yyymjpj

7 de mar. de 2016

I purchased a 2016 Civic Touring and I easily found the car I wanted on the dealer site. After sending an e-mail out late at night, I received a call from Ben who was more than helpful getting the information I needed and to help me with financing. I came in that very night after Financing was approved and picked up the car. Ben was helpful throughout the whole process and understood that I didn't need to be shown every little feature on the car.

conrad

6 de mar. de 2016

When I came to McGrath Honda, I had an idea of what I wanted but didn't know all of my options. Michael J. Pompilio was a very knowledgeable salesman that helped me pick a car that checked off everything on my list and still stayed within in my budget. I would recommend Michael and McGrath Honda for anyone looking for a new Honda vehicle.

Bob and Sue M

1 de mar. de 2016

Sue and I came to McGrath only to get information on the mechanics of an auto lease. Michael was friendly and welcoming and answered most questions without us asking. He introduced us to the Lease Manager who clearly explained the lease program in detail. This convinced us a lease was right for us at this time. Michael then showed us a car that fit our budget and needs. We were pleasently surprised at the sporty look and driveability of the 2016 Civic LX 4 dr. That sealed the deal and our next stop was with the Business Manager who quickly and effectively explained the three optional packages. After he explained the closing paperwork we signed and fianilized the deal. Sue and I both agreed this was an an execeptionally positive auto dealership experiance.

Jena7722

29 de feb. de 2016

We had the pleasure of buying a Pilot from this dealership. Rob was knowledgeable, helpful, and a great salesman to work with. We were very impressed with his honesty and ability to get us the deal we wanted. I would highly recommend using McGrath Honda of Saint Charles!

kclap

24 de feb. de 2016

I went to this dealership yesterday for a lease deal that was advertised and went home very pleased. Carlos was our salesman, he was professional, sincere and friendly. I will definitely work with him the next time I'm looking for a Honda.

Mark

23 de feb. de 2016

I learned a lot this evening that will help us in purchasing our next van.Rob Capozziello was exactly what I hoped to to get for a sales person. He was prompt, knowledgable and the right amount of follow up without being overly pushy. He should keep up the great work. People like me appreciate salespeople like him.Mark

jsiddens

21 de feb. de 2016

It was a pleasure working with Mike Pompilio. He kept me informed and updated when searching for our vehicle. He definitely worked to make it happen. Thanks Mike.

Silverbullet

20 de feb. de 2016

I had a 2015 civic and just wanted to stop in to check out the new redesigned 2016 civic. I walked into the dealership and immediately Mike Pompilio introduced himself and asked me what brought me in? Mike was very knowledgeable and knew the ins and outs of this vehicle. One of my questions was how the apple car play worked in comparison to my 2015 and I was impressed with Mike's explanation and took the time to demonstrate! To sum it up I'm now driving a brand new 2016 civic and love it! A big thank you to Mike Pompilio!!

mjschnee

20 de feb. de 2016

Before finally deciding to buy my new honda accord I searched long and hard for the right car for me. After weeks of searching and more dealerships than I care to remember, McGrath Honda of St. Charles was far superior to any other. My salesman was Rob Capozziello and he truly made me feel like I was their one and only customer. Rob was extremely patient with me as I explored every possible option to find the best deal on the right car. Rob was very knowledgeable about the vehicles and the different options I had with each which eliminated many headaches I experienced at other dealerships. At the end of it all I truly believe Rob when he told me the most important thing to him was for me to be happy with my purchase. Not just the day I bought it but a year, 5 years, 10 years down the road. I know I have made the right decision thanks to Rob and would suggest to anyone to check out McGrath Honda before making their final decision.

Kathi

19 de feb. de 2016

Our family just purchased our second new car in the last four months. I traded in my 2005 Oddessy for a beautiful CRV. My son purchased his very first new car (Civic) upon graduation from college. In both instances the sales and finance staff were able to accommodate our specific needs. I especially appreciate the extra time they took to ensure my son understood the entire process. I highly recommend Mike Pompilio in sales.

vanleon

19 de feb. de 2016

A difficult and stressful situation of having totaled our Honda CRV was converted to positive and upbeat buying experience . We bought in 2006 from McGrath-we wanted the same car so we returned. This experience exceeded the one in 2006 and in comparison to a visit to another dealership in St Charles on the same day(, where we have also made a purchase in 2014) the focus , the attention paid to detail and the thorough review of our options and all information was far superior. Mike found two great purchase options, reviewed them thoroughly, with an upbeat positive treatment of us & a strong effort to satisfy us. We were also treated with great respect and consideration during the financing process, which I always find to be very stressful as well.

car

19 de feb. de 2016

Rob was great at negotiating and setting everything up over email so I was in and out of dealership in under an hour. Honest and straightforward process.

Stephanie

19 de feb. de 2016

This dealership had an amazing work crew who takes the time to figure out what you need and try there best to help you out for whatever your looking for.

AccordingToMe

19 de feb. de 2016

The process was fast and easy. I showed up late afternoon but was still treated with great customer service. I had trouble finding the model Accord I wanted in surrounding locations, but this location had the exact model I wanted. I'd recommend this dealership to anyone. My family has been coming here for years and will be for years to come.

Bullet13

19 de feb. de 2016

This is the second Honda our family has purchased from McGrath Honda St. Charles in the last four months. They provide a hassle free, no pressure experience. I can honestly say they strive to sell you the right car based on your personal needs. I was looking to transition from my Honda mini van to an SUV. Mike P helped me find a perfect match with my new CRV. My son was a recent college graduate who was buying his first new car. Everybody from sales to finance made sure he understood the process. In neither situation did we feel rushed or taken advantage of.

16turbocivic

19 de feb. de 2016

Went to st.charles to look for a car, had Rob help me with viewing Wyatt would be best for me. He took me to test drive all the cars i was interested in and knew all the information on each one, was able to help me figure out numbers and get right where I wanted to be. In the end he personally drove a few hours away to go pick up the exact car I wanted. And I went home with my new 2016 civic touring! Couldn't ask for better service!

hondalover

19 de feb. de 2016

I have been to multiple Honda dealerships trying to find the car I wanted. I had a Honda and wanted to trade into a Honda dealership because they appreciate the brand. Finally settled on McGrath and it was mainly because of Robert C. He not only treated my husband and I with respect but honesty as well. You don't find that in most dealerships. It was a busy day, but he made the time for us and helped us along with the process and made us feel welcome. So happy with our great deal and a memorable experience also. Would definitely recommend this dealership and Rob.

James Wienhold

19 de feb. de 2016

Just bought my new pilot from Rob, and I couldn't have asked for an easier deal. Clean dealership. Nice staff and great cars. I'll be back soon for my wife car.

Happy lady

13 de feb. de 2016

Last month was our second time leasing with Mcgrath St. Charles. The service is always great no matter if we call with a question or walk in the door. Our salesman this year was Rob Capozziello. He went the extra mile to make sure we got the car we wanted on our budget. We really appreciated his honesty and respect.

sgstanley27

23 de ene. de 2016

Bought a brand new 2015 from McGrath. Has been in the service Dept once a month since last June for 3 separate problems that they can't figure out. My fiance is a mechanic and knows what's wrong but they refuse to listen to him. One more visit to the service department and this Crosstour will be a LEMON. I'm sick of paying for a brand new car I can't drive and is constantly getting fixed for the same reasons that the service department doesn't know how to fix. Please get your xxxx together McGrath. Was planning on buying another Honda at first, but not anymore. Back to GM I go!

Mike

20 de ene. de 2016

I came in looking to trade my 2014 Toyota 4Runner with low miles in excellent condition for a new Odyssey. As I walked in the door I was approached by the general manager who proceeded to told me I couldn't trade in my 4Runner at McGrath Honda because they only sell Hondas. This despite the fact that right now there's a Ford Explorer for sale sitting right next to their sign along the road. I'm really not sure why the GM thought I was wasting his time. His sales person never got back to me on pricing like he said would either. I had bought a Civic from them previously and this apparently didn't matter to them either. Basically they blew me off from the moment I walked in the door. The dealership itself is small and they didn't appear to have much to choose from compared to other dealers.

Robert B

5 de ene. de 2016

I have been Buying cars from Gary McGrath for over 20 years. I recently purchased an immaculate 2012 Acura. As people know purchasing vehicles can be an agonizing experience. Starting with Ben our salesperson, Frank as Sales Manager and Dan in finance could have not been more professional and courteous. Being a business owner myself for 30 years, I would hire these gentleman without hesitation.Truly a fun and enjoyable experience. Thanks again,Robert BGeneva, IL

Joe

23 de nov. de 2015

Our salesman was very patient as we spent a lot of time thinking about what was right for us. He didn't pressure us and was very helpful in setting up a minor repair needed for a dent/scratch on the roof. The Honda itself drives wonderfully and I anticipate at this time that we will be purchasing Honda's in the future.

craig1234

13 de nov. de 2015

This is our first Honda and we are glad we chose McGrath Honda for our purchase.From the Sales person Michael Pompilio to the sales Manager Cozi Giancana we felt very welcome and they both were very helpful helping us pick out our new CRV.Not only will we go back for our next car we will tell our friends and business associates about McGrath Honda.

Ed

11 de nov. de 2015

Our experience at McGrath Honda and with Michael Pompilio was excellent. Michael was able to answer all our questions and found us the vehicle we wanted with the accessories we asked for. We are very pleased with our new CRV and the way in which it was delivered. Michael welcomes us back to the dealership if more questions arise. Thanks, Mike!

ahurley79

9 de nov. de 2015

Needed a second car for our house, went to McGrath in St Charles just to look. My salesman Michael Pompilio was very patient and took the time to show me several cars with different options to think about. I never was made to feel pressured to buy anything at anytime, but after weighing all my options we ended up getting a vehicle from them. Could not have asked for a better experience!

Debbie

9 de nov. de 2015

Mike Pompilio was excellent in handling my new car searchHe was diligent about finding the model of the HRV I requested I was so happy with his knowledge of the car and his assist with the saleWe have owned Hondas since 1988 and as long as salespeople are as knowledgeable and thoughtful as Mike I am sure we will continue to by a HondaWe now currently have 3 in our garage.

Smiley19

9 de nov. de 2015

Had a great experience purchasing my Odyssey. Mike was very knowledgeable and very friendly. He made purchasing my vehicle very easy. I will definitely go back!

BG Lisa

9 de nov. de 2015

We travelled all the way from Buffalo Grove to McGrath in St. Charles because they had the specific car we wanted. I have to say it was well worth the travel time and I will head back there again next time we purchase a car. Everyone from the minute we walked in the door was super friendly. Gina Moreno and Mike Pompilio were incredibly knowledgeable and helpful. We were made to feel like family. We LOVE the new car, and over the past week have realized we forgot a few items in the car we traded in (iPass transmitter, and a CD that was left in the CD player), and given the travel distance, Mike offered to drive both items (2 separate trips) door-to-door to our house! This is white glove service at its finest. I wish I lived closer to take advantage of their free carwashes and oil changes!!

Minimoo

6 de nov. de 2015

Michael Pompilio was our salesman and he was awesome! Helpful, always available, and was very patient and went above and beyond in what turned into a lot more work than your average car sale. I would highly recommend him to anyone looking to purchase or lease. The finance department was very helpful and patient as well... Will definitely be coming back to Mike when the time comes to trade up.

stephG

4 de nov. de 2015

I went to my local dealer here to return an out of state lease and look at a new car. The dealer I spoke with seemed okay but not interested. They quoted me a price I found high. The manager came over and explained, "Ma'am, you are talking about a "$40,000 vehicle". I left and they called later offering me a chance to hunt down a older model at a better price. I said okay and that dealer never called me back. When I finally called back, he said he thought he'd called me back and they didn't have any of those cars left. I almost gave up on Honda but went to a competitive dealer in Naperville, had an amazing experience and purchased our Odyssey there in just under a week. In conclusion, take your business elsewhere.

Dave

25 de sep. de 2015

Dropped the my 2010 Accord off mid-morning for an oil change that was not prescheduled. Was prepared that it may not be completed till late afternoon butwas pleasantly surprised to receive a call form the service advisor about 90 minutes later informing me the car was ready for pickup.

John Drew

22 de sep. de 2015

I purchased the CR-V in March 2015 and was told by the salesman that my Samsung Android smartphone would be compatible with Honda Link and when that happened, I could bring my Honda in for an upgrade at no cost to me. It is now late September and still no upgrade. If I could give no stars to the buying process, I would.

Michele Seng

19 de sep. de 2015

Great customer service!! Would highly recommend to anyone!

Pam Hurlburt

18 de sep. de 2015

I have purchase three Honda in the last 15 years,and they have service every car,Very happy with the service I receive.I have recommend them to my family and friends.

Alex

17 de sep. de 2015

I went looking to get a car as soon as possible and did so within 24 hours. Easy to work with and very nice.

