Betty

30 de sep. de 2016

I had such a great experience with Tom. So knowledgeable and family friendly. I had my kids with me and they can be noisy! Tom made it where they were entertained and answered all my questions. Fair, efficient and got us down to business and you know what, I trust him.

Chris

30 de sep. de 2016

Tom was professional and knowledge about the product.

Juliew

25 de sep. de 2016

Great dealership. Jaryd Gerhart was the sales associate I worked with when purchasing my Nissan Frontier. It was the easiest vehicle purchase I've ever made. Everyone was very nice and I got a great price. I would send my family and friends to Jaryd.

TerryG

17 de sep. de 2016

My husband and I moved to Fl from the D.C. area 13 yrs ago. We have tried several times to buy from a dealer close to us. We live in Trinity. My Mother and in laws all live on the same street. None of us were ever able to get a good deal at any local dealerships, we always made the trip to Tampa, and just assumed we would always have to. My husband had heard good things about Maus, he wanted to check out the new Titan XD diesel pick up truck. I made an inquiry online and Joe Lucatra called me and answered all of my questions. My husband and I went the next day, Joe was friendly and very helpful. We actually had a lot of fun with Joe. Mike Lupica helped with some paperwork and was very friendly. Joe Migliaccio in finance was awesome explaining all the other options we could add to our warrenty. I can't believe we finally found a great dealership just 4 miles from our home. If you are looking for a Nissan go and see Joe Lucatra. We are so glad we did! Theresa and Tom Giakoumatos

Daniel Restivo

13 de sep. de 2016

Tons of tacked on fees. Paint on my used car is peeling off after just 1 week of ownership. I've also had a check engine light. Very dishonest salesmen and a manager who calls you a liar when you come in for repairs.DO NOT BUY FROM MAUS!

Robert Gilbert

12 de sep. de 2016

We came because of radio advertising on "The Captain's America" morning talk radio program on AM 860 - specifically, because the advertisement said that the dealer gave "employee pricing" to veterans.Our primary sales person, Wade Kohn, was a great help, allowing us to view the whole inventory, and then to drive as many as we liked - we drove two, and got in a third.We settled on a 2011 Buick LaCrosse, mostly because it was in very nice condition, and loaded with features we liked. It had one touched-up blemish in the paint, and Wade had his mentor, Sean Digley(?), look at it; Sean said that he believed their detail department could do some magic wih that small place on the side of the driver side rear bumper; we were pleased with that assurance.We were offered a very nice protection plan, included in the financing, and when we found a more competetiive rate of interest that the dealer first offered, the dealer found a way to not only match the rate, but beat it by 1/2 percent.We are very pleased.

Angry Customer

7 de sep. de 2016

This is the worst dealership I have EVER worked with before!!!!! They lie to potential customers telling them that they will help them make the first couple monthly payments by giving them the first two months free and not to worry about the high monthly payment because you can "refinance" in 6 months as long as you pay every payment on time. ALL LIES! You can not "refinance" in 6 months, I couldn't even "refinance" one of my auto loans after making on time payments on time for 1 year! So, long story short, I helped my mom get into a vehicle only for them to call her two weeks later and say that the financing "fell through and she had to return the vehicle". After waiting a WEEK for them to "find" her trade in, they claim the loan wasn't approved because of a repo from 2010 on my credit........weird since I purchased a brand new car at 6% in 2013, purchased my husbands Jeep in 2015, and just bought myself a new Jeep with NO PROBLEM. The other story we were told is that the financing fell through because the bank that was giving us the loan "thought we were trading in my husbands Jeep and since we didn't they won't approve the loan because you can only have one loan with this bank per household". They also tried to tell us that the "sales people" who sold us the vehicle at their "tent sale" do not work for them and was a company that they hired to run it for them and they will not be using them again. (Basically tried to put the blame on some one else). HOWEVER, when we took the vehicle back, the "sales" guy we were working with WAS there and DOES work for them! (Yet again ANOTHER LIE) Also, they gave us a hard time giving us a "price" for the vehicle we were interested in, low balled my mom on her trade in, and then when we finally got a price for the vehicle I told them it's not worth that much and no finance company will approve it......they came back with a $7,000 price drop! RED FLAGS EVERYWHERE!We should have never signed any paperwork with them to begin with because I knew they were feeding us lies the entire time. But I am happy that they took the vehicle back, now we can go to where I just got my new vehicle and get my mom a great deal where she will not be lied to and taken advantage of!I know you might be excited and really want a car they might have, but do yourself a favor and WALK AWAY!! DO NOT listen to anything they tell you, they will say and promise you anything to get you to sign paperwork. Save yourself the headache and aggravation!

Murano owner

5 de sep. de 2016

Had a very good experience dealing with Bill Geiger, never felt pressured. Overall great dealership and friendly staff. Aldo was also very good explaining the finance process, very positive. Francesca was upbeat and happy.

Jennifer

1 de sep. de 2016

Krissy Herman was my sales person, i have bought many cars throughout my life but krissy was definitely by far the best one I have done business with, she was patient, helpful and right on! What a great experience, love my car thanks to krissy for all you did for me

Ned612

1 de sep. de 2016

Great dealer experience. After visiting every Nissan dealer in a 30 mile radius, this was the best dealer experience we had. Ask for Andres (813-507-8214) as he was super helpful and friendly.

Fernando Arroyo

31 de ago. de 2016

I was searching and going from dealer to dealer. What sold me was the great service I received from Kevin L. (Leon, I think?) he is young, bright and fast! He listened and was very helpful. Originally we wanted a Toyota but because of the treatment we recieved we were completely sold with Nissan. He took great care. We love our new car (2016 Rogue). Hes definetly going places in this company!

Michael K.

31 de ago. de 2016

Just want to give a huge thanks and write a great review for an amazing salesman! KEVIN LEON, is AWESOME! I had a wonderful experience with him and am obsessed with my new car. I origin lay when in for. Rogue and left with a Pathfinder! He did not try to persuade me or force me into anything for a profit. The whole process took a few days as I was indecisive. He was patient and listened to my every request. Thanks Kev, see you again when I'm ready for a new car. :)

Janet

31 de ago. de 2016

Last week I visiting this dealership because I loved the new murano! I ended up purchasing it from a young man name Keving Leon. He is the definition of an honest, and loyal associate to his customers and his company! He did not try and push me and let me be. He was straightforward and knew what he was talking about. With Kevin you are MOST definetly in GOOD HANDS.

JamieRunsFast

31 de ago. de 2016

Car buying isn't always the most pleasant. At Maus Nissan I had an experience that was reassuring and one to make me a lifetime customer. I recently purchased a Maxima from Mr. Kevin Leon. He is such a great associate and a pleasure to purchase from. He is kind, thoughtful and really attentative. His impressive knowledge on the cars and accountability for one vs. another made me feel like I wasn't being just sold a car, but actually assisted in the process. I suggest anyone who visits ask for him.

Mbt4728

31 de ago. de 2016

Nice staff, sales people very knowledgable & friendly, especially Kristine Herman. Overall a great experience!

Adina dowling

31 de ago. de 2016

Saw a commercial for Maus Nissan, went in the next day everyone was amazingly nice. First person who approached me was Ilan. All smiles and no pressure at all. He stayed from beginning to end. Excited with my new car.

Alex soto

31 de ago. de 2016

Ilan was a very helpful sales associate which is important when it comes to buying a car. The whole buying process was fast and easy. Will be coming back to buy my daughter her car soon and seeing Ilan for it.

Mbt4728

31 de ago. de 2016

Nice staff, sales people very knowledgable & friendly, especially Kristine Herman. Took her time explaining everything to me, felt no pressure whoch was a nice change. Overall a great experience!

Happy2

31 de ago. de 2016

Our salesman, Andres Bohorquez, was pleasant, patient, and actually listened to us. He was very knowledgeable and attentive. We ended up buying 2 cars. We would recommend him to our friends.

DO123

31 de ago. de 2016

I recently purchased a 2016 Versa , and I adore it ! Runs great , and the process was as quick and painless as possible . Andres was really dedicated and helpful, friendly and helped the process go and run smoothly . Everyone is super nice and they really show how much they care about their clients as well as their business.

kevin smith

29 de ago. de 2016

I met with Cameron and Mike, both great guys. There are no pushy sales here, they do want you in what you like and can afford. We went through all the numbers and one option was just not good for me and they came to that decision even before I said anything. These guys truly care about you and your situation. They do not want to make the easy sale and screw you over on your payments.

Margaret L.Morales

27 de ago. de 2016

Dealership responded. I didn't have any problems w/employees they were very corteous. Problem is with the DEALERSHIP. Whereas they claim they're giving you something (all verbal from their sales). Then you agree and sign their paperwork which NO ONE reviews with you the wording that takes most of what is given away. In other words there is no disclosure.

Would not want to be a customer

24 de ago. de 2016

Went to the Tent they had set up at Walmart for a Crack the vault promotion. Got the flier in the mail. It said if I pressed the card and a winning code appeared, I won! Well happily, the code matched a 500.00 cash prize so I called the number it gave me, entered the personal activation code and it told me I had a winning number. I took the flier to them only to be told the prize was based on the winning number/activation code by the address. It was like the press the code part didnt exist...guess I didnt read the fine print. But what made my experience the worse was when the lady asked was I looking for a car...and I told her I had a 2016 corolla...she asked why don't you want a Nissan, I said I do, but I had just traded one and was not looking to purchase again. She asked where I was working at the moment..I said no where and she said well thats probably why you aren't looking for a car. How RUDE! She then told me I won the 5.00 card and told me they were out and to come back. Why would I do that? If I were to be looking for a car, it wouldn't be from people who allow their associates to make comments like that. Guess thats why I didnt get the 500 either because I wasnt buying a car from them

stressed2016

12 de ago. de 2016

I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude how they talked to myself and my husband after I left I noticed the miles to empty was working the right way but they still claim they did nothing to the car. So today I took my car up for the free lifetime oil change but when I got there they wanted to charge me 19.99 for tire rotation I was not prepared to pay that cause when I bought the car my sales man said no hidden fees totally free again a lie so now they tell me any time I bring the car up for an oil change they always rotate the tires with a charge and as maintenance goes on there will be more charges and if I don't comply they can cancel my free oil change program they should let people know there will be a charge for their extra crap that you can have done elsewhere cheaper

rebeljet_1

10 de ago. de 2016

Renee went over and above to make the sale happen. She was running back and forth between talking on the phone to the finance companies, and management to make sure I was able to get the best deal possible. Avery pleasant young lady who kept taking the time to make sure we were comfortable while waiting for Aldo in finance. There was a computer problem on the government side of things. Go figure. Finally, Aldo in finance gets to me and he excels at getting me a great deal on extra warranties for my new used car. These two are great at what they do and Maus Nissan is true to their word. They will do whatever they can to put you into a good car.John Tompkins

Dylan

30 de jul. de 2016

I had a very easy going experience. Everything was completely transparent. I worked with Rebecca Whelan, she did an amazing job finding me the perfect car that's suited my needs perfectly. Grade A+ service. Definitely recommending this dealership to friends

mike82346

15 de jun. de 2016

I had a horrible experience there and I plan to name names. My Lady Friend went in there and told them her budget was approx $250/mth. 6 hours later at 8:30PM, she drives out with a $409/mth payment Sentra. Next morning we were there when the doors opened to try and replace the car with one she could afford. We were there 5 hours listening to their lies about the car already being funded (not true), fees they said were mandated to add (not true), insisted they could not swap the car (not true). I offered them $2000 as a "restocking fee" and they basically said "screw you" (she had only had the car 12 hours and 15 miles). After one of their finance guys slipped up and admitted that the car had not been funded yet, they acquiesced and agreed to swap the Sentra for a Versa. Then they had the nerve to tell us the monthly rate for the Versa was only $10 less than the Sentra even though there was nearly a $10k price difference.Using a Truecar quote for the Versa, I was finally able to get them to agree to a reasonable price (still $2000 higher than Tampa Dealer) but even then, they stuck it to her again at closing and bumped the interest rate 2% higher than 12 hours before. When you walk in the door they give you the big pitch about how they are a faith based, Christian business and then screw you over with their add on fees and high prices. The Sales Manager, Joe, is a typical high pressure salesman and the finance Manager, Jason is one of the biggest liars I have ever had the displeasure to meet. These guys get a charge out of taking advantage of people. If you do decide to enter this shark tank, make sure you have a Truecar quote in hand...and even that won't save you. The only person I met there that seemed to care was the Salesman, Tom. Beware of these clowns...I am disappointed that David Maus could not assemble a higher quality staff.

