TeLi

14 de nov. de 2016

Easy drop off, convienent, consistent communication. Easy pickup. Every thing in life should be this easy. Nice, clean facilities. It's a pretty cool feeling when your car is pulled around, it brings back the memory of when you first purchased your car; all nice and clean and shiny.

Ringo, Ed

3 de nov. de 2016

Great customer service and appreciated all of Robert's help through the process, Attention to detail explaining the overall process was pleasurable. Appreciated the in and out process.

Linda D.

2 de nov. de 2016

I purchased a MLB 350 certified vehicle. I was very pleased how easy and quick the purchase was completed. My sales person Katrin Bassenger was outstanding as was Brian Wong the finance manager. The attention to detail and customer satisfaction was refreshing. I would definitely recommend purchasing a car from Rusnak Arcadia. A beautiful dealership.

r yamanaka

2 de nov. de 2016

New facility is impressive. Service done ontime. Friendly staff that made the the appointment smooth.Provided me with a courtesy car that allowed us to continue with our errands.

Steve Banka

1 de nov. de 2016

I have been getting my cars serviced at this dealership for at least three years. The service has always been the best. Prices are reasonable and they always have a car available for me to use. Brian Edwards is my service advisor and he always takes care of me.

David Fu

31 de oct. de 2016

Clifton always does an excellent job. The new dealership is very attractive and consistent with what I expect from Mercedes Benz.

Oliviaaarden

28 de oct. de 2016

I would like to start off by saying the fact that you have geniuses is SO COOL! I bought an e300, and it has so much stuff! Stephanie was a big help I had to call her many times to help me with my car. She also showed all the features it has and let me come back a couple times. Thank you!

Wendy128

23 de oct. de 2016

I got my second c class lease from Billy Kwan. He gave me good price, very good services and good car. Very recommend Billy Kwan.Wendy

Paul Rellora

13 de oct. de 2016

Debbra (sales person) is very nice ,calm and very professional in dealing with the customers. In addition, she's very patience ,helpful and do her best to satisfy the customer.

car

11 de oct. de 2016

Ophelia and all other staff members were very courteous and helpful. My service was handled in a professional and timely manner. I was kept updated vi text to my status and pick up time when car was ready. I also interacted with a sales person named Freddy who I think was new and he was informative and was able to answer some of my questions regarding future purchase. He was not pushy but friendly and helpful.

Jeffw

9 de oct. de 2016

Denise was great. Brian was great. Stephanie was great. Willie was great. Everyone was was great. We couldn't have asked for a better experience.

Cynthia Mase

7 de oct. de 2016

Runsak was great! The sales person Jon was neither pushy or high pressured. He showed me the two cars I was interested in and we went for nice test drive. No high pressure sales here. Jon worked with me on all the details and delivered the car to my home.

kawanku

6 de oct. de 2016

Denise is so helpful in answering any questions and we had great experience with MB Arcadia.The purchase process is so simpleThank you so much....

Lighthouse

4 de oct. de 2016

I think Rusnak sales person understand what is the satisfaction for their customers.I 'm the first time user of Rusnak, web sales manager treated me not as a first time customerI hope every employee of Rusnak would be like as he did.

Fei

3 de oct. de 2016

It's my second leased car and Billy Kwan made it a wonderful experience! Our family was in the market for a safer car and Billy was extremely detail in explaining all the safety features to us. He made the leasing experience easy and we are glad to go with the C300 we end up with. The follow-up was also very timely as I was having some trouble understanding how to use the new car and Billy was there to help me.

rmyr47

2 de oct. de 2016

PJ always tries hard to do the best job . I did not necessarily waste my time, since he already had everything prepared for me. I will go back to PJ again for my next car.

Happy Mo

1 de oct. de 2016

The sales rep. Andre V. provided excellent customer service for me!There was no pressure to buy at that very moment...Instead Andre was helpful,polite and very professional

Manny123

29 de sep. de 2016

I've always had my services done at either the Beverly Hills or Santa Monica dealer and since I'ce moved to the area, the closest dealer is Rusnak. Overall an okay experience, with friending service reps. But my only complaint was when I first pulled up into the service driveway, no one came up to my vehicle. Having been my first time, I was unsure where to go since I was so used to having people ready to open the door to tend to my car. Even when I returned the loaner, no one came up to me. A little strange considering the other two dealer/service were more attentive during the check in process.Also, the tech failed to reset my reminder on the dash so I still have a message to get my car to have it serviced. But after I informed my service rep of the problem, a tech was sent to the house to reset the service code. I like that.

ANDY C

29 de sep. de 2016

David Leung provided excellent customer service for me and my family. He showed us the benefits of leases and purchases. It was a very relax interaction with David. There was no pressure for us to buy that moment. Definitely recommend.

happycustomer

13 de sep. de 2016

I had a major issue with fuel pump, emissions, etc ; anyway, my service rep Sayde Lytton worked with service manager and others to not only determine it was covered by warranty but then also went out of their way to pick it up at another dealer 2 hours away since part was on back order Hav always enjoyed top notch service here but this was above and beyond. Will for sure keep getting service here and will buy my next mercedes here I am sure. Very professional and pleasant experience.

Nothappy

9 de sep. de 2016

This man was very unprofessional. He did not know how to speak to potential clients. His words were little insulting and rude. Don't recommend this sales representative at all.

CDW

8 de sep. de 2016

Salesman Andre and support team Stephanie & Rebecca made the purchase so easy. All three provided excellent customer service, patience, a smile, and were a pleasure to work with. Kudos to the team at Rusnak Mercedes-Benz.CDW

Rusnakreturnee

6 de sep. de 2016

Everyone involved provided service above and beyond expectations. Vatche and Jason were my sales team. Vatche did an excellent job locating a car that I actually like better than I requested. He even absorbed my mileage overrun as a courtesy. Jason was very diligent in getting pricing info to me so that when I came in to look at the car all of the commercial aspects were already agreed to. He explained everything about the car and helped me transfer my belongings from my trade in to my new car. Both very welcoming and acconodating. They made me feel like a family member. The Parts salesman was equally accomodating and welcoming. I bought floor mats and he personally carried the mats to the car and installed them to make sure that they fit. If that wasn't enough he gave me a 10% discount. Premier Service at its best!

Pinky

2 de sep. de 2016

I got in and out of the dealership in less than 15 minutes and was able to follow up via text and pay online prior to picking up the car! They really made this a very efficient process. Robert was great also!

Ashish

1 de sep. de 2016

Great customer service, service advisor is awesome, and they completely respect your tome

Darin M

31 de ago. de 2016

I just got my second lease from Denise. Once again she was a pleasure to work with and will be coming back again next time. She was very knowledgeable and knows how to give great customer service. I will recommend her to friends and family!

Nick Shillingford

25 de ago. de 2016

I was already working with another dealership in the Los Angeles area when I came across Mercedes-Benz of Arcadia on google search. I decided to check it out because it was conveniently located 20 minutes from my house and i was impressed with their used car inventory. I had no appointment but was met by Andre promptly as my daughter and I made our entrance. We were also greeted by a pleasant young lady at the front desk. The facility in itself is very welcoming. The place gives you a certain excitement and the cars on display are no less than impressive. Service was above par from the get go. Andre did a tremendous job describing the various vehicles we were interested in. He went over the features in detail, often with demonstrations. He was very patient and showed remarkable tolerance with us as we asked numerous questions and looked several cars in the lot. Although Andre was our sales personnel, other staff members were constantly making sure that we were attended to and that we getting what we wanted. One staff member even brought us water as he took water to his clients. This is testament to the kind of service we experienced at Mercedes-Benz of Arcadia. Joanna in the finance department made us feel at home. She explained the details of our purchase thoroughly and listened attentively to all our questions and concerns. I was able to confirm that she left no stones unturned as i checked and crosschecked the paperwork. All our options and rights were also detailed. At the end of it all we were greeted by the manager who wanted to be assured that we were totally satisfied with the service received at Mercedes-Benz of Arcadia.

Edward Victoria

20 de ago. de 2016

Excellent overall!. Debbra was very helpful and knowledgeable, and accommodated our desire to see and drive multiple cars. The rest of the staff were friendly, helpful, and likewise did their best to get the purchase process moving as they saw we had driven a long way to see them. The facility was still under construction so the immediate building was "5-star" but getting around the construction (and the coffee bar not in service yet) is maybe a 1/2-star nick in the rating. Still, superb dealership experience and crew that I would highly recommend to anyone!

Paul

18 de ago. de 2016

We bought our son his first car this past Sunday. Flew in from out of town and drove the car 300 miles home to surprise our 16 year old son. Best experience we could have hoped for. We will definitely be back. We would recommend it to all of our family and friend. 5 stars!!!

mbusa

12 de ago. de 2016

this dealership is one of the largest in California, so they have a large inventory to choose from. The sales team, especially Scott Hong, is very knowledgeable and will give you a great deal on the car. They understand what true customer service means!

Yihuan Zhang

8 de ago. de 2016

Mr. Brian Edwards is so friendly and with excellent customer serice. for that, we will go back to the service dept anytime we need anything.Thank you Brian, you are the best!!!

CHERYL BRANUM

4 de ago. de 2016

Sadie assisted me as soon as I drove up.very efficient and fast. by the way, I love the new facility

NealChen

31 de jul. de 2016

My experience at Rusnak was great! I came here to see Billy Kwan to buy for my cousin. Billy was able to reschedule his appointment so that he would be able to see me right away even though I called him the day I wanted to go to Rusnak. He got us a good deal on the C300 with all the features my cousin wanted. Everything went by quickly and we were very happy with the car and the service we received.We will definitely come back!

Darian1234!

29 de jul. de 2016

We decided to visit (Rusnak Mercedes of Arcadia) and we met with Denise Oka-Justice, who not only made our experience very pleasant, but also made it very quick with no hassles. My spouse and I are very happy and got a GREAT deal on a brand new 250 CLA, I was beyond excited to drive off in my dream car. The facility itself is beautiful, comfortable, and inventory is very impressive. Their staff is amazing and is all about their customers and ensuring you are happy with your purchase. To add they are extremely helpful with no pressure, no stress. Best quality service we have ever received at a dealership. Denise Oka-Justice was amazing, and very helpful with our purchase. Anyone who is in the market to purchase a mercedes I highly recommend this dealership, and ask for Denise she will take GREAT care of you! We will definitely be returning customers. Thank you Denise!!!

Danielleruc

26 de jul. de 2016

Good service as always! We are very happy abt the good quality of service at the new location. We will hope to have more opportunity to work with PJ Nan in the future. Thank you.

Garaymarcelo24

18 de jul. de 2016

Andre Voglezon at Rusnak took care of me and got me in the car of my dreams, so happy these days driving in my new mercedes benz, he made a dream become a reality, thank you Andre!!

JeremySalazar

30 de jun. de 2016

This past Sunday, I leased my second Mercedes at Rusnak. Both times I worked with Billy Kwan because he made my first impression with Rusnak a great one. Billy is super friendly, professional, knowledgable, & cares about his customers. Furthermore, the valet & service department are always super friendly everytime we bring in our car for service as well. It would be difficult to ever get a car anywhere else in the future.

viktoria

23 de jun. de 2016

I deeply appreciated the high level of the professionalism, care and quality of work at your dealership.I would absolutely recommend you guys to all my friends and family members.Many thanks!

Ronnyng

20 de jun. de 2016

Scott promised a price and the car was ready when we get there. Everything is what we expected and if you need a benz, give Scott Hong a call.

Andrew Wolf

16 de jun. de 2016

Over nice new facility although you need a few more signs are needed to direct people where to go to get the car serviced. Repairs were good but $$$$$. Unfortunately there were a lot of repairs on my 2005 C320 needed. I do have 175,000 miles so time to replace as the value of the car is $4,000 and the cost of all the recommended repairs was $4,400.

lovelysunshine

10 de jun. de 2016

First, the new Rusnak Arcadia dealer is huge and very beautiful. Second, sales Andre really helps me a lot to find a good car and get a good price. So I recommend strongly.

Leon Yeh

10 de jun. de 2016

Best Experience to lease a car from them and the Best Sales Manager Mr. Peter Liew and his assistant Ms. Celina, They are really professional and helpful to customer.

