Kamcia321

20 de oct. de 2016

I've come to maple shade Mazda two times to get my tire changed and repaired. The first time they where quick to find the problem with my tire and were quick to replace it. The second time I had a screw in my tire and they patched it up within the hour :). 343461LK

Chris

20 de oct. de 2016

My service was just an oil change for my year-old car, so was quickly accomplished. I had set it up by phone with Aida who was as charming in person as she was on the phone. Fortunately, there was only one other person waiting, but I was prepared, with my noise-cancelling headphones, to block out the sounds of people and TV. The lack of a quiet room is the reason for only 4 stars.

Yvonne

8 de oct. de 2016

You have a Out Standing Group of People working there!!, They make you feel like you are one of their own family members . They are Friendly, Happy, Smart. Everything is up front cost, replacement, , I would never ever leave home again. Nobody is better then the team you that is there. And I'm glad to be back home with My Team At Maple Shape too. Yvonne:)

DXER

3 de oct. de 2016

I was really impressed with the sales staff when I bought my new MazdaCX5. Now with 2 years of service I am also greatly impressed with this department. A very capable staff of mechanics and every job is done perfectly. Prices are good and everyone is so friendly and always have any information you may need. They go out of their way to accommodate the customer. You probably won't find a better dealership and the best part they are in my town. I only wish I had started to buy Mazda's years ago 409697LK.

bill

30 de sep. de 2016

Great dealership. Service Department is excellent. The manager and staff in the service department are professional and helpful. I would recommend the dealership to my friends and family.

kong c

17 de sep. de 2016

This is the best service experience I have encountered in decades of new car purchases. MS Mazda is in a league of it`s own.

Rich1405

16 de sep. de 2016

Mapleshade Mazda is a great dealership very friendly people and great service department.I traded in a lease car in February and bought a certified cx9 I get free oil changes and powdertran is warrant for 7 years

Jari

12 de sep. de 2016

The staff at maple shade Mazda are very polite and helpful ! Work is always done in a timely manner and when no problems ! I highly recommend this dealer to anyone who is looking for a vehicle .

sea7741

12 de sep. de 2016

The staff is professional and courteous. I was kept informed step by step in the process. I have been buying cars for many years and this dealership is among the best dealerships with which I have dealt. I highly recommend it.

Kelli M.

31 de ago. de 2016

I brought my brand new CX-9 in for a recall repair. The car was returned to me the same day after the repair, with their "full circle service" review of the car, no issues with battery, brakes, tires, fluids. And of course, there shouldn't be, it is a year old - the next day the issues started. This caused me to have to return the car for followup to determine why my car was now making squeaking, creaking, clunking, and shuddering noises that it did not previously have. After the service department looked over my car they tried to tell me that now, oh so sorry, we didn't really mean your brakes are ok, we meant to tell you after a second look that you need new rotors and pads on the front. WHAT?!?! This car has 38,000 miles on it, has never had an issue, and now I was being fed a tail of lies about issues with my car. I rescued my car from the dealership and took it to my real mechanic who examined my car to reveal that no, I do not need new brake pads, or rotors, my tires are not unbalanced and worn and no, I do not need a new ball joint. I don't know what kind of scam operation this place is running over there but my warning to unsuspecting customers is - beware, and know your car. Do not let them "recommend" service unless you are sure it is needed. A nearly brand new car should have gone in and come out in the same condition. The worst part is that the guy at the front counter tripped over so many falsehoods about what damage might have happened to my car as a result of something I did, that he could not keep up with them. And in the end, when we called him out on it, his response was - "well I am sorry you feel that way." I bet you are.

IMPoseidon

30 de ago. de 2016

Maple Shade Mazda has been my go to place because of its proximity to where I live, so I've had the pleasure of being a repeat customer in the service department. I have yet to receive a negative experience, thanks to the very professional staff. They always make you feel welcome, specially since I always opt to wait for my car to be serviced. The staff makes sure you understand any questions you may have about your vehicle. Otherwise, Great experience.

Larryshoe

26 de ago. de 2016

Service was great and I was constantly updated on the status of my service. I would certainly use this dealership again and recommend it to others.

DavidM

19 de ago. de 2016

I've used Maple Shade Mazda for servicing my 2011 CX-9 for about 3 years (purchased the car in Salisbury, MD). Each time I've taken it in, or scheduled an appointment, I've received great service and attention from the service personnel and dealer representative. I value the reminders sent to me to remind me of the service I've scheduled and follow up through email and texts. The service personnel keep me informed of the progress of service and when my vehicle is ready for pickup (which is usually earlier than originally estimated--great!). I fully intend to keep on using Maple Shade Mazda to service my vehicle for as long as I have it.

Mazda Girl

19 de ago. de 2016

This is my second car from this dealership.The service department are always attentive and very pleasant.I had to reschedule my service appointment two times and they got me immediatly.Very fast service..

jmcco17

18 de ago. de 2016

I took my Mazda CX-5 in for an oil change and the 15,000 mile service package last week and couldn't be more happy with my experience. I scheduled an appointment for 1:00 PM, but I dropped my car off around 12:00 PM, but the service team was on lunch break. I went around to the sales side and asked if I could leave my keys with them rather than coming back in an hour and they were happy to hold my keys for the service team when they returned. Once they returned I received a phone call and they explained the price of the services to make sure I was okay with it before they began doing work. Once I approved the work my car was done in a little less than 2 hours and I was on my way. Everyone was super friendly and I would definitely recommend this service department to anyone who needs work done on their car!code: 707954LK

Rich2015

14 de ago. de 2016

I have been servicing my wife's car at Maple Shade Mazda for two years. I've always had a great friendly staff of people from the time you pull up in your car, at check in and at pick up. Code 177559LK

Howardrice

9 de ago. de 2016

Visited the dealership several weeks ago. They reminded me via email several times. I appreciate that. The car was ready early and they went over all of the items that were checked and worked on. I would recommend Maple Shade to anyone 270857lk

Paul

8 de ago. de 2016

Very bad service and poor customer service... Run from the dealer.... Carlos the Service Manager is rude!!!

Tom.H

29 de jul. de 2016

Excellent service every time I bring my mazda in. The fact that I can get a loaner car is great because my mazda is my only car.

member

29 de jul. de 2016

I came in for checkup and oil change. Was out in less than a hour with everything carefully explained. Hard to get better than that!

Lipitz

28 de jul. de 2016

I have been using the services of Maple Shade Mazda for over 7 years, and I've never had one negative comments about the dealership of the service. They go out of their way to take care of both you and your car.

Joe D.

28 de jul. de 2016

Always met with a smile. A very well informed staff. They keep you informed on the progress of the vehicle's condition. I was told about a recall that I was not aware of . Very helpful.

Tommy Rockman

19 de jul. de 2016

I went in just to get some information and to see the inside of a CX-5. Najee was the staff member that greeted us. I told him that I was just currently looking - in case, like other dealers 'I' was just kicking tires and they then decide to not help you. That was NOT the case with him! He took his time with us, answered any questions, explained the dealerships policy for service and warranty and basically had the car sell itself! When I am ready to buy, it's going to be Najee and Maple Shade Mazda..!

Nancy

19 de jul. de 2016

We decided to lease this time we got a car. We have never owned or leased a Mazda before and we can't say enough good things about maple shade Mazda! It is very easy and convenient to leave my car and get a rental so I won't miss time at work waiting for car maintenance.

robbie#1

15 de jul. de 2016

Once again a great job was done by all. From setting up the appointment to dropping off the car to getting set up with the loaner and having the car done on time. When you are busy this means so much...highly recommend!

MB

13 de jul. de 2016

2nd car with this dealership, service is always great. I had my 1st oil change on my new CX3, was in at 7:30 am and out by 8:15 am ... sweet!

Cacao

13 de jul. de 2016

First service on my CX5, and couldn't be more pleased. I told them I would wait, and they said exactly how long it would be. The estimate was right on time, and before you know it the car was ready. Everyone was professional, and courteous.. Thank you Maple Shade Mazda for a great first impression!

pbkelly

13 de jul. de 2016

I have owned 4 Mazda's over the past 15 years or so and have taken my car to Maple Shade Mazda. The staff is always friendly, courteous and keeps me informed about the status of my car and the cost of additional repairs. Over all of the service appointments I have had, I have NEVER had to take my car back for something that was not done right or that was forgotten. Thank you

558941LK

7 de jul. de 2016

Maple Shade Mazda's lifetime oil changes are the best reason to buy a car from them. Making an appointment is easy and convenient. The check in procedure is quick and efficient and the waiting room is clean and comfortable. In no time, the oil is changed and the car is inspected by a factory mechanic. Not only is the basic oil change performed, but all of the car's systems are checked and even the wiper fluid is topped off. The service manager reviews the mechanic's findings with you in a no pressure atmosphere detailing the costs, parts, and options of any recommended repairs. As someone who used to insist on doing my own oil changes, I may never go back to crawling under the car in any kind of weather for bruised knuckles and oil-spotted driveways. 558941LK

Patricia1248

2 de jul. de 2016

My visits to have my mazda serviced are always pleasant because of the courteous, knowledge and efficient staff. Everyone greets you with a smile and quickly accommodtes you with whatever you need.

Sea breezes

30 de jun. de 2016

I recently received a call that a minor issue was out there with my new Mazda 3..I took it over to my dealer to take care of it and was immediately taken for service. The problem was corrected and I was sent on my way in less than a half hour. The staff was pleasant and helpful and best of all speedy.While service is always a necessary pain, MS Mazda made it painless.248830LK

Chris B.

27 de jun. de 2016

This is the third car my family has leased from this dealership. I recently leased a Mazda 6 (previously had a Mazda 3) and my daughter on the same day leased a Mazda 3. I believe all future cars will be leased and/or purchased here. The salespeople are great to work with and the Service department is simply awesome. VERY LITTLE WAITING TIME. Very pleasant and nice to deal with. I am always confident when I drive away with my car that everything has been done to my satisfaction. I would definitely recommend this dealership and I actually have to a few friends, one of whom just loves her new Mazda 6.Chris B.

pdughi

24 de jun. de 2016

The staff at maple shade mazda service goes out of their way to make you feel like a valued customer. I feel like they really care for me as a customer and for my safety. They go over all service on my car and keep me informed of recommended services and future needs. The main reason I bought my mazda was because I trust this service department. M28546LK

Robben

23 de jun. de 2016

I have been using Mazda Maple Shade since I moved to NJ in 2010. Their sales staff were very respectful when I turned in my old MazdaSpeed and purchased my CX 5. Ever since, the lease service staff has been very nice and accommodating. From quick service appointments to updates while I wait. If service is more than an oil change, a rental is provided. Check in and check out at the service desk is very quick and the people are very nice. I will most likely stay with a Mazda vehicle as I trust Mazda of Maple Shade.

Lai Jen Lui

21 de jun. de 2016

I have had cars serviced at many places. I expect good customer service everywhere. At Maple Shade Mazda I feel like a VIP. Immediately after pulling into the lot, I am greeted. When I walk in, they already know who I am. They go over what's being done. Any questions are are answered. If they find anything addional that needs to be done, they notify me. My car is always ready when promised. 13976zlk

Marcy'sMazda3

20 de jun. de 2016

Always get my car serviced at Maple Shade Mazda. Always satisfied with service . Everyone is extremely friendly and my car is always ready when promised 675697lk

Ziggy0054

14 de jun. de 2016

Always get my car serviced at Maple Shade Mazda. Am always completely satisfied with the service, explanation, and attentiveness. They keep a fun driving car fun to drive.

Lou

13 de jun. de 2016

I've been buying new cars since 1953. This service is among the best I've experienced. All of the service personnel are extremely courteous.

Boots1121

3 de jun. de 2016

I had a great experience here at Mazda Mapleshade. The employees are very friendly and knowledgable. They will make sure all your needs are handled in a timely manner. While you wait for your vehicle to be serviced they have a room with coffee, snacks , and a television. It it very clean too and that makes me happy. I will be returning for my next service in a few months. I highly recommend this service center!

Coach Cam

25 de may. de 2016

It's a pleasure to have my CX-9 serviced by this Mazda Service Dept. Pat Kearney, Lauren Kinter and Monique Gale are a First Class Operation. While I'm waiting for my CX-9 to be serviced, I feel so comfortable. I have TV, Wifi, Nice seating area and Refreshments to keep me occupied. Once my CX-9 is finished, it runs like new. Keep Up The Great Job.!!!!COUPON CODE: 366556LK

Waitgirl16

22 de may. de 2016

Always pleasant, staff very efficien. I waited for the service tomy car to be completed and it was done in the promised time stated. Nice surprise.

Ken Williams

17 de may. de 2016

The service provider was able to get me in quickly without an appointment. My car was checked quickly and they kept me updated on the status.

Nana

17 de may. de 2016

Always love coming here...good service. Warm friendly staff! They keep my car in perfect condition. This is my third Mazda so obviously I' happy all around.

dsblanks

16 de may. de 2016

This is my 3rd mazda. Have never been disappointed. The service is always timely w/friendly customer service. Love the loaner program. Only wish they had hours at lunch time. We all eat at the same time!!!