Stephen

13 de jun. de 2016

First I would like to say that our experience with the sales department was solid and we are very happy with our 2013 Certified Used Nissan Murano. That's where the good stops. This dealership advertises FREE LIFETIME OIL CHANGES as a benefit to customers. When I took my vehicle in to have the oil changed I was shocked to learn that if I don't have their service department complete all recommended work then the "FREE" oil changes cease to exist. This means that what is said to be a benefit to the customer is actually intended to benefit a service department that can't attract enough business in an honorable way such as satisfying the customers they serve. Instead they attempt to extort people into paying them for work. I overheard a service writer tell an older gentleman that even though there was no issue, it was recommended that he change his spark plugs and they could do this for $299. Outrageous!!! Finally, when I asked how to upgrade the navigation if I purchase the upgrade online from Nissan I was told they didn't know and I should "google it". In closing, I would recommend the Murano if it fits your needs. We really like the car. Just DON"T BUY IT FROM MAUS!!!

Stephen

13 de jun. de 2016

I first will say that our experience with buying a 2013 Certified Used Murano was solid as far as the sales department was concerned. I really like the vehicle. That's where the fun stopped. We have tried 3 separate occasions to have our car in to the service department and have left angry each time. First I was told that they did not know how to update my navigation and I should "Google it". Next I hear them tell an older gentleman that according to his mileage he was due to have his spark plugs changed and they would do it for $299. Outrageous! This last time I found out that the "free" lifetime oil changes only exist if you have Maus service department perform the other required scheduled maintenance. Otherwise no free oil changes. In fact, our salesman and the sales manager were not aware of this. As I understand, this was in the agreement but never mentioned to me. This means that something touted and advertised as a benefit to the customer is actually intended to be a benefit to the dealership. I had to wait an hour for the "free" car wash and it was terrible and does not even include vacuum. Our car was done by 5:20 but we were not called out till 5:45 just before the service dept closed. And by the way, we were the only ones in the waiting room. Absolutely shameful. In the future when my wife and I get our next vehicles it may be a Nissan but it will not be from Maus. This is the worst large car lot experience I have ever had.

Teacher331

10 de jun. de 2016

After walking off a competitors lot due to being ignored, I was pleasantly greater by Rebecca moments after arriving. She took the time to really get to know my needs and wants in a new car. I ended up purchasing the very first car she showed me, a 2015 Rogue SL. I love my new car and am so thankful of the time she took to make my buying experience as easy as possible. I will so return to Maus Nissan in the future. Everyone is friendly and does a great job of making you feel welcome.

Teacher331

6 de jun. de 2016

After leaving a competitor's lot due to being ignored, I received prompt and friendly greeting from Rebecca. She took the time to ask me what it was I was looking for as well as what I was wanting to pay. She did not force anything on me that was out of my price range or that did not meet my expectations for a replacement vehicle. I have driven a Jeep Grand Cherokee Limited for the last 16 years and have grown accustom to certain features (leather seats, power everything, and cargo room). The first vehicle she showed me was a 2015 Rogue SL, which I instantly feel in love with after test driving. The payment was a bit higher than I wanted so Rebecca took the time to show me a 2013 that did not have as many features but would fit in to my budget. We took it for a test drive and she was very patient and understanding with my dilemma. I really liked the SL but wasn't sure about the payment. I could settle for the 2013 but wouldn't have been happy. Rebecca never once influenced my decision, only asked the questions to prompt my thinking. I of course settled on the 2015 Rogue SL and am so glad that I did. I am thankful that she took the time to really get to know what I was looking for and what I wanted. Rebecca and the rest of the staff at Maus Nissan went out of their way to make the buying process as painless as possible. After arriving home that night with my new car, I notices a nail in the back tire. (most likely from the current construction on the lot). I called Rebecca and she told me to bring it in asap and that they would patch it for me. Being as it was a Saturday on Memorial Day weekend, the earliest I could bring it in was Tuesday after work. I arrived at 4:45, Rebecca met me and assisted me with getting the car signed in with the Service Department. They were gracious and friendly. They had the tire repaired in less than 30 minutes. I have nothing but good things to say about my experiences with Maus Nissan.

GatorGrad

5 de jun. de 2016

I recently purchased a 2015 Altima from Maus Nissan and was lucky to have worked with Rebecca Whelan. She was patient and provided answers and solutions to my questions. I walked away with a good feeling knowing I could contact her with any problems or future concerns. The finance guys were equally easy to work with.

CaptMattBruceRet

3 de jun. de 2016

Maus Nissan is absolutely the BEST Dealership I have ever had the pleasure of doing business with! They are VERY professional, VERY friendly & reaaly CARE about their customers! I will go nowhere else for my vehicle needs...Capt Matt Bruce - St Petersburg

Mkelly319

3 de jun. de 2016

The entire Dealership was very professional. Rebecca even brought my paperwork to my work. I highly recommend them as a pleasant and fun place to buy a car. And I really got a super deal on my car. Thank You Rebecca! Marlon

emacjr23

31 de may. de 2016

I personally have had 2 great experiences at Maus Nissan! For that reason, I will NEVER buy a car anywhere else! My sales rep was Kevin Leon and boy was he great! Awesome place!

matt

26 de may. de 2016

Had an appointment for a Factory recall at 10:15 and arrived several minutes before my appointment. Was attended to immediately, but I waited two hours (Two hours) before I went to the desk and asked why I had to wait so long! Answer: we are very busy!! But the attendant did go see about my car and from that point I was out of there in about 20 minutes??? I made the appointment several days in advance, So I believe the service department over Schedules and does not consider timely customer satisfaction into the schedule. The delay is most likely caused by customers coming in without appointments!!! Give Timely Priority to the folks that make Appointments. A Two (2) hour waiting period for a scheduled appointment is entirely too long!! My car is Maximum, Platinum and was in for a Factory Recall.

Steve

23 de may. de 2016

Carried my new 2016 Nissan Murano in for service on the Bluetooth. Serviceman got grease on blonde interior on two different occasions. Service manager said if they serviced it, there would be grease inside the vehicle after they worked on it. Then the service director was very rude and sarcastic. Kept putting me on hold and kept talking to other people, basically was disinterested and didn't want to talk to me.

Charity1981

15 de may. de 2016

I'm extremely happy with Maus Nissan and the employees that work there! They made me feel comfortable. I have been telling everyone about them and have sent a few of my friends there. Thank you, Maus Nissan!

Kyle

15 de may. de 2016

The service and sales reps at this dealership are amazing. They worked very hard to get me into a nice vehicle for my family. I truely appreciate them all. Every single person I met was very friendly, professional, not pushy, yet informative. I actually llok forward to purchasing another vehicle from them very soon.

Kyle

15 de may. de 2016

My experience with the sales representatives was, by far the best I have had!!! Everyone was friendly, not too aggressive, informative, and very professional. They were determined to help me purchase a vehicle for my family and whitened very hard to make it happen. Even Mr. Maus was there, and was extremely nice. Thier commercial says, "whatever it takes" that couldn't be more true. My next vehicle will come from them, without a doubt.

Xander 2016

14 de may. de 2016

I cant say it enough,About Otto our sales person.He didnt hassle us he answered our questions he explained everything inside out of the suv.Otto was pleasant friendly,polite Mr Otto went above and beyond the call.Im glad you where our sales person thank you Otto.Our service was great ,calm.enjoyable.You gave us the time to dicuss what we wanted to do. Thank You Mr Otto.

Bob & Lenora

2 de may. de 2016

Our original salesperson Rebbeca drove a vehicle to our house to look at on Friday before we bought. She was so knowledgable and personable that we decided to drive to the dealership that following Monday because we just weren't sure what we wanted. We drove Monday to the dealership and met with Tom because Rebecca was ill. He showed us several different vehicles and went out of his way to help us with all the processes. We got what we wanted for our trade in. We didn't have to bicker back and forth and again everyone was beyond kind and helpful. We also met Mr Maus the owner who also was friendly, courteous and helpful. We had the best car buying experience we've ever had and will definitely buy from them again. Everyone from sales to financing was awesome and very courteous and friendly.

Janice

1 de may. de 2016

The best car buying experience I've ever had. Quick, easy and no pressure.

HenryA.

1 de may. de 2016

Excellent Leasing experience, assisted by sales person Dixon .

moose22

30 de abr. de 2016

We had a great and easy experience at Maus Nissan today, Jason Horvath was very helpful and informative. We left completely satisfied with our purchase.

Candleaura

28 de abr. de 2016

Matt, Dixon and the whole Maus family were wonderful! Great experience and made buying my new vehicle a pleasure! Would highly recommend them for all your car needs

Barb and Dieter

28 de abr. de 2016

Eric did a great job with the test drive, Sean was great with working on financing. The finance/leasing process was quick and seamless

miabarner25

21 de abr. de 2016

Well...I purchased a 2013 Nissan Altima from Maus Nissan on the 14th of April. After driving my old Pontiac for 5 years, I decided I wanted to get something a little newer while staying within my price range. I will first say that the staff greeted me right away and my salesman was EXCELLENT! He was very knowledgeable and helpful. He kept his word and got me approved in spite of my not so great credit! The day I picked up the car, I was very excited, even though my payments were a little more than I wanted, I was willing to pay due to the great service I received from Ilan (hope I spelled that right). His manager was also very nice. So that is the nicer part of my review. Well...I drive off the lot, the car was fine. Now granted, I am fully aware it is a used car so I expect to have things that may be wrong with it. I did ask the salesman about the mileage, engine and transmission. My two biggest deal breakers when buying a car. I have bought a total of 3 cars from buy here pay here lots so I know that things happen and cars can break down. I am a pretty open minded person. But...what I didn't expect to happen was the transmission to go out while driving the car not even 24 hours later. I went to Tampa to pick up my mom and the car hesitated, went forward when trying to back up, and had a VERY slow take off in the middle of traffic...I won't horrify you with how many times I almost got ran into while driving with my 1 year old daughter in the car. I contacted the dealership immediately to let them know I had bought the car the day before and something was wrong. Customer relations was very nice and told me to bring the car in that day for service. I ended up making a second call because by that time, the car was hardly drive-able and I was way in Tampa...So again, I was asked to bring it in. Well during the commute to New Port Richey, the car kept stopping in traffic and then would take off after accelerating on the gas a few times. It would then take off so fast that I had to hit the brakes to avoid hitting someone else. My brother ended up meeting me and driving the car to NPR to keep me and the baby safe because it kept stopping. I finally make it to NPR and then proceed to drive to Maus Nissan. When I got there the salesman asked me what the car was doing...he then drove it to service. Customer relations came out and explained to me they would put the car on the machine to see what codes come up and go from there. I waited and the salesman pulls up with a 2010 Altima that he says is my new car...now granted I appreciate the offer, but the car was scratched, the carpets were badly stained...but he tried to cheer me up telling me the car has 56,000 miles apposed to my car which had 81,000. I didn't want the car. So he tells me that they are trying to work with me and my credit isn't the best. At that point I got really upset. My credit had nothing to do with me being sold a car with a bad transmission and he had told me everything was fine with the car the day I test drove it. So he goes back to see what he can do. Meanwhile, I'm waiting...he comes back to tell me that they are going to put a new transmission in the car. I go inside to do the paperwork for a loaner car and I tell them I am not happy with the way this panned out. Things happen, true. I appreciate them fixing the car, but the transmission should have been check prior to me purchasing the car. On top of that they tell me the tech was fired, but nobody seemed to care that I could have been injured or lost my life, my daughter's life due to a faulty car. And I was told, they understood that part, but I guess I should have jumped for joy since they were fixing it. It was almost like being told, you have bad credit, be happy we even gave you a car and be happy we are even fixing it. I was reminded how this could have happened later down the line and I would have been responsible for the deductible, etc. etc. Still not good enough for the experience I had with them as a new customer. I now am waiting for my car to be fixed, 14 days I was quoted. I am not impressed with a loaner car, I would rather have my own. They want a down payment this week, but I haven't drove my car for more than a few hours. On top of that, I had to drive it way back to NPR instead of them coming to get it or have it towed to protect my life and my child's. I get my credit thrown in my face and if it was so bad, why not just decline my credit app and let me take my bad credit elsewhere...and lastly the Manager Shawn G was a complete JERK. I called to air my grievance (considering a manager never came or the owner never came to apologize for the inconvenience I was caused) and he listened and rudely responded we are fixing your car ma'am, what more do you want us to do. I had to get off the phone because by that time I was livid and probably would have used some not so nice words. At this point, I would take my old Pontiac back any day. At least its paid for and did run. I replaced the tranny in that car after 2 1/2 years so they couldn't make me feel better by saying hey we are fixing it. I would have appreciated being put into another Altima that same day that wasn't scratched or dirty...and going on my merry way. But hey I guess you can't always get what you want. We have contacted the owner and he has NOT returned our call. I have went over to Sun Toyota who would love to have my business as well as a few other lots I have spoken to. If only I could let them keep their car and move on. I referred my brother to Maus Nissan, but after this experience, he went to Toyota as well and just got approved for a Camaro with not so great credit....maybe they wont throw it in his face if something like this were to happen.