Mark Zapatka

2 de jun. de 2016

I was in for my 30,000 mile servicing and once again, everything met or surpassed my expectations. Robert Rogers, my service consultant, went above and beyond to address all my needs and get me through the process as quickly and painlessly as possible. Much appreciated Robert!Regards, Mark

Wan Leng Tin

31 de may. de 2016

My husband and I was search for a certify pre own Mercedes. We were looking at cars.com and autotrader.com, realized that Rusnak Mercedes have a very large inventory and good ratings. After we picked out the car that we want, we head directly to the dealership. A salesman name Billy Kwan came up and say Hello. He is very patient tell us all the features on the car. The finance process was quick, and we finish the process in about 2 hours. my best car buying experience ever.

tstolman

26 de may. de 2016

Never felt pressured to purchase and was given a full opportunity to explore several different options before selecting a vehicle that me our requirement. Thanks.

Kblawson

23 de may. de 2016

From home we worked with Jon to buy our vehicle and complete as much as possible so when we arrived from San Diego, all we had to do was sign the paperwork. Couldn't have been happier with the service and would definitely recommend Jon and the team at Rusnak to anyone interested in a Mercedes Benz.

J L

16 de may. de 2016

Excellent service from sales Andy Lok and finance Rebecca So. Good experiences to purchase, I did not have to bargain and play games with sales manager.

R. Smebye

6 de may. de 2016

Bought a 2013 E350. Denise was helping me. She is the best, hands down. Knowledgeable, friendly, professional. I was going to use my own credit union, and she said there was a new promotion from MB, and that alone saved me 2% on my loan. She also helped me get thousands of dollars more on the vehicle I was selling. Seriously. Who does that?!?! I would recommend Rusnak Arcadia to anyone who wants a professional, relaxed, auto buying experience. And I would highly recommend you ask for Denise. The car was perfect for me, she explained several of its features and made sure I knew how to use the more important ones before I drove off. I'm an old guy and believe me, have had negative experiences over the years, but more recently the dealers have seemed to learn how to take care of their customers, and Rusnak does an excellent job.

Ginger P.

4 de may. de 2016

They initially screwed up: They told me the car was fixed and ready, but, when I went to pick it up, it had the same problem I had brought it in for. Mike and Brian apologized profusely, lent me a new Mercedes to use while they kept mine overnight, and then made what turned out to be a lengthy and expensive repair that I paid $0 for because it was under warranty. This is the reason we have been Rusnak customers for over 30 years: Their customer service is unparalleled.

Mbenz

1 de may. de 2016

Michael Nite is the BEST salesperson I've met because of his patience, knowledge and professionalism. He was always available and provided the correct information which made this experience fast and easy. Michael is so great that two of my family members also purchased cars with him. All of us are elated with our cars, we definitely will recommend him.

MBLover

27 de abr. de 2016

First meeting with Ophelia was impressive and I will continue to request her as my SA. She's very attentive and super service oriented.I am also in the sales / service business so I know a thing or two about customer service and human nature. I've worked with many SA's and no exaggeration, she made a very good first impression.Her can do attitude is appreciated.Keep working hard in achieving the new MB "The Best or Nothing" motto.Cheers!

Carol Cracchiolo

26 de abr. de 2016

The associate was very helpful and courteous. Ofelia was my rep. She even hooked me up with a loaner car since it was over a weekend. Car was promised at the time she indicated. All was great.

fengyang

24 de abr. de 2016

our salesman PJ Nan is very frofessinal, positive, and he gave us a pretty good price. I will recommend my friends to go this store and find PJ Nan if they plan to buy cars.

C. S. Taylor

23 de abr. de 2016

This visit was in response to a recall letter. Service was provided as a routine visit.

andrea

22 de abr. de 2016

I had ordered a new key for my car and there were some issues with the manufacturer not being able to make the key for my car. The dealership dealt with the issue and were amazing. They are so friendly and on top of things. Big thank you to Alex and Michael!

Jack

18 de abr. de 2016

I had an electrical & transmission problem with my new Mercedes. I had taken it to the dealership where I had purchased it at least 8 times. They told me there was nothing they could do since the problem didn't show up on the computer. They recommended (twice) that I take the car to a different dealership. So, I came to Rusnak of Arcadia.Ophelia recognized immediately the seriousness of my problem and told me they would find the problem and repair it. And... they did. I had been so frustrated before coming to Rusnak, but then I remembered the great service that Rusnak gave me with my BMW. They came through again with my Mercedes.

Bob Okada

18 de abr. de 2016

After an accident I decided to go the Rusnak to look for a replacement. I wanted a preowned since I thought I might find a good value. I went by and looked at the preowned E Class models and saw a few that might fit my requirements. I decided to go on line and look and plugged in my requirements. It led me back to Rusnak and so their online sale person gave me a call. Andrei called me and said he had a Executive Demo they are getting and had low milage. I told him I was interested and they showed me the car and after a few conversations with my wife we decided to purchase it.I have a very positive experience working with Andrei and he was very patient and never got pushy.While waiting for them to process the paper work I met his boss, whom I believe is the Online Sales Manager at Rusnak in Arcadia. His name is Randy and he is a very enjoyable person to talk to and very courtesy and polite. I will always remember the day we purchased the car because it was the same night Kobe Bryant retired!

Aaronhong

17 de abr. de 2016

This is the best service that I never saw . Very good dealer. I will recommend my friends go to this store if they want to buy the car. Nice

Grnzone23

2 de abr. de 2016

Our salesman Peter Liew is by far the most professional car salesman I've met. The transaction was fast, easy and hassle free. Peter answered all the questions I had and provided me with the top-notch service.

edward holguin

31 de mar. de 2016

Robert always makes sure the customer is well informed in the work to be done to their vehicle. He's the only reason i return my Mercedes to Rusnak for service. Without Robert, I'd take my car to a local licensed Mercedes body shop.

Emil Babayans

31 de mar. de 2016

A very happy customer of Rusnak for several years with 5 vehicles in the family over the last few years.

Lisa Anderson

31 de mar. de 2016

Clifton was fantastic! His demeanor, attention to detail, and communication throughout our repair process has been impeccable.

Ralph

31 de mar. de 2016

Service was good! all the people were very friendly and pleasant! The car was done on time and was wash!

Yuuuuuuuu

30 de mar. de 2016

David, Jon and Andy did a great job assisting me! David also helped me get a great deal! And he is always willing to answer my questions about my C250 after the purchase.

Dcal16

30 de mar. de 2016

Too much great things to say!!!! I love my 2016 CLA250!!!! The dealership not only helped me get a deal that fit my budget and life style. I was in need of a better ins company and so they assited me in finding a better price over my current policy. Thanks Michael and crew!

gosixsix

29 de mar. de 2016

A 5 star experience at Rusnak Arcadia thanks to our amazing salesperson, Andrei Kokhno.I have been working with Andrei for about a month and a half searching for the perfect vehicle. When the vehicle became available, it was the smoothest transaction possible. We were In and out in a couple of hours and wifey has a brand new GLC!Andrei is honest, to the point, and a true professional. It was very easy to communicate with him via cals and text. He gave me pricing other local dealerships couldn't touch. Great experience overall with everyone at the dealership, but especially, Andrei. We will be back to Rusnak Arcadia. Well worth the drive from Encino.Go see the Russian guy, Andrei!

Benz boy

28 de mar. de 2016

Our service rep at Rusnak is Robert Rodgers and he is excellent, one of the main reasons we continue to get all our mercedes at Rusnak! Our sales rep is Vatche Aposhian and he is great!

kavarian

21 de mar. de 2016

Great experience, Hovsep Hovsepian gave me what I was looking for without hassle. I will recommend him to my friends and associates for future transactions.

R. Randolph Reck

19 de mar. de 2016

Everything was fine as it always is. The staff is always very helpful and concerned about the problems presented. I would highly recommend this dealership to any Mercedes owner.

Mario S.

17 de mar. de 2016

I have been to this dealer three times. I really like the car buying experience here - it is much different from say, a VW dealership. I think they are more courteous and I don't feel like I'm getting the typical "car salesman" smarminess.

Shirley

16 de mar. de 2016

Check in for repair, car available for use, took less than 10 minutes and I was on my way. I would recommend Rusnak the best costumer relation agency I have been to in my 50 years of being a Mercedes owner.

lucas

15 de mar. de 2016

l was very pleased with the entire experience! I was offered a loaner while mine was being worked on but did not need one this time.

Ok

26 de feb. de 2016

They were very efficient and polite. Good service.

D.S

24 de feb. de 2016

Brian in the service department is awesome! He is always careful to detail, explains all the service preformed on my vehicle, answers all my questions to my satisfaction. One of my tires needed replacing, the service team squeezed me in last minute I was in and out within an hour. Brian Edwards attention is what brings me back to Arcadia Rusnak, he always goes above and beyond for his customers. The service department is always friendly and courteous. I do have 2 complaints 1.The waiting lounge is disappointing-hopefully there will be more detail and attention in the new construction.2. There was a constant, annoying, low battery "beep" in the waiting lounge I ask the receptionist to do something about it, she mumbled she would look into it, but I she never returned and nothing was done. I looked for her and asked her what she was going to do about the noise, she said she couldn't do anything about it. I believe a simple call to the alarm system would have been the solution. Sometimes employees need to know they can think outside of the box. I cannot wait to see the new facilities, I expect them to be up to Mercedes Benz standard and nothing less.

J. Felix Navarro

23 de feb. de 2016

I took my car for service and it was a nice experience, i was helped by Brian Edwards and he is very professional, and one of the nicest people i have deal with in this industry.

WEN

16 de feb. de 2016

Scott Hong was great. He knew the cars, he knew how to work out a great deal for me on price. It was as pain free and enjoyable a car buying experience as I've had. Thanks Scott!

helen28chan

8 de feb. de 2016

Great service with Clifton!! Having a nice experience fixing my C250 brakes pad wear. Friendly and quick service to check my car. Really helpful to me.

Eric Yip

7 de feb. de 2016

The sun roof had sounds when driving through a curb of an entrance. This problem has been solved around 4 hours. A technician had come to my residence community to pair the gate entrance of the home link of the car. This problem has also been solved.

Geno52

6 de feb. de 2016

Prompt, courteous and competent service. Brian is the easiest and best automobile service rep. I've ever worked with, The work was done on time and as promised.i would recommend Rusnak service to anyone. Thank you.

Ernie

6 de feb. de 2016

Troubleshot the problem (nail in tire) Unfortunately, they don't patch. Everything else with the car was fine. Very good drop off and pick up service. Very good communication about the status of the car.

Chuck

31 de ene. de 2016

Great service. Friendly and helpful customer reps. Prompt service. Quick emails with documentation. I can't say more about how pleasant this was. I am really adding words to meet the minimum requirement, which is the least pleasant of this experience!!!!!!! Change the word minimum requirement to reduce customer frustration in participating in this survey!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Vincent1981

30 de ene. de 2016

Micheal Nite did a great job in helping my wife and I when we got there. He was very understanding and did not pressure us. He gave us all the information so we can make the right decision in choosing our Benz

Fanman

27 de ene. de 2016

Just picked up my second leased Mercedes from them. Love working w/ Denise Justice over there. Super friendly, very thorough w/ the details & very easy to work with. I have another Mercedes dealership closer to me but I go back to Rusnak because of Denise & their service department is top notch

rcor34

22 de ene. de 2016

From the moment I informed the dealership my car is being towed, till the moment I drove my car off the lot I was very impress with the high level of customer service I received,Robert Rodgers is the BEST! Excellent customer service, he over delivers, knew exactly what I needed and was able to communicate clearly throughout the process.

Kevin

16 de ene. de 2016

He helped us go through many cars until we found the perfect car and when we bought it he was very patient also he graves us a good deal.

poky

16 de ene. de 2016

attended quickly, finished service order in less than 10 minute.shuttle service was much improved from last visit in term of timely manner. update service status with text and pay on line is a plus, however making appointment online still need to be improved.

N Melwani

12 de ene. de 2016

Fast, prompt, curteous service and staff overall; waiting room was a little messy and could use a refresh; quality of service seems to be done well but not enough time to fully evaluate any issues.

