cjbecker2822

29 de ago. de 2016

This is the third car I have bought from this dealership and the customer experience gets better everytime I come here. Tom Donalson= true professional. Not only does Tom get you a fair deal but before you leave gives a very through overview of pretty much everything on the car. We could not be happier with our purchase. P.S I drive over 100 Miles to buy from here, they are that good!

sunny123

27 de ago. de 2016

He always tries to make us funny during our purchase for a new car. He offered us the best deal too, and I accepted it.

Michele

25 de ago. de 2016

This dealership was top notch! Jimmie went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a vehicle the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Jimmie Wilson to anyone who is looking for a new or used vehicle.

Audrey Newson

15 de ago. de 2016

Always very courteous and prompt. I am a returning customer because of the great service he provides with every visit! Have referred friends and family to Marietta Toyota due to the great experiences with Reggie.

Gretchen and Jason Witt

1 de ago. de 2016

Richard (Dick) Warren was a fabulous salesman. He took up so much time with us and was very focused on which vehicle suited our family the best. He answered all of my safety and feature questions very throughly. He is very knowledgeable on all of the Toyota style vehicles. Dick made the car buying experience an enjoyable one. I highly recommend Mr. Warren and we will be returning to both Marietta Toyota and Richard for our future purchasing needs.

Brian O

19 de jul. de 2016

We had a terrific experience at Marietta Toyota. Specifically my daughter was transferred to the area from the west coast and needed a car upon arrival. Approximately one week before arrival I worked with Tom Donalson to negotiate for the purchase of a Prius. He was just as professional as he could be, gave us a fair deal, and took the time to be sure that when we left the dealership we had everything we need, along with a very thorough hands-on overview of the car. What was amazing to me is that he left me a message today (4 days after we bought the car) to be sure my daughter has settled in and asked sincerely if she needed anything. Truly the best experience I have ever had purchasing a car!

Very Satisfied Customers

14 de jul. de 2016

Followed Richard Dick Warren to Marietta Toyota for a second car purchase, and it definitely will not be the last! Just like my sons first car buying experience, Dick Warren was an extraordinary salesperson that takes the customers best interest to heart making sure they get the best possible deal. Just like clockwork, he went above and beyond the call of duty to make sure this new car buying experience for me went very smoothly with absolutely no pressure sales tactics from start to finish. I will continue to recommend Dick Warren to all my family and friends, in addition to recommending him to anyone that happens to mention they are in the market to buy a new car. The drive to Marietta Toyota from Kennesaw was well worth the extra time on the road to have the peace of mind knowing you are working with a salesperson with instilled character values and integrity. Entrust him with your businessI promise you will not be disappointed!

AndrewF

6 de jul. de 2016

Very deceitful and rushed experience. Will give you false quotes over email/phone and literally do anything to get your foot in the door. They will not hesitate to rush you into signing paperwork and try to worry you saying the car could be sold online soon if you don't hurry.Horrible business practices.

T

24 de jun. de 2016

I had been looking for a good used Ridgeline. Marietta Toyota had the one I wanted. Ken Lane helped make the purchase smooth! Very satisfied!!

jim2016

23 de may. de 2016

Jimmie was very willing to go out of his way to assist in the purchase of my new Toyota Sienna. His follow-up support as assistance was second to none. I can recommend Jimmie as a very knowledgable new car sales associate.

JA Milling

13 de may. de 2016

Jimmie Wilson was amazing in helping us find a 4-Runner for our 20 year old son! First, he helped me learn about the 4-Runners. He was very thorough and patient as I learned about all of the various gadgets. Then, he was so great with my husband in picking out the best one and getting the best price! Finally, he was so great with our son when he helped surprise him at the dealership with the perfect 4-Runner! We could not be more happy. Jimmie was the best! His experience and personal skills are superb! Ask for Jimmie if you are looking for a Toyota!!

mariettatoyota

30 de abr. de 2016

Had 2005 Tacoma brakes serviced; Had to return vehicle to 3 separate times due to squealing and popping of brakes when depressed. Each time they gave me a different excuse and tried to sell me another service. I gave up and took vehicle to Cobb County Toyota. The explained the problem and corrected it on one try. Also took my Avalon here, each time they told me I need to do multiple things to maintain vehicle. I took to Cobb County Toyota they explained that my vehicle did not need repairs. I do not trust the incompetence and continued pressure by service technicians.

Truck

12 de abr. de 2016

Aaron was excellent! He helped us find the Toyota Tundra we wanted and we feel we got a fair price. Good job Aaron!If we need another Toyota I would come see you!

Gev

4 de abr. de 2016

I'm giving Justin a 4 star accolade. Such excellent service and helpfulness. People like him make take away the hassle and present useful and needed information. I couldn't have had a better experience there!

Jason Allen

4 de abr. de 2016

I would like to start by saying this was the first time I bought a new vehicle and my experience was amazing from Justin my salesmen to the finance manager Pete and everyone in between were amazing thank you so much Marietta Toyota

PhyllisMc

24 de mar. de 2016

I always experience excellent service at Marietta Toyota. They provide professional and timely service with honest recommendations. Even when costly service was needed, they weren't trying to overcharge... just stated facts without pressure. I later learned from a second expert opinion that Toyota mechanic was right.

jrs02092016

9 de feb. de 2016

One of, it not the most, pleasurable buying experiences. I received the TrueCar quote and received a quick email from Anthony Hamilton. Met with Anthony first thing the next morning and while the vehicle wasn't exactly as I had spec'd, the additional options were welcomed and Anthony made a very reasonable deal. I was in a hurry and not only did Anthony make the process quick, the finance representative rushed things through just as quickly and I was out with my new 2016 Tacoma TRD 4x4. Thanks also to Anthony and the Marietta team for following me home with my new car. Great service and experience!!!

Not a Fan of Marietta Toyota

25 de ene. de 2016

This dealership does not honor their own TrueCar certificate. After not honoring the TrueCar pricing, they promised to look for a car for which they could honor the certificate. I got the old bait and switch routine. I was emailed a price for a car - then Ric wasn't available for an appt. The next I heard from him was that the car they had just quoted me a price on had just been sold. Imagine that!Lastly, be prepared for poor customer service - Even though you make an appt. you may wait hours for Ric and Robert to offer a car at an unreasonable price.

jrdixon9

22 de ene. de 2016

If you use TrueCar, be prepared for them to not honor their commitment. TrueCar states that "all dealer fees are disclosed". They slap several hundred dollars of extra fees on top of the one they disclose.The staff is dishonest.Customer service is non-existent. Purchasing a new, $40k car with them will not even get you an email back.

Boulder43

9 de ene. de 2016

Ric quoted me a great price over the phone for a new '16 4Runner. However it took all day to get back to me. That evening I asked for a couple of photos and the quote in writing via email. Hours went by and they closed. I did not hear back from Ric. Email and called him several times - no response. I was going to drive down there from Nashville. Waited for them to open in the morning and received a call at 9am est from Ric saying that vehicle sold 2 days ago. Wow! Think twice before entrusting them with your big ticket purchase.

nope124

1 de ene. de 2016

We were assured over the phone, by John Madrox, that they had the car and color of vehicle we were looking for. When we arrived from out-of-town, they did not have either and John claimed we had requested a different model (even though we had the papers to prove otherwise)... Don't believe a thing these people say and take your money somewhere else!

sam

30 de dic. de 2015

Very rude behavior by sales person. Its very shocking that somebody even behave like this to any stranger. Can you believe if sales person telling to your family member, who are you ? I don't asked for your opinion. Nobody expect respectful behavior but not even disrespectful. worst experience !!

Bob

28 de dic. de 2015

I had inquired on internet one particular car. The Sales man John called me this morning and said they got it, come and visit us today, I repeated ask him few times to confirm about vehicle and he said yes they have. So i drove almost an hour to see, as soon as i reached there, he said don't have that car so instead of that get another one, what a jerk.... So my advice is never be fool by salesman.

abderzak.khelili1893

22 de dic. de 2015

I bought a used corolla for $15,100 the salesman encouraged me to buy it because it cheap and there is no dealer fees "not like a new one , they are charging $2,100 dealers fees" this what he said, so under pressure and trust I bought it, I get another pressure from the financial guy to buy the extant warranty bumper to bumper with there own financial system, the day after I found that the new corolla its for $14,750 without any dealers fees, 02 years maintenance free, 0.00% apr for 36 month, so I lost all the benefit and lost money and I m the second owner, because of the trust, i hope other person take my experience to avoid the same rip off.

skatana

19 de dic. de 2015

I m writting this to explain my experience with this Toyota dealership.Searching on internet for best price on new 2015 Prius I came up on Toyota of Marietta.They really have cheapest price for 2015 prius two.On their website I have found 2015 Prius two for $17,990.First two vehicles on internet list for new vehicles were the price I mentioned above,and next in row were for $3,000 more.Only what was confusing was that the those two vehicles for $17.990 didnt have "lifetime warranty" on top of the picture of vehicles..I decide to contact them to get price .They were fast with response and question when I am available to come and do business with them.After asking if this vehicle has lifetime warranty,I was told " yes all our new toyotas come with lifetime warranty".I also asked for color of vehicle.Again question when can I come .....? I work 14 hours a day and I travel alot with my job,finding free time is hard so I asked since I live in other state and 3 hours away ,I would like to get pictures of vehicle and total price out of door.I also told sales person that I do have financing approved ,but I was told that price $17,990 is only good if I finance thru their dealership ( later they approved me for % 4.9 for 48 months,which is $1,573 more then financing with my credit union ).I got rough price over the phone ,but he never emailed me price...why I dont know ??? I told him that I dont need to test drive it,my sister has 2014 model,I drove it plenty of time and I want to buy because of mpg that this vehicle makes.Vehicle is only for my job.My sisters 2014 model has 180,000 miles and never got any issues so,for me its great quality and reliable vehicle.With my lack of free time,3 hours drive,weekend is my only free time... I wanted if possible numbers on paper so if I come that weekend and if vehicle is still available I would get price honored from my email.That email never came,instead I got courtesy email from sales manager who asked me to contact him,I replied to that email and left two messages early sunday letting him know that I want to talk about getting car today.But I never received phone call ,or email...I was asked to fill up application that was sent to me by sales person in order to get vehicle for internet price,but link wouldnt work.So I beleive on following monday I did it online and got approved.Was informed that sales person wasnt there on sunday and sales manager wasnt there .....again no numbers on email.I called on tuesday and spoke to different sales menager and after introducing myself,I was told that ,he knew about me because he have seen my application.I asked for price,but was told he will email me,and again that never happend.Next day I got break in my schedule and left voice mail to the new car sales manager to call me back I could come that afternoon and purchase vehicle.But again call never came,since then no one ever contacted me back.So all together I spoke with one sales person and two new car sales manager and nothing happend.I didnt want to name the people I talked to because dont want their name on here.I wanted to just put my experience with this Dealership.This may help somebody ..Thank you

Science Teacher

2 de dic. de 2015

After no more than fifteen minutes on the Marietta Toyota lot, I selected and began paper work to complete the purchase of a new vehicle. A big thank you to Anthony Hamilton who is product knowledgeable, professional, and personable. I will definitely recommend this dealership as it had the largest inventory of the dealerships that I visited. Equally as important, I will recommend anyone looking to purchase a vehicle to ask for Mr. Hamilton. While I typically dislike the car buying process because of the haggling game, this was by far a most pleasant experience - no haggle, no frills, no pressure tactics. Just plain old fashioned good service.

Soldier Mom

19 de oct. de 2015

I bought my first Toyota at Marietta Toyota in 1997. It was a Corolla and I was diligent about having it serviced on time. I never once had a bad experience with the service department people or anyone else I encountered there. When my Corolla had 123,000 miles on it, I sold it. I then purchased a new Camry there in 2011. It was the same story for this car...a great deal and wonderful service. My husband also purchased his 2007 Sienna here and got an excellent deal with quality service from the service department. We used the services of their body shop one time and it was a pleasant experience. They did an excellent job! Perry Kinney sold us our vehicles and Josh usually was the service person we dealt with when we'd come in for our regular service.

Cheated customer

12 de oct. de 2015

Dont go here. They are cheating customers. I was working with Ric Frazier and confirmed all the price before I go. I drove from Nashville to Marietta to buy the car. After reaching, he is giving new price and also saying that it is a demo car and has 3600 mileage on it. They are really cheaters.

ladymatl

9 de oct. de 2015

A friend and I visited this dealership on October 2, 2015. Used True Car and since the best price on a 2015 Camry LE was shown on the website at True Car, we chose this dealership. Our salesman was Alan. Alan, he stated to us that all 2015 Camry''s had been sold. We questioned this, but looked at a 2016 Camry LE. Test drove and liked it. However, we noticed a sharp looking black Camry XSE sitting in front of the dealership. We began inquiring about it. We came to find out that it was a 2015 with 4,300 miles on it, a Demo vehicle. We also test drove this vehicle. It did not ride as smooth as the 2016 but the price was good. We went inside to start the deal. I told Alan that I already had my financing with my Credit Union. He stated that his finance manager could get me a better deal, but I declined.. I then asked for the Buyer Order. Alan told us that he would be back. Next thing we know, Finance Manager, Roberto came in trying to get me to finance with the dealership. I declined. At this time he told me if I did not finance with his dealership, he would have to add $1,000 to the price of the vehicle, giving no other option!!! What an insult!!! I knew at this time that this dealership did not want or care to do business with me!!! My fiend and I left feeling insulted and discriminated.against. I will never set foot in this dealership again!!!!!