Floliving123

13 de abr. de 2016

Maus Nissan in New Port Richey, Fl is the best of the best! I just bought a vehicle and my salesman was Dixon . He said he just recently started working there but he was a great hire for the company . He was very patient with my husband and I, he payed very well attention to our needs and most of all he put us in the car that we loved . WE LOVE Maus Nissan and will definitely recommend their service to others. Oh and we even got a cruise to the Bahamas ! THIS IS THE PLACE TO GO!

Jordydefrank92

28 de mar. de 2016

Everyone at this dealership was amazing! Very helpful, very informative. It was a great experience for financing my first car. I would definitely recommend this dealership! P.S Ilan is an AWESOME salesman!

Jperez415

28 de mar. de 2016

I drove 2 and a half hours from Orlando, FL and left Maus Nissan with an experience of a lifetime. I came with my mother because we thought she would have to be present for most of the paperwork. When the sales man (Kevin Thompson) found out she was running late for a meeting he offered to lend his car so that she could make it back home in time. Not only did Kevin have the patience to test drive 3 different cars with me to make sure I knew what I liked, but he also had knowledge as well as a genuine perspective on the different cars, kept them all within my budget, and made sure I was a satisfied customer overall. Not to mention he filled the tank for me out of his own money and accompanied me during my drive back to Orlando to pick up his vehicle. It is extremely hard to find customer service this well especially in the car sales industry where most sales associates only care about their paychecks. If you need a car or are in the market for one give Maus Nissan a shot and I promise you will not be disappointed with their service.

Mcandrewmackenzie

26 de mar. de 2016

ZERO STARS!!! My family and I have had an extremely terrible experience buying a truck for my autistic sister and start up food business. This previous Monday my family and I go to buy a truck for our small start up food business. The truck was also was supposed to be used as a means of daily transportation for my sister who is diagnosed autistic. This is the first car purchase that my sister has ever made. The sales staff showed us a 2016 Nissan frontier. The truck seemed okay at first but we were lied to about certain specifics of the truck before we bought it such as the truck has no power windows or locks and the towing capacity was 6,500 lbs when it actually can only tow 3,500lb. Which we found out after signing the contract. My disabled sister needs a car with power locks due to saftey reasons. The aspect of this deal that was the most con artist like was the salesman told us we would get a FREE cruise if we bought the deal. I asked him can we please think about if for a day or two and his exact words were "YOU HAVE 2 MINUTES TO MAKE UP YOUR MIND". He urged my disabled sister to sign even though we where asking for more time to think about it. The salesman went behind my back and pushed the deal on my sister so hard she was almost forced to sign the papers. Less than 24 hours after we bought the truck we were contacting management to help us undo the deal we were pushed into purchasing. We already put 3000$ down on this truck and they're only option for us is to put down another 4000$ to get a different pre-owned truck that suites our business and is safe for Anna. Dealership was very UNSYMPATHETIC to our situation. We are continuing to fight this battle because we do not feel it is morally right how this dealership took advantage us and our situation. PLEASE AVOID THIS DEALERSHIP AT ALL COSTS!!! They have bad reviews we have seen in Google as well. Also the FREE CRUISE actually costs 200$ per person at the port.

jaymed

25 de mar. de 2016

We weren't even considering a Nissan but stopped by to look. Dixon was helpful and friendly and we ended up with a new car!

Cynthia Alfera

23 de mar. de 2016

We had been visiting other dealerships for two days :(. Never had a Nissan before. Joseph Lucatra is so positive & upbeat! Great asset! We also admired how he & others did not bad talk competitive brands. It seemed obvious to us that Maus Nissan is once again growing and expanding and still giving great customer service! They really worked with us and our needs and we were able to buy a vehicle that we are very excited about! Thanks Sean & Joseph and everyone else involved! I was so happy with your service that I wanted to be sure I left you a well deserved great review!

Amber Bruce

22 de mar. de 2016

This dealership has won me over in being a long term customer. They are not there just to get your business once. They do their best in making sure you are taken care of in a kind and serving way.They want to keep you coming back and grow their business the old fashion way - referrals by happy customers. So here is me referring you to Carrie, she was amazing :)

Ricopena

22 de mar. de 2016

I have had several vehicles and have gone through many ways of purchasing, from out right cash to a buy here pay here purchase! Always thought that I could never qualify for a newer car, but a friend of mine, Sara W, told me I should go to Maus Nissan.... I'm so glad she told me! I was able to get a much NEWER, NICER vehicle for my family (4 kids, a husband and a dog) in impeccable condition!Tom, my sales person, was INCREDIBLE!! He showed me vehicles within my budget and did everything to ensure that we were able to drive away from our older car and with this one!! I love my Sienna!! Paul was also very helpful in getting us extra coverage at an incredibly low price!! World class service.. great people... and great hot chocolate (it was cold!!) :)Go ahead!! Experience a truly wonderful environment of people who care!!!Roxanne B

Sherry

21 de mar. de 2016

Carrie was very knowledgeable about the product and made me feel comfortable with the whole process. We will definitely return to Maus Nissan (and Carrie) for our next purchase.

Beverly

21 de mar. de 2016

I just purchased a Kia at this dealership, great experience. No issues whatsoever, our sales person, Renee was awesome. I would go back there if I needed another vehicle, will highly recommend to friends.

Robin Furer

19 de mar. de 2016

I was very stressed about the purchase process and not looking forward to it at all. Boy was i pleasantly surprised by the professionalism of everyone i came across at Maus Nissan. I would recommend them to everyone and am very happy with my experience.

zozikam67

17 de mar. de 2016

MY GRANDSON TAKE MY NISSAN MURANO TO A SERVICE DEPARTMENT. I DID BY EXTENDED WARRANTY, BUT I HAD 30 DAYS WAITING PERIOD, I MAKE MISTAKE SEND MY MURANO 3 DAYS EARLIER THERE.NOBODY NEVER CALL ME FROM THE SERVICE DEPARTMENT, TELLING ME MY EXTENDED WARRANTY IS NOT YET AVAILABLE YET. THEY DIAGNOSTIC MY MURANO, BEFORE TELL ME THAT ISCOST ME $230.00. I FIND OUT WHEN I GO BACK AND WANT TO PICK UP MY CAR!!!!!!!!!!I HAVE PAID $230.00 FOR A NOTHING!!!!! THEY HAVE MY NAME AND PHONE NUMBER, A CARIS UNDER MY NAME. THEY ARE DON'T CALL, THEY CALL MY GRANDSON. WHEN I COMPLAINING, SERVICE MANAGER TOLD ME, ANYBODY ABLE TO TAKE A CAR THERE. BUT I THINK A CAR UNDER MY NAME, THEY ARE HAVE TO CALL ME, NOT A PERSON WHO DRIVE A CAR THERE.I VERY DISAPPOINTED, I WILL CALL CHANEL 8 TV, AND TELL THEM A STORY. SERVICE DEPARTMENT MAKE A VERY BAD,DIRTY BUSINESS!!!!!!!!!!!

Dan Johnson

14 de mar. de 2016

We just bought a 2016 Maxima from Maus Nissan Crystal River, what a wonderful experience! Everybody was really nice and help full. The sales team was outstanding!! I would like to thank Randy, Andrew, Karen and our sales person Bob Kitchens for a outstanding job!! We love our car and look forward to doing business with Maus Nissan Crystal River in the future.

Ally73

12 de mar. de 2016

Absolutely the best experience I have ever had when purchasing a vehicle. They had our vehicle ready for test drive when we arrived. Leo was phenomenal. He went above and beyond to ensure that our shopping experience went smoothly. Mike really worked hard to make the numbers work for our budget. The trade was better than I thought possible. The finance department was spectacular staying late to work with us. The best part was the lack of pressure by the sales staff. I highly recommend any and all to purchase their next vehicle at Maus Nissan in New Port Richey, FL.

MWiser

9 de mar. de 2016

I went to Maus Nissan looking to price different cars and possibly trade in my Kia Soul. Jason was very patient and helpful in finding me a car with everything I was looking for. The staff was very friendly. I would recommend this dealership to a friend!

Potential Customer

3 de mar. de 2016

I was interested in purchasing either a new 370Z or Hyundai Genesis Coupe. Maus had two 370Zs in stock. Both had 6 speed transmissions. I definitely wanted a 6 speed. I had the choice between a white one and black one. After about 5 minutes of looking at them side-by-side, I chose the white car. Let me emphasize I had done my homework regarding the value of the Z and the Black Book trade-in value of my car. What I offered was fair both for the Dealership and me. The salesman was fine but when I went to complete the transaction, the salesman brought in what I would refer to as "the closer". After introducing himself and beating around the bush for several minutes, he would not accept the offer or could I figure out the amount he wanted. I finally got up and said I was obviously wasting his time and mine and left. That evening I received an email from True Car. It listed both cars at the price I had offered. I will never understand why they did not accept my offer. Next day, I purchased a red Genesis Coupe, 6 speed across the street at the Hyundai Dealer. Very satisfied with the car and the Dealership I purchased it from. Needless to say I would never waste my time going back to Maus.

ashley

29 de feb. de 2016

Joe lucatra was the best ever! He went above and beyond what I ever thought. I will def be back!!!! He made my husband's surprise birthday Party!

stetsy

27 de feb. de 2016

I absolutely LOVE everything about this place. From the second I pulled in the parking lot I was met by a greeter who took me to my appointment and it was just one pleasant experience after another dealing with everyone. Sales Associate Renee Lindley is phenomenal! She really cares and it shows. They're all like that. They share in your excitement with you. When they say they do what it takes to get you a car they mean it! They work with you and on your behalf until it's done. I couldn't be happier! I drove 2 hours to buy from them and am so glad I did. Well worth it. Do yourself a favor and stop by there and see what they can do for you too!!!

John&DawnC

25 de feb. de 2016

Just wanted to share one of the best purchase experiences I have had in my lifetime at MAUS Nissan New Port Richey. Sales Associate Renee Lindley is a ROCKSTAR, this young lady showed class, professionalism and delivered World Class Customer service. I have bought many cars in my time, never have I ben treated so well and so involved in the aspects of my purchase. Renee is truly what an employer shoyld look for to give the customer the very best. Solid Performance Renee.... love my New Nissan Titan. I would also like to thank Mike Lupica from the business office that took on a very challenging situation and brought it to fruition. Mike also delivers the same world class customer service that I now come to expect from my new home in car dealers. Mr. Maus, these two exceptional people, along with everyone else we met on our tour of your dealership and service center really know how to do it right. So to you sir I say, thank you. Renee she has earned our future business as well. MAUS Nissan New Port Richey is an exceptional dealership and delivers exceptional service for your car buying needs. Thank you, thank you, thank you...

mtcbeemer

22 de feb. de 2016

Joe Lucatra, Sean Ginley,Joe Lucatra was the best salesman we have ever had! He was friendly, helpful, and the thing new customers love to see the most...he wasn't pushy at all. Joe was very personable and made the entire experience worth while. Sean Ginley also assisted in the buying process and was equally awesome! We were naturally skeptical going into the dealership and thought we would be let down, but I'm happy to say it was the opposite. Joe and Sean were great and would recommend them to anyone, thanks again! Keep up the great work! May you make everyone you contact feel great to go back to a dealership again....

Delaplaya

21 de feb. de 2016

Alain Garcia made my buying experience pleasurable. He answered all my questions and never pressured me into buying a car. Everone I met was very welcoming and added to my experience. I'm loving driving my new Altima!

