Kcarlin27

1 de sep. de 2016

I was sold an absolute USED CAR LEMON! Buying the car on May 31st, the check engine light came on after a week. I've had to spend $1,000 on transmission repairs, $800 on emissions failures. The car lost all power at an intersection with my daughter and we were almost t-boned. Today, I just recently had to take it to the shop to get my AC checked out and turns out it is leaking freon. So it just blows hot air. To get that assembly fixed, it'll be $1,800. I understand used cars are sold "as is" but I'm confident this car was just washed and NOT LOOKED AT BY A MECHANIC. Potentially $3,600 in repairs before I have to get my first oil change. STAY AWAY FROM THEIR USED CAR INVENTORY. I wrote and left a voicemail for John Kyriakopoulos - and of course silence. STAY AWAY!!!

Mesud

8 de ago. de 2016

We recently were in an accident that totaled our 2008 ML350. The police officer said that our ML saved our lives so we decided our next vehicle would be another ML350. As soon as we walked into the dealership we were greeted by a smiling, friendly and very personable sales employee, Sylvia! She made us feel welcomed, no pressure, helped us find exactly what we wanted. We came back as we promised and wow, we felt welcomed and treated so well!! She brought over Manager John who was just as friendly. Even the Finance Manager, James Russo was fantastic!! We've bought many vehicles in the past but friendly, honest service was never close to what we received here. We know where we will be sending friends and family to get their Mercedes!Thanks from Mesud

jaman,mar1176

29 de jul. de 2016

My wife and I went to see the new 2017 E 350. We had a 2014 E350 to turn in the lease. David Bennett greeted us. I told him what we wanted. To my surprise David said the E is a 300 and a 4 cylinder. Wow I was not happy. He said lets test drive it. We did and David explained everything before we took off. Great ride we loved it. Now the price. David, John Kyriakopolos and Tom Herwehe all worked to give us a price. We told them we were going to another dealer to check out. We did than came back to Hoffman Motor Werks. We bought and are extremely happy we did. I liked that everyone pitched in.

GLS 250

20 de jul. de 2016

Almost all negotiations were done over the phone and email, and the sales consultant, Piotr, was very willing to help me and move the deal forward. I went to the dealership to finalize the transaction. Everyone who was involved was very professional, and Piotr was extremely polite and helpful and went above and beyond to make sure my experience with MB of Hoffman Estates was pleasant. Thanks everyone!

Burr Ridge buyer

22 de jun. de 2016

Piotr my salesman was very helpful and professional. Go see him. I bought a used car.

Tor Saile

22 de jun. de 2016

Sales people, Stephanie and Bill were awesome. The finance manager, James, was the best finance guy I've ever worked with. Professional, honest, compassionate, and likable. I don't care for buying cars but this experience was a pleasure.

Pranava

18 de jun. de 2016

I was looking for options to renew my lease and found my options quickly with the help of Mike Muller. His manager Tom was also very friendly and helpful.

Lexus

10 de jun. de 2016

My customer experience was very good at MBenz Hoffman Estates.I arranged my deal online at what I consider a very fair price,the negotiating process was reasonable,and Ron Genot and Kelly Szwec in particular did a very fine job of handling my transaction.There was no pressure and the closing process was as reasonable as I have ever experienced.Kelly Rodriguez in finance also was easy to deal with,friendly,and accommodating.Thanks to every one on your staff for a job well done !!!

Aaron Geiger

3 de jun. de 2016

I came from out of town to look at an E350. David Bennett was very responsive and helpful throughout the process. We came to a very fair deal, delivery experience was great, and I drove away with my dream car. An outstanding and pleasant experience all around, highly recommended!

Shpend86

17 de ene. de 2016

The worst costumer service ever! Dropped off my car, i was told it would be ready in a few days, it took them 3 weeks to fix it. I always had to call them to get the status of my car, on top of this, they lost my car key the day I had to pick up my car.

David Mendoza

8 de dic. de 2015

Best customer service on car repairs on the planet, period ! Lynn in service and Steve as my service tech took the time out of their busy day to video tape my major safety problem and text it to me so I did not have to take off work and make another trip over there ! Awesome. I did not understand since I am not a mechanic but they showed me the tape and I was blown away that they did this very nice thing for me and my safety. No one has ever taken the time to do this for me until now. I will always take my Mercedes here for this. What honesty these two have, great duo this company has with them. I will be forever back !!Thank you Lynn and Steve for helping me and looking out for my safety as well as the publics ! :) You did not have to do this, but you did. No one can put a price on that.

PBK

20 de nov. de 2015

I had a great experience working with Lynne Olson and the service team. They were diligent in working on my car until they were able to solve the issues.

Fred F. Kruger

19 de nov. de 2015

Lynn Olsen is an outstanding service agent. She meets all of my needs for my GL-450. Their mechanics are also the best.

Christine

11 de nov. de 2015

Scott Feinglass is our Service Consultant and he is excellent. I brought my car in to the Service Department because my sun roof had shattered while I was driving. He helped me through the process of an insurance claim, he offered a free loaner while my car was being repaired and he kept me up to date on the part order and installation. He spent a few hours with me and my husband - even while his lunch was getting cold. He also performed a Diagnostic Test on the car and we did go ahead and have this dealer complete all repairs and maintenance items for about $4000.00. He came out to greet me even when I was at the cashier to make sure all was going well. I can't say anything other than every time we have had issues with this car - warranty or otherwise - Scott has been there to help and make sure that we were satisfied with the absolute utmost satisfaction. Nothing is nicer than to pick up a repaired clean car - especially in this situation when the shattered sun roof glass was falling into the car as I drove.

Claire

10 de nov. de 2015

I was in the area and I had a flat tire and your dealer was able to get me in right away and back on the road. Rob greeted me on the service drive and was very professional. He made sure I understood what I should expect while waiting at your facility and with in an hours time I was out the door with a new tire and a clean car. I could not have asked for anything more.

BILL

5 de nov. de 2015

SERVICE IS ALWAYS GREAT AT SPRINTER OF HOFFMAN ESTATES. WE BRING OUR VANS FROM WISCONSIN TO GET THEM SERVICED HERE. THANK YOU VIC

Mary Ann K.

5 de nov. de 2015

Purchased a pre-owned vehicle from this dealer. Everything was perfect on the car. Had new tires, new brakes and I was very pleased with everything. Then the next year I came in to service and the experience was even better. I drove in and Jason Palmer took great care of me. As I was waiting he took me out to see everything they were doing and Gary the technician was very informative about the repairs and even showed me some features on my vehicle. I highly recommend this service department to everyone. I would not go to anyone else but those 2! I will always buy a Mercedes Benz because of them.

swift transportation

5 de nov. de 2015

Dealing with this dealership is extremely helpful. My vans are done in a timely manner and Vic always takes great care of us. Keep up the good work guys

intown electric, lalo

5 de nov. de 2015

excellent service provided by my service advisor Vic, thank you for your effort!!!

SCOTT

4 de nov. de 2015

sPRINTER OF hOFFMAN ESTATES IS THE BEST PLACE TO VISIT. VIC IS GREAT

LIFETIME COMFORT INC

4 de nov. de 2015

THE BEST SERVICE DEPARTMENT EVER, VIC IS THE BEST SERVICE ADVISOR

KOLONJA VASKU

4 de nov. de 2015

VERY GOOD EXPERIENCE WITH MERCEDES. MY SERVICE ADVISOR, MILNOVIC TOOK GOOD CARE OF ME

chandra ravinder

4 de nov. de 2015

Vic has been servicing my car for over 5 years, today he helped me faclitate the purchase of a new Sprinter. Great service!

Konrad

4 de nov. de 2015

I did service of my 2007 S 600. Lynne Olson was my service advisor. She guide me perfectly from start to the end. New tires, ABC leak repair, inspections, recommendations,etc. She and her mechanics are real PRO's. Highest work ethic people very hard to find in the car mechanics field. Thank you very much!

dave

4 de nov. de 2015

I gave known Vic for 5 years, always excellent service. Keep up the good work

Lionello

4 de nov. de 2015

Great service from Vic, never had a probelm. ecxellent service

JIM

4 de nov. de 2015

EXCELENT SERVICE AT mERCEDES OF HOFFMAN ESTATES. SPRINTER TEAM IS GREAT, THANK YOU VIC!

Danny

4 de nov. de 2015

Good service at Sprinter, never had a problem, they pick up and deliver and make sure my fleet is running properly. thank you

andrey

4 de nov. de 2015

Great service by sprinter, Vic is the best! always take care of my truck

Pamela L.

4 de nov. de 2015

Jason Palmer at Mercedes-Benz of Hoffman Estates service center is the best. He always provides me with the best service ever. I will always go to Mercedes Benz of Hoffman Estates for all my vehicles needs and purchases. They are the Best!

Chris

4 de oct. de 2015

I was interested in a used Toyota they had for sale. After having a bad experience at another dealer, I called to see if they had the car. I went in and had nothing but a great experience. Bryce treated me like I was just as important as someone who is buying a new Mercedes. I explained I did have a class to be at by 6. They made the experience painless and easy. I am glad I went to a Mercedes dealer to buy a Toyota.

M_Brost

26 de sep. de 2015

Nikhil was just an absolute pleasure to work with on the purchase of our new Mercedes E350. He was very straight-forward with us, and we truly experienced a wonderful sales experience. We came in well informed about what we were looking for and Nikhil delivered exactly what we can in for. Although he tried save us the wait time that comes with ordering the very specific configuration we desired by offering us similar configurations, we never felt any pressure to accept anything except for what we desired. Our sense when we left the dealership was we were the beneficiaries of a very transparent, sincere and dedicated salesman.

mrbottle

25 de sep. de 2015

After purchasing my E350 at this dealership some years ago and having it serviced there as well I am still amazed at the service levels I receive.Especially Lynn Olsen in service. She's continues to greet and assist with courtesy, a smile and educated suggestions.Thank you Lynn!

