HCMPGUY

28 de abr. de 2016

We were so lucky to come across Reva Hope at this location. She's such a delight and honestly works with you through the process. I had only a few minutes to walk their lot and return to work for meetings. We got a call from Bonnie who set us up an appointment. We met with Andy who introduced himself and left us to Reva. She's such a gem and will send all our friends and coworkers to her.She kept us updated via email and text. When we returned all the time consuming paperwork was completed which made it a wonderful experience. I'm sure everyone on the team is great. But if you want the extra mile and a seamless experience ask for Reva Hope

MzMB2

5 de abr. de 2016

My car refused to remain in idle after a fresh start. When it became more frequent I immediately scheduled and appointment at the dealership because it is a trusted service from past experience.

caddison

21 de feb. de 2016

Thanks for a great experience. They went above and beyond and retrieved miss placed items in console. A big Thank You to Minh Fogel in the service dept.

MBfirsttimer

26 de dic. de 2015

I had been looking for a new car for almost a year and had visited dealerships all over Austin. I started noticing GLA's around town and thought I should test drive one. Having never been to a Merdeces dealership and not being familiar with the brand I was a bit intimitated by the whole thing and was quite nervous when I pulled up for my appointment. Mark Hakim put me at ease as soon as I walked in though and made the whole experience a very enjoyable one. Not only is he warm, friendly, smart and a good listener, he is also very knowledgable about the product and was never without an answer to my one million questions. His demeanor and attentiveness allayed my anxiety about the whole process and I feel a bit like I have gained a new friend. I'm head-over-heels in love with my new GLA and look forward to working with Merceds-Benz of Austin for my next new car experience.

edusyl

7 de dic. de 2015

As always a pleasure to do business with Austin Mb, Annie is a super SA.

Repeat customer

3 de dic. de 2015

Great service and really appreciate the loaner car

Frank Quintana

14 de nov. de 2015

From the greeting to departure and everything in the middle, everything was first class customer service. Chase in the service department was always in communication with us, we never had any surprises. This being said, we will make our next purchase at Mercedes-Benz Austin. It is worth the drive from San Antonio. Customer service world class service. Thank you.

RickCulleton

13 de nov. de 2015

Mercedes makes a great car, but not all Mercedes dealerships are created equal. It's the people that make Mercedes-Benz of Austin better than every other Mercedes Dealership. I have had the same salesman for 10+ years. I don't remember how many cars I have bought from Ray Terranella, but he has gone out of his way to get me what I want every time. This time, he searched the country for a Mille Miglia Edition SL and had it ready to deliver 2 days after I asked for it. Glenn took the time to show me the new features and set up my MBrace account. Glenn Mayhugh knows the ins and outs of these cars better than the engineers who designed them. Don Rollish got me rates better than I expected and had me out the door in my new car in no time.These guys take all the hassle and anxiety out of car buying. It was more like spending a couple hours with old friends than negotiating for a new car. It's the people that make all the difference.Rick Culleton

mbrimberry

9 de nov. de 2015

I've purchased 6 new Mercedes Benz from Mercedes Benz of Austin. They exceed my expectations on sales and service. I know that if you try them one time you will always return to them. Great people, great owners. Just like the Mercedes saying. "The Best or Nothing" Mercedes Benz of Austin lives up to this every day.

Vanessa123

22 de oct. de 2015

I am happy with my new car. I upgraded from the C250 to the E350. I was happy with the service at Mercedes Benz of Austin. They know me here and went out of their way to help me find the right car. The great service and a good vehicle selection is why I am a repeat customer.

Trevor3999

20 de oct. de 2015

Mercedes Benz of Austin exceeded my expectations and more. From my first contact to the last, I was treated with respect and as a valued customer. As stressful as car buying can be, and this is my 12th car purchased in 30 years, this was truely a pleasant experience. No high pressure sales tactics used at Mercedes Benz of Austin. I purchased a CPO 2015 C300 4matic and I LOVE IT!!! I tried buying/finding something closer to home in San Antonio, Tx but the selection was limited and priced a bit higher. Mercedes Benz of Austin not only had a large selection to choose from, but were affordably priced.Mercedes Benz of Austin is dealership others should try to emulate. Keep up the EXCELLENT work!!!

ronbon77

18 de oct. de 2015

I searched the entire state looking for a Mercedes with specific options and only found two, one at Mercedes of Austin and another in Houston with a Mercedes dealership who did their financing through a third party. In other words, not a real Mercedes dealership. As a matter of fact, most of the dealerships I spoke to offered marginal attention and customer service. The local dealerships in Dallas (one of which weve purchased a car from in the past), kept sending me back the generic we will contact you shortly form in response to my inquiry online, and when we visited them and test drove a vehicle, they were supposed to email us back about our search, but instead we got an email thanking us for our time, and keep them in mind for a future purchase. We were also looking at a top of the line, fully loaded Volvo, and although we thought the Mercedes we were looking for was gorgeous, we had a Volvo and knew their process and the deal I was getting was too good for our practical nature to pass up. For one last push for the Mercedes, (my wifes birthday was this week so I was willing to make the seemingly impossible happen) I contacted Mercedes of Austin. Mercedes of Austin told me they could not give me a quote on a lease over the phone. As much as that may have frustrated my desire to secure the vehicle, I respected that. After dealing with dealerships throughout the state, I could sense by this and the generally stellar reviews on line that they had scruples. I told Bonnie, whom I was speaking with on the phone and who was very courteous and professional that I would come back to them if I couldnt find another, but if they wanted to get the car off their lot by Saturday, to have someone call me back. This was on a Wednesday. Thursday I began speaking with Michael Bakiris. He is excellent and courteous at his craft and he offered to negotiate a lease with me. After a few conversations during the day, and a brief one on Friday, we nailed down a competitive price point. I was extremely grateful to Mr. Bakiris for the opportunity to go from making a lateral Volvo move to getting my wife the Mercedes she really wanted. I booked the flights from Dallas to Austin for the next day. I woke up early Saturday morning and saw that our flight had been cancelled due to maintenance. I panicked and rebooked an earlier flight. Michael said he was going to arrange for a driver pick us up from the airport. When Michael texted me the name of the driver, Brian, and his number, I contacted him and told him our flight was rescheduled and we were there early. He arrived promptly with little notice and courteously drove us to the dealership. I finally was able to meet Michael in person and found him to be very warm and friendly. Michael did everything he could to expedite the process just as we requested. He had Patrick Rodriguez, the concierge specialist, show us how to navigate all of the luxury options of the car. He was excellent and it was an experience unlike any we have had in purchasing a car before. When he saw that we had the classic Ipod, he even made sure to exchange the newer cable for the one we needed. Above and beyond. He took us into the store to pick out key chains and our choice of swag. Afterwards he gave us back to Michael who immediately took us into the finance office where we met Don Rollish, the finance lease manager. He was prepared with all of the paperwork printed and ready to go. He went above and beyond to ensure we were aware of key aspects of a lease. He was extremely informative and the process was clear cut. We signed the papers and Michael introduced us to the Manager of the dealership who thanked us for our business, and off we went in our new car. My wife said she thought that not only was it the most painless experience with a dealership but it was actually quite enjoyable. By the time we returned home we both felt that if we stick with Mercedes in the future, we want to deal with Mercedes of Austin. THANK YOU so much Michael Bakiris - for your exceptional customer service, your courtesy and a truly enjoyable opportunity to join the Mercedes family.

ronholmes

12 de oct. de 2015

Please understand that I was not really looking to purchase at this time, but the service I received from my salesman was hard to turn down.

Tony from the Border

1 de oct. de 2015

I am just want to say thanks to Anni Weis she did an outstanding job, she is very professional and has very good knowledge in her area of work.I drove hours from home to buy me a vehicle I showed up almost at 800 pm and she stayed very late almost until midnight with me, Thanks again Anni I owe you a dinner. Tony from the Border

Jenni N

22 de sep. de 2015

I bought my certified car from W.C Wright and was received the excellent service from him and the financial officice . W.C is very profesonal and very helpful ! I love my car !!! I would definitely recommend Mr Wright and the Austin dealership to everyone!

AUS787

19 de sep. de 2015

The people at Mercedes-Benz of Austin make you wish you could've owned a Benz your whole life. They are courteous and thorough. The respect your time and genuinely care that you have a pleasant experience.

MzMB2

10 de sep. de 2015

This dealership is most outstanding: in service, consultation, emergency service, and overall professionalism that I have ever encountered. I am so thankful I was invited and attended "Customer Appreciation Day" in June. They provided a courtesy inspection and found I would be needing rear brakes. I immediately scheduled my appointment. The customer service is always excellent and the repair done at a reasonable price. Ron Odom, has been my service person who always make me feel I am a valued customer. His knowledge and professionalism coupled with his patience, to provide the answers satisfactorily to questions relative to required services needed to all of my questions is assurance that this dealership is outstanding. Additionally, whether I need a courtesy ride home or a courtesy car, all of the personnel who assists is extremely professional and helpful.In January, 2015, I experienced one of the scariest experiences on an out of town trip relative to my vehicle repair and safety. Efforts to resolve the matter were unsuccessful noticeably of no concern to the towing company who caused the distress. However, 6 months after the problem existed, I talked about it to MY Austin Dealership and the problem was taken care of in a MATTER of DAYS by Mr. Kevin Benton!! I am proud to own my vehicle and happy that I have a vehicle and dealership that is outstandingly reliable.

Mrsouth

31 de ago. de 2015

A-1 service!!!!! Professional, courteous, dependable....delivered what they promised and had all repairs completed on time!! Our service rep, Chase explained everything up front and wanted to ensure we had a great experience.

Vernon

31 de ago. de 2015

I was from out of town but treated like I was a repeat Customer. This is a very high quality shop.

The Negotiator

25 de ago. de 2015

There is a reason I have purchased three cars from them.

Molly5454

14 de ago. de 2015

My Service Advisor Minh Fogel is very knowledgeable and professional.Always take a time does such a good customer service. Even I have a question about something and write e-mail she always respond. Sometimes when I get loaner the lady working at the desk is very slow and that really bothers me. Especially in the morning we got to back to work. Last time I was waited for a while and I ask her later on she gave a wrong key.

PT6478

13 de ago. de 2015

Outstanding customer service was provided! Minh was very knowledgeable and professional with all the questions I had related to my servicing needs. Thanks so much for a great experience!

