kristinb

8 de nov. de 2016

Sean Haifi did an amazing job with the process from looking at our 2017 GLE350 to finalizing the purchase. He walked us through all the features of the car and was very patient with us. Great Job!

Ginger A

7 de nov. de 2016

Always professional and outstanding in every way, Kevin Marlowe is the MB staff member I have enjoyed choosing my new Mercedes-Benz with for the past 4 of the 5 vehicles from Mercedes-Benz of Laguna Niguel. He always goes "the extra mile" and I so appreciate him!Thank you, MBLN for having such great staff!

Harbor28

6 de nov. de 2016

Gene Russell Our new Mercedes GLE AMG was ordered and arrived as promised. The lease was executed at under the agreeded upon terms etc. The turn in of our ML 550 was quick and with out problems.Gene was efficient friendly and professional.

shamus8

3 de nov. de 2016

I just wanted to take the time to recognize Tim Rhine, car salesperson, and Cesar Romo, car maintenance repairman, for helping me purchase my new Mercedes Benz. I received such professionalism and assistance from Mr. Rhine. I also received such excellent service on my previous MB that I wanted to purchase another MB at this same location. I receive such friendly and fast service from this dealership, which makes my life a lot easier. Thank you.

martinsw

2 de nov. de 2016

Bernie sold us our 2017 GLC300. Dealt with him via email and phone to get a special order underway. He updated me throughout the process. Pleasant to deal with, keeps to his word.

Said

1 de nov. de 2016

Ray Hashemi was a pleasure to work with. Very nice, thorough and patient. I'm definitely recommending him and this dealership to all of my friends. The staff is wonderful, even their finance manager Shawn Kondori was a pleasure to work with. Thank you Ray Hashemi and Mercedes Benz of Laguna Niguel!!

Carmela

1 de nov. de 2016

Mercedes Benz of Laguna Niguel is the best dealership in Southern California. Andre Javardian was extremely professional and helpful as always. I have been a loyal customer of MBLN for over two decades!

Dana H.

30 de oct. de 2016

We just purchased another car from Amir Z. He makes the entire experience easy & comfortable. I highly recommend calling him for your next Mercedes purchase.

B.A.

26 de oct. de 2016

Gene Russell was a very down to earth salesman and helpful, patient, and willing to answer any and all questions, no matter how small. We feel great about our purchase!

Deejay Al

25 de oct. de 2016

So after going to Mercedes of San Diego to lease a CLA for my mother as a gift I fully disappointed with their horrible customer service and crazy high numbers and being insulted by being told "With the budget that you you're better of going to Toyota" I simply walked out and was ready to never walk into another Mercedes dealership. As I was sharing my experience with a friend of mine, he mentioned there is a guy name Ray Hashemi at Laguna Nigel and he has always hooked him up with great deals so I said you know what, you talk to them for me and see what you can come up. Sure enough he calls me and says here I got few different deals for you. Ray quickly sent over the specs of the options and prices were perfect!! I wanted a white CLA with no crazy options (San Diego dude told me you won't find one anywhere in the westcoast even down to Texas less than $36k therefor your lease will be $420+ with bunch of money down which was complete bull) well, Ray not only found one but he found 3 cars that were priced perfectly where I wanted them to be. Long story short, within 24 hours I sent all the info over to Ray got us approved with no headache and called and said your car has arrived to our dealership and is being washed and ready to pick up!!! He even offered to drive the car down with the rest of the paper work but due to my busy schedule I wasn't able to get back to him to later that afternoon and all the drivers had left for the day and I really wanted the car for my mom that night and I didn't want her driving back to SD alone in a separate car. Ray offered to cover my uber cost and we got in an uber and got to the dealership at 8:30PM and by 9PM we were on our way back to San Diego in our perfect new CLA. I've had 4 BMW's in the past 8 years including my current car and I must admit the service at Mercedes of Laguna was very on point. I highly recommend anyone that wants a Mercedes to give Ray a chance and you won't be disappointed for sure!! such a great experience. not to mention, Ramsay in finance was beyond polite, knowledgeable and respectful. Thank you Ray and Mercedes Benz of Laguna Niguel you have got yourself a life long customer!!!!!

wpg121695

25 de oct. de 2016

We have purchased several vehicles from MBLN and have utilized their service department for each vehicle. We would never consider going to any other Mercedes Benz dealership because of the outstanding quality of service provided by their sales staff and service department. We have visited other MBZ dealerships in the area and they do not provide the courtesy, friendliness, honesty and energy that the staff at MBLN demonstrated during our recent vehicle purchase.

IleneS

24 de oct. de 2016

We had a wonderful experience with Ray Hashemi who was our salesperson for our new GLA purchase!. He is patient and cares about his customers! We felt very comfortable with Ray and were fortunate that he was our salesperson. Things went very smoothly. We know we can count on him and would want to work with Ray again for our next purchase!

monkey

23 de oct. de 2016

Worked with Bernie Mendez at Mercedes of Laguna to buy our E350 Wagon. what a great experience! He was friendly, had a good personality and efficient. Will definitely go back to him in a heartbeat.5 Star service!

Donna

21 de oct. de 2016

My husband and I have bought several Mercedes from Joey and it's been a pleasant experience. She worked hard to get the vehicle we wanted and produced it in a short period of time. Definitely will deal with Joey in the future.

Joanna3

12 de oct. de 2016

I have purchased 14 MB cars from the Laguna Niguel dealership, wouldn't go anywhere else!!!! Never disappointed me in anything. Kevin Marlow is 'my man', always SUPER HELPFUL, always taking excellent care of me and my needs. Thank you, Kevin! Joanna Edman

ParagonKellie

7 de oct. de 2016

Our company was referred to Steve and Mario in fleet sales here and they didn't disappoint! Great experience - Mario is extremely knowledgeable and helpful!

GB111

7 de oct. de 2016

Leased my fourth MBZ from Ray and as usual he did a great job. Laguna Niguel MBZ does an exceptional job of providing a professional an quality experience.

Sally Schoeffel

4 de oct. de 2016

Very helpful sales team. Working with Bernie Mendez was a great experience. Lovely dealership with impressive vehicle selection and we negotiated a great price. Thank you.

Ashkaun1234

4 de oct. de 2016

I had great experince with cris (Sales Person) really help me out to choose my car. It was very easy & convient and in and out. It was great

Kathy Kassimis

29 de sep. de 2016

Bernie has a strong conviction to the products! He knows how to make a customer leave happy. I would recommend this man to others. Dealership is wonderful!Thank you Bernie!

FC

26 de sep. de 2016

We purchased two cars from Duke Maltin in two days. In addition to the merits we found in the models of Mercedes cars we chose, we were very favorably impressed by Duke's salesmanship -- friendly, knowledgeable but non-pushing. It made us feel comfortable to do business with him.

Vegas1981

17 de sep. de 2016

Great buying experience at MB of Laguna Niguel. In early 2016, I was looking for a 2016 GLE450, which had become a little hard to find in the exterior and interior color combination I was looking for. I live in Las Vegas, and contacted both dealerships in the Vegas valley, only to be mostly ignored after a few e-mails. During my online search, I contacted MB of Laguna Niguel, and was assisted by Eddie Montchaikul in the Internet sales department. Great guy - thorough, knowledgeable, and on top of everything. He tried to help me find the exact colors and options I was looking for, but when something came available in the area, it was gone just as fast. In May, I decided to just order a 2017 GLE 43 (basically the same vehicle as the 2016 GLE450, just a different name for the '17 model year.) After it was ordered, he followed up every so often letting me know where we stood in the production. Fast forward to September, and the vehicle had finally arrived. Due to some family situations, Eddie had taken a leave of absence, and Tim Rhine in sales stepped in. Now after I developed a relationship with Eddie, the last thing I wanted was some new guy jumping in at the last minute that didn't have full knowledge of Eddie and I's conversations and agreements/expectations. However, after a few phone/text conversations with Tim, it was clear that he was equally as qualified as Eddie, and a true professional. I flew in to SNA from Las Vegas, and Tim picked me up at the airport. Very nice and enjoyable conversation driving back to the dealership. We took the GLE 43 on a test drive, and of course it was great. What I like about Tim is you can tell he cares more about the relationship and experience than selling you a vehicle. Not at all like your "typical" car salesman which you can sense the fake vibes from the moment you meet. Just a real genuine guy. I had to wait a little bit to meet with Ramsay in finance to finalize all the paperwork, as there were a few other customers in queue, but I didn't mind - free WiFi, Starbucks, and was able to fire up the laptop and get some work done. Ramsay in finance was also extremely personable and professional. He kept trying to push the extended warranty, which I didn't mind. That's his job, and his demeanor didn't change after I rejected it 5 times. Very thorough in going over all of the paperwork, and never felt rushed.All in all, an excellent buying experience from initial e-mail to drive off over the course of 4 months. I felt like I was the most important customer they had, yet there were plenty of other customers in the dealership. Very satisfied, and will absolutely buy more vehicles from Tim and MB of Laguna Niguel in the future.

Jp100

16 de sep. de 2016

Bernie Mendez is a superb knowledgeable salesman who will work his tail off to find you the vehicle you desire at the best possible price. Truly an asset to his company!!

Aesgu0427

12 de sep. de 2016

Our recent purchase was a pleasant experience thanks to Ray Hashemi going Above and Beyond to ensure total customer satisfaction. Ray was very knowledgeable on every aspect of the vehicle I inquired about and he provided the assurance that this was truly worth the purchase. He is "geniunely" friendly and definitely "thee" sales guy to look for in-person regardless that he is from the Internet sales dept. -when shopping for your car. Highly recommend! Thank you Ray!

jhg236

5 de sep. de 2016

Happy to have bought my third AMG from Kosta; he's quite a salesman that knows exactly what's going on and what the customer wants. He represents the sincerity of MBLagunaNiguel to their customers well. Kosta settles the best price for his customer and his company with special offers and other services that you simply can't walk away from. Amazing service and attitude! Thanks!

realmankelly

5 de sep. de 2016

This guy is to easy , you ask for something he says yes ! You ask for something else he says yes ! I say to my wife quick we guy car before this guy gets fired for giving cars away. Then we go into do contract and they say Kosta you giving away cars again and he says Yes ! This guy is one crazy Russian , get here quick before he starves to death . We love him thou !

Golf junkie

2 de sep. de 2016

Absolutely the best car buying experience you could have. It's such a pleasure to be able to work with a team that values (my) time and are great communicators. Amir Zokaeieh is super professional and thorough in his work. Straight to the point....I won't buy from anywhere else as long as he's still at MB Niguel.

k

1 de sep. de 2016

I just took delivery of my 5th Mercedes from Gerhard Jurinek at Mercedes Benz of Laguna Niguel. As with all of my previous transactions Gerhard went out of his way to help me find the right car at the right price. Gerhard is an honest, straightforward sales person with the customers's best interest at heart. I feel confident that there will be a time down the road when I buy my 6th car from Gerhard!Kevin

agonchar

31 de ago. de 2016

Great sales rep Kosta Spector got me my car in less than 30 min. What a great job, loved the options, loved the friendliness and professionalism.

SherryMoghtaderi

28 de ago. de 2016

After extensively researching the new GLC300 and visiting multiple Mercedes Benz dealerships throughout SoCal, we settled on MB Laguna Niguel given the amazing service Carson Helton & Russ Ellis extended to us. Both went above and beyond our expectations and I would recommend either without any reservation. Thanks to both, and MBLN!!

lovemyMBbyDC

19 de ago. de 2016

Loved working with Bernie Mendez, Wonderful, stress free experience! Visited two other dealerships and will never go back. Ridiculous haggling, texting, and call backs to seal a deal. Nothing like that with Laguna Niguel MB. I only hope Bernie is still there when I go back to purchase my next Mercedes!

MBDriver

16 de ago. de 2016

Just purchased my 3rd MB this year with the professional help of Carson Helton. He quoted me a great price, I agreed, wired the funds, and Carson delivered the car to my home. I do not have the time for "games", and appreciate great pricing, professional service, and product knowledge. Quick, easy, and convenient. I enjoy working with a true sales expert.

DanG

16 de ago. de 2016

I had the good fortune of working with Sales representative Costa Spektor when purchasing my 2016 Smart For Two Passion coupe a few days ago. He was easy to work with and really went the extra mile to give me great service. I'm sure that the level of service I received would be the same if I was purchasing a "real" Mercedes for many for time the price of the Smart car. I wouldn't hesitate to recommend Mr. Spektor to anyone who's interested in doing business at M-B of Laguna Niguel.As far as the car itself is concerned, it received a fresh clean-up/detail while I was going through the purchasing process, so it looked really sharp. One minor glitch with dealer prep: Tire pressures ranged from 4-8 psi low when I checked them the next morning at home. All in all, an excellent experience and a fun car.

Shishi123

16 de ago. de 2016

Working with Ray is so pleasant and easy as well as fast that he will turn around your opinion that buying a car is a nightmare. Ray listens, cares, helps, remembers, does not push. Go to Ray and then never go to another person again.

Aldo

12 de ago. de 2016

One of the best car buying experiences I've ever had. My salesperson Joey Stokes was not only very accommodating and knowledgeable of the product but has amazing patience. I would highly recommend Joey and Mercedes-Benz of Laguna Niguel.

Fahrvergnuegen

8 de ago. de 2016

This was our first time buying a Mercedes from Laguna Niguel MB and it was a great car buying experience. Our sales person Tim Rhine was very nice to work with, very kind and professional without being pushy. He delivered everything we asked for and I absolutely love my new GLC 300.

Amaddahi

7 de ago. de 2016

We have been going to laguna Niguel MB for 3 consecutive Benz leases over years, Ray and Shawn have both been great partners, helping us with selecting the best car, best deal and always surpassing our expectations in every turn. Thanks so much!

gary.holman.56

30 de jul. de 2016

Can't say enough about our experience with Ward Church and the dealership. First class all the way. The effort to find the "right" car was evident from the start, and Ward made it happen. Thanks to all the professionals who bent over backwards to make this car buying experience, both memorable and stress free.

Fred C.

27 de jul. de 2016

As I see with another review, this is the second car I have purchased from this dealership. Kevin, our sales person, was very nice and professional. He was not pushy, but he was determined to sell us a car that very day, which he did....and we are happy that he did. After the purchase he followed us home to pick up the pink slip on our trade-in, the extra key, etc. I would buy my next car from this dealership (and Kevin). Five stars to the dealership and Kevin.Although it is ;probably the same at most other dealerships, I was uncomfortable with the extraordinary pressure to purchase an "expended coverage" policy. This is conducted in another office by the gentleman who prepares the financing and paperwork for the sale. Although he was very nice, as I recall, he was the same person who I interfaced with the first time I purchased from this dealership. I was also uncomfortable at that time. However, that would not preclude me from buying here, as all of the other experiences were great.All you need to do is say no..

Sam

26 de jul. de 2016

Extraordinary car buying experience. This is my second time I get my Mercedes from this dealership and each time it gets even better and better

Not a Happy Camper

16 de jul. de 2016

Do you think it's right to by certified pre-owned car and 9 months later you have to replace two rear tires? The checklist shows the dealer replaced them at time of purchase. However, I just found out they replaced only the front. The rear were beyond worn. They have metal showing on the inside side tread. The car has a rear alignment issue.. The dealer ignored my request to replace them or to look into the alignment issue. I called Mercedes Benz corporate office and they said they would look into this and call me back within 24/48 hours. It's been 72 hours with no response. You call this 5 star service????

123456a

15 de jul. de 2016

This is my fourth car from Laguna Niguel Mercedes and my salesman Mark Hansen. Mark makes buying a car a pleasure. I wouldn't go anywhere else.

Jacolht

14 de jul. de 2016

Mark Hansen did an absolutely great job!!This is our 3rd lease from mark & as always it was a pleasure to work with him.his follow-up and diligent to detail were 2nd to noneIt was a pleasure doing business

brettatGiosgolf

13 de jul. de 2016

I couldn't have asked for a better car buying experience! Although I bought a Ford Transit at a dealership that sells luxury Mercedes, Carson Helton gave me the same treatment as someone buying a luxury car would receive. He walked me through every step and made sure to answer any questions I had. After Carson showed me the car and got me through all the initial paperwork for buying the car, I was introduced to Stephen Lim.Stephen Lim helped me get all of the financing paperwork done. Even with a hiccup on my side of things, he made sure everything was worked out and walked me through everything that was going on. He explained everything I was signing for and made the process so effortless. I am very confident I made the right decision on my purchase. When I do work my way up to a luxury car, I will be going directly to Mercedes of Laguna Niguel for my purchase. Thank you Carson, Stephen, and Mercedes of Laguna Niguel for your help!

TKC Laguna Niguel

13 de jul. de 2016

We were looking at small SUVs and were down to the Lexus and BMW. We saw the new Mercedes GLC300 and were sold. Justin, Gene, and Chris all helped us seal the deal; they looked all over the western states for the color and package combo that we wanted and arranged to get it here from San Jose while still staying within our budget. Great experience the whole way around and I love my new car!

dchou123

11 de jul. de 2016

What a great experience by Eddie. He went out of his way to make this purchase painless. The price and terms were excellent asked I would recommend anyone looking for a Mercedes to contact eddie

Happy camper

8 de jul. de 2016

Bernie Mendez was a great person to deal with. This dealership is very honest and professional. It was such a pleasant contrast to the usual buying experience!

Lorena

8 de jul. de 2016

I had a great buying experience. Wayne was a total gentleman. He was very patient and did not pressure us in anyway. Wayne provided us with honest responses to our inquiries and with exceptional customer service. He is a consummate professional. I highly recommend him.

Rosiecla250

5 de jul. de 2016

Andre allocated ample time to discuss the pros and cons about the the various vehicles we discussed and visited, resulting in a happy purchase. Thanks for specifying all the details and thank you for a crash course mastering all the various computers on board my new car. Thank you for everything. Super Job, Andre.

iSteve

5 de jul. de 2016

So I've had unbelievably horrible experiences with Mercedes dealerships regarding a warranty work and repair work for a classic Mercedes I owned. These were all before I came here. Silverstar was good also, but they're very far from me now that I'm back in Orange County. I live very close to Fletcher Jones in Newport Beach but I literally drive by that shop to come here for my needs. That says a lot. My first visit, I was very bitter and frustrated with my favorite automotive manufacturer and brand but this dealership showed me that the class and quality of the brand lives on in California. I'm thinking of upgrading my vehicle but I will only buy and service from this shop if its another MB. I buy new vehicles way too often, and I'm experienced, and I know what I'm talking about. You can trust these guys as much as any dealership is capable of being trusted.

KUNAL

5 de jul. de 2016

It is important to understand that I am a previous MBZ owner. Prior to coming here, I visited Fletcher Jones and Keyes...unable to find the car at the correct price I came to MBLaguna as the last dealership before I was to drop the car buying idea (since my trade-in car is just a two year old CLA w/ low mileage.) I walked in to the dealership at 4pm and first interaction is with Steve Turner...he moves a car out of the way so I can have easier parking (first sign of a nice gesture.) I asked to be only interacting with him so he stayed much longer past his shift to ensure high level of customer satisfaction. I wanted to purchase 2015 SL-400 (only 3 available within a 100 mile radius.) Also, I had the pleasure to speak with Gary C. (mgr) in addition to the Steve Turner- both the individuals are exemplary and made the car buying process smooth with no pressure. They offered me the best price on the SL-400, along with best price on my trade-in, and the best interest rate as compared to any other dealers. I had every reason to purchase the car from these fine gentlemen. From the beginning to the end, Steve and Gary stayed fully engaged with the process and made sure all my needs were met. I highly recommend giving this dealership an opportunity to truly earn your business. For any future car buying needs I will definitely come back here. Trade-In: 2014 Cla-250 (29k miles) Purchase: 2015 SL-400 (10k miles.)

jkisel

5 de jul. de 2016

In the ordering, delivery and sale of our new vehicle the staff at MB Laguna Niguel could not have been more helpful. We found the process very easy and satisfying compared to our last purchase experience. A special recommendation to Tim Rhine our sales representative for being so helpful.

LPerry

5 de jul. de 2016

My time and experience is important to me. Tim Rhine was easy to be with, friendly, bright, fun and got our deal done in the time frame (less than an hour) I wanted. Our car was fairly priced and the deal done with ease. Tim was fantastic.

Henry

4 de jul. de 2016

We have bought several vehicles from this dealership over the past 12 years, In the process, we have dealt with a number of sales professionals. But, Bernie Mendez, Internet Sales Manager, is the most easy-going, knowledgeable, helpful, efficient person who has ever sold us a car at this dealership or elsewhere. He really went the extra mile to find us just the car we wanted, rather than have us "settle." Jane Choi made the paperwork process painless.

Driver16

4 de jul. de 2016

I met Ben Hirshman on the showroom floor at LNMB July1st. His approach was to understand my wants and needs and then to help me decide how best to satisfy them. Twenty-four hours later my wife and I drove home in our new vehicle.Ben's approach was that of a low key consultant as oppose to an over the top salesman. Due in large part to his approach, our buying decision was moved up by at least a month.

PH

4 de jul. de 2016

Thanks for the great experience purchasing our new E350. Kevin Galaviz and Stephen Lim were great. A very pleasant experience all the way around and a first class dealership! Thanks, Patrick

Yan Zhu

30 de jun. de 2016

Bernie is really helpful and I had a great experience purchasing my new GLC. Everything went through smoothly. It is really a well organized dealership and full of enthusiastic people. Truly recommended!

Ericka!

30 de jun. de 2016

Im loving my new CLA-250 !! Thank you so much to all the team!!Ben Hirshman was outstanding by my second visit he had the car to the specifications that I requested,The paper work was so easy as he had it all ready for me, he really took the time to make sure that everything was well taken care of to offer me the best experience in my car purchase, he never push the purchase and allowed me time to consider my options so I was able to negotiate my investment! Thank you Ben for all your courtesies, your knowledge and your kind customer service!!! Once again thank you so much to the MBLN team!

Martha

28 de jun. de 2016

I appreciate the staff keeping an eye out for the specific pre-owned vehicle I was looking for and contacting me as soon as available. The follow up, buying process and experience were all pleasant and expedient.

Randy

25 de jun. de 2016

Ray Hashemi made this purchase seamless. After two emails and one telephone conversation we made a great deal on our 2016 GLC 300. We could have purchased this vehicle at our hoe town dealership but that turned out to be too complicated so we drover 45 minutes on 5 north to MB Laguna Niguel and we are happy we did. We will use this dealership for all scheduled maintenance and drop buy there while we are in the area fro a free carwash. MB Laguna Niguel is a fist class dealership.

Milt Rouse

24 de jun. de 2016

I am more than satisfied with the exceptional service provided by Mercedes-Benz of Laguna Niguel and their representative, Joey Stokes, on my lease purchase from them. In every aspect they were efficient, competent and hospitable.

Mercedes

22 de jun. de 2016

This is my our forth car with you& no waste of time our dealer Kevin Marlowe was very caring understanding & respectful as well . I would highly recomend him & this dealership to all

Deborah H (Laguna Niguel)

20 de jun. de 2016

I just bought another new car from WAYNE HERBERT, who always provides the best, most efficient service, from trading in the old to buying the new! This time, I got a 350 GLE (the name for the previous ML) and I'm loving it! I'm so glad I got this exact one, which included the sports package and the "blacked-out" accessories (mirrors, trim, wheels). I am a multiple-repeat customer, and always pleased with the "customer care" I receive that speaks for itself! Thanks Wayne, for always taking such good care of me!

Jennielu0801

19 de jun. de 2016

Very good service! Ray helped me a lot, and the car is really nice! Good dealership and good car! Will recommend to my family and friends.

Jamesopsdir

17 de jun. de 2016

I highly recommend Carson Helton he was great to work with and makes you feel like family.We will return for future sales.Thank You!

Patadams

15 de jun. de 2016

Great place to buy a car and have it serviced! Highly recommend over any Mercedes dealers in Southern California! Pleasure to do business with! Thank you!

Bp

15 de jun. de 2016

I highly recommend Ray Hashemi since he helped me with selecting my special vehicle.Thanks Ray for an outstanding job! You were so thorough making sure everything was perfect.

Ann

14 de jun. de 2016

Thank you for the excellent and comfortable process in choosing a car to leasing it.Your Agent Bernie Mendez was present, helpful and knowledgeble through to the drive out. A commendable facility and serviceable personnel.

Liz & Mickey

14 de jun. de 2016

Just got the new C-300 and absolutely love it! Carson put together an unbelievable lease deal for us, and it was quick and painless. Weve leased four cars from Mercedes Benz Laguna Niguel over the past few years, and we plan to lease more! Best dealership for Sales and Service that weve ever experienced! Thank you Carson and MBLN!!

Dr. Z

13 de jun. de 2016

Mr. Ray Hashemi was smart and honest about the deal. He was efficient and calculated the terms and was on the target meeting the customer's expectations. Great experience!

fyr_ps

11 de jun. de 2016

I recently purchased my second vehicle, a GLK 250, from Mercedes-Benz of Laguna Niguel. The sales-staff, Andre, Steve, and manager Gary, were all very friendly, knowledgeable and, especially, low key. I have a lot of experience and knowledge when it comes to buying and selling automobiles. Not once did I feel like they were trying to pressure me or manipulate the sale. In fact, knowing what my budget was, they did their best to come as close to or match my asking price for the vehicle I wanted. Then they went to work and found financing with payments I could live with. Over all, as car buying goes, it was a pleasant experience. I left the dealership, in my new car, feeling satisfied and with no regrets.

C Edwards

9 de jun. de 2016

I made an appointment via Kevin to come see the pre-owned E Class 2014s. Andre and two managers met me at the door with a very pleasant welcome. Andre found the car with the features I was looking for and took me on a test drive. I had been to several dealerships prior and almost purchased one two days prior. It was Andre's courtesy and professionalism that made the connection. He made sure to not only point out the special features this car had, but, to emphasize their benefit to me as the driver. He seemed proud of this car, not merely wanting to "move it". I had bought my new 2001 from their New Car department so had a leaning towards Laguna and Andre confirmed I was correct in my thinking. The negotiating took a longer route than I would prefer. Kevin who took my first call, checked back in with me just days before the deal was finally struck. When the final agreement was made, Andre set an appointment for me to come take possession and it was done with great courtesy and respect. Andre stayed at least two hours past his day to make sure I was walked through all the processes and to sit with me to instruct me on the car's features. He suggested I return on another day and sit again with him to go over things and to call at anytime in the future should I have questions. He seemed truly caring that I enjoy my new car. He builds relationships. When I returned with the bank check on Monday and to have Andre go over some points again, he made sure to introduce me to the manager Gary Casey, who "made the deal go through" Two gentleman. I would call Andre if and when I am ready for a replacement. Also, the day I took possession, as I went to leave I had further tech questions. The gentleman at the Service podium, Becquer, could not have been more kind and courteous. He answered all my questions with great patience and made me feel very welcome to return at any time. A truly kind person who wanted to make sure I knew my car and was happy driving it home in rush hour. It was about 6 or 7pm Saturday June 4th. He is an excellent representative of Laguna Mercedes! Between him and Andre, I would return for service and / or my next car. Both are rare and outstanding gentlemen. And Thank you to Gary Casey for making a deal happen in the end. (Andre, I am sure is who championed it!)

NancyMac

8 de jun. de 2016

Went into MBLN at 11 am out the door at 2 with a "New" pre-owned GLK loaded with lots of features! The experience was pleasant and informative without pressure. Always wanted a MB, owned Volvo's and was driving a Ford SUV. Had questions about new vs. used. Looked at both and was able to make an informative decision with the knowledge of Mark Stueber. He listened, answered all of our concerns as we viewed many new and used vehicles. It has been almost 2 weeks and wanted to settle in and familiarize myself with my new car. I have met with Mark already to go over all the features and see myself meeting again. He has been very easy to deal with and makes himself available when I call. The financing part was also easy. Dealing with Stephen Lim was quick. He respected the fact we wanted no delay and moved through professionally and quickly! I truly believe my purchase was the best at MBLN!

Georich2001

8 de jun. de 2016

They had what I wanted and made the experience enjoyable. I would highly recommend to anyone looking for a Sprinter or Metris to come visit this crew.

JHong

8 de jun. de 2016

Had a lease return on 2014 MB E-class and took a new lease on 2016 GLE-350. It took only about 2-hours to complete the whole transactions including test drive on two different vehicles. From the beginning to the end, Mr. Yi explained the process clearly in plain language in which both I and my wife can understand without any problem. He is one of the most helpful MB sales person I have ever met. I have been leasing five MBs and every time I has some issues with other dealers in the past. But not with Mr. Yi. I strongly recommend him if you want to buy or lease MB. He is very knowledgeable and does his best to accommodate your need. The bottom line: Mr. Yi knows what he is doing and will take good care of you.

James

8 de jun. de 2016

Duke helped me find the perfect car and made sure to close the deal. They were able to work within my budget and got me in and out within 4 hours.

tammyp

4 de jun. de 2016

Thanks to Ben Hirshman for creating a wonderful car buying experience! Along with Justin Campbell (manager) and Shawn Kondori (finance) Ben navigated the process beautifully by treating us with respect and listening to our needs. He is an outstanding MBLN representative who absolutely exceeded our expectations.

