Michael & Roben Coldiron

9 de oct. de 2016

My husband and I returned home with our new GLS63 AMG from Mercedes-Benz of Bedford. The help from their representatives was SUPERB from beginning to end. We say thank you to Andie Goldfinger, our Sales-Agent, and Skylar Lippiatt, MB Product Concierge. Andie, we appreciate your professional and personal assistance in helping pick out the perfect Mercedes and featured options for my family AND in representing us getting our offer accepted. We were pleased with the process at Mercedes-Benz of Bedford. Also the day of delivery, it was an unexpected treat meeting & speaking to Skylar. With full knowledge, she gave a tour and explained top to bottom features of our new Mercedes As extended, we look forward to seeing Skylar at our home to learn additional tricks & shortcuts such as garage opener & smartphone via Bluetooth setup. We too thank Orlando Crenshaw in helping close the deal WOW, Mercedes-Benz of Bedford!

clerocks

2 de sep. de 2016

Mercedes Bedford: This is the 5TH Mercedes we have bought from Dave Klausner! I think that alone speaks to the GREAT customer service we have received from him! And, when the time comes, we will come back to Bedford Mercedes and get our next new cars from him! The help we received from Skylar Starks was amazing!!! She was so kind and patient walking us through all the new features of our 2016 Mercedes C class. Dave and Skylar are just wonderful, lovely people who made our experience worth TEN STARS! Thank you! MaryAnn Consolo and Brent Larkin..customers for life.

Sean Brogan

1 de ago. de 2016

Really a fun time and the people are awesome. Definitely recommend and buy again. Great buy experience. Thank you Jeremy , Kyle and Skylar

Marilynn

23 de may. de 2016

I always get outstanding service when I visit Mercedes of Bedford. Lionel Brownel is a great salesman!!! Skylar Starks I just met and she was very very helpful!!! Thank you Mercedes of Bedford !!!!!!!

Gangarao Davuluri

19 de abr. de 2016

Brought new C300 and I am very happy with the treatment I received at Mercedes of Bedford. We were greeted by Michael Smith who was truly the best salesman I have ever had the pleasure of dealing with. He was informative, helpful, and very patient and helped us to find the right color car which we were interested in. After my car was purchased he took extra time to show me everything I needed to know. Then I was introduced to Skyler Starks who was also very helpful, kind and went over all the features of the car with me. I was directed to Skyler who serves as Product Concierge. She was very helpful and answered all of my questions. Look forward to working with Mike and Skyler in the future. Thank you. Gangarao Davuluri

tcap

11 de abr. de 2016

Patrick and Skylar were fantastic. Great teamwork in car sales.

Gayatri

26 de mar. de 2016

We had a great experience at Mercedes Benz of Bedford. Sales Manager Chad, Finance Manager Orlando and Product Concierge Skylar were simply exceptional. Chad guided us with his great experience in finalizing the Mercedes Benz C300 that we were looking for and Orlando helped us in closing the deal in timely manner. Ms Skylar was phenomenon with her technology knowledge. We highly recommend this group.

Matthew Carlson

23 de mar. de 2016

I had been shopping for several months. Having bad experiences at every turn. And then fate stepped in when I contacted Mike Smith. Not only did he make me feel confident that I didn't have to watch another car slip by, He assured me I was in the right place. Well i can't argue any of my doubts now cause I'm presently driving the exact make model and color car I wanted. A lot of dealers claim they work with all these banks to get your loan done Mike and Mercedes of Bedford were the only ones who actually delivered. Thanks Again!

RW

20 de mar. de 2016

Highly recommend you work with Nick Lucas. He follows through and stays on top of the process.

JimEastlake

28 de feb. de 2016

I traded a car in on February 4th through Autotrader at Toyota of Bedford, the sister store to Mercedes. I was told that I would receive a check in 5-7 days. I called the salesman on Friday the 12th after 8 days had passed and did not reach him. I called another man who deals with autotrader trade ins and all he told me was the paperwork gets sent to Mercedes down the road to finish up. I called Mercedes and spoke to a woman who looked up my transaction and she tells me it will be 1-2 more weeks until I get my check. I asked for her manager and she transfers me back to Toyota (why does her boss work at a different location) and someone takes my information down and says they will look into it and call back. Today is Sunday and I still have not heard back from that individual. I called back and left a voicemail on the GM's voicemail (no response). I sent an email in to Mercedes on Friday night and actually heard from a sales manager named Ty on Saturday around 1:00pm. Ty is actually one of the few people who sounded like he genuinely understood why I was upset and claimed he would get back to me on Monday. He can't tell me anything until Monday though but I am told that I can not receive my check until they have the memorandum title for the car. Had I know the check would have taken 2-3 weeks instead of 1 week, I would have gone somewhere else. In addition, had I been making a sales call about a car, the voicemails I left would have in all likelihood been returned quickly. it is very frustrating to contact so many people and receive no reply but when I want to buy a car, I can't get people off my back.

