Bhgyui23

6 de oct. de 2016

I just want to thank my sales man jay Dari for helping me with my purchase. He was very helpful and patient and got me the best deal Thanks Jay ..

Sberkhain

6 de oct. de 2016

I had a wonderful time with jay Dari who has helped me purchase my first new car. He was very helpful and understanding of my needs of what I liked in a car. I will definitely refer him to my family and friends.Thanks jay you rock!!!!Sophie berkani

Gmoney

6 de oct. de 2016

Jay was the best at helping me with my purchase!! He knew exactly what I was looking for. His service was great. Thank you Jay!

Nick56

6 de oct. de 2016

Thank you Mr Jay Dari for helping me! It was great customer service and best experience I've had with buying a car. I appreciate how he took his time and was very thorough in explaining everything!

Brooklyn

25 de sep. de 2016

They are quick to take your money but when you have an issue with that shiny new overpriced car your on your own. My vehicle has been having issues since Feb 2015. This is a 3 year lease and I have asked since the beginning of my lease to get me out ASAP due to the fact that this car has problems that of course Mercedes Benz Of Brooklyn can NEVER DUPLICATE OR FIND!!My vehicle has been in for service at least 8 more times since than and is currently in for service again for what is now a much BIGGER issue. I again asked to please get me out of this car. I do not feel safe in this vehicle and would not want my wife or family in this car. Just this past month vehicle began to shake very rough and stalled while on the highway. Not only did the vehicle stall but my steering wheel locked as well. I have begged and pleaded and I have contacted Mercedes Corporate for help and was again just given the run around. Mercedes Benz Corporate and Mercedes Benz of Brooklyn both feel that my car is safe and that once its repaired it will be back to Mercedes standards. This dealership is well aware of the problems with this specific make and model vehicle and with all the calls and visits I have made Mercedes Benz of Brooklyn wants me to get into a new lease again for another 3 years with money down and a higher monthly payment. I have dealt with almost all the managers and supervisors and have asked each and every time to have me speak to Doug Wells. I was told each and every time that he is in a meeting or on another line at the moment or I get "Sir, this is the highest level of management that you will be able to speak too", I'm looking straight at Doug while they blatantly lie to my face the way they are lying about the issues with my car. Stay far away from this place.

mtgfelix

16 de sep. de 2016

Great dealership with nice and effective people. I worked with Jay, Jason, Chris, and Mo throughout the process and got my car with full satisfaction.

santana5795

9 de ago. de 2016

great environment , exceptional service, and free pizza! Jerry was the best salesman I have even had the pleasure of speaking to. Would highly recommend his services.

snooks

18 de jul. de 2016

Have been a Mercedes Benz customer for years and bounced around to different dealers. I have finally found a home in the Mercedes Benz of Brooklyn. Patrick Ruane is a true professional and a warm person with a great personality. Did not feel like I was being sold. He made my experience easy and fun with a pain free transaction.. Thank you Patrick for my 2016 GLE 350!

Tiasha Coakley

3 de jul. de 2016

Prior to visiting the dealership, I researched the vehicles I was interested in trading my 2011 Chevy Cruze for, and I knew I wanted a Benz! All in all, Mercedes Benz of Brooklyn offered unbeatable prices, and an array of newer models to choose from. My online credit application was kicked back, but I was assured by a well knowledged representative that it doesn't necessarily mean that I was denied credit for a finance. With all of that, the very next day I ventured to Mercedes Benz of Brooklyn from Sullivan County, NY - roughly 2 hours away- and I left there with my first Mercedes Benz. Need I mention, I received exceptional service- more like Triple A+ service while there. The salesperson, Jerry Pettito, worked diligently to match me with the vehicle I desired. The only downside was the extensive wait from credit acceptance to signing. However, if you're patience is intact and you want top service at a dealership you, too, should visit Mercedes Benz of Brooklyn for your next vehicle!

Paul V. Renna

20 de jun. de 2016

I haven't bought a car in a while.I went there for a used car I had seen online.Auto salesman (Jerry Petitto) took care of the transaction flawlessly. A few others assisted and it was a very enjoyable day.I would greatly recommend this dealership.

Markloso

16 de jun. de 2016

Joseph malanka sales representative I dealt with in purchasing my first car his services an expertise was very helpful kept me inform up to the day of deliver of the customize car that I wanted..

Busyman1234

7 de may. de 2016

I came for the first 10,000 oil change service and low tire pressure check. I took a car with message on screen check the low coolant and to follow the the factory manual. I think this is disgraisfull to return the car to the customer with this kind of message. This is a sloppy job. It was already 5:30 pm when I came to pick a car and and the service man just shragged his shoulder when I ask him what to to. Additionally, I have a scratch on dash board which was not there before.I wish not to come to this place anymore but we do not have closest any other Medcedes location.I am very busy person with my job schedule and I am afraiding to drive a car because it is start making a strange sound.

dillonjodhan

27 de ene. de 2016

Dealt with Carol Morin both times and what a great experience! Very professional and knowledgeable. Rest assured that you're in good hands with Carol.

mbrath

14 de dic. de 2015

I visited MBOB Service Center before and I must say this was my best experience thus far. Just a note of appreciation for the quality service provided by Carol Morin was comforting and very professional, not often do I encounter someone who goes the extra mile to ensure a client's piece of mind. All my calls to Carol were always returned in a timely matter.Thank youMichelle Brathwaite

samlal

9 de dic. de 2015

My experience at this dealership was by far the best that I have had. The salesman Patrick was very helpful along with his coworkers in assisting us and ensuring that we were totally satisfied in every way with our purchase. I would definitely recommend this store to anyone.

Boris E.

2 de dic. de 2015

Was able to setup a quick appointment with a loaner car. Carol was very professional she introduced me to Matthew a team lead tech who took a test drive with me to diagnose the steering vibration problem. Matt, in a very friendly and professional manner explained the potential cause and told me they would take care of it.. A day later I was called to pick up my car. Excellent Teamwork!!!Thank you,- Boris E.

Ed D11

6 de nov. de 2015

This was my second service experience with MBOB and Carol Morin. This one was as good as the first. I actually didn't have an appt this time since I thought it was a minor front light issue. They took me right in and Carol first thoroughly explained all of my warranty coverages on my car before sending to the shop. Carol called me within a half hour to say that the light was fixed and the car was ready. It's clear Carol knows her job and makes things happen. She also makes you feel that your car is important which cant be said for other MB service centers.

Case123

5 de nov. de 2015

Jason Revere is a 10/10 sales person for Mercedes Benz of Brooklyn ! Great guy highly recommended ! Very down to Earth connects to his customers!

Manuel A Rodriguez

2 de nov. de 2015

I went to Mercedes-Benz of Brooklyn on September 30 for a car inspection. Rui was my Service Advisor. He was very friendly. He treated me as though I was his only customer. He kept informed and had the car ready in a reasonable time. Rui is an asset for the dealership. I recommend him to anyone that is in need of service at Mercedes-Benz of Brooklyn

ALEX

1 de nov. de 2015

I came in to inquire about a new car lease and a sales professional by the name of Joseph Malanka was the one helping me. i must say that this is one of the best salesmen i have seen in my life. very educated about the vehicles he sells, polite and extremely courteous. i would highly recommend this dealership and specifically Joseph Malanka to anyone going to shop for a new or used Mercedes.

wright121

25 de oct. de 2015

I brought in my ML350 for scheduled maintenance. Carol Morin was my SERVICE ADVISOR & she is the best. She kept me informed of what service & repairs that had to be done. Within 30 minutes she realized that the repairs could not be done the same day. She put me in a loaner car. When I returned to pick up my vehicle it drove like a new vehicle. Carol did only the necessary repairs. I had Carol for my service advisor for over six years and she is very professional, courteous, affable & honest. I said it before and I will say it again--I am glad she is back. She is excellent.

Edmund

10 de oct. de 2015

I'm a Mercedes Benz owner for the last 30 years and have been getting my car's servicedAt the local Dealers for most services needed i must say that ever since a new managementtook over the service department have been providing outstanding service in all aspectpricing, Time of delivery,Transportation.car loner. and overall expedited service when needed and on time completion of work as promised. and of course Quality of work .Way To Go!!! Edmund D.

BC

29 de sep. de 2015

Recently I brought my car to Mercedes-Benz of Brooklyn for routine repairs, a damaged tire.There were many new faces in the service department, and I was slightly concerned because I had been happy with the previous service Advisors.Luckily, I was assisted by Carol Morin, who made me feel warmly welcome. Carol made me feel instantly at ease, thoroughly explained the service process, and followed up with me after I left. I have been a customer of this dealership in its various iterations ,since 1983. I expect quality service. But the "human touch" is what distinguishes the exceptional from the expected. Carol epitomizes that. She can expect me to request her for all my future service needs.

DR GENE

26 de sep. de 2015

I had the good fortune and pleasure to be assigned Anthony Incarnato as my service advisor. He was knowlegeable, efficient, and organized. In addition had a winning personality. Of all the service advisors I have dealt with over the years, he is by far the best.

Medalist7

19 de sep. de 2015

Worst experience of my life. Cheap selling tactics and typical roadside auto dealer attitude of going back on their words. Management went back on its commitment, made me drive 700+miles thinking i'll submit to their stupid tactics, I'm glad I didn't end up buying from this dealership. Wouldn't recommend at all.

rshelala

18 de sep. de 2015

Carol knows what I expect. I have been dealing with her for over three years and three cars. Car is always ready when promised. I never have any issues with car when I pick up.

Gerard34

18 de sep. de 2015

The service advisor was very professional took time listen to my problem she searched thru the right channels to fix the problem very quickly a true professional

petermipps

10 de sep. de 2015

Carol was great to work with. She had my car in/out from a last minute appointment. She was exceptionally polite and courteous. ThankYou - Peter

Kristen11372

9 de sep. de 2015

Been using using this dealership for years- as we have bought our 3 cars there- Returned from Florida with another Benz- and brought it in for service- they went above and beyond to do the right thing for us- as you would hope any dealership would ( but don't) Carol Morin was fantastic!Thank you Benz for making it pleasure to bring a car in for service.KC

RHenry

4 de sep. de 2015

Purchased a vechile from this dealer. Had a few minor issues , took it back the next day . my salesman Jerry was very helpful got me over to the service writer Carol and the rest was smooth sailing. i would definitely recommend this dealership to anyway that comes my way. The ease of dealing with the employees is definitely worth going to them. THANKS GUYS !!!!!

atawil

3 de sep. de 2015

Service personnel, especially Carol, who I have been working with for years, are excellent.Dealership slipping a little in the way they treat waiting customers especially the early morning ones. Newspaper, fruit drinks, and free donuts would help pass the time. Car wash not available for customers and no alternative or or consideration offered.

ronraodds

3 de sep. de 2015

Considering my busy work schedule, Carol makes it as easy as possible. It's obvious that she takes pride in delivering outstanding customer service with a personal touch.

addison

1 de sep. de 2015

I think the sales person and his Sales manager were very professional and fair to make this deal happen. They also were very trustworthy in all information they told me. I checked out with others in the auto business. I also have purchased about six cars from this location over the past few years.

flower.algernon.12

27 de ago. de 2015

We are SO happy that Carol is back. Whether it is a big or small job, Carol makes sure that the work gets done quickly, efficiently and always with a smile. Carol is an outstanding service advisor.

Ishmael1996

27 de ago. de 2015

Very Professional,Excellent,Amazing is all I can say.Excellent customer service.Just purchased my S550 I Love It,Very Good Deal.No Hidden cost.

slade.rosenthal

22 de ago. de 2015

picked my car up today after being at the service dealer since April 28th. I noticed some damage on the front bumper called Patrick muhler the Mgr had the nerve to blame it on me. then came home and noticed that the headliner was not put back in place after they fixed my sunroof waiting to see if he's blaming me for that as well.

Jarvis,Corne

21 de jul. de 2015

Because its true I'm really satisfy with the service I get when I take my car in for service. Carol makes if better with her personality.

Meredith Alfred

21 de jul. de 2015

I have been with Mercedes Benz of Brooklyn for years and they continue to give excellent service. I wanted to recognize Carol and Rui for their professionalism. They were very pleasant and knowledgeable about the service that was needed on my car and they go above and beyond to make sure that I was pleased with the service. Thank you for doing such a wonderful job and treating customers like friends.N. Alfred

cecile234

21 de jul. de 2015

The service provided by this dealership is always excellent and of the highest quality and standards. The individual service provider, Carol Morin is extremely efficient. Not only is her manner pleasant, but she exhibits full knowledge of the kind of service that is needed on the vehicle and ensures that everything that is needed is competed to the fullest. Her manner and her expertise is noteworthy. She is the best service representative I have every dealt with.I highly recommend this dealership, not only for the purchase of vehicles, but for the excellent service that you are given, when needed. I have been a client of this dealership since 2005 and have never been disappointed. It has always been a pleasure working with them.

got it fixed

20 de jul. de 2015

I took my 2011 e350 for its 20,000 mile service and my car ended up with a flat and a ding on the door. Needless to say I was upset. But carol assured me that everything will be taken cared of, she but me in a loaner and had my car back to me in the next day. I cant even tell the door was ever dinged. Carol morin in my book is the perfect ten in customer service she know how to make a customer feel like a friend. Carol is my guy at Mercedes bens of bklyn... PS last time my wife took the car to the dealer she told me how nice she was treated, it turned out to be that carol was the person that took care of her too.carol is a asset to mb of bk..... thank you

Spriggy

14 de jul. de 2015

I have been a client Mercedes Benz of Brooklyn for over 11 years previously sovereign Mercedes before current ownership. I have remained a client for many reasons but one of the primary reasons is the service I receive. Carol Morin has been my service advisor for the majority of my experience and she does everything in her power to make my visits pleasant, accommodating me even on those occasions when I drop in without an appointment. On my last visit the car was serviced expeditiously despite the fact that additional work was necessary. I consider Carol Morin and Mario Castelli (sales) my umbilical cord to Mercedes Benz and more like family than just a business relationship. Although no establishment is perfect, I consider Mercedes Benz of Brooklyn the closest to perfection one will ever reach.

Long leggs 980

10 de jul. de 2015

I have been a customer for over two years. I was given a male service advisor who was very impolite and had no idea how to treat customers. I spoke to one of the ladies at the desk and told her if he has to work with me I will find another dealership. Immediately Carol came to me, introduced herself and told me that she will be my new service advisor and asked me to come to her desk. She was very professional, courteous and friendly.I have seen Carol several times when I visit this dealership and the way she interacts with customers, I always said to myself "why can't I have her for my service advisor." I was blessed to get her..Carol encouraged me to extend the warranty on my vehicle, I had my doubts but after listening to Carol explaining the importance, although I thought it was expensive I took it. I had no regrets.Mercedes-Benz of Brooklyn is very convenient because it is close to my home, the employees are courteous, Carol is an asset to your business she makes you feel like family. I tell my friends and family when they are going to buy a Benz Shore Parkway is the way to go.

lois lane

6 de jul. de 2015

Been a customer for 8 years. Love how I'm treated with respect. My best interest is my service reps concern . Carol Morin is the best. I got upset once when I thought I had been switched to another service rep I did not know, but he turned out to be such a nice man. So I know I would have been satisfied even with him. Carol treats me like I'm the only customer she has. I always feel so special. I can call and talk with her like a friend when I think I have a problem. The entire staff is courteous and shows respect. I feel I can trust my rep. Trust is important.

kmt523

6 de jul. de 2015

I can always count on the Service department to exceed my expectations. The outstanding level of customer service is always on point. And Service Advisor Carol Morin is great to work with and provides awesome service!!!

4501

29 de jun. de 2015

Jerry at MB of Brooklyn answered every question and concern I had. I didn't have much time so he was precise, accurate, fair, helpful and to the point. I would recommend MB of Brooklyn and especially Jerry!!!

lucmarrero

19 de jun. de 2015

Matt is a gent, well groomed, well presented, well spoken. A passionate sales consultant, not a traditional car salesman. He possesses superior product knowledge, and absolute believe in his product. The most straightforward transaction I've ever had. I highly recommend Matt!

Dano123

27 de may. de 2015

I found Rui Costa as a Service Advisor to be excellent.His caring and expertise sets him apart from the rest..His Product Knowledge to be unsurpassed and his attention to detail was excellent..He got my Mercedes Benz in and out in a timely manner at a reasonable price...you need more service advisor's like Mr. Costa...I would recommend this service Department at Mercedes Benz of Brooklyn to anyone and everyone...if i could give him ten stars i would...thanks again.. a very satisfied customer...Dan Shevlin.....I will be writing a personal letter to Mr. Doug Wells ...CEO/ Owner of the Dealership to thank him for the excellent caliber of people he has working in his service Department...Thanks again...

impex4

22 de may. de 2015

Bought 4 cars from Tommy.Tommy is a great guy. he gives you great service, and a great price.what more can I say?thank you!

suluzbt

20 de may. de 2015

Nick Argos welcomed me like family when I stepped into the dealership. He gave me all the low down on the vehicle and also the good and bad reasons to shop here instead of a mom and pop car dealership. He is ultimately professional and very attentive, made it an awesome experience. Thanks again Nick!

samyhassan

16 de may. de 2015

I want to thank Mr Devin Prediger, The service manager and Mr Anthony Incarnato, the service advisor for their dedicated personal attention to my needs during my service visit. Thank you very much gentlemen, great work and keep up with that wonderful attitude. All the best,Samy Hassan

BatgirlBenz

4 de may. de 2015

I walked into Mercedes-Benz Brooklyn with a dream and this team made it a reality. Joe Malanka, my sales and leasing professional, is a star. The level of professionalism and business acumen Mr. Malanka presented are beyond words. Mr. Malanka listened to my needs and price point and worked very hard to achieve a harmonious and very satisfactory result. Mr. Malanka's experience in the industry is noteworthy and it shows when he assists you in determining which model is best for you. The finance department must also be mentioned here for up front advice and assistance to make the sales transaction go as smooth as possible. Mo- helped me make important decisions as to a tire maintenance plan and building the cost of maintenance into the monthly payments - a measure that I did not know existed. For those of you who dread walking into a high end car dealership - worry not as you are in the best of hands here.

docillyb6

1 de may. de 2015

Thomas was AMAZING. I met Thomas through my uncle who bought a car from him and the experice that he had with him was INCREIBLE. My husband want a car and his uncle told him to look no further, go see Thomas, that's the guy to make it happen for you regardless of what you're thinking or what you have. That was so, from the time you walked in to the time we left, none stop service. Answered questions, refreshments.... Thank You! Thank You! I will recommend this dealership to everyone. John from Financing was AWESOME, he made it happen too for us. Thanks again. I am so greatful.

BingeBroker

30 de abr. de 2015

See the tall guy in the suit? Thats nick-and hes an awesome guy in the game- made me feel like Im working with a friend. Explains all the important stuff, takes care of any questions i had with the car and service and I reccomend anyone in the market to speak to him if you value your time. Smooth transaction all the way from start to finish, took care of all the paperwork without any backand forth issues, and provided good advice on what steps to take to ensure a great deal.

L. Kogan

27 de abr. de 2015

I came to this dealership just for test drive, because my lease would be expired in four months. In couple of hours I left it in a brand new car, due to professionalism of Nick Argos, who answered thousand of my questions and offered me an unbeatable price. He was going over and beyond his responsibilities to help me to choose a right car. It was a pleasure to work with him. Will recommend this dealership and Nick Argos to my friends.

TheWindsor

20 de abr. de 2015

Nick Argos and the entire team at Mercedes Benz of Brooklyn are shining examples of excellence in customer satisfaction and service. From the moment my fiance and I walked in, Nick Argos made us feel welcome and like part of the family. They did everything short of rolling out an actual red carpet for us. They go above and beyond to make you truly feel like a V.I.P. every time you walk into Mercedes of Brooklyn. The process of trading in my old Mercedes for a brand new 2015 couldn't have been easier. Nick was there every step of the way to make sure I knew exactly what was happening. Asad was also a tremendous help in the financial area, even giving my self and finance a credit consultation. All said and done, they have earned themselves a loyal customer and proud member of the Mercedes Benz of Brooklyn family.On a scale of 1-10, I would give them 100 every time. Chad Windsor

bambinchik

14 de abr. de 2015

Great dealership and everyone is very professional. I worked with Tom Trella! It was a pleasure to work with him. I was looking for the best possible deal for a 2015 C300. He worked hard and did get me the deal I wanted. He did everything possible to make sure that I left happy and satisfied with the new lease. Go to Tom Trella to get the best deal possible! Thank you.

Lisa77

6 de abr. de 2015

Lauren Ragusa is very professional and goes over and beyond her job. When you call her she always responds back In a timely manner.She is very compassionate and always gets the job done. Lauren deserves a raise, very comfortable to work with, it's like I'm part of her family.

napoli

5 de abr. de 2015

All I can say is GOODLUCK!!After you signed those papers your basically on your own. My BRAND NEW 2015 CAR is having so many issues that SURPRISINGLY the dealer cant seem to find. I have contacted Mercedes USA to assist me only to find out that they don't honestly care too much either. I was informed by Mercedes Case Mgmt that his wife has the same care and that she does not have any problems. How does this apply to me? Why don't you give your wife my car? I asked them several times what my options are and what it is that they could do to assist me and was just told "there is not much you can do." They will kiss your a** to get you to get a car with them but once that is said and done, and your are honestly having problems you would think that they would go above and beyond to make a customer happy. Should have just gone with Infiniti or Lexus.

Qvstar

1 de abr. de 2015

Great experience from beginning to end. Everyone was great from sales , to the manger , even the guy who delivered the car did a great job explaining everything. Well run business!

Jlicul111

1 de abr. de 2015

Second Mercedes from Lauren. Couldn't be more happy. The process from picking which car suits me best to getting a good price and speedy process, Lauren is great! Another year is left on my lease and can't wait to go back and get something new from her! thanks Lauren.

MikeMaurro

1 de abr. de 2015

The sales staff at MB of Brooklyn is friendly, knowledgeable and most important NOT pushy. Lauren made my lease exchange easy as can be.....all I had to do was show up and sign the papers.....very trustworthy and professional. Will definitely be back for my next vehicle.

adahl17

27 de mar. de 2015

This is my third Mercedes dealer. As a long term Mercedes customer, this dealership represents the standard of excellence that every Mercedes dealership should aspire and be held to --- the shining star.My representative is Jerry Petitto. He goes beyond a sales function and takes full responsibility for customer experience. He is an exceptional asset to Mercedes Benz.

Tom M

25 de mar. de 2015

Great service dept, Joe was my service rep GREAT JOB. Got my car fix, great service 5 STARS. Washed my car and had me out in 2 hours

Marilyn

18 de mar. de 2015

A couple of months ago, I went to get my Mercedes Benz serviced at Mercedes-Benz of Brooklyn and the service I received was outstanding. The person who serviced my vehicle was Mr. Ertan Jusuf. Mr. Jusuf, presents a professional and competent attitude with unfailing courtesy that never fails to impress his clients. Not only did he take the time to listen to my concerns and issues regarding my Mercedes Benz vehicle, he truly took the time to tend to my needs regarding my vehicle with incredible dedication to meet all those needs and concerns. He is a good listener and is very competent when he delivers. I feel that there is no more deserving individual than Mr. Ertan Jusuf. I am truly thankful for him, and blessed to have had him work on my vehicle. I hope to continue to working with him in the near future.

Geonyc27

6 de mar. de 2015

Nothing bad to say. Service advisor Anthony Incarnato gave me the best service and very honest. He was up front about everything and explained everything well.

josephcoll

1 de mar. de 2015

irst I was asked if I had purchased my 2015 from their dealership. When I replied no,my visit went downhill. I first went there when I started receiving inoperative messages on my video screen. It took 3 more visits and a call to Mercedes Benz USA for them to fix the problem.

Bishop92

28 de feb. de 2015

From the moment I stepped into Mercedes Benz of Brooklyn, the staff was welcoming. We initially heard fantastic reviews and were recommended to visit Jerry Petitto. He made sure we were as comfortable as possible and that our expectations were exceeded. I highly recommend anyone looking to purchase a Mercedes Benz to visit Jerry.

anthocasc

27 de feb. de 2015

Tom Trella provided "5 Star" customer service! Tom was professional, helpful, knowledgeable and extremely understanding of my needs. Thank you, Tom Trella and Mercedes Benz of Brooklyn, keep up the excellent work!!

georandrea2ataol. Com

27 de feb. de 2015

Anthony Incarnato in the service department was very friendly and professional. Working with Anthony was great he answered all my questions and was very helpful.

Paige123

25 de feb. de 2015

My husband and I feel very fortunate to have walked into this dealership when we needed another car. Steve McCloskey was knowledgable and listened carefully to what we were looking for and matched us to a great car. He was a true gentleman, a sensible businessman, and a great advocate for what we needed. We also worked closely with Doug Wells who had a consistent smile, deep expertise and was a delight to work with. We like the car a lot, but we loved the service even more. They have customers for life.

Motovichh

23 de feb. de 2015

I was very pleased with the service. They were very nice and very understanding and they helped very well. I highly recommend them. Thank you

ZMI

14 de feb. de 2015

Mr. Jerry Petitto was excellent in answering all my questions and guided me through the buying process. He also called me subsequently to follow up on how the vehicle was performing. I will refer family and friends to this dealership.

Dmaher9

11 de feb. de 2015

This is my third lease with MB of Brooklyn and I couldn't be happier with the total experience. Tom Trella, my sales professional, is simply great. He's always friendly and quick to respond with answers to my many questions. My wife and I needed to upsize our vehicle mid-lease due to the birth of our son and he worked tirelessly to make sure we got exactly what we wanted. Highly recommend him and the dealership.

mimi804

10 de feb. de 2015

Anthony Incarnato was excellent. He answered all of my questions, he was very knowledgeable, helpful, friendly, and courteous. I look forward to my next encounter with him.

RICE

10 de feb. de 2015

Diana Chuisano, sales professional, was very helpful through the process of turning in a leased car for one that suited my needs better. She contacted me often and made sure I was provided with exceptional service. Thank U, Manager Pat for making my lease affordable. Service professionals were patient and efficient. Everyone that I encountered at Benz of Brooklyn made me and my daughter feel at home.

Khlee

9 de feb. de 2015

I went on 2/7 to lease my first car from the brooklyn mercedes benz dealer. Nick Argos, my sales representative was very friendly, professional, and patient with me throughout my stay. He was not pushy and by no means tried to persuade me into leaving with a car. He simply provided me with my options and and expert knowledge on what he believed would be suitable for me. I would recommend anybody who is not part of the mb family or current mb members to go to nick argos as he will definitely make you feel comfortable and at home. Big thanks to nick!K.L.

mr.cruz

1 de feb. de 2015

Hello, I would like to take the time to share a review on this dealership. Ive just recently purchased a brand new 2015 Mercedes Benz C300 from Mercedes Benz of Brooklyn. First and foremost the sales rep Artek, as well the finance manager Asad, are really great people. They take the time to really do business with you and in the right way. Once I left this dealership I felt as if I became a part of a big family. The Mercedes Benz of Brooklyn Family.... :)

kchillis

31 de ene. de 2015

The Service performed on my car was exceptional. Anthony Incarnato was a true gentelman, will look forward to doing business with him in the future.

Jigs1985

27 de ene. de 2015

After browsing the web and searching countless of days for the car I wanted I was recommended by my brother to go see Nick Argos at MBOB. Since he had purchased his vehicle from them I took his words for it and I must say it was a great experience, Nick wasn't pushy at all, was straight forward and very knowledgable. I was looking for a white cls550 but once Nick showed me a silver Cls550 I was imediately Inloved with it and the rest was history! Thanks to Nick Argos and Asad Basha I drove off with my very first Benz! Thankyou guys.

Mligreci

23 de ene. de 2015

Great deal on a Certified Preowned 2013 C300. This is the second car I bought with this dealer, and I wouldn't go anywhere else. Nick Argos has been a great help to me and my family! I would highly recommend Nick Argos!!!

BAGEL2

22 de ene. de 2015

To whom it may concern,Being in the sales business, I expect to be treated the same way, I would treat my clients, like Gold, Being Kind,professional,honest and knowledgeable. After my thorough search for a dealership with a salesman, I was happy when I met, Artak Galoumian. He met every quality I was looking for in my experience. Beleive me I had a lot of bad ones to know what I'm speaking about. Everyone I met at the dealership was happy, kind and very helpful. Michelle you're awesome! Thank you Artak Galoumian and Asad Basha your gentlemen and scholars. Asad Basha was very patient with me explaining the paperwork and how the payments go. Very professional....

gmilfort87

20 de ene. de 2015

My visit to mb of brooklyn was one to remember, I remember walking in at the desk waiting for the next available sales rep. Looking around I was a bit nervous, I had a game plan in mind where I wasn't going to let anyone confuse me and have me buying something didn't want. Then here comes Nick Argos, with the friendliest welcome which made me feel at ease, dealing with Nick I threw my game plan out the window because I was comfortable enough and the experience was by far the best customer service I ever had, I had some credit issues and I thought to myself that it was over and that my dreams of getting that benz was just a dream and that I would never step foot at mb of brooklyn again. Couple days later Nick called me explained to me in detail on a way I can drive away with a car in my situation gave me alternatives and from there I was sold. I thought he had gave up on me and I thought I wasted his time, but he was there working diligently and the rest is history. Until this this I wonder what if it was someone else and not Nick. I praise Nick Argos for treating me like a friend more then just a customer. He is truely the glue at that dealership because of him he brings everything together and I highly recommend anyone to ask for him when it comes to purchasing a car. Overall he is a very hard worker. And thank you Asad the finance manager for doing what you do best.

nkoutelos

20 de ene. de 2015

I bought my c63 edition 507 from Nick. It was a truly exceptional buying experience and top notch customer service. Nick treated me like a king and gave me phenomenal pricing. I recommend him for anyone who wants to buy a Mercedes Benz.

bessieg

20 de ene. de 2015

I was interested in the suv options for my growing family and nick argos was a pleasure to deal with. He is very knowledgeable and professional . I look forward to coming back very soon and picking up my dream car.

qualityazn

19 de ene. de 2015

great pricing, excellent to work with, nick was amazing to deal with, gave me a good price for my trade and an awesome deal on my new lease. I would definitely come back.

ekatz4000

18 de ene. de 2015

My service adviser, Anthony Incarnato, is the best! I met him for the first time last week, and I found him to be very professional and helpful. I love this dealership and love the way I am treated. That is why I am a repeat customer. I highly recommend Mercedes-Benz of Brooklyn.

