civic 2016

30 de oct. de 2016

The vehicle of my choice i got from this service center is one of the best deal i have ever got in terms of their customer relation in finding the best needed for you. the committed dealers like Awadi of this service centre is the best man i ever met in terms of providing me the details about the vehicle and help me in getting the vehicle home.over all i recommend this service centre and Awadi to work with in getting your dream vehicles home.ThanksRohit Tera

Leo. Leo

28 de oct. de 2016

5 stars experience with A. Awadi at Mercedes Cary. Awadi was very patient in no rush, very informative & professional, he listened to me and to my need, helped me to narrow my search & point me on the right direction in finding me a car that fit's my need with my budget. The guy is amazing and very helpful, honest, professional and very knowledgeable salesman, he know everything about his business make me feel i'm in safe hands. I was worried about buying a car from a big expensive big dealer and thinking about buying from private or small dealer till I meet A. Awadi, he change my mind about this and made me happy and for sure my next car will be from Mercedes Benz of cary & Mr Awadi.I would highly recommend Awadi & Mercedes Benz of Cary

Leo

28 de oct. de 2016

5 stars experience with A. Awadi at Mercedes Cary. Awadi was very patient in no rush, very informative & professional, he listened to me and to my need, helped me to narrow my search & point me on the right direction in finding me a car that fit's my need with my budget. The guy is amazing and very helpful, honest, professional and very knowledgeable salesman, he know everything about his business make me feel i'm in safe hands. I was worried about buying a car from a big expensive big dealer and thinking about buying from private or small dealer till I meet A. Awadi, he change my mind about this and made me happy and for sure my next car will be from Mercedes Benz of cary & Mr Awadi.I would highly recommend Awadi & Mercedes Benz of Cary

Carman

26 de oct. de 2016

Renee has always been a bright, cheerful person to do business with. Always extremely helpful to insure you are satisfied. MB of Cary parts dept will always be my choice when parts are needed.

Golfman

26 de oct. de 2016

Always a good experience dealing with MB of Cary parts dept. Shannon is always on top of it, very quick and efficient! I order parts from many dealerships but this one is the best!

Laith

23 de oct. de 2016

My experience with Al Awadi at Mercedes Cary was excellent and positive. First I went to see a Highlander they had it from another location. Al Awadi brought me the car from the other location and helped me with everything about it, I didn't like the car and I thought of trying something else. I wanted to go somewhere else as I never thought of buying from Mercedes, I used to think they are expensive & too pricey and I won't be get something will fit what I want and need. But Al Awadi listened to me and work on finding me the car that will fit my criteria. Al Awadi was extremely helpful in guiding me and explaining details and showing me everything around my budget. He was patient and very informative, he knows everything about his business. Al Awadi was also helpful in other parts of the deal like in financing and working out the deal with the manager and his sales manager mike was very nice as well .I feel very happy i went there and seeing Al Awadi, he was kind and decent and helped me a lot, and Im planning to send all my friends and relatives to him once they need a new vehicle. I highly recommend Mercedes Cary and advise you to see Al Awadi. And its good to have a bilingual person to help costumers who can speaks AL AWADI mother langue.

Christiana AlSabra

20 de oct. de 2016

As a consumer, I'd grown accustomed to outsourced customer service departments and faceless, electronic "help." I went in Mercedes-Benz of Cary not expecting any real help selecting a car. I had greater doubts about getting a bargain. Imagine my surprise when I got both. Mr. Awadi was gracious and informative. My car came with features I did not expect and a price that provided the incentive to make the purchase. I just wanted a nice car with a great engine and thought I might have to sacrifice certain components so that I could get the benefit of the Mercedes trademark. That wasn't the case. I got more bonuses than I could have dreamed of. It's not just a device that can be used to transport you one place to another, its a beautiful car that was surprisingly affordable. The interior is awesome and the automobile is built for comfort. The salesman made it easy for me to select a great deal and it wasn't just luck. I actually had multiple choices. Mr. Awadi endured my indecisiveness and circumspection. No one wants to risk spending a lot of money and then feel less than excited about the investment. I feel as happy about my new card today as I did one month ago. It's not only a vehicle that I like driving, but its nice to just sit inside and listen to the entertainment system. If you want a nice car and assume that a Mercedes is beyond your bank account, think again. Take the time to pay a visit to the Mercedes dealership in Cary and ask for Mr. Awadi. You won't leave without an option you didn't think you had or without the car you dreamed of.

Siggy

19 de oct. de 2016

We enjoyed our experience at the dealership Our salesman Bert Bowers was wonderful and very informative we love our new vehicle Had a great experience

Abhishek Preman

18 de oct. de 2016

I would highly recommend Mr Awadi! He was a very polite and helpful and helped me get an amazing deal that even I wasn't looking for! He will go out of his way to help you and is very honest.

Abhishek Preman

18 de oct. de 2016

I would highly recommend Mr Awadi! He was a very polite and helpful and helped me get an amazing deal that even I wasn't looking for! He will go out of his way to help you and is very honest.

Desy

9 de oct. de 2016

mr. Mike was an awesome help! I bought my car for 15 min. I enjoyed my dealer Mike Newman! I think he helped me choose my dream car!Thank you,DesiSlava from Cary

KLLONG

6 de oct. de 2016

We have purchased 3 Mercedes Benz from Cary dealership and always work exclusively with David Burr. Not only is he extremely knowledgeable about the product, he truly remains "your guy" through the entire time with the vehicle you purchase. Loyal, honest, values your time like no one else, works fast and gives best advice. He is the one always responding to any questions we may have through the time and always makes sure we are taken care of. Grateful to have him as our sales guy and looking forward to work together in the future!

Steve and Patty Szymanski

4 de oct. de 2016

My wife and I just completed our purchase of a new 2017 Mercedes...The vehicle is matched only by the professionalism, personal attention, knowledge, communication skills, and attention to detail exhibited by our Sales Professional, Mr. David Burr...David and the Dealership are in business to sell automobiles , and lots of them...I know because I'm in sales too ! But, the way David Burr treated us was way above and beyond what we expected...There was no pressure, there was no feeling of being rushed, there was no fast talk sales tactics....Like they said in the old TV series Drag Net, "Just the facts, Maam...Just the facts." David made us comfortable, David asked us what we were looking for, David listened to every word we said, and never took his eyes off of us...We truly felt that we and what we were looking for in a vehicle were the only things David was focused on....The approach was right, the vehicle was right, and we made the purchase...But, to our surprise David's focus on us did not end when we signed on the dotted line....David assisted , kept us updated , and in the loop through all phases of the automobile purchase: extraordinary personal attention when we initially met, answering our many questions, paperwork, the delivery process, and of course educating us on the "bells and whistles" on the fabulous vehicle. I could go on, but I don't want to embarrass David with more superlatives ! What better way to end than by saying that my wife and I would recommend David and Mercedes Benz of Cary to our Family and best of friends with complete confidence.... THANKS DAVID !!!!

ChrisSabra

30 de sep. de 2016

I know two things about a car. I know how to drive one and I know that a Mercedes makes a quality automobile. I have purchased cars before and then spent a lot of time second guessing myself. I wondered, did I get a good deal, is the automobile reliable or if I am going to regret my choice or the amount of money I spent. For the first time in my life, I have walked away from a purchase that I feel great about. I spent time with Mr. Awadi at Mercedes of Cary, who was patient enough to explain every relevant detail a consumer purchasing a car would want to know and I haven't second-guessed myself for even a second. Mr. Awadi was not just a salesperson, he was an honest and thoughtful deal-breaker whose efforts went beyond selling a car. His effort included interacting with a customer who needed the kind of honest bargaining that would not just lead to a purchase, but one that a customer could leave the dealership feeling excited about. I got a bargain on one of the most recognized automotive brands in the world.

LTrevor

30 de sep. de 2016

Kim Fredlund has been my "service rep" for many years and she is the reason I keep buying w/ MB---she is attentive, understands my crazy schedule and is always accomodating with a loaner car to insure I stay on track with my work.....and even better, she always gives options for repairs, replacement, etc...I never feel any pressure...I always believe she is looking out for me!

Dr Kim Rocha

28 de sep. de 2016

Recently we had our car serviced at your dealer. Kim Fredlund was our Service Advisor. This was not our first experience with Kim. On every occasion she is extremely professional, kind, caring, and listens intently. Within seconds she has the keen ability to completely analyze any situation and have immediate resolutions. She is consistent and never has a bad day. Kim is the kind of advisor that others should emulate from. A passionate born leader who truthful could easily run the entire MB department and or dealership. We are confident in knowing that you realize she is an invaluable asset to the brand as well as your business. Thank you for allowing Kim to continuously strive to represent all that MB is! God Bless, Dr. Kim Rocha & Patrick Keenan

BJ & Heather

26 de sep. de 2016

My wife and I recently purchased a CPO Mercedes from Leith Mercedes-Benz of Cary and had a great experience. Our salesman, Gary, was top notch and was willing and able to answer our questions throughout the entire process and even stayed late after they closed to make sure everything was taken care of. The transaction was virtually smooth and we walked away feeling valued and appreciated. Mike, the sales manager, also greeted us a few times and made sure we were taken care of. I've taken the car back once so far to have a minor tire issue looked at and was greeted promptly by Steve who quickly learned why I was there and immediately took our car back to be looked at. The issue was quickly resolved and Steve even wanted me to stick around for a free car wash, but I needed to head back to work.The level of service we've received has far exceeded our expectations and should we be on the market for another car in the future, we would not hesitate in visiting Leith MB of Cary.

Li

22 de sep. de 2016

The guy called Awadi is cool man that helps me a lot for buying the car. Really appreciate his help. Defin recommended.

Li

21 de sep. de 2016

As a foreign first time to buy car in U.S, Awadi is very helpful to go through everything and offer good price. Good guy recommended for looking for Mercedes.

Chris

21 de sep. de 2016

I've been a BMW owner for years but wanted to dip my toe into the Mercedes world. Purchased a hard to find CPO. David helped a ton. He is EXTREMELY knowledgeable and experienced. Great experience!

Micah m

19 de sep. de 2016

Had been shopping Honda Minivans for the better part of a month, so when I saw one come up at Mercedes of Cary I was skeptical. Long story long, I was given the personal cell phone of Dan Keegan, he had the car ready for us to come take a look on Saturday and he even hooked us up with all weather mats. Then William Ball treated us like family throughout the financial/paperwork process. All in all even though we were only buying a used can for 15k they rolled out the red carpet and treated me and my family( wife and 3 little girls) with the same respect and care as they would for someone buying a $100,000 Mercedes. I will start here 1st on my next purchase.

Hcrawford64

19 de sep. de 2016

Mike Newman was fantastic. Walked us through the process of deciding what car we should look at and assisted my wife and I thoughtfully and respectfully. This was by far the best new car purchase process I have experienced.

MaggieB

16 de sep. de 2016

I enjoyed my car buying experience from MB Cary. Not only did they have deep knowledge about the brand, they were also very personable, transparent, and trustworthy. They worked hard to find me the car I wanted, and kept in contact with me until it was located. This is my first Mercedes, and will never go back to another manufacturer again. Mercedes is awesome, yes, though the customer service experience I had here, is the biggest reason I will own a Mercedes for life.

Chet Allen

13 de sep. de 2016

Very pleasant and unusual experience. No delays in working out the details of the purchase and a beautiful atmosphere. Gary Smith was a very experienced salesman and extremely knowledgeable person.

Jake

12 de sep. de 2016

Awadi was a pleasure to work with at Mercedes-Benz of Cary. He was very patient and professional as I made a huge purchase. I felt like he really worked for me with the management team to get me the deal I came in looking for and was very pleased with the overall outcome of my new car!

Lisa M.

12 de sep. de 2016

My first experience with MB of Cary and I cannot say enough positive things about David Burr. He worked with me from day one and he is PHENOMENAL! He made my entire car choosing and purchasing experience a FANTASTIC one. He always went ABOVE AND BEYOND to help me and ultimately find the perfect Benz for me. The entire staff at MB Cary were great to work with. GO SEE David Burr at MB Cary and you will not want to go anywhere else! Thanks again David! I absolutely love my new GLA Twilight" :)

jkaplan516

12 de sep. de 2016

Awadi was a pleasure to work with at Mercedes-Benz of Cary. He was very patient and professional as I made a huge purchase. I felt like he really worked for me with the management team to get me the deal I came in looking for and was very pleased with the overall outcome of my new car!

DeeO

9 de sep. de 2016

I am very pleased with my recent car buying experience through Richard Meagher. He is a top notch salesman. He shephards the buyer through each stage of the process as he is very experienced and knowledgeableof the Mercedes car. When my car arrived he made sure that he went over each feature. I drove off with much confidence in my new beautiful car. Thank you Richard! Keep up the good work. New car buyers need you!

BW

6 de sep. de 2016

Richard Meagher, my sales consultant has it all: compassion, competence and intelligence - all coupled with trustworthiness and impeccable integrity that identifies him as a tier one sales consultant at the Mercedes-Benz of Cary dealership. Bottom line, he guided me through the car buying process with ease ensuring that I purchased the Mercedes that was right for me. An absolutely rewarding and enjoyable experience.

Lalala

30 de ago. de 2016

Screwed up deal 3xs and burden of proof left to me to correct the errors. No manager contacted me directly to discuss. Not valued as 10+year customer.

skbrainwashed

29 de ago. de 2016

I was very impressed with the service I received at MB of Cary. MY salesman Awadi was very pleasant to work with. He quickly accommodated my schedule and made an appointment with me that was right at closing time, yet he was patient and saw to it that all my questions were answered. The finance area was also pleasant to work with and they made every effort to do most things over the phone to ensure I could be in and out as quickly as possible, yet never made me feel rushed.

skbrainwashed

29 de ago. de 2016

I was very impressed with the service I received at MB of Cary. MY salesman Awadi was very pleasant to work with. He quickly accommodated my schedule and made an appointment with me that was right at closing time, yet he was patient and saw to it that all my questions were answered. The finance area was also pleasant to work with and they made every effort to do most things over the phone to ensure I could be in and out as quickly as possible, yet never made me feel rushed.

James Dossett

26 de ago. de 2016

From the time we walked into the dealership I realized we were in a professional atmosphere where the customer was considered important. The receptionist greeted us immediately, solicited the reason for our visit and proceeded to inform us of the situation at hand. She directed us to the waiting area where we were very comfortable. It was here that we first encountered Bob McGuire and it was evident from his demeanor that we were in the presence of a professional. He secured our reason for being there and then proceeded to do everything he could to produce the model with the requested features. He made sure we were familiar with both of the consdered models and that we were satisfied with the one selected. He then proceeded to make the final sale with the best offer available to us. He even went out of his way to inform us of a discount with which we were unfamiliar and which made the sale. I would rate him a true professional who is knowledgeable about his product and the process necessary to aid the buyer. I would recommend him to my friends and would return to buy additional vehicles.

BBatts

26 de ago. de 2016

It is most refreshing to encounter a professional who is more than willing to listen and offer assistance. Such an individual is Kim Fredlund. She`s a no-nonsense person, who gets matters at hand completed! She always does this in an appropriate manner--pleasant and considerate. She`s the best!!!

Desong

25 de ago. de 2016

I've had my 2012 GL450 serviced at MB of Cary for the last 2.5 years after I bought the vehicle from this dealer. My experience with service has been truely exceptional. Recently, my foot board was broken. Kim diligently investigated the piece that was broken, identified the parts needed, carefully examined the warranty coverage and helped me to replace the foot board. The craftsmanship was as good as the day I got the car. When my front right light bulb was broken all of sudden, Kim again took me in for an ad hoc service appointment; within 1 hour, I am back on the road again. Kim's professionalism and attention to detail is very impressive. Thank you Kim!

Sam

24 de ago. de 2016

It was absolutely wonderful and hassle free experience buying a CPO MB E350 from Dan Keenan. He is such a professional and easy to deal with professional dealer. I extremely recommend him and his manager Mike Langlois at Cary Mercedes. Absolutely happy for everything and the service they provided. Highly recommended dealership in the area. I wish all the good luck to Dan for his future.

desongyu

24 de ago. de 2016

I've had my 2012 GL450 serviced at MB of Cary for the last 2.5 years after I bought the vehicle from this dealer. My experience with service has been truely exceptional. Recently, my foot board was broken. Kim diligently investigated the piece that was broken, identified the parts needed, carefully examined the warranty coverage and helped me to replace the foot board. The craftsmanship was as good as the day I got the car. When my front right light bulb was broken all of sudden, Kim again took me in for an ad hoc service appointment; within 1 hour, I am back on the road again. Kim's professionalism and attention to detail is very impressive. Thank you Kim!

sam

24 de ago. de 2016

It was absolutely wonderful and hassle free experience buying a CPO MB E350 from Dan Keenan. He is such a professional and easy to deal with professional dealer. I extremely recommend him and his manager Mike Langlois at Cary Mercedes. Absolutely happy for everything and the service they provided. Highly recommended dealership in the area. I wish all the good luck to Dan for his future.

Mitch

23 de ago. de 2016

Kim Fredlund has been our service advisor for almost 20 years. She is the primary reason we keep coming back to the dealership. she has always looked after our long term interests, always been honest and always tried to save us $.

Glenn Martin

23 de ago. de 2016

I have been a customer of Mercedes Benz of Cary since 2006, and have nothing but accolades for Ms. Kim Fredlund. Kim has been my Service Advisor since 2006, and ALWAYS provides a first class experience in all pertinent areas! Glenn Martin

K. Young

23 de ago. de 2016

We have owned a total of 16 Mercedes Benz and counting. The number one reason is Kim Fredlund, our Service Advisor, and the Service Department! They go above an beyond to meet and exceed our needs. Vehicle Maintenance can be lengthy and major inconvenience. I have never experienced this dread at Leith Cary. We obviously buy a lot of vehicles, but what keeps us in a Mercedes is bottom-line the service we receive. We are extremely grateful and look forward to being Mercedes owners for a long time.

Ed Trice

23 de ago. de 2016

I can honestly say that I've never had a better experience getting any vehicle serviced than I've had with Kim Fredlund. I have the ultimate respect for the work that she does and the guidance she provides. Most importantly, I trust her implicitly and there are only a few people who I come in contact with in business that I can honestly say that about. Theres never been a moment that I've had any concerns with the advice she's given and have found her to be an absolute professional at all times. If I were to point to one reason I come to Leith Mercedes, it's because of Kim.

MikeGLC

23 de ago. de 2016

I had a great experience at MB Cary purchasing a GLC300. My sales associate Jamie was outstanding and the entire process was simple and painless. Can't wait to buy another car from them!

Mitch

23 de ago. de 2016

Kim Fredlund has been our service advisor for almost 20 years and is the primary reason I've bought 4 new cars there. She is honest and always looking out for my best interests. Highly recommended.

Sandra C.

20 de ago. de 2016

I seldom write reviews, but when expectations are far exceeded it is an honor to be able to review those who have taken the time to make a sales experience one of the best. I recently purchased a pre-owned vehicle from MB of Cary and from my initial contact through the final purchase, Matt Chambliss was simply a pleasure to work with; extremely professional, attentive, personable to the point he took the time to accommodate all my needs. Matt simply went above and beyond, and words could not express how grateful I am for his commitment and genuinely caring details through every step of the way. Having purchased many vehicles prior to this I can attest that to say MB of Cary is THE BEST is an understatement. Everyone at this dealership deserves to be commended for their superb customer service; from the receptionist, the sales team, finance, sales and service managers, and to the service department my deepest gratitude for making this such a pleasant experience.

Sandra C.

20 de ago. de 2016

I seldom write reviews, but when expectations are far exceeded it is an honor to be able to review those who have taken the time to make a sales experience one of the best. I recently purchased a pre-owned vehicle from MB of Cary and from my initial contact through the final purchase, Matt Chambliss was simply a pleasure to work with; extremely professional, attentive, personable to the point he took the time to accommodate all my needs. Matt simply went above and beyond, and words could not express how grateful I am for his commitment and genuinely caring details through every step of the way. Having purchased many vehicles prior to this I can attest that to say MB of Cary is THE BEST is an understatement. Everyone at this dealership deserves to be commended for their superb customer service; from the receptionist, the sales team, finance, sales and service managers, and to the service department my deepest gratitude for making this such a pleasant experience.

Butler

19 de ago. de 2016

My husband and I loved working with Dan Keenan! We walked in just to look at Mercedes and drove out in a Smart car (yeah, funny). Although Dan works for Mercedes he didn't hesitate to work with us in the leasing of a smart car. We knew then that when we were ready to purchase another Mercedes we would be going back to Dan! The purchase of our Mercedes was seamless because of him. He is patient, non-pushy and has a great attitude and personality and best of all loves what he does! As long as we remain in Cary and so does Dan we will continue to buy from him.

Danny Sullivan

17 de ago. de 2016

Mike is the most honest salesperson I have ever dealt with for the 50 years I have been buying cars. He never tries to hid anything negative and is very forth coming concerning future value of my purchase. Patty and I will never buy from any one else.

Jhonaker80

15 de ago. de 2016

I went in to purchase a 2013 Smart car and my Sales person, David Burr was amazing!!! Not only was he early to our appointment, he had all the paperwork already ready and waiting for my signature!!!! Then the Finance dept.. Was just as good!! William Ball also had my paperwork ready and waiting for me to sign... Great job all around!!!!!

Priscilla

14 de ago. de 2016

Our experience with Mercedes Benz of Cary was the best we've had, hands down. From the first communication we felt very comfortable. We thoroughly enjoyed David Burr's humor, friendliness, honesty and efficiency. He made our car-buying experience so pleasant and stress-free. We look forward to returning when it's time for another car.

Vaibhav Bajpai

12 de ago. de 2016

I am really thankful to Mr. David Burr for his awesome customer service. I would like to mention that David has really polite behavior towards customers.As I had bought Mercedes - Benz first time. So was not aware of it's functionality. Mr. David had explained me each and every functionality of my C300-4matic without any hurry and I am really appreciating for the same.Thanks a lot Mr. David Burr for your precious assistance.

JudyJ

11 de ago. de 2016

MB of Cary is a great dealership with a great product, of course. But the attitude and support of the sales and business staff are outstanding. Knowledgeable, patient, and NOT PUSHY! David Burr, our salesman, answered all my questions - in the showroom, over email, over the phone, via text - in a timely and professional manner. He worked with me to get a price we were both comfortable with and was very generous with his time when I picked up the car. Additionally, William Ball - business manager - was absolutely a joy to spend money with :-) Informative without being pushy, and the best sense of humor ever! We have purchased many MBs, but this was by far the best (and most fun) experience to date!

JudyJ

11 de ago. de 2016

MB of Cary is a great dealership with a great product, of course. But the attitude and support of the sales and business staff are outstanding. Knowledgeable, patient, and NOT PUSHY! David Burr, our salesman, answered all my questions - in the showroom, over email, over the phone, via text - in a timely and professional manner. He worked with me to get a price we were both comfortable with and was very generous with his time when I picked up the car. Additionally, William Ball - business manager - was absolutely a joy to spend money with :-) Informative without being pushy, and the best sense of humor ever! We have purchased many MBs, but this was by far the best (and most fun) experience to date!

Whit, Raleigh, NC

4 de ago. de 2016

Relationships are very important to me and my first experience with Burt was superb. When I decided to buy another Mercedes, I called Burt and made an appointment. I already knew exactly what I wanted and Burt handled everything from that point making every effort to make sure I had a more than satisfactory experience again. Which he did. He made sure I met Peter and the service personnel, everything to make the buying experience top drawer.I have owned Mercedes Benz products for the past eight years and have absolutely no intentions of ever changing. The cars are everything you could ask for and my relationship is sealed with Burt and Mercedes Benz.

Donnie and Christina

3 de ago. de 2016

Gary Smith and Mercedes Benz Of Cary are very professional and easy to deal with. Would definitely recommend buying from them and will hope to do business again in the future...

RuthNC

1 de ago. de 2016

Gary Smith is the man to see for a smooth purchasing process with no pressure points. I walked into the dealership of the service department of my GL450 SUV. Of course upon waiting , I decided to browse around to kill some time. I expressed to Mr. Smith that I was not interested to purchase another vehicle and just wanted to look at some of the models on hand at his dealership. We proceeded outside to view a few in the very hot heat. Of course, he showed me the interested models and very patiently ran the paperwork on each model of my choice. All of that said, I ended up purchasing a showroom model inside the air conditioned area. If you are looking for an amazing salesman, go see Mr. Gary Smith in Cary , the not-so- tall salesman in statue that wears the tall hat of knowledge in the Mercedes Benz dealership. Thank you Mr. Smith for your expertise in making my experience a success.

Roger Matherson

25 de jul. de 2016

Matt at Mercedes Benz of Cary was extremely professional in assisting us with our new vehicle. The staff and team was extremely helpful and professional as well. I would recommend anyone to see them when looking for that next vehicle.

Sam G

25 de jul. de 2016

We went to check the new 2016 C 300. Gary was so helpful & professional. He worked with us to find the best car and work out the deal to get the deal that works with us and make us happy. I really recommend this dealer to anyone looking for Mercedes-Benz car. The other dealers were pushing us to get a specific car with a specific deal. Gary helped us to choose the car first then work out the deal.

Yentel N.

24 de jul. de 2016

David Burr at the Mercedes Dealership of Cary did an excellent job in assisting me with my car buying experience. They also gave my kids coloring books and crayons while we signed the paperwork. Thanks once again to David and the Mercedes of Cary family. I will definitely come back and purchase another car from them!!

musicman27606

12 de jul. de 2016

David Burr was the be best to work with. The whole buying experience was second to none. When I get ready to purchase my next new car I know where I am going

Durham

8 de jul. de 2016

Bought my GLC from Dan Keenan at Mercedes-Benz Cary -- a great experience!

Boy and his toy

29 de jun. de 2016

Smartcar Search??I was searching for a smartcar for my brother, when I located one at Mercedes-Benz of Cary. I called Bob McGuire and he walked me through the process, the loan application, and approval. I drove from Columbia, S.C. , and got lost in Cary when the GPS signals dropped. Bob came to where I was and lead me to the dealership. The deal began on Monday and I was signing the papers on Wednesday. My brother picked his car up and has been grinning every since. The service is great, they are very helpful, and willing to walk you through every step of the way. That kind of service is unheard of now days!

HeidiS

19 de jun. de 2016

David Burr in sales was excellent to work with and extremely knowledgeable and helpful. Would highly recommend.

Meredith Dean

14 de jun. de 2016

This is the second new car I have leased from Mercedes Benz of Cary. David Burr is the only salesperson I have ever used and I recommend him implicitly. He is a cut above! David found the car that I wanted and took care of everything for me. The car was waiting outside with a giant bow on it the day I came to pick it up. Tim Daniels has helped with both of my deals and my mom's Mercedes purchase too. He is an amazing manager! I only finance with William Ball. Not only is he an asset to the brand and to Leith, but he is a true friend. I cannot express enough how great the whole experience was. I would never purchase a Mercedes from anywhere or anyone else. Do yourself a favor and go see David Burr and his co workers at Mercedes Benz of Cary.

Dolly Myrick

13 de jun. de 2016

Jamie Barker helped us with our purchase of our new GLC. He made the buying process easy with a very low pressure sales attitude. He wanted to make sure we were informed and helped us pick the perfect car.

Jamie Scott Barker

9 de jun. de 2016

Jamie Scott Barker is the "GoTo" person when you are in market for buying car. He is very helpful and direct. Knows a lot about cars and always willing to help. Will never force you into what he wants to sell, but on the contrary will listen and get you -- what you want. Very pleased with him since he made car buying very easy for me and my family.

Glenn

6 de jun. de 2016

I have purchased several BMW's, one other S Mercedes, and a Porsche 911 over the years from Leith of Raleigh/Cary, NC where the cars have all been serviced as well. This past week was by far the best experience. I highly recommend you call Bert Bowers at Leith before you get started shopping, save yourself a lot of time, and look forward to a truly pleasant experience as well as meeting a very nice gentleman.

Tajaron Lewis

26 de may. de 2016

Gary Smith was excellent! He helped me find the correct vehicle for my needs.

Larry B. ret. sales

24 de may. de 2016

I just purchased my 3rd Mercedes Benz at this dealership from Bob McGuire. Bob has been my sales rep. since 2012. He knows the type of vehicles that interest my wife and i and has always kept our interest in mind in selecting the vehicle that fits our needs. Its a great buying experience at this dealership. I would not hesitate to tell any of my friends to look at this dealer before making any decisions about buying a Mercedes.

marilyn h

18 de may. de 2016

some of the nicest folks you will ever meet. from the sales, to finance, to service...all employees are extremely professional. this is my 2nd car i've purchased from Gary Smith. hes very attentive, listens very closely and works very hard in getting the car you want and if not on the lot, he can find it for you. he is very good at following-up, months/years later. for as long as i stay in north carolina, i will always go back to mercedes in cary.

Chandul M.

10 de may. de 2016

I had been relentlessly searching for a Mercedes Benz Coup for several weeks with no luck. At the time I was working with another Mercedes Benz Dealership...I couldn't find the car that actually spoke to me, I drove a 350E and I knew that would be the model, just could not find a car.. I decided to call Mercedes of Cary so that I would have multiple choices. When I called, I noticed that David Burr had excellent reviews. I requested David..Immediately we hit it off, he was so accommodating..David was constantly calling me to update me and to discuss what was important to me in this purchase. Thanks to David and the Halo that he wears, I am driving the exact car that I wanted...The entire staff at Mercedes of Cary Rock!! Thanks again David, you're an Angel!!

SHW

29 de abr. de 2016

I recently purchased a pre-owned 2013 SL 550 and enjoyed the whole experience in getting to know the car with a wealth of info from Dan Keenan and his colleague, Richard Meagher. Both provided courteous service and were very forthcoming with answers. They also offered fair trade-in values for my two cars - BMW and MB E350. Prior to delivery, the car was "detailed", making it a very delightful experience. The finance department was also very helpful. I recently called with some questions and also emailed questions. The staff provided prompt and helpful answers. I would highly recommend Cary Mercedes Benz to be a candidate company in future car purchases.

Kate Morgan

26 de abr. de 2016

Thanks David Burr and Mike for helping me decide on which Mercedes to buy. David was very patient with my indecisiveness. He gave me all of the information needed to make my decision accompanied by real life stories based on his vast experience. After walking the lot, test driving and much discussion, I am very happy with my purchase. He didn't try to rush me or push me into anything. David explained in detail all of the great new technology of a new Mercedes that I was not used to. He also went out of his way to make sure I had the best value for my money.

Benzl lover forever

25 de abr. de 2016

I actually always wished for a Mercedes. I went to the dealership just to get a trade in value. Dan was so professional that I could not walk out the door without buying my 1st Benz! Dan worked every angle for me to afford my dream. Dan has the patience of a saint and so polite, courteous and I cannot thank him enough. He went out of his way to find me my perfect car. I can only say thank you Dan and Mercedes of Cary for making my dream a reality.

Bill Godwin

22 de abr. de 2016

I recently took my car into Leith Mercedes for service. I have always received great service...for many years. This trip required a stay long enough for me to get a "loaner". Unfortunate, when I returned home, I accidentally locked the key inside the car. The only solution was to get another key to unlock the car. I would like to thank Kim Fredlund, my service advisor for several years. Kim went far beyond the call of duty by bringing a key to my home, which is in another town. Kim has always given me good service and advice, but this act of kindness will not be forgotten. Thank you Kim, and thanks to Mercedes of Cary for being an outstanding dealership!

TroxJC

16 de abr. de 2016

Mike Newman was beyond courteous and helpful. I felt like I was buying the $142k showroom car, when I was just buying a pre-owned -- the service and attention were THAT good. The car is perfect and Mike far exceeded every experience I've had in my 25 years of buying cars. I feel like the price was fair, the car is like new, and the experience was one I actually enjoyed. Highly recommend.

troxjc

16 de abr. de 2016

Mike Newman was beyond courteous and helpful. I felt like I was buying the $142k showroom car, when I was just buying a pre-owned -- the service and attention were THAT good. The car is perfect and Mike far exceeded every experience I've had in my 25 years of buying cars. I feel like the price was fair, the car is like new, and the experience was one I actually enjoyed. Highly recommend.

Millers

12 de abr. de 2016

My husband and I recently purchased a Mercedes-Benz GL 450 from Cary Auto Park and we were quite pleased with our experience. Our sales consultant was John Kuzman--he was knowledgeable, professional and straight to the point. We did not experience any high-pressure sales gimmick's. Buying a car can be very stressful, but our experience was fantastic. We were very pleased with our vehicle and would definitely return to Cary Auto Park Mercedes-Benz when it is time to purchase a new vehicle. The Millers

LATASHA MCPHAUL

6 de abr. de 2016

OMG!!!!!!!!!!!! My car shopping experience was so awesome that I actually cried at the end I mean literally cried with tears of joy. It was such a pleasure to work with Mr. David Burr simply because he's not your typical salesperson. He cares about people more than a sale and this is what really sold me in purchasing my first GLK 350 from Mercedes Benz. Mr. David Burr was very knowledgeable about my car and he showed me everything about the vehicle in which I chose. When I put my initial request in for a GLK he replied to me within minutes of my online inquiry and assured me that this was the vehicle for me based on my color preference as well as my price range. The overall experience from start to finish seemed like a blessing just waiting for me. Mr. David Burr was very kind, patient, and over all helpful and he was just simply the Best I ever had. He has won me over for life and he will continue to be my Car Salesman for the future for me, my family, and my friends. Thanks Again David for Everything it meant a lot to me. You're the Best!!! YOU ROCK!!!!!!!! YOU GO OVER AND BEYOND FOR PEOPLE AND THAT'S WHAT COUNTS!!! A HUGH BLESSING!!!!!

Latasha McPhaul

5 de abr. de 2016

Omg!!!!!!! My experience with David Burr Was So Freaking Awesome That I Cried Literally After Buying My Vehicle. David was wonderful thru out my entire process from start to finish. He notified me immediately after inquiring about a Glk 350 on line and stayed in touch with me everyday. I told him exactly what I wanted as far as color on the inside and out and he made it happen. He has a lot of patience and he is very knowledgeable about the vehicles at Mercedes which sold me right away. I have never had the experience and the great customer service in the past when buying a car. I feel honored and blessed that I had the opportunity to work with Mr. David Burr his kindness and professionalism will forever have a lasting impact. He is simply the best I now have a salesman for life because I could tell that it wasn't just a sale for him. He really cares about people and what they want instead of putting you in just anything. He listens to the customer's and is always there when u need him. Thank u David for everything you are the BEST. I will be sending everybody I know interested in a vehicle your way because u really went out your way to make sure I was happy and that meant alot.

Kiran

28 de mar. de 2016

This is my first Mercedes(GLC 300) and I had a wonderful experience at MB of Cary. My sales consultant, Jamie Barker, was professional, attentive and courteous. Jamie is highly experienced and knowledgeable in what he does. I was looking for a specific configuration,which was not available at MB of Cary. Jamie, went out of the way and made sure to get the vehicle that met our specs from a different location,all within a couple of days. Will start here with all of my future car purchases!!! Also, many thanks to Dan Keenan for helping with the Test Drive of GLC 300.

Jian

22 de mar. de 2016

I have bought two cars from David Burr and thanks to his knowledge ,patience and great personality the all experience was very good.I recommend him ,if you buy a vehicle from Mercedes Benz of Cary

F Holding

21 de mar. de 2016

We have bought several cars from David Burr. He is very knowledgeable and always had time to spend with us, especially when we weren't sure which vehicle we were going to purchase. There was never any pressure. He always said, " I'll be here when you need me" and he has been. I would recommend him to anyone for a great buying experience.

Jean-Paul Dame

21 de mar. de 2016

In all of the 25 years of purchasing a new and or used vehicle, I will have to say that our sales agent, Jamie Barker, at Mercedes-Benz of Cary gave me the best experience I have ever had in purchasing a vehicle. I came in looking for a particular car that was advertised online, it was there and for the price promoted. The buying process was quick, simple, very efficient and extremely professional. I would say all in all it was under 2 hrs. to purchase the car and that was with a long test drive. There were no games and no pressure tactics. I would without a doubt recommend, and have already to my friends, come in and see Jamie and be exposed to how car buying should be. Oh, and he has a great Scottish accent as well.

Jean-Paul Dame

21 de mar. de 2016

In all of the 25 years of purchasing a new and or used vehicle, I will have to say that our sales agent, Jamie Barker, at Mercedes-Benz of Cary gave me the best experience I have ever had in purchasing a vehicle. I came in looking for a particular car that was advertised online, it was there and for the price promoted. The buying process was quick, simple, very efficient and extremely professional. I would say all in all it was under 2 hrs. to purchase the car and that was with a long test drive. There were no games and no pressure tactics. I would without a doubt recommend, and have already to my friends, come in and see Jamie and be exposed to how car buying should be. Oh, and he has a great Scottish accent as well.

