Albuquerque car girl

25 de jun. de 2016

I will never go back to Melloy Nissan, this is the second time that I was disrespected by a Sales Manager. When a customer can't afford a high payment don't start attacking them and making very rude comments about the money!! Cannon Bravo, was a very good Sales Rep, but I will not by a car from Melloy Nissan.

hate these people

9 de abr. de 2016

Worst customer service by the general manger Benson and associate Brian Dau. They were rude, Unprofessional and disrespectful. I would and will never recommend this dealership.

ALH

7 de feb. de 2016

Our sale consultant was excellent, kind, and professional.

Mariah15

8 de dic. de 2015

My experience was wonderful. I told the salesman (Sal Chavez) what I needed and he did everything in his power to help me out I highly recommend asking for him!

Sunny 524

3 de dic. de 2015

Actually had a scheduled appointment for an Oil change on myNissan versa 2012 and was to early( I have to mention I always receive excellen service all around)So while waiting was taking time to checkout the cars on the lot...and was approached by Mike Perez Sales Consultant .. He let me test drive one of the Nissan Note... And it was nice to handle etc ... He offered to check if I qualified for financing.... So needles to say the transactions/ paperwork/financing everything went smooth and highly professional. Exceptional Customer Service rendered by Ken Engle Financial and Mike Perez Sales Consultant , only recommendable to others!

Hmax513

22 de nov. de 2015

Great customer service and friendliness. I didn't get that dealership rush that most dealerships have as in all sales people didn't rush me.

Donna1224

18 de nov. de 2015

This is the second car we have purchased from melloy. We have been very pleased with the service. We returned to Melloy for the great customer service.

Rogue2015

14 de nov. de 2015

David was very helpful on the service of my 2015 Rogue. He made recommendations on future service, including the cost estimates, without making me feel as though it was simply a "sales speech.". I look forward to seeing him on future services.

Jessica Foerster

22 de jul. de 2015

We recently purchased a used Chrysler Minivan from Melloy Nissan. Their customer service was amazing, and they really tried to give us the best deal possible. We wanted the van because we wanted a vehicle that had the space without paying a lot. Included with the purchase, they promised to fix a latch that would stay down on the third row and a full detail. The Van was Dirty! It was a vehicle that they had recently got in and just didn't have the time to get detailed before hand. I was very appreciative that they were willing to do a full detail since i am expecting my second child within the next month and i just don't have the energy to do it myself. After we purchased the van, i made the appointment to get the things done for the next week, i brought it in and they mentioned it was going to take a bit longer than expected because they had to get the part for the third row seat. I said that was fine, and they then offered to give me a rental car until the van was done, which i thought was very nice of them! So far my experience with them has been amazing!..... up to this point. When they called for me to pick up the van, no one came out to inspect it with me, almost as if they new i wasn't going to be happy with the quality of work done. I checked the third row and saw the latch was fixed which made me happy but then i started to look around the van and notice the dirt that was still present inside. It wasn't dirt that was just too hard to get off, it was dirt that could have been wiped off with a cloth. They did a nice job at shampooing the carpets, but the easy stuff looked like it got put on hold and either forgot about or they just didn't care. There was an open compartment in the van that still had crumbs and money in the bottom of it. Anyways, like my title, i just wish their quality of work, matched their customer service. Looks like me and my husband will be cleaning this weekend. But again, very helpful staff and very nice! Oh and on the day we bought the van, they brought my son a sandwich from Dions since they had extra food while we waited to do the paperwork for the van. Very nice staff! I will still recommend to others but let them know to be hesitant.

AV8ORNM

20 de abr. de 2015

I am one of the most complex customers out there and Eric was amazing at handling all of my questions and he worked 100% for me assisting me in finding the data that I needed. His post service follow up was beyond expected as he helped me with some complications cancelling my service contract with my trade in. He also assisted me in scheduling other service visits. He is your go to person above none. Id buy my next car from him tomorrow if I was ready. I appreciate his amazing customer service and his professionalism he goes well above the call of duty to help you as a customer. Im thankful they have him on staff. Also, I appreciated Tobby excellent support through the finance process.

NJ

24 de feb. de 2015

I bought a used Nissan in 2014 and later found the problem I was having with the vehicle related to a part not suited for the car I bought. The part was good, just did not work in this car. I provided all documentation to the Melloy supervisors Al and Matt, and asked only for the cost of the part. Wrong item, they should know what parts work in which Nissans, right....No. I followed through with them several time, and their promised phone call never came. You should be aware of this poor quality of service if you are thinking of buying a vehicle here. I was ignored repeatedly. never got a response. I wont buy another car here because the follow up service is below par.

ave1

26 de nov. de 2014

Don't trust them. The car is great, the dealer is a crook. Any other dealer is better and more honest. Any. I have purchased 5 new Nissans in 10 years, love the car (s) Nissan builds but, this is my first purchase from Melloy Nissan. And , my last!!!! They lie and rob from the buyer at every opportunity and, at every turn. Even stooping so low as to replace the new tires on my new Nissan with used tires on my new Nissan Pathfinder. I did not ever expect that. Who would? As a car dealer, their goal is not only to sale you a car but, to steal and rob from you adding any hidden cost and making extra money by unscrupulous overcharges and pricing "mistakes"! They can and they will do whatever is necessary to rip off the buyer. Simply selling the car is not enough for them. I waited over a year for my refund for their a $ 1,000.00 "mistake"! They sold me a part which never existed and so much more. STAY AWAY from MELLOW NISSAN!Stay away from MELLOY Nissan! But the car from someone else, anyone else.

Cynthia Rael

8 de oct. de 2014

I met Ronnie Lucero in a group on Facebook, he told me to come in and he'd do his best to get me exactly what I wanted. I happened to go into Melloy on his day off but he went in to help me anyway and was the friendliest and most decent of any car sales person I've dealt with. He got me approved for the car I wanted and then figured he could get me into a newer model for the same price with half the miles. I left the dealership a proud owner of the nicest car I've ever owned. He was very respectful of my credit and situation and gave me the best service ever. I will return and send everyone I know to him.

patricia.thieme.524

2 de sep. de 2014

We purchased our used Murano at the big Tent sale in Albuquerque, a couple of weeks ago. The vehicle was pretty dirty due to rain, when we got home and washed the vehicle, we found a couple of dings on passenger side door and drivers door. Then the front bumper had a ding, I truly thought nothing would get fixed, but I was wrong. Our sale representative, Lahny Porter and his Manager, took care of those dings for us. I want to thank them for their customer service. Their "paint touch-up guy" does excellent work!!!

3series2013

30 de abr. de 2014

I came in one afternoon and was just browsing around and was helped by Mr. J. Tabares. He was very helpful, knowledgable and very friendly. I would recommend this dealership to anyone for having employees like him. I was very satisfied with my visit. I would be going back when I decide what I want.

jesusrx8

26 de abr. de 2014

m very happy I bought a car from these guys there awesome they both help me out with a vehicle my car broke down and I was with my wife and 3 month old baby and Dante was awesome he help me out if it was for him I really dont know where I would be give 5 stars more if possible telling everyone to go now seriously go!!!! Awesome people thanks melloy Nissan for my car and helping me when in need thanks.

vkornemann

26 de abr. de 2014

I went to Melloy Nissan. Bob Lee showed me around and talked to me about different vehicle options available. Bob Lee was very knowledgeable Great customer service!

brianjmckeever

26 de abr. de 2014

Great service! Jimmy was a great salesman and had a no pressure approach. This was the second car I bought from Melloy in 3 months. Go in and ask for JIMMY!

linsky

19 de abr. de 2014

I purchased a new Vehicle At Mellow Nissan In Albuquerque. Great service my second Nissan to buy love this dealership. Jimmy Winslow handled my sales very friendly, helpful, polite. Answered all our questions. Enjoyed working with him. I would do business with him again. Everybody at this dealership is friendly and helpful, even in the service department, they take very good care of me. My service man is Brian he is very friendly and helpful also. I always get great service.