Jean

6 de ago. de 2015

Great service as usual! Everyone was attentive and they gave me a great loaner! The work was done quickly and without any expensive surprises. Thanks for a great experience.

MattM

5 de ago. de 2015

Horrible experience at Mercedes Benz Austin with Scott Cuny. Do yourself a favor and take your car anywhere but here! This team completely sabotaged my vehicle to the point it would no longer run after a routine oil change.

Jesus 224

4 de ago. de 2015

The staff there from the time I arrive are always courteous and professional. The transition from my car to the loaner car is always quick and stress free. I gave the 5 star rating primarily because my experience with MY of Austin is always stress free and I really appreciate that.

gnr3312

28 de jul. de 2015

My car was making some noises and had a defective visor and was repaired within 2 business days. Another great service appointment by MErcedes Benz of Austin.

DixieS

24 de jul. de 2015

The roadside assistance is topnotch. The tech knew about Mercedes vehicles and was very helpful. This is much better than a generic roadside assistance service.

DanP..

24 de jul. de 2015

I've been dealing with Mercedes Benz of Austin for many years and have found their performance very high. Anything you need to know about service can be answered by Chris Hirsh, service manager and Ron Odom. They are always there to answer your questions and will lead you in the right direction. You won't find anyone better at what they do.

Joe Cap

22 de jul. de 2015

Everything from the moment I walked in on Saturday morning was professional, friendly and top shelf customer service. Scott my customer service rep actually drove my car to understand the condition I was describing. It was taken care of and buttoned up on time for my trip.Best auto customer service I've received in a long time. Joe Capriotti

lshidlof

22 de jul. de 2015

Mercedes of Austin has a great service department. I heard a little rattle. They went on a test drive until it could be duplicated. Let's just say that took awhile. Even so, they spent a day chasing down the rattle to make sure it wouldn't happen again. The rattle was insignificant, but they want the car to be perfect and di what it takes to make it happen.

sadhoo

22 de jul. de 2015

Annie was nothing short of spectacular. I just moved down from New Jersey and happy to have a dealer like this by me. She was very helpful and courteous. She answered all my questions happily and make it a very pleasurable experience. Would definitely recommend.

Nate

20 de jul. de 2015

The service department is amazing. I love bringing my car here for service. They have taken care of me for years and I know they will provide exemplary customer service each time.

Lisa123

15 de jul. de 2015

The staff called me following my car being towed in to let me know it was received and gave me details about the problems. I asked about speaking with a lease sales person to discuss my options because I was considering not making repairs if I needed to pay and would turn the car in soon anyway. It would've been helpful to know everything was covered under warranty upfront. I was also bummed the car wash station was down:) Aside from that everyone was helpful and friendly...I'm from Houston and it was nice to have a little slower pace here...out there everything is rushed.

Pj122

15 de jul. de 2015

Wade Wells adds a personalized service. He knows I love my car and he understands how important communication is a key to personalized service. He always makes me laugh.

La. Gal

15 de jul. de 2015

We shopped around for several weeks before making a decision on which car to take home. Among the cars we looked at...Audi, Jaguar, all very nice vehicles. Mercedez has really good competition out there. But your dealership was by far the best one we visited and it was obvious from the second we walked in the door. Not only was your team determined to sell a car to us, they wanted us to know they would be available throughout the life of the car we finally decided to take home. Everyone was very friendly. From our sales person James who was very helpful and knowledgeable, Patrick who patiently gave us a tutorial, Don who made sure we understood the whole process, and not least of all the pleasant and helpful young lady at the snack bar who went out of her way to be helpful! We appreciated everyone very much and we love our new car!

Dmeschrs

3 de jul. de 2015

Very friendly and helpful - timely, on top of all concerns. Happy to recommend. Chase and Wade both very professional as was valet. Will be back

Dcatx

2 de jul. de 2015

Everyone who works here is incredibly helpful and friendly. I had my car maintenced yesterday morning, and it was a great experience. The maintence took less than predicted and the waiting area is beyond comfortable with wifi, good snacks, television, and coomfy seating.The team member who helped me was so great! She updated my information very quickly and made it a very smooth process. I would recommend this dealership and Mercedes Benz service center to everyone :)

edusyl

1 de jul. de 2015

As always excelent service.I'm being taken my 2 cars to this dealer and is always a pleasure to do business with them.

Andrea

30 de jun. de 2015

They were very helpful in addressing my issues and even replacing the ones they could not fix. They were very friendly and professional. I would highly recommend them.

Mitvh

30 de jun. de 2015

Gave high ratings to reflect my experience with Ron Odom who keeps me well informed on work progress. He also handled battery replacement for key and fuse for cigar lighter.

Angela

26 de jun. de 2015

First class service comes with a purchase of a Mercedes Benz. Each time I have brought my car in for service, I've received excellent service from this location. Scott was great, very informative, knowledgeable, and gave me a coupon toward my service.

J.Monroe

22 de jun. de 2015

I will tell you I was on my way to San Antonio, I changed my mind at the last minute and decided to go to the Mercedes of Austin, due to the bigger Inventory of the CLA 250. Mark did an exceptional job, and was honest from start to finish.

gmama2000

19 de jun. de 2015

I took my brand new GL350 in for a back seat seat belt malfunctuon on Wednesday. I was immediately welcomed by the service guys outside and escorted to the loaner counter with Oscar Becerra. It was 7:45 a.m. and Oscar was in a great mood. He pulled up my information and remembered me and my husband Sam from many years ago. Personalized customer service makes such a hugs difference and Oscar is obviously a valued member of your team! Once all my loaner worker was completed, Oscar introduced me to Chase.He asked the right question, he never promised me a quick fix, but explained how serious Mercedes Benz takes safety and therefore my car would take top priority.Larer that same afternoon I received a call from Chase informing me that he had the seatbelt completely replaced. I was delighted and surprised at how quick the whole process was. Thank you to your team.Kind regards, Genevieve Cardozo 5128017954

Ooooo

17 de jun. de 2015

Wade makes all the difference in my experience with Mercedes Benz. He is super at his job! He has made my situation with my 2015 s550 tolerable, my car has been trouble since I bought it. One issue after another and it has been in service almost once a month.

pamtsavo

16 de jun. de 2015

We've been dealing with Mercedes Benz of Austin for over 10 years. We've bought numerous cars & SUV's through them and have used them for regular maintenance service as well as major repairs/updating on older high mileage cars or damage we've incurred. Without a doubt, we have always had excellent service and results when dealing with MBofA. I've taken out of warranty vehicles to other "MB" service garages to get 2nd opinions of repairs needed and costs of repairs...MBofA has always been spot on in diagnosis and actually fairer on costs than non-MB shops who are MB specialists. Excellent performance from WC Wright (sales) && Ron Odom (service). AAA+++++

sxvasquez

9 de jun. de 2015

The entire service department is to be commended. Mercedes Benz of Austin collectively makes its customers feel prioritized and communicate openly, honestly and regularly. For that reason, it's the only place I'll trust my vehicle to be serviced in Texas.

Gerry

9 de jun. de 2015

Drove in with a slow leak and the service department looked at it and analyzed the problem immediately. Had a new tire and was back on the road before dinner.

Janet

5 de jun. de 2015

For the past 6 years that we've owned our Mercedes Benz we have enjoyed great service from Mercedes Benz of Austin. My service consultant, Wade has the best listening skills and follow up regarding my MB and has the most reliable follow through with updates on the service process and readiness of my car. He even calls and checks back with me a day or two after I've picked my car up to confirm that all is well and I'm happy with it.Bobbie is also very helpful in processing a loaner car for my use.

Nbbrales

3 de jun. de 2015

Was told it would take 3-4 hrs. After 6 hrs they finally finished. Everyone was very nice. 6 hours for a brake repair is far to long.

L Wollaston

28 de may. de 2015

Great customer service. Chase is always professional, honest and knowledgeable --going the extra mile to insure customer satisfaction. Oscar B is also easy to work with always has a loaner ready. Thank you Chase and Oscar!!

PeteATX

28 de may. de 2015

The service was great, no waiting. they had the loaner car and paper work ready for my signing when I arrived. And cleaned my vehicle as well.

Ann-Marie

27 de may. de 2015

Everyone is wonderful from our service manager, Ron to Bobbie with the loaner car department. This is a huge reason I will keep buying Mercedes!

drhlis

25 de may. de 2015

My wife and I have been extremely pleased with MB of Austin since 2011. Christiana did an excellent job for being new to the Service Rep game, at least for us.I was saddened to see Bobby go to a sister dealership. He was one who set the service bar to its pinnacle.Service Items Punch List:I had a windshield wiper nozzle replaced.Vehicle InspectionAir replaced with Nitrogen in tires.Read Drive Flex Disc replaced.Leaking Valve Cover repaired.The only thing I was puzzled about when I received the keys to go home was, after starting my E500, the Fill Wiper Fluid Resevoir light came on. It was no biggy, I informed the young man and he filled it up right away.I also like your new means of feedback. The last on I completed was too cumbersome.Sincerely,Dr. Hlis

Jew001shsu

23 de may. de 2015

This entire dealership is excellent! Every single person was nice, especially my sales person Reva! She is nice, knowledgable, and honest. I highly recommend this dealership! Couldn't even get anyone at Audi or BMW to call me back, but they were so professional here that they EARNED my business! My new C300 is awesome, but I would give them my business simply based on their customer service and fantastic sales and finance team. This is my first Benz, but it probably won't be my last thank to MB of Austin! :)

ez2bme

18 de may. de 2015

We will be back. The overall Mercedes Benz experience was quick and quality orientated. Please keep up the good work. It's nice to see such impeccable service

TeeJahloveBenz

6 de may. de 2015

Mercedes-Benz has the most professional and welcoming atmosphere. Every time I need assistance someone is eager to help fix the issue especially Mr.Wade. If you're having trouble with your car definitely contact the service department. Honestly you won't be disappointed!

reyna n jorge

2 de may. de 2015

Good deals they do whatever it takes to give u the best deals...the seller do his best to get us the monthly payment we were looking for

Kkschneider

1 de may. de 2015

Reva made everything so easy for us. She is very professional, proactive and pleasant to work with. Everything was well orchestrated- from the paperwork with Don, the vehicle pick up, and everything that needs to happen from the moment we spoke to her. I would highly recommend Reva and Mercedes Benz of Austin.