Joe

29 de sep. de 2015

We recently bought a RAV4 and very pleased with the professional service and patience. Worked with Perry and he provided outstanding service. It was a pleasant experience with no hassle.Joe

medical man

29 de sep. de 2015

They deliver what they promise and in a very fair amount of time. Customers keep coming back! I have been doing business with this department for over 15 years and have purchased several used cars with no problems (never had to return----they said they were certified, and they were)!

oproplifter

18 de sep. de 2015

I bought my first car here. I'm proud to say that. I'd go back in a heartbeat for my next. These used cars are held to high standards so you will absolutely get your money's worth. The staff, particularly Jerry, can answer any question you throw at them, and don't see themselves as car salesman, but as agents working to help you find what you're looking for. No pushing or upselling. They're on your side. Make this your first stop and you could save a lot of headache.

mike

29 de ago. de 2015

Got 5 free oil changes for my new 2015 Camry Hybrid.Made an appointment for the first service.Got a few calls reminding me of date and time.Dropped car off on time at 11:30, it was sitting outside untouched at 1:30.I left.Would rather pay money for professional service at an independent Toyota shop than get lousy service for free.

Cargirl22222

18 de ago. de 2015

Went to have my car looked at a few times at the marrietta toyato car shop. Everything was fine until I was being cashed out and the casher Christine was just Horriable she slammed doors and was just so rude in her tone . It seemed like she had a lot going on and brought it to work. I have complained several times to the manger and he just doesn't seem to care or do a thing about it. That place seems to become more and more unprofessional Everytime I go in. I do not recommend going there to anyone at this time.

dcwallace01

31 de jul. de 2015

Stopped by Marietta Toyota to look at the Tacoma trucks and was greeted by Richard King. Had the best experience as Richard was very patient and knowledgeable as I looked and test drove. Did not purchase a new vehicle at the dealership as I found a used Tacoma but when I do get ready for a new Toyota I will call Richard.Dennis

Ray&Rachel

10 de jul. de 2015

After our daughter purchased her new 2014 Highlander we were in the market for a new Camry. Robert Glover Sr. and Roberto Manzur were both great in helping our daughter and her husband purchase their Highlander. We went back looking for a new Camry and we talked with both Robert and Roberto again. Rick Frazier was the sales associate who helped us with all of our questions on the 2015 Camry. He was very helpful, patient and knowledgeable about the vehicle. With his help we were able to make a well informed decision and purchased a 2015 Camry LE. We would highly recommend this dealership and the individuals mentioned if you are looking to purchase a new Toyota Vehicle.

Nick S.

23 de jun. de 2015

Rick Knoll, in our opinion, is the best sales asset Marietta Toyota has, bar none. You are lucky to have him. He helped us purchase our new 2015 4Runner and it was a total pleasure working with him. Rick has the unique ability to make one seem like a member of his family. Marietta Toyota likes to be known as The Family Store and Rick makes this happen. He really made us feel as if he was our advocate during the negotiation process. Our daughter will need a new car within the year and we fully intend to bring her to Rick. We called Rick a couple of days after the sale to inquire about a cargo area cover and cargo mat. He ordered them for us and all we had to do was go pick them up when he called to tell us they were in at the Parts Department. Rick continues to provide outstanding customer service even after the sale and that is the mark of a true professional. We encourage anyone looking for a new vehicle to go to Marietta Toyota. When you get there, we highly recommend that you ask to see Rick as soon as you arrive.

Danielle M

9 de jun. de 2015

I recently bought a 2015 Toyota Corolla from Marietta Toyota. Anthony Hamilton helped me find exactly what I wanted! He was great, and I will definitely recommend him to everyone! He went through everything in the car with me and answered all my questions. He also followed up a few days later and checked in to see how I liked my new car. He has a WONDERFUL personality, and made my car-buying experience easy and enjoyable! I appreciate the perfect service I received from this dealership!

NIT_KSRatYAHOO.CO.IN

27 de may. de 2015

A SPECIAL THANK YOU TO "RICK KNOLL" WHO HELPED ME WITH MY NEW CAR PURCHASE. HE IS VERY PATIENT AND HELPED WITH ALL MY QUERIES. HELPED ME WITH GOOD DEAL.

noone

9 de may. de 2015

A VERY big thanks to Richard King and Shannon for all of their help with my new car purchase! They were unbelievably patient with me!

T

13 de abr. de 2015

I went in to see if this particular dealership had the color I wanted in the Rav4. They too did not have it so due I already went to all the Toyota's in the area I went ahead and purchased the car from this dealership. I had already got a good deal on the same vehicle at a different location and was set to go pick it up the same day if I was unable to locate the color I wanted that was already in stock. They seemed to be nice enough at this dealership and I told them if they matched what the previous dealership was doing then I would purchase it from them since I was already there. I ended up paying a little more for the car here but gained tinted windows and a lifetime powertrain warranty. (I really didn't need or want, but ok) I was told that it was a family owned business that they took pride in and seemed to want to work with you to sell a vehicle. So, because of these 2 reasons I bought the car here, let me remind you again that I received a better deal at a different location as well as I already had my financing (lower rate too) together and just needed to pick out a car. I also decided to let them do my financing since I was there for a while already and my bank was already closed and I wanted to go ahead and complete everything that day. That was probably the worse decision I have made during this whole car buying process. I got the warranties and was told I could cancel them at anytime. 4 days later I called to make an appointment to cancel the Gap insurance but keep the extended warranties and was told I would get a return call but never did. I then spoke to BJ the general manager and was advised it would be taken care and to schedule a time to come in. I have left literally 4 additional messages for both finance managers to call me back so I could come in or have them fax me the documents and have not heard anything back from ANYONE as of yet. I can not afford to come to the dealership and wait for hours (which seems to be the norm here) just to sign some documents when I have a busy work schedule. So I tried to go about it the right way and make an appointment as previously advised and that everything would be ready when I got there. I have been unable to even enjoy my vehicle due to the horrible experience I'm currently having with them and really don't even want it at this point. I just started driving the car after purchasing it 2 weeks ago, so still very low miles on it. I wish I never bought that car from them or financed it with them period. I am going to refinance my loan asap so I can be done with them all together and or trade it in somewhere else and get something different. They also took the "Monroney Sticker" off the car and never gave it to me. When I asked them about it (still being nice about it may I add) all of a sudden it was located after I called a week prior in regards to it but never received a return call from the salesman. Per further research I found out it's against the law for them to remove it and not give it to me as well as confirmed additional information that the punishment is $1000 fine and or 1 year in jail. I have tried to be patient and nice about the situation but it seems as if they do not believe in customer service only taking your money. Once they get your money they no longer care about making sure the customer is happy and taken care of. Everyone was nice and helpful until I wanted to make a modification then all of a sudden no one calls you back. Im now in the process of consulting with someone to see what legal ramifications I now have in addition to them removing sticker. I would not recommend anyone buy a car here unless you want to be just another number & given the run around. Family owned businesses are not what they use to be so don't be fooled by that aspect no matter how much they brag about it. WORSE EXPERIENCE EVER AND I WILL NEVER BUY ANOTHER CAR FROM THEM OR SEND ANYONE TO THEM AGAIN!! Now I will say this the salesman Aaron Pittman that I had was actually nice and friendly. I have no complaints about him besides it took him a week to call me back after he "located the sticker" after I was assured he would call back the same day. Other than that he was actually nice. They also did a horrible job in cleaning it. There was still grass in the car from im assuming people test driving it, dust on the dashboard as well as scuff marks on the outside of the car that looked like scratches. which one actually was. Save your self the headache and go somewhere else. I paid extra money to them just to be inconvenienced and given the run around.

LarryC

9 de abr. de 2015

Thinking about buying a new Toyota and found Charlie Wolfe to be very knowledge and trustworthy. .Will see him when I'm ready to buy

Rawda

1 de abr. de 2015

R. Hundallah.Excellent Service from sales man Charlie Wolf who help us nicely to get a new Toyota Camry 2015. We really bought the car from the dealership because of his nice attitude and personality. The finance team paper work was not designed for everybody but he made it easy for us.

MayraNaqvi

23 de feb. de 2015

Excellent service from the salesman and the finance team. Painless. Very knowledgeable. After shopping around at different dealers Marietta Toyota is the perfect place to get the best deals and customer service. John Maddox helped step by step in the process. Thank you John for all your help.

A. Marks

3 de feb. de 2015

It's always nice to walk into a business and there's positive energy. Anthony Hamilton was a great sales consultant. He helped me find what best fits my needs!

tkapschFL

23 de ene. de 2015

My brother recently totaled his car and needed to find a new one. He isn't good at car buying so I offered to help him. I sent in for a USAA quote, then when they responded asked about the dealer fees and a quote on what was on the car. The response I got was 'We will not send a detail breakdown quote with you being in Birmingham, AL for you to shop us with your local dealer.' No other questions asked, nothing. First of all, I don't live in Birmingham, AL, and second, we actually need a car and this is for my brother who lives IN ATLANTA. I call in and ask why they won't send a quote and he says simply you have to come in we will not give you any pricing. Why would someone drive across town if you don't tell them anything, just to slap them in the face with a high doc fee possibly or a ton of accessories on the car and corner you at the dealership? Rude and absolutely horrible way of doing business.

Cameron

3 de ene. de 2015

I'm a first time car buyer, so I wanted to make sure that I got a good deal and a reliable car! I visited a few Toyota dealerships, but bought with John Maddox at the Marietta location. He had a positive attitude, great sense of humor, and most importantly got the numbers looking like I wanted! The Eco model drives nice. Way better than the regular LE as far as the driving experience and it has an extra 3 MPGs. I'm happy with my purchase!

NewCamryOwner

2 de ene. de 2015

I contacted Marietta Toyota with a price inquiry through TrueCar.com. I got a few emails and phone calls from Hank Brown, Marietta Toyota sales person, but he just wasted my time and avoid any direct answers about out-the-door price, options installed, taxes, fees etc. He sent me a lot of irrelevant information, but not a price quote. Both Hank Brown and David Swaggerty refused to provide almost any price info. Here is the answer that I got from them: "Due to the competitive nature of our business, it's out policy not to email out out the door pricing." They told me that they would talk about financial details of the transaction only if I come to their dealership. I am sorry, but I don't have time to go to every dealership in 50 mi. radius, just to find out that they are not competitive.Even after I told them that I don't what to deal with them, I still get spam emails from Hank Brown, and there is no way to opt-out of them. This dealership is a nightmare!!!! Stay away from them. On the other hand, my experience with Nalley Toyota Stonecrest was just outstanding. I had never had such awesome experience before. First of all, they were not afraid to email me a written quote and offer their best price on a new 2015 Camry LE out of all 16 Toyota dealers that I contacted with my inquiry. Joel Hamilton, a sales professional of Nalley Toyota Stonecrest, demonstrated outstanding level of courtesy and customer service. It was pure pleasure to communicate with him and negotiate my purchase. He was very prompt in responding to my emails, did not avoid answering my questions or providing me with information in writing, did not wasted any of my time with empty follow-up emails, and, at the end, he stood behind his promises. I bought my new Camry LE from them for less than $20,000 out-the-door and I am very happy!

bobbylee

2 de dic. de 2014

John was GREAT to work with??He didn't use the strong arm tactics like other dealer salesmen we ran into while looking for a new car.We have told several of our friends that John is the man to see while considering a new carTHANKS JOHN!Bob Waltz

StephanieBruce

23 de sep. de 2014

Dont trust the crooks with a single penny! I dropped of my brand new car for a repair and when I picked it up there was a deep scratch across the hood and all along the rear fender. When I took the car in it was 2 months off the lot. No one even bothered to give me a courtesy call and let me know that the car had been damaged as if I would not notice when I went to pick it up. The team was rude an very unhelpful DO NOT TRUST Christine Rattazzi! I was out of my car for 7 weeks, and went back 2 additional times because the scratches and were not removed from the vehicle. Concated the owner BJ Hope and he hung up the phone on me. SHAME ON YOU!!

chipper58

5 de ago. de 2014

Walk lot for 15 min...had to ASK for a salesman...about 7 standing around..really felt I was wasting their time...would even look at my trade...STEER CLEAR!

steven.doll.39

1 de ago. de 2014

Toyota Marietta got me what I was looking for I did not have to do to much shopping around. I feel like I got a competitive price on my 2014 Corrola. Allen helped me through the process seamlessly and was very pleasant to work with. They told me about their lifetime warrenty and 2 years of free services, this pleased me. I would recommend anyone looking for a Toyota to go here it is a great place to buy from. Ask for Allen he will treat you right!

jb186109

7 de jul. de 2014

Great experience! Excited to get driving! Brian was pleasant and knowledgeable about the car I was purchasing.Overall it was a great experience and I would recommend going there

gertie Ligirl

16 de jun. de 2014

Worst experience ever buying a car! .... Drove down from Chattanooga (2 hr.drive) after being assured by salesman Perry Kinney on the phone that he had a Highlander platinum package demo in the showroom "ready to go" that had everything I was looking for in my price range.We arrived at the appointed time of 9:00 a.m. and he is not there. We were told by another salesman that Mr.Kinney was out gassing up the vehicle we were to test drive. After 10-15 mins. Mr.Kinney approaches us and proceeds to tell us the car I came to look at was taken home by the manager and he will not be there until noon.So the red flag goes up in my head and I tell Mr.Kinney I believe he is playing games with us i.e.;the old bait & switch routine. He gets nervous and says hold on let me check on something. As he goes inside we head for our car and he comes rushing back out and says the highlander is now across the street getting detailed if I want he can go get it. REALLY! At this point I feel I cannot trust this man to be honest and forthcoming with me so we left. ...... Moral of the story is Stay away from this dealership!

amarsing

9 de jun. de 2014

I quoted a price for 2014 Toyota Corolla LE and Richard confirmed the price $15,300. He also confirmed that there will be doc fee(599) + Tax (6.75%) +Title + Registration and the total will be around 16800. When I landed there and after a test drive, I was ready to finalize the purchase then I was told a price for $18300+.. I did all the ground work before visiting the dealership so that I do not get any surprise and also do not waste mutual time but it was a disappointing visit.