John

21 de feb. de 2016

Joe Lucatra was the best salesman we have ever had! He was friendly, helpful, and the thing customers love to see the most...he wasn't pushy at all. Joe was very personable and made the entire experience worth while. Mike Lupica also assisted in the buying process and was equally awesome! Together they made a great team and truly brought to life the "Maus Experience" that we saw in their commercials and advertising. We were naturally skeptical going into the dealership and thought we would be let down by the promises they make in the commercials, but I'm happy to report it was the opposite. Joe and Mike were great and would recommend them to anyone, thanks again!

sentraowner

19 de feb. de 2016

Joseph Lucatra was friendly, helpful and knowledgeable about the vehicle. The entire experience was made better by the staff's overall service style. I really felt that these were friendly people who wanted to help. I love my new car too!

Joe

7 de feb. de 2016

Alain Garcia was fantastic from start to finish!! I couldn't be happier with my sales experience, the dealership, and my Nissan Altima!!! Thank you so much!!!

Tabatha

25 de ene. de 2016

My girlfriend and I purchased a Certified 2014 altima a few days ago, and we absolutely love it. The first vehicle we tried to get we were denied by the bank, and basically we thought we parted ways, days later we were called by this dealer saying they found a bank to work with us on a CPO, so we went that route andf are 100% satisifed. They don't give up, they get things done. Our previous buying experience trying to get a car from ford of port richey was awful, and these guys definitely made up for their mess up.

stuarteaton

23 de ene. de 2016

Carrie took care of me, she is awesome! Ask for her by name! I usually only buy Dodge, but she showed me the evil of my ways.

DebbieS1966

23 de ene. de 2016

From the moment my son and I walked into the dealership Carrie was right there. She showed us several cars and let me test drive a few until I was happy. The one I chose I could not afford and she remembered one that had just came in on a trade and got the keys. I drove it liked it abd they made it possible...Carrie is amazing.....would definitely go back to her in a heartbeat!!!

WES1

23 de ene. de 2016

This dealership has a great asset in Carrie Poulsen! She is awesome to work with, and has a very positive attitude and outlook. Thanks Carrie!

Jake99

22 de ene. de 2016

What a awesome dealership !!! All the people working there are such a great team working together to put my car deal together !!! It's worth the time and drive over !! I would highly recommend them to friends and family !! Thanks guys !!! Chris Wilkes

Dorothy Poteete

2 de ene. de 2016

Bought a 2015 Versa love the car but have had problems with the tires ever since I bought the car. By the way I bought the extended warranty for the tires in case anything happened, so they would be covered at least so I was told. My car has been back to the this dealer several times for issues with my tires not holding air with nothing being resolved. I have to put air in all the tires every 2 weeks. The last service takes the cake. My car is only 1 year old and they tell me I need to buy new tires and that the warranty I bought will not cover anything, The cost of the new tires over $500. so I left to drive 120 miles to my family and you guess it I get 5 miles down the road and have to stop and put air in all the tires because this dealership decided to only put 26 pounds of pressure in each tire. I will never buy another car from them. When it was Ferman the service department was awesome not NOW. And by the way they had the nerve to call me and try to sell me another car? stay away !!!!!!!!!

flamingoblonde

1 de dic. de 2015

Rebecca Whelan picked me up in their shuttle and took me to the car I had selected via the Internet. It turned out to be the best car for me and the best deal. She was very knowledgeable about the car and answered all my questions. She was very patient and thorough. I am now the proud owner of an almost new 2015 Versa Note.

flamingoblonde

30 de nov. de 2015

Maus Nissan and Rebecca Whelan made my buying experience pleasurable. Rebecca knew everything about the car I was interested in and detailed it for me as I requested-amazing. The best part was that Rebecca picked me up in their shuttle - I was impressed by her can do attitude.

Brandon

30 de nov. de 2015

My experience at MAUS NISSAN has been the greatest experience! KAITLYN has helped me, and has answered all my questions in regards of Nissan vehicles. I will highly recommend MAUS Nissan to all my friends.

Jude

30 de nov. de 2015

Bought a new Nissan Versa, it drives beautifully. This was exactly what I wanted and Kaitlyn Ceballos and the whole staff made the whole process easy as can be. Thanks for my new Nissan

Jude

29 de nov. de 2015

Thank you so much for helping me buy my new Nissan Versa, I love driving it. It was exactly what I wanted and the color is perfect. The dealership made the whole process easy.

Bosley

29 de nov. de 2015

I felt so welcomed once I stepped on the lot. The lady helping me, Kaitlyn, was very eager and she was very charismatic. Her positive energy left a great impression of Nissan

rschneids

29 de nov. de 2015

Rbecca Whalen did an exceptional job helping me feel confident and excited about my purchase. She was a true professional. I would definitely recommend and come back.

heatheralexis

28 de nov. de 2015

I was greeted by Sean who made my mom comfortable while we test drove cars. He was knowledgeable, courteous and focused. After weighing pros and cons, we made the numbers work within my budget. Everyone at Maus Nissan was great...royal treatment and I love my car.

Sparkey

27 de nov. de 2015

Your sales person she was really nice and very helpful she was very polite she answered all my questions I was really pleased with the service I received from your sale person

Andy08

27 de nov. de 2015

If you need a car come here and ask for Kaitlyn, she help you out. The team is amazing as well. The best customer service I've ever had.

Drew

27 de nov. de 2015

When I came in I got created by kaitlyn, with the best super friendly personality ever. Everybody else in there was great as well. Offered me complimentary coffee which cool. I'll defiantly be coming back here.

lindaandmike

26 de nov. de 2015

rebecca from maus nissan is awesome...figured out what was best for our needs and put us in our pre-owned minivan with leather and power everything. everyone we met greeted us with a genuine smile and conversation as if we were family...we felt wanted..not hunted for a sale. i wud never have believed that car buying cud be fun.. but rebecca and friends have done just that...thanks again..linda btw..i tried to give 5*s for the overall..but cant get that to lite up..will only let me do 4*s..but it is def a 5!!

lindaandmike

25 de nov. de 2015

my hubby and i have not been to a car dealership in 40 yrs. we were traumatized at 21 in NY... but now we found a wonderful family of people at maus nissan. rebecca was our sales rep and calmly listened to all of our needs. she understood that in the near future there wud be a need for handicap scooters. our first choice proved not to be a smart one--but rebecca did her homework...talked and texted me from home! figured out that we needed a pre-owned high end minivan...and how right she was!! power everything..doors open with a touch of a button.. a hatch the same..navigation.. power seats! leather! perfect!!! rebecca made us feel wanted not hunted...no hard sell... actually a most pleasant experience. i met and spoke to many people..all were smiling and cheerful and helpful...

RoyUSMC

25 de nov. de 2015

Rebecca Whelan is a great sales person! She made the purchase of our Rogue easy. She got us al of the information needed fast and the process was painless.

diane123

25 de nov. de 2015

Excellent customer service! Kaitlyn was the bomb! Knowledgable, passionate, and dedicated! Staff was also great, everyone seemed to be very friendly. Definitely a great environment

Tattedup

25 de nov. de 2015

Mrs. Whelans knowledge of the cars, specifically the GTR is outstanding. She definitely sets the standards high and I would but a car from her without a second guess. Her customers service and demeanor are very friendly and warm. She makes people feel comfortable which makes doing business that much better.

sugarskullbaby1234

25 de nov. de 2015

my sales person kaitlyn had changed the way I have ever purchased a vehicle before. she made what usually is a drawn out hard and frustrating process.. into a fun and easy simple task. she was absolutely adorable and extremely knowledgeable. every one is so friendly, always smiling and going out of their way to make sure I was comfortable while I was there. excited to return for service. every one needs to go to maus Nissan before anywhere else...

Maryjowood1618

25 de nov. de 2015

I enjoy so much of her personality and the hard work she does to give the best services possible to help find a new car for me to enjoy. She goes over and beyond to provide the best customer service. I've never been more pleased with anyone ever. Not only a great sales person but also a great person all around.

FRamos123

25 de nov. de 2015

I went to the dealership with my poker face on ready to face the sharks until I saw this super smiley, sweet looking girl waving to me welcoming me into the lot. When I got out of the car she didn't rush to instantly get into my face. Instead she held her hand out, shook my hand, and casually walked with me as we found my new baby (2015 Rogue SV!!). The BEST experience hands down that i've had at a dealership. When it came to numbers, her manager Joe, helped us and didn't pressure me to get this and that. He knew she helped me find the perfect car and from that on it was smooth sailing. I got a fantastic deal on my Altima and i'm now a proud member of the Nissan family. Very happy with my experience and if you get a chance, check them out. They are a new dealer but very welcoming and very humble and VERY likely to earn my business throughout the years. Thanks again Kaitlyn and Joe!! I love my new Nissan.

Melissa

22 de nov. de 2015

Terrible buying experience unorganized had to go in 2 ties to sign papers they stated they lost paperwork that needed to go to the bank. Bank was ready to back out.

laramtz6

3 de nov. de 2015

This is a class A rip off dealer specialist, it will take me years to undo the damage and I have no idea when I will financially recover.

Nice RAM

31 de oct. de 2015

My wife and I (mostly me) had been considering the purchase of a truck. We checked several locations before stopping into Maus Nissan. So glad we did. Our salesperson was "Carrie Poulsen". A real pro and wonderful addition to the Maus Nissan family. Carrie went out of her way to make us feel like a valued customer. She made sure any and all questions were answered to our satisfaction and made the whole process go smoothly......Until Andrew..... (the reason for 4 out of 5 stars)Love the 2 year service pkg. Even includes car washes.Will be contacting Carrie soon to get a bed cover for our gorgeous truck.My wife will be needing a car soon and we know where our 1st stop will be.Thank you!

MCaldarola

17 de oct. de 2015

Stay away from this over charging rip off service department. My wife brought our SUV in for a routine oil change and service, and the rudeness and "advanced" pricing was terrible. Beware of these con artists.

MC - Mad at this dealer

17 de oct. de 2015

I have never seen such rude service personnel in my life. They were trying to overcharge my wife for standard service, when I called them on it, they rudeness got worse. This old facility seems out of touch with modern normal fees and services. Jiffy lube would be a better option, really.

CJ

10 de oct. de 2015

This was the best car buying experience I've ever had! Thank you Rebecca! I love my new baby!!!! You worked hard to make this an easy process!!! Chase in finance was great as well! Thank you both!

Joe and Alice

20 de sep. de 2015

My husband and I have been surfing the WEB for the last few months so we had a car in mind and went to your dealership to just get a feel for the prices... We did not have any intention of purchasing but after talking with Mr. Paul Holley and Manager we walked out proud owners of a 2015 Versa Note. We were treated with great respect (which you don't see very much these days) and direct honesty. We will recommend anyone we know to visit your dealership.. Thanks so much for yesterdays experience. Alice and Joe Donnelly

Jess from Tampa

17 de sep. de 2015

I always bring my car to New Port Richey Nissan because they are the most affordable, do quality work, have certified technicians, offer a warranty on the work AND they wash your car. I have never had a bad experience and everyone is SO friendly and genuinly cares about their customers. Would highly recommend!!

tristansS

30 de jul. de 2015

First I must say she was awesome, great, fantastic. Ok, now here's the deal Christina called me to schedule a time to meet she followed up which was really great and when I got there she help me make the right choice by answering every single question I had and actually listening to my main concerns with getting a new car, instead of just pushing me into what she thought was best. If your looking for a dealer that will walk you through each step and help get you into the best car for your needs Christina is definitely it. By the way Love my car, great on gas! Thank you again Christina.