Margaret Fox

17 de mar. de 2016

I had an excellent car buying experience at Mercedes-Benz. I was lucky enough to work with David Burr and could not be happier with the service he provided. I would highly recommend David and Mercedes-Benz of Cary for anyone looking to purchase a new car.

Adam11

9 de mar. de 2016

John was very friendly and guided me through the car buying experience. I had never leased a car before, so John was very helpful in finding me the right one at the right price. Would definitely recommend him for any buyer.. Thanks John

HSmith9300

7 de mar. de 2016

I recently purchased a new vehicle from Bert Bowers at MB-Cary. I found Bert to be very friendly and extremely knowledgeable of the vehicle and its options. He was not pushy and the test drive went well and was very useful. Bert answered all of my questions and I felt the final sales price was fair. My overall experience was very positive and I would highly recommend Bert to anyone interested in purchasing a vehicle from MB-Cary.

Jose

4 de mar. de 2016

I would to thank David Burr for his great personality and patience to work with me. I had been looking for a particular car for more than six months. When I walked in the dealership and saw the car that I had been looking for he ensured that it was the vehicle that I wanted. He was patient in working with me on the price and ensured that the vehicle was the one I wanted. This is the third car that I've purchased from Cary Mercedes Benz with the assistance of David Burr. He strives for 100% customer satisfaction. I will recommend him and Mercedes Benz of Cary to anyone looking to drive the Best and first vehicle ever made, Mercedes Benz.

Aileen D.

4 de mar. de 2016

I saw the new GLC 300 on the Mercedes website in November 2015 and I left my name on the waitlist to be called when a model came in. John Kuzman called to let me know it was in and proceeded to help me through the car buying process. He was extremely pleasant, helpful, and knowledgeable and helped me to create a beautiful, custom-built GLC!! Two weeks ago, I unfortunately learned of my mother's sudden passing about 20 minutes before John called to let me know it was ready. I was halfway hysterical and John couldn't have been more gracious. He expressed his condolences and told me not to worry about the car, and to just get back with him whenever I was ready. Not once did he pressure me about completing the transaction or when I would be able to pick it up and I truly respected and appreciated that. It was extremely hard to be excited about having a new car after my mom passed, but I was able to pick it up 3 days ago and it was probably the first time I have really smiled in 2 weeks. So, a big thank-you to John for being the BEST consultant I could have asked for!!!!

Aleasha M. Garrison

3 de mar. de 2016

We purchased my Mercedes-Benz GLK 350 at this business last week. We were very impressed with Dan Keenan (salesman) who greeted us as soon as we drove up. He was very knowledgeable of the vehicle we were interested in purchasing. He treated us in a very professional and unique manner. Much more, he was very much available for calls when we had questions. Thanks Dan for the service!!! My niece was "wowed" about my car and I told her when she gets ready to buy, she needs to go to the Mercedes of Cary and ask for Dan. I love my car!!!!

SteelersFan-NC

2 de mar. de 2016

John Kuzman and his associates made this process very easy for me and my family. This was my first experience with MB and I didn't know what to expect. I am not a high roller by any means and I was trading in a pick-up truck so I am sure I didn't "look the part" when I walked thru the door but John was a down to earth guy who put me in the right car for my needs. They gave me a very fair price on my trade. I love my GLA and I would recommend John to anyone who is interested in purchasing a car from MB of Cary! Mike (Sales Managers) was also very helpful in facilitating a resolution to a registration issue in my home state. We look forward to doing business with MB of Cary in the future!

Adrienne

1 de mar. de 2016

I am so pleased with my new car purchase from Mercedes Benz of Cary! Jamie Barker was incredibly helpful throughout the entire process. I felt Jamie was very genuine and I got a sense of trustworthiness while working with him. I could not be more pleased! I took my car in today for a complimentary car wash and I must say what a nice treat! They really make you feel taken care of here.. Thank you, Jamie and Mercedes Benz of Cary!

E & P Schramm

1 de mar. de 2016

We have bought two Smart Cars from David Burr and found him to be very knowledgeable, trustworthy and followed through with what he said he would do. When you have a question before the purchase and after, he is always there to help. The whole team, made the experience great.The Schramm's

24/7Driver

29 de feb. de 2016

Purchasing from Mercedes of Cary is the best decision we could have made! The facilities along with service and staff are wonderful. Along with finding another wonderful vehicle for our family, getting to do it with Bob McGuire, Master Certified Consultant was a delight. Bob McGuire is AMAZING about making sure you have everything you need and could want to make the best purchase. The kindness,thoughtfulness, and going above and beyond was unbelievable, all to make sure that we are happy. We not only have made wonderful purchases but will always work with Bob McGuire and encourage anyone looking for a Mercedes new or cpo to let Bob McGuire give to them what he has to us, piece of mind and ultimate confidence in our purchase!!

Neil, the happy customer.

29 de feb. de 2016

I have been buying cars for over 50 years, and generally hate the entire process. What a pleasant surprise it was when I shopped at M-B of Cary and found it to be the most pleasant car buying experience I have ever had! There was no pressure from anyone, no lying, no playing games. Everyone with whom we came in contact was friendly and eager to assist us with whatever we needed I will definitely be sharing this good news with my friends, and will consider this dealership first for any car purchses in the future.

reconman2000

28 de feb. de 2016

I found Mark to be one of the most honest salesman I have ever talked to in my 60 years of life. when I got there I was expecting every thing to change from what he told me on the phone, from interest rate, to payment, to term. but everything was exactly what he promised me on the phone. I found the overall dealership very nice as were all the folks who all took a moment to just say hi.

Charles5517

21 de feb. de 2016

I just bought my 7th Mercedes, and 5 of those were from Bob McGuire of Mercedes-Benz of Cary. Bob is without a doubt the best salesperson I have ever had. He is honest and not pushy. His knowledge of the vehicle is amazing. The dealership is also the best I have experienced - and I have experienced many. Every associate works hard to make the dealership experience enjoyable. They honor the warranty and their work without any argument.

password

21 de feb. de 2016

After buying 4 brand new cars here, I was TOLD I cannot use this store to service my car. Marty Hay, a horrible man to deal with and the GM, that I have not even met told me to never come there again and to find somewhere else to service my MB vehicles..

LisaT

19 de feb. de 2016

When we were in the market for a used Honda, we would have never imagined looking at the Mercedes-Benz dealership. Boy were we wrong! This is the first place we should have looked. I thought that we would feel so out of place at such a high-end dealer, but from the moment we arrived we were made to feel at home by every single person that was there. Jamie Barker treated us as if were long-time customers. We arrived shortly before closing on a night that was threatening bad weather,but no one there rushed us or made us feel like a bother. Plus we got a fantastic deal, on a fantastic vehicle! This was a better experience than going to the Honda dealership! Thanks again Jamie, and when we are in the market for another vehicle, you will be the 1st one we turn to .

LisaT

19 de feb. de 2016

When we were in the market for a used Honda, we would have never imagined looking at the Mercedes-Benz dealership. Boy were we wrong! This is the first place we should have looked. I thought that we would feel so out of place at such a high-end dealer, but from the moment we arrived we were made to feel at home by every single person that was there. Jamie Barker treated us as if were long-time customers. We arrived shortly before closing on a night that was threatening bad weather,but no one there rushed us or made us feel like a bother. Plus we got a fantastic deal, on a fantastic vehicle! This was a better experience than going to the Honda dealership! Thanks again Jamie, and when we are in the market for another vehicle, you will be the 1st one we turn to .

Larry Daniel

17 de feb. de 2016

I have purchased two vehicles from Bob McGuire in the last couple of years. The first was my first European car. I got there late one night and Bob was nice enough to take time to let me test drive several cars. I settled on an E-550. He stayed late past closing to make sure I got all the time I needed to test drive and ask questions. Then a couple of months ago as I was taking my E-550 in for scheduled service, I noticed this awesome looking Jaguar XK-R convertible sitting out front. I asked Bob about it, took it for a ride and then told Bob I would like to buy it. He said no problem, I filled out a short form and went to lunch with my wife. An hour later I came back, signed paperwork and drove my new to me Jaguar home. All I can say is that Bob McGuire and Mercedes-Benz of Cary have been awesome to deal with. From sales to service, they are always top notch.

ldaniel

17 de feb. de 2016

I have purchased two vehicles from Bob McGuire in the last couple of years. The first was my first European car. I got there late one night and Bob was nice enough to take time to let me test drive several cars. I settled on an E-550. He stayed late past closing to make sure I got all the time I needed to test drive and ask questions.Then a couple of months ago as I was taking my E-550 in for scheduled service, I noticed this awesome looking Jaguar XK-R convertible sitting out front. I asked Bob about it, took it for a ride and then told Bob I would like to buy it. He said no problem, I filled out a short form and went to lunch with my wife. An hour later I came back, signed paperwork and drove my new to me Jaguar home.All I can say is that Bob McGuire and Mercedes-Benz of Cary have been awesome to deal with. From sales to service, they are always top notch.

Cherrywhat....

12 de feb. de 2016

Mark Nasholm just helped me purchase a Mercedes C-Class and I couldn't be happier. He was so polite, informative and knowledgeable. The experience could not have been better. I walked in, sat down with Mark and in a very short time, we had a deal with the car I wanted and with a price I was comfortable with. Mark has been quick to answer any questions I have (he is very patient) and his enthusiasm about this vehicle is contagious. Everyone at Mercedes-Benz of Cary has been wonderful to work with. Thank you for a pleasant and fun experience! And Mark, see you at the carwash!!

Tonya P

11 de feb. de 2016

I could not have asked for a better buying experience. He made the buying process so seamless!!! I communicated with him over the phone and literally showed up to the dealership an hour later and he had the car ready and the paperwork ready for me to sign! I have never had a car buying experience this easy. He was so knowledgeable about the car and helped me to understand all the special features. He's so easy to work with and wants to be a long term resource for the life of my car, not just the sales guy!!! You get the true Mercedes experience with David!!!

Shelley

8 de feb. de 2016

I was looking for a luxury car that was also sporty that was in my price range and recently got a 2016 C300 4matic--my first experience with a Mercedes. I was lucky to have Mark Nasholm and Mike Newman helping me, so I received double the great sales service from M-B of Cary. Mark was helpful in suggesting the type of car I might like and going over all the details. Mike informed us of ways to get good financing and help from USAA. Both were great in answering all of my questions. I really love my new car with all of its amenities. It is fun to drive and I look forward to learning more about the Mercedes brand.

John

19 de ene. de 2016

Mike Newman did a great job of helping my mother-in-law buy her Mercedes in 2003 so we asked for him when we decided to lease an SL 550. We weren't disappointed! He answered all our questions and worked hard to get us the best deal possible. When the car was delivered, he answered all my question and made sure I was comfortable with it before turning me loose. Mike will take good acre of you!

Marsha and Tom

12 de ene. de 2016

If you are interested in purchasing a vehicle from someone who truly cares about you as the customer, I would recommend David Burr. We just purchased a new GLE350 and David went above and beyond to locate the vehicle that met our needs - not an easy task given the popularity of the model and the timing of our purchase. Adding to this, David's personality is exactly what we wanted in a representative. His patience is unwavering, his smile is constant and his positive yet low-keyed approach to the process made the entire sales experience enjoyable. I would add that David was very knowledgeable about the line of MB vehicles and he conveyed this information in such a helpful way. He played a major role in helping us decide on the purchase that best aligned with us as individuals and did so without any pressure. We are repeat customers at MB-Cary. And David is truly a reason for us to return in the future and to continue that relationship!

edwin L Smith Jr

6 de ene. de 2016

I purchased my 1st E Class from mike newman when your dealership was on capital Blvd in 2002 I have since bought a new 2005 E Class, a new 2011 E Class and on Dec 24th I purchased a new 2016. all from mike newman. He has always been very helpful answered any questions that I might have. I hope to continue this good relationship with him. I have always carried my car to your dealership for all services. thanks very much for all your good staff. Edwin Smith Jr. Erwin N.C. 28339

Chester and Nancy Cooke

4 de ene. de 2016

Last week my husband and I visited Mercedes-Benz of Cary to look at a car we were interested in purchasing. Bert Bower introduced himself to us and asked how he could help us. The experience we had there was very, very good. We got good information about the features of the car and also took a very nice long test drive using the basic features. There was no pressure put on us and we did indeed buy the car. Bert did everything he could to help us and we appreciate his helpful, polite manner. We look forward to enjoying our new car and we feel we've made a new friend in Bert Bower. Thank you for your help Bert!

Wendell

4 de ene. de 2016

This is my third car buying experince with David Burr. He is easy going and knows Mercedes inside and out! I have and will send my family and friends to see him. If you are looking for a Mercedes David Burr is the "Man" to see at Mercedes of Cary!

GLEglee

1 de ene. de 2016

I recently brought a new car from MB-Cary. I met with Richard Meagher who was extremely attentive to my specifications and desires regarding my new car. Richard took the time to explain all the great technologies in my new vehicle, but even more than that he never made me feel rushed or pressured regarding my purchase. Great customer service!I would definitely recommend MB- Cary and Richard Meagher and William Ball who did everything to make me happy and comfortable with my purchase. F. Saunders

J & L Richards

29 de dic. de 2015

My wife and I had an awesome car buying experience with David Burr on Christmas Eve at the Cary MB location! We found David to be super fun to work with and very knowledgable about the product line. David is a very good listener and helped us to focus on what vehicle would best suit our needs. We were looking at the new GLC300 SUV and were very impressed, but there was a 3 year old GLK350, which was in immaculate condition and 12k less. When we expressed an interest in the latter vehicle, David smoothly transitioned to showing us this vehicle and we ended up buying it. Even though it was Christmas Eve and the dealership was closing at 1:00 PM, David cheerfully worked with us until the deal was complete at 3:00 PM and we were able to drive the new car home for Christmas! We highly recommend David Burr as a sales consultant if you are looking at buying a new car.

benz

25 de dic. de 2015

I have always had great buying experience at the Mercedes dealer of Cary, through Bob McGuire for years, always takes good care of us, he is very friendly, professional with great knowledge in the Auto industry. highly recommended. Thanks Bob, I love my car.

Charles Orndorff and Renee Depasse

20 de dic. de 2015

Dan Keenan, was very helpful in our buying experience. I cannot thank him enough. We were in and out withing an hour. Very knowledgeable and should be considered a great asset. We definitely will be buying again and again.

Smartie Croner

18 de dic. de 2015

I WAS AT THE MERCEDES OF CARY FOR A SERVICE RECALL. WHILE WAITING, I BEGAN NOTICING THE SMART CARS MADE BY MERCEDES BENZ. THEN I FELT COMPELLED TO GET A CLOSER LOOK AT THEM. I WAS MET BY MR. CHRIS NEWMAN (SALES & LEASING). HE WAS SIMPLY AWESOME AND A WEALTH OF INFORMATION. HE BEGAN TO GIVE ME A HISTORY OF THE SMART CARS, THE INCREDIBLE GAS MILEAGE, HOW HE ENJOYED HIS SMART CAR FOR THE PAST 3 YEARS. HE ALLOWED ME TO TEST DRIVE ONE OF THE VEHICLES AND IT WAS A NO-BRAINER FROM THERE. I KNEW THAT I WOULD JOIN THE "SMART" CLUB. LEASING THE VEHICLE WAS HASSLE FREE! BUYING/LEASING A VEHICLE WAS AN AWESOME EXPERIENCE WITH THE DEALERSHIP. I MET ALL OF "SMART" REPRESENTATIVES, AND THE MANAGER; THEY ALL SHARED THEIR EXPERIENCE WITH DRIVING A SMART CAR. MR. NEWMAN IS A VETERAN, HIM AND MY HUSBAND, WHO IS ALSO A VETERAN HAD LOTS TO SHARE ABOUT THEIR MILITARY EXPERIENCES. THAT WAS THE DEAL BREAKER! SO NOW, I AM A "SMARTIE" TOO.

Happy E350 Cabriolet owner

18 de dic. de 2015

I was interested in buying a German convertible and went to MB-Cary to take a look. I had previously met Product Expert John Kuzman at a MB-Cary sponsored golf tournament. The day I went to the dealership, Another product Expert Jamie Barker greeted me. So I received great treatment from 2 experts. I was treated with courtesy and respect. No pressure to buy anything. The decision was entirely up to me. The fact that they did not pressure me was one of the reasons I decided to make my purchase that day. I'm glad I did decide to buy there as the entire dealership is awesome. The finance manager William was a delight to deal with. I had to get a follow up item taken care of. The service guys are great as well. I am looking forward to my new relationship with the people at the MB-Cary dealership.

jperry 3rdgrade teacher

16 de dic. de 2015

I was treated with care and respect from David from the minute I stepped through the door. He helped me through the whole day. I would gladly recommend some one to visit and do business with Mercedes-Benz of Cary. Thanks for all the help! God Bless!Joylett Perry

Rob Bond

7 de dic. de 2015

It was time for my wife to trade in her well used car for a new one. We were shopping around for a new luxury car. After trying several makes and models at various dealerships, we ended up at Mercedes Benz of Cary. My wife knew from the time that she sat in the 2016 GLA250 and took it out for a test drive, that we would be taking it home. The best part of the whole buying experience was being helped by a Sales Consultant named Bob McGuire. I have never felt more comfortable and at ease around an automobile salesman than I did with Bob. He has the kind of personality that just makes you forget that you are buying a car. He is very knowledgeable about his job, and I got the feeling there wasnt a question he couldnt answer. In fact, we asked so many questions and he never seemed to tire answering them. Its hard to say that you have fond memories about your buying experience at any automobile dealership, but this is one I can say we definitely do. I can only hope that the next person who steps through the doors of MBoC will have the pleasure of dealing with Bob McGuire.I hope you see this Bob. Because of your passion for your job, for Mercedes Benz, and most of all for your customers, I can say with a certainty that our next car will be a Mercedes Benz, and I hope we have the pleasure of dealing with you again.Best regards,Rob Bond and Xiao Xu

Rob Bond

7 de dic. de 2015

It was time for my wife to trade in her well used car for a new one. We were shopping around for a new luxury car. After trying several makes and models at various dealerships, we ended up at Mercedes Benz of Cary. My wife knew from the time that she sat in the 2016 GLA250 and took it out for a test drive, that we would be taking it home. The best part of the whole buying experience was being helped by a Sales Consultant named Bob McGuire. I have never felt more comfortable and at ease around an automobile salesman than I did with Bob. He has the kind of personality that just makes you forget that you are buying a car. He is very knowledgeable about his job, and I got the feeling there wasnt a question he couldnt answer. In fact, we asked so many questions and he never seemed to tire answering them. Its hard to say that you have fond memories about your buying experience at any automobile dealership, but this is one I can say we definitely do. I can only hope that the next person who steps through the doors of MBoC will have the pleasure of dealing with Bob McQuire. I hope you see this Bob. Because of you, I can say with certainty that our next car will be a Mercedes Benz, and I hope we have the pleasure of dealing with you again. Best regards, Rob Bond and Xiao Xu

Rich W

4 de dic. de 2015

After spending a couple hours looking around at other dealerships in the area, I decided to take a look at a Mercedes. John Kuzman greeted my wife and I when we arrived. He pointed us in the direction of the cars I was interested in and left us alone to browse the inventory. A welcome change from all the other sales people we had seen that day that wanted to follow us around like lost puppies. Just as I came across the C250 I was interested in, John came up and offered a wealth of knowledge and a test drive. After the test drive John showed us around the well appointed facility. Another associate noticed my 5 year old and gave him a matchbook car, a Mercedes of course. A nice touch, he loved it. Service after I bought the car was also excellent. I highly recommend these folks.

StartedSmart

1 de dic. de 2015

I have used this dealership's service department for years to service my Smart Car - but my family situation changed and it was time to get a sedan. The process of picking out what I wanted was smooth and helpful - respectful of my specific interests. The updates as I waited for the car to get made and delivered were nice to receive. And the process of closing out the sale was smooth and worry-free. I'm loving the new car, and happy that my experience getting it was made so hassle-free! David listens well and is truly helpful; you won't go wrong working with him to find out what you really want.

SNOWC

1 de dic. de 2015

Being an outside sales rep and a road warrior" I have owned several Mercedes over the past 20 or so years. My experience with Mercedes-Benz of Cary is the best car buying experience I have ever had. David Burr was my sales rep. David was patience in helping find the car that I needed and wanted with NO pressure in anyway. He knew everything about my C300 and demonstrated some really unique features both on the lot and during the test drive. He was knowledgeable, efficient, extremely courteous a consummate professional. The dealership itself is comfortable, clean and full of considerate and friendly people. I am very happy with my experience at this dealer and am very impressed with the people who work there. They stand by their word and deliver on quality and service. My experience started Thanksgiving Eve when my C350 had trouble and could not be taken on a trip home. Mr. Bell and staff insisted I take a loaner and drive it to my family for the holiday. I could not be more thankful and appreciative for how processional David Burr and Mr. Bell are and how they make you feel welcome and part of a family with their kindness and understanding. Words you rarely hear about a dealership or sales rep TOTAL TRUST. I am very impressed and will definitely buy there again.

I'm in the "Smart" club Melvina Croner

1 de dic. de 2015

I WAS AT THE MERCEDES OF CARY FOR A SERVICE RECALL. WHILE WAITING, I BEGAN NOTICING THE SMART CARS MADE BY MERCEDES BENZ. THEN I FELT COMPELLED TO GET A CLOSER LOOK AT THEM. I WAS MET BY MR. CHRIS NEWMAN (SALES & LEASING). HE WAS SIMPLY AWESOME AND A WEALTH OF INFORMATION. HE BEGAN TO GIVE ME A HISTORY OF THE SMART CARS, THE INCREDIBLE GAS MILEAGE, HOW HE ENJOYED HIS SMART CAR FOR THE PAST 3 YEARS. HE ALLOWED ME TO TEST DRIVE ONE OF THE VEHICLES AND IT WAS A NO-BRAINER FROM THERE. I KNEW THAT I WOULD JOIN THE "SMART" CLUB. LEASING THE VEHICLE WAS HASSLE FREE! BUYING/LEASING A VEHICLE WAS AN AWESOME EXPERIENCE WITH THE DEALERSHIP. I MET ALL OF "SMART" REPRESENTATIVES, AND THE MANAGER; THEY ALL SHARED THEIR EXPERIENCE WITH DRIVING A SMART CAR. MR. NEWMAN IS A VETERAN, HIM AND MY HUSBAND, WHO IS ALSO A VETERAN HAD LOTS TO SHARE ABOUT THEIR MILITARY EXPERIENCES. THAT WAS THE DEAL BREAKER! SO NOW, I AM A "SMARTIE" TOO.

Snow C

1 de dic. de 2015

Being an outside sales rep and a road warrior" I have owned several Mercedes over the past 20 or so years. My experience with Mercedes-Benz of Cary is the best car buying experience I have ever had. David Burr was my sales rep. David was patience in helping find the car that I needed and wanted with NO pressure in anyway. He knew everything about my C300 and demonstrated some really unique features both on the lot and during the test drive. He was knowledgeable, efficient, extremely courteous a consummate professional. The dealership itself is comfortable, clean and full of considerate and friendly people. I am very happy with my experience at this dealer and am very impressed with the people who work there. They stand by their word and deliver on quality and service. My experience started Thanksgiving Eve when my C350 had trouble and could not be taken on a trip home. Mr. Bell and staff insisted I take a loaner and drive to my family for the holiday. I could not be more thankful and appreciative for how processional David Burr and Mr. Bell are and how they make you feel welcome and part of a family with their kindness and understanding. Words you rarely hear about a dealership or sales rep TOTAL TRUST. I am very impressed and will definitely buy there again.

travellingman48

29 de nov. de 2015

My time spent with Jamie Barker made the car buying experience extremely pleasurable for me and my wife. I was very pleased with the attention that Jamie gave us when we decided to purchase a car from MB of Cary. We decided to give our business to MB of Cary because the car buying service, USAA, recommended them and we are glad that they did. Jamie was introduced to us by Ben Metzler. Jamie immediately took charge and showed us a car that we liked; however, we couldn't make a deal on that model because of trade-in differences, but we settled on another model and committed to a deal. The car had to be shipped from another dealer. That transition was effortless and smooth. After the car arrived, we took possession after Jamie gave us an overview of all the features and options. Thank you Mercedes-Benz of Cary, Ben Metzler, and Jamie Barker for a professional car buying experience!!

Jane

28 de nov. de 2015

The best service ever at MB of Cary with David Burr! I am the repeated customer with David. He always takes the best care of me and makes sure I make the right decision with my new car. After I purchased the car, David still followed up and checked if I had any questions or any problems with my car. I always get the best experience with him. Thank you David for all your hard work and big help...You are the best!

KI of Cary

26 de nov. de 2015

David Burr was a pleasure to do business with. He's very knowledgeable and responsive. Throughout the buying process, he stayed patient, answered all of our questions very quickly and kept us up-to-date. It was such an enjoyable experience to buy a car from David. The next time we buy a Mercedes, it will be David that we'll buy from. I would highly recommend David Burr for anyone looking to buy a Mercedes.

Ed

17 de nov. de 2015

I had a great experience purchasing experience with Bob McGuire. He had a lot of patience with all my questions, acted with decency throughout the negotiation, and ensured the car was in impeccable condition on my arrival to pick it up. I strongly recommend MB of Cary and Bob specifically.

mhutch

11 de nov. de 2015

After searching everywhere for a wagon, Bert Bowers promised to find one for me. Considering I live in Arizona and Bert is in North Carolina, I was a little skeptical that he would be able to keep his promise. Well, I am in my BEAUTIFUL wagon and it was all thanks to him and MB of Cary. Unlike what you commonly hear about the car shopping experience, I was in very capable and trust worthy hands. Bert is extremely dedicated to his clientele and offers the best service experience. I would highly recommend reaching out to him for any Mercedes Benz need- regardless of your location!

Giantred Driver

9 de nov. de 2015

I have bought three Smart Cars from Cary Mercedes. I drove my first Smart Car from Fayetteville, NC to Skagway, Alaska before taking the ferry to Juneau. It was a great trip of several trips I took with my Smart Car. After 60,000 miles I traded in for a Convertible Smart Car I ordered to my specifications. It was an excellent car climbing Pikes Peak. After visiting Yellowstone and several other places out West, I was headed to Carlsbad Caverns from Cortez, Colorado. Unfortunately, a woman decided to do a U-turn in front of me when I was driving 55 mph. All of the cars safety features performed exactly as they were designed. The car was totaled, but I only suffered minor cuts, bruises, and sprains. Hint-stop blowing the horn before you hit. Chris Newman was extremely helpful in getting me into my third Smart Car. When a car protects you in an accident, you buy another one. Unfortunately, my previous convertible was one of the last convertibles made in that model year and no convertibles were available. I will return when it is time to get a new Smart Car because of my previous experiences. My personalized tag reads GIANTRED.

Dr. T.J.

8 de nov. de 2015

This is a serious Recommendation for Service Advisor (Kim Fredlund/MBenz-Cary) based on my multiple SL 550 Models and 7 years of both routine and non-routine Repair Experiences with her that in all Serv-ice Appointments (sometimes simple and other very complicated Warranty Issues) showed her superior Professionalism (this means she always handled it "right all the way to the end") for this Customer. She always took the additional time Upfront (for real pre-Repair explanations/costs) and also again at the Back End (with same thorough Repair Itemizations and Re-explanations for changes) that smoothly/ confidently satisfied all my usual high dollar M-Benz Cost Apprehensions. This was always her MO even in the hectic flow of multiple Customers/Technicians/Phones at her "Action Central Desk". This Service Advisor took the unrushed time/conscientious effort in the middle of all that Desk Action Confusion at many AM Check-Ins to show me real (not rehearsed/not same old Advisor Lines) attention to really put me and my car problem first when it was my turn. She never shuffled me through the Service Checkout Process with all the "push pressure" she is under, and always does the walk-over to Cashier still answer-ing my questions and making sure I know my next Service Updates Info, never "dumping me off" there and just leaving. Simply put in straight Street Talk that says sit all.....she really "Gives a Damn" (GAD) about me and my 2 SL 550 cars for my last 7 years at M-Benz of Cary Service Dept.

bhkgdk

8 de nov. de 2015

We recently purchase a car from Mercedes=Benz of Cary and it was by far the best experience we have ever had. Mark Nasholm is very professional and is very thorough explaining all the features of the Mercedes products. Everything from test driving to working with the finance team was first class.

bhkgdk

7 de nov. de 2015

We recently purchase a car from Mercedes=Benz of Cary and it was by far the best experience we have ever had. Mark Nasholm is very professional and is very thorough explaining all the features of the Mercedes products. Everything from test driving to working with the finance team was first class.

Repeat Customer

7 de nov. de 2015

My husband and I consider the service aspect of a new vehicle when making a new car purchase. Will the process be convenient? Will the costs be reasonable? Will we trust the people in the service department? Given our history with MB of Cary and the three vehicles that have cycled through their service department, I can assure you the answer is a consistent "yes" to each question. Over the past couple years we have worked with Kim Fredlund as our service representative. Kim makes certain that our service standards are met with each and every visit. She has earned our trust and has built a great relationship in doing so. It is wonderful to have Kim there and know that she works with a great service team to care for our vehicles. We would recommend Kim and MB of Cary to anyone, and have done so on many occasions.

M.Hutchison

6 de nov. de 2015

I live in Arizona and still had to buy my car through Bert Bowers in NC! That should indicate just how great he is with his customers. In my desperate attempt to buy a used E-class 350 wagon, he came to my rescue and promised (even thousands of miles away) that I would love the car. I took him at his word and he delivered. I received my beautiful, like new, wagon a few days ago and I could not be happier!

TaniaS

4 de nov. de 2015

We have bought two cars at Mercedes-Benz of Cary, and love them. The most exceptional part is the service we receive from Meredith. Meredith has assisted us since we bought our first car, and she is clearly top notch. We have never received the type of customer service we receive at MB of Cary. Meredith is truly phenomenal, and treats all of her customers the way they want to be treated. She is on top of everything, and exceptionally thorough. I honestly believe she should be training everyone on how to service customers. She has a gift!

Car Enthusiast

4 de nov. de 2015

The most important reason why I continue to do business with MB in Cary is the outstanding service advisor, Meredith Sharpe, that takes care of my two Mercedes-Benz cars. Convenience is always top notch, but the openness, accurate information, suggestions and ensuring all service is complete, done properly and clearly explained is unique in my experience. Quite honestly, it is like having a good friend helping you out getting your car serviced.

C63SEdition1

4 de nov. de 2015

I am always extremely satisfied with my service and experience when dealing with everyone at Mercedes Benz of Cary. My Service Advisor Meredith Sharpe has always been extremely nice and very helpful with any and all problems that I have encountered with my vehicle. I would highly recommend the team at Mercedes Benz of Cary to anyone else looking a truely one of a kind automotive experience. (It would not allow me to fill out all the stars but i would definately give a 5 of 5 overall)

David Burr

2 de nov. de 2015

David Burr made buying my car a simple, responsive, and enjoyable experience. His attention to detail went so far as to spend 45 mins in the car educating me and customizing the tech interface of my CLS while continue to fine detail the interior. I don't want to buy another car for a few years, but David will be a go-to salesman.

DavidEdwardsPT

30 de oct. de 2015

I have bought several MBs from David Burr at MB Cary. Today I bought a new SL400. David is a true customer advocate who puts forth the extra effort and follows up after the sale. If I ever need something, all I have to do is text or call him. I can't speak highly enough of David.

Challenger

27 de oct. de 2015

Chris Newman, thanks for taking time to answer all our questions about the 2015 Smart car. This was to be a casual (first time) visit to MB of Cary to see the Smart cars. Chris met the wife and I with a smile on his face and a handshake. Chris showed us what was in inventory and we talked about available options. We focused our attention on a Passion model with the options we wanted. The wife and I each took a test drive around Cary and the more we drove the car the better we liked it. The get-up and go this car had was awesome, the proposed gas mileage was great also. We leased the Smart car. Chris Newman has stayed in touch with us and is available whenever we need him. Our friends have given our Smart car a new name: Golf Ball on Roller Skates because it is so quick, snappy, a head-turner on the road, and can park anywhere. Thanks again Chris for your friendship. We have told many people about our experience with Chris and MB of Cary

bartholomewj

26 de oct. de 2015

We just bought our second car and had a greet experience. Chris Newman was great help in working sigh us to find the exact car we were looking for.He did a great job during the whole process. I would highly recommend Chris and the Leith Cary MB dealer.

Mark & Julie

26 de oct. de 2015

We were fortunate to have Chris as our salesperson for our 2015 C300 we recently leased. Chris was very patient with us, as our time frame for making a decision was about three months. We test drove the car a few times. Most important, Chris found us a fantastic opportunity on a loaner car that came in. Had it not been for Chris, we might have made a different choice. We are 100% satisfied with the experience at Mercedes Cary, with the C300, and with Chris.

mindsleight

25 de oct. de 2015

I always have an awesome experience when I go to the Mercedes-Benz of Cary dealership.Richard Meagher helped me get my first Smart car back in 2013 and then he and the team helped me get into the new 2016 model when my lease was completed. Richard had been working with me for months getting ready for when my lease would end and the new fleet would be coming in. He helped me with the lease extension program until the new fleet arrived. Then when I went in for the turnover and pickup of the new car the whole team worked on making sure I was able to drive out of the lot a satisfied customer. Richard, Cherie, Chris, & Johnathan all went out of their way to help me and I appreciate it. They dealt with some hiccups on the finance side that were worked out because of my standing history with the previous car. The whole team there likes to see happy customers and I am definitely one of them!I should also note that I always took my previous smart car for services there since they have a dedicated center for the smart car and I will of course be taking my new smart car there for all services as well.Every time I go in for the services they clean and wash the car so I head home in what feels like a shiny new car - love that aspect of my service visits.And just so you know - they have a comfortable waiting area with nice big seats and a section for those with laptops/tablets to sit and work/catch up on emails if they need to. Oh yeah and Keurig coffee, tea, & cocoa so you are covered for your caffeine :) while you're there.

Holly

18 de oct. de 2015

I have been dreaming of owning a Mercedes-Benz E-Class for years. With my children grown and finished with college, it was now time for me. David Burr could not have been more patient in my search for the perfect car, and, have mercy, it took months. He was so professional and never pushy. He is the epitome of someone who consistently delivers impeccable customer service. I could not be happier with the car I purchased or the customer service I have experienced. I would recommend Cary Mercedes-Benz and David Burr to anyone considering this luxury purchase!

Rob S.

6 de oct. de 2015

Excellent buying experience with Mark Nasholm! Very professional and knowledgeable.

EWilkes

4 de oct. de 2015

Our family has purchased 3 cars from Mike Newman (1 new and 2 used) and each time we were extremely satisfied with both the quality of service and the quality of the car. When signing the papers Mike continuously emphasized that this was only the beginning of our relationship and he has proved that over the time we have known each other. Mike sincerely cares about his customers and is willing to help in any way that he can! We would definitely recommend Mercedes of Cary and Mike Newman.

Happy Wife

22 de sep. de 2015

My husband decided to buy me a car. He and I came in to look for a Benz and not knowing where to start. Mission accomplished in not so many visits. John has found me my dream car. He asked questions to know our lifestyle, what's important to have in a car and what is there to offer. John acted very professionally, no pressure in making a decision quickly and just gave us options on what is there to buy. We truly enjoyed time and dealings with John. He's a true asset to your Mercedes-Benz Cary dealership. We are very happy and the customer experience is superb PS the reception staff is great as well!Thanks to Mercedes-Benz of Cary and to John Kuzman. I give you 5 thumbs up if I had that many.

Lisa L.

22 de sep. de 2015

My husband and I were at MB Cary on Friday, September 18. Mark Nasholm was our salesperson that day and he was the perfect salesperson!!!! He was personable, and truly cared about helping us find what suited our needs!! He was engaging, fun, and very knowledgeable. I loved his enthusiasm!!! We purchased a gorgeous car and Mark never rushed us. It was a very pleasant experience all around and I look forward to a continued relationship with Mark and MB!! Congrats to the entire MB Cary team for exemplary customer service.

Jen

21 de sep. de 2015

My husband decided to buy me a car. He and I came in to look for a Benz and not knowing where to start. Mission accomplished in not so many visits. John has found me my dream car. He asked questions to know our lifestyle, what's important to have in a car and what is there to offer. John acted very professionally, no pressure in making a decision quickly and just gave us options on what is there to buy. We truly enjoyed time and dealings with John. He's a true asset to your Mercedes-Benz Cary dealership. We are very happy and the customer experience is superb PS the reception staff is great as well! Thanks to Mercedes-Benz of Cary and to John Kuzman. I give you 5 thumbs up if I had that many. Jen and Keith Cary, NC

Anita

12 de sep. de 2015

David Burr and the Mercedes-Benz of Cary team are wonderful! I just leased another Benz SLK series. Bigger and more efficient Once again David surpassed my expectations! He is professional, efficient and very personable. In all my years of shopping for automobiles he has been the best ever! Trust me, I've shopped for many vehicles! Thanks David! Will send everyone I know your way!

