Hen,gerry59

7 de oct. de 2016

I started off with a salesperson that was extremely busy and did not give me his undivided attention. I went back the next day and was given a salesperson (James Odom) that was very professional and extremely nice. I returned two days later to purchase a Mercedes Benz and was put back with the first salesperson (Perry) that had me waiting a little over 2 hours just to get a write up on the car for me to take to my credit union. After returning and signing for the car salesperson James Odom help with Everything else and I was very pleased with him.

62kiawah

4 de oct. de 2016

My salesman Perry Carr was extremely helpful with my questions, the order process, the negotiations, keeping me informed about the status of production and delivery and acquainting me with the many new features compared to my 2012 ML 350 BLUTEC trade-in. The Parts Department was also very helpful completing orders for special accessories. The Finance Mgr Sissi Henley was pleasant and very professional and answered all questions to our satisfaction and made several good suggestions.

suebarry15

1 de oct. de 2016

Everyone we worked with at Long of Chattanooga was great. We owned our previous Mercedes for over 14 years, We have always used the service department at Long.

Eshonline

30 de sep. de 2016

My wife had a blowout and couldn't move the car. We called the insurance company and it was going to be over 2 hours. We called Long and they had a tech on-site to change the tire in 15 minutes. Josh the service manager was great to deal with and they even got us a discount on the tires.

Bill2016

26 de sep. de 2016

In March of 2016 my wife decided that she wanted to custom-order her new car. Working with Perry and Allan, she was able to specify exactly what she wanted, knowing that there would be a wait while the car was built and shipped from Germany. The car was delivered on schedule and was exactly as she had ordered. She could not be happier. This car marks the 7th vehicle that we have purchased from Long Mercedes over the past 10 years, and our experiences with sales and service personnel have always been positive, efficient, and professional. We highly recommend Perry, Allan, and the dealership in general.

Gemini 134

24 de sep. de 2016

Went to Long of Chattanooga to look at a vehicle I knew before hand that I wanted. Everyone was professional and polite and there was no pressuring or persuading. Easy to work with and to the point. Kelly was absolutely fabulous!

Feeling scammed

21 de sep. de 2016

Bought a used Mercedes with 20k miles. Told us car was never wrecked and no history on car fax report. Originally when we bought the car we expected it to be certified. Salesperson said it was but then told us when signing papers he made a mistake. Really not right. When I went to trade the car into them a few years later they told me it was wrecked prior to me owning. They offered me a much lower value. Very upsetting.

Dgiacini

14 de sep. de 2016

Found my new used car. Certified and looks brand new. Neil Sobel helped me find the car I wanted with all of the bells and whistles. Love it.

LynnB

10 de sep. de 2016

Josh Smith, service rep, was extremely courteous and helpful during our service experience. Due to length of time needed, a rental vehicle was provided free of charge. Josh kept in contact with us and provided timely updates on the status of the vehicle.

Rugwoman

25 de ago. de 2016

My experence could not have gone better. Actually the people there went beyond any expectations I could have had. Especially Kelly Mayhew who delivered my car. Went over all features and benefits. Very personable, knowledgeable and friendly.

Angela Middlebrooks

21 de ago. de 2016

Many thanks to Mr. Demetrius Bishop who made my Long of Chattanooga experience wonderful. He is a great salesman with good customer service and extensive knowledge about the cars on the lot. If you are searching for that very special car (and affordable) I recommend that you give Mr. Demetrius Bishop a call today. You won't be sorry! Angela Middlebrooks

rona1965

21 de ago. de 2016

Demetrius Bishop showed total professionalism and knowledge in identifying what car we needed. He guided through the entire process from when we got into the dealership and until we drove out with our ML 350 . This is the BEST Customer Service I have ever experienced at any Car Dealership.I stand corrected at any Business we have dealt with. Demetrius Bishop you are awesome. Sissi Henley you were great too. Thank you.Rona and Ralston

C Monroe

15 de ago. de 2016

Service of our vehicles is simple, and thorough. My experience at Long Mercedes has been enjoyable every time! They are very relational and sincerely want to take care of you and your automobile.Could not recommend them more highly!

M. Clark Colvard Jr. MD

13 de ago. de 2016

Josh arranged for my visit and car drop offl I was kept informed (three calls) during the entire time the automobile was being serviced. The car was ready on time, clean, and all repairs were done without my having to return the car for additional care. I am very pleased with the service department and especially Josh.

Christina

27 de jul. de 2016

The entire process was friendly professional and efficient. Everyone knew their role and excelled at it. No stone left unturned. The entire team worked to get us the car we wanted at a good price and worked hard to obtain the best financing available. No pressure no stress no hassle. Highly recommend Long of Chattanooga Mercedes, Demetrius Bishop, Mr. Ashmore and Sissi Hensley!

Beakman

27 de jul. de 2016

The entire staff at Long Mercedes of Chattanooga were very courteous and helpful In the purchase of my new C250C. I am a repeat customers and have always had a great experience working with them. Everyone from Tim Williams (our sales rep) to Sissi Henley (the finance officer) and the sales manager (Phil) were there to help us in anyway possible to get the deal we were happy with!

MacJD

20 de jul. de 2016

The entire staff at Long Mercedes of Chattanooga couldn't have been more courteous or helpful In the purchase of our new GLE350! We are repeat customers and have always had a great experience in working with them. Everyone from Demetrius Bishop (our sales rep) to Sissi Henley (the finance officer) and the sales manager were there to help us in anyway possible to get the deal we were happy with!

iamjjoyner

12 de jul. de 2016

I received a recall notice in the mail for an electronics update. I called Long Mercedes Service the next morning and they worked me in that same afternoon. In and out in about an hour including a nice wash job. David in Service is pleasant, friendly and knowledgable.

Suttle,Gary

30 de jun. de 2016

The time I was told my auto would servicing would be complete, was to the tee. I received a courteous welcome and coffee with television in a clean environment.

jtrobert

21 de jun. de 2016

Working with sales representative Derrick Walters was very pleasant and productive. His product knowledge of the GLE300d helped us make an informed buying decision. Sissi Henley was also helpful in obtaining the lowest possible financing deal for our GLE purchase. As long time customers of Long Mercedes, we look forward to doing future business with this dealership.

ALemley44

17 de jun. de 2016

I have never been more pleased with the service I have received. Jason Odom was very helpful and easy to deal with. Phillip Ashmore also made all of the paperwork a breeze. I will forever be a loyal customer.