Savi

23 de jul. de 2015

Tim Cooke was excellent! He was courteous, patient, listened and observed what I need and will work best for me . I purchased the Nissan Rouge.

bogarcia

19 de jul. de 2015

I bought a 2015 Nissan Sentra sr had 200 miles on it .when I took delivery I asked salesman to make sure car looked good . Because it was black and had a lot of hard water stains most likely from sitting at dealership . Well it was pouring rain when took delivery I asked about the second key was Jim says no problem I'll have it by the weekend salesman Cale is gonna pick it up from customer Saturday . I said are you sure Jim there not cheap he says tell you what hold on to your second key to your trade a 2013 Altima we will need that just as bad I was hesitant but I did . Then I tried calling finance manager Jason I called him and left 5 messages to call me back I needed the bank info for lost payee after 4 days no call or messages so text Jim and he said no problem I'll get it and he did . Then I sent several texts to Jim about key and he says oh yes your gonna get it I promise I said and if not he says come on Nissan wouldn't do that to you I said ok . Then about week later messaged Jim asked what's going on and I found out that he doesn't work there he left to work for Lokey . But he says here is cale he is working with customer and gave me number which he didn't have to do . So I start with cale and he says no problem I will get you key so I say Ty so week goes by I text him . He says man I'm trying he's not returning any my calls and I say so this is bad for me he says nope don't worry I'm not gonna stop I'll go by his house if I have to I said ok Ty well another week or so goes by I say Cale this is worrying me he says don't worry let me get with my manager and see what we can do I say so you will get back with my ?? He says oh yeh I will well few days now and nothing . I wished I got up and left when they told me the couldn't do what Jenkins Nissan price there's just not that much movement in any car so I said I understand and the gentleman that was training Jim says but if some act of God I could get you that price would we have a deal well I stand up and guess what he comes back and bam almost 5k off the price I should of left then when the first lie came out but then seen I was gonna walk they honored it . All I can say is get everything in writing or like the 25 or more texts from them saying they will get me my key not happy with this dealership

beckla

15 de jul. de 2015

I accompanied my friend when she went to buy a new Nissan Versa !!! What a great experience!! I would gladly recommend the sales girl Christina to anyone . The way she handled EVERY question and objection went way beyond professional ! IT WAS A DELIGHT !!!. I don't need a car at this moment[ I have a 2013 Maxima} but I will be going to New Port Richey and seeing Christina when I do !!!. Thanks Larry Larchmont

nataliev1

8 de jul. de 2015

Recently purchased my Nissan Rouge and Nissan Sentra from New Port Richey Nissan and have to say, was the best car buying experience I have ever had. There was your usual price haggling (honestly it is just expected now) but they actually listened to my requests and worked with my price range. Robbie was an AWESOME sales person and I highly suggest asking for him. I came in just to test drive to narrow down my list, not talk money and he didn't pressure at all. I went to five other dealerships that day and all wanted to "talk some figures and get this done today". They have the best inventory around and if they don't have it, they will get it.

NatalieV

8 de jul. de 2015

Recently purchased a Nissan Rouge and Nissan Sentra from New Port Richey Nissan and have to say, was the best car buying experience I have ever had. There was your usual price haggling (honestly it is just expected now) but they actually listened to my requests and worked with my price range. Robbie was an AWESOME sales person and I highly suggest asking for him. I came in just to test drive to narrow down my list, not talk money and he didn't pressure at all. I went to five other dealerships that day and all wanted to "talk some figures and get this done today". They have the best inventory around and if they don't have it, they will get it.

Mike m

17 de may. de 2015

Paid for oil change and tire rotation and find out that tire rotation was never done 2 weeks later. I had a slow leak in a tire that I had previously fill that needed to be filled again cause my indicator light came on. Turns out tire was in the same spot on the car. And during a previous service it was recommended to me that my cabin and air filter be changed so I did on my own cause I didn't want to pay $ 130 when the filters only cost me $40. I did the change in filters 4 days before this last visit. Guess what they wanted me to change again. Yup my 2 filters that were brand new. Sham dealership.

Women do not go to this dealership

15 de may. de 2015

My wife told service manager Drew Ruggiano that we did not want over priced tire and to put back old tire, that was still reusable. Similar tire is available at half price elsewhere. He pressured her by saying only after 3 to 5 minutes it was too late. He also told her that there was no less costly tire in stock. Cost 160.00 go elsewhere 1/2 to 2/3 the cost. Men do not let your wife go to this dealership alone. My wife is suffering with asthma

Adrian 322

12 de may. de 2015

Went to dealership with no great expectations. I left with a my expectations completely satisfied. Salesperson Otto Villalta was excellent he did right by me. He was courteous, helpful and non- condescending. Completely the opposite of the help I had received elsewhere. I am a person who arrived with less then great credit and he still was able to put me in a great vehicle. I would recommend this dealership to everyone and Otto Villalta was the best person I could have met.

MCaldarola

6 de may. de 2015

Bob Kitchens and Sean were great. They worked tirelessly at getting us what we wanted and where we wanted to be. They were friendly, helpful and somewhat honest, hey, they are car salesmen!Only negative was when telling business manager 'I don't want the extended warranty', I feel I should not be asked the same question five more times when the answer will remain the same.

Jessica

25 de abr. de 2015

Dropped my Rogue off for an oil change and found out if needed extra repairs and I had a feeling. New Port Richey Nissan did a good job of explaining what was wrong and made me feel comfortable with the options, they gave me a good better best and I ended up getting it all fixed that day. They took me immediately and even gave me a brand new loaner car for the day. While I was there I inquired about a new vehicle and dealt with Sean Ginley. He was very helpful, not pushy and knowledgeable. I did not end up getting a new car that day but would highly reccomend this dealership to anyone looking for sales and/or service!

WKozak

22 de abr. de 2015

Bought a new Altima in the evening. A couple of weeks later while waxing the car and at the right angle with the light hitting it I notice a 6 inch crease in the front fender. No marred paint or any indicator that it had been hit even though I know it never saw a parking lot outside of the Dealership. Took it in for a claim on 30 March and on 22 April I had to call to find out the claim was denied. Now I'm faced with the choice of paying for damaged goods or letting Nissan chase me down for the car. Suggest anyone who buys from this dealer do a detailed inspection before signing anything. New doesn't mean undamaged.

WaltK

22 de abr. de 2015

Bought a new Altima in the evening. A couple of weeks later while waxing the car and at the right angle with the light hitting it I notice a 6 inch crease in the front fender. No marred paint or any indicator that it had been hit even though I know it never saw a parking lot outside of the Dealership. Took it in for a claim on 30 March and on 22 April I had to call for a follow up only to find out the claim was denied. Now I'm faced with the choice of paying for damaged goods or letting Nissan chase me down for the car. Suggest anyone who buys from this dealer do a detailed inspection before signing anything. New doesn't mean undamaged.

Lalime84

9 de abr. de 2015

If anyone looking to buy car I definitely recommend New port Richey Nissan, I had a bad experience at an other Nissan dealership, but when I went to New port Richey Nissan it totally change the way I felt before they have such a great customer service team they work their ways to make sure that every customer comes first Otto and Jason were very helpful, understanding I came out with a car that I really like and as a first time buyer I couldn't ask for a better rate. so thank you so much Otto, and Jason.

cathal

3 de abr. de 2015

My husband and I have been shopping for a Rogue for 3 weeks so we know exactly what we are looking for and what we are willing to pay. We found the exact model and color scheme that we were looking for online at the New Port Richey Nissan. So before making the hour long drive to the dealership, we called and wanted to make sure they could get to our price before we went there as not to waste anyone's time. We called up and asked to speak to a salesperson and were told the person we were speaking to was a salesperson (Brittany). We told her exactly what we were looking for and what our out the door price was, told her we were an hour away and didn't wanna make the trip if they couldn't make our price. She put us on hold to talk to her sales manager and came back and said come on in she had picked out a car for us. We made the hour long trip and met Brittany who turned us over to a different salesperson (I don't remember his name). Test drove the car then set down to do the paperwork. We were shocked when the out the door number they came back with was over $3000 more than what we told Brittany our price was and was actually the most expensive price we have had after shopping for 3 weeks. We then spoke to Jordan (I am not even sure what his position was) who said there must have been some confusion with Brittany and then it turned into an our word against hers type scenario. Turns out Brittany wasn't really a salesperson but a business development specialist who isn't allowed to talk numbers with customers at all. Long story short, after going round and round in circles they wouldn't budge on the price and never dropped their number but played games with payments and financing. What a waste of our time! Feel like they used the "Just Get Em in the Door" trick and had no intention of meeting our number. It was insulting, cost us 3 hours out of our day and gave us the worst price out of the dealerships. Stay away if you don't like to play slimy games. We came to leave with a car that day and were extremely disappointed

Dustin

3 de abr. de 2015

I went there to look at a new Altima and was promptly greeted on my way into the dealership. Everyone was so polite and knowledgeable. I will definitely be back! Highly recommend!!!

gusorama

30 de mar. de 2015

Otto and Mike were a pleasure to deal with. This was my best buying experience. I will definitely recommend them to anyone looking for a new or preowned vehicle.

jewing3

29 de mar. de 2015

My husband took my car shopping and I really didn't want to go.We stopped by New Port Richey Nissan just before they opened to look around. Otto came up to us, greeted us with no pushing...I LOVED THAT! I never had a salesman be so nice and not pushy.My husband told him that he was looking for me. Otto then listened to me and what Ia was interested in looking at.This was the first time I EVER test drove a vehicle, thanks to Otto. He made feel feel relaxed and he listened....to ME.Best experience ever, thanks to Otto..If any of you decide to go anywhere go here and ask for Otto!!!Thanks again!! Jon and Jolene Ewing

anon

4 de mar. de 2015

I went in the other day looking for a second car to commute with otto was the first to speak with me and he was so helpful found the perfect car for me and made sure we got it at the right price this man needs a raise I think he should be otto the manager. Otto made my experience and made sure I would be a returning customer to otto at new Port Richey nissan as long as he is there

Shannon Lucido

27 de feb. de 2015

I recently purchased a gently used Nissan Rogue from New Port Richey and it was a wonderful car buying experience. I did not know if I could finance a car due to reason bad credit, however a great salesman named Otto Villalta told me he could handle second chance finance and he did. I had no problems with pressure or haggling, and am pleased to say I drove home in a vehicle that day. Overall one of the best car buying experiences I have ever had, and I have bought over 14 vehicles in my lifetime:)

DaveG

21 de feb. de 2015

James Petro was my sales rep and he did a great job of leading me to the perfect car for me . I came in not sure if I was ready to buy ,but he still took the time to show me what was available in new and used cars. It was a very relaxed and low pressure environment so I did not feel like I was being pushed into anything. When he showed me a 2012 Altima with 1400 miles on it I knew it was the car for me. Even the financing was very easy and they made sure I was comfortable with the terms. I would recommend them to family and friends.

janiejinjin

1 de feb. de 2015

Bob was wonderful, extremely patient,kind and courteous. They made it happen. My son's first car on his own!!!! Yipeee. 2014 Nissan Sentra exactly what he wanted. Thanks everyone for all your help.sincerely,Janette Hilton and Brandon ( son, first car ON HIS OWN!!!!!)

Mark and Kairi Foster

31 de ene. de 2015

We were amazed at the customer service! Sean Derion and Chase Hite and Kelly Buck were all wonderful! They all went above and beyond. I just cant say enough - just thanks!

Sheru

20 de ene. de 2015

I had a great experience with Titto, he took his time to work with me exactly what I needed. I definetly encourage my friends and families as well as you to Titto for their next purchase.

Emil J

20 de ene. de 2015

I was in the market for a good reliable car. I liked Nissan because of their ability to produce advanced technology vehicles with good reliability. My budget was limited for a used SUV. i have been to almost all Nissan dealerships in Tampa-sarasota area looking to find my dream car. I wasn't impressed with none of them. They all were trying to up sell. After researching, I went to New port Richey Nissan. Salesman Titto welcomed me with great smile. He was very knowledgeable about the vehicle I was looking for. He was honest and straightforward. Not only he worked with my budget but got me a brand new Nissan Rogue. Ask for Titto If you are looking for good honest service. I'm very happy with my purchase.

Melvin

20 de ene. de 2015

Recently I visited this Nissan dealership and spoke with Titto john and it was a great experience talking with him .Titto was very professional and knowledgable about his work .He gave me detailed explanation of all the questions I had.I am very satisfied with this dealership and their customer service.Keep up the good work and I am looking forward to do more business with you guys in the future.

Albin Antony

18 de ene. de 2015

I visited the place recently and had the pleasure of talking with Titto. He was very knowledgeable and helped me to research further about the Nissan Ultima. I will recommend this place to anyone that is looking for Nissan Services.

Abin

17 de ene. de 2015

I had a good customer care f_rom Titto john.his friendly talking and explanation about the cars and price range.and his comparison of benifits of each cars was very good. I hope soon will come there a buy a car.

JessBM

16 de dic. de 2014

Got my oil changed at New Port Richey Nissan and I couldn't be happier with the service. They were honest, quick, reasonably priced and washed my car!!! Also the waiting area was comfortable with awesome TVs to kill time!! Not pushy at all, I would recommend them and will be bringing my car back here for any service I need.

