James Kerr

30 de oct. de 2016

Outstanding treatment - all one would expect from Mercedes, and then more!

Helen Jean Mitchell

29 de oct. de 2016

I like the shuttle to my home. The employees in the service department are polite.

L Segelke

27 de oct. de 2016

We appreciate the friendly service and extra effort to ensure we drove away in the right car for our family.

byuzand yeremyan

21 de oct. de 2016

very friendly service, great price and painless transition . Thank you Robert Bird.

Pat Redmond

13 de oct. de 2016

Zander was great. No pressure, answered my questions and let me make a decision. exactly what i needed.

Roger Sampson

13 de oct. de 2016

It's all about the way I am treated at MB of Littleton. I had bad experiences there in the past and left. Now they have changed some personnel in the service department and I am VERY pleased.Thomas listened (service writer) and everything was done as asked.Jodi Jacobsen helped me when I picked up my car and was superb in all her customer skills. I am happy that Juan Uribe is still there after all these years. In my mind, he qualifies as Customer Service Manager. He keeps customers for the long run.Nice Going!Rod Sampson

Trina F

13 de oct. de 2016

Scott and the Service team are amazing! They go above and beyond from giving me back the car totally cleaned to showing me how things work and how to program items. I would recommend this dealership to anyone! Even the sales guys have helped me a couple of times and have been great!

Sharon H.

5 de oct. de 2016

I went in to look at a used Kia the dealership had taken in trade. Even though I was not looking for a Mercedes, but a less expensive car, the gentleman who helped me had taken the time to understand a few of the basics of the Kia. I felt nervous about going into a Mercedes dealership to begin with but he treated me with a respectful, friendly attitude. Before our test drive I told him I was looking at other used Kia's, but I never felt rushed, and when I decided to buy from another dealer, his tone of voice was still friendly, and not one of "you wasted my time" like I received from other dealers.

Hennessy

5 de oct. de 2016

Mike Hill is awesome and always does a great job as my service advisor. I have been coming to this dealership for about 15 years. They always treat me great

Anonymous

28 de sep. de 2016

Best Mercedes dealer in Denver! I have done businesses with the competition. I will now only go to Littleton Mercedes

Andrew Klein

28 de sep. de 2016

Great service , great staff, will be using them from now on!

Katherine Hansing

27 de sep. de 2016

Great service. Very happy with the Mercedes Service team of Littleton. I was living inWashington where I purchased the vehicle. My experience with the Beaverton team was a nightmare. I'm so happy to know I have a team here I can reliy on.

Carl Necker

25 de sep. de 2016

My wife & I purchases a Mercedes C300 Vehicle and the customer service was excellent, Itt has been many years since our last car purchase. Our feelings and comfort level was enhanced by the sales staff, I have little doubt that this will continue.in the future.Thank you very much.Lorraine & Carl

Gorman-Sandoval/ Sadoval

24 de sep. de 2016

We were surprised, we went in to make an appointment, and they took us right in,only took 1 hr. and 45 min.

Grant Dahl

20 de sep. de 2016

Great Service! Thomas was Fantastic everything went smooth

Gayane Zadikyan

20 de sep. de 2016

My experience at the service center of Mercedes on Broadway was beyond excellent. I had numerous employees greet me and everyone was very friendly. I am pregnant at the moment and believe me I was very comfortable and enjoyed my time at the service center. I even had several employees ask if I needed anything to make me feel comfortable. I absolutely loved the treatment I was receiving. My agent was also very on point with details and kept me updated every step of the way.

JS

19 de sep. de 2016

We just moved to Colorado and needed service on our GLC. We took it into Mercedes-Benz of Littleton and they did a phenomenal job. Their customer service was fantastic. From scheduling the service to driving off - everyone was nice, friendly and on time. I would recommend Mercedes-Benz of Littleton to everyone.

Bill Brown

17 de sep. de 2016

We were traveling when the check engine light came on. We were told that they would work us in. We arrived around 8 am and were on the road again by 10:30. GREAT SERVICE!

Stephanie

11 de sep. de 2016

I hate buying cars because of pushy salesmen. We were fortunate to be paired with Van Saukam. Van provided education up front on several Mercedes Benz models. He then took us for a test drive. The dealership was closed upon our return and Van stayed to educate us further and provide additional information on the vehicle we were considering. Van is a class act and makes the car buying experience relaxing. If you are in the market for a new vehicle - ask for Van Saukam.

Justine Carroll

8 de sep. de 2016

This service event was by far our best in recent years, we have nothing but great things to say about our service advisor Nate Manzanares. We brought our R320CDI in for a sudden loss of power unexpectedly on a late afternoon. Nate did an excellent job in recognizing the significance of our unplanned predicament once I explained my position as a consultant and having a car to get around in being paramount to my business. Nate provided exceptional customer service and went above and beyond to get me back on the road with a vehicle. Not only did Nate get me back on the road quickly, but he also provided above average communication about the status of my diagnosis, the repair and especially the speed of the repair when it was ready. Our past few visits before this were not nearly as successful nor enjoyable. I would highly recommend Nate, he did an excellent job and reminded me why I continue to bring our vehicle to MB Littleton for service.

