Leah

4 de oct. de 2016

I bought a 2016 Mazda CX-5 at Mazda of South Charlotte and I couldn't be happier. The salesperson, RJ Black, was phenomenal. He was patient, extremely knowledgeable about the vehicle, and very professional. Chris in finance was also great as was the sales management. From the time I walked in to the dealership until the time I drove away with my new CX-5 I was amazed as their speed, knowledge, and they really seemed to care that I got a car that was perfect fit for my family.

Mike Russo

3 de oct. de 2016

Salesman Michael Shaw made the process as painless as possible. Was very friendly, knowledgeable and helpful. My only complaint in the process was "dealer prep" charges are not included in the advertised price, so the REAL price ends up being a little more inflated.

Suzie

24 de sep. de 2016

Danny is great he is a very great salesman he made my dad and I feel very comfortable he told us what he could do and he kept his word thanks Danny your the best..........

Bee

16 de sep. de 2016

Walking in the dealership I had no idea I was going to be leaving with a brand new vehicle . I would recommend this location to anyone looking for a car . The sales team were amazing they made the car buying experience easy.

Bianca

16 de sep. de 2016

Walking in the dealership I had no idea I was going to be leaving with a brand new vehicle . I would recommend this location to anyone looking for a car . The sales team ( Matt , Chris and Bobby) were amazing they made the car buying experience easy

Shilpa K

16 de sep. de 2016

The Mazda of South Charlotte harbors good quality cars! No denying. I bought the Hyundai Sonata 2015 model today and as of now I am pretty impressed with the purchase. Very helpful Sales representatives, they have got you covered! From financing , to insurance everything was a smooth play. Special shout out to Torri , the sales guy, for taking the extra mile to make it all the more convenient.

KGathings

15 de sep. de 2016

I give my Overall experience with Mazda a 100% because everything was wonderful from the start to finish. I came to Mazda not knowing what kind of car I wanted at all. As soon as I got there, we were greeted by a Car Salesman named Craig Shane, he was absolutely wonderful. He showed us around and took me straight to the car that I loved. He didn't beat around the bush, he was very serious and blunt with us, told us everything we needed to know. The process of getting the car was even better, it took no time at all, everyone was so nice including the Sales Managers, the finance office and the Salesman that we dealt with. Out of all the car places we went to, this one was defiantly the best car place yet. I would recommend Mazda of South Charlotte to anyone that was interested and also would recommend asking for Craig Shane to assist you in buying a car.

Bryan S

9 de sep. de 2016

Nice new building. I drove from Atlanta to buy a car advertised below market value. Kyle Vasquez was a nice guy and would definitely buy from him again.

NotHappy

8 de sep. de 2016

They suckered me in with a seemingly good deal, only to give me poor customer service and never getting back in touch with me when I needed it.I purchased a new vehicle from them beginning of August. About a week or so later I get a call stating I need to come back to sign papers again because my payment had decreased. Luckily I was in the area the next day so I went by. They offered to top off the gas and give a car wash. Mind you I still had a temp tag on at this point. By the time I got home, I realized that the tag had been torn off in their car wash. I called back to inform them and they said they'd "Look for it." A piece of paper vs. high pressured water = non existent.The next day I get ANOTHER call saying I need to come back to get papers signed AGAIN. I was not going to waste MY time for THEIR mistake. I wanted someone to come to ME. This never happened. So I reluctantly went back down there on a Saturday. While I was there I asked for another temp tag which was almost like pulling teeth to get.Here it is a month later, my first statement was cut Aug 31 due Sept 7, and I didn't even receive the statement until Saturday the 3rd. This is on top of the fact that my financing apparently was affected by the whole paperwork fiasco and my payment for my trade-in was taken out. That was money to be used for the NEW car, not the old one. I proceeded to call multiple times to speak with someone regarding this, without any response. I FINALLY, got a hold of someone last night and they said they would "Check with the Finance director and call me back." I'm still waiting. Not holding my breath.Needless to say, I will be making yet another trip there to try to rectify this. It's not my fault that MAZDA is incompetent. I shouldn't have to make a payment on a car I no longer own or be expected to make two car payments in one month because of it.

Disgusted

6 de sep. de 2016

Called on a car then decided against making the 5 hour round trip to see it. Tonya called me back to say that the owner would be in on Labor Day and that they would make me a great deal on the car. She said that if I didn't buy the car that they would give me gas $ for the trip. The car was already below KBB and I was suspicious that something was wrong with it but I figured that it was worth the trip. WRONG! They car had scrapes on it and touch up that would have required paint work. The wheels had been painted light gray and nothing was masked so the tires and wheel wells were also light gray. At least then I knew why the price was below BB. When we sat down to talk #'s, the price of the car jumped up $995 due to "Dealer Reconditioning" charges. I explained that I was told that I would get a great deal on the car (below the internet price) and the first thing they did was tack on $995! We should have left immediately but we ended up talking to three people in management. As we were about to leave, they finally agreed to the price that I requested but by then my wife and I were disgusted. They did fill our gas tank but that did little to compensate for the Labor Day that we wasted there. They have aggressive internet prices but keep in mind the "Reconditioning" charges. Needless to say, I will never return there.

Marty Clakeley

5 de sep. de 2016

I cannot say enough about this dealership! From the very first person that I spoke to (Janay), the salesperson (Gino), the Sales Mgr (Bobby) and even the accounting staff I've spoken with, this dealership is by far the best my wife and I have ever dealt with. They were knowledgeable, organized, fair, and very professional and the new dealership is beautiful! I feel proud to be part of their family and will send anyone I know who is in the market to Mazda of South Charlotte. Outstanding job and I LOVE MY MAZDA 6! I've already gotten tons of compliments. Thank you for everything!

JoAnn R.

27 de ago. de 2016

Excellent new car leasing experience at Mazda of South Charlotte at their brand new facility on South Blvd. Got a brand new CX-5, at the price I had in mind and Matt Koval made that happen!Matt was very knowledgeable and provided excellent customer service throughout the process. Thanks, Matt!

Martin Clakeley

26 de ago. de 2016

Perfect dealership!! From the moment we arrived we were welcomed and treated like family!! Gino and Bobbie were very experienced about Inventory and product! It did not take long to find the perfect Mazda 6 for our needs. We leased our Mazda 6 and are very pleased with what Mazda has to offer. Perfect Deal in a perfect place!! Thank you Gino...............

Timothy Grigg

26 de ago. de 2016

Excellent experience with Gino at Mazda of South Charlotte! Not only I got a great price but all around a GREAT and WARM stay!. I had negotiated for weeks over the phone and e-mail and when Scott accepted my offer I thought I am going to have a downgrading visit.... Not at all!!! I was speechless at how warm and professional they handled my situation.........Thank you Gino Thank you Scott and Thank you Mazda of South Charlotte

Harvey Cohen

26 de ago. de 2016

Best Car buying experience ever! We visited Mazda of South Charlotte few times before the purchase and every time we were greeted warm and made feel welcomed!! We had a lot of questions about the product since we never looked at Mazda before. We were Honda owners for years!!Gino our Salesman is a Gentleman and knows how to treat guests!! Never he felt annoyed and always smiling. Very professional in all aspects and an experienced Product specialist. We shopped at other Dealers and compared Product and experience!! Mazda of South Charlotte and Gino made our Day!!!!!!!!! Thank you Gino

Wala'a jazazi

22 de ago. de 2016

I came to MOSC just to look for a car, i ended buying one for couple of reason. I bought a mazda 3 from MOSC, and the salesmen called by (Moose) Mustafa Asmar was very kind, professional, helpful. He had a sweet smile, handsome. He wasn't to pushy, was very freindly. I recommend this dealership very strongly.

Jones

20 de ago. de 2016

Just bought a new Mazda3 S grand Touring hatch. Best buying experience ever!! Treated with courtesy and warmth by all staff. Special high marks for Scott Bonack, Matt Koval, Bobby Arshad, RJ Black, and Tomica Jones.

Jones

19 de ago. de 2016

Everyone we talked with was welcoming, friendly, and very easy to talk to. Specifally, a great experience with Bobby Arshad, Matt Koval, Scott Bonack, RJ Black, and at reception, Tomica Jones. The best staff and the best sale experience ever for me.

Janeruiz

1 de ago. de 2016

Estuve hace poco me atendieron miy bien no pude comprar por problemas personales a ultimo momento exelente atencion por parte de Alejandro Arraiz espero regresar a concretar mi compra gracias Alejandro Arraiz por tu atencion

Hjones

1 de ago. de 2016

I just wanted to compliment Alejandro that did a terrific job helping us find a vehicle for my daughter she just wouldn't like anything in the lot thank you guys..

Angel

1 de ago. de 2016

I didn't get a car but Alejandro Arraiz was extremely nice...good sales representative...he was very nice and show me a lot skills about this business...Less

Harlan Jones

1 de ago. de 2016

I just wanted to compliment Alejandro that did a terrific job helping us find a vehicle for my daughter she just wouldn't like anything in the lot thank you guys..

TrumanSmith

23 de jul. de 2016

Matt Koval was great, helpful, and fast with getting what we wanted and making the process go as fast as possible. Will come back when need another car.

Lito

8 de jul. de 2016

I didn't get a car but Alejandronly Arraiz was extremely nice...good sales representative...he was very nice and show me a lot skills about this business...

Rena

8 de jul. de 2016

I was searching for a specific Mazda3 not available in my area. I found the car online and called to negotiate a deal over the phone. After putting a reasonable down payment on the car, they held it for me for over a week until I could travel to Charlotte. Upon arriving in Charlotte, Matt was nice enough to pick us up and take us to the dealership. The dealer was in the midst of moving to their new location, so their showroom looked a little sparce and unkept, but that's understandable considering their upcoming move. Communication was superb the entire time through email, text, and phone. I felt I got a great deal and had great customer service.

Mr Bob

7 de jul. de 2016

Our experience with this dealership was positive and I would highly recommend it to others.

Hr123456

5 de jul. de 2016

Ryan Shaffer and Matt Koval from this dealership provided excellent customer service, above and beyond anything I've experienced before. I was dealing with an accident with my prior Mazda lease and without a car for several weeks. Ryan proactively reached out to me to see what he and the dealership could do to help and scheduled an appointment for me to meet with Matt. In meeting with Matt, he was able to find me a car within my price range that I felt totally safe driving and I was in and out of the dealership in no time with my new lease. I would definitely recommend them to anyone looking for a new vehicle, or experiencing any issues with a current Mazda vehicle. They truly cared about my outcome and wanted to see me leave the dealership satisfied that I made the right choice.

Lindsay

5 de jul. de 2016

Ryan Shaffer and Matt Koval of the Mazda of South Charlotte dealership were excellent and both went above and beyond to ensure my car leasing process was seamless. I was dealing with an accident with my prior Mazda lease and having all sorts of issues in trying to resolve everything after the accident. I was without a vehicle for a few weeks and beginning to get frustrated. Ryan reached out to me proactively and set up an appointment for me to see Matt to select a new vehicle. Matt was efficient and I was out of the dealership in no time with a new vehicle I felt completely safe in. They turned my experience around completely and I am extremely grateful for their assistance and the care they put into ensuring I left the dealership satisfied with my lease choices.

Matt84

2 de jul. de 2016

Kyle Vazquez at Mazda of South Charlotte was a great salesmen. He was patient and knowledgeable about the Mazda CX-5 that I was interested in purchasing. Kyle did a great job explaining all the details of the deal and never making me feel like my indecision on colors of vehicle were a problem. In addition to the excellent service received by Kyle, Carlos (the Sales Manager) was excellent to work with. No matter the amount of questions or concerns, Carlos and Kyle were willing to take the time to address all my questions. The best part was Carlos and the Sales team went the distance on getting the deal done on the exact car that I wanted at the price I had to have! All around one of the BEST car buying experiences I've ever had easily beating any deal I found in Virginia at my local dealership. I would gladly refer Kyle, Carlos and Mazda of South Charlotte to anyone of my friends and family. Great experience and great people...Car buying the way it should be.

John F.