Frank Ciavardone

11 de may. de 2016

maple shade mazda has the best service center i ever dealt with in 50 years of driving. explained what they were going to do and how long it would take, all i had to do was relax and wait. car was done when they said it would be and made sure i understood everything they did.

Dan Everling

8 de may. de 2016

The service was very fast and efficient. The staff kept me informed and completed the service in a timely manner. I would recommend this dealership to everyone.

Bkeller25

6 de may. de 2016

Carlo and the service team at Maple Shade Mazda are top notch. They are curteous, quick, and dependable every time. The ability to take a loaner each time I'm in for service is very convenient. It is a pleasure going there.

Rich2015

4 de may. de 2016

Overall great place but would like to see this location expand! This would help them have more cars on the lot, better and bigger service and a body shop.

Dtrap

3 de may. de 2016

great place to buy a car, service deparment is great always answering questions , keeping you updated with the information regarding your car. Everyone is very nice and always there.

Raymond Clark

27 de abr. de 2016

This is an hour ride from home and always worth it. This is my second Mazda and it was my good experience with Maple Shade's service department that brought me here to buy the second one. If it's a major service we borrow the loaner and go shopping and to Sealect Seafood for lunch. Work is always done on time, done right the first time and having been in the auto business for 17 years that isn't always the case at other dealers. Price is always what was quoted and the staff always friendly

Ken

27 de abr. de 2016

Great service department. Quality repair done right and delivered on time as promised. Courteous and knowledgable service staff who understand and communicate technical issues clearly. 529097LK

Joe D.

23 de feb. de 2016

A very friendly group of people. I like the fact that if the service is extensive, you can get a loaner car. Everyone is so professional, from the service manager to the techs, to the appointment people. Well done Maple Shade Mazda.

ssaba1219

22 de feb. de 2016

Excellent service. Carlo takes the time to explain what service my car needs. There aren't any surprises as to what services were done or the cost. (133548LK)

Mrs.Cheryl Giuliano

20 de feb. de 2016

We had an excellent person Najee McDaniel who gave my son Michael and also my husband and I great service when we purchased the two cars. He explained everything in detail to us. We would definitely recommend this particular gentleman to any our friends and family. Thanks again Najee. Mrs. And Mr. Giuliano

bill

15 de feb. de 2016

The best service department I have ever visit. They provide a loaner car service and have very good technicians. The service manger is very knowledgeable and professional.

Tim

8 de feb. de 2016

Najee was excellent in getting me my lease on a brand new CX-5. He was helpful in explaining all of the information and getting me the best deal possible. Definitely recommend MS Mazda!

Kathrynyontz

5 de feb. de 2016

Maple Shade service is outstanding I have purchased my last 3 vehicles from maple shade Mazda appointments are easy to make employees in service department are ver pleasant & accommodating

Very satisfied lady!

4 de feb. de 2016

This dealership was great to work with, and that they did. They worked very hard with me. Brian Golin and Marta were very informative and answered all the questions, silly or not, that I asked them. I went back and forth a few times due to me being indecisive, and they were not only patient, they were very accommodating. I would highly recommend Maple Shade Mazda.

joeyhhh

28 de ene. de 2016

This is a great dealership. They provide very personal service and everyone is so professional and Friendly. When I take My Mazda3 in for routine maintenance the service dept is prompt 790734LK

Franorama

21 de ene. de 2016

We bought out 5th vehicle from Maple Shade 8/14. Always top notch customer service through buying process & maintenance appointments. We highly recommend MS Mazda & appreciate their great service, attention, & value!

Michael Bohley

6 de ene. de 2016

We met Yuriy 14 years ago. He was there again. The sale of a Mazda6 went smoothly. His tolerance of my lack of preparedness made everything go smoothly. Thanks to him all went well, and I would recommend him as a sales representative to anyone anytime. Thank you, and good luck.

MBI

5 de ene. de 2016

No hassle, easy going experience ... 2nd car from these guys, won't be the last ... great customer service ... great staff ... great deals!

MazdaFan

2 de ene. de 2016

This is the second time I've purchased a certified pre-owned Mazda at Maple Shade, and the experience was again a great one. Najee was my representative, and the service he provided was outstanding. Buying these pre-owned, certified vehicles is a great way to go, to not overpay for a car. I'm a life-long Mazda owner!

Lindsay T

31 de dic. de 2015

We had an excellent experience at Maple Shade Mazda. Paul Dopke took his time to understand our needs and helped us choose the best option for our budget. We highly recommend working with the sales staff at Maple Shade Mazda!

Sharon

31 de dic. de 2015

The first thing I noticed was how polite and welcoming the dealership is, despite its relatively small physical footprint. Service was exceptional. I found the purchasing process relatively painless. And, I greatly appreciated the focus on real deals, not gimmicks!

Lisa

30 de dic. de 2015

I came to this dealer ship looking for a new car. I had a budget in mind of what I wanted to spend. Marta the sales person showed me a car that I wanted and help me get it so it worked with my budget. I couldn't be happier with the service here.

Walkffl323

28 de dic. de 2015

I just had my 35000 mile service and it went smooth. The thing I appreciate it that I understand exactly what is being done and if there is anything else which needs attention they are always upfront and clear with the information . 146644LK

Matt

14 de dic. de 2015

Najee was very knowledgeable about the car and helped make my first car buying experience a positive one.

dkearney

11 de dic. de 2015

I'm a Mazda Girl, Maple Shade Mazda is fabulous, from sales/service, always a great experience. I highly recommend Mazda, Maple Shade. Love to Zoom Zoom

cait045

30 de nov. de 2015

My Mazda3 needed its regular maintance and I was treated very well and happy with the service I received. I am thankful for the loaner car since I had a lot to do that day.182584LK

mazda owner

19 de nov. de 2015

Fast service. Comfortable waiting room. Got the repair done in one hour while I waited. Didn't find anything else worng with the car. Overall good.

PMJK

6 de nov. de 2015

We were considering several models of cars from various dealers/manufacturers and the Mazda CX-5 was one of those models. When we visited the Maple Shade Mazda location, we were met by Paul Dopke who couldn't have been a better representative of the dealership. He was very informative and patient with our many inquiries. No high pressure sales tactics !! Made buying a car more pleasant than normal.

Dan and Najee

15 de oct. de 2015

Maple Shade Mazda is the best dealership ever! They helped me get my first ever car, and the process was completely painless. Dan, Najee, and Brian helped me stay in my price range, and walk away with a brand new 2016 Mazda CX-5! I highly recommend buying your next car here!!

mazda6

10 de oct. de 2015

I took my mazda 6 for them to get it fix after a bad experience with Peruzzi mazda, maple shade mazda, took care of it, quick with a reasonable price, excellent costumer service, and a great comunication, am very happy, thank you so much. Luis D Morales

pdughi

6 de oct. de 2015

Maple Shade Mazda service always takes great care of my car. They treat me as a valued customer. I know I will always be safe in my car thanks to the service they have provided.

D Trap

30 de sep. de 2015

Easy and fantastic with the customer in mind. Returning customers and will be with high standard services we get every time.

Wharton, cj419

23 de sep. de 2015

Maple Shade Mazda is where I have my car serviced. They always work with you to get your car in at a timely matter. Nice employees! Mazda validation coupon code 412093LK.

MariaK1

17 de sep. de 2015

This service department is by far the best I've dealt with in my experience. Friendly and professional service and delivered earlier than time promised. I'll be leading another Mazda if service keeps up like this!

mazdadriver

15 de sep. de 2015

The service is always fast. We really like this dealership. The best customer service from a dealer we've dealt with in a long time. CODE: 356336LK

rissap

14 de sep. de 2015

Our sales person was very knowledgeable, without the usual pressure one feels when purchasing a car. Dan reviewed all the features and details about the car and the service department.

Tiffanychen

17 de ago. de 2015

Najee was very efficient in finding out what we were looking for in a car and was able to give us a price even lower then our budget with a 7yr bumper to bumper warranty. all of this plus Free Oil Changes for the life... And yes he put this in writing. Great place, great service, and a great salesmen that I would recommend anyone looking car shopping to come see him. Thanks!!!!

Pam12345

8 de ago. de 2015

I had a bad experience here. I stopped in to test drive a new car and the sales guy Najee gave me a litany of the features of the vehicle and then texted throughout the test drive (not one text but many). And he did not ask a single question about what I was looking for. I am a single woman in her 30s who looks younger than she is and I had to wonder- do I just not look important enough to pay attention to??? Maybe he thought I was just here for a joy ride? Regardless it left me with a bad impression. But I loved the car so I went back when I knew he wasn't working and got a new sales guy Paul. Paul himself was great- respectful and knowledgeable and even grabbed a few extra keys so I could test drive a few different models. Since I knew I liked the car from my first test drive I had brought my title with me to my old car because I was ready to buy if the price was right. However his manager would not negotiate. The deal was only $300 off MSRP for a new 2015 Mazda 3 hatchback and a low offer for my trade-in. (my car is only 3 years old in very good condition with average-low miles and no accidents and 25k+ miles of manufacturer warranty on it.). The manager would not negotiate more than $500 dollars total on the net difference. So I left! Two days later I went to Pacifico Mazda and got a deal that was about $1900 better than the very best deal his manager was willing to offer! And then they gave me a $750 rebate!!!I have the car I want, was treated with respect, paid $2600 less, and still got a good APR rate. Literally $2600 less!!! I feel bad for the honest sales guy Paul who lost my business, but I will never bother to come to this dealership again when I am shopping for new cars in the future. I'm only giving this dealership a 2 instead of a 1 because of Paul.

Tara Lynn

4 de ago. de 2015

Like most, not fond of car salesman. Usually not a pleasant experience. But for once this purchase was pain free. Paul was extremely professional and didn't pull any smoke and mirror tricks. Thanks you Maple Shade Mazda for all you help and knowledge.

Dr. Jerry

1 de ago. de 2015

honest top quality salesman a pleasure to talk to- covered all aspects of the care ,showed safety features and went over all options of financing/ payments

newmiata

26 de jul. de 2015

Buying a car is never easy, but the guys at Maple Shade made this transaction smooth.They didn't try to push any extras on me, but they did try to sell their financing.They didn't push too hard, and they almost matched my credit union's rate.I would've used their financing, except I had to leave the dealership to get the down payment anyway, so I just stuck with the credit union loan.They seemed fine with this, and all went smoothly.

lexiii8882

24 de jul. de 2015

Wonderful service and always upfront and honest!!! Thank you to everyone at Maple Shade Mazda for making my day easy and quick!! Great work137605AE

Peaches123

16 de jul. de 2015

I APPRECIATED THE WAY I WAS GREETED BY THE SERVICE PERSONNEL AND THE WAITING ROOM WAS VERY COMFORTABLE AND CLEAN..THE MANAGER EXPLAINED IN DETAIL WHAT WAS NEEDED FOR MY CAR AND THE PRICE WAS VERY REASONABLE I DID NOT HAVE TO WAIT ALL DAY FOR MY CAR TO BE SERVICED BY SUCH GOOD WORKERS. THANKS AGAIN MAZDA IN MAPLE SHADE.

Ted Hesson

29 de may. de 2015

Today I took delivery of the second Mazda I have owned in the last 10 years, simply a good experience. My sales professional, Paul helped me navigate the process without drama or delay. Just what I expected from the Maple Shade Mazda sales team. I have been to this dealership on service business with my last Mazda and the outcomes were always superb, a keen interest in identifying the customer needs and moving toward a positive outcome. All this while keeping the customer part of the process. No mechanical mumbo-jumbo, only good people doing good work. as I drove my new wheels away and saw the engineering improvements Mazda made over my last car I could only wonder what my next Mazda will bring to driving.

Marissalance11

19 de may. de 2015

I went to maple shade mazda looking for a new CX-5. When they came out to me with a price of 25,000 I told them it was too high, they then proceeded to raise the price to 28,000. I have never been able to walk out of a dealership and admit it was a waste of my time.

Glee

17 de may. de 2015

Salesperson was very helpful. His knowledge and experience help me to make the right choice.

Quang

12 de may. de 2015

I got my first brand new car here! Excellent dealership all around!

Doma8990

30 de abr. de 2015

Daniel and Marlin (our sales rep) were very knowledgable and helpful. They were both very enthusiastic about their product. I would definitely refer friends and family to see them and Maple Shade Mazda.

Jack K.

11 de abr. de 2015

Saw car on internet and worked with Dan. Smooth transaction all the way through.

Terry D

26 de mar. de 2015

I got my 4th Mazda two days ago from Marta at MS Mazda. This is actually my 3rd from this particular dealership and it's their extreme customer service that has brought me back and helped me convince 3 people to buy Mazda's there as well. Her helpfulness and positive energy made buying a car feel so easy, from the test drive to the final drive off the lot. Brian is also amazing with his numbers and paperwork. I would, and do, recommend MS Mazda to everyone!

