Maria

11 de nov. de 2016

Today I picked up my new 2016.5 Mazda CX-5 Grand Touring Edition. I met Rich Sika earlier this year. His sales approach was low key, informative, & relaxed. There was no pressure involved. I returned to see him last week to test drive the vehicle I picked up today. He made the test drive fun and genuinely enjoyed showing off the bells and whistles. The shopping process remained stress free. The delivery process was seamless. I must also commend Lisa Friedrich for a laughter-filled F&I experience. My paperwork was processed. It was a happy event. Rich reviewed the various technology settings and I feel quite comfortable with my ability to operate the controls. He made himself available for any questions, gave me a tour, and even introduced me to the service advisor. Five stars.

Car Buyer

7 de nov. de 2016

Dave was a very helpful salesman. He was very knowledgable about the CX-5 and knew all of its features. I appreciated his honesty and was willingness to make sure that I had a positive car-buying experience regardless of the car I ended up with.

paul

4 de nov. de 2016

thanks again ! My friends ask where I bought my CX-5, no pause I tell them where to go ! I love my MAZDA-ROTTI ZOOM ZOOM I

Aaron and Jen

31 de oct. de 2016

We had a horrible experience at a different dealership and then contacted Lisa and started the great experience. Working with with both Lisa and Rich was a pleasure, they both truly go out of their way! Rich brought us on a great test drive and explained the car fully to us and Lisa walked us through all of the paper work easily. Working with the both of them on the purchase of our car is to us how car buying should be. Other car dealerships should take notes! We live an hour away and they are definitely worth the trip!

John Kreinest

28 de oct. de 2016

I was in the market for a new car and had narrowed my choice to a few vehicles, including the 2017 Mazda3. I visited several other Mazda dealers in the area but Rich Sika at Mazda of Manchester was able to offer me the exact car I wanted at the lowest price and with the highest trade-in allowance. He took the time to thoroughly explain all of the features of the car and the whole buying experience couldn't have been better. Rich, Brandon, and Mark at Mazda of Manchester are HIGHLY recommended!

newmazada

20 de oct. de 2016

We went to several dealerships before Mazda of Manchester and none of the other sale people were as professional or as knowledgeable as Francesca Palazzo.

steve1969

12 de oct. de 2016

Got email from dealership about 2016 car deals contacted Rich as we had bought our previous car from him. I explained to him what I wanted to do, but was not 100% sure I was going to do anything, he explained the ad that was sent, deals available. I told him I would let him know. Told Rich I did not think it was in my budget. He called me back a few days later and offered to figure out my payments, trade and down payment. Rich was able to get the #s to my liking, no pressure just honest figures in plain language. Talked it over with the wife and now she has a new car. Thanks Rich

Cars12345

12 de oct. de 2016

I was simply at Mazda of Manchester for an oil change on my Mazda 3, which I'd owned for nearly 10 years with no issues. While waiting I browsed the showroom and was greeted by Rich Sika. I was looking for a safe, economical, attractive and dependable compact SUV/crossover. The Rich showed me the Mazda CX-5, described the features in detail and went on a test drive with me. I was impressed with the car. Since my car was in for service, a sales manager, Brandon, looked it over and made an offer as a trade-in, which was only a little below what I would have accepted. I went home with my old car and looked over some reviews of the CX-5, which persuaded me to buy one. I called Mazda of Manchester the next day and Rich was off for the day, as he previously informed me. I spoke to Brandon with a figure I was willing to pay for the car, which he accepted. He offered me slightly more for my trade in, which I also accepted. There was no pressure, hassle or stress in negotiating a fair price. They did not have a unit with my selected color/option combo, but we're able to do a dealer swap in a reasonable amount of time. Rich was back to work the following day and stayed in touch with me through delivery, which was also very easy. Rich explained each feature and how to use it, the car was nicely detailed and full of gas. The finance paperwork went quickly, having completed the credit app online previously. Overall a smooth, stress free experience and I love the vehicle. Thanks, Rich and crew.

ik04

30 de sep. de 2016

I decided to give Mazda of Manchester a try in the purchase of my 2016 Mazda CX-9, after comparing my previous experience I have had at Liberty Mazda in Hartford. I worked with Rich Sika and I did not feel at all pressured into purchasing anything. Rich was helpful in answering questions I had about the vehicle, company incentives, and loan rates. Rich took care of everything for me on the day of pickup and trading my existing vehicle in was a breeze. In the end I was very pleased with their customer service. I will continue to do business with this dealership and I highly recommend them.

Nick

26 de sep. de 2016

Mazda of Manchester provided me with a great car buying experience. Everyone there was extremely friendly and helpful. In particular, the sales person I worked work, Ron, was great. He was extremely knowledgeable and just very enjoyable to work with overall. I had gone to another Mazda dealership before this and Mazda of Manchester was not only a much better experience but they also gave me a better deal.

lauren

20 de sep. de 2016

I worked with Dave Small from Mazda of Manchester to purchase a 2016 CX-5. I felt he answered all my questions promptly and thoroughly. At the same time, I did not feel at all pressured into purchasing anything or making any quick decisions. The rest of the team was helpful in breaking down the incentives, the warranty plans, and the loan rates. Thanks for the sale, Mazda of Manchester!

Sam6

17 de sep. de 2016

Rich was very helpful and knowledgeable of the car I purchased. One ride in my new mazda cx5 and I was sold. It's a smooth and luxurious ride and I couldn't be happier with my experience and purchase. Thanks guys!

Sara

11 de sep. de 2016

The customer service at Mazda of Manchester was the best we came across in our car buying experience. Our car buying process was slow as we searched for the best car for our family. Fran and Lisa were helpful, informative and patient with us as we figured out what to do. Any questions that I emailed them with they responded to immediately. They were not pushy and did not pressure us at all. They even let us take the car home for a night to see how it fit into our family's lifestyle! We decided on the CX-5 and could not be happier. We would highly recommend them.

dragonladyee

10 de sep. de 2016

Great Sales Team at Mazda of Manchester. Dave Small was very informative about the CX5 and CX9 that I was looking at. He gave us great details about the cars and ultimately I purchased a 2016 CX5. Great customer service and very nice showroom.

Cheryl

9 de sep. de 2016

We had been looking for a car for a little under a year and were not quite sure what we wanted . Both Lisa and Fran were helpful and patient . Recently our focus shifted to getting a car for our newly licensed driver. They made the process so easy and after visiting MANY dealerships , we settled on a cute and safe Mazda 3. We requested something to be out in after market. When we went to pick up the car it wasn't done yet. Lisa took ownership, apologized, and offered to have a loaner brought to us while they picked up car for service . It was brought back the next day (both times at my job) and the work was stellar. We really appreciated Fran and the whole dealership going the extra mile.

Frans.1235

8 de sep. de 2016

My review friendly helpful knowing the product pricing great gave me a good price for my trade great experience I always like Mazda would not buy another vehicle

carbuyer13

1 de sep. de 2016

Rich is an unbelievable help in the car buying process. His knowledge is second to none. You can tell he puts in the time to get to know the cars on the lot inside and out through talking with him. He takes your wants and needs and gives you the appropriate recommendation and necessary information without creating an overload (that feeling where you walk off the lot flustered not sure what you should be focusing on). If Rich was unavailable for any reason, Lisa stepped right in and no knowledge or expertise was lost. Mark made the financial side smooth and uneventful as well. Overall, it was a great experience!

TTK

21 de ago. de 2016

After attempting to purchase two brand new Mazdas from a number of other dealerships, we finally arrived at Mazda of Manchester. In short, working with Brandon and Rich was a great pleasure, and we are now the owners of a 2016 CX 9 and a 2016 Mazda 6. Honest, reliable, patient, and transparent, Brandon, the sales manager, was a thorough professional who arranged an excellent deal for us on both purchases. Rich Sika, our salesman, had a Ph.D. in Mazdas evidently, as he spent over an hour with us on each car detailing all of the myriad features of each car. We have never encountered a salesman who spent so much time ensuring we understood the cars for our maximum enjoyment of them. The other dealers we met were hard pressed to find the seat adjustments, never mind the finer details of these vehicles.Mark Smith, the finance manager, was a lovely gentleman who in no way pushed options we did not select. He was extremely patient, accommodating, and kind. How many people can say that about their finance manager?We endured awful experiences at Liberty Mazda and some other places, all of which attempted to tack on ridiculous fees and illegally tax CT DMV registration fees. In stark contrast was the service we received at Mazda of Manchester. We shall certainly service our cars here and purchase from them in the future. The family-run nature of this business truly shows itself in how they deal with customers. Mazda would be well served to ensure the other dealerships in the state, all of which were varying degrees of awful, emulate Mazda of Manchester.

DebRob

17 de ago. de 2016

Lorraine made the (often stressful) car buying experience a pleasure! I highly recommend Lorraine and the good folks at Mazda of Manchester! I couldn't be happier with my new (certified pre owned) mazda3

cdeb93

16 de ago. de 2016

Going from an older vehicle to a new mazda 3 the proccess could not have gone any smoother. manchester mazda has very helpful and educated staff, especially Dave Small who made the process of buying a new car so simple. great experience overall.

Healinglove

12 de ago. de 2016

I was a little stressed about buy a new car, but everyone at Manchester Mazda put my worries to ease. I was truly satisfied with the expertise, professionalism and friendliness of everyone involved in this process.

DANAJ.WEBER

11 de ago. de 2016

I have purchased multiple cars from Mazda of Manchester both new and used and their service and professionalism is awesome. Dave Small is great to work with. They are the first dealership I call when a car is needed.

jferraro1969

10 de ago. de 2016

I was very impressed, and pleasantly surprised, by the staff at this dealership. I found the sales representative, Dave Small , to be knowledgeable, courteous and a true professional throughout my entire car buying experience. I must also mention that it was a pleasure working with Lisa Friedrich and Mark Smith. If you're looking for an enjoyable, low stress atmosphere to purchase a new or used car, you should check out this Mazda of Manchester. Outstanding staff!!!!!

Citygirl

2 de ago. de 2016

Very easy experience with very knowledgeable really nice staff. Great customer service on the phone and in person. Would recommend this dealership to people. Delight to work with.

white

27 de jul. de 2016

They are wonderful to work with not pushy like other dealers I will buy again from them . Having a good sense of humor for a sales person is important to me

jay

23 de jul. de 2016

I am updating my experience with Manchester Mazda.Service manager Justin contacted me right away and we looked at the tire together yesterday. To my surprise We did find a nail in the tire.(turned out townfair tire'bbs did not do the job) Mazda offered me discount and took care of it right away. Very satisfied with the way they treat my issue. Thanks Justin.

Jscavotto13

23 de jul. de 2016

My wife and I traded in two vehicles that we were unhappy with because of both the customer service at the dealership and the quality of the vehicles. The experience at Mazda of Manchester was amazing from beginning to end. Rich Sika, Sherri, and Lisa were all incredible. We will only be doing business here for the rest of our lives!

Joel Morris

21 de jul. de 2016

Thank you to the Manchester Mazda team for helping me get into my new Mazda 6 GT! From Fran providing me the information I needed to make a decision, to an easy experience from finance team, and follow through from Fran after the sale, I highly recommend Mazda of Manchester. Buying my new car was a great experience from start to finish. I truly appreciate the dedication of the team and their quality customer service! Thank you again!

Darius W.

16 de jul. de 2016

If you are shopping for a new Mazda and expecting the best.... do yourself a favor and stop here! You will drive away with a brand new shinny car! Guaranteed!!! This was by far the most enjoyable car buying experience that I have ever had. Make sure you ask for Ron Sloan!!!!!!Darius W.

Courtney Snyder

16 de jul. de 2016

Fran and the mazda team were great from start to finish! They kept me up to date with everything that was going on with my new miata.

vern_k30

13 de jul. de 2016

I was shopping for a new vehicle as my lease on my Mazda 3 was ending. I bounced around different dealerships looking for a deal. I walked into Mazda of Manchester and I was introduced to salesperson Lorraine Mumby. Lorraine was very professional, friendly, attentive and sensitive to my needs, extremely thorough and knowledgeable about the product I wanted. She also went above and beyond her scope of duties to make sure we satisfied and happy. She is truly a blessing to your organization.I would definitely recommend her to my friends and family.Thank you Lorraine for my new CX5!!

Matthew29emily

12 de jul. de 2016

I just had 4 new tires put on my Cx9, when shopping around for the best price we ended up at Manchester Mazda.. They have always serviced my Cx9 ( oil change,tire routation and safety inspection etc) they have ALWAYS been professional and courteous available to answer any questions and explain exactly what they are doing. Having them mount and balance 4 new tires with a front end alignment was never a no brainier. The dealership is clean and very comfortable while waiting for the service. I HIGHLY recommend Manchester Mazda..

af21757

10 de jul. de 2016

When I started looking for a new car, I wasn't sure what I wanted or what dealership to go to. I visited several and looked at many makes and models. When I visited Mazda I was welcomed and their sales staff truly cared about their customers and understood what their needs were.Fran Palazzo was phenomenal. She was very knowledgeable, respectful and ensured everything was just right. She built a trusting relationship with me and I wouldn't hesitate to reach back out to her in the event I had a question or concern. My car buying experience was a lot of fun! Thanks Fran

Jessesmazda

2 de jul. de 2016

My salesman Rich Sika was warm and friendly and very helpful one thing I found about this dealership that makes the difference to any other dealership I've been to is that they really care about the customer and the service that goes with it is impeccable.

mazdafan16

1 de jul. de 2016

Rich Sika was very knowledgeable and helpful. He made my purchase easy and helped alot in dealing with an irritating experience with my car insurance company. He talks about wanting to provide the best experience for his customers and he backs his words up with his actions. Overall, Rich made car buying an enjoyable experience!

Jcastle128

29 de jun. de 2016

My car buying experience at Mazda of Manchester was AWESOME! I knew I was looking for a CX-5 and I am so glad Fran was my salesperson! Her knowledge about the CX-5 was impeccable and she took her time in showing me all of the features of the vehicle during my test drive. Everything about my experience was easy, clear, informative and professional. There is one common sentiment that I felt from each person I interacted with - genuine. For me, that means everything. I would recommend this dealership to anyone in the market (or even just looking for information)!

Varun

25 de jun. de 2016

Thank You very much Manchester Mazda!!! It was an absolute pleasure working with Brandon Hansen, Francesca Palazzo & Sherrie. Even though at first I couldn't settle with a satisfactory deal on a CX-9 due to a misunderstanding, I gave a second chance and settled with an awesome CX-5 instead. They are very knowledgeable, proactive and customer friendly to make my purchase a very seamless experience. Cheers guys!

LC

24 de jun. de 2016

Everyone one I dealt with at Mazda of Manchester was excellent. Dave Small was my primary salesperson and he is very customer service oriented. On his day off, one of his co-workers, Rich, was happy to take me out for a test drive and spend quite a bit of time with me. I purchased a 2016 Mazda 3, 5 door, Grand Touring with the technology package. The exact car I was looking for was not available in CT. They kept me informed during the entire process of finding me my car. I absolutely LOVE this car. Fun to drive. The car and the dealership exceeded my expectations. The employees truly work as a team. If you are purchasing a Mazda, this is the place to go.

Earrol Jaglal

21 de jun. de 2016

We are writing this review to share what a great experience we had from start to finish with Mazda of Manchester !From the online inquiry contact to the final drive off , everyone was a pleasure to deal with . Truly honest to every word discussed and every promise met and exceeded!We had the pleasure of dealing with Lorraine in sales , as well as Lisa the sales manager, we have never had such a great experiment buying a car , Lorraine took her time explaining all aspects of the car . Lisa offered us a great trade in price as well as the car price far better than any other dealership . I tell you honestly wish all sales were as smooth and friendly as this purchase . We also didn't finance with this dealership however there finance person Sherri ( I think her name was ) I apologize for not remembering ! However she treated us as if we were financing with them and explained all options in detail . If you are thinking of shopping for a car trust me , you will be happy you visited this dealership . Thank you for all your work and time , it was a pleasure !

sirknella

11 de jun. de 2016

Helpful, honest staff did right by me during the buying process and have continued their stellar service even after the purchase. Would recommend this dealership.

Paul S

7 de jun. de 2016

I just want to jot down a few words about our experience in Manchester. It was by far the best experience we have ever had when buying a new car. Rich came out to greet us in the lot and immediately provided us with a ton of info about the vehicle. And he spent an abundant amount of time with us during the test drive process. He was warm and friendly through the whole buying process. We felt relaxed throughout the purchase process. He certainly made it an easy decision for us to by the Madza3.The financing was a breeze thanks to Lisa's expertise!Thanks again for easy purchase and we highly recommend the dealership!

Becs2016

3 de jun. de 2016

Fran and the other sales reps were very helpful and always friendly and cheery! The finance piece was a little more chaotic than my husband and I anticipated from an execution standpoint, but the sales and customer service made up for it. Also, we love our CX-3! My car was located from another location and had more miles on it than I would have hoped- but all-in-all, so far so good. Thanks Fran!!!

CP

27 de may. de 2016

A few months ago I visited the Manchester dealership in search of a CUV. I had visited various dealers to test drive different makes and models. I met Lorraine, explained which vehicle was interested in and we went for a test drive. The test drive was very thorough, Lorraine suggested a route we took so I can experience the car's handling and engine performance. Lorraine was very well informed and patient. We discussed the many options and features and she took time demonstrate them. When I compared my experiences of all the dealerships and sales persons I met that day, Lorraine's impression was very memorable. Although I ultimately purchased a different make and model from another dealer, I high suggest visiting this dealership and specifically look for Lorainne for a insightful and comprehensive test drive experience. The Mazada models and engineering is very impressive. It's unfortunate the, new Mazada CX-9 (2017) was not available at the time of my car research.

LMA

26 de may. de 2016

Great experience shopping for a new car. I was able to take a new CX5 for an extended test drive and that really helped in choosing between the Mazda and other vehicles. Everyone involved in the sale was attentive and courteous. This was definitely not a high pressure dealership. David Small and Lisa Friedrich were straight forward and easy to deal with. Even the closing process and offering of the extras was low pressure. Very happy with the vehicle and the whole sales process.

RICHARD ALLEY

23 de may. de 2016

I just completed a weeks-long process purchasing a used car. I made multiple visits to Mazda of Manchester and other dealerships but continued to return to Mazda. Lorraine Mumby was delightful to deal with, exercising courtesy and patience in helping me to reach a decision. I had considered leasing, purchasing new and purchasing used and finally decided to go with a late-model used vehicle that shined and ran like new on the day of purchase. Dealing with the folks at Mazda was always pleasant and refreshing. I look forward to continuing with Mazda of Manchester for my service options in the years ahead and I certainly recommend them to anyone purchasing a vehicle. - Dick Alley

Anna Mills

16 de may. de 2016

I visited Mazda of Manchester to look at a Mazda 3 hatchback. Rich was very knowledgable and found me a car in my price range and without the extra features I just wasn't interested in. I was also impressed by the dealership's transparency, I was given clear figures and felt like I had the necessary information to make a confident purchasing decision.

RichLen2

8 de may. de 2016

I always thought buying a car should be as easy and hassle free as buying a refrigerator--and for me that was never the case. Mazda of Manchester is different, they are not your typical dealer. I first dealt with Mike online and he gave me a fantastic price right at the start compared to the other Mazda dealers who were just trying to get me into the showroom. With that kind of price, I had to go there. I drove 45 minutes and it was worth the drive. Mike, Ron, Mark, Pat and Lisa made it incredibly easy working as a team with the single goal of making me happy. I felt no pressure and therefore felt I was buying a quality product from a quality family run business. I was able to drive home 3 hours later in the beautiful CX5 I wanted.I got the best price, best car from the best dealer. I love my new CX5 and highly recommend the team at Mazda of Manchester

Caroline Johnson

5 de may. de 2016

I stopped in just to look and was treated wonderffully. Rich Sika was the furst person I met and I immediately felt comfortable with him. He speent a lot of time with. Me and I never felt rushed. I learned a lot about Maza vcars from Rich and answered all of my questkobs along the way i felt I was in great hands abd bought my car that day! A 2015 Mazda 3. Love it,,

andrewcoloccio

23 de abr. de 2016

The Mazda dealership is a very professional place with a home feeling. I was nervous going in for my first car however, Sheri and Lisa were both honest with me from the beginning and helped me choose the right car. Therefore, for my first lease at a young age, it couldn't have gone any smoother. These two employees both know their vehicles and dealership. I am happy and proud to lease a car from this company! Lorraine also can teach anybody of any age, this awesome technology so easily!

KF, Northampton MA

12 de abr. de 2016

For me the ideal Mazda3 turned up 50 miles away from Mass. at Mazda of Manchester CT. Great car and professional people. Factual, trustworthy, and personable. Fran Palazzo, Sherry Thompson, and Lise Friedrich fielded questions about the car and made the out-of-state paperwork effortless. Handling the finances, Mark Smith offered some really helpful suggestions. In an era of mega corps with automated phone trees and downsized personnel, Mazda of M struck me as beautifully organized and tuned to people. (Didn't hurt that the car's impressively engineered.)KF, Northampton, MA

Carol

8 de abr. de 2016

This dealership is awesome. Every one of the 5 representatives that my husband and I dealt with were terrific. Buying the vehicle couldn't have been easier. I negotiated a deal with Mike through email; he answered every email I sent within 5 minutes. Brandon welcomed us after our two-hour drive from Massachusetts and set us up with Lorraine for the test drive and to have all of our questions answered. Lorraine couldn't have been any more helpful. Dave wrote up all the paperwork and it was fast. (No hanging around for hours like you would do at other dealerships.) Mark handled the money transfer, registration, insurance forms, etc. And, lastly, Bob met us when we came to pick up the car--our 2012 Mazda Miata. While doing that final inspection before driving it off the lot we noticed this little scratch. I guess it was no big deal, but Bob knew it was to us. He had us pull the car up around the side of the building and this very nice guy from the service shop came out and worked "some kind of magic" and that scratch was gone. This dealership is the best. You won't be sorry. Give it a try!

Wayne

1 de abr. de 2016

I have been looking for a low mileage late model Mazda CX9 for about 6 months. My time during the week is limited so my wife and I came to Mazda of Manchester on a Sunday. Lorraine Mumby came out and helped us through the process. Buying a car can be overwhelming but I did not feel pressured at all. Lorraine answered our questions so it was easy to make a decision. Brandon Hansen was off the day we completed the transaction so Lisa Friedrich coordinated the final paperwork and registration. Thank God Lorraine Mumby knows about computers. She helped us to understand the navigation, blue tooth phone pairing and the radio equipment. The sales people at Mazda of Manchester made our car buying experience enjoyable and we will recommend them to our friends. We love the car. Wayne

Christie

1 de abr. de 2016

A warm caring atmosphere. We can't say enough about Rich Sika! A fantastic dealership! I will be going back for a Mazda for myself!

Bob

30 de mar. de 2016

After years of leasing BMW's I decided to lease a Mazda CX-5. Being spoiled by BMW I was wondering what working with another dealership would be like. Mazda of Manchester turned out to be terrific. The sales team was excellent as was communication and follow through out the entire process. I would recommend Mazda of Manchester to anyone. Regarding the service department: after I took delivery of my new car the tires felt out of balance. When I called the service department they told me that the tires are computer balanced at the factory, but to bring it in anyway and they would look at it. Well I did and they did and sure enough all 4 tires were out of balance after all. They took care of it in less than an hour and I was on my way. I relate this for two reasons: first, the service department was excellent and second, maybe tire balance should be double checked on all new cars before delivery to the customer. In any case well done!

Briancar7

11 de mar. de 2016

Extremely friendly and welcoming service! It was my first time purchasing a car from a dealership, Rich and the Mazda team did an incredible job of walking me through the process in a non-pushy, warm manner. Very friendly and welcoming, with great features and deals on new cars. Highly recommended

Mazda 6

8 de mar. de 2016

Great experience with dealership and wonderful salesperson Lorraine Mumby. Thank you for all your help with my purchase. I will be sure to share this with friends.

kreindel177

7 de mar. de 2016

I was a first time car buyer and I had the best experience ever at Mazda of Manchester. I worked with Lorraine Mumby throughout the whole process and she was the best salesperson I've ever dealt with, hands down; very informative and personable, she made me feel very comfortable and not at all intimidated at any point in the process. She was able to provide me with all the information about the car I was buying and about the process itself, which further enhanced the whole experience for me. I definitely recommend Lorraine to anyone in the market for new or used car. As a whole, the dealership itself has a very nice atmosphere with welcoming employees that make you feel very comfortable. I know I will personally be recommending Mazda of Manchester to anyone I know that is searching for a new car.

BCRBAM

6 de mar. de 2016

In the last ten years I have purchased three new Mazdas from this dealership and I highly recommend them to friends. Bob Hansen is the consummate gentleman and truly works to make the car buying experience a positive one. Great cars, a great dealership, and great prices, it doesn't get better than this!

jmb1853

4 de mar. de 2016

This was my first experience buying a new car and the process went smoothly from start to finish. Everyone was very friendly and accommodating. Rich was great going over all the details of the CX3 I was interested in and explained all of the features without being pushy or overwhelming. His enthusiasm was genuine and contagious. The process was efficient and fast, but not at all rushed. I also got a good deal for my '97 Camry that I traded in. Just an overall great experience.

justme48

25 de feb. de 2016

My last Mazda's transmission went. Since the car was 11 years old and was showing some wear, I decided to purchase a new car. I was working long days training a new system, and had very little time to shop. After deciding to purchase another Mazda, I went to Mazda of Manchester, of course. I had been going there for all my car repairs in the past, so I already knew I would be bringing my new car to their Service Dept. for any maintenance or repairs I would need in the future.My experience with Lorraine, in the Sales Department, was actually very comfortable and easy. I wasn't sure which car to get, so I asked her if we could test the cars out and maybe get a coffee to see how the cup holder would be (since I always keep water with me in the car). She not only said it would be okay, but she spent a considerable amount of time with me and allowed me to test drive multiple cars (some more than once). This went a LONG way towards helping me decide on a car in such a short period of time. Before I knew it, I had made my decision and was on my way to the actual purchasing process. Which again was so easy. Everyone helped me to ease into another car loan/payment that I could manage, since I wasn't expecting to buy a car at this time.Since then I have had my oil changed and even purchased rubber mats. By the way, the Parts Dept. spent quit a bit of time with me while I was waiting for my oil change, and helped me make some decisions on the type of mats I would end up purchasing that day and on some future purchases.Thank you Lorraine and everyone else at Mazda of Manchester for making this process so easy at a very stressful time in my life!

MazdaCx5-GT

24 de feb. de 2016

Traded in my CRV for CX5-GT, Got fair value for my trade-in plus new car at reasonable price. Everyone was really helpful during my transition to new Car. Dave Small explained everything about the car from the test drive to the car features. Mark Smith helped with all the financials and answered every question without hesitation. I am not much to write reviews but this dealership really exceeded my expectations. Highly Recommended.

