Chavez2016

24 de abr. de 2016

We drive 3 hours to get the dealer ( Great experience ) From Bobby to Pedro ?? The customer services was 100% to satisfaction. We recommend this Dealer to all friends/ coworkers. You get price,attention, honest and great inventory . THANK YOU The Chavez Family

Bonnie and Bill

20 de abr. de 2016

Very happy with this dealership and their service. They exceeded our expectations and were very easy to work with and made the process of buying a new car enjoyable. Would recommend them to others. We had a new salesman (Ed) who was great to work with and provided excellent service.

Kimberly Lynch

18 de abr. de 2016

I love dealing with Marlow Motors because they make me feel or I should say treated me like family and I know I always get the best deal possible. In the past I have always dealt with Mr. Maynard Leckie and he has always been quick to help me with my needs and wants to my complete satisfaction. During my must recent purchase, I had the pleasure of dealing with Michael Hachez which helped me with choosing my new Dodge Charger, he was very knowledgeable and was able to all my questions and was a great help, again I dont know where the dealership finds their staff but it seems to me that they have the knack of getting the best personnel in this area. They are great! Shopping for a car at this dealership is always a great experience. Their sales personnel have a can do attitude. They get my vote!!!!

BuffaloSabres

13 de mar. de 2016

I can't express the no pressure sales and how great it was not to feel pressured. That is what kept me going back, not to mention they always seemed to have the best prices online. I went back to Marlow Motors three times in three weeks. The first time, I test drove a Ram 1500, when I got done, I said "It is the first vehicle I looked at", the salesman said "Ok I understand, thanks for stopping in". I thought hmmm that was different. The second time I test drove a newer more expensive Ram 1500. The salesman asked "you want to take it home today"? I said "no", expecting to have to stay and hear their talk about another vehicle. All he said was "thanks for coming in", and I was on my way home. Wow, I thought, that was pretty cool. The third time, everything clicked... the right price, the right mileage, the right year and the right Ram 1500.

Rich and Cath

13 de mar. de 2016

We had a great buying experience today at Marlow Motors. We test drove several vehicles and never felt rushed or pressured. We were able to complete a purchase successfully and seamlessly.

Jamie pangle

7 de feb. de 2016

Service department very helpful. Bob Pressler was willing to help and go the extra mile.

Ashlie

25 de ene. de 2016

We put a lot of time into searching for a good family vehicle and Marlow's prices couldn't be beat. The process was simple and they were willing to work with us.

Nick

25 de dic. de 2015

Just before christmas my wife and i decided it was time to replace our 2007 Dodge Nitro. The staff at Marlow were very professional and knowledgable on the vehicles we were looking at. They did not try to pressure us on purhcasing a vehicle either. Over the course of a few days i looked and drove several vehiclss, finally deciding on a model that fit our needs. The prices on all the vehicles were good and they offered a fair value on our trade in. They did negotiate on an already good price which made the deal even better,especially around Christmas! So thank you Neil, for assisting and making the process painless, smooth and quick. A great Chriatmas gift and nice way to end 2015!

spmariner

23 de dic. de 2015

We drove 150 miles up from Southern MD. Our salesman Steve was standing at the door waiting for us with the truck when we arrived. Hopped in, took it for a test drive and 20 minutes later we were making the deal. No back and forth haggling. They gave us their rock bottom price (almost $2k below TrueCar) and we were back in financing signing the paperwork. Pete in financing was fantastic. Being active duty military, I wanted to register the truck in my home state of Florida. He did all the research, downloaded all the forms, and had everything ready by the time we made the deal. He laid out all the taxes, fees and tag requirements and assured us it was all accurate. We cut the check and were out of there an hour after we pulled up to the front door. Too easy. Everyone we encountered at Marlow Motors were courteous, accommodating and very professional. Steve and Pete are Navy veterans and speak the military language. It was a real pleasure doing business with them.

Dennis

11 de dic. de 2015

We were shopping for a new vehicle and had dealt with Marlow in the past. Thank you to Steve Day for making the purchase of our new Journey such a pleasant one! Steve is everything you would want in a salesman. We drove away happy and satisfied!!! Thank you Marlow!

julslp

30 de nov. de 2015

I bought my Jeep at Marlow and have had it serviced several times through this dealership and have always been satisfied with their customer service. Their hours of operation allow for me to make appointments easily and efficiently and those that can suit my schedule. I have always been satisfied.

Ross

19 de nov. de 2015

Our buying experience was excellent, after a few months there were two recalls and a TSB on our 2015 Jeep Cherokee. Everything was taken care of promptly and without hassle and the staff is super friendly. I have read horror stories from other Jeep owners about their experience with their dealers. I am sure glad the one where we bought our Jeep was one of or not the best. Thanks.

Chris

10 de nov. de 2015

I have nothing but good things to say about Marlow Motors in Front Royal, VA. They worked very hard to get into the Truck that I wanted. So far the service team has been great and knowledgeable. I would like to see Marlow Motors update their facility along with a more expansive service bay. I used them several years ago for service on my jeep wrangler and the facility has changed very little since that time. Great dealership!

Mini Lover

8 de nov. de 2015

Salesman was not pushy and worked with us on trade in. Competitive pricing and trade in value!

Betty Batty luv a good car

3 de nov. de 2015

Marlow Motors has been servicing two cars of mine for a long time. I wouldn't take them to another place after dealing with the friendly people here and their ability to perform routine service and also more advanced services needed for older cars. They go out of their way to make things comfortable while you are waiting for service--you can sit and enjoy a cup of coffee in a room with a TV. I have never had any problems with my vehicles after having them serviced here.

Barbara

6 de oct. de 2015

I have been very pleased with their service starting with buying the car and now getting it serviced. It is very easy to schedule service and does not take long. The waiting area is very comfortable and provides a lot for the customers.