Herbert E Goodner

26 de may. de 2016

Very Appreciative of my salesman (Perry Carr) for his patience and attention to detail. The overall experience was pleasant and I will recommend to friends and family

Grimm

22 de may. de 2016

Our salesman was knowledgeable and friendly without any undue pressure to make a purchasing decision. I have also used their body shop for work on my existing Mercedes and they have also been very polite, helpful and quick.

Jerry White

17 de may. de 2016

After trading in 2 vehicles and purchasing one, I've decided to be a lifetime customer of Mercedes. My experience with Derrick has been great and I will always buy a Mercedes-Benz.

Dieselfan

2 de may. de 2016

I am from California and I found the S350 I wanted at Long. I called and spoke to Derrick Walters #derrickatlongofchatt and he was very helpful I had 40 pictures of the car in an hour. He answered all of my questions had all of my paperwork ready for me and even picked me up at the airport in my car. I was in and out in 30min. I highly recommend them

ryeld01857

28 de abr. de 2016

I recently purchased a convertible from Neil at Long of Chattanooga. Long of Chattanooga made buying a nice car at a nice price, a nice experience! I would recommend going by and seeing Neil, he wasn't pushy, he made sure to find all of the specs that I was looking for while looking for a car. I first went to Long of Chattanooga to look for a car and I usually hate going to dealerships because I always feel pushed to buy or pressured to make a quick decision. I never got that feeling while dealing with Neil, he made my buying experience easy. I would recommend Long of Chattanooga when looking for a nice buying experience.

SECfootball

28 de abr. de 2016

I bought a ML350, the service was awesome from start to finish. Perry Carr was very professional and knew his product. Management was not pushy. Robert Caspar

Kisha28

3 de abr. de 2016

This place will cause you lots of problems to your car on PURPOSE!!!!! I HAVE LOST SO MUCH TRUST IN SOMEONE REPAIRING MY CAR...THEY HAVE REALLY LET ME DOWN AFTER ALL THE MONEY I SPENT THERE.... I TRULY THINK HAS BEEN FOUL PLAY AND THEY HAVE CAUSE MORE AND MORE PROBLEMS TO OCCUR SINCE I STATED COMING TO THEM IN DECEMBER IN 2015....I CONTINUE TO HAVE BACK TO BACK PROBLEMS OUT OF NO WHERE ALL WITHIN 3 MONTHS.....MARY BETH PRETENDS LIKE SHE IS THERE TO HELP YOU BUT SHE DOESNT CARE....SHE LIES ABOUT EVERYTHING I ONLY WENT TO HER BECAUSE SHE IS A WOMAN AND I FELT MORE AT EASE WITH HER. I was WRONG she does has GREAT customer service skills and will make you feel like she's there to help you. DONT BE FOOLED I really thought she would look out for me but she didn't as a woman to another woman. IM pretty sure she tells the guys to cause problems to the cars especially if you have once had to speak with the service manager about her NOT DOING HER JOB several times. So yes I'm almost certain FOUL PLAY was done on my car. But I will take my car to Atlanta and when I buy a brand new one soon IT WILL NOT BE FROM THIS PLACE. They have taken too much of my money. And after they fix your car they will give it to you DIRTY after spending THOUSANDS of Dollars for repairs. SHOWS YOU HOW MUCH THEY CARE. THIS PLACE IS THE WORST!!!!

Steve Morgan

20 de mar. de 2016

I recently purchased a 2012 GLK 350 with no documentation. As I continued down the path to clearly understand of some of the more complicated systems, I realized that the available information on line was less than straightforward in addressing my questions.That being said, my call to Long of Chattanooga was returned by Derrick Walters of Longs on Tuesday and a consultation was scheduled on my next available day, the following Thursday. We met and Derrick provided the appropriate answers to respond to one of my problems. We're working on deal this the other current issue. Understand theses items are not safety or operational. They relate to the Audio 2,0 and Navi 2.0 along with controls. Derrick and I are addressing questions as they arise.

Samuel10

26 de feb. de 2016

I couldn't have received better service than I did at Long Mercedes-Benz. I had an appointment to leave my car for service and every thing was ready when I got there. I had a car waiting for me to get to work. I have a Lexus also that when I go to the dealership they have always given me superlative service, but Long Mercedes did just as much if not better. Some touch up was overlooked, but David in the Service Department told me to come back at my convenience and they would take care of it. I take my hat off to all of the people at Long Mercedes-Benz.

hsherwoo

20 de feb. de 2016

Prompt, courteous, friendly people. Cookies were good too. I was met by a person as soon as I arrived and he took it from there and kept me posted during the service.

dfg57

17 de feb. de 2016

I have never had an issue with the service received at "Long of Chattanooga" with my E350. David Rhea of the service department and the rest of the staff have been very helpful. I would recommend anyone who needs excellent service think about using "Long of Chattanooga" for their Mercedes.

Hurley

17 de feb. de 2016

When thinking about buying a new car, it conjures up images of pushy salesmen, fast talking finance managers, and marathon bargaining sessions that take up your whole day...it's enough to make you dread buying a car. This was not the case at all with Long of Chatt. My salesman was Mr. Perry Carr...he was professional, without being cold, knowledgeable without being haughty, and he didn't stuff me in one of those tiny cubicles for hours while he "talked to the sales manager". He listened to my needs and directed me to the car that would best suit...he quickly had my trade appraised and presented me with a thorough proposal. Never did he try to pressure me into a more expensive car or into options I didn't need, but he did explain all the features Mercedes offers, so I could make an informed decision.Their finance manager was warm and down to earth, she went over every detail of the trade and my financing to make sure I understood each part before moving on. She didn't gloss over anything and she didn't just assume I knew what she was talking about. Best of all, she and Mr. Carr made the entire process quick and simple.I recently had my car serviced for the first time, again, I found the experience to be exceptional. I was greeted with the same courteous, warm and professional treatment that I received when I bought the car. Their waiting room was clean and comfortable and the complimentary refreshments made it feel very "homey". I was also impressed with the live camera monitor of the garage...It really is reassuring to see your car being serviced, as it happens...it also helps pass the time.I can't say enough about Long of Chatt. I am certain that I will continue to take my business to them. They are to be congratulated for their commitment to excellence...they certainly have mine. Hurley Buff

BGD

1 de feb. de 2016

I first found out about Long's through an Internet search for a particular car. Derrick Walters answered my inquiry and became my contact. The car I had asked about was quickly sold, but Derrick told me he would be on the look out for a similar vehicle. Within a day or so he contacted me with a description of a similar car and worked with me diligently to answer all my questions since I was about 100 miles away. I traveled to Long's, met Derrick and we worked through the process of looking at and testing the car, which I purchased that day. I think Derrick did a great job. He was knowledgeable, patient and. very accommodating. I would recommend Derrick to anyone shopping at Long's.

