understood what I was looking for in a car (mainly reliability and good gas mileage). Nate didn't forget about me, and when I was finally finished with my very busy work year (I have two months off in the summer) and had my license, I returned and, within a matter of hours, was driving home. Nate helped me lease just the kind of car I need, and it's sharp-looking, too! Very positive experience overall.

Sheilak

29 de jun. de 2016

Our recent purchase of our 3rd Honda went very smooth. Every person we dealt with was extremely nice and professional. I would recommend Mansfield motor group to anyone!

Zozo

27 de jun. de 2016

This was my first time buying a car without my dad or my husband. I was greeted at the door by Roni. We discussed what I was looking for and she showed me a Honda Odyssey. After test driving it I knew it was the vehicle for me. Roni was very informative about the Odyssey and went over in great detail what I needed to know.Everyone I talked to during my visit was very kind and helpful.

BC1984mans

22 de jun. de 2016

I went in looking to trade in my 2012 Chevy Malibu. I thought I would only be able to afford a used vehicle (we needed to upsize due to family growth) after finding that the interests rates would be too high on a used vehicle it would actually be more affordable to get into a brand new Honda Odyssey. Andrew was a great help through the process and there was no pressure through the process. Truly an A+ experience. I would highly recommend you ask for Andrew when you go in.

Cicada

14 de jun. de 2016

I have been dealing with MMG for over 15 years now and have always come away very satisfied. I have worked with Oscar several times and most recently with Nathan Corey, they are both great to work with and very professional.

hondamom

11 de jun. de 2016

This makes the 4th Pilot that I have purchased for MMG and will be going back there again when I am reading to trade-in. I have had the best luck the salesman, (Mike Carrol, this is the second that I have gotten from him), and always calls and checks on me from time to time and even called me to wish me a Happy Birthday. Besides, Sales, your Service Dept. is the best. A couple years ago, my husband and I we leaving to go away for a few days and my car starting missing very badly and I called MMG service Dept. while we were on the road they had me to bring it straight in, they repaired it and we were back on the road in less than an hour, believe me, I tell everyone what good service we got. If you knew me better that is I didn't get good service all the way around, I would not go back, there are plenty of dealers elsewhere.

Jane1626

2 de jun. de 2016

Nathan Corey was very personable and knowledgable ! He went the extra mile in getting the Fit with the color I wanted from another dealership. Very professional !!

Disappointed in the lack of their communication

1 de jun. de 2016

I thought this would be the dealership that I would purchase my vehicle from. I was wrong. After looking online at the vehicles, I found the one I wanted. I live about 1.5 - 2 hours away. I called, they still had the vehicle. They went ahead and ran my credit. They called while I was in the car driving home and said I was approved and asked if I can be there by 12 noon tomorrow. i said yes. I asked if they need money to hold the vehicle. She went to check and said they will hold the car for me till I can get home (I was driving) and I could give them money to hold the vehicle. Once I get home, get on my PC look at the vehicle, I new that was the one I wanted. I called back Penny Hogan (the lady that was assisting me) wasn't there and another individual said that they sold that car. I was so taken back. Not a call to let me know that somebody else was wanting to buy it and say "if you want the car, we can't hold it...if you pull over and give us your card number, we can hold it....somebody is looking at it" NOTHING. Not a call to let me know. When I spoke to Penny Hogan earlier and she said they would hold till I could get home...she said the finance guy was also looking at other banks just to see what other banks they could get. I was fine with the option they had. But they couldn't call me right back and give me the option to pull over to let me know and pay her then. They went ahead and sold it when they had a buyer that was going to travel to purchase the vehicle. I find that the poorest customer service. I would never buy a vehicle from them.

Guy L. Denny, "First Time Buyer"

10 de may. de 2016

This was my first experience of buying a Honda at MMG. In the past I have purchased several Honda vehicles from Roush Honda in Westerville, but received some much more personal service at MMG. This is where I will do business from now on. Everyone I work with were just terrific! My sales person Garry Byerly went well above and beyond to meet and exceed my needs and expectations. The same goes for Don Debo Finance and Insurance Manager. It is a very pleasant experience to do business with Mansfield Motor Group.

HonestJoe68

2 de may. de 2016

Great big thanks to everyone at MMG! My 2016 Honda Accord EX Coupe and my partner Robbie's 2016 Honda CR-V EX AWD are our 3rd and 4th vehicles from MMG. We Highly recommend Mansfield Motor Group and Honda vehicles. We received the highest quality treatment, service and care from everyone involved in our sales April 18th. Personal Thanks to Mike Carroll, a very honest and thoughtful person, who has taken personal responsibility in caring for ALL our Honda needs and questions. Thank you to Dave James for his excellent care, personal concern and thoughtfulness in every step of this process, such a friendly, considerate person! Thank you to Don Debo (friendly, honest guy) for the excellent money savings and discounts given to us for our two leased vehicles. Thank you to all the other associates that helped with paperwork, etc.. Everyone in Honda sales jumped in to help and speed up the process for our convenience. Thank you SO very much to Dave (awesome guy who is excellent at his job and very kind!) who detailed and protected both our vehicles with the PolySteele product and delivered us vehicles looking like shiny glass mirrors, spotless and beautiful! Thank you to everyone in MMG's Honda Parts department for the awesome service, great discounts and cool accessories we added to our new Honda vehicles. Thank you to everyone in the service department, we've received the best care when I had the Remote Start added to Robbie's CR-V and prior 3 years of normal oil changes and tire rotations. You ALL are great at what you do and we trust our vehicles will be maintained properly and allow ONLY MMG service department to work on our Honda's! Last but definitely Not least, thank you to Tracy (now in MMG's Nissan department) for being such a sweet, kind and honest person who helped us for the past three years! We miss you in the Honda department, but thanks for the hugs and for coming over to check up on us during the process. If we've missed thanking anyone personally, I apologize as that day we received our two new Honda's was so exciting and fun, it was overwhelming in a great way! Thank you all from me and Robbie for helping our family take home two new safe, fun, reliable and so sharp looking Honda's!! We highly recommend MMG to everyone that we talk to about our vehicles!

Andy2324

26 de abr. de 2016

Heather at MMG was awesome. We have purchased 2 cars from her and you can always count on her to get you a great deal on a great car!

Winkleman

24 de abr. de 2016

My husband and I are very pleased with the care and process and the staff. We walked in not sure what we wanted to purchase, and Mike Carroll was very helpful in narrowing down and locating the perfect match for our families needs!

PAK

23 de abr. de 2016

Roni, dealership and customer service center has always been a good experience. This is my third car through this dealership and I will return again.

jjn

18 de abr. de 2016

I love my new HRV, and was highly satisfied with the customer service at MMG.

Janny Nauman

18 de abr. de 2016

I am a repeat long term customer of MMG, and I wouldn't consider buying from another dealership. They have great customer service, from beginner to end.

WilliamDH

30 de mar. de 2016

I have dealt with Mansfield Motor Group back when they were called "Whitey's" and have had the best sales and service of any dealer within the two counties I have lived. I purchased my first Honda at then called "Whitey's" back in 2001. Between the wife and I we have bought 6 Honda vehicles. "Nate" Cory was the sales representative of the 2016 Honda Civic EX-L that I just purchased on March 26, 2016. Nate was very informative as to the car I was considering buying and explained the features of the car to my satisfaction. I will be returning to Nate when and if I run into anything that needs to be refreshed in my memory concerning the vehicle that I have purchased.

kelley

25 de mar. de 2016

i love this place!! the workers are always so nice to you

Steven Palmer

15 de mar. de 2016

It's amazing how easy the car buying process is at Nissan of Mansfield. They work hard to get you the car you want and make sure the payment is in the range you want. If you want the best car buying experience stop in at Nissan of Mansfield and ask for Karen Yingling, she is by far the best!

Shannan

10 de mar. de 2016

Went to Mansfield Motor Group. Had Mike Carroll as a Honda Sales Associate. He was absolutely wonderful. Walked me through the whole process. I left with a 2016 Honda CRV. I couldn't be happier.

Honda1

25 de feb. de 2016

I would definitely recommend MMG to any of my family and friends! The people there are fantastic to work with.. Gary Byerly treated me with respect and courtesy.

Claymeijer

13 de feb. de 2016

Great people and a smooth transaction. I would purchase here again.

41jimgem37

3 de feb. de 2016

We took advantage of an early turn in of our 2014 Nissan Versa Note lease and thought we would get another Versa Note. However, after all was explained, we actually got a better lease of a 2015 NissanSentra. Our sales person was thorough, not at all pushy and answered or got an answer to all our questions and concerns. This dealership exemplifies what all dealerships should be in putting their customers first.Great service, pleasant waiting area and a service department that is pleasant, friendly and thorough.

Rich B.

19 de ene. de 2016

Thanks again to Roni for making our purchase such an easy process and for her continued friendship, its always nice to go into a dealership and see a friendly face. We went in for a service call and within an hour was test driving a new CRV, had no issues with the process, everyone treated us like family and we look forward to our next visit.

Robin D

18 de ene. de 2016

I had a great experience purchasing my 2016 Honda Pilot. Mike Carroll was my sales associate. He was polite and very respectful. He listened carefully to my vehicle needs and went above and beyond helping me to find the perfect vehicle for me. I most appreciate that he didn't waste our time playing the salesman games that can sometimes go along with purchasing a vehicle. He was great! I love my new Honda Pilot!

Mick

11 de ene. de 2016

When I arrived, a man-I assume he was a salesperson, held the door open for me, and the experience just got better from there. The salesman I had was personable, knowledgeable and seemed pleased with my purchase, almost as much as I was. He asked about my wants and needs and explained all of the options to me, taking the time to answer all of my questions. When I had decided, he explained all of the features of the car and even tuned the radio to local stations. A bonus was that he knew all of the songs and performers of the songs that played while he was doing that. Thank you. PS...I love my new Civic!

Kevin m

9 de ene. de 2016

A big thank you to John and the others at Mansfield motor group! Very helpful and quick. I will be making this company my go to. Thank you again to all the staff!

cheermom2018

31 de dic. de 2015

Heather Long was very knowledgeable and efficient in helping us find and purchase a first, used car for our daughter! We are very pleased with the vehicle; it was very well maintained and runs superbly! Great customer service!

PrincessGM

10 de dic. de 2015

This is my second Honda purchase from MMG. Roni, the salesperson was very knowledgeable and cared about what I wanted. Everyone we dealt with their was very professional and helpful. We will be going back again.

Jodi P.

6 de dic. de 2015

I purchased a 2016 Honda Accord on 11-25-15 from Alli. Alli was very professional. It was wonderful to talk to a sales person that was very knowledgeable of the product. I would highly recommend Alli to my family and friends. Brad explained all financial documents and available after market products in a professional and thorough manner. I would recommend Brad.

Greg

24 de nov. de 2015

Nathan was our sales rep. He worked hard and gave us a wonderful deal. He was extremely helpful and is persistant in follow up to ensure things are going as expected. Brad was excellent as well in helping us in our decisions and all was done in a timely fashion. The experience as a whole was extremely positive and I wll remain a lifelong customer. I thank them for everything!!!

Jim "Apple guy"

22 de nov. de 2015

I was looking for a new Nissan Rogue called dealer they did the rest. My salesman Oscar was awesome very helpful he was not pushy at all waned to be sure i liked the car. I went to look at it on Sat. afternoon and by late afternoon i was driving it home. All the staff was very nice and helpful. Scheduled it for a treatment the following Tue dropped it off Mon eve and a promised a car was there waiting for me to use. When i brought the car home on Saturday close to closing time it was cleaned washed and full of gas. I will more than likely go back when i am ready for another purchase. The first one I drove just wasn't what I wanted and the one I got is great love it. THANK YOU MMG and OSCAR!!!!!

A.G.

10 de nov. de 2015

Very personable and helpful. Great service. The salesman I interacted with ensured I got a good deal and even went to the lengths of washing the car, filling it with gas, and putting new plates on it.

Rick and Terry Dietz

6 de nov. de 2015

Larry Snyder, Sales and Leasing Specialist and Service Advisor Jason Resendez jumped through hoops to put us back on the road during our trip from Cleveland to Dayton. The check engine light on our Airstream motor home, built on a MB Sprinter chassis, resulted in the computer putting the engine into the low power mode to safely protect the engine. While on the interstate highway my wife found MMG through an iPhone search. Larry Snyder met us in the parking lot, listened to our situation and walked us to the service area and introduced us the Jason. Despite the lunch hour and a very heavy service schedule Jason had diagnostics performed and had us back on the road within an hour and a half. During this time Larry lent us his car and directed us to a restaurant for lunch where Jason called us to tell us our coach was ready. Our personal thanks to Larry and Jason and the unknown service technician that stepped up to help us get back on the road.