Ross

1 de oct. de 2015

Did not like local Jeep dealership so we went to Marlow Motors about 10 miles away and glad we did. My wife and I like the sales team and when it came to having routine service their service department was great also. Thanks Marlow for a great buying experience.

Dottie

1 de sep. de 2015

Susan is by far the best sales person ever! And Pete in finance made everything a breeze my new dealer of choice!

Cat Jones

27 de ago. de 2015

Recently I bought a 2015 Ram 1500 I want to thank Steve Day for helping make my buying experience a pleasurable one. I also want to thank Frandith Sepulveda from parts for ordering and installing the bed mat. This is the 3rd vehicle we have purchased from Marlow and we will be lifetime customers.

CFailmezger

22 de ago. de 2015

I have purchased two vehicles from Marlow Motors, one used and one new. Both experiences were a pleasure. The salesmen were polite and helpful. The credit process was timely. The service department is always great to deal with. I will purchase all my vehicles in the future from Marlow Motors.

ssmurp

17 de ago. de 2015

I saw a Dodge journey listed on line. It seemed a good price ,so I called before I drove the 2 hours to look at it. The price listed was $10,000.00 different then the actual cost????The sales man said the price listed wasthe cost only if you could qualify for ALL of the rebates?? Here are a few: graduate in 2015,be in the army,be a realtor,usually lease a car, and several more Obviously no one person could qualify for all these things.False Advertising....No thanks I will go with a dealer that can just advertise a honest price.

BadNuz

5 de ago. de 2015

I don't normally rate businesses, but my experience at Marlow Motors is worth discussing. Easily the best car buying experience I have ever had. Not only will I purchase the rest of my future cars from Neal, Greg and Pete, I will send my son's there as well. If you are tired of playing games go to Marlow Motors!

Ange

3 de ago. de 2015

I have purchased 2 vehicles from Marlow Motors, and both times it was a very easy and near flawless experience. The product knowledge shown from Steve was outstanding and he ensured that I completely understood everything about the vehicle. I would recommend Marlow to anyone looking to buy a new or used car!!!!!

Yooper Dave.

30 de jul. de 2015

I recently purchased a 2011 Dodge Journey. I was very satisfied with the members of the staff who were involved in the transaction. Susan Scott showed us several vehicles and was very patient with us and did not pressure us into anything and let us land on what we wanted. I would recommend her as a Salesperson to anyone. They are an established local business and that was a factor in my purchase along with having a modern service department. I have bought several cars at Marlow Motor Co. and will continue to do so.

T. Lynch

28 de jul. de 2015

Really helpful sales and customer service. Great advise about which car to purchase. Felt like I could trust them the entire time and they made a deal I felt good about. Great advise about resale value. I'd buy from them again.

Happy Ram owner

28 de jul. de 2015

We bought our 2015 Dodge Ram 2500 from Steve Day, we told him what we were looking for and he spent a lot of time searching for the best deal and found exactly what we wanted and needed. He has a lot of knowledge and took time to explain all the features. We have bought 2 cars from him and he is the reason we keep coming back to Marlow Motors.We have sent several people to him and he also was able to get them what they were looking for.

Erin B

28 de jul. de 2015

I had a wonderful experience at Marlow Motor Co. The staff was amazing, especially Steven Day. He was my sales guy and I would recommend him to my family and friends. He was very welcoming and super friendly. Best of all, there was ZERO hassle. If you are looking for a great deal check these guys out. I love my Jeep!

LynchTF

28 de jul. de 2015

Got a vehicle from Marlow and they were incredibly helpful. It was like dealing with a family rather than a corporation. The sales staff helped me get a great deal, provided advice for getting a car with tremendous resale value, and checked up on me from time to time to make sure we were satisfied. I fully recommend purchasing from this dealership.

Novacar

25 de jul. de 2015

I drove about 60 miles to Marlow to check out a car I spotted there on the Internet--It's not the newest car and not the most expensive, but the salesman Neal treated me the same as if I were buying a Cadillac. I appreciated the explanations he gave me about the car, and I didn't feel pressured. I think I got a good car at a good price. Sometimes car dealers talk down to women car buyers, but that was not my experience at all at Marlow. I would recommend any woman who's a little nervous about facing the car buying process to pay them a visit--I believe you'll feel as comfortable as I did at Marlow.

Dog Lover

6 de jul. de 2015

I absolutely dread buying a car, but working with Susan was wonderful. She kept in touch with me while I was looking for the perfect car, and kept me updated about what was in stock, and took some time to understand my requirements. My main requirement was a four-wheel drive SUV, and that my dogs can climb in the car and walk on the floor in front of the back seat, and be comfortable in the back seat. She even let me test drive the car with my dogs in the back seat, although she said the detailing people "would kill her"! Well, that wasn't necessary, because I bought the car before the test drive was over with! Susan was great, and my dogs and I have had a wonderful time taking drives and hikes.