Dave

11 de ene. de 2016

We recently purchased a new Mercedes GLC300 from Long. Our sales advisor Derrick Walters is personable, knowledgeable, friendly and no pressure. He followed up and searched several options to help us consider all the choices before we made our final decision. In addition, we have had our car serviced here on a number of occasions, and highly recommend David and the service staff as efficient and courteous. Long of Chattanooga is not your run of the mill dealer, They are exceptional...

CoachK21

9 de ene. de 2016

Josh is excellent in meeting the customer's needs and making a trip to the dealership for service seem not so stressful. I really appreciate him making me feel that I made a good decision when I purchased my GLK from Long Mercedes.

Bos

8 de ene. de 2016

Long met and exceeded my expectations in every way. Mary Beth explained the charges, reasoning for service charged. I really appreciated getting our suv back clean and shiny!

Smith45

31 de dic. de 2015

Josh was very professional and courteous. He was able to accommodate my changing schedule. And the service crew still got me in and out in record time.

dex.brady73

24 de nov. de 2015

Excellent, efficient, courteous, and much appreciciated. I work tirelessly as a customer service advocate for home owners. It was clear from the onset of my interaction with the service department that customer experience was a core focus of their operating procedure.Mary Beth was terrific. Well done Long of Chattanooga (Service).

osmettek

23 de nov. de 2015

Excellent customer service ,always goes the extra mile to provide an outstanding service,she is always efficient , friendly and always has a smile , she always keeps me updated and gives me a loaner

Collins,faith357

5 de nov. de 2015

I live in Rome,Ga. And I've been going to Atlanta, had a meeting in Chattanooga ,decide to try Long, very pleased with the entire service.

Eugene135

23 de oct. de 2015

The service department is always efficient and friendly. They were able to make a minor repair quickly even though I did not have an appointment.

bebo0001

15 de oct. de 2015

Excellent Service Center, I was informed daily on the status of my repair. The work preformed was excellent and was promptly completed, the loaner vehicle provided was also well appreciated. David in the service department was easy to deal with and felt like he cared about my needs.

dfg57

3 de oct. de 2015

Service at Long's has always been excellent, dependable and helpful. I would recommend Long's of Chattanooga to anyone who owns a Mercedes for great service.

Angela Angel

19 de sep. de 2015

Derrick Walters was an awesome person to help my husband and I decide on a great new Mercedes Benz!!! He knew each and every car so well and will tell all my friends and colleagues about how great the dealership and he was!!!

MB300GinGA

11 de sep. de 2015

Although I didn't buy my Mercedes at this dealership, they treat me as though I did. They always explain everything in detail and always deliver my car before promised. I would highly recommend them, as they have always been professional, positive, and friendly.

kjohon1

31 de ago. de 2015

I found a 2002 CLK Convertible on the Long Mercedes website for $4,000.00. We went to the dealership the next day and it was parked in the back with a work order on it. The salesman, Derrick, was very nice and located the keys. He had the work order in his hand and said there was a small problem with the top. We test drove it and I told him I wanted it. The small problem with the top didn't bother me. He said if we wanted it fixed that the price would go up $1600.00, so we said we didn't want them to fix the top, we will take it as is. Another man came out and said that it had not been through a total inspection, that they stopped the inspection after they found the problem with the top and that I would have first opportunity to purchase it after inspection. Derrick was supposed to call as soon as it went through inspection. He assured me the price would not change. No call for 2 days. My husband found it on the website for $7900.00 and called. He said they decided to sell it wholesale, not retail sale the car and there were other things that had to be done by the service department. He also spoke with Phillip, the sales manager, that said the top was worked on and other things done to it. We had a friend of ours call the dealership to inquire about the car. Funny....it is for sale...retail,no less, for $3900.00 more and would be an extra 1600.00 to fix the top. Very unprofessional. Would have respected someone..anyone for the actual truth. They decided they wanted more for the car and changed the price. Not what I would expect from the prestigious Mercedes Benz name.

trandall

29 de ago. de 2015

Every time that I have taken my automobile in for service or to purchase items for the vehicle, The staff has gone out of their way to meet any needs that I have. I will definitely purchase a vehicle from this dealership again.

dfg57

26 de ago. de 2015

The staff is very professional, friendly and willing to provide any necessary assistance for you and your vehicle at the most reasonable cost to the owner. The service department wants to ensure the very best and they desire a satisfied customer. Service has always been excellent.

pgriffey

6 de ago. de 2015

Dealerrater.com, Thank you for your recommendation of Derrick Walters. He was a great sales associate. He quickly texted me photos of the Infiniti G37 Coupe, which they had not even listed on their website yet. He responded to my questions and once I expressed interest in test driving it, he made sure it was sitting out front, gassed up and ready to take for a spin. It was nice to have everything flow so smoothly. Once I decided I wanted the vehicle, he had the paperwork taken care of, took my money (OF COURSE) and did it all with a professional attitude. It was just nice to have someone want to go that extra mile to take care of me. I've been to so many other dealerships that were not even close to the customer service I received from beginning to the end. Derrick is a really nice man who is definitely an asset to your dealership, and I definitely plan on telling everyone about the positive experience I had yesterday.I look forward to driving my new (well, it is used, but new to me) car and will not forget about the superb service of Long of Chattanooga.

Poohs_girl

27 de jul. de 2015

Always treated with great customer service. They remember you and have reasonable recommendations for your car's needs. I feel safe with their service department.

Harvey

10 de jul. de 2015

We actually went to Dealer for a recall on our Mercedes for a re-call repair. In waiting for our repair, Derrick greeted us, and we talked above the features on the newer Mercedes. Derrick's descriptions and detailed knowledge of the features we had asked about was impressive. He brought several vehicles for us to look at and explained, in detail, the differences, improvements, and new features in both the 2015 & 2016 models, This was enough to make me decide to purchase the new vehicle.

Birmingham

8 de jul. de 2015

Traveling from AL to Ohio had a front end problem. Pulled into dealership at 8 am and out by 12:30 with a strut replaced as well as compressor.. Service could not have been kinder or more professional in helping us.