Natalia

16 de ene. de 2015

Jeanie was wonderful - kind, understanding, patient! She helped me find the car of my dream and made the buying process enjoyable! You may be sure she will help you cope with any challenge. Thank you Jeanie! Nataliya C.

Leonora89

16 de ene. de 2015

Anthony was great! He was very kind and funny. Great customer service! He called and left a message to let me know my car was ready, and called again an hour later to make sure I got the message! Anyone that goes to MB of Brooklyn, ask for Anthony! He's the best!

Lisa77

15 de ene. de 2015

The people are very pleasant and professional, make you feel like family. The work that they do is superb, would recommend this dealership over Helms bros Mercedes it's like night And day a big difference.

Twolions

14 de ene. de 2015

Anthony Incarnato showed excellent customer service and was a pleasure to deal with. I would highly recommend anyone to come into this dealership for sales or service.

BenzGirl93

13 de ene. de 2015

Anthony Incarnato was a pleasure to deal with. He was very informative and helpful regarding my services. All of my car problems were taken care of. I will definitely recommend him as a service advisor, and will be requesting him for my next service.

Miketarzy

13 de ene. de 2015

I've met Anthony Incarnato. He helped me with all my needs, very thoro with all his work and helped me out with all my needs.

Lana123

9 de ene. de 2015

Tom was great to deal with! Excellent knowledge and communication! Love my new Mercedes Benz! Thank you! Will definitely be back for more! Great experience!

wexelmanmd

9 de ene. de 2015

I have to say I never write reviews I don't have time for it as I am a busy physician, I stopped using the MB dealership in Brooklyn Years ago cause there service was terrible and the people there were obnoxious. They would take my car damage it and get parking tickets on it and blame me. In an emergency this week I took my ML550 there and I was treated as a king even without an appointment. The young lady at the desk Debra Scotto, was nice enough to squeeze me in, get me coffee and introduce me to Anthony Incarnato my service advisor. He was amazing. He took care of me, made sure my car was seen and serviced as fast as possible. He kept in touch with me and was even able to get my work done completely on my extended warranty. NOT TOO SHABBY!!! He is amazing . Even SKY the fellow who picked me up in the bad weather to get my car was a pleasure to deal with. All in all the experience was wonderful. I will be using them for all my cars and all my service. I'm thrilled with the new Mercedes of Brooklyn and IM thrilled with Anthony Icarnato. If your are using them ask for him you wont be sorry!!!. If you aren't using them you should be!Warren Wexelman, MD

Jamie

3 de ene. de 2015

Tom Trella at MB of Brooklyn made my recent acquisition of a GL450 an enjoyable experience. Responsive, understanding and personable. Plus the price could not be matched by any other MB dealers around. Call him and you will be as happy as I am!

VOIDESLOVE

22 de dic. de 2014

MET WITH DEALER REP. WAS PROFESSIONAL, FRIENDLY, KNOWLEDGEABLE .DID NOT WASTE MY TIME OR HIS. WAS ABLE TO MAKE A DEAL THAT DAY.FOLLOWED UP WITH ME UNTIL DELIVERY.MAKING EVERYTHING SMOOTH AND EASY.AN ASSET TO THAT DEALERSHIP...BL

ntu1234

4 de dic. de 2014

I am one not to write reviews but this one is well deserved. I have purchased two vehicles from Mercedez Benz of Brooklyn, an E350 and a GLK 350, Each time I have dealt with Lou Romano. He is knowledgeable, friendly, and posses the "know how" to get you in the car of your choice - a no non-sense kind of guy. When you are in his company, you feel relaxed and focused on the experience. He is there throughout the whole process helping you look for the perfect fit vehicle making sure the right balance is struck. I cannot be happier with my purchases and the experiene I received from Lou. I highly recommend him.

kolomeyera

24 de nov. de 2014

The dealership repair service is keeping cars for unreasonable time in the service.First time I brought my 1 month old vehicle with kind of unusual sound from the engine compartment, they kept it for a 3 days and released it with the status unable to confirm.Second time, brought car with the climate control problem returned vehicle after 4 days status checked, no problems found 4 Days!And the same story happens every time replacing a light bulb 2 days!Looks like because the car is under the manufacture warranty, they are charging Mercedes manufacture not for the repair just for the time in service!

elliot.shasho

10 de nov. de 2014

Ive been shopping for an s coupe every other dealer was charging over sticker they gave me the right price beat every other dealership the service was great i purchased 3 cars from them they treat you like family !!!!!

sharone15

5 de nov. de 2014

Hi my name is sharone pendarvis and i wanted to say Carol Morin is an excellent service consultant she made my experience at Mercedes Benz of Brooklyn very satisfying she try everything in her Will power to please me as her regular customer. And I recommend everyone that I know to do business at Mercedes Benz of Brooklyn there's no dealership better then this one.

AndreSchwartz

3 de nov. de 2014

Stopped by to have a look at the new S Class Coupe I'm considering. Saw a beautiful S 550 parked right outside as soon as I came in. Upon closer look the car had a really bad case of orange peel on the paint and was obviously repainted looking at the panel reflections from the side. Some body panels were poorly lined up as well and one of the wheel arches had seam filler that was poorly placed. Having painted a few cars in my time it is pretty easy for me to spot a repaint. A Salesman came out and I asked him if the car was repainted. He insisted the car was brand new. I started pointing out obvious details to him but he still refused to admit. Another interested customer was standing near by and obviously saw the same defects I saw, questioning the sales man. Sales man still insisted the car was brand new and not repainted. At which point he arrogantly and rudely implied to the other customers "come on, one guy sees something and all of a sudden the car is repainted?" After which point he came up to me and rudely insisted on a wager. To his surprise I agreed. I have a paint thickness gauge that measures the thickness of the paint. It's a tool I frequently used in my hot rodding hobby, painting cars and color sanding without burning through the clear. I brought it down to the dealership and presented it to the arrogant sales man that insisted the car was brand new. We put it on the paint and the thickness registered anywhere from 9.5 to 11 mills. An obvious repaint job. Steel panels on factory finished german cars typically register from 4 to 5 mills and aluminum body panels from 6 to 7. He asked to put the paint gauge on a different S Class Coupe and I did. That car was obviously factory painted and appropriately registered from 6.1 to 6.9 mills, being the body is mostly aluminum. Still the salesman denied the previous car had a repaint and preceded to make a fool of himself stating it had special order paint. I had a previous bad experience at this dealership and stopped by to see if anything might have changed over the years. Instead things got worse. Much worse. Inside I heard nothing but profanities from the sales people talking to and about their customers. I really don't understand why people shop here. Yes, it's Brooklyn's only Mercedes dealer. But still just outside the borough are plenty of good honest dealers. Behind the glitzy facade, this place is just typical Brooklyn fare. If you want to over pay thousands, by all means go to this place. If you want to buy a repainted car and pay brand new car MSRP and then some. By all means, be my guest. This will be the last stop for me.

Andreyn1

8 de oct. de 2014

Carol is a knowledgeable, kind, and friendly advisor. She is extremely helpful. She makes sure all servicing on my car is done promptly and perfectly. If there is ever a concern, she is always available to answer questions and resolve any situation.

Lawrence L

29 de sep. de 2014

Carol Morin my service advisor for the past 13 years plus has always been attentive to my concerns with my car. She aiways gets my car serviced quickly and properly. Carol is a germ for Mercedes Benz.Happy customer,Larry Lee

Kelly168

26 de sep. de 2014

In my most recent visit, I experienced exceptional service once again. All the staff that I interacted with, from the receptionist to the staff that valet parked my car, were all very friendly and helpful. Especially Lisa Chea my service rep - she was very knowledgeable and extremely patient explaining in detail on the various repairs that needed to be done on my car. I totally enjoyed my experience with the staff and was very happy with the service. I would definitely recommend this place to all my Benz-lover friends.

slade.rosenthal

18 de sep. de 2014

A big thank you to the team at MB of brooklyn. They made my car buying experience as easy as possible. When I went to pick the car up they found a problem with the bumper. So they took another car with more options off the showroom floor and Nick personally delivered the car to my house. Now that's service. I Especially want to thank Carol my service advisor she is the BEST.

chairi1130

15 de sep. de 2014

Ive been with MB since and 2010 Mario Castelli and Carol Morin are AMAZING, experience and dependable. Want the best go to MB Brooklyn

bonnieJH

5 de sep. de 2014

Tom Trella and his team went above an beyond for my first MB lease! I have worked with many other dealerships/car companies in the past for both purchasing and leasing but this was my first experience with Mercedes-Benz. Tom Trella was always only a phone call away and was able to answer every question I had, He was able to get everything ready for me to just pick up my car. The day I went in to pick it up, I couldn't get there until nearly closing time. Tom and his team stayed late for me and I left with my 2015 MB GLK 350. Couldn't be happier with my car or more impressed with MB Brooklyn and Tom Trella!

K. Charles

27 de ago. de 2014

The customer service at MB of Brooklyn excellent. With any issues I have, Carol Morin starts with "Here's what I gonna do for you" and it's always the right fix for my problem. I left a service visit yesterday smiling. My hat's off to Carol. Thanks

Evannalove

18 de ago. de 2014

I walked in and the courtesy begins instantly. Everyone is polite and they are looking out for there customers. Thank you Mercedes-Benz of Brooklyn.I mostly want to say that Carol Morin is the best she went above and beyond to make sure I had the proper service(s) for my car. Thank you Carol.

cherrylam60

9 de ago. de 2014

Workers at this dealership are extremely polite and efficient in assisting me with any problems that my vehicle is having, especially John, who was the one who helped me during my most recent visit.

Belinda Levychin

7 de ago. de 2014

Instead of keeping me waiting John Denice stepped in and had my car handled in a jiffy! He made everything easy and they even set me up with the rewards plan than ended up in my paying $0 for the replacement of a minor lamp bulb - very satisfied customer! Loving the mercedes benz of Brooklyn!

flower.algernon.12

7 de ago. de 2014

Carol Morin is energetic and very competent. She always treats us with care and respect whether our service issue is large or small. We love the convenience and hassle free experience that we always receive when dealing with Carol. Thank you!

Chief1ny

4 de ago. de 2014

Carol Morin is like the NYPD slogan on the a police car.(CPR) courtesy professionalism respect. She exemplifies those words, from her knowledge dedication friendliness, always putting the customer first always willing to help you, when your stressed out, there is not a problem she can't handle. she's a credit to Mercedes-Benz of Brooklyn, and after knowing her for the past.year. Whenever I had problems with my vehicle, whether short notice, or emergencies she always corrected and resolved all my problems. I think she's a credit to your company. anybody that works, that hard, with level of dedication like she does, deserves to be acknowledged and reward. she exemplifies Mercedes-Benz from Brooklyn, she's an outstanding employee, you should be proud to have her working for you. I'm proud to know her . Thank you for the great service, and your kindness. Steven P Retas.

Lilparch

3 de ago. de 2014

MCarol Morin addressed us professionally, she sensed our Saturday afternoon plight. She went above and beyond to provide service. The gentleman named Joe solved the problem in one hour as a superior mechanic. We recommend them for employees of the month and YES, we will return to their place for service.

selwyn333

29 de jul. de 2014

Just purchased my first Mercedes (ML350) from MB of Brooklyn. I want to thank Jerry Petitto for his professionalism and honesty. This guy is an exceptional salesman, very knowledgeable and a true professional. His customer service skills are second to none and I applaud MB of Brooklyn for having such a terrific staff. All I can say is thank you Jerry and I will definitely refer my friends and colleagues.

joejoe739

17 de jul. de 2014

Carol Morin is truly the best!! She is always patient, respectful , trustworthy, never disappoints .Carol is also very knowledgeable and experienced within the service department . Thank you carol, Joann D.

RazorRobb

16 de jul. de 2014

Took Very Good Care of Me!!! Very Helpful!! Helped Me reset my windows , showed me the steps on how to do so !! thanks Paul!!! I will deff return

Trubrit

16 de jul. de 2014

A few words about Carl Morin, I am truly glad to have been introduced to her, she listened to my issue's and said that she would not let me have the car back ubtil it was fixed, and true to her word, it took a little longer that I though but she kept me informed and the car was all sorted out. . She listens closely to what I had to say about the car and has always been very consistent with making sure I got the best quality work done and I am very appreciative of her being attentive. Then again this morning I had an emergency, she took over, my tyre issue was sorted out with the tyre company while I relaxed in the lounge (where I was able to have a business meeting with one of my associates) while all the details with my cat were taken care of by Carol. A BIG THANK YOU. Steve Smith

Emain827

10 de jul. de 2014

I have been with the Mercedes Family for almost 13 years now., & have acquired 5 different vehicles.I don't even live in the neighborhood anymore & have a selection of dealerships to choose from where I live now, however I always return to this Mercedes dealership for my cars. Dealing with Mario, is a pleasure. He always presents me with great offers! He understands my needs as a customer & always finds a way to meet my expectations! As for service, I've entrusted Carol with all of my cars, she is professional, friendly & really goes above & beyond the call of duty! She is also a pleasure to deal with & I never worry about my vehicle when it's in her care! These people really do treat you like family& I recommend them to anyone who wants great, friendly& professional service.

KINGAPACHE

10 de jul. de 2014

THIS COMPANY IS VERY DEDICATED IN WHAT THEY DO THEY TAKE PRIDEIN WHAT THEY DO VERY NICE ATMOSPHERE FEEL LIKE I WAS IN MY DINNING ROOM STEPHANIE LOPEZ IS A GREAT EMPLOYEE SHE REALLY KNOW WHAT SHE IS DOING AROUND THERE ..... PS: STEFFON SAMAROO APACHEDONDADDA39atGMAIL.COM

selee

9 de jul. de 2014

Carol was a pleasure to deal with. She got me a loaner when there were none available and had my brake rotors and pads replaced in two hours! Carol provides top notch service with a smile and followed up with me the next day to ensure that all was well. Carol is HIGHLY RECOMMENDED!!

yuriy

2 de jul. de 2014

I stopped at the Mercedes dealership for a test drive and got back home with new shinny ML 350. Tom Trella managed to bring price as low as possible and meet my crazy demands.He is straight-forward person and his integrity is exceptional. If you are like me hate sales tricks and lies, Tom is your guy. I was not forced to buy or feel pressured. We took few cars for a test drive, then Tom explained the logic behind car pricing and option's cost and we went over the official web site and true car prices. We worked on a price and Tom did finished the whole process in just few hours and thats include the time its takes to run to the bank to get a check! In short, this dealership is fantastic. Tom is honest and very professional. Cars are awesome. So don't wait much, life is short - get your Mercedes now.

lateashia418

29 de jun. de 2014

This was by far the best experience of buying a car I've ever had. There is one man here that I will only do business with and this man is Jerry. If you go this dealership request to work with Jerry. Jerry's customer service skills are awesome. This man will bend over backwards to make you a happy customer. If jerry is not the lead salesman this company should really consider making him one. As far as the financing goes, Asad will get the job DONE! This place has my overall support! Signed, #Loyalmecedesbenzofbrooklyncustomer

ngrimshaw123

27 de jun. de 2014

Lets start by saying, I did NOT think getting a Mercedes- Benz at my age, with no help was possible! However, I am now the owner of a brand new 2014 C300 Benz!It was all because of Jerry, Asad, Steve and Bentley! I hope I did not forget anyone! Any who, they wanted what was best for me, and my finances, I was not forced, I did not feel overwhelmed, they worked very hard to keep me in my ball park of what I wanted to spend. I am completely happy and satisfied with the decision I made. I am in love with Mercedes Benz, not only because of the car, because of the staff, the environment, they are friendly, caring and really want the best for you. I will always be a member of Mercedes- Benz!Love you miracle workers!Sincerely, NikkiP.S.If there is any doubt, forget it now and head over to Benz and see these guys! You will not regret it!

TomCasale

27 de jun. de 2014

My service advisor John Denice was very helpful in helping resolve some issues I was experiencing with my car. I have dealt with John in the past with some of my other vehicles and have always received the best treatment from him. John's courtesy and professionalism are second to none. I would be reluctant to bring my Mercedes anywhere else for service. Thank you, Tom Casale

Jbsayad

21 de jun. de 2014

I had to make a last minute emergency visit because I got two flat tires. When I called up I was told that they are busy but they would be glad to fit me and told me to come in as soon as possible. When I got there, Carol was my service consultant. I explained to her that this is my 3rd flat and she was able to assist me with getting a tire insurance plan. She was very kind and helpful. She assisted me very promptly and told me she would call me when the car was ready. I have had a great experience with Carol as my consultant considering I have been in for emergency visit without appointments before and with Carol, I didn't feel like I was a burden. I will definately be asking for her next time I make an appointment.

THEMASTER1

21 de jun. de 2014

A few words about Carl Morin, I am truly glad to have been introduced to her as I had been affiliated with the Manhattan dealership for a number of years and thus had quite a few awesome relationships there. Moving my business to Brooklyn I was really particular about who I would meet and how their dedication to the job and relations with the customers. I must say from the first time I met Carl she made me feel like she was committed to sorting out any and all the issues with my vehicle. She has always been hands on and listens closely to what I have to say about the car ... then she inspects thoroughly and will let you know if anything else is out of line. She has been consistent with making sure I got the best quality work done and I am very appreciative of her being attentive and accountable. So I would say Carol is truly good for Mercedes-Benz ... and may Mercedes-Benz be good to her for her service and dedication to getting the job done proper.W. Robinson

jamron

18 de jun. de 2014

MS MORIN GREETED ME PROMPTY AT MY APPOINTMENT TIME. SHE FULLY UNDERSTOOD MY REASONS FOR BRINGING MY CAR FOR SERVICE, AN UNEXPLAINED NOISE FROM THE FRONT END, A MISSING MOLDING, AND POSSIBLE DAMAGE TO AN OUTSIDE MIRROR. I RECEIVED A CALL THE NEXT MORNING EXPLAINING IN DETAIL THAT THE NOISE WAS A LOOSE BOLT AND WAS CORRECTED; THE MIRROR WAS FINE; AND THE MOLDING WAS REPLACED. SHE THEN WENT ON TO EXPLAIN RECCOMMENDED SERVICE ITEMS. I AUTHORIZED ALL THE ITEMS THAT SHE DEEMED IMPORTANT.I FOUND HER DEMEANOR, ATTITUDE AND ATTENTION TO MY VEHICLE AS WELL AS MYSELF TO BE EXCELLENT.WHEN I RETURNED TO PICK UP MY VEHICLE I FOUND THAT IT WAS WASHED AND METICULOUSLY CLEAN. I HAVE OWNED SEVERAL MERCEDES BENZES FOR MANY YEARS. I PASS 2 OR 3 DEALERSHIPS TO COME TO MERCEDES BENZ OF BROOKLYN. I ORIGINALLY CAME TO THE DEALERSHIP IN 2006 BECAUSE OF THE EXCELLENT SERVICE.

dcori

14 de jun. de 2014

I have been using this dealership for my last three cars. The main reason for this is the service department. Appointments, with loaners, are readily available. When you do choose to wait for a service the amount of time quoted is the amount of time it takes, and on occasion you are out even sooner.The people in the service area are all extremely professional, knowledgable and very friendly. Carol never disappoints and often exceeds, what you would expect from a service rep. Based on my 30 years of owning new cars and dealing with service people i would absolutely base my decisions on where to lease my next vehicle largely on the service area first.

TonyCruzmcleod1

13 de jun. de 2014

I came to this dealership 2 months ago for a blown tire and Carol went above and beyond to help me out. I came back today for a maintenance visit and was luckily assigned to her again, as chance would have it. Not only did she remember me, she remembered what I did for a living, remembered our conversation and once again went above and beyond to make sure my car was taken care of, updated properly, and in a timely manner. The first time I've ever had THAT good an experience I felt compelled to write a review. Keep up the great work!

acdesign

11 de jun. de 2014

My service and customer care received at MB of Brooklyn was amazing!!! I truly feel very special every single time without fail, Carol Morin is by far one of their largest assets.

Medal

10 de jun. de 2014

I have been dealing with Mercedes-Benz for about 3 years now and I am always pleased with the service experience. Carol Morin has been my service consultant for just about the three years that we have had the vehicle. Carol is wonderful to work with, always very helpful and makes sure the job is done right. If you are ever at Mercedes-Benz of Brooklyn and need your car serviced you should definitely check in with Carol.

tspain

9 de jun. de 2014

I rate this dealer and these employees great ,because they were very professional. They worked with me and my timing and they dealt with me in a professional and kind manner. Due to this great service i received from both employees, i will return to this dealer.

eleanora

9 de jun. de 2014

My experience with Ms. Morin has also been meet with the upmost respect, courtesy and politeness. She has also see that the service done on my authombile is complete and done in a timely manner.

Dorcha

3 de jun. de 2014

Wonderful to work with Terrance. He listen to my needs and took his time to show me different selection until I was able to makeup my mind. Great patience!!

rshelala

31 de may. de 2014

As usual my visits to the dealership are painless. I have been dealing with the same service person for years. She knows me and knows I am always in a hurry. She gets me in and out quickly. The windows and top on my SL were not working. She tested them and then made sure they were repaired properly. I asked for a late pickup and everything thing was done and waiting for me when I arrived.

dctaxman

31 de may. de 2014

Carol's only downfall is the football team she roots for. My experience with working with Carol has been tremendous. Whenever I bring my car in I get top notch personalized attention. I appreciate everything she does. Hopefully she will realize that rooting for the Eagles is worse than being a Jets fan. Thank you Carol.

roulette32

31 de may. de 2014

I have been lucky enough to have had Carol Morin as my service advisor for over 10 years.I always send her an email the day before I am able to bring my car in for service, and alwaysget that next day appointment. She always makes me feel like I am her most important client.I can count on getting the best service every single visit!

CLindsay1

31 de may. de 2014

Traded in my cls 550 and upgraded to the new 2014 model and Tom Trella was amazing as he helped us through ever aspect of the purchase I was very pleased with the overall help[ and knowledge of the staff that will recommend others to this dealership

danyella14

27 de may. de 2014

Carol Morin is a dedicated professional and it shows each time I meet with her. I truly appreciate all of her hard work and the care she takes of her clients.

teddy38

27 de may. de 2014

Carol Morin is by far the most knowledgeable service representative at Mercedes-Benz of Brooklyn. Her expertise always puts me at ease and I leave there with confidence knowing that my issues were expertly taken care of.

EddieGitlin

27 de may. de 2014

I have been a Mercedes Benz driver for the past 12 years and have always preferred buying luxury cars from dealerships. This past weekend, I leased a new 2014 ML 350 from Steve McCloskey. Steve was great, he sat with me for several hours, discussing colors, options and financing. When I came into the dealership, I already had a quote from a different dealership. I showed Steve my quote and after speaking with his team, he was able to beat the price and offer additional options at the lowered price. I walked in feeling cautious and anxious, Steve made sure I understood all the details and made sure I was comfortable throughout the entire process. The team at Mercedes-Benz of Brooklyn truly went above and beyond to make me feel welcome.I look forward to working with them when my lease is due to expire.

wafasalameh

16 de may. de 2014

I had a great experience with Terrance and Josh. After dealing with 3 other Mercedes Dealerships and walking out not happy.. I wish i would have walked in Mercedes of Brooklyn. Great Staff & everything was organized. SO happy with my brand new car! Thank you Terrance and Josh.

Gail926

14 de may. de 2014

From the inception of my dealing with Mercedes Benz of Brooklyn, I have been very pleased with their overall service. I was lucky enough to be assigned to Carol Morin for my first service visit. She has been , and continues to be very professional, caring and empathetic to the woes of maintaining a luxury vehicle. I feel sorry for customers who may not have experienced the exceptional service that Carol provides. Mercedes Benz of Brooklyn is not a convenient location for me, however due to the service and familiarity of the staff (especially Carol) I continue to frequent this dealership.

jabbad

12 de may. de 2014

On Saturday morning, we called because we had hit a pot hole late Friday night. They told us to bring the car right in. When we arrived Carol helped us. She was great. Very friendly and helpful. We hung out in the lounge and had coffee and a bagel while we waited for the car. Carol continually updated us on the progress of the car. We were happy that the visit went as well as it did considering that we weren't happy that we destroyed our tire by hitting a pot hole. Thank you Carol and the rest of the staff.

rggramlich1

9 de may. de 2014

Sometimes all you need to turn a bad day good is to get a smile and the assurance that you matter.That is exactly what happened upon meeting with Service Consultant Carol Morin. Carol listened to my problem and reacted as if I was the only person in the service center. When I was shopping for a new car I looked at several brands, and based on this experience I know I made the right choice when I bought from Mercedes-Benz of Brooklyn.

ziofredo

6 de may. de 2014

We were referred to Tom Trella by one of his clients, and everything they had to say about Tom was true. He is a genuine person and a credit to his profession. We were pleased with the way we were treated, not only by Tom, but by everyone we dealt with in this dealership. Hands down, I would recommend this dealership and especially Tom.

Mcdonald123

4 de may. de 2014

Jerry Petitto is one of the most extraordinary, knowledgeable, friendly salesperson and You are lucky to have him on your team. We highly recommend him.

Tiggy

1 de may. de 2014

These great employees have been the greatest to me, in belief to myself that I will purchase a used vehicle today.I was taken care of the moment I drove into the service area. They all took care of me and was on point with questions I've asked.They treated me as family and I will recommend anyone to buy from their dealership any day.

Ayaz5858

30 de abr. de 2014

I have great experience with Brooklyn Mercedes Benz. I'm werry satisfy sales and service department .They are wery freandly and helpfulFor any reason I call them I'm sure they will help me

porkchop1122

24 de abr. de 2014

I would like to thank the staff of Mercedes Benz of Brooklyn regarding my recent new car purchase experience. I have dealt with Michael Chase for my prior 2 Mercedes purchases. He was always helpful, honest, courteous and professional.Since Michael is the sales manager, he referred me to Lauren Ragusa. From the beginning of my dealings with Lauren, she has also been helpful, honest, courteous and professional. Unfortunately for Lauren, my purchase was a difficult one. I wanted a specific exterior/interior that was almost impossible to find. Through much hard work and attention to detail, she came up with exactly what I was looking for. All in all, Lauren was the reason my purchase was enjoyable and went so smoothly. I greatly appreciated that she took quite a bit of time to show me the features of the car, while setting up my equipment preferences.I would certainly recommend Lauren to anyone considering the purchase of a Mercedes Benz. Truly a pleasure to deal with!Deborah Iadarola

lsposato

23 de abr. de 2014

This is the second car I have purchased from Terrance Day. He is always kind and informative. There is never any pressure. The sale is not completed once you drive off the lot. Terrance follows up to make sure the car meets all of your expectations and is quick to respond to questions or concerns.

MB2020

22 de abr. de 2014

I would like to thank the staff of Mercedes Benz of Brooklyn my recent experience was everything I expected. I would especially like to thank Lou Romano for his professionalism, his experience and product knowledge are second to none. When making future purchases Lou will be the first person that I will contact.I would also like to thank Asad Basha for his attention to financial detail, making what some consider a daunting process easy to understand and meeting all expectations.I would also like to acknowledge one of the newest members of your team Jay Sumukhan. Jay was great; he has a very high energy level and a sense of urgency to meet customers expectations.I would be remiss if I did not take a moment to acknowledge Alfonso Perri. Al is truly an asset to your service team; I am now becoming a long time customer and can always rely on Al to provide the best guidance when it comes to keeping my vehicles in top shape.Thank you all.Tony Rizzuti

benzbenz

17 de abr. de 2014

Let's begin with the initial contact with the service rep: No matter how many confirming emails and texts I get, there is ALWAYS a delay in seeing the service rep to begin service: On the phone, on the computer, people at their desk, cell phone calls. Figure 15-20 mins after your sched appointment. Picking up car is the same thing!Service: I bought this car not for the price, but for the reputation of quality and customer service. This dealership does not have the later. When I pay for a 21 pt inspection on a "service A" which states: check all tire pressures, I expect that to happen. But I went home and had to put air in 2 tires as per the dash readout. Didn't any of those high school dropout mechanics try that??????And the inspection: "oh you can just wait for that, it will be done in a short while"...I eventually left, ate breakfast and called and still not ready. Picked it up 4 hrs later, and that was a short while? why not just tell me to come back later that afternoon??If there was another dealership in close proximity, I'd use them, but I'm stuck! I am not looking forward to my next service, again, it's not the price I'm concerned with, but the customer care really is minimal. Hopefully, by the time my next Benz is purchased, I'll have moved somewhere where they handle customers better, maybe down South, who knows...

aliottajr

16 de abr. de 2014

I would like to take a moment to share my EXCEPTIONAL experience with MERCEDES BENZ OF BROOKLYN.Namely ,THOMAS TRELLA was outstanding ! ASAD BASHA was equally OUTSTANDING! They both worked above and beyond to get this deal done and they did! They are truly a CREDIT to their Industry and more Importantly MERCEDES BENZ OF BROOKLYN. Myself being in Real Estate Sales can appreciate the dedication and hard work it takes to close a deal. I can't say enough about these 2 GENTLEMEN who never took NO for an answer when most people would have given up. I guess that's why they are called PROFESSIONALS! In any industry when you are dealing with the public,It's not easy sometimes and they NEVER let me feel like I was an annoyance through my many phone calls.MERCEDES is very Lucky to have these 2 GENTLEMEN working with them as they REPRESENT THEM AS A CLASS "A" DEALERSHIP.LASTLY, I WOULD REFER ANYONE LOOKING FOR A BENZ TO THOMAS TRELLA and ASAD BASHA.SINCERELYANTHONY J ALIOTTA JR.