PinehurstPeople

2 de sep. de 2015

I had a wonderful experience at MB of Cary. We have a personal friend who works as the Sales Manager at a neighboring dealership and he introduced me to John Kuzman. He was a wonderful salesperson to work with in the purchase of my C250. I am a person who gets challenged by technology and features quickly but John spent ample time with me explaining how to use all the great features that the car offered and when I left the dealership, I felt like I could use my new cars "bells and whistles" with ease. I never felt pressured or uncomfortable in the shopping or buying process. He listened to my needs and delivered. The entire experience from the time we walked on the lot, entered the showroom, test drive, completing the paperwork, EVERYONE was friendly and kind to us. Everyone spoke and said "hello"-- even people we were not working with in the buying process. This is a very cordial team and a simple "hello" goes a long way in my eyes. It was a kind, pleasant experience and I would definitely recommend this dealership and John Kuzman without hesitation.

Tom K.

31 de ago. de 2015

The sales process, professionalism, and knowledge and expertise of this dealership and its people are remarkable. This was the first time I have purchased a Mercedes and it was not anything like the typical torture involved in the sales process. The process of buying or leasing a car has never been something I enjoyed... until now. There was no old-school high-pressure sales approach, and the sales person, Bert Bowers, was an expert in the product knowledge and has been working there for many years. It was refreshing to find a sales person who actually knew everything about the cars and could answer all my questions immediately and without any pressure to buy. The process of negotiating the numbers was quick and painless and they were very transparent and honest about every number. I did my homework and their numbers were fair from the start. Bert Bowers is by far the best sales person I have ever dealt with, and their delivery/technology specialist, finance manager and everyone involved are true professionals. It will be hard for me to go anywhere else in the future.

KT

30 de ago. de 2015

I loved working with Bob McGuire as much as I love my new 2016 SLK350! The service was impeccable, and the process took little time to negotiate and drive off...I couldn't be happier!!

JanetteNC

26 de ago. de 2015

I was on the website for Mercedes-Benz Of Cary and found a car I wanted see. I called the dealership and spoke with Bob McGuire. He made sure the car was still there and asked me to come look at the car. Mr. McGuire was so nice on the phone that I knew I had to see that car. I was greeted by the staff upon my arrival and they immediately got Mr. McGuire. I have bought many cars over the years but this was by far the best experience I have ever had. Mr. McGuire was so friendly and knowledgeable about this car. You know their job is to sell you a car but he was truly a sincere and nice person. The car sold itself but meeting Mr. McGuire made me glad I bought it at Mercedes-Benz Of Cary. I really felt that my business was appreciated. I never felt pushed or overwhelmed during the process of buying my car.

Matt

21 de ago. de 2015

I leased a C250 from MB of Cary three years ago and was quite pleased with the experience. Since that time the car was serviced at the location twice and both times the experience was exceptional. The sales and service staff are polite and professional. So recently when looking at a new car it was only logical to return to MB of Cary. This time John Kuzman was the salesman that I worked with on the transaction. I went into the process looking at the possibility of acquiring a CLA, but was by no means locked into a decision. Competing brands were very much under consideration. Did a test drive with John and he quickly picked up on the things I was looking for in a car and pointed me towards a C300, and also showed me a way that I could get in the car at a better price than anticipated. The C300 4Matic is everything that I was looking for in a car. The negotiation process with John and his sales manager moved quickly and fairly. They don't give cars away, and are in the business of making money. I understand that fact, and simply was trying to get the best deal possible. In the end I was very pleased with the deal and the entire buying experience. As I pointed out to John, it appears to me that there is a very healthy culture at MB of Cary. The people are friendly and accommodating, and car buying is made easy. I highly recommend the dealership and John Kuzman as a salesman.

Susan, new car buyer

20 de ago. de 2015

My husband and I purchased a Mercedes GL350 last week, at Mercedes-Benz of Cary. Our salesman, David Burr made the process very easy ! He was well versed on the many features of the vehicle. He even encouraged us to put our Granddaughter's car seat in the car and take her along on the test drive- he was very accommodating. He quickly completed all the paperwork, and made sure we were familiar with the vehicle before we left, and encouraged us to call him anytime with questions. Great experience !

Mike F

7 de ago. de 2015

Worked with Richard Meagher, very good interactions. MBZ has a great program, they were very accommodating even after our flight was delayed, stayed 2 hours late to allow us to pick up car. Very efficient process, all paperwork taken care of in advance, hotel in Stuttgart very nice, we drove 2500+ miles, drop off in Frankfurt painless, car arrived at dealership in only 5 weeks, all clean and prep for our U.S. use. They switched out EU nav for US, reset everything for miles, set up SAT radio, embrace. Can't imagine how they could have done it better, this was a wonderful way to see Europe in a quality way with excellent support before, during and after trip. Highly Recommended!

Lee

31 de jul. de 2015

This is the car number 6 that I bought from the same person, Mr. Mike Newman and same dealer, Mercedes-Benz of Cary. It is enough said ....

stevehandschuh

28 de jul. de 2015

I just leased my third E350 from Mercedes of Cary and every experience has been outstanding. The reason? Richard Meagher, the most professional motor vehicle salesperson I have ever encountered (and I've bought/leased a LOT of cars). What makes Richard special is his genuine interest in providing exactly what I am looking for. After leasing three MB's, he knows what is important to me and anticipates what will make it a special experience. He is knowledgeable, gracious and genuine. I completely trust him and accept what he tells me without hesitation. Not just during the sales pitch process but throughout the lease experience, Richard has been there with advice and counsel and wants my ownership experience to be a positive one. And while I know he knows that will keep me coming back, he goes above and beyond any experience I have had over 40 years of car buying experience. Mercedes of Cary is a good dealership and Richard Meagher makes it great.

SPOON

27 de jul. de 2015

Mr. Newman is the Best Being an owner of Bmw's I hesitated with da Benz. If it were not for Mr. Newmans customer service, and going out of his way....I would not be happy. AND IAM HAPPY.

New MB owner

11 de jul. de 2015

We purchased our first Mercedes at the end of June - it was a terrific buying experience! Our first interaction with our salesman, Bert Bowers, came on a very hot afternoon when he greeted my wife and I with cups of cold water as we looked around the lot. Absolutely NO pressure. He was there to answer questions and offer his insights. Over the next week we went from looking at used to new vehicles, finally settling on a new GLK 250.

David

3 de jul. de 2015

I have purchased multiple cars from David Burr. He's amazing. Honest, efficient, and works hard to make the deal happen with no pressure. He is the BEST!

cjalderink

25 de jun. de 2015

I just recently leased my 2nd Smart Car and had the pleasure of having Mark Nasholm as my salesman. Both experiences where beyond what I have ever had with any other dealership. Mark is an awesome guy who knows exactly what a client needs and wants in their purchase. I have and will continue to recommend him to everyone who stops to admire my cool Smart car in New Bern, NC.

New Out of town client

22 de jun. de 2015

I was in town on Business and searching for a potential new vehicle, really had not intentions of purchasing a vehicle, fortunately Mark Nasholm of Mercedes- Benz of Cary, NC changed that. The professionalism and overall experience was Best In Class. Mark was no pressure and very matter of fact which I respect and appreciate much more than the other dealers I have worked with in the past few weeks. Even after we agreed upon the purchase, he went above and beyond to make sure the vehicle was perfect upon my arrival. Even from out of town I will consider Mark and Leith Mercedes Benz of Cary, NC for my next automotive purchase.

Mr. & Mrs Byrd

19 de jun. de 2015

We recently purchased our third Mercedes Benz from our salesman Gary Smith at Mercedes Benz of Cary. My wife and I currently live in Connecticut; but choose to be a repeat customer for all our MB vehicles based on the excellent personal and quality service our salesman and the dealership have provided over the past several years. We are confident our salesman will listen to what's important in our purchase. Gary Smith has always met and exceeded our expectations and when you making an important purchase that's very meaningful. There many Mercedes Benz dealerships to select from and not all will provide a positive experience and value you as a appreciated customer. Our family has chosen to purchase from Mercedes Benz of Cary. We will always recommend our salesman and MB of Cary to our friends & family. Thanks for continuing to make our Mercedes Benz purchasing experience appreciated and valued.

Terry H

12 de jun. de 2015

I have bought a lot of cars and worked with a lot of dealers in the last 20 or so years. My experience with Mercedes-Benz of Cary is the best car-buying experience I have ever had. Bob McGuire was my sales rep. He knew everything about my GLK and demonstrated some really unique features both on the lot and during the test drive. He was knowledgeable, efficient, and extremely courteous. My wife and I were done with buying the car in about three hours, which is far faster than my experience with other dealers. The dealership itself is well appointed, comfortable, and full of courteous people. I was very impressed, and will definitely shop there again. Since that time, Bob McGuire has kept in touch with me to follow up with promised options/additions to the car such as a cargo mat for the rear, and a security cover. He replaced the windshield because it had a small chip that I didn't even notice. All of this was no extra charge. The dealer sent a very friendly and knowledgeable driver to pick up the car and drop off a loaner. Bob has been extremely pro-active in taking care of our needs and very responsive to my questions. I am very happy with my experience at this dealer, and am very impressed with the people who work there. They stand by their word and deliver on quality and service.

Tom E

7 de jun. de 2015

We recently moved to New Bern which is 21/2 hours away but traveled all the way there so we could deal with David again. We have found him to be very honest and thorough in his follow ups. He always makes himself available and has kept in continual contact with us throughout our ownerships.

Henry K

6 de jun. de 2015

I purchased a new 2016 E350 4MATIC vehicle from Mercedes-Benz of Cary two weeks ago. From price quote to delivery everything was easy and smooth. Mike Newman was exceptional as my sales consultant. He is professional, knowledgeable and courteous. This is the second Mercedes car I bought from him. He takes the extra steps to make sure the customer is taken care of. Thanks Mike and Mercedes-Benz Cary for the PERFECT experience!

100% Satisfied

4 de jun. de 2015

Bert Bowers was professional, knowledgeable, friendly and just made the whole experience worry free. I am 100% satisfied with all his work and with the car.

HappyOwner

1 de jun. de 2015

MeJust fantastic. Very friendly staff that did their best at making purchasing a car hassle free. Mark offered a fun and carefree experience I haven't experienced at any other car dealership. If you're on the fence about whether to make your next car purchase with Mercedes Benz, let me just leave you with this piece of advice, just do it!mea

L Edwards

26 de may. de 2015

Buying my E350 with David's assistance was a pleasurable experience. I came for the usual check it out and left with the car that exceeded my expectations! In the I met a new friend!

CHH

26 de may. de 2015

John Kuzman recently helped me on buying a new Mercedes in MB-Cary. It was a pleasant experience and he was very kind and professional. He explained many details of the car and was very responsive through email, phone calls and text message. I was quite busy at that time and his patience and responsiveness really helped a lot. I would recommend John to anyone who is looking for a Mercedes.

MJ

26 de may. de 2015

For this car buying experience I decided I would take my time, do my research and narrowed it down to the Mercedes C 300, BMW 3 series or Audi A4. As I was walking through the lot at Mercedes in Cary I was approached by John Guzman who was very pleasant, relaxed and accepted that I was looking that day and it wasn't the time to do a big sell. I spent a few minutes with him and when I left he gave me his card and told me to call if I was interested in driving. A week later I was back to drive the car and it was the best test drive I ever had. John knew the car inside and out and took it out to places to show what the car could do, not just around a few city blocks. After this I was sold and we set out to find the car that I wanted. Unfortunately the combination of color and extras was not available so I had to wait for several months while the car was made. During that time John kept me updated with e-mails every week or so to let me know where the car was in the process and when it might be here. Upon delivery John spent time me in the car making sure I understood how things worked. The whole car buying experience was comfortable and a lot of fun from the first encounter to delivery.

FBW

21 de may. de 2015

I recently bought a certified pre-owned ML350 at this dealership and the minute I walked in the door, I knew I was going to be treated well! Ken Lukes, my salesman, was so courteous and professional, and also a really nice guy! He explained the features and benefits of this car and was not an aggressive salesman at all. In fact, he was most patient in answering my questions. He is very knowledgeable about Mercedes Benz and he represents the company and dealership perfectly. Also, William Ball, the finance manager, was excellent! He was very patient with me and was a true professional to work with! He, too, represents the company and dealership perfectly. Thank you both for providing such a positive car-buying experience.

Aging Joan

20 de may. de 2015

David Burr recently helped me make my new car purchase. Being of advanced age I have had quite a few new car shopping experiences in the past. I can honestly say I have never had a better experience than that which I recently had with David. He was more than willing to answer all my questions, provide all necessary info, and still gave me sufficient space to be comfortable with my decision. His patience was particularly notable when he carefully walked this less than electronics savvy woman through all the new goodies on this car. When I allowed that I would no doubt not retain everything we covered, he was quick to say I should call him when I needed help. I would certainly recommend this pleasant and knowledgeable young man to anyone in the market for a new car. Joan Young

RC

20 de may. de 2015

This is a great place to buy or lease a car--I dealt with the Smart Center, and even there I was treated by Chris & Cherie no differently than were I buying a Mercedes-- like a valued customer with no pressure & in a very friendly manner--Highly Recommended! (also..free car washes!!)

ggrn

20 de may. de 2015

David Burr has an extraordinary knowledge of the way cars work, and is quite skilled at explaining it. Overall, it was the most pleasant, least stressful car-buying experience I've had.

Eddie & Sylvia

19 de may. de 2015

The Best or Nothing is Mercedes-Benz current slogan. Sales Representative David Burr typifies this notion. THE BEST- David is hands on and easily one of your best employees. He is a professional in every sense of the word, his in-depth knowledge was put to the test multiple times with questions I had about my customized S550 purchase, and he didnt miss a step. He has a warm and inviting personality which made my Wife and I feel right at home with him, he made the car buying experience a pleasure and removed all apprehension from the process. In my opinion he is a definite candidate for your employee recognition program. If you dont have one, he is a great reason to start one. THE NOTHING- My Wife and I truly felt there was nothing David wouldnt do to make sure we were informed during every step of the car buying process. David even made himself available to us during non business hours, when I had a moment of excitement about the car, (and I had many) and had to have an answer to a question or two, he was right there for us. David made sure I was well informed about my car, and all the many Mercedes-Benz products that were available to me before I left the dealership. I left the dealership thinking THE BEST OR NOTHING and how befitting that was of David Burr. I tried to capture that on paper, but in many ways I cant even come close to how exceptional he truly is. Again, I hope Mercedes-Benz takes this opportunity to recognize a wonderful person and employee you have in David Burr, and it will be David that Ill be looking for if, or when I make another Mercedes Purchase. Kudos David. Sincerely, Eddie and Sylvia

Jeff Pittman

18 de may. de 2015

I stumbled across a rare find online (a Certified Pre-Owned E series wagon) at Mercedes-Benz of Cary NC and decided to have a look. I had the very good fortune to connect with Richard Meagher (pronounced like Mayor) at the dealership and ended up buying the car with his guidance.I went in on the defensive. I had done a little homework, researching the values of the used Mercedes and my prospective trade-in on Edmunds.com. I expected to be told that the values on Edmunds were bogus (Ive heard that before). I also expected the slick, do-it-now, pushy, what would it take for you to do business TODAY? schtick (wow, have I heard *that* before!). I was especially concerned about the condition of the used car and the risk of buying a lemon. Ive bought used cars in the past but not in many, many years and was frankly a little skittish.Richard was (is) delightfully personable, immediately likeable and, importantly in this situation, immediately credible. I heard none of the sales-speak I was expecting to hear. Ive worked with car salespeople in the past who spoke in sales seminar-ese; everything rehearsed, everything a cringe-worthy cliche. Richard treated me as an adult. He listened to my worries about getting a lemon and reassured me in ways that made sense (read: warranties). He listened to my explanation of how I came to the figure I proposed to him once we got that far. I think we got along so well (and eventually came to terms) because we treated each other like reasonable adults, not adversaries.I have to throw in one last point about MB of Cary itself. The car I bought is four model years old but their CPO prep is the real deal, not just a slapped-on windshield sticker. The car is mechanically flawless and cosmetically spotless. The dealership inspected and replaced items that had proved problematic in this model, some potentially very expensive (e.g., engine mounts), despite their still being in good repair. They even ordered a replacement interior wood trim kit because this model is known to have some fading issues from exposure to the sun over time. I didnt see a problem and had to look closely to see it when Richard pointed it out. So the bad news is that I have to take the car into the shop in a couple of weeks to have the trim replaced. The good news is that I have to take the car into the shop in a couple of weeks to have the trim replaced, I dont have to pay a penny for this minor cosmetic refresh, and Ill have a fine loaner vehicle to drive at no charge while my car is in the shop. Sweet.Im planning to post this on several review sites so if youre doing research, you may see it again. My experience with Richard Meagher and MB of Cary was exceptional in every way. Consider these folks the next time you start researching a car purchase or lease. This is the right stuff.

MG991

17 de may. de 2015

We bought a CPO 2014 E350 from David Burr at Mercedes Benz of Cary yesterday and had a good experience. David was very knowledgeable of the features of the car and treated us in a professional manner. No hard sell from David. While the buying process took longer than we expected, we were very satisfied with the deal and our treatment by all the staff we interacted with. My wife is very happy with the car.

mercedezboy1

13 de may. de 2015

I just bought a brand new Mercedes Benz c300 from Richard Meagher at Leith Mercedes of Cary. I can't say enough about how satisfied I was with the process. Richard is one of the most knowledgeable, sincere and helpful salesman I have eer worked with and I highly recommend him. Leith got exactly the car I wanted and went the extra mile to make sure I was completely satisfied and all without any high pressure or lengthy sales spills. Definitely will buy from Richard and Leith in the future.

Bart

13 de may. de 2015

I just bought a brand new Mercedes Benz c300 from Richard Meagher at Leith Mercedes of Cary. I can't say enough about how satisfied I was with the process. Richard is one of the most knowledgeable, sincere and helpful salesman I have eer worked with and I highly recommend him. Leith got exactly the car I wanted and went the extra mile to make sure I was completely satisfied and all without any high pressure or lengthy sales spills. Definitely will buy from Richard and Leith in the future.

Val

7 de may. de 2015

We asked Mark Nasholm a month ago to help us find a good car and good deal!!! He is alsome, he did it!!!! Educated and professional:)!!!!!!!!

Jay V

4 de may. de 2015

Recently I bought a car from MB of Cary. Mark Nasholm is the product expert I worked with. Identifying a car, having a test drive, selecting the vehicle to buy (didn't have it on site and had to pick one which was in transit in the seas!) and finalizing the deal were done in 30 minutes! Mark had the knowledge not only about the vehicles and options, but also what customers generally look for. This was instrumental in closing the deal so fast. I would recommend both the dealer and Mark to anyone who is looking for a great car buying experience.

PK

3 de may. de 2015

Ken Lukes was our sales person. He was very professional, very well educated about the car we purchased and made my overall buying experience great.

HTCox

1 de may. de 2015

Mark Nasholm was great all through the process. He was very patient with our questions and explained very thing well. The entire experience was great because of Mark's help and professional work.

B. W.

27 de abr. de 2015

I just bought my fourth Mercedes purchasing a GLK350 this time. The salesman Ken Lukes was very knowledgeable and very professional. The car we wanted was not available on the lot but Ken was able to locate one in just minutes. I was there on Monday and the car arrived on Wednesday. Thursday morning it was available for me to put it up. When I arrived to pick it up, Ken greeted me at the door and had the new car ready for my inspection. Ken showed me and my wife how to operate the car and instructed us on the many options on the car. He showed excellent knowledge of the car and connected my phone so that it can be used hands free through the phone feature. He was not pushy and was always courteous and professional in all of our dealings. One of the reasons I am purchasing another Mercedes is due to the outstanding service by Kim Fredlund. She has been my service advisor for about 14 years and has always done an excellent job in seeing that my cars are well taken care of. I would highly recommend Mercedes Benz of Cary to anyone.

Charles&Ruth

20 de abr. de 2015

We just brought a S550. We just visited the dealership because Burt Bower gave us a call so we decided to take a ride to Cary to see what he was talking about. We had a 2013 E350. We looked at the E2015 but we didn't want it. Burt was very patience with us. We knew what we wanted but thought we couldn't afford it. We begin to question Burt about the S550 so again we went to look at the cars again. Burt didn't stop until he got us just what we want. He made it possible for us to move up to the car we really want. Thank God for Burt Bower and all he did for us to be riding in our dream car. We are enjoying it very much. We would buy all our Mercedes from the Cary dealership and Burt Bower. Thank you Charles&Ruth

Car Mat

16 de abr. de 2015

While having our transmission routinely serviced at MB of Cary, the same place we purchased it, we found another perfect Mercedes and purchased that as well. From the service department, to sales, to finance, everyone gave us first class service. Even the technician made it a point to discuss his service on the transmission and his honest opinion about our future experience with our new SL. John Kuzman, our salesman, could not have been more accommodating and worked diligently on our purchase demands. The entire experience flowed as smoothly as our newly serviced transmission!

Barbara

15 de abr. de 2015

This is my first Mercedes and the experience was positive. Richard Meagher was knowledgeable and patient with us as we asked our many questions. I like that he stayed in touch and was available to help us by phone, email, or in person. He made us comfortable and encouraged us to keep a list of questions we may have when we took our car home and return so he could help us. I've had my new car for a week and a half and have returned with 2 questions which he competently handled. I would not hesitate to recommend him and Mercedes Benz to others.

brandal

15 de abr. de 2015

The service and professional at Mercedes Benz of Cary is second to none. John Kuzman went above and beyond the call of duty to ensure that I received the best deal. John and Mercedes Benz staff made me and my family feel right at home the moment we walked through the door.

Brandal

15 de abr. de 2015

On a storm night in late April, my wife and I walked into Mercedes-Benz of Cary to look to find a great deal on a used vehicle. John Kuzman was there late in the night to help me and my family find the right vehicle and reach the best deal. John Kuzman and the Mercedes Benz staff went above the call of duty to insure me and my family felt at home the moment we walked through the door. John Kuzman was as professional and genuine as any person I have ever met. Thank you John.

Nathan A. Price

14 de abr. de 2015

Purcashed a 2012 E550 Cabriolet from John Kuzman and the entire process was smooth, transparent, and professional. John is as detail oriented as they come. There are a lot of people in the car business that could learn from John. He is organized, knowledgable, customer focused, and motivated. He was a key advocate for me and went "to bat" for me in order to reach a business transaction that met my every need. He does not miss a thing and he is the type of guy who always wants to make sure that every i is dotted and every t is crossed for his customer. There was the slightest wear on the drivers seat (in which most people wouldn't have even noticed or pointed out, but I did) and John made sure service took care of it. This is just a small example of the many things John does for his client's to make sure they are getting top tier service. In so many industries where customer service is mediocre at best, John excels at it and blows away the competition. He really is a model of consistency and is a valuable asset to the Mercedes Benz of Cary dealership. I have bought a lot of cars throughout the years and I am usually very hesitant to recommend any dealerships or salesman, but in this case it is undeniable and not writing this review would be a crime. John deserves every word and if any of you out there are ever considering buying from Mercedes of Cary, I recommend you ask for him every single time!!!!

R Trzeb.

14 de abr. de 2015

After an extensive search I found the certified vehicle I wanted at Mercedes Benz of Cary. Due to a hectic schedule I was unable to physically travel to Cary to view the car so 90% the transaction was done through e-mail. Richard Meagher made the entire process of trading my car in and purchasing theirs extremely easy. After officially "closing" the deal through e-mail, I made the 3 hour journey to Cary and was pleasantly surprised to see the vehicle I committed to was even nicer than I had anticipated. Honest employees, beautiful cars and a gorgeous facility - wouldn't hesitate to use them again next time around!

Sammie

11 de abr. de 2015

I purchase a E350 and i must say i am loving my new car. Bob McGuire were really kind and helpful. He answered all my questions concerning my purchase (E350) and showed me around the dealership, and we done a face to face with other department there. I would recommend anyone to buy a MB from Cary dealership.

Rich

6 de abr. de 2015

We just bought a new E63 from Mercedes of Cary and it was by far the easiest car buying process I've ever encountered. Bert Bowers went above and beyond expectations for us! He put us in the car we wanted without any hassle what so ever. Bert did everything prior to us showing up, all we had to do was sign on the dotted line and drive away! I highly recommend seeing Bert. Extremely personable and friendly.

Marty

3 de abr. de 2015

After searching for 2 weeks online and at local dealerships for an excellent used/certified vehicle to replace our BMW 328i, we had the BEST experience with David Burr at Mercedes Benz of Cary, NC. We found two 2014 C-250s with low miles online and made an appointment with David. He greeted us as we pulled up at 10am. Our test drives took 2 hours, allowing both of us to test drive each of them. Then we inquired about trading our BMW, which we already had a firm offer from a local dealer. Within the hour we had a matching appraisal. After signing the paperwork, David spent an hour with my wife in the drivers seat, reviewing all the controls. This was the BEST experience we have ever had in our 40+ years of buying cars together. Then I took the car in for a minor service item and was provided excellent service by Michael Joseph, Service Advisor. KUDOS, David and Michael!

D Man

1 de abr. de 2015

John Kuzman (salesman) at MB of Cary has done a fantastic job of making me feel comfortable, knowledgable, and rewarded through my car buying experience. I purchased a Certified Pre Owned vehicle and also had a trade in. The value for the trade in was thousands above other MB dealers in the state and they also provided many documents as to how they came up with the number (instead of out of thin air). However you contact John, he is a quick response to email, phone, or in person. Very helpful and very knowledgable about all the functions and features of the well equipped Mercedes Benz.

Leslie Boyd

21 de mar. de 2015

We all know the jokes and the unfortunate stereotype of car salesmen. I visited 5 car dealerships in the Raleigh and Cary, NC area this week and 4 others on-line. Most of them did little to convince me that there wasn't a grain of truth in those untrustworthy classifications. Mercedes-Benz of Cary was the exception. To start with, working with Dan Keenan as my Sales agent, was like working with one of my best friends. He was knowledgeable, no pressure, no hype, shared his personal as well as knowledgeable professional opinion and never hyped, pressured, or played negotiation hardball. I work in a field that requires me to negotiate. Purchasing my E350, was not a negotiation. It was an honest and transparent transaction working with Dan. I even needed to unload a trade-in on its last legs. Dan and MB of Cary still gave me a fair value. When it was time to write my check, I met William Bell, I thought I knew what was coming - the pitch to buy all the extra stuff that sounds great to have, but might not be appropriate for your needs, driving style or pocketbook with a high pressured pitch. Not the case at all with William. What an interesting man with a rich and storied who's who background. I would definitely play golf with this man! William is personable and friendly and let's you make the decision on how you want to maintain and finance your car. He explains every line item of your purchase in detail so that you completely understand. Dan and William both made sure that I met Peter Hampson in the event I ever needed the attention of Cary MB. Will I ever use this dealership again? Absolutely! I love my purchase, but I look forward to when I go back for a car wash or routine maintenance. These guys are reputable and honorable. If you are not sure where to do business, go here and start with Dan Keenan.

Nanabtd

21 de mar. de 2015

Our buying experience over the years with MB-Cary has been great. We have had the pleasure of working with David Burr in purchasing our last two cars. We were just admiring a 2015 GL450 on a snowy afternoon when Bob McGuire approached us. He asked if we were interested in buying a car, we said possibly. We then asked if David Burr was still working. His reply was Yes. We visited the dealership the next day and we met David. Bob, thank you for being so professional and greeting us on such a snowy day. Our experience with David in 2009 was so good we knew we would be in good hands again. David is a first-class professional. He is so knowledgeable about Mercedes cars and never hesitates when you ask him a question. He told us he would never be more than a phone call away if we ever had a question. David goes beyond what one would expect to make your buying experience a pleasure. Thank you David - we wish you the best.

Leverton, customer

17 de mar. de 2015

I liked the treatment I received from Chris Newman an d certainly like the Smart car he sold me. Sorry it has taken me so long to write a review . Was very pleased with service and attention and product. thanks . Helen Leverton

Anthony

17 de mar. de 2015

I had the pleasure of having Dan Keenan help me in selecting and eventually purchasing a Certified pre-owned C series car. From the moment I walked in to the dealer I was greeted professionally and was made to feel at ease, no pressure. Dan greeted me and we discussed what would best suit me. Every aspect of the transaction was easy from the actual purchase to the delivery of the vehicle. Mercedes Benz of Cary is a professionally operated dealership and anyone who is in the market for vehicle look to make this a stop and look for Dan Keenan

DMc

14 de mar. de 2015

Time after time the folks at MBOC deliver with first class customer service and an excellent all round experience. Efficient, polite, capable and prompt. No need to go elsewhere.

Karol

14 de mar. de 2015

I decided over a year ago to buy a pre-owned Mercedes-Benz and started looking in earnest in January. My husband and I visited the Cary dealership and were promptly greeted by David Burr who was super-nice and professional start to finish. David let me know when cars were available that might interest me and was patient as I looked and looked. The courtesy and attention throughout the process made me feel like I was buying a new car. Shoppers for pre-owned vehicles are not second-class citizens at Cary MB as I have experienced elsewhere. Since I drove the car off the lot, David has followed up with me to see if I have any questions. Great experience.

Stephanie gilchrist

5 de mar. de 2015

John was the ideal salesman at leith mercedes. He was friendly,reliable and dependable. Always updating me on everything and never kept me guessing. A wonderful car buying experience and I would recommend him for your salesman next time you are considering a new/new to you car.

Brian

4 de mar. de 2015

Test drove at this dealership and the other one nearby. I decided to purchase my new car with John Kuzman, who is the best car dealer that I've met over the years. He's not pushy and very willing to spend time with you to answer all of your questions.

Lea

2 de mar. de 2015

If you're looking for an easy and fun experience buying a car, go to David Burr at Mercedes Benz of Cary. The service that I received while purchasing my first car was perfect. Everyone is very friendly and welcoming from the moment you walk in the door. I will definitely go there for any future purchases!!

Jason

28 de feb. de 2015

I was shopping for a new car & my second weekend looking was in Cary. Mercedes has always been my dream car so started with Mercedes-Benz of Cary. John Kuzman greeted me while I was looking & I had two in mind. He showed both & I decided to test drive the CLA 250. I told John to give me to Monday to decide & he gave me no pressure. I was very busy at the office on Monday & we made the deal by text during the day. I got off work Monday at 5 & took all personal items out of my trade-in at home & headed to Cary from Wilson (60 miles). Mercedes-Benz of Cary closed at 8 Monday evening, John Kuzman & Jonathan Glass stayed until little after 9 with GREAT customer service until I drove my very clean Mercedes CLA250 back to Wilson! Glad to be part of the Mercedes-Benz of Cary family!

Satisfied MB E350 owner

28 de feb. de 2015

Mike Newman was awesome. I was looking forward to a new car but not the buying process. Mike totally made the process, easy, fun and extremely enjoyable. I never felt pressured, and he never let on that he was annoyed with me which I am sure he was. I asked for a lot and he was honest through the whole process. I called and emailed several times throughout the whole process and he was able to answer or get back to me ASAP. He was so personable never forgot our names, me my husband and my daughter. He took the time to learn about is and even had a special gift for each of us on our day of purchase. I was amazed at how well he pegged each one of us, and knew what we would enjoy and appreciate. It is the little things in life that make us happy and Mike Newman, not only gets the big important things, my new mercedes E 350, but also the little things. My husband and I walked out totally satisfied with a new car, but my daughter walked out totally satisfied with the compliments Mike gave her but also the token of appreciation, he showed her by acknowledging her and making her part of the process. That was important to us and Mike made it even better. Mike took the time to set up my free XM satellite trial, transfer and clean my plate, set my phone up in the car on Bluetooth, and give us a cheat sheet on setting up the home link. I really can't say enough about how awesome Mike Newman was....definitely go in and ask for Mike Newman, you can be as happy as I am right now!!! Thanks Mike.

Christine D

24 de feb. de 2015

John Kuzman was such a delight to work with. He was very knowledgeable, helpful, and NOT pushy. He had my best interest throughout the entire buying process. I would definitely recommend Mercedes-Benz of Cary and to ask for John!!

CJ

23 de feb. de 2015

I had spoken with Bob Mcquire many times over the telephone and via e-mail. When I first arrived at the dealership I was very nice. Every one was so friendly Bob was finishing a sale so my husband waited in the lounge. Then came Bob, I felt that I knew him we hit it off really great. The car was waiting for us and all we had to was the paper work. I had financed through the Pentagon Federal Credit union, but later decided to go through MB because the rate was the same. PenFed was so hard to deal with even after they had approved the loan. I want to give s heartfelt Thank you to Bob and Wm Ball for their work. They stayed and help us even after the dealership had closed. We could not have purchased a car without them. We drove home in our new car.

MayRixh

21 de feb. de 2015

Someone I knew always raved about this MB Dealership, so when I was in the market for a new vehicle I told myself MB-of Cary would be my first stop. I never knew it was going to be my last stop, because that's where I spent my money. David is so kool, he explained himself very well. He even gave a tutorial of the vehicles functions. Thumbs up for that location 100%. Sitting with William in the finance department was a good experience as well. Lastly, this facility is great looking.

CRAGMA

20 de feb. de 2015

We were very impressed with the overall Mercedes dealership from sales (Mark Nasholm), finance (William Ball) and service. This was our first experience purchasing a Mercedes and we would recommend this dealership.

Rhan of Pinehurst

18 de feb. de 2015

Ken Kukes greeted me shortly after entering Mercedes of Cary. Most pleasant and accommodating. We test drove a vehicle I requested and upon return I asked to see the CLA 250 Sport I had admired upcoming entering the showroom. This is the car I choose to buy. Ken new the products well and answered my questions in addition to informing me of the details of the car. The entire process was without stress and a pleasant buying experience. Ken followed up by phone to see if all was going well and asked if I was pleased with the car. Which, of course, I am. I received another call from Ken and another person checking in. I could not be more pleased from the beginning to the end. The Manager, Finance Director and others completed the process. Without a doubt I will return to Cary asking for Ken. I am certain others are more than qualified but in my case I am fortunate Ken Lukes was there to guide me through the process.

SALK

14 de feb. de 2015

What a great experience I had at your dealership purchasing a car. I can't say enough nice things about the high level and attention and service [ even after sale ] that I received. Chris Newman , my salesman and MBC staff were helpful and knowledgeable , the only mistake Chris made was telling my wife about free car washes . THANKS VERY MUCH SAL

chrisdai

13 de feb. de 2015

My experience started off not so good. We had an appointment with Mike Newman at 1:15 and he never showed up I believe I was told he was at lunch. However while I was waiting there was a salesman named Ken Lukes who was extremely nice and courteous and answered my questions even knowing I was waiting for Mike Newman. He was not trying to be pushy just offering great customer service. Which is very important to me. So after waiting until 1:45 with Mike Newman not answering his phone from receptionist she asked me if I wanted someone else. We'll that was a no brainer. Ken Lukes took care of me from there and it was a great experience, the most polite person you can meet. From the walk on the lot to the test drive, paperwork and delivery Ken Luke's was professional and made me feel like this is where I wanted to buy my car. It's amazing how much the salesman represents the dealership if Ken Luke's didn't approach me when he did we were leaving. Thank you again Ken you now have my business.Thank you,Chris Daino

J Insalaco

2 de feb. de 2015

This was my first Mercedes and it was a pleasure working with David Burr. I was considering a BMW, Audi or the E Class and David spent the time during our initial phone conversation to discuss the features of the E Class and how it met the needs of my family. He was equally generous with his time during the two visits to the dealership to test drive the E350 and work out the best leasing program available. He was available that Sunday on his cellphone to answer a few last minute questions about the sports package that helped finalize the transaction. By Monday morning he had all of the paperwork prepared and it allowed us to complete the paperwork quickly during my wife's lunch break. David was extremely professional and went out of his way to accommodate our busy schedules. Thanks to David, this was a true first class experience from start to finish and I look forward to a very long term relationship with MB of Cary.J Insalaco

David Edwards

31 de ene. de 2015

I highly recommend David Burr and the team at MB of Cary. I have bought at least 10 Mercedes from them over the past 7 or so years. I prefer to negotiate the purchase by email and text and then close the sale upon arrival. This has worked really well for my busy schedule. They have always provided exceptional follow up with any repairs or routine maintenance. They provide individualized attention to each customer, learning about their likes, dislikes, preferences, etc. I would strongly encourage you to consider David Burr and the MB Cary team!

DavidEdwards

30 de ene. de 2015

I highly recommend David Burr and the team at MB of Cary. I have bought at least 10 Mercedes from them over the past 7 or so years. I prefer to negotiate the purchase by email and text and then close the sale upon arrival. This has worked really well for my busy schedule. They have always provided exceptional follow up with any repairs or routine maintenance. They provide individualized attention to each customer, learning about their likes, dislikes, preferences, etc. I would strongly encourage you to consider David Burr and the MB Cary team!