Rmcohen

28 de may. de 2015

There is customer service and there is mind blowing customer service. Long Mercedes has a fan for life! They worked with me long distance, I am in NY, they offered the lowest price and when all other options failed, they flew a technician to pick up my car and deliver it to my driveway. That is above and beyond!

klr

6 de may. de 2015

This dealership has reliable and great quality service. It is pricey but you get what you pay for. It gives me peace of mind to know that my car has been serviced here because I know the work is completed the right way. I know that I won't have any problems on the road later. I definitely recommend their service center.

Blessed

20 de abr. de 2015

ypu all have one a new customer, service agent Josh was the best an Brent McClung the nicest young man an excellent service tech.Thank youStafford Rastall

michael williams

14 de abr. de 2015

great dealer & great managers thay treat you like a customer is supposed to be treated will defnitly buy from again thank you derrick & phil & Carlos

Shereen

6 de abr. de 2015

Great customer service, Derrick went out of his way to make my visit pleasant witht a big smile, accommodate my needs and never says no to my requests . He brought my new car to my school and delivered my old car to my house washed :)

dam013

2 de abr. de 2015

I am a little surprised but happy owner of a Mercedes. Derrick and Marcos were great in finding exactly what I wanted. I would strongly recommend them!

CHUCK

27 de mar. de 2015

I TOLD MARCOS PEREZ DURING OUR TALKS (AT THE ONSET OF OUR NEGOTIATIONS).'"I'D RATHER HAVE MY KNEES DRAINED THEN BUY A CAR!" BOTH MARCOS AND DALE HOLMES MADE OUR TRANSACTION ONE OF THE BEST CAR BUYING EXPERIENCES EVER.PLZ. THANK BOTH GENTLEMEN FOR THEIR PROFESSIONALISM AND COURTESY...WHEN I BUY ANOTHER MB, IT WILL BE AT LONG.CHUCK CATTERTON

osmettek

17 de feb. de 2015

Mary Beth in the service department is outstanding and does an excellent job keeping me informed at all times until the car is readyEven Frances that answers the calls is always happy to help I have bragged about Mary Beth to all my friends that own a Mercedes

Debbie

27 de dic. de 2014

I had been looking at a 2014 E350 Mercedes with a salesman named Chris Bell. Chris was very kind and helpful. This would have been my 4th Mercedes but I assure you I will never buy a Mercedes again due to the unprofessional and dishonest sales manager, Marcos Ruix at Long Mercedes. Chris Bell wanted me to take the car home on Christmas Eve to make sure I would be happy with it. I agreed. Chris told me if I decided against the car that there would be no hard feelings. After being in the car for 20 minutes I noticed a pet odor and I am highly allergic to animals. I returned the car the morning after Christmas on Friday December 26th, 2014 at approximately 10:00 AM. Chris Bell was not there yet so we were being helped by the sales manager. The sales manager named Marcos Ruix told us he had just purchased a 2015 E350 Mercedes from an elderly man and he would sell me the car for $41,000.00. I told him right then that I would take it. Then 10 minutes later he comes back to me and says that he made a mistake and needs $43,000. I didn't appreciate the price increase but I wanted that car so I agreed to $43,000. I told him to get the paper work prepared. I thought he was preparing the paperwork since we were sitting there waiting on him for approximately 35 minutes. Then he comes out and rudely tells us that the car had been sold to someone else over the telephone and that I could not have it.I don't appreciate the way we were treated at all. Marcos Ruix told us the car had been sold and that he did not know it was sold but he is lying because he is the sales manager and he told me the car was for sale and available 1 hour earlier. He knew I wanted the car but he sold it out from under me. I was there in the show room and he said that he had just purchased the car so I know when I told him I would buy the car that it was not sold. The people he purchased the car from was still there also. That was very dishonest and cruel! I will make sure I do everything I can to discourage anyone from buying a Mercedes in the future. This is a very poorly ran dealership and they should be ashamed of their unprofessional and dishonest behavior. I would expect this from a no brand car lot but A Mercedes Dealership!!! Really????? I hope this is investigated because we will not be letting this go.

peteg1789

10 de dic. de 2014

I recently purchased a previously owned E320 wagon and love it to pieces. It took a while to find the "perfect one" for me but Derrick was fantastic and kept me up to date on what was available and what was coming in. He called me one day about a car that was available, I drove over to look it over and purchased it right away. I love driving it every day. Then when I had my wife's car serviced, Mary Beth in service was very easy to work with, helped me schedule everything that needed to be done, and had a loaner car waiting for me when I arrived. While the car was being serviced, she kept me up to date on the status of the work, and had our car ready, cleaned, and waiting for us when we returned. Overall a very pleasant experience. They have earned my respect and dedication.

CathyPatty

29 de nov. de 2014

This past week I had my GL 450 in service and purchased two Mercedes. Josh in service was wonderful! He kept me informed about my vehicle. I also bought two cars from Perry Carr. He was an excellent salesman. Very knowledgeable about the Mercedes product. He treated my husband and I like VIPs. Also a very big "thank you" to Phillip Ashmore and Allen Long as well.

jmax.everhart

26 de nov. de 2014

Worked with Derrick W. He has an amazing knowledge about his product. He took lots of time to explain each feature. Really great customer service. If you go to Long Mercedes, ask for Derrick.

jwillis63

12 de nov. de 2014

My wife and I recently purchased a GL 450 (SUV). Our customer service representative, Derrick Walters, far exceeded our expectations. He displayed a thorough working knowledge of the model and went out of his way to ensure that my wife was comfortable throughout the designing, waiting and eventually, purchase of the vehicle. He has continued to be available for questions/concerns since we acquired the vehicle approximately one month ago.Regarding the GL 450, we could not be more pleased with it's appearance, amenities and performance. In short, we highly both Derek and the GL line to anyone in the market for an SUV.

barbaraah

1 de nov. de 2014

Derrick greeted me promptly, he was very friendly and professional. He didn't hesitate to show me all the autos that I was interested in. He answered all my questions and more. When my husband and I returned a few days later, he was just as nice and he was very patient with us. We didn't feelpressured. We loved the E350 and purchased it that day!Allen Long and Leigh Ann Morgan were also very nice and helpful.

osmettek

1 de nov. de 2014

Mary Beth Slasor ,service advisor does an outstanding job , she always smiles and goes out of her way to get the service needed on time and makes sure everything is in working order and the car is cleaned before she makes the call to pick up the carI would highly recommend her for the outstanding service she provides with her beautiful smileThank you Mary Beth for all your help

osmettek

30 de jul. de 2014

Mary Beth Slasor , service Advisor has been incredible , she has gone out of her way to make sure the car was totally fixed and called numerous times with the update .She provided me with a loaner and the process was very quickMary Beth always has a smile even though her job is stressful and treats every customer the same way.I am extremely pleased with the great customer service I received and will highly recommend Mary Beth

Danny hays

26 de jul. de 2014

Josh Smith took my call, instructed specific time, gave accurate estimate , provided a loaner, followed up promptly with completion and NO recommendation for additional work. REAL SERVICE,

sibyl14

26 de jul. de 2014

Derrick was very helpful and approachable. He goes above and beyond to help you, I would highly recommend him to everyone. Thank you for all your help.