1 de jul. de 2016

My wife and I purchase a Mazda 3 s Touring from Mazda of South Charlotte. They are amazing! WOW is all I have to say about your sales team! They are great! When we came in to purchase our car, Don Reese and Scott from Internet Sales just took such great care of us! They did not try pushy sales tactics or find reasons to say no....they just simply made the sale happen! We could not be happier with our purchase and as importantly, from whom we purchased. We will definitely be making future purchases with Mazda of South Charlotte. We also, later on, had to bring in the vehicle to their service department and they are as amazing as their sales team. Dana Snow has been taking care of our needs, setting us up in a loaner care, and is wonderful and so easy to work with. They truly have assembled a great team! We also had the opportunity to meet other members of the team there (Moe and other) and they are so welcoming and friendly. They make you feel so comfortable and you know you are getting the best deal out there. We tried with every Mazda dealership out there (as far away as Atlanta) and Mazda of South Charlotte was the lowest price and beat the competition by a large amount. All I have to say is Thank you!

April Wilson

30 de jun. de 2016

I was so pleased with my shopping experience at Mazda of South Charlotte. Everyone was so friendly and helpful. Antonio and Torri were super salesmen and Lee was a great help in the finance department! I was so happy to drive my new Mazda CX-5 home!

David1987

29 de jun. de 2016

My credit was not the best. But Mazda of South Charlotte got me into a car. thank to my sale person Peter. I will recommed all my freind to Mazda of south Charlotte.

Romit Sarkar

26 de jun. de 2016

Brand new spanky facilities with extremely warm greetings at this location. We went in to look at a 2015 CPO Mazda CX-5 Sport. The car was sold the evening before. We were operating in a very tight budget because we wanted to trade in our 2009 Mercedes Benz C300 and make an all cash payment with lien off of our heads. What I can tell you is that the people here will try to work with you as much as you would want to work with yourself to make your goals meet!We loved our experience with each and every one we met at this place, at the end we walked out of the place with 2015 CPO Mazda CX-5 Touring fully satisfied.I can tell you that we are not easy people to deal with when there is paper work around since we read each and every piece of paper handed to us in details but the whole process was stress free at this location.Thank you guys!

Impressed

25 de jun. de 2016

From the I stepped into Mazda of South Charlotte, I was greeted by a professional, from the moment I meet Matt Koval I knew I came to the right place. I have purchased and leased many cars and most of the time the entire process was sooo long that I would loose almost a whole day at the dealer, but Matt and the rest of the Mazda crew well spot on and made me feel like it was only minutes. I was able to get a great deal on my new CX9 I would definitely recommend to any one.. Great job Mazda of South Charlotte.

James K.

24 de jun. de 2016

My family and I went to 15 different dealerships in Charlotte and Rock Hill until we found Mazda of Charlotte. This was the first and only dealership where they truly listened to what we wanted. We we're greeted by Carlos and Gino, who were absolutely wonderful. They did not try to over sell vehicles that we were not interested in or could not afford. They immediately directed us to vehicles in our price range and what we wanted. The finance dept were amazing in getting us the best deaI and explaining all of our options in detail. They took the time to talk to us even when they were supposed to be closing, they did not rush but instead took their time to ensure all our questions were answered and we were happy. We're looking forward to going back again and getting our next car. They made us feel like family and now we are part of the Mazda family because of how wonderful they were with the whole process!

Juan

23 de jun. de 2016

Recently purchased a jeep compass 2014. Matt was my sales person. He was very polite and knew exactly which cars on the lot met my requests. I am very satisfied with my shopping experience

Kou

22 de jun. de 2016

I would like to start out and say how great Matt Koval was in my purchase of a new Mazda 6. Matt was a great sales rep and was the only one at the dealership that seemed to be on my side even though he messed up the initial quote for the car. I know what you are thinking. He is a sales rep and won't get paid if he is not nice to me or sales me a car, but he really went the extra mile when the finance person found the error. So, the day before I had went to a few other dealerships and got quotes from them. I had a rough estimate of how much the car should be worth and was determined to get a better deal. When we were discussing about the price, I had mentioned to Matt that I wanted to do the special financing for .9% for 63 months but for some reason he misunderstood and applied the wrong rebates to the price of the vehicle and took off $1500 off the sale price, which made it a better price than the other dealerships. The only thing was, they didn't have the exact car I wanted. So they had to search for it, and provided me a loaner until my car was ready. I was feeling pretty good at this point. Unlike the other dealers, I didn't feel hassled and got a great price. They found the vehicle the next day and had it at the dealership that day. They were going to detail it and put on a free window tint before I picked up it up, so I had to wait another day. Here is when everything went south. While I was sitting in the middle lane about to turn into the dealership, this tow truck hit me. I should have known it was a sign. The damage was not that bad and no one was hurt and I wasn't feeling too bad because it was the loaner vehicle and not my new car. So I called Mazda of South Charlotte and few people from the dealership came out including Matt and made sure I was OK and took care of everything because I was right in front of the dealership. I still can't believe it. Thanks to everyone who came out and assisted. OK back to the sales story. I got to financing and the finance person informed me that those rebates should not have been applied if I wanted the special financing rate. After going back and forth with the finance person about price, we ended up with a good price again and he even applauded my negotiating skills. Little did I know he was applauding his own negotiating skills. He then prints out the financing papers for me to sign. I looked it over and noticed the sale price was MSRP. For some reason he thought the 4K I put down was to lower the initial sale price, but in fact, it was to lower how much I had to finance. Who pays MSRP!!?? So he went out and spoke to the sales manager and he came in. He tried to reason with me over the price and telling me how much he was losing and me telling him what the other dealerships were offering. He basically said there is no way the other dealers would offer me that and that was that. At this point I was livid. I was there with no way to get home and was calling the other dealerships to confirm pricing and if they could pick me up from the dealership. After a few minutes, Matt came and apologized for his mistake and stated he did not really know about the financing and how it would affect the price by not allowing the rebates. Although he had messed up, he was more than willing to try and make up for it unlike the sales manager and finance person. I am not sure if this really happened, but he said he spoke with the owner and got me a better deal than what the other dealers were offering. It was not as good as the initial deal, but way better than MSRP. In the end, I got a good deal from Mazda of South Charlotte and love my new Mazda 6. So if you are in need of a vehicle, go see Matt at Mazda of South Charlotte. I am sure he won't make the same mistakes with the rebates again after all I went through and he will go the extra mile to make sure you are happy with your purchase.

KNeely

22 de jun. de 2016

We just purchased our first Mazda (CX5) at Mazda of South Charlotte. We had a great experience. Our salesman was RJ Black and the Finance Director we dealt with was Chris Motrynczuk. They were both friendly, professional, knowledgeable and easy to work with. There was no high pressure and they were anxious to answer any question we had about anything. We would recommend these guys to anyone. We love the car and look forward to having it serviced at the dealership in years to come.

Cindy Summers

16 de jun. de 2016

In October 2015 we went shopping for a new vehicle & we found it here. Our salesman RJ Black couldn't have been nicer & did a great job in helping us finding the vehicle we wanted. So when my son needed a vehicle we went right back & yet again RJ Black came through for us. Would recommend if you are shopping for a new or used vehicle go to Mazda of South Charlotte & visit RJ Black you won't be disappointed.

John Waxhaw

16 de jun. de 2016

Carlos (sales manager) and Matt Koval were both extremely helpful and insightful in assisting us with our new purchase. Second car we have purchased here and would recommend to anyone to shop here. Great job guys and thank you!

Andrew

12 de jun. de 2016

Saw a car that I wanted to look at online for a decent price so on my day off I make a 40 minute drive out to look at it. Once I got there the staff ignored me until I started wandering the lot looking for what I saw online. The first person who approached me was clueless about what was on the lot and I found the car before they did, only it had a not for sale sticker on it. The employee who was with me then wandered off and I was left standing buy the car with no clue what was going on so I started my way back so I could leave after wasting my time and gas driving down there. Before I could get back to my car to head back home a salesman started asking questions and trying to sell me a car that was quite clearly marked not for sale. He was actually knocking on my window as I put my car into gear to drive back home. Avoid this place at all costs

Wilsen

10 de jun. de 2016

I went to the dealership after visiting two other area Mazda dealers and to my chagrin the dealership had moved to their now new location. I found out that this was their second day at the new location. Organized chaos was the theme of the day. Not the less they had the car I was seeking a Mazda6 Grand Touring. The price was right and after spending way too much time waiting on systems and people to get their act together we got it done. Danny the sales representative was the consummate professional and he did an excellent job of explaining the vehicle and allowed for a very informative test drive. I am giving them 4 stars only due to in my opinion they were not fully prepared to be open.I found out that they indeed were closed for the next four days in order to get their act together. I will give them a zoom and hold off on the other zoom until I visit them again.

Heath123

10 de jun. de 2016

I traded my Mazda CX-9 for a brand new 2016 Mazda 6. I got a great deal on it! My salesman Moe and Danny did a great job!! I would send my friends and family to Mazda of south Charlotte!!! The new location and store look great go check it out!!!

melvin

19 de may. de 2016

I had a great experience shopping for my vehicle, from the initial contact from Scott Bonack who even though we missed each other calls he followed up, then Matt Koval we were greeted at the dealership by provided us with the best customer service and Christopher Motrynezuk done great getting us a good percentage rate.

Kathy

15 de may. de 2016

Purchased a new vehicle in Oct 2015 and have continued reaching out to their service dept. Dana in service goes above and beyond in providing me with assistance. He is both knowledgeable and helpful providing exceptional customer service and he's the reason why I would drive to NC to get anything done or purchase in the future.

baitzee

9 de may. de 2016

Dana contacted me right back after leaving a message for a service need. The ability to get my car in and out in less than 35 minutes was exceptional and truly superior to other dealerships I have had previously. Thanks so much for your flexibility and quality of care.

Angela S.

29 de abr. de 2016

This was my first time ever buying a car by myself. I was turning in a lease, so I took my time in finding a car. There were some bumps along the way for sure, but in the end the staff proved they really wanted to help me get a car (even thuogh I talked to quite a few different people).. And after all the other frustrations, Christopher Motrynczwk in finance was wonderful-- I felt like I could really trust him and he made wrapping up the car buying process a breeze. thanks everyone!

LeeAnna Waldrop

27 de abr. de 2016

Thanks to Moe, I was able to get my very first new car!! You are awesome!!! The rest of the team at Mazda of South Charlotte are wonderful as well. Thank you soooo much!!! :)

Kathy from eastern NC

17 de abr. de 2016

I was visiting Charlotte and hit a curb with my Mazda 3. I wanted to have the car checked before I started my 300-mile drive home. Mike in the service department couldn't have been nicer or more capable. He had everything checked and the car aligned, while I waited. Excellent service!

Mazda Fan

17 de abr. de 2016

Matt did a great job finding me the car I wanted and working with me to make a smooth transaction. We look forward to future business with this dealer and with Matt.

Taylor L -First time College Student Leaser

7 de abr. de 2016

This was my first car purchase (or lease) and I had already tried various dealerships that all lead to disappointment. I'm a college student and have no established credit and was beginning to think I wouldn't be able to get a car, but this dealership proved me wrong. Shawn was extremely helpful in this process - I was in and out with a new car in less than four hours (a car which I absolutely LOVE). The entire team was lovely and the overall vibe was great; from being offered coffee to the lovely small talks with salesmen passing by, to the great help in understanding the terms of my lease through the financial team, and to feeling like a piece of the Mazda of South Charlotte family. I am so thrilled to have come across this place and am excited to begin my journey here; thank you all for being so spectacular!

Chris Patterson

7 de abr. de 2016

I would recommend Mazda of South Charlotte to anyone. The employees here are not just car salesman that want to make a deal. Antonio and the rest of the staff who helped focused on getting me the vehicle I actually wanted. They actually build relations with their customers, strive to get them what they want, and do everything possible to meet their customers need. Bad Credit is not a factor for Mazda of South Charlotte. On paper, I should not be driving a 2015, but guess what? I AM THANKS TO MAZDA OF SOUTH CHARLOTTE

Bobby H.