Virginia Kobak

16 de sep. de 2015

I purchased my Honda Civic from McGrath in 2001. I have had service on my car with this same dealer since. I have always been pleased big time with the service, the service writers,and the care taken to make sure my Honda is in great shape.The dealership is always comfortable and clean. The workers are pleasant and helpful.Virginia KobakBatavia, IL

Robert

13 de sep. de 2015

Bought a 2007 Accord Hybrid from 500 miles away. Car was better than advertised and I am extremely pleased. Would not hesitate to do business with them again.

John Gavin

11 de sep. de 2015

Very knowledgeable sales presentation. Very helpful in assisting purchase

Buyer

8 de sep. de 2015

Had a pleasant, straightforward experience with the purchase of our new car at McGrath. No dealership games and honest, fast answers to our questions and concerns. The people we dealt with seemed genuine when it came to making sure we walked out satisfied.

Happy Customer

31 de ago. de 2015

Mike Pompilio was attentive, knowledgeable and made my wife and I comfortable in the looking and buying process. Kudos to Mike!

DaGreens

31 de ago. de 2015

It did take awhile but it was all worth it!! Great friendly service! Would highly recommend this dealership and the awesome people that work there.

JEH

31 de ago. de 2015

I brought my Son to McGrath because he needed a car, and the month before I had just completed a Lease on a Civic for my other Son too. So both of my Son's each have a new 2015 Lease with a Honda Civic, and they are pleased with their cars.

KariBurg

31 de ago. de 2015

My 23 year old daughters first car buying experience was a hit! We got to work with the great group of people at Honda of St. Charles. We were referred to Mike Pompilio and had a great experience. He was not only professional and knowledgeable, but fun to work with during the process.The ONLY thing that I would change is the amount of time that it takes. We were there for 4 hours. There was so much to go through AFTER the deal was made. At that point we wanted to be done. Too much other sales stuff.

Pilot123

31 de ago. de 2015

I was not looking forward to the process of buying a new car however the sales reps at McGrath did a great job of making the process much easier than anticipated . Specifically Mike Pompilio and Dean Sulejmani went out of their way to answer questions and make the process less painful.

Joanne Trotter

27 de ago. de 2015

The only thing, I should have found out more about the simple operations about the car like wipers, operation of key, adj the seat, headrest etc. I don't like reading the manual, I would prefer someone showing me.

joycemaz

26 de ago. de 2015

Mike Pompilio was friendly and attentive. Answered all my questions. I did a lot of research and test driving of other cars before I came into McGrath so I knew what I wanted. Mike took me for a test drive and was very informative without being condesending. He came over and greeted me everytime I came in. I felt no pressure to buy .I will recommend Mike to anyone who is interested in a Honda.I also appreciated the followup call.

sgstanley27

25 de ago. de 2015

I would absolutely love to buy another car from mcgrath in st charles again in the future. Our salesman Michael Pompillio did a great job finding us what we wanted. Thanks!

Statelinemike

25 de ago. de 2015

Overall a good used car buying experience. Mike and Carlos were more than helpful and easy to work with. The dealership did seem a bit understaffed as it took longer than I would have expected to finish all of the paperwork and deliver the vehicle. However, throughout this long wait, Mike and Carlos were very attentive and apologetic. I would definitely buy another vehicle from Mike or Carlos!

sajeev

22 de ago. de 2015

Went to McGrath Honda at St Charles to buy a used car and liked their friendliness. Staffs were very helpful. Finance manager made the tedious paper work nice and easy.

T. Conley

18 de ago. de 2015

I recently purchased a new car after relocating back to the US from overseas. I wanted a specific car, and the dealership went out of their way to find me the car I wanted quickly. They even provided me with a loaner car to drive until my new car had arrived on the lot, as I was in a rental and paying a high daily rate and wanted to buy a car that same day. Thanks to the team at McGrath for finding a great solution that made my purchasing experience that much more enjoyable.

Nathan

18 de ago. de 2015

Went to McGrath Honda in St. Charles with no intention of buying. As it turned out, the staff there treated me with courtesy, respect, and never once pressured me to buy. They were more than willing to let me drive a few cars just to see how they felt! My experience with Dean Sulejmani and Conrad was excellent. Although Conrad was new to this McGrath, he answered all my questions and made me feel at home. And Dean helped me navigate through a potentially tumultuous financial experience of selling and old, and buy a new, car. Thank you both very much! I will be sure to recommend each of you, and McGrath Honda of St. Charles to everyone I know!

MEM

15 de ago. de 2015

Great leasing experience. The dealership was honest and upfront about everything. There were no hidden costs at the end and everyone was very friendly. I leased a CRV and ended up very very pleased!

Laura Kania

12 de ago. de 2015

Low pressure salesmen - texted me after the visit to see if I had questions - free car washes and the finance guys were wonderful. Overall - I look back on this car purchase as enjoyable - even fun.

Retired couple

11 de ago. de 2015

We were looking for a Honda since family members had one and features in the Honda interested us. The McGrath Honda website was a HUGE help in showing us what was available as there were pictures of the exterior, interior, and even the engine! We decided to go to McGrath and try to find the car we'd seen on the web, quickly found it and spent a few minutes looking it over. Then a young, energetic, smiling salesman saw us looking and quickly came out to greet us. CARLOS F. invited us into the showroom and after talking a little more we were able to test drive a 2015 Honda Accord. In the process we learned there was an upgrade with the EX model which had additional features that sounded very good to us. CARLOS did a SUPERIOR job of explaining all the features and making sure we understood them. After we made the purchase, he spent more time in our new car making sure he had covered all information to acquaint us with the vehicle. In addition he invited us to come back anytime with questions and see him or any other salesman who would be available.

CeCe23

11 de ago. de 2015

I went to honda in at Charles yo trade in my 2010 civic. No hassle no pressure just great customer service from my salesman Michael Pompillio! I recommend this location they treat you like an individual not a number in line

J and Jmc

7 de ago. de 2015

We were very pleased with every aspect of buying our new Honda Odyssey Elite from McGrath Honda of St Charles. Buying a car is not usually an experience we look forward to.but we left with our new mini van and felt good about the van and the sales process. Our sales representative, Dave Reid, had met us on the lot the day before we actually bought the car with a friendly greeting and remembered us by name when we came back the next day. He was not only congenial, he was knowledgeable about the 2015 Odessy. and new all the new features that have been changed from our previously owned 2009 Odessy Touring van. He gets a gold star. The finance manager, Nik Joshi made the potentially tedious paper work experience clear and easy. We had been shopping for a while, and we were most pleased with McGrath Honda of St. Charles.

herb whickamacker

2 de ago. de 2015

Showed up for an appointment only to wait around for 15 minutes. Then we were helped by a nice guy who was not who we had the appointment with. While test driving the car we were encouraged to "floor it", not something you should do in a new car, just showed the salesman was not very knowledgeable about cars. They had put $1k of "optional" accessories on the car that were not actually optional. Upon sitting down to discuss price they wanted 4K over MSRP out the door. When I told them that I couldn't afford that price they asked if I had any relatives that would loan me money..... seriously. I left and went to Valley Honda and bought the same vehicle for UNDER MSRP out the door. Nuff said.

Nancy Hooper

28 de jul. de 2015

This service was an oil change that I needed and it was last minute for me. McGrath made time for me. I decided to talk to one of their salesmen about the possibility of purchasing a new car at this time. Our conversation lead me to a new car purchase which I will review on another review.All around very great service and experience!

Michael

24 de jul. de 2015

Overall, I had a decent experience at McGrath Honda of St. Charles on July 10th. There are a few exceptions which I could use your help.It took 15 minutes for someone to attend to me. I had a 2:30 pm appointment. I was almost ready to leave when I was finally waited on.My actual car mileage was 45,124 on July 10th. I believe they listed 72,631 KM instead of miles. This will mess up the service schedule for the car.Invoice # HNCS470907.This comment was emailed to Mark Phillips on 7/13/15 and to date I have had no response.

Rich Lauritzen

23 de jul. de 2015

service on timing belt, water pump, etc. Everything was explained up front along with costs. There were no surprises when repairs were complete. Customer service was great. I have all of my vehicles serviced there.

Jaroslava

21 de jul. de 2015

This is the second car I have bought, but the first from this dealership. This dealership has a very friendly atmosphere and they respect all your wishes- while being cordial. I am very specific about the cars that I buy and I felt that the salespeople understood where I was coming from and wanted to get me a good deal.

JEH

16 de jul. de 2015

I came from the automobile business, 30 years ago and was in Sales and Management, the business is completely different now as opposed to then. It requires more disclosure, and more product knowledge than ever before to keep up with the competition in the automobile market. Many times people feel scared or intimidated walking into a dealership and wonder how to approach the process of making a purchase or a lease, also making a financial decision that will have an impact upon your future ownership of a car, no matter if it is foreign or domestic. When I sent my first request for information on the internet I got a response within 30 minutes about choices that were offered at McGrath, and later I went in that day to get some hands on information. I was immediately welcomed and the dealership was clean and welcoming, plus they offered a refreshment right away. I was introduced to Mike Pompilio and we sat down to get to know each other and I very soon was able to see he was finding out the information that I was searching for, and not rushing me or pushing me into anything, he was listening and letting me give the requirements for what I was needing in a lease. We then looked at a Civic that I was looking for, and gave me knowledgeable information while looking at the car and driving the car on a test drive. I was seeing that he was able to relate to me very well and understood more what I was needing in my search for a car. We started working on the prices (naturally I came prepared), but everything he was saying was dead on with what I had researched, and was coming down to the final stretch. The payment was what I was concerned about because the lease was for my son and he was paying for it. We were very close on price, and his boss Frank Mininni helped with the Lease calculations, it boiled down to where the car that I was working on was actually a little higher than I wanted to go with the payment. Frank said that he was looking at what other choices that could be considered in the same car but get closer to the payment that I wanted to keep my son's budget at. Frank within 10 minutes was able to give me a choice that was the solution for getting the payment down and getting more car for less payment, with only my trade in alone nothing else. I took a look at the car and it was a good fit. Time seemed to move along and before I knew it we were done and agreed upon, with the lease terms where the credit application taken, and we were good. The overall experience for an old car guy myself was fun, and exciting, because Mike and Frank made it that way. I was truly pleased with my Lease at McGrath. I have never leased myself before, always bought used but, this if felt, was a better way to go. With cars today they are so expensive, and I think this might be a good solution for people who have not looked at this way before. Thanks to Frank and Mike it was a great experience. Thanks Guy's!! I will send some friends your way.

Kurt

14 de jul. de 2015

My wife and I had a terrible experience trying to buy a car before we walked into McGrath Honda of St. Charles. After meeting with Rob, Bruce, Nik, and Michael we felt comfortable buying our Pilot from them.

MGold

14 de jul. de 2015

I experienced the best auto purchase from McGrath Honda in St Charles. I was promptly greeted by friendly staff at the door. I let them know I had an appointment to meet with Michael Widuch for a test drive. Michael took the time to show me several safety features of the Accord before we took the vehicle out. He was very knowledgeable about the car and again showed me several interior features. We took the vehicle out for a good 15 minute drive so that I could get a good feel for it. When we returned to the dealership, he was patient with me as I asked quite a few questions to help me make a good decision. He showed great confidence in his answers and I never once felt pressure like I've experienced at other dealerships. He provided a customer experience for me,that went well above my expectations for the whole visit to the store. . Thank you to him and the entire McGrath team in St Charles! I enjoyed the entire process and definitely recommend Michael to anyone who is considering buying a vehicle!

Patricia Modrzejewski

13 de jul. de 2015

I went to Mc Grath with my daughter to look a a Honda we were greeted by the salesman who introduced us to the person who works with their web site he spent quite of time with us I drove three different Hondas for comparison . When I decided on what i wanted and the color he brought the car out , I tested that but did not really like it. I asked him if he would be willing to sell me the floor model he check with the manager and he said yes they had to charge the battery since it had only three miles on it and was in the show room all the time I took for a ride and loved it they were very nice and very patient they shared some pizza they had ordered with us because we were there for several hours. i left with the car I wanted and would go back there again to purchase a car the are very customer oriented.

Cnewma4

13 de jul. de 2015

I would say ny salesperson Dave was great but financing was a bit of a hurdle, once someone says no to permaplate I think its time to end that conversation.

Richard Donner

10 de jul. de 2015

I was in for maintenance 'A' service on my vehicle. Michael Castro was my service advisor and was very professional and informative.

G. Thompson

10 de jul. de 2015

Customer service advisor T J Taylor in the service dept. is outstanding!

Tom Bruhl

10 de jul. de 2015

The service department took care of the repair, and was very fair with me on what needed to be fixed and what the cost would be. They honored previous commitments they had made, and left me as a very satisfied customer. The service area of the dealership is very clean. They communicated with me throughout the day in a very professional manner. The only very minor negative feedback would be to ask if they really need to adjust my seat and mirrors for the very minimal driving they had to do around the repair area?

Jared

10 de jul. de 2015

I was greeted immediately by Tom in the service department and he extremely helpful. This was my first time coming to McGrath Honda in St Charles and I will definitely be coming back for all my maintenance needs in the future.