CarEnthus67

29 de jun. de 2015

I had a wonderful experience with the sales department. The sales people are not overwhelming or too in your face. I didn't feel pressured the minute I walked onto the lot and they took their time to explain everything. They accommodated my special requests and, in my opinion, went the extra mile to make this transaction go as smoothly as possible. The finance director was great in explaining everything and did not try to get me to buy every "extra" feature I know from experience I did not need for a brand new feature. When you walk in you get a sense of "friendliness" and not the cut-throat environment one expects in the car sales industry. However, despite all the wonderful praise for the sales department, unfortunately the same is not true for the service department and I would 100% honestly and sincerely recommend going ANYWHERE else for service if at all possible for services that won't void the warranty if gone elsewhere. The Service staff are friendly and courteous to your face but on two separate occasions they had no idea that I was still in the bay and I overheard them ridiculing me. I should have cared less but considering my customer loyalty and the vast amount of money I had/was giving them, it was unprofessional and hurtful enough that I am taking my own advice and will never bring my vehicle back to this dealer unless it is for a service that would void my warranty in some manner. In fact, I have already found a new place to bring my vehicle for the approximately $5000 in labor costs I am paying for additional work, not to mention this amount would probably be more at the dealership, Marlow Motors, ironically enough. In addition to their lack of professionalism when it comes to how they speak about their customers behind their back, they quality of their work is shoddy, my vehicle is always returned to me dirty inside and outside, and they try and get away with anything to make an extra dollar including not returning original manufacturer items when replacing them for upgrades. My friend, who purchased two vehicles from Marlow Motors actually warned me to be very careful about this issue because it had occurred to her on FIVE separate occasions!! Regardless, I truly didn't think this would happen to ME (perhaps because she is female and being male I thought perhaps they wouldn't attempt to pull that BS) but sure enough, the very first time I brought my vehicle in for a part upgrade, they "forgot" to give me back my stock part which is valued at over $1000! The second time I made a comment and told them I wanted my stock item back and the service person genuinely seemed surprised that I would want back the original parts I had bought and paid for! Why wouldn't I want back these items valued together at close to $2000. I'm not sure if they are strategically selling these items and pocketing the money but considering it happened 5 separate times to my friend and 2 times to me, that would be my best bet.Finally when I called to voice my concerns I was not taken seriously and made to feel like I must have misunderstood and surely this was n honest oversight. Right, a honest oversight that happened seven times to two different completely different people.In summary, MARLOW MOTORS on South Street in Front Royal, VA has a wonderful sales department but a horrible service department that does not perform QC checks and will in essence "steal" from you if they think they can get away with it.BUYER BEWARE!!!!!

tedsr

13 de jun. de 2015

From the Sales department to the service you will be treated like family. They remember who you are and speak to you . I have never been passed with out being spoken to. Besides that the service is great. I actually saw a service person check the tire pressure in my spare tire,

Lars

6 de may. de 2015

My 5th purchase from Marlow. I love the Patriot. More than I expected for price. Don't understand low ratings from various publications. Mine's awsome.

Jeepgirl28

30 de abr. de 2015

I highly recommend Marlow motors. Very good prices & customer service. Helped me learn a lot about what different cars offered & recommended what would suit me best.

Francis

31 de mar. de 2015

Wanted to thank Steven, Pete and the rest of the guys involved in securing me my brand new 2015 Dodge Dart GT. They went above and beyond to help me get into this car.. Even after the deal was done, the next day they notified me they were able to get me an even rate from the same bank. Way to go the extra mile guys!! Best experience EVER! Very happy with my purchase. I will recommend this dealership to anyone looking for a new car.

vurtrue

31 de mar. de 2015

Wanted to thank Steven, Pete and the rest of the guys involved in securing me my brand new 2015 Dodge Dart GT. They went above and beyond to help me get into this car.. Even after the deal was done, the next day they notified me they were able to get me an even rate from the same bank. Way to go the extra mile guys!! Best experience EVER! Very happy with my purchase. I will recommend this dealership to anyone looking for a new car.

meljeff258

18 de mar. de 2015

i ordered a 2015 Dodge Charger through MMC and it was a great experience. Susan kept me informed of the build & delivery status with weekly updates. When it was time to take delivery all of the paperwork was waiting for us to arrive and sign. Overall a great experience. This is our 3rd purchase from this dealership.

Notasucker

26 de feb. de 2015

Was looking at a car and kept getting the runaround from Susan. Told me I needed to immediately put down a deposit to hold the vehicle because 2 other people were coming that night to look at it. I said well that is the chance I will have to take. Called me next day and said the other people want it, but out of courtesy they said I had already put down a deposit so if I wanted it, I needed to put down a deposit with my credit card right now. Needless to say I did not. Called me a couple more times to say they did me a favor and I should come talk to them. Talk about a side show.

JWall

19 de feb. de 2015

Pleasant people to deal with! All the employees from service to finance to management went above and beyond to make me happy with the purchase of my new RAM 1500 Big Horn. Couldn't have been more pleased with all of their help and service.

ck3a

13 de feb. de 2015

Bought an Acadia a few months ago. About 3 weeks into the purchase, we realized that the headrest was broken. We contacted Marlow and they said it was a warranty item so take it to any gmc dealership. Unfortunately, it was already over the 36k mark. It took a few more weeks to get it to repair. I understand, we may have dropped the ball on the timing because we are very busy parents. However, when we contacted Marlow about maybe doing something for us, the sales lady tried to tell us that both her and her manager made us aware of the broken headrest upon delivery. Really?! Seriously?! They did no such thing. Hey, I understand that used car people stretch the truth and I understand, but a flat out lie and fabrication is a bit much. Just say sorry it is broken and you missed the deadline. Move on. I would not be happy, but at least not insulted that both my wife and I would not remember something as important as that. Avoid Susan.

Bizee1

4 de feb. de 2015

We purchased our son's 2006 Mustang from Marlow Motors and have only good things to say about our experience. Steve Day was our salesman and was excellent to deal with. Friendly, honest, no bull, no run around, no hassle! The entire staff made our car buying experience an excellent one!!

mcrae3420

16 de ene. de 2015

I have purchased two Ram Pick-ups here. I returned for my daughter to purchase her first new vehicle. She had done all the research and was set on a 2015 Jeep Patriort. She even had picked one out from their website. We contacted then to set and appointment and when we arrived her car was waiting up front. We were greeted by Maynard (Sales Mgr) and Steve Ray (Salesman), they made us very comfortable right away. We were able to agree on price very quickly that was more than fair. We then met with Chris Thompson (F&I Mgr) who took great detail in educating my daughter on how to review and read all the documents since she was doing this all on her own. It was as though he was talking to his own daughter. Highly recommned that you give the staff at Marlow the opportunity to make you a deal.