Two2tango44

4 de jun. de 2016

Never had buying a car been so easy !!!! Kevin Marlow of Laguna Niguel Mercedes Benz had me pre qualified before I stepped in the showroom .A truly great experietience fromBeginning till end . From the fabulous Carolyn at the front desk to Ward and the rest of the team this was the quickest and easiest time I have ever purchased a car .Thank you all for a fun and easy time you are now my ho to for ever !!!! You can be sure I willBe referring your great dealership .

James G.

4 de jun. de 2016

An absolute pleasure, they make the buying process easy. Kosta Russian is a sharp personable salesman who seemed very much a car buyer advocate. Highly recommend asking for him if you're interested in purchasing a car. Undivided attention, true 5-star treatment.

SandyJ

3 de jun. de 2016

Kevin Galaviz is by far the best sales person at MBLN. We have been a customer for over 12 years. Kevin's honesty & no-pressure approach made working with him very easy without all they stereotypical talk, etc. Kevin knows 5 star service!

Semi_T

2 de jun. de 2016

Kosta was very friendly, knowledgeable, and no pressure. I did test drive 2 used E-Classes and 1 used S-model. He made the entire selection process very easy for me and my husband. He discussed the "deal of the day" with us. He is very patient by the way and took his time with us.It was such a enjoyable experience with their large used car selections and fantastic quick finance process. no pressure to buy extra packages........The used cars are grouped and parked based on their models , in best shape, you don't feel checking used cars really.We also had checked Fletcher Jones Mercedes in New port beach but were disappointed by poor and unorganized used car there.I love my E-Class, one in a kind :)Kosta has been in touch with us if we need any assistance.

Desirea_Scott

2 de jun. de 2016

Ray Hashimi made my bying experience painless. He is so nice and helpful and I would never buy a car from anyone else! He truly cares about his customer.

Sochi

2 de jun. de 2016

Duke was a pleasure to work with. He understood our needs and worked with us until we found the right car at the right price. Very friendly and knowledgeable, no pressure. We love our new car! He also was very patient as we had our 2 year old with us the entire time...thank you Duke! Ali and Shawn were also wonderful.

Paula's review

2 de jun. de 2016

Very friendly, no pressure, was knowledgeable about the car, took his time with me, was one of the best salesperson I have come across in a long time .Kosta was very down to earth and took my questions and listened

spunky

1 de jun. de 2016

I have been a customer of Mercedes Benz of Laguna Niguel for 30 years. I've shopped other dealerships but none of them compare in sales pricing, servicing and general friendly atmosphere of this dealership. The service is great and the caring staff (from sales to service) are always attentive to my needs.

Barb&Jesse

31 de may. de 2016

Andre was a real pleasure to work with, as was everyone else. We Love our 2014 Mercedes. Would recommend your dealership to everyone. Thanks for the wonderful service and experience.

Hayleyrk

30 de may. de 2016

I was happy to get out of my CLA 250 with high miles for my lease and into a brand new car. It was worth putting the money on a new down payment instead of extra mileage.

Jacqueline Engel

26 de may. de 2016

I have leased 5 vehicles from this dealership through Steve Hall. We have always received very good service from Steve and appreciate the follow-up he provides.

Moh H

25 de may. de 2016

Best sales experience ever. Seriously, the whole staff were amazing. I would like to reserve special praise for my sales manager Bernie Mendez , Gary the used car manager, Jane from Finance, and Malorie from business development . I cant thank them enough for the professionalism they displayed, patience they had, and just how pleasant they were. Always coming back to them.

AMGgo

24 de may. de 2016

Our salesman, finance manager, and service manager were all very cordial and helpful with all the information in the processing of buying a new car. This is our third purchase at LNMB.

Amc1210

21 de may. de 2016

Know his product and demonstrated that to me he guided me through the purchase process expertly. The finance personnel know exactly what they were doing.

galvezjesus

21 de may. de 2016

this is our 5th mercedes benz and all of them have been with Kevin Marlowe at Laguna Niguel,he makes the experience more enjoyable and fights for you to get you the best deal possible.thanks Kevin and see you in a few years :)

Happyowner

20 de may. de 2016

Everyone is extremely helpful and follow up on every detail. We were treated very well and it was a pleasure doing business with the people at Mercedes Benz of Laguna Niguel.

Football123

20 de may. de 2016

Great customer service. David Kim and Amir were amazing!!!!! It was a easy buying experience and a very easy process! Would highly recommend this location!

Markzm

19 de may. de 2016

no hassle, great salesman, my second car from Mercedes Bena Laguna Niguel. Highly recommended Ward Church and the dealership. I am enjoying my new c450.

srotunno53

19 de may. de 2016

I loved dealing with Steve Hall when buying my two new cars. He made it a very enjoyable experience and I would recommend him to everyone and anyone !!

Kim A. Owen-Parker

19 de may. de 2016

Edgar Ceniceros is a rude, condensing,pathetic, low class, aggressive, and has foul mouth! After our confrontation he will talk about you and laughs about the interaction that just took place. He uses very derogatory, demeaning, verbiage about me when he spoke to the other employees, as I was around the corner and watching him through the glass, as he was talking about our interaction. I'm sure it was to give himself a "rise" and "pat" on the back to validate, in his head, that he was correct and to justify how he treated me. Honestly it was very ugly! He also preps the upper management about what happened to cover himself. Yes a was upset. Would you be? Edgar you don't have a professional bone in your body. You are only a local "service " manager at MBLN. You kept speaking "down" at me. You are not above everyone. I was on hold for twenty minutes. When he finally answered, he was angry and combative. I will admit I was not happy he was not honoring the damage that occurred here. When I met him it was even worse. He throws gas on the fire and gets a kick out of making MBLN customers angry, then all logic leaves the room. Then I get the ultimatum. And I quote " I will fix your car and you are no longer allowed back"!, "BUT if i don't fix your car you remain as a customer! You make the choice "! That`s a mean mouth full. I told him that I'm a customer MBLN. After all, six months ago we bought a SL550 from this dealer. He then proceeds to threaten to call the cops telling me to "go home Jack"!, "leave my office"!. All this while every time I try to speak with him he is already answering me with his quick witted rudeness before I'm finished with my sentence. Who does that?! As I speak to him, he has a condescending continual "laugh". He tells me to be "Professional". WOW! My Mercedes G550 recently had work done only to be returned to me with paint damage and a broken passenger vent. All I ask is that my vehicle to be returned in the same condition as when surrendered. My G550 was at this dealer for a week for repairs. They store your vehicle outside where the birds crap on it. When they returned my vehicle back to me my hood paint was destroyed from the bird droppings. And my passenger vent was cracked. My windscreen was replaced and they had to remove the pillars and such to fix it. I imagine this happened then. So whom ever was in that area of my vehicle they broke the vent. Hey stuff happens. I get it, but fix the damage your dealer caused. Lee Hawkins told me he spoke with the person that worked on my car and he said he denied breaking it. Of course he's going to deny it. Also, Lee you lied. Nothing was done to my car. The hood bumpers have felt stickers we had put on it. As you said, they replaced them. I'm also taken back this being a "CPO" with two additional warranties " but this still want money to diagnose the issue. The TC that you said the mechanic looked at said nothing was wrong. Interesting because it beeps and is a common issue. At minimum googling it will tell you want wrong. never mind it beeps all the time and the car needs to move forward to stop. As far as the paint Edgar told me he is not responsible for nature. Actual Edgar, yes, the dealer is. It happened when your dealer stored my car outside in the elements. Maybe you should store customer cars under a car port type awning which I know you guys have. I'm am in complete disbelief as to what happened and how you treated and reacted towards me ! This is as low class as it gets Edgar.I'm as easy as it gets to deal with. All I ask is that my G550 be returned to me in the same condition as it was when I surrendered it to the dealer. Your conduct is pitiful, desperate, and mostly, unprofessional. You need a job that doesn't deal with the public because soon you will cause an undo lawsuit for MBLN and is not fair to there customers or MBLN. I'm going to continue to take my compliant online in as many various sites there is as I have found a review page for you. I will contact the BBB, MBUSA Facebook and so on. Apparently from other reviewers you have created a not so favorable name for yourself. Just look at the reviews that "are not recommended ". Apparently I'm not the only one that you have talk down to. You don't deserve to have the pleasure of working for a company that has strived so hard to become what MBLN is. We have been Mercedes customers since it was across the freeway in the little round building from my father buying his MB even back in the 1970`s. I'm very nervous to be around such a lose cannon and vial person. MBLN apparently this behavior is acceptable because the GM Pat Bolter and Mr Erickson is doing nothing to remedy this. This is what the local community has to deal with? I thought MBLN was a high class car company. I`m terribly mistaken. Disappointed to say the least!

Cm

19 de may. de 2016

I bought my first car and was a little nervous.... Bernie Mendez was super helpful and walked me through everything. It was such a good experience. He was so patient with me and he really took the time to make sure I was 100% happy. I absolutely love my car and refer Bernie to everyone I know.

Nurseaar

18 de may. de 2016

Excellent dealer who worked hard as a team to find me a new car with very specific options. I especially want to commend Gerhard Jurinek who worked hard even on his days off to assist me.

Randy

17 de may. de 2016

Great sales rep, quick negotiation process, look forward to the service of my new car. Loved the loaner car program. And walked out with a very nice Mercedes ball cap.

monotreme_man

15 de may. de 2016

Mark Hansen was our contact; he lead us patiently through the various choices and several test drives. We were in no rush, and so ordered exactly the car we wanted. He kept in touch throughout, but not too much. No pressure and fairly painless.

Rachel1

15 de may. de 2016

My wife very happy with her new GLE, thank you Mr Garhard did made this happen!Ihighly recomemt all team members very friendly and helpful.CT

Bud

14 de may. de 2016

As I said yesterday (5/13) my experience with your Steve Turner in Used Sales was almost as good as my experience directly with the MB factory in Stuttgart in 1970 when I took delivery of my first Mercedes, a 280S. That wonderful experience was supported by 45 years of driving pleasure1 I am expecting the same, or at least something similar with my 2014 E350.

MBenz Fitness Lady!

13 de may. de 2016

Friendly, courteous, professional yet smooth transaction! Went for servicing then, was introduced to an awesome No pressure salesman who showed me what was actually available. So-newer, for less than I paid for my '11 C300, & in my budget too...Awesome!

Jameshwang2004

13 de may. de 2016

I was very satisfied with my experience. I love my car and the salesman was very helpful and gave wonderful customer service. I highly recommend this dealership.

GSimon

13 de may. de 2016

Everything was great. Steve and Justin provided excellent customer service as well as our Finance Manager, Ramsay Jerome.The "experience" is everything.MBLN is the place to shop for a Mercedes Benz.

JayG

13 de may. de 2016

For the first time in my life, car buying was painless. The negotiation process was painless. The sales people (Hakan and Duke) were friendly and applied zero pressure, and the finance person was extremely organized, and again applied no pressure. They made the process a pleasant experience, something I have never felt from a dealer.

abdelz

11 de may. de 2016

BUYERS BEWARE - DECEITFUL, DISRESPECTFUL, BAIT AND SWITCH DEALER - SOLD ME A CAR AS A COLLECTIBLE, TURNS OUT THE CAR WAS REPAINTED AND HAS TONS OF ISSUES. GARY CASEY MOST CONDESCENDING RUDE MANAGER I'VE EVER DEALT WITH.See the issues in the email I sent them within a week of driving the car home (this is my second car, my other car is a new BMW, so I barely drove this one and noticed all these glaring issues). Upper Management ignored my email for over a month hoping I would forget about it, and then after following up 3 times with the Salesperson was told that the car was sold "as-is" and they could do nothing. Never received an email from management....Never expected a Mercedes Dealership to be so deceitful and classless."Hi Bernie,Hope all is going well on your end. Thanks again for being helpful and overall great to deal with.I wanted to send you a quick note that you can hopefully share with the Used Car Sales Manager Gary Casey and higher ups at Mercedes Benz Laguna Niguel regarding the many problems I have encountered with the "immaculate" condition collectible Jaguar I bought:1 - The front end appears to have been repainted as only the front end of the car shows an orange peel finish, it was pointed out by a friend who works at a local dealer2 - The driver side window has a gap when the door is closed (hence the car cannot go in a car wash, and it is a security concern)3 - The Passenger seat does not recline4 - The headrest for both seats does not function, there is noise when pushing the button but nothing happens5 - There is an Engine Coolant Low warning message in the dash. I've also seen a DSC System Fault message appearThese noticeable issues are on top of the other issues including leaky Front Headlight, broken sun visor, missing convertible top cover (the car simply had the cover bag in the trunk, but nothing inside the bag).Of course I understand this is a 13 year old car but I was told by the used sales manager Gary Casey that Mercedes of Laguna Niguel would not put their name and reputation on the line unless the car was in pristine condition. We were never told of these obvious issues by the used sales manager but were instead told that he spent too much money on the car already and that it's a good price based on the collectible book range. I'm sure they were aware of these issues since they spent so much time and effort looking over the car.The issue here is the dishonesty from the manager Gary Casey in regards to the condition of the car and the bad attitude received from manager when asking about the car. A reply of "well the car is 13 years old, what do you expect" and "if you don't like the $13,000 price you can go back to wherever you came from, I came at 5am and don't have time to deal with this" isn't very friendly or welcoming regardless of price or age of the car.I never expected the car to be without fault eventually, but the fact that we were told it was immaculate condition and quoted a collectible price without ever being told of its current issues isn't the best of service at any dealership, specially at such a high end luxury dealership like Mercedes.And this is all only within 1 week of driving off the Mercedes Laguna Niguel lot...and the Jaguar is not my main car, it's a 2nd for fun car as I have a new BMW as my main car...We were really excited to eventually come get a Mercedes with Bernie when the time came around but with all these problems and the rude service we received from the manager, we've become more reluctant to shop there or recommend anyone to do business there.Hopefully this can reach the right audience in Mercedes Laguna Niguel dealer management.Thanks again Bernie for your great help and patience during the sales and paperwork process.Abdel Z"

jeANMI12

9 de may. de 2016

Great hassle free experience, will definitely recommend. Car quoted was ready to go with no hidden cost, very polite answered all questions. made us feel at ease with process.

Happy customer

8 de may. de 2016

A very fun and wonderful experience. Very professional and knowledgable crew. My car purchasing experience could not have been better. Would recommend MBLN to friends and family without hesitation.

JamesL

6 de may. de 2016

My wife and I would like to thank David Gonzalez and everyone at Mercedes of Laguna Niguel. Last year, we visited the place and almost bought a C400. We decided last minute not to buy because my wife wasn't quite set on the choice of the interior color. David was very understanding and professional.Because of a great impression that David left in us last year, early this month, we came back and bought a E350. David, Kevin and Shawn (Finance) made the buying experience a pleasant and memorable one. Mercedes Benz of Laguna Niguel has our recommendation.

KayK

4 de may. de 2016

It is as s great experience dealing,once again, with MBLN. My salesperson Joey was more like a friend and got me through the process quickly and smoothly. Time is precious and she was so respectful of that. And kudos to Jane in Finance. The best I've yet to deal with. Thanks MBLN and Joey

Jbrenner

4 de may. de 2016

I saw star drive and thought... I want to be a star! Driving down the road I was expecting to see a Toyota dealer but I was pleasantly surprised to see MBLN. I thought I would get a small Toyota Yaris as the body lines are incredible but then Kosta appeared and brought me to my senses by showing me a diesel! I then proceeded to see the light and the stars became clear and I ended up getting the Eclass diesel. So happy it was not a Toyota dealer... Few that was a close one! Thanks again

Brent Lynch

3 de may. de 2016

Ray was fantastic to work with. No pressure, very patient and accommodating. He made the car buying process truly enjoyable. I could not have asked for me.

ganna

3 de may. de 2016

This is the second car we are buying with the help of Bernie Mendez. He listened to our wishes and delivered the car we wanted. He was very straightforward about the possible discounts on the price.We felt we got the great car at a fair price. But that is not all, Bernie makes you feel that you are part of the Mercedes-Benz of Laguna Niguel extended family. I highly recommend Bernie Mendez as your next salesperson to buy your next Mercedes. He provide to us Five Star Service!

Patrick1

29 de abr. de 2016

I have bought a few Mercedes in my day and I'm not one to praise salesman but Mark Hanson was not your average salesperson. He really took care of business and will earn my next purchase! I would recommend him to anyone looking for a new or used Benz! Thanks Mark!

SmartCookie

27 de abr. de 2016

I've never had such a great car buying experience. Going in, I didn't expect much since I was looking for a budget-friendly used car. The little Smart Fortwo I saw online was like new and was competitively priced with other used Smart cars yet comes with a Certified Limited Warranty from the dealership. All the people were a pleasure to deal with...from Kosta "The Russian" Spektor, to Gary his Sales Manager, to Jane Choi in Finance.My husband and I stopped by to ask something a few days after the purchase and they were just as nice and helpful as before. I've never purchased a used car before but I'm happier with this purchase than my previous new cars from other dealerships. I heartily reccomed Mercedes-Benz of Laguna-Niguel.

MUSIC

26 de abr. de 2016

Tim's is very genuine person. He will assist you in making the deal work for everyone and not in a pushy but sincere way. He was able to get me a few more dollars on my trade. It got me tot he number I needed to be. Go see Tim.

JJ

25 de abr. de 2016

Amazing. These guys completely changed my perception of dealerships. We needed to trade from an old car to something reliable and economical so stopped by just to see what a Smart Car was all about. In no time at all we became proud new owners. Our sales guy Kosta and the Sales Manager Gary were the most friendly & helpful people I have ever dealt with. They made the whole process quick and effortless, and we left with huge smiles feeling great. We got a fantastic deal and couldn't be more pleased. I have already made plans to buy my next car (an AMG Roadster) from MBLN. Thanks guys!

Horgan

25 de abr. de 2016

I highly recommend Bernie Mendez at Mercedes Benz Laguna Niguel if you are in the market for a new car. He is truly a super MB person to deal with. Right from the time we arrived at Laguna Niguel Bernie was professional, relaxed, friendly, open and gave us very clear information on specifications and pricing.Even though we hadn't planned on buying that exact day we felt that we were getting a great car at a great price and were happy to buy right then. I bought a new CLA 250 and could not be happier with my choice. Car has a few extras that I hadn't been looking for and now I'm so thrilled they were included. We had such a positive experience that my partner also plans in coming back to this dealership and directly to Bernie later in the year. A great experience and a great impression of Mercedes Benz. Thank you Bernie.

Password

24 de abr. de 2016

Great experience working with Cyrus. He was very helpful and not pushy, I trusted he would make my deal work and I am a very happy customer and would highly recommend asking for him.

JCaputo

21 de abr. de 2016

Steve and Nelli in the Sprinter department are fantastic. I have never had an easier purchasing experience and I have bought 10 new cars over the past 7 years alone. They both went above and beyond to ensure that the purchase of our new Metris was exactly what we needed for our business. They also had the car transported up to an after-market shop for us so we didn't have to take the time away from our business to drive it ourselves. I highly recommend them both!

12345Smart

19 de abr. de 2016

We closed the deal less than 15 minutes, didn't have to go back and forth nor any other manager got involved, Ray was honest and straight forward, got the best deal way way lower than other dealer ships offered. He promised to give me one shot and lowest deal and made it happen. Didn't try selling me a different car with higher options. I will deal with him on my next car.

D.M. Harrington

19 de abr. de 2016

Mr. Gene Russell helped me with the purchase of my second Mercedes Benz and he made the experience one that I can definitely appreciate. He is very professional, has a sincere desire to make sure you are taken care of and will be there for you well after the purchase of your vehicle. I recommend anyone looking to buy a Mercedes to go to this dealership and ask for Gene, you and your family will be happy you had him there for you to assist with anything that you need and guide you through the process. I guarantee like me, you will want to come back...Respectfully,Don M. HarringtonSan Clemente Ca.

Bo Navarro Jr

18 de abr. de 2016

We just bought our car today from Bernie Mendez of Mercedes Benz of Laguna Niguel. He is the BEST car sales rep we have ever dealt with. Mr Bernie Mendez is a true professional in every sense of the word. He is patient, honest and very knowledgeable. Our decision to buy the car was more because of him than anything else. If Bernie was to switch dealership, we may even follow him. We got a great car and a FRIEND in Bernie. Never had we experienced a very pleasant and rewarding "car buying adventure". Bernie - "you are the BEST" !!! Thank you thank you and thank you.

wackerman

18 de abr. de 2016

This was our 2nd experience with MBLN as we moved from a 2013 ML350 purchase into a 2016 GLC300 lease. The smaller and more fuel efficient GLC is actually more "Zippy" than the ML and fits my wife's needs just as well she loves it. Tim Rhine again was fabulous and dedicated his entire focus in helping us find the right vehicle. Tim is very knowledgeable about the newest MB safety features and really helped with understanding available options in various models we were considering. At the end of the day we landed on a brand new GLC (9 miles on odometer) and were able to drive her home that afternoon. We received a fair trade-in offer for the ML and decided that a new lease was the best option for us. The finance work was processed in fine fashion by Jane Choi and we were wrapped up by 5pm. Unfortunately the next day we learned of a small glitch with the MB lease processing however Tim and Jane went well above and beyond to fix the issue and resolved the situation to our complete satisfaction. We are very appreciative of their passion and concern for their customers and delivering the highest level of service possible. We will continue to go to MBLN for our future MB vehicles as Pat Bolters team has become like extended family members.

Mecheyes

18 de abr. de 2016

Excellent place to shop a car. Our 2nd time buying a Mercedes in Laguna Niguel Mercedes Benz *****Kerry Sullivan*****help us all the way he was nice and was great to work with him and Justin. Everything was easy and fast. I'm so happy with my new 2016 GLC 300. The Mercedes Benz of Laguna Niguel made us happy once again ??.

md

14 de abr. de 2016

Hakan was a wonderful sales person. He provided excellent information on the available cars and provided excellent customer care. We finished the deal quickly and soon I was driving a new Mercedes home :)

Rcarter041

12 de abr. de 2016

Thanks guys for great services I'm very happy with my gla250 your dealership will be highly recommended never been in and out so quick best customer service ever see you guys for my first service at 10,000 miles

Harley35

11 de abr. de 2016

David Noble Rocks I have never had that kind of friendly and professional as he was I have leased a lot of cars but he has been the best!!nThank u Barry

Jennie Paul

10 de abr. de 2016

This was my first experience with a Mercedes. I hate buying cars. But Ho Yi at Mercedes Benz of Laguna Niguel made it such a pleasurable experience for me and my family. I had my 12 year old with us (she's the reason I have not had a new car in 11 years), and she had a real connection with Ho. She felt very comfortable there. We are grateful to Ho and the entire staff for this great car buying experience! I love my Mercedes!!

Realtor Sheila W.

10 de abr. de 2016

Ray helped us with 3 previous purchases and now after our lease ended he has helped us again. We believe he is the most knowledgable, conciencious, patient Sales Person we have ever had. He patiently helped take away all the stress & made sure we got the best Mercedez-Benz that fit our wish list right down to the color of the inside and outside of our brand new car. We never felt rushed from start to finished even when signing the paper work with Shawn Kondori your very knowledgable finance person. We enjoy dropping by your beautiful dealership occasionly just to say hello to your friendly staff and have a cup of coffee.

Kaewynn

9 de abr. de 2016

Bernie was so helpful!I came in because I was in a bad situation with an old financed car with a previous not-so-economical deal. I had built up my credit and was looking to make the best of my situation, and Bernie was able to help me find the car I needed with no hassle!He had complete transparency, and spoke to me with respect and courtesy, guiding me through the entire process. I was not expecting to make a deal that day, but with his help we found terms that were right for me so I could not pass it up.Ramsey was also very helpful during the process of talking terms and money, which is usually not enjoyable but he made me feel completely welcome and was very friendly.And to me the most important part, the professionalism they both displayed was spectacular. Even though I was there to buy a SmartCar, they still treated me as if I was buying a high end luxury vehicle and they did not waiver in their service in the least despite the difference in price.I couldn't be happier with my new lease. Thank you, Bernie and Ramsey!

John4000

9 de abr. de 2016

Andre helped with my previous purchase andnew purchase. Made purchasing a new vehiclea exciting experience. I purchased the 1stMaybach 2002 and every car since from him

Le,tuyet2016

7 de abr. de 2016

My family have 4 MBZs we all came to MBZ Laguna Niguel for our new cars also we are repeated customers of MBZ Laguna Niguel.

MG

7 de abr. de 2016

Bernie made my car buying experience the best one yet! He was knowledgeable, kind, respectful and worked with me to get me into the right SUV! Such a great and easy car buying experience!!

sandy913

6 de abr. de 2016

It has been an absolute joy having Ray Hashemi work with me on the purchase of my car.I have not purchased a vehicle in many years and the experience has entirely changed. Ray demonstrated great patience in guiding me through all the purchasing procedures and, especially, answering questions I have had in learning the functions of my car. I would recommend his services to everyone!

Dolly

24 de mar. de 2016

My seat was fixed, and I was provided with excellent service!Appreciated the unloading of many things from the trunk. You made ita non stressed day for me!

Anita Z.

21 de mar. de 2016

If you're looking for a pre-owned MBZ, quickly make an appointment with Andre. He is courteous, professional, and extremely knowledgeable. 5 star experience!

jnguyen88

12 de mar. de 2016

Bernie is extremely accommodating and helpful. The service I received was extremely prompt and professional. Unlike other dealer, they want you to be happy with your purchase instead of just pressure you into a deal that you don't want. I wanted a customized Mercedes GLE 400 and no other dealership was willing to take the time and work with me, but Bernie from LAGUNA NIGEL took his time and got me the car I wanted. Originally the time frame for my car was expected to be a lot longer, but it came a lot earlier than expected!! super stoked and excited!! THANK YOU BERNIE.

Laurelreid7

11 de mar. de 2016

We bought out 2016 E350 through Costco car program. Ray Hashemi found the exact car i wanted in Northern California. They shipped it down and i had it within a week. RAY made it so easy, and he was so friendly, accomodating, informative, and professional. He made our experience at Mercedes Laguna Niguel a pleasure.

Martinez

10 de mar. de 2016

If purchasing a Mercedes please see Cyrus he is truly a perfect Sales and Gentleman. I purchase my first Mercedes , he made me feel so at ease and made the process much easier and relax without pushing for the Sale. He worked with me and husband to get it us the prices and car that I much wanted.Thank you Cyrus for making our purchase a special one!

Monique

9 de mar. de 2016

I gave the 5 star rating because it describes Kerry. He was pleasant and eager to provide superior service and he delivered. I would recommend him to family and friends.

Jolly Roger

8 de mar. de 2016

My wife and I had a unique experience last Sunday, window-shopping for a car for my wife at Mercedes-Benz of Laguna Niguel whereupon we had the good fortune of meeting Steve Turner.Many of us would rather have a root-canal than shop for a car, step on the lot with your little toe and get swarmed, right! But what a refreshing difference Mr. Turner made, low-key, knowledgeable and friendly. He answered all our questions and provided insightful guidance.When we were done window-shopping, we drove away in my wife's E350, sorry Lexus!

lorrainec

8 de mar. de 2016

We purchased a S - class mercedes from Mark Hansen. We cannot say enough good things about our experience. Mark is knowledgable, friendly and delivered a no pressure sale experience. Overall a wonderful experience from the moment we stepped into the door! Thank you !

Eric H

5 de mar. de 2016

Kosta Spektor did an incredible job making our buying experience and process a pleasant one. From the moment I stepped on the lot Stephen Turner was friendly, helpful, patient and informative. Believe me, I asked many questions and the answers came back from someone who felt more like a friend helping with advice. We felt very good about our purchase and the price due to Kosta and Stephen's up front and to the point approach. There was never any pressure, and they answered our questions with candor and sometimes much needed humor. Kosta tried to take the stress out of buying and made the experience one that included many smiles! My wife and I appreciated his professionalism and transparency. I would highly recommend everyone at Mercedes-Benz of Laguna Niguel. Our purchase process was efficient , transparent, efficient and very, very friendly. I would also like to point out that Shawn Kondori was also very helpful, knowledgeable and informative through our Finance process. Thank you everyone!

bmad

4 de mar. de 2016

First good experience at a car dealership. The salesmen (Russ Ellis and Gene Russel) were extremely professional, not trying to oversell or upsell anything, and very knowledgeable and thorough with explaining all the answers to my questions. When I decided I wanted to purchase the car, the process was really efficient and fast. Definitely recommend coming here if you're interested in their cars.

Laker Matt

4 de mar. de 2016

David Gonzalez made the whole buying process seamless. Great facility with even better staff. This is my second car from this dealer, and it will not be the last. Give these guys a chance. before other dealers.

LoboOC

1 de mar. de 2016

Kevin Marlowe is the man. No nonsense, got me in the right car at the right price. He even moved my license plate frame to the new car for me!!! 90 minutes total!!?? A winner

poteidaian

1 de mar. de 2016

I am a convert - I won't be satisfied driving anything other than a Mercedes. Nor will I ever settle for anything less than the type of exceptional customer service I received from MBLN.My sales consultant Ray sacrificed his day off to help me pick out a beautiful car with an equally attractive price. Everyone at this dealership is professional, courteous, and genuinely nice. I will definitely come back here in the future.