Tom

1 de sep. de 2015

I did a cold walk-in to the dealership without an appointment and Raul greeted my wife and me promptly as we walked in the door and was able to answer all our questions on the spot. Within minutes we were on a test drive in a vehicle that was similar to what I was looking for, but just not quite the one I was willing to purchase. Since the vehicle I had wanted was not available and the next years model had not arrived, Raul kept me regularly informed via email as to the status of deliveries and again, answered many of my questions when I asked with prompt and professional courtesy.As it turned out, I had a change of events and ended up purchasing an Acura instead. When I informed the Internet concierge that I no longer was in the market for a vehicle, I received a congratulatory email from Raul later on that day even though the purchase was not through him or MotorWerks. I find that a very class act and will definitely refer anyone I know that is in the market for a MB to him and this dealership. When I am in the market again, I do plan to come back in and look him up.

dimitartulevski

28 de ago. de 2015

Went to MB of Hoffman Estates looking into a 2012 CLS 550. From a previous visit I knew a sales person that I like - David Bennett. I test drove the car and I liked it . Listed for just shy of $46000 . I had 2010 Infinity Fx 35 for a trade in . My desire was to finance the CLS and have a payment of maximum $200 more then what I was paying for the infinity. They said they'll put the numbers down and call me with an answer. Next morning call came in and David told me that I need to put an extra $4000 down in order to get the monthly payment I wanted. I asked if they can reduce the price of the vehicle , since there were a few similar cars in the region listed for way less ( lower miles also) . The answer I was given by the manager was basically NO.Which is OK , but 20 days later the car is still on their lot and now they are asking $42000, which is exactly the price I needed in order to get the payments I wanted . It's funny that this dealership doesn't want my business. If we get into the word DEALERSHIPS we might find that it's about dealing and cutting a DEAL. In my situation I offered a mutually beneficial DEAL , the " dealership" turned it down . Poor deal making , Poor dealership

Jim Fox

20 de ago. de 2015

I have specific features I wanted and only those on a 300C.Nikel did have a car which had those but more and the more pushed it beyond my budget but he and the dealership was very responsive and I was sorry we could not make a deal since I WOULD HOPE THEIR SERVICE WAS EQUAL.

David Roberts

27 de jul. de 2015

I had a great experience here and I will definitely do business again. my salesman, Adam, was extremely courteous and knowledgeable of the product. if you go there ask for him!!!!

Lori M.

22 de jul. de 2015

I had been shopping around on the internet for a used vehicle and came across a few on the Motor Werks website. I was fortunate enough to receive a phone call from Alberto Fourlios who was so pleasant to talk to. I had a unique situation where I only had limited time frames to be able to meet with him to look at and test drive cars. For almost 2 months, Alberto was so patient in understanding my circumstances and instead of calling day after day, he asked my permission to email cars that would fit my requests as to what type of car I was looking for. When I finally had a day to come and look at vehicles, Alberto had the cars I was interested in ready for me to look at, and I am now the proud owner of a beautiful (and beautifully priced) vehicle. I cannot say enough about how pleasant and patient Alberto was to work with. I highly recommend to anyone that may be in the market to purchase a vehicle to meet with Alberto. Everyone in the dealership, as well as Motor Werks Honda and BMW in Barrington (where we also test drove cars) were extremely pleasant. This was, by far, the smoothest car buying experience I've ever had. Thank you, Alberto- and thanks to the entire Motor Werks team!!

D' Congressman

16 de jul. de 2015

Last Jan. I had a head on collision that totaled my SUV so I need to purchase another vehicle. As I've said back in 2012 that my next vehicle will be an ML 350 and lo and behold i got one. Thanks for another awesome experience at this dealership with all the wonderful management and staff making car buying easy. As always, me and my wife was attended with courtesy, excellent customer service by Kelly, John K. and Mick

Bobogto

7 de jun. de 2015

Worst dealer-mechanical experience EVER. When it comes to under warranty repairs they will go through xxxx not to do it. Back and forward with them for a month. Tried to be polite, tried to yell and scream, went to a manager- nothing worked. Apparent oil leak either from the oil filter housing or the power steering tank. After a week of "Checking" they came to a conclusion that there is no problem and the car is fine- yeah it's totally normal for a 2012 C300 with ~27k miles to have the whole front of the engine covered in oil. Went back- showed the engine to a supposed "manager" shoved his hand in there got it all oily and then he promised at least they will clean it because " i'ts probably something old that had been fixed"- yeah Casper came one night and magically fixed it. Another week goes by- the car is again diagnosed FINE and NOTHING HAS BEEN DONE. Engine is still covered with oil.Either extremely stupid and their mechanics are idiots or just plain lazy and cheap!The best or nothing... Not with these guys!

Isabelethan

30 de may. de 2015

Nikhil Patel made the buying experience a pleasure. He kept working on our behalf until my wife & I were pleased with the deal. He is a man of honor & integrity who pointed out the benefits of Mercedes without boasting, just the facts. We will work with Nikhil in the future & hope to refer others to him & the Hoffman Estates dealership.

Cindy S

7 de may. de 2015

The whole entire experience was wonderful. From the beginning of looking on line to the actual purchase of my 2015 E Mercedes Benz.

300C

18 de abr. de 2015

My wife and I came across a Chrysler 300 listed on line by this dealership and decided to call about it. From that first call I was put in contact with Nikhil Patel. He was very polite, helpful, and made me feel comfortable talking with him. I asked for more pictures and information about the car and he sent it to me within minutes of hanging up. We talked a number of times by phone and e-mail before deciding to go look at the 300. Being out of state and 1 1/2 hours away I really didn't to make the trip for nothing and I told him so. Nikhil told me if I come and see him he will make it worth it for us. I found 2 more cars to look at other dealerships on my way home if this deal didn't work out. When we got there and met Nikhil, we looked the car over, took it for a test ride, and knew we wanted it but the numbers had to work out. Nikhil told us he didn't want us to have to visit any other dealerships, and that he will make this work out for us, and he did ! We are so glad he did because not only do we like our new car, but we didn't have to stop and shop at any other dealerships on our way back home ! Not only will we use and recommend this dealership, but Nikhil Patel has 2 new customers that will call him first. Thanks again Nikhil, Dan and Joanne

9268

18 de abr. de 2015

David Bennett provided good customer service throughout my buying experience. Already did my homework and he was able to relate to my request. Thanks David

Andreyev

31 de mar. de 2015

Overall my experience purchasing the vehicle was great and definetly would recommend to others. Phenomenal level of service at this dealership goes past the point of sale and most definetly stretches throughout every department. Nina Gewargis assisted me through the process of the purchase and I was most definetly blow away by her level of knowledge of the vehicle and great customer service. She assured all my questions are answered and all my needs are met and always follows up long after my car purchase whenever I stop in. Thank you for all the help.

cgdgalat

29 de mar. de 2015

Scott Feinglass, is my service advisor. He has provided me with incredible service, extremely knowledgeable and I found him very professional with and upbeat attitude.

Btarabein

22 de mar. de 2015

I purchased a 2015 Mercedes S 550 from Mercedes Benz of Hoffman estates. This is my 3rd new Mercedes Benz this year. I absolutely love dealing with them. They actually make the car buying experience a fun one. They are straight forward and they play no games. They treat their clients with the highest level of respect. Their goal is to win your business for life. They sure got mine. Their elite customer service does not ends when you buy a car. Instead, it starts when you purchase. Their Free car wash, free gourmet coffee, service pick up & drop off is only a few of the many great services they offer. I can honestly say that their customer service is absolutely second to NONE. The are the NORDSTROM of the car business. I will never buy a car anywhere else!

robhinkle1

22 de mar. de 2015

Nina, Mike ans Dan we're great in accommodating me with my vehicle. They displayed a great level of respect and customer service throughout my experience. I would certainly refer a friend.

insanerunr

21 de mar. de 2015

I saw the SUV listed online, and spoke with Nina who was extremely helpful with all of my concerns and set up my appointment for viewing. Upon arrival , I met David who provided a very comfortable no pressure introduction to my new (to me) Acura. The entire process could not have gone any smoother. I highly recommend this dealership as they seem to put customer satisfaction first. Thanks!

steveh

18 de mar. de 2015

Had a great experience with the team in Hoffman! Answered all our questions, very personable and helped us find exactly what we were looking for!

igreeneatgreenetreeproductions.com

2 de mar. de 2015

I ended up going into this to take a look at an S550 that was advertised online. The evening prior, I had looked at a different vehicle at a different lot, and wanted to make sure that I covered my bases. The Mercedes experience was a great one, the staff was very informative, and from a financing perspective the team was quite flexible. Usually a car buying experience has negative connotations associated with it, however, in this situation everything was positive from my salesman (Nikhil Patel) to finance (James) and to my Product Concierge(Nina). The team was thorough, courteous, and very conscientious as to my needs and what I was hoping to accomplish. While there was a little pressure, it wasn't over the top and the experience was much different than your "typical sales experience." So to the team, thank you! and I love my new Automobile.

tracey1030

20 de feb. de 2015

We saw this car on cars.com and from the moment we walked in and met Jeff, we were treated with class and dignity. It was a complete no pressure sales experience, James the finance manager worked to give us the best deal and Nina was fabulous doing our walk-thru! I would definitely recommend Mercedes at Hoffman Estates to anyone interested in a great, no pressure experience!

never going back to MB Hoffmann estate

2 de feb. de 2015

They grounded my vehicle before finalizing rest of the details and the deal fell through and then they messed up with my payments for my remaining lease!!!..I had a hard time buying the vehicle as they grounded it prematurely! !!!...I will never recommend anyone to this dealership! !!

MyNewML350

2 de feb. de 2015

The experience was amazing! Everyone treated me with respect and kindness. I really appreciated the special service and the experience. I gave Joel Gappa a list of the options I wanted in my car and he found it the first try! Everyone from the dealership that he put in front of me fro, F & I to accessories was great, they smiled, offered to make me comfortable, provided advice when I need it. I could have asked for a better experience.

nrftad

1 de feb. de 2015

Very easy to work with for an out of state buyer. Transaction negoiated over the telephone and via email. Delivery staff was very helpful and informative.

eric.snow73

1 de feb. de 2015

Bought a CPO E350 on Novemeber 10. Complained about erratic transmission 5 days after purchase. They reprogrammed. 15 days later rebuilt transmission. 3 weeks to get Mbrace working. Car was out of service for 37 days of the 60 I owned. John the sales manager was rude and disrespectful. After discussing a return they agreed and then two hours later John calls offers me 25% less than what I paid saying this is the going value and all he will give me. Hung up the phone on me when I questioned him on this. I put less than 1000 miles on this car. Mick Austin the GM took over 48 hours to respond to my first call. Then I returned his message within 2 hours and he never called me back until I complained 48 more hours later. Overall terrible experience. I lost big time and was treated very poorly. I will never purchase a Mercedes or from MotorWerks again.

pshah04

19 de ene. de 2015

I haven't personally worked with the sales department, but the service department is unlike any other. This dealership is staffed with very professional service technicians and service advisors, and everytime I leave this dealership, I know that the vehicle serviced correctly the first time. In terms of cost, they're very competitive with their services and overall I would highly recommend this dealership for service.