Shirell Wilder

30 de ene. de 2015

If your in the market to buy or lease a vehicle, Mercedes Benz of Cary, with David Burr should be where you go and who you should see. My experience has been nothing but great each time. David has been very professional, knowledgeable and energetic. Thats a plus being that I have plenty of questions to make the best decisions. I wasnt too crazy about a black color vehicle since I was coming out of a white color car, but I am very pleased with my new fully loaded black C-Class. Each time I visited MB-of Cary, Im pleased whether its for a service or a car wash, the entire team is extremely friendly and go above and beyond to put a smile on my face. This last time i had the pleasure to work with Mr. William Ball II, in the finance department he made me laugh and comfortable signing my papers. To sum this all up, I m totally satisfied with the type of customer service i get, I actually feel like family. Thank you for being #1 in my eyes David Burr and Mr. William Ball II. You all Rock at MB-of Cary.

Terri Green

29 de ene. de 2015

Easily the best car-buying experience I've ever had. I am so very pleased with both the car and the services provided by the salesman David Burr. David was straightforward, not pushy, and very knowledgeable. He took care to make sure I understood every aspect of the buying process, went through all the car options, and followed up later to make sure I was happy. Their finance officer William Ball was extremely patient and professional, he offered everything that they are suppose to offer and clearly explained all the financing options. I loved the whole buying experience and will recommend any family and friends. I also want to acknowledge Dan Keenan for volunteering without hesitation to help when David was not available he demonstrated excellent team work in a sales environment you rarely see. Everything went so smoothly and I'm so excited to be driving my new car. I certainly would recommend David Burr and Mercedes-Benz of Cary.

Anne and Marsden

21 de ene. de 2015

When my husband and I decided it was time to part with his beloved 2002 E430 Mercedes, we sent out e-mails outlining types of cars we might be interested in purchasing. Richard Meagher responded by telephoning us and inviting us to come out and take a look. He also let us know about the January Mercedes sales promotion offer. When we arrived, Richard had brought out two models that matched our preferences. He invited us both to test drive a 2012 E320 model and during the test drive, he patiently and carefully explained the many features of the car. When we got back to the agency, he put together a purchase proposal for us to consider. We met with Richard and his sales manager and arrived at a purchase price that we accepted. Richard has been extremely generous with his time and expertise about the car that we purchased that has a number of new features over past Mercedes vehicles we have owned, and he has offered to be available if we have future questions or additional follow-up with the new car. We give Richard highest marks on our sales experience with him.

Diane and Terry

18 de ene. de 2015

My husband and I sent an email their response was immediately. Upon arrival we were greeted with a warm inviting smile by Ken. There was no pressure to buy or consider something else. His only response was when we decide on what we wanted they were there to make it happen. And that's what Ken and Jonathan did for us. Thank you guys so much for making our experience such a pleasant one. I love my car it has everything that I was looking for and some. I would highly recommend this dealership. There nothing like having someone like them to make purchasing a car such a smooth transition.

Yolanda

15 de ene. de 2015

I recently purchased my C250 Mercedes from Mercedes Benz of Cary. What great service I had. I have purchased alot of cars and never had an experience like this one. John Kuzman and Mr. Ball and entire staff are truly great people. I can say that when it is time to buy another car I will be returning to Mercedes Benz of Cary. I highly recommend this Dealership to all my friends and family.

Alex D.

10 de ene. de 2015

Great people to deal with. New car purchase was a very pleasant experience. Highly recommend this dealership.

Jon K

9 de ene. de 2015

Mark Nasholm made our first buying experience with Mercedes Benz of Cary a very easy and enjoyable process. His service and no-nonsense approach to finding the right vehicle to meet our needs at the right price was very refreshing. I will recommend friends to work with Mark in the future. Jon K.

hbeldred

6 de ene. de 2015

I just purchased my first Mercedes Benz In Cary NC from Mike Newman. He was the most classy and professional car salesman I have ever met in my life. I have never been so pleased with purchasing a vehicle. The moment I sat behind the wheel of this vehicle I knew it was the one. I felt no pressure from Mike, he was extremely knowledgeable about the vehicle (which is rare) and answered every question I had. The purchasing experience of the car was also the quickest I had been searching for months for something I wanted. My purchase was a "want", not a "need" so I really wanted something I loved and could be proud of. I would rate my experience at 100%! ( and the free car washes are definitely a greatly appreciated bonus to the purchase)!

myrna

5 de ene. de 2015

Last week we bought our third car from M-B of Cary and once again had a great buying experience. From the initial inquiry until the last signature signed, everything went so smoothly. Chris Newman was our salesman and Jonathan Glass did the paperwork. Then today Bob McGuire called to be sure everything was going smoothly and invited me to come over any time if I had any questions. These guys go beyond what is expected to make the buying experience a pleasure. By the way I do love my GLA 250!!

madforabenz

31 de dic. de 2014

I walked into the dealership having done my homework, knowing what I wanted and approximately how much I wanted to pay for a 2012 E 350. To my surprise exactly what I wanted was sitting on the showroom floor with a big year end ribbon on it! Bob McGuire met me at the door, introduced himself and walked me through several options with no pressure. i told him I would think about it overnight and would probably call or email with an offer overnight. I emailed him with an offer that was pretty much accepted by return email and I picked the car up the next day. The delivery too was a pleasant experience. A great salesman at a great dealer!

Jennifer

31 de dic. de 2014

My husband and I recently had the pleasure of purchasing a new Mercedes CLA with Mercedes-Benz of Cary. Mark Nasholm was our product expert and worked with us to test drive the car and complete the purchase process. As a USAA member, we selected the dealership through a car purchasing service with USAA, not knowing what to expect. Mark and Mercedes-Benz of Cary more than exceeded our expectations! Mark was very personable and easy to interact with, extremely knowledgeable about the product, courteous and professional as we expressed our desire to do our due diligence and look at another car at a different dealership before making a final decision, patient and not at all pushy throughout the entire process, and overall he provided a superb customer experience. Bottom line, this dealership is a no hassle experience that you can rely on to be honest, trustworthy, and fair. We highly recommend this dealership and especially Mark Nasholm. We'll be back to purchase from him again!

The Olivers

30 de dic. de 2014

What a terrific experience purchasing my first Mercedes. David Burr was extremely knowledgeable and patient as we journeyed through the buying process. I never felt pressured nor did I think he was ignoring me, but in fact, he seemed to have a natural rapport with us that made it easy to communicate with him and ultimately leave with the right vehicle for me. I would recommend anyone in the market for a Mercedes to reach out to David Burr for an uncompromising, completely satisfying experience.

MB Lady

29 de dic. de 2014

Very clean show room, extremely friendly & professional sales/ finance staff. David Burr (Sales & Leasing Consultant) and Ben Metzler (Business Manager) made this whole experience a pleasure - no hassles, no stress. We recommend this dealership without hesitation.

Ron C.

29 de dic. de 2014

I wanted to take this opportunity to express our special thanks to salesman Mike Newman and the entire MB of Cary team with our recent purchase of a GL450! Mike has all of the characteristics of someone you can trust if you plan on purchasing a new or used vehicle -- a great listener to understand what you are looking for, great communication skills, honesty and transparency so you know what you will get if you purchase a vehicle, an internal advocate if you need one to help close the deal, ensuring that the vehicle is in pristine condition as if it was Mike himself making the purchase, and after the sale follow-up to ensure you are completely satisfied. The fact that this is our second purchase (the first was a E350 4Matic) with Mike should also verify how satisfied we are with him and the MB of Cary team -- give them a try and I'm sure you will be as satisfied as we were with our two purchases. Lastly, a shout out to Finance Manager Ben Metzler who assisted us with attractive financing options and to the Service Department who always goes above and beyond to help!

John Hamlin

27 de dic. de 2014

We just purchased another Mercedes from Mercedes-Benz of Cary. I have purchased many cars over the years and have found Mike Newman to be the best salesman I have ever dealt with. He is extremely knowledgeable and works very hard to to insure that his customers get they car that they want. A++++++.

Chris

25 de dic. de 2014

My wife and I had a great experience buying our first Mercedes with David's assistance. He took the time to understand our requirements and other features of interest. We ended up ordering the next model year with the options we wanted and the car was delivered on the timeline he described.

Bill K

18 de dic. de 2014

John was great throughout the buying process. Made sure I was in and out pretty quick once the deal was finalized. Thanks John.

Caryowner

16 de dic. de 2014

Great buying experience when purchasing used car three years ago, followed by continued great service. Our service advisor, Meredith, is a model of professionalism. I highly recommend this dealership.

brian.sockin

10 de dic. de 2014

I had the distinct pleasure of working with John Kuzman and the team at MB Cary. From my initial internet inquiry through driving my GLA 250 away (with a basket of chocolates, one in the shape of the Mercedes-Benz star), it was unparalleled experience. All staff were highly professional and engaging, making me feel like I more than bought a vehicle...rather like I was welcomed into a family of Benz owners. Even though my first Benz was a lower end of the model spectrum, the Cary team treated me like I was buying a top-of-the-line SLK. John Kuzman covered every detail, gave me a great deal and was the opposite of how consumers have come to perceive auto salespeople. Thanks again MB Cary for far and away the best car buying experience I've ever had, bar none.

JC

9 de dic. de 2014

I've leased two cars at Mercedes Benz of Cary from Mike Newman. Mike is one of the nicest people you'll ever meet in the automotive sales world. I leased a 2012 Mercedes Benz CLS 63 AMG and just got a new 2015 of the same model in large part due to Mike. The new car had to be ordered and is one of the first in the state if not the country. Mike kept me apprised of the car's arrival date throughout the build process. Mike also helped me configure the car and made many calls on my behalf to MB to see what was and wasn't available as we ordered the car far enough in advance that the computer was not showing all options, etc. I got the car a little over a week ago and it's a beast. And awesome to drive. Thank you Mike for you outstanding service.

Joy Daniel

7 de dic. de 2014

I recently purchased a Mercedes GLA. from Mercedes Benz of Cary Leith. The sales expert Mr. Richard Meagher made it simple and easy purchase. He is very illustrative about the features of the car even the minute things which made a big difference from their counterparts. I would definitely say, his professional communication and straight forwardness made me to drive all the way from Charlotte to Cary for this purchase. I would recommend MB of Cary and Mr Richard.

WL

4 de dic. de 2014

David Burr did a wonderful job handling the purchase of my Mercedes. He made the buying process fun! I highly recommend working with him!

Morgan M

3 de dic. de 2014

David Burr is an excellent salesman. He assisted me in purchasing exactly the car that I wanted. He was patient in providing me options that met my needs. The environment was welcoming and I had an overall pleasant experience. He was kind polite and gave his undivided attention. I asked many questions as this was a big investment for me. He was knowledgable and resourceful about the car that I wanted. He took his time and reviewed everything in the car to help me familiarize with the technology. I would highly recommend him to any of my friends.

Jim

1 de dic. de 2014

Buying or leasing an auto is normally an exercise in frustration. For some reason, many in the auto sales industry do not believe that transparency is necessary to the purchaser or that simple answers to simple questions are helpful. The experience with the team at MB Cary is different. I found their process simple, straightforward and transparent enough to pull the trigger the first day and would highly recommend them to anyone interested in MB.

Jennifer Revson

28 de nov. de 2014

Hi Everyone: Just bought my snazzy new Mercedes from David Burr, and had a great experience from beginning to end. He was fun, informative--therefore helpful--polite and professional, and gave me lease terms I was happy with. When I picked up the car he gave me a lengthy tutorial, set up all the essentials, and offered his time for further assistance. His follow-up has been in earnest, and I couldn't be more pleased. Bottom line: If you're thinking about getting a Mercedes, I highly recommend you call David.

Bill & Kelley D

24 de nov. de 2014

We traded in our Porsche to get back to Mercedes. David Burr and the entire staff of Cary Mercedes did an outstanding job! They are true professionals. David knows his product and did a great job to get us the deal we wanted.

High tides

16 de nov. de 2014

Excellent experience with this dealer! The sales team is outstanding.

chanelnicolescott

12 de nov. de 2014

I recently purchased a 2014 CLA from Mercedes Benz Cary and my experience was nothing short of impeccable! Both my salesman Chris Newman and the finance manager William Ball worked tirelessly to get me into this car. Id been working with another dealership when I decided to contact Mercedes Benz Cary, and Chris Newman answered the phone. He was so adamant in persuading me to allow them an opportunity to put me in a car that I finally gave in and boy did they deliver! Id faced some challenges in the previous years due to the economic downturn and I had some skepticism about purchasing my next vehicle. Finance Manager William Ball went to work on my behalf and put together a car deal that I couldnt turn down. This was my second Mercedes Benz and the deal was much better than the first time prior the challenges that Id endured. It was like I wasnt even affected, like it never happened. Im so grateful to Mercedes Benz Cary for giving me a second chance at rebuilding and getting back on the road in Class.

CNS

12 de nov. de 2014

I recently purchased a 2014 CLA from Mercedes Benz Cary and my experience was nothing short of impeccable! Both my salesman Chris Newman and the finance manager William Ball worked tirelessly to get me into this car. Id been working with another dealership when I decided to contact Mercedes Benz Cary, and Chris Newman answered the phone. He was so adamant in persuading me to allow them an opportunity to put me in a car that I finally gave in and boy did they deliver! Id faced some challenges in the previous years due to the economic downturn and I had some skepticism about purchasing my next vehicle. Finance Manager William Ball went to work on my behalf and put together a car deal that I couldnt turn down. This was my second Mercedes Benz and the deal was much better than the first time prior the challenges that Id endured. It was like I wasnt even affected, like it never happened. Im so grateful to Mercedes Benz Cary for giving me a second chance at rebuilding and getting back on the road in Class.

BOB IN NEW BERN

4 de nov. de 2014

I'VE LOST COUNT FOR THE NO OF CARS I'VE PURCHASED FROM BOB MC GUIRE AT CARY M-B. JUST PURCHASED ANOTHER ONE AND BOB PERFORMED IN HIS USUAL OUTSTANDING PROFESSIONAL MANNER

Greg and Susan

4 de nov. de 2014

Several weeks ago, my wife and I devoted a rare free Saturday to doing some "looking" at the Auto Park in Cary. Our intent was to take a few hours and hit some of the dealerships we were interested in checking out. I tend to buy cars very infrequently (we run them until they stop) and it takes me a while to just do it. Generally, I dread doing it. We stopped at Mercedes-Benz first and we never left! We met Bob McGuire in the lot. He simply asked if we needed any help and to just call him if we needed - he proceeded to quickly point out the layout of the lot, where different models were located, etc. We immediately felt at ease and several hours later we left with a C250. He was so patient and so accommodating. My 17 year old daughter even commented on how much she liked his demeanor and helpfulness. Within in a few cars, we knew the one we were interested in - and the experience with others in the dealership began - to great success. We were treated so well, the "necessary evils" of buying a car went by so smoothly, and there was not one part of our experience that was tiring or frustrating. We are solid customers now and gladly recommend them, and Bob McGuire in particular, if you want grand treatment that is hassle-free. We certainly got it!

Tony J

28 de oct. de 2014

John did a fantastic job of helping us with our purchase. He was very personable, answered all of our questions, and put us at ease. I absolutely would recommend John to anyone in the market for a Mercedes and I will use him again in the future.

Lori

28 de oct. de 2014

John Kuzman at Leith Mercedes in Cary is a very customer oriented salesperson. He gave complete and straightforward answers to all my questions, and if he didn't know the answer, he found someone who did. His informative style was low pressure and low key, providing an excellent buying experience. I would not hesitate to work with John again when buying another car.

Patti Hashagen

17 de oct. de 2014

David Burr and Ben Metzler are my Knights in Shining Armour.

JeffW

16 de oct. de 2014

By far the best service i've ever had at a dealership. I work with David Burr in Sales and he always makes it easy; no pressure and top notch service.

Willa Bonner

3 de oct. de 2014

My recent visit to the service department at the Cary Auto location was my very first. Meridith Sharpe made my experience problem free.

Erica Folk

2 de oct. de 2014

Leith Mercedes of Cary was a fabulous place to buy a vehicle. John Kuzman was a true gem to work with in the buying process. John was great with our two young boys keeping them entertained. Showroom is beautiful, gorgeous cars! They gave us a great deal on our trade in and detailing on the car we purchased was pristine. We will definitely return for future purchases and look forward to dealing with John Kuzman again as well.

Jason G.

29 de sep. de 2014

My name is Jason and my wife, Sara, and I were lucky enough to purchase our first new Mercedes-Benz from Mercedes-Benz of Cary. We worked with Ryan Gury, and honestly, it could not have been a better experience. When we arrived in the morning Ryan was waiting for us, and had the car outside warming up. With all the road paving and all going on my wife was a little hesitant to get behind the wheel right off so Ryan drove us to an office complex just down the street where there was plenty of wide open spaces. He was extremely knowledgeable about the car, and answered all of our questions without a problem. The negotiation was a simple process, and Ryan made it simple for us and the dealership to be happy with the deal. We hadnt intended on leasing the car, but Ryan brought up the fact that we were a prime candidate for a single payment lease payoff, which really was a better fit for us. Once all the paperwork was complete, we were thrilled to see our new Mercedes-Benz C300 sitting right on the showroom floor. Ryan was extremely patient going over all systems of the car and with our many questions. Seeing our car drive out of the showroom waiting for us to take it home was a very thrilling and satisfying experience for Sara and I. We saved for many years for this car and followed the progress of the new C-Class through its development and finally production. Owning a Mercedes-Benz has been a dream of mine for many years, my grandfather always drove them, and the first car I remember riding in was his 1981 300SDL. To us this is not just a car, it is a milestone that we have worked and saved for may years to accomplish. At the end of this lease, we dont know which model we will go into, but there is no doubt that it will be another Mercedes-Benz from your dealership. I just wanted you to know that Ryan did an outstanding job making this a day for us that we will not forget. We look forward to many years working with Mercedes-Benz of Cary and Ryan for service on this car, and the eventual purchase of our next one.

CSS

22 de sep. de 2014

I have been a loyal customer for years and the best just keeps getting better! Both Ben and Mr. Jon Kutzman made my leasing experience easy with a great vehicle at a great price and terrific hand holding throughout the entire session! Great people, great service and please let me mention I love driving my new E350! As I said the best just seems to be getting Better!! I lease frequently and they always give me a great deal and great automobile!!

Ben

20 de sep. de 2014

Salesman Dan Keenan was a very helpful guy and put me in the car of my dreams. His sidekick Ben in finance also got me a great rate. Overall was a great experience and would recommend it to my friends. This Batman and Robin duo are the best in the business. Kind a like the guys from "dude where's my car".

Jeff and Sandy Grady

17 de sep. de 2014

I recently purchased a Mercedes GLK350 from Jonathan Glass. As a rule I loathe the car buying experience. But this time it was a pleasurable and educational experience, thanks to Jonathan. When he was out of his office expediting the deal, my wife and I decided "we really like this guy". Jonathan exhibited his expertise in every facet of the process, beginning with the minute he greeted us on the lot. His professionalism was highlighted as he explained every feature of the car's operation, the audio, GPS, and heating and cooling systems. I wouldn't be surprised the next time I visit M-B Cary to find that Jonathan has climbed the corporate ladder. He has the right stuff to get to the top quickly

ericaj799

16 de sep. de 2014

My experience with Mercedes-Benz of Cary could not have been any better! I applied for financing online and was approved before I even got to the dealership with my trade. All the paperwork was ready for me when I got there and David Burr with sales was fun to work with & very knowledgeable during the whole process. William Ball is a financing magician and was able to get me the car I wanted at the price and interest rate I wanted. I have never been treated so well by any other dealership. I felt very much at ease and found the experience very enjoyable. I highly recommend Mercedes-Benz of Cary to anyone looking for the perfect car and good ol' family treatment! Thank you for all you did David & William! Erica J.

Allen D.

16 de sep. de 2014

I just purchased a 2011 Certified Pre-owned Mercedes ML350 from Mercedes-Benz of Cary and had the good fortune to be introduced to Jonathan Glass when I visited their showroom recently. This experience is by far the best experience I've had purchasing any vehicle. This is my fifth Mercedes and my best auto buying experience. Jonathan was patient with me and extremely knowledgeable of the product. He was forthcoming with the truth, upfront and straight forward with his approach and made me feel that my satisfaction was paramount! I immediately liked Jonathan and grew to trust him during the course of this experience. This is a first for me, a person, who typically dislikes the process of purchasing or leasing a car. Jonathan introduced me to Ben Metzler who assisted with the financing of the car. Ben, just like Jonathan, had the very same approach and was extremely helpful and efficient in assisting me. What a team! If you wish to have a 5 Star experience with your next purchase or lease, you owe it to yourself to contact Jonathan Glass at Mercedes of Cary!

Anna Goldsmith

13 de sep. de 2014

After reading a few of the reviews of Mercedes-Benz of Cary, my husband and I booked an appointment with Dianne Polovko for 7:30 last night. We had to book the appointment so late because we were driving from China Grove, NC and I had to work until 5 pm. That being said, we left our house around 5:35 and our ETA said we would arrive at the dealership around 7:45. We immediately called Dianne to let her know and she seemed annoyed that we would be late but said we could still come, but that we may not have time to test drive the vehicle we were coming to buy. Since their dealership closes at 8, we would not have had a lot of time to talk and we understood that before we even made the appointment. Two hours later, we arrive and are greeted coldly by Dianne. She walked towards us with a look on her face that read "I can't believe these people are going to make me stay past closing time". She greeted us and proceeded to tell us that the car we just drove two hours to purchase, was being test driven by another couple. First let me say, I understand that we didn't put a down payment on the car, so they had the right to show it to someone else but they NEVER offered us a chance to put a down payment on the car just in case someone decided to purchase it before we got there. She didn't call us to let us know that another couple was looking at it (the couple got there around 7:15) to give us a chance to put a down payment on it. It was appalling that a Mercedes Benz dealership, known for their elegant cars and wealthy customers, would treat us that way. She immediately went to get her manager when we voiced our frustration and he walked over to us, and breezily said "So what's up?". I was taken aback. That is not how you approach a customer who has just driven 2 hours to see a car that was about to be purchased by someone else. I guarantee you that he would not have approached us like that if we were not 25 years old, wearing jeans and trying to purchase 1 of the only 12 used cards on their lot. We were obviously not important enough to be treated with respect. Needless to say, he was polite enough to apologize. When we left, it was past 8 pm and they seemed unaffected by the horrible customer service they just gave us. They did not offer to fill our gas tank, they did not offer to show us another car, they did not offer to look in their inventory for the car we came to buy and did not offer us another appointment.I would NOT recommend this dealership or this sales representative. They are snooty, rude and they lack basic customer service skills. Dianne was cold and has no business selling cars at Mercedes Benz or anywhere else.On a more positive note, we drove next door to the Hendrick Toyota dealership and ended up buying a 2012 4runner from James Spivey. He treated us with respect and brokered us a great deal.Anna Goldsmith

Yizhen

12 de sep. de 2014

I didn't purchase my 2009 C300 from this dealer store but brought my car here to give it a thorough service. I would like to thank my service advisor Mr. Ray Mills especially as well as his team members for their extensive knowledge on car maintenance and their courteous service. In particular, Mr. Mills is very willing to share the technical details, very patient in explaining technical terms and very nice to help me figure out a best service plan according to the maintenance priority and my budget. During the service, Mr. Ray always keeps me updated with every step they moved to work on my car. Also, I was very fortunate to be given a tour to their maintenance workshop. They are seriously technical guys who treat your Mercedes very carefully and delicately. From the way they change oil for your car to the time and efficiency they maintain the transmission system, I was truly impressed by their working attitude and professional courtesy. After the visit, I have made my decision to purchase my next Mercedes from this Cary dealer for the people like Mr. Ray Mills they have.

Bill McCool

6 de sep. de 2014

I recently had my 24 month service for my 2012 E350C. I started by scheduling online with my Service Advisor, Kim Fredlund. Kim promptly responded and gave me an overview of the two levels of service available, cost and approximate time to complete the service. We also agreed that a Technician would check to ensure that the vehicle had the most current software and update as needed, therefore Kim suggested that I get a loaner vehicle so I didn't have to wait. When I arrived for the appointment, I was promptly greeted, paperwork was in process for the loaner, Kim greeted me and she completed her paperwork in minutes. She offered coffee and pastries, explained exactly what work would be done and I was on my way in just minutes in my 2014 loaner. It was a very well coordinated, professional process. While there, the Sales Consultant who sold me the car, Gary Smith, saw me and walked over, shook my hand and greeted me warmly. I felt very welcome at the dealership, I was treated with courtesy and respect and was fully informed about the service to be performed. When the vehicle was ready, Kim called me and I picked up the vehicle which had been washed and was ready to be driven home. Kim is fully knowledgeable about all aspects of service, is courteous and efficient in her work. I have total confidence in her and her recommendations, she is the best service advisor that I've ever had. I am very happy with Mercedes-Benz of Cary and their staff is exceptional. I strongly recommend the dealership.

RB

4 de sep. de 2014

Everything is great at MB of Cary. The sales folks are great and always greet you with a smile. Though they want to make a sale, I never feel pressured or bothered. What I have been most impressed with has been the service department. Every time I walk in, it's like coming home to family. The whole staff is kind and goes out of their way to greet and help you. Kim Freelund, the AMG Advisor, is always available to help with an issue, whether mechanical or scheduling. She is very knowledgeable and goes out of her way to make sure that the customer is completely satisfied. Cameron is the lead AMG tech and seems to know every inch of these engines. We are lucky to have him here.

William W.

4 de sep. de 2014

I was told by the Mercedes Dealership in Raleigh that I could not finance a Mercedes. My credit report showed a bankruptcy that I knew was erroneous, but that dealership would not work with me. I was only in the area in order to surprise my mother over the Labor Day Weekend with her dream car. I remembered that there was a Mercedes Dealership in Cary, so I thought that I would try there. When I called, I was greeted by an enthusiastic, sincere sales representative named Bob. This gave me hope that maybe I could still purchase a Mercedes. The same bankruptcy was revealed on their credit check, but the finance manager, Ben, said that he would look into it because it was likely false. When he researched it, he discovered it was false and immediately called Mercedes-Benz financial reps to see if he could work something out. When numbers started to be crunched, it still appeared that I would need more for the down payment than I had. Ben did not let this deter him. He told me to come back Monday and he would talk to the senior financial analyst to see if he could get something done. On Monday, not only did he get a deal that I could afford, he even was able to get me a better car for what I wanted. Bob prepped the car for me and kept telling me that "everything happens for a reason." I signed all of the papers and officially then owned a Mercedes. Even the owner came out to tell me that he was happy that I was now a Mercedes owner. I put the key in the ignition, drove to my mother, and watched her celebrate and cry tears of joy. Thank you Mercedes in Cary, for helping a dream come true. I believe in miracles.

LRS

3 de sep. de 2014

Buying a car from Mercedes-Benz of Cary is, by far, the best experience I have ever had purchasing an automobile. David Burr was courteous, patient, very, very knowledgeable, extremely thorough in his explanation and demonstration of the car and all the various options' functionality. The business manager, William Ball, was professional and friendly as well. I enjoyed our discussion of our mutual love of music. I highly recommend David Burr, William Ball and M-B of Cary.

staceycoop1

2 de sep. de 2014

We recently an excellent experience with Mercedes Benz of Cary. If you are in the market for a Mercedes, Ryan Gury is your guy! We bought our first Mercedes from Ryan a few years ago and knew we wanted to work with him again. We recently decided to trade in our C300 for a larger vehicle, but wanted to stay in a certain price range. Ryan was very patient and helpful in discussing our options and he ensured that we found the right vehicle for our family's needs. He was respectful in staying in our price range and did not pressure us into buying. In addition, Ryan always makes it a point to stop by and say hello and check on things when I am in for a service request. I would highly recommend Mercedes Benz of Cary and if you stop by, ask for Ryan Gury, he is GREAT!!

Tom & Sharon Franks

2 de sep. de 2014

Bob McGuire is a real pleasure to work with and the main reason we keep buying Mercedes Benz. He is of the highest integrity and makes the buying process a real joy ! We love working with Bob. Tom & Sharon Franks

Cathy - JJV Mom

31 de ago. de 2014

This will be my 4th Mercedes that we have purchased from David Burr. We never have to worry, wait or work too hard to get just the car we love. We just call David. I have been in 2 accidents in the last year and a half and I know the safety and reliability of a Mercedes. I don't think I will ever drive anything else. When I need service I just call the service department and they take care of everything effortlessly. I highly recommend Mercedes-Benz of Cary. I am thankful for this company and the great salesmanship of David Burr.

Susanna Wilde

30 de ago. de 2014

I just leased a fully loaded CLA250 from David Burr and paid sticker price, which was ok, IF the car was NOT a LEMON. I own a 2008 CLK63 AMG Black series and an SLK230 and both drive like a dream, so I expected the same from a new Mercedes!However the transmission is not functioning properly and I do not feel safe in this car. Basically it is very erratic and unpredictable, sometimes almost stalling and "bucking/jerking" back and forth when at a stop on any type of incline or issues such as remaining at 5000 RPM (yes, 5000 RPM) for extended times at 35 MPH! So each morning I start off my day, worrying how to drive this car so that it will behave safely and actually get me to work without having an accident. Then I end each day with the same issues. This is unacceptable and I have never experienced this with any other car I have driven, which is over 34 years of driving. I actually have to drive the car in Cruise Control as much as possible because that is the only way to alleviate the erratic and unpredictable nature of the transmission and engine. The absurdity of this is that the service department In Cary refuses to run a computer diagnostic test on it. I wasted 3 hours on Friday with a scheduled service appointment on this LEMON and they stated that their technician must drive the car and replicate the problems. I had just driven the car for 4 hours because I work out of town during the week, so the engine was warm. The technician, Justin, drove the car like a "little old lady" very slowly and carefully in E mode (with ECO off) and stated everything was fine. And sent me home as though I was imagining everything! Well, my friends have driven this car and experienced the EXACT same issues as I have...Since the dealer is not willing to help me, I intend to video the issues this week and have documented everything to send to the BBB, the NC Attorney General, MBUSA, and I will be contacting a LEMON lawyer. I do not feel safe driving this erratic vehicle and I have told this to both the service and sale people at Cary Mercedes, but they do not feel that they need to do anything to help me.

Dave H

28 de ago. de 2014

My customer experience with Mercedes Benz of Cary was outstanding. Gary Smith called me within five minutes of submitting an online inquiry, and he was very helpful and patient discussing the various models with me on the showroom floor and during test drives. I had previously been a loyal Toyota customer for many years, and so I was not as familiar with the Mercedes Benz line of vehicles. Gary really pulled through - he was able to answer all of my questions, was polite and responsive, and the entire experience was painless (including the negotiation of the sales price of the new car and the trade-in value of my Toyota Sequoia. The only hitch was that I showed up during a very busy time, and we were not able to finish the paperwork before I had to pick up my son from a birthday party. But - Gary worked out an arrangement to let me have the car for the weekend, and to bring it back on the following Monday to finish things up. Everyone at the dealership was professional and responsive (from the sales manager to the finance person, to the service advisors). Of course I love the car (a black on black E350 sedan with sports package). At this point, I'm pretty sure I will stick with Mercedes cars going forward. They are worth the investment.

rtpemt

26 de ago. de 2014

I took delivery of a new Smart Fortwo Passion Coupe from Mercedes-Benz of Cary on Monday, August 25, 2014. I can honestly say I've never had a better experience at an auto dealership! The sales consultant, Diana Polovko, and the brand manager, Cherie Braun, were a delight to chat with, and the finance manager, Ben Metzler, was extremely pleasant and efficient. He had me in and out of his office in no time at all. Diana caught my attention last week when my wife and I were at the dealership having her 2011 Smart Cabrio in for routine servicing. I was walking out the door and Diana leaped to the door and opened it for me - you have to go to a 5-Star hotel for that kind of service! We chatted a bit, and on the way out she showed me some of the newest Smarts that were available. She is really a nice person to talk with, and did not pressure me at all to buy, but offered me her business card and her services should I decide to get a new car. Very professional and pleasant. Everybody at Mercedes-Benz of Cary I've encountered has been a joy to work with and they always make you feel like part of the family. If you ever want a Smart or a Mercedes-Benz, they are THE place to go. They truly earned the Mercedes-Benz Star! James & Lynda McNeely, Happy Smart Car Owners

JimMc

26 de ago. de 2014

I took delivery of a new Smart Fortwo Passion Coupe from Mercedes-Benz of Cary on Monday, August 25, 2014. I can honestly say I've never had a better experience at an auto dealership! The sales consultant, Diana Polovko, and the brand manager, Cherie Braun, were a delight to chat with, and the finance manager, Ben Metzler, was extremely pleasant and efficient. He had me in and out of his office in no time at all. Diana caught my attention last week when my wife and I were at the dealership having her 2011 Smart Cabrio in for routine servicing. I was walking out the door and Diana leaped to the door and opened it for me - you have to go to a 5-Star hotel for that kind of service! We chatted a bit, and on the way out she showed me some of the newest Smarts that were available. She is really a nice person to talk with, and did not pressure me at all to buy, but offered me her business card and her services should I decide to get a new car. Very professional and pleasant. Everybody at Mercedes-Benz of Cary I've encountered has been a joy to work with and they always make you feel like part of the family. If you ever want a Smart or a Mercedes-Benz, they are THE place to go. They truly earned the Mercedes-Benz Star! James & Lynda McNeely, Happy Smart Car Owners

P Baker

25 de ago. de 2014

We highly recommend MB of Cary as a well-oiled dealership for product, personnel, and service efficiency. Have had several E class Benz's since 1988 with the last three serviced or purchased here. Our sales representative was John Kuzman on the current car we use for road trips... a Starmark.....E 350 wagon. Purchase experience was excellent! P W Baker's Cary, NC

B. Moore

21 de ago. de 2014

Just purchased a Mercedes GLK350 from John Kuzman, a very courteous and professional salesman. No hard sell, easy negotiations, and a smooth overall transaction. Love the car!

kswartzel

19 de ago. de 2014

We had driven a XC90 Volvo for 8 years. It was a wonderful automobile. We loved it! However, we felt our daughter needed it more than we did since she is constantly driving our two grand kids around. The old Honda Civic made all of us nervous. We were thus in the market to somehow replace the positive experience we had had with Weaver Brothers. We just thought it was time to change from Volvo. Jeeps and Volvos had been our main vehicles for years. For what ever reason we decided to check out the Mercedes-Benz. John Kuzman became our agent. I guess he had hear it all before but he acted as if we were the only people in the world. He had our full attention. Time-my goodness our time was his time. We ended up buying a pre-owned ML350. John explained everything about the vehicle, its history, the functions, how it operated different from the Volvo-everything. This best part is the follow-up after the sale. it was like the doctor calling you after your visit-how is everything, did you think of any additional questions, --just anything to be helpful. I also would like to put in a plug for the close out sales department. Ben Metzier explained everything! He went over options in great detail and there was no pressure to add anything. However, after we got home and studied the situation we decided to add a couple of the options. One required them having the car for a couple of hours. Ben gave us his new 2015 demo to drive. Wow, what a wonderful experience. Usually, loaners are old clunkers that one might be afraid to drive-not this time! It was great! All-in-all a wonderful car buying experience. KRSPES-Raleigh

Stacey Cooper

19 de ago. de 2014

We recently an excellent experience with Mercedes Benz of Cary. If you are in the market for a Mercedes, Ryan Gury is your guy! We bought our first Mercedes from Ryan a few years ago and knew we wanted to work with him again. We recently decided to trade in our C300 for a larger vehicle, but wanted to stay in a certain price range. Ryan was very patient and helpful in discussing our options and he ensured that we found the right vehicle for our family's needs. He was respectful in staying in our price range and did not pressure us into buying. In addition, Ryan always makes it a point to stop by and say hello and check on things when I am in for a service request. I would highly recommend Mercedes Benz of Cary and if you stop by, ask for Ryan Gury, he is GREAT!!

Ron

19 de ago. de 2014

Once again, Kim Fredlund took care of me like a relative. She was courteous, professional, and so were the folks who worked on my car. I always feel like I'm getting a fair shake with Mercedes Benz of Cary. Once again, Kim deserves a raise. I wouldn't feel nearly as comfortable if it wasn't for her personally taking care of me.

Traveler

18 de ago. de 2014

A big Thank You! to Kim Fredlund at Mercedes Benz of Cary! I was so satisfied with my service with Kim Fredlund for my first ML, I would not consider any other Service Advisor for my second Mercedes Certified Pre-owned ML.