Tom saba

13 de may. de 2014

They promised me a second key, I called 4 times to sales manager and 2 times to service manager with no response. Paid cash and did not receive title. I gave the dealership plenty of time to solve this issue with no result. Overall, very rude.

Zakiya M

11 de may. de 2014

Brian Finley made buying a new vehicle so easy the hardest part was picking the color. Nogotiations went well and still to this day; when I I have any questions about my new vehicle he's always willing to help. Marietta Toyota made me feel like family and I really appreciate them. Every other dealer I ran across made buying a car more complicated then it should have been. Two thumbs up Marietta Toyota!

charliec225

5 de may. de 2014

Extremely disappointing experience. Took my wife's Scion xA in for a CEL. They quickly "diagnosed" the problem as being a faulty charcoal canister, which ended up costing $540 to replace. Within 48 hours, the CEL light came back on with the same code. We basically paid $540 for them to reset the CEL. I could have done that at home and burned the cash and at least saved the time spent sitting in the waiting room.We brought the car back in today, and despite the fact that we've already paid them $500+ to fix the problem and they've fixed nothing, they're charging us another $150 to replace another part. I assume they want us to keep paying them to unnecessarily replace parts until they get it right. Not exactly what I'm looking for in a professional service shop.If you want to save time and money, I'd take your car to some place that gets it right the first time and will stand behind their work. This is definitely the last time we use them.

Themic

1 de may. de 2014

Mr. Deitz has sold me me three Toyota's, the reason I keep coming back, he is just as honest and helpful after the sales, as he is before the sale.

Carlo7489

5 de abr. de 2014

We bought here our first car six months ago. We were very happy with the service. We appreciated how they tried to explain to us all the aspects of the deal and make sure there were no misunderstandings. They were very patient and competent. We got a good rate for our loan, considering that we did not have a long credit history. We feel that this dealer is serious and honest.The sale person who served us, Alan Kell, is one of the best we found (and we visited several other dealers before buying from this one). He understood our needs and was able to show us why the model we chose would be our best fit.Overall, we recommend Marietta Toyota.

Lauren Hay

26 de mar. de 2014

Amazing car salesman. He listens to what you want and gets you the perfect car and a great price. I will most def be coming back to look for him for future cars.

ana09

19 de feb. de 2014

From the moment I walked into Marietta Toyota I knew I was at the right place. I am a first time buyer and went to other dealerships in Cobb county, but at the end of the day I came back to this dealership. Not only did they have the best offer and car options, but the best service. My sales Associate, Richard King, told it to me straight. He did not try to get me to lease a car that was out of my budget like other dealerships and even gave me advice about buying/leasing cars. As it was my first time, I had a lot of questions and the financier, Roberto Manzur, was more than happy to answer every question I threw at him. I walked out of his office knowing exactly what I signed for and feeling assured it was the best deal that they could offer me. Even after I drove away with my new Toyota both Richard and Roberto are always there to help me when I call in. Not only are they family owned, but they really make me feel like family. Great place to get a lease or buy a new car.

jadelynxs

11 de nov. de 2013

Absolutely the very best of experiences, period! The purchase of the xD is my second new car from the good folks at Marietta Toyota and the 11th Toyota that I have owned. Spanning the entire Toyota experience from Sales to Finance to the Service Departments...WOW...who could ask for more!Please accept particular compliments for Mr. Alan Kell who, as most likely superior to all others in the Sales Force throughout all of Toyota both domestic to the US and International, exhibited the perfect combination of professional character and personal warmth. Mr. Kell really knows the Toyota business inside and out! Patient, good-humored, insightful and helpful; Mr. Kell was eager to locate the perfect new car. Before arriving at Marietta Toyota; I had already searched the Toyota web-site and mentioned to Mr. Kell that the Scion xD offered exactly the technology, style, color, price and other features most appealing to my interests. Miracles of miracles, Mr. Kell packaged all that I wanted and had the xD waiting as I drove on the lot. After a short, pleasant test-drive; Mr. Kell introduced me to most likely the smartest Finance Manager Toyota ever hired, Mr. Robert Manzur. Friendly and quick witted, Mr. Manzur carefully explained the various finance options available from which we chatted and negotiated pleasantly until arriving at the best deal for myself and Marietta Toyota. I really wanted the Gap Insurance and the Extended Warranty added to my package to safeguard the new-car investment.After the numbers were firmed up and the paperwork finalized; it was my good fortune to know that Mr. David Swaggerty, Sales Manager, was in my corner pulling all the strings to make my Toyota experience rewarding and memorable. The one common thread shared among all of the fine folks at Marietta Toyota and in particular to Mr. Swaggerty is that each person promotes honesty and integrity above all endeavors. Customers want/need the Toyota products, yes! Marietta Toyota wants happy customers and solid profits; but Marietta Toyota has purposed to deal honestly and appropriately or not at all. This is an attribute that is worth more than gold and can be taken to the bank every day of the week! Many thanks to everyone at Marietta Toyota.

damcpa

7 de nov. de 2013

Ash Amdahl helped us buy a car this week at Marietta Toyota. He listened carefully to all of our questions and concerns, took us on multiple test drives, and helped us with our buying decision. Ash is warm, friendly and honest. We'd happily buy another car from him. The overall customer service at Marietta Toyota was excellent - far better than any of our other dealer experiences. Dianne Moore & Peter West

Ayindeade1

2 de nov. de 2013

I experienced courtesy, professionalism, and a fair price for my deal with Marietta Toyota. I would definitely recommend them to any prospective buyers, especially Jauron Dailey.

Halii

2 de nov. de 2013

Whether the reader of this review chooses to believe me or not, I traveled 620 miles to do business with this dealership. I interviewed over a dozen local dealerships to me and none of them made me feel like a 'valuable' consumer. Jauron, the salesman, was the only person in my 5 state district who was willing to make a deal on a new Toyota to earn my business. He also earned my respect. He went WAY beyond my expectations by shuttling me from the airport, preparing my new vehicle to my expectations before I even arrived, and never said "no" or "we can't do that". I spent three months researching my new car and his knowledge of the features and benefits was impressive even to me. I thought I was taking the car buying experience to another level by searching outside my local area but I believe Marietta Toyota takes the sales process even further. I left this dealership very happy with my new purchase and experience.

MarkWalter

19 de oct. de 2013

Stephen was very knowledgeable and helpful as soon as I arrived. Within minutes I was able to test drive the vehicle I was interested in and was not pressured at all to buy immediately. He understood that I was planning on buying a vehicle elsewhere, and was happy to answer all questions that I had and helped me find the vehicle that suited me best. He knows a lot about many different cars including other brands, and that also helped narrow down the vehicle that was a good fit for me. The vehicle I purchased wasn't on their lot but they got it there within 24 hours with only a few miles on it. I'm I had visited Nalley Toyota in Alpharetta last weekend and had a horrible experience there. I would highly recommend avoiding that dealership and coming to Marietta Toyota if you don't want to be dicked around by salespeople and their management. The salesperson at Nalley was just trying to slam me on a vehicle that was more than what I needed and couldn't even remember my first name after 2 hours of talking to her. (review to come on their page when I have more time, figured the more people that see this though the better!)

leocambal

25 de sep. de 2013

Tom Donaldson was a fantastic sales agent. My wife and I first visited for a possible new purchase. He was so accommodating. Prior to our second visit last September 20, 2013, we called him up first if he could assist us to look for a possible used car. No hesitation he said YES. And later we went to see him, not knowing that it was his rest day. He assisted us from bringing us to your USED CARs area and until a deal was closed. We were able to get a Used Car - 2006 Toyota Highlander Hybrid (Limited Edition). We were so thankful to Tom for he was so patient and friendly. We would like to commend that he is 1 of your best sales agent. We hope that all of your other agends are like him. Rest assured that we will refer him to our friends and colleagues and even recommend to get a Toyota brand because of the performance that Tom has extended to us.

Melanie

24 de sep. de 2013

Went in on a Sunday, it was so busy. A salesman by the name of Tivory Geddie came over to my husband and I, apologized for how long we waited and proceeded to assist us. We didn't mind since it gave us a chance to look at cars without A sales person hounding us. I found this 2002 Toyota Camry LE which was perfect. Low mileage and everything. Mr. Geddie pulled the Autocheck report for us and everything checked out. 1 owner, low miles, clean ride, and more bells and whistles than i wanted. We told Mr. Geddie that we were not going over a certain $$ amount since we were paying cash for the vehicle and he made it happen!!!! Mr. Geddie was very personable and I would recommend that anyone going to Toyota of Marietta ask for Tivory Geddie. He even thanks us for being so patient and that we were a breath of fresh air. I would recommend this dealership to anyone. It was very easy and painless and haggle free just like they advertised.Thanks for my new ride!!!!

savybuyeringa

23 de sep. de 2013

This is an update to the review I wrote earlier today. I received a contact from this dealer's sales mgr. and know now that they DO actually pay their salespersons a salary. I respect that greatly, and appreciate the apology for the miscommunications we received. I know not everyone agrees with me, but I truly believe paying car salespersons a decent salary improves the process for everyone. That is part of what was meant when told they were a family. I don't mind paying a little bit more for a car to sustain the salary for these employees as long as it is a win-win scenario with clear communication. I give them lots of credit for their policy on this matter, and interest in improving the communications with customers in the future.

ppdeaton

14 de sep. de 2013

Although i ultimately purchased another brand vehicle, Rick Knoll was excellent in staying in touch with me over a 3 month period and I never felt annoyed or pressured. I thoroughly enjoyed getting to know Rick and highly recommend him.

nildebet

5 de sep. de 2013

I purchased a 2013 Toyota Camry. I began my search through a buying service at my bank. The buying service recommended Marietta Toyota. Tom contacted me immediately and was ready to work with me when I arrived. We reviewed the inventory on the lot, selected a particular vehicle, and negotiated the final price with options and financing. Among the best car buying experiences I've had! Fast,direct and friendly service. I asked to pickup the vehicle the next day. Tom had the car ready and waiting on time. He gave me a complete walkthrough of the features and functions. We also setup the first service appointment for routine maintenance. If you're in the market for a new vehicle, check with Tom at Marietta Toyota.

Carrnavarro

27 de ago. de 2013

Duane Duncan and the entire staff went above and beyond to make sure I was satisfied! I also really appreciated the time that the finance office spent making sure I understood all of my options.

neilscharf

31 de jul. de 2013

I just leased my 4th consecutive Camry from Dave Swaggerty, sales manager, Marietta Toyota, on July 29, 2013. Although I had previously leased 5 Toyotas at another dealership, my first lease with Dave was such a fair deal and enjoyable experience, now I don't consider getting an automobile any place else. And my 4th lease with Dave was the best experience yet. After Dave and I agreed on the lease in principle, he turned me over to Tony Tillis, the leasing saleman, who did a fantastic job completing the transaction. I have not purchased an auto at Marietta Toyota, but I would expect the same treatment if I did. When you deal with Dave and Tony, you feel like you are their only customer.Toyota makes excellent, reliable autos. However, once you become a customer of Toyota, they offer fantastic loyalty incentives to keep you as a customer.You can't go wrong with a Toyota and you can't go wrong dealing with Dave Swaggerty and Tony Tillis.Neil S.

mfigaro

28 de jul. de 2013

I visited Marietta Toyota today (7/28). My sister and I sat down at a table on the right close to the front door and a couple was sitting at a table on the left close to the front door. A salesman walked pass us and stopped where the couple was sitting and asked them if they were being helped. They told him they were waiting for (did not get the name) and that salesman knew they were there. He then walked passed us again and said nothing. I was a bit dumfounded. I then went to the room where he was standing and asked him if he works at Toyota. He said yes. I then asked him why didn't he ask us if we needed help, he said he was already helping someone. I then asked him why did he ask the other couple if they needed assistance and not us. He then said "I got you mam"...Basically he understood where I was coming from... We then left. My niece went back inside and found out his name was Anthony.My sister went to the dealership to purchase a RAV4 TODAY but I guess our money was not green enough or he probably thought we were not credit worthy. We will be heading to another dealership tomorrow.

emilyboemanns

15 de jul. de 2013

David Padgett was a wonderful sales rep to work with. He met all my needs and got me a great deal on my new Prius. He also spent a lot of time getting me ready for the road;)

manishshr

13 de jul. de 2013

I had very good experience in purchasing my new vehicle. Tom was quite friendly and explained me about the vehicle very well. The whole buying process was smooth.