Jacqueline Bailey

12 de ene. de 2016

This is the second time I've taken my car in for service, and the experience was the same both times excellent. I also purchased my car from this dealership.

Yolanda Wan

11 de ene. de 2016

Peter is awesome! Best car shopping experience ever.

Lchen818

7 de ene. de 2016

The sales team was very helpful and prompt to respond to my pricing requests. They did their best to match the best offers I received from other dealers. No bait and switch like some other downtown dealer just honest and straightforward answers. The finance manager was also very helpful and did her best to get me best pricing and lease rate for additional add-on services.

Reed Eisenhauer

3 de ene. de 2016

Andrei Kokhno is clearly the best car lease and purchase rep I've ever worked with.

Yvonne

3 de ene. de 2016

brought my ML350 in for brake replacement. Service advisor Stacy Yee was great. She helped me with all that's needed to keep my car in good condition. I'm very happy with all the services received during this visit.

Ed

2 de ene. de 2016

I am working in Encino, California. So initially, I decided to lease a Mercedes from the Mercedes-Benz Encino, and the service there was in one word horrible. Then I decided to call other dealerships to find a good deal. When I called Rusnak/Arcadia, Andre Voglezon answered the call, and promised to get back to me quickly with a great deal. He really called me back soon, and gave me the best deal I could imagine. To my request whether that was serious he told me, "I'm not the type of a dealers who don't keep their words. Whatever I tell you is the truth, and I will keep my promise." He was so convincing that I immediately started driving to their direction. When I got to Rusnak/Arcadia (after driving many miles), I was surprised how Andre met me very professionally in front of the dealership, and immediately pointed to the car he was talking about. The car was beautiful and armed with all the requirements I had asked for; moreover, it was already washed and reserved for me so that nobody else could take it. Then they finished the paperwork (which they had already started to prepare before even I arrived) - as soon as possible - with the best price and terms I could get in any other dealership in California. In short: great service, professional attitude, unbelievable prices, and the best experience I ever had with a car dealership. Thank you so much Andre!

Natalie V

2 de ene. de 2016

Rusnak was fast, reliable and helpful. They promised me a courtesy car to go to work and when they unexpectedly didn't have any, they rented a car for me to use. Thanks Rusnak!!!

benzlovers

31 de dic. de 2015

Came to help have my parents car serviced and decided to throw around thebidea of getting one myself. This isnt my first car in purchase so i knew what good and bad service is like and from begining to end the group at rusnak including Michael in sales were wonderful. They earned my business proefessionly and fairly and will have my future business

LeeWu

31 de dic. de 2015

Shopped around the area and found Rusnak / David L. gave the best price. The customer service was top of the line. It was very professional and fast. I would recommend David / Rusnak to all my friends & family.

Mario83091

31 de dic. de 2015

Oscar had fantastic customer service from beginning to end. He made the whole process very easy and made me feel comfortable the whole way through. He took the time to make sure I was satisfied with my choices. Pleasant experience overall.

ntran288

28 de dic. de 2015

I have been buying cars with PJ. He away give us great service. He give my all the information and finance information so I can make the best purchasing decision.

VAHAG ABRAMYAN

28 de dic. de 2015

Had a great experience with Rusnak crevice adviser Ophelia , she kept me up to date at all time how fare were and what was being done to the car.

Brian

28 de dic. de 2015

Overall everything is good, When I choosing this car I comparing wit bmw328i and the Audi A4, cuz I have a old model c300 in China few years ago, so finally I still choose the c300.

Jin wang

27 de dic. de 2015

This is my first time buying a car and the process is very long but Ghaled Gawad is very nice and patient to help me out. Thanks so much!

Patty Gonzalez

27 de dic. de 2015

ophelia my consultant was excellent! She explained everything and was very patient when I ran late to pick up the car, she showed me the replacement to my GLK the gle . She was great to work with!

kangx1158

22 de dic. de 2015

The best experience ever! Super! People are so nice. I have started recommending this place in my friends circle. The whole process was very efficient, too.

janiephd

19 de dic. de 2015

Even though I was not pleased with Mercedes warranty coverage, I cannot say enough about Stacy Yee. She went over and beyond in providing service to me.

Cpgambia

19 de dic. de 2015

I want to thank and congratulate everyone for their great service but especially to John Mongomeryas the best sales man And Brian Edwards excellent service person . Our family is very happy to do business with you.Thank You

josh0717

16 de dic. de 2015

she is very nice and give us a very good deal, and find us very good car for my wife, she like is very much ..hope you guys serve better than sales thank you

Sergio Navarrete

16 de dic. de 2015

Brian Edwards was outstanding in his service to me. I will highly recommend him to all my friends.

Silvana

13 de dic. de 2015

During Thanksgiving week, my husband and I decided to purchase our first Mercedes, we went to Rusnak in Arcadia after visiting several other dealers. We were greeted by Angel who was very nice and showed us around, best part was that she not pushy at all. She then introduced us to Peter Liew who was not only very helpful but extremely knowledgeable in all things Mercedes. After deciding on a car Peter and us started to negotiate, he was very accommodating to our budget. Peter Liew really understands what people need and want in regards to service and delivers it with excellence. We are thinking on buying another car in the next 6 months and without a doubt our first call will be to Peter Liew.

Wayne Collins

10 de dic. de 2015

Andre Voglezon who is a Sales Consultant at Rusnak Arcadia gave us THE MOST INCREDIBLE CUSTOMER SERVICE. We are very particular and Andre V. was so kind and answered all of our questions. We were leaving to go out of town and told him we wanted to stop in the dealership and purchase a E350 and only had about 20 minutes. He had the paperwork all ready for us to sign when we got there and the finance dept. got us out of there in a flash. After we purchased the vehicle Andre spent a great deal of time going over each detail about the car. Since then, we have called and he has always returned our calls immediately. AMAZING! Sayde is also great in service. She has helped us over the years and has always been super professional. A great experience all around. We could not be more pleased. Thank you so much. Myone and Wayne Collins

Jess

8 de dic. de 2015

Just want to say a big THANK YOU to SAYDE - you always seem to accommodate all my needs and provide most excellent service with a smile in your voice !! Your the reason I get my car serviced there - I know you'll take of all my car needs without hesitation!!! AWESOME

Arshak Kouladjian

8 de dic. de 2015

Excellent job yor device department provide keep doing good job

tommythai

5 de dic. de 2015

Scott is very knowledgeable, he knows all the features of Mercedes and was thorough in explaining them to us. He is very patient and resourceful. I am very happy with his service, he helped make the deal work for me. I thank him for his hard work and making the deal work for me. Overall, I will recommend him to anyone who is looking to buy a Mercedes.

Amalya Nranian

4 de dic. de 2015

Hello my experience was excellent everything been handled with great care my expectations extremely satisfied I would like to thank for service advisor Robert Rogers and his manager Mike and also Vatche everyone been excellent they deserve the best I will recommend to all my family and friends to Ruznak Mercedes in Arcadia Thank you for great service and all attention that you give to me Great job Happy holidays to you Amalya Nranian

Nick

3 de dic. de 2015

Great experience overall. Great customer service. This is my first Mercedes so I am pleased thus far. i would recommend rusnak absolutely. Leaps and bounds improvement over my previous car brand (another German)

Angela13

1 de dic. de 2015

Everyone at the dealer was extremely personable and customer focused. As I observed the customers and employees interactions it made the new purchase process time not important. It was a wonderful experience from the Begining!!Andre was amazing and deserves a raise!!

rkdlaw

1 de dic. de 2015

Very friendly and knowledgeable staff. We called to have service completed on our Mercedes E350. The vehicle was completed on time and the staff even made courtesy calls to give us updates. Thank you!

pcl5006

30 de nov. de 2015

We leased our first Mercedes back in Aug of this year. Unfortunately, the vehicle was totaled approximately a month later. We texted Mike Nite, our sales representative to see if he could perhaps help us with replacing our vehicle. We came back to Rusnak, hoping they would be able get us the same car, for the same payment! They did better. When we arrived, Mike had already set aside our same car, but...with a couple added features. Mike and his manager, William, worked super hard to mirror the previous deal we had gotten on our previous car, despite the August manufacturer's incentives no longer being available. I highly encourage you to visit Mike Nite at Rusnak because he can and will make it happen! We are so happy we got to work with him on our first Mercedes and he came through for us on this replacement!!!

Peter Liew

30 de nov. de 2015

Great buying experience with Peter Liew & his team.

Donnell

28 de nov. de 2015

What's to tell, you guys are fantastic, work was done on my Mercedes very quickly and very professionally. I will return and advise all my friends and family about this great dealership. Let me also say that, Ms. Ophelia Wang was the best, from start to finish she handled everything. Very professional, very caring. Everyone I came in contact with was very professional, yet treated me like they knew me forever..........Well done,Donnell

italialp

27 de nov. de 2015

I was in the market to upgrade my current primary car and had decided to purchase an E350. Did my homework and shopped around at 3 different Mercedes-Benz dealerships before finding the perfect car that matched all my shopping criteria. Got in contact with Debbra Pound who got me to come in for a visit and made sure the car would be ready for me when I arrived for a test drive. I could not be more happier with my experience at Rusnak Arcadia and the staff that I interacted with. Debbra made sure I was well taken care of and explained everything I needed to know. Since I was paying cash, I still met with Joanna to finalize paperwork and work out paperwork and add extra coverage that I was interested in and she was very helpful and informative and made the process a breeze. I am so happy with the car I bought and I highly recommend if your in the market for a new or used luxury, make sure you see Debbra over at Rusnak before anyone else. I guarantee, you won't go anywhere else. I'll be back when its time to buy another Mercedes :)

Valerie P

27 de nov. de 2015

Every single employee goes the extra mile to give great service to the customer.

Donna Williams-Hill

23 de nov. de 2015

Excellent product / excellent service. The purchasing process was streamlined as we discussed much of what we were interested over the phone before we went to the dealer

nuyrstar

22 de nov. de 2015

This is my third Mercedes, and second from Rusnak with Denise Oka-Justice. Once again, she took care of me, and got the exact car I wanted. I absolutely love love my new car! She is extremely helpful and made sure to give me the best deal. It has been a pleasure buying a car from her and I look forward to continue driving a Mercedes and working with Denise.

Elzen Jason

21 de nov. de 2015

This will be my go to Mercedes Benz Dealer going forward. Our initial contact with this dealer was with Andre Vogelzon. We called Thursday evening after work to check availability of a particular vehicle. Andre assured us that it was still available and made an appointment the following day to take a look. Mind you that this was not the only dealer we searched. We searched all around Orange County where we reside and found this particular vehicle in LA County that had what I wanted in a vehicle with specific MB packages. The color and the condition of the vehicle is in mint condition. Couldn't be happier with the purchase. We've dealt with Rusnak before in the past but with Rusnak Audi Pasadena with a previous vehicle.Of course this would not have been made possible without the Excellent Customer Service of Andre Vogelzon. His professionalism is second to none. He is very patient and knowledgeable of the vehicles he sells. I in particular is a car enthusiast and know what I want in the vehicles we buy. He answered all of our questions and then some. We were able to negotiate the best price we can live with and made a smooth transaction. He is very attentive to our needs. For one thing Andre, made sure my wife and daughter were okay while we waited our turn for the Finance Dept. He would always check up on us to see if we are doing okay. We come from a BMW family. This is our first Mercedes Benz and hopefully not our last.Our family couldn't be happier by they way Rusnak / Arcadia and Andre Vogelzon treated us.It was a great experience without being pushy or a hard sell. I will definitely come back and dealwith Andre Vogelzon for all my future purchases. By the way, they have all the nice AMG vehicles in their showroom that makes me drool I will recommend this dealer and Andre Vogelzon to my close friends and family.Best regards,Elzen Jason

Rena

18 de nov. de 2015

I took my vehicle for detailing. It looks almost brand new.Thanks to Robert Rodgers I had excellent service and price as well. Thank you all.

MONICA NG

17 de nov. de 2015

THE SERVICE SALES ADVISOR - MR. CLIFTON HSU IS VERY PROFESSIONAL & FRIENDLY. HE HAS EXPLAINED VERY DETAIL FOR THE SERVICE. I WILL HIGHLY RECOMMEND HIM TO MY FRIEND.

