Derrick Schluck

26 de may. de 2016

We used Costco's auto program and we were directed to Sally Thelen. Sally was great! She explained all of the offers and programs we were eligible for and we were able to negotiate a fair price for our trade-in. I highly recommend Sally do to her professionalism, friendliness, and willingness to teach all of our new vehicles features.

Ron B

13 de may. de 2016

My recent shopping experience at McCarthy Autoworld was outstanding. I have bought a lot of new cars over the years and I think this was the most hassle free experience of my life. I found the truck I wanted online and made an appointment to test drive the new Yukon and to have my trade-in appraised. The new truck was washed and ready in front of the dealership when I arrived. While we were out on the test drive my trade-in was appraised. I decided to buy the Yukon and the entire experience, test drive, appraisal, purchase and sign the paper work took about 45 minutes. Sally Thelen was a pleasure to work with.

Jeslyn

28 de abr. de 2016

After staying with the same dealership for ten years we thought we'd try something new. So glad we did. Thank you so much Chris for helping us with our new Ride!!!! We are even coming back to trade the other truck in for another! Great customer service, no messing around-straight to the point and fast. Everything we like!

Randi S

23 de abr. de 2016

We have bought cars from Jim Havrish before and he is excellent! He provides great service and is very knowledgeable about what he does. He listened to what we were looking for and then delivers! Always courteous and professional!

Randi

21 de abr. de 2016

We have worked with Jim several times and he has always been so professional, friendly and knowledgeable. He is easy going and nice to do business with. He takes his time with you when trying to decide on a car. No pressure from him! Made us feel like we were his priority even though he had other customers waiting for him. Will do business with him again!

J Skoglund

20 de abr. de 2016

It was a pleasure working with Mark Weis in the lease of my new GMC Yukon Denali. I had one of the best experiences I have ever had in purchasing or leasing a car. He did a fantastic job and his customer service was outstanding. I will refer people to Mark Weis if I hear there are in the market to purchase a car. I am very happy with the new car!

Kim

23 de mar. de 2016

Marc worked hard to find us the exact car we wanted within the price range we specified. He and his team really went over-and-above to provide a great customer experience! I would definitely recommend them to anyone looking for a new car. We love our new Buick!

Dave M

19 de mar. de 2016

As always, James was great! His greeting is pleasant, and makes me feel more like a friend than a customer (although he probably doesn't really remember me), and he makes it a point to follow up after the work is completed to explain what was done. In this case nothing more than a new battery. But he is one of the reasons I come to McCarthy for service work that can be accomplished many other places, and a large number of them are closer to my home. You are a great company.

Lee7779

18 de mar. de 2016

Sally and team was amazing, what a great experience

Bruce

3 de mar. de 2016

I have leased three times since 2010. Sally has always gone above and beyond my expectations ensuring I fully understood the car and its capabilities. She also made me feel welcome and part of the McCarthy family. She's a keeper!!

Jean

24 de feb. de 2016

Whole staff was easy to do business with. I don't know what else to say but i need twenty words to complete this portion of the survey.

Kelly

24 de feb. de 2016

Overall great. Love that you will give me a car to use while mine is in the shop. Just takes all the hassle and frustration out of bringing a car in for repairs.

Cannongirl

18 de feb. de 2016

This is the second truck with have purchased through you and Chris is the big reason why. He goes above and beyond great customer service. We tell everyone where we got our trucks and my daughter now drives a GMC too.

Michael

14 de feb. de 2016

Very good customer service. They kept to the time frame that was given when speaking with one on the individuals. Very clean facility.

Dennis

11 de feb. de 2016

Everyone was friendly and tried to understand my financial situation and how to work around that, to make sure I got the best deal that I could, and made sure I was comfortable and understood everything.

Lil

11 de feb. de 2016

The guys are always friendly and welcoming. You have done a great job in servicing my car over the last 1 1/2 years. Thank you

Michael

11 de feb. de 2016

I was pleased for the most part. However, the next day my husband checked under the hood and noticed that my windshield washer fluid was low. I was under the impression that all fluids were to be checked at my appointment.

Bruce

10 de feb. de 2016

I have faith in the in the service people at McCarthy to do a great job taking care of my Acadia. Thank you.

Lance

10 de feb. de 2016

Absolutely no complaints. Service was great and the facility was clean and professional. Sales staff was helpful and prompt. Finance manager was prompt and accurate getting us out the door with our new vehicle.

Debra

9 de feb. de 2016

Bought my Buick Encore from them... in for oil change and tire rotation. Everyone extremely nice and helpful....very positive Would recommend

John

9 de feb. de 2016

Everyone at the dealership is very friendly and easy to work with. They demonstrated good general knowledge about all the gmc vehicles and were able to answer all my questions. I will definitely be going back.

Angela Berrens

8 de feb. de 2016

Sally is so knowledgable. She is laid back and easy to work with. I always feel like Sally and her team have my best interest at heart when helping me at McCarthy Auto World. I will alway go to Sally for my vehicles.

mark beltz

6 de ene. de 2016

Everybody was a great help for me getting my car purchase

Sandra

3 de ene. de 2016

I felt that Danny listened to my concerns and addressed these while my car was in the shop. He even went as far as to research and have information available for the service technician on the issue. While the car was in the shop they also addressed the safety recall on the lift gate and this was supposed to be taken care. However, upon inspection it doesn't appear that any parts were replaced even though the service ticket suggested so. I will need to follow up again with the dealership to make sure this safety recall was handle properly.

Curtis

28 de dic. de 2015

Service was done within timeframe estimated and service personnel were very courteous!! I take all five of my vehicles there because of the quality of service.

Lnelso

28 de dic. de 2015

The Sales Staff were both knowledgeable and courteous. They provided great options for our needs. We received the best price for the vehicle we chose, and the financing met our approval. The entire buying experience was beyond our expectations! We definitely would recommend them to our friends and family!

Debra

27 de dic. de 2015

Always good about getting us in promptly and courteously. McCarthy ALWAYS makes sure they take care of the services needed for our Enclave!

Farooque

22 de dic. de 2015

The appointment was kept on time and service was performed as usual in a friendly and professional manner. Work performed was fully satisfactory

Gina

19 de dic. de 2015

My service department rep was awesome! Great communication and honest with service. Love this location- always feel welcome. I have never felt pressured and/or coerced into buying services I don't need.

Cheryl

18 de dic. de 2015

Thanks for the experience our sales person was very friendly and knowledgeable very much enjoyed working with her and the finance personal was quick and easy to work with as well.

Amy

18 de dic. de 2015

Outstanding customer service. Staff was friendly and efficient. Left the dealership with complete knowledge of my vehicle. I will definitely purchase future vehicles from Mccarthy Auto World.

number5

17 de dic. de 2015

Working with Mel and Marc was a good experience as usual. I've purchased several vehicles from them and always have had a good experience and any follow up has been great.

Gary

16 de dic. de 2015

Fast, efficient, very pleasant service. It's worth driving a few extra miles for service you can trust. McCarthy's will continue to be our dealer and service center.

Geoffrey

15 de dic. de 2015

Service Tech Amy provided knowledgeable advice regarding potential safety issue and scheduled a service appointment to fit my schedule. The offer of McCarthy's courtesy shuttle facilitated my scheduling and allowed me to move forward without making extraordinary arrangements or missing work. Amy kept me informed and service was completed promptly, along with additional courtesy checks. I left with confidence that my clean, well-running Yukon, was again safe and reliable. Thank you!

Nancy

13 de dic. de 2015

We were going to wait for the car while it was being serviced and walk over to the nearby restaurant to wait. They offered to drive us over to the restaurant and pick us up when we were done eating. Very helpful service since I use a cane to get around. They offered to drive us without us asking them. They were very friendly and we were very pleased with the service.

Bobbi

13 de dic. de 2015

Boomer went out of his way to make sure I was taken care of. He set up a brand new car for me to drive that day so I could go to work.

Danny

12 de dic. de 2015

Took good care of me in a timely manner. Personnel were very friendly. Wheel contained chrome defects. Replacement was ordered with no questions asked.

Leroy

9 de dic. de 2015

Very accommodating and price competitive. I believe in using gm parts for any maintenance. Why would you go to a quick change place?

Gary

9 de dic. de 2015

Have gotten to know several employees, maybe TOO well because of needed service!! But I am not complaining. Hope you'all have a MERRY Christmas!!!!!!!!!!!!!!!

Julius

3 de dic. de 2015

I bought a 2014 Buick Verano from McCarthy. The service was excellent and the price was far lower than I expected. It has been an excellent car and I was very pleased with the people I worked with. The sale went quickly and everyone was very helpful. I will certainly buy my next car there.

Mark

2 de dic. de 2015

Mel and everyone where very pleasant and helpful to work with. The whole process was done very proffesionaly and expediently. we came in to sign papers for a company vehicle and ended up buying another for personal use. Thanks everyone! We are enjoying our new Buick Encore.

Karen

2 de dic. de 2015

Good experience again. Both cars went in and were served at same time. Communication was excellent and we will be back

Wanda

2 de dic. de 2015

I waited in the sitting area for the service to be completed. it was completed in the time I was told, people were very friendly and helpful.