Linda Telli

22 de mar. de 2015

I have a mazda dealer near my home but they were not willing to negotiate the price of the vehicle. I dealt with Najee McDaniels through the internet initially and new that I wanted to buy the car from him even though it meant driving an hour versus ten minutes. The pricing and experience were definitely worth the trip.

Cody

21 de mar. de 2015

Thank you so much Najee McDaniel for assisting me on my new honda accord! You helped out a lot and it means a lot to us that you cared about us and the car!!

D. Boone

14 de mar. de 2015

This is the second car that I have purchased from Maple Shade Mazda. both times they worked closely with my numbers and got me an excellent deal. Thanks Dan and Adam, I love my car!

Frank Savona

16 de feb. de 2015

I had always bought American in the past, but the offer Maple Shade Mazda provided was hard to refuse. Najee is very good in sales and provided us a deal no other dealership came close to. The free loaner cars and oil changes for the life of the car was the one factor no other Mazda dealer could offer, so we went with Maple Shade. The buying process was great, the only thing I hated was it taking close to 4 hours to complete. I also had to come back to get one item installed (Remote start), I was told the service department would give me a call. I waited over a week before I gave them a call and the service department set up an appointment for me to drop off the car, I was told it would only take a hour to do the work. When I arrived for the appointment, the service tech. asked for both of my keys, I had only the one. They failed to mention I had to bring in both sets of keys, so the service tech offered me a loner and told me that I could go get the keys while they worked on my car. I drove home and back with the second set of keys only to find they hadn't even started and they were getting ready to close. So I had to drive back the following day to pick up my car.. It took a goal of three trips and one loaner car to get something I thought would only take one hour to do. The sales department is great, but the service department leaves little to be desired. I'll give them one more shot. If they drop the ball again, I'll try their other dealership.

Everyman1

29 de ene. de 2015

I took a test drive with Marta, while not the warmest person, she did get me in the two cars I wanted to look at in the small amount of time I had. I asked for an aggressive quote on the two cars each at two trim levels.A week goes by... nothing.I get an email from Customer Service Relations Manager Brian Golin asking about my experience on Marta's behalf. Ok maybe Marta had an emergency or left the dealership so Brian is following up, I get that. I ask for my quote a day goes by, I send a request for the quote the next day and still nothing...I already have loan locked down with my credit union at a great finance rate and I am going to buy a car. It just won't be with Maple Shade Mazda.

Mark Cospito

21 de ene. de 2015

Bran and Najee. Was great to work with. All class would highly recommend this dealership.

Jamie

10 de ene. de 2015

Everything was good and the service package was better than Honda

Chef Jeff

3 de ene. de 2015

Second Mazda 3 we have purchased from MS Mazda in two years. Friendly no-pressure sales staff. Happy to be a return customer. A pleasure to deal with Andrew as salesman.

Kimberly

27 de dic. de 2014

Andrew was very good with the entire process. Made it a easy process!!!!

Andy

26 de dic. de 2014

Marta was excellent helping us through the process of buying a car.

Jcardriver

26 de dic. de 2014

Mazda is wonderful. We fully enjoyed our last Mazda 3 and we are now leasing a Mazda 6

previous mazda user

19 de nov. de 2014

got the color and car we wanted in just 2 days. we just love it .

Linda

8 de nov. de 2014

Na'Jee McDaniel was great to deal with. He was very thorough with the purchase of our new vehicle.

CX-5

8 de nov. de 2014

Everyone at the Mazda dealership was great! They took the time to answer all my questions and got me a great deal on a brand new CX-5!!

Dave StClair

5 de nov. de 2014

Very informative and friendly service. It was a pleasure to do business with them. Thanks Dan!

Doug overman

3 de nov. de 2014

Shopped on a rainy Saturday and was handle in a very efficient manner.

Krohl6190

25 de oct. de 2014

Dealership was friendly and easy to work with. I enjoyed my experience at the maple shade mazda dealership. The whole process took very little time compared to other dealerships.

John C

8 de oct. de 2014

I went to Maple Shade Mazda to purchase a used vehicle. Paul was very knowledgable and was able to help me to get the vehicle I was looking for. Maple Shade Mazda sold me the vehicle at a great price and was able to help me get a great rate on financing. I left extremely happy with the whole process and the transaction.

Rich R

24 de jul. de 2014

Once again i feel like i recieved a very good deal, fair for all. Great product and an easy selling process. Better than most.

Ed Cartwright

11 de jul. de 2014

Stopped in at the end of May for a brochure on the Mazda 6, where I met sales person, Pat Kelly. He gave me the brochure for me to review and invited me back for a test drive. On June 27 my wife and I returned to the dealership for the test drive. The experience went so well that we decided right then and there to see what kind of a deal we could get on a 2015 Mazda 6. The buying process was a pleasure, everyone we encountered was as professional as one could expect. The car itself is as good as all the auto reviews, and I can understand why it has won so many awards. I would surely recommend not only the vehicle, but also the dealership where I purchased it.

Jamie Stevens

9 de jul. de 2014

My wife and I visited this dealership several months ago to look into buying a CX5 since our RAV4 was coming off its lease in less than a month. We could not have had a sleezier experience and will never come back. When we walked into the showroom, we explained our situation to the salesperson, and he then took us on a test drive. He was friendly and somewhat knowledgeable about the car, although he couldn't answer all of my fairly basic questions. He was a nice guy at this point and having a couple unanswered questions about the nuances of the car was not a huge deal. When we returned to the dealership, we went with the salesman to his desk and the sleeze-fest ensued. I mentioned I had purchased my Protege from them, and he said they offer a loyalty discount, which was great. I joked about how we definitely wouldn't be buying a car in the color of the test vehicle, which was like an ugly neon teal, but that what I really wanted to know was the price and features for the entry and mid-level trim lines of the CX5. The sales guy then goes through his inventory list of what colors are on the lot, with absolutely no mention of trim line, price, etc. I had to redirect him and flat out say look, I was joking about the color, what is important is trim line, features, and cost. He then went on for a good 10 minutes about how fantabulous it is if we buy a car from them, they have a costumer care club, they offer free oil changes for however many years, and oh my gosh, they use synthetic oil, how amazing! He then touted the benefits of synthetic oil vs conventional for another few minutes, and I again had to redirect him that I really really really wanted to talk trim lines and price. He then pulled out the inventory list and again told me what colors he had on the lot. They have red! Silver! Green!! White!!! So, having to redirect this guy yet again to tell him, look, we have 4 weeks left on the lease, perhaps a different color car could be ordered or would arrive on their lot, but I really really honest and truly want to know prices and features of the different trim lines. He then looked at us and said "well any price I give you has to be acted on today, it is the end of our sale," which must have been a secret sale since there was nothing being promoted. He then puts on his best, clearly-annoyed body language and strolls up the stairs to the manager's office. He returns maybe 3-5 minutes later with a printout, and before it is even shown to us his phone rings, he answers it, hangs up, and tells us "that's my manager, he wants me to hurry up," which was even more ironic because the lack of hurry up was due to his inability to listen to and answer my very simple questions. In the 5 seconds between that statement and storming out of the dealership, I was able to look at the printout to see it was simply the sticker price of the top trim line divided into 48 monthly payments. As we got up to say 'see ya later,' the salesperson said "oh no, I didn't mean it that way." Not sure what other way he meant it, but I will never ever in a million years return to this place. I would love to replace my Protege with another Mazda when the time comes, but I will drive an extra hour to purchase from somewhere else. They also own Turnersville Mazda, which would scare me away from that place as well. A sleezy, disgusting, insulting, completely time wasting experience at this place. It gets one star because zero stars was not an option.

Chris Wessner

30 de abr. de 2014

Buying experience was easy and painless. Marta was amazing and extremely helpful. Going home with the car I want at the price I want.

great customer service

28 de abr. de 2014

went to maple shade mazda to look for a new car. talked to Larry, he was very nice and helpful. he was knowledgeable and knew everything about each model.

happy customer

28 de abr. de 2014

great service! Larry knew about ALL the models. will go back to Maple Shade Mazda for our next auto. if you are looking for a new or used Mazda call Larry at Maple Shade Mazda!

mlbjrgranny

27 de abr. de 2014

went to maple shade mazda to look for a new car. talked to Larry, he was very nice and helpful. he was knowledgeable and knew everything about each model.

Phil Zona

25 de abr. de 2014

I worked with Jon silva and had a great experience. He helped me get the price I wanted and I picked my car up the next day. Great service, friendly, all around easy to deal with. Would definitely recommend.

mx5luck

25 de abr. de 2014

great service! Larry worked out a great deal for my wife. will go back to Maple Shade Mazda for our next auto. if you are looking for a new or used Mazda call Larry at Maple Shade Mazda!

Jennifer

19 de abr. de 2014

I enjoyed my experience at maple shade mazda everyone was very helpful and very friendly I will definitely bring my car here for service I am very pleased with my overall experience here today Brian and Marta were great and treated me fair and with respect.

Shirley Murray

19 de abr. de 2014

Great experience with salesman Jon Silva. Treated fairly and with kindness!

Ed Dodson

17 de abr. de 2014

Jon silva provided a great purchase experience for me. He patiently went over all of the characteristics of the vehicle and explained the purpose of all the paperwork required. I recommend him highly when you are in the market for a new car.

Alexa Melhado

15 de abr. de 2014

This was an excellent experience. Everything was explained to me in a friendly and professional way. Jon did a great job and was a pleasure or work with. Will definitely recommend this dealership to others.

Anthony khan

12 de abr. de 2014

Jon silva was very helpful with our new car purchase.

Ken fink

10 de abr. de 2014

The dealer worked with our budget and we couldn't be happier. John Silva was very knowledgable and made this a very easy and pleasant experience. Highly recommend!!!!

Dina smith

8 de abr. de 2014

Jon Silva welcomed me to my new car and was very helpful. I love my new Mazda 3!

Claudine wrisley

5 de abr. de 2014

John Silva was very helpful in finding the right car for me!

Glenn Locke

5 de abr. de 2014

John was a great help in getting me into my first mazda. Hopefully it is the first of many!

Katie Dixon

2 de abr. de 2014

I came into Mazda only looking for some information about my current lease to walk out with a beautiful new SUV. I couldn't be happier with the decision I made. Mazda in Mapleshade has a wonderful atmosphere where they made me feel like I was the center of attention. I worked with both Paul and Brian and they both provided excellent service. Thanks so much!!!

Marlene

2 de abr. de 2014

I went into Maple Shade Mazda looking for my first car and met John Silva. He helped me every step of the way and was very patient with me. I ended up leaving with the car of my dreams and could not be happier.

Karenmarie

1 de abr. de 2014

Jon Silva was very helpful, it was a pleasure dealing with him. I would recommend him to family and friends.

Stacy Cipollone

31 de mar. de 2014

Great experience. Larry was patient as I made my final decision.

Tinaattig7691

31 de mar. de 2014

Sales person paul was very helpful with the whole exsperience from start to finish. Everything was explained to me in a way that i unstood. Everyone at the dealership was very friendly and helpful.

Drew

29 de mar. de 2014

I just bought a 2014 mazda CX-5 from Maple Shade Mazda. John Silva helped me with everything I needed. He was friendly and personable and made the experience very enjoyable. I came in here not knowing what to expect and he made the purchase very easy. I will definitely come back when I need another car and would definitely recommend them to everyone!

Brooke

28 de mar. de 2014

I just bought a 2011 mazda3 from Maple Shade Mazda. Marta and pat helped me with everything I needed. I would definitely recommend them to everyone!

Kim

24 de mar. de 2014

Obviously Maple Shade Mazda is under new management, because I was returning after TWO prior brand new purchases for my eldest son for TWO more purchases (at the same time) for my 2 sons. Not only was the financial portion of the transaction wasteful of my time, they were misleading and incorrect in their tactics. I had not only the "Inventory List" in my purse (which they told me was incorrect because the prices were more) but I was also told the "Incentive Programs" that were available to "Returning Mazda customers" and "College Grads, did not apply. Feeling very mis-leaded, we left and went to HAMILTON MAZDA, where the customer service was superb and the finance information both honest and correct. I was shown the inventory list, by Hamilton Mazda, which I already had copy of in my purse, with the SAME valid pricing. After my one son choose the vehicle he wanted it was ironically at MAPLE SHADE MAZDA. Unfortunately Maple Shade Mazda would NOT allow Hamilton Mazda to trade with them and sell the vehicle to us. We had to have a similar vehicle delivered to us from North Jersey. Thru Hamilton Mazda we MADE the purchases at the publicized internet pricing with ALL of the incentives advertised! The same exact deals that Maple Shade Mazda said could not be done! DO NOT EVER TRUST MAPLE SHADE MAZDA! Now 2 months later, someone from Maple Shade called to say they have programs and wanted us to stop by. I called them back because I felt they should know why we would never return again. While explaining the reasoning why, the gentleman was pleasant, AT FIRST, but when I made mention and asked why they would not trade with Hamilton Mazda because that did not make good business sense to me, the arrogance that we experienced within the financial department was again exposed. He began to raise his voice, and say that they don't have to trade with anyone if they don't want to, etc, etc. When I pointed out to him that the switch in his demeanor was in fact the reasoning why we left, and I now feel compelled to put my experience on the internet. He responded, "So now you are threatening us, your threats mean nothing to us", Reinforcing why we would NEVER return there again. I strongly recommend no one else does either. They may seem pleasant when they are showing you the vehicle and talking you into the sale, but if you are not informed (like I was) you will GET RIPPED OFF!!! If you can't do your homework, go to HAMILTON MAZDA, they are honest and you don't need to.