Heidikies

14 de oct. de 2015

I purchased my 6th Honda, a 2016 Pilot, from Mansfield Motor Group after visiting various dealerships. Tracy Elrod was the best sales person I have ever worked with in all of my vehicle purchases. She was honest and genuine with an appropriate amount of follow up as I was making my decision. Tracy went out of her way to get the exact Pilot I wanted. The dealership was very fair with both the price of the car and my trade-in so I walked away feeling like I got a good deal without the hassle I have experienced at other dealerships over the years. The icing on the cake was when I went in to sign the paperwork. I thought that, with such a great sales experience, surely this was where it would get painful but nope it was a smooth process and the Finance gentleman I met with was extremely nice and efficient! I highly recommend MMG and will return the next time I am in the market for a car as well as will use their service department.

longtimehondaowner

12 de oct. de 2015

Written estimate for the services was $75 but the actual bill when I picked up the vehicle was $131. I wasn't called to explain the reason for the higher amount. When I voiced concern, they said it was a problem with their new tablets & nothing could be done. When I voiced more concern, the service adviser instructed the mechanic to remove the new air filter & dust filter. He told me that was the only way to lower the price down to their original estimate. I asked to speak to the service manager & was told repeatedly he was too busy to speak to me and no one else was available. The situation was handled very poorly. I have purchased vehicles there for 30 years & was never treated this badly. I do not intend to purchase cars there again.

longtimehondaowner

12 de oct. de 2015

Written estimate for the services was $75 but the actual bill when I picked up the vehicle was $131. I wasn't called to explain the reason for the higher amount. When I voiced concern, they said it was a problem with their new tablets & nothing could be done. When I voiced more concern, the service adviser instructed the mechanic to remove the new air filter & dust filter. He told me that was the only way to lower the price down to their original estimate. I asked to speak to the service manager & was told repeatedly he was too busy to speak to me and no one else was available. The situation was handled very poorly. I have purchased vehicles there for 30 years & was never treated this badly. I do not intend to purchase cars there again.

Mary Bridges

28 de sep. de 2015

All is well...as always I am completely satisfied with Nissan service...They are always kind and very professional...and does a good job when servicing my car. Always explain what may or may not have to be done and what they did after all finish...I like the fact someone call with a follow up checking on me with your / my happiness of services...My choice of car has always been a Buick...Customer service is not as good as Nissan...Nissan has me hooked...will never drive anything else...As long as they there at Nissan continue to make me feel they care about me and my car and not just trying to make a buck...Nissan has a thumb up from me....and Tim treated me with a caring attitude as soon as I pulled up on 9-25-2015 for care service for my baby "SuieQ"...I named her....lol...I realize if you take care of your car your car will take care of you...Who better to service her but her name sake....lol Keep up the good customer service and Nissan as a friend for life...

Christina

22 de sep. de 2015

We are new in Mansfield. I needed to have my CRV service, so made an appt. they were able to get me in right away. While we were waiting, my husband began to look at new cars. Mike Carroll came to help us. He was wonderful. We now have a new Civic. We have found our car service and agency. Very pleased we everyone we dealt with.

Joyce G

13 de sep. de 2015

We recently purchased a 2015 Honda Odyssey at MMG. We weren't sure whether we wanted to buy a new or pre-owned car when we arrived at the dealership. We initially dealt with George Miller, but after it became apparent that there wasn't a pre-owned car available that would meet our needs, he turned us over to Mike Carroll. Mike was very easy to deal with and the overall buying process was quite enjoyable. He didn't try to push us into anything, but instead politely and patiently answered our questions. Everyone we met at the dealership made a positive impression on us.

cabmv15

18 de ago. de 2015

I've taken my Mercedes C280 to MMG for the last 5 years for regular service. They do a great job and are very customer service oriented. I would not hesitate to recommend them to anyone.

Drmpatterson

15 de ago. de 2015

I just bought my 6th vehicle from MMG. As always the customer service at every level was superb. There is no way I would ever go anywhere else.

rodey20

23 de jul. de 2015

This was my first time buying a vehicle from MMG, and I must say the service was excellent! The people were very friendly. I would definitely buy again from MMG.

Angelo and Kim Ungro

20 de jul. de 2015

We leased our 2015 Nissan Rogue select last week and had a great experience at MMG. We began to look around the lot and within minutes were greeted by Karen Yingling who was well dressed, spoken and very helpful and professional. We found out some details about the lease and all of our questions were answered. Karen followed up the next day and asked if we had anymore questions or concerns. The showroom, waiting area and lot were spotless and very aesthetically appealing. We decided that we wanted the car and the rest of the process went smoothly and easily on the day of signing. Karen took all the time we needed going over every detail of the car and offered ongoing help for as long as we needed After leaving MMG there were no unanswered questions or concerned We are customers for life because of how Karen, Brad at financing and anyone we met treated us

fdry sales

20 de jul. de 2015

This is the 5th car we have purchased from MMG. Sales people have always been very professional. Dealership is very clean service department is first class.

Barb T.

14 de jul. de 2015

Very helpful and does a great job! Feel confident they check my vehicles out good and give me recommendations when something needs replaced. Thank you MMG!

Teresa...Happy Girl!

8 de jun. de 2015

I could not be happier with my new Nissan Altima! The staff at MMG were the best ever! The sales crew got my banking and approval taken care of the day before. John, Greg, and Heather are the best. Very professional, honest, no sugar coating anything. Thanks to all of you at MMG!

Melody Quick

5 de jun. de 2015

We are very happy with the experience we had at this dealership. No pressure, great inventory, and knowledgeable friendly salespeople. Everyone bent over backward to make us comfortable and relaxed in the nice clean showroom. The vehicle we purchased was freshly washed and filled with gas when we left. We will be future customers again when we decide to make another purchase.

BENDEE

31 de may. de 2015

Sales people were friendly,helpful with no high pressure. Both Tracy Elrod and Mike Carroll were great to deal with. We would recommend MMG

John K

28 de may. de 2015

Just bought two Honda CR-Vs from George Miller at MMG. He was very professional and made sure my daughter and wife were very happy with their choices. I have expierenced their service department and they are very friendly and make sure I am completely satisfied. I highly recommend MMG.

Accord man

12 de may. de 2015

This was my third purchase from MMG in 18 months. Had everything ready for me when I arrived and in less than an hour I was out the door.

JessH.

5 de may. de 2015

After totaling my car, I leased a new Honda Civic from Oscar Nichols. My whole experience was awesome!! He was super informative, answered all of my questions, and I am IN LOVE with the car!! Thank you to all of you at MMG!!

Steve

1 de may. de 2015

This was a very non stressful transaction from the test drive to the sale. Wes did an excellent job of presenting all the scenarios for me to think about.

Satisfied CRV Owner

30 de abr. de 2015

We just purchased our second Honda CRV with MMG. Tracy Elrod did an excellent job of making it a pleasant experience. We appreciated her knowledge and expertise. We also are very satisfied with their Customer Service Department when we need oil changes and miscellaneous service done to our vehicle.

Barb D.

19 de abr. de 2015

I have taken my 2003 Honda CRV to MMG for years because I always get quality service and parts. The staff are informative and check with me before any work is done so I am informed. My car is in great shape and Honda MMG helps keep it that way! Nice comfy chairs in the waiting area and a shuttle if you need it!

Bruce

7 de abr. de 2015

I had a very pleasant first time experience with MMG. We bought a 2012 Honda, certified pre owned, and are delighted with this wonderful car. I would deal with them again, and recommend them to my friends and family. Bruce D. Liles

Jay Allen

4 de abr. de 2015

Nate Corey was a polite and courteous sales person. He was eager to please and very accommodating.

Mrs B

3 de abr. de 2015

They do not perform unnecessary repairs and are very prompt with their appointments.

Repeat Honda Customer

31 de mar. de 2015

I just bought my fourth new car at MMG in about 15 years. I use my car for work and put a lot of miles on my cars. As usual it was a very positive experience. The salesman had such integrity. I liked the way the staff worked as a team to meet my time schedule and make sure all of the details were cared for. I love the new car!

kaela

28 de mar. de 2015

I will recommend and tell anyone who will listen, If you need a great vehicle at a great price, with awesome customer service, Go see Karen Yingling today!!! Best experience ever thank you so much

Impala Happy

27 de mar. de 2015

Very helpful and knowledgeable salesman. We were on a strict budget and they were able to put us in a very impressive used car with low miles in our price range. I would recommend them to anyone looking for a clean and dependable car. Don't overlook the Mansfield Motor Group.

kaeslovinlife

27 de mar. de 2015

Everyone I had interactions with during the process of buying my nissan was truly amazing. I was nervous to begin with and had a hard situation to work with but..... Karen Yingling of Nissan help me through each step like a momma bear, the gentleman who Handel's the calls was awesome, very friendly environment, felt no pressure and walked away more than happy. Thank you all so much !!!!!

shelva

25 de mar. de 2015

very nice and efficient! I never have to wait long for my service. they are all very nice!

Nissan Happy

20 de mar. de 2015

MMG is a friendly, no pressure sales car dealer with a large selection at good prices! They also follow up with you after the sale to see how things are going. Very pleased with my buying experience!

ggallogly

13 de mar. de 2015

All scheduled services were done well and in a timely manner. Also, provided other necessary services such as recalls and software updates.

Linda Price

13 de mar. de 2015

The entire process of service from start to finish, was done in a very professional manner, service representative was courteous and concerned while I waited for my vehicle.

Rhonda

12 de mar. de 2015

I bought my Nissan elsewhere, had a horrible experience, took it to Nissan Service department and the gentleman in the service and parts department where so helpful! Definitely provided quality customer service. THANKS GUYS!!

Jdebbo

12 de mar. de 2015

Just traded in my 2010 Pilot Ex for a 2014 Honda Pilot EXL . I'm so happy with it . The service was very good . What a great finance guy ! ????

susan

12 de mar. de 2015

Our service was so great from Nate we went back to him to lease another Honda. We got what we wanted at the price we wanted and he was very informative and friendly.

eric

6 de mar. de 2015

Purchased a used Hyundai last week. Oscar is my sales person. He did a fantastic job getting the price that I was willing to pay. His manager also worked well with us to see that we could get the deal done. Overall very good experience, will be returning in the future. E.C.Weber

Zstans

5 de mar. de 2015

I had a great experience buying my 2009 Honda civic ex. For the year and low mileage the price was very fair and they were able to help me stay within reason to my payment range. There were a few minor body repairs needed (driver side mirror and lisence plate bracket) and they repaired them for me at no extra cost. I enjoyed my experience and Mac was a great help as we're the other gents who I spoke to. Great job!

Diane

28 de feb. de 2015

Mike was a huge help. We did not feel rushed or pressured. I am super excited about our new van, and would buy from MMG again.

Arch & Margaret

12 de feb. de 2015

My wife and I just bought a new vehicle here and had the best experience ever! The sales person did everything they could for us and the Service Department was EXCELLENT!!!!! I would definately recommend going to MMG!

Well statisfied Customer

14 de ene. de 2015

Our recent experience with the MMG team was very positive. Heather and Oscar answered all of our questions concerning the Volvo line of automobiles very thoroughly and patiently. There was no pressure, only courtesy and helpful service. We are extremely pleased with our purchase and with courtesy of the other members of MMG team to whom we were personally introduced by the sales staff.

Jim

9 de ene. de 2015

Wow! Just had a tremendous experience leasing a 2015 Honda Civic. Our salesman, Oscar, was knowledgeable and friendly. He worked out several options based on the parameters provided. The Civic was ready when promised and problem free. Other staff were great as well. Highly recommended dealer!!

Linda

24 de dic. de 2014

I took my CRV in for its first oil change and everything was done in 1 hour. The free car wash was also a great added bonus.

Pixie

20 de dic. de 2014

I was very pleased with the ease of taking my new CRV for its first oil change and service. Thank you! Very accommodating !

Cheryl

17 de sep. de 2014

Thank you for a great time while I was buying my new Nissan Note, Everyone was so friendly and helpful. Mark Strauss was very helpful answering my questions. He was great to work with.

Happy MMG Nissan Customer

15 de sep. de 2014

I was quite pleased with the attention given while trying to select the right car for my family...no pressure, just conversation. Thank you! Mark and Matt were extremely friendly, patient, knowledgeable and accommodating as I compared cars on a variety of levels before making my final purchase. They not only found the car I wanted, but matched a price of an out-of-town showroom. I believe buying locally is important, and Mark and Matt made that happen! It is obvious that this Nissan showroom has put much effort into the details of the shopping and buying experience.

Zane Zeiter

3 de sep. de 2014

MMG and Tracy Elrod were a great. They were very kind, helpful and insightful. They made the process easy and I did not have any issues.