Alyssa Brunning

11 de dic. de 2014

I came to this new location expecting to leave with an average and most likely used car, something within my budget. The outstanding team here worked together to find the best rates and prices they possibly could. My car-salesman, Sean Derion, sent me home with a brand new 2015 Altima Sedan that was in my desired price range. It was an easy and quick process. Definitely a delightful experience.

hspera

15 de nov. de 2014

I had a great experience buying my car at Ferman Nissan. My salesman Otto was the best!!! He worked with the folks in finance and together they made it happen. I would recommend Ferman Nissan of NPR to anyone shopping for a car!!

CharleneFrancisco

25 de oct. de 2014

My salesman Otto listened to my needs and concerns. He was very receptive to helping me out to purchase my vehicle. I was very impressed with his courtesy and expertise. I would highly recommend doing business with Fermain Nissan dealership.and especially my salesman Otto for his customer service..

True brit

12 de sep. de 2014

9/11/2014We are loving our new 2014 Nissan Rogue we purchased at Ferman Nissan, it has every option we wanted plus so many we didn't even know existed on new vehicles! We got an excellent and fare deal and we left feeling very satisfied with our purchase. Thanks to our salesman Otto for his professionalism and friendly service making our experience at Ferman Nissan a very pleasant one! Thank you also to all the other individuals in sales, management, and the service department who assisted in completing our purchase! Everyone we came in contact with at Ferman Nissan were very friendly and helpful, Thank you again... Mr. & Mrs. Mason

janaefla

11 de mar. de 2014

We had a great experience at Ferman Nissan - Mac Davis was very helpful, knowledgeable and personable! The staff was accommodating and assisted us even after hours to ensure we had all of the information we needed on our new car! We highly recommend doing business with Ferman Nissan

gooseybear

5 de ene. de 2014

Just got home from the dealership with our new 2014 Nissan Roque. LOVE IT!!! Still alot to learn about all the bells and whistles, but Chrisgave us a very detailed demonstration of how everything works. This is the fifth Nissan I have owned (and three more for famiy members).So we are definetly sold on the product, BUT this was by far and away the best experience we have had with a salesperson. Hope everyone at Ferman Nissan is aware of what a gem they have in Chris. Polite, personable, very knowledgeable and most importantly patient with me as I swayed from one color to another. Tracy and Mike were also very helpful in our dealings with them. We most certainy will recommend Chris to any of our friends who may be in the market for new/used car in the future.Thanks again, Chris an best of luck to you with your career at Ferman Nissan.Mary Lou Cohen

Knvogel

3 de sep. de 2013

We had an issue with another salesman at Ferman Nissan; upon bringing our concern to the Manager, Mark was asked to assist us in completing our transaction. We had a great experience with Mark. He was personable, knowledgeable, and was not pushy. He made us feel comfortable and went above and beyond to make sure we were happy and satisfied. We will be working with Mark again, in 3 years, when our lease expires. Thanks for everything Mark! Keith, the Manager, listened to our concerns and took action to ensure that our experience, from that point forward, was all that it should've been from the beginning. Thanks Keith for setting us up with Mark!

mmwebb

4 de ago. de 2013

Over the course of the past year, I had researched and shopped at several area dealers to find just the right car at the right price. Of all the dealerships I had visited, I have to say that I am very happy I chose Ferman Nissan to make my purchase. My salesman, Jonathon Widing, was respectful, answered all of my questions with patience, and shared his knowledge of the vehicle without the high-pressure sales pitches. One of the sales managers, Robert Packard, was also very helpful and courteous when discussing my payment options. He was genuinely interested in gaining my business. Eric Dugas processed my final paperwork efficiently and explained warranty options without high-pressure. Ferman Nissan has proved that the purchasing-new-car-experience does not have to be unpleasant. I will highly recommend their dealership to all my friends and family.

rheafrederick

1 de jul. de 2013

I was in need for a new car as soon as possible. After searching online and newspaper ads, I found exactly what I was looking for at Ferman Nissan! Cole quickly responded to the inquiry I put online. I should mention it was on a Sunday and was not expecting to hear from anyone until the next day, but he literally responded 10 minutes after I put in my inquiry. I was worried my car wouldn't make it to the dealership (yes, it was in terrible condition), so Cole worked with me over the phone and answered all of my questions quickly and accurately. He made sure everything was ready for me so I wouldn't have to drive an hour to find unwanted surprises when I got to the dealership. He was super professional, yet incredibly friendly. George Martins was helpful in the finance department and thorough when explaining all of my options. I would recommend this dealership to anyone! I am young and a first time car buyer, and they made it stress-free. Thanks again for all your hard work, Cole Meyer!!!

Jahmn701

26 de jun. de 2013

This was my first car buying experience and I could not have asked for a better time. We had set up an appointment very easily the previous day and Ali was very helpful in showing not just the value in something I had already been looking at, but explained a lot of features that were initially overlooked. The entire purchasing process; all the paperwork was explained very well. It's always a lot easier signing something when you're confident with what you are signing! Even after, something as simple as helping setup the blue tooth in MY! car really went a long way in ensuring a great experience from start to finish. This was a process I wouldn't just recommend but really encourage others to get to experience as well.

melhalo99

31 de may. de 2013

Ali was extremely courteous and spent a lot of his time with me to explain the details of the car. The dealership was up front with the pricing and I was dealing with multiple dealerships to get he best price. Ali came in on his day off to get me this car and was there waiting with the car when I got there. Eric was very helpful when reviewing the warranty options and respected my decisions without high pressure sales. Good group.

everonicaharris

29 de may. de 2013

Ali Ghomshe was very helpful and professional in helping me to be in a car that was most suitable to my needs, and comfort. I appreciated his thoughtfulness. I would recommend my friends to him.

zredthunder

24 de may. de 2013

Friendly staff and a great price. We went to test drive a car and purchased one. The best lifetime warranty anywhere. Excellent interest rate through Nissan.

KPSOP

13 de may. de 2013

Marc Ricci provided all the info I needed regarding the purchase of a '13 Frontier and took the time to go over all the options. Very professional and always available when needed. He took care of everything from the beginning to the end making the entire purchasing process fast and easy. He then followed through to confirm everything was perfect. I would recommend Marc to anyone looking for a new vehicle. Eric made the paperwork process very easy to understand and was able to provide the information I needed. Very professional.... Marc and Eric are a good team!

srcuartas

10 de may. de 2013

Mark was fantastic :) I was really anxious and nervous because this was my first "big purchase" being out of college. He was not pushy at all and made me feel super comfortable. I got a super deal and feel extremely happy with my car. I went to 4 dealerships and he closed the deal because I felt that he actually cared about my concerns. He also has all options waiting for me to make it as easy as possible, he waiting for me until 8pm to be done with the deal (even tho they were closing) to ensure I understood and knew all features in the car :)!!!Thank you Ferman Dealership!

NOFLDL

7 de may. de 2013

Ali did a great job facilitating my experience at Ferman Nissan of New Port Richey from start to finish. I would defiantly repeat and recommend. Thank you.

terigiacobbi

30 de abr. de 2013

Mark made the whole experience pleasurable. He matched another dealer's price. I have purchased many vehicles there and send my friends and family. If you need a Nissan, ask for Mark.

Jeremygeisel21

28 de abr. de 2013

Great price, no pressure to buy, returned phone calls on time. Friendly, was there and had vehicle ready and waiting when we arrived, took time to walk us through various models and option packages available. Would highly recommend. Purchased new.

pathfinder63

23 de abr. de 2013

Excellent service. I knew exact model and options I wanted. Negotiated a price over the phone. Came in to dealership and walked out with car at the price I agreed to. Mark Ricci is very professional and provided all the information that I needed.

ChristineMirasola

15 de abr. de 2013

We decided to look at new Nissans since our 2009 Altima was so great. We traded it in and got a Nissan Versa and Ali couldn't have been more helpful. It took him a few hours of diligent work, but he pieced together the sale and got us good loan terms and helped us with the car insurance and we were able to drive our new car right off the lot. He went WAY out of the way to help us and he deserves much praise!! We're very happy.

kitkat2013

10 de abr. de 2013

We purchased a 2013 Altima from Ali Ghomshe last weekend..car is so comfortable to drive, great performance and we are happy with it. Ali did his best at getting us really close to the payment that we wanted and he worked very hard at making sure we ended up purchasing the vehicle that we really wanted, after looking at a couple of others that didn't really fit, wrong color, etc.. he was very persistent and found the perfect car for us and we are happy with it. Thanks for being persistent Ali, because I would never have noticed the one we bought otherwise, I was stuck on certain colors and he showed me this one we ended up buying...and we really like it!Everyone at the dealership was very friendly and overall it was a good experience.

GeorgeGJS3

1 de abr. de 2013

Recently I purchased a 2012 Nissan Xterra and had the pleasure of having Marc Ricci as my sales consultant. I had been looking for a new vehicle for several weeks and visited several different dealerships. Marc was the first sales professional who took the time to ask me what my needs were and how I would be using the unit. He was both friendly and knowledgeable providing me with the information I needed to make an informed decision. I appreciated the no pressure consultative approach and would recommend him to anyone looking to buy a vehicle.

bturbet

27 de mar. de 2013

After using the online AAA car buying service and sending an e-mail through AAA to the dealership inquiring about a purchase, I was contacted by salesman George Martins and we set an appointment date. When I visited the dealership, I found George to be knowledgeable, calm and professional. The dealership also honored the discounted price provided by AAA and what normally would be a stressful experience (purchasing a vehicle) was transformed into a pleasant experience carried out by a group of knowledgeable professionals. Thank you George and Ferman Nissan.

Christinevoigt

26 de mar. de 2013

Salesman, Finance Manger, and other Managers made this leasing experience easier then in the past. I gave them an amount I needed my payment to be at, type of vehicle, and they made it happen within the given budget. Mark, my salesman did everything possible to make this experience stress free and fulfilled my every need. Mark spent a great deal of time explaining all the options on the vehicle, as well as,helping me move items from my old lease vehicle to the new lease vehicle. Eric the finance manager made the paperwork experience pleasant and as stress free as possible. It is the first time I have left a dealership feeling good about my experience!!!!

bswanz

23 de mar. de 2013

My daughter was coming into town and told me before she came that she needed a new car. She said she wanted me to help her find one. Not something I was looking forward to. I had bought a car at Ferman Nissan of New Port Richey recently. I had a very good experience when I bought my car. I thought I'd see if she would consider visiting the Ferman dealership. I asked her to look over their web site and see if she found anything she liked. She picked out a few vehicles and we headed to the dealership. When we got there, the folks at Ferman Nissan were great. They made the car buying experience so different than what my friends told me they went through at other dealerships when they were looking for a car. We test drove the vehicles she had picked out online, a few more and settled on the one she wanted. Really important to me is that they were really good at making sure we focused on the cars we could afford and would really like. They helped my daughter understand the financing options. I could have spent an entire weekend going from lot to lot and wasting a lot of time. Instead, Mark Ricci and the folks at Ferman Nissan of New Port Richey matched my daughter with the right car for her and made the experience a pleasant one. These folks are really good at what they do. When I need a car, I'm going Ferman Nissan of New Port Richey and recommend you do as well.

melissadoff

14 de mar. de 2013

We've always felt that it's really the service advisor who keeps customers coming back to Ferman for repairs and maintenance -- that's who makes or breaks it for us. When our favorite advisor left Ferman a few years ago, we were so lucky to have Jaime Kissinger take over. Not only does he take care of our older model Chrysler, but he really takes care of us. He knows our car inside out ... knows what needs to be checked ... knows the proper maintenance that's right for us. I only continued servicing our car with Ferman because of Jaime's outstanding customer service, great attitude, knowledge and genuine kindness. When I pulled up to Chrysler for an appointment last year to find he wasn't there, I had a terrible, terrible experience with a very rude and unprofessional advisor -- who was since fired by Ferman. When I learned that Jaime was moved to Nissan, I immediately contacted him and he assured me that he could continue as our service advisor. Not only does he know everything about cars, but he knows everything about our car ... and it's his positive attitude and helpfulness that keep us loyal to Ferman service. We trust Jaime and we know that he'll always do what's right because he's honest and dedicated. He puts customer service first and we feel safe driving our car because of him.

stpatty

14 de mar. de 2013

I was treated very well and everyone helped take care of my three children while I did my paper work. If I could pick a number above 5 I would.

haggag101

6 de mar. de 2013

My greatest appreciation and thanks to all members of Ferman Nissan of New Port Richey specially Mr. George Martins and Mr. Robert Packard for the outstanding customer service and the best new car buying experience, me and my family wish them all the best and thank them. Sincerely, Ahmed Haggag

alexisrobinson88

12 de feb. de 2013

Buying our car from Ferman was great. Mark was awesome and gave us good advice. I always think i could have gotten a better deal but im happy with what i paid. Would recommend to friends.

ibrown

5 de feb. de 2013

Chris was very polite, friendly and attentive. Not once did I feel pressured, which is unusual at a car dealership!! He did a great job taking care of my issues. There was a couple things I saw wrong with the used car I purchased and Chris had it fixed on the spot with the service department. The finanace manager could have been a little more warm but I suspect it was because I used my own financing lender. Overall, it was NOT the horrible experience I have encountered that week with 6 other car dealers that I walked out on. It was a long drive for me to this dealership but I would certainly go back when purchasing another car...as long as Chris Muniz is there. My brother will be buying a car in the next few months and I am HIGHLY recommending Chris and Ferman Dealership in New Port Richey!!

natisoto2000

16 de ene. de 2013

Mark was great! He was helpful and friendly. He did not pressure us to make a decision. He was able to give us different options to see which would be better for us.