Bruce

9 de jul. de 2015

During sales process I was told wrong information by the sales person and had to be corrected before final sale. The sales manager would not talk to me and just made the correction without discusson about the faulty information provided. Seamed to be hiding.

Foss

7 de jul. de 2015

Bruce the salesman is great and so was the sales manager and credit manager

Jenstmary

3 de jul. de 2015

I had a 2009 honda accord with engine problems for 6 months. Another honda dealer worked on it for several months and never fixed the mis firing issue. My last attempt to repair before having to trade in was with Tom at McGrath and he promised to fix it and he did! Only took his team a couple of days instead of months. I love his dedication. Thank you.

Ron

2 de jul. de 2015

Brought vehicle in for routine maintenance. I was given a free loaner for the day. Worked completed on time. Vehicle runs great.

Robert J

30 de jun. de 2015

This is the 1st time we've needed routine maintenance on our vehicle. (We did bring the car in a few months back for a tire replacement.) McGrath delivered as promised and we were serviced promptly without an appointment and the service engineer provided services that we didn't know were needed at this stage of ownership.The service team had a friendly attitude and the waiting area was clean and comfortable.

IronJing

30 de jun. de 2015

Always caters to customers needs. The folks are very helpful at the shop. They are always on time getting the job done!

Patricia Carter

29 de jun. de 2015

I had and oil change and a few minor services done.

Renee

29 de jun. de 2015

I really liked our salesman Dave. He did a very nice job showing us 2 different vehicles we were interested in . He gave us time to think about the purchase and did not pressure us into buying. The reason I can't give 5 stars for the first 3 questions is the experience I had in the finance dept. I was with Nick for 2 hours. During that time he would not stop trying to sell me extra coverage for the vehicle. He would not except no as an answer. I have never had this kind experience before in the finance department. I have bought many cars before this. I really feel you should not begin the process of buying a car with all the reasons you will need extra coverage.

Rene Ortiz

29 de jun. de 2015

I haven't bought a new car in years so I wasn't sure what to expect walking into McGrath Honda of St Charles. I can honestly say they made me feel comfortable, no pushy salesman.

Abby Ehrhardt (James)

29 de jun. de 2015

Very polite staff. Resolved my issue. They even fixed a problem with my rear view mirror that was previously installed incorrectly (not by Honda).

Annette Sloan

29 de jun. de 2015

Had car in for a repair. Work was completed to my satisfaction and vehicle (brakes) operating well. Time estimate provided was accurate and that is much appreciated.

KIRK HIPPLE

29 de jun. de 2015

GREAT JOB..GREAT PEOPLE....THANKS!!! YOU GUYS HAVE A GREAT SERVICE DEPT.

Vadilal Thakkar

29 de jun. de 2015

We always take our car to Honda Dealer in Saint Charles. Service is great.

j Foffel

29 de jun. de 2015

Pleasant and quick with good coffee available to enjoy in a comfortable chair

susan coomer

28 de jun. de 2015

the maintenance for my pilot was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Beth

28 de jun. de 2015

You had ordered the wrong part so maintenance couldn't be done completely. You were going to look at another problem but didn't do it...manager John was agitated and impatient not making for a good experience. With Thom Koch service is always a positive experience.

Stacey

28 de jun. de 2015

I had the fix a tie rod on my MDX since there isn't an Acura dealer around St Charles. The service at the Honda dealership is outstanding and I trust them!

Thomas Hurley

26 de jun. de 2015

I always go to Tom Koch, if he is available, and he makes sure my car is serviced properly.

Chris Plass

25 de jun. de 2015

Thom Koch was great to deal with. Was honest and provided good options for next services due.

Cristine Webbe

24 de jun. de 2015

I was able to easily schedule an appointment for routine service and was reminded by email of my appointment time. I am always greated by the service team and assured my repairs will be done in a timely manner.

R1983

24 de jun. de 2015

Dave was a very good salesman. Very knowledgeable about the new HRV and all the options to the vehicle. I like that he not high pressing us into buying the car quickly. He gave us time to think things through. The only draw back was the time it took with Nick in finance. I was with him for over an hour. I feel the transition could of went quicker if the he didn't spend half the time trying to talk me into buying into buying extra coverage.

Honda owner

21 de jun. de 2015

Nice helpful staff. Very clean too. Enjoyed the experience.

Kyle Arand

16 de jun. de 2015

Had my airbags replaced because of a recall. Unsure of why for a vehicle that's an 02 had this late of safety recall for airbags.

Kp1284

15 de jun. de 2015

Everyone was very friendly and willing to work with me. Gave me fair trade for my vehicle. Had new vehicle within 2 hrs. Would recommend.

CNK

11 de jun. de 2015

Most accommodating and speedy with service. Appreciate them taking the time to find me the lowest interest rate possible.

BobandKim

10 de jun. de 2015

Mike was a great salesman. Very pleasant. Very knowledgeable about the 2015 CRV that I purchased. We would definitely purchase another vehicle at this dealership again.

Mary

9 de jun. de 2015

I went in on my first day to talk and gather information. Mission accomplished!All done with ease, no pressure. I had just begun my search for a new/slightly used car.I did other research online, Consumer Reports and 2 other car websites. I made my decision what I wanted, went to McGrath's site, selected the car which was on their lot.Buying a car is a huge decision. I found McGrath to be helpful, informative, friendly and easy to work with. I am thoroughly enjoying my new CRV and appreciate the newly added safety features! McGrath is worth the time!!!

LenS

9 de jun. de 2015

Excellent service and timeliness - on time appointment and very candid about repairs needed

wayneweiser

9 de jun. de 2015

Mike was knowledgeable about the vehicle inventory and the options and features of the cars. We test drove a couple cars and Mike asked us questions to lead us into the purchase of the 2015 FIT. WE are very happy with the car and the total experience we had.

Emmasgrandma

8 de jun. de 2015

I'm a 61 year old woman who's not new to the new car buying experience. I did my homework and decided that the 2015 CRV Touring was the vehicle for me. Not an easy car to locate in the Chicago area especially in the white pearl with beige interior that I chose. I did my initial test drive at McGrath - was straight up with them and told them it was just that - a test drive. They respected my wishes - no pressure and I spent a few minutes just watching the other transactions and sales people. It felt comfortable, relaxed, and very classy - and this was on busy Memorial Day. Long story short I got my car - brought my IPad and research with me and we worked our transaction from there. Got a very fair price on my trade in - cash for the remainder (I don't finance at my age). Added some nice extras (touring is loaded so it's just some exterior cosmetic stuff). The McGrath Advantage program that covers maintenance, dings, windshields, wheels , etc. first year is just an added plus. What more can I say - their in my neighborhood and after living here for 25 years I'm now going to be a regular there!

Awalshy1

8 de jun. de 2015

My salesman didn't pressure me and he was very knowledgeable. He helped me find exactly what I wanted at a price I was comfortableWith .

newcarjerry

1 de jun. de 2015

Mark was very helpful. He answered all my questions.His descriptions of the car and what came with the car helped me make a decision to buy.He made sure I was comforable while I was waiting.

psteacher

19 de may. de 2015

Rob greeted us upon arrival and never left us! He saw us through our purchase from start to finish always making sure we were cared for and our car needs met! And they were! We left the car lot with our new car and great price that we had hoped for and we will definitely return in the future! I will absolutely look for Robb to assist us in that next car purchase! Excellent personality and care!!!!! Thank you McGrath Honda and Robb Capozziello! You made our car buying experience great!!

Lewis094

17 de may. de 2015

I would highly recommend McGrath to anyone out there who is looking to get a great car that is reasonably priced. Fair dealings and stand up guys is how I would sum up this dealer- came in expecting a "used car salesman experience" and found that it was everything but that with great staff and selection. I ended up leaving with a new 2015 accord and a smile on my face; overall I plan on going back and giving them my future business.

Steph

12 de may. de 2015

Tom Koch is the man to go to! I feel like he treated me like a daughter and make sure everything was done right on my service.

Chris

12 de may. de 2015

No issues with the dealer so far, only had the car for 2 weeks, an Odyssey, and the car is excellent for my purposes and with the typically high build quality and dependability you would expect from Honda. Sales experience was not bad, they were respectful and no real issues there.

vipul patel

1 de may. de 2015

very good customer servicefriendly sales staffgood people

passero

30 de abr. de 2015

We spent considerable time going over our options with Dave at McGrath. He was very patient and allowed us to come to our decisions on what was best for us. We didn't feel pushed or uncomfortable at any time. We were very impressed with the McGrath standup service backing. McGrath offers nice perks and loyalty to its customers. We will be back the next time we are in the market for a new vehicle!

KC

24 de abr. de 2015

Did not purchase 2009 Odyssey at McGrath St. Charles. They have been servicing my minivan since new and have nothing but the positive experience with their service dept. I have yet to have any unresolved or had any issues with them. All the service agent are great but especially Dan Pippel is great to work with. I recommend servicing you vehicle from this dealer.

Len Solfa

24 de abr. de 2015

Very quick service appointment and excellent service

BeckiB

23 de abr. de 2015

My experience with McGrath was very good when I was trying to decide what car was best for me. I test drove 3 different cars, and the CRV twice. My salesman, Bruce, was very patient with me and allowed be to discover that I wanted the CRV in my own time. The service department was quick to get my new car back in for the extra's, and is very clean and efficient. Very pleased, and love my new car!

KCuiriz

14 de abr. de 2015

Came here and purchased an amazing Acura RDX. The salesman, Rob C., helped us out. Couldn't have asked for a better guy to do business with. He did absolutely everything he could to get us the best price on our car. Ask for Rob, he'll hook you up!

Steve S.

6 de abr. de 2015

I have been a Honda fan since I purchased my first Honda some twenty-five years ago. When last week I decided to purchase a new Honda because my existing 2007 Honda CR-V was getting more miles on it than I liked I decided to visit McGrath Honda in St. Charles. My Sales Consultant, Bruce Naumann, turned out to be excellent and very well-versed on the Honda product line. As a retired AT&T salesman I do not like to deal with high pressure Sales people at all. From the test drive of the new 2015 Honda CR-V to the negotiating process everything went smoothly because Bruce took the time to be thorough and put myself and my wife at ease without any unwanted sales pressure. Because of Bruce everything went smoothly, so instead of seeking out pricing from any other Honda dealers I bought the new CR-V and was able to drive it home that evening. Normally I probably would have gotten pricing from a several Honda dealers but I did not feel that it was warranted. Bruce's boss was also helpful in the buying process as well as the Finance Department. Thank you Bruce for the pleasurable car purchase! Steve & Shelley

TomT

6 de abr. de 2015

I had no intention of purchasing a vehicle as soon as I did. However the sales staff Joanna and Mike negotiated a deal that I could refuse. Although we have been faithful Honda customers for many years we were looking at downsizing our transportation (my wife and I are retired) to possibly a FIT or a similar alternative product. By the end of the day I was leaving the dealership with the most beautiful Accord I had ever seen. The deal more then met our budgetary requirements. I look forward to working with the service staff who I believe will be as competent and helpful as the sales staff. The dealership and the Accord are highly recommended.

Bernadette McDaniel

3 de abr. de 2015

OMG this was the greatest, most pleasant, most honest car buying experience I have ever experienced. I wish there were more sale consultants like you Dean Sulemani! Thank you for this awesome experience!

donna

1 de abr. de 2015

I took my 2006 Civic to McGrath Honda in January to have a cracked engine block replaced. Seven, 7, return trips and three months later, I hope they've finally fixed my car correctly. Each time it needed to go back because coolant and oil were continuing to leak from the engine. It took a visit to my private mechanic to locate the leak. My mechanic printed a picture of the engine and drew an arrow where the Honda mechanic could find the leak and fix it.

Kelly Fischer

31 de mar. de 2015

I looked online for a long time at the car I wanted (Subaru Outback), with the features I wanted (Limited), for the price I wanted. Out of 4 dealerships, only McGrath Honda would negotiate the price with me. The price was good, but I wanted to negotiate for better. It was only a $400 difference, but just the fact that they would when no one else did earned them my attention.We live out of state. They understood that and did a lot of the paperwork before we even got there. Once there, they made us feel welcome, gave us snacks, and made the whole experience enjoyable (as much as it is enjoyable). :)I would most definitively buy a car from them again!

BernieMc

31 de mar. de 2015

OMG this was the most pleasant and awesome experience I have EVER had purchasing a vehicle. Thank you Dean Sulemani, you are the greatest!!! Thanks

brauliopmagana

30 de mar. de 2015

Great customer service. Everyone at the dealer made me feel welcomed. Would definitely buy a car from McGrath again. It was a scary thought buying a car from the dealer but Dean made it possible. Love my car.

Sara

28 de mar. de 2015

I never thought I would purchase a new car, but McGrath definitely threw down all the positives to purchasing a new vehicle from them and I could not be happier! My dad can be hard to deal with and my sales associate, Mark was very accommodating. He was such a happy guy and made me feel very comfortable making my first big purchase. I made sure to tell all my friends about him and how down to earth he was! My whole experience was perfect. I am overly satisfied with my new baby!