TCUTLER

27 de jun. de 2013

Tom was very easy to talk to and was very knowledgeable about the vehicles I was interested in. Did not buy but I would go back to Marietta Toyota.

pri2

26 de jun. de 2013

Duane was incredible. A no hassle sale. I went to the internet , found the Prius I was interested and I got it for the price listed on the internet which was $5000.00 below the sticker. Duane showed me how to use the car and went over the warranty. Duane was awesome and gave me the best price of all the dealers in the metro Atlanta area.

kbuker

25 de jun. de 2013

Duane was very laid back in his approach WHICH I REALLY APPRECIATED. It was very refreshing to deal with a salesman that let the product do the selling. Duane is a natural. The car business needs more like him. Thanks Duane.

davidlabbe4

4 de abr. de 2013

These people are the best! I've been to other mechanics in the area before Marietta, both dealership and independent, and the are by far the most reliable and honest in their service department. They will let you know the problems the car is having and what could wait to be serviced. You will not go if for an oil change and come out with a massive bill for a dozen other problems. But they will tell you if a problem may be on the horizon. The last time I brought my car in they informed me that the check engine light was indicating that the catalytic converter needed to be replaced, I was given enough time to save up for the part. When I brought the car in for the new converter they informed me that the car may pass emission inspection and completed the test before replacing the part. The car passed inspection, so I could save the money on the converter.I will definitely be bringing my car back to Marietta- especially when I actually need to get the converter replaced.

bluirv

3 de abr. de 2013

This was one of the best car buying experiences ever. I was quoted a price online ($3000 off MSRP) and my salesman did not try to upgrade the car with more extras. He easily answered all my questions. Overall, a great buying experience.

dvdirv

30 de mar. de 2013

This was one of the best car buying experiences ever. I was quoted a price online ($3000 off MSRP) and Bill did not try to upgrade the car with more extras. He easily answered all my questions.Overall, a great buying experience.

dgdeppen

18 de feb. de 2013

WOW they made it so easy to work with them. i dealt with Ryan Adams and Mostly Wesley Weekley. I explained I wanted to deal 99% via email due to the fact that my work doesn't provide me the opportunity to be on the phone all day. They asked what I wanted and got exactly what I wanted. They priced it right and made it too easy to not take them up on the offer. I dealt a lot with Wesley Weekley and I can tell you he is a true professional and didnt BS me a million times over. He gave me direct answers and didnt waste my time. When I arrived at the dealership to purchase the car he had me in and out in less than an hour and that included a test drive. If your looking to NOT waste your time call them up and ask for Wesley Weekley. He will take care of you and have you leave with a big smile on your face and not an empty wallet.

Brandieb13

17 de feb. de 2013

I shopped for a new car for more than 7 months when I finally went to Marietta Toyota (trust me, I experienced the best and worst Atlanta has to offer in the car business). I saw an add for a Rav4 lease which was a great price, but I knew it would be a base model. I stopped in to see how much the lease would be for a car with more options such as leather and a sunroof. I like to say that I have "champagne tastes on a PB&J budget," and Marietta Toyota (and Alan Kell) worked wonders to keep the lease within my meager budget. I cannot thank them enough for their friendliness and willingness to help me. I FINALLY ended my car search and felt I got a great deal in the process.Alan Kell was new to the sales floor but he was kind, patient and never pressured me to buy anything. I felt like he genuinely cared about me and my children. He remembered their names right off the bat and always made sure they were comfortable and had everything they needed while we were at the dealership. I've had to call back with questions several times since my purchase and Alan has been incredibly responsive!I highly recommend Marietta Toyota and Alan Kell! You can't go wrong!

jadelynxs

8 de feb. de 2013

The Best of the Best! Wonderful Experience. Bought my new Corolla and experienced no fuss/no muss! Mr. Swaggerty, Ms. Cohn and Mr. Lovett are extremely professional, yet pleasant. The trade-in numbers were good and the overall deal was world-class! If you live within 1000 miles of Marietta Toyota, please consider stopping by to shop. There will be NO disappointments!

LIVEYOURDASH

7 de feb. de 2013

Never had a better experience in 30 years of car buying and trading. Really felt like people were being upfront with me and I didn't feel uncomfortable about asking 100 questions. After a while, I felt like I was visiting friends...not buying a car! AWESOME DEALERSHIP. AWESOME SALESMAN (Alan Kell). AWESOME FINANCE (Roberto Manzur). YOU SHOULD BUY YOUR NEXT VEHICLE HERE! I'm going to, that's for sure!

Roadie8105

22 de ene. de 2013

Saw a '12 closeout Camry and were told to return to discuss trade in and numbers when dealer was not so close to closing time. We made special trip a few days later with purpose of taking delivery if price was inline with our budget. After around 45 minutes of trade appraisal etc we talked with Ryan of our realistic expectations.Roberto (Finance), Scott (Sales Manager), and Ryan/Brian teamed up to give us a deal we could NOT refuse. We love the Camry SE Limited (Blizzard Pearl) and will certainly return to Marietta Toyota to purchase in the future.The delivery process was quick and we will certainly refer future purchasers to this dealer. Other dealers promised large discounts and no dealer fees but in the end it all 'comes out in the wash'. Thanks!!

Art1139

10 de ene. de 2013

My experience with Marietta Toyota service was excellent. The service department was very organized friendly and quick (28 mins total). I bought my Tacoma here and I'm glad to see that the friendly helpful sales attitude extends to the service department. After a bad experience with another toyota dealership's service department up the road, it's important to remember that sales is once and service is continuous when choosing a dealership.

jwa4279

1 de ene. de 2013

We have bought 3 cars so far (1 Corolla and 2 Rav4s) from Marietta Toyota and have been very pleased with this dealership. Each salesperson (Don, Perry/Bobby are father and son and Andy) has been professional, friendly and have gone above and beyond the normal sales experience to make sure we got the car we wanted at a price we could afford, and Yeviz in the finance department is a genius at finding great rates for us. No other dealer we've ever dealt with has come close to the quality of overall customer service at Marietta Toyota. And with service, I have experience no problems at all; after reading the other reviews, I was puzzled at what others had to say, since we have only had first-rate service on our cars at Marietta Toyota. This is by far the most honest and professional car dealer we've ever used.

Lthrasher12

5 de nov. de 2012

Wonderful place of business!!! Recently bought a new 2012 4Runner from Marieta Toyota and just completed my 5K mile service-- I couldn't be more pleased with the dealership. Everyone is so friendly and purchasing a new car was actually quick and easy. Highly recommend!!!

stephanie.bruce

23 de oct. de 2012

DO NOT UNDER ANY CIRCUMSTANCES TAKE YOUR CAR HERE. I dropped my 2012 car off for a maintenance repair and come back and there was a scratch that extended across the hood along with numerous scratches and scuffs along the passenger side of the vehicle. If you like poor customer service and diminished value of your vehicle then this is the place for you. OTHERWISE AVOID THIS SERVICE DEPARTMENT

rperry1014

8 de sep. de 2012

We just recently purchased our fifth car (Toyotal Highlander Limited) from Jimmy Wilson and Marietta Toyota. When we moved to Georgia in 2002, we had a great deal of anxiety about dealing with car salespeople as we considered most dishonest and willing to do anything to sell a car based on past experiences. Therefore, we were pleasantly surprised when we met Jimmy in 2003 when we purchased our first car from him. He was honest and extremely helpful. At the time, Jimmy probably thought he was making one car sale but his integrity and excellent customer service left a profound impression. My husband and I said that if we ever buy another car that we would only work with Jimmy Wilson. Well, five cars later, we have held up our end of the deal and Jimmy has never changed in his integrity or customer service in any of our car purchases. It helps that he has sold us 5 quality cars in Toyota but he should absolutely be considered the standard for being an ethical car salesman that focuses on the customers needs. Thanks Jimmy for all you have done for our family!!! You have seen our girls grow older and become a part of our Atlanta experience. Best Regards, Rachel and Felton Perry

angrycustomer20

24 de jul. de 2012

3 visits for a simple warranty part to be replaced. 4 hours of total wait time, last visit I saw the vehicle ready in lot for 30 minutes before they came to tell me it was ready. They made me wait long on purpose, they do not value customers time or respect them. Overheard office staff talking very loud about risque topics of sexual nature and using profanity. Seems service staff acts like they run the world. Rather than listening to a customer complaints they just tell you what they think you want to hear. I will NEVER bring another vehicle here for service I will drive across town in mid summer heat and traffic and be willing to pay more for decent service.

lindamsmith67.68677cc

30 de jun. de 2012

We came to Marietta Toyota with the hope of driving a new car off the lot, and we weren't disappointed. Employee Alex Cohn was extremely patient and knowledgeable in answering all our questions and allowing us to test drive three of our potential choices. When we finally made the selection, the paperwork process went smoothly, and we came away with my first Toyota ever. I love it, and I would certainly recommend this dealership.

hawelch

27 de jun. de 2012

Everyone I delt with at the dealer was very helpful and orgainized. And they had great prices too. I would certainly buy a car here again.

aea6786

25 de jun. de 2012

Ryan made my first new car purchase a very pleasant experience. He worked hard to find the exact 4Runner i had in mind, with each and every option that I was looking for, and did not make me feel pressured to buy. Everyone I worked with was very friendly. Pricing was reasonable as well. I would recommend Marietta Toyota to anyone...go on in and talk to Ryan!

Cook-g

25 de jun. de 2012

Alex Cohn's professionalism and product knowledge surpassed her competitors hands down. All personnel at Marietta Toyota greeted us warmly and possessed the qualities desired at every level. Trade in and pricing were in line with what we needed. Alex listened carefully: Straight shooting, no game playing-so much so that we purchased two new cars.

labauvej

17 de jun. de 2012

Robert Glover was very helpful in finding our Toyota Prius in the right color and package. He went beyond the call to ensure we got the right car. I recommend anyone looking for a new car to go to Marietta Toyota and speak with Robert.

lmisic

13 de jun. de 2012

I would like to say that this was by far the worst experience I ever had, this dealership is unorganized and customer service is horrible.I purchased my Toyota Avalon 5/25/2012, they made a mistake and only gave me temporary tags for 20 days instead of 30 days. When my plates were not ready I called the dealership to find out from the tag personnel Gail that they just sent my information to tag office on the 06/12/2012. I spoke with the service manager and he was rude, told me in so many words we do not care go to tag office and ask for extension. Not a single apology or any consideration when I advised the manager I have to leave my job to handle their mistakes all he said was you are not listening you need to go to tag place like I did not heard that the first time. Not just that I had issues with the tags but the entire sale was handled horribly. I had to go back to the dealer multiple times because they could not get anything right. I just moved to Atlanta GA and the only place I know how to get to without GPS is this dealership. I love Toyota Avalon, I would love to drive this vehicle for the rest of my life but one more experience like this and I am going to Lexus. I was better of going to buy here pay here place, im sure service is better.Best regards,Disappointed customer

msf1107

13 de jun. de 2012

We had a great experience at Marietta Toyota, and particularly with our sales person Robert Glover. Robert explained the features of the Highlander, and the various options...in a totally non-pressure manner. He provided the information we needed but was not aggressive. He found the vehicle I wanted at another dealership in Florida, and then arranged to have it brought back to Atlanta on a flatbed so as not to put 500 miles on my brand new car.

Allen M

4 de jun. de 2012

David the sales manager was great. We feel like we payed a very good price on a new Toyota van. There was no smoke and mirrors- just honesty and straight forward talk. Jimmy our salesman was also very nice to work with. He was very knowledgeable about the cars and was also straight forward. These are just good honest folks. I will definitely buy my next Toyota from this dealership

tbf1473

21 de may. de 2012

Excellent service. No pressure, very friendly. Perry was very easy to work with, very friendly. Made car buying almost enjoyable. Would go back to Marietta Toyota.