ecornejo1

4 de abr. de 2014

everything about my car buying experience was exceptional. I love my new car. I highly recommend Melloy Nissan for your car purchase.I will go back when I am ready for another new car. thanks Nissan

emanon505

2 de mar. de 2014

I bought a new Xterra in January 2014 I had bought one in 2008 & had a great experience. This time was different. Started out great and ended in disaster. Please be aware that the survey you fill out is not anonymous. The sales person knows who you are and will call you on it if you give him a bad review. He/she will call you at work and badger and embarrass you in front of your coworkers. DO NOT leave anything in your old car because you will NOT GET IT BACK! It is stolen, lost or in a bin that no one can get to because there aren't any employees there at that time. Interesting...I was told that I would get a check for the approximately $300 (my bad) worth of stuff left behind. it's been about 8 weeks and now I can't even get a phone call back. when I called to file a complaint with Nissan I ended up talking to some people in the Philippines. I couldn't understand a word they were saying. I had to keep calling until I finally could somewhat understand the person on the phone. the customer service SUCKS! I was very surprised. I thought they were better than this. I was wrong!

ave1

23 de feb. de 2014

In a situation such as this, does one call the authorities, hire an attorney or call channel 4 news team? I was forced to call the local Nissan Factory Representative to find resolution. Based on a year of history with Melloy, I assume the handicapped must be seen as their easy target and, I cant believe that such an established Albuquerque Business could pull off this exploit and get away with it. After the purchase of my 2013 Pathfinder, Ive been forced to pay $ 1000.00 (+ interest) for an error in accounting/communications creating a short sale (I had to pay off), Melloy will not address. And worse, at time of purchase the sales staff actually found a picture of a part, showed it to me as Authentic Nissan Pathfinder equipment appropriate for the handicapped and then, assigned a value to that part and, added it to my bill. They charged me $ 899.00 for a part which never existed. The fib continued throughout the year, Melloy staff regularly telling me the part was on backorder but, when I made my 8th phone call in twelve (12) months, I was told my parts arrived. But, at time of install, they all seemed as devious as they in reality readied to install a cheap imitation. Attempts to Sooth me and the situation with offers of discounted Nissan parts and select loaners yet, I could buy the parts pennies cheaper, elsewhere. There is only constant and continual deceit. Patrons watch your monies closely with these guys.Presently, I have no step rails; Melloy holds the interest (one years worth) and does not offer to refund the proper amount due me and, will not even acknowledge their deceit and, all the GM could say was, do I have proof? Seeking resolution, I was not allowed a dialogue with Melloys actual ownership, whoever that is. The Nissan Factory Representative stepped up and helped get my refund. Melloy only knew how to lie to me. But then handicapped, I am an easy target for them. Im more embarrassed than damaged that I trusted this dealer but, who would suspect this deceitful behavior from a high profile and visible Albuquerque business? My last 4 Nissans were purchased elsewhere where there have never been any problems. Trading at Melloy is akin to doing business with a company where anything is fair, ethics are not part of their business dynamic and ultimately, when doing business with them, anything goes! Buyer, Beware! Beware! Beware!

CarolynAltima

8 de ene. de 2014

My experience was wonderful!!! Ronnie is a great sales person he was able to answer all my questions very friendly and great personality. Highly recommend him and Melloy! Thank you!!. This is my second Nissan purchase at Melloy I couldn't be happier with my experience at Melloy Nissan. I will continue to purchase my cars at Melloy

joe4040

7 de ene. de 2014

Ronnie Lucero was very Knowledgeable and was able to anwer all my questions. From the moment I walked in Melloy Nissan and now when I call with any question service is excellent.

velosater

13 de dic. de 2013

never heard from a dealer. terrible service. we called requesting information about a couple vehicles listed on the web page for this dealer ship. no one returned out call.

mroz506

22 de oct. de 2013

Terrible experience, they didn't want to show me the vehicle I wanted and then proclaimed the Altima SL was out of my budget. I will not be doing business here!

harrymc

3 de oct. de 2013

While on vacation we were stranded in our 2013 Pathfinder, 9-23-13 on I-40, and towed to Melloy's Nissan. Chris Del Frate was very understanding and extremely helpful. We were back on the road in two hours. Thanks Chris.Harry & Barbara from Arkansas

Brianna179

4 de ago. de 2013

I recently filed for bankruptcy and went to melloy to "get the best deal to reestablish my credit". Don't go there. They way overprice the car and give you the worst interest rate possible Extreme pressure from the manager and i felt a lot of disrespect . They do not work in your interest. The sales man Trevon was great and very kind but the manager a total aggressive jerk

ULLER0896

20 de jun. de 2013

I must say I have really had the best experience here at this dealership. Lupe went out of her way to help me. She does more then just answer the phones. She took care of my service appointment, got me back to work and out of common courtesy she got my Vehicle detailed and she brought the truck to my work. I have never seen such a friendly individual in my life. She really went out of her way to provide me with a great experience. We need more people like her. Thank you so much Lupe

jemiettunen

21 de may. de 2013

THIS IS A SUPER DEALERSHIP FROM SALES/FINANCE TO SERVICE/PARTS. THEY ARE THE BEST THAT I HAVE DELT WITHIN THE 47 VEHICLES THAT I HAVE OWNED SINCE 1956. THEY BEND OVER BACKWARDS TO MAKE SURE THAT YOU AREMORE THAN COMPLETELY SATISFIED TO EXTREMELY SATISFIED. MR. BOB MELLOY HAS BUILT A WONDERFULESTABLISHMENT -- MAY GOD GIVE HIM ANOTHER 90 YEARS TO KEEP IT GOING.

Jellybean87520

15 de may. de 2013

Eric Zisman was extremely professional, we asked that we not be there all day we were in and out in 3 hrs got me approved before we got there . Hard choice to make between 2 cars. No stress I give Eric and Nissan a 10

Gerald9999

11 de mar. de 2013

I was greeted promptly upon entering the showroom, a sales associate was promptly summoned. Miguel was extremely knowledgeable and helpful. He followed the sales process attentively. He went out of the way to obtain a missing key for me. The orientation tour by David (I think) was also very thorough. He explained all the features to my wife before we drove off. The car had a full tank of gas when we drove it off. The service department was friendly. They knew what they were to do (program the new keys) thanks to Miguel. The service waiting area was small, but comfortable. MOST importantly, it was dog friendly, so I could wait with my retriever. They finished the job in under 30 minutes.

kayekan

11 de mar. de 2013

Eric helped us purchase two new cars: Nissan 370Z Nismo and 2013 Nissan Altima. We had a much happier experience at this dealership than the dealership in Rio Rancho. We were able to approach Eric with any concerns and he was able to take care of them in a timely manner and because of Eric, our family will come back here for future purchases.

cathyhank

25 de feb. de 2013

Our experience was wonderful!!! Not the usual "Dance" back and forth, very direct and upfront. Miguel was wonderful, polite and very informative about the car. Jeanette was super and not pushy, easy to make the deal with, she is super at her job. Brandon did the paperwork and was so nice, and he made us feel very comfortable. David came out and showed us how things in the car work, he programmed things in for us, a very kind man. We will tell our Friend's about the super Customer Service! Thank you, Robert&Cathy Finfrock

SammyR24

11 de feb. de 2013

Great service!!!! Found everything we needed. Miguel Diaz is a great sales man, very friendly and and good personality. Highly recommend him and Melloy! Thank you!!

carolynkalgren

10 de feb. de 2013

Buying my Murano was a very easy and pleasant experience. There was no pressure and I felt I got a fair deal.

martinezrucker

8 de feb. de 2013

Hydro was awesome he is a true people person and great sales person. He follows through on what he says and is a great asset to your team as well as company! He would be one of the reasons I would return to your establishment!

Smcgrath

7 de feb. de 2013

Every time, and I mean every time, I have gone in for service, there is a friendly greeting and I am called by my name. Every question I ask is answered and minor things such as my trunk closing automatically, are done right then by Mike. Things like that could very easily be referred to repair , charged and I wouldn't know the difference. I feel they are trustworthy, take good care of my car, and don't try to take advantage of me. They are the reason I have bought two Nissans from Melloy.

donjenbren

6 de feb. de 2013

Eric Zisman was a true professional when we came in to purchase a car for our daughter who we will be sending off to college next fall. He was well informed, patient and worked hard to accomodate the amount we could make for monthly car payments. We appreciated all of these qualities and would definitely recommend Melloy Nissan to anyone in the market for buying a new car!

jeangivens

30 de ene. de 2013

This is one of the busiest car dealerships in Albuquerque, New Mexico. Reason being: They offer outstanding sales and service. The fact that Nissans are one of the top selling vehicles in our town, does credit to Mr. Roy Benson of Melloy Nissan. Mr. Benson has more interest in his clients than in making a buck for himself or Nissan. He did everything possible to make our purchase at Melloy Nissan a happy one. We were met in the parking lot by our Salesman, Miguel Diaz, and his supervisor, Paul Chandhok, because we had called prior to coming down. We have bought two previous vehicles at Melloy Nissan and were very pleased with their courtesy and professionalism. However, our previous salesman had died and so we were delivered into the hands of Miguel Diaz. Miguel did above and beyond what was expected of him and has the patience of a Saint! Mr. Paul Chandhok was constantly checking in on us to see if we were being taken care of and if we needed anything while we waited. This is my husband and my second Nissan purchase each. We couldn't be happier with our 'team' at Melloy Nissan. We will continue to purchase our cars from them! You won't be diappointed!