Nicole

25 de feb. de 2016

I was experiencing technical difficulties with my navigation system. After numerous attempts over 3 days Jason and Skylar were able to identify and resolve the issue. The dedication and amount of time they spent on this is a testament to their personal commitment to customer service as well as that of the management team!

Satisfied Mercedes owner

22 de sep. de 2015

I had such a great expierence purchasing my Mercedes from Bedford. Richard Lukian was knowledgeable and courteous and easy to work with! I had been to several competitors that day and felt pressured and not at ease. Also they hand delivered my car and I was an hour away! Skylar Starks sat with me in my driveway for over an hour showing me the amazing features my new mercedes had to offer. Both Richard and Skylar are true assets to your company. Thanks again for an amazing experence Bedford Mercedes!Sherri Pandrea

Dianeprice533

5 de sep. de 2015

Joshua was my salesman and he was amazing I couldn't have asked for a better car salesman (The Bird Man) made miracles happen. Joshua not only got me a awesome deal but was very patient and professional. I recommend to anyone. ??????

Jackie

4 de jun. de 2015

I just purchased my first Mercedes from Joe Sabau and am very excited! He was very knowledgeable and extremely helpful. I really appreciate everything, thanks again!!!!!

Csnow

18 de mar. de 2015

I went in to get an oil change w/ the notion that I would have some "repairs" doe as well. Because of the year and millage on my car, there was a lot that needed to be done to get her back in decent shape. I talked w/ Aaron who then introduced me directly to Jamie. From there...EXCEPTIONAL. He knew I wasn't prepared to purchase a car and he listened to me and took my worries away. He got me into a gorgeous 2015 C300. I will never go anywhere else.. The treatment, customer loyalty... so much can be said! Phenomenal!!

Ayanna Lewis

27 de feb. de 2015

Anthony Mascia made the process very smooth. The car I initially came to purchase ended up not being available but he found a better car for a better price. Super happy with my car purchase today. Transation was smooth. Orlando was very informative and made the paper signing painless. Thanks so much!

Alton

26 de feb. de 2015

Had an awsome customers service today at Mercedez Benz of Bedford. I had the pleasure to work with salesman Anthony and my experience was none like I've seen in over 15 years. We did run into a little bit of glitch wth my finance company and my insurance company but he had it all taken care of for me. I can't wait to recommend my friends to pay him a visit for their next car.

Ermengol M

30 de ene. de 2015

We called Mercedes Bedford asking informattion about nice Lexus LX470, and Anthony send as all the pictures and a undercarrier video. We bought the car from Charlotte NC with out seeing it, following Anthonys credibility. Now we have the car in our garage, and it is amazing, the Lexus dealer in Charlotte said us that this unit is in extraordinary conditions as Anthony said. We will call Mercedes Bedford to buy our next car.

Jfeltz

29 de ene. de 2015

I highly recommend Anthony Mascia. The sales process is easy and fast. Please see Anthony Mascia for exceptional service.

CWK

29 de ene. de 2015

Anthony Mascia was the sales representative that helped me at Mercedes Benz of Bedford. Not only was he knowledgable and professional, but I have never felt such a sense of care, compassion, and energy from a sales associate. He made my experience with Mercedes of Bedford easy, smooth, and enjoyable. The way it should be.

Doc

17 de ene. de 2015

Management helped me out of a lemon 2014 vehicle I had from Porsche. Put me into a E class and even had a lower payment. Great guys here who really put the customer first. Highly recommend.

Laura Bernat

6 de dic. de 2014

I am so happy I came across this dealership! I submitted an Internet inquiry and got a response right away from Anthony. He was great! He got me a great deal gave me exactly what I wanted. Delivered the vehicle right to my doorstep. He was very knowledgeable and made sure I knew everything before he left. By far the best salesman I have ever had! Ask for him you will not be sorry!

suelynch

30 de nov. de 2014

I called ahead to inquire about a couple of certified pre-owned Mercedes Benz vehicles that I saw on the mercedesbedford.com website, and was happy to see that those GLK's were pulled up and waiting for me to inspect and test drive upon my arrival. When David and Jamie explored my needs more in-depth, they found that there was another vehicle in inventory that was exactly what I was looking for. The selection and buying process was easy and low pressure, and the terms and financing that Orlando put together were favorably competitive and made the purchase process go smoothly. I had the opportunity to tour the service department and can honestly say I have never seen a more spotless vehicle maintenance area, and feel quite comfortable recommending this dealership to others.

E.H. Lorinser

20 de oct. de 2014

John DiVincenzo is the best service advisor I have ever come across! He was empathetic and concise with any and every issue that I had with the quality of service on my s550. He treated the vehicle as if it were his own and you can't get any better than that! With that in mind I refuse to take my vehicle anywhere other than Mercedes-Benz of Bedford!

