JLHaynes

25 de oct. de 2016

First I would like to thank our sales person, Cody. He worked himself to death to find just the right truck for my son and car for my wife. He took his time, asked lots of questions and made sure to explain everything. Second I would like to thank the service manager, Scottie. When there was a problem with my son's truck he went far and above what was expected of him to get the problem corrected. I can honestly say that I have never had that type of service before. Having experienced the customer service that you get from Mel Hambelton's people has guaranteed that they will get my future business. This is what car buying should be and very seldom is.

Brad

17 de oct. de 2016

my issues go straight to them and to this point they have been pretty good. Waiting on response on a couple of items but overall a lot better than the other options in town.

Julie Pierce

14 de oct. de 2016

Always easy in and out and well taken care of. Thank you

Jim Miller

13 de oct. de 2016

Had a great experience purchasing my new vehicle. One thing that would be nice is not to have to sign so many papers during the financial closing.

xbwompx

12 de oct. de 2016

bought a used car at the price of a new one. I actually wanted a new ford focus st but was told they had none and were not getting any more until next year. That was a lie they have had a few new ones since which ive asked about and was told they were already baught but yet again they are advertized online for sale. My car has dents they refuse to repair because it is used even though i paid $25,000 for a used focus st. They refuse to give me credit to compensate for a car that should have cost me $20,000. They are snakes, liars, and the second they have your money they no longer care what they sold you. First time i ever bought a new car and i will never go back. I will recommend any one i work with at cessna to not deal with them and my fellow service members in the armed forces.

Frank Mize

12 de oct. de 2016

Have been very happy with my service at Mel Hambleton. Was in this week for my regular oil change, and my service tech (Mike I think.....) was very helpful. Told me things about my truck I didn't know, and its now 3 years old!

dclizzark

10 de oct. de 2016

My buddy Brian referred me to Stan for my vehicle needs. He was very busy, yet he made time to listen to my needs and tailor a program to best fit my situation. End result: I was able to buy a new truck and trade in my Escape all in under 2 hours. No games or gimmicks -- just straight talk. Stan knows customer service and listens to your needs.

Pedro Gutierrez

1 de oct. de 2016

Quite the professional, friendly and courteous. Quick to answer my questions and make positive recommendations.

Misty Smiley

29 de sep. de 2016

Matt Rich did a great job on my window tint! Love it! My car is beautiful!! Thank you very much for taking care of her!! All around great service!! (Sorry my email was not letting me click on the link to give you a 5 Star in that manner! Darn technology! ;-) )

Jmac

28 de sep. de 2016

I bought a vehicle last Saturday from daryl Easley. I was in & out of there in 45 min. James shock was on top of his game on the financing. The only thing incomplete on my vehicle is window tinting, I would recommend these 2 guys to friends.

EKK

26 de sep. de 2016

Did a great job, especially explaining we did not need a tire balance with rotation unless there is an issue.

Ron Oelkers

22 de sep. de 2016

Everything went well ford parts are a little expensive but overall service was good. Wash dept. missed some bugs on my mirror but I'm not complaining too much since it was free.

James

20 de sep. de 2016

I came in with a 7 year old car with 100,000 miles on it, and still owed almost $9000. They got me out of there in a brand new car and my payments are only $30 more. I'm very happy.

cory.weems

8 de sep. de 2016

I have purchased two vehicles from Mel Hambelton both times I dealt with Stan Bogden. Both times he was a pleasure to deal with. STAN Gets it. I had some issues, I feel like Stan bent over backwards to do what he felt was right and get me to my "happy place" I would recommend Mel Hambelton and I do recommend asking for Stan Bogden. I will definitely continue to do business with him.

White racer

2 de sep. de 2016

Austin in finance is a great guy. He got Me in to a car I love and made sure I received a great rate from the financing company. Also if You want a great Salesman that is a straight shooter and will work for You, ask for Robert Kinney or Cody Hazard. This is The Dealership that I will always go to for a vehicle for Me and My kids.

TJB12

30 de ago. de 2016

Mel Hamilton Fors seemed to have the best selection of new and used trucks in the area. We were Very pleased with how personal and kind the staff was.

TROY ROTH

27 de ago. de 2016

I JUST PURCHASED A FORD F150, STAN,RYAN AND ZACK WERE VERY HELPFUL. THEY WENT ABOVE AND BEYOND TO HELP ME TO GET THIS DONE FAST AND EASY. THIS IS HOW CAR BUYING SHOULD BE. BUY HERE AND YOU WON'T BE DISAPPOINTED. THANK YOU TO THE STAFF AT MEL HAMBELTON.

Darrell nelms

23 de ago. de 2016

I had another great experience at Mel Hambelton Ford! I drive out of my way to get my vehicles serviced there. Everyone is always helpful and I'm in out in under an hour.

Tim

22 de ago. de 2016

I have spent a lot of money on service over the past several years on all my vehicles Ford, Pontiac, and Chevy. Never have bought a car from Mel Hamilton. My Chevrolet needed AC repair and I knew it would need a new system. I called the week of 18-22 July 16 and got an appointment for the service on 25 July 16. When I told the young lady that I would need a ride back home (I live in Derby), she wanted to know if I bought my car there, I told her no, then she said that they could not provide a ride for me because it was outside of Wichita. Needless to say, I cancelled the appt and will never go back. Plus, I will never consider buying a car there now. There are plenty of service centers who do want my business. My AC replacement also led to a fan clutch replacement and the customer service was excellent !

Jean

10 de ago. de 2016

They pick up my car, service it, and return it to me in excellent condition as it is detailed. My only complaint is that I never see a detailed copy of what they did to it.

April

6 de ago. de 2016

Quick, Easy, no stress, friendly , outstanding people and service. Will see us again!! Travis Whisler is amazing and guided us thru the process very smoothly. Thank you to all the Mel Hambelton crew for making this a wonderful experience!

April

6 de ago. de 2016

Quick, Easy, no stress, friendly , outstanding people and service. Will see us again!! Travis Whisler is amazing and guided us thru the process very smoothly. Thank you to all the Mel Hambelton crew for making this a wonderful experience!

plaunder

6 de ago. de 2016

They all know what they were doing and were very helpful. 4 stars

Jim K.

30 de jul. de 2016

We started seriously looking for a new vehicle early July and Mel Hambelton Ford was one of the locations we visited several times over a couple of weeks, before returning to Mel Hambelton to make our purchase. In addition to Mel Hambelton, we also checked out the Buick, Chevrolet, Honda, Accura, Dodge, GMC, and a couple of other Ford Dealerships. At our first visit, we were greeted by Leonard Schroeder who showed us several models of the Explorer, answered questions, and provided multiple driving experiences over a couple of weeks to help us decide if the Explorer was the right fit for us, which it was. Leonard was very patient, knowledgeable, and quickly understood our desires, and explained the various options and safety features. While I give Leonard 5 stars for helping us with the decision process, I would give the team that handles the price negotiations something less. The initial trade offer was disappointing and embarrassing, especially since our trade-in was low mileage, very-very good condition, all major tune-ups completed including the timing belt, and I suspect clean enough to go directly to the used car lot. After some strong discussion, the trade offer was increased to what we expected, which still was at least $2k below the value it would be put on the Used Car lot for. The negation team also needs to have a clear understanding of the Incentives a Buyer would qualify for, and that it is clearly understood buy the Buyer before being taken to the the Finance team. I dont remember the young mans name in Finance, but he was very patient, very knowledgeable of options, and clearly explained everything to us. I would give him 5 stars as well. Overall, we are very happy with the Explorer, and I would have and will recommend Mel Hambelton to others, and I am sure we will use Mel Hambelton again when we buy another vehicle.

M.Tracy

29 de jul. de 2016

First time in your facility AJ was friendly and informative while truck was in mech care, seen mech asked him a brief question ,nice and professional as well thank you will be back and would recommend to others

Hephner82

28 de jul. de 2016

Don't buy here! I was trying to purchase a 2011 Silverado. They were asking almost 30k with taxes, which was way overpriced to begin with. I liked the truck but they were unwilling to come down to the price I wanted. A couple days after my first visit I received a call. I talked to someone who told me we could do 26k out the door. I come in today because they asked me too and what do ya know... They raised the price. I waisted hours at this place and didn't get the truck I wanted

Daniel Potter

24 de jul. de 2016

Great considerate salesman. Tariq was excellent. The financial process was excellent as well.

NICOLE

21 de jul. de 2016

My 2nd Car from these guys and of course first class all the way! You will not find a better dealership I promise you that! I have shopped them all! I would have been taken advantage of at all the other deanships! PLEASE DON'T WASTE YOUR TIME, GO TO MEL HAMBELTON FORD! THANK YOU TOMMY SMITH, RYAN TRILLI, AND CODY WHO MADE IT EVEN BETTER BEFROE I LEFT! THEY CONNECT YOUR PHONE & GO OVER EVERYTHING! FIRST CLASS!

angelina andrews

16 de jul. de 2016

I've bought many vehicles over the years. I love driving off the lot, but hate the high pressure sales approaches I've encountered over the years and admittedly have previously settled and bought a vehicle that would work, but wasn't what I really wanted or in my budget before. Today's experience was very different. I talkwd with Ali who listened to me and set me up with Stan to find an Explorer.I then met with Stan Bogdan at Mel Hambilton Ford in Wichita. He sat down listened to what I wanted, what I wanted to spend, turned on a movie for my 5 year old son and made sure he had lunch during our visit. I went in to buy a 2016 Ford Explorer and he got me in a nicer 2017 model that I LOVE and met my budget. I spent roughly 3 hours there total from start to finish and Stan and team exceeded my expectations.I don't remember the finance gentleman's name but he listened and kept my payment where I wanted.There was also a gentleman that gave my husband, son, and I Ford tees and hats, a box to move our belongings, and helped us program everything abs sync our phones.If you are looking for a good vehicle at a good price without the stereotypical high pressure salesman, go see Stan Bogdan at Mel Hambilton Ford in Wichita.Angelina AndrewsWichita

Lavonne Ratcliff

15 de jul. de 2016

Dealer was respectful & polite. My brother in law works there & set me up an appointment on the day I needed it. I really didn't think I'd be driving home a new (to me) car... but I did. Dealer worked with me on budget and when I had to leave he made sure the car wasn't gonna be sold to someone else & got paper work going. When I returned financing was busy so had to wait a little bit but that was ok. Financial worker explained my options to me& offered other things to make sure I would be taken care of in the event anything happened to the car. I am enjoying my new car love the way it drives & handles. Especially love the cold ac. Thank you Bob!!

Wilhite

13 de jul. de 2016

I purchased my Ford F150 from Mel Hambelton Ford, through Brian Sladek almost 5 years ago (and it is still going strong!). Originally I was looking for another make / model, to which Brian was willing to help me fulfill my requests. Brian was extremely patient as I shopped; he showed me numerous options and worked with me in every way possible; he was extremely accommodating for this picky shopper! At the end of the day, I fell in love with the Ford F150 Ecoboost that he introduced me to, which is still a joy to drive. Brian is a great salesman and a joy to work with in regards to customer service. I always enjoy catching up with him when I take my truck in for routine servicing. If you are going to buy a vehicle I suggest MHF, which has been an extremely professional organization to work with, BUT SPECIFICALLY ASK FOR BRIAN SLADEK! He will take care of your needs and offer you a smooth, easy, no pressure/hassle, enjoyable buying experience! Thanks, Brian!

kepka21

13 de jul. de 2016

Cody Hazard helped my wife and I on the purchase of an F-150 that we love. He made test driving and selecting a vehicle a breeze and had a fun attitude that will make us come back to this dealership for sure. After buying/speaking with Cody and Brian Sladek it made the wife and I comfortable about buying Ford and we could tell they believe 100% in the product they sell. I would recommend these two and Ford!

Shanw388

12 de jul. de 2016

A big thanks goes out to Travis, Casey, Loren and Phil with Mel Hambelton Ford. I called yesterday wanting a 2017 Ford Explorer, they were quick to find me exactly what I wanted, got the financing done and today I went and picked it up. Travis was so patient with me when I got buyers remorse late last night and wanted numbers for other vehicles. He didn't even complain when I went back to the original vehicle. Once I got there the vehicle was so clean and beautiful right in front of the door waiting for me. I went inside and Casey took over from there, it didn't phase him a bit then I started running the numbers and double checking everything (which I might add had NO mistakes). He patiently waited as I read the contract and allowed me the time to work through my concerns. I then got a lesson on all the cool gadgets that the vehicle has to offer from Loren. Yes, I even had questions for Loren! The whole process took under two hours and I was driving away in my new vehicle (this includes all of the time I spent pondering on which vehicle to get)! I can't say enough about the professionalism and great customer service that I received at Mel Hambelton Ford. I recommend this dealership to anyone shopping for a vehicle.

Freddy

12 de jul. de 2016

I think I'm up to nine vehicles so far. Brian has been a part of all of them! You tell Brian what your looking for how much you want to spend and even the options that you want and need and he literally pulls up a vehicle that meets everything you requested. Brian, Phil, Brad and everyone at Mel Hambelton keep me a loyal customer! I would not purchase a vehicle anywhere else. In addition to the managers and Brian I want to share that their service Department is top notch and thank you Kent Kjelland in service!!! As much as anything Kent has been in large part why I continue to due business at Mel Hambelton.

Gus

12 de jul. de 2016

I have purchased several vehicles from Brian and Mel Hambelton Ford. Great dealership! I would highly recommend this dealership to anyone! New, CPO, Used...doesn't matter. This is your guy and your dealership. Brian is knowledgeable, friendly, insightful (many car guys lack that) and has a great sense of humor (helps take the edge out of car buying). I actually followed him from another dealer that closed. Couldn't recommend a better place or salesman. Always makes it smooth, quick and easy. This Time, it was less than an hour and I was already in finance! On that side of the house, they have an amazing finance team, especially James Shock. You could go somewhere else...but why?

CFlorio

12 de jul. de 2016

When ever it's time to go truck shopping I start with Mel Hamilton and Brian. I will always know exactly what I want before contacting Brian and he does his very best to find that truck. For me it must must be the color and all options that I am looking for or I cannot even attempt to deal. Last year the used truck I was looking for never turned up and new wasn't in my budget, so I gave up. Brian never gave up , every time I sent a text with questions or wanted to test drive another truck, Brian was on it momentarily at work or away he always jumped on. The truck I wasted never surfaced. A couple months later, mom needed a new car. I texted Brian told him my intrest, pulled in the lot for a test drive and Brian had the Edge running and ready to go. With mom being on a walker, that really helped, as she just moved from our car to the Edge for a test drive. She loved the car but wanted to compare to others, and that we did. I.ended up texting Brian a number of where mom needed to be with her trade in. Brian and Brad came with a counter offer, it worked for mom so I told him to get the Edge ready. When we returned later in the day, all was ready to go. Mom only had to walk into the dealership once, to do the paperwork and was quickly on her way with her new car.

Natalie

12 de jul. de 2016

We have made several purchases through Brian and have always been satisfied. I love that I can call him and let him know what I want and he always seems to find the perfect vehicle. I am not the easiest customer to deal with by all means but Brian is always patient and understand. I love love love my car Brian! Thanks again!

Kate

12 de jul. de 2016

I'm often skeptical when dealing with dealerships, however after working with Brian Sladek at Mel Hambelton I will never go any where else again. He is very knowledgeable and honest & I had a great car buying experience with him. He bent over backwards the entire process & I was very impressed! I will continue to buy cars through him. Great guy!!

Zellington

12 de jul. de 2016

I spent a lot of time at a few local dealerships before I ended up out west at Mel Hambelton Ford. I was greeted right away when I walked in the front door by Brian. I told him that I was looking for a sweet hot rod for the ladies and he knew exactly what to show me. He walked me over to look at two different Kia Souls and it was a tough choice but I chose the midnight purple, ended up being a great choice. Brian was very polite and helpful in making my choice. After we agreed on numbers he introduced me to the manager that helped put our deal together, Jason. Jason was very personable and also was an avid soccer fan like myself! Glory, Glory!! After talking with Jason for about 10 minutes and exchanging emails to keep in touch, I met Zach in finance who was the icing on the cake! He was able to cover me properly and even lower my payments. I would recommend MHFord to anybody and have sent a few people Brian's way already!! Great experience

Scott123

11 de jul. de 2016

I went down to Mel Hambelton Ford and deal with a young man named Nathan CARROLL. He was professional and courteous! He made the whole process worth it! He is knowledgable and will get you the best deal possible! Everyone needs to go purchase a vehicle from Nathan!!

Megan S.

11 de jul. de 2016

If you're looking for an exceptional car buying experience, then Mel Hambelton is the dealership for you! Here they go above and beyond to foster a culture of impeccable customer service! From the moment I walked through the doors, I was greeted as a welcome guest. I was treated with respect and my requests were heard and answered. My sales team member, Obi, is one of the most knowledgable and dedicated sales people that I've ever had the opportunity to work with. He went the extra mile to ensure I found a vehicle that not only met my needs but also my wants, and he was able to keep me in the payment range I wanted. Their finance staff is just as knowledgable and worked just as hard to find extra incentives to ensure I was able to opt for an extensive maintenance plan and again, stay in the payment range I wanted. The best part, I was in and out in a flash! I got an amazing deal on an amazing vehicle that I wanted, and had plenty of time left to enjoy my day! I could rave on and on about this dealership, however, you're not going to understand how truly outstanding they are until you go see them yourself!

Mandy

11 de jul. de 2016

Sales person was great. You should ask for Bob Kisner. Was not a high sales pressure experience. Negotiation process with the Sales Managers was a little grueling, but don't know you can expect it not to be. Financing was super easy and we were out of there in a good time frame.

Rippedoff

6 de jul. de 2016

I took my Ford Focus in to have a head light bulb replaced. They ruined the the head light unit while replacing the bulb and charged me 70.00 to do it. When the other head light bulb needed replacing I took it to a local mechanic and he replaced the bulb in about two minutes without having to remove the whole unit and so no damage was done to the unit. And oh, it cost 14.95. Needless to say that the next time that I need any work done on my cars it won't be at Mel Hamblin. Also, I will never buy another car from them either.

New Customer

2 de jul. de 2016

I'm the type of guy who finds what I want online and then goes to the dealer with exactly what I want in mind. With that being said, I called Brian up while I was driving to the dealership. I gave him the stock number of the truck I wanted to see and he had it pulled up and ready to view when I arrived. The wife and I took a look and knew it was what we wanted. Now it was time to figure the money side. I had a number in mind and after some work on Brian's side he came back with a number that worked for our family. Within a few short hours we took the truck we wanted home. Great experience at the dealership all around! Just FYI...I was in talks with the dealership across town to purchase the exact same truck but they couldn't get the job done on pricing. As I said Great Job Mel Hambelton Ford!

Michael & Gypsy

2 de jul. de 2016

We have bought 2 vehicles from here in the last 2 months and had great experiences both times. Stan the sales man went above and beyond both times to make sure we got what we were looking for! Thank you!!

Alyssa

23 de jun. de 2016

I was in desperate need of a new reliable vehicle and Mel Hambelton helped me get EXACTLY what I wanted and needed! I had a great experience purchasing my 2011 Ford Edge Limited. Not only did the guys work hard on making sure I got what I wanted they made sure that it was within my price range I gave. I never once felt like I was being pressured into getting something that I did not want. They were very straight forward with me when it came to the vehicle I was looking at and what they could offer! I even found a couple issues with the car that I was getting ( its used of course so not perfect) but Mel Hambelton is making sure its fixed for me! By far this was the best car buying experience I have EVER had. I will be coming to Mel Hambelton for all of my future car needs. :)

Jennifer

17 de jun. de 2016

I really like the convenience of the quick lane service. The only complaint I have is that even though I had a 930 appt it still took over an hour and a half to get done. Also I saw my car being parked after the service was complete and it took the customer service rep more than 20 minutes to get my paperwork in order so that I could pay and leave.

amm

8 de jun. de 2016

I was pleased, again, with the Quick Lane facility. Professional work and friendly customer service. Tyler is my main man to go to. He is soooooo helpful. He even reconnected my phone with my car and took the time to show me how to do it myself if I needed to in the future. I always feel so much better about my car and it's performance when I leave there. Service is also very quick--I didn't even have to make an appointment. Those are all pluses to me. Thanks guys!!!!

Ajybarra

7 de jun. de 2016

Went to Mel Hambelton Ford to look at a used car they had listed on their website. Unfortunately when I got there it had already sold! I met Stan and explained my finances to him thinking I was just on my way out the door. After talking with him for a few minutes he told me that he had the perfect car he wanted me to see. I was dubious but went ahead and waited and I am glad I did! The Fusion that I left with was awesome. Stan understood exactly what I needed and helped make it happen. He treated me and my family with the utmost respect that we greatly appreciated. I was only at the dealership for a couple of hours, the whole team did a great job!

Pedro Gutierrez

7 de jun. de 2016

Recently had my car serviced. A.J. Was the member that helped me. He was extremely helpful & quite the professional. He's helped me before & I would go to him again.

I hate MHF

6 de jun. de 2016

I had a very bad experience with the service shop at Mel Hambelton Ford, in Wichita KS.I told them I wanted something fixed, in addition to the other work they performed. They failed to fix it.When I discovered the problem, I fixed it myself in about 5 minutes!Totally inexcusable on their part. I wouldn't let them touch my car in the future. I would also like to point out that any reviews left on their website, that are bad reviews, will NOT be posted. Hence all the 5 star ratings. How convenient on their part. Good reviews OR ELSE.I might point out that they overcharged the hell out of me for what they did do. Trying to talk to the General Manager is not possible. It took three weeks to get through to him!Sincerely,Pissed offPS David Gray's a hired thug.

Yates

2 de jun. de 2016

We were stuck in a hard spot since my wife had been diagnosed with aggressive breast cancer in April and had to quit doing what she loves being a preschool teacher. The people at mel Hambelton ford are amazing, caring and yes I said people because they are more than just car salesman. They went above and beyond, when we can afford another car we will be seeing Tommie and Tariq

B_ro33

30 de may. de 2016

They listened to what I wanted and gave me the best truck for my budget. As a first time buyer they made me feel comfortable and relaxed.

ECUTeach4Life

24 de may. de 2016

I was recently rearended in a car accident which totaled my car. With the stress of dealing with insurance, doctor visits and no transportation, Stan made my car buying process worry free and he got me an amazing deal! I'm so thankful for the Mel Hambelton team!

Dixie J Zellner

20 de may. de 2016

I was exhausted with the games/tactics another dealerships use. I came in hostile, and tired after 3 days of missing work and getting no where. Stan listened, understood, and cut to the chase. He stayed afterhours, and had me taken care of in less than 3 hours. I got exactly what i needed, within my budget. On top of that, he also brought me a loaner truck the next day, while my new truck was getting the audio installed. He went way above and beyond what i could even ask for. THANK YOU! I thoroughly enjoyed and will continue to do my auto business through him.

Quinn Calibur

18 de may. de 2016

I contacted Stan Bogdan because I was ready to get a car that would last me a long time. Stan asked me what kind of vehicle I was looking for which included brand, make, model, year, and why I was looking for a vehicle of that type. In just a couple of days Stan had found a car that fit the exact description of what I was needing. I travel a lot so I was looking for a very reliable car that could handle a lot of miles. He had the mechanics look the car up and down for anything before having me come look at it. The car the I purchased was an 08 Honda Accord for a great price and I owe it all to Stan. He made sure that the car was exactly what I was looking for and he made the experience easy, quick, and trustworthy. I cannot recommend Stan enough for anyone that is looking at getting a new or used car.

Daniel F. Brooks

18 de may. de 2016

As always a good and experience. To date ever time I have had my truck in for service I have had good results.

nicole a meier

17 de may. de 2016

I love Mel Hambelton Ford! They are great you and treat you like your family! We have bought two cars there and will never go anywhere else! Tommy Smith helped us do a deal that no other dealership could do in Wichita! All the other dealerships tried to give us way less for trade and raised the price on the car I wanted! I promise you that you will not find a better dealership in Wichita or customer service! Best owners as well! They give to so many charities and they always say hello and are friendly. I have met other owners of major deanships and they are not friendly at all. Dont waste your time like I did at other dealerships. Go to Mel Hambelton Ford!

Bill

15 de may. de 2016

Having an up grade done on my Mustang. Chad and all service personnel are great!!

jhop2010

15 de may. de 2016

Thank you so much to Chandra and your shuttle driver for their great timing and efficiency. Also to the mechanic. Very pleasant experience.

John Rutherford

13 de may. de 2016

Stan helped me get into a new Ford Escape. He worked hard to give me the deal needed for me to purchase the vehicle. I'd recommend working with him to anyone.

DJ

13 de may. de 2016

I had to wait 1 1/2 hours for an oil change, then found out I needed an alignment. Mike did tell me I would have that long of a wait when I arrived. In all spent almost 3 hours.

Lizkeith

6 de may. de 2016

This was a good experience because they got me in quick like I requested and the customer service was excellent

schuyler.dunn.3

3 de may. de 2016

Mir was my salesman and he was wonderful, as he always is. He put my needs first and helped me to get into a brand new vehicle. Mir is kind, compassionate, and he goes out of his way to provide excellent customer care. I would definitely recommend others to enjoy the experience of buying a car at Mel Hambelton from Mir. The staff in its entirety was excellent in helping me through the car buying process, from sales to finance to the young man who showed me how to sync my phone and explained the other car features.

Dkawadi

30 de abr. de 2016

The best car purchasing experience I've ever had from being to end, I can't remember the name of the young man who went over all the technology the Escape comes equipped with but he was awesome and very knowledgeable.

David Faustman

28 de abr. de 2016

I recently purchased a car from Mel Hamilton Ford and had a great experience. From the time I walked in the front door to talking with a salesman to the finance department, I was treated like a valued customer and not a credit score. I appreciated that Stan Bogdan, the salesman I talked with, never pushed me to buy a car and answered all questions I had.

DavidLF

26 de abr. de 2016

I recently purchased a car from Mel Hamilton Ford and had a great experience. Everyone from the receptionist to sales person to finance people were friendly and treated me with respect, instead of a credit score number. Stan Bogdan, the salesman was not pushy like some salesmen can be. I would recommend this dealership to anyone looking for a good. clean used car.

Rifath Shagor

25 de abr. de 2016

This is my first car from the Ford and I had a great experience with the dealership particularly with Mr. Mir Rahman. He was really attentive to my need, courteous, understanding, and also wonderfully explained the leasing and finance options. My initial thought was leasing a car, however, Mr. Mir and Casey Bramlett diligently worked out a great deal with a very attractive finance option. Honestly speaking without their extraordinary professionalism it would be very difficult convincing me to go for the finance. I really appreciate the way these two gentlemen crafted the offer mutually beneficiary for both of us. I'm thankful to Mr. Mir to connect me with the Ford dealership at Wichita. I hope they will continue their outstanding service in future and bring value to their customers. My best wishes for you guys!!

BOB BEARD

25 de abr. de 2016

Had an excellent experience with Mir Rahman. Myself and my family have purchased 6 new vehicles. We have used Mir for all 6. We were always treated professional and courteous and he was always willing to listen to the customers concerns. Mir worked with us to get the best deal possible and followed-up to make absolutely sure every think was satisfactory. Mir has always been very reliable and does exactly what he promises he will do. Bob Beard

ERIC SIKORSKI

23 de abr. de 2016

Wow! By far the best car buying experience hand down. Mir and the rest of the team were professional, courteous, and listened to what our needs were and gave us a deal. All parties were satisfied. They are better, they did prove it, and I am the judge. Congrats Mel Hambelton Ford for being a great dealership.The Sikorski Family.

JaimieLee

23 de abr. de 2016

Just had a great experience here! Our salesperson, Stan, was extremely friendly and helpful. All the staff was amazing and we are so appreciative with all their hard work, my dad drove off the lot in an awesome car! Thank you to everyone for everything!

Winter7396

22 de abr. de 2016

Bob was so nice and helpful! Always friendly and sold wonderful cars to my mom and I both! He has been reliable before and after the sale!

bdeluca

21 de abr. de 2016

Bought a 2016 Subaru WRX with 800 mile on it and they put 2 xxxxx in the front bumper to mount their dealership plate. I drove 600 miles to get this car. When I called to bring it to their attention Jon Jackson said he would talk to someone about it. Two days pass and I hear nothing. I spoke with Cris Schul and she was trying to find something out as well. Jon called me on the 4/21/16 to tell me that they (GM, and other involved managers) were not going to do anything about it. I drove 600 miles to get this car, I bought it, so I owned it at this point and they put 2 sheet metal screws into the bumper. Jon call and apologized again. Why would you take practically a brand new car and run two screws through the bumper for your advertisement, you ruined the bumper. You would like to think that upper management would use this as a learning tool to not put screws/xxxxx in customers bumpers. Again they offered nothing. Finally I suggested they send me a Subaru license plate holder. So Jon said that he was going to send me a OEM Subaru front license plate holder to at least cover up the xxxxx. Thanks Jon, but I can not say much for upper management in the decision they have made for a "customer" that drove 600 miles to their dealership to buy their car.

Drewdrew3

21 de abr. de 2016

I was a nervous 18 year old man looking to buy a car. I had checked many dealerships but no car or person had hit the mark. As soon as I walk into Mel hambelton I saw Stan and knew this was the right choice. We walked and talked. He asked me what I wanted and we found it. We talked numbers and everything worked out wonderful. I would not had changed anything if I could had.

gpurcell

20 de abr. de 2016

Been going through Mir at this dealership since 2010 and through all 5-6 vehicles I have purchased he has been outstanding. You tell him what you want and he doesn't try and up sale or down sale you, he does exactly what you are wanting. The customer service has been excellent as well. Again starting with Mir, anytime I have had a question or needed something I can just text him, call, or just swing by and he gets me what I need. Great place and they have the best sales person I have had the pleasure to do business with.

Pazongvang

19 de abr. de 2016

I would totally recommend this place , everyone was nice and polite !! Overall I went home very satisfied :-) ! I would definatly recommend this place to family and friends .

LRNewCar1

19 de abr. de 2016

Stan was awesome and so helpful throughout this process. This was my first experience buying a car on my own and Stan made me feel comfortable every step of the way. He broke everything down so I could understand the process and he was able to provide answers to all my questions. Thank you Stan

RockinRobinICT

18 de abr. de 2016

I ended up having to purchase a new vehicle unexpectedly due to an accident. I absolutely hate car shopping! But my brother recommended that we ask for Stan Bogden when we went and I am so glad I did! He was so helpful and he made the experience much easier than I thought it would be!

Mustang fan

18 de abr. de 2016

Obi was great , no pressure to buy or no hassel . I told him what I could afford and where I wanted my payments and he made sure that it was done ...thanks Opi for all your hard work..Beth

Arvizu Family

16 de abr. de 2016

Husband and Daughter very happy with their vehicles. Thanks to Mir our Sales Rep. Mir thanks for making this a great experience. The Arvizu Family

Mike Hillman

15 de abr. de 2016

I got a great deal and enjoy in working with Ken an Tommy

kaitlyn

14 de abr. de 2016

My husband and I went to Mel Hambelton to see Stan on the recommendation of close friends of ours and we weren't disappointed. Stan took the time to figure out what I wanted in a car and made sure that we got a car that I was comfortable with and one that was in the price range I wanted to pay. He went over different options with us and in the end, I drove away in a car that I absolutely love and with a payment I'm comfortable with every month. Stan is definitely a people person and takes the time to find out about you. He's not pushy like other salesmen may be. We'll definitely come back in the future to Stan!