Bshargel

9 de abr. de 2014

Carol and Steve are both amazing. They took care of every problem that I had with professionalism and respect. I was very pleased with everything. My car and I were treated like royalty.

JoelThen

8 de abr. de 2014

Terrance Day was the dealer who helped me to lease my 2014 C300, and he was absolutely amazing! I had previously visited this location and spoken to another salesperson but didn't feel as though they took me seriously because I am younger than most other clients. Fortunately, I decided to give it another go and I had the pleasure of working with Terrance. He was knowledgable, respectful, and he stuck to the facts. He made me feel like my time was appreciated and he helped me to understand all of the important information about both the vehicle and the financing before I signed on the dotted line. He has a great sense of humor, is very easy-going, and I am definitely letting all of my fellow friends, family, and co-workers know to go see him directly if they are interested in purchasing or leasing a Mercedes-Benz. Moreover, he helped me to take advantage of my company's fleet pricing program (Apple, Inc) so I was able to get the car I wanted and save a bit too!I was very pleased with Terrance's service and I look forward to continuing my relationship with Mercedes-Benz as well as sharing the great experience I had with all of my friends, family, and associates. Personally, he helped make my childhood dream of owning a Mercedes-Benz a dream come true for me, and for that I am truly grateful!I also look forward to continuing to take advantage of all the great deals on future cars when I complete this current lease!

sunnyreddy

8 de abr. de 2014

I worked with Mr. Lashley. He is very Helpful. I drive from Michigan to pickup the car. He is very Friendly and Courteous. I would do the business with him again. Thanks Bently for helping with my car Purchase.

Wstrait

6 de abr. de 2014

We found the exact car we were looking for which as a cpo was not easy. Tom was relentless in finding and selling what we needed at the right price.We live in Northern Connecticut, but our dealer from now on is Mercedes of Brooklyn.

LeonardoDiMauro

5 de abr. de 2014

I have been to a few car dealerships and my best experience in purchasing a car has been at Mercedez Benz of Brooklyn. All of the employees really try and make you feel as comfortable as possible. My sales representitive Tom really took the time and gave me exactly what I was looking for at the price I was looking for. I would definitely recommend Mercedes Benz of Brooklyn

jimmyboy1011

4 de abr. de 2014

Very nice dealership, very clean and every one is professional. Very classy place I enjoy being there when I go for service and the food is complementry.Tom trella is the man to see if you want to buy or lease a car hes tge man with the plan and gets the job done the best and the price is right when you work with tom the man is a mans man!Steve bylis is the nicest guy and is the service manager he will do anything to make you happy and satisfied that is under his power. He is the man to talk to for service and any needs you have he is the best!

313ctr08

2 de abr. de 2014

I found the c300 in Artic White with the Almond Beige interior I wanted using Autotrader.com. Every other dealer only had the white c300 with a black interior. I was determined to get this car but was unsure of how it was going to be possible. I did not have to do anything but supply documentation, Jerry and Asad made it happen. Together they are like Batman and Robin, a super team. So what are you waiting for? Done reading this review? Call mercedes of brooklyn and dial extention 266 for Jerry or 309 for Asad and ask for their assistance!!!

mdiantonio

31 de mar. de 2014

Stephen and Doug couldn't have made us feel more comfortable and excited about our new Mercedes! They were extremely knowledgeable and went out of their way to make sure every question we had was answered. They took their time so we didn't feel rushed through the process. The dealership is the most hospitable that we've ever been to - it's most definitely worth the trip! We'll definitely be coming back for our next car!!!

Ramsisy

28 de mar. de 2014

I recommend this dealership to anyone and everyone. I purchased my 2014 e class a couple of months ago. Thomas Trella my sales man was very knowledgeable and very passionate in helping me get the car I wanted. The negotiation process went very smooth. Asad Basha the finance manger and Mike Chase made me feel like I was home. Such a friendly staff! I'll definitely be going to mercedes Benz of Brooklyn for my next cars. To anyone going to buy there next car Tommy is definitely the guy to see.

judy1

27 de mar. de 2014

had a wonderful experience with dealer Jerry Petitto. Experienced, cordial and went out of his way to please me as a customer. would refer family and friends to do business with Jerry Petitto.

Mohsinkhan

27 de mar. de 2014

I just want to mention my experience of servicing my 2004 s55 amg at mercedes Benz of Brooklyn . I have had my car serviced there since I got it in 09 , and each time I have come out with full satisfaction and it's all been possible cuz of Carol Morin . She has always taken care of my car , answered all my questions, especially since I have an aftermarket extended warranty on my car and let me tell u it's because of her that it always felt like I have bumper to bumper factory warranty on my car :)... Never ever had to deal with warranty company myself .She always took care of everything and is best at her job . I want to thank u Carol because of u my experience of owning a mercedes has been a great one.

YeMa

26 de mar. de 2014

Although there was some unexpected error with the inventory system (the car we wanted was sold at other dealer but the system did not update in time), the staffs were willing to work with us and found us another car. The overall experience was pleasant. P.S. Tom, you should really upload a picture, lol.

Gbellus

26 de mar. de 2014

I was looking to lease a new car and i placed a couple of quote requests online, Tom Trella contacted me soon after and was very polite and courteous, confident but at the same time not pushy. the dealership beat the price of other ones that i had considered. Tom took his time to show me his availability of cars in stock as well as contacted me as soon as a similar one i was looking for became available. In all the transaction went smoothly. They delivered the car at my door step. Overall, great experience. * the only thing i would't suggest is installing the remote starter. I got used to having one for so many years in my previously owed cars and decided to have it in this one as well. However it barely works, I know this service its outsourced so its not the dealerships issue, and they even took my car back once to have that checked out, but still works terribly, waste of money.The old one i had in another car, worked much better for years. I do recommend the dealership however, Tom will bend over backwards to make sure you leave satisfied.

Mustafaibraim

20 de mar. de 2014

I was approached by the staff and they were very friendly and professional and directed me to the exact type of car I wanted. I would highly recommend this dealership to someone.

flushingcustomer

20 de mar. de 2014

I owned two Mercedes, and one of them is from this dealer. I purchased my CPO 2008 ML 350 from this dealer, during the time, I had a very pleasant experience with one of their sales rep in terms of whole buying experience. In addition to the CPO ML purchased, I also purchased $3,260.81 Pre-Owned Extended Limited Warranty along with my car and I thought everything just went smoothly and I even left a very positive reviews for this dealer back then. Boys, was I so wrong!.........I did not find out they screwed me up big time behind the whole transaction. After purchasing the car, I did not use my warranty at all and did not discover the issue until recently. My power lift gate start having problems so I sent my car to the other one of the MB dealer. Then we realized that the Extended Limited Warranty I purchased was never entered into the Mercedes-Benz database. In another words, I paid $3,260.81 for nothing and the warranty was never entered into Extended Warranty system. I want to caution all the potential buyers that this is one of the gray area that dealer can trick you. You could receive all signed paper and documents regarding about extended warranty, and you might think you already purchased the extended warranty from them, but the truth is they may or may not submit the document to the MB company and there is no way that you can find out until years later when you actually need to use the warranty and you realized you you basically pay the money straight to the dealer for nothing. Do not get trick by all the signed documents you received, dealer also need to submit the document into the system. If they did not, then you are out of luck. I actually trust and like this dealer so much, refereed so many of my Chinese American business friends in Flushing, NY travel all the way to Brooklyn, NY to purchase from them. Now I think I need to call them up and caution all of them to watch out the warranty scam and come back to Flushing another more reputable dealership. Just would like to share this experience with all the potential buyers.

cobra9244

17 de mar. de 2014

Great dealership. Thomas Trella got me a great deal and I got my car within 3 weeks. Best place to get a Mercedes Benz. Free car wash for life and free food and drink provided for all customers.

Jennieerojas

15 de mar. de 2014

amazing experience for a first time MB purchase. Tom was more amazing. He helped me 110% buying my new car. i recommend him to everyone. he made me feel like family.

Yurise

15 de mar. de 2014

I have given this rating because I was very satisfied, it was my first time going in person to the dealer in person, I have been dealing with them for years even though I have 2 Mercedes Benz dealers close by. The Sales person was very accommodating of my needs and knew exactly what I want. He also responded quickly when ever I called to ask any question. He was very persistent and patient with me. Thank you Mercedes Benz of Brooklyn I will continue to do business with you and definitely recommend you to my family and friends.

Stocksup100

15 de mar. de 2014

Tom trella and staff are more interested in you as a customer first than the sale they will work to give you the best deal for you Tom is always interested on what's good for you and very knowledgable

camidutchess1

15 de mar. de 2014

Tom Trella at Mercedes Benz of Brooklyn made my car buying experience simple and hassle free. He is a great listener who paid attention to every detail ensuring that my needs are met. During my interaction with Tom, it was quite evident that he is very passionate about his job. He maintained the highest level of efficiency and professionalism throughout the entire process. I am extremely satisfied with his customer service and I would highly recommend Tom Trella at Mercedes Benz of Brooklyn to all my family and friends.

mvpetruzzi

15 de mar. de 2014

Tom Trella is the consummate sales professional. He works hard to understand your needs and then goes and makes it happen for you. He is fast, efficient and professional. I am an extremely focused deal (best price) guy on cars. I don't have a strong preference between a comparable Audi, BMW, Lexus or MB, but Tom always wins my business through their aggressive pricing and customer service. Even though I now live in Charlotte, NC, I travel all the way up to Brooklyn to buy all my cars from Tom and MBB.

gsmc1631

12 de mar. de 2014

The service that I received from the sales represenative was superb..Igor Finkelzon made my experience with Mercedes Benz of Brooklyn feel as if I was dealing with a close friend, Every question I asked of him he answered truthfully and to the point. He went out of his way to go the extra mile when he did not have to. I felt extremely comfortable with his service and would absolutely purchase another auto from him without hesitation. I went to other Mercedes dealers while shopping for a car and was very disappointed in the way I was handled as a customer as if they were doing me a favor. Igor Finkelson has become a friend that I will always turn to when I need assistance, advice or am ready to purchase a new car from Mercedes of Brooklyn. Thank you so much for hiring such dedicated employees like Igor who truly makes Mercedes Benz of Brooklyn number one. Sincerely,Michael Glazer

TopKatt

11 de mar. de 2014

Mrs. Carol Morin treat you with respect and very knowl egable of her job. Customer service is polite and friendly,the atmospohere is clean and comforable. I would recomend family and friends.

Twogood

10 de mar. de 2014

Excellent personality. Warm friendly atmosphere and Carol is a knowledgeable person. She is tops! The customer service department is excellent. The time to get an appointment is easy and the wait time is not too long.

jeffbernstein1

10 de mar. de 2014

I tried several other mercedes dealerships for my purchase. Not only did brooklyn have by far the best inventory selection, but also the friendlies and most helpful staff. Everyone there was great especially my salesman terrance. Out of all the cars i have purchased in the past (which have been a lot!) he was the best salesman i ever dealt with. Make sure he never leaves!! If he does, my next purchase will be from where ever he is. Even if its a peugot dealership!!

avchavan

9 de mar. de 2014

Bentley is a great car sales man, listens to customers and responds quickly. A+Jonathan helped us with the financing and walked us through the process very professionally.Bentley/Jonathan also assisted with the out-of-state registration as well, cannot wait to receive the new registration and license plates soon!!!

makeassets

8 de mar. de 2014

As always, Carol Morin was helpful and professional. Steven Bylis (Service Manager) also introduced himself and gave me his business card. Carol has always been pleasant and forthcoming regarding the necessary repairs I needed. Each time I sit at her desk she treats me with respect and shows genuine concern. The purpose of my visit was for scheduled maintenance (A Service).Because of the exceptional service and pleasant atmosphere I will ALWAYS chose Mercedes-Benz of Brooklyn. Carol Morin and Steven Bylis is an asset to this establishment.Thank you for going on and beyond to service your customers.Your loyal customer,Carl F. Cook

chriscaputo

3 de mar. de 2014

Carol Morin is simple a pleasure to deal with. She exhibits professionalism and knowledge all with an ever present pleasant demeanor. But the best thing is her ability to remember who you are and call you by your first name and simply just make you feel comfortable, as if you were part of the family.

Sgheith

2 de mar. de 2014

It was my first service visit to Brooklyn Mercedes Benz . John was my service consultant , showed his knowledge and professionalism in his field. That is what I call A+ service. Couldn't be any better.

akleyner1

1 de mar. de 2014

Extremely knowledgeable in all makes and models. Honest and upfront about prices. Pleasure to work with. This is now my third Mercedes that i bought through Steve. I highly recommend Steve to anyone interested in getting professional service and fair price.

Kelly168

28 de feb. de 2014

John DeNice is like a knight in shining armor - he saved the day! Last week, when we were nearing Exit 5 on eastbound Belt Parkway - we hit a deadly pothole. Yes, it was one of the infamous pothole that was aired in the news. As a result, one of our tire got shot and we had to pull over to the side of the road. Being that it was my first experience with a tire situation on the highway, and being that we didn't know how to change a tire, plus with two kids in the back seat - I panicked and my mind went blank. I contacted Mercedes of Brooklyn and spoke with John DeNice. He patiently listened to my dilemna and then calmly gave me very helpful and sensible instructions as to what I should do - which was to have my car towed to nearby local street and then contact Benz Roadside Assistance to get my tire changed. We actually had our car towed to John's location since we were so close to the dealership - to wait for Benz Roadside Assistance to arrive. When we got there, John came out and greeted us warmly. He also quickly assessed the condition of my tire/rim and gave us very constructive advice. Roadside Assistance was running late, so John immediately got us situated comfortably in the showroom area where there were refreshments and fun hi-tech devices for my kids to explore. John is certainly a great asset to this dealership because his professionalism, expertise and most importantly, his compassion for his customers' needs keeps his customers coming back. For sure, once again we were happy campers! - Kelly Ng and family

Ashleyh_1220

27 de feb. de 2014

Thanks to jerry, asad, and lou they made my 1st time experince buying my 1st car worth becoming apart of mercedes benz family...thank you so much for going to the end to make me one of the most happiest customers. This was definately an experience that i will cherish and never forget . Not enough woulds can explain how these three guys are the best ....From ashley

WayneAsh

25 de feb. de 2014

Carol Morin provided exceptional service, she was very thorough and professional. I would recommend anyone that needs their Mercedes Benz service to go and see Carol.

Hjfattouh

20 de feb. de 2014

My experience in brooklyn Mercedes from the minute you arrive they way they welcome you and keep you happy, they are super fast to diagnose your problem and even fixing it and giving back super clean and shiny this is what a experience in this beautiful dearler and also dealing with the new car sale men's who sold me the scales I'm driving and just ordered the newest model for the next year that show how much I love and care about this dealership

jrgreer5

20 de feb. de 2014

Bentley and Alfonso were exceptional for serving me. I will highly recommend them and your dealership to everyone I know.Thanks again for a great experience.John R. Greer

EddieGitlin

20 de feb. de 2014

When I called to schedule my appointment, I was given my choice of date and time to bring my car in. Carol has been my adviser for the past three Mercedes Benz cars that I have owned. She always advises of the services that will be performed and any new services that the dealership provides. Carol is courteous, efficient and very knowledgeable. I would recommend her as a service adviser.

sdjsellers

19 de feb. de 2014

This was a long distance purchase from Scottsdale, AZ through autotrader.com. Jerry Petitto was very easy to communicate with and very responsive. I purchased the car based on low mileage, pricing and description. Jerry was also helpful in arranging the transport of the car to AZ. There is no question I will consider future purchases with Jerry and Brooklyn Mercedes.

ECapolon

19 de feb. de 2014

My name is Elsi Capolongo, a client of Mercedes Benz of Brooklyn. In September of 2013, I purchased a brand new 2014 Mercedes Benz GLK. The sales person who assisted me was Mr. Stephen McCloskey. From the onset of the exchange, Mr. McCloskey was extremely, impressively informative and sensitive to my budgetary considerations. I felt no pressure to purchase while freely calling Mr. McCloskey numerous times over a period of two weeks as we mutually strove to achieve a purchase with which I was comfortable. He presented options in a consummately professional manner with the ultimate goal of having a satisfied client. One day I was extremely thirsty having taken allergy medication and he immediately showed up at my side with a refreshing drink as I perused the showroom models. I purchased the vehicle and was quite satisfied with how it handled; I was however, while not experiencing buyer's remorse, beginning to realize that I should have purchased a larger vehicle to better meet my travel needs as I commute to a different borough 3 hours daily, oftimes in severely inclement weather. In January of 2014, I again reached out to Mr. McCloskey and hesitantly expressed my thoughts. I was afraid of appearing fickle or indecisive. Stephen McClosky made me feel as if I had every right to reconsider my decision. He walked me through the process of reselling the car to the dealership and purchasing the 2014 ML350, again, with tremendous consideration to my budgetary constraints. Had his treatment of me not been so sensitively non-critical or so patient, I would not now be the proud owner of said vehicle. Because of Mr. McCloskey, I have negotiated two purchase transactions with Mercedes Benz of Brooklyn within a five month period with no reservations or regrets whatsoever. This salesperson is a total gentlemen who deals with female buyers in a non-condescending respectful manner. I am a client now for life. Stephen is an asset to this company and should be acknowledged as such by Mr. Doug Wells. When returning the original vehicle (the GLK), I was carless with no means of transportation home (as due to the four snowstorms there was a slight delay in the shipping and delivery of the ML350). Mr. McCloskey promptly made arrangements for me to be escorted to my front door by an employee of MB of Brooklyn; again, he adeptly anticipated my needs and made the appropriate arrangements in an overt display of appreciation for my business. I had visited a different Benz dealership this past summer and the salesperson kept looking over my shoulder to see who walkd in as if prowling for a "better" client. In addition, initially, at a Jeep dealership, a salesperson ignored me in favor of a male potential client who came in after me (and who ended up walking out after 3 minutes) not knowing I was there to really and truly consider a purchase. I was never made to feel this way by Mr. McCloskey. I mention these incidents because customers are very aware of the attitudes and approaches salespersons use. A negative experience such as feeling ignored in a dealership can cause the permanent loss of a client who will then share this experience with others. Doug Wells, you should read this because this gentleman represents your business exceptionally well! Thank you Stephen, for making me feel valued.

PANTIOCO

18 de feb. de 2014

i HAVE BEEN A MERCEDES BENZ OWNER SINCE 1972 WHEN i PURCHASED MY FIRST MERCEDES A 1972 250c. A VEHICLE WITH MEMORIES THAT I WILL CHERISH FOREVER. sO YOU CAN IMAGINE THE NUMBER OF CONSULTANTS I HAVE BEEN DEALING WITH SINCE THEN. SINCE CAROL HAS BEEN MY SERVICE CONSULTANT I ENJOY MY VISTS FOR SERVICE ( WHICH IS REMARKABLE SINCE I THERE BECAUSE OF A PROBLEM WITH MY VEHICLE) AT MERCEDES OF BROOKLYN. SHE MAKES THING SO EASY TO UNDERSTAND AND SHE WAS ABLE TO RELATE TO MY PROBLEMS AND ASSURE ME THAT EVERY THING WOULD BE TAKEN CARE OF......WHICH THEY WERE WHEN I PICKED UP MY CAR TODAY. I WOULD HOPE THAT MY FELLOW MERCEDES BENZ OWNERS EXPIERENCED THE SAME COURTESIES AS I DID. I MUST SAY UNDER THE CIRCUMSTANCES, IT WAS PLEASURABLE VISIT TO YOUR SERVICE DEPARTMENT.

TonyEretzian

17 de feb. de 2014

My third vehicle with them. Outstanding dealership . Michael Chase helped me get the car I wanted in a timely manner. I highly recommend anyone looking for a Mercedes Benz to visit this dealer ship. You will have a great experience.

Amanda529

13 de feb. de 2014

Very bad experience with this sales person and his manager Jorge A. Rivera, most important is respect for a customer and a woman. They received my husband Honda Pilot for a trade in with a title my husband wasn't happen with the car they gave him and wanted to change it before the same week of the trade in they refuse helping him, then Jorge A. Rivera took 6 thousand and change agreeing to upgrade to another car then Manage his said no so I told them I want the Honda Pilot back because you can't sale the car without a title, the manage was very disrespectful told me February 11, 2014 he would return the Honda Pilot back to us and now they are giving me the run around so I am putting a Consumer report. My number is (917)826-2385 name Sanaly thank you you need to show your workers to respect the buyers and most important a woman, again thank you.

ccp1019

8 de feb. de 2014

she saved my day if it wasn't for her i would not have made it to see my son compete in the cooking contest, she really was great , everyone was really nice and friendly.The service was outstanding. Thank You Carol.signed carmelo peri

Cbadesign

7 de feb. de 2014

John Denice was not only very helpful and friendly, but also, went the extra mile to make the experience of having a flat tire pleasant. He said it would take about an hour, and he was a man of his words. Thanks John!

Shqipe

6 de feb. de 2014

Most outstanding experience I have ever received from a dealership. I will never shop anywhere else. Stephen our Sales person made us feel like family, he was amazing, Doug Wells introduced himself also and let me tell you no wonder they are where they are now, Look forward to bringing all my business to them. They Rock

flemminggo

4 de feb. de 2014

My experience with Carol Morin has been excellent. She is very professional and knowledgeable. Carol is very kind and accommodating.Super fast service and overall a great experience ...... in and out in a flash..I can with confidence rate Carol with a 10 Star service personal at Mercedes Benz at Shore Pkwy in Brooklyn SincerelyFlemming Berg Nielsen

ekatz8

27 de ene. de 2014

Every time I go to Mercedes-Benz of Brooklyn for service or even to purchase a new car, I am treated like gold. I wouldn't go anywhere else!

anthony90

24 de ene. de 2014

January 24, 2014 I am writing to let you know how much I appreciate the outstanding customer service that your staff provided. I visited your dealership to purchase my vehicle. Your staff was very attentive and helpful. The employees I interacted with, especially R Paul Murjani, Asad Basha and Lou Romano, were very knowledgeable and helpful. They seemed genuinely interested in helping me secure my vehicle.Because of their efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I will continue to visit Mercedes-Benz of Brooklyn, as well as recommend it to others. Please let R Paul, Asad and Lou, as well as the other employees in the dealership know that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued.I look forward to working with your team again in the future. Sincerely Pauline Forde

Mk32492

23 de ene. de 2014

My overall experience was rated as a 3 out of 5, only because there was a lot of miscommunications between myself, the dealership and my car insurance company. If communications were handled better, I believe my experience would have been much better. However, Joseph Modica truly does what he can to make sure the customers are serviced well in a professional manner. I will be coming back to this dealership for any other services in the future and be sure to specifically work with him.

unebenny

17 de ene. de 2014

Dear Jerry, I'm writing this review to let know everybody how happy I was with your help service.You are a true professional and i would recommend everybody to work with you.Thank YouBenny.

bklynboo

8 de ene. de 2014

My service experience continues to be excellent. My car was serviced as needed and the job was completed in the time promised. All of the employees are extremely friendly and courteous.

arjaphet

1 de ene. de 2014

Both Asad Basha and Terrance Day were professional and accommodating. On the total, I was satisfied with the price of the car, the terms of the loan and the extended warranty. The car was delivered to me in perfect condition.

Tanya11239

25 de dic. de 2013

Thank you Mr. Lashley, From the moment we spoke I felt confident that I will bring my new car home for Christmas. The staff was professional, kind, and showed patience. I felt bad for the gentleman that explain the car to me lol but he kept her cool and professionalism. ;-) I'm absolutely in love with my new whip! Great job to u all. Many Thanks, Tanya Z.

tobinsadie

23 de dic. de 2013

Good service should be accepted as the norm; exemplary performance needs to be recognized. John McCormick, Internet Parts Manager at Mercedes-Benz of Brooklyn, could not have been more helpful, more diligent or more knowledgeable helping me locate and purchase hard-to-find parts for my M-B S600. His service didn't stop after parts delivery either; he was in regular communication with me making sure things we're received as ordered and that the installation went smoothly. People who own Mercedes-Benz have a particular mindset, made up equal parts quality and a certain promise inherent in the brand. John seemed to know that instinctively and as a result is a credit to himself, his dealership and to Mercedes-Benz.Perhaps the best tribute is the promise of repeat business. If I need something for my Mercedes John McCormick gets my phone call and my business.

sfakianos30

22 de dic. de 2013

I needed an emergency non appointment service appointment for my ML 350 on Saturday December 21. Carol took me in immediately and addressed my issue. Even though I did not have an appointment, Carol made sure that my car was serviced within a reasonable time and I did not mind waiting. The alternative would have been to leave my car there. Carol was also very good about informing that the service was covered under a remaining warranty and that made the wait even better. Thank you to Carol for making my need and my safety a priority.

Jeffmo79

20 de dic. de 2013

Scheduling my service appointment over the phone was easy & took less than a minute. Joseph Modica greeted me (at 8am...), very friendly & professional. Explained the service they were going to perform & I asked about what the maintenance costs and scope of work would be not only today, but for the remaining 2 years of my lease and he detailed everything. Now I know exactly what to expect. I still think $249 is one xxxx of an expensive oil change for today but it's a Mercedes, not a Hyundai so i'll be quiet now... However, since it only needs to be serviced once a year guess it's actually pretty good. Free breakfast & Red Bull in the lounge was nice (remember, it's 8am) and I brought the car in filthy from the snow & salt & it was returned cleaned inside & out all within 2 hours.

sharone15

20 de dic. de 2013

Excellent costumer service carol made me feel very welcome and comfortable. The staff was great and the service process went very fast .I would recommend anyone to do business at Mercedes benz of brooklyn.

ellis73

20 de dic. de 2013

My experience with Mercedes Benz has been very good. I recently purchase GL450 from sales department, the experience there was great. Johnny has been the best sales adviser that i have ever dealt with. He is extremely reliable, polite and really knows MB's, how they work, how they run.

bobbypec

18 de dic. de 2013

The service rep Joe was fantastic. He told me it would be 1-1/2 hours and it was exactly. Everyone at the dealer calls you sir and I received total respect from top to bottom.

gpanamav

17 de dic. de 2013

Entire staff was great!Warm welcome! Comfortable wait! Great send off! Carol was fantastic!!!! Thanks for the courtesy car and treating me like a new car! Loved the experience! Happy holidays to all.

mph172

16 de dic. de 2013

What can I say except Thank you for making our experience enjoyable. I Don't know anywhere else where I can call a sales man at 3pm one day and then pick up the exact car I wanted with extra option and maintenance included the next day, with all the paper work done and financing handled in the same day. Doug you have two very loyal and hard working people delivery the best product any one can Imagine. I thank you Steve and Mitch for handling every thing as professional as you did, you make my wife and I feel very special when we come in each time. Once againThank YouMike & Shirley Hartley

sbergman

14 de dic. de 2013

I have been buying the Mercedes brand for over 20 years, and have had a relationship with Stephen McCloskey for all of that time. His knowledge of the brand, attention to detail, and overall commitment to servicing his client is impeccable. I have followed Stephen to various dealerships, and will continue to do so. He is a 5-star salesman.Had a wonderful experience at Mercedes Benz of Brooklyn dealership. Besides Stephen, had very good experiences with Nick Argos - Delivery Coordinator, and Jonathan Strahl - business manager. Both gentleman were very helpful and very conscious of good customer service.

Chazz58

12 de dic. de 2013

My experience with Mrs C Morin is great when every I call or stop by she is always very helpful to my need for my ML350 this is my third truck from them and it been a pleasure to have her as my service advisor.

amccj8

11 de dic. de 2013

This dealership was great. All the staff were friendly and helpful. The salesmen that helped us was Jerry Petitto. We were at the dealership for a few hours between test driving the vehicle we were interested in and negotiating a price. The entire time we were there he repeatedly asked if we needed anything to eat or drink. When we were hungry or thirsty he would get up and get what we wanted from their snack bar. He was not a high pressure salesmen. In all my years dealing with salesmen, I have never met one as professional and courteous as him. The next time I have to buy a vehicle, he is the only person I would deal with. Even after we purchased the vehicle, he occasionally calls us to see how we like the vehicle and if we had any questions or concerns. The dealership is very lucky to have a worker as dedicated as he is.