Kwketterm

6 de oct. de 2014

Friendly, honest, and helpful staff. They addressed our questions and concerns and made a deal that we could not pass up! Great sales and finance team!

eyowell

16 de ago. de 2014

We purchased a 2011 Chrysler Town and Country from Ron Nicholson at Marlow Motors. It was a stress free, no pressure experience. Ron was friendly , honest, knowledgeable, and very helpful. We got an excellent car at a great price. The service throughout the buying process was terrific. We look forward to working with Ron and Marlow Motors again, on our next used car purchase

RC

1 de jul. de 2014

This was a painless, stress-free, no-pressure, and overall enjoyable car-buying experience for the informed consumer. Firstly, for me, it is a huge plus in any business transaction to deal with the same individual throughout the entire process. Susan Scott was the first person I spoke with regarding this vehicle on the phone and it was a relief that she was actually standing there at the door when I arrived to purchase. Susan was very friendly and pleasant to talk to, she did everything to answer all questions and address all concerns I had with the vehicle before buying and during the test drive, even calling the dealership where the car had been previously serviced to find out exactly what had been serviced on the driveshaft. I also appreciated her full honesty when it came to price negotiation of the vehicle and in the end everyone walked away from this deal very happy. Chris Thompson in F&I was very straightforward about the extended warranty options offered through the dealership and did not pressure me to make a decision that day. He thoroughly explained what remaining warranties were left on my vehicle as well as gave me enough information to make an informed decision (when I am ready) regarding a service contact. I secured my own financing prior to going but Susan and Chris worked together with my credit union to get me on the road that day with tags, insurance, and peace of mind. What I really appreciated about this dealership is the fact that they treated me with respect and because I was an informed consumer I was able to reap the benefits of this experience all the more. These are good, honest, down-to-earth people who treat you with the same respect you give them and this was a great car-buying experience. This dealership is worth every single one of the five stars I gave them on this review.

raecy1

1 de jul. de 2014

This was a painless, stress-free, no-pressure, and overall enjoyable car-buying experience for the informed consumer.Firstly, for me, it is a huge plus in any business transaction to deal with the same individual throughout the entire process. Susan Scott was the first person I spoke with regarding this vehicle on the phone and it was a relief that she was actually standing there at the door when I arrived to purchase.Susan was very friendly and pleasant to talk to, she did everything to answer all questions and address all concerns I had with the vehicle before buying and during the test drive, even calling the dealership where the car had been previously serviced to find out exactly what had been serviced on the driveshaft. I also appreciated her full honesty when it came to price negotiation of the vehicle and in the end everyone walked away from this deal very happy. Chris Thompson in F&I was very straightforward about the extended warranty options offered through the dealership and did not pressure me to make a decision that day. He thoroughly explained what remaining warranties were left on my vehicle as well as gave me enough information to make an informed decision (when I am ready) regarding a service contact. I secured my own financing prior to going but Susan and Chris worked together with my credit union to get me on the road that day with tags, insurance, and peace of mind.What I really appreciated about this dealership is the fact that they treated me with respect and because I was an informed consumer I was able to reap the benefits of this experience all the more. These are good, honest, down-to-earth people who treat you with the same respect you give them and this was a great car-buying experience. This dealership is worth every single one of the five stars I gave them on this review.

ChuckMenninger

21 de jun. de 2014

I purchased the latest Ram 1500 with 3.0 Liter Eco Diesel engine. I used True Car as a pricing gauge and KBB for my trade in. I received True Car pricing and more for my trade than listed in KBB. The finance process was quick and painless. I met with the service department the day after the sale to talk about when I should do certain maintenance on my truck. They were extremely nice and informative. My salesman was a young man named Adam. It was his first day on the job and he did great.

interstatetruck

28 de may. de 2014

This place is a joke... service manager cusses customers and tells them not to come back on the lot.. you can tell with that attitude they don't want any new business.. piss poor representation of chrysler.