AR

18 de oct. de 2014

I drove 2 1/2 hours to purchase a C300 4Matic Sport. Mr. Haynes, my sales rep, was very courteous and attentive. The car is an excellent condition and showed better than the photos. I would definitely drive the distance to purchase another vehicle from Mercedes -Benz of Bedford.

saras

17 de oct. de 2014

I am about to purchase a high performance certified Mercedes Benz. So far Richard and the finance manager, Orlando have been stellar. They have answered all of my questions promptly. As I am flying in from Seattle to see the car before I actually purchase it then fly back, I have been very particular about asking a lot of questions. I do not want to be surprised about anything. So far, so good. This process of buying the car has gone well so far...fingers crossed. I will check back in, once I have seen the car, and then once I have the car with me in Seattle, after they have it shipped from Cleveland. I have the utmost confidence that things will go smoothly.

aholden1

17 de oct. de 2014

From the moment I walk in the dealership I felt welcome. The staff and especially my salesperson, Sanford, were extremely courteous and attentive. I purchase a 2012 C300 4Matic Sport and the car is in excellent condition. I drove 2 1/2 hrs to this dealership and I would definitely do it again.

Grosse Point s

28 de ago. de 2014

Fell ripped off!!! Engine light came on 4 hours after delivery! Cleared the codes so I would not know! Don"t trust anything they say ! I thought Mr. Penske had a good reputation! I wonder if he knows what goes on at his dealership! I know some people who are friends with him in the Detroit area and plan to let him know what goes on at his dealership!!!!!!

HuCro

19 de jun. de 2014

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sucker punched by Mercedes of Bedford

12 de jun. de 2014

I purchased a 2010 c300 in May of 2013. Immediately I began having issues with the car and returned often to the dealership to have it fixed. During one trip, I discovered the vehicle had been in a disabling accident. I was not shown the car fax by my sales person. While looking through my file, I discovered a vehicle history disclaimer report with my signature that was obviously forged!! I also saw a copy of the car fax with my signature also forged. General Manager Jamie Pilla offered to find me a replacement car....which he never produced....and take a trade in on my car....which would have resulted in me having to spend more money!! I have contacted the VP Jed Hunter, who actually accused me of knowingly purchasing the vehicle with the damage because it was a "good deal"! He also said, "We have no obligation to show you the car fax"!!! I have contacted the Ohio State Attorney General's office along with Mercedes of USA...which was a disappointment because they said there was nothing they could do because is was an independent dealer. What a poor business Mercedes of Bedford is....I will never purchase a Mercedes vehicle again. I will continue to pursue legal action against this dealership. Buyer Beware!!!

RNDunkirk

23 de may. de 2014

My sales person was great, he was understanding and respectful during the death of my family member that delayed me picking up my vehicle. He was helpful and considerate during the delivery of my new vehicle but I would NOT recommend this dealership because of the finance manager and how he conducted himself and treated me when I picked my car up. He was not clear on that I was to bring a 57,000 plus personal check and not a certified funds bank check, he didn't like that I didnt take the extrended warranty and questioned my motives as to why I made that decision, telling me that 98% of customers do and I was wrong to listen to someone elses advise, someone that I trust throughly and has owned Mercedes' himself. I also called the manager Jeremey and had to leave a message and asked for a return call in regards to a concern I had, but as of 3 days later never heard back from the dealership.

carlover12

7 de may. de 2014

Anthony was a great help when searching for a car! He is super friendly and gets everything done in such a timely manner! I definitely recommend this young man for anyone else who is searching for any type of car!

shawno360

7 de mar. de 2014

Terrible service in the first year of ownership. Staff does not seem to care. Consistent re-occurring problems and lack of effort is appalling. I won't be back. And this is MBZ #5...so that tells you how poor I feel the service is.

sc1104

28 de ene. de 2014

Was referred to this dealership by a family member. Found a style automobile that I was excited about purchasing. Being that this was a brand new product, unfortunately an issue occurred with the new car for which the car Salesman was not as educated as he could have been about the amenities that were offered on this particular vehicle. This resulted in the purchase of a less than desirable automobile than I would have selected knowing all the possibilities. The Salesman and the Dealership recognized the error and made it right. This is the first dealership that I have ever bought a car from that truly was concerned with my long term selection happiness, rather than my wallet.