Vass4223

16 de ago. de 2014

From the time we met Mark nasholm and William ball ,both of their personalities help us to fall in love with mercedes -Benz . Both persons display professionalism ,knowledge ,warmth,and people Person skills . I first visit your dealership in April of this year and the same enclosed skills was demonstrated by Mark, I visit your dealership on August 14,2014, and with the time frame of 11:00 am to 2:30 ,my business was completed and I was riding with a new vehicle ,including leaving An old one with you . Mr Ball was very professional and new his job and how to close a deal. I have worked in the Banking professional for 28 years and the real estate business as a broker for north and south Carolina for a total of 24 years . Trust me I can identify professionalism. And fake .Mr ball is a credit To the industry. I hope my comments harpy to share in the recommendation of both of theses men to remain An asset to the Mercedes industry and wish both men and their families blessings as they continue To meet the needs of the consumer and care for their families with success. Thanks Thomas ( Tom) Bates

Cassie Porter

13 de ago. de 2014

My husband and I recently purchased a 2014 Mercedes C250 with the help of Mike Newman of MB of Cary. Mike was a pleasure from start to finish. He made the transaction as smooth as possible. Mike made sure we were knowledgeable of the product and checked in on us well after the ink had dried on the paperwork. I would suggest his expertise when looking to buy a car from MB of Cary. I'm very thankful for all of his help!

MHC

13 de ago. de 2014

Bought a E250 4matic from David Burr at Mercedes-Benz of Cary. Professional, excellent service. Thoroughly went over the features of the new vehicle before we drove off the lot. Very satisfied with ordering and delivery of the vehicle.

Jacob & Cassie Porter

13 de ago. de 2014

My husband and I recently purchased a 2014 Mercedes C250 with the help of Mike Newman of MB of Cary. Mike was a pleasure from start to finish. He made the transaction as smooth as possible. Mike made sure we were knowledgeable of the product and checked in on us well after the ink had dried on the paperwork. I would suggest his expertise when looking to buy a car from MB of Cary. I'm very thankful for all of his help!

CPR

6 de ago. de 2014

I brought my car in for a simple issue- gas tank would not close. The dealership easily resolved the issue and while it was such a "stupid" issue, they were patient and kind about. Then, while my car was in, Gary Clement recommended another service that was covered under warranty. The service dept was very efficient and easy to deal with. I highly recommend them.

Al

5 de ago. de 2014

Service is always excellent and Kim Fredlund is an outstanding service advisor. She has been my advisor for a several years and always, always on her game! Great attitude and has grown to be more of a friend yet professionalism is her motto. Gary Smith is the ultimate sales professional and always helpful. I have been glad to share potential customers with and when service is needed I suggest they ask for Kim. Great team! Al

ellie.thompson.1829

3 de ago. de 2014

The salesman, Bob McGurie, demonstrated the perfect approach to selling a car. He was extremely courteous and handled the deal with professionalism. He spent a lot of time with me, answering questions, and fully educated me about the car, its features, and exactly how those features would make my driving experience safer and more satisfying. If a salesperson needs advice on how to "make a sale" he would be the salesperson to emulate and I would hope that all customers are privileged enough to have such sales contact.

Teamwork is Great!

1 de ago. de 2014

WOW!!!!! I stopped by to get a car wash, but I also needed Evans to do a ride along to see if he could hear the noise that I was hearing when pressing the brakes and he was able to do just that without an appointment. I didn't have an appointment for the Coupon (Free Brake Inspections) but after Evans checked with my Service Advisor Kim Fredlund, I was able to have my brakes checked the same day without an appointment! Many Thanks to the Cary Mercedes Benz Team for the time and attention you gave to me on July 24, 2014! It is appreciated!!!

Haylee87

31 de jul. de 2014

My first car purchase could not have been better. Thanks to the best salesman Mercedes has.. Mr. Richard Meagher.He was referred by a friend who purchased all her cars from him. There was a problem getting me approved and Mr. Richard made it happen for me! I can't imagine how hard he worked to make it happen! But he never gave up!!!! And two days later I got my approval and went and purchased my car the very next day!!Mr. Richard felt like a friend! He was kind, spoke honestly, and even gave me financial advise for my future. I mean it's mind blowing how amazing this man is! I am so thankful and grateful to have met him. I love my car and got an amazing deal! Life is good !-Haylee

Haylee87

31 de jul. de 2014

Being a first time car buyer isn't easy. I wasn't sure what to buy and new it would be difficult to be approved as I'm a college graduate and don't have the best credit. But my first car purchase could not have been better. Thanks to the best salesman Mercedes has.. Mr. Richard Meagher. He was referred by a friend who purchased all her cars from him. There was a problem getting me approved and Mr. Richard made it happen for me! I can't imagine how hard he worked for me. But he never have up!!!! And two days later I got my approval and went and purchased my new vehicle the very next day!! Mr. Richard felt like a friend, he was kind, spoke honestly, and even gave me financial advise for my future. I mean it's mind blowing how amazing this man is! I am so thankful and grateful to have met him. I love my car and got an amazing deal! Life is good !

mrsjmejones

28 de jul. de 2014

I was thoroughly impresssed with my recent purchase of a C250 Sport from Jonathan Glass at MB of Cary. Jonathan was knowledgeable about the inventory at the dealership and ensured that he showed me products that were in sync with my needs. He took the time to listen to our needs and sell us the vehicle WE wanted instead of something that the dealership wanted to sell. Business Manager, Ben Metzler, was outstanding to deal with and worked hard to secure the best financing possible. Both of these gentleman are great examples of what to expect from a world class brand like Mercedes.

mrsjmejones

27 de jul. de 2014

I was thoroughly impresssed with my recent purchase of a C250 Sport from Jonathan Glass at MB of Cary. Jonathan was knowledgeable about the inventory at the dealership and ensured that he showed me products that were in sync with my needs. He took the time to listen to our needs and sell us the vehicle WE wanted instead of something that the dealership wanted to sell. Business Manager, Ben Metzler, was outstanding to deal with and worked hard to secure the best financing possible. Both of these gentleman are great examples of what to expect from a world class brand like Mercedes.

Richie Grimsley

23 de jul. de 2014

My recent service visit to Leith Mercedes of Cary could not have been better. Meredith was extremely helpful at drop off, pick up and at communicating with me while the service was being preformed. It is nice to have the confidence that me, as well as my vehicle, are being well cared for. Thanks Meredith and Leith!

DianeA

19 de jul. de 2014

We would highly recommend Mercedes Benz of Cary! David is very thorough with his product knowledge, and is helpful, friendly, and very customer service oriented. He will go to great lengths to make sure customers are happy throughout the sales and delivery process, and is great with follow-up! Also, it was a pleasure meeting and working with the Business Manager, William, on our recent purchase! Our experience with the Service Department over the course of owning two Mercedes vehicles has been very professional.

Mike and Moni

19 de jul. de 2014

We have purchased numerous automobiles from Mike Newman. It is a pleasure to do business with him. He is honest, straight forward, and displays the highest integrity. Mike takes all of the extra steps to make you feel like a valued customer, from whom he wants to earn your business with superior service. He believes in Mercedes Benz quality. We recently moved over 800 miles away from Cary. After settling in our new home, we called Mike, telling him we would like to purchase a newer, but previously owned Mercedes. Mike found two that met our requirements and then personally drove each one, checking their features and performance. Based on Mikes recommendation, we agreed to purchase one, sight unseen. Mike had the MB of Cary service department, inspect, service, and detail the car to look factory new. Then he arranged for an automobile transporter to deliver the vehicle in two days to us in Massachusetts. It arrived just as Mike had described it --- beautiful, unblemished appearance inside and out; and performed flawlessly. We are extremely happy with our purchase and consider Mike Newmans efforts well above what we ever expected from an automobile salesman. I cannot say enough about our feelings for Mike. In our years of doing business at MB of Cary, we have grown to trust him in all matters of purchasing and trading automobiles.

Swanie

18 de jul. de 2014

I am a repeat customer of this leadership. I have always had a good experience. This time it was excellent. David Burr was great. He took the time to find me the car that I was looking for, he understood my preferences and price range. He was never pushy and just helped me all the way through to explaining everything I needed to know about the car when I picked it up. I highly recommend visiting Mercedes Benz of Cary to pick out your next car and ask for David Burr!

Jim/carnut

7 de jul. de 2014

Found a CPO C Class coupe on the internet site of M.B.Cary. Called regarding details. Spoke with both Jonathan Glass and Mike Langlois. John was the salesperson assisted by Mike on financial details, Both were very pleasant and knowledgeable to deal with. As a previous owner of many Mercedes we were able to agree on a purchase price in a short length of time. Direct and bottom line appreciated. A few important details were worked out. As my wife was out of the country John and Mike agreed to hold our deal til she returned. A real gentlemans agreement. A pleasure to do business with both of them and the others involved. I have purchased several CPO cars but the prep work on my car was the best I have experienced.

bradbharat

1 de jul. de 2014

John Kuzman was really helpful in explaining everything and helped us make the right decision. Overall, we were really happy with the whole experience and hoped our previous experiences with car dealerships were this good. The process was hassle free and we did not feel like we were being pushed to buy, the staff is very friendly and they treated us courteously.

Ruby Black

30 de jun. de 2014

I bought my SLK300 Convertable in because my passenger window would not come up properly, which caused my convertable top not to come down. It wasn't something that happened everyday or every month, but it happen twice in June of this year. After returning the Loaner, (Thank You MBenz), I asked to speak with the Technician that performed the service on my car. David was very pleasant and thorough in answering any questions that I had and he asked me to bring my car back with the window out of place so they can further investigate the reason for this problem or if I'm not in the area, take a picture the next time it happens. Even though Mercedes Benz could not duplicate the problem that I had with my car, they still did an extensive service to my satisfaction. Again my experience from scheduling my appointment to Kim Federlund (Service Advisor) finding a Loaner and to the Technician taking the time to explain what was done to try and duplicate the problem has continued to leave me as a Satisfied Customer! Thanks, Ruby Black

Tom and Dobie Sharpe

29 de jun. de 2014

Most of the car salesmen I have dealt with over the years have been somewhat smug, and frequently I knew as much about the car as they did. That was definitely not the case with David Burr! His knowledge of the vehicle was practically encyclopedic, yet he delivered it in an easy to understand manner. His sense of humor and "down to earth" manner made the process enjoyable. My wife said that if there was a "salesman of the year" competition he would get her vote! Everyone we met at Mercedes Benz of Cary was open and friendly. We were also impressed with Ben Metzler, who made even the finance part fun! We were pleased to buy our GLK350 at Mercedes Benz of Cary.

Roy C. Paul

27 de jun. de 2014

Meredith Sharpe has always been "on top" of all my Mercedes C300 needs. Her ability to plan and allow for unseen factors has been remarkable which make a visit to the Service Department a pleasurable affair. Keep up the good work!! Roy C. Paul

mine49th

25 de jun. de 2014

Just a few words to commend Mercedes-Benz of Cary, Diana Polovko (our Sales Product Expert) and William Ball (Business Manager) when we bought our new 2014 E-350 Mercedes Benz on June 23, 2014. When buying a car, we expect quality, safety and high resale. My husband researched the luxury cars we were interested in and after seeing all the high marks Mercedes received for safety, technology and frankly just "beauty", I wanted to test drive the Mercedes E-350. Diana was very knowledgeable, answering our questions and preparing several cars for my husband and me to test drive. She met w/us several times and graciously offered assistance with no pressure to purchase. After driving the E-350 Coupe, the car sold itself. I found the perfect car after Diana pointed out several from their large inventory. We were given an excellent trade in for our Lexus. William Ball was friendly and had all our paperwork ready to sign for our new car. Both Diana and William were professional, genuine and friendly as they answered questions and fulfilled our sale seamlessly. I am thrilled with my new car and the buying experience with Mercedes-Benz of Cary was a pleasure.

Jess Spiller

24 de jun. de 2014

i BOUGHT THE CAR FROM MARK NOT MERCEDES-BENZ OF CARY. THIS IS THE SECOND CAR I HAVE BOUGHT FROM HIM, HE IS ALWAYS HELPFUL, NOT PUSHEY AND FRIENDLY.

Smart Buyers

20 de jun. de 2014

We were in the market for a "commuter" car. We went to Smart Center (part of Mercedes-Benz.) We were not disappointed. Yes, it looks like a TOY car and every bit as much fun! Cherie Braun took our call and first introduced us to the Smart Coupe. David Burr gave us the best car buying experience ever. No pressure at all. Just great information and very thorough! Thanks David.

TaniaSayre

19 de jun. de 2014

Diana took great care in teaching us about the car and Mercedes Benz customer service. She couldn't be more professional or genuine, and truly loves the Mercedes Benz family and believes in what she is selling. She is absolutely right! The car is beyond excellent quality, as well as the entire customer experience. Everyone at MB of Cary was friendly, informative, professional and most of all truly seemed to care. We will definitely be back to purchase a replacement for our 2nd car at MB of Cary.

Tania K. Sayre

19 de jun. de 2014

Excellent Experience! Diana took great care in teaching us about the car and Mercedes Benz customer service. She couldn't be more professional or genuine, and truly loves the Mercedes Benz family and believes in what she is selling. She is absolutely right! The car is beyond excellent quality, as well as the entire customer experience. Everyone at MB of Cary was friendly, informative, professional and most of all truly seemed to care. We will definitely be back to purchase a replacement for our 2nd car at MB of Cary.

JP

19 de jun. de 2014

My wife and I just purchased a C63 from MB of Cary and the experience couldn't have been better! Mike Newman was incredibly helpful throughout the purchasing process and has provided excellent customer support ever since. Great car, great people, great experience - MB of Cary is truly one of the best dealerships out there! Thanks again for all your help, Mike!

Tresa

12 de jun. de 2014

The total team at Leith Mercedes of Cary was outstanding! Diana Polovko was the best salesperson. She was very knowledgeable of the vehicles and had a great personality. Really felt good working with her. William, in finance, and even the lady (sorry forgot name) in the Mercedes store were all helpful and provided great service. I felt like I was part of the team. They all went out of their way to get me what I needed. I purchased a certified pre owned C250. The more I drive it the more I like it! They all followed up the next day to answer any questions and to make sure I was totally satisfied with my purchase. I definitely recommend Leith Mercedes of Cary. Ask for Diana!

nts9

8 de jun. de 2014

Best Delership well experience knowledgeable sales man .Give us full coverage info about Car. Also Buy and lease info.Mike is outsatnding best sales person.

D. Norton

6 de jun. de 2014

Recently my wife and I purchased a certified ML 350 from Mercedes-Benz of Cary. Our sales rep, Mark Nasholm was very helpful and a real pleasure to deal with. We were also very pleased to meet and work with William Ball. Mr. Ball is a true professional and is a terrific representative of his company. My entire buying experience with Mercedes-Benz Cary was an absolute pleasure. I highly recommend giving Mercedes-Benz of Cary the opportunity to earn your business.

Scott

6 de jun. de 2014

If you are looking for a car go see David Burr he is one of the best salesmen I have ever dealt with.

CBE350

4 de jun. de 2014

I was referred to Mercedes Benz of Cary by a friend for service on my E350. My representative was Kim Fredlund and she was a God send. I was extremely comfortable with her professionalism, she made the entire process enjoyable, although i purchased my vehicle recently from another Mercedes Benz dealership. Her explanation of work was clear and concise. The entire staff was pleasant and very accommodating. It was apparent that Mercedes Benz of Cary value their customers. Well worth the 2 hr drive vice going to my dealership which was much closer.

SHY

28 de may. de 2014

This is another great experience unforgettable to me with this dealership- its Services. Within the same day on wheel and tire service plan purchase, it is unfortunate i got a flat tire on highway. I am concerned on plan and its coverage. But I am fortunate enough to have Kim Fredlund, the Service Adviser to help me out very smoothly- from coverage approval, to repair, to loaner... every step making my life so easy without any headache. Later when i came back with air conditioning checkup, first person in my mind to look for is Kim, who followed up with great details. Finally makes it work perfect. I also see the whole service team supporting each other. The service from this dealership makes me conclude that when you complete a sale process by purchasing a vehicle here, you actually kick out another process from which their Services follows up with their product seamlessly to your satisfaction.

Apex Mercedes Driver

27 de may. de 2014

Diana Polovko and Mercedes-Benz of Cary made the buying experience pleasant and efficient. The entire team came together to assist in selection and review of the features and took their time to acquaint me with the car's extraordinary features and followed up after the purchase to see if I had any questions. An absolutely fantastic experience. (I purchased my E-350, which I gave to my son, from this dealer as well and had the same high level of satisfaction, including service of the vehicle which, coupled with the reliability, engineering, features and style of Mercedes brought me back as a repeat customer)

WSA Cary

27 de may. de 2014

Our experience at Mercedes-Benz, Cary was excellent. We had been looking for a quality used/certified vehicle for several weeks. MB-Cary had the vehicles we liked best. Dan Keenan was our MB-Cary representative and he was a pleasure to work with...knowledgeable and professional.

Esi123

23 de may. de 2014

Kim Fredlund has been my Service Advisor since I purchased my MB in 2008. She is very customer focused and very accommodating to meet the customer's needs. We usually communicate by e-mail and she always replies in a rapid fashion to address my inquiry. Thank you Kim...

Tom B.

23 de may. de 2014

Just leased my second Mercedes from Bob McGuire. Painless/Stress Free transaction. Bob is a very knowledgeable professional individual. Very patient and straight forward. I am now on my 3rd Mercedes over the past 15 years. No complaints - very well satisfied. Can highly recommend Bob and the Cary dealership.

JulieHatch

21 de may. de 2014

Purchased a 2011 C300 a week ago. Absolutely love it! John was super knowledgeable and friendly! Overall great experience! Will be a Mercedes Benz/customer for life :)

Chris Elmore

20 de may. de 2014

I was very pleased with my buying experience with John Kuzman. We arrived at what I thought was a reasonable price for the GL550, and John paid attention to the needs I expressed throughout the buying process. We were able to develop a nice relationship in a short period of time, and I would feel very comfortable referring my friends or colleagues to John for future business if they are interested in a Mercedes. John is very knowledgeable on the differences amongst the various SUVs in the Mercedes lineup, and that helped me arrive at the best fit for me and my family. He was also able to offer some distinguishing factors between the GL and the Audi Q7 that I was considering, which helped me in my decision making process. All in all a great experience. The only 4-star I left was for repairs; it would have been a 5 if the rear entertainment system that was part of our package was ready at time of delivery, but I am having to return it for installation. Not critical, but that would be the only area of slight criticism. Thanks!

Happy Husband

16 de may. de 2014

I purchased a new ML 350 from Mercedes-Benz from Cary NC, our sales person Mike Newman did a excellent job of assisting us thru the purchasing process assuring us we purchased the right vehicle at the right price.. Peter Hampson and John Kuzman were a vital part of the team as they really came to our aid during a very difficult situation..MB-Cary is a great place to business and I highly recommend this dealership..This is my second new purchase and I will return to MB-Cary for my next new car purchase,

Barbed

16 de may. de 2014

I so NOT like to car shop, so I was looking for a "forever" car and decided to check out a Mercedes. Not only did I find a really perfect car, but I have also found a service department that is excellent. Scheduling is easy, a service technician meets you as you arrive, gets all the information they need and explains the service process. Breakfast pastries, lunch sandwiches or pizza , choice of hot and cold drinks, great magazines in a clean and comfortable waiting room make this a pleasant experience. And, to top it off, I drive away in a vacuumed and washed car....My only "complaint" is that my car does require a service visit often.

Ed R.

15 de may. de 2014

Mercedes Benz of Cary conducted a car inspection clinic for customers on Saturday, May 10. Although no appointment was required, my service representative Ben Soster was immediately available when I arrived. The inspection was completed within an hour even though their were many customers coming in. I was very pleased with the coourteous and prompt service.

Taylohr

14 de may. de 2014

My dealer Bob McGuire and his assistant Tina Teresko were excellent help during my search for a vehicle. Even though I live in Raleigh, I decided to purchase my car at the dealership in Cary because I received a warm welcome and e-mails when I first contacted them about my search. They were very helpful and did not try to pressure me into my purchase. Tina took me a wonderful test drive. Once I've decided to purchase my vehicle, Bob picked me up, and let me look over the vehicle and gave me the down and dirty of all the features of the car. He did not try to rush my sale even though it was near closing. I would definitely recommend this dealership!

Steve

14 de may. de 2014

I've purchased 9 new vehicles and I've purchased 7 pre-owned in 25 years. Of those 16 vehicles, the last three were Mercedes (preowned), one was BMW (new and picked up at factory). I live in Savannah, GA and could have gone to more than a dozen Mercedes Benz' (and other luxury vehicle) dealerships to look at cars, in fact I've gone to many and were always disappointed, especially in trade in value. Over the weekend, I saw the TV ad for the CPO specials and so I went to the MB website found a CPO that I wanted to purchase. On Monday morning, I called the dealership in Cary, NC., and was transferred to John Kuzman. I told him in which vehicle I was interested and what I would be trading - all while driving to their dealership. There were some questions I had and he answered them and the one he couldn't he called me right back. It was about a 5 hour drive for me, 345 miles from my home. When I arrived, I asked for John. We spoke, talked briefly about the ML350, took it for a test drive. He was very courteous, very professional, very matter of fact, didn't play any of the "what would it take to sell you the car today" games, no high pressure, never asked "what can you afford per month," nothing along those lines. I shared with him one of the bad experiences I had had - another new luxury car dealership was going to sell me a new untitled car. I was at the desk with the paperwork and I thought, "let me get a car fax even though it's new." So I asked - they weren't sure if they could get a Carfax for an untitled car. They waited 20 minutes or so to give me the Carfax. It had been in an accident with rear end damage and they weren't going to tell me about it till I asked for the Carfax report. Upon John and I returning to the dealership we spoke about trade and purchase $ amounts. I was sorta dreading the "let's make a deal" portion of purchasing a vehicle - never had real good experiences in the past. I'd say within 15 minutes or less the deal was sealed: trade value agreed upon; purchase price agreed upon. The car I traded in was in perfect condition: no scratches, dents, dings, nothing of which I knew. I received about $6K more in trade value than any of the local dealerships would give me - plus i had only one key and all four tires were original to the vehicle (38k miles) - they were needing replaced. It's too bad I don't live closer as I would take it there to get serviced. I've already spoken to a few of my friends here who are wanting to trade and encouraging them to call and then go see John Kuzman. Needless to say, any future vehicles I will purchase I plan on going through this dealership and John will be the one I will have help me. Thank you John, and William Ball the Business Manager, for an outstanding experience!!

Loyal Customers

14 de may. de 2014

Just purchased a sharp 2014 C250 as a graduation present for our daughter and what a great experience that was. Our salesman, Chris Newman, could not have been more pleasant and more product knowledged. Additionally, the entire purchase experience was very casual and non-pressured. This M-B dealership have got the total package; great looking facilities/location; outstanding inventory; and the best sales staff ever. We have always purchased BMWs but our daughter insisted on a Benz so this was our first time making a Benz purchase. I will return to this dealership for future purchases as we are now loyal customers. Thanks Mercedes-Benz of Cary and expercially Chris Newman.

Lisa

13 de may. de 2014

Leased my second car today from MB of Cary. David Burr and the entire team made the process so easy; found the car I wanted, did the paperwork in advance and was a complete pro from start to finish. World-class experience on all fronts--sales, service, finance, tech assistance, showroom, waiting room, etc. One expects first-class quality from MB products and the experience there is always first-class too. The professionals at MB of Cary are a big part of the reason why I went back for my second car.

blang3

12 de may. de 2014

I was was in the market for a low mileage 2011 / 2012 MB E350 4Matic. My experience working with David was excellent. I had very specific requirements and was willing to take my time to find the car I wanted. David was committed, patient, very professional, extremely knowledgable and worked his rear end off to try and find what I was looking for. I will definitely work with him again on my next purchase.

DB

12 de may. de 2014

I have purchased a large number of cars over the years and this dealership is the best one I have worked with. Their service department is excellent and really works hard to ensure you get the best quality service while keeping your expenses down to a minimum. In fact, I have tried to save money by going outside the dealership but have returned to get more for my money. The other places may save you a couple dollars but it isn't worth the compromise in quality. I have also purchased a vehicle from this dealership with absolutely no issues. Their staff was informative and really worked hard to make the best offer possible. Of course I shopped around but did end up feeling better about their price and the professional services I have come to expect from them. I will continue to work with the various Leith dealerships for my automotive needs, even if I decide to buy something besides a Mercedes. One of my previous purchases from them was a Jaguar and my experience at their Jaguar dealership was equally good.

Wes

12 de may. de 2014

My family has purchased 4 cars now from Chris Newman at Mercedes Benz of Cary. This latest purchase was a 2012 C300 4matic CPO. I sent an email to Chris letting him know a general idea of what I was looking for. When I arrived at the dealership, Chris was organized with a list of car options and he knew exactly where they were located on the lot. After a couple test drives later a decision was made. Buying process was easy and customer service was extraordinary. Don't go anywhere else when you want the best...cheers.

A.John

10 de may. de 2014

Great professional experience with Jonathan Glass on my new C250. Thank you for your excellent knowledge and customer service you provided.

kbarrym

10 de may. de 2014

I was very pleased with the entie buying experience. I was treated well throughout the entire process. The "product specialist" was very knowledgeable and shared his own experiences with the car (he has 2 himself). I did not feel any pressure to buy. Even the finace proess went well and I was impressed with the efficiency in that. I was very glad I chose this dealership rather than one that was closer.

MalachiGaddis

9 de may. de 2014

Every xxxx time I got to this place its awesome! Go buy a Benz from these people! Its the best purchase I've ever made!

Malachi

9 de may. de 2014

I cant wait to buy my next Mercedes-Benz here!!! From sales to service I have received excellent customer service from the first time I stepped foot in the dealership! No pressure sales people, and service advisers make this normally annoying process of shopping for a car, easy, painless, and actually pretty enjoyable. Thanks MB of Cary!

Shuhong Yu

7 de may. de 2014

I was recommended by my son Desong Yu for Dave Burr at this dealer. I am so impressed by this dealership- people here all very friendly, no pushing which makes me feel very comfortable. I want to specially mention Dave Burr, the Sales for me. When everyone is aiming professionalism, Dave goes much further beyond professionalism. He not only shares all his expert knowledge and experiences (he IS a technical expert), but also follow up with all help on car use and services ( he makes himself available 24/7 !) to ensure I am a happy customer. In the past, I bought cars in Japan, Hong Kong and Europe, Dave is no doubt the world class sales. I congratulate this dealership to have Dave Burr. I also want to mention Mike, the Sales Manager who helps greatly for my decision making. By meeting with Dave Burr and Mike and Ben, it is not a purchase process to me, it is a delightful experience to enjoy. Thank you.

HH

6 de may. de 2014

I haved worked with David Burr from Mercedes-Benz in Cary to secure my last two vehicle leases. He is extremely friendly and professional and made the buying process painless. He went out of his way to find me the exact vehicles that I wanted and made sure that I got the absolute best price. Everyone from the sales manager to the service technicians demostrated completed prfoessionalism. I would highly recommend David and the team at Mercedes-Benz in Cary, if you are looking to buy or lease a Mercedes.

SLC VA

6 de may. de 2014

I was returning from a long weekend and was still 3 hours from home when the check engine light came on and my Mercedes was making a terrible noise. I called Mercedes of Cary as it was the closest service. I was placed on a brief hold and then informed I could bring the car in and speak t Ben. It was a great relief to be welcomed by a most friendly and professional staff. As it turned out I needed an new alternator and since the part needed to be ordered I was given a loaner. I left the dealership about 3PM and by 10AM the next day Ben was calling to tell me the car was ready. The car ran beautifully and shone from its wash it received. The experience was a WOW.

miharb

2 de may. de 2014

Kim Fredlund always listens to my questions and concerns and explains everything. I am so pleased to have her manage my service needs.

Socrates

2 de may. de 2014

Mercedes Benz of Cary employs quality people such as David Burr (Sales & Leasing Consultant) and Ben Metzler (Business Manager) who really understands customers and help establish the fine reputation of this dealership. I own 3 other Mercedes Benz vehicles which I have purchased from other Mercedes Benz dealerships; but I did not experience such a pleasant, professional, and worthwhile experience than that which I have experienced at Mercedes Benz of Cary. The facility is very well laid out; it is constantly stocked with top of the line vehicles to include AMG models. The service department is outstanding in their attentiveness to the customers. I have not encountered a single person that is employed at this dealership that has displayed a bad attitude towards any of my questions or just an attitude from working there. The loaner program really makes you feel like a VIP because you do not have to wait at the dealership for your vehicle to be serviced. You can get a loaner and go about your daily routine while the work on your vehicle is being performed. This is by far the best Mercedes Benz dealership that I have encountered so far. This is a 5 start facility and I am very satisfied with this dealership. Thank you for re-establishing my confidence on any dealership.

IDL

30 de abr. de 2014

My wife had been after me for 3 years to sell my 2001 BMW 740il and get a new car, but I resisted getting involved in the hassle and haggling process that I anticipated. Eventually we narrowed the decision to the mid-sized luxury category and we started our search with Mercedes Benz of Cary. John Kuzman greeted us and very patiently responded to our criteria and questions, which eventually led to an E350 test drive. That awesome experience left us no choice except to purchase the vehicle without bothering with any other brands or dealerships. John has subsequently followed up to make sure the experience is still awesome and has even offered to continue mentoring us through some of the modern technologies in the E350 that are still eye-opening and jaw-dropping to both of us. There is no doubt in our minds that John Kuzman's professional experience and attitude contributed significantly to our understanding of the competitive advantages of the E350 and service from Mercedes Benz of Cary in particular.

Rhea

29 de abr. de 2014

Kim Fredlund thank you. I am so fortunate that you are my personal service specialist at Mercedes Benz of Cary. Kim always provides prompt professional service with a smile. Recently my Mercedes required repair work and Kim kept me well informed, great communication skills. Kim always provides exceptional customer service, she is a real asset to the Mercedes team. (Great! Service/Great Experience) If I could rate Kim, on a scale of 1 to 10 (10 being the best score) she gets an 11+ !

R350

22 de abr. de 2014

We have serviced our R350 here for years. We had the pleasure of working with Meredith Sharpe last week on a repair and she is excellent.

Ruby Black

21 de abr. de 2014

Kim Fredlund (Great! Service Advisor) Thanks to Kim Fredlund experience with getting my car serviced at the Mercedes Benz of Cary Dealership is always exceptional! Her cummincation is always Professional and Polite! Her willingness to communicate with me about the status of the Service that is being done on my car, from start to finish, while I am waiting is very much appreciated and informative! Kim also takes the time to explain my Invoices and answer any questions that I may have. Customer First Attitude! (example): I stopped by the Dealership late one afternoon to get a Courtesy Wash and before I could pull off the Message appeared on my dashboard" left low-beam out". Kim happen to walk by at the that time. I told her about the message and she immediately ask when could I come in for Service! Great Service Always!!!

Luz Estrada

21 de abr. de 2014

Jonathan Glass took care of our needs in buying our new car. He was very helpful, and after we bought the car, he sat down with us and explained all the new technologies the car, including its unique functions. He has been calling us every week to find out if we need anything else for the new car. He made us feel like a very special client of Mercedes.

Socal!

18 de abr. de 2014

I recently went to Mercedes of Cary. I was skeptical at first because rumors at other dealerships. I was impressed. It was the best service I ever had from a dealership. My consultant Meredith was awesome! The technicians were neat, kind and courteous. I received Quality Service! I recommend Cary of Mercedes. Best service to date! Thanks MB Cary!

Joe Mueller

15 de abr. de 2014

Meredith always exceeds my expectations everytime I visit Mercedes Benz of Cary. This is my 5th Mercedes. They have earned a customer for life. Truly because of their quality and exceptional services. The sales team as well as my service advisor consistently surprise me with their professionalism and attention to detail.

Kim N.

15 de abr. de 2014

After a very disappointing towing experience with the Mercedes road-side assistance department out the corrporate headquarters in New Jersey,my husband and I drove to Mercedes Benz of Cary, NC to pick up my 2008 C300 which needed a new ignition switch, steering lock, associated electronics and alarm re-set repair. Merideth, the assocoate in charge of customer service, was very apologetic for our experience, which was very nice, professional, and, in my thinking, unnecessary as she had about as much control over the towing service OK"d by corpprut as I did, but she was empathetic with the situation. After receiving my repaired car, my husband wanted me to test drive a couple other cars on the lot, something I was rather hesitant to do. Mr. Mike Newman was our sales associate. He is an excellant sales representative. He is not the quintessential sales person. He was polite, professional, and sincere. Needless to say I drove home in a different car, we received a very wonderful deal, and the kind of service one should expect from any Mercedes dealer/company. A special thank you to Mr. Peter Hampson, General Manager, and everyone at Mercedes of Cary.

Debbie

12 de abr. de 2014

Meredith arranged for a loaner car and helped me with all my packages at the end of the day - much appreciated! Thanks you.

Holeinone

5 de abr. de 2014

We purchased our MB E350 in March 2014 from John Kuzman of Mercedes-Benz of Cary. John Kuzman is a gentleman of sales expert. He is courteous, knowledgeable, efficient, polite, and friendly. Above all, he is honest. He was not pushy to close the deal. He listened and took time to answer all our questions. He was patient to walk us through all the features of the car and sold us what we need. We ordered our car and he followed up timely on the delivery schedule with emails. Doing business with John gives you a feeling of total comfort and trust. I can't say enough about our good experiences in this purchase. I will not hesitate to recommend john Kuzman to any of our friends. Reviewed by Dr. MWC.

SunMax

4 de abr. de 2014

We purchased our MB E350 in March 2014 from John Kuzman of Mercedes-Benz of Cary. John Kuzman is a gentleman of sales expert. He is courteous, knowledgeable, efficient, polite, and friendly. Above all, he is honest. He was not pushy to close the deal. He listened and took time to explain in details of our questions. He was patient to walk us through all the features of the car and sold us what we need. We ordered our car. He gave us a delivery date and he followed up timely on the delivery schedule. Doing business with John gives you a feeling of total comfort and trust. I can't say enough about our good experiences in this purchase. We have had some pleasant experiences in the past in buying new cars, but Mr. John Kuzman is the BEST of the best. I will not hesitate to recommend him to any of our friends. GO SEE JOHN KUZMAN! Reviewed by Dr. MWC.

RejiChacko

31 de mar. de 2014

Mercedes-Benz of Cary is a very nice dealership and offers excellent service along with the best employees. Everyone that works there helps you find the best deal on my car. I love my car and the service they have provided!

Claire & Bryan

27 de mar. de 2014

My husband and I had the pleasure of working with David Burr in the purchase of our GLK250. Strange to say pleasure in the buying process, but I do mean that. The majority of the paperwork had been completed before we arrived to take delivery, and with a few signatures and some pleasantries, we were on our way back to Wilmington. This was the quickest and smoothest process we had ever experienced in buying a car. David is very professional--really knows his Mercedes "stuff" and explained the innerworkings of the vehicle in a manner we could understand. I would compare him to having an appointment with the best physician in his field, who also has great "bedside manner". David does this while making you feel he had been your friend for years. The dealership is quite classy and offers many comforts to make your time there pleasant. I would recommend David and Mercedes Benz of Cary to anyone interested in a Mercedes. Claire

Lee

23 de mar. de 2014

This is our fifth MB with Mike Newman and MB-Cary. That says a lot.

Terri B.

20 de mar. de 2014

Jonathan Glass is an excellent ambassador for Mercedes-Benz of Cary, NC. He was there to greet me before I exited from my car. I informed him that I needed a car, and I am looking to purchase and not browse. Before I arrived, I reviewed the dealership website and I identified a mercedes that drew my interest. I emailed the dealership to express my interest and I was coming that day to inspect the car. When I told Mr. Glass my name and the mercedes that drew my interest, he told me that he was expecting me and within minutes the car was in front of me to inspect and drive. He patiently answered my questions, made sure I knew how to operate the car and that the car met my needs. He was very warm, genuine and he made me feel comfortable. I did not feel pressured to purchase the car. It was like purchasing a car from a friend. I had a wonderful experience! Mr. Glass is a jewel and an asset to Mercedes-Benz of Cary, North Carolina!!!! Before the end of day, I was home with my new mercedes!!!

Joyce J., Ph.D.

17 de mar. de 2014

With pleasure, I write this review of my recent experience with Mercedes-Benz of Cary, in general and, in particular, my experience with the salesman, Jonathan Glass. The GLk is my third Mercedes purchase. Having dealt with other Mercedes dealerships and with other Mercedes salesmen, I believe that I am qualified to say that Jonathan's knowledge, his customer service, and his overall presentation were qualities that greatly surpassed those of other salesmen with whom I have dealt. What I appreciated most was Jonathan's patience in orienting me to my new vehicle. Having very limited experience with the handling of an SUV, I really needed a great deal of help. Jonathan, as I have said, was so patient. And, he offered to provide even more help if, after I left the parking lot, I still felt unsure of myself. I might add that I have never taken the time to write a review after purchasing any kind of product--no matter how large or small the purchase. This time, however, I felt compelled to do so, simply because everything about this experience was so positive--thanks to Jonathan. This time, simply uttering a verbal "thank you" seemed insufficient. I wanted to document that Jonathan Glass provided outstanding service. Thanks Mercedes-Benz of Cary! And a special thank you to Jonathan Glass!

sheila1985

14 de mar. de 2014

Bob McGuire listen to every one of my request. He was friendly and professional. I know we try all possible options for me. He did a great job.