Emmie

28 de dic. de 2014

Overall, I'm satisfied with my experience buying two cars at the same time. From Sales team (Jeff & John) to Finance Manager (Jim). Oh...Thanks Nina for taking the time (not hurrying up) and having the patience in explaining the features of the car.

amadamta

22 de dic. de 2014

We have been purchasing vehicles for our fleet program at out company for a number of years now. We have found that the entire Motorwerks group is a pleasure to deal with. Not only do we get respect in the sales process, we get respect throughout the entire process including service etc. We enjoy dealing with all the group companies and have no desire to change. In fact, while we used to lease vehicles from other dealers for our non-executive staff, we are changing our policy to only purchase from the Motorwerks group due to their outstanding service to all of our employees,.

Mike scimo

20 de dic. de 2014

Great experience w sales team. Easy negotiation. Great selection of cars. Nikhil did a great job explaining features. I was a bit disappointed with the offer for my trade in and the option to tint windows without being given a chance to see how that would look

CurtAkre

3 de nov. de 2014

Kelly was great on the internet providing information.Alberto did a nice sales job. John the Used car manager was polite.The finance folks John and I believe Dan were very effecient.It was an extremly pleasent buying experience. You have a great team.Anybody can sell cars, you made the buying part enjoyable.

msmudde4712

21 de oct. de 2014

This is my 3rd car purchase with Mercedes of Hoffman Estates and it gets better every time! They truly go above and beyond... like family. Matt McGinn always makes it happen, he takes his time and shows you everything cool about the vehicles. They are not 'didn't you read the fine print' kind of people... whenever I have a service issue, they always say 'we'll take of it, no problem'. They also will match and beat prices whenever they can. They are not pushy sales people either... always making it your choice. I LOVE the new car wash btw!!! Overall, A++++ They have me for life... like family. :)

Mbmd

19 de oct. de 2014

The car originally ordered came in with incorrect equipment. But they made it right. They got me a car is quickly as possible with the specifications I wanted and treated me very well. They honored their original deal and through a few things extra. Despite the mixup and the extra month wait I was very pleased with the process when it finally went forward. They gave excellent service my only problem was that the buying Took an extra several months because of the error. In the end it was a great experience. I was very impressed with their delivery procedures, the explanation of the equipment on the car, and the follow up.

andreyev

10 de oct. de 2014

I have been on the market for a vehicle for a while and most definitely done my homework on many vehicles and compared many aspects to make the decision as well as I have been in car sales myself before so the customer service part was a huge aspect in the decision making process and I am beyond happy with everything I got at Mercedes Hoffman Estates. When I entered the dealership I was properly greeted and not overwhelmed with sales harassment. The sales person not only listened to my needs but asked questions to truly fit me into a proper vehicle as well as figure out a better option as far as financing and leasing. During the test drive I was shown many features of the vehicles that I did not know from the info I read online and the sales rep Zack Amato was very knowledgeable in the product which most definatley swayed me from Jeep Cherokee to Mercedes GLA Crossover which was a very tough choice because I originally like the Jeep better for personal use reasons. What added to the experience to make it a great one....phenomenal customer service did not end at the sales person. I was amazed who knowledgeable, pleasant, experienced, helpful and welcoming every representative in the dealership was: sales car manager, financing department and even the person that was delivering the vehicle. Granted I expected great experience due to it being Mercedes but having prior experience of purchasing a car at Mercedes Chicago and definetly must say its a breath of fresh air. Of course I must add that the vehicle itself is amazing and definetley helps people have their needs met and be able to afford it. Thank you very much for a team effort to Hoffman Estates IL Mercedes for making it a great experience!

JDGITA

8 de oct. de 2014

I am Repeat customer, and Mark Malartsik has been my sales person since long time. since I am a repeat customer it speaks for it self-Value,accommodating,caring and attentive.thank you

JasFroman

2 de oct. de 2014

I've owned or leased many vehicles.This was one of the best car buying experiences. I purchased the ML350 2015 Zach Amato was very knowledgable , patient and willing to work with us throughout the buying process as where the other team members I encountered John ,Mark ,Mike and Dan . All friendly and professional .

Bellamanti

29 de sep. de 2014

I gave Matt and Mercedes Benz of Hoffman Estates a 10 out of 10 because from the moment we walked through the door everyone was extremely helpful, no one bombarded my fiance and I. Matt was great he wasn't pushy and did whatever he could to ensure we left with the car we wanted , and even though price couldn't be negotiated, it was still unbeatable. Thank you to everyone who helped us at Mercedes Benz of Hoffman estates, especially Matt, for getting us the car our dreams we will definitely be purchasing another vehicle here.

Kane88

28 de sep. de 2014

I had an issue with my brakes or ABS and it turned out to be a difficult to diagnose problem. I spoke with the mechanic (Chris Gregory) who explained what was wrong and had me back on the road! Great experience!

527doge

24 de sep. de 2014

Starting with John Caroomi he is friendly and warm gentleman. We have many of the same customers and shared some stories.Ron was very diligent and very helpful ( even though a Packer fan)The gentleman in finance wasn't all about hard sell, but informative and had some great boating tips. The young lady who went over the operation of my car was knowledgable and patient.I felt like a friend more then a customer. I'm sure I could have saved some money elsewhere but as I tell my customers there are three things available. Price, quality and serviceYou get to pick two.Thank youBert Noosbond

mbownerc300

24 de sep. de 2014

This was the best service experience because they make it very easy. Easy to understand with great communication. I will definitely tell my MB friends to try MB in Hoffman Estates!

lovealex

29 de ago. de 2014

Lynn, the manager, did everything possible to provide us with excellent customer service. We were impressed by her and the care we've received . Thank you.

Mike Kohnen

28 de ago. de 2014

I had the pleasure of working with Alberto. I genuinely enjoyed his energy, listening skills and candor. Each of these attributes created the perfect environment to purchase my new MB. Alberto has a bright future and the entire staff at the dealership including the sales manager, finance person and equipment consultant was far above any group I have ever work with. Thanks - a new customer for life

m.f.mcdonald

16 de ago. de 2014

The experience of trading in my previous Ml320 Bluetec and purchasing this CPO E350 Mercedes Benz was and exceptional experience from start to finish. I highly recommend reaching to my Sales Person Ron Genot . Once you have made your purchase, James Russo (finance Manager) will have you out the door in no time . One word to sum up Mercedes Benz of Hoffman Estates "Outstanding"Matthew McDonald

chuq_2001

15 de ago. de 2014

I had a great experience at MB of Hoffman Estates. I found teh car I was looking for and Kathy was great and the entire team treated me well. Thanks.

Hoosier buyer

20 de jul. de 2014

I am about 150 miles from the dealership. I bought this vehicle via John at a sister dealership from which I previously purchased the Infinity that I traded in. John did a great job coordinating my trade and purchase with MB of Hoffman Estates. Everything went smoothly and everyone was very helpful and welcoming. I would return for future purchases!!

Sakjack

15 de jun. de 2014

I visited to test drive a Cayenne. Ended up not liking the vehicle as much as I thought I would. But the follow-through in arranging my test drive was excellent and professional. The test drive experience was very good - salesperson - Kathy Gorecki - was very knowledgeable about the car which was helpful as the interior was confusing in layout. The Pre-owed Manager, John Kyriakopoulos was very helpful when I said I needed to go test drive a BMW at another dealer, he put no pressure on me once he realized he didn't have the model I wanted to test drive and offered an excellent trade-in price for my Boxster. I highly recommend this location for the car buying experience.

Susan

7 de jun. de 2014

In buying our car at Motorwerks, Hoffman Estates, we found everyone knowledgeable and easy to work with. The whole process went very smoothly.

FM MERCEDES

3 de jun. de 2014

ITS THE BEST DEALER FOR SHOPPING FOR CAR AND FOR SERVICES

Renee6844

14 de may. de 2014

Mercedes Benz C240 2003Car fixed within 24 hours, super nice service person, car runs better than ever.Returned to me clean inside and out.

EricO

8 de may. de 2014

Bought a new GLK350. Buying process went smooth. It was late and we stayed till 10 pm finishing the buying process.

cloverde

28 de abr. de 2014

My experience was very pleasant. Nikhil was our sales associate. He was extremely friendly, low pressure, yet very helpful. I was uncertain when I came in whether I wanted to lease or buy. We reviewed a number of vehicles that met my criteria. John helped with the numbers and the pros and cons of leasing versus buying. We achieved where I needed to be comfortable with a lease of a brand new car.

Nkhrobt

27 de abr. de 2014

Jeff is the best seller ever. Car is well maintain and well service. Recommend Jeff is 5 star seller . I will recommend this dealer through my friend

Brenda Storch and Enrico Bellomo

18 de abr. de 2014

We really enjoyed our experience. We had visited Land Rover and Motorwerks in Barrington, but did not feel like they earned our business. We are glad we went back to your dealership!

Janie & Israel Reyes

16 de abr. de 2014

They really mean it when they say you're a member of the "Mercedes Benz FAMILY" because that's just how they treat you. I have owned my first certified pre-owned Benz since 2010, and was concerned about the pricey repairs I was anticipating as my car approached 90k miles. The family at Hoffman Estates Mercedes Benz made every effort to help me find a newer vehicle, within my budget, and made the process simple, fast and FUN! I now have a beautiful newer vehicle, something I didn't expect could happen for me. Thank you Mercedes Benz for making that happen, and putting my family of 5 in a beautiful car that we feel very happy and safe in!

Blas

14 de abr. de 2014

It's 5 in a row for Mercedes Benz of Hoffman Estates.Great working with Mark M. I always feel I pay a fair price.And Jason E. in service make ownership and maintenance simpleWell done...again

Repeat customer

9 de abr. de 2014

Some people might say I am biased because this is the third E350 I have leased from MB of Hoffman Estates, but it is because of the quality of people. I think it was Ameritech who had that company philosophy that in a world of technology, people make the difference. That might sound cliched, but that is why I keep going back to these guys, i.e. the people.

kriewerts

3 de abr. de 2014

Nikhil was very friendly and great to work with! Everyone on staff was helpful as we made our purchase. We are happy with our purchase.

star908

31 de mar. de 2014

very good experience,everyone was very nice and helpful! car was delivered in great condition and they went over everything and answered all our questions. They said to call if we needed any help with anything. Very nice !