Harper6999

14 de abr. de 2016

I went to Mel Hambelton Ford in the market for a good used vehicle. I was greeted by Travis Whisler who immediately made me feel welcome and was eager to help me find what I was looking for. We test drove several vehicles and he didn't rush me at all. He was very knowledgeable and determined to help me find the right vehicle for me, and for the right price. It was a great overall experience and I drove away happy in my new to me (used) vehicle. I have referred several people to Travis who have bought vehicles from him as well, and were very pleased with their experience. I highly recommend him! He is definitely an asset to Mel Hambelton Ford!

Chase

14 de abr. de 2016

Stan Bogan was very helpful. The overall experience was great. We will always buy from Mel Hambelton Ford and Stan Bogden.

Tyler Calvert

13 de abr. de 2016

Very easy to work with in buying a car new or used. They where very friend and really showed that they do car about there customers. The customer service manger Tommy and Leo sales Rep was a lot of fun and help me get the price and payment affordable.

Daniel F. Brooks

13 de abr. de 2016

I took my 2013 F-150 in for service and A.J. Dutton helped me. During the service they detected an oil leak and made an appointment with the main service center. Grant Stucky helped me there and the leak was repaired in a timely manner and they had me back in my truck in good shape. My experience was such that I will defiantly return for more work when needed.

Bbuckner93

9 de abr. de 2016

My husband and I went in just looking to test drive a Taurus and a Fusion. We had to opportunity of working with Stan Bogden. He went above and beyond in regards to making everything happen for us. I got exactly the vehicle I was hoping for with the little extras I wasn't even expecting. The entire team we worked was great dealing with our unique financial situation and we are very pleased with our purchase!

Julesmarkel

9 de abr. de 2016

After an accident my car was totalled leaving us looking for another vehicle sooner than planned. Stan did an amazing job helping us to find the right fit for us. But he also answered many questions through text and phone calls. He helped us through some of the insurance issues and was able to get out of our rental car sooner to save us money. He even helped me to transfer car seats and my girls' child size doll horses to the new vehicle! Quite a site to see your car salesman carrying a pink backpack and diaper bag with 2 horses through the dealership! Very impressed with the great customer service!! Many thanks to Stan!! Austin in finance helped answer questions and spoke with my husband on speaker phone since he was unable to be there while we worked through details. Thanks so much!

Stan Rajtar

5 de abr. de 2016

I've bought a number of cars from Mel Hambelton Ford and have always been extremely happy with the whole process of buying a car from them. Stan Bogdan is the salesman that I have bought my cars from. He goes well out of his way to be so helpful from finding the right car to explaining everything I need to know. More than once he's come in on his day off just to help me look at cars. I would highly recommend this dealership to anyone that asks me.

integra20

5 de abr. de 2016

We bought a 2010 Chevy Traverse from them and the salesman lied about it having Bluetooth. He also told us the headlights were $100 to repair which was a lie. After 2 days of ownership the car is pulling hard as well. When we talked to a manager we received no help.

Dean Sims

4 de abr. de 2016

My job requires me to travel, a lot, I have had multiple negative experiences with repair shops and am always afraid to even go to a mechanic. However I am very pleased with this one. I will return whenever I need any repair work again. Not only did they fix a problen another dealer either missed or chose to ignore (twice) they were willing to give me the old parts which i will place on the GMs desk and await his response as to why they could not fix this with several opportunities. I am very pleased with their commitment to service. Ford Motor Company could use this dealer as an example of excellence! Thank you.

Mike

1 de abr. de 2016

Obi took the time to go over the truck with me on the phone that morning. I drove 2 hours to Wichita that afternoon because they had the used truck I was looking for at the right price. Great buying experience and Obi kept the sales process moving quickly. David Grey from the service department was also awesome, he took care of a battery problem even after I returned home. Great job and thanks to the Mel Hambleton team!!!!!

drcraig

28 de mar. de 2016

Another perfect service visit at MHF Quicklane! I am always treated with care and respect. Highly recommend these guys! I will be back! Craig Lashley, DDS

I hate MHF

28 de mar. de 2016

Mel Hambelton's service dept. dropped the ball from the word go. I cannot say ANYTHING good about the service I received. I was lied to as to the work performed.

Sheli1

24 de mar. de 2016

Stan our salesman went out of his way and worked so hard for us. We could not ask for a better salesman. The dealership is great.

nretzfam

18 de mar. de 2016

Car shopping is not my favorite thing, but going in knowing what I want for car payments, standing my ground, and getting what I want. It's a win-win for everyone.

JDawg69

18 de mar. de 2016

Mir has been our family go to guy when we need to make upgrades or change outs. We get his full attention and dedication when we are there. I have been buying new vehicles from Mel Hamilton since my first new vehicle in 1999. I will not go anywhere else. Mir, won't waste your time trying to get you into something that is not right for you or your family. If you want personal attention this is your guy.

Paul C

14 de mar. de 2016

I just want to say how great a salesman and friend Mir is. He's friendly and knowledgeable experienced and professional. He gives me all the information I need to make an informed decision. I truly appreciate him.

Shannie

12 de mar. de 2016

When I started searching for a car, I knew exactly the car I wanted. When I found a car I wanted to test drive, I cringed at the fact that I would have to search at a dealership. In my past experience, dealerships were negative because you would be hounded by salesman who wanted to sell you a car and the pressure was horrible! What I found at Mel Hamilton was quite the opposite to my delight! I made an appointment and was given the most amazing salesman, Mir Rahman! He walked with me through each detail and was fabulous to work with! There was 0 pressure and he went above and beyond! He even worked with me on his days off making sure I was getting superior service! He made buying a car easy! He answered all my questions and made sure the sale was perfect! If you want to buy a car, please ask for Mir! You won't regret it. Not only was Mir fantastic but the whole Mel Hamilton team was phenomenal! It was an awesome experience and I will never go anywhere else!

Tracy T

11 de mar. de 2016

I have some hiccups in my credit but Mir was able to help me find, buy and love my first car. I can only hope he's still here when I'm in the market for my next vehicle. I felt so comfortable and well taken care of even after the sale, I have continued to be checked in on. I have already and would recommend not only this dealership, but MY salesman!

Heatherdickson111

22 de feb. de 2016

Stan Bogdan at Mel Hamilton ford was great! He help me get set up with my first big purchase car and helped me get a great deal. A+++!

Pete123

11 de feb. de 2016

Stan, was professional and easy to work with. This is the third car we have purchased with Stan. What we liked best that we had a price range we could work with and Stan really worked to stay within that range and help us get the best car for our budget.

Scott123

28 de ene. de 2016

I worked a deal with Nathan Carroll and I was more than pleased! Awesome dealership. I will buy all of my vehicles from here! Mel Hambelton is the place to go for a vehicle!!

klambertsmith

12 de ene. de 2016

This is the second vehicle I have bought from Mel Hambelton and I can't say how much I appreciate my salesman Mir, and Alan the Finance Rep. They are GREAT! I went there thinking that I couldn't get into another vehicle because I was upside down on the one I had and really wasn't happy with the car I had. They let me decide what car I wanted, which was a new Fusion, and they made it happen. I will definitely continue to take all my car needs to Mel Hambelton. They even helped my dad get into a brand new Taurus. And he was upside down on the Escape that he had and he picked the car and they made it happen. I can't say enough good things about Mir and Alan. They are Great! If I need another car I will be dealing with them!

Sheris

28 de dic. de 2015

Last week a lady ran into me and totaled my car with the holidays car shopping was definitely not on my to do list not only due to time restrictions but due to my budget as well! But it was something that had to be done so I called Mir Rahman to help wit the process!! I have worked with Mir before and so has my family (mom & uncle). Mir has always given me excellent service and has been easy to work with! I tell him exactly what I'm looking for and he makes it happen! Mir is easy going, honest, and I feel completely comfortable with his suggestions and being able to tell him if its not what I'm looking for! I not only received top notch customer service from him but also Allen Spencer in the finance department these guys are definitely there to go above and beyond for you! I'm definitely a lifetime customer of Mir Rahman and Mel Hamilton Ford!!

TRIGGER

18 de dic. de 2015

We have bought two cars from MHFORD we love the felling we get when we walk through the door till the time we leave me and my wife love the fact they know us by name and are greeted by name when we walk in. From are 2014 ford fiesta we bought new in 13 and now are 2016 fiesta we couldn't be happier Tariq our sales men has gone above and beyond customer experience and well always deal with MHFORD with are car shopping needs. THANKS FOR MAKING US FEEL LIKE PART OF THE FAMLIY. TRAVIS AND KATHY G.

Chet

9 de dic. de 2015

Kareem did a great time of taking care of us and helping us purchase our new F150. I actually had to leave early to make an annual board meeting so I left my wife there to do the actual dealing for the vehicle. She was comfortable (this was her first experience on her own) with how she was treated and I think they gave her a fair price and trade for our vehicle. All I had to do was sign my name later that evening. Probably the easiest purchase I ever made. Thanks again, Chet and Brona.

hairyface

1 de dic. de 2015

bought a truck from Mel Hamilton ford and will continue to go back the cell service in the maintenance serVcis the best around that I've seen thank you mail

Rickybobby69

1 de dic. de 2015

I had a wonderful car buying experience with purchasing a new F150 and also a school car for my daughter, Brian Sladek was a great guy to work with and I never felt any pressure that sometimes I heave felt before while buying a vehicle.. All the staff treated me well from the finance department to having service done. I will definitely be a Mhford customer with my future vehicle purchases, special thanks also to Shannon Burton for follow up after my purchases.

Shaela

1 de dic. de 2015

John Santellan was my salesperson for the purchase of my car and I have never had a more pleasing experience at any other dealership than Mel Hambelton Ford. He made sure I was completely satisfied with my vehicle and took the time to actually show me the features in the car itself. I get emails from John on the status of my vehicle and makes sure I still enjoy the vehicle I purchased. If you are looking for a dealership where they treat you as a valued customer rather than just a sale Mel Hambelton Ford is the place to go.

jcacjfleming

24 de nov. de 2015

I just want to thank all of the staff at MHFord for going above and beyond the call of duty. Any time we need anything, they are there to help us out. The service department bends over backwards to make sure we are well taken care of in a timely manner and that our car or the driver of said car gets from point A to point B. We have a wonderful salesman whom always knows what we are looking for. Never any pressure to buy but keeps helping us look for the vehicles that will suit our growing family. We have had help getting into car loans that we thought were out of our league. Advice on how to get our credit rating up and keep it up. We are so thankful to be part of the Mel Hambelton Ford family and we look forward to buying more vehicles from them in the future! Thank you to everyone at MHFord.

Vanessa11

24 de nov. de 2015

Thank you Shannon Burton for your excellent service! You went above and beyond to make sure our service needs were taken care of. Best SERVICE in Wichita!!!

jack

19 de nov. de 2015

Milton Sanchez was very easy to work with, also was very knowledgable about the truck we purchased.He was also a part of getting us a good buy.After years of other dealerships, we tried Mel Hamilton and are very satisfied!Jerry & Peg Nelson

John

12 de nov. de 2015

Just want to say thanks to Ryan Trilli, my sales representative at Mel Hambelton Ford. I wanted a small car for my two boys to drive to and from school. Although I initially had planned to visit several dealerships in order to get the best deal; Ryan was prepared. I had explained what type of car I was looking for in advance of my visit. When I arrived Ryan had at least three cars parked near his office waiting for me to drive and review. After I selected the 2013 Ford Focus, he provided a Carfax report; met a reasonable price for my trade-in; and arranged for the finance department to prepared a small loan. The deal was done in about 90 minutes. Maybe it was a good idea to visit the dealership on a Thursday afternoon instead of the weekend.

Hernandez

31 de oct. de 2015

My husband and I bought 2 vehicles from Bob K. He was an excellent salesman and very informative on the new Fords. We will definatly come back and recommend others to go to Mel Hambelton.

Mmurray1

30 de oct. de 2015

This is my 3rd truck purchase and every time has been a smooth experience. Mir and rest of staff were very helpful in getting the deal that I was happy with.

shawnw2010

30 de oct. de 2015

I had a great experience at Mel Hamilton Ford and they always met our needs. They were nice dealing with us and they had a large variety of new and pre-owned cars and while they talk things over with their higher ups, there is a nice selection that you can choose from of complementary drinks from the main showroom area and comfortable chairs in the lobby with a nice looking TV to watch as you wait. The chairs in the sales area could be more comfortable. They were hard to get settled in and hard to not be restless in. Otherwise, overall, a great experience and would definitely recommend and visit again in the future. Thanks for a great deal, despite all the slow steps!

madaleno45

26 de oct. de 2015

Jon jackson is a very friendly, professional worker one of the best on your team, we were very pleased with his help, we recommend jon in the future for a great service and great guy

spectrable

20 de oct. de 2015

I purchased a Ford-Certified-Pre-Owned vehicle. After undergoing, a rigorous 172 point inspection, one week after purchase, I noticed some vibrating in the steering wheel when brakes are applied at high speeds. After further inspection, all four brake rotors were warped. Unfortunately, after spending several wasted hours and gas. I am very concerned How And Why this vehicle was advertised and passed such rigorous inspection, considering the previous owner documented this safety defect, a week prior to entering mhfords inventory. Although, brake rotors are not covered under the extended warranty program, the service team repaired the issue, resurfacing the brake rotors without any hesitation.

spectrable

20 de oct. de 2015

I purchased a Ford-Certified-Pre-Owned vehicle. After undergoing, a rigorous 172 point inspection, one week after purchase, I noticed some vibrating in the steering wheel when brakes are applied at high speeds. After further inspection, all four brake rotors were warped. Unfortunately, after spending several wasted hours and gas. I am very concerned How And Why this vehicle was advertised and passed such rigorous inspection, considering the previous owner documented this safety defect, a week prior to entering mhfords inventory. Although, brake rotors are not covered under the extended warranty program, the service team repaired the issue, resurfacing the brake rotors without any hesitation.

Wichita Firefighter

17 de oct. de 2015

This was our second vehicle purchase from Mel Hambelton Ford. Our salesman was Mir Rahman. He is the kind of person you want to deal with when shopping for a car. He was not pushy at all, and was very knowledgeable about all of the questions we had on multiple vehicles. We had no intentions of buying a car when we went, but were made such a great deal we couldn't pass it up! I have been to many different dealerships in Wichita and have never received the level of service that we got from Mir at Mel Hambleton!

spectrable

16 de oct. de 2015

This is the best Ford dealership in town. Great staff, customer focus, knowledgeable, and respectful. I have purchased two fords from this dealership. Each time, they listened to my needs, and provided excellent financing options. True Gentlemen dealership.

JND2

8 de oct. de 2015

For the last 3 cars I have gotten I have purchased from Mel Hambelton, Mir always takes care of me and my whole family. He works with your budget and gets you into a car you love.

Lisa Brown

7 de oct. de 2015

The sales people were very helpful and understanding. We found a car we liked, but didn't like the color. Instead of pushing to make an immediate sale, they helped us find the color we wanted and then made the sale. They also didn't push us to buy a model of that car that we could not afford. Very helpful!

jermay07

4 de oct. de 2015

This is the fifth new car I have purchased from Mel Hambelton. There is a reason I keep coming back. Robert spent time taking me through all the cars in the lot and they didn't have exactly what I was looking for. Robert and others searched all dealerships to find the exact car I was looking for with all the features I wanted and brought it in for me! They always take good care of you at this dealership, very pleasant and friendly people!

Amanda_Davis

3 de oct. de 2015

I purchased my first vehicle here a little over 5 years ago and had such an amazing experience I told all of my family about how great Mir and the whole company was. Mir has since sold my family multiple vehicles and yesterday he helped me pick out a brand new Fusion that I absolutely love. His customer service is unmatched and I couldn't possibly be any happier with my experience. He has made me a lifetime customer!

0808

1 de oct. de 2015

Bought a used car from here. Tariq was friendly and helpful finding the car I wanted and sent me on to Casey in finance. Casey is very rude, pushy and reflects extremely poorly on the company. After finally getting the deal worked out with him and finalized (or so I thought) I receive a phone call a few days later saying I need to come back in and do it all over because it wasn't approved. . . Seems like a good company with the exeception of Casey.

Musty1

30 de sep. de 2015

The Only thing they could have done better was to Give me the car. Excellent customer care, concern and ability to make what I wanted happen. I will recommend Mel Hambleton and Leonard Schroeder to any one and everyone wanting to buy a car.

April

28 de sep. de 2015

Very pleased and appreciative, with Travis Whisler, my salesman, Anthony Herzerg in finance and Loren Wormington for showing me the ropes on our new F150 and sending me with off with the biggest grin on my face! They are so knowledgeable of all there positions that I could not ask for anything more. I would and am recommending this dealership to everyone I see. Absolutely and amazing experience and this is how all dealerships to work, Together as a team and treat you as a person and not a number. I WILL return again!

Truckbuyer

24 de sep. de 2015

Very impressed with salesperson Wayne King, sales managers, finance personnel and final preparation staff. Overall a very nice experience. Would highly recommend it other potential buyers.

darickharriger

22 de sep. de 2015

I was in the market for a new truck and after a previous bad experience with Mel Hambelton Ford (which was eventually resolved to my satisfaction) I decided to give them another shot when I saw a truck I was interested in on their website. I contacted our previous sales rep Obi (who is great by the way) and worked with him to go over the truck. I did notice a few issues with the truck that I was assured would be fixed if I agreed to buy it, as this truck was a fresh trade in and still needed to get completely inspected. I was working with another dealership on a bit newer truck in OKC but decided to go ahead with this one as it was closer and more convenient. I worked out the numbers (again Obi was great) and we agreed on a price. I explained to them that I couldnt sign the papers until the following week because I was closing on a house and didnt want anything new on my credit until then. Since I knew my credit score, and the bank I would probably use, they let me take the truck, and took my trade.Over the next several days I noticed the grinding issue in the rear that was to be fixed was getting worse and worse. I also noticed a few other issues wrong with the truck including a broken brake controller, the alignment was off and a blown fuse. (minor, I know but I am spending 30k on this truck, you expect it to be good to go)I brought the truck in on Wednesday and Obi had a loaner f150 for me to borrow. He said the issues would be resolved and my truck would be ready that afternoon or the following day. I came in the next day to sign the purchase papers and to my pleasant surprise my payment was lower than expected because I received a better interest rate from the bank. Papers signed, still no truck, still in the loaner. Asked about it at service and they said they were still working on it and they would call me the following day. (Friday) I was a bit upset at this as I just closed on my house and needed a truck to move with, (the f150 loaner doesnt have a hitch receiver so I cant use the trailer I reserved to move) but I was sure it would have it back by the weekend.I called on Friday afternoon and was told I would get a call back after they checked on it. No call by 6pm so I called in and was told the service department was closed. I talked to Obi on Monday and he said he would find out on Tuesday what was going on. In the afternoon he said that the truck was waiting on approval and he would let me know. On Tuesday (today) I call in to check the status and was told I would have to wait for a call back from the service advisor, well he did finally call back and said my truck was STILL waiting on approval. UGH. So here I am, still waiting on my truck that I was assured would be fixed. They have had my new truck more than I have so far. I am not done moving, and have to be out of my rental by next week. My truck would sure come in handy right about now.On a side note, I did receive a call from a customer relations manager who asked how my buying experience was. I explained to him the situation (which he knew nothing about) and with no empathy to my situation he ended the call with no solution or resolution.Also, I asked my sales rep Obi about getting another key for the truck as they only gave me one and he said that he would have to get that approved as that is all it came with. This is a 30k FORD truck from a FORD dealership. They can make another key for next to nothing. I think after this experience I am done with MHF. Obi is great and I would love to continue to work with him but there is WAY too much red tape and one hand not knowing that the other hand is doing. I will let you know how this finally works out when I get a resolution.

Happy owner of a Bee!

22 de sep. de 2015

My husband and i got the pleasure of having an awsome salesman at Mel Hambelton Ford named Guadalupe. He was very helpful with my husband in his purchase of his Avalanche and the purchase of my Camaro. He was so very friendly and didnt get pushy or put presure on us. The whole buying process was a dream and i would recommend anyone looking to buy a car to go here first!

Kevin Hedrick

19 de sep. de 2015

We had an excellent experience working with Mel Hambelton Ford. Wayne King helped us feel comfortable, and he put his best foot forward every day during our search for a vehicle. I'm impressed with how easy it was to reach Wayne when we had questions during our search. Customers will feel valued!

h2okfowler

15 de sep. de 2015

With the large selection I was able to find the exact F150 I had been searching on the internet when I called from out of town. I Walked in dealership and was met by salesman,Obi who I highly recommend, only to find 2 F150's waiting for me already to test drive! Ended up buying ecoboost version and love it. Everyone at the dealership went out of their way to greet and ask if I need help. 2 family members also purchased new vehicles from Mel Hambelton over the past few months and said the same things. Received follow up call after sale to see if everything was good. Will be back, could not beat the price.

josem87

9 de sep. de 2015

It was an awesome experience working with Guadelupe Gonzalez. I will definitely be referring my friends and family to him/Mel Hambleton. It was beyond a 10 experience!!

Jeff

9 de sep. de 2015

I have bought 6 vehicles from MHF since 2006 and every experience was the same...OUTSTANDING!! I'm in the customer service business and understand that it's all about the customer experience. Obviously, MHF is all about the customer experience as they once again provided me and my family with a great experience. My sales consultant was Tariq Aness for all 6 of my transactions and he's got the customer experience figured out. I also use the service department and they also have the experience figured out. I specifically deal with Josh Proffitt and Grant Stuckey and their customer service is elite!! Thank you guys for being at the top of your game!!

Jose Martinez

9 de sep. de 2015

It was an awesome experience working with Guadelupe Gonzalez. I will definitely be referring my friends and family to him/Mel Hambleton. It was beyond a 10 experience!!

JB

3 de sep. de 2015

My wife has been living in Austin, TX for the last 5 years while I have been in Wichita. To move her here I needed to reduce my budget, a lot. I came into Ford want to get out of my lease with Infinity, payment was so high! Mel worked and worked until he could find a solution that got me out of my Car, with little money down, and into a new Escape Titanium. Then he was able to do the same with my wife car. So that day we traded 2 Infinity's for the Escape and a Focus Titanium. We have now reduced our payment by 40% and love the new cars. Mel and his team really showed me that Ford does have the high service like Infinity and Lexus which mean so much to us.

XenoStone

2 de sep. de 2015

Loved my experience getting my first car! Reggie Harlmon made it so easy to understand and was very friendly. Would rate 6 stars if it had the option to!

samiwoah

25 de ago. de 2015

After finding out we had to begin an unexpected search for a new vehicle, my husband and I were just out browsing trying to find the right vehicle that was in our budget. Stan immediately made us feel at home, he sat us down to discuss our situation before taking us out to the lot. After finding out what different vehicles we were considering and what our budget was, he showed us to the lot to have a better idea. Stan was amazing. He was so helpful and genuinely looking out for us when discussing our options. We ended up driving away in a BRAND NEW 2015 Ford Focus. Not only was it brand new, but it was the car we wanted, and best of all it was in our budget! I would recommend Stan to anyone, and will definitely continue doing business with him and mel hambelton because of him in the future.

ron123

22 de ago. de 2015

Lookup Mir Rahman at Mel Hambelton for a car buying experience that will be enjoyable. I have bought three cars from Mel Hambelton and all three I was treated like a friend. Will not go anywhere else.

SimpleMan

19 de ago. de 2015

I have purchanced a plethora of nice vehicles in my day. I was a proud owner of another GT Premium Mustang, this one being the powerful 5.0. I, as a disabled vet, just couldn't afford this one at this time, yet I just could not let it go. Bob Kisner, and all that assisted me, in a trade in, made my experience so much easier because dollar signs were not all the dealership and especially Bob, was at stake. They believe in customer service and the reputation of the 225 member team at Mel Hambelton Ford.

Garrettlee

17 de ago. de 2015

I purchased my second vehicle in 7 months from Mel Hambelton. I'm very satisfied with both of my purchases.I would definitely recommend this dealership.

EdP

13 de ago. de 2015

I leased a new F150 last week and I couldn't be happier! Thanks Phil Nightingale, Cody Hazard and everyone involved for making this experience much more than I could have hoped for! Excellent Truck, Excellent Sales Dept. Ed Parrott

Ed

12 de ago. de 2015

I leased a new F150 last week and I couldn't be happier! Thanks Phil Nightingale, Cody Hazard and everyone involved for making this experience much more than I could have hoped for! Excellent Truck, Excellent Sales Dept. Ed Parrott

jgilstrap

11 de ago. de 2015

I worked with John Santellan and Tommie Smith to buy a truck last week. I have been working on trying to get a truck for about 2 years, and have had nothing but frustration. They took the time to work with me and help get the best deal and now i FINALLY have the truck I want! would recommend them to anyone.

Joshuablack29

11 de ago. de 2015

Special thanks to Abel an Obi for a fantastic experience to buy a new Ford Taurus. I highly recommend you guys to others. Will be back for another new car in the future. Thanks again.

Cheever, Gary : Rousch Stg 3

10 de ago. de 2015

This is the second vehicle that I've purchased from Mel Hambleton. Both times the experience was great. I did'nt feel pressured in doing anything I did'nt want to do. They really worked with me both times. I would recommend them.

un_happy_customer

9 de ago. de 2015

My husband and I went here just to look we weren't 100% sure exactly what we wanted.. We walked past a couple sales men in s golf cart! And they asked can we help you and we replied no not right now we are just looking we will let you know and one of the sales men said back to us very rude" Yea I'm sure everyone is looking" and they drove off... I will NEVER do business with these rude people EVER!!

Jparm

7 de ago. de 2015

The staff did a great job finding a vehicle that matched our needs, and explained all of its features. We talked about the benefits of leasing vs buying, depending on what financial incentives applied. After I signed the paperwork for the vehicle, a tech walked me through the Sync system, and I've received a few phone calls since to make sure everything has been going well. I'd easily recommend the dealership to my friends.

asidcracker

7 de ago. de 2015

Our salesman was Mir. He was very courteous and friendly. He was also very knowledgeable about the vehicles. He made leasing our new truck very easy. He explained everything in detail and answered any questions that we had. He was very professional. We ended up leasing an F150 and we absolutely love it. Mel Hambelton has always been our go-to dealer because of salesmen like Mir and because of their quality and care. James in finance helped us with our contract and was very detailed. He helped us secure the best rates and worked with us on our monthly payments. Jacob in delivery helped me setup my bluetooth and took me step-by-step on how to operate the truck and showed me all of the new gadgets and gizmos that came with my new truck. He was very thorough in explaining everything and told me to call him should I need anything. I highly recommend Mel Hambelton Ford because they truly care about the customer's wants and needs.

richnrhonda

6 de ago. de 2015

I love my new F150 truck. I have been a Toyota person and thought I would try a ford instead. After 10 minutes of driving, Ford is way ahead on everything. Mark Rank was great to deal with. This was my first car bought there and I will be back again.

Stephanie H

1 de ago. de 2015

The highest-pressure sales I have ever experienced! My salesman Cody Hazard was great right up until I stated that I needed more time to think and I felt uneasy about signing papers that night. Sitting in the Finance office so that I could better understand how a lease works, I quickly realized that they thought this was a done deal. I stated numerous times that I wanted to leave, wanted to wait until the next business day. I had only looked at 3 Ford Fusions, of course each with only a 10 minute test drive. I wasn't sure that Ford Fusion was THE vehicle. But everything I said was met with a rebuttal with a hint on belittling... "But you already drove several cars." "You came here last night and said you needed time, and now I spent today with you and you drove several cars. What else is there to think about?" "Why do you need to look at anything else? This car has what you asked for." The Finance guy even told me that he would likely lose his job if I didn't sign the papers! They were rapid fire in the end, both of them, and they were NOT going to let me leave. They eventually wore me down - I still cannot believe I allowed that to happen, despite my determination hours earlier that I needed time to THINK and research and understand what I was getting myself into. And of course, within the days to follow, I have serious buyer's remorse for leasing a new Ford Fusion. No, it probably wasn't the right car. No, I did not negotiate a good deal. Did they sneak a few things past me. Yep! They took those decisions and that opportunity for me to feel good about the deal away from me. In my eyes, unforgivable! LISTEN TO YOUR CUSTOMER! They should have given me the time that I begged for, and then I would have recommended them to everyone I came across. I teach and you can be sure that I will work this experience into many lectures in the future. An unhappy customer is not a good thing, but that night, Cody and his Finance buddy only saw dollar signs. Hope it was worth it. I will never forget that scene in that office that night.

Ford family

31 de jul. de 2015

My wife and I have now bought two vehicles from MH Ford and my ore s have also bought two from them now. We used Ray Norris and Tommie smith, they are awesome!! And will do anything for you. I highly recommend the dealership and these guys if you want a hassle free no run around buying experience.

nelsonc65

31 de jul. de 2015

I contacted Mel Hambelton Ford while searching online for a nicely equipped used F150. Even though I live in Colorado, Obi was able to answer all my questions, take me through a personal video walkthrough of the truck, and set up delivery service. There were a few outstanding items after delivery which Obi and others at the dealership took care of right away. Buying long distance without a test drive can be risky, but MHF offered a 30 day/1000 mile warranty which certainly helped my decision. Now after six weeks and about 2500 miles, I'm very satisfied with both the truck and the whole experience.

Emalee

31 de jul. de 2015

My daughter bought her first car with the help of Stan Bogdan. He was easy going and listened to her needs. Th finance guy James was also helpful and efficient.

College Student

29 de jul. de 2015

I'm a college student and first-time car buyer. Stan Bogdan worked with me to find the perfect car for my needs at an affordable price. After a frustrating experience at another dealership Mel Hambelton was a breeze. The process was very simple and Stan made it a fun experience rather than a stressful one. I love my car and I'm so grateful to have worked with Stan and the Mel Hambelton team.

paul craytor

26 de jul. de 2015

Mir was extremely helpful in putting us into the car we wanted and made the purchase very simple. We were put into a position where we had to either keep taking chances with our 2012 Focus and it's problematic transmission or lose our shirts trading in our car. Both possibilities were avoided and we were put into a new Escape.

carbuyer

25 de jul. de 2015

When I decided it was time to trade in my 2009 Chevy Traverse for a smaller vehicle, I visited several dealerships. At Mel Hambelton Ford, I met Stan Bogdan who worked very hard to find me a car that met all of my needs for a price that I could afford. Unfortunately, we realized that this car did not actually exist on their lot. Stan did not try to talk me into a car on their sales floor nor did he try to pressure me into changing any of my requirements. He went out of his way to answer my questions on various features of the cars and was always quick to answer text messages and phone calls as I made my decision on which car I wanted (even though he knew I was considering other brands of vehicles!) After learning exactly what I was looking for, he actually just went out and found a car that would be perfect for me! He set up delivery of a new 2016 ford fusion SE hybrid from a dealer in Oklahoma. While I was waiting for this car to arrive (only a couple of days later) he made sure I was able to use one of their current 2016 fusions as a loaner so that I could learn the features of my soon-to-be new car. During this entire time, Stan continued to quickly answer my text messages as I came up with questions about the vehicle. Unfortunately, when the driver arrived to the Oklahoma lot to pick up my car, it seems the other dealership had made a mistake and sold the car to someone else. Stan, once again, went above and beyond and found an EVEN BETTER replacement vehicle, a titanium! It arrived the same day as the SE that I was expecting, but with even more features. I LOVE MY NEW CAR and could not be happier with how the dealership handled the situation!I should probably also say that prior to this car purchase I had recently moved from Wichita, KS to Kansas City, MO. I honestly did not think I would purchase a car from a Wichita dealer, but had been back in Wichita that week visiting family. After working with Stan and his team, I will probably come back to Mel Hambelton Ford in Wichita for my future car purchases (and my maintenance/service when it is reasonable) in spite of the drive from Kansas City. They definitely go above and beyond to meet your needs. They were even able to help me understand what was required for titling the car in my new state!I can not say enough good things about this dealership and Stan in particular. If you are looking for a new car and are considering a Ford you should give him a call. I've purchased several cars in the past and this was, BY FAR, the most pleasant car buying experience (even in spite of the hang ups with the Oklahoma dealership).