Suprkt

16 de may. de 2012

Bobbie was great to work with, he really knew the ins and outs of the swagger wagon we ended up buying! I will go back to this dealership to buy another car in distant future!

alex30329

3 de may. de 2012

Bobby Kinney is very friendly and attentive. If he did not know the answer to a question, he would make sure he found someone else who did know. The dealership as a whole seems to have a problem with communication, but I still would recommend Marietta Toyota to my friends.

foleyma

30 de abr. de 2012

This was my first car buying experience so I was very cautious, as you hear stories about aggressive car sales people. I contacted many dealers online and even used Consumer Report's car buying service. I was well educated in my car research. I dealt with Jimmie, who was one of their internet sales rep. He didn't pester me with calls or emails like the other sales rep. It was simple. He gave me the best deal. But of course when I saw the price, I made sure I was cautious about any catch of loopholes or options they would pressure you to buy. When I arrived at the dealer, he was very courteous. He was very knowledgeable. His entire family drives Toyota's. There was no pressure, he answered all my questions and he was patient. He didn't pressure me to get any options or add ons. I had came in the day after I purchased it to complete some paperwork. He was still courteous. I had some questions outside the scope of the sale, and he is willing to take the time to follow through and answer them. I have nothing bad to say about Jimmie. I had went to two other dealers in person, and spoke to several other internet sales rep. Jimmie is hands down the best. I can see why he's been doing this for 11 years. He gave me the best price & best service. I also dealt with Mark Fuhler, one of their financial managers. I had gotten a loan from a credit union, but he was pretty aggressive at trying to push me to sign a loan with them. He was also a fast talker. Since I'm not very familiar with loans, this made me very cautious. At the end of the day, the deal went through fine, but his demeanor can use some improvement. I would have given all 5's if it wasn't for him.

sosh99

24 de abr. de 2012

Jimmie Wilson was pleasant, professional, honest, and straight forward on pricing. He test drove several hybrids (Prius C, Prius, Prius V, Camry Hybrid) with me and discussed the advantages & disadvantages of each. He was easy & great to work with. I DEFINITELY recommend him. He dealt with me via e-mail, phone, then in person like I wanted to. Mark Fuhler was kind, courteous, & easy going Finance Manager.

cbartelme

22 de abr. de 2012

Perry Kenny and Jim Greenhaw at Marietta Toyota were great when I bought my first Highlander from them 8 years ago and they were fantastic again yesterday. Since my first car I had moved over an hour away and I came back to Marietta Toyota to purchase my new Highlander. The Sales people work together as a team Bill Dietz worked with me to find the exact car that I wanted. He was not available the day I went to pick it up so my old sales person Perry stepped right in and made the entire buying and trade in experience wonderful. Perry even took the time to educate me on all of the features of my car and helped me program my navigation, phone, blue tooth and garage door systems. It made the transition into a new car with a lot of features to set up very easy. I would recommend this dealership to anyone.

sakhaw1

16 de abr. de 2012

I worked with Alex and Stephen and they were very friendly and attentive. I never felt pressured and they were very professional. I would definitely recommend them to anyone looking to buy a car. The price of the car was also below all the other dealers I went to. Simply great people!!

wilsonar

13 de abr. de 2012

This was such a pleasurable experience. No haggling, no pressure! Just good honest banter. It made it so easy to yes to the deal. My daughter has bought several cars from this dealership and she recommended it highly. Now i see why!

cjacks28

11 de abr. de 2012

I went to three separate Toyota dealerships do research Tacomas. Of the three Marietta Toyota was the only one I returned to and that had to do solely on the salesman Bobby. He was a relaxed down to earth person who made the experience of buying a truck easy and satisfying.

cmckinlay

1 de abr. de 2012

Our entire experience at this dealership was fantastic. Alex, our sales person, was a pleasure to work with and 100% committed to giving professional and friendly service. We would recommend to anyone thinking of purchasing a vehicle to speak with Alex and do business with this dealership. The finance and loan people were also efficient and made this a seamless process. We usually dread the car buying experience, but this TEAM made it wonderful.

karen43

29 de mar. de 2012

My Mom and I came into Marietta Toyota not expecting to buy a new car. The salesman who greeted us at the door was Jeff Granger. Although we informed Jeff that we were just looking he was very friendly and said that heds be glad to show us anything that we wanted to look at. Jeff took the time to explain all of the features on the new Camry and didn't try to push anything on us. After taking a test drive, Jeff said that he'd personally ensure that we got the best deal possible. The entir buying process was hassle free and that's in large part due to Jeff's professional and caring attitude. The day after the purchase, Jeff called me to make sure I was enjoying my new car and that I had made the trip home safely. I HIGHLY recommend this salesman to anyone looking to purchase a new vehicle.

Patricia Erb

26 de mar. de 2012

This is the third car I have purchased from Marietta Toyota and I have used the service department exclusively. That being said, it had been almost 10.5 years since I had purchased a car and I was nervous about the process. From the moment I walked onto the lot Matt Morgan was very friendly, professional and helpful. The whole transaction, from picking out the 2012 Corolla LE to trading in my 2002 Camry, went more smoothly than I could have possibly imagined. I also appreciated the sales manager's friendly and professional assistance. My experience just solidified why I am such a loyal Marietta Toyota customer.

sfleet05

24 de mar. de 2012

Our salesperson Alex was very friendly and easy to work with. She answered all of our questions and quickly found us the car we were looking for even though it was not on the lot at the time of our initial visit. Our overall buying experience was very comfortable and efficient, we would definitely recommend Alex in the future!

cpacat

23 de mar. de 2012

The salesperson, Alex, was very friendly and attentive. She responded to my inquiries and tried to get me the car I was looking for which was not on the lot at the time. 5 days later, my car showed up at the price and specifications I asked for.Great job!

ecsearcy

19 de mar. de 2012

We have dealt with Perry Kinney for years and over those years we have purchased 4 vehicles from him. We have always found him to be very open and straightforward to deal with. The service we have received at Marietta Toyota has always been way excellent. We continue to tell family and friends about our experience with this dealership.

rsmith4626

18 de mar. de 2012

This was the most satisfying and least stressful car-buying experience I've ever had. Jeff is a great sales consultant who let the car sell itself. It almost felt like he was there just to help me find the car that had the options I was looking for, and once I'd narrowed the choices down to one particular car, he was very knowledgeable about the particulars. I never felt any of the typical sales pressure. I'm very satisfied with the price. The car was thoroughly checked over and cleaned before it was turned over to me. Very nice family dealership.

nixforsix

14 de mar. de 2012

Had a good and relaxed buying experience. I didn't feel pressured like I was at a different dealer earlier in the day. The price of the cart was also below all of the research we had done.

bobmccol

10 de mar. de 2012

They did not have a car with the color or options that I wanted on the lot but found one very quickly at a fair price. Every one that I delt with was extremely nice andespecially Matt Morgan. He really understands how the new features work and did a great job explaining them to me.This was my first purchase from the dealership but I look forward to a long (butinfrequent) relationship with the Service Department.

Gotaylor32

3 de mar. de 2012

Wonderful experience. We drove 1 1/2 hr because they had exactly what we wanted and were very easy to work with. Definately recommend and well worth the trip.

msladeebug

1 de mar. de 2012

After a month long search, I had finally found the 2012 Camry SE I wanted to purchase. A silver metallic SE, and with Toyota's incentives, at a price that matched the financing that I had already secured. I arrived at the time scheduled with my salesman, only to be left waiting for 30 minutes. I was then presented with a white Camry to test drive and a printout of a car that was "to arrive next week." The problem? The car that I was to purchase had been on the lot! I was informed that my car "had been sold last night". Realizing that the "bait and switch" tactic was being utilized, I left my "local" Toyota dealership and contacted MARIETTA TOYOTA. My salesman, Matt Morgan, was easy going, good humored and offered reassurance that the car I wanted at the price I wanted could be done. I drove my first new car in 10 years home last night-72 hours after being jerked around by the previous dealership that I had been working with for a month. ! Matt and Paul in sales are knowledgeable and passionate about their Toyotas, Sales Managers, Scott and David are no no-nonsense about pricing and Mark in the finance department let me sign my paperwork and be on my way. Thank you MARIETTA TOYOTA for a wonderful experience!

HFBerwald

26 de feb. de 2012

From our first visit until we decided to buy a new Tacoma and agreed on a price, every encounter at this dealership was a positive experience. The sales person, Alex Cohn, is a real professional. She is courteous, knowledgeable, and patient. This was our first new car purchase in over 10 years. We werent sure whether we would buy a new truck or fix up the 12 year old clunker. Alex guided us through the process from start to delivery and follow-up. We never felt any pressure. Sales manager Scott Swaggerty, was great, as was Jim Greenhaw. The vehicle we wanted was not in stock so Glenn Mollman, the inventory manager, told us of a dealership where we could see a truck with the color combination we thought we wanted. When we finally decided what we wanted Glenn was very efficient in getting our new truck quickly. The finance guy, Mark, explained our options when we finalized the deal. We feel we got a good vehicle at a great price and have no hesitation in recommending Marietta Toyota to our friends and anyone in the market for a new vehicle. During our several visits we encountered numerous sales personnel. Every single one was pleasant and helpful. The telephone receptionist, Judy, also deserves recognition for her helpfulness on every occasion.

mmurray64

26 de feb. de 2012

Wanted a new car with good MPG; decided on a 2012 Toyota Corolla. Did my research and decided to go to Marietta Toyota after searching their inventory for a manual transmission. Was greeted by salesman Stephen Higham. Very polite; knows his product. Never pushy; didn't do the "bait & switch" that I fear from car dealerships. Stephen was very attentive thru the entire purchase process. Also enjoyed conversations with sales manager Scott as well as working with Mark the finance guy. Marietta Toyota is a great outfit. Highly recommend them.

Priusthree

26 de feb. de 2012

This was our first experience in buying a car from Marietta Toyota, and it was one that will encourage us to go there for our next one. Perry Kinney was an excellent salesman. Our purchase was handled completely on the telephone and through email. He returned calls and messages quickly and always with answers to our questions. When we arrived at the dealership to take delivery of our vehicle, the car was ready, and Perry and the business staff had all of the necessary paperwork prepared. Even though this is not our first Prius, there have been many changes, and instructions on the new features were important to us. Again, Perry was prepared and walked us through what we needed. The dealership was very busy, but we never felt rushed. The next day, we were pleasantly surprised to receive a call from Perry to ask about our two hour drive home. We had just begun to program our garage door opener, and he talked us through it over the phone! We are very appreciatve of the professional and personalized experience at Marietta Toyota.

Copaguy

18 de feb. de 2012

This is the second car we have purchased from this dealer and the experience on both occasions was excellent. The gentleman we dealt with as well as the other staff at Marietta Toyota were thorough, knowledgeable, professional and courteous. On both occasions they did not have the exact car in stock or on order that we wanted but went out of their way to secure one. Thumb up!!

loubunte

15 de feb. de 2012

This was a pleasant experience from start to finish. Everyone I dealt with acted in a very professional way. There was never any attempt to hassel me or sell me something I did not want.

Leslie2042

13 de feb. de 2012

This is my 3rd vehicle from Marietta Toyota David and Robert. I cannot express how David has gone out of his way to make sure that I have gotten the best deal possible for each vehicle. I will always be loyal to Toyota because of their reputation for their vehicles but for the loyalty of their staff. David and Robert have been wonderful to me and I truly appreciate it!!

bigmom9

12 de feb. de 2012

Best car buying experience I've ever had. I will recommend this dealership to anyone I know buying a new car!!!!! Everyone from the product specialist to the finance manager was friendly, courteous and knowledgeable.

JulieWard

2 de feb. de 2012

I cannot begin to verbalize how wonderful my experience was at Marietta Toyota. I went into the car buying process dreading my perception about how awful it was going to be. My sales person, Jeff Granger, made all the difference. The information he provided, his expertise and professionalism made the experience wonderful!!! I can only tell other car buyers that they want to find a professional that they trust to help guide them thru the process. I was armed with quite a bit of information that lead me to Toyota, but I might not have bought at the dealership had I not met Jeff. I never new so much about Toyota's and the benefit that ownership brings. Price is certainly important BUT understanding your vehicle and the benefits of the models you are considering are very important. Thank you JEFF for making my purchase so wonderful!!! I recommend this sales agent to anyone considering a Toyota. I'm loving my Highlander!!!

mark.rybak

26 de ene. de 2012

It was a great experience. Davis Swaggerty and Jeff Grnger made it a plesant experience. This is my second purchase from Marrietta Toyota and David Swaggerty. I would reccomend this dealer to all my friends. Marietta Toyota is a family run business and that is why I went back to them to purchase my second truck. The entire group speaks directly to you and made me feel like part of their family.

Slhinkkle

25 de ene. de 2012

This dealership is great. I have been trading with them for several years and they are always professional, honest and helpful. I would highly recommend Marietta Totyota!

genell

24 de ene. de 2012

we have purchased several cars and trucks at the marietta toyota dealership overthe years and as a customer we have always been satisfied .,but this time werecieved what we would view as an excellent experience in buying a car, your salesperson Alex Cohn was so courteous and helpful and I might add, in the pouringrain, she allowed us to ask the questions and she answered all we needed .she is anasset to your dealership.,

L_Y

23 de ene. de 2012

We had an excellent experience with Marietta Toyota and Robert Glover.They were all respectful, did not waste out time trying to sell us anything we didn't wantand most importantly worked with us to get the best price possible.We had previously had an extremely negative experience with another dealer in Atlanta and hadto walk out. Robert honored everything we talked about on the phone. There were no surprises andand complete disclosure from start to finish. I would recommend this dealer to anyone.

alpapd

8 de ene. de 2012

I really appreciate Ms. Cohen's professional and friendly attitude. She was very cordial from the start and assured me that she would assist me in locating my desired car with all of the options which I desired. The vehicle which I desired was a special purchase for my wife and Alex was able to keep me abreast of the dealers transaction to transfer the vehicle from South Carolina to Georgia. She facilitated the necessary paperwork and also contacted me after the sale to make sure that she had met my expectations. I will be making another purchase soon and will not deal with anyone else except Ms. Cohen. She has earned my trust and I thank her very much during this special time for me and my wife.Artis & Lydia ParkerHiram, GA 30141

jamideb

3 de ene. de 2012

SalesmanAntone, was very helpful, great to deal with. I ordered a hitch, dealer put on wrong hitch, we called corporate, they put us in touch with manager who didn't even know I could get the hitch I ordered. I was getting my information from the Toyota site, but was told by the manager that SE Toyota used different info.....

phupp123

31 de dic. de 2011

Doing business with Marietta Toyota was a wonderful experience on many levels: 1) It was the best price we found for our vehicle in a 3 state area; 2) When the car we wanted was not in stock they searched for it and kept us posted during the process; 3) The sales staff were knowledgeable and had a genuine concern for our satisfaction; 4) Every detail was taken care of before we drove off the lot, to include a full tank of gas. Our salesman, Jimmy Wilson ensured we understood how to work all the car features and worked diligently with us to find the car and features we wanted. He and Scott Swaggerty (sales manager) were knowledgeable, friendly, and provided a welcomed none pressure atmosphere. Mark Fuhler processed the purchase paperwork and it was a smooth and painless process. In 30 years of purchasing cars my wife and I agreed it was one of the best car buying experiences either of us had.