Mohamed Malik

25 de mar. de 2015

I am very disappointed with the customer service aspect of Honda. I had a 2006 Honda Accord V6 with only 119000 miles which was maintained by the Honda dealership (check record for water pump, timing belt, oil change etc). I brought the above vehicle to your dealership and was diagnosed that due to oil pump failure my engine had seized. Neither McGrath nor Honda America assisted me with feasible idea. I had to junk this car due to repair cost of $4200 offered by McGrath. I recently bought Honda Accord S in November 2014 based on my blind trust on McGrath Honda but now I am repenting my decision for buying poor technology and engine quality and support of Honda. In case of oil pump failure Honda should have a mechanism for protecting its engine. It seems Honda lacks technological edge resulting in loss of my engine with no support and assistance either by the dealer nor Honda USA. I learnt one thing that Honda engines are good for 60,000 miles only.Insult to injury came when I was billed by your service manager Tom Koch for $149.95/- diagnosis charges. Being your permanent customer and buyer of brand new 2014 Accord, when I am in distress instead of showing concern and assistance I dont believe that McGrath would do such a mean thing.

Jessica B.

24 de mar. de 2015

Had a great experience at McGrath Honda. Bob, our sales person, was very helpful and informative. Would buy there again.

Carolyn Shanahan

24 de mar. de 2015

Always a pleasant experience with McGrath Honda, this is the 5th Honda I have purcahsed from them. I will not go anywhere else.

Venkata Itikirala

24 de mar. de 2015

Just went for 1st oil change of my new car, Honda Civic 2014, bought from the same dealership. All was good.

HessB

23 de mar. de 2015

I was shopping for a new car and I had been shopping around a bit. I came across a few cars at McGrath in St. Charles. I came into contact with Rob Capozziello and told him I would come in and see him. My mistake was going to Valley Honda out by the mall before going to McGrath to see Rob. I felt I was "held hostage" by the people at Valley Honda. I was there for hours and I told them my needs and they decided that they new my needs better than me. I was looking at a CR-V or a Pilot. They tried to sell me a Civic after the CR-V and the Pilot's they had didnt meet my Criteria. The next day I went to McGrath and spoke with Rob. Told him I had to meet some folks from work for dinner and had limited time. I told Rob what had happend the eveniong before and I told him waht I wanted and that I hate the car purchasing process. We drove some cars and then I left for my dinner; no pressure. I came back a few days later and we struck a deal on a CR-V. The process was smooth and Rob knew I wasnt there to be haggled or messed with because of my horrible experience at Valley Honda. Rob was great. Also the financing people were great, they got me an awesome rate; almost half of the percentage rate Valley Honda had offered me. I will be buying another car in the next 4 years and I will being going to McGrath and Rob. I have already told friends and family about how McGrath and the group treated me.

Diana McClaurin

20 de mar. de 2015

The service folks here are A+ and I am a bit of a critic. Always want to go above and beyond. Car is always left clean and love the option to get a loaner car. Tom is my go-to guy and he's experienced, patient, and to the point to get you serviced and back on your way. Thanks McGrath!

Carol Shanahan

19 de mar. de 2015

This is my 5th Honda purchase from McGrath in St. Charles, I would never use another dealer, they are professional and are willing to work with you to make the transaction happen and they are the best in customer service.

cofeegirl77

19 de mar. de 2015

We traveled from Ohio to St. Charles because this was the only dealership I called who would negotiate the price on the car I saw online. It was a good price to begin with, but they took an additional $400 off. They were welcoming, friendly, and helpful. They already had most of the paperwork done when we got there so the time we were actually in the dealership was shorter than normal. They also provided us snacks and water.The windshield had a "ping" in it and they're going to pay for that repair even though said repair isn't going to be done at their location or with their glass repair partner. It is only day two of me owning the car and I've already had both the guys we worked with call to see that we made it home safely, that I like the car, and to confirm that I am to send them the bill for the windshield repair.Though I don't visit dealerships often, these one far exceeded my expectations. It was worth the 5-hour drive!

Kelley

17 de mar. de 2015

I recently purchased a 2015 Pilot from McGrath and had a great experience. This was due, in large part, to the sales associate, Rob! He spent the week prior to the purchase in contact with me and was prepared, knowing what I was looking for, and did not waste time. In the end, the experience was an awesome one and I would recommend McGrath, specifically Rob, to friends and family!

Purpletreespiders

16 de mar. de 2015

After ten years removed from the car buying world, the folks working at McGrath really made it a great experience. Despite being a very busy Saturday, we were instantly greeted by A sales consultant when we entered the shop. Michael Widuch was friendly, knowledgeable and thorough. The manager greeted us early on as well and everyone we passed was friendly. I would absolutely recommend working with anyone there. I love my new CR-V!

Bethany Frake aka: wings

13 de mar. de 2015

I went in looking for an Accord but really loved the Toyota Camry in my heart. They happened to have one on the lot-I took her for a test drive and she was mine. The staff was not pushy and was very helpful in working within my "budget". Ask for Bubba (ben) very sweet guy.

mstolfa

12 de mar. de 2015

My Sales Consultant, Michael Widuch, was really accommodating during the buying process. He really tried to understand my needs and created a very positive buying experience for me. Michael and the sales manager helped me get the car I wanted at a fair price. I will go back to Michael and McGrath for my next vehicle.

Sat Bhardwaj

9 de mar. de 2015

I purchased a used car that required quite a few repairs. The repairs were done satifactorily, but it took pretty long time to get the repairs done.

Shannon Whitaker

8 de mar. de 2015

I purchased my new (new to me) 2012 Certified Honda CRV from McGrath Honda in St. Charles, IL, a little over a week ago. And couldnt be more pleased with both the car, and the incredible customer service that I received from every staff member that I met from before the moment I walked through the door. After filling out some information online and submitting it, I was contacted by several dealerships via phone and email, many from the same dealerships, multiple times in one day. While I received a couple of emails from McGraths customer service center, the one that made me choose to contact them was an email from Michael Gately, Sales Manager that simply said How can I help? I placed a phone call to Michael and he was very patient with me, answering all of my questions about leasing, purchasing, etc., and directed me to their online credit application to start the process prior to making the trip from Sycamore to St. Charles. I was unsure at this point, whether I was ready to buy and have a car payment after not having one for years, but I did feel, after researching this dealership, and reading about their low-pressure sales approach, that I would feel comfortable exploring my options with them. This was far and away, my best car buying experience. I didnt feel like I was being pressured to buy, nor did I feel I was stuck in the endless cycle of let me go check with my sales manager. I feel that I received a very fair deal and that everyone I dealt with was professional, courteous, and honest. They gave me more than a fair price on my 2006 trade-in, and genuinely seemed to be keeping my best interests in mind as they worked on this deal. I feel the employees of McGrath were very much invested in gaining and retaining my business. I received several follow up calls from Ben, this past week to arrange for me to get a second key that was owed to me. I stopped in to pick it up yesterday, and was once again greeted by many friendly faces who were unbelievably pleasant and attentive, even knowing I wasnt there to make a purchase.McGrath has not only met, but exceeded my expectations, and they have definitely earned my future business. My one hope is that Ben will still be there a few years down the road when I come back for my next car, but if he is not, I have a feeling that there will be another fantastic sales rep there in his place, although maybe not with that great southern accent!

Sbuchanan

6 de mar. de 2015

The Good: The Salesperson was excellent. He was a great guy who never stopped smiling and made the less then great experience tolerable. He also hustled and personally helped prep the vehcile for sale. Removing stickers, cleaning glass, etc etc. Unfortunately, he has very little to do with the car buying experience.The Bad: We went in to look at a used Toyota Highlander that was priced comparable to other vehicles in the market. We offered $300 less than the sale price and was told that the price wasn't negotiable by the sales manager. I pointed out that the vehicle hadn't been properly cleaned on the inside. There was a spot on the drivers side seat and some writing/crayons/dirt on the headliner. I told the salesman that we would need to have the interior detailed to remove these spots/stains. The dealership did offer to have it cleaned but that involved us leaving the vehicle, taking a loaner and returning later to retrieve the car. We live 67 miles away from the dealership and that was not an option for us. They also offered to take $50 dollars off the price to have the inside cleaned. $50 dollars would not cover the cost of having someone professionally clean the inside. We just had a small corolla sized vehicle cleaned for $100 and I am sure a larger SUV would be more. The sales manager finally came down from his ivory tower to talk to us. He gave us a line about how the McGrath family doesn't want him discounting used cars and that the price was the price but he would knock a whole $95 dollars off the sales price of the Highlander. The sales manager also went on to say he spent his time and energy to make sure the vehicle was safe, reliable and ready to be driven home and that is why the interior wasn't properly taken care of. He referenced the price of the vehicle, almost as if buying a used car doesn't deserve the same level of quality. He also told me how he touched up the paint on the bumper of the vehicle. During the whole buying process, the people that worked there talked about how long the McGrath's have been in business and how great of a dealership and family they are. When buying a car, there are a million documents to sign stating you are buying as is with all of these disclosures but nothing about how they do not discount used vehicles and nothing on their website. Odd, it's as if the sales manager was lying to me. He did also say during our conversation that he thought the vehicle would sell for the full asking price and if I didn't want to accept his offer of $95 dollars off he understood. What I find ironic about this sales managers comments is that do you think the McGrath's would also want you to put a car on their lot that wasn't totally ready to be sold. It was obvious that someone did a poor job of preparing this vehicle for sale. The sales manager or dealership manager never double checked his employees work before putting it up for sale on the lot. The actually buying experience is very typical of a big mega car lot. You have layers and layers of bureaucracy just to purchase a vehicle. We were paying cash for the vehicle and we initially dealt with a salesperson to purchase but he has absolutely no authority. He cannot negotiate on behalf of the dealership. The sad part is he was the BEST PART OF THE BUYING experience. Why do dealerships need finance managers, sales managers, and sales people? Oh that's right because that's how they have been doing it for 50 years. Well the system is broken and that is why 8/10 people never return to the same dealership to buy a car. A little humility would have went a long way with the sales manager. But how can someone have humility when they don't have your best interest at heart?? Would you sell your mom a dirty car? Think about it, if every retail business treated their customers like a family member you would have happier customers and more return business. That doesn't mean giving everything away. The McGrath name has like 4 or 5 dealerships. They are not giving anything away. I have had worse experiences with car dealerships. Did this dealership wow me? No. They are mediocre at best. There is nothing special or unique about them. If buying a used car or even a newer car, try to find a small mom and pop location that knows how to treat people or buy from a private owner. It should not take 2+ hours to buy a used vehicle. My suggestion to dealerships such as this is to empower their sales people to take care of the customer and even be able to negotiate without having to run back to the sales manager. It makes me wonder, what if the sales manager calls in sick? How will they be able to sell a car without him there? The finance guy wasn't even sure how to do his job. He had to stop and go ask for help. How about a check list? You are charging me a documentation fee but your people don't know how to do their job.

Andy McLain

5 de mar. de 2015

I have been coming to McGrath Honda in Saint Charles for many years now. There is a reason for that. I trust the service writers to know what they're talking about. I trust the technicians to do good work. I trust the quality of Honda products. They are reliable, and durable. The people are friendly, knowledgeable and honest. What more could you want?

cak

2 de mar. de 2015

Mike(my salesperson) and Mike the finance manager both went out of their way to help me. All were nice and very helpful. i came away with the exact car i wanted for the price i wanted. Thanks to all who were involved.

sillemij

2 de mar. de 2015

Dean. If my review could be only one word, I would gladly offer Dean's name. Car buying can be a tense experience for some, emotional for others....but for me...I just really don't care about cars. But it was time. My 2005 Pontiac with 153,000 miles was well beyond it's useful life.Dean is the consummate professional. He is not a stereotypical salesperson, not pushy, not and endless string of words to get me to buy just to end the pain of being with him. He truly takes time to understand your needs and work to identify the vehicle that meets your needs from a driving experience and a budgetary standpoint. He makes a point to ensure that you understand the relevant features for the vehicle and the benefits to working with McGrath.Dean remains engaged and personable after the sale as well, checking in with you when you visit the dealership for your free car washes...even if you go there as often as I do! I'm very impressed with Dean. He understands sales and customer service...very professional.I strongly recommend meeting with Dean if you're in the market for a new Honda or one of the used vehicles at McGrath. I'm confident that you will be as impressed with Dean as I am and very pleased with the service that you receive. PSOutside of the new car buying experience, I've been very pleased with the personal interactions with the rest of the staff at McGrath. Mike (Sales Consultant) is also an excellent guy as is the service team ...especially for putting up with my once/week visit for a car wash. Thanks to the entire team at McGrath!

Vickie

23 de feb. de 2015

My daughter purchased her first car from Honda Salesman, Dean Sulemani. Since we live 1.5 hours away, all of the shopping was done electronically and by phone. Dean did a great job of making sure we had all the information necessary to purchase the vehicle. He was pleasant, truthful and informative, making the process go very smoothly. We were also very pleased with the Nick and the financing process. My daughter got a great rate on her first loan. The sales staff was friendly and very hospitable making sure we were comfortable while the purchase took place. My only complaint was the car was dirty and not very well detailed. There was pop or something sprayed on the ceiling and it didn't seem like any efforts were made to clean it. There was still dog hair from the previous owner and crumbs in the counsel. Obviously, this was superficial and not a deal breaker just annoying. Overall we were very pleased and would do business again with McGrath Honda of St. Charles.