Amy M

27 de ene. de 2013

I know the way car dealerships generally work. They won't let you leave. You have to talk to the manager. Well, this actually isn't true after we visited a few smaller dealerships that were a lot more respectful of our wishes. Anyways, their behavior wasn't super surprising given the size of the dealership. However, we tried for a very long time to get out of this place, the used car manager would not let us leave and basically thought we were stupid, and tried to convince us that we wanted something else, although we were really clear in what we wanted. I would never ever go here again. The people are not respectful. We visited so many car dealerships in our buying process and the way they treat you here is so far below everywhere else we went.

AmyMiller11

27 de ene. de 2013

I know the way car dealerships generally work. They won't let you leave. You have to talk to the manager. Well, this actually isn't true after we visited a few smaller dealerships that were a lot more respectful of our wishes. Anyways, their behavior wasn't super surprising given the size of the dealership. However, we tried for a very long time to get out of this place, the used car manager would not let us leave and basically thought we were stupid, and tried to convince us that we wanted something else, although we really clear in what we wanted. I would never ever go here again. The people are not respectful. We visited so many car dealerships in our buying process and the way they treat you here is so far below everywhere else we went.

Mfieck

21 de ene. de 2013

I am very happy with my recent purchase. The staff were terrific to work with and made this experience completely hassle free. :) I will always drive a Nissan truck.

Sled

19 de ene. de 2013

Susan was amazing. It was a grat experience. Thanks to susan's profesionalism and hard work I am driving my new car! I never felt rushed or pushed to purchase a car. She fulfill the customers needs. Highly recommend her. Thank you Susan! I am happy to know that there are amazing people like you in the car industry. :)

et471

12 de ene. de 2013

I was pleased when they said they will make it work and they did very helpful and nice I was pleased to return back thanks

MBarbero

9 de ene. de 2013

Abdul was very patient and eager to get us what we wanted. We changed our mind a few times and drove a few cars and thru it all Abdul had a smile on his face and a positive attitue. He never made us feel rushed to make our decision and reassured us that he was there for as long as we needed to decide. This is the first time we can say that we enjoyed finding a vehicle. He made it very personable and to my surprise before we signed all the paper work Abdul went above and beyond and took me out to look at the car one more time and asked me if i was happy with it. He cared enough to ask if i was happy with it!!! Needless to say when we decide to trade in our other vehicle in a few years we hope to find Abdul at Malloy Nissan to do business. Thank you Abdul!!

blacksnow

26 de nov. de 2012

The entire process was great, from the info from the sales team to the manager, finance department and rental group. I feel like I was treated fairly and hope that the follow-up work is this good. Thanks!

father

15 de nov. de 2012

The dealership was very friendly and I went there for service. It was recommended by a friend and was treated very nice. I would also recommend someone if they were shopping for a vehicle.

Lauren.stephens23

12 de nov. de 2012

Susan was awesome! Throughout the entire experience she treated us with kindness and we never felt like we were being pushed in to anything we didn't want. She was thorough and made this process as pleasant as it could be.

trlockn

12 de nov. de 2012

I found the sales people friendly, knowledgeable, and not pushy. They clearly had a good product and were selling it on its merits . The leasing option was clearly described and the minimal additional cost clearly presented.

cherylgorder

22 de oct. de 2012

Everyone at Melloy Nissan treated me exceptionally well, from the salesman to the financing department to the service department. Each and every person there treated me with respect and friendliness. Even though I bought one of their less expensive used vehicles, you would have thought I was a celebrity buying their most expensive car--that's how nice they were to me. I told them what my needs for a car were, how much money I had to spend, what size payments I could make--and I let them choose the right car and financing for me. They filled my car needs beyond my expectations! They were a blessing to me, for which I am grateful. TRULY EXCEPTIONAL SERVICE.

mjohnson109

17 de oct. de 2012

It was a very positive experience, purchasing a new Titan pickup. Everyone at the dealership was very friendly and helpful. Not all names were on the list above. This is my second time purchasing a vehicle from this dealership.

colmeg

16 de oct. de 2012

Dear Sunshine, Just wanted to thank you again for our car rental this past weekend. You were so helpful and accommodating and the car made our visit much more enjoyable. The rental price was significantly lower than the airport rental agencies. It was great to have the shuttle take us back to the airport first thing Monday morning also. Everyone at Melloy Nissan was so nice.

brandenb

12 de oct. de 2012

I just wanted to share our recent experience purchasing a carfor our daughter. We arrived from North Dakota on Friday to visit family andalso to attend the Balloon Fiesta and to help our daughter Liz buy a car.We actually drove right from the airport to Melloy Nissan. We were hopingto not spend our entire vacation looking for a car. Susan Miller met usalmost as we pulled in. She was wonderful. She listened to what we thoughtwe wanted and showed us many cars. Her insight was wonderful. Liz ended upwith the purchase of a new Nissan Versa. I believe the perfect car for ourdaughter. Susan gave us extrodinary service from the moment we pulled in.She were wonderful with Liz and with us. We made it to my brothers in timefor a party for my husband Scott, (IT was his birthday). We did make it tothe Balloon Festival during our visit and also a balloon glow. It wasincredible. My husband Scott, had his birthday party that night and wasable to relax knowing we had the car purchase complete. I also have tocompliment your finance team and also the young man who went thru thefeatures of the car. I am sorry I don't remember their names.

camilagutierrez

3 de oct. de 2012

First experience at the dealership was horrible but after explaining the situation to the person in charge he took care of everything! I would definitely recommend this dealership to my friends and family.

Burgess Weaver

24 de sep. de 2012

PreSale: My car was old. I decided to buy a new car. My mechanic told me that Nissan and Hyundai were the brands that required the least maintenance. I wanted a "bottom-line" vehicle. Accent was too small. Versa was just right and had great gas MPG. Melloy Nissan at Albuquerque: I checked every Nissan dealer in New Mexico. Melloy Nisson had the most inventory and had outside and interior colors that I liked. I chose a 2012 Nissan Versa SV. Titanium outside with sandstone interior. I went from a 2002 vehicle with 140,000 miles to a brand new Versa and USAA dropped my six month insurance premium because the Versa has loads of safety features. My Salesman: Zeke De La Rosa chose me to be his customer. Zeke was great! Zeke is the kind of buddy you want to go out and have a beer with after church! He explained everything and guided the process. I was never left out to dry. He was there from the start to the finish. The Versa I bought was spotless and ready to go. It even had a full tank of gas. Melloy Nissan is to be commended for their service! Customer Service: I had a few questions after the purchase. Paula Ramos and Jenette Padilla called me numerous times and explained the complex mathematical algorisms used to determine the price of a Versa SV. This was post-graduate. Way above my doctorate, but I sincerely appreciate their efforts and commend Melloy Nissan for having such good employees. Recommendation: 1.If you have a very used car, sell it yourself or give it to a charity. Used car trade-ins complicate the purchase process. 2. Use the web site only as a guide. Once the war (purchase) starts all plans go out the window. 3. Use Zeke.4. Remember, no matter what happens, you are getting a very good vehicle!

smlaapodaca

8 de sep. de 2012

From the time we walked in till we left the experience was awesome. We were treated like family. We were offered refreshments and the staff was quick and polite. It was not like most dealerships being under pressure. Isaac always had a smile on is face and willing to go the extra mile. He even called the next morning to make sure we were happy.