Sophia24

4 de dic. de 2013

Mr. Day was extremely helpful from the moment I walked in to the purchase of the vehicle. He is extremely professional and will answer your questions at any hour of the day! I am thrilled with my car and the entire buying experience at MB of Brooklyn!

Cashs

4 de dic. de 2013

John was very courtesy and thorough in reviewing the service needs for our vehicle. The other staff members were friendly, and our wait was minimal. I will definitely continue coming here for all my future service needs.

aeggroup

30 de nov. de 2013

I'm a long time MB customer and got my 4 previous cars from this dealership, but unfortunately I will not do it anymore. Today was my last visit. I was talking to Tim Shishko, told him straight forward the deal offer I have from another dealership and asked him if he's going to match this price I will get a car from MB of Brooklyn. He could not match it, which is totally fine. My original deal was for 12K miles a year, so I thought I may have a deal with 10K per year, so the price will be a bit lower. It would be still higher than the other dealership (not much), but I'd take it from Brooklyn because of future convenience. The guy looked at me kind of strange like I'm asking something weird and said - it does not matter how many miles per year - the price will be the same. I think these people getting really spoiled and it's time to teach them, that in internet era majority of customers are well educated to know, that the price of a lease depends on couple factors and one of them is miles per year. If this guy things that he's customer an idiot with no clue about leasing process - I don't wanna deal with him and the dealership he represents. So...bye bye MB of Brooklyn, thanks to Tim Shishko.

vladkim1993

30 de nov. de 2013

Great customer service, everyone was really nice, quality of work was really good i loved it, recommend you to go there if you have a Mercedes.

mcs5335

26 de nov. de 2013

John was very helpful in getting the problems fixed. I was out of the door in less than 1 hour. I would definitely come back to this dealer when I need services.

Vmasi

26 de nov. de 2013

Mr Modica met and exceeded all expections of a top notch service center. From the phone calls to the workmanship, extremely satisfied with all aspects

mominelli

25 de nov. de 2013

Carol is an exceptional Service Advisor who is prompt and concise with handling all of my specific needs when I bring my car in for service. She is one of the main reasons that I continue to purchase cars through Mercedes-Benz of Brooklyn time and time again.

nojimu

23 de nov. de 2013

Steve was a fantastic sales guy. He listened to what I wanted and worked with me to make sure that I got exactly that. He called to follow up after I bought the car and to make sure that i was happy. Overall my Mercedes experience was fantastic and I cant wait for 3 years to get a new one.

Hakamabusabe

22 de nov. de 2013

To whom it may concern :My name is Hakam Abusabe and i have recently taken my Mercedes benz to the service center at 1800 shore parkway location.there I found that not only were the personnel kind , courteous and professional but also they were well knowledgeable in their particular field as well and when i asked certain questions pertaining to the issue my car had I saw a great display of interest in these questions. They where able to answer and take the time out to explain to me the problem and also explaining how they were going to fix the problem .I have had a great deal of cars leased or bought in the past from Cadillac and the Infiniti M37X and many more . But when I dealt with other service centers or showroom personnel they are in no way near the professional know how, respect . kindness , and concern to their clientele as I have personally seen at 1800 shore parkway . I have felt so comfortable to the point where i wasn't hesitant in anyway or uncomfortable to ask a question . I literally felt like I was at home and in the future I will definitely continue on doing business with this particular showroom and service center as well as to refer these wonderful individuals to family and friends . Thanks to Mr. Asad and Mr. Jerry from the showroom floor to Mr. john from the service department to whom all made it a very exceptional most positive and outstanding experience I've had in many years .

berbiceguy

21 de nov. de 2013

Terrance was great to deal with, very professional. He helped me pick out the right S Class according to my needs. I will recommend my friends & family. Thanks MB of Brooklyn !!

vinceN

21 de nov. de 2013

Terrance was great to work with as was all the crew. Easy to get to. They have a lounge and a food court. Makes waiting easy. Go today.

nomomercs

21 de nov. de 2013

Simply put, the Mercedes damaged the car and would not admit it in spite of the documentation in their possession to prove otherwise. The service manager then said they wouldn't cover it because they don't claim responsibility for damages of that nature. Now I have a busted front grill, dislodged bumper and a light that is constantly on saying my hood is open (it's not actually open). As the service manager listed off the other damages on the dealership walkaround form (none of these new damages were on there of course) he smugly listed each individual item with a slight Brooklyn scratch as if the car had been driven through a destruction derby, noting each individual rim scuff as if having hit a pot hole 6 months ago somehow relieves him from the responsibility of repairing the damage caused by his workers. Also this car has 13k miles and has now been in the shop for major problems 3 times. (it had to be towed in this time after calling road side assistance due to a complete power failure)To be clear there was one nice employee there who is blameless in this whole ordeal, but even though he should be, he is not a manager and ultimately his kindness delivered no results. I apologize to that guy for the fact that none of the 6 mercedes benzs in the family will be replaced with good cars that have good dealership support.

camille01

15 de nov. de 2013

I would certainly recommend Mercedes Brooklyn to all of my friends. Carol was very kind and helpful. She went above and beyond in order to expedite my problem. I appreciate all her help and would and she made a stressful situation much better.Thank you,Dr. Antoine Jebran

jmilo1218

15 de nov. de 2013

I have had a wonderful experience at Mercedes-Benz of Brooklyn from the minute I walked in til the the moment I walked out . My salesman Stephen and his associates really worked for me from start to finish. I would absolutely recommend him and the dealership to my friends and family.

Everaldo03

14 de nov. de 2013

This service person has assisted me ever since I bought this vehicle. We have a good relationship whenever I need my car serviced. She does her best in solving my request.

jalpano47

13 de nov. de 2013

John was friendly and went well and beyond his job description. I came in for an oil change and it was done at an appropriate time. A++ service.

Aylara

9 de nov. de 2013

I would like to thank John Denice for his assistance and great customer service he have provided. The kind of care and patronage Denis provides to his clients reflects greatly on reputation of MB of Brooklyn. I already made up my mind that my next car will be Mercedes again

ArturoMontenora

6 de nov. de 2013

I was referred to Mercedes Benz of Brooklyn through a very close friend, that has been doing business with them for many years, I went to see Steven McCloskey , Who drove in on his DAY OFF. from long island just to help me. Everything was great from the minute i walked in, the staff was very friendly and helpful and very professional, I walked out driving a new Mercedes in record time, Steve treated me like family and answered all my questions and concerns. i couldn't be happier with my trade in and purchase, truly was an awesome experience, thank you Steve & Doug keep up the great work you do.Arturo

jgamzon

4 de nov. de 2013

I was in a car accident with my brand new Mercedes E350 in NJ last month. My car was towed to MB of Brooklyn at my request. John Denice was appointed as my service advisor when my car arrived by tow truck. John was very compassionate and comforting and did everything he could to reassure me that my car would be restored to its original condition. Once the car was transported to the MB of Brooklyn contracted auto body shop, he kept in regular communication with me until the job was finalized. John was committed to delivering a "perfect" car back to me and he lived up to that committment. John went above and beyond his job to ensure i was happy in the end.

messinar

2 de nov. de 2013

The experience over all was excellent. Before I came to MB of Brooklyn, I wasn't sure if I was going to get another Mercedes. I went to other dealers and I walked away not because I didn't like the car, but the sales person turned me off. When I sat down with Steve he asked me what I was looking for. Gave me number of options. Let me decide what worked for me. He was so personable and friendly I felt like I knew him for a long time. I am glad I went back to Mercedes. I love my car. No regrets. Thank you Steve.

sgt5011

1 de nov. de 2013

My experience went well with Mr.Terrance Day. Mr. Day is truly a professional! He didnt waste my time with the stereotypical salesman stuff. I look forward doing business with him in the future.

mountainrivera

29 de oct. de 2013

Lisa is a rock star! I brought my car in for service and she kept me informed of everything they did along the way. She took ownership of the repair process and made sure my car was returned in great working order. I recommend you ask for her when you get service. Not all reps are created equal and I will be sure to ask for Lisa for my next service - you should too!

los6174

29 de oct. de 2013

To whom ever is looking to either purchase or lease a Mercedes I would 1000% highly recommend Mercedes of Brooklyn and Stephen McCloskey.I had a great experience from start to finish. I've dealt with numerous dealers and sales people and I would put them and him at several tiers above the rest. Overall just a great experience and look forward to doing business with them Exclusively. No reason to ever deal with anyone else.Sincerely,Carlos Mayo

Tony127

28 de oct. de 2013

I am extremely happy with the dealership of Brooklyn. I specifically want to thank igor finkelzon for his amazing ability to make me feel like a friend instead of a client. I highly recommend Igor to anyone who is interested in buying or leasing a Mercedes Benz. He is extremely knowledgable and courteous. Thanks Igor!

jlovene

27 de oct. de 2013

I called the dealerhip to find out about a used E350 I found online for sale. I was fortunate to be connected with Bentley. From the moment I entered the dealership, I fet well taken care of. We took the car I found for a test drive and I was sold. Both Bently and Asad worked diligently to make sure I was comfortable while the purchase process took place. I have purchased from two dealerships in the past but I did not receive the level of care and attention I did while I was at MB of Brooklyn. It was a long process but there is a comfortable seating area where complementary drinks and snacks are served while you wait.For anyone looking for a Mercedes, MB of Brooklyn is the way to go. You are taken care of throughout the processs and after the sale is complete. I couldn't be happier with my purchase!JanetBrooklyn

Frasmat3

23 de oct. de 2013

I was in the market for a replacement for my 2003 E500. I visited a few different dealerships before visiting to MB of Brooklyn. All aspects of this dealership exceeded my expectations. The sales, finance and service team are awesome. One of the best car buying experiences ever! Special thanks to Asad, Lisa, Carol, Mike, and Tom for all of the assistance and support!Cheers,Matt

wvallely

23 de oct. de 2013

i have to say, that in all my years of buying cars, mercedes benz of brooklyn was a breath of fresh air. They say that you get what you pay for. and I agree, after my experience at this dealership. no games, no hassles, just comfort, friendliness, and I didnt get the feeling that I was being toyed with. My salesman Igor Finkelzon will be my salesman for life! he made this experience as easy as possible. and I am forever grateful. You know what they say, once you buy Mercedes, you never turn back...I believe it, and after buying my c class and driving it for a month, i can say that thanks to Mercedes Benz of Brooklyn, and my salesman Igor, I will never turn back. Top notch operation! keep up the good work!- Bill Vallely

phillyfingers

21 de oct. de 2013

overall the service was great and informative. he wasn't pushy and was always straight forward and transparent. he gave me the best advice for my personal situation and treated me as a family member. i felt all the time he was looking out for my best interest and has secured me as a returning customer.

loladoll27

19 de oct. de 2013

Great dealer, very helpful and professional. It is always a pleasure to work with John and the rest of the staff.My issues were addressed quickly and all of my concerns were resolved.

iver131

16 de oct. de 2013

Jerry is the best what can i say! I'm a first time buyer of Mercedes and I've been looking at E350 for a long time. Jerry was assigned to me when I walked in and I was immediately warmly greeted by him. Jerry is very honest and upfront about everything. He made the deal very pleasant and swift and he even put in my bumper protector for free. The car closed at the price we agreed at and the car is as good as described in the ads. I know Jerry bent backwards for me to get my car at the purchase price and he will always be a great guy in my book. When I upgrade my car in the future it will definitely be Jerry who I turn to.P.S 2 days after I drove the car off I noticed some minor problems and Jerry took care of it for free and in a timely manner. What a guy!Harry

pituso1

15 de oct. de 2013

The whole experience at Mercedes Benz of Brooklyn was very pleasant and that is not what I expected walking into a dealership. Dealing with Jerry I felt he seemed to be more interested in the fact that I found the vehicle I was looking for and would be happy with. There was no can we do this and try that and being told no even though you are their to spend your money, after finding the vehicle I was interested in we immediately did a test drive and Jerry was very knowledgeable about the vehicle we were testing. After the papers were signed I was taken to a very nice reception area and was able to help myself to a beverage and food which was very nice since you really spend most of your day there. Dealing with Asad Basha was also a good experience he was to the point and not pushy and provided me very good information on some extended warranties. After I purchased the vehicle I was introduced to Danny he was the person that was going to make sure the vehicle was in perfect condition to drive off with. Danny was very pleasant to deal with he kept coming around to make sure I was comfortable and informed of what was going on with my GL 450. When I received my vehicle Danny gave us a good understanding of how the vehicle worked and all it's functions and that was very informative. Overall I very much like the fact that at all times everyone that was bringing you into the next step in the purchase of your vehicle was brought over by the previous person and introduced to you and made you feel comfortable on making your purchase.

jpabbi

14 de oct. de 2013

Wow! What an experience!!! I visited Mercedes of Brooklyn last week just to have a look at GL 450, may be test drive at the most, which was it planned for that day. Reaching the dealership, I was introduced to Stephen McCloskey, obviously met him first time (did not felt like that though:)). Stephen made that visit a whole new experience for me and I was the proud owner of the Mercedes Benz GL 450 the same day :). Here are few of his many qualities I liked the most;Understanding customer needsConcise and clear explanation whether or not this car is for youWork for you to explore various options and to make the dealHuman treatment going beyond the sales dealNeedless to mention, honest and exceptional customer serviceI had no prior appointment, just popped in the dealership; Stephen made time for me shaking up his schedule and worked with me very patiently. Spending time on walking me through all the functions and features of the vehicle at the time of delivery was icing on the cake.Overall, very impressed, I think I know where I am buying my next Benz! And whom to reach out in the sales :)Jas

Artur_M

11 de oct. de 2013

It was a pleasure dealing with John for my needs! I will recommend Mercedes-Benz of Brooklyn to anyone. They have serviced my car and provided me with the best possible service. A++++++

JeffWesley

9 de oct. de 2013

This dealership is unlike any other I have done business with (and I've bought a lot of cars). From the moment we walked in, my wife and I were greeted by a friendly, smiling face and made to feel very comfortable. we were offered a complimentary beverage while we waited for our salesman to greet us. Steven Shlayan, was one of the best sales reps we have ever worked with! He was patient, low-pressure and very knowledgeable about the cars (we visited other dealers where I knew more than they did about their products!). He took my wife and I on several test drives and actually cared to know about our experience driving each car. The pricing we were offered was very competitive with other dealers we visited, but the purchasing experience was truly first-class! the facility is clean and the staff is very friendly, the complimentary food and snacks in the cafe are a nice touch as well. We are very happy with our new E-class and thrilled with the overall experience at MB of Brooklyn. Definitely worth the trip!!

shereneco

7 de oct. de 2013

It was my first time visiting Mercedes- Benz of Brooklyn and I must say my experience with Mr John Denice and the service staff was a very pleasurable one. I would recommend my family and friends to go experience the professional service offered by Mr John Denice and staff. Thank you all so much I am happy. Mrs Coote

Brianalarstanna

7 de oct. de 2013

Steve is the best Sales & Leasing professional ever! He made the Mercedes-Benz experience a great one! His sense of humor and amazing salesman skills made me and my family want to come back to the dealership over and over again. He's great we absolutely love him!! I highly recommend going to Mercedes Benz of Brooklyn and using Steve McCloskey as your salesman! He's so great we leased not 1 but 3 Mercedes from him! Love love love him!!

pearlineblackwood

6 de oct. de 2013

Very friendly staff who made us feel very welcome. The problem was quickly identified and fixed and we left feeling very satisfied. We intend to make this dealership our home dealership.

gzhou01

5 de oct. de 2013

Pre-sale, at-sale, post-sale... top-notch and hassle-free service and experience. They are your friends and will help you with the car buying process every step of the way. Don't forget to take advantage of the complementary snacks and drinks while you wait!

jlarstanna

4 de oct. de 2013

I brought my twin daughters in to Mercedes Benz of Brooklyn to take a look at the c class. We were introduced to Steve McCloskey, he was friendly, courteous, knowledgable and professional. He delivered everything he said he would and it was a pleasure to deal with him. Steve convinced my daughters that BMW does not compare in safety to the c-300. As a result, both daughters leased the c-300. After our experience with Steve, I decided to lease a third vehicle for my wife. He did what he said and said what he did. I would definitely do future business with Steve and Mercedes Benz of Brookyn. I would also like to mention, Steve the Service manager, courteous and professional, Ertan Jusuf Assistant Service manager was great, he treated me as if I were his client for 25 years. I'll be back...thanksJoe Larstanna

joeazer01

2 de oct. de 2013

Super friendly, professional and curtious sales team. Bentley and lou were very patient, Bentely showed me three different cars, and lou spent an hour with me working out a price and after we nogotiated they threw in a couple of very nice gifts, thanks. Asad Basha (finance) showed me all the options and worked the numbers like three times, very patient.overall they really go out of their way to make sure the customer walks away happy.

damuscarlo

28 de sep. de 2013

Mario Castelli is nothing but a cut above when it comes to salesmanship. He was courteous, calm, resourceful, and professional. I will recommend him to all my friends, my family, and my coworkers because of the exhilarating experience we had dealing with Mario Castelli. It was not an easy deal and we were not really ready mentally to pull away in a 450 GL out of a lot filled with beautiful cars. Our sight was set on a Range Rover and we were somewhat disappointed that 2014 RR Sports was not available. In a stroke of genius I decided to stop by Mercedes Benz of brooklyn and we got paired with Super Mario the Wonder Salesman. The rest is for the history books because Super Mario made it happen in less than 48 hours. When it comes to closing a deal, Super Mario was so smooth and so knowledgeable that I highly recommend him to his immediate supervisor and Chief Operating Officer for a training position where he would work with struggling starting out salesmen. He would be a great asset there. Thanks Super mario and God"s Speed !!!! I bet you listen to Brian Tracy. God bless you and your family. Special thanks to your manager, your big boss man, and Jonathan.Carlo Damus

Johnson49

28 de sep. de 2013

The service here is excellent and the people are very per light !! I'm going to buy my wife car love this place good people

bblanchard

27 de sep. de 2013

Mario and Paul are always very helpful and accomodating. I would not go anywhere else to service my car. They are the best in Brooklyn.

selee

27 de sep. de 2013

We purchased our C300 yesterday and received the highest standard of service from Bentley & Steve Shlayan of MB of Brooklyn. Upon pick up Nick Argos walked us through every option of the car and made sure all our questions were answered. The president, Douglas Wells, even took the time out of his busy schedule to thank us for our business. I highly recommend MB od Brooklyn to everyone!

Bonnie050

25 de sep. de 2013

I had a Problem Few small problem with my car John Denice Has been appointed to me as my advisor. I can Say how happy i am with him. He has been very understanding with my work schedule. John is reliable to call me back and let me know when the part is on order and always follows- up with meMany ThanksBonnie Mislowack

julian_cibaku

9 de sep. de 2013

My name is Julian Cibaku and I visited the Mercedes-Benz of Brooklyn yesterday on September 3, 2013. I did a Transmission Oil change service for my Mercedes-Benz Vehicle. I am very satisfied with the service from Mercedes-Benz of Brooklyn. The employer John Denice was very friendly, correct and helpful. He helped me complete my service correctly and I am really happy with the service that was offered from him and the Mercedes-Benz of Brooklyn. They are one of the best service places and all the employees are very helpful to their costumers. Thank You!

po716

6 de sep. de 2013

Everyone in the service department (including Mr. Denice) are very friendly and nice. Feel like home every time visited this place. Walking distance to the park or shopping mall if you don't want to wait there. I will recommend this dealership to every MB owner.

Kathyderiso

5 de sep. de 2013

I recently visited Mercedes-Benz of Brooklyn to look for a certified pre-owned car for my daughter. She immediately fell in love with a 2011 SL550. The car was marked at around 74,000. David Tubens was assisting us and said he'd check if there was a special on this vehicle. There was, it was 10,000 less. He went over everything with us very patiently and was a genuinely likeable person. Once we were ready it was time for Asad Basha to assist with the financing. Also a genuinely likeable person. We received excellent and personalized service from both of these gentlemen. We took the car home the same night. My daughter LOVES it!!!!! Both David and Asad told my daughter to come in any time and as many times as she needs to should she need any assisstance at all. In short, I HIGHLY recommend this dealer based on my experience with David and Asad. GREAT GUYS!!!!!!

candylips

4 de sep. de 2013

This dealership made me feel very comfortable from the moment I walked in, I was very satsatisfied with the help n they was able to answer all my questions n Mr. John Denice went beyond his duties n offered help, I will strongly recommend this dealership to the next person in need. Just to add from the moment I walked in to the moment I walked out there was various of help, I was never with the confused face, thank u guys so much muah

bogledwnbx

4 de sep. de 2013

i had called many many dealerships and i could not get my problem resolved until I called Mercedes of Brooklyn and i was introduced to John Denice service adviser. Well let me tell you this guy was courteous and excellent. I told him my situation and in a half hour my problem was resolved, not only that he checked for any recalls and took care of one as well. I will definitely be seeing John and Mercedes of Brooklyn again as well as recommending them to my friends.. Thanks Mercedes of Brooklyn and thank you John Denice.....

dover1010

4 de sep. de 2013

my experience with mercedes Benz at shore parkway with the employees was very warm, kind and inviting. they explain everything to me what has to be done to my car and most of all the price. Most of all they will work with you on the price.the appearence of the building is very welcoming, clean and inviting.John Denice you are super nice person to work with,the ladies at the desk are very welcoming

Rover1999

25 de ago. de 2013

John's customer service was impeccable. He was patient, attentive to detail and my satisfaction was his primary goal. He is definitely a great asset to your company.

MichaelChan81

22 de ago. de 2013

Nice guy. Great service. Fix all the problems on my cars.Get my car back with in 2 days. Now my car drives like new! A++ service.

makeassets

22 de ago. de 2013

I gave a rating of "Great" because Mercedez-Benz of Brooklyn sincerely cares for their customers. The service advisor I always deal with is Carol Morin. Carol is the "better of the best" at Mercedes-Benz of Brooklyn. I've been dealing with her since the days of Sovereign and she has always been extremely professional, courteous, and honest. She has assisted me in dealing with my extended warranty company (not Mercedes) when they were being difficult. She eventually convinced them to cover my claim. Carol went on and beyond to assist me and I'm certain that she does this for all of her clients. As long as I own a Mercedes I will continue to come to Mercedes-Benz of Brooklyn. The staff is great!

Kelly168

22 de ago. de 2013

This past Monday, my car was serviced at Mercedes-Benz of Brooklyn, located at 1800 Shore Parkway and John Denice was my assigned service advisor. While I was there, I was treated like a five-star hotel customer because the staff were very helpful and friendly, especially John Denice. He was very courteous and provided me with excellent service.He even went above and beyond his call of duty and accomodated my difficult situation as best as he could. When I got there that day, there was one other customer that was ahead of me and I was looking at a wait time of approximately half an hour or so, before it was our turn. I had 4 kids with me that day and I was trying to keep them all occupied and entertained while we were waiting for our turn. Upon seeing my situation, and with the permission of the other customer who was ahead of me, John serviced my car first and got us out of there as soon as he could. I was relieved that we did not have to face a long wait and I felt very grateful to John for his act of kindness. Afterwards, John even made sure we thanked the other customer for letting me cut in front of him - for which, I did gladly.Aside from beng friendly and helpful, John was very accomodating and compassionate -- compassionate and effective. He did not just do his job, but he did his job well, because he made sure all his customers are happy and satisfied. In my case, he asserted the situation and made accomodations, but at the same time, making sure all his customers were happy campers. That day, when John finished servicing my car, I gave him a big bear hug because I felt so grateful and appreciative for what he did!I would highly recommend this dealership to all my friends who are looking to purchase a Mercedes-Benz. Moreover, I would highly recommend them to look for John Denice for service work, because John has a very important trait - and that is a sense of human touch...which is something that customer service staff tend to forget sometimes when they deal with their clients. If all customer service staff did what John did, then I am sure all Mercedes-Benz customers would be jumping up and down gleefully in their seat, just like the way Tom Cruise did when he was being interviewed by Oprah Winfrey and Oprah had asked Tom how he felt about his then-love-of-his-life Katie Holmes.Kelly Ng - happy camper of Mercedes-Benze of Brooklyn

uaxdeath

21 de ago. de 2013

John is very responsive and a great guy to deal with. He is working very fast like a rocket. Took care of my sprinters like of his own. Thank you

Karpierzowie

19 de ago. de 2013

I just serviced my car today. A routine service which I was delaying for a long time. From the time I arrived at the Mercedes Benz of Brooklyn to service and consultation with my liaison the experience and service was great. I do alway enjoy a professional atmosphere and friendliness of staff. I feel welcome and like at home one there. Service was quick and everything I imagined to be. This is the only place I go and trust with my car.

1benz

19 de ago. de 2013

Every single time I visit Mercedes Benz of Brooklyn I receive courteous and professional service. Carol Morin who is my Service Adviser is always extremely accommodating, knowledgeable, and professional. She goes above and beyond what is expected at any auto dealership. There are dealerships which are closer to my home. However, based on my last five years of experiences with Carol Morin and Mercedes Benz of Brooklyn; I'll continue to go out of my way to get my vehicle serviced at their location.

FCIOFFI

14 de ago. de 2013

This was my first service experience with John Denice. His professionalism was outstanding. I look forward to my next service appt and I know what I can't expect at that time.

larrytoto

14 de ago. de 2013

The guys at MB of Brooklyn, especially John and Steve, have gone above and beyond many, many times for us. Using our Sprinter Shuttle Vans at our Park Plus Airport Parking facilities means our vans are always running, day and night. It also means when we need service we need it done fast, and need it done right.Mercedes Benz of Brooklyn has a service team GM Doug Wells should be proud of!Thanks for your continued dedication and service!Larry and AnthonyOwnersPark Plus Airport ParkingJFK, Newark, Westchester Airports

malisa18

12 de ago. de 2013

I work with park plus airport parking, we put our Mercedes sprinters to the test on a daily basis, when our shuttles need to be serviced, repaired or require any assistance, John Denice, has proved time and time again that his customers are a priority to him and Mercedes of Brooklyn Ian martin park plus JFK

Barbie_Doll

11 de ago. de 2013

I went in for MB scheduled maintenance, and also need an inspection. I have an exceptional situation with my vehicle, since I am leaving my ex and the car is leased in his name. He had refused, through his lawyer, to maintain the car in any way. I also had a cracked side mirror and most likely needed it to be replaced, in some way, and have the piece checked out. The work was completed correctly and in a very reasonable time frame.Everyone, was helpful and understanding of my situation, rushed to get me in (before the end of the month b/c my inspection was ready to expire) and was polite and very kind. They were able to address all my issues in a timely manner, while my family and I waited for the vehicle.John even came in to the waiting area several times to check in on us and keep us updated.It was great that they also had a nice waiting area, where my parents, daughter and I could relax and keep my little one entertained with TV and their iPads.

musicmandc88

9 de ago. de 2013

John is by far the most knowledgeable service advisor at your beautiful facility. He stands for and supports the Mercedes Benz brand with pride. He is always on point and willing to help without negotiations. He makes all of my visits GREAT, no matter how big or small of service is needed. Keep up the GREAT work John!Mr "Musicman" Coleman

yelenayuriy

8 de ago. de 2013

Service was absolutely amazing we had trouble with our car at the most inconvenient time (wedding week) John was prompt in calling me with updates and helping us get the same exact vehicle as a loner. He was professional, friendly, understanding, and overall outstanding. Having car trouble is definitely unpleasant but John made everything as convenient and pleasant as possible! Thanks so much to John and the mercedez benz of brooklyn staff:)Sincerely,Yelena and Yuriy Lobanov

Vyelena

7 de ago. de 2013

John is a very nice, intelligent, professional and gives always the best service. It's a pleasure dealing with him at this dealership. I will highly recommend his service to my friends.

Benz300

6 de ago. de 2013

It is not professional, worst service, I ever had. They are working with a shop which does not provide professional job. My suggestion, please send them to Germany learn how to do the best service and specially repairs.

mountainrivera

29 de jul. de 2013

Dave is the consummate professional and was my point person in my interactions with the other great staff: Lou Romano, Asad Basha and Sabina Tajibaev. I highly recommend Dave especially as well as this dealership. A+++++

Gianne718

13 de jul. de 2013

Mr. Chan gave me a wonderful experience at Mercedes Benz of Brooklyn on June 3, 2013. I came along with two of my co-workers to inquire about a 2010 white C-300 I've seen online. We were highly intimidated by the luxury vehicles that surrounded the show room. Upon meeting Mr. Charvet and Mr. Chan they immediately made us feel welcomed. We were all offered pizza and refreshments for free. Mr.Chan and Mr. Castelli put my friends and I at ease by joking with us to diffuse the nervousness we had. My Inquiry turned into a sale when Mr. Chan and Mr. Castelli showed me how affordable the car could be. I was just amazed at how well we were treated. I felt like a celebrity. My favorite part of the whole sale was ringing the bell at the door. Everyone stood up and gave me a round of applause. At that point I knew I made the right choice by choosing Mercedes Benz of Brooklyn. A month later after my purchase, my expectations were exceeded when I received a dish garden that was delivered to my house to further thank me. I was truly blown away.

Jumpman4723

11 de jul. de 2013

Customer rep. was greatCashier was greatWork on the sunroof was greatExterior of the was clean Interior had broken glass inside and some type of residue on the front passenger door and it wasn't clean

gailbreiterman

9 de jul. de 2013

From my first contact with reception to delivery of the vehicle I purchased, the customer care was flawless. In my 36 years of driving I have purchased several new vehicles and I have never experienced anything close to this level of attention. Every accommodation I requested was met with ease and and a smile, and then exceeded. I highly recommend Mercedes-Benz of Brooklyn. A special thank you to Johnny Chan.