Justin Yakovac

13 de mar. de 2014

I have been looking for a very specific car for about a month and John worked very closely with me to make sure that I got the car that made most sense for me. He was not pushy at all and when I told him what I wanted he immediately went out to look for the car within their inventory and what was coming in down the line. I could not be more satisfied with John and Mercedes Benz of Cary. I left my Audi because of the poor customer service that I received from the company and I am really happy to have come to Mercedes.

Not Smart

11 de mar. de 2014

Responded initially, but took their time in getting back. Never did hear from any of them after financial application was submitted.

ezzie2488

7 de mar. de 2014

Mike Newman was easiest sale ive ever done. We had one phone call and car was sold. Mike should be rated among the top salesmen in the US. Great buying experience he stayed by my side until every paper was signed.

Diane

6 de mar. de 2014

I knew very little about Mercedes when I went in. Bob McGuire explained every feature to me. Took his time with all my questions and was overall knowledgable about all Mercedes vehicles. He didn't pressure me at all. He just gave me the numbers that I needed so I could discuss with my husband. It was because of this I brought my husband back to test drive. Bob explained everything to my husband and again never pressured us. Bob let Mercedes speak for itself - which it did! I never thought buying a car could be so seamless. The professionalism and friendliness of everyone was astounding. If you are looking to buy a car please check out Mercedes dealership in Cary and ask for Bob McGuire.

Sue H

5 de mar. de 2014

I was in the market for a new car, but wasn't in rush. However, the excellent sales support I received from Chris Newman made me feel comfortable and ready to purchase the car I ultimate did. He was very knowledgeable about the features of the car, spending quite a bit of time with me. He worked extremely hard to find the interior and exterior color combination I wanted, when it wasn't available at the Cary dealership. Chris was very personable and polite. It was raining, actually pouring, the day my car was delivered. While I sat in the car, he stood outside in the rain to show me some of the driver side features. He made a point of telling me to come back to have the car washed when the weather cleared, so I could enjoy my new car even more. Chris understands customer service and satisfaction.

TSante

3 de mar. de 2014

Ryan Gury was great in helping me find the perfect vehicle. I had a model in mind before I went to MB of Cary but when I saw it felt it wasn't for me. Ryan showed me some other options and I found the perfect color and model. He answered all my questions with great knowledge. He was not too pushy, (too pushy is a turn off for me), and he was patient. I got a fair trade price for my old vehicle. Ben Metzler was very professional and efficient when completing the final paperwork. Genuine and nice guys. I would definitely recommend Mercedes Benz of Cary to anyone that want a knowledgeable staff and friendly treatment. Customer service is hard to come by nowadays but this dealership has it!

MarcusTutt

25 de feb. de 2014

I had a first class experience at Cary's Smart Car Center. The Smart Car team of Cary is phenomenal at providing great customer service. From the beginning of the deal to the close of the deal I felt ecstatic about my purchase and could not wait to bring my new car home. I had the pleasure of working with the remarkable Chris Newman, Smart Car expert and the kind of guy who doesn't take no for an answer.I have been a proud owner of a new Smart Car for about a month now and I feel very satisfied with my purchase. Personally, if you are in the market for a new car I would recommend that you start your search at the Smart Car Center in Cary, North Carolina and ask for Chris Newman.Sincerely,Marcus Tutt

Tia Allison

25 de feb. de 2014

Dan Keenan has earned my respect for the level of expertise he shares with potential customers and new customers. Dan's knowledge of the product and his integrity in the sales process were primary factors in my decision to purchase the 2010 Mercedes GLK 350. He thoroughly explained all features of the vehicle. He fairly negotiated the price with me and he made the purchase transaction as simple and convenient as possible. It was a pleasure doing business with him and Mercedes-Benz of Cary. I highly recommend him to any perspective buyer.

Christine D

22 de feb. de 2014

I recently purchased a Mercedes Benz CLA 250 and my experience during this process couldn't have been better. Jonathan Glass was extremely helpful and great to work with. The CLA series are in great demand and it took 4 weeks for me to receive my car, but during this entire process Jonathan kept me up to date with where in the manufacturing process my car was, when it was loaded on the ship, when it arrived to the port in the US and when I could expect it at the dealership. I highly recommend Mercedes Benz of Cary and Jonathan Glass for anyone who is looking to purchase a car in the near future!!!

sangibar

20 de feb. de 2014

It has been a pleasure working with Mike in the purchase of my latest car. This is the second car I purchase from him and I will not go anywhere else if I am buying a Mercedes Benz. Mike literally goes the extra mile in helping you find the right car and the right conditions and he will not rest until you are satisfied and happy!. His excellent service is not only when you are purchasing the car, he goes out of his way so you can have a wonderful overall experience in owning your car. He is the most polite, honest and friendly car sales representative I have ever worked with.German Arciniegas

German Arciniegas

20 de feb. de 2014

It has been a pleasure working with Mike in the purchase of my latest car. This is the second car I purchase from him and I will not go anywhere else if I am buying a Mercedes Benz. Mike literally goes the extra mile in helping you find the right car and the right conditions and he will not rest until you are satisfied and happy!. His excellent service is not only when you are purchasing the car, he goes out of his way so you can have a wonderful overall experience in owning your car. He is the most polite, honest and friendly car sales representative I have ever worked with. German Arciniegas

Mike and Rose

23 de ene. de 2014

We purchased an E550 in Cary and took advantage of the MB European Delivery Program. John Kuzman was our sales person and liason. Overall it was an excellent experience, from the initial arrangements made in Cary to our final pick-up back at the dealership after the car was shipped. As you would expect from Mercedes, everything was handled very professionally. The factory tour in Sindelfingen, the visit to the MB museum, the 5 star accomodations, and of-course driving a beautiful car on the autobahn made for a memorable trip that we hope to repeat sometime in the future. Everything at the factory in Germany was very well orchestrated and we were well taken care of from the moment we arrived till we drove off in our vehicle on our adventure. They clearly have their act together. On the local side of things, we appreciated John Kuzmans help. He was courteous, knowledgeable, and respectful of our time contraints. He followed up in a timely manner by email or phone when we had questions and made sure all was to our satisfaction after we took final delivery. Overall professionalism is one of the reasons we keep going back to Mercedes for our cars.

Bill D.

23 de ene. de 2014

Just purchased a beautiful 2013 E-Class from David Burr. David has an in-depth knowledge of the Mercedes cars and helped me a great deal with my selection. Cary Mercedes has an outstanding selection of Certified Pre-owned Mercedes. David took the time to show me the features of each of the cars I was considering and was able to do an detailed comparision of features. With his help, I was able to find a pristine E-350 with the perfect options. David was also able to negotiate a good price. In addition, there was an issue with the title of my trade-in which David handled. Also, the Business Manager, William Ball was very helpful and a pleasure to work with. This is one of the most pleasent car purchasing experience I have ever had. Great job David and Mercedes of Cary.

Eric

16 de ene. de 2014

I have purchased Mercedes-Benz cars from the MB of Cary since 2006. I have always received excellent service but in particular the sales support from David Burr. He knows the products, he knows all the details, he goes out of his way to ensure you buying experience is a great one. In addition to David, working with Ben Metzler, the Business Manager has always been a pleasure. A first class organization with first class people making it easy for you to buy a car.

Kris and Teresa Miller

13 de ene. de 2014

Once my husband and I made the decision to buy a Smart Car I still was not sold on the idea. Safety was a huge concern for us and leg room was a necessity being we both are six feet tall. Upon arriving at Mercedes-Benz of Cary we were met by John Kuzman. I have always been a little put off by salesman.. I did not want to feel like a decision had to be made right away. However, with meeting John I immediately felt at ease. He too was at least six feet tall so I knew he would understand our need for leg room. I expressed my concern for safety which he led us both to the area where there was a skeleton model of the Smart Car. He went over in great detail of all the safety features. Even though my husband had already researched this car and explained the safety measures it was still comforting to see this for myself. Shortly after examining the model John took us on a test drive. I have to admit I was very impressed with the leg room and how quite the car was and how well it performed. My husband and I travel in a fifth wheel and needed something we can tow behind on a flat bed trailer that would not exceed the length or weight of our vehicle. We found that the Smart Car fit the bill if it gave us the comfort and safety that we require. Which by all accounts it has. John was very professional as well as personable in guiding us through the decision making and handling the order of our Smart Car. The entire process from the time we drove up to the dealership to the time we signed on the dotted line and drove away with our new baby was absolutely stress free and a very pleasant experience. Everyone on the team had treated us with smiles and complete kindness and absolutely no pressure. I laugh at myself since I thought I would never be able to buy anything from Mercedes-Benz. I did not think I was their kind of people..However, they have proven me wrong on so many accounts! Thank you again for all your kindness and patience through this process.

JG Johnson

13 de ene. de 2014

I recently purchased a 2010 Cadillac from this dealership. Was very pleased with the experience and would used them again for a car purchase.

First-time Mercedes Benz owner

12 de ene. de 2014

I traveled three hours from home to test drive a specific E-350 in the inventory at Mercedes Benz of Cary. I have never owned a Mercedes Benz before and had only test driven a few others at other dealerships. I was a little hesitant about what to expect from the sales experience, but was pleasantly surprised. This is what a car-buying experience should be. Ryan Gury in sales and William Ball in finance were professional, knowledgeable and very pleasant. Ryan answered every question and was very patient. He was responsive and attentive and at no time did I feel like I was in a high-pressure situation. I have literally walked out of other dealerships in mid-sentence due to a salesman's rudeness and pushiness. This experience was as far on the opposite end of that spectrum as I could imagine. William was equally wonderful to deal with and I would recommend both of them to potential customers, without hesitation. Even after owning my E-350 for only a month, I take great pride in the products and services of Mercedes Benz and am extremely pleased with my vehicle. I plan on owning this vehicle for a long time, but will return there for my next purchase. In the meantime, I would highly recommend Mercedes Benz of Cary to my family and friends.

Pathogen_RDB

10 de ene. de 2014

I recently was contacted by John Kuzman about getting a new lease as part of Mercedes' "Pull Ahead" program. That combined with the Winter Event sale convinced me it was definitely a great time to do so. John found the car I wanted with the options I desired, among them the Lighting Package and Keyless Go. Changing from one lease to the next one was painless, had minimal paperwork and thanks to John's professionalism had me out the door and in my new car rather quickly. My previous car was a 2011 and did not have several of the options this one has. John carefully explained the differences and offered for me to call him anytime if I had any questions. Additionally, he contacted me a couple days after to make sure all was well and I was completely satisfied with the vehicle. All in all, dealing with MB of Cary and John Kuzman in particular made for an exceptional experience. Thanks!

Malachi

7 de ene. de 2014

The process of buying a car can be a hassle and very time consuming, but Mark and William made this easy and painless! It was the best experience I've ever had purchasing a car!!

Tom + Barbara Buffkin

6 de ene. de 2014

We just recently purchased our second new car from Mercedes_Benz of Cary.. We returned to this dealer as our FIRST choice dealer based on our last experiece of purchasing a new car from them three years ago.. Again, they stepped up to the plate and treated us special..They gave us a good trade in value and met every need/question regarding our new car..Mike Newman was our sales representative and was very helpful and went the extra mile to make sure we were happy with our deal and our new car.. My wife and I highly recommend this dealership and Mike Newman and think you will find them honest, informative, helpful and willing to go above and beyond your expectations..

Tammy Winston

6 de ene. de 2014

I've had my heart set on a ML 350 for some time now. My husband and I went over this past week-end and purchased one with the help of John Kuzman. I must say John was nothing less than professional and most helpful. All I can say is it was like buying a car with the help of your friend. I LOVE the car and John was so helpful in showing and explaining everything and getting my cell phone connected and all. Thanks so much for a great experience!

Jim Dail

4 de ene. de 2014

Recently I was shopping around for a great used car and decided to stop by Mercedes-Benz of Cary, NC. I was greeted by John Kuzman who was very friendly and not pushy like some salesmen tend to be. John was a real gentleman and he showed me various vehicles including a previously owned certified E350 Mercedes Coupe which I really liked, but the one my wife and I finally decided upon was a new Bo Concept SMART Car which we leased. (We already had a larger new car which would serve our purposes). Many salesmen may have questioned why our change from such a larger car to a SMART car and tried to push us into buying a car which may not have met our current needs, but John never indicated any concerns about this change. John was a customer oriented gracious host for us and made us very comfortable. Because of these qualities and his professionalism, we very well may return to John after the 3 year lease expires to consider the purchase of a coupe, but in the meantime we are enjoying the new SMART car's novelty and excellent gas mileage!

John Kurzman

4 de ene. de 2014

I had courteous service and almost on time delivery. This is the 4th car I have purchase from this dealership. LYS

Satisfied Customer

23 de dic. de 2013

John Kuzman was very helpful and professional. He helped me get a quality car that fit my needs and was concerned that I was satisfied.

RussellFleury

18 de dic. de 2013

Last evening, I took delivery of my third consecutive Mercedes-Benz E350 from Leith Mercedes-Benz of Cary and wanted to take a moment to share my experience. I had the pleasure of working with Richard Meagher for the second time, and highly recommend him to anyone interested in a Mercedes-Benz. Ever since I've had my first one, I have brought my Mercedes-Benz to this dealership for service and for their complimentary car wash. Whenever I'm at the dealership, I can count on Richard coming over to greet me. He knows me, my car, my family and the particulars of my lease. Several months ago when I was in for service, Richard and I chatted about some possible options for me as we neared the end of the lease term and, last week, just like he said he would, Richard called me to make me aware of some end-of-year incentives provided by Mercedes-Benz Financial Services that applied to my situation. We discussed my wants and needs and he quickly located a car that met my exact specifications. As a result, I was able to exit my current lease seven months early! When we went to pick up the car last evening, the entire process took less than an hour and we were able to drive our new car right off of the showroom floor. Richard is knowledgeable, personable and highly professional. He exceeded my expectations and I'm completely satisfied!

Buck Abel

18 de dic. de 2013

On the way to purchase a Mercedes-Benz last year I made a detour and ended up buying a Audi Q5. Three months after purchasing I realized I had made a mistake, but I remembered how I was treated at MB in Cary. Well I finally returned to the dealership and I hooked back up with David Burr to discuss what vehicle was right for us, what options I wanted along with the price range my wife and I thought was fair. David put together the options I wanted, he offered a fair price for my Q5 and was very patient with me as the vehicle was being built. He kept me informed, but didn't push me to commit. When he called to tell me the ML350 was in I was ready to roll. Just picked it up on Saturday which concluded an outstanding buying experience. I made no mistake this time! Thanks David and MB of Cary.

UFOOS

18 de dic. de 2013

I had the most painless, friendly, client focused service experience with Ben Metzler and Dan. I happen to have a function that I had to attend, and had only 45 min or so at the dealership, but Ben and team signed, sealed, and successfully handed over the keys to my CPO S550 that was nothing short of spectacular. Easy, professional, courteous, and absolutely all about me and my needs were the key areas that made me feel like I was indeed a special family member of the MB team.

Joe

17 de dic. de 2013

Great customer Service by John Kuzman John was excellent to work with and took my calls on his day off to work the deal on the car I purchased. John is very personal and represented the dealership very well. I highly recommend working with him and plan to do so in the future. Everyone at the dealership was pleasant and attentive to my questions and concerns. 5 Star rating!!!!!

k. or

16 de dic. de 2013

I have been most pleased with the services provided at MB of Cary! I have had several leases over the years and have chosen to purchase my existing car. David Burr was our salesperson and was fantastic! He was easy to talk with and listened to our needs, finding solutions to what we were looking for - we were so pleased!

Shorne

13 de dic. de 2013

I recently purchased a 2014 CLA 250. Mark Lowry, who did an excellent job, assisted me in my purchase. He made sure I got the best deal on the car that I wanted! I would recommend him to anyone who is in the market for a car. He was real easy to work with and he made my experience in purchasing my new car a breeze!!!

Roger M.

13 de dic. de 2013

I had an extremely positive experience during my time dealing with this dealership the sales rep Ryan extremely helpful and the finance manager Ben was also. From the moment I step foot into the dealership I realize what a real car buying experience should be and once I was done it was confirmed by the actions of the associates that assisted me. As long as I am living in this area I will not go any other place to purchase a vehicle than from Mercedezes Benz of Cary and the sales rep Ryan.

Ramona

9 de dic. de 2013

Kim Fredlund always takes care of the service on my car. She goes over all repairs or services with me. I leave everything in Kim's hands and she takes care of it. One less thing for me to keep up with. Thanks so much to Kim and her team at Mercedes-Benz of Cary!

MCE320D

3 de dic. de 2013

Kim made sure I understood the repair and service that was completed. I decided not to replace the broken latch on the center console ash tray due to cost, an a non critical function. All repairs were done as expected. Thanks Kim!

Frankie A. Baldwin

3 de dic. de 2013

Time spent on the lot was wonderful. Gary Smith was very helpful and so was Mr. Ball. They both made sure that I got the best deal on my trade in and my purchase. They listen to what I wanted in the car. They made sure that I had all the options on the new purchase that I had on the car that I was trading. I drove away in a beautiful car that I purchased with no pressure. Thanks again for the friendly and helpful team. Thanks Frankie Baldwin

BonesDr

27 de nov. de 2013

They came to me! Ben Metzler and David Burr brought my new 2014 S550 to my door and dazzled me with their attention to detail, patience, and heartfelt service. And, by the way, the car is magnificent! As an orthopaedic (yes, we spell it with an "a") surgeon I am used to surgical appliance reps selling their goods. I have owned S class Mercedes for decades and dealt with several dealers over the years in New Jersey, New York, and North Carolina. But this experience was special. It is worth taking my time to praise. These guys genuinely enjoy their work and seeing their customer pleased (almost a doctor/patient relationship). Okay, enough. I'll stop gushing. But you can't go wrong with these guys!

Pammy45

25 de nov. de 2013

Experiences at MB of Cary have been nothing short of exceptional. Service Advisors over the last 3 years have been accomodating and customer centric. My recent experience with sales representative, Mark Nasholm was equally rewarding. Mark made the whole process seamless and effortless! He provided the data and research requested in record time and demonstrated the optimal amount of insight needed to close my deal in record time. Should you need to contact someone who will provide excpetional service and follow up, reach into Mark!!

rwfried

20 de nov. de 2013

We had a great experience buying the certified preowned C 250. Mark Nasholm was very professional and courteous. Buying a car is never an easy chore but he made it as easy as possible. I would recommend him to anybody that wants to buy a Mercedes. William Ball , the business manager was also very courteous and helpful.

BRudy

16 de nov. de 2013

I would highly recommend David Burr for your next car buying experience! He was very pleasant to deal with. He took the time to answer and find answers to all of my questions and I never felt pressured to buy. Even though I purchased a lower priced pre-owned car, I felt that I was treated as well as anyone there to buy a more expensive new Mercedes. The whole process was quick and painless!

Wayne Riley

15 de nov. de 2013

I recently purchased a 2013 C 250 from Mercedes Benz of Cary. I was assisted by Ryan Gury, who did an excellent job during every step in the process. He was patient, thorough, and very knowledgeable about the car. He has been accessible to me both during and after the sale. I would recommend him to anyone who is in the market for a Mercedes automobile.

PierreM

8 de nov. de 2013

My car buying experience with David Burr and MB of Cary was great. It all went very smoothly and i didn't feel pressured at all. David was very courteous and helpful and took the time to explain all the different features and options. I can easily say that this has been one of the easiest and most pleasant car buying experience that i've had. I would definitely recommend David to anyone who is interested in purchasing a benz.

ESHope

6 de nov. de 2013

My experience with Mercedes-Benz of Cary and David Burr was fantastic!! David made buying a new car easy as well as enjoyable. He was extremely patient as I went from car to car, test driving each. He did a fantastic job at listening to what I wanted and helped steer me in the right direction. He never tried to sell me anything. He was there to educate me on the options available as well as to offer excellent customer service. David is an extremely kind, gracious, and professional sales associate. He's also very funny. The trade-in allowance for my existing car was extremely fair, and once the deal was made everyone went to work to complete the transaction as quickly as possible. David sat in my new car for a long time with me and explained everything. He made sure I understood I could contact him at anytime if I had questions. I really appreciate the attention to detail and working with the customers' needs and wishes that was shown to me at MB of Cary. I would recommend David Burr to anyone who is interested in purchasing a car. You can't go wrong with David Burr as your sales associate!

Mohan Rao

6 de nov. de 2013

I had an excellent and positive experience buying my car from Mercedes Benz Cary dealership. Right from the begining the response from the dealership about the car was fast. I was treated with a lot of courtesy and respect from the moment I walked into the showroom. The sales associate I worked with was John Kuzman. John was extremely knowledgeable and the whole process went through very smoothly without any kind of pressure or sales tactics from John. What I also appreciated was that, I went late in the evening to check out the car and by the time I decided to buy, the showroom was closing for the day but John stayed back more than an hour to complete all the formalities thereby allowing us to drive back home in the new car. While we waited, John gave us an educational tour of the showroom explaining in detail, the different models displayed. Also the finance associate at showroom was very helpful and stayed back late to complete the transaction. I would definitely go back to MB of Cary in future for buying another car.

The McCall's

2 de nov. de 2013

My husband and I could not have asked for a better experience. David Burr was exceptionally accommodating during our recent purchase. He went above and beyond in all aspect of the transaction. Not only did he miss dinner and stay until closing for us on our initial visit, he came in, without any advance notice, the next day-- on his day off!! And all with a professional attitude. We couldn't have done business with a nicer, more genuine guy! We already know that we will make the 3 hour trip from the OBX to purchase our next Mercedes from him. So glad we went with the convertible! :) Tricia and Rich McCall Manteo, NC

Jeremy Knox

26 de oct. de 2013

Richard, is an extremely knowledgeable and experienced professional and it was a pleasure to work with him. Richard took a seemingly complex set of requirements that I was looking for, with a strict budget, and was able to come up with a diamond solution. Richards response time for answering questions along the way was virtually instantaneous. His services were impeccable and he provided a level of intangible value that far surpassed the financial commitment in the endeavor. I highly recommend Richard and this dealership to anyone in need of purchasing their first or next luxury vehicle.

Tim Lo

25 de oct. de 2013

My experience with Mercedes Cary dealership was more than satisfying. While most dealerships were either pressuring me to buy a car right away or ignoring me after the initial consultation, the Mercedes Cary dealership treated me with respect and with a customer centric mentality throughout the process. Because I was not in a hurry to get a car, I took my time to do my research and to wait for the right pre-owned vehicle to become available. The sales associate, David Burr, at the dealership kept me in mind over a long period of time and continually alerted me as the potentially fitting pre owned cars surfaced. As such, I got my vehicle even before it had gone through the recertification cycle; not only that, as a sign of customer advocacy, he also ordered a replacement wood trim for my E350 because the existing decor had faded over time. I am very happy with the attentiveness, patience and quality of interaction the dealership provided to locate and certify my desired vehicle. Additionally, everyone I encountered showed enthusiasm for their dealership, my car and sharing all the ins and outs of the purchase, which increased the value of the experience over a cut-and-dried point of sale. Given the efforts to tailor my first Mercedes purchase into a memorable experience, I would do business with the dealership again in the future.

fan4duke

21 de oct. de 2013

I went to the dealership for maintenance work on my 2007 E350 (my lower lamp headlights and one parking lamp were out), and I left with a brand new GLK350! Wasn't my plan at all, but when the maintenance team told me I had some wiring issues (my SRS was on the blink as well), I thought I would at least see about trading in my car. I asked for the least pressuring salesperson and the service manager brought John right over to me. We spent over 6 hours working on a deal that would meet my automotive and financial goals, and John was very patient as we went through several iterations of options. I love my new car and would recommend Mercedes-Benz of Cary, and mostly John Kuzman, to anyone looking for a new or certified pre-owned vehicle. Smoothest sales process ever!

Stuart

18 de oct. de 2013

Just bought a CPO from David Burr and have to say that my wife and i were throughly impressed with both his patience and knowledge of the car along with the overall ease of the purchase. By far and away my best experience in purchasing an automobile. With 3 small kids and our business to run i don't typically take time for reviews, but actually felt obliged to comment.

Merc guy

10 de oct. de 2013

Great company and great sales agent, David Burr Overall great experience

Mike and Moni

8 de oct. de 2013

All of the categories are marked above because of our continuing experience with MB of Cary. It is a superor dealership where every employee shows genuine concern for their customers. Mike Newman worked with us on our most recent purchase. When I first casually mentioned that we were thinking about an new Mercedes, Mike told me how to get a significant discount for retired military personnel. When the time arrived for us to select the vehicle we wanted, Mike coached us through a selection process of decor and upgrades that suited our requirements. He searched other dealerships' inventory, found the one we had wanted in another state, and had it shipped to Cary in a few days. We also found the MB of Cary allowance for our trade in to be fair and competitive with Blue Book rates. The entire buying process was easy, and a happy one, made so by Mike Newman and the other MB of Cary staff members who contributed to our acquiring a new auto.

Braheim Reaves

27 de sep. de 2013

Just wanted to extend some comments concerning my vehicle purchase at MB of Cary. First and foremost, I would like to highlight the sales consultant, Richard Meagher, that I have worked with over the past few months within the pre-order, delivery and purchase of this vehicle. Richard Meagher is an exceptional sales consultant who unyieldingly provided exceptional customer service throughout this entire process. He definitely possesses an infectious character that compels you to be pleased to work with him in purchasing a vehicle. As this is my first MB purchase I can honestly say that this was the most phenomenal vehicle purchase that I have ever made. I can tell you that every staff member (Richard Meagher, Mike Langlois, Ben Metzler & Mark Campbell) that I had the pleasure to work with extended exceptional customer service and It definitely is satisfying to me as a customer. Ultimately, I largely believe that this is the best MB dealership in the state of NC. Thank you MB of Cary for the genuine customer service and a new vehicle!

dalvarado

26 de sep. de 2013

When my parent relocated to NC I decided to give them my current vehicle and look for a new one (yes I made the sacrifice :)) I had an idea of what I wanted and so we emailed MB of Cary to see if they had a car with the specifications I had. We received immediately an email back from Dan Keenan. He was very knowledgable, honest and gave us many options. We promise to come see him the next day. when we got there he had options ready for us. His customer service was exceptional. This was not by any means a typical car buying experience. Dan made it quite pleasant and fun! While we were signing papers he took the initiative to bring happy meals for my boys! I have never seen any car salesman doing such thing. His professionalism, superior customer service and fun personality make this a unique experience. I highly recommend visiting MB of Cary and working with Dan.

Linda

25 de sep. de 2013

After working with David Burr, I can not image going any other place to purchase a Mercedes. He was patient and listened carefully to make sure my needs were met. He is an extraordinary and exceptional salesperson and a fantastic representative of Mercedes Benz. Such a down-to-earth person. I will recommend David and the Mercedes Benz of Cary all my friends and colleagues. He is great.

12342

24 de sep. de 2013

Buying a new car is both exciting and stressful. However, David Burr made the experience more exciting than stressful. He was knowledgeable, friendly, hardworking and trustworthy. This led to an enjoyable car buying experience.I will recommend Mercedes-Benz of Cary to my family and friends.

Anita Jones-McNair

24 de sep. de 2013

I had the BEST experience ever in a dealership working with Mr. Burr. He listened to what I wanted and found the perfect two seater! I also had a limited timeframe to complete the leasing process, he even anticipated many of concerns and handled them quickly and got me out of the dealership on time for a meeting. What a better than EXCELLENT experience! When it's time to consider another vehicle there is no doubt - I will contact David!

Chandler

23 de sep. de 2013

This is my second time buying from MB of Cary and I'll keep going. Both experiences have been phenomenal. I get the same service if I'm buying a Mercedez or a Smart car. David took the time to negotiate everything over the phone being that I was out of town. All I had to do was sign the papers and be in my way. Most other dealerships I've dealt with in the past didn't even take the time to call me back as they'd rather just do their sales pitch face to face. David and MB of Cary have always taken the time and promptly returned my calls and answer my questions. I appreciate the customer service and making me feel important to your business.

mercrr

13 de sep. de 2013

i have had the pleasure of working with david burr from whom i leased an e550. i am presently shopping for a new car and have tested several new models.i can highly recommend the dealership and especially david. i have referred several friends and associates. the service dept is excellent.the cars are a work of art

Fred J

10 de sep. de 2013

Mr. David Burr was referred to me by my best friend who had worked with David in the not so distance past to purchase a Benz. I was told that David would go above and beyond to meet or exceed my car buying expectations. I must say from the time I called David on his cell phone on his day off he worked and didn't stop until he meet and exceeded my expectations. David and his team at Mercedes Benz of Cary delivered as promised with getting me the best car, price, finance, interest rate for my situation. Excellent team work and customer service. By far the best no pressure no Hassle car buying experience I have ever had.

drelli

9 de sep. de 2013

If you are looking for an easy, efficient and quality car buying experience, Mercedes Benz of Cary is the place to go.I received exquisite customer service from the initial email, through negotiations, to purchase. Chris Newman is an awesome sales specialist and made sure to show me all of the features of my new SMART CAR aka "Smarty Pants"!This is my SECOND purchase of a smart car this year and each time tops the last. Chris stayed late on a holiday weekend to make sure I got everything I needed. gone William Ball in financing was so thorough that it took all the burden off trying to figure out the paperwork. Service at MB Cary is far above ANY other car buying experience I have had. I will not go anywhere else to buy my family vehicles!Daya

Daya

9 de sep. de 2013

If you are looking for an easy, efficient and quality car buying experience, Mercedes Benz of Cary is the place to go. I received exquisite customer service from the initial email, through negotiations, to purchase. Chris Newman is an awesome sales specialist and made sure to show me all of the features of my new SMART CAR aka "Smarty Pants"! This is my SECOND purchase of a smart car this year and each time tops the last. Chris stayed late on a holiday weekend to make sure I got everything I needed. gone William Ball in financing was so thorough that it took all the burden off trying to figure out the paperwork. Service at MB Cary is far above ANY other car buying experience I have had. I will not go anywhere else to buy my family vehicles! Daya

Dr. Fran M. Page

4 de sep. de 2013

Glad to recommend Chis Newman and his staff for a great experience in purchasing our ML 320 CDI. Great car, great service, great follow up! Would recommend to friends!

Troy Muniz

28 de ago. de 2013

I had a great experience buying a 2012 Mercedes C350 from Mercedes of Cary. It was a pleasure to deal with Mark Nasholm throughout the whole car buying process. Mark's customer service skills are second to none. I look forward to a continued relationship with Mark and Mercedes of Cary.

JBlaine1870

27 de ago. de 2013

I'm told that the new "buzz" word for superior customer service is "On Demand" meaning the customer gets an immediate response. There is one level above "On Demand" and that is where your service needs are anticipated and met--that is Mark Lowrys level of service! The dealership got excellent financing for me, when the vehicle wouldnt start soon after the sale, Mark took care of overseeing the repair and ensuring that I had transportation during that time, and when I casually asked at purchase if the prior owner had turned in the cover for the cargo areawell, eleven days later, I get a message from Mark that he has the cover for me as well as another item that I may need for the car at some point. To top things off, when I went to pick up the cargo cover, Mark asked me to wait just a momenthe had one more thing for the car, it was a cap for the tow hitch. This dealership and Mark are an awesome team!

Donna

27 de ago. de 2013

Mark Lowry was the representative I worked with to trade in then purchase a pre-owned vehicle. Working with Mark is to experience what it means to be involved in a business deal where the other person will meet, then exceed expectations from introduction to the last handshake as you are leaving. There is no guessing with Mark--he exceeded my expectations every step of the way including the follow up after the sale. He was waiting and walked out to greet me when I first got to the dealership for our appointment, the vehicle that I was interested in was waiting for me to test drive, every part of the negotiation process was explained in an easy to understand manner and Mark knew the vehicle well and was able to answer all questions. Mark Lowry and everyone at this dealership are outstanding!

woolymam

19 de ago. de 2013

We really had not planned on buying a car at this time. Our intention in visiting Mercedes-Benz of Cary was a fact finding trip to learn about and drive the new diesel GLK. We met Mark Nasholm whom we found to be quite engaging, friendly, and very knowledgeable of the model we were considering. After talking, driving etc., we were impressed with the GLK and discussed options and possibly ordering a vehicle. Although we had been contemplating European delivery in the Spring, the car we had been test driving had every option we had considered. Mark took the time to work out several pricing options and packages, and it became clear to us that purchasing this car at this time was our best option. We have never encountered as thorough an explantion and demonstration of a vehicle as Mark provided us as prospective buyers. Remember, we told him up front that we were interested in the possibility of European delivery. Once we purchased the car, Mark went into even further detail on the computer portion of the GLK. Our passing contact with other associates at the dealership including Ben Metzler, the financial officer, were equally congenial and helpful. We will definitely continue to do business with Mercedes-Benz of Cary and Mark, and will readily recommend them to others.

Jacob Freeman

18 de ago. de 2013

MB of Cary is an absolute Joy to deal with. I have dealt with many employees in this facility and they have ALL be Great!. David Burr is by far the Best, I have bought my 2013 C-Class from him and also Our new 2014 GLK. Dealing with David is like dealing with a good friend or family member. He never pushes anything on you, very easy to talk to and his time is always your time. He has always made myself feel very welcome and he has even made it a point to make my girlfriend a part of the family and open to any questions she has as well. William Ball is Great as well very informative and once again his time is our time. There has been nothing at all I can complain about everything these 2 have done for us is simply amazing. Even after our purchase they are always in touch with us making sure all is well with everything. I suggest if you are looking to purchase or just inquire about a vehicle I strongly suggest to seek out David Burr,he is TOP NOTCH salesman and I believe you will agree.

RODNEY (SMARTFAN) GOODIN

12 de ago. de 2013

TALKED WITH RYAN GURY OVER THE PHONE,MY CREDIT ISN'T THAT GREAT ,RYAN CALLED ME BACK WITH A SMART DEAL I COULD'T RESIST,,RYAN HANDED MY DEAL OVER TO CHRIS NEWMAN WHO HAD EVERYTHING READY AT THE DEALERSHIP WHEN I ARRIVED,WHICH I WAS 2 HOURS LATE (GOT LOST) MY FAULT,,,LEFT THE DEALERSHIP IN A 2013 SMART PURE,,,LOVE IT,,CALL EITHER ONE OF THESE GUYS AND YOU WILL BE DRIVING A NEW CAR,ATLEAST GO BY THE DEALERSHIP AND LOOK AT THESE LITTLE CARS,THEY HAVE A LOT OF THEM IN STOCK,TELL THEM RODNEY GOODIN SENT YA,,,THANKS

RFK

10 de ago. de 2013

I just had a great experience buying my ML 350 4matic from Mark Nasholm. I highly recommend him

Guitar21z

7 de ago. de 2013

I just recently bought a 2010 MB C300 from MB of Cary and I'm thoroughly pleased. Mike Newman was outstanding and I plan to use him for all of my MB purchases in the future.

Annie V. Kenan

2 de ago. de 2013

I am extremely grateful to Mark Nasholm and William F. Ball, III for working so diligently with my niece to make her Mercedes buying experience of a Mercedes C300 pleasant in Cary, N.C. Their hard work was far beyond outstanding, far beyond superb. I personally thank you again and look forward to the same experience when I visit for a new vehicle in the future. If you want the royal treatment of buying a car, please visit Mercedes-Benz of Cary, N.C. and talk to Mark Nasholm and William F. Ball, III. With warmest regards, Annie V. Kenan C/O Corina L. Vann

avkenan

2 de ago. de 2013

I am extremely grateful to Mark Nasholm and Business Manager, William F. Ball, III for working so diligently with my niece to make her Mercedes buying experience of a Mercedes C300 pleasant in Cary, N.C. Their hard work was far beyond outstanding, far beyond superb. I personally thank you again and look forward to the same experience when I visit for a new vehicle in the future. If you want the royal treatment of buying a car, please visit Mercedes-Benz of Cary, N.C and talk to Mark Nasholm and William F.Ball, III.With warmest regards,Annie V. KenanC/O Corina L. Vann

Satisfied Customer

1 de ago. de 2013

On July 27, 2013, Mark Nasholm greeted us as soon as we exited our car on the Mercedes parking lot in Cary, NC with a warm welcome. He showed us around the lot and helped us focus on the types of cars we wanted to see including his. He was very patient and genuine. Once my niece decided on the car she wanted he felt confident that he could get her into it. Mark worked diligently to do so along with the finance manager William Ball, III. We truly appreciate their dependability, their truthfulness and the ability to get her into her dream car. We consider them the best at what they do and will make sure to remain customers in the future and will highly recommend them to others. Again, we THANK YOU Nash, William and others at Mercedes Benz of Cary!!!

geraldt7

28 de jul. de 2013

great experience,DAVID did a great job getting me my truck ,i drove 135 miles and it was worth it ,will highly recommend a visit for your next new or used cars , my avalanche 09- 26,122 miles on it, looks new inside and out , ,well done David , best wishes GERALD

kelvinwood87

26 de jul. de 2013

Mr Smith was awesome to work with. No pressure, answered every question we had and if he didn't have the answer he said "he would find out". A truly, enjoyable vehicle purchase. Got the vehicle my wife wanted, at the price we could afford. A win, win for both parties. Thanks agin.Kelvin WoodRaleigh, N.C.