mrjonj

7 de sep. de 2012

I arrived just before closing to take a look at a few frontiers. Had a good idea of what I wanted but was not committed to anything other than a drive and solid look. Became apparent Susan was committed to find the vehicle I was interested in from the back lot, and once located she knew all relevant information regarding the model. Prior to this trip I have visited a few other dealers and brands and did not get the service I received from Susan (did I mention they were closed for the majority of time I was there). Offer was more than fair, and paperwork was efficient with Ken. I live 60 miles away and we arranged for delivery the next day and Susan drove it up herself at the time that worked for me... The overall process and experience was great!

rjwaz

1 de sep. de 2012

Our experience at Melloy was outstanding, primarily due to Susan Miller. She was professional, friendly, knowledgable and honest and really knew her product. Brandon in Finance was also very helpful and went the extra mile to make sure the paperwork was completed correctly. Would highly recommend this dealership over any other in New Mexico.

jbaczek

31 de ago. de 2012

Melloy Nissan was amazing. I've been going to them for several years to have two used Altimas serviced. The service department is great, very honest and fair in running their business. This was my first time buying a new car from Melloy Nissan. Susan was a great sales person. She had a very casual approach and was not pushy like some sales people. She wanted to make sure I got the right car for my needs and she listened to everything I said. In the end I got a great deal, great customer service and a really nice car.

tabby95525

30 de ago. de 2012

We received excellent customer service from Rick Harrelson. He was not your typical "car salesman." He was more then helpful, respectful and friendly for the four hours my husband, my 3 year old son and myself where with him. We have dealt with other sales people before and have left with a bitter taste in our mouth. Rick was amazing. I hope you Melloy realizes what a valuable employee you have. I am an office manager and I know that majority of the time you hear bad things and not always the good or your too busy dealing with the bad things to not reward the positive. I just thought you should know that Rick was more then helpful. If we need a car in the future we will see Rick and anyone I know looking for a car I will be sending them Rick's way. Please let Rick know that it was a pleasure dealing with him on our new car purchase.Ken helped us finish our final paperwork friendly, fast and answered any questions we had.

ymnieto1

28 de ago. de 2012

My experience with Melloy Nissan was great. Miguel was a great salesman. Very informative and helpful. Also very friendly. The finance staff was also great. I would recommend and have recommended Melloy Nissan to anyone that is thinking about buying a new car.

wwmcdos

27 de ago. de 2012

At first I was a little upset and confused about my purchase. I e-mailed Roy Benson the general manager of the dealership and first thing the next day he called and wanted to meet to clear up my confusion. Everything was cleared up and they took great care of me. He met with me that very day and fixed everything. Based on his service alone I would recommend this dealership and plan to make my next car purchase there as well. Thanks for everything!

RKmena

12 de ago. de 2012

I did not go in to purchase a car - only to look at the inventory of 2012 Nissan Maximas and 2013 Altimas. I happen to pass by a 2013 Nissan Altima (fully loaded) and was highly impressed. I asked to take a test drive. In addition to the product, my salesperson, Isaac Cordova, was AWESOME!!! He answered all my questions while keeping a professional, friendly manner about himself and DID NOT pressure me into a purchase. Chris Padilla "made me an offer I couldn't refuse." He found a great interest rate at which to finance my purchase and explained the details in a straightforward, easily understandable fashion. David Engles was my Instructor. He taught me everything I needed to know to understand and enjoy my new 2013 NIssan Altima. Awesome car, awesome service, awesome price!!! What more can anyone ask for.

Suntefertiller

11 de ago. de 2012

I had the best experience ever buying a car here at Melloy Nissan in albuquerque. I did not think i could het approved on my own. Not only did i get approved on my own, but they gave a MORE than generous trade in on my other car, VERY decent interest rate, and a monthly payment i was very happy with! Jesus was also very supportive and posotive in this whole process. Im extremely impressed that the process did not take forever. It was handled efficently and quickly and i was treated very good, and continue to be treated like a top customer. I would highly recommend getting Lisa to help you. She can work magic! Thank you!!!!!

C.older

7 de ago. de 2012

He promised new tires, and a few other things and then said that he didn't promise it and wouldn't do it. His attitude was horrible as well when he was confronted.

jhschrin

3 de ago. de 2012

Great experience - minimal haggling over price and value of trade. Great new car with great features and a good value. Knowledgeable, friendly, caring and courteous salesman - he was willing to go the extra mile and helped arrange some aftermarket additions quickly and at a very reasonable cost. He gave us his own cell phone to call anytime we have questions. He was terrific.

cyndog

31 de jul. de 2012

This is the third time I have worked with Jairo Alvarado. Everytime I need a new vehicle, I have made sure to work with him, because he is great! Super friendly and knowledgable and knows exactly what I need. He is the best car salesman I have ever worked with!

westfam5

24 de jul. de 2012

We received the best service from Melloy Nissan. After visiting every type of car's dealership, we visited Melloy last. We have not been welcomed, or treated as nicely at ANY dealership like we were Melloy. Vince went above and beyond in helping explain safety features of the Altima, how they were better, why they were there, etc. Because we were Costco members, we received special pricing, which Vince also went above and beyond with. He also showed us newer cars, compared and contrasted why each were different. Alex kept us posted of the progress while purchasing the car, such as it was being washed and detailed, how long it would be, would we like something to drink, when we were going to be signing papers. David went over the cars features internally, how to use them, set up my Bluetooth, and inspected the inside/outside of the car with me. He was thorough in explaining and showing it all to us. Brandon quickly got us in, and out of the financial part of signing and giving a down payment. He was thorough in explaining and showing it all to us. I have never felt less pressure, and more customer service from any dealership. This was quick, easy, and painless, and I wouldn't hesitate to recommend them, or return for another vehicle.

brianschamber

21 de jul. de 2012

THIS IS A LITTLE LONG BUT WELL WORTH THE READ. IF YOU'VE EVER BEEN TREATED LIKE A PIECE OF GARBAGE AT A DEALERSHIP PLEASE READ. CERTIFIED BENZ AND BEEMER IS THE GREATEST EXPERIENCE I HAVE EVER HAD BUYING A CAR. YOU WILL NOT BE DISAPPOINTED!!!!On Monday, July 9, 2012 I went to a new car dealership in New Mexico (MELLOY NISSAN) where I found a 2009 370Z, sport package, platinum graphite metallic for $32,995.00. I was told the vehicle had been sold but I could buy a brand new 2012 370Z. I later found this was a LIE and the vehicle is STILL for sale.I agreed to purchase the new one and was offered $22,000 for my vehicle and was never allowed to negotiate a price on the 370Z. I spent 3 hours in the showroom with no one explaining anything to me. I was then given the key to my car and left. I was told by the sales manager he would have an answer for me by 9:30am on Tuesday, July 10, 2012. At 5:00pm I finally called and was treated like a piece of garbage by the sales manager (Vicente). I later learned Vicente was off that day and refused to help me purchase a car by telling me the deal was done and I wasn't able to get financed. I called the customer service manager (Paula) who gave me every answer I wanted to hear....unfortunately the actions of her dealership did not match what she said. I told another sales manager (Mark) that I was going to another dealership and he said "ok...that's fine." Could not believe a manager would be so willing to lose customers. As of Wednesday, July 11, 2012, I still had no idea what "deal" was sent to the banks for approval.After being feed up with the way I was being treated I began looking for another 370Z. I found Certified Benz and Beemer on the evening of Wednesday, July 11, 2012. At approximately 10:00pm I sent an inquiry for a 2009 370Z, sport package, platinum graphite metallic for $25,988 ($7007.00 cheaper than the first one). I also completed a trade in form explaining my vehicle and completed a finance application. I wasn't expecting much :)On Thursday, July 12, 2012, at approximately 8:00 am I received a call from Barry Bridges. I was expecting to have to completely repeat everything I had entered on the forms the night previous......I COULDN'T HAVE BEEN MORE WRONG. Barry explained a little bit about his dealership (not overwhelming) and explained how the process worked.At approximately 10:27 hours I was sent an "online negotiation" invitation. I clicked on this form and found several options available to me regarding interest rates (which were almost half what I was offered at the other dealership) and different options for terms and down payment (even zero down). I was also offered $250.00 more for my trade in than I was offered at the other dealership.The total cost of my deal, out the door, was $31,818.39 (less than the price of the other car). I saved $7257.00 by purchasing my car at Certified Benz and Beemer. The total money I saved on the life of my loan was $18,820.93. If you want to save money, time, aggravation and alot of mind games buy your car from this place. I will never buy another car from another dealer. Clearly, Certified Benz and Beemer is in the business of helping customers buy cars and Melloy Nissan is in the business of helping customers fatten the companies pockets.

akimmel

17 de jul. de 2012

We went in with a trade in, they gave us a great trade in price and the new Juke was extremely resonable. I have aloredy recomended this dealer ship and sales person to my friends and family.Thanks again and we will defintaly see you the next time we get a new car!!

vrmurthy

14 de jul. de 2012

Eric is the best "sales person" that I have worked with in the past 50 years of my new car buying. It is primarily because of his ability to understand customer needs and provide clear, direct answers to customer questions. His people-skills far exceed even the usual high-ranked PR types in many companies, let alone in car sales. Normally skeptical of any "sales" types, for the first time I felt very comfortable and welcome to work with him. In that sense, he truly "sold" the car to me before the usually obscure and un-understandable paper work that followed.