Dave

16 de nov. de 2015

very good service although the brake repair was not cheap.

Damian hillseth

14 de nov. de 2015

These guys and girls are great. Mike marsh has a fantastic team to work with. From rodger to peter Lui. The Way I am dealt with make me feel like a VIP.Thanks againDamian

eliany09

13 de nov. de 2015

I love going to this Rusnak Dealership because of my service adviser Robert Rodgers. This dealership is further away from where I live, but I do not mind making the drive so that I get the BEST service!He always gives me professional advise and they charge a fair price.

Julie Mack

13 de nov. de 2015

I appreciate that Mercedes heard my complaints and immediately called me in to take care of the issues that I had with the way the technicians left my car. They were very helpful and took care of the problems. None of us are perfect, but admitting that you made a few mistakes and taking care of it speaks volumes to who you are.Thanks to Brian and Mercedes for your help.

Doris

12 de nov. de 2015

I think my service representative Robert Rodgers is very professional and has a great disposition.He makes bringing your car in for service pleasant

Patrick

7 de nov. de 2015

I am always treated with the utmost courtesy at Rusnak, Arcadia. My car was ready on time and problem was fixed. Heck... they even washed the car for me. Couldn't be happier with their service.

JCFernandez

6 de nov. de 2015

If you want a Mercedes-Benz RUSNAK Arcadia is the place to go! I had wanted a S550 after making of the mistake of getting into a dreaded Panamera and dealing with the car dealership hassles I'd suffered through many times before, I gave RUSNAK Arcadia a chance. When I finally walked through the door of Rusnak Arcadia, I found it was not only painless but actually pleasurable, and by far the best new car buying experience I've ever had. I was approached by Denise Justice and this was by far my greatest car buying experience. I would recommend her to everyone. She was extremely friendly and very knowledgeable about all things Mercedes. She was great in answering all my questions to get me into the car of my liking. I can't wait to get my next Mercedes from Denise and Rusnak Arcadia. Thank you.

C. Horton

6 de nov. de 2015

Robert Rodgers continues to provide fast, friendly and professional service. For years I have used RUSNAK Arcadia for all automotive services for my 2007 CLS 550. Their policies, staff and service center continuously provide a level of service and appearance far above that provided by other dealerships. They are a credit to the Mercedes brand. .

Evangelos

5 de nov. de 2015

Met with Robert the service advisor. He explained the service process and he was very prompt and professional.The mechanic Nikos did an excellent job working on my car. Nikos sets an example for the other mechanics. He raised the bar to the level that high end dealerships should have.Thanks for the superb experience.Evangelos

CHERYL BRANUM

4 de nov. de 2015

Sadie is so helpful. she is knowledgable, emailed and text me with my apt time.I really appreciate her great service

Gene Gregg

4 de nov. de 2015

Brian in the Service Department was outstanding in taking care of my service needs. Prompt, efficient and courteous.

roger

3 de nov. de 2015

I have used Rusnak to service my car on a regular basis and also fix or replace any worn parts for years and have always found their work and their attention to my needs excellent.

Jeannie Atkinson

3 de nov. de 2015

Rusnak/Arcadia Service Department is very professional. They analyze the problem, give you a fairly close estimate for the amount of the repairs and provide the work once you approve it. They keep you apprised of the progress and let you know when your vehicle will be ready. Best of all, if you've had major repairs, they test drive your vehicle to make sure all is fine before they return it to you. If you make an appointment, you can also arrange for a C300 loaner car to drive while yours is repaired. They are friendly, professional and make servicing a breeze. It was a great experience!

Tcsurfergirl

31 de oct. de 2015

I needed a new car and decided on Rusnak Arcadia. Debbra Pound contacted me and my experience with her was impeccable! Debbra is extremely knowledgeable and personable! She was able to get me a great deal! The entire experience was smooth and enjoyable! I will recommend everyone I know to see Debbra.

1stTimeMBOwner

30 de oct. de 2015

Other brand dealerships were not helpful, even obnoxious. Jon Montgomery, in particular, at Rusnak/Arcadia made shopping for and purchasing our new MB an actual pleasure -- not something many people say about the car buying experience. Jon was informed, helpful, attentive, respectful, , and supportive of our decision making process. He helped us find the model and features we wanted at a good price, including a fair trade-in value for our old car. He and his team were happy/eager to answer all our questions, provided very patient and helpful guidance for using the car's new technology -- even to the point of inviting us to call at any time and to return in a couple of weeks to ask them more questions about how to use the car's many features. They actually want us to be happy with their product, while salesmen at several other dealerships lacked basic information about the models we were interested in, or ignored us, made us wait over an hour just to look at and test drive the kind of car we wanted, or acted too desperate for a sale. LIke Goldilocks, we found Jon and Rusnak/Arcadia in general to be "just right" for us. We have owned the car only a few days, so I won't know about their service dept for awhile (I hope). But I can readily recommend the sales department to others.

Anya

30 de oct. de 2015

I was pleased with my visit, friendly and quick and easy service. I will definitely come back and recommend all my friends to come to Rusnak Arcadia.

Marlys Drange

30 de oct. de 2015

Excellent service. This review site on the other hand was annoying. Wouldn't take my review because it was too short.

Rachel Ten

28 de oct. de 2015

I appreciate that Sayde Lytton works with me whenever I need to bring my car in for repair. She is very professional and knowledgeable. She notifies me right away about what needs to be done and the cost of the service. Her customer service skills are excellent.

jackwon

24 de oct. de 2015

Purchasing a used car from dealer went pretty good also getting extra year warrantywas nice and our salesman was help us step by step to purchasing and financing as well.

Raymond Chan

23 de oct. de 2015

Thank you for all professional service. It's great

freeinet

22 de oct. de 2015

I've made deposit for a GL450 for a few months now, Called and emailed this sales and got no response. As a MB owner, this is the worst service I have ever got. Horrible experience... Looks like I will shop somewhere else.

Lucy Durazo

22 de oct. de 2015

Excellent! From the moment I drove in, everyone was very courteous and helpful. Since I made an appointment, I waited in their very comfortable lobby, and the wait was very reasonably. My car was delivered nice and washed! Thanks to the mechanics, the service advisor, Ophelia Wang and all involved.Thanks again for the courtesy!

Christopher Rosen

22 de oct. de 2015

It was the most relaxing experience I've ever had purchasing a car.

marannmb

21 de oct. de 2015

We were very impressed by the friendliness and professionalism of the people that we came in contact with! Our service representative went way beyond the call of duty to get our car serviced quickly and efficiently, which reflects the reason why Mercedes Benz has maintained their overall ranking as a superior automobile, and why I certainly would recommend Rusnak as my dealership of choice!

Mike

11 de oct. de 2015

Rusnak was the only dealer that had the Mercedes GLE 350 with the options I wanted, and the price was exceptional. The paperwork processing time went very smoothly thanks to everyone involved.

HA

11 de oct. de 2015

Excellent staff and customer service? Definitely one of best dealership I've visited.

MRobbins

10 de oct. de 2015

Wanted to pay off lease on my E350. Dealt with Andre Voglezon. He was professional, knowledgeable, polite, explained everything thoroughly and answered my questions completely.

adam

8 de oct. de 2015

They are so professional. I am a veteran. They gave a lot information that I can use , to get discount. They are knowledgeable and so nice.

yyhlhh

8 de oct. de 2015

Peter Liew was the one that gave me a great car buying experience, I would recommend to all my friends and family to him as well!

Nader G

7 de oct. de 2015

Well all what I can say is this car purchase it was the best in my life from the minute I get into the dealership until I get out with my new car it was fast and the most relaxing straightforward experience ever my salesman was so experienced know exactly what I want and he made it fastest and car purchase I ever made100% hassle-free

G LE FAVE

7 de oct. de 2015

COULD NOT BE HAPPIER WITH THE REPAIR PERSONEL - BRIAN EDWARDS.ON TOP OF HIS GAME!!!

DY

6 de oct. de 2015

Andre V. is a professional sales.He always serviced for me with his smile and his patience. He is always patient to answer all my questions.He took care of me very much from beginning to the end. I highly recommend him as your sales.

Myla

2 de oct. de 2015

Excellent service. Polite & caring staff.Complimentary ride back to retrieve my car wasn't such a good experience. Another customer had to be picked up after driver picked me up & this customer lives so far from where I live & it took soo long while normally it would be a 10-15 minute ride only.

Nicole Lai

2 de oct. de 2015

Very nice lounge, wished there were snacks. Don't actually need snacks since you already have that snazzy coffee machine, but would be nice addition. 10/10, would recommend.

MSTan

1 de oct. de 2015

Extremely happy with the service provided not to mention how fast they completed the job. Friendly staff and gave me the utmost attention to the issues with my car. Thank you!

Autumn

1 de oct. de 2015

Always impeccable service, have used them since 1984, never dissapointed . Have known the service manager .Mike Marsh since before he was service manager, is of the nicest people I know

Frances

30 de sep. de 2015

We have used the service dept. before and we were satisfied. We just leased a newcar with Rusnak and the experience was very positive. I definitely will do businesswith them in the future.

Dean

30 de sep. de 2015

I had the pleasure of working with Andre during my purchase process of a new GLK250. This was my first purchase/lease of a Mercedes Benz and my experience was fantastic. Andre and the team were informative and helpful as we drove multiple cars and reviewed a number of purchase and lease options. After purchasing cars from Audi, Cadillac, Acura, Toyota and others, this is at the top of my list as an overall experience.Thanks Andre!

Catherine Sezgin

30 de sep. de 2015

Excellent! Communication consistent, car repaired thoroughly, and loaner car addressed in a timely fashion.

jma3339

27 de sep. de 2015

Thank you Brian for your attentiveness to the maintenance of my car and for the updates.Please let me know when windshield wipers go on sale.Thank you!Joan Abu Bakir

De Great

22 de sep. de 2015

Andy Tan and Joseph Ovsepyan are very helpful in assisting what I want. They are very knowledgeable and professional. The process of buying is very smooth and fast.

rob billow

22 de sep. de 2015

Service was good, drop off and pick up were fast, people were all friendly

Richard Lamb

21 de sep. de 2015

Excellent car and excellent dealer. Extremely satisfied with both.

Valerie P

20 de sep. de 2015

I am always treated respectfully at this dealership. They go above and beyond. Service technician Israel responded quickly and professionally to my dead battery issue and came right out to my home to charge the battery and diagnose why the car would not start. The next day when I went in to the service department to have the battery checked out Israel met me at the desk as he, too, wanted to know the cause of the problem. The entire staff was helpful and professional. It's a pleasure to have my MB E350 cared for at Rusnak Arcadia.

DrKevinDC

17 de sep. de 2015

They took the extra step to do everything for customerservice that was required and more. I was in a hurry to get to a meeting started before the shuttle service was available and they made the shuttle happen for me.

babiana

17 de sep. de 2015

When I called and spoke to Denise for appointment, she was very attentive to my needs. So,when I walked in, the car was ready for me to see. She is very accommodating, friendly and professional.Andy Tan was detailed, quick and nice.

Lunaness

16 de sep. de 2015

My service adviser is awesome! Brian is always attentive, courteous, and extremely helpful. The gentleman at the courtesy vehicle area was also very helpful and friendly. Both are awesome staff and make my experience at Rusnak a good one each time I get my GL 450 serviced.

Lu

13 de sep. de 2015

Great customer service! Brian Edwards was very professional.The waiting area had great guest wifi which allowed me to connect to my work, which meant no downtime while waiting for my car to be serviced.

Alan K Leung

12 de sep. de 2015

System is so organized .Sales Consultant is very professional I would say more than perfect.Attitude is so amazing ,I like my car very much.I am highly recommend all my friends should visit this place whenever you want to get a car .I learn a good lesson from P.J.Nan of how to pick a car that exactly fit for me.Thank you so much for all his advice and recommendation .

Bentot11

10 de sep. de 2015

Am very satisfied to the service. Job well done no doubt. Had been with this dealership since early '80. Had tried 2 others but beyond compare. I salute Rusnak/Arcadia

guguking

4 de sep. de 2015

Good sales experiences as always, provide great options to my needs, and always support the request I made for my purchase. Also price is reasonable.

AC_Mercedes

3 de sep. de 2015

I just want to say thank you for making the purchase so easy and the extra effort Willy and Tyler put in to make things happen. My wife loved the car and you have earned yourself a loyal customer. Tyler's wife baked me some cookies that were incredible!!!. I walked away with a new car (happy wife) and cookies for me, it doesn't get better than that. Thanks again Willy and Tyler for the great experience, you represent the Mercedes brand so well.Adam CaldecottPresidentBristol Farms

Hank

3 de sep. de 2015

Really friendly and very nice deal. Will recommend friend to visit here

Myrtle K. Simon

23 de ago. de 2015

Have had a pleasant 4 years leasing. I bought my last car.

Johnny

23 de ago. de 2015

Great overall service from start to completion. Five starring performance by everyone.

Cynthia P

22 de ago. de 2015

This review is for the service department ... And I have to say that Clifton is amazing. Clifton is so helpful and always listens to all my concerns and makes sure that everything is addressed.Thank you so much always for your help Clifton. And to Rusnak Mercedes.... Clifton is truly an asset to your company.

Ted

21 de ago. de 2015

Robert is my new Service Rep. Has been very thorough with my needs and time. He is able to answer my questions of possible trouble my car has without having to ask someone else. Keeps me informed on status, etc.

CLA250

20 de ago. de 2015

The service technician and entire staff was very responsive, extremely professional, friendly and cordial. Makes my experience going there an ease. Thank you for always making my service visit a pleasant one.

Mark Z

20 de ago. de 2015

My service representative, Robert Rodgers, went above and beyond related to my 20K scheduled service by addressing a problem that I had with some surface blemishes on the hood of my vehicle. His actions made this the best vehicle service experience that I have had. Much appreciated Robert!Mark Z

Wai Lam

20 de ago. de 2015

Great sales. Straight to the point. Only took 2 hours to finish the deal. They close at 6pm on Sunday but still welcomed me to start the deal at 5:55pm. Very professional.

Kelly Chen

16 de ago. de 2015

Peter Lieu, my salesman, did a fantastic job on finding me a dream car, CLA 250. He's very professional as in terms of service and knowledge. I had a great experience with him. I'll definitely refer him to my friends and families.

Dear21

12 de ago. de 2015

No real contact with employee(s) dropped off after hours which helps my work schedule. Picked up 5 pm next day routine maintain . Car clean n running well

Edgar C

12 de ago. de 2015

Everything was taken care of promptly and under warranty. Thanks Ophelia and Stacy!

Paul P. Young

10 de ago. de 2015

I brought my vehicle in for scheduled service. As always, the service was excellent. I was promptly notified that my repair had been completed. Moreover, I was notified that my brakes needed servicing, thus I was happy I would not need to bring the car back for a second service visit.

TING

9 de ago. de 2015

Always meet my requirement and great service! Explain clearly, offer better pricing, wash car clean after service. Fast shuttle service

sam

8 de ago. de 2015

Brian Edwards knows my vehicle! He was very professional and he clearly advised me of the work that needed to be done. Brian, as always, was very compassionate and ensured that the job on my vehicle was completed on time. Thanks Brain. Sam

Happy customer

6 de ago. de 2015

Stacy in the service dept is the go to service rep. Timely great customer service trust worthy I cannot say enough about her professionalism.

Jody P.

5 de ago. de 2015

My Service Consultant, Robert Rogers, is always fabulous - very friendly, courteous and accommodating.

SabrinaZ

3 de ago. de 2015

One of my best car buying / leasing experience. Vatche helped me pick the color , features. Communicated via text, email, phone as I was in San Diego. Answered all my questions in time with full satisfaction. Also Vatche drove the car to San Diego to deliver it to me as I could not come to pick it up. Very friendly, professional, helping he is. I am very happy with Vatche. He is excellent salesman . Personally I will rate him the best!

Srperzyna

1 de ago. de 2015

Ophelia was very helpful with my service issue. I highly recommend. She coordinated computer diagnosis and promptly relayed results. She was friendly in her approach and provided frank advice about what to do next.

1652

1 de ago. de 2015

I took just minutes to check in the car and to get it back. Great attitude of staff, polite and friendly. Professional service all the way.

Ethelc

30 de jul. de 2015

I'm impressed with the professionalism and courteous service I alway received from the staff, from Robert Rodgers to Andrew and every valet employees who handled my car. Thank you for excellent service. I believe that the quality of work is outstanding.

Carol

28 de jul. de 2015

Every person I came in contact with at Rusnak/Arcadia was so pleasant and accommodating. ! have been to more luxurious Mercedes dealers, like the kind that have a Concierge greet you with a Mercedes bottle of water and offer high end snacks. But none can beat the friendly smiles and warmth of everyone at Rusnak/Mercedes! Thank You, Carol Kemm

030789

27 de jul. de 2015

Very professional from the time I walked into the dealership to the time I drove off in our new Mercedes Cabriolet which was parked right in front.

Arif

27 de jul. de 2015

Mike Nite in sales did an excellent job, very knowledgable and helpful..

Peetsie's Mom

26 de jul. de 2015

It's a great feeling to have trust in your service advisor. When I hand my keys over to Stacey after signing my initials and signature to forms, I know she will make sure my car will be taken care of while making sure I am not inconvenienced in the least. She gives me the necessary updates and my car is ready when promised. At other dealerships, clients might dread having to take their cars in to be serviced, but it is a pleasure to come to Rusnak to see Stacey. She is the consummate professional and the main reason I go to Rusnak for my service.

Avery013013

26 de jul. de 2015

Khalid Gawad is A+... I will recommend him to my friends and family. And, I will be back when my lease is up to get another Mercedes. We will likely be in the market for a bigger car soon.

off2bfe

25 de jul. de 2015

My service advisor Robert is someone who took his job to heart. He knew what he was doing and understood his customer's needs. Totally love his positive attitude.

Mimi

25 de jul. de 2015

Our salesperson was very calm and pleasant. No pressure. Bet professional. His name is Jimmy.

Ljw16

24 de jul. de 2015

Professional responsive timely cost effective From start to delivery seamlessI couldn't have asked for nor received better careEach e mail and or phone call answered within minutes of my sending/calling

Kenshin

20 de jul. de 2015

P.J. Nan was so helpful in explaining what was going on. Totally recommend his customer service. We were there for a significant amount of time and he was very patient with all of our questions.

Mike Hale

20 de jul. de 2015

Robert Rodgers is the easiest and most genuine representative that I have ever dealt with at a dealership. Makes what one would normally expect to be a painful service process into just another non-eventful calendar note in my day...

Amir-Said'Es

18 de jul. de 2015

The service was excellent. Ophelia greeted me and we chitter chatted as if we were previously acquainted. She saw me with a same day appointment. She then directed me to the customer lounge and let me focus on personal things until my car was ready. She has a great personality, very upbeat, on top of everything she works on, and pleasant.

Yoon

15 de jul. de 2015

Way better service provided than my previous dealer!Thanks!

Carlover

13 de jul. de 2015

I had a great experience dealing with my sales person Denise Justice, she was extremely knowledgable and very professional. The entire staff was very helpful in the sales process.

Nidia

10 de jul. de 2015

The Service consultant, Stacy Yee, was extremely helpful and friendly. She explained what needs to be done clearly and made sure that I understood. She is so friendly and thete is always a smile on her face.

Annieteoh

10 de jul. de 2015

Recently leased a GLA250. Philip Chow was really helpful. Transaction was smooth and pleasant. He makes the deal I want happen and makes everybody happy. Highly recommended.

kayla169

9 de jul. de 2015

Brian Edwards is well deserving of his corner office as he provides THE best service every time. This is my second mercedes and fourth year bringing my cars to this service center and if we weren't moving out of state, I would never go anywhere else!

Charles Thacher

9 de jul. de 2015

All the staff are very helpful. My Service Consultant Brian Edwards always takes how ever much time to answer my questions or take me over to other department to get my other business taken care of. I am always very happy with the service and the way I am treated.

Remy Ashe

9 de jul. de 2015

Robert is an excellent service advisor. He is always so very helpful and nice. Thank you.

Xiuyu Jia

8 de jul. de 2015

This is my 3rd year doing service with Rusnak. I bought my ML350 here too, and everything here is good. Stuffs are helpful, and alway smile.

Jessie

8 de jul. de 2015

I used to live in the Pasadena area and used Rusnak for service. I moved nine years ago and now live over 2 hours away and still go to Rusnak for my car's service needs. I've tried dealers that are geographically closer, but I feel the level of service is worth the drive. Outstanding service staff!

SusieQ

7 de jul. de 2015

Before moving out of the area this was my go-to dealership for service. Happened to be back in town when my engine light came on so I emailed my favorite service advisor, Brian Edwards, and got I first thing the next day. Brian always responds quickly and is always friendly, professional and enjoyable. I got right in, quickly got a loaner car and before I knew it Brian was calling to say my car was ready for pick up. A+++ all the way!

disene

7 de jul. de 2015

The service advise is honest and helpful. She gave us a very fair price. We are loyal customer to them. And we bought the vehicle there.

250slk

7 de jul. de 2015

Robert in service knows his stuff and handles it efficiently and quickly. Follow thru is good. It's a pleasure getting my car serviced here.

LAI4140

7 de jul. de 2015

BECAUSE THE GOOD SERVICE PROVID AND UNDERSTANDING CUSTOMER WANTAND PROVID SHUTTLE SERVICE, ALL SO, CAN MEET CUSTOMERS URGENT REQUEST,OVER ALL, THE SERVICE IS BEST

ysstc

7 de jul. de 2015

The service advise is honest and helpful. She gave us a very fair price. We are loyal customer to them. And we bought the vehicle there.

kenny

7 de jul. de 2015

the service person CANDY was very very nice.the service advisor Stacy was helpful. She made many great suggestions.

Eli Lopez

7 de jul. de 2015

Professionalism, courtesy, attention to detail, and thoroughness were brilliant!

Ed Ceballos

7 de jul. de 2015

My service rep, Ophelia Wang, was very courteous and professional. My wife's vehicle was returned at the exact time promised.

William

7 de jul. de 2015

Brought my car in for a computer problem, Brian Roberts immediately recognized the issue, told me what it was, the solution and how long it would take to repair. He meet those parameters.

Helmut

7 de jul. de 2015

Great Dealership; both, sales and finance dept. as well as especially service dept. outstanding!

Debduck838

29 de jun. de 2015

A few days ago, we went to Rusnak Arcadia in response to a letter we received from them. The letter made us curious as it contained a lot of incentives. Luckily, Andre Volglezon took care of us. We were currently leasing the E350 and our term wasnt over yet, but since my husband has always wanted the ML 350, we asked how it was possible to upgrade to that model. After my husband chose the White ML350 4matic with all the options he wanted, Andre was patient to work on the figures and by the end of the day, we were happy and ended up driving the ML350 4matic. This is our 4th lease experience with Rusnak Arcadia. Andre has always been our trusted Benz sales specialist. He is very professional and knowledgeable on various Benz models. More importantly, he has extraordinary people skills. From the minute you meet him till the very end of the transaction, he will treat you like a VIP. We always go back to Rusnak Arcadia because their Personnel and Service department is exceptional. Thanks to William for facilitating and making our final monthly computation feasible. AND, If you are lucky to have Andre Volglezon as your sales specialist, you will be very happy and pleased because he will work for you to make the car you aspire for...happen!!! Andreyou did it again ?

Sueyen

31 de may. de 2015

If you are looking for friendly and knowledgable sales associates, look no further. This dealership is top notch. I enjoyed my experience there. Andre Voglezon made it even better with his level of professionalism and expertise. Check them out!

JoanLu

28 de abr. de 2015

I just leased a new CLA250 with Andre and this is my first Mercedes. He was very helpful and professional that makes a complicated process easy and fast. I'm very impressed with the high quality of service that Andre provided and would definately recommend him to my other friends who are considering to buy Mercedes in the future.

Mercedez-Benz C300 Owner

23 de abr. de 2015

Few months ago, I was about to return my leased car (C300 model) which I liked so much. Fortunately Andy Tan answered my phone call. He gave me an impression over the phone that he is very friendly, approachable, someone to whom I feel very comfortable to talk to, a great attitude in reaching out to help me. Because of his enthusiasm and fabulous personality, I went in to see him & to discuss with him if I can purchase the car instead of returning it back to the dealer. I was very glad that I am the owner of the car now because of Andy Tan. He gave me excellent service. He tried his best to help me in getting the price close to what I had in mind. I would highly recommend him to my friends when they need a sales person.

careymartine

3 de abr. de 2015

Andre came highly recommended to me and he surpassed every expectation I had for him. He was not only honest, kind and helpful but extremely professional and dedicated. I never want to buy a car from anyone else again. I've now had my Mercedes for 5 months and I'm still as in love with it today as the day I bought it. Thank you Andre and Rusnak Arcadia for such a wonderful car & car buying experience!!

Christina

30 de mar. de 2015

Andre was the best sales person and made my day when I got my car e400 coupe! This was the best experience ever. Christina T. (Pasadena)

SeanB

9 de feb. de 2015

Joseph at Rusnak Mercedes-Benz just helped me order and purchase my dream car. I have been to several car dealerships and I was pleased with the service and attention that I received here. They listened to my needs and ensured that everything was in order. It was a great experience and would recommend them to anyone.

stella

27 de ene. de 2015

friendly, understanding and satisfied with my purchase! ;) andre is a fast and he is full of spirit when he is being asked even during phone calls.some dealers often ignores phone calls and only care about serious buyers who came to the store. thanks andre

almaddie

14 de ene. de 2015

I just purchased a new C-300 Mercedes from Denise in charge of internet sales. She was great! Very professional and made the deal happen. I would recommend her!Thanks Denise!!

Anne

4 de ene. de 2015

I bought an E class form Mr. Gawad. About 2 years ago. I walked into the dealership simply to look and educate myself but ended up buying. I have to admit I knew nothing about MBs and know very little about cars. Mr Gawad took time to explain everything I needed to know. It was obvious he loved MB and believed there's no better brand of cars. I was so sure he would run out of either patience or energy, but he never even showed a slightest impatience the whole time, treated me with respect and made the whole experience very pleasant. I bought what he recommended and to this day I'm so glad I listened to his advice. There's no doubt in my mind he's the best salesman I've ever come across and would very highly recommend him.

jrweniger

6 de dic. de 2014

In talking with Keyes, Beverly Hills, and Rusnak about a Mercedes, Andre Volglezon at Rusnak was by far most friendly, responsive, and easiest to work with. Andre made sure the car was to the exact specifications I requested and quickly turned around the paper work once I confirmed the purchase. The dealership as a hole seemed more friendly and at ease. Keyes and Beverly Hills was a non stop hustle by sales reps.

MattyJ30

30 de nov. de 2014

I had the pleasure of working with Denise after having less than great experiences at other dealerships. She took care of everything and made it a painless process. I would recommend her to everyone.

william3288

26 de nov. de 2014

Great customer service!! I would recommend this dealer over any other mercedes benz dealers. Rusnak is the best. Very friendly and knowledgeable. I highly recommend Andre V. He is very friendly, great customer service. He got me a great deal on my car and answer all my questions. Go to this dealer and ask for Andre when buying your Mercedes Benz. You will be happy with their customer service.

CADREAMER

23 de nov. de 2014

I have dealt with several service advisors ove the past couple of years and they are both great. Robert Rodgers and Brian Edwards are knowledgeable, professional and freindly. With little wonder. The manager of Service, Mike Marsh, is a true leader. He has gone out of his way to assist me in many ways, and is a true example of what a quality manager should be. Many MB dealerships in the Southland have service departments that tarnish the Mercedes reputation. Luckily, this one does not. It is excellent.

terryavila50

30 de oct. de 2014

It was a pleasure meeting and working with Andre today. He took all my concerns and made it a positive experience. I thank him for making me a terrific car deal today. GO SEE ANDRE V. FOR YOUR next Mercedes purchase.

liwill888999

29 de oct. de 2014

Highly recommend Peter Liew, got my brand new Mercedes Benz at a great deal. I got a great deal without the head aches. Pricing was just what I expected, fair and straight to the point. The service from Rusnak was nothing but professional. I guarantee you won't be disappointed.

timctang

27 de oct. de 2014

Andre has been in the business at Rusnak for over 15 years. He doesn't waste your time, and we got to the bottom line quick and he made it all happen for us. In on a Saturday, had the car of our specifications by the next day. They even did one better for our financing. Go to Andre, Go to Rusnak.

Hranoush

1 de oct. de 2014

Last week I visited Rusnak/Arcadia. I had great experience working with Alex Hovasapyan. He was very professional and helpful. Alex helped me to do test drive all 2015 C class. I would definitely come back to buy from Alex. I recommend him to my friends and families.

ericchan.skec

21 de sep. de 2014

Great Experience. Andre Voglezon was very professional, helpful, friendly, and never gave pressure to his customer. He quoted me a great price on a 2013 C250 CPO and I bought it over the weekend. He listens to my concerns of the used car and will fix the imperfections that i noticed on the used car at a later date. He explained clearly at all the features and detail that the car can provide. Giving me a peace of mind of buying a car from here. I will definitely be back if i am buying a MB in the future and will recommend Andre and this dealer too all my friends and family!

hwz41

4 de sep. de 2014

I leased my E350 this weekend from Scott. This is no time wasting deal , he quote me an unbeatable price that i decide to do it right way. He is nice , professional, and never gives pressure on customer, which makes me feel he is like a friend to talk to. Highly recommend him to all of you.

shirleyf09

28 de ago. de 2014

andre voglezon make grate deal for me and i am very happy with my new car. i will recommed this dealer to my friend and my family.

Raymond Thu

1 de ago. de 2014

I recently visited Rusnak Arcadia to shop for a MBZ C250 and had the pleasure of working with Denise Justice in selecting the right car, with the right options. From the moment I met Denise, I was impressed with her knowledge of the MBZ brand, the various models, her great attitude and her professionalism. It was clear that Denise was a car enthusiast and loved her job. Denise and I spent nearly 4 hours at the dealership, which included test driving various cars as well as learning more about the differences between the naturally aspirated V6 and the Turbo. Not only did I get a great price on the C250, Denise personally negotiated a fair price for my trade-in with the Used Car Manager. Additionally, it was evident that Denise had the respect of everyone at Rusnak Arcadia, from the GM, to the Finance Manager, to the Service Manager. Denise was instrumental in getting me a great deal on extended warranty as well as getting the C250 properly prepped for delivery. She took ownership of the entire process, from A to Z. She even came into the dealership on her day off to make sure that every little detail was right. Thank you for a great experience Denise. You have a customer for life.

Lindanorma

31 de jul. de 2014

Andrei was great, his professionalism and patience in explaining every detail was truly appreciated. I would recommend this Mercedes dealership to my friends and family.Thanks Andrei!

Zhao Peng

10 de jul. de 2014

I bought my mom's E350 from Scott Hong, very professional and patient with all my questions. Treat us like families, the great part is the price he offered that you will never say NO. I will for sure come back and recommend him to all my friends. This is the guy you all need to meet with .Thank Scott.

TewBauss

8 de jul. de 2014

If you go to this dealer, you've got to look for Andre Volglezon! I took my friend there to check out the 2014 ML350 and right when we stepped into the door, Andre was already there to assist us. We told him the options we wanted and he took us to take a look at the car immediately. Andre explained the details of the car very thoroughly and the feature I liked the most about is the Auto-Parking! It did took me quite a few attempts to learn it, but Andre very patiently showed me how to get it done! I test drove the car instead of my friend since she just passed her driving test so she didn't want to risk anything. My friend was just as amazed as I was because of the awesome features in the car! She purchased the car yesterday(7/8/14) and she's very satisfied with Andre's excellent service and of course her first new car! I would definitely recommend this dealership and remember to look for Andre if you want GREAT services.

Brian Fitz

30 de jun. de 2014

My whole experience at Rusnak Arcadia was excellent. I would give every aspect of it a 10--from the sales to the receptionist to service. Andre Voglezon assisted us and did a very fine job sealing the deal.

CHK2014

29 de jun. de 2014

Initially we went to Rusnak Mercedes Benz in Arcadia, CA 91007 to meet Peter Liew, a Car Sales Person in there (We were referred by our Co-Worker). We talked over the phone the day before and discussed the deal and we went there the next day. My wife picked the color she liked and we went to Peter Liaw's Office to start the paper works process. My wife was just asked as she could get a lower payment maybe. But Peter liew started insulting my wife said " If you wanna negotiate than talk to my sales person and you could talk to them for 5 hours and I dont negotiate and don't have time for that because I am the Manager here", " And if you don't have money than don't buy the car ". WHAATT? I asked him to apology to my wife but he continued insulting by saying "Actually I don't want your business. I do this deal because of your friend". WHATT ???? I was extremely mad and asked him again to sincerely apology but he did not and even said " I'm already apology, what else do you want ?" When we said we cancelled, he did not hand me my Driver License but threw it at the desk and looked away from us. CAN YOU BELEIVE IT ????? I filled complain to his Sales Manager, Tony Zieman, but unbelievable I realized that, the Sales Manager was the same, didn't even care about the customer service too. So we decided to go to House of Imports Mercedes Benz in Buena Park on the same day. Talked to Alek Lekhtsikau, the Sales Person here. He listened to what we need and we got a MUCH MUCH better deal and better car value. Most importantly we got what is called "Customer Service". So Thank you so much Alek Lekhtsikau and House of Import, Inc you guys are the Best !!!!

mkusunag

28 de jun. de 2014

ALEX- he is the person you need to see!!! This recommendation is longover due yet even today, he didn't fail to continue to amaze me withcustomer service!! It doesn't end when you purchase the car, that'sonly the beginning :) I tormented him for 8 long grueling hours beforesigning the papers and never once did he loose his cool or try topersuade me into something I didn't want. I'm a complicated customerand he has exceeded all my expectations of customer service - that initself is amazing! Go see ALEX if your thinking of purchasing/ leasingyour Mercedes. By the way, I still love, love, love my Mercedes - Thank you Alex!!!

thommaone

22 de jun. de 2014

OMG, Denise is liars, she told me that the color that I want is not in stock but she has one that same color with navigation in stock and she let me have it for the same price as the car without the navigation (there were three people witness) but I have to wait 1 day for her to get the car, the next day I came in she swallow her word. She told me she never say that, she wants to charge me more for the navigation. I was so mad and went to penske in west Covina and explain to a sale person (Stacy Huynh) and she sold me the car with the navigation with the price of the car without navigation I want to say thanks to Stacy and I don't recommend anybody to go to rusnak of Arcadia to buy a car

LizBundy

30 de abr. de 2014

My experience at Rusnak Mercedes Benz was truly a delightful experience. Andre V was the saleman who greeted me and educated me about different vehicles on the lot. He was very professional and has a wealth of knowledge about the E350. I didn't feel pressured at all during the tour of the dealership and test drive. I look forward to going back to seal the deal with Andre.

TLS14

17 de mar. de 2014

I can not begin to say enough about my amazing experience at Rusnak MB in Arcadia! My husband and I are a young married couple in our twenties looking to lease a new car. Still being a bit green about everything we were a little nervous/intimidated about the whole process. We couldn't have come to a better place! From the moment we walked in we literally felt like royalty! Our salesman, Andy, was friendly and likable right from the beginning. He spoke with us about our needs, our concerns, questions (while making sure we stood very well hydrated with tea and coffee) taking all of this into consideration, he was able to recommend the perfect car for us! He explained in great detail the safety of the car which was our main concern (we have a 2 year old) and we were soon test driving our dream car. He was very thorough during the entire process and seemed to explain all my questions before I even asked them! We then met with the General Sales Manager, Tony, who made a point to introduce himself and make sure we were well taken care of. He also promised to do his absolute best to make sure we found a car that would fit our needs...and he did! We chose our dream car and can not stop staring out the kitchen window to see our beautiful Mercedes parked in front of our house! Jeff, the finance manager sat with us and presented us with all of our options, thoroughly explaining every detail. He was very patient in answering any questions I had (and there were a lot of questions!) All in all my experience was WONDERFUL and will recommend this dealership to all of my friends and family looking to purchase a car. I have to say, besides the beautiful car, the number one reason we chose to give our business to Rusnak MB Arcadia is because we want to keep coming back. When my lease is up in two years I definitely look forward to the same great service I had the pleasure of experiencing this weekend! Thank you Tony Zieman, Andy Tan, Jeff Toscas, and everyone at Rusnak MB, the receptionists, porters, for the wonderful experience!

strikeuout

1 de mar. de 2014

Denise was amazing. I came in just looking around and ended up with a car. She talked me into it, not just because she was trying to sell a car but because the financing time was right.

iSteve

15 de ene. de 2014

I needed some service and they gave me a great price without any BS. SOLD! I wasn't impressed with the demeanor or sweat stains of the valet guys though. Candy our service consultant was very tolerant of my jokes...so I'll be back :-)

jasonhurst21

23 de dic. de 2013

Bought my 2009 pre-owned c300 at Rusnak Arcadia from Mason. He was very helpful. The negative reviews are for the service department. The $300 oil change and $750 transmission flush seemed a little pricey for my first visit. I asked if thre were any coupons and my service rep said there are none available . I went online and found a coupon for half-off the transmission flush and brought it back to him. It was still an expensive visit but he should have been more helpful and honest instead of making me do the work.The other negative with Rusnak Arcadia service is the car wash. I have family members that have purchased cars from Beverly Hills and South Bay Mercedes dealerships. The complimentary car wash only takes half-hour. At Rusnak Arcadia it has ALWAYS been over an hour.I just heard today that Rusnak Arcadia is undergoing construction for the next TWO YEARS and not offering the car wash anymore. No plans to offer alternatives. Free car washes for life was communicated at the time of sale.There are so many top rated dealerships in Southern California. Why would you come here?

JimmyMnky

2 de dic. de 2013

So far had the best experience buying a new car. No need to haggle, best dealer in town, only place to find great service with a great price . He has a lot of patience and willing to show us the pros and cons of each vehicle he showed us. I will definitely be coming back for my next one.

jimmy2751

26 de nov. de 2013

Jimmy & Kati- The ABSOLUTE BEST car Mercedes BENZ dealership in souther california! Honest, respectful, and friendly people that will work their hardest to get you the price you want. I can honestly say that they are not in it for the money and have your best interest at heart. GO LOOK FOR Scott Hong!!!! Highly recommended... once you go Rusnak with Scott, you will come back for 2nd... thx we love the new E-Class

mikeyang

20 de nov. de 2013

Great service attitude with friendly assist in purchase advise. Car drives good and so happy about my new ML350. Their top sales Scott is becoming my friend now; he even assist me to arrange the accessory installation from the dealer. What a A-Z full service I have ever experience. Thank you! 100% will see you again soon!

Marbella

17 de nov. de 2013

Where do I begin to tell the story of how fun buying a Benz can be, when you go to this dealer!!! First and foremost I must specify the person I deal with here is Alex, he's definitely the man to see if you want to roll out in a Benz with the best deal possible! We have been leasing/buying cars from him almost on a yearly basis for the past 8 years straight and would not even consider going to anyone else. After having purchased a long lineup of MBs I went in a few days ago for my latest & greatest, a 2014 diamond white CLS550...what a solid ride, loving everything about it - the looks, drive, feel, it's perfect in every sense of the word!Now back to the establishment and individual that makes it happen for me each and every time... Alex is by far one of the most funniest, sincere, genuine, and honest people I've ever met and is consistently delivering first class service! If you're considering getting a Mercedes or even if you're not, go here anyway you'll be surprised the kind of magic they may able to pull for you (especially if you mention me, one of their fave VIPs lol) -- I don't mind you scoring some extra savings courtesy of my having purchased 7 cars from them haha. So go ahead and make your way over, make sure to start off your fun, fast & easy car buying experience by enjoying a cup of their yummy espresso lattes;)

Wei Wang

9 de sep. de 2013

Save lot of time to get new car, all deal done within 3 hours.

denadiva

7 de sep. de 2013

I take my 2005 CL500 to only Rusnak for regularly scheduled service. I love the fact that I'm advised when major issues will require immediate attention, as opposed to being over sold for work when it isn't absolutely necessary. Additionally, Rusnak offers a free $1,000 membership program for all service & parts, I really appreciate that! Rusnak's service department is 2nd to none!

Istoltz

4 de sep. de 2013

Denise was excellent to work with; this has to be the best experience I have ever had purchasing a vehicle. Rebecca, in Finance, was great, too. Thank you, Denise and Rebecca

Courtney

21 de may. de 2013

I recently visited this dealership to buy my first Mercedes. I made a great choice in coming here. I researched and found the CPO car I wanted and was in contact with a team member for a week before I came up to see the car. The buying and financial process was easy (even for my first time!) and they were really helpful.

chyoon01

19 de mar. de 2013

Andrei is brilliant, very friendly, and satisfying as well. He works hard to get the right deal for me. And his efforts and results have satisfied me and my parents as well in which is the reason for my returning business with him for the past few years. I highly recommend him and believe that he won't disappoint his customers.

mycanos

28 de feb. de 2013

My experience working with Andrei Kokhno internet sales manager at rusnak arcadia mercedes the best ever in car buying or leasing. I would recommend him to anyone wanting a great deal on new or pre-owned mercedes benz.

Mercedes-Benz Customer Care

27 de feb. de 2013

Earlier this week, the driver side door of my 2006 Mercedes-Benz E350 does not close; which made the car very dangerous to drive. I took the car to Rusnak Mercedes-Benz because this particular dealer is less than two miles from my house. Rusnak's diagnosis of the problem is a broken door latch and the estimated cost to replace it will be more than $650. Having driven multiple cars for many years, I have never had a door with a broken latch. I have driven some of the other cars more than 100,000 miles. The dealer's response is tough; because the Mercedes-Benz warranty is four years and 50,000 miles. Furthermore, the service manager indicates that it is against Mercedes-Benz policy to do otherwise. The service manager further tries to justify the Mercedes-Benz position by stating that he has seen other cars with door latch problems. It sure is distubing that Mercedes-Benz is now targeting for the lowest common denominator. The recent Mercedes-Benz advertising that they do everything well sure borders on false advertising.

khom5961

18 de feb. de 2013

We bought our mercede from Rusnak Arcadia. Kit Chieng's knowledge and experiences makes the purchase very pleasent,he gaveus a good deal, he is honest, very patience he took time to explain all the new technologies that today's car comes with.Appreaciated the concerns and friendly service. Will definitely recommend Kit to all my friends.

981boxster

15 de feb. de 2013

I was Done Right the first time! Price for service was a little on the High Side, but it is understandable, After all this is a Porsche. Scott was very accommodating and very professional besides being friendly. He did what he said, and did it timely. I only wish, the dealership did not have policies which prohibited customers from having a "beer or wine" afterwork with certain staff. Thus far, I'm glad for choosing Rusnak!

miki choi

23 de dic. de 2012

Salesperson(Andy Lok) is very professional. He provided many informative and important details about the car leasing. He knows all the function of the car and his advice is so helpful for me to drive in different weather conditions. Besides, he is funny and made me enjoy the whole shopping experience with Rusak. I definitely will recommend all my friends to come here! Best service ever indeed!!

melindakl

20 de dic. de 2012

My family and I have been loyal customers for many years and we always look for Andy to give us the best deal. Not only does he provide attentive, personal service, but he always does his best to follow up with us aftewards and make sure that we are satisfied with our purchase.

jokily

16 de dic. de 2012

overall my expirience was great.i would highly recommend this dalership to friends and familyandy lok and scott hong were very helpful in getting the vehicle i wanted

JasCam

12 de oct. de 2012

Have purchased numerous cars from Andrei Kokhno and as always received excellent, outstanding service from the sales department. Vehicle had to be special ordered by Sylvia, very pleased with the outcome of ordering a car the way you want it. Andrei makes buying a car fun and enjoyable. Always a pleasure to visit him at the dealer to check out new cars. Will continue to send referrals to Andrei and his sales team at Rusnak.

Debduck838

24 de ago. de 2012

We leased a 2012 Mercedes Benz E350. It was an upgrade from our former 2009 leased MBenz E350. We initially went to Rusnak Arcadia to have a minor repair as my husband accidentally placed the dvd in the wrong section (instead of placing it inside the CD disc player, it was placed in between the divider section.0 Luckily, the manager William was there and he assured us that their service department will be able to take out the DVD inserted in the wrong spot. While waiting, he had mentioned good trade-in options, upgrade options etc. on our currently leased E350 2009. Our former sales agent was also there (Andre Voglezon) and he showed us the new 2012 E350. At first, my husband and I were hesitant to even entertain the possibility of upgrading our leased E350 to a newer model. We thought, we'd end up spending more. Anyhow, we were very much interested in the newer model but because William mentioned that they had new incentives for the new model 2012, we decided to give it a thought for at least a few nights. Andre (our former sales agent likewise, was patient to call us up, educate us re: the newer model, and again mention the new incentives. So, just before Christmas, we decided to go back to Rusnak Arcadia. This time, to check out the 2012 model and also, to see if the incentives were really good. Luckily, Andre was able to even lower our payments. He asked us regarding our mileage usage etc. It turned out that we were paying more than what we needed in the past but our former sales agent from a different dealer never explained it to us. So, Andre saved us a few more dollars than our usual payments. Also, they gave us a very good deal and we felt that we got the best value for our new 2012 E350. That same day when we visited Rusnak, was the same day we made our purchase. Andre made our Xmas a happy one. And as far as the new E350, we love it. The technology is totally different from our 2009 model. And, as the saying goes, "a Mercedes will always be a Mercedes Benz - no questions asked!" it is indeed a luxury car. As for Rusnak Arcadia, this is our second purchase with the same dealer as they cater to the needs of their clients. They want their clients happy. Most of all, they listen to the needs of their clients. We are lucky as we had a good sales agent. Andre Voglezon should be commended for his excellent people skills. William too has been a good manager whom we can count on. This comment has been long due as we made our purchase during the 3rd week of December 2011. But, I still wanted to rate this branch Rusnak Arcadia as an excellent branch.

ljsilton

15 de ago. de 2012

This is my second Mercedes and I purchased both new. I worked with Anthony Ziemann and he was extremely helpful in every way. I needed to decide which car was best for me and he spent a great deal of time going over every detail that I was interested in. He did not try to convince me of anything and allowed me to make a decision that worked for me. After purchasing the car, Simon Nazarian went over the details of the car, the multi-media package, bluetooth and other new options that I purchased. He even came over to program my garage door to work with my car when I was unable to do it! He went above and beyond my expectations. I would recommend this particular dealership and these two gentlemen 100%!

Arevik N

11 de jul. de 2012

I visited 3 different dealerships to buy a car, then i called Rusnak Mercedes and spoke with the fleet sales manager Joseph. I made an appointment the same day, upon my arrival the vehicle of my choice was ready to go. I was really satisfied with the deal i got thanks to Joseph. I recommend every to Joseph

Euro Car Enthusiast

22 de may. de 2012

I recently brought my car for a scheduled service. Everything was fine. Just needed a oil change and standard maintenance. After the service, the suspension bags on the car were ruptured and my car is sitting lopsided. Their service people are obviously responsible as it happened while on their lot. They try to charge me >$2000 to fix the suspension bags. Still dealing with this crap.

JFonz

2 de may. de 2012

I came into this dealer ship just to obtain some information about a car I was planning on purchasing. There was no hassle or pressure into buying right away. Simon helped me with all the info I needed about the vechicale. I returned a week later ready to purchase it and of coarse I went with Simon. Very friendly and very helpful.

michael p34

21 de feb. de 2012

We just purchased a ML350 from Rusnak and wanted to say how incredible the expierence and process was. Our saleperson Philip Chow, was perhaps the best person we have ever dealt with. We called and let Rusnak know we had a limited time for our first intial appointment. Philip, showed us the SUV and answered all our questions within the timeframe. I would highly recommend everyone and all my friends to deal with Philip Chow and Rusnak Mercedes.-Michael P-

cecilia27426

21 de ene. de 2012

Andy Lok was very helpful and professional in what he does as a sales. He understands my needs and what exactly I was looking for. The whole process from selecting the car, test driving and paper work were completed in 3 hours. I highly recommended this dealership because of the efficiency, and the excellent customer service provided.

jeffrey_dean_kim

20 de dic. de 2011

Great customer service on the purchase of my Mercedes ML 350. I'm a return customer to Rusnak and couldn't be more happy. Andy worked hard to get me my price and was a pleasure to work with.