Brenda Stone

24 de jul. de 2015

We bought a 2012 Ford F150. Felt like our service was good but took a long time to complete the process. We got home , wanted to take down the spare tire to look it over and there was no Jack or tool kit. They were missing from the vehicle. The spare tire cannot even be taken down without the tool kit. We were told it would cost under 100.00 to purchase a replacement from Mel Hambelton in the parts department. Ordered the replacement , arrived to pick it up and it was now 160.00. Did not purchase it. We felt like it should be replaced at no cost. Would rather go to another ford dealer and purchase it. Lesson learned. Check to see that your jack has not been removed before closing the deal. Will not likely return to Mel Hambelton.

it'sorang

21 de jul. de 2015

We actually went in to have our '14Focus serviced but looked at the new Mustangs and talked with Robert Kinney and he made the deal happen. We love our mustang !!! This is the 2nd sale he has helped us with, and we think he is great.

Prof smitty

15 de jul. de 2015

Completely changed my attitude about card dealers in Wichita.Absolutely the best service I have ever had-anywhere. I've never had to have major service because my F150 is bulletproof. But the scheduled maintenance I have had has been done competently, professionallyand without the "you need an interior air-freshener or your warrantee will be voided" crap get everywhere else. I'll give Hambelton a chance for my business for now on.mm

Ozluvr

14 de jul. de 2015

I had scheduled 4 dealership appointments on one day and only in the afternoon. I went to Mel Hambleton Ford last because it was open the latest. By this time I was very wary about what I was walking into. My husband doesn't like the big dealerships but the small ones we had used before didn't have what we were looking for. When I walked in My name was posted on a board with my appointment; it made me feel important. Throughout the whole process we had very little wait time. We liked the overall approach from the receptionist to the delivery person.

penney2

13 de jul. de 2015

The whole crew we dealt with were respectful and courteous. No one was pushing me into adeal. From the salesman (Leonard) to the financial assistant they were cooperative andexplanatory. I had put off buying a car because afraid of getting some aggressive salesman.My friend, Winkie Rollings, went the next week and bought a 2006 Explorer.

Tdjrorem

11 de jul. de 2015

We just recently purchased our second vehicle from Mel Hambelton Ford Dealership, we will never go anywhere else. We were very happy with our first experience, and the second one reassured us that they have our business hands down. Travis Whisler was very knowledgeable, effecient, and very willing to do everything he could to make us happy. We are beyond pleased and thankful for the wonderful Mel Hambelton Ford car buying experience! Thanks again, Travis Whisler, Shannon Burton, and Austin Hasse

JAMI K.

10 de jul. de 2015

I'd been putting off buying a new vehicle for a while now because, up until recently, my '98 Ford Focus had been running fine. Sure it had some rusty spots and the ceiling fabric was being held up by staples and thumb tacks, but I was determined to drive it until the wheels fell off! But the fuel pump was going out, and sales tax was about to go up, so I decided to make my first "big girl" purchase since entering the working world in my profession 3 years ago. My parents had always done the car-buying, so doing it on my own was scary! But my salesperson Guad Gonzalez was very down-to-earth and excellent at explaining the process, so the experience wasn't actually all that stressful. I couldn't have asked for a friendlier nicer salesperson. He was very helpful and I am soooooo happy with my new Ford Focus! Its not weird that I named it Rosie and blow it a kiss every time I go in the house, is it?........Naaaaaaaah! ^_^

Firefighter262

10 de jul. de 2015

This was a very good experience. There was no hidden last minute costs or non sense. Staff was very knowledgable, helpful and went out of their way for our family. Very nice!

JamiK86

9 de jul. de 2015

I'd been putting off buying a new vehicle for a while now because, up until recently, my '98 Ford Focus had been running fine. Sure it had some rusty spots and the ceiling fabric was being held up by staples and thumb tacks, but I was determined to drive it until the wheels fell off! But the fuel pump was going out, and sales tax was about to go up, so I decided to make my first "big girl" purchase since entering the working world in my profession 3 years ago. I had been researching cars for over a year and wanted something with an excellent safety rating and great gas mileage, but I also wanted something well-equipped since my old car didn't even have cruise control. My parents had always done the car-buying, so doing it on my own was scary! But my salesperson Guad Gonzalez was very down-to-earth and excellent at explaining the process, so the experience wasn't actually all that stressful. I couldn't have asked for a friendlier nicer salesperson. He was very helpful and I am soooooo happy with my new Ford Focus! Its not weird that I named it Rosie and blow it a kiss every time I go in the house, is it?........Naaaaaaaah! ^_^Oh, and they sent me chocolate chip cookies in the mail. Free cookies are always awesome!

Ford addict

2 de jul. de 2015

I might have a problem, have bought over 15 new Ford's from Mel Hamilton Ford , in the last 5 years. Started buying vehicles , from at the time ,Young Travis Whistler. He was only 18. I'm in my 40's. We have formed an Amazing relationship over the years. An actual friendship, based on trust and admiration. IF he didn't know an answer, he would find out and give me the correct one. He takes is responsibility very serious at work, and in his personal life. I am very proud of his accomplishments. Almost like a Father Son relationship. By the way we have always got the best possible deal, even for a guy that trades to much and to often.. I have never traded because I was unsatisfied, just really like my Ford's . Always watching for Ford's next ,new improved model year. Can never say enough about Bret Bowman in Finance always had my best interests in mind and always got me the best interest and loan terms available.

Raven44

2 de jul. de 2015

Our salesman helped us find the SUV we wanted. He was honest and friendly! We will recommend him to our friends and family! Our finance manager was great too! Thanks for the good experience!

Courtney

25 de jun. de 2015

Excellent Experience with Nader. Everyone was very helpful. Would definitely recommend this dealership!

dylan

25 de jun. de 2015

I was looking for a particular 2015 f-150 and Mel Hambelton did everything they could to get me the truck that i wanted. I was very pleased with the service. It was so great that my bother went there a week later and got a mustang that he was wanting.

Howard Waller

23 de jun. de 2015

Our salesperson Ryan Trilli did an excellent job of educating my wife Roseann and me about the 2015 Ford Escape, which we ultimately purchased. He was extremely knowledgeable about the vehicle and answered all our questions concerning its features. Ryan is a consummate professional and an outstanding representative of the dealership. We couldn't be more pleased with our decision to buy the Escape. We enjoy driving our new SUV and love everything about it!

teacher123

17 de jun. de 2015

I really enjoyed my experience at Mel Hamelton. The sales associate that helped me, Stan Bogdan, listened to my needs and wants and gave me different options. He also helped find me the best deal. I know I will definitely return in the future.

mhaggard

17 de jun. de 2015

This is the first car that I have purchased at MH and I know it won't be the last for my family. I was very impressed with all the facts that Mir told me about the car I purchased. He was polite, professional and a pleasure to deal with. Thanks for all you help and advise.

T.C.

16 de jun. de 2015

I visited Mel Hambelton on Monday night. They made an offer on my trade and a deal on a used truck. I told them I didn't think I would agree to it because I wanted a little more for my trade. After a night of thought, I called them the next morning to verify the truck was still for sale. The sales manager called me back and said it was and we agreed on the price. I spent 2 hours getting my insurance, property taxes, and financing settled. Then I called them back around 10am and told them I would pick it up at 6pm. Then I cleaned out my trade and got ready for a new truck. At 4pm the sales manager called me and told me the truck was already sold. And that it was sold the night before which seemed odd because I was there until closing and it wasn't sold. It seemed like they sold it. I went to a lot of trouble and it seems like they sold it out from under me today. Thanks for nothing.

Jaime

15 de jun. de 2015

My experience in purchasing my new car was very positive. Stan Bogdan was very helpful, honest, and did everything he could to get me the best deal. I really appreciate that Mel Hamilton offers discounts for teachers! Being a teacher it is not very often that I am recognized for what I do; although I teach to help so I do not seek the recignition, as long a my students learn! Thank you for all your help in my purchase. I woukd highly recommend your dealership to anyone!

KSG

15 de jun. de 2015

I knew which vehicle I wanted when I arrived so I didn't spend time looking around. The salesperson, Kevin Denison, was extremely helpful, professional, and polite. He wasn't high pressure at all. He answered every question I had. After buying the vehicle, I felt uneasy about how the finance portion went. I realized several things weren't satisfactory to me so I returned and the staff was more than willing to help me out. They got me everything I needed and I greatly appreciated their help and understanding.

mustangforever

9 de jun. de 2015

This is my third vehicle(2015 mustang ecoboost premium) from this dealership. The Salesman "Mir" has always been very professional about his job.I have been very satisfied with his honesty, integrity and a sense of urgency. My time never goes to waste while I'm there. I'm very happy with the whole financing process. I'll be back when I need another vehicle. Thank you.

fordman

9 de jun. de 2015

This is the 3rd car I've purchased from MH Ford. It has always been a great dealer. That's why I returned this time.

Ajaeger

9 de jun. de 2015

I had a great experience buying my very first car! Obi went out of his way to make the experience comfortable and exciting! I felt cared for and knew that he was putting in as much effort as possible to give me the best possible deal. To him it's not just about making the sale - but it's about forming relationships and making sure you get the car of your dreams! Mel Hambelton has a great selection and can fit any of your cat purchasing needs! The process was seamless and exciting!

Roger

31 de may. de 2015

Reggie made buying the vehicle easy, fun, and helpful! The finance manager was helpful in completing the paper work.

tkseller

29 de may. de 2015

This is the third vehicle we have purchased (two used and one new) and the third awesome experience. Would recommend Mel Hambelton Ford to anyone!

Jerry65

23 de may. de 2015

Very pleasantly surprised and please dby the whole experience; especially with my salesman, Mir Rahman. Highly recommend Mel Hambleton Ford and will definitely shop there again.

Boomer

22 de may. de 2015

This is the third car we've bought from Mel Hambelton. The staff and sales person (Ryan Trilli) were great every time. I've recommended many people looking to buy a car to them and they have always come through. I'll be back when I need to buy another car or truck.

hfurnish

22 de may. de 2015

Bob Kisner was great! He showed me a lot of cars till we found the perfect one. He and the Mel Hambelton team went above and beyond to make my first car buying experience great! Would definitely buy another vehicle from them!

ChinaDoll

16 de may. de 2015

Just want you all to know how happy I am with my new 2015 Ford Edge, which I just purchased 2 days ago. I tell you the service was beyond Great. The sale man name Mr. Mir Rahman is a very pleasant person to work with. He has sold me two cars, ( a 2014 Ford Tararus, just last year) love it, love it. The service he gives is remarkable and lastly please let me mention a a super Finance Manager, Anthony Herzberg, you were great. Without you two guys I don't think that I would have came back for a seventh time. Thanks Guys you are great!!

FAB

15 de may. de 2015

Went in looking for a good used car. With all 100 or so cars they have Stan took the time to show me the cars that fitted what I wanted! No selling up or "This is what you really need". We struck out the first trip but he remembered and called us when he saw a car that may fit. He was right, we bought it and love it! He gets a big ATTABOY from us. I am convinced that he really cared and listened to us! Not at all what we expected. Pleasantly surprised.

Bill T

8 de may. de 2015

This is my 2nd car I have got from you in the past three years. Need I say more. We got our first from Jon and I asked for him this time because of his good service and willingness to go the extra mile. Very happy with Jon.

Bartonhe

8 de may. de 2015

The employees are very attentive and always there to help with any situation that might arise. I have referred many other people to Ford and will continue to do so. Customer Service is top notch.

rsuppes

7 de may. de 2015

Had them do an oil change on 1 vehicle and new tires on another. Service was awesome as usual. I wouldnt take my vehicles anywhere else

Terri

6 de may. de 2015

Everyone was extremely helpful in the sales and finance area. Hit the 5000 mileage mark and came in for my first service visit. Dan was outstanding.

Charlie

5 de may. de 2015

Excellent service as usual. Car was in and out in 1 day for replacement of thermastat. Use of loaner car for the day was very beneficial. Thanks!

garyb

4 de may. de 2015

This is my third purchase with Mir Rahman as usual he treated me with respect and was very knowledgeable about the vehicle and made me feel at ease. Only wished he had known about 0% financing in days after the trade.

DeAnna.Hutton

4 de may. de 2015

This was our first purchase from Mel Hambelton. The staff were nice and attentive, no pressure of any kind. We found a truck we were interested in and were able to drive it w/o an escort, I like that. We didn't have to counter any pricing, got it for a fair amount, bought the truck and are very happy. Brian and Austin are great!Thank you all very much for a great shopping experience, Tyler family.

Devin Ryan

2 de may. de 2015

Mike Mitchel and his guys did a great job installing a 5th wheel hitch in my f-350 and got it done way ahead of the time they said it would be done.. Thanks a bunch MHF

joy.schmidt3

29 de abr. de 2015

I went to Mel Hambelton to look at a car that I had seen online, I did not have an appointment so the car wasn't on the lot. Our salesman was Mir Rahman and he showed me similar cars as well as set-up an appointment for the next day so I could see the car I wanted. He was very helpful and great to work with. My husband and I went back the next day for our appointment and left with the car that we were scheduled to see. Great and easy experience!

oggies

29 de abr. de 2015

The staff at Mel Hambelton were attentive, personable, and very professional. This was the smoothest car transaction I've ever.done, hands down. MH Ford has a great selection of used vehicles and great prices. I will definitely buy from them again!

kytti kat

28 de abr. de 2015

I should have waited. Even though my 2013 Fiesta had been repaired a year ago by Auto Craft, due to an accident that did over $6000 in damage to my car. In the last two months the car was having additional mechanical issues. Last month...the water pump. This month...the clutch. Thought it better to upgrade. Should have waited because it was still under warranty. Less than 19,000 miles. However.... I love my upgrade and will keep her for a very long time.

Dr Wolff

27 de abr. de 2015

The salesman did a great job in helping us get the best deal. I found him personable and informative. His effectiveness in showing our options helped.

andy

24 de abr. de 2015

Our experience with this service department has been good over the years. Those service reps I've dealt with have been knowledgeable, courteous and efficient.

Valley Center Ford man

22 de abr. de 2015

I have purchased two vehicles from Mel Hambelton Ford. What got me back for the second purchase was your excellent sales staff and low pressure approach to doing business. Mark Rank has worked with me in the past and is my (go to) guy at Mel Hambelton Ford. He has been very helpful and patient with me in helping me with my vehicle needs. I am not the easiest person in the world to deal with. He assisted me in ordering this vehicle, and I am sure I will be very happy with it when it comes in.

Brett

21 de abr. de 2015

I'm going to be honest, I can't stand most car dealers, they are too pushy, I know they are just trying to make a living, but I'm not going to buy a car from somebody who keeps trying to play a guilt trip, "if you don't buy a car I won't be able to eat" ramen noodles and rice buddy, super cheap. Anyways, I met Wayne King when I pulled into the lot, I immediately liked him, he came out and acted more like a friend instead of trying to get a sale. He was very nice and worked as hard as he could to get me in the car I wanted. Tommy Smithe from customer relations stepped in to help me make the right descision what to do with my old car and get the numbers down to where I could afford. Tommy also helped Wayne get my mom into a car that she loved at the same time and at a price she could afford which was awesome. So far I have sent two friends to your dealership, both of which bought a car from you. I am very impressed with the way everything was handled. The finance department was awesome too. Everything was just amazing for me. You guys are awesome and I will be returning on my next vehicle purchase. You guys should start a class to teach the other dealerships how to act. Can't wait to go back when it comes time to trade this car in.

Jane robinson

21 de abr. de 2015

It was a very friendly and enjoyable experience also it's nice to be recognized upon a return visit. And thanks for the tin of cookies!!

Nsigg3

21 de abr. de 2015

We have dealt with Mel Hambelton for over 15 years now & have had nothing but excellent service. From the start with our salesman Stan to the end with the delivery team! Thanks so much for letting us actually enjoy the buying process without all the haggle! Here's to many more vehicles we will purchase in the years to come!!

JoeWary

21 de abr. de 2015

We purchased 2 used cars from Brian Sladek. This was the best buying experience we have EVER had!! Brian was thorough, knowledgeable, courteous and extremely professional! We will never buy a car from anyone else.

Doug

19 de abr. de 2015

I have been doing business with this dealership for several years. All the sales service and parts staff are some of the best in the business. Over the years several of them have told me that this is the best dealership they have ever worked for and credited the owners personal involvement fair treatment and willingness to do the little extra as the reason. She has created what we as customers like and keep us coming back, a Win Win experience.

teresa

18 de abr. de 2015

quick response to issue same day scheduling very clean and nice waiting area overall great we live 1 hour away very easy to deal with our needs

MblaZe7

17 de abr. de 2015

So I live quite a few hours away from the dealership, around three hours. Mir and I were able to work through everything on the phone and overcome that obsticle to get me into my new mustang, anytime a problem arose mir was more than happy to assist me in any way.I am very fortunate to have him as my sales associate and would reccomend anyone to use him. My overall experience was a 10/10 and everything was amazing! I would reccomend anyone to go to Mel hambelton

midwest1

17 de abr. de 2015

We have purchased both new and used from this dealership and have had nothing less than excellence from them. They are committed to excellent customer service and they certainly provide it.

CHARFROMOZ

15 de abr. de 2015

GREAT EXPERIENCE WITH SALES AND SERVICE DEPT.SERVICE WAS VERY VERY HELPFUL. MATT IN THE SERVICE DEPT WAS GREAT AT HANDLING MY PROBLEM , PROVIDED SUBSTITUTE TRANSPORTATION , AND CALLED BACK TO MAKE SURE THAT EVERYTHING WAS CORRECTED AND WORKING WELL.

Explorer64

14 de abr. de 2015

I am treated with respect, and given information I can understand about my Explorer. Matt called to check on the work that was done. Thanks!

Seth2015

14 de abr. de 2015

This was the first time I purchase a new vehicle. I wasn't sure what to expect. I worked with Craig Brown.He wasn't pushy at all, he was more worried about my needs and what I was looking for in a vehicle. I would recommend this place to others. Seth Dooling

kkinder896

12 de abr. de 2015

I love to keep coming back to your dealership to renew my purchases because I know that you will work with me to get a fair deal.

Roach0621

11 de abr. de 2015

My husband and I had a great experience with Cody at MHF when we purchased our new Ford. He was friendly and knowledgable, and showed us exactly what were looking for. Cody was professional and everyone else we had contact with at the dealership was very nice and helpful. We are having some after-market upgrades done to the vehicle and Cody continues to assist us even after the sale. Overall we have had a positive experience at MHF and appreciate Cody's help, laughter, and laid-back attitude throughout the process.

Roach0621

11 de abr. de 2015

My husband and I had a great experience with Cody at MHF when we purchased our new Ford. He was friendly and knowledgable, and showed us exactly what were looking for. Cody was professional and everyone else we had contact with at the dealership was very nice and helpful. We are having some after-market upgrades done to the vehicle and Cody continues to assist us even after the sale. Overall we have had a positive experience at MHF and appreciate Cody's help, laughter, and laid-back attitude throughout the process.

Dills87

10 de abr. de 2015

Bottom line, no dealership is ever going to be a bargain for repairs. That being said they did a great job of getting my truck towed in, evaluated, and out the door. They even came in under the estimated cost. There was not the over zealous push of services that I have often found at dealerships. Suggested needs mentioned for my vehicle were within reason. Only reason I didn't give a 5 for quality is that I haven't had the opportunity to use the 4wd they repaired so I really don't know yet. Truck was returned clean (which was definitely not how I brought it in) and ready to roll.

Chucker 33

10 de abr. de 2015

Mir took care of our needs in what we were looking for in a vehicle.No pressure at any time.Great service after the sale with Matt in service!

RONNIEL

10 de abr. de 2015

Had a Ford recall and this was our first visit to MH. Dan was very friendly and professional, which was much appreciated. We will definitely be back.

Barbara52

8 de abr. de 2015

Work was completed and looked extremely good.. Scotty kept me updated on the progress of the work and had all parts to complete the work.

KC buyer

2 de abr. de 2015

Phil Nightingale, GM of the dealership, is wonderful! He has a fantastic staff from new cars to service. I've been going there for years. The service is top notch. Recently bought an Edge. Great experience and I love my Edge.

J. Hatfield

1 de abr. de 2015

Phil Nightengale and his staff are the greatest. I am always treated with respect and professionalism. Scotty Germann, my service advisor is most helpful and takes care of things without fair. Would not go anywhere else.

dzimmerman

1 de abr. de 2015

Let me begin this review with the Sales Department. Travis has been our sales rep for all three of our vehicle purchases at Mel Hambelton. He has always been dedicated to finding us a vehicle that meets our needs and budget. On this last purchase, Travis seemed to be a little more pushy than usually but in the end was able to redeem himself. During the purchase we had some concerns about an engine noise. In order to persuade us to purchase the vehicle, Ron stepped in and offered us a 2yr/24000 mile powertrain warranty at no charge in addition to the work they were already doing on the truck. The deal seemed sweet at that point and we moved on to financing. In the finance room, we were told that we could refinance our truck at a later date when we would have more funds available for a down payment. James upgraded the powertrain warranty to the bumper-to-bumper because the vehicle we purchased was still being worked on and he wanted to make sure we were covered until we refinanced. At the time of refinance discussions, James told us that we could remove the bumper-to-bumper and go back to the powertrain warranty we had been given at no charge by Ron. Seems great, right? When it came time to refinance, we tried to get in contact with James but instead he had Austin call us. Long story short, Austin informed us that we could NOT refinance at the same terms as we had discussed with James. The car note would become shorter and all warranties would be voided. At that point, it took a personal trip to the dealership in order to get the bumper-to-bumper warranty cancelled and for them to offer us a 3yr/100000 mile powertrain warranty. Overall, James had lied to us the entire time we had been in the finance room. Kind of shocking considering we've never had an issue with James before. Prior to this purchase we would highly recommend Mel Hambelton, but now, BUYER BEWARE!Update: Since writing our review, Mel Hambelton has reached out to us to try and resolve this issue. Unfortunately, there's nothing they could do to fix the situation.**Update**This vehicle purchase has become the biggest headache!! We've had the vehicle 5 months and there's already a AC component out. Since MH was all about making things right with us before, we figured we'd reach out to them. What a joke!! To shorten up the response, we were told "had you kept the warranty you upgraded to it would have been covered." That WE upgraded to??? More like the warranty we were lied to about!!! I wouldn't recommend this place, service department, or Travis to anyone!!!

rhewlett

1 de abr. de 2015

I have used this Dealership for over 10 years and received excellent service at all time from Tyler McMahan. He exceeds all expectation all times.

Brgunner

31 de mar. de 2015

i had never had anyone touch my truck for service since i bought it brand new in October 2001. i had your service team replace the spark plugs and do a engine flush. they had an incident during that process and resolved it ASAP. i was out of the country during this and relied on the integrity of you team to do the right thing. they walked me through what happened and how they corrected the issue. very impressed. i also bought my wife a new f150 in 2014 and so far the service has been exceptional.thanksbob

Sylvia T.

29 de mar. de 2015

Love my Fusion!!!! It is beautiful to look at, sit in and most importantly drive. Love how it handles. Love the interactive display of the hybrid that helps you learn how to achieve even better gas mileage. The atmosphere at the dealership is great too: they have everything to make you and your family feel comfortable such as TVs,food bar, and computers to use. The service is outstanding. The employees,managers,and owners are caring, helpful and informative. They do everything to insure your experience is great start to finish.The process is fast and efficient, but not rushed. I felt like my satisfaction was always key; their 1st goal. My Salesman was STAN BOGDAN and I can't say enough positive things about this man. He helped me though the whole process, answering all my questions. He is a great listener; hearing what I wanted, making suggestions, never rushing me though the process. In the end, the exact car that I wanted wasn't on their lot but Stan looked though Fords inventory and brought it in for me from another state. Their service department is excellent too. My new car hasn't needed servicing yet, but i have had my other cars serviced there in the past and the same rave reviews apply. Would obviously recommend Mel Hambelton Ford. If you go ask for STAN BOGDAN, you won't be disappointed!

SylviaT

29 de mar. de 2015

Love my Fusion!!!! It is beautiful to look at, sit in and most importantly drive. Love how it handles. Love the interactive display of the hybrid that helps you learn how to achieve even better gas mileage. The atmosphere at the dealership is great too: they have everything to make you and your family feel comfortable such as TVs,food bar, and computers to use. The service is outstanding. The employees,managers,and owners are caring, helpful and informative. They do everything to insure your experience is great start to finish.The process is fast and efficient, but not rushed. I felt like my satisfaction was always key; their 1st goal. My Salesman was STAN BOGDAN and I can't say enough positive things about this man. He helped me though the whole process, answering all my questions. He is a great listener; hearing what I wanted, making suggestions, never rushing me though the process. In the end, the exact car that I wanted wasn't on their lot but Stan looked though Fords inventory and brought it in for me from another state. Their service department is excellent too. My new car hasn't needed servicing yet, but i have had my other cars serviced there in the past and the same rave reviews apply. Would obviously recommend Mel Hambelton Ford. If you go ask for STAN BOGDAN, you won't be disappointed!

WSVin78

25 de mar. de 2015

I have bought a few cars in my time. I have always looked at the process with a particular sort of dread akin to going to the dentist for a root canal or the IRS for an audit. I was expecting to spend hours upon hours of arguing and haggling as I had done so in the past and recently done so with a couple other dealerships. From my first call to when I signed on the dotted line for my 2015 Ford Escape I didn't go though any of that. The sales and finance people I worked with were pleasant and not pushy. I told them what my family and I needed and what I was able to afford. They went above and beyond with their performance. They even managed to find me a better deal after the initial deal was struck. These guys are different and in a good way. I'm definitely a Ford guy now and all my business will go through Mel Hambelton.

Christopher.roddey

22 de mar. de 2015

From the first time I contacted them and told them what I wanted, they did not rest until I was driving away with exactly what I was after.

Kyle

20 de mar. de 2015

I have always shopped here for a reason they are always low pressure, they are friendly, and they are always fair on prices and dealing.

LoveCars

17 de mar. de 2015

One of Mel Hambelton Ford best customer. I have a car addiction so I buy a lot of cars. I always buy from MH because of the employees are always friendly. Bret is the best finance person in Wichita, Ks. Also, we only use one Salesman. Travis-he gets us the best deal.

Joe

17 de mar. de 2015

Comment:Awesome dealership. Excellent customer service. A++ service. Great people to work with. This is a dealership you can trust. They go the extra mile to see that you are satisfied. I will never deal with another dealership except Mel Hambelton. The only negative is they ran out of free Ice scrapers........ But they keep in contact to see how things are going with my used car.....and see if I need any help

TBRays3Girl

16 de mar. de 2015

Working with Stan and Mark in finance was the best choice I made! I've never bought a new car and the the hurdles they jumped for me and the amazing customer service they provided helped me beyond my wildest dreams. Stan found a car that was perfect for my growing family, shared his personal experience and even helped me with little tips along the way! Mark in finance worked his fingers to the bone to help me get what I needed and where I needed to be successful later on down the road, he didn't have good credit to work with but worked wonders with my trade in and get me on my feet. Stan has continued to impress me almost 3 months after my sale! He is always available to my needs and gets me help quickly!

lagunabluem3

9 de mar. de 2015

I must say, I've done more than a handful of car deals over the years and was so incredibly impressed with the experience at Mel Hambelton. The whole experience, top to bottom, was very different than anything I've ever been a part of. Obviously, the car deal was good or I wouldn't be writing the review, but Stan, my sales guy, was awesome. No pressure. Extremely helpful. I can only imagine how many hours he had in this car deal, which was a deal that he wasn't going to make much on. The staff around the dealership were great, the Finance Director was great...it was really a very pleasant and enjoyable experience. I love my new car, I love the deal I got, and can't wait to tell others that I actually enjoyed my car-buying experiecnce at MH Ford!JS Wichita KS

Goldie locks

8 de mar. de 2015

I did the pre-approved app. Before even going up to the dealer. I already had my eye the car I wanted. They were even nice enough to have the car ready for a test drive for when I got off work. Next night I went up did all the paper and was able to drive off. 3 days later I got a letter say I wasn't approved. It happened few more times from all these banks saying no. It was so never racking know that I wasn't financed and was driving that car. About 3 weeks it finally got approved. Its was nice because at ARP did go down the payments stayed the same. I wish that they would of said how long it was going to take. Now the service part of mhf I will not recommend to any friends. I had the car inspected. I was informed that the tie rods needed to be replaced. The shocks need to be replaced by next oil change. Which, was not till may according to sticker on car and the car itself said the was fine. So I took the car back to get the tie rods fixed since they were the major issue. They did fix it but after receiving the car back the oil was low. Now back to when I got it inspected, they mechanic said the shocks would need to be replaced at my next oil change. $800 for that... So its real nice and convenient that after getting the tie rods done the oil is now needed to be changed. Real nice. I will not have my car serviced there again. Oh I probably should have taken the navigation system cutting off by itself as a red flag. It stopped working as soon as I drove off lot.. Guess I'll do better nice car time buying

doug

8 de mar. de 2015

problem vehicle and service took care of it. it was timely for what had to be done and it was done to or above my expectations.

atack

6 de mar. de 2015

I took my truck in knowing it had a few issues. But with 150k miles, I have hardly had to do much yet. Turns out, the issues were minimal. Even though an additional issue popped up after the service, I had a feeling there was more. These aspects are beyond there control. What made the service easy was I was able to get a ride to work after dropping off my truck. When the service took longer than expected, they provided a loaner car through the onsite rental service. For the small cost that I paid to get oil changed, drive belt replaced, tires rotated, wheel bearing repacked and the fact I drove a rental for two days and spent the same money as an independent shop I couldn't be happier. They took care of me with service you don't see anywhere else. Hopefully when I look for a newer truck soon, I can find what I like out there.