Stephanemichael

20 de feb. de 2016

Rich is just the Best. Great personality, great manners and a delightful person. He is very knowledgeable about those cars and gave us a very informative and productive Test Drive. He went above and beyond to grant us the best car shopping experience we've ever had buying a car and made everything stress Free. After the sale was completed he took the time to give us a few quick tips about the car we bought. I highly recommend Rich for your next car, you'll thank me later!!!!!

jessefuller123

18 de feb. de 2016

I purchased a used Ford Edge from Mazda of Manchester at a great price. The staff were very kind and informative and I never received pressure to buy at any time. Fran had answered all of the questions I had at the time of the test drive and on the day I picked up the vehicle. I will recommend them to everyone that's interested in purchasing a vehicle. Thanks Mazda of Manchester!!!

Mazda Family!

15 de feb. de 2016

Brandon and Rich were awesome to work with. No pressure, lots of information, no rushing to "get to the next customer!" The experience was a great one. Rich even took the time to call me several days later to "check" on me, and is willing to have me come back with questions and work with him again. Everything was explained, and demonstrated. I even had time to meet with the head of service - a big plus! And the excellent news is that I really love my CX-5.

Mary Gonzalez

11 de feb. de 2016

We are thrilled with our purchase of our first Maxda, a 2016 CX-5. Fran, our sales manager, was friendly, professional, and eager to explain all of the vehicle's bells and whistles. She also answered our questions clearly. It was refreshing to deal with someone who was more interested in educating us on the car than a pushy salesperson. We would highly recommend Fran to assist anyone in purchasing a new vehicle.

smarsha2

1 de feb. de 2016

I went to Mazda of Manchester to purchase a new car this past fall. Fran Palazzo was extremely helpful in assisting me throughout the process and eager to answer any of my questions or concerns. She helped me pick out the Mazda CX-5 within my first two visits. It has turned out to be the perfect car for me. I would definitely recommend Mazda of Manchester for anyone who is looking for timely service and assistance in picking out the right car to suit their needs.

crystalclear

1 de feb. de 2016

My last two Mazdas exceeded the 200,000 mile mark, so I was confident in my selection of a 2016 Mazda for my next car. My new CX-5 is my first experience with a CRV and I'm delighted! The experience of selecting and buying "the right" new car can be overwhelming, but Mazda of Manchester and Rich Sika made the process a pleasant one. I had visited several other dealers around the state, but returned to Mazda of Manchester to buy my car. Rich and his colleagues made me feel that I was dealing with honest and forthright people. They never exerted pressure during the process and did not present "convoluted numbers" when arriving at the sale price. When buyers invest thousands of dollars on a new car, it's nice to feel guided by a friend, not an individual with a "sales pitch". Even after the sale was finalized, Rich spent a great deal of time walking me through the operations of the infotainment system and other basics I should know about my car. I really feel good about doing business with Rich and the people at Mazda of Manchester.

newmazdadrvr

28 de ene. de 2016

Went to 'research' and bought a car! Not because of any pushy salespeople, but because we immediately found a car to suit our needs and were treated professionally and with courtesy. Fran was most knowledgeable and helpful, letting us drive several vehicles and not pressuring us at all!

green6

25 de ene. de 2016

We were very satisfied with the customer service. The demo of the car's features the day we picked up our Mazda 6 was very thorough.

CX-5fan

21 de ene. de 2016

Great customer service. Every time I walked in, I was immediately attended to. Thank you, Fran, for making it such an easy and great experience! Love my new car!

Hollyo62

18 de ene. de 2016

I'm leasing a Mazda CX-5 Touring and I love it. Fran took us on some curvy roads to see how it handles and it was great. It hugs the road. It is roomy and fits all my work supplies. It's a fun car to drive. I also love the Bose speakers and gps system. Fran did a great job showing us all the features and answering our questions. Mark was very quick with the paper work. It was all seamless.

Happy Driver

14 de ene. de 2016

I had a really easy time buying my car at Mazda of Manchester. I recommend the dealership highly. I test drove the car a few months before buying it and Bob and the rest of the people were helpful and didn't pressure me. When I was ready to purchase the car, the process was easy and direct.

marvin41ehhh

13 de ene. de 2016

Buying a new car is usually a bit stressful, but this turned out to be a fantastic experience. Even though I'm not a skilled negotiator, Rich made me think I'm actually not that bad. Altogether it was an awesome, amazing, great thing. I wish I could buy a new car every year.

jimcil

10 de ene. de 2016

My experience was great and I would highly recommend them. Rich and Lisa were pleasant, knowledgeable, and accommodating. This was, by far, my best car buying experience.

byebyejeep,hellomazda

6 de ene. de 2016

As a young person about to make an incredibly important and vaguely overwhelming decision of buying a brand new car, I had a small amount of unease about taking this step. Upon arrival at Mazda of Manchester, I was greeted immediately by Brandon, who inquired about my reason for visiting and quickly set me up with a CX5 to look at while we waited for a salesperson to become available. I had done a significant amount of research and was confident that I wanted a Mazda, and my decision was further solidified by my visit to Mazda of Manchester that day. Brandon passed me and my parents off to Dave Small, whose calm and professional demeanor was an absolute delight to work with, and we embarked on a test drive. It was clear that the Mazda CX5 was the car for me, and Dave was arguably just as excited as I was to get me started on my purchase.My parents and I had some challenging schedules to work around, and the flexibility, patience, and understanding with which Dave and Lisa worked with us was really appreciated. It was so refreshing to work with such honest and genuine people who were excited about my decision (they even congratulated me on my purchase by putting my name on a poster inside the door when I came to pick my new car up!) and who were knowledgeable and explained everything about the car- inside and out- in a way that was clear and concise. Everyone I encountered at Mazda of Manchester- especially Dave and Lisa- worked with such professionalism. I would recommend this dealership to anyone looking for a Mazda, and I would recommend a Mazda to anyone looking to purchase a new car (I already have!) Great experience, would return!

abala55

6 de ene. de 2016

I've been taking my Mazda 3 to get serviced at Mazda of Manchester, but it was time to upgrade to an all wheel drive vehicle. At the end of November, I went to Mazda of Manchester to look at some Mazda CX-5's, and I was quickly and pleasantly greeted by Dave Small, who was very knowledgable about all the ins and outs of the Mazda CX-5. He spent a lot of time explaining the useful features of the navigation and communication systems and answering all my questions. Not once was he ever pushy, rather he was very easy to work with. I ended up trading my old Mazda 3, and I received a very fair trade-in value as well. When I went to pick up my car, the whole process was very smooth and organized. However, the headlights did have a cosmetic defect, but the sales manager and Dave were great about getting the issue taken care of without a worry. Again, Dave was there to answer any further questions and was willing to spend more time with me to show me even more technology features. I was very impressed with their follow-up as well and Dave made sure that I was satisfied with my purchase and the whole process. I would recommend this dealership and would certainly buy a car from here again.

Zoomaddict

6 de ene. de 2016

I have purchased 2 Mazda's with Dave Small and have recommended others to him.He listens well and always concerned about your satisfaction.He does not have an answer, he is always happy to inquire.

roadrage

5 de ene. de 2016

I had a positive experience at Mazda of Manchester. Dave was cool, calm, and professional despite my aggressiveness in negotiating price, zero tolerance for add-on costs, racing through the winding backroads, and challenging his claims about Mazda vehicles. I never expected to buy a Mazda. I walked into Dave's office to check out a Mazda 3 hatchback expecting to leave and buy either a Golf GTI or a BMW X1. After a test drive, I was impressed with the quality of the car, the road handling, decent performance, and value. He respectfully responded to my unending concerns admirably. For example, I closed the car door and said it sounded tinny. He was quick to point out the superior side crash rating. He almost lost the sale because I was willing to walk away unless I got a price below true car value. Fortunately, I was able to qualify for an additional manufacturer rebate. After closing the deal, they even offered me $$$ for a courtesy trade-in saving me a trip to the junk yard so I could just drive there, switch plates, and leave my old bomb. It was great doing business with Dave and the Mazda family!

amc3

5 de ene. de 2016

I had an excellent experience buying my Mazda 3. Everyone that I worked with helped to make my first time buying a car pleasant and stress-free. Rich was extremely personable and friendly, which helped me to feel comfortable from start to finish. He was very knowledgeable, making effective use of the test drive to explain the features of the car to me. I truly appreciate his effort to make everything as straightforward for me as possible. Lisa was very helpful in explaining the financing process so that I knew what to expect in advance. Thanks to their help, everything went smoothly and there were no surprises. I strongly recommend Mazda of Manchester.

Jcbeebe

5 de ene. de 2016

We needed two new vehicles and had settles on the Mazda CX-5 and Mazda 3 hatchback. Lorraine and Brandon provided excellent sales service and put together a good package deal for us. I had previously checked the Truecar prices but the nearest dealer was over 50 miles away. The package that we got from Mazda of Manchester was competitive right from the start. I will definitely look here when I am ready to upgrade my 1990 Miata.

tcostell

5 de ene. de 2016

I had a great experience with Mazda of Manchester. Dave was fantastic. He was very informative and never once did I feel pressured or uncomfortable. I felt as though I was educated to make the right choice on my own, never pressured to buy. And it certainly helped that Mazda is an all around great product!

lb26

5 de ene. de 2016

I would recommend this dealership to anyone looking for a pressure-free experience. I cannot say enough good things about Dave Small. He was professional and knowledgeable about my 2016 CX-5, and had the car ready for pickup less than a week after my initial visit to the dealership (even with a remote starter added on). My last experience at a Mazda dealership was stressful as they seemed to be pushing the fully decked out vehicles with extra warranty coverage and added fees. I walked into the dealership knowing the exact CX-5 that I wanted, and there was no pressure from Dave to upgrade with extra technology packages. Additionally, I did not feel pressured by Lisa Friedrich to add additional coverages to the vehicle which was very refreshing. She was very easy to work with and approach with questions about the payment plan she was setting up. If you need a Mazda in CT, go to Mazda of Manchester.

awarner82

5 de ene. de 2016

I had a car I wasn't very happy with but had a lot of negative equity remaining. Rich was extremely professional and patient with me, explaining an affordable option to get me into an amazing Mazda3. I wouldn't have ever imagined that leasing a new car would actually put me in a better financial position and get me a safer, more reliable, and down-right fun car! I would 100% recommend Rich Sika for sales. He worked with both myself and my fiance in the purchase of our new Mazdas. When I say he was patient, I mean it. Between the two of us, we drove 5 different cars, made dozens of phone calls to him, and it took us weeks to finally commit to signing papers but he was never pushy or impatient. A truly professional dealership with a professional staff. My friend bought her CX3 here and dealt with Fran and also had a glowing experience with her. I've since brought my Mazda3 in for a complimentary car wash (offered with a new purchase or lease currently) and Service did an amazing job and was friendly and courteous. If you're in the market for a new car, especially a Mazda, don't waste your time going elsewhere. This is the place to go!

123paul

4 de ene. de 2016

Wonderful experience with Rich and the whole crew. Work hard fitting me to a vehicle that met my needs. Very friendly and was willing to take working with me over several days. Also, no sales pressure was exerted.

happy customer

4 de ene. de 2016

This is the second car I've gotten from this dealership and they are great people to work with. They are friendly, patient and very accommodating. Not at all like the "typical" experience of most dealerships. I recommend Mazda of Manchester to anyone who is car shopping without reservation. A great group of people.

karateangel

3 de ene. de 2016

It was a pleasure to work with Dave Small who was the salesperson at this dealership. I choose this dealership because everyone is very nice and it is a no hazzle to work with.2 years ago, we bought a Mazda CX5 from Dave as well.I was happy with the service provided except when it was time to deal the finance department. I was helped by M. Smith.Things were going smoothly until the part of additional services I could of purchase for my car. I informed Mr. Smith that I had called my husband and we both agreed with didn't want the additional services. After signing all the paperwork, I left VERY ANNOYED because during the loan process, Mr. Smith continuously ask if I wanted those services for my car and he would talk to my husband about these special services.. If I would have a ride a home, I would walked out without the car because of the financial person that I dealt with. I loved working with Dave Small but not the finance department

RedFrog1

3 de ene. de 2016

It was a pleasure buying a new car at this dealership! Appreciated the ease and friendly people who helped us out. Also Rich was very helpful describing features and functionality to my daughter.

Satisfied customer

2 de ene. de 2016

Rich and the people at Manchester Mazda were a pleasure to deal with and made our experience a seamless one. They were very welcoming and professional which put the car buying pressures at ease.

SnowWhite

2 de ene. de 2016

I had a wonderful experience with Rich and the staff at Mazda of Manchester from start to finish! Rich was very knowledgeable and took the time explaine all the new technology in the car! Rich even took the time to contact my insurance company to make sure things were all set for when I picked up my car! This has been without a doubt one of the best experiences I have had buying a car!

old brown shoe

1 de ene. de 2016

After ten years and nearly 200,000 miles of faithful service my wife and I decided it was finally time to replace her Mazda Tribute. Although several other brands offer worthy small sport utilities we were eager to try out a CX-5, given our history with the brand. There are two other Mazda franchises within a 30 minute drive of our home. The first I have nothing against but I had purchased from them in the past and wanted to try somewhere else. The second I would not buy a bicycle from. (No offense to anyone out there who sells bicycles). So where to go? I had heard good things about the Carter organization in general and Mazda of Manchester in particular so on a sunny Columbus day afternoon we made the hour long trek. Upon arrival we made our way to the lot and were greeted by Fran. I explained that we wanted to look but would not be ready to make a decision that day. She assured us that was fine and would be happy to offer a test drive and answer any questions we had. Her demeanor was friendly and relaxed. My wife and I both took a turn behind the wheel as Fran explained all the features and functions. When we returned we went in the showroom to talk numbers. Everyone we encountered was equally friendly and courteous. We were able to get figures on the model we were interested in easily and clearly with no pressure whatsoever. When we left that afternoon we had the information we needed to make a decision. As often happens in life, other priorities take precedent and we had to put off purchasing a vehicle temporarily. I explained this to Fran who said not to worry, she would be ready when we were. In the interim she contacted us two or three times, just to "check in" with no pressure at all. Finally in mid December with all in order I contacted her and told her we were ready to proceed. Despite the large CX-5 inventory at Mazda of Manchester, they did not have the exact combination of options and colors we wanted on the lot. Not to worry, as they located the exact vehicle from another dealer out of state. They did all of this without any grumbling or drama. Delivery day arrived and Fran was waiting to show us our new ride. But first we had to take care of the paperwork with Mark, who proved to be just as knowledgeable and friendly as everyone else. He explained everything clearly and did not try to pressure us into anything we didn't want. Once we had finished Fran introduced us to Morey in service who explained Mazda's recommended service schedule to us. I also stopped by the parts department to purchase a part for our faithful Tribute. Mike knew what I needed without having to look up the part number - a true parts person. Fran then guided us through all the features of our new CX-5 and we were on our way. This has been a truly great experience. We got the vehicle we wanted at the price we wanted from a group of very friendly and knowledgeable people. I highly recommend Fran and everyone at Mazda of Manchester. They will not waste your time. Absolutely worth the trip.

Justin 2015

29 de dic. de 2015

Fran was great, knowledgeable and hassle free. The rest of the staff was polite and helpful. Loving my new car! Thank you Fran the the staff.

paul/nancym315

18 de dic. de 2015

Fantastic dealership with Rich Sika going through all the details and features of the car, and the Finance official Mark Smith with paperwork and warranty..

dcanter

14 de dic. de 2015

Lorraine Mumby and Michael Sawyer (online) were both extremely helpful and a pleasure to work with. I traveled from over an hour away to buy from this dealership and I'm glad I did. The prices were the best in the state and the sales team was very friendly and helpful. I never felt pressured or stressed through the entire process. I would recommend this dealership to anyone.

Yankees0272

14 de dic. de 2015

Everyone was so helpful and allowed me to negotiate what I wanted and didn't make me settle. They were more than willing to get me a deal that I could afford. This was one of the best dealers I have been to.

nehoover

14 de dic. de 2015

Rich Sika was very helpful, down to earth, and pleasant to work with. He went through all the features of the car during my test drive. He was highly knowledgeable and able to answer all of my questions. He made the buying experience enjoyable and stress-free. I had questions after the purchase that he responded quickly to. I would definitely recommend Rich if you are looking to buy a car from Mazda of Manchester. Mark Smith made the finance aspect of buying a car easy and stress free as well. He answered all of our questions regarding warranties, payments, etc. (and we had a lot!), with ease. Overall, great experience at Mazda of Manchester!

Ken & Barb O.

13 de dic. de 2015

As soon as we met Rich, we were put at ease. There was no hard sell, just questions to learn what we were looking for followed by a viewing of what was available on the lot. We had a fun test drive where we were shown all of the amenities that the vehicle has to offer and friendly conversation. When we decided on a vehicle, Mark and Rich gave us all of the information we needed and we were even able to pick up the vehicle later the same day. Overall, it could not have been easier and less stressful. Nice job!! I would definitely recommend this dealership to others.

depalma1107

12 de dic. de 2015

I was just out of college and had a really terrible car buying experience 5 or so years ago, so when I started my research, the other dealerships proved that car buying was still an awful experience....until I went to Mazda of Manchester and met Lorraine. When i walked in, Lorraine greeted us in a friendly manner, and I mentioned I was eager to test drive the CX-5 in Black, she was just as excited for me, and had no pressure to "sit down" and get my information down. I work a technology company, so I did some pretty extensive research into the car, and Lorraine was able keep up with all the questions I had, as well as go into more detail unlike any other dealership that I've been to. She really is the most personable saleswoman I've ever met, and truly cares about her experiences with her clients. When I finally decided it was the car for me, she wasn't pushy by any means, and actually made the number talk more fun. There wasn't any pressure, or pushiness by any means. I decided that I wanted to think about it, and she fully respected that. She was the only individual that respected my ask for email instead of calling, and truly cared about getting me the best dependable car, and the best experience. I really can't put into words how much it makes a HUGE difference when Lorraine wasn't a saleswoman, but was my friend recommending the car to me.If you are interested in ANY Mazda, please see Lorraine at Modern Mazda. Your experience will be guaranteed phenomenal! Mike

Lesley/David

12 de dic. de 2015

No matter how many times we stopped by the Dealership to test drive vehicles or ask questions we were always greeted warmly and assisted promptly. Fran and Bob were great, always going out of their way to work with us. Fran was always very informative and always responded to my emails quickly. We ended up buying a CX-3, which I absolutely love. Bob tracked down the car I wanted and in the interim, my old car died. The dealership provided me with a loaner vehicle while my new car was in process of delivery, which was a godsend. This is more like a family and everyone is always so nice and helpful. Would highly recommend this Dealership to anyone interested in purchasing a Mazda. Have also had a very positive experience with the parts department as we purchased a set of wheels and winter tires. Everyone we have talked to has always gone out of their way to assist. Can't say enough good things about this dealership and our car buying experience.

Josie

8 de dic. de 2015

I really hate buying cars so, of course, I put on my defensive face, walked into Manchester Mazda and waited for a pushy salesman/saleswomen to greet me. My attitude quickly changed as Rich began talking to me and my daughter about Mazda CX 5. Rich was a pleasure to work with. He was patient, courteous and understanding. He did his very best to accommodate our requests and needs. I would highly recommend Rich for your next purchase at Manchester Mazda!Josie

Joep

1 de dic. de 2015

I did a lot of research and many test drives before I settled on my new CX-5. When it was all said and done, the Mazda was a cut above the competition. The sales staff at Mazda of Manchester were very friendly and professional from Lorraine, the salesperson, to Brandon, one of the sales managers. There was never any pressure to buy the car and it was obvious that their goal was to make sure that I was happy with my choice. They were even able to find an additional $500 in savings for me on the day of the sale, much to my surprise! Thank you guys for all your help and patience.

2222

19 de nov. de 2015

Had an awesome experience. I did my research online to buy my cx3. I went to Mazda of Manchester knowing what I wanted to pay and what I should get for my trade. Rich the salesman was the best. He was so helpful. When he came back with the numbers, they were right on. I didn't have to haggle. No stress just zoom zoom! Thanks

Dav

17 de nov. de 2015

I was in the market for a used Miata to replace a BMW 3 that I loved but had incurred fatal frame damage rammed in a parking lot by a texting driver. We had tried going to one car for a few months unsuccessfully, and then began looking for a used Miata to use as a second car.A web search lead to multiple candidates. One was found and a PO committed. At the last minute, the dealer coped out.Fortunately, my second try led me to Mazda of Manchester, and Rich Sika. Rich was wonderful, immediately understanding what I wanted to do. We jointly reviewed the car, and quickly agreed on the deal. Working remotely, we finalized all the necessary paperwork, and Rich delivered the car to me last Saturday. Everything went like clockwork, and I have been touring Maine, New Hampshire, and Mass since. The car is great, and I would unhesitatingly recommend Rich Sika, and Mazda of Manchester for any Mazda purchase they might be considering. It is well worth the drive from Boston to Manchester CT for the purchase and the purchase experience.Dave

Verronbc

13 de nov. de 2015

I was saving up for a new care recently and when my '97 Mercury Tracer finally kicked the bucket it was time for a change. I wanted something fairly new with low miles that I wouldn't replace in just a few years. I knew around what I wanted for how much. I was looking for a Mazda 3 hatchback in the 2008+ age group. While I didn't find a hatchback 3 in their pre-owned section I found the one that I wanted. 2012 Mazda 3 with 49k miles. Rich was super helpful and offered on the spot to take it for a drive. I fell in love with the smooth ride and the tiptronic transmission. When we talked numbers I thought it was going to be the hard part. But everyone made it really easy and got me approved that day. After calling my insurance company and changing my insurance to the new car I was able to get everything signed that day and take her home.The best part was the service of Rich when we had to call the insurance company several times to get the entire thing with them sorted out. Rich even asked to speak with the insurance rep after I verified information with them and asked to get it sorted out for us.I would definitely recommend them to everyone looking for a long term car.

William

4 de nov. de 2015

So...I went to Mazda of Manchester for a flash update for my 03 Mazda 6! While waiting my 2 yr old daughter and I were just browsing the lot just for fresh air! Lorraine Mumby came out and introduced herself! I told her my wife and I thought about purchasing the CX-9 but never seriously considered it! She then offered me an extended test drive of a 2014 CX-9 for 24hrs and BAM...we were sold on it! Lorraine, Brandon and I agreed on the numbers and Mark (Business Manager) sealed the deal! The staff there was very chill and young which made me feel my wants were more respected and honored! Thanks Lorraine for simply approaching me and not writing me off as a tire kicker LOL! Best car buying experience ever!

Daily travelers

27 de oct. de 2015

We had investigated on our own the car we wanted, the Mazda CX 5. Fran greeted us in a very inviting way and knew the answers to all our questions. We test drove the car and listen bed the way it handled.We had never leased before so Fran led us through the process . We were about to leave on a trip to Charleston and wanted a new car to take. Within three days we had our car and were on our way to our family wedding.

rachelle

22 de oct. de 2015

Rich Sicka was extremely professional and thorough. I would highly recommend his dealership for great customer care. I had driven a Honda CRV, the Kia SUV and another Mazda at another dealership. Rich has my thumbs up.

RichardS

16 de oct. de 2015

Rich Sika was just great to work with - zeroed in on what I wanted in a car and matched it exactly from his inventory. He is very knowledgeable and enthusiastic about the Mazda line and has a fantastic demeanor and style for new car sales. I definitely will contact him when I am in the market for a car again - which may be soon as I am thinking of getting a second car.

Hankfurter

13 de oct. de 2015

Purchasing our CX 5 at Mazda of Manchester was a pleasant and hassle free experience. Nate Sommers was our sales consultant and was top notch. He understood the vehicle and it's features completely. The entire staff was great as well. We would purchase another vehicle at this dealership without hesitation.

Jerrob

5 de oct. de 2015

We were still deciding between another make and the Mazda 3 when we first visited the dealership. We went on a long test drive, and were able to get a really good feel for the 3. Our salesman Nate Sommers encouraged us to try out as many of the features as we could on the drive. After that we were decided on the Mazda, but we weren't quite ready to buy, feeling like we needed to do more research on pricing and financing. We felt no pressure from Nate and took his card. We returned ready to make the purchase a couple days later and were greeted by Bob Hansen, one of the sales managers. This was on a Sunday, when they are usually closed, but were open that day (with shorter hours and a skeleton crew) for a Mazda sales event. Bob was great! He worked out the deal on Nate's behalf, appraised our trade-in, and handled all the details until we got to the finance department. The initial deal offered to us was very close to a consumer reports 'great buy' designation, and Bob worked with us, giving us more than our pretty old station wagon was worth, to get us the exact deal we wanted. Again, it was a no pressure experience, and after the deal was negotiated, with the financing left open, to get us the best interest rate, we returned Monday morning to transact the deal and take delivery. We ended up with a great deal on the financing through them, getting an APR just a little below a preapproved 1.99 % rate we had secured on our own as a backup. The finance manager Mark Smith was also a pleasure to deal with, and he had everything ready to go when we got there, so it was a very smooth process, which did not take too long. He facilitated everything for us, so that we did not have to go to the DMV, and he had also informed our insurance company, so that we were covered when we drove off the lot without even having to call them. Very much appreciated! The car was perfectly detailed and ready to go and Nate spent a good deal of time going over all of the Mazda 3's many features. It was a really pleasant way to end the experience. Nate had also taken us to the service manager Morey, who answered a few questions we had and gave us good information concerning service and warranty protection. The dealership is a bit of a drive for us, but it is where we will be going. Obviously we had a great experience with the purchase and would recommend the dealership itself and everyone we dealt with to friends. Also- we love the Mazda 3, it's a great car, we're very happy with it!

kishm

5 de oct. de 2015

I don't usually write reviews, but I had a great experience so I wanted to share it. I bought a certified pre-owned 2014 Mazda 6 from these guys and the price was fair. I was a bit suspicious at first so I called in to see if there were any issues with the car. This dealer is about 2 hours away from me, so I didn't want to waste my time on something that I may have not been interested in buying. A nice lady by the name of Michelle made things clear. She clearly stated some of the minor cosmetic issues and I instantly found her to be honest and fair. So I thought it was worth my time to make the trip. She was consistent in person as well and had her teammate, Nate, show me the car. The car was absolutely fine despite some minor dings and road rash. Nate even let me take it out for a long test drive on the highway and on local roads where there were plenty of turns to enjoy the car's handling. He explained all the features and let me try them all out. There was no pressure as I made it clear to Nate that I would think about it and had a few other cars to check out. I did just that and got a call from Nate a couple of days later. I decided to get the car from them. So I did just that and the experience was great. Since I knew we needed some time to process insurance and other paperwork, I decided to drop off my trade in and spoke with the manager, Brandon, who said he would arrange for my wife and I to drive back with one of their rental cars since we were coming from so far. That was very kind and he didn't have to do that, but it was a nice touch to their service. Little did I know that they managed to get me to drive home in my new car, which was a pleasant surprise. Lisa handled the final paperwork and clearly explained all the additional options I should consider. Then Nate, Lisa, and her team stayed a bit after hours on a Saturday to get me a temporary ID so that I could safely drive home.I want to thank Michelle, Nate, Brandon, Lisa, and the rest of their team for a great experience and impressive attention to quality.