Bryce

30 de nov. de 2015

I always get excellent service at McCarthy Auto World. I have been going to McCarthy Auto World for 7 years.

Cyrus

30 de nov. de 2015

They have a seasoned group of sales people that know their business. No pushy, annoying tactics either. Down to earth, and respectful; finance person was very proactive as well!

Katherine

22 de nov. de 2015

Oil change and tire rotation took longer then expected but very happy everything was checked on my car. Thank you for the car wash. Everyone was very nice.

Cindy

20 de nov. de 2015

Sally was fantastic, both over the phone making the sale as well as in person! This was my first vehicle purchase via the internet and all went well!!

William

19 de nov. de 2015

SCOTT CLARK (SERVICE MANAGER) DID A EXCELLENT JOB AND SALLY THELEN (SALES) WENT BEYOND ANY OTHER SALES PERSON WE HAVE EXPERIENCED IN OVER 50 YEARS OF BUYING NEW VEHICLES

Thomas

14 de nov. de 2015

They did a excellent job on the service preformed. And did it in a timely matter.I also like that they wash your vehicle.

john

7 de nov. de 2015

Drove 3 hours to see a car the salesman said was very clean and good body. Looked at the car and small dents over rear wheel well. The hood of the mercury Milan was repainted by a beginner painter, had dust under paint, had to have an accident at one time. Will not buy a used car from this dealer or any other.

TheBarnGoddess

29 de oct. de 2015

We purchased a certified pre owned vehicle from McCarthy Auto World. Within a week of purchase we had to bring it back. The brakes had frozen, the stereo had a major short and we found a few other small things. The car wasn't spotless either. After the repairs were made, we had a number of other failures that required extensive shop time. We have met with Sally (the salesperson), the sales manager and the GM multiple times and would like to return the car and purchase a comparable one. Although we've test driven a few other vehicles, each time we've said we would like to purchase, they've stated the vehicle was no longer available. They were already sold while we were test driving them! The only vehicle they could offer us as comparable over the past seven months was an electric blue Buick. Nope. We still own a vehicle that we don't trust and will probably disintegrate the second the warranty expires. This is an unethical dealership, which should not sell certified, pre-owned products.

Jan

24 de oct. de 2015

You would have gotten 5 stars if you could have gotten the problem to show up so you could have fixed it. That`s the only bad thing about my visit and I`ll be back again.

Thomas

3 de oct. de 2015

I would definitely buy from you again. The sale went good. They have a very friendly and knowledgeable sales staff.

James

1 de oct. de 2015

The were all friendly. Answered all my questions.They were very busy, but I tho't with an appointmentI wouldn't wait more than an hour for an oil change

Cathy

25 de sep. de 2015

Service took longer than expected and the license plate on vehicle was bent after repairs, which set off warning signals

Susan

21 de sep. de 2015

very good people (employees) Most people like to read short stories not novels. I hope this is enough words for you.

Harry

18 de sep. de 2015

Friendly service always willing to do whats best for there customers. James Spates is the best advisor, I have been seeing him since i purchased my new truck in 2010 he's the best!!

Ryan

18 de sep. de 2015

Sales Rep was very knowledgeable about the vehicles and the lease program. New all of the nuances associated with each. Helped me in determining which one to choose.

Harold

12 de sep. de 2015

The service people (specifically Mark Johnson) went out of his way to ensure we got our vehicle back in time to make an out-of-town commitment later that day.

Harold

20 de ago. de 2015

I have purchased three cars from the dealership in the last 5 years, l have always been satisfied with service. I recommended the dealership this morning to Paula Coffey who is looking for a Buick Enclave

Thomas

6 de ago. de 2015

The problem I had occurred while I was on a trip which ended with my mileage at 36530. I got it in as soon as possible and your service manager agreed to fix it under warranty with no argument.

Gary

5 de ago. de 2015

Very personable, very detailed and informative. Your service crew is the best! Best purchase and service experience in years. Will recommend to friends and family.

Farooque

5 de ago. de 2015

I basically drove up w/o an apt but service personnel took me in in spite of being busy. Service was as usual prompt and done well with a smile.

Scott

4 de ago. de 2015

Everyone at Wally McCarthy worked extremely hard to get my kids and I into a safer, more realible car. Not only did they communicate every step of the way, but they ensured I was recieved the best deal possible. I cannot express how thankful I am for eerything that they did for me.

Gina

3 de ago. de 2015

Everyone was kind and polite. My experience has been positive thus far with McCarthy Auto. Looking forward to future visits.

Russell

2 de ago. de 2015

fast service from intake of my vehicle to the time they called with the issue to completing the need to work to get the car back on the road

David

30 de jul. de 2015

Work was started on time and completed in a timely manner. Vehicle was returned clean and all work finished as requested.

Daniel

30 de jul. de 2015

Sally found the exact car we were looking for and helped us through the process. Low pressure because she gave us what we were looking for.

Marlene

29 de jul. de 2015

Very satisfied with the service...Bill went out of his way to find the color vehicle we wanted and spent time educating us on all of the vehicle's features.

Teresa Ducheneaux

27 de jul. de 2015

I went to McCarthy auto world to purchase a jeep liberty, I filled out my application and was approved for the jeep, with the payments I wanted, I had to drive a distant, and asked several times, if they needed anything else, I was told it was a go, They told me all was approved, and to come up that evening. I was expecting to drive home with the new jeep. When I got there, the finance person put the numbers in wrong and the payments were a lot higher. He,gave me several excuses, I would not recommend this dealership. And its to bad my son was going to purchase a truck soon. Not happy

Eleanor

24 de jul. de 2015

They did what I asked them to do & it didn't take them as long as I thought it would. They even washed my car!

Denise

22 de jul. de 2015

The problem with my car was intermittent. I came for service once and of course when I shut the car off and they turned it back on it worked. I took it back a second time without an appointment because it was not working again. I did not shut the car off and they were able to get someone to look at it right away and diagnose the problem. They had to order a part and I set up an appointment for a couple of days later. Took it in, waited for the car, works like a charm. Everyone was polite and professional. They did an excellent job!!

Daniel

21 de jul. de 2015

Our car was repaired as promised. We got a nice loaner car. Our voice activated navigation has not worked since we purchased the car new in December 2014,we hope this will be fixed soon.

Brian

19 de jul. de 2015

Our salesman Marty Thompson was excellent to deal with. He made sure we got what we wanted and even followed up with a phone call and a thank you note. We were extremely pleased with how smooth things went for us. Everyone was very helpful through the whole process!! And we love our new Acadia!!

Gladys

18 de jul. de 2015

The price was great as I also had a coupon. The wait was not long at all as I didn't have an appointment. Car was nice and clean. Very pleased.

John

15 de jul. de 2015

Sally was terrific. Warm, personable, knowledgable, readily available when I had further questions, generous with her time, and clearly showed me the various pricing on the vehicles and options I was considering. Rick in finance was also pleasant, thorough, clear, and without pressure. Much appreciated!

Willie

10 de jul. de 2015

Sally was great to work with for the purchase of my truck has been very responsive to any issues I have had since. The service center has also been awesome to work with and provide service on my truck.

Wanda

6 de jul. de 2015

We came to look at the SUV's and did not expect to purchase or lease a vehicle but when we began talking with Chris about the Terrain and he got the keys to start it up and began showing us everything about the vehicle we became very interested and ended up leasing one. Chris was very helpful through out the entire process.

Jan

4 de jul. de 2015

Very efficient and friendly! They always go above and beyond to make sure things are good. I trust this company to take care of my car!

Benjamin

3 de jul. de 2015

Everyone is very friendly and they got me in right away and out quickly and washed my truck and wiped it down.

Alicia

1 de jul. de 2015

James is serve is always great to work with and the service department did a great job getting my car serviced in a timely manner.

Ryan

25 de jun. de 2015

Fastest, easiest vehicle purchase I've ever made. They had all the paperwork done and ready to sign before I even got the things from my glove box out of the old truck. Grand total time spent after calling to check stock was about 30 min. Sally was super friendly and easy to deal with.

Laurie

19 de jun. de 2015

Bill was the greatest! Our over all experience at this car dealership has been great! If the Buick ages well, we will be back!

Gregory

13 de jun. de 2015

This the second time I have had my vehicle in for warranty service and your dealership did not wash my car which you advertise this to be done every time you bring your vehicle in for service.

Eugene

5 de jun. de 2015

Great experience! Everything was handled in a precise, timely manner, patiently answered my many questions and besides that, I love my new vehicle.

Nancy

4 de jun. de 2015

The service was excellent and I could not ask for anything better. They were quick and even washed my car! EXCELLENT SERVICE all around.

Christine

3 de jun. de 2015

Chris was AWESOME! We love our truck and the buying experience was top notch. Thank you. We will definitely be return customers. Jon & Christine Thomas

Matt

29 de may. de 2015

My check engine light turned on 20 minutes after purchasing a used vehicle and it turned out to be an O2 sensor. Rather than fixing it, they only offered a free car wash. I question their business ethics.

dontbuyhere

29 de may. de 2015

My check engine light turned on 20 minutes after purchasing a used vehicle and it turned out to be an O2 sensor. Rather than fixing it, they only offered a free car wash. I question their business ethics.