CarEnthusiast

31 de mar. de 2014

The people at the Mercedes dealership in Hoffman Estates are top notch...friendly, patient, knowledgeable, helpful and they make you feel comfortable and right at home. I went in to buy a used car and from the time I walked in to the time I left each person I had contact with was exceptional. I'm very pleased with the overall experience and would recommend Mercedes over other dealerships, not only because of the high quality of their vehicles but the highest quality of customer engagement and satisfaction. P.S., Don't go to Audi of Hoffman Estates unless you've come to expect low customer engagement and snobby people that don't help you unless you've made an appointment. Mercedes over Audi any day!!!

MikeKendic

29 de mar. de 2014

Went to buy brand new Sprinter truck,spent half a day finding the right one,made a deal,filed up all the papers,and at the end all i got was Mercedes Finance Bank closes at 2:00 PM,you gotta come back Monday.Way to go guys...Do not recommend at all whatsoever

Gary

23 de mar. de 2014

Excellent inaugural buying experience with MB of Hoffman Estates. Zach Amato was alert, attentive and easy to work with throughout the entire process. Negotiations over price on our new ML350 were painless in large measure because the dealership was willing to adjust their initial trade-in offer for our Lexus RX400 to the appraisal number we came in with from CarMax. Zach was able to quickly locate the exact model we wanted and everything involved in picking up the vehicle five days later was first class. We are very pleased.

ckunze228

21 de mar. de 2014

One of the more pleasent car buying experinces we have had. We were disappointed in the quality of the 2011 RDX was considering going back to a Q5, researched the GLK 350 and stopped on Saturday to test drive. Was met by Tom Herwehe who provided us an overview and test drive even though I was clear with Tom we were not going to buy that day. Over the course of the next week Tom provided me information that I had requested and we did settle on a CPO 2013 GLK 350. Very satisfied with the car and the service ove rthe last year has been excellent. Will definitely be back when we replace the 2006 A4 convertible.

pdicosola

17 de mar. de 2014

Everyone at the dealer was professional when doing business in completing my sale. I look forward to bring my car for service.This is my 4th Mercedes Benz that I have purchased.

jjhoid

16 de mar. de 2014

Turned in an expiring 2011 ML 350 lease and wanted to rollover to a new model lease but some unexpected problems with my credit history forced me to purchase. Very accommodating staff took care of the issue, especially Elizabeth Roman who went above and beyond her duties to get me financing for my purchase! Thank you!

cnjones

13 de mar. de 2014

We found the car listed online. Jonathan answered our call. He helped us with the description ...etc. Then followed up on our call. He was very helpful and pleasant! Bought a 2009 Chevy Impala...at a reasonable price! Elizabeth helped us with financing...she was also very pleasant and helpful. Very good experience overall!

Amir Amg

2 de mar. de 2014

Another successful purchase all thanks to the folks at MW. Kevin Schroeder is the best he's the main reason I bought my ml63 Amg. My second car purchased here thank you to everyone at MW you guys truly are the best!!

greg2014

27 de feb. de 2014

Great professional and responsive person. I will go back for my next purchase when I will be buying sprinter or my secound car for my wife

Don Gill 11

22 de feb. de 2014

Ausome sales experience. Very satisfied and happy with the Motorwerks experience. The folks at Motorwerks take the stress out of car buying. I am enjoying my 2010 Certified E 350 4 matic Mercedes.

SHAILESH286

20 de feb. de 2014

Mercedes Benz is a class into itself. Top of the line treatment is what you get when dealing with this exceptional brand.They do not settle for anything lower. The whole experience from beginning to the end goes exceptionally great.Trying to find the smallest blemish is hard and the staff is extremely professional and courteous. We wish that everybodyout there shopping for a car could have a similar experience. Car buying for us before this experience was dreadful at best,maybe comparable to a root canal. This all has changed and we have a different outlook . We could not be happier and want to thank all the staff members at the Motor Werks mercedes benz dealership at Hoffman estates, Illinois. THANK YOU!!

1pcastro

14 de feb. de 2014

I was so impressed with the customer service I received at Moterwerks-Hoffman Estates. Both Jeff and his manager, John, helped make the purchase smooth and painless. I will definitely purchase my next car through Motorwerks.

Jacketwatch

14 de feb. de 2014

I've purchased two cars here and have had nothing but excellent service and professional treatment. I am very pleased with this dealership. I would not hesitate to purchase another car here.

dlmclaughlin

4 de feb. de 2014

This was my first Mercedes purchase. It was the most UNpressured car purchase ever. Of course, the CLA sells itself. But there was no arrogance by anyone - very, very open and accommodating. Kudos to Annette who made the most courteous calls along the way checking to see if I'd gotten in to see and test drive the CLA yet.

ralfleo

28 de ene. de 2014

Matt worked with me on the internet. He was efficient,honest and made every effort on my behalf. I would highly recommend him .Charles Gabelman MD

Charlie917Tay

27 de ene. de 2014

We are very much thankful to Mr. Jim Hub for his kindness and helpfulness, We are also very much appreciated and happy to meet Mr. Hub..All sales persons Mick, David and Kelly were explained very well and have good knowledge.Thank you !!!!

tmounivong

24 de ene. de 2014

the sale associates on this dealership are very friendly and make me feel comfortable. They never push me to buy something. They only give me the offer and explain to me how it work. Overall this dealership is great.

dbesserer

21 de ene. de 2014

I have been dealing with Mercedes-Benz of Hoffman Estates for 7 years. They understand what Customer Service means and they deliver on every visit, even if its just to say hello. Mick runs a very tight well organized group and they should be commeded for a Job Well Done! As always I am a Very Satisfied Customer and apprecite the way in which I a continually treated.

MTurnervvv

21 de ene. de 2014

Definitely Recommend!I walked in to the Barrington show room on Wednesday, January 15 knowing next to nothing about Mercedes-Benz. I had been looking for a couple of weeks at Jeep, Ford, Toyota and BMWs. I was getting quite frustrated looking for a high end model within a mid-size SUV that did not include leather seats. (I am an animal rights advocate and avoid all animal products whenever possible.)By shear luck, I was greeted by Ken Betts as I entered. He promptly sat me in ML350 and walked me through all the controls, even lettin me start it up inside the showroom! He lifted the hood! Something no other dealer had done. He walked me through the safety features, reinforced engine compartment with crumple protection, triple-latched hood, engine recess zone...all of it. The dirt/sound perimter sealing was a nice plus and I was nearly sold.We went on a short test ride and he demonstrated the superior road handling, including start and stopping power in the ice and snow. Very impressive!When we returned, he had be drive through the back lot, and then through the service center explaining what the service experience would be like. Again, something no other dealership offered. We talked about building a new car to my specifications and I was disheartened to learn it would take up to 3 months.I thanked him for his time and went home to talk it over with my wife and she was okay with the decision, but 3 months was just too long. I had my heart set on a new car and never considered used. But it was looking more and more as if I was either going to have to compromise my principles and get a new Ford Explorer with leather, or settle for a lower model Jeep Grand Cherokee without leather (and without a lot of the extras that I wanted.)However, I was impressed with the great follow up by Leah Ruscitti who helped me identify a good used (practcally new) 350. It wasn't exactly what I wanted, but it was very close. On Friday, January 17, I arranged to meet Ken at the Hoffman Estates location where it was located. Ken arranged his schedule to meet me there as I was visiting customers in the area.We took the car for test drive and it was even better the second time. The rest of the process went smooth as we settled on price and financing was a breeze. Elizabeth helped me come up with the right downpayment amount and payments to meet my needs.Before I left, Ken introduced me to the service manager, the accessories manager, Ashley(?) and then walked me through some final operation details.The follow up in the four days since then has been amazing! Leah and Ken have both asked how everything is going. Ken provided a cheat sheet on garage door synching and Leah will be setting me up with a service tag for car washes and other services.I would definitely recommend both Barrington and Hoffman Estates Motor Werks!

JoeC

17 de dic. de 2013

I purchased an ML350 in late August, by December there was a transmission problem which was a problem from day one that was not indicated to me. Two months later I'm smacked with a $2,000 repair bill that was a dealer only fix. I probably wouldn't be as upset about the issue but when I called back to talk to STU NELSON, I was told that their was nothing he could do and that the part would have gone bad anyway. If the car was inspected by a Mercedes Benz dealership why is it that im having problems with my transmission so early? The service here was terrible, not only did they overlook a problem with my car from the very beginning they also took it upon themselves to charge me for irrelevant services that only "they could fix". I am beyond livid and most definitely regret buying a car from Infiniti Motor Werks at Hoffman Mistakes.. I mean Estates. Please do yourself a favor and stay away from here, it's terrible. Unlike me, do your research on any dealership you choose to buy from because some will sell you anything if you have the right amount in your pockets.

SUENGEE

28 de nov. de 2013

We are previous Lexus owners for many years. We decided to make a change,but were a little hesitant,we had many good years with Lexus. When we walked into this dealership we immediately felt welcome. We were introduced to our salesmen Mark Malartsik,he was very accommodating. He took us to see the vehicle we were interested in, went over all of the features ,answered all of our questions. Mark was great he never pushed us just talked. We have purchased many vehicles and he definitely made this our most pleasant experience. We would recommend Mark and this dealership to everyone!!!!!

k. schleiter

27 de nov. de 2013

Matt Benson was exceptionally helpful and patient...he made the car buying experience quite easy. everyone at the dealership that I encountered was very pleasant and gave great service.

KB24kb24

21 de nov. de 2013

Kevin did everything in his power to make the transaction easy and fast. Since I was an out of state, did not see the car in person, I could say it was much easier then I expected.

JButeralaw

16 de nov. de 2013

It was a great experience from the time I walked into the door. All of the staff was friendly and attentive. My salesman, Jonathan, was great. We were able to work out a fair price and he had my car appraised within minutes. I had decided to finance a portion. And, the people in that department were friendly, efficient, thorough and did a great of explaining the options and documents. Delivery was professional and just as promised.

rdw23

14 de nov. de 2013

I have enjoyed and relied on Jason Palmer to take care of my vehicle for several years. When it was time to trade, he introduced me to a great sales person and I received excellent service and a very nice car.