Kellee926

10 de ene. de 2013

Ali was such a wonderful help!! He was honest and worked with us late into the night!! He answered all of our questions and was very accommodating!! He made us feel like he was looking out for our best interests!! We got a fair amount of trade in and a great deal on a certified used car!! We purchased the gold premium warranty which is an awesome offer, and we look forward to seeing the Ferman staff for all of our future services and purchases!!

brwnkds04

10 de ene. de 2013

Ali Ghomshe was very knowledgeable about the Nissan we were interested in, and explained features we were not aware of which made the purchase even better. The time required for the transaction was relatively quick considering it was a Sunday, and the dealership as a whole was exceedingly accommodating. I would certainly recommend the dealership and staff to family and friends in the future.

packge2000

6 de ene. de 2013

Friendly, knowledgeable, very easy to work with. I highly recommend Mark if you are in the market for a vehicle. Stop in and ask for Mark.

avanti1967

2 de ene. de 2013

I would highly recommend Mark Ricci to anyone who would like to purchase a car. He was very knowledgeable about his product and went above and beyond to fit me to the right vehicle with the right payment. His friendly,and caring attitude to his customers is exemplary. Ferman Nissan of New Port Richey, you have a wonderful sales person on board. I am enjoying my Nissan Xterra. Thank you

marcel1568

28 de dic. de 2012

Totally professional. Easy to work with. Questions answered. No unwelcome surprises. Considering this puchase was done interstate everything went very smoothly. Walk through on car features was a bonus in that the Altima has been totally re-designed and has many new features. Highly recommend this Dealer to anyone for being a pleasure to work with. Nothing like the stereotype of high pressure, fast talking, slick car salesmen.

leanne47

18 de dic. de 2012

Ali was great at helping me find the perfect truck for my husbands Christmas present. He was both friendly and honest. I would recommend him to anyone trying to find a new or used car. He was awesome!!Eric was our finance man. He was very knowledgeable and had a wonderful personality. He worked very hard to find me the perfect deal. This was a amazing dealership and I would recommend them to anyone!!

123391212319

6 de dic. de 2012

Actuality this is the first time we felt comfortable at a dealership. we weren't rushed. Mark Ricci is the Best!!!! I would recomend this Dealership to anyone who needs to buy a car. You guys are awesome thanks again.

butch4645

27 de nov. de 2012

Scott Petricone (salesman) is very knowlegeable about the car I purchased, and he demonstrated professionally in handling his client without hesitation. He went to the fullest extend in explaining the details of the autombileI am interested to buy.I will recommend this dealer to any one if given a chance.

coachbag

26 de nov. de 2012

Ali was a pleasure to deal with. This was my third new car purchase at this dealership and will not be my last. I plan to request Ali when I buy another new car in the near future. He made the sale experience very pleasant, he knew we needed to maintain a budget and did not pressure us to buy anything above our limit. He is a real nice down to earth person. I have only had a pleasant experience with each sales rep that sold my new cars to me, but Ali is superb by far.

Plaveille

26 de nov. de 2012

Me and my husband have bought three cars at Ferman. John Willis sold us both of our Jeeps. All I can say is he is a great guy. Very down to earth man. Robert Packard...very nice guy. We will continue to buy our cars there, and would love to deal with John and Robert for as long as they work there. I love my Jeep Compass!! Thanks so much for everything!!

avengerred32

19 de nov. de 2012

We have a great experience with Scott at Ferman. He lived up to his word and delivered great service and most importantly he was honest. We were so happy with the quality of service by Scott that instead of buying one vehicle from him we purchased a second one also. He truly went above and beyond in taking care of us. Also he understands that having a child with us that we needed to make best use of your time while we were at the dealership as not to exhaust our child. Truly a great guy and I would definitely recommend him to any of my family and friends for there next vehicle needs. Thanks Scott for everything!

bswanz

17 de nov. de 2012

When I knew that it was time to buy a car I initially dreaded the thought of going through the process. I had visited a few car dealerships and found the experience stressful and unpleasant. When I visited Ferman of New Port Richey I was extremely impressed. Every one I interacted with was pleasant, professional and responsive. I knew I had to find a car that I liked and could afford. Mark Ricci is a real pro. He was patient and very adept at asking the right questions to help me make a good decision. Very important to me was Mark's ability to patiently guide me through the process and understand every step from vehicle selection, cost, explaining how the various warranties worked, financing and more. What I saw at Ferman Nissan was front line personnel that really seemed concerned that I had an exceptional experience in dealing with them. I hope to see that wherever I spend my money, but rarely do. I didn't expect it as part of my car buying experience and was very favorably impressed when I experienced it first hand. I know that when a customer has a good experience like I did it's because the people involved want your business now and in the future and that sort of customer focus is driven from the top down. These guys do it right. They get it. I'd recommend them to my family and friends in a heart beat.

RKrewson

13 de nov. de 2012

Dealership is located close to my home and I am very satisfied with dealership. They have been maintaining my oil changes and other services since I purchased the car.

cwelty

12 de nov. de 2012

At the end of the day we left with the car we wanted for the price we wanted to pay. Scott did a great job getting us through the process, and was very enjoyable to work with.

uro123

9 de nov. de 2012

Here's my experience with this very unethical and rude dealership (especially David Lee). I contacted the internet department regarding a 2013 Pathfinder in the color combo I wanted and they quoted me MSRP +++, stating that there would be no discounts on this vehicle. So I went to my local dealership who sold me this color combo for the price I wanted to pay. My local dealer dealership sent a driver to trade one of their vehicles for the color combo I wanted. As they were driving to swap vehicles, David called me to harass me when he discovered that I bought the Pathfinder from my local dealer and not Ferman Nissan. David Lee became severely spiteful and rude calling me "unethical" for buying from my local dealership and "wasting his time". He then proceeded to refuse to swap vehicles with the drivers who came to get the vehicle. He continued to be extremely rude on the phone to me and then tried to still get me to buy the vehicle from him and tried to find out what price I wanted to pay to make the sale. Unbelievable! Why would I want to buy from a dealership who is treating me like this? In the end, all parties lost out and I'm sure David hurt ties between dealerships. Freeman is still staring at their Pathfinder, I don't have the vehicle I put a deposit on, and my local dealer did not make the sale (and had to pay for a driver to drive down to sit and wait for this dispute to work out). What a horrible way to do business. David, if you are reading this, I hope you have either learned to treat customers correctly (remember, the customer is always right, even if you don't think they are), or have moved on to another profession.

rbruno

7 de nov. de 2012

This is about the tenth time I have dealt with this dearlership. In all ocassion they have been courteous and proffessonial as well as knowledgeable.

sarah1990

4 de nov. de 2012

Matt Jones was so helpful! I'm very happy with all the help he gave me With buying a car! He was even able to fix the cup holder in the car. Thank you so much for all your time and hard work with selling me a car. Thanks so much once again.Sarah Lakatos Loving the Nissan Maxima 2009

memereggie

2 de nov. de 2012

We drove up from sebring fl about 2hrs away and Ali was waiting in the parking lot for us and had the truck all ready for us that we were interested in we loved it and bought it. This was are first experience of buying a vehicle on the computer it was great everthing went so smoothly, Eric was wonderful to do all the paperwork with also. we love are truck and it was nice doing buisness with all of you THANK YOU TOM AND REGINA BUIE

apmanfred

28 de oct. de 2012

We went to Ferman of Port Ritchey with a car in mind. Mr. Ghomshe took the time to understand what we needed and worked with us until we were satisfied with the deal. I don't remember the name of the gentleman that worked with us later with the financial side of the deal but he was great too. In all it was a great experience. I would definitely recommend this dealer to anyone.

redjuke2012

28 de oct. de 2012

Ali Ghomshe was very knowledgeable, patient and friendly. I live in Tampa , it was worth to drive to NPR. They have a wide variety of car models and colors to choose from. I did my own research with price before going to the dealer. Good experience overall.

goldeneyes4us

18 de oct. de 2012

The warm and friendly greetings by the employees at this dealershipwas heartwarming and immediately made me feel comfortable. Ali was exceptional in both his demeanour and presentation. His great sense of humor was highly appreciated and his exceptional knowledge of the product was amazing. Ali's comprehensive knowledge of the car's features, his enthisiasm about it's efficiency, and the great effort he made to ensure this car met my needs was also greatly appreciated. My appreciation also goes to to Mark Goode, the finance manager who worked tirelessly to make this purchase happen.The friendliness of other staff members not directly involved with this purchase certainly helped to create a really friendly atmosphere. Thanks to all of you, I am extremely happy with my purchase. Carlene R.

OwnaRogue

12 de oct. de 2012

I highly recommend Ferman Nissan in NPR. Even though I live in Tampa, it was worth the drive to NPR. My salesman Ali Ghomshe was a great help and really made choosing the right car for me a lot of fun. More importantly, I think I got a great deal on my new Rogue.

tonytiger999

2 de oct. de 2012

I would definitely recommend this dealership. My salesman, Ali Ghomshe was very professional, not your typical pushy salesman. I explained what type of vehicle I was looking for and he found me my perfect vehicle, my new Nissan Rouge, myself and family love it. The whole sales experience was great, from finding the right vehicle, the pricing, financing (Finance Manager Eric Dugas was exceptional)and driving away from the car lot with my new Rouge. I will definitely be back at Ferman Nissan of New Port Richey for my next vehicle.

Kanaris

24 de sep. de 2012

I could not have been happier. I had purchases a 2010 NIssan Murano awhie back and had not really liked or should I say did not find my saleswomman knowledgeable or professional nor the dealership itself back then. This time our Salesman Quentin Bsstian was wonderful in every way possible. We just purchased TWO new Nissans - Murano and Rogue thanks to Quentin.

jaylin2020

7 de sep. de 2012

My Experience at New Port Richey Ferman was amazing. I mostly dealt with George Martins. He is extremely nice and took his time helping me and answered any questions that I had. I would highly recommend him to anyone looking for a new or used car. He was a great pleasure to do business with. He is a great asset to Ferman. Thank you again George for being there for me though this process. Sincerely , Lindsay Smith

miriam.diaz.5621

1 de sep. de 2012

We had a wonderful purchasing experience with the help of Ali Ghomshe. He was very informative and helpful in getting us a great deal on a 2012 Rogue. Also to Eric D.(Bus. Mgr)for working the numbers in our favor and within our projected budget. God bless you both.

murphyfla

1 de sep. de 2012

We really didn't expect to buy a Nissan.We now have a new one because of Mark Ricci.We are no longer GM people.

theob

30 de ago. de 2012

I was looking online at the cars available online and Cole contacted me and was great help in selecting my new Nissan!! Would definitely recommend this dealership and Cole and his internet sales manager Mike!!

piercey

28 de ago. de 2012

This started out with an internet inquiry where I asked about pricing on Nissan Frontier I'd seed advertised. George Martins called me and gave me a very flexible time slot he was going to be available that day to show me a couple of the Frontiers at the price that was advertised. George made it a very simple process for my wife and I. He was polite, professional and most importantly....he wasn't pushy. I've been buying new cars since 1976 and I make a habit of dealing with folks who take my business seriously enough, not to treat me like the next chump in line. Our negotiations on my purchase were more related to what I wanted for my trade. That's when another professional became involved - New Car Sales Manager David Lee. Davidtold me what he'd do to meet what we agreed to was a fair price; then he did EXACTLY what he told me he would do. I got to Ferman Nissan's Finance man Eric Dugas where every thing went just the way David Lee and George Martins said they would. Eric was the 3rd professional I met with today at Ferman Nissan in New Port Richey, and Like the other two, He really Impressed me! I'll be going back to Ferman Nissan next week to look at a new Altima my wife took a look at. I'll be going back and I'll be telling other friends and co-workers about Ferman Nissan. I guess those fellas across the street at Hyundai no longer have the lock on my business.Charles E Piercey

110583g

25 de ago. de 2012

We used our USAA no hassle price that we received, took it into the store, and were able to do a no hassle deal on the usaa price! There were a few additional options that we didn't need, but the dealership took our usaa discount into consideration and we got the extras for little to no charge! We did a trade in on our Honda,and for the first time ever, were able to finally come to and work out an honest and extremely fair price.They were low on the offer for the trade in initially,but "they truly listened and were in to get our business,not our money!!" As for the Tampa Ferman Nissan, we wouldn't recommend them... ever! Definitely will be coming back here again in the future!

raor1943

20 de ago. de 2012

Found the sales rep to be very helpful in the perchase of our new veh. As well as the acctount manager and the general manager.

aaron.curry.399

19 de ago. de 2012

Everyone was really nice. This is the 2nd vehicle I have bought from Ferman and each time they have been great. My salesmans was really nice.