jrbrosius

30 de dic. de 2011

We had an excellent experience with Mr. Glover at Marietta Toyota!!! Mr. Glover was respectful, knowledgeable and courteous... Did I mention Respectful. He listened to our likes and dis-likes and did not try to talk us into more expensive options that we did not want or like. He searched the Southeast inventory and came up with a car that matched our requirments 100%!!! Mr. Glover was everything that people want in a car salesman. If all car salesmen were like Mr. Glover people would love the process of purchasing a new car....The Finance Department was also very easy to deal with and very straight forward... I don't remember the Finance associate's name but he was also very respectful.We have had many experiences at other car dealers where you just did not feel like your opinions and likes were listened to and understood. Most Car dealers seem to just want to get you a car and play games with the price and options. At Marietta Toyota they listened to what we wanted, did not play games with the price and overall provided us with an excellent car buying experience....

jenbcox

29 de dic. de 2011

Robert was direct, accommodating, and wanted to help me get all I could for my money. He was friendly and professional and got me in and out in a very reasonable amount of time. His approach was to go that extra mile for me to make sure I was taken care of and satisfied.

cesar.aguilar13

28 de dic. de 2011

I recently purchased a 2008 BMW Z4 from this dealership. I recently took my car to the BMW dealership to have it checked for a noises that were coming out of the turning axles and when the engine was cold. The car had been on a wreck, carfax was clean, autocheck was clean, but this dealer does not check cars before they buy them from other people. They go for a test drive and that's it. If they really looked at the car, it would have been obvious that the car had been on a wreck because of the mechanical functionality of the car. Also, I was told by the Ken (salesman) that I would get a BMW battery installed in the car, I waited in the showroom for 45 min before I could even test drive the car while I waited for them to get the battery from the BMW dealership, since I waited for so long, they placed the old battery for the moment. A couple of days after I get the car, I am told it has an aftermarket battery and that it voided my BMW warranty on certain electronics. I talked to the salesman, and he denied everything, he said they never agreed on a BMW battery, they even told me they called the BMW dealership to see if there was any chance it would affect it, BMW told them it might do something to the car but were not completely certain, and they still put an aftermarket battery on it, knowing that it could affect the car later on. BMW would have replaced the old battery for free, I was better off with the old one. They offered to pay for half of the new BMW battery, I faxed the invoice over a week and a half ago and I am still waiting on the check. Very disappointed. I am never going to buy a car from them again.

mwcg77

14 de dic. de 2011

We came into lease a Prius and left with that car plus traded in our other vehicle for a Camry. A large part of that had to do with Alex Cohn's professionalism and her friendliness to us upon our arrival. I would highly recommend this dealer and especially Alex to anyone looking for a great car and great deal. Also the financing department is terrific and was able to get a better interest rate than our bank had approved us for initially.

Bendog65

12 de dic. de 2011

I had purchased a Highlander from Marietta Toyota a few years before and was trading in after deciding to get a new Tacoma. My Salesperson was Alex Cohn, she was very friendly and accommodating during the whole sales process. I felt like she was on my side during the sale instead of the stereotypical experiences I've had at other dealerships. Having to deal with the trade in appraisal and new car purchase could have been very intimidating or daunting but overall I had a great experience and would go back again. Go see Alex, she's great.

Tanniel

8 de dic. de 2011

I have always owned a Toyota vehicle. I am a loyal customer of that brand. However, I WILL NEVER BUY A TOYOTA AGAIN!!!!! EVER!!!! Marietta Toyota on Cobb Parkway is CRAP!!!! The service center is HORRIBLE!!!! Worst attitudes there this morning as if I owe THEM SOMETHING!!! I have a 2008 Avalon that has a headlight out IN LESS THAN 5 YEARS and they will not replace it unless I pay $300!!! Toyota is crooked, and CLEARLY doesn't stand by their work/products... Hyundai has warranties that last up to TEN YEARS and 200K miles and their cars are way cheaper!!! That is a HUGE slap in the face! I was looking to get a Lexus next year but after this experience my next car WILL NOT be a Toyota! Don't be fooled... they are not the company they used to be!!!!!

MrTran

6 de dic. de 2011

I came in to by a new 2012 Toyota Camry and I was extremely pleased from start to finish on the transaction. Alex was very attentive to my needs and made the process as painless as possible. I highly recommend looking for Alex when purchasing your next vehicle.

Christina84

17 de nov. de 2011

We were suppose to buy the car for $14,300 out the door, well when I looked at the paper work it was actually 15,500 out the door! The car wouldnt start 20mins out of the lot, and they wont do anything about it because its a used car. The rearview mirror had to be reclamped on, imagine my surprise/embarrasment when I went over a speed bump and it fell right off. They never gave me the codes for the navi, radio, or handsfree link, so I guess I can never unhook my battery. The sales person even told us there was a CD in the glovebox that would teach us how to use the Navi and handsfree link but guess what... NO CD, big surprise there. Lets just say I am a highly unsatified customer! And I'm also a owner of $15,500 piece of junk, which should have been a $14,300 piece of junk!

Christopher11

12 de nov. de 2011

Going to this dealership was a great experience, I was really impressed with their patience and friendliness. I worked with Brad Huntington and his manager Kerry Westbrooks, they where very knowledgeable and created an atmosphere of customer service. I was given a great price, they answered all my questions and they were honest. What more can you ask for when going to a used car dealership! After going to 3 dealerships and walking away due to a lack of service.Toyota Marietta was a breath of fresh air, everyone working there were very helpful. My only regret is that I did not go there sooner.

edkirkland

10 de nov. de 2011

My wife and I received very friendly service from the two contacts we had. They were extremely courteous and thoughtful of our needs. The pricing exercise was very straightforward and fully explained. In summary, a pleasant buying experience.

dwgrady60

1 de nov. de 2011

From the time we walked in the dealership, they were friendly and attentive, but not pushy. Robert was great to deal with and my wife and I could not be more pleased with dealing with Marietta Toyota. My wife has had Toyota's for 20 years!!!!

anothercarbuyer

29 de oct. de 2011

Rude and unprofessional. The salesman knew very little about the car we wanted. I told him we had a $40k budget and he showed me a $58k Sequoia, which he knew little about also. When we were totally prepared to buy last night and when it came time to negotiate price of the car, the sales manager, Scott Swaggerty, crossed his arms and asked my husband to explain why he thought the dealership should lower the price of their car. He even told us "it is none of your business." I have NEVER been spoken to that way before and we got up and left. Scott rudely said when we don't find anything anywhere else, we know where to find them. My husband proclaimed we will not be giving them our business. There are plenty of dealers who can treat us with respect and deserve our money. They let us walk out when we were ready to buy!

gah1985

18 de oct. de 2011

Personnel was rude and inattentive. Literally waited in front lobby for 30 minutes to be attended. Everyone else seemed to be just standing around. People working there joked about the wait time with myself. Once i got to see the car, the finance manager had a bunch of requirements for paperwork. They were substantial amount of proof they required, which is fine. Only problem is that they kept asking one item at a time and i didn't have everything at hand. They never told me exactly what I needed and therefore kept me at the dealership untill past-closing. ALthough once i met their required paperwork, I was the last to be serviced, although people who went ahead of me had arrived later in the day. Moreover, I was accused of being suspicious and/or maybe a cartel member because i had different address. I explained to them the reasons why this was the case. The finance manager and his boss did a horrible job and I will never do business with Toyota after this experience.

richardcollins

3 de oct. de 2011

Antione was very helpful to my daughter and son in law when they were searching for a car and when they found the one they wanted he helped my wife and I when we purchased it. He is very nice.

joannewilkins3177

29 de ago. de 2011

I worked with Mr. Robert Glover and he made the whole process simple and easy. Mr. Glover secured the vehicle model I wanted in the color I loved with all the options I desired. The price was a "haggle free" experience. I was willing to drive across Atlanta (40 miles) to work with Mr. Glover and Marietta Toyota. I would highly recommend Mr. Glover and Marietta Toyota for your next vehicle purchase. It was a real pleasure working with Mr. Glover and Marietta Toyota!

jcfbanks

28 de ago. de 2011

I have purchased my last two vehicles from Marietta Toyota and had great experiences both times. Price negotiations were kept simple and they have kept their promises on both occasions. I would highly recommend them.

lindak07

14 de ago. de 2011

I am very pleased with my new Toyota and visit to their showroom. I had specific limitations, and Shervin made every attempt to comply. He was courteous, listened well, and professional. My daughter's last two purchases were from Marietta Toyota and will suggest to others they stop by!

Nicole_Evans

12 de ago. de 2011

Antoine was great to work with. The folks at Marietta Toyota made the transaction so easy (everything from sales to financing)! We had extra options added to our car and I had to bring it back to get additional equipment installed. Antoine loaned me his personal car so that I would not have to wait in the waiting area or be dropped off! Everyone I dealt with at Marietta Toyota was kind and courteous. I would highly highly recommend Toyota, Marietta Toyota and Antoine Anderson!

rdramz

3 de ago. de 2011

I checked with other dealerships before coming to Marietta Toyota and I found the service experience to be better there. I would be happy to come back to deal with Antione. He was willing to take time to work with me on a great deal for both of us.

momof6

20 de jul. de 2011

Let me start off by saying, Im not one to write online reviews, however, after reading all the reviews and my experience with Perry and Marietta Toyota, I couldnt pass up the opportunity to express my complete satisfaction and pleasure with this purchasing experience. Being that I am darker skinned, have kids, and purchased a van I felt that I owed it to all those that read online reviews to describe my experience. I have dealt with racism all my life and I can assure you that Perry Kinney did not display any racism towards me or my kids. Had he, this dealership would have been the last place I purchased a car from. I have spent hours online researching the EXACT Sienna I wanted to purchase and was finally at the point that it was time to hit the road and head to the dealerships. With my husband out of town and 3 of my kids in tow (5,7&9 year-old), I was dreading the day. The hassle of dealing with a car salesman and the dealership mindset of pressuring you into buying a car was not how I wanted to spend my day. Although I felt very prepared, this was not going to be my idea of a family fun experience. I started off at World Toyota. Where they seemed to fit the exact mold of what I despise, just wanting to make a sale, regardless of my specifications, and move the inventory off their sales lot. I then went on to 2 other dealerships where it seemed to be the same sales mentality. Sienna's were similar to what I wanted but not exactly what I wanted. Losing hope on every finding my Sienna I then went to Marietta Toyota. Upon entering Marietta Toyota I was greeted by Perry. While I was obviously stressed, irritated, and not enjoying the day out car shopping with my 3 little darlings, Perry was nothing but polite, welcoming, and professional. He immediately sat down with me and made notes to exactly what it was I was looking for. With 3 kids in the office, you can imagine how many interruptions we had to our conversation. Perry was nothing but patient and accommodating to my children. He offered them drinks and cracker snacks, then showed the kids the playroom. I instantly fell in love with Marietta Toyotas purchasing experience. Not only was the salesman representing Marietta Toyota knowledgeable, polite, and had a true sense of sincerity but the playroom was a huge stress reliever. Perry immediately went to work to find my Sienna. Not a Sienna like what I wanted, but the Sienna I wanted. He located the vehicle at a dealership in a nearby state. Once we agreed upon a price he arranged for the Sienna to be brought to Marietta Toyota. A few days later I went back to Marietta Toyota with kids in tow to bring home my Sienna. Perry was so thorough in showing me how everything worked. He helped me get everyone situated in the van and immediately showed me how to operate the entertainment system (for my kids enjoyment). Perry had me feeling like I was his only customer. Every question I had was answered, every aspect of the van was explained, and I was ready to drive home. I never felt rushed, pressured, or as if me and my kids were a bother to him. I have recommended him to a number of my friends. My only complaint is that I didnt go to Marietta Toyota first! Latisha

jasmine403

25 de jun. de 2011

My wife and I are very satisfy with the purchase of her new Toyota Avalon. The Sales person Robert Glover was very friendly and courteous, and also experience we will purchase another vehicle from this Dealer Ship in the near future.

tham

24 de jun. de 2011

Initially did my research online before going to Marietta Toyota. Other dealerships did not have the exact vehicle that we wanted on their lot, but Marietta Toyota did. Once I called, I was assigned to Eric, and he took care of us through the entire process. I explained to him that we knew the vehicle we wanted and what we wanted to pay. He initially offered us a good & fair price on the vehicle, but me being the harda** that I am, I wanted to see how much they wanted my business and I pressured them to meeting me at my price, & they did. I purposely was a tough customer, & now I am a loyal one. They put up with me, and put my needs and wants first, and I sincerely appreciate that. Won't be in the market for a new vehicle for a while, but will definitely recommend this dealership & Eric to others.

girishpad

18 de jun. de 2011

Before i went to Marietta Toyota, I went with few other dealers to buy a new car. But Marietta Toyota gave me the best deal for a new Corolla than any one else. Also all the processing were very quick and efficient. The sales person whom i spoke to Robert Glover requires a special mention. He was very friendly and explained to me everything i wanted to know before getting a new car. For me the overall experience was very good and I strongly recommend anyone who wanted to buy a new Toyota to Marietta Toyota.

cindygh

16 de jun. de 2011

From the time we drove into the dealership and were greeted by Antione, it was a very pleasant car-buying experience. His friendliness and professionalism and knowledge of the inventory made it a very easy transaction.