Carmen

24 de may. de 2015

When I dropped off my key Thursday evening, the service manager (forgot his name) informed me that the service department was booked through Wednesday. Imagine my joy when James Spates phoned me at my job on Friday morning with the diagnosis of the issues I had! I can't thank you enough for having my car ready for me when I left work that day. I doubt I waited any more than 20 minutes and am so relieved to have my car functioning at an optimal level again. The folks at McCarthy Auto world in Coon Rapids are awesome, and the customer service that I received by everyone working that day was quite professional and friendly.

Madeline

21 de may. de 2015

From the begining starting with emails/texts, then phone calls to finally actually meeting Sally Thelen our experience has been beyond excellent. Sally is very knowledgable in all aspects, friendly and made us feel important. There was clearly a NO PRESSURE approach when we met, allowing us to understand all choices before making a decision. When we first met Sally, 3 hours later we bought an Acadia. Since then Sally has helped us purchase some interior accessories and continually asks if we have any questions about our Acadia.

Melissa

18 de may. de 2015

We were reluctant to buy a vehicle at your dealership, and usually avoided McCarthy based on past interactions with other "typical" car salesmen, but McCarthy had the vehicle we wanted so we decided to give it another try, and I'm glad we did. Steve Ziegler was very friendly, funny, helpful, knowledgeable, and made our car buying experience pleasant. He listened to us and what we wanted instead of using the typical car salesman approach.

Jared

20 de abr. de 2015

The service was good but when it comes to the shop not having the part for my truck and then the mention of charging me another service fee ($90) to open up my door again to install the part since they didn't have it in inventory (this part is a wear item so to me this would be one to have in inventory), I am not a happy customer. I understand that the truck is new but to charge me another service fee (they did offer it at a reduced rate) because you do not have a part in stock is ridiculous to me. This is my second GMC truck and this has tarnished my view of the dealer network.

LarryC

9 de abr. de 2015

Terrible service, no response from dealer I went to the dealer's web site and submitted an inquiry and still did not receive a response

Carol

9 de abr. de 2015

I made an appointment with James. He always finds a time that works well. When my truck was finished, he was the one towel drying it to a shine. James always treats me with respect and kindness. ,I made an appointment with James. He always finds a time that works well. When my truck was finished, he was the one towel drying it to a shine. James always treats me with respect and kindness. ,I made an appointment with James. He always finds a time that works well. When my truck was finished, he was the one towel drying it to a shine. James always treats me with respect and kindness. ,I made an appointment with James. He always finds a time that works well. When my truck was finished, he was the one towel drying it to a shine. James always treats me with respect and kindness. ,I made an appointment with James. He always finds a time that works well. When my truck was finished, he was the one towel drying it to a shine. James always treats me with respect and kindness.

Brent

9 de abr. de 2015

Very impressed that we were able to find the exact vehicle we wanted and take it home the same night. I was not expecting to leave with a new vehicle so quickly.

James

8 de abr. de 2015

Chris was amazing! He had change my mind and brought me back to your dealership after a bad experience with a sales person named Jim. Chris was respectful, informative,and actually listened to our needs. He is the one reason I didnt have a swop done at a diffent dealership and purchased through them. We were completely saticified with Chris with the way he took care of us.

Robert

2 de abr. de 2015

sally does a terrific job so happy and friendly and enjoyable to deal with you are very fortunate to have her with you really understands her job

Robert

1 de abr. de 2015

I had the third stop at the dealership regarding my airbag on my Enclave... That did not make me happy. Your service was not a problem or a concern.

Lee

1 de abr. de 2015

James in your service department was excellent as always. We have owned 3 GMC Denali's and use only your service department do to the quality team you have.

Theodore

1 de abr. de 2015

Marc and his staff are top notch! Boomer did a great job explaining all the bells and whistles of new Acadia and our finance did a great job explaining the benefit of the extra proctection wear and tear for a lease! We bought it! I would absolutely recommend my family freinds and colleagues to Wally McCarthy's! Great place and they really take care of you!

John

27 de mar. de 2015

Got my 2nd oil change & tire rotation. I was in and out in a little over an hour. Great service and my truck was washed/dried. Nice!

Lisa

26 de mar. de 2015

Jim H. treated us very well. They let us look and take the time we needed to buy our awesome new truck. Great job!!!

Guy

26 de mar. de 2015

1. The pricing was straight forward and honest.2. Sally new the product better than any recent sales person I have met.3. The finance lady informative and quick.

Larry

23 de mar. de 2015

Work was done ahead of schedule and under quote. Need I say more. They hit it out of the park!

Jennifer

12 de mar. de 2015

Nice friendly people in the service area, parts counter, and cashier. One recommendation, ask the customer if they have a coupon before finishing the transaction. I had a 15% coupon in my purse I forgot to present that would have saved me about $15.

Mark

11 de mar. de 2015

My vehicle is only one year old, so my first visit was simply for an LOF, but scheduling, in and out, quality of service, etc. was all excellent for this visit.

Quentin

4 de mar. de 2015

I apprieciated the fact that Sally kept me informed and did everything that I asked for her to do! The communication line was superior. Only drawback was we were there for a little longer that I wanted, but that was not their fault. Overall my experience was very good/excellent! Would certainly use them again!! Thank you once again for making my buying experience a comfortable one!

Carol

26 de feb. de 2015

I was able to make an appointment for the following day. I was in and out faster than I expected. James is terrific and takes good care of his customers.

Kasie

26 de feb. de 2015

Chris was outstanding!!! We were on a hard budget but looking for something specific, and he delivered above and beyond! Brought us 4 different options that would work, and even offered different things to help with payments. Couldn't have asked for a better experience.

Dawn

19 de feb. de 2015

This is my second Encore, this one has more in the pkg and I really like it. Bought for comfort first looks second.

Patricia

19 de feb. de 2015

The service was great. Very informative about the complete process of purchasing a care and the services they have after I own it.

Alvin

15 de feb. de 2015

James got my on-star fixed as soon as possible. However, GMC should make parts immediately available for defects from the factory. It shouldn't leave the factory without being tested.

Lynnette

14 de feb. de 2015

Thorough, friendly, understanding, caring, experienced, wanted to be sure it was fixed, glad to be working with this dealership, thank you!

Jon

6 de feb. de 2015

I really appreciated the straight forward, no pressure approach. I also appreciated how much time you spent making sure we got the right vehicle, and your patience in letting us take our time to make the decision. It's obvious you care about establishing lasting relationships with your customers.

Karri

23 de ene. de 2015

Mel and Carmen were great to work with. Mel made sure we saw all the cars and helped find the right one for us.

Richard

22 de ene. de 2015

My experience was pretty much with Sally. She was very professional and was a big reason I bought from McCarthy. She was very prompt in getting back to me and answering all my questions in a timely manner. I wouldn't hesitate to work with her again and would recommend her to my friends.

David

21 de ene. de 2015

great and we got the same service level at the servicing of the car as the at the selling/buying experience..thanks

Mark

20 de ene. de 2015

Mr. Steve Ziegler did more than an excellent job as our salesman; he did a superlative job of customer engineering. This is the fourth time I've bought a vehicle through Steve. I'm thoroughly impressed with the Whole McCarthy Team. I wish to thank you all. I'm extremely satisfied, as is my wife!

Martin

18 de ene. de 2015

Repair was due to a recall of door module. 1st appt had wrong part ordered and had to reschedule. Next apt went well and work was done quickly.

James

14 de ene. de 2015

Service person knew who I was when I got out of my veicle-she ran my plate. She greeted me and welcomed me in out of the cold, very nice!

Sherman

9 de ene. de 2015

i thought the shop did a very thorough job checking things out, to make sure things were functioning properly. Thanks!

Sheila

7 de ene. de 2015

I thoroughly enjoyed working with Sally and found her to be very knowledgeable and professional. I also appreciate her patience as she "demonstrated" the features of the car before I drove off. There are dealerships much closer to my home, but Sally was the only person from any dealership who kept in touch with me and followed up on a consistent, but non-intrusive way. Carmen was delightful to work with as well and got me a great interest rate on my car loan. I would definitely recommend McCarthy Auto World to others; it's worth the drive to receive superior customer service.

Michelle

7 de ene. de 2015

Our experience was excellent. Our sales person was great. He was very accommodating since we had our 5 & 6 year old with us. He came to us, brought us water and consistently checked up with us to see if we needed anything while our transaction was completed. We will definitely come here for our auto needs in the future. I feel like I was offered a fair trade and treated fairly.

Charlene

24 de dic. de 2014

The service was fine but the customer lounge is no where near up to the quality of other dealers in the area. No WiFi, only tap water and pop from a vendor in the service area. My wife's dealer has a modern lounge with many customer conveniences.

Johnny shuffle

20 de dic. de 2014

My parents have bought cars from boomer for about 20 years. My dad went in to talk to him about us looking for a truck. Boomer did not waste our time, instead he found the right vehicle at the right price. His pen was pretty sharp!

Robert

15 de dic. de 2014

Denny in service was great! He was very responsive to what I needed to have taken care of...and provided regular updates.

Raymond

12 de dic. de 2014

James had a loaner ( new Acadia) scheduled for me, drop off time to on the road again was minutes. The same was true when I returned to pick up my vehicle and turn in the loaner. All repairs were completed and suv washed.

John

9 de dic. de 2014

I live in Brooklyn Park, Work in Mpls. but still come out to your dealership to service my vehicle. I am happy with the service and will continue having my new vehicle serviced with you.

RB

3 de dic. de 2014

James the service advisor was very helpful with this visit and scheduling to get my new Yukon serviced

Tom

3 de dic. de 2014

After talking to the general manager at McCarthy.he said he reads the reviews daily.it seems like the many good reviews are all the same like written by family and friends.and only a couple of negative reviews made it on line looks kinda bad.

sueb

3 de dic. de 2014

Have always been welcomed and taken care off. Time is spent making sure we are satisfied - this is a good customer service experience.

Charles

29 de nov. de 2014

Oil change, but I had to change the time twice with Amy...she is wonderful. Your staff and service are always top notch n my book...I look forward to visiting.

Gregory

27 de nov. de 2014

The dealership is always a pleasure to work with, but I was bothered by how long my simple service appointment took - oil change, tire rotation and a new battery install took 2 1/2 hours - that might've been okay if I was a walk in but I purposely booked the earliest appointment of the day a week in advance to try to get in and out ahead of the daily rush. No explanation was offered as to why it took so long - 60 to 90 minutes is the average for my previous routine service appointments, which I find absolutely acceptable.

Carol

21 de nov. de 2014

I already told my daughter to bring her car to Tim, after 3 pm, for service. He is knowledgeable and explains what the service needed is. He also takes the time to explain when I need to bring my truck back and when I should call him for new tires. It is nice that he is the person I deal with, until I pay the bill.

Kristie

20 de nov. de 2014

I brought my Buick Encore in to be checked out. The service was excellent, very friendly and explained everything and answered all of my questions. Unlike other dealerships I've dealt with in the past. Thank you for the excellent service!

Mark

20 de nov. de 2014

I am a repeat customer and would highly recommend buying a new vehicle from McCarthy. Additionally, Steve Ziegler, my salesman for both this and my previous vehicle is a superlative professional. I rate both the dealership and Mr. Ziegler as tops in my book. "I'll be back!"

Michael

14 de nov. de 2014

Sally Yozamp was easy to deal with, and very knowledgeable. Sally follows up immediately with any question or concern. Everyone (Neal Hatting, Carmen Schmidt) was helpful and made our purchase a very comfortable experience.

Marjorie

10 de nov. de 2014

Just in for a recall of the key rings, but all went well, the usual excellent customer service by James Spates and Amy. They kept us informed each step of the way and I love that. Spates is the master of customer service, everything you expect or would like from him.

Todd

29 de oct. de 2014

very polite, when they found an issue during an oil change they promptly scheduled a follow up and offered a rental without me needing to ask.

Mary

24 de oct. de 2014

My experience was great they outdated me on what they found wrong with my car and updated me on the progress of my car and when it would be done. James was very nice and helpful.

Beret

24 de oct. de 2014

My appointment was for four new tires and an oil change. I was told this would take 2 hours. I also added on new wiper blades while I was there. I was out the door in 2 hours! The Service Desk is always great to work with!

Mark

23 de oct. de 2014

Everything was handled very professionally. All parts and labor were covered under warranty. The car runs great. I had no issues whatsoever.

James

11 de oct. de 2014

You were able to work my problems into your schedule right away, which was good because my car is my only transportation at the moment. Your service people were very knowledgeable and efficient and the service manager who took care of me was kind and friendly. Outside of the pain of spending money, the visit was pleasant.

Sandra

10 de oct. de 2014

The personnel is always friendly and very helpful. I lost my husband this year and I have complete confidence that they will help me be aware of anything that should be done to my car.

Linda

27 de sep. de 2014

Sally was very quick to get back to me about the information I was looking for. She explained everything to me very clearly. She did a greT job and I LOVE the car!

Terry

22 de sep. de 2014

Took it in for routine maintanence and it was performed in a timely fashion. Also got an estimate for other work to be done I did not have time for that day.

Jen Sweeney

19 de sep. de 2014

Boomer and Carmen are the best! When my husband emailed Boomer to let him know I was interested in trading my Kia Sorento for a Buick Regal, Boomer told us to come on in, and he would make it happen (and he did)! He was able to get me the exact car I wanted, and he was able to get my payment down so I wasn't paying any more than I did for the Kia. Carmen is a delight to work with, too. I mean, how many people hug their finance manager after purchasing a new vehicle?? :)

Tom

11 de sep. de 2014

Just purchased our third vehicle from Sally at McCarthy Auto World. It is easy to understand why she has all the sales awards on her desk. She makes the process easy and follows through on all the details as well. Business Manager Carmen Schmidt is also tops at her job.

Thomas

11 de sep. de 2014

This is the third vehicle I have purchased from Sally Yozamp at McCarthy Auto World. She is great to deal with and I will talk to her first on my next purchase. Busniess Manager Carmen Schmidt is also great to deal with.

Big EddieC

1 de sep. de 2014

DEALERSHIP FINALLY GAVE ME HALF MY REFUND FOR NOT BEING ABLE TO DIAGNOIS MY 2003 ENVOY.sHUOLD HAVE GIVEN A FULL REFUND.Marc wiess reports they have the best mechanics in the city,but service dept. couldn't figure out why my vehicle intermittedly wouldn't start after replacing several parts and get the same result.After having my car there on and off for 1 1/2 months I couldn't take it any more. I went online to a online mechanic and this guy Gary told me to go check the under the hood fuse box and to pull starter relay and spread the prongs apart so it would be a tighter fit into the female.I was told to clean doth cables from battery to fuse box and clean grounds on side of fender.After all that was done my vehicle has been starting with no concerns.Macarthy auto world failed and they don't want to admit that they indeed failed and they don't have the best mechanics in the city.Like the online guy told me any good mechanic would check the power source to make sure all electrical conections are clean and not dirty like mine was.

Farooque

27 de ago. de 2014

Folks in service are friendly, prompt and helpful. My vehicle was ready as promised and the job was well done.

James

23 de ago. de 2014

The mechanic tried the least costly repair for my carHe also explained this might not work, and then thenext step would be considerably more costly.The first try worked and it was done by the stated time the next morning.

Michael

22 de ago. de 2014

Even though I am 45 minutes( in good traffic conditions) away from McCarthy I still return for service. They can look me in the eye and tell me what's wrong or not and I am good with it.

Big Eddie C

21 de ago. de 2014

I was very disapointed with the service.I took my car to be diagnosed because of problem with ignition.After being told what was wrong with my vehicle (replace ignition wire 59.00)I called dealer after getting message to call.At that time I okayed dealership to fix my car.I called back in about 15 minutes to ask Amy if I had to get new keys,that is when she said (oh,I was just going to call you to tell you your car is done.That was only 15 minutes after I okayed dealership to fix my car.I was charged 79.00 dollars for diagnois,and 1.2 hours for labor and 59.00 for a wire.But the funny thing about it is that my car is doing the same thing it was doing when I took it in on Wednesday evening.Saturday morning getting ready to go to my church picnic that I sponsor every year,my car would not start,After trying several times and turning steering wheel and moving tilt up and down my car finally started.These are the same symptoms I told service advisor.She also admitted that the car did not start for her or who ever serviced my vehicle and determined it was a wire.My car did not start several time on Saturday and I will wait and see what tommorrow brings.My car was not fixed and I was charged.I understand you guys charge the rate for labor even if it only takes 10 minutes,and that is not fair.I want my car diagnoised properly and fix.I don't intend to pay more money.You guys are thePROFESSIONALS this should have never happened.Did anyone ever check starter solenoid,and who determined it was a wire.I'm not happy thats why I come to the dealer of GMC verses going to some shade tree mechanic.You guys are the professionals. I will be in bright and early Monday morning 7/14/14 if my car starts to get this problen and concern handled.This is a terrible dealership.Reason why is after they missed diagnoised my vehicle and told me they will fix it at no charge.Then turn around the female service advisor then say she never said they would fix my car at no charge.This was after I retured my car and ask for a refund for a job they did not complete.

Kim

19 de ago. de 2014

Mel is a real gem to work with. No nonsense, friendly, thorough and responsive. Probably the best car sales person I have dealt with in the past 30+ years that I have been buying new cars.

Ralph

13 de ago. de 2014

Good Service Department. I like everyone there except Scott that's why I scored an 8 on recommendations, otherwise it's a 10

Lawrence

9 de ago. de 2014

my vehicle was done in an excellant time and i am commpletly satisfied with the crew who worked on it.

Kenneth

28 de jul. de 2014

Oil change was fine but tough time coordinating the courtesy shuttle to pick me up. It took multiple phone calls and 45+ minutes.

Celeste

28 de jul. de 2014

It was very refreshing to have a service department that didn't treat me like a "dumb girl". So glad you stood by and fixed a problem my new(used) car had before I bought it without charging me for fixing it. To top it off you gave me an amazing NEW vehicle to drive while it was being serviced! I'm impressed & very happy with the way I was treated! Thank you!

Hannah

26 de jul. de 2014

Carmen Schmidt was a huge help with leasing my new car! She made sure my boyfriend and I were walking away with exactly what we wanted in a vehicle! Thank you!

Carrie

24 de jul. de 2014

Very friendly employees working there.Not happy that I had to bring my new car in for an oil leak. The car was bought in April. Very nice that you have loaner cars on hand.

David

22 de jul. de 2014

Brought vehicle in for an exhaust issue. Mechanics had the SUV for 6 days and it was finally fixed. Was given a nice loaner vehicle after 3 days for the weekend and the repair was covered at no charge! Amy treated me great and kept me mostly informed of the status.

Donald

17 de jul. de 2014

Overall very pleasant experience. Two pieces of critique would be: #1 just received a recall notification on the vehicle that we took possession of on Tuesday...wishing the recall could have been taken care of prior to our taking it home since the recall was sent out on 6/26. #2 Carmen made a couple of pretty rude comments to us regarding our decision to not purchase extended warranty through dealership...not appreciated nor was it perceived by us as professional.

Walter

11 de jul. de 2014

Dave Olson was very helpful in completing my purchase of a Buick Enclave. Informed him up front that it was going to be GM employee pricing and knew exactly how to handle the transaction.

Scott

9 de jul. de 2014

Very friendly ppl. Mark, Boomer, Carmen and Tim are awesome. they always take care of my wife and I, I only buy from that location.

Monica

9 de jul. de 2014

People we were very friendly and knowledgeable. Appointment was easy to make and scheduled in a timely manner.

Farooque

5 de jul. de 2014

As in the past the service staff were very accomodating and flexible in scheduling my oil change and tire rotation service. The job was done quickly and satisfactorily. My vehicle was serviced while I waited and it was delivered to me promptly as promised.

Jon

3 de jul. de 2014

Mel was very easy to work with, knowledgeable, and pressure free sales. Very good experience!

Scott02hd

25 de jun. de 2014

Very low pressure, our Salesman stayed focused on our interests and needs. Allowed plenty of time to evaluate vehicle by ourselves before purchase.

Benjamin

20 de jun. de 2014

Everyone was very friendly and tried to solve my problem. Scott Clark went on a test drive to show me what to do to solve the problem. Thanks for taking the time to help me understand.

Ronald

15 de jun. de 2014

This is our 2nd vehicle from McCarthy. Worked with Mark Weis and Sally on vehicle for wife. She liked Enclave and everything worked out.

Matthew

14 de jun. de 2014

This is the 2nd car I've purchased with the help of Boomer and both times he exceeded my expectations and delivered excellent service.

Chris

8 de jun. de 2014

I got a call back as requested when the Yukon was completed. Typically never happens even though they say they will.

Robert

4 de jun. de 2014

This is the second Buick we have leased through Sally Yozamp and the Costco program. We have had an excellent experience both times. Sally is efficient, professional and personable. We love the new car and know we will get good service from your maintenance department.

Rosann

4 de jun. de 2014

Ron Olson did a great job! Treated us well.We got to meet Mark Weis, what a great mgr.Too bad we didn't get to meet Wally.

Roland

4 de jun. de 2014

When I pulled into the service bay James greeted me. Asked what I wanted done, put it down and I told him I would wait. Asked him to check the brake pads and came in and told me I DID NOT NEED PADS NOW. James is a asset to McCarthy Auto World !!!!!!!!!!!!!!!!!!!!!

John

2 de jun. de 2014

I was looking for over a year to buy a new or used GMC terrain. I shopped Arrow GMC, Luther GMC, McCarthy Auto World and many others. Sally at McCarthay's found me just what I wanted and at a fare price.

Suzan

31 de may. de 2014

Bryan Murphy spent a lot of time with us showing us all the details and pluses of our new vehicle. The others that we dealt with did a great job of helping us feel comfortable that we were making the right choice too. We really like this McCarthy Group and would come back to them when ready to purchase our next vehicle.

James

27 de may. de 2014

We had the brakes checked becasue we thought we needed a brake job. We were told that the brakes were in good shape and they were just dirty. They could have taken advantage of us and replaced the brakes, they didn't!

Ryan

22 de may. de 2014

Fixed tire balance issue in 2014 Sierra from factory with 500 miles on it. Took care of problem, offered loaner, service mgr was great.

George

21 de may. de 2014

I loved every moment of my time at the dealership. Boomer has sold me my last 5 cars/SUV's now with this new Buick. I have referred my son and a friend to Boomer who also brought. I'll soon be in with my granddaughter. He is the BEST!!!! Grade A guy! Carmen was also great. Loved her laugh, so bubbly. All I can say is; we'll be back!

Elaine

18 de may. de 2014

I was very comfortable with the people who helped me with my new purchase. Am looking forward to working with McCarthy Auto World for the remainder of my time with my car.

Derald

18 de may. de 2014

We just love James in the service area. He is nice, funny and informative. Plus, our car was washed. That is so cool.

Lindsey

17 de may. de 2014

I bought my car two months ago and neither of my key fobs worked when I got the car. They got me new ones and installed them free of charge.

Curtis

11 de may. de 2014

The service writer (James) and staff was very courteous and the work was completed in the time promised. I take all 5 of my vehicles there because I have always received excellent service.

Robert

9 de may. de 2014

Everyone was friendly and courteous. The lounge was clean and comfortable. I was in and out in less than 30 minutes.

bluetie77

6 de may. de 2014

Marc Weis was easy to do buisness with, Thanks for such a good deal! Carmen Schmidt got all the paperwork handled and found me a lease that exceeded my expectations, Thank You!! I love my truck and will be back in 39 months for a new one. I spent time online and for me all the pictures and prices started to look the same, I needed to see the trucks in person. Its alot easier to select a vehicle when you can see, touch, and sit inside them in person. McCarthy has a great selection of trucks.

John

3 de may. de 2014

McCarthy Auto World is far from the stereotypical car dealership. I feel like I'm buying a car from friends. Marc Weis couldn't have been more helpful through the whole process, and both Steve and Carmen were great to deal with the day I picked up my new Yukon.

Jim

3 de may. de 2014

Needed an oil change asap they were able to get us in an hour and they would do as we waited. I drank the coffee and watched TV and chatted with service gal Sonja . It was great

Barbara

2 de may. de 2014

We have purchased many cars at this dealer. We reallylike the service dept. and have had great experiences witheverything there.

Mark

2 de may. de 2014

I've worked with Matt Lockrem for about 7 years now. He does a great job meeting my needs. Carmen Schmidt was extremely helpful as well with financing. Great experience.

Mike & Kate

1 de may. de 2014

I was looking online to buy a used car and found the one I wanted at McCarthy's. John was very professional and fun to work with. When I got there he showed me a different car that I liked better and even saved me some money. There finance got me a great rate. I wouldn't go anywhere else.

Jill

1 de may. de 2014

Boomer was very responsive to my inquiries. He answered all of my questions, ensured I knew how to contact him abd was wonderful to work with.

Robert

30 de abr. de 2014

The salesman I worked with was Boomer. He was exceptionally knowledgeable with the truck I bought. He was not a high pressure salesman and let me drive the truck I bought, for as long as I wanted to. Thanks to Mike and Carmen too, she was very polite, pleasant.

Charles

24 de abr. de 2014

I had a bad air bag sensor on my Denali XL. Called Amy in service department and she immediately set me up for an appointment. James helped me and I was back on the road in under an hour. Great team and great service as always!

Susan

22 de abr. de 2014

The fast friendly atmosphere was very good along with the service performed on the car. See ya next time.Tom, Sue's husband

Jan

17 de abr. de 2014

The people are very friendly and fixed the problem. I have been going there for all my work for a long time and keep going back because they take good care of my car and me.

Josh M.

14 de abr. de 2014

Excellent customer service all around. The online portion of my car buying experience was phenomenal, with quick email responses and the clarifying of questions I had. Would definitely go back!

Virgil

11 de abr. de 2014

Sally made our buying a car experience very pleasant. She was very helpful in explaining and answering our questions, plus offering to answer any questions we may have in the future. thank you Sally.

Sarah

11 de abr. de 2014

Love the staff. Mike "Boomer" in sales is the best! I wouldn't want to buy a car from anyone else! Sonya in service is always so friendly and gets the job done! I'm always greeted with a smile, kept updated and treated like a friend. Would recommend this dealership to anyone!

Jason

9 de abr. de 2014

Great Experience, I have been to McCarthy in the past (coon Rapids) and it has alwyas been great, This time was with James Spate, I think I spelled the last name correctly, anyway it was top notch, couldnt ask for better, I just pulled in, no appointment, and was all taken care of, went quicker than I expected too. Thank YouJason

Katie

3 de abr. de 2014

Had a repair done in which everything went very smoothly from my initial phone call to me picking up my vehicle. The shuttle option was a lifesaver and the driver was extremely nice along with all that I came in contact with - Thanks Scott and James!

James

3 de abr. de 2014

Best car buying experience. Most communication was online or phone. Only spent about one hour at dealer. Very easy process.

Patricia

2 de abr. de 2014

Felt that Sally really listened to what I wanted & made a real effort to see that I got it. She was also very good at explaining how things worked in my new car. She also reassured me that I could come back for any extra help.

Jan

29 de mar. de 2014

I have been going to this dealership for over 20 years and have been VERY satisfied with their work which is WHY I`ve been going there for so long. They`re very competant and very friendly.

Leroy

27 de mar. de 2014

I had a broken right front wheel due to pothole damage. The dealership found a replacement and had the repair done the same day. Very good!!

Alanna

26 de mar. de 2014

Pleasant personalities when dropping off and picking up vehicle. Nice to have Car wash. The only one thing is just realized from previous visit where tires were rotated and balanced the caps to the tires are stripped and really a pain to get off now. Would have been nice to replace versus leaving on the stripped tire stem caps that were not that way before. This is the only thing I have noticed otherwise, very professional and a delight to deal with. I would recommend. Prices also seem fair on services.

Daniel

24 de mar. de 2014

BTW---I have already shared the experience and fulfillment that I did receive of the service rendered with this visit to my coworkers!! Was with CCRP for many years prior and had excellent service by them. I was truly amazed that that could ever be surpassed but has now done so with James & Gang!!!

Patrick

23 de mar. de 2014

Its nice to be treated like a real human being. Very well treated.and the minor work done was 1st. class!!

Bethany

18 de mar. de 2014

To put it simply, Ron, the salesman and Rick the finance man worked their butts off to get a deal done. We are extremely happy with our new car and will continue to go to McCarthys Auto World in the future

Richard S

16 de mar. de 2014

McCarthy is the best. I've bought three vehicles from them and referred my daughter. Only place I will go for vehicles. Mike "Boomer" is a great guy.

Rita

14 de mar. de 2014

I appreciate the neat, clean, service area - and the friendly staff. I totally depend on the McCarthy people to care for my vehicle. So far I have not been disappointed! Thanks!

Jason

14 de mar. de 2014

I was checked in quickly by a very kind and professional genleman James. James called when me vehicle was finshed and explained what was done and made sure I called if I had further questions or concerns.

Chris in New Hope

13 de mar. de 2014

I recieved great customer service from your service dept. staff and my waiting time was shorter than expected.

Charles

12 de mar. de 2014

I had an hour break from work, called to see if I could get an oil change. Staff were very accommodating and fit me in. My service (and sales) experiences have all been positive at McCarthy Autoworld. Staff are friendly and professional, and the facility is nice and clean.

Leonard

7 de mar. de 2014

Not much to say.I get very great reception when I come in.John Goeswisch treats me well since my salesman left.Every time I come in I get nothing but respect from James Spates. I sure do like the service I get at McCarthy

Todd

5 de mar. de 2014

Sally was awesome! It was so nice having an appointment set up and she had the different vehicles that I was interested in warmed up and waiting for me when I got there. Great Experience!

Kathy

4 de mar. de 2014

unfortunately I have to go to McCarthy again today because a light turned on that indicated I need service. It happened on the way home from McCarthy's. Great service, though. I love Sonya

Becky

4 de mar. de 2014

Brought my car in because it went into reduced engine speed a short distance from dealership. They thought they could look at my car right away but after about an hour they offered for a shuttle driver to take me home and they would call me with what they found. Called me at about 8pm and then had the car ready at about 11:30am the next day

Farooque

4 de mar. de 2014

I have always been greeted by a friendly and respectful team member and the service has been prompt and satisfactory.

David

4 de mar. de 2014

I felt very confortable with the customer service person that took care of me. She addressed and resolved my warrenty concern.

Kenneth

3 de mar. de 2014

Being somewhat apprehensive about car dealers in general, I was totally pleased with all McCarthy personnel especially our sales rep Mel S. Even in ill health and terrible weather he tried to come in to accommodate our needs! Thanks!!

Larry

28 de feb. de 2014

Employees are ALWAYS helpful and friendly. We have worked with "James" in Service Dept. for years and he is wonderful

David

27 de feb. de 2014

My wife and I purchased a new Buick Enclave from Sally Yozamp at McCarthy Auto World in Coon Rapids. Sally is an EXCELLENT sales person, and we continue to go to her for all of our automotive needs. We did, however, have a "rattle" in the car as soon as we drove it off the lot and returned it twice to have the noise repaired. Both Sally and Scott, the Service Manager at McCarthy's, couldn't have been nicer or more helpful. I was given a car to drive while ours was being serviced and I was called when the car had been serviced. After two days, both Scott and Sally called to ask me if the noise had been taken care of. It had, and I've had no trouble since.Both my wife and I love the Enclave and we've shared our positive experience with several other people. Marc Weis, the manager of the dealership, has done an excellent job working with his employees, and his leadership shines through everyone associated with the business. We are WELL PLEASED!

Jessica

25 de feb. de 2014

I did a lot of online shopping for my car and finally found it at McCarthy Auto World. I haven't had the best of luck with other dealers getting back to me but John called and emailed me back right away. His description of the car was spot on and was a great to work with. I have already sent in a co-worker. Good people to work with!

Jamie

22 de feb. de 2014

Everyone is friendly and I've bought my last 6 vehicles from there. Like it when it was Thomas and like it now as McCarthy.Thanks team

Carol

21 de feb. de 2014

Our salesperson was Sally Yozamp, who contacted us via an internet request we submitted for an Acadia. Email communication with her and continued determination on her part to find an Acadia with the features we requested resulted in the purchase of a 2013 Acadia. Sally was efficient, thorough, pleasant, and informative through the sales process and at the closing. She has continued to follow up to be sure we are satisifed.

David

18 de feb. de 2014

Excellent service, great sales person, she was very helpful and knew her stuff.....keep her on board , any organization can use a person like (Sally)Keep up the good work and thanks for all your help...Dave and Louise Liming

David

16 de feb. de 2014

It took about a week to fix our car. Every day we received a phone call letting us know what was going on. The car was in great shape when we picked it up. Everyone at Wally McCarthy is very nice and professional.

Bradley

15 de feb. de 2014

Bryan was great to work with. Wanted the sale but was not pushy and laid out all options to us. It was a very fair and pleasant sales experience.

Becky

14 de feb. de 2014

I was greeted promptly, my needs were addressed completely, the work was completed in a timely fashion, and the cost was in line with the estimate. Completely Satisfied! :)

Brian

12 de feb. de 2014

I did tell a coworker to call your serv dept and who ever she had talked to was very rude to her ! So that just made you and ME look really bad

Anthony

11 de feb. de 2014

James was super helpful and friendly. The customer service was great. They need to improve the customer waiting area and add wifi.

John

11 de feb. de 2014

Oil change & tire rotation was faster than I expected. Complete check up and completely informed of car problems which there were none.

David

11 de feb. de 2014

James was great. He understood our request and easily answered my questions. He kept me updated on the progress so no surprises.

Sarah

9 de feb. de 2014

They went out of their way to show me a vehicle in which I was interested and to deliver the one I ordered. I couldn't have asked for more.

Farooque

5 de ene. de 2014

Service personnel were friendly and attentive. They attended to me promptly and professionally and my vehicle was serviced quickly and satisfactorily. Thx and best for the new year.

Greg

4 de ene. de 2014

Bill did a great job helping me through this with our busy schedule. everyone was pleasant and informational. I would have liked to see more trim levels and probably would have purchased one level up.

Matthew

30 de dic. de 2013

Great job. Very happy with the product. Would recommend to all my friends and family. Remote start was installed and lookd like it was factory installed.

Charles

30 de dic. de 2013

I was greeted by Sonia in the service department. They pulled the car in and got the parts all done in a little more than an hour.

Shannon

28 de dic. de 2013

I love my new Terrain. It is far the nicest vehicle that I ever purchased ! Also, the salesperson Mike " Boomer " Anderson is also the reason I keep coming back to McCarthy Auto as his knowledge about the vehicles that he sells and the service that he delivers, goes above and beyond the call of duty ! ! ! Thanks again for all your help making this the best sales experience EVER ! ! !

Harold

28 de dic. de 2013

James worked me in on a busy schedule. I deeply appreciated it because my "check engine" light was on and I needed to find out the problem. It was my thermostat. Thanks, James. He is always smiling and accommodating.

Lindamcfeters123

28 de dic. de 2013

Did all my research online over the past two weeks. Was looking to by (today) a new, 2014 Buick LaCrosse, Premium II package. Walked in. Looked at the car. Sat in the car. Played with the dash and the new Buick entertainment system. Checked out the seats. Got out and checked the trunk size. I have now been in the dealership over 17 minutes. I looked at my watch to check, then counted the 8 sales people back slapping each other having a good old time. Customer service? This dealership knows nothing about it.

Alvin

20 de dic. de 2013

EVEN THOUGH I WAS GIVEN AN APPOINTMENT FOR THE SAME TIME AS YOU WERE HAVING YOUR CHRISTMAS DINNER, JAMES DID HIS BEST TO GET MY WORK DONE AS SOON AS POSSIBLE

Daniel

19 de dic. de 2013

We were extremely pleased with the service that we received from all of the staff at the dealership. Steve was amazing, and full of knowledge. We would come back for our next purchase and would refer family and friends.

concernedcustomer

16 de dic. de 2013

Dealership had vehicle for 10 hours and said they had the problem with my stabilitrack fixed only for the same problem to happen again 3 days later. I also went to dealer and had to wait for about 20 minutes to pay for the service that didnt work because no one knew how to run a credit card. This dealership has a long way to go in the customer service arena.

nshobm

6 de nov. de 2013

I visited 2 other dealerships prior to visiting McCarthy Auto World. I found that they were able to offer me a lower price for the same vehicle. The entire sales staff was helpful with the sales and delivery of my 2013 Terrain and would recommend others check them out if they are in the market for a new Buick or GMC vehicle

New car owner

18 de oct. de 2013

We have been customers of McCarthy's for over 50 years and they continue to give us excellent service. Friendly sales people, accounting staff and service people. They found the car we wanted and helped us through the process of purchasing it. It all went very smoothly and we are very happy!! Their service goes above and beyond to satisfy their customers.

Dean0287

17 de sep. de 2013

Came in for engine noise in my 2010 Terrain. They replaced the fuel pump and timing chain. They were not able to give me a rental the first day, but able to on the second. First experience at a big dealership to auto repairs. It went great!

Chuck H.

13 de sep. de 2013

Experienced problems with 2010 Terrain with transmission leak and timing chain. I was disappointed, at 54,000 miles I had had zero problems with the vehicle, in fact the braeks are even original. The service staff told me not to worry, GMC was aware of the issues and the repairs would be totally taekn care of under warranty and they had improved the parts to prevent a reoccurence. The car was fixed and on the road the next day. The professionalism, courtesy, and quality of both GMC products, and specifcally, Wally McCarthy staff is why I bought there and will go back. Thanks guys!

nothedoctor

2 de jul. de 2013

It was a great effort to find and acquire the specific truck I wanted (2wd). great job, I only came in to get 'sticker shock' as I didn't believe that there would be a 2wd truck that met my requirements.

Shirley J

9 de jun. de 2013

My experience started with a call to see if GMC could help me with the need for special seating for my husband. I was lucky to be connected to Stephen Ziegler who made my hopes come true. He said he would look into it and get back to me. The next day he called and had the helpful information. I was able to show my husband on the internet what this special seat looked like. We then proceeded to see what car might be the right choice. Steve made it all possible! Along with the help of the finance people, Carmen and Rick, we are now able to get out and make small trips that has freed my husband from being a prisoner in our home. My sincere thanks to Stephen, Carment & Rick. Stephen has continued to help with learning about the cars features. You have a great team here.

Robert W.

1 de jun. de 2013

We are repeat customers because of the excellent care we receive on a continuing basis. Our experiences at McCarthy Auto World are always positive and we owe these experiences to our Sales Rep Jim Havrish. He is always ready to serve and goes beyond the standard Customer Service experience!

Becky

24 de may. de 2013

The gals at the front desk are not the most helpful, appear to be there just for the paycheck. Salesman made up the difference some. He was helpful, polite and knew details of the vehicle I purchased. Went above and beyond to assist with the purchase. The finance lady was the best. Patient, down to earth. She knows exactly what she is doing and very informative. They both stayed late to complete the purchase after closing which was appreciated. After the sale, I returned home and two days later my service seatbelt light came on Saturday evening. Also realized the passengers seat did not work (it was electric)I called first thing on Monday morning - left a message with sales person. He did not get back to me and I needed to make a second call. They stated they could fix the seatbelt issue but the seat is not covered in their 30 day policy - why don't you purchase the extended warranty and we'll split the cost with you. I appreciate the fact of them splitting it with me, however I do not think I should have had to fix either one of them being I had just purchased the vehicle. Being out of state it made the most sense to purchase the warranty in case anything else goes wrong so I can bring it to any GM dealer near me. Over all. I would shop here again but would clarify prior to purchasing how many days after the sale of what they would cover should anything go wrong.

Dennis mngmc

18 de may. de 2013

I have been doing business with a different dealership for mant years but not anymore. My salesman Bill Heiss was great. He took the time to show me different opitions for what I was looking for and didnt pressure me into buying anything not like other dealers and this indeed took me by surprise. They also Gave me fair market value for my trade and didnt try and low ball me, also a supprise. The wonderful lady in finance made it so easy and painless that I would have taken a truck that needed to be towed out LOL. I look forward to having my truck serviced here and would and will refer anybody to them. THANKS AGAIN!!!

Mishawn Stewart

15 de may. de 2013

I stopped in to "look" at a Buick Regal, took one for a test drive with Mel, he was so patient with me, made me very relaxed. I didn't feel any pressure. I fell in love with the Buick Verano on the showroom floor as it was beautiful. The numbers all fell in line!!! YAY I left with a NEW car!!

Mark Schultz

15 de abr. de 2013

According to my recollection, this new truck I purchased through Steve Ziegler at McCarthy Auto was the 44th new vehicle for me. He is an outstanding salesman who focused on my needs and desires. I was completely satisfied by Steve' and the rest of the staff's customer engineering. "I'll be back!"

Darkglych

1 de mar. de 2013

Well..I show up for an alignment and get the answer that "we can't do an alignment because your inner tie rods are loose." I say ok, give me my vehicle back and I will return to get it done. After going home and checking the rods myself I come to the conclusion that they are not bad. I also called a friend of mine that is a GM tech to come over and check them. He said they were fine and that there is no reason as to why they should have said they were loose. So with that said I didn't replace anything and brought it back to them. Upon returning I was asked by the service associate if I replaced them, I said yes, (but I didn't). He said we will take care of you. So after an hour and a half of waiting the service guy comes out and says you are good to go. I pay $70 and leave expecting my vehicle to be aligned. Well........that was not the case. There is no reason I should be going down highway 10 and have my steering wheel 15 degrees to the left going straight. Even on a right hand curve on the interstate my wheel is still turned to the left. The interesting thing here is that they told me my inner tie rods were loose and that they could not do the alignment and that I bring it back without doing anything to it and they supposedly aligned it. Obviously there was nothing wrong with my rods and to be honest I don't think they aligned it since they charged $70 and I needed all three adjustments (Camber, Caster and toe) done. This place is a rip off. Every time I go there they say something is wrong with my vehicle even though I am not bringing it there for that problem. Plus when I got back the invoice for the supposed work done the odometer reading on the paperwork was more than 100,000 miles off. Nice way to tell a customer that the work isn't warrantied anymore if something went wrong due to miles.

debraterrio

17 de feb. de 2013

Friendly, personable, knowledgeable and fair. Had difficulties with prior purchase of a used car. They helped me resolve it quite satisfactorily. I am now the proud owner of a new 2013 Buick Verano. This is a fantastic car!! Loads of upgrades. Techies and non-techies will enjoy the features. The techy stuff is very user-friendly. As for the staff, they are all a terrific resource. John and Sally have actually called me to ascertain if I still like the car. They also said to contact them, if I have any issues or questions. WOW!

wjacks8918

27 de jul. de 2012

My experience began on the internet on Thursday night, July 12, 2012. Our conversation was continued the next day as it was closing time on Thursday. After speaking with John and telling him what I was looking for, he found it and gave me the best price on the new truck that I had received in various other dealer quotes. He had to trade for the truck, so it took a few days. After receiving the truck, I came out to look at it and it was what I was looking for, so I bought it. John and the rest of the sales crew followed through with completing my request flawlessly. I cannot thank them enough. Walter Jacks

MaryM

21 de jun. de 2012

I purchased a used vehicle from McCarthy Auto World for my brother, who flew in from Colorado to pick up the vehicle and subsequently drive it back to Colorado, where he lives. Prior to my brother picking up the vehicle, I drove it around town, just to make sure everything was okay. Long story short, the check engine light came on so back to McCarthy's I went. This happened a few more times, each time, McCarthy's apologized to me and said they would continue to work on it until they "got it right" and "correct the problem". It was now time for my brother to drive the vehicle back to Colorado. Unfortunately, a couple days after he returned, that darned check engine light came on again. He called Mark, the manager at McCarthy's. Mark told him to take the vehicle to a local GM dealer and to have that dealer contact him. Mark from McCarthy Auto World went beyond what I think any other car dealer would do. He stood by the used vehicle his dealership sold to us and paid for the needed repairs (and they were not cheap). I drive a Subaru (which I love) and I told both Mark and my salesman "Boomer", that if McCarthy's sold Subaru's I would definitely purchase my next one from them.

jerryklaw

29 de may. de 2012

I was ready to purchase CASH in hand on a used car of $10k+The Coon Rapids AutoWorld has to be the worse dealership i have felt with over the past 30years and 17 prior dealership purchases.folks, find somewhere else to spend your money.The good old days of Wally & WCCO are long gone, they have now ran this poor excuse of a dealership into the ground.The used car manger Olson/Olsen? is a real tool, talks to customers, belittling & condescending.My only wish is the GM would have failed and would have taken this dealership with them.When Wally was running the company, it was much improved, to bad his son was silver-spoon fed and did not learn how to treat potential customers OR fails to have those with direct contact trained properly.

KCjop7821

13 de mar. de 2012

Brough my car in for service. Was quoted nearly $3000 for various repairs. Declined service and paid the $150 diagnoctic fee. Took my car to a different mechanic, who told me half the repairs McCarthy mechanics told me were vital were not necessary (including the repairs indicated by the $150 diagnostic). New mechanic did repairs for about $600.

debba317

14 de feb. de 2012

McCarthy Auto World is a great place to buy car. I've purchased two there since 1998. Sally Yozamp makes the car-buying experience very comfortable and satisfying. I got a great deal on the exact car I wanted. Will definitely buy from Sally and McCarthy in the future. Service department is very good, too.

edroege

6 de ene. de 2011

First time in for service. Charged us for diagnosis that was not done. More worried about the money than the customers request. On December 7, 2010, I brought my vehicle to McCarthys Service Department to have the Transfer Case Control Module replaced and programmed. I also brought the GM Service Bulletin #02-04-21-006E to show this needed to be completed. Prior to my visit, I read the Bulletin and checked for codes on my 2002 GMC Envoy and found the code C0550. I determined the vehicle needed a Transfer Case Control Module and reprogramming because of the sentence on the second page of the bulletin that says For 2002 model year, the TCCM must be replaced and reprogrammed.On December 8 2010, Doug left a voicemail indicating his best technician diagnosed the problem and referenced the bulletin. The TCCM needs to be replaced and reprogrammed. Since this is what I already told Doug when I brought the vehicle in, I questioned the diagnosis charge. As a result of the conversation with Doug it was obvious I was going to incur a diagnosis charge of $125.10. I did not let them replace the TCCM I gave a bad rating because I feel ripped off for $125 There was no diagnosis needed

bigman55434

7 de dic. de 2010

This was the 6th vehicle I purchased from this dealership, and the 2nd since it became McCarthy Auto World. The last experience I had was a little shaky, but I attribute that to the ownership changing hands right before I purchased my 2008 Sierra. This time around, I purchased a 2011 Sierra 2500, and Mike (Boomer) Anderson was the sales guy that helped me. I guess Boomer has been there for over 15 years. Anyway, he was absolutely great to work with. Attention to detail was excellent, and he followed up several times to make sure I was happy with my new truck. I should have used this sales guy all along, as he is clearly their best sales person. He is definitely customer-focused. The general manager, Mark Weis, was also great to work with. We had to order my truck this time around, and that process actually went very smooth. Bottom line is this was a very good experience, and I had excellent service. Price was great, too. You have to ask for Boomer, though. That's the only sales guy I will use from now on.

bigman55434

17 de ago. de 2010

I bought a new 2008 GMC Sierra 2500HD from this dealer a couple years ago. In fact, it was my 5th new vehicle in 5 years purchased from this same dealer. My experience with this vehicle has been less than positive. I have had this truck in for warranty work twice (both power door locks failed, one at a time), and 2 recalls. On the last service visit, they returned my vehicle to me completely full of water spots. They ran it through the wash, and never dried it. Not a huge deal, but irritating. I called the service guy about it, and then emailed some pictures of the truck to him. They were very apologetic. Fine. No harm no foul. My suggestion to the dealer is either fix your car wash so it doesn't leave big white water spots, or simply do not offer to wash my car. Otherwise, the service visit was good. They were not able to find a solution to the transmission problem, but after a lot of research, it sounds like more of a design and engineering issue than a defect on this specific vehicle. They did offer to set up another service visit to take the truck on an extended drive in order to diagnose the problem further. I decided to trade the vehicle in instead. Problem solved.

BenB

2 de oct. de 2009

I bought a 2001 Suburban from John Gosewich at McCarthy Autoworld. We have had major problems from the second we got in to drive away. McCarthy Autoworld could care less. My wife and six children were with when we drove off just before the dealership closed. The Battery warning light came on and we made it about 30 miles when the engine stopped. Of course, there were thunderstorms closing in (we later found out Tornadoes as well) and we were stuck. The Alternator was bad and after getting a couple of jump starts we were able to make it to a parts store and replace it. Which I did myself with some borrowed tools from OReilly parts store. I called our saleman John G. right away and he said they would cover the cost. A few more phone calls (and days/weeks) he offered to pay half of the $200.00 it cost for the alternator. I wasn't very happy with that and he told me to send the reciept and he would take care of it. Needless to say nothing happened. Funny thing is, John always started the Suburban when we looked at it and there was also a brand new battery in it. The battery carrier was even left in the rear storage area. Its been two months now and no money. We have also had the ignition cylinder and switch replaced because the security light was flashing and sometimes the car wouldn't start, $550.00. The dealer mechanic also says the intake manifold is leaking which would cost another $850.00, The fog lights didn't work, some of the turn signals had bad bulbs, the center console latch wouldn't latch, and the rear seat latch was broken. This dealership doesn't care what they sell you and you can't believe what they say. Sad for a major dealor to act like this. My advice, take your business to a dealer that values your business, even after you have signed the paperwork. Never again. Hopefully GM will cut this dealership soon.Ben B.

Ldbdcd

23 de jul. de 2009

I called John on the phone after finding the Yukon XL on carsoup. We talked about pricing and he assured me that he would be able to negotiate! I explained my situtation that I needed to buy a vehicle that day and that it was a long way for me to drive so I needed to make sure he was willing to work with me! He did everything as promised! I had to return to the dealer because one of the employees who ran my car through the car wash did something that caused some chips on the vehicle. Again as promised I was given a car to drive while they fixed the chips! I was also promised to have the license plates put on and headsets for the DVD player at the same time! I had a great experience and would recommend my family and friends to John for a the best value and car buying experience!!!!!

sweetness

1 de jul. de 2009

I purchased a 2006 Gmc Denali in mid April, once the sales portion was closed they could not get me out of there quick enough. The vehicle was to come with a navigational Cd, but they did not have one left, John my sales person said he would get me one, still on July 1st 2009 I do not have the Navigational Cd yet after a couple of calls. I will contact the BBB soon, I would not recommend this dealer to anyone, based on there customer service performance.

bigman55434

27 de jun. de 2008

I buy a new vehicle every year, and the last 5 have been purchased from this dealership. Up until 6 months ago, this dealership was Thomas Auto Mall. This review is strictly about McCarthy Auto World, who acquired this dealership 6 months ago. Overall, the entire sales experience this time was a bit disappointing. From the time I walked into the dealership, to the time I got helped, was at least 5 minutes. The sales guy that helped me (John Gosewich) was pleasant, but did not seem to want to spend any time with me. He threw the keys to me for a test drive, and said I could take it for a drive myself, as they were very busy. I didn't really see too many customers in there at the time. Anyway, the day my vehicle was supposed to be ready for pickup, John called me and said the bed liner dealer did not install the liner per my specs, so they were sending it back. Ok. No problem. Mistakes happen. He said it would be ready to pick up the next day. Well the next day came, and I heard nothing from John. I called the dealer late in the afternoon, and asked for John. It turns out it was his day off. He did not tell me that, nor did he tell me who would be helping me. I ended up getting one of his co-workers to chase down my truck. When I picked it up, that guy was very nice. However, he did not insure the owner's manuals were in the truck. Their sales checklist includes a step that they are supposed to review the owner's manual with the customer. They did not, and I had to drive back a week later to get owner's manuals. Then it turns out the truck was supposed to come with an adapter for the hitch, to reduce the receiver from 2.5 inches to 2 inches. It took at least 5 calls over 1.5 months, and a complaint to the Better Business Bureau in order to get this rectified. Sadly, it took 2 calls AFTER the BBB complaint for them to get the part to me. In addition, they never mailed my license plates to me like they said they would. Update 9/5/10: After having a lot of problems with this vehicle, I decided to trade it in in September 2010. I spoke to Mark Weis, who is still the general manager of the dealership. He apologized for the initial experience I had, and went out of the way to get me a good deal on a new truck. His explanation for the disorganization I experienced in April 2008 was due to them opening up the dealership about 2 weeks earlier (it was shut down for a period of time before Wally McCarthy purchased it). He said they did a lot of re-training of their sales staff in order to avoid incidents like this again. My experience this time around (so far) has been very positive. The sales guy, Boomer, has been very helpful in getting me the truck I wanted. He seems much more organized than previous sales people, and much more customer-oriented. From my perspective, one of the goals of these reviews should be to learn from your mistakes, and improve service. This dealership has obviously done that, so I would not hesitate to recommend them.