Elliott W

17 de ago. de 2012

After taking a test drive, came back the next day and the Manager provided me with a good price and a fair deal on my trade in with no BS... Good place to buy a nice, very nice experience....

Jared625

15 de ago. de 2012

Ali and Eric were superior.I would highly recommend Ferman Nissan of New Port Richey to everyone. I got my parents to finally trade in their old heap and buy a 2012 Rogue 2 weeks prior to my purchase.Eric in the Finance department was truly amazing.He went way beyond the call of duty.Ali and Eric are truly an asset to your Company. I love my new be vehicle!!!!!!!!

donna.saxe

14 de ago. de 2012

the sales person Seve was great. He showed us 2 different cars and we decided on the Murano.We love the car, they were also ver accomidating with my kids.

Whitney2013

12 de ago. de 2012

Amazing dealership! They took very good care of me and I would highly recommend them to go there and see Robert! The customer service was impeccable. I felt like they really helped me to get the most for my trade and the best price they could for the car!

renate rowland

31 de jul. de 2012

The sales staff is efficient , not pushi but not lax as well. Phonecalls have been made to check on the status of our decision . It was a pleasant experience overall.Thank you!

Reggiek

30 de jul. de 2012

We went back to this dealership with some concerns as we had not had a very good experience with them in 2009 after having had several excellent experiences previously. Well, this latest experience on July 27,2012 was wonderful. From Ali who was our salesperson to his manager David Lee to Eric in Finance, we were treated with respect and in the manner in which a loyal customer should be treated. As far as Ali is concerned, ww could not have asked for a more knowledgeable and patient salesperson. His sincerity in dealing with us was also notable. We would not hesitate to recommend this dealership or Ali.

jwilds

27 de jul. de 2012

he was very good to work with to get the price that i wanted he was very friendly and overall a great sales man i woulds recommend him to other people also.

gumshoe

22 de jul. de 2012

Gave me a great price told me to come into the dealershipand do the deal.Only communicated 2-times by e-mail ,no bull,no time wasted, he was friendlyas heck,lovedit. I did research on pricing myself,great price.

tlgross51

2 de jun. de 2012

I am filing a FORMAL COMPLAINT for breach of both written and verbal agreements.I have multiple emails proving the agreements 5/16-5/31

elvircic

23 de mar. de 2012

I had a good first expierence here at the Nissan dealership. I thought the employees were very friendly and informative. I also enjoyed sitting in all the other cars that are in stock, this improved my expierence here.

boatznus6

22 de mar. de 2012

In searching for a new car for my wife, we looked at all the coupes available on the market. We visited a different Nissan dealership and were not very impressed with some of the personnel there. We had also visited, as I said, all the other brands in the area. One night we pulled into Nissan of New Port Richey and met George Martins, Sales and Lease Consultant. He was amazing, he took the time to test drive three different cars with us. He spent almost four hours just riding around with us as my wife contemplated the different features and mechanics of each vehicle. I greatly appreciate his patience and non-hassle demeanor as we worked through our pros and cons of the vehicles. We had even informed him that we were not looking to purchase right away, and he still developed a relationship with us. George Martins is the reason we decided to go back to the dealership and purchase the vehicle we did. Even though when we sent out on our journey of car hunting over a few month timespan, the Nissan Juke appealed to all our interests. It was not even, what we were originally looking at and George happily went for a ride with us anyway. I am so thankful that he did; we found the car of our dreams and were able to get it at a very good deal. George was with us every step of the way. At Nissan of New Port Richey, we were blessed to work with the Finance Manager, Service Department, Parts Department, and Sales Manager. All of them were fantastic and helped us design our Juke from adding accessories, getting a fair value on our trade-in, working with our bank on the sale, and getting the accessories placed on the vehicle. I have no regrets and I will gladly send anyone to Nissan of New Port Richey.

OdessaTom

20 de ene. de 2012

Went to purchase a Juke, and from the time I parked my car I was hounded like I was a criminal. The salesman was new, so I really can't blame him for not knowing all the in and outs. Right off the bat, he tells me that I need to fill out a credit application before they will discuss price. I said I would never do such a thing before negotiation of the price of the car. The game began where he say well let me go talk to the manager, WARNING SIGN FLASHING. He returns and I told him that they have one chance with their pricing and I do not play the good guy bad guy game. By this tie we were already inconvienced for over an hour and I told him I had dinner plans and needed to get home to get ready. I said when your manager isn;t busy get the numbers and call me. I was no more home and my phone rings and he is telling me the manager will not do figures over the phone. Ironically this is the second time I tried to buy a car from this dealership and got screwed bot times. I would strongly recommend avoiding this dealership and going to one of the other Nissan dealers, you will be surprised and how great your experience will be. On top of everything else there is no feeling of comfort once inside the showroom they way it is arranged, it looks more like an execution chamber then a dealership. This all took place on 1/15/2012 and on the following day we went to another dealership and completed the deal from start to finish in just a tad over two hours. I will never return to Ferman Nissan or any other Ferman Dealership.

STOLEN.FROM

5 de sep. de 2011

THIS DEALER WILL LIE LIKE HELL. DOES NOT CARE HOW FAR YOU ARE GOING TO DRIVE. LIED AB OUT TIRES, RUST, SEATS, PAINT. EVERYTHING, LIED LIKE HELL........... I DROVE MANY HOURS, BEFORE I MADE THE DRIVE I ASK ALL THE DETAILED QUESTIONS. WHEN I ASK TO TALK WITH SUPERVISOR LIED TO AGAIN. SAID "HE IS NOT IN"

Ironcowboy1903

3 de ago. de 2011

I took my vehicle in for service. Was suprised to find their prices were less for an oil change than Walmart. They recommended some stuff which I did some things but they didn't pressure me because I didn't do it all. They were faster than expected. The only reason I went was for a recall, I didn't expect them to be so nice and affordable.

Ana Lydia

22 de jul. de 2011

I'm very pleased with the respect and treat, I'll will recommended. My grandson was very impressed, he said he will buy here too.

rpignatare

30 de jun. de 2011

I found Greg to be very pleasant to work with. I also enjoyed my time with Robert Packard, Finance. GO PATRIOTS!!!! I would highly reccommend them. I did alot of research as to the price of cars. I compared Ferman to every other Nissan dealer in the area. They were by far the better deal.

J.Sutherlin

30 de jun. de 2011

BEWARE of this dealer, while the lower level sales guys are friendly, the next level of sales management is high pressure, shady with ther verbage, and unethical.I had my homework done on the internet value, and still missed the game they were playing. Senior sales didnt even refer to my internet request prior to walking into the room. While I do feel Ray B. was honestly trying to share my needs with them.They will sell you the world verbally, and on your initial quote, then take you to finance, while in finance they remove your tag and take your vehicle while getting "your great deal" of a new vehicle ready.Finance prints up a stack of paperwork and befriends you while reality starts to set in, the negative equity on your vehicle was not taken care of by their "wonderful" incentives, and they basically rolled it into your new vehicle by playing with the numbers.You feel helpless and tired at this point, and want to leave, but feel like an idiot so emtions are mixed from happiness your negotiation paid off to a rollercoaster of dissapointment and feeling helpless. Oh yes, this is 2 hours later....BEWARE it was smooth, and the fact I heard senior sales management verbally flexing their ability to his co-workers of being this master sales person was icing on the cake for me to let as many people I know to be WARY of this fast game they play!

smheller

14 de jun. de 2011

It was a pleasure to do business with Charlie Pitcock.This is our fourth Chrysler/Jeep; the first one purchased from Ferman. We purchased our Jeep from Ferman because we found Charlie very easy to do business with, friendly, well informed about Jeep Wranglers, and very professional. Also, the dealership gave us the best price, beating the dealer we have done business with by several hundred dollars.

peggy25pl

12 de jun. de 2011

When purchasing my new Jeep, I have to say that it was one of my most favorable experiences when searching for a vehicle. Both Charlie and John were very attentive, asking questions regarding my choice of vehicles and ensuring that my family and I were comfortable and kept well informed of the progress as it was taking place. Eric was very informative with financing and package options. Very patient with me and my million questions until I fully understood everything. I would recomend Ferman Jeep to my friends and family members when looking for a new or used vehicle. The only concern with a care buying experience is that I feel it takes too long from start to finish. If anyone could make car buying process as easy as buying a loaf of bread that would be wonderful.Sincerely,Margaret [Peggy] Leslie

GColsant

7 de jun. de 2011

Great customer service, very friendly and great deal! Charles Pitcock, his assistant Scott, Finance guy Tom Frost along with Mike and Chad, managers, went out of their way to assist us. We will recommend this dealership!

AKrysiak

6 de jun. de 2011

I had a great experience with Charlie at Ferman. I had been to several other Jeep dealerships, told them what I was looking for and what I was willing to pay for it. Everyone except Charlie consistently told me I could do it for just $1,000.00 more than I wanted to. Charlie went out of his way to find the vehicle I was looking for and make my purchase happen. I couldn't be happier with my Patriot! Also, Charlie was great to deal with. I didn't feel pressured at all and he even mailed my floor mats to me as the service department was closed when I purchased the car.

gnlow1

24 de ene. de 2011

First I was told to bring my car in to the New Port Richey dealership for a window defect in the Liberty Jeeps and they would be happy to take care of it, I have already had all four windows replaced because they just fall down while you are driving, I was never charged for this BUT this time I get there and am told that I might have to pay for it, to leave my car, no sooner than I get home, 26 miles away, I get a call saying they don't have the part and I can either get my car (in the rain) or leave it over the weekend. I think they could have told me before I left home that the part was not in, before I drove 26 miles on my only day off by looking in the computer to see if the part was in. The service department has changed people since I was last there and I did not like the new service person or his attitude. It seemed he was trying to prepare me that I was going to pay them something no matter what, even though I received a letter from Jeep that the windows would always be honored because the Liberties has a defect with the windows and they recognize that. Also the first set of windows that were replaced, I had paid to have them tinted and when they replaced them it was not the same tint that was taken out. I am not happy with this service department and will be looking in Spring Hill for another dealership to deal with.

sddiener

9 de ene. de 2011

Went in to see a car that was advertised on the internet; the advertised price was a fair price. We test drove the car and then sat in a cubicle until the "sales manager" brought their quote. The quote was $3000 more than what was advertised. After informing these people of this major fact, the price came down but not in a smooth manner; however at the point I lost all trust in these people even as they chase you to your car as you leave. Overall experience left a bad taste in my mouth.

Miriam10

13 de jul. de 2010

I felt very pressured at this dealership. I came in pretty sure about the model I wanted, but I was treated to a succession of managers who tried to pressure me to make a decision when all I wanted was to step back, go away, and think for myself in private. I was so uncomfortable that I left, took the time I needed, and went to a more distant dealership where I found a friendlier environment and bought a car that same day (Lokey in Clearwater). The deal was about the same, but the sales pitch was very different. Ferman alienated me. I think a sales team should at least act like it is confident enough to let a customer go away to consider her purchase with firm information and see if it stands up to scrutiny. I probably would have returned to Ferman later that day if they had treated me differently.