MrsLRW

11 de nov. de 2014

Ken was a really good salesman. He talked me into buying a piece of crap car from them. When I bought the car there was a crack in the windshield and 2 windows didn't roll down. Ken only wrote down that the car needed a new windshield so the service department quoted me $1,000 to fix the regulators in the window. Two weeks later the radiator went out. Less than a month later the Jeep needs a new engine. I will not buy from them ever again!! The service department wasn't helpful when I tried to get some assistance with repairs. Now I'm out of pocket almost as much as I spent on the Jeep. I still haven't received any calls back from them. Satisfaction IS NOT guaranteed with this company.

Gertz8907

27 de may. de 2014

My wife and I found a used GMC Terrain on autotrader.com that had a really good price. We went in to look at the car and drive it. The price was 11,995 online and throughout all of our initial conversations. I work a different schedule than my wife so after she looked at it I called the dealership and told them we would take it and wanted to see what our payment would be. They pulled our credit and got us approved for a loan. The bad part is that they never told us they jacked the price of the car up an extra $2,000. When Craig called me to tell me our loan payment I said that didn't make any sense and I asked what the final price on our trade in was and the price of the car. He told me the price of the trade in but tried to avoid saying the price of the car. When he finally told me he denied that 11,995 was ever the price that he never said that to us. Then he changed his story and said they had told my wife that 11,995 wasn't the price (which was a flat out lie). They lied about the price, pulled our credit, then tried to sell it to us without fully disclosing the price. This dealer is dirty and sneaky.

jenkali

22 de abr. de 2014

Purchased a 2010 used car from this dealership for around $22k. Problem started on day one.- The tire sensor light came on as I was driving the car home from the lot. - I learned the heated seats didn't work. (The panel to access the heated seats was off when I looked at the car, that should have been a red flag for me). - The sticker on the car window implied it had a 3,000, 3 month warranty on the car. After repeated attempts to resolve the issues with the dealership and my sales man, the response I got was there wasn't a problem when they sold me the car. In addition to the issues, the questions about the warranty were ignored. I guess when your not mean enough you are just blown off. I eventually took the car somewhere else to get the sensor light fixed and found out that "someone" ducked taped broken tire sensors to the two right side tires and I'm now I'm out $392.I understand when you buy a used car, you are buying just that. However, the lack of concern or attempt to resolve the problems I discovered within 3 days of purchasing the car is the reason I give them a poor rating. The was no customer service after the sell. I have purchased many vehicles from Performance in Fairfield and had excellent service. I ventured out this one time because I was looking for this particular car and regret it. The quality of service after the sale is incomparable. I still haven't had the heated seats fixed, afraid to find out what that is going to cost me.

Sandy

12 de ene. de 2014

E mail was returned at first, then beyond that no response. Called e mail contact, no return call, was 2 hours away drove to see car and got there and someone else was buying it. Would have been nice to know so I could have gone to look at others with more time on my hands. Oh, my husband is a clean cut cowboy type and while we were waiting a salesman asked if he had ever been to jail cause he looked familiar. Great place to shop for a car..... NOT!!!!

Tpick

26 de nov. de 2013

I have sent two emails to them no response I was interested but apparently they are not interested in selling cars

JO

20 de jul. de 2013

Looking for used truck and was blown away by the quality of used vehicles on the lot. Test drove and ended up purchasing a truck. Sales guy and finance guy were very helpful in making this a great experience. The facility is top notch and pet friendly..

jane and jack

6 de jun. de 2012

John Cefalde was knowledgeable, kind and thorough in guiding us through the lease & sales process. There was no pressure or crowding, just his availability to answer our questions. He went over the features of the car and the maintainence program and encouraged us to call him with any further questions. The sales experience as well as the car itself are definitely *****.

Trailblazer

28 de dic. de 2011

So glad that I went to Mark Sweeney Buick for my vehicle. Found the vehicle of choice on cars.com, but the dealership experience was top notch. I was treated like a good customer and was never made to feel like I was being taken advantage of. They were able to get me in the vehicle of choice that day and with no hassles. WOuld definetly go back for my next vehicle.

t10chairman

27 de nov. de 2011

I went to buy a suv and they show me this suv i test drove it and luv it.I had a XL-7 it find but the mazda CX-7 has more power more fun get one.

Jamie

12 de nov. de 2011

Purchased a used 2008 mercury milan, salesman finance very courtious & not pushy. Highly recommend!

Yellow Sub

1 de oct. de 2011

I had been looking for a new SUV for months... finally settled on the Enclave and had 2 dealerships in the area to choose from. Went with Mark Sweeney based on great conversations with sales rep over phone and their excellent price point as well as trade in. The buying process was easy. Would highly recommend this dealership. Loved working with Louie and talking to Jason.

meray7

1 de sep. de 2010

I bought a 2004 BMW from them on June 7, 2010. I purchase the warranty on it that hasn't paid for anything. I have paid $2500.00 in repairs to this car. Jake Sweenty BMW has had my car for a mth and they don't think they can fix it. I will never buy ANYTHING from them again. I have a car that can't be fixed with a five year note on it. I very unhappy.

gzvmjz

22 de ene. de 2009

I purchased a 2006 certified Pontiac G6 from Mark Sweeney Pontiac in Cincinnati, Ohio. The used Pontiac G6 seems to be a good dependable vehicle after a months usage. The GM product is not why this review is being written. The problem with the buying experience began after I drove the vehicle away from the dealership. I noticed that I had been given only one key for the vehicle. I immediately called the saleperson who informed my that he would look for the other key and call me. Well after a week with no return phone call, I called him. And he basically told me that they couldn't find it and wouldn't replace it as it was there policy only to provide what they had. I guess this is why the car had less than a quarter of a tank of fuel when I left the dealership. This dealer is cutting all corners possible to line their own pockets. You would think that after buying a $13000 certified used vehicle, a dealer would offer to make a second key.What do you think this dealer will do when you take a vehicle in to be serviced? In my opinion, they will try to take you to the cleaners if they can, since they took me for a $50 key.