ROBERT YEATTS

23 de jul. de 2013

THESE FOLKS ARE GREAT. THEY WORKER VERY HARD TO MAKE MY DEAL HAPPEN AND I REALLY APPRECIATE THAT. GREAT SELECTION AND GOOD PEOPLE. WE NEED MORE OF THAT.

Chris B.

23 de jul. de 2013

I was in for a warranty issue after my command control knob failed earlier in the week. At the start, I was pleasantly greeted by Rosemary when I first arrived. I've been in one other time and experienced the same pleasantness and professionalism from Rosemary. It didn't feel like a service visit at all - a very good thing. Chris Michael was my Service Advisor. We got straight to the issue on an early Saturday morning and he was even able to go above and beyond by replacing the cup holder trim, which I felt had worn down prematurely for a 2011. I didn't meet the Service Technician, but in about an hour, EVERYTHING had been addressed. A personal thanks for exceptional customer service and exceeding my expectations.

Cleve Folger

23 de jul. de 2013

I have Ben a customer of MB of Cary for several years. Kim Fredlund has been our customer service person from day one. She is always attentive and accommodating In a recent last minute service call, she went out other way to make me comfortable by pulling a rental car out of the fleet to allow me to function in my business. The repair was a multiple day event and she followed up each day with the progress. Thanks for all the help. It's really nice having a business. Relationship with folks who know you and the history of the automobiles.

ASlobe

23 de jul. de 2013

Always a pleasure to have my Mercedes serviced at Mercedes Benz of Cary when Kim is in charge.

JoanRaleigh

23 de jul. de 2013

We have taken our Mercedes to Cary since 2008 for service and repairs. Kim Fredlund has been our Service Advisor. No matter how busy she iwas, she treated me as if I was her only customer. She always kept me informed and made sure that I understood what was needed for our car. We have confidence in the service provided from Mercedes-Benz in Cary. Thank you Kim for being there.

MYGLK&SLK

23 de jul. de 2013

I have been a customer of MB of Cary sense they opened their doors. I have bought two Mercedes their and am waiting in my third to come in. One thing that keeps bringing me back is their service department. It is outstanding. I have worked with Kim Fredlund for over 7 years and consider her an asset to MB of Cary. She works to make my service experience a very good experience because she is caring and knowledgeable and keeps up with my 2 vehicles to see that they are properly serviced. I trust her and the mechanics that actually perform the work. I have enjoyed working with Kim but the entire staff is so friendly and helpful that I enjoy just stopping for a visit.

Lauren lam

22 de jul. de 2013

Dan Keenan is awesome...I been his customer since 2011& I repeated my business with him by buying a new Mercedes because of he show care and help - Dan made me feel value as customer! He is a valuable asset to Mercedes Benz of Cary!

SKB

19 de jul. de 2013

My husband and I have bought several cars from Mercedes-Benz Cary, and we deal with Bob McQuire. Bob's knowledge, experience, friendliness, and attention to detail make car buying a great experience. He will go out of his way to find just the right car for you , and has never been into high pressure selling. That, in combination with the wonderful experience we have always had with Jim Cassel, in your service department, make it an easy decision to continue to buy from Mercedes-Benz Cary. Bob and Jim are both great representatives for your product, and we enjoy seeing and working with them.

Michael

16 de jul. de 2013

Just picked up a CPO C350 and could not be more pleased with the car and the professionalism of salesman John Kuzman. I had met John several weeks earlier and let him know that I was in the market for a very particular CPO vehicle. Since the car that I was interested in was not immediately available, John avoided any attempt at steering me in another direction just to make a sale. He communicated very well via email, and within a few weeks alerted me that a vehicle fitting my exact wishes had arrived. During our test drive, he immediately impressed me with his great product knowledge and enthusiasm for the MB product. This level of expertise is in stark contrast with my previous experiences at other non MB dealers, where I seemed to know more about the vehicle characteristics than they did simply by doing my own research. John was spot-on about this particular C350, and throughout the entire buying experience, he showed a level of professionalism that would make MB proud. In short, I would highly recommend John and MB of Cary, and will definitely do business with them again.

Chris

16 de jul. de 2013

Purchasing my latest vehicle from David Burr was truly one the easiest experiences I have had with regard to car buying ( and I've bought quite a few ). His professionalism and eagerness to EARN my business was evident from the moment he introduced himself. Helpful without being pushy, I was able to focus on what I wanted to look for and not what someone wanted to show me. I would highly recommend asking for him if you are in the market for a new or preowned vehicle. Thanks David and I'll send my friends and family your way.

Mark McCoy

16 de jul. de 2013

I purchased a MBCPO 2011 E350 Sport from MB of Cary. Gary Smith is a WONDERFUL sales person. He is very easy to work with and has the client as his main focus. Ben (Finance) made the paperwork/finance portion a breeze. If you are in the market for a New or Used Mercedes-Benz, please reach out to Gary Smith and buy one today.

EP

15 de jul. de 2013

Purchased my 2013 GLK 350 last December through Ryan Gury, and it was an easy experience! Six months later, unfortunately my car was damaged by someone who was probably driving and texting. Mercedes of Cary received my car to install new electronics, rear bumper, and several other things. Another company had done the collision repair but the electronics were not working. The car was taken to Mercedes of Cary to have the electronics replaced. Kim Fredlund had a loaner car for me, and she kept me informed on the progress of the repair of my car. Very pleased with Mercedes of Cary! The electronics are perfect, and delighted to have my car back.

mhfrye

11 de jul. de 2013

This was my second buying experience at Mercedes-Benz of Cary, and this experience was top-notch, just as the first one was. I'm very pleased with how my salesman, Ryan Gury, handled the whole process. There was some confusion with an incentive program I am eligible for through my employer; however, Ryan did much of the heavy lifting to ensure I received the incentive. I was also pleased with Ben Metzler, who sold my first vehicle to me at this dealer and is now the Finance Manager. Ben was very patient in walking through various scenarios for buying the vehicle, adding his perspective through the process. I'm very pleased with E350 Coupe, the buying process, and remain a loyal Mercedes-Benz of Cary customer.

FWP

9 de jul. de 2013

Mark Lowry was extremely helpful and knowledgible when I decided to purchase my new Mercedes. He made the experience pleasant and I highly recommend him if you are looking for a new or used Mercedes. He stayed in touch with me when they had to special order the color I wanted and picked me up the day it arrived. I am very happy with my new car and the service I received!Thank you Mark and everyone else!

Mike R

9 de jul. de 2013

We took delivery of our SLK in Feb of 2012. Since that time, we have had the opportunity to bring the car in for both routine service as well as some small warranty items we wanted corrected. Kim has been our service advisor - and has done a wonderful job! What I really appreciate is Kim's accessibility. If I am not able to make a phone call, I know that she will respond quickly to an email. I also have learned that Kim is the only one I need to speak with - she will coordinate all of the required resources to get us scheduled, in a loaner if required, and out the door asap. I feel like she is really taking on the role of the customer advocate and is looking out to make sure the service experience is as good as it can be! Kim is one of the reasons that we will definitely consider our next purchase from MB of Cary.

Betsy

9 de jul. de 2013

I had been on a trip and my SRS and Pre-safe light came on. The owner's manual said to get my car to a dealership. I called the nearest dealership and the person answering the phone said it would probably be okay if I drove 6 hours home. I called Kim Fredlund, my service guru in Cary who takes such fantastic care of me. She strongly suggested I get my car to the nearest dealership before heading back to NC. She had to follow up with that dealership later to know what parts to order, taking several calls and her time. When I brought my car in, she had everything taken care of. Her customer service is truly exceptional.

Chris G

9 de jul. de 2013

We recently had to bring our GL in for a minor problem. We were short on time due to an uncoming trip. As usual, Kim was able to get us in quickly and get us on our way. It is always a pleasure working with Kim. She is one the main reasons we continue to have our cars serviced at MB of Cary. I would recommend any who gets their service there ask for Kim.

Janet and Andrew Schwartz

8 de jul. de 2013

David Burr is an outstanding product specialist. After several attempts to speak with a sales person at Mercedes Benz of Raleigh with no call back, we contacted the Cary dealer. We received a call back immediately. David Burr made buying a car a great experience. It was definitely worth the 90 minute drive!

dianeosmith

8 de jul. de 2013

Mercedes is the vehicle of choice for our family. The customer service at Mercedes Benz of Cary is impeccable. Kim is our "Personal Service Advisor". She makes us feel that way with her friendly attitude. She is very knowledgeable and always go the extra mile to ensure that our vehicles are serviced in a timely manner. With our hectic schedules, we really appreciate the loaner car, valet service and car wash.

Ron R. Customer

3 de jul. de 2013

Every time I have been to this dealership, I am thankful that I purchased a Mercedes. Kim Fredlund is my Service Advisor and she is the only person I deal with when I take my car there for servicing. When Kim is not available, I have had contact with other reps at the service area as well and they are all extremely professional. Kim always provides me extremely professional service. My car is always been serviced to the professional standard I have come to expect. In addition, during those times of tight schedules, Kim has always accommodated me in an exceptional manner. If I have questions about a particular service, Kim has made the mechanic available to me to answer my questions and if there is ever a question about whether or not a service is required, they are also available to answer my questions. Kim accurately estimates the cost of any work that I have had performed and ensured that warranty work was appropriately covered when the car was still under warranty.

rrussell56

3 de jul. de 2013

I deal solely with Kim Fredlund when I have my vehicle serviced at Mercedes-Benz of Cary. She is friendly and courteous and I always get great service and personal attention. She accommodates my often busy schedule and gets me a replacement vehicle without any hassle. I have also used the car pick-up service which she told me about. The cost of repairs is out of Kim's control but she ensures warranty work is covered and she always gives a very accurate estimate of any work that is to be performed. Generally the estimate comes in higher than the cost of the actual work but not by much so she's generally spot on for her estimates. I have access to the great mechanics there as well if I have additional questions that Kim can't answer.

gaffhook

1 de jul. de 2013

I have been a customer for more than 10 years. Kim has been the best service representative ever. She is why I do business with Mercedes Benz of Cary

Catherine S.

29 de jun. de 2013

I have been a customer of Mercedes-Benz of Cary for almost 10 years. They have been terrific. Kim Fredlund has been my service adviser and has been helpful, efficient and incredibly accommodating over the years. I have been fortunate to do business with them.

evebeamon

29 de jun. de 2013

Mr lowry was very professional and informative. He came outside to greet me as I got out if my car. Ask me my name before and made me feel welcomed before he tried to nake a sales pitch. Always adresses me as Ms. Beamon.

Shane Canady

27 de jun. de 2013

I have had my Mercedes serviced at this location several times and have been truly satisfied each and every time. My Service Contact (Kim Fredlund) which I highly reccomend is a pleasure to work with as are the Service Techs that explain thouroughly what is or needs to be attended to before the work is done. Thanks Mercedes Benz of Cary!...A customer for life.

The Road Scholar

27 de jun. de 2013

I've been fortunate to own over 60 cars in my lifetime and have them serviced at a wide variety of dealerships. Based on my experience, I would rate Jim Cassel and his team at Mercedes-Benz of Cary at the absolute top of the list in terms of providing a "luxury experience"... Luxury is not a THING, it's a personalized experience that engages the customer to make them feel special, understood and valued... and that's the way I feel every time I go to Mercedes-Benz of Cary. Thanks Jim. Your team is the best!

Ruby Black

27 de jun. de 2013

First of all, I have Thee Best Service Advisor, Kim Fredlund! No matter what type of Service I am requesting, Kim takes everything into consideration when it comes to Customer Service. For example: What date and time works best for me, would I need a Loaner, would I need Shuttle Service, will I wait for my car, communication about the type of Service being done on my car, whether parts have to be ordered or not, calling to let me know the status of my car service, if I don't wait for it and making sure I understand the services performed on my Reciept at the end of the Service. Kim Fredlund's Personality: I have bought (3) Brand New Mercedes-Benz of Cary. Kim has always shown a "Customer Satifisfaction Attitude" with me. Even when I knew Kim wasn't feeling well, and she looked like she didn't feel good, Kim still gave me 110% Positive Customer Service. Her attitude is Great! I can always depend on Kim to respond back to me in a timely manner about all my services that are being done. Kim has a very nice smile, which goes right along with her personality! Thanks for being "YOU" Kim Fredlund! Have a great day! Your Customer, Ruby Black

jimmerritt

27 de jun. de 2013

This is the third Mercedes that I have bought from MB of Cary, the last 2 were from G. Smith. He is probably the reason that I continue to purchase vehicles from Cary. He always has a professional manner and if nothing is available that I like, he doesn't push a sale on me. He works with me until there's a vehicle to my likings is available. I will continue to purchase my Mercedes from MB of Cary.Jim Merritt

RobertsMom

26 de jun. de 2013

We recently purchased a MB at this dealership. The model and features we wanted weren't on the lot, so they tracked down a vehicle that another dealership had ordered from Germany and worked their magic and we got the car once it arrived in the US. The salesman stayed in contact with us throughout the waiting period. On the day we picked up the car everyone we had to deal with was very professional and courteous. Our salesman Gerry was very knowledgeable and took time to explain the features and setup our phones to the car. Overall it was a smooth and comfortable transaction from the 1st time we tested a car till we drove away.

Travelsuitsme

26 de jun. de 2013

Being car "buffs"....Mercedes is the vehicle of choice for our family (AMG and E Series). The Mercedes Benz Dealership in Cary is more than a dealership. Each person, with whom we interact, has always treated us like family. So, when they advertise, "Join the Mercedes family," they mean it. Our service advisor, Jim Cassel, begins each appointment with a smile and "How are 'ya?" before the paperwork and service begin. He's well-trained with many years of experience added to his Mercedes training. We can't say enough about him. Thanks, Jim! Janet - You want to get to know her. She's a "luxury class" person. Her role varies and one of importance is providing complimentary shuttle service to customers. Thanks, Janet! Jaime Arredondo - When Jim has been away from the site, Jaime has stepped in to take care of our vehicle needs and the transition has always been seamless. Thanks Jaime! To the staff with significant roles in the check-in, check-out and service process (all of whom we don't know personally) - THANK YOU VERY MUCH for taking care of our investments called cars. For those who read this review, always we've had excellent service at Mercedes Benz of Cary! They come with excellent recommendations!

Bill Smart

25 de jun. de 2013

I have been bringing my E63 to the service dept. at MB of Cary for about a year now. Everytime I come in, Jim Cassel always treats me like a friend, and makes me feel like family. Weather I come in for service or just a simple courtesy wash, Jim's attention to detail is impeccable. What a great service team at MB of Cary!

The Young's

25 de jun. de 2013

A Mercedes is a Mercedes is a Mercedes! You buy it because it's a.... Mercedes! But where and who you choose to service your Mercedes, is what dictates our Mercedes experience! Kim Fredlund, Service Advisor at Mercedes Benz Cary, is our service advisor and our Mercedes Benz experience! We have owned 12 MB in the last 8 years and are completely delighted! Kim Fredlund, MB of Cary!

Cliff Meltzer

24 de jun. de 2013

I recently had my S class serviced at Mercedes-Benz of Cary. Jim Cassel was terrific in that he took care of all the arrangements and made sure everything was done properly. The convenience of the pick up and delivery service can not overstated. They were exactly on time for both. Jim goes the extra mile though to communicate the diagnosis of the problems, possible remedies and their recommendation. I especially appreciate that Jim takes the time to explain what was wrong and what should be done. Everything that I asked to be looked at was taken care of flawlessly. I have purchased one new car there already, but my S class was purchased in another state. Regardless the level of service that I receive on both cars is always top notch. This kind of personalized attention and professionalism makes it very easy to decide what kind of car to buy and certainly what dealer to purchase it from.

dawngarner

24 de jun. de 2013

My 2013 GLK350 had an unusual problem with its windshield and the problem could only be seen in direct light...basically crystallization inside the windshield itself. MB Of Cary provided free valet service and replaced the windshield with no discussion. The Service Manager directed replacement of the windshield vs. waiting for a Regional Service Rep and the Service Advisor drove a new MB Sports Coupe to my house for my use while the windshield was ordered and installed.This my second Mercedes and I purposely bought this latest one from MB of Cary due to the service I received from Kim with my SLK 350 over my 6 years of ownership of that vehicle.Finally, the free valet and loaner service really helps too. Having work with Acura and Ford dealerships, I appreciate the service I received at MB of Cary. D Garner

Cliff Meltzer

19 de jun. de 2013

MB of Cary provides exemplary service. Pickup and Delivery makes it so convenient to get your car serviced and they were right on schedule. The service advisor, Jim Cassell, detailed all the issues with alternatives as to how best to address them. I appreciate the clear communications on status and issues. The work was completed as they had indicated and the car delivered back right on time. Of course, they had washed the car as well. I have purchased one new car from them, but this type of service is on a car that I did not buy from them. This type of service makes it real easy to decide where to buy my next new Mercedes-Benz.

Geno

19 de jun. de 2013

This is the third Mercedes we have purchased from Bob McGuire at MB of Cary. Bob is an exceptional salesperson. His knowledge of the vehicles and ability to understand his customers' needs translates into a very pleasant and rewarding experience. As a car enthusiast myself, I really appreciate Bob's superior product knowledge and his genuine excitement in demonstrating the vehicles features and handling characteristics. We purchased a certified preowned C300. I had seen a similar vehicle from an online dealer and while the price was good, we would have to buy sight unseen and pay to have it shipped. I called Bob and told him what we were looking for. In a matter of a couple hours, he called back to say he had a car that would suit us perfectly. In short, he gave us a great price, a better warranty with the MB Factory program, and we were able to take advantage of 1.9 % financing. Not to mention, he threw in gorgeous MB winter floor mats and car washes for life! Dealing with a trusted local dealership was extra piece of mind and we actually enjoyed ourselves. The whole experience at MB of Cary is extraordinary. Their service dept is excellent and they go out of their way to accommodate. Just 1 example, I travel with my job and I was having service done on a previous Benz and the car was waiting for me at the airport when I returned from my trip. I highly recommend Bob and MB of Cary.

CF Wilson

18 de jun. de 2013

I just purchased a CPO C300 4MATIC from MB Cary and it was the most pleasant car buying experience I have every had. I worked with both Mark Lowry and John Kuzman completing the transaction and it was first class all the way. They made sure all of my questions were answered in full and took extra care to see the car was perfect before the delivery. I do not buy cars very often but on my next purchase I will be back.

TammyJ

18 de jun. de 2013

After making my final decision on a Mercedes CLS 550. We met with Mark Lowry and immediately liked his very friendly and family like personality. He wanted to know what color and package options I wanted in the CLS 550 and found exactly what I wanted (and more) within a week. He made my buying experience with Mercedes absolutely the easiest I've ever experienced. He topped off my experience by putting a big bow on top of my CLS 550 at time of delivery. I left the dealership feeling very satisfied and happy. Thanks again Mark!

AR3

13 de jun. de 2013

They helped me find the perfect car a couple of years ago and my experience with service is consistently perfect!

KTP

13 de jun. de 2013

I visited Mercedes Benz of Cary to look at cars a few weeks before I was ready to make a purchase. I met with Mark Lowry who was great to work with, particularly given that I wasn't yet in the market. Mark followed up a few times and when I was ready to buy he did a great job of helping to put me in the right car!

J&K McDonald

7 de jun. de 2013

Thanks to David for making our recent car purchase a great experience overall. We really appreciate David's enthusiasm and his in depth knowledge of the Mercedes product. His attention to every detail throughout the purchase, as well as his prompt email replies, facilitated a very smooth transaction. If you are considering a Mercedes, David at Mercedes of Cary is the one to see!

Funinsun25

4 de jun. de 2013

Love my car! Had a great experience with everyone. Thank you.

Tiaotiao

1 de jun. de 2013

I brought a new car recently. David was very considerate and professional.

Wallace2

29 de may. de 2013

Previously I have had Mercedes cars serviced at various locations in NC, but for the past several years I rely on Cary Mercedes-Benz to take care of my E-350. They are courteous, prompt, and do excellent work. My service advisor is Kim. She takes care of everything including arranging a loaner car or transportation. She is wonderful about keeping in touch with me and informing me of progress. Plus, she has given me excellent advice on what I should do and when. If you are interested in getting competent work done on your Mercedes without surprises, I recommend Cary Mercedes-Benz especially if you have Kim as your advisor. You will be treated well and so will you car.

Wallace2

29 de may. de 2013

I have had Mercedes cars serviced at various locations in NC, but for the past several years I rely only on Cary Mercedes-Benz to take care of my E-350. They are courteous, prompt, and do excellent work. My service advisor is Kim. She takes care of everything including arranging a loaner car or transportation. She is wonderful about keeping in touch with me and informing me of progress. She has extensive knowledge of Mercedes cars and has given me excellent advice on what I should do and when regarding repairs. There have been several times when I was out of town traveling and called for assistance. Kim has always been great about getting me the information I needed. On one occasion she found the closest Mercedes dealer to where I was and made all arrangements for repairs to my car at that dealership, and she arranged for all of this to be covered under CPO. If you are interested in getting competent work done on your Mercedes without surprises, I recommend Cary Mercedes-Benz especially if you have Kim as your advisor. You will be treated well and so will you car. I would not consider going anywhere else.

Bob Barrett

28 de may. de 2013

This was the first time I ever stepped into a Mercedes dealership, so I didn't know what to expect. But Mark Nasholm and everybody there made me feel welcomed. Extremely friendly and hospitable. I had a good time in buying a 2013 Smart Car. The whole experience with Meredes-Benz of Cary was wonderful. I will definitely promote them and pass the word along. My wife is thinking about getting her own Smart Car. The gas mileage is great on this little car, and people have been smiling, laughing, and waving when I drive by. Mercedes-Benz of Cary and Smart Car make a great team. Thanks Mark.

Luo

25 de may. de 2013

I recently bought my dream car from Cary Mercedez. I enjoyed the service provided by David Burr. His professionalism is super.

BenzFan

24 de may. de 2013

My buying experience spanned a period of three weeks, during which I was engaged by Bob McGuire and John Kuzman. My shortlist consisted of a Benz(ML350), an Audi(Q5) and a Benz.(C250) respectively. I chose the ML350. Bob and John were superb in providing guidance and information on my numerous questions while I evaluated my options. I am very pleased with my decision, the vehicle and my experience with Mercedes-Benz of Cary.

Maria

23 de may. de 2013

I wanted to write a review to inform others of the excellent buying experience my husband and I had at the Mercedes Benz of Cary. I was searching the internet looking for a car and the next day I got a call from Richard Meagher. He invited me to come and look at the cars I was interested in at Mercedes Benz of Cary. My husband and I told him we would be there. We were greeted very kindly and Richard was there to help us in no time. Richard was incredible to work with, he was relaxed, friendly, and extremely knowledgeable about Mercedes Benz vehicles. My husband and I had originally planned on spending the day shopping for vehicles, but after a test drive and Richard's help, we purchased the vehicle. We have purchased many vehicles over the years, and by far this was our best experience ever. I highly recommend Richard Meagher and Mercedes Benz of Cary.

New GLK 250 Fan

20 de may. de 2013

After waiting months for the GLK 250 Diesel to be available in the US, I purchased my first MB on Saturday. My husband did all the negotiations and found David Burr to be most responsive and competitive and got the car I wanted in days. That's why we drove over 100 miles to pick up the car in Cary. The purchase experience was smooth. We were greeted professionally, loved all the beverages and snacks and went through the paperwork in no time. David very patiently got me signed up for mBrace and walked through every feature, computer, and electronic "thingy" on that car. Impressive. Even more amazing is that we used the navigation system to get us to a restaurant we only heard about - didn't know the city, street, address, etc. but got there in one piece! I love the car, thought the dealership was top notch and highly recommend David Burr to sell you your next car. He's fair and fun and will get you what you need at the right price.

April T

20 de may. de 2013

After owning my previous vehicle for 9 years - It was time to make a change. I dreaded what I thought would be a typical car buying experience where the value of the sale supersedes the value of the customer. When my husband and I arrived at MB of Cary and were greeted by John Kuzman - I soon learned that this was not going to be typical car buying experience. John questioned our needs while listening to our responses, provided detailed information to address our many questions, and ultimately aimed to get us in a car that best met our needs. He wasn't pushy but rather was patient, professional, respectful and honestly the kind of guy you would welcome to be your neighbor. He made the experience of purchasing our ML350 from beginning to end - pleasant and enjoyable. We hope to have further opportunities to work with John at MB of Cary in the future.

sadlerz

19 de may. de 2013

May as well buy from fly by night corner used car lot; will get better service, quality of vehicle & price. This dealership played "good cop, bad cop" w/sales and didn't even acknowledge "good cop" promises. This vehicle was kept for a week after the sale to get rid of smells in car as well as turn around service. I do not believe EITHER was done. First rain & the car WREAKS of tobacco & car smells like it is burning up after even short trip. The salesman, AFTER signing final sale, will not even answer calls much less return them. I would NOT recommend this dealer for ANY used car sales. I expect to be in another service center soon to take care of issues this "luxury" dealership left undone.

Benita

15 de may. de 2013

Gary Smith of Mercedes-Benz of Cary made buying a new car a pleasurable experience. He along with his Business Manager worked diligently to provide my husband and I with the best deal possible. I was really impressed with how Mr. Smith followed through on phone calls and updates with our purchase which was not the case at other dealerships we had visited. Mr. Smith was very professional, listened to our preferences, and provided us with a purchase that would meet our needs. Also, he was able to do this without exhausting our entire day! We will be return customers.

Jennifer, Chapel Hill

14 de may. de 2013

I just bought my fourth car and second Smart from Mercedes-Benz of Cary. This was also my second purchase working with David Burr. I love the Mercedes products and David makes it a no brainer on the dealership to use. He is always professional, fun to work with and extremely knowledgable of cars. I drive both an E550 and a Smart car and can't imagine my garage without both of those vehicles. Great cars, great dealership, wonderful salesman. Thanks David!

Bill Moore

7 de may. de 2013

Ryan made the buying process easy. He was well versed on the vehicle and answered all my questions. Mike helped in getting the deal done and was extremely interested in making a sale.

Lonnie

24 de abr. de 2013

Enjoyed my experience buying especially Mark Lowry. Will return in the future.

shuggerbaybee

23 de abr. de 2013

This was...by far...the most wonderful car-buying experience I have ever had. Mr. Kuzman was so very pleasant and personable. He answered my questions in detail without hesitation. He reassured me in all my wonder and worry (because that's what I do). He introduced me to several people with whom he was working to get me into the car I wanted. Each team member I interacted with had the same professional, gracious demeanor.Every step of the process was smooth. I felt at ease with the entire transaction...from start to finish.THANK YOU BUNCHES!!!Katie E.

RogerBeroth

22 de abr. de 2013

I was greeted upon my arrival the first day by David Burr and we immediately became friends. He was extremely knowledgable and explained everything in great detail. I would recomend David as a Mercedes salesperson to any of my friends. Thanks again David....GREAT JOB!!!!!! Mr. Ball was equally beneficial and helpful on the finance end. Again thanks for a great job!!!

S. Jones

19 de abr. de 2013

Ryan was quite helpful in assisting us. He made the process very easy and did not waste our time playing "dealer games". I highly recommend both Ryan Gury and Mercedes-Benz of Cary. S.Jones - Cary

Calex

18 de abr. de 2013

This review serves to allow me to express my relationship with my Salesperson David Burr at Mercedes Benz of Cary, NC. David has been the most helpful salesperson I have interacted with in purchasing cars. I will highly recommend him to anyone in reference to this aspect. He has shown me professionalism, honesty etc. Again many thanks to you David for your kindness & thoughtfulness.. Sincerely, Carol Alexander

Beach Guy

18 de abr. de 2013

I sent in a request online to find out more about a used vehicle. Mark Lowry called me the next day. I didn't really want to drive to Apex to buy a car, so Mark brought it to us! I can't begin to express the ease of this car buying experience. Mark really went above and beyond the norm to earn our business. I would reccomend Mark to anyone for their car purchasing needs. We can't say enough about his professionalism and character. We will definately use Mark in the future should the need arise. Thanks Mark.

Ralph

17 de abr. de 2013

I recently purchased my 5th car from Mike Newman at Mercedes Benz of Cary and the experience continues to be outstanding. Mike is knowledgeable, kind-hearted, incredibly customer service oriented and is a man of high integrity. It goes without saying, since I have been a 5 time repeat customer, I feel very strongly that if you need help with purchasing a car, Mike Newman is your 1st and only choice!

J. Geter

15 de abr. de 2013

Typically car shopping is something I dread more than going to the dentist. However my experience at MB of Cary was on the complete opposite spectrum. From the moment I walked in the door (which was shortly after closing) I was treated with respect and genuinely welcomed. Mark Lowry was extremely patient and courteous. He never pressured me in anyway. He listened to my request and handled each one as if I was the only customer there . He was a true professional, I will be sure to give him a call for my next purchase!!

Ashlyn S.

12 de abr. de 2013

Finally, I ve found a dealership that cares! If your looking for a dealership that really has it together then look no further than Mercedes-Benz of Cary. I was approached by a young man named Michael Baughman, who made me feel comfortable from the start and was very professional. Michael made my car buying experience one of the best I ve had and I would recommend him and this dealership to anyone. Thank you Mercedes!

Zuccmeister

11 de abr. de 2013

My wife and I met with Gary Smith to discuss what we were looking for in a new car. Gary went and picked out a car for us that lined up perfectly with what we were looking for. Since this was the first place we visited, we did our due diligence and test drove the following competitors: BMW, Audi and Lexus. We liked the Mercedes the best and went back to see Gary and bought the vehicle that Gary had recommended in the first place! We got a great deal on exactly the right car for us. Also, Ben and William did an outstanding job securing an excellent finance package for us. All things considered, Mercedes-Benz of Cary is a great place to buy a car. To save time, just buy whatever Gary recommends!

Buddy Patz

9 de abr. de 2013

Ask for Mike Newman : He goes the extra yard to get you the deal you want. In addition, he'll pick up your car for service & leave a loaner. This is the 5th car I have purchased from him & each deal has been great. Beside that , he's really a great guy.

Drove Away Happy!

8 de abr. de 2013

Having dealt with Bob McGuire before, it was no surprise as to how we were greeted, informed, and taken care of. He was prepared when we got there, and was able to take us through the purchasing process in a way that left us driving away feeling comfortable and happy with the car, the deal, and the care we were given. Many thanks to Bob and the Mercedes-Benz of Cary team. We'll be back.

V Hohner

3 de abr. de 2013

After searching Moore County for a car, we realized we would need to leave the area for better pricing. Leithcars.com gave us a great selection to view and we met with Gary Smith at Mercedes Benz in Cary. Gary was waiting for us when we arrived with a huge smile. After a test drive and some time with Gary we knew we didn't have to look any further for a slightly used Kia Soul. The staff at MB of Cary were fantastic to work with and the product couldn't be better. I strongly recommend them and will definitely go back. In Moore County we found repeatedly that dealerships were not interested in the business and would not budge from pricing. Basic models were the same cost as what we received at MB, only the Kia we bought was LOADED! Gary's team put together a deal we absolutely could not walk away from. Great value, great product- extraordinary experience!

mario and patricia heywood

2 de abr. de 2013

I purchased two cars from Mark Lowry on 3-20-13,at cary Mercedes benz,he is very professional and extremely helpful,yes I will recommend him to any and everyone,love this guy (eddie) or Mario and pat heywood

S. Jordan

31 de mar. de 2013

I am working out of town and needed an automobile that would get excellent gas mileage. I saw an ad in the newspaper advertising the SMART car that could be leased. My husband called the dealership and spoke with David Burr. David scheduled an appointment for us to drive the SMART car. David answered all of our questions and even shared that we qualified for an extra discount because I was a retired school teacher. We are very pleased with our car and we were very impressed with the dealership and especially with David and his professionalism. We highly recommend this dealership.

Jay - BullCityDweller

29 de mar. de 2013

John is the guy you pray you'll get when you go to buy a car. Low key. No gimmicks. Straight forward. No pushing. He gives the stereotypical idea of a "car salesman" a good name. Highly recommended!

MGD

27 de mar. de 2013

I am buying this car for my wife. And after being married 30 years you learn what will work. The sales associate Bob McGuire was given certain details of my past car buying experience. Some of them caused self infected wounds that I had to live with for the years that we owned the cars. None of the past experiences surprised Bob. He helped in making this a very pleasant experience for both me and my wife. When momma happy you know the rest. Well done Bob MGD Cary NC

Claire

18 de mar. de 2013

This was my first experience with a mercedes dealership, I was very impressed with the quality of servce, and knowledge. Mike understood exactly what we were looking for, took the time to find the perfect car, the whole process was very easy and everyone was very professional and polite.

MattRaleigh

15 de mar. de 2013

We received top-notch, professional service from our sales consultant, John Kuzman at MB-Cary. He made our experience buying a Certified Pre-Owned GL easy. We highly recommend him to anyone looking at vehicles at this dealership.

M Hubb

12 de mar. de 2013

It was a pleasure meeting with you and assisting us in the purchase of our "new" / 2008 Honda Accord for Donna. As noted in my text after the sale, you were most professional and knowledgeable and even more importantly kind, approachable and helpful in all the details of the inquiries and sale of the car to Donna, our grand-daughter Lilli and me. Thanks again and I hope our paths cross again and maybe even for a new car in the future. Michael Hubbard

Patty

11 de mar. de 2013

I have purchased several cars through Mike Newman at the Cary Mercedes Benz. He is professional, prompt and extremely helpful! I would recommend him to anyone. He understood exactly what I was looking for, found it and had it ready that day for me to drive home.

Billie j. Stallings

9 de mar. de 2013

Mike was very helpful and took adequate time to explain features of car and delivered car.

Geoff and Kara

6 de mar. de 2013

We had a positive experience purchasing our GL450 with Bob McGuire at Mercedes Benz of Cary. Bob and the MB Cary team provided great service, and made buying our car a quick and easy process. We knew what vehicle we wanted, but we never felt the pressure to buy. Bob is the type of salesperson you want to deal with: courteous, attentive, personable, and with a sense of humor that made getting a new car all the more fun.

Mr. Boyd

5 de mar. de 2013

Excellent job. I went in to purchase a surprise vehicle for my wife. Mr. Burr did an excellent job with the limited time I had availible to make my surprise purchase. I truley like the way he went about his business; keeping my priorities first. I am quite pleased with the vehicle. My wife is elated over her new 'surprise vehicle'.

BobF505

4 de mar. de 2013

Just got a low mileage, CPO E350 cabriolet from Mercedes-Benz of Cary (NC). I've bought several cars over the years. My transaction with Bob McGuire at MBC was the smoothest, most satisfying purchasing experience yet. He dealt courteously and knowledgably, prepared the vehicle beautifully, and did a thorough pre-departure tutorial (complex car!). . . and, he had my granddaughters entertained during the test drive. He, the agency service manager, and others at MBC have followed up since to make sure I have the information I need. Thanks folks!

Scott & Priscilla

1 de mar. de 2013

My wife and I came to Mercedes Benz of Cary knowing that we wanted to buy an S-Class. David helped us from start to final agreement on price and the sale. He immediately put us both at ease and could answer all our questions in good detail. We felt no pressure to purchase but felt like he was sincere in his interest to help us have the information we needed. On a follow-up call I let him know that we were looking at other dealers with similar models. We discussed price and he was able to improve and I felt comfortable that we were getting a very fair price. We are very pleased with our experience and would whole-heartedly recommend MB of Cary to our friends and acquaintances.

Joe C

1 de mar. de 2013

I recently purchased a ML 350 from David Burr at Mercedes-Benz of Cary and I can honestly say it was a very pleasant and rewarding experience. David worked with me to get the vehicle ordered the way I wanted. He is very knowledgable about the cars and once it was delivered, he spent a lot of time explaining all the features in great detail which was extremely helpful. David is friendly, patient and very professional. I would highly recommend him to anyone looking for a new or pre-owned car.