Paul Schmidt

5 de mar. de 2015

I went in looking for answers as to,why i was having such a problem with my truck. I stared with James Shock, who was my sales man but now in finance. He pointed me to where i could get my answers. Well long story short I replaced my problem with a new truck. I did this on. My,own with no pressure from anyone. My salesman was Jon Jackson,he w w nt the extra mile to make sure iwas not only happy, but made sure I got the best deal I could. There was alot of haggling but i won out and got the deal and the truck I wanted. I came in mad and upset and left more then happy

Brian

5 de mar. de 2015

Had a great time working with Stan. He was friendly and helpful and willing to go that extra mile for me. I was very disappointed when I asked for the price I needed out of my truck and didn't get it. Mel Hamilton made a nice profit off my truck and it didn't take them long to sell it again it was nice other than the hood was a little fade in one place. Just think it would have been nice to get what I wanted out of it. Thank!! Stan

rody

4 de mar. de 2015

I have done business with MH Ford for 5 years or so. I recently purchased my 3rd vehicle from them. Everytime I do business with Phil and the crew at Mel Hambelton I am amazed at the quality, promptness, and personal attention they demonstrate in their customer service. I have recommended a couple of friends and family members to MH Ford and they have all come away from their purchase and service experiences feeling the same way. Great people and a great operation!

rody

4 de mar. de 2015

I have done business with MH Ford for 5 years or so. I recently purchased my 3rd vehicle from them. Everytime I do business with Phil and the crew at Mel Hambelton I am amazed at the quality, promptness, and personal attention they demonstrate in their customer service. I have recommended a couple of friends and family members to MH Ford and they have all come away from their purchase and service experiences feeling the same way. Great people and a great operation!

kspor

2 de mar. de 2015

after a full review of my truck they found some items in need of work and fixed. Fast and efficient. Only place we take our vehicles and they always do good work

Scott Minner

1 de mar. de 2015

Wife searched and found her dream car. Guad was great and Mark was great! Being in the commercial janitorial world (HHM Facility Management), I know how customer service should be and these boys delivered! Not only will I return for personal but they will now have all my commercial business (Fleet of 7). Glad to build this relationship with Mel Hambelton Ford and look forward to see what we do in the near future.

rsuppes

28 de feb. de 2015

Great service as always. They are easy to work with and make sure I am happy. I like that they call after thr service is done to check and make sure everything was good.

Barbara Doherty

27 de feb. de 2015

I purchased a 2013 Fusion on 2/21/15. This was my 3rd car purchase from Mel Hambelton. The salesman I worked with was Mir. I found Mir to be very helpful and friendly once I told him what I was looking for he found what I wanted in no time. My brother has also purchased 3 cars and all of them have been from Mir. The gentleman by the name of Mark helped getting me financed he was also very polite and friendly....The only reason I come back to Mel Hambelton is because they have great customer service friendly atmosphere....The only negative comment I would have is the customer service survey is not very user friendly. I think instead of having to go 6 different sites they should be combined somehow. Other than that everything was GREAT and I will be doing business with Mel Hambelton Ford and Mir in the future.

kevin1212

22 de feb. de 2015

Brian was very helpful and so were all the other staff that assisted with the purchase of my car. I want to thank mel hambelton ford and staff for such a great deal and experience.

LWalker

22 de feb. de 2015

I started out looking online. If fact spent a lot of time getting questions answered and communicating through text messages with my salesman. Sounds impersonal but I was enjoying it and things worked well that way. I flew into town and was picked up at the airport by a gentleman that was extremely friendly and courteous. I met my salesman and immediately felt I was an inconvenience. He was working with some other customers so he told me to go look at the car while he 'got them out on a drive' which felt like he just wanted to get them preoccupied now because he knew I came to buy. When I talked to him about the car, he was a typical salesman. Did not want to hear what I was saying, just that I should understand how great of a deal I was getting and I won't find that price anywhere else. He seemed to forget I already shopped a whole another state before coming to Kansas. I knew what the car was worth. I was getting a good price, but no deal of the century. Felt like he didn't want to take the time to have a personal touch, just move me along to the paperwork. I never saw him again. Pretty sad. He should have been there to send me off in my car. The 'finance' person was terrific. I was actually given back to the same person that picked me up from the airport to retrieve the car. I felt this was my salesman's job to be doing this. However I knew the person that picked me up and that was now taking me to my car - actually understood customer service. He was incredibly friendly still and very personable. I wish I knew his name and I wish he was the one receiving credit for the car sale. He was the reason I left pleased, not because of my salesman who was no where to be found. My family that lives locally asked me what I thought about Travis and I told them he was the typical careless salesman. They agreed as they met him when they previewed the car for me. Liked the dealership but would not recommend Travis to anyone that wants to feel appreciated.

Ksujames

20 de feb. de 2015

I came in with a broken mirror and 30 minutes later, it was fixed! So impressed! I couldn't believe I didn't have to leave the vehicle overnight.

WF1915

20 de feb. de 2015

My review would have to be if you are thinking of this dealership, don't walk but run fast in the other direction. Without going into details, pay VERY close attention to any paperwork they push in front of you to sign and if it isn't a accurate, stop and walk out the door. Your best bet is to just not stop at this dealership. No problem with the salesman, it's just when their manager and the finance people get involved, you better be aware. The process is to keep you there and wear you down that your finally in a hurry when you get to the paperwork, WHICH IS WHERE YOU NEED TO BE AWARE OF WHAT THEY PUSH IN FRONT OF YOU. Don't sign if in doubt.

Chelsi

17 de feb. de 2015

My husband and I went to trade our SUV for a bigger SUV ... the negotiating process was quick and painless. Did a deal on a vehicle that had some issues with everything working properly. They didn't make excuses, they got it back to service and began to fix the problems. Sent us home in another vehicle while our concerns were fixed properly. Overnight I decided to purchase the loaner vehicle instead. . They made that process quick and painless too. First time I have EVER enjoyed my car buying experience.

Whittend

15 de feb. de 2015

Before calling the service department, we were upset that we were already having problems with a 7 month old vehicle. Because of the polite and friendly way we were treated we walked away very satisfied. We will be back.

Missi

14 de feb. de 2015

From the minute we met Stan Bogdan it felt like we were friends and that he had our best interest in mind. I felt that he went to bat for us. I know buying a car can be a long and stressful ordeal, buy Stan kept it from being that. We will definitely come back to Stan for our next vehicle!

Rickard

13 de feb. de 2015

Buying a car is such a long process so we were dreading that encounter. However, our salesperson, Mir Rahman was great and made the process for us pretty painless. We found a car and are happy with our purchase.

Robin Murrell

13 de feb. de 2015

Love my new 2015 Ford Fiesta. Thanks to everyone who helped me.

crystal

13 de feb. de 2015

Very friendly, good prices, very good experience, would definitely recommend to friends. ..in fact I did...Madilyn Unruh and Robert Rocha came in and bought a 2015 ford fusion, because I sent them...told them great experience. ..thank u

Austin

13 de feb. de 2015

Would definitely recommend everyone to Mel Hambelton Ford in Wichita!! Everyone was super nice and did their best to find the used vehicle i was looking for! Kareem called me once everything was settled to make sure i was hapoy with my purchase, and he called again when he found out my truck had to be in the service department for some work to make sure eveything was going alright! Great people, definitely buy your vehicle from them!

DwaneB

11 de feb. de 2015

The difference in car purchasing is the Sales person. Many dealers have good parts and service departments but to find that Sales Person that you immediatly feel you know and like is rare. Mel Hambelton has a true gem in Stan Bogdan. From the time I walked in with my 83 year old mother only to look at vehicles that were eaiser for her to get in & out, we were in great hands with Stan. Never did he pressure us.He's taken care of my mother from start to finish and she's delighted with his helpfullness. All aspects of getting her a new car have been rewarding. She loves it........and the "Helpful" actions & attitude from Stan made a difference. Your a good man Mr Bogdan, thanks for helping us!Thank You Stan - I'll be backDwane Blackburn

mhertzler

9 de feb. de 2015

I walked into Mel Hambelton to buy my first car and was set on NOT buying a brand new car because it was out of my price range. Stan did an amazing job answering questions, explaining things how I could understand them as a first time car buyer, getting me into cars to test drive, and kept me where I wanted to be at. I ended up with a NEW Fiesta and I am still in the range I wanted to be at for my payments! I never felt pressured once and I know if I have any issues that they will be there to help me! I highly recommend Mel Hambelton and Stan!

Sam Sanders

7 de feb. de 2015

I was looking to buy a used Toyota Camry with low mileage. Obi took me right to the car I wanted to buy after a few test drives. It look like a good fit. Obi was able to answer all my question and, call me up afterwards to make sure everything was working as expected. The car get ~30 miles per gallon perfect.

ssanders

7 de feb. de 2015

I was looking to buy a used Toyota Camry with low mileage. Obi took me right to the car I wanted to buy after a few test drives. It look like a good fit. Obi was able to answer all my question and, call me up afterwards to make sure everything was working as expected. The car get ~30 miles per gallon perfect.

rsuppes

5 de feb. de 2015

Very professional! They serviced both vehicles for me and I have no complaints. That is why I keep going back. They go beyond what is asked of them.

tim4386

30 de ene. de 2015

Went into MHFord looking for a used F-150. Used because of my price range. Wasn't able to find one with Brian Sladek but he found so many rebates on a 2014 that I was able to get a brand new one for a little bit higher than my price range but still able to do it! This is our 3rd amazing experience with Brian and MHFord and it won't be our last!

KMRose

30 de ene. de 2015

Travis did a great job in finding me a vehicle that would work for me. I appreciated all the effort he put into helping me. Thanks - I love my new car!

Jjschale

27 de ene. de 2015

My opinion of This Dealership is that it is top Notch. We would recommend it to anyone. We have already recommended it to skmone who has also purchased a new car. The finance people bend over backwards to get deals put together

Bobby Glennon

24 de ene. de 2015

This is the second car in 3 years I've purchased from Mel Hambelton. I was in a wreck and it totaled my car out so I went back there. I told Ryan Tirilli what I wanted and my price. After looking at all options he showed me numbers for leasing a car. I was very pleased he looked at that as an option for me. Trust me I can't stand looking for cars but the way Ryan goes about the business is first class all the way. I will never go to anyone or anywhere else in the future and I will go back in a few years to get my soon to be wife her new car. I never usually write these reviews but I feel at this point I need to tell everyone to at least give this dealership a shot!!

legend

16 de ene. de 2015

Once again Stan out did himself in customer service. The dealership has taken care of not only me by my parents and in laws with caring and honesty. I highly recommend them. Stan is the best!

Jerdog

10 de ene. de 2015

Tremendous service finding the exact vehicle I wanted; very knowledgeable and refreshingly pleasant to deal with. I highly recommend their staff to deal with, especially after visiting so many other local dealers.

John W. Ellis

8 de ene. de 2015

Helping an old man out. I had leased a 2013 fusion from Mel Hambelton Ford and really enjoyed the car. I will be 76 in april and My wife and I had a hard time getting in and out of the car though at first buying the fusion we wasn't having this problem. What a difference a few years make. We now own a 2015 Ford Escape thanks to these good people. I live in Lincoln, Ks. and there are closer dealerships but I like the service they give. That's what keeps me coming back. I don't remember all the names I dealt with that day but all was courteous and helpful. I highly recommend them. They also have great food there for lunch.

gpoleski

8 de ene. de 2015

Best experience we have every had in buying a new truck. Thank you to the Mel Hamilton team. Great service all around. From the time we walked in to the time we left. We had lots of questions. Even on extras we wanted to get later. Thank you guys for all your help.

Troy & Julia Strnad

8 de ene. de 2015

He was able to get us in fast and out. Excellent service. Just another example of why we have chosen to buy all of our vehicles at Mel Hambelton Ford.

JH

6 de ene. de 2015

We came to Obi our sales guy with very challenging credit n he worked tirelessly to get us a good deal on a new car. He treated us like human beings during the whole experience, along with the finance team. I recommend Obi for your next car purchase!

Kevin Bus

6 de ene. de 2015

I recently bought a 2010 Corvette from MH ford. I was buying it without seeing it as I found it on line and live Approx. 550 miles away. Jon Jackson was very accommodating on most of my request for info on the used car. He was able to send me videos of a walk around on the car showing how clean the car was. Although not all minor scuffs were seen on the video it was represented quite well. I had to have MH ford transport the Vette for me to Minnesota. I was quite apprehensive about this as this Vette as now "My Baby"! The car showed up in good shape and you could not have asked for a better transport driver(Bob H.). He was the best! Overall my experience was very good. I was taking quite a chance doing this long distance deal but MH ford took good care of me. Now I just can't wait for Spring to arrive next May so I can enjoy my purchase!

Bobermeieratcox.net

6 de ene. de 2015

Once again Bob knocked it out of the park! He is a great salesman and takes time to explain everything about the vehicle you are interested, he also takes the time to get to know you as an individual not just a number/person that walked thru the door off the street. Great Job Bob!

steve126

5 de ene. de 2015

Had contact with internet sales person and a car salesman. Requested information several times for 3 weeks from both of them, no one returned anything to me.

Brian

5 de ene. de 2015

I have had many experiences of purchasing new vehicles for my business. When walking on to the lot of Mel Hambelton Ford was I was greeted by Stan Bogdan who introduced himself and asked if he could help lead me in the direction of a certain vehicle. I stated that I wanted to simply look around and see what struck me. He let me be, did not pressure me and allowed me to do my looking while checking on me from time to time. High pressure sales or feeling like I am not able to take my time while searching for vehicle has always been a big turn off to vehicle purchasing in the past. During the process of making a couple visits to the dealership Stan remained in contact with me and I found the truck that best suited my needs. Stan was very knowledgeable of the product and was very willing to take multiple vehicles on test drives. Stan worked hard to make the deal happen to allow my company to purchase the Truck. If you are looking for a big selection of trucks, low pressure sales, high knowledge of product and a team that will go the extra mile to meet your needs then go in and ask for Stan and he will take great care of you. Thank you to Stan and to all the Mel Hambleton team for making my purchase possible. -Brian W.

charlie

3 de ene. de 2015

From the minute we walked in the door , until we drove out with our new 2015 Mustang GT we were treated with respect courtesy and never rushed. They made it apparent that our satisfaction was their top priority. Mark and Brian bent over backwards to help us make our dream come true. The delivery team cleaned up our jewel and topped off the tank and did a great job explaining how everything works in the car. Plus we got some free stuff!! Overall I give 5 stars in all areas! If you're looking for a vehicle, go see Brian and Mark. You will be happy when you drive away!!

Chevy Colorado

1 de ene. de 2015

Very Satisfied with the service I had done on my Colorado truck. Dan Hickey put me in a rental at no cost to me which allowed me not to have to wait around while they diagnosed and fixed my vehicle. Not many, if any, dealerships would have done that. It is always a pleasant wait at Mel Hambelton Ford when I do have to wait for an oil change or fast lane fix. With the Internet service and the little cafe right there, the time goes by very quickly. Thank you. Keith E.

Millermas

29 de dic. de 2014

Phil and his team are the best to work with. I've always hated buying cars and the negotiating process. Phil makes it so easy. He goes out of his way and blows the socks off of customer service! As long as he is at MH Ford I will never purchase a car elsewhere!!!!

April

29 de dic. de 2014

First time at this location and they have made a lifetime customer! Shannon Burton, Travis Whisler & Mark McCasland were absolutely amazing. TEN TEN TEN stars!

tim4386

24 de dic. de 2014

Scotty is great. He is one of the reasons that my wife and I continue coming to MHFord for service. He knows us each by name and is always so happy to help us.

Lori

20 de dic. de 2014

It was so nice to have my car picked up in Hutchinson and not have to drive to Wichita to have it serviced. Matt Rich was amazing! He went above and beyond to make sure my car was serviced satisfactorily. My car was returned to me in a very timely manner and I was very happy with the results!

pschmidt215

19 de dic. de 2014

This is not the first truck I bought here,and probably won't be the last was shown several options and choices . I was never pressured into buying something I did not want or need it was my choice. I gave them my demands on price and was met with a more then a fair

cowboycruzer29

18 de dic. de 2014

We found the used vehicle we wanted at a resonable price. The problem was, the vehicle changed from the condition it was in initially. We looked at the Chevy Avalanche on line. All seemed to be fine. When we first visited the dealership, the three pannel bed cover was missing! It was in the online picture, but was missing when we went for our first test drive. No one seemeed to know what happened to it. The console covers were sprung and did not open as they should. The DVD headphones were missing. The dash board was cracked in two places and there was a gap in the seam on the dash. In spite of all of that, we liked the truck. On our second test drive a week later, I noticed a chip in the windshield that had not been there the first time we drove it. Our salesman, Obe, assured us that all of those problems would be fixed. Six weeks and two days later, were informed that all of the parts were in and we scheduled our service appointment. Used bed covers were found, a brand new console cover was installed, and the dash cracks were glued back together. Two days later, the DVD headphones were delivered to my home. While I really do appreciate the fact that all of the fixes were made (except for the windshield) AND at no cost, I am surprised they had to be done at all. Shouldn't the vehicle have all of the accessories in place before the vehicle is shown? We could have given all excellent ratings if everything, INCLUDING THE WINDSHIELD, had been taken care of before we bought the truck. You "Went the extra mile" but you should not have had to do that.

Teresa C

15 de dic. de 2014

Mr. Craig Brown was vey helpful walking me through every step in the process of buying my 2015 Escape. He even road with me while I test drove the car. He even explained all the bells and whistles of operating the car.

Idontcare35

15 de dic. de 2014

Mr.Craig Brown was very helpful in helping me buy a new car. I looked on line before coming to Mel Hambelton Ford and he picked out the same one that I did online, He was very helpful in showing me all the bells and whistles while we were on the test drive.

soni.ruble

15 de dic. de 2014

We came out to show our 2012 Edge as used cars were needed. We had no intentions of buying a new car. However we drove away in a new 2014 Edge and we love it. A special thanks to Ray Norris and Jimmie Smith for working with us so hard. They both made a stressful situation easier. Our finance person was great too.

fischere27

13 de dic. de 2014

Craig our sales guy was amazing he listened to what I wanted and he found the perfect vehicle! Mark our finance guy went above and beyond for us! He got us the exact payment we were needing! Overall mel hambelton has been the best experience I've ever had getting a vehicle ! Thank you guys are all your hard work

Dallas Roeder

11 de dic. de 2014

would have been better if the loaner car didn't reek of smoke!!!! And If they would have left me a truck, because they took my truck..

aprilnoz

10 de dic. de 2014

Stan Bogdan took time to learn my needs and wants and helped me find the perfect vehicle for my family. I love my new car and the ease Mel Hambleton Ford made the process.

apridgin

10 de dic. de 2014

Stan Bogdan took time to learn my needs and wants and helped me find the perfect vehicle for my family. I love my new car and the ease Mel Hambleton Ford made the process.

Matt Hartley

8 de dic. de 2014

Joel is great at what he does he's not pushy and very respectful and listens to what the customer wants and does his best to get them that. I appreciate everything he has done for me I would recommend any of my friends or family to him.thanks joel

tsmith58

8 de dic. de 2014

Matt Rich did a great job getting my F150 taken care of. He went out of his way to work with me and get my truck serviced. The best experience with getting service work done that I have ever had at any dealership.

SGraves

4 de dic. de 2014

Joel did a good job, and he was not pushy. He did his best to help us find what we were looking for. Joel was very friendly, and he did not waste our time. We are pleased with the buying experience, and we are enjoying the new car! The quality of repairs rating is due to the door ding not coming out all the way. It looks much better than it did, but part of the deal was to have that repaired.

digsgraves

3 de dic. de 2014

Joel did a good job, and he was not pushy. He did his best to help us find what we were looking for. Joel was very friendly, and he did not waste our time. We are pleased with the buying experience, and we are enjoying the new car!

Teresa Ballinger

2 de dic. de 2014

Larry & Mark were great!! They were quick/efficient/friendly and easy to work with. met my expectations.I have had BAD experiences in the past with buying cars so I was very happy it went smooth and fairly painless on my part. Great buying experience. If the service is as good as my guys were we will be back!Thanks for making my 40th Anniversary Surprise for my husband a good and fun day! He loves the truck!Thanks again Leonard & Mark

jdsellin

1 de dic. de 2014

Everyone that we worked with and talked to were very informative, answered all our questions, and were extremely friendly. Our salesman was not pushy, allowing us to purchase the vehicle that we felt was best for us.

barbara.spurlock.75

29 de nov. de 2014

Kareem always meets or exceeds our expectations. He isn't pushy and knows how to handle our needs perfectly. He doesn't make us wait very long at all.

Delilah crossetter

26 de nov. de 2014

Everyone from the ladies at the desk to the exit team was more than helpful. Buying a car can be a stressful experience and everyone made it a smooth and easy pain free process. Our sells rep was great, he went over all of our choices to make sure we got what we wanted. I would come back again and send all my friends out to purchase their next car.

JoeWary

26 de nov. de 2014

I have taken vehicles to many different mechanics throughout the area. After taking my vehicles to Mel Hambelton Service and Quick Lane, I will never go to another mechanic. They are always friendly, honest and upfront with what is happemning with my car or truck.

dissapointed potential customer

25 de nov. de 2014

I went to an event that Mel Hambelton Ford was hosting, the event was great. I was leaving the event and found that my car had been back into in their parking lot. (Private property, yes I know) I went and spoke with a manager who came out and looked at my vehicle with me, that manager wrote down where my car was, my name and phone number and said he would give me a call after someone had looked at the security cameras the next day. The next day can around and I didn't get a call, then day after I called and got the run around that someone would call me back. No one called me back. About 3 days later I got a hold of someone again saying they would have someone look at the cameras to see if they can see who hit my car and call me back in a day or two because their security company had to review the footage. No one called me back, my insurance company called and spoke with them and she got the same answer. I never got a call back and the gentleman I spoke with wouldn't answer my calls. Mel Hambelton is a joke, I was more than likely going to get my car fixed there. Just because I wasn't buying a car, they didn't want to help me. They had multiple people tell me that they would look at the security footage, one guy who had been working there for 5 years didn't even know they had cameras on the lot. If they would of told me sorry we have no way of looking then I would have to accept that, but the lied many times. You can't tell me that if someone stole a car off the lot that they wouldn't be looking at the cameras for that. So I want to give Mel Hambelton a big thanks for NOTHING. You guys don't car about customers at all unless they can personally make you money. I will never be one of your customers and I will tell people to stay away and never go to you for a car or any service. The way you handled this situation was very poor. You lost me as a potential customer forever, you may not care about just one but I promise I will tell everyone I talk cars with to go somewhere else.

frenchy1983

25 de nov. de 2014

This was my second time buying a car at Mel Hambelton Ford and I couldn't be more pleased. Leonard Schroeder was amazing and the entire staff treated me like a king. I will always go back when looking for a new car.

horning1

20 de nov. de 2014

Before teaching at a local college, I taught customer service for a large corporation. Unfortunately, in the U.S., it is becoming difficult to find examples of outstanding customer care, however the employees at Mel Hambelton Ford are the exception. Everyone I have dealt with, Mechanics, Service Advisors, and Sales Staff have been Way Over the Top in professionalism and customer care. I trust that when I purchase a vehicle or need my car serviced or repaired, it will be done right the first time at a fair price. Every single time they have exceeded my expectations.The customer service at Mel Hambelton Ford is A+++ #1

gretchen.mader

20 de nov. de 2014

I came to the dealership with a specific used car in mind, and the salesperson worked very hard to provide me with a deal that would fit my budget.

aeropaul

15 de nov. de 2014

I ordered my 2015 Mustang with Ray Norris. He made the process easy and kept me up to date with my order status. When it was delivered, I already was pre-approved for financing through my own bank. The Mel Hambelton finance staff re-processed my loan app through my bank and got me an even lower interest rate. The delivery team did a thorough job of orienting me with all the technology in my new car, and I was on my way. All in all, a very pleasant car-buying experience. Thanks guys!

Alex Nava

15 de nov. de 2014

Kent went the extra mile to make sure my truck was fix correctly and to my satisfaction. Thank You Kent Kjelland. my truck drives and rides like it should. Thankyou. I would recommend servicing your vehicle with kent at mel hambelton ford-service center.

JDogSr.

12 de nov. de 2014

Mel Hambelton Ford is committed to provide a complete service experience. Service sells the new vehicle and mine will be from Mel Hambelton Ford. Satisfied service session with results better than expected.

JSmoney

12 de nov. de 2014

Thanks so much Scotty and Larry for getting me all taken care of. My blower motor sounds great now and I appreciated the lift this morning. I also really appreciated the generous gifts (they aren't considered comps in my book because you did a good job). You both honored your word. You were punctual, which is HUGE for me juggling little ones and their schedules. The best part was after fixing my Edge you had it vaccumed and washed (pretty much detailed my car....which really needed it we literally just got back a week ago from a 2 week cross country road trip and haven't had an oportunity to clean out my Edge), Then you topped my Edge off (about 1/2 tank), didn't charge me for the service after realizing it wasn't covered under warranty, and finally delivered my car to me. Thanks for reminded me again why we love Mel Hambelton and are on our 4th new Ford.

chenkelman

11 de nov. de 2014

Travis and James did a great job for us and were more concerned with our happiness than making a sale. Our new explorer is everything we wanted and more. Thanks guys!

spantan.fz

5 de nov. de 2014

The gentelmen that help me with my deal really went out of there way to maker it happened. I would like to point out, Mr. Joel.Gallegos was instrumental in making this deal. Mr. Gallegos works very hard and is key to this dealership and cares!!Also I would like to point out the service Manager Don Hickey, is outstanding and is differently an (SME) Subect Matter Expert in his job!!! Thank you

Jenny8

1 de nov. de 2014

Greeted at the door,Was told it was my car at the get go, even before it was approved,Drove away with satisfaction.everyone was friendly

bphillipsapple

29 de oct. de 2014

Mir did a great job listening to us and finding us that perfect vehicle fit. We appreciated his knowledge and great patience with our many questions and willingness to work with our timing.

bevil

29 de oct. de 2014

we returned to Mel Hambelton for our car search after helping our daughter purchase a car. We requested Leonard again because he had treated us so well before. When we had picked out the car we had chosen, we requested Mark Macasland to handle our financing(he had helped our daughter in a very big way.We discovered through Mark that the first car we picked was out of reach, but he had a suggestion, which we found out was an excellent choice; we drove away in a brand new 2015 Ford Fusion. What a team they are, Leonard and Mark. Great people to do business with!Mike Bevilacqua

talon325

29 de oct. de 2014

My wife and I were looking for a specific automobile which we found at Mel Hambelton Ford. It was exactly what we wanted and after visiting with our salesman - Cody Hazard, we elected to purchase the vehicle which had a few very minor / cosmetic issues which he took care of politely, promptly, and professionally. I would purchase another vehicle from Cody in a heartbeat as he treated us with respect and courtesy, and never pressured us in any way. The bottom line for me in this transaction... Our experience was excellent... I trust my salesman, and he gave me the confidence that not only would he be there for us should anything go wrong but his company would stand equally strong behind us as well. Austin made all the paperwork fly by in a snap and we walked away in a very short period of time with a new car! We couldn't go wrong!!!

DRJ1014

29 de oct. de 2014

Dealing with Curtis made this long distance transaction very fast and smooth. Will do business with again. Executive Car Leasing would like to thank Curtis for his hard work. Here at Executive we value the work he does for Mel Hambelton Ford.

tffny_hrt

20 de oct. de 2014

I went to Wichita to look for a car, not quite ready to buy. But Mir found a car in my price range and got my payments where I needed. He made the car buying experience so easy and I feel great about my purchase!! Thanks Mir and Mel Hambelton. I will definitely tell everyone I know to go there.