Cathy

15 de ago. de 2014

I recently had to have some body work done on my Nissan Maxima. When I picked up my car from having the work performed by the body shop, I was very satisfied with their performance. MMG also provided me with a nice, clean car to drive while the work was being done on my car and it was done in the timeline they told me it would be.

kscott

13 de ago. de 2014

The salesman I talked to was nice courteous n seemed to know what he was talking about although I went to buy a 2001 dodge ram 1500 lone star the bank wouldn't finance it due to high mileage. So Zech took my wife and I out on the lot to look for a vehicle under a certain mileage. We looked at several before deciding on our 2011 dodge journey. We love our new car though it would have been nice to know about the 2013 Chevy Silverado and to have been offered more for my trade in (another dealership offered $1500 mmg offered $700 but the other dealership couldn't finance me due to my credit score) overall it was a pleasant and fun experience

New Honda Owners

11 de ago. de 2014

We just bought a new Honda and our sales person, Mike Nash, made it a great experience. He was very personable and helpful without being pushy. He was very knowledgable about the car we were looking at and explained everything in detail. This was the best and easiest car buying experience we have ever had. And by the way, we love the car!!!

HJones

11 de ago. de 2014

Matt was helpful and made the buying process quick with no confusion!

Everett Troyer

5 de ago. de 2014

It's a shame that MMG couldn't fix the vehicle that only had 3 doors open and 3 windows to roll down. Other than that...Derrick Taylor, the sales rep, is a helpful guy.

L. Strong

27 de jul. de 2014

The best buying experience I've had so far. Derrick was very friendly, helpful and willing to work on a good deal for me. I bought a Honda Civic and LOVE IT!!!! Bought it on my birthday and when I picked it up it was in the show room with balloons and a happy birthday sign on it. A really nice thing to do.

Stacy

26 de jul. de 2014

Our salesman, John, was great! He was informative and very helpful. There was no pressure. We looked other places but felt MMG gave us the best price!

John C

25 de jul. de 2014

My friend and I went to look at a few vehicles. I have purchased new vehicles form this dealer in the past. Ended up on the worst test drive, salesman barely talking and texting on his phone. My attempt at humor failed; "Hey I'm going to get on it a little bit, you don't mind do you?" Was met with a "We can end the test drive now then" I explained I was just saying I am test driving a Chrysler 300C, I'm not going to gun it just test it out. It was stated drive the legal limit. Which any driver knows you don't go 35 you are going to go 36 or maybe 40, going down grades in the roadway etc. It was reiterated twice more, you must go the legal limit. I don't know if this salesman was having a bad day or just didn't want to sell to me. I was prior to the test drive dead set on purchasing, the vehicle; blank check in pocket. I had to cut the test drive short, I like to buy local, but I will take my business elsewhere.The sales manager, who I purchased my first car from as an adult (George Miller), came out and was his usual self (he's been at this a long time he is a real salesmen folks) I was respectful and shook the salesmans hand and had to ask for a card, thinking maybe he just didn't know how to take me. After thanking George for coming out and speaking with me, my friend and I left. My friend was not so nice on the test drive and asked why I didn't just deal with Mr. Miller, while the salesman was in the back seat texting. I was asking myself the same question. I asked questions I knew the answer to, to try to keep the conversation going because I did want to buy the car. The salesman answered a few questions, then stopped talking and was texting again. Some people have limited interpersonal communication skills, this salesman falls in that category.

C. Thomas

22 de jul. de 2014

As a women going alone to buy a car, I felt very comfortable negotiating the sale and it all went smoothly. I would highly recommend MMG for any vehicle purchase.

Joan Valentine

22 de jul. de 2014

Tracy Elrod was my salesperson. I found her to be very helpful. I was disappointed in the amount I got for my trade-in but understand that MMG is in business to make money and I did get a great car.

ridgevilleguy

15 de jul. de 2014

Salesman was pleasant but sales manager was not willing to negociate. The next day I bought somewhere else.

TJames

14 de jul. de 2014

Heather Long listened to what I wanted and found a car that met my needs, without overselling. Financing was found and I am now driving a fun, reliable vehicle.

ConRS

9 de jul. de 2014

If you're looking for a used car, ask for Heather Long. I was helping my mom look for a used car and Heather was great to work with. She listened to my mom's needs and found the perfect car. Not only was Heather easy to work with, but Don in financing was especially helpful, too. It didn't feel like the stereotypical used car experience.

Beth

5 de jul. de 2014

So happy I decided to go to MMG Nissan for my new Altima. Mark and the rest of the staff were awesome and made the experience a joy. Glad to stay local!

Crstitz

27 de jun. de 2014

I am not a regular customer at MMG, but I had a flat tire and needed a replacement. I have a Tire and Wheel Protection package with my vehicle, and although it was a company that MMG had not previously worked with, Jacob made every effort to make sure my tire replacement went smoothly. He apprised me of all the details of the transaction, and made numerous phone calls to the protection company and me. I would recommend the MMG service department to anyone!!

Toledocarbuyer

9 de jun. de 2014

From the beginning to the end it was smooth sailing!!! very pleased with the overall buying process!!

Jck

7 de jun. de 2014

Derrik was a great salesman. He was patient, informative and friendly . He gave me time to look and pick out what I wanted to test drive. Then was very helpful during the purchasing process

Luray

2 de jun. de 2014

Got a great deal on a Mustang GT. Salesman was helpful and the whole trade-in and purchase was done the same day as the test drive.

mmgwoodmv

23 de may. de 2014

Mansfield Motor Group gave excellent service-- from the sales reps to the service department. The sales rep for our pre-owned Honda CRV purchase was Tracy Elrod who made sure that we knew about any car that was right for our budget and for our long range plans. The service department prep was thorough; any details and contacts needed to complete the purchase were handled efficiently and graciously by Tracy. We would recommend MMG to any of our friends!

Terry G

21 de may. de 2014

The lease on my Honda 2011 was expiring. Our sales consultant, Mike Nash, called us to schedule an appointment to discuss our options. At that time we told him we were interested in leasing a new Honda and gave him what we were interested in. When we arrived for our appointment Mike had a new Honda with everything I had asked for at the front of the showroom ready for us to test drive. Mike met us at the car and explained he was still with a customer who was picking up a vehicle. He was very kind and introduced us to Jessie, who would accompany us on our test drive. Jessie was very knowledgeable about all aspects of the car and helped us through the paperwork. Since we had a prior commitment we decided to come back to pick up the new Honda the next day. Jessie and Mike both came over and greeted us when we returned. We went over a few things and then went to meet Brad the finance guy. He was very nice and efficient. After all the paperwork was signed Mike spent approximately one and a half hours showing us how to set up the Bluetooth, XM Radio, seat position, safety options, etc. This was our second time leasing a Honda with Mike Nash at MMG. We would highly recommend MMG to our friends and family. Great job MMG.

jamz1074

7 de may. de 2014

There should be a #6 for above and beyond! Nathan was AMAZING! He listened to what we wanted and did everything he could to help us get it! We got 2 cars that day and are very pleased with them and the service we received! We will definitely be buying future cars at MGM!! Thanks Nathan!!!

CC

30 de abr. de 2014

Had a great experience with the folks at MMG. They found the perfect used vehicle for our family. Our salesperson communicated well with us throughout the whole process and treated us very kindly. The financial personnel got us a deal on our interest rate and worked efficiently to get us in and out of the door, new keys in hand. We will definitely be going back the next time we need to buy a new vehicle.

spaidjd

27 de abr. de 2014

very impressed with the service, would recomend to others, the salesman got me exactly what i asked for, george is a professonal, and is on the ball

Recent College Grad

25 de abr. de 2014

My family has been buying cars from MMG for years now so when it came time for me to buy a car, there was no doubt in my mind that MMG was the place to go. Great customer service, friendly staff, always willing to answer questions and trustworthy sales team.

cruztek

24 de abr. de 2014

I had an awesome time at the dealership, the staff is amazingly friendly and helpful...they are very patient and will do all that they can to get the vehicle that is rite for the customer. Heather was my sales rep and did an excellent job with getting me the vehicle i wanted. I would recommend anyone to this dealership.ChrisUnited States Coast Guard

tricia1966

18 de abr. de 2014

Excellent work in collison center... I would definately go back here if needed. They kept me informed almost daily on the work as they went along, and also when they needed to order more parts I was notified.

DorothyM

16 de abr. de 2014

My experience with MMG so far has been excellent. The salesman, James Jones did not pressure me to purchase any vehicle that I was not interested in or that I could not afford. This was my first purchase of a vehicle without my husband and I really appreciated the way the deal was transacted.

KSB

8 de abr. de 2014

We are so pleased with the whole car buying process at MMG. Everyone went above and beyond from test driving to financing. We have already recommended MMG to friends.

phersman

8 de abr. de 2014

Our 2010 Honda Civic was brought in for a tire rotation. The service was completed quickly, and everything was explained to us thoroughly. We were shown the area to wait in, and treated with courtesy.

" BOUGHT IT SOMEWHERE ELSE"

7 de abr. de 2014

IN RESPONSE TO MY INQUIRY I WAS CALLED BY MANSFIELD MOTOR GROUP AND I ASKED IF THE VEHICLE I INQUIRED ABOUT WAS STILL THERE, & I ASKED SOME PARTICULARS ABOUT THE TRUCK IN QUESTION.I WAS TOLD THAT IT WAS THERE . I DROVE 40 MILES TO SE IT, AND I WAS TOLD BY THE SALESMAN THAT THE CAR SOLD 2 DAYS PRIOR .

mwil43

7 de abr. de 2014

My wife & I purchased a 2011 E350 Cabriolet from Larry in Mercedes sales. Larry helped us through the entire process. we though we wanted a SLK 250 but Larry showed us the car we purchased and we are glad he did. I had been getting our Accord serviced here for quite a few years and I have been very pleased with the service so I felt good about purchasing a car here. Mark Williams

Carrie Germann

4 de abr. de 2014

Excellent service and super friendly staff. Made my experience way better then it could have been. Highly recommend this dealership. They also present the car to you clean as a whistle! gotta love that! Thanks so much MMG!

Nikki

2 de abr. de 2014

I have never in my life dealt with better people than the ones at MMG. I will go back for all my sales & service needs. The staff really treats you like you are important instead of just another sale. I was aprehensive at first because of past experience with dealerships but after my encounter with MMG I won't go anywhere else.

RONALD AND WENDY WILL

28 de mar. de 2014

THE REASON I AM WRITING THIS REVIEW, WENDY AND MYSELF, HAVE DEALT WITH MANSFIELD MOTOR GROUP (FORMALY WHITEY'S). OVER THIRTY FIVE YEARS, WE HAVE PURCHASED NEW VEHICLES OFF THE SHOWROOM FLOOR. ALSO WE HAVE, PURCHASED THREE MORE BRAND NEW VEHICLES ON THIER LOT. WE PURCHASED ONLY ONE USED VEHICLE, WHICH I HAD TO HAVE (A 1982 DODGE CHARGER LOADED. FIRE ENGINE RED WITH WHITE RACING STRIPES. WE ALSO PUT THOUSANDS OF MILES ON IT. I TOOK THAT, ON MANY TRIPS INTO CANADA AND ELESWHERE. BELOW IS A LIST WHAT WE BOUGHT FROM MMG (FORMALY WHITEY'S). FIRST WAS A 1976 PLYMOUTH FURY (OFF THE SHOWROOM FLOOR). SECOND WAS A UESED 1982 DODGE CHARGER (OFF THE LOT). THIRD WAS A MERCURY TOPAZ (OFF THE SHOW ROOM FLOOR). FOURTH WAS A 2000 MERCURY COUGAR (OFF THEIR SATILITE FORD LOT). FIFTH WAS A 2012 HONDA CIVIC (OFF THE LOT). SIXTH WAS A 2012 HONDA CR-V (OFF THE LOT)

Judith R. Fox

26 de mar. de 2014

Excellent service department along with the people in the sales as well a the body and service department. I would recommend MMG to anyone. I have purchased other cars over the years but never had a better experience that at MMG. Great people!

Cindyann69

26 de mar. de 2014

I can't say enough about Tracy and MMG! There was none of that pushy salesperson stuff that annoys everybody.We told her what we wanted/needed and price range and she got us into a very sweet, well kept, one owner, low mileage 2011 Honda Accord SE. I even wore sweats into the place and they didn't judge me one bit! Haha! Love MMG! They make you feel like family and will not try to sell you something you don't want. The cars also has a pedigree history so you know where the car came from. Will recommend to everyone!

Nikki

25 de mar. de 2014

This is the second time I have leased from MGM. It was a very easy transition at the end of my lease. I had set-up an appointment and told her what I was looking for. I took it for a test drive and loved it! I was able to take it home that night too. I don't have a lot of extra time since I work full-time and have two kids in school. The process was quick and easy.

JWeaver

24 de mar. de 2014

My husband and I have been well pleased with the service we receive, both is sales and in the service department. People are very friendly, entire area is very clean, service people and salespeople are very helpful. PLUS you get your car washed at every service. We have been buying cars from MMG for serveral years and will continue to do so.