ShaunW1

26 de ene. de 2014

I was interested in a Ford Escape that this dealership had for sale. It was going to be a vehicle for my parents, they had two requirements for the Escape, AWD and Bluetooth. I talked with Mike and explained that I was very interested in the vehicle but I wanted him to verify bluetooth and let me know if there was anything else that he noticed. He said that he test drove it and it had bluetooth and he didn't notice any issues, which was great.Once I confirmed this with Mike I placed a deposit on the vehicle and set up an appointment to have it inspected at a Ford Dealership. I wanted to make sure it would be a great vehicle for my parents, especially since we would be driving about 4.5 hours to pick it up. The Ford dealership inspected it for us and gave me a good review, except the battery and axle seal. However they did tell me that the Escape did not have Bluetooth, which greatly disappointed me. Unfortunately if I would have known this previously I would have not wasted the money to even have it inspected.My biggest frustration is that I paid for an inspection on a vehicle that was supposed to have Bluetooth and even specifically asked Mike, the salesperson, specifically to verify it. As a follow up I contacted Mike about this frustration of it not having bluetooth and the cost of me paying for an inspection. Fortunately we did not make the 4.5 hour trip to buy this vehicle and then discover it didn't have bluetooth. Mike said he would talk to his manager about assisting with the cost of the inspection, but apparently there is nothing they are willing to do about this.I would only hope that in the future they would take ownership of mis-information to a customer.

toyota corolla

18 de ene. de 2014

it was not so good,they were taking a lot of time for every thing and did not respond properly

louann-a

30 de sep. de 2013

very friendly and helpful, not pushy picked my car up at work the following week to do a minor repair

Nightdriver

18 de ago. de 2013

We made an appointment to see a specific vehicle- told the dealership we had been approved for a loan. Although a salesman called and told us the truck was being done- the vehicle was NOT prepped- it was FILTHY- with ashtrray(s) of cigarettes dumped on the floors, a small TREE growing in the bed of the truck. The vehicle didn't have enough gas (or a plate) to test drive it off of the property, but that was ok, as when I stepped up onto the running boards the whole assembly tried to break away. This vehicle should have been scrapped. I consider the whole incident an insult and would NEVER go again.

ronnie. d.

30 de jun. de 2013

i will never go there again, the used car department is not fair on there on there trade in values,they did not even let me look at the car i was there to see,so not happy with the hole buying experince i will tell everyone i know not to buy from you.

Rhonda

11 de may. de 2013

experience was great. Good location. I will take my vehicle there for every service.

Libby

1 de may. de 2013

Your dealership is very friendly and the service people are very helpful. It gave me another view of a Mercedes Benz dealership. The dealer I purchased my car from if nothing like yours. I may even rethink my decision about purchasing a Mercedes again. Thank you for your help.

Ranzeid

1 de may. de 2013

Great job. The service was professional and helpful The service writer showed a ton of knowledge about the auto and what it needed. Very nice

no nickname

30 de abr. de 2013

My service was very well done and complete. I am very satisfied. Jeff stayed in close touch with me during the entire process. Thanks for a great job. Bob Toth

Specialty car

28 de abr. de 2013

The service representative was personable and able to get me scheduled and get service request done efficiently.

Pepenergy

25 de abr. de 2013

As soon as I pulled in, Xavier greeted me and helped me with my things. The service personnel had not assigned me to Jeff Miller whom I prefer to work with. Jeff fixed that and gave me great advice about the service I was getting, future things to consider, even considering turning in the lease car and getting a new car. Jeff always conducts these conversations in a non-pushy manner. He has the customer's interest at heart, which in turn makes it easy for the customer to see the long-term value in the Mercedes product AND service.I gave the highest rating (would be 10 if you had it) because of the great service I received from Jeff Miller.What a pleasure to come in and get my car serviced. How many people say that???Thanks,Patty Picard

Willowgirl20

24 de abr. de 2013

Excellent service. My rental was spotless inside and out. Mr car was gorgeous when I got it back. Thank you!

Figer

19 de abr. de 2013

Excellent work and Al is a an excellent representative of your business.

PaulHS

16 de abr. de 2013

Congratulations to all of you at Mercedes of Bedford. The quality of the repairs, the care with the car, booking ahead, and the loaner car service makes my life as a customer so much easier!

Nylloo

12 de abr. de 2013

Aaron was friendly helpful and vigilant. He went out of his way to give us the best possible customer care. He realized there was a long wait for the loaner car and discounted our service on his own accord bc of that, and when we left our keys in the loaner by mistake, he personally dropped them to our house on his way home. We could not have asked for a more pleasant experience.

Teddy

10 de abr. de 2013

well done, reasonable price. Good handling by Jeff Miller. Car pick up very good. Ray and Dave. Hand washed car as requested. Suggestion Most cars I have owned had warrenties thru 60 k miles. I asked Jeff about an extended warrenty and found out it only offered up to 50 k miles and I was past that period. I was surprised Mercedes did not offer that warrenty before 50 K miles. I think it should be a future policy.

abwzack

4 de abr. de 2013

Purchased a GLK from Susan Beal and would highly recommend her if you are looking to buy a new Mercedes. She was very professional and took the time to find the exact car that I was looking for. She answered all of my questions and stayed on top of everything during the entire purchase. Everyone at Mercedes of Bedford is very friendly and you get the sense that they truly value your business. Even the finance manager, Joe DeSanto, made sure that I was completely satisfied with my purchase. Overall, it was a very pleasant experience, and they did not try to oversell me on extras. They definitely go the extra mile to make the buying experience very pleasurable. As a side note, the car is about a month old and I just had my first car wash there. Even that was a pleasant experience as the service people seem to be very customer oriented.