2904Alexis

7 de jun. de 2011

Did not play the "Manager" games with the price. They were straight forward in all their dealings. They allowed me to drive the vehicle withoug pressure when I told them I was considering another make. THey let the car sell itself. Just an unpressured atmosphere.

jtnelms

6 de jun. de 2011

This is my 4th Toyota and 2nd purchase from Marietta Toyota. I initially worked with Antoine Anderson, who was very helpful and attentive, but I primarily worked with Robert Glover in the purchase of my new Camry. Robert is an outstanding representative of the Marietta Toyota team. Professional, personable, reliable and informative, Robert went to great lengths to ensure that my experience with Marietta Toyota was a resounding success. Overall, my buying experience with Antoine and Robert exceeded my expectations. I wish the dealership continued success, and I will definitely visit Marietta Toyota when I purchase the next Camry.

2smart2shop

6 de jun. de 2011

Except assuming that Perry Kinney did most 5-star reviews here by himself, I had extremely hard time to understand how he could get so many compliments. It was absloutely the worst customer service we had ever received from any service firms in our life. Our story was almost exactly the same with a previous lady's review, and by comparing our cases, the following assumptions is made:1. Mr. Kinney possibly doesn't like to sell the minivans. When he receives the inquiries about Sienna, his attitude will change 180 degree. Maybe the profit margin isn't big enough for him to spend his time with us.2. He probably hates children. When he deals with the families with kids, he loses his professional composure. He becomes very rude, impatient, and offensive. He will quickly express that he wants to end this conversation and moves on to the next customer.3. He "might" have problem with someone who has darker skin color. From the beginning of our meeting, his answers were short and basically meaningless, and he contantly showed his poker face with unhappy voice. He even abandoned us for 20 minutes in the middle of our meeting to serve another caucasian female. Hum... I wonder whom manufacture Toyota? Isn't that Japanese? Wow, discriminating his own big boss, genius!**By the way, if you are Costco members like me and you thought that you got a good deal, you will be angry to know that I got a better offer with $2,000 less in another Toyota dealership (hint: World XX in Gwinnett). Since Mr. Kinney pushed us out of the door, we requested a few quotes on www.edmunds.com to see if we could get any positive response. This dealership emailed back within 30 minutes and offered a jaw dropping deal with $2K less. Brand new, same model, same year, same options. Trust me, google "Costco Auto program hoax" and you know what I am talking about! $2K can take your family to a nice vacation, please don't give it up to Marietta Toyota!

Peter Vesey

4 de jun. de 2011

I went to Marietta Toyota to check out a very good deal proposal posted on dealer's Web site. Sales exec Jerry Massa got right to the point reviewing facts and figures and illustrating that the deal included routine service of the auto in question, a point not made in the posting. Rarely do you come away with a deal better than advertised! Additionally, Jerry was open, honest, and had ready and good answers to all my questions. We concluded our business quickly. Jerry also showed he was a genuinely nice person who would go way out of his way to help out now during the lease. Interactions with a couple of other dealership employees were most courteous and professional.

ggibson

16 de may. de 2011

Perry, once again was very heplful in the purchase of a new Avalon. We were impressed with the way Perry handled the purchase of a 4Runner last summer we purchased for our grandson who was going away to college. He is professional and friendly. We would and have recommended Perry and this dealership to friends and family. We have a Costco membership which helps cut to the chase.

planetdebz

12 de may. de 2011

We purchased a 2011 Toyota RAV4 on May 10, 2011 and were pleased with our experience at this dealership. We had a test drive with one salesman, but he had a previous customer come in so he asked Antione to work with us; and we are glad he did. Antione was pleasant and professional. We worked very well with Antione and felt he was doing his best for us. The financial manager, Yeviz White, was also very easy to work with and we were able to work out a deal that we could live with. We will check with this dealership the next time we are in the market for a vehicle. Thank you.Debra Zimmerman

MaryLynnD

10 de may. de 2011

This was the best car buying experience I've every had. I was greeted warmly by Mr. Kinney, who remained quite attentive and friendly during the entire visit. There was no feeling of pressure. My questions were answered thoroughly and I was allowed as much time as I needed for driving and examining the vehicle. The overall experience was quite surprising. As has been my experience in the past, I was expecting an aggressive yet uninterested salesman. This was not the case. Mr. Kinney even called 2 days after the sale to see if all was well and to know if I was enjoying the vehicle!The price was quite good. I contacted Marietta Toyota through Costco Auto Program, which gives a nice discount.All together a very good experience.

AdrianaBPerez

6 de may. de 2011

I was looking for a new vehicle and submitted my information in Zag.com. Perry Kinney replied with the best deal; he was very helpful over the phone and via e-mail. When we finally got out there the whole staff was very nice and cooperative. Perry Kinney is a wonderful person and salesman, very friendly and knowledgeable. Even though we all know buying a vehicle is a long, boring process Perry made it easy and very pleasant. The finance person (can't remember his name) was also very nice even though it was kind of late and I'm sure he was tired. I enjoyed the whole time we were there. Thank you!!!!!

asvard

4 de may. de 2011

Antonio Anderson made my new car purchase an outstansing experience. Almost immediately I knew he would be the person to sell me a new car. He was entertaining and experienced which made me relaxed, have fun and trust he was working with me to obtain the best purchase price. From begining to end this car buying experience far exceedes any I have had in the past. Thank you Marietta Toyota and Antonio Anderson for a great car buying experience.

acuomo

4 de may. de 2011

I was looking for the Toyota RAV4 V6 and had a specific color in mind. Jerry Massa was able to find my car in one day and honor the price that he quoted. I particularly appreciate Jerry's efficient and forthright manner. Jerry and the folks at Marietta Toyota bent over backwards to make sure that my buying experience was the best one possible. I still cant believe that Jerry came in on his day off when my husband and I were having difficulties scheduling a time to pickup the car. That truly was above and beyond the call of duty! Id like to express my thanks to Jerry and the folks at Marietta Toyota.

wildman44n

30 de abr. de 2011

Member of USAA. Mr. Perry Kinney was very professional. Kept us informed. Vehicle delivered as promised and on time. Outstanding excellent customer service. You can trust this dealership to deliver on all it's promises. Had all the information I needed before I left my home.

anmarsha

26 de abr. de 2011

I must honestly say this was the most seamless car transaction my wife and I has ever had. Every member of the team was friendly, knowledgable and did not place any pressure on my family to make a decision. Great Job Toyota of Marietta! Special thanks to Perry and everyone involved in our transaction.

BradB66

24 de abr. de 2011

What a great car purchase experience! We found the Prius (now very scarce) we wanted online--and contacted the dealership. Steve Howard responded to us immediately and offered to hold the car for us (no deposit necessary). We then sat down with Perry Kinney to work out the deal. They gave me an excellent trade-in on my older Lexus and offered multiple financing options. Good deal overall! Perry was a real pleasure to deal with! No pressure, very personable and took the time to fully explain and demonstrate ALL the vehicle features. Even plugged his personal cell-phone number into our new car system and made it clear we could call him at any time. This is a professional, customer-oriented organization that I would recommend to any car buyer! Better than any car-purchasing experience we've ever had!

suzannea

20 de abr. de 2011

I had a wonderful experience buying my new Prius. From the minutes I walked into the showroom, I was treated in a professional manner by Robert Glover. After purchasing the car, he went the extra mile by patiently explaining all the features of my new automobile and even drove my car back to the dealship to get my leather seats heated. I would recommend Robert to anyone looking for a new car.

atlantamom1234

17 de abr. de 2011

On April 17th, I went to Marietta Toyota for an appt. to purchase a new 2011 Toyota Sienna Minivan. I was sent there through the Costco program.Our assigned sales person, Perry Kinney, was so rude to me, my husband and my five year old son. Every question I asked was given a curt response. He was often disrespectful and condescending. No extra explanations on features or questions on what we were looking for and why. It was clear he didn't care if we bought a car from him. He insulted my trade-in car and when I asked for a copy of the write up he did on the estimate he asked me "Why, you don't need it. Can't you just write the information down?" I even asked if I had done something to offend him and he said no. I said, "well you are being very rude." He didn't say a word. Nothing. Just walked away from me and didn't even say goodbye to us.We left. We drove straight over to World Toyota where not only did we receive the most incredible welcome and customer service, but we bought an even more expensive Minivan than we had planned. Everyone at World Toyota was a pleasure to work with, the environment was happy, friendly and festive.Not only will I never go back to Marietta Toyota, but I will tell everyone I know how incredibly rude their employees are to customers.

modale

4 de abr. de 2011

I selected Marietta Toyota after reading negative reviews on a different dealership and I am SO happy that I did! My leasing agent was Robert Glover. Robert was personable, prompt and provided excellent customer service. He met me at every turn and did all he could to accommodate my requests / negotiations. The leasing experience was the most comfortable and efficient leasing experience I have ever had, after leasing two automobiles in the past. I walked out a very satisfied customer and would recommend this dealership and specifically Robert, without hesitation. Keep up the great work Marietta Toyota!

bettyb29

1 de ene. de 2011

I was totally pleased with a very pleasant experience of buying a new car. I am 81 years old and had over 100,000 miles on my 2001 Toyota Camry. I had decided that I should have one more new car before I died and had been looking for some time. Finally, I went to the internet, put in my search on Overstock.com. Phillip Malone contacted me immediately, gave me a price that was much better than anything I had been quoted.Although I live in Middle Tennessee, I planned to be visiting in the Oakwood/Gainesville area so searched that area as well as locally. When I arrived in Georgia and went to Marietta Toyota, they had the care I wanted and everything was just as it was presented to me over the phone. It was a completely painless procedure which I cannot say for other new car purchases that I have made. I had all the information I needed before I ever left home.

praveenpaul1974

14 de dic. de 2010

I bought a Toyota Highlander last week with Marietta Toyota and had a great experience buying this car. I was very satisfied with the deal and particularly happy with Philip Malone (Sales Person) who took care of the business. Philip Malone is very honest, knowledgeable, treats customers with utmost respect. He was always very patient explaining about the car specifications, not once but three times. About the dealership, they were able to trade in my current car and and completed all the paperwork within few hours and I was able to ride home with my new car. Car buying is not only about getting deals. It is about prompt service, support and honestsales people. I got that with Marietta Toyota and Philip Malone. Trust me, they are really good.

mac8oban

20 de nov. de 2010

Prompt, responsive, knowledgeable. Second car I bought from Philip in the past 3 months. I live out of state. Philip arranged to have the vehicles delivered to my home. Flawless process. Best car buying experience I ever had. Would recommend Philip Malone to anyone wanting prompt, credible, courteous, efficient service. He knows how to treat his customers.

lramsey

12 de nov. de 2010

My salesman was Robert Glover. Robert is extremely personable and patient. He is also very knowledgeable about the products. I found him easy to work with during what, for me, is a tense process and not in the least enjoyable.Mr. Higham did the paperwork and I felt it took too long, and that he should have stepped out and told me that it would be awhile, and I could have gone and gotten lunch.I feel that Robert is a wonderful salesperson, and I would do business with the dealership again.

jdillard

26 de jul. de 2010

Bought new Tundra through a Costco program. We were unsure if we wanted a Tundra or a Highlander. Perry knew we were cost sensitive and worked with us to find a vehicle we could afford. Perry was not pushy and was very knowledgeable of the vehicles we looked at. Test driving 3 vehicles and all paperwork took only 2 1/2 to 3 hours. I could not have asked for a better buying experience. The next time we purchase a vehicle Perry will be at the top of our list.

SKMJHM

22 de jul. de 2010

We were looking for a new car to replace the one totaled in an accident. Once the insurance claim was settled, we contacted Bill Deitz with the exact year/make/model/ accessories we were interested in. Bill responded quickly by e-mail and called to confirm our interests. He checked his inventory and availability, found the exact car very quickly and gave us the best price. We bought in one visit. Simple - easy - very personable - Bill showed genuine interest in us and made this an positive/memorable experience.

skiptoo

12 de jul. de 2010

What a great experience. I traded a late model, with equity, for a 2011 Camry XLE. Steve Howard had folks lined up, but I never felt like I was pushed. He took the time to move cars around so my wife could see the colors better, searched for optioned cars which were inbound to try to save us some cash, and generally made us feel like we were more important than the other appointments he had. When the deal was cut, he asked if we minded him handing it off to Bill, we said no, and Bill was just as courteous and focused. Their internet pricing can't be beat by anyone, and when the deal was close, he made sure it was a buy decision. You won't go wrong here, and you will feel welcome. Give them a call.