January251947

24 de mar. de 2014

The atmosphere is welcoming, customer service warm and friendly,and professionalism excellent. I have been associated with MMG since buying my first Honda there in 2002, and am completely satisfied with the quality of service performed on my cars. Also, their customer lounge is very comfortable and relaxing.

ICultice

15 de mar. de 2014

I was looking for a newer nicer car for about 4-5 months and no dealership could get me in to a car because I was young and was just starting out. But these guys got me into a very nice car that I wanted so I could have a reliable vehicle to get to work and home. the service was fantastic and they are very easy to deal with, no harassing phone calls and they were not pushy at all like many other dealerships. Very easy going atmosphere and did not try to push me to buy a car that day. Overall a very good experience! MMG will be getting my families business and mine for now on!

CNP

15 de mar. de 2014

The MMG Service Dept in Mansfield provides a very positive customer experience. They have competent, polite personel that greet you immediately. It's an efficient, clean and organized facility focused on customer satisfaction. This includes complete discussion on all problems, an accurate estimate, comfortable waiting lounge and follow-up explanation on any variations realized.

TinaByard

14 de mar. de 2014

Superb knowledge of vehicle purchased, pros, real people to deal with, not overdone sales pushers! Chose over 4 local dealerships!!! Happy! Happy! Happy! Strongly recommend!

bmetz

11 de mar. de 2014

Great service, friendly staff. No pressure. Good deal on trade in. Test drive was great, explained all the features on our new Honda Odyssey. Financing options were explained.

Lyvennia

2 de mar. de 2014

Great experience leasing my Nissan Rouge!!! Very friendly helpful staff. I went to turn in my old rouge due to my lease being up. I was a little worried about going by myself due to my husband being at work. The staff at MMG didn't pressure me. I would recommend MMG and their staff they are awesome!!!!!!!! Thanks so much

bigricho28

12 de feb. de 2014

I had an awesome salesman named Dennis. I really identified with him because we share the same faith. Everyone was nice, courteous, and gave really good service. The car I bought is a really good car with high resale value. They got me the payment I wanted and they were very honest and up front with me through the whole experience. I would certainly buy another car from MMG

dsm1ivtm2007

1 de feb. de 2014

Friendly sales and service staff. Was able to find us a low mileage used car at an affordable price. This is our 5th vehicle purchased here as a family. Would recommend to friends. Thanks

Charlesleesalters

7 de ene. de 2014

Always take good care of our cars easy to deal with really appreciate the level of people they have working there, would buy again from them

MKrueger

2 de ene. de 2014

MMG offered me a wonderful luxury car buying experience from the start. We were flying from out of state and decided to purchase the vehicle due to the great condition and the amazing awesome price listed online. Larry, the Mercedes-Benz representative at MMG was courteous, upfront, and always helpful in answering all our questions. The dealership was super clean with great amenities and even the test drive in the car was better and more informative than other test drives I've had before. They are genuine and called the following day of purchase just to make sure we were happy with the car and to see if we had any questions about the vehicle. You can't go wrong with buying a car from MMG!

jimphelps

21 de dic. de 2013

The service department performed their duties to my satisfaction. They were courteous and polite. They completed the service within the time period they gave me. I was pleased with the whole process.

KevinSLangdon

19 de dic. de 2013

This will be our third car that we've purchased from MMG. The experience has gotten better over the years and I'm very happy with the car. I originally was looking at a Dodge Avenger, but it was sold. The salesman said I may have a car you might like in the same price range and showed us a 2010 Honda Accord. I've never considered a Honda before and I love the car. It one issue that needed resolved and they gave me another car until mine was fixed, at no cost. I will defiantly be back to purchase our next car for my wife when she is ready. I highly recommend the Mansfield Motor Group to anyone! THANK YOU!

Timothy Gooden

12 de dic. de 2013

Car would not start and was towed to another garage. Diagnosis of the issue was questionable, so I had it towed again to the dealership service department which has provided excellent service to me and my vehicles over the past 10 years. Review and inspect by MMG revealed the original diagnostics were totally wrong. Car was repaired. Good thing about MMG is that they have a service rep that is dedicated to each type or make of car for which they sell and service. The Honda rep is Chuck.

Elaine B

11 de dic. de 2013

I am a repeat customer. I have leased my last two Hondas.Tracy Elrod is a very knowledgeable sales person. She answered all our questions and thoroughly explained all the features we never had before. Don Debo was excellent to deal with and made the financial process very easy. I would highly recommend this dealership to everyone. The service department is outstanding. They go above and beyond to let you know your business is appreciated.

bgamble

11 de dic. de 2013

Salesman was extremely knowledgeable, and listened to my wants, needs, and concerns. Excellent customer service was displayed. The dealership had excellent quality and competitively priced used vehicles and I was made to feel like a valued customer, never rushed, and all my questions were answered in detail. Have used this dealership in the past and have/would refer friends. I am very happy with my purchase.

scott0468

7 de dic. de 2013

Had zero problems with this dealer. Started process online and when we got there they had car prepped and ready. Would definitely do business with them again. A+

Bob Parker

6 de dic. de 2013

I saw a used Mercedes 2008 SLK350 for sale at this facility on cars.com. I called from Grove City Ohio to see if the car was still there on a Saturday. They said it was there but was subject to sell and it might not be there when I got there (even though cars.com said it was there for 40 days already). I told them my wife and I were in my car and on my way which is about a 80 mile trip from my house. We were there in less than 2 hours. Waited quite a while, but looked at the car while waiting for the salesman/Manager on of the Mercedes side. We test drove the car and found it to our liking, and sat down to see if we could make an immediate deal. The salesman didn't know the price on the internet, which was about $2,500 less than he was quoting, and wasn't happy when we mentioned it. He didn't have a used car manager onsite that day to appraise my 1999 SLK230, which was in beautiful condition, but we could have done a deal without the trade-in. He guesstimated that it would be $5,000 at the most. There was absolutely no negotiating on the car even though it was going to be an immediate cash deal. He also then told me that he couldn't sell me a car if he wanted to as there was only 1 finance person there that day and was terribly busy and couldn't get us in. He asked as we were leaving for my number just in case he could do something once the used car manager would be available which would be the next week. I don't know why, but I gave it to him anyway, we were pretty upset because they could have told us they couldn't sell us the car before we drove 80 miles to see it. The car was a very nice car, so I decided once more to give it another chance, and called the salesperson back on Tuesday since I didn't hear anything from him. Pretty much the same story, they weren't interested in negotiating a bit, and that he over extended on what probably could be offered on my SLK230 by a decent amount. That pretty much ended the dealings with this bad dealership. The next day I went to Cincinnati and bought a 2007 SLK350 and it's a great car too. I bought it on one stop, and paid cash. I've noticed now, almost 2 months later, The 2008 SLK350 is still at MMG, the price has been dropped another $5000.00. I never expected this kind of treatment from a Mercedes Benz dealership, I bought my used 2007 from a BMW dealership that treated me like an important customer. Mansfield Motor Group treated my wife and myself as if we crawled out of under a rock. I'm in my late 50's and I've bought 30 new cars, and about 12 used ones. I've also worked at a high line car dealership before so I know what people are supposed to be treated like. If Mansfield Motor Group had treated me and my wife right when we were right in front of them, their car would have been sold 2 months ago. I would never recommend this one horse dealership, imagine, a dealership that can't sell a car on an early Saturday afternoon, with me with a title in my glove box, and cash on hand. Unbelievable! I can't believe that MB doesn't revoke their license. Worst car experience in my dealings with any dealer. I only gave them 1 star because I can't give a minus score.

Ty and Julie

4 de dic. de 2013

John Crosswhite was a good salesman. He wanted to sale a car but did not hover over us. He listened to what we wanted and needed. And with his help found the car that we bought. We will be a repeat customer when the time comes.

Doug from Mansfield

27 de nov. de 2013

My experience with the qualified Sales Group was wonderful. They knew what I wanted and went out of their way to satisfy me. They took care of me in a timely fashion. I will go back again.

Kim

26 de nov. de 2013

Haven't purchased a new car in over 10+ years and was very pleased with MMG. Karen provided us with the information we requested and answered all of our questions. Her experience and attention to detail made this a great experience. I felt as though we bought our Nissan from a friend, not a sales person.

Jim Z.

26 de nov. de 2013

As a return customer of MMG, they have once again exceeded my expectations.

C McKenzie

25 de nov. de 2013

I always take the cars I have purchased back to MMG Nissan of Mansfield for service. Always friendly treatment by the service writers and work done promptly and correctly as promised. I appreciate all they do.

Keith

23 de nov. de 2013

I had an all around excellent experience. I now consider myself a loyal return customer.

dubb56

13 de nov. de 2013

Going to MMG is always a positive experience; staff are friendly and helpful; building is clean and comfortable; I am greeted warmly by both service and sales staff who remember my granddaughter's name, which is certainly a plus to a grandma! I will purchase my next vehicle from this dealer and have recommended to friends to check them out!

Jean S.

12 de nov. de 2013

I brought my car in for repair was met by very friendly and helpful people. They clean my car on the inside which I was not expecting. Look very clean and nice. My car now looks like new. I was happy with the service given.

Rev. in Mansfield

6 de nov. de 2013

After years of station wagons and mini vans I wanted a change, knew what I wanted but didn't have a vehicle in mind. I wanted something easy to get in and out of better on gas but not too small,, attractive, good in all weather but not always 4 wheel drive. The salesman directed me to a Nissan Rogue. I loved it!

MikeB

4 de nov. de 2013

Bought my Civic in 2012 and have had it for a year. Great experience with the sales person. Got what I wanted for my trade in. Service is excellent. I schedule my appointment for regular maintenance and am on may way sooner than I anticipated.

Karen First

2 de nov. de 2013

MMG service members are knowledgeable and take time to listen to all my concerns. It is beneficial to me to continue having MMG service my 2004 Honda Civic rather than go to a 3rd party. I can order parts at MMG and they are available for my service appointment.

Richard and Sally Nagel

14 de oct. de 2013

MMG was the first place we looked at for our used third vehicle. We found a great a great 2004 Ford Explorer that fits our needs perfectly and it was only on the lot for one day. It had been well taken care of and meticulously clean! We will recommend you to everyone we know!

Monica Berrier

14 de oct. de 2013

Wonderful staff. Scott McKinley was the one who did the service on my car and he was very informative and helpful with the issues I had and very professional. I will highly recommend Whiteys to my friends and family for service.thank you.

Valerie Hunsicker

14 de oct. de 2013

I received wonderful care at MMG! Your work was excellent and your customer relations were outstanding. I will continue to call upon your services. Thanks again!

jeanne1600

24 de sep. de 2013

I went to several dealerships looking for a car. I was already pre-approved on the loan at my bank so I was hoping the paperwork part would go smoothly. I was instructed by my bank to just have the dealership fax over the buyers order. Every dealership I went to but MMG insisted they could get me a better interest rate etc. I am still getting letters from other banks!! MMG listened to me and did exactly what the bank wanted. Nat Cory, the salesman that I first met with treated me with respect, was informative and obviously wanted to sell a car, which showed in the pricing, what they all did, Nat, Kevin and Don, to make the deal and make me happy. I was looking for a Pontiac, and would not even look at anything else. I ended up with a 2009 Pontiac G6 GT with a 3 year warranty, and by the way of all the places I went they have the best used car warranty of any I researched. I am very happy and would recommend this dealership and especially my salesman, Nat, to anyone in the market for a good used car. Buying a car is the second biggest purchase we as consumers make in life. Second only to buying a home, it should be easy, fun and stress free. This dealership made sure the experience was all those things! I thank you all very much for all you did and still do!!

Sandra Lee

20 de sep. de 2013

I am very pleased with the service I receive at MMG. They don't try to talk me into something that is not needed yet I believe them to check everything thoroughly.

Renee Steinmetz

20 de sep. de 2013

I AM ABLE TO GET MY CAR IN FOR AN APPOINTMENT THE DAY I CALL. THEY HAVE ALWAYS BEEN ABLE TO SQUEEZE ME IN REALLY APPREICATE THAT!! HAVE BEEN PLEASED FOR OVER 15 YEARS WITH THE SERVICE DEPARTMENT AT WHITEY'S NOW MMG

Perry Swinehart

16 de sep. de 2013

I like the respect, efficiency, and overall professionalism, demonstrated by all and I cannot think of how improvement could be accomplished. Overall just keep up the outstanding job you are already doing.

Terence Neff

10 de sep. de 2013

The service representatives at MMG always seem to have a good attitude and do a good job explaining the various aspects of repairs / maintenance. I really liked working with Chuck on my most recent visit to MMG. I got the sense that he really likes what he does and his enthusiasm and patience with my questions was very much appreciated. I feel good about returning to MMG in the future.