Melvin D'Souza

22 de feb. de 2015

The entire process from scheduling to completing the service was easy and completed in a timely manner. Service personnel are knowledgeable, and helpful. My experience with this dealership from Sales to Service has been a good one for the past three years. Besides Honda vehicles having good reviews, it is for these reasons I purchased my second Honda from this dealership.

Happy leaser

20 de feb. de 2015

It was very fast and efficient service and process to go through with this dealer.I was happy with the leasing.

Maryum

17 de feb. de 2015

I've been going to McGrath St Charles for the past 11 years for all of my car maintenance needs. The only person I ask for is Thom Koch. I absolutely trust him with my Honda Accord. He is very knowledgeable and is very honest when it comes for me to understand what type of minor or major repairs need to be done on my vehicle. My car is still running smoothly at 195,000 miles and I bought it new at 11 miles in April 2004. I highly recommend Thom Koch!!!

James Raffel

12 de feb. de 2015

Upon arriving at McGrath Honda we were given fast service and very good teatment. Our car was ready in a short time and we were able to continue on with the rest of our day . We appreciate the courtesy we were given.

Sam

4 de feb. de 2015

Great experience from reception till departure.. Ensured my concerns were addressed by having me test driving my car after repair.Absolutely top rated service department.

filipovicn

3 de feb. de 2015

Excellent experience for the most part. Staff was very friendly with smiling faces. All worked very hard to make the purchase of my new 2014 Honda Civic Sedan worth while. Michael Widuch in Sales that helped me was an absolute angel. He was striving to get the car that I loved for a great price and went above and beyond for it. I could not thank him enough...If your shopping for a car and trying to get someone who understands what you can afford and work with, ask for Michael Widuch. Michael the sales manager was great as well. He worked on my paperwork and finished it efficiently. Found a couple of stains in the new car, but will be cleaned at my convenience. Great customer service!

Glen T.

30 de ene. de 2015

The standard maintenance that was performed was great. One frustration is that they said that our van would be cleaned every time it's brought in for service like this...I'm not expecting a full detail, but the outside of the van had to be done again, and they didn't touch (even vacuum) the inside.

Alaskajack

28 de ene. de 2015

This was my second free oil change on my new 2014 Honda Civic. I dealt with a new service representative who was excellent. He exceeded the level of service I expect from Honda.

Michael N

28 de ene. de 2015

Service tech was helpful the day b-4 giving me a time slot for oil change & taking care of business when I arrived on time. Very courteous. Side note: Your car wash needs improvement. It's not a wash, it's a fast rinse for new cars. My car was streaked with road salt residue when i picked it up and that's is NOT ACCEPTABLE. If your going to offer a free car wash to your customers, WASH IT, or just call it what it is - a car rinse! My 2014 EXL Accord appearance now looks worse than when I brought it in. Thanks Mcgrath!

L8Apex

18 de ene. de 2015

Typical express oil change on my 2012 Crosstour. Fast service, inspection, and relaxing facilities were the hallmarks of the day.

Don

16 de ene. de 2015

We took CR-V for recall work which was completed quickly and correctly.

P Gilmore

16 de ene. de 2015

A+++ Service and Repair. On time and Service with a smile

Greg Girard

15 de ene. de 2015

Felt like we had a friend who owned the business. They expected bill was less than we assumed.It is a great feeling to have the car taken care of by the dealer at corner repair shop prices.

Brenda

12 de ene. de 2015

My Sales Consultant, Derek Hulke, and Mike the Finance Manager made my experience buying a Honda Accord worth coming into the dealership. I had been looking around for a couple of weeks and wasn't sure I wanted to purchase a new car. I had always purchased Pontiac's in the past.Brenda

j

9 de ene. de 2015

Excellent experience. Took into consideration my priorities and didn't try to push any vehicle I wasn't interested in. Knowledgeable with answers to all my quirky questions. In and out within several hours.

Cary

8 de ene. de 2015

Very happy as always and they always work with me and try to accommodate and if a repair runs long they try to provide a courtesy vehicle. have purchased card and serviced at Mcgrath since 2008.

S Hemmerich

8 de ene. de 2015

I always have great service. Everyone is very helpful and know what is going on.

Linda

6 de ene. de 2015

We were told that it would take an hour and a half, but it only took an hour. Staff was friendly and helpful!

Tony

29 de dic. de 2014

I assumed when they take something apart they would at least try to put it back together. Apparently not. Parts we loose, clips good and broken scattered around.

Jim

26 de dic. de 2014

The sales experience at McGrath Honda in St Charles was very good as all the staff appeared very knowledgeable an worked with us so all were satisfied with the purchase of our new Honda Pilot.

Nancy Linhart

18 de dic. de 2014

Just purchased a 2015 Accord and was given great service by a young man named Mark. Never was pushy with the sale, or impatient with my questions. McGrath seems to really care about their customers and exceed in meeting their needs.

Mike Dunn

18 de dic. de 2014

Car was serviced and repairs were done as promised in a timely fashion. Everyone very friendly and courteous.

Christopher Hooker

18 de dic. de 2014

I purchased a 2015 Honda CRV and, my salesman, Derek was great. He took the time to go over all of the possible options with me. When i picked up my new vehicle, he sat down with me and explained all of the electronics and their functions. He did an excellent job.

Whitney P

17 de dic. de 2014

The people at McGrath Honda were amazing in helping me buy my new car! Whether you've bought 20 cars or it's your first car purchase, go visit them! They are so helpful!

Joyce Gipson

15 de dic. de 2014

Excellent service and went above and beyond by providing replacement bulbs without my mentioning - merely by their observation. Nice surprise. Nelson even let me in before they opened so I would not sit out in dark and cold.

tfscott53

11 de dic. de 2014

Derek paid attention to what we were looking for and came up with the perfect car, options and pricing. We drove away in the new car that day and were very pleased with the service he offered. Great job!

Eleanor Blyden

5 de dic. de 2014

My experience is always great at St. Charles Honda, thats why I always bring my car back for service.

luethm

23 de nov. de 2014

This past Saturday, my wife and I went car shopping which (because of numerous less than great experiences in the past) is not one of my favorite things to do. I think Id rather go to the dentist than go looking for cars. But I had never been to McGrath Honda in St Charles before. We had been on the lot about 15 minutes when I realized this was a different car store than the ones Ive visited in the past. There was an overall relaxed atmosphere but also a very efficient one, and heres a few things we experienced. There was prompt service, but it wasnt pushy. When we had a question about a mechanical issue on the car we were interested in, our salesman didnt try to come up with an answer on his own but took us (and the car) directly to the service manager to have our issue addressed. And the service manager immediately stopped what he was doing to focus on our concern. Our salesman Dave was outstanding and when we had a question about why the used car we were looking at was traded in, he went and got Dean (who had taken in that car on trade) to explain those circumstances. Mark went over options like rustproofing, paint protection and extended warranties and although we didnt purchase any of those products, we never felt any pressure to do so. They respect the no thank you response there. The service manager Tom was (as mentioned earlier) very helpful in explaining the mechanical issue we had and also runs a very clean (and busy) shop. The finance manager Michael took us through the purchasing documents that were ready and waiting for us no fuss or hassles here either. I hope Im doing justice to just how impressed we were with this auto store. And although they are about 30 minutes from our home I will tell our friends about our experience with the folks at McGrath Honda in St. Charles and enthusiastically recommend that they use this dealership for their next car purchase. I cannot make that same statement about any other dealership Ive visited over the years. And having purchased my first car in 1969, Ive been to my fair share of auto stores. Five stars, two thumbs up, highly and enthusiastically recommended.

Mark Ford

21 de oct. de 2014

I was referred to this dealership by a friend. I drove 245 miles from home to look at a Honda Pilot 2011. The vehicle had rolled in the day before and had not been serviced. It was as clean as a showroom car. The salesman worked with me to see that all my needs were met, then turned me over to the finance department who assisted me in the proper warranties, payment size and schedule that fit my income. I am very proud of my vehicle, I am extremely happy with how I was treated and have been treated with a few minor maintenance issues. If and when I decide to purchase another vehicle, it will certainly be from McGrath Honda of St. Charles, Illinois.

New member of McGrath "family"

7 de oct. de 2014

I found the vehicle I was looking for online,and made an appointment for the same day. From the moment I walked into dealership I was warmly greeted and treated like one of the family. That's part of the philosophy at McGrath Honda, they want everyone to feel like family. I got a great deal on the used Toyota Highlander I purchased ! Dean was most helpful with the test drive and making sure I was comfortable with the purchase and showing me around the facility so I knew where to go for lifetime car washes and servicing when needed. Mike also had a "no pressure" attitude when closing the deal. What impressed me most was the fact that I was treated so well even though I purchased a used Toyota from a Honda dealership! Way to go McGrath Honda !!

cbronke

7 de oct. de 2014

My buying experience here at McGrath was wonderful. Mark Lubrano, my sales guy, was fantastic, making himself consistently available outside of business hours via text. He fought hard to get me the price I wanted, located the specific car I wanted from out-of-state, and got the deal done...all within a little over a week. They talk a lot about "family" at McGrath Honda, and there is a reason why: they truly treat you like you are part of theirs. I could not have been more happy.

jeswanson

1 de oct. de 2014

Dean helped me find a beautiful Honda Accord in a color I love, and a trim that fit my budget. He was very patient during 4 test drives, on 3 different days. And, when I made my decision, he even helped me program the Blue Tooth, radio, and walked me through listening to music through my I pod. He also showed me how to access driving directions through my I Phone on the car audio system. That was very helpful!!! He even made a follow up call a few days after the sale to see if I had any other questions. Dean was great!

victor chavez

21 de sep. de 2014

I needed a new car Dean came up to me immediately , very friendly and it didnt feel uncomfortable. Will recommend this dealership and and Dean

Terri2310

20 de sep. de 2014

Derek was an amazing salesmen. He was extremely knowledgable, professional, and friendly. I truly feel that the moment I walked in the door, the whole staff cared for me like I was part of their family. I would highly recommend this dealership!

louisparochelli

16 de sep. de 2014

Good experience,not at all like I thought things would go.Mark Lubrano is a very personable man. I got the car I wanted for a reasonable price.Thanks Mark.

hondajws

10 de sep. de 2014

Derek Hulke just sold us our 2nd Pilot and was able to promptly deliver the car and color that met our requirements. Derek is easy to work with and always professional in his manner.

nolab

1 de sep. de 2014

Our sales person, Bruce, was very knowledgeable and helpful throughout our decision making process. It was a positive experience and would definitely recommend McGrath to my friends. So far, I love my new car, my first time owning a Honda.

rreese3373

30 de ago. de 2014

Derek and the rest of the employees at McGrath were great. They took their time with us, and didn't use the high pressure sales tactics that a lot of dealers use. I would highly recommend this dealer to anyone looking for a new car. We had a great experience at McGrath. My daughter even bought a new car from (Derek) McGrath St. Charles two days later.

lhauff

19 de ago. de 2014

On July 18, 2014, I bought a 2014 Honda Civic at McGrath Honda, St. Charles, Illinois. I traded in my 1999 Honda Civic. The reason I went to McGrath was because I bought my 1999 Civic there 15 years ago and had a wonderful experience - even though I live 40 minutes away from the dealership. Not this time. I was at the dealership for 5 hours before driving away with my new Civic. Most of the time was spent waiting. I bought a remote starter to have installed there later in the week. I also had to give them a $95.00 check because I did not have my title with me I was not expecting to buy that night, just look and test drive. Craig, the finance manager, told me I would get the check back when I brought the title in. On July 19 I called the service department to make an appointment to have the remote starter installed. I took the car in on July 26 as scheduled. I was told by the service manager that they had not been notified about the remote starter by the sales department and therefore did not have the parts. I made a new appointment for Tuesday, July 29 to drop off the car and get a loaner. I do not blame the service department at all. It was the sales/finance manager's fault. The service department was extremely efficient and helpful. They kept me informed of the progress and the car was ready when I was told it would be. While I was there on July 26, I gave them the title and talked to the sales manager Mike. I told him that if possible I would like my old Civic back. He said that wouldn't be a problem but they did find it had an oil leak. I found this extremely doubtful since the car never left oil spots anywhere I parked it and I parked it in the same spots at home and work. Also, it was less than a year since I had the car totally checked out at McGrath. I told him I didn't care. He again agreed I could have the car back. I told him that just to make sure everything was absolutely clear I was going to get my 1999 Civic back on Tuesday and I would give them a check for what they gave me as a trade in. He said absolutely. On the 26th, even though I gave them the title to the 1999 Civic I did not receive my $95.00 check. On Tuesday, July 29, my son left work early so we could drop off the 2014 Civic for service and pick up the 1999 Civic, as agreed to by the sales manager. When we got there, I told Mike we were there to pick up the 1999 Civic and that I had a check for the trade in amount as agreed. He told me the car had been shipped out on Tuesday, July 23 to be auctioned off for parts 4 days BEFORE he told me I could have it back. He was also very rude. I was extremely upset and told him so. He could have cared less. I also asked for my $95.00 check since they now had the title. They told me it was locked in the safe and they couldn't get it until the next morning. I said I would pick it up on the 30th when I picked up the car from the service department. When I got there on Wednesday, July 30 I was told by the finance manager, Craig, that all my paperwork was in Elgin and the check was in that paperwork. He said he would get it the next day and mail me the check as soon as he received it. McGrath Honda St. Charles has not fulfilled any of the promises they made me. I ended up being at the dealership four days comprising many hours, a lot of time traveling back and forth and dealing with 3 different people in the sales/finance departments. I do not have my 1999 Civic back, they screwed up the installation of the remote starter due to not communicating with the service department, were rude and/or uncooperative, and I did not receive my $95.00 check until August 16.. I will never buy another car at that dealership.On the other hand, I am and always have been very impressed with the service department at McGrath. I had my 1999 serviced there whenever check-ups were due and never had any problems.