JDuder

15 de oct. de 2014

This is a long and public post, but everyone should know why they shouldn't go to Mel Hambelton Ford for service.On Tuesday, October 7th 2014 I was driving and was unable to avoid a branch with a 10-inch stump attached to it. The branch bent my rim and a piece of it lodged between the wheel and the tire. I pulled over, replaced the wheel with my spare and went about my day. I thought there was a possibility that the tire could be saved and would look into it. I called around, trying to get a price range for the wheel before ultimately deciding to take it to Mel Hambelton Ford, the same dealership I bought my car from, for the service.On Thursday, October 9th 2014 I called Mel Hambelton Ford and spoke to a parts worker to make sure they physically had a wheel for my 2013 Ford Fiesta. After confirming that the tire wheel was on site and getting a quote for $99.00, I called the Mel Hambelton Ford Service Center to see if they would be able to put the wheel on that day. I was told it should be fine, but if not, I would be given a car so that I could get to work on time. I brought in my car at 1:00 PM as requested and reminded the service team that I needed to be at work at 3:00 PM on the other side of town (which is about a 30-minute drive). I was told it shouldnt be a problem. The manager and the man who helped me set up my appointment said they would try to see if they could make the old tire work on the new wheel. I was told there would be a $15.00 dollar charge for installation of the wheel. I agreed to that and went and sat down in the waiting area.I waited until 2:20 PM to check on my car. I once again reminded the service team that I needed to be at work at 3:00 PM. I was told that the mechanics were just finishing up on my car and it should be there in a few minutes. Great! I can wait a few minutes. I went and sat back in the waiting area.Its 2:30 PM before I went back up to check on my car. Im nervous and a bit upset at this point because I cant be late for work. I asked the service team again about the status of my car. Im told, once again, that it will be a few minutes because the mechanics are just finishing up. I once again reminded them that I couldnt be late to work. I stand and wait by the Service Center. Another 10 minutes passed and the car still hadnt shown up. The man I had talked to from the beginning, asks me how much I was quoted for the wheel. I told him $99.00. I was told it was showing up at a significantly higher price than that. I told him I wouldnt have come to Mel Hambelton Ford if that were the case because I would have taken it to Rusty Eck Ford where they quoted me $98.00. I was told that they would give me the price I was quoted, and then told I would also be charged for a valve stem replacement, which was another $15.00. Im so upset at this point that I dont ask for justification because I know Im going to be late for work. I pay for my service and go into the garage to wait for my car. The man I had dealt with from service then tells me they werent able to an alignment check on my car like they normally do because they knew I needed to get to work and that his manager would have to look at my tire because there was a bulge in it. The manager then calls the mechanics and tells them they need to bring the car over now because I needed to get to work.The car shows up at 2:45 PM and the manager and the man from service that has been helping me from the beginning check the tire. It is obvious that even though he tire is holding air, it wont work well long-term because it is not sitting flush with the wheel like it should be and theres an obvious bulge in the tire. My wheel cover didnt get installed on the tire either. Im livid because I was promised I wouldnt be late to work and now I am definitely going to be, the tire isnt going to work and they knew it wouldnt, the process clearly wasnt finished (the lack of wheel cover and lack of alignment check done on the car are testament to that), and Im being put in a position where Im being given an unsafe car to drive. I was told by the man I dealt with from service that he would call around town and see if he could find me a tire and theyll [Mel Hambelton Ford] would take care of it for me. He took down my phone number and said hed call me. I didnt leave the dealership until 2:48 PM and yes, I was late to work. I also never received a phone call.Im mad at Mel Hambelton for promising me they would do everything they could to not make me late for work, Im mad they put me in a position where I had to make a decision to drive an unsafe car (which, if I would have gotten in a car wreck, they would be held legally liable for), and Im angry at myself for not refusing to drive a car that hadnt gone through all the safety checks and was obviously unsafe. I should never have been put in a position to make that decision.I will not be taking my car back to Mel Hambelton Ford for service and I am currently doing everything I can to get my loan pulled from Ford altogether. If Im unable to do that, I will be selling the car, taking the financial hit, and getting a different brand of vehicle. While the car itself has not given me trouble, I refuse to do business with people who lack integrity, follow through, do not care about my safety or the safety of the community around me, and try to pacify me.Do not go to this dealership for any service.

brianna.rivera.127

8 de oct. de 2014

Came in and received the best customer service I've ever gotten by Stan. Awesome guy, he really has your best interest in mind. Couldn't be happier in my decision.

jennifer.l.hopkinson

29 de sep. de 2014

Went to Mel Hambilton as a repeat customer to finally upgrade to a truck. Spent all day there and they made sure we got what we wanted in a truck and financially. Again coming through for us in the end and we we walked out new owners of a 2014 Ford F150 Platinum 4x4. Thanks to all who was involved in the process.

lmjesseph

24 de sep. de 2014

If you want quality work and customer service DO NOT GO TO MEL HAMILTON. Took my truck there and 2 days after my scheduled apointments and me calling they tell me the noise in the engine is normal (had truck for 2 yes never heard before) and according to tech data they had the fixed the transmission. They didn't test drive the truck. Well a week later spark plug blew put of the head. While on a trip. After they fixed that then they started hearing the noise. After 3 weeks of them tearing the engine apart and trying different things they fixed it got it back on a Thursday night and after about 20 miles the engine starts puttering and won't stay running. So they fixed it again. They say the mass air flow sensor wasn't making good contact. Mean while while they are trying to figure out by throwing parts at the truck. After dealing with person after person I requested to speak to the owner/president let them know how bad their service is and after being told they will get back with you to set appointment which never happened I asked to send to their couch mail. According to everyone their the only 2 people that don't have voice mail in the company. After being promised that one of them will be getting with me today I keep getting called by other people. Sounds like they don't want them to h ear from people that have issues with the dealership only the ones praising them

Roje16

23 de sep. de 2014

Obi Mbawauike, Is number ONE! We arrived at this dealership after an extremely bad experience at another dealership across town. We went to Mel Hambelton because Obi was specifically recommended by a family member. Obi was busy finishing up with another client but made sure we were attended to until he was available, he immediately asked us a few questions. He came in and just set our mind at ease. He was ready to show us every vehicle on the lot to make sure we got the vehicle we wanted. He was professional, fair, knowledgeable and had good sense of humor. Even when we selected the vehicle we liked, Obi took the time to educate us on every aspect of the vehicle bumper to bumper. We were extremely impressed at Obi's dedication and expertise. Obi definitely loves his job and it shows. We even enjoyed the paper process thanks to the upbeat Finance Manager Mark McCasland. The process was made very simple. He explained every piece of paper we signed and made sure we understood all those big words. I appreciated his diligence and sense of honor.We left this dealership with no regrets, thanks to these automotive professionals.GREAT JOB GUYS!

lizsmith1979

22 de sep. de 2014

Bob Kisner was fantastic! He had such a positive and spunky attitude. Ask for this man and I promise you will be 100% satisfied! :) see you next time!

fridaym

13 de sep. de 2014

I am a "tough sale" sort of customer and Obi Mbawauike (our salesman) stuck with me. I had all day and fully intended to use all of it........but I really didn't expect to get the terms I wanted. The car I sought for my wife was received and Mel Hambelton has gone out of their way to make sure I was beyond satisfied. 10 months later my wife still raves about her Escape and enjoys it more than anything else she has driven. We will be back. Special thanks to Obi for his patience and professional, not to mention his award winning smile!! :)M -

ljknopp

10 de sep. de 2014

Wasn't even sure if I was going to be able to find the kind of car I desired within my budget and actually was just walking through the lot looking and wishing when Mir Rahman came along, I told him what I was dealing with and what I was hoping to do, he was very nice , after looking at several cars on the lot and narrowing down what I was wanting and my price range he told me that there were also some cars that had been recently traded in if I wanted to look at those. My daughter and I jumped on the golf cart with him and he took us to where the recently traded in cars were and as we came around the corner there sat the car I had been wanting for so long and it was in my price range! Thank you Mir and Mark ( in finance) I love my shiny black Nissan Maxima!

trucatfan

10 de sep. de 2014

Took 3 trips out there to work the deal. My salesman, Tariq Anees, finally gave up and left the room. He handed me off to the sales manager to try and close. Once we reached a deal and finished the paperwork, they hand you off to an entirely different group of individuals to deliver the vehicle. They brought my truck around for delivery and it was FILTHY! Someone had test drove it while we were working the deal and there was candy wrappers, and food particles all over the console and drivers floor. Also didn't have any floor mats in it and that took a while to find. There were fingerprints all over the windows, touch screen, and white stuff in the fender wells that looks like white paint from road stripes. I told them it was not acceptable so they sent it back for a re-clean. 5 minutes later, after the 2nd quick rinse it was no better. I told the delivery guy to go get Tariq and he was no where to be found. They finally came back and said he was with another customer and didn't have time for me. I was supposed to call him and he'd coordinate having it fully detailed. A few of the guys tried to remove the white paint from inside the fenders, and the splatters on the running boards, and exterior with some success but a lot still remains. When I did get a hold of Tariq, he said I'd have to leave the truck after work one evening, and then i can pick it up the following day...and by the way, no loaner car. REALLY? I just spent 52 grand on a brand new truck that was filthy and they don't have a loaner??? After waiting a month for Tariq to put any effort into this and follow through on his commitment, I gave up on him and sent e-mails to his managers. One of the managers contacted me and made arrangements to drop off my truck and complete the detail. When I picked it up they had filled the tank, but the truck was actually DIRTIER than when I dropped it off. It was covered in water spots, had dust all over the tires, and they scratched the heck out of the fender liners trying to remove the white paint/stuff. The fuel mileage tracker also indicated that whoever had been driving it for the past 20 minutes had kept the accelerator pedal firmly on the floor.Apparently Tariq tipped someone off internally because I never received my survey from Ford. I sent him several e-mails and he kept saying to check my junk mail folder- I do everyday. As time dragged on and he kept giving me the run around on detailing the truck, I kept asking about the survey and he'd keep saying it could take 8 weeks, then 12 weeks, then 18 weeks. Finally gave up on the survey and called Ford customer service. They had NO RECORD of me buying the truck. Called them back with the VIN number and they found my info- packed full of errors (Thanks Tariq for changing my phone number and e-mail so they couldn't contact me!). They said the survey should take no longer than 3 weeks to arrive and that Tariq's responses and actions were an embarrassment to Ford Motor Company. They even sent me a letter to apologize.I can't imagine how Tariq would treat someone buying a $20K or $30K vehicle. I bought a $52K pickup and apparently I inconvenienced him.

wtibbs

6 de sep. de 2014

I do not like spending HOURS at car dealers, or especially do not appreciate the "games" that many dealers their sales people to play. After 3 cars from Mel Hambelton over the past 6 years or so, I have never experience any of the delays or games. I have used Tariq as a salesman since the first time in there, he is really great to work with and works hard to accommodate any situation.

alwin202

2 de sep. de 2014

I said it all in that one line above. Albert Rogers. I went out there looking for a 2014 4 door ford pickup and I found it and got it. end of story. I could not have been treated better anywhere.

Broncos Rule

25 de ago. de 2014

Jan Pruitt was my sales person. He was able to develop an excellent rapport with me and we spent a considerable amount of time looking at vehicles. I would recommend going in during the week because it is really crazy on Saturdays and Jan can spend more time with you. They sell a lot of cars and I understand why. The buying process was four stars because I was really "low balled" on the trade at the start so you will have to do the same preparation that you would have to do before entering any dealership. In the end the deal was very fair. Jan deserves a ten and I would recommend him to anyone who needs a new Ford product. I have bought vehicles in the past from both Wichita Ford dealerships and this is the one that you need to go to.

H_A_Patterson

7 de ago. de 2014

I came to Mel Hambleton for my first car purchase. Seeing my parents purchase cars growing up, I was intimidated and scared to do the whole process by myself. Ryan Trilli made it so easy and such a great experience. I never once felt pressured to purchase anything and Ryan went above and beyond to make sure I got the best deal and exactly what fit my needs. Thanks again Ryan for everything!!!

hhopper

1 de ago. de 2014

We came I looking for a used Tahoe with four wheel drive and left with a new Ford four wheel drive Explorer!! Stan was great to work with!! No pressure sale with your best interest in mind. Best car buying experience I've ever had thanks to Stan!!! I going to recommend all my friends and family go see Stan!!!

Rmonarez

29 de jul. de 2014

These guys were great to work with. It was a hot day and Kevin was great to work with. I was on a tight budget and an even tighter deadline to find a car. The negotiations were fast and painless, I had my daughter with me and were accommodating with my toddler. Brad was great to work with we worked together on the business end and I ended up happy and a pretty good deal in the end. I would recommend these guys to anyone.

Twasinger2014

29 de jul. de 2014

Very pleased with professionalism and assistance, Stan was a pleasure to work with which actually made the process "enjoyable". Thank you for taking the time to listen to my needs and make it happen. Very pleased.

pmoore16

23 de jul. de 2014

The best car buying experience I've ever had, and I've purchased several vehicles over the years. Everyone from the G.M to the wash boy treats you with respect. I highly recommend Mel Hambelton Ford, you will be pleasantly surprised.

routerunner1

15 de jul. de 2014

We are very happy to have had Tariq as the salesman who helped us when we bought our car. No pressure, just helped us with the car we were looking for and didn't try to sell us something we didn't want.He is a very low keyed nice guy to deal with.Yes ! we would buy again from Mel Hambelton.

jswalton

12 de jul. de 2014

Great car buying experience. Friendliness, care shown and effort in accommodating me went above and beyond. I got the price I wanted. I already know the service dept is very competitively priced and can work on other cars besides Ford products. Cheaper by far then places like Firestone.

Mike talley

10 de jul. de 2014

I would come back to buy my next car I'm a customer for life and the price was what I was expecting and the sales people were nice

k8ebelle

10 de jul. de 2014

Best car buying experience I've ever had. The perks of buying a car here seem to be endless! Friendliness, care shown and effort in accommodating me went above and beyond.

Mike

7 de jul. de 2014

This is the 2nd truck that I have bought from MH and both times, Reggie has been my salesman. He is excellent to work with and goes out of his way to help me find exactly what I want. I will tell anyone I know looking for a new or used vehicle to visit Reggie.

mikelapp

6 de jul. de 2014

Went in to look at a new truck and talked to Reggie again. This is the 2nd truck I have bought from MH and both times, Reggie has gone out of his way to help me find exactly what I wanted.

Mr.Rick Ryan

4 de jul. de 2014

I am very pleased with the service and help I received at Mel Hambleton. I will tell everyone I know to go out to the big corner and have a vary pleasant experience, and check out all the trucks & cars. I bought my 2013 F150 from them and made some new friends. The finance team worked hard to get me a loan that fit my budget. Thank you guys I'm vary satisfied.

lmaher14

3 de jul. de 2014

I had a great, comfortable experience with Mel Hambelton. They really know how to treat their customers. The selection is unbeatable. Phil Nightingale and his staff have a great business. I recommend Mel Hambelton to everyone!

Luke M.

30 de jun. de 2014

I recently bought a new Ford Explorer from Mel Hambelton, and Phil Nightingale and his team did a wonderful job. I received great service, and the dealership had great selection. I know for a fact that I was given a good price on my Explorer (I compared prices to other dealers - MH won hands-down), and I was given a very solid credit for my trade-in. I've always received good maintenance service from MH, so I'm confident that I'll be taken care of into the future. Overall, I recommend Mel Hambelton everyone - best dealership in Wichita!

klambertsmith

21 de jun. de 2014

My Husband and I were wanting a new car and we had been trying to get rid of the one we hade for quite some time...we were upside down on it and we had been to several places and couldn't get out from under it. Then we met Mir. He is a wonderful salesman and he tries his very best to get you into a vehicle that you want! He really does go above and beyond!! We got to pick the vehicle that we wanted without one being chosen for us. I would definately recommend Mel Hambelton as the place to buy a vehicle. They are very laid back with great pricing and great salesman. I will definately buy my next vehicle from Mel Hambelton and I would request Mir as my salesman! Thanks Mel Hambelton!!!

3chad34

21 de jun. de 2014

After spending a whole day shopping various lots in Wichita and have some very bad experiences - with wasted time, games, double talk and someone trying to force me to buy something - I wasn't sure about - this was a refreshing feel good experience! Me and my family will be back when time to buy the next vehicle.

devonbrown

19 de jun. de 2014

I bought a new car from Mir last week and that was the seventh vehicle that i have bought from him in three years. Mir is the best salesman I have ever met and had the pleasure to do business with, he is the nicest man and best car salesman who will not pressure you into anything. In fact he is very personable with his customers and will go to the end of the earth to get them whatever vehicle they are wanting. If anyone that I know is looking for a vehicle I tell them to go see Mir because he will not only give the the best car buy experience they have ever received but he will also build a relationship with them that will make them keep coming back.

darickharriger

18 de jun. de 2014

Had a great buying experience at MH Ford. The low pressure sales model is the way to go for sure when buying a car and our salesman Obi did a great job. My wife had been looking for a new car for awhile and after visiting the other large ford dealer in Wichita and getting attacked by the sales people there we decided to give Mel Hambleton Ford a try before committing to a purchase. When we arrived at the lot we were able to browse the huge selection of cars we were looking for without a salesman breathing down our neck. When we found one we wanted to look at we went in and requested a salesman to work with. The process was painless, just the way we like it. My wife loved the Flex and decided this was the car for her. We completed the sale that night and took the car home. We did have a few minor issues with the vehicle over the next several weeks but being a certified car they were quickly resolved and the dealership did everything they could to make sure we were happy. Dan in the service department did a great job taking care of our issues and keeping us informed through the repair process. Any dealership can sell you a car. Mel Hambleton Ford not only sells cars but they stand behind their product and go above and beyond to do right by their customers. From the sales people to the management, everyone worked hard to make our experience a positive one. Thanks for our cool Flex and we look forward to our next purchase.

schonfeldt23

14 de jun. de 2014

Im 18 years old, looking to buy my first car. So, I come here and start looking at trucks. We had talked to Ray, the sales man earlier in the day and when we arrived he was busy with another customer so Obi goes with us on a test drive on a 2014 focus... not the truck I wanted. They tell me that I can't get a cheaper used truck because of the "ford first time buyer program" the vehicle must be brand new. So ok, I'll go with that. Then we go to Obi's office. I try to negotiate a different price, again, he says that the only way for me to get approved with the "ford first time buyer program" is to pay MSRP. So, I agree then we go to the waiting area and wait about an hour and a half until we go to the finance office and see mark. We get everything in there finished up and leave after about 5 hours being at the dealer total. Then about 2 weeks later we get a bill in the mail that the payment is about double what I signed for. I try to get a hold of mark and can't get a call back. Then we go to the dealership and try to talk to mark. We are sent to an office and told that mark will be with us shortly. We wait about 20 minutes and ray the salesmen comes in and starts asking us questions. I just want to ask mark what the xxxx is going on with my financing. Finally we are told that mark left for the day. Then the next day he texts me and asks if I will come into the dealership. He tells me that the deal is done and that he can't change anything now that the 10 days is up. That he is sorry. Now I'm stuck with a $20,000 car that I'm paying $35,000 for. My paper work says I'm financing $23,000 on the car not $35,000. The people I worked with are liars and very unloyal to their customers. This is the worse customer service you could get for buying your first car. They will take advantage of anyone that comes into their sight. If you think you are getting a good deal you probably aren't.

hugofergel

8 de jun. de 2014

Nader Ali is a very courteous person. His customer service is great. I will recommend him to anyone who is the market for a new or used vehicle. He took care of everything for me.

mustangman2

3 de jun. de 2014

My cousin has bought multiple vehicles from Stan and I recommended him to a co-worker who bought a new Mustang. Well I had to have a new Escape and Stan did a great job. He always keeps me well informed, their is no hassle or surprises, and he is great about following up and makes sure you are happy and everything is right.I would recommend Stan and the whole team at Mel Hambelton. I love that their is no pressure and they want to make sure you are happy with the whole purchasing experience and service.

Ktunnell

30 de may. de 2014

I went to 3 different places and Mel hambelton was by far the most friendly, and helpful. I will be buying there again. Very satisfied with my purchase and Stan was a very helpful associate

djbaker234

20 de may. de 2014

Loved the experience of the salesman of how he knows his job. Finance dept was great too. Love my Ford Focus 2014 looks great and feels great to be in driving places.

OsmiumVIII

18 de may. de 2014

The salesman we had was very bad. He tried to pressure us heavily on a lot of things. He also ran our credit history WITHOUT our consent even though we told them we were financing through a bank. It doesn't hurt our credit score but it can make creditors skeptical when there are a lot of credit inquiries. Also, they tripled the trade-in value of my previous vehicle, so use that as a bargaining tool!

Maureen Wilkins

14 de may. de 2014

We were not looking forward to buying a new car. From the minute we walked in it was a great. Everyone made us feel right at home. Thank you

the last boy scout

13 de may. de 2014

I had two sales people help me. The first one was just telling me how bad my truck was. This was before I even started to talk about a new truck, I got upset and told him I didn't come here for you to bash my truck. After I got mad we then got down to business. My truck was 14 years old, I knew it needed work. And wasent worth a lot, but it was worth more than what they tried to give me. Things got better and we worked out a great deal on a nice newer ford truck. We also helped our daughter find a car the same day to buy for from them. We got good service and fare prices on the vehicles. I will go back again.

riogrande83

13 de may. de 2014

Got to the dealership this past saturday drove from liberal,ks about four trip. From the being very nice people to deal with espeally for the two individuals that help us out mattheu and mark mccasland. They walk us through everything and took time to showing us everything from which truck we will like and actually took us on a test drive not like my last car buying experience where they only showed me the truck and started the paper work and our sales man here at mel hambelton took all the time to explain are different chooses we had. Are financial manager was truely truely a loyal person to his customs he explain everything from top to bottom until we understood and me and the wife much appreicated very much for are exerience we had down there. The sales guy mattheu and mark mccasland stood there until past midnight helping us out thank you again .

BIGZOO11

12 de may. de 2014

The finance department did a great job of finding me the financing I needed along with the terms and still selling me the vehicle at a price I wanted & could afford.

Curtis

7 de may. de 2014

Having had a bad experience with Mel Hambelton many years ago--14 to be exact--I was somewhat reluctant to give them another shot, but I'm glad I did. The sales team starting with the online consultant Kathy Henson, the salesman she hooked me up with, Travis Whisler, down to the finance department...everything and everyone was very smooth. I would highly recommend them--and in fact I have--to anyone who is looking to purchase new/used vehicle. I'm sold.

schuyler.dunn.3

7 de may. de 2014

Mir is an excellent salesman, he goes above and beyond to make sure that I am satisfied every time I leave Mel Hambelton. He is friendly and he works very hard to get me the best deal possible. The whole Mel Hambelton is great!

dawho123

30 de abr. de 2014

On 29 APR 14, I made an appointment to get a test drive with Mr. Ali of a 2011 Infiniti M37X. During the test drive I informed him I had my own bank and would not need a credit check. I also said I was not looking to buy on that day as I was waiting for a substantial refund prior to signing any contracts. He said he even knew my loan officer personally. Once back inside his office, he asked how I would be able to buy his car today but I yet again informed him I could not buy today. He asked if he could do a trade appraisal at least to which I agreed and again reiterated that I would not be buying today. Mr. Ali came back a few minutes later stating that he had run my credit report and said I had a *** credit rating. He also said he was able to pull up my current vehicle payoff amount. I told him that the trade in amount did not require my credit to be pulled nor did I ever give him my SSN nor Driver's Licence. He went and got a sales manager who wanted to discuss my trade in amount but when I said I was upset that my credit report was pulled without my knowledge or consent he said, "Oh well that won't hurt you too much." I told him that what he did was illegal to which he simply got up and left the room. Mr. Ali came back in and said he assumed that I wanted the credit report pulled to which I said I repeatedly told him that I had my own financing and never authorized such a thing. I said I want my keys and to leave immediately as they were holding them away from me in the manager's office (a very deceptive trapping technique to keep me there longer). After waiting to get my keys back, I went out to the parking lot to find my current 09 Hyundai Genesis was still on and left in drive with the radio blaring. If I had waited a few more minutes then my car could have ended up rolling off and hitting something since it was left unattended in D. The dealership also promised me a gas card which I never received for making the trip out there which was a lie and falls under false advertising.

jeeps2222

29 de abr. de 2014

Austin Taylor was the friendliest and most helpful sales person I have ever delt with. He has great product knowledge and was very helpful and kind.

Bobbie617

18 de abr. de 2014

Worst management that I have ever dealt with.This place has totally forgotten what customer service is. When is it ok for a manager to scream and verbally abuse a customer who just wants her warranty to actually be a warranty?Don't fall into their "tires for life" stuff either. You don't get new tires until they are down to 3/32 and was told by them that the metal will come through the tires at 2/32. Seriously, is that even safe?And that loaner they promise you if something goes wrong, yea thatsa RENTAL.AVOID THE BIG CORNER AT ALL COSTS!!!

james0313

16 de abr. de 2014

Buying a new car at Mel Hambelton was very pleasurable. The staff were outstanding in helping us look as well as getting all paperwork finished promptly with little to no hassel. Robert Kinney and Brad Gillespie made this happen and i want to extend a great thanks to them as well as the friendlinees of every employee there. Mel Hambelto you guys are GREAT !!! Thank YouJames and Tracy Edwards

donniebeanjr

10 de abr. de 2014

I bought my first car from MHF 3 years ago. With a growing family I needed a bigger vehicle. I chose to go back to MHF because of the great service I received the first time. If you need a great sales person - Stan Bogdan is your man! Stan worked his tail off to make sure he put us in a vehicle that fit our family and also our financial needs. He went above and beyond for us. We never feltpressured from him to purchase a vehicle and always felt he was there working for our best interest.Because of the team led by Shannon Burton and GM Phil Nightingale this will be our second of many vehicles we purchasefrom MHF.If you are looking to purchase a vehicle, go to Mel Hambelton, ask for Stan Bogdan and he will take care of you.

Mike Williams

4 de abr. de 2014

I recently visited Mel Hambelton Ford and had the pleasure to meet Sales Consultant John Santellan while shopping for a Ford Mustang with and for my daughter. I have bought numerous cars in my lifetime, but I have never experienced the customer service and professionalism I enjoyed with John. John had the wherewithal to make my daughter a real part of the buying experience. He was extremely patient in dealing with a sixteen year old that was unsure of the color or package options she wanted in her first car. John let her test drive all of the different vehicles she was interested in and took care in explaining the differences of each. When she narrowed her choice to two vehicles, he pulled them both to a vacant spot on the lot so she could see them side by side. He never rushed her to make a decision and acted as if we were the only people that mattered to him at the time. Once a decision was made on the vehicle, John turned his attention to me. In past experiences, purchasing a car has been a tedious task with the back and forth tactics of negotiation. Not so with John and Mel Hambelton Ford. I spoke frankly with John about what I was looking for in our transaction and he made it happen with one visit to the Sales Manager. In the end, my daughter left with the car of her dreams and I left with the best car buying experience I've ever had. The next time I'm in the market for a Ford automobile I will most certainly visit Mel Hambelton Ford and I won't deal with anyone other than John Santellan. If you're in the market for a Ford as well, I highly suggest you pay John a visit.

fammdw

4 de abr. de 2014

I recently visited Mel Hambelton Ford and had the pleasure to meet Sales Consultant John Santellan while shopping for a Ford Mustang with and for my daughter. I have bought numerous cars in my lifetime, but I have never experienced the customer service and professionalism I enjoyed with John.John had the wherewithal to make my daughter a real part of the buying experience. He was extremely patient in dealing with a sixteen year old that was unsure of the color or package options she wanted in her first car. John let her test drive all of the different vehicles she was interested in and took care in explaining the differences of each. When she narrowed her choice to two vehicles, he pulled them both to a vacant spot on the lot so she could see them side by side. He never rushed her to make a decision and acted as if we were the only people that mattered to him at the time.Once a decision was made on the vehicle, John turned his attention to me. In past experiences, purchasing a car has been a tedious task with the back and forth tactics of negotiation. Not so with John and Mel Hambelton Ford. I spoke frankly with John about what I was looking for in our transaction and he made it happen with one visit to the Sales Manager.In the end, my daughter left with the car of her dreams and I left with the best car buying experience I've ever had. I now own two vehicles from Mel Hambelton Ford. While both buying experiences were good, my experience with John will most certainly guarantee another visit to Mel Hambelton Ford in the future.

kchavez84

25 de mar. de 2014

We had been to many other car dealerships in Wichita and none other compared to the service, care and down to earth people at Mel Hambelton. I honestly did not want to get out of the car when we first arrived I was so nervous, however, every single person I met calmed me down so much. Every aspect of our experience was very reassuring and quite perfect. All of the other dealerships in Wichita we visited were pushy, constantly trying to "sell" us, and always on our backs following us. Mel Hambelton was the complete opposite and the only place I will go for future car purchases. I have never felt so comfortable and welcome during our whole experience. Every single person we met was a respectful and caring person. I would highly recommend Mel Hambelton Ford.

mrsracer

25 de mar. de 2014

Kevin Hopkins, our salesman, was very personable, kind and willing to work with us. He also kept me "entertained" when I returned to have a new tonneau cover installed on my truck.

JKWasinger

21 de mar. de 2014

Had a wonderful experience with Geri and Scottie in the service department working on my Mom's car. Thanks for the care and concern, and going the extra mile! Thank you!

2014Escape

18 de mar. de 2014

From my intial phone call to the finalization of my purchase, Mel Hamelton Ford is the benchmark of excellence in the vehicle industry providing both customer service as well as vehicle service! I was taken back by the first class professionlism shown by Reggie Harlmon, Austin Ratzlaff, & Phil Nightingale during my selection of my 2014 Escape. Their personal appoach & willingness to go the extra mile when locating the right vehicle fit for myself. I highly recommend Mel Hamelton Ford when purchasing a vehicle & use their unmatch service dept. for the maintaince of your vehicle. Thank You! Connie Brown

mdamitio

13 de mar. de 2014

Robert Kinney was very good to work with. I had a list of possible vehicles of interest gathered from their website and he listened to the specifications that I wanted in a car, and found one that fit them all. The negotiations on the trade-in and the price of the vehicle were very low-pressure and fair. The particular car wasn't immediately available, and he went the extra mile to put me in a nice loaner until it was. He stayed in communication throughout the entire process. I recommend Mr. Kinney to anyone without reservation.

John B.

10 de mar. de 2014

I bought my vehicle over the internet. I am from Illinois. I flew in from Chicago and was kindly picked up at the airport by MHF. I had been searching for some time for a specific used vehicle and Mel Hambelton Ford had it. These guys were clearly a cut above any car dealer in my neck of the woods and I have been to many of them. They were so helpful, cooperative, friendly, fair and most importantly, no games. Very professional and efficient in all aspect of the deal. The vehicle was perfect. They treated me like a king even though I purchased a used car and not a new vehicle. I worked with Jeff White, Alan Oliver and Todd Williams. I also worked with Teresa who was extremely helpful in getting me the title in a timely manner. Everyone I worked with was professional with great follow through and responsiveness. I was very impressed with these guys and their operation. First class all the way. Highly recommended.

scoutjake

10 de mar. de 2014

I bought my vehicle over the internet. I am from Illinois. I flew in from Chicago and was kindly picked up at the airport by MHF. I had been searching for some time for a specific used vehicle and Mel Hambelton Ford had it. These guys were clearly a cut above any car dealer in my neck of the woods and I have been to many of them. They were so helpful, cooperative, friendly, fair and most importantly, no games. Very professional and efficient in all aspect of the deal. The vehicle was perfect. They treated me like a king even though I purchased a used car and not a new vehicle. I worked with Jeff White, Alan Oliver and Todd Williams. I also worked with Teresa who was extremely helpful in getting me the title in a timely manner. Everyone I worked with was professional with great follow through and responsiveness. I was very impressed with these guys and their operation. First class all the way. Highly recommended.

Michael Hunter

3 de mar. de 2014

I've bought a number of different vehicles from various dealers around town through the years and greatly appreciated how easy it was to get in and out without having that sleazy sales experience that so often comes with getting a new car. By far and away the most unpleasant part of buying cars in the past has been the dealerships I have had to deal with to get one. Mel Hambelton definitely provided me with a top notch experience, from the sales person who seemed honest and easy to deal with (no pressure at all), to how quickly we were able to come to an equitable arrangement on my trade. I was in and out in about an hour or so, which was amazing (compared to past experiences) and I feel like I was treated very fairly. I got a better deal overall than I would have from the other dealerships I had spoken to and I didn't feel like I was spending the entire time having to read the small print to see how I was getting taken advantage of like I have with other dealerships in the past. I will definitely be purchasing future vehicles from this dealership.

m7329541

27 de feb. de 2014

I have purchased many new vehicles from many different dealerships. I found this one to be one of the easier ones to deal with as they were not high pressure, didn't gang up on you on the sales negotiation. They took their time to explain things and show you things. The salesperson also called me twice as a follow-up to be sure things were okay or to answer any questions. All in all a better experience than most dealerships I have dealt with in the past.

Margret

12 de feb. de 2014

One of the best car buying experiences I have had. I am 68 years old and have bought a lot of cars over the years, and this is my first time with Mel Hambelton. I didn't have any problems with pushy sales people, and no haggling necessary. The service department has been great to work with. I got a super car loan rate from their finance department. I couldn't be happier with this experience.

Ashleyhawes

4 de feb. de 2014

Very satisfied with the level of customer service my fiance and I received and we love our new vehicles! I will recommend out salesmen Stan to all our friends and family!

10444

18 de ene. de 2014

I just returned from picking up tags for my new 2014 Ford Taurus. And receiving instructions on all the new things the cars today can do. The people at this dealership couldn't be more helpful. They all go to extreme lengths to make sure everyone is treated super well . My biggest Thanks to Gus Gustafason who took care of me from the moment I pulled on the lot he was most considerate & helped me thru the whole process I have trouble speaking & I speak with an electrlarynx & I'm difficult to understand but he hung right in there, even helping others understand what I was saying, I still am in amazement how coordinated this whole dealership is its like they anticipate your every need before you voice it . Gus steered me along the path of purchasing my new car very well & Im so happy he selected me as a customer. Many thanks Gus!!!!!!

Hawkfan45

17 de ene. de 2014

My husband & I were getting ready to leave Wichita & decided to drive on the lot to see what they had. Ray came out and was visiting with us and we told him that we was looking for another Taurus, but I was wanting a dark blue one. He said that he didn't have one in that color, but that he had a 2010 in a Maroon color. We took it for a test drive and I fell in love with it. This was around 8pm. Around 12am we were driving home in our new car! Thank you Ray!!!

Stacy L

14 de ene. de 2014

I bought three cars from them the last one I bought we end up getting hit head on in it wrecking I was going to bought my forth tell I found out the last one I bought from had over $3400 in repairs that I didn't know about and they even gave me a autocheck report saying it was a clean car I went to them asking about it they told me that it had to be wrong because ford wants them to use autocheck I called ford they told me that wasn't true so not only hiding the repairs from me they lied to me about the autocheck this hurts that they would do something like this tell they made it right with me I will never bought a car again from them and I will let it well known how wrong they did me and my wife shame on them

Elisha D

13 de ene. de 2014

Went to look for a good deal, they worked with me on getting what I could comfortably afford and they were extremely patient! I would definetly recommend this group of guys!

elishaD

13 de ene. de 2014

Went to look for a good deal, they worked with me on getting what I could comfortably afford and they were extremely patient! I would definetly recommend this group of guys!