Jboggess

1 de may. de 2015

Immediately greets customers with a warm greeting and move them through the service process rapidly and efficiently! Minh is the greatest service advisor I have ever dealt with! What a great dealership and customer service is always foremost with them!!

Jarrodbaker

30 de abr. de 2015

Mercedes Benz of Georgetown has been begging us to come back for six years, calling us every year. The reason why we continue to use Mercedes of Austin is because of our sales rep, Michael Bakiris. He truly cares for us, has an interest in our well-being, and goes the extra 2 miles. It is because of him we have stayed here, and not sought after the better deal in Georgetown. Our experience at MB of Austin has always been pleasant, and more than enjoyable. When it comes down to repeat business, it's relationship that brings people back, and relationship for us at MB of Austin has and will be with Michael Bakiris!

Familyof4

29 de abr. de 2015

I brought my 2 children and my husband to Mercedes-Benz of Austin with less than perfect credit and a dream that my first car could be a Mercedes. I set my appointment for a test drive. We arrived a little early to be greeted by Anni Weis who is one of the nicest people I have met in a long time. Anni took us on our test drive and brought us back to the dealership to fill out a credit application (which with less than perfect credit is where I thought my dream would die). We had a decent amount saved up for a down payment and Anni worked hard along with Dan Boone to make my dream come true. We went to the coffee bar and the girl that was there made an excellent frapacuino (good enough to rival starbucks) and she made the kids some hot chocolate which they said was really good she was very professional and nice as well As their website says they have many lenders to work with the credit challenged. Long story short I have my Mercedes now and everyone in the family loves it and we can't imagine how we lived without it.

Marcelo168

28 de abr. de 2015

Very prompt service, informative and great lounge and snacks. Service advisor also provided additional info on services due and services to be considered. This allows customer to plan service within his schedule.

aaj8lv

23 de abr. de 2015

The day before of leasing our Mercedecs we went to BWM and although they have nice cars, yet the sales person and the level of care and customer service was not up to a luxurious standards. Pual, at Mercedes Austin, has done tremendous effort and didn't let us go out from the dealership without driving the new car with us being 100% satisfied with the product, service and rate. Not to mention the great tips were given to us for our protection from the finince guy. Last yet not least Glenn delivers the car with quick review on the features as we were in a hurry and offered to spend more time with us when we pick up the linces plate. Great experience! we are proud to have our first Mercedes and yes it seems to be a begining of long way to go. Thanks Mercedes and for everyone who has made our purchase such a delightful experience.

MT44

23 de abr. de 2015

Wade was awesome, he is very patient and called me though out the day with updates, the service was prompt and my vehicle was ready on time.

Benzcj123

21 de abr. de 2015

We had a great buying experience at Mercedes Benz of Austin. They met our expections for trade and pricing, with a friendly, professional manner.Connie & Robert Johnson

Warpspd2u

21 de abr. de 2015

Scott was kind and professional. I needed a regular service done to my ML 550 2014 and was asked if I wanted to wait or would like a curtesy vehicle. I had tons of errands to do so getting a rental was crucial. When I came back to the dealer 2 hours later, my car was ready and washed. Scott explained in detail on what was done on my car. Apparently I had a tear in my tire which was replaced with a new tire! I am SO happy that I bought the Extra warranty for tires and rims. Whew. So my cost today-Zero!! ??

Etittel

19 de abr. de 2015

Driving home from San Antonio in late March, we had the misfortune to be rear-ended on the I-10 access road right at the city limits. Our 2011 E-350 sedan let us walk away uninjured from an accident that resulted in the totaling of both cars (amazingly, we drove home with no problems afterward) involved. Finding ourselves thrust into buying a new car without prior planning, we sought a replacement for my wife's beloved vehicle. The sales staff at MBA helped us find exactly what she wanted and set up an excellent deal on very short notice (the process was concluded in 3 days). I highly commend the dealership for helping us enjoy a hurry-up car purchase, and to remember that it should be fun to buy a new car!

Patty Aguirre

16 de abr. de 2015

The service is always professional and the staff is incredibly courteous and professional. Scott Cuny is an asset to the dealership.

Pattypoo99

10 de abr. de 2015

All was great except it took forever for them to wash my car when I came to pick up the car. They said it was because they were vacuuming trunk, but that was a lie because it was certainly not vacuumed.

msfrance73

6 de abr. de 2015

I was extremely pleased with the customer service I received at Mercedes Benz of Austin. Scott was wonderful and had a pleasant demeanor which makes all difference in the world to me, especially when I'm spending my hard earned money. They Made me feel welcome and I really like that. Mercedes Benz of Austin is the ONLY place I will take my CLS-550.

Monicainaustin

3 de abr. de 2015

I had an an appointment to bring my car in for service at 8 AM. I was a little concerned because I wound up with a meeting that started at 9 across town and I wasn't sure I would make it. Without even having to say anything Ron and the team had me in and out with a loaner in less than 15 minutes. Very impressive. It was the same on returning to pick up my car. Very efficient. You guys rock!

mb4evr

3 de abr. de 2015

Quick, easy and always professional. I have been using this dealership for 15 years and have never had a bad experience, whether in sales or service. I am glad they are in Austin!

Carguy

2 de abr. de 2015

Jim Lang is phenomenal. Brett liming was fantastic. Some of the most courteous and knowledgeable guys I have met in the business I'm also in the business myself and they were great.

Willham

30 de mar. de 2015

Had a great experience especially when n purchasing 2 vehicles at one time took less then 2 hours great salesmen really Happy will be my car dealership forever

Ron 2015

30 de mar. de 2015

Ordered a 2015 SL-550 in Jan. and picked up Sat March 28th. Great experience with knowable sales staff and management. Annie Weis my salesperson was exceptional both in her knowledge and helpfulness throughout the process. She even tracked the boat for me! The sales manger Rhonda Zanka was also extremely helpful as I am a difficult customer to satisfy as I look at all aspects of the experience. I visited every Mercedes dealer within 200 miles of Austin and came back to Anni and Rhonda at Mercedes Austin.If my wife can decide on a color and model I will also shop here for her car in the weeks ahead.Thank you All,

Sylvia

27 de mar. de 2015

I just love this dealership! The sales & service depts are excellent and I always have a great experience when I go there! The employees all very nice and personable. It's nice to know there are still some businesses who place a high emphasis on "excellent customer service"!

Fabiopmrj

22 de mar. de 2015

Staff did everything to please me and get the deal done.Ray and WC did a great job togetherHat's off to you folks !!!

Beckiegammon

9 de mar. de 2015

We have been buying our cars from Michael since 2000. It's always a very pleasant, very easy transaction and Michael is great. This week I took my S class in and as usual left it in the capable hands of Ron and then went across to sales and bought another vehicle from Michael. Can't imagine buying anything other than Mercedes .

ride

3 de mar. de 2015

Scott Cuny meet all my needs as a valued Mercedes customer and was very professional. I got an appointment at 11:45 am via mobile phone and drove from Georgetown getting a rental and appointment less than an 50 minutes.

chuck boyle

2 de mar. de 2015

The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rodriquez provided an outstanding delivery experience. This was our 2nd Sclass purchase in recent years and each experience has met the MB customer experience claims.

Mo

2 de mar. de 2015

Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reason I did not give 5 stars on the quality of work because on a previous repaired, the issue was not fixed.

Cyndi Bertrang

28 de feb. de 2015

Jesse was great! He helped me get the exact car I wanted! Everyone was so nice! Would highly recommend this dealership to my family and friends!

hello

23 de feb. de 2015

The model car I wanted to buy was not on their lot. Stacey helped me find a car that would fit my needs. Ronda appeared and said she would contact the MB dealer who owned the car and have it sent to MB Austin for me to purchase. (She had previously tried to talk me out of buying this color combination). Almost a week went by with me checking every day as to whether the car was available. It became obvious that there must not have been enough margin in the sale for this dealer to close the deal. I finally called the dealer who held the car, MB of Richmond, and in 10 minutes over the phone, bought the car, at a price $1500 less than MB of Austin wanted for a car they would not sell. Point taken, if you do not want to make the sale, let me know the truth. Everyone was friendly, knowledgeable, but when it came down to the transaction, they were just not interested. Too sad for everyone involved.

Elisa_Ann

10 de feb. de 2015

After abruptly leaving another car dealership due to the salesman's rude and condescending tone, I headed over to Mercedes-Benz of Austin to check out their 2011 Hyundai Elantra. The staff made me feel like a princess. Coffee, cookies, and plush couches left me pampered and at ease. Teddy enthusiastically showed me the car, and I instantly fell in love with it's sleek interior, smooth ride, and electronic amenities. He gave me a great deal on the Hyundai and even returned my rental car to the Enterprise branch in South Austin for me. Upon handing me the keys, Teddy took a celebratory picture of me and my new ride. I grinned the entire drive home.

Dwayne R

9 de feb. de 2015

Michael,Don,and Glenn were great to work with!!! The car could have been detailed better. Cosmetic items do count heavily when purchasing an SL 550. I would defiantly recommend these TEXANS to my friends.

Col A

6 de feb. de 2015

I recently bought a 2015 C300, an excellent car, my fifth MB since 1974. Anni Weis, my sales lady, provided professional & friendly help, always supportive, never pushing. Andy Burrow, new car sales manager, moved the process in a price-worthy way. Rhonda Zanka, general sales manager, was helpful in the process. Glenn Mayhugh provided the needed technical help in setting up the car (MB's operating manual is poor, to put a kind word to it.). Wade Wells, my service adviser, was thorough and kept me informed by phone on progress of the minor adjustments the car needed.Years ago, Stanley Marcus, of Neiman Marcus, said that if a sales person does not approach a potential customer within one minute from coming into an establishment, walk out as customer service is not a priority. MB of Austin meets Mr. Marcus' test.

garyshoe

29 de ene. de 2015

I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the belief I could get at least 200,000 miles on it. My wife noticed a small oil leak (drops of oil) on our garage floor so I scheduled an appointment to bring it in. I was told there was an issue with the oil cooler line and that the motor mounts needed to be replaced also (around 15 hours of labor in all). I explained to Scott that while I did not have extended warranty any longer, that this had to be an indication of some kind of failed parts. Scott worked with MB and with the shop foreman and we agreed to split the cost 3 ways. As such, my car is now fixed and I believe the repair cost to me was reasonable. Thanks to MB and MB of Austin for stepping up and doing what was right.

apetaia

29 de ene. de 2015

Thank you so much Stacey for helping me find the perfect car for me. I love everything about it! Please thank your manager and Dan for having to deal with my negotiating team, I'm glad we were able to come to a sweet deal. Highly recommend purchasing a vehicle from them. Best customer service I've ever dealt with.