Dsilverman1

8 de jul. de 2013

Excellent customer service and sales. Extremely helpful and friendly. Knowledgable of cars and answered all my questions. Great place and will continue to come back for new leased cars. John very helpful in service area. Luigi very helpful in sales area.

Anorris1975

6 de jul. de 2013

I initially chose this dealership based on the high customer ratings. I do not live in the NYC metro area but felt the reviews justified a train trip to Brooklyn. When I arrived, I was treated as if I were the number one customer there even through the dealership was very busy. The car I initially was looking to test drive was not the most expensive one there by far but David made sure I was still treated like gold. I ended up choosing another vehicle that I love (CLK350). David made sure that the service shop had the car spotless and checked all the things on the vehicle (including changing the oil) to make sure I had a safe drive back to the DC that night. While the vehicle was being serviced, Asad in financing made the paperwork so easy and was completed very quickly. When the vehicle was ready, Matt (another employee) took me to the vehicle and spent 30 minutes going over all the features it had including programming radio stations and my seat controls for me. I already own an older Mercedes Benz and have never received such a thorough instruction form a dealership. I was at the dealership towards the end of the day when they were about to close and they never made me feel rushed, in fact would have continued to stay even longer if I needed to. (They even offered to order me dinner before I headed out because it was getting late).I would like to say thank you to everyone involved in making this the best buying experience I have ever had. I would and have recommended this dealership to my friends and family. It was absolutely worth the trip. Thank you!

Esfira12

22 de jun. de 2013

From the minute I walked in, I was greeted like a family member and not like just any consumer. The service by the dealers were immaculate, they knew exactly what I wanted and needed. The price I received for my new car was unbeatable and they have gone above and beyond to get me what I want. The whole team works together to get the satisfaction the customer deserves and expects. My whole family has been getting their cars from this dealership, there are many more to come.

andreawestmoreland

22 de jun. de 2013

I had my car service at this dealership. My service advisor was great. He was very attentive and patient with my questions. I found a home for my 2009 ML 350. I love the dealership's concern with your time by providing you a loaner. That is the best! I'm looking to upgrade my vehicle soon, I hope this dealership's sales staff is like their service staff. I'm very impressed with this place.

eleanora

5 de jun. de 2013

Have enjoy dealing with Carol when I need to bring my automobile in for service. She very sweet, reliable, very helpful in explaining the service that my automobile is receiving. Take my on time of my appointment and at times has service my automobile without an appointment.

AD1201

31 de may. de 2013

Jerry is a wonderful guy and his business manager Asad was great too. Would definitely buy from them again. Super friendly and reasonable, no games.

Albertwnyc

29 de may. de 2013

This is the only place I service my Mercedes-Benz vehicles. I have a ML and a E class. I live on the Upper East Side and I come to Brooklyn because the service is spectacular. I am always very happy with the honesty and expertise of their staff. Its always worth it to come to this place, the people and fascilities are first class.

InaRicki

22 de may. de 2013

A very friendly and nice atmosphere. Luigi was very knowledgeable and handled all our questions. Gave a good price and made us an offer we couldn't refuse! It was a graduation present to our daughter and they made her feel very special. Owner Doug was also very sweet and friendly. Would definitely recommend Luigi/dealership to all our friends.

GODCLASS

22 de may. de 2013

THE SERVICE IS OUTSTANDING,WHENEVER I LEAVE MY VEHICLE I HAVE NO WORRIES.WHEN TIME TO PICK UP IT LOOKS AND FEEL LIKE THE FIRST DAY I DROVE IT OF THE LOT. OUTSTANDING!!!

mirvin320

20 de may. de 2013

Igor was an absolute pleasure to work with. An incredibly friendly salesperson who truly cared about me leaving happy. I am certainly going back to him for my next car and would recommend him to anybody who wants a quick, painless car buying experience.

ozan

17 de may. de 2013

This is one of the best dealers ships out their. i got good price on 2012 ML and iam loving every second of the car and thanks to Thomas Trella for helping us with his services. if it wasn't for him i would never got rid of my old car thank you again,

Drudoy

15 de may. de 2013

Igor was very helpful and knowledgable. Was able to answer any questions I had about the car I was interested in. Would definitely recommend him to friends and would contact him again for my next vehicle.

primetimeris

15 de may. de 2013

I came into MB of brooklyn just to look at the new e class. Igor Finkelzon approached me and asked if i needed any help or if i had any questions. He was very knowledgeable of the product and was very patient with all the questions i had. He was a pleasure to speak with and i will definitely be getting a car from him. It was the first time i walked into a dealer and didn't feel like someone only cared about the money. I will recommend Igor to anyone looking for a car. Mercedes Benz of Brooklyn is on its way up.

Lwalshnj

14 de may. de 2013

I was blown away by the knowledge that this dealership and Tom trella specifically had regarding SUVs. I am now a Mercedes customer for life. Thanks Mercedes of Brooklyn!!!

burakkdogann

14 de may. de 2013

It was my first purchase of a Mercedes Benz (2013 C 300 4 matic). The dealership itself had an impressive atmosphere, with its employees carrying themselves with the professionalism and customer courtesy. The driving experience was enjoyable and exciting, and of course leaving with the MERCEDES . itself was a great feeling. My client advisor DIANA CHUISANO was the consummate professional. She was passionate and knowledgeable about the product she believes in, and she was courteous and respectful to me, making me feel like valued and informed customers.I would recommend DIANA CHUISANO and MERCEDES BENZ of BROOKLYN to anyone...Burak DOGAN

BKLS

13 de may. de 2013

Tom Trella was great to work with. I needed a car ASAP and he was able to find me the car I wanted in just a few days. Friendly, attentive, and addressed all questions/needs thoroughly.

Scottsteiner11

11 de may. de 2013

Great experience all around, would highly recommend Mercedes Benz of Brooklyn. Staff was very knowledgeable and friendly, they did an excellent job of explaining everything.

Dipsett

3 de may. de 2013

I am very happy with my service from carol morin..She very helpful and always get me out as fast as she can .And happy with the work

KMarchese

3 de may. de 2013

This was our first experience with a dealership, and Dave made it painless. No pressure to buy, all our questions were answered, and no question was to small. Thank you, we will come back again.

gorillanyc

28 de abr. de 2013

The overall experience was made simple and Sunny was very helpful and a pleasure to work with. I would come back here and definitely recommend this dealership to my friends and family.

bklynfan

27 de abr. de 2013

During a recent service visit for my E350, Carol, my service rep, went beyond competence and courtesy--she made me feel like family. She was polite, professional, and genuinely motivated in making my visit as pleasant as possible. When it was realized I needed a loaner car, she expedited the process amazingly fast. My pick up day was equally painless. My prior experiences with Carol have also always been positive ..... the protective, family feeling that she projects for Mercedes Benz is the main reason I will likely be a Sovereign customer for life!I recommend this dealership very strongly for my friends and family.

gCaso

26 de abr. de 2013

This was my first time visiting this dealership. I met with Mr. Tom Lombardino, who is in charge of internet sales. He was extremely professional, friendly and knowledgeable. I have dealt with many dealerships in the past and I must say that everyone that I encountered was genuinely helpful and professional. Mr. Lombardino and Mr. Romano were willing to help me in any way possible to make my purchase smooth and worry free. Mr. Lombardino returned all my calls promptly and professionally. Pricing for my purchase and trade were very competitive as well. I would have no reservations in recommending this dealership to anyone.

rcoff512

25 de abr. de 2013

Lu was great to deal with, professional, personable and light hearted. He gave us a deal that other dealers said he couldn't deliver, but he did. Our dealings with Sovereign and other Mercedes dealers was always good but our experience with Lu surpassed them all.

shantinicole22

25 de abr. de 2013

Mercedes benz of Brooklyn gave me awesome service! and wayne gross who i previously known for 5 years was my salesman he got me the best deal for my money and situation. I highly recommend Wayne gross and mercedes benz of brooklyn to all my friends and colleagues.

Tanjina

21 de abr. de 2013

I had very bad experience with them I came there twice both time it took them week to get answer, but when I went manh I got my SUV in coupe a hours not day or week.

Daniel30701

20 de abr. de 2013

Dear Thomas,Thanks for making this leasing experience a pleasure! And I also want to compliment on your patience, expertise, and excellent service!Above all else, you nailed it.Thank You!

misterigor1995

20 de abr. de 2013

Excelent service and great people. Love their food court, waiting for the car is pleasant experience. I like that dealership owner is walking all the time and talking to the customers.

Hbranitz

18 de abr. de 2013

Exceptional professionalismVery comfortable environment Friendly warm helpfulI'm happy to visit this dealership and to receive excellent customer appreciation Especially the 2 employees mentioned

rcd033147

17 de abr. de 2013

Purchased an after market rear seat entertainment system for my 2013 GL 450. I ordered the vehicle prewired for a system but not knowing what was involved, I was reluctant to tackle the task. I found John McCormick on the internet and after a number of emails and calls, I took the leap. John assured me that he would be available if I ran into any problems.Did the installation today. Went like a charm. Had a question during installation for John and as promised, he was available and answered by question.Have owned Mercedes since 1982 and have dealt with lots of Mercedes folk. Most are very good. John is as good as they get.Thanks John.

Manuel A Rodriguez

17 de abr. de 2013

Yesterday I brought my car for service at the Mercedes-Benz of Brooklyn. Carol, my Service Manager, took care of my car to make sure that it would get to the mechanics as promptly as possible. Carol is the type of Service Manager that makes you feel that you are not only a customer but as a friend as well. She is very profesional and ensures that the mechanics do all they can to please the customer. The repair was only $287.87 and I was very satisfied with the cost of the repair.Once again Carol handled the service of my vehicle with flying colors. She is an asset to Mercedes-Benz of Brooklyn.Thanks,Manuel A Rodriguez

freshpeetza2

17 de abr. de 2013

Upon arrival I was greeted with a warm and friendly smile both outside the checkin area as well as the desk. My service person Carol Morin came to meet me immediately. She gave me a huge & friendly welcome, as usual. We spoke, I told her of my time restraints and she assured me I'd be out to get to work on time. I was offered free breakfast and coffee at their cafe where I went to do some work while waiting. The offerings were really great, although I only had coffee. The cafe area was immaculate and newly redecorated. Love it...My car was ready as promised and I was on my way. The entire experience was fabulous.. My service person, Carol, is the best. I always feel the utmost professionalism from her, as well as the feeling of a friend.

bfaison

17 de abr. de 2013

I am a very satisfied mercedes benz owner. I take pride in how my car looks. Recently my rim had gotten scratched on curb while parking.I had purchased the tire and rim insurance when I bought the car in July 2012. I wanted to know if the rim could be replaced or fixed. Thus, the reason for bringing it in. It could not be, the insurance did not cover it and the cost would be out of pocket. What I appreciated mostly, is that I received honest counsel from Carol. I really did not need to spend money on a new rim at this time. Lets face it, I live in NY and it could happen again. The damanage to the rim was purely cosmetic to my eye and it really is not that bad. Later, it may be necessary, however it is still an option within my control. Living in NY everyone is out to make money on you and I am sure that I could have been talked into buying another rim, and not given honest counsel. This is small, but huge to me. Honesty in business promotes loyalty! I left feeling better than when I came because you cannot put a price on integrity in business. Carol is a gem and I will continue to buy and service my Mercedes-Benz at the now named Mercedes-Benz of Brooklyn. I was aware that ownership of the dealership had changed. I was happy to see that the quality of service has not and the personalized touch given me by Carol is still a staple there.Respectfully and Sincerely submitted by,BeverlyA Mercedes- Benz Proud Owner!

Nmkmorgan

16 de abr. de 2013

Carol is amazing. She's extremely personable, attentive and knowledgeable. I refer to Carol and the way she makes me feel as a customer when coaching my team at work. I have worked with other Service agents before, however Carol is by far the Best. She's definitely an asset to your team.

rosiex2

16 de abr. de 2013

My name is Rose A. I recently brought in my truck for service and was paired with John Denice. I have never been more impressed with service. John made me feel like family. He even offered me a cup of coffee or a bottle of water!!! He took my car and listened to all my concerns and questions. Answered them all to the best of his ability with much patience and even promised to take care of the personal things i had in my car. I was very pleasantly surprised upon my return when John was actually able to have my car fixed within a few hours with an invoice that was at ZERO cost to me!!!! LOL. I also drove away with a cap for the back of my car with your new logo and a cute bag to match!!! John made sure not to leave one stone unturned and i hope he knows it is greatly appreciated!!! I would refer him to all my friends!!!

cgc413

14 de abr. de 2013

I have been servicing my cars in Brooklyn for over ten years and Carol has been my advisor for all this time.She is always helpful and accommodating particularly when there is an emergency with the car. She is very honest and always gives you your best option to solve any problems that may arise with the car. It is always a pleasure working with her.

Sache820

13 de abr. de 2013

This is the third mercedes benz that I have purchased on April 12, 2013. Mr. Luigi Giacalone was my sale professional. He was exceptionally professional, courteous and friendly with all the encounters I had with him. He was very knowledgeable and confident with all the information that I enquired about in regards to the purchase of my preowned vehicle. I call him on several occasions and my calls were answered promptly. He was exceptional and I would highly recommend him to anyone who is looking to purchase a Mercedes Benz vehicle. My experience with customer service, the price of the car, Mr. Marc Loyola who gave me a review on the functions of the car ( he was very knowledgable) was excellent. My overall experience was excellent and I intend to enjoy my new ride. Thank you Mr. Giacalone and continue to be the best at what you do. Carolyn Campbell-Swaby

mcastag

13 de abr. de 2013

Mr. Trella was very conscientious, took his time and answered all y questions. I'm still considering purchasing the vehicle but there were a few features that I was not comfortable with.

melyol

12 de abr. de 2013

My husband and I walked in not knowing what to expect. We dealt with Jerry who tried to keep the purchase price within our small budget. When other request were made towards warranty on the used vehicle Jonathan from finance was very professional as well as courteous in granting us our wish. Jerry called to let us know the vehicle was ready to be delivered. He even went as far as to offer to pick me up at the train station. After been schooled by Sebene on the various functions of the car, Jerry came out to see me off with my 1st Mercedes Benz. To my surprise the following day I received a call from Jerry checking to see if all was well with the vehicle. I must say our experience with this dealership so far as been a SUPERB one.

johnmlalli

12 de abr. de 2013

This dealership has it all, especially for someone like myself who has no time at all for anything. Sonny Narula did everything for me! One visit to see what I was buying and literally five days later all I had to do was pick up the car--and a stellar car it is! From plates, insurance and all the papework, Sonny took care of it. I only got one call from my insurance company and that was to confirm I waspicking the car today. When I got to the dealership, Sonny just gave me a pen and all I had to do was sign the paperwork. After that he took me to the car, asked 'Joe' to give me a wkthru which went great, and I was ready to go inside of an hour!! For me time is everything and I really appreciated Sonny's effort. Sonny even introduced me to ownership and Doug was the best! Genuinely interested in my experience and satisfaction, and appreciative of the crazy way we work in new york city--runiing at 100 miles an hour and boy this dealership addresses that issue in an awesome way. All they do is take care of everything. Pure and simple--made me upset at all the experiences I have had over the years at other dealerships with Infinity, Toyota and GM---this experience was not even close to those---it simple was in another plateau, way up at another level. We are recommending this dealership and Sonny to my colleage/partner who I can almost guarantee will be buying a merceds from Sonny very shortly.I entend my warmest appreciation to Sonny, his boss Steve, and today met Doug the owner--all treated me like I was one of their own. Also, Sonny emphasized, any issue at all should any occur, I don't need to call service, go thru channels, just call Sonny! Means a lot to me as I am a work-a-holic, notm proud it it, but it is what it is, and have no time for most things in my life. So I don' need issues and of course with this S-550, wow, what a car! Thank you Sonny and the Mercedes Benz of Brooklyn dealership.John M Lalli

jonboy265

11 de abr. de 2013

Stop - Do not purchase a car from these crooks! I've had my certified car 6 weeks and it's been in the shop for over four weeks - damaged bumper; bent rims; damaged drive axle; fried rotor. Was told they were buying car back. A day later, Mr. Lou Romano emailed and reneged on the agreement but said MB of Brooklyn would pay for damaged rotors - car is at Cary, NC dealership. However, a week later he has not authorized repairs!Most unprofessional, unethical, dishonest dealership I've ever worked with!Last Mercedes I will ever own! Look forward to trading up to a Subaru!

alinamay

10 de abr. de 2013

Our family has been working with Carol Morin in the service department for many years. She is always friendly, accomodating, knowledgable and gets the job done. She always resolves issues that we have with our cars and is truly a pleasure to work with. In the past, we purchased our vehicles from Soverign (MB of Brooklyn,) but in recent years we received better prices at other dealerships/leasing companies. Although we did not purchase our vehicles at Soverign, we still choose to service through Carol.

jhlerner

7 de abr. de 2013

Leased my first Benz from Sonny and he was great. Took the appropriate amount of time with me, explaining everything throughout the process, and, he delivered what he promised! Been in a few times since for various things and he is always full of smiles and very helpful. When this lease is up I'll be calling Sonny! Highly recommended!!

MarilynU314

7 de abr. de 2013

I have worked with Carol Morin for almost 10 years for the servicing of my car. She is extremely pleasant and helpful at all times. Her ability to correct any problem and meet my needs is always appreciated. She is absolutely the best service representative that I have worked with in the almost 50 years I've been driving. I also feel that Mercedes-Benz of Brooklyn is one of the friendliest most consumer-friendly dealerships around! I will be using them for all of my driving needs now and in the future.

arvada

6 de abr. de 2013

This dealership provides excellent service. Very friendly and professional. Carol Morin, our service advisor, is very professional, knowledgable, friendly. An asset to the company. I wouldn't want to work with anyone else.

edkes

5 de abr. de 2013

I brought my Gl450 in for routine service, during the service i was told I needed 4 new tires ( which i already had an idea i needed). problem with this was i needed my car to travel from New York to Philadelphia for a family vacation. Carol made sure everything was completed and my car was returned to me by 9:30 the morning I was supposed to leave. Carol and the rest of the staff went above and beyond to make sure my famiiy vacation wasn't ruined. Thank You

ergrag

2 de abr. de 2013

This is the fourth Mercedes we are leasing from Matt Fattah. Matt is a professional and very knowledgeable. He makes sure you are completely satisfied with the entire transaction from start to finish. I would recommend him to anyone out there looking for a car.

BWFOOTE1

31 de mar. de 2013

Jorge really knew about the different models of Mercedes and could advise me on the right choice for me/my needs. He was also very responsive with follow up questions and getting the deal taken care of. A true professional. Very happy with my new car (S63) and chose Mercedes over BMW in large part because the dealership was so much better overall than Quality BMW in Brooklyn.

cmulli987

30 de mar. de 2013

Ertan and Carol were such great help for my Mercedes when I needed my two tires replaced. They extended my warranty and made my experience there a very easy one. They are very friendly people at Mercedes-Benz of Brooklyn and even told me that since I didnt have enough time to have my car washed, I could bring it by any time. Great experience.

rpetrozzo

30 de mar. de 2013

We have had Mercedes Benz since 1997. ( multiple cars at a time) We have previously purchased those cars from Ray Catena or Benzl Busch. The main reason was price. Johnny Chan not only gave us a great price but he was terrific. His attention to Customer service was great. I would definatley recommend Mercedes Benz of Brooklyn and especially Johnny Chan to my friends and Family.

sbdowner

25 de mar. de 2013

This was an exceptional experience for me. It was my first time at this particular service center and when I drove in, the whole aura of this service center was extremely inviting. Everyone I met, from the very first person that greeted me, to the receptionist, to Alberto Lalli, who actually processed the paperwork, to the one who served me a complimentary breakfast, they all treated me kindly and respectfully as I waited for my car. All I came in to do was to have my tires checked, but I was pleasantly surprise that the service I received, went way beyond my expectations. Something was wrong with one of the tires so they fixed it, but without charging me anything. Thanks Mercedes-Benz of Brooklyn!

olegkats

25 de mar. de 2013

Quality of the service of my car was outstanding. The job was done fast. Waiting area of the Dealership is very quiet and well organized. Carol as a service advisor was knowledgeable, sharp and helpful. I know her for more than eight years and she is always friendly and ready to come for help.I will definitely recommend your Dealership and service to my friends.

nancyraspanti123

24 de mar. de 2013

I received excellent & superb service- very prompt, and John Denice was both friendly and extremely helpful!!!!I recommend everyone who owns a Mercedes to visit John - I assure you that he will give you the same terrific service he gave to me.

JoeA4148

24 de mar. de 2013

Carol was a great help to me. I came in for service and needed help with my navigation. She explained everything clearly and answered all my questions. I left with a better understanding of my navigation thanks to Carol. I would highly recommend this dealership and Carol to my friends and family.

Chered187

22 de mar. de 2013

Diana is the best! She's amazing at getting you exactly what you're looking for. Diana won't leave you dissatisfied. She's a great asset to this mercedes branch. She gets the job done for all of my auto needs.

shimon1946

20 de mar. de 2013

All the salespeople and supporting staff were great ! They were friendly, knowledgeable, and eager to please this consumer regarding all aspects of the transaction. I speak from experience, as I am a returning customer.

johnnyz343

14 de mar. de 2013

Tom Trella, Jorge and Doug were fantastic. I would highly recommend this dealer for the best possible sales experience.Since the change in ownership, i believe this is the best MB dealer in the tri-state. Aggressive pricing, great service, great customer experience.

cynant410

14 de mar. de 2013

Very knowledgeable, Beautiful showroom with a large selection. Quick and easy process and left with new car same day. Everyone was very nice. All our questions were answered honestly and quickly.

sophnoreli23

11 de mar. de 2013

I brought my SUV in to be serviced at Brooklyn Mercedes Benz.I was given a loaner car, MS.M.Tucci was very professional, and also provided updates information about my vehicle.The rest of the Staffs were professional and courteous as well.The overall experience was great.

country1

11 de mar. de 2013

Mr. Steve Shlayan was instrumental in assisting my purchase of three M-B vehicles ordered from his dealership. Mr. Shlayan couples the rare skills of product performance and custom interior appointments that make a ground-up fabrication a delight. His vast knowledge of the vehicle coupled with his generous time spent researching every nuance important to the customer is rare indeed. If you have the time and inclination to have your M-B built to reflect your spirit (from engine performance to exotic leather interiors) he remains the only person one can relate to!

ergrag

9 de mar. de 2013

Carol Morin makes me feel like she is my personal service rep. Her professionalism along with her superior skills and caring and friendly personality make bringing your car for service a pleasant experience.

marc930

6 de mar. de 2013

I've been a loyal customer solely because of the personalized and excellant service received specifically from Carol Morin. She has always taken the time and given unwaivering attention to detail; making the Mercedes experience truely First Class. I look forward to my next Mercedes and specificlly will return to Mercedes of Brooklyn, knowing Carol will be there to add that level of service and personalized attention that makes me feel like I'm a valued patron and friend.Thank you,M.Levy

forde1

6 de mar. de 2013

I purchased my first Benz there. Bentley/Christian are awesome.The service is timely and the courtesy is the same as the day I purchased.

janina1269

6 de mar. de 2013

There is no other dealership that can compare To Mercedes-Benz of Brooklyn. The outstanding service and overall experience of purchasinga car. My daughter loves Her New Car.

wcutiew

6 de mar. de 2013

The new management at this dealership makes the experience here unlike at any other luxury car dealership in NYC - surprisingly pleasant!When I brought in my car for service, although they did not have loaners, they went out of their way to get me a car from Enterprise Rent-a-Car, for free. The manager stopped by and offered his help, shook my hand and said he's at my service and wants my service experience to be great. The service advisor that I dealt with, Alberto Lalli - was also extremely polite and pleasant to deal with. My son who was with me, got a few playdoh boxes to play with while we waited. The wait was only 10 mins to be seen, and the time it took to drop the car off and leave with a rented one was no more than 30 mins. Plus, they fixed my car in 24 hours. Really a pleasant experience!!!! A nice refreshing suprise! Thank you, guys!

danielvnguyen

5 de mar. de 2013

Overall, the process when leasing a new car from this establishment was incredible. From the moment we walked in until the moment we drove off the lot with our new Mercedes, we were treated with the respect and kindness that a customer would expect from a world class brand like Mercedes Benz. I will always recommend people I know here to deal with the kind and courteous staff.

adamore

3 de mar. de 2013

Bentley Lashley made this purchase of my automobile a rewarding expierence. I am very happy with my purchase and Bentley made it a very easy transaction. Other people involved in this transaction that made it a rewarding expierence were Lou Romano, Tanya and Mitchell. This is the 3rd vehilce that I have purchased from this dealership and i can assure you that it won't be my last because of the people that i have just mentioned.

Apowellinbk

28 de feb. de 2013

My wife and I visited Mercedes Benz of Brooklyn and Johnny Chan greeted us and treated us with the world class service you would expect from a leading luxury car dealership. He was friendly, knowledgeable and accommodating. He definitely made the deal as comfortable as possible, and we're looking forward to staying in touch with him in the future. If you are going to Mercedes Benz of Brooklyn I strongly recommend you ask for Jonny Chan. Also, we could be happier with the 2013 GLK350!

Tinyesugar

28 de feb. de 2013

Since I purchase my ML 350 with Mercedes I have had nothing but excellent treatment from the staff. I really am pleased with my service rep Carol she goes out her way resolve my issues and she she works from the heart. I recommend Mercedes Benz of brooklyn to everyone I can who I know is interested in a vehicle as I am confident that the employees are naturally wonderful and always ready to serve every clients needs. I also recently talked in large meeting at my job about increasing our customer service and I use the treatment I receive from all the staff as I drive up on the lot as a pure example of how I would like my business to run.

mss2050

28 de feb. de 2013

Luis Romano is the consummate professional. My wife and I leased an ML350 in 2011 and we couldnt be happier with our decision (thanks to Louis). Louis was incredibly patient with us as this was our first car lease. He was always easily accessible and willing to answer all of our questions. Louis went above and beyond to ensure that we had a positive experience with Mercedes-Benz and for that were very grateful. Most importantly, we look forward to working with him and the great team at Mercedes-Benz again when our lease expires in 2014.

karenxie

26 de feb. de 2013

I was visit the sevise Dept on this Monday.John is very nice and did his Great job for me.Thanks a lot!!Xie,JingYao(Karen)

Larry293

26 de feb. de 2013

I have been going to this dealership since 1992 for either a purchase or service. Most of these years I had the pleasure of having Carol Morin as my service advisor. Carol is knowledgable and efficient. She makes a point to remember you by name and greet you with a friendly smile. If I had an emergency with my vehicle she will take me in right away without an appointment and resolve my problem immediately. That is real service especially at a time when you need it. I highly recommend this dealership for their cars and the service that they provide.

bklynsown

25 de feb. de 2013

I had a very good experience working with Bentley. I came in and he laid out all my options which at first I couldn't afford. But he kept in touch by phone and e-mail and he kept working to get me the deal I could afford. I would definitely do business with him again.

camille01

25 de feb. de 2013

Joe on roadside is always willing to help me by coming to my assistance no matter where I am. he is prompt and very capable. I feel I can always rely on him. Carol has always given us great service, making the experience of fixing and servicing my car painless. She is kind, courteous and efficient in expediting the work to be done.I highly recommend both of these individuals. Dr. Antoine Jebran

janet7

25 de feb. de 2013

Both Luigi and Lou, the sales manager were very informative and accommodating. I bought a great pre-owned car, that is like new, at a great price. Luigi and Lou were pleasant to work with, followed thru on all inquires, and were negotiable - it was a win win deal all around.

romanyagudaev

25 de feb. de 2013

Not every dealership you go into makes you feel at home and like family, but Sovereign Mercedes-Benz in Brooklyn under the management of Chrisitan Charvet is a class act a true All-Star team of professionals. I leased a S550 and besides being in love with my car and the ride, I'm even more impressed with the way I was treated from the moment I walked in and every service visit thereafter. Lu Neng and Christian Charvet were both amazing walking me through the entire process from inception through delivery of the vehicle. Chrisitian always takes the time to ask me about my vehicle, the experience and is available to address my every concern. So far I must say both the vehicle and the service are flawless. I highly recommend you go see this great team led by Christian and their impressive luxury vehicles, they will make you feel good about your purchase and you will walk away educated and extremely satisfied, as i was and many of my friends I have referred since.

vkhaimov

25 de feb. de 2013

Caroline is always very helpful. Staff is very nice and friendly. Great thing that they open on Saturday. Their service is the best I've ever been too. Thank you

weissman

24 de feb. de 2013

Michael King is a great example of how a salesman listen's to all of your needs in a vehicle.My overall experience at mercedes benz of brooklyn was exceptional.