Csillage

8 de may. de 2014

I'm new to this area (Front Royal) so when I had to buy a new vehicle I wasn't sure where to go. I've always hated buying cars because I feel attacked before I even get out of my car. I knew I wanted a Jeep Wrangler so I went online like so many people do nowadays and started my search there. I was extremely ill at the time and unable to take time to go to various dealerships and test drive car after car. Instead, I was VERY specific with exactly what I wanted (color, features, price range and even made it clear a max price that I could NOT exceed after tax, title, tags, destinations charges were all added on to the "GREAT" dealer price).I was hoping that being so specific would narrow down the playing field and not waste anybody's time but it was obvious nobody even read what I was looking for. I said I wanted a soft top....dealers were calling about hard tops. I said I could not exceed 30K.....dealers were calling with vehicles closer to 36K. I said I wanted power features and keyless entry....dealers called me about jeeps that had no power features and still had roll down windows.I spent hour after hour dealing with dealerships as far as 60 miles away when a gentleman, Neal Powell, from Marlow Motors (ironically in my very own zip code called about the exact jeep I wanted). He knew I was very sick and spent time going over everything from the features to the pricing. I told him I definitely wanted the jeep but was bedridden and could he hold onto it for me for a few days, possibly as long as a week. He was sensitive and gracious and said as long as I placed a deposit on the jeep they would hold onto it for me. I even said that I'd like to have as much of the paperwork done and ready for me to just come in and sign when I did make it in and he said they would get as much of it together as they could. When I was finally able to make it in to pick up my Jeep, Neal was out very ill so Susan Scott took over the task of helping me seal the deal. at first I was concerned that Neal wouldn't get the commission since he was out the day I was finally able to come in and pick-up my car but Susan was kind and honest and said that wasn't how they handled things at that dealership and they share everything. Susan was prepared for my arrival; knew I was ill, and had everything ready for me to get me out of there as quickly as possible. She didn't rush me, however, and made sure all my questions were answered, took me out to the Jeep and explained all the features, and made me feel extremely comfortable, like I was hanging out with a friend and not doing a business transaction in a competitive "fake" environment.Chris, the finance manager was fantastic and even though I had started my day just wanting top run in and out, I ended up meeting lots of genuinely kind people and finding myself want to talk to them. Chris loves Mustangs and my partner has a Mustang GT and is a BIG Mustang enthusiast so when I received the announcement for the 6th Annual Muscle Mustang Show in Mohnton, PA this year, I thought of him and passed along the information.Since I've bought my Jeep there less than 2 months ago, I've been back twice to get some additional service done. Both times I went in to find Susan or Neal to say hi and chew their ear off if they weren't too busy. A couple weeks ago my partner wanted a slightly used commuter vehicle for her 120 mile RT commute to work. I immediately said we had to go back to Marlow Motors. I called ahead and spoke to Susan to say we'd be there one of two days. Susan spent the same amount of time showing my friend the different vehicles she may be interested in and even stayed late to close the deal. She ended up buying a wonderful Ford Focus which wasn't what we had gone there to look at but fell in love with it after a test drive with Susan. I even brought my 1 year old Bulldog to keep me company and everybody came by to giver her belly rubs and pets. They even said Skyler, My English Bulldog was welcomed back anytime!Marlow Motors was the most unique experience I have ever had when it came to buying a car. The customer service was a 10 out of 10. Susan told us to take our time, to think it over. We were even given the option to drive it home and see how it drove. We were not pressured to buy it that very day and didn't feel like we were being given a fast one by the financial office. Everybody at Marlow Motors, from the Sales Team to the Finance Team to the Service and Parts down to the Cashier is refreshingly laid back and pleasant to do business with. I can honestly that as long as I live in this area I will not be going to any other dealer for work to be done to my vehicle or to buy another one. I've maintained a friendly open email and phone correspondence with Neal Powell and Susan Scott and just today I sent her a fairly lengthy email. I want to get some upgrades so I emailed her all my questions and just asked her to get back to me at her convenience. We've even invited Susan over for a BBQ in the next month at our house.I'd recommend this dealership to anybody interested in an honest transaction, even if it means driving a little out of one's way. I'm grateful they are just down the street from me but if they were further away I can say with 100% honesty I'd feel the same way and do my best to bring all my future business there.Sincerely,Elyse

tatanka249

23 de abr. de 2014

Awesome to work with. The dealership went above and beyond to find the truck for me, and then pick it up. Due to the circumstances a senior manager actually had to pick up the truck. This type of humble leadership shows that this dealership lives the small town values that they are a part of, and that customer service is an instilled value at all levels.

khiltpold

16 de abr. de 2014

My experience with the gentlemen at Marlow Motors was exemplary. They listened to my exact requirements and did not try to push vehicles on me that did not match. I never felt pressured and Marlow Motors went the extra mile to get the 2014 Dodge Charger I wanted in my hands. They answered all my questions with patience and professionalism and will be my first stop next time I am in the market.

michellewas

5 de abr. de 2014

I went into Marlow to see if they had a vehicle that I would be interested in. I had reviewed the cars available on the website and had an idea of what I really wanted to see. Steve was very helpful in getting me into a few cars that I wanted to see. He was very friendly and very informative. I did select a vehicle from the lot and Steve was so confident in his ability to make me feel great about my purchase that my fiance also decided to start looking for a new car. My fiance also purchased a brand new vehicle with Steve's help. We have now purchased 4 of our vehicles from Marlow Motors over the years but this is the first time I walked out of a car dealership with not 1 but 2 new cars!!! Chris Thompson was very informative when helping us get through all of the paperwork! We have a wonderful experience with these gentlemen and will continue to refer our friends to go to Marlow.

Nsloat

29 de mar. de 2014

It was a pleasure to work with these guys. They stayed late just to make sure our visit was worth while. I recommend them for any and all vehicle purchases!! Great group of people!!

BSmith311

26 de mar. de 2014

Kerry Poindexter worked hard on my sale, I am not easy to please and he had alot of work but he managed to get it done and have me walk away with a new car at 9:30 at night. The finance guys worked hard to get me where my payments needed to be. Overall good experience with my first car from them.

tim barnett

25 de feb. de 2014

I bought a 2011 dodge caravan from here was very friendly and down home people. I also bought a 05 dodge 1500 and was treated very well by everyone involved and getting payments actually lower tgen expected. Bet on it my next will be from there best dealor in town

teresagooddavis

13 de feb. de 2014

I want everyone to know that Greg was great he worked really hard to put me in the jeep that I wanted and the payment I could do, Chris took his time to go over and explain everything credit wise to me. Steven took time to help set up and explain how everything worked. I have bought from them in the past and will return again, Thanks Teresa

wrigh0418

23 de ene. de 2014

Both indivuduals showed worked with showed christian values which leads to developing trust. The price was well below blue book. The trade in was fair. There was no pressure on the transaction. The details of the transaction were worked out very smoothly. I would highly recommend this dealer, we traveled two hours due to their auto trader add to purchase a specific vehicle. I would gladly travel the two hours for our next vehicle.

shawnlucas

18 de ene. de 2014

I'm not an easy customer to please. Once I've decided on a vehicle that I want, chances are there aren't many of them out there. Maynard went well out of his way to find the vehicle I wanted and once he did, he then went the extra mile to make sure I was able to get it from Marlow. I've purchased 6 vehicles from Marlow over the years and am consistently pleased with the level of service and the focus on customer satisfaction that I receive.The financing process couldn't have been easier, with the pleasant and more importantly HONEST service Chris Thompson provides. In more than 20 years of dealing with "car guys" he's the only one that I've ever been able to truly say is just plain ol' telling the truth. He's the kind of guy you'd send your Grandmother to for her car purchase.The guys in service were super friendly and very attentive to the one small issue I have with my new truck. They scheduled me right away to get it taken care of and, as always, exceeded expectations.I would recommend Marlow without hesitation as they were fair on my trade in, aggressively priced on my purchase, and sensitive to my time constraints for the purchasing process. The financing was easy, and on average it felt like I was dealing with old friends throughout the process. A+ Marlow!

taramarie1110

17 de dic. de 2013

Marlow motors is a great place to go I would recommend them to anyone. We had set on one truck and Kerry worked with us until we got in that truck. They do the best they can to get you what you want. I appreciate this guy. Looking forward to getting our second car here. Thanks guys!