Frymire

24 de mar. de 2014

Obviously Maple Shade Mazda is under new management, because I was returning after TWO prior brand new purchases for my eldest son for TWO more purchases (at the same time) for my 2 sons. Not only was the financial portion of the transaction wasteful of my time, they were misleading and incorrect in their tactics. I had not only the "Inventory List" in my purse (which they told me was incorrect because the prices were more) but I was also told the "Incentive Programs" that were available to "Returning Mazda customers" and "College Grads, did not apply. Feeling very mis-leaded, we left and went to HAMILTON MAZDA, where the customer service was superb and the finance information both honest and correct. I was shown the inventory list, by Hamilton Mazda, which I already had copy of in my purse, with the SAME valid pricing. After my one son choose the vehicle he wanted it was ironically at MAPLE SHADE MAZDA. Unfortunately Maple Shade Mazda would NOT allow Hamilton Mazda to trade with them and sell the vehicle to us. We had to have a similar vehicle delivered to us from North Jersey. Thru Hamilton Mazda we MADE the purchases at the publicized internet pricing with ALL of the incentives advertised! The same exact deals that Maple Shade Mazda said could not be done! DO NOT EVER TRUST MAPLE SHADE MAZDA!Now 2 months later, someone from Maple Shade called to say they have programs and wanted us to stop by. I called them back because I felt they should know why we would never return again. While explaining the reasoning why, the gentleman was pleasant, AT FIRST, but when I made mention and asked why they would not trade with Hamilton Mazda because that did not make good business sense to me, the arrogance that we experienced within the financial department was again exposed. He began to raise his voice, and say that they don't have to trade with anyone if they don't want to, etc, etc. When I pointed out to him that the switch in his demeanor was in fact the reasoning why we left, and I now feel compelled to put my experience on the internet. He responded, "So now you are threatening us, your threats mean nothing to us", Reinforcing why we would NEVER return there again. I strongly recommend no one else does either. They may seem pleasant when they are showing you the vehicle and talking you into the sale, but if you are not informed (like I was) you will GET RIPPED OFF!!! If you can't do your homework, go to HAMILTON MAZDA, they are honest and you don't need to.

shadynate

10 de mar. de 2014

After buying the used car I was looking for at a price that seemed a little too fixed and suspicious to me, I quickly discovered a problem with the windshield. The shop had swirled the windshield when they had done the final detail. It is very distracting while driving at night with oncoming traffic. We notified the dealer immediately and they asked us to bring it in. They concluded all too quickly that it had to have been due to an ice scraper and was not their problem. Now, when I reported the issue, it had not snowed at all. Even if it had, ice scrapers are plastic so they do not scratch glass, and EVEN IF THEY DID, the swirling indicates a buffing, not consistent with scraping ice.They final straw was today when a manager told my wife "F*atxx YOU" and hung up on her. I am appalled at the level of service and professionalism, and overall decency lacking at this dealership and will never give them business again.

MazdaGirl

27 de feb. de 2014

Jon was a pleasure to do business with. He was able to assist with all of my inquires and was very patient explaining the details to me. I am very happy to have purchased a vehicle from Mazda and have Jon to thank in the process.

Helen of Troy

22 de feb. de 2014

This is the first time I bought a car all by myself and Marta was so nice and helpful, I would definitely recommend coming here for a new or used mazda.

Amanda

19 de feb. de 2014

Our salesman Charlie Warner was very helpful with buying my first car, he made it very easy and not stressful.

TCC

14 de feb. de 2014

Adam, Paul and Charlie made the buying experience incredibly easy and fast, in addition to giving me a great deal.

mlabady42

5 de feb. de 2014

My car was misdiagnosed: On January the second, I went to the Maple Shade Mazda Dealer because I was concerned of my engine and battery lights flashing, and sometimes, the car would not start. I was told by Pat that the battery and the alternator were in perfect shape and only a fuse is needed to be replaced. Therefore, I paid $140.00 for labor and the fuse, and I was told that I would be called when the fuse is received. As I was leaving, I noticed my ABS light was on, I went right back but the door was locked; so I went right across the street at the CVS parking lot and called them; the operator said that It was lunch time, and would have to come back at 1:00 PM. Since I'd spent three hours there that day waiting for my car and I had to come back to dealer for the fuse anyway, I decided to go home. When I came back and mentioned it to Pat, he told me that it did not show on the diagnostic report, and I would have to pay another $ 140.00 to get it fixed. I decided not to go alone with it and just focus on the fuse. The next day, however, the car wouldnt start. When I called and spoke to Pat again, He told me: " There's nothing I can do Ma'am; I think it's 'Mother Nature.' It's too cold; you must change the battery as well." The Mazda battery plus labor would be over $200.00; so I bought a very good battery somewhere else at a lesser price. However, I was still experiencing the same problems with my car. When I took it to a different dealer, I was told that the system failure has to do with the "Belt Tensioner" which will cost me over $ 200.00.After I 'd sent an email to the manager and I didn't hear from him, I called him on the January 29th. He asked me to come back to the place for a thorough check-up. When everything was done Carlo (The service manager) told me that it was the alternator. Eventhough I tried to convince him that the alternator was changed one year ago, and there was no problem with it on his first diagnose, he told: "well it must be defective; that's what happen when you don't buy stuff from us. Anyway, we don't have any parts to keep throwing to your car to make it work." I replied that I didn't come here for a 'hand-out' I just need a fair shot to get my car fixed. He then told me: "well, it will be $ 1118.34 plus tax to get it fixed." Then he said: "I'll take 124.12 off since you had to replace the battery." I feel like it was very unfair, and I didn't make any deal with him. However the car got worse when I got home; I feel that they had something to do with it so that they can make more money from me.This place has put me through a lot, but what hurts me the most is the way they treat their customers: they don't show any concerns; all they see is 'Dollar Signs' using their customers as "cash cows." If I cannot count on my own dealer for help, who can I trust?They should be ashamed of themselves, and if I don't hear from them, I will pursue it.

thedvlsadv

3 de feb. de 2014

Visited a couple of times because I'm analytical. They were patient and answered my redundant questions. They provided good information about many aspects of the car that persuaded me to buy Mazda.

Roxanne

2 de feb. de 2014

I went to the Madza dealership, as I was interested in purchasing the Mazda 6. Charley Warner was the sales representative who assisted me throughout the process. Charley was pleasant, patient, answered all my questions, and was quite accommodating. I left the dealership with my new Mazda 6 and appreciated the service Charley provided me. If you're interested in purchasing a carat Mazda Maple Shade, make sure you ask for Charley!!!!

Kyle

1 de feb. de 2014

Overall I had a really good experience at Maple Shade Mazda. I started looking for a new mazda 3 at first, but after looking at cars and a few test drives I decided to get a used Mazda 6. Charlie Warner helped me find a great deal on a one year old car . We stood out in the freezing cold for an hour and he answered every question I had about the car . I would recommend anyone to come talk to Charlie and he'll do anything he can to help you find a ca that fits your needs.

Anthony Hagan

29 de ene. de 2014

Jon Silva was of great help. Everything was easy and I bought and drove my car home in the same day. I definitely recommend this dealership.

YYW Jenny

28 de ene. de 2014

Charlie was very patient, and professional. Funny!!!~

Dave

27 de ene. de 2014

Got very helpful and informative service from salesman Jonathan Silva. Made the whole process quick and easy. Love the 6A

Josh

26 de ene. de 2014

Charlie at Maple Shade Mazda was a pleasure to deal with. Helped get quote and credit all handled online and essentially was only in the dealership for about half an hour finalizing everything. Great deals and great service at Maple Shade Mazda. Ask for Charlie.

Greg Black

25 de ene. de 2014

John Silva and Brian Golin were absolute pleasures to work with. They were extremely helpful and answered all of our questions quickly.

Robert dalton

16 de ene. de 2014

Had a very pleasurable car buying experience.jon silva was very helpful and very experienced in my buying of the mazda6.

Geisel cruz

14 de ene. de 2014

The reason for visiting the dealer was to get my truck service and I received outstanding service. I would recommend my friends and family to visit the dealer for such great service.

Sharon Mcvaugh

14 de ene. de 2014

Very helpful in describing the work done and recommendations for future service . Prompt and courteous service! Check in and check out were quick and easy.

L & G Melendez

14 de ene. de 2014

The service was great . They gave us a loaner car to help with the inconvenience of not having my vehicle for 4 days.

Michael DiFilippo

14 de ene. de 2014

Awesome deal. Mt. Laurel Mazda has great customer service.

Sophia

10 de ene. de 2014

Wonderful service and my car was returned in a short period of time.

Joe O.

10 de ene. de 2014

Great service, friendly staff . I was very happy with the service department

Alexis

10 de ene. de 2014

My sales rep. Charlie was very informative and answered all my questions.

Lynn

9 de ene. de 2014

The dealership provided me with excellent service. They quickly responded to my needs promptly and completed the service quickly.

Christine Brownell

9 de ene. de 2014

I was given an appointment at my request for a scheduled maintenance and was handled with a courteous attitude and promptness .To date, I am very pleased with my Mazda service experience!

Mazda6 owner

9 de ene. de 2014

Service department is great to work with. Able to accommodate schedule changes. Quick service. Did not buy with this dealership after issues with sales representative. But would definitely recommend the service department.

Ashley White

9 de ene. de 2014

The service at Mazda is always fast and the staff is very friendly. They always explain what's going on if you do not understand.

Ks

9 de ene. de 2014

Great service very fast and nice would send anyone here to get a car I am very happy

Rick C

9 de ene. de 2014

I come into this facility all this time, service is good, the staff is excellent. Wait time is not long, I would recommend Mapleshade Mazda to anyone. They kept my CX-7 in excellent condition for the last 6 years.

Virginia Payne

6 de ene. de 2014

Very knowledgable in all aspects of the cars. Pleasant to work with and made the experience very relaxed and no pressure. I would buy another car from John again.

Mrs. Smith

3 de ene. de 2014

Charlie was a great salesman. He was very professional, sweet, and courteous. He definitely was helpful and worked on our behalf so we were able to purchase a 2010 Ford Exp EL Limited. The truck is big and beautiful. We are repeat customers. Great Job Charlie. Keep up the great work. Stay sweet. Sincerely, The Smith Family

Acchavarria

3 de ene. de 2014

Bought a brand new Mazda 3. The staff was helpful. I recommend sales person Paul he's excellent he gets a 10 out of 10. I give the dealer and staff a 10 out of 10. If you are looking for a new car stop in for a test drive and ask for Paul.

Ariel94

2 de ene. de 2014

Great customer service, great deals, great everything!

Tanerra

28 de dic. de 2013

Salesman Charlie Warner was very helpful and insightful. He made my first car buying experience a good one.

Richiard Matwiejewicz

26 de dic. de 2013

The salesperson, John Silva, was very pleasant, hospitable, and very informative. To the point that I was ready to buy the car.

Randy from Cincy

25 de dic. de 2013

I didn't visit the dealership due to time constraints but they contacted me a couple times and called to see if they could help with my shopping. I talked with "Charlie" and he was very professional and helpful. I was in town to visit for the holidays and could not shake loose to visit, but that wasn't their fault. Their on-line price was also very reasonable for what I was shopping for.

H. Kuzminski

21 de dic. de 2013

Salesman Charlie Warner was excellent in every aspect of of the buying process from A to Z..... Will definitely recommend this dealership and more specifically Charlie Warner to anyone.......

Bolivar ortiz

20 de dic. de 2013

John Silva was very helpful and i'd definitely will recommend him to friends and family, he also speaks spanish and portuguese!

Brian Wilkerson

19 de dic. de 2013

Paul was an outstanding sales person with great knowledge of the vehicle.

Ryan H

17 de dic. de 2013

Came in via searching on the web for a specific used car but it was sold by the time I got there. Worked with salesman Charlie W. And he found me the same model with less miles and a cool color. Staff is personable and the cars seem great. All fees laid out plainly and easy to understand. Definitely recommend stopping in for a test drive.

Leslie Grimes

17 de dic. de 2013

Great service, larry was fantastic, overall everyone was super friendly. This is my third vehicle

Bob at 08003

10 de dic. de 2013

Charlie Warner took care of all our questions and involved others when necessary. He was friendly and very accomodating.