23Ebanks

23 de feb. de 2013

I have bought two cars from Bentley he is professional patient and easy to talk with.He is always there for me especially after SANDY he took the time to find me the right E350 at the right price!

transparent

22 de feb. de 2013

Yes, My name is Duquan White, and i just wanted say That ive been working with this dealership for 3 years and the service here is exceptional, the staff here at Mercedes Benz of Brooklyn, goes out of there way to prefrom GREAT sevice to all there clients as far as i can see. Ive been working with a sevice advisor Name Carol Morin, and her knowlege of the automobile sevice is extraordinary, she makes sure that my vehicle is maintained to standard code and has a very pleasent attitute,. i would refer other costumers to this dealership anytime just to add. Thank's Transparent Styles

DeeJ523

22 de feb. de 2013

I gave the rating because Carol is so helpful. No matter when I have a problem with my car, she always does her best to push things along for me & accomodate me & my work schedule. Shes really friendly & gets the job done! This is my 3rd Lease with them... highly recommended

martem11228

22 de feb. de 2013

This is my 2nd purchase from this dealer ship. I am very happy with the staff and level of service. I would reccomend them to anyone

KOlosunde

21 de feb. de 2013

Al Perri is the consummate professional. He is affable, candid, unfailingly polite, and shows an uncommon level of caring when dealing with customers and their vehicles. I have had several service advisors and he easily ranks among the best. He not only takes his work seriously, but genuinely enjoys working with clients. Unfortunately, I usually only see him when my car needs service- but each time, I leave confident that my car will be well taken care of and he will be mindful of cost. I could be far more effusive in my praise, but know that he is not only an asset to Sovereign Motors, not only a credit to the industry, but an exemplar to all who call themselves dedicated professionals. My regard for him professionally is exceeded only by my personal esteem.

markovkin

21 de feb. de 2013

Igor Finkelzon was a pleasure to work with when looking for a new car. He understood what we wanted and worked hand in hand with me to figure out the best deal and car for what i needed. Igor was very friendly and made the experience a very likeable one. If anyone tends to find themselves in the dealership make sure to go to Igor... You will be in good hands!-Alex

par23

21 de feb. de 2013

I highly recommended igor and soveriegn Mercedes for those looking for a used Mercedes. 2 months ago I found my way to igor after a recommendation from a friend. I had already spent some time researching the car I desired online and independently. What can I say, nothing compares to an experience in a dealership and especially this 1 - from the moment I walked in the customer service was outstanding. I am very thankful to my friend for recommending igor and could not be happier with the car.

AllaG

20 de feb. de 2013

This is my 2nd Mercedes lease (first from Sovereign now Mercedes Brooklyn). It was great to work with Igor. My husband prefers to speak Russian so we felt very comfortable working with Igor. We considered various cars and made 4 trips to the dealership before finalizing a lease for the excellent ML 350 we are now driving. Igor was very patient throughout and helped us feel sure that we made the right choice. It was a great experience and I am glad to recomend Igor to my friends and family, spasibo!

KFeng

20 de feb. de 2013

The leasing experience could not have been any easier with Igor. You tell him exactly what you're looking for and he'll go to the moon and back to track it down for you. Igor is by far the best salesperson I have ever dealt with. Thank you again for my beautiful new Benz!

lette12

20 de feb. de 2013

Bentley was very helpful with my purchase of my Mercedes Benz.Bentley is very customer oriented and sincere, I am looking forward to purchase my next Mercedes from Bentley.

joannsap

20 de feb. de 2013

I purchased a pre-owned Mercedes in 2011 from Bentley and he was truly phenomenal. I trust him wholeheartedly. I recommended a friend, who purchased a car through Bentley and we all love him. In fact, I have owned my 2009 pre owned car for approximately 1 1/2 years and am trading it in for the 2014 CLA because Bentley has made that dream possible for me. I will be a loyal customer to him always and will NEVER buy a car from anyone other than him!! Thank you Bentley for being a loyal, honest man. I will tell everyone I know to buy a car from him because they will definitely, beyond the shadow of a doubt, be in excellent hands! Mercedes Benz is lucky to have him as an employee!

Rnurieli

20 de feb. de 2013

I had the pleasure of working with Igor Finkelzon on a possible future lease for myself. He was professional, friendly and knowledgable of all the models I was interested in. Always having a smile on his face, he made the leasing process far more pleasant than I was expecting. If you visit this dealership then Igor Finkelzon is the sales associate you must see!

PAvrasin

20 de feb. de 2013

I came to Mercedes Benz of Brooklyn set on purchasing the car that I thought was the one and only fit for me. I could not be happier that I ended up with Igor as my salesperson. He was extremely patient and not pushy (very important) in showing me a variety - If it wasn't for him I would probably have purchased a car that I would regret soon after. I am now the proud owner of a Mercedes that really is the ideal match for me. The entire process from the day I walked in to the day I walked out of the Mercedes Brooklyn dealership is uncompromisable to any past car purchasing experience I have had. Thanks again, Igor!

romajohn

20 de feb. de 2013

Carol always gives exceptional service.She goes through great length to make sure I'am satisfied. She is a very knolwledgable service advisor and i trust her with both of our Mercedes Benz. I also entrust her with moms Mercedes-also moms service advisor..We keep coming back to Soverign Motor Car now Mercedes Benz of Brooklyn because of knowlegable, friendly and professional advisors such as Carol..Thank you

hallzballz

20 de feb. de 2013

I was in Brooklyn yesterday dropping off a family member at JFK, when on my way home i went to close the sunroof and i heard a loud scary clunk followed by a unresponsive sunroof. In a panic since it was stuck OPEN and i don't have a garage, i bee-lined it to the nearest dealer which happened to be Sovereign MB of Brooklyn. It was a little after 6PM on a holiday when i arrived not to mention after their normal hours, but luckily for me they still took me right in. When i got there Maureen quickly grabbed the Mechanic before he left and explained they should be able to get it closed for now until i can bring it in. To my surprise she then said the Mechanic has the part and will go ahead and swap it now while i waited! Literally 15 minutes later the Mechanic came over and showed me the busted gear and explained what he performed on the car. Again.. they were still technically closed.. Talk about Amazing service! Mercedes of Brooklyn and Maureen really saved me from a real jam (pun intended) All my maintenance/service work will be from MB of Brooklyn from now on, including my extended warranty will be purchased from here as a way for me to say Thanks! This must be the Mercedes experience i have been hearing about!! Great Job all the way around!!

Barbados

19 de feb. de 2013

Bentley Lashley is professional, knowledgable, patient and courteous. His customer service skills were exceptional and I will return to this dealership for my next purchase.

Srowland1

19 de feb. de 2013

My over all experience was wonderful.... Mr. Bentley was very patience and professional even through I'm not an easy person to deal with....he allways had a smile on his face...and if he had to repeat himself he did without remorse....

Alexa628

19 de feb. de 2013

I was treated with respect and the dealer was very friendly. He also was genuinely interested in what I had to say. He did his best to answer every question I had and address all my issues and concerns. I was very happy with my experience.

Emain827

19 de feb. de 2013

I have been with this dealership since 1992 & haveAcquired 4 Mercedes from them. My long time serviceAdvisor, Carol Morin is great! Very professional, courteous, understanding& friendly. When I bring my car in for service, I neverAnticipate anything but great quality & service. I leave my Car with Carol & no worries! Thank you Carol

mblue

19 de feb. de 2013

Bentley did an incredible job and continues to give outstanding customer service.i have sent several referrals to him he continues to give outstanding service.My next Benz I will purchase from Bentley.

katie03

19 de feb. de 2013

i want to thank Carol Morin for another great experience with Mercedes Benz. Carol has always returned my calls in a timely fashion as well as kept me in the loop throughout the service process. I would recommend Carol to anyone who wants excellent service

lsantino

19 de feb. de 2013

Mario Castelli worked most diligently on getting me a new leased car with the additional accessories, color, & price range that I was looking for. He did find the car and the monthly leased payment that was within my budget. He also continuously kept me informed as to the status of my new automobile. He put my mind at ease by handling all of the paperwork, including my insurance company, in order to have the car ready for me to pick up on the day he had indicated. I might also like to add, that Mark was most informative and patient when going over all the operating details of my new automobile. Thank you for the nice experience and it is a pleasure doing business with you.Lorraine Santino

alexgNY

19 de feb. de 2013

Owning Lexus GS 300 Im always considering myself as a Lexus person until I was accompanying my friend to Sovereign dealership and meet Steven. He manages to turn my world upside-down. In his usual manner - very polite and very technical he explained me the differences between this 2 manufacturers, show me all pros and innovations on which Mercedes supersedes Lexus and other manufacturers. Steve provides test rides which are definitely prove his words and seal the deal. Not to mention that in a week I was pick my first GL450 from him. He made leasing process so smooth and simple, surrounded with his help and personal attention that Im definitely get my next Mercedes from him.Steven provides such a personal touch that every time when Im in neighborhood Im taking time to step by and say hi.

maajones55

19 de feb. de 2013

The dealership provides Great customer services with warm friendly smile and very professional, understand the product with great patient for all questions with a detailed explaination.

jasongoldshteyn

19 de feb. de 2013

I greatly enjoyed my experience at the Sovereign Merecedes Benz Dealership. Igor Finkelzon made the process of getting a car as easy as possible. He got me a great deal on an amazing car. I would definately come back to Igor for my next car.

allansb

19 de feb. de 2013

carol morin has been my service adviser for a number of years....i find her to be very courteous friendly and quite knowledgeable.i feel very confident that my car will be professionally serviced due her integrity and attention to detail.carol gives excellent advice and she is the the #1 reason i will keep coming to this dealership.

lizabeta

18 de feb. de 2013

We had a great experience purchasing our car. Steve was a wonderful help, very knowledgeable, polite and friendly. We picked up our car at the correct time without delay.

irinayesina

18 de feb. de 2013

I have been a returning customer for many years now, and I continue recieving great service that keeps exceeding my expectations. I plan on continuing to do business with you and referring my friends and family. Thank you.

glugo718

18 de feb. de 2013

Exceptional service, Carol is the reason I keep coming to service my car at this dealership.Thank you again for the great and friendly service..

2003ml

18 de feb. de 2013

I've serviced my vehicle at this dealer for over 5 years. Carol Morin is my service advisor. She provides exceptional service every time. She provides service with a smile, very knowledgeable of my vehicle's history, and addresses all issues with my vehicle in a timely manner.

Twogood

17 de feb. de 2013

Bentely Lashley is very professional. His experience with customers is evident due to his knowledge and patience when concerns about buying or leasing a car arises. My recent experience leasing my new car was excellent. Mr. Lashley is and will continue to be an asset to this company due to his high level of professionalism.

bichpoo

17 de feb. de 2013

I was an Suv driver for 12 years and I knew that my time was nearing to start looking for a new vehicle. I knew my choice was going to be a Benz, BMW or Lexus, well oneday while on vacation I went to Mercedes just looking at cars with no intention on buying well let me tell you upon meeting with Mr.Bentley my mind was made up. I left decided on a C300 4matic, Mr.Bentley was patient calm a very respectful, me being a new Leasee not knowing what to expect he made my transition so smooth that on the day of my picking up my vehicle the Mercedes-Benz family were all so happy for me more than myself. I want to say thank you Mr.Bentley for your professionalism, courtesy and warmth, I will recommend my friends to the Mercedes-Benz of Brooklyn, Thank you for accepting me into the Mercedes-Benz family! Having Mr.Bentley Lashley on the Mercedes-Benz team of Brooklyn is such an assest, continue your legacy!!!

ACC3

17 de feb. de 2013

started the day with the engine light on the the car vibrating. it is a 2012 ML350. i called and although they had no appointments for that day, i dropped the car at the dealership and they gave me an enterprise rental loaner. by the end of the day i recieved an email, a mechanized call and a personal call from alberto Lalli, my customer service rep telling me it was all done. always a pleasant and satisfying experience there. this was the first time i had been assigned to alberto and he was a pleasure.

gnadelman

17 de feb. de 2013

Thanks Steve Shlayan Best salesman ever! We love You! We will back ! Good price, good customer service. Great show room. I will recommend this salesman to all my friends!

nancy21

17 de feb. de 2013

we would like to thank Maureen Tucci for all her help with our repairs. She was courtious, understanding, patient, and fast to guide us to what we needed. She followed thru on the repair..we were very satisified. We look foward to giving her our business in the future.Thank youNancy and Anthony Del Negro

vsotir

16 de feb. de 2013

Steven Shlayan is "the most interesting man in the world"! He is the ultimate professional and his knowledge of the product is beyond impressive. I remember Steven as a top salesman at Sovereign - and he was at the top of his game (knowledgeable, respectful, professional and a great overall salesman.....and he was also very good looking:)). Now Steven has more gray hair and - as the Sales Manager has brought this dealership to new heights. I would also like to mention Christian Charvet - General Sales Manager - for his help. I remember Christian from Lexus where he was one of top Sales Manager's in the car industry - Great personality, incredible knowledge of the product, that big warm smile and always there to help. Dealing with these two gentlemen made the process very comfortable (no pressure, no cheap gimmicks). Congratulations Mercedes Benz of Brooklyn for recognizing the value these two gentlemen bring to your organization and trusting them with the positions they hold. I had a GREAT experience!

kmt523

16 de feb. de 2013

I always have a great experience at this dealership and receive great service from Carol Morin. Carol ensures that all of my questions and any issues are resolved before I leave the dealership. To date, I have purchased three vehicles and always get the best service at this dealership and would not think of going anywhere else.

asante628

16 de feb. de 2013

I've been a Mercedes owner for nearly 10 years & have always had my vehicle serviced at the Brooklyn location. No matter what I've had to bring the car in for my concerns were treated with importance & made a priority by my service agent Carol. She's one of the biggest reasons I've always come back & remained loyal. She's been my service agent since the beginning. Consistant like the brand

lyric220

15 de feb. de 2013

After months of research for a car, I found two Mercedes Benz C-Class 300 4matic. One dealer in New Jersey and Sovereign Motor of Brooklyn. I left messages for both dealers that I was interested in the car. I was ready to purchase. The New Jersey dealer had a better price but never called me back, Soveriegn did right away. I went with a very close male friend. I was taken for a test drive. Loved the car. When I thought the day couldn't get any better, my close friend and my great dealer Jerry Petitto share the same mutal best friend to their suprise. The friend called while we were there, it felt like family. Jerry Petitto was very informative and caring about what he could do for the customer to get the best deal, I walked away that day with a car I love, a great deal and new friends. They make you feel special when you bring your car in and the ammenities are great. My service advisor Lisa Chea feels more like my BFF for my car and Jerry Petitto is a friend. The entire staff at Sovereign Motors are very professional, informative and friendly.

salcars

15 de feb. de 2013

The best experience in car buying I have ever felt. Lou made me feel comfortable no pressure, and a really great price on my Mercedes. I would highly recommend buying a Mercedes from him.

BOBBAWEJA

15 de feb. de 2013

Bentley Lashley was exceptionaly knowledgeable and extremely professional and made our experiebce a very pleasant one.We will strongly recomend Bentley and the dealership to everyone looking for a MERCEDES BENZ.Hardeep SinghBob Baweja

kclouden

15 de feb. de 2013

This is my second lease from MBOB and Jorge have been there every step of the way. Jorge's friendly but honest customer service have and will continue bring me back time and time again. The dealshiper is first class and so was Jorge's service.

Pat07

15 de feb. de 2013

Jerry Petitto of Mercedes Benz of Brooklyn delivered upon his word that he would find us a vechicle that we would love. Although, it took 2 weeks, several phone calls and visits to the show room, we now have a SUV that we are confident will perform at the high level of excellent that brought us back to Mercedes Benz. Special thanks to Lou Ramano for being the man behind the scene and in the front room when needed.The show room staff and the food and refreshments available in the lounge are above and beyonde what we experience at other competing dealerships. Thank you Mercedes Benz of Brooklyn.

MrsGL450

14 de feb. de 2013

I am amazed by the level and quality of service I got from Mr. Bentley Lashley of Mercedes Benz of Brooklyn. I purchased my GL450 a little under a year ago and he not only took the time to go over the vehicle with me inch by inch but he also answered every frantic phone call I made inquiring about how to operated my new truck. Bentley goes above and beyond to answer all of my questions. Still to this very day Bentley is always available and happy to answer and assist me with any concerns I may have. He delivers on everything he promises in record time. Spends an incredible amount of his time fussing over every detail until Im satisfied. Bentley was patient and extremely professional. This has to be by far the best car buying experience I ever had. Bentley delivered 100%. Sales Advisors like Bentley make the dealership! I recommend Bentley to two of my closest friends who went on to buys cars from Bentley and I will proudly continue to do so!

Dmitryv1

14 de feb. de 2013

Over the past 10 yrs I've purchased and leased 4 cars made by Mercedes Benz. First 2 times I ended up getting my cars from other dealers. But after meeting Steve I don't shop at other dealerships anymore. I always do my homework before I get my cars. So when I come in I know exactly what I want and how much I'm willing to pay. Somehow I and Steve always close the deal. He's very professional, friendly and knowledgeable. I've recommended a lot of my friends and clients to him and they all agree with me. If you're shopping for a Benz stop by to see Steve and I guarantee you wont be disappointed.

Prangchat

14 de feb. de 2013

Leased a new vehicle, sale person was very friendly and helpful for the information. The whole lease process ran a little struggle at the beginning because of my status (non-US citizen). However, they offered me the solution that worked for both of us. So overall I would recommend MB Of Brooklyn to a friend/family member.

maximchirkov

14 de feb. de 2013

MB of Brooklyn was my choice to shop for and buy MB C300 2011.Sales Representative (Jerry) was very honest, knowledgeable, diligent, and accommodating.Jerry made my experience shopping at the MB of Brooklyn a pleasant and stress-free experience.Best part was that I got the price I wanted for the car I wanted, and Jerry helped me all the way to get it!Max C.

LouisP99

14 de feb. de 2013

My family and I currently own 4 Mercedes Benz vehicles. All vehicles are serviced at Mercedes Benz of Brooklyn, formerly know as Sovereign Motor Cars Ltd. My service advisor Carol Morin consistently ensures my service appointments are taken care of in a smooth and comfortable manner. She is always friendly yet professional and always has my vehicles completed in a short amount of time. I have no problem sending my children to this dealership knowing they will be taken care of. I look forward doing future business with Mercedes Benz of Brooklyn as they have a wonderful sales and service staff.Sincerely,Mr. Louis P. Angri

yupos911

14 de feb. de 2013

I have been a proud customer of Mercedes-Benz of Brooklyn for over 8 years. The friendliness of the employees, their willingness to answer any possible question is overwhelming. Especially I would like to thank Mr. Steve Shlayan, the sales manager at this lovely dealership. He was discussing every possible option that I had, trying to work with my needs and giving me a deal satisfied me very well.I would definitely recommend this dealership to anyone looking for a great experience with the Mercedes-Benz. Thank you for your warm welcome and making me feel like a part of the family.

Coofi57

14 de feb. de 2013

He is very dedicated to his job. He cares about his clients and go beyond everything to make his client enjoy the experience of owning a Mercedes Benz. Great guy, I will recommend him to my friends.

JeanRizzo

13 de feb. de 2013

I have been driving a MB for 30 years and have been buying/leasing from Ray Catina until this E350 I had leased from Sovereign Motors through Bentley Lashley. He is the only reason that I switched from Ray Catena, and will be the only reason that I continue to buy/lease from MB of Brooklyn. He is truly an asset to your company.

sa1827tg

13 de feb. de 2013

I have been dealing with Louis Romano for 10 years. He has always been very understanding upfront and honest. I would never go anywhere else.

mp2you

13 de feb. de 2013

I've known Al Perri forever. The only reason I come to this dealership for services is because of Al. He's a man of his word. Very knowledgeable and courteous professional. Always returns my calls. Al makes sure that the quality of services is top notch and indeed it is. I would recommend him to everybody.Max

deirdrelewis16

13 de feb. de 2013

I have worked with Carol Morin for nearly 10 years for the servicing of my mercedes. Carol is very knowledgable and diligent. She always makes sure that I understand the service that is required and makes sure that I receive promotion discounts when available. She does not hesitate to provide a loaner so that I am not inconvenienced while my car is being serviced. She has exceeded my expectations on every visit for the last 10 years!

Sagedesigner

13 de feb. de 2013

Bentley is reliable, friendly, conscientious, and easy to work with. Bentley makes sure the customer is always satisfied and is available even after the sale for any sort of follow-up.

georgie161

12 de feb. de 2013

I have given the rating I did based on my recent and past history in dealing with Lou Romano and the Mercedes staff. Lou is a pleasure to deal with and knows each and every model inside and out. Unlike my past experience with many other car dealers Lou always answers the phone and if he is unavailable he gets back to me promptly. Lou is a true profesional who cares about the customers he services and believes in the quality of the cars he sells. In addition to the fact that Mescedes is an outstanding vehicle dealing with Lou Romano makes me and my family coming back to the dealership. Lou is an asset to the dealerhip and to Mercedes in general. Thanks, George Tabeek

Raysingletary

12 de feb. de 2013

I previously brought a CLK500, ML500 (2) over the last 15 years from 2 other diferent Merecede Benz Dealerships (one in Long Island, and one in Queens,NY) and really didnt feel like those dealerships wanted to have my business. One day i stopped at Sovereign Mercedes and look at their vehicles and right from the start i was treated with dignity and respect from Mr. Lou Romano. I was'nt treated as if i couldnt afford a 90,000 car, i was very comfortable with Mr. Romano's personality. I did buy a S500 from Mr. Romano, in fact i have since brought 2 extra used cars (a BMW and Range Rover) from Mr. Romano. I have been buying cars since 1979 and have never experience a sale person who is so dedicated to making a buyer feel really comfortable spending his money, he's sincere, he's honest, he keeps his word, he has illustated high Integrity, and he's just a really good person. Mr. Romano has earned my business for as long as i can buy cars. When i am ask by friends where to buy a Mercedes Benz, i refer them to Lou Romano at Sovereign Motor, and i have done that numorous times in the past 3 years. I rate this Dealer and Dealership with 5 Stars across the board

Bigred33

12 de feb. de 2013

Bentley and Lou gave me a great deal on a 2011 E350 4Matic. smooth easy transaction. I highly recommend stooping by and seeing them at MB of Brooklyn!

jturis

12 de feb. de 2013

In a tough time the service of this dealership and my Sales person Carol Morin did a fantastic job attending to my car related needs. My experience with Ms. Morin has been EXCEPTIONAL! I will definitely be recommending all my friends and family to at least visit this terrific dealership!

bmw360ci

12 de feb. de 2013

Have been with this dealer since they were Sovereign Motors for my last 3 cars and was a bit nervous when I heard they switched owners but was so happy to see Carol was still there as usual service went flawless car came back to me looking cleaner then it went in everyone was friendly and helpful

beeny

12 de feb. de 2013

I would recommend this dealership. Everyone is very courteous from the guys who take the car from you to the office staff. The waiting facility is clean with alot of reading material and a big flat screen tv. There is a complimentary food service area where there are tables to eat and drink. They also have an internet area that can help to keep youngsters entertained while they wait with there parents. Over all it is a pleasant environment.

akrayts

11 de feb. de 2013

My family has been working with the Mercedes-Benz of Brooklyn, specifically STEVEN SHLAYAN, for several years. Mr. Shlayan is a true and dedicated professional in the field! He is excellent in assisting with choice-making regarding car models/features/services; he is patient while working with difficult customers. Mr. Shlayan is reliable, honest (i.e. no stings attached) and a pleasure to deal with. We referred our friends to Mr. Shlayan, who became members of the Mercedes family (leaving BMW behind). My family highly recommends the Mercedez-Benz of Brooklyn, and Mr. Shlayan. Happy Customers of Mercedes-Benz of BrooklynThe Krayets Family :)

Misha12

11 de feb. de 2013

I've being a client of this dealership since 2002. During this time I've leased already forth car. It' s all thanks to great professionalism of Steve Shlayan. His advises, friendly attitude and support makes me to want to come back again and again. I would like to take this opportunity to thank Steve for his great work. I look forward to make deals with him again.

Lbakoss

11 de feb. de 2013

I give this dealer the high marks due to the exceptional service and overall experience I had for my purchase, and continue to have business with them . Lue Neng helped me with my old lease after the death of my husband and worked with me to get a really good deal, he is a friendly, good sales & leasing professional definitely I refer him to a Freind , I had the same experience with the product specialist Sabina Tajibaev when explained to me all the features so briefly. Thanks for both.

agerber4

11 de feb. de 2013

Mercedes Benz of Brooklyn and it's staff can be counted on to pay detailed attention to my needs when returning a current lease or leasing/buying a new one.

abaumval

11 de feb. de 2013

Since the moment you walk in to the dealership and sat down with a sales person you surrounded by friendly staff who will work with you to meet your needs and accomedate you . Steven has worked with me now in four different cars that I had leased from him and every time I has left the dealership with a big smile on my face in a new car that satisfied mine and my family's needs, next year I am going back to Steven to lease my next car.

ivannab

10 de feb. de 2013

Steve is a very professional person,very friendly,very responsible. He is ready to help you with any question that you have. Recently i got my 7th Mercedes and Steve is one of the reasons why I am continuing using this dealership.

pandasport

10 de feb. de 2013

As a client at the Sovereign Mercedes Benz (now Mercedes Benz of Brooklyn) for over ten years, I can say my experience there has always been outstanding. They exemplify the three-point Mercedes Benz star logo: exceptional products, exceptional service, and sales experience. From Christian in New Car Sales, to Lou Romano in Pre-Owned to Al Peri and Yetkin in the Service Department, I always look forward to my service visit. If you are a car enthusiast, the whole experience is wonderful. They really set the bar high, and why anyone would travel outside of the five boroughs to lease or purchase a Mercedes Benz boggles my mind. My time is worth money, and the convenience of supporting this local business always makes for a great experience.

yasdj

10 de feb. de 2013

Great used car buying experience, Bentley was very helpful. If you're looking for a new/used Benz don't go any place else. I highly recommend this dealership.

JoeR350

9 de feb. de 2013

We purchased our MB from another local dealership , and accidentally found ourselves at MB of Brooklyn & Met Carol Morin . Carols reassurance and hospitality which was followed by exemplary customer service .We have been going back to MB of Brooklyn ( formerly Sovereign MB) for everything having to do with our car since 2009 & have never been disappointed ! Every dealership should be like this !Thanks Carol !

lasik2001

9 de feb. de 2013

Great staff....Al, jorge, christian very helpful and professional. Upper management (Doug) was available to help out and found a car (G63) that i normally had to wait 4 months to get available for pick up in 3 days. Entire experience excellent. This was was my first purchase at this dealer and would recommend it 100%.

HYPADOGM

9 de feb. de 2013

My experience was excellent and I really appreciated how Bentley Lashley worked with me and my wife to make the deal possible. My wife is quite happy with the car and we plan to have a relationship with the dealership for the future.

aeggroup

9 de feb. de 2013

I'm a long time MB customer and when I need a new car - Diana and Christian from MB of Brooklyn is the best sales team.They are always straight forward with customers, giving the best possible price. Looking forward to lease my next car from this team.

clintmoody

9 de feb. de 2013

Bentley was honest from the start and finish of buying my vehicle. I look forward for my next purchase under Bentley cant wait until then!

italiantink

9 de feb. de 2013

Bentley was the most pleasant salesperson I've ever worked with. He was knowledgeable about the product and made me feel comfortable throughtout the entire experience, I would definately come back!

Quinteronj

9 de feb. de 2013

I was very satisfied with the experience. They had the car I wanted for a price I was willing to pay. Never felt pressured to make a decision. Thoroughly professional. I would go back there again.

Davis2022

7 de feb. de 2013

I have given this dealership a rating of great because the service is amazing each time I go. Not only that Bentley Lashley was an awesome salesman. He answered questions honestly at the time of purchase, after the purchase, and made sure to match me with a vehicle to fit my circumstances. I am totally impressed with his experience and the level of service given from this specific dealership. Whether sales or servicing my vehicle all staff professionals treat me as a younger person with the utmost respect. I am blown away each time I go there.

COACHBEE1114

7 de feb. de 2013

The staff at Mercedes Benz of Brooklyn was very accomendating, Lou Romano gave me the best possible price.My salesmen Bentley and Jerry answered all my questions I can't say enough about them or the store.Keep up the good work!

teejays459

7 de feb. de 2013

Mr Lashley is very knowledgeable of the product, and is a very dynamic salesman. He welcomed his customer in a very warm and friendly manner from the beginning, always ensuring that any question I posed, was answered forthwith, and honestly. He is a reliable, and enthusiastic individual, who gets the job done, and done well. I will have no problem recommending him to other clients who may have an interest in buying a Benz. I have no doubt that he will be an asset to the company. One other quality of note, is that Mr Lashley follows up even after the completion of the sale, to ensure customer satifaction, as well as to answer any questions of which there may have been any uncertainties

glendeluca

7 de feb. de 2013

Alberto the service crew and the rent a car rep were great. Next time will buy my Benz direct from Brooklyn Mercedes Benz.. Would recomend

jski701

7 de feb. de 2013

I've never liked going to dealerships, but Al is very knowledgable and has always been as curtious as he has been helpful. He makes automobile service and repairs a painless procedure, and may well have made up my mind for my next car purchase.Thank You,Very satisfied customer

rspermenter

7 de feb. de 2013

I have met with Mr. Lashley on several occasions, in need of help to purchase a new/ used vehicle. I can be very indecisive at times, but I see it as making sure I make the right decisions. Mr. Lashley's professionalism and patience far exceeded my expectations. He was always friendly, never pushy, and was able to answer all of my questions to my satisfaction. Mr. Lashley has raised the bar, and others should be held accountable to maintain it. Clone him! Thank you!R. PermenterA very satisfied customer!