5xt38

8 de sep. de 2013

we like mmg because they were so helpful, and listened to what we wanted to buy, and were so friendly. They came out and greeted us and answered all our questions.They did not snub us off like other dealerships have in our home town of Wooster Ohio, so it was worth the drive to Mansfield to get great service, from all of the people we worked with.Thank you again!

stevenplmr

7 de sep. de 2013

I bought a brand new Nissan Altima last weekend from Karen Tingling. I have never felt so comfortable buying a car. I walked in with a zero credit score and walked out with a brand new car! I can't thank you enough Karen!

Denise

6 de sep. de 2013

Bought a 2013 Accord last weekend from this dealership. The price was very competitive and the service was wonderful! Tracy did an amazing job of taking care of my needs.

James Graf

4 de sep. de 2013

I called them on the phone and they had the part ready and fixed problem in the bay. I can't say enough about the Lincoln service I have received. Your staff are great!!

Denise Stemple

2 de sep. de 2013

Bought a used Honda crv from Larry at MMG.. He is an awesome salesman. This is the 2nd car he sold me and he has not done me wrong yet. I trust MMG, they dont sell u junk! Everyone is very friendly and explains everything from top to bottom, no gimicks! Would recommend them to anyone! Their service department is awesome too!

Kari Hord

28 de ago. de 2013

Great job to the MMG service team! When I called the day before to see if they could get me in, and they made arrangements to get me in on short notice.

Matthew Grove

27 de ago. de 2013

I was greeted promptly by the service dept. I appreciated the explanation of service and it was fast. Have been getting our Honda serviced there for 2 years and will continue due to great service.

DIANNE

23 de ago. de 2013

THIS WAS OUR FIRST EXPERIENCE AT PURCHASING A VEHICLE AT MMG. WAS VERY SATISFIED AND EXCELLENT SERVICE. OUR SALESMAN OSCAR WAS VERY PROFESSIONAL AND HELPED US IN EVERY WAY. WE SHOPPED IN WOOSTER AND COLUMBUS AND CAME BACK TO MMG TO PURCHASE.

Renee Steinmetz

23 de ago. de 2013

I feel that the service department was really trying to make sure my car problem was fixed. They understood my concern and worked until the problem was corrected. Dave James was great to work with. I can ask for the service manager Dave James and get to speak to him directly.

katieg63

23 de ago. de 2013

I had such a great experience with the purchase of my 2013 Honda CR-V. They were so friendly and helpful with any questions I had. From the initial test drive to the financing part of my purchase, they made the process personal and painless. Even after I drove the car off the lot, they continued to follow-up to make sure my needs were met. I would highly recommend MMG and Tracy Elrod.

Hannah Gould

20 de ago. de 2013

Never have I walked into a dealership and been so proud when I walked out. Your sales team and finance team went (in my opinion) above and way beyond and expectations. Thank you so much to the entire team!!!!

Ellen Wise

20 de ago. de 2013

They keep my car in tip top shape. I can always count on them to fix any problems and let me know what needs done before it is a serious problem. I appreciate being able to depend on my car running in good condition at all times.

MorganD

17 de ago. de 2013

I was in the market for a used car. I went to this dealership and was not disappointed in the least. The salesman was very personable as well as fairly knowledgeable about the cars he was selling. What he didn't know, he showed me the service station and I got the answers there. I found the exact car I was looking for and the car was affordable and in great condition. I have no complaints about this experience whatsoever.

Mickey Earley

16 de ago. de 2013

Everyone was very friendly and competent. I dropped my car off at the service department. They kept me and my daughter up-to-date on the repairs needed. They even brought my car around for me when I was able to pick it up. Very thoughtful personnel with advisor Jesse Crumlick!

Xandersmomma09

15 de ago. de 2013

I had such a great experience purchasing my new 2013 Honda Civic. From the time I pulled into the lot in my old car to pulling out in my new, I was treated like family! My dealer helped keep my 3 year old entertained and played ball with him! Definitely the dealer to go to! They truly care about you needs and wants. They make you feel like family!

January251947

9 de ago. de 2013

My experience buying a used car at MMG was very positive due to the friendliness, professionalism, and knowledge of the Sales Specialist. Also, the presentation of the car was in the Show Room, giving it an appealing look.

jwigton

4 de ago. de 2013

I told Oscar what kins of pmt I wanted he said he could do that so when it came timeto sign paperwork found out the pmt was $100 more a month than what I wanted.

Kim reef-krueger

26 de jul. de 2013

Your service dept. is top notch. Our concerns are always heard and appropriate action to the best of your ability are taken care of. Thanks so much!!!

Edward Moses

26 de jul. de 2013

They are courteous and worked with me so that the day went smooth without my car. The car was fixed and washed for me. The car was fixed right the first time which is great since I had to leave for a long trip where I needed the car to be reliable. All Was Perfect.

Paul Laney

18 de jul. de 2013

MMG staff is very courteous and professional. The ease of it all...you all have a great program going. I am beyond pleased and very happy in my decision to deal with MMG.

Douglas Ramsey

15 de jul. de 2013

Wonderful experience in buying our Honda Ridgeline. My wife and I recently bought a new Honda Ridgeline and are very pleased with the operation of the vehicle. Our sales representative was very professional in his working with us and spent a lot of time answering our questions. Thank you MMG for a wonderful experience.

John Kastelic

8 de jul. de 2013

It's a friendly atmosphere. They explained everything up front to be done and provided estimate of services in advance. Upon completion of work, provided a review of courtesy inspection.

hvaccontrols

29 de jun. de 2013

Had a great experience at this dealership. Oscar Nichols was my salesman. He was fantastic to work with. He was honest and never pushy. I bought a used car and wanted to have my own mechanic look it over. Oscar drove the car to my mechanic, let him look at it, then drove it back to the dealership for me. He truly goes above and beyond for his customers. I would definitely go back.

Beatrice North

28 de jun. de 2013

I like the drive-in service area. I think it helps that the service are is very visible to the people in the offices. The employees see you drive in and immediatly greet you and get your service atarted. It seems very efficient to me.

Ilene

28 de jun. de 2013

Had a wonderful experience leasing my new Nissan Rogue. NO high pressure sales, just a very knowledgable sales person. Andrew was great to work with. I live in Columbus but would travel an hour to deal with MMG again.

by Margaret and Ernst Renner

26 de jun. de 2013

Bought a 2013 Honda Crosstour from MMG. My sales person Josh Shaffner was great. He was courteous, friendly and eager to help. He let us drive the Honda Crosstour to our home in order to check if my bicycle would fit, provided the backseats were folded. The sales manager and financial officer were helpful and had a lot of patient with us. We're happy with our new car.

Ashley :)

25 de jun. de 2013

I had just totaled my Saturn and was looking for another vehicle when I came down to MMG. Had the pleasure of working with Mac who understood exactly what my needs were for a car and was able to find me an awesome Honda Civic at a great deal that ran great. They fixed the brakes on it before I took it home and I've been very satisfied with the service I received.

Jennifer C. Barretta

24 de jun. de 2013

Everyone treated me so nice. They worked so hard to get my car done prior to my vacation. They got it done when they said they would and it was perfect condition! body shop from Rick to Joe, to Mike S. in body shop, to Steve B. doing the mechanics to Dave S. to detailing and cleaning my car! PERFECT! I would recommend this place to anyone! I was so upset with this accident. Rick and Joe were so calming to me. Mike S. got my car done so timely. And Dave S. did a great job! Thought I had a brand new car!

Albert V. Black, Jr.

22 de jun. de 2013

Great attitude of all representatives & technicians, as well as advisors. Everything done as & when promised. Comfortable & clean waiting area including quiet room for those of us who like to read without blaring TV. Free shuttle for those who need it. Free car wash included with service. Courteous & prompt attention from staff.

Shelby Climber

17 de jun. de 2013

Folks, I'm telling you, Tim Norris Sr. is an amazing man who is more than a technician for the Mansfield Motor Group. He works in the Honda Service area (right next to his son)! He has solved an issue for our family on our 2005 Honda Accord and also our 2006 Honda Odyssey. Fortunately we haven't had any issue with the 2012 Accord....but if we ever do, they better have Tim available. He is an asset with amazing experience, great personality, charming in explaining 'car stuff', and possibly the only mechanic who's ever made my wife smile and tell me, in detail, about her visit. THANKS TIM (and Son)!!!

KeithRittenhouse

17 de jun. de 2013

Folks, I'm telling you, Tim Norris Sr. is an amazing man who is more than a technician for the Mansfield Motor Group. He works in the Honda Service area (right next to his son)! He has solved an issue for our family on our 2005 Honda Accord and also our 2006 Honda Odyssey. Fortunately we haven't had any issue with the 2012 Accord....but if we ever do, they better have Tim available. He is an asset with amazing experience, great personality, charming in explaining 'car stuff', and possibly the only mechanic who's ever made my wife smile and tell me, in detail, about her visit. THANKS TIM (and Son)!!!

CHeminger

14 de jun. de 2013

Bought a 2013 Honda Civic from MMG. My sales rep. Mike Nash was great. I was a very careful and reluctant buyer. Mike was very patient and informative. I looked at cars for over 3 hours and took 3 out for test drives. Mike was great during the whole process. I have not had to use the service department yet, but MMG's V.I.P. customer program is dedicated to keeping customers happy and bringing them back. Great place to buy a new or used car.

Barbifry

13 de jun. de 2013

Had a great experience at this dealer. I had been there a few times looking and staff was always ready to help. Tracy Elrod was my salesperson and she was awesome. Even on my first trip there, when she knew I wasn't buying at the time, she took time out to show me a number of cars. A lot of car dealers will walk away when they know you're not ready to buy but she was great. Highly recommend Tracy Elrod! Everyone there was very helpful and went out of their way to make the experience the best it could be. Thanks Again MMG! Love my new Juke!

Becky Laipply

11 de jun. de 2013

Your service department is excellent! It seems as though you strive to provide stellar service to both the car and the customer. Jason Resendez, the service advisor, is very pleasant and accommodating. I also love getting a loaner vehicle and the excellent repair service.

Natalie Mizer

5 de jun. de 2013

The quickness of how I greeted and to take care of my problem with my Honda Pilot! Thank You to everyone who took care of me!

Jodie

5 de jun. de 2013

I had a great experience at MMG buying my Nissan Altima. No high pressure sales. The sales staff all seemed genuine, friendly and eager to help. I did originally look elsewhere for a better deal, but ended up buying local (which made me feel good). Thanks for a great experience!

Debra Johnson

4 de jun. de 2013

I really like that they have a print out of the services they provided and I feel confident on leaving my vehicle in their hands. I really appreciate OSCAR NICHOLS for setting up my appointment for me and for all he has done for me since I purchased the car last July, THANK-YOU!

Jennifer Barretta

4 de jun. de 2013

They fixed what I wanted in a timely fashion and kept my inside car clean. Tech Steve was educated and know's his Nissans. Confident of his service.

Christine Parrigan

1 de jun. de 2013

The staff that run the main desk are always very nice & knowledgeable & helpful & the people behind the scenes that do the work do a great job!!! Karen Yingling is an asset to your company !

pmadtes

30 de may. de 2013

Outstanding experience from the first step (online service reservation) through arrival through completion. Each person communicated clearly and often so I never wondered where we were in the process. In addition, since the work began in the morning and was completed after lunch, there were several offers to provide me with an opportunity to be taken somewhere to obtain lunch. Even the smallest aspects of the visit were of importance to the folks at MMG.

Pam Sweeney

29 de may. de 2013

The service department provided quality work on my C300. Jason Resendez was very detailed in explaining everything that the mechanics did during the service A. He showed me areas on my car that needed to be taken care of and was very polite and efficient. I will definitely return to MMG.

Dalmetta Alice Deffinger

25 de may. de 2013

My car has been brought to you for several years so that technician Dale Levingston could do the work. Dale is always reliable and thorough. I wouldn't think of having any one else work on my car!

Carol Michaels

25 de may. de 2013

I appreciate the efficiency and the friendliness of the staff especially Jason Resendez who is very helpful and makes sure I am taken care of for all of my car service needs.