CallieWatson

30 de jun. de 2014

I just purchased my first car on my own at Mercedes-Benz, Long of Chattanooga. I was extremely pleased with the process of finding my car and purchasing it. Laura Lynn assisted me with finding my car and she was wonderful to work with!! I would HIGHLY recommend using her. The entire process went smooth and I can say I am extremely pleased with both my new car and the great customer service I received here. I will definitely be using them again in the future.

Kitty1952

15 de jun. de 2014

Derrick Walters was on top of what I wanted. Found the right car for me. Made the process very easy. On a return visit he continued to be patient and helpful in walking me through all the features of the car.

fblev

9 de jun. de 2014

I highly recommend this dealership and the salesman Neil. He has gone above and beyond to make sure I was completely satisfied with my purchase. He is one of the best salesman I have ever encountered in all my years of purchasing automobiles. Neil took it upon himself to be sure that everything I needed and wanted was taken care of. I can highly recommend Neil if you are looking to buy a new Mercedes. He will take good care of you and continue to take care of you as long as you own your car. Neil is a man of his word and will treat you fairly and always has a smile on his face when he sees you. Neil even went as far as to give me a nice gift from their gift shop for my making several trips to have some minor paint work done. You couldn't ask for a better salesman. When I went in today to get the final paint work done, Neil and Phil were doing everything they could to see that I got top quality service. I love my Mercedes and will be a loyal customer for years to come. This dealership has always treated both my husband and I with kindness and always go out of their way to make sure we are satisfied with their service on both our automobiles. I am highly impressed with this dealership, salespeople, and their service department.

Cindy0319

21 de may. de 2014

Neil was terrific! He got us a great price for our car. We were very pleased with our experience at Long and will go back when it's time for another car.

Vihardy1018

20 de may. de 2014

I took My GL450 to have it service, as usual the customer service and overall friendliness was wonderful!!! Mary Beth always treats her customers with the upmost respect.

Jwhite0621

13 de may. de 2014

I recently just purchased my third Mercedes from Long, Perry Carr usually helps me, he's always very helpful. I appreciate his hard to work to help make sure I find the perfect car. I recommend stopping by and seeing Perry.

JAnkar

3 de may. de 2014

I've been a Mercedes Benz owner since 1998 and every year the quality of service and care I receive from Long Mercedes of Chattanooga gets better and better! I feel like I'm part of the family and every need I have is always met! I wouldn't go anywhere else. I recently purchased a 2014 Mercedes and am extremely happy with it!

Booyah1

27 de mar. de 2014

Shawn is a very professional salesman and will make your car buying a pleasure. It was a pleasure to meet you and I wish you many sales.

melhay32

26 de mar. de 2014

I went to Long looking for a small SUV. Shawn helped me find the perfect one and everyone there made it a very comfortable experience.

garyw509

27 de feb. de 2014

Long has a very professional staff and sales personnel. It was extremely nice doing business with these folks!! I highly recommend them to you IF you are looking for a MB or Volvo.

jbjacobs

27 de feb. de 2014

The service center at Long's is always consistently professional, courteous and helpful. Service advisor and service technician were thorough in working thru an unusual problem and explaining the solution.

DealerRater4bob

17 de feb. de 2014

I was very disappointed with my recent visit to Mercedes-Benz at Long of Chattanooga. Not only did they fail to deliver quality customer service, but their seedy sales tactics were are real let down. Please avoid at all costs. My wife and I were not treated like valued customers and Terry Lynn and the Finance Guy tried to tell us that the deal was contingent upon a big down payment even though credit rating was not a barrier! We stayed at the dealership for more that 5 hours and no deal was made; only excuses and dishonesty!Shame on you Mercedes-Benz at Long of Chattanooga! We took our business to Hunt Nissan and bought a new vehicle that was priced right and we received the VIP treatment from their sales and finance professionals. We were in and out in about 2 1/2 hours!

wf14

25 de ene. de 2014

Mr. Rhea was very courteous when I ;arrived. He was knowledgeable as to what was to be done. He knew about the noise issue I had and how to resolve the problem.great service and no wasted time.

dashe

16 de ene. de 2014

The service department personnel are always very friendly and courteous and we have never had to return to have something done twice. You never get the run around or feel they are trying to hide something from you like some dealerships do.They explain things very clearly so you know what needs to be taken care of. They also explain what they find when there is some type of a problem that you have taken the car in for.The sales staff is also excellent we have purchased two E350's from Perry and we are glad he is back.Overall Long Mercedes is an excellent dealership and I would highly recommend they to everyone I know.

nkc545

3 de dic. de 2013

Great experience! Enjoyed working with Derrek. He was very patient and worked hard to answer all of my questions. If he did know the answers, he knew where to find them.

moparcity

29 de nov. de 2013

I have had some bad experiences trying to purchase vehicles. The sales person was either very pushy or didn't know what he was talking about. The employee I spoke with, Shawn Beard, was very respectful and expressed knowledge about the vehicles. He knew what he was talking about for sure. I am still in process of making a decision. I just want to thank you for having such a great employee that made my experience a pleasure. Thank you

jennymason

11 de nov. de 2013

My experience with Longs of Chattanooga Mercedes Benz couldn't have been more pleasant. The service was excellent and David Rhea was great to work with. They make you feel that they truly value your business.