EldarRakhamimov6515

7 de feb. de 2013

I came in on Saturday due to a safety warning on my car. They took me in without an appointment and had enterprise pick me up for a loaner vehicle. A few days later when the vehicle was completed, Carol Morin the service rep, returned my car in perfect, cleaned condition and took care of the balance due on the loaner as well. Over all, I was very happy with the service and professionalism of this dealership.

Ralphbk

7 de feb. de 2013

The reason why i gave this rating is Sovereign Mercedes-Benz is one of the best Mercedes dealerships in the state. You're not going to find a better dealership for a luxury car.The staff is second to none and the reliability and trust of the sales agents is on par with the quality of your product. You buy a luxury car you deserve a luxury sale - and that's what you get. Honesty and reputability are two of the most important things in buying ANYTHING and that's exactly what you're going to get at MB in brooklyn

BG1025

7 de feb. de 2013

Steve helped with the purchase of my first car (MB C300 4Matic). He was knowledgeable, friendly, and most importantly, patient, which is difficult when dealing with first-time car buyers. He was able to beat all comparable prices given to me by leasing companies in Brooklyn. He located a vehicle with all of the options I was seeking and in the color I wanted; what more could you ask for! I intend to continue to deal with Steve in the future and highly recommend dealing with him if you are in the market for a Mercedes Benz.

Glenn007

6 de feb. de 2013

Courteous and responsive service. Very knowledgeable and punctual. VIP treatment all the way from sale to service to lease return. Leased 5 cars over the course of 10 years and highly recommend it to all my friends and business associates.

Vickey99999

6 de feb. de 2013

Steve has always been a pleasure and a huge help to work with. He is great because he goes out of his way and helps me find great deals

cycheng88

6 de feb. de 2013

Recently just purchased a new car with the help of Johnny Chan. Johnny was extremely helpful and answered any questions that we had.Would definitely recommend him to anyone wanting to purchase a new car.

bb123456b

6 de feb. de 2013

Steven Shlayan the best always find right deal for all members if the family...Always very helpful to do the right decision. Will do business again. Highly recommend +++++++++

gusar999

6 de feb. de 2013

This was 3 car I bought from Steven. He is very knowledgeable, responsible and hard working individual. Will come back again and recommend this dealership to my friends.

NYEZLEASING

6 de feb. de 2013

VERY HELPFUL SALES PERSON DID SPEND A LOT OF TIME WITH ME IN THE END HELP ME AND SHOW ME ALL OPTIONS IN THE CAR I WILL REFER MORE OF MY FRIENDS AND FAMILY. 100% SATISFACTION AND VERY RECOMMENDED .

scacoilo

6 de feb. de 2013

Bentley is the best sales person that I ever dealt with over the years. He took his time to listen to my needs and made every effort to accomodate my requests. Not only will I recommend him to my friends and family, but will continue to spread the incredible joy that I felt in purchasing my new Mercedes-Benz. The staff was attentive and genuinely polite. Thank you Bentley for a job well done!

dandynyc

6 de feb. de 2013

The best dealership sales, service I have been with this dealership for 10 years. Excellent in everything I recommend this dealership to everyone. Thank you Steven Shlayan

JillianVita

5 de feb. de 2013

Amazing customer service, couldn't have asked for quicker or more professional service. I have leased an Audi in the past, and although their service was exceptional, the service I received from Mr. Lashley, Ms. Tajibaev, Mr. Shlayan, and Mr. Narula is second to none. Would HIGHLY recommend this dealership to anyone interested in purchasing a quality vehicle.Thank You, Mercedes-Benz of Brooklyn!-JillianVita Lore

Sam, Staten Island

5 de feb. de 2013

The service was excellent, Carol's prompt and curitious manner and knowledge was second to none, I highly recommend her and the dealership, I expect to buy two new cars this year from them

TommyPravda

5 de feb. de 2013

Al, is a great person deal with. Very friendly and helpful, makes my visits to the dealership a pleasant experience. My car is always fixed on timely manner and returned to nice and washed.

Manuel A Rodriguez

5 de feb. de 2013

My service manager is Carol Morin. She is the friendliest service manager one could have. When my vehicle goes there everything runs like clockwork. She is indeed an asset to Mercedes Benz of Brooklyn. I give her a rate of 5 all the way.

ronvaljr

5 de feb. de 2013

The entire experience was seemless. I left another dealership after 10 years and went to MB of Brooklyn for a better experience. I was not disappointed. On the service side they are extremly accomadating and easy to work with. Excellent. Thanks MB of Brooklyn.

daveCeePA

4 de feb. de 2013

I was in today for service for the first time ever...by luck I ended up with Carol Morin as my service advisor. I could not have been luckier,she treated me as if i were a member of her family. She was great... professional, courteous, and just a pleasure to deal with...it actually made me happy i bought my car there. Going forward I would want to make sure she was in before iI schedule a service...i know i an in good hands...thanks Carol

diva1521

4 de feb. de 2013

I have dealt with Carol for five yesrs. She has always made it easy for me to do buisness with Mercedes. Whenever I needed a loaner car Carol always made it easy and comfortable for me.

SLSAMG63

3 de feb. de 2013

After purchasing my first Mercedes, Alfonso Perri was my service rep. After speaking with him for a few minutes, I felt comfortable enought to ask him all the questions I had and he patiently explained everything. I did not feel rushed at any time as I have experienced in other dealerships. I think Alfonso is knowledgeable and an overall professional. Now that I live in New Jersey, Al is the reason I continue to service my vehicle at Mercedes Benz of Brooklyn even though there are two Mercedes Benz dealerships within a 10 mile radius of my residence. I have also recommended friends and they are also pleased with Al. To me having a good service rep for my Mercedes Benz is like finding a good physician for myself.

jhlerner

3 de feb. de 2013

I am a tough critic. I give this dealer the high marks due to the exceptional service and overall experience I had for my purchase, and, continue to have for service. Besides this review, I've told all my friends and coworkers about the extraordinary service and the quality of the people with whom you will work with over at MB of Brooklyn. Sonny put me in the exact car I wanted and worked with me to help me get a REALLY good deal. Sonny is a good guy and I'd recommend him to anyone, when I go to the dealer for car washes he always makes a point to say hello and talk a bit. His colleague Lou looked over my deal when I decided to make it a one-pay lease and he confirmed that everything was set up right, he is also a very knowledgeable guy who I'd be happy to recommend. Steve (Slava) explained the differences between the one-pay and the monthly lease, another of the great people I dealt with while there. The salesman and managers with whom I DID NOT work with were also extremely friendly, I think that MB of Brooklyn only hires good people! There is definitely a culture of excellence in this dealership and it shows in the quality of service. Anyone considering a Mercedes-Benz and lives within 300 miles of this place should seriously consider going there, while that may sound dramatic, I know the value of working with a quality dealership.

accars88

3 de feb. de 2013

He was randomly assigned to me when I walked in the dealership. I could tell that he wasn't very informative because he never mentioned anything about the car during the time I was in the dealership.

adrastosx

2 de feb. de 2013

I have just leased the Mercedes C-300 Sport Diana Chuisano this past week. I am very happy with all the information and expertise on this particular vehicle. Diana was very knowledgeable and helpful to all me and was able to answer all my questions. I will see her again when my lease is up.Brooklyn Mercedes gets a five star rating from me.Jeffrey ChristianosJoseph Carbone

arbatis

2 de feb. de 2013

Jorge Rivera is the consummate professional. He is knowledgable,polite, gracious,and efficient. My transaction with him was seamless. I was particularily conscious of the fact that he did everything that he said he would do...the first time, every time. This was greatly appreciated.

MatthewLembeck

2 de feb. de 2013

I purchased my C300 from Mercedes--Benz of Brooklyn and have genuinely enjoyed going back ever since. Their service is incredible and sales people are friendly, helpful, knowledgable and accommodating. When bringing my car in for service, I am always greeted with a smile and often engage in day to day pleasant conversation; everyone is approachable. The service manager and everyone behind the desk are friendly and understanding, always ensuring my car is serviced as quickly as possible and everything is explained to me. Christian Charvet (Sales Manager), Carol Morin (Service Advisor), and Ertan Jusuf (Asst Service Manager) have all been particularly wonderful. Thank you!!!

dpayne1058

1 de feb. de 2013

Getting my car serviced used to be a pain in the you know what. It all changed back in 2010 once I purchased my first Mercedes from this dealer. The staff is very polite and inviting. They answered any questions I had and escorted me to the waiting area where I was served REAL coffee (not that cheap stuff), with the option for a complimentary breakfast. There's also a few IPads available to help pass the time. Because of all this, I actually look forward to getting my car serviced and also to check out the new models. I'm on my second Mercedes lease from this dealer, and I'm already thinking about my third.

Profslr

1 de feb. de 2013

My service experience was great and on time. My advisor, Carol Morin, took care of my every car need. I was a very happy and satisfied customer. Mercedes benz of Brooklyn has a knowledgeable jewel.

nvluck

1 de feb. de 2013

When I purchased my car from Sovereign Mercedes Benz, currently Mercedes Benz of Brooklyn, it was a pleasure to deal with the sales representative. When the time came to service my car I met Alfonso Perri, and since than I have been lucky to have him as my service advisor. Al is always on the top of the issue, no matter how big or small, and I trust him with my car. Mr.Perri treats customers as though they are family. He is always professional, responsible and very knowledgeable. It is a pleasure to deal with him.

llembeck

1 de feb. de 2013

Quality dealership where customer service is so very important to them. Everyone, from the people who greet you at the door, to the sales and service folks are the absolute best that I have ever dealt with.

MRM 55

1 de feb. de 2013

I have been purchasing Mercedes Benz automobiles for 30 plus years. It has always been a pleasure dealing with all your employees. Everyone is polite, friendly and courteous. In my opinion, the service department is a key element in an ongoing relationship with the dealership. That being said, I have found Alphonso Perri to be the consumate professional. He returns all my calls in a timely manner, keeps me abreast of the status of my car, and makes me feel confident all my car issues will be resolved. He does so in a very friendly, reassuring manner. I have recommended many of my friends to Mr.Perri, and all have had very positive successful experiences. He is a gentleman and truly a pleasure to deal with.

zsmith

1 de feb. de 2013

CAROL GOES ABOVE AND BEYOND FOR HER CUSTOMERS WEITHER OVER THE PHONE OR IN PERSON, WE ALWAYS LEAVE WITH A SMILE. SHE ALSO ENSURES THAT WE GET THE BEST QUALITY AT RESONABLE PRICES.....I TOTALLY RECOMMEND THIS DEALERSHIP, I'VE HAD NOTHING BUT GOOD RESULTS AND HAVE BENEFITTED FROM BEING A LOYAL CUSTOMER.

BorisK

1 de feb. de 2013

I have been going to Sovereign Mercedes Benz of Brooklyn for many years. It is definitely a very friendly and pleasant dealership. However, I would like to say that I have dealt with Alfonso Perri for many years with servicing of my car. He always delivers when it comes to service, he is fast and efficient and makes me feel at ease that my cars are in good hands. I have 3 Mercedes's from this dealership and whenever I need some work on my cars, I know Al will be the first one to take care of me. He is friendly, knowledgeable and hard working. I'm always satisfied with the services he provides me for my cars. Al always goes above and beyond when it comes to taking care of his customers and no matter how busy he is Al will make sure you feel like you're a VIP client and take care of you. He truly is a standout employee of Sovereign Mercedes Benz, he should be a role model to how all employees should act and respect their customers.-Boris K

peter03

1 de feb. de 2013

I have purchased several cars from this dealership, and am very satisfied with them. I find the important part of any dealership is the service dept. I always deal with Al Perri, and I must say he makes everything easy for me. I am confidantthat when I leave my car for service everything will be done as he promises. He keeps me updated on the progress of my car and has a very helpful and outgoing way about him. He is the reason I continue to do buisness with this dealership and I would consider him to be an asset to whatever company he works for.

pjlogic

31 de ene. de 2013

The staff is very courteous & friendly. Whenever i have an appointment they are always quick & my car is always ready before the anticipated time. when i drive up to service without an appointment they have always took care of the problem and never turned me away. they are truly exceptional.

MikeMBGLK350

29 de ene. de 2013

I am a Canadian that made the trip 8 hours south to purchase a beautiful 2010 GLK 350. Due to my geographic location, I made the purchase on-line without ever physically seeing the vehicle. This was my first time making such a big purchase on-line and let me say how fantastic it was. The fact that I wired all the money to this dealership prior to seeing the vehicle speaks volume about the service I received from Jerry Petitto. He made me feel comfortable with the purchase and helped in all paperwork necessary for exporting the vehicle. When my wife and I showed up at the dealership, Jerry was waiting for us with breakfast and Ipads for us to relax. The vehicle looked so good, I would never have known it was pre-owned. It well exceeded my expectations. Spotless from top to bottom. I also want to give a special mention to the pre-owned manager, Lou Romano, who was there to greet us, answer all our questions and see us on our way. I will definitely purchase from MB Brooklyn again as this was a world class experience selling world class vehicles.Mike from Canada

kim G

6 de ene. de 2013

Wow its under new ownership and they changed the name to Mercedes-Benz of Brooklyn the new owner (Doug Wells) came out wanted to meet every customer and then I watched him just making things happen. My sales person Mario was great and so was the manager Steve.

DamarisWalton

29 de nov. de 2012

I purchased a 2006 Mercedes C280 from Sovereign Motors. This was my first car purchase. Not only did I feel that the vehicle was reasonably priced, but the sales rep, Peter was extremely patient and concerned with my overall satisfaction. Peter was always willing to answer my questions and accomodate my requests. A superb dealership!! Excellent service! Great purchase!

DesireeeBernstein

28 de nov. de 2012

I have been a Mercedes owner since 2008. My E350 has always been serviced at Sovereign Motors. I am a NYS Chaplain who lives to serve my community and others. As one who serves it's hard for me to serve myself. When my Benz needs service I need to know my representative serves me with the same intensity I serve my community. Carol Morin reflects the excellence of Mercedes-Benz along with the entire support team at Sovereign. Carol always makes me feel assured Mercedes-Benz Sovereign is concerned about their customers from start to finish. The service at Sovereign truly reflects the Mercedes-Benz name. Carol's knowledge of Mercedes-Benz shows me how much she loves her work and this is not just a job to her. There is a spirit of excellence which flows through the entire support team! Thank you so much, keep up the great work!

ssemenov123

21 de nov. de 2012

Exceptional service. I needed a new GL to replace my old one and Diana gave me exactly what I wanted and for the price I wanted. Very friendly and easy to work with. A truly 5-star service.

jan berry

6 de nov. de 2012

Peter is outstanding!He was very accommodating in facilitating the long distance purchase of my Mercedes from NY to FL. Always quick to respond to my requests, Peter made the entire buying experience a positive one. He would overnight necessary paperwork and follow up as needed on any concerns.Kudos to Peter and Soverign.I would definitely recommend working with them!

holyearth

24 de sep. de 2012

I purchased a 2011 Nissan Pathfinder from Sovereign (Peter). Being located in Florida, this was a long-distance deal and it went through perfectly. Peter expedited all the paperwork and took care of everything. A car carrier transported the vehicle from Brooklyn to us in West Palm Beach. We are very happy with our purchase and would recommend this dealership to anyone!

Nelop6

13 de sep. de 2012

We want to thank Jose Rivera for his professionalism, he worked with us in alot of ways and in the end my husband and I drove away with a new SUV. We love our vehicle and matches us well. So thank you Jose and to Sovereign.

Sponce9

12 de sep. de 2012

We saw a car we had been looking for for a while on Ebay, an older model Mercedes SL 500. The price looked high so we called Peter and he was more than willing to work out a deal with us. He helped us get it shipped it to Florida, got us a new set of owners manuals, and even helped us get compensated for some minor mechanical issues with the car. The car was represented nicely in the pictures and described to a T. A very pleasant experience!

mbfanatic

1 de sep. de 2012

If you are in market for quality vehicle such as Mercedes-Benz, do yourself a favor and go elsewhere...Prestige Motors, Ray Catena, Globe Motors to name a few. This place is basically a typical used car dealer wrapped in Mercedes-Benz logo pulling every tricks to rip you off in every corners. Rude and unprofessional sales people and even worse manager and finance guys will try to rip your arms and legs. Not to mention lousy service dept. also try to victimize you. STAY AWAY!!!

DeniseA1

26 de ago. de 2012

Diana , is awesome. She is very friendly and comfortable to work with. She took the time to explain everything and was available easily. I am enjoying my new car. I was treated like a queen and was well taken care of. I am so happy.. Denise

kellydavlos

21 de ago. de 2012

We got a beautiful E350 Mercedes from Peter at Sovereign, which we saw online. As straightforwardly told, he was upfront about the condition of the car. It arrived in mint condition, despite the grumpy delivery man. The car was subcontracted to be delivered by a logistics company that Sovereign chose. I can't blame Peter or Sovereign for the horrible service of the delivery company that was subcontracted, but they do not normally ship cars across the country. It just so happen that Sovereign had the exact model and features we were looking for, that was not available anywhere else in the country.Having had to deal/coordinate over phone and email, Peter made the process much easier since he was very responsive, despite the time difference between San Francisco and Brooklyn. He returned all phone calls extremely timely and all emails. As a Mercedes dealership, I think I was expecting exceptional customer service, but this was not the case here. I have high expectations though when it comes to customer service. Peter's service was good, but not exceptional. Exceptional customer service is providing the little things for customers without asking. It's the small details that count. (Example: He charged me for gas in the tank, and the was delivered with less than half a tank of gas.) However, we did not get the face to face interaction, and I think that makes a huge difference in building a relationship. Also, I think that there are sub cultural differences between us San Franciscans vs. Brooklynites. The service was not as friendly as I would expect, starting from the receptionist.Overall, Peter was a good representative, and we are very happy with our car!! Price was very fair.

rsterls14

8 de ago. de 2012

Peter was great to work with. I found the car I was interested in online and traveled from Wisconsin to pick it up and drive it home. Not only did I get a great price on the car, they put new tires and brakes on without me asking them to do it. I would highly recommend purchasing a car from Sovereign Motors as well as working with Peter. The only negative I would say and it isn't even that bad is that I had to wait a couple of hours for the car after I flew in because they were working on putting the brakes and tires on. But, I didn't mind waiting that long for that!

kellysingh

4 de ago. de 2012

I haved purchase new care from other dealership in the past, Nissan (Q56), Toyota (Lexus), Honda (Accord). When I am getting ready to purchase a new vehicle, I would set aside a complete day to get this accomplished. I saw the GLK350 fully loaded on the website. A year ago I decided that I loke the GLK 350 and that this will be my next car, however it was too pricy, as I wanted it fully loadedI then saw the GLK350 via Craigs list and ask my son to call and make an offer. He called back with a price that Peter quote to him. I could not beleive it.Saturday of that same week, we called Peter to let him know that we were comming in to purchase the vehicle. Imagine my surprise when we completed this process within 1 hour, we were now the owner for this vehicle.The day we went to pick the car up, we notice that there was a scratch on the hood, we were told that they would repair it, in the mean while we drove away with a loaner.For the delay in service Peter sent me a box of Godiva chocolate and was very apologetic.We finally got our car and we could not activate the Embrace for a few days. Imagine our surprise when I receive a message from peter stating that we would receive reimbursement for the 1 year of what the Embrace cost.We tell our families and friends, there is a HUGE difference in the service from Peter.We really did feel like a valued customerGreat Customer Service performed by Peter.

TALATSHAH786

26 de jul. de 2012

THESE GUYS ARE EXCELLENT ....... I JUST GIVE THEM A OFFER & TOLD THEM I AM SERIOUS BUYERPETER HELPED ME ALOT IN BUYER THE CAR VEN THEY FIXED FEW SCRATCHES FOR ME ... EVERYTHING WAS PERFECT & I WILL RATE THESE GUYS THE BEST ....... THEY TAKECARE OF YOU LIKE FAMILY ... THUMBS UP ..........

mcartagena

20 de jul. de 2012

I would never recommend Sovereign Motor Cars. I went in with a $10,500 and left with a lemon. They won't give me my money back.

SteveO114

19 de jul. de 2012

I have visited and dealt with numerous dealerships over the years and they were generally a bad experience. I was pleasantly surprised with Sovereign and especially Val. He was professional and friendly (not to mention humorous) throughout the sale. One week in and I'm glad I chose Sovereign and I love my new E350.

PCA Design

19 de jul. de 2012

I live in Maryland and purchased from Sovereign in Brooklyn having only seen photos on-line. It was worthwhile even considering the distance. Sovereign went the extra mile for me to feel comfortable with this purchase and I was very impressed with the entire buying experience and the sales representative Peter Quinones. I questioned something I saw in the listing pictures and Peter took close-ups and sent them to me via email. I had two concerns and Peter had them corrected and documented. Professional, courteous and most important to me; trustworthy.Thank you!Paul F. LandoPres./CEO PCA Design, Inc.www.pcadesigneng.com

Zenoveronica123

12 de jul. de 2012

Maureen was wonderful; I was going through a very difficult situation with my vehicle and she didn't stop helping me until she loves the problem. I appreciate her and the great service of this dealership.

E350-NewYork

23 de jun. de 2012

If you would like to lease a car and value your time, go to Sovereing Motor Cars Ltd. and meet with Val Sotir. Thanks to Val Sotir's professionalism, expertise and respect to his clients I was able to make an informative decision choosing the right car and lease options that work for me. Now,three month after I've leased a car, I can tell you, that I had a positive experience not only on the day I chose and picked up my car, but stil have it months after.

ecc1127

21 de jun. de 2012

Our experience at sovereign motors was fantastic, from start to finish with a great inventory to choose from. Peter was wonderful in assisting us with every step. The process was smooth and we ended up going home with the car we had originally planned on just seeing, all in the same day! We love the car and this experience was great!

heslopsa

18 de jun. de 2012

My husband and I had a wonderful experience at this dealership. Buying a car is a stressful experience and they fully alleviated all our concerns and anxiety. The entire teams appearred cohesive and worked as a single unit. They are truly professional group of individuals. They should be a gold standard for all dealerships.

Sabrina'sDad

10 de jun. de 2012

This is why the service department at Sovereign Mercedes exceeds expectations. My GL450 (affectionately known to all as Sabrina) needed to have her State inspection performed, and as always I reached out to my service representative Carol Morin for assistance. After accessing my file, she realized that I was also two weeks away from Sabrina's annual maintenance. My flexibility was limited since I had just started working at a new firm but the ever resourceful Carol provided me with a true win-win situation. Since she already had all of Sabrina's records, I told her about the minor items that needed to be checked. After providing her with my credit card information, she made arrangements for me to drop off my baby, sign my paperwork AND pick up a loaner vehicle with someone in the dealer showroom. Equally as impressive, she managed to have my State inspection and maintenance completed in time for me to pick up Sabrina the following afternoon. It is this type of personalized service that makes me proud to be a member of the Mercedes family. I hope those of you who get the chance to read this review give them a chance to show you how their personalized service makes this dealership truly unique.

alexamarion

24 de may. de 2012

Leased our ML350 in February. So far our whole experience has far exceeded our expectations. Christian & Lu were very patient and not over "salesy". John Denice recently took care of us for a leaky tire. I've never owned a luxury car before and my wife really had to twist my arm to get me to go for this. For me personally I may never see the value in paying so much more money for the car itself but these guys have really put the value in the service which has made me feel very good about this brand. When the lease is up we will be back for another car.

2012Ml350

22 de may. de 2012

We had a great buying experience at Sovereign Mercedes. Our sales specialist Jose Rivera was very friendly & knowledgable. We look forward to doing business again at Sovereign Mercedes in Brooklyn NY.C & S Roberts

asciascia

22 de may. de 2012

I worked with Jose on leasing my new E350. I was seriously over on miles on my 2010 350 lease. Jose worked with me to overcome that issue and put me in a 2012 with a lease program that more fits my driving needs while still paying a few bucks less than what I was. Thanks Jose!!

Gfuchs123

22 de may. de 2012

I have worked with Carol at Sovereign Mercedes for many years. When it comes to servicing my vehicle, she is by far the best advisor that I can ask for. Thanks for the great experience. George

Dmuller48

16 de may. de 2012

Peter Quinones, Is the bomb diggity!! I had a tough situation with the car I wanted to trade in. Several other dealers told me I could not accomplish the trade because i owed to much on my old car but Peter was patient and made all the numbers to workout for me. Now I'm happy because I really needed a family vehicle. My old car was too small. Thanks to Peter Quinones we can now ride in comfort! I will send all my friends and family to sovereign and the man they call Peter Q!!!! Thanks Pete!! Sincerely,A Very Satisfied Customer

amelyan

14 de may. de 2012

Purchased a 2009 CL550, beatiful clean car, Jose Rivera gave me the exact description over the phone and when i got there the vehicle matched it's description. Quick deal in and out, left very happy 5+++++++++ Thank you

Harleyfxdwgdog

6 de may. de 2012

Dealing with Soveriegn Motors was a great experience Becauce you see im in Michiganand they had a used truck that i was interested in and that is where Peter Quinones showed what a great dealer that Soveriegn Motors and the people that work there are Right from Buying the Truck to getting it shipped to Michigan and Following up as far as the truck has been loaded and is on the way to Talking to me when The truck was delivered to me Thanks Soveriegn Motors and A Special Thanks To Peter Quinones You Are Top Notch and I give you and Soveriegn Motors FIVE STAR RATING THANK YOU Blaine Chappel

dunasbob

4 de may. de 2012

John was extremely helpful in selecting the specific part I needed. He then obtained it and UPS(ed) it to me. John is a true asset to not only to Sovereign Motor Cars Ltd. but to Mercedes Benz in general. And we know that Mercedes Benz maintains a very high level of quality. John personifies that quality. Please extend my sincere thanks to John.Best Regards,Bob D.

lanatep1701

2 de may. de 2012

This is my second car from this dealership and my overall experience is great, starting from my previous car service. Making appointment is fast, confirmations are coming through email, phone, etc. When you are coming to the dealership you are treated as VIP (Guests lounge with TV, magazines, complementary breakfast, beverages). The quality of service is outstanding.Just wanted to say some more words about Daniel Lehrer. He is the main reason I leased my first car at Sovereign and now my second. I went through many dealerships and their sales reps and when I qualify Daniel as high professional I have all the reasons for that. He really knows his business, can answer any of your questions, and most important - he is the man of his word (beleive me it's a very rare quality among sales people). I recommended Daniel to all my friends and highly recommend him to all those who are seeking for first class car and service.Lana Teplitz, Staten Island, NY

jasper1963

30 de abr. de 2012

My story is unique. I have a neighbor that recently went through some hardship & asked if I would be kind enough to help her with a situation. We visted Mr. Rivera at Sovereign Motor Mercedes-Benz & within 1 day I was able to take ownership of her vehicle & relieve her of her added stress. I would reconmmend Sovereign & Mr. Rivera for his expertise, kindness & professionalism. Thank You Jose!

allisonmargolies

28 de abr. de 2012

My experience with Sovereign has been absolutely wonderful as well as with my sales person, Val Sotir. I would highly recommend anyone looking for a Mercedes to buy it at Sovereign. Everything went just perfect!!!Allison Margolies, Ph.D.Psychologist

EParmar

26 de abr. de 2012

Jose Rivera was great! Very easy to work with, got me a good price, and he worked with me till the very end. He also followed-up with phone calls to see how I was doing with my new purchase. I will def recommend Sovereign Motors to friends and family, and Jose is the go-to-guy.

lukasz

22 de abr. de 2012

Buying a car from this dealership was a pleasure. Jose is a great salesman worked with me till the end and made sure I was not only satisfied with the deal but with the car as well. Now I am a very proud owner of an Sl 500. thanks Jose for making it happen!!

mtkblue

13 de abr. de 2012

My husband and I have beeen looking to trade in our R350 for and E350. Went to the original dealer (Ray Catena) and it wasn't a very friendly environment for a trade in as it was when we bought our original car. Needless to say we left. Months later my husband said lets try Sovereign Motors in Brooklyn and we did. It was the best experience we had! Everyone was was very personable and our Sales person Jose Rivera was exceptional in understanding our needs and wants. He went out of his way to make sure we got what we wanted and that it also met our budget. Thank you Sovereign Motors and Jose for the great experience for our trade-in!!!! I would recommend the dealership to anyone who is interested in purchasing a benz!!!!!.

Stelianaandersen

12 de abr. de 2012

I went to my first dealership which was Sovereign and I didn't even consider going anywhere else. I felt very comfortable from the moment I walked through the door. Val Sotir was especially helpful and kind. He made sure all my questions were answered before I made my purchase. I felt no pressure. He made the whole buying process quick and easy. I got the car I wanted with all the features I wanted. I'm very happy with my C300 and when it's time for my husband to buy a car in a few months we know exactly who to go see!