28 de mar. de 2016

Moe was great and made the whole shopping experience very personable

jack mularski

26 de mar. de 2016

This is the third time I am trying to write this review I keep getting knocked off computer,I pad and phone. It has to be my internet.I did lengthy reports before so I will make this short.I can!t say enough about mazda south they gave the best deal ever.From jayne to Scott to Moe,Don,Chris they all did me a service.Great staff Great Dealership.Thanks Again Mazda South

MWoodhurst

12 de mar. de 2016

Anton, our sales representative helped me select the perfect car for the best price. He went above and beyond to help with price negotiations, explaining the features of the car and even delivered my tag when it came in.

Melinda Woodhurst

12 de mar. de 2016

Excellent sales staff (Anton) focused on getting me the perfect car for the best price.

Dimas O.

7 de mar. de 2016

I had a great experience on buying my car at Mazda of South Charlotte. I definitely recommend then to anybody that is looking for a new or used car. I was treated very well and they did everything to meet my expectations on buying my car. Mr. Brian Lopes was very professional in all aspects of the process from the beginning to the end of my visit and was not just him, all the personal involved were very professional and courteous also. I have to say "Than you" to everybody at Mazda of South Charlotte for everything, I'm very happy with my new car.

zaidalin79

18 de feb. de 2016

I had my previous Mazda for almost ten years, and I was excited to get another one. I felt it had excellent quality and I never had any issues, even putting it through dirt and gravel roads, and hauling more than a hatchback should ever be asked to haul. I went to Mazda of South Charlotte because it was the closest one to my work, and was met with nothing but problems. The first sales guy I talked to was high pressure and wasted my time. I spent two hours there when all I went for was to have my trade in appraised, and left without even having that done. The internet manager contacted me and tried to help smooth things over, but when we got back found out she was unable to show us cars as she wasn't a sales person, so tried to put us back with the same sales person from before. When I declined, we were given a new salesperson who honestly did the best he could, but when we got down to haggling (and there is haggling here, TrueCar or not), he wasn't able to do anything and I didn't trust the numbers that were being hand written on papers. We finally did get to an acceptable price, and when I go to start signing, there was a zero in for my trade (I had supplied my trade payoff information to two different Associates, but apparently none of them entered it in the system.) This would of course raise my payment more than $100 a month! So stressed out and frustrated, I go to leave and get the"oh wait, let us fix it..." I felt like the whole thing was a big game. I ended up telling them the absolute highest monthly payment I would accept, and two seconds later, that is where we were. So I was there another 6 hours, their finance guy was too busy to get to me, I was sick to my stomach, and I had to take a loaner home (essentially leaving my car as ransom). Dealership was unwilling to tint the car to SC standards (where I live), saying it was illegal for them to do (being in NC). Not true again, as the other dealer I went to was also in NC and had no problem doing it. After thinking it through after I went home, I didn't want to return to this place and asked a friend to help me get my car back at which time I was told I had to physically come in to sign paperwork and my friend could not get my car for me. After leaving an angry message for the sales manager basically stating that I had no interest in dealing with them and they had better have my car up front since I had to come again on my lunch and I didn't have time to listen to another pitch - I went, and funny enough - there was nothing I needed to sign. I feel like I was being deceived the entire time, and I would never do business here again. The other place I went was no pressure, got me the same car (which South made sound like there was only one to be had), and at a much lower price, with bonuses thrown in on top of the deal. DON'T BUY HERE!

sondra gray

13 de feb. de 2016

Great Experience....Love My Mazda.....thank you Moe....

C.Harris

12 de feb. de 2016

1st let me say, the sales guy Zack was great. Nice kid, you could tell he was new in car selling game, but he did a good job. Te bs happened about a week after I drove off the lot. I got "financed" for a 2012 Malibu, only for the bank to call me and say they didn't receive all the paperwork from the dealership. I bought the car about 2 weeks ago. I faxed the finance company all of the information they asked, and they won't do the deal - this is the same information I gave the dealership who let me drive off the lot. They're saying I can bring back the car but I have to wait 48 hours to get my $2500 down payment back. I wasn't going to write a review, but about 45 minutes ago Robert Mack hung up on me because I told him I'm not waiting for my money. He also blamed me for messing up the deal. They wanted me to lie to the bank about my income to get financed, which is a crime (and I'm not a drug dealer or anything, I have nothing to hide!). I'm in school 2 hours away, I don't have time for this bs with them. I'm considering getting a lawyer involved and I will hold this car hostage until they give me my money back. Left a message with the GM, hopefully he calls me back today.

pensacolacocky1

7 de feb. de 2016

You will eventually be able to read my negative review about my first 3 hour trip to another Charlotte dealership this week titled "Buyer beware". In a nutshell, it involved negotiating a deal over the phone, confirming the vehicle was still available, setting an appointment and then starting the drive to Charlotte. Two hours into the three hour trip to Charlotte the phone rang saying the vehicle had been sold ! As bad as that experience was, this one was as good as a buying experience could be. We dealt with two individuals; Scott Bonack (one of the managers) and Brian Lagos our salesman. I initially talked with Scott over the phone, explained my earlier experience and he assured me that if a deal could be negotiated, the vehicle would not be sold before we got there. I talked with Brian some, we went back and forth a bit on price (which is part of the fun) and came to an agreement. What was good about it as well is we discussed the purchase at the "out the door" cost so there would be no surprises. A price was agreed upon and all that remained was a satisfactory test drive.My wife and I arrived and even though the dealership was very busy, both guys keep track of our purchase process. The test drive was great, Brian went along and I was able to evaluate what I needed to confirm the purchase. It was a recent arrival on the lot, so it had not been through the shop to be detailed etc. Even though that part of the dealership was busy as well, they were able to get it done before we left. to return to Charleston.A shout out from Mr.Isom in finance as well. Even though it was obvious he had been busy all day, he made that part of the process effortless as well. I do believe in the old saying "you want to make people feel good about spending their money!" The car is meant for a friend who works at tractor supply (doesn't make a lot of money) who didn't have a chance to take her cashiers check that had been made out to the first dealership back to the bank yet.I told both Scott and Brian that they made a lady they don't even know very happy today!

Woodrow McKnight

19 de ene. de 2016

The has been the best experience I've ever had in purchasing a vehicle. I have never met a team that worked so hard to get me in the vehicle I wanted. Big thanks to Moe Bedwan and Scott Bonack for working with me. I couldn't have asked for better people do deal with. The whole staff is incredible!

Denise Rash

9 de ene. de 2016

Best car buying experience ever! Moe and the whole team ROCKS! Buy your next car from here!

John III

16 de dic. de 2015

The folks at Mazda of South Charlotte are the friendliest and most helpful of any dealership that I've encountered in years. I experienced absolutely NO pressure to buy which is a rarity nowadays. They genuinely act appreciative that you visited and handshakes and smiles are plentiful. A tip of the hat to Derek Robinson and Scott Bonack for making this a fruitful visit and sending me home with a fantastic ride & deal !!!!

Steve

14 de dic. de 2015

I just purchased a used vehicle from this dealer. Jaye helped me on the Internet, Doug helped me in the showroom and Chris helped with the financing. From initial contact to driving off the lot this team had it together! They were friendly, listened to my needs and concerns, provided the information I requested and even worked hard to meet my tight schedule requirements to make the deal happen this weekend! I am so appreciative of the efforts of each of these individuals and for the way that they made my car buying experience easy and stress free! My only complaint has nothing to do with the team, and is in regards to the showroom. I was there during the Panthers home game against the Falcons and it would have been great to see a few plays while waiting. Please consider installing a television so that customers can watch the ball games while your staff is busy being great!

Ashley Graham

1 de dic. de 2015

I just bought a preowned Mazda and my experience at Mazda South Charlotte was great!!! The salesman Mcclean was honest and upfront about everything. Mcclean and Chris (the finance manager) made my car buying experience pleasant. Thanks Guys!!!

JoshuaRape

30 de nov. de 2015

Moe Bedwan was the best sales man I have ever had. He had a great personality and humor. He knew exactly what he was talking about. Very detailed person. He is willing to bend over backwards for you. I recommend everyone to come see Moe at Mazda of South Charlotte. The dealership was very clean and everyone was nice!

Jorge Rivera

30 de nov. de 2015

I drove 2 hours to take a look at a particular vehicle. McClean helped show me the vehicle and answered any lingering questions. The overall experience was good. After some negotiating of the price, I was able to get a pretty good deal and was very happy with my purchase. So if you're looking for good deal on a used Mazda, I'd definitely recommend this place. Go speak to McClean.

Barbara Corso

30 de nov. de 2015

I've been looking at new cars for weeks visiting several Charlotte-area dealerships. But I left feeling disappointed, agitated and pessimistic. Then I went to Mazda of South Charlotte. Within a few hours I bought the car of my dreams because it was the one dealer that truly took my interests to heart. They listened and worked hard to find the right car for my budget and desires. And for once, I had fun buying a new car. This is one unique dealership that will have my business for a long time. Kudos to Derek, Scott and Chris for each doing a fine job.

Hooper

23 de nov. de 2015

Moe Bedwan, our salesman, did all he could do to get us the best price. They were very busy (Saturday), due to that e had to wait awhile, but they we're updating us every few minutes. We also appreciate that they did not require a credit application prior to looking at a car or taking a test drive.

nycman

18 de nov. de 2015

this is my 4th car. i leased there. and it was a great exp. the guys were great. moe the salesmen went well beyond just selling me a car..he made it happen, and the guys at the front desk would,ent let me walk for lack a making a deal. i would tell everyone looking for a dealership too head there.and i know i will be back again and again. i can,t say enough about them. KEEP UP THE GOOD WORK GUYS. FRANK CONGEMA

The Seymour Family

12 de nov. de 2015

Went in to just "look" at cars and ended up driving home in a brand new 2016 Mazda3 i Touring edition. The staff was very courteous and took the time to go over all sorts of scenarios based on our budget and options. I have had several Mazdas in the past and glad to be back in the Mazda family!

Yeah123

30 de oct. de 2015

I was pleased with the way they found a price that worked for my budget. I had a used car and got into a new car with the same payments.

Honda CRV Purchase

27 de sep. de 2015

When you visit Mazda South of Charlotte, immediately ask for Shawn Nichols.Being a Professional Account Manager, I fell I am an Excellent judge of Salesmanship.Shawn Nichols is simply ............ EXCEPTIONALShawn is Professional, Knowledgeable of all Autos, Friendly, Courtesy, ExceptionalHe will make your Buying Experience a Positive Experience.Steve & Debi

Car lover

17 de sep. de 2015

I came into Mazda on South Blvd because I was interested in purchasing a new car. I had a couple of options in mind before I stopped by Mazda. They REALLY took care of me and made sure I was a priority. Shawn Nichols and Scott Bonack made it all possible. They got me to the price I could afford and made everything else easy. When I came to pick up the car they had it ready out front waiting. Minimal wait time. I will DEFINITELY purchase again at South Charlotte Mazda. Thank you guys for hooking me up in my 2016 Mazda 6 Touring!

snookered

16 de sep. de 2015

Internet ad for the used Mazda I wanted was $14,717, a 2014 with a backup camera. I drove out there and found out that it was a "mistake" that the ad said it had a backup camera. I was still interested, understanding that there would be taxes, doc fees and destination fees on top of that. When I got the offer numbers, I saw that they added $998 for what the salesman called a "shop job," which he said included new tires, detailing and he said some other things, but at that point I stopped listening. When added to high extra fees, the total "out the door" for this vehicle was over $17,200. Not exactly as advertised. BEWARE!

Jeffery

10 de sep. de 2015

The first oil change for my vehicle was covered by the dealer, which I think is a great way to do business. I will definitely continue to have any work done on my car by Mazda of South Charlotte.

Elizabeth

31 de ago. de 2015

Very courteous and professional! The process was smooth...and the follow up has been excellent. I thought once you bought the car, they forgot about you but it has not been the case. I've been very pleased.