Charlie

29 de ene. de 2015

Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and she immediately came up with a solution.

pamtsavo

23 de ene. de 2015

I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch in assessing issue(s), making repairs, and staying on time for completion. That's why we have been coming here for years! Definitely tops in customer service.

Dre0

16 de ene. de 2015

My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work.Thanks Richard W.

arthurggonzales

7 de ene. de 2015

Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodating and make me feel like they really care. My service advisor Chase is always so attentive and gets the job done!

jalapeno1966

31 de dic. de 2014

My wife works in the legal field and we were looking for a used vehicle one that was no more than 4 to 5 years old. While searching the internet I found a 2004 S430 Sedan for sale with 41,000 miles on it. No picture had been posted of it so I kept passing it up. There was however a 2008 S550 with low miles that peaked my interest. So we loaded up the Van and took the drive to Austin. Upon arriving at the dealership we were greeted at the front door as if we had just entered Grandmas house. Very warm and inviting. Bonnie Bradshaw is who I had originally spoke to about the vehicles via internet and phone. She was very responsive and professional, she in turn set us up with an appointment to talk to Jim Lang. Jim could of sold us ocean front property in Arizona, he was that good and very professional. Needless to say both vehicles were emaculate, but my wife fell in love with the 2004. The Service team had this vehicle so clean that I told Jim he had brought us to the wrong car. It looked brand new. I must say all the vehicles were emaculate. If the team at Austin puts this much work into a used car, I can't wait to purchase my next Mercedes. Thanks Jim and Bonnie.

Pinky

26 de dic. de 2014

It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you have a great holiday!!!

Mary.marek

23 de dic. de 2014

I want to start by saying that the service department is second to none. Minh fogel has been my service advisor for almost 5 years and she is amazing. Unfortunately for her, she has to see me a lot. On the other hand, I have tried to reach salespeople (my husband even talked to one and explained the situation- the salesman told him he would call him back and he never did) and dan boone (because he is the finance guy who handled my lease) at the dealership multiple times to discuss trading in my lease early because of repeated safety issues with my car (suspension has gone out 4 times in less than a year, brake lights constantly going out. The traction control went out while I was driving. Most recently, after I got my car back from getting the suspension control fixed (for the 4 the time) and the traction control fixed, the check engine light came on 2 days later. I never even received a phone call or email back when I emailed and called about trading in my lease early. For this reason, I will NEVER buy a Mercedes again. It is fine if the answer is no, but I at least deserve a return call or email.

Annette G.

20 de dic. de 2014

Minh Fogel is my Customer Service Specialist;Intelligent and caring;Nice and courteous;Her knowledge of her job is beyond compare;Fantastic at her job and helping customers;Outstanding in her field;Great person all around;Excellent customer service skills; and aLovely person to talk with.You will not be able to find a better specialist than Minh Fogel under the guidance of Chris Hirch and a better auto dealership than Mercedes Benz of Austin.

texastonypro

8 de dic. de 2014

Buying a car from the Mercedes "Family" of Austin is such a unique experience. From the moment you walk into the showroom you can sense that this car buying experience will be different. "Everyone is so Dang friendly". There is no tension or pressure to purchase a vehicle. Everyone works together as a team to ensure your every need is satisfied. Ask for Stacey, you won't be disappointed. She is a very knowledgable, professional sales associate who will make your buying experience so enjoyable. Her friendly non-aggressive approach to car buying is so refreshing. This is my second car purchase from Stacey and definitely not my last. So, If you're looking for a car dealership that treats you like family and cares about you and your buying experience, look no further and take a trip to, The Mercedes "Family" of Austin. You won't be sorry.Tell Stacey, Rob, Andrew and Don that Texastonypro says, "Hey"

davidmp811

3 de dic. de 2014

I do not like the car buying process, new, used, luxury, or clunker. Car buying and pushy sales people are discouraging. Stacey was the exact opposite. She made the process relaxing and enjoyable, a true professional. More dealerships, organizations, need people like her. Thank you, Stacey. I love my new car!

Amy Beckmann

22 de nov. de 2014

Excellent service! I am no longer working in Austin. However, I am so pleased with Mercedes of Austin that I continue to take my car there for service even though it's 1 1/2 hours away.

Ashleyduke

21 de nov. de 2014

I absolutely loved working with everyone at Mercedes who helped me purchase my car this week. They were all so nice and honestly it was probably the easiest / quickest car transaction that I have ever made in my life. There was no hassle or stress that usually comes along with car buying from most dealers. You definitely have high quality people working in your establishment and we will definitely be back to purchase our next car with you. Thank you for being so nice and helpful!! Its extremely appreciated!!! John Butler is an amazing sales person an a pure delight to work with!!

Linda Wollaston

20 de nov. de 2014

Great customer service at Mercedes Benz of Austin.. I can always depend on Chase Adkins to take care of me. The quality of their repairs is superb !

terry.s.smith1

19 de nov. de 2014

Ron Odom was helpful as always. Will continue to use Mercedes Benz Austin service center for both my vehicle and my spouse's vehicle for all service.

Dkbeck

17 de nov. de 2014

Everyone was very friendly, efficient and professional. They made it easy to drop off and pick up. I was extremely pleased and feel confident that my vehicle is serviced properly.

Lana Yoder

11 de nov. de 2014

Everyone in the maintenance dept was super friendly, very professional and helpful. Service was performed quickly and all the questions I addressed with them were answered to my satisfaction. I LOVE this dealership!

Bobby102985

4 de nov. de 2014

Great experience and are sales person Anni Weis went over and beyond to make my wife and I happy. Great job I would recommend everyone to go see Anni Weis she is a great asset there for Mercedes Benz of Austin. They are lucky to have her there. So don't wait and go see Anni Weis for your new Mercedes. Thank you Anni from the Horta Family!! Thank you so much Don in finance for all the great help and advice. Great team of people.

Michael Jew

15 de oct. de 2014

Purchased over the phone and on internet with very good service. Recommend highly. All questions answered and paperwork done without delay. Used USAA Buying Service and USAA Financing.

AAviles01

15 de oct. de 2014

Mercedes Benz of Austin, Good Place, Good Service, Good Quality, Good People. They attention was great, fast. De service was excellent, the rental proces incredible. I definitely will recommended this place to anyone who look for get there cars repair. Trust me won't be disappointed. It the best place in Austin for luxury car's.

Harvey Hamilton

1 de oct. de 2014

Mr. W. C. professionalism made my visit and purchasing a Mercedes Benz, a fun and joyful experience. The friendly business atmosphere at Mercedes Benz of Austin is like being at home, you don't want to leave until you have bought the right car.

MB Lover

1 de oct. de 2014

Fantastic service department. Okay on sales, dumpy place for a luxury brand.

Lgeneral

25 de sep. de 2014

TR Macall handle my transaction as an experienced professional. He provided information and details on the vehicle I acquired. He proceeded to introduce me to all key personnel at the dealership. Everyone very friendly and courteous. My experience with Mercedes Austin was very pleasant and I look forward to having my needs supported by Mercedes.

Pfluger

22 de sep. de 2014

The dealership itself is amazing. Great design and staff is incredibly accommodating. Our service provider was very professional and the valet staff was as well. I will definitely take my vehicle here for service.

Lindsayhearne

17 de sep. de 2014

Service and sales are excellent, will recommend that my parents talk with Chris before they purchase their next vehicle. Friendly staff and comfortable customer waiting lounge.

TaddCrayton

15 de sep. de 2014

Two visits to the dealership in one day! Jim was "at our service" and helped my spouse and I make an informed purchase decision with multiple test drives in a no pressure environment. Great experience!

ocantu

15 de sep. de 2014

Excellent experience. Fouad was very helpful during our visit. All questions ware answered. It is evident customer service is a priority at MBOAustin. I will gladly return for my future purchase.

randini09

13 de sep. de 2014

Annie made a difficult, for her, she was thrust in the middle. I had tire issues when I purchased the vehicle. I talked to another service writer, who was not in the day I dropped it off for my b service. Long story, Annie had to get up to speed quickly, with a rather time pressed, impatient guy. Great job Annie.Randy Wilson

Terri

8 de sep. de 2014

I've purchased many Mercedes over the years and the reason I have always kept going back was the customer service. I can't say that is really the case anymore. The dealership seems only interested if you are an easy sale. My current Mercedes depreciated at an alarming rate and even though it's a current CPO it was still about $9000 below what the dealership was willing to pay as a trade in. They had no interest in working with me even though I was willing to work with them in terms of taking a loss on the car. They just don't call you back, no consideration at all, just flat silence. That is how they are dealing with someone who has purchased numerous Mercedes, how do they treat the average buyer?

pamtsavo

5 de sep. de 2014

We have been purchasing cars & suv's for years from MB of Austin and without a doubt they are the best there is. Our purchasing experience has always been terrific-no pressure, friendly, informative sales and a willingness to go waaaay beyond the call of duty. WC Wright is freaking awesome! As far as service goes, again, it's an exceptional team. Ron Odom is our service guru and he is as good as it gets, in fact, he's beyond fantastic. He knows his stuff and should the unexpected happen, he will go above and beyond to get you back in your car and on the road again. I've had the regular maintenance service and the occasional human "oopsie" on our part which requires towing car(s) in (in fact, 2 tows this year! We put a lot of miles on our cars and road hazards are problems for tires and engines). The cars themselves have never been an issue, they are phenomenal--reliable, safe (amazingly safe in unsafe road conditions!), spot on quality. We have one we're keeping that's 100k+ miles and going strong, the others we tend to trade in every 2-3 years. We've financed and leased and paid cash along the way and in every situation, it's been a great experience.

tvwiseman

5 de sep. de 2014

Thank you for taking such good care of us and our car while we were giving birth! Such a comfort knowing it would all be resolved swiftly and smoothly, as always.

brilaw53

27 de ago. de 2014

I always feel like I am the most important customer that Mercedes-Benz of Austin has ever had! They the most friendly, efficient and well organized service dealership I have ever encountered. They always give a loaner with the service and have the best coffee bar if you decide to wait for your car. I can't say enough about Mercedes-Benz of Austin. I will take my SL550 to no other car service establishment ever...only Mercedes-Benz of Austin!