Mkalloo

12 de abr. de 2012

I've had the best experience with purchasing my car with Sovereign Mercedes dealership. It is one of the best and I would highly recommend them. I love the fact I have a great sales representative named Peter Quinones who has helped me a lot with the details of my car. This rep provides the best customer service and I am happy I made the decision with going there.

aminto

4 de abr. de 2012

I had checked Sovereign's website for CPO ML350's. I did find a few that I wanted to check out. When I left my house on Sunday with the intention of looking at some vehicles, my husband said "where to first"? Right away I said Sovereign. I have purchased from them in the past. Upon arrival, my husband and I were introduced to Val Sotir. Val is a very nice guy. I showed him my researce on their inventory of CPO ML350's. He showed me a few. It didn't take long for me to find my vehicle. I didn't know I was going to seal the deal that day....but I did. Val made that the whole transaction so smooth. He explained everything in great detail. I never once felt like I was being pressured or taken advantage of. I would definitely recommend friends and family to Sovereign Motor Cars Ltd in NY and especially to Val Sotir. I had an excellent experience and I love my new CPO ML350. That is why Sovereign and Val Sotir gets such a high rating from me.

dagbara

26 de mar. de 2012

From the very first moment I stepped in to see Mr Peter Quinones, he made me feel right at home, I was dressed very casually but he treated me like VIP right away, I got first class treatment even before the price was discussed or my credit check was done, Mr Quinones was polite, knowledgeable and very proffessional in every aspect of working with me, when I finally made my choice, everything leading to driving off in my dream car was effortless and pleasant, from the fact that the car had a full tank of gas, to the fact that registration and plates were taken care off. Also highly appreciated was the reasonable dealer fees,all in all, less than $200. Most other dealers charge upwards of $300. Mr Quionones is a gentleman before a salesman, thanks to him, I will be a repeat customer at this dealership and will definetely recommend this dealership to anyone seeking to buy a car.

SLorito

24 de mar. de 2012

On January 16, 2012 I picked up my new Mercedes-Benz GLK 350. Ms. Diana Chuisano was my sales person. She made the total experience from first discussing the purchase of the car to picking it up a positive experience. Her professionism and customer focus made this the best experience for all of my new car purchases. In addition she has maintained contact with me to assure customer satisfaction. S. Lorito

Tani123

23 de mar. de 2012

I recently leased a C class from Peter Q. And it was smooth and easy and hassle free. Peter is a consummate pro and made me feel completely comfortable. I enthusiastically recommend Peter Q and the Sovereign dealership. Tani P.

bklynfan

22 de mar. de 2012

I recently took my Mercedes in for its routine 10,000 mile service . As always, the service was friendly, prompt, and certainly exceeded my expectations! In particular, Carol Morin's professionalism, attention to detail, and friendliness made the chore from my busy schedule a pleasant one. Carol was right on the mark with her estimated time for the job to be done (about one hour). Even the employees who were not helping me directly were courteous, whether by a verbal hello or a smiling acknowledgement. Also, the waiting area was conducive for laptop tasks (wifi service there is great btw!) or for just relaxing and watching television with their complimentary beverage and light breakfast. I even found the scheduling of the appointment to be quick and accommodating to my needs.The luxury and dependability of my E350 and the consistent positive experiences I have at Sovereign whenever I need service have made me a customer for life with them.

LJMoser03

22 de mar. de 2012

I love my 2012 C300! The craftsmanship, quality, and comfort live up to the exceptional Mercedes reputation. This is my third C class car, but my first shopping experience with Sovereign. It was a true pleasure working with Daniel Lehrer. He is professional, courteous, and made my car shopping experience that much more enjoyable. He offered me beverages and food, to make sure that I felt welcome and comfortable. He answered any and all questions I had, no matter how trivial, and kindly and patiently walked me through the process of leasing a car. I could not speak more highly of him, and when I refer friends and family to Sovereign, I will definitely tell them to ask directly for Daniel.

phyllis bishop

21 de mar. de 2012

Carol morin, my service representive is a excellant representive for mercedes benz, i'm always very please with the quality of service that she always gives me. its because of unconditional customer service that she gives, that makes me want to stay in mercedes benz.

Joseph Gulinello

17 de mar. de 2012

I have used Sovereign Motor Cars for the past seven years. Carol Morin has been a consistent caring and credible service representative. She is one of the reasons I keep coming back for service. I have never had an issue that she could not solve for me. She is an asset to Sovereign.

mk060

15 de mar. de 2012

Carol was extremely helpful in terms of keeping my C300 up to date with all the servicing necessities. She was very personable and engaging and I definitely will be returning to Sovereign Motors for my next MB.

MGLEIZER

10 de mar. de 2012

AWESOME EXPERIENCE LEASING MY 2012 C300 4MATIC. THE SALESMAN WAS GREAT, UPFRONT, AND VERY EASY GOING, NOT PUSHY UNLIKE OTHER DEALERSHIPS AND THE CUSTOMER SERVICE WAS GREAT. THEY OFFERED A HIGH RISE OF SERVICE QUICK HANDLING. I WAS DRIVING THE CAR WITHIN LESS THEN 3HRS. SPOT DELIVERY. THE SALESMEN WALKED ME THRU THE CAR PRIOR TO DELIVERY EXPLAINED EACH AND EVERY CONTROL IN THE VEHICLE. HE PROGRAMMED ALL MY PHONES, PRESET MY RADIO STATIONS, TOTALLY UNBELEIVEABLE. TO ANYONE OUT THEIR WHO IS WILLING TO RECIEVE THE ULTIMATE CUSTOMER CARE YOU MUST VISIT SOVERIGEN AND ESPECIALLY STEVEN FROM SALES. HIGHLY RECOMMMEND HIM. DISGRAD ALL THE LEASING COMPANYS GO DIRECTLY TO THE DEALER AND RECIEVE THE UTLIMATE EXPERICNE.

Gail926

9 de mar. de 2012

I purchased my ML350 about two years ago, and honestly believe this was one of the best decisions I have made. Carol Morin was the service advisor assigned to me, and two years later she is still the same courteous, caring advisor she was back then. Carol makes you feel like more than a customer, you are made feel like part of a family. This particular dealership is not close to my home. I actually bypass several dealerships to come to Soveriegn, because of the outstanding service that Carol provides. She goes above and beyond to ensure customer satisfaction. Carol is an asset to Soveriegn motor cars, and as long as she works there I will continue to service my vehicle there.

Diane%%%8

7 de mar. de 2012

I blew out 2 tires on March 5 after business hours---car was towed to dealership and Maureen called me first thing in the morning to let me know everything was ok---it's March 7th and i have my car back great service!!!!!

Bruceg784

1 de mar. de 2012

My contact with Moe Suso has been an excellent one, and I would recommend this dealership to anyone interested in purchasing a vehicle at Sovereign motors. I have purchased several vehicles at Sovereign motors, and have the distinct pleasure of dealing with Moe Suso, and consider him an outstanding salesman. He takes pride in helping customers with their interest in purchasing Mercedes-Benz vehicles,and makes a concerted effort in caring for people. The service department is outstanding as well. I recently purchased a 2012 E350 Mercedes-Benz from the dealership, and found the delivery of it outstanding. Mr.Moe Suso,who was my salesman made sure that everything was perfect,and followed up on my customer satisfaction. The managers are to be congratulated as well for their fantastic interest,and concern. Sincerely, Dr.Bruce S.Goldberg

DionneG

1 de mar. de 2012

Michael King was my sales rep and I had a very pleasant experience with him. I told him what I wanted and the price range I needed and he came through with the price and some additional options as well. This is my 4th MB and I have never had a better experience than with Mike. Communication was great.

jbianco2244

28 de feb. de 2012

I was in the market for a new car. I wanted to trade in my Escalade, and wasn't sure if I wanted a Benz. After meeting with Diana and test driving several cars. We finally found the right fit. Diana was very professional, patient, informative, and a pleasure to do business with. You guys rock at Sovereign. Love my Ride E550 sport.

ncampbell

27 de feb. de 2012

Diana and Sovereign were extraordinarily helpful. They made it easy to make such a large purchase. I know why my father has been going to them for years. The vehicle I got runs well and whenever I have a question, I am comfortable contacting Diana for support. I am a Sovereign fan and have suggested that friends looking for a new car visit this dealership.

Mohamed1

25 de feb. de 2012

Val Sotir was very helpful and was able to make me a good deal,I almost decided to wak out and take my deposit but he and his supervisor offered me a huge discount and it worked out great!

jjjprom

24 de feb. de 2012

I had the task of finding a good used Mercedes Benz for my employer's daughter, and I found Sovereign Motor Cars, Ltd via internet, approximately 500 miles away from where I reside. Mr. Iengo was so very helpful and actually took pressure off me with the way he handled the process from beginning to end. Not having seen the car myself, I felt responsible should the car have not been the way it was discussed with me. Well, I worried for nothing because the car was everything he said it was and my employer's daughter is thrilled with it. Thank you Mr. Iengo and I hope Soverign Motor Cars realizes what they have in him as a representative of their company.Regards,Joyce

Benz11218

24 de feb. de 2012

I walked into this dealership and walked out of the dealership with my new Benz the next day. Great customer service and Mr.Val The salesperson who one of the best salesperson I ever came across!

special007k

22 de feb. de 2012

Sovereign was the 4th Mercedes Benz dealership in the area I visted while searching for my Certified Pre Owned ML350. I had been in the market for a CPO luxury SUV and narrowed my search down to the ML350, I knew exactly what I wanted. However, I found the 1st three dealerships greeted me with arrogance, pressuring me to buy something I didn't want or were demonstrating sleazy sales tactics on me. Diana Chuisano was my salesperson she was professional, knowledgable and pleasant. Diana and the Sovereign team have exceeded all my expectations. I have and will continue to recommend Diana to all my friends and colleagues. I couldn't be happier with my new car!!!

clk500

21 de feb. de 2012

I bought a 2005 Mercedes Benz CLK500 from Sovereign Motor Cars in Brooklyn. The dealership was beautiful. I came out of a 2004 Acura TL and you cant even compare the two. The Mercedes is much more powerful and handles amazing. I bought the car for under $15,000 but everyone thinks its a $50,000 car. I get compliments all the time,The salesman who sold me the car " Lou Romano " was very profesional and was not pushy . He negotiated a fair price and is still helping me out to this day. Lou had introduced me to the parts department and the guys there were very cool guys.. The mechanics there were very down to earth and were very helpful.I have and will continue to recomend Sovereign and Lou Romano .

u892356

19 de feb. de 2012

The only thing I can criticize, is this form for not allowing me to award a value higher than "5".Although I am a platinum member, I actually chose to make the trip to the service location instead of utilizing the pick-up/drop-off service, solely because from the moment I arrive, Im treated like royalty.Id love to know what Sovereign MB is slipping into the coffee of their employees, because Id sure like to have some. I began my day there at the desk of Sovereigns service rep Carol Morin, who was extremely attentive to my needs, well focused, upbeat, polite and knowledgeable. If this was not enough, to my welcomed surprise, when my car was ready, I was greeted by a cheerful and extremely knowledgeable service engineer by the name of Steve Bylis, who discussed the service in detail (in technical terms that I was able to understand), noting where I currently stood and what the next steps were, with pros and cons for available service options.Both, the assigned service representative and service engineer exhibited patience of a Saint. Although I posed numerous questions, consuming probably a fair amount of their valuable time, they never once gave me any indication that they were rushing me along, were uninterested or annoyed.I was truly saddened when my vehicles service was completed and the key then handed to me, because it meant returning to the "real world", outside of Sovereign MB, where life and people are less kind and accommodating.I thoroughly enjoy being treated like Im Sovereigns ONLY customer!

angelasun

13 de feb. de 2012

I was shopping for a new car and e-mailed several dealership in NY/NJ area. Peter was among the few who actively followed up with me and tried hard to find the best match car. Once you reached an agreemnt on price, they work very efficiently to put all documents in order and there was no hidden cost or false promises. I picked up the car in three days and everything was up to my expectation. No one knows which dealership will offer you the most competitive price, but I'd certainly recommend talking to them.

ACC3

12 de feb. de 2012

My parking garage damaged my brand new ML350 (2012) and Carol was great in helping me get the part needed and the car repaired. I was very satisfied.

MIKEYGEE

11 de feb. de 2012

SEE MAUREEN FOR GREAT SERVICE GOT MY CAR IN AND OUT AS PROMISED. GOT ME APPOINTMENT FAST . I WAITED FOR CAR AND KEPT ME INFORMED. I RECOMMEND THIS MERCEDES DEALERSHIP

RonnieD12

10 de feb. de 2012

It is a pleasure to deal with Carol M, she always goes out of her way to ensure my service visit is productive and complete. She always goes over work that has been performed. When I needed to have body work done she followed up with the body shop to ensure quality work was done. Always called to give me updates. I have been to many dealerships for service and the consumer focus at Sovereign surpasses them all. Thank You Carol!

Profslr

9 de feb. de 2012

First and far most, the service representative was excellent (Carol Morin).Very friendly, and evplained everything. Service of my vehicle was great. The quality of work fantastic. very satisfied.

jacknati1

8 de feb. de 2012

if you didn't purchase the car from them they would give you the worst treatment , my car is being sitting there for a month its only 12k miles and they don't want cover it under the warranty , because they claim that the fuel was tested and it has bio diesel, and the engine needs to be replaced , also i no warning sign or check engine . they recommend me to do insurance claim because that the only way to get it fixed , now after all , they don't even want to give the insurance the fuel test they gave them repair order and they keep giving me the run around , and they claiming that mb usa has the fuel test . i called mb usa and they said we don't have it , so bottom line is they all bunch of liars they just want to rip you off because you didn't get the car from them .they don't even want consider any courtesy since i had 4 mercedes since 2003.

Twogood

8 de feb. de 2012

I have given the rating I have because the person that I deal with is absolutely wonderful. She is knowledgeable, friendly and assists her customers fully. The atmosphere of the dealership also is professional and warm.

ediaz25

8 de feb. de 2012

Weve dealt with several dealers in the past, and I must say none compare with our experience at Sovereign Mercedes. Right from the start, every employee of Sovereign was both courteous and helpful with our questions. From the receptionist through the service personnel, they all exceeded my wifes and I expectations. The entire process from start to finish was the most relaxed and organized we have ever experienced while attempting to lease a new vehicle. Jorge was very professional, courteous and extremely knowledgeable throughout the whole process. We would recommend Sovereign Mercedes to family, friends and clients alike.

markshprinzes

3 de feb. de 2012

Great dealership and great service department. Carol always goes out of her way to make our service great! its is always a pleasure to use them!

Nancy Hahn

31 de ene. de 2012

Excellent service and quality work. Very friendly staff, who make every customer feel important. They are very accommodating even without an appointment. Atmosphere is pleasant. I would recommend this dealership highly.NHahn

BertieF

27 de ene. de 2012

I've owned several Mercedes and I love them all. It's so nice to work with people that know about the product they sell and service, and I was so pleased with my last experience that I wanted to write this review. Jay Belsky was great to work with, and I've been very pleased with my experience in working with Sovereign.

Action1212

27 de ene. de 2012

I had a wonderful experience. You are all so helpful and I appreciate your honesty. Jason was a doll and I appreciate his recommendations. Thanks!

Saige

27 de ene. de 2012

As always superb service as I've come to expect. There is never a question -Jason Belsky treats the customers with respect and is able to handle any situation that arises in a professional and courteous manner. This is what Auto dealer service is about - others should aspire to the level achieved by Jason. Every aspect of the experience I had with Sovereign Mercedes-Benz exceeded my high and uniformly difficult to meet expectations. I was treated exceptionally well. I will return for service and start there when it eventually becomes time to think about a new vehicle --

duffe9251

27 de ene. de 2012

On Tuesday, January 24, 2012, I had an appointment for 7:30 A. M. for a welcome visit. Ms. Morin within 5 minutes came out to take care of me. She was pleasant, cordial and very professional.I enjoyed my visit with Carol.Thank you.Marie Dufresne

1benz

26 de ene. de 2012

My Experience with the Service Department lead by my Service Consultant Carol Morin has always been flawless. Carol is always extremely professional. She very courteous, and well attentive to my vehicle's service needs. She informs me each step of the way in what she's doing; and, explains why or why not.

matlas

26 de ene. de 2012

Sovereign MB is a class Dealership. This is my third MB purchase. My first with Sovereign MB. My purchase experience could not have been better. My Salesperson Carla created a relaxing and stress-free environment. My Experience with the Service Department lead by my Service Coordinator Carol has always been flawless. Carol is always very courteous as well as attentive to my vehicles service needs. Of all the car purchases and service appointments I have experienced Sovereign MB is the best.

Emain827

26 de ene. de 2012

I have been w/ Sovereign for over 10 years & purchased 4 cars already. Carol has been my service advisor for the entire time. She has servicedall 4 of my vehicles, everything from body work to routine maintenance. She is by far an outstanding service advisor! Always professional, courteous& attentitive to my needs. Also she is always reliable, understanding &guides me every step of the way w/ my automotive issues. I also forgot to mentionthat I recently moved to West Islip, which is very far from Brooklyn, howevermy relationship w/ Carol, my sales rep Mario Castelli & Sovereign motor cars will always bring me backto this dealership : )

ekatz4000

25 de ene. de 2012

I remember the first time I went to Sovereign for service and being introduced to Carol. She didn't even know me, and yet she treated me like a special guest. Wow! That never happened at any service department of the other types of cars I owned in the past. I don't mind going there, because I know whatever the problem is, it will be taken care of fast and efficiently. Carol is the reason why my husband and I lease our two cars from Sovereign Motor Cars.

Afik91

24 de ene. de 2012

Love this dealership. My family and I have been dealing with Carol since our first Mercedes-Benz. We now have 4! She's the best. We are treated like family by her. Shes very friendly and always has a smile on her face. She's always on time when it comes to appointments. She let's me know right away when my car will be ready. She even goes out of her own way for other mercedes benz related reasons for me. I never have to wait extra and useless time. My family and I get taken care of by Carol extremely well. I'd recomend her to everyone who needs service.

Bs3826900

20 de ene. de 2012

Sovereign is wonderful and Carol is absolutely fantastic. I have never experienced such dedicated personal and caring service from any other dealership and certainly from a service representative. It is because of Carol and the Sovereign team that I keep coming back for not only my cars, but my service. In today's day and age of outsourcing and impersonal service, it is so refreshing to be able to have the warm and special relationship that Carol and Sovereign provide. Thank you Sovereign, thank you Carol.

SLorito

20 de ene. de 2012

I am retired and buying a new car is a major project for me. I was thinking about buying a new car for about 2 years now. I have done extensive research prior to making my decision via the internet and visits to dealerships. I decided that the Mercedes-Benz Glk 350 was the best value for my money given my criteria and price range. I have never owned a Mercedes so my expectation of the car, the dealership, and the sales person was extremely high. I was/am extremely surprised that not only did they meet my expectations but also exceeded it.First I had already decided on the model, options, and price range. I was completely open with the salesperson and presented my information. The salesperson reviewed my information with her manager and within a short time we had an agreement on price and the paperwork was processed. There was no hassle, long debates, or need for multiple visits; it was a wonderful experience.Secondly since the car was not available at this dealership, an inventory search was conducted. This person kept me informed of the inventory search and there was never a need for me to make a follow-up call to her. In the follow-up with their finance manager, no pressure was used to select additional coverage. The sales person and finance manager merely recommended curtain packages based on their experience. What a nice feeling knowing that their concern is first their customer. Thirdly the day that I picked up the car was smooth and professional. Everything was prepared ahead of time. The salesperson took her time to explain everything and answer all my questions. The salesperson treated me with the same courtesy and professionism as if I had just walked into the dealership. Finally, I have purchased many new cars over the years, but this experience of buying a Mercedes-Benz from Sovereign Motors was the best. From first walking into the dealership to driving away with my new car was a positive experience. I have no doubt that the service and support will continue. Let me add one final comment, the sales person took the time to introduce me to her managers, and other sales personnel offered their congratulations to me. They really make you feel important and like family.

Mashkullia

19 de ene. de 2012

This dealership offers great service, price and consistency. I feel secure and safe when driving my car because there is always great customer service. If there is an issue or concern, i know that everything will be taken care of. This dealership is beyond perfection.

daracc

19 de ene. de 2012

I Have worked with Carol Morin for over ten years now, she has serviced all three mercedes, that I have owned. Carol is always extremely professional, extremely courteous, extremely helpful, and makes me very comfortable when I am in the dealership. She has me in and out of the service center in minimal time, which I really appreciate. I have recently moved to Staten Island, and Sovereign is not always the most convenient dealership for me, but I use them, because of my relationship with Ms. Morin. Thank YouDarren Accles

gswatts26

18 de ene. de 2012

I have been a loyal customer of Sovereign Motors for many years. Carol is an excellent service manager. She is very courteous. She takes care of all my vehicle servicing needs. I would highly recommend her to present and future customers for service at Sovereign.Gregory Watts

Fit4life29

16 de ene. de 2012

I have been working with Carol for many years and am very pleased with the service I receive at Sovereign. Carol is always on top of things, I am able to get my car quickly, the work is great. I will continue to be a sovereign customer.

Sabrina'sDad

13 de ene. de 2012

I am the owner of a 2009 GL450 and have had all my service work done at Sovereign. My service representative Carol has been handling my account since my second visit and she has always been extremely accommodative in scheduling appointments, providing loaner vehicles and helping me with last minute emergency service. Recently while on the highway, I received a message about a problem with my ABS and stability control. A few minutes after speaking with Carol, I was on my way to the dealership for emergency service. It turns out that one of my sensors had malfunctioned making regular driving conditions extremely hazardous. Without the dedicated work of Carol and the service department at Sovereign the outcome might have been much different. As long as I own my Mercedes, Carol and the team at Sovereign will always be my first call.

dnablessed

12 de ene. de 2012

I just recently leased a new 2012 ML350 from the Sovereign Motor Cars Dealership and I must say I am very pleased with the experience. Peter Quinones was a very pleasant salesman to deal with and made the whole transaction very smooth an enjoyable. The dealership gave me everything I asked for and found the car I wanted in 5 minutes. I would definitely recommend this dealership to anyone. I found it kind of interesting that the majority of people looking to buy a Mercedes in this dealership were russian just like myself, but I can definitely see why we love our Mercedes. The new ML350 is simply amazing. It drives like a sedan and gets better gas milage than my Infinity G35XS that I previously had with the room of an SUV. I love my new car.I dealt with a Leasing Company before and Peter was able to get me a better deal than the leasing company with this new car. The other problem with Leasing Companies is if they get their car from another state and you live under 75 miles away from that dealership, you'll have to drive there to return the car. I had to drive my Infinity G35XS all the way to NJ from NY (45 miles) to return it which was very inconvenient. No other dealership wanted to take back my leased car. But this time I know when I need to return my car, Soverign is 5 minutes away from my house so it's much more convenient. If you live close to Soverign, don't go anywhere else. This is hands down the best dealership in Brooklyn.

mark12345

3 de ene. de 2012

Sovereign Mercedes Service Center is THE worst service center I have ever been to.The 1st time I've been there, with a problem with shocks, they returned my car with a detached muffler. It rolled out of the shop sounding like a tractor. The supervisor looked right at it, walked away, and went home. "Sorry, it's Thanksgiving" was the response.The 2nd time, I bought the air pump, which turned out to be faulty, and was told that they have a policy of no exchange on electronic components, which is fine with me, but I would have to install it in the car and bring the entire car to be serviced under warranty.Eventually, I was told that the pump is OK, and $ 139 later, I replaced their faulty pump with another pump, and everything was fine. They saw it, they admitted it, but still would not exchange the faulty pump.My guess is, ripping off customers like this is the only way for them to make a living. What a SHAME!I have owned Mercedes cars for several decades, and would not recommend Sovereign to anybody.

AndreSchwartz

3 de ene. de 2012

WOW, Where do I begin. Horrible!!! Disgusting, Low class! I live in Brooklyn and bought my previous five cars either out of state or through a Leasing Company. This dealership just gave me a fresh reminder as to why. I was given a very good deal on a Brand New Mercedes GL450 by a leasing company. I figured the Leasing company is a broker and has to make their markup, so why not go directly to a Dealer and negotiate a better deal. I scheduled an appointment to Sovereign Mercedes and came in. I was greeted by a receptionist at the front desk and checked in. I was told to wait a couple of minutes for a salesman. After 15 minutes of browsing the showroom I asked the receptionist if the Salesman is coming. She seemed dumbfounded. Then she remembered and apologized saying "this is why I do not do front desk". Then went along how she is not a regular receptionist. She totally forgot to let the salesman know I was there. Finally a salesman came out, shook hands with me then introduced me to his young female associate, who would be helping me. We took a test drive and I told her about previous quotes that I have received. Right of the bat I was told their deal will not be as good as a leasing company. I asked why, and it's because of the "after sales service" that they apparently provide. I told them I was only interested in the car and not after sales service. Finally they said that they will meet or beat any quote I received if I showed them on paper and if I refuse after sales service. Such as carwashes etc. The next four days I received numerous calls from Sovereign Sales associates, people I haven't dealt with at the dealership, asking me how I was treated and if I was ready to buy or why I haven't yet. I said I was, if the numbers are right, every time. Finally, on the last day of the Holiday Mercedes Sales Event, I got a call from my sales girl saying she found me a car. Well, the deal was for a lease that was over $250 a month more, with higher out of pocket than the quote I just received from an out of state dealer in Ohio for a similar MSRP car, as well as over $240/month higher than a local leasing company. She said she will try to do better and call me back. In about 5 minutes I get another call from Sovereign, this time from a Salesman I never dealt with before. The first thing he asked is "when is the bus to Ohio" I figured I'll let that slide if the numbers are close. He started working on the price and in the meantime asking me If I was in sales, as if that mattered. Very cocky guy. Finally he started asking me about the deal I was quoted by another dealer. I gave him the numbers; MSRP, cap cost, residual, money factor. He then said "Oh you are one of those guys with computer programs that calculates everything" I said yes I'm one of those but I can do the deal on paper. Then he said for me to be careful if I didn't get a Vin # from another dealer. When he finally realized that I'm not willing to pay substantially more, he stated "we don't need customers like you" and hung up the phone. This is exactly the reason why I never bought a car from a Brooklyn dealership. Since the days of Crazy Eddy, not much has changed. You'd be very mistaken if you think that in this day and age of the internet, reviews and so many tools available to the public, there would be a level playing field, there would be no place for crooks and shady dealers. You'd be very wrong. I don't normally write reviews, but my experience at Sovereign Mercedes compelled me to write this. Do yourself a huge favor if you are thinking of buying a Mercedes, stay away from this dealership. Don't even do a test drive here. I don't even service my car in Brooklyn. There are plenty of great dealers and leasing companies out there. Find them on the Mercedes Boards or call around NJ/CT. One last time, Stay Away from Sovereign!

sally.y

23 de dic. de 2011

Whole experience was honest friendly and respectful. When he couldn't find me exactly what I was looking for because I was being overly picky he stayed at it and found it. he got the car to me in record time and explained everything. The entire dealership is first class and we look forward to recommending them to our friends and colleagues.

raratovs

28 de nov. de 2011

I have 2009 ML-350. Went to Sovereign for simple issue - keys stop working. Didn't get a loaner car either. These people took half of a car apart to determine that it's a bad SAM module, blame it on the water leak, refuse to fix it under warranty and charged me 5 hours of labor ($125/h) for diagnostic. Once I refuse to pay since they didn't get my permission to do all this labor that doesn't cover by warranty they refuse to give my car back until I pay. After multiple calls to corporate they drop price to $250. Stay away from them at all cost. They don't know what they doing and it's a bunch of crooks.

cdhicks3

12 de nov. de 2011

My wife and I were first time mercedes benz clients so we were very price conscious and admittedly demanding. Peter Quinones was quite frank in informing us that he could not meet our demands, so we left. A few days later he contacted us and said he might have what we were looking for. As it turns out he found exactly what we had in mind so of course we demanded an unreasonable price. In the end we got the car we wanted for the price we could afford and Peter hasn't lost his job so i guess it was good across the board. Seriously, we dealt mostly with Peter so this observation is mostly of him. He was a pleasure to work with. We will rate the dealership as a whole as we become more acquainted with it. I would violently urge potential buyers to contact Peter.Quinonesatsovereignmb.udccrm.com

lana345

6 de nov. de 2011

We want to Sovereign Motor to interest lease a C300 class. A nice salesman name Moe tell us about the car and give pricing not too good. Then a guy name Edward come into the glass cube and tell us we are not real buyer and get out! He tell us, get out! We are real buyer at Ray Catina and love our C class. Most rude people at Sovereign- Be Wear!!!

barlet01

19 de oct. de 2011

They are the most professionally run luxury car dealer in Brooklyn. The sales force is motivated and accommodating. It's a pleasure doing business with The GSM Edward Moore. Sovereign will be the only place I will purchase a Car or an Suv in the future. I purchase all my BMW's at Life Quality BMW but since Jan. 2011 they made upper Mgt changes, they were a "Center of excellence" Center but now its like dealing with a going out of business Chevy dealer. Sovereign is now the Brooklyn Center of Excellence. One thing I didn't mention before the price was fantastic!!! Keep up the Great work.

ak1610

6 de oct. de 2011

every time I go there setvice is superb and no waiting time at all. They all very friendly and helpfull. The dealer I worked with is Steven Shlayan-he is super professional and really knows the product-Mercedes cars! Thank you Steven for your great work! Andrew

Christine521

5 de oct. de 2011

To date this is my 4th Mercedes Benz from Sovereign Motor Carsin about 8 years and from the beginning to the end my experience with Sovereign has been aces. My salesman is Mario Castelli who is the utmost professional and knowledge. The reason why I first tried Sovereign was because of the unprofessionalism at Ray Catena and once I met Mario I knew that Sovereign would be my only car dealership. I absolutely love the platinum service. It is great to be able to make a phone call and have your car picked up and a loaner car delivered to your door without any inconvenience. Plus the gentlemen that jockey my car from Staten Island to Brooklyn take the utmost care of my wonderful 2012 E 350 and return the car clean.

Carrie123j

4 de oct. de 2011