Jeanette

27 de ago. de 2015

Everyone was very friendly and helpful. All I asked for I got and was graciously taken to work and picked up.

tjwilliams

25 de ago. de 2015

This has been one of the best car buying experiences. Everyone was friendly, willing to help with my current situation, and met my needs wonderfully. I've always been wary of car dealerships, but I felt truly welcomed here. I would reccomend this dealership to anyone.

CX5owner

24 de ago. de 2015

I am a first time car buyer and had nothing but a positive experience when I bought my CX-5. I mainly worked with Gus and RJ. They were extremely helpful and patient with me during the whole process. I had some issues with setting up auto insurance and transferring the car title, and they were nothing but friendly the entire day. They made it as easy for me as possible. And they checked in on me to make sure everything was okay with the car after I bought it. I am very happy with Mazda South Charlotte.

Mike in Belmont

23 de ago. de 2015

Purchasing a vehicle has always been one of my least favorite things to do but Shawn Nichols and the rest of the staff at Mazda of South Charlotte made me 2nd guess that opinion! Shawn treated us with respect and I always felt he was working FOR us. Loved the experience and love our Kia Forte!

Harold

18 de ago. de 2015

Very knowledgable and helpful with the selection of our vehicle. Both salesperson and finance person were very polite. Thank You.

LD14

14 de ago. de 2015

My husband purchased a car from this dealership in 2013 and were VERY pleased with our experience, so we went back to Mazda of South Charlotte for mine. And I will NEVER be back. We mostly worked with Hash. He told us multiple things about the car that were untrue. Luckily, my husband had done a lot of research so he knew what was true/what wasnt. He was very pushy and I felt he ignored everything I said. After some back and forth, an insulting first offer and eventually getting to our target goal, we leased a 2016 CX-5 and I truly wish we had visited other dealers before doing so.I signed a form saying they could pull the title from my trade in and they never asked me to bring it in. Three days later, I had 2-3 different people calling me at work/on my cell multiple times. I was leading trainings all day and unable to answer/call back until after working hours. Finally, Jamie emailed me and we set a time for Friday afternoon for me to bring in the title. The next day, I was off-site for most of the day. I saw I had missed calls/texts/emails from Hash saying there was an emergency. Then, I received a call from a co-worker saying Hash in my office waiting for me He was told I wouldnt be back for hours, but proceeded to sit in my office for close to 4 hours waiting- attempting to sell cars to the secretary In the meantime, another person from Mazda called a different line at my work (instead of my direct line) asking to speak to me saying I owed them paperwork like yesterday and being rude to my co-workers. When I arrived back, Hash asked if I had my title. I did not, so he had me sign the same form saying they could pull the title themselves. My husband called Mazda to ask them to remove Hash from my office and never received a return call from his manager. That night, he went to the dealership to complain and the manager said he never received his message. He also told him that since they would pull the title, it would cost $100 and that Hash had told me this prior to signing. He absolutely did NOT tell me this or I wouldnt have signed it. The next day he received an email apologizing, waiving the $100 and giving us a free tank of gas/detail for my car. Jamie reached out to me again that Thursday asking if I was still coming by Friday. I explained what happened, he apologized saying no one had told him and he also offered me the gas/detailing. I LOVE my Mazda (as does my husband) but we will absolutely never return to this dealership well take our business to Keffer or Independence when were ready to trade again.

Rob Roy

26 de jul. de 2015

Let me start by saying I hate shopping for cars, I hate looking at cars, and I hate buying cars. Moe made the whole experience a pleasant one. He is very knowledgeable, he listened to what I needed and helped me find it, and he wasn't pushy in way. I have had some terrible experiences at other dealerships and this purchase was smooth as can be. We had a few questions the day after purchase and Moe was as pleasant and friendly as he was when we were buying, showing that he doesn't just care about the sale, he cares about the customer. This was a great experience and I highly recommend Mazda of south Charlotte.

Sthacker

19 de jul. de 2015

Scott and Moe were great to work with. They were fair, honest and most importantly, the listened to the things that mattered to us. Based on my experience, I would recommend anyone looking for a new or used car to give them a chance to earn your business.

Gamecock Mazda

13 de jul. de 2015

Our experience buying a new car from Carlos was second to none. He was extremely knowledgeable and friendly. Bobby took as much time as we needed to explain different leasing options available thru Mazda. We could not have been any happier with this overall experience and absolutely LOVE our new CX-5.

sports car

24 de jun. de 2015

My mother purchased a used miata from Brian Lagos, a sells rep at South Charlotte. At the time of the purchase there were two dints and a couple deep scratches on the fender. During the negotiation, Brian and South Charlotte agreed to fix the items in the "we owe" and saw the process through until the cosmetics were complete. They brought mom a loaner car to our home 1.5 hours away...to say the least they went out of their way. I was impressed with the courtesy.

DontBuyFromMazdaofSouthCharlotte

13 de jun. de 2015

Lifetime Mazda Owner - have never seen such unscrupulous sales tactics to sell cars. Obviously, I did not purchase from them - went with another dealership that doesn't employ these tactics (and got the car for several thousand less). From all other negative reviews I have seen here and on other review sites, I am quite certain that there will be a faux accommodating response apologizing for the experience and offering to make it right (as yet one more practice to appeal to human nature giving them the benefit of the doubt). Believe them to your detriment...

Megan Elizabeth

6 de jun. de 2015

Every time I get my car serviced its a quick easy process. I've never had a problem with any repairs and Ryan Shaffer is always so helpful and informative. He's the main reason I keep coming back!

Steve D.

26 de may. de 2015

A big thanks to the entire staff at Mazda South Charlotte for a great car buying experience as we purchased the very cool Mazda 3 for our very excited and happy daughter. Doug, Jamie and Steve were all great to deal with throughout the process and showed that they could be competitive with anyone in the area. Doug, our main sales contact, was fantastic in providing everything we needed to know about the car both before and after the sale, and walking our daughter through all the cool technology that comes with the car when we picked it up (clean with a full tank of gas). Thanks again everyone!

Lirong Wang

16 de may. de 2015

Moe Bedwan is a great person to work with. I will recommend him as a best service guy! Thank you!

Angie Williams

16 de may. de 2015

This dealership is awesome! its my second time back. The staff is knowledgeable and courteous. Very pleased with the level of service. I will recommend to anyone who wants a great experience while purchasing a vehicle.

OJ

5 de may. de 2015

I bought a Mazda cx5 from this dealership and the experience was excellent.The salesman Carlos was very helpful and honest. He goes the extra mile answering all questions and gives a full disclosure about his vehicles.

Allison

29 de abr. de 2015

As a woman I was very hesitant going in by myself because I despise pushy salesmen and I need someone to be patient, explain things to me and give me my space. I am happy to say I walked out with a Mazda 6 and happier that the entire experience was a smooth and comfortable one!My salesman HASH was extremely patient and NOT pushy! He took the time to explain why and how the vehicle was a good choice for my needs and helped get me the payments I was looking for.Will definitely be referring my friends and family here.

rob

20 de abr. de 2015

i bought a mazda3 for my son, our salesman Hash was exceptional, his knowledge was sound and he did a great job with guiding us as to what was a right car for us. a true gentleman and we will be buying our next car from him.

Mary

11 de abr. de 2015

Salesperson was easy to work with. Looked at cars one week and went back the next week and bought the car.

Justin

6 de abr. de 2015

Well after car shopping for over a month and going to over 25 dealership, we decided to take a trip up to South Charlotte. We are highly pleased with everything!! I will never buy from another dealership again. Mike our salesman was absoulety great. We not only enjoyed the small conversation we had with him, he added alot of value and knoweldge throughout the whole process. Mike you Rock and you will see us when we need another car. Thank you madza of South Charlotte for a great car and even better service.

Hanan El-Ali

30 de mar. de 2015

I went to Mazda of South Charlotte this morning to look at cars and left with my new CX5!! My sales mans name was Moe Bedwan and he was phenomenal! He took his time answering my questions and explaining in detail all of the great things my new car has in it. When he took me out for a test drive he was very patient and allowed me to drive for as long as I needed. Everyone in this place was very helpful and kind. I encourage everyone looking for a great car to go to this location and ask for MOE BEDWAN!!

Erin

22 de mar. de 2015

The Mazda of South Charlotte employees were very friendly, accommodating, and helped me picked out the best car for my needs.

Iszell

21 de mar. de 2015

I received very courteous and speedy service. The facilities are clean and well kept. The staff are kind and friendly with great respect for convenience and time.

kemmerling

17 de mar. de 2015

Was in the market for a new car CX5 Grand Touring. Was met outside my salesman, Moe Bedwan. Moe was very knowledgeable and extremely professional. He was there to help me picked out the car I wanted. He showed me features and items that I truly valued in the vehicle. Moe worked with me on the price. The finance manager was wonderful and extremely helpful in getting me a new vehicle. Definitely the WOW factor with every single employee! I will be going back to continue to purchase new vehicles from Moe and this dealership. First class!

BS

17 de mar. de 2015

These are the most unprofessional unreliable and cunning jackals of all auto dealers I have interacted with over the past 20 years. In my experience with all of them last week - with Jamie(used car manager), Scott (internet sales manager) and Mike(new car manager), they are all in it together to spin a yarn and Dupe customers. Sincerely do not waste your time with them. They do not have ANY BUSINESS ETHICS.

Paul C. Walter

12 de mar. de 2015

I came to your facility on Monday the 12th of March 2015. My wife and I were looking for either a new or used car for me. We met with a Carlos Cazadilla and he was very courteous and patient. He helped walk us through the process of getting our vehicle. We were able to get exactly what we needed with the help of Mr. Calzadilla and I would highly recommend your facility to anyone looking to buy a new or used car.

Aimee K

11 de mar. de 2015

Moe was very knowledgeable. He answered many of our questions before we asked them. He was respectful, personable and honest. There was another car we had seen at a different dealer, but after speaking with Moe, driving the vehicle and understanding the certified, pre-owned package we decided to end our search and purchase through Mazda South Charlotte. Thanks so much. I love my Mazda CX-7 and know my service of it at your dealership will be great as I took my previous Mazda here.

Dan R.

23 de feb. de 2015

I bought a used car right before Thanksgiving from RJ Black and I could not be more pleased with how things turned out. My car is great and RJ made the process very easy. There was one thing that needed to get fixed on the car that I purchased, and I drove it off the lot knowing that I would need to take it back or figure out a way to get it fixed. RJ and the team kept their word and got the issue fixed within 2 days. RJ and the rest of the team are easy to deal with and are very knowledgeable about the entire process.

Jennifer

20 de feb. de 2015

The quality time service personnel took with me and explaining all services needed and rendered was excellent. I will recommend service at this place of business for anyone.

Susan

12 de feb. de 2015

RJ was very professional and efficient. Made the whole process easy - I was in and out in about 3 hours.

sergek

4 de feb. de 2015

I had an overall grotesquely negative experience. I spoke with one of their employees on the phone, confirmed the price on a certified preowned mazda so we could get a check from our bank, informing the rep that this will be a four hour drive, confirming cost, details, and a few other questions, then requested email confirmation or a call that the car didnt sell, and that our terms would be agreeable. Next day, no call, no email returned from this dealership. So I called, spoke to the rep from the prior night, she hadn't really..done anything. At all. And deflected when I asked her if she had checked on anything. So next day we drove four hours round trip with check in hand, only to be greeted with surprise charges that started as reconditioning fees, then came back on paper as inspection/certification fees, and got the almighty bargain bin run around after these new fees. These weren't mentioned over the phone. And it's something worth mentioning if the customer tells the rep that they are getting a check printed, with consideration taken to the other dealership fees, tax, etc. Guess what? We got in our car, scraped up the funds to purchase the car at the newly inflated yet agreed upon price...and five minutes after we sat down to do so.... "so sorry the guy that approved that left, we can't do this price anymore. We can do this nicely higher price here." Turned around, walked out. So many hours wasted for me and my significant other.