LisaBreceda

10 de jul. de 2012

I love comming here i have been buying cars here sinse 2003. Jairo Alvardo is the BEST!!!!!!! I will continue shopping here in the future and will refer my friends to you! Thank You Jairo!

michael capeless

10 de jul. de 2012

The sales staff (Miguel and Jeannette) were not "pushy". Miguel was very informative and helpful in terms of educating me to the vehicle's capabilities. Jeannette was flexible and cooperative in setting the vehicle's price. The staff worked well together as a team. Toby was also very helpful to me in his way of balancing my additional warranty needs. David patiently and thoroughly explained to me all of the vehicle's various characteristics. This was a great experience to work with the Melloy staff.

rocketsal

8 de jul. de 2012

Eric was friendly, knowledgable, respectful and plain spoken. It made the new car purchase experience interesting and pleasurable. He answered all questions completely and accurately and proposed options and alternatives for both make/model choice as well as purchase versus leasing options. I would highly recommend friends and relatives to Eric at Melloy Nissan!

rmartinez

7 de jul. de 2012

We purcheserd two new vehicles from this Dealer when we where closing the deal on the second vehicle the sales man promes to send a check for $125.00. But that never happend. (IS THIS THE WAY MELLOY NISSAN DOES BUSINESS?

Eddybelen

6 de jul. de 2012

Easy to deal with, no pressure. Great service department. Good review of new car. Best experience we have had to buy a new car. Met our time line with extra effort.

hdtravel

28 de jun. de 2012

This dealer tries to sell their cars for prices higher than sticker price. They tack another sticker on the car window next to the Nissan sticker. They add things like a thousand or two $$ market adjustment, a $400 paint sealant ( scam ! ) and some kind of plastic R.E.D. Alert Stoplight for $300 ! Absolutely ridiculous ! When you try to negotiate these off they resist and fight and go back and forth. You will be there for hours and they don't listen to you not agreeing on the price and they just try to stick pieces of paper in your face and try to get you to sign even when you don't agree on the price. You can buys cars from other dealers at sticker or often below. Don't waste your time with these guys. Go elsewhere. I was also provided misinformation by the sales staff and caught them in several lies. You also get no apologies and they really don't seem to care if you are at all satisfied or happy. Bottom line - avoid this dealer like the plague.

SandraAtwood

25 de jun. de 2012

Didn't listen to our criteria and parameter. Ignored what we said we could afford. Tried to shove us into the vehicle they wanted us to buy. Caught Finance Manager (Sean?)increasing the cost of a vehicle on a proposal. He thought we wouldn't notice? Salesman Alex and Finance Manager played the game of going back and forth time after time to manipulate the numbers.

elizabethandrea

24 de jun. de 2012

Eric was a very good salesman. He was knowledgeable, helpful, persistent, and professional. Some of the other salesmen I talked to at the dealership were largely unhelpful, but Eric did a good job of finding a car that fit what I was looking for. David and Brandon were also helpful with their individual parts in the sale.

Twilhelm55

22 de jun. de 2012

Buying our new Nissan Altima from Eric Was a great experience. He was knowledgeable and low-pressure. We especially appreciated his straightforwardness regarding price. He was able to find the exact car I wanted and got it to the dealership in a timely manner. Definitely recommend.

Buffinski

17 de jun. de 2012

My husband and I purchased a used vehicle from this dealership. I am going to be honest and say that the vehicle that was sold to us was not looked over properly before they sold it to us. The vehicle did break down within five days of us having the vehicle and we were not happy at all. The good thing is that they did work with us to get the vehicle fixed properly and they did rectify the situation. So, overall we are pleased with how everything turned out.

hzeman

12 de jun. de 2012

This was an excellent car buying experience. The salespersons were very knowledgable, kind and friendly. There was no pressure for me to buy. I would highly recommend this dealership.

bolojet

11 de jun. de 2012

We stopped by your dealership and from the moment we stepped out we were greeted by your staff and imediatly felt welcome. We had a few help us in making our purchase, but Ian Reynolds went beyond our exspectations. He didn't rush us nor did he make us feel like we had to buy something. We were so happy with his service that we are already in the talks to come back and buy another car. Ian was very knowedgable about what you had in stock, all the details, and walked us through our purchase from start to finish and helped us with any questions or concerns that we had. There were a few additions to the truck that we wanted, and Ian fixed it up quick and with a smile and said no problem. You have a wonderful crew, but we feel Ian deserves to be notice for his outstanding service. I wish there was more we could to show just how gratful we are for him being there.Steven, Ybarra.. pround owner of a Nissan XTerra,

Miner11

8 de jun. de 2012

Without a doubt, my best car buying experience ever! Melloy?s highly professional team of Marshall, Vicente and Chris provided knowledgeable, responsive and genuinely ?concerned about me? service. Everyone at Melloy catered to my every need and gave 110 percent to ensure that I got exactly what I wanted.

holy

4 de jun. de 2012

On May 10 2012 I took my 2004 Nissan Titan in for repair of a manufacturer recall item (ECM relay).Later that day I received a call from a service advisor letting me know that on inspection, your team had found that both exhaust manifolds were found to be cracked and leaking. Within a day, not only had my original problem been fixed (the ECM relay) but the exhaust manifolds had also been replaced. Your advisor informed me that all of the work was covered under the manufacturers warranty.These days, it is not often that I am delighted with the customer service I receive, but I wanted to let you know that your team has indeed delighted me as a customer. Your processes allowed for the identification of a major problem that I did not even know I had, a problem that potentially was a significant health concern because of leaking exhaust gasses, and then your team expediently repaired thsi major problem under the original manufacturers warranty.So I just wanted to send my thanks to your team for doing a great job, and also my congratulations on your having procedures and processes to catch serious problems like this.I will certainly recommend your shop to everyone I know.My customer service number for this work was 120524, and the ticket shows the advisor as being Michael Anderson, though i believe I also spoke with another adviosr.Best regards, Gene Rodriguez Rio Ranch NM

Rose A

31 de may. de 2012

I visited a few dealerships before deciding on Melloy. They had the over all best customer service and best price. I received detailed information about my Juke that no other dealership offered. I was extremely pleased!

FrDavidMurano

24 de may. de 2012

Since buying my first car in 1971 (Dodge Dart Swinger)this is absolutely the BEST experience I have ever had at a car dealership. Chris Brooks was attentive, friendly, patient and able and willing to answer all of my questions. He took me on a few test drives and was polite and courteous. There was nothing underhanded in his manner, he was honest and forthright and couldn't have done a better job. He is to be commended not only for his attentiveness on the two days I visited prior to making my purchase of a 2011 Murano SL but also for his service when I arrived a few days later with a few questions about how to do certain things with the car's GPS, etc.I am also grateful for his assistance with a minor issue about tire pressure and a cargo shade for the back of the Murano. Toby, from financing and billing, was also very professional and friendly. Finally, I sincerely appreciate the great value I received on the purchase price of the vehicle, discounted because it was used as a dealer demo vehicle. Melloy Nissan has it all, and then some. If I had a car dealership I'd be sure to model that business on what I saw and experienced at Melloy Nissan.

mikeandshawni

23 de may. de 2012

Fred Peralta, is truly a good asset to the Melloy Family, as I've known Fred for a little over for years. I also want to thank the Others such as (Hydro, Mr. Roy Benson, Mr. Robert Melloy, Mike W/Blue Team in Service.) Each one of you played an important part in both my Wife & I's return. We traded in our 2010 Murano that we purchased in 2010 October for a newer 2012 Nissan Extera. Fred I truly want to thank you for your time and effort as you showed both My Wife & I your trusting enough to even buy a New Nissan from you Good Luck Mr. Peralta may all your hard work Shine. Please note that all names mentioned above are the people we remember by name as there are two others we like to acknowledge and they are Fred's Manager & the young lady at the Receptionist Desk, as they also were very kind and Friendly and are just as important to the Melloy Dealership as well.Sincerely, The Pickups.

rpickup

16 de may. de 2012

Was told by Mike that they would beat the price I received from another dealer. Went in he introduced us to Fred. Fred took the information I had and he and his manager (Name I don't remember)got us a better price,answered our questions and took care of the initial work up. Brandon (as was everyone)was very curteous and we completed the whole process in about 2 hrs (to me this in self was pleasing).

netgut

12 de may. de 2012

Truly I didn't believe I was getting a new car but when Thomas Hinman said lets find you a car it was one greatest feeling in the world. I really like my juke and I make everybody know it. I want to thanks Thomas again for make this happed.