Sheng037

6 de dic. de 2011

It was an awesome place if you know who to deal with. I had a chance to talk to Andrei Kokhno and he was very professional and friendly. He basically knows what he was selling and gave suggestions on what options would look good on my new car. I was actually looking for a new car to my liking at the right price and I believe I got it at a great deal without haggling on the prices. I didn't want to waste time with some salesman trying to knock down a few dollars after hours of negotiation and Andrei was the Perfect man to see. He was very straight forward with the bottom line price which seems Very Reasonable. Eventhough the car that I'd picked up did not have all the options I'd wanted (Keyless GO), Andrei was willing to put in the customized order if I was willing to wait for it, which I didn't want to wait. Overall the service was Excellent. Andrei stayed until all the paperwork was done so he can give me some tips and pointers on how to use my new car. Since these days technology is so advance, it will be better for some personal guidance instead of reading the manual.

Skfst1

5 de dic. de 2011

Above all Rusnak's product knowledge brought my business to SoCal and Arcadia. As you know, I started with 14 dealers in Norcal/Socal. Im a professional mechanical engineer by education and approx. 30 years experience; so was seeking straightforward answers to simple questions, without the usual auto sales hype. In addition transaction speed, simplicity and the absence of selling pressure from all involved including your finance manager - were critical factors.This is the first new vehicle Ive purchased in almost 26 years and theres a reason for that, beyond the fact that I keep my vehicles for 10 years plus/minus.You have no idea how many salespersons I spoke with that have little knowledge of the products - automobiles - they sell.So thank you Rusnak, for an excellent transaction experience.

calee

2 de dic. de 2011

I had a very pleasant experience at Rusnak over the weekend when I bought my first Mercedes. Kit Chieng was so helpful. He was able to find exactly what I was looking for. No other dealers in Southern California had the car that I wanted in stock and Kit was able to find me one at a good price too. It totally recommend Kit if you're going to buy a Mercedes Benz. He didn't haggle with the price. He was very straight forward and honest. He walked me though everything I needed to know about the car before I drove it off the lot.

carolyn suess

1 de dic. de 2011

thanks guys you did a great job - i felt comfortable and you really worked for me.so far I love my new car - you were close and kind, timely and courteous.

Eugene Lau

21 de nov. de 2011

Andre is a great guy, super helpful. I got what i wanted. He'll be there for you if you need him, anytime. Best guy to work with!

hatran8470

12 de nov. de 2011

Pretty good customer service, a little bit time consuming, even I already made a deal on the phone, but still have to spend about 4 hours to complete all the paper work. However , I got what I want and I believe that I got a pretty good price too.

jkarapetian

2 de nov. de 2011

Joseph was more than helpful. Not only did he go above and beyond to accomodate us, but he made an unbelievable and impossible deal actually possible with out C 250 coupe. Overall we were beyond happy and satisfied, and would recommend Rusnak Arcadia to any of our friends.

RaphaelWLA

29 de oct. de 2011

I recently purchased a 2009 Mercedes E350 from Rusnak Mercedes in Arcadia. My experience was excellent, largely because of the efforts of Simon Nazarian, the sales associate who negotiated the sale. Simon was amazing. First, he negotiated the sale with me on his day off. Second, he came into the dealership early to close the deal. Third, he drove the car himself from Arcadia to West LA to deliver it to my office. Fourth, he took the time to download my phonebook into the car and to give me a tutorial on the various features. And fifth, he adamantly refused to take a tip of any kind for his extraordinary service. If anyone is looking to buy a Mercedes, they won't find a more attentive sales associate than Simon Nazarian at Rusnak Arcadia.

narine

29 de oct. de 2011

After shopping for two weeks for a new Mercedes Benz we have called several different dealerships and spoke to several different people including several different brokers. we called Rusnak Mercedes Benz and got in touch with Joseph Ovsepyan the fleet sales manager, he made an appointment, we went over, he gave us the best deal in town and we had a great experience.I would definitely recommend my friends and family and everybody else to Joseph Ovsepyan fleet sales manager...YOU ROCK JOSEPH!!!!!!!

tran

26 de oct. de 2011

I would recommend this dealership for their quality employees and good service. This is my first experience in getting a luxury car such as a Mercedes, and the experience was pretty good. The sales rep, Andrei, was great. He provided excellent customer services for an internet sales even before I stepped into the dealership and gave me a great deal. He went out of his way to locate the vehicle for me as the dealership didn't have it in stock. Joanna was quick with the finance and we were done in a short time with all the paperworks. Our appointment was at 1pm and was expecting to be out in about 90 min; we were there til 5:30pm. The car came into the dealership at 11am and I guess they had a lot of customers that day so they didn't get to my car to have it detailed right away which is understandable on a Saturday. By the time they were done, Andrei went through the car features and functions with me. Because of the time constraint and understaffing that day, Huy offered to redetailed my car next time I bring it back in. They really go out of their way to provide complete customer satisfaction.

jay abrams

24 de oct. de 2011

They had advertised a car on the AutoTrader, but had no photos. I emailed the dealership and Sylvia responded quickly with 10 or 12 photos of the car. I spoke with Kit the following day, and he tracked down some maintenance history and gave me the name and number of the Indy who had done the work for the last 4 years. I live 100 miles away, and tried several times to visit only to have to cancel. When I finally did visit, Kit was gracious and helpful. I went in to talk to Willy, shared my concerns, and left without purchasing the car. There was NO pressure, just a pleasant conversation. Kit kept in touch via email and phone, and 4 days later Willy and I agreed to a price over the phone. I said I would be there the next day with a check to get the car. Willy had it pulled from the sales lot, detailed, the tank filled, and waiting in the delivery area when I arrived the next day. I hadnt even given them a dollar yet. Ken was thorough and friendly, and we got the necessary paperwork done quickly.The whole process was exceptional. I've had more painful dealership experiences in my own neighborhood, and I would happily drive 100 miles to deal with these folks again.

ciglesias

18 de oct. de 2011

After being a loyal customer of the new car sales and service deptartment for over 20 years, last month I ventured over to the pre-owned sales department for the first time. The experience was great, I was looking for a great car with relatively low mileage and great value for use as a daily driver. The Sales and finance team at Rusnak Mercedes Arcadia was instrumental in finding the perfect car for us. This is why I have awarded the dealership with such a great rating. Considering that our transaction was complicated to begin with because we were trading in two older high-end luxury vehicles to use towards the payment of the CPO S550 we would be purchasing, the team was very helpful, informative, and patient at every step of the way. We got exceptional value for our trade-ins and a great deal on a great Certified Pre-owned Mercedes Benz. This speaks to the quality of this auto-groups procurement and inventory practices; they take pride in carrying only well kept vehicles. In the finance department, both Sylvia Ward and Joanna Granillo were great at getting us set up with the extended warranty we would ideally want for the vehicle as well. Overall the team members mentioned were courteous and respectful which we appreciate very much every time we visit. Mike Marsh, Rusnak Arcadia's Service Manager was once again very helpful and professional when giving us his diagnosis of the vehicle and a bit of background on that particular model year and chassis. Mike has been our family's trusted service and technical advisor since the early 90's (always at Rusnak Mercedes). He leads a team of skilled service advisors that treat you right and are honest and dedicated to their jobs...no funny business and no attitudes...every service visit is pleasant and actually enjoyable. I highly recommend servicing your Mercedes at Rusnak Arcadia! I highly recommend doing business with this dealership, their product and customer service is first class and will make you want to come back. With this said I award Rusnak Mercedes Arcadia with a #5 for an overall Great Experience.

anjesqueda

17 de oct. de 2011

My husband and I have purchased one used vehicle and just leased our fourth Mercedes at Rusnak/Arcadia. Andre Voglezon, has been helpful, friendly and professional each time we need his service. It's always a pleasure to work with Andre.

JasCam

28 de sep. de 2011

Purchased and leased several MBZs from Andrei. Andrei knows his stuff when it comes to MBZs and not like other sales people who don't know anything about the cars they sell. Got the best price and deal. Referred family and friends to this dealership because of it's excellent customer care and service. Over the years I have gotten to know many of the people who work at this dealership and have always received outstanding service. Huy is one of the nicest and friendliest person you will find. Rebecca in the service department will do everything possible to get your car fixed. Will definitely continue to do business with this dealership and continue to refer people here.

jt_jimmy

23 de sep. de 2011

This dealership did everything to get me into my dream car. Scott, Randy, and Vic are great people to deal with, very knowledgeable in the car business, and pulled every string possible in order to get me the great deal on my first luxury car purchase. I cannot complain one bit about this dealership. I've been looking for a week for my dream car with the exact specs I wanted and they delivered! Their price cannot be beat anywhere in So-CAL. I will refer anyone I know that is looking for a MERCEDES here. GREAT SALES PEOPLE, GREAT FINANCE PEOPLE, GREAT COMMUNICATION, GREAT PRICES, GREAT CUSTOMER SERVICE.

untoucher

2 de ago. de 2011

Mason is very great salesman, he is good at what he does and i enjoyed dealing with him. will definitely refer him to my friends and family

cherrat

19 de ene. de 2009

My fiance was interested in the new C63 AMG black on black. He called and made an appointment to come see the car with Winnie of Rusnak Mercedes in Arcadia on Sunday 1/18/09. The night before we went to a Mercedes dealer in Glendale who also got a brand new just arrived C63 AMG black on black with all the options my fiance wanted. The MSRP for this was $70,760 (or something like that). The dealer offered to sell to us for $70K even. When we went to see the C63 AMG at Rusnak, we saw an unusual sticker next to the MSRP Sticker. It was called "Dealer Adjustment" and added $20K to the sticker price. When asked what that was all about, Little John (whom Winnie had asked to help us even though we got an appointment with her) said it was because the car was a limited production with only 1500 of them planned for production in 2009, it was in such high demand, they had to add $20K to the sticker price. When my fiance who had done a lot of research on this car told him no one was paying above MSRP for this car, Little John snobbishly said, "Then yous hould buy it from that dealer." When we said ok, then Little John said "what if we could sell it to you for MSRP?" My fiance informed him we already got a below MSRP offer from another dealer that got the exact car he wanted, and it was brand new from the dock. My fiance then asked if Winnie put that "dealer adjustment" sticker on that car just for him since she knew he was coming to see the car? Little John said no, it was there from day 1. However, I looked at the other AMGs on the lot, and no other cars had an adjustment sticker attached next to the sticker price. Also, my fiance further researched the internet on the C63 AMG and found Little John completely lied about the limited production of this car. It is not a limited production whatsoever. The whole experience left us a sour taste in our mouth that Rusnak Mercedes was stooping that low. They completely lost our trust and business. My fiance was ready to make a deal should he feel he was getting a fair deal. In this economy, where a luxury item is a buyer's market, I was surprised that Little John's attitude was exactly why car salesmen have such a bad reputation. His appearance was unkempt. His suit was hanging drunkenly around him. He looked very sleazy. So I guess his attitude was of no big surprise to us.

calpikachu

24 de mar. de 2004

I bought an SL500 here, the car broke down after the first week in NV. This dealer would not cover for anything. I lost over 4K in taxi bills and noone will talk to me about the problem. The general sales manager refuses to call me back and called me a liar when I told him that HE doesn'nt return my messages. Tried to talk to the district manager Brian Deets, but noone knows how to get in touch with him. Horrible Experience. You would think that after spending $89,000.00 on a car, at least the service would be good.

bzb

17 de nov. de 2003

Usually get my 3 benzes serviced here. Usually pretty reliable and friendly, but nothing special in terms of prices. Offer free shuttle if you live in the area, but the wait is not worth it. They also are not very good at returning phone calls and am waiting for a few parts to come in which were supposedly ordered a month ago... <br><br>Never purchased from here, but they have some extreme markups on AMG benzes in the 10-20k range! I inquired about ordering a 2004 E55 AMG before it was released and the salesman said they won't take my order, but were willing to sell me one $25k over sticker. He must have thought I looked like an idiot....