Basel Tarabein

12 de nov. de 2013

I just bought my 3rd Mercedes Benz (this year) from Mercedes Benz Of Hoffman Estates last weekend. They actually make "Car Buying" a fun experience. It is always a great pleasure to do business with them. The entire team are beyond awesome from Mick Austin (The operation manager) to the front desk staff. Their quality service is absolutely second to NONE. They were named "Mercedes Benz Best Of The Best", and they totally earned that title. I will continue to buy ALL my cars from their, and I will refer everyone I know to that dealership.

mbafzal

1 de nov. de 2013

This is a terrible place to go, to have your car serviced. I have a 2006 clk 500. The Person i dealt with was Scott. Initially it was a normal visit. My car had a knocking noise coming from the front. After the diagnostic Scott told me the a/c unit was tearing apart. Which was causing the noise. And burnt oil smell in side the car. When i came to pick up my car, the service they provided was poor. They did a car wash and scratched my car. Yet alone the oil smell is still there. The car is now wabbling.And the noise is still there. Which Scott said was comming from a different part of the car. Some thing he forgot to mention i guess when initially diagnosed. Now after spending 3 K, the car is running much worse. The noise is still there, the burnt oil smell is still there, When braking the car is shaking. The only 2 issues prior to this that my car had was knocking noice that started to come from the front of the engine and secondly the burnt oil smell. So i called them back and been told 10 different times that i will be getting a call back from the service manager. But i guess either he forgets or doesnt have time for his customer. If you want your car to be ruined. And experience terrible customer service and techs. Please visit this dealership. Otherwise i suggest go some place else.

newbenzowner

28 de oct. de 2013

The whole experience was pleasant. Kevin was very good at building a relationship with a future customer. He gives facts and not pushy, let the product sell itself, by the way, the GLK is a great buy.

Bluediverpete

22 de oct. de 2013

Fifth car my wife and I have purchased from this dealer and salesperson, Patrick. The sales and service experience is excellent. The entire staff is friendly, helpful and down to earth.

stevantisma

1 de oct. de 2013

Mark was great, again. Journey through choosing and purchasing a new vehicle is extremely easy with him. My family's been using Mark for a long time.

Sean

18 de sep. de 2013

I certainly thought Johnathan was a sharp young man but as I am 60 years old, the game car dealers have to play still baffles me. When a salesman has to go off and consult with his manager it no longer endears trust. It's a bad business practice at all car dealerships, not just Mercedes of Hoffman Estates. Otherwise I found the expediancy better here than at other dealerships I have purchased a vehicle from in the last 10 years. Probabaly 6-7 vehicles so it's with some experience i say that.

snimmagadda

16 de sep. de 2013

Great team overall. The team looked at multiple options and made the buying process very easy to use. Kevin and John were outstanding!!. I would recommend highly to anybody looking for a mercedes. I will come back for years to come.

royetr

16 de sep. de 2013

Very pleasant experience in purchasing a new car. The environment in your dealership is so friendly and up beat. It makes a person "want to come back" for that experience again! Thank you!

Norris Smith

15 de sep. de 2013

This is my third vehicle purchase (E320, C300, E350) from this dealership and I am completely happy. My preference is not to haggle over a price and the negotiation process took about ten minutes which included the walk from the sales person's desk to the sales manager. Salesperson Chris Mcanany was humble, down to earth and always willing to help. He actually came in on his day off to work with my schedule. Dan, the finance guy was also patient and explained all options available to me. My financing was approved beforehand and Dan took the time to point out that I could get better financing through MB with fewer payments for a lower amount. Scott, my service person helped me keep my E320 in great shape. As such, I was able to get top dollar for my trade in. Thanks to Scott I have had a great relationship with MB Hoffman Estates and look forward to a continued mutually beneficial relationship knowing my car will always be taken care of. Top to bottom, MB Hoffman is a great place to purchase and service your mercedes. This will always be my dealership of choice.

sdiesel

14 de sep. de 2013

To cut it short, this dealership provided me with the type of service I've been looking for all summer long. I purchased an E550 the same day I saw it, and any imperfections I noticed were taken care of quickly and with a smile. I highly recommend this establishment for serious car ownership, and will be back for my next car in the near future!

seanlowry

12 de sep. de 2013

I have 1 issue, the right side mirror does not adjust. The saleman and I failed to check it so I need to get it fixed. I am too far away from Hoffman Estates to bring it back however dealerships here in Chicago will suffice.Bottom line though is it's a good car, I believe, for my wife and grandkids.

Janet J

11 de sep. de 2013

The best experience I have ever had when purchasing a car. Staff was friendly, courteous and knowledgeable. Thanks Matt and Dan! I would definitely recommend this dealer to friends and family.

RC5

11 de sep. de 2013

Fantastic organization from top to bottom. I recently made my second purchase from Matt and he is top-notch! I will not shop for a Mercedes anywhere else. Thanks for such an enjoyable experience.

PatnDom

3 de sep. de 2013

Travelled about an hour to get here, but well worth it! My salesman Kevin was the best. This was my first Mercedes, and what a great experience. Great service, clean car and facilities. My financing was quick and painless, they answered all my questions, and told me all about the functions of my CLS. This is a first class dealership (I had tried others so I know) and I will definately be a repeat customer.

Rsbantz

24 de ago. de 2013

Great dealership. I have bought several cars from Jim hubs dealerships ,which includes mercedes Benz of Hoffman estates.I have always been treated with the greatest respect,either with service or sales.I would recommend this dealer for your next purchase !

O. E

19 de ago. de 2013

I had a good experience purchasing my first Mercedes Benz this weekend and my sales representative Tom what good. He made my wife and I feel comfortable and he has a good sense of humor. I will like to also thank the financial manager who worked with us for his financial advice. He gave us good recommendations and I almost asked if he could be my financial advisor (but I did not). Will I go back there in the future or refer my colleagues there? Most certainly if they are willing to take the trip. Once more thank you.

Smith, R

12 de ago. de 2013

My experience at the dealership was very pleaseant. from the time I arrived the building till I left with my 2010 Mercedes the staff was corteous and very friendly. I had nothing much to complain about except that I was happy with my new purchase.

suem427

9 de ago. de 2013

Matt was professional, friendly, knowledgeable and we had an excellent experience! The car we selected was in perfect condition with new tires. We are very happy!

bartbalaz

7 de ago. de 2013

Overall terrible experience with this dealer and Mercedes. Basically they would not fix my sunroof switch under warranty because I did not service the car there. There is no disclosure in warranty booklet with any manufacture the service is required by the dealer. They said I broke the switch where other Dealership exchanged it with no questions, and it was not broken just faulty. Wanted to charge me $1000 where part costs $267. Bought 2 cars there and will never buy another in fact after this experience with them and Mercedes Headquarters who by the way did nothing to resolve the issue I bought BMW. Will never buy another car form their group of dealers and I change cars every 2 years.

bilbedsole

23 de jul. de 2013

Ken has helped me with several purchases over the years. He is very responsive and knowledgeable. He makes a typically not-fun buying process into a simple shopping trip.

rtrtrtrtrtrtrt

22 de jul. de 2013

I was very impressed with the sales experience. The sales tea was very respectful of my time and made the process painless. I didn't feel like I was at a timeshare presentation like some other dealers. I stopped in to look around and drove away in a new Mercedes!

W. G.

27 de jun. de 2013

We drove 400 miles to look at a 2005 E55 AMG. Upon arrival, the salesman was ready and so was the car. Perhaps the smoothest and certainly the most pleasant purchase of a vehicle for us. A short time later we were on our way home in an AMG.

ptebbey

31 de mar. de 2013

Matt McGinn salesperson had expert technical knowledge of cars we were interested in which helped in the selection. Great experience purchasing our new C300. Jennifer Parra very personable in initial conversations. Very happy customers. Highly recommend this dealer.

Gregory

31 de ene. de 2013

Sales representative was instrumental in entire process. I will purchase additional cars from George due to his expertise.

StreetDunkah63

28 de ene. de 2013

I bought a 1984 380SE Mercedes from my cousin in 2007 and I bought a 1994 300TE in 2009. After experiencing the quality of the ride of these previous Mercedes Benz vehicles I knew that I wanted another Mercedes in 2012. I also knew that I wanted a Mercedes C320 0r C240 Wagon for my t-shirt business. There is just something about pulling up to a potential customers place of business and getting out of a Benz that makes a statement about you. After 4 months of internet searching I found a 2003 C240 Mercedes at Range Rover at Hoffman Estates. From the beginning each person I spoke to was courteous and professional. Once I was connected to Mary I knew that I was going to buy from them. She immediately established a rapport with me. I told her how much I wanted to spend and in 35 minutes we met each other half way and reached an agreement on price. I had the car shipped to me via a carrier and I was kept informed during the entire process. Even when the car was delivered the delivery guy had nothing but praise for Mary and the people at Range Rover at Hoffman Estates. Plus the car was so clean in and out that all of my neighbors commented on it. Furthermore when there was a problem with some wording on the bill of sale while I was at the DMV to get my tags; David faxed the proper paperwork and I received my tags without leaving the DMV. Now thats service!!!!!! I would recommend this dealership to everyone and Mary; I will be back in 3 years to purchase a Range Rover. Thanks for the great experience.

Mr. Glen Ellyn

9 de ene. de 2013

Mr. Belo our salesman could not have done more for us. He was excellent to work with. Mr. Gerwen, parts manager, was also extremely helpful in providing information regarding any accessories I might be considering. The entire experience was completely painless and easier then any other car purchase I have ever made. Thank You

David

5 de ene. de 2013

I would like buying process to be better and shorter

slpopp

22 de dic. de 2012

I would recommend this dealership based on our interaction with Mike Perez. He was friendly, informative and extremely helpful. He went out of his way to accomodate us by coming in on his day off, and showing us multiple options until we found a car we loved. After we had taken our new vehicle home, Mike contacted us to see if we had any questions about operating some of the special features, and made sure we knew we could contact him in the future if we did. Thanks to Mike, this was one of the best car-buying experiences we have had.

Nice car

6 de dic. de 2012

Besides the staff being knowledgable, thank you Dan S. I also appreciated the hard work from Chris Anderson. It was a great experience, easy and fair.

gobears1986

5 de dic. de 2012

Would highly recommend this dealership. I went to a few before stopping at Motorwerks. The others were slow, extremely salesy, and abrasive. Motorwerks was calm and seemed to actually care what kind of car I wanted instead of what they wanted to sell me. It's clear that it's family-owned because it just has great vibes. I would definitely recommend it when sopping for your next ride.