Linette Bey

2 de dic. de 2013

Larry Rosen walked us through the process and allowed us to make the decision for ourselves. He was patient and kind. As women, we were concerned about being muscled into something that we couldn't afford. Larry allowed us to look at the lower price models and still have the option to buy another late model vehicle if we chose, unlike all of the other dealers in the immediate area. We stuck to our budget and drove off the lot happy. Thank you Mazda and Larry!!! Linette Bey

Author

29 de nov. de 2013

Charlie was very friendly and knowledgable. He was helpful and patient with my questions. I would recommend him as well as Maple Shade Mazda.

S Marrero

25 de nov. de 2013

My experience with this dealer was very positive. My sales person was Marta. She was knowledgeable and prompt. She read me well, knowing that I was not there to waste time. I gave her my price and she was honest with whether it would work or not. I arrived on a Monday, test drove the vehicle, came to an agreement and purchased a vehicle same day. I was able to receive delivery on Tuesday.

Kimtrinks

23 de nov. de 2013

Incredible experience. Our salesman charlie was friendly and knoweledgable about the car i wanted. Mangaer Brian was friendly and helpful and got me the car i wanted with the best financing and price. Wonderful experience from the time we walked in until the time indrove away with my new car.

Andrew Guilfoy

22 de nov. de 2013

They put me in a freaking awesome Mazda 3s. Explained everything I signed in detail, and shook my hand at the end with a smile. I can't say enough about these guys. Everything I signed was laid out on the table, they explained everything to me. They are the most detail oriented dealer I have ever been to. They care about YOU. Marta Morrison was my sales rep, and she was awesome. Brian Golin, you got my payments super low! It truly is a laugh every time I get in my car now! I couldn't be happier!!

Justus Clark. Rutgers Football Fan

15 de nov. de 2013

Larry Rosen made my car buying exprience very pleasant. He explained in detail what my new Mazda 3 can do to insure my safety and driving pleasure. I am so very happy that we stopped by this excellent dealership in Maple Shade, New Jersey.

Justus Clark Jr. Philly Sports Fan and Rutgers Dad

12 de nov. de 2013

My third Mazda and surely not my last! This was a great buying experience! Thanks Larry Rosen

Pam

9 de nov. de 2013

The salesman was great. So personable, so patient. Not pushy. Joked a little too. Love the car! Glad to give these nice people the business.

Jamil

7 de nov. de 2013

My experience with the service department was excellent. I would recommend them to anyone

Patricia Christiansen

7 de nov. de 2013

Both my husband and I have always been thrilled with the service at Maple Shade Mazda. I have just had my Tribute serviced it is a 2008. I am very pleased with the service. The staff is always very friendly. They all are very professional and explain everything very thoroughly . This is my third Tribute. I really have been very happy with this car and very unhappy to realize tributes will no longer be produced. I hope to find another Mazda that I like equally as we'll!

Celia

5 de nov. de 2013

Fantastic service !!! Rescheduled a bunch of times and finally made it - very understanding staff -service always impeccable. Happy to have purchased here and take care of car here : )

Jessica

5 de nov. de 2013

My service at Maple Shade, NJ is always positive. They are fast and get the job done well.

blackie

13 de oct. de 2013

Love Mazdas, but not this dealership. They hold customers in contempt with their sales games -- how can you not "allow" a copy of your price estimate to leave the shop? ("My manager won't let me give you a copy.") Totally old school way of pressuring you into a sale, then they get nasty when you insist on thinking about it overnight. This is an estimate,by the way, that I had to sit and wait 40 minutes for; it should have taken no more than ten minutes. I left there, vowing never to go back. And I had bought from them before! The experience with other dealers I've visited was like night and day. Felt like I was in the movie "Tin Men."

David P

30 de sep. de 2013

Been going here for years and they do not mess around. Prompt and courteous with each service I come in for. No up sales.

Janet S.

30 de sep. de 2013

I have had a few different Mazdas over the years and the service dept. has taken care of each one of them. I love my Mazda, thanks guys!

Swim town

28 de sep. de 2013

I had a wonderful experience at maple shade Mazda The staff came to my rescue when my Mpv was on the fritz. They found me a loaner car and had me on my way in a flash. Extremely friendly and polite. I've been a Mazda owner for years and have no regrets.

MikeB

27 de sep. de 2013

Maple Shade Mazda service department keeps exceeding expectations. They have consistently made any scheduled maintenance or required service as convenient and timely as possible. Especially appreciated is the honest "bottom line" recommendations...I.e. What really is critical, and what is recommended (and why!) service/repairs have been excellent, and they stand by their work.

Alec

27 de sep. de 2013

Maple shade Mazda is friendly treat customers fantastic and make waiting easy

Bruce

25 de sep. de 2013

The service department at Maple Shade Mazda is always a pleasure to work with.

R.G.V.

24 de sep. de 2013

I am very pleased with all aspects of the service and explanations of the service

Mike R

24 de sep. de 2013

Very good overall service. Accessibility is an issue do to volume I guess. The consistent up- sell is very annoying. Every single time I get serviced I get called with a $300 recommendation. Not needed every time. My lack of knowledge regarding cars caused me to spend unneeded maintenance cost for a two year old car.

Joe

24 de sep. de 2013

Very good service, couldn't be happier! They employees are fantastic!

HappyNewMazdaOwner

21 de sep. de 2013

My new car buying experience went real smooth, mainly due to my sales associate, Charlie Warner. Charlie is very personable, even after had the sale. Charlie followed up with me to make sure I had all my responsibilities in order - without being pushy or annoying - so the transition of the car from dealer to me was without a hitch. I will recommend Maple Shade Mazda and Charlie Warner to others.

Pete

21 de sep. de 2013

Great dealership. Very helpful and I am glad I chose Maple Shade for my new car.

Donna

20 de sep. de 2013

everything was great! I am so glad they took car of my baby. Love it.... where have you been all my life

Marie

18 de sep. de 2013

Always accommodating and excellent in knowledge. The staff is always so welcoming and make everything so quick and easy. I love bringing my car here!

LD

18 de sep. de 2013

Staff was very nice and helpful. I come here for service because I have confidence in their work.

caitlinlemma1

18 de sep. de 2013

They were very helpful. It was a great experience for a first time buyer. I was happy with the service that they gave to me.

Michelle

17 de sep. de 2013

The employees were very friendly and helpful in making sure I was on schedule with my maintenance and service schedule. The waiting facilities are very comfortable and accommodating. They even had live with Kelly and Michael on tv! :)

Megan

17 de sep. de 2013

I bought my 2011 Mazda3 from Maple Shade Mazda and it was the best decision I ever made. Since 2011 I have only had it serviced at Maple Shade and have not been disappointed thus far. Scheduling appointments is always easy and the service I receive is always the best.

Bkolodey

17 de sep. de 2013

Great customer service and the car dealer spent a lot of time to make sure I got what I wanted.

Marissa

2 de sep. de 2013

The people who work there are very helpful and the car was fabulous. The way the people helped us even though we were not prepared. Charles was very helpful amd patient while dealing with us. This is a place I would advise ro anyone.

Christine etter

31 de ago. de 2013

Process was nice and easy and george is awesome :) !

Kathy Shanahan

31 de ago. de 2013

Our overall experience was great. Our salesman, Charlie Warner, made the process quick and easy!!

Gary Zimmaro

30 de ago. de 2013

The service team was excellent. I appreciate the convenience and service.

Customer, NJ

30 de ago. de 2013

Thanks; loaner car was a big help and I appreciate the coupons applied.

Dd

30 de ago. de 2013

I brought my car in for a noise I heard while driving. The office was able to squeeze me in on a busy Friday to accommodate my schedule. After arriving a very nice service man took me for a ride to be sure he heard the same noise that I heard. He knew from just the sound that my tires were the culprits. After looking at the tires, they found that I also needed brakes and a battery. Maple Shade Mazda's service team was friendly and helpful. I would recommend them.

Jim Hasenmayer

29 de ago. de 2013

I had great servce when buying m brand new mazda 6.

Darlene James

29 de ago. de 2013

My experience at Maple Shade was the best! I had enough time to look and be comfortable with my purchase. My salesman George was excellent! Knowledgeable and extremely helpful. I am thrilled with my new car and excited to drive it. Maple Shade Mazda is the best!

Anthony

29 de ago. de 2013

Knowledgable service employees and everything is done to satisfaction.

Nicole Ganiel

29 de ago. de 2013

All of the representatives were very helpful and knowledgable. Whenever I need services I come to this facility and I will continue to do so.

Oc

29 de ago. de 2013

I enjoy bringing my car here. The employees are always extremely nice and give excellent service! I never have had any complaints.

Neil Monterroyo

28 de ago. de 2013

Excellent service, got my car done on timely manner. Great staff service.

Ruth

28 de ago. de 2013

The service was great on my vehicle and the staff is very knowledgable and friendly. I would just recommend a little more communication while vehicle is in for service. Other than that everything was great. Thank you.

Erica Clement

28 de ago. de 2013

I always get great service every Time I come here. The employees are very nice. The only thing I don't like is the times that they have, I always have to come at 8:30 am.

David Bounds

27 de ago. de 2013

I have always had nothing but excellent customer service At Maple Shade Mazda. Whether its the mechanic or the folks behind the counter, I am always certain to receive good, solid, professional service every time.

Smith

26 de ago. de 2013

This is very good dealership and the personal are very patient and helpful

Katie bopf

26 de ago. de 2013

Everyone is extremely helpful and friendly. They answer all questions honestly and make you feel comfortable

Lauren

26 de ago. de 2013

Mazda always does a wonderful job on my car and they are always welcoming and ready to help.

Walker girl

26 de ago. de 2013

Everyone here are so polite and totally professional. They always remember my name which is very important. They take time to answer all questions and concerns. Once when I had a random problem. The service department went out of their way to find the problem and correct it.

Slp9178

24 de ago. de 2013

Had a great experience today leasing a new CX-5. My salespeople, Marta and Mark were very helpful and knowledgeable, and they made the buying process smooth and easy. I am pleased with the experience at Maple Shade Mazda.

Brian Hart

22 de ago. de 2013

Associates were kind and courteous. Kept me informed and in the loop as far as progress and things that needed taking care of. Overall a very easy time for me.

Louis e murray

22 de ago. de 2013

Always a pleasant experience when I bring my car in for service. Carlo, Pat, Dave, and Amanda are a pleasure to deal with! The loaner cars are a great too.

Genevieve Rodriguez

22 de ago. de 2013

The service is always excellent and the ease of service is wonderful. I have been using this service center since I purchased the vehicles from this location. I have a CX7, and a Mazda 3. I bring both cars here and have never received service from any other location and never will. I am greatful for the close location and the available service times makes it simple to get done what needs to be done. A courteous staff and smile each time I arrive definitely makes the visit painless and wonderful. Thank you guys.

Lisa

21 de ago. de 2013

Service people always friendly and helpful. fast always a loaner car available,,Follow up call by a pleasant employee

Tim W.

21 de ago. de 2013

First trip to Maple Shade Mazda to service my new 2014 CX5 and coundn't be happier. Pat from service went above and beyond to call my insurance company as I had the wrong (expired) card. The service team offered a complimentary loaner car as part of the service. First class experience and I highly recommend the Mazda Maple Shade dealership.

Gary Dezii

21 de ago. de 2013

Never had a problem, great service! I love getting the loaner cars

Lorraine

21 de ago. de 2013

Reasonable wait time and comfortable waiting area. The staff was great! Overall my experience has been wonderful here!

Mazdafan

20 de ago. de 2013

Great shop. They make you feel part of the family :)

Gretchen miller

20 de ago. de 2013

All went very well. Very nice people and service. Dave and Amanda were very helpful with my service

Jmz

19 de ago. de 2013

Representatives. were always courteous. They provided me constant updates on the status of my vehicle. Having access to a loaner is always a bonus to ease the mind when you don't need to arrange rides if your service takes long.

Carolyn demo janowiak

19 de ago. de 2013

Had the car brought in for a check engine light issue, the car had a few problems. The problems were diagnosed and repaired . Was given a loaner car to help while this was being done. Great service

Rw5834

19 de ago. de 2013

45,000 mile service was great. Replaced all four tires due to them being evenly worn down.

Greenville Blackett

17 de ago. de 2013

Mazda management and service have been very kind and supportive. I will bring the car back for service at anytime. We have 3 Mazdas in the family and I would highly recommend Mazdas to my clients and business associates!

mmiller

17 de ago. de 2013

Great customer service! Friendly staff, and prompt update on the status of my vehicle. Reliable and timely service with convenient loaner car option.

Forchion

16 de ago. de 2013

I have always had a pleasant experience at the Maple Shade Mazda service dart meant.

Mary Ann Somaine

16 de ago. de 2013

We bring our car for routine service and are always pleased with the service and customer service team members. It would be helpful if there were Saturday hours.

VCR

16 de ago. de 2013

Over priced for repairs...previous customer...3 cars bought and still could not make a deal for a 4 th....where is the loyality

KristinM

14 de ago. de 2013

I have had problems with my car for about 2 months and I was getting very aggravated and upset. I have all my work done through Mazda at the maple shade Mazda. I had to bring the car back a few times because the problems were not getting fixed, but this final time I feel that the problems are fixed and the car is good as new.