Reynolds0104

24 de may. de 2013

I just recently purchased a 2013 Honda Accord Sport from MMG. I couldnt be more pleased with the car and the quality of service everyone there provided. Since I wanted a specific color I had to wait for 3 weeks for my car to come in, but in the meantime they provided me with a loaner car to drive, which was very nice of them to do! I had originally went to Lindsay Honda and found the same car but wanted to buy locally so I could utilize the different things offered when buying a new vehicle. MMG matched the price I would've gotten it for in Columbus. Whenever my next purchase is I will be going back to MMG to do business. Thank you guys for your time and great customer service!

dansunlew

22 de may. de 2013

the transaction was absolutely seamless with decisive trade-in value, super fair price on the vehicle, no haggling, service beyond expectation, and went the extra mile to take care of details that were important to us

Terence Neff

22 de may. de 2013

I like that fact that the service staff is friendly and they take the time to explain various topics related to my vehicle. They are also very responsive and efficient with time during my visit. I liked the fact that Andy Cirata, service advisor, went above and beyond on this particular visit. My side mirror was missing a screw which had caused it to become loose and unstable. This was noticed after I checked out. Andy took the extra time to find the right screw and correct the problem for me (no charge). He wasn't obligated to point out the problem or resolve the issue. He could have ignored it altogether. But he went above and beyond and fixed it for me. I am impressed with his willingness to help and I am also grateful. This is good customer service.

rmaxey

20 de may. de 2013

I couldn't have been more pleased with my experience at Mansfield Motor Group. From the time I mentioned that I was interested in trading my vehicle and purchasing something more fuel efficient, Oscar Nichols went to work. He asked me for some general information as to the type of vehicle I was considering and what options I would like. The next week, I called to Oscar to tell him I was ready to move ahead with plans to trade, when he told me that he had a vehicle sitting on the lot he would like me to look at. He was open and up-front about what my trade-in was worth and what they would offer. He showed me the value of the car I was considering and detailed what the final cost would be. We had a deal within minutes! Oscar spent time reviewing all of the features of my new car with me and answered all my questions. A very favorable experience!!

stargazer

17 de may. de 2013

Our salesman was friendly and knowledgeable. He listened to our wants and needs, and he was always responsive to those needs. We were able to get the car that met all of our criteria at a reasonable price. The sales manager and financial officer were also helpful and very nice to work with. We're happy with our new car.

Floyd

17 de may. de 2013

I am very pleased with my buying experience. I leased a new accord, and fell in love with it. When the lease ended I decided to purchase the car, and am very glad to have done so.

Rosemary Smith

14 de may. de 2013

The staff at MMG was friendly, helpful, and the work was done in the time they told us. We are new to MMG and are very please this far with how we are treated and the service provided. Also thank you very much for the car wash!

Timothy Gooden

9 de may. de 2013

Reliability of service performed. If they say it is fixed ,it is fixed. Personal customer service. Treated very well by service reps. Andy Cirata is the best service rep I have ever dealt with in any place I have lived.

Stephen Young

7 de may. de 2013

Good service! Customer waiting area is the best I've ever seen. Free coffee and WiFi? Seriously?!! In the Sales department, George Miller is great! I am delighted with the car he sold me and the deal I got. Also, I'm very happy about the way he worked with us to get financing and into the car we wanted.

Marcia Rice

4 de may. de 2013

I bought my Honda Accord in august 2002, and have the majority of work done at the your service department. My experiences have always been positive and pleasant. I am well satisfied with the service my car has received.

C.J

2 de may. de 2013

My son bought a car here. We were happy with the deal they gave. So when we were ready to buy again, we went back. One thing that I've never done.

Ashland Honda Guy

24 de abr. de 2013

I previosly had a really bad experience when the dealership was still known as Whitey's. So much so, my wife and I went to MMG to test drive the vehicle onlly. If we liked the Pilot, we had plans to purchase the vehicle elsewhere. We were so dissatisfied last time, we actually drove three plus hours to a different dealership. That being said, once we arrived at MMG, it was obvious to both of us that changes had been made. Even thought the Pilot wasn't necessarily our first choice vehicle wise, we were more than happy to give our business to the team at MMG. From start to finish, the experience was more than pleasant. Oscar, Mike, and Tim really went above and beyond our expectations. I have gone from swearing against buying there ever again, to reccomending each of these gentlemen to friends and family. I am looking forward to dealing with them again in the next year or two when my wife's car comes due for upgrade.

Howard Liviskie

23 de abr. de 2013

My Honda purchase was great, very professional. Mike Nash was great, he went over all the stuff during the sale and also after I got the car he made sure to go over the ins and outs of the vechile. I would recomend MMG to anyone looking for a car. The staff was great and it was very hassle free.

Marge Ridenour

22 de abr. de 2013

MMG is very clean and all the people were very helpful. Karen Yingling was very patient and helped set up my bluetooth and gps.

M Gorman

22 de abr. de 2013

I have bought three cars from MMG. The latest Mercedes was delivered quickly and was perfection. Service is always wonderful. Thanks, Larry and the team at MMG.

Deborah Mack

22 de abr. de 2013

Flexible, concerned about my time, reasonable price, free car wash, clean professional environment, top notch facility, free strong coffee, big screen TV while you wait, shuttle service with auto open van doors, safe conscientious driver. Great dealership service which will enhance trade-in value!

Michele Gorman

22 de abr. de 2013

MMG is the only place I go when I need a new car! Larry Snyder in Mercedes Benz takes the greatest care of me always as well as the service department.

Ed Helal

18 de abr. de 2013

Very courteous. Very knowledgeable of maintenance issues.This visit to MMG was due to a software recall for my 2013 Honda Accord.

Pat Jones

17 de abr. de 2013

Everything--the pick up and delivery of my car is important as i live an hour plus from Mansfield. I think Jason in the MB service area does a very nice job of communicating with the customer.

RSNewCarLover

16 de abr. de 2013

Oscar Nichols was professional and thorough in explaining the features of the Honda CR-V we bought. Brad Ingraham took us through the mountain of paperwork with professionalism and good humor.

Roger Price

16 de abr. de 2013

The purchase of my Honda CR-V was quite pleasant. Our sales representative was well informed and extremely helpful. No high pressure tactics. The buying process was well organized. This was my second Honda purchase from this dealership and it will not be my last.

Charles Setser

15 de abr. de 2013

Always fast, efficient and reliable. Everyone is helpful and respectful and the building is always clean and neat.

Carolyn Fulk

15 de abr. de 2013

EVERYONE seems to be very accommodating, helpful and friendly. They make you feel like the enjoy helping fix the problem. I'd like to add that the Service Department got me in right away for the service my car needed. I appreciate that very much! I also was impressed with the fact that they washed my car!! So thank you all in the Service Department!

Hiram Stewart

10 de abr. de 2013

Everyone is extremely friendly, helpful, and courteous...I enjoy the visits. I am very pleased with the services provided and the length of time it takes to service my vehicle.

Phil Johnson

9 de abr. de 2013

MMG service department is very prompt and i really enjoyed working with Sam Ryan advisor he was a super guy!

Robert & Nancy Howard

9 de abr. de 2013

My service work was done correctly and the people are very friendly. We also were very pleased with our experience and would definitely use your service department again

Chris Hassmann

8 de abr. de 2013

The waiting area is comfortable. I appreciated the newspaper to read and the free coffee!

Steve Murphy

5 de abr. de 2013

Car wash was down for maintenance,so our car didn't get the usual wash we get on service visits. Was told to stop back in later in the week to get it washed. Since we live over 35 miles away it was not convenient to do that. I had asked if they could knock a little off the service bill,but didn't happen.

BBohland

27 de mar. de 2013

I recently purchased a new car from MMG. They did not have the car I wanted on the lot, only due to the fact I wanted a dark colored enterior, so they ordered one from the factory. Knowing I was being inconvenienced by sharing the car I had with my son, who was the new owner of the car, they loaned me a car for a few days until my new car arrived. The salesman, Mike Nash, was very courteous, imformative and pleasant to deal with. There was no high pressure to make a purchase. I would recommend MMG to others.

MBenson

8 de mar. de 2013

Have thoroughly enjoyed getting to know everyone from front-office sales (MMG: Honda) through the service unit. They are awesome! Would not but or service a vehicle anywhere else in Mansfield, Ohio.

Keith Hollins

6 de mar. de 2013

After owning a Honda Civic for 15 years, which was purchased at MMG, the only place that I would buy another car would be at MMG. I have been extremely pleased with their service, workmanship, and my interaction with their employees. In my recent purchase of a new Accord, there was no pressure, salesman was very informative, helpful in answering my questions about features of the car, and personable. I am very satisfied with my "car buying" experience

pathelal

26 de feb. de 2013

My husband Ed and I are giving MMG an excellent rating because of the following:1. Tim Hartnett was most welcoming and accommodating when Ed expressed a desire to test drive a 2013 Honda Accord. We are very pleased with the trade-in amount Tim gave us for our 2004 Honda. 2. Mike Nash was so helpful when Ed took his test drive. He answered all questions and pointed out the features.3. I, Pat, came in to see the car we like, and Tim and Mike took care of all questions and features. Mike was so patient and not pushy when it came to whether or not we would purchase the vehicle. Once we decided to purchase, the Accord we wanted in the color we wanted was located very quickly and made ready for us within two days. I need to be shown how to do something about five times before I learn how to do it on my own. Mike was very patient and willing to go over the new features many times. After we decided to make the purchase, he again went over the features. He loaded our cell phones into the Bluetooth function (something new for us). He also made sure that our favorite "set" radio stations were chosen before we left the dealership. He gave us full instructions on the fob which unlocks the vehicle. The car had a full tank of gas, and Mike told us to call him anytime or come in anytime if we have questions or need help with something.4. Brad Ingram, the finance manager, was so gracious and instructive with us about additional options we could purchase for our vehicle. We did choose one, but Brad was very professional and did not push us into anything we did not choose to buy. We really appreciated that because we have dealt with others in the past who were more insistent that we needed everything.All in all this has been a very positive experience, and we will continue to deal with Mansfield Motor Group. We always take our Hondas there for regular service and are treated very well. The service manager, Andy, and the mechanics have good skills--people and car skills. Our cars last us a long time because of the excellent service.Thank you all at MMG!

kspicker

19 de feb. de 2013

Went for routine manufacturer's service. The staff was friendly and courtious, work was completed as promised in the time it was expected to take. I was able to wait at the dealership in a comfortable customer lounge. Overall experience was what I've come to expect from this excellent dealership. Always have received outstanding service from a well run operation.

auto568

15 de feb. de 2013

I am very satisfied with my recent visit. Andy has always come across as professional, knowledgeable, efficient and friendly. This time was no different. He got me in and out quickly and I felt well informed about the state of my vehicle when I left. Terence Neff

Jen Witter

14 de feb. de 2013

The service team is always courteous and prompt to get my car done. They remodeled some and looks great!

JazzyTeddy

12 de feb. de 2013

I had a car for 12 years and it was totaled out due to a scary wreck. It was my only source of transportation for work as a STNA. After going to EVERY SINGLE DEALERSHIP in Richland County, my final option was Mansfield Motor Group. I called ahead and spoke George Miller, who was very courteous and encouraging. The process was smooth and quick as far as the application was concerned. After 2 days of great service, I got the perfect car, with reasonable payments, and perfect customer service. That is what I needed. Especially after feeling discouraged and running out of time to find a car. I couldn't have asked for better service. Mr. Miller was very personable and caring. Can't beat that with a stick. I had to hug the man when I left. That has to tell you something. Highly recommend and I have.

Paul Webb

5 de feb. de 2013

I get treated very well at MMG and like the service department!

Cathy Csanyi

4 de feb. de 2013

MMG is Courteous, efficient, and realistic with my service needs!

Scott Reece

4 de feb. de 2013

I really like the new wall they put in the waiting room... And the free coffee!!

Jacqueline Lindecamp

4 de feb. de 2013

Mansfield Motor was terrific! My salesman, Jim Jones was wonderful! As was everyone I met. They make you feel at home and no high pressure. Love my Murano!

Rogue

3 de feb. de 2013

The service writer, Jason, spoke on my terms and did not try to oversell something I did not need. The Nissan Tech, Steve B., did what I asked, explained things to me and kept my car clean outside and inside. I was told what they did and why. Definitely will go back.

Robert Allen

30 de ene. de 2013

Purchased my car from Oscar Nichols and he treated me very well! Highly recommend!

Nancy Voelp

30 de ene. de 2013

any opportunity I might have to "bragg" on the service I have received....I am doing so.....frequently.....I work at a business..see many ....this allows me to get the positive word out...you have great employees..thank you - Nancy Voelp

Frontier12

26 de ene. de 2013

What a great buying experience. I found MMG to be honest and to have great service.

Serlio 72

26 de ene. de 2013

I'm very happy with the service I received from the MMG sales personnel when I leased my new Honda CR-V.

Katie

25 de ene. de 2013

I chose to buy from MMG because the sales guy was efficient with helping me find the right car at the right price. They were really friendly and easy going guys and I felt more comfortable buying from them and I know they will be helpful in the future as well.

Love MyHonda

24 de ene. de 2013

I am well pleased with the service I receive at MMG. Andy is a great guy & takes care of whatever I need, in the time that was promised. I love my 2010 Honda Civic Hybrid & I wouldn't trust taking my car any where else. Thanks for speedy service.

svroom

24 de ene. de 2013

Our service advisor Andy was very professional, friendly, and went above and beyond for my husband and I. We had to take our Honda Pilot in for a check on a recalled part. Andy took the time to check for a second recall that was just issued that day, so he saved us a trip back for the new recall. We appreciated the overall experience we had at MMG and will take our car there for future service needs.