gessie7

2 de nov. de 2013

We had been to several dealerships looking for a new luxury car. Our salesman Derrick Walters was exceptional, courteous, intelligent and professional. Derrick seemed more interested in getting to know us and give us information that would help us make an informed decision and DID NOT try to sell us the car. Therefore he was easy to talk and visit with and each time my wife and I did so we felt more informed and never pressured. Derrick mad buying a car at Long of Chattanooga a very pleasant experience for both my wife and I. Be sure to ask for him, you'll be glad you did!His Sales manager Jeff was also extremely professional and helpful. Jeff bent over backwards for us to get to a price point that was the lowest in the region. His genuine interest in us and helpfullness sealed the deal even before he gave us the best price.Sincerely,gary gesualdi, md

Rancher445

26 de oct. de 2013

Derrick was everything we could have asked for during our shopping experience. He was polite, knowledgeable, and charismatic. He went above and beyond to answer each and every inquiry during our visit no matter how petty the topic. From the time we entered the dealership until we drove off the lot, we felt that Derrick was there for us to help us along the way! We are very pleased with our purchase and the hospitality shown by those at Long of Chattaoonga.

dmailliard

27 de ago. de 2013

Michael Davis greeted me by name at my vehicle on arrival and kept me informed of the service. I was very impressed with him. However, when I was waiting in the waiting area I was the only person watching TV and at 10:00 on a Monday morning they had on Sports news channel. It would have been a lot nicer to have on Today show or Good Morning America or another news channel. I am a older woman and really not interested in sports. Fortunately I brought knitting and was able to keep myself occupied.

Metanoew

26 de ago. de 2013

Mr. Walters provided excellent customer service. He showed extensive care and concern regarding the questions that I asked and he seemed to be genuinely interested with not just myself, but with every customer that he was tending to.

Strn2u

20 de ago. de 2013

From the time I pulled onto the parking lot, Derrick greeting us with a smile and was very knowlegable, everyone made my purchase the best experience ever!

PhillipWold

19 de ago. de 2013

My experience with the Long family began in 1987 when their dealership was located at the foot of Lookout Mountain, on South Broad Street. I purchased a new Pontiac Fiero. Since then, I've married and had a daughter. Their safety and security has always topped my list of requirements. Mercedes Benz meets and exceeds those needs and expectations. My recent purchase (my family's sixth Mercedes Benz from Long) was a beautiful, black, 2013 SLK 250. My sales person, Ms. Dana Stancil, greated me warmly and asked all the right questions that helped me to decide on my purchase. I would recommend Dana with the highest praise in a job very well done, thank you Dana.

Tereza

13 de ago. de 2013

Ms. Stancil was a very wonderful saleswomen, being friendly and knowledgeable about the cars and also worked to get the best deal possible and followed up with me after the purchase to be sure all was well. She was very nice and did not push us to buy the car. It was a very pleasant experience to buy my new Mercedes. I did not have plans to buy my Mercedes that day, but I ended up going home with one.I absolutely love my new vehicle and without question I would recommend this dealership to a friend.

bahecht1

13 de ago. de 2013

I was looking for a car that I could fall in love with. My experence at Long helped me to do that. They made the process so easy, everything from taking the first test drive and driving away with my car. They explained eveything, found the car that had the features that I wanted, kept me up to data on the status of the delivery of the car and even to determining if financing was right for me. I even got a call the next day to see if I was in love with my car.

JAMFRAM

6 de ago. de 2013

THIS IS THE THIRD SANTA FE IVE PURCHASED FROM YOUR DEALERSHIP . IVE ALWAYS BEEN TREATED GREAT BY EVERYONE FROM YOUR SALES DEPT TO SERVICE DEPT. FIRST SANTA FE WAS IN 2001 THE ONE NOW 2010 . I PURCHASED A 2007 KIA FROM PRUBUL AND I COULDN"T WAIT TO COME BACK TO YOUR DEALERSHIP .. THE REASON, YOUR SERVICE DEPT THE GUYS ALWAYS TAKE CARE OF ME AND MY CAR .. A SATISFIED CUSTOMER, JAMES FRAME

skittle

27 de jul. de 2013

Dana was very easy and knowledgable and easy to work with. She was a delight! The used car people need to follow through with their initial promises.

jennyli

22 de jul. de 2013

When I ordered my new Mercedes-Benz GLK 350 at March 22, 2013, I was told by Allan Long that the SUV will arrive at the end of the May, however, I was waited and waited, the vehicle was kept delaying and delaying, finally it arrived in the mid of July, 2013., which caused a lot of stress for us, because my husband and I had only one car to drive when we waited to our new SUV. Jeffery Keitz at Long of Chattanooga was keeping in touch with me, and informed me the process of the SUV delivery, his customer service was good. We were very happy when we receive our new vehicle.

sandikramer

10 de jul. de 2013

I loved doing business with Dana Stancil. She was a great person to work with friendly, knowledgeable, very interested in making my purchase a pleasant experience. I feel I have gain a friend in her.

lightprotn

10 de jul. de 2013

Amazing Service...Long Mercedes Chattanooga TennesseeWho can deny how difficult it is to find someone we trust with repairing our vehicles. And how nice would it be to have that same person look after our very best interest at the same time? My recent service experience at Long Mercedes in Chattanooga was worth writing about.My mother and I, (at the same time), required service to both of our Mercedes vehicles in June 2013. When I arrived with the first vehicle to drop off for repair, I was greeted by service advisor Ashley Hurst. Some months before, I first encountered Ashley for a minor service issue and she remembered me at first glance.Both of the vehicles that I brought in required attention in several different areas and our request were quite specific. Communicating these details to Ashley was almost effortless. Her focus and communication skills are quite exceptional.Every step of the way, Ashley maintained in regular contact while overseeing our two vehicles, providing updates and very observant suggestions. What sets Ashley apart, is the comfort she gives her customers by showing she is watching after every detail of a repair or service. Not only is she a credit to her profession, she gives something more ....Peace of mind.Overall...this was the best customer service experience ever!Many thanks to Long Mercedes for providing my family with such great sales and service and especially for placing people like Ashley Hurst on their front line...

Dgiacini

5 de jul. de 2013

Dana was great to work with. We were looking for used and she let us know when she thought there was something we might like.