Schonella Stewart

21 de nov. de 2012

I had a great buying experience and love my car thus far. My sales associate knew and explained financing and the operation of my vehicle in a way that I could understand.

ibraheem

21 de nov. de 2012

We purchase a used certified Mercedes Benz 2009 C300 4MATIC. The customer service is really great and I will definitely recommend it to all my family & friends.

jamendt

20 de nov. de 2012

I'm a mom looking for a used car that would be dependable and in a good price range. When I found this vehicle this Honda Pilot on line and saw where it was located, I must admit tha,t I was a little intimidated by walking into a Mercedes Benz dealer. But a good deal is a good deal so I went in on a Monday night. I met Larry, whom I had talked to on the phone earlier in the day, and he was a tremendous help in getting me financing and helping me navigate the car buying experience. For the first time ever I didn't hate buying a car. He even made sure I drove my car home that night because it just started to snow and the tires on my mini-van were AWFUL!I am extrememly happy with my experience, the vehicle and the price of my "new" Honda Pilot. I have told everyone I know about your dealership, the amenities of services (comfortable surroundings, free car washes) and Larry. From the moment I drove up in my beater mini-van and then walked through the doors I was treated exceptionally well. I realize I am just a small minnow in comparison to the other customers that walk in but I wasn't treated like that and that is truly a testiment to your motto!Thank you!Julie AmendtP.S. I never leave reviews - this is my first one- and it was earned!

Roberto

20 de nov. de 2012

Buying experience excellent, freindly staff, huge selection, clean showroom.

Jose Alba

4 de nov. de 2012

Tom sales man was very helpful I purchase a Mercedes Benz 2007 GL420. Tom went out of his way to help us out, he made sure we left with a great truck and that we left happy with our purchase. The customer service is fenaminal and I will definitely recommend it to all my family

mark_0569

3 de nov. de 2012

I highly suggest NOT going to this dealership. I have a 2011 C63 AMG and I needed a key made. Seems like a simple request. Apparently not. A friendly associate greeted me at the front and walked me back to the service desk. So far so good. Then for some reason they said I had to pull my car around the other side of the building. So I did. After pulling into the area as requested the service person on that side said I had to pull around to yet another side of the building. Heres where it got bad. That forced me to back out of the in garage. Of course there was someone pulling in so that left me little room to maneuver. I ended up popping over the curb slightly with both driver side tires. And anyone that knows how easy it is to bend the alloy rims on a C63 AMG knows that this will cost me $250 dollars per rim. OK. Believe it or not at this point I was a bit annoyed but still pretty fine. I pulled around to the other side where a guy greeted me. I asked if he could help me make a key and he looked at me confused. So then I asked to see a manager. After waiting 5 minutes for the manager to come out instead the same clueless employee came back out saying he can take me to the manager. When I walked with him to see the manager (Ill let you guess) Thats right! The manager wasnt there. At this point the clueless employee looks even more confused. At that point I decided to leave.All this said I now have intimate knowledge of the thee sides you can enter and exit the Hoffman Estates Mercedes dealership, (suspected) two bent rims, no key and one Mercedes Dealership that I wont be buying my next Mercedes from.

Jlgoudy

2 de nov. de 2012

Bought Sprinter passenger van on Saturday, promised delivery no later than Wednesday. Called several times to confirm, completed all paperwork and payment prior to delivery. At each call, received different stories....clear now that original delivery date was never doable. I had previously made appointments, and commitments for out of town long weekend, and purchased the vehicle based on delivery commitment. Have now had to cancel those, including deposits made based on your promise. I was told someone was physically going to Iowa to pick up the vehicle. District manager said my check would be available at closing...it was not. On Thursday morning, George committed to Thursday by 2pm. Not only did I not get the vehicle, no one ever called me all day with status, or to say the Thursday date could not be met. It is now Friday, I was just notified it is in....too late for the plans I made ...and with no acknowledgement of previous conversations. I had found a used vehicle, available immediately,before I checked with you. I upgraded to a new vehicle and gave you the business because of your promises.

suv guy

2 de nov. de 2012

Dan Spitzer was patient and knowledgable. I love the vehicle. Terry Kafka - Dallas, TX

vgrippo

30 de oct. de 2012

great experience - I had to "drop in"appointment due to a power window failing and the service team was great...really impressed with the overall work and service

JACKIE C

29 de oct. de 2012

The best customer service I every have received.Everyone is so nice and helpful.I will come back for my next car without a doubt !!!

Rick Hoffman

20 de oct. de 2012

When I started looking for MB E350s, this dealership offered the greatest selection and lowest prices. I purchased a 2008 pre-owned Mercedes E350 4Matic and MB of Hoffman Estates was clearly the best deal in town. The purchase experience was wonderful. I have brought the car in several times for maintenance and they were very attentive and the service work was done in expert fashion. I actually had four new tires put on the car, too. After shopping the tire prices with four different name brand companies, MB of Hoffman Estates turned out to be the best deal in town. I highly recommend this dealership.

zelda1

19 de oct. de 2012

I purchased a 2012 C300 series, I explained my needs and was clear on the price. The sales person charged me more and the manager sees it as a "misunderstanding" therfore there is nothing they can do. I trusted the amount of the sale but they played with words and numbers.... WOW what happened to the customer satisfaction were did it go? I am just another sale, they claim I am the only one who complanied about a offer that I was not satisfied and I was not clear. Nice going... You lost a long term customer

Jalvo1234

19 de oct. de 2012

The staff at this Dealership from top down is world class!! My wife and I have purchased/leased 3 vehicles from this dealer and have always been treated with the utmost respect. It is apparent that they strive to achieve great Customer Satisfaction, and they do that in a way like no other car dealers we have shopped at.They certainly do have The ingenuity to outperform expectations.

spalthepu

17 de sep. de 2012

I purchased ML350 last year and as a condition of the purchase rear bumper that as bent and not fitted properly should be fixed. But they did not fix it when I took the delivery. They asked me to bring it back later. I took it back after month or so on Dec 2011. Then again they did not fix it. I reported back again saying it was not fixed. They claimed that they replaced with a different bumper. But the problem remain. When I reported they asked me to bring it again. Since I am 30 miles away did not get time to drive many times, the sales person who sold us said bring it in next time when I need servicing. This year I took ti for oil change and reported the problem again. They said they will look at it but did not do anything. I reported again and they said they will take the car again and address it. But after taking the car now they say the bumper needs to be fixed that will cost me $875/- The whole experience is pretty bad and I had to drive my car 4 times for this issue that is like 4 * 60 = 240 miles just to the dealership. With my use of this car, it will be like 3 months worth of driving. At the end they are now refusing to fix it.Bottom line is: be careful with this dealership and get everything in writing and get it checked before you take the vehicle or avoid this dealership if you can.

Baseltarabein

7 de ago. de 2012

I never expected that buying a car could be a pleasant experience until I started buying my cars from Mercedes Benz of Hoffman Estates. From the front desk staff to the owner, everyone is very helpful and they treat their clients like family. Since I started buying my cars from them, I can never see myself buying a car anywhere else. I have purchased many cars from them, and I have referred everyone I know to go there. Unlike most dealers, their great customer service starts when you buy the car. Their service department's customer service is absolutely second to none. They are truly the Nordstrom of the car industry.

disappointedcustomer2012

27 de jul. de 2012

At the time of sale I was promised an (expensive) accessory.When I called to pick it up, the original salesman was gone and the manager refused to honor the salesman's agreement with us.We were offered the part at cost which was not a good deal at all.DO NOT do business with these people. They are sketchy. I will never go back.

cliffpala

14 de jun. de 2012

My wife and I just had one of the Best car buying experiences that we have had in a long time. Our sales person, Kevin Schroeder really made our experience enjoyable, hassle free, and relaxing. Relaxing is just not what you would come to expect from buying a car. One of the most important reasons we have had such a great experience is that Kevin, continues to take care of us well after our purchase. He has made sure items that needed repair were done and extra parts that were needed were ordered and installed as promised. Overall communication during the sale and especially after the sale (even months later) are excellent. I highly recommend Kevin Schroeder in your vehicle purchasing needs and we will be going back to him in the future.

josh320e

4 de jun. de 2012

I've been looking for a mother's day present for my wife and i went to Mercedes Benz of Hoffman Estates to see what they have. I was greeted by a super nice guy named Michael Perez. He showed me around the dealership, offered me a drink and also told me all about the different models that i was looking at. I finally bought my wife a C300 4Matic at an incredible price and interest rate. I took delivery of the vehicle on the same day and while waiting for all the paperworks, I was approached by the GM Mick Austin and offered us a freshly baked smores. My experience in this dealership is awesome. Now, I'm thinking of purchasing a ML350 hopefully by the end of this year.Good luck to you Michael and keep up the good work.

DawnRomanowski

30 de may. de 2012

I had a wonderful experience working with David Gibson. He was able to find the exact make/model that I was looking for! Great customer service!

Lkdpeach

25 de may. de 2012

I'm waiting for my clk 350 to be delivered, but I've been working with Kevin Schroeder and he has been fantastic. I live outside of DC and had my heart set on a white clk 350 with tan interior. I found Hoffman Estates online and they had my car with only 16,000 miles. I found the same car in Pennsylvania and Virginia Beach with a bit more miles, but Kevin's service was too good to be true that the shipment didn't matter. Kevin sent me a personalized video showing me the car and anything that would be a concern. It was beautiful. There wasn't a thing amiss. Further, any questions I had about service and warranty were promptly answered. It will be shipped Wednesday and I will report back. Kevin is very knowledgable and I would recommend him to anyone!

basdfghjkl

12 de dic. de 2011

Mark was wonderful to work with. I live in Wisconsin and I had to communicate through e mails and he was happy to do it. He answered all my questions since I could not see the Mercedes myself. We drove down to Illinois paid cash for the car and left the dealership in about 1 hour. It was great! He knew that we didn't have a lot of time so he made sure that the car would be ready and detailed. The dealership is huge. When I first pulled up it seemed small until I went to the back of the building and it was the biggest Mercedes Lot that I have ever seen. Amazing selection, beautiful big showroom, great auto service area, waiting room was nice and clean with refreshments, and Mark did a wonderful job. He is patient, friendly, trustworthy and an all around nice family guy. I highly recommend this dealership and Mark!

lennydac

4 de nov. de 2011

I visited various other dealers looking for a pre-owned BMW X5, and could not stand all the BS I had to deal with. My experience with Mike Perez from Mercedes of Hoffman Estates was like a breath of fresh air. It was great working with someone who actually asked me what I was looking for, really listened to what I had to say, and let me make up my own mind. Most importantly, Mike did what he said he was going to do, and did not come up with any surprises...NO BS, NO LIES, just honesty. Mike is a great guy and I would highly recommend him and his dealership. I know where I'm going for next vehicle purchase.Lenny D.

jdhimac

18 de oct. de 2011

A few weeks ago I purchased a used MB at this dealership. Sales Associate Tom was enthusiastic, knowlegeable and willing to listen to what I was searching for. Sales Manager John was welcoming and genuinely interested in negotiating to make the transaction work. Business Manager Rich expeditiously and competently facilitated the documentation and financial details. Service Associate Scott attended to finishing touches to support promises made and the car to appear as new. All were friendly and professional...and I love the car. After searching several sources, I finally found an organization whose employees actually expressed interest in what I wanted and were eager to satisfy the needs I expressed. I was well treated and feel that I received good value. I am a satisfied customer...and expect to continue to be so at this dealership.John H.