Adam G.

4 de oct. de 2015

My car broke down on my way to Mazda of Manchester to purchase a vehicle from them --I was coming all the way from upstate NY. They picked me up from the place where my car broke down and helped me obtain alternative transportation for the few days I had to wait for my car. They went above and beyond what was required. I'd highly recommend this dealership -- they are professional people and very easy to work with. I'd buy from them again -- I'd especially recommend working with Dave Small in sales.

ookerb

4 de oct. de 2015

While we have Mazda dealers closer to our home,the deal we received from Manchester was comparable to the others,but just felt SO much more comfortable there. While I would usually buy from the dealer closest to us for service reasons,everything just seemed right at Mazda of Manchester. We had talked with Dave a few times,then went to see him to buy the car,but he had already left and we had Brandon(a sales manager) help us with the paperwork,so that we could pick up the vehicle(CX-5) the next day.When we went to pick it up,there was a mix up in a few of the extras. Everyone bent over backwards to make things right,and they made them right. Had we called and found out Dave had left,we would've waited til the next day,so this was our fault,not anyone at Mazda of Manchester. While we're hoping we don't need another vehicle for many years to come,we wouldn't hesitate to go back,thanks al for making it such an enjoyable purchase.

Sandracx5

1 de oct. de 2015

I have been car shopping for months. I had no idea what I wanted and had trouble making a decision. The whole experience was very overwhelming. And then I met Lorraine. She was patient and accommodating and never made me feel like I was being the crazy person I knew I was. Buying a new car is a big deal and she was great every step of the way. I would absolutely recommend her and everyone I dealt with at Manchester Mazda. I am in love with my new car!!

DaveB07

29 de sep. de 2015

I recently purchased a new Mazda6 from Manchester Mazda, I test drove one with no real intent to buy but after working with Fran we settled on a deal and the rest is history. What set this experience apart from other dealerships I shopped was the friendly, low-pressure atmosphere. Everyone I dealt with was personable and understood that I wasn't in dire need of a car so they let me settle things at my own pace. Once I decided to buy Fran did everything she could to stay competitive and ultimately landed the sale.

NCifuentes91

29 de sep. de 2015

I had the greatest experience with salesman Richard Sika here at Mazda of Manchester. Prior to this experience I had gone to two other dealers to check out new leases. The first dealer saw me and with that saw a grad student with no money who wasn't worth their time. The next dealer gave me a great deal for a great car but it wasn't clear to me that their salespeople knew everything about their cars. My last stop was Mazda of Manchester, and I really fell in love with the Mazda3. Rich took me on a test drive and taught me about the car. This was the first salesperson who took the time to talk about something other than the color, which I appreciated. Rich gave me undivided attention, understood my needs,was incredibly helpful, and most importantly kind! Thank you Mazda of Manchester, I finally feel safe in my car! Mark in finance was also nice and kept me posted on the financial aspect.

jgibs717

27 de sep. de 2015

I had been shopping for months and to be honest with you Mazda wasn't even on my list of cars that I was thinking of looking at. However, Rich made sure to make it part of my list. His great personality, easy going approach and knowledge of the product was what grabbed my attention. I work in the customer service field and I can tell you that everyone there made me feel like they were trying to meet my needs. Overall I had a great customer experience and am satisfied with my purchase of the Mazda CX 9. But I'm not the only one, my kids LOVE IT!

FunFactorMatters

26 de sep. de 2015

I appreciated the "no-nonsense" approach. We entered the shopping process knowing pretty much what we wanted, so it was a relief not to have someone trying to "upsell" us all the time. Our salesman (and everyone else we dealt with) was friendly and courteous, listened to us, and kept in touch with us while we came to our decision.

Buddyr

23 de sep. de 2015

My first contact was actually on line when I started pricing different Mazda dealers. Michelle was the most helpful and always quick to respond to my questions. That had a heavy bearing on my choosing Mazda of Manchester. And what can I say about Rick! He is just fantastic. A great sense of humor that puts prospective car buyers at ease. Very knowledgeable and easy going. The finance manager Mark, even though a Cowboy fan, was fantastic. Over all this was a excellence experience!!! And I LOVE MY 6!!!!!!

tlabelle

23 de sep. de 2015

Dave Small of Mazda of Manchester was knowledgeable, responsive and did everything he could to make the process as easy as possible. I had a very tight time frame to purchase a new car and he exceeded my expectations. Mark Smith (Finance) was also great- straight forward and simple. Thanks!

honoreg

21 de sep. de 2015

I went into Mazda of Manchester and met Lorraine Mumby....... she is sooooooo nice. They were busy so the owner himself evaluated my trade. Lorraine and I started talking prices (I already knew what I wanted) and in less then an half hour we found one that worked for both of us. Lorraine kept in touch with me by email the whole time, letting me know I was approved, they found the car I wanted and then when it came in. When I picked up my car Lorraine sat with me for an hour showing me all the features. I think she was almost more excited than me!!!!!

EvanK

19 de sep. de 2015

I had the pleasure of working with Dave Small for my first car buying experience. To say Dave was exemplary would be an understatement. I've never encountered someone as helpful as Dave. He ensured my experience was top notch, from discussing options with me to walking me through the car step by step. Mazda of Manchester was more than accommodating and I would urge all customers to meet with Dave when searching for a new car. I couldn't be happier with my new Mazda3 and I have Dave and Mazda of Manchester to thank for it.

Megs >^,,^<

10 de sep. de 2015

This was my first time buying a new car, the experience I had was awesome from the Mazda family. The car sold itself to me online, when I was looking at all my options, that I had out there.Upon walking in, the atmosphere was welcoming and I did not feel pressured at all to buy a car. With the price and options, I am very pleased with my first time car buying experience with them. The only issue I had was that the model and package option, that I had chosen did not come in a standard, stick shift option. Otherwise, I am very pleased with the service I had received from Mazda of Manchester :o)

Bill from G-bury

7 de sep. de 2015

I just bought a new Mazda from this dealership. It was a very pleasant, no pressure buying experience, and the price was right, too. I worked with Nate, who is customer-focused, and Lisa, who is personable and professional.

Cowboys4ever

4 de sep. de 2015

I had to schedule service appointment today I was told a few days ago it would be $48 an hour.I have a 2016 CX5. The service I had done on my vehicle today was front and rear splash guards door sill plates and a rear bumper guard I was informed it would take two hours and $48 an hour for a total of $96 plus tax Grand total was $112.31 vehicle was in the shop from 11:44 AM to 12:47 PM I should've been charged $48 plus tax if Mazda of Manchester continues this practice from the service department I will take my Mazda and have it serviced somewhere else that's just a rip off. So I was charged $112.31 for an hour and three minutes worth of work if they want to keep my business and they should compensate me for those three minutes it's the principle not the money

Tracey

4 de sep. de 2015

Rich was just amazing. From the moment I walked in, he was friendly and informative in a very casual way. I immediately relaxed. After some questions and answers about the CX-5 we returned several days later for a test drive. Rich handed me the keys and off we went. My husband and I had a great time learning about the vehicle and even some laughs. Upon returning it was decided that the CX-5 was the car I wanted. At no time was there pressure from Rich nor did he ever make me feel rushed or as if he was watching the door for the next perspective sale to walk thru. It was a very comfortable experience that made me feel as if Rich really cares. A feeling I didn't get from any other dealer. Thank you very much Rich. I'll be stopping by to say "Hay".

Brandsmom

3 de sep. de 2015

Fran was great! She was very knowledgable and very helpful. She really made the car buying process easy. I will definitely come back to this dealer when I buy my next vehicle

Mazda6

3 de sep. de 2015

I am amazed that all the people I talked with everyone was helpful and friendly. I would definitely come back to Manchester Mazda. I LOVE MY NEW CAR. Nate Sommers was excellent and took the time to show me how everything inside the car worked. Thank you so much

mikeg

30 de ago. de 2015

Francesca was great! Even though we were buying a used vehicle, they still gave us a loaner until car was ready to be picked up...WOW. Will definitely be back

martha

26 de ago. de 2015

From test drive to purchase the experience was excellent! The entire staff was accommodating and allowed me the time to make a thoughtful purchase. I never felt pressure in the process, they actually made it fun. Great team to work with!

edt123

19 de ago. de 2015

For me, buying a car is like putting a new roof on my house, necessary but not something I choose to spend my money on. I have found buying a car a painful and tedious experience. Dealing with Alex at Manchester Mazda has made me a believer. He was very personable and accommodating, making sure I was a satisfied customer. I would not hesitate to recommend Alex and Manchester Mazda to anyone who asks.

Cowboys4ever

18 de ago. de 2015

I dealt with Lorraine. I do not have enough adjectives to describe her. From the test drive, Lorraine explaining everything in detail was a great experience, make sure if you test drive a Mazda from this dealership, ask for Lorraine, she allows you to go on a fun ride. I had not bought a new vehicle in 14 years and I was a little skeptical, I was thinking this is going to be like going to the dentist, but instead it was painless. I also dealt with Brandon Hansen the sales manager and he was up front right the beginning. There is a no pressure approach in this dealership. The day I picked up CX 5. Lorraine went over every component of the vehicle, the SD chip for the navigation unit was missing and she was very apologetic, her and Brandon address the issue right on the spot and with in 10 minutes, vola the navigation unit was operational. I was introduced to the service manager and he was very informative. I did plenty of research and also drove a 2015 GMC Terrain SLE-2 and came back to Madza of Manchester. I also had the pleasure dealing with finance manager Mark Smith and he was very organized and the paperwork was less than a 20 minute process. All and all great dealership and great Mazda team!!

Shortcutstrees

13 de ago. de 2015

Mazda of Manchester is an incredible place to purchase a vehicle from. The staff is incredibly organized and truly work as a team in order to ensure that the customer has a great experience while shopping and throughout the purchasing process. Their team is very knowledgeable and were able to answer all my questions. Their expertise and respect with each other within the company was very refreshing to witness and helped me in choosing which dealership I wanted to work with. Thank y'all for your help and speed in getting my new car ready for me the same day. Be sure to ask for Rich Sika, his down to earth yet professional personality really made me feel at home while purchasing my car. He really went above and beyond typical expectations to help get us the car we wanted.

cydg

11 de ago. de 2015

Fran did a great job getting me set up in my mazda that I purchased a few weeks ago, it was a very quick process and I'm very pleased with my purchase.

Charlene

7 de ago. de 2015

I had to make a second trip out to sign a form. They actually had someone drive all the way out to Worcester (where I was taking a class that week) and register the car for me and attach the plates for me in the parking lot. I was so thankful! They were very pleasant and really went out of their way for me.

Kelsey

7 de ago. de 2015

Mazda Manchester made my first car buying experience a breeze! Nate was extremely helpful and friendly, he made the process very stress free and easy. I am very happy with my new Mazda and will definitely recommend this dealership and Nate to others!

NickPod

6 de ago. de 2015

I dealt with 7 different salesmen at 5 different dealerships during my car search, and Rich was hands down the best. He answered all my questions (both embarrassingly inane and decidedly detailed, going so far as to take me to the service department to get one particularly unusual question answered), and took me for multiple test drives in rather similar cars. He gave me plenty of time to be confident I was making the right decision, never trying to apply any pressure to buy before I was ready.Lisa and Mark were quite easy to work with on the financing, and Lisa made things as easy as possible with all the reams of paperwork buying/financing a car entails. She was also admirably patient sitting and waiting for me to read every line of the various agreements.I can also now say that the service department is easy to work with as I managed to drive over a screw after less than a week. While removing a screw and patching a tire isn't the most challenging situation the service department did make it a straightforward and painless experience.

Gail109

5 de ago. de 2015

All of the employees were very friendly and helpful during my search for a car. I would recommend this dealer to others. Rich was very good salesman without being pushy. I would consider buying from the again.

Ally78

3 de ago. de 2015

I never expected I would have bought a Mazda CX-5 Grand Touring immediately after taking a test drive. It really is a fun car. And the staff at Mazda of Manchester, Lisa Friedrich in particular, were great. They were not pushy and were extremely helpful with all my questions. They made car buying a comfortable, enjoyable experience and I could not be happier with my purchase!

Mary Kenyon

3 de ago. de 2015

Excellent customer service provided. I love my CX-5 Touring. The service provided to me was very friendly and my salesperson was very quick to answer any questions and speed up the processing of buying my new car. Thank you so much for everything

J. Syl

29 de jul. de 2015

Nate was awesome through the whole process. I would highly recommend his services. Loan staff and bettina were also awesome. Thanks so much for the ease at which you made buying a car.

Mark-zda Cx-5

24 de jul. de 2015

I would like to commend the staff at Mazda of Manchester for their welcoming approach to car sales. From first contact with Michelle Dougela of internet sales, to Rich Sika on the floor, as well as Mark Smith in finance, this was as pleasurable an experience as car buying can be. After leaving several local dealerships unsatisfied, I extended myself beyond my immediate area because the pricing at Mazda of Manchester was attractive and because they had the features I was seeking in the vehicle. Rich put my wife and I at ease and gave us special attention in explaining the latest technology and options. He also facilitated a loaner car several days later as my new vehicle was being detailed with a glass coat finish and interior upholstery treatment. It doesn't end there. Rich has made several follow up calls to ensure all is going well with the new vehicle and he is always available for any questions I may have. This is my second Mazda purchase and I am pleased with my new CX-5. I highly recommend Mazda of Manchester for your next vehicle purchase.

Kate

24 de jul. de 2015

A huge thank you to Rich, Lisa, and Mark! Rich is an outstanding sales rep. I have been looking to buy/lease my first car for the past few months and decided to check out Mazda of Manchester because it is close to where I will be moving. Rich was very professional, but personable and easy to talk to. I never felt pressured to look at cars outside my budget like I had experienced with many other dealerships I had been to. He knew which deals/rebates were valid and because of this, I ended up leasing a car that I did not originally consider...and I LOVE it. Since I have no previous experience with buying or leasing cars, Rich was exceptionally helpful in explaining each step along the way. He even went the extra mile to contact my insurance company and give them the information for the new car so all I had to do was approve the change. Before I drove off, Rich made sure to sit with me and go over every function of the car from windshield wipers and headlights to how to respond to my text messages through the connect infotainment system - very important so I felt confident that I wouldn't be distracted while driving as I tried to get comfortable with the new controls.Mark and Lisa were extremely helpful as well and Mark made sure to explain everything clearly and notify me of all my additional options for service protection prior to signing. Thank you!

mazda 2016

24 de jul. de 2015

Rich Sika was very helpful and very polite to my wife Debby and I with purchasing my brand new 2016 mazda 6. I love my new car. Rich was very speedy and accommodating with the purchase having all the paper work ready for us when we arrived. He also took the time to ask us about our family which is very important to us. He explained all of the features of the car to us in great detail. We so much appreciate this. Buying a new car can be very stressful but Rich made it very easy for us to make a decision on which one to purchase. Rich also took the time to introduce us to Lisa, Mark and Brandon. It is always nice to put a face with a name. Our whole experience was just fantastic. Than you very much

MBeer

21 de jul. de 2015

Nate was very helpful through the entire sales process. Very professional. Mark in finance did an amazing job working the different banks to get my wife into the car she wanted! This is the 3rd car we have purchased from Mazda of Manchester and it will not be the last!!

ACE

7 de jul. de 2015

When I bought my first (new) Mazda Rx-8 in 2007 in a different state, I experienced the whole range of bad experiences from people trying to push me into a car I didn't want to being completely unrealistic during negotiations. This time was completely different. The crew at Mazda of Manchester (specifically Rich & Bob) made the whole process extremely easy. This was the experience that everyone wants! There was no pressure, there was no cross-sell. Thanks to S-Plan (Go MazdaSpeed MotorSports Development!), there wasn't even negotiations, just a fair price for both sides of the fence. It was perfect, especially for someone like my wife who hates the whole "sales process". While I was there, I had my Rx-8 in for a bit of service, and the service crew seemed really great as well.Thanks guys!

Sarah

2 de jul. de 2015

As much as I loath buying/leasing a new car this was by far the best and most comfortable experience I have had. I had walked out of three other dealerships prior and still waiting for call backs on two from a week ago. This dealership was more interested in meeting our families needs for a car than just making the sale. They worked with us to make sure all of our questions were answered and that all our vehicle needs were met. I would not hesitate to purchase from this dealership again and have already recommended them to many friends.

Df1981

29 de jun. de 2015

Rich gave me all the info and my options. He gave me time to think it over without harassing me to make a deal. Once I decided on getting the car it was such an easy process. Everyone there was very helpful.

dealerrater

29 de jun. de 2015

Rich Sika made it easy to work with Mazda of Manchester when purchasing another Mazda 3 car. He is the man to go to, and I recommend him for anyone who wants an enjoyable experience car hunting. I will refer you to all my friends/ family in the future. Thank you so much Rich.

thowey1007

29 de jun. de 2015

Going to buy my first new car was terrifying, But Richard, Lisa and the rest of the staff at Mazda of Manchester did everything possible to make it easy, painless and fun. Richard helped me find the perfect car for me and Lisa and the rest of the financing staff did so much to make sure that I got the best deal possible. Mazda of Manchester will be my first and only stop when the time comes for an upgrade! Thanks!!!!!

bingogirl43

26 de jun. de 2015

This is the fourth car I have bought from them, Would not keeping coming back if I was not completely satisfied. When I need another car I will be back.

Disney

25 de jun. de 2015

This is our second time leasing a Mazda 6. First for our oldest son 5 years ago and now for the youngest. We chose Mazda because of the safety of the vehicle. Nate Sommers was the one who helped us the most. I can't say enough about his amazing people/customer service skills. He was a joy and took his time explaining the many features this car has, to my son Mazda is lucky to have Nate on board! He's the best!!

jimsbaja

17 de jun. de 2015

Excellent sales team. We purchased our previous car there and definitely checked it out again (as well as a few others). Nate did everything possible to get us into a new vehicle at a reasonable cost. This dealership gets our highest recommendation!Jim & Linda C

daveb

17 de jun. de 2015

Great sales team. Dave Small was great at telling us everything we needed to know about our new car. Great dealership. Highly recommend to all our friends.

Wnoel

12 de jun. de 2015

I was on my way to buying a Toyota, I thought I might stop in and just check a Mazda3 out. 2 days later I purchased a Mazda3 and so far I am very happy

cargal17

11 de jun. de 2015

This dealership met with me multiple times before I finally decided to buy my car from them (Mazda 3 iSport, 2015). It was my first new car purchase and they went nice and slow with the whole process to ensure that I was making an educated decision and understood. I tried two other Mazda dealers within 30 miles of this one and there is no comparison. Of course they are still car salesman, but their customer service was so much better than most! Love my car and will go back to them for my car service!

Michelle

9 de jun. de 2015

I was car shopping one day, and I didn't go any further after going to Mazda of Manchester. I have bought cars in the past from Carter in town, and always had a great experience with no pressure and good deals to meet my needs. Rich was a great, friendly salesman and easy to work wtih, and helped find the car that fit just all the features I was looking for in a car and I leased a Mazda6 that I love.

Landljohn

5 de jun. de 2015

We had just experienced being ignored at a different make dealer even though we had an appointment so we left and went down the road to Mazda. What a contrast! Bob welcomed us at the door and though he was busy, encouraged us to take a test drive on our own in a Mazda 3. When we came back, Lisa was there to greet us. Meanwhile, someone was checking out our trade-in. We were offered a fair price and Lisa took us through financing options. Along the way, we had a fun conversation. We bought our car that night, special ordering a red finish. We'd recommend this dealership to anyone!

Megangawel

2 de jun. de 2015

Me and my fiance went to another Mazda dealer before this one and they slapped us in the face with a disgrace of a trade in for her car which led us to check out this dealer, and we are sure glad we did! Everyone we dealt with at the dealership was super friendly and helpful. They were very upfront and transparent with the price and costs (unlike every other dealer I've been to). We first talked to Michael online and told him when we would be stopping by. They had the car ready for us up fromt to check out and test drive. Nate was the sales representative we dealt with moslty and he was very knowledgeable which was great because I've had experiences test driving cars and knowing more about them than the sales reps did, so I was very pleased. Jim helped break down the finances for us and showed us different scenarios and Mazda rebates. We ended up getting a great deal and awesome trade in for our car. Finance took a little longer than expected because of some miscommunication about insurance and registration, but it was all resolved the same day and we were able to drive away as anticipated with our new CX5. I couldn't have asked for a better dealer experience and we will definitely be lifelong customers.

Mary

31 de may. de 2015

After seeing the 2016 Mazda6 I knew I really wanted to take a test drive but which dealership was the question. I decided in Mazda of Manchester and couldn't be happier. Nate came out to greet me and made me feel comfortable right away. He explained the differences between the models and answered my questions. I also worked with Lisa who was great! She made the financing portion pain-free and made me laugh often. Nate showed me all the workings of the car which was very helpful. Overall it was a great experience. It was the first time I ever bought a car without someone tagging along with me to give me support. But It was fine -- everyone made me feel very comfortable! Truly recommend!

JRC

28 de may. de 2015

Last summer, Rich Sika and Mazda of Manchester helped my daughter to find her first car, a CPO Mazda Tribute. They treated her with all the respect that would have been afforded to a new car buyer, and made it a wonderful experience for her. Most impressive was the after-sale care - a phone call every few months to make sure she was still happy, satisfied and that her Tribute - named KATNISS - was working out for her.To be honest, a Mazda wasn't even on my short list when I needed a new car - don't know why now, it just wasn't, but remembering Beth's experience, I thought I check out what Mazda had to offer in a small SUV. After thoroughly researching the CX-5, I determined that it offered the most for my money, especially in the non-CVT transmission segment, which I was trying to avoid. Also, after driving a Dodge Durango for 20 years, this old Mom was looking for some fun.Rich Sika, Mark Smith and Lisa Friedrich all offered not only the most professional advice and service, but they seemed happy to do so. I almost felt that I made three new friends. I especially appreciated Rich's patience in answering all of my questions and showing me how all the neat new bells & whistles worked on my CX-5. I would highly recommend Mazda and particularly Mazda of Manchester to anyone interested in a new or used car.

ARMYSGT

27 de may. de 2015

This is unusual for us to visit Manchester Mazda for no other reason than to say hi to the gang and get a car wash. But yes, we do it now. At least twice a month for a squeaky clean car. Then, we were notified of our 1st service, No apprehension or dread here--we looked forward to seeing everyone and keeping our CX-5 up to date on it's service visits. It may sound corny in these days, but a kept car keeps you running. And it does help to deal with friendly and helpful people. I see a long and fun friendship with MOM (even their initials stand for someone special). Hey MOM, see you at the next car wash/ service date!

jkiss

23 de may. de 2015

we were very impressed with the service we received. We were greeted right as we got out of our car, Rich answered all of our questions, and we found the car of our dreams

Croci

20 de may. de 2015

This was my first experience buying a car and Brandon made it very easy and relaxed. He was very welcoming and easy to talk and ask questions to. Would highly recommend Mazda of Manchester to anyone considering a purchasing a car.

henkitty

18 de may. de 2015

I haven't bought a car in 10 years, and when Jay's friendly smile welcomed us as we walked in the door, my previous experience with car salesmen went out the window! No pressure, no pushiness, and very knowledgeable. Laid back, easy-going, and yet very helpful with questions about the car we were interested in. We felt very comfortable about our visit, and ended up purchasing a beautiful Mazda 3 hatchback. Thank you, Jay!

Copito

13 de may. de 2015

Bought my 2011 Mazda3s here in 2011, since then I go here for all my service appointments. They are low priced, beyond polite, and best of all THEY DON'T PUSH ANYTHING on you. Zero pressure. When I bought my car I got a great deal, I really did. I love my car and my car dealer. I will certainly be back to do business with Mazda of Manchester time and time again!

JRussell1313

9 de may. de 2015

Was able to take care of the whole process through email with Michelle Dougela while in the hospital. After being in the hospital for 11 days, all I wanted to do was just pick up the car and move on. I showed up the dealership the day after I was out of the hospital and Nate Sommers was ready for me, with the car all ready go (cleaned, paperwork ready, etc). I was able to sign a few papers and then Nate took me through all that the car had to offer. Nate's explanation of the car wasn't mechanical, and in fact felt like a regular conversation about what the car had to offer. I was driving away in my new 2016 CX-5 in under 45 min. Great experience!

NYCTaxRanger

8 de may. de 2015

Suppose if NYC resident traveled 120 miles to get a new car there should be a solid reason for that. After increasing geographic range of my search I was able to find couple dealerships out of NY State with a good customer rating. Again, I dont take with a grain of salt every review or word written online, but reviews on Mazda of Manchester in Connecticut appeared like written by real people describing their positive experience. I just decided to take my chances, surprisingly, I was able to locate a car I was looking for listed on their website, and more amazingly Mazda of Manchester had it on a lot. It may sound obvious, but not to New Yorker dealing with bait and switch tricks. After my initial inquiry I was promptly contacted by Michelle Dougela. My price negotiation was via email(s). I would like to emphasize that every single reply was clearly and sufficiently written in very professional manner. When my wife and I got to the dealership and had been greeted by one of the most amazing sales person I met in 7 years Brandon Hansen, in a second I knew we are in good hands. After that, everything was smooth as silk. The finance department is very lovely the numbers on a contract matched to the penny, every single detail was explained, and every question was answered, no tricks, no arrogance just help and cooperation. Very well maintained facility in general, which makes most NY Mazda dealerships look like, well, not pretty. We were heading back to NYC just enjoying our new Mazda 3 and greatest purchasing car experience. One more detail for out-of-state purchasers; Mazda of Manchester staff is very knowledgeable and responsible. There should be no worries with a taxes and registration and insurance and even obtaining new license plates for your home state, these guys just amazing.

Reid Pep

7 de may. de 2015

Mazda of Manchester, CT was my second Mazda dealership that I shopped. I hate haggling with a price, as you head for the door, a new lower price is available. Richard Sika, was not only professional, but knowledgeable of the car I was interested in. The rest of the staff, both in sales as well as finance, was very friendly and courteous. I would recommend this dealership if you are seeking a Mazda.

Yalesvillian

4 de may. de 2015

Upon entering Mazda of Manchester, I was greeted with friendliness and helpfulness. Nate Sommers, Michelle Dougela and the whole team listened to everything that I was looking for, rather than trying to sell me their own intentions.My brand new car buying experience was a smooth as my new Mazda drives!

Anna

4 de may. de 2015

Friendly, prompt, personalized service. Jay was very knowledgeable and friendly and his main objective was clearly customer satisfaction. Purchasing my car was a pleasant, non-intimidating experience. I would definately come back!

