Casibreanne

29 de sep. de 2016

Ismail did a great job! He was very professional and relatable, he gave us all the info we needed and kept us up to date. We had a great experience and will definitely be back for our next car!

Paul C

27 de sep. de 2016

Christianna was very helpful in finding the perfect car for me. Hands down best I've ever dealt with when buying a car. Won't go anywhere else.

Asifmirza70

23 de sep. de 2016

It was a first time with this dealership but a great experience. The sales person was awesome, very friendly and had a complete knowledge of the product which he was selling.I already recommended one of my friend and he bought GLE 350 2016 from you guys.I will definitely send some more.Good job keep it up.

Sameer115

9 de sep. de 2016

We had excellent experience of buying car over here ! Ismail treated us very nicely answered all our queries & gave us really good discount n overall deal ! Kept in touch with me over email/text without irritating & being feverish for sales ! Even after buying car he is in touch with me to check how car is doing !! Thanks & I could experience that magic moment of buying car wch I had dreamed of buying since childhood !! Surely this dealership is best !

Tkliszesq

8 de sep. de 2016

I went in to another Mercedes dealer and they couldn't give me the time of day. Christi in the other hand, texted with me, email and called before I even came in. No pressure, very knowledgeable and has been terrific post sale as well! I'll be back for my next Mercedes and Christi will be my salesperson.

JayC

30 de ago. de 2016

Recently I leased a vehicle from this dealership and had a very pleasant experience there. The sales person was very helpful, prompt, courteous and forthright in supplying (educating!) me with all relevant data. The leasing process went smoothly and the process took only a short time. I recommend this dealership highly.

JT

29 de ago. de 2016

Great experience. My e-inquiry was answered promptly and I arranged an appointment the same day. I was met immediately by Christi Armstrong who did a fantastic job showing me the highlights of a beautiful used GL450. After some painless paperwork I was out the door in a couple of hours with a freshly-detailed vehicle. If only they could have arranged for it not to rain on it as I drove home...

Issam

29 de ago. de 2016

We wanted to replace our old car and we were seeking a reliable family car. Christi Armstrong was very helpful in guiding us through the different options available and choosing the right the car at the right price, a true professional! Everybody from management, finance, maintenence is excellent.

Nader60

24 de ago. de 2016

We were rushed to get a new SUV because we had an accident with our old car and it was totaled by the insurance company, so we needed the replacement car very quickly. The sales staff of Ann Arbor fully understood our situation and did all they can to help us finish the transaction in a couple of days. Micah Goss in particular was very knowledgable and knew what features we are looking for and the price range that we can afford. He also managed to bring the car himself from another dealer and drove it to Ann Arbor to avoid any delivery delays. All in all, it was a pleasant purchase experience.Nader Iskander

AllenWang

11 de ago. de 2016

We were looking to get a new full size SUV from Merceds-Benz. We liked to try the new GLS at the Mercedes-Benz dealership of Ann Arbor, MI. Ismail showed us the vehicle we picked. He also explained the car special features to us.During closing, Lou provided us the step by step process of purchasing. Overall buying experience was excellent here.

Michael H. Menna

1 de ago. de 2016

I couldn't have had a better purchasing experience of y 2016 SmartCar than at the Mercedes-Benz dealership of Ann Arbor, MI! What a great experience!

Satisfied buyer

27 de jul. de 2016

The sales person was very knowledgeable about the vehicle. Great service would highly recommend this dealership. Very happy with my experience at this dealership. Sales person de,on started the functions of the cars before I test drove to make the transition seamless. Best test drive I've been on more sales persons should follow his lead.

Patricia Krausman

25 de jul. de 2016

Having leased for years, buying my first car was made easy. They even sent someone to uor home to go over all the bells and whistles. Couldn't be happier.

happy customer

25 de jul. de 2016

I purchased my first used Mercedes Benz in December of 2015, and I have to say my experience was painless. Micah Goss was an excellent sales professional and the dealership in Ann Arbor went above and beyond to make sure that I was satisfied. Although the dealership was 45 minutes away from where I live, it was worth the trip. I got the exact car I wanted (GLK 350) and I bought one that was even better, less miles and newer and the cost was not much more. I would definitely send someone buying a Mercedes to go to Micah in Ann Arbor. Dayna C

Dori

22 de jul. de 2016

Visited Mercedes Benz Ann Arbor after my husband had been talking to them on the phone for several days. Micah Goss was my sales person. My experience with Micah was great from start to finish. He was not pushy and listened to what I wanted and expected in my choice of Mercedes. I went in looking at the C 300 but found that the E 350 better suited my needs. I told Micah what I wanted as options on the vehicle and he led me to just the right one. Not only that, Micah even delivered my auto to me due to the distance and my not being able to make the drive when I was ready to take delivery. I love my car! I will continue to do business with Micah as I continue to lease Mercedes Benz's. Thanks again Mich, for a great experience at Mercedes Benz, Ann Arbor

Gabrielsdad

22 de jul. de 2016

The dealership was great to work with. I leased a 2015 S550 and Micah Goss was my sales person who did an excellent job of providing a good experience. It was a low pressure experience and he as well as the financial department were expeditious at providing a very competitive quote on the car that I ultimatley ended up leasing. Would highly recommend Micah as well as the dealership.

jessi

7 de jul. de 2016

This is not my first purchase from this dealership, but i can say the service has gone up over the past few years. Ismail was patient and made sure all my questions were answered.

Laura V

28 de jun. de 2016

I drove more than 2 hours to shop at this dealership based on recommendations from friends. It was definitely worth the drive. Eric worked patiently with me to help me figure out exactly the Certified Pre-Owned Vehicle I wanted - and it was not the one I thought I wanted when I first arrived! I am so happy with my 'new' car and the entire purchase experience felt open and transparent. Since this is the dealership that will be servicing my car, and since it is a significant distance from my home, it was important for me to feel comfortable trusting the team at Mercedes Benz of Ann Arbor -otherwise it would not be worth the trip. I am confident I have made a good choice - both a good car choice and a good team choice. I recommend them without any reservations.

LauraV

27 de jun. de 2016

I drove more than 2 hours to shop at this dealership based on recommendations from friends. It was definitely worth the drive. Eric worked patiently with me to help me figure out exactly the Certified Pre-Owned Vehicle I wanted - and it was not the one I thought I wanted when I first arrived! I am so happy with my 'new' car and the entire purchase experience felt open and transparent. Since this is the dealership that will be servicing my car, and since it is a significant distance from my home, it was important for me to feel comfortable trusting the team at Mercedes Benz of Ann Arbor -otherwise it would not be worth the trip. I am confident I have made a good choice - both a good car choice and a good team choice. I recommend them without any reservations.

ziye wang

20 de may. de 2016

Very bad experience with the sale person and this dealer. The sale person is Ismail, a young guy. I had a very good impression with him in the beginning. Then I realized that he lie to me every time when he spoke. two month ago, I went to this dealer to purchase GLE 300. They do not have the specs I wanted, so they told me they can order it for me. this guy told me that it would take one and half month to deliver. I deposited 1000 dollar in the following day, everything seems OK. Then I realized something was wrong, I asked him the confirmation of the order, he dids not send to me. he just drag his feet and trying to make up some excuses . and a couple days later, he told me that he will try to contact other dealer to see they have the car, so they did not need to order from manufacturer. I trusted him. And he told me finally they got the deal, it will deliver the car in the end of the May. However he still did not send any confirmation. He just take a fake picture and told me it already placed the order. two days ago, I sent a text to ask the progress of the car, this guy did not want to response by text, because it will contradict what he promised , he called me saying that it will need another 1 and half month to build and he offer me other similar car. I was very pissed off I realized this guy just play this game, he just want to sell the car they have in stock, they did not even order the car for me. He wasted me a lot of time and lies. He is holding the bible on his hand and LIE LIE LIE. Anyway, I got my refund back,otherwise I will bring media to this to expose their sale strategy. Everything I said here is true, I did not make up anything. I just want to share with people, so they do not make the same mistake I have. Do not recommend this dealer.

Naomi

11 de may. de 2016

Very great experience! The dealer is pretty nice and helpful.

Shelbyhall12

8 de may. de 2016

This dealership is really good, they did everything they could to get me in a car everybody said they couldn't get me in, the absolute best!

Dharani Narra

2 de may. de 2016

This is my first Mercedes Benz purchase and could not expect anything better than what Mercedes Benz of Ann Arbor offered me. Andrea setup an appointment to test drive the vehicle and I received a warm welcome inside. She took time to explain all the features of the vehicle. The staff recognized me by my name in my second visit a week later and very friendly, informative and patient with me in confirming the deal. It is very appreciable for them to hold the vehicle until my finances are cleared. Everyone made me feel comfortable and confident during the purchase period and I will recommend my friends and family this dealership in SE Michigan.

DHARANI DHAR NARRA

2 de may. de 2016

This is my first Mercedes Benz purchase and could not expect anything better than what Mercedes Benz of Ann Arbor offered me. Andrea setup an appointment to test drive the vehicle and I received a warm welcome inside. She took time to explain all the features of the vehicle. The staff recognized me by my name in my second visit a week later and very friendly, informative and patient with me in confirming the deal. It is very appreciable for them to hold the vehicle until my finances are cleared. Everyone made me feel comfortable and confident during the purchase period and I will recommend my friends and family this dealership in SE Michigan.

DonGL450

30 de abr. de 2016

Service from Mercedes Benz of Ann Arbor is truly exceptional. I've had Matt Davis as my service advisor. He is such a nice gentleman, very professional and a true asset of this dealership. I don't mind driving all the way to Ann Arbor to get my car serviced because it's all worthwhile. They even provide a free loaner if they have to service your vehicle more than 3 hours. Keep up with the good work!,

jstreu1

24 de mar. de 2016

I have always bought all of my vehicles from a private seller. Mainly due to the thought that I would be over paying and having to deal with a pushy sales person who would be pressuring me into buying extra warranties and service plans. While searching online for months trying to find the vehicle that met all of my criteria, I finally found the perfect match. I was able to get a hold of Christi who set me up with a day to check out the vehicle and answer any questions. After a test drive, some questions, and a no pressure talk of payment options, I found myself in my awesome GMC Terrain that I love. Thank you Christi for being so Friendly and knowledgeable and making my first purchase from a dealership a great experience.

cjbe350

17 de mar. de 2016

Evan was our salesperson and did an excellent job of providing all of the information that we wanted without any pressure. My wife and I do not like pressure, we usually know what we want and buy it. He was a good match. Everyone in the sales office was pleasant and tried to be helpful.The first time in for service was equally pleasant, easy and everything went smoothly. I am usually happy when the warranty runs out on a car so that I do not have to return to the dealership. This time I am pretty sure that I will continue to return to this dealership.

Aaron_G86

16 de mar. de 2016

Highly Reccomend this Dealer to anyone looking for a new or used Car. Took the Stress out of buying, made it Very easy to work with and no pressure, Everyone from my Salesperson Christi, to the Finance guy Lou, To the Customer Care Specialist Jelani was a pleasure to work with.

Ashish Dutta

15 de feb. de 2016

I was 1 hour away from buying a BMW, when Micah Goss called me up to advise me on a deal on a 2016 GLE. Micah was very easy and clear to work with and I am not one that likes to sit at a dealership and spend hours negotiating a deal. Micah was very responsive vial email and our visits and I was able to get my car in less than an hour total at the dealership.What impressed me about Micah was his knowledge of the vehicle and his understanding of my expectations. He even took my trade in return and dropped it off at the Jeep dealership.I was very happy with the experience and look forward to doing more business with them in the future

Little G

18 de ene. de 2016

Christianna Armstrong was very patient as I could not decide if I should lease or buy my brand new 2015 GLA 250. She remain courteous & professional during the entire time. Thank you Christi for all your help,in explaining all the gadgets in my GLA, honesty, and patience with me and my husband!Thank you Mercedes Benz of Ann ArborThe Marve's

mjweir

8 de ene. de 2016

These guys are hands down the best dealership I have used. They are civil human beings without pretense and very honest. You can't do better. If you are like me and want a no fuss, no muss experience with people who tell it like it is, want your business and are working with you to get it done, these guys are it. I'd recommend them to anyone and I've done the dealerships in southeast Michigan and Northern Ohio. I will definitively be getting my next Mercedes from them and I have reccomended them to all of Mercedes owning friends. I never have a bad experience with them. Keep up the good work and you will have a life long customer in me.

happycustomer

5 de ene. de 2016

Its been 3 days that I purchased my brand new 2016 GLC 300 4MATIC from Mercedes Benz of Ann Arbor and I can not complain about the service I received at this dealership. I was initially at the showroom looking to buy a used car which luckily or unluckily got sold out and then laid my eyes upon this beauty. Special thanks to Ms. Armstrong who showed immense interest in trying to know what we are looking for exactly in a vehicle to giving us the right amount of information without overwhelming us to working hard to get this deal through in our favor. She guided us well at every step of the purchase till my boyfriend and I left the door with our shining new car. I'm rest assured I can count on her for any future correspondence regarding my purchase. Also, we would like to acknowledge Mr. Elio Coventry's help and support on the financial end of things. Referrals coming your way!

Fastcargirl

31 de dic. de 2015

Entering a Mercedes-Benz dealership can be quite intimidating, however I have to say this experience was a pleasant one. The staff was great, especially Micah. I'm quite indecisive, and he was able to answer all of my questions and address my concerns. He was very personable and attentive. I would definitely recommend this dealership to others.

pgoda

31 de dic. de 2015

This dealership and the care they give their customers is second to none. Go ahead try them, I know you won't be disappointed. Pgoda

pscurlock

30 de dic. de 2015

I would like to thank Ms. Christianna Armstrong for being a such a professional sales woman. Ms. Armstrongs attention to detail and her ability to listen to what I was looking for in my purchase of a 2016 GL 550 SUV was magnificent. I appreciate the number of telephone calls/emails received from Ms. Armstrong keeping me updated on my new vehicle. From the customer service representative to the manager and finance personnel, they all made me feel comfortable with my purchase. Thank you again for your exceptional customer service, professionalism and friendly personalities.

JBiraglia

24 de dic. de 2015

I recently purchased a 2015 S550 Coupe at Mercedes Benz of Ann Arbor. Nick Berinti and Kurt Morin provided an incredible experience. Not only were each very responsive and professional, both made me feel extremely comfortable doing business for the first time with a dealer that was more than 650 miles away for a vehicle that I had not inspected in person. My faith in these gentlemen was not misplaced as they accepted and paid for my trade and delivered the new vehicle exactly in accordance with the terms that we agreed upon. I highly recommend Nick, Kurt and Mercedes Benz of Ann Arbor. They will be my first call when I look for my next Mercedes Benz.

Darlenesosenko

20 de dic. de 2015

The dealership was top notch, from the first person I saw at the desk to my wonderful sales person Hayley! The manager Elio also played a fantastic role for me as well. It was between 5 cars that I looked at and the dealership in Ann Arbor was by far my favorite! They really make you feel like family and bent over backwards to please me!! We need another sometime next year and that just might be the place again.

Car

19 de dic. de 2015

I recently bought an used 328i, and Micah Goss was the sales professional on my car. There were some issues with my car that I found out after I drove it home, and Micah took the time and did a great job to assist me in solving these problems. I would definitely recommend dealing with Micah.

rf

18 de dic. de 2015

We've leased and purchased from Mercedes Benz of Ann Arbor for 15 years. Always fabulous service. We worked with Ismail in sales. He could not have been more helpful..High recommended

Man from Atlanta

3 de dic. de 2015

My wife loves this car. I also enjoyed driving it all the way down to Atlanta. Team at this dealership did great working together to get my car ready for us to pick up. It was a breeze dealing with them. Micah was very friendly, approachable, and quick to finalize the sales contract. Not to mention, he also assisted me to pick up all-weather mats and truck tray to go along with the car. Thank you

Krq1b5330

2 de dic. de 2015

This dealership has very professional and friendly people who speak to you in a vey kind way. They also are very helpful with assisting you with your needs. This is my third cars and each person I had to deal with gets 10 stars from me. Last but least your financial manager Lou is just Exceptional!To provide excellent Customer Service is very important to me because it's keeps me as a existing customer and it can keep your business growing from me share my experience with others about the Ann Arbor Dealership. Keep up the good work guys!!!

Thomas M.

2 de dic. de 2015

I am from Albuquerque, NM and was searching all over the country for a specific car for at least a month. I am so happy I called Mercedes-Benz of Ann Arbor because they gave me the best customer service of any dealership I have ever used. Hayley Upshur was so friendly and helpful and she stayed in constant contact with me during the entire process to make sure I would get the car I wanted. I was delivered an amazing vehicle. I love this dealership and will definitely buy another car from them even though there is a Mercedes dealership where I live.

Reda K

28 de nov. de 2015

This is the Second time to buy from Mercedes Benz Of Ann Arbor. Going again to the same place means that I'm very satisfied with their service. Hayley Upshur was great to work with. She provided nothing short of superior service . She was patient with all of my questions and multiple visits. I did not get the Car I was intend to Buy but She convinced me to buy even a better a better one with more features and I'm very grateful for that. I highly recommend Haley Upshur to be the one who help you in buying your next Mercedes.

Owen W

25 de nov. de 2015

Christi Armstrong and the rest of the staff at Mercedes Benz of Ann Arbor were nothing short of spectacular. Everyone I spoke with, especially Christi, was very welcoming and friendly. I drove from Lansing mainly because of the pricing on their used cars and was very impressed by the level of customer service and professionalism I was met with. Starting with a list price that is fair from the beginning makes the entire buying process much smoother and less stressful. The vehicle was detailed on short notice while paperwork was being filled out and looked immaculate for the drive home. I would strongly recommend Mercedes Benz of Ann Arbor to anyone in the market for a new or used vehicle. Mercedes Benz of Ann Arbor would be the first place I check should I need another vehicle.

Owen W

25 de nov. de 2015

Christi Armstrong and the rest of the staff at Mercedes Benz of Ann Arbor were nothing short of spectacular. Everyone I spoke with, especially Christi, was very welcoming and friendly. I drove from Lansing mainly because of the pricing on their used cars and was very impressed by the level of customer service and professionalism I was met with. Starting with a list price that is fair from the beginning makes the entire buying process much smoother and less stressful. The vehicle was detailed on short notice while paperwork was being filled out and looked immaculate for the drive home. I would strongly recommend Mercedes Benz of Ann Arbor to anyone in the market for a new or used vehicle. Mercedes Benz of Ann Arbor would be the first place I check should I need another vehicle.

BeatonFam

24 de nov. de 2015

Christi Armstrong provided nothing short of superior service when it came to getting an additional car for my family. We will certainly seek her out in the future.

Maria Figueroa

23 de nov. de 2015

I had such a good experience through getting my new mercedes with Christi Amrstrong. She helped me through the whole process going back and forth with emails and phone calls. She made me feel super comfortable within the whole process! I highly recommend Christi if you would like to have someone that would understand your needs in your new vehicle.

MariaFigueroa

23 de nov. de 2015

I had such a good experience through getting my new mercedes with Christi Amrstrong. She helped me through the whole process going back and forth with emails and phone calls. She made me feel super comfortable within the whole process! I highly recommend Christi if you would like to have someone that would understand your needs in your new vehicle.