Sf0705

1 de oct. de 2011

Kelly and Kevin the two K's ok Mercedes Benz of Hoffman Estates, they are the most talented, skilled, knowledgeable and customer focused automotive consultants I have ever had the pleasure of working with - because of them my car shopping / buying experience was most rewarding!, Kudo's to Kevin and Kelly and MB of Hoffman Estates - thanks again for the great experience.

Carzgurl

23 de sep. de 2011

After taking my 2004 ML350 to a different dealer that couldn't fix it, a private repair shop that couldn't fix it and a major repair chain that couldn't fix it, I called this dealership and they were able to fix my car once and for all! It was worth taking my car an extra 35 miles away because this service team actually knew what to do. The service manager Mark was very helpful and my actual service employee contact Steve was great. Steve explained everything that was wrong with my car in a way I could understand it and most importantly, it finally got fixed! A few days after, there was a small issue that continued, but I brought it right back and they fixed it again quickly and it was fine. A couple months later, we were leaking transmission fluid so I called them again. Steve informed me my car could be towed to them through the MB road service and after I did that, my car was fixed in less than 24 hours. Even though there are MB dealers closer to me, this will be my go to since they are actually able to fix my car and Steve is great to work with.

Chuckman4

7 de sep. de 2011

Went to see a E63. I would have bought it but while I was in the dealer they sold it

brianwink

1 de sep. de 2011

Awesome folks, great service!! Excellent experience working with these guys! These guys were very helpful, very knowledgeable, and very friendly. AND... I LOVE my car!

cjmtdew

9 de ago. de 2011

I was very impressed with how quickly Michael came to help us. Our usual experience was nothing like we received at Hoffman Estates. I felt Michael did every thing he could to answer all of our concerns.I was really impressed when he talked my wife into a black car when she has told me for the last 30 years that she would NEVER drive a black car. (Michael I have a couple of more things I would like you to talk to my wife about)C.J. Gantz

graye2

23 de jul. de 2011

I enjoyed my experience with both MB of Hoffman Estates as well as Tom. I have already recommended both to friends and co-workers the next time they are in the market for a new MB.

gailmurphy

22 de jul. de 2011

We were very particular in what we wanted and Tom came through for us.He was very knowledgeable, courteous and polite. A nearby dealership had a very similiar vehicle, but we liked Tom so much that our decision was to purchase through Tom. Tom is such a pleasure to work with that our next vehicle purchase will be with Tom.

doublebmw

20 de jul. de 2011

Best new car purchase experience ever. Very responsive and knowledgeable sales rep (Jeff Lambert). Good vehicle selection and attractive pricing. Efficient and hassle free transaction with no high pressure tactics. Impressive and pristine facilities. I wish all my car purchases had been this enjoyable.

boci82

5 de jul. de 2011

This gays are perfect ,specially Eugene very nice and friendly man .My first Mercedes from them and I think not the last one , thank you .

Mercedes Guy

1 de jun. de 2011

Kevin Schroeder is the best. Gave me a great deal on an 08 E350 and follows up with me all the time.

rhondaj

3 de mar. de 2011

I was in search of a Pre-Owned Dodge Nitro. I saw one listed on cars.com on Sunday 2/27. Although the dearlership was closed I contacted them to express my interest in the vehicle. To my surprise early Monday morning about 8:45am, I received a call from one of the sales associates in regards to my inquiry. Shortly after my first phone call I recieved a call from Kevin Schroeder and discussed with him my interest in the Dodge Nitro. After providing Kevin with the information needed to present for the loan, Kevin provided me with frequent updates about the process all over the phone. This is great customer service since the car buying experience can be very lenghty. As the end of business day was closing, Kevin suggested I come in and take a look at the car and go over some final details on the sale. Once we arrived at Hoffman Estates Mercedes, we were greated by Kevin and other staff members with a smile, hand shake and a friendly "Is there something I can get for you". I was very impressed with the manor in how the associates at Hoffman Estates Mercedes Benz treated their customers. After we were approved for the car Kevin made sure that all of our questions were answered and he has even followed up with me just about everyday since I've purchased my car. Over all I am very pleased with the level of professionalism that was displayed with everyone at Hoffman Estates Mercedes-Benz and would recommend them to my family and friends.

lmjulia66

25 de ene. de 2011

Buying a car sight unseen from a dealer several states away can be a daunting experience. I found myself in this situatio when my Mercedes Benz was totalled after an auto accident and had to replace it with another car. I found the Mercedes I liked through the internet and called Mark at MB Hoffman Estates to discuss. From the very beginning he was extremely friendly and helpful. He put my anxiety at ease by explaining the finer point of purchasing a CPO Mercedes and by giving me information on the particular car that interested me. He went as far as sending me a video of the car in adddition to the many pictures that were posted on their website. When it came to purchase, Mark was very prompt with the paperwork and secured shipping and transportation for my car to be sent to my home. Overall, I could not have asked for a better car buying experience. Thank you Mark, and thank you MB Hoffman Estates. You are a pleasure to work with!

gdelriov

21 de dic. de 2010

Based on my experience with Kevin's level of service and dedication, I will only be recommending my friends and family to him from now on!The C300 I purchased from Mercedes-Benz Hoffman Estates runs like a dream and I am so happy. Kevin helped me achieve my goal of owning a Mercedes-Benz before the end of the year. For this, I can't thank him enough. Other Mercedes-Benz dealerships claimed to me that they have great customer service, but Kevin and his team behind Mercedes-Benz of Hoffman Estates walked the walk!

sookovic

10 de dic. de 2010

Every person who was involved in our purchase was professional and facilitated a comfortable experience! From the moment that we first walked in the front door to the the moment we made our purchase and drove our vehicle home, we were confident that the entire team had only our best interests in mind! Thank you!

tomkemperas

26 de nov. de 2010

This was by far the most pleasant car buying experience I have ever had.Several months ago I visited the dealership and was interested in a CPO E Class.I explained to Kevin Schroeder what I was looking for and that I wouldn't be buying a car for a few months.He took me on a test drive and explained the car to me in great detail.Kevin checked in from time to time keeping me up to date on his inventory and answering any questions I had.Recently I found the perfect 2008 E class for me.I contacted Kevin and he sent me a video of the car.He knew my requirements and assured me this was the car for me.I went to the dealership and he was correct.I would recommend him highly.Peter(sales manager) and the entire staff were great to work with. tom kemperas

msmudde

25 de nov. de 2010

This was my 2nd new Mercedes from David/ Matt at Mercedes of Hoffman and they were extremely patient & understanding throughout the entire purchases! They have treated me like family since my 1st Benz, not like sales people. They are not 'read the fine print' people either. I feel as if they truly care about me and my cars. The sales team has helped me out throughout ANY service issues I've had. If it wasn't resolved with my service rep, David took care of me. Above & beyond service levels!!

molakal

17 de nov. de 2010

I was looking for a new Bluetec 2011 version and had waited for more than 1 year for the Bluetec. The car came in and then Kevin Schroeder under the leadership of John and Mick stepped in to create an experience of 'pure customer delight' for me. Kevin was there to assist me through the entire process, making it very simple without me asking for anything. Kevin went the 'extra mile' every time (phone call, email, and visit) and far beyond my service and quality expectations, a simple reason for me to rate "Kevin Schroeder of Mercedes Benz Hoffmann" as a benchmark of 'outstanding and exceptional customer delight'. Congratulations to both John and Mick as well for training and empowering Kevin Schroeder to provide awesome service and delight customers.

jmbano

8 de nov. de 2010

The smoothest sales process for a used car I have ever experienced. A complete explanation of the features and functionality of the 2008 E350 I ended up buying. Pat went out of his way to show me the cars in which I had an interest. Sales follow up by e-mail and telephone was impressive.

cydpsyche

21 de sep. de 2010

My husband and I went to several dealerships to look at cars before we purchased our E class. We inevitably found most of them to be focused on pushing their own agenda- as one expects- but we were pleasantly surprised when we came to Mercedes Hoffman Estates. Mark Malatsik was down to earth, friendly, and very respectful towards us, therby putting us both at ease. He never tried to force any opinion or sale on us and understood that two intelligent and educated people are able to think for themselves. Mark was very attentive to our questions and extremely knowledgeable about Mercedes. He made the buying experience a real pleasure because we never felt pressured and always felt that he was treating us fairly and with honesty. After we purchased the car, Mark took the time to give us a thorough tutorial so we would be well versed in the car's equipment. Melody (who manages extra services) also took the time in a low pressure manner to offer a wide variety of services and additional options like tinted windows. She was easy to work with and delightful as well. Everyone we came into contact with at Mercedes in Hoffman Estates- from the reception desk to the general manager- were courteous, friendly, and wonderfully understated. My husband and I HIGHLY recommend this dealership and most especially Mark.

abhidhir

16 de sep. de 2010

Mark is a great person to work with, he understands your needs before making recommendations and try his level best to work out a deal. He also spent a lot of time to give overview and reasoning. He is responsive. Also the experience after decision to buy was great. What you would expect from Mercedes Benz.

Dr. Daniel Chin

9 de sep. de 2010

I come from a family of Mercedes owners. This is my fifth Mercedes overall. I have experienced both the excellent and less than palatable dealerships over the many years of ownership. Mercedes of Hoffman Estates far outshines all my previous experiences! The quality of the people selling the cars from the GM on down is superb! I would absolutely recommend this dealership to all of my friends and family, and I have indeed already done so. Thank you for this opportunity to share my experiences and I look forward to a lifelong relationship with this dealership!

Louism27

9 de sep. de 2010

Mercedes Benz of Hoffman Estates, by far it always exceeds my expectations. They are very friendly and very professional when I bring my car for service. And they are always there to assist me with any questions. I will be buying a new car from them again early next year and I will recommend anyone that is looking for a Mercedes Benz to Mercedes Benz of Hoffman Estates.Thank you,Louis

Baseltarabein

9 de sep. de 2010

I have been buying cars from Mercedes Benz of Hoffman Estates since the day they opened. They are the newest dealership in Chicago, and they are also the best. They are the opposite of the stereo typical dealer. I highly recommend this dealership. They are great people to do business with.

carmike813

9 de sep. de 2010

Exceptional service was provided. My husband and I went in to look at leasing a new car. From the beginning our sales person listened to everything we wanted in the car and assisted us in finding exactly what we wanted. Every question about the car or similar cars in the class, he could answer. No one at the dealership pressured us to make an immediate decision. My husband and I continued to look around at other similar dealerships and returned back to this one as it stood out by far. The car offered the most features for the cost. Overall the cost was very competitive. My husband and I were very pleased with the experience from beginning to end and will continue to do business here.

bobmc12

18 de ago. de 2010

personalized service without pressure to buy, my wife even enjoyed being at the dealership and she typically hates car dealers. comfortable and convenient service department with people double checking and following up on every detail.