Dino 448

16 de ene. de 2013

I purchased a new [2012] lincoln MKZ. The experience was one of the easiest I have ever had when buying a car. George Miller, my salesman was pleasant, attentive to my Questions, and helped to make the whole experience quite enjoyable. Plus I got the auto that I actually wanted. I would, and have already, recommended the dealership,and George Miller, to all that I know that are looking to upgrade their auto's.

dragon

15 de ene. de 2013

I was totally impressed with the purchasing of my Honda Fit from MMG. The experience was excellent.

Cille

9 de ene. de 2013

Mansfueld Motor is a very good place to have your car service, the did an excellent job servicing my car everyone was polite & courteous & very prompt.

crest

7 de ene. de 2013

We were in the market for an economical, safe vehicle for our son who is in college. We were interested in the Honda Civic, but did not know much about the car. Dan Hartnett, our salesman, was very knowledgeable without being pushy. He explained all the features, warranty information, financing questions, and made the whole experience very pleasant. Thank you MMG for such attention given by your staff.

Happy Civic Driver

2 de ene. de 2013

I went to Honda of Mansfield looking to lease a new Honda Civic. Dan Hartnett was a great salesman, and was very knowledgeable about the car. I love my new Civic and the lease process was easy and worked out very well!

veryhappy

28 de dic. de 2012

From the minute I called MMG they were very helpful. I was in a car in a matter of days, and it was just what I was looking for..They took the time to help me get something I could afford every month and they worked with me every step of the way

appreciative

21 de dic. de 2012

I had my Honda Civic in at Mansfield Motor Group for an oil change and they were so nice, competent and willing to please (put my new license plates on for free,got some maintenance insight, took us to Wal-Mart to shop while service performed, had a cup of cocoa...) Next time tho I am taking a present for my mechanic cuz they are the ones I want to appreciate the most!! I am a nurse and we get chocolate from patients. My car is their patient!! Donna

CHARLES

21 de dic. de 2012

GEORGE MILLER PROVIDED AND HAS ALWAYS PROVIDED EXCELLANT CUSTOMER SERVICE DOWN THRUE THE YEARS. VERY HELPFUL, COURTEOUS, AND THOUGHTFUL.

Grandma

18 de dic. de 2012

Prior to Christmas shopping, stopped in to get oil change. It was quick; Murano was washed before returning; and mechanic even came out to thank me for using MMG. MMG is well aware that happy customers are returning customers! Reinforces my thoughts about also buying my next vehicle at MMG; love how they treat me.

MickF

14 de dic. de 2012

My recent repair work on the grill of my 2008 Honda Accord went very well. Although there were some issues at first with the wrong part being ordered, MMG corrected the issue immediately and did a first-class job at the installation. Thank you. I will return for other repair work and I will recommend them in the future.

Connecting4Him

11 de dic. de 2012

I took my 2010 Nissan in to purchase tires and to have a 4 wheel alignment. They were friendly, professional and helpful. They have great service at competitive pricing. The shuttle service is great too. I will be taking my automobile there for all its service needs.

Joy Patton

11 de dic. de 2012

When I stopped in the dealership I had no intention of buying a car I was just looking but there is was the car of my dreams and when I drove it I knew that was the one for me. Even though it was hard for me to give up my old car I will never regret getting my Honda CRV. Everyone was so nice to me and I appreciate Max telling me all about the car I chose. I man that ran the numbers gave me a good deal and I am so happy. My daughter has bought a car there also, my grandson bought a truck there and everyone was so happy with the service.

Michael

23 de nov. de 2012

I just purchased a 2012 Honda CRV from MMG. I was referred there by a friend Phylis Murphy who works there, & by my in laws. My in laws have purchased cars & have their cars serviced at MMG. Mike Nash helped us out w selecting the right vehicle. Mike took lots of time showing us all the features that came w the new CRV, which was much appreciated w all the new gadgets on new cars. Mike has also followed up w several phone calls checking w us on the new vehicle. No pressures. Had a good experience & would definetly deal w MMG again. We love the CRV.

brutalize

21 de nov. de 2012

I have purchased a 2005 CRV previously through 'Whitey's', now MMG. After looking around for a work car for my husband, I came back to MMG. Why? Because I thought their 'certified' used cars meant their 'knowledgeable' mechanics took care in upkeep. Heh heh. Good one! We settled on a 2005 Accord for a pretty reasonable price. The salesman we dealt was very down to Earth and nice; George. The car seemed impeccable and well taken care of. After my husband drove the car for FIVE days after purchase, the engine light was on. He took it to Autozone and was presented a printout that stated the O2 sensor was malfunctioning. I immediately called and spoke with a manager of MMG, Kevin, who told me 100's of sensors fail at any time and I should have gotten a warranty. He would do ABSOLUTELY nothing and gave no option for discounted service, even though I had just spent $10,000 in his dealership. I explained I would not use any service there again and he said 'have a nice day' before hanging up on me!!! What nerve! I took the car to my reliable mechanic who told me BOTH O2 sensors were in horrible bad shape and needed replaced. Wow. This was not a sensor malfunction that 'just happened'. It was an issue covered up by MMG for a poor unsuspecting customer to have to deal with after purchase. Of course, on the way home from my mechanic's shop I pop a CD into the CD player. And guess what? It doesn't work!!! 'Mechanical Error' pops up the screen. Oh lord, please tell me this is the end of my MMG headache! If you are dumb enough to buy a car from these shysters, please invest in their $2500 warranty.

disappointed

12 de nov. de 2012

I had been searching the internet for a nice used truck for a while and came across 96 Chevy extended cab at MMG. It was going to be a 2 hour drive, one way just to see this truck, so I communicated with one of the used car salesman for approx. 2 weeks prior to making the trip. I was pretty specific with my criteria (4x4, extended cab, under 100k miles, good mechanical shape). When I arrived, I was greeted and led out to the truck. I grabbed the door to check out the inside and the handle nearly came off the door... disappointed right there. 2 weeks to prep and didn't check the handle?the truck had the expected rust for a 1996 GM product, and some noises. Then I check the instrument panel I see a indicator light ON. I asked if we could have it checked and was told that it was on since they got it... for a big dealer such as MMG this was a big disappointment for me, why let a potential customer see a vehicle before checking the source of the indicator light?After our test drive, I checked the tailgate which fell off, and noticed the tow hitch which was rusted solidly in place. They asked if I was going to purchase after the long trip, and I told them I would not purchase for any price. Needless to say I was very disappointed that I wasted my day, gas and time to see this vehicle. I was more upset that I felt mis-led in the condition and to make a long trip like that to find it in that condition was unacceptable for a large dealership.I am glad to say I found a nice truck within 50 miles from another dealership.

Lucille

7 de nov. de 2012

I purchased my 2010 Dodge Avenger at the Mansfield Motor Group. The staff was very professional and helpful. George Miller was very considerate and showed me cars that fit my needs. When I needed repair work I was already familiar with the wonderful service that could be provided for me. Fred Ray ensured that my repairs would be completed adequately and they were done very professionally.I was pleased with the service I received.

craigshelton

10 de ago. de 2012

They have a great group of guys there. They really worked with me to help me get a brand new car. They are very professional. I already know I will be back to buy my next car there. Thank you Nissan of Mansfield.

smartcarbuyer

5 de ago. de 2012

Salesman rude, condescending, lied outright, and would not take even $400 off high price. Shockingly unprofessional. Only for stupid people who want to be fleeced.

kiki2

20 de jul. de 2012

When my wife and I decided to look for another new vehicle, there was no doubt about what dealer we would start at, that beingWhiteys Honda. Since we had already purchased 2 Honda Odysseys from Whiteys, and have been completely satisfied with thepurchases and service we have received. We contacted the salesman we had bought from before, that being Mr. Jeff Hape. OnceJeff knew what we were interested in, he took the bull by the horns, showing us different models and explaining all their features.Jeff took his time with us, making sure we understood and answered all our questions. Jeff, at no time pressured us or rushed usto make decisions and was always eager to accommodate us.I have to admit, Jeff is not like so many car salesman I have had in the past, he really knows how to treat a customer with respect and dignity. It was not hard for us to decide to purchase a 2012 Honda CR-V. Jeff just plain made it easy for us to buy the vehicle. Thanks for everything, Jeff.I would also like to thank Mr.Don Debo, finance manager, for his professional help setting up the financial part of the purchase.Don was very thorough and explained each part of the transaction. My wife, whom was actually the buyer of the CR-V, commentedhow she appreciated the way Don directed most of his conversation towards her, as the buyer. We even shared some laughs.Thanks again Don.George and Wanda GaborMansfield, Ohio

Katlovesya02

20 de jul. de 2012

I purchased a new 2012 Nissan Juke at MMG. The service was exceptional, Bryan made us feel so confident in our decision. Bryan was polite, friendly, knowledgeable, and kind. As a woman in my mid 20s car buying can be intimidating but not at MMG and not with Bryan, everything was open and well explained. Overall amazing experience I love my Nissan Juke, I loved buying at MMG, and when it's time to buy again I will definitely shop at MMG again and again.

kimmyjo68

20 de jul. de 2012

When my other car was totaled last july I tried to see it as A blessing I was gonna get A new car.One I could jump in and take my husband to southern ohio to see his elderly mother,or actually have the means to get my elderly mom to kentucky to see her family.Ha HA on me! I purchased A 2002 Envoy in August of 2011,In the 11 months I have owned this nightmare it has been broken 11 times.I make 14,000 A year 2 kids 2 jobs and A sick husband, I did not expect to be sooooo screwed over by A business that has been here so many years.but alas I have been,So now I have no way to get to work or get my husband to columbus to his dr. I think whiteys oops MMG should take this piece of dookie back and give my money back not the thousands I have had to spend just to keep it running but just my purchase price! so anyone who wants more info contact me at kimmyjo68atyahoo.com but I wouls absolutely NOT recommend purchasing A vehicle from here!

Meama

9 de jul. de 2012

The salesperson working with me was very personable and made me feel comfortable. I really appreciated this. I was pleased with the prices on your used vehicles. Also, your service department was impressive.

Spidey1

28 de jun. de 2012

Very friendly and helpfully.took the time to show me many options. Overall very pleasant experience from start to finish.Very nice people very helpfully

mannonsf

10 de may. de 2012

This is my first experience with this dealer. I worked with Joe Jun and he was great to work with. Joe was very helpful in answering my questions and made sure my wife and I were comfortable as we waited for the paper work to be prepared for us to sign. No pressure and very pleasant to deal with. Would buy from here again.

Tolliver

7 de may. de 2012

My experience with the purchase of my new CRV was very good. Mike Nash did an excellent job on explaining everything about my new car and went out of his way to make everything as easy as possible.

diane052173

2 de may. de 2012

Adam Stanley was very courteous and caring during my car search. All the employees we saw were very nice and caring. I would highly recommend MMG Auto group!!

Danlevac

23 de abr. de 2012

This is the second Honda CRV I have purchased at MMG with Keith Hollins.I will continue to by from Keith because he is pleasant and very knowledgeable. He knows the CRV and how I buy.Tim Hartnet is also a plus for the MMG.Keep up the good work.Thanks Keith!

Joe Megill

31 de mar. de 2012

I worked with Donnie Spillman during the purchase of a CPO Volvo XC70 and had a great experience through the entire purchase. I bought from out of state, sight unseen, and was able to discuss and agree on a price almost immediately. The purchase went smoothly with Fed-X's going back and forth and transport arrangements being made. Donnie went out of his way to help with the pick up of the vahicle. It has been the friendliest car purchase we have made and we couldn't be happier with the car. I would not hesitate to recommend a purchase from MMG and Donnie.

marta92854

31 de mar. de 2012

WE BOUGHT A NEW CIVIC AND A NEW CR-V YESTERDAY. RONI WAS FANTASTIC. SHE COULDN'T HAVE BEEN MORE INFORMATIVE, FRIENDLY, AND PATIENT WITH US. SHE EVEN PROGRAMMED ALL MY CONTACTS INTO MY CR-V FROM MY PHONE!SHE GAVE US HER CELL PHONE NUMBER AND TOLD US TO CALL ANYTIME IF WE HAVE QUESTIONS. SAM AND DON WERE AWESOME,TOO.WE WOULD DEFINATELY RECOMMEND MMG TO OUR FAMILY AND FRIENDS!

hazlett

27 de mar. de 2012

I was unsure of what type vehicle I really wanted.Heather took a lot of time and reviewed many vehicles that she thought would fit my needs and wants. Sure enough the Vovo was the right fit for me and the ride is very confrontable.

Mike mike

27 de mar. de 2012

Very helpful and friendly. We would definitely recommend this dealer. The service department added some extras to our car and were very competitive with pricing. Great all around experience.

momrams

15 de mar. de 2012

I love my new Honda CRV. This was the easiest and smoothest New Car buying experience I have ever had! I will recommend Jeff Hape and MMG Auto group to all my friends!!

brandonbabin

14 de mar. de 2012

Roni and sales team we amazing and able to answer any and all question my wife and I had. The finance department was easy to work with and made the who process simple and stress free. I would go to this dealership again.