Steve

13 de nov. de 2015

Lou Kish and Micah Goss and the Mercedes Staff were excellent to work with,they were very helpful, they went above and beyond to assist us in making our purchase. [A Mercedes E class ].They were comforting, patient, polite, and courteous.They are a very warm, friendly, knowledgable and professional group. I highly recommend them all.

Asmithlc24

3 de nov. de 2015

Came in intending on test driving one vehicle, saw another one on the lot that piqued my interest. Drove off with it 5 days later. Will definitely be back for another vehicle.

finoski

2 de nov. de 2015

Very personal, excellent dealership in all aspects. They found the exact car we wanted at another dealership and got it for us. Would gladly buy another car from them.

James

28 de oct. de 2015

Christi provided prefect advice in assisting me with the options on my wife's 2016 GLE350. The personal service provided by her more than exceeded my expectations. If you're looking for an extra ordinary person call Christi if not any one else may stand-in. James

Wizard

15 de oct. de 2015

I leased my first Mercedes and the experience exceeded my expectations. I shopped the other German car lines and wasn't impressed with there vehicles or the sales people. When I walked into Mercedes of Ann Arbor I was greeted by a friendly sales person Christianna Armstrong. She asked me what I was looking for in a vehicle and proceeded to explain the benifits of buying a Mercedes Benz. She than offered me to test drive the new 2016 GLE, and after the test drive I was sold on this vehicle. Christianna during the test drive demonstrated all the features on the vehicle and politely asked me if i'd like to own one of these GLE's one day soon. I responded ASAP and she delivered with the color and options I was looking for. The rest of the staff at the dealership were very friendly and professional. I would recommend Christianna Armstrong and Mercedes of Ann Arbor to any potential buyer!Phil Ausman

chet1

13 de oct. de 2015

This is the first time we have leased a Mercedes. Our Salesperson, Christi Armstrong, did a great job explaining the features of the vehicle we intended to lease and with the test drive. Very professional and helped us thru the lease process. Highly recommend her for the excellent service she provided.

Pastorlyons

12 de oct. de 2015

They went out of their way to be sure that I was satisfied. I was also greeted in a very professional manner when during a minor service call.

Char

8 de oct. de 2015

From the minute I walked in the door, I got the best service you could imagine. Ismail Karabulut greeted me right away walking from his desk to meet with me. I was in a hurry and I asked a lot of questions about the features as I had almost decided on a competitor's car. He knew everything. You can tell he really likes the cars himself. The respect he gave me as a women coming in by myself was better than any other car shopping experience in nearly 20 years. I worked in the automotive industry for 9 years and somehow other salesmen could not understand I know about cars and engines, even when I was using a supplier or employee discount. The GLA has all the features I wanted in a small SUV, including fuel efficient features that are really paying off. If you are looking for a luxury vehicle, you will get luxury service here. All of the final numbers were clearly shown and working with Lou for lease finance is great. We had great conversations rather than expecting the some extra fee or expense would show up on the paperwork. It is nice that his office is right with the sales people, rather than around some back area like most dealerships. Even if you were not thinking of a Mercedes, once you see the value of the features and design, and the great team at Mercedes Ann Arbor, there is really no comparison.

MarcTheShark

7 de oct. de 2015

Awesome experience at this dealership! Dealt with Christi Armstrong, she was great, had everything ready when I picked up the vehicle. Great after sale follow-up. They seem to truly care, which is why they will get my repeat business for next vehicle. Thanks Again MB of Ann Arbor!

Mercedes lover

7 de oct. de 2015

Had a wonderful car leasing experience at the Ann Arbor Mercedes Benz Dealership. I worked with Christianna Armstrong and what a pleasure. I also worked closely with Elio Coventry and Lou Kish. They were all great. I never felt pressured nor pushed to make the purchase. Christi was very patient and listened to my needs and requests. Elio and Christi helped me find a great car at a great lease. What a buying/leasing experience. Got a great deal too!

MM

6 de oct. de 2015

My salesperson, Hayley, far exceeded my expectations for customer service; which I have to admit is difficult to do. She was extremely professional, helpful and went above and beyond to help me. I was in the process of moving across the country and she did everything possible to ensure the purchasing process would be quick and painless. Not only would I recommend her to family and friends, but I will return to MI to purchase my next vehicle from her as well. Thank you, Hayley!

ywliu.um

5 de oct. de 2015

Mr. Ismail Karabulut is a very professional and patient person. I will definitely recommend him to my friends who would like to either purchase or lease German Vehicle in the near future.

Nivin

3 de oct. de 2015

We Leased a C300 from this dealer last week. The total experience was an A+ experience. Salesperson Ismail was great to work with. Elio the sales manager was knowledgeable and professional. Will do it again without a question.

Dr. J

2 de oct. de 2015

Benz of Ann Arbor is the best dealership or nothing. Recently, I called my salesman Kyle Norman and inquired about purchasing my 3rd Benz. We set up an appointment and the experience was great. Kyle was on time, very polite and very knowledgeable of the vehicle. I didn't want to waste a lot of time in the dealership so he already had several cars picked out ANDhe had preliminary numbers on all vehicles. The manager (Elio Coventry) gave me a very fair price for my trade (2010 E350) and a great deal on my new 2016 E350. This dealership masters on a NON-PUSHING, NO HAGGLING sales strategy. Kyle and I were laughing at so much other stuff, the approval seemed like an interruption of a good time (lol).Benz of Ann Arbor has a customer for life. I have purchased 2 cars from them and will continue this relationship forever. Kyle is the man. If you are looking to purchase your first Benz with a no pressure salesman at a no pressure dealership, Benz of Ann Arbor is your place.Special Shout out to Shawn Durham my service man. He assisted me with all the warranty work of my other 2 Benz vehicles. Simpy the best.Donuts coming to the dealership. Compliments of a very satisfied customer. See you in 2017 for Benz #4. TO GOD BE THE GLORY!

DaveyBoySju

30 de sep. de 2015

Wow. Mercedes Benz....A well deserved reputation earned over decades but lost in Ann Arbor in 6 months. Last November, when I tried to buy a new GLK, I was tossed between sales people only to learn that 2 of the 3 no longer worked there after about 3 weeks. So when I started working with a 3rd sales person, he was very arrogant and condescending about MB and the pricing of the cars. In fact, he didn't return calls when I left them. Well they always say that if you don't want the customer bothering, don't call them back. Ann Arbor has that down to a science. Interestingly enough, I started to ask around (other MB dealerships in Novi, Toledo/N. Ohio, and Ft. Wayne) only to find out that the other dealerships were nice and appreciative to have new business. I wish I was buying 3 cars so I could give them each some business because they were all so nice. I ended up buying from Novi because they 1) Agreed to my price, 2) had the inventory and 3) took my trade in as well as the price I wanted. Now the negotiation was not easy but we were able to make it work. MB of Ann Arbor....they never called me back. I wonder how they even stay in business. I thought with the recent change in ownership they would have a different attitude but that is not the case. Go elsewhere to get good sales representation of MB cars. Unless you like be treated like S*#!!

felix123

29 de sep. de 2015

I went in to see an E class, and although I didn't buy the car I felt the customer experience was great and Kyle showed us around and took the time to answer all our questions and show around other models, without being pushy or putting pressure at all. Thanks Kyle for taking the time, will not hesitate to visit MB Ann Arbor again!

maddie

26 de sep. de 2015

From the first phone call inquiry, to driving my new car off the lot, the experience was professional, thorough, and comfortable! Ismail was knowledgeable, and so helpful explaining all the options of my new vehicle. I hope I am able to refer him, and will make the drive to Ann Arbor again in the future, Thank you!

drsongheli

23 de sep. de 2015

I have had my 2008 mercedes C300 serviced at this dealership for the past almost 3 years. The customer service had been exceptional, every time. I've taken my vehicle in for tire repair a few times and every time, they provided me with a loaner car so I could get to my out-of-town job. I so appreciate the friendly, helpful people who work at Mercedes Benz of Ann Arbor

David123

20 de sep. de 2015

I recently purchased my 3rd vehicle from Mercedes Benz of Ann Arbor and my second from Nick Feroce. Nick is easy to deal with and plays no games. Very easy transaction and great customer service. I will continue to always look here for my next vehicle.

Kpb8109

19 de sep. de 2015

Very fast in and out scheduled service for my CLS 550. Courtesy car was waiting for me as I dropped off my car so I didn't have to wait. My car was cleaned and returned that day.

busyguy

18 de sep. de 2015

I was recommended to Mercedes Benz of Ann Arbor by a friend. I was very pleasantly surprised by my experience in leasing a vehicle, and actually enjoyed the experience. I was able to make an appointment - which I like - and was met and expected when I arrived. Ismail Karabulut had exactly the types of vehicle I was looking for (ML 250) and gave me excellent service throughout the process. Elio Coventry was also excellent to deal with. They were both very respectful of my time, which means a lot to me. I am absolutely delighted with my new car and feel confident that Ismail, Elio and the team will support me with service and information when I need it. I commend Ismail for his professionalism and caring approach, and the all-round excellence of MB of A2.

arlenebarnes

17 de sep. de 2015

Beth Chavez displayed a rude and unprofessional demeanor when speaking to me in the service area. I approached her after picking up my car from the body shop. While driving my car I noticed that my notification panel was dark. I was just a few feet away from the dealership and drove in to the service area where I exited my vehicle and saw Beth. I greeted her and explained my situation . She was curt and condescending with me. Her response to my concern was " go back to the body shop and let them fix it". Fortunately as I was entering my car, I saw my sales person (Ismail)coming from the service area. We greeted each other and I explain the problem with my vehicle. He immediately entered my car and took one minute to solve the problem. I thanked him and we talked about my new car experience.

carperson

17 de sep. de 2015

This is my second car from Mercedes of Ann Arbor. Both times, I had a great experience purchasing my Mercedes E 350 CPO. First and foremost, they make you feel comfortable from the time you walk in. Everyone is cordial and they'll do whatever it takes to give you a fair deal. One thing I can tell you about the people that serve you is that they'll go the extra mile to give you complete satisfaction, without asking for anything in return. Both my sales person and my finance person did an extraordinary job of making me a happy man by the time I left with a great car. All the i's are dotted and the t's are crossed. I highly recommend this dealership!

James Ward Brown

17 de sep. de 2015

Dan Wilson and Shawn Durham saw to it that a routine service and a detailing of my station wagon were both done together all in one day. It was nice to know that I was in good hands. Keep up the good work.

modom357

12 de sep. de 2015

i was treated with respect from the time i walked in. the dealer treated me well and was patient and very upfront and honest with me. i felt like it was my friend selling me a car.

MB4life

12 de sep. de 2015

This is my third Mercedes Benz purchase and by far the very best. Ismail made the entire process very pleasant. Will purchase from Mercedes Benz of Ann Arbor again!

MB4life

12 de sep. de 2015

This is my third Mercedes Benz purchase and by far the very best. Ismail made the entire process very pleasant. Will purchase from Mercedes Benz of Ann Arbor again!

JOEQIRRBD

10 de sep. de 2015

PROBLEM OCCURRED OUT OF STATE. BROUGHT TO MY LOCAL DEALERSHIP. SERIOUS ENGINE PROBLEM DETERMINED, FIXED, NOW WORKS PERFECTLY. SHAWN IN SERVICE KEPT ME APPRAISED AS THE DAY WENT ON. TOTALLY SATISFIED WITH THE WORK AND ATTENTION BY DEALERSHIP PERSONNEL.

kash97

4 de sep. de 2015

Well.My first experience at this dealership.It was like servicing a number. Dealership needs to interact more with the customer.Charges needs to be explained more thoroughly," not it is what it costs". First year warranty not explained. when we bought the SUV, I though we were told that we gt free maintenance for 2 years

Olcrappy1

2 de sep. de 2015

We couldnt have been more happier with the C300 we bought from AA Mercedes. Christianna Armstrong was a professional in every way. My wife Kelly and i felt so secure and comfortable, we made the deal that day. High praise and many thanks to Cristianna and Ann Arbor Mercedes

Kelly

2 de sep. de 2015

Great experience. You cant go wrong at AA Mercedes. Thank you to our MVP Sales Gal Christianna Armstrong, and many thanks to the Ann Arbor Mercedes Dealership. Youve earned our business for life!

Morsond

31 de ago. de 2015

Quick and through service. Helpful with addressing concerns and followed up with updated information. Made me feel like my vehicle was in good hands and provided me with transportation that suited my need.

Morsond

31 de ago. de 2015

Quick and through service. Helpful with addressing concerns and followed up with updated information. Made me feel like my vehicle was in good hands and provided me with transportation that suited my need.

Mr. Expectations

28 de ago. de 2015

This dealership has always been reliable in the service area. It's the kind of service which one would come to expect from Mercedes-Benz.

jkirschw

27 de ago. de 2015

I have always been treated extremely well when doing any business. I have been to a few other Mercedes dealers and they simply can't measure up

golfing fool

23 de ago. de 2015

I worked with Shawn in service. I am very satisfied with his efforts during my first service appointment since buying my MB-E350 CPO. He was cheerful, well informed, personalized my appointment and addressed my concerns. I would highly recommend him, and the dealership. Both he, and the dealership are excellent in my opinion . Dr. C.P. Fischer MD

rsherrow

20 de ago. de 2015

Shawn Durham is a very conscientious service tech and provides outstanding service. He's very courteous and kept me informed as the service progressed. I'm a very big fan of this dealership and the staff, purchasing my second car from them several months ago due in large part to the excellent service I receive on an ongoing basis.

Noiwillnot

17 de ago. de 2015

The dealership is ok. It does seem like I meet someone different as a service writer each time I come over. I would to be advised of specials once a while. That would be great for timing service.

Jhal5225

16 de ago. de 2015

Christi was wonderful to work with. Excellent attention to detail and great customer service. Very easy to work with and provided a nice experience to purchase a car. I would recommend her to anyone.

Joe

14 de ago. de 2015

Really good experience with the team there, much much better than where I stayed at St. Clair Shore. Must recommand to friends. The best choice for Ann Arbor friends.

mwadehra

13 de ago. de 2015

Christianna Armstrong is a very professional and provided excellent service for the purchase of our new M-class Mercedes Benz SUV. She responds to all my messages and phone calls. Highly recommend her!!

ifisher7850

11 de ago. de 2015

I needed an oil change because it had been a year since I purchased the vehicle even though there were only 3000 miles on it. I really didn't need the 10,000 mile check-up but because I had the prepaid maintenance plan, I had to use up the 10,000 mile check-up. I wish the prepaid maintenance plan was a little more flexible with the mileage for those of us who do not put that many miles on per year.

Smort4

11 de ago. de 2015

I had a lot of errands to run on the day I brought my car in. Instead of sitting in the lobby waiting, Beth offered me a loaner. I was pleased not to have to lose several hours out of my day waiting for routine service on my vehicle.

Smort4

11 de ago. de 2015

I had a lot of errands to run on the day I brought my car in. Instead of sitting in the lobby waiting, Beth offered me a loaner. I was pleased not to have to lose several hours out of my day waiting for routine service on my vehicle.

Didiluv

5 de ago. de 2015

Dan help me on this visit for my first oil change. He is very professional and courteous. He asked me if I had any other issues, had addressed my needs. He followed up by ordering a part needed. I hope he helps me again on my next visit.

Marie

20 de jul. de 2015

I blew a tire on a Friday night. Was towed and left at the dealership. Came in as soon as they opened Saturday morning and Shawn squeezed me in immediately and had me out the door within an hour. Always a pleasure at this dealership!!

215553

18 de jul. de 2015

Nick has the perfect professional attitude. He was courteous, honest, and did exactly what he said. I'd go back to this dealer in a heartbeat to buy another car.

UM_Prof

17 de jul. de 2015

They fit me in when there were no available appointments. The service was fast and fair, and handled with professionalism. I recommend highly the dealership.

michael

14 de jul. de 2015

Mark and his team were excellent and very acoomodating to me and my family. The took care of us promptly and without issues. Good job!

Benzguy44

12 de jul. de 2015

My wife and I have been using this dealership for several years. Whether it is to buy vehicles or to get them serviced, these folks are the best. To purchase vehicles, we dealt with Christie Armstrong , and Elio Coventry, the sales manager. I've had my new SLK for a month now, and these two are still going out of their ways to answer questions or help with any requests I have. For service: Mark Tomasi and Shawn Durham are, in my opinion, two of the most knowledgeable and helpful guys anywhere. Sometimes when you have questions or concerns, and the people you're asking don't really know the answer, they give you something that you know instinctively couldn't be right. Not these guys: They know what they're talking about. I'm pretty mechanically savvy, and I've always found that what I've been told by them is absolutely correct. Add that to some of the best customer service I've ever had, in any service facility anywhere, you have the perfect team. One example: We had a maintenance problem 80 miles outside Chattanooga. I called Mark. By the time we got to Chattanooga, he had arranged with a dealership there for an immediate service appointment, and gave us directions. I hardly had time to look around at the new cars, when ours was taken care of and ready to go. I don't know how it gets any better than that.

13rivenatgmail.com

11 de jul. de 2015

Very friendly and professional staff. Were able to accommodate me on very short notice and most important, they followed up with me on a regular and timely basis; I did not have to chase them down for information. High recommend them.

Miclos

11 de jul. de 2015

Mb of A2 got me in and out in a couple of hours of doing a major service on my 2013 c300. They were polite and Efficient.

Satisfied customer

10 de jul. de 2015

Outstanding! They've set the standard for prompt, courteous, fast and efficient service. Scheduling was easy, they were ready when I arrived, knew what service I needed and completed the job on time. Well done, thank you.

kikh

9 de jul. de 2015

Mercedes Benz of Ann Arbor has been great! From the purchase of my car to most recently the oil change. No complaints and Shawn is great to work with.

Fahad Omar.

8 de jul. de 2015

I usually do not write online reviews, but my experience at the Mercedes-Benz of Ann Arbor was so exceptional, that I almost feel compelled to write an opinion at this point. I recently purchased a Mercedes-Benz 2016 AMG GT-S. I shopped around at the Mercedes-Benz dealer in Novi, as well as the Mercedes-Benz dealer in Bloomfield Hills. However, when I contacted Ismail Karabulut, he was extremely helpful and knowledgeable. Buying a $150,000 vehicle is a big decision, but Ismail helped me in every step of the way. He was extremely professional, thorough, detailed, and responsive. Never once did I feel pushed to make the decision one way or the other. A true car salesman's appears to be a myth, but Ismail proved that to be wrong. He is actually the best in the automotive business, and whenever I have to purchase my next Mercedes-Benz, he will definitely be the sales person that I will be looking for.I would recommend anybody looking to purchase a Mercedes-Benz vehicle to go to the dealership in Ann Arbor for the absolute best experience possible.Fahad Omar.

James Ward Brown

7 de jul. de 2015

As I drove in, Mark Tomasi, came over to see that I had a tire problem, quickly took the car from me, had it fixed, and sent me on my way. This is the treatment that I have come to expect from this dealership. I am so pleased to have them here, ready to take care of me.

Dr. Johnson

2 de jul. de 2015

Mercedes Benz is simply the best! Shawn represents the best in service. I appreciated and have always appreciated my Mercedes Benz dealership. Shawn went above and beyond to make sure I was set. My loaner Benz was waiting for me. He provided a follow up call throughout the day to apprise me of all work. He even recommended additional service. Very impressive.

AMULLICE

2 de jul. de 2015

Easy to schedule an appointment quick and fast service wifi available and good snacks and drinksnice and knowledgeable service advisor and best of all a clean car when they are done

Ken-rltybiz

2 de jul. de 2015

From the beginning I entered Mercedes-Benz of Ann Arbor and greeted by Christi Armstrong to the end of the transaction was the best car transaction I have ever experienced. Christi was professional, helpful and a pleasure to work with. She, her finance and car managers couldn't do enough to make sure I was satisfied with my purchase. Since she has a banking experience along with excellent automotive sales experience is an advantage in your car buying experience. If you buy through MB of Ann Arbor make sure you ask for Christi. "I'll be back!"

prschaden

1 de jul. de 2015

Took car in for issue. Shawn took care of and reminded me of other service that needed to be done. Killed two birds with one stone!

Greg1234

30 de jun. de 2015

Matt in the service center provided terrific service when I took my vehicle in for servicing. He had the loaner arranged and my total time waiting etc was merely five minutes. This is the kind of service you'd expect from MB. When I returned to pick up my vehicle everything was silky smooth and just as good. Vehicle repairs were complete and again on the road in 5 minutes.

Dstro

30 de jun. de 2015

Evan was amazing! He was friendly, courteous, knowledgeable and a general pleasure to work with. He really cared about helping me pick the right car for my needs. I never felt pressured or like I was a burden with all of the questions I was asking. He really just wanted to help. I would highly recommend Evan if you are in the market for a new vehicle.

johniii

30 de jun. de 2015

I brought my car to you because the company that installed a new aftermarket navigation/XM Radio/Am FM Radio/ Bluetooth/ could not figure out why there was an electrical draw that made the battery run down and things like the clock had top be reset each day.

hvdo2001

30 de jun. de 2015

friendly and knowledgeable staff, loaner car was ready when I arrived...My car got done on time as promised.. I would glad to come back again...Thanks.

medicalphysics.jim

29 de jun. de 2015

Everything was perfect. Timely service and a great staff! This is my third Mercedes and the first withthe new dealership and I am very pleased.

Dpodor

29 de jun. de 2015

Evan is intelligent, passionate, helpful, objective, and he has his clients' best interests in mind. Specifically, he is able to match their needs with the benefits of a particular model, and then express the connection in a helpful, engaging manner.

Scott

29 de jun. de 2015

Our experience with Evan and the entire staff at Mercedes of Ann Arbor was the best we have ever experienced. Evan made us feel comfortable immediately, and never made us feel pressured. He worked hard to get us the best deal possible (we came in with all my homework done ahead of time on the car and he was able to hit my target). He made our delivery day a special one (even arranged to have my wife dropped off at a meeting while I stayed to enjoy Evan's detailed overview of the car). His followup was outstanding, as well. Elio checked in with us routinely to make sure we were happy (we always were) and Lou made the paperwork painless (also, he never tried to pressure us into buying "extras" on the day of purchase). We have purchased cars from other top-tier brands but have never before experienced this type of low-pressure, individualized attention. We'll be back.

Doctor G

29 de jun. de 2015

Mark and Shawn are amazing. If you need service done with a personal touch, these guys really take care of their customers. You can bounce any question off of them and they'll seek out the right answer. Would definitely use them for service if you need it!

Vincent C

25 de jun. de 2015

June 2015, I took my S500 into MB of Ann Arbor for service and had an awesome experience! MATTHEW DAVIS is a true professional. He's knowledgeable, inviting, kind, and courteous. He did not pressure me into one particular fix. He presented all my option in a caring, knowledgeable, convincing manner and left the decision up to me. He made me feel comfortable with my choice of service. Thank you MB of Ann Arbor for providing an excellent environment with competent employees like MATTHEW DAVIS!!!

jhechlik

25 de jun. de 2015

Service with a smile.....with getting the job done correctly and professionally is what I have experienced in buying and getting my e350.. Evan, Shawn and especially Micky Hurley made the whole experience professional and friendly.

Neil

25 de jun. de 2015

From the moment I contacted the dealership I knew I was in good hands. I first heard from Brenda Maynard who passed me along to the caring hands of Mr. Ismail Karabulut II. His rigorous follow up showed he cared and wanted to sell me a vehicle. When I arrived at the dealership I was greeted by Elio Coventry who was very genuine and showed how he cares for his local clients.It took two visits which allowed me the chance to work with Nick Feroce the second time around while Mr. Ismail was busy. The process from beginning to end proved to be flawless and made the car buying experience easy. I know this amazing service is not close to over after I was introduced to the service drive by Mr. Ismail. Dan, Mark,Shawn, Matt, and Beth are all wonderful and customer service oriented. After buying multiple vehicles through the Suburban Collection I can say they get an A+ grade with this acquisition. Well done everyone.

Vincent C

25 de jun. de 2015

June 2015, I took my S500 into MB of Ann Arbor for service and had an awesome experience! MATTHEW DAVIS is a true professional. He's knowledgeable, inviting, kind, and courteous. He did not pressure me into one particular fix. He presented all my option in a caring, knowledgeable, convincing manner and left the decision up to me. He made me feel comfortable with my choice of service. Thank you MB of Ann Arbor for providing an excellent environment with competent employees like MATTHEW DAVIS!!!

Muchachon

24 de jun. de 2015

It's rare that you go in to a dealership, and you are treated like family. Evan was great! He made me feel like we have been friends forever. We will definitely be back.

jamal123

24 de jun. de 2015

What a wonderful experience at Mercedes-Benz of Ann Arbor! We cross-shopped Mercedes Benz dealerships in the immediate metro Detroit area for a very short window of time looking for the all-new 2015 S550 Coupe. The sales staff and personnel at Mercedes-Benz of Ann Arbor exceeded our luxury vehicle buying experience and was by far the stellar experience in the extended metro Detroit area. The sales personnel went above and beyond to make my husband and I feel comfortable, like family, throughout our new car buying experience. I would especially like to call out our exemplary Sales Consultant, Evan Gerhardt, finance manager Lou Kish and New Vehicle Manager, Elio Coventry. Evan was the extremely friendly and charismatic. My husband and Evan bonded like long lost high school friends in a short period of time. Evan assured us that the process would be smooth, and he was nothing short of amazing! We will definitely return to Mercedes-Benz of Ann Arbor for future new car purchases.

Kristin

24 de jun. de 2015

We recently purchased the Mercedes E350 from Evan Gerhardt and we are extremely satisfied with the purchase- as well with the transaction. He was very nice to work with- Knowledgeable, professional, and friendly. Highly recommend!

TJB0329

24 de jun. de 2015

What a wonderful experience at Mercedes-Benz of Ann Arbor! We cross-shopped Mercedes Benz dealerships in the immediate metro Detroit area for a very short window of time looking for the all-new 2015 S550 Coupe. The sales staff and personnel at Mercedes-Benz of Ann Arbor exceeded our luxury vehicle buying experience and was by far the stellar experience in the extended metro Detroit area. The sales personnel went above and beyond to make my husband and I feel comfortable, like family, throughout our new car buying experience. I would especially like to call out our exemplary Sales Consultant, Evan Gerhardt, finance manager Lou Kish and New Vehicle Manager, Elio Coventry. Evan was the extremely friendly and charismatic. My husband and Evan bonded like long lost high school friends in a short period of time. Evan assured us that the process would be smooth, and he was nothing short of amazing! We will definitely return to Mercedes-Benz of Ann Arbor for future new car purchases.

lovemyc300

23 de jun. de 2015

My salesperson, Evan Gerhardt, was very thorough throughout the entire car buying process. He answered all my questions in detail. I highly recommend him to any future customer who might consider buying a Mercedes Benz.

KDP

23 de jun. de 2015

I had a wonderful experience during my visit and Evan was very helpful and friendly. He explained everything I'm a clear and easy to understand manor as I'm not a car guru. He was very helpful in guiding me through my purchase and I'm a very satisfied customer!

Mr. Demond Johnson

22 de jun. de 2015

Even though visits to the dealership can prove to be a bit pricey at times, the crew here makes every visit more than worth it with the care a courtesy rendered. I can always count on Mark to take care of anything needed. I have purchased three vehicles from this dealership and as long as there are guys like Mark around, I will possibly look at purchasing my fourth very soon. With that being said, Ismail is also an amazing sales associate! Because of these two guys excellence and knowledge, I am a very happy customer! Mark and Ismail are definitely a DREAM TEAM!

mark petrous

22 de jun. de 2015

they charged me for a service which I had already payed for when I signed the lease two years ago !I had payed upfront for all necessary services required by mercedes ..

demond

22 de jun. de 2015

Outstanding service that went above and beyond! Mark took the time to not only make sure that the original issue was taken care of but he also made sure the additional issues were addressed and corrected promptly.

Tom2016

19 de jun. de 2015

have been a long time customer, boughten 2 cars from this dealership and 3 overall from the suburban brand, went in because there was a bulge in my tire, as soon as I arrived they said that the tire issue is my fault and there is no warranty on the tire, later i found out there is a warranty on the tire, but the way they dealt with me was RIDICULOUS, they will not fix my tire now and they just lost a long time customer. The salespeople are great, and I didn't have a problem with service before, but now I don't think this is gonna work.

Drew

18 de jun. de 2015

I worked primarily with Christi Armstrong during the sales process. Christi is knowledgeable and an absolute pleasure to work with. At no time did I feel any pressure in the sale. She was also forthright with answers to my many questions about the car itself, as well as trade-in possibilities. I also worked with Lou Kish on the financing side of the transaction. As with Christi, Lou gave it to me straight and never tried to hide the ball, which was very much appreciated. Having worked at an auto dealership myself, I can say without any hesitation that Mercedes-Benz of Ann Arbor was a great place for me to buy my car.

Fletch

17 de jun. de 2015

Mr. Evan Gerhardt at Mercedes Benz of Ann Arbor facilitated an efficient and caring process for me during my vehicle search and eventual purchase. He kindly answered any questions / concerns present and even stayed in touch after the purchase to confirm my satisfaction with the vehicle. For these reasons and more, I recommend Mr. Gerhardt and Mercedes Benz of Ann Arbor.

James Ward Brown

17 de jun. de 2015

All of the people, Sales, Service, etc., are first-rate. What else can I say?

Fletch

17 de jun. de 2015

Mr. Evan Gerhardt at Mercedes Benz of Ann Arbor facilitated an efficient and caring process for me during my vehicle search and eventual purchase. He kindly answered any questions / concerns present and even stayed in touch after the purchase to confirm my satisfaction with the vehicle. For these reasons and more, I recommend Mr. Gerhardt and Mercedes Benz of Ann Arbor.

Lynne

15 de jun. de 2015

Mark was persistent and found out why my tire pressure light kept coming on. I thought it was because the tires may have been just low. But Mark took the car to the service area himself and found out I had two nails in my wheels. He didn't just put more air in the tire.he found out what was going on! Thank you Markyou could have saved my life.

D. Singh

12 de jun. de 2015

My earlier email sent to Dan Wilson, service manager at Mercedes Benz of Ann Arbor, MI, in February of this year does not somehow show up in the reviews. So, upon visiting Dan today for a service call, I reminded myself to resubmit my opinion which I do not have to but because I WANT TO, for the benefit of Benz owners. This place has made a dramatic turn around for the better.--------------------------------------------------------Dear Mr. Wilson, Kindly refer to my visit to your dealership this past Wednesday and subsequently earlier today. As mentioned, I had avoided taking my vehicle for any service issue(s) to your location for the past two years because of previous unsavory experiences.Excellent customer service spells the unwritten mission statement of any distinguished business. In your case, I wish to state as under:-I am very glad that I did meet with you. You provided me with an outstanding service that was professional yet personal, befitting a true Benz dealership. I can safely assume that your other customers would share my opinion of your uncommon peoples skills.Having being a long time owner of the Benz brand both here & abroad, I trust you would carry on to bring a smile to your customers with your positive & understanding demeanor that is bound to win for you and your dealership - priceless goodwill. D. Singh

MICHAEL GREENMAN

10 de jun. de 2015

I recently had the opportunity to reconnect with a Mark Tomasi of Mercedes Benz of Ann Arbor, by phone, from Chicago. I was in search of an SL 550, and while addressing my questions on a car I had seen in Chicago, Mark presented me with an opportunity to consider a car at his own dealership in ann Arbor. The rest is a forgone conclusion. Mark brought Kurt Morin into our discussions, and 2 days later they were prepping car for me to pick up. I found Mark, Kurt, and Nick Feroce to be sincere. Dealing on a car from 250 miles away is not easy, but these guys were timely, and answered all my questions. All concerns were handled, all promises kept, and I felt the 500 mile round trip was justified given the effort the dealership made on behalf. I was happy with deal,both on my trade in, as well as the new car. By the time I left the dealership I had been taken through my car by Nick, and in the time since have been very pleased at the follow through Nick has made in answering all the subsequent questions on the finer parts of the car. I have since referred a close friend also in Chicago to Ann Arbor Mercedes.

john

9 de jun. de 2015

This dealer is very good. All the representatives are very kind and responsive. Ismail is the person who helped our purchase. He is very good and responsive and patience to answer our questions. I would recommended this dealer for your Mercedes Benz purchase.

arlenebarnes

9 de jun. de 2015

Ismail is a kind , Knowledgeabe sales professional who goes the extra mile to meet the customer's needs. He works hard to make the customer feel at ease with the purchase of a new car. Ismail is an asset to your establishment. I would recommend him to my colleagues.

Niranjan

9 de jun. de 2015

My experience with Mercedes Benz of Ann Arbor was very pleasant. Evan was a great help to me right through out the whole process. I got the car I wanted at the price I wanted. Thanks Evan

2002 Mercedes

9 de jun. de 2015

Quick In/Out service, with no reservations! Thanks for the car wash, clean service area, coffee, and friendly personnel. Will continue to use your location for future neesds

CLO

8 de jun. de 2015

Overall, Shawn was very friendly and cordial. My only complaint is that when my car was returned to me at the dealership, Shawn and another employee were in my car. It just seemed unprofessional to me and as if my vehicle was being used as a shuttle service.

Joe

5 de jun. de 2015

Mark and the service department go above and beyond. Elio, Evan and Dan are a great asset to the dealership. They make you feel so welcome.

irina73

5 de jun. de 2015

This dealership is great. Mark is very helpful and attentive to any needs. It is not the first time I had my car served there, and each time their service, attention to details are excellent. Highly recommend this place!

201/cls63

3 de jun. de 2015

Prompt, courteous, and thorough service experience on my 2012 CLS 63 AMG. Fixed the first time, every time with no follow up for engine codes and routine maintenance. Everyone at this dealership polite and respectful.

lmr

3 de jun. de 2015

A staff is always friendly when you buy something but what is special about MB of AA is the service. They take care of you after the sale and that means a lot to me.

GLA250 Driver

2 de jun. de 2015

The Fixed Operations experience was Outstanding, with Shawn Durham leading the team to provide a great experience. I had interactions with Service, Parts, and Cashier, all employees were efficient friendly professionals. Thank You

JCB

1 de jun. de 2015

The courtesy and efficiency of the their service department was one of the biggest factors on us being loyal to buying Mercedes cars over the years. Service is usually fair priced and we have never had a problem that was not taken care of professionally, If you need a loaner - they will provide. We have owned 3 Mercedes that we have had serviced at this dealer over the years and frankly have had very little problems. Basically, by getting regular service at recommended intervals Mercedes Benz cars are a joy to own.

J2H

28 de may. de 2015

I like my car very much. I almost visited every dealer in this area to find a good deal. Christianna was the best sales person I have met. She was enthusiastic, friendly and immensely helpful. She understood my needs and made me feel comfortable with making my decision.

William1940

24 de may. de 2015

Cristi Armstrong and her colleagues were terrific! I was so pleased with the knowledge, the service and the great deal I received. Thanks so much.

William1940

23 de may. de 2015

Cristi Armstrong and her colleagues were terrific! I was so pleased with the knowledge, the service and the great deal I received. Thanks so much.

Rohan Patil

22 de may. de 2015

I was trying to buy my 1st car. After trying different dealers from different areas, I traveled from Auburn Hills to Ann Arbor in the hopes of finding something good. I have to admit that my experience here was amazing, much better than any other dealer I tried before.Ismail made me and my friends feel comfortable and gave clear idea about actual vehicle conditions as well as financing. In just 2 visits, I had my 1st car on the road.I will recommend everyone to experience this dealer before you buy somewhere else, and if you can, get Ismail as your sales person. You won't be disappointed.

Rohan

22 de may. de 2015

I was trying to buy my 1st car. After trying different dealers from different areas, I traveled from Auburn Hills to Ann Arbor in the hopes of finding something good. I have to admit that my experience here was amazing, much better than any other dealer I tried before. Ismail made me and my friends feel comfortable and gave clear idea about actual vehicle conditions as well as financing. In just 2 visits, I had my 1st car on the road. I will recommend everyone to experience this dealer before you buy somewhere else, and if you can, get Ismail as your sales person. You won't be disappointed.

sandwich

20 de may. de 2015

Mark Tomasi always makes me feel like I am the most important person in the world whenever I come to the Mercedes Dealership in Ann Arbor. He defines what it means to have good customer service. He always has a smile and kind words and never makes me feel like he has more important things to do. The other staff are really wonderful (especially Beth Chavez - she always is smiling and helpful) too!

fransene1

20 de may. de 2015

I called the dealership this morning regarding a tire. They said they had the tire in stock. When I arrived (a 39 mile ride) they were waiting for me and welcoming. They took me to the waiting room and served me coffee. Though I was not buying a new car my salesman Kyle came to greet me. I was out in less than 45 minutes and I made an appointment for tomorrow to have my rim fixed (9am). The service department could not have been more professional or efficient. I LOVE Mercedes Benz of Ann Arbor and would not consider going to another dealership!

fransene1

20 de may. de 2015

I called the dealership this morning regarding a tire. They said they had the tire in stock. When I arrived (a 39 mile ride) they were waiting for me and welcoming. They took me to the waiting room and served me coffee. Though I was not buying a new car my salesman Kyle came to greet me. I was out in less than 45 minutes and I made an appointment for tomorrow to have my rim fixed (9am). The service department could not have been more professional or efficient. I LOVE Mercedes Benz of Ann Arbor and would not consider going to another dealership!

My Account

19 de may. de 2015

The service is excellent. Very friendly and get my car back when expected. Car runs great and they make you feel welcome.

B Patel

19 de may. de 2015

My both cars have always been at this dealership for regular maintenance and services. I have found all staff at this delaership is very helpful and knowledgable for what they doing. My cars usually taken care by Shawn Durnham. He's just amazing, very accomodating, helpful and does every single bit to resolve all my requests. Always provide true/genuine suggestions for what needed to be done and what not.

KM

16 de may. de 2015

I had a great experience buying a vehicle at Mercedes Benz Ann Arbor. Evan Gerhardt and the team there do an excellent job, and are very easy to work with. Great experience overall!!

cindiann

15 de may. de 2015

Mark was very accommodating. My car looked great when I picked it up, and my first 10,000 mile checkup was complete. Everyone who greeted me was very nice. It was also nice to have free coffee and waters as I waited.

Norman

15 de may. de 2015

I had a great service experience at Ann Arbor Mercedes. I had several problems with my mercedes and brought it in recently. All of the problems were taken care of and I was treated very well. I would highly recommend the service department at Ann Arbor Mercedes.

Hugh Boyd

14 de may. de 2015

Evan treated me well the second I stepped on the lot. He was helpful, caring, and concerned. It was nice to deal with someone who was looking out for my best interests. Two thumbs up!

rawans1

13 de may. de 2015

I was entirely satisfied with the service provided fixing my tire quickly and efficiently, also really satisfied with my service rep Mark Tomasi, he always makes my visit pleasant.

sklein35

13 de may. de 2015

Nick is a large reason why I chose to purchase my vehicle at Mercedes Benz of Ann Arbor. His professionalism and courtesy was top notch - every request that I had was met and he went above and beyond with every opportunity that he had. You can't go wrong with Nick showing you your next vehicle.

Heidi

13 de may. de 2015

The only person that could replace Mr. Benz (Michael Brueger)!!!! Evan is fantastic at listening to what you want and finding you the perfect car!! Couldn't be more pleased with my new Mercedes!! Thank you Evan for ensuring my happiness and dealing with my requests!!!!

Jim 414

13 de may. de 2015

We were pampered at every step of the process. Ismail Karabulut and the staff met all our needs. Due to the delivery being late evening, Ismail visited my home the next day to review the cars features. SUPERB SERVICE!!

tmoran

11 de may. de 2015

My husband and I recently had the pleasure of working with Nick at Mercedes Benz of Ann Arbor. He was very professional & courteous from the moment my husband & I arrived, through the sales process as well as following up with us afterwards to ensure we were happy with our purchase. We road tested two vehicles before making a final decision. Nick was very knowledgeable, answering all of our questions. It was a refreshing experience, and we never felt pressured. This is our second Mercedes from this dealership and our first purchase with Nick. Thanks Nick for a wonderful experience!

Happy customer

10 de may. de 2015

Tiffany and Elio were our sales persons that we had when we decided to purchase our new car. They were very helpful and pleasant. It was a pleasure to do business with them. Mark T. In the service department was efficient and pleasant. Thanks you all at the Mercedes dealership!

pgmaurer

9 de may. de 2015

We have always been treated to great service and friendly greetings at our dealership. They explain all service and it is so easy to schedule service time. They do a tremendous job.

Dr. M

8 de may. de 2015

Shawn Durham went out of his way to return our car in peak running condition. He went above and beyond with dedication and honesty.Dr. M

Pete

7 de may. de 2015

A routine B5 service and a list of smaller issues were handled quickly while I waited. I was kept apprised of progress and consulted on how I wanted to proceed where there were choices.

Neurodoc

5 de may. de 2015

Professional, friendly, helpful. Sales and finance staff stayed well past close to insure that we could drive the car home that evening ( 100 mile trip that we avoided repeating).

Brummer

5 de may. de 2015

We were worried about who would fill Mike Brueger's shoes...That turns out to be the entire team from Ismail to Lou to Elio.Ismail Karabulut was there to open the door for us in all ways. He listened. Within a half hour information and test drives were arranged. If we had needed more time, he would have obliged.I will say his goal was to be as transparent as possible.Ismail's helpfulness paid off as we acquired a 2015 GLK.Part of it was they had the right car at the right time but most of the deal was Ismail getting answers to our questions.He was ably supported by Lou Kish in Finance. Thanks to him, processing accommodated our schedule.Elio was able to help with a follow up question and quickly set me at ease when I dropped by the dealership.Followup by Ismail has been great.Based on this experience, I would give the Suburban group a big five stars on the process from start to finish.

Jim

5 de may. de 2015

The service was outstanding. They completed the job early and contacted me immediately. I needed tires and they were not included in the original estimate. They were able to replace the tires in the same time frame.

Brummer

5 de may. de 2015

We were worried about who would fill Mike Brueger's shoes... That turns out to be the entire team from Ismail to Lou to Elio. Ismail Karabulut was there to open the door for us in all ways. He listened. Within a half hour information and test drives were arranged. If we had needed more time, he would have obliged. I will say his goal was to be as transparent as possible. Ismail's helpfulness paid off as we acquired a 2015 GLK. Part of it was they had the right car at the right time but most of the deal was Ismail getting answers to our questions. He was ably supported by Lou Kish in Finance. Thanks to him, processing accommodated our schedule. Elio was able to help with a follow up question and quickly set me at ease when I dropped by the dealership. Followup by Ismail has been great. Based on this experience, I would give the Suburban group a big five stars on the process from start to finish.

GLA250 Driver

4 de may. de 2015

I was embraced as a customer and matched with a Mercedes Benz to compliment my live style. The entire team lead by sales executive Ismail Karabulut found a vehicle properly equipped for me, had it brought to their Dealership and provided me with an Outstanding Delivery Experience. To the entire Team, I say Thank You, George Wood

Sethers130

1 de may. de 2015

Evan was by far the best salesperson I could of met. Coming from a salesperson myself; he was very caring and giving and built a great repore with me and my fiance, we plan to buy from you again. Great job!

Kpease14

30 de abr. de 2015

I had to bring my car in for service and pick up a complimentary loader car. The morning of my service date, I had a issue with my child and needed to make it a super fast drop off of my vehicle and pick up of the loaner car. I called Mark my service manager and explained my situation to him. Mark was very understanding, compassionate and helpful. When I arrived to the dealership, I pulled in and was greeted very kindly by Beth. Mark rushed over, had a pen ready for me to my sign my paper work, switched cars and took off. Mark and all the staff at Mercedes Benz of Ann Arbor, always provide me with excellent customer service, everytime I am in there. I would definitely recommend them!

benzman

30 de abr. de 2015

My service adviser, Mark, was eager to provide all the information that I needed regarding the repair and then some! He gets 5 stars in my book.The waiting room experience lacked the amenities I found in the BMW dealership nearby. I'd like to see an upgraded experience. Room gets 2 stars.Kyle, a salesman, was helpful in giving me answers to my questions about some of the cars in stock.Ms. Chavez, the service director was talking about the inter actions between dealerships owned by Suburban Auto.I'd rate Kyle and Ms Chavez 4 stars!Wendell

benzman

30 de abr. de 2015

My service adviser, Mark, was eager to provide all the information that I needed regarding the repair and then some! He gets 5 stars in my book. The waiting room experience lacked the amenities I found in the BMW dealership nearby. I'd like to see an upgraded experience. Room gets 2 stars. Kyle, a salesman, was helpful in giving me answers to my questions about some of the cars in stock. Ms. Chavez, the service director was talking about the inter actions between dealerships owned by Suburban Auto. I'd rate Kyle and Ms Chavez 4 stars! Wendell

KRC

29 de abr. de 2015

When I called to schedule an appointment, I was told that schedule A service for my E350 wagon could be done without an appointment and in ~1 hour. So I showed up at the dealership without an appointment and indeed, the service was completed within an hour. The waiting area is comfortable and inviting, with beverages and snacks available. Overall, it was a flawless experience!

MThomas

28 de abr. de 2015

Contacted Mercedes Benz Ann Arbor while searching for a new CLA 250 with the options that we wanted. Ismail was quick to respond and worked with us closely to find our perfect fit. The whole process was easy and comfortable. Mercedes Ann Arbor made us feel at home and not like just another person asking a million questions. I look forward to dealing with them throughout the life of this lease and whatever Mercedes is to come in the future. I highly recommend Ismail and Mercedes Benz Ann Arbor.

MThomas

28 de abr. de 2015

Contacted Mercedes Benz Ann Arbor while searching for a new CLA 250 with the options that we wanted. Ismail was quick to respond and worked with us closely to find our perfect fit. The whole process was easy and comfortable. Mercedes Ann Arbor made us feel at home and not like just another person asking a million questions. I look forward to dealing with them throughout the life of this lease and whatever Mercedes is to come in the future. I highly recommend Ismail and Mercedes Benz Ann Arbor.

Dot

27 de abr. de 2015

Nick was very informative, helpful, professional, and went above and beyond my expectations when buying a car. As a woman, it is intimidating to buy a car and Nick made me feel as if he was keeping my and my children's best interest. I cannot say enough positive things about Nick and his customer service abilities. I will definitely be returning to buy cars from him. Thank you for all of your help and knowledge!

Ohio Buckey

27 de abr. de 2015

Why does an Ohio Buckeye do business with an Ann Arbor Mercedes dealership? I had an excellent experience with Mark Tomasi when I had my 2000 S serviced. During the service, I met Ismail Karabulut in the showroom. Both these gentleman impressed me so when I decided it was time to replace my car, I came back to Ismail. We selected the new vehicle and quickly arrived at a fair and reasonable price for the vehicle and my trade in. When it comes time to replace the wife's M vehicle, I will come back to Ismail for the deal.

Tony N

25 de abr. de 2015

Took my low miles Mercedes in for service and was not looking forward to the bill that would be coming.. Work was done as described and when they called me and told that the service took longer than expected they simply said return the loaner the next day. No hassles and you can even schedule your service for when loaners are available so you are not stranded. Overall a great experience and that is why this is our fourth Mercedes .Bottom line it is worth to service your quality car so it lasts longer and performs at an even higher level for longer time!! Outstanding job.

TT

24 de abr. de 2015

Christianna was great! She had great follow up, customer service and full of personality! She took her time to find out what we wanted, instead of just giving us what she wanted us to have. She didn't try to oversell us on anything we didn't need. She took her time to help us navigate through our new car. We would definitely go back.

Dick

23 de abr. de 2015

Pickup and delivery for routine service went exactly as promised. My car was picked up and a loaner left for my use. It was a very positive experience.

Srini

21 de abr. de 2015

My recent purchase experience with Mercedes of Ann Arbor was excellent. The sale person Ismail Karabulut was provided excellent service on available vehicles for my requirement and explained all, features and current offers. I would recommend this dealership.

Srini

20 de abr. de 2015

My recent purchase experience with Mercedes of Ann Arbor was excellent. The sale person Ismail Karabulut was provided excellent service on available vehicles for my requirement and explained all, features and current offers. I would recommend this dealership.

redstar13

20 de abr. de 2015

I came to MB of Ann Arbor looking to purchase my third vehicle from them. I had an appointment made over the phone and Ismail Karabulut became my guide in the sales process. His approach is absolutely professional in a low key and respectable way you expect from a dealership. He is knowledgeable, respectful and willing to help. His attitude is beyond reproach. I purchased a car the same day. A few weeks afterwards I ordered a roof carrier for a bike for my new car, Ismail placed an order and upon pick up spent a good hour of his time helping me with the installation. Based on my experience I can unequivocally recommend him. Make an appointment with him and you will not be disappointed in your car buying experience.

Steve Sa

20 de abr. de 2015

I had an excellent experience with Mercedes of Ann Arbor and particularly our sales person Linda Auwers. While I was looking at multiple vehicles they were very patient through the process and continued to sell the GLA without being overbearing. Once we made the decision, they knew I was in a time crunch to surprise my wife at work and Linda and the finance person bent over backwards to make it happen.

Vinh

20 de abr. de 2015

My recent experience with Mercedes of Ann Arbor has been a very positive one, and Christi had a lot to do with that. Christi is very knowledgable when it comes down to all the fine details of the car I had purchased and was very willing to go over everything that the car had to offer. She is very professional and personable and I attribute a lot of my positive experience with the dealership to her.

Vinh

19 de abr. de 2015

My recent experience with Mercedes of Ann Arbor has been a very positive one, and Christi had a lot to do with that. Christi is very knowledgable when it comes down to all the fine details of the car I had purchased and was very willing to go over everything that the car had to offer. She is very professional and personable and I attribute a lot of my positive experience with the dealership to her.

avgnewowner

14 de abr. de 2015

No prior experience with Mercedes dealers, so maybe this is the same anywhere, but it seemed every service charge was 3-4 times the customary local mechanic rates, parts that are available anywhere were twice as much, and the diagnostic fee of $250 only got a visual inspection and 5 min checking codes on the computer. They wanted to replace a at the drop of a hat based on a computer code, There were 3 possible causes, one trivial, one replacing an expensive part, and one very expensive. They offered the second two options, but the first turned out to be the correct choice. There is nothing magic about the dealer. Even the parts prices were 50% higher than ordering OEM prices online. If you replace parts right and left, you will possibly solve most problems eventually, but that's not quality service worthy of premium labor rates. At least the service manager was very friendly, nice, and honest, not snobby at all.

Dr.D

12 de abr. de 2015

I recently purchased s550.ismail karabulut was wonderful in coordinating paperwork,keep me posted on the status of delivery.he spend lot of time explaining all the gazets.i appreciate his help.Every one at the dealership were friendly.i highly recommend Mercedes of Anarbor.Thank you Ismail.

Tony J.

10 de abr. de 2015

I would like to commend Dan Wilson, service manager, for going above and beyond my expectations in handling a problem I recently had with my Mercedes. He saw that my problem was solved promptly, was very professional, and returned my calls in a timely manner. He made my service experience a pleasant, hassle-free one. Dan is an excellent addition to the Mercedes service department, as he truly aims to make customers happy.

George

10 de abr. de 2015

I appreciate the customer focus Shawn Durham continually demonstrates whenever anyone from my household shows up in the service department. Cars are purchased all the time. People go back to specific cars and specific dealerships based on personal interactions, especially in the Service Department. Mercedes is fortunate to have Shawn Durham as the face of their organization!

J.H.

9 de abr. de 2015

I currently own 2 GM vehicles, 1 Chrysler, 1 Mercedes, and until very recently owned a BMW. I have dealt with dealerships and service centers from all these companies and am disappointed to say that service at dealerships is at the worst its ever been all around. I had my BMW for 8 years, went to the same dealership for all 8 years, and could not have been happier with the service there. I have serviced my Mercedes at the Ann Arbor dealership since i bought it there 3-4 years ago. I thought the service experience was mediocre at best until I was recently recommended to Shawn. I feel that the number 1 asset of any good service advisor is communication. Prompt, honest, and timely communication to be exact. Shawn exhibited all these traits from the first moment I reached out to him. I exchanged a series of 9-10 emails with Shawn in a matter of hours. That is much more than I can say for any other service advisor that either does not respond to email or says they will call me back and call back two days later or not at all. Shawn went above and beyond to research my warranty information and try to get my situation handled. He was honest in that respect and exceeded expectations. He answered all questions presented in a very timely manner and with precise information. My service was scheduled very promptly and the car was done much earlier than I expected. Apart from all this Shawn was very personable and polite. These traits are also very important to me as a customer. I don't have to spend money at a certain dealership, I choose to do so. I expect to have a good experience when I choose to spend money for a service and that is not simply about the car being worked on properly. It all starts with the service advisor. I feel that Shawn is one of few people who understand this and he really exceeded all expectations. This is by far the best service experience I have had with this dealership and I will continue to request Shawn as my service advisor. I also intend to recommend every person with a Mercedes to Shawn in the future. J.H.

BigPony

8 de abr. de 2015

It has become rare in the customer service arena, to find agents willing to truly go the proverbial "extra mile", to do all that is necessary to elevate the experience of making such a large and important purchase as a car, one not fraught with anxiety and stress. So many car dealers today exhibit the attitude that they are doing one a favor by "letting" one buy a vehicle with their badge on it when , in fact, it is the other way around. Nick, at Mercedes-Benz of A2 (Ann Arbor to non-Michiganders) is an asset to the Mercedes-Benz brand and exhibits all of the attributes befitting the adage "Mercedes-Benz, the best or, nothing!" It is customer service, the likes of which I have described, that propels auto brands above the fray and to the top of the motoring food-chain. Nick Feroce is poised to become the new "King" of luxury auto sales for Mercedes-Benz. Good luck. Take no prisoners.Carlossee' Santiago Oliva DeJesus Casanova-Lumpkin

Robin Sutherland

4 de abr. de 2015

I recently purchased a 2015 Mercedes Benz C Class 300 from Mercedes-Benz of Ann Arbor. The car is incredibly capable and was just announced the "World Car Of The Year" at The New York Auto Show. I am writing on behalf of The "World Class" team at Mercedes- Benz of Ann Arbor and their exceptional New Car Sales Manager, Elio Coventry. The buying experience was seamless...I was treated with respect and dignity and was afforded plenty of time to learn the new features during the delivery. I would recommend anyone considering a Mercedes Benz to visit Mr. Elio Coventry of Mercedes-Benz of Ann Arbor and and take a test drive. Robin Sutherland

kwildwalls

30 de mar. de 2015

Recently we had the very pleasant experience of working with Ismail at Mercedes of A2. Not certain whether or not we wanted to lease or purchase, we found Ismail to be patient and thorough when providing us with the facts to make an informed decision. He was with us every step of the way, and he did all we asked of him and more. He made our new car purchase a special one with his genuine excitement for us. He has followed up twice in the last week just to make sure everything was going okay. Thank you Ismail for making this such a positive experience!

annarborapple

28 de mar. de 2015

Thanks to Ismail, my first car buying/leasing experience was superb. With patience and efficiency, he helped to find the exact model that was right for me for an amazing price. All went smoothly, from the test drive to the auto build process to the trade-in to the financial finalization (thanks to Lou Kish here) to the new car hand-over. Have referred two potential customers to Ismail at Mercedes-Benz of Ann Arbor. Am positive they will have as wonderful an experience as I did.

Janette

18 de mar. de 2015

I don't know where to start. 10 yrs ago the service did not represent what the Mercedes was known to be, reliable and detailed but with Shawn Durham on board Mercedes got their 5 star back. Shawn is so wonderful in customer service. He turned this dealer, in my opinion a dealer where I feel I can trust. He takes care of my car as if it is his own. I leave the car and I know that I can get the best consultation from him. Our driver is Gary Allen and hIs patient and kindness is to be noted

Angela

17 de mar. de 2015

I was very please with my purchase experience. Ismail was honest, friendly and answered my emails/phone calls quickly. Truthfully, I was anticipating some type of set back during the whole car buying process and am happy to say everything went smoothly. I will recommend Ismail and MB of AA to my family and friends! Thanks for making it a great experience!!

AC14

11 de mar. de 2015

Nick was great to work with! He was helpful and made the experience fast and easy. Once I made the decision to buy, he walked me through the entire process until I drove the car off the lot. I would definitely go back to work with him.

ChuckP

27 de feb. de 2015

Kyle and Elio have been great to deal, always very courteous and friendly despite my multiple visit before making a decision. They will offer you great service and a fair price I would recommend them to anyone in the market for a new or used Mercedes.

ericmetz

24 de feb. de 2015

This dealer has tremendous focus on theirs customers. The sales team is very well trained. The employees I dealt with were courteous and attentive without being pushy. They were very responsive, and provided terrific follow up. I found them to be knowledgeable about their products & services.

misterding

24 de feb. de 2015

Mercedes of Ann Arbor and Evan Gerhardt have made me a first time Mercedes owner. Having come over from VW/Audi world, it was truly exceptional to experience the Mercedes buying experience. I really appreciated the streamlined, transparent and extremely efficient process. Evan truly treats you with respect and open heartedly welcomes you to his MB of AA family. Thanks guys!

Kpease14

20 de feb. de 2015

Mark was very friendly and helpful! Explained everything and was very accommodating. Would definitely recommend this dealership to a friend. When I purchased my vehicle there also, the staff was great!

Sheryl

20 de feb. de 2015

The customer service is superb at Ann Arbor Mercedes Benz. Evan was the perfect salesman and very knowledgeable about my C250 coupe. I also had the pleasure of working with Lou, he was a delight as well. I have highly recommend this dealership to friends looking to purchase a vehicle.

Mike

20 de feb. de 2015

Working with Ismail made our buying experience well worth it. He was always quick to respond to emails and was pretty straight forward. We had some timing issues in the process but overall, everything worked out in our favor!

MAZ

20 de feb. de 2015

Nick Feroce was a pleasure to deal with. His upbeat enthusiasm in showing me all about the 'bells and whistles' on my CPO MB GLK350 was refreshing. He encouraged me to ask all the questions I wanted and he would be glad to take all the time necessary on any option I wanted more information about. I didn't feel pushed out of the dealership after my purchase and Nick has continued to offer after-sale service to insure my out of state titling/registration went smooth. Additionally, I wanted to say and extra 'thank you' to the gentleman at Aftermarket parts desk for running the late day sale for my all-weather mats so I didn't need to return to the dealership later.

MeganT12345678

11 de feb. de 2015

I normally find purchasing/ or leasing a vehicle an exhausting and stressful chore. The sales team at Mercedes Benz of Ann Arbor changed my entire outlook. Nick Feroce was extremely helpful, as well as professional. He was efficient in answering all my questions- I had A LOT (he even remembered I work 3rd shift and contacted me at my convenience). Lou Kish in financing was also a pleasure; he walked me through the contract in a timely manner and made me feel at ease as I made my large purchase. Last but not least, Elio Coventry did an amazing job handling my deal to ensure I received a great price!I love my new vehicle and haven't had an ounce of buyers remorse. Great Job to all and thank you!

RedCLA

8 de feb. de 2015

This the best luxury car dealership in Ann Arbor and Farmington area. Not for a moment, did I feel that I was an unwanted customer wasting their time. Ismail was friendly from the moment we walked in. He converted a remote possibility into a sale. He was very professional, who took real interest in explaining the features about the car. Thanks to Ismail....we're proud owners of a brand new Merc !!

RedCLA

8 de feb. de 2015

This the best luxury car dealership in Ann Arbor and Farmington area. Not for a moment, did I feel that I was an unwanted customer wasting their time. Ismail was friendly from the moment we walked in. He converted a remote possibility into a sale. He was very professional, who took real interest in explaining the features about the car. Thanks to Ismail....we're proud owners of a brand new Merc !!

Bluenose

4 de feb. de 2015

Ismail was terrific! The experience of leasing my first Mercedes was great from start to finish. General Manager Nick Bertinti welcomed me to the dealership and turned me over to the capable hands of Ismail Karabulut II. Ismail was very patient and knowedgeable, and helped me pick out exactly the car I was looking for. Lou Kish helped to explain the financial details, and was very personable and efficient. I would recommend Mercedes-Benz of Ann Arbor to anyone, it was the most pleasent buying experience I have ever had.

Kirill Pushkin

27 de ene. de 2015

I had a great experience with this dealership. Ismail was very knowledgeable and answered all our questions. We ordered our GLA250 2015 at the end of 2014 and it showed up 1 month earlier. Absolutely efficient and excellent service. We will come back to that dealership again in the future!

rsherrow

26 de ene. de 2015

I recently returned to Mercedes Benz of Ann Arbor when my previous lease expired. I chose to stay with this dealership due to my excellent experiences with Mark Tomasi in their service department and the quality and build of the Mercedes C300 4matic. The General Manager, Nick Berinti, introduced me to Nana Ntow to review the options available and details on leasing another C300. Nana was extremely professional in his demeanor, follow-up communications, and a credit to the Mercedes brand. Lou Kish was very quite thorough in finalizing the lease details and answering any questions that I had. I would highly recommend Nana Ntow at Mercedes Benz of Ann Arbor if you're considering purchasing one of these beautiful cars. Robert S.

erbuddy17

20 de ene. de 2015

Had a great experience buying my brand new 2014 CLA!! Was able to come in, test drive, get financing, and drive away the same day!

donq63atyahoo.com

7 de ene. de 2015

Ismail was great and very friendly . When we brought our S550 he took his time and showed me how all the component in our car worked thank you very much Ismail Karabulut great job !! He also took his time with the paperwork and explained everything to me and Lou Kish the finance guy was good as well thank you Mercedes-Benz of Ann Arbor !

Don

7 de ene. de 2015

I enjoyed my visit to the dealership and Ismail did a great job as my salesman . I would recommend the dealership and my salesman to my friends .

Amy C

5 de ene. de 2015

Ismail was wonderful to work with. He answered all of the questions we had AND with enthusiasm. He was a huge help with the purchase of our new vehicle. I would highly recommend him and this dealership looking for a great vehicle and exceptional service!

donq63atyahoo.com

4 de ene. de 2015

The guys were very friendly and Shawn Durham do a great job with myself and my wife we were pleased with the service and we come back .

Dan

2 de ene. de 2015

Thanks in large part to Kyle Norman, my first experience with Mercedes Benz was a very positive one. This was our family's first trek into the luxury market so we had a lot of questions and concerns. Kyle was approachable, knowledgeable, patient, and supportive of our decision making process. He made it clear with sincerity that his primary goal was ensuring we are happy long term. He did a great job of promoting the brand, explaining the value, and helping us understand why Mercedes is so well though of. In addition to Kyle, the follow up from others in the dealership from service and appointment setting to the sales manager demonstrated integrity and sincerity as well. I would certainly recommend this dealership, and Kyle in particular, to anyone considering a Mercedes.

McCarthy

2 de ene. de 2015

I worked with the dealership for the purchase of my second MB. This MB dealership is extremely professional and friendly. They are VERY customer driven and I was very glad that I made the drive to Ann Arbor from Grosse Pointe. Ismail was my sales person and I would heartily recommend him to anyone. He aims to PLEASE! Ismail and this dealership understand customer service and maintaining relationships. Thank you for a very positive experience as well as the continued follow up.

mike

29 de dic. de 2014

I saw the new CLA advertised and loved the looks. I went to a dealership that was closer to my home and just wasn't given the information that I needed. I decided to take a drive to a dealership that was a bit further from my home and I am very glad that I did. Kyle was right there to offer answers to any/all my questions. He was very patient with me as I needed some time to make up my mind on the car I wanted, the type of financing and just the overall deal. He was very supportive in helping me come to the deal that was best for me. He delvered my car when he said he would & stayed to show me all the little details. I am confident that should I need any help/direction in the future regarding my Mercedes that Kyle will be there for me.

Rob Davis

29 de dic. de 2014

Nick Feroce was very professional with helping me during my purchase of my new 2015 Mercedes Benz C250. I give this man and the dealership all 5 stars along with Lou Kish who worked with me in the finance department. He was very friendly, greeted me immediately on my appointment arrival, and supplied me with anything I needed and excellent service. If you see Nick, he's going to make sure he does what it takes to have you riding away in style. Thanks again for everything.

Rob Davis

29 de dic. de 2014

Nick Feroce was very professional with helping me during my purchase of my new 2015 Mercedes Benz C250. I give this man and the dealership all 5 stars along with Lou Kish who worked with me in the finance department. He was very friendly, greeted me immediately on my appointment arrival, and supplied me with anything I needed and excellent service. If you see Nick, he's going to make sure he does what it takes to have you riding away in style. Thanks again for everything.

dsmoraes

26 de dic. de 2014

My experience purchasing a new ML 350 with Evan was outstanding from the very first phone contact to enquire about the vehicle to its delivery and post delivery assistance. He has exceeded my expectations all the way through the process : answering to all my pre and post purchasing questions promptly and with great knowledge, meeting my expectations on terms and conditions, providing frequent updates on the assembly and delivery status, ensuring delivery ahead of the estimated date, taking the time to walk me through all aspects / functions / optionals in the vehicle in detail and with great expertize. An all around first class experience.I was also entirely satisfied with Lou Kish on the vehicle financing aspects of the deal.

Kat

19 de dic. de 2014

My experience at Mercedes Benz of Ann Arbor was excellent thanks to sales associate Nana Ntow. He was very patient with me, and listened to what I was looking for. Nana is very personable which made working with him very fun and stress free. This was my first car leasing experience that was not frustrating. Dealing with car salesmen is not always pleasant because they are so pushy and are only concerned about making a sale. However this is not Nana's approach he is professional and does not make you feel like he doesn't have time for you. He really worked with me and I found that very admirable. Overall Nana is terrific at what he does. I would work with him again in a heartbeat and I would recommend him to anyone looking to lease or purchase a car from Mercedes Benz of Ann Arbor.

Ola

19 de dic. de 2014

This is my second Mercedes Benz in the last 6 years and have visited other dealerships a couple of times during this period, however my recent experience at this dealership was more enjoyable, which influenced my decsion to purchase there after a very short period of interaction with Nana Ntow. Nana is a young, well cultured gentleman, who patiently explained all options to me and tried very hard to give me the best offer possible. He answered all my questions intelligently and gave me several followup calls even after delivery to make sure everything was fine. The other guys that interacted with me briefly, including Lou the financial guy and Dwayne in the servive department were also very friendly and accomodating during the entire visit. Definitely a superb and excellent experience at Mercedes Benz of Ann Arbor!

Terence

17 de dic. de 2014

Our Mercedes experience was more than what my wife and I had anticipated. Mercedes has a prestigious reputation and we were initially intimidated, expecting ridiculous car payments that may come with the brand. Ismail was an excellent example of customer service from the perspective of being informative, attentive, professional, and courteous. Knowing that we were very interested in being part of prestigious brand, Ismail became that advocate/sponsor, which we all need at some point in our lives to make things happen. We were very pleased with our service and would definitely recommend Ismail for those interested to joining the Mercedes family. We love our 2014 CLA 250!

Matt Glane

15 de dic. de 2014

Mr Nick Feroce provided an Upscale Customer Service and he was very Professional .I would definitely recommend anyone who visit the Dealership to work with Him .

Didiluv

9 de dic. de 2014

Entering into the Mercedes Benz of Ann Arbor was a classy experience for me. Nana Ntow listened to my needs, helping me find my dream car. His follow up has been more than expected.

PrettyPolly

5 de dic. de 2014

Purchasing a vehicle from Mercedes-Benz of Ann Arbor has been a great experience. I got to work with Nana Ntow who is by far the best car salesperson I have worked with. He is very knowledgeable, likeable, enthusiastic, and truthful. I never felt any pressure from him in choosing a car. He always gave me an honest answer when comparing different vehicles and the most important quality is that he was very patient. I tend to be very picky with cars when it comes to their design, safety, and performance so him not showing any sign of annoyance when I was comparing vehicles was very comforting. I would definitely work with him again in the future.

rkherallah

4 de dic. de 2014

Nana Ntow is by far the best car salesperson I have worked with. He is very knowledgeable, likeable, enthusiastic, and truthful. I never felt any pressure from him in choosing a car. He always gave me an honest answer when comparing different vehicles and the most important quality is that he was very patient. I tend to be very picky with cars when it comes to their design, safety, and performance so him not showing any sign of annoyance when I was comparing vehicles was very comforting. I would definitely work with him again in the future.

Ajjai

4 de dic. de 2014

Evan in particular but also the entire staff at the dealership were amazing with their friendliness and help. Follow-up was thorough and timely. 5 stars.

sschueller001

4 de dic. de 2014

This is my second time working with Evan and for the second time it was a very simple and great experience. He had everything organized and ready to go so the entire leasing process took less than a couple hours. I highly recommend Evan.

Ajjai

4 de dic. de 2014

Evan in particular but also the entire staff at the dealership were amazing with their friendliness and help. Follow-up was thorough and timely. 5 stars.

John Bilello

31 de oct. de 2014

I previously bought a 2008 ML350 from same dealer. I know the ownership of this agency has changed since then, but in buying a new 2014 ML350 I had the same positive experience. The Salesman was courteous and knowledgeable. The pricing was within the exact range that I expected for both the MSRP discount and trade-in value of my 2008. I had done my homework prior to coming to the dealer and pretty much knew in advance what range I was considering would be a fair price. Coming to agreement quickly with the salesman confirmed my respect in that they didn't try to haggle with me. Since some features had changed since 2008 the salesman was able to point these out to me and quickly sent me some Mercedes instruction videos that made setting up Garage door sync, Bluetooth sync and iPod integration a snap. I would recommend this dealer and specifically Mr. Karabulut to anyone interested in a Mercedes-Benz.

EcoChic

29 de oct. de 2014

I just purchased a new 2015 E250 Bluetec. I'm very pleased so far! I previously leased a C300, and Mercedes-Benz of Ann Arbor provided me with great customer service. In fact, I almost looked forward to my car service, as it gave me a chance to get away from the office and work uninterrupted at their dealership with free coffee and cookies. But alas, the service was always done quickly and I didn't get a chance to stay very long. I got a flat tire last year. The Mercedes emergency service amazingly came within five minutes after I called for help. The dealer quickly replaced the rim, no questions asked -- glad I bought the tire and rim replacement package. I found the driving experience of the Mercedes C300 better than my previous car, an Audi A4. Based on the engine location, the A4 has a lot of forward momentum which makes it less stable on fast curves. Also, the A4 developed some rattles, but the C300 never did, despite my frequent driving on dirt roads. Finally, I got into an accident with the C300 (someone ran a red light and hit my car's rear end hard as I was leaving an intersection), but the C300 sailed through with only minor damage and was good as new. Compared to the Audi A4, the C300 seems more stable and resilient. Based in part on my experience with the C300, I ultimately decided to buy a new Mercedes for my next purchase. I worked with Nick F, and he was great. I started looking at cars many months before the purchase, including the Cadillac CTS, Audi A4, Audi A6 and BMW 5 series. Each car has their strengths but I thought the E250 fit me best. Someone called the car "eco-chic!" Despite the long process, Nick stayed with me, always cheerful and positive but never pressuring me to make a decision. He promptly answered my phone calls and E mails with detailed and patient answers.I just took ownership of the new car yesterday and it looks even better than I anticipated. Nick oriented me to the new car and answered my additional questions by E mail this morning. In summary, in contrast to some other dealerships, I truly enjoyed working with Nick and the rest of the MB of Ann Arbor team. Going there makes me feel happy and satisfied -- that is what a luxury car is all about.

EcoChic

29 de oct. de 2014

I just purchased a new 2015 E250 Bluetec. I'm very pleased so far! I previously leased a C300, and Mercedes-Benz of Ann Arbor provided me with great customer service. In fact, I almost looked forward to my car service, as it gave me a chance to get away from the office and work uninterrupted at their dealership with free coffee and cookies. But alas, the service was always done quickly and I didn't get a chance to stay very long. I got a flat tire last year. The Mercedes emergency service amazingly came within five minutes after I called for help. The dealer quickly replaced the rim, no questions asked -- glad I bought the tire and rim replacement package. I found the driving experience of the Mercedes C300 better than my previous car, an Audi A4. Based on the engine location, the A4 has a lot of forward momentum which makes it less stable on fast curves. Also, the A4 developed some rattles, but the C300 never did, despite my frequent driving on dirt roads. Finally, I got into an accident with the C300 (someone ran a red light and hit my car's rear end hard as I was leaving an intersection), but the C300 sailed through with only minor damage and was good as new. Compared to the Audi A4, the C300 seems more stable and resilient. Based in part on my experience with the C300, I ultimately decided to buy a new Mercedes for my next purchase. I worked with Nick F, and he was great. I started looking at cars many months before the purchase, including the Cadillac CTS, Audi A4, Audi A6 and BMW 5 series. Each car has their strengths but I thought the E250 fit me best. Someone called the car "eco-chic!" Despite the long process, Nick stayed with me, always cheerful and positive but never pressuring me to make a decision. He promptly answered my phone calls and E mails with detailed and patient answers. I just took ownership of the new car yesterday and it looks even better than I anticipated. Nick oriented me to the new car and answered my additional questions by E mail this morning. In summary, in contrast to some other dealerships, I truly enjoyed working with Nick and the rest of the MB of Ann Arbor team. Going there makes me feel happy and satisfied -- that is what a luxury car is all about.

haiguy007

28 de oct. de 2014

I purchased my Mercedes vehicle back in July, but, after recently contacting Evan, I quickly remembered that I owed him a review.My quest for a new (and my first) MB started at the Novi dealership. They didn't have what I wanted, so I checked out MB of Ann Arbor and fell in love with a vehicle they had in stock. I spoke with Evan and he gave me a lowdown on the vehicle and access to the vehicle for a hands-on experience. After spending about 10-15 minutes with the vehicle, I told him that I would get back to him if I wanted to purchase.Fast forward to the next day, I decided that I wanted it, so I worked with Evan again to secure the deal. It took about a week to finish the process, due to me being out of town on a business trip, the dealership changing owners (to Suburban), and personal items to handle. He was very courteous and patient with me from start to finish. The little things, like offering me a bottle of water, made a big impact. I had a bunch of questions for him, and he was able to either answer them, or, if the question required additional research, he would look into it and get back to me as soon as possible.There was also an episode where I accidentally ran over some debris and one of my tires was punctured by a nail (fortunately, the car was still driveable and the leak was very slow). I purchased the Tire/Wheel warranty from the dealership and, as soon as I got home, I attempted to call the hotline. While I tried to submit a claim via the hotline, they were closed after 6PM. It was also a Friday, so I would not be able to get a hold of them to submit a claim until Monday. I called Evan up, and he explained to me that, if I could get my car to the dealership, the dealership would be able to accommodate me first thing in the morning on Saturday. I was elated, and made sure that my punctured tire was able to make the trip. With some air and some prayers, I made it in and got serviced almost immediately. I worked with the service manager and he took care of me, mentioning that the dealership can submit a claim on my behalf on Monday. I also met up with Evan, who came to the dealership per my request, to make sure that I was OK.I still contact Evan from time to time about questions and requests. He's very dependable and I will always go to him first for anything related to my vehicle. I am sure there are other great reps in the dealership, but I am glad to have worked with him.

ajbrackel

27 de oct. de 2014

Evan was a delight to work with. He guided me through the entire buying process, from helping me choose the features that would best fit my lifestyle to acquainting me with my new vehicle once it came in. He kept me updated on progress while the car was being built, and made me feel like part of the MB family before I even owned one. I can't imagine ever going through another dealership; I've already told many friends and family members about the service I received. I'll definitely be contacting Evan before purchasing our next new car!

AJ

27 de oct. de 2014

Evan was a delight to work with. He guided me through the entire buying process, from helping me choose the features that would best fit my lifestyle to acquainting me with my new vehicle once it came in. He kept me updated on progress while the car was being built, and made me feel like part of the MB family before I even owned one. I can't imagine ever going through another dealership; I've already told many friends and family members about the service I received. I'll definitely be contacting Evan before purchasing our next new car!

ionela truta

25 de oct. de 2014

Evan was very friendly, professional, amazing seller, making his customers feeling very comfortable and at ease. All questions were answered and he made the buying experience very easy and effortless! I will recommend the dealer, and Evan to anybody that is looking for the "Mercedez experience" when buying their vehicle! Great team effort from trading in to financing and driving off home!

suever7emu

25 de oct. de 2014

Evan went above and beyond with his service. I was in a time crunch as my last vehicle was unexpectedly totaled. Evan took the time to find me the exact type of car I was looking for and spent the time to make the vehicle look brand new. He then made sure my vehicle was delivered to my home! This is the second car I have purchased from Evan in the past year and I would continue to go back to him in the future.

lisaschot

24 de oct. de 2014

We recently purchased a new ML350 at Mercedes Benz of Ann Arbor. Evan Gerhardt was our sales person and he did an outstanding job. He is very professional, fast and a pleasure to do business with. Thank you for the great customer service.

333president

24 de oct. de 2014

I've purchased many cars and Evan is by far the best salesperson I've ever worked with! Thanks so much to him and his team for a quick/easy transaction!

AP01

4 de oct. de 2014

The overall experience at Mercedes-Benz was great. The main reason for that was the excellent customer service. The sales specialist that was helping me was Ismail Karabulut and I would strongly recommend to anyone looking to buy a vehicle to ask for him. He is one of the best sales representatives I have come across. He is very dedicated in helping you find the best option available in the market at the time.

Autumn11

2 de may. de 2014

Not having bought a new vehicle in ten years, I did a lot of research on various makes and did the usual internet search of dealer inventories. Mercedes Benz of Ann Arbor had the best selection of both new and used vehicles. I was most interested in the CLA 250 and they had two at the time. The car is beautiful and an awesome ride. Nick Feroce made the entire process from my trade in to final purchase a pleasant experience. I did not feel pressured at any time and all financing options were explained in detail. I am totally satisfied with both dealership, personnel I worked with, my choice of a new vehicle, and final purchase.

jedwards999

27 de abr. de 2014

Even though it was a busy morning at the dealership Evan took the time to explain the differences between the various models and talked to me about various options and features that were available. Evan worked out a very fair trade in value for my existing vehicle and in the end we were able to take home the one from the show room floor a beautiful E350! Evan made sure it was cleaned and polished before we drove it home. Since we were in a bit of a hurry on the weekend, Evan came to my office the next business day to explain how to use the electronics in more detail. Overall, a great experience and a great product. I will an MB driver for life. When I am ready to trade in Evan will be the first person I call.

mwlvrne

20 de abr. de 2014

My experience was exceptional. The staff was friendly and welcoming. The sales process was consultative and low pressure. The overall atmosphere of the dealership was low key, comfortable, with nice amenities. Working with Mr. Brueger and Mr. Martin enabled me to drive off in car off in my certified Mercedes for the costs of a domestic vehicle. I never thought I could afford or drive a vehicle of the caliber but the staff at Mercedes Benz of Ann Arbor made it happen. I have since referred a coworker and my pastor, both of whom purchased vehicles.Thanks Mercedes Benz of Ann Arbor. You welcomed me with open arms when the other metro dealers wouldn't greet me!!!!

vshih2003

19 de abr. de 2014

I will recommend the dealership of Mercedes-Benz Ann Arbor. It has the friendly sales team with good services and cars of high quality for sure!

larryhollander

15 de abr. de 2014

My wife and I really wanted a Mercedes-Benz GL class, but after visiting the dealer, found we needed more of a van or big SUV for our family.Mike Brueger and his Managers, Leonard and Kurt, were so friendly and courteous that we will for sure come back to them in the future.Of all the dealerships we went to, Ann Arbor Mercedes staff were the most knowledgeable and easy to work with. We will recommend this dealership to anyone looking to be treated well and looking for a really nice pre-owned car or truck.

fttbllstv

8 de abr. de 2014

I have purchased a number of vehicles over the past 30 years and it always seemed to be a negative or, at best, a mixed experience. However, my recent purchase at Mercedes of Ann Arbor was truly enjoyable. My salesman (Nana Ntow) was knowledgeable and available to spend as much time as we wanted, but always low key and never created any feeling of pressure. He helped my wife and I decide what car to buy and to arrive at an acceptable price in a very positive manner. I am actually looking forward to going back to this dealership when my other car needs replacing.

hala2468

6 de abr. de 2014

i had a very good experience leasing my new CLA from Mercedes Benz of An Arbor Evan Gerhardt was very helpful i felt very comfortable working with him very professional i would highly recommend him as a salesman ,,,they all where helpful and friendly ,, i found an excellent car and dealership

MichiganMB

6 de abr. de 2014

We visited three other Mercedes dealers in Michigan before Ann Arbor. Save your time go to Ann Arbor first. Easy to deal with. Friendly and they bar far have the best price and treatment. We love our new E-Class!!

Locherin

5 de abr. de 2014

I have purchased over 15 automobiles since the age of 16. I can honestly say that dealing with Mercedes Benz Of Ann Arbor was the best experience I have ever had. Not only was my sales associate courteous and friendly, he was also very knowledgeable with regard to the features, options and benefits of my new Mercedes. I would recommend him to all my family and friendsThanks Leigh!

MikeVanderver

2 de abr. de 2014

I recently visited Mercedes of Ann Arbor because I was interested in a used C300 listed on their website. I was directed to Evan upon arriving at the dealer and he took the time to listen to my situation and provide recommendations for getting me out of my current lease and into a new car. Evan was upfront and transparent throughout the whole process and he went above and beyond to make sure I was informed of my options. There was never any pressure and I was encouraged to take as much time as I needed to test drive and make an informed decision. I have had several car buying experiences in the past, and this tops them all so far. Evan has called several times since my purchase just to follow-up and make sure I am happy with my purchase. I highly recommend Mercedes of Ann Arbor and Evan to anyone in the market for a new/used vehicle. If you give Evan a chance, I know he will do whatever it takes to earn your business just like he did with me.

macaskill

4 de mar. de 2014

Evan Gerhardt sold me a CPO MB and did an outstanding job. He was very knowledgeable, courteous and worked hard to get our deal done, under some time constraints. He was never pushy, but reminded me of some deadlines that ended up saving me some money. He went out of his way to meet me outside of the dealership at off hours as well to save me some money and complete the transaction. I will keep my business there and refer friends and family as well.

TomZupko1

1 de mar. de 2014

Great buying (and trade-in) experience. I came to look...ended up buying. Evan worked with me on my trade in addition to selling me a vehicle to suit me. No regrets. High standard of professionalism, outstanding financing options and great coverage / warranty packages. I would strongly recommend Evan Gerhardt and Mercedes-Benz of Ann Arbor to not just anyone in search of a new / used vehicle....but also a great buying experience.

skuloskilz

29 de ene. de 2014

My experience with Mercedes Benz of Ann Arbor was very favorable. I visited many dealerships (Jeep, Volvo, Audi, BMW) my treatment at Mercedes Benz Ann Arbor was second to none. Brad Hemke was my sales person and Leonard Martin was the sales manager. They both jumped through hoops to make it possible for me to drive away with a 2014 GL. When I entered the dealership on day one they made me feel like i was the most important person there. I would definitely recommend MB of Ann Arbor.

928porsche

2 de dic. de 2013

This dealership is the worst we have dealt with.They advertise cars on Ebay and other online sites. But act like it is a major inconvenience to give ball park trade in values. Someone that advertise online needs to understand that possible customer don't want to spend all day driving to their dealership without a ball park trade in price.We had been in the market for a Porsche Panamera 4 and they had a used one that meet everything we were looking for. We had 2 cars that we could have traded towards it. One was a summer only car and the other was my wife SUV. We were looking at Panamera for the replacement for either. They advertise "True Price" and we understand that but Issue with that is you still have to haggle with trade in value.

O52

12 de nov. de 2013

A certified pre-owned Mercedes should be perfect when it is sold. Mine was not. The car had problem since day 1, and repeated attempts to fix it resulted in a "oh, we can't find anything wrong with it. I had to go back and forth for 3 week to get my car fix. Also, I had to prove these people that there is something wrong with car by going to the another mercedes dealership and get a paper work stating what's wrong with the car. That is unacceptable. Finally after 3 weeks, they agreed there is a problem and they SWAPPED MY WHEELS AND TIRES FROM ANOTHER USED E CLASS. That is just a shame, I still don't understand how car actually passed all the certification process. It is clear what the dealer should have done. They should have taken my car back and made it right the first time without me having to deal with these issues over and over again. Any dealer should do this, especially Mercedes Benz. My problems still remains and emailed general manager Bryan, he responded me back other day saying" I have to understand that I bought a used car and he can not satisfy every customer".... By the way he also made my 1st payment and put gas in my car for my satisfaction ... Well that's not what I wanted, I wanted to get my car fixed right. That's all I wanted.I paid 41k for this Certified Pre-owned Mercedes and it's not fair to me and I should get what I paid for it. This was my dream car and I finally got it , but you messed up my dreams Mercedes Benz of Ann Arbor. Thanks a lot. I will never ever buy a car from you ever again and I will make sure I will share my experience with this dealership to everyone I know.

TRCguy116

15 de ago. de 2013

In my 25 years of purchasing vehicles, working with Kurt has been my best experience to date. Kurt is extremely friendly, honest and straight forward. Kurt was so knowledgeable about the models we looked at, I would have thought he built the cars himself. The best part was Kurt made sure I felt 100% comfortable with how to operate all the features on my car before I left the dealership. If you are in the market for a Mercedes, Kurt is the guy to go to!

JJ1999

26 de jul. de 2013

A certified pre-owned Mercedes should be perfect when it is sold. Mine was not. The car would not start only a few days after I purchased it, and repeated attempts to fix it resulted in a "oh, we can't find anything wrong with it." That is either incompetence or indifference. Leaving a buyer of a dealer-certified, premium luxury car in constant worry over whether he will be left stranded with a dead car -- from day one no less --- is unacceptable. This goes without saying. It is clear what the dealer should have done. They should have taken my car back and made it right the first time without me having to deal with these issues over and over again. Any dealer should do this. Mercedes-Benz must do this -- exemplary customer service is supposed to be one of their hallmarks. And as of this post, this issue with my car remains unresolved.On a personal level, I think the people I dealt with were professional and courteous, so it is a bit strange that as an organization this place exhibits the stonewalling behavior I received. It almost seemed like sales finished their job when I signed on the dotted line, and service just did their thing like I was a random guy bringing a car bought from another dealer. But I am not a customer of "sales" one day and "service" another. I paid this place a lot of money for a car, and the after sales experience should reflect that. Simply put, it is the job of the whole dealership to ensure that I get the outstanding luxury car for which Mercedes-Benz is known.The epilogue to this episode is as follows. After receiving the initial email above, MB AA went into reactive mode and tried to take care of the problem. One guy said "this is the first I've heard of the problem," but this misses the point entirely. As I indicated above, I have no issues at all with the people on a personal level, but rather it is the organizational culture that seems to be in place. The dealer needs to make sure that the sale doesn't stop with the guy walking out the door. When he/she comes back within a week, red flags should go off everywhere to make sure the person's issues are addressed.The next dealer I took the car to fixed the problem right the first time. When I called to explain the issue, they said something to the effect of "we may need to do a lot of detective work, so we may need to keep the car a couple days." I like that. As it turns out, the problem was simply the battery. Unbelievable. The service advisor (whose numerous awards on his desk seem well-deserved) saw the battery was over three years old and rightly gauged this as the low hanging fruit. He then mentioned (prior to servicing the car) that testing the battery is not a black and white thing. In particular, it is unreliable to test the battery just after charging (which the AA service tech said was done with my car), but it has to sit quite a while for the battery to go back to its "steady state" mode. As a former engineer, this made perfect sense to me. Sure enough, with what I assume was a more thorough approach to testing, the battery failed the test. As an aside to MB corporate, they should revisit this hard stance on warranty replacement of battery only when their tester indicates failure. As any engineer or mechanic knows, tests are rarely if ever foolproof, so mechanics should be given discretion when their experience and "rules of thumb" indicate something is wrong. As an aside to MB AA, a lot of headache on every side could have been prevented had they simply replaced my battery. And I don't care what their tester said. It was the problem, and they did not find it. Penny wise, pound foolish.

Lgray1

11 de jul. de 2013

When I was involved in an auto accident & totaled my car, my life was unexpectantly turned upside down. I needed a car ASAP as I am a busy healthcare worker, mom, wife, Sunday school teacher & youth leader. I knew I wanted a 2010 C300 sport, I just didn't know where, when or how I would get it. I spent countless hrs researching the specs on the car. When I saw my now newly purchased car advertised on-line at such a great price, low mileage and all the bells & whistles- my questions were answered. I drove from Detroit one Sunday evening after hours to see if the car was still there and Monday, Evan said that I could drive it home! The team was so helpful in educating me on everything I needed to know to make this the smoothest car buying experience ever, and I've had my share. Evan gave an exceptional overview of the car & even set my Bluetooth up for me. He has called and e-mailed me regarding my driving experience so far & to set up future service needs. I would definitely recommend MB of Ann Arbor & Evan to friends & family. #dreamsdocometrue

Imangomaa7

5 de jul. de 2013

I truly had one of the best experience at the Ann Arbor dealership, Kurt Morin was the sales representative that got me a great deal on e350, he made buying the car so easy especially that it was my first car. He was so patient with us especially because I was undecided on which car to get. Thanks so much to Kurt's great service and his manager for making my family happy and taking an amazing car home.

bkovacev

11 de jun. de 2013

I worked with Bolton Gary,Evan Gerhardt and Leonard Martin.The experience was amazing from the beginning to the end.They were very professional,nice and helpful.I had to deal with all the dealerships in the area and Ann Arbor became my favorite because of them.I recommend this dealership to everybody who wants to be treated with respect and to get the best possible deals in the area.

Daveian45

15 de may. de 2013

Evan was a pleasure to work with. He is very knowledgeable and made the buying process very easy on me. I would recommend working with Evan to any future Mercedes buyer.

msrich68

25 de abr. de 2013

When I pulled in I was looking at a GLK that Don was taking a picture of. He was so friendly, he said would you like to drive it? I said sure, he said come on. Then he introduced me to Evan. Evan and Gary were great! Leonard was nice too. And I love my GLK!

e55880

25 de abr. de 2013

top shelf crew, high energy, they went out their way to get me what i wanted! I got a good deal from the start so it was easy to make the sale.Came up from Toledo it was worth the trip!

gruvalcaba

24 de abr. de 2013

Great customer service, our sales guy did a great job communicating with us on all we needed to know. We were satisfied with our purchase and overall experience. Thanks for everything!!

JHCOOK3

24 de abr. de 2013

I had originally contacted Michael Bruegger, who sold my wife her vehicle, but he was busy with other customers. I was then fortunate enough to meet Vicki, who was outstanding. She was very polite and had great communication skills. I also appreciated her honesty and forward nature. I would highly recommend her to any of my associates, as would I with Michael.

Soonja

23 de mar. de 2013

Honestly I have a love affair going on with Mercedes Benz of Ann arbor! I always feel like I'm welcomed by everyone with smiles, conversation and the best service one could ever get !! Working with Evan Gerhardt was truly a wonderful experience!!! Where do I start?? First of all he is extremely knowledgeable in all things mercedes .. There was not even one question he did not answer to help guide me in choosing the best car for me!! He was always available after I got my car to answer any further questions I might have.Personally I think Even G could sell a rock as long as he believed in that rock:) It really was nice to feel that customer satisfaction is a valued goal at this dealership and Evan G works hard to prove it! I plan on giving Mercedes Benz of Ann Arbor my lifetime commitment because they hire humans not robots and hiring Evan G epitomizes the best of the BEST!!

heathermary78

22 de mar. de 2013

Everyone at Mercedes of A2 goes above and beyond for you. Evan Gerhardt was helpful, honest, and well informed. When I had questions he responded quickly and he took the time to go through every feature of my new car. He worked within my budget and gave great guidance with the new purchase of my C300. I would recommend him to anyone who is looking at buying a new or used vehicle, especially with Mercedes.

LED2013

22 de mar. de 2013

The BEST friendly, honest, professional sales person EVER!!! With all the leasing experiences I have so far, he is the only one who made me feel like I was getting a car from a friend not from a sales person. He made possible that I am driving my dream car today. I appreciate all he has done for me, his honesty, his professionalism, his way off explaining the process and making sure that I was ok with my purchase I will definitely be back for my next car.

joanwschneider

22 de mar. de 2013

Evan was very friendly and helpful and spent a good deal of time with us, helping us to narrow down what we wanted and showing us the car we bought, an ml550 SUV, which had just arrived and hadn't even been detailed yet. We came back twice to drive all the cars, and he even arranged for us to take the car home so we could see if it would fit in our garage. He was gracious even when we brought it back covered with mud, because we live on a dirt road. Gary was very helpful in getting us a good trade-in value for our Infiniti and we had no problems with the paperwork. I have called Evan a couple of times since with questions, and he has gotten back to me quickly, and taken care of things. Outstanding! We found Evan through this site and we hope you will, too.

Tim Maki

22 de mar. de 2013

We have worked with Mike for over 15 years, and he has always been great. He'll answer all your questions with straight-forward and honest answers. We highly recommend him.

sgorski2243

22 de mar. de 2013

Evan was awesome to work with and easy to get a hold of. He was able to work with me on prices and he found the best vehicle for me. He was a pleasure to work with!

jcarethers

21 de mar. de 2013

I bought a new GL from Mike Brueger, and the experience was friendly, professional, accommodating, and complete. I applaud Mike's ability to follow through, place the order, explain options and explain the operation of the vehicle. Mike is a wonderful person in which to buy cars from, and I can imagine utilizing him again in the future from Mercedes Benz Ann Arbor.Leonard was also very professional in his approach towards the finance piece of the purchase.

Mikeandamyadkins

21 de mar. de 2013

I have bought and leased for almost 20 years and I have never been treated so well at a dealership. Evan went above and beyond for my wife and I when we purchased our 1st Mercedes Benz. The service didn't stop with the sale either, Evan has followed up with us and made our 1st service trip a perfect experience. I would recommend Evan and Mercedes Benz of Ann Arbor to anyone!

Mcferran

21 de mar. de 2013

Great service . Quick , easy, comfortable.. Would recommend great experience. I've had a car from here for over twenty years..Evan went the extra distance. I look forward to continuing this relationship

tmth

21 de mar. de 2013

Easy buying experience, in home delivery Evan was great. My emails were answered quickly, truck was clean and everything was explained and demonstrated, will buy my next Benz from Evan

sschueller001

19 de mar. de 2013

Overall my experience with Evan was great. He was very friendly from the moment I stepped into the dealership and went out of his way to make leasing my new vehicle a pleasant experience. I would highly recommend him.

kwelch02

16 de mar. de 2013

I was given an appointment to see a car. When I arrived, another person had also walked in without an appointment. I was told to wait. This person should have been told to wait until after my appointment. The salespersons had my cell phone and knew I was driving an hour or so to get there. They could have called to cancel. But, did not.Bad experience!!!

Dongfang

16 de mar. de 2013

I purchased C300 sedan from Kurt. Kurt is a wonderful dealership to work with!!! I felt very happy and comfortable. He took the time to reply my emails, very helpful and patient!! By the way, Kurt provided me very good discount on my Car, really really appreciated.

greyes

15 de mar. de 2013

Leased a new E350 this past January. Overall, great experience with MB of AA. Evan did a great job. He was very professional and accommodating throughout the leasing process.

sal1234

10 de mar. de 2013

This was one of my best car purchase/lease experiences (and I have been buying cars for40+ years). Lyndsay was charming, knowledgeable and convincing. The price was excellent (much better than those of competing dealers) and the sales manager's willingness to make it happen efficiently was superb. Leonard (financing) was available and quite a pleasure with whom to work. The car was delivered to my garage and the paperwork completed in my home which saved me an 80 mile roundtrip drive! There was a distinct feeling of honesty throughout the process. I might also add that this dealership seems attuned to the times with a Costco agreement and a true dialoguing presence on the internet that others do not have.

Jack07

9 de mar. de 2013

Our experience was first class. The price of our car was better here and our trade in value was better. I would recommend your dealership to anyone.

bingo1019

8 de mar. de 2013

What a great experience.I went to this dealer with the thought of buying a BMW 3 series and maybe look at a Mercedes C300. Lyndsay Hopper was wonderful. She expained all of the features of both. No presure just good information. When we were done and I decided on the C300 Leonard took over the paper work and it was a fast and painless purchase. I will be back. It was a pleasant experience.

Mercedes280

7 de mar. de 2013

My son had purchased a car from Mr. Morin and had such a great experience with Mr. Morin he was recommended to me. Once contacted by my other son with what we were looking for Kurt said he would be on the lookout for the car. A couple weeks later I was happy to find the dealership had just received a car that seemed to be what I was looking for. Once I arrived at the dealership with my sons and met our sales associate Kurt any questions I had were fully answered. The entire purchase was a very professional, low pressure experience and I would not hesitate to recommend Mr. Kurt Morin and Mercedes-Benz of Ann Arbor to anyone in the market for a car.

Shihadeh01

7 de mar. de 2013

Great service. Excellent coordination, extensive service goes above and beyond the normal dealership experience. Evan gary mellissa and the.rest.of the team were all great.

Hollyhuling

6 de mar. de 2013

I had a very good experience at this dealership. The staff was very professional and helpful. He was and to get me exactly what I wanted in a car.

jbogema

19 de feb. de 2013

Very good experience from start to finish purchasing a used Acura. I had totaled my car, and needed to work quickly. I had to navigate working between the insurance company and the dealership, and Kurt made it easy to purchase the car fast to get back on the road. The car was nicely detailed and they represented its condition well. My only complaint, and it is minor, is that the car had about a quarter of tank of gas in it when I drove off. Had such a complete "Mercedes service" experience up to that point, that it seemed odd to not have the car filled up before driving off. Overall, this is a a very good team - everyone I met was friendly, honest and very pleasant to deal with.

murphyd6252

8 de feb. de 2013

As I was coming from out of town, Kurt and the staff was very accomodating staying well past closing time. The transaction was very smooth and I was happy to deal with "car guys" that have the same passion I do.

Bpslag

8 de feb. de 2013

I've had my car for two months now and couldn't be happier with the car I got from here. The staff was great and the salesman that worked with me, Kurt, was very knowledgeable and helpful with the purchase. I highly recommend getting your car here.

3hundy

7 de feb. de 2013

Kurt Morin has to be the best car sales man I had ever dealt with. This guy is fantastic. He made me feel great with my new purchase and made me feel like a million bucks when I drove off the lot. Kurt is the model salesman that every dealership should be trying to get. Very highly recommended if your looking for a professional salesman that you can depend on you need to visit Kurt Morin but be sure to bring him a raw potatoe and ask him to explain.

Sara Anthony

4 de feb. de 2013

I found my experience with Mercedes Benz of Ann Arbor to be professional and overall very satisfying. Both Gary and Evan proved to be friendly, easy to work with and knowledgable about the vehicle.

amypt

2 de feb. de 2013

I would definitely recommend working with Evan. He was responsive to calls and requests, and explained things step by step. His follow-up after the sale was great too.

Mhabbab

31 de ene. de 2013

Evan was great, also Gary did his best to finalize the deal.It's nice and confotable to deal with them.Advice, shop around, but only buy from them. They give the best prices.

jamesmgallacher

30 de ene. de 2013

First off the dealership itself was wonderfully clean and well kept with a very nice showroom. The girl in the front was very helpful and handed us off to our sales associate, Evan Gerhardt. Me and my wife are both in our late 20's and have been to many dealerships and oftentimes it's obvious that they don't take us seriously due to our age. Evan didn't hesitate to show us what we wanted to see and he didn't even ask if we had the means to purchase. We test drove one used and one new and ended up buying the new vehicle. He was very well informed about the vehicles and knew all the ins and outs. The purchasing process was easy breezy and all the staff that assisted us knew their jobs well. I would recommend this dealership and Evan Gerhardt to anyone looking for a new Mercedes or BMW.

aed

30 de ene. de 2013

I have been leasing cars for the last 15 years and delt with multiple sales people from different dealerships but Michael Brueger is by far the best! He not only got me a good deal on my new GLK but took extra time to explain the steps of the sale and made everything so stress free. He than took me to my new car helping me carry my belongings from C 300 i was returning and explained all the features to me and helped me personalize the electronic settings. I am one happy camper! THANK YOU Mike!I will be back for my next car!.

lovemycardennis

21 de ene. de 2013

I brought my GL450 in for service and received a fairly new Mercedes GLK as loaner. When I returned it 2 days later, Larry pointed out that the rear Mercedes logo was vandalized (the circle was missing leaving the star intact). I was shocked to see that and yet speechless as I am responsible for the loaner car when I signed the loaner agreement. My wife always park at the same UM garage and we parked the SUV in our garage overnight. We never have any vandalism to our own Mercedes before. I admitted I did not pay attention to the rear logo when I drove off with the loaner 2 days ago. But Larry just took a good look at the logo and me and said there is no problem and he will take care of it. I am happy that Larry believe me. My own Mercedes was repaired, cleaned, light bulb changed (free) and ready for me. I am a very happy customer. Thanks Larry and Mark.

M.P. Kona

8 de ene. de 2013

Man oh man, where to begin. Wanted to get my E55 AMG aligned after I had just bought a set of new tires from Discount Tire. Called the dealer to set up an appointment. They said they had time that day to do it. I specifically asked if they had a loaner because I had a lunch date. They said they did. Told them I'd be there in 15 minutes and to have it ready for me. Arrive there to drop my car off, they didn't have any loaner vehicles available for me. Luckily I was able to get a ride so no big deal. I asked Lance approximately how long it would take to get my car done and he said two hours. Went and had lunch, took my sweet time too, got back there three hours later car still wasn't finished. Then I had to wait around another hour before it was done. Needless to say, not the greatest first impression. They had told me that it was pretty far out of whack before and they had to make some adjustments. Went on my merry way. Not two miles from there, I go through an intersection that I've gone through thousands of times and all of the sudden my stability control kicks on and one of my front tires brakes a little bit right in the middle of the corner. Took it on the freeway and now the car wants to jump from lane to lane. I call them back and say that my alignment wasn't right because even with the alignment being so far out of whack before, the car never did that. I set up another appointment and asked them to make sure that they had a loaner for me. Drop it off for the second appointment, they had a loaner which was great. They kept the car all day to make a minor adjustment. When I got back they said that some bolts were in backwards and that was why the car was driving strangely because the caster angle was off. It was off. but only 0.02 degrees which wouldn't make the car jump from lane to lane. I told Lance that I knew this angle doesn't cause what he's describing, but just to humor them, I agreed to have it done. Make a third appointment and leave. As I'm leaving, I noticed that my car now has a clunk from the front suspension it didn't have before. It was very slight so I didn't pay much mind to it. Show up for the third appointment, got a loaner; all went smoothly (dealing with Larry now). They put the bolts in and now the alignment is all in spec. Leave the dealer, car still drives strangely. It drives in a perfectly straight line, but it just wants to jump over a lane with very minor steering input. Needless to say that's not how cars, in general, are supposed to drive. I also noticed that my average MPG from almost a full tank which was at 23 MPG for 320ish miles was now down to 17.8 and they only drove 5 miles. Great, now they're out ragging on my car. It's a fast car so the urge is there to floor it, but if it's not yours DON'T BEAT ON IT! Call them back again and tell them that it really didn't change anything as they promised it would. Bring the car back for a fourth time. Supposedly they checked it all out and everything is fine. Car still doesn't drive right. Bring it back a fifth time, this time I know that they didn't do anything to it other than wash it. Eventually I had a phone conference with the general manager and the service manager. During this phone conference Larry, the service manager, tells me that my car had other worn out parts that were causing the issue. Why the xxxx wasn't I told this before?! Also, if I'm coming back for the same problem over and over again, why didn't they have the technician that was working on my car go for a ride with me so I can, in detail, show him what my car is doing? Instead of doing things the right way, they just made excuses. And instead of trying to right the problem, they just gave me my money back for the alignment; not for the bolt kit that was supposedly going to fix my car. I took my car to the dealer because they're supposed to be the best at working on that line of cars. I couldn't have been more wrong. It sucks that they're the only dealer within 30 minutes of here. I need to have some dealer specific work done (installing a new NAV unit) and now I'm going to have to drive out of my way to get it done. This service department seems to only view its customers as numbers. It seemed to me as though the service advisors acted put out because I only wanted to get an alignment done. Every customer should be treated equally. Just because I wasn't spending big money then doesn't mean I wouldn't in the future. And because of my poor treatment there, I went out of my way to write this review. If you've made it this far, stay away from this dealer for service work unless you ABSOLUTELY have no other choice. There's lots of smaller shops in the Ann Arbor area that work on Mercedes and will do a WAY better job and treat you right.

JasonA2

6 de ene. de 2013

I bought a 2007 GL450 from Mercedes Benz of Ann Arbor in 2010 and wanted to purchase a newer pre-owned GL.After solicitation from MB, I made an appt. at the dealer and was left in the lobby waiting for over 20 minutes and then was pawned off to another associate who embarrassingly told me (still in the lobby) that there was no way I could afford a new vehicle. I knew that before I arrived as I was looking for another pre-owned vehicle. After an e-mail to the General Manager who then told me that he would personally help me with the best buying experience I ever had, I thought things would be different...Nope. No alternatives found even though there was a national year end pre-owned event ongoing.1 month later, we took our vehicle in for yet another $3K repair bill (and yes, not even a car wash after the diagnostic), the Pre-Owned manager proceeded to give us an embarrassing amount for a trade-in value ...5 minutes later we were at another dealer across the street who gave us a respectable value for the trade and we're now driving something other than a Mercedes. All this after we've consistently serviced the vehicle in Ann Arbor and "the edge advantage" was supposed to provide a minimum of $1000 more than any other trade in value. What a joke!

kbarnett

18 de dic. de 2012

Evan and Gary were great to work with, very knowledgable and friendly. At no time did I feel any sales pressure, only a willingness to help. I drove from Ft. Wayne IN to visit the Ann Arbor dealership and I'm very happy I did. I will definitly return.

WilliamReau

1 de dic. de 2012

I bought 2 Mercedes in 2007 some from dealership, the service was excellnet then and still is today. I just picked up a new 2013 CLS, I wouldn't go anywhere else. The personal service and attention you get from the service department is very important and a reason why you should buy a car from here. Evan was great and so is Lance.Thanks guys.

tinydancer1229

30 de nov. de 2012

I never thought I would take the plunge and go with a luxury brand car. After speaking with Evan and Gary at MB, the decision was easy. There was zero sales pressure, Evan was very informative and easy to work with, and Gary was very helpful with securing a competitive loan for me. I would recommend this dealership to anybody interested in a hassle free, simple car buying experience. Once I find a brand and dealership I can trust, I have every intention of returning only here for future purchases. Thanks again!

Smtaylor

28 de nov. de 2012

FIRST RATE SERVICE . SEEMED TRULY INTERESTED IN MEETING MY NEEDS NOT JUST SELLING NEW CAR . SHOWED ME AROUND DEALERSHIP AND SERVICE DEPT PERSONNEL ANSWERED SOME QUESTIONS I HAD CONCERNING MY MB THAT I KEEP IN FL . CALLED ME AFTER I TOOK DELIVERY TO MAKE CERTAIN ALL WAS WELL .I WILL RECOMMEND THIS DEALERSHIP TO MY FRIENDS .

gerhamar

27 de nov. de 2012

I came to the dealership with a Honda Civic and left with a pre-owned certified 2009 C 300 with 22,000 miles which I promptly drove to Orlando. Driving my "new" Mercedes, now that's what I call Fahrvergnuegen!Yes, i would highly recommend this dealership to anyone.

Srao

26 de nov. de 2012

Thank you Marc Tomasi and Evan Gerhardt for your advice and help, without question the best sales and service I have ever dealt with.Dr Sandeep Rao

donaldnichols

29 de ago. de 2012

Mercedes Benz of Ann Arbor and BMW of Ann Arbor is owned by Sonic. This Mercedes dealer will damage your vehicle and take no responsibility. Do not buy a vehicle from this dealership, or BMW of Ann Arbor. This Mercedes dealership is represented by a incompetent Service Manager. Larry DeBaker should concider himself fortunate to be affiliated with such prestigious brands such as Mercedes and BMW. During this experiance, General Manager Bryan Haarhues. Never returned a single phone call to assist in this debacle. Buyer beware! Your money will be better spent somewhere else. This dealer will take your money and forget you as a client.

isnaasif

27 de ago. de 2012

Awful Experience. Irresponsible sales staff. I wish I had never walked into this dealership. They don't know how to treat high end customers. I purchased my vehicle in June and yet to receive my registration plates. They keep sending my temp tags which expire in two weeks and my car stays in the garage. I am unable to drive the vehicle and they are not willing to take responsibility. I will not advise anyone to ever go through this experience at MB Ann Arbor.

lovemycardennis

27 de jul. de 2012

Best customer service ever! Honest, professional and courteous. We brought our GL 450 to the dealership for service. Mark Tomasi and Larry DeBaker are amazing!!! I agree with the other customer review on their website "Mark is the best example of a customer service model I have ever encountered". EVERYTHING they did exceed our expectations. I highly recommend that you get your car and service at this dealership because the customer service will honestly surprise you. Just want to give positive feedback to a well deserved group of professionals.

Rod donald

18 de jul. de 2012

I purchased a certified S550 from Marcus whom advised me that because the vehicle was certified it had a completely new brakes. I had the vehicle for approx. two weeks and the brakes started squeaking. I've taken the vehicle back four times and after claiming front brake pads was replace the rear brakes continue to squeak.I've talk with management and I continue to get the run around, I'm very disappointed in the lack of customer service that I've received.

brieosborne

11 de jul. de 2012

I have gone in this dealership for service three times now. Mark has helped me every time and has always been kind, considerate, and informative. This dealership is super friendly and has top customer service. For example, my most recent visit took place around lunch time... George Hurst even came up to me and offered to get lunch for me. Come on!!! Now a days customer service has gone to the waste side. But not here! I will always get my cars from this dealership and serviced too!!!

Kjreinin

25 de jun. de 2012

I enjoyed dealing with evan and gary. They created a relaxed and comfortable atmosphere. I wasn't planning on making a purchase upon entering the showroom but left as a proud new owner of a Mercedes.

rogerkushner

30 de may. de 2012

Easy to deal with...reliable...stood-by their word and delivered what was agreed upon and when a problem arose that was not the fault of the dealer or the sales agent they corrected the problem to out satisfaction..

tlaing

14 de may. de 2012

All the sales staff were friendly and knowledgable. The terms of the sale were easy to negotiate, i never felt pressured. All emails were answered promptly. I was made to feel welcome.

DMAMG55

11 de may. de 2012

I would consider the service here top shelf! I am a owner of a service company in a different field but customer service is my business and I found theirs to be great. I was greeted and followed through the whole repair process by Lance who took care of everything and more than I expected. He went well past what I thought I was going to receive and I look forward to continuing service with a company who sets the bar at this level. It's good to see and keep up the good work. Thanks again for the great experience!

geordie

3 de may. de 2012

This was my first visit to Mercedes-Benz. I had planned to look at other dealerships and other types of vehicles but while having a casual look around the lot after hours I was surprised by some of the deals on offer on some amazing cars. A few days later, after test driving other cars, I decided to have another look at Mercedes. Russ greeted us and I have to say that I was not looking forward to the "hard sell" which I often felt was typical at dealerships. I shouldn't have been concerned. Russ was not at all pushy and was incredibly professional and knowledgeable. He spent a long time with us and we took a couple of cars out for a test drive. Never did he try to push us towards anything; rather he provided a lot of information and answered our questions in a low-stress environment. We were in the dealership a long time and even when there were some hiccups with my paperwork, nothing was too much trouble for Russ. The atmosphere among all the employees and their customers was very relaxed and friendly; everyone we interacted with - even for a few moments (such as Frank and Robert) - was very friendly. The whole process was a breeze. I did not expect to be taking a car home that day but I am so glad that I did! I cannot be happier with my 2009 E350. And to see my car sitting there on the red carpet with a big red bow was a lovely finishing touch! Russ has encouraged us to call him with any questions down the line. I cannot recommend this dealership highly enough; never did I think that buying a car would actually be so stress-free. If you need a car, this is the place to go. You won't find better customer service anywhere else. Mercedes now have a new loyal customer.

sjones21

2 de may. de 2012

Fabulous service, exceptional quality/top notch staff and an overall excellent experience in the purchase of my pre-owned vehicle. Now that I have experienced this level of customer service I certainly intend to be back (and to tell others)! This is why I have given Mercedes Benz of Ann Arbor an outstanding rating!Suzanne R. Jones

C300 Luxury

1 de may. de 2012

This is was my first visit to Mercedes-Benz of Ann Arbor. Overall, the shopping experience was a breeze and the atmosphere at the dealership was exceptional. Marcus Nichols handled my sale of my pre-owned C300 and was very knowledgeable about the product and able to answer all my questions. Gary Bolton was very through with reviewing option choises. Finally, I appreciated Marcus arranging transportation to the dealership on delivery day.

GLK350SL

29 de abr. de 2012

Our experience was great! We worked with Russ, Bob, and Gary. They were a pleasure to work with and I would highly recommend them to anyone. Thanks so much for a fantastic car buying experience!

Drstro

25 de abr. de 2012

Evan was extremely helpful, patient, and worked with us to get the car at the price we wanted. He spent extra time after the sale going through all the bells and whistles. Highly recommend Evan and Mercedes of Ann Arbor!

tsuban

9 de abr. de 2012

Mark is definately the defination of Customer Service. He turned my awful day a delight! Mark went over and above to make everything easy for me!! Excellent!!

Siqbal

2 de abr. de 2012

Russ Collick has provided excellent service throughout the purchase process of the car. The purchase price was very competitive. Excellent customer service overall. Helped in getting better interest rate for the car.

hoopersam

22 de mar. de 2012

I walked in to the Dealership with the mind to just look around and get a price on a car. But 2hrs later I was leaving with my 2008 S550. I was impressed with the courteous and friendly atmosphere. I liked how smooth the transaction went and how comfortable I felt during the entire process. Thanks to the entire team for the great experience and for helping me take ownership of my dream car.

pgmaurer

17 de mar. de 2012

I would rate the experience with the service department very high. They are always friendly and knowledgeable and take the time to explain what has been done and answer any questions we may have. Top notch service all around.

Rachel Burton

15 de mar. de 2012

This is a great dealership I will recommand everyone I know to come out and experience buying a new vehicle from the help of good people. Russ was a huge help to me and my husband he went the extra mile to make sure we were driving the vehicle we wanted.