Bransford

28 de jun. de 2013

Ashley, Peter, and Dana were all incredibly competent, courteous, and professional! They all went above and beyond the call of duty. This is clearly the best relationship that I have had with a dealership in a long time. I would recommend this Mercedes-Benz dealership highly. Thank you for giving us all the help that got us back on the road!

tody9054

26 de jun. de 2013

I must say..I didn't think anyone could be as nice nice as Linda, She's no longer with Long Mercedes. Just recently I met Ashley, She greeted me with enthusiasm, and eager to assist me..She listen to all my concerns, and went over everything and made sure we were on one accord before I left with the retal car that she provided for me..And she also made sure that I understood how to operate the rental car. To say that she was very helpful is an understatement..Long Mercedes have a great employee in Ashley who prides herself with providing 5 Star Service.

Felhair

10 de jun. de 2013

My husband and I arrived just as they were getting ready to close. Joe Ellis was nice enough to stay and work with us. We ended up buying a Honda Civic and stayed until 11pm. We really appreciate how friendly and helpful Joe was. He even missed a friends bachelor party to help us. I will definitely recommend him to anyone looking to buy a vehicles.Felicia Hair

mrice45

5 de jun. de 2013

From the moment my husband and I stepped on the lot, Derrick Walters was a gracious, pleasant salesman. He is definitely not pushy at all. He was knowledgeable about the Mercedes ML 350 that we were looking at and we had a great test drive. I don't like car shopping at all and only do it under duress and Derrick totally understood. He told me we could get an appraisal on our trade in without the car being there but was agreeable with my husband returning with it the next day. He really tried to match the price we offered with the sales manager. We were extremely close and feel we made an excellent purchase. This was the only car I drove and the only one I looked at and Derrick made the difference in purchasing this quickly. Ask for Derrick if you decide to go to Long Mercedes Benz.

smwest07

27 de may. de 2013

I have purchased 3 cars from here. Every time something goes wrong with the tag/title. I have had my title written in someone else's name in a different state, paperwork not sent in on time and this time the dealership failed to withhold enough taxes and did not follow the new GA law regarding Ad Valorem Tax. This has caused an undue hardship on me financially. I have learned from the DMV that this is a frequent event from this dealership. After contacting the dealership and requesting to speak with someone I was told that person was not in and have yet to receive a call back. Over the past 3 years this dealership has made a significant profit from my purchases/trade-ins. I would not recommend anyone purchase a vehicle from this dealer. I know I won't!

Teshara

10 de may. de 2013

I had a wonderful experience at Long Mercedes Chattanooga. Dana was my salesLady and a genuine peach! She helped me pick out and purchase my dream car. I would recommend her, as well as the other staff, as they all were very friendly.

Lusk1

5 de may. de 2013

My wife and I were out one day just looking at vehicles when we saw a used mercedes benz c300 at long of chattanooga. The sales representative, Dana Stancil, was the most friendly, informative, and professional representative that I have ever dealt with. Along with the assistance of Jude Weidner, and Reginald Elder, the purchase of the c300 went smoothly and enjoyable. David Rhea, the service manager, was very friendly, knowledgable, and informative to any questions that I had concerning the operation and service of the car. I would advise anyone seeking a used or new vehicle to go to long of chattanooga. I was told that as an owner of my mercedes benz that I was a member of a great family. The treatment I experienced at that dealership proved just that. Thanks to all of the people at long of chattanooga for a very pleasurable experience.

levans15

30 de abr. de 2013

Overall it was a great experience buying my Ford Escape at Long Mercedes. Since I am new at the car buying experience, Will was very friendly and accommodating to me.

ClaySmith1

24 de abr. de 2013

Even tho' we were slow making decisions, Will was always quick to help meet our needs and schedules. We are very pleased with the outcome of shopping with Will and Long Mercedes-Benz.

airboss98

19 de abr. de 2013

My wife and I have owned and loved the Lexus brand for over 13 years. Thanks to Will we now are true Mercedes fans. Will made the experience one of the best we have ever had in buying a car.Don Allen

gpioch

16 de abr. de 2013

shawn was very warm & understanding throughout the complete sale of our car. He brought the car to our house so we could check and test drive it because I can't walk very well, but can drive.

aurs86

19 de mar. de 2013

I went to long of Chattanooga looking for a used car to trade mine with. I was very pleased with my experience. Shawn Beard was very friendly and helpful. He made sure I found exactly what I wanted. Prices were very reasonable as well. I would defidently recommend Long of Chattanooga.

Mhamilton718

18 de mar. de 2013

I always receive exceptional customer service from David Rhea. He goes above and beyond to insure the needs of the customer are met. He also makes certain you understand what needs to occur and that you are in agreement. I highly recommend the services of Long Mercedes.

Jean H Smith

10 de mar. de 2013

I recommend Will Addington because he CARES...It is difficult to teach a person to care..they either do or they don't...He DOES!

Diamantisg

9 de mar. de 2013

I have been a client of the dealership for almost 20 years. The staff is very well trained and although sales is very good at what they do, the real gem of the dealership is their service and their advisors, one is perticular that I have dealt with thru the years is David Rhea. He has never failed to deliver in a timely professional manner that is indicative of the dealership's can do attitude. A great company with great values.

miguela

8 de mar. de 2013

I would like to commend David Rhea and the service department for the outstanding work. Davids customer relationships skills, follow-up, and professionalism are exceptional! Thank you Mercedes-Benz at Long of Chattanooga!Michelle F.

teslarm

6 de mar. de 2013

I love the service I receive everytime I take my car into Long Mercedes for any type of service. They have the friendliest staff and David Rhea has been my service guy for years and I enjoy brining my car in.

tunnelhill

3 de mar. de 2013

Our last visit was for specific required maintenance. Mary Beth was our Service Advisor, She was most courteous and professional. She arranged for a loaner auto during the service. She said it would take a couple of hours for the maintenance, she called and advised the service wouldn't be completed in the time frame promised and I was offered the opportunity to drive the loaner car home, if needed. I accepted. The first visit was for a part replacement. Ashley was our Service Advisor on that visit. The part had to be ordered and again I was given a loaner auto. Ashley called each day, giving my husband an update on the parts arrival. She was very sympathetic that the part was not immediately available. Her actions during the process was very much appreciated. The Service Advisors are a vital part of Long and the company is very fortunate to have such a knowledgeable, professional, courteous and caring staff. The service we have received since we purchased our car, has been outstanding. Would we recommend Long of Chattanooga Mercedes Benz..of course we would.

JJunge

27 de feb. de 2013

I was in the market to trade my Jaguar and Will had been telling me what a great car the Mercedes was and I really needed to consider buying one. So, I went in for a test drive and was sold. Will and the finance manager did a fantastic job in getting me the most they could for my car and came to my terms to make the deal happen. My experience in trading cars was a good one thanks to the Will and the staff of Long and that is why I have given such a good rating. Overall, I have been satisfied with my purchase and would recommend this dealership.