Frank

1 de abr. de 2013

Roadside assistance. Came to the house and started car.

Love my Mercedes

31 de mar. de 2013

Brought my car in for service, and as usual, the attendants were immediately attentive, and serviced my car within an hour. My only complaint would be the car wash. Although it was washed, the back end of the car had not be cleaned at all. I had to wipe it again. No big deal, but just a reminder to go over the entire car.

LALump

31 de mar. de 2013

Overall it was ok. They were able to detect the problem with my conv. top and provide a loaner vehicle for me to use.

AverageGuy

26 de mar. de 2013

I showed up for my appointment (first time at this dealer) and they looked up my records, told me what needed to be done and what was on the horizon. They said it may take a while, gave me a car to drive and gave me an estimated time frame which was accurate. When I picked up my car, it was fixed, washed, and all the paperwork was ready. I spend a total to 15 minutes in the facility dropping off and picking up my car. Not bad at all since I was a new customer. This is going to be my dealer in Cleveland.

Kohouha

22 de mar. de 2013

My recent experience with service was predictably prompt, courteous and engaged, from my service representative to all I encountered at drop-off and pick-up. I can''t imagine anything that could have been improved.

MICHAEL

21 de mar. de 2013

JEFF MILLER AND THE REST OF YOUR STAFF DID A GREAT JOB AS USUAL THANKS

Brittany

18 de mar. de 2013

Just wanted to leave a quick note to thank Al, the service advisor at Mercedes Benz of Bedford. We usually work with Jeff in the service department, but since he wasn't working last Saturday, Al took care of me. From start to finish I had a great experience. He explained all of my options, and gave his professional recommendation. My family we be customer's for life.

Darla

12 de mar. de 2013

I had been to several car dealerships on the Bedford Auto Mile and when I walked into Mercedes of Bedford it was a refreshing change. I was immediately acknowledged and a saleperson came up to me within seconds. Her name is Kristina Ohman and she was very honest and knowledgeable. She wanted to know the features that I was interested in and the style of vehicle instead of steering me towards one I did not want or one above the budget that I told her I had to stay within. After I test drove the vehicle, we sat down at her office and she explained everything in detail. She did not pressure me to buy it, she did not pretend that if I did not sign now that someone else was interested or offer me a discount that was just good on that day. The entire staff went above and beyond to insure that my experience was a postive one. When I came back with my husband and children, it was fun, exciting time for all of us. You can t go wrong - check this place out !

Mercedes Lover

6 de mar. de 2013

First of all, I would like to say hank You so much for showing customers (especially, first time) that good customer service is what really counts. Everyone, from the receptionist, finance, and especially Bill limLanham showed that customers are number one. Here at Cleveland Clinic, our motto is atients First You team made me feel like I was the only person in the worldI was ustomer First Bill gave me his personal attention regarding my new GLK 350yes, I excited about it! He stated that I should feel free to ask whatever question I had or if I needed to come back, feel free. I could go on and on, but I really wanted management to know that you have an exceptional team and that I would highly recommend you to all my family, friends, co-workers and anyone looking for a Mercedes. Youe simply the best! Best wishes now and in the future!

czeneth

6 de mar. de 2013

We had routine service and detail on inside and outside of car. They did absolutely a "Wonderful" job on the detail work on the car !!!! We will have it detailed more often. We are so happy with the excellent job, I would like to Thank the people who did the detail work on the car . In fact, I would like to have them do it everytime !

weline

4 de mar. de 2013

First visit for scheduled maintenance. No wait. Nice wating area. Good coffee. Car was completed in a timely manner and reurned very clean.

Ken Mehta

1 de mar. de 2013

They did a good job. My wife was very happy to get the car in time.

Ms New

25 de feb. de 2013

Everyone was very friendly helpful and nice it was a good exprience no complaints. it would have been even better if they had free snackes and drinks while we wait for service to be complete.

rcramr

23 de feb. de 2013

Jeff Miller is extraoridinary professional service representative for Mercedes Benz and the Penski Group. I just don't know what more he could do to improve. Courteous, He is knowlegeable, friendly and efficient and tireless in his efforts to please his customers. WOW! What a wonderful face he puts on the Dealership and Mercedes.