Chas1

28 de jul. de 2010

I just picked up my 2011 E63 from MB of Hoffman Estates which I had special ordered after a 3 month wait. I worked with Mark Malartsik on the purchase. Overall, I had a great buying experience. Mark was very easy to work with - I did not feel pressured at all. At the same time, he was very knowledgeable and was able to answer all of my questions about the car I was ordering and he understood the market dynamics well to help us arrive at a fair deal. He was also very good at keeping me updated throughout the long 3 month wait to get the car. My good experience extends to my dealings with the Sales Manager, John, and the Finance Manager, Peter, as neither I nor my wife ever felt pressured to buy anything we didn't want or need or ever felt uncomfortable through the whole process.When I am ready to buy again, I will definitely look to Mark . . .

tprasil

8 de jun. de 2010

When my wife and I found the Mercedes we liked in inventory, I e-mailed the dealer for a price with my ML350 trade in. Kevin wrote back with a number contingent on the condition of my car. He was extremley efficient and knowledgeable about the GLK 350, which I bought from him. We are very happy with the new Mercedes and dealership, as long as I can call Kevin, when I find another gadget that I don't know how to operate.Thank you, Kevin!Tom and Sandy Prasil

rbernardo

19 de abr. de 2010

Great service!!! I've been a loyal Mercedes customer for many years and experienced services from several dealerships. I can definitely say that the MB Hoffman Estates really steps up in giving great service to their clients. My service advisor, Dean, is very professional and very friendly.

Chris F

17 de feb. de 2010

Searching for very specific features in a gently-used, MB Certified 2007 E350 4Matic led me to the Internet and Mercedes-Benz of Hoffman Estates. Being in Salt Lake City, I was uncertain about making a long distance purchase. After an initial inquiry, Matt McGinn called to learn about my interests and requirements. He soon recommended a vehicle that was in stock. I viewed pictures and received a virtual tour explaining the condition of the vehicle. Matt was always patient and supportive throughout the process, answered all my questions and was amazingly non-aggressive. I soon felt very comfortable with Matt and confident to move forward. Matt assisted with every aspect of the process, including securing professional transport out west. The vehicle was detailed prior to delivery, and arrived exactly as described at a great price. With this level of professionalism and expertise, I would not hesitate to purchase again from Matt and Mercedes-Benz of Hoffman Estates.

dp01025

23 de dic. de 2009

Haven visited 3 other MB dealers, I purchased my ML350 at Mercedes-Benz of Hoffman Estates because:1. I found their price margin lower than that of other dealerships.2. My salesman, Kevin Smurlo, is very patient and exceptionally knowledgable in mercedes-benz vehicles. As a first time owner of ML350, Kevin took his time to show and demonstrate the functionality of every accessory items in the vehicle. I had questions about P1, & P2 packages in Mercedes vehicles; other delearships I went to could not tell me their differences, but Kevin Smurlo showed and demonstrated the differences to my satisfaction.

mjw

10 de nov. de 2009

John Karoumi did what he said he would and followed-through on commitments made. Overall great experience working with this dealership. They were not necessarily the lowest price, but the after sale service and confidence in knowing that they will make things right if needed is worth it.

Bill J

20 de oct. de 2009

Purchased 2nd car from great guys at MB HE last week and it was my best car buying experience ever. They were very focused on what worked for me vs. what worked for them, how refreshing. Great treatment by everybody, help moving stuff between cars and just the right amount of support and info on all the new electronics in the car, awesome!When I needed service on the first car, Scott Feinglass actually made the process pleasurable, a big part of the reason I went back again.Not your standard car dealership crew, I highly recommended you see Mark Malartsik if you're looking for a new or used car!

bobsval

2 de oct. de 2009

We drove from Wisconsin to this dealership to purchase a hard-to-find 2007 E350 4matic wagon. Kevin Schroeder was extremely accomodating, patient and knowledgeable. We found him very trustworthy and easy to work with, a very pleasant experience all around. Peter was also very accomodating and professional in facilitating our purchase. Everyone we encountered was pleasant. Our few concerns were addressed appropriately and without hesitation. Kevin followed-up more than once within 2 weeks since our visit to ensure we were happy with our purchase. The dealer website is great. We highly recommend this dealership, it's well worth the drive.

akmehrotra

29 de sep. de 2009

Working with Mark to buy my 2010 new E-350 4matic was a great experience. Mark was very patient and guided/educated me thru the long 4 months sales cycle to my final choice. He was pleasant to deal with and he adapted to my style of communication (emails and text messages) to effectively communicate with me as needed. Overall a great experience. Mark is a true asset to your dealership.Ashish Mehrotra

Ron H

29 de sep. de 2009

After forty-five plus years of buying autos I have finally found a dealership that has made buying a used auto a pleasant experience. Everyone has been so helful the only thing they could possibly do to improve my purchase would be to have given me the car.

robertcalzaretta

16 de sep. de 2009

A week ago marks my 2nd car from Motor Werks; a 2010 E 350. I was set to keep my 2007 BMW until I test drove the 350 which fit my budget & I liked it's new look & the softer ride. My 3 years of Motor Werks service department visits have been exceptional, including one visit on a Saturday with no appointment to repair damage I did to the underbody shroud; which was done while I waited. Mark kept in touch for the last 3 years & I didn't shop other dealers at all. No pressure, just freindly service from sales, dealer management, & also the car wash attendents, who I visit every few days. Mark was sensitive to what I wanted to spend & got me there. I've only driven 700 miles & haven't figured out how to use all the features, but I enjoy the car & working with Mark and his team has been a pleasure.

Attorney Stan Dale

4 de sep. de 2009

My family and I have dealt with this dealership since its inception for new car purchases, leases and service. It is amazing that throughout all that time, there has never arisen one area that needs improvement. No matter who you deal with, you are treated as if you are their only customer, and everyone gives you the impression that they can't do enough for you fast enough. It's unheard of, especially in this day and age, to have such a tremendous relationship with such caring professionals. Anyone who knows me knows of my admiration of this store, and I only wish I could refer even more people to them than I do.Their facilities are modern, sparkling and immaculate.Space does not permit me to list even just some of the plethora of pleasant experiences I've had. It can be truly said Mercedes-Benz of Hoffman Estates has written the book and set the bar on what every auto dealership in the US should strive to become.

djla

2 de sep. de 2009

This is the third Mercedes that we have purchased from Mercedes Benz of Hoffman Estates in the last three years. We have a S500, CLK convertable and now a ML 350 4matic. Mark Malartsik worked with us on the two recent purchases. He is very professional and knowledgeable of the Mercedes line. Mark is also quite patient and very responsive...he listens and then makes suggestions. Great person to buy a car from. I would HIGHLY recommend this dealership and Mark Malartsik.The service person that we work with at this dealership is Jason Erhart. Jason is great! he is knowledgeable and easy to work with. He strives to make sure any service issues are handled correctly and timely the first time.dp

jimb14

31 de ago. de 2009

I bought a used 2007 S65 from this dealer in August 2009. It was one of the best buying experiences of my life. The whole process was handled in a very professional and friendly manner. John Karoumi (sales manager) was very personable and professional. Mark Malartsik (sales person) was very knowledgeable about the entire vehicle and especially the "command system".The service person I use is Jason Ehert. He is always helpful, friendly and above all, responsive.Definitely a great place to consider for your next purchase.

jplondon

15 de oct. de 2008

I own a 1999 CLK 320 with 35k miles on it. The car would not start (crank but not start) also the blower motor would not stop, even with the car off, I had to pull the fuse. I had it towed to this dealer mainly because it was close and I bought two cars from the parent location in Barrington. I called ahead and told them the car was on the way around 7 am. They called when the car arrived and it only took them 2 seconds (not literally) to figure out the problem. Mass air flow sensor and a resistor in the air-conditioner circuit, for a grand total of around $1400. I asked how much of that was labor he said $800 was parts. I feel like I got taken for about maybe $300. But in retrospect the service kind of made up for it. If the total had been $1100 dollars or less I would have definitely planned on taking my car there on a regular basis for routine maintenance. So if money is no object and you want fast reliable service this is the place for you. Dont do like I did and research the parts prices because you will definitely feel violated. I'm not sure about the resistor but anyone could replace a Mass Air Flow Sensor in about 5 minutes with one tool and the after market ones cost only $178. So the labor cost do kind of make me wonder.

rogerhermann

23 de may. de 2008

I have a history of disappointments with car dealers. So I decided to do a search on the internet for information about good dealers. I have a Mercedes SLK 320 and the check engine light came on. I did not want to go go Autohaus on Edens because my last time there was not good. This site Dealerrater.com had only one dealer with high scores MB of Hoffman Estates. Every MB dealer is terribly expensive so the least I should hope for is good service for the big bucks.I called them up and told them the Check Engine light was on. They said bring it in. I did not have to wait. I got there checked it in. They check it out and in about 20 minutes they told me what was wrong. I autorized the repair which took about an hour. Car was runing fine after the fix. It just seems they are very professional and seem to know what they are doing. I wish I could say the same for other MB dealers. Based on this one repair I will be going to this dealership in the future even though it is much further away from my home than 3 other MB Dealerships.

EdSpider

13 de mar. de 2008

I was blown away by the sales experience. Chuck Johnson answered every question. He didn't pressure me in anyway. He really understood what model and options I really wanted and did his best to find it. There were no suprises.That was 2 years ago. Chuck has moved to Motorwerks Barrington store. I've had my E-Class in for 2 or 3 service issues. Wow. They fix everything right away and with skill. This dealer knows his product.I will be coming back again.

reallife

23 de ago. de 2005

Although I didn't buy a car from Chuck Johnson I would have if this dealer was closer to my home. I stopped in to kill some time and look around while my wife was shopping and ended up spending about a hour with Chuck including a test drive in a new SLK 350. He was very knowlegeable and friendly even though he understood my intentions from the start. I did eventually order a car from a dealer closer to my home but when it comes to service I will keep an open mind about this dealer. They appear to be a cut above the other Mercedes dealers that I have visited.