Slofaro

11 de ago. de 2014

Stacey was wonderful to work with. She is the only reason I didn't go to Georgetown MB. I highly recommend her!! The sale process was made easy.

abelvillareal

16 de jul. de 2014

Bob Kadura is by far the best sales person that I have in countered in all my years of dealing with dealerships.Always kept me informed and in the loop while I waited for my vehicle to arrive. Excellent people skills, a person who truly cares about his clients and is a good reflection of the Mercedes dealership. It's been a pleasure to buy a new Mercedes under his direction.

AAviles01

9 de jul. de 2014

Excellent Service, Mr Hirsh was very helpful, and do all what He can do to get me the Best deal, and the best rate. Definitely I will recommended this Dealer to everyone.

Spcondon

30 de jun. de 2014

Wade did an outstanding job and impressed as usual. He even delivered my car to me at the office to save me some time. I really appreciate what he does.

joegarcia

23 de jun. de 2014

Reva is a very friendly, efficient young woman. Don also was extremely friendly, efficient, and helpful. Have never bought a car so easily. Plus they have wonderful cappuccino!

Blviolin

5 de jun. de 2014

Ron was extremely helpful and presented me with options on service to my ML320. His professionalism and care are one reason I think this dealership is top-notch.

Sixty2nds

5 de jun. de 2014

Another job done Right the 1st time.My 2000 E320 had a 4 wheel alignment done.Tires were rotated and balanced.It makes a difference.The little vibration is gone and it is riding like new.

Hana77

4 de jun. de 2014

I'm happy with the whole service. Thanks ! I love my new car! I don't like long reviews with at least 25 words required !

jag8697s

30 de may. de 2014

It was an outstanding experience across the board; no high pressure sales. Reva was extremely patient, attentive, accomodating, and educational. The team was tremendous and very helpful.Thanks to everyone for creating an enjoyable purchasing experience. Shawn

texex91

29 de may. de 2014

New management has really changed my mind on this place. Would not buy from them again. Prices are too high and kinda bad attitude. Buying from Dallas from now on.

Eldor

22 de may. de 2014

Wonderful thanks to Ron OdemHe is so profession and knows his job very well. He is the only person I trust and want to wok with. Especially with my car

ronaldchu

19 de may. de 2014

Good services and speedy it is fixed as expected. The waiting room needs to be more choices of food and drinks. Overall is good no issues

330Cic Guy

19 de may. de 2014

Anni Weis, the sales advisor I dealt with both over the phone and in person is the absolute best. I couldn't recommend more highly.

bealee

17 de may. de 2014

Very easy work. Not pushy he allowed us all the time we needed. It was a very pleasant experience, we went in to look at 2 vehicles and didn't think we would buy the same day.

JJWilliams09

14 de may. de 2014

Thanks for great service . Keep up Wonderful work !! We appreciate your time and effort. All the follow up calls and concern. Very friendly staff. Clean and neat. Out standing customer service :-)

Leslie D

2 de may. de 2014

Bobby Davis was my service Tech and I have to say: "By far the best customer service I've received from Mercedes!" He was professional and knowledgable about all of the services my car required and had my car in and out in a timely manner. He kept me posted with any charges or issues I should be concerned with, which never leaves me surprised with at the price! I feel like my car will have a long lifespan with Bobby Davis there! Thanks Mercedes of Austin!

Nell Peterson

30 de abr. de 2014

I am very fortunate and thankful to have Ron Odem for my Service Advisor. Mr. Odem is professional, kind, caring, knowledegable and greets treats me in a prompt manner whether in person or by phone. He informs me of my vehicle's service needs in clear understandable terms and of the completion of work performed on my vehicle. Additionally, he assures that transportation is provided while my vehicle is being serviced. I truly believe Mr. Ron Odem is a continued asset to Mercedes Benze of Austin. He is a wonderful person to have for a Service Advisor. I am grateful he is mind. Nell PetersonMr. W.C. Wright was very helpful to me and my brother when he was searching to purchase a used vehicle. Mr. Wright was very knowledegable, patient and kind while discussing and showing my brother the various vehicle that fit his budget. Mr. Wright was a wonderful person to have as a sales person and definitely seems to be an asset to the sales department at Mercedes Benz of Austin. Thanks. Nell Peterson services rendered.

Melwils

29 de abr. de 2014

I found the first service in Texas a painless experience. Staff was professional and friendly. The receptionist, the person assisting with loaner, the cashier, all went well. Richard called to inform me of additional findings and when the car had to stay over the weekend. I found the experience efficient and easy for me.

frost78

24 de abr. de 2014

Customer Service is very important to me as well as how I am treated. To date, there are two employees that I have not felt respected by.

piercebiggs

23 de abr. de 2014

Everything from the greeters to the cashiers was extremely professional. It was my first visit to the dealership and it will not be my last. Excellent customer service.

Isabelnbenitez

19 de abr. de 2014

Service was great! Hopefully next time they can bring out the car to me quicker or have it ready after leaving the cashiers but overall A+!

DWhitacre

18 de abr. de 2014

Very friendly and accommodating. My loaner car was ready when arrived. Everything on the list for Service A was completed and when they said it would be.

JARoberts

17 de abr. de 2014

I have worked with several CTX Benz dealers, they all consistently fail to meet expectations and mine are higher much than your average customer. Austin exceeded my expectations, my car was returned un-damaged and service completed correctly on the first visit!I was apprehensive to use this location given old Yelp and Google reviews. All so not true!Annie Daniel is a wonderful, sweet and caring individual. The porters are great kids; actually, you can tell management treats their employees wonderfully because everyone was caring and courteous! I just wish I could meet my technician, thank him and share what an excellent job he did with my alignment, my GLK drives like new. The Georgetown location replaced suspension and failed to even just check the alignment.The newly constructed dealership is beautiful too!Thank you for taking such good care of me MB of Austin, you have a service (and future sales) customer for life!

jpack4ut

15 de abr. de 2014

Always a great experience getting serviced at MB Austin. Bobby was great and they fixed more than I even asked to be fixed. Very thorough.

Widner

15 de abr. de 2014

My experience buying my Mercedez was excellent. The staff was pleasant, helpful, and not trying to sell me some thing I didn't want. The price of the car and trade in was fair and did require constant haggling before reaching a deal. Best experience in buying a car I have ever had.

lshidlof

14 de abr. de 2014

Chase explained everything and the car was returned when promised. No problems. Terrific service. The sales process also was easy and friendly. Rob and Anni made it easy and were able to answer all questions. Definitely would go back.

lmp1209

13 de abr. de 2014

I was very pleased with the outcome of the service.this is my first Mercedes Benz and I'm enjoying everything about it. I will continue to go back

loveoates

12 de abr. de 2014

Every time I bring my car into Mercedes Benz of Austin customer service is Amazing! The staff is patient and extremely helpful. Bobby Davis is always a pleasure to work with.

LyleE550

10 de abr. de 2014

Only downside is the initial telephone contact was too burdensome in getting to a person to talk to about your predicament. Tighten up the sign in process so you can get to the help you need.

kmsolh

10 de abr. de 2014

Automotive service Advisor job purpose is by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Minh Fogle did all that and more, she Maintains customer report by explaining in detail and expected return of vehicle, obtaining customer's approval of estimate, and kept us informed by telephone; answering questions and concerns. Anyone with the patience, personality and work ethic like Minh will be the ideal image of Mercedes Benz, Any work I will ever need done in the future, I definitely will go back because of Minh Fogle. thank you Minh...Kay Solh

wendygoogins

10 de abr. de 2014

Everything went smoothly. Since the C service takes over 3 hours I was able to get a loaner for the day at no cost. This is a very good service to provide for people who can not be without their vehicle for extended periods. I believe this is the only dealership that offers this service. Bobby Davis provided immediate attention and is always friendly and customer oriented.

rsjacobs

9 de abr. de 2014

Took my car in for a Service A. Staff was very friendly and quick to get me into a loaner vehicle so I could go on about my day.

luash

9 de abr. de 2014

Ever since I bought the ML350 I have been taking it to the dealer for any service, they are all courteous, prompt and the ease of dropping off and picking up is real smooth. Richard Walker was awesome he fixed the problem and helped us by matching the price of service. Richard you rock man. Ash

Xavier188

8 de abr. de 2014

Mercedes-Benz of Austin has been my exclusive service dealer since I purchased my 2004 C-240 Estate. It is great to have a service dealer that is extremely reliable, prompt, courteous and friendly. Every member of the team is very knowledgeable and helpful. They keep my car running at peak condition. The Customer Lounge is a relaxing place to enjoy an espresso when waiting for those quick fix jobs such as topping up the oil or window-washer tanks. I know that when it is time for a new car I will return to purchase another M-B.

AlexLadage

7 de abr. de 2014

Ron did a very good job getting my vehicle fixed, keeping me informed, and working with me on a slight discount if I did all the recommended service suggestions at one time. I will tell everyone I know with a Mercedes to go to the dealer over the various chop shops/ knock offs like Ben's Workshop that work on Mercedes.

Christahoffarth

2 de abr. de 2014

Personable and not pushy. Went above and beyond to accommodate me while the car I wanted was being located. I will purchase here again in the future

kbpalmer

31 de mar. de 2014

I had a nail in my tire and they came to my hotel and put the spare on. The next day I dropped my damaged tire at the dealership and it was repaired within two hours, with only a $29 charge. The staff is very friendly and accommodating. I would highly recommend this dealership.

sanfordfe

31 de mar. de 2014

just met Chase, but he clearly understands customer service. He's my guy.....he put a priority on servicing my auto and provided me with a loaner.....O U T S T A N D I N G service....

sxvasquez

31 de mar. de 2014

As a recent transplant from Salt Lake City, my service needs were addressed immediately and professionally after confirming and transferring my service records. The team provided me a late model loaner vehicle that was immaculate and allowed me to take care of business for the time my Merc was in the shop. Despite the current construction, which was very well contained and unobstructive, I felt like the flow thru from delivery to pick-up was seamless and streamlined. This dealership is exemplary and should be commended for the excellent service they provide. I will most certainly be back for current service and purchase of my next Mercedes.