FirstBigKidPurchase

1 de may. de 2015

I have to admit that when I first started the car search process, I dreaded actually going to dealerships (you know why). When my husband and I first arrived at Mazda of Manchester on a beautiful Saturday afternoon, we had only planned on test-driving a CX-5 - we had no intention of purchasing that day. We had been to a different Mazda dealership a few months prior and had driven a CX-5 then. I remembered liking the CX-5, but also remembered HATING the dealership. As we were walking the lot at Mazda of Manchester, a salesman approached us. I kept walking and let my husband do the initial conversation. I just wasn't in the mood to deal with a salesman.We were fortunate enough to have Rich Sika be the salesman that approached us. Rich took the time to listen to what we were looking for and understand where we were in the car search process. He was not pushy and provided an abundance of information on the CX-5. Rich made me feel completely at-ease. There was no pressure to buy. I felt that Rich truly cared about my experience and what I needed. The entire team helped my husband and I through the whole process, which was foreign to me, as my previous 2 vehicles had both been purchased through private sale. I was completely terrified of buying a new car from a dealership, but Rich understood that and helped us through the whole process.I would absolutely recommend Mazda of Manchester and Rich Sika!

PAL0508

29 de abr. de 2015

As soon as I walked in, everyone was so nice and made my car shopping experience easy with no pressure. Wish all experiences were this easy

ebirm4014

28 de abr. de 2015

Not only did I go into Manchester Mazda knowing what i wanted but I also went in not expecting the great service and knowledge that was provided to me. I was greeted like a friend and treated like a family member. I got way more than i expected and I feel so great about my investment with no doubts at all. I also can say there was no stress and lots of fun during this experience and that is not something you would ever think would happen at a car dealership. Brandon was the best and answered all of my questions with a smile and laugh even when they were absolutely ridiculous. He also helped complete the follow up simonize treatment and pick up when requested with no question. I would not recommend anyone else and I will continue to go there for sales and service no matter how far from my home, as you cannot substitute quality and care. TJ from the sales department is friendly and knowledgeable and I look forward to having a service team that I can trust. Way to go Manchester Mazda! Brandon Rocks!!

tinman236

27 de abr. de 2015

After deciding to purchase a Mazda CX-5 for my wife Dianne, and learning that Mazda of Manchester was owned by the Carter family, there was no other dealership to consider. The entire staff welcomed us with a no pressure approach. They worked as a team hard to find us the vehicle with all the options that we wanted. Nate Sommers, our sales rep, was friendly, sincere, and knew the Mazda product line well. Thank you for putting us in a 2016 Mazda CX-5 GT.

Karen317

24 de abr. de 2015

My daughter bought her first new car from Dave last summer. I was so impressed with how he explained the car and the buying process, that I knew I would return when I was ready for a new car. Well, I went back in March and wasn't disappointed. I told Dave what I wanted in a vehicle and my concerns. He provided the information I needed with no pressure. Dave went the extra mile to find the CX5 with the features and color I wanted. I am very happy with my purchase.

Nightcx5

23 de abr. de 2015

I went to the dealership Saturday and met with Jay. He was easy to work with and not pushy at all. Jay made the process easy and quick. I came back Monday and by Tuesday I was able to take my new car home!

firstcarbuyer

21 de abr. de 2015

We bought a non-Mazda used car here. Brandon was open and clear about exactly what they had to offer and was easy to get along with. We were able to negotiate on price without it turning unpleasant, aggressive or making us uncomfortable. (No vague statements of "we're flexible for the right buyer" or anything like that.) And yet, I still feel that we got a very good price! I feel that I could write a much longer review, but in fact, the team was so efficient (but never hurried) and the process so smooth that I feel like there almost isn't much else to say. Pleasant, businesslike, clear, appropriate. The team occasionally had missed communications between departments - for example, we had decided after our initial visit not to purchase an additional option; we called and emailed to communicate this, but the item still appeared on our final purchasing contract. (However, when we pointed this out, they had no problem removing it!) Overall, this was a great experience buying a used car. I hope we can continue to buy from Mazda of Manchester in the future.

syndi32690

21 de abr. de 2015

Highly recommended. Very comfortable the second I stepped foot in the door. Jay was great and informative....and a great listener...and was always looking out for my best interest. James was there with a friendly handshake and an expert eye . Brandon was there to pleasantly speak with and answer questions. Mark, well, he truly knows the finance part. Great team. It was a very enjoyable experience. CW

Emgravel

21 de abr. de 2015

Great service. Jay was excellent. Highly recommended. The customer service was excellent from beginning to end. I felt comfortable with the entire process and am very happy with my purchase.

PJ

20 de abr. de 2015

When you come away from a dealership feeling positive about your experience, you know it's a good thing. My experience at Mazda of Manchester was pleasant right from the start and I came away with a good deal on a great car. Everyone I dealt with was courteous, attentive and helpful. My salesperson Brandon is especially easy to talk to (no pressure!) and helped me learn the intricacies of the fancy tech package on my new car. All in all, it was a very satisfying experience.

Mazda6

20 de abr. de 2015

I recently purchased a Mazda 6 and the car is exactly what I was looking for. The staff was great to work with during the purchasing process and I would recommend this dealership to others looking for a Mazda.

BarbM

17 de abr. de 2015

Nate was super friendly, patient, and no pressure. Out of all the car shopping I did at other dealerships, the salesman wanted me to commit to something, but Nate was very accommodating and took us on several test drives over a course of 3 visits. He didn't pressure us to commit to anything, or harass us with phone calls. I was happy to give him the sale. Mark made the financing piece easy, offering us many options to enhance our car buying experience. The guys from service were very accommodating to fix a small issue with my driver's side mirror that I discovered after taking delivery, and afterwards, Nate took the car through the carwash for me!

jeebs17

16 de abr. de 2015

Wonderful place to purchase a car, Dave Small explains all the details of the car slowly and carefully so you know exactly what you are getting and how it works. This is my second Mazda 3 and I love it! Consumer Reports love this car and its true what they say "its fun to drive".

salamack

14 de abr. de 2015

Lisa helped us to find the perfect vehicle at the best value. She was knowledgeable on many levels, answering any question we had whether it be about the mechanics or financing she didn't hesitate to share her insight. We were in a bind and needed a reliable car quickly Lisa gave us everything we needed. I love my new car, it's so fancy and a blast to drive!

Liudmila

14 de abr. de 2015

My husband and I had a very pleasant experience in our recent car shopping. We are very grateful to Mazda of Manchester and particularly to Jay Rahman. He was very friendly and responsive to our needs, good listener and good negotiator. Based on our experience, we would definitely recommend Mazda of Manchester and particularly Jay to anyone who is doing a car shopping.

larryA

12 de abr. de 2015

Dave Small and Mark Smith were a real pleasure to work with. They always made myself and my wife welcome anytime we stopped in. The CX-5 has been great, wife drives it and she loves it. I would recommend Mazda Of Manchester to anyone, you will not go wrong.

nmsk815

10 de abr. de 2015

This was first time I bought a car through Mazda of Manchester and the experience couldn't have been better. Everyone we met was friendly and helpful. We will be at MOM the next time we buy a car.

DougD

10 de abr. de 2015

It was a no stress laid back experience. MOM had a knowledgable and friendly staff. Having shopped around and been to about 10 dealerships in the area, I found a great crew at Mazda of Manchester. Rich, Lisa, Jay, Bob and Mark made it a very fun, relaxed and enjoyable experience. I highly recommend these guys!!

Elaine123

7 de abr. de 2015

Bob Hanson was very helpful and thorough with the test drive (various road types) and explaining all the vehicle features. Lisa was helpful with financing. So far the vehicle is all good, even already getting better gas mileage with the warmer spring weather. I look forward to seeing how the service department helps me keep up w/ routine maintenance. Started my pricing discussions online (Michael and Michelle).

kming1215

6 de abr. de 2015

Everything was so wonderful! Absolutely the best experience I've ever had! Everyone was so helpful with great customer service. Lisa was especially the best! She went over everything in detail and showed me all my options to help me with my decision.

patvanhorn

4 de abr. de 2015

I needed a reliable car at an affordable price. Lisa Friedrich was beyond helpful with a great positive attitude. She really made this happen! I chose a 2013 with low miles - feels like a brand new car!!

cartoys

3 de abr. de 2015

Haven't used their service department yet. Just bought a new car from Rich. Great job! From the road test to the purchase, he explained everything thoroughly and got us ready to go. Mark, the finance guy was very efficient. Great buying experience - they sold the product without running down the competition. In fact, they didn't even seem to care about the competition.

Tracy

1 de abr. de 2015

Mazda of Manchester made buying our new CX-5 a breeze! Our salesman was over the top honest, friendly, courteous, and very patient with us. We would highly recommend this dealership to anyone! The entire team we worked with was outstanding and best of all we didn't have to do a single thing except pick out the vehicle we wanted. THANK YOU Manchester Mazda!!!! Kevin & Tracy T.

Nickandrew01

31 de mar. de 2015

Mazda of Manchester treat their customers well. I bought a certified pre-owned Mazda6 and could not be more pleased with the car and the experience of purchasing. Jay, the salesman, was friendly and had an extensive knowledge of the car's more technical details. He was also very helpful in breaking down the finer details regarding the warranty information. Lisa helped with financing and everything went smoothly. This place is very upfront about their pricing and I really appreciated that. Glad I choose this place for my first car purchasing experience. Thanks!

Eric D

28 de mar. de 2015

The team that work in the service department have been amazing. They really take their time to explain what work is being done and what work will need to be done in the future and can wait. The service manager broke everything down and talked to me like I was a human.

john

27 de mar. de 2015

I had emailed a few dealerships for a best price for a CX-5. Mazda of Manchester was one of two that responded with a quote and by far the most professional and courteous (also gave me the better deal). Michelle was great to deal with over email as she was very upfront, polite and patient with my requests. I came in for a test drive and worked with Rich who was very knowledgeable and, again, very professional. I liked everything so much that I decided to close the deal that day. Rich (and Michelle, who periodically stopped by) was patient with all my questions and with my finance calculations (had brought an ipad with excel to make sure the numbers matched up. They did.). There were no hidden fees, everything was told to me upfront since the very first email. I never felt pressured at all throughout this experience, except when we went over the final paperwork with Mark. They reeeally wanted me to get the 5 year extended warranty.Overall, great experience. Would recommend.

ChrisCT1017

24 de mar. de 2015

The reviews are what brought me to Mazda of Manchester, even though I have another Mazda dealership in my hometown. If you want to work with an honest, fair, customer-oriented dealership in buying your next car, I can't recommend Mazda of Manchester more.I worked with Brandon Hansen (on a recommendation from a friend) on purchasing a new 2015 Mazda Mazda6, and he was great. While test driving, he walked me through the many features of the car, including many features I didn't even know cars were capable of. He thoroughly explained all the features, accessories, technology that come with the car, and was very knowledgeable about all aspects of the car, on top of being very pleasant to deal with.We were offered a fair value on my trade in, and without even asking, Brandon came back to let us know he had found another $500 credit we could use towards the purchase of the new vehicle. What other dealership looks for more money for you??We worked with Mark to finance the car, and he walked us through every step and every form we were signing, so we knew what we were getting into, and made everything very easy for us.The sales consultants would not be able to do what they do if it wasn't for the sales philosophy of the owner as well as the management of the dealership. The customer-oriented focus is evident through all aspects of the dealership, as well as the focus on hospitality while you are their guest at the dealership.I highly recommend Mazda of Manchester, as well as Brandon Hansen, for anyone looking to purchase a new vehicle.

rick

23 de mar. de 2015

From the first email starting with Michelle the staff was nothing but helpful. In person was even better. Nate and Bob were awesome, Mark was great. The entire experience was very pleasant. I will be back.

jengross24

19 de mar. de 2015

Found employees incredibly helpful and worked hard to get me a good deal. If you want a quality car and a reasonable price them this is the dealership for you.

Maurice

17 de mar. de 2015

Rich Sika: My wife and I thank him for being patient for over 1 year and for not being pushy, but explaining the pros and cons of the CX-5; this says, in order to provide excellent customer service, he knows what he is selling, inside and out. It is very important as a sale rep to know your products and services. Rich was aware of the most common questions asked about the CX-5 GT, and knows how to articulate the answers: He knows the car as if he had built it from scratch!!!We really appreciated the fact that he came in to work during his day off to meet with us to explain the car and finalize the paperwork.Also, he was very upfront about the cost of the CX-5, where other dealerships hid important details.When I returned to the dealership the next day to have a special clear coating put on, Rich dropped me off at my house, and brought the car back once they were finished. I was please that he returned the car clean and fresh in time for me to go to work later that night.Lisa Friedrich: She was very helpful in discussing with the bank about our situation, and was dedicated in helping us through the entire process of leasing the CX-5. Mike Smith: He is very good at explaining and breaking down the costs of our lease and added features to protect our vehicle. Mike took his time and was a good listener. We appreciated how he and Lisa worked together to make sure the figures where correct in our lease. Sara Lucas: Thank you for finding extra time in your Sales schedule to contact us to have a "real" test drive at a time that will fit with our work schedule.These four and many other friendly/respectful sales reps (James Dougela and Nate Sommers) really work effectively as a team and it shows! Their combined efforts built our confidence that were dealing with the right dealership.Are you looking for a car? Well... Mazda of Manchester is the dealership for you!!----M & S (2016 Mazda CX-5 GT w/Tech Package)

Tmanis0182

16 de mar. de 2015

We recently purchased a new 2016 Mazda CX-5 Touring through Mazda of Manchester, and the entire process was smooth and easy. The sales person, Rich Sika was very respectable, helpful, and found us the 2016 CX-5 in the color we wanted, with the options we wanted and for the price we wanted out the door. I have to say that this was the first time I have been to a car dealership where I didn't have to argue and haggle with the sales staff. Great experience, and when the time comes we will come back to purchase another vehicle.

bob

12 de mar. de 2015

Buying a new car is always a stressful endeavor, but mazda of manchester made it a stress-free and easy experience. from pricing, to trade-in, to financing, which you and Lisa made it all work smoothly!

ZoomZoomAlisa

6 de mar. de 2015

This is my second time at Mazda of Manchester and I can't say anything but great things. They are super friendly and definitely go the extra mile to make you happy. I have to say my first time around I was not pleased with the service department. However, when going in the second time to purchase my brand new CX-5, the Sales Department won me over. Rich Sika, my salesperson, made sure I was completely satisfied. Not only did he show me great customer service, when I told him I was unhappy with the Service Department he made sure to introduce me to the new Service Manager. He was very knowledgeable on the car, all of its performance and safety features, and walked me through every step. I truly appreciated his help. The Sales Manager and himself even worked with me on a very fair price. If the Service Department can win me back over, then think I might be a Manchester Mazda girl for life! :-)

tishana

6 de mar. de 2015

I had a wonderful experience. They do not work for commission so the experience is totally different here than most dealerships that are scripted. I ended up buying a Mazda CX5 2015 and to be honest, i loved the car before coming in but Brandon made me really fall in love with it. He spent time and dedication on showing me every little detail in this car, and i did not experience the same service when I went to other Mazda dealers. I recommend anyone to come here, you will enjoy your experience in a new car buyer.

D8907

5 de mar. de 2015

Bob and Lisa are wonderful. They were extremely helpful and made the process flow easily. We had been to a different dealership and had test-driven the exact same model, but Bob made sure that we were aware of many more perks with the car than the other dealership. I'd definitely recommend them!

emax1021

4 de mar. de 2015

From the moment I walked in the door at Mazda of Manchester I was treated with respect. I really got the impression that they wanted to help me find the best deal possible, even if it wasn't with them. They were extremely transparent, there were no hidden fees of any kind they walked me through every step of the financing process to make sure I understood exactly what I was signing. I ended up leasing a 2014 Mazda 3 with them and I must say, I am extremely confident that I made the right choice by choosing to come to Mazda of Manchester!!

Missy

28 de feb. de 2015

Best car buying experience! Dave was so great to work with! We did not think twice about looking for another car after working with Dave. He stayed late and made sure we got exactly the car we wanted! Everyone was so wonderful! Lisa was also fantastic to work with. I love my new car thanks to Dave!!

bprovost81

23 de feb. de 2015

Found the car for sale online. I spoke with Mike from Internet Sales. He was very helpful and professional. We made an appointment to test drive the car. We had to reschedule a few times because of weather. He made it very easy. When I arrived for the test drive, I was helped by Rich. He made it very easy and laid back. We agreed on a fair price and I picked up the car a few days later. The service department did a great job detailing the car. The car was already very clean, they made it look brand new.

Adrienne

14 de feb. de 2015

I went into Mazda late on a Tuesday night because the clutch in my 2010 mazda 3 was failing, again. Rick was great in helping me out and getting me into a car within my price range within a few days. They were very helpful and made sure I had a safe car to drive (which was the one I was to purchase) while waiting for the paperwork. Everyone there was very friendly and helpful. I feel that they went above and beyond to make sure that my family was safe and taken care of.

jojoed

13 de feb. de 2015

The entire experience was hassle free, easy, and amazing. The representative listened to my needs and met them. I have never had a car shopping experience like this. I look forward to dealing with them in the future.

Pat

10 de feb. de 2015

Our direct interaction was first with Rich Sika and then Lisa Friedrich. Their professionalism was of the highest quality. Both were easy to talk to and very helpful and informative. We are very pleased with our entire experience and look forward to having a continued relationship with this dealership.

megannoel

10 de feb. de 2015

I was so pleased with my experience at Manchester of Mazda. I had shopped around and knew what I wanted, but Rich still helped me learn more about the car (which helped me fall deeper in love with the Mazda3). I was impressed by how they treated me, with patience and friendliness, not pushy at all. The whole team also stayed late on an icy Saturday night to get my car ready for me to drive away the same day. Thank you to Mazda of Manchester!

Bill M

9 de feb. de 2015

We had a pleasurable experience working with Rich when purchasing a certified pre-owned 2012 Mazda 6. He was very helpful in explaining pros and cons, such as leasing vs. purchasing. Lisa (in the finance department) was very warm and friendly. A couple of days after having the vehicle, I noticed that a headlamp wasn't working. I called the dealer and they said they will take care of it as soon as I bring it in.Nice experience overall.

Leila

8 de feb. de 2015

I just purchased a 2014 Mazda 3. This is my second purchase from this dealership. I am very pleased with the service Dave Small and the entire staff provided to me. They were courteous, friendly and professional. I never felt pressured into buy a car. I would recommend this dealership and the Mazda product to anyone. I looked at other cars and dealerships and once again Mazda came out on top. Thank you Dave and the staff at Mazda for making my shopping experience a pleasant one. I am very happy with the 2014 Mazda 3. Zoom, zoom!Kathy LaPorte

Kyou5555

3 de feb. de 2015

Rich was very helpful and knowledgeable. He was attentive and flexible when scheduling and meeting to see vehicles. He did a great job getting us numbers we asked for.

mattydubz

30 de ene. de 2015

I was shopping around for my first new car. Visited a few different dealerships, of different makes. Was the most satisfied with Mazda and with the customer service at Mazda of Manchester. Brandon was a huge help in figuring out which car and which features would work the best for what I needed/wanted. Also helped me establish a purchase that worked for what I wanted and did not break the bank. I've had my 2015 Mazda3 for just under a month and am completely satisfied with the car itself and the continuous help I receive from Brandon, making sure I get the most out of my car.

Zoom

28 de ene. de 2015

My overall experience was outstanding. All of the associates were very helpful and friendly. I am very satisfied with my new Mazda 3. A special Thanks to Dave.

sockmonkette

23 de ene. de 2015

We drove up to Manchester to look at a Mazda3 because we hadn't been satisfied with our experience at another dealership. Brandon got us in quickly, answered all of our questions, and worked with Lisa to come up with financing that worked for us. Everyone we dealt with there was very professional and friendly (Lisa was also great and guided us through all the paperwork expeditiously). We also had the chance to chat with another customer who had bought a car there previously and was in for her free car wash. She had nothing but great things to say about both the dealership and the car.I should also add, I LOVE this car!

moosly

21 de ene. de 2015

Everyone was really friendly and helpful. I Didn't feel pressured into the sale. I Love my new mazda3. I would definitely do buiseness with this dealership again.

dcorbin92

16 de ene. de 2015

I seen the car I was interested in online, a 2009 Mazda6, and called to set up an appointment, Rich had the car ready for me when I arrived there, and after a brief discussion we were ready for the test drive. I knew after the drive this was the car that I wanted to buy and both Rich and Susan made me feel comfortable the whole time that i'd be able to purchase the car. They were both very friendly and personable and Susan even continued to drive the APR down with the banks even after I was already approved for a loan, to try and get me a better deal. I would recommend this dealership to anyone looking for a new or used vehicle.

Sciteacher84

15 de ene. de 2015

A few weeks ago I went to Mazda of Manchester to test drive the new CX-5. Rich was in the showroom and he was great! He showed me all the features, we went for a drive and I knew it was the car I wanted. The next day, I purchased the car. When I picked it up, Rich spent a lot of time with me, showing me where everything was in the car and generally making the experience very pleasant. I would highly recommend this dealership and Rich Sika. It should always be this easy to buy a car! Everyone I met at Mazda of Manchester was extremely friendly and very accommodating. Susan in finance was also wonderful!

Happymazdafamily

13 de ene. de 2015

From the moment we stepped into the showroom to the moment we finalized our new car purchase, we felt very confident that Mazda of Manchester was the dealership we wanted to purchase our new car from. We can't say enough good things about Rich Sika! Rich was very professional, knowledgable and seemed to have our best interest in mind from beginning to end. Would absolutely recommend Rich and his team at Mazda of Manchester! Thank you!!

Jeff

12 de ene. de 2015

I was very happy with Brandon's assistance as well as Susan's. Everyone treated me kindly, it was great experience overall. I will definitely recommend this dealearship going ahead.

xlilchrissy5843xatsbcglobal.net

5 de ene. de 2015

I went to Mazda of Manchester a few weeks ago because they had a Mazda CX-5 online with the options I was looking for. I called before I arrived & Rich had the car outside ready for a test drive. He very thoroughly explained all of the features to me. I worked with Rich & Jim to figure out the financing, and the response time was incredible. I felt comfortable and welcome at the dealership. I called several times with questions and always received a quick response to my questions. When I took delivery I was introduced to the service department, and was pleased with what they have to offer. I had a wonderful experience & would highly recommend them based on their great teamwork & customer service! Best of all, I absolutely LOVE my new CX-5!

Angela C

31 de dic. de 2014

My husband and I just purchased a new CX-5 today and could not be more pleased with our purchase. Lisa was so great to work with and made us feel comfortable throughout the entire process. I can't say enough good things about her! This was by far the best car buying experience I ever had and would highly recommend this dealership.

shannon

26 de dic. de 2014

Back in May, I purchased a nice used Honda that I was very happy with. Unfortunately, 6 months later a bad accident left the car totaled. I dreaded having to endure the car search once more. However, while looking online I found a nice-looking Honda at Mazda of Manchester reasonably priced for the year and miles on the car. When I called to inquire about the car, the staff was very helpful about answering any questions that I had. The car had been traded in to the dealership; it was clean and well taken care when it arrived there. While test driving it, we detected a funny sound that we believed to be a wheel bearing (which the dealership guaranteed would be taken care of), but it ended up being something to do with one of the tires when the service department looked it over. I ended up with four new tires! Rich was able to answer all my questions, provided me with Carfax information and service records and was able to work with me on pricing and accommodations for my used car. Would definitely recommend this dealership to others!

Billysmith432

23 de dic. de 2014

Rich and Lisa were a pleasure to work with during our purchase. The test drive was informative and helpful in our selection. The pricing could not be beat, even through the best auto buying programs. When the discussions at the dealership were complete and the time came to think about the decision, Rich let us take the vehicle to lunch so that we could discuss the purchase with even less pressure. When the time comes to buy again, I will start my search at Mazda of Manchester.

ARMYSGT

13 de dic. de 2014

We worked with sales person Michele Sanchez and finance person Sue Muzzy. We also had some step plates put on our CX5. What a pleasure! Michele could answer every question we had and went over the car thoroughly with us before she would let us leave. There is nothing like knowing the functions of our vehicle. She is friendly and considerate and kept all of her promises with regard to the car and our process. Sue's ability to put us at ease with regard to the financing made the process go very quickly. We were not in a big rush to pick up the car, and they needed a few days to prep it for us, put it was ready when they said it would be. Painless and seamless is how our car purchase here was. We had gone to a Ford dealer in East Hartford and it was an awful experience. We went to a Honda dealer in Manchester and it was a great experience. We had our hearts set on a Mazda from the start but wanted to compare 3 similar SUV's. The vehicle was Mazda hands down. To cap this experience, all departments at Mazda won us over hands down. Kudo's to Mazda for having the only glossy pamphlet jam filled with facts and info on our CX5. We dogeared the pamphlet until we knew more about the car. Neither Ford nor Honda had any. This helped my husband who is not real computer literate learn all about the CX5. I guess I could go on and on about the people we met and dealt with at MOM. I learned a few personal things about Michele and Sue. Michele is a computer geek and Sue loves to fish. The experience at MOM was definitly the personal touch.. This is so rare today. If you need a car, beat feet to MOM. The people there will make it worth you time and money. Thanks for letting me share my opinion. And, oh, yes, we love out 2015 CX5. We named it the "Red Tomato". PS: I went to High School and lived down the street from Rich Sika.

jod04

9 de dic. de 2014

I had a wonderful experience with Mazda of Manchester from start to finish. I would definitely recommend this dealership to anyone. They made my first time buying a car simple and pressure free. I am satisfied!

Tmarek

9 de dic. de 2014

Purchasing a car is not an easy nor pleasant experience for me however I was extremely fortunate to have Rich Sika assist me through the process. The entire staff beginning with Rich, James, and Lisa work with an ease and positivity that speaks well for the dealership. I am confident that my future appointments with the service department will continue this good experience.

Brenda1

1 de dic. de 2014

It was great to work with Rich Sika. He was very knowledgeable,pleasant and thorough! I had a few questions after buying the cx5 and the service department has been very helpful. I will definitely refer my friends and family there.

MartyCD

25 de nov. de 2014

My second purchase (CX-5) with Mazda of Manchester and I went back based on how well my first purchase (Mazda 5) went. Once again a good experience. Rich Sika is well informed and very helpful. My first purchase was 100% serviced by this dealership and my new Mazda will also be serviced there. This dealership backed me up with my Mazda 5 when I had and out of warranty failure and was able to get Mazda to agree to a repair. You won't be disappointed.Marty D

nikibrown

20 de nov. de 2014

Everyone at Mazda of Manchester was friendly, helpful, and more than willing to accommodate my crazy schedule. I love my new Mazda3 and look forward to having the same experience with their service department as I've had with everyone else. It's a great team of people, and I wouldn't hesitate for one second to recommend them to anyone I know. I think it's the first time I've bought a car that when it got to the point of signing the papers with their finance person it was the exact same figure as discussed with the salespeople. No hidden costs.