TUGGINONIT

22 de feb. de 2013

FIRST CPO MERCEDES, EXCITED AND ENJOYING ALREADY THE WHOLE EXPERIENCE FROM MY SALES PERSON (SUSAN) TO MY SERVICE PERSON (JEFF) TO MY PROBLEM SOLVER CPO MGR JIM, EXCELLENT, EXCELLENT, EXCELLENT, DAVID ARMSTRONG

GUS AZZI

21 de feb. de 2013

change car tires ,great service, graet customer service

Chuck

15 de feb. de 2013

Service rep Al was very courteous, respectful, and knowledgeable about what my service needs were. Kudos to the entire service rep group who showed the same behavior to other customers which I noticed while visiting the shop.

AMMERCURI

15 de feb. de 2013

MY CAR HAS BEEN SERVICED BY YOUR DEALERSHIP SINCE THE BEGINING AND KNOWING I COULD STILL WORK WITH JEFF I CONTINUE TO GO BACK. THIS TIME I REQUIRED A GREAT DEAL OF 5YR / 50,000 MILE SERVICE AND JEFF SAW TO IT THAT THE CAR RECEIVED ALL THE MAINTENANCE REQUIRED TO KEEP US GOING AS WELL AS SAFE.

Rajiv

13 de feb. de 2013

I have always got outstanding service and car advice from Jeff Miller. He is very knowledgable and customer focused. He is the reason I have stayed with this dealer even tho I experienced several small issues with my earlier car. He is a real asset to the firm.

Tabatha

8 de feb. de 2013

Al in the service departmemt did a great job communicating with me and getting my car and some previous issues resolved. Went the extra step to get things done and showed customer appreciation and concern. Thank you Al

shelburne

8 de feb. de 2013

Aaron was so helpful to resolve the issues with my vehicle.

george

7 de feb. de 2013

all work was performed very well and on time--very pleasant and efficient staff took care of me-- car was beautifully cleaned when I picked it up

Mb1234

27 de ene. de 2013

Our salesman, Gregg, is very knowledgeable and patient. As a car guy, I want my buying experience to be a professional transaction. With Mercedes Benz of Bedford I found this to be the case.

WaltB

22 de ene. de 2013

Am always satisfied with the service at this dealer.

LIVRPL

22 de ene. de 2013

I realize I am writing a review but I just wanted to take some time to thank all those at Bedford Mercedes for the fine experiences I have always had when visiting their delearship. From my initial car buying experience to each service call, they have been nothing less than very professional, kind and genuine. They treat me like a person....like a friend...and what more could I ask. Thank you.

Janessa

18 de ene. de 2013

From the time of purchasing the car at the Mercedes Benz Dealer on the auto mile to the time of a car with an warrenty or without an warrenty the Mercedes Benz service departmet on Rockside auto mile in bedford Ohio has given me execulance guidence (customer service )how to keep my R350 model in good running condition. The two thing that worked together was keeping up with the service notification by the car and scheduleing with the service department, my beloved R 350 car has provided me with what I dream of and other people talked about in owning a Mercedes Benz vehicle. THANKS GUYS

bardley

18 de ene. de 2013

Very please with quality of customer service. Very friendly and helpful. Made the process very easy and quick. They did great work and done timely. Found some minir problems and called and gave me no pressure to fix.

owenlo

15 de ene. de 2013

I contacted Jeff to see when my next service was due and was able to get an appointment the next day. I also needed to ensure that I had my car ready by 3:00 PM on that day - and it was ready well in advance.

likes a nice car

14 de ene. de 2013

Jeff was a tremendous help to me throughout the service process. He explained in detail how my warantee coveraged works. He also explained why each service item was necessary. To my suprise he was even well versed on the features of other Mercedes models. I am planning to purchase a new vehicle next year. I will be back for all of my service even though I purchased my car in North Olmsted. In addition, my new Mercedes will be purchased from Bedford Mercedes.

Discerning buyer

12 de ene. de 2013

We have had several friends and family members from all over buy cars from Cleveland Penske dealers. Outstanding customer service.

notapplicable

11 de ene. de 2013

Dave Klausner Was very helpful and I thank him for making my experience buying a car a easy one.

Traviata136

6 de ene. de 2013

We just moved to his from the east coast and we've been very pleased with service and attention that Jeff Miller and the Mercedes service dept has given us.

Classy photographer

5 de ene. de 2013

Jeff makes the repair and maintenance process almost bearable. His attitude and personality, and I am sure those of his colleagues, are MBB's best asset. Whatever he is being paid is certainly not commensurate with the quality and service he provides.

Mercedes enthusiast

5 de ene. de 2013

Excellent service. Service adviser always very responsive and thorough. Bought three ML 350s from this dealer. Been with this dealer for sales and service for about 7 years.

A.J.M.