Pelican1

30 de abr. de 2012

Melloy Nissan and sales rep. Susan Miller were knowledgable, courteous, dilligent and I believ honest brokers. I would gladly buy more vehicles from them and recommend others to do the same.

OliviaC29

27 de abr. de 2012

After several exhausting months of searching for a vehicle I was referred to see Lisa. After dealing with several car salesman at several different lots I was completely exhausted from all the time we spent and was told the same answer over and over again. "We need x amount of dollars down, you can't get in something new" (As we recently had our bankruptcy discharged). I didn't like the "pushy" salesmen that we dealt with. They wanted us to get in something THEY wanted us to drive. We would walk up and was immedatiately told "how much money do you have down?" We would walk towards the new cars and was told "you won't be able to get in something new" (It's amazing how they knew our credit score before running our credit or asking our last names) By the time we contacted Lisa I was completely annoyed by dealing with car salesmen. I told Lisa our situation, told her what we wanted, and from the get go she was very friendly, wasn't pushy, told me she will stop at nothing to help us, and that's exactly what she did. She didn't "push" me to buy anything, she asked me what type of car I was looking for, asked what color I wanted, (interior & exterior) I told her exactly what I wanted and told her I know we won't be able to get into something new but if she can find something that would fit my needs that would be great. Lisa called me shortly after I spoke to her, she told me she found the car I wanted. (She got EXACTLY what I wanted AND MORE!!) She worked after hours, she spoke to me whenever I needed her to (even when she wasn't at work), answered all my questions, always remained professional, has EXCELLENT customer service skills, went above and beyond for everything we needed and wanted. My husband and I were very pleased with the car buying experience. It was great to have someone on our side that cared and didn't give up, pushed for what we wanted and got us what we wanted and more. We walked away with a brand new 2012 vehicle with 7 miles on it!!!!! (After being told countless times that it is nearly impossible to get us into something new without giving our right arm and a leg)Lisa is not only a great car saleswoman, she is a great person! She never made us feel pressured, never made us feel uncomfortable, didn't push us into something we didn't want to get. She listened, she cared and did a great job! We are extremely pleased with her! If you are in the market for a vehicle and are tired of all those "pushy" salesman, being told "no" countless times and feeling pressured then GO SEE LISA!!!! You will NOT regret it! She was great from the minute we met her until the minute we walked away! I would highly recommend her to ANYBODY (even someone picky like me) to do business with her. Nothing but a great, non stressful, pain free experience! Thank you Lisa for going above and beyond your job expectations!!! I had dealt with so many car salesman and none of them compared to you!

raytechrob

27 de abr. de 2012

Lisa was extremely professional and had excellent customer service skills. A true asset to this company. Would highly recommend her to others looking for a car. She went out of her way to set up our bluetooth, and offered us the gap insurance we needed. She was very helpful with information concerning the performance and specifications of the vehicles we were interested in.

Bgonzalez30

26 de abr. de 2012

I just want to say that I had the best experience at Melloy! I knew what car I wanted when I came in and it was sooo painless! They did not mess around and did not try and take advantage of me. I recommend Melloy Nissan to anyone needing a new or used vehicle! Thanks to all that helped me!Becky

martinezlx

25 de abr. de 2012

I would like to thank Lisa Ilfeld and Melloy Nissan in Albuquerque N.M. . Lisa was a excellent sales represenative she took care of our needs in purchasing our new 2012 Nissan Sentra . Lisa really made us feel comfortable threw the whole process she was very informative and her customer service was 100% . I would defenently do buisness there in the future , also recomend customers to Lisa Ilfeld and Melloy Nissan as a whole. I was very impress with her friendly, understanding personality and her custommerservice qualaties are hard to come by these days but she nailed it . Thanks alot Lisa for your first grade service and god bless you . By the way i am sending her a customer tommorrow 4/26/2012 . Again thank you Lisa!!

cmadrid0024

23 de abr. de 2012

Where do I start? I came in looking for a used Titan. I love mine, but wanted to trade. up. I'd had a horrible experience across town the day before at another dealership. Chris found me walking among the used Titans. I gave him the short run down of what I needed and why. He took me straight to manager who assured me they could help me with my needs. At this point I think everyone there was working with me. Bruce from finance came out and worked on a few things with my paperwork, Chris Brooks found the EXACT truck I've been looking for. I came in looking for a used vehicle, but after conversations with Chris, Bruce and Just about all of the financing department at this dealership-I was convinced I wanted to purchase a new vehicle from these guys.I run my own business, and I know they way your SUPPOSED to treat a customer, but it rarely happens anymore. These guys make sure you get the royal treatment. When I left the dealership I actually felt great about the deal I'd just made. If youve ever bought a car-you know this is a rare thing. I got the truck I've always wanted, for the price I wanted, at an interest rate I was hoping for. Mike, Chris, Bruce, David, .....Hell! everyone there.....Thank you!!! for restoring my faith when it's time to buy a car. I will be back. And I will definitely recommend you guys!!!

JerroldO

21 de abr. de 2012

Dre was a very friendly salesperson with a lot of knowledge regarding the 2012 Nissan Maxima. He was not like a salesperson, but an educator. He educated us about the Maxima and all the features associated with the model we wanted. I would recommend Dre to any of my family and friends looking for a car. The experience was great at Melloy Nissan.

kdecaire

21 de abr. de 2012

Eric was extremely nice to work with, especially because I'm a first time buyer, he helped very greatly with meeting all of my needs.

htorres3526

20 de abr. de 2012

In 2011 my husband an I stopped at melloy nissan, We were cheerfully greeted by Susan Miller,we explained to her that we had just started looking for a new vehicle and we were not sure what type of vehicle we wanted yet (car,suv or other). We let Susan know that we were not quite ready to buy, She happily proceeded to show us several vehicles knowing we were not ready to purchase one yet., before we left she said we would keep in touch with us and she did. So when the time came that we decided in 2012 that we were ready,We went back to melloy nissan and asked for Susan, we explained to her that the Nissan Murano had caught our eye,she proceeded to show us several different models with different options, she found us our perfect vehicle our 2012 Murano Platinum. We want to Thank you Susan Miller for all your help in finding us our vehicle, your friendly,courteous demeanor was a big part of us going back to Melloy Nissan, We will surely refer you to our family and friends looking for a vehicle Thank you again the Torres'es

sanchezdds

19 de abr. de 2012

Susan is very personable and took all the time I needed to find just the right vehicle for myself. In addition, when I returned the following day with my husband, she even took more time to help me find another vehicle because it turned out the one I was looking at got sold before we returned. In the long run, I was glad that happened because I am very happy with the graphite blue color that I did end up purchasing much better than just the white. I get so many compliments on the vehicle and especially the color. She made sure to show me all the little devices that my vehicle is loaded with. Of course, I cannot remember how to use all of them; however, she did assure me that if I have any questions at all, she will be glad to either show me or explain to me if I didn't have time to make it back to the dealer. I will make sure to refer any possible sales to Susan due to my experience with her and this dealership.Thank you.

hippygirl83

2 de abr. de 2012

My husband and I went in - we had a very pleasant experience. Lisa Ilfeld was very helpful; listened to our concerns; worked with our concerns and got us a vehicle we were happy to bring home. She really does care and enjoys her job. We were very blessed to have had Lisa Ilfeld as our sales rep.. Thank you Melloy Nissan - and most importantly Lisa Ilfeld. Fiona Paulson-AragonDonald Aragon

Robenette

2 de abr. de 2012

The experience was excellent. Fred was amazing.. super friendly and respectful. He was not pushy, nor did he try to get me into a vehicle i did not want. He understood my credit issues and was sensitive to them. He DID do all he could to get me into the car I wanted. I told him what I wanted, the amount I wanted to put down, and the monthly payments that were good for me, he did his best to get those needs met. I did not one time feel uncomfortable dealing with Fred... as sometimes it gets intimidating, not in this case.. the best part is that Fred is sincere and kind. I highly recommend Fred as your sales man, and Melloy Nissan as your car dealership. Thanks Fred!

jimtang

2 de abr. de 2012

Brandon Pierce in Finance is an excellent person. Very knowledgeable and great attitude to get the customer the best deal. He was very courteous and efficient.