Ginal7658

17 de nov. de 2014

Love, love, love my new Mazda 6! Rich has sold me both of my 6's and I could not ask for a more pleasurable buying experience. He is extremely professional, knowledgeable and a great guy to deal with. You know he genuinely enjoys selling the Mazda line of autos and he passes the excitement to the customer. Thank you again Rich.Sincerely,Gina (Mazda Girl) Lauzier

AdCampo

17 de nov. de 2014

I am totally happy with the car I bought and will recommend the Dealer and especially Rich Sika, the salesman. very professional, very thorough. Great place to buy a car! AdC

duthanas

13 de nov. de 2014

From the beginning Brandon Hansen was interested in meeting my needs for a car. He was very attentive to what I was looking for first, then making sure the model I was interested in had the features I cared about (not just adding features that might be useful). Brandon was low pressure and was willing to discuss any other vehicle comparison (rather than just saying Mazda was best as a company line). Bob and Patrick, with more experience, also came around at times to answer my questions on leasing (which I was seriously considering) and the CX-5 in general. As a team, the whole buying experience was great! I had no buyers remorse because I had taken all the steps to give me confidence I was buying the right car for me. It was a painless process to get my car from Manchester Mazda. Thanks, Brandon, Patrick, Bob and Susan!

Fkamali

10 de nov. de 2014

I had gone to another dealership prior to visiting Mazda of Manchester and was really disappointed in the customer service. I almost gave up on Mazda but I had my heart set on the car so I decided to give it another chance. Within seconds of meeting Brandon Hansen, I felt an instant connection and was actually relieved! I had finally met someone who could relate to me and wasn't pushy; more than anything he was honest. Brandon was extremely attentive and did everything in his power to give me the best deal he could while making the experience a pleasurable one. This was the first car I was purchasing (on my own!) and he understood my anxiety with it all, which made me feel so comfortable. Brandon took really great care of me and I can't thank him enough -- I am already referring people to go see him! I am absolutely in love with my new CX-5, so a HUGE thank you to Brandon and the Mazda of Manchester team.

akalman

7 de nov. de 2014

I had a great experience buying my new car at Mazda of Manchester! Everyone was really friendly and helpful throughout the whole process...and I love my new car!

Jessica Maura

7 de nov. de 2014

Spoke on the phone about a car I saw online, next day purchased it. Easy process, salesman was nice, didn't give me a break on the price at all, though. Not a certified car, but still a good warrantee from the dealership.

Brady2014

5 de nov. de 2014

Test drove the car Friday night, bought it on Saturday and drove off with it Monday morning. I have purchased a number of cars in my lifetime and never has the process been so smooth, easy and no nonsense. It was a pleasure to work with Rich Sika and the rest of the Manchester Mazda team.

rachelcaye

4 de nov. de 2014

Im currently leasing a 2015 CX-5 grand touring and I love it! I went into the dealership partially knowing what I wanted and Brandon, my sales associate, helped me with making my decision and answering any questions that I had. He wasn't pushy at all and even said if they didn't have the car I wanted/could afford on the lot he would do what he could to get it. The day I went to pick it up everything went smoothly and quickly and I drove away with my car washed, full tank and registered. Couldn't be happier

tyler001

3 de nov. de 2014

I contacted Mark Cross at Carter Chevrolet last Monday as I have been doing business with Carters for over 20 years. I explained that I wanted to try a Mazda3 with specific interior/exterior colors and accessories. Saturday, I picked up my new car and I could not be more pleased. Susa Muzzy, in Finance, made the transition from my trade-in to my new car effortless. Fantastic service provided by Mark and Susan! I wouldn't think of going anywhere else. I will recommend Carter Chevrolet, Mazda of Manchester and Mark Cross to my friends when they are looking for car.I always have my cars serviced at Carter, and I can't thank Ray, Casey and John Nesbit enough for service. They have always been most accomodating to my schedule and have gotten me in and out with a minimum wait time. Can't express the joy of this!

SwimBikeRun1

3 de nov. de 2014

The CX5 is exactly the car I was looking for and I had a great buying experience at Mazda of Manchester. Rich is very knowledgeable, super helpful with all of the options and choices, and worked to get the perfect car for me. I would highly recommend Mazda of Manchester to anyone!

lauren4927

1 de nov. de 2014

Being from Massachusetts I wasn't sure if making the trip to Manchester would be worth it. I called ahead of time and everyone was very nice and helpful. When I got there, the exact car I wanted was waiting for me and at a great price. Rich was very helpful and accommodating. Overall had a great experience. Definitely worth the trip.

baleighton

1 de nov. de 2014

Most fun ever buying a car. Rich Sita was excellent to do business with. love the car. thanks for all the good advice and getting me exactly the car I wanted. appreciate the "no pressure" approach. see you soon for my free car wash. b

Mary5986

1 de nov. de 2014

I did not buy my Mazda 3 from Mazda of Manchester but I wish I did! I get my car serviced at Mazda of Manchester and everyone is always friendly. Kyle is knowledgeable and very friendly. I don't know much about the mechanics of cars but whenever I have a question, he never makes me feel like an idiot for asking. He's great at his job and makes the waiting period less painful. It is always a pleasure to gt my car serviced here and I would recommended Mazda of Manchester to anyone!

Tmuses

31 de oct. de 2014

A pleasant experience. Dave was great! They honored a slight mistake they had made on price. didn't have to fight about it. Would definitely buy there again.

kowalesik

29 de oct. de 2014

This is the third car I bought at this dealership and I worked with the same person 3 times. Great experience - no pressure, no rush, dedication. When other places seem to not care, Bob at Mazda of Manchester wants to serve you best he can and get you the car you really want. When I look for the new or used car - Mazda of Manchester is my first choice. Good job!

Ness1998

29 de oct. de 2014

Sorry for only giving you guys a 5 stars rating, if I could make that a 10 star service I would!!! I came to Mazda of Manchester after I had a NIGHTMARE experience at Balise Mazda in West Springfield, MA. For starters, they were open on Sunday, they had the car I wanted for the price I was looking for. They helped me with my current car situation and they made to process easy and painless. The best part and my favorite part is the treatment I received. Simply amazing.

vzallan

28 de oct. de 2014

My fiance and I had a fantastic experience buying our new car at Mazda of Manchester. We got a used car that looks and feels new! It was exactly as described, and everyone was super-friendly and low-pressure. We had some special circumstances and they were very accommodating with what we needed. I have been in a lot of car dealerships and every time that another dealer would have tried to take advantage of the situation, these guys did the right thing. Go to Mazda of Manchester and ask for Bettina. While you are there also say hi to Patrick the manager (if he doesn't greet you first). They will give it to you straight, and give you fair deal.

Happy Owners of "BIG MO"rano

25 de oct. de 2014

This dealership has excellent reviews for a reason. The whole car buying experience was great. Living in Maine and driving 3 hours to a dealership to buy a car that you haven't even seen or driven in person is not ideal. The vehicle however was exactly what we were looking for and the price was in our range. We had visited local dealerships and they said they couldn't get the vehicle we wanted with the mileage we wanted for the price we wanted to pay but Mazda of Manchester did all of these. I first contacted their internet sales manager Michelle Jette, she was great at answering my questions and working on the price to fit our budget and the vehicle was already at a great price. She always got back to me promptly either through email or phone with responses or updates on the vehicle. We had a price agreed upon before we even left Maine which made things so much easier not having to haggle and we only wanted to make one trip down there so knowing the final price with tax and fees factored in really helped our cause. Later on in the buying process we worked with Rich Sika and Lisa Friedrich. They were also very helpful and pleasant. Rich actually came in on his day off so he could meet us on the only day we could make it down to the dealership and join us for the test drive and purchase. Lisa was great in explaining all the paperwork we had to sign and letting us know what warranties were available to us. There was no pressure, surprises, or hidden expenses with the vehicle. Buying a vehicle out of state seemed risky at first but after reading the dealership reviews and having one of the best used car warranties I have seen (90 days) it turned out to be a no brainer. I couldn't have asked for a better car buying experience from start to finish. Thanks again Michelle, Rich, and Lisa.

ryan.audie

24 de oct. de 2014

This dealership has excellent reviews for a reason. The whole car buying experience was great. Living in Maine and driving 3 hours to a dealership to buy a car that you haven't even seen or driven in person is not ideal. The vehicle however was exactly what we were looking for and the price was in our range. We had visited local dealerships and they said they couldn't get the vehicle we wanted with the mileage we wanted for the price we wanted to pay but Mazda of Manchester did all of these. I first contacted their internet sales manager Michelle Jette, she was great at answering my questions and working on the price to fit our budget and the vehicle was already at a great price. She always got back to me promptly either through email or phone with responses or updates on the vehicle. We had a price agreed upon before we even left Maine which made things so much easier not having to haggle and we only wanted to make one trip down there so knowing the final price with tax and fees factored in really helped our cause. Later on in the buying process we worked with Rich Sika and Lisa Friedrich. They were also very helpful and pleasant. Rich actually came in on his day off so he could meet us on the only day we could make it down to the dealership and join us for the test drive and purchase. Lisa was great in explaining all the paperwork we had to sign and letting us know what warranties were available to us. There was no pressure, surprises, or hidden expenses with the vehicle. Buying a vehicle out of state seemed risky at first but after reading the dealership reviews and having one of the best used car warranties I have seen (90 days) it turned out to be a no brainer. I couldn't have asked for a better car buying experience from start to finish. Thanks again Michelle, Rich, and Lisa.

storr8

22 de oct. de 2014

This is my second time buying a car from Mazda of Manchester. The reason I came back is because of the customer experience. In both experiences, everyone we came in contact with was incredibily friendly and knowledgable. Great cars, new and used. Great prices. Great people. I would definitely buy another car from here and would recommend anyone to them.

L E Clark

15 de oct. de 2014

Like dealing with a real friend.My experience was a long distance correspondence with Kieth Chappelle, the dealership's Service Adivisor. I was in Fitchburg MA and the Mazda was in E. Windsor CT where it broke down while my grandson was at school there. Kieth quickly developed a relationship of trust with me through his frequent contact through the diagnostic process and every step needed to correct the multiple problems discovered in this 2004 6S. The problems found and corrected were less than I had feared for a vehicle of this vintage. The work was performed as scheduled and the car was ready and picked up at the time I had been assured it would be./My sincere thanks to Kieth and the dealership's technician who performed the tedious task on a rust infested broken drive axle and braking system. Without any reservations I give my highest endorsement to Mazda of Manchester CT for services that need to be attended to.L. E. Clark Fitchburg MA 01420

Pcjones

14 de oct. de 2014

This dealership respects its customers. I was treated very well by a knowledgeable sales staff. They answered all my questions, allowed me multiple test drives and even offered an extended test drive. Price negotiation was not the usual horror story. I had done my research and they beat my expected price. On picking up my new CX5 I was given a comprehensive explanation of all the systems such that I have been able to take advantage of all it's great features. I have worked with this dealership for 8 years, servicing my old Mazda 3, quality shows in all their work. I will be using this dealership for many years to come

White Lightnin20

14 de oct. de 2014

I came in to trade in a fairly new CX-5 in order to lower my monthly payments. Rich was incredibly helpful in explaining the lease process to me and setting me up in a new Mazda6 that fit my financial needs. Even when we couldn't come to an agreement on the car I originally wanted, they did everything they could to work with me to get me a deal I could work with. I left there with a much lower monthly payment and a car that I love to drive.

Blaze9039

9 de oct. de 2014

A seamless lease . We encountered sincere people,real opinions that fit our needs. Our initial contact was with Sara the night prior and her willingness to accommodate us was impressive. I had many questions and got many answers .so meeting rich was the icing on the cake.He took a lot of time with our daughter. We weren't pressured our rushed It is nice to see such continuity. Our finance gal was fantastic too but she was filling in for someone else. As it turns out our family (inlaws) have been buying many cars from carter so I guess it was meant to be. Definitely worth checking out,,,thanks everyone!

JCumento

7 de oct. de 2014

I was looking at a used car online and decided to request some info on a trailblazer. Within minutes I had a response from Michelle Jette. It was all it took for me to come down to Carter Mazda. Once we arrived, we were greeted with friendly sales people and test drove the vehicle. The next day they found me a newer trailblazer and took it home on monday. Great team and very friendly. They even follow up with phone calls just to make sure everything is running well. Very satisfied customer. Thank you Michelle Sanchez, Lisa, Patrick, and Sue. I would definitely recommend Carter Mazda of Manchester.

Beard1

30 de sep. de 2014

We were looking for a new car and planned on stopping at several dealerships. In the end, Mazda of Manchester was the only one we went to. The experience was perfect, no pressure, no hassle and we got the car we wanted. Many thanks to Dave for assisting us throughout as well as Lisa when it came time to work out the loan.

sam426

28 de sep. de 2014

I would highly recommend Mazda of Manchester bcuz customer service was wonderful the staff was great the vehicle uh is amazing drives comfortable great on gas. Dave Small salesperson n Suzan Muzzy frm finance they r awesome they makes my experience at Mazda excellent u guys r fast very helpful and friendly I felt very comfortable there, it was a pleasure doin business wit u. Mazda of Manchester is the place to get ur used r new vehicle r even just to ask questions someone is always ready to help r answer any question u have.

Analisa Novak

26 de sep. de 2014

Rich made buying my first car an amazing experience ! Very helpful and patient and super knowledgeable ! I would recommend anyone who is looking for a Mazda to come and speak to rich

jxs24

24 de sep. de 2014

Everyone was very helpful and friendly. I was helped by Brandon and was very pleased with how he handled everything. He was not pushy and when the car i originally went to see didn't work out he brought out a better car for me to look at. Lisa in finance was very nice and willing to work with me though i had bad credit and little money to put down. Would recommend this dealer to anyone and will probably go back when it is time to upgrade.

Genevieve Ballinger

22 de sep. de 2014

Rich and Susan were really great to work with. I did initially go there and spoke with Bob, who wasn't very helpful and gave me a lot of incorrect information about the different types and years of the Mazda 3 that I was looking at. I told him about my price range and he immediately told me I should lease a car. Which I don't want to do because I like to keep my cars for a long time. But I came back a couple weeks later anyway to check out a 6 speed manual transmission 2013 Mazda 3, which was hard to find. When I came back, I was handed over to Rich, who was really great. He did not place any pressure on me, and was very knowledgeable. Gave me the right info (which contradicted things that Bob had told me) and worked with me on my price range. Susan, who handled all of the paperwork was just a real pleasure to talk to as well. All in all, great experience. And I love my car!

Sariene

19 de sep. de 2014

Rich and Sue were great to work with. They were patient, hospitable, knowledgable and fun. The Mazda2 is a a great car for the price. It's super fun to drive- so much so that I've already put too many miles on it! I do wish that Mazda went above the industry standard concerning the mileage warranty.

Al Jag

19 de sep. de 2014

Basically was interested in two cars, a Mazda cx5 and a Subaru Forrester. Went to Mazda dealership first and told Rich we were interested but wanted to check out the Subaru also. Rich took the time to explain all the bells and whistles on the Mazda cx5 and let my wife take it out on a test drive. Gave me a price for the car with no trade-in. After we left, we check out the Subaru next weekend and wife decided the Mazda was for her. Went to another Mazda dealership and checked out the same car. Salesman explained nothing. I felt like I knew more about the car then he did after talking with Rich. Bottom line, we bought from Manchester Mazda (Rich) because of the personal touch and price he gave us. Even let me take it out for another ride before purchasing. A very pleasant experience. Susan, also a very pleasant experience from finance department. I am not crazy about the car purchasing process (all the games), but I can say this was about the best experience I had buying a car.

janet9643

17 de sep. de 2014

My son leased a Mazda 3 a few weeks ago and I was so impressed I had to lease my own. I loved working with my salesperson, Brandon Hansen. He was knowledgeable, professional and above all fun! The same can be said about Susan Muzzy, the finance officer. They answered every question and made me feel completely at ease. Everything about the transaction went smoothly and I'm very satisfied. I highly recommend Mazda of Manchester to anyone.

djferr2112

16 de sep. de 2014

This is my 3rd purchase from the Carter Dealerships. My 1st two being from Chevy and this being from Mazda. Everyone there was very very helpful and knowledgeable. Brandon was our salesman and answered every question that my wife and I had. Jim the sales manager and Lisa another sales person we also very helpful and accommodating. Susan in finance was able to get our payment where we wanted to be. We even spoke with Steve Carter. I am ready to return and purchase another CX-5.

mikeholl

16 de sep. de 2014

Dave Small was our sales person. I have purchased at least 8 new cars in the past 15 years and he was the easiest person I have ever worked with. He knew the vehicles and models well and he never pushed during the process. I will certainly but another car from him when the time comes.

DHConant

10 de sep. de 2014

I had done all the research and found the CX-5 to be well suited to my needs; AWD, fuel efficient, safe, fun to drive, all the latest technology features and, unlike my previous vehicle, without a recall notice showing up in my mailbox every week.Mazda of Manchester was one of the few dealers open the Sunday after the Fourth of July...which worked perfectly for me. Like most people, I don't exactly look forward to shopping for a vehicle, and as anyone who has kids and a full-time job knows, there's not a lot of extra time in the day to spend hanging around a showroom.Rich Sika was fantastic. He knew the product he was selling, explaining all the features during the test drive and when I took delivery of the vehicle, he was extremely thorough and made sure everything was set up and ready to go. (I got the grand touring technology package on the CX-5 and I don't regret that decision one bit.)When it came time to do the paperwork, Lisa Friedrich was beyond efficient and equally pleasant to work with throughout the entire process. Whether you dread car shopping in general, or the thought of having to deal with a discourteous, no-nothing showroom drone makes you wish you were having a root canal, the people at Mazda of Manchester will change your mind and put a smile on your face.

tvid

8 de sep. de 2014

I recently contacted Ms. Michelle Jette regarding the lease of a new Mazda 3. She was very friendly and responsive throughout our discussions, the initial quote offered was reasonable, and the experience overall was by far the most pleasant of all the dealerships we spoke with. I would highly recommend Mazda of Manchester, and Michelle Jette in particular, for anyone interested in a Mazda.

teal.king.5

13 de ago. de 2014

My new car search began on a snowy January morning with Michele Sanchez. I liked her right away. She was very professional, but told me a funny story about birds nesting in the A of the Mazda sign over the door, and when they reluctantly took the nest down, the bird just moved to the other A! After a test drive, I told Michele that I was just starting my search and wanted to look at 5 other brands before deciding. She didn't pressure me, which I liked! Long story, short, it took me 6 months to come back and retest-drive the Mazda6. She remembered me, and which model was my preference. She very thoroughly went over the features of the car. I also dealt with Patrick Cosgrove, who was familiar with one of the other brands I was considering, and he pointed out some feature differences that helped me choose the Mazda. I would recommend these people and this dealership highly!

ernie.almero.9

10 de ago. de 2014

Rich is a very professional friendly man who help me and my wife looking for the right car for us because we have a new baby. We picked CX-5 touring because we just want the car's appearance as well as the 5 star crash rating of it. The space inside the car is just great and rich help us so much explaining all the detail of the CX-5. Rich knows the car very well and he's is just like a walking encyclopedia of Mazda cars. He is very courteous and very polite which make us feel at home when we look for a new car. He help us test drive the car and explain to us the detail and performance as well resale value of the said car. Rich is a great assets to the Mazda dealer because he is just a great friendly sales consultant who knows very well about he's product which is the Mazda cars. I will always recommend Rich Sika to all my friends who will be looking for a car in the future. Of course I will recommend Mazda of Manchester where the great sales consultant Rich work. Rich you are always just the MAN of Mazda of Manchester. Keep up the great work Rich SekaHappy customer,Ernie C. Almero

zoom!zoom!

6 de ago. de 2014

I recently purchased new Mazda and salesperson Rich was going over every detail with me until 9.30pm! I was able to pick up my car the next day. I had a great experience with Lisa as well, who smoothly went over all the paperwork. They wont push you to buy any additional options in the car you are buying. Very customer focused! Highly recommend to anybody who is looking for a car!

bethxcoogan

4 de ago. de 2014

I am so thankful I stumbled upon Manchester Mazada. The salesmen (Richard and Bob) were both extremely helpful in providing me with the best experience. They answered my questions thoughtfully and thoroughly, while not pushing me into making any rushed decisions. I would recommend this dealership to everyone!

Em247

30 de jul. de 2014

I can't recommend Manchester Mazda, and more specifically, Jay and Lisa, enough! We recently purchased a car and found every step of the way to be fantastic! Jay was very kind, and responded via phone calls and email promptly. He answered every question that we had and made the process a very enjoyable one! Having visited other dealerships in the past, we were very pleasantly surprised to have such a customer oriented experience. Everything from the paper work to the test drive was very pleasant! I can say with 100% sincerity that I would recommend Jay to any of my family or friends, and will also be back to visit when the time comes again for another car (although not for a while because we are so happy with our purchase!)Thank you again Jay and Lisa!

jmyjmyjmy

30 de jul. de 2014

Rich Sika was an excellent salesperson and Lisa went through the closing getting through some snags easily. I got a fair price and would recommend anyone to go see them.

Kathleen Dickinson

27 de jul. de 2014

I had a great experience with Mazda of Manchester! Bob was very knowledgable and helpful! I went with my father as we were both looking to buy cars. Bob was able to assist both of us in a timely manner! I have had my car for about a month and a half now and am very happy with it! Thanks!

ricknice

23 de jul. de 2014

I was in a terrible position and I decided to visit Mazda of Manchester AND Rich Sika and Patrick they both did their very best and got me out of a terrible situation. I was able to get another vehicle. I'm so very GRATEFUL and SO GLAD I walked into Mazda of Manchester!! IT IS GREATLTY APPRECIATED & I will always be thankful to Rich and Patrick. Tammy Brown

czar990

16 de jul. de 2014

So first of to shorten this review a little its going to be in list format,1. Put a Hold payment on a Mazda 3 GT 2.5.2. Go back in two day to pick it up, and they traded with another dealer (car was moved to NJ 5 hours away and another 400 miles on it) they cant get it back for me.3. The same car was coming to their dealership from Japan in about 10 days (so they say).4. Fought for more money off the car because I had to wait and my $500 didn't do what it was meant to do (hold a car for me)5. Finally got a remote start for free because of the trouble of them selling my car. but i had to pay for the installation.6. they wrote up the paper work and I reviewed it (I bought the car before it was even there to do them a favor and give them a sale before the end of the 1/4) there were some errors in their math, and when i asked what some numbers meant they couldn't give me an answer.7. After reviewing the price math I found the error and they had to do the paperwork all over again. I signed the paperwork and went home to wait 10 or so days for my new car (I was super excited).8. 12 days of waiting no call from mazda of manchester, I call them, and they say my car is not in yet they are expecting it any moment now (they say they will call me with updates)9. 15 days of waiting no call yet, I call again, no car same explanation.10. I call a couple more times can't remember exactly how many times but the point is that they didn't call me a single time. 11. on the 25th day of waiting my car finally came in (i called again). 12. They did the paperwork all over again because I waited so long.13. now that the story is out of the way, I must say that the car being late wasnt there fault and them selling the car i put a hold on was a simple mistake, overall they are great people and I would buy a car from them again. they dont try and screw you over they want to help and actually give you a good deal.

susanj67535

10 de jul. de 2014

Between my husband and I, we have purchased 2 vehicles from this dealership, and we both have had a very positive experience. Our main contacts and the dealership were with Bob Hansen and Lisa Friedrich. Both are very professional and knowledgeable while being warm and welcoming. The process of purchasing a vehicle went very smoothly with a minimum of stress. Bob was a good listener and was very attuned to our needs as far as selecting the right vehicle and trim level. Lisa took care of the financial end of the transaction which was quick and painless.The care and attention continued beyond the sale of the car. Bob was very helpful in solving a problem I was having with my navigation system several weeks after the purchase of the car. I was very grateful and the effort on his part is above and beyond the customer service I would expect at most dealerships. We also dealt briefly with Rich Sika who gave us a wonderful explanation of the workings of the Sky Active Technology.

ABlodgett

30 de jun. de 2014

My wife and I decided to stop by Mazda of Manchester after an internet search revealed they had three MX-5 Miatas on the lot. Rich Sika came outside to meet us and things just clicked. This was the best car buying experience we have ever had...and we've purchased quite a number of vehicles in over 40 years. There was zero pressure, all our questions were answered, pricing was fair and Rich and the rest of the staff were very friendly and accommodating. It was almost surreal. We did purchase a car on the lot. I will definitely do business here again.I cannot as yet comment on the Quality of Work but, if it's anything like Sales, we'll be happy. If you're interested in a Mazda stop by and see Rich.

Chrisd92192

20 de jun. de 2014

I enjoyed my time at this dealer. The process was quick, well explained, and a good learning experience considering I was buying my first car by myself. Rich Sika is a knowledgable salesman and I recommend paying him a visit.

bryan1537

17 de jun. de 2014

Had agreat experience with Rich Sika. I am very satisfied with the entire used car buying experience at Mazda of Manchester. Great price, service, before and after the sale.

Deepfryer

12 de jun. de 2014

I highly recommend Mazda of Manchester, especially after I found Liberty Mazda (in Hartford) to be lacking in their customer service. Michelle Sanchez helped me to find the perfect car, which was a new 2014 Mazda 3. Great car by the way. Michelle was very helpful and not pushy at all. No one kept me waiting, everyone was friendly and eager to please. I got a good price on the car and a pretty nice deal for my trade-in, plus a very good financing offer. Mazda of Manchester is the best!

JoanneBeauliei

6 de jun. de 2014

I inquired about a Mazda vehicle for my daughter via the internet. Michael Sawyer was very prompt and replying. I explained what my daughter was looking for and what she could afford. She has a Mazda 3 (2008) that she was trading in. Michael kept in touch with me via email pretty much daily. My daughter wanted a vehicle out of her price range, but Michael did his best in trying with all the incentives available and we decided to look at a Mazda 3 hatchback. I talked to Michael on the phone a few time, and was very impressed and felt very comfortable - no pressure, not pushy. We did meet with Rich Sika this past week to look and test drive a vehicle Mazda 3 Hatchback. Rich is newer to this dealership, but was very helpful and knowledgeable. Rich understood what we wanted and didn't try to talk us into something else. Rich worked quickly with the sales manager and came up with a quote for us. Did have to play the waiting game back and forth with the manager. After a couple of days. My daughter decided not to go with a Mazda 3 and, when Rich called to see how thing were going and if there was anything he could do for us (he left a message). I called him back and told him we had decided on another vehicle - not in the Mazda family. Rich wished me the best. Rich even followed up with an email wishing my daughter the best and if there's anything he can do for us in the future or if we ever have any questions, he'd be more than happy to assist us. I would highly recommend this dealership and if a family or friend is looking for a Mazda I will send them to Michael & Rich. Thank you for all your hard word.Joanne Beaulieu

meshow

5 de jun. de 2014

The way it should always be.....I mostly knew what I wanted. They showed it to me explained all the options. I tried it. Had a no pressure time to think about things I bought it.

mtandm

5 de jun. de 2014

Karolina was by far the best sales representative. Prior to my visit at this dealer, I had gone to a few other dealers who honestly didn't seem that interested in selling me a car and frankly lacked customer service skills. Karolina was extremely friendly, caring and was willing to do whatever it took to get me to buy the vehicle. I appreciated her honesty and willingness to give me any information I asked for. Went I arrived at this dealership I knew I wanted the Mazda CX-5 Sport model, but wasn't convinced I should buy right away. I didn't feel pressured by Karolina and her ability as a good salesperson to cater to my needs are what made me seal the deal and buy my new Mazda CX-5 from her. I strongly believe in good customer service and I will go back to this specific facility for maintenance because of it. Even though Liberty Mazda is closer to my home, I would prefer to go to Mazda of Manchester. I would also like to mention Lisa Friedrich who was willing to do whatever necessary to get the paperwork signed. There was some confusion about the signing of paperwork and Lisa did not hesitate to solve the problem, more importantly she made me feel like I was an important customer. I am reasonable to believe misunderstandings happen, however it's all in how it's handled. I highly recommend Mazda of Manchester and specifically Karolina and Lisa.