1 de ene. de 2013

Aaron Neal & Trae Board went out of their way on December 6, 2012, when we had a problem with our E350. They made sure that we got to the airport on time. Also the repairs were completed while we were away and the car was ready for us on January 1, 2013, when Trae picked us up at the airport & drove us to the dealership to retrieve our car.

Lisa B

29 de dic. de 2012

Dealership was very accommodating, as always. Pleasure to buy there and have service performed.

the cop

28 de dic. de 2012

After the first major cold freeze/snow, my tire pressure was reduced while I was out of state. I called as I was driving home and was able to stop in to correct the tire pressure. It just happened to be the exact mileage for my next routine maintenance, so the offered to take care of everything while I was there. It saved me the hassle of calling for an appointment and coming back. It may seem like a little gesture, but I really appreciate saving my time and crossing this off my to-do list. It was greatly appreciated...

Skoukouv

28 de dic. de 2012

My car was do for service and i am extremely busy. I talked to Lionel my salesman who is the best, he had the sevice dept call me to arrange picking up my car. John called me back, they came and picked up my car, dropped off a loaner and I had my car back the next day. Evryone was great to work with . I love this dealership.

OhioMark

21 de dic. de 2012

The service team is always helpful and quick to respond to my questions and concerns. This is a wonderful place and I recommend it to everyone!

Dr. G

20 de dic. de 2012

I would like to express my great appreciation to Jeff. He is an outstanding representative for Mercedes-Benz and always provides a great service from the time I contact him to schedule an appointment to the moment I collect my car when it is ready. Great person and Keep up the good work Jeff

Tina73

20 de dic. de 2012

This is our 4th lease, same dealership, same salesman. It gets easier and easier every time!

Cheri

19 de dic. de 2012

I love the service guys! They always take care of me with a smile, and there is always a loaner car available.

George2555

14 de dic. de 2012

Above and beyond job description. Both very professional. Great service, price, experience!!! Loved at-home delivery! Will definitely buy from Bedford Mercedes Benz again in the future.

mrsmellgood

13 de dic. de 2012

greetings to you, i enjoyed the way the service tech gave me the info i needed and was very helpful along with the mechanic who worked on my car. keep up the good work

ddenny1

6 de dic. de 2012

John did a good job reviewing our vehicle identifying the items wrong with the car. John did it in a timely manner. John did the inspection in a cost effective manner.

Erick

2 de dic. de 2012

The team did a great job, as always. The tiem to get the paper work done, we were in and out very fast. Look forward to our next purchase. By the way they gave a us a great deal.

Suburbanite

29 de nov. de 2012

We had our GL450 2010 Serviced. The customer care was good. The facility was above average. I'm very pleased with the quality of care.

pierre.elhindi

28 de nov. de 2012

Great customer service. Accommodated my schedule and serviced the car on a short notice before the Thanksgiving holiday. The service was done exactly when Al told me.

Like new cars

27 de nov. de 2012

Your service advisor, Jeff, is a great guy. He is the best when it comes to finding solutions to car problems. He appears to be the most up-to-date when it comes to your service bulletins and this helps him diagnose issues better than most of the other guys.

Tommy

20 de nov. de 2012

You can't beat the MB of Bedford service department.

ms.lee

20 de nov. de 2012

JEFF was my service man. He is very curtious and well mannored. He greets you with a pleasantness and is easy to talk to. He remembers your past history with the dealership. He makes you feel important at all times. I feel he's honest with the service he gives you.

No nickname

6 de nov. de 2012

Came early, but was taken care of very promptly.thank you.

DR Varyani

1 de nov. de 2012

Jeff Miller is wonderful, very hard working and completely thourough in insecting the car and fixing it on time

Uncle Big Balls

29 de oct. de 2012

Jeff in service is extremely informative and a pleasure to deal with. Thank you. Chris Beard

bobbie

27 de oct. de 2012

Jeff Miller is our service adviser and he goes above and beyond to help.

robert

25 de oct. de 2012

I had a coupon for oil and filter which was a good value!

WARBUX

24 de oct. de 2012

About 60 days back a failure to proceed occured in the front suspension of my SL600. T was towed to NO from Lakewood, as the truck operator said Bedford was too far, and he did not have authorization. After getting my car back a small wrinkel is in the front fender and a dent in the rear. I did not notice this untill I washed it about a two weeks and 2,000 miles later. Not pleased, I also noticed an unusual wear in the front tire. My Bedford service was put on winter rubberand check the alignment. Just because a car is off warranty Bedford does not slack on the level of service like other dealers we have experienced.

Benz Lover

24 de oct. de 2012

We purchased a 2013 Mercedes-Benz ML350. Not only has the vehicle exceeded our expectations, but the treatment we received was second to none, and the price we paid was very fair. We couldn't be happier!