Elizabeth Cranston

14 de ago. de 2013

Communication was excellent with our repairs and recommendations. The work was completed in a timely fashion.

Tom

14 de ago. de 2013

The service area was very friendly and helpful they explained everything they were doing

Polly

13 de ago. de 2013

After 35 years of using this dealership, today's service was as usual excellent and in accordance with all my past experiences!

Phillip cote

13 de ago. de 2013

Excellent service for many years. Will purchase future cars at this location. Thank you

Petty pars

13 de ago. de 2013

Went in for service on a phone call notice, and they serviced me right away that day. They gave me a free loaner and I picked my car up the next day? It only needed a battery , service was GREAT!!!!! Thank you Carlo and Pat

Jeff

9 de ago. de 2013

Great, easy transaction. A pleasure to do business with.

LisaCliff

8 de ago. de 2013

Today's experience at Maple Shade Mazda was wonderful. From the moment we walked in the service was warm and welcoming. Our car salesman George was personable and knowledgable. He introduced my fiance and I to the Mazda3, which was the car we came to see. We instantly fell in love with it. There was no pressure whatsoever. We were given enough time to check out the car, learn about all the features and make a decision. Everyone at Maple Shade Mazda worked hard to get us what we wanted in a timely fashion. I would recommend stopping in if you are looking for a Mazda. Cliff and I are so happy with our purchase. Thanks George!

ML

8 de ago. de 2013

I'm very happy with the service I received when buying a new car from this dealership. My salesman, Charlie, was very knowledgeable about the vehicle and the buying/financing process went smoothly and quickly!

Nick

8 de ago. de 2013

I went in to the dealership looking for a New car and met Tom Bonanno. He couldn't have been more helpful in helping me make my selection. We got the paperwork together quickly and I was able to walk away with brand new Mazda 3 and I have the dealers to thank.

NancyD

7 de ago. de 2013

The staff here is amazing and always tries to help make sure you get the best for your money and what best suits your needs. This is the 2nd time I have bought a car here and have referred several people to this facility and dealer and will continue to do so. Could not ask for better!!

marivic

7 de ago. de 2013

All people in here are very nice, pat kelly is the best and we're very thankful to him because he do his best to get the car what we want and charlie is a nice guy, he tells everything that we need to know. And next time we're going to buy a car again were going to come back in this dealer.

Vic

6 de ago. de 2013

Steve, Mark, Pat, and John were all great! Thanks. We got a fantastic deal. Financing was easy as could be.

Newmazdafan

3 de ago. de 2013

My salesman larry was very helpful in every way he helped find me a great vehicle knowledgable about every aspect and was completely honest from the beginning. He did a great job at getting me the best deal possible. Thank you larry really appreciate it.

Jnied

3 de ago. de 2013

Fvery friendly and helpful. Also got a good deal (i think). And was able to get everything done in a few hours

bap47

11 de jul. de 2013

Great people. Charlie was very friendly and honest. Found a lower price elsewhere after purchase was already made. However very great people and the service agreement is great!

Mroberts21b

6 de jul. de 2013

Our overall experience was great. Tom and John were understanding of our budget and worked hard to get us a great deal on a new Mazda 3 hatchback. The process went smoothly and we bought a great car.

bstorino

1 de jul. de 2013

Both Sales Representatives Charlie and Mark as well as John, Sales Manager did a very good job presenting the vehicles and working with me on the trade in allowance and final price of the vehicles purchased. Overall experience was very good.

rdelarosa923

29 de jun. de 2013

Charlie was very helpful. He knew plenty about the car we were about to buy. He also was very informative when we went to test drive. During the transaction he treated us fairly and we got the price we were looking for. Highly recommended!

Ccotenj

26 de jun. de 2013

This is the third vehicle I have leased feom this dealership. If anything, the experience was even better this time than my previous times (and I would have not come back if the first 2 times were not very good). Pat was very responsive and helpful, and made the purchase experience as sumple and easy and possible. Mark went above and beyond the call of duty to find me exactly the car I wanted.I could not be happier.

bobwh40

25 de jun. de 2013

This is the third vehicle that I purchase from Maple Shade Mazda and I have been more then satisfied. I am especially satisfied with the service I received from Charles Warner. He was most helpful and knowledgeable in assisting me in my selection.

salmonhale

22 de jun. de 2013

We were looking for the right car for our 17 year old daughter who just got her drivers license. We wanted a car that would have all the safety features and would protect her in tbe event of a crash. We were back and forth on whether to get her a basic car, or one that had all of the bells and whistles. Charlie and the other people at Maple Shade Mazda were totally fine when we changed our selection 3 times, they were patient, provided several different options, and even stayed late the night we picked up the car. They wanted us to be completely happy with our selection and worked hard to make sure that we were.

Kbiglin

18 de jun. de 2013

My husband and i had a great experience with Mazda! John Edel and Tom Bonanno were very nice, helpful, and provided Great Service! We are happy to leave in our new mazda 3!!! Woohoo!!!

donnamhayes2

13 de jun. de 2013

Everything was great and smooth sailing. Everyone was helpful and honest. Had an easy time with everything front start to finish. Would come back for my next car.

bethbres

10 de jun. de 2013

Pleasant car buying experience. We got what we wanted. Charlie was helpful and Pat Kelley was responsible for getting us in with keeping in touch through email. We look forward to keeping it running smooth with service at your dealership. Thanks!

donnamhayes2

10 de jun. de 2013

Mr.Kelly was extemely helpful in finding the car my wife and I were looking for. He was courteous and not pushing any car on us that we were not interested in. I would recomend Pat to anyone of my friends or relatives looking for an automobile. THANK YOU,MR.KELLY!

jcugliotta

7 de jun. de 2013

Our salesman Pat was exceptional. He as was knowlegdeable as he was excited about the Mazda 6. All transactions went smoothly from start to finish. He was courteous, able to answer all of our question about the car and we drove home happy the same day with our new 2014. Zoom...Zoom. We love it!

jojosnic

4 de may. de 2013

Yuriy was great to work with - he was very paitent, straight to the point & kept on track.Very professional and friendly. He made the negotiation process as painless as possible. We highly recommend him! We will be back in one year when it is time for our daughter to start driving.

lmorton

12 de dic. de 2012

Had a really great experience. Dan was awesome! He knew exactly what he was talking about and he made me feel very comfortable buying my first new car!

lspina

6 de dic. de 2012

I would highly recommend this dealership to my family and friends. I had a great experience with this dealership. Ralph (the manager) was a great help and made our transaction go smoothly.

terrorshard

16 de dic. de 2011

Was in the market for a new car and wasn't sure what I wanted to do. As a "let me just see what Maple Shade Mazda has to offer" stop I ran into Jabier Perez who was quick to meet me outside on my way into the showroom. Quickly identified my needs and answered all my questions I had. I ended up leasing a new Mazda 3 on the spot when offered a great deal. Dealership also followed up several times to make sure I was happy with my purchase. Easily to the best dealership I had been to all day (and I had been to a lot). Maple Shade Mazda will be getting my business for years to come.

newmazdaowner2011

6 de nov. de 2011

I had read poor reviews of this dealership, but as someone who isn't too hard to please and who finds it pretty easy to get along with people (and since it was the closest dealership to my home), I decided to keep an open mind, and I went anyway. Big mistake. My brother had just graduated from college and gotten a great job and was looking for a specific model, and they happened to have what seemed to be a decent deal on a used car. We were all ready to sign the papers and get going, and that's when things went wrong. For one thing, our salesperson was also helping another customer (which is completely understandable, they're doing business), but it took him ridiculously long to get back to our table. And then came the kicker -- he came back to us apologizing that he was wrong on the sticker price, that it was actually $1000 more than what he had originally told us. This was after he found out we were planning to pay in cash. We were completely displeased, since this is clearly one of the sleaziest tricks in the book, but my brother had his heart set on the car at that point, so we took it. And then he started to notice some issues with the ignition, and he took it back for service within the warranty period. The service department stated they couldn't find any problems with the ignition, so they did nothing. Literally 2 weeks after the warranty period ended, the car would not start. Period. It was towed to the dealership. They said they did find a problem with the ignition this time and it would cost almost $900 to fix it. My brother checked with Mazda headquarters and they stated that if the vehicle was brought in for the same issue before the warranty and it wasn't fixed, that it would still be covered even though he was 2 weeks past the warranty date. The service department's response was that it was not related to the first problem, so he would have to pay. I'm not a car expert, but if the car wasn't starting consistently, and then it wasn't starting at all, then it seems that the problems are related. We couldn't believe it.To make a very long, nightmare-ish story shorter, we ended up trading in the car a few months later for a brand new car, same model. We thought we'd have more luck at the Turnersville branch, but since they're owned by the same people, apparently no such luck (see the review posted in Maple Shade Mazda - Turnersville for details). We drove out to Piazza Mazda in West Chester, and had a fantastic experience there. Do yourself a favor...save yourself the headache and the problems, and take a drive out to Piazza Mazda for a totally friendly, hassle-free experience!

cfd523

16 de ago. de 2011

I have purchased three cars from this dealership and have not been let down yet. Great deal on all three vehicles. Friendly staff sold me over toyota.

miked0826

13 de may. de 2011

Went last week to trade in my SUV and get into something smaller, cheaper, and better on gas. I have to say that from the second I stepped in there it was a great experience. Ryan was the one who I dealt with and it was a pleasure. He and the entire staff there did a tremendous job of listening to me and getting me into the car that fits my lifestyle and budget. They didn't try to oversell me on anything, and they also went above and beyond to make sure I didn't leave with a car that was just cheap and not reliable. They got me into an 06 Cobalt, which was everything I asked them for in one car. I wanted 4 doors, great gas, and cheaper then my truck and they did all of this for me in less then an hour. It was very cool having my whole checklist completed. The service there was beyond great. I don't think I'll buy a car from another dealership the rest of my life. This place knows that there doing.

MasterShake2129

18 de abr. de 2011

I took my car in for warranty work, broken clutch pedal, on 4/13/11, that day I get a call that the cylinders are leaking and that is the reason for the shifting error, not the broken clutch pedal. Every mechanic I have talked to said the pedal was the issue I was describing and that the cylinders probably DID need replacing, but were not an imminent concern. Mazda also told me that the engine won't start possibly due to flooding, which does happen with RX-8s. The following day they said that the pedal and cylinders have been replaced, and that they do need to perform the De-Choke procedure for $212 to get the car started, I asked them at least twice to let my father and I do the procedure when we pick up the car since we know how to do it, and would rather not pay the $212 for a half hour job. Pat Kearney informed me that they needed to do the procedure in order to test drive the car from the clutch work. I told them fine since I have no other choice. I received a call 2 hours later to hear the the De-Choke did not work and they are now telling me I need spark plugs ($288) and a new battery ($179). I declined these services and they tell me that I must pick up the car and tow it away (they conveniently do not need to do the test drive anymore?). I got there that evening and told them I do not want to pay for the De-Choke procedure since the car was working fine Wednesday morning until it stalled from the pedal not being able to disengage the gear, and flooded the engine. They told me I have to pay it since it "was performed." My father and I perform the De-Choke procedure as detailed in Mazda Service Bulletin No. 01-004/05, and within 40 minutes have the car up and running. Let me remind you that NO Spark plugs were replaced. I did have to use a jump in order to keep cranking the engine over the 40 minutes, even a brand new battery can't crank for 40 straight minutes. The following day I called them to ask for a refund since the De-Choke was clearly not performed, otherwise the car would have started for them also, they told me no, I also spoke with Mazda Customer Service and they also refused to do anything about the situation. On an additional note the battery that they said needed to be replaced was tested as part of their normal checks, of brakes, tires and battery, and per the invoice it says "Battery Status Good," just further proof that this dealership will say anything to try and get unnecessary services performed on your car.

Shedaisi77

25 de mar. de 2011

Elliott was a fabulous guy to deal with. This is my first new car and he made it so easy! He walked me though everything and made sure that I understood what was going on he was friendly, respectful and helpful. I would reccommend him to anyone wanting a new car from this dealership.

Longport

23 de mar. de 2011

I looked at 3 different car dealers in my area Mazda, Kia and Hyundai. I traveled 60 miles out of my area to purchase the Mazda CX7 from Elliott Cumba he was great. He knew the car inside and out and the test drive along with the dealership sold me on the car.Great job Elliott.

thampel09

26 de feb. de 2011

My expeirence with MapleShade Mazda was very pleasent. I went with the intentions of buying a car from them and happily left with it. I've heard only great things about this dealership and knew this was the right dealer to go to. If you are in the market for a used or new car, Mapleshade Mazda is a good place to look.

jmoore2ooo

24 de feb. de 2011

Everyone there was friendly. They took alot of time with me and I left with a great car at a great price. Would recommend them to anyone. The whole staff was very knowledgeable about the cars.Also they are very good with flowing up on you making sure you are happy with your choise.