Joe_Mazda6

28 de may. de 2014

Good experience. Relaxed environment and friendly, knowledgable staff. Dave was responsive to several emails, making the leasing experience convenient and easy. They were very up front about all fees and final, out the door price -- they gave it all to me in writing before asking me to sign anything.

Stephouse

27 de may. de 2014

Both Frank and Lisa were pleasant to work with. I couldn't have been more relaxed during a car buying experience. Thank you for treating me like a friend or neighbor.

ray_neal2001

24 de may. de 2014

My experience in mazda was great all around. The salesman was extremely helpful, knowledgeable and very friendly. Dave Small made my car buying experience enjoyable and i got a great deal on my car.

MichaelFarrell

17 de may. de 2014

I have bought quite a few cars in my life...This was by far the easiest. I loved the no pressure sales tactics. I highly recommend.

Huskyltd

9 de may. de 2014

I purchased a CX-5 from Mazda of Manchester after going through a bankruptcy. Lisa Friedrich and Patrick did a great job of getting me into a new Mazda with a lease, which is difficult with poor credit. I plan to purchase the car when the lease is done, but they were excellent. Also, a young woman named Michelle was a great help showing me the features of the car and nobody at the dealership had the stereotypical car dealer "game.". Theybwere just friendly and informative. Easily the best buying experience of my life.

Realtorchrisb

8 de may. de 2014

I just purchased my second car in a year from Mazda of Manchester. My sister, niece and daughter have also purchased there within the last year. We all had wonderful experiences and dealt with Dave Small as our salesman. His professionalism and knowledge is unsurpassed. Highly recommend!!

vernbeau

8 de may. de 2014

I was shopping for a compact SUV. I had narrowed my search to 4 vehicles (Subaru Forester, Honda CR-V, Nissan Rogue, Mazda CX-5).The CX-5 was the last vehicle that I test drove. My wife and I walked into the Mazda of Manchester dealership on a Saturday afternoon andit was apparent that they were quite busy. Karolina managed to break free when she saw that we were waiting for a sale person. She was very friendly and professional and after discussing our desire to test drive the CX-5 she pulled one up to the door for it to warm up before we went out (winter in New England). She was very knowledgeable about the vehicle and we discussed how it matched up against the other 3 competitive vehicles that we previously test drove. Karolina took us on some local back roads as well as the highway. When we returned to thedealership she did not give us a heavy sales pitch but offered to answer and questions that we might have as we made our final decision. For me, to CX-5 and the Nissan Rogue were very comparable vehicles. In the end, I chose the CX-5. I would certainly recommend Karolina to any person interested in test driving a new Mazda vehicle.

AndrewCook

7 de may. de 2014

I gave up on USAA's car search program because it was showing too many flaky car dealerships, one even stole my paper work that said how much the car was worth. Another refused to give me back my Deposit after they failed to reserve the car I wanted. I went online and searched "Mazda CT", and Mazda of Manchester was showing a 4.9 out of 5. I thought why not, and I could always walk out if they try X,Y and Z. I walked in with out calling any one and within a minute was greeted by Michele. I told her the color, make and model I wanted, but unfortunately they didn't have it. I asked if there were any in the area, and one of her coworkers made a few calls and found what I wanted. He came out and showed me the list of cars in the area he could get for me. He then told me if I was interested, I could swing by Friday and see it. Two days later, Michele emailed me with the car's VIN number and said If I want to see it, I can come in tomorrow. Sure enough the next day, it was there, same car model I wanted with matching VIN number from the Email. I bought it that hourIt was that easy. There was no theatrics, no drama, no acting and no magicians. The sales rep I started with was there from start to finish, and the price didn't magically change in the 3 days I waited. No one touched my paper work with out my permission and it was always promptly handed back to me.

amydaniels9999

2 de may. de 2014

I recently purchased a used Mazda from Mazda of Manchester and had a fantastic experience. Michelle Sanchez did a great job seeling us our Mazda; we didn't feel pressured and she was pleasant and easy to deal with. We dealt with several people in the office throughout the process and each and every one was friendly and helpful. This was by far the easiest and least stressful care buying experience we've ever had. We would recommened this dealership and Michelle to anyone and will do business there again in the future!Amy Daniels

jtantin

28 de abr. de 2014

I was referred to Mazda of Manchester by my co-worker when I mentioned that I needed a new car but wasn't sure if I'd qualify for financing due to a less than desirable credit history. I went on the website and immediately saw the car I wanted and the live chat on the website made it easy to make an appointment, Mike Sawyer was my internet rep and he was friendly and able to answer all my questions. I requested Lisa as my sales consultant because she came highly recommended by my co-worker. when I arrived for my test drive I was early and Lisa wasn't here yet but Bobby was really kind and took me on the test drive instead. We went on a pretty long drive on different types of roads so i can get a good feel of the car. Lisa took care of me when I came back and within 2 days got me approved at a reasonable rate for a car I never thought I'd be able to afford. My favorite part of the entire experience is how every single person I encounter at Mazda of Manchester never treated my as another sales opportunity but as a person. It feels great when you're in the process of buying something as important as a car to have people that genuinely want to help you! I would recommended Mazda of Manchester to anyone. And when my co-worker told me she got a $100 for the referral I was even more excited about my purchase.

Heidi Corrigan

25 de abr. de 2014

I had a wonderful experience with Mazda of Manchester. I had started working with Michelle Jette through emails and she helped me come up with a monthly payment that would fit my budget. She went above and beyond service....she wouldn't give up as she knew how important it was for me to have a car that was comfortable to drive and get in and out of and also for my mom, who has severe arthritis...The Mazda CX5 is perfect. I then worked with Bob Hansen, who with his professionalism and his sense of humor made my first drive in a Mazda CX5 and wonderful fun time. I was hooked!! Michelle and Bob contacted me after I got my car, Michelle to tell me how happy she was for me and Bob has emailed me several times and called me the following day to see how my husband like the CX5...Service can't get better than this. I have already recommended Mazda of Manchester to friends and family. I LOVE my Mazda CX5

AramisCT

23 de abr. de 2014

I am impressed with the Carter Family experience of professionalism and courtesy the employees at Mazda of Manchester have shown. We have purchased four cars from Carter Chevrolet, Dodge and now Mazda. The Best continues to get Better!

Betzyperez

3 de abr. de 2014

My experience at the Mazda dealership was not only a professional one but comforting as well. Getting a reliable vehicle was something I needed desperately and after looking for a bit ended up In the Mazda of Manchester. Dave was very friendly and made the experience go smoothly. I already kinda knew I wanted the Dodge Journey we had seen. But taking the test drive and talking to Dave made my decision simple. They understood the importance of my needing a new vehicle for my family and worked on getting me an affordable payment which was crucial for me and my budget. Overall my time was well spent with no pressure. Thank you.

radow

24 de mar. de 2014

Frank did a excellent job. The whole process took about 2 hours and I ended up with a beautiful Mazda 6 on a 3 year lease. He was knowledgable, fair and friendly. It was the best experience I have had in the 45+ years of auto purchasing. I highly recommend Frank and the entire staff of Mazda of Manchester.

JRS850

21 de mar. de 2014

When I first walked in I wasn't sure what to do but everyone there was very kind and they the explained everything to me step by step starting with my test drives with Michelle to my very helpful meeting with Lisa because of them I was not worried about the process at all and I liked the fact that they wanted to make sure I was comfortable with my decision I would recommend them to anyone.

dandk1989

11 de mar. de 2014

Michelle was very attentive and prompt. She was sincere and trustworthy. I would definitely use her again. She expedited the process. I will recommend her and the dealership to others.

johnkaczowski9

8 de mar. de 2014

What a pleasant experience! Frank actually listened to what we wanted and found us the perfect car. He did not push his own agenda. He was extremely knowledgeable about the different makes and models, whether it was about Mazdas or the Mini Cooper we actually purchased. The whole Manchester Mazda team was very friendly and helpful. What a delightful change from other car dealerships.I would and will recommend Manchester Mazda to all my friends and family.

craighendrickson

28 de feb. de 2014

I brought my wife in to take a look at Mazda's crossover offerings to accomodate our growing family. We worked with Dave Small and took a look at the CX-5. Although just there to look, we were impressed enough with the vehicle, the sales process (no pressure, and extremely knowledgeable of the product), and the pricing that we chose to end our search then and there. We have had our new car for about a month now and my wife absolutely loves it. I have bought plenty of cars n my life and would definitely recommend this dealership based on my experience there.

maxxximus

26 de feb. de 2014

I had a very nice buying experience at Mazda Of Manchester, everyone was very nice, and Karolina was very knowledgeable about the car that I was purchasing. She also helped me get a good deal. Needless to say I am very pleased and will most likely return/recommend friends and family to this dealership.

c089506

25 de feb. de 2014

I bought a Used 2006 GMC Canyon form Carter chevrolet approximately January 2014.I heard a bearing type noise coming from the engine compartment , especially when just starting the vehicle.I suspected the Tensioner or Idler pulley was making the noise.Since I have a 90 day warranty from Carter chevy I decided to try to get it looked at.I was told (By Carter chevy) to go to Mazda of Manchester for Service.I dropped it of in the Morning on Saturday 2/22. When I got there I met Kyle Chappalle.Kyle impressed me the minute I met Him. He was very attentive to my problem, and within a matter of hours I wasable to pick up the Vehicle with a New Serpentine Belt Tensioner. Now I can say that the noise I heard was no longer there.BACKGROUND : In the past I have done all of my own work on my Vehicles, because quite frankly I never trusted anyone working on my car.I must say that after the experienc with Mazda of Manxhester, I am a true beleiver that there are good service places out there and I must say that Mazda of Manchester made me a true beleiver.I am a Mechanical Engineer and am an avid Shade tree mechanic. I have done much work on my own cars, such as;1). Tranny fluid filter and flid change.2). head gasket replacemtn on a front wheel drive (olds) Ciera.3). Multiple brake jobs.4). Heater Cores.5). Clutch replacement6). too much else to list here.I am now in my 50's and I must say that I have finally found a repair center that I fell in love with.I would not hesitate to take my car to mazda for any type of repair. They even washed my car. This was the first wash since I bought the car (it is still winter).I work at Pratt and will HIGHLY recomnmend Kyle and his buddies at Mazda of Manchester to my Coworkers.I know I rambled but I never thought I would truly trust anybody working on my car, exce3pt for Mazda of Manchester.Thanks to Kyle and the entire team at mazda of Manchester.

MAProudDad

14 de feb. de 2014

As a long time Ford owner, I can't remember the last time I was at a dealership other than Ford. Owning a 5-speed 2008 Focus (that had been a great car) but due to lower back issue, I needed a vehicle with an automatic transmission. I decided to check out Mazda of Manchester because my daughter has had a great experience with her 2011 Mazda 3 i Touring sedan. I was looking at their used Mazda 3's on the lot and Jay Wood approached me asking if there was anything that I would like to take a closer look at or a test drive. I found a 2011 that I liked a lot and asked if we could take it for a test drive. Being later in the day with darkness closing in, I found that I liked the vehicle so we went inside to work out what the cost would be with my trade in. Walking in, I braced myself for the typical dealership games (being passed around up the decision making chain, the lost key game, the no one wants your trade-in game, the I can't remember what you were promised but let's start all over at MSRP game and on and on). Actually to my surprise and delight, it was a no-nonsense, pleasant experience! Jay offered what was a fair price for my vehicle AND CAME BACK WITH A GREAT PRICE for the used Mazda 3. I told him that I wanted my wife to see the vehicle and that we would be back the following Saturday. There were no pressure tactics and we set up a time for the following week.A week later I returned with my wife and daughter and we looked at the vehicle. After closer inspection during the day, we found some items that we were not aware of on the 2011 Mazda 3 and decided to pass. We decided however to continue to look around (because of the great experience) and found another vehicle, a 2012 Mazda 3 and after taking it for a test drive, I asked Jay if he could give us the same great price for the 2012. He came back with a very reasonable offer with my trade-in and he sold us the vehicle. We are extremely happy with our 2012 Mazda 3 i Sport and our purchasing experience with both Jay Wood, Lisa Friedrich and Patrick the Sales Manager. The paperwork process was smooth and the dealership worked out the new plates and registration for me, which helped being 45 minutes away in the Springfield MA area. Jay introduced me to the service and parts department staff as well as the drop box for keys. So if you want a pleasant, no-nonsense, no drama experience where you are ACTUALLY RESPECTED through the process, I strongly recommend this dealership and both Jay and Lisa who were consummate professionals. My wife now wants to buy a Mazda 6 from them as her vehicle.I guess I'm not a Ford guy any longer.

bvince

14 de feb. de 2014

As mentioned to Frank before I drove off the lot... Hands down the best customer service I had received at a car dealership. Very upfront and they were able to break everything down for me in a handy-dandy sheet with all the cost/fees associated with the purchase as well as possible financing scenarios (interest, term length, monthly payments) which was totally awesome. All around Great customer service and very attentive. Kudos to everyone there at Mazda of Manchester.

v3e1n4

8 de feb. de 2014

Frank made me feel at ease the moment he approached me on the lot. There was nothing pushy about him and he walked me through every feature of the car. I thought he went above and beyond to answer all my tedious questions, and that was truly appreciated. I would definitely buy from Frank and Mazda of Manchester again.

KimberlyMarieRocks

8 de feb. de 2014

One of the best experiences I've had looking for a new car. Mr. Fomo was very informative and wasn't all pushy like most sales people I've encountered.

tjm1

29 de ene. de 2014

Overall experience was excellent. Staff were pleasant, helpful and service oriented. Made the purchase easy and worry free. Well done on all accounts. Pleased with the decision.

hankeb11

20 de ene. de 2014

Kate Micari was very professional and knowledgeable. She put us at ease, answered all of our questions, while never making us feel pressured. "User Friendly" is an accurate description also very appropriate to use when speaking of Kate's way of interacting with prospective buyers. We would most definitely recommend prospective shoppers/buyers stop by Manchester Mazda of Manchester and ask to see Kate Micari. They will not be disappointed!

kenzilla512

19 de ene. de 2014

After reading through multiple dealership reviews online during my search for a used car, I decided to drive 35 miles to Mazda of Manchester and the experience did not disappoint. Everyone I interacted with was friendly and professional, able to answer every question, with a low-pressure approach that left me pleased and actually happy at the end of the car-buying experience. Dave Small was pleasant to work with, and I would recommend calling him if you're ever in the market for a Mazda.

karateangel

15 de ene. de 2014

This was first time I bought car without any hazzle or pressure. Everybody in the dealership was friendly and easy to work with during the purchase of my car. I highly recommend this dealership!

Cesidore

11 de ene. de 2014

We came to Manchester Mazda after going to three other dealerships (Honda, Toyota and Mazda). We were greeted immediately with a friendly smile and introduced to Kate Micari, a sales consultant. Kate impressed us with her professionalism and knowledge of the cars. She also has a great sense of humor.We test drove a CX-5 and loved it! After also talking with Bob, we knew that this was the dealership we wanted to do business with. We never felt like there was any pressure, which we find extremely comforting. Since we will be moving to Florida within the next year, Bob offered to locate a good Mazda dealership in our area.To us, that is customer service above and beyond. If you want a pleasant car buying experience from start to finish, visit Kate Micari and Carter Mazda.

batwood123

10 de ene. de 2014

I went to 3 different Mazda dealerships in CT and Mazda of Manchester was by far the best service and price. The staff was friendly and didn't put the uncomfortable pressure on me to buy a car immediately. The process ran smoothly from viewing inventory, purchasing, financing to driving the car off the lot. I definitely plan to buy my next car from Mazda of Manchester.

TalkingBombs

10 de ene. de 2014

Back in November 2013, I was involved in a car accident that unfortunately totaled my amazing 2011 Nissan Sentra. Once the settlement came from the insurance company, I then had to go through the painstaking hassle of finding a new car. This may sound strange but I was having a difficult time looking at a new car to get into, as I was very attached to the car I just got out of. You would think that the worst part of this would be finding a new car, actually it was more-so dealing with sales people. Before coming to Mazda of Manchester, I had managed to visit about ten different dealerships in a week and a half span, all populated with either skeezy sales people or sales people that just didn't take me seriously. (I mean seriously, once someone says they just got out of a 2011 vehicle and have an insurance check, you think they'd be automatically interested.)It was about 4:30/5pm on a Saturday, after an arduous day of looking and talking to the skeeziest of the skeeziest (pretty much any Nissan dealership in the Western Mass/Hartford County area, if you were wondering,) I was just about to give up, but then saw the one Mazda dealership that was less than twenty-five miles away from my home. I decided to scan the *gently* used lot before completely giving up hope. As soon as I pulled in, there was a sales person running right out the door to greet me, but I (less than politely) snubbed him. Thinking that I wouldn't find anything, all of the sudden, I happen to come upon this sleek 2010 Mazda 3 that was the epitome of *gently* used. I decided "Why not?" and walked into the dealership and walked up to the first sales-woman I saw (and that I had seen on this entire adventure) and simply said "I want to test drive your Mazda 3, I don't want to hear anything about it, just let me drive it." And that is how I met the amazing Lisa Friedrich. If you're someone who is easily infuriated by the cliche sales person type, or anyone in general actually, I would recommend Lisa Friedrich. She is extremely knowledgeable, friendly, and helpful. She will stop at nothing to make sure that you are getting the "best bang for your buck." I'm sure if Mazda of Manchester has Lisa, I'm sure the rest of the sales group follows by her amazing example as well!

Aileen21

7 de ene. de 2014

First Frank screwed up the sale by dropping the ball on getting finance and blaming my son when in fact he took the day off and forgot to tell us that. He tried to blame us for it taking so long. Frank told my son on Wednesday that he could not do the sale that day,that he was off Thursday, but could do it on Friday. My son took the day off work, did the finance application on line, I called our insurance to change everything,all of which I believe should have been done by Frank. We waited all day Friday and finally at 4.30pm I called the dealership to find out that Frank was off and no one knew what was going on. Lisa tried to help but at that point too late. So Saturday, I left work early to go to dealership with my son,and Frank was not sorry in any way. In fact, he had an attitude and was trying to blame my son. We were about to leave and go somewhere else when he finally said he was sorry he dropped the ball, and to make it up to us they would install satellite radio to the car. Against my better judgement, but this was my sons decision, and he was so excited about buying his first new car, we stayed and bought the car. We made an appointment for January 7 th, 2 weeks later, to have the radio installed. So, you would think all is well, right....NOT..we dropped the car off the night before, arranged our schedules to drop Mathieu at work and pick him up. We are on our way to pick up the car at 4pm in the afternoon and when we get there, Dave, the service manager rudely tells us that the part did not come in. No phone call to us, nothing.....now they say I guess we will have to get u a rental car. They knew for two weeks that we were coming in for this installation. They did not call us to tell us they did not get the part, and then they are rude to us......Worst customer service I have ever experienced. I have bought many cars in my life and have never been treated so poorly or badly. They did not show any remorse or care about the fact that they dropped the ball not once but twice. I wanted people to know how poorly we were treated.

AllenJM

7 de ene. de 2014

My buying experience with Frank could not have been easier. My husband and I stopped in one Sunday to take a new CX-5 for a test drive. We had been shopping for a new car for a few weeks, and this was one of the last cars on our list to drive. During our first visit, Frank explained all of the benefits of the car and the brand, but was not pushy at all. We left without making a decision (since we wanted to discuss in private).Frank followed up with a friendly email the next day. A few days later, I called to set up an appraisal for my trade and to discuss purchasing the vehicle. The appraisal process was simple and we were given a fair price for our trade. We did our research before going and knew what we wanted to pay. The price we were quoted during the test dive was higher than the sales price offered during this second visit. We settled on a price very quickly (their offer was about what we were willing to pay) and negotiated for floor mats. We left satisfied.Unfortunately, the car we test drove (which was exactly what we wanted) had been traded to another dealer, so Frank had to locate the same car elsewhere and arrange to have it transferred to Mazda of Manchester. Apparently getting the car was not the easiest task, but he delivered on schedule, just after Thanksgiving. The car had a few added accessories, such as roof rails, that we didn't ask for, but we were not charged for them. So, we ended up with the car we wanted, plus some added bonuses, on schedule at a fair price.Throughout the process Frank was very friendly and helpful. I appreciated his very straightforward approach and would not hesitate to recommend him or Mazda of Manchester.

resto 55

20 de dic. de 2013

I had a pleasant experience while I was buying this Mazda cx5 the sales people where very friendly and of course Kate was very knowledgeable and showed me how to set and use all the electronic stuff i am very happy with my purchase

jesse saliga

14 de dic. de 2013

Dave is a legit guy. I visited a bunch of dealerships and I liked his attitude better than any other salesman. I would recommend this dealership to anyone with interest in a mazda.

MARK

13 de dic. de 2013

I recently bought a car from Frank Fomo at Mazda of Manchester and I would highly recommend him. I would buy another car from him without reservation. I stopped in one night after a long day to look at a used car I had seen on line. I was not really in the car shopping mood but Frank was very laid back and not pushy at all. He was helpful but not overbearing.I wanted to buy the car but it needed to have a few details taken care of before I was totally satisfied with the car, and Frank took care of it. I also had a car to trade in. The title and the lien information were both missing from my trade in which could have been a big hassle, but Frank and Rob took care of all the details and the process went very smoothly.The car runs and looks great and it was very easy to deal with Frank and everyone else at Mazda of Manchester.

aliciamitchell

26 de nov. de 2013

My overall experience was exceptional from the time I walked through the door and when I left. Frank and Robert were very knowledgable. Frank always has a smile on his face. Frank took his time and made sure i was comfortable with my selection. I would highly recommend this agent. Robert was also great he went over every single detail regarding paperwork with me. These two were very down to earth and made me feel very comfortable.

Battista53189

13 de nov. de 2013

Great dealership. Made my car buying experience easy and the employees were very friendly and extremely helpful. I would highly recommend this dealer. I was very satisfied with my purchase

lwsparks1203

13 de nov. de 2013

I researched the Mazda5 and shopped around. Lisa and Michelle at Mazda of Manchester were extremely helpful in providing information to make a purchase decision. Lisa accomodated a "liberal" test drive and worked with me on price. Robert was clear and consise in explaining financing and registration. Overall it was a great experience and we are happy with the choice we made.

cx9grl

11 de nov. de 2013

Frank was an AWESOME guy to work with. He was helpful, informative, friendly, and not too pushy. He helped me set up my Bluetooth and my navigation... great guy to work with!! Highly suggest him as a salesman. I would buy any car from him in the future.

jabaker0717

9 de nov. de 2013

From beginning to end, my new car purchase went smoothly at Mazda of Manchester. My sales rep (Dave Small) was exceptionally friendly and helpful. The remaining staff that I dealt with were professional, forthright and friendly. I felt I got a fair deal compared with 'bottom lines' from other dealers I had visited.

LCO119

7 de nov. de 2013

Frank was very knowledgeable about the car I was interested in and the way it compared to similar cars of other brands. In addition he stayed way beyond closing time to help me learn about the car and make the big decision to purchase it. It was also nice and reassuring to hear how popular the car I was looking at is among the employees of the dealership. Overall I was very impressed with the attention and service I received from a number of different people within the dealership. Through the final process of determining the final and best cost for the vehicle and making sure I was able to drive away in the beautiful car of my dreams it was very clear that they were willing to support me and assist me to the best of their abilities.

MandTR

6 de nov. de 2013

My old car was on its last legs, so my wife and I got a number of online quotes for various cars from the local dealerships. Kay contacted me originally, with a good price for a new car, and included information on some other cars, so we could make a fully informed decision. We took a test drive and met with Kate. We ended up getting a reasonable trade-in offer, and we liked the car we looked at, so we end up buying it. Kate and Rob gave us options for add-ons and protection, but never pressured us into a decision. We would highly recommend dealing with Mazda of Manchester, if you're in the area.edit: Forgot to mention - while on the test drive, Kate asked us if we wanted to take the car on the highway. YES!!! I've only had that happen once when test-driving vehicles.

muggsy501

4 de nov. de 2013

Dave was the best salesman we spoke with in our search for a solid used car. We told him what we were looking for and he found it without trying to sell us something else. I don't praise car salesman very often But, Dave Small was great. thank you Mazda of Manchester.

didiid

3 de nov. de 2013

We just arravied in the US and had to get a car soon. This dealer had in our opinion good prices with good guarantee and not just wanted to sell a car for whatever it takes. After 4 monts we still think it was a good deal. Very good customer support.

ste17

23 de oct. de 2013

I was not planning on buying a car the day I took the CX-5 out for a test drive. I was driving a 2013 Honda CR-V that I was very unhappy with, but figured that financially, I was going to be stuck in it for the term of my loan. Jay Wood (my sales consultant) was very laid back and simply asked me WHY I was unhappy with my existing car. Even though I told him that I was not going to be buying, he still took the time to explain the features of the CX5 to me and showed me how it could address each concern I had with my Honda. Because I have a bad back, I needed to know that the CX5 would be comfortable for me, even on long trips. Jay arranged for me to take the car on an extended test drive so I could spend the day in it and I was convinced. The dealership offered me a very competitive trade in value for my car (even more than Honda) and with the low interest rate available for financing, it turned out that I was able to purchase the Mazda and still not be "upside down". This is the fifth new car that I have purchased in my lifetime and Mazda of Manchester is easily the best dealership experience I have had. I highly recommend Jay Wood to my friends and family. He's a straight-shooter, he's honest and he takes the time to listen to what is important to the customer instead of just trying to meet his sales goals for the month. He is friendly, responsive and knowledgeable about Mazda and he made the experience of buying my second new car in one year a pleasant one. Thanks, Jay!

zgalkin

23 de oct. de 2013

I visited Mazda of Manchester during a particularly drawn out deliberation over which new car I should buy. All of the staff were extremely helpful, and Kate Micari, whom I worked with in particular, was especially helpful. She didn't try to push me into anything, was very knowledgeable about the vehicles I was considering (Mazda3 and Mazda6), and was really helpful and quick in getting me a price quote when I finally decided to buy a Mazda3. The price that she gave me was the best that I received from any dealership for the vehicle, and though I ended up buying the vehicle elsewhere because a dealer closer to where I live (Vermont) was able to match the price, I would recommend Mazda of Manchester to anyone for their excellent service, friendly staff, and great prices.

happihiker

22 de oct. de 2013

Dave Small did a great job of getting us the car we wanted, and since then everyone in the dealership has been really friendly and has done a great job in supporting us and maintaining our vehicle!