Scott Moh

2 de abr. de 2012

My wife and I met Susan Miller in August of 2011 on a trip through Albuquerque. Stopped in to take a quick look at the 370Z's. Susan went out of her way to try and locate the car my wife wanted. Melloy did not have the EXACT car my wife wanted on the lot and since we were on our way to another city we had to leave. Susan continued her search and found the car we were looking for. I told Susan that day that we had just received news of our son's wedding and that it wasnt the right time. I thanked her for her efforts and promised I would contact her when we were ready. I contacted Susan in March 2012 and told her we were ready! She got back to me immediately with a promise of our new 370z showing up at the end of the month EXACTLY the way we wanted it and at great price! We just got back from Albuquerque with my wife's new 2012 370z and couldnt be happier with how everything went. The whole experience was fantastic! I would drive the 300+ miles(one way) again in order to purchase our next new car from Susan. Her customer service is far and away the best. Our dealership in Las Cruces and the sales people associated with it do not even come close to Susan and Melloy! Melloy, I hope you realize what a special salesperson you have in your employ!Susan, Thank you so much! Until we meet again!

BrandonSeber

1 de abr. de 2012

Once we pulled in the parking, we were approached by the nicest salesperson/woman that I have ever dealt with. We explained our goals and needs which were met by the hard work that Susan put forth. The experience was great and we weren't there for the entire day like many other places. Susan was VERY friendly, charismatic, helpful, knowledgeable, and professional. I would go back anytime to make another purchase!!!

pinkiz434

29 de mar. de 2012

I had a great experience buying my new car. They were extremely helpful and thorough. I would recommend this dealership to anyone that is looking for a Nissan.

rchavira

27 de mar. de 2012

Lisa was very good. I told her what my goal was and she made it happen. I didn't have to wait long. It was a very nice experience. Thank you.

Tammymdom

26 de mar. de 2012

Experience was smooth, mark is an excellent sales man, we went looking for a car for my daughter and ended up buying one for us also. His personality and friendliness is outstanding.

Yromero99

25 de mar. de 2012

Lisa was very helpful in helping me purchase a car. I enjoyed the experience and she made things very comfortable for me. I love my car!

yazmin.R

23 de mar. de 2012

I am a first time buyer and my experience was AMAZING. I felt very comfortable with Lisa she made the process fast and easy! I will definitely recommend Melloy to my friends and family!

nissicks

19 de mar. de 2012

Exceptional experience. Susan did everything possible to make sure we got exactly what we wanted and needed. Brandon in finance was friendly and very helpful and extremely thorough. Delivery of the vehicle was nice, easy and complete.

dianedolan

16 de mar. de 2012

I went in to trade in for a used pick up and left with a 2012 Frontier. I got a great deal and love my new truck! Susan is always a pleasure to work with.

Brandon P

12 de mar. de 2012

Fred & Robert were the best of help. I had just gone in to get my car seviced and I Came out with a brand new altima. I love my Car, I just love how everybody made me feel so welcome. Fred took the time to show me each car i wanted to see. I told him I didnt want a car with a navigation system and thats what he made happen. They saved me money on my monthly payments. I just love the melloys. and the receptionist lupe was such an amazing help as well got me water when i needed water kept me company while fred was getting the paper work ready. In the Future i will be purchasing another altima. I had some issues but the manager Paula fixed it for me. I have told all my friends and family about the wonderful service

motoman

12 de mar. de 2012

made me feel like a lesser person not worth dealing with think maybe there was profit in my trade.. they would not tell me my cars trade in amount even after i asked... I work in customer service and am going tell all what happen... oh thanks for stting me staight on my worth .. only the rich get respect I GUESSSSSS?!?!~?!?!?!

sblauwkamp

8 de mar. de 2012

Mark was wonderful to work with. He recently had the paint on my beautiful new Nissan retouched at no cost to us. He was very thoughtful in working with us when we purchased our car too. He really puts his heart and soul in his efforts to please the customer. He is a terrific salesman.

DorianGray

8 de mar. de 2012

I had a wonderful experience buying a 2012 Versa SV here. Susan Miller was my salesperson and I was very impressed with her professionalism, friendliness, and level of knowledge about the product. You can tell she really loves what she does, loves the product, and cares about her customers. She patiently walked me through all my options, both new and used, and helped me to decide on the best choice for me. There was no "get em in, get em out" attitude that you see so often in dealerships. Initially I came in to buy a used vehicle and walked out with a brand new Versa with an amazing warranty for just a little more than I would have paid for a used car! Susan's follow-through has been exceptional. David assisted with the inspection and was a delight. The finance department was straightforward and friendly, and worked hard to get me a payment I could afford. I definitely did not have the feeling that I was being scammed or pressured at any time. Part of what should influence your decision in buying a car is how your relationship with the dealership is going to be, and I am 100% happy with my choice. Highly recommended.

ssalcido1

7 de mar. de 2012

Dre was great, personable, very helpful. I woudl buy from him again. He took the stigma out out the "car salesman" reputation. It was a great experience.

vcrespin

5 de mar. de 2012

Outstanding!! This is how I will start off my review on these two employees. Melloy Nissan couldn't be any more lucky to Lisa and Mark on their team. Without hesitation I would and will refer my friends and family to them. I was truly blessed to have such exceptional service and my experience was one I will never forget. These two individuals were very professional and courteous. They deserve a lot of recognition for their outstanding work and I hope Melloy Nissan realizes that people like Lisa and Mark are the type of employees that are vital to a successful business. The way they handle themselves is what keeps customers happy and keeps them returning!! Thank you guys for everything!!Sincerely, Veronica C.

RoRiver

5 de mar. de 2012

What a DELIGHT! Lisa at Melloy was spectacular working with someone who enjoys their job make a difference! I have done customer service for 20 years and to be wowed is hard when you know what great customer service is. All I can say is WOW!!! Thank you Lisa for your hard work and look forward to seeing you and the rest of the Melloy service crew on my next purchase! Keep up the great work!!!

idalee28

28 de feb. de 2012

I recently went to the dealership to purchase a used armada. I was excited to get a new car but right away noticed that there were several things wrong with the car. There was no nav disk, the back locks don't work, the engine knocks, the tires were bald in front and the speakers were blown among other things. When I mentioned my concerns to the sales girl I was told they would take care of it. They didn't. They kept it for a week and when I got it back they had only fixed the back vents. After weeks of bugging them and being told they would call me and not call me they have my car again and now they are saying they will do what they can but they can't do anything about the bald tires. It has been a nightmare and they make me feel like these issues are my fault! I wish I could return the car and go somewhere else.I will never buy there again or recommend it to anyone!