Ags2083

26 de nov. de 2013

I had an absolutely wonderful experience at Marlow Motors. This was the first time I have bought a car from a dealership and I was rather intimidated going into it. Kerry and Maynard made me feel very relaxed and they weren't pushy. They didn't try to sell me the most expensive options or a different car from what I wanted. I had shopped around at other dealerships and all of them were incredibly pushy and made me quite uncomfortable. They got me a good finance rate and offered me a very fair price on my trade in. Buying my car from Marlow was an excellent experience and I have recommended them to everyone.

komisar39

24 de nov. de 2013

Worst experience that I have ever had was with these con-artists. These folks are the kind of people that will play on any and every advantage they can find. My advice is to drive as far as you have to in order to clear not only their service area, but anything linked to their name, This dealership and service center is like poison.

StephanieBrandon

9 de nov. de 2013

Staff is very knowledgable and friendly. Everyone involved made our transaction smooth! I traded in a 2 door jeep that I LOVED and had a hard time parting with, but I had to since it wasn't practical for our family. They got us in a vehicle that made me just as happy. This is our second vehicle purchased from Marlow since 2008 and we would do it again on our next purchase!

N136PB

17 de ago. de 2013

Both Maynard and Susan worked hard to get the model Jeep Wrangler Unlimited that I wanted in the time I requested due to travel I had scheduled out of country. And on top of that worked out the price and trade in that I had requested. Great people to work with.

Dissatisfied

22 de jul. de 2013

I had my sight set on one car that was on their lot. The day I told them I was going to get the loan and bring them the money that evening, they sold the car just hours after me telling them that. What poor customer service. I guess the fact that I told them I was bringing the money that evening wasn't good enough to hold the car for me, especially after I had been looking at it. I would not recommend anyone going to Marlow. Also, I was told they own Tri-State Nissan. So therefore, I would never go to them either!

Customer_2013

22 de jul. de 2013

Marlow Motors does not have any integrity in selling cars. I told them I would buy the car I had been looking at and that I was coming that same evening with a check. However, about 2 hours after I told them I would take the car, another salesperson sold it. Even though they knew I had been looking at it and wanted it. All my sales rep could say is that he tried to tell the other salesperson I was interested in it. Poor customer service. I also found out that they own Tri-State Nissan in Winchester. Marlow Motors and Tri-State Nissan has lost my business.

Icefox

5 de jun. de 2013

What can I say about this dealership except they made me an offer I just couldn't refuse. Don't get the wrong idea it wasn't the Godfather it was a team of experts working with me at Marlow Motors which gave me a fair price for my tread-in and met my expectation of what I felt the car I was buying was worth. Both times they met my needs and were very helpful in answering questions throughout the process from tread-in through the purchase of my new vehicle. I can't see myself going anywhere else for my service or if I need to buy a Car. They have made a believer out of me they are all about great service and Customer Care.

PatrickSnyder

3 de jun. de 2013

Best car buying experience ever!!! I've directly purchased at least 20 different vehicles including 3 brand new vehicles. This experience was by far the best. My wife was actually going to look at another vehicle model, but i knew it would not suite her needs. She went to the dealership initially by herself, was shown the vehicle she intended on buying, but after looking at it with the dealer she realized it did not suite her needs. The dealer directed to toward a vehicle that he thought best suited what options and gas mileage would be best for her. The initial vehicle was a nicely equipped Chrysler 200, after seeing it and judging for herself that it was the right vehicle for her, she called me to go to the dealership. When I arrived, the dealer, Jeff was extremely professional and friendly. After looking at every Chrysler 200 on the lot My wife picked out a very well equipped model that she liked the best. There was absolutely no pushing by the dealer to get us to buy the most expensive model on the lot. The dealer gave us the most rebates possible to lower the total vehicle cost. There was no pushing by the dealer to get us to buy unnecessary costly tie in cost to include maintenance plans or other upgrades for the vehicle. Every part of the experience from choosing the vehicle to signing the final finance papers was down with the most friendly, professional courtesy possible. Every question was answered and the dealers even took care of showing unfamiliar options and even set up three phones into the electronics system options for blue-tooth and music features the car can access through our phones. We plan on recommending this dealership to anyone who is looking for a vehicle, with no doubt that Jeff and his team will give the the same professional and friendly service we received. Our next purchase will most assuredly be going back to Jeff in the future. What a great Dealer and dealership right here in Front Royal Va. Thank you Jeff, and the entire Marlow Motors team, My wife absolutely Loves her new Chrysler 200.

crystalshen

2 de jun. de 2013

Being a first time buy from a dealer; it was one of the most pleasant experiences I have encountered.Jeff was very knowledgeable about the product, made me feel relaxed and confident with the choice I made.He educated me to the process and steps involved with the purchase of a car; regardless if it was new or used. Overall, I felt as though I had know him for years; one of the best examples of customer service I have experienced.

Julesinstj

25 de may. de 2013

Overall, an awesome experience! They had the car that I wanted on the lot, at a great price, gave me a fair deal on my trade in and found excellent financing...thanks!!

AnneCC

5 de abr. de 2013

In all honesty, I had the best car-buying experience of my life at Marlow Motor. Maynard Leckie and Larry Brinkman found the car I wanted below the budget I gave them; I've never even heard of this happening before. My purchase experience was seamless and not stressful at all. But, what impressed me the most was their being genuine, honest and patient with me and their continued interest in my satisfaction with my car and service at Marlow Motor (which has been fabulous, as well). Theirs is not a dealership full of sharks and piranahs but rather people of character who genuinely appreciate my business, and I thank them for that. I will always come back to Marlow Motor to buy a car.