nikunrp

5 de ago. de 2014

Inquired about 2014 Accord over the internet and person AT responded with a quote. I then responded with a different quote from another dealer. She then replied me 2 days later asking me if I was still in the market to buy the car. I wrote her back saying yes. Consequently, on the same evening, I was planning on purchasing a car from this other dealer, which I told her about. She then told me that she would talk to her manager and will call me back if they can compete the offer. She called and LEFT ME A VOICEMAIL saying the final price (out the door price), which was competitive with other offer. I called her back saying either my uncle or I would stop by that very evening and make the deal finalized. In a meanwhile, she assured me that when we get there, "everything will be ready". In the evening, my uncle and dad went there and talked to the salesperson about this. They knew about the deal and what not, so told them to wait as "they were busy". They then weighted and checked the car out (took about an hour or so). Salesperson then came with final paperwork, which was priced over $2000 than what I was told on the phone and in that voicemail. My dad told her about what AT and I talked about and what not, but they insisted they she probably have said that price by mistake (really?not once, twice, but three times by mistake). My dad called me and told me what was going on. I then tried calling AT, but guess what, it goes to her voicemail. I tried calling her 3 times in 10 minutes and same thing. Then I waited for about 5 more minutes and called for the 4th time and this time a receptionist transferred me to her phone without even saying hello (he checked my caller ID, I guess). So I am very positive that everyone there knew what was going on at this point. I called my dad back and told him to just walk out and they did.This whole experience was nothing but an insult to us. Their motive was just to harass us by calling there in person and not buying the car from another dealer. It was totally unprofessional from their end. I was really mad that night and wrote an email to AT expressing my concerns. She replied the next day apologizing and as expected she didn't know about this at all. She accepted what happened there as well.Since then, I have filed a complaint to Honda headquarters and BBB (Better Business Bureau) . I still have all those voicemails AT left me and emails as well. As a customer, I would NEVER EVER step into this place and I hope you won't too.

cbrdh66

28 de jul. de 2014

We were very pleased with the service and friendliness of the employees. They did their best to find the exact car I wanted and it arrived on the day they promised. We will definitely recommend McGrath to anyone who asks about our experience.

Irish6

5 de jul. de 2014

Was expecting a 'normal' aggravating car dealer experience but from the time I walked thru the door I was welcomed. New management that believes in helping customers get what they want. Christie was great as were Michael (finance I think)

NewSUVForTheWife

30 de jun. de 2014

My wife and I are looking at replacing our aging pickup with a new SUV. We read all the reviews and decided to head to our local Honda dealer, McGrath in St. Charles, and try out the CRV. We were greeted by our sales person, Christie, in the lobby. Christie was very knowledgeable and gave us a complete tour of a new CRV. After having visited a number of other dealers in the area, it was refreshing to work with a sales person who genuinely cared about our needs. Buying a new car is a big decision for us. We never felt the "BUY IT NOW!" pressure that some of the other dealers (Nissan) in the area use. We were also impressed with how clean and organized the dealership appeared. An overall great experience!

jdhern

30 de jun. de 2014

We were considering a couple of brands in a 4 door sedan similar to the Accord. We utlimately went with the Accord because of our experience with Mark. He was friendly, outgoing, understanding and knowledgeable. He was very patient as we discussed various options and helped us get what features we wanted at a price we were comfortable with.

jmarcon25

28 de jun. de 2014

Mark Lubrano is great. Friendly and extremely helpful. He is easy to work and very knowledgeable. I would definitely recommend Mark if you are looking to purchase a vehicle.

mpompilio

27 de jun. de 2014

I went to McGrath Honda on June 17th to browse new Civics. Right away I noticed something was different about this dealership when I wasn't swarmed by 10 sales people. Most of the time I make it half way out of the car before someone is in my face looking for a handshake. When I was ready for assistance, I went inside and spoke to the sales manager, Frank. Frank introduced me to Christie and she helped me for the rest of the process. After numerous questions (which were swiftly answered by Christie) I decided I was ready to purchase. While the finance department was drawing up all the paperwork, Christie helped me setup my new car. Everything from radio presets to when the doors lock and unlock. I would have never been able to figure this stuff out by myself. All this was backed by the McGrath Advantage, I knew that these people genuinely wanted me to feel comfortable. The air conditioning was even out in the building and Christie went to the vending machine and bought each of us a bottle of water. Absolutely first rate experience 100/100 stars, would buy again.

rwbarg15

19 de jun. de 2014

Christie was extremely helpful and I could tell she was really trying to give me the best deal in her power. She wasn't a nuisance and let me drive the car by myself. But at the same time you could tell she was always willing to ask any questions. Great dealer experience overall.

ncappa

16 de jun. de 2014

Went in to purchase a new civic ex. I was referred to Christie and could not have been more satisfied with my experience. She was direct and to the point. She went to bat for me and worked diligently to get me into the vehicle I wanted, at the price I wanted, in the time I wanted. No games when working with her. Easy on the eyes and easy on my wallet. Overall amazing experience. When going to McGrath in st. Charles make sure you ask for Christie Ernst. Thank you again Christie I will be back to see you for my next car!Nick Capozziello

npedat2

14 de jun. de 2014

I could not have had a better experience purchasing my first car. Chrisitie was very friendly sales associate and knowledgeable about the Honda ACCord that I purchased. She was able to answer all my questions and more and gave me a fair quote on the car.

eneri

23 de may. de 2014

I made an online inquiry about a vehicle I saw on the McGrath website and it didn't take long bafore Max responded. He kept me updated on the availability of the CRV I was interested in daily until I was able to visit their store. Upon arriving, my daughter and I saw the car on the lot, In less than a minute we were approached by Jamie Lopez, this young man was amazing in that he was friendly, inquiring as to what I was interested in, explained the vehicle from one end to the other, took us on a test drive and has an amazing rapport with his customers, We didn't feel like running away from a high pressure sales associate pouncing on us, but more like a friend helping us find the perfect fit for my needs, which he did in a very professional manner. In all my years of buying cars, I have never come across anyone like him, He is an asset to your business . Kudos to both Jamie and Max...it was a long process but a pleasant one, I have never made that comment when buying a vehicle. I will definately refer friends to your dealership.. They need to experience it for themselves.I LOVE my CRV !!Regards;Irene Erickson

FrankMary

22 de abr. de 2014

Craig did a great job explaining everything about the car, reviewing all our options and answering all our questions all with out putting any pressure on us. I would reccomend Craig and the McGrath dealership.

mcd22

20 de abr. de 2014

I am extremely pleased with my experience at McGrath Honda. I would recommend this dealership to my friends and family. Christie was helpful and kind during the entire process!

pskelder

19 de abr. de 2014

I had a really good car buying experience at the Mcgrath dealer in Saint Charles. We bought a CRZ from Derek who did a good job explaining the features of the car and letting us test drive one to make sure it was the car we wanted to buy. He never pressured us into any decision and gave us all the time we needed before we bought. We added some dealer installed options that were installed quickly and fit perfectly. When we went to pick up the car they even found us a way to save some extra cash which was very appreciated. All things considered the team there is friendly, knowledgeable, and was committed to finding us the car we wanted at a great price. That plus I got a fun car getting over 40 MPG. I encourage anyone looking for a Honda to go see the team at Mcgrath.

EricLiechty

15 de abr. de 2014

My wife and I have been purchasing and servicing our Honda's at McGrath in St. Charles since we moved here in 1991.Tom Koch is our HERO in the service department. He has been servicing our Accords, Civic, Element, CRV's with excellence, honesty, wise counsel, integrity - all at a fair price for the services.Our recent experience with purchasing a 2014 CRV with Christie Ernst was also very enjoyable. She was fun, kind, knowledgeable, and worked diligently to get us a great value for our trade-in and final purchase price. I think she even personally drove to Bloomington, IL to pick up the exact car we were looking to purchase.We highly recommend Tom and Christie and we will be returning and encouraging our friends to do the same.

jimgaz

10 de abr. de 2014

Bought brand new Honda CR-V as well as extended warranty. After a few days the tire pressure warning light went on in the dash, brought into dealership, and instead of checking the sensors in the tires, they just checked the pressure in each tire and adjusted pressure. After a few more days the alert light went on again, called jamie and asked if i could bring in to have the issue fixed. Jamie claimed there isn't a fix and instead offered to sell me a nitrogen package which would allow me to fill the tires with nitrogen, for an additional cost. If I knew I was going to buy a brand new car where a warning light would come on after just days of leaving the lot, from a dealership who's only solution was to sell nitrogen for the tires, I would have chosen a different car from a different dealer. When I google this issue online, most people claim that changing the tire sensors fixed their issue. No matter how many times I reset the warning light, it always reappears in the dash after 2-3 days.My next step will be contacting Honda corporate and demand this be corrected. Driving a brand new CrV with a warning light on in the dash is just not right.

millierei1

31 de mar. de 2014

The experience of buying a car was easy because Christie gave us the service and information we needed. Her pleasant manner and patience helped up us to decide to buy our new car. She was with us when we walked in the door and more importantly knew when my husband and I needed to discuss things over and left us alone. She was able to answer all our questions and if she didn't know the answer she was able to find out for us. Thank you for the great experience and when we need another car, I know we will contact Christie again. Thanks Christie!

jholtrop7

31 de mar. de 2014

Buying a car from Mark Lubrano at McGrath Honda in St. Charles was a good experience. Service was cordial and helpful from start to finish.

Lrolison

31 de mar. de 2014

I had a great experience at McGrath Honda of St. Charles! Christie was wonderful to work with and everything was no-pressure, relaxed, and all about what I was looking for. Give this dealership a try and ask for Christie!

KarenMaret

30 de mar. de 2014

Very satisfied with our dealings with every aspect of McGrath Honda, so far. This is our first Honda purchase. Choose Honda based on safety and reliability research.

DanTheMan51

29 de mar. de 2014

Everyone we talked to and especially Christie were very nice and seemed happy to work with us. Christie did avery thorough job of running down the details of the car. She explained the car completely during our test drive and then again after purchase she went through the workings of the dashboard. It was a pleasure working with Christie and Carlos.

marklisa324

28 de mar. de 2014

I recently purchased a new car from McGrath Honda. I began my search for a new car online and requested quotes from 5 local Honda dealers. I personally visited 3 of them. McGrath had the second lowest online quote of the 5 dealers. Each dealer responded very quickly with a quote. I figured any dealer would match the lowest quote and surprisingly that was not the case with one dealer. After meeting with the 3 dealerships I found the staff at McGrath to be the most friendly and easy to work with. I worked with Mark Lubrano who was very helpful, knowledgeable, friendly and willing to spend time to work with my wife and I. I purchased our new car from McGrath even though it is about 45 minutes from my house. The dealer 5 minutes down the road was that bad. I would recommend McGrath if you are looking for a fair price, honest employees and a great car buying experience.

alaskajack

27 de mar. de 2014

Our experience with Mark was a very positive one. He worked very hard to answer our questions, anticipate issues we might not think about and go above and beyond to make us happy with everything that transpired. He has followed up with us since the purchase to be sure we are still pleased and see if there is any way to continue to help us. He was friendly, knowledgeable and professional.

johndailey

27 de mar. de 2014

The sales associate (Christie Ernst) made all the difference in my visit. Christie was incredibly friendly, thorough, efficient, and conscientious. She explained things clearly and succinctly, and her manner was always professional yet accommodating. I would highly recommend the dealership because of her, her financial manager, and the various other managers I met.Tim Dailey

Paloma1182

26 de mar. de 2014

I went into the dealer to trade in my car, I was pretty far upside down on the loan, and I was paying a VERY high interest rate. I've had some bad credit issues in the past, and now am on the road to a better future. Mark and Frank both have worked so hard to get me into a car that I can afford, AND one that I like. I also like that they don't treat me like a loser because of my credit history. They understand that people have made mistakes, and its important to focus on the future instead of the past. They asked me questions about what I WANTED, not about what they could just throw me into. I'll never shop with another dealer or salesman ever again. Mark has been awesome about keeping in contact with me throughout this whole process, and has made me feel at home at their dealership. I'm telling all my friends about Mcgrath Honda!

sanaikhtiar

22 de mar. de 2014

My overall experience with McGrath Honda was very good. I appreciated all the help from Christie and Carlos. I would definitely recommend them to friends and family and would also stop by for future purchases.

gnrico

17 de mar. de 2014

Our overall experience was very good. I appreciated the time we had to think about our purchase. I feel we got the best deal possible on the vehicle and so far the service has been great. My only complaint is the amount of time it took for the closing. 4 hours. A little excessive I think. I realize that is not entirely your fault, but something should be done to cut that down.

chuckcloutier

14 de mar. de 2014

It was an absolute pleasure dealing with Christie and McGrath Honda. We love the car and we love this dealership! We will definitely return when shopping for our next car.