Darryl

6 de ene. de 2014

I bought a car from Stan who was straight forward and easy to work with. He was referred to us and we were not disappointed.

lagunabluem3

6 de ene. de 2014

First things first....I'm not a Ford guy. I've grown up with GM vehicles and have always been happy. That said, when it was time to transition from our current GMC Acadia (my wife thought another Acadia, only in Denali trim might be the answer) Stan offered a comparison between the Acadia and a new Explorer. Comparing price, style, technology and applicable offers we qualified for, the Explorer, simialarly trimmed out, tipped the scales about $10,000 less than a new Acadia Denali. Simply put, seeing the comparison of both vehicles side by side made the decision to buy the Explorer easy. We found Stan to be quite a departure from the stereotypical car salesman. He was relaxed, yet informative and we never felt a hint of pressure. He helped us tremendously on both sides of the equation, digging deep for any rebates we qualified for and getting a fair price for our trade. While Mel Hambelton was not the closest Ford dealership to our home, we are so glad we chose to give them our business. It's been a great experience....now I just have to figure out how to break the news to the family that there will be a "Blue Oval" residing in our garage...Thanks Stan, and thanks Mel Hambelton Ford. JS Wichita, KS

DBRITE

6 de ene. de 2014

i ENJOYED WORKING WITH STAN. STAN WAS RECOMMENDED BY MY BANKER & MY SON-IN-LAW & DAUGHTER RECOMMENDED YOUR DEALERSHIP. HE BOUGHT A NEW MUSTANG & SHE BOUGHT A USED ONE. STAN WORKED AND GOT ME A GREAT DEAL ON MY 2014 ESCAPE WHICH I LOVE. HE IS EASY TO WORK WITH & I WOULD RECOMMEND STAN AS THE SALES PERSON TO GO TO WHEN YOU WANT TO BUY A VEHICLE FROM MEL HAMBELTON FORD. EVERYONE AT THE DEALERSHIP WAS SO FRIENDLY & HELPFUL.

Jerwenmad

3 de ene. de 2014

After the thoughts of owning a late-model 5.0 Mustang had consumed my daydreams for some time, I decided to go and tease myself by searching the web for used Mustang prices. I looked at other dealerships and lots in Wichita, but wasn't satisfied until I saw the price on a 2011 Mustang GT that was on MHford.com's website. It had the options and price that I was looking for, so I went to MH Ford after work. Shortly after arriving, a gentleman came and asked if I needed assistance. We made small talk about my discovery on the dealership's website, and then we found the Mustang on the lot. The car was well represented and clean. He asked if I wanted to take it for a drive, so we did. Mr. Oliver talked about the features and other small talk. No pressure at all. I told him that I was interested in pricing my trade-in, but was worried about being upside-down on it and keeping my payments in the ballpark. During negotiation, I felt that Mr. Oliver worked for me as my agent through his supervisor to get me the deal that I wanted. There wasn't a lot of haggling or nit-picking, it was calm and easy. There were never any ultimatums or pressure to submit. Mr. Oliver is a no nonsense salesman; I got what I wanted for trade-in and got a very satisfying price on my new pride and joy! I had a few mechanical and cosmetic concerns when I inspected the car in more detail after taking the car home. I made a short list and talked to Mr. Oliver about them. He put my mind at ease as he sprang into action. He set up a short conference with the Service Management and they devised a plan to make me satisfied. They scheduled a date for me to bring the car back for service. Once that day came, Mr. Oliver set me up with a new Mustang to borrow while work was being performed. The next day, I recieved a phone call from the Service Rep telling me that my car was finished. He described the work that was performed and handed me the keys. I was very surprised that there were no fees to pay or papers to sign! It was too easy! I have never been treated so professionally and hassle-free! I was so impressed that I had to go back and thank Mr. Oliver again. This experience has really eased my mind about Customer Service in the Wichita area. I am forever a customer of Mel Hambilton Ford! I am now enjoying my "new" ride instead of dreaming about it!

Leighann johnson

9 de dic. de 2013

He is awesome and got me in the perfect fit for me and might family

GTStallard

1 de dic. de 2013

We came to MH on the recommendation of a friend. It seemed they bent over backwards to help us in sales and finance, but I was disgusted with the service dept. They needed to fix the 4WD as part of our agreement to purchase the vehicle, and after keeping the truck for the first 5 days after we purchased it, we got half way home only to realize it was NOT fixed and then it had to go back for another week. They would not offer anything else for us to drive while they were fixing our truck, so we didn't have our "new" vehicle until almost 2 wks after we purchased it. Then, about 10mos later, we found metal shavings in the rear end, which was a result of something else they were supposed to have fixed as part of the purchase agreement, but they refused to claim responsibility of poor repairs and WE had to pay $2000 to fix it. As we traded this truck for something else this last weekend at a better dealership, we were told after seeing the car fax that the truck we purchased at MH had been wrecked, towed, fixed, then sold to us. MH NEVER DISCLOSED THIS TO US. So my initial perception of sales at MH was wrong! I don't trust them, and feel they are just out to make a buck and don't care about repeat business b/c they have certainly lost ours!

StacyJohnson

25 de nov. de 2013

I found Alan to be an excellent salesperson that was genuinely trying to help me find what I was looking for.Dave is great service writer that keeps you up to date on the status of everything and works hard to make sure you get what you expect.

kyliebeth

20 de nov. de 2013

We went to Mel Hamilton looking for a truck. Travis Whisler helped us and was very patient and knowledgeable about the vehicle. I feel like he listened to what we were saying and what we wanted. We were pleased with the price that we negotiated with him. I would definitely buy another vehicle from him and send my friends to him.

Sjlong

20 de nov. de 2013

Extremely pleased with Reggie. We purchased an Edge and was not happy with the size. Reggie and the staff went out of their way to see that we could trade for our new Explorer. We Love it!

GowestWichita

17 de nov. de 2013

Walked in an Austin was very friendly, quick to show us what we were saying we were interested in. We were thinking of a used car an Austin was informative of the rebates, tires for life program on the New Car. Once he explained the differences it was his suggestion he test drove them both as we had narrowed it down to two cars quickly as Austin was a good listener in what we were saying we wanted, there was no high pressure just smiles of excitement as we were excited our selves to be purchasing. Then when our decision was made he took us right inside and helped us get the best deal possible, the Financing department was great, Jamie was very professional and explained the options which we appreciated. Thanks for such a pleasant experience, Gary & Sharon

limolady54

17 de nov. de 2013

We were first greeted by Stan Bogdan who was very knowledgeable, personable and dedicated to meeting our needs. He knew how to ask the right questions to find a vehicle within our budget. He was not pushy and genuinely wanted the right fit for us. We were not familiar with leasing and Stan explained in detail the advantages. We had a vehicle to trade in and he worked hard to get us the deal we expected. James Shock handled our financing quickly & efficiently and encouraged us to buy the premium service plan. Since we are loyal Mel Hambelton customers he found a great rate keeping our payments where we are comfortable. Trey Dickerson went through each option in our NEW Ford Fusion taking the time to connect our phones to Bluetooth, how to use the GPS, preset seat & mirror positions, etc. in a thorough manner.I realized Mark Nunnelley who I went to high school with also works there and he visited with us while we waited to have paperwork done. We would highly recommend this dealership and these employees to assist you with your next car/truck/SUV purchase. They all have earned our business again and we have already referred them to several people this evening.Mike & Brenda Mitchener

Pam from KC

25 de oct. de 2013

Wonderful customer service. Phil Nightingale, the General Manager, does an awesome job! The entire staff is very welcoming and quick to offer assistance. The service on my Edge was exceptional.

lisat387

10 de oct. de 2013

Where do I start? We arrived for our appointment on time only to discover that the Sales Rep we were scheduled to see was off. Not a good start. However, he was actually in the dealership and made a point of greeting us, explaining, and handing us off to Travis Whisler. After a long morning of looking at other dealerships and feeling a bit discouraged, Travis found a car that was in my price range that I liked. Drove well, beautiful condition, had the features I wanted, and was comfortable. MJ said it made my eyes light up!! *lol* I have to admit that it was not a good time for me to buy a car, but I had no choice. My old car had blown an engine and I needed a car as soon as possible. Everyone I came into contact with did all they could to get me into a car. It took some long hours and a lot of work and they never once made me feel that I was wasting their time! By the time we finished, I was exhausted. I had to wait a bit for my car to be delivered, however Austin Ratzlaff was very apologetic, kind and helpful! 4 1/2 hours later I drove home in my 'new to me' Ford. I have to especially thank Mark McCasland for all he did to help me. He spent a great deal of time getting me the financing....and the fresh start....I needed!! I absolutely would recommend Mel Hambleton Ford to my friends and family! Yes Mark...I am excited! Thank you!! Travis, Mark, Bret and Austin R...you guys are all awesome...and I thank you for getting me rolling again!

kc67207

8 de oct. de 2013

Prepared when we arrived, helpful and knowledge about the car, services and rebates/discounts, respectful and patient even though the process went over closing time, no high pressure sales nor dragging out the process. First time actually enjoyed buying a car.

Hub454

4 de oct. de 2013

I had a very high pressure experience at another dealer when I was ready to buy. I had done an internet search for the F150 Lariat I was looking for. Mel Hambelton was the farthest distance from my home, but i put a request for them to contact me. The next morning a gentleman called me from the internet dept and he had the truck I wanted. I told him about my experience and that I did not want another high pressure deal where someone tried to switch vehicles on me. He asked me to set an appt with Alan Oliver. I was leary but went ahead anyway. When I pulled up he had the truck sitting up front ready to go for a drive. It was the right truck but I was not looking forward to the part of putting a deal together. He asked me a few things to get to know me and I told him what I was willing to pay. He went to his sales manager came back in about 10 minutes and said we have a deal. I have never had such a positive, low pressure car buying experience. Alan Oliver was OUTSTANDING!!!

Pedro

23 de sep. de 2013

My family and I went in there on Saturday and bought two cars. It was great experience, our salesman Roy was great and he was straight forward with us about everything. He made it easy for us to make the big decision. I definitely recommend Mel Hambelton Ford for your next car purchase.

JLGory

19 de sep. de 2013

I bought my Ford Mustang in December 18, 2012 and had great service I thought! It took 7 months and phone calls every other day to get my first of 2 things promised to me! Now I have talked to Mario, Brad, and someone else who said they were a manager but when I called back for him they said that person doesn't even exist there! So who did I talk to? hum! I have left 7 messages with Brad ? don't know last name and have left 6 messages with Mario and even talked to Mario and he said he would check on it and get back with me by 5 pm that day and now 1 month later which is 9 months after purchasing my car and still no call back! I left 2 messages today and still nothing! I thought I would be able to get what promised but guess NOT! We are so unhappy right now that wish we would have shopped local in our town! Multiple problems with the tag and over payment at the beginning to of things promised to us! I have even called and asked to talk to the main manager and still no calls back! Very UNHAPPPY!

gene2328

11 de sep. de 2013

Purchased used 2007 F150 on 08/23/13. Truck had an issue with the suspension and has now been repaired. The service dept. should have caught this before it was offered for sale.

Satisfied custromer

9 de sep. de 2013

Purchasing a vehicle has never been an experience that I looked forward to. To my surprise the salesmen and all the staff at Mel Hambelton Ford made the experience very easy and quick.

Tom W.

8 de sep. de 2013

Buying my new truck at Mel Hambelton Ford was a very pleasant experience. Everyone was very friendly. And it made buying a vehicle there a breeze. No one pressured you into buying something you did not want. I wanted to buy a new truck. My salesman Nader ali, help me make my decision on what to buy by being very knowledgeable about the ford trucks. Nader was very friendly, and made my wife and me very good about our decision to buy a new truck. Everyone there was so nice and knowledgeable about their job. From the salesman Nader, Austin the tech consultant. The finance consultant, they all made me feel at home. The bottom line is if you are going to buy a car or truck. Go to Mel Hambelton Ford. You will not be sorry.

Tom Warner

8 de sep. de 2013

Buying my new truck at Mel Hambelton Ford was a very pleasant experience. Everyone was very friendly. And it made buying a vehicle there a breeze. No one pressured you into buying something you did not want. I wanted to buy a new truck. My salesman Nader ali, help me make my decision on what to buy by being very knowledgeable about the ford trucks. Nader was very friendly, and made my wife and me very good about our decision to buy a new truck. Everyone there was so nice and knowledgeable about their job. From the salesman Nader, Austin the tech consultant. The finance consultant, Matt, They all made us feel at home. The bottom line is if you are going to buy a car or truck. Go to Mel Hambelton Ford. You will not be sorry.

taw2102

8 de sep. de 2013

Buying my new truck at Mel Hambelton Ford was a very pleasant experience. Everyone was very friendly. And it made buying a vehicle there a breeze. No one pressured you into buying something you did not want. I wanted to buy a new truck.My salesman Nader ali, help me make my decision on what to buy by being very knowledgeableabout the ford trucks. Nader was very friendly, and made my wife and me very good about our decision to buy a new truck. Everyone there was so nice and knowledgeable about their job. From the salesman Nader, Austin the tech consultant. The finance consultant, Matt, They all made us feel at home. The bottom line is if you are going to buy a car or truck. Go to Mel Hambelton Ford. You will not be sorry.

T. Austin

6 de sep. de 2013

I bought a New F-250 King Ranch from them last year. This year when I tried to work a deal I was meet with unfriendly and rude sales staff. As a matter of fact, A person named Brad who said he was the sales manager, returned a call from me talking about a vehicle deal I knew nothing about and would not let me say anything. A few minutes after we hung up, he called back and left me a rude message, saying he was taking me out of there system and I was not to ever contact the dealership again. Well, OK! I won't.

TOFlint

6 de sep. de 2013

This was the 11th vehicle I purchased from this dealership. I have become disabled and needed to trade multiple vehicles in on 1 new one. Brian Sladek, who I have gone through for several purchases always goes the "extra mile" to make sure my needs are met. I highly recommend this dealership and this salesman to anyone needing a new or used vehicle. Everyone from the salesman, the finance department, and the delivery team were very professional, well informed, and pleasant to work with.

Hduf

27 de ago. de 2013

As a mommy with 4 little kids trying to buy a car, this is the way to go. A few trips to Wichita was totally worth it!!! I didn't have time to research cars and told Stan my price range and the vehicle I would love to have. Although it wasn't in stock, Stan found my PERFECT car!! And I was driving it home four days later :). Totally recommended Mel Hamelton.

millerbrenna

27 de ago. de 2013

Each time I walk into this dealership I feel welcomed. The staff is always helpful and make sure the customer is satisfied. Brian and Bret went out of their way to make sure we were happy with our car at a price we wanted. This was a process and they were all patient and understanding of our circumstances.

Shari's Jeep

26 de ago. de 2013

My wife wanted a specific Jeep. Phil and the Mel Hambelton team found just what she wanted. They picked it up out of state, serviced and inspected it, and delivered it. It was the easiest vehicle purchase I've ever had and my wife is the happiest Jeep driver ever!

Dickey5

23 de ago. de 2013

Talked to my salesman a few days later seen a couple problems very minor and he was to get back with me after talking to the service manager and never did. Actually was gonna see if they would make this right to determine where I'm going to be buying my wife's new car in the near future.

Hambelton Fan For Life

18 de ago. de 2013

Ask for Stan Bogdan if you're interested in shopping for a car. He is as genuine a person as you'll ever find in a sales position. I'm surprised to read some of the negative reviews on this site; all I can share is that it was the most stress-free, fun, rewarding car buying experience that I have ever had. Prior to buying a new car, I received great service on my Explorer. I think they have the best customer service ever!

tarchibald

18 de ago. de 2013

These guys are cream of the crop! Knowledgable, patient, friendly, fun, and passionate. This was the most fun I have ever had while making such a major purchase. This team of employees earned my trust and respect from start to finish; in fact, I am singing their praises to everyone who will listen and will definitely be a loyal customer for life. Ford has reclaimed its status as producing a quality product and this dealership, in my experience, has proven that they are fully committed to customer service and satisfaction.

db40

16 de ago. de 2013

T yler was very helpful and all our questions were answered to our satisfaction. He was very professional. A real pleasure to work with. A real asset to the company.

Cjohnston87

14 de ago. de 2013

Staff was very friendly and helpful. Downside is that I've had the brand new truck in for repairs that shouldn't be happening. But the service department is still very friendly and willing to help with whatever is needed.

lbrown73

14 de ago. de 2013

It was a good experience. Brian was very helpful and did his best to get me the best deal that he could. Thank you Brian

mark7899

2 de ago. de 2013

I was very impressed with Mel Hamilton Ford. This was my first time buying a brand new car 2013 Ford Fusion and the experience was fantastic. the customer service was superb and they really roll out the red carpet for school teachers! Thanks!

Bbrunner

1 de ago. de 2013

5 days to complete warranty work 4 hour job. Service tech yelling at me over the phone. Couldn't find problem from prev Ford fix.

JARael

23 de jul. de 2013

I had been searching for a car for about six months and came to Ford not thinking we would leave with a car. Sure enough they proved me wrong we left with the first car Stan picked out! Logan worked miracles in the financial department and we drove off with a car we love.

Not a fan

22 de jul. de 2013

First off, there was a dog show in the lobby of the dealership. Crowded and loud. We found the car that was posted on their website but the price on the windshield was higher than it was in their ad. First red flag. We finally got a deal worked out which included having the car certified pre-owned. I was to bring it back the following Monday to have this done and they were going to give me a rental. I work an hour away from Wichita. Took the car in, and the service department had no idea what I was talking about. We had even set up an appointment with the service department. After waiting there for an hour for them to try to figure out what was going on, they finally said "oh, that has already been done!". Really?! Where's the paperwork? Over a month later and still no paperwork. There was also some shady dealing when we went to sign financial paperwork. There was an additional 6 months tacked on to our original agreement. Overall, not a good experience and I will not go back there again.

Marishabg

13 de jul. de 2013

Very poor customer service. They didn't do what they promised and it seemed to me that the terms are abstract thing around this dealership.

pearl123

5 de jul. de 2013

They were amazing with my whole experience! Don't go any where else!! They always handle my service on my truck with topnotch experience and truely care about me!

TeraSumpter

5 de jul. de 2013

I feel like Milton was very friendly and trustworthy and went out of his way to make sure I was happy with my purchase. Austin was very patient and knowledgeable about showing me the features in my new car. Whenever I had a question, he always directed me to where I could be helped. Mark carefully explained everything I needed to know about the financial aspect of my car. He was also very patient with me. I never felt rushed while I was here and the staff stayed after-hours to assist me with my purchase. I would recommend this dealership to a loved one.

Jameslee1989

27 de jun. de 2013

Amazing dealership they will bend over backwards to help anyone!!!!! Robert went above and beyond and even came in on his day off to make sure we were taken care off. It is a very long story but we will truly be life customers to them!!!!!

rsuppes

13 de jun. de 2013

We chose to do the Ford Trade Up Program with Lower interest rates. We had a great experience. I wouldn't recommend any other place than Mel Hambelton Ford. We love our new Ford Flex.

ErinBE

11 de jun. de 2013

This was easiest and least stressful car buying experience I have ever had. I was in desperate need of a vehicle after my car's motor had failed. I was already worried and stressed about finding another car so fast. After calling around Mel Hambelton was the only dealer who actually took action after I explained my situation and that I needed a car ASAP. They definitely took the weight off my shoulders! I live 2.5 hours away and they picked up my old car for FREE and got me into a brand new Focus...and I can actually afford it thanks to their awesome finance team, especially Todd and Logan. David was very helpful and did not pressure me at all. I told him exactly what I wanted in what price range and he was able to get if for me. Didn't have to haggle on a price and the payments are fair for the situation I was in. Austin did a wonderful job explaining Ford Sync and all the new tech in the car. So far, I have no complaints on the new Focus. It is great!!! And even better MPG! The warranty is great (72 months!) and with Mel Hambelton, I get free tires for life. I have not seen that or been offered that anywhere else and will definitely be making the trips back for servicing. I'd recommend this dealer for anyone looking to buy a new car. Good service! Friendly people! Very pleased. A++++

zephyroxsuntea

26 de may. de 2013

I will never go to another dealership again. I have been to rusty eck ford and eddys toyota and had HORRIBLE service. we walked into mel hambelton where we had purchased our first vehicle. we were greeted by very friendly salesmen. we were shown cars that were within our price range and to our specifications. going through the process of working the numbers they didn't mess around with us, they came back with numbers that were within our asking range. they treated us with respect and without pressure. everyone was so wonderful in trying to give us the best payment possible as well as the comfort of being able to decide without having to make a split second decision. this is a wonderful dealership. i have worked with multiple sales men and finance people and never had a bad experience. we've purchased 2 vehicles from them and will likely purchase many more. i HIGHLY recommend this dealership to anyone and everyone!

tgrandy89

25 de may. de 2013

Went to the dealer and I knew which car I wanted and how much I wanted to pay per month. Stan Bogdan was great. He worked hard to give me what I needed for my trade in. He was very friendly and would recommend him to anyone. My experience was great till I had to deal with Brad Gillespie. Long story short, I felt he ridiculed my Dad and I when we refused to buy any of the extended warranties. I could go on but other than that the experience was good.

johnperrine

24 de may. de 2013

John Santellan was a great sales guy! I had the best experience ever from a dealership! I highly recommennd MEL HAMBELTON FORD!They all worked hard to make it a great time! (And I got a great car!) I never felt pushed into anything....Great experience!

Kansasforsguy

23 de may. de 2013

The SLOWEST service I have ever received! Will not be going back! First they told me it would be 30 minutes. Then an hour. And I was there over 2 hours! They walk around and tell you what you want to hear, when all I really wanted was to get out of there!

rookie866

19 de may. de 2013

I came to Mel Hambelton after being lied to and having an overall terrible experience with Rusty Eck Ford in Wichita. Greg had my car ready as soon as I showed up, and they absolutely stuck to everything they said they would do over the phone.I chose to use my own funds and financing to make the purchase and they worked hard with my bank to make it work out. Several very cool shirts and giveaways during a very nice customer service exit interview to explain how my Bluetooth / GPS and other features worked (even though the car wasnt quite brand new or an actual Ford).I would recommend them to anyone. In my experience, Lathrop is a good guy that does what he says he will.

Jodie McDonald

11 de may. de 2013

I never though buying a new car could be so effortless. Stan was great! He made sure we were informed and comfortable with our purchase.

Ngibbs316

11 de may. de 2013

Greg lathrop was very knowledgable about the ford f150 and worked diligently to find exactly what I was looking for. Greg was also great at getting the price point I needed on my trade-in. The finance department was able to keep my payments where I needed them. Austin with the delivery team took the time to make sure I was familiar with all the elements of my truck before I left the dealership. Great job guys!

fragilepooh1979

1 de may. de 2013

Really Love dealing with this dealership. Have traded vehicles twice with this dealership and I absolutely refuse to go anywhere else for new vehicles or service either one.The only downside is the price for the vehicles but I know the dealership has nothing to do with that so EXCELLENT JOB MEL HAMBELTON FORD!!!! THANK YOU A LOT!!!!

deanuts2004

30 de abr. de 2013

Within 2 weeks 2 things have broke on the van and still waiting to see what the company plans on doing about it! The part is a dealer only part. Then the 250$ referral is crap. I was a referral and I made it KNOW I was a referral! A month later still nothing to my friend that said they got such GREAT service I guess if your buying a NEW car then thats when they dont push you off to someone else like We was. He wasnt busy when we showed up but as soon as a NEW car customer showed up. OOH Here you can work with this guy now. Which I find just plan Rude! Plus the car wasnt even cleaned they WASHED the windows that was it dirt and all kinds of crap still in there from the previous owners.

smartinez17

19 de abr. de 2013

I purchased a 2011 Ford F-150 Limited. The truck was awesome and the salesman (Mark) was very knowledgeable about the vehicle. I found Mark to also be honest and worked hard to get me a fair price. The financing went smoothly and I felt I had made a good deal. The next day I was informed the bank wouldn't accept the loan (which I thought they already had) and we had to change banks and rework the loan but, everything turned out fine. This is the third vehicle my family has purchased from Mel Hambelton in the last few years and I have recommend them to others.

BandMG

6 de abr. de 2013

A trusted friend encouraged us to visit Mel Hambelton Ford when we were shopping for a new car. Our experience there was extremely positive. The process of buying our SUV went amazingly smooth. There was no pressure from anyone we dealt with. Curtis and Brian were both very healpful in getting just the right vehicle for us. Brad answered the questions we had about the maintenance plan. Austin took the time to sync our phones and helped us to learn about all the features on our 2013 Escape. He even came to our home to set up the garage door opener! We will highly recommend Mel Hambelton to our friends.

Unhappy Consumer

5 de abr. de 2013

Lied to about vehicle being sold while trying to deal with a sales person to get an offer. Was lead on for 2 weeks with no offer after the horrible initial offer after the test drive. Will not go back!

aelowe

2 de abr. de 2013

We started by calling the dealership and Stan was wonderful to work with right away and letting us have ideas of what was available and even gave us his cell phone number to call upon our arrival. We arrived Stan was with another customer and immediately had David visit with us and go over what was available in what we were looking for. Stan and David worked together were very upfront with everything and no hassles on anything. We settled on a deal with the trade in and went to finance and visited with Mark who I will say was just awesome and great scenes of humor and worked hard to get interest rates and payments were they could be worked with and very carefully explained all the paperwork carefully not trying to just shove and sign like other dealerships we have been to. Upon completion of finance we met with Austin who did a fantastic job showing the Sync, going over the manuals and walking us thru all the ins and outs of the vehicle. Austin further told us if we need to review it at any time we could stop back in and someone would be glad to help us out. The whole team was great and I would recommend MH Ford to anyone shopping for a vehicle and service center.

MarlaWebb

2 de abr. de 2013

Stan was very helpful in my decision process of leasing a vehicle. I didn't think a lease was something I would do, but he took the time to talk with me and find out what my needs and concerns were and it turned out that a lease was what worked best for me. My son and I spent the good part of the day with Stan, as I was a little apprehensive about what I needed, and he really wanted to know what was the best fit for me and that when I left I was comfortable with my decision. I'm sure there are other good salespeople at Mel Hambleton, but my experience with Stan was very good and will go back to him when I need another vehicle.

maddie22

29 de mar. de 2013

Horrible experience but loved the vehicle. Rude and arrogate sales people that treat you like trash. Big waste of time. Not fair on values of vehicles. Liars!

ckrogers

28 de mar. de 2013

My wife and I have purchased many vehicles new. The experience we had making our new purchase at Mel Hambelton was by far the best we've ever had, while shopping for a new vehicle. Stan Bogdan our sales person was awesome. He was very knowledgeable and very pleasant to deal with. He helped use find the perfect vehicle for our needs and price range. Doing business with Stan was like spending time with a best friend. Mel Hambleton and Stan Bogdan will be our First choice in the future. The Finance Manager at Mel hambelton Mark Mccasland was also great. Normally we dread this part of the vehicle buying experience. Mark made this part of the experience very pleasant. He was very good at what he does. Normally we have our own lender secured, but Mark helped find a better rate than we were expecting. He really went the extra distance for us. Too often we have felt the Finance person was trying to pad the bottom line. This was definitely not the case with Mark. Mark went over all the options with us. Then listened to our needs and found the perfect fit. Great job by all at Mel Hambelton Ford. From Start to finish Awesome.

UnHappy Customer

27 de mar. de 2013

Treated very poorly on trading in for a used vehicle.

brookenzanesmama

22 de mar. de 2013

Stan was awesome in dealing with us. We had been looking for almost 6 months. If you go here ask for Stan! Brian in finance was very helpful & patient with us in redoing our paperwork. He had it all printed up & ready to go before we ever got there. Oh & the cookies aren't half bad either! Lol

jbearley

20 de mar. de 2013

Experience at Mel Hambilton was amazing. This is not my first new vehicle, I have purchased four new ones in the past. But I have not had an experience like this before. Everyone was very kind...from the the technition, salesman, finiance, and the guy that showed us how the F150 worked on the inside. I also talked to several other salesman while I was there, just visiting with them. They were all reall nice and I enjoyed visited with them. Also spoke to an events cordinator, as they were having a fund raiser for something....cant remember exacly what it was. Everyone had high praise for the CEO (I think her name is Lisa). That says a lot about her if all of her employees have good things to say about her. I will buy from them again, I was that impressed. I forgot to mention the Teacher service program. I will get all of my maintence done for free for the next two years! That is an awesome program. Thanks Mel Hambelton!-Justin Bearley-

JennGrimm

16 de mar. de 2013

Hi I'm correcting a note I wrote . I misunderstood the gentleman at the dealer ship and wanted to tell them I appreciate that they help me out so much and they did truly go above and beyond . And I'm greatful to them . My family has a good car at a great price and to know that they work hard to take care of my situation . Mr. Nightingale was truly one of the nicest gentleman. And I say I'm very happy with my choice to buy my car here .OJ was the the one who sold me the car and I would have to tell you he got me a great price and payments were I need them to be he worked hard with me cause I had such a tight budget.thanks again!!!! Thanks, Jennifer

butterfingers

15 de mar. de 2013

i have taken my car to get serviced here since i bought it. Every time i have gone back, i have never had anyone be friendly or go out of their way to help my needs. Twice i was suppose to have a rental car for repair needs, and the rental car was not reserved for me. I have yet another problem that needs attended to. Every person i have dealt with at the service department has been rude and not helpful. They don't care about their customers, they just want to get you out of their way and move on the next. I continued to go here since they weren't out of my way. I guess from here on out, i will drive across town and visit Rusty Eck Ford.

audramay

13 de mar. de 2013

I had visited several dealerships in the Wichita area in the last few months looking for a quality car that met my needs and was affordable. Stan took the time first over the phone to find out what my needs were and the situation with my old car. We then set up a time to come in that was convenient and went over many details of my trade-in and what new car would best meet my needs. I was impressed with Stan's expertise and knowledge of cars and the numbers behind making the trade-in a reality. He not only looked at the immediate vehicle need, but also my future status and car value. He was the most honest and knowledgeable salesman that I dealt with in the dealerships that I visited. This was the best car buying experience that I have had and I look forward to working with him on future car deals!