Jaymie, and loaner dept guys (don't know names)

27 de feb. de 2013

VERY RUDE!! customer service from servicing/loaner dept!! Jaymie, and loaner dept guys (don't know names) were the people we had the very rude/bad experience with. Everytime I gave my car for maintenance or servicing they put a scratch or dent on my car. And then I need to take it back to fix the new problem they did. One time they gave us a loaner car that had a tire problem which we didn't notice until after we drove home. So we took it back to them. They looked and said itis fine, just had a nail in it and they exchanged it to another loaner car. everything went fine and i went back home that night. Next day they called us and scared us to pay $1000 for the tires which we are not responsible for. the phone conversation ended in 1 min. so everything was fine, and i was at work. I was leaving home from work that night and I couldn't find my car in the employee paid parking garage. I was totally collapsed thinking someone stole my car. I have the keys with me, but I don't find the car. Building security searched for the car all floors, and finally after 1 hour search we gave a Police complaint. Police asked me to call the dealer to get the Registration number. when i called the dealer, then I found out that they came and took away the loaner car from the employee paid parking garage without informing me or my husband or to the security. I had my personal belongings and everything in that loaner car. I was literally in the middle of road that night with tears and waiting for help. This was ridiculous what they did. I was helpless for over 3 hours that night without any car or no transporation. So, they drove over 40 miles to my work place to employee parking garage and they drove away the loaner car without informing anyone or security about it. This was the terrible thing and it shouldn't happen to anyone. I wouln't recommend this dealer to anyone.

AshbyDee

27 de feb. de 2013

I must say this was the best experience I have had at a car dealership. I was assisted by Dan Keenan, knowledgeable and personable sales associate, with finding the vehicle perfect for me and at the right price. I know I will be a long term fan of Mercedes-Benz of Cary. They have associates who care and show pride with providing the right vehicle for each customer.

p_bala

27 de feb. de 2013

VERY RUDE!! customer service from servicing/loaner dept!! Everytime I gave my car for maintenance or servicing they put a scratch or dent on my car. And then I need to take it back to fix the new problem they did. One time they gave us a loaner car that had a tire problem which we didn't notice until after we drove home. So we took it back to them. They looked and said itis fine, just had a nail in it and they exchanged it to another loaner car. everything went fine and i went back home that night.Next day they called us and scared us to pay $1000 for the tires which we are not responsible for. the phone conversation ended in 1 min. so everything was fine, and i was at work. I was leaving home from work that night and I couldn't find my car in the employee paid parking garage. I was totally collapsed thinking someone stole my car. I have the keys with me, but I don't find the car. Building security searched for the car all floors, and finally after 1 hour search we gave a Police complaint. Police asked me to call the dealer to get the Registration number. when i called the dealer, then I found out that they came and took away the loaner car from the employee paid parking garage without informing me or my husband or to the security. I had my personal belongings and everything in that loaner car. I was literally in the middle of road that night with tears and waiting for help. This was ridiculous what they did. I was helpless for over 3 hours that night without any car or no transporation. So, they drove over 40 miles to my work place to employee parking garage and they drove away the loaner car without informing anyone or security about it. This was the terrible thing and it shouldn't happen to anyone. I wouln't recommend this dealer to anyone.

Keisha

23 de feb. de 2013

I went already knowing that I wanted to purchase the 2010 C-300 and Bob Mcguire was my salesman and he was GREAT!!!! He immediately got the keys to the car and took me out and showed me all of the features of the car and he was very knowledgeable about the whole car. I was very impressed by that. Mercedes of Cary has to be one of the best places to buy a car, they made me feel like a celebrity. I felt so important and special there. I most definitely will purchase from there again!!!!

swbrooks

21 de feb. de 2013

Absolutely superior service and attention to detail. My first Mercedes was ordered from Germany and though it took a couple of months, it far exceeded my expectations upon delivery. The new car orientation was the best I've seen and I would rate the sales experience as "head and shoulders" above Lexus (my last car). No surprises, no pressure, pleasant to work with. Harry and David were the most professional team that I have had the pleasure to deal with and I hope to have the opportunity to do so again some day. Awesome job guys. Thanks!

Maria Keller

14 de feb. de 2013

From the moment my husband wrote an e-mail inquiring about the car we wanted to purchase to the moment we picked up the car and drove away it was all very pleasant. We were cheerfully greeted upon arrival by Ryan who was exceptionally pleasant in meeting us at the door. The car was ready to go. We had a long ride over 3 hrs but certainly worth the trip. Ryan had all the answers to our questions and what he wasn't sure of he made sure he found out for us. He even offered us lunch.lol. Thank you Ryan and Mercedes of Cary for making our buying experience a pleasant one. Have certainly recommended you to all our friends. By the way the car is BEAUTIFUL!!! Maria and Jack Keller. MB. SC

SanSuy

13 de feb. de 2013

I would be remiss if I did not write this communication to address the extraordinary level of service that David Burr provided in my quest for a luxury vehicle. I can report that I have taken due diligence to an obsessive level. I perused logs, Consumer Reports, and spoke to sales representatives from four states and visited dealerships in the north and the south. I truly appreciate the time and expertise that each Mercedes salesman spent helping to bring clarity to this endeavor. Every Mercedes representative was professional and helpful in the process to complete the puzzle. However, David Burr inspired an exceptional level of trust, seemed to understand the customer's needs and knew every aspect of the vehicle. He was never too busy to spend time answering my endless questions. Even more challenging, he was able to communicate his understanding of the vehicle and present the information in simplistic terms. I started out comparing five luxury vehicles and quickly narrowed my search down to two, a Mercedes and one of their competitors. I credit David and another salesperson in MB for helping me to finalize my decision to buy a Mercedes. It was my pleasure to take the time to acknowledge David for going over and above the call of duty. Even though the likelihood of making a sell was low due to distance, David represented Mercedes with the highest degree of integrity. I hope the Mercedes turns out to be the right choice.

Taylor

11 de feb. de 2013

Dan Keenan was our salesperson - very helpful. The sales staff was not "pushy" which made the experience better.

PetiteLisaNC

9 de feb. de 2013

On 2/8/13 I had a thoroughly enjoyable purchase experience with Mark Nasholm. Mark is customer driven and will do anything in his power to please the customer. I would recommend this salesperson and this dealership without any hesitation! Kudos to Mercedes-Benz of Cary!

rwyliea

6 de feb. de 2013

I have been a loyal BMW driver for years. I recently switched to Mercedes with the help of David Coyle and his amazing Team. I love my new car and will definitely be returning to David for my next vehichle.

Annonymous

28 de ene. de 2013

John Kuzman and team were an absolute delight to work with. He took his time and treated us like we were his only customers. In addition, he maintained patience and provided insight as we explored used financing options vs. leasing brand new vehicles. There are only 2 dealers in the area and the service of the other was not the least bit comparable.

Len and Bonnie Wasniak

27 de ene. de 2013

Best experience buying a car ever, we were thoroughly impressed with everyone we dealt with and extremely pleased with the dealership.. David Burr went above and beyond what was expected of a sales person. He helped us find the right car for our needs, explained everything on the operation, performance and maintenance of the car. Was pro-active in taking care of a noise that was detected and repaired a scratch expertly. We will deal with them again.

JCav

25 de ene. de 2013

Don,t buy a car anywhere else. Call John Kuzman at this dealership. Great guy, knowledgeable, professional, no nonsense. It was the best purchasing experience of a new vehicle I have ever had. If you buy from anywhere else or from anyone else, you will have made a serious error.

JH

9 de ene. de 2013

We just bought our 3rd vehicle from MB of Cary, a 2013 ML 350. The reason we keep going back there is our sales person Mike Newman. His professionalism has always made the experience phenomenal! I recommend Mike and MB of Cary without reservation.

Sueg

8 de ene. de 2013

Mike N. was great to work with and we would definitely seek him out to buy from in the future. He even came to our home on a Sunday afternoon to help us link our garage door opener to our new Mercedes. Best service we've ever had.

Cindy

5 de ene. de 2013

I would like to thank everyone that we came into contact at Mercedes-Benz at Cary. I would like to let everyone know our salesman Richard Meagher was the best. I recommend if you need a vehicle please stop by this dealership to purchase your vehicle you will not be dissappointed.

Bullitt08

4 de ene. de 2013

Mark Nasholm and all of the staff I interacted with were really easy to work with and made the car buying experience as comfortable and efficient as it could have been which is exactly why I bought the car that day. There were no typical nonsensical back and forth discussions and no long waiting around to iron out a sound deal for both sides. Mark and team were extremely professional and represented the Mercedes brand above and beyond my expectations. Their was a very positive difference between this experience and most other car buying experiences that I have had in the past.

John C

3 de ene. de 2013

Great working with Harry H. he did a great job of staying on top of things and working hard to find me my GL. I particularly liked the no BS on putting a price together.

Betty Johnson

3 de ene. de 2013

I recently purchased a vehicle from Mercedes Benz of Cary and I must say that I was extremely impressed. My Salesman, David Burr, did all that he could to ensure that I got into the vehicle that would best meet my expectations in a car. The entire staff made me feel welcome and comfortable during the buying process. The facilities are first class and I enjoyed every second at MB of Cary. I would like to applaud David and the rest of the staff for their commitment to excellence.

Tom S.

2 de ene. de 2013

We purchased a vehicle from M-B Cary in August. Harry, our product specialist, did a fantastic job, and was a real pleasure to work with. The entire transaction was handled professionally, and they delivered on all counts. The vehicle itself has been phenomenal and problem-free.

Tom M

2 de ene. de 2013

Great experience, Bob kept the process streamlined and efficient. The GL 450 we wanted was not in stock but Bob worked feverishly to find us one. Dealership is easy to work with.thanks Bob

Jenny W

28 de dic. de 2012

Though our first door experience was not that pleasant, no one came to help us when we first stepped in and the receptionist had to page twice until one sales person came to us. After that, it's all good experience which even overwrote our first impression on this dealership.The sales' name is Mark Nasholm and he is straight forward. The total time since we went in until we signed the contract was less than 2 hours. It took Mark and us about 1 hour to find a car remotely that is close enough to our requirements and he was patient in the whole searching process, not pushy at all. The price negotiation was very straight forward, it was the simplest in my 20+ years of driving, considering we had NOT worked with any Mercedez dealer on pricing before seeing Mark. He is also a humorous guy which made the whole process even easier and happier. The deal closure was also a happy ending, the finance manager (Ben Meltzer) was not pushy either, not like the one at Lexus at all. All in all, I like this dealership and had a very good experience with them.

Boxerdogs

28 de dic. de 2012

We worked with David Burr and were pleasantly surprised at how easy-going and straightforward the whole car-buying process was. We'll definitely be coming back when it's time to trade-in again!

Katona Thomas

27 de dic. de 2012

David Burr was our salesman at Mercedes-Benz of Cary and helped us purchase our Mercedes-Benz E350. His professionalism was stellar and the staff at the dealership were very warm and made our experience a pleasant and memorable one. Mr. Burr went over every detail of the vehicle and made sure that we knew and had all that we needed before leaving the lot. We would highly recommend Mercedes-Benz of Cary to anyone looking for a car and we look forward to purchasing with them again!

WJY

27 de dic. de 2012

We have bought a total of five Mercedes from Leith of Cary Auto Park. Our vehicle expert, Mike Newman is very knowledgable and always available when we need him. Mike answers his own cell phone; there is no recorded message, no being put on hold. He has a comprehensive knowledge of his vehicles and his customers. The service department is excellent with a comfortable lounge where customers can work on line, read, or have a coffee or tea and a snack. We wouldn't buy an automobile anywhere else!

A. Borad

24 de dic. de 2012

This was my Sixth and one of the best Automobile purchase experice for me in last few Years. First time went Mercedes-Benz of Cary and meet David Burr and he show us the GL450 SUV and then came back for a Test drive got the pricing info then on following week I was able to close the deal over the phone, provide all detail info and then went in the evening with David has all the paperworks before our arrival and we walk-out with our dream SUV GL450 a.nd drove home happily. On next visit make sure to talk to David Burr.

Clay Hamner

11 de dic. de 2012

This is the third car I have purchased from this dealership. Mike Newman is a super salesman--fair, honest and a joy to work with. He got me in and out very fast and made me a fair deal without a lot of hassle. I hate buying a car, but not from Mike Newman.

Derek Frick

10 de dic. de 2012

Excellent experience with Harry. He helped get us the best value possible and was very patient as well. Very enjoyable experience. I will certainly return for my next car purchase.

George

10 de dic. de 2012

I bought my first mercedes-benz at this location and it was a wonderful experience. Mike Newman, the sales person, helped me choose a car that fit my needs and was a pleasure to work with. He and the dealership are a great place to buy a car from. Mike is very knowledgeable and knew what he was doing. I appreciate all the help and recommend this dealership and salesman. Thank you MB of Cary.

Wanda B

7 de dic. de 2012

Richard Meagher services was great. He was straight forward and fair. He listen to what I was looking for in a car and when I arrive at dealership had three cars for me to look at. He took his time explaining the features in my new 2013 GLK 350.

Nikki

6 de dic. de 2012

Best experience I have ever had at a car dealership. David Burr took lots of time with me and was very knowledgeable. He made the whole process pleasurable.

KenCaryNC

25 de nov. de 2012

Mike Newman just located exactly the car I wanted which was not on MB of Cary lot and got it within 2 days and I bought it that day. Mike was very friendly and knowledgeable and knows how to get things accomplished since he has been at this dealership for over 10 years.I definitely recommend Mike Newman when considering purchasing any type of Mercedes car.Ken Kulp

Deacon

24 de nov. de 2012

Finished the entire process in a matter of 3 days. A very nice dealership and a pleasure to deal with Mark Nasholm. They did what they said they would do and were more than fair with my trade in and gave me a great deal on a new E 350.

ChapHill2006

16 de nov. de 2012

As always, David was very thorough and helpful yesterday when I signed a new leasing contract with him. I like his way of conducting business. And more importantly, he doesn?t make me wait like I had experienced at other dealerships. This is the second Mercedes car I am leasing with him and I am always pleased by the service he offers. I highly recommend him, not only because he is great at what he does but also because he is also nice person. So when you call the dealership, ask for David with the ginger hair. He is the best!

Mary R

14 de nov. de 2012

Great experience, great price on used car

NYC Jax

11 de nov. de 2012

If you are considering a Mercedes-Benz, either new or a certified pre-owned vehicle then obviously you are seeking a vehicle that is known for its brand, innovation and the highest of standards in customer satisfaction. My experience was more than the obvious...enough that I felt it necessary to write a review. My sales representive, Mark Nasholm was respectful, knowledgeable,considerate and realistic. Let's put it this way... I was a BMW driver for the past 17 years. After meeting with Mark and test driving the choice of vehicle for my budget, I was trading in my 2008 BMW 528xi, after 48hours. I was given a very fair trade-in, no hassles, all the numbers were explained to me by the finance rep as well as other options and that was simply it. The overall dealership is wonderful. I had brought my 5 year old son who loved the catered breakfast muffins and a few areas where children and adults can enjoy during a wait time. Everyone is so pleasant and appreciative to have you as their guest that it will NEVER be like any other car sales experience. And there is a perk I MUST SHARE.. they offer free car washes 6 days a week to keep you looking gooood in your new car. So you can grab a complimentary beverage of snack in the meantime too. I hope this was helpful. I know I will be a loyal brand owner with MB and I sincerely look forward to working with Mark and building a relationship with the Cary dealership. Jacquie Gonzalez

galip tom

7 de nov. de 2012

I was planning to buy SL550 3 months ago.I have visited both mercedes dealerships around my house.We met Mr.Harry Helmer who is sales person at Cary branch.He helped us to find the right options and reach the best price for the car.Especially his Carolina style hospitality makes everything easy.About the production process He updated us every week.At the end the car arrived as expected date.Service is always best in leith mercedes cary,my mercedes owner friends are also prefer to go there to get the best quality service experience.Thanks for everything !

Jeff and Cathy

5 de nov. de 2012

We were thrilled with the sales expertise that David Burr exhibited while looking to trade in our 2010 Mercedes for a 2013. He found us the perfect, new car on the lot and we were driving it out of the lot the next day. Friendly, capable, available - we are satisfied customers.Thank you :-)

Susan

1 de nov. de 2012

I just purchased a new Mercedes. Dan Keenan, the salesperson, was a pleasure to work with. Thanks for an excellent buying experience!

GP Matthews

31 de oct. de 2012

The Service Department at Mercedes-Benz of Cary does an outstanding job. Service agent Kim Fredlund is an asset to the department. Kim is always very professional and caring. I can depend on her to make sure that my car is taken care of.

JK of Chapel Hill

30 de oct. de 2012

This is the third car I have purchased from Mercedes-Benz of Cary with Mike Newman as my salesperson. Mike, and the entire team got me the best prices and the car I wanted with all of the options - and did not try to nickle and dime me with extras!! Thanks so Mike and the entire M-B team.

Ed from the Midwest

29 de oct. de 2012

Mark Nasholm was my sales consultant and he helped make the transition from being a Lexus owner for over 20 years to being a Mercedes owner a stress free process. Mark is knowledgeable and enthusiastic while not being a pressure salesman...plus my E350 Cabriolet is a great car.

TorQuailla Aultman

29 de oct. de 2012

From the time I initially called and spoke with Richard Meagher, he was more than helpful. One of the first things he said to us was he wanted to earn the right to have our business, and he did just that! He had great communication and a visible willingness to make this whole process as smooth as possible. My 2 year old son came to the dealership with me and Richard was absolutely great at entertaining him, all while still handling business with me. Very professional, and when we get another Mercedes, I will be looking to working with Richard again. Thanks for the wonderful service you provided us. It was a pleasure working with you.

eldrick

28 de oct. de 2012

First off I am a real customer and am not employed by MB. Disclaimer out of the way---I never in a million years would I think I would own a Mercedes, I was always an Audi person. I walked on the lot just expecting to browse and leave disappointed for whatever reason. Gary Smith came out and we talked for 15 minutes about what I was trying to accomplish, etc. We test drove several and then the financing on my end fell through so we didn't talk for a few days. I went to other dealerships looking for other vehicles and nothing caught my eye like the cars that were at MB. I didn't call Gary back but just popped up on the lot unexpectedly and he was more than happy to drop what we was doing and help me think through my buying process. That day nothing really happened. After 2 more trips we finally found the vehicle on the lot that met my needs as a car and my needs financially. We set up a time to sign the paperwork and he was going go call me once the deal was done. I got the call from Gary and I wasn't too pleased with the news he had for me. We talked and then he told me to call William the finance manager. William made some phone calls to MB trying to get them to work with me. A day later I was signing paperwork. All of this being said, most car salesman would get aggravated with a potential customer coming and going but Gary always was personable,professional and casual. He made me realize why Leith MB is one of,if not the best, dealership in the area. The things that you worry about at other dealerships are already taken care of when you deal with this dealership without any questions being asked. Gary Smith was remarkable.William Ball was on point and overly impressive. Tim Daniel the sales manager was one of the most friendly people that i have ever dealt with.The entire staff does the little things that make you feel like you are a VIP.

Driveforfun

27 de oct. de 2012

I went to Mercedes Benz of Cary to test drive a C250 and was introduced to Harry Helmer. Harry is an enormously friendly salesman with a "down home" approach. Within 10 minutes of meeting Harry we were off on a test drive and he was very informative without being overly intrusive. A return to the dealership resulted in a conversation that ended in a sale the next day. I highly recommend Harry and the staff at MB of Cary. Yes, they are in the business to make money. But they offered me a fair deal and made the process pain free. Kudos to Harry Helmer and MB of Cary!

Saurabh

27 de oct. de 2012

I have one word for the experience at Mercedes Benz of Cary...WOW! We bought a 2012 C250 in July 2012. Mike Newman was our sales consultant. He did a phenomenal job of giving us the information we needed. He helped us with the options available and was extremely patient and professional while we reviewed cars, models and features. He was very forthcoming in helping us experience the joy of buying a Mercedes. They went out of their way to delight us. The entire dealership was very organized and the people working there were very warm and friendly. We were skeptical of feeling stressed and pushed around at such dealerships but this was one of the most relaxing and calm car buying experiences we've had. If you're interested in buying a Mercedes I would strongly suggest paying a visit to MB of Cary and connecting with Mike Newman.

MJ Mero

25 de oct. de 2012

Harry Helmer is a step above top notch. Personable, professional and easy to talk to. He does what he says, and is an advocate for your requests. I really felt as though we had a partnership during the entire process. New or Used, it would behoove you to speak to him. Excellent overall purchasing experience.

Bob Moore

17 de oct. de 2012

Go to Mercedes-Benz of Cary and ask for Harry Helmer. Great guy and a great experience there. Highly recommended!

Great Car, Great Service

7 de oct. de 2012

Going to any dealership can be a complicated and long process. Going to Mercedes-Benz of Cary, our expectations were no different than any place else. We were pleasantly surprised and greatful for the wonderful service provided by Dan Keenan and the manager Mr. Daniels. They were very professional and courteous. They answered all of questions and did their best to meet our request. We spent a long period of time in the dealership, but they made the wait more comfortable. I would visit this facility again.

Robin

2 de oct. de 2012

Mike, The experience at leith was one og the very "BEST" WE HAVE AT ANY DEALERSHIP. Your thourgh knowledge of the SMART carand the time you took with us to goover everything was great. the time spent doing paper work was also fast abd easy, the best of any car we have ever bought.Please THANK sherry for the gift, and her garcious manner.every where we go someone is asking about this car, and where ae bought it. we give them your name and tel. #.Thanks again MIKE for all you did for us.god bless and have a good day Robin

Benz Fan

1 de oct. de 2012

Made a trade last week, moving from a E class sedan to a ML 350. The process went very smoothly, David Burr took the time to find out what I wanted then went on a mission to find just the right vehicle. While it took a few weeks, he kept me informed and stayed on the project to completion.Everyone I talked with at the dealership asked the right question, "what can I do to help"!Definitely worth checking these folks out.

Mike H

29 de sep. de 2012

We just purchased yet another used car from a Leith dealership ... the second one we've bought from Mercedes-Benz of Cary and about the tenth over 22 years. Maybe we are lucky or maybe we just buy good used cars ... Toyota, Lexus, Honda, and BMW over the years. But we experienced the usual low-pressure, no-bull, professional, and courteous assistance from test drive to offer to purchase to driving away in another great used car. Our latest is a primo 2007 Toyota Sienna XLE Limited with all the bells and whistles plus 7-passenger luxury leather seating. Despite its' 84k miles, we know this car will last us another 90k if we provide regular service.Special thanks to Chris Newman for facilitating our purchase with no pressure and lots of friendly advice and support.

travlincub

28 de sep. de 2012

I am still seething over todays events... What happens tomorrow (if they fix my cruise control free) I may upgrade to two stars.....I made an appointment on line about 10 days ago to get my oil changed and brakes checked and decided to try them out... Wrong Choice!First and Foremost: Leith owns most of Raleigh's Dealerships..Be warnedI arrived an hour earlier than my appointment and told them I needed to be done by 2:30 pm....I arrived at 11:45 am.... He went over my car with me, I explained what I wanted done (oil change and brake check and make sure it was good to return to oregon)...... He tried to sell a Minor service for $189, but I declined... I am used to paying $79.95 for an oil change in Portland.. They charge $129.95 for an Oil change here at Mercedes Benz of Cary.... BUT WAIT! They also charge for a brake check (yes, $20 for them to take the tires off...).. I was taken aback but agreed to the service... I shoulda walked...2 hours later I inquired where/what was up with my car and my paper work was sitting on the service writers desk un touched for like 30 minutes.. Ughh.. He then hands me a LONG list of issues.. Now, I know my car.. I know what can go wrong..I also know its been checked over twice during my 7000 trip... It was fine both times.. Needed front brakes but thats its..I walked back with the service advisor to review my car with the technician... I am a gear head, so I do work on my own cars.... He proceeds to show me everything he finds.. First, my lower ball joints.. Yes one has a little play in it... Nothing bad, but needs some help.. I give them that one... BUT you don't need to replace both at once.. Esp at $500. Second my brakes.. This I know... There quote?? $600!!! That doesn't include repacking the wheel bearings... Which is a required mantaince item..Repacking the bearings is $400!! The he says my control arm bushings are cracked.... Um, you can't even see those with the dust cover on and they are a little worn, but for 130k miles, there fine.. $700 to replace those... Then my rear flex disc (its a mercedes/rwd car thing) is cracked... What crack?? Its a little dry and old.. But not cracked.... $500 for that... Oh and my left tail light is out... $55 for that... There was another minor thing for $100... He also had the plastic cover off my engine for some reason (dont need that off for an oil change)..They hand me a total est. of $2,800.00 plus my oil change at $130.... What???? Really??? No way..After some thought, I told them I could get it done cheaper at another Dealer... They acted so suprised and shocked... Like I was full of BS... I kinda proved my point and they worked it down to what I needed and that would be $1228 and I could get a loaner car for the day... I declined.... It took them another HOUR to get my car back to me... To get its complimentary wash... I missed my first important work meeting and was late to see my client. I stood out in there service drive trying to fix my burned out light bulb before I left, and only one person offered help... She sat in the car and pushed the pedal... FInally some one came out and said " OOoh you need a new tail light... Its not connecting right"... I was seething some so I left and when to MB of Raleigh and got them to explain what happend (it was starting to crack, but some one broke it removing the bulb...)After stewing over this, I was driving back to my hotel and my cruise control doesn't work now... It worked fine before I brought it in to these clowns.. Now its dead... No dash lights, nothing.., No cruise controlSO now, I am out a tail light and my cruise is dead.... My car went in there fine and needing just brakes and wheel bearing service soon and came out a messI plan to go back tommorw and will edit my review once they get my cruise fixed...If not, BBB report will be filed and all will know what MB of Cary did...

Scott S

26 de sep. de 2012

Dan Keenan was one of the most helpful sales person I have ever dealt with. I purchased my GLK 350 from here this past weekend and Dan was there to help me through the whole process. He took time to understand what I was looking for and was very helpful in making my decision. Everyone at the dealership was very friendly and the service they provide is outstanding!

B. Scott

24 de sep. de 2012

Although we have owned a few Mercedes Benz in the past this is our first purchase at Mercedes Benz of Cary. We had wonderful experience. We can?t say enough good things about their people and their service. Ryan Gury was our salesman. He is well informed, patient and very pleasant to deal with. He had all the time in the world for us, to show us the car, answer our questions and explain the features of the new car. He even helped us program the voice control system. Everyone at MB of Cary made the buying process very easy and enjoyable. We drove over four hours to get to Cary from our home. It was worth it. We highly recommend it and we?ll definitely return for other products and for service.

Lannette

17 de sep. de 2012

I recently purchased a GLK350 from MB of Cary and couldn't be happier with the entire experience. Harry Helmer was the lucky salesman who fielded my initial call into the dealership. He was friendly, helpful and genuinely interested in hearing what I needed. I've left many a dealership after speaking with pushy, crafty, swarmy salespeople simply because I didn't want to endure their games. Harry was honest, straightforward, professional, and polite so I decided pretty quickly, this is someone I can/will buy a car from and feel good about it. The Finance guy, William, was equally professional and efficient. We ran through the paperwork without any delays and I was on my way very quickly. I appreciated the respect not only for my money, but for my time!! Great job, guys!

Price

15 de sep. de 2012

I highly recommend, that when you are shopping for your next vehicle, go check out the Mercedes Benz of Cary dealership. Ask for my personal favorite sales consultant, his name is Richard Meagher. He is extremely knowledgeable about the vehicles he sales. Richard Meagher is a patient sales professional who worked really hard to insure that my car buying experience was efficient, hassle free, and enjoyable. Richard provided the guidance and valuable information to help me select the perfect car to fit my needs and my budget. In my opinion, Richard Meagher should receive the extra effort award for trying to educate me on the numerous features and options, in words that I could understand. Who knows, maybe I am smart enough to operate and enjoy the multimedia package on my new Mercedes C250. Thank You Richard Meagher for being so courteous and helpful. It was a pleasure doing business with you.

Janandjoec

14 de sep. de 2012

Thank you David Burr and the entire staff of Mercedes-Benz of Cary for making our second GLK purchase at your dealership even better than the first! We love our beautiful re-designed 2013 GLK-350 with all it's new technology and safety features! Please visit David Burr at MB of Cary for all your Mercedes Benz needs!

Quality Mercedophile!

11 de sep. de 2012

My experience with Mercedes Benz of Cary has always been a positive one and this recent purchasing process with Richard Meagher, on your staff, was no exception. His professionalism, friendliness and patience with me was exceptional. I am extremely pleased with my new purchase (today) and the only downside is that the process with Richard has come to an end. However, I hope to continue and long relationship with him and your establishment for years to come. Kudos all around!!!

Dan Z

10 de sep. de 2012

Harry worked hard to help getting me in my new car as easy and painless as possible. He was anything but the typical car salesman. No pressure at all, and Harry personifies professionalism. I look forward to working with Harry and MB of Cary again in the future.

DnEParks

4 de sep. de 2012

We bought another MB from David Burr on 8/31/12. This is the second car we have bought from him and could not be happier. David went above and beyond to help make the transaction smooth the first time. That is why we drove 400 miles from Atlanta, GA to buy from him again. Thanks again David and we will be seeing you again soon to buy another! David & Erika P.

Davidam

3 de sep. de 2012

I had a very good experience purchasing a used vehicle from this dealer. There is always some trepidation when purchasing a used vehicle. However, this dealer seemed to only sell quality used vehicle. The Salesman was informative and very upfront on the pricing. There were also no hidden charges added when I arrived later to purchase the vehicle.

New Smarties!

30 de ago. de 2012

It was our first time buying from a Mercedes Dealership and I was shocked! I could not believe how well they treated you as soon as you walked through the front door. Mark was super awesome from the first day we spoke to him on the phone. I will definitely be doing business with Mercedes of Cary for anything concerning future purchases and our Smarty! Even the Dealership Manager Cherie made it a point to meet us and ensure that we felt welcome. Thanks Mark....your the man!!

TLS27518

20 de ago. de 2012

David was exceptional through the entire process and I love my new car!!!

Professor

17 de ago. de 2012

Today, 8/17/12, my wife and I met with Mark Nasholm to finalize the EBY purchase of a vehicle. I could not have received a more outstanding service from the time of my arrival at the dealership until the completion of the purchasing process. Moreover, Mark was quick to assure that my wife had access to exceptional accomodations during the time that I was completing the paperwork. Having provided service to the public for many years, to include serving as president of a college, I am acutely aware of the importance of positive and friendly customer service. My thoughts are that Mark demonstrated the quality of service that all sales persons should strive to emulate. Linwood Powell, Ed.D

WILLTHESEAL

17 de ago. de 2012

MY WIFE AND I HAVE JUST BOUGHT OUR 2nd SMART PURE FROM M.B. OF CARY AND WE HAD NO DREAD OF GOING AND DEALING THERE.WE DROVE 75 MILES TO BUY OUR CAR. CHERIE, CHRIS AND BEN WERE VERY PROFESSIONAL AND A PLEASURE TO DEAL WITH. ALL OUR QUESTIONS WERE TOOK CARE OF, AND EVERY ONE WE MET WAS GREAT. THERE WAS A LOT OF PAPERWORK BUT NO HASSLE TO DO AND IT WENT VERY SWIFTLY. THE DEALERSHIP IS VERY NICE AND CLEAN. ALL IN ALL I CAN'T THINK OF ANYTHING UNPLEASANT TO SAY .

Life of Luxury

13 de ago. de 2012

I recently purchased a Mercedes Benz C300 sedan from the Mercedes-Benz Dealership in Cary, N.C. Mr. Mike Newman helped me have a great buying experience! He and other members of the staff were personable and very attentive! I enjoyed working with them and better yet I'm loving every bit of driving my new car!

tjc350

5 de ago. de 2012

David Burr made shopping for, test driving, and purchase of my new Mercedes a very enjoyable experience. He is courteous, friendly, and knowledgeable. There was no pressure to make a decision but when I did, David and Ben Metzler made sure the car was ready in just a few minutes and the paper work process went as smoothly as possible.

KBlue

3 de ago. de 2012

I have purchased many vehicles over the years and have NEVER experienced such elite customer service from a salesman like Bob McGuire. I met Bob through an online inquiry of a 2010 E350 and informed him of the price range I wanted to pay. Bob diligently searched over the miles for vehicles that fit the description and specifications that I wanted. He never stopped looking night and day until he found the perfect car for me. Event though I acquired my own financing, Bob challenged me to let him work to finance the car and assured me he would get the best rate for me at the payment I could afford. AND HE DID! I was about to buy a vehicle from California, but Bob sold me on dealing locally with a dealership that I could form a personal relationship with. Not only did he find me the car I wanted, but the car only had 18,000 miles on it. I was blown away. In addition, the Finance Manager was pleasing and very personable. MB Cary will forever have my business!

Benz Driver

3 de ago. de 2012

Recently leased a 2012 E350 Coupe from MB of Cary. I worked with Harry Helmer through the entire process which was about 6 months of emailing or so. Harry is EXTREMLY helpful and an amazing person to work with. Harry wasted no time to answer questions and kept me informed with the entire process. I ordered the car while I was overseas and Harry stayed on top of everything building up to delivery. I couldn't of asked for a better experience. Harry went above and beyond for me with this car delivery, what an amazing guy! If your looking for a Mercedes Benz priced fairly, no gimmicks, and exceptional customer service... MB of Cary and Harry Helmer are the way to go...hands down! Goto MB Cary website, look up his email and shoot him some questions..you wont be disappointed!! I look forward to a long relationship with Harry and MB of Cary for many years to come.

golfer

19 de jul. de 2012

David Coyle was veery professional while handling my purchase of a new car. He knows his business.

NewMB Owner

18 de jul. de 2012

Ryan Gury was extremely helpful with our purchase. He was able to successfully negotiate a long distance purchase like the Pro that he is! This MB vehicle and dealer exceeded expectations

ColanP

14 de jul. de 2012

I had the opportunity to buy a brand new Mercedes ML350 from David Burr at Mercedes Benz of Cary. My wife and I are expecting our first child this month and needed an suv. My wife and I looked all over for a car and went with David at Mercedes due to his knowledge of the car. David went out of his way to do all the little extra things that make buying a car fun. He did everything from explaining the features in an easy to learn matter to sitting down with my wife and setting up the car for her to drive off the lot to making the buying process quick and efficient. Anyone can buy or sell a car but it the buying experience that makes the difference. We were former Lexus owners and the service we received at Mercedes is far superior. I would recommend David to anyone looking to buy a new or used Mercedes.

Bill McCool

12 de jul. de 2012

I just purchased my 1st Mercedes at MB of Cary. I wanted to look at a E350 Coupe and walked into the showroom to ask if they had any vehicles for me to see. Gary Smith, a Sales Consultant, overheard me and approached and said that he would be glad to help me. We spoke for a few minutes, he listened to my preferences for options and colors and then he showed me a computer printout of where cars were in the region that matched my preferences since there weren't any at MB of Cary. We were able to identify a perfect match in Charlotte, NC. Our conversation was pleasant, Gary was friendly, professional, knowledgeable and efficient. His 30 years of experience in the industry was an asset. Gary asked that I call him with any questions. I was impressed with my initial experience at MB of Cary, from the cleanliness of the facility to the friendliness of the staff. I felt welcome and comfortable at the dealership. They arranged to have the car trucked in and invited me back to see it and take it for a test drive. Again, Gary was very helpful and spent an hour with me going over all of the features of the car. Our conversation was low key, there wasn't any pressure and I felt like I was talking with a life-long friend. I purchased the car and the entire process was smooth and efficient. My experience at MB of Cary was absolutely the best car-buying experience I ever had and I would highly recommend this dealership, Gary Smith and Mike Langlois, Sales Manager.

--LB--

11 de jul. de 2012

We are moving to Washington State. This was my last visit to MB Cary There are several things we will miss about our 5 years in NC. Among the things we will miss most--and this is said with sincerity--are three people at MB Cary who are truly outstanding in their professionalism and personal skills. Jaime was the first person I met when I initially came to MB Cary for service. He was then my service advisor. Immediately, I felt a connection with this wonderful man. He guided me through all my service needs and always treated me like I was a member of his family. Jaime continued to always help even after I was officially assigned to another advisor. When it was time to purchase a new car, David Burr entered our lives. Again, there was an immediate connection with this outstanding person and salesman. David always seemed to remember anything that was ever mentioned. In the 5 years we were here, we got 5 new vehicles from David. Never once did we ever feel he was just doing his job. It was always so much more. He knew our needs/likes/wishes and always guided us to the right vehicle. Ben is another gem for MB Cary. He always seemed to make all the transactions simple and easy. He even delivered an item to my home after it was ordered! Last Thursday I said good-bye to Jaime, David, and Ben. It was a said time as I truly felt I was saying good-bye to trusted and res pected family. We each hugged and said our final farewell. I was sad to drive away from MB Cary and looked back in the rear view mirror to see these three wonderful gentlemen waving good-bye.

real estate broker

5 de jul. de 2012

Mike Newman was great to work with. He gave me a fair price on a used ML and continued to be responsive to my calls and service needs after the sale.