MariaMolina

14 de mar. de 2014

I was looking to buy a Honda car, and through the website I found this dealer, at the dealer I have the pleasure to meet with Christie I couldn't believed how nice and courteous she is, She showed me all the car I want it to see, I will recommended her to anyone.

marticacor

14 de mar. de 2014

Going to Mc Grath Honda at St Charles was a good decision. I bought my new Honda Civic LX and it was a positive experience. Derek was very helpful and didn't pressure me to take my decision. I have recommended this dealer to my friends when they ask about my car experience.

LeslieMaloney

13 de mar. de 2014

The sales staff was very friendly. We were happy that the price was very fair and we did not feel like we had to even begin to haggle which was a relief. Derek was very thorough and there was no pressure. We changed our mind midstream and Derek was very good with our change in direction. Derek was also very knowledgeable. We are thrilled with our purchase and feel that everything went great.

dhelfr1045

12 de mar. de 2014

Although there is another Honda Dealership that is much closer to where I live (Naperville), when I was researching for vehicle replacement, I initially conducted some Internet research and prices and received a very interested response from McGrath Honda. They invited me up for a visit to talk with them and that is when I met Mark. He was very patient and spent quite a bit of time understanding what my wants and would like to haves were, as well as educating me on the features and operations of the different models, without being pushy at all.My confidence in his skills, knowledge and trustfulness encouraged me to purchase the new vehicle through him and McGrath.Wonderful Salemanship and Support!Thank you,Dave

JBPJBP

23 de feb. de 2014

Drove 1.5 hrs on Saturday to see a hard to find Blk/Blk Honda Accord Hybrid EX-L. Just to see!!! Window Shopping...9:30AM arrive. Wife loves it, test drove, had her trade available too. Drove away at 12:30, new hybrid in hand, wife's car in their lot......Loved the very fair deal on both the purchase and trade, salesman (Derek), finance (Carlos), etc. Couldn't have been any smoother. 5+ stars for McGrath Honda St.Charles. Would buy their again in a heartbeat!!!!

Mel3jxh

23 de ene. de 2014

This was my second purchase from this dealer. Very happy with the first experience, which is why I returned. Sales girl was uninformed about referral program and made promises she couldn't keep. Had to wait nearly 3 hours from handshake to get into the finance office. Friendly but disorganized was my take.

artrohloff

2 de dic. de 2013

We bought 2 new cars, a CR-V and a Civic, because the deal we got on the CR-V was so good it allowed us the opportunity to get the Civic as well. Erik and the other staff we dealt with (Chris, Jim and Tony) were all very helpful and professional and, made the process smooth and trouble free.

NarenMakwana

17 de sep. de 2013

Just bought a 2014 Honda Odyssey from McGrath. We went to the dealership and were greeted by Derek who asked us the reason for our visit. We told him about our choices and he got a vehicle for us to test drive. He went into details on explaining the vehicle and then asked us when were we looking to purchase. We were looking to purchase in the next couple of days. We also wanted a Black Odyssey with Truffle Color which they did not have in Stock. However Derek got us the car we wanted the very next day from a nearby dealership. Derek and Scott Lee not only gave us a GREAT price, but also explained the advantages of buying from them. My Wife was particularly interested in the Lifetime free car washes and with a great price which Derek and Scott gave us, we just sealed the deal. Carlos was the Finance Guy who got us a great rate and we were out of the dealership with a new car in 3 hours! What I found out was these guys went out of their way to give us a fair price and there was no pressure. Highly recommended.

shadun841

3 de sep. de 2013

This was my 4th purchase with McGrath of St. Charles. The service they provide is always top notch and is the reason I returned to them for the purchase of my new Honda. I started with some online quotes through Edmund's and Jack and Tony were true partners in making sure that I got the best price compared to other quotes I had. Jack and Tony were professional, friendly, sincere and always informed us of what was going on. Working with Jack and Tony on this sales process truly lived up to what I have come to expect from the service at McGrath.

SandeeHolleb

11 de ago. de 2013

JACK WAS MORE A PARTNER IN THE PROCESS RATHER THAN AN EMPLOYEE OF MCGRATH HONDA. HIS ATTITUDE WAS SO POSITIVE AND REFLECTED THE PRIDE HE TAKES IN HIS WORK. WHEN THE CAR I WANTED WAS NOT AVAILABLE, HE ASSURED ME THAT HE WOULD GET IT AND HAVE IT READY ON THE FOLLOWING WEDNESDAY. A MAN OF HIS WORD, JACK CALLED ON WEDNESDAY TO SAY THAT THE CAR WAS IN AND READY FOR ME TO COME AND GET IT.HE SPENT A LOT OF TIME PATIENTLY EXPLAINING ALL THE NEW AND WONDERFUL FEATURES OF MY NEW CIVIC AS WELL AS THE SERVICE OPTIONS THAT WERE AVAILABLE. WHEN THE CAR WAS BROUGHT UP FRONT, I THINK HE WAS AS EXCITED AS WE WERE! (IT IS A GREAT LOOKING VEHICLE.MY WIFE'S LEASE ON HER 2011 CR-V WILL BE UP AT THE BEGINNING OF DECEMBER. SHE ALREADY TOLD JACK THAT SHE WANTS THE 2014 VERSION OF THE EXACT SAME CAR SHE HAS NOW. WE EXPECT THAT WE WILL ONCE AGAIN RECEIVE THE LEVEL OF COURTESY AND PROFESSIONALISM FROM JACK; WE BELIEVE THAT'S THE KIND OF PERSON HE IS!

Skelton

10 de ago. de 2013

I went there along w itch my wife and kids to buy a Honda odyssey today at 7pm. I was in the front office for 5 minutes before someone came to greet..said someone will attend to us and he excused himself...waited for 10 minutes before someone came asking if I was waiting for mike..I said I am waiting for someone to show me the vehicle, he walked off..then after a couple of minutes, a guy came introducing that he was the general manager and he will send someone to help us...none came...after around 10 minutes of wait, I walked towards a sales person and he asked me if I was waiting for Eric..when I asked if anyone will be able to help me..he said that they were short of people and are busy.. I only saw a couple of people sitting there for trading their vehicle...it was pathetic that I had to walk out after waiting there for close to 30 minutes..I will never go there and will not recommend them...I do not know how these guys are still in business...

SKelgin78

9 de ago. de 2013

I went there along w itch my wife and kids to buy a Honda odyssey today at 7pm. I was in the front office for 5 minutes before someone came to greet..said someone will attend to us and he excused himself...waited for 10 minutes before someone came asking if I was waiting for mike..I said I am waiting for someone to show me the vehicle, he walked off..then after a couple of minutes, a guy came introducing that he was the general manager and he will send someone to help us...none came...after around 10 minutes of wait, I walked towards a sales person and he asked me if I was waiting for Eric..when I asked if anyone will be able to help me..he said that they were short of people and are busy.. I only saw a couple of people sitting there for trading their vehicle...it was pathetic that I had to walk out after waiting there for close to 30 minutes..I will never go there and will not recommend them...I do not know how these guys are still in business...

sharonpet

11 de jul. de 2013

Saw a great car on the lot on sunday. My first experience was with Nikki online, thorough, helped move me to the next step. Went into the dealership the next day to look at and test drive the 2003 Jaguar. Tony was my salesperson. Nice guy! Answered all my inquiries, took me for on a test drive in the pouring rain. I fell in love with the car, had to have it! The price we agreed on was a fair one. Nick helped complete the transaction. I'm a happy camper! Being a woman and going into a dealership can be intimidating. I was treated with respect and fairness. My husband came with me in the evening to pick up the car, we were offered a fair price for our trade-in. I would highly recommend McGrath! Nice job, guys! And I LOVE this car!

HondaFan1221

9 de jul. de 2013

This is the third vehicle we have purchased from McGrath and each time it has been a great experience. Tony Kashif was very gracious and spent a lot of time explaining the features of the navigation system helping me determine that these were features that I will be able to use. The entire purchase process was transparent. Their price for the vehicle and options either matched or were lower than competing dealers. Tony's and Carlos' professional approach to purchase discussion made this a fast, easy and pleasant experience. It actually took my wife and I longer to select the color of CR-V we wanted than to agree on a purchase price. The other reason that I am writing this recommendation is because of excellent service we have received from the service department. The service staff gets the work done correctly and at the time promised. They recommend only maintenance you need or should do to keep your Honda running properly. From the sales staff to the service department, the people at McGrath Honda of St. Charles put a lot of effort into making customer service a priority.

mkchev

24 de jun. de 2013

After having my car at other shops that could not find my problem TJ went out of him way to make sure my car was fixed correctly and kept me informed the whole time. I wish I went to the Honda store first I could have saved lots of money.

Danpip

24 de jun. de 2013

Everything was great with my experience at McGrath Honda in St Charles. I would recommend this dealer to friends and family. it is a great overall dealership

Jinitrp

22 de jun. de 2013

My wife and I took my 2013 Honda Pilot in because it was shaking when the car got up to 70MPH. When i went in TJ Taylor told me since the Illinois law is 60 MPH all he can do is balance the tires and make sure nothing is loose. I looked at him just dumb-founded he had just said this to me. I still decided to leave the car there and have them at least make sure the balance was good. I called two hours later and was told the car was ready. I picked it up and two days later was on the highway and same thing again, felt the vibration on the steering wheel at 70MPH. I decided at this time i will call the Schaumburg Honda and have them take a look. But before i did that i happened to be at my other mechanics place getting my other car oil changed, and i told him about my Honda issue and told him what they supposedly did at the dealers. My wife was picking me up and he looked at the wheels and told me off the bat that nothing had been done. The original weights when car rolled of the line were still on the car.The next day my wife went to Schaumburg Honda and they took a look at the car, they confirmed that nothing had been done to the car. The balance was off. Schaumburg Honda actually even test drove the car and took it up to 90 MPH and when my wife told him what McGrath Honda had told her, he said that's BS and they are suppose to always test drive the car whenever they do wheel work! I will never ever trust McGrath dealers again!

Tdexter

5 de jun. de 2013

Ben Jakupi in parts was extremely helpful and helped me figure out exactly what parts I needed for my vehicle. He was extremely friendly and I look forward to buying parts from him again.

St. Charles Resident

6 de may. de 2013

My husband and I spent 10-15 minutes walking the lot and was never approached by a sales associate. We then drove 1/4 mile down the road to another dealership and they were more than happy to sell us a car!

MohammadSaud

1 de may. de 2013

I brought a brand new 2013 Honda civic EX. There price was really good. Bout they took to long to do our paperwork. We were expecting to get done by 4:00 pm. But we got done at 8:00 pm. There workers also did not clean the car well.

marcdmckay

5 de abr. de 2013

I shopped my trade-in, a 2004 Odyssey, to lease a 2013 new Odyssey at four dealers to see where I would get the best price. McGrath's initial offer was literally hundreds of dollars worse per month than every other dealer I visited. When I balked at their offer, they said they could knock it down a couple of dollars per month, which was still a much worse deal than I was offered everywhere else. When I balked again, they asked me to place a deposit on a vehicle and come back the next day. In short: bad prices, gamesmanship, and pressure tactics. Why would I want to shop there again?

skyryu

22 de mar. de 2013

I had my oil changed a few months ago at McGrath Honda in St. Charles. Then, my wife went to Firestone for a tire problem and they found out the oil was overfilled and needed to be drained. So I took the car back to McGrath Honda in St. Charle to drain the oil.The manager (John, I didn't get his last name) said after checking service record on their computer,"Yes, it is overfilled. I will give you 'the benefit of the doubt' and we will correct it". "The benefit of the doubt"?, what was he implying? I thought it was an inappropriate comment, especially since I had to waste my time going there and waiting due to their mistake.He said it would be done in 15 minutes, so I didn't say anything and waited in the lobby.He was passing by me a few times while I was waiting in the lobby for 1 hour. I finally got up and went out to check on the progress. The car was sitting outside. So I asked John whether the service was done. He said that he thought someone already told me that car is done.He saw me waiting all those times, and didn't bother to ask me?One good thing from this experience is that now I know I wouldn't go there again.

nixcoder

23 de feb. de 2013

Jamie has excellent skill in his job and he has a great deal of potential for this dealership. Choosing this dealer over Toyota and Nissan was because we like the way this dealer operates and because of him.

crhuntley

29 de ene. de 2013

In September, 2012 me and my wife went to McGrath Honda to exchange out CRV for a new CRV. We orignally agreed to obtain a 2012 CRV but had to order one which was fine by us. After about a week our sales person, Derek Hulke called me to let me know that although our 2012 CRV would be late asked me if it would be allright if we would instead rather get a 2013 CRV for the same price. Needless to say I said "yes" and we obtained the very same CRV only it was a 2013. Overall, we were very satisfied with our purchase and we would reccomend to anyone looking to purchase a new Honda to go to MsGrath Honda as they will work with you to give you a great deal.