SAD S 550 OWNER

20 de oct. de 2012

I ORDERED MY S550 FROM SOUTH ORLANDO MERCEDES BENZ & HAD IT SHIPPED TO MY HOME IN RICHMOND HTS OHIO, I'VE HAD ALL MY SERVICE PERFORMED AT BEDFORD MERCEDES BENZ. I PURCHASED AN EXTENDED WARRANTY FOR OVER $5,000 I WAS INFORMED FOR OVER 1 YEAR THAT THE WARRANTY WAS NOT VALID, I HAD TO PAY FOR REPAIRS MYSELF THAT SHOULD HAVE BEEN COVERED UNDER THE WARRANTY. I SPENT MANY PRECIOUS HOURS SITTING AT THE DEALERSHIP TRYING TO GET THIS RESOLVED, MANY MANAGERS WERE INFORMED OF MY DILEMA, FINALLY AFTER A YEAR I RECEIVED A MESSAGE FROM JED HUNTER THAT THIS MATTER WAS RESOLVED. THEN IT TOOK 4 MOS FOR ME IT RECEIVED A REFUND FOR THE REPAIR THAT I PAID FOR. I PURCHASED A FULL SET OF MICHELIN TIRES I RECEIVED A FLAT THAT COULDN'T BE REPAIRED, I WAS INFORMED THAT IT WAS NOT UNDER WARRANTY IN JULY 2012, I HAD TO PURCHASED A NEW TIRE AT APPROX $380, I HAD A FLAT ON 10/19/12 I GOT A FLAT TIRE, THE TIRES APPEARED TO BE THE TIRE PURCHASED IN JULY 2012, AGAIN I WAS INFORMED THAT THIS TIRE WAS NOT UNDER WARRANTY, AND THE SERVICE MANAGER INFORMED ME THAT THE THREADS WERE MEASURED AND IT COULD NOT POSSIBLE BE THE NEWER TIRE, AND BY BILL WAS $338.67 I REQUESTED THAT THE DAMAGED TIRE TO BE PLACED IN MY CAR, I WENT WITH A TECHNICIAN TO MAKE ROOM IN MY TRUNK FOR THE TIRE, WHEN I AGAIN VIEWED THE DAMAGED TIRE I PHYSICALLY BECAME ILL, IT WAS APPARENT THAT THIS TIRE WAS ONLY 3 MOS OLD, THE OTHER TIRES WERE OVER 2 YEARS OLD, THE YOUNG TECHNICAN ALSO COMMENTED THIS FACT TO ME, THIS TIME I WENT BACK TO THE SERVICE MANAGER AND ASKED HIM TO COME WITH ME AND TAKE A LOOK AT THE DAMAGED TIRE, HE NEVED ACKNOWLEDGED THE OBVIOUSLY. HE ADJUSTED BY BILL AND STATED THAT HE WOULD NEED TO KEEP THE DAMAGED TIRE. HE NEVER APOLOGIZED FOR TAKING ME THROUGH THIS TURMOIL, I WAS AT THIS DEALERSHIP 2 1/2 HOURS. UNACCEPTABLE!

None.

13 de oct. de 2012

Al and whole service team did a great job. The loaner car was arranged quickly and easily. Happy Bedford MB customer.

Patti

11 de oct. de 2012

Excellent service as usual. Constant communication between the service manager and customer.

sassos

7 de oct. de 2012

We have been going to this dealership for over 23 year (4 different cars over the years)and have been pleased every time.... otherwise, we would have gone somewhere else! We haven't taken advantage of the Saturday Service Hours much - but, this time it came in very handy. Thanks.

Frank

28 de sep. de 2012

John, the Service Rep., was courteous and efficient in scheduling the repair Always kept in touch on pricing and completion date of repair to wheel bearing.

Missy

12 de sep. de 2012

This was my first time in a Mercedes dealership and was more then impressed with the high level of service. I was greated with a smile and treated great from start to finish!

J-Bird

10 de ago. de 2012

Mercedes-Benz of Bedford made me feel like I was part of their family. The whole staff is great and I am proud to say that I am part of the Mercedes-Benz of Bedford Family. I love my Certified C300W4!!!

Grumpy

2 de jul. de 2012

I purchased a vehicle last month. The title was never sent and I received a lot of excuses. I was promised the title would be overnighted, which it wasn't. I now have an expired temporary tag and am not able to drive the car legally. Make sure you witness the title processing. Over-promise and under deliver is what you can expect.

Kelly

4 de jun. de 2012

They made it easy to buy and treated me like a friend not just a customer.

rfiger

11 de mar. de 2010

Best experience that I have had purchasing a car and a top notch process for certified pre-owned. I was pleased with my experience from sales to management to service. I was able to secure a 2006 CLS55 AMG at an amazing price and feel that it is in the condition of a 2010 after going through the certification process. The customer service is unbelievable at this dealership. They are all about QUALITY and SERVICE from top down.