Lilshorty4211

21 de oct. de 2013

Awesome staff, friendly and fast service, great prices. Frank and Patrick helped me right off the bat. Extremely nice and helped with the car buying process. Lisa helped in finance and explained every detail since this is my first car I ever bought. Bob explained how to use all the buttons on my car when I came to pick it up. Everyone was so helpful. I would definitely work with these staff at Mazda of Manchester again in the future and recommend to anyone who is looking for a used or new car!

Ron DAngelo

18 de oct. de 2013

they went above and beyond to get me the exact car I wanted.Dave did an excellent job. The whole crew made the experience great.

M231tt

14 de oct. de 2013

I came to Mazda of Manchester on a whim after seeing a used car on their lot that I was interested in. I was so pleasantly surprised and pleased by the whole experience. From working with Jay Wood, our sales rep, to Patrick Cosgrove, the Sales Manager, to Lisa Friedrich, the operations manager, there was absolutely no pressure to buy and they could not have been more accommodating. They even arranged to let me take the car overnight so that my spouse could test drive it before we bought it.I feel like I got a very fair price for my trade and on the new car- and their customer service was excellent.

brendababcock

11 de oct. de 2013

I chose the 2014 Mazda based on excellent reviews. I came to Manchester Mazda because of David Small. He treated us with respect, was knowledgeable and very comfortable to work with. This is the 2nd Mazda in a year that Dave has sold us. Very satisfied with both vehicles.

ThomasGrant

9 de oct. de 2013

Lisa was knowledgeable and friendly. Lisa encouraged me to take the car on a test drive and to even take it home for the night. My wife and I were impressed with the upgraded engine for the 2014 CX-5. We also liked the fact that one matching all our preferences was in stock and on display. Lisa made the purchase as enjoyable as could be; and, having looked for several months at all the alternatives, we decided to purchase our first Mazda. We've had the car for about a month and have only good feelings toward Mazda of Manchester and our CX-5.

Kmuscarella

5 de oct. de 2013

I would certainly recommend this dealership. I didn't get the typical "what's important to you in a car" sales pitch like other dealerships I've dealt with, and their service after purchase is also very good.

EthanEnzer

5 de oct. de 2013

Very professional outfit. While the cars can arguably sell themselves in this quality line it helped the process to have such a good team. I recommend Mazda of Manchester.

Nilanka

25 de sep. de 2013

When my wife and I went to see a new Mazda, I had my requirements rigid. Kate welcomed us to the dealership and the first thing she did was to go through my requirements and narrowing down to the possible models that satisfy them. This saved us a lot of time. In addition, we didn't hear any 'sales talks' from anyone we dealt at the dealership which made us confide in them. Kate took us through all the vehicles we liked to see (Mazda 3, CX-7, and Ford Mustang (used)) and explained us the differences of the vehicles in many aspects such as fuel economy, safety, etc. She didn't suggest we settle for any vehicle or did not rush us through the process which would be the case at many other dealerships, rather we had enough information to make a comfortable decision within a decent amount of time. Finally, we liked the Mustang and settled for it.Rob did a fantastic job by getting the credit approval right way, without jeopardizing my credit score. He took us through all steps of the deal, warranties, and all other information that we should know in order to make informed decisions. They did a great job with the vehicle price, credit approval process, and documentation. The professionalism and expertise demonstrated by Rob should be a benchmark for every auto dealership.In summary, we were offered a great service at Mazda of Manchester. Everyone there was friendly and very helpful and helped us to get the car that we were really fond of having. Exceptional customer service!

jesswoodman

5 de sep. de 2013

Our overall experience at Mazda of Manchester was great. They took care of everything and made the process very easy. I had a very specific car request and they were able to find the exact vehicle I wanted. Thank you!

gregnrtn

4 de sep. de 2013

Everyone that I dealt with was very accommodating in getting me set up in my new Mazda 3. Michael set up my appointment and made sure the car was waiting for me to test drive when I arrived at the dealership, and I went out for the test drive with Kate, who was also very helpful in finding a deal that worked for me. As stressful as an experience as buying a car can be, everybody worked to make it as smooth of a process as possible, and I look forward to working with them in the future.

chuckdavidjr

23 de ago. de 2013

My experience an Manchester Mazda was outstanding. Kate and the team worked with me to get a very specific solution that is great for me and my family! And so far all of my expectations regarding my new CX-5 have been met or exceeded fully. Very happy to be working with this team during the life of my car

logancorey

20 de ago. de 2013

Exccellent job very professional. I will go back. I hope they keep handling customers as individuals answering questions honestly not feeding you the lines you would look great in this car. Tell me straight and we did our deal my auto has been fantastic. See you again.

MS3sweetie

14 de ago. de 2013

This dealership is the absolute model for what all dealerships should be like. My husband and I began our car search at a dealership much closer to our hometown of Worcester MA, but after being completely underwhelmed by the atmosphere there, we ventured off to CT.We were greeted on the lot by salesman Jay Wood within minutes of arriving. We told him we were looking at the Mazdaspeed 3, and when he found out we hadn't had an opportunity to drive one yet, he enthusiastically offered us a test drive. Jay was the perfect mix of laid back and informative, he answered our questions, but also let us form our own opinions of the car. When we returned to the dealership, we went inside and talked numbers-the part most people dread-but it was surprisingly low key and comfortable. Jay worked to get the price to where we were comfortable, and although the offer for our trade-in was too low for us to afford, we knew we'd be returning to buy the car as soon as we sold our current vehicle. The prices at this dealership are already so low, there is little need for haggling and BS back and forth negotiations. We left that day, sold our car 2-3 weeks later and returned a few days after that to purchase the car. Buying our car that day was almost as simple as buying a pair of shoes. There were no hidden fees, we got a decent interest rate through the dealerships bank, and there was no high pressure offers to buy extra stuff or extended warranties (purchasing the extended warranty did come up, but we never felt overly pressured to agree to buying it). From start to finish the day we bought the car, we probably spent no more than 2 hours there, which is pretty impressive considering it's not unheard of for folks to spend an entire day at a other dealerships. Also, before we left, we received a card from the service center to remind us that they would be contacting us when it's time for our first oil change. Overall, my husband and I were extremely impressed by everything about Mazda of Manchester, the prices, the people, the sales approach, everything! We've already recommended them to our friends, and if we are in the market for a car in the future, we will be going back!!!

Djimerson

9 de ago. de 2013

Exceptional experience Dave Small and Lisa Friedrich were great very professional. Dave made me feel good about my purchase and Lisa made sure I had a well secured loaned . Very smooth process I drove my BMW home the next day and I love the car Thank you Dave you're the man!!

smbarrett

1 de ago. de 2013

Great Experience...Stacey was great to work with...very knowledgeable! The entire experience was pleasant from start to end and I would definitely recommend. I love my new Mazda! Zoom Zoom!

lsawski

1 de ago. de 2013

I spent a short amount of time at another Mazda dealership where it felt like I was just a number and where they didn't do a very good job answering my questions or making me feel comfortable. I felt rushed test driving the car I liked. I really enjoyed the car, but my experience at the other dealership ruined my shopping experience. I was hesitant, but decided to test drive the same car again at Mazda of Manchester -- and it was an absolutely wonderful experience! Kate greeted us outside and was very friendly. She understood that I felt pressured when test driving at the other dealership and offered to let us take the car out for a test drive on our own. She was patient with us when we drove multiple cars to get the feel and was very well informed about the cars. Everyone we met at the dealership had a smile on and it was a completely non-threatening/non-pushy environment. They made me feel very comfortable the entire time and I got an incredible deal on my new car! I highly recommend this dealership!

pizbrewin

30 de jul. de 2013

Good dealership for sure. They got my car right in and fixed the issue right away. I've purchased several vehicles from these guys and have no complaints.

sblood

15 de jul. de 2013

I'm a return customer of Dave Small's, just purchased my second Mazda from Dave. This will be my 3rd Mazda owned, one 3 and now my second 6- 2014, LOVE IT!!!! I went in for a routine oil change and ended up buying my new car! Dave and his team have provided me with exemplary customer service. Their service department runs in conjunction with their sales team. They understand the meaning of customer loyalty and they are willing to see this concept through. Every person in their dealership has been genuinely friendly and accommodating. Dave is knowledgeable about the product and works towards the sole goal of customer satisfaction. Dave and his team have treated my like a celebrity, a friend and a family member all at once. In addition, I have trusted all of my Mazdas in their care for all service matters, which granted have been solely minor upkeep due to the integrity of the product, and have been completely satisfied. I will continue to return to Mazda of Manchester and I would recommend this dealership, and in particular Dave Small to anyone. Thank you Dave and Mazda of Manchester!

BruceRL

15 de jul. de 2013

I recently purchased a new 2013 Mazdaspeed 3 and couldn't be happier with my choice. Mazda of Manchester and Jay Wood were great to work with. No pressure and hassle free! They gave me a great price on my 2008 MX-5 trade-in and were very good to me financing the new Mazdaspeed 3. This is how all car purchases should go. I didn't have to negotiate since they were right on the money (so to speak) with their trade in values and financing options. I went in, took a test drive with Jay, sat down and went over the numbers. They handled all the paperwork and I was in and out with my new car the following Saturday. The car is phenomenal, as all Mazdas are. Fun to drive, economical, and built very well. You don't have to settle for 4 tires and a steering wheel. If you are looking to get out of that boring Toyota or Honda, give Jay Wood a call at Mazda of Manchester, you'll be glad you did.

SusanPierce

24 de jun. de 2013

The entire team was extremely helpful, friendly, and responsive. From my initial webchat with Mike Sawyer to ask a few questions and set up an appointment, to my sales experience with Dave, Michelle, and Lisa to closing the deal with Rob, I felt welcome and well accommodated. Scott provided a fair and honest assessment of my trade-in vehicle and Bob was very friendly when refunding my deposit after purchase. Dave was friendly and showed me every aspect of the Mazda 3 I purchased at the time of test drive and again at vehicle pickup. Michelle helped me maximize savings through Loyalty cash since we had recently purchased another Mazda within the last year. Lisa assisted the two of them while I did my credit application and was attentive both via my phone and email questions. Rob helped me make informed decisions about warranty and additional insurance items while being aware of my bottom line payment concerns, while be outgoing and great to work with. I was very pleased with the level of service I received from all of the staff we interacted with. They made my boyfriend, young daughter and me feel comfortable during the entire buying process. I highly recommend Mazda of Manchester!

misssmith

19 de jun. de 2013

My experience at this dealership purchasing a new 2013 Mazda3 Hatchback was fantastic. I had known for months exactly what kind of car I wanted, so when I was finally ready to make the purchase, it was only a matter of finding the right dealership. For me, picking the right dealership is equally about price and liking the people that I have to work with. I want a good deal as much as the next person, but I will not buy a car from someone that I dislike. Its a big purchase, so I need to feel comfortable.That said, Mazda of Manchester was the first dealership I visited, because it is located conveniently close to my home. This dealership is on the small side, but I found it cozy and inviting. I liked everyone I interacted with immediately, from Jay (my sales consultant) to Lisa and Michelle (the sales managers). Everyone was friendly, laid-back and had a sense of humor (a big plus in my book). There was no pressure whatsoever to make a purchase, and no shady stereotypical car salesman tactics used, which I appreciated. I left that day with a good feeling, as well as a fair price on the vehicle I wanted (but I did not make any commitments).As much as I enjoyed my first visit to Mazda of Manchester, I wanted to do my due diligence by visiting some other dealerships. There aren't very many Mazda dealerships around, so you can probably guess which ones I went to. The people I interacted with at these places employed your standard underhanded stereotypical car salesman tactics, which just served to piss me off. Pushing your pen at me doesn't make me want to sign anything, it just makes me want to poke you in the eye with it. One of these dealerships actually undercut the others with respect to price, but I didn't want to give them by business of all the shadiness going on.So back to Mazda of Manchester I went a few days later. Jay, Lisa, and Michelle worked with me until the numbers fit my budget (go me for sticking to my budget!) and arranged for me take delivery the following day. When I returned the next day, Rob make the paperwork quick and easy, and I was on the road in a flash. My experience here was so pleasant, that I actually felt a little sad when it was over. Next time, I won't even bother going anywhere else.

Highway61

17 de jun. de 2013

I was searching for a new car. Even before we got inside we were greeted by friendly and helpful individuals. Kate was very knowledgeable about the car, and Lisa helped us get the car at a fair price. This is a great place to buy a car. I am looking forward to a positive relationship with the dealership.

Everitts

31 de may. de 2013

The people at Mazda Manchester went the extra mile. We were impressed with their knowledge of the products on offer and their efficiency. We experienced difficulty (or lack of interest) at other dealerships we visited. Mazda of Manchester turned these problems into opportunities. What Stacie didn't know about the cars that they had for sale you could write on the back of a postage stamp. Rob found us the perfect finance deal. Dave was really patient whilst we deliberated and Scott could not have been more professional nor courteous.

bradbeda19

24 de may. de 2013

I really couldn't be happier with the experience I had purchasing my new car at Mazda of Manchester. This is a dealership that clearly believeing in providing the easiest experience possible when purchasing a car.. At, no time did I feel pressured or strong armed by any of the staff (a trait that other dealerships often ignore). All in all they are a great team and their attitude makes the often stressful experience of buying a new car as smooth as possible. I highly recommend them and plan on spreading the word to everyone that I know. Thanks again Dave and Rob. You have gained a loyal customer.Sincerely,FT1(SS) Bradley W. Beda

robinrose

22 de may. de 2013

We went to Mazda of Manchester after looking for a car for about 3 weeks. We had just started looking and had looked at used cars and realized that moving from a van to a 5 seater car with 2 boys their sports equipment and friends as well as two large dogs that we should take another look at used CX9's. We had no intention of buying a car that day - we even said to eachother "we are not buying a car today" on the way there. We walked into the dealership and a nice woman asked how she could help and introduced us to Dave who took the time to show us some used CX9's as well as explained car options and financing options. Based on the information he shared we decided to look at a new CX9 with all the options we were looking for and realized it was affordable. We walked away putting a deposit on a brand new car. Dave was patient with us, personable, - answered all of our questions and the Mazda team provided great information on financing options. Dave also took the time to explain all the functions of our new car with all its safety and tech items. The financing people were great and explained everything. All in all my husband felt it was the best car buying experience he has had. We have been back for our free car washes and have caught up with Dave and are planning on getting a couple of accessories for the car. Car has been great so far - great handling - was great in a recent thunderstorm downpour and I look forward to how it will handle in the snow.

kitkatruiner

13 de may. de 2013

I went to several different dealers before finally settling with one I liked. Jay Wood was extremely helpful and easy to work with. He took the stress out of purchasing my first new car and made it an enjoyable experience. I would definitely recommend Jay and Mazda of Manchester. And I am loving my new Mazda 3!

Johnsonpe20

12 de may. de 2013

Adrian Hester was extremely helpful from the very beginning. He answered all our questions thoroughly and promptly. He was in constant contact with us however we never felt pressured into any decisions. We were very satisfied with our overall experience with this dealership.

stewarg

10 de may. de 2013

A solid buying experience!! The sales staff was very professional and courteous. The car was delivered promptly and all times were meet. Keep up the good work!!

jdotson5

6 de may. de 2013

I've purchased several cars in my life and it always seems to be a stressful experience. I worked with Jay Wood who is not only friendly and knowledgeable, but understood exactly what I was looking for and put me at ease throughout the entire process. He is also the first honest salesperson I've dealt with in my car buying history. I've walked out of dealerships in the past when I've sensed that the salesperson was more interested in their own interests than mine. Jay never once gave me that impression and it ended up being a joy to work with him and the staff. He is a strong asset to Mazda Of Manchester.

cherylneb

6 de may. de 2013

Mazda of Manchester had a large inventory of Mazda3 hatchbacks to choose from. Our salesman, Bob Hansen, was very friendly, very informative & helpful, very patient in answering all of our questions & in helping us to consider all of our financing options. This was honestly our most positive experience in shopping for a new car. Most importantly, we love the car! Thanks, Bob!

sh374Z

2 de may. de 2013

My experience was much like Stan had said. I had visited another dealer a few days before and that was good til I was ready to go and the price haggling began. I never experienced that with Kate. I saw the information online and can in armed with my Consumer Reports pricing information and ready to see what Mazda had to offer. I was set up to see Lisa but she was with a client so we saw Kate and she had the car I wanted to test drive and see all set in front of the dealership. Kate was informative, pleasant and honest. The trade in for my car was a bit less than I expected but the price offered on the Mazda was the quoted online price. I felt very comfortable and have never had that experience in a car dealership before. I was so pleased with the way the car handled and how we were treated that I made the decision right there to purchase the Mazda 3 and have not regretted it at all. I love my new car. Lisa came over and asked if we had any questions and we told her how happy we were with Kate's work. We came in a few days later and met with Harold to complete the financing. That was pleasant as well. I would recommend Mazda of Manchester to anyone and especially Kate Micari!

virginia122670

1 de may. de 2013

a pleasure to work with..left no stone unturned..would recommend him to are friends and family and will return when looking to purchase are next vehicle....

StanShaw

1 de may. de 2013

I just had a great experience buying a car. Let me say that again. I just had a great experience buying a car. To me buying a car used to mean preparing for battle with the sales person, then the sales manager and finally the business manager. In this case, Mazda of Manchester (CT) was completely different. Their web site was comprehensive and up-to-date. When I called they indicated that the cars I was interested in would be available for review. When I arrived at the dealership I noticed all three used cars were in front of the sales office ready for inspection and possibly a test drive. Kate, the sales person, greeted me, asked for details of what I was interested in and then offered to show me each car. I did a test drive with two of the cars. They were in immaculate condition. Both cars met my needs so I sat down with Kate to discuss pros and cons of each in relation to their price. I had checked Edmonds and Kelly Blue Book so I was ready to battle about the price. The Mazda of Manchester prices for both cars and my trade in were right on target with the prices I had hoped to negotiate. After we agreed on the price, Kate told me that they were going to put on new tires and windshield wipers as well as replace a malfunctioning key remote all free of charge. One more thing, I had the car inspected by my mechanic. He found a slightly cracked air conditioning belt that Mazda agreed to replace. Mazda of Manchester has completely changed my thoughts on buying a car. I recommend them enthusiastically.

devonga75

15 de abr. de 2013

Recently we brought our 2009 CX-9 in for service, Pam and everyone in the service department went above and beyond to ensure the highest level of customer satisfaction. Every concern we had was met promptly and professionally by a courteous and knowledgable staff. From our very first experience working with Joseph Hawley on the purchase of our car, to the continued support we receive through the service department, the staff at Mazda of Manchester have continuously provided a five star level of customer service.Thank you again!

caroleg1

6 de abr. de 2013

I went to this dealership on the advice of a friend and I was very impressed by how attentive the staff was and how comfortable I felt with this dealership. Joe Hawley was in the parking lot when we arrived to "just look". He asked me questons re: what car I was interested in, and suggested the Mazda 3. He then had me test drive the car. I liked that he was not being pushy in trying to sell me a vehicle. He had me test drive the car and showed me the bells and whistles, which I really like. The following day I decided to purchase the Maza 3 that I'd test driven. Joe was not at the dealership that day, however I had plenty of help from the staff in walking through the process of purchasing a new vehicle. Again, nothing pushy, but staff who were very helpful and informative. I was very impressed with the sales people, as well as the other employees who handle payments etc. I felt very comfortable buying from this dealership, alhough there is one closer to where I live! I am well aware that everyone wants to make a sale, but their knowledge of the vehicle I wanted and the fact that they were helpful but not pushing me to buy from them, made me feel comfortable. I also was glad that they had th color of car that I wanted.

dinesh_vm

31 de mar. de 2013

I decided to buy a certified Mazda 6 and this is the first and only dealership I visited on my car hunt. The offer was fantastic and the process was also seamless. Overall very satisfied with the business with them.

dvdfreitag

26 de mar. de 2013

I'm only 21 and i was looking for a car that i could finance by myself with absolutely no credit. Somehow these guys managed to get their bank to agree to financing $18,000 to some kid with absolutely no credit. Albeit the rate i have is ridiculous, and my insurance rates are even worse, my overall experience with Jow Hawley and Michelle Jette were nothing but great.

sh101

14 de mar. de 2013

I visited this dealership with the intention of just checking out the features in a Mazda 3 Grand iTouring. Dave was very accommodating and allowed me to take one on a test drive. We discussed the pros and cons of the iTouring and Grand iTouring trims. The whole time Dave was very friendly and never pushed me to make a purchase. In the end I purchased an iTouring. Dave was very pleasant to deal with, very helpful and accommodating. I dealt with Harold, the business manager once they saw that I was serious about purchasing the car. Harold was very knowledgeable about the whole process and made light work of things I thought would be big problems. He was also very honest with me. I think I got a fair deal, Overall I had a good buying experience with Mazda of Manchester.

taisiia

13 de mar. de 2013

I initially went into this dealership to look at a used car and I first worked with Pat. After visiting several other dealerships, I decided to come back to look at the new Mazda 3 and ended up purchasing a 2012. The Mazda 3 had everything I was looking for in a car, both mechanically and visually. In my return, I worked with Michelle and Dave who were both knowledgeable and professional. I was able to work closely with Michelle over financing and we were able to come up with a reasonable plan that was within my budget. I also had specific requirements and they were able to find the car that I wanted in a dealership in NH n wihch they were able to bring it down in just a few days. I was very happy to be able to drive out in the time frame I initially came in with. Dave was friendly and took the time to go over the specifics of my car. By the time I left the dealership, I was secure in the fact that I made the correct decision and I am still very happy when I get behind the wheel. I also like the fact that I can bring my car down to be washed for life at any time. I have recommended Mazda to my friends and talked about how pleasing and non pressuring my experience was.

coyoteboy

11 de mar. de 2013

I was originally not interested in Mazda vehicle, but my son influenced me to try the CX-5. Doing so at Mazda of Manchester was a no-brainer for me because the parent company (Carter) was one that I had dealt with previously for previous Chevrolet purchase. I was not disappointed for my choices, deciding to buy the CX-5 after test drive. I was particularly impressed by Stacey for her knowledge of cars in general and the Mazda vehicles in particular. Lisa was key individual for finding and securing the vehicle I wanted from another New England dealership. The final purchase process with Harold and the good discussion with Steve when ordering a shop manual were icing on the cake. I would not hesitate to recommend Mazda of Manchester to anyone.

AmandaDeRosa

28 de feb. de 2013

I went into Mazda of Manchester and Joe was there to meet me as soon as I walked through the door. Everytime I go into a dealership they try to sell me a car I do not want, this was not the case.He listened to me and didn't offer me anything that wouldn't interest me. He was VERY knowledgeable and walked me through everything the car had to offer. It didn't take me long to decide I wanted to buy from him. The day after I met with him I came back and told him I wanted a new Mazda fully loaded. He gave me exactly what i wanted, it was a smooth and stress free process. I would rocemmend anyone to that dealer and specifically Joe.

jon d

27 de feb. de 2013

Very nice people to talk to. Very patient, no pushy or overbearing. Joe Hawley was an excellent representative of the dealership. Harold was excellent in helping me get approved.

KevinEhrlich

3 de feb. de 2013

Kate, Lisa, and Stacey were all great in helping my purchase my new Mazda 3. On my initial visit to the dealer Kate did an excellent job of showing me the vehicle and going over the details of how a sale would work out. She was very friendly and conducted her business without applying any pressure on me to sign a deal on the spot (unlike other dealers I visited). After test driving some other vehicles I returned to Mazda of Manchester to sign for a 3, where Lisa and Stacey were great in helping me fill out all the necessary paperwork. Again, both of them were quick with their work, great at answering any questions I had and, best of all, did everything with a smile. Overall, it was a very pleasant experience and I would not hesitate to recommend Mazda of Manchester to anyone I know who is looking to purchase a vehicle.

SebastL

30 de ene. de 2013

I was interested in buying a Mazda and after reading online reviews about how great this dealership was, I chose to contact them. First contact was with Micheal over the internet and he was very helpful when it came to answering all of my questions. I reserved a Mazda 3. A week later, I walked into the dealership and was greeted by Lisa and Kate who were very kind. Kate came along for a test drive and had a great knowledge of the car. When it came time to figure out the pricing and financing, it was very uneventful, not stressful at all and overall the experience did not feel like a typical car buying experience. There are no sales tricks being used at this dealership. Everyone at this dealership is straightforward and create a truly relaxed and enjoyable car buying experience.

Karincop

29 de ene. de 2013

(Internet Sale)Mazda of Manchester was great! This was my first new car experience in 15 years. I have shopped several Mazda dealers in the state of CT. The people at Manchester Mazda(Michelle, Nora, Kay, Harold and Joseph H) were a pleasure to deal with over the phone, then in person when I made the final purchase. The staff was knowledgeable, professional and courteous. I have a sense of trust and loyalty to this dealership, especially since this was an internet purchase. When I arrived at the dealership to see the car and sign the paperwork, everything went so smoothly. I was given a very thorough walk through of my New CX-9. All the features of the car and the maintenance program was explained. I was even introduced to the service department, where they showed me a brief description of their service checklist. My salesman, Mr. Hawley even set up my phone with the bluetooth system in the car. A few days after purchasing my car I received a follow up phone call from Mr. Hawley to see if I had any questions. Mazda of Manchester made me feel very confident in my buying decision and offered me the car I wanted at a very good price.(it couldn't be beat in CT!) I would definitely purchase another car from Mazda of Manchester!

daddyvsw

29 de ene. de 2013

I brought my new 2012 CX-9 for some minor warantee work. The service department was very friendly and very knowledgable. Upon dropping my vehicle off, I was able to get a loaner car which made the day easier to manage. Overall, very satisfied with the service department. On another note, I would just like to commend the Mazda of Manchester sales team. I bought my new 2012 CX-9 from Mazda of Manchester and had had a very pleseant experience from the beginning. I had originally gone to other Mazda dealers around the Hartford area and got the typical sales run around and "sales talk". I finally walked into Mazda of Manchester and spoke directly with Michelle Jette (one of the Sales Managers). I told her what options I wanted on the vehicle and the interior/exterior colors. I also mentioned the price I was willing to pay. She did some calculations and 30 minutes later I signed the agreement and bought the car. No haggling, no fuss. This is what car buying should be like. Great Work!!!I would highly recommend this dealership for its sales and service!

elrichards

28 de ene. de 2013

I bought a secondhand Honda Fit from Mazda of Manchester. I had an overall positive experience. The price was reasonable, the employees were awesome, and the service contract was generous. I did end up going elsewhere for financing, as I was unhappy with the rate that the dealership provided. Other than financing I was very happy with the dealership and have recommended them highly to others.

shelly056

9 de ene. de 2013

Great customer service .. efficient timely cost effective services ... great atmosphere .. highly recommend this dealership for buying a car whether used or new and for having your service work done there.