TK

1 de abr. de 2013

We have had many incidences to use the service department and each time we are met with individuals who care. Service is excellent, too.

teddystile

31 de mar. de 2013

The entire staff at the dealership are all genuine and extremely friendly. They all help each other to provide each customer with the best service they can as a team. They do their best to work with you to get you what you need. I highly recommend this dealership to anyone looking for a Chrysler, Dodge, Jeep or Ram vehicle. Thanks for the great job!

hsevel

3 de dic. de 2012

Good people, great service, and prices. My car was done quickly and done right the first time. If you want your car repaired in a timely manner and don't have the time for a redo, visit Marlow.

mandykw

24 de sep. de 2012

We traded in our 2012 Dodge Grand Caravan for a 2013 Jeep Grand Cherokee! Susan was super helpful in helping us pick out the right vehicle and worked very hard to find us exactly what we were looking for. We really needed to trade our new Grand Caravan in so we could have a reliable vehicle for our winter on the mountain. Bill and Mike worked hard to get us the best interest rate possible! Frank gave us a great deal on our trade. We are extremely happy with our trade and definitively will be customers for life! Our dealings with marlow were awesome! They went above and beyond and we are very happy with the service we received! Love my New Grand Cherokee! What a blessing to work with such a great company!

jthompson19

28 de ago. de 2012

At Marlow they were extremely helpful, and willing to work with me as best they could. They gave me a very reasonable offer for my traded in (Blue book value for trade in). They pointed me in the right direction to my 2007 Dodge Ram 1500. They stayed well after their closing time to make sure I was able to drive home with the truck I wanted. They went above and beyond most dealers and treated me with respect and had a genuine care for my business. Very pleased overall with my purchase and experience at Marlow.

jcarter717

19 de ago. de 2012

I am so happy with my new car, and the experience I had at Marlow Motors in Front Royal. Susan & Bill were wonderful. I went there not knowing what to expect considering my credit is low. It took A couple of days and I was getting A lil nervous but Susan & Bill kept talking and working with the finance places on my behalf, and I end up leaving in A brand new Chrysler 200. Its beutiful its like A dream. I dont think I could ever thank Bill & Susan enough. I would recommend them to anyone that asks me THX guys!!

twistmwris

16 de ago. de 2012

My girlfriend is VERY picky about her vehicles, and wanted to get them detailed. She first brought in her Jeep Wrangler, and was ecstatic about the amount of detail taken when Marlo (ahem) "detailed" it. They even cleaned the engine! She then brought in her Dodge dually pickup, which had never been detailed- it looks like new! (it's a 2007). Nice friendly people and reasonable pricing. Thanks, guys

bhrbek

10 de ago. de 2012

Had a great experience at Marlow Motors. Maynard was knowledgable and the products and helped us find the car that matched our family needs and size and the "extras" we wanted within our budget. The service package they provide is excellent and it is great to shop local in our community and get such a high level of service at the right price. We highly recommend Marlow Motors.

Senli55

30 de mar. de 2012

The experience at this dealership was the best experience I've had at one. The customer service was excellent. The cars were excellent and our salesperson josh lambert was excellent in his customer care. We would definitely buy another vehicle from them!

meljeff258

29 de mar. de 2012

My husband and I purchased a new car from Marlow Motors a couple of years ago. We had a great experience with our sales person (Maynard) but it went downhill from there. I absolutely dread it every time I need to take my car in for service. Now I mostly just take it in for oil changes since we purchased the platinum plan for reduced rates for oil changes. We find the employees of the service department to be very rude and act as though we are an inconvenience to them. Each time my car goes in for an oil change, we bring it home and there are oil leaks on my garage floor. Also, my steering wheel is left greasy. It was just inspected by them yesterday and whoever scraped off the old inspection sticker left the remnants from the sticker on my dash. I would expect more from a 'service' department. It's for this reason that when we went to purchase a new Dodge, I went out of town to another dealership. Which by the way, offers free inspections when you purchase a vehicle from them. This may be a little thing to some people, but every new car I've purchased, the dealership has offered free inspections (Marlow does not). Needless to say, I would not recommend this dealership nor will I purchase a new or used vehicle from them again.

thomas armstrong

28 de mar. de 2012

Our salesman was Josh Lambert, he went out of his way to make sure we got the vehicle that best met our wishes. He got us good trade in values for our older vehicles and made the entire experience very easy and stress free.

mandykw

26 de feb. de 2012

We had a great experience purchasing our 2012 Dodge Grand Caravan from Marlow. Every person we met at the dealer was very friendly and professional. Susan did an awesome job helping us find the perfect vehicle for our family and was very professional and knowledgeable. She answered every question with a smile and we could tell she was very informed on all the vehicles on the lot. The finance guy worked very hard to get us the best interest rate possible and we were very happy with the end result. All the guys in the show room helped entertain our two small children while we were filling out our paper work. We will definitely be returning to Marlow for all of our future purchases and service!

hdrduckslayer

25 de feb. de 2012

This has been the best truck buying experience I have ever had!I'm in my 40's and have had my share of bad experiences with car dealerships. Josh Lambert and his team (Bill and Andrew, to mention a few) worked relentlessly to get me the best possible deal on an excellent truck. They were very respectful and relentless. Not only did they pay off a current auto loan that I had, but also, got me financed at an incredible rate with no money down and no trade in and got me into a brand new vehicle of my choice! Josh even picked me up from my house in the new truck and I drove it back to the dealership to finalize the deal! The truck was detailed and had a full tank of gas! The dealership was super clean and well run. I could go on and on, bottom line is, this dealership is incredible!