Honda Lover

10 de mar. de 2012

Love my new Honda CRV.Roomy interior,good gas mileage,great handling a lot of car for the money.Had a real good salesman,Oscar G. Nicholos who made my suv purchase a good experience.Everyone at Whitey Honda of Mansfiel, Ohio treated me very well!

atesso

27 de feb. de 2012

Adam was great, very helpful. I knew what I wanted after some online research. He didn't try to put me into something I didn't want or couldn't afford. I have never been to a dealership that gave me a tour or showed me all the features of a car. The finance team was great also. Thank you everyone so much.

pboyd

25 de ene. de 2012

Excellent Service from Start to Finish. I worked with Oscar Nichols and could not have been happier with the experience I had when purchasing my 2010 Lincoln MKX. Oscar was fair and to the point when dealing with me on the price. After the purchase, which was on a Saturday, Oscar met with me again to go over the technology features in the car and will come to my office and pick my car up for service appointments. I would not go anywhere else in Mansfield to purchase a new or used car.

snoke419

30 de dic. de 2011

Roni Trull was so helpful in purchasing our Honda Pilot. I was thinking that I did not want the same car again but with Roni's direction she "sold" me on leasing another pilot. I wanted white which was very hard to find but Roni went above and beyond to get me the car I wanted. After we purchased our pilot Roni called several times to see how we liked our new car and helped us with a few questions we had about set up. If you want a great, no high pressure salesperson who knows her product then Roni is who you want to deal with. I'm beyond happy with my new car. Thanks Roni!Brad & Leisa Snoke

jebuker

7 de dic. de 2011

Larry Snyder was very good to work with. He met all of our expectations in helping us with our new vechicle and trade in. Larry went out of his way to make sure we were inserviced on the new car. Look forward to working with him again.

neesy63

21 de nov. de 2011

My husband and I were looking for a car for me when we met Kyle.He answered all our question and was very nice. We told him what we wanted and what we had to work with and he was able to help us get into a car with very little trouble.

tur58tles

10 de nov. de 2011

Oscar Nichols was outstanding on showing and explaining the features and benefit of leasing a new Honda Civic. He impressed us with features that we moved up from basic to EX model. My wife drives the car on a regular basis and Oscar explained on how to make sure we have the proper miles per year so we would not have a penalty after 3 years when we can turn it in. Oscar also explained how the Honda will retain resale value and will give us a good price if we want to buy it at the end of our lease.I would recommend Oscar to anyone that ask where we bought our car. This has been the second purchase from Whitey's through Oscar.

jpiedad

8 de nov. de 2011

Andy is always attentive and helpful. I have owned several vehicles purchased at Whitey's and have always been treated in a professional and courteous manner both at the time of the sale and with any follow up service.

mspuffin

7 de nov. de 2011

I have continually received great service at Mansfield Motor Group. I am completely informed about the service that will be done on my car. I am treated with respect and am not "talked down to". I am told what is needed and why.

willum8

28 de oct. de 2011

Oscar was great. He really went the distance to make sure that I got a good, used vehicle at a low price. He did a lot of leg work to make sure that everything went as smoothly as possible with very little disruption to my busy day.

dave j

24 de oct. de 2011

I found the car I bought on the internet at MMG and called and talked to Larry Snyder who was very friendly, courteous and helpful. Not in the least pushy which one will often find when buying any car. Larry obviuosly knew his product and I was easily convinced to drive to Mansfield to look at the car (Mercedes E320 CDI) The car was exactly as described and I bought it. If I ever need to buy another car and Larry Snyder is still in business I would not hesitate to return.

Dary Swanger

22 de oct. de 2011

Brad Maglott was very helpfull, he didn't push a sales pitch and he took time to answer all my questions and stayed with me throughout the whole process and even took time to thank me in a text for buying my car. I would not hesitate to buy another car from him or recommend friends and family to the dealership and to Brad for there next vehicle. The prise was very good and the financing staff worked very hard to get the best rate possible

rfcharger

16 de oct. de 2011

Great experiance in purchasing my 2009 Honda Accord EX-L, no BS like a lot of other dealers I visited in looking for a vehicle.

RebeccaSue

9 de oct. de 2011

Rebecca - October 6, 2011I purchased my new 2012 Honda Accord with the Awesome help of Roni Trull. She was fantistic and answered all of our questions that we had. I LOVE my 2012 Honda Accord.

DennySteele

6 de oct. de 2011

11 Years ago Mike Nash sold me a PT Cruiser when they were the hardest vehicle on the road to get. He did such a fantastic job that all these years later I sought him out for my next car. He has only gotten better and I was very pleased once again.Don Debo is the Finance manager I dealt with and he was tremendously professional. He read my needs and likes and move the purchase process on very quickly and I appreciated that.Dan Herrold in service has treated me very professionally and he is, in no small way, the reason I purchased my 7th automobile form MMG.I would highly recommend the entire organization to anyone considering a new or used vehicale.

jameshuntercox

1 de sep. de 2011

I was scheduled for service on the day/time of my preference. The work was completed in the time frame promised. I received an update call earlier in the day to go over progress and to review whether I wanted to proceed with certain areas of maintenance needed. The Whitey's personnel are VERY FRIENDLY. I was provided a courtesy shuttle to my home after dropping off my vehicle. Very please with the service and outcome!

civic2011

26 de ago. de 2011

Roni Trull is a wonderful saleslady to work with when buying a Honda. I bought my new 2011 Civic from her. She was very professional and yes, even followed up with me to make sure everything was ok with the car after the sale. She is not a pressure salesperson and made the buying experience enjoyable.

ROBERT BECKERT

9 de ago. de 2011

I WOULD URGE ANYONE TO GIVE MMG A TRY...THE SALES AND SERVICE STAFF ARE COURTEOUS AND PROFESSIONAL IN EVERY WAY..PRICES ARE FAIR AND I BELIEVE YOU GET MORE FOR YOUR MONEY DUE TO THE LEVEL OF KNOWLEDGEABLE PERSONNEL AND EXPERTISE OF THE TECHNICIANS.

Green Bay

23 de jun. de 2011

Cliff is an extremely professional and welcomes you with a smile and is always personable. Cliff takes time to explain what will be done on your vehicle and always provides up-dates while you wait for your vehicle. Cliff is a definite asset to your organization!

lorierf

23 de may. de 2011

We took our Volvo XC90 to be serviced at this dealership in mid-February after seeing an intermittent service light indicating a brake failure. After what seemed to be an excessively long time to diagnose the problem, it was recommended that we replace 2 electronic modules. $2,800 later, the problem still existed. We returned to the service department, and they again took their time diagnosing and communicating with us about it. This time it was a THIRD module that needed replacing, which would cost $1,300. We agreed to have this repair done, and it STILL didn't fix the problem we were experiencing. As you can imagine, we were rather upset at this point. After speaking with the service manager, we were able to get them to provide us with a loaner car (which, I should mention to their credit, was a very nice car) while they did some more diagnosing. You guessed it, they want to replace a FOURTH module at $1,300. Here it is, the end of May, and I still don't have my vehicle fixed. What made this experience even worse is the lack of communication on their part. There were times when we would go 2 weeks or more without hearing a word about their progress. My husband would call and leave messages and wait days before hearing anything from them. They justified all these fixes by saying that our vehicle has high mileage and is old (2003 with 174,000 miles) and is bound to have multiple problems. We took our vehicle to this dealership to have a specific issue fixed, and they failed to fix it. In the end, they have actually told us we should just take it to a different dealership. We will never do business with them again, and we will suggest the same advice to others as they themselves gave us... take it to a different dealership!

new buyer

4 de may. de 2011

I just bought my first new car ever, a 2011 Nissan Altima, and couldnt be happier with it. The sales staff was very pleasant and i will definatly buy from there again.

Ruth in Wooster

20 de mar. de 2011

Dennis Myrwold and Kannon Grant made buying a 2011 Honda Civic a pleasant and fun experience. Dennis responded to a request for quotation on the internet, was available to take my call Wednesday morning. I visited the dealership that afternoon, and drove my car home that night. He and Kannon took care of all the paperwork and notified me Thursday of the finance rate of 0.9%! Dennis introduced me to the service manager and showed me where I will go for my first oil change. He made the experience fun. He is the only one who responded to my request for an internet quote. His friendly, professional approach is one that others will appreciate as well..give him a call! And I really like my new Honda! I'm looking forward to driving it for many years. PS: bought my first Honda at that dealership in 1987 and have driven Civics ever since.

cshoup4551

14 de mar. de 2011

My name is Cody, I purchased a 2006 Chrysler 300 from MMG. I had very limited time to get a vehicle and was looking for something specific and as a customer my needs were handled very promptly as I was expected them to be. Due to my lack of credit I was almost positive I wasnt going to be approved for a load but Whitey's got me approved which was very nice.The car I bought seems to be a good buy, I did get it for almost $4,000 under KBB, and it was in excellent condition. I recieved good service, everyone did seem friendly, so there were many pros with shopping here but not everyone is perfect so I must mention the cons.I did have a specific car picked out ahead of going to the dealership and already had researched the vehicle and found out alot of what i needed to know but I figured my sales rep would at least go over everything about the car with me, as far as how it runs, condition, miles, ever wrecked, on the title, or any aspect of the car at all but there was never anything really mentioned.I put my car for trade in but was never told how much I was recieving for the vehicle until it was pretty much final and was very unhappy with the ammount.I know I seemed eager to get the vehicle but nothing was really offered to me to make me really want to buy it from them. I did try to get at least a tank of gas with the car but there was no budging, which almost caused me to just leave and go to another dealership.But overall I would suggest thatt MMG is a decent dealership but I would also suggest to shop around a little to try to get a little bang for you buck, because regardless times are tough and when you find the dealership that understands that and is willing to do alot for your buisness then thats where you should get your car!But thank you MMG I do love my car and I appreciate the sale. Hopefully my time on this helps you provide better customer service, I give you a 3.5 out of 5

medistl

12 de mar. de 2011

We leased two Honda Civics today and we couldn't be happier with our experience. This makes 6 Hondas we have owned or leased in the last 20 years. All have come from this dealership. The folks we dealt today with were very accomodating to our schedule and we will continue to do business with this dealership for many years to come.

pehoover

3 de mar. de 2011

Karen was very informative and friendly throughout the sales process. She kept me informed with new car availability and worked with me to show me the special features of my new car. Don, in finance, was friendly and efficient on getting all the paperwork completed. I will definately go back to this dealership and these people on my next nissan purchase.

trunkslammer

25 de feb. de 2011

I've been doing business with Whiteys (MMG)for a number of years. The sales, service, and overall business experience should be the benchmark for any dealership. Dirk Schluter got the ball rolling on this deal, his associate Mike Nash put the package together, and Don Debo handled the paperwork with expertice. He explained everything perfectly and I expect no surprises when it comes to my future service agreements. I would recommend MMG to anyone and will continue to do business with them. I have to add, from all past experiences, the service department is the best around bar none. Thank you MMG.

sclagg

6 de ago. de 2008

Bought Jeep Liberty on 7/28/08. Brakes were almost out. They are putting brakes and rotors on free of charge, detailing vehicle again, fixing a "ding" in the paint and adding a car alarm. So far great service. Will post otherwise if I find problems later.

jobesmind

7 de may. de 2007

Just after getting back from Iraq I was sold a wreaked vehicle for premium price (Did not know about carfax at the time), dealer failed to notify me the vehicle was in a major wreck prior to purchase.Very unfriendly staff, was told letter reported to BBB sounded very childish by Schluter, and they would only fix or in my term "rebuild the rebuilt weck". "if the car was not salvaged then it must not be a wreck"

whiteys

30 de nov. de 2006

We purchased a used truck with the promise of after the sale a 250. Kroger Gift Cert., we forgot to ask for it when we left and now, Mr. Yeager isn't sure when he will receive more to send one to me, this promotion was on 106.1 for the weekend in which the purchase was made. He isn't the most friendliest guy and doesnt seem to care that we could use that cert. for the Holidays, so we will see how quick IF they will get one to me or if I will have to call the BBB and the Kroger store and 106.1 and maybe even Channel 5 to do an investigation on these promised gift cert., we will see as I am not stopping Shame on you

beckybrat01

10 de nov. de 2004

I don't know yet if I would recommend. We just bought the SUV on Sat. Everyone was really friendly. Haven't had any problems yet. If I do I will post. Overall. Travis was pretty nice. I would recommend working with him. He isn't a salesman that is arrogant or trying too hard. He let us look told us what was available and then worked with us. First time I have ever bought a used car. Although my husband and I love the SUV we only had it a week.