Clem4135

21 de feb. de 2012

Very great service and worked out an excellent deal. Will purchase from again. Very clean and professional Building. Very happy with vechicle and support recieved.

joeschumerth

28 de ene. de 2012

Thank you Elizabeth and Chris.I have purchased a couple of handfuls of new cars over the years, and several used cars. Elizabeth Ilfeld was the most pleasant and professional of all of the Sales People that I have worked with. Elizabeth took the time for me to understand the product line, drive the different models and then search to find the car with the accessories that I required.Chris in finance was also very helpful in explaining my options. I feel very well treated in my buying experience and will recommend Elizabeth and Chris to my social network and family.Thank you for recognizing the talent in these people. They are an asset to your organization. My highest compliment is that if they ever need employment, they could work for me. It is not often I would say this.Keep up the good work at Melloy Nissan.Best regards,Joe Schumerth

Bkayguy

14 de ene. de 2012

It was the best experience I have ever had while purchasing a vehicle. Lisa was honest, helpful, and truly cared about helping me get all that I needed. We got to know each other in a short amount of time. Lisa is my new friend. May GOD bless you Lisa.Brenda

MREG

10 de ene. de 2012

Best experience I'v ever had... great customer service and wonderful sales team.Osacr went above and beyond to make sure i was pleased. I will be letting all my friends and family know where they should buy their next vehicle.Thank you Oscar and all of Melloy Nissan

Lourdes Castro

10 de ene. de 2012

Great experience. They immediately knew what I was looking for and I walked out very happy with my new car, Lisa Isseld and Chris Padilla were very helpful.

bvlopez

30 de sep. de 2011

This has been by my best car buying experience yet. I had a few things I needed to have done to my car and the staff at Nissan has been extremely helpful and great to work with. I have since talked to a co-worker that bought a vehicle from melloy Nissan in ABq and she expressed that she had the same experience. She has paid off her vehicle and the dealership continues to call her to see how her car is doing. WHO DOES THAT ANYMORE?????? Her comments confirmed my opinion of Melloy Nissan. I was given a rental for the days my car needed service and I am extremely happy with the overall experience. Sunshine, Jairo, Ross, and Chris have been wonderful to work with. I am definitley sticking with Nissan and sending anyone I know to Melloy Nissan. I am very confident about recommending this dealership to my friends and family. Or anyone else for that matter. I took my car in on 9/16, and 9/29/2011 and had the same experience both times, the car rental was great as well!!!!

Liz Followell

24 de sep. de 2011

I had shopped at Garcia Honda, Perfection Honda, CarMax, Hyuandi, Bob Turner's Ford, Larry Miller Toyota, and Melloy Nissan. I chose the Nissan Rogue because of the price, color of the exterior and interior, gas mileage and the way that the automobile performed. Thanks to Bruce for working with me to find a car that I am enjoying driving.

cosimo

24 de sep. de 2011

this dealership's best feature in the negotiation process is having the trade-in negotiator deal with the customer directly, with the sales person present; no back and forth between offices...

aries239

27 de jun. de 2011

This dealer didnt want to listen to what I wanted in a car. They stated that they would get me the exact car I wanted but needed to hold a credit card payment for when they actually found that car. When I checked my bank account it showed that they charged the payment right then and there. The sales associate assured me that they werent going to do that. After two weeks it had taken me five phone calls and me asking for the general manager before they reversed the payment. All they talked about was getting me to come into the store, once I was there their sales manager put pressure on me to buy and showed me a credit report far lower then any of the three agencies were currently reporting. I had just left the other Nissan dealer in town and they had shown me the right score and therefore offered me a lower quote.

mkujath

15 de jun. de 2011

I purchased a vehicle form my daughter in March of 2010. The sales experience with the used car team was horrible. I don't remember my salesperson, but I guess they were having a big blowout in the office. The salespeople were all in a see through office right next to us using foul language and cussing at each other. I heard later that someone had been fired that night. I vowed to never go back, but a few months later in July of 2010 I decided I needed to downsize my vehicle to a car with a smaller payment and cheaper gas. As I looked on the internet, I was contacted by a very good salesperson from Melloy Nissan named Toby. He was in internet sales. I hesitated and told him about my previous experience and he assured me those people were no longer there. Toby really worked with me and helped me purchased a used 2007 Sentra with 61,000 miles on it. We were in a very tight financial spot which is why i was downsizing and Toby helped until we were able to get approved. I purchased the car for $12,995. On May 31, 2011 I was on my way out of town. I had never taken the car on a long distance trip. I got about 130 miles out of town and the engine blew out. It threw a rod and destroyed the engine. There was no warning, no check engine light.....nothing. I have had the vehicle for 10 months and now Danny Melloy is telling me that they will do repairs for $5100. I could understand if it was a small repair, but the whole engine? Really? In a car I've had for 10 months? I will never buy anything from Melloy again.....no more chances. And I will be sure to tell anyone who asks not to either. I don't know how I am going to afford this repair.

btmick

26 de abr. de 2011

Everything was great when I purchased my car from Susan. She had the car I wanted and gave me a great deal on it too! She introduced me to Michael in the service dept. and he is very nice also. I will recommend my friends to Melloy Nissan. Best auto dealership experience I ever had.

fredfmg

20 de abr. de 2011

In eleven years i'm now on my secound Nissan Frontier, and the reason for the chose of a secound Nissan is due to the service that I've received over the years. These guys are great, hands down they are the best, and for this reason I will be staying with Nissan for my nest purchase.

tomlitt

8 de abr. de 2011

No one wants to meet a new dealer because his car broke down away from home. Neverthless, that's how my wife and I met Melloy and Chris. While visiting Alb, NM, our 2002 Pathfinder overheated. We were towed in about 1 p.m. on Monday and picked up our car the next day about 4. They had to replace our thermostat and radiator. Chris was very helpful and friendly. When it became clear that they would not be able to compete the work on Monday and would keep our vehicle overnight, Chris arranged to get us a loaner, vs a rental which is what we first expected.Thanks, Chris. You made a not-so-much-fun experience a little more tolerable. Lending us the car made our last day in Alb much more fun than it would have been.

RobertMc

20 de dic. de 2010

I recently purchased a used 2009 Nissan 370z from Melloy Nissan dealership thinking I was getting the best deal on the planet when in reality it wasn't so. My problems all started a month age when one of my friends notice that one of my tires on my 370z were oxidized in the treads which I also took pictures of. I checked all four tires and they where all doing the same thing I also check the date of the OEM Yokohama ADVAN Sport, which is April 3, 2008 for the fronts, and April 4, 2008 for the rears. I later took my car over to Melloy Nissan where they referred me to Discount Tires to get them replaced. The Discount Tire sales man quoted me a price of $1300.00 to have my tires replaced. The sales man also referred to my factory OEM tires as hazardous and I should be careful driving. Recently tonight I attempted to have the tires replaced as I was instructed to by Assistant Sales Manager Brandon Pierce over the past weekend. Service Advisor Brian Dau stated that there is nothing that he would do about the tires. I then proceed to try and speak with the General Manager Guy Melloy, who was not available, I asked for the General Mangers card so that I may speak with him about the hazardous tires and I was given Roy Benson who is not the General Manager. I am completely fed up with Melloy Nissan and if I can I will not be returning to them for any kind or service to my Z. Tonight I have contacted my insurance company Progressive about the hazardous tires, I will also be contacting The Better Business Bureau of New Mexico and Southwestern Colorado, and New Mexico Attorney General Gary King.

rosjar

17 de oct. de 2010

I was looking around for a cheap used car for college. Kurt Sanchez was the salesperson and he was very helpful. I ended up buying a nice car at a reasonable price. The service was great and very friendly. I would recommend buying a vehicle from Melloy Nissan..

golfman

3 de dic. de 2009

These guys are the best! Don't bother shopping anywhere else. Save time,money and heartache. Just go see Mellow Nissan and they will take care of you. They will contact you when your service schedule is near, they will recomomend only what you need and not try to sell you stuff you don't. They get it done on time and they call and give you an update. They review the work to be sure they did everything you asked. You just can't go wrong with this dealership. I would recommend them to anyone and everyone!

shawneclark

8 de nov. de 2008

My experience at Melloy Nissan was very positive. The salesman Phillip Carey was very courteous and professional. Phil was really responsive to find me the vehicle that met my needs with the best possible pricing; unlike badly managed dealerships who are high pressure and will try to sell you anything. I've dealt with many dealerships from many different manufactures and this purchase was probably the smoothest and least regretful. Remember to always do your research online ahead of time no matter where you go. If you do go to Melloy Nissan ask for Phil and you shouldn't be disappointed.

j-reiland

23 de jul. de 2007

this was the worst experiences shopping that i ever had little did the sales person know but i had a $40,000 blank check and i wanted to buy a nissan 350z but the sales experience was horrible so i went ahead and bought at horrace nissan in farmington new mexico who i would recommend there sales and service to anyone who wants to be treated right.

jennyt

12 de nov. de 2003

They are missed treat custumer and fails adverting on news paper.