Marietta

29 de may. de 2010

I highly recommend contacting Bill Deitz and Perry Kinney if you are in the market for a new Toyota. I submitted requests via the internet to 10 dealerships in the Atlanta area to quote on a 4 Runner. I narrowed down the process to 2 dealerships and ultimately purchased the vehicle from Marietta Toyota. My purchase decision was based on my interaction with Bill and Perry, and attributed to their professionalism, responsiveness, and offering a very competitive price. They both followed up in a timely fashion and made the pruchasing process a pleasant event.

jlalgers

26 de abr. de 2010

I purchased my first Toyota from Marietta Toyota in 1992. I have been extremely satisfied with their services....until 2006...when it appeared the salesman (who is no longer there) did not want my business. Last year, as I was waiting to get my oil changed, I ran into Perry Kinney who asked me if I needed help. I told him I was being helped...one thing led to another and I told him about my unpleasant experience with the dealership in 2006. He gave me his card-asked me to contact him when our leases (Joe and I lease 2 cars every 3-4 years) expired as Marietta Toyota did indeed value our patronage. Last week we leased 2 new cars from Perry. He worked tirelessly to ensure that we would get the cars we wanted within our budget as we are retired. He is a true professional....a wealth of knowledge about financing, car taxes, you name it....if he did not know the answer to a question, he knew where to go to find it...I will not hesitate to recommend him and the dealer to friends AND will be returning in 3 years to lease a new Avalon from him.Thank you Perry.

mckeonka

29 de mar. de 2010

I was finally trading in my 1999 Camry (150,000+ miles) and looking for another Camry to replace it. It was my first visit and purchase to/from Marietta Toyota. From beginning to end my experience at the dealership was an excellent one. The time each gentleman took to make sure my questions were answered and I was purchasing the car I wanted was outstanding. The no pressure sale was a relief. I was asked what I was looking for in a car and then I was shown a variety of choices to test drive. After narrowing down my choice to 2 cars, I was shown how each car option worked on the newer vehicles. I was then brought into financing. At this point, I was shown all the differnt payment/incentive options so that I could get the best car for my money. I was then presented with a coupon book filled with free services & oil changes. My experience was one in which I will be a returning customer and I will encourage my friends and family to do the same.

ddwhitehurst

27 de mar. de 2010

I am a repeat customer of Marietta Toyota. This is my second Toyota and Mr Robert Glover was very helpful in my request. From the time he greeted me, I felt comfortable and was never under any pressure thoughout the whole transaction. The finance manager was patience and explained all details and even found an extra savings. I really appreciate all the personnel at the dealership including the service department.I will highly recommend Marietta Toyota for anyone who is in the market

Chuck Bolash

15 de mar. de 2010

This is a very impressive organization. The people are friendly, knowledgeable and professional. They listened to our needs and made suggestions based on those needs. Once we made a decision they guided us through the best purchase options and made the paperwork process smooth.I was also impressed with the facility itself, It is well laid out and made me feel comfortable and welcome.

Net4velez

2 de mar. de 2010

Why ...? No high pressure sale tactics. Communication was very civil. The salesman listen to our questions, comments, and requests. The salesman was amiable and not outright obnoxious as in some other dealers we have visited in the past. He seemed quite knowledgeable about the vehicle we bought. I would recommend this dealer/salesman to a friend.

stephnewcar

26 de feb. de 2010

We went through the Costco Auto Program to purchase new vehicle. It was pretty much haggle-free. We either liked the price or not. We did agree to the price in the end and purchased a new car. The staff were very knowledgable of the car we were looking at and very hospitable.

J.Chan

25 de feb. de 2010

I have purchased 2 cars from Perry Kinney at Marietta Toyota. The experience I had when I bought my first car from him is what made me know that I would never buy another car from anybody else. I was torn between the Honda Accord and the Toyota Camry. I went to Marietta Toyota first and drove the Camry and asked all the questions I could think of. I then went to the Honda dealership and asked my questions there. When I decided to go back to Toyota to purchase the Camry, Perry was right there ready to find the EXACT one I wanted. A month after I bought it, Perry called me to ensure that I still loved it as much as I did when I drove it off the lot. I have since traded in the Camry and purchased a Highlander!!!!Fantastic car buying experience!!!! No pressure, totally knowledgeable sales man, and a very friendly environment.

brant711

18 de feb. de 2010

I was looking for a specific vehicle Rav4 Sport, in the Metallic Grey color. I had originally contacted Jay Toyota in Columbus, GA to which they told me "there are non of those cars that you are looking for in the Southeast Region." Thanks I said, continued my search and was contacted by Mr. Kent from Marietta Toyota. I told him what I was looking for and that I was a serious buyer. Two days later, he calls me up and "we have found the car you are looking for." Needless to say, I was at the dealership that weekend purchasing my first new car. The Rav4 Sport is an excellent vehicle and I love it. Working with Mr. Kent was easy, and his friendliness is second to none. I tip my hat to him and the dealership for being aggressive in finding my vehicle. I give Marietta Toyota high marks and will recommend them to anyone who is interested in buying a toyota. For what it is worth and to who ever reads this: I give Jay Toyota of Columbus,GA "very bad" marks. Case and point. They told me the vehicle I was looking for could not be found in the Southeast Region. I think it was because the dealership (Jay) has a "lazy/bottom feeder" type attitude towards those that shop there.

vharkness

13 de feb. de 2010

I thank the Lord for blessing me with a "2010" Toyota Camry, while experiencing mechanical problems with my previously owened "1995" Toyota Camry, when in route from Tennessee to the Atlanta, GA, area. Craig Williams, Sales Representative, and Yeviz B. White, Finance Manager diligently answered my questions/concerns and assurred me regarding safety and re-call issues, style and appearance of my car and helped me with affordable financing.Thanks guys, I rate customer service an A+!!!!!!

alcatraz51

10 de feb. de 2010

We are very pleased with Marietta Toyota. We just purchased our fourth new vehicle from them and are extremely pleased with how we have been treated from Sales to Service.David and Scott Swaggerty have handled each of our purchases and quite frankly, we would not want anyone else. They are very customer oriented and wanted to exceed our expectations. Guess what? Scott,David and Gregg in service have always exceeded our expectations. That is why Marietta Toyota will always have our business.We recommend Marietta Toyota to anyone.

mmrybak

10 de feb. de 2010

I had a great experirnce buying my truck. No pressure sales, coupons foroil changes and replacement of a lost key. I will buy another vehicle from Mariietta Toyota. I had several trucks to choose from and was given options and infirmation on all that I test drove.THe no pressure sales is why I will be a customer for life.

estherb

7 de feb. de 2010

l really don't have anything bad to say about my experience at the marietta Toyota. Just to say the customer service was Great l had a litter problem with the car Wayne too care of it.Great guy,very professional.l will recommend friend and famely.Thank You.

Larry Newsome

3 de feb. de 2010

Robert Glover provided outstanding customer service. He was extremely helpful when I lost my job and wasn't sure if I can purchase the car. He worked with the dealership upper management staff and they all pull together to support me. When I was able to find a job, they made the purchase process effortless. Robert took the time to explain the features of the car and help ease the concern my mother and brother on purchasing the car. After the purchase, he continue to provide outstanding service by explaining to me the process to get my car tag as well as on how to handle the recall due to a faulty gas pedal. I will recommend him to anyone interested in purchasing a Toyota. He truly represented Marietta Toyota in an great manner. The dealership should be very proud.

cbuuck

1 de feb. de 2010

Jerry Massa spent a lot of time with me, helping get the exact type of Highlander I wanted. This was especially significant because I wanted to take advantage of the "Cash for Clunker" program and he, along with everyone else in the car business at that time, was super busy. Not only did I feel like I got a very fair deal, but I also felt that the service went beyond what I've experienced before.

gsukris

1 de feb. de 2010

This was my first time buying a car and Marietta Toyota was extremely helpful and made my experience as simple as possible, I have rented from them before and I am glad I decided to buy my car through them. Everyone there is friendly and the follow-thru is amazing. Jerry was great, and I'll definitly be going back!

wardwes

1 de feb. de 2010

Dealer Doc fees may be a bit higher than other dealers in the state and they can be rather stingy on trade-in values, but the overall prices are very competitive and it was a real pleasure working with Rambo. They are willing to work with you and help you out with any incentives out there. I would recommend to a friend.

puckhab.k

27 de ene. de 2010

Overall my experience at Marietta Toyota was great! Wayne was very punctual when we arrived. Making us feel comfortable about how to being buying a car. He asked all the right questions and new where to start looking based on my answers. He was very knowledgeable about each car we looked at which made him seem very confident. I trusted him to help me find the right car for me and I'm so Glad we purchased with him at Marietta Toyota!!

jean6224

27 de ene. de 2010

I have been dealing with Marietta Toyota for over 6 years now. First in their service department for my other vehicles, then ultimately I bought a new Toyota Avalon. I have had both Ford and Lexus serviced and repairs donte in the body shop. I have also bought parts for both cars from them and had them installed by the service department. The body shop as also done work on all of my cars.

Donita

27 de ene. de 2010

I purchased my car at Marietta, and have been back for minor body work as well as all of my service calls. I have always been pleased with the work as well as the customer service from the cashiers to the salesmen and service personnel. I always feel that I can count on them for honest reliable service.

pshah

25 de ene. de 2010

Wanted to purchase a Highlander 2010 and the sales associate said they have one coming in and I can put a deposit if I want the Limited model. I test drove the Sport and liked it's suspension better but I wanted the rear power door which I was told that wasn't available in Sport trim. Also was told that Limited has 19" wheels vs 17" ones in Sport. I gave him the deposit in good faith but when I was browsing Toyota's website I found the power rear door listed as an option in Sport trim and also found that the Sport comes with 19" wheels as well. It got ugly when I asked the sales rep to let me have the option to buy Sport. He started yelling and acting totally unprofessional. The manager was more of the same. I did get the Limited since I had put 1000$ deposit which they used to pressure me.

atlantatoyotabuyer

22 de jun. de 2009

Very surreal (and somewhat frightening) experience at Marietta Toyota. It's a long story, but it's worth it...I had already negotiated a good deal with another Toyota dealership inside the perimeter, but, because we didn't move fast enough, this car was sold to someone else.So we went to Marietta Toyota because they had about 12 Highlanders, and we figured they'd be in the mood to negotiate. Carlyle, the sales rep, was nice enough. He showed us the car and started the negotiations with us. Of course, this is where the back and forth began. We'd give him a price, Carlyle would run off to the sales manager, then come back with a "counteroffer." It was, however, clear very quickly that we would not come to an agreement - our highest offer (which is more than the price that the other dealership had given us) was about $4,000 LESS than what Marietta Toyota was offering.We were ready to leave, but Carlyle insisted that we talk to his sales manager (he thought seeing this guy face-to-face would help the deal). When this sales manager showed up, it was evident that he was insulted by our offers. He was extremely rude and belligerent from the start.Then the guy got very very ugly. When we got up to leave, and I reached for the piece of paper containing our notes and negotiations, this sales manager jumped up, ripped the paper out of my hands, and told me to get out. He literally followed us to the door to kick us out! Our sales guy had a stunned look on his face (poor guy...I think he really WAS afraid of his sales manager). The only other customers in the place (there was only one other couple) were shocked as well.I'm neither a yeller nor a screamer. I don't go out of my way to insult people, and I generally treat business people as professionals until they prove otherwise. We had not done anything to provoke this kind of reaction. From the sales manager's physical demeanor, I was worried that he may actually physically assault us, so I told my wife to go back too our car immediately.I'm not sure why this guy is a sales manager. Even if our offers were too low for his taste, wouldn't a sales manager at a car dealership be able to deal with offers of all kinds without throwing a temper tantrum? All he had to say was, "No, we can't sell at that price." Perhaps this was a very poor attempt at the "good copy, bad cop" routine that most dealerships make you go through. I wasn't amused.Here are the final numbers - we ended up buying the exact same car from World Toyota for an out-the-door price that was close to $4,000 less than the lowest price Marietta price gave me (and for which they kicked us out). If you're in the market for a Toyota, there's no need to take my word for it. Just visit the two dealerships and compare.

Tom Hale

1 de jun. de 2009

I had a misunderstanding with the dealership which Jim Greenhaw resolved quickly and to my satisfaction. I would recommend calling Bill Dietz or Jim Greenhaw if you are in the market for a Toyota. Great prices...better than any other dealer I encountered.

mani

6 de oct. de 2005

This place is a total ripoff. My my camry was under 6 yr extended warranty and the water pump had an issue, Josh Mimms and others told that toyota covers it and later the service technicians at marietta toyota broke the bolt and made sure the claim got rejected by toyota. Also the staff were very rude. Tom Ravita and Cal Piper though they are in sr management, used foul langage in presence women and 3 year kids. Also, my friends had bad experience with these folks while servicing their toyotas. Please choose some other place.DS

rellio

10 de ene. de 2005

The following events took place in October/November 2001. After replacing the clutch on my wife's RAV4 (which had approximately 60000 miles on the odometer), the service department neglected to re-install the transaxle vacume hoses. This resulted in 2 emissions inspection failures, and $129 for the third emissions inspection (the 2nd inspection is always free if the 1st fails) and "troubleguessing" charges, for which we were NOT reimbursed. Cobb County Toyota quickly diagnosed AND FIXED the problem FOR FREE, afterwhich the car passed the final emissions inspection at Marietta Toyota. On top of all that, they put a nice big DENT in the RHS front fender, and it took 2 weeks of arguing with the dealership manager (Mathiews) before they finally fixed it to our satisfaction. I HAVE NOT BEEN BACK TO MARIETTA TOYOTA SINCE...

mfullmer

14 de sep. de 2004

I contacted Bill via the internet wanting a [hard to get] Solara SLE Convertible with Nav. He was very customer service oriented and had a partner who took me out on a test drive. Before I went he had emailed me the price, including all fees on a 2004. Better yet, they were charging only MSRP when other dealers I had contacted were $1k to $4k over MSRP. <br><br>He found one that would be in about 3 weeks later that was a 2004 but then told me a 2005 was coming in a couple of days later just like it. He would give me the 2004 price ($200 less). Three days before the car was promised I got a call and picked up the car. It had some kind of white spots on the hood and they told me to come in on Monday and they would take care of it (they had come in on a Sunday just to deliver the car to me). I went in on Monday, he handed me the keys to his demo and told me he'd call me when it was done. Not only did they get the spots off but they waxed the car and test drove it and thought it wiggled a bit so they re-aligned the front. <br><br>I cannot be happier with their service.