Icefox

30 de ene. de 2012

After reading this you might think I either work for Marlow Motors or am a family member. I can assure you I am not. That said I guess I better get down to why I am writing this. I can honestly say my buying experience at Marlow Motors turned out to be wonderful as the sales man Mr. Maynard Leckie was on top of his game. From the first day I visited the showroom to the day I pick up my car Mr Maynard was a "Johnny on the spot" nothing was to small to ask of him as he was quick to respond to all my needs. I too have worked in sales for many years and was consider to be at the top of my field as I always gave my all to customer satisfaction and felt I was the best but now I must admit I have finally met my match and his name is Mr. Maynard Leckie of Marlow Motors. He made me a believer and truly made me feel as if I was being taken care of by a family member... I talked to a few other individuals within the showroom and all were truly professional. I expect the service department will mirror the other departments within Marlow Motors so now I know next time I need a new or used car, I need go no further then to Marlow Motors the family connection!!! Thanks for your outstanding Customer service!!

debcahill

6 de dic. de 2011

My husband and I purchased a 2012 Jeep Grand Cherokee Limited from Marlow Motor Company and we absolutely love it! Our sales representative, Maynard Leckie, was outstanding, and the entire staff was warm and friendly. We felt we got a good deal with our trade-in, and we got an excellent purchase price with great incentives on the new Jeep. Maynard took his time to carefully explain everything to us and his expertise in customer service was top notch.The follow up after the sale has been excellent too. We have received phone calls, emails and thank you letters. We would not hestitate to purchase another vehicle from Marlow Motors, and trust me, Maynard will have a loyal customer for life.Sincerely,Bob & Debbi CahillFront Royal, VA 22630

lmrussell

6 de dic. de 2011

Tim Keys was a great salesman. No pushy at all. Very knowledgeable and very friendly. I would definitely buy from this company again and I recommend Tim Keys for sales.

AleciaK

2 de dic. de 2011

I would usually prefer getting a root canal than go through the experience of buying a new car. My husband and I have purchased about 12 cars over the last 20 years and this is the first time ever that I walked out feeling great about the experience. The service was excellent, the staff helpful and friendly and the paperwork process was incredibly quick and efficient. I was extremely happy with the deal I got and their trade in prices were very fair. I purchased additional items for the car in their service department and found the staff in that department very friendly and helpful as well. If this is the standard service that Marlow provides, I expect to become a lifetime customer.

bellaman10

14 de nov. de 2011

My husband and I had a wonderful experience at Marlow Motors. Mr. Keys was friendly, helpful and a pleasure to work with. I had initally gone a few days before our planned purchase date to check out the Jeep Cherokee. I was welcomed immediately and was given all the information I was looking for that day. When we came back to buy the car was already pulled out and Mr. Keys greeted us again. We felt very comfortable and taken care of at Marlow Motors. My husband later commented that this was one of the best experiences he has had at a dealership. We are delighted with our new car and the services we were provided.

lynchth2

25 de oct. de 2011

Maynard was very knowledgeable about the vehicles I was looking at and was able to help connect me with Ben who tried every option possible to get me the best price on our lease deal. They were both very helpful. I've even received a follow-up call from Maynard and a letter from him making sure everything is in good order. Emily checked in on me while I was working with her staff. The overall process was clean and easy. I never felt pressured to have to walk out of the dealership with a car either.

garykoda

22 de may. de 2011

While on the first long vacation from PA to VA in our new motorhome (Dodge Sprinter chassis), the engine suddenly went into limp mode outside of Berryville, and we were afraid that we would break down completely. We were headed towards the Skyline Drive. Our GPS pointed us to Marlow Motors in Front Royal, VA. CJ spoke to us and took the motorhome into the service area right away. He told us of a park down the street where we could walk our dogs, and told us that we could also take them into the large air conditioned waiting room (two large Golden Retrievers). When he came to see us about an hour later, he said he had bad news. The van needed a part and it had to be ordered, and would not be here until....the next morning at 7AM. We were expecting him to say next week! He directed us to a campground near by, but also offered to let us stay in the lot. We spent the rest of the day exploring Front Royal and had a great stay in the campground. The next morning we returned at 8AM to have the part installed. They also recharged our air conditioner. All of this was covered by our warranty. We were on our way down the Skyline Drive later that morning. We spoke to a number of employees at Marlow's and everyone was so friendly. We were very lucky to break down near this wonderful car dealership! Thanks expecially to CJ for being so helpful and friendly.

Davetti

16 de may. de 2011

I took my Lincoln TownCar in because it was running rough when suddenly the engine light came on. The Dealer scheduled my car the same day. After dropping it off and waiting about 45 min, I was informed that the only problem was a lose sparkplug wire and that I did not need the $200.00 set of new spark plug wires I requested. It's been a long time since I have visited an American Auto dealership that provided this type of service and honesty.

Duane Murphy

6 de may. de 2011

From top to bottom Mr.Marlow has assembled a top notch staff.If you visit them you well see for yourself.ILL bet youll also be a customer for life. I have bought six vehicles from them and serviced them all there.I have also delt alot with there parts department.There all wonderful people.

reddogscindy

5 de may. de 2011

I have been buying vehicles from Marlow Motors for 15 years and keep going back. The service team goes above 150% to make sure my needs are met. The mechanics are well trained and know their jobs, After 15 yrs I know all of them well. They are loyal, hard working people. I would never go else where. I have bought every model they have. I give many thanks to all of them, they all know me.

BREEZY1113

11 de abr. de 2011

I have to admit I am apprehensive about making large investments regardless if they are a neccessity, and I am a VERY hard sell. Even if it only means trying a new peanut butter. Marlow Motor Company took my painful misconception and turned it into a very pleasant experience. From interacting with the dealer, to sales, to finance, and then back for scheduled maintenance, it has been a seemless and painless endeavor. Both the product and the staff are nop notch and I highly recommend this dealer to anyone who thinks service should start after the sale.