JudyProffer

19 de feb. de 2013

My husband and I had decided to trade in our infinity for another car. I spoke with Will and told him my expectation's on a purchase.When he told me he could make that happen, I was skeptical, but what he said was true. He went above and beyond. He was extremely knowledgeable and very helpful. Most of all he was truthful and honest. Well done Will.

kelley30

19 de feb. de 2013

I purchased my new GLK from this dealership,and could not be happier. Will helped me find the right car with all the options I needed. He was professional and knowledgable. He answered all my questions and spent time making sure I was familiar with all the features of my new vehicle. I am very happy with my purchase, and would highly recommend Will and this dealership.

retiredtoo

19 de feb. de 2013

After walking away from the first deal offered on trading my ML350 for a GLK, Will was persistent in trying to put together a deal that would meet with our approval, which he finally did. He saw to it that the GLK was delivered in pristine condition and even came to our home a week later to help my wife set up the GPS and Bluetooth. This is our fifth Mercedes and has been the most satisfying transaction.

heathermontgomeryfnp

19 de feb. de 2013

I have a very busy medical practice and after my car was totalled I did not have the time to search for a new one. I spoke with Will Addington about what I wanted in a car and the next day he had two cars for me to consider. He listened to exactly what I wanted and I quickly fell in love with my new car.The price was on target too! Buying used there was a small blemish on my car, but the issue was fixed that day to my specifications and without question. I have purchased many cars and it is always a headache - this purchase was so easy. Will had everything taken care of when I arrived to sign the paperwork and he was quick, friendly and efficient. A true professional that cares about his customers. I will soon be making another car purchase and I will absolutely be using Will Addington and Long Mercedes. Thank you so much for a wonderful experience and a great vehicle.Thanks AgainH. Collins-Montgomery

PaulShearer

19 de feb. de 2013

Will Addington was the sales rep who accommodated us during our car selection process. Initially, we had purchased a car through Auto Trader from an out-of-town dealership. When the car arrived, we discovered that it did not meet our specifications, and Will advised us on returning the vehicle, and also gave us comparative information to better understand the model we were interested in purchasing. He worked with his Sales Manager to find another pre-owned vehicle to our liking, and we consummated the sale. Throughout the process, Will was very sensitive to our situation, and very professional in completing everything from car selection to price negotiation and financing.

slotcarcam1992

19 de feb. de 2013

I had a couple salesman in search of my 2013 hyundai genesis coupe, and once will got on it i felt alot better as i could tell he was constantly trying to find it for me. Anyone i know of looking for a car ive told them if they go there to ask for will as i know he'll do everything he can. I've been by since i got my car and he keeps with the same attitude. Best salesman i've dealt with.

aroca86

28 de dic. de 2012

I recently leased a brand new vehicle at this dealer and dealt with Will Addington. I am a very difficult customer and believe that making a big purchase/transaction like this, I deserve to be treated well. I first went to the dealership in Nashville and was treated rather poorly. Forgetting how the whole "true price" marketing strategy is just a ploy to put leverage back in the dealer's hands, the 2 sales people I dealt with (on separate occasions) were just arrogant and rude. Because of this, I decided to reach out to other MB dealers and came across Long of Chattanooga.Will Addington was very friendly and helpful and not at all pushy. He was a straightshooter and was reasonable in the price negotiation. This whole transaction spanned at least 4 months as I was waiting for my perfect car. Will stuck with me for all 4 months and fought to give me a good deal.I would recommend this dealer and especially Will to anyone who believes that they should be treated well and fairly.

cbigoms80

21 de dic. de 2012

From the frist time i talked to him about a car he was very attentive,and we had not even met yet.He fulfilled our every expectation and more.He seen we got the best price and explained every stept of the contract.When our rental car was about to expire,and we had secured our contract with long mercedes.Randy and his manger provided us with a loaner(car)untill ours was ready.we will recomend Randy Francisco anytime to anyone we and will do business wit him again.

tbabb1234

20 de dic. de 2012

The salesman "Will" told me the vehicle was a certifed pre-owned Mercedes C300. After having the vehicle for a month I took it to the dealer in Nashville because of brake noise. The Nashville dealer has informed me that the vehicle is not a certified pre-owned Mercedes plus it needs brakes and rotors which would have been checked during the certified pre-owned inspection. Plus, it took the dealer over a month to pay off my trade (and only after I had to go to the dealer and find out what was going on) but it took them two days to cash my down payment check. I would not recommend this dealer to anyone. GM does not return calls.

JacobL81

9 de oct. de 2012

I wanted to take the time to speak positively about the dealership and the two sales persons I dealt with. I came in with a interest in the E350 and upon entering was greeted and made to feel welcome. My inital contact was with a new saleman named Tyson and he offered me some refreshment and proceeded to answer my questions concerning the new features of the 2013 model. Tyson was very patient and put up with my laundry list of questions concerning the differences between the 2012 and the 2013. Later, when I asked a few more complicated questions that Tyson did not know he quickly found the answers and introduced me to MR.Martin. Both were very helpful and I came back the next week and bought my E car which I love dearly. In closing I was made to feel at home at the dealership and was never pressured to purchase. I would recommend to anyone considering a Mercedes to bring their business to Long of Chattanooga.

jblthree

18 de abr. de 2012

I bought my first used car here and had it serviced here for two years. The staff was always very friendly and willing to work to resolve any issue I had. I returned here to buy my second Mercedes and dealt with Will Addington. He was very patient as I returned on several occassions spanning a few months. Will was extremely helpful and knowledgeable. I highly recommend!

johnathanlb

15 de mar. de 2012

You would expect better service from a Mercedes Dealership. However that is not the case. The quality of service at this dealership is just not typical of the quality of car that they sell. You would think that they sell one of the worst cars on the market. They do not keep their word and this rating is just the beginning of my ability to complain to whomever will listen. I will write complaints to Mercedes Benz of America, the Better Business Bureau, The Chamber of Commerce and everyone I can think of.

Jeff Card

2 de abr. de 2007

Everyone at the dealer ship was incredibly knowledgeable and helpful. I have been to the service department before with problems with my SLK and they were able to fix the problem where others could not. I HIGHLY recommend this dealership for new purchases and also for repairs to existing autos!!!!!