Daniel Kolb

22 de ene. de 2013

Great no pressure buying experience. Erik was very informative and friendly. Highly recommend this dealership and Erik as a salesperson. The internet sales people were very helpful as well.

James Wallis

5 de ene. de 2013

Purchased a used vehicle. Taking into consideration that there is one Sales Manager at the location, was taken care of properly. Very pleased with this dealership. Coming in a few years later to purchase a new car. Highly recommended looking into even their used inventory. Was looking at one car, but it had left the lot. Was helped by the sales person for something similar that I was looking into. So far, SATISFIED with my new pre-owned auto. Only downfall would be all of the paper work needed to fill out. Time wise, I was basically in and out

rob.modrow

3 de dic. de 2012

We recently purchased a vehicle from mcgrath honda of St. Charles. There was excellent communications with our credit union and the dealer to complete the deal, with much patience and good service. Also there was a minor error with their advertising department, and Rick the sales manager made a compromise that we felt was very fair and appreciated. I would recommend this dealer to anyone, due to their attention they give to their customers, and honesty and integrity they demonstrated for us.Thank you Rick and Jack.

petersos

8 de nov. de 2012

Last December, my husband and I purchased a CRV and Derek Hulke and Chris McGrath were the sales people we worked with. We have been so pleased with the vehicle, along with the service and expertise they provided us when we purchased the CRV. On Monday 10-29-12, I drove to Costco in St Charles with my 2 year old granddaughter and when we came out the CRV wouldn't start. I called the service dept and they immediately sent a person to jump the vehicle and then I drove to the service dept in St Charles to have the battery checked. It was entirely my fault for running the car without it completely on (I won't do that again) while we were waiting for Costco to open. The service dept checked out the battery and everything was fine and I was on my way. I can't tell you enough how relieved I was to have the service dept assist me so quickly and thoroughly especially with a 2 year old in the car. Everyone was so helpful and I wanted to pass on my appreciation for the great service that is offered at McGrath Honda in St. Charles.

Kristine Daniels

23 de oct. de 2012

Tom Koch is reason enough to buy a car from this dealership. HE TRULY IS A ONE OF KIND SERVICE ORIENTED MAN! We have been fortunate enough to have dealt with him through 4 different cars we've purchased through McGrath Honda of St. Charles. He is fair and he listens to your concerns and takes each and everyone seriously as if he was fixing his own car. You will get nothing but honesty from Tom. I was even able to consult him prior to the purchase of our last car regarding the year of the van and what if anything we should be concerned with. He has driven Honda's himself and he believes in the Honda name. Thank you McGrath Honda for bringing back a true SERVICE ICON! St. Charles is so lucky to have him because "he has your back!" He takes the worry out of every repair. That is invaluable!!!Kristine

JRiippi

29 de sep. de 2012

I was very happy to recommend my sister to McGrath Honda of St. Charles. She was very impressed by Mr. Davis's approach to selling her a Honda. Originally she was interested in a used model but Mr. Davis went above and beyond and was able to sell her a new car. She was very comfortable in his approach and she felt that she was very informed about the product and the services that was offered at McGrath. The entire staff was very professional and friendly and I will recommend McGrath Honda of St. Charles in the future! Thanks for all the help!

jbucklar

12 de sep. de 2012

Experience was very positive. People very friendly. Car was clean and full of gas.Sales rep explained all functions of the car. Financial person explained all options.

metamict

5 de sep. de 2012

Purchased a white Honda Odyssey over the Memorial Day weekend. Chris McGrath and Derek Hulke both worked with us and they were extremely helpful. It took a bit to get our exact car of choice, but they had it, as promised on the delivery date. It was our first experience with McGrath Honda in St. Charles, and I have to say it was a very pleasant experience compared to many of the other dealers I've bought from in the past or visited while shopping for this car. I'd highly recommend the dealership.

john velega

1 de ene. de 2012

very poor sales people, even management is very rude, deceiving practices, even dont honour their own internet advertised prices. we will never even think to go there.

Deanpayton

4 de sep. de 2011

Overall Great place, Good Workers, Good Cars, Utmost pro's would goob back for my next car!!! Easy dealership to get to and the salesman are easy to work with and talk to.

nuclear90

30 de ago. de 2011

Derek and Chris McGrath were very responsive to my new vehicle needs and patient with my process of deciding the best fit for my family.

zdarang

30 de ago. de 2011

Carlos was very friendly and did everything to make my experience the best one possible. Showed me all the features in my new car and explained how to use them.

gumbysz

28 de ago. de 2011

My husband and I traveled from Ohio to look at a used CR-V I had found online. McGrath Honda had the best price within 300 miles of our location! Prior to our visit I had been conversing with Rick, Jason and Jason via email. Because I was considering driving over five hours to purchase a car I had MANY MANY questions. Each employee was very professional and polite, all my questions were answered, so we made the trip. My husband and I were a bit anxious but we both agreed to walk away if something was not right or the car was misrepresented in any way. From the moment we walked in we were impressed. We were immediately greeted, we met Rick (love his sense of humor OMT) and he introduced us to Jeremy who assigned to be our sales rep. Jeremy was the epitome of professionalism while also being polite and SINCERELY personable. We drove the car and found it was exactly as described no surprises! We felt the car pulled a little to the right. Jeremy had this taken care of with a four wheel alignment on the spot. Jeremy was extremely knowledgeable, not just of Hondas but other vehicle models as well. It is difficult to explain just how impressed my husband and I were with Jeremy. Because it was an out of state purchase and we had chosen to use our own financing the sales process took awhile. During this time we were treated like family. Dan was our financial rep. and again due to our circumstances he had double the work to do. Dan was knowledgeable and polite; and made the process easy. My husband and I would recommend this dealership and we would travel there again to purchase a vehicle. Anyone considering McGrath Honda ask for JEREMY PROS you will be impressed!

vrock2011

23 de ago. de 2011

Carlos Fuentes was the consummate professional. Carlos worked hard to find me a vehicle that met my needs (price, style and condition of vehicle). Carlos is destined to have quite a career with Honda or anywhere else he chooses. Dan De La Font was also friendly and clearly laid out the terms of my loan and warranties available. I was highly disappointed in Mendoza (the manager). He failed to arrange a courtesy ride to pick me up 3.5 miles from the dealership at the Geneva train station to pick up my old vehicle.RPV (DuPage County)

yellowman1

19 de ago. de 2011

From the initial phone call I made inquiring about a vehicle that I was interested in, to the moment that I drove away in the vehicle, I was treated with respect at this dealership. The manager and salesman were honest, upfront, and easy to work with. Carlos was informative and friendly. Jason was generous enough to work with me on the price of the vehicle. After buying three used cars in two years, I have been to my share of dealerships, but the McGrath's have been the best, by far. This McGrath Honda dealership in particular has been the best to work with overall. During a time when the used car market is in a decline, finding a dealership with a decent selection of used vehicles was difficult enough, let alone at a fair price. McGrath Honda was the only dealership I visited during my search that had a vehicle that fulfilled my wishlist and budget needs. I will definitely return if I am ever in the market for a car again, and I would not hesitate to recommend this dealership to friends and family.

Roy Beatty

16 de ago. de 2011

Tony and Rick Mendoza were great to work with. We were extremely satisfied with the process and the car. The gentleman who wrote the review about McGrath being snotty needs to go to Valley Honda in Naperville. Thanks guys.

Santi02

15 de ago. de 2011

I got a 2011 Honda CRZ-EX.Derek was great! I went to another dealership was they sold the car I want right from under me.Derek at McGrath Honda of St. Charles got me everything I want and more.I wouldn't go anywhere else or chose anyone else

vanmama

1 de ago. de 2011

Jack was very patient with all of our questions and needs to compare the Odessey EX and EX-L. Luckily they actually had a vehicle to test drive and converted us from a Toyota to a Honda.

bartkowiakt

27 de jul. de 2011

Carlos was great, very attentive and looked after all my needs as a consumer extremely well. A pleasure to work with. Even in the face of the ever-present "I have to talk to my manager" charade, Carlos kept smiling and was upbeat.

fssax

26 de jul. de 2011

We had a great experience at McGrath Honda in St Charles. They worked out the perfect price for me and when I wanted a color that wasn't in stock (and very hard to find) they found it for me. My only complaint... I had asked about remote start and they told me it would add about $7 or $8 to the monthly payment. But when I actually signed the paperwork it had raised the monthly payment by $13. I know it's only a $5 difference but I wanted to keep my payment under $300 and that extra $5 pushed me right over.

STINKY02

25 de jul. de 2011

The selection of new hondas is great. Derek Hulke helped me pick the perfect new Honda Accord I was looking for. Once I found it, I shopped around, I could not beat the price or the customer service.The Accord was a surprise for my wife and the staff at McGrath went above and beyond to get the car ready in short notice.I highly recomend McGrath Honda.

Jeromeo535

20 de jul. de 2011

Joe Gallant was our salesman. He was very helpful, curtsies, and knowledgeable.The whole experience went very smoothly. I bought a 2011 Honda Fit sport Nav.And I am very pleased with it. I went on a trip to Louisville, Kentucky over Memorial Day weekend. I set my cruise control for 55mph the whole way there. The trip was 350miles one way. I checked the miles per gallon gage and found that I had gotten 48.9 mpg.I could not believe it, so I filled the tank and did my own math and came up with the same figure. I am telling everyone I know how great a car my Fit is. I am very happy with; the McGrath dealership, Joe Gallant, and my new Fit.ThanksJerome Pampinella

cpgreen

16 de jul. de 2011

Derek took good care of us from the beginning. He knew the car inside and out and was never at a loss for an answer to our questions. We didn't really know what we wanted when we came in, and he was patient and helpful. I highly recommend Derek and McGrath Honda.

lbreckmiller

30 de jun. de 2011

McGrath Honda of St. Charles was a very snooty sort of place. I did not feel important or welcome here. The sales associate I initially worked with was not as knowledgeable as the one I worked with on the return to the store. Mr. McGrath made me feel like I was not good enough for his dealership. He talked down to me, and would not give me a straight answer about my financing. In addition, two different employees told me that other dealerships are "giving cars away" and they could not reduce their price. In addition, they could not give me a competitive trade in value for my 2001 Honda. Way to stand behind your product!I will never return to this dealership, not even for free air.I am extremely happy with my new 2011 Honda CRV and very appreciative of another dealership that puts customers first.I have already warned many of my friends and associates about the lack of customer service at this dealer.

suzmail

4 de abr. de 2011

Everyone at McGrath Honda, St. Charles was very friendly. Not pushy. Very knowledgable and they answered all of our questions thoroughly. Paperwork was very organized. While we were waiting for our car we were able to use a loaner car which was a great relief.

rlee2011

30 de mar. de 2011

Bruce N was very friendly and professional. I was having trouble choosing between an Accord and another car. I test drove 3 different Accord trim lines. Bruce was patient and answered all my questions. The dealership also provided a very competitive price on an Accord SE. In the end, I chose a different model car to purchase but would recommend this dealership to others.

hmsmark

22 de jun. de 2010

Terrible! The salesman refused to let us LOOK at a car until he ran our credit score. We have very good credit and good jobs, but I had no idea if I wanted a Honda. He said he didnt want to waste his time several times and refused to show us a car until we allowed him to check s our credit. We ended up walking out. He looked very unprofessional with an un-tucked shirt and unraveled tie and acted terribly. Horrible experience! Do NOT go here!

ty83480

3 de jun. de 2010

The McGrath Honda dealership in St. Charles, IL is not a dealer that I recommend. We were lied to by the sales manager and our sales associate. They tried to sell us a van that they had just received from an auction but insisted that it was in perfect shape and would qualify to be a Certified Pre Owned Vehicle (even though they hadn't looked at it yet). We were ready to sign the papers but asked first for the Carfax report. They assured us that a Carfax wasn't available for this car because it was a dealer loaner vehicle. I presented them w/ paperwork from the glove box of the car that showed that it was a privately held vehicle. Then they brought us the Carfax that showed a major car accident and multiple servicing before and after the accident. Then the sales manager came over and said the car was still in tip top shape and not to worry about the quality of the car. I explained that since it was in a major accident that I would at least like to have my mechanic check it out. They said their department would give it a quality inspection and that they'd be in touch.