Armstrr

17 de feb. de 2011

Elliott is and has continued to be a very friendly and customer service oriented sales person. I met Elliott initially in 2008 when I first acquired my vehicle, a Mazda CX9, which I absolutely LOVE. I returned in 2011 to buy out my lease. Elliott provide me with the same high quality friendly customer service he did back in 2008. Elliott exudes professionalism and should be considered a great asset to the Maple Shade Mazda Family. Before working with Elliott I really hated dealing with dealerships. When I purchase my next vehicle I just might return to Maple Shade Mazda, hopefully Elliott will still be there.

proud mazda owner

11 de feb. de 2011

I was very nervous about the car buying process. Both of the salespeople who helped me, Dawn & Elliott, went beyond any expectations. Also, I had several discussions with the Manager, Adam. I truly felt like Adam treated me like a family member. He runs his dealership very ethically - you can tell that the staff enjoys working with him & for him. He is almost always on the floor, with the rest of his employees. He offered me suggestions that were not in HIS best interest - even though they were in mine. The process took a long time because of family stuff that was going on with me, and Elliott, Dawn & Adam were SO patient. I can't imagine a car buying expereince being any more positive. I have already recommened MS Mazda to SEVERAL people, and will continue to do so. This is the type of place that it is a PLEASURE to do business with!!

gglover002

11 de feb. de 2011

You have to be very careful and review all charges by these crooks. They will take you for a ride in the service department. I plan to avoid this Mazda service department in the future. The sneak hidden charges in the bill and have zero customer service.

KMCNJ

5 de feb. de 2011

I had a very nice experience with MS Mazda. Ryan and Bryan were very helpful and after getting a quote from another Mazda dealership I found the price I was quoted and eventually received was cheaper. As to the comments regarding the service package I cant say one way or the other because I just leased my car but I hope and believe the package is a big positive.

JesseG12485

31 de ene. de 2011

Great Dealership. Ryan Gruber is the best salesman I have dealt with. I used to sell cars myself. And he was great. He knew everything. Answered all my questions.. and dealt with me more then fairly. I would recommend him to friends and family. Going back in 3 weeks to trade in my toyota for a new CX-7. Already started talking to Ryan about it today when I went to pick up my plates for my Mazda 3 hatch

gregho

30 de ene. de 2011

I purchased a Mazda CX-9 here on January 29, 2011. This was a great all-around experience, and I'm thrilled with my new car! I was extremely impressed with Ryan Gruber, our rep, who was knowledgable, easy to talk to, and personable. I felt that he really went out of his way to accommodate us. Unlike in other dealerships, we didn't feel pressured at all. There were no sneaky sales tactics (I am familiar with all of them and was looking for them), and I felt that he was being genuinely helpful instead of trying to trying to sell us on unnecessary features (he suggests what he thinks might be helpful, but then DOES take no for an answer, immediately and graciously). Also, I did not feel talked down to here, like I have by other dealers in the past (I was already very knowledgeable about the car, and he sensed that right away, whereas other dealers insist on trying to "educate" you, to THEIR advantage, and wasting your time in the process). In the end, I got a GREAT deal on my car, better than I dreamed was possible. After asking around, everyone agreed that it was a FANTASTIC deal (trust me on this, I did my research on this and I KNOW). Like in all car purchases, there are a million papers to sign, but Ryan did a great job of explaining every document and making it painless and fast. In addition, the car was ready when they said it would be, and it was beautifully detailed and in perfect condition! We are definitely happy customers.

kathy bantivoglio

28 de ene. de 2011

RALPH WAS THE BEST CAR SALESMAN THAT I EVER HAD, HE HELPED ME TO WIDDLE DOWN MY WISH LIST TO THE CAR THAT WOULD BEST SUIT MY NEEDS. HE WORKED WITH THE MANAGERS TO GET ME TO THE BEST PRICE AND THEY FOUND ME THE LOWEST FINANCING RATE AROUND. HIGHLY RECOMMENDED!

carmil

28 de ene. de 2011

After being burned & ripped off by Sloane Honda in NE Phila, we were very apprehensive about buying a replacement car. Thank goodness we found Maple Shade Mazda! They made us feel like we were one of the family and treated our vehicle and budget needs with complete kindness & respect. We drove out of there knowing we had a great and affordable automobile. I STRONGLY recommend this dealership to anyone in need of a car, without the fear of being blindsided by "BS". Thanks again to Bob, Adam & Elliot!John & Carole S.

pinkpearl

26 de ene. de 2011

I am a return customer to Maple Shade Mazda. I purchased a 2001 MPV the first time, and most recently, I bought a 2003 Tribute.I loved my first Mazda. It was one of the most reliable cars I have ever owned.My experience at Maple Shade was very positive from the moment I entered the dealership. The salesmen were very friendly, knowlegeable, and attentive.I feel like I received a fair price for my vehicle and I would(and have)recommended this dealership to other people.

ktucker

25 de ene. de 2011

Elliot was very helpful and knowledgeable about the CX-9. As I had previously been loyal to Cadillac's, he made me fall in love with Mazda's. Elliot knew about all of the features, was friendly, helpful and very courteous. He always exuded professionalism. I appreciate all of the time he took to share his knowledge about the car. I never felt pressured. I definitely enjoyed the car buying experience at Mazda Maple Shade.

beckylabar

24 de ene. de 2011

It was great service at Maple Shade Mazda in Maple Shade, NJ.It was my second time to buy a car from Maple Shade Mazda my previously was purchased from Mazda of Turnersville. Dawn Lepek is wonderful to help me out, show me around the cars, test drive, show me the service parts in the back and great communication with me that I'm hearing impaired.

phophar

18 de ene. de 2011

Good experience overall.We purchased a Mazda CX-7 (White colour with Convenience Package) from Dawn Lepek in first week of January 2011 at the dealership and also dealt with Mr. Jabier Perez upon visit to the delarship.Jabier and Dawn are both extremely professional, polite and competitive car sales persons who know the value of time and the preciousness of offering the right deal.On a completely seperate note, Just a word of advice for any potential car buyers going to any dealership looking for any car anywhere in America;Car purchasing is a very laborious and tiresome exercise which must only be undertaken by people who have the patience and the heart to withstand disappointing price figures which can be totally out of one's spending budget. The vehicle MSRPs quoted at any dealership in America are not the final price of any car. A, $22,800 car actually turns out in the long run to be around $26,000 after adding the extra expenses which one never even dreams existed. We have faced that disappointment and have suffered bitterly over it as we have ended up over stretching our budget to the extent where we are no longer happy in purchasing a new car. Once again to re-iterate, i must make it clear that there is no mistake on the part of any dealership in our loss. They did their job perfectly well and did not hide anything from us. Its us who never dreamt that there are so many extra charges associated with any car purchase.Being honest, i truly wish i had not purchased a new car as i feel being tied by the neck in debt over an unnecessary over spend. It is perhaps wiser to purchase a used vehicle.

nsnyderpa1

17 de ene. de 2011

Overall pleasent purchasing experience. Dealership had the best selection and received cars before others in the area. Their inventory website was current and accurate which let me find hte car I wanted, when I wanted it. After a little negotiation, felt final price (New and Trade) was fair to me and them and well below what Edmunds told me to pay,a nd what I expected to receive for my trade. Free routine maintenance was an added bonus. Ralph was personable, good with my 9-year old during the process, knowledgeable on the car (more so than an other dealer I visited), and seem to be on my side as price was discussed. After buying from 2 Mazda dealers (and talking/visiting a few others) in the Philly area, definately had a better overall experience at Maple Shade.

Megan.Pearsall

16 de ene. de 2011

We really enjoyed working with Dawn, she is a really great woman. There was NO pressure from her and she would just go with the flow. The paperwork was easy, we felt a little pressured by the manager to finance with the dealership, but otherwise no problems. The car was in good condition, our only complaints: the tank was about empty, our key's battery was dead and there were what looked like coffee stains in the car, that were suppose to be cleaned. We would use this dealer again and would work with Dawn again.

LarryBEE

12 de ene. de 2011

I saw a car I was interested in on AutoTrader.com - the car had just been listed - When I called I spoke with Elliott who was very pleasant and helpful. After a brief conversation he took my number and agreed to call me back to see what, if anything, he could find out about the car. Not 5minutes later he called with a detailed list of positive points about it and even dropped the price as further accommodation. Kinda didn't seem real. I had never really experienced this type of dedicated service. Nonetheless, after voicing my concern about buying a used car, Elliott agreed to meet me at my mechanic in philly with the it. My mechanic put it up on a lift and gave it a clean bill of health. That was yesterday, today I'm a proud owner of a Mazda3 - ZOOM ZOOM . . Elliott, Adam, Ryan & Brian all assisted me with the purchase and to tell the truth it still seems unreal. The measure taken to make me happy was paramount and I couldn't be happier. Well done Maple Shade Mazda,Larry

smisirli

5 de ene. de 2011

I have great experience with maple shade mazda. Sales person Ryan Grubery is extremely friendly and helpful for any subjects. I highly recommended this dealership to anyone who is looking for used or new cars.They have good financing options for new and used cars.

hurricane89

31 de dic. de 2010

We purchased a new 2011 CX7 from this dealer today and our overall experience was very good. We are returning customers, 2001 Millenia, 1997 Millenia, 2007 MX5, and returned due to the positive experience with Maple Shade Mazda in the past, and the on-going service from their service department. The sales people are friendly, and the financial officer was very helpful in getting us the monthly note that we felt we could afford. Our experience with the service department has always been good and the service of the best quality. We would reccomend Maple Shade Mazda to anyone interested in purchasing a new or used Mazda because of the quality of car(s) and the quality of the dealer.John & Penny Long

emsa408

30 de dic. de 2010

My experience with this dealership was incredible. My salesman, Ryan Gruber, was extremely helpful and knowledgeable. He made the entire process of buying a car very pleasurable and painless! He stuck to his word and I didn't feel like I was being taken advantage like you do at other dealersips. I would definitly recommend the dealership to anyone looking to purchase a vehicle.

Johngreis

29 de dic. de 2010

I needed to trade-in my truck and buy a car that had gas mileage that was more manageable for long commutes to work and home. I had three different used cars in mind, each from a different manufacturer and dealer. I went to Maple Shade Mazda because the gap between my trade-in and the Mazda 3, that I wanted to purchase, was enough to most likely put it out of my price range. The Mazda was my first choice because of my past experiences with my Mazda 323, that I ran for 13 years and 265,000 miles before I sold it, so I figured I might as well give Maple Shade my terms and let them send me on my way to the more price appropriate car. To my surprise, with the "Pre-Owned Certified" warranty (I had intended on purchasing an extended warranty), the car was right in my price range. Now... when I say surprised I mean "Really" surprised! I've been buying and selling, new and used vehicles for more than 30 years and this was without a doubt the easiest and least stressful or pressured purchase I've ever made. I knew what the numbers should have been, going in to the dealership and I was sure that it was unlikely we were going to make a deal but Ryan Gruber and Alan Dimmerman were friendly, open and professional in their negotiations. They listened to my needs and to my concerns and made every effort to address them. No pressure, just problem solving! It doesn't get easier or more comfortable than this. Sincerely,John Greis

acinoml

27 de dic. de 2010

I saw the Mazda I purchased on line and I decided to go into the dealership to test drive. When I walked on the lot I saw the Tribute I had seen on the website and looked in the vehicle. Within a minute of walking on the lot and locating the car Ryan came outside to assist me. He grabbed the keys and we went for a test drive. I liked the way the car rode and decided to buy. We returned to the showroom where Ryan got the paperwork started and I am the proud owner of my second Mazda purchased from Maple Shade Mazda. Everyone was friendly and courteous and I would definitely recommend them to anyone else looking to purchase a new or certified used car.

edlaura

24 de dic. de 2010

******BUYER BEWARE OF THIS CAR DEALER*****I had two payments left on my previous Subaru contract, so, I leased a new car from Maple Shade Mazda in Maple Shade, NJ and was told my previous car lease would be paid off as part of the sales negotiation. Well, it wasnt and now I have two separate car payments this month. I called Maple Shade Mazda to find out what happened and I was told, (in not to nice of a tone) that I agreed to one payment only, not paying off the other car as I was told by the salesman and the general manager. This response came from the sales manager, Brian Golin. The general manager, Adam Dimmerman will not return any of my phone calls, which leads me to believe this is a sales tactic. (I have purchased/leased several cars in the past and I can attest that the GM will always call you back once you are a customer of that dealership). As a consumer purchasing a product in good faith and expecting that in return, I feel I was lied to and cheated in order to make the sale, then ignored. Mazda USA Corporation, seems to apparently condone this practice, because after listening to my complaint, they were not willing to offer me any assistance. I thought I was dealing with a reputable company, but I do not feel this way now. I really expected them to help me make this right. Consumer Disclaimer: this complaint is not to slander, libel, abuse, etc. the above car dealer, manufacturer or its employees, I am only relaying my experience with them.****Please repost so other consumers in this area can be informed****Please note: This will not start internet circulation until January 1, 2011FINAL NOTE: On 11/11/10, I posted a good review of this car dealer at www.dealerrater.com, due to the fact that I was contacted three times by different people in the sales department and asked to do so as soon as possible (with a free oil change as the bribe). Obvious to me now, they wanted the good review posted before the bad news came in the mail.