RobertT

26 de feb. de 2016

Thanks to Steve/ Mario and Nelli for our Sprinter purchase. The whole process from determining a unit to signing the contract was a pleasure. Thanks guys, you have a customer for life.

alilabelle

24 de feb. de 2016

cyrus is truly one of the nicest people i've ever met in my life. i just purchased a car for the first time and at first the process felt so daunting. it's such a big commitment and can be unexpectedly emotional. but cyrus really listened to me, searched for exactly what i wanted, and worked hard to get me down to a price that i could fit into my budget. over the few days that we were in communication i never felt pushed to make a decision...i really felt like he was on my side throughout the whole process and i trusted his honest judgement. thank you so much, cyrus - you made my first buying experience such a positive one.

Smart Buyer

24 de feb. de 2016

Dealer was patient as he guided us through the lease process. Professional staff. Beautiful dealership with excellent services. Not the first time I've purchased from this dealership, nor the las

lawrenceyang26

23 de feb. de 2016

I came to Laguna Niguel for an used car in stock. There was almost no wait when I arrived. After a test drive I figured the car I came for wasn't the best fit for me. Bernie Mendez helped me analyzed my options and picked the one I bought later. The whole negotiation and buying process was very smooth. When I was done with the paperwork, the car was already waiting there, washed with a full tank of gas. Bernie and other staff are all super helpful and friendly. This is my most hassle free car buying experience ever!

Hapakroberts

22 de feb. de 2016

I have to say that Carson Helton at Mercedes Benz of Laguna Niguel was great to work with. He helped me find the car I wanted and took away the stress of looking for one. He is very personable and knowledgeable about the cars. If you plan on buying a car, call him. You won't regret it!! He even delivered ythe car to me! Now that's great service!!

DrM

17 de feb. de 2016

I was online searching for a certified used Mercedes-Benz. MB of Laguna Niguel captures your phone number and calls you to make an appointment to see the car of your dreams. They act like they want your business! I worked with Bernie Mendez and he went out of his way to be courteous and make the deal with my numbers. He was the best-he listened to what I really wanted and made it happen. Friendly people all around. Really happy with this dealer!

Ruby

1 de feb. de 2016

Thank You Ray and Ramsay for this wonderful experience at Mercedes-Benz of Laguna Niguel. I love my new Cla250 and I'm very impressed at the service given at this location. 5 stars for going above and beyond for your customers!!!

daygreene2421

31 de ene. de 2016

The people at Mercedes of Laguna Niguel are TOP NOTCH. RAY was our salesman and I can say he went out of his way, walking in the rain to make sure we got the vehicle we wanted. I would definitely recommend Ray and the team at Mercedes Benz of Laguna Niguel to anyone looking to get a great deal and become a customer for life :) We searched around to three other dealers and were in relationship with another mercedes dealer for the last seven years and RAY in one transaction changed all of that LOL. See you in 30 months!!! WOO -HOO I love my new E- Class!!! NO drama or pressure sales just real numbers!

Craig CPA

31 de ene. de 2016

Steve Turner was a fantastic salesman! Super friendly and super knowledgeable and a superman! Great in many ways made our car buying experience fantastic! Great follow up by dealership to make sure we were happy!

johnG

25 de ene. de 2016

I went to MB of Laguna Niguel after seeing a 2012 ML350 on the internet I was interested in. I had the good fortune of having Steve Turner greet and assist me. He was knowledgeable, professional, and zero pressure. Between Steve and manager Gary, I came away with a deal that I'm very pleased with. I will be recommending MBLN to family and friends.

Tonwen

24 de ene. de 2016

I leased a Smart Car from this dealer three years ago. I have always felt creepy dealing with buying a car. I just absolutely hated so much as stepping foot on the grounds of a car dealer. No so at Mercedez-Benz of Laguna Niguel. My experience then was the most pleasant, comfortable car transaction I have ever had. I was greeted like a visiting friend and treated politely. This may not sound like much, but let me tell you, I have been treated so badly by other dealers, I will never EVER buy another Toyota in my life. My lease was processed quicker than any other experience I have ever had. The person who handled my lease, Russ Ellis, stayed in touch with me throughout my lease. If I had a question, I got an answer. If I needed something, I was helped right away. I was so happy with my lease that I waited until a week before my lease was up to show my nose at the dealer again. I was expecting to have to jump through a bunch of hoops to get the car returned and get a new lease. Russ took me out on a test drive in a new Smart and I felt like I was driving a completely different car. He talked with me about different options, and as it turned out, it was going to cost me just a little more per month to buy a new Smart car than lease one. They offered me a loan I never expected to be able to get, and treated me as a valued customer even though I drive a very inexpensive car compared to their other vehicles. They have a monitor in their showroom with "VIPs" (customers) who are there that day, they open the door for you when you approach the showroom, and offer you water or coffee. They greet you warmly and treat you like a real live human being and not someone to exploit. I doubt I will ever buy or lease a care from anyone else. Thanks Russ, for all of your help with my new baby. By the way, I have name my new Smart Prime, "Optimus" (as in Optimus Prime... get it? *laugh*).

bunfel1

18 de ene. de 2016

Jane Choi was very professional and thorough in helping us out with our MBZ purchase, from inception, to follow up calls to lo jack installation. She is a true professional.

Donna+Mike

18 de ene. de 2016

We went to Mercedes-Benz of Laguna Niguel because of the great selection. We were fortunate to have met Ho Yi. He is a true professional who genuinely wanted to make a fair "deal." Not only was he extremely knowledgeable but he was low key and delightful to work with.We couldn't have had a better experience.

AMG GTS John

17 de ene. de 2016

Bernie Mendez, internet sales manager did a terrific job of getting me the exact car I wanted - an AMG GTS. He helped me through the ordering process making sure I got exactly what I wanted and kept me abreast of the car's manufacture and shipping status. Bernie was communicative and interested and took plenty of time to explain everything to me regarding how the car worked. I got a great deal and recommend Bernie highly!

car buyer

15 de ene. de 2016

Both Ward Church and Erwin Artacho delivered great service and exactly the car we wanted. The negotiations were straight forward and forthright. The car was delivered to our home in a timely manner.

barry

12 de ene. de 2016

I met with Steve Turner a month earlier and he made me a good offer on a used 2014 ML 350 but I decided to wait and consider the new GLE model. Steve had spent time with me and answered all my questions. Later I saw a new 2015 350 ML and Steve helped me decide that was the right car for me. Very happy with my new car.

smc123

11 de ene. de 2016

I just leased my E400 coupe here and had an amazingly smooth car buying experience. David Gonzales was awesome! I went in looking for a different associate but they weren't available. David made us feel welcome from the moment we stepped in. I wanted to test drive a few cars and he was so patient and really took the time to show us around. In the end, we drove off with the car we really wanted. I highly recommend this dealership.

jforce

10 de ene. de 2016

I had the best buying experience at MB Laguna Niguel! Bernie Mendez was the one who helped me get my dream car.I was looking for a pre-owned car but I ended up buying a brand new one! Bernie was persuasive but not pushy, friendly and very nice in general....there's something in him that you can't say no. I so love my car and the staff at MB Laguna Niguel especially Bernie made it happen! Thank you.

Neener Chaffe

8 de ene. de 2016

We bought our first car from Kevin Marlowe in 2008-a E350, then again in 2011-a CL500, and recently we bought 3 Smart Cars, he has made every deal a JOY=his personality is made for helping clients choose and buy a new car!

Lupita Gar

6 de ene. de 2016

My experience at MB of LN was great. I was greeted as soon as I walked in. I was assigned to Bernie Mendez which he was very helpful in understanding what I was looking for. Bernie was able to answer all my questions and concerns. He was able to explain differences in car models. I know car buying can be frustrating but at MB it was quick and easy, I was shocked at how fast the process was. I recommend MB of LN to anyone looking to buy a new car.

bought a new car -very happy

6 de ene. de 2016

great friendly service - dealt with a great salesman named Hakan O who not only had great knowledge , experience BUT most of all great patience ! Pricing and car selection fit my needs perfectly . First time Mercedes owner and had a great experience all around !met my pricing budget and needs !

WayneG

5 de ene. de 2016

Working exclusively with Gene Russell during the sales process was an excellent experience. No pressure, straight answers, in depth knowledge of the car I wanted and of competitive models. I felt like I got a good deal when I bought and I feel that Gene is truly interested in my satisfaction long term. Would be happy to work with him next time. Working with Jane Choi in finance was pleasant and very efficient. Excellent team.

Moe B

5 de ene. de 2016

I wish I could rate this dealership higher than 5 stars. This, by far, was my best car shopping experience. I have bought and leased many different cars over the years. All those times had one thing in common...I hated them all. The haggling, the attempts to sell me options I didn't need, the exhausting hours of being shuffled from one person to the next as if they managed to wear you out you would agree to anything, BUT Not Here...this was awesome.From the minute I entered till I left with a car in my name (less than an hour), I was struck with everyone's friendliness, straightforwardness, desire to serve and ability to get me just what I needed. When they gave me their first price (I had done my homework) I took it without wasting a minute in negotiating because it was more than fair, actually the majority of time was spent driving the car and learning things I didn't know. I was helped by Russ Ellis and Erwin Artacho, two of the best sales persons/managers I have ever dealt with. We were even greeted warmly by the general manager Pat Bolter. They even sent a driver on New Year's Day all the way up to LA where I live to bring me down when it was time to pick up my car!!!!I'm so glad that I finally found a dealership I can enjoy and trust doing business with (no buyer's remorse here). Not only will I not go anywhere else, I will surly refer all my friends to it.

barini

4 de ene. de 2016

This is the best Mercedes-Benz dealer. I got my second Mercedes here and they are simply the best. All staff personal from main desk to car wash people. Great experience as they will made you feel as a valued customer. A especial thanks for people who made it happen Carson Helton, Erwin Artacho and Kevin Galaviz, if you want to get a new car, please talk to this team, they are the best! Thank you.

katforet

4 de ene. de 2016

What an amazing buying and overall customer experience at Mercedes-Benz of Laguna Niguel! My boyfriend and I came in on a Saturday afternoon with the intentions of test driving the GLK, and no intentions to purchase that day. Upon walking inside, we were promptly and warmly greeted by Mark Hansen, who, as it turns out, could not be more a pleasure to do business with. Mark completely aligned with our agenda and swiftly carted us to the GLKs and GLCs (the new GLK replacement). We test drove both, Mark answered all of our questions and happily sent us off with the information we requested. After running numbers that night and determining our bottom line, we returned the following day, again pleasantly greeted by Mark and feeling that MBLN welcoming experience. (I should note here that we were not bothered by MBLN from the time we left to the time we returned; something I really appreciated since we were upfront about our plans to return.) Mark, of course happy to see us again, understood our bottom line (and the time crunch we were working under with plans that evening) and worked extremely hard to get us there and, after some option adjustments and a couple rounds of negotiations, he got us there!The car we settled on was not on their lot, but at a nearby dealership, so they sent someone to pick it up while we met with Jane Choi in Finance. Working with Jane was another great experience. We were upfront about our interests (or lack thereof) and she had us in and out of Finance in record time such good timing that the car was still an hour away, so we decided to come back the following day. When we came to pick up the car (detailed and badges removed per our request), Mark showed us every bell and whistle and graciously customized every setting to my liking (for example, adjusting the height of the liftgate for my shorter reach).Every interaction with this dealership was first class and I would highly recommend doing business with MBLN to anyone! Of course, I havent needed service yet, but I get the feeling that all dealer relations here are held to the same high standards ;)

oc-carbuyer

4 de ene. de 2016

We originally planned on going to another dealership to get a great year end deal, to our dismay they weren't offering the price we wanted. MBLN was nearby, so we decided to go over and try our luck here. We were pleased to find the car color, model and most importantly price we were looking for. Hakan was easy to deal with and made sure everything we were getting was up our alley. Definitely would recommend!

stugomer

4 de ene. de 2016

I have owned 36 MBZs, 5-911s, and 5-BMWs (never again) with Russ Ellis being my MBZ professional hands down. Russ listens to what you say on all aspects of the vehicle (what you like/dislike), and ensures that your MBZ is the right fit. He listens and assesses your financial needs and gets the right lease or buy fit. If MB Laguna doesnt have exactly the car you want Russ will identify it thru the VPC (vehicle preparation center), or trade with another regional dealer the bottom line is that you will get what you want, in a very timely manner.

Afterburner321

2 de ene. de 2016

After visiting two other dealers, closer to home, it became apparent Luguna-Nigel is the right choice. This dealership has my highest recommendation....I wouldn't go anywhere else! When you go, be sure and ask for Kevin Marlowe.....he easily is the best I've ever worked with. Kevin knows the cars, makes a great deal, and is truly one of the "good guys"....I wouldn't work with anyone else!Roger Walker

SmartyCar44

2 de ene. de 2016

Just bought a smart car! Tim our sales guy was professional, courteous, passionate about selling cars, and easy to work with. He made our experience one we won't forget! Jane the finance lady had a great sense of humor. We'd totally buy from them again and refer our friends.

Donnie

1 de ene. de 2016

I bought my second E-350 from Steve Meade... Great guy and he doesn't play games. Good luck with your new purchase and give Steve a call.

Ginny C

31 de dic. de 2015

I got my first C320 in 2001 from this Mercedes Benz of Laguna Niguel with their reputation and service for past almost 15 years I come back to the same deal again.It was a great experience with Tim Rhine when we walked into the door.With his knowledgeable explaination the new C300 in a very detailed way, and I love the car. We worked out an excellent deal with him.I definitely will recommend Tim Rhine to my friends in the future.

Mike T

30 de dic. de 2015

I believe that the key to a great car buying experience in the Sales Representative and for us it is Tim Rhine. We were a customer of this dealership for a number of years, but moved away for a variety of reasons. We then met Tim in early 2015 and he EARNED our business by being knowledgable and friendly and was able to work with management to provide us pricing and customer service that we were very happy with.We returned in December of 2015 to lease another car and the experience was just as good, if not better! We were pleased with the entire experience, which included working with Ramsey Jerome, Finance Manager. We will be back.

ritagr

30 de dic. de 2015

The best experience purchasing a new car. No sales pressure to purchase. Curtious and very helpful sales person. Wonderful facility with complimentary coffee and other drinks.

Yalan Z

28 de dic. de 2015

Bernie helped us twice in leasing brand-new E350. Bernie is the best!!! Bernie is straightforward, no-nonsense and gave us the best deal straight. Never attempted to trick us to add anything unnecessary. He is patient in answering all of our questions and also efficient to get us the car we want. We highly recommend Bernie.

Louay

24 de dic. de 2015

It was time to return my lease and get a new car. My family lives in Laguna. My wife and I decided to stop by and just test drive a car with no intention of getting car from an OC dealership since we live in LA. That sure changed after we got onto the lot. Tamer Fanous came out and said hi to us immediately. Gave us space as we discussed what we wanted and then took us on the best test drive. He was not too intrusive but showed us the cool features in the new car we got. He actually made the drive better and made us want the car. He was super attentive and informative that we ended up getting the car from them and not in LA. He delivered on all his promises. No back and forth or trying to sell me something I did not want.Tamer was great and I hope he never leaves, so when it comes to the next lease, we get to deal with him.Overall, it was a very clean and beautiful facility. Cant wait to come back and get my car washed there to hang out in the lounge

my car

24 de dic. de 2015

I have bought my 2016 C-300 From Mercedes-Benz of Laquan Niguel, all Mercedes-Benz have the same inventory, therefore Dealership itself is not that important the important is the person or Sales person who you are dealing with. I am from San Diego and I have lots of choices to buy my car but I picked Mercedes-Benz of Laguna Niguel because of Mr. RAY HASHEMI who goes extra Miles to make you happy, I highly recommend Mr. Ray Hashemi to buy your mecedes-Benz with confidence

wendy&jay

23 de dic. de 2015

We went to Mercedes Benz of Laguna Niguel not really expecting to walk away with a car that day, In fact, I waited in the car while my husband shopped the lot. But Kosta did a REALLY good job of listening to what we were after and met our needs. Kosta does an exceptionally good job of listening to everything we said and the information we gave him. We left the lot to eat and he called and didn't mess around - he gave us a very clean offer that we felt more than comfortable with. We drove back to the Dealership and purchased the car. Kosta is very good at what he does and did a great job making us feel heard, respected, and it was the best experience we have had with purchasing a vehicle and we have bought from Audi, BMW, Ford, and Lexus in recent years. We are 100% satisfied with the experience and with our gorgeous car. Thank you Kosta and Ramsey for making the experience not only painless, but enjoyable too.

a_winters

19 de dic. de 2015

I visited Mercedes-Benz of Laguna Niguel with the hopes of making a great deal on a C250, and not only did I get a great price, but I received fantastic service as well from my salesperson Mark Hansen. I would recommend this dealership and Mark for all your Mercedes-Benz needs.

Judymol123

18 de dic. de 2015

Had MB for over 25 years and this dealership is by far the best all around. No high pressure and good service. Kevin Marlowe, our sales Rep made the process easy , breezy. Would highly recommend him.

nicole sebring

15 de dic. de 2015

Going into my second lease, I was nervous the process wouldn't go as smooth as my first; you always hear those horror stories once they've got you hooked! However, Tim Rhine, my sales manager, catered to my every need and went to bat yet again for me. He knew price was a major factor for me, but also knew my personal love with the c250 coupe and it's high end amenities. His partnership is authentic and is the main reason why I will continue to drive a mercedes-benz for many years to come. I 100% trust his judgement and know that he genuinely cares about my well being, in addition to his many other returning clients. A huge thank you to Tim and the entire staff at MBLN for their continued 5 star service.

pamelamsmith

14 de dic. de 2015

On 11/20/15 we came to Mercedes-Benz of Laguna Nigel and purchased our 2012 S550. We knew what we were looking for and had financing from our credit union. We had even agreed to a price beforehand if we liked the vehicle when we arrived. The facility is gorgeous and the young ladies who greeted us were super accommodating. After seeing the vehicle and test driving it, we decided to buy. However what started out to be a great experience ended there. We had been extremely clear from the start that we had our own financing and did not want to apply for anything but after some prodding we agreed to do a 10 day option contract so that we could take the vehicle home that evening (instead of returning the next day with a check) with the condition that we were not applying for new financing. Shawn Kondori the finance manager hid the fact that he reapplied for a auto loan with our credit union and when asked what he was doing he told us he was only submitting the needed docs to the credit union. We found out a couple days later when we saw the credit inquiries. We called and emailed Shawn several times to address but he never responded. We cancelled his application and finished our original loan application. Adding to our terrible experience with Shawn, the dealership did not take care of everything on the vehicle before we left and we have had to return to the dealership twice to address :-(After no responses to emails we sent certified letter on 12/11/15 to the General Manager Pat Bolter and the General Sales Manager David Kim in order to resolve the dishonest behavior of Shawn Kondori and the lack of customer service regarding issues around our purchase. We are currently waiting for a response.

Alexs

25 de nov. de 2015

I have one to this dealer several times since is near where i live, and this is the first time they assist me in a professional way, from the moment I enter to the dealer to the moment I left, a very professional Sales Representative named Cyrus had the courtesy to provided all the information I needed and to follow up on it with out any pressure, that professionalism made me get a Car from him.Thank you Cyrus

Pj54

25 de nov. de 2015

Andre Javardian was very helpful and receptive to our requirements and needs. We felt very comfortable with him which made our purchase a positive experience. We will recommend Andre and MBZ of Laguna Niguel to our family and friends!

derrekostr21

24 de nov. de 2015

Rarely does anyone walk out of car dealership feeling that they had a great experience, especially when you're trying to negotiate a deal with a hungry infant, 2 year old and 4 year old. Our salesman Kosta "Russian" redefined the car buying experience for my family and I. He treated our kids like family and worked hard to meet our expectations to get us into a car that fit our budget. Kosta's humor, work ethic and most importantly PRICING won us over. We couldn't have asked for a better experience from a salesman who is clearly the best in the business. Thank you "Russian"!

Henrycars

20 de nov. de 2015

Kerry Sullivan was excellent!Frienfly professional and quite knowleagebleAfter looking at cars the experienceWas so pleasanrThat i leaased 2 carsThey made it easy and effortless

the man I love

17 de nov. de 2015

David is an extraordinary human being, loving, kind and compassionate. He is laid back and easy to work with, and immediately put us at ease. He is extremely knowledgeable about the Mercedes products and led us to just the right car for our needs. I would recommend him to anyone looking to buy or lease a MB. I previously purchased an E-320 from MBLN and their attitude and service is outstanding, in addition to being a beautiful facility.Thank you David for making this an enjoyable experienceNorman and Barbara

Rebecca

2 de nov. de 2015

I communicated with Bernie and he was responsive and clear. When I arrived at the dealership, all I had to do is sign and drive. Bernie made my husband and I feel like family and He has earned my business for life. Mercedes Benz of Laguna Niguel is an amazing facility with great people. I will recommend Bernie to all my family and friends. Thank you Bernie!!!

Schneeds

29 de oct. de 2015

My wife and I want to Thank Mark Steuber for facilitating an extremely pleasureable experience in or recent purchase of our beautiful "New " 2013 GLK350!! From the moment we pulled up Mark's easy style, low key approach to listening to and addressing our needs made the whole buying process -Fun!! Upon purchasing the car & being entertained by Finance Manager Ramsay for an hour ( an enjoyable experience in itself) Mark picked us up in our beautifully detailed GLK and spent over an hour with us going over all the features! Upon leaving he noticed my 1985 380SL that I bought previously from Mission Imports (before relocation and new name across the freeway) & provided me with a Star Sticker to get complimentary car washes( I hope I don't get Mark in trouble) .In closing, we enjoyed working with Mark and are excited about joining "the 5- Star Family". Greg & Bernadette Snyder

Troy1244

29 de oct. de 2015

Great first time purchasing experience at MBLN. Wayne was very thorough and helpful in finding the perfect MB. Great customer care and would highly recommend this dealership to anyone!

Sailor-d

29 de oct. de 2015

Russ Ellis and his team consistently deliver amazing service and make the car shopping process seamless. Makes it well worth to drive down from Manhattan Beach to get away from the shakier dealerships in LA.

Doug

28 de oct. de 2015

It typically takes me months to purchase a vehicle after endless research and reviewing specs/price/inventory/details online. Then I drag my wife to the dealers to peruse what is available locally, while simultaneously searching online via AutoTrader, eBay, and a multitude of other sites. By the time I test drive and begin the negotiation, I know what I am looking for and the "fair" (more later) price I am willing to pay after I get pre-approved at my CU. I stopped by MBLN with the plan to vist three MB Dealerships in OC as each had the car I was interested in. As we walked to the used car lot, Andre approached us with a smile and a welcoming introduction. He asked what my interest was, and immediately knew the exact spot it was sitting. While I looked over the vehicle, my wife was pointing out all the "minor" blemishes and stating her opinion. Each one Andre took mental note, but also acknowledged her comments. As we were preparing for the test drive, Andre took the meticulous time to point out key features, both convenience and safety, to insure when we got behind the wheel, we would have a comfort knowing what the vehicle offered and at least how to drive it. This is a huge plus as many associates would just sit in the back (if they let you drive at all) and leave you to your own to figure out how to drive the vehicle. Then we entered the beautiful facility of MBLN! Clean, Immaculate, Organized, Fashionable, Structured, and did I say clean! Very Impressive!! ***** Andre escorted us to his "private" office, not like your competitors that sit you at a desk in the middle of the showroom floor, he provided us with water and made sure we were comfortable. After a couple of negotiations, we agreed on a "fair" price, one that is acceptable to the consumer, and provides a reasonable margin for the dealership. All are happy. Wait, its not over yet. Andre did not hesitate to handle the "minor" cosmetic issues mentioned by my wife. Your competitors exact words the night before were "I don't know what you expect as you are buying a used car". Same year, same miles, same model. Really---not cool competitors. The purchase process from this point was also relaxed and organized. There was no excessive waiting, no tension, no delays, and Andre kept us informed of what to expect (and stayed with us) during the entire process. We were again very impressed. Andre also committed to contacting us later to be sure we were happy with the purchase and also to answer any questions we may have had. He surely did, on the spot, not only did he call me, but since he knew the vehicle was for my wife, he called her as well, and made an appointment for her that fits her schedule, not the dealerships. Nice! I buy quite a few vehicles over the years, and not only am I impressed with Mercedes Benz, (we upgraded from the C-Class), I am now a member of the Five-Star MGLN Family! Thank you Andre!!! (sorry--four star below on the price as we consumers always want lower)

Proud parents of ML and GL :-)

26 de oct. de 2015

In sales and marketing, words mean little unless your customer returns to you... With so many dealerships and competition around, it takes a lot more to return to the same place twice.... In our case, it was a no brainer, as our purchasing experience with Kosta, buying the ML at the beginning of October, made it very easy for us to go back two weeks later for our second car! What can I say? - we knew what we wanted, we've done our research and our readings, we've compared cars, but at the end of the day you still rely on the Sales Person to know his stuff. Kosta's knowledge and resourcefulness that came from years of experience - made the difference! I loved the feedback we were getting on the latest-greatest. I also appreciated the no-pressure atmosphere, the win-win deal, the thorough process of closing with all options explained to us so there's no hidden anything... and at the end, all these details contributed to us returning to the same dealership and to the same Sales Person! Would I recommend Laguna Niguel vs any others - in a heart beat, and to ensure you get the best deal there is - do yourself a favor, ask for Kosta, the Russian guy!

AMY G

24 de oct. de 2015

My purchasing experience at MBLN was an exercise in patience for Bernie Mendez and Dustin Norman. Why? Because I test drove the CLA in late 2013, but didn't actually buy until last Thursday (10/22/15)! Yes, they had to wait two LONG years to get my business. I started out with Bernie back in 2013 then Dustin in 2014 and I worked closely with both of them this year to not only find my elusive car, (I had a ton of specifications that I HAD to have on my car) but to negotiate the price as well. I did it all online with them ahead of time. They were there for me every step of the way and despite how picky and difficult I am as a customer they never faltered. This past Thursday when I went in to sign all of the paperwork Bernie made it so easy. It was quick and painless, two words I never thought I'd use when describing what it's like to buy a new car. Bernie was patient and friendly through the whole process, as was Dustin (I worked with Dustin a lot-----he is GREAT). Thank you, gentlemen, for managing to give me a car buying experience that redefined the car buying experience for me---a seemingly impossible feat. Well done.

GaryP

21 de oct. de 2015

Best place in the OC to buy a Mercedes. Great pricing and great selection. This is my 5th purchase from them and have always been very satisfied with the car choices and the delivery. I always work with Steve Hall and Justin Campbell and they will work hard to make you a fair deal. I am in and out within 1 hour for the paperwork and the deal is done! I like the no-pressure environment and the friendliness of the staff. Jane Choi in Finance was also very helpful and explained all the terms and conditions of my deal in detail. You can trust them in the service department too. Edgar Ceniceros is the service manager with many years of service experience.I highly recommend this dealership.

dianeroma

16 de oct. de 2015

After reading all the positive reviews, I suspected that some of it is fake. When we arrived, I told my husband that at some point, someone will irritate me and I'll walk out. Boy, was I wrong!Before we even got to the door, David Gonzales greeted us with a warm smile and cold water. I told him I wasn't sure what to get but that I didn't want a big car. He was friendly, helpful and explained everything about every car I test drove. The paperwork process and negotiations were so painless that it didn't feel like we were at a dealership. My new car was washed, ready and waiting by the time we did the final paper signing with Jane Choi. Every single person I met at this dealership was friendly and made us feel welcomed. David arranged for a guy to come to my house and set up the garage opener with the new car. He also arranged for additional time to explain more of what my car can do. It's very high tech and I won't remember it all. Luckily, David is available to help if I have questions.This was the BEST experience buying a car! David Gonzales is the guy I'll be coming back to when I get cars in the future or when anyone I care about needs a car. A huge plus is that if you buy your car here, you get free car washes! Yaaay!!! If there was more than 5 stars, I would give them to David Gonzales!!! Great dealership with amazing staff!!! Bravo!!!!

Mercedes1

16 de oct. de 2015

Our 6 month shopping experience finally ended as Kosta helped us find the right car for us. His service and efforts were excellent and we will recommend him to our friends and family.

JayH

15 de oct. de 2015

My wife and I have always wanted to build an adventure vehicle for day trips to the beach and for long road trips to new destinations. The vehicle of choice was a Sprinter and thanks to Steve and his team they made our dream come true! Steve, Nelli and Mario were all involved in the sale of our 2015 MB Sprinter 2500 high roof cargo. We visited the dealership numerous times and never felt pressured by any of them. Nelli was more than accommodating by showing us numerous vehicles on the lot and explaining other options that were available with the different models. Steve made the purchasing process pain free and said buying the Sprinter at MBLN has now just started a long lasting relationship with him and his team. Steve said if there was anything I needed or any questions that I had he would be there to assist. Sure enough Steve emailed me the day after our purchase to see how we liked the vehicle. Obviously we love the vehicle and I also had some questions about it. Steve went above and beyond to help answer my questions and take care of us! Thanks to Steve and his team my wife and I are starting an exciting chapter in our lives with our toddler and new adventure vehicle in the making!

gracie

14 de oct. de 2015

Bernie Mendez is professional, patient and will work with you and your needs. I am very happy to say it was pretty painless and I drove home my new MBZ a few hours after meeting. :)He and Mercedes-Benz of Laguna Niguel are highly recommended, they will not disappoint.Grace ShaverSan Juan Capistrano, CA

Alexa S.

12 de oct. de 2015

Was in looking to get into my first car, the CLA. I was assisted by Ho Li, ho basically laid out everything perfectly, the car, the cost, the timing and was super knowledgeable as to all the questions I had. Great overall expereince and will definately use him again.