NewImage

4 de ene. de 2013

Pam at the front service desk, is always very friendly and informative. The services performed are always done on time, and priced fairly. The waiting area is always clean and the seating is comfortable.

Realtorchrisb

28 de dic. de 2012

Dave Small was absolutely wonderful to work with. This was my first time purchasing a car on my own and he made me feel completely comfortable and at ease. A great experience overall!

tezotter

4 de dic. de 2012

The Staff at Mazda of Manchester made buying a new car easy and enjoyable. My Sales Rep Stacey was very knowledgable and extremely easy to talk to. Not once did I feel pressured to buy or like I was being hovered over. She was excellent and should be commended for her excellent customer service. Stacey and Lisa Friedrich even made it possible for me to take home my new car that same day! And considering the shape my old car was is in that made me extremely happy. They were concerned for my safety as well as my happiness and that is so important to me.I have already recommended Mazda of Manchester to several friends. This was my first time buying a brand new car and I couldn't be happier!! Thank you so much to Stacey and Lisa for helping me find the perfect car :-)

leolapitsky

3 de dic. de 2012

It was an enjoyable experience. No high pressure. Everyone was very polite. Bob was very knowledgable about the Miata I purchased. I negotiated with Lisa and she was avery pleasant to work with. I would recommend this dealership to anyone.

Marcela17

29 de nov. de 2012

I recently purchased a new vehicle at Mazda of Manchester. From my online "inquiry" to the when I drove away in my new vehicle the service was exceptional. The communication between team members was clear and everyone was helpful and friendly.

calvinchristy

28 de nov. de 2012

All the people I dealt with were courteous and friendly. I had planned on buying a particular car on a certain date, however, because of work situation I had to delay purchasing the vehicle by a week which did not present a problem with this dealership.Also, the internet sales manager, Nora Morrissey, the first person I spoke to via phone was very helpful and friendly. Stacey Violette was my salesperson and she did a wonderful job. My overall experience was great.

nvjnvj33

28 de nov. de 2012

Everyone was outstanding. Awesome Customer Service. They did a great job from start to finish: processing my credit app, test drive(explaining features of the car), working with my insurance company to transfer the insurance, and processing the paper work after I agreed to lease.

Adamant

27 de nov. de 2012

Made what I thought was an impossible scenario work. Met our needs beyond expectation. Have had the car for four days and driven over 1200 miles. Right car, right fit

peter.kushkowski

24 de nov. de 2012

Jeff Pollard is a top notch technician... highly-qualified, capable, and thorough in his diagnostic explanations. I've specifically asked for Jeff when serious work has to be done. The first such was a while ago when the hydraulic clutch mechanism was binding on our 1998 Mazda 626. My having tied a rope onto it to pull it up off the floor so impressed Jeff that a mutual bond of respect was established during our short test drive. More recently when a heater hose sprang a leak on the same car I decided to have all the hoses replaced. Knowing that tearing into that vintage engine compartment could cause more problems, I asked for Jeff to do the job.

Smias88

13 de nov. de 2012

If you are looking for a low-pressure, helpful and friendly dealership Mazda of Manchester is the perfect choice! From test driving to driving my new car off the lot the whole experience was nothing but amazing! Everyone went above and beyond to help me find the perfect car and made the whole process as easy as possible! Definitely glad I went with Mazda of Manchester!

Anamariaohan

13 de nov. de 2012

As usual you guys were amazing. You provided attentive and timely service that went above and beyond our expectations. No doubt about where are we getting our next car from!!!

BenLaroux

30 de oct. de 2012

fast car buying (picked up same day) even with a few dealer mods. parts were in-stock and they didn't waste any time. decent price without haggling

sammyinparis

24 de oct. de 2012

I gave this dealership a 5 because the customer service was excellent. Joe Hawley was super-friendly and honest about the car I was looking into. He also told me more than the standard information, like how it drives if you drive it like a 25 year old rather than a 70 year old, and was honest about the drawbacks of the vehicle.

mh1957

19 de oct. de 2012

My appointment was easy to schedule, I was received promptly at the scheduled time, the waiting area is always clean and comfortable and my car was finished earlier than the offered estimate. They make it hard to complain. Thanks.

amolz

17 de oct. de 2012

The customer service is excellent. I had limited mobility due to a sports injury, and the employees went out of their way to assist me and make things easy for me. They honor their customers and always go the extra mile.

Junemen

12 de oct. de 2012

Excellent customer service no pressure tactics!!! The sale staff is awesome (Nora, Stacey, and Lisa) made it an easy purchasing experience. This the second car I have purchased from this dealership. I recommend them highly.

sg109952

8 de oct. de 2012

The service desk staff are always friendly, attentive and caring. The estimated cost of repair is nearly 100% accurate. The work performed by the technicians is nearly flawless.

pmangiafico

5 de oct. de 2012

From the moment I walked in to the time I drove away in my new Mazda3, my interactions with Stacey, Michelle and Lisa were as if I had been friends with them for years. Their friendliness, thorough understanding of my wants and needs and professionalism far surpassed what my expectations were prior to walking in to Mazda of Manchester. Not only do I brag about my new car, I brag about the pleasant experience buying a new car was with this team and highly recommend MofM to everyone I talk to. I am looking forward to working with the service technician team when I need routine maintenance. I believe they are a reflection of the sales team!

benjamin.bolt.7

2 de oct. de 2012

This is the second Mazda I have purchased from Mazda of Manchester.....The sales team of Lisa and Joe were great....both answered all my questions and demonstrated how all the bells and whistles worked....This is my 8th Mazda..my first a B210 from '83....I love this car.....never had a problem with any of them with the exception of a recall on the cooling fan of my 2004 sport wagon....Ithink that says alot for the product and this sales team....

Susan Pettinato

27 de sep. de 2012

Everyone at this dealership is very friendly. I bring my 2006 Mazda 3 to the service dept. there and have been very pleased with the overall friendliness, efficiency, and promptness of the staff. Also, the cost of the oil change is very reasonable and I love the fact that they wash your car after the oil change.Stacey Violette was the sales associate that assisted me with purchasing my new Mazda 3 sedan. She was extremely knowledgeable and helpful in deciding on which car to buy.She was not at all pushy which would have made me angry. I couldn't decide if I wanted a hatchback or a sedan and she helped me to decide to buy a sedan. I was very pleased with the fact that she paired my cell phone with my Mazda so that I could talk on the phone without a bluetooth. Stacey made buying a new car a pleasure.

SteveM1

21 de sep. de 2012

Although I did not buy my car from this dealership (they bought the stock of the previous dealer afterwards) I continue to travel out of my way to have my car serviced here. It's not easy to find trustworthy mechanics. Things always seem to cost double what you expect and if you're like me and aren't extremely knowledgeable about cars, there isn't much you can do about it. With Mazda of Manchester things always seem to cost less than I was planning. Their service is great all around and my car has run flawlessly for over 5 years now with the bare minimum of service thanks to their help.I like that I can make an appointment quickly online, drop my car off the night before, and pick it up after work. They've offered me rides to work as well, although I do have other means so I haven't used this service. I'll keep coming back for sure! I've dealt with some shady garages in the past and these people have been nothing but pleasant and honest.

CarterM

20 de sep. de 2012

Amazing staff. From buying my car to bringing it in for service, this place has gone above and beyond. It's the most welcoming and helpful service department I've ever gone to.

mkgirosky

11 de sep. de 2012

I have purcharched many cars from various dealerships throughout my many years of car ownership and I have found Mazda of Manchester to be one of the finest dealerships I have ever delt with. Not only did they work on getting my son the best price on a new Mazda 3 they worked on getting him the best financing also. The sales staff provided a no pressure, professional, honest, and friendly environment. They listened to his needs and worked very hard to stay within his budget.I would like to personally thank Stacy Violette and Michelle Jette for their help and making this purchase so pleseant.

Leonz910

27 de ago. de 2012

Friendly, courteous , and helpful. Explained what had to be done, how long to repair. Work was completed on time and a good price.I would definitely recommend this dealership for service.

judek

22 de ago. de 2012

Worked with David in service several times now and each time I've been extremely satisfied. The office is wonderful, the service superb and the experience as a whole is very confident building!I love your dealership and will go no where else for service. Manchester Mazda truly is a credit to the industry and to Mazda.-- jk

donna.r.ellis.37

17 de ago. de 2012

Thank you Joe and everyone at Mazda of Manchester. We are really enjoying our new 2012 Mazda6 iTouring sedan. We were pleased with our experience and would recommend your dealership to others.

Pcjones

15 de ago. de 2012

This dealership has always provided fast, friendly and efficient service.My car has been very well looked after and the costs have been reasonable and fully explained at the time of servoce. I am verh satisfied with the whe experience.

rebecca1189

14 de ago. de 2012

I could not remember the names of employees I worked with. (FYI)I came in a week after I got my front brakes (new pads, resurfaced rotars) due to a weird clunking noise coming from the front passenger tire when braking at a very slow speed. I was told after an inspection that it was due to "wear and fraying" of my tire.I took my car to another repair shop this morning to get a second opinion and was told that the brake area was loose. (The part that holds the pads on - I'm not sure what it's called.) I am bringing it back to the other repair shop tomorrow to have them fix the issue. The service man there said there way no way that noise was coming from a warn tire. I have been happy with my Mazda 3 as long as I have had it - but this bad experience has left a sour taste in my mouth.

cocojoe

13 de ago. de 2012

Stacey and company made the entire experience very pleasent. She was extremely helpful and knowledgeable about the vehicle I leased. I would definitely recommend her and the dealership to anyone looking to buy a Mazda.

kmazda3

9 de jul. de 2012

Went in for regular oil change/tire rotation. In & out in under one hour, pricing was not bad. Employees helpful and friendly, and gave me a free inspection of all major parts- all of which looking good. Love the free car wash at the end!

mrharrybay

8 de jul. de 2012

Though we ended up buying a different vehicle for our college-age duaghetr--the Mazda 3 just didn't do it for us--we were extremely pleased to work with Sales Rep Kate Micari. She's very knowledgeable about the Mazda line, was attentive without being pushy (major turnoff from other dealers), and stayed in touch with us throughout the search process. She made sure to listen to our needs and was honest with us--her responses indicated that she was listening and she wouldn't tell us anything just to make a sale. Overall the dealership was very friendly, and there were many women working there--that's not typical, and I think it speaks to the inclusive nature of their business. I like Mazdas, and would welcome working with Kate again on my next purchase or lease.

BVTL

3 de jul. de 2012

To whom it may concern:I recently had work done on my 2006 Miata Mx-5 to have drains cleaned as my car got flooed after a heavy rain storm. Jeff the mechanic took time to help me understand how to perform perventive maintenance so it won't flood again. Dave the service writer was most courteous and got me an appointment very fast.I would hihgly recommend this dealership.

mh1957

11 de jun. de 2012

The dealership's facilities are clean and pleasant and the employees are all friendly and courteous. The work was begun right on time and finished by the time estimate I was given. What more could you want?

eldridgegreg

2 de jun. de 2012

I took my car in for a regular oil change and to have a few concerns checked. They found the cause of all my concerns, and offered me various options to fix them. The service was quick and I didn't feel pressured to do anything that I didn't want to buy at that time. Overall I have always been very satisfied with this location (more than other dealerships I have used in the past).

cchen1987

18 de may. de 2012

I enjoyed working with Kate from start to end. She was very patient with me and answered every question I had. Not only is Kate knowledgeable and curteous, she also doesn't push on a sale like your typical salesperson at the dealership. I would definitely go recommend her and the rest of the staff at Mazda of Manchester. I look forward to working with you all in the future.

chrisz33

11 de may. de 2012

First of all Mazda is a great brand, I am 100% satisfied with my car, a Mazda 3. Buying from these guys was also a great choice, I went out of my way to compare Mazda of Manchester and it was a great decision. Dave Small was really helpful and everyone was friendly and straight-forward. I knew what I wanted already and they dealt with me in a fair and low-pressure way. They went out of their way to make sure I was satisfied and made the whole experience easy. Highly recommended.

Midnight_Hero

28 de abr. de 2012

Kate was frank, friendly, and fun. Compared to other dealers I have dealt with, the approach at Manchester is an ideal. Minus a minor clerical error the whole experience was perfect.

Cebersold

24 de abr. de 2012

This is the third Mazda that I have owned. My Mazda Tribute was a great car which I had serviced at this dealership. I loved my sales person, she was great to work with, and throughly explained the car and all its fine points. All though I am still learning. Also, I love the Mazda loyalty, it gives faith to the consumer that a brand loves loyalty of customers. From my orignal Mazda, I have to say, they are GREAT LITTLE CARS.

jerlkc

23 de abr. de 2012

Michelle was very helpful and knowledgable. She answered all our questions about leases, and the new skyactiv engines, etc. Then entire staff was very friendly, and were not pushy or rude like most other dealers we have dealt with. Michelle did all the insurance transfer, the current loan payoff, and the transfer of registration, which was also very nice. I feel we got a fair price on the vehicle, and we are very pleased with our overall experience at Mazda of Manchester.

schtumpy51

11 de abr. de 2012

We moved to the Tolland area a few years ago and went once to a Mazda dealer in Hartford since my husband worked in Harford. After having a horrible experience with them, we looked for another dealer nearby and found Mazda of Manchester. We had the complete opposite experience with Mazda of Manchester than we did with the dealer in Hartford .... Mazda of Manchester was much more courteous, more knowledgeable, kept us informed, returned our car in a timely manner, just all around excellent customer service and car service. They do not perfprm any work that is not deemed necessary (unlike the Hartford dealer). We would not even consider going elswhere at this point. Also, when we are ready to purchase our next new Mazda, it will definitely be from Mazda of Manchester.

misschris329

7 de abr. de 2012

The employees I worked with were very informative and very helpful. It was my first time buying a new car, and they made it quick and easy.

NicoletteCrowe

20 de mar. de 2012

I was very pleased with my overall experience. Everyone that I dealt with was great. The whole team listened and then went to work for me. Very different experience then at most car dealerships. Im in sales myself so I am hard to impress when it comes to making the sale simply because I know how I treat my customers and have high expectations on how I want to be treated. Michelle and Bob were wonderful and treated me the way I would treat my customers!!

criggins812

15 de mar. de 2012

I found a used vehicle online that I was interested in viewing. Through their live chat online, I was able to set an appointment to test drive it that same evening. My husband and I were there well past their closing time, and never felt like they wanted to leave. Kate was very pleasant to work with and made all phone calls necessary for us to purchase this vehicle. We were able to drive the car home the very next day! I would definitely recommend this dealership to anyone interested in buying a new or used vehicle

Stro

14 de mar. de 2012

I usually have a feeling that I'm preparing for battle when going into a car dealership. That was not the case at all with Mazda of Manchester. Pat made the process more of a friendly consultation, with no gimmicks at all. He knew the vehicle very well -- highlighting the features/benefits.Pricing and financing was exactly in line with what I had envisioned from doing my independent research up-front. Vehicle pick-up was great, they went all out to make us feel like a valued customer. They are just good people at Mazda of Manchester, the overall experience was the best I've had in purchasing a new vehicle.

ceckert

6 de mar. de 2012

Very responsive to what I was looking for. There were cars to test drive and I was even given the option to try the car I was most interested in overnight. Sometimes women are not taken seriously when buying a car, and this was totally not true of this dealership. In addition, they were pleasant and friendly. It was one of the best car buying experiences I have ever had.

mcstamper

4 de feb. de 2012

By the time I stopped by the dealership, I knew the car I wanted (Mazda3 Skyactiv hatchback). I also knew the price I was willing to pay, and the approximate value of my trade. The test ride went great. The car was just as I expected. The salesman was very nice and answered all my questions. They evaluated my trade and came back with the right price the first time. Not wishing to waste time going from dealer to dealer, I accepted the deal. I gave them a deposit and picked out a color (which they didn't have in stock). Two days later, I came back with my check and drove away with my new car. Prior to leaving, everything I needed to know about my new Mazda3 was explained thoroughly. I love the car; it is everything I hoped it would be. The sales experience was quick and the price was fair. I had intended to visit a few local Mazda dealers before purchasing. However, if you do your research first, there is no reason to shop around if you get the fair price you want. Thanks for a satisfying shopping experience!

NewImage

3 de feb. de 2012

Dealing with Mazda of Manchester, was an over all excellent experience. I really liked their informative, but low pressure salesmanship. I described what I was looking for and that I was on a specific budget, and they actually listened and found me the car to fit my needs and at a price I could afford. I will definitely recommend them to friends and family.

donnacerto

3 de feb. de 2012

My son and I were looking for a car for him and we were hoping to find our 3rd Mazda Tribute. Given that this model has been discontinued we knew it would be a difficult search. My son was referred to Kate at Mazda in Manchester and we showed up there Monday afternoon without an appointment. Fortunately Kate was there and was extremely helpful in getting us into the perfect Mazda Tribute in great condition and a great price. Kate was very friendly and knowledgeable and thanks to her efforts and the efforts of Lisa in financing my son was driving home in his new Tribute later that afternoon. The whole process was so easy and i have no doubt that if we have any issues they will be just as friendly and helpful! This was the easiest car buying experience we've ever had!

julieshoults

24 de ene. de 2012

I recently bought a used Mazda at Mazda of Manchester, and Kate and Lisa were wonderful in helping me through the process. Kate showed me the certified pre-owned Mazdas they had available and took me for a test drive in a 2010 Mazda 3. She explained all of the features of the car, and by the time we returned to the lot I knew I wanted to buy it. Kate and Lisa assisted me with all of the paperwork and explained my options in terms of financing the car. Purchasing a new car can be daunting, but everyone at Mazda of Manchester was extremely helpful, friendly and trustworthy. I'm glad I chose Mazda of Manchester as I purchased my car, and I know that I will be taking my car there any time it needs to be serviced. They have a great staff and a welcoming atmosphere.

ROM7

12 de ene. de 2012

My search for new and/or pre-owned vehicle began around the holiday season of 2011 (December) and ended with a great experience and very fun car from Mazda of Manchester Ct. I found the online inventory to be very accurate which helped me narrow my selection down to (2) Mazda 3 models. Sara Lucas (Internet sales) was kind enough to cordinate with me via email and phone calls. When I arrived, I was met by friendly staff and warm smiles. Dave Small (sales) had both cars running and ready for my test drive. I was pleased with both vehicles but fell for the 5 speed manual A 2008 Mazda 3 sedan in silver. It is too soon to review the car for longevity, but I am thrilled with the driving experience. I was pleased with the accurate pricing, no pressure sales, and condition of the vehicle. I have never had such a pleasant experience buying anything, much less a car. I would not hesitate to buy my next car from this dealer. Thank you to all of the staff, and special thanks to Dave, Sara, Bob and Lisa for helping me, I am an impatient person by nature and the staff met all of my needs in a timely manner. I test drove on a Wed. night, and drove my car home that Sat. morning. Thanks again!

lgonzalez1974

2 de dic. de 2011

They were all really nice and down to earth... I didn't feel pressured at all and I enjoyed every bit of my experience.. Loving my CX9 Grande touring!

a1311248

4 de nov. de 2011

I bought a brand new mazda3 from Mazda of Manchester had a great experience,Pat D'Angelo was a big help let me look around with no high pressure sales,one thing I hate is a high pressure salesperson.The car has been great no problems great on gas.

(860)670-9451

3 de nov. de 2011

I had the best experience with Mazda of Manchester, they were very helpful and patient while I was car shopping, and worked with me with everything I wanted. I would definitely tell my friends about my experience.

kfrench1911

7 de sep. de 2011

From the moment I walked in the door, the team at Mazda of Manchester was more friendly and open than any other dealership I had worked with. Tony was a great salesman, honest and just great to work with. I got a brand new Mazda3 for an excellent price, exactly as I wanted. Thanks Tony, and thanks to Mazda of Manchester!

glumar60

30 de ago. de 2011

The car buying experience can be aggrevating. Most dealerships will extend the process as far as they can in order to wear the buyer down. By the time you finally buy the car you can't wait to part company with your salesman. My experience at Mazda of Manchester was quite the opposite. From the minute I first walked into the dealership I felt at ease. Everyone I dealt with was very pleasant and extremely accomodating. Because of personal circumstances the deal took about 2 months from start to finish. During that time my salesman Jimmy stayed in touch but was never pushy. I never fealt rushed. He maintained a level of professionalism and at the same time remained approachable. Whenever I went to the dealership with my wife and/or family they were always made to feel welcomed. I have to say that overall I am very satisfied with the entire experience. I would definitely recommend Manchester of Mazda to anyone who is looking for a relaxed yet quality car buying experience.

kmjordan

16 de ago. de 2011

Yes. The service was great. Dave and Lisa were very helpful!!! They were very informative and really took the time to explain the features of the car.

morina1

9 de ago. de 2011

I had an overall great experience with Mazda of Manchester! I was purchasing my first new car and everyone made me very comfortable and excited about my new purchase. Jimmy was very knowledgeable and friendly! He was persistent in keeping me updated with the progress of my purchase, since they had to get it from a dealer in New York, and made sure that everything was ready to go for pick up. Even though I found a dent on the car when I got it home, Jimmy was quick to reply to my concern and set up a time to get it fixed that was convenient for me. Mazda of Manchester had the car repaired in no time and now I can really enjoy it! Thanks Jimmy and Mazda of Manchester for a great experience! I highly recommend them:)

Copito

8 de ago. de 2011

They did a great job here getting me the lowest rate possible! They worked hard and got me into the Mazda 3 that i wanted. I will certainly recommend them to family and friends. When the time comes i will defiantly be buying my next car from them!!!!

chickad

4 de ago. de 2011

These are the best people ever to work with for all your needs. They are always friedly and courteous and do everything in their power to provide answers to your questions and to make any dealings with them a pleasant experience. There is little turnover in sales staff. We have been dealing with Pat since it was Carter Dodge. It was a new experience for us to work with Bob and Lisa and I have to say that buying a car with these 3 people was about as painless and painless can get. These are not your typical car salesmen!!!!!Great job as always Pat. Kudos to you, Bob and Lisa. I look forward to working with all of you in the future. I know where I'll be buying our next vehicle when the time comes.Debbi Tower

peternatalie

24 de jul. de 2011

Jimmy was fantastic and extremely friendly and resourceful in locating the car we wanted. He took the time to explain the features and encouraged us to return for a more complete run through of features.This was our first new car purchase in the US and while we were very happy we expected that Mazda would provide some additional complimentary post sales service. Nonetheless we were pleased with our purchase. Incidentally, we bought a 2nd new car about 1 month later from a competitor Japanese maker and have received 2 years of free Toyota Care.

vgrant

6 de jul. de 2011

The 0% financing was what got us in to look for a new car. Being a Mazda 3 owner previoulsy, we also were interested in learning more about the customer loyalty. We were greeted by Tony Silvestro. He's friendly, easy going and a knowledgeable. Our car buying experience was actually enjoyable! Thank you

GOrtolaza

19 de jun. de 2011

The 0% financing deal was one in a million. Every one was friendly, and informative. I have to say that the seller for me was when Pat D'Angelo took me for a test drive. I wasn't even in the market for a Mazda 3, when I drove the car I had to have it. He took me on city roads, on the highway, and down back roads. The car drives so great! It was really the seller for me, and the 0% sealed the deal. Great experience.

furph24

12 de jun. de 2011

Bob was very helpful in the pruchase of the car, giving all options. Lisa was flexible with her schedule because mine was so difficult to work with. overall good experience.

anadelacuesta

20 de may. de 2011

Great team. Outstanding service. Dave Small is easily the best at what he does. I loved how he walked us through the process, instead of forcing a car on us. No high pressure sale strategies, just good old customer service. I am very happy with the service the dealership provided.

elona

28 de abr. de 2011

I went to fix my tire and they put an old tire on my car! they did not repair my tire... very bad customer service and it was my second time with issues at this dealership... and yes i bought a brand new car at this dealership so i had to be back for repair but this is my last time!!

pdombek

18 de abr. de 2011

All sales and financing employees were very helpful and friendly. Also, very patient during more than one test drive and my decision making. Jimmy did a great job explaining all the features of my Mazda 3 and the whole process was very pleasant experience!

Stevetrish

25 de mar. de 2011

Here's a LONG overdue 'thank you' from my wife and myself. Back in September, when we spotted our Toyota Sienna LE van at Mazda of Manchester, we recall how Dave Small approached us that Saturday morning and when we said we were 'just looking' and 'didn'tneed anything', that he told us to 'feel free to ask' if and when we had questions. Well, we KNEW this was the van we'd been looking for so just minutes later we waved him over and the rest is history! With no pressure of any kind we were treated by Dave, the manager, and finance manager like we were buyin a brand new vehicle! We were able to take a nice test drive and have any questions answered in a most hospitable and professional way and we decided that very morning, within an hour to put a deposit. When we came to pick the van up, we were totally pleased that Mazda of Mancheseter had gone and detailed the vehicle, put on some new tires(when my wife mentioned to me that probably in about a year I'd have to get them replaced, and which Dave overheard) and many more things that we simply couldn't believe! Both my wife and I have been looking for and buying vehicles for ourselves since we were in our late teens-some 37 years! New and used. In our combined years, neither of us has had such a pleasant experience wherein we were made to feel totally appreciated as customers. Just fan-TAS-tic! We have had oru van now for 4 months and people still think we bought a new vehicle, because it was so taken care of by the previous owners as well as Mazda of Manchester who took it in on trade. Price was fantastic as virtually ever other dealer around who wanted two to three thousand more! Wow!! We will continue to not only recommend Mazda of Manchester and Dave, but to continue as faithful customers ourselves!Steve and Trish S

mazda3buyerct

3 de nov. de 2008

I went in to look at a Mazda3 and the salesperson was very helpful and polite. I really liked the car. Everything was going good until the sales manager, Bob, got involved. He was really pushy and wanted me to buy immediatly. He must have called me at home 5 times in two days asking when I was going to buy the car. This was such a turn off that I ended up buying a car somewhere else. It's too bad that Mazda is so poorly represented by this dealer.

jake1276

22 de sep. de 2008

This was my first new car purchase and was kinda nervous. I had been to another mazda dealer and they were pushy and not helpful. I went to Mazda of manchester and they answered all my questions about the car and financing and treated me like a customer, not some kid. (Im only 22) They had the car I wanted on the lot in my second color choice and Rich the manager offered to find my first color choice from another dealer but I decided to take the one they had so I got it that day. I was hoping for 0% financing but it wasnt available on the model I got. I hope their service department, if needed, is as good as the sale department. I would deff buy another car from them.