Shiram

22 de dic. de 2010

Believe it or not Ryan got me into the dealership and whatever we discussed via email and telephone was exactly what happened at the dealership. No games or gimmicks. One of the easiest car buying experiences I have ever had. It was worth the drive. Would definitely buy from Ryan again. Thanks.

smoxey

11 de dic. de 2010

This was my second Mazda that I purchased through Maple Shade Mazda. I could not be happier with them. They went above and beyond the call of duty to help place me in a new Mazda 3. Elliot, the salesman, even went as far as to set up my blu-tooth phone to be recognised by mt car! Again, could not be happier. Will definetely go back when the time comes for a new car!

tighe15

9 de dic. de 2010

I have now bought two vehicles from Maple Shade Mazda and can't wait for my current lease to expire so I can buy my next one. I get straightforward, up-front pricing right away, and when I go there to take delivery, the car and the paperwork are ready when I arrive, and everything is done professionally and friendly. I think Mazda has the all-around best vehicle lineup at its price point, and Maple Shade Mazda is the only place I'll go.

EMCHAK

8 de dic. de 2010

Our last two car purchases have been Pre Owned Certified Tributes from Maple Shade Mazda. We found this dealership to be excellent for both. Their Service Department always completes the work in a timely fashion and the loaner car is a great benefit. On our most recent purchase, our salesman, Ryan was excellent, courteous and professional. I would recommend this dealership.Ed Chaklos

sparda3636

7 de dic. de 2010

I would have to say going to Maple Shade Mazda has been a great experience for me. This is my second time going to them, and I must say I recommend that everyone should at least check out Maple Shade Mazda. I promise you, you will not run into shady car salesman, what you will run into is honest salesman and finance department that is willing to work with you and help you out. I was one of the fortunate ones, I was being helped and guided in the right direction from salesman Ryan Gruber, I am a soon to be father, that had a lovely Mazda RX8 but needed a family oriented vehicle, and Ryan was willing to go above and beyond, his duties to help me out, financially. And was able to get me in the vehicle that I needed. There should be more salesman like Ryan, it would make purchasing a vehicle easy and relaxing enviroment. You don't find to many humble salesman like Ryan and I want to say thank you Ryan, for being a one of kind salesman.

jeliro

7 de dic. de 2010

Maple Shade Mazda and it's employees were pleasures to deal with. Car shopping has never been a pleasant experience for me, but Elliott was the "anti" car salesperson, polite, non-pushy, a real gentleman. We were very happy with the deal worked out for our new CX-9. We're looking forward to many safe miles on the road!

marialyswalker

6 de dic. de 2010

I Leased a Mazda3 after owning Acuras for over 6 years. Ralph knew exactly what I was looking for which made both my decision to lease with Mazda and my lease purchase effortless. They were very helpful and patient which worked out great for me, since I got the deal I was looking for. I Would recommend this dealer to anyone who is looking to be heard and not to be given the run-around. Thank you Maple Shade Mazda for making my car buying experience pleasurable. I absolutely love my car and do not miss my Acura TL one bit.

krissbie

3 de dic. de 2010

I am very pleased with my purchase from Maple Shade Mazda. My salesperson, George Wernery, was wonderful to wotk with and he could not have been more personable, honest and knowledgeable. He made the sales process easy and it was fun to buy my new car! I would certainly recommend him and go back to him for future purchases. I feel that the car was priced fairly and was able to easily secure financing.

Kelly.L

30 de nov. de 2010

Everyone was very helpful and made the transaction quick and easy. I would highly recommend doing business with this dealership. I was not pressured into anything and was offered a great deal. Elliot was very helpful throughout the negotiation process. It was a great place to purchase my first car!

ferrara

30 de nov. de 2010

We recently dealt with this dealership for a new Mazda 3. Adam went out of his way, even though it was after hours, to work out a great deal for us. We really appreciated the professionalism of Elliott Cumba, who handled all the details and paperwork. The entire staff was friendly and accomodating and made it a pleasant experience for us. I would definitely recommend this dealer to everyone, and will go back to them for our next vehicle without hesitation.

cmunoz

29 de nov. de 2010

My experience with Maple Shade, NJ Mazda was very delightful. With the help of thier salesmans Javier & George,I was able to choose and decide what car best fit my family needs. I was very pleased with the service that was provided to me. The best way to describe Maple Shade Mazda is "EXCELLENCE IN CUSTOMERS NEEDS"

muralla7

28 de nov. de 2010

Mazada Maple Shade made me feel really comfortable through out the entire process. The sales man did not in any way force me to buy the CX-9. He was very knowledgeable about the vehicle itself. I do believe that the dealership did its best to give me the best deal possible. As a result, I got a great deal on the vehicle and was very satisfied with the entitre process. I will definitely recommend the Mazda Maple Shade dealership to my family, friends, and co-workers.

johnfar

27 de nov. de 2010

This was by far the most enjoyable car-buying experience I have ever had. Don and Jabier were helpful, knowledgeable and patient, and got me a deal on a Mazda 6 that I am really happy with. The whole process was efficient, fast and pain-free. Everything was 'up-front' and they clearly had the interests of the customer at the top of their agenda. They were a pleasure to do business with, and I recommend them unreservedly.

jal2288

10 de jun. de 2010

Elliott Cumba and the entire Maple Shade Mazda dealership was nothing but professional and friendly. They made my car shopping experience a great one and I'm sure I will be back there again when my lease is up. They make you feel like you are "part of the family". I highly recommend Maple Shade Mazda!!

kg2qe

9 de jun. de 2010

Elliott Cumba was the most professional car salesman that we have encountered in our many years of car buying. He was knowledgeable and eager to help us in any way possible--before and after the sale. He is honest and forthright and reliable in all his dealings. He returned our calls promptly and was a pleasure to do business with. We would recommend him to all our friends, neighbors, and associates.Henry and Elaine Grusler

ruthdougherty

29 de abr. de 2010

Never have I been treated as fairly while purchasing a new car. The salesmen were knowledgeable about each vehicle I test drove. Being a woman buyer, I never felt talked down to nor did anyone try to push me towards a purchase I wasn't comfortable making. I am now a proud owner of a new Mazda 6. Ruth Dougherty

steven0217

29 de abr. de 2010

I purchased my first of many vehicles in 1979, a RX-7. Since then my family has continued a relationship with Maple Shade Mazda to this day. We have found the prices to be fair, the selection to be unparalled and, most importantly, the service exemplary. They have gone overboard to solve whatever few problems arose. I have, and will continue, to recommend this dealership.

grd

27 de abr. de 2010

I have purchased 7 New Mazdas from this dealer since 1989. They are a great dealership with courteous employees who provide a pleasant buying experience with competitive pricing. The experience of several negative reviewers has not been my experience. The dealership has a greeter and the salespeople I have dealt with over the years have all been knowledgeable, low-key and helpful without any pressure to buy a car or any unwanted extras. They provide free oil changes and loaner cars and have great service.I would recommend this dealer without reservation

jnetjr

20 de abr. de 2010

My wife took her Mazda to Maple Shade Mazda for service. She explained to the employee, Bill, that her vehicle was recently repaired at an outside garage. This garage replaced her power steering pump. Her vehicle was now making a noise when she turned. She was unsure if it was the same problem and explained to Bill that if it was, than she would take it back to the garage that did the orignal work. Bill failed to tell my wife that they charged a $124.00 to diagnos the problem. It was determined to be the same problem and I went to pick up the vehicle. I questioned the invoice which said, "Test driven". There was also a miscellanous charge of $10.00 for supplies. Bill explained to me that this charge was for paper and printing cartridges. I asked Bill why he didn't advise my wife of the fees knowing that she would take it back to the other gagage if it was the same problem and he responded that its posted. I found this to be an unethical business practice.I requested to speak to the service manager, Carlo Giannotti. However, was told that he was with a customer. I left several messages for him and he has failed to return my calls. I proceeded to call the service director, Peter Janis, and left a message for him. Janis has also refused to return my call. I may be a little naive in reference to the charge for diagnostics. However, the vehicle was "test driven". It was not hooked up to any type of computers. Furthermore, my primary complaint is their poor customer service. I have left several messages without any type of return call. I suspect that this is how they treat any customer with any kind of compaint. They ignore you and hope that you go away. Due to their extremely poor customer service I would strongly recommend that if you are in the market for a Mazda to shop elsewhere.

tdicm6

22 de ago. de 2009

They are the most unethical dealer you will ever deal with. First, they tried to trick us into paying an extra $500 dollars on our downpayment by hiding some numbers in the projection. After we worked through that, we signed a sales agreement and put down a $500 dollar deposit and awaited their call to pick up the car. The same day we were scheduled to pick it up, they called and said they had sold it to someone else!!! They could offer no reason why I had not been contacted before that happened. But they said they work work out another deal to make amends. Then they tried to sell me another car for $30 more a month and said that was the best they could do. Sales Manager Adam Dimmerman and the owner treated me like I was unreasonable for being upset and tried repeatedly to make it my fault this had happened. Then they refused to give me back my deposit until I gave the the sales agreement! The agreement they did not honor! Rest assured I made copies of everything before returning. It even appears they are posting 5 star reviews of themselves on Edmunds (not bright enough to change their user names). They are complete scumbags! RUN DON'T WALK to any dealer other than Maple Shade/Turnersville Mazda, you can't do worse.

mpd210

18 de mar. de 2009

I had my car damaged while parked at a parking garage. The garage said they would pay for the damages. This mazda dealership took full advantage charging way more than necessary. However that is not my complaint, as I had nothing to pay. That just shows how dishonest they are. My complaint is that they damaged the rear bumper and would not take responsibility for it! They denied they did it, when I know for a fact the rear bumper was 100% undamaged when I dropped the car off. I have warned the garage insurance company to stay clear from them from now on. I am also urging all those reading this review to beware as well. There are plenty of other, honest mazda dealerships out there.

bernardm

27 de ene. de 2009

BADLY TREATED at MAPLE SHADE MAZDA (NJ)On January 19 2009 we (husband, wife and two little children of 3.5 years old and 17 months) started at 10 am to visit car dealers. We were interested in a Mazda CX-7 (we had checked the online Kelly Blue Book before starting out). We arrived at Maple Shade Mazda latish in the afternoon. We were interested in a particular used Mazda CX-7 we had seen on their online listing in Kelly Blue Book, but we were told it was not available. Instead, we were shown, and test drove, a 2007 Mazda 5 which had about 18,500 miles on it. We were told it was available for $15,950. We liked the car but not its color. Initially we were told it was the only one available. So we asked if another one (perhaps from a different year) might become available in the next week or so with a different color. We were then told that a black used 2008 Mazda 5 with 18,500 miles was available after all (although it seemed odd that it appeared to have been overlooked initially, after 7 hours of looking for a car with two little kids we didn't ask why - in hindsight, we should have asked). We were told the price for this car was $16,890. We ended up paying $16,090 for it, after trading in our old car ($400 credit) and rejecting what they called the `certification' (another $400). The following day we checked the Maple Shade Mazda online listing in the Kelly Blue Book and found THE SAME CAR WE HAD ORIGINALLY TAKEN FOR A TEST DRIVE. It WAS LISTED BY THEM for $14,650 INSTEAD of the $15,950 THEY QUOTED TO US when we were in their shop/showroom. The listing included two other 2008 Mazda 5s (which they did not mention to us when we were there) which had only 12,000 miles, but were listed at the same price they quoted us for car which had 18,500 miles. The DISCREPANCY BETWEEN THE PRICES ONLINE AND THOSE QUOTED IN THE STORE left us feeling that they had been less than straightforward with us - that THEY TOOK ADVANTAGE OF A TIRED FAMILY WITH TWO LITTLE KIDS.The following day we went back to the store/showroom to complain. We eventually met with the manager (a 5 minutes conversation) who said that "we should have done our homework first, before purchasing" (which to us meant "you should not have trusted us"). He also asked us "if we had been under the influence of alcohol when we purchased the car."So we are writing to express our dissatisfaction with the way we were treated by Maple Shade Mazda -- and by the manager in particular. HOW MANY e.g., ELDERLY PEOPLE who do NOT HAVE EASY ACCESS TO THE INTERNET have similarly been QUOTED PRICES in the MAPLE SHADE MAZDA STORE/SHOWROOM which areSUBSTANTIALLY HIGHER than what is QUOTED ONLINE? We do not think this is a particularly ethical way to do business, and we hope our experience will convince people, especially people with no internet access, to BUY THEIR CARS SOMEWHERE ELSE, somewhere where the sales people and management WORK WITH rather than against the customer. Needless to say, our experience has soured our feelings for Mazda North America sufficiently for us to take the time to write this letter and to share our story as widely as possible.