JerryEast

22 de feb. de 2013

Mel Hambelton Ford is the most professionally managed and expertly staffed auto dealership I have worked with in 50 years. Everyone with whom I had any interaction, including the staff at the inhouse cafe, made me feel like they were working to insure that selecting and buying a new car was a positive experience. Whether model selection, pricing, familiarity with the products and services available or simple courtesy you will not find a better dealership to guide you through the process of selecting a car that you are most interested in, as opposed to what someone wants to sell. Prove it to yourself - shop another dealer and then go to Mel Hambelton before you buy. There is no doubt that you will experience the difference I did and leave with a smile on your face.

rachelmartinclark

18 de feb. de 2013

My husband and I were extremely impressed with the deal that Stan got for us. He was very professional and knowlegeable but also made us feel like we could trust him completely. He listened to our needs and didn't waste time trying to sell us something that we didn't want. When we asked him about several cars on the lot, he was very honest with us as far as gas mileage and whether or not it would suit our needs and our budget. We were at the lot for over 2 hours and never felt put out or uncomfortable. Everything just flowed nicely and we left there with big smiles and an awesome new (well almost) Jeep! I am a salesperson by trade and I can spot a phoney a mile away. Stan Bogdan is the real deal and we will be referring Stan and Mel Hamilton Ford to all of our friends and family. Thanks again!!

hyacenda88

18 de feb. de 2013

From start to finish the process of finding and buying a new car was simply amazing. This car dealership gets an A+ from me and my family. Shannon and Stan made me right at home from the minute I walked in the door. Not one person I encountered was pushy as I over examined the car I thought I wanted. Stan answered all my questions that day as well as over the phone during the next several days. Stan has perfected customer service and made my car buying experience one of the best! If I ever need to buy another car or know someone that does I will with out a doubt send them to Mel Hambelton. Logan was great with explaining everything I needed to know about the financing part and Austin took the time to sync up my phone and help me learn the ins and outs of my new SUV. Everyone assured me that they would be only a phone call away if I ever need anything, this is a group of people that you will NOT be able to find anywhere else.

djfusilier

15 de feb. de 2013

This was our first car-buying experience and this is the only dealership I will use in the future! Stan was wonderful at explaining features as well as honestly giving recommendations on options. At no time did we feel pressured or feel like he was just trying to make a sale. Mark in Finance was excellent as well giving us the best package we could get financing-wise. And Austin's demonstration of the car's features was wonderful! The experience truly made us feel like royalty as we left the lot in our brand-new car! I would highly recommend this team.

musicmang

15 de feb. de 2013

Our experience was above and beyond. Not just by Stan who helped get us the car we needed but also by Jeff, the GM who went out of his way to help us get to where we needed to be. The finance department worked to get us a lower interest rate and actually made our payment less than originally anticipated! I would recommend the dealership and the crew to my friends. I greatly appreciate the honesty from Stan - not beating around the bush. He didn't care about making the sale, what he showed was that he cared about our personal situation and made sure to get us into the best possible place for us!

mdw67060

14 de feb. de 2013

WOW! What a great car-buying experience! Saturday, 02/09/13, we were "window shopping", killing time, not expecting to make a purchase. I had seen a specific 2012 Mustang GT on the MHF website that I wanted to check out. My husband and I test drove it with Milton and decided it was too good of a deal to pass up. Milton, Brian and Todd were great at working with me to finalize the sale and the financing. Everything went smoothly and relatively quickly. Austin worked with me to learn all the computer features of the car, including Sirius radio sign up and activation, and using Microsoft Sync to connect my cell phone to the bluetooth feature included in the car. In addition to the fine service at the dealership before driving away in my new Mustang, Austin and Alex made an appointment to come out and program our Mustang to open our garage doors. Unheard of great service! No one at the Toyota dealership offered to program our garage door openers for us on the last three Toyotas we purchased. The after-sale service provided was above-and-beyond, and we were impressed! Thank you for such a wonderful car-buying experience. We LOVE our new Mustang and the people at Mel Hambelton Ford. Cyndy

LindsayJones

5 de feb. de 2013

Everyone at this Dealership was very friendly & courteous. They went out of their way to make us feel welcome & important. They stressed several times that they wanted to work with us & kept us informed during the negotiations. We got the car we wanted and almost at the price we wanted to pay (within $800). The car was very clean & they filled the gas tank for our trip home. Lindsay

Knuthlynette

29 de ene. de 2013

I have bought vehicles from Jon Jackson in the past. On Jan. 7 of this year my son was in a serious car accident. The first thing Jon was concerned with was if my son was okay. Then what he and The Mel Hambelton family could do to help us out, and get us into something we could afford. Since he is going to college and working we needed something reliable for him to drive. We went through all options from used, leasing, and new. It turned out that the best fit for us was a 2013 Ford, and it lowered our payments from the used vehicle we bought from here 11 months ago. Jon is always awesome. He is very professional, reliable and nothing but a gentleman. He has never treated us with anything but respect, no matter what the value of the car is that we may be looking for. When Jeff Horning found out about my son he also was concerned about him, and helped us out when he found out he had nothing to drive until we got through all of the insurance hoops, and found a car to buy for him. I have always been pleased with Jon, and would use no one else but Jon when buying a vehicle. Jon is so good at his job that even if you have an issue after you buy the vehicle, he will go take care of it for you. He's not just there when you buy your vehicle, he is here for you afterwards as well. We have now purchased 6 new vehicles, and 1 used vehicle from Mel Hambelton, four of those have been purchased from Jon and we have never been happier with these purchases. Thanks Jon for everything. The Alexander-Knuth family.

DesireeMPalmer

27 de ene. de 2013

WOW! I just bought a new Ford from Kareem at Mel Hambelton. They are better and they are proving it, and they just did to me!I have worked with just about every dealer in the city and have never had a good experience, in fact many times I left angry. I dread car buying. Most recently I tried buying a Lincoln from Davis-Moore and was treated with such disrespect I walked out and swore to never buy a lincon, let alone anything from that dealer. I even let Lincoln know and neither the dealer or the company cared to respond. I get that I have high standards. I am not a customer who is easy to please. But even with my high standards, the team at Mel Hambelton far exceeded what I expect in a car buying experience. I will never buy another car from anyone else. The experience at Mel Hambelton has left me wanting more. Thank you Mel Hambelton and thank you team! I truly appreciate the respect and fair dealing as well as all the extra effort to make the purchase enjoyable.

C&D rader

26 de ene. de 2013

I,ve been doing business with Hambelton Ford for 15+ yrs. And the experience has always been positive. However a recall troubled 2013 escape( a car my wife really liked!) caused us to look for something different. We settled on a 2013 Edge. Thus the trade was made. This was an inconvience we had not planned on enduring, but the folks at Mel hambelton did their best to make the deal work and to be helpful in every way. I do not blame the folks at Mel Hambelton Ford for the recall troubled Escape, that goes to the engineering dept. and R&D at FO MO CO!

AmandaJose

24 de ene. de 2013

Me and my fiance found ourselves at Melhambelton after hearing good reviews from personal friends and family who have dealt with this company. Needless to say we had high expectations from all the good we've heard about them! After visiting for the first time we were greeted by our first sales person who was helpful but we weren't completely happy with the service. (bad communication really) After a second trip up to the lot we were lucky enough to get paired up with Stan Bogdan. The whole process from start to finish was a breeze from that point on. He listened to what price range we needed to be in, and worked closely with the finance team to get us into a good match. Not to mention he kept us fully informed of every step taken the entire time! We never felt pressured into selecting a vehicle. He was able to answer all the questions we had going in, and if he didnt know the answer, he found it out for us right away! He is one of the best there!! We will deffinately be buying our next car there. We also had the pleasure of dealing with Gus and Mark over in finance. Both of which are some great individuals who will have you laughing and smiling the whole time your finishing up your paper work! The whole team worked to get us such a great deal on our car and got us out of our trade in w/o any snags. These guys are truly some of the best in the business, so thank you Stan, Gus, and Mark again for all that you've done for us. You'll deffinately be seeing us back in the future!

Lisads63

18 de ene. de 2013

Experience went well until our post-dated down payment was deposited contrary to our agreement to the sale. Thankful our bank was understanding with us.

pschmidt215

16 de ene. de 2013

I have bought several trucks from James, he knows I dont like to play games. We agree in a price fast an he treats me like a person not a sales stat. I have sent several friends to him and all were treated fair an got a great deal

Lynsi42

13 de ene. de 2013

David was a great salesman! He helped us with everything we needed and was very down to earth. We love our Ford Edge, thanks David!

Rugergirl

11 de ene. de 2013

Our experience at Mel Hambelton was far about anything we expected. The salesman working with us was not only friendly, but he really understood what we were looking for. He was personable and really helped get the best deal possible. I would recommend Mel Hambelton to any of my friends or family.

schuyler.dunn.3

6 de ene. de 2013

I always have a wonderful car buying experience at Mel Hambelton, due to the staffs great teamwork and customer care they provide. They go out of thier way to provide a comfortable and friendly environment.

Jgayer

5 de ene. de 2013

A truly professional group of people from sales to delivery. Mario is a personal and professional salesman who went the extra mile to give us a totally pleasurable buying experience. The finance and document procedure was clear, concise and very well presented. We were very impressed with the new vehicle delivery process. Dealerships we have dealt with in the past have all been your typical "sign and drive", "thanks for your money", "see you later" experience.

Marique

4 de ene. de 2013

My experience was wonderful. Mark Eaton was very patient and friendly. Everyone from Sales, Financing to Austin with the delivery team were wonderful. I have no complaints whatsoever. I just appreciate everything they did for me.Carla Horton

bjohns11

30 de dic. de 2012

Sean was awesome, he knew what i was looking for and helped me find a great truck in my price range. Was straight forward and honest.

Frank Nedrow

30 de dic. de 2012

I bought my 2013 Mustang GT online from Mel Hambelton Ford. I never saw my car until it was delivered to my house 220 miles from Wichita. That was a very good day! From my first email to this dealership that was answered by my saleman David Mccall to John Swanson who trailed my GT to Shawnee, Ks. it was an very good experience. There are many Ford dealers in my area but none had the exact car I wanted. I found my car on AutoTrader.com at Mel Hambelton. Thanks to everyone at MH.

KansasJack

28 de dic. de 2012

Easy to work with and they do what they say they will do. They work with you to get the price that is fair to all.

Mobeck

19 de dic. de 2012

Wonderful experience. Stan showed us many cars and options for each. These guys have been more than helpful in the purchase and financing on this car. Brett was probably the first finance manager I have ever dealt with that was really nice. Past experiences at other dealerships with finance was like working with Scrooge. Thanks for a great experience.

chpc1

18 de dic. de 2012

When I went to purchase my vehicle I already had an appointment at another dealer set for later in the day with a car picked out. I stopped at Mel Hambelton earlier in the day and spoke with Jon. He was so courteous to my wife and I that we stayed and discussed car possibilities with him. He was a solid salesman, he was polite, nice, and knowledgeable about cars without being too pushy, the ideal seller a buyer looks for. Jon clearly cared more about our needs and us than making a sale that day, and that spoke volumes to us; he did not just want to get us into a car he also wanted the car to be a perfect fit for us. I could not be happier with my experience buying a vehicle from Jon Jackson and would gladly return for another purchase in the future.

dmcessna

18 de dic. de 2012

I showed up with a very specific list of requirements in a new vehicle, equipment, price and financing. Clayton found the vehicle just for me at the price I needed. Bret researched all the rebates, refunds, special deals and financing options to come up with the best fit for me. Austin was very patient with the not so tech savy old man and sent me off feeling confident. I am a happy camper.

nayber

14 de dic. de 2012

Everybody I came into contact with was professional and super friendly. This was by far the best car lot experience I've had in years.

jermay07

10 de dic. de 2012

This dealership is fantastic...third new car we have bought for them in the past six months. Everytime the experience was absolutely wonderful. Between Robert and Bret, they not only found the the vehicle that matched our needs, they made the vehicle match our budget as well! This dealership works hard to earn your business without being even the littlest bit pushy. They have a phenomenal system in place, and I can promise you, you won't want to go anywhere else to buy a car!!! They have a customer for life right here!! Thanks Robert and Bret and everyone else on the Mel Hambelton team! You guys are AWESOME!!

pammaher

10 de dic. de 2012

Phil Nightingale, the general manager, is fantastic. He went way above and beyond to make sure we were treated right. All employees that we dealt with gave wonderful service. We felt like we were their #1 custmer.

tiffany1288

9 de dic. de 2012

They made me feel welcome at the dealership. They work for the customer(s) needs, they are there for us. There was no pressuring into buying a vehicle, we told them what we could do and they worked their best to get us into a vehicle.

nolanbristow

8 de dic. de 2012

If you looked up customer service in the dictionary, there would be a picture of Jon Jackson and the whole Mel Hambelton team. I work in the customer service industry and was blown away by how comfortable they made our big purchase. When you go here to buy your next vehicle, Jon Jackson is the man you want to see. Absolutely, hands down, the best sales rep you could ask for. Jon went above and beyond to insure our happiness, and we couldn't be more satisfied. Logan Thomas made all of the final paperwork a very smooth process. He was very knowledgeable and very professional. Also, Alex Wespi on the delivery team deserves a promotion. This guy has amazing people skills and insured that we understood all the bells and whistles of our 2013 Ford Escape. Special kudos to Alex. Thank you everyone on the Mel Hambelton team; you've earned our business and we'll be back.

Ila Fast

7 de dic. de 2012

Whole experience was great. Everyone was very helpful and answered all my questions in a professional manner. Would recommend the dealer and everyone that helped in the purchase of my car, which I love, by the way!! We have purchased other cars from Mel Hambelton Ford in the past and each time was a good experience.

TMill 22

28 de nov. de 2012

This dealership is very professional and supportive. I would recommend mel Hambelton to everybody. My experience was top - notch! Phil Knightingale and his staff are the best!

Jph2012

27 de nov. de 2012

The sales personnel at Mel Hambelton is unparalleled by today's standards. They really go that extra mile to ensure great customer satisfaction in a friendly atmosphere. Stan Bogdan is excellent, he is sincere, trustworthy and really excells in auto sales and service. Stan also does followup to ensure customer satisfaction long after the actual sale. He is truly an outstanding individual. In addition, when you leave Stan's office, he has such an upbeat warm friendly personality you can't help but be in a great mood. Mel Hambelton is a good dealership to buy from, but Stan truely does makes it a great one. You will never find a better person to buy your next vehicle from than him. Stan is definitely the man! Thank you Stan!

minerl

26 de nov. de 2012

I called Alex was AWESOME! he helped walk me through deleting the old phone and connecting my new phone to the SYNC system. I was amazed at how he was able to walk me through the process without coming to the office.

unpleased

26 de nov. de 2012

Yes we have some issues on our credit but we was told by numerous people at this dealership that they would help us and one of them is Lisa which is one of the owners and Phil which is the head salesman also told my husband that he would go over the numbers with us and get us in what we want.Well, that didn't happend. Very upset!!! When my husband showed up on friday Phil told another salesman give him any keys he wants to drive. I mean come guys we really needed another car. but i guess i was wrong since you are family owned and everything you would help a family in need but i was worng. Just got screwed again made me think i was at Rusty Eck AGAIN. And another thing i maybe a female but i do know what i am talking about when i hear a noise under the hood was told the detail guys go crazy w/their cleaners so it must have got on one of the pulleys. and also spark plug wires are sold as a set so a V6 takes 6 spark plug wires!! you dont replace 4 out of the 6 wires or as the stupid salesman says "you only replace the ones that are bad" sorry dude i know what i am talking about. SO if you dont have PERFECT credit dont go here!!!! I will never step foot back here i dont care if they give me a car i would tell them to turn around and bend over and i will show them where to put it!!!!

brassyslady

25 de nov. de 2012

My husband and I went to Mel Hambelton Ford looking for a Mustang that he had been waiting to purchase for 30 years. We were greeted by Kareem who really listened to what we wanted and did his best to find it. He was so friendly and the process of filling out the paperwork was painless. The car is perfect is every way and so sporty! We also had a great experience with Bret in the business office. He congratulated us on our new purchase and was wonderful to work with. Then Austin went over all the technical side of our new car/computer; very helpful! To make the whole experience even better, when I mentioned I wanted a new car (to me) Kareem found the perfect car and helped us pay off our existing car and set it up. It is red and I love it! We are SO pleased with our purchases and are now a two Mustang family! We are looking forward to many years of excellent care with the excellent staff at Mel Hambelton. The visit was even sweeter because of the experience we had the day before with two of their competitors; the other dealers didn't seem to want our business or listen to us but we found the best place to go! We highly recommend Mel Hambelton Ford for all your truck or car needs.

swing71

18 de nov. de 2012

Stan was very attentive to our needs and searched inventory to meet our requirements we were requesting .Very educated & through with process and got my daughter a car that was much better then we expected for the price point we were working with.They have a great finance team as well and i was completely surprised how easy the process was compared to a few years ago at the same dealer,new boss in charge i guess and she is making the buying process and reputation a new pleasant experience So ask for stan and tell them Shannon sent you & im sure you'll be glad you went to them..Also if you ever need service Dan goes above & beyond to get you taken care of. Excellent staff!

Jasper73190

9 de nov. de 2012

Tried to buy a 2013 escape, was lied to saying I was approved for the loan which i wasnt. The dealer refused to take the vehicle back. They havent returned any of my calls. The finance guys are very rude and expaining my situation. Im Currently dealing with my lawyer.

webwevr

8 de nov. de 2012

I found the car I was interested in on the MHF website, contacted by David McCall, went and test drove a few cars, found the exact one I inquired on and purchased it.Thanks to a great salesman and all the great staff at MHF.

M. Jean Watkins

8 de nov. de 2012

The salesman was quick to approach me when I was looking at vehicles. He readily went to retrieve a key for the vehicle that I was interested in purchasing so I could drive it. I have purchased several new Ford vehicles in the past but NEVER have I been treated with as much respect as I received at Mel Hambelton Ford. I feel that the dealership under the direction of Phil Nightengale went above and beyond my expectations when I purchased my 2013 Ford Explorer Sport. I certainly will return to that dealership in the future when I am considering a trade.Thanks, MHFord for your service.Sincerely,M. Jean Watkins

SacurKram

8 de nov. de 2012

I had 2 great experiences. Sean was very friendly and helped us get into the right cars for us. After buying 2 cars from him in 2 months, I will definitely go back in the future.

twyla.holley47

4 de nov. de 2012

This was an awesome experience. All the associates were friendly and answered all my questions. I never felt pressured! I will definitely recommend mel hambelton to friends and family!

drridder

4 de nov. de 2012

From the general manager to the salesforce to the service department. These guys are the best! Always willing to go the extra mile to insure satisfaction!

kmb072252

4 de nov. de 2012

mel hambelton car buying was a very pleasant experience obi mbawuike was very caring to our needs and finance manager was very helpful and friendly

ShawnMalone

3 de nov. de 2012

I was sold a truck with a defective emergency brake [2008 chevy duramax allison] it took several calls to get them to even listen to my concerns then the repairs were not done correctly which resulted in the entire braking system being destroyed. I had bought EXTRA CARE WARRANTY which they refused to honor, after paying 1300.oo to fix them ,on the trip home the brakes started grabbing again. when i stopped at a gas station to check i saw where someone one put a long scratch on the side broke a running light, chrome rims front and back had deep cuts,and a dent above wheel well. after numerous phone calls no one will call me back.the truck brakes are still not fixed and service manager,sales manager refuse to return calls. I HAVE CALLED OTHER FORD DEALERS WHO SAID THEY WILL NOT TOUCH THE TRUCK BECAUSE I BOUGHT IT AT MEL HAMBELTON FORD.I WILL NOT REFER ANYONE TO THIS DEALER IN FACT I WILL WARN EVERYONE TO STAY AWAY FROM THEM THEY ARE WHAT GIVES CAR DEALERSHIPS REPTUTATIONS AS DISHONEST SNAKE OIL SALESMEN!!!!!

kew1971

2 de nov. de 2012

they got me into what I wanted and knew I was short for time so they got me approved and pappers sined in less then 1 hour. Was very pleased and will go back any time. Stop in there first and just see I know I wish I would of first but glad i did.

tinman66

1 de nov. de 2012

Jon Jackson was awsome. Bought 2 cars in 3 days loved it.Would recomend Buying a new car from Jon Jackson. Good people Good deals. Tim and Tina Western Kansas

duryear

31 de oct. de 2012

My time at the dealership was comfortable and explored many different options from used cars to new. SUV to cars. They found the car that fit us and our financial needs. It was a comfortable experience.

DCKitchel

25 de oct. de 2012

Without a doubt, the BEST experience I have ever had during any car buying process I have been involved in. Their customer service went above and beyond my expectations. The cookies delivered were a very nice surprise and shows the effort they put forth to ensure a pleasant overall experience. I live 2 hours away from Wichita, and the drive was worth it. They have my highest recommendation and all of my future business! Thank you!

sega1115

25 de oct. de 2012

I was very satisfied with Mel Hambleton Ford because they were upfront about everything and they were very helpful in getting into a new car.

sthomp11

24 de oct. de 2012

Stan was very helpful, friendly, and honest. Took the time to explain ALL the features of the vehicles we were interested in and comparisons of differing features. Felt comfortable to ask question and receive honest answers and was not pushed into any decisions.

macortez35

15 de oct. de 2012

The atmosphere was amazing, and the professionalism was absolutely outstanding! It was the best experience I've been part of while purchasing a new car! I would highly recommend to anyone looking for an amazing team to work with. Everyone worked as a cohesive unit and respected each other regardless of what was going on around them.

nickjcoco

8 de oct. de 2012

I recently visited this dealership to purchase a new vehicle. The sales staff and finance team did a great job working with me on my trade in and getting me into a vehicle I will have for a very long time. I would 100% recommend Mel Hambleton to any friend or family member looking to purchase a new or used vehicle.

Paul olsen

6 de oct. de 2012

I have followed the Focus st or equivalent for years, glad it came to the US. Thought since it was a limited production vehicle I should go to a larger dealership.Years ago we bought two vehicles from this dealer so we went back, excellent experience

faustm

5 de oct. de 2012

Ryan did an amazing job with us!!!! He knew what we wanted and was able to help. I would definitely recommend him to a friend that wanted to purchase a car. He was great when it came to making a deal. I really never felt the high pressure of most salesmen!!!! Thanks a lot Ryan:)

kd4802

1 de oct. de 2012

I was referred to Jon Jackson, and I am so glad.He was friendly, helpful and knowledgeable. If he did not know the answer to a question, he found someone who did.I intended to buy a used car, but Jon showed me the advantages of a new one.Such as warranty, rebates, and tires.I was was very satisfied and happy with Jon. He made my sales visit pleasant.

kzagula

1 de oct. de 2012

We had a great experience, compared two dealerships and can honestly say it was a pleasure to purchase through Mel Hamilton, we were treated in a straight forward manner and given all the information we needed to make a decision without any pressure or sales gimmicks. I cannot say that was the case at the other dealership. Would purchase there again.

NSanchezAllred

29 de sep. de 2012

Sales rep was receptive to our needs. Listened and was not overly agressive. Yet, he was sure to ask the questions that would allow him to meet the needs while working to stay within our pre-determined budget. Continued to provide good service and responded to our questions even after the deal was closed. Great Experience. And the cookies were awesome as well!!

pjett

27 de sep. de 2012

Needing to purchase a new vehicle, one of our stops was to Mel Hambelton. We were lucky enough to have Stan Bogdan walk out to greet us. Over the years, we have had many unpleasant experiences buying vehicles. But this purchase through Stan was so far the best. He knew what we wanted, pointed out different options, was NEVER pushy, understood that we did not want to get in over our head and dealt with us in a way that we have never experienced before. Worked with us, talked with us, went over several options with us. Did NOT pressure us. Best salesman ever and we have dealt with many over the years. He did such an outstanding job, we went back so our daughter could purchase her first vehicle. Again, the BEST saleman to work with.Tim and Patti Jett

jbfrye

25 de sep. de 2012

We recently purchased a Certified Pre-Owned Ford. This was an outstanding car buying experience. Reggie is a true professional and gentleman in every sense of the word. His knowledgebase of Ford vehicles is very impressive and detailed. We felt very comfortable dealing with Reggie in his honest and down-to-earth approach in a friendly atomsphere. When you are ready to buy a vehicle, we highly recommend Reggie. The Mel Hambelton Ford dealership employee's are very impressive with their "can-do" attitude. We readily noticed how engaged all of the employee's who we came in contact with are very friendly and helpful. A true team effort shines through and through. Keep up the outstanding customer service!

toekneetoo

20 de sep. de 2012

I was absolutely thrilled with the recent experience I had with Mel Hambelton Ford. I purchased a pre-owned vehicle from them. These guys worked their tails off finding the exact car that I wanted, and getting me the best price. Generally speaking, car buying has always been a very unpleasant experience for me. I either have felt that I was overcharged for what I purchased, or not given enough for my trade in. They were not only very friendly, they treated me fairly, respectfully, and made the entire experience actually enjoyable! I will certainly purchase future vehicles from Mel Hambelton Ford, as well as recommend them to my family and friends. I have the utmost confidence they will be as pleased as I am!

Mike Stokes

17 de sep. de 2012

Jon contacted me while i was in KC and told me he had a customer that was intrested in my f-150 or one similar. He ask if i would be intrested in traiding for a new trk if he cpuld keep my pmts the same. When i arrived atr the dealership the next afternoon we talked and i decided to upgrade to a 4x4 supercrew. Jon is a straight forward person and showed me the deal i think i have ever recived from a dealership. When it was all said and done i was driving a new f-150 4x4 and my pmts only went up $39.00. The service department here is second to none also. They always greet you with a smile and bend over backwards to take care of you. That is why 2 months later I contacted jon about a car for my daughter and he made me a deal i couldn't turn down and she is driving a 2012 for escape. I am very happy with Jon and the dealership and will purchase from them again when i need another vehicle

coachdye

15 de sep. de 2012

Brad Gillespie was the sales rep. that helped me purchase a new 2013 Ford Taurus.It was the best car buying experience I have ever had. No pressure, he answered all of my questions. Brad explained every option, as well as taking what I needed and wanted, and put together the perfect car for me. Every time I walk into Mel Hambelton Ford everyone on their staff greets me shakes my hand and spends time with me. I will never go to another dealer again. Thank u Brad Gillespie and Mel Hambelton Ford for such an awsome experience.

dawn.weisser

15 de sep. de 2012

Great Experience.....third dealership we visited with and Mel Hambelton definatley earned our business....couldn't be more pleased! George Nebrat was excellent through the entire process and look forward to purchasing our future vehicles at Mel Hambelton!!

n4cr

15 de sep. de 2012

This was the 9th new vehicle I purchased from this dealer. It is always a pleasure to do business with them. The staff is always friendly, professional, and answers all my questions. I would reccomend this dealer to anyone looking to purchase a new or used vehicle.

Aeroneous

13 de sep. de 2012

Jon contacted me to see if I might be interested in trading in my Escape for a newer model. The deal was very straightforward. I was given KBB trade in value right off the bat, in addition to 0% financing.This is the 2nd purchase I have made at MH Ford, and will continue to do business witth them in the future. Jon Jackson was an excellent sales associate, and the finance staff is great as well.I normally hate working with car dealers, but MH Ford is quite the exception. WAY BETTER than Rusty Eck.

swrampe

8 de sep. de 2012

We are telling everyone we know about the awesome experience we have had with Mel Hambleton Ford! Our salesman, Stan Brogdan, was polite, helpful, and fun. He immediately set us at ease, but was never pushy. The entire staff was committed to making our buying experience a perfect 10. No question was dismissed, and the follow-up has been exceptional as well. And their Teacher Appreciation offer made the drive to the opposite side of Wichita well worth the drive. MHF has earned 2 loyal customers.Ron and Susan Wrampe

Sara F.

8 de sep. de 2012

I am so happy with the service I got in purchasing my car with this dealership. Stan made buying the car very easy and enjoyable and also helped me set up insurance for the car and saved me hundreds of dollars. I had never bought a car before and had lots of questions and concerns, but they all were answered and addressed and I was able to walk out of the dealership with my purchase completely satisfied and worry free. Even when I had questions long after the purchase, I was able to go back and talk with my dealer and receive the help that I needed. This dealership went out of their way to get me the perfect car for me and help make sure that Purchasing it was even better. I love my car and the service I got from this dealership and would highly recommend it to anyone looking to buy a car.

Blkout00

28 de ago. de 2012

I just wanted to say that I have done business with Brian Sladek for years. He is a no pressure sales professional that is the best in the business. He takes care of his customers and will bend over backwards to show how much he cares. Thanks Brian and Melhambelton staff for the great experience every time I visit. David McDaneld

Kbear

21 de ago. de 2012

I went to this establishment to look at truck. The sales person was nice but not very well informed. I was informed that the vehicle I was looking to purchase was being look at by another customer and I would be informed if the it was sold. I never received notification if it was, so they failed to call me back wich is rare for a car salesman. I think that's a positive ...! I know that from prior experience that the finance mangers are a little seady and tend to push there financing . I would not buy a car at This dealership it's more like a Walmart than a car lot.

CindyCooleyDegnan

18 de ago. de 2012

Stan Bogdan is the BEST SALES guy we have EVER dealt with. I would highly recommend him to anyone who is interested in purchasing a new vehicle. We did go into the dealership knowing what we wanted. He did not pressure us into getting something we did not want or couldn't afford. Stan was also very understanding of our two young ones and helped make sure we were all comfortable during our buying experience. The paperwork was smooth and we did not have a long wait. Before we left,Austin Taylor from the Delivery Team , went through all of the technology in the vehicle and helped set up my phone to sync with the vehicle. He also made sure I understood all the other features in the vehicle. I have already recommended Mel Hamilton Ford to a few of my friends and explained that Mel Hamilton is the right choice when purchasing a new vehicle! We will be purchasing another vehicle from them in the future.

jsmith814

17 de ago. de 2012

We were politely greeted in passing by a salesperson (Jon Jackson) on the lot. We asked HIM for help locating what I had researched on their (Mel Hambelton) easy to navigate web site. Jon listened. He was very knowledgeable of options, packages, functions, capacities, and availability. He listened to our long list of wants, balanced those against our equally long list of needs and found the vehicle that satisfied both in stock. He delivered us to it, answered many questions, and patiently verified we were satisfied with his answers. He listened. We are very happy with our purchase of a Ford truck.So the truck is prepped and ready to deliver. Jon greets and informs that a demonstration of the truck's electronic capabilities has been arranged. We're a little apprehensive but figure we might learn a few nuggets after suffering through some droning briefing. It wasn't that way at all...Austin explains the basics inside the dealership then invites us to OUR vehicle for hands-on demonstration. For nearly an hour, most every button in the vehicle is repeatedly pushed and cool stuff happens while Austin demonstrates how, why, and when to not to. Lots of laughter and we learned plenty. I love my Ford truck. I feel confident I will be happy taking it to Mel Hambelton for Service.

mtnbkrwmn

15 de ago. de 2012

Amazing service. Ethan took me to see Brian and the rest is sales history. Even though he was already helping someone, he actually spoke to me and then went back to his current customers. The whole experience was no hassle, no pressure and I was delighted not to have an uncomfortable negotiation. This dealership was soooo much friendlier then the other one!

jenevoldsen

15 de ago. de 2012

UPDATE: After working with Brad, the dealership offered to replace the carpet in our Edge at another dealership closer to us, making it very convenient. This was very much appreciated and we are satisfied with the results.Original story/experience:I selected a 2011 Ford Edge Limited at Mel Hambelton Ford after several weeks of research on autotrader and cars.com. Pros - Mel Hambelton was willing to negotiate on price, sandwiches and water available for customers Cons - After discussing the vehicle condition multiple times with the salesperson and a manager, specifically if there were any door dings, dents, scratches, stains, etc, I was told each time that this was a "clean" car and the salesperson gave a personal rating of 9.5/10 for this vehicle. I also made certain that I was able to speak with a manager to represent the vehicle because my wife and I would be traveling from over 4 hours away to make the purchase. The manager also personally guaranteed the car was a "clean" car with no glaring stains or dents. The managers exact words were the carpets are a little dingy but well get those cleaned. After renting a one way rental car to Wichita and driving 4 hours one way, we arrived to find the interior to have bright orange and red stains all over the interior back seat carpet. The salesperson and I discussed the stains and he said he would talk to his manager. After doing so, they said they would only be willing to fill the car up with gas (wow, thank you) and that they would not fix the stains. After insisting they present the car in the way it was described multiple times over the phone by the salesperson and manager and threatening to leave and go home, they fixed half the stains and we would responsible for the rest. Lessons learned: 1) dont even trust a managers word at a dealership 2) be skeptical when a lot of the online photos are awkward, up-close pictures of the door handles and breaklights 3) filling up a newly purchased vehicle with gas is supposedly a favor and not customary at this dealership 4) dont buy long distance without first seeing the vehicle, even at a supposedly reputable dealership.The salesperson also mentioned several times that we were purchasing the car at cost. My message to Mel Hambelton Ford is that nobody believes that and to stop using it as a sales tactic. Nobody believes you purchased the car, tuned the car up, and are turning around and selling it for the same price plus your costs to a random customer 4 hours away whom youve never worked with before.It also took 3.5 weeks to get the title from the dealership, leaving us with 2 days to get the car registered. And I would definitely review your sales contract from Mel Hambelton; they failed to sign in the correct spot--youd think this was their first time; so the DMV had to fax it back to them for signature, creating an even longer day at the DMV.Finally, I responded by email and then by phone by leaving a voicemail to a letter sent out by the General Sales Manager Jeff Horning. The letter wanted to ensure our experience was perfect. I emailed and called to discuss this with him and never received a return email or return call. He also wanted to personally invite us to share our experience on various review sites. I am doing so in hopes that the next person either thinks twice about buying at Mel Hambelton or gets a better experience than we did.All the car dealership stereotypes exist because of experiences like thisand at Mel Hambelton Ford, rightly so.We would never again purchase from Mel Hambelton Ford.