Santosarriaza

31 de mar. de 2014

I don't have words to describe the great service i received from Ray Terranella, he was helpful, courteous, friendly, overall awesome person. He deserves and award!

benzcustomerwlh

28 de mar. de 2014

Service Advisor Wade Wells always takes great care of our cars. He's knowledgeable, responsive, and a pleasure to deal with. Many thanks for a consistently satisfying service experience.

Ccfisher

26 de mar. de 2014

Did work as specified, but didn't fix problem with back "gate" not automatically opening yo the touch?. This has been a problem for a few months

Kay

26 de mar. de 2014

Mercedes Benz of Austin continues to deliver excellent service with efficient and friendly staff.

DeanC

25 de mar. de 2014

I always get great service at Mercedes-Benz Austin. My Service writer is Ron Odom, he does a fantastic job. Ron is the reason I get my cars serviced at MB-Austin.

Fred Hannes

20 de mar. de 2014

Richard did a great job. He was courteous and kept in touch to let me know about any changes that came up during the servicing.

RW

20 de mar. de 2014

Christy and Wade really streamlined the process and got me in and out of the store very quickly.

Bgreig

17 de mar. de 2014

These folks were very conscious of my item, and I was given attention from the minute I drove up. Everyone was courteous and could not have been more helpful. Bobby kept me informed of what was needed and when the work would be done, and when the truck was ready toward the end of the day when traffic was heavy, was accommodating in let me pick it up and return the loaner the next day.I really got the sense the dealership is trying to up its game.(I do not understand why I have put in so much personal information below or "register" to submit this review. It contrasts so much with the positive experience I had with the dealer!)

JasonM

17 de mar. de 2014

I had some issues involving the warranty and these guys really came through for me. Couldn't be happier with the level of service I received.

CLBVEGAS

15 de mar. de 2014

Very friendly- excellent team and would highly recommend! WC, Michael and Andrew B were very helpful! WC and Michael acted as a strong sales team and both were extremely helpful and thorough. Andrews patience and ability to break down the different financing options enabled me to make a quick decision!

Niblick99

15 de mar. de 2014

Have been doing business with Mercedes Benz of Austin since 1982 and have always been treated fairly and have received great service over the years.

51TheKingPin

14 de mar. de 2014

Probably the best service experience I have EVER had!Very knowledgeable, reliable, and comfortable.Even the price seemed VERY fair. I will be sure to trust my car with this service center in the future!!

rcfh

14 de mar. de 2014

I've always received exceptional service from drop off to pick-up and my service adviser, Ms. Mihn Fogel is always friendly and professional. Also, I would like to commend the sales department, Mr. W.C. for his professionalism and friendliness.

Kendall

14 de mar. de 2014

I am treated so well every time that I visit Mercedes Benz of Austin. I know that I am not one of their highest paying customers, but they treat me as if I am. Everyone who walks in their doors are greeted promptly and taken care of immediately. The service is always extremely fast and friendly. I moved out of Austin recently and I have two dealerships that are closer to my new residence, but I drive two hours out of my way so that I can work with my service advisor, Minh Fogel. She is the main reason that I love MB Austin so much and refuse to go anywhere else to get my car serviced. I can't say enough great things about Minh and the MB Austin crew!

arthurggonzales

12 de mar. de 2014

I felt very welcomed and taken care of while there. Actually posted on my Facebook it felt like being at the W Hotel! I will definately return and recommend Mercedes Benz of Austin!!! My service adviser Chase was very attentive and genuinely interested in addressing all my concerns!

volodinalena

12 de mar. de 2014

I have been working with Ron Odom for 11 years. Hi is so kind, nice and very professional and so patient! And if you came to MB very stressfull he always will calm you down and help to solve the problem with your car most of the time right on a spot. I'm very happy to have Ron as my adviser at MB!

akwasiasante

8 de mar. de 2014

Wade was excellent in response to all my concerns. He showed me the parts which were replaced, and took his time to explain all the work done.

jstrubbe

8 de mar. de 2014

I have been going to this dealership for seven years. We have had our ups and down. Overall, this tag team is awesome allowing me to obtain the vehicle my wife as myself would enjoy. My wife really enjoys SUV style type vehicle where W.C. Wright took his time going over both his inventory as well as utilizing his intranet search engine to see if he could fine her a vehicle that would meet her expectations. His relentless strive allow us to obtain a vehicle we both would be comfortable and meeting her expectations. Dan Boone is an awesome advisor assisting me how to proceed forward. He was able t search a fantastic finance rate as well as guiding thru the paperwork and offerings. The day before leaving the dealership, we did stopped by Lexus to view their LX570. I currently own to other Lexus RX330 and IS250, so familiar with Lexus. The LX570 is a good truck, but it still reminded me of my Landcrusier that I had until three years ago. Both company's are great and have true conviction and integrity. The turning point came down to who took the extra steps to ensure happiness for our family. In the end, the team at Mercedes Benz - Austin just takes up several notches up. People like Glen who takes passion going over your vehicle awareness and its details. All I have to say, W.C. Wright is not an outsider, but someone you respect and cherish his openness and passion. Dan Boone how his humor and openness makes you do the right decision in terms of financial direction and outlining pros and con of added packages to ease required maintenance on the vehicle. In summary, this is why we selected this dealership in Austin not because of the dealership, (I do have one closer to my home) but because of the team it has and for this, it will always strive to be the best.Thank you W.C. Right and Dan Boone.John Strubbe

wrwilson

8 de mar. de 2014

The service was timely, effective, and convenient, and the staff were helpful and friendly. I am still getting an occasional dash-board warning that I have a right parking lamp problem even though the service apparently dealt with this issue and the light seems to be working. Not clear to me why the vehicle computer is still highlighting this if the issue was in fact resolved.

ChristopherHoward

7 de mar. de 2014

Everyone was very attentive, polite and very focused on satisfying every customer. Everyone was very attentive, polite and very focused on satisfying every customer. Thanks.

ccrider

7 de mar. de 2014

From the moment I arrive until i leave, I am treated with the utmost respect and kindness. There is food, drink, television and magazines to enjoy while sitting in their wonderful waiting room on very comfortable leather furniture. I get to look at brand new cars with out any pressure at all. Then when I leave and this is my favorite, my car has been washed and cleaned!!!

josephliu2014

6 de mar. de 2014

i walked in without an appointment. it didn't take too long to fix my problems. the assessment was convincing. the waiting area provides coffee, snacks, and TV.

M.S.

5 de mar. de 2014

We didn't have an appointment but the check engine light came on as we were driving around Austin. We live in Brownwood so it isn't convenient to get our MB serviced. They told us to come in and advised us to take care of any issues now rather than hit the road and perhaps have a big problem out of town. We waited while they upgraded what turned out to be a software issue and washed our very dirty car. An ounce of prevention is worth a pound of cure.

Dwishnew

3 de mar. de 2014

I was having electrical system problems. I got an appointment for the afternoon and managed to get my car in. Loaner was ready. Ron took great care of me. And my car was finished in a short time with problem resolved. Perfect service

BWR1

3 de mar. de 2014

I had not purchased a car in over 25 years as I always had a company provided vehicle. I did not know what to expect when I walked into Mercedes Benz of Austin. I was very pleasantly surprised...we were greeted in a friendly manner but not pressured in any way. After allowing us to browse around and relax a little, Blake Betts quietly asked if he could help us with anything.He was always extremely helpful, very knowledgeable, and patient with us as we kept changing our mind about options, etc. He truly wanted to find for us the exact car we wanted and kept us updated throughout each step of the process. He thoroughly explained the pricing structure to the point we felt confidant we paid the true market value of the car. Upon delivery Blake took plenty of time to show us the features, options, and how to operate the vehicle. He gave us his personal cell phone number for any and all questions or problems we might have. In summary, Mercedes Benz of Austin and Blake worked hard to earn our business and they succeeded. I was also looking at BMW's and Audi's and the customer service at Mercedes Benz of Austin was far superior to either one. If you are in the central Texas area and in the market for a Mercedes it would be a mistake to not visit Mercedes Benz of Austin.

Nett

1 de mar. de 2014

W.C. was awesome! I called him, told him exactly what car I wanted with all of the features, and he went on a hunt! He sent me a list of 8 different cars for me to choose from. The car I picked out was in Virginia. This didn't stop W.C. from getting that car to Texas! He worked out the transporting of the car and I was driving my new Benz within 2 weeks. I will never buy another Benz from anyone but W.C. at Mercedes Benz of Austin! In addition to W.C., Dan in finance was very helpful. He helped with getting the best interest rate and protecting my investment with the extended warranty. This was the best car buying experience ever!

Patricia

27 de feb. de 2014

Chase was awesome! Had an excellent experience! Will definitely go back!!

Gina

27 de feb. de 2014

It seemed that every time I took my 2008 C300 to MB of Georgetown I left with additional issues so after receiving numerous back-to-back issues I decided to try someplace else, a non-MB of Someplace shop....more supposed problems and all different than the one's MB of G stated we had, and of course very costly. At this point my husband and I were extremely frustrated and discouraged but we decided to make one last call before deciding if we truly needed to spend the $2500 in repairs collected between the two other auto shops. We first spoke with Chris Hersh (my apology if I didn't get the name 100% correct) who was so patient with as he listened to our venting of the nightmare we lived up to that point. He talked us off the ledge & we decided to take our car to MBofA for one last opinion. To our pleasant surprise MBofA fixed the issues that truly needed fixing and assured us that everything else was mechanically sound. Our Service Advisor, Ron, was very professional and did an exceptional job at keeping us abreast of repairs and timing. When it was all said and done our car cost us $1200. Though MBofA is not conveniently located to us, we will continue to take our car there. One last note, all the car runners who greet you when you arrive, provide you the loaner and retrieve your car when you pick it up also provided exceptional customer service. Everyone of them were friendly, professional, smiled when they addressed you. I want to make sure they got the recognition they are due as well.