G. Turlington

7 de sep. de 2016

Quick service once I entered the service department, great customer service. Loaner was ready for me and my vehicle was ready when promised. Jodi did a great job communicating with me throughout the day.

John Murray

2 de sep. de 2016

Jodi Jacobsen was an awesome service advisor and was super helpful explaining everything. She also went above and beyond to make sure I felt important as a customer, and that my needs were met. Kudos, good customer service is hard to find.

Mark S.

22 de ago. de 2016

Salesman Van V. Saukam made my buying experience from Mercedes- Benz of Littleton a pleasurable experience. My trip from Colorado Springs was well worth the travel. I look forward to working with you and your colleagues in the future.

anyhony Hammerstad

22 de ago. de 2016

Excellent service and courtesy employees, make this dealership one of the best that I have seen. Thank you, Anthony W. Hammerstad

Karl

21 de ago. de 2016

Buying a vehicle can be a time consuming and stressful process but Van Saukam made the process very easy and straightforward. He gave a detailed but customer friendly overview of the vehicle, took a test drive, and then sat down to discuss price which was also a very straight forward process. Everyone I dealt with was friendly, knowledgeable and customer focused.

John

10 de ago. de 2016

I met with Zander Lens on the purchase of a used vehicle. It was like having a conversation with a favorite cousin.He knew the vehicle well. he was pleasant not pushy, competent not cocky, took all the time I neededgot a fair price for my trade from he and Wayne. Easy going experience, I was treated as if I was buying a new MB even though my purchase was used and non MB.

JEFF KOWALSKI

10 de ago. de 2016

GOOD SERVICE - VERY RESPONSIVE AND FOLLOW UP WAS GREAT.

Michael

5 de ago. de 2016

Service on hatch issue. Thomas was professional and supported my needs, including the explanation of the issue and corrective measures.

Michael Belieu

4 de ago. de 2016

Excellent service experience. Thomas did a great job getting the car serviced in a timely manner. Car was washed and clean after work was done.

Cardriver2016

2 de ago. de 2016

My salesmen was Van Saukam. He made my buying experience straight forward and pleasant. I was able to get into the car I wanted at a very fair price while being treated properly. If you get a chance go test drive with Van. Also making the experience a great one was the finance manager Greg. He was very nice and made my time at the dealership fun.

Lori Nelson

31 de jul. de 2016

I scheduled an oil change and repair issue and had to wait 3 weeks to get in...I recieve NO phone call after they have had my car for 2 days....only after I called on a Friday afternoon and asked for the manager did I hear...they are back logged...you have loaner so just drive it. It took 10 days to get my car back...after I would call everyother day to get a status...only twice in 10 days after I bitched did I get a call before I called them. They could not replicate the issue I had.....um...did it when I drove off the site....so not real pleased with my experience. They wanted to replace the spark plugs at an enormously inflated price. I will go elsewhere to have that done for...the same plugs, probably will get done in 2 hours...not 10 days.Lastly, I dont like driving your loaner...I want to drive my car....it is not a special present to get a loaner that is full of dog hair and quite frankly, is not as nice of a drive as my car. I have always had a good experience at MB of Littleton....so this was not what customer service is about.

Mardi A.

29 de jul. de 2016

I worked with dave and Sam. Both professional and kind great experience!

Arifan

25 de jul. de 2016

Choosing a new vehicle can be a tough task. We were lucky and found Zachary Holloway with MB Littleton. Zachary was a pleasure to work with and made us feel very welcome. After a test drive we were lucky to find the exact auto we wanted. Zachary has been in touch with us since and we feel lucky to have him as our Agent.Thanks Zach!!!!Arifan Memon / Sarosh Ahmed

Arifan Memon

25 de jul. de 2016

Choosing a new vehicle can be a tough task. We were lucky and found Zachary Holloway with MB Littleton. Zachary was a pleasure to work with and made us feel very welcome. After a test drive we were lucky to find the exact auto we wanted. Zachary has been in touch with us since and we feel lucky to have him as our Agent. Thanks Zach!!!! Arifan Memon / Sarosh Ahmed

Les S

23 de jul. de 2016

Awesome, fast, courteous service! Scheduling was professional and the interval to receive service was short. Highly recommended dealer and service center.

Lynn's Angel S5504Matic

19 de jul. de 2016

Mercedes at Littleton has a different approach"Make Our Customers Thrilled!" Matt and Louie were truly genuine and made this experience exceptional! The Team is honest, caring and amazingly efficient! Enjoy your next purchase at Mercedes Benz at Littleton with complete confidence in receiving the Best!

Jim West

18 de jul. de 2016

At Littleton Mercedes Benz, Van V. Saukam, helped me find an E350 that meet my needs. Van was very helpful and able to explain the options on each car we considered.Van didn't pressure me into a decision. He kept offering didn't options and considerations until I was satisfied.I would highly recommend Van and Littleton Mercedes Benz.

