Debra Horwitz

14 de ago. de 2021

Purchased an xc90 hybrid and from start to finish, the people at McDonald were impressive. The car itself is elegant inside and out. The ride is extremely comfortable, it handles really well and the quality reinforces the safety Volvo is known for. There are more amenities than I know what to do with, and while most of it is intuitive, the guys at McDonald are patient with me as I am figuring out the rest of it. They truly make you feel like part of the family. (the part of the family you actually like) I don’t frequently make referrals, but I would not hesitate to endorse this SUV or the dealership.

Pamela Sharp-Colvin

30 de jul. de 2021

McDonald Volvo is very customer oriented. My 18 year old had to take the car in for service. She was treated extremely well and with respect as I have been throughout the years. They communicated with me about repairs that were needed, provided an immediate quote and sent a form allowing me to approve via email. The process was seamless. McDonald Volvo is THE BEST.

Ben Rubin

13 de jul. de 2021

I was pretty happy At McDonald Volvo during the initial part of my lease. But beware end of lease issues with this dealership and Volvo Financial Services. Turning in my car to them was an expensive nightmare. Volvo got a third party inspection of my car which assessed excess wear and tear charges of over $2000. These were little tiny, dings from cars bumping my doors in the parking lot. Little scratches. Minor cosmetic issues which I would say were normal wear and tear unless you never park in a communal parking lot. Volvo offered to waive everything if I stayed with them and leased another car. I couldn't see what my next vehicle choice had to do with charging me a huge amount for normal wear and tear on my existing car. So I decided not to get a new lease from them. That's when things really went south. I chose to get all repairs done at less than 1/2 the Volvo quoted price at a local body shop. When we turned in the car, McDonald Volvo never shared to Volvo Financial Services that all the dents and also brand new tires had already been taken care of. So Volvo Financial sent me a final bill for over $2K. When I called to get this resolved they said it was my job to communicate to them any repairs that had been done. I tried to reach someone at McDonald Volvo, but...well...good luck with that. So after over 3 hours of being on hold and waiting and faxing and emailing and calling, then waiting an additional 4 days for processing, I was finally able to get Volvo Financial to see that the work at had already been completed and we were finally squared up. I always lease my cars, I have gone through the turn in process many many times. Its usually seamless. Car companies want this I assume so as to not leave a bad taste in your mouth. This was the first Volvo I ever leased, and they make a decent car. Its not outstanding, but it is decent. But to say the turn in process in painful would be an understatement, especially once they know you are going to keep using their products. Sad to say, but that's the last Volvo for me.

Nahla Williams

7 de ago. de 2021

Samuel Gardea is probably the best salesmen I have ever purchased a car from. Good person and didn’t try to cheat me like other dealerships/sales people do. I trusted him and he got me a great deal. He was so responsive and made me feel like his only customer. Highly recommend him and this dealership. They all seem great! Editing this review to rave about Leah in service! She is so nice, goes above and beyond for customers and has the best attitude! I’m so impressed with everyone I’ve worked with at this dealership.

David Hosterman

2 de sep. de 2021

Great service. The process getting my car was flawless. Rob did an amazing job. Rob and his team are amazing and very knowledgeable. The customer service was flawless. Such an easy process.