Janice Salinas

26 de feb. de 2014

I was able to get an immediate appointment, get a loaner car, and my car was ready the next day. This was the quickest service that I have had since buying my car and my trunk mechanism is working fine.

wmhulett

26 de feb. de 2014

My experience with Mercedes Benz in Austin was outstanding. I had my E-350 special made to meet all my needs. The turn around time didn't take very long. I received my delivery during the time frame that was promised to me. The sells associate (Jim Lang) was very knowledgable about the vehicles and his job. I will recommend this dealership to all my family and friends. Grade A dealership.

Msnoraj

25 de feb. de 2014

Excellent customer service I have never been treated and taken care of by any dealerships in Tx ever! there is greatness called Mercedes Benz Austin

Bernice0902

22 de feb. de 2014

Every time I go into this dealership, I feel like I am the most important customer! Everyone is very attentive and always makes sure that I am satisfied with the service.

laurafgoodwin

21 de feb. de 2014

The best car buying experience I've had in my life! I will only do business with this dealership for now on! The bar is set.

Cora Klein

14 de feb. de 2014

Excellent! They were very professional. explanation of the problem was clear and direct. We were very pleased with the care and detail they went into.

gruckel

13 de feb. de 2014

My experience with MB was great, as always. Ron is attentive, listens and asks questions to ensure satisfaction. Happy to have him as service advisor.

Joshua Kirk

11 de feb. de 2014

I found a great car online and was weary to purchase it from 500 miles away so I flew in to look at it. Everything was as described on their website. I worked with Chris Hernandez and he was VERY helpful and not pushy in the slightest, only informative. He went out of his way to ease the stresses of such a large purchase. The financing department was also very easy to work with and didn't push the extras TOO much like so many dealerships do. I would love to buy my next car here again.

Yaguillard

9 de feb. de 2014

Amazing customer service. Stacey was awesome. Courteous friendly accessible. Showed me where to go for follow up service etc. highly recommend this dealer ship. Awesome.

Mary Jane Vaught

28 de ene. de 2014

The people involved in our service visit were very courteous and helpful. All of the concerns regarding the vehicle were addressed, explained and dealt with thoroughly and professionally.

abijohn

27 de ene. de 2014

Everyone was extremely friendly and helpful. I was in and out the service center within 10 minutes when I dropped my car off and picked it up.

Ghughes

27 de ene. de 2014

My husband and I were just going to look and see what Mercedes had to offer. We rolled in on a Monday afternoon and met Danny. He was so patient and kind, he made us feel like we had always known him. We told him we were just looking and not even sure what we wanted other than a convertable. He showed us all the new ones and then he found a used one with very low miles that was amazing! We couldn't pass it up! Danny never left us alone but wasn't pushy at all. We were not going to buy a car and if he had just let us look and not showed us everything then we would have left. We just really enjoyed the whole Mercedes experience! When it's time for me to get my next car, I will look at Mercedes first! Thank you!!!

chris59511

22 de ene. de 2014

Great job. It was a fast turnaround and came in at a price under what I was originally quoted. Bobby does great work for us consistently. Thanks.

cls1985

21 de ene. de 2014

Wade was amazing and very helpful!! If all the staff is like him I will continue to get my car serviced at this location. He quickly identified the solution to my problem and I was in and out in no time. Thank you MB-Austin and Mr. Wells :-)

Julie Brandimarte

16 de ene. de 2014

Overall, an easy and enjoyable trip to the service department. Quick and efficient. I did not even need to reserve a loaner car because bobby had my car done so quickly. Great service department.

Kc01318

9 de ene. de 2014

Excellent customer service and personal attention. I would recommend John and the dealership to anyone. The attention detail was superb. I will never buy a MB from any other dealership.

Paul Boothe

1 de ene. de 2014

Thanks Ron and MBoA for another year of fantastic service! Good Luck with your expansion. Ron always takes time from a very busy schedule to make me feel like I'm a special customer.

Katheryne686

27 de dic. de 2013

This is our third Mercedes purchased from Mercedes-Benz of Austin. We have recently moved to Georgetown, but our experiences at Mercedes-Benz of Austin have been so positive we prefer to continue working with them instead of the Mercedes dealership in Georgetown. The professionalism exuded by everyone we have encountered (from initial sale to service) at the dealership is on par with no other. We will gladly continue our relationship with Mercedes-Benz of Austin for the foreseeable future.

MBOwnerR

25 de dic. de 2013

WC Wright is the best...he makes buying a car a truly "FUN" experience. The other staff a Mercedes of Austin also contribute to an enjoyable experience. Although there are dealers closer to my residence I always go back to MB of Austin primarily due to their customer service both in the showroom as we'll in their maintenance shop(service center).

TonyR

20 de dic. de 2013

Got a fair deal on a really great used vehicle. Worked with Chris, he was great helping us out. I will be back whether it's to purchase a new or used vehicle.

drhlis

18 de dic. de 2013

Nobody does it better thanMB of Austin. Bobbie Davis kept me in the loop via text messsging even when it was after hours. I was flying out if Austin over the weekend but that did not matter to Bobbie. he is exceptional! Thank you.

Randall Gribbin

5 de dic. de 2013

I am always treated as the 'only' customer. Excellent service and communication skills! I am very happy with the dealership. Minh Fogel is an excellent advisor and Chris Hirsh is alway available for advice and consultation.

bstegall

4 de dic. de 2013

The sales people were nice, helpful, and got things done. The car is wonderful and I am totally delighted with it. Why say more, when I was able to say what I wanted to say in less?

cbruenjes

4 de dic. de 2013

Best vehicle transaction ever! Blake's follow up and attention to detail was world class. He always put my needs first and went well out of his way to deliver an outstanding sales experience.

sunithadowning

26 de nov. de 2013

Good experience. Wade Wells was great to work with, as always. I very much appreciate his honest assessment of my aging, but well loved car.

lisajardine1957

17 de nov. de 2013

Patrick Van den Nieuwenhuysen, your sales associate did a great job. We originally came into the dealership to look at a 2009 ML350 that was on sale for $39,950. It was not equipped with very many of the options we were looking for. Patrick, however was able to find us a 2012 ML350 Bluetec with only 26,000 certified to !00,000 at a price we could live with. We traded in our BMW X5 for an acceptable amount and made a deal.Lisa is very happy and if Lisa's happy everybody's happy.

txsean13

10 de nov. de 2013

Though I did not come by to shop new...best experience at a dealership! Knowledge and Attention to detail...couldn't have gone any better.Thanks again!

Jlshashack

1 de nov. de 2013

I bought my certified used car from Patrick in 2007 and when I needed to purchase another certified used car I came back to Patrick and received the same excellent service from him and the financial office as I did six years ago. I would definitely recommend Patrick and the Austin dealership to everyone I meet.

JeanT

25 de oct. de 2013

Annie is the best, she was there to help every step of the way!! The most painless purchase I ever made. Everyone was great and very friendly!!

dketteman

17 de oct. de 2013

Everyone was very supportive and kept me informed during the long wait for the 2014 S-550 to be released to the public. It was 18 months from the time I first started hearing about this vehicle and telling my salesman that I wanted the first one delivered to Austin, TX and the time I received it on 10/15/2013.

texjime44

7 de oct. de 2013

excellent services very professional and knowledgeable employees, we were treated with respect and hostility we enjoyed MB services. we will see you again next year.

dfaulhaber2k1

5 de oct. de 2013

Awesome and best car buying experience my wife and I have ever had! Patrick was a great salesman and made our purchase fast and easy. The finance officer, cant remember his name but I think it was Don, was great in explaining our financing and all the options we had. If I need another vehicle, or know of anybody looking for a vehicle, I am sending them to you!!!!

KristynKennedy

30 de sep. de 2013

I appreciate the effort put forth by Patrick and Dan to ensure an efficient and smooth transaction. Pricing was fair and the transparency throughout sales and negotiation process speaks volumes to the integrity of the dealership and it's team. Overall a great experience.

Eddiefelson

30 de sep. de 2013

Sale was executed quickly and correctly. Car was prepared properly. Delivery person knew the product well and did a thorough job of describing the features.

Debbie Bailey-Glenn

26 de sep. de 2013

I had a great experience at Mercedes of Austin...I worked with Reva Hoffman and I couldn't have a better person to work with...She was understanding and also gave me a great deal when I purchased my new car...Thanks Reva!! You made it the best!

Caaren

23 de sep. de 2013

Easiest Car purchase ever! Staff was knowledgable without being pushy. Will definitely return.

Ian

19 de sep. de 2013

I purchased a used vehicle from MB of Austin over the internet/phone. They were very easy to work with. The communicated well and were very accessible. I would purchase from them again.

remus52

16 de sep. de 2013

My experience with your dealership began with Mingh , greatest service rep ever! I told Mingh that I was considering a new car. She arranged for the appraisal of my current Mercedes and I began visiting with Bob. My husband and I entered your dealership in July, 2013 and I gave Bob my "wish list" for a 2014 BlueTec ML 350. Bob made no promises but assured me he would do everything to get me this car.I got the call that my car was in and I couldn't believe it! Other than assembling the car himself, Bob did everything in his power to make me a happy customer and get me the perfect car! I enjoyed every aspect of my experience! I only regret that I didn't get Gary's last name (I think his name was Gary) who did the follow-up on the sale. He was very knowledgeable and I felt very educated on all the options available with my new car. I have been driving Mercedes for 20 years and I never intend to drive anything else!Thank you Mercedes!

bs202152

13 de sep. de 2013

We were looking for a specific vehicle that we could not find on the lot in the Houston market. We found exactly what we wanted at Mercedes-Benz of Austin. Even though we were not local, and not likely to 'drop by' on future visits, Fouad treated us like a local customer but took into account the distance for any add-ons.If in the future we find ourselves in a similar position, we will gladly visit Mercedes-Benz of Austin again.

JimDyer

13 de sep. de 2013

Rob was extremely helpful in timing our renewal of our lease of an E-class Mercedes. He notified us that our car had arrived at the port a few days before the end of the month, and if we signed the paperwork prior to the end of the month we would be sure to get a $2500 credit from USAA and avoid an extra lease payment. He arranged for a loaner car for us until our new car arrived a few days later. The entire transaction was very smooth, and only took about an hour. Annie Weis assisted us as well, and was a pleasure to work with also.This is the fourth E-class we have leased from Rob, and we would hope to continue this relationship.

mikewilliams100

12 de sep. de 2013

WC was very in tune with my needs as a customer. No pressure, just how can i help you make the best decision for me. Delivery of the vehicle was also done well. Very satisfied with the dealer and would highly recommend.