Tracy Young OCCE

6 de oct. de 2015

We just leased our second car at MB Laguna Niguel, and plan on purchasing a couple more from them in the next few years. Gerhard Jurinek has helped us on both transactions. He has been phenomenal to work with and everyone else we've had contact with at the dealership has been great. And whenever I've had a question about the car or something needed to get done, I can call Gerhard or take it to service and they take care of things quickly.We bought a Tahoe a year ago and the difference between that experience and the experience at MB Laguna Niguel is like night and day. For that reason alone, I think there's a really good chance that we'll only be driving Mercedes Benz cars in the future.

renrh

6 de oct. de 2015

I have purchased three cars from this dealership and have had the dealership also perform all my service. They have created for me the best car experience I have ever enjoyed, particularly Ray Hashemi who has been honest, fair and considerate of my wants, needs and wish list items. I often recommend this dealership for anyone looking to buy an MBZ, and after my latest purchase, I will continue to do so with sincere enthusiasm.

The Wilhelms Southern California

5 de oct. de 2015

Our buying experience at Mercedes-Benz of Laguna Niguel was very positive. Sales Representative Kevin Galaviz was professional, extremely knowledgable in regard to the features and operations of the cars, kind, and patient. Erwin Artacho, manager, was easy to negotiate with and very complimentary of our business. John Maxwell, finance manager, handled all paperwork quickly, efficiently and with a smile. We highly recommend this dealership.

Halim123

4 de oct. de 2015

I had a great deal and most adorable customer service ever. Literally it took me about 30 minutes to test drive the car and finish the deal. They beat Fletcher Jones price and exceeded customer satisfaction by so far. Thank you Russ

mb031162

29 de sep. de 2015

Russ Ellis and the entire team at Mercedes-Benz of Laguna Niguel were outstanding. This was by far one of the easiest transactions involving a new car that I have ever experienced. I was in and out of the dealership with my new Smart Car including all documentation complete within 90 minutes. The entire Customer Service experience was second to none and their is no doubt why they are one of the premier Mercedes-Benz Dealerships in the US.

golfergal

28 de sep. de 2015

We came to this dealership as they were the ones with the car we wanted. No one in San Diego County could get it for us. We worked with Bernie Mendez and it was a pleasant experience. He was professional, knowledgeable and had a good sense of humor - something we all need when you are purchasing an automobile as it can be an ordeal. Want to thank him and Steve Lim for making it as pleasant as it could possibly be.

mb

24 de sep. de 2015

Mike Marotta went above and beyond in helping me get into my Smart car lease in one Saturday afternoon. Since by the time we finished the paper work, the dealership has closed and the car needed a wash. He arranged the delivery of the car to our house the next day saving us 50 miles driving from city of Orange. Mike was patient, courteous and knowledgable of the product. We would recommend doing business with him.

pabramian

22 de sep. de 2015

Ray Hashemi helped me purchase the perfect C250. I'm in love with it and the process was smooth and professional. Even though I was buying a little C250, the service I received felt like I was buying an S65. Overall great experience and I can't wait to buy another car from Ray and MB Laguna Niguel. Thanks!

Jarrynfarve

22 de sep. de 2015

I was looking for a particular interior color for my MB and Tim Rhine went beyond what was asked and found the car that I wanted. He also provides very good after-sale service. Highly recommend Tim to anyone who wants to have a pleasant car buying experience.

Gracegig

17 de sep. de 2015

Ward Church was wonderful. He made the entire buying experience easy, fast and efficient. His customer service surpassed many that I have had in the past. I would recommend Laguna Niguel Mercedes Benz to everyone and I would say to definitely see Ward!!!!!!!

amleon2006

17 de sep. de 2015

Arnold Alix helped me. He listened to what I wanted, and gave me exactly the car I wanted and the payment as well. He calls me to follow-up the next day, and calls me back every time I have a question about my car.I highly recommend Arnold and his dealership to those seeking a Mercedes Benz.

Dice

16 de sep. de 2015

Mike Marotta went above and beyond in helping me get into my fully loaded C350 MB and he exceeded all of my expectations.. He went out of his way to get me into a car that I didn't think that I could afford and walked me through the whole process. I would recommend him to anyone who is looking to buy or lease a Mercedes-Benz, he will find you the perfect car with a comfortable payment. An awesome experience all the way around!

titusm

13 de sep. de 2015

I've been eyeing an E wagon for some time now, and when I was ready to purchase, it was difficult to find exactly the one I want as inventory is low for the 2016 models. Russ Ellis was able to locate the exact vehicle I wanted and negotiated the price online. I'm not sure how much work went behind doing the dealer trade, getting the sales manager to agree on a price for the vehicle, but once we came to the agreement online, all I had to do show up and sign docs! How awesome is that? No awkward negotiations at the dealer, no "let me see what else we can do to agree on a better price" or walking away disappointed because I didn't get my car after spending time at the dealer like my experience at Fletcher Jones. Jane Choi in the Finance Department was also great when completing the final paperwork for the car. I have to say that our experience at Mercedes Benz Laguna Niguel has been amazing, from our first point of contact, until the final handshake and even after we got the car home, Russ and the crew at MBLN have definitely provided 5 star service. I would not hesitate to recommend him or his dealer to anyone!

ToyotaMama

9 de sep. de 2015

We were looking for a used SUV this Labor Day Weekend and knew that MBLG might have a well cared for trade in or two. We weren't sure how low the prices would be though. After all, MBLG is a fancy dealership with top of the line cars. Well, we were pleasantly surprised by the selection of quality used SUV they had; Audi, Lexus, Jeep, Toyota, etc. Magically, they had exactly the car we were hoping to find, with low miles, in the color we wanted, and on sale! We test drove it and were impressed with the immaculate and well cared for vehicle, as well as the politeness and no pressure atmosphere at the dealership. Our salesman, Mark Stueber, was low key, patient and polite, as we made our decision. He even stayed late so we could take a second test drive. Our kids were happy waiting in the beautiful lounge which has a tv and toys for kids. After reaching a deal (calmly and quickly), we were escorted to the Finance Department, where John Maxwell wowed us with his lightning fast, and efficient, financing. This guys must be the fastest and most talented finance guy in the west!! As we left, Mark escorted us out and reminded us that we should stop by sometime and take advantage of free car washes for life (of the vehicle, of course). Wow! And it's not even a Mercedes. We love our shiny new (to us) Toyota Sequoia! Thanks, MBLG!!

LIFE FLIGHT MEDIVAC

5 de sep. de 2015

David Kim,is the consummate professional,he and his team should be training other franchisees how to conduct such professional operations.This team makes this a spectacular customer experience..

nooshad

31 de ago. de 2015

Went to check our lease options for a new Mercedes. Met with Ray and had a great experience. I would defiantly recommend him to friends and family. Great experience! Everything was fast and efficient.

douglasos

31 de ago. de 2015

Everything from pre-sales to the test drive to closing the deal (including going through finance, which in my experience is the least pleasant part of the buying process) was excellent. Jessica Siangco was very helpful and knows well the MB cars. Thanks for making it such a nice buying experience.

drboniface

30 de ago. de 2015

This was a memorable experience from start to end for me and my family. We will be a customer of Mercedes-Benz of Laguna Niguel for life.

kathy5

28 de ago. de 2015

My daughter and I went to Mercedes Benz of Laguna Niguel to purchase a car. I have to admit that I was dreading the whole car buying experience, but our salesman, Kosta Spektor, quickly put my mind at ease. As my daughter said, "Kosta went above and beyond" to help with my purchase of my Mercedes GLK 350. I want to make sure that Kosta Spektor gets the highest and best review possible from me and my daughter.After the sale, he continued to keep in touch and was ready to help me with any questions I had.I can't say enough good things about Kosta Spektor at Mercedes Benz of Laguna Niguel. It is a great dealership to do business with ( I have been a customer for almost 30 years).

lucychai

25 de ago. de 2015

My visit to the dealer is great, Bernie is a really good salesman, he help me a lot. He is professional and friendly, also very knowledgeable and never pushy just for a car sale. I was fortunate to have Bernie. Thank you! Bernie, you are the best!!

Sybil,mata22

25 de ago. de 2015

My visit to this dealership was amazing Bernie Mendez was my salesman and he was amazing! His customer service and knowledge of the car I was looking at and wanted was more than enough. Iam also in sale's in a high end Boutique so I value customer service to the highest standard, this will be my dealership from now on and I will recommend my client's to this dealership.

Ariana7654

24 de ago. de 2015

Kevin helped us out, and was very friendly and helpful. We had an amazing experience thanks to him. I would highly reccomend this dealership. Great service!

Niko&may

22 de ago. de 2015

Arnold Alix has been our salesperson at Mercedes for the past 11 years. Wherever he transfers from dealer to dealer we bring our business to that dealer just to have him help with our car needs. He has always been very helpful and professional . He is also very knowledgeable and never pushy just for a car sale . In addition he never fails to satisfy us with excellent customer service which is why I'm giving him a five star rating . I would highly recommend him to anyone looking to purchase a car.

Frank the Tank

22 de ago. de 2015

First off, I was directed here by a good friend. Boy was I glad I came to Mercedes-Benz of Laguna Niguel. I dealt with Internet Sales Manager Mike Marotta. Mike treated us like royalty, knowledgable, professional and not pushy. I recommend dealing directly with him. No nonsense, see Mike!

MBLN Buyer

21 de ago. de 2015

Sales guys are excellent and friendly. It could have been 5 star if we had better service from finance. It was disappointing that finance staff didn't care about customer other than trying to sell extra packages.

Patrickambrosio

20 de ago. de 2015

Hi to All, It is with pleasure that from my first phone call to the purchase experience and the follow-up feed-back; it has been a five(5)+ Star Plus car process for me at the Smart Center of LN! I was fortunate to find on the internet the car of my choice, and from the optimistic phone call that confirmed the inventory was in still at the dealership, I made the long drive from San Diego to Laguna Niguel for the Smart Car that I was looking for. It was worth the almost 2 hour drive/with traffic to be greeted in a cool and welcoming showroom that had people still ready to see me in quick-response time; as I was 15 minutes early of my appointment. It was because of the welcome that I got from a dealership manger and from Mr. Ho Yi that allowed to get the process started by getting the needed insurance data e-mailed to him from my insurance carrier. I then was impressed that first inspection of the Smart Car, Mr. Yi was very informative to my concerns of the Smart Car Features that were new to me as features I have not used in cars, like the USB charger for cell phones that was in the glove compartment. A feature I did not realize the Smart had, until Mr. Yi took the time to explain and some of the Smart Car unique features. As I moved to the Sales Dept., I was met with a very impressive sells closer, Mr. Shawn Kondori that explained the many options with clarity that allowed the purchase transaction to go very quick, but not rushed into a sale. Mr. Kondori was kind and professional to even discover we both have lived in Germany for a number of years and we chatted in German for time to time, Das war spass! After confirming all documents and payment, the Smart Car was driven by me back to San Diego all in just a few hours! I was pleased driving my new Smart Car - ForTwo all the way back in San Diego. I want to express my appreciation to all of the MB of LN dealership team for all of their attention and time. Sincerely, Patrick J. Ambrosio, Treasurer to the Educational 501(c)(3) DOD FED GLOBE

motohibbs

18 de ago. de 2015

After getting frustrated with the arrogance of the local BMW dealership I decided to stop in MBLN to see what they had and how I would be treated, this is now the 5th vehicle I have purchased from them. Bernie Mendez is my go-to guy, he is straight-forward to deal with and always has a great attitude. Additionally, the Service Department here is unmatched. Within seconds of pulling up someone is there to help you, as well as have your loaner car ready. These people know how to take care of their customers, it's like the Four Seasons of car dealerships!Mike H

Clay S.

15 de ago. de 2015

Mark Stueber was extremely courteous, professional, and the ultimate reason for us choosing Mercedes over BMW. We are very happy with our new ML 350 and will look to Mark for all our other auto purchases in the future.

Lucky

15 de ago. de 2015

Tim Rhine not only found me a great C300, he also ensured to work me a great deal for the car I wanted. The home delivery experience was amazing. Living 70 miles away almost kept me from getting the car at MB Laguna Nigel but Tim secured the deal by dropping it off to my house and doing the paperwork at home. I love my C300, there isn't anything I don't like. Drives amazing and feels amazing. I now look forward to my commutes. Love it! Thank you, Tim,mom are the best!!!!

Maria G

13 de ago. de 2015

Recently purchased a GLK 250 Kosta the sales person was super professional and helpful in helping us whit this purchase super happy with our vehicle and service at Laguna Niguel Mercedes benz thank you Kosta.

Maria

13 de ago. de 2015

Andre Javardian will go out of his way to help us find a car, No Pressure, So Professional. We havepurchases a few cars from him and will not go any where else. I would recommend my friends tohim. Thanks for all your help!!

martyv

12 de ago. de 2015

Ray Hashemi was very helpful to help us choose the right cars for our family. We can recommend him to anyone interested in a new Mercedes Benz. No pressure and total professionalism.

Rose

11 de ago. de 2015

Mercedes Benz House of Imports is within 5 miles of my house but I chose to drive 45 minutes to Laguna Niguel for my purchase. This facility is outstanding. The customer service is phenomenal. I had such a poor experience with House of Imports that I was a little reluctant to even choose a Mercedes. I loved this car so much though so I decided to give another dealership a chance. Mercedes Benz of Laguna Niguel won me over and they did it with their amazing sales associates Steve Hauser and Mario Garcia. They really went out of their way to make sure my MB experience was top notch.

t_bautista

9 de ago. de 2015

This is the 2nd Mercedes Benz we have purchsed from Laguna Nigel. The facility is beautiful and you're always greated by the most friendly people. My wife an I had had stopped by and was welcomed by Clara Ramirez. Clara was very warm and knowledgable, she had taken the time to listen to our needs and made recommendations based on our budget.

Jana Williams

6 de ago. de 2015

I have purchased 3 cars from MB-Fletcher Jones but I wanted to give back to the car dealership that supports my charity. I am a volunteer and board member/Valiant Women for Mission Hospital so I decide to take a drive to Mercedes Benz Laguna Niguel. I could not have been more happier that I did. My husband and I arrived and were greeted by a very professional and intelligent salesman -Ward Church. He showed us the two cars we were interested in with knowledge and no pressure. He was a breathe of fresh air. We also enjoyed the fact that the place wasn't crowded with a lot of people and salesman. We could relax and really get to know the cars we were interested in. The next day we drove to MB-Fletcher Jones to look at what car colors they had in the G-Class because that was the car we had decided on. It was so busy there was no parking on the lot so a parking attendant told us to park on the street. We walked around saw some colors then ended up back to see Ward at MBLN. We had an excellent experience in the finance department and Ward made the sale a delight. I am looking forward to having my car serviced with MBLN and touches basis for a free car wash, a cup of coffee and to just say "HI"

Chris

2 de ago. de 2015

My wife and I recently purchased a car from MBZ Laguna Niguel. Ho Yi was our sales agent and spent one week, 3 visits and multiple calls from my wife and I and he couldn't have been easier to work with. He never pressured us at anytime to purchase the car and simply allowed us to make the decision when we were ready to make the decision. He was very helpful with all of the options on the car and financing. By the time we agreed to purchase the car, Ho finalized all of the details so that by the time we sat at the finance table, all details were worked out and it couldn't have been easier. If you are looking to purchase a MBZ, go see Ho Yi at Laguna Niguel.

Shawn K

1 de ago. de 2015

My family has been leasing cars from this dealership for many years now, and have had nothing but great service, amazing quality, and pleasure from the staff and their wonderful cars. We specifically had the pleasant experience of working with Ray Hashemi, who was extremely knowledgeable and helpful when it came to picking and leasing our cars. Ray was not only friendly and easy going, but he was also able to accommodate our exact desires when it came to the perfect vehicles for us... it was almost like he knew EXACTLY what we wanted in our cars. When you work with Ray, the normally dull process of finding a vehicle that suits your exact needs is less mundane and actually enjoyable. Throughout all of the multiple cars we have leased through Ray's assistance, every single process was comfortable and time efficient. Working with Ray has been so easy that we could not imagine working with anyone else. I highly recommend going to MBLN and specifically working with Ray Hashemi. Your experience will be comfortable, simple, quick, and overall just enjoyable.

mrbrph

31 de jul. de 2015

I was in the market to purchase a new SUV, but wasn't really decided on which one. I test-drove a couple of cars before going to MBLN to test-drive a 2015 ML350. Both Jessica S. and Ronny M. were so patient during the whole decision-making process which was interrupted by unexpected health issues that needed immediate attention. Ronny quoted a really nice price for the car I wanted, but just to make sure I was getting the best deal, I reached out to Fletcher Jones to see what they would offer. They didn't have the same car as the one at MBLN, but offered a more expensive one for $1000 less than what Ronny quoted me! I was ready to commit to this offer, but after I sent an email to Ronny about Fletcher Jones' price quote, he texted me that they were willing to give me the same car for another $900 less!! SOLD! This is my first Mercedes Benz, and most likely won't be my last from MBLN. Not only was I given such an amazing deal, but the people at the dealership are all so friendly and greet you with a smile (Erwin, who wasn't directly involved with my car purchase, came to us while we were waiting to introduce himself and asked if we needed anything). Even the assistants, Holly and Alexis, were so kind during their calls to confirm my appointments. We also love the comfortable and spacious lounges. As the last customers of the day, we stayed until 10:30pm, so THANK YOU to Ronny, Jane (finance), and those who washed, cleaned, and gassed up my beautiful new ML350 so late on a Friday night! I absolutely received 5 Star Service at One Star Drive!!

Volt0514

30 de jul. de 2015

I recently leased a C300 from another dealer back in May. My brother saw my car and he asked me to find the best deal I could get. I immediately scoured the internet and corresponded with every internet sales manager! I must have talked to 6-7 dealerships and let me tell you, Russ Ellis was by far the best! He was straight-forward with our negotiation and was diligent with helping me find the right car. It took us nearly 2 months corresponding back and forth and finally found the right car for my brother.My brother and I went to MBLN around 5pm this past Sunday to close the deal but unfortunately Russ was not available. I was a little weary that our trip would go to waste since Russ knew all about the terms I wanted and was afraid that nobody knew about it. On the contrary, they knew all about my emails and terms I wanted. It was just a matter of my brother test driving the car and if he liked the color! We were introduced to Cyrus. He assured us that he knows about me and that Russ had the car put away in the back so that nobody sees it! He pulled the car up and showed my brother the features and then test drove the car. After we came back from the test drive, my brother said he wasn't set on the color and options that came with it. Cyrus was patient enough and suggested that we look around their lot for the right car! He took a golf cart and drove us to the back lot and walked around for about 2 hours to find the right car. When my brother finally made his decision, it was already around 730pm and the dealership was already closed! But Cyrus and his Sales Manager, Erwin were so accommodating and stayed longer to help us bring the car home. Thank you Russ, Cyrus, Erwin, Finance Manager and the guys that stayed behind to wash and gas up my brother's car!

BIGBEN

27 de jul. de 2015

After visiting other Mercedes Dealerships in the area, This was a breath of fresh air.. Mark Hansen with the assistance of Cyrus Moatavedi were very professional with a warm approach.. NO pressure or tricks.They did not need 5 managers or executives to complete the deal...The dealership is very comfortable and affords you the ability to focus on the task.....Mark and Cyrus were GREAT....Once the deal was done to our satisfaction we were taken over to see SEAN, the credit department Manager, He continued the GREAT customer Service....again warm and friendly with the professional approach..I would definatly recommend this dealership and will be a customer again....

Shelly

27 de jul. de 2015

My husband and I had a great experience purchasing our new vehicle! Our sales person was Arnold Alix. Arnold was very gracious and professional. He made the entire experience seemless from start to finish. We had a dinner engagement and were short on time, Arnold expedited us through. I would highly recommend his services.

KP

27 de jul. de 2015

It was a great experience to deal with the sales people from MB Laguna. Ray was great, treated me and family with respect, provided excellent service. It was so easy to deal with him and his colleagues. This is my third car from MB Laguna.

jsminoc

20 de jul. de 2015

Third MB from MB Laguna Niguel and second car leased with AWESOME salesman, Ray Hashemi! We have owned and leased a variety of vehicles over the years. Our experience with MBLN and Ray Hashemi in particular is by far, THE BEST! Ray asked all the right questions about what was important to us in a vehicle, what our price point was, and took the time to make sure we found the right car for us. From start to finish, the process was fluid and seamless. We are so confident in Ray, that when our lease is up, we will be going to back to him for our next MB. We wouldn't think of going anywhere else! Thank you Ray!!!

Masy

19 de jul. de 2015

Mercedes-Benz of Laguna NiguelBuying a car is not easy , but at MBLN every person was amazing. From the sales person which I was lucky to have Keven Galaviz to his manager , even the finance person , they were all so helpful, honest and respectful . It was THE BEST car buying experience I have ever had. I live in Irvine and I could have gone to the dealers that were closer to me but I choose MBLN and I am so glad I did. They are the best.

Tom

18 de jul. de 2015

My title (above) is not normally associated with any car buying experience, but Laguna Niguel is "different" in so many ways. We worked with Joey, the ultimate professional. The deal was fair, and the experience was painless. Went back the following week, for the "free" car wash, and was pleasantly surprised, again. To a person, very professional and personable. The waiting lobby was very comfortable, the coffee was perfect, and plenty of reading materials. Was on my way back home in less than an hour!The S550 is the nicest car I have ever driven!Tom Rolls

maxfieldw

18 de jul. de 2015

What a great experience! Dave Noble is the Best.We worked with David Noble and we couldn't be more pleased. He's the best I've ever worked with! David was easy going, understood our needs, was patient as we looked at different models and options and made us feel like part of a new family. We went in on Saturday afternoon on a whim and test drove a car. Then returned an hour later and to complete the transaction. He and the team stayed late to ensure we were treated like rock stars. Dave set us up expertly and he really knows his product line. There was never a hard sell and we felt very comfortable throughout the process. We are excited to drive our new C300 and to be part of the MB Laguna Niguel family. Another shout out to Ramsay Jerome in Finance. Ramsay was on top of the paperwork, explained things thoroughly, and we built a nice rapport. Again, never a hard sell and he genuinely cared about earning our business.We have gone back to dealership a few times and everyone has treated us like family! Looking forward to a long relationship with MB Laguna Niguel.

Tawfikul

13 de jul. de 2015

Clara was excellent throughout my parchese of Mercedes. She explained everything beforehand, during and after the purchase. Very friendly, understanding, well behaved, smart salesperson. Surely, will recommend friends or families.

Renee1

10 de jul. de 2015

I had forgotten how special thencustomerbservie is! I had my last Mercedes 15 years ago and with the purchase of my new one I remember how great the Mercedes experience can be. Kosta was exceptional at his job. Guess that explains why I left with my beautiful new E330 convertible! Shawn in financing made giving up my money as painless as possible :). Can't wait to stop in for my car wash every week.

Eunice

9 de jul. de 2015

I was talking to different sales associates at different dealers and ended up at Laguna Niguel. Great and efficient service, meet my demands and was willing to followup after the purchase. Salesman, Ho Yi was on point and made the purchase process a lot smoother and faster. He answered all my questions and concerns both in person and over the phone.

Oscar

8 de jul. de 2015

My family and I have been customer of MBLN for over 14 years because of their exceptional service from the time that we either purchased or leased a car, through the time that we took our cars for service and to the time that we went back to return our cars to purchase or lease a new car. This time we were helped by Joey Stokes and the service that she provided us was beyond what was expected! She was extremely honest and did whatever that was needed to get us the best deal on both ending the existing lease and leasing a new car. We highly recommend her and people like her are the reason that we keep on going back to MBLN. We have to congratulate MBLN management for having people like Joey on board.

Annie

5 de jul. de 2015

I went to Mercedes Benz of Laguna Niguel last week and had a great experience working with Ward Church. A very knowledgeable, patient, and a wonderful salesman. I wanted to buy a CLA 250 and he explained all the car features and answered all of my questions regarding the car so patiently. The staff guided us through the process and everything went on so smooth and easy in less an hour. I went to couple of other Mercedes dealers before buying my car but I ended up at MBLN for their amazing service and great staff. I will definitely continue my work with them.Thank you so much MBLN!

CEA

3 de jul. de 2015

My business is literally 1 block away from a M/B dealer but because of reputation I went to Laguna Niguel for my new Sprinter purchase. From start to finish it took all of a few hours. Nelli was extremely helpful with all the paperwork and once that finance stuff was completed she and I decided on a time frame I could pick it up later that night. Then not more than a moment later the phone rang with news Nelli was sending Mario down with all the paperwork for me to sign and deliver my new Sprinter. Laguna Niguel is definitely a place I will visit again for my M/B needs.

chris

29 de jun. de 2015

Our sales consultant, Carson Helton was wonderful. He was very helpful, friendly and really went above and beyond to help us. Jane was also very nice. Love our new car. Very satisfied withe the whole buying experience. Carson was truly exceptional. Would definitely but from him again.

CLS550

29 de jun. de 2015

The CLS is a difficult car to come by with certain colors re the interior. Keven Marlow has been our sales guy from the get go, about 4 or 5 previous cars. We went to Kevin and ordered the CLS 550 which was to be made in Germany, special Order. Keven walked us through the process and we are now the proud owners of the CLS. Mercedes of Laguna Niguel is more than a five star operation from the buying process to the servicing process. I would vote it a 10 and will continue to buy/lease our cars from LNM. I give Keven a 10.

JMarin

28 de jun. de 2015

Steve Hall was great to work with! It was a quick, easy and a painless experience. I wouldn't go anywhere else for a Mercedes Benz especially after making Fletcher Jones my first stop and being completely taken advantage of because I was a first time buyer.

schusterm3

21 de jun. de 2015

MBNL is an awesome dealer! I have leased or bought a lot of cars over the years. Many of them high-end, and MBNL was absolutely fantastic to deal with. From the time I contacted them to the delivery of my car, the entire process took less than 20 hours. That is Incredible! Bernie Mendez is extremely honest and will do what it takes to get the deal done. I asked for NO GAMES and that is what I got! I will buy again from Mercedes Benz of Laguna Niguel! Thank you for the incredible experience.This is the ONLY dealer you should go to to buy a car and ALWAYS ask for Bernie!

YeseniaV

20 de jun. de 2015

Went in yesterday to purchase a pre-Owned car that I saw online. Ray Hashemi helped me throughout the whole process! He was super nice and worked his magic to give Me a good deal which I being a mother of 2 and my husband disabled very appreciate it! He made me feel comfortable and Made me feel like he was on my side its not just business. Everyone was super friendly. Definitely recommend Ray Hashemi on your next vehicle purchase and Mercedes Benz of Laguna Niguel! Drove off with my beautiful car at an affordable price!

hazmatj

19 de jun. de 2015

Bernie Mendez from Laguna Niguel was exceptional in assisting me with my recent purchase of my C250. For years I have dreaded buying cars and more often than not would get immensely frustrated in the process. However my experience with the Mercedes-Benz of Laguna Niguel would be vastly different. Bernie took the time to assist well above and beyond what I could have expected. First of all I dont live near this location and so trying to ensure the vehicle I was interested in there would still be there when I arrived. He not only ensured that it would be but also had answered all my questions before I even left. This enabled me to help determine without driving almost 2 hours if this would be valuable use of my time. When I arrived Bernie assisted me in then showing me the vehicle in question but also 2 others like it to ensure I would be happy with my choice. From there it was it was smooth sailing. We took the vehicle for a test drive and then went to the office to review the vehicle. There was no haggling or issues with discussing pricing. Bernie was straight forward and had all the options clearly laid out in preparation for me. It was a quick and easy decision as a result. I was then take to financing and to finalize all my paperwork. There I was fully informed of every detail of my loan and warranties. They were informative and detailed with how everything worked.Lastly two requests that I feel were taken care of exceptionally. First I arrived in a rental car. They told me to leave the rental and that they would take care of it. This blew my mind!! I had just been in accident the week before and my life was in bit of disarray. I could not believe that they would help with this as this is certainly not within the scope of purchasing a vehicle. Second, I was buying this as surprise for my fiance. I missed the chance to get the key chain from the store before they closed but Bernie first thing the next morning overnighted my choices!! I was able to pick her up from the airport in the new car with her gifts!!!This is a truly special place to buy a car and has remarkable people there to are real and not some pushy salesman. If you are looking for a great experience...look no further!!!

MB user

18 de jun. de 2015

Joey Stokes is a great sales professional.She made my buying experience a real pleasure.Very informative, precise, knowledgeable, and pleasant.I will recommend her to all my friends.Thanks Ms. Stokes, Great Job. Fast Service. No waiting. I will be coming back.I would like to also mention Mr. Kondori for his professionalism and great service. Very informative and knowledgeable.The person who brought and prepare my vehicle also did a great job. Sorry I didn't remember his name.

Author

17 de jun. de 2015

Went in for routine service on my 2-year GL, a few weeks later walked out with a 2015 GL. Lease. This is my 3-Rd car from MBZ of Laguna Niguel. Russ is knowledgeable, precise and considerate. Takes all his time with his customers. Big dealership with small dealership feeling. In 2004 my husband & I purchased an ML from John Maxwell now in the Finance Dept. I was happy to work with both of them this time around since my husband is no longer by my side. Made it very easy for me to understand the process. I love the ML and GL series! Great dealership! Will be back again!

Arne

17 de jun. de 2015

I came to buy a used ML and I left the dealership with a brand new ML 250 BluetecTop of the line Service from the internet sales department

LLL

17 de jun. de 2015

Best experience I have ever had in purchasing a car. My last car, I paid cash and it took 3 hours. at MBLN it took, what seemed, minutes. I found the car I love, and the next thing I knew I am driving away in it. Wayne Herbert, my salesman, and the staff were all kind, helpful, and knowledgeable. I would highly recommend anyone who is in the market for a new/used Mercedes to shop here.

Tommy & Sonia

13 de jun. de 2015

Excellent buying experience and services. Our Sales and Leasing Consultant, Cyrus Moatazedi, went out of his way and stayed late to accommodate us with a good deal on the 2015 B-Class Electric Drive. He even delivered the car to our house the same night. The final paperwork with the Sales Manager Jane Choi is fast as well as providing knowledgeable options that we can select for the car. We would definitely be purchasing the next MB from MBLN again.Tommy &Sonia

Michelle

11 de jun. de 2015

I would highly recommend Bernie Mendez at Mercedez Benz Laguna Niguel. He went out of his way to help me select my vehicle and provided outstanding customer service. He also continued to help me with my vehicle needs after I purchased my car.

Shannonchoi

8 de jun. de 2015

My dealer, Ho Yi works so fast and hard. He saved our precious time and made me meet my goal at the same time!I really appreciate his support. I highly recommend Ho Yi if you need Mercedes. He is very nice and experiencedo about Mercedes!Thank you Ho again!

Jenna

7 de jun. de 2015

The address is 1 Star, but I'm giving MB of Laguna Niguel 5 stars! My husband bought our 1st Mercedes from Costa the Russian, 2 years ago from another dealership, and he kept in touch so we knew where to find him when it was time to get a new one. His reputation definitely precedes him, and I appreciated his "everything is no problem" attitude, and professionalism. He and Tony, the sales manager, really worked the most amazing deal, and I truly feel they did the best they could for our personal situation. Even finance was easy and I can't tell you how much I appreciate that!

RAD

6 de jun. de 2015

Bernie Mendez is a 20 on the scale of 10. He did a great job of managing the process with integrity and in a straightforward manner. I am his customer for life. This is the second car purchased from Mercedes Benz Laguna Niguel.

sunny

5 de jun. de 2015

Costa is the best. He's professional , and make it not so stressful. Ask for the Russian if you want the job done right. Thank, Sunny Moseley

suongchau

5 de jun. de 2015

My experience with buying the GLA-Class MercedesatMBLN was enjoyable and satisfying. What I like most about this sale transaction with Russ Ellis is honesty and quick. My husband put in a bid for the car that I want and Russ responded within a few hours. After a few days locating the car, we came to test drive and process the loan paperwork. We test drive and got our car and the loan paperwork process within 2 hours. It is the fastest and relax experience that I ever had with buying a car and that was because Russ honor this deal and the financing service gave us the loan rate that we want. It is the first time ever that I have bought a car that I don't feel that I am paying for features/options that I don't need and want. My husband felt that he got the best deal for the car since Russ is the only one who agreed with the bid. Russ is also very knowledgeable with the feature and how the car runs so he told us ahead of time of what it would feel like when we shift gear.

Ann B.

4 de jun. de 2015

I think what we experienced atMBLN should be the only experience anyone should get. Carson, who managed the entire transaction over two days made our experience pleasant, informative and personalized. We initiated our transaction via eMail exchange by defining our very specific requirement. I must give MBLN team an extra point for listening and keeping the transaction tailored to what we communicated. We spent around hour and half on first day and left the dealership with an offer which we did not even feel we needed to negotiate. Carson was just professional, transparent and candid. We did not go with a mind-set that we will be offered something which we may not be able to refuse. Carson understood our dilemma and we mutually decided to sleep on it for a day.By next day afternoon we decided to go with the option, sent an eMail to Carson, scheduled an appointment and by 8 PM we were on our way with our new B-Class, our first Electric. Carson managed the entire transaction from top to bottom. I think this is a key reason for MBLN's success. The Internet Sales management team seem to be very informed and focused on customer service. Finally Shawn made our paper work process easy, clear and easy.A truly five star experience.

TToma

4 de jun. de 2015

I had a great experience at the hands of Mark Hansen.I had just spent the whole morning going through selling my previous car privately so last thing I needed was a headache trying to get a new car. I had been looking around, before selling my car, at various makes and models so I was done with the dealership experience by now. Mark however made it simple and painless to get the car I was looking for; and I actually enjoyed my time at the dealership. I'm now happily leasing and driving a new GLK 250, and I am happy about the gas it will be saving me.

LNBenzc300

3 de jun. de 2015

Great experience headed up by Kevin Galaviz. He is knowledgeable, patient, and a great salesman. The process was smooth and easy, I was in and out in less then an HOUR! That is unheard of, the day long trips to buy a car are over with. Give Kevin a call, and he will make it quick and painless. Also I got a great deal. I owed over $12k in damage and overages with mileage. Plus $4300 in negative equity on my trade it. And Kevin got the dealership to work out a great deal. They ate all of my fees and costs and got me in my dream car! LOVE my 2015 C-300!! Thank you Kevin and of course Ali (Sales Manager) for all your hard work on getting this deal done. I am a LN Mercedes customer for life. Thank you!!! 5 STARS!!!

Robwood123

2 de jun. de 2015

I had a very pleasant experience purchasing my new Mercedes with Mark Steuber he was extremely professional , friendly and he tried to accommodate my needs as best as he could. I would definitely recommend not only the dealership but also to look for Mark. Best RW

LML in LN

1 de jun. de 2015

Hi Joey,As you know I have been extremely skeptical and dreading of working with car dealers, until meeting you and working with you over the past two years! I've been sitting in my new car going over the features and loving it, after the pleasurable service from you. I truly appreciate you working hard in asking what I needed from MBLN, and making me feel comfortable and confident with this decision. You will only receive rave reviews from me about taking such good care of me, and get the highest recommendation to my friends and associates. It was truly an enjoyable process for me!!Warmest regards- LML

Tony M.

1 de jun. de 2015

Hello Jessica,A short note to let you know how much I enjoyed working with you, I appreciated your professionalism and certainly the knowledge you possess regarding the S class and all the new options and features that come with the new S class model. As you know, Ive been driving Mercedes for over 30 years, leasing a new MBZ every 2 to 3 years. Ive leased vehicles from just about every MBZ dealership in Orange County over the years, once even had one drop shipped from the Bay Area. My experience with you was clearly extraordinary. Your patience and determination to get me into the car I wanted was remarkable and I must add a truly enjoyable experience. It is refreshing to work with MBZ representative that is knowledgeable in every aspect of the lease transaction and happy to spend over two hours not only explaining and setting up the new features and options in my S class but also the mbrace app on my IPhone. Finance Manager, John Maxwell (nice guy) made finalizing the paperwork, professional, quick, painless and a no stress, simple process. As I shared with you with a firm handshake and thank you before leaving the dealership, It was the best lease and delivery experience Ever. A genuine Five Star experience. Ive already shared my experience with friends and colleagues who will be contacting you in the near future. Thank you!Best Regards,Tony M.

repeatcostomer

31 de may. de 2015

We test drove two models with Gerhard on our first visit before we knew if my old car was totaled. He followed up with me during the week and was diligent without pushing. when we decided to buy, the process was efficient and friendly.

rlm40

29 de may. de 2015

I highly recommend Ray Hashemi to purchase your next car from. He took all in consideration and worked the numbers to fix my expectations. I had shopped another dealer, whom I had done my last lease with, and Ray beat the deal and offered expert information about the C300. I am very pleased with the service and would return for cars in the future.

Kiketo

29 de may. de 2015

We are very happy with the help they gave us costa Russian explain step by step buying process and his a very nice person and very good sales guy. I see you soon for my next car.

Bonnie

25 de may. de 2015

I have been dealing with MBNG for over ten years, and always with Amir. I lease, so we connect way in advance of the lease ending, and it has always been a sheer delight!!!

Ron H.

22 de may. de 2015

Duke helped my wife and I when we came in to lease our first Mercedes and at the end of our lease my wife fell in love with her car and decided to purchase it at the end of our lease. Duke was there again to make the transition to becoming a owner seamlessly in every aspect to make it happen. When we are ready to purchase another Mercedes Duke will be our go to person. Ron H.

Zahra h

21 de may. de 2015

I was shopping around for leasing a car, but i wasn't sure that what kind of car i went to MBLN and meet Steven Hall, he tried to help me and convinced me to lease a C300 which i really liked and he offered me with a huge discount and made my deceision so easy.The procces of leasing was so fast that i couldn't imagine.Now i' m so happy and loved my car, and for sure with the service i got from Steven Hall i recommend MBLN to everyone .

Amanda8

17 de may. de 2015

I have worked with Ray on my last 2 cars from Mercedes laguna niguel. He is the best! He provides an easy stress free experience buying a car and really goes over the top in giving the very best service. He really worked with me too make sure that I got all of the amenities and exactly what I wanted in a car at a price I was still comfortable with.

Wendy

17 de may. de 2015

5 Stars for 5 Star service! Costa actually LISTENED to what I did and did not want in a car...narrowed it down to two great choices and had me in a gorgeous Certified Pre-Owned in under three hours start to finish! Wayne helped me with all the latest technology on the car and I was on my way! This is my second car purchased from MBLN and I will recommend them to everyone! From the car wash guys to the receptionists in the lounge to the workers you pass in the hallway everyone is friendly and helpful...Keep up the 5 STAR job'

happyMBowner

17 de may. de 2015

I just traded in my Lexus and purchased a brand new GL450 from Ray Hashemi at MN Laguna Niguel. It was a wonderful, easy experience. Ray was very helpful, answering all my questions and showing me the car. I would highly recommend him, Ramsay Jerome in Finance and the dealership. Very happy to be part of the MB family.

Wei2869

14 de may. de 2015

Excellent service A+++ Communication, recommended to all... Thank you Ray, Im so happy to deal with you!!! Hope to deal with you again! Thank you for an easy, pleasant transaction! :)

Shot2

14 de may. de 2015

I started my search via the internet. Found a couple of vehicles at MBLN. Was contacted by Bernie Mendez the internet sales manager. Worked w him throughout the entire process. He was very knowledgable about the vehicle, the service department, and the entire operations of MBLN. If he didn't have the answer he said that he would find out and he always followed thru. He was very patient w me as I am slow shopper. I test drove cars for two weeks and took another week to make the final selection. After I purchased the SL I returned several times for opeating questions. Bernie and the other staff members always helped me out. I also checked out the parts and service departments. The staff there appear to be professional and their prices are competitive. Anyways if you are in the market for a MB, this is a good place to shop. Regards,

blakesarah

12 de may. de 2015

a typical biat and switch by one of the sales managers {andy towns} i had brought in my true car pricing through USAA and they are the dealership on the certificate. when i had called to make sure that the vehicle was still available from the vehicle that i had built online at the USAA website. Andy had told me that yes it was still available and that they would 100% honor the USAA/ true car pricing. so i went in the next morning and paid cash for the vehicle but he said at that time he was not going to honor the pricing and if i want the vehicle then your going to pay the price that i tell you. so we are off by a little over 700 dollars so i sign the docs and he would not even deliver the vehicle to me.thats after i had requested for him to. so i left the dealership with absolutly no understanding of any of the functions of the vehicle. since then true car paid me half the difference and the dealership was supposed to pay me the othee half and to date never has. purchase Febuaury today its May 12 2015 NO INTEGRITY ON THE DEALERSHIPS END!! even Mercedes Benz USA had spoken with head person at that dealership and they said that they would take care of it. talk is sure cheap.last thing to mention the dealership is making the customer sign a non export agreement which is against DMV and also holding title if you pay cash and the window sticker which are both against DMV rules or laws Its when you buy a GL 450 black on black or white on black with pano roof

Kirra

12 de may. de 2015

We recently went to Mercedes Laguna Niguel to trade in my c-class and upgrade to a larger car. Mark Hansen assisted us and was so polite, professional, and helpful the entire time. He made sure we got what we wanted and ensured we left happy. It is always a good experience at this dealership.

quedulce19

11 de may. de 2015

I was having car troubles for a year with my Chevy suv and decided it was time for an upgrade. I went to the Mercedes dealer with only the intention of comparing prices and looking for future purchases. I ended up driving away that same day (short hours later) with a new 2015 Mercedes Gla. Owning a luxurious car such as a Mercedes was always a dream. As an educator, I am grateful to be able to afford a luxury car and the purchase experience was wonderful and pleasantly fast. My auto dealer Bernie Mendoza was amazing! He is personable, good-humored, and genuine. He made the experience pain-less and made me feel at home. As I was ready to drive away he said "Welcome to the Mercedes family." A statement that resinated and made me feel prideful. I am a very satisfied customer and will highly recommend that my friends and family replace their cars with a Mercedes. Thank you soooo very much Bernie Mendoza!!-Happy new Mercedes owner

Igor

4 de may. de 2015

Over the weekend I tried 5 different luxury cars from 5 different luxury brands and the best experience I had with Mercedes-Benz of Laguna Niguel. Carson was extremely helpful and very professional. He gave us a tour through the whole facility including service department. He answered every single question I had, I had a very nice test drive, he patiently explained and showed me every car feature and gave me the best deal on brand new E350. The whole process was just an awesome experience.

Jason

2 de may. de 2015

Kevin helped me with the purchase of my new ML350 and lease return of my C250. I would say the purchase process was simple, straight forward has hassle free. I would recommend to give it a try here. They are willing to negotiate and help.

crystal

30 de abr. de 2015

We recently purchased a GL 450 and had a great experience with the whole car buying process. Rare, right?! This was all due to us having the pleasure of working with Costa. AKA the personable, knowledgeable, super tall, slightly funny Russian. With Tony's help he was able to give us an unbelievable deal. We could not be happier with our new purchase. We look forward to working with them again for our future needs. Costa and Tony are a true asset to Mercedes-Benz of Laguna Niguel.

sweet ride

30 de abr. de 2015

Joey Stokes, VIP Manager, has been so valueable due to her "product knowledge, integrity and professionalism. We are a 5 time return client which with each experience it as been better than exceptional

ZakAttack

30 de abr. de 2015

Was looking for an additional car for the family and randomly came across one at the nearby MB of Laguna Niguel. Long story short, Russ Ellis made the entire process seamless and easy. These days the car buying process can either be a dream or a nightmare, all depending on the quality of service and professionalism you receive from the dealer/seller. Not the case when buying a car from MB Laguna. Russ, Gary, and Andre are a great group of guys and highly recommend working with any one of them. Even though the used vehicle I purchased wasn't a Mercedes, didn't make a difference because they were still just as professional and courteous just as if I were buying one of their flagship models. My family have been loyal customers of MB of Laguna for quite some time, and in light of my recent experience, I will most likely be one as well. Thank you guys.

j3

29 de abr. de 2015

I got what I want and I'm so happy going home with the car with me. Transaction was very smooth and easy. Good people and always supportive of what you need. They really know what they're doing.

Nazanin

26 de abr. de 2015

I went to mb laguna for my second mercedes c class. The first time, Tim Rhine helped us and he was very friendly and patient. I was very satisfied that the second time I asked for him again. I had a great experience again. He was very patient and it was obvious that he cares about his costumers. The way he treats you shows that he is not there just to sell a car but to make it a good experience for you. If you ever want to get a mercedes , mb lagune is the place and Tim Rhine is the right person to go to.

DPK

23 de abr. de 2015

Andre Javardian was a true pro on customer service! I would highly recommend him for anybody in need of a new or used car! Keep up the good wok!Sincerely Daniel Kemp

CLAbuyer

21 de abr. de 2015

Working with Gene, Steve, Shawn and Edwin made the process smooth and rewarding. Thank you all for your team effort, I heart MBLN. Best Mercedes dealership in Southern California

SallyEMalek

15 de abr. de 2015

We bought our CLA250 yesterday...I have to say that this was the most pleasant experience buying a car that had exactly the options we looked for all over San Diego. This is all because of Ray Hashemi, one of the most honest and friendliest salesmen we ever dealt with. He really worked hard with us and was never pushy to get us the best deal that made this a very pleasant experience. If you are looking for a Mercedes go to MBL and ask for Ray, I will definitely recommend both the MB Laguna dealership and Ray to all my friends and family.

Han123

11 de abr. de 2015

Do Not Trust These guys...especially Mr Edgar C who is the service manager. I bought my Sprinter van in June of 2010 less than 5 years ago. I have 96k miles on now but they do not want to honor my 5year/100k warranty for a failing glow plug. These glow plugs fail on a consistent basis and have already had to replace 7 or 8 times since I purchased my van in June of 2010. All have been covered under warranty which is part of the Emission law in the state of California. They now tell me that another dealer had my van in March of 2010 and that is when the warranty coverage started! Say what?? Why wasn't I told this when I thought I was buying a brand new vehicle back then?? Scammers I tell ya. I don't remember exactly who sold me the van, but he is no longer at the dealership and I cannot find his info.

jant

3 de abr. de 2015

I will always purchase my new car at Mercedes-Benz of Laguna Niguel!I recommend contacting Gerhard Jurinek to provide you with excellent service. He is beyond the best sales representative I have ever had the pleasure of working with. The entire team at the dealership is very welcoming, accommodating, efficient and give you such a great deal! They make purchasing a car simple and provide excellent follow-up and service. I will continue to recommend Mercedes-Benz of Laguna Niguel to all my friends, family and business associates. There is absolutely no other dealership that can compare to Mercedes-Benz of Laguna Niguel!Thank you Gerhard Jurinek for superior service!!

rwysmier

31 de mar. de 2015

We brought our business to Mercedes Benz of Laguna Niguel after having the pleasure of dealing with Ray Hashemi. He was a non pressure type sales person who provided honesty and a thorough working knowledge of the Mercedes brand. My wife was thrilled to take delivery of her 2015 MLK 350 equipped the way SHE wanted it. Its amazing how a family owned dealership still provides the personal touch to a purchase especially the Mercedes brand.Thanks Ray Hashemi for your excellent service

Faraz

25 de mar. de 2015

I just leased a C class from these dealership for a second time few days ago.. Tim Rhine helped me again and I like my choice so much.. Such a friendly and honest person and we leased the car for a good price.. Also the maintenance service was great during these 2.5 years when I had my first car leased from this dealership.. Thumbs Up.

CLS

23 de mar. de 2015

After a really, really bad experience at MB in Carlsbad, I drove North to Laguna only to receive over-the-top exceptional customer service. What can I say...patient, knowledgable, kind. I love any man that says: "no problem" and "I'll take care if it" and then actually follows through! Thanks Carson!

rr49

16 de mar. de 2015

Ask for Steve Hall!! After being a long time Fletcher Jones customer, my father and I decided to randomly check out Mercedes-Benz of Laguna Niguel last night since it was close by. We were helped by Steve Hall, who provided us with the most excellent service. He was very knowledgeable and very patient in working with us. We have never been satisfied enough to finish up a deal on our first visit to any dealership, but Steve was more than willing to work with us and he went above and beyond to work a deal to stay within our price range and get us into the perfect car. The deal went quickly and smoothly, not a long, draining process like our previous car-buying experiences. We've never had such a wonderful car buying experience before. We went home with a new E350 with every option & color that we wanted. Steve was an absolute pleasure to work with and I highly highly recommend him and his expertise!!

none

7 de mar. de 2015

Great folks, great place, great deals. If you are shopping for a vehicle you need to give them a call and take a test drive.

Priscilla

2 de mar. de 2015

Everyone I met during my quick car buying experience was on their "A" game. My satisfaction with my new GLA 250 was of up-most importance to them and it showed in every step of the process. Costa Spektor is the rep who ran my whole on-site experience - excellent service and follow-through - he's a man of his word!

Holly

2 de mar. de 2015

We had the best experience at Mercedes-Benz of Laguna with Kost aka the Russian! Honest, quick, funny, and got us the price we wanted! Go see him!

rolly

1 de mar. de 2015

Costa Spektor worked his magic . The deal was taken care of (all by phone/email) and all of my paperwork was ready when I arrived. With all your outstanding help this was a successful surprised gift to my wife. Thank you Costa for making my wife happy with her new 2014 E350!

Hamid

10 de feb. de 2015

Thank you to Kevin, Ali, and John for making the process seamless and effortless. MBLN has a great car with great individuals providing a memorable buying experience.

Dave

9 de feb. de 2015

I am a car buyer. I have visited many Benz dealerships, and I have to say MBLN is simply one of the best dealership in Southern California that I have had the opportunity to do business with.Mr. Costa Spektor provided me with a flawless service from the moment I arrived to the dealership to the time I closed the deal and all paperwork signed.Jane Choi at finance was also amazing. She got me in and out of finance office fast, I like that.This is a dealership I highly recommend for your next purchase. .Go see those guys and they will take care of you........... A 5 Star experience.

Ross

7 de feb. de 2015

We had a pleasant experience when we bought our MBZ from this dealership. I was not under any pressure and made my decision without any sakes push.

jmnevins

3 de feb. de 2015

My favorite Mercedes Benz Dealership on the planet!!!! I recently purchased my second car there, and the experience was stellar--again! I've been working directly with Steve Mead in the pre-owned department for years (with my first and second cars and referrals too) and he always gives not only me the best service, but anyone I refer to him. Steve takes great care of his customers, really taking the time to understand what their needs are and what they're looking for, plus makes the process easy, fun and quick. I never thought I'd use those adjectives to describe buying a car, but that really has been my experience at this dealership with Steve and also with their service and finance departments (John Mosqueda - service / Jane Choi - finance) too. Absolutely stellar, I highly recommend!!!

Nestor San Diego

3 de feb. de 2015

Last year it was time to trade in my wife's BMW and was undecided between another BMW or MB. I visited the SDGO dealers and couldn't find the options I wanted so ventured to Laguna Nigel where I met pre-owned certified Sales Rep Steve Mead. Steve's customer service was unbelievable! Though the options I wanted was not on his lot, he made every effort to find one that met my satisfaction to include combing thru affiliated lots in the Laguna area. He finally found the vehicle my wife wanted and gave us a generous trade-in offer for the BMW. The closing experience and after sales support was outstanding. This was my first experience with MB and it won't be the last time. Kudos to MBLN and Steve!!! Can't recommend him enough. The dealership and Steve are 5-star performer. ;-))))

ckostecka

2 de feb. de 2015

We purchased a used vehicle after driving many different makes and models. We were tired and had experience many sales agents we wanted to run from and then we found Costa Spektor. He was knowledgeable not just in regards to Mercedes products but also the other used vehicles on the lot. The process was very quick and professional. We are very happy with our purchase.

RubenS

29 de ene. de 2015

I've been in the market for a new Mercedes for some time. On my search for a pre-owned Mercedes Benz, I visited three different dealerships. Mercedes Benz of Laguna Niguel was by far the most exceptional. Let me tell you, Costa Spektor was a hoot. What a swell guy! Now, I normally do not go out of my way for internet reviews, but this Russian guy deserves some praise. He turned purchasing my Mercedes into a full pledged entertainment experience. Costa was hilarious! He's a knowledgeable sales man and a great dude. He also introduced me to his managers Gary, Tony, and Ramsey. I've never had a more pleasant experience in purchasing a vehicle, from sales to management. This place will forever be highly recommended to those in the market for a new car. Excellent service!

marina mahoney

29 de ene. de 2015

I had the best experience at MBLN. My husband and I came in based off a car we found on the internet. We found a car we liked the day prior and went to another dealership, we were treated horrible and ended up leaving. I am actually grateful that happened because we found a car perfect for my daughter at MBLN, the salesman Bernie Mendez was awesome to work with. It was like visiting a friend; he made us feel so comfortable. We already had a preapproval to use our credit union and there was no pressure to use their loans. After meeting with Shawn in the finance department he explained how we could possibly save on interest using their loan but he didnt want to pressure us. The next day our bank quoted us a very high interest rate on the loan. I called Shawn at MBLN and he took care of everything, he did exactly what he said he could do we got a low interest rate on a great loan. The MBLN team made us feel like family, they cared and wanted us happy and did whatever they could. They earned a customer for life. Thank you MBLN and see you at the end of the year when I get to pick my new car.

ssheida3

28 de ene. de 2015

Costa Spektor, sales at MLBN, spoiled me in attention, education of the car I was buying, and help after I purchased it. Highly Recommended!! Best!!

DH

28 de ene. de 2015

We just drove home from Mercedes Benz of Laguna Niguel in my wife's brand new 2015 GLK350. The whole experience was very pleasant and we walked away with what we feel was an unbeatable deal. Carson and Ramsay were both outstanding. Both were patient, understanding, and cheerful, yet professional all the way through. After this experience, my wife and I will definitely recommend MBLN to all our friends and relatives.

Atam

16 de ene. de 2015

I had my CL600 serviced. Every dealership should have John Mosqueda. He is a gem. Great man, very helpful. Would come again.excellent service experience. He is the man to go. I have been dealing with him for a long time and every time he gave me perfect service.

thomastucker

15 de ene. de 2015

The thing that I like best about MBLN is the consistancy of excellent service that I recieve. I have been dealing the same individuals for a very long time. From my Service Advisor, to my Sales Advisort to the General Manager. My relationship goes back for decades.I am pleased to highly reccomend the dealership and these individuals.Tom Tucker

Magnus50

14 de ene. de 2015

I never thought purchasing a car could be a fun experience, but it was. My wife and I researched the car we wanted and went in to take a look. We were met by Costa. I am a no-nonsense type and I don't liked to be Hawked. I'll walk. He was professional, informative and had a great sense of humor (without schmooze or schtick). Most important, he treated my wife with courtesy and respect. Purchased the car, went through the financing with Ramsay. Incredibly efficient and a fluid process. We enjoyed the experience so much that we came back a couple of days later and purchased another car. Financing this time was with Shawn and was the same experience as with Ramsay.Everyone we encountered was courteous and low key. Costa is a real professional and would highly recommend him to anyone looking to purchased an automobile.

Maryc

12 de ene. de 2015

Back in Novenber I was on the fence between buying a BMW or Mercedes for my first luxury car purchase. I am so happy to have made the choice of a Mercedes ! Costa our sales specialist made the process easy and fun... He was a pleasure to work with and the follow up was above and beyond. He is still contacting me to make sure I am happy with my purchase. Thanks Costa

Sean

11 de ene. de 2015

I would like to thank Ashley and Bernie for helping me buying my new Mercedes. They went through all options and informed me about the details. I can say wonderful service.

Furn10sman

10 de ene. de 2015

Bernie Mendez was a joy to work with. MBLN is lucky to have him as a valued sales associate. He sets the bar very high for others to follow as it pertains to attitude and professionalism.

jaestor

9 de ene. de 2015

We just bought a car at MBLN and received VIP treatment including a great price. We contacted several MB dealers in the area and Bernie Mendez was the best. He was very honest and worked out with his manager Erwin Artacho the best possible deal by far when compared to other dealers.We recommend to contact Bernie if you are planning to buy a car. You will not be disappointed.Our rating for Bernie and MBLN is A++++++++++++++++++++++++++++++++++++++++

Monique

8 de ene. de 2015

I did not expect to purchase my vehicle when I walk into the dealership. They offered my the best price on my vehicle and made the purchase process very easy and quick. Everyone was extremely helpful and friendly.

frosworld2

7 de ene. de 2015

Joey Stokes is amazing and the overall experience at the dealership has been great. I have purchased vehicles from Joey for over 10 years now. She is friendly, responsive and helpful in many ways. Whether I was calling to buy a high-end car or looking for her opinion on something she has always been there and willing to help. I recommend her to everyone I know. It has been such a great experience. I have purchased vehicles from this dealership over the years. The sales experience, service and general support has always be top notch.

Mikki

6 de ene. de 2015

We purchased our car on Christmas Eve 2014. We initially inquired on-line and submitted a contact request. Within minutes, Carson Helton was on the phone discussing the vehicle we had in mind. After 2-3 phone calls back and forth, the price and terms were agreed upon. Carson is a no BS, straight talk salesperson and made the sale process smooth and trouble free, unlike some other dealerships that we had visited. We would gladly recommend Carson Helton to assist you with your next car purchase! Thanks again,Gary & Mikki

dburks

1 de ene. de 2015

I want the world to know, Mercedes Benz of Laguna Niguel is without a doubt a truly 5 star Mercedes store. The staff is exceptional, courteous, Friendly and very accomodating. I have to say David Noble my sales executive should be cloned, if this were possible the dealer would double it's current volume - if everyone seeking a new or used Mercedes in Southern California knew about David and his awsome way of making his clients feel so comfortable, there would be a line outside the door waiting to work with him - no hype, this is fact.I really had no plans on purchasing a car for my wife this weekend, however the deal presented was just to hard to pass up - Thank you again David for being employed at MBLN - Management would be wise to promote you to Sales Manager so you could craft your skills on the rest of the sales staff - making the world of MBLN the ultimate experience. I see you furture with running the store.

The Rattays

31 de dic. de 2014

We have been researching cars for the past month and had continuously come back to MBLN. On 12/30/14, we had the wonderful experience of working with Costa Spektor, Sales Representative. From looking at all of the various models/years available, we found our 2013 E350 Sedan. The 5-Star treatment continued through the purchasing process with care given to our personal comfort, as well as our professional expectations. We were introduced and spoke with Tony, the Manager, and Ramsey in Finance. Throughout the entire experience, we were e3xceedingly pleased and reaffirmed in our understanding that this dealership, and Mr. Spektor and the other fine personnel, are by far the best in the industry. While purchasing a car seems like an endless process, we can assure you that the process never lagged, was extraordinarily smooth, no hiccups, and we were attended to in a personal/professional manner. We cannot recommend this dealership and personnel highly enough.