SergeK

4 de feb. de 2015

I had an overall grotesquely negative experience. I spoke with one of their employees on the phone, confirmed the price on a certified preowned mazda so we could get a check from our bank, informing the rep that this will be a four hour drive, confirming cost, details, and a few other questions, then requested email confirmation or a call that the car didnt sell, and that our terms would be agreeable. Next day, no call, no email returned from this dealership. So I called, spoke to the rep from the prior night, she hadn't really..done anything. At all. And deflected when I asked her if she had checked on anything. So next day we drove four hours round trip with check in hand, only to be greeted with surprise charges that started as reconditioning fees, then came back on paper as inspection/certification fees, and got the almighty bargain bin run around after these new fees. These weren't mentioned over the phone. And it's something worth mentioning if the customer tells the rep that they are getting a check printed, with consideration taken to the other dealership fees, tax, etc. Guess what? We got in our car, scraped up the funds to purchase the car at the newly inflated yet agreed upon price...and five minutes after we sat down to do so.... "so sorry the guy that approved that left, we can't do this price anymore. We can do this nicely higher price here." Turned around, walked out. So many hours wasted for me and my significant other. copied from another source I submitted this to.

Ami

15 de ene. de 2015

The people were all helpful and did not put pressure us. They made us feel that the cared about us and were working to make a deal that we could manage. Carlos was our main rep, and was kind, patient, and very helpful. I don't remember the others' names, but they were all great!,The people were all helpful and did not put pressure us. They made us feel that the cared about us and were working to make a deal that we could manage. Carlos was our main rep, and was kind, patient, and very helpful. I don't remember the others' names, but they were all great!

Priyanka

1 de ene. de 2015

I absolutely loved my experience with this dealership. I have nothing but positive things to say about the dealership and all credits go to Scott and Brian. They were both extremely welcoming, understanding and cooperative. Scott went beyond our expectations to give us the best deal possible. This was the first dealership I visited and because of Scott and Brian I didn't want to go check out any other cars or dealerships. I would strongly recommend everyone to get their Mazda from this dealership. From my experience I can guarantee that you wouldn't be disappointed.

RG121814

20 de dic. de 2014

Alec and the service dept was very responsive and helpful and answered all questions. This was our first time using the service dept at Mazda of Charlotte and will return for future service.

Durham98

25 de nov. de 2014

The process went very smooth the salesman RJ was friendly and very informative. I will be back when it's time to trade this one in.

Kaizae9395

15 de nov. de 2014

I have been going to Mazda of South Charlotte since last year and have always been pleased with my service. I just recently purchased a 2015 Mazda and again, I received impeccable service all the way around. Thanks Mazda of South Charlotte!!

Genise

4 de nov. de 2014

Jerry Hunter and Scott are the Best! They were honest about the entire process. This building; however, is extremely old and is in dire need of an upgrade to allow for customer streaming during this forever lengthy process.

Nathan2015

24 de oct. de 2014

I had a great buying experience at Mazda of South Charlotte. Everyone went way above my expectations. I would recommend this dealership to anyone. They worked quickly to get the car I wanted and stayed way past closing in order to make sure everything was finalized.

Tony Wingard

15 de oct. de 2014

I was very pleased with the overall experience at Mazda of South Charlotte. Everyone from the internet staff, Jaye, to my salesman, Marcus, and the finance officer, Wendy were all very professional and helpful. I live in Columbia, SC and had been shopping for vehicle for my daughter for the last few weeks and had become very frustrated with the process. On two occasions my wife and I traveled more than 75 miles from home to secure a deal that had been arranged over the phone and/or internet only to find ourselves baited into a car dealership with lies. This was not the case with Mazda of South Charlotte. I gave them a price for a vehicle that I was willing to pay and the sales manager agreed to it over the phone. We drove to Charlotte and just as promised, the vehicle was there for the price we had agreed upon. There no hustling, haggling, or up-charging. Not that I need to say anything else to convince you of the type of service I received, here's the kicker. I secured my own financing for the vehicle but I forgot the check at home and didn't realize it until all the paperwork was nearly complete. I was intent on coming back later in the week but the staff at the dealership offered to come to Columbia from Charlotte to secure the remaining documentation. I totally understand they wanted the deal closed and I don't blame them but to drive to Columbia was amazing to me. This is what I call true customer service. They have gained a customer for life. If you're reading this review and in the market for a vehicle, PLEASE go to this dealership. They will take care of you.

Anell

29 de sep. de 2014

I would recommend mazda south charlotte to any and everyone, the staff are so kind and helpful and they go out of there way to accommodate all your needs and wants when it comes to purchasing a vehicle. I had the pleasure to work with Jerrry, Scott, and Mohammad. They made my experience of buying a new car so easy and they went out of their way to make my car buying experience awesome. If you are in the market to buy a Mazda. Mazda of South Charlotte is the place to go!

MazdaOfSouthCharlotteIsFail

15 de sep. de 2014

Careful what you don't have in writing. The "managers" make big promises and act like they care but when it comes to follow through or backing it up with a signature, forget it. They like to put on a show to get your money and it worked, they got mine. They'll never get it again though.

Billmazda3

14 de sep. de 2014

I didn't have an appointment and the service group was very friendly and took my vehicle right away. They told me that it might be an hour or so to complete my work, but they completed it faster. They exceeded my expectations

Heather

25 de ago. de 2014

We went to South Charlotte Mazda not really knowing what to expect. The car buying process stresses me out so much but everyone mad everything so easy and not so scary :) even the people that weren't helping us were SUPER nice. Everyone we saw said hey with a smile, offered us drinks, and food, and while we waited for our new car just talked to us and made us comfortable. I will def be back with my new car for maintenance and when I get ready to buy again, and I will refer people up there!

Chann

6 de ago. de 2014

They were really great! They welcomed me with open arms and really worked with what I had. They are doing great things in the community and are a very big blessing.

Yvette

4 de ago. de 2014

My car was taken right away for service. I was having a problem with my GPS and they fixed it!

Thomas

24 de jul. de 2014

My service appointment was booked when my car was purchased. When I showed up for that appointment the other day, it was not in the system (old service mgr. was no longer there) They were able to get me in anyway & take care of my car in a very timely manner

Laura

17 de jul. de 2014

The mechanic rotated my tires free of charge when I brought my car in to check why the tire pressure light kept coming on and off. They also checked the condition of all my tires for me.

Jonee

17 de jul. de 2014

Technicians were honest and knowledgeable. He was able to explain car terminology and help me understand the service my care needed and which services were detrimental to safety.

kmack1

16 de jul. de 2014

Marcus was are sales man and was very welcoming. Everyone was polite and helpful. We also thank Mohammed for his support in welcoming us to Charlotte.

Kevin McInnerney

16 de jul. de 2014

Marcus was very polite and not aggressive as many sales people can be. Highly recommend Mazda of South Charlotte.

Lauren

7 de jul. de 2014

Well, I was traveling from Atlanta, Georgia to Newport News, Virgina, when my check engine light came on. I called ahead and check for availablity to see if my car could be seen. I was an hour from Charlotte. I pulled into the service area. I was greated with how can I help you, by one of the gentle men who was working and I was told, I needed to speak with one of the service representative there. I told him the problem and completed necessary paper. I was told a diagnostic test would be conducted. I waited in the waiting room. The service representative came back with the cause(s) and solution to the problem. The problem was fixed, my family and I was on our way. My family and I are grateful for the fast and professional service received by the staff at Mazda of South Charlotte. We made it to Newport News, Virgina. Lauren of Lawrenceville,Georgia

J R

2 de jul. de 2014

Sales and finance never pressure or rush you into purchasing something you're not quite comfortable with. Mazda of South Charlotte will work with your budget and get you the deal you want.

Freddy

23 de jun. de 2014

Awesome people awesome place to buy your car...Very Friendly people ready to help us out...I will keep going to Madza of south Charlotte..:)

Edward

17 de jun. de 2014

They were ready for me-had all the paperwork already completed-Peter Schartz recommended filter replacements which were needed-informed me of the cost less the coupon I had brought. very courteous answered all my questions and got me out the door in plenty of time for me to make my next appointment.

Joanne

8 de jun. de 2014

The sales mgr Scott Bonack and Peter Leviev were very helpfulto me and my husband. They made me feel that I bought the best SUV on the market today in its class.That was reassuring when you spend this much money on a SUV.

thaibuttaflai

3 de jun. de 2014

Marcus Taylor was very personable and professional. Mike Rithamel provided true customer satisfaction. Chris Motrynczuk exemplified expertise. Altogether, they made my experience the best I have ever had and that is wasn't just about the sale, it was about making, me-the customer-happy. Absolutely, best service. Hands down. :)

Lena

3 de jun. de 2014

Marcus Taylor was very personable and professional. Mike Rithamel provided true customer satisfaction. Chris Motrynczuk exemplified expertise. Altogether, they made my experience the best I have ever had and that is wasn't just about the sale, it was about making, me-the customer-happy. Great Team!

Pat

1 de jun. de 2014

Everyone in the Service and Parts Department was very courteous and helpful. I feel very comfortable and confident that Dana will provide excellent advise and service on my future visits for my Miata.

Monika

24 de may. de 2014

Mr. Michael McMorrow is an exemplary sales person. He was able to answer all questions I asked about the Miata. Mr. McMorrow was professional and gracious a true asset to the dealership, he was totally aware of all details . I was impressed by his knowledge, it showed he was not only a sales person but someone totally familiar with the product.

Megan

16 de may. de 2014

Pete was amazing! He was so helpful and genuinely cared. Another gentleman went out of his way to help me as well ( his name slipped my mind. He was not a mechanic) every one went above and beyond to help.

Michelle

9 de may. de 2014

Michael was wonderful to work with. He took time, answered all my questions and helped me reach a deal on a car that is perfect for me. The manager was good and moe in finance was great too. He helped me with financing and great insurance help

Peter

9 de may. de 2014

The service dept. personnel are professional, courteous, polite, and very helpful. They know me by name and always make my visit a pleasure. Ryan Shaffer (?) is to be commended in not only managing a well run and efficient dept. but for always taking a personal interest in each customer visit. I shall only use your service dept. for all my future needs for my MX-5 and my Lexus RX 350.

LRF

5 de may. de 2014

My husband and I were very apprehensive about car dealers. We visited many dealers, then decided to pull into Mazda of South Charlotte. We were expecting to be decended upon by selling hungary salespeople. Instead..... we were pleasantly approached and guided into an office. We told our salesperson what we were looking for and he immediately found matches for us. Then he suggested a 2015 CX5 instead of the 2014 for just a very little more money. We opted for the 2015 and we are very pleased with it. The finance people were very knowledgable and friendly. The had patience with us as we were going back and forth between purchase and lease. The assistant manager explained each in detail. We have not had any repairs yet, however, I'm sure they will be fine. The facility was clean and neat with plenty of places to sit with comfort. Every time we have been there we have been offered a beverage. We would definitely purchase from them again.

ahrenskak

4 de may. de 2014

I originally entered my pre approval online april 29th, the manager scott touched base with me quite a few times before he finally called on friday the 2nd and said now is the time to come in, i was approved and they were also doing a deal on trade in's. This was great timing considering that i owed 6500 on my jetta when it was only worth 4000. When i walked in scott matched me with Carlos and said he will take care of you. Carlos did every bit of taking care of me and my needs and wants in a vehicle. Unfortuntly my credit score isnt thay great and i was upside down on my at the time current vehicle. We originally looked at the 2015 cx-5, it was my original goal to get a compact suv but after sending in the deal it was going to be way out of my price range monthly, they worked and attempted to tweek the deal in every way possible to get it to work for me, they dropped the price of the car drastically and even added 3 thousand more than my trade in was worth. I was unsure with the deal so they suggested we look at something smaller. Carlos did a great job of explaining the pros, cons, advantages, monthly gas cost and any future mechanical cost i would be looking at. At no point did i feel like i was being taken advantage of, carlos was concerned with my very concerns and this made the process much more pleasureable and stress free for a young woman that in any other case would be taken advantage of. After about 6 hours of weighing out my options and being explained my range with my credit score in detail i decided to get the 2014 mazda 3, it had some of the good features i was looking for and was in a better price range for me. Paper work was a flash with chris and moe working as a team to get it done yet explaining it at the same time. They also didnt shove anything down our throat that was unnecessary which was appreciated. Also wanted to point out that Carlos is a saint, along with chris and moe as well i have a 2 year old daughter who is usually somewhat of a burden to someone trying to conduct business of course but carlos treated her like a princess letting her hold his phone to watch a clip from frozen and showering her with goodies like cookies and balloons. Our experince at mazda of south charlotte was great because of many factors and i will be sending everyone i know there because they can work out anything for anybody. Thanks for my new car mazda i LOVE it :))

carlos c

4 de may. de 2014

I originally entered my pre approval online april 29th, the manager scott touched base with me quite a few times before he finally called on friday the 2nd and said now is the time to come in, i was approved and they were also doing a deal on trade in's. This was great timing considering that i owed 6500 on my jetta when it was only worth 4000. When i walked in scott matched me with Carlos and said he will take care of you. Carlos did every bit of taking care of me and my needs and wants in a vehicle. Unfortuntly my credit score isnt thay great and i was upside down on my at the time current vehicle. We originally looked at the 2015 cx-5, it was my original goal to get a compact suv but after sending in the deal it was going to be way out of my price range monthly, they worked and attempted to tweek the deal in every way possible to get it to work for me, they dropped the price of the car drastically and even added 3 thousand more than my trade in was worth. I was unsure with the deal so they suggested we look at something smaller. Carlos did a great job of explaining the pros, cons, advantages, monthly gas cost and any future mechanical cost i would be looking at. At no point did i feel like i was being taken advantage of, carlos was concerned with my very concerns and this made the process much more pleasureable and stress free for a young woman that in any other case would be taken advantage of. After about 6 hours of weighing out my options and being explained my range with my credit score in detail i decided to get the 2014 mazda 3, it had some of the good features i was looking for and was in a better price range for me. Paper work was a flash with chris and moe working as a team to get it done yet explaining it at the same time. They also didnt shove anything down our throat that was unnecessary which was appreciated. Also wanted to point out that Carlos is a saint, along with chris and moe as well i have a 2 year old daughter who is usually somewhat of a burden to someone trying to conduct business of course but carlos treated her like a princess letting her hold his phone to watch a clip from frozen and showering her with goodies like cookies and balloons. Our experince at mazda of south charlotte was great because of many factors and i will be sending everyone i know there because they can work out anything for anybody. Thanks for my new car mazda i LOVE it :))

Trish

1 de may. de 2014

I was pleased with the turnaround time for service. Also I was very happy to be offered a rental car at no charge.

Mjones

1 de may. de 2014

Overall, I rate my experience at the South Charlotte location as excellent. My salesman, Mr. Isaac "Ike" Byers went above and beyond to earn my business after listening to and understanding what my needs were. He and the very cooperative staff team remained friendly, patient and professional while assisting me with my purchase. Open communication was key. Thanks, Mazda!

Christina

1 de may. de 2014

Everyone was extremely helpful and really made me feel they had my best interest in mind! My overall experience was amazing and I wanted to thanks Carlos Calzadilla as well as the entire staff for making my dream car become a reality!

Tomeka

26 de abr. de 2014

I liked the fast service and the fact that I could negotiate what I needed and they accommodated me and really worked hard to give new what I wanted.

James

26 de abr. de 2014

I liked how professional and informative Dana Snow was. He made me feel comfortable and kept me updated on what was taking place with my car while I was waiting.

Randy

26 de abr. de 2014

Everyone at South Charlotte are excellent in customer service. I tell all my friends about Mazda of S. Charlotte, go there for service, it's great!

Kristien

25 de abr. de 2014

Mr. Dana in the service department is hands down without a doubt the top reason I bring my vehicle here! I live 35 minutes from this dealership but it's worth every single mile and minute because of the phenomenal customer service, top notch quality service work by the service guys, and of course...Mr. Dana!

TonyGoogl

23 de abr. de 2014

Ended up purchasing a MazdaSpeed3 here without doing enough research. Later found out I paid a good 4k more than I should have. Ok, so what dealership *wouldn't* take advantage of someone who didn't do their research if they found one.Since I purchased, I've been spammed by mail and phone, especially after I take the car in for service, asking if I want to buy another car. Really? I haven't even put 25k miles on the first one and I keep telling them I'll only purchase when the next MazdaSpeed is released. Give it a break!Most recent development? They send a scratch off flyer saying you can win $25k. Now I know these are usually scams but I don't see any fine print so I bite. I scratch off and win. Yay? Still skeptical I call and they say hurry on in to get my prize. I hurry on in and they say I didn't win (of course) but I can have a buffalo coin as a consolation prize. I refuse the coin and the idiots proceed to try to push a car on me. I say I'm not buying because they don't have a new MazdaSpeed.I talk to a manager and ask to speak to the owner and he takes my number and promises an owner will call. No call.I'm in the area the next week and drop by to talk to an owner. Same thing.I call the next Saturday and verify an owner is there, drive over and ... sorry, an owner is unavailable.Seriously the rudest most dishonest dealership ever.SPREAD THE WORD!

John

23 de abr. de 2014

Overall it was an excellent experience. Working with Mike was great - he struck the right level of being personable with also being professional. He made sure to make me not feel like I was being "sold", but worked with me to find the car I wanted. It was a very positive experience, and I would work with him again.

Frank

21 de abr. de 2014

The friendliness of the service manager. The offer to drive me to the place of my choice while vehicle was being serviced.

Barbara

20 de abr. de 2014

The gentlemen in the shop are always friendly, they explain what they are going to do, they let you know about recalls, they are quick and they smile.

Tamika

19 de abr. de 2014

I arrived a little early for my appointment and they took my car right in with no wait time. All recommendations were clear.

Karen

13 de abr. de 2014

I came in for a annual state inspection on my 2014 CX-5. The service dept informed me that they had a problem with their equipment but no worry because they could have the job done at a local nearby facility. All was taken care of within 1 hr of my arrival. Excellent performance.

Christie

9 de abr. de 2014

Dana in service was very helpful and so patient. Very friendly and informative! He even asked for my email so he could send me service coupons. I will use your service department for any service needs right down to oil changes.

Reed

8 de abr. de 2014

Our experience was excellent, do to employee Josh Decurtins. Josh is not only your Parts Manager, but has a mechanical background, making trouble shooting of small problems simple. He not only sells parts, but can explain why they are needed and how to access them. In his absence, we spoke to Chris, also having a fine sense of mechanical issues and parts knowledge. When we brought our car in for service, Peter Schwartz, Service Advisor, started work as scheduled and returned the vehicle within the estimated time frame. Our short wait was made pleasant by Dana Snow, who's personality brightened up the waiting area. In all, a great experience at a competitive price.

Kimberly

8 de abr. de 2014

Everyone I worked with was very friendly. Each time I arrived at the showroom, someone immediately approached me to see if I needed help.

Patricia and Dara Case

6 de abr. de 2014

Mike Rithamel is by far the best car salesman I have ever met. He was never pushy like they are at other places, and he connected with us on a personal level. I have never enjoyed the car buying process more all because of Mike. I was stress free, and I knew that he was going to take care of everything. I live two hours away, but I would recommend going here to anyone that I know who is car shopping no matter the distance. Great prices and absolutely incredible employees. Thank you for all of your help and patience Mike! Mazda is lucky to have an employee like you! :)

MMPierce

6 de abr. de 2014

I have purchased vehicles from Ford, Toyota and VW. My most recent purchase brought me to Mazda. While I have never had a bad car-buying experience, my visit to Mazda of South Charlotte (NC) was hands-down the best. Working with Mike (sales) and Allen (Finance) resulted in exceptional customer service. Mike provided a detailed comparison between the models I was considering. He worked diligently to get me to the price and payment that worked within my budget. Through both the sales and financing process, the team made a personal connection that left me feeling like I had just done business with friends. I was thrilled with my new CX-5. Mazda of South Charlotte left me with a perfectly positive Zoom Zoom experience (A++++).

Jason

2 de abr. de 2014

My interactions with Scott Bonack, Jerry Hunter, and Allen in finance were wonderful. They were helpful, nice, and ultimately their help allowed me to get the car I wanted.

C Burr

1 de abr. de 2014

I bought a used vehicle here last month. Mike Rithamel was the ultimate sales advisor -- professional, courteous and was able to discern my specific wants and needs. Staff was very friendly and easy to deal with. Thanks, Mike, for all your assistance in getting me the best deal possible!

Michael Thompson

31 de mar. de 2014

I went to Mazda of South Charlotte on Saturday just looking to test drive a 2011 Grand Cherokee Limited. I left with that Jeep with the deal of a lifetime that I could not refuse. Mr. Moe Bedwan did not want me to leave the vehicle of my dreams and he did just that. He went to bat for me to keep me comfortable with a deal that I could not refuse. I would recommend anyone to buy there and do it with Moe Bedwan .

David

26 de mar. de 2014

Called me back in a timely manner with what was found to be wrong with the car, and when it was finished. Very courteous services reps.

Jay317

23 de mar. de 2014

The salespersons were very friendly and informative about the cars and the technology. They were willing to negotiate and make a great offer. We bought a CX-5 touring at a great price. I will recommend the dealer to others.

Sonya

20 de mar. de 2014

My salesperson, Travis, and the finance director, Will, made this a very pleasant buying experience. They were both extremely personable and kept me laughing.

Thomas

17 de mar. de 2014

Travis was very helpful and answered all my questions. No sales pressure or games which made the process easy and straight forward.

DemianP

14 de mar. de 2014

I stopped by the dealership on my way to dinner. Salesperson was extremely low pressure, understood I was there for 5 min and gave me his card if I stopped in again. Low pressure worked as I just had 5 minutes so I looked around and stopped in the next day, grabbed THAT sales guy and did a test drive. The negotiation was about a 10 minute process as I didn't want to haggle for hours and they agreed to work with any reasonable offer. The guys were genuinely nice, knowledgeable and didn't oversell me on the add-ons once I was clear that wasn't a need for me. I highly recommend a visit to Mazda of South Charlotte and the CX-5, well, absolutely everything all the reviews said, great car.

Carol

13 de mar. de 2014

I purchased a car for my Daugher and there were problems with the vehicle after the sale. Anthony was my salesman and he took care in making sure the problems were taken care of with the help of Dana in Service Dept. They were taken care of quickly and without any hassles. I would definitely return if looking for another vehicle because of the excellent customer service that was given to me.

Daniel

10 de mar. de 2014

I have never had my car serviced at a dealership prior to this experience. Dana's excellent customer service and timeliness are the two reasons why I will definitely be returning to South Charlotte Mazda in the future.

Kevin

7 de mar. de 2014

Everything!! From the initial phone contact via receptionist, to Dana, my service advisor, everything was outstanding. Dana is a huge asset as he made me feel comfortable from initial phone conversation through my explaining the issue with my car to him in person. He and service team addressed that issue and from a thorough inspection of car, identified honest and accurate details that need attention. I feel very lucky to have had this experience. Dana also helped me with same positive and sincerely caring attitude when I need the ignition rekeyed several months ago after losing my only key.

Stephanie

4 de mar. de 2014

Friendly staff, ease of doing business. Our sales rep Ike was extremely helpful and didn't pressure us. Our finance guy Alan was awesome.

Michael

3 de mar. de 2014

The sales team was quite good at identifying and working with my objective. Mo was a star! Process was fast, smooth and efficient. Left with a brand-new CX-5. Will be back!

Demian Pearce

2 de mar. de 2014

I went to the lot on Friday night and just wanted to quickly look at the new CX-5 on my way to dinner. Travis met me, understood and gave me his card letting me know the 'High pressure' thing was not their style and said to grab him if I came back. I was not hassled, looked around quickly and went to dinner. The next afternoon I came back and asked to test drive the cx-5.....Travis was knowledgeable, answered questions I asked and did not try to oversell me. I was fully expecting questions about my job, my current car, or a needless forced conversation about each and every feature........maybe there is a consumer that needs and would appreciate that, but Travis read me well. At the point we sat down to discuss numbers, I was presented with a set of numbers, I countered and then we agreed on a final number all within 15 min......they said they wouldn't drag the numbers out and would quickly move on an agreeable number and they did. The finance guy was as cool as Travis and was not pushy with the offer of additional options at the end, again, very we'll read on their part. If you've gotten to this testimonial you already know you want a Mazda. If, like me, you want a no none sense, honest and very hassle free buying experience, this is the dealership to visit.

Jeffrey

28 de feb. de 2014

I enjoy the people, customer service and prices , they make u feel comfortable, satisfy your Needs, it's a great brand and the general manger is very professional and knows how to capture your attention .

Julio E. V.

27 de feb. de 2014

So I came to this dealership, expecting not to be helped like the dealership located on Statesville Road (Keffer Mazda to be exact, which has shady sales practices). I was immediately blown away from the first phone call (from Jae, the awesome representative that related to my previous experience at the previous place) and as a result, ended up coming into the dealership the next day. I spoke to Travis, (the salesperson) who took ownership of my problem (was wrongly treated at Keffer Mazda of Stateville) and went the extra mile to ensure that I ended up with the car I originally wanted. They even worked with my unique credit situation (credit report co-mingled with someone else by error) in order to make sure that no further problems would come to the surface in the future, as it is the case with most dealerships once a car is purchased. Overall, the atmosphere at this dealership is one where you can't help but to feel as "part of the Mazda family" as opposed to just another "sale to book." I highly recommend this dealership to my friends and family and if I have any other automotive needs in the future, this is the place I will definitely will be coming back to :0)

Kevin

22 de feb. de 2014

That I was able to negotiate with the sales guys and they did their best to give close to a monthly payment I was comfortable paying

Linda

20 de feb. de 2014

The customer service person Pete was very polite, friendly, gave excellent customer service. I appreciate his knowledge of my vehicle, just all over excellent customer service. I expect to see him next visit.

Jason

20 de feb. de 2014

Friendly and fast service. Tech clearly explained what was wrong and gained permission before making changes. Everyone I spoke with was pleasant and easy to work with.

Margaret

8 de feb. de 2014

They got me in immediately for a major problem with my car. I am new to the area and so appreciate great service.

Daniel

7 de feb. de 2014

Mazda of South Charlotte provided Fast, Friendly and a painless experience for purchasing our new vehicle! They get our highest recommendations.

Randall

3 de feb. de 2014

The service department team is allways excellent, Peter did a great job of going over what was involved in and following up with a call on what was found and needed. I have never had a bad experience in the service department and find the team at Mazda of South Charlotte to be superior to other dealerships.

Keith

2 de feb. de 2014

Peter was my service advisor at a previous Mazda dealership and it was great to be working with him again. He honored my tire rotation from the previous dealership and communicated to me all of the suggested services needed. Also the service tech who worked on the car was very helpful as well and was honest with me about a tire problem.

Julia

1 de feb. de 2014

Mike Rithamel was so helpful! I was purchasing from out of state and had no problems at all. He was always easy to contact.

Brianne

26 de ene. de 2014

This was the easiest trip I've ever had at a dealership. I called to schedule an appointment and I was told to come in as soon as possible. My car was immediately taken for an oil change and tire rotation. I was there no more than 30-40 minutes. Excellent service.

ncsu602

25 de ene. de 2014

Promised one price, drove 2 hours and price went up $2000 from what I was told on the phone. Wasted an entire evening for nothing.

snakex2000

16 de ene. de 2014

When searching for my next car, I found that Mazda had what I wanted there. On sales floor, Moe greeted me upon entering the showroom and listened to what I was looking for in my car. Moe had experience with the H2 that I was looking at there and provided me a great experience in showing the car features with going on a great test drive to go over the truck. Moe sent my offers up and went through the sales process to get me a payment that I was looking for with the truck. After the sale price was complete, he worked very hard to make sure that I was happy, financing getting lined up and getting the truck into detailing for delivery.For the deal, I feel like I got a good deal on it with doing financing and extended warranty on the truck. The detailing staff was excellent too with making the truck look brand new. I will also say that the management staff were excellent in checking out everything was in great shape with a through inspection in NC after just having an inspection too in Texas. I am enjoying my new to be H2, thank you Mazda South Charlotte!

Tarquin

16 de ene. de 2014

Honest staff. The servicing of my car was done as requested. Oil change and tire rotation was done in about an hour. Website has service coupons.

Gerald

5 de ene. de 2014

I arranged the service through your website and got a reply within a couple of hours. I was able to get the day and time I needed. Keep up the great work!

Torrye

1 de ene. de 2014

I was approached by friendly staff and I sat in a clean waiting area. My service was completed quickly and explained to me in detail.

Lisa

30 de dic. de 2013

My appointment was for 3:30 but I got there at 1:15 and they were busy. I asked if there was any way there could do a quick diagnostic as this was the third time I was coming in for an engine light coming on. At 1:45 they came in and told me my car issue had a recall, no charge and I was good to go. I was estatic as thought I'd have to be sitting there for two hours. They were quick and efficient and thoughtful of my time.

Andrea

29 de dic. de 2013

I purchased my 2012 CX-9 at this dealership in April, 2012. My buying experience here was actually a pleasant experience compared with other dealerships. Mike was professional, and I knew what I needed to buy the car for, and I got a good deal. Usually, I don't return to the dealer fir service, but I have returned for all of my oil changes. Dana welcomes me by name immediately after I drove up. He was professional yet friendly. My CX9 was done within the time he told me it would take to perform the service. I think that the facility is going to move, so the waiting area isn't pretty, but they provide desktop PCs and free wireless so it's nicer if you choose to wait for your car.

Richard

28 de dic. de 2013

Working with Mike Rithamel is always a pleasure. He gives exceptional customer service (20 rating out of 10!) and is great about checking in after the sale. Mike had the car and paperwork all ready for our arrival so we didn't have to spend excessive time at the dealership. Wonderful experience again!

Robert

27 de dic. de 2013

Very professional and was very attentive to my concerns. The service writer brought his service mgr.for me to meet and answer my concerns. very satisfied!

Brian

9 de dic. de 2013

I recently purchased a 2006 Mazda Miata from Mazda of South Charlotte and so far I am very pleased with my purchase. The salesman Travis was very helpful and understood what I was looking for and what I was willing to pay. The sales experience was very pleasant and unlike most dealerships in that I wasn't pressured to leave the lot with a new car. The finance department worked with me to get my payments exactly where I wanted them and even got me a great deal on an extended powertrain warranty. All I can say is that I would recommend Mazda of South Charlotte to anyone in search of a buying a great new or used car from a friendly and knowledgeable staff!

JL

29 de oct. de 2013

I purchased a brand new Mazda CX5 from this dealership. Needless to say, they took forever to finish the purchase (was there from 9 AM to close) and were pushy in the end for me to buy the dent repair plan. After my purchase, I called over 4 times to get my dents repaired and other items fixed that I had paid extra for and purchased. I left several messages with several different people including the manager and NO ONE EVER called me back! Not ONE! I am in sales, I work 70 hours a week to the point of exhaustion. If I treated my customers like this after they purchased over $27K in product like this, I would be gone! This is unacceptable customer service and I HIGHLY encourage others to NOT PURCHASE from Mazda South Charlotte if you want follow up, customer service or integrity!

Charlotte Bass

9 de ago. de 2013

We just purchased a CX9 Grand Touring and love it. The car is amazing and Mazda of South Charlotte is also. Our salesman "Z" was very professional and knowledgeable. He and the management team helped us to make a very good deal on our car. Jim was the finance manager that worked with us and was also most helpful. The entire staff there are excellent! We took our car in for a remote starter to be put on and Dana Snow was our service representative. He made this service very easy for us. He was also very professional and knowledgeable. He provided me with a nice car to drive while our car was in for service and made sure the service was completed to our satisfaction and was clean when we got it back. Dana is remarkable! This dealership is one of a kind. We are glad we found it and will stay with them sending friends and family their way. Mr. Cole has built a great team there. He cares about his customers. Thanks to all of his team.

Cyndi

7 de ago. de 2013

Since moving to Charlotte earlier this year, I have stopped in several times without an appointment with specific indicator light issues, and Dana/service advisor was able to work me right in and alleviate my concerns. This week I actually made an appointment for preventive maintenance and once again the service provided was exceptional.

KayA

9 de jul. de 2013

Have just purchased a brand new CX-5 and the salesperson Mike was very helpful and informative about the car.I wanted a particular model and color which he found rapidly and I took delivery at my convenience. I have not yet dealt with the service dept. but having now read the reviews I am a little nervous but we will see. So far my experience with staff in sales and finance was great, they were efficient and produced exactly what they said they would when they said they would.

Dale

14 de may. de 2013

The entire buying process of my new 2014 Mazda 6 was horrible. I "bought" the car on Sunday 5/21. Then I was left a message by the finance manager on Thursday to call him. I tried all day Thursday and Friday, each day I called over 7 times leaving a message on his voicemail, with my salesperson and the operate and no return call. Finally I was able to reach him around 5:30 on Friday. I was told to come in and sign two papers. Basically, the car was overpriced by dealer add-ons to the point Mazda financing would not finance it and I would have to go with another bank for a higher interest rate which I did not agree to. I was told to keep the car over the weekend and check with my credit union. I decided to just take the car back first thing Monday morning and get my trade-in, a 10 Mazda 3 back. It was shocking how fast that price dropped. I signed a new contract and left the dealership. Around lunch I got a call from the sales manager that the paper work didn't include an remote starter add-on and I would need to come back to the dealership a 4th to sign a new contract. I signed the contract and left but didn't realize until I got home that the price had gone up $1200 from the contract I signed that morning. Considering the dealership is 25 minutes from my house in Dilworth and almost an hour from my work in Davidson making all these trips to the dealership was extremely time consuming. To top off the horrible buying, I had an appointment schedule by the sales manager to drop of my car on Monday 5/6, pick up a rental car and they would install the remote starter on Tuesday. When I got to the dealership I was told by a guy in the service department no rentals were available. After some complaining I a rental was found then I was asked where my 2nd key was. I was never told to bring the second key so I had to return home and get the spare key. Tuesday on my way to the dealership I got a call that my car wasnt ready because a technician was late that day and my car would be ready on Wednesday. When I finally was able to pick up my car on Wednesday to learn I was given a really cheap remote start that will only work about 20 from the car but they took apart my spare smartkey and installed it in the car. Not only do I have a unless remote starter but only one car key. My Mazda will never be at this dealership again.

vmarseille

3 de may. de 2013

The buying experience at Mazda was Amazing. I felt the extreme care from the staff working the night of March 29, 2013, especially Antoine Parker. He was determined to make this buying experience a lifetime memory; and he did! I will treasure this experience. The car I purchased is a 2014 Mazda 6 Sport, and I'm totally in love with my new vehicle. I would recommend this dealership to anyone looking for Great customer care and service.

LDBowen

4 de mar. de 2013

The dealership employs very courteous people until one encounters the service manager . Paperwork for a "cash" sale was very slow and tedious . We just purchased a Ford Fusion which required credit checks and a secure funds downpayment because the car can be returned for Zero cost within 7 days or 300 miles . Excluding the thorough test drive and walk around - the entire process was half the lenght of the Mazda deal - "time is money " eh ? I am being treated as ignorant , contentious and not able to be pleased . REALLY? And they are ----- Foreign cars are not being loved in the USA where Ford and Chrysler are the national AND international heroes and their stock prices reflect that along with Worldwide record sales and Chrylesr repaid their loan ahead of schedule and with enormous interest . What was I thinking to buy the product of a nation that is totally bankrupt ?!!

Steve

9 de feb. de 2013

Showed up close to 7:30 on a Friday night and left a couple of hours later with a new car. Awesome experience, no pressure, no stress, trustworthy dealership. Many models/options to choose from. I will definitely go back to them next time I need a car. Thanks so much to Robbie, David, Robert and the detailing crew for staying more than an hour past closing to get me in a new car! What excellent customer service! Keep up the great work!

tomandmarylouise

11 de ago. de 2012

We were in the market for a new car to replace a 2002 Subaru. We had narrowed our search to the Honda CR-V, Toyota Prius V and the Mazda CX-5. The Prius was very nice and we had worked with that salesman before, but we wanted to make sure we gave the Mazda a look before deciding. We visited the dealership on July 4th around noon. Daniel met us and put us in a CX-5 for a test drive. This was not your usual drive around the block and back test drive. We went out on the interstate where he showed us the Blind Spot Monitor feature, and spent time on main streets and back roads. He was patient and knowledgeable and very pleasant. When it came time to talk price, he and his sales manager were persistent but respectful of our comments. We left with a written offer and told them we needed to visit the Prius one more time. On the way home, my wife said there was no need to see the Prius again. The price difference more than made up for the difference in gas mileage. We would have gone back that night but the dealership closed early for the holiday. We went back on Saturday and the final paperwork went smoothly. Robert was very efficient with the financing portion and the car was clean and perfect when we drove away. Almost 1000 miles now and could not be happier with the decision to go with Mazda.

timbo

4 de ago. de 2012

Bought car on Sunday & drove it home only to have it taken away when I returned on Monday to have tires rebalanced! I have been contacted by manager several times since! My experiance was so unpleasant that I went to dealership in my home town & bought a car! I wouldn't reccomend mazda of south charlotte to anyone! The salesmen did a great job, the deal was blown by management!

Volkwagen Lover

23 de jun. de 2012

I only did a test drive but the whole experience was a good one the salesman made me feel really comfortable and knew somethings about what the Passat had to offer. Although I had issues with the asking price based on looking at other Passat with lower miles it turned out not to be the car for me but a car that anyone looking for a Passat would be happy with. At Mazda of South Charlotte they did their best to help me in buying a car but in the end I went with a different place and a different Passat.

emannc1

6 de jun. de 2012

I did not purchase my Mazda CX-9 in Charlotte, but live here now. I visited the dealership recently for my first service and had an exceptional experience. Billy, the Service Manager, was amazing. Everything was effortless. I did not even have an appointment and the oil change and tire rotation were completed in 35 minutes. I would absolutely recommend the service department.

samuelweith44

26 de abr. de 2012

Daniel was very accommodating and friendly. The test drive and buying experience was as pain free as it could get. I did end up getting a Mazda 3 and I love it.

kfudge

22 de abr. de 2012

The transaction took the better part of a day to complete. The dealer's initial offer for a used 2009 Mazda5 was only $1000 less than a brand new Mazda 5. I found the manager to be disingenuous as he repeatedly "misquoted" the blue book value of the car. In the end we agreed on a price for the car and my trade, only for me to later find that the dealer reduced the amount they gave me for my trade by $1000 on the paperwork. They used part of my down payment to pay off my trade, when the deal was for the dealer to pay the trade off in full. They embodied every stereotype of a used car dealer and I will not use their services again. I will also tell everyone I know to steer clear of this place.

RebecaHuf

22 de mar. de 2012

The service has been consistently good from when I purchased my car to the service done. Everyone is very friendly and helpful.

hortensiarca33

16 de mar. de 2012

Bought a CX-9 from them in 2009 and it was a pleasant experience. Joe Jackson is the internet sales manager and is a pleasant guy to work with. Even the finance guy wasn't too pushy either. In 2011 I went to sell the CX-9 and Joe beat carmax's price as well. But I ended up selling to a private party for a much higher price. Overall ... good experience!

ManuelaDoerry22

24 de feb. de 2012

The service department was fast/efficient with my Sirius tuner installation. Great job, thanks.

mfondino

18 de feb. de 2012

My wife, 6 month old son and I, just purchased a pearl white CX9 Grand Touring. All I have to say is "WOW" what a superb vehicle! It is a blast to drive....powerful, responsive, nimble, and yet has the spaciousness and therefore the practicality of a SUV. Daniel our sale associate was a pleasure to work with, he listened to what my wife and I wanted out of a car and he sure did deliver. Matt and Chris, managers of the dealership, really went out of their way to make this deal happen. This was truly a pleasurable experience from start to finish.

digginspat

10 de feb. de 2012

Best dealership in Charlotte, hands down. Everyone is ALWAYS upbeat and courteous. They kept us well-informed and kept their word on everything. Thank you for being reliable!

AverageEveryDayNormalGuy

15 de ene. de 2012

Mike and Travis were straight shooters, and worked with me to get the right vehicle at the right price. Very happy with the CX-9 touring, and would highly recommend this car and dealership. Thanks a lot.

uncclewis

4 de ene. de 2012

I traded in my civic and purchased a new 2012 mazda 3 itouring. I love the new vehicle. It is the best car I have ever owned. I purchased it from mazda of south charlotte. It was the best purchase experience I have ever had, in many years of car buying. I really enjoyed the friendliness and their willingness to work on the price. Overall, I really enjoyed the whole experience. This is one of the best dealerships out there. Before you purchase another car somewhere else, just at least price them first. I did that and saved some money!

pcrocky53

1 de ene. de 2012

Michael Bastos is an OUTSTANDING Sales Manager with a fantastic personality! My son and I went to Mazda of South Charlotte an half hour before closing and Michael inquired about the model car and accessories my son was interested in. We told Michael we would come back and Michael told my son he would make him a deal that he could not refuse. We went back to Mazda of South Charlotte a couple of days later to get an estimate on the car he wanted. Instead of getting an estimate, Michael made it possible for my son (who is a college student) to purchase a brand new 2012 Mazda3 Touring with all of the accessories he desired. My son took the car home with him that same day. Originally, we spoke with salesmen at other Mazda dealerships. However, the deals the other dealerships offered could not compare to the deal Michael gave my son. The price was unbelievable! I will tell everyone I know to speak with Michael Bastos when you are considering buying a car. Michael keeps his promise of customer satisfaction. I plan on buying my next car from Michael Bastos at Mazda of South Charlotte. We sincerely appreciate all Michaels help and we are totally happy with the brand new 2012 Mazda3 Touring.

jenn2daleft

1 de dic. de 2011

Thank you Michael Bastos for your wonderful customer service and friendly, cheerful attitude the entire time I was trying to get into my brand new 2012 Mazda3. I really appreciate the efforts you made to get me exactly what I wanted...and you did!! I love, love, love my new car! I think you are a fabulous salesman and would gladly send anyone I know down to see you! Happy Holidays to YOU and the rest of your sales team! You sure did make mine unforgettable!! Thanks again!!Best Regards,Jennifer Taylor, Lexington, NC(VERY PROUD OWNER OF A 2012 MAZDA3 I TOURING) :)

jawissler

29 de nov. de 2011

My wife and I had been looking for a crossover suv for awhile, we finally decided to check out the CX-7. we love our 6 and we thought we would give Mazda a try again. when we were finally ready to buy, Mike worked very hard to get everything taken care of and to schedule a time to have our accessories installed. unfortunately, we had personal issues with the car we purchased, (the CX-7 is a great car, it just was not right for us), so we went back to the dealership to see if we could possibly find something else, or get back our money and trade. everybody at the dealership immediately acknowledged us and were determined to make us happy. Mike took us out on the lot to see if anything else would fit. my wife became very interested in the Mazda 5, so Mike got the keys to a nice one and sent us out on our own for an extended test drive to make sure we would be happy. we were very happy with the 5 and wanted to see the options on the lot. this was on the Monday of the week of Thanksgiving, and we had our tired 1 year old with us, and it was pouring down rain. Mike was running around in the rain bringing different trim options up for us, the other salespeople and there receptionist were happily keeping our son happy. Mike and the sales manager gave us a great deal on the 5, and bent over backwards to make us happy. not many dealerships will be willing to take a new car back, and even fewer would give such a great deal on another car, and work so hard to make people so happy on such short notice. if you need a good car that is reliable and fun to drive, go see Mike Rithamel at Mazda of South Charlotte.

leslie0628

14 de nov. de 2011

We purchased a 2011 Mazda Miata at this dealership. We were very pleased with the buying experience. Mike was really fun to work with and was very accomodating to all our needs and expectations. Our Miata had some power issues and it was towed to this dealership, it was fixed within less than half a day while we were there to pick it up, we spoke with Mike and with the Sales Manager Ryan. They cleaned the vehicle for us before we took it home.

wouldbe

12 de nov. de 2011

MIKE BASTOS WILL WORK WITH YOU TO GET THE BEST DEAL!IN MY 35 YEARS OF BUYING CARS THIS WAS MY BEST EXPERIENCE AND PRICE.

sarangrao

11 de nov. de 2011

Had a great experience working with Mike Bastos. He was very patient and didn't try to hurry us during the process. The overall experience was very pleasant and we are very happy with the car and the price.

Gcrew

2 de nov. de 2011

Mike Basto's was very easy to work with. Great personality, read exactly what I wanted to accomplish and made the purchase enjoyable. It was nice that we could joke around as I did not want to be buying a car (my car took a dive). It was the last day of the month and he was very busy with multiple responsibilities. Even so, I was taken care of quickly and professionally.Thanks Again.

mazdarian

22 de oct. de 2011

From the moment I walked into the dealership it was a very satisfying experience. I reached in the evening around 7 pm after work. Mike Bestos was very welcoming and took the time to understand my requirements. Kudos to him for locating the car in the limited 2011 inventory and for coordinating with the other dealer to immediately lock down on the car. All this happened well past the normal store time. The car had almost all the accessories which I was looking for and they agreed to add the remaining ones into the car to my surprise. The pricing negotiations went well and I am happy that I could get a deal in the price range that I had researched and thought was a good one for this trim over the last couple of months. What the great pricing allowed me was that I was able to avail some of the good extended warranty packages. The deal was closed at 930pm in the night and I was out of the place after signing on the dotted line by 1015 pm. I would also like to thank the finance team for working with me on the documents and for answering all my questions.I would highly recommend them to everyone.Car - 2011 mazda cx9 Grand touring - Rear entertainment system, navigation and my wish list of accessories.

JASWOPE

19 de oct. de 2011

This was my first experience buying a car through a dealership and it wasn't bad. The employees were great and Mike made it very hassle free. Overall it was a very good experience. I would recommend them to anyone.

aawhitfo

18 de oct. de 2011

Over the course of the last 3 months I have been searching for a new vehicle. I have previously driven cars passed down from my parents, so as a first time car buyer this was a new process for me. After searching many dealerships, I became interested in the new Mazda CX-7. I began searching the inventory of CX-7s in Charlotte and found one I was attracted to at Mazda of South Charlotte. I normally do not write reviews, however I was beyond impressed with the service I received from the new Mazda of South Charlotte dealership. I dealt directly with Chris Burrill and the General Manager Kris Ross. They were able to help me find the perfect CX-7 with all the options I specified. Unfortunately for me, I dont have the best credit and had to have my father co-sign for my vehicle. For convenience purposes, they even drove the paperwork to his place of employment for him to sign. They have a great sales staff at this dealership; I was provided with excellent service and will most certainly look to them for my next purchase. I recommend using Mazda of South Charlotte!

thardin

26 de sep. de 2011

-customer service : answering every question i had, making sure i was comfortable, and asking me what i was looking for and not being pushy.-quality of work : first i set up 2 face to face oppointments with seperate dealerships and a third via cell, trying to perhaps upgrade my 2008 mazda6 to a "newer used" mazda6. my appointment with mr bastos was the 2nd. i arrived with little expectations. given that the dealer i had been to, no more than 15 minutes prior, could do absolutely nothing for me. eventhough i was only there for about 30 - 45 minutes. i explained to him that i had just showed up to keep my word and why. he asked for a chance and i gave him one. what did i have to lose. anyway, i did not get a "newer used" mazda6. they were able to get me into a brand spanking new 2012 mazda6. wow. how's that for customer service.-friendliness : i asked for no nonsense and that is exactly what i received.-overall experience : i got a 2012 mazda6. heeellllooooo-price : they really worked with me and i honestly feel i got a FANTASTIC deal

tonycheng

25 de sep. de 2011

This is so far my best car buying experience ever. I first contacted Mazda of South Charlotte on its web site asking for a quote. Michael, who is the internet sales manager, emailed me back within 24 hours with a good and honest price. Then I went to the dealership with the quote. Everyone is very friendly over there. I got the car just as what was quoted. The whole process is extremely easy and no hassle. I will definitely go back there for my next vehicle purchase.