Chipmunk2020

8 de ago. de 2012

Well, I bought a used ford edge from Travis 8 mths ago. Than on July 4 morning my husband and lost both our vehicles in our house fire! We both needed new vehicles , so went back to Travis. The plan was to get me a nether used car and my husband a new!! But it ened up we both got brand new!! The Mel Hamilton family helped our family out so much !! So yes!!!!!! You should never think twice about getting a car from Travis or the Mel Hamilton team!!

jermay07

5 de ago. de 2012

This by far the best sales experience I have ever had. James was wonderful and work his hardest to get everything I asked for. He did so well that we actually purchased TWO cars from him. He has followed up with us after the sale and has been willing to answer any questions we have had. If your in the market for a new or used car this is place to go. Its head and shoulders above the competition. Make sure you stop in and see James Bartlett!!

lee.owens

5 de ago. de 2012

Mario did a great job of making sure the car was ready on time. Dealer also put new tires and wind shield wipers on the car as the tiers were worn. Car was extremly clean at final pick up time.

krpm1953

2 de ago. de 2012

Was looking for a used Ford Escape. Used the website and found a few I liked. Salesman David McCall made everything possible and drove a 2010 Escape home the same day.

faheyd

27 de jul. de 2012

The usual great service my wife and I get from this dealership actually began back in 1988- and it HAS NOT changed. Yes, that's incredible but after our visit and ended up with exactly the car my wife wanted, we're actually not surprised. We weren't even going in to get her a car- it was for our son who is overseas. We ended up getting a deal that that we almost couldn't believe and walked out with the showroom model of the 2012 Focus SE. The people at Mel's are fantastic; very friendly, helpful and very knowledgeable. If you want a Ford, THIS is the place to go- nowhere else.

cj csm

23 de jul. de 2012

I bought my used car from Mel Hambelton Ford and specifically asked if they would be able to service it. I was told no problem, they service all kinds of makes and models of cars. The first time I had a problem, I could not get anybody to return my calls. Finally after two weeks I was told MHF could not help and I would have to take it to Kansas City for repair. I have had several oil changes at MHF, and brake lights replaced there, and all in all, had my car there maybe eight to ten times. I have never had my car washed, and this past time they had it for several days. When I take my other car to Davis Moore for anything, they vacuum and wash it. I have had their "world class inspection" but they never caught that the car had it's original air filter that needed replacing, or that all four tires were under inflated. I do not recommend this place for anything.

ron/gaylebentley

21 de jul. de 2012

We are giving the dealership, and, specifically, Reggie Harlmon an excellent rating. We were treated with care and respect during the purchase of our new vehicle.

RicknLinda

14 de jul. de 2012

Our experiance with Mel Hambelton Ford far exceeded our expectations. Prior to buying our 2012 Taurus we visted numerous dealers in Wichita and found them to be pushy, uninformed or not caring about our needs. We visited Mel Hambleton Ford on December 29, 2011 and met Stan Bogdan, he turned out to be a "diamond in the rough" for us. Stan was very informative, listned to our needs and understood what we wanted in our new vehicle. We returned late in the afternoon on the 31st of December 2011, and decided to purchase our Taurus, Stan and all of the team went above and beyond to ensure that we recieved what we consider the best and fairest deal that we could get. Stan wasn't concerned with his New Years Eve celabrations, his only concern was for us to drive away with our new car and a smile on our faces. Because of Stan we decided to purchase a new truck from Mel Hambelton Ford six months later. Stan once again made our experiance a pleasure instead of a dreaded hassle. He went to bat for us, making sure we got the extras that we were looking for at a very fair price. The dealership took care of registering our new truck, it took some time to get it comepleted and Stan made sure that we were kept informed on its progress. I concider Stan a be "new friend". Thank you so much for all you did.

vonshox

24 de jun. de 2012

Great car buying experience, I would recommend anyone to work with Anthony and his team. We found the perfect vehicle, no pressure sales and I cant remember the name of the guy who helped us with the financing but he was awesome too and got us through the financing paperwork quickly and easily Nick & Ola Vaughn

gunner75

22 de jun. de 2012

Class act dealership. Willing to go the extra mile on customer satisfaction. Follow up on new car purchase has been very good to ensure I am 100% satisfied.

amymann

19 de jun. de 2012

Everyone was very nice and easy to work with. I really enjoyed my whole experience. Thanks to everyone that was able to get me what I needed and wanted. Thanks to the whole team that was able to make it possible.

zelber

19 de jun. de 2012

Finance staff lied repeatedly to us and was very unethical in their efforts to finance a car. Saleman took advantage of our sister in law's poor credit to charge two thousand dollars over book value for her car.

dcgainer

17 de jun. de 2012

When shopping for a vehicle we always test numerous vehicle throughout Wichita. We visited Mel Hambelton 3 times and each time we were there, the service we received was absolutely awesome. Stan was absolutely wonderful in all the help he gave us. We were made to feel very comfortable in looking at SUV's. He answered all of my questions and didn't try to push us into something we didn't want. When we told him what we were looking for he found me the perfect SUV. We were treated awesomely and the next time we are looking for a vehicle, we will be back to Mel Hambelton and will be looking Stan up.

mentorcoach

14 de jun. de 2012

I had an outstanding experience at Mel Hambelton. I saw, online, the exact 2011 Mustang GT I wanted, so I went to the dealership and inquired about it. It just happened to be loaned out to a customer while her new Mustang was on order. My sales rep, Stan Bogdan, went out of his way to make arrangements to go exchange the Mustang I wanted (the one the other customer had) with another Mustang they had on the lot.We took it for a test drive, Stan showed me some cool stuff about the car, and I was sold. We worked out the details over my lunch break (which included adding racing stripes) and we closed on the purchase a little later that day.Love the car...loved the buying experience...Stan was awesome (highly recommend him by the way!) and the financing and closing was seamless.I will definitely go back to Mel Hambelton to purchase again in the future! :o)~Doug

NicoleE

8 de jun. de 2012

We visited Mel Hambelton with low expectations...the other Ford Dealer in Wichita had basically told us there was nothing they could do for my husband and I. We however, were thrilled when we went to Mel Hambelton. Both Mario and Zak were up front with us about our options and how they could help us. We ended up in a brand new vehicle, with a low interest rate and the payment exactly where I wanted it! Both Mario and Zak went above and beyond for us to make sure we left happy. I would recommend their lot in a heart beat! Everybody was very welcoming and the customer service was great! Thanks Mel Hambelton for helping us out!

ripley47

25 de may. de 2012

We bought a used car for my son in Dec 2011. Last week, the car was totaled in an accident so we didn't hesitate returning to Mel Hambelton for a replacement. Sam Jawad was our sales rep and he was very patient with my son as he took over 3 hours to decide.Once a decision was made, Sam got the car ready quickly and the paperwork process was painless.

n4cr

23 de may. de 2012

This was the 8th new vehicle I purchased from this dealer. It is always a pleasure to do business with them. The staff is always friendly, professional, and answers all my questions. I would reccomend this dealer to anyone looking to purchase a new or used vehicle.

mod40car

14 de may. de 2012

They treated us like a end of the month sale. Just one more car on their pay check and their monthly numbers. I would not recomend these sales people to anyone.

dr55018

7 de may. de 2012

We have been to several dealerships and we have never came across a dealership that was so willing to help us out. Us being from Hutchinson were brought vechicles to our likings from Mel Hambelton Ford and if the vehicle didn't meet our standards than they would bring us another one, this is something that we have never encountered before. They did there best to find the best fuel ecomony vechicle suitable for my family, which they did. And we cannot thank them enough for getting us out of our Yukon and into our 2012 Ford escape limited that will now turn us right side up. Between having a fun sporty vechicle and saving money why you would be stupid to shop anywhere else. We are completely satisfied and will look to them for any future needs.Thanks again to Mark Rank for providing such great service and hospitality. Your dealership should be proud to have such a caring individual to be apart of their work staff.Sincerely,The Regier family

Dsmith413

5 de may. de 2012

With he exception of the last car I bought at Mel Hambelton this was thebest car buying experience I have ever had. I will never buy from any other local dealership again.

Mr Mustang

3 de may. de 2012

I went to get service for my 2010 Mustang and looking for an Explorer for my Wife, the experience with the service and the trade in and buying service was excellent. I end up with the Explorer and a New Mustang.

shootingwench

25 de abr. de 2012

My family purchased 2 vehicles from Mir in a month time frame. Great service and he was extremely helpful, and was willing to work to get both of my children into the vehicles that they wanted. My next purchase of a Ford will be with Mir and Mel Hambleton Ford. After being treated like poo poo at Rusty Eck, I will never buy a vehicle from them. The best choice I ever made was the phone call to Mir from the Rusty Eck Salesfloor, and the drive across town!!! We are a Ford family, and will continue to be one! I have and will continue to do so, reccomend my salesman Mir to everyone that asks. Thank you for showing us what true caring concerned salespeople you have at Mel Hambleton Ford... and I look forward to doing buisness with you and Mir in the future!

becky1211

23 de abr. de 2012

Very informative about what was wrong with vehicle. Really tried to work around my schedule.Did appreciate that. Would be interested in an Extendeed Warranty.

PILOT536

21 de abr. de 2012

Bought a NEW 2006 F150 and at 12,000 miles front end shook when applying brakes,took it in they turned the rotors and that lasted another 10,000 miles before it started the shake again...brought it back and they replaced the rotors and it lasted 14,000 miles and AGAIN it started to shake when brakes were applied...brought it back and they REFUSED to take care of the problem because they said it was out of their warranty!Checked it out and wanted to charge me $550.00..this was on ongoing problem and I feel they should have found out AT NO CHARGE and repaired the problem,,rotors are $180.00 a peice and I do not know ANYONE that has to replace them EVERY year...this dealer knows their was a problem and blew me off!I WILL NEVER BUY A CAR FROM THEM AGAIN!

davisvd

19 de abr. de 2012

I gave the best rating because I had a good car buying experience. I live in Hutchinson and the new car was brought to me and priced, saving me time and trouble. My trade-in was even driven to Wichita by the salesman. This is service.

mandu5

10 de abr. de 2012

My poor 87 year old uncle went to this place to have his car serviced as he has done for many, many years. No more. That is a moot point because they talked him into a brand new car (after ALOT of resistance from him) he folded. Now he is an ancient old man, with little income and a brand new car that he probably will not drive much longer because of his health being on the decline (he walks with a walker for God's sake). Thank you Kareem Whatever for being the scum that you are. You are who give car salesmen a bad name.

Brad Bennett

7 de abr. de 2012

Jon called me at work and offered to make us a deal for our 2009 Fusion and help us get a 2012 Fusion. We made an appointment with him and found him to be very friendly and patient in helping us pick out a new car. There was no pressure and he seemed genuinely concerned for our wishes and making the best offer he could. We are happy with the car and the service. We give him an A for effort and courtesy.Brad and Cynthia Bennett

rsupp

4 de abr. de 2012

Great Experience. Answered all of my questions and Concerns. They let us choose exactly what we wanted. I recommend this dealership to anyone. It was more than I expected and I will be back in the future.

n4cr

3 de abr. de 2012

This was the 7th new vehicle I purchased from this dealer. It is always a pleasure to do business with them. The staff is always friendly, professional, and answers all my questions. I would reccomend this dealer to anyone looking to purchase a new or used vehicle.

annettewalter

2 de abr. de 2012

Enjoyed dealing with Gus and Robert. I would recommend them and Mel Hambelton to my friends. Over all exprience is good and price is good. I'm sure there are some out there who feel they got the BEST price they could have, however my guess is those are far and few between with any dealer. As a customer we always wonder if the dealer could have done better. I'm extremely happy with my new Ford Edge.

jacoby1980

17 de mar. de 2012

My wife and I went in for an oil change on our current vehicle. Was treated great by Dan in the service department. While we were there we decided to look at the vehicles on the lot. Mir saw us and came out to see if he could help us with anything. Long story short Mir worked hard to get us a great deal and we drove off the lot with another car. If you're looking for a friendly, knowledgeable salesperson who cares, go speak with Mir, he is the best.

tigggr1570

5 de mar. de 2012

This is my 3rd vehicle purchase (one collector car and 2 trucks) from this dealer, they are awesome! They are willing to deal with you and they treat women like they have a brain and with respect, not like most car dealers, especially those on East Kellogg! I don't like their location (inconvenient from where I am), but they beat the heck out of any other dealer in town, so worth the drive from the other side of town! Service after the sale is fabulous as well, even after the warranty runs out!

paul craytor

5 de mar. de 2012

I am very pleased with my new Focus. It was really easy dealing with Zak. I told him what I wanted and he got the deal for me I wanted and then some. Going from an F 250 Lariat to my new Focus was no hassle, even with owing more on my truck than it booked at. I still can't believe you guys made this happen! You're awesome! Sure I will miss my truck but I can't express to you how nice it was to go to Branson and back on $78. That same trip cost me $350 last year! No more will I need stock in Exxon to feel good about all the money I spent on fuel before my new Focus!

New F250 Owner

27 de feb. de 2012

Buying the truck was easy. The sales staff was on their game. Other than trying to low ball me on my trade they did great.

RNS422

24 de ene. de 2012

Zack Oakes by far put my mind at ease in regards to a car salesman. The first round I had with Rusty Eck put a bad taste in my mouth. When I contacted Zack to see if he could help he assured me I would get treated with dignity and respect and he held true to his word. If you want a new or used car I highly suggest going to Mel Hambelton and asking for Zack. You will not regret it. Thank you Zack.

dawho123

20 de ene. de 2012

Anthony Lester was by far the best and most honest salesman I have ever dealt with! Having just bought a mid-range Focus from Rusty Eck last October, (since I was told NO ONE ever carried high end models in the area by the untruthful staff there) I was extremely unimpressed with the treatment I received from them. I went to Mel Hambelton looking for a fully loaded Focus and found a car that was EVEN BETTER than I ever imagined. Anthony gave me an unbelievable deal in just a few minutes and easily let me trade in my other car while still coming out ahead. No other dealership would have ever done such a thing. My experience was so amazing that one of my co-workers even bought a vehicle from Anthony the following weekend. Simply put, Mel Hambelton Ford should be the first and only place you go to buy your next vehicle! Ask for Anthony!

JDbucha1983

19 de ene. de 2012

Mel Hambelton was a very interesting experience for my husband and I. We walked on to the lot in Wichita, Kansas with doubt and negativity. We had been through the experiences with buying a car or another vehicle for years. We had gone to places that would advertise "guarenteed" this and that for this much down and so forth. My husband and I don't have the greatest credit at all. Just like most of the regular people in the world. When my husband and I walked onto the vehicle lot we were approached by a very friendly representative. He asked what we were looking for and the price range we wanted to stay in. The represenative's name is Andrew White. Mr. White bounced a few models off of us as far as what we were interested in. He said elantra and I fell in love with the car after seeing it. I knew it was exactly the vehicle I wanted. We were in and out in 2 hours and with the finacial department for maybe 15 mins. All of the staff that we dealt with were kind, and did everything for us at the price we wanted. We couldn't have asked for a better buying experience! Thank you all for the greatest moment in our family's life. We definently will be back for our next vehicle.Sincerely Mrs and Mr. Buchanan

hippiechick

12 de ene. de 2012

I was happy with my car until I got it home. Nothing but problems. Went to fill up and the gas cover wouldn't open. Had to pry open with my fingers. Car drives and sounds like its going to fall apart. The window in the back rattles. The car veers to the right. Had to jump start it this morning as it wouldn't even start. Tried to take the vehicle back to trade for a GOOD car. You would have thought they would do anything to make things right. Even if that meant costing them out of pocket to make it happen. I don't live in Wichita. Had to make more trips then necessary to get the car in their shop to be worked on. How disappointing. One should feel great after the purchase of a car. It has been nothing but a stressful experience for us. Will never deal with this dealership again. I realize I am only one customer out of many that walk in that dealership. But every customer should be dealt with utmost importance. What a nightmare !

casinonan

10 de ene. de 2012

I was going to buy a Nissan but I just couldn't buy a foreign car. We knew Josh worked at Mel Hambelton and decided to look at the Ford Edge. Josh and our son went to school together so we felt comfortable with Josh from the start. Josh showed us every Edge on the lot with the low miles we wanted but they didn't have everything we wanted so we started looking at the new ones. We finally found what we wanted and came to an agreement. We couldn't take the Edge home that night because we had to take the wheels off our tradein. Josh was off the next day but he came in to make sure everything was taken care of. He spent time showing us some of the features of our Ford Touch. We are not very computer savvy and are still learing. The only recommendation I have would be for you to have a class on the Ford Touch. Ha! Ha!

mtv

3 de ene. de 2012

mark eaton and steve was very freindly to work with get the truck i was looking forand the price the helped me at the best.

Lighter

24 de dic. de 2011

We were looking for a 2011 Ford Edge, AWD and leather, had a hard time finding one, Cars.com found one for us in Wichita Ks. at Mel Hambelton Ford, Were in Wichita anyway and went to look at it(160 miles from our home), they couldn't find the one that I printed the ad for at first and we drove several other vehicles, none in our price range though with features we wanted, when we were ready to leave, the Edge we came in to look at in the first place was found? (someone at the dealership was using it to drive back and forth to work), We drove it and bought it, (after five hours at the Dealer ship), but was still a pleasant experience thanks to our salesman Stan Bogdan.

burrows2552

22 de dic. de 2011

Reggie was real knowledgeable about Ford trucks and made every effort to ensure our satisfaction. We just love the truck and have put over 10,000 miles on it so far. We will probably be in sometime soon to trade it in on a new one...lol Thanks so much for all you did Reggie to complete the sale in a timely manner. We are very happy and proud of our purchase.God BlessDon and Terri Burrows

Uneasy

3 de dic. de 2011

First got the Vehicle I was looking for at a very reasonable price, got great trade in value and the service Dept.has met or exceeds all my demands, super dealership to buy from friendly, courteous staff, where they all put the customer first !

alkimmy

30 de nov. de 2011

Jim was very professional, quick to share knowledge, and extremely courtious. Mr. Nightingale, you,d do good to keep this employee. Regards, Alan Holt, Clearwater, Kansas

michaelp

30 de nov. de 2011

I chose Mel Hambelton Ford because of the quality of service that I get there. I have had my vehicles serviced there for years and have purchased both new and used vehicles there. The prices for the vehicles are excellent and the level of personal service is what really makes the experience unique. They take the un-easyness out of buying a car. Their staff goes out of their way to make your time there pleasant. You are not stuck waiting for the next step of your purchase like most dealerships. When I was on the lot, the salesman helped me when I wanted help and left me alone to look and talk with my family when I wanted to be left alone. Thank you for a great experience!

Racheal 73

18 de nov. de 2011

My husband and I were looking at trading in our cars. We had decided to go to another dealership then the one we had used before. We were greated with the most respectful salesman. Ryan Trilli had listened to what we wanted in a vehicle and had showed us two different styles. He had answered all our questions and met our goal of what we wanted in financing as well. We had actually gone I'm to just purchase one vehicle and left with two. Ryan is very helpful and listens to what you want and does not jump right into it. I would defiantely recommend Ryan in sales and Chad in financing to anyone. They were absolutely great treated us with respect and like family. We defiantely walked out very happy. Mel Hamilton ford is a great place to purchase a vehicle. We will defiantely purchase from them again.

bigmac4x4

7 de nov. de 2011

Never had a dealership not want to work with the price of the trade in or haggle about the price of the car selling. They just acted like they did not want to sell the car to me period.

djc1nana

5 de nov. de 2011

Well it will be hard to describe, from the moment I walked into the showroom Trvis waited and then came up to me with a GREAT SMILE and gave me great information about a used 2007 Dodge van I was looking at. Travis waswhat I would call the perfect sales person with the information I needed and best of a he was not pushy which turns me off when I have come to shop. Trvis and the entire staff teated me with respect and the finace department got me the very best deal which will help reastablish my credit after being discharged from a chapter 13. The one Big thing you all did was make a 55th birthday unfogetable. You see I was making this purchase for my wife who turned 55 on October 29th. I brought her to the dealership blindfolded, she had no idea what was going on. She was welcomed to the Sedgwick County Zoo as we walked through the door and then the entire staff and customers sang Happy Birthday to her, she was so surprized and to say the least you have what will be two loyal customers for life. I caqnnot thank you all enough for helping to make this possiable, my hat goes off to a wonderful friendy staff.

babyair23

16 de oct. de 2011

The entire experience was great. Curtis and James were so nice and easy to work with. No pressuring, very knowledgable and very helpful. Will definetly return to Mel Hambelton for my next car when the time comes. Recommend them to anyone looking for a new or used car.

rsuppes

11 de oct. de 2011

Great and easy company to work with. Affordable and very informative. I would recommend this company to anyone. I have been to many other repair companies and wouldnt change now.

slider67g

10 de oct. de 2011

I bought my truck from Brian Sladek and want to thank him for making sure I had the best experience on buying a new vehicle. This is the 3rd new truck I have bought and will not use anybody else other then Mel Hambelton Ford and Brian Sladek (if possible) Thank you again!! P.S. The manager B.J. was great and want to thank him also.

TamTyH

7 de oct. de 2011

My husband and I went to Mel Hambelton because our neighbor had just bought a car from there and had a really good experience with their salesperson, Zak Ellington. So after checking out 4 other dealerships, we headed to Mel Hambelton. Zak was very personable, and quite knowledgable about the vehicle we were interested in buying. He, Zak Ellington, really advocated for us, the buyers. Along with his finance manager, we were able to come up with what we wanted at the price we wanted. The extent of the customer service Zak provided went so far as to order a pizza because I was starving! As far as the car buying experience goes, this has been the most pleasant. The team at Mel Hambelton were courteous and really worked to make a deal work for you. I would highly recommend, and I have to several people, Mel Hambelton as a premier car dealership. And if you go, please ask for Zak Ellington, he is a good guy with a great sense of humor!

deb g,

6 de oct. de 2011

All I did was inquire on the internet about a transit connect for a delivery vehicle for my business within minutes I got a phone call from Pam and she brought me out the transit connect I saw your website I decided it would be perfect for our deliveries. and the next day she brought out all the paper work with the transit which had a temp tag on it and a FULL tank of gas, she also explained the tires for life program. WOW what a perfect buying experience!!!

d&jgaut

5 de oct. de 2011

Zack Oakes bent over backwards to accomodate our needs, and we cannot thank him and the staff enough for everything they did to make our buying experience a good one. We drove 2 1/2 hours to this dealership, and we're almost positive that we would not have been treated this well in our hometown. That kind of service is virtually impossible to find, but it is alive and well at Mel Hambelton Ford!! Thank you doesn't seem like enough to express our gratitude.

kris1

3 de oct. de 2011

All they wanted to know is how much payment I was looking for. I was more concerned with the price

proturf

2 de oct. de 2011

The price of the vehicle was good. But it took to long for the salesperson to get to the price I wanted. If he was quicker it could of saved me 2 hours of my time.

colecoop

22 de sep. de 2011

I normally would rather get a root canal than shop for a car. Obi made it a very surprisingly pleasant experience. It was almost too good. I kept asking "what's the catch". I am very satisfied with my Ford Escape and i already have been telling people how wonderful Mel Hambelton is.

HGD

22 de sep. de 2011

Slow start at first but my deal on a new F-150 finished with a bang!I will continue to service my vehicle there and hopefully purchase more vehicles there in the future. I started at Rusty Eck - - couldn't get the time of day!

chelsey

16 de sep. de 2011

Phil Nightingale went over and above any dealership that we have be involved with ever. Mark Rank called me and brought to Hu.tchinson the Edge that we were interested on their lot for us to test drive. This was on a Saturday and was able to drive it until Sunday. We told Mark that we did not want to pay anymore on payments than what we are now and after checking , checking, and checking they were able to get the payments less than what we were paying. Phil knew about the negative treatment we had at Midway Motors in Mcpherson and now we will not go to any other dealership to by our Fords. Thank you Mark and Phil for doing over 100% to get a customer... you did it with flying colors

jessica lackey

13 de sep. de 2011

Josh worked to find the perfect car for me I only delt with him and a finacial guy so that was nice that I didnt have a bunch of people to negotiate with. He was friendly and worked hard with his boss to make the deal for me and my car.

cassie74

8 de sep. de 2011

We bought a gently used Ford Edge in April. There was a scratch on some body moulding. Our sales person, Zach Oakes, ordered a part to replace it. We took the vehicle in to have the part replaced. We were in and out in less than an hour. The vehicle looks as good as new. Jim, in the service department, and everyone in the dealership were so friendly and accommodating. It was a very good experience. We recommend Mel Hambleton to anyone who is thinking of buying a new car.

Theresam

8 de sep. de 2011

Everything about my experience at Mel Hambelton Ford was spectacular! I did not have time to shop around so Phil Nightingale put me in touch with James Shock, who did the shopping for me! I told James what I wanted and he searched until he found me a Ford Edge with all of the features I wanted --- and so much more! Things moved along very quickly. James kept in contact with me every step of the way and made sure I was comfortable with all of my decisions. They gave me a great trade in and when I came to make the purchase, Chad Harris found me some fantastic financing options. Everyone I've met at Mel Hambelton has been extremely helpful, friendly, and very professional.

shayr

6 de sep. de 2011

Shawn in the Service department provide top notch customer service. Back in June my husband brought in my Edge due to a oil leak problem and Shawn informed him what the problem was along with getting us taken care of with a rental car while it was in the shop. My Edge is back in the shop today for a issue and once again Shawn took care of explaining what they think is the issue and that they would put me in a rental and contact me once it the issue is discovered. He provided me his business card and verified a good contact number for me. In the last 8 years I have never had a bad experience in the sales department and will continue to drive across town to have my car taken care of. THANK YOU so much for taking care of my vehicle and my family.

bals67

6 de sep. de 2011

We were shopping for a used vehicle when we went to Mel Hambelton Ford. Ben Benage greeted us in the parking lot with a friendly smile and was extremely helpful, without being pushy or overbearing. The lot was well laid out with plenty of selection and the show room area was very nice. When we didn't find what we were looking for in a used vehicle Ben suggested we look at new Escapes. We really weren't looking to buy new, but we looked, listened to Ben, drove an Escape and then bought it. At one point Ben asked what he needed to do to earn our business. . .by that point he had already earned our business, the only question was did we want to buy a new vehicle. We added running boards to the Escape and when we took it in to have them installed Chris Larkin in Service took care of us. Another wonderful experience!!! Ben and Chris are both five star people and we will most certainly recommend them AND Mel Hambelton Ford!!

duxlover

6 de sep. de 2011

My experience with Mel Hambelton Ford and Ben Benage was excellent! Ben listened as I explained what I was looking for and helped my find an incredible F150. The process took no time at all, and I never felt pressured to buy. This is the third vehicle I've purchased from MHF, with great experiences everytime. I've also had my vehicles serviced there exclusivlely for the last 10 years, again with great experiences always. Shawn Sanders and Tyler McMann are great to work with in the service department!

liquidfeet

1 de sep. de 2011

Have an awsome selection, best ford dealership in town

Camillia Swart

25 de ago. de 2011

As my husband and I approached the front entrance Kareem and Jamal met us when we stopped to look at the new Ford Fusion SE 2012 in front. He had a firm handshake and listened intently to our family needs and asked,"if we wanted to test drive one and see if its what we really wanted." We agreed and he took a little information and put a tag on the vehicle. It was a really nice ride and exactly what i liked, then we looked at a different color. He asked when we might like to buy but was not HIGH pressure as I got at a different dealership. We told him we were looking to buy in October but could possibly look at buying now. So we walked around and he showed us around the dealership and they we were having an event so we had a hot dog and drink and visited with different people there it was a very pleasant experience. Kareem and Jamal explained that Jamal was training and asked if he could sit through the experience with us. We agreed and both of the men were helpful in every way. They answered every question we had they introduced us to the service manager so we would know where to go when we needed service and he gave us his card and cell phone number so if we had future questions we could call him. Since we did buy that day Kareem has called to check to make sure we still like our car and let us know we would be getting something in the mail. The Chocolate chip cookies are amazing. Thank you for such a wonderful crew and making sure they are properly trained. God bless you all.

gentlebill

20 de ago. de 2011

Robert was very friendly,professional and knowlegable in answering all our questions about the Ford Escape. He seemed very interested in seeing that my wife and I understood the various options in the vehicle so we could make choices. Tommie was very helpful in explaining the pricing detail of our selected vehicle and while the dealer did not have our Escape color choice in inventory, they did locate one and took action to bring it to Wichita. We were very comfortable and satisfied with our purchase experience and we would highly recommend this dealer and sales team to other coustomers.

rb_0308

10 de ago. de 2011

My expiereance with Mr.Lester and his team were the best,I was able to drive away in my new truck in what seamed like record time,compaired to any previous dealing I have had at other car dealership's.

The Maids

9 de ago. de 2011

Knowledgeable about vehicles. Financing was easy and quick. Very respectful and courteous. The car I test drove was sold while I was driving it. They quickly found another one from another dealer and it was delivered within a week.

roza11tr

8 de ago. de 2011

Josh is a very good salesman even with having to deal with very picky customers like myself. LOL. If you are looking for a friendly salesman choose Josh Belcher.

carlaoz

6 de ago. de 2011

Mark knows his cars, and about them in side and out , and he gos the extra mile to help you and every one. You can tell he like where he works and his coworks. Mark did not just think I was just another girl he help me understand my new car and talked to me like a person. That made me fill nice and not dume like all other car lots . Mel Hambelton treat everyone the same like they are family and that is nice and put you at easy when you are buying a car these days. I will tell all my friends and family that Mel Hambelton Ford is the place to go get the car you are looking for.Thank You Carla Osmun

blueydbj

3 de ago. de 2011

My husband and I were looking to buy 2 new vehicles and after spending way too much time at another dealership on the other side of town, we felt like something was just not right. We decided to go to Mel Hambelton Ford and right from the start it was nothing but a pleasure working with Josh Belcher at Mel Hambelton. Not once did I feel pressured and I truly felt that Josh was there to help me find what I really wanted instead of what they wanted to move off the lot. My husband even made the comment that we have never been in the finance office and were able to be so relaxed and sure about the purchase that we were able to "laugh" and feel at ease in the finance office. Thanks Gabe for making us feel comfortable!We have purchased many new cars in the last 8 years and I have to say that this experience was the best we have ever had hands down!I am a true believer in word of mouth and I will be sure to refer my experience to friends and acquaintances on my experience.