MBLVR

30 de dic. de 2014

Car buying is something I normally dislike intensely. Obviously, I hadn't been to Mercedes Benz Laguna Niguel. This was my first car purchase at MBLN and it was great! The extremely knowledgeable sales team listened to me as I explained my desired car features and showed me a number of cars that fit my criteria. I drove away with the perfect car - the right features, color, style and price! I have been recommending MBLN to my family and friends and will certainly come back again. I love my car! Thank you, MBLN!

richardkellysratgmail.com

30 de dic. de 2014

I purchased a 2013 C250 "loaner car" from MBLN a few months ago and it's just like a new car (see Steve Mead for a great deal). I recently noticed one of the rear tires was losing air slowly and I took it over to the service department. I was aware the tire was no longer under warranty however the service manager took care of the problem at no charge. Although it was a minor problem the dealership went beyond was was required of them and took care of the problem in a friendly and professional manner. Naturally they gave me a loan car to use for the day.I highly recommend this dealership.

Kevin R.

28 de dic. de 2014

Absolutely one of the best car buying experiences, ever! Not sure what I was thinking as I came in at dusk in pouring down rain. I was greeted by Costa Spektor, Sales Representative, who discussed with me (prior to heading out in the rain) my desires in a CPO Mercedes. He suggested a couple of vehicles to look at as I was not sure if I wanted a coupe or sedan. Costa insured I had an umbrella over me the entire time as we walked the E-Class line (and what a selection they had, every color I could want, and this was pre-owned). We stopped at a coupe where, after much discussion, determined a sedan was the best choice for me. We test drove one of the sedans I was interested and I knew we made a great choice. We returned to the showroom where Costa introduced me to his manager, Tony Venti. They asked what I thought and I stated I was not sure and I wanted to come back in daylight, they understood ... absolutely no pressure to purchase a vehicle. I came back the next morning, met with Costa, actually liked another vehicle (color), test drove and determined that was the car. I had another make of vehicle, a 2014, which I was not happy as a trade. Tony appraised the trade and I determined the offer was very fair. We negotiated, in my option, a very fair deal, Costa introduced me to Ramsay Jermone in finance. Ramsay throughly explained the entire process, I signed the papers, and closed the sale ... so I thought. Costa insured I met the Service team, who would be taking care of me after the sale! We then went back to pre-owned where Costa and Tony insured I completely understood the operation and controls of the vehicle.The follow-up after the sale by Laguna Niguel's customer representative, and Costa, my Sales Representative, was spot on to insure I was completely satisfied.I finish this review by stating Costa Spektor, and the entire team at MBZ Laguna Niguel exceeded my expectations! Sincerely Kevin R, San Clemente, CA.

mbgirl

20 de dic. de 2014

I started coming to MB Laguna about 2 years ago after getting tired of the less quality of customer service at the local dealership in San Diego. Each time that I have came to MB Laguna, I always felt welcome and everyone was knowledgeable about my concerns. Everyone is very friendly and I always get a warm greeting. I have experience excellent service from Sales, Services and Parts department. I have always left the dealership happy and satisfied. And it is worth the drive from San Diego. ThanksC. Wilkins

Silva S.

20 de dic. de 2014

It all started on a balmy Saturday afternoon when I unexpectedly fell in love with a particular Mercedes-Benz CLA250. I was not in my plans to buy a Mercedes-Benz but once I drove it, I was convinced this was the car for me. Unfortunately, I didn't act fast enough and by the time I went back to buy the car, it was sold. And this is where my journey began. Edries Etemadi from Mercedes-Benz of Laguna Niguel worked diligently to track down the car of my dreams while at the same time, negotiated with my brother for the best deal. The car was literally nowhere to be found. I had specific criteria from which I would not budge and I was prepared to order the car and wait the 3-4 months for it to arrive. While offering me a myriad of options in other cars, Edries patiently continued his search despite the dead ends he continually ran into. Finally, he located the car in route and made all of the arrangements to ensure it would be delivered here. I am convinced this was no small feat. I was so grateful for Edries' persistence in addition to his willingness to deal with my brother who is a tough negotiator. And although I was buying one of the lower priced cars on the lot, Edries worked to get me what I wanted as if I was buying the most expensive car. I highly recommend Edries Etamadi at Mercedes-Benz of Laguna Niguel if you're in the market to buy a Mercedes-Benz.

Kim

20 de dic. de 2014

My experience was as always 5 star!!!This is my third card from this dealership. Working with Ali Hashemi and Mark Hansen is a pleasure. They are friendly, considerate of my needs and time and never pushy. I will return for my next car here. Thank you.

Mitra

16 de dic. de 2014

Our purchase experience at Mercedes Benz of Laguna Niguel was an excellent one. Bernie Mendez, our sales person was very helpful & pleasant. I will recommend their services to my friends and family.

bo.e.nielsen.5

16 de dic. de 2014

I had bought 3 cars from this dealership and always had a good feeling that I was treated fair and got a decent deal. When my wife asked for a new car, it was only natural to go back to MBLN.We met Bernie Mendez who showed us around, and after some search found the car my wife liked.Bernie was very courteous and professional and with a good sense of humor and he took time to guide my wife through the many options and features the car came with.Jane Choi in finance was also a joy to work with and the paper processing went painless.Overall a great experience which we will repeat when we need a new car again.

flylucy1

15 de dic. de 2014

From the moment I walked into the dealership to the moment I was being followed by my new car it was a wonderful experience. Costa Spektor and Toni Venti treated me with repect and kindness... big plus Costa makes a fantastic cup of coffee. Costa explained everything to me and showed me as well. We went over the systems of the car together and he encourage me to call him if I had questions in the future. Both Costa and Toni have such a positive "can do" attitude it was refreshing.Costa followed up with me, a few times just to confirm I was doing ok and if he could be of any service to me.Usually people hate going car shopping....but with the kindof team at Mercedes-Benz of Laguna Niguel it was a joy and actually fun.Costa and Toni thanks for the wonderful service now and in the future.Lucille Fernandez

pmartello86

15 de dic. de 2014

A few weeks ago, we bought a new SL400 from David Noble. He was fantastic and made the transaction painless. Everyone at the dealership was helpful and friendly. David went beyond the normal selling point and made sure that I had enough instruction to make sure I fully understood the "special" features of my new car. I would highly recommend the dealership and Mr. Noble. Buying a car is never fun, but David made it a very pleasant experience. Thanks

deano58

13 de dic. de 2014

These guys know how to service cars. In addition you are promptly met when you drive to the service area. They discuss service with you and have you in a free loaner car leaving the facility in 5 or 10 minutes. No waiting around here. I have been having my cars serviced here for 13+ years and have bought or leased 3 cars here at great prices. I highly recommend this dealership.

ritakrill

10 de dic. de 2014

I want to thank Andy Towns for such incredible service. I have been a loyalty customer for many years and am in the process of getting my 4th car from them. Even though I now live in Florida, last night we put together another car deal from 3,000 miles away! This is my second transaction I've made with MBZ of LN since I moved to "the other West Coast," Naples, Fl. Laguna Niguel makes car buying fun and fair, and I am so grateful that Pat Bolter put me in Andy Towns' hands. I am so excited to get my new SLK250. Convertibles are my schtick, and I wanted this unique combination. It's really one of a kind, and he did it! Pat Bolter and Andy Towns make me so incredibly happy! Thanks, fellas!

RICK KARLEK

10 de dic. de 2014

Hands down, The best car buying experience we have ever had! My wife and I were in the market for a new car. We knew we wanted something safe and reliable for our family. With our new addition being 3 months old, one could only imagine the terror we thought we would experience when we got to the dealer. Well, I will tell you right now, it was the complete opposite! Ward Church had such a huge amount of patience with us and all of our questions. He understood our needs and placed us in the perfect car at the perfect price point. When he started explaining all of the amazing safety features the 2015 C300 offered, I could only think of my 3 month old and my wife and how I knew this would be exactly what we needed. If Yelp offered 6 stars I would be giving this review exactly that. Not once during the whole process did I feel like we were being sold or pushed into something we didn't want or need. Ward made sure all of our must haves were met and exceeded. He also took his time showing us around the wonderful dealership and all that they offer. This is our first MB and I have to say, because of Ward Church. We will be a customer for life. We are excited to be a part of the MB Laguna Niguel family. Thank you Ward.

Caceros

30 de nov. de 2014

The personal and professional attention deliver by David noble is unsurpassed, David is a mountain of automotive knowledge, when ever I had an issue or a question in the past, David has giving me his undivided attention and has giving me true and trident advice which has saved me and my family substantial amount of money.David is a person that will go out his way to make sure that family needs are taking care of when ever we visit his dealership, with David there are no problems only solutions and he always delivers.M family used to purchased vehicles from Calabasas MB, however the competitive pricing, excellent customer service and family atmosphere deliver at this dealership is unmatched by any other dealership.

kschastain

29 de nov. de 2014

From the initial response to my online inquiry all the way through to the purchase of our Mercedes-Benz we were treated with the utmost professionalism. Every department seems to work together for the common good of the dealership and the result is an excellent experience. Thank you!

gstephanian

28 de nov. de 2014

I have had the pleasure of working with David Noble for the past 5+ years. If you are interested in buying or leasing a car, please speak to David. He is a valuable resource due to his cross-departmental experience at Mercedes -Benz. Equally important, David is well-educated on current industry trends, providing clients with competitive knowledge. He is a straight shooter, open to discussing all options, including the client's desire to visit another dealership to compare notes. David is honest and truly wants the best for his clients. If you want to feel like you're talking to a trusted family member rather than someone who just cares about making his numbers, I advise you to call David Noble at 949-347-3716. Best,Ginette Stephanian

edward.r

26 de nov. de 2014

Even though I did not buy a car I'm still giving them a 5 star rating because of my personal experience with internet sales person Ashley Mabery. I was looking to purchase (not lease) a 2015 C-Class and contacted Ashley though the internet department. She gave me an excellent price and spent a great deal of time trying to locate the color combination I was looking for with the necessary options I wanted. Ashley was finally able to find the specific car I wanted and gave me a competitive price. I was ready to buy but...I checked out the prepaid maintenance plan. $1275 for two oil changes and two oil change/brake fluid change/cabin dust filter changes - which seemed very steep. Add in the necessary brake replacement and any optional recommended services (such as flushes) and you are looking at alot of $$ just for routine maintenance during the warranty period. Once outside this period, you have to start adding stuff that just starts breaking and/or wearing out. No wonder their 5-year cost of ownership is so high. As luck would have it Consumer Report just announced that the brand new CLA had the worst reliability of any car and that the newly redesigned S-Class also had a multitude of reliability issues. Their advice, wait a few years until MB works out the bugs on their new models. None of this is news to or much of a concern for lessors, but to me it was a deal breaker. However Ashley Mabery was very professional and responsive in our e-mail dealings. I just decided not to buy due to issues which she had no control over. If you want a MB, contact Ashley - you will probably be writing another 5 star review for her.

reddog3794

23 de nov. de 2014

I went in looking for a used BMW and left in a Mercedes. Bernie and the rest of the staff were very helpful. Bernie helped me find what I wanted and at the price range I wanted. They even worked with me on my trade in price. If the visits for maintenance go as smoothly as the purchase visit they have a customer for life.

jesmat

23 de nov. de 2014

I went for a C400 that I found on Internet, Carson helped me confirm all the features and guide me in the process of getting my first MB. He is all you will expect when you go to a dealer, a very knowledgeable, professional and friendly representative. I was traveling from another state to pick the car and will definitely call him back when I decide to get another one. Im very glad I went to MB Laguna Niguel and I recommend everyone to go there for the best buying experience ever.

ianchin

23 de nov. de 2014

We were in the market for a specific MB GL350 which was extremely difficult to source. With our ML350 lease ending in November we decided to order the GL in early September at Fletcher Jones, a dealership where we had purchased or leased 6 cars in the last 9 years. As hard as it is to drop the ball when you're ordering a car - without going into detail - that's exactly what happened at Fletcher Jones. They've seem to have forgotten that loyalty is a two way street.Enter Mercedes-Benz of Laguna Niguel, Carson Helton, and Russ Eliss who I primarily dealt with via e-mail (my choice) until I visited the dealership. Not only were they willing (and able) to source the exact car we wanted (vs trying to sell us from current inventory), but they gave us a terrific price on a car that generally sells at or around MSRP (while handling both our lease return and a trade-in). The buying experience was A+ and I never felt pressured or rushed by either Russ or Carson. You're in great hands with both these gentlemen.The dealership itself is immaculate (as expected) and the sales team in general very friendly, knowledgeable, and laid back. I would absolutely recommend MBLN to anyone looking to purchase a new or used Mercedes-Benz and they will get first shot at my future business. Really a wonderful buying experience from beginning to end.

jonhsiu

22 de nov. de 2014

DAVID NOBLE WAS OUR SALES REPRESENTATIVE. WHEN WE TOLD DAVID WE WERE INTERESTED IN A ML350, HE PROVIDED US A TEST DRIVE IN A 'ML' AND POINTED OUT THE NUMEROUS COMFORT AND SAFETY FEATURES. HE THEN ASKED US FOR OUR PREFERENCES IN COMFORT AND SAFETY FEATURES AND COLORS. WHEN HE WAS UNABLE TO FIND ALL OF WHAT WE WANTED IN ON HIS LOT, HE FOUND ONE IN AN OUT-OF-COUNTY DEALERSHIP AND HAD IT TRUCKED-IN OVERNIGHT. DAVID PROVIDED THE KIND OF SERVICE WE EXPECTED FROM MERCEDES-BENZ.

Fapiv

19 de nov. de 2014

My pre owned sales guy was amazing! Costa Spektor helped me throughout the whole process without pressuring me one way or the other. Answering questions I had both before and a few days after my purchase. Would buy with him again and recommend Merecdes Benz of Laguna Niguel to everyone. Finance guy John Maxwell was top notch during loan signing which made the experience all the more exceptional.

richard billett

15 de nov. de 2014

My wife and I were looking for a small SUV, not tied to any brand, looking at everything from the Jeep Cherokee to the Range Rover Evoque. We didn't test drive either of those cars because we walked into MB Laguna Niguel.From the start: I looked at used GLKs on Cars.com, and inquired about one on a Thursday night. Friday I received two e-mails, one about the car and another about their current finance deals. Both super prompt and very polite.We scheduled an appointment to test drive the car after checking out a few other models and dealerships on a Saturday.Ashley, the representative I'd been in contact with, met us promptly when we arrived, drove us via golf cart to the car we wanted to drive, and let us take as much time as we wanted with the walk around. The test-drive was pressure free, longer than other dealers had allowed, and all-in-all a great experience. We stepped out of the car knowing it was the one, but decided to sleep on it. No pressure at all was the most remarkable thing for me.On Sunday, I received a follow-up call, told the caller (can't remember her name) we were interested and wanted to come in that afternoon. She made us an appointment and we were on our way to our new (used) car!Negotiations were smooth and didn't involve any of the typical car salesman tactics, we simply found the lowest price they could do and adjusted the other things (down payment, terms, etc.).The one negative was the car's brakes. We noticed a little pulsing during the test drive, even though the pads and rotors were replaced as part of the CPO inspection/maintenance. I was assured that they'd take care of it, so on Wednesday I brought it into the service department. Service there is excellent. In and out with a loaner car in 10 minutes, just like they promise. Turned out it was rust spots on the rotors (rained the previous weekend), it's getting better every day and I was also assured that if it doesn't improve they'll take care of it. Would have been nice to drive out of service with fresh rotors, but I'm still satisfied.If we decide another Benz is our next car, we won't shop anywhere else. Thanks!

Alanwein

15 de nov. de 2014

I called Mercedes Benz of Laguna Niguel about seeing and hearing about the Smart Car. I got several very friendly calls subsequently. When we got to the dealership, we met Carson Helton a very knowledgeable and friendly representative. He had a very easy way of talking and for the first time, we actually trusted a car dealer. Carlton showed us the Smart Car and was able to answer all my questions very competently. He owned a Smart Electric Drive and answered from a sales as well as an owner perspective. He showed genuine enthusiasm and couldn't have been more helpful. He is what I would consider, the shining star of car salesmen. The dealership says :Five star service at one star drive'" and as far as I am concerned we received 10 star service from Carlton.If you're thinking about a Smart Electric, see Carlton. He'll work extra hard to get you the best deal you can imagine. We bought the car and we love it. It is the cheapest status car on the market! Don't pass up on this car's deal.

margarita.kolaras

14 de nov. de 2014

We enjoyed the work and service Costa and Ramsay did for us yesterday.The guys are professional and good at their business. Costa was so helpful and professional to find a perfect car for us. He understood from the beginning what kind of a car I and my husband wanted . He treated us like VIP. Everything was done quick. And it did not take long time to obtain all papers thanks to Ramsay.He is a professional guy too.The best experience ever we had.Thank you, guys! You're the best!Margarita and Greg Kolaras

Earl Dixon

13 de nov. de 2014

We were greeted with a caring and helpful attitude from the salesman Steve and finance John throughout our visit with Mercedes-Benz of Laguna Niguel

Monavid

6 de nov. de 2014

Bernie was extremely helpful and he helped us speed up the process and lease a new car. I am extremely happy with my new Mercedes Benz thanks to Bernie.

Dmilewski

5 de nov. de 2014

My service was quick and everyone treated me so kindly. I wouldn't go to any other dealer, Eddie always takes excellent care of us.

brandonchatham

4 de nov. de 2014

I have personally had my cars serviced at Walters and Fletcher Jones, and Laguna Niguel has gotten it right. They know exactly how valuable my time is and goes the extra mile to get it done. Also, no BS, which is nice. I've had my GL550 and S550's serviced there for the last two years, always great, especially Eddie Granados in the Service Department.

pam.walker.1042

2 de nov. de 2014

We had the pleasure of interacting with two of your sales professionals, Carson Helton and Bernie Mendez. Our experience was most definitely 5 star!. Both were like friends you have known for a long time, which I must say is unusual in the car buying market today. Both were patient, listened to my requirements carefully and offered the best option for me. I hope to remain in the Laguna Niguel location family for quite some time.Thank you both for a pleasant experience. The Walkers

Alisonmom

29 de oct. de 2014

My husband and I have been buying our cars from Gerhard Jurinek for 25 years. He makes the process so easy for us. I wouldn't go to anyone else! Buying a car is supposed to be exciting and fun. Go see Gerhard and you will have an geat experience!

sigx5

29 de oct. de 2014

Job well done by Christian Williams and his technician. If you need to find a good service adviser, he is the one; very knowledgeable for the issues and friendly to the first time customer,one trip - problem solved. Really pleasure to work with him - Outstanding!!!

AlexLin10101973

29 de oct. de 2014

Well handling and professional experience. Patience listening the questions and precisely answering to give confident of this resolution on the task, likes your friend give you trust

laellael

22 de oct. de 2014

Im a Newport Beach resident. A few years ago I was unsatisfied with my local MBZ dealer and decided to venture down to Laguna Niguel.I connected with Tim Rhine and I was highly pleased with his commitment to work out a deal. Both my business partner and I leased cars with Tim. Fast forward a few years, my lease was about to expire and I went to visit Tim. He helped me into a new vehicle, the one I wanted, he worked very hard to meet my needs and I could not be happier with my new car.If youre going to MBZ LN, I would absolutely recommend working with Tim.

Sherry Reynen

18 de oct. de 2014

I am pleased to say that my purchase of the Smart Electric car has exceeded my expectations.I have owned the little Smart for 2 weeks and could not be happier. I am also appreciative of the service from my dealer representative, Gerhard Jurinek, and all he did to make sure I purchased the car I wanted and that I was happy with my purchase. I would highly recommend Gerhard to anyone thinking or wanting to purchase a Mercedes or Smart car. He has a wonderful personality, easy to work with, and seems to really be concerned with want you want or need to close the deal. The Laguna Niguel Mercedes Dealership has proven to be a top dealership. I might also add that this is the 2nd car I have purchased from Mercedes Benz of Laguna Niguel.

Darin Nakakihara

13 de oct. de 2014

I made an online inquiry through Costco and received an email and call right away. We made an appointment and went through the process of finding my new car. Bernie Mendez helped me find a great car with a great price. The best part of working with him? He didn't reek of commission breathe. MBLN was first class from beginning to end. Once I made it to finance to sign papers, Shawn Kandori took great care of me and my family. Dealing with Mercedes is a cut above any other car buying experience. I highly recommend going through Costco and dealing with Bernie and Shawn.

bnz4luv

13 de oct. de 2014

Job well done by Steve Mead and Shawn Kandoori. For the first time instead of buying a brand new car we decided to try a used car and I think it was worth it. Steve welcomed us one Saturday while we were shopping, drive test the GLK 350 I was interested that I found on line thru MB CPO website and bought/drive it home in less than two hours. What a breeze. First dealership we visited and test drive. Did my homework with my credit report, financing and used car pricing so I was ready. Was already loan pre-approved by WFB but Shawn offered me competitive rate thru MB so I accepted it. Open an MB cc w/ good rewards too and he gave me $ 50 MB gift certificate. While thru Steve they sent me a new floor mat. What a nice gestures from both of them. Appreciate their help and will recommend them & the dealership. Am happy w/ my cute SUV parked next to our C280 & SLK350.

luv2gofast

13 de oct. de 2014

Came upon this dealership after wasting days negotiating with the unorganized clowns at Fletcher Jones. LNMB is a class act! First off, they treated me with respect and common courtesy. The haggling was kept to a minimum and I was offered a good price for a new vehicle with the exact options that we wanted. The entire transaction was very smooth and the pain of purchasing a car was kept at a minimum. Definitely give this place a chance and they won't disappoint. Best kept secret in O.C.!

luxurycoastalgroup

10 de oct. de 2014

It is with sincere gratitude to Wayne Herbert that I write this note of appreciation to him. Wayne always takes care of me to the upmost.All I have to do is call Wayne, tell him what I want and he gets me the answers fast. I purchased my first Mercedes when my son was 1 year old and he is now in high school. I will continue to be a client of MB Laguna because of Wayne Herbert.Thank you Wayne for always knowing what is the best next car for me and supporting my family and I throughout all these years.With gratitude and sincere thanks.Julie Locke CasperLaguna NiguelClient for over 13 years and owner of 6 cars with MB Laguna

Dapperd

9 de oct. de 2014

All you have to do is take a drive down star drive to arrive at a little peace of Stuttgart Germany, Mercedes Benz of Laguna niguel. I had the pleasure of having my service light activate on my dashboard so being on the 5 retuning from a trip and having some Spare time on my hands I paid them a visit. At Laguna the vehicles only have one proud star on their hood but the dealership has five stars in my book. When I arrived I was promley greeted by there immaculate staff. I had the delight of being helped by there elite service advisor Mr. Cesar Romo who made me fully understand my vehicular needs he had my c class ready and washed even before I could finish my complementary coffee. I will be working with him again the next time I'm in.

hchian

8 de oct. de 2014

Had a wonderful experience purchasing my new 2014 CLA 250. Bernie Mendez was very helpful, and courteous. He found the right car with the right amount of options for me at the right price and he did it with class and professionalism. It was also a pleasure working with Shawn Kondori. He explained to me every option and step throughout the purchasing/finance process in an honest and friendly manner! I would buy my next Mercedes from these guys again.

larrynees

8 de oct. de 2014

Our 2003 E-320 has been excellent from the day we purchased it new from MBLN. The work that was just completed, was accurately estimated and completed perfectly to our satisfaction.

dleed

8 de oct. de 2014

I read a review of your service advisor Eddie Granados that was titled "Honesty & Integrity" and I have to agree that perfectly describes Eddie Granados. A few months ago I had a very large repair on my older model mercedes. Mr. Granados made the experience as painless as possible. He is compassionate as well as professional. Mr. Granados has also been servicing my smartcar for the past two years and he has always treated my smartcar no different/less than he would service the most expensive mercedes. I cannot say enough about Eddie Granados' honesty and integrity. I feel comfortable and confident leaving the service of my cars in his hands.Thank you Eddie Granados, Donna Lee

rich.swanson99

7 de oct. de 2014

Thanks to my service manager, Eddie, for taking care of me and my car. The honesty and integrity of this dealership has put me in a position of not even product shopping when I need a new car. I will only buy Mercedes Benz and am totally pleased with the sales experience and the service experience. Eddie caring for my car is the absolute best experience I have had with car maintenance and I can't think of anything that would make it better. Kudos to Eddie and the dealership!

Mrs. A

4 de oct. de 2014

Thanks to Bernie Mendez and Mercedes-Benz Laguna Niguel for a wonderful car buying experience. Bernie was very accommodating, patient and was great at answering our numerous questions. After shopping for the right car for six months (we test drove almost every mid-size luxury SUV made) we decided on a beautiful ML-350. Were extremely happy with the car and feel confident that we received a good deal. The atmosphere at MBLN is relaxed and inviting. We were treated very well. We highly recommend Mercedes-Benz Laguna Niguel and dont forget to ask for Bernie.

jkvoelker

3 de oct. de 2014

I went to this dealership on a rainy Sunday "just to look", and was pleasantly surprised to learn that a certified pre-owned Mercedes was in my price range! My salesman, Steve Mead, was awesome! I never felt pressured, negotiations were relatively painless, and he went to extra mile to make sure my experience was great! Very knowledgeable and personable, Steve made owning my dream car easy! Ramsay in financing was also very knowledgeable and friendly and extremely competent. The entire dealership is more than friendly, from the service department to the loaner department to the sales department. If you are looking for a new or gently used Mercedes, I highly recommend Steve Mead and Mercedes Benz Laguna Niguel!

Mariyeah

27 de sep. de 2014

I've been on the hunt for a new luxury car. I am 24 and my career finally took off. I've been to several dealerships looking at Audi, Mercedes, Lexis, and more. The Laguna Niguel dealership has been by far my best experience. Costa Spektor was amazing. He knew exactly what he was talking about. I felt informed and comfortable with Mercedes by the end of my visit. Costa was very friendly and personable. I will surely be back in the next few months to see him. I recommend everyone to this dealership! I'm very happy.

Mmanahan

25 de sep. de 2014

Our Salesman was knowledgeable and personable. Costa took the time to listen to our needs. We were treated as though we were purchasing a luxury car even though we were there for a Smart Car! Overall, we had a very enjoyable buying experience at Mercedes Benz of Laguna Niguel . We would definitely recommend this dealership. If you have the opportunity to work with Costa, you will be treated with the utmost respect and appreciation.

maschoff

12 de sep. de 2014

Bernie Mendez is the BEST! He was knowledgeable, understanding, patience, and gave me a GREAT DEAL!I love my new Mercedes and I love working with Bernie. He still keeps in touch to make sure I am enjoying my car and always available to answer questions.

Rizktkr

9 de sep. de 2014

I must have driven over 10 vehicles with David Noble. He stuck with me until I found the perfect vehicle for me and a great price! Very happy customer.

KGryske

6 de sep. de 2014

This is the second Mercedes I've bought from Bernie at Mercedes Benz of Laguna Niguel. He is the only person I trusted to show my wife the features of the car she wanted. He's well informed, super helpful and NOT pushy. I look for value and Bernie's professionalism delivers it. In this day and age, working with a professional like Bernie is becoming a very rare treat. Bernie Mendez: My Sales Super Hero!

EddieKMB

2 de sep. de 2014

5 Star TREATMENT!I bought a Pre-owned car and GARY CASEY IS THE MAN! I drove all the way from LA and would be glad to do it again for Gary. He not only gave me a killer deal but answered all my questions I sent via email, late into the night...I kinda felt bad about that one! I have bought 5 Mercedes Cars in the past few years and this one was the smoothest transaction. The car was waiting for me cleaned and gassed up. They even reset all the options in the car so it felt like it was brand new from Mercedes Germany. Again, if you are buying a preowned car make sure to ask for Gary Casey, he is the man. Mercedes Benz Laguna Nigel Thank you for a killer deal and a super smooth transaction!!!

Johns60

28 de ago. de 2014

Bernie Mendez quoted us a very competitive price via email. We called and made a deal for a new 2014 250 C sight unseen. I flew in on Monday AM from Las Vegas and Bernie was waiting for me. The price was exactly as we had agreed and the car was serviced and ready to go. No drama! You would not believe the BS other Mercedes dealers tried to pull on us. Bernie is an honorable guy, pretty rare in the car business. I left the dealership one hour later and drove the car back to Las Vegas. I highly recommend Bernie Mendez and Mercedes-Benz of Laguna Nigual if you are looking for a fair, no drama deal!

tomgoodall

27 de ago. de 2014

Ask for TIM RHINE at Mercedes Benz Laguna Niguel. Also this is his private number 9496320383 I had to write a review for this guy! I'm 20 years old a full time student and I work Three jobs. I put him through so much of a hassle so I could afford payments on the new CLA 250. I was about to get a ford focus tell TIM RHINE made it possible for me to get a brand CLA 250. There is no way any of those other car sells men will be as good of a friend and more importantly get you theee lowest price possible on a Mercedes Benz. He brought my payment down lower then the other three car dealerships I visited. And then the day I finally come in to sign for the car he surprises me with HID lights a spoiler, navigation, and a glowing mercedes star on the front grill!! Literally blew my mind. I couldn't of been more lucky to run into him first when I walked into that palace.All in All my payment was 50$ cheaper then the same cars at other dealerships. When they were telling me "you won't find a better deal any where else" I met Tim Rhine and he smoked all there offers haha.Tell him, you want the same deal as Tom Goodall.

cmnero7

20 de ago. de 2014

If you want to come out singing Everything is Awesome.... than bring your vehicle in for service and ask for Scott Parry. He goes above and beyond to make your experience awesome, seriously very helpful and efficient and I appreciated him pulling my car out and having it ready to exit the parking lot easier. I have always had excellent service on our vehicle here and its never a worry if I need to come in for something as its so easy and fast. Thanks again,Christine N.

chefpalmer

19 de ago. de 2014

I wasn't looking to get a new car, but I herd from my brother-in law that MBLN was having this great lease deal on the Smart Car so I decided to check it out. When I arrived I was first met by Russ, but he was busy with another client, so he referred me to Bernie. Bernie asked me if I would like to test drive the car, and I said sure. I was really shocked by how much room this small car has inside. I am 6ft tall and am a little hefty, and I still had enough room. The car handles really well. It also has more power then I was expecting. I'm not saying it's a race car or anything but it defiantly can get you where you need to go in a hurry. [ I drive 80 mph on freeway]Bernie was great, he told me every thing I needed to know about the car with out even having to ask the questions. He wasn't pushy at all. He just told me about the car, and I told him let go do the paper work. MBLN has different types of lease deals, but I knew they had one for teachers,so I asked him about the deal. The deal was $1,693.00 down and $89.00 per month for three year lease. I am a teacher so I got $1,000.00 off. I basically paid $700.00 down plus the first month of $89.00. I also get the government rebate of $2,500.00.So as you could see you basically save money by leasing this car. [I used to spend about $160.00 per month in gas.]

assil.alsharifi

5 de ago. de 2014

Mr. Mendez was very friendly and helpful and took his time to show us and drive the car as well as explain everything we needed to know.

Concord1982

3 de ago. de 2014

I had almost given up with my expectations on price and equipment until I made an attempt at MBLN and was referred to Bernie Mendez. The experience was extremely pleasant, the man was kind and attentive, which is a hard find in this profession. It took less than 3 hours to complete the purchase on a new CLS550. And this dealership is 75 miles away from my residence! I would like today to recommend Bernie to anyone in the market for a new or CPO MB and I hope that Bernie is rewarded in his profession as much as he deserves. Thank you.

Marina1981

1 de ago. de 2014

Last Friday 07/25/14 I made two appointments to go test drive a couple cars on the next day, Saturday; one at Mercedes at 04:45PM and one at BMW at 06:00PM. Once I got to Mercedes I was greeted by Bernabe Mendez or Bernie and after he explained to me all the features of the car he took me for a test drive. :-) I was pleasantly surprised with the ride but wasn't sure about the financing options or prices. Once we sat down to discuss optionals, colors and pricing I realized how good Bernie was. In a really friendly way he took me - again - to see a couple cars in the lot, always being very patient, professional and caring. It ended up that I never made it to BMW and I left Mercedes at 10:30PM driving a BEAUTIFUL new car. The experience was a 6 stars experience. ( You don't see that many stars out there! ) I would like to - once again - say THANK YOU Bernie for making the buying process so pleasant, easy and successful. I'll definitely refer you - I already have! - to all my friends, clients and colleagues.

SaiKiran kadari

29 de jul. de 2014

The person who helped me in every aspect in buying car, he made my dream comes true to get what I want..rally thanks ful to you Bernie..that is one small word I can tell you for the big things that make it for me...Thank you..#astalavista

r_McLoud

28 de jul. de 2014

This was our first experience with Mercedes Benz and Bernie made it a great one! CPO E350 now sits in our garage and we love it!

Turboblade

20 de jul. de 2014

Bernie Mendez is great. He is their internet car quoting guru, Very low pressure, professional, knowledgeable, very easy to work with, and went more than the extra mile to get our business. I would highly recommend anyone in the market for a car to go talk to him. This is our second Mercedes in the last two years. Our first was an E350 for my wife and what a deal we got on it! Then, we she was getting her car washed, she saw a little SLK and contacted Bernie to buy it for my birthday. The SLK was beautiful, but when I saw the CLA45 AMG and drove it, I was excited. I drove this car home two hours later. See Bernie, you won't regret it!

susanvkennedy

17 de jul. de 2014

After having an EXTREMELY frustrating experience with Liz who schedules service appointments, Eddie called and turned things around. Liz needs retraining! Thank you Eddie Granados.

jerry2k

15 de jul. de 2014

It was evident that Bernie had a vast, exceptional area of knowledge surrounding the cars. We were thoroughly impressed with the level of professionalism shown. Wonderful first class service!! Great experience and definitely recommend this dealership to friends and families!! We love the car and enjoy every minute driving it!!!

Mark JJ

12 de jul. de 2014

This was the easiest transaction I have experienced. Russ Ellis is a consummate professional, very knowledgeable, pre-arranged all terms and financing. Love the car!

mercar

1 de jul. de 2014

We couldn't be happier with our experience at this Mercedes Benz dealer!! Just walked out with the most awesome customer service and such a great car!! Everyone at the dealership, start to finish, was amazing. This dealership has a great leadership (Pat Bolter, GM). Been coming here for years. We bought several MBs, within last twelve years, we just bought a 2014 ML350 and 2014 C250. The truth. This place is great. The sales team is excellent and I feel like never trying to push you into anything. As for service it has had some massive improvements. I have had some issues but they are very good at listening and trying to solve the problem in the most fair and efficient ways and service has seriously been 5 stars and very well done. I highly recommend this dealership for your next Benz or current Benz service if you really want to know what it's likeBiggest kudos to Mark Hansen (sales) and Shawn Kondori (Finance) as they always on top of the game, knew what we wanted and didn't waste any time working with our needs and what we were looking for!!! I recommend everyone to go there, ask for Mark and Shawn, and I guarantee you will have an awesome car dealer experience!! Thanks for Pats leadership to create such an awesome team to remind us that there are businesses that care about their customers. Many, many thankssee you soon on my next service or purchase

StevenBo

24 de jun. de 2014

Everyone in showroom is really nice and they always smile to people, and i remember most is that AMG sales guy named duke and he was really nice to and answered all my questiones patientlly.

exprez

23 de jun. de 2014

This was an internet purchase. Russ Ellis went out of his way to obtain the car we wanted at a very substantial discount from msrp. We corresponded by email several times, including sending photos of my trade in to get a "ball park" valuation. I was kept informed all the way as to the location and estimated port arrival date as well as when the car would be at the dealership. When the day finally came, we spent a pleasant few hours at the dealership with Russ and Andy Towns. The price was as originally quoted and my trade in came in at the high end of the estimated valuation. One of the best car buying experiences (over 20 vehicle purchases) I've ever had. Did I mention this dealership is some 130 miles from our residence. Well worth the trip!

Juan5826

21 de jun. de 2014

I must say, Assistant Service Advisor, Eddie Granados, made my visit to Mercedes-Benz of Laguna Niguel an incredile experience. He assisted me with an issue which he determined would be covered under my warranty. Mr. Granados demonstrated he was honest and knowlegeable and really wanted to provide quality and timely service. I should also mention, I had not purchased my E63 from Mercedes-Benz of Laguna Niguel and it was clear, this had no affect on how Mr. Granados treated me. I was so impressed with the professionalism demonstrated by Mr. Granados I returned to the dealership once again a week later to have my car detailed (not covered under warranty) :-)

BeachBeautyBar

19 de jun. de 2014

I had a great experience at Mercedes Laguna Niguel. I was apprehensive about the whole car buying experience and Steve Hall made it easy and really fun! It was a great time, as it should be when buying a new car. The whole team, including Shawn in finance, were great to work with. I leased the Smart Car convertible, and I couldn't be happier. Thanks Steve!

Sooze1024

13 de jun. de 2014

Bernie is the BEST! He was right there answering my emails about a certain car I wanted to look at with a quick response! Met him the next day, as he greeted me with a big smile and a bottle of water. He showed me the car i inquired about and the rest was history!

RobertAnthonyNelson

9 de jun. de 2014

Simply put - This was the best car buying experience I've ever had! And having purchased 3 vehicle from them now, I know the service is top notch as well. I've owned Lexus and BMW (along with Toyota and others). Other dealerships will never be able to return me to their brands as long as MBLN continues to match the experience I've had with them, over the past 7 years.Robert A. NelsonTrabuco Canyon, CA

stephkristine

8 de jun. de 2014

The service we have received is by far the best we have ever had. Ashley provided us with the best customer service that we have seen. She made sure that our needs were met and made the whole process fun. Would definitely refer friends and family to her!

James Siebert

3 de jun. de 2014

This is the second vehicle that I have purchased from this dealership (Mercedes-Benz of Laguna Niguel).Bernie was excellent, the best! I am a customer for life!

Mike92677

2 de jun. de 2014

We had the best buying experience ever with Bernie Mendez. We had fun (yes, we had fun dealing with Bernie) We were done with negotiations and the purchase in about an hour. We'll be back for our next purchase soon....

sigx5

28 de may. de 2014

Originally, I was going for BMW, but Ashley Mabery was willing to work with me for the options & price I wanted. I could not be more than happier with purchasing experience here - friendly, easy and smooth translation for all paper works . If you are going to get internet quotation, looking for Ashley!

CynthiaBrooker

24 de may. de 2014

My experience buying a car at Mercedes Benz of Laguna Niguel with my Salesman David Noble couldn't have been easier or more professional. We looked at the cars I was interested in, I chose a couple and he worked up the numbers for each so I could decide which one was best for me. Simple, easy and most of all honest. An absolute excellent experience. I would recommend David and Mercedes Benz of Laguna Niguel to anyone looking for a nice car at an realistic good price in a professional atmosphere.

JVaughn007

21 de may. de 2014

A salesperson from Mercedes Benz Laguna Niguel called us for weeks to tell us our lease was up. A harassing amount of calls actually, as many as 20 calls. We asked her for the date the lease was up and she gave us a date in June 2014. Acting on that information as a representative of the company we leased the car from, we ordered a new car (a BMW).When we went to return the leased MBZ, we were then told that the lease wasn't up for another year. They had "made a mistake." Pat Bolter, the general manager told us that if we had only come in they would have told us the right date. If we were to now buy or lease a Mercedes from them the problem would go away. Otherwise they took no responsibility for their dealership misleading us.We are stuck with 14 more payments on a car we don't need or want and the sales person gets away with no penalty for her actions. (She will probably get promoted for her savvy business skills) The general manager told us it was OUR fault for believing his staff instead of calling Mercedes Benz Finance. This is how they operate folks. We have leased two cars from them. We won't be buying a Mercedes Benz anytime soon, but If YOU do, go elsewhere. You have choices in dealerships. Until dealerships start to feel the price of misleading people they will continue to get away with it.

corrieowen

19 de may. de 2014

Alex Kraenkel sold me my first Mercedes and I have to say the experience was fantastic. No pressure or stress. Fantastic experience. Thank you Alex!

r7890z

18 de may. de 2014

I leased my new Mercedes from MBLN because of the service and care that I received from Tim Rhine. Unlike other experiences I have had when visiting other German luxury car dealers, Tim was extremely professional in how he approached my reluctance to buy immediately. I never felt any pressure to make a hasty decision, and Tim addressed me with the same positive attitude each time I met with him. In fact, the terms of the lease on the car that I chose proved to be better than I had anticipated, thanks to the negotiation on my behalf by Tim and the great sales team at MBLN. This vehicle is my third Mercedes in the last 8 years, and Tim made this experience the best for me.

bellamyl

6 de may. de 2014

I have had my car in for service on several occasions this year at MBLN. I have had great customer service they have streamlined their process from past years. You are in and out in 10 minutes or less and before you get there they have your loner car sitting waiting for you. I feel very comfortable with the customer service people that have helped me currently and in the past. They all have a goal, and it is to make sure that all of your concerns, questions are answered completely. I am also very excited about there rewards program. I have been able to apply my credits to my service on my car with no problems. I purchased my car from a dealership in Newport Beach and I would NEVER go there again. You do not get the same vibe from them as you do at MBLN. Thank you for that. I would highly recommend this dealership to friends, family and acquaintances.

mphalverson

5 de may. de 2014

Bernie Mendez is outstanding to work with. Honest and he listens. I would highly recommend Bernie to anyone who wants to purchase or lease a Mercedes.

achuffoc

29 de abr. de 2014

My husband and I have been dealing with Cesar for four years. We have always had great service and he goes above and beyond to help fit our needs. I can't say enough good things about him. Beth Achuff

C2302004

28 de abr. de 2014

Bernie presented and executed the sale as a true professional. I can say that this was a great experience and will refer others to him and MBLN.

DannyGarcia

25 de abr. de 2014

Ultimately my first, only and true experience dealing with Andrew Anderson and your dealership was truly a wonderful experience everything was handled in a very highly professional manor. even so that we didn't leave your dealership till 11:45pm on that Saturday for our drive back to San Diego and Andy and the rest of the team Justin, Ramsey did an outstanding job staying late.(we even received a call from Andrew the next day asking and making sure we arrived at our home safely.) Again I cannot begin to explain our gratitude for everything. Even still I receive calls from Andrew asking if we have any questions about the vehicle. (This is a level of service and professionalism that you don't see from just anyone!)Andrew Anderson level of service was truly a 5 Star experience which in my book I believe 5 stars is too low for the level of professionalism that he implemented should be more like a 10 if 10 was the MAX!

vincegio

22 de abr. de 2014

Great experience working with Tim Rhine, from my initial visit and test drive, through the entire buying process, and post-sale service to demonstrate the many features of my new car. Even after that, Tim returned my numerous additional phone calls and text messages that allowed me to continue learning how to master all of the amenities of my new car. All-in-all, a great experience working with Tim and Mercedes Benz of Laguna Niguel.

SmilesRobin

22 de abr. de 2014

I've had my white diamond GLK350 for a week and I love it more today than the 1st day I drove it off the lot. Brian T, who has sold 4 cars to my parents and 4 cars to me ,who we tracked down because he worked for another dealer previously and Joey, a woman with a burst of energy and car knowledge, made it the easiest purchase yet. I wasn't sure if I was buying a car or an suv. They spent the time I needed to figure it out and they made me a deal that worked for me.I went this Saturday for my 1st car wash- easy breezy, drove right in, they gave me my claim ticket, I grabbed a cup of starbucks and sat outside in the fresh air reading my book and before I knew it I was on my way. I walked over to service to ask a quick question. Everyone was pleasant and very helpful. It was leisurely, I have previously purchased my other cars from another dealer and I never wanted to go for car washes or ask questions because of the congestion and crowds. I'm thrilled I chose Mercedes Benz of Laguna Niguel, I'm happy to give Brian T. and Joey this referral and I'm glad to share this review with all of you. Their 5 star service is true. Smiles Robin

dmurph1

18 de abr. de 2014

I recently had some service issues with my E550. So I called Matt Moskal at Laguna Niguel Mercedes. My husband has had very good service from him. Matt is great. He explained everything including whatever would be covered under warranty. And he had a loaner car waiting for me! When I picked up my car, there were no surprises. Everything worked out great. It is really comforting to know that I can rely on Matt and Laguna Niguel Mercedes.

NematKhansari

13 de abr. de 2014

This has been my second car that I leased and fifth car that was delivered to me from MBLN. I think each timer hey have given me a great deal and I was treated very nice and kindly. Mr. Mendes has been very helpful for choosing the care that I was interested. He was very patient and very keen to provide me fast delivery with right condition. I will refer my friends to him in case they need to purchase MB car in future.

Tweinberg

1 de abr. de 2014

It has been YEARS since I have purchased/leased a car from any dealership. I have purchased slightly used Mercedes Benz (2003 & 1999 E Class) in the past and have enjoyed owning the cars. Unfortunately, my local Mercedes dealership AND Mercedes Corp. have never recognized me as a "good" customer because I did not buy, nor service my MB's thru the dealership ... so, I had decided not to support the brand any longer.When our financial advisor suggested my wife lease a new car for her Real Estate business, I must say, I cringed a bit knowing I would have to walk into a dealership again. We narrowed the choices to Cadillac, Audi, Jaguar, and, as a last resort, ... you guessed it ...Mercedes Benz.We did our due diligence ... test drove all of the above ... and as it turned out, the wife's 1st choice was the E350 MB.I took advantage of the Costco New Car Program, discussed options via numerous emails with Kekoa & Dustin ... just to ensure my 4 hour round trip commute to the dealership was not in vain ... we reside in the Palm Springs area.When we arrived at the dealership last Saturday afternoon, we were greeted by Alex K. who seemed genuinely concerned about ensuring the leasing of the new car be a positive experience. Alex introduced us to Bernie M. who wasted no time showing my wife the choices available. Three hours later (I understand buying a new car takes an average of 5 hours) we headed home with a new E350.My MANY Thanks to Bernie M. ... for having the patience to allow my wife to change her mind a few times (against my better judgment ... she opted for black) and getting us thru the paperwork so quickly and making the process so "painless", to Alex K ... for making my wife and I feel like we are customers worth having! ... to Kekoa & Dustin, for their initial responses to my quote requests, and their instance that our trip to their dealership would be worth while.

toufanmehryan

18 de mar. de 2014

I went to MBLN for a visit and possibly buying a new Mercedes for my wife as a gift for valentine's day. There, I met Mr. Zokaeieh for the first time, he was very friendly and knowledgeable about all different makes of Mercedes Benz and helped me choose the best deal to match my actual need and best fit to my budget. I never had such experience in any dealership before, actually it felt like I have always been buying my cars from them. It was great experience and I would definitely recommend MBLN and specially my new friend Mr. Zokaeieh to all my friends.

mbln1234

16 de mar. de 2014

Russ Ellis worked up a very acceptable price for my new MB and was really a pleasure to work with.John Maxwell the Finance Mgr was also a pleasure to work with.All in all, a very good car buying experience.

kete

12 de mar. de 2014

This has been my second car being leased from MBLN. They have given me a great deal and have super nice trying to work with me.From the first minute till the end the experience has been great, smooth and no pressure. I have referred my other family members and friends to them as well and they all have been happy.

USA33

12 de mar. de 2014

My husband brought his car here for service for the first time on the recommendation of a friend. We have been long time customers of Fletcher Jones, but after our experience here we will be moving our business to Laguna Niguel. Scott Parry was our service manager and he was OUTSTANDING. After checking our car in he had a loaner car ready for us to take with no wait. Our car was ready when promised and the whole process was great experience. We will definitely be back to Laguna Niguel for our next service.

Grishaber

10 de mar. de 2014

Great experience from the initial visit. Kevin Galaviz gave us his personal attention as we test drove a couple models and also asked questions via email. Very professional from start to finish.

Baker1059

9 de mar. de 2014

We had a great experience with our salesman David Gonzales. He was low pressure, and worked to get us into the car we wanted at a price we could afford. Our finance manager Jane that did the paper work on the deal was okay. We purchased the extended warranty, gap, and the DuPont interior protection. Nobody told us how to get the DuPont protection done, and I got passed around the dealership as nobody seemed to know what to do. I was then told I needed to figure it out with Jane since she sold me the service. She wasn't available, but Lee in service scheduled the service and said he would verify the purchase of the service. Dropping off the car and getting a loaner was easy. The courtesy vehicle fleet is very nice and is a fantastic benefit. When I picked up the car they said it was all good. When I got home and went to exit the car I discovered someone had mistakenly marked on the driver side interior arm rest with an ink pen. I had to drive back to the dealer wasting my time and fuel to get this corrected. They removed the ink mark and seemed embarrassed that it happened. I got a call from the service manager who was very apologetic about the mistake . He offered me a complementary detail and tank of gas. The next day I took my car to the service department. The detail manager was very nice and recommended that I wait a few months for the full detail service since the car was new. They washed the car, vacuumed it, and filled it up with gas. I appreciate the dealership extending me the gas a detail as it shows they value my business and truly want customers to have a great experience. So far I'm very pleased to have purchased our first Mercedes Benz in Laguna Niguel, and I would highly recommend working with David.

pbterry

5 de mar. de 2014

Outstanding commitment to customer and knowledge of the staff with car selection and financing. The cheerful attitude of Bernie Mendez is a pleasure and he made the sale fun. We were glad we came by.....Terry/Veronica

Dwicole

27 de feb. de 2014

I advised Bernie before my arrival at the dealership that I wanted a quick and effortless experience. I purchased a 2013 Mercedes and drove away in less than 2 hours.

AjayMukhey

26 de feb. de 2014

I acquired my first Mercedes from MB Laguna Niguel in 2012 - the Sales Associate was upfront, helpful, patient and cooperative. I did 80% through phone and email and was in person to sign and pay for my new car! -Couldnt have made owning my first Mercedes more special!2014 - My 2nd Mercedes was even easier, I walked in at 1PM and by 3PM I was out in a new car. Ms.Joey Stokes made this all possible for me. She is Patient, Cooperative, Courteous, and willing to work with you and any budget... I call Joey my Sales Manager / Deal Maker / Dream Maker!I have been to other MB Dealers, this is home for me. They treat every customer with the best care possible - not just because they want the sale, they want you to feel comfortable in any of the cars they have.Anytime I need a New MB or Pre Certified, Laguna Niguel is my only choice - Truly Impressive!

ampm

26 de feb. de 2014

We highly recommend this dealer. Our salesperson was friendly, attentive to our needs and professional. Bernabe Mendez provided us with 5-Star service along with an enjoyable, no pressure car buying experience. The dealership believes in listening to the customer. Within a few hours the vehicle purchase agreement was signed , and the car was ready to drive home.Jim & Loretta Currie

Dwynn

25 de feb. de 2014

kevin galaviz is awesome...very professional and upfront. He and Lelia made the purchase experience pleasurable. I ended up paying thousands less for my CLA than other dealers charge. Laguna niguel Mercedes rock!

shepbentley

25 de feb. de 2014

The professional, no-pressure attitude and genuine knowledge about each vehicle class made the experience of working with David Noble an unforgettably good one. David Noble and I became good friends at the dealership last Friday night, simply by speaking sincerely and openly about what matters in the purchase of a new car. He is not a "car salesman", but rather a man who sells cars! He understands the Service Department, having worked there himself, and he aspires to become the General Manager. With his knowledge and understanding of what makes a high quality vehicle appealing to purchase, how to maintain it for longevity, and how to explain details simply and completely, he will make a fine General Manager in the opinions of both my wife and myself. David Noble is a gentleman and a man of integrity, and Mercedes Benz of Laguna Niguel is fortunate to have him!

ErinLandry

16 de feb. de 2014

Bernabe Mendez was my sales associate at the Mercedez Benz in Laguna. He helped me and my son purchase a 2014 Smart Car Coupe on Valentine's Day. It was an awesome experience working with Bernie. He was personable, energetic, and positive. I told him what I was looking for in a deal and he was able to get me a great deal on the Smart Car. As a loyal customer to Mercedes Benz, I was able to save money and was given a 100 gift card! His service was efficient and professional. In about an hour, the paperwork was signed and the car was ready to drive home. Thanks again Bernie for a wonderful car buying experience. Sincerely,Ms. Erin Landry

capobeach1

16 de feb. de 2014

Andy is personable and friendly and was most helpful in purchasing the car I wanted, needed and will enjoy. He made my first experience purchasing a Mercedes Benz an excellent day. Thank you Andy, you are 5 star!!Dana Cederberg

davia100

16 de feb. de 2014

THE MOST amazing dealership. I lost all faith in Mercedes when I went to Fletcher Jones and this dealership restored all of that. Specifically because of our service guy, John Mosqueta. He is so kind and really cares about his customers. He is literally the reason we keep coming back and everyone should give this place a try!

Yels

6 de feb. de 2014

Bernie was very helpful and insured that we walked out with the car and the deal we wanted. Great service and fast response to our emails and phone calls. Thank you Bernie.

nvaladja

29 de ene. de 2014

5 star service each and every time from the vehicle pick up to drop off. Service center is spotless and great amenities for those who choose to wait for their vehicle. Drop off your vehicle....never takes more than 10 minutes.

ClintonMcLemore

22 de ene. de 2014

We were extremely pleased with Bernie Mendez, the salesperson, who was friendly, knew his inventory, and was honest and straightforward--no sales games. Price was excellent also. He was NOT an example of, "Now that I sold you a car, I have no time for you."

P01s0n_1vY

21 de ene. de 2014

I had an amazing experience at MBLN and I'm glad I drove extra miles to receive the type of service I did. They were very patient and helpful in all processes. I was able to get the car of my dreams and drive off with my custom Mercedes Benz CLA250. Great service and great care from very friendly and caring personnel.

VALOMYSTARS

21 de ene. de 2014

THE SALES AND FINANCE STAFF WERE EXTREMELY EFFICIENT, FRIENDLY AND EASY TO WORK WITH. THEY MADE BUYING A NEW CAR THE HAPPY EXPERIENCE ITS SUPPOSED TO BE..............DEFINITELY EARNED MY REPEAT BUSINESS. WITHOUT A DOUBT A 5 STAR SERVICE PLUS DEALERSHIP.

nboeru

20 de ene. de 2014

This electric smart lease was by far the easiest and nicest car dealership experience i have ever had! I will come back here everytime I will need a car and I won't be shy about sharing my experince with others. Thank you.

toddteta

18 de ene. de 2014

Leased a 2013 smart car. The experience was wonderful and I never felt pressured by the process. I highly recommend the dealer to all.h

JWMB

17 de ene. de 2014

Mr. Rhine who helped me for this purchase is a very knowledgeable sale peronal. He answered all questions I was concerning about, and every people I met in this dealership is very friendly and professional. They are helping customer for happy purchase, not just doing that for making money. This is the point I am really exciting about.

lagunagirlie

17 de ene. de 2014

I am a very busy person with a lot demands <- Not necessarily a good trait to have ;) I know, but Tim was patient and was able to deal with me. He was very quick in communication and didn't make me wait around. He was able to transfer a vehicle to satisfy the specs that I was looking for. He went above and beyond when he stayed to wait for my vehicle to be delivered so I had it in time for the weekend. I am not a very flexible person in regards to time but Tim was able to work with me to make the process as quick and painless as possible. This is my first time at this dealership and I definitely recommend it to anyone.

gpaer

17 de ene. de 2014

Got a great deal on a new 2014 E350 from Steven Hall. He is always professional and courteous and knows how to deliver! Never had a problem with MB of Laguna Niguel and their service department is excellent. No reason to go anywhere else. Very positive dealer environment and employees are very friendly and willing to assist with any questions about the cars. The new E class is a work of art, solid as a safe and the ride is exceptional. Can't go wrong with a Mercedes!

kholton04

14 de ene. de 2014

I recently took my C250 coupe to MBLN for my B service and had an amazing experience with my service advisor, Scott Parry. He was exceptionally pleasant, had my loaner car pulled up and ready for me, and had me on my way in just a few minutes. Scott called me when my car was ready to be picked up, and when I got there he had all my paperwork and my car washed and ready to go. I was so impressed with how efficient both the drop-off and pick-up process was, as well as how courteous the staff were. They definitely lived up to their five star service at one star drive motto, which is why Im pleased to give them a 5 star review.

gregnewman

14 de ene. de 2014

Every shopping experience should be tailored to the client. I buy my cars (7) from Gerhard Jurinek because I trust him and he allows me to purchase the way I like. Price is fair, paperwork is quick and he answers all my questions through the years even when I am not about to make a purchase. He is direct and listens, then delivers. I am an huge supporter and recommend him highly to all my friends.

Elvis43

12 de ene. de 2014

My experience with David Noble was first class.. I've worked with David in the past and will continue to work with him in the future. The level of customer service provided by David was excellent. His people skills and knowledge of Mercedes Benz was instrumental in my purchasing a sleek Black on Black E550 Coupe. I will have no hesitation in recommending Mercedes Benz of Laguna Niguel and David Noble.

Mrrr222

3 de ene. de 2014

I just got a car today, the new member in the Mercedes Benz family, CLA 2014!! Oh boy I am so happy! I went with my cousin because she referred me to check them out -- she has boughten several cars from them in the past for a few years as well as other people in my family. Anytime there is a referral I will definitely check it out! Let me tell you, It was a wonderful experience from the moment I stepped into the lobby! I was helped by Kevin Marlowe who is such a great addition to the Laguna Nigel's dealership. He is very knowledgable, straight forward, sweet, and informative with every crevice and corner in helping me, as a customer, understand all that I need to know. Because of Kevin, I really enjoyed my experience car shopping. Since it was my first time looking into a luxury car, I got more information then I could ask for. There were great deals, plans/goals for my leasing. It was really easy to process my paper work and I even needed to get new insurance so Kevin helped me get that done. Such patience the staff had! All of my questions were answered. I got to review the numbers through the computer and even played around with different options to see my pricing for my car -- not a moment did I feel confused and if I was uncertain, I was explained in detail the importance of things.I left feeling confident, excited, and glad I got my car here at Mercedes Benz Laguna Nigel location! Thank you Kevin! I'll be back definitely. Michelle and I are so thrilled! Cheers!

YaleRocket

30 de dic. de 2013

I was very pleased with my experience at Mercedes-Benz of Laguna Niguel. My positive experience was mostly due to the experience of Tim Rhine, the salesman who assisted me. He listened to what I wanted, was courteous and professional, and followed through with my questions and concerns. I purchased a new CLA250 and have loved my car so far. If I am ever in the market for a Mercedes again, I will definitely re-visit this dealership and request Tim Rhine to assist me. I would also enthusiastically recommend this dealership if I learn that any of my friends or family are interested in a Mercedes.

pearl71959

30 de dic. de 2013

I had a five-star experience at the Mercedes-Benz Laguna Niguel dealership! I leased a 2014 CLA250 this month and experienced nothing but professionalism and friendliness. Kevin, the sales associate, was very responsive to my questions and leasing the vehicle was a pleasant experience all around.

mb95driver

31 de may. de 2013

Got prompt, comprehensive, understandable and credible report on the issues I asked to be checked. Clear options were offered for my choice on what to do.

olbuzzardbait

26 de may. de 2013

I always take my Mercedes to Mercedes-Benz of Laguna Niguel for servicing. The staff there are friendly, courteous and highly professional. I might add that I have closer choices, but my experience at those places left me w/ the impression that they were 'doing me a favor' not the other way around. Over the years, Mercedes-Benz of Laguna Niguel employees: Scott Parry, Bob Bos and Matt Novik have never disappointed me. I highly recommend this dealership for all of your Mercedes' needs!

btfoustt22

9 de may. de 2013

So went into this dealership to check out one of their pre-owned vehicles. Upon approaching the showroom I was greeted by a salesman like normally. I told the salesman I had seen a used 2005 Acura TL online and wanted to take a look at it. I'm 20 years old, looking to buy a car with money that i have been working for for years. After proceeding to examine the vehicle, i politely asked the salesman if I could test drive it. I have been to Inifiniti, Acura, BMW, and all of those dealerships would let me drive the cars they had that I was interested in, and looking to purchase. (ALONE)I did the usual drill gave my license to the salesman, and he went in to run it. On his way back to find me on the lot, he had told me his manager said I looked to young to test drive the car, and I was not going to be able to. Then proceeded to tell me to bring my mother down so i could test drive a car that I, myself was purchasing, with a valid drivers license of 4 years. I brushed that off my shoulder, while the salesman asked If i would like to ride in it with him driving, better than nothing right? After the ride i wanted to start working numbers with the guy, he started giving me this BS estimated rate on his phone with some app, wasn't even willing to take me inside, talk to his manager, nothing. Probably because the manager respected me about as much as the salesman did. He ran numbers with me while I sat in the passenger seat of a car that I wanted to purchase. Then gave me some estimated rate on his cell phone for my offer rather than actually go inside and try to sell me a vehicle. I have never been treated with such disrespect. I expected way better treatment especially from a MB dealership. This dealership treated me as if my money wasn't good enough for them. Not interested in the car anymore, solely based off of their offensive, demeaning treatment. My mother did happen to purchase a Used CLS 550 with 15,000 miles from them as well back in 04, when she went to sell it in 07, carmax told her the car had a salvage title attached to it. No accidents on her record and had never been informed of the title. Guess second chances are over rated. Not ever dealing with MBLN ever again and don't recommend them to any other local residents of Dana Point/ Laguna Niguel, or future Mercedes Benz owners. Go to Fletcher Jones of Newport, save some dignity.

shusmani

6 de may. de 2013

Made a last minute call for a car seen online and spoke to Amir. It was late sunday around 5:15pm, but Amir said come on down and at least check it out. I said OK and was over there to test drive the used car. The car was incorrectly advertised (used car) as manual while it was actually automatic, and this actually got me a little mad. But, with Amir's professionalism, and his dedication to "making it right" for what he admitted was their mistake, I gave them a shot. Normally this would be a 1-star review if it ended here, but Amir actually made good on his promise to make it right and really really surprised me with his level of professionalism and dedication to my needs.I wasn't that bent out of shape over manual vs auto in this case, and test drove the car and it really was above and beyond all other cars I was looking at from other dealers in terms of packages and overall quality. It seems that MBLN only takes in cream of the crop trades or only sells excellent trades, and this car was proof.Well, we went in, and Amir was pretty straight up with me about how much they paid on trade, how much went into reconditioning, and how much they were "packing" the service department cost. This is a high level of professionalism in my opinion because it showed that he appreciated my knowledge and respected me enough to cut to the main issues instead of dancing around it and keeping me there all night. He made me a deal that I would never had imagined, and got me into finance and on the road with my new (used!) car in about 2hrs total! This was a great experience for me since I spent many hours in dealerships over the past few weeks. Highly recommend MBLN and Amir!

Jdickson

26 de mar. de 2013

I have a very low opinion of Mercedes Benz of Laguna Niguel--the service department in particular. I bought a 2012 E350 convertible from this dealership Feb. 2012. The car developed a rumble. I took it in for service. They balanced the front wheels. I took the car back for the same problem. They kept the car for about a week. This time they replaced the front right tire. Again, I had to take the car back for the same problem. This time, the kept it for 4 weeks. The solution, they balanced the front wheels. However, the rumble was gone. In total, the had the car for 6 weeks and the service was balancing the front wheels. I decided to drive the car to work for a while. I drove it 4 days, about 150 miles total. On the fourth day, as I was driving north on Pacific Coast highway, the car began to rumble. I thought the rumble was back. But it got increasingly worse so I slowed the car and stopped along the curb. As it turned out, all five lug nuts were missing from the left rear wheel and the car was resting directly on that wheel. There was minimal physical damage to the vehicle. With the exception of cosmetic wheel repair in 2012, all other service to this car was done exclusively through Mercedes Benz of Laguna Niguel. I'll let you draw your own conclusion. I discussing the matter with the dealership's general manager, he stated that the damage was not consistent with my scenario and that he did not believe that the wheel came off the car. I've had a number of other issues with this dealership, but none so serious. I will not say that they forgot to tighten the lug nuts. Like I said before, I'll let you draw your own conclusion.

CerritosG

1 de feb. de 2013

I bought 5 cars from this dealership, then went back to trade down and they treated me like I was an imposition. Then proceeded to jerk me around by calling me and promising to work out a deal, only to waste my time and give me the same runaround as before. So much for dealer loyalty... As far as this dealership is concerned it counts for nothing! Very disappointed and I'm going somewhere (anywhere) else from now on. Rude, obnoxious and a complete waste of time.

augpolito

22 de ene. de 2013

I have bought several cars from LN MB because they deliver and it is always a pleasant exprience working with their whole staff, from parts to service everyone is dedicated to serving the customer.

CatherineCarter

22 de ene. de 2013

While our car was in for service there was some damage done to our car. The service manager refused to fix it. He wants us to go through our insurance. He was rude. I have never meet anyone like him. Because we didn't notice the damage until Sunday he said we must have done it. They not only refused to fix it they tried to cover it up by trying to touch it up with paint. If we had done it we would never put a claim in with them. The damage is so little. Not worth the time to claim it against them. We need to buy an extended warranty. We will go Flexture jones. I will never take my car there again. I wonder how Mr Perry would feel if his wife was treated like I was.

robert1983

7 de ene. de 2013

I ordered a 2013 G63 to my specifications in April, 2012. They took my deposit, and gave me a receipt of my deposit. I continued to follow-up to "Duke" through text message, on the availability of my ordered vehicle. He initially estimated that I would have it in September, as I was the first customer who put a deposit on this vehicle. After numerous text messages giving me a run-around, finally he said "Hey your vehicle is in". It came in, and was NOTHING like I had ordered or specified. Only similar aspect was the exterior color.To this date, I have not received my vehicle that was ordered, NOR have they refunded my deposit. I have asked NUMEROUS times to get my deposit refunded, but to no available. That is why I am reaching out to you, to help me resolve this nightmare of a situation.I have bought through family and friends, about 8 Mercedes Benz vehicles through the dealership and "Duke", and they have treated me like garbage.Other customers that have placed their orders in June/July which is 2-3 months AFTER I did are already enjoying their G63.Avoid this dealership like the plague!

wackerman

18 de nov. de 2012

This purchasing experience has by far been the best I have had in over 40 years of buying automobiles. Mercedes Benz of Laguna Niguel is a first class dealership in every respect par excellence and matched the highest quality of the Mercedes Benz reputation. From Mr. Pat Bolter and Eddie Hwang to everyone I came in contact with, I was treated like I was the very most important customer ever to walk through the door, especially my sales rep Tim Rhine. Tim exemplified the best qualities and demeanor of any sales person I have known and is a very valuable asset to the MBLN sales team. Not only did he bend over backwards to answer all questions and accommodate my every request, by the end of the day he became our friend. Thanks again to the entire MBLN team for making what is usually a dreadful event - the best ever. I could not recommend Pat and his team more highly and will be hard pressed not to buy my next MB from them in the future.

newmb

11 de nov. de 2012

I have had the pleasure of purchasing a new car with a great team: Kekoa Dapitan, Russ Ellis, and Director Eddie Hwang. Their efficiency, professionalism, and superior customer service is a step above the rest. Kekoa is young, bright, and energetic; you will definitely have a great experience with him. Russ is responsible and gets the work done, he is a great guy. Director Eddie is serious about his work and humble.Do not waste your time at other dealerships. I did not mind traveling the extra distance for exceptional service. Mercedes-Benz of Laguna Niguel is truly a 5 star dealership.

fastglassarroyo

24 de oct. de 2012

I have never experienced such amazing service in all my life buying all the various car brands and dealerships as i did from Mercedes-Benz of Laguna Niguel. 5 Stars is an under statement and I'm a Customer for life!The Managers, Sales Team, Service Team and Finance Team are all top notch!

Allan Shanberg

10 de oct. de 2012

I have been buying Mercedes cars for my wife and I since 1980. I am sure I have purchased 10-12 cars during this time. This was the best and most honest buying experience I have ever had. They were honest stayed with the deal as quoted on the phone with no last minute haggling that I have had at other dealerships. Very thorough in showing me all the new toys in the car and how to use them.. The GM pat Boltar was a gentleman to work with completely. Will go back for my next car without any question.

somiswillie

2 de jul. de 2012

Poor customer service and follow up.If you don't have the big bucks, don't bother going to this place.You will be treated like a step child...:)I wouldnt even consider recommeding this dealer ship to anyone.

John Schofield

29 de may. de 2012

I hate car dealerships and the time wasters working in them! MBZ of Laguna Niquel took us at our word for what we wanted, our pricing preference and we didn't want to spend alot of time negotiating and then the Finance Dept. and paperwork took less than 10 minutes. Very impressed, a high caliber car from a high caliber dealership. A Win - Win!

frank135725

23 de abr. de 2012

I went into MB of Laguna Niguel just to speak with Steve regarding leasing a C250. I had no intention of buying a vehicle. Within 15 minutes of speaking with Steve, I had changed to the GLK350 and was told I would be walking out of the dealer with a new vehicle that day. With my credit challenges, Steve and his team made the impossible happen. The finance manager, Mike Larkin was very nice and didn't pressure us to buy options that we didn't need. I would never buy another vehicle from anyone other than Steve. The whole delearship was friendly and very easy to deal with.

RICKMANR

20 de mar. de 2012

Oustanding service from the time I walked in until the time I left. This is the second Mercedez I have brought from Mercedez Luguna Hills and I am more than happen to recommend this great company to my friends. I took my 14 year old son along so that he could enjoy the experience with me. He even picked out the color car I wanted to buy. I can't wait to see you agian in 3 years when I buy my next car.

aburwick

19 de mar. de 2012

I found everyone at MB Laguna to be professional, courteous and knowledgeable. I went into the dealership with the mindset that I would probably lease the C350 Coupe if its performance was what I was looking for. The car drove great and I made a somewhat split decision to just go for it and make the deal. I worked on the lease terms for about 15-20 minutes and MB Laguna was able to satisfy my requirements. The negotiation process was also very professional and honest. Unfortunately, I left with the car that day and ended up feeling that the seat was extremely uncomfortable on my back, which is a major issue for me. I contacted the dealer the next day and they were initially hesitant though ultimately responsive to my needs and my request to return the car. Eddie was extremely professional and understanding through the process and I would 100% trust MB Laguna with my business should I decide on Mercedes in the future.

vanniekerka

14 de mar. de 2012

This is the 11th new automobile I have purchased from MBLN since 1997. Over this time I have seen the quality of the dealership, its people, and the services they provide, improve consistently over time. The recent "Auto Haus" renovations have turned it into a showplace, especially with the dedicated AMG studio. Pat Bolter is an engaged and dedicated General Manager, supported by a caring family who owns MBLN.On the service side I have worked with Scott Parry over the last eight years. They do not come any better.I recommend this dealership to anyone who are fearful of large organizations. There is an art to be being big, yet give the experience of being cared for like family. It all comes down to being effective in what you do, at any scale, by being customer focused.

jonpete

6 de mar. de 2012

Thank you, I will probably be back! The sales team treated me with respect and professionalism. I like my new car, the deal, and the service.

klofthouse

6 de mar. de 2012

The experience my wife and I had at Mercedes Benz of Laguna Niguel was fantastic. Our Sales representative, Andre Javardian, was amazing. He provided a very friendly, informative, and personal touch to our buying experiecce that was greatly appriciated. We were able to find a car we loved, negotiate a great price, and take advantage of the fantastic financing rate currently offered by Mercedes Benz. This is our first Benz making one of our dreams come true. Without the great hands on approach provided by Andre and your team I am certain we would not have realized our dream. Thank you Andre and thanks to all of the great people at Mercedes Benz of Laguna Niguel !!

RSF C63

31 de ene. de 2012

I went in to buy a new C63 AMG and I knew exactly what I wanted. Knowing that they are an AMG center, I figured the sales staff would know the cars. Turns out they did not know the cars at all. they tried to tell me the specs of a none AMG vehicle when I asked about an AMG. They didn't even know what options were available for the cars. I left and probably will never go back to this dealer. I bought the car I wanted from MB San Diego. they are much better.

benchinco

16 de ene. de 2012

They wasted my time last night. I had to cut my family time so I can get to their dealership before 7pm all the way from FONTANA. They told me that they have the car with the specs that I gave them and they will have it waiting for me. I got there and come to find out that the car THEY SAID was there waiting for me to see wasnt there and that IT DOESNT EVEN EXIST! Russ, their manager, was supposed to meet me but he was busy with other customers. I was passed around with someone, a guy named BERNIE, who didnt even have a clue of what I had discussed with TONY initially. Then Bernie tries to show me a car that has totally different specs and expect me to say yes??? What kind of business are they running there? That dealership is the worst dealership I have ever dealt with. They are running a business of LIES! I will make my complain to the Better Business Bureau and I will make sure the owner of this dealership hears about this.

Garzetti

4 de nov. de 2011

My husband & I went interested in a GL 550 truck. The sales person showing us the truck was very interested in showing the options of either the new & used options, but when it came to the numbers and approval right away they wanted more $ for the downpaymt. As they said Mer. Benz finance was not approving us. They are very negative in their sales techniques, and shady when it comes to the financing. There was even a sales manager saying he needed to sell 30 cars by 10/31/11 and he will do whatever it takes to close the sale. Promises, promises, promises and nothing was delivered. That's the reason they r not meeting their quota, the numbers don't match their needs they will not help you. Don't go to them. After this we went to House of Imports in buena park, ca and purchased two pre-certified E class cars (his and hers) with no problem and financed through Benz finance comp. That supposedly didn't want to finance us at laguna niguel. Their LOST..

Atx Global

15 de abr. de 2011

I purchased 2 Sprinter vans supposedly for the same price. It tursn out that, without being told, one of them was at 14% interest. I complained about the contract and I was told by the sales manager, through a voice message, simply pay off early and you won't be responsible for the extra interest. I have called 3 more times to speak with him and no returned calls.I took the sales person's word on the contract for the second van. It turns out after complaining that he never looked at the paperwork either and that he did not know it was at 14%.I trusted him because the first van went smooth. I simply asked for the same package and he said he had it. I ran in signed a few papers, none of which explained the terms of the loan, and left with the van. It was not until a few week later that I saw the payment was quite a bit higher than the original van.I am in the business of selling products that a lot of people use thes vans for. I have a facebook with over 85,000 people tha you can guarantee that I will let people know how I was dealt with at LN MBZ.

spasha

18 de oct. de 2010

I am disgusted and surprised on how blatantly a MB dealership can lie. When our MB lease came to an end, we decided to lease another MB vechicle. During the leasing process, the MB salesperson stated that because we were leasing a new vehicle, the excess miles on the prior lease would be taken care by the dealership (we had roughly 2,600 excess miles). Approximately two weeks later, we receive an invoice from MB Financial stating that we owed money because of the excess miles. We contacted the dealership and spoke to the salesperson (Steve Hall). He stated that it was just an oversight and he would resolve the matter. We then start to get collection calls, so I email the salesperson asking if the matter was resolved. In the email, he responded that he believed it was. We continued to get collection calls, so we constantly called/left messages for the salesperson as well as the sales manager (Alex Nazari). We then decided to make a visit and hand deliver the invoice to the sales person. He made a copy and stated that we shouldn't worry because "it will be taken care of". After continuing to get collection calls, we started to get concerned. My made another visit to the dealership. It was then that the manager/salesperson stated that they would not take care of the invoice because "they did not document it anywhere". I asked to talk to one of their superiors so he/she could resolve this. The sales director (Jared Bayless) offered us a car wash in lieu of correcting the problem.Now, the invoice is in collections and on my credit report. The collection agency suggested that I take my kids and picket the dealership. Most likely, that is what I would need to do to resolve this.

benzed1967

25 de mar. de 2010

I initially contact them via internet sales. No one contacted me after about a week, so I stopped in. The sales guy was great. said that they are interested in my business to lease a new 2010 E550. I told them i want to compare apples to apples and told them the exact car and equipment I want. I also told them I wanted a 36-39 month lease, so I can compare apples to apples. I was upfront that I would be back in 6 days to purchase the car and complete the paperwork.the manager came back with a "ballpark" price several hundred lower than anyone else in the area. I was excited. But then found out he ran it on a 60 month lease! I asked him to re-run the #'s for a 36-39 month lease, and he told me to come back when i am serious, as he has another deal working, and as the #2 dealer in the nation, they dont give out pricing until I am ready to sign a deal.they certainly are #2!They wasted 40 minutes of my time.

Kanzis

16 de mar. de 2010

I brought my newly bought used car in for regular service in November. It is used by my daughter in No. Calif. I had it checked out before purchase by a reputable foreign car mechanic who said it was in good condition. I wanted to establish a relationship with a MBZ dealer for regular service so I brought it to the Laguna Niguel dealer. After it was checked out, the service rep called me and listed $3500 worth of repair that needed to be done. After each item, I asked if it was a safety issue. He said yes, except for the wipers. I had the work done, as I was concerned about my daughter's safety and she had to return to No Calif the next day. When I showed my husband the invoice, he said I had been taken. They also repaired the wipers when the tech said they wouldn't. Three days after service, the battery died. I sent a letter to the service manager. He did not respond. I emailed the letter to him. He did not respond. I emailed it again and copied the manager. The service manager said he'd take a look at it and get back to me. He never did. MBZ headquarters called me because I took a post-repair survey. I told them the story. They called the service manager to make sure he called me. He never did. I emailed the manager once again to complain about the lack of response. He never responded. Take your business elsewhere!

noserviceatmbln

26 de feb. de 2010

REDEFINING SERVICEBy Marie Mayservice: Installation, maintenance, or repairs provided or guaranteed by a dealer or manufacturer.The definition above is the one that most people myself included-- use when they think of the word service, especially as it relates to their beloved automobile. Unfortunately, that does not extend to the ownership and management of Mercedes Benz of Laguna Niguel.I purchased an S500 from Mercedes Benz of Laguna Niguel in 2006, and have faithfully utilized their service department for all of our scheduled, and non-scheduled, maintenance needs. Recently the SRS light on my S500 was on, and I dutifully took my car in to have the problem fixed at Mercedes Benz of Laguna Niguel. The next day I was told the problem was solved, however as I drove off the lot the light came back on and they asked me to again leave the car in their service bay.Imagine my surprise and horror when, two days later, I received a call from the dealership explaining that my S500 had fallen off the service hydraulic lift (an 8-foot drop), and my car was totaled. Employees at Mercedes Benz Laguna Niguel confirmed that when my car fell, the impact shook the ground so much it was felt in the showroom.Although this accident happened on Wednesday, I was not notified until Thursday, after the dealership contacted their insurance company and accident investigators. When I returned to Mercedes Benz of Laguna Niguel, the car was indeed a total loss. Something went very wrong in that service bay details that I still have not received -- and through no involvement or fault of ours, our family was now without a car that we truly enjoyed.I have accepted my insurance companies total loss settlement. What I havent accepted, and thought the citizens of Laguna Niguel and the surrounding communities might find interesting, is that the dealership continues to refuse to explain why the car was on the lift in the first place, what happened to cause it to fall off the lift, and why our family was not notified sooner. In addition, they failed to meet our expectations regarding a fair-value replacement and were profoundly lacking in customer care. I was a Mercedes Benz owner for 12 years and always had service performed at Mercedes dealerships. I purchased the S500 at Mercedes Benz Laguna Niguel, paid for it in full and had every service performed at that dealership.After this experience, I an now the proud owner of a 750li BMW, and wanted to alert other customers in Laguna Beach about what might happen if they take their beloved automobile in for service at Mercedes Benz of Laguna Niguel.

topcarr

2 de ene. de 2010

From the start this felt like the same old stereotypical sales process. Teh hidden "manager", the "bait and switch", the sales guys standing around the front smoking. This place was awful. After i asked them to find a car with some special features, they traded for it and told me now i "have to buy from them". I bought from Fletcher Jones...a far better experience.

Miguelito

31 de may. de 2009

I wanted to lease a 2009 CLS550 as a replacement for my AUDI A6 4.2. I went to the dealership and after I told the sales person that I am interested in a CLS550 the sales guy started talking, talking, talking. He did not ask one single question what I am really looking for. He explained every single function of the car, and he went on even after I interrupted him and told him that I know all that stuff from my fully loaded AUDI. After test driving the car, I told him that I was interested in the car. Next thing was the price. I told him my current lease conditions, his immediate answer was that he can easily beat that. He brought his manager in and they tried to make a deal on the spot. I told them that I want to see the car with the right color, options etc. first and because I do not want to waste my time I wanted to discuss about the final numbers right now. They kept repeating we will definitely beat your current lease conditions. Anyway I left telling them to call me when they have the car I wanted and I requested the deal in writing before I would come back. Next day, I sent them an e-mail outlining the car specs and the lease conditions. There response was: WE HAVE THE CAR AND WE WILL MAKE YOUR DEAL. I made an appointment with the sales person. I went there, but another sales guy told me that the person I made the appointment with, is not here today, but he was told to take care of me. I told him that I JUST called 1 hour ago. Anyway I asked for the car. I wanted to see it. He told me that they have plenty cars, but unfortunately not the color I wanted, but he thought that does not matter. Beside that he had no idea that they already agreed on the lease conditions. I left the dealership and I will definitely never return. Everyone I met there was unfriendly, unprofessional and they don't care about their clients.. .. I went to BMW CREVIER SANTA ANA and the experience ( David Hwang (Sales) and Dino (Finance) there was outstanding. From the beginning no false promises and after a couple of hours I left the dealership with a BMW. I lease a BMW 550i and the car is light- years better than the CLS5500 I test drove.

bobgarrett77

12 de may. de 2009

I leased a car From Mercedes Benz of Laguna Niguel and had the car for 7 months and the call me and said that they have a buyer for my C350 Mercedes and that They would take my car back and resale the car and replace the car with a New C350 and Said They had already checked on credit and all and the value of my c350 the said the They would lower the payment and lease time. Well it was all a Bait and Switch. They Could not do any of it. They tried to increase my payment. And wanted 3,500 down. Bait and switch is a form of fraud in which the party putting forth the fraud lures in customers by advertising a product or service at an unprofitably low price, then reveals to potential customers that the advertised good is not available but that a substitute

furiouscustomer

1 de nov. de 2008

Although the dealership offers free car wash, the customer service guy at the car wash is extremely rude. I just went for my car wash on 11/1/08 around 11am. According to my previous experience, the wait time is usually between 60 to 80 minutes. So this time, i have my husband pick me up after i dropped off my ML350 for car wash. Just as I was trying to get in my husband's car, the customer service guy ran up to me and started "yelling" at me: "Ma'am! ma'am! You cannot leave your car here because we cannot babysit your car!!!" I then said, I will only be away for 15 mins, I will be back before the car wash is done. He then raised his voice even more and yelled at me that "You do not understand! You cannot leave your car here. It doesn't matter how long! If you insist on leaving, you will lose your privilege for car wash!"So, I stayed at the dealership, and waited until my car is done.I am still shocked about this guy's attitude. I have no problem with following the policy of waiting at the dealership during car wash. But I do have a huge issues with the car wash guy's attitude. What kind of customer service is that???? How on earth can you "YELL" at your customer? I will never go back to this dealership and will not continue my regular car maintenance at the dealership.

buellwinkle

15 de jul. de 2008

I have been using this dealer for over 20 years and recently they have been getting very greedy. For example, I brought one of our cars in for an oil leak and they quoted $3,455 in repairs. A week later I tried a different SA and they said $800. Was just a leaky oil pan bolt, costs 50 cents. They told me I needed brakes and I only have 20% left but they were nearly new. I'm not naive, I went to auto repair school, just chose a different career.In addition to uneeded services, I have had several problem with poor workmanship. I had to bring it in 5 times for a brake problem they couldn't fix and when I took it apart to show them the part that was bent they said, yes, that should have been replaced, duh! Even my last 2 oil changes where problematic, once they overfilled it and got warning on dash, second time they didn't change the filter (I hear this is common, mechanics save the filter for their own cars) and I had to get the oil change redone elsewhere. They do very sloppy work and even though my car came with a 4yr 50k miles of free maintenance, I pay to have it done elsewhere.I will never use their service department again unless it was an emergency.Their sale department is much better, I can recommend buying a car from them. Just find somewhere else to get it serviced.

aj123

20 de may. de 2008

They called me back on a deal that I had requested on an agreeable price "FOUR" times and when I made the trip to their show room I was told they would not honor their own published coupon. Because they did not know what kind of deal they were working on so when I told them initially that I have the coupon it was no problem but Later they said they can't use the coupon and they tried to increase the payment which I thought it was totally unethical.To top that I was verbally and physically threatened by (Sales Manager) I wonder what kind of place of business would treat their pervious customer with such treatment.

jtaylor887

2 de abr. de 2008

Very high pressure salesmen, teamed up to keep me from leaving their sales office, kept me waiting excessive time, showed me MBZ new vehicle of my color choice, however not detailed & had plastic seat covers, etc. still in place dark night location, required signed paperwork & deposit before I departed. I later canceled lease deal via email & phone. Next day salesman called to say "I COULD BUY OUT THE LEASE"!!!! MBZ of Laguna Niguel turned deal over to MBZ Finance, held to lease, dinged my credit, had the car, keys, never inspected or accepted & now 15 months later, they still have my $5,001 deposit!!!! MBZ of Laguna Niguel refuses to return my deposit, they claim they sold the vehicle at "big loss" (Absolutely NEW & no delivery to me from dealer after new car detail work..... I never saw it detailed) Team Sullivan relocated to Newport Beach MBZ dealer soon after this event. Today, I am out my deposit plus over $10K in legal fees!This dealer needs to answer to the judge or jury on this matter. I welcome any comments or referrals for clearing this matter. Thank you. jtaylor887atgmail.com

ChuckYang

8 de jul. de 2006

Service department loss my car because they didn't keep proper paper work. After hour SA accused me of trying to rip off the dealership by claiming that I had a car there and refused to call the SA that checked my car in. FInally after 10-20 minutes of me screaming at them, they reluctently went and found my car in the back lot.Even though my car still has the temp registration sticker with my name on it on the windshield, they made me proof the car was mine.I have never had such horrible treatment from any car dealership. I think being Asian didn't help and I felt I was being discriminated against by the staff. I will never go there again. I even wrote a letter to the GM complaining about how I was treated and never got a response.

Whats'name

18 de nov. de 2005

We shopped for a E350 sedan under a factory lease incentive. My wife has a medical condition that makes riding in a car very painful for her. The dealership and in particular the salesman, Ali Hashemi, went out of their way and brought a car to our house for her to test the seating and ride comfort on four separate occasions to help her select the make and model that would be the best fit for her. Once she had settled on a E350 over a Lincoln Towncar Ali filed out the paperwork over the phone and brought the car and the contract to us. The price was exactly in accordance with the factory lease incentive.

tantan16

29 de ago. de 2005

This was, by far, the best car shopping experience Ive ever had. After the horrible treatment I had received from Crevier BMW (my last car) I was really dreading going car shopping again. I decided to give MBLN a shot and they have changed my perspective on car shopping all together. My sales rep was extremely straight forward, he even talked me OUT of getting some silly features that would have increased my car payment. All things said, Jeff was absolutely awsome (so awsome that we have bought 3 more cars from him). The moral of my story is finding a good sales rep can dramatically atlter your car shopping experience and I would recommend Jeff to anyone who is serious about getting a classy car at the best price!

Sant

10 de ago. de 2005

Most uncourteous and rude service manager I have ever delt with. Absolutely Zero knowledge of E300 diesel car. Their service and repair cost is proably the most expensive. I guess if you live in Laguna Niguel these guys think you are a millionaire. Suggestion: shop around.J.beer