Peggy in Austin

7 de sep. de 2013

I purchased a pre-owned car at Mercedes-Benz of Austin and I can say they went the extra mile to make sure the car they sold me was in excellent condition even if it wasn't a Mercedes. The level of service is extremely high. I highly recommend Mercedes-Benz of Austin.

Looking for a nice older Jeep

15 de ago. de 2013

The sale service was great. They provided all the back-up paperwork on the Jeep Wrangler including what NADA said it was worth. Unfortunately, they wanted well over $1,000 of what their own NADA support indicated it was worth. It was a basic model with no after market adds that would support the price.

debradresser

5 de ago. de 2013

Great service experience. Brought my car in for an unplanned, emergency service event. They set me up with a loaner car and vehicle fixed the same day. Exceeded my expectations.

Omar Rachid

5 de ago. de 2013

Jus simply OUTSTANDING. Very friendly, efficient and knowledgeable.

droberts1060

2 de ago. de 2013

We ordered this car a while back from Ray. He kept us informed as to where we were in the manufacture process. When the car arrived, Ray worked with my schedule to do as much of the paperwork as possible over the phone so the actual sale was as streamlined and easy as we could ask for.

BeverlyKay

2 de ago. de 2013

Richard and Reva helped me find the Mercedes i wanted, we looked at all the options and Reva had the car delivered to the Austin dealership. I am very happy with the convertible, and all my friends are so excited to ride in the car with the top down!!!

Milosav

2 de ago. de 2013

I am an old customer and coming to the dealership for service or to get a new car feels like coming to the family. I consider Wade Wells a personal friend, I trust him completely, and I have bought at least 3 cars from you because of Wade. Best to you all,Milosav Cekic, Architect2413 Elmglen Drive, Austin, TX 78704

Ladykar

2 de ago. de 2013

I had my Mercedes 500sl in for a complicated engine problem. Bobby, the Service guy I dealt with was so friendly and helpful. He called me several times, and was never bothered by my questions or thoughts. He was great to deal with, and only wanted to help all along the way. He went out of his way to make sure everything was done correct. I would buy another Mercedes here, from the wonderful experience Bobby gave me when it came to repair & maintenance. I wish all Service people were as kind as he is, in all fields! And as genuinely concerned, and qualified!

turbo65

2 de ago. de 2013

I bought a certified used car from Mercedes without warranty. The front light bulb went out after only a couple of months of owning the car. They replaced it without charge. The new light went out again a few weeks later and it was determined to be the mechanism that controls the light. They also replaced it without any question. They provide exceptional service and to stand behind the cars they sell without warranty!

Cathi Mojica

2 de ago. de 2013

The service was first class. When I drove up, they greeted me right away and got my service advisor. He was fast and efficient. Listened to what was needed repaired , then called me later with a date and time (and my car was ready when he said). The rental car process was easy and quick. Drove away in a similar car - which I liked. Unfortunately, the price was high for the needed repairs, but he worked with us. Great job overall. All the people were very friendly and helpful. Only complaint was that my windshield was smeared - had to stop and clean it because of the sun glare.

Don Aday

2 de ago. de 2013

I live in San Antonio and am much closer to two other Mercedes Benz dealerships. I have tried both of the other two, and they simply can't hold a candle to the level of attention my car receives in Austin. I brought my S Class Sedan in last week for A service. My service rep (Bobby) saw to the A service but also found an issue with my rear brakes ( car had 70k miles). Although it was later in the afternoon when I called him back to authorize the brake repair, he saw that it was finished ahead of schedule so I could take it back to San Antonio and not have to drive back the next day. Of course, when I picked it up it had been thoroughly cleaned, polished, and vacuumed! It looked new again. This is my third Mercedes Benz and I don't believe I'll ever drive another brand of car and certailnly will never buy from another dealership!!!

JonChampeny

1 de ago. de 2013

Minh and Bobbie were very professional and provided good service. The service technicians did my annual inspection with out being told, which was good because I had forgotten. Cost of service was somewhat expensive.

latratnam

7 de may. de 2013

I wanted to buy an used slk350 either 2009 or 2010 around $40,000. I went twice to test drive an SLK car either used or new and he refused to let me test drive the car that I want to buy. First visit he made me test drive the car that he wanted me to buy or he liked(I don't understand why he did that). He only showed a brand new slk350 priced ridiculously high($68000). second time he said the SLK is parked too far away from his office and told me to fix an appt and come back. I cant believe he let a potential customer to leave that place. So, basically he did not want to do any business with me. I ended up driving to MB of Houston North with my husband to buy my dream car(2010 SLK350 with less than 30000 miles) for 40grand on road.

223344

21 de abr. de 2013

seemed like didnt really want to do business,very arrogant,a customer that wants to spend $70,000 plus deserves better treatment,unreasonably high prices

dlust85

13 de ene. de 2012

We are going to MBOA for the 1st time tomorrow. We are new to Austin and new MB owners, so our experience will be unbiased. The customer service over the phone was really good, I think the name was Annie? We recieved a confirmation email for our appointment, which was good as we didn't have to go search for the address to put in our gps. We will let you know how everything went after our appointment tomorrow. Dewayne n Asta

Technology Car Enthusiast

20 de sep. de 2011

From the start my shopping experience for my new Benz was great. From the sale person to management in working with me to find the Benz which had what I wanted. Nothing short of first class service all the way around and up to the moment I drove off. I would highly recommend this dealship to anyone.

derner12

20 de mar. de 2011

Dan Boone, Chris Hersch, and Danny Boone were all deceptive in their sales practices in my experience and sold me an essentially broken car they claimed to have no knowledge of even though it was a 'pre-existing condition', and to top it off they sold us a bum warranty that did not cover any of the items that were written in its terms. AVOID MB OF AUSTIN, ESPECIALLY CHRIS HERSCH AND DAN BOONE (WHICH YOU CAN NOT SO DON'T GO IN THE FIRST PLACE).

bighummerdave

21 de ene. de 2011

I have to commend this dealership!! I bought my car 3 years ago, pre-owned, and every bit of the experience was awesome. I wasn't pressured into anything, like something more expensive, I knew what I was in the market for(thanks online research). I felt like a friend more than a customer. The finance guy was cheerful and fun. He made the paperwork process easy and simple. Glenn was waiting for me with my owners manual and new keys. He is the guy that taught me how to use everything in my car. I still call him and stop by his office with questions sometimes. He is always sooo helpful. I love the service department. My service advisor is so sweet. She calls with status updates and lets me know right when its ready. She knows I love my car and hate to be without it. When I decide to wait for my car to be serviced, I am walked to the lounge which has a tv(and the remote). There is a full service coffee bar that makes me a better-than-Starbucks latte. I like to walk around the showroom and look around. The sales guys are so welcoming even though I'm just kicking tires. Even three years later, my sales guy Danny still knows my face and name. I still get Christmas cards from him too! I can't imagine having to take my car to anther dealership. I am treated like a real person and its a great feeling. Thanks everyone! Great job and please...keep up the good work!!

jules6785

11 de dic. de 2010

I came into buy a new car and the experience was everything that I had hoped for. I have been waiting for this day for quite a while and they made it feel like it was just as exciting for them as it was me. W.C. is so energetic and all about getting me in the right car. I did not feel pressured in the finance office like I was dreading and once I was ready to roll Glenn taught me everything about my new purchase. When I had a few minutes of waiting they made me a latte and gave me a pastry. Before leaving I also learned that every Saturday I can get a free car wash. I cannot think of better service!

pacasha

20 de jul. de 2009

when I called the service dept. to get some infromation on a service I needed for my vehicle, the girl I spoke to was rude and not very knowledgable. Her reason for not knowing the answers to my questions, she said, and I quote "I dont have a mercedes, so I dont know." Now I work in customer service so I know that sometimes you dont have the answers to some questions, but instead of asking someone who did, she chose to be resentful and rude.I really did not care if she had one or not, I was calling for information for my vehicle. Now, after I FINALLY got a quote which turned out to be $479.00, and told them that I was going to need a loaner, they basically told me that in addition to paying for the basic service I needed on my car (which was $479.00) plus any additional servicing I may need like checking all my fluids (which I thought comes with any oil change) that I would also have to pay for the gas of the loaner car, and wait five days until a loaner would become available. These people are rude, arrogant, over-priced, and not very helpful, and they are the first people to make me feel bad that I even have a mercedes. I dont know what these people's problem is, but they are really making mercedes look bad. I will go to the next town to get my car serviced, before I let these people lay on my vehicle, nor will I refer any one to this dealership.

Helen McMeen

6 de ene. de 2007

All staff at this dealership were very couteous and very focused on the comfort of the customer. Saleman was very professional and absolutely did not pressure the sale. Services was great and everyone from sales to the financial people were very accommodating.

ihtung

28 de sep. de 2006

The service department never explains the work needed to be done on the vehicle, nor do they call to report progress. And twice there were grease IN the car when we have it back.The last straw is when they quoted us over $1000 on engine repairs whereas it was all covered by extended warranty through Mercedes Benz company (verified by Georgetown dealer), and kept on telling us that it was not covered despite our inquiry.I will never buy a Mercedes in Austin just because the frustration of dealing with this dealer isn't worth it, no matter how good the vehicle is.

swaldron

29 de dic. de 2005

I have been taking my car to them for service for over three years. In that time I have spent several thousand dollars. They seldom call to inform the service work is completed or may not be completed on the same day. They seldom have enough cars to handle the number of individuals that need one while the cars are being serviced. In all the time I have taken my car to be serviced, only twice was I given a Mercedes to drive while my car was being serviced. The last time was for a catalytic converted which I had to prepay $1200 for. After waiting for one month with no phone call about the status I called to ask when I would expect to be able to take it in. I was informed that there was a shortage of parts. Another month and still no phone call. No part either. One more month goes by and still no part. Nationwide backorder. No estimate of when if ever I will get one.Overall their service department stinks. In searching for a new car, I talked to several Lexus owners that are now Lexus owners because of MBofAustin. I will never go back there.