Kmdpnp

15 de mar. de 2012

Mark was so accommodating and got me in the same say I called. Russ as always, noticed I was there, came and said hello. He always remembers small particulars of my life to make me feel I'm important enough to remember.

adelrio

6 de mar. de 2012

Overall a very good experience. All the sales people were eager to help make the process smooth and easy.Evan also explain the features of the vehicle and was willing to take the time to deliver it in Cleveland.

brockweddiing

1 de mar. de 2012

I felt Marcus was very knowledgeable and didn't seem like a pushy salesman. The whole sales room seemed pretty relaxed and low pressure. Everyone we worked with at the dealership seemed pretty relaxed and easy going. Which made our experience that much more enjoyable.

jbyrd96

29 de feb. de 2012

Great experience. Russ was very thorough, professional, and helpful. Also he was very easy to get in touch with for any questions we had. We love our new car! Thanks for a great car buying experience.

jaf2012

28 de feb. de 2012

I found that the experience in leasing my new Mercedes was pleasant and non-pressuring. Evan Gerhardt worked hard to make the new lease possible. Evan was not pushy whatsoever and really seemed to want to make the experience a good one. I would definitely recommend this dealership if you are looking for a new car.

DWBonskey

27 de feb. de 2012

I received excellent, professional and friendly service from the moment I pulled my car into the service bay for the turn in of my previous lease vehicle. I was immediately greeted by the service manager who introduced himself and went to notify my sales person I had arrived. My sales person was fully prepared for my arrival and had his material ready and then took me to the F&I manager who was also fully prepared for me. The entire process was very professional, frienly and efficient. Additionally, the dealership manager immediately introduced himself and also checked back toward the end of my visit to make sure that everything went smoothly.Next, my sales person took me out to my new vehicle and personnally explained all the features to me and helped me personalize the electronic settings.This is my second vehicle leased from Mercedes Benz of Ann Arbor and I look forward to a long and satisfying relationship for future sales as well as on going service.

AudreyS

23 de feb. de 2012

The overall experience with the service team is excellent, especially Mark. Everything from making an appointment to paying the bill is managed with the customer in mind first. The team certainly goes out of their way to ensure things are clearly communicated. I highly recommend the team!

dosterman

6 de ene. de 2012

I purchased my first Mercedes CPO vehicle about 6 mos. ago. Since then, I have taken it to the dealer for scheduled maintenance and a minor repair. I have to say the people and the service are "top notch". The dealership has lived up to all it's promises and exceeded my expectations. They have made me a loyal Mercedes customer.

gkmita

28 de dic. de 2011

This is the first time I have purchased a car outside of the US domestic brands, and I must say our sales consultant Jill Woods is very knowledgeable about the Mercedes brand vehicles, service and CPO. My wife and I felt very educated about the vehicle we were considering, and as a result, this made our car buying decision very easy. We felt absolutely no pressure from any of the sales, finance or management staff to purchase this vehicle, the education about the vehicle sold us. The car was priced very competitively and we were very pleased with our trade-in value, which was considerably more than any domestic competitor was willing to offer. This has been by far, the best car buying experience and education about a brand and our choice of vehicle ever in our 30 years of car buying history. Thank You Jill, and Mercedes of Ann Arbor!!!

drsongheli

20 de dic. de 2011

From the moment I set foot on the lot, the salesperson (Jill) greeted me with a friendly smile and was prepared to answer any and all questions I had about Mercedes Benz vehicles. On my second visit to the dealership, Jill was away at training and the pre-owned manager, Bob, greeted me and he literally spent hours with me going over features on the vehicles I was looking at. The car buying process took a long time (because of my schedule, mostly) and I never felt pressured to hurry and make a decision. I am really happy with my new car and I am glad to know that I have a good team to help me with future scheduled maintenance and someday another purchase.

Diva6978

16 de dic. de 2011

I went into the Mercedes Dealer to get Wiper blades and a new Mercedes emblem put back on my car.I had the joy of working with Mr. Keith Solomon who serviced my car within five minutes. Customer Service is what is great here at the dealership. Everyone is soo polite! I definitely will be bringing my car back to this dealership to get serviced in the future.

mtsande

9 de dic. de 2011

We walked into the dealership just to browse their used car selections and drove out with a wonderfully cared-for used 1999 Mercedes-Benz E-class 320. It was a trade in from previous customers many years ago, which speaks to the high quality of product and business. Our sales person, Evan, was sensitive to the fact that we are a young family with a young child, and put us in a roomy and safe vehicle. They even negotiated the price. We have done business with other luxury car dealerships in the metro Detroit area and felt totally discarded once the check cleared but this could be further from the case with Mercedes Benz of Ann Arbor. Most telling of their thoughfulness, professionalism and superior service is their handling of problems. We had an inadvertent oil spill in the engine of the car which we detected when we drove off the lot. We returned the car immediately and they fixed it promptly and thoroughly. They checked and double check the service. They also offered us an nice loaner, our next maintenance on house, delivered our vehicle to our home and most importantly reassured us that they were available if we needed any further assistance. I hope to work with them for many years to come and keep my family in Mercedes-Benz through business with the Ann Arbor dealership. These gentlemen are A1.

conation

7 de dic. de 2011

I have visited over 6 dealerships in Ann Arbor, mostly premier brands from Germany, Japan, and US.Mercedes was the only place that showed professionalism and attention. Although I had better deals in other brand from Germany, I chose Mercedes only because of the people in the shop. You will get full attention and kindness if you visit Mercedes in Ann Arbor. They know that it is not all about the car.

Dr. Brown

4 de dic. de 2011

The service has always been superb. The service advisor Jason Collins is a case in point. When I drive in, he suddenly appears from his office and tackles the problem. He has always been able to identify the trouble quickly; and when he has more than one option that could be taken in the repair, he calls me at home. The work is always done on time. I could not be happier with the treatment I have experienced. There seems to be a lot of teamwork, and I anticipate that I will be able to praise other people at the dealership in the future.

MBGLK3504MATIC

2 de dic. de 2011

I knew the exact vehicle I wanted and I had researched pricing. I selected Jill from the list of salespeople based on nothing more than she looked competent and trustworthy. I contacted her by e-mail which included an introduction and a detailed description of what I wanted. She presented me with a great deal. No haggling or back and forth negotiation or pressure to buy more than I wanted. Following a couple of e-mails and phone calls and I bought the vehicle sight unseen. When I arrived to sign the paperwork, the vehicle was fully prepped and ready for me. Unfortunately, I could not take the vehicle at that time so Jill made arrangements for me to pick it up after hours.

ubs

29 de nov. de 2011

jason has been our service guy a couple of times now and really goes out of his way to make a good experience...the last time i met him he stuck his hand into my car headlight to change it and seemed like he would break his hand , but it did not matter as he wanted to make sure it got done....this time around he changed a new piece for my ipod adapter and MADE SURE IT WAS THE CORRECT ONE!!..hats off to jason collins...NOW, ON THE OTHER HAND!!! i was really disappointed by the cashier/phone answerer gal, whose name i have no idea..but when i asked if my car might be done she said:"I HAVE NO IDEA" she said i just work up here and its really busy..then quickly asked for my name so jason could call back...i think she could use better phone etiquette or maybe make the effort to find out!!...lousy quality service!...as well, the parts guy brought out the piece for my ipod adapter and simply gave it to me..after i asked how to use it, he said he didnt know but there were instructions..then he laughed as it was in german...then he walked away without even thinking of helping....jason , then took it and said it was the wrong part!!..walked back to get the right part and made sure it worked...THE POINT IS THE PARTS GUY DIDN'T CARE AT ALL WHAT I HAD.....my wife even commented that she felt the cashier and parts guy were really poor service.....

mrporterfield41

22 de nov. de 2011

Very professional and informative. When a car I was interested in was sold, they were able to find a vehicle that I am just as happy with. I can see why customers stay with one dealer throughout a lifetime....

Mitriguy

19 de nov. de 2011

Great and friendly service. Got a tour including the basement. Quality workmanship. Used the online service booking tool and set up a time and date that worked well. Easy to navigate and review your service history.

toaster2000

16 de nov. de 2011

I called. THey got me in. They were friendly and accommodating. THey answered all my questions. THey offered me information about deals that were available to save me money. They noticed I was ready for scheduled maintenance and called me to let me know and get my approval. The work was completed in the time they said. I requested a loaner and they arranged for that. Everything went smoothly. Jason was fabulous.

redstar_13

15 de nov. de 2011

Excellent experience, professional and friendly, felt no pressure during a test drive, and making financing arrangements. I would say the overall feel of the dealership fits right into the general Ann Arbor area feel if you know what I mean. Would recommend to anyone looking at MB locally or in greater D.

mpierre

15 de nov. de 2011

Larry was great and very professional. My only gripe is the customer service in which I received from the lady by the payment window. All and all, great dealership.

Nagy48101

12 de nov. de 2011

After driving my car for about two weeks, I heard a slight noise. I contacted my sales person and he worked with the service department to get my car in ASAP for a check.Jason Collins of the service department was wonderful to work with. He is very friendly, he made sure my car received priority, he explained everything to me that was done to adjust and test the vehicle, and when he called to say that the car was ready, he had my paperwork in his hand and my car was ready to go the moment I drove up. My car is running great now and I am very satisfied.This is the second Mercedes I've leased from Mercedes of Ann Arbor and Jason as well as his service team have always given me and my car the best customer service possible.

Nagy48101

11 de nov. de 2011

David Gardner was a fantastic salesman. He worked with me through the whole process of terminating my old lease and getting me into a new car at a great price. Even after the purchase, David made sure everything was satisfactory to my needs. After leasing my vehicle, I noticed a spot on the bumper. I called David, he said bring it right in, and Bob from the body and paint area buffed it right out in a matter of minutes. Thank you David, Frank, Andy, and Bob for your fantastic service. The guys in the service area also provide top notch service as well. I will continue to patronize Mercedes of Ann Arbor for many years to come.

fasmith

10 de nov. de 2011

Excellent service, work completed on time. Never have had a problem with a repeat defect, once initial service is completed. This is 11th vehicle from this dealer.

asimsim

9 de nov. de 2011

B service was done in less than one and a half hours. Good job. Really happy with service and sales. Second car from this dealership.

Peggy Walker

8 de nov. de 2011

My experience with Larry Gocha, was very refreshing. Customer Service is at the top of my list as far as me doing business. My experience with this dealership has been the best in all the dealerships I have had my vehicles serviced. Attentive, personable, and they really go out of there way to make sure you are satisified. I like that, thanks also to Keith Solomon the Service Director they all work as a team. I recommend all Mercedes owners to take there car to Ann Arbor. I left with a smile on my face, clean car and 5 star service...

cdufek2260

8 de nov. de 2011

I cannot say enough good things about this dealership.It is the Nordstrom's of automobile dealerships-the customer is #1.Splendid people and service!

tooro

8 de nov. de 2011

Jason was very friendly and the service/repair was completed very efficiently. Would recommend Mercedes Benz of Ann Arbor to anyone. We have been customers for over 10 years and wouldn't go anywhere else.

ncucinelli

4 de nov. de 2011

From the moment I walked in the door I was treated with courtesy and respect for my time, which is presently at a premium. Jill Woods and several other members of the sales team stayed well past closing time to allow me to test drive and inspect a used vehicle, insisting that it was "no big deal" that I was keeping them late. The car I found was precisely what I wanted, and while it has a few minor imperfections, I have yet to encounter anything that wasn't immediately and candidly disclosed by the dealership right up front. I also feel that I got a very fair price after a quick and no-nonsense negotiation...absolutely none of the used car sales tactics that one might encounter at a lesser dealership. I will definitely do business with this dealership again, and when I do, I plan to ask for Jill Woods.

apayne

3 de nov. de 2011

Excellent experience with this dealership.Professional assistance and prompt, cheerful interest in fulfilling my wishes.Would recommend to anyone wanting a square deal with honest staff.

mpsherick

1 de nov. de 2011

We had an appt but when we brought the car in, they realized that they hadn't ordered the parts for my GL 450. They rescheduled and picked up the SUV, dropping off a loaner, letting me have it for 2 days while they not only did the repairs but detailed my car to make amends . It was spotless when they dropped it off at my house (using razor blades to clean the windows apparently to get the residue off) . I rec'd a gift of a MB key chain on top of it. Everytime I bring it in for service or to have a CPO item taken care of, they let me know if they see anything else that needs attention, even if it is another CPO item. This earns my trust and loyalty. We have never experienced this sort of attention to detail at any dealership before (Honda, Toyota, Ford or BMW)

whill22372

25 de oct. de 2011

I was impressed with the vehicles and the knowledge of the representative. The C class auto drove well on the highway and had excellent features.

Alyce Sigler

29 de sep. de 2011

A very positive experience with everyone in the service department.I am delighted to be a customer of this Mercedes dealership, and will continue to use them in the future.

lbadri

28 de sep. de 2011

Very friendly and professional. Outstanding service. They give you the best service and treat you like family. I would highly recommend this dealership and I am never taking my car anywhere else.

miko

23 de sep. de 2011

mike Hammond I've owned nothing but Mercedes for at least 22 years, and I've dealt with different service people during this time. If I am to evaluate my long experience with some knowledgible people,I will give Mr. Keith Solomon (the service director) at this facility a big 10 great points out of 5 :), because he will try to do his best to make sure that you are completly satisfied before you leave the dealership. Thank you Keith, it was pleasure doing business with you.

Smayer

19 de sep. de 2011

Keith Salomon who is the service manager took the time like any of his service reps, to make sure that my wifes mercedes was serviced to the standards that people who drive mercedes exspect. The service was a pleasure, and the dealership made sure that i had a loaner of the same quality as i drive. Once again i would highly recommend this dealer for service or sales.

Marchwind

12 de sep. de 2011

Michael was very thorough in evaluating my purchase of a GLK when I currently have a low mileage ML. He always does a really great job.

jafferdds

11 de sep. de 2011

I went in to have my car fixed and was in a real hurry. Steve immediately gave me a ride to my meeting and brought back my car when it was done. More importantly, he did not make me wait for paper work. This service department took care of my need with no impact on my busy schedule. I call this a first class service. I am really thankful for Steve's courtesy and respect for my time. Thank You, Steve.

profbenz

10 de sep. de 2011

After our first purchase of a Mercedes from another dealer in our area, we have purchased our next three cars over a period of twelve years from MB Ann Arbor. In each case, our sales person was Michael Brueger. His approach to sales has always been straightforward. We never felt pressured, and learned a good deal about our prospective purchases from Michael. He knows the cars inside and out, and he works hard to assure that customers receive a good experience, from the first contact to delivery of the car. He is also very attentive to after-sales issues and is always accessible to anwswer questions. Our experience has been very satisfactory, and Michael Brueger is a major reason why we will continue to buy our cars from MB Ann Arbor in the future.

lobster3221

9 de sep. de 2011

We called roadside assistance for flat tire from our house. Service came to our home and placed the spare tire on the vehicle and ordered us a new tire. When the tire came in, we took the car into the dealership where they quickly replaced the tire and had us on our way in a snap. Quick and easy. We had only had the car a few months. Our sales experience with Mike Breuger was superb! Mike is a true gentleman. His demeanor is professional without being pretentious or overbearing. I consider him a friend. I really enjoy working with him and his knowledge of cars, not just MB, is amazing and always interesting. He is a true motor-head as am I and we both appreciate quality and excellence in motor cars. I had been in and out of the dealership for over a year looking at various models and contemplating a buy, and Mike was always attentive, friendly and never, ever pushed a sale on us at all. Very unusual over that period of time. That's a big deal with me. Any form of sales pressure and it's out the door ! Totally unacceptable, but we never got any pressure with Mike, even after taking over a year to decide to buy. It was this true friend attitude and zero sales pressure that convinced us to purchase from Mike and MB of Ann Arbor. We have been in for various reasons several times since, and sometimes just to say hello and we are greeted with the same friendly manner every time. I would recommend to anyone to speak with Mike, "Mr. Benz" at MB of Ann Arbor and I know he will give them the same excellent experience he gave us. And the service and parts guys are the best! The service tech that came to our home and helped my wife with the flat was excellent. Just great service and lightning quick!Well done!

lisevans

9 de sep. de 2011

Russ was fantastic! He met us politely and was very educational about the cars, the maintenance and answered every question we had, which was a lot. I was very hesitant to buy a pre-owned vehicle but Russ set me at ease very quickly. I have highly recommended Russ to all of my friends in the Ann Arbor area as well as my family in Chicago who are looking to buy through him now as well. Thank you Russ, for exceptional customer service and for such a wonderful car! I look forward to many more Mercedes purchases in my long future!

sbhatia10

9 de sep. de 2011

I have dealt with Mr Brueger for more than 20 years and he has been an excellent resource for me at the dealership. He has always been dependable and I have always appreciated his honesty and straightforward manner in his dealings with me and have recommended him without hesitation to several of my acquaintances for their automotive needs.

mrbenz2007s430

17 de mar. de 2011

I was heading out of town when my 2007 Mercedes S430 engine belt broke leaving me stranded on the side of the e-way. It was 7pm and I knew the dealer was closed at this time. Keith informed me to contact him if I ever had any problems with my car. So...I called Keith Solomon and even though they were closed he contacted a tow truck for me. Keith met me at the dealership and gave me a loaner car to drive while my car was being repaired. I was amazed with the professional service that I received from Keith and his staff. They replaced my belt and delivered the car to my office when I returned from my trip. Keith Solomon and his staff are truly amazing people. I highly recommend anyone owning a Mercedes with service issues, Call Keith Solomon At the Mercedes Benz Dealership in Ann Arbor. Keith is the Service Director and he and his staff will go out of their way to help you.By the way The bill only came to $130. and I was not billed for the use of the loaner car. MERCEDES BENZ OF ANN ARBOR IS THE BEST MERCEDES DEALER THAT I HAVE EVER BEEN TO!Thank You Keith Solomon and Staff:)

arcaneimaginings

10 de jun. de 2010

I would recommend the Novi dealership which has a far nicer physical facility and much better customer service, even if it is a drive. I was extremely surprised with the poor service I received at MB Ann Arbor since Mercedes is known for its excellent customer service. My less than 1 year old Mercedes C class was towed in since it wouldn't start. No one called me about my car that day and the dealership was closed when I tried to call them. The after hours phone service was not working - it would ask you to dial the extension or press "4" for a directory then hang up on you. I tried every number found (at least 6) in the yellow pages, internet and dealer's own site - got routed to the same faulty disconnect or directly to a survey asking how the call went???? when I called them the following day the service consultant was busy and operator said he would call back. He didn't call back for 3 hours...I called him and waited on hold. Eventually I talked to the service consultant - he didn't know what the status of my vehicle was. Eventually he called back and asked me to bring in the other key (10 miles away and I have no car) - I got a ride there and did that. Still no calls from MB - called again the next day (day 3) - same experience with consultant not available/will call back. Eventually I was told that the car needed a new DIS module but they couldn't get that in for a few days (this car is a C class less than 1 year old - fully under warranty). No loaner car was offered - I expressed my irritation and need for a car and they said that they could get me an Enterprise loaner (I would have to pay insurance) and that Enterprise would call me. I have not heard from them yet and can't believe the lack of attention to the customer. Maybe I will get my car back someday.

AgentSmith

2 de ene. de 2009

Stood around in the showroom for fifteen minutes while four salespeople (including the sales manager) sailed on by without so much as eye contact. Two other salespeople were chained to their desk and couldn't be bothered. There were only two customers in the showroom at the time. However, people who walked in after me were waited on promptly. Not cool and very rude. Brought my concerns to the General Manager who did nothing about - not even so much as an apology.