Rob Hoffman

18 de jul. de 2016

Everything was Great the service rep Aaron was great to work with , my wife was disappointed the car was not washed , they usually wash it .ThanksRob

Jfwest

18 de jul. de 2016

At Littleton Mercedes Benz, Van V. Saukam, helped me find an E350 that meet my needs. Van was very helpful and able to explain the options on each car we considered.Van didn't pressure me into a decision. He kept offering didn't options and considerations until I was satisfied.I would highly recommend Van and Littleton Mercedes Benz.

Richard Welch

4 de jul. de 2016

Great service & sales, friendly & helpful staff.My only complaint would be that there is a long service backlog, and it can take quite a while from the time you make your appointment until you can get your car in for service.

Harold Nicholson

1 de jul. de 2016

Dave was great to work with, process was seamless, they had exactly what we wanted in their inventory

Ajay

1 de jul. de 2016

Great buying experience. Van Saukam was very knowledgeable and when he did not know an answer did the additional research to make sure the SUV we were getting would meet our needs. We had one issue with the hitch and when noticed - Van and the service department made sure it was resolved quickly. Thanks for the positive experience.

Onetime

28 de jun. de 2016

I was more than pleased with my purchase experience. I did my initial research on the vehicles and was able to find a car that fit my needs. I reached out initially to sales guide David McKune who not only empathized with my needs hrough active listening but did so in a manner that valued my time and i also appreciated that he was prompt and courteous, highly recommended!!

Newcar

28 de jun. de 2016

Van Saukam is very thorough and knowledgable about cars. A passion that shows in his work. He spent a lot of time with us to ensure we went home happy

Jim80129

25 de jun. de 2016

First Mercedes purchase and have to say I was impressed. Both Kait and Zander knew their stuff, were personable and professional and quikcly helped us find our perfect car. Would definitely recommend this dealership and the high level of service and expertise we experienced.

Jim C

22 de jun. de 2016

Excellent service, prompt attention and courteous personnel. Service advisor was Connor who kept me advised of status of service which a "B" service on a GL. A very pleasant experience due to the personnel, especially Connor..

Margaret Bridgforth

17 de jun. de 2016

As always everyone was very attentive as I pulled int the garage. The loaner car experience was seamless as always. Greg, my car consultant was wonderful as usual. He kept me informed on the progress of my car throughout the day. Kudos to Greg he was great!!

C Alfred

17 de jun. de 2016

Mike took great care of me and I will only take my car to Littleton Mercedes !!! This dealership goes over and above expectations !

Shejiang Wang

15 de jun. de 2016

The service is very good. My car is also very clean now. Thank you so much!

Bill Futera

13 de jun. de 2016

As a first time customer who just moved into the Denver area, I was treated as if I had been a customer for years. Everyone helpful, friendly and courteous. Terrific first impression! Thanks!

Ashley Ottaviano

9 de jun. de 2016

Kait was fantastic! I have never had such a pleasant car buying experience and I will definitively be back for my next purchase.

Kathy

7 de jun. de 2016

Great job! I have a very busy schedule and resent having to write a minimum of 50 words for this review to go through. I was happy with the service and that should be enough. The next time I will "X" out the entire review and you will have no feed back. A few words should be enough.

Amy Halvorsen

3 de jun. de 2016

great all aroundcar serviced, detailed, tires change, very attentive

JSC

1 de jun. de 2016

Worked with Zach Holloway on the purchase of our CPO GL450. Although new to the dealership, Zach was very knowledgable regarding the car. Was very personable and made the purchasing experience very pleasant.

Todd Romero

1 de jun. de 2016

When purchasing my New Mercedes Benz GLE450 Coupe AMG 4Matic last December, I purchase the Premium Package which cost a little bit more and was so worth it. I have some package that covered for 4-5 years and 7 years. A few weeks before Mother Day Weekend, had a Nickel Size Dent on the passenger side door, and huge bull eye crack on the windshield without paying anything out of my pocket (Premium Package). So, I stopped by MB of Littleton to set up an appointment to get dent fix, windshield replaced, and car loaner available. Mercedes really no questions asked repaired it and made it look like new! Was an extremely simple and great service experience!!! I received regular texts and a loaner car which made the experience much better than I could have expected. Exactly why I am on my 3th MB Vehicle!!! Great service and great cars!!!Even purchase the Weather Tech Floor Mats for the new car, and when getting the car that day, it was already in the car with a quick shippingGreat Service and Great People!!!Thanks MB of Littleton

Patrick V

1 de jun. de 2016

Terry is really awesome! He is great to work with and only has you in mind when dealing with my problem. If you look for the definition of supreme customer service, his name is Terry!

John Fredericks

26 de may. de 2016

Great Product, Great People, Great Experience! They made buying my first luxury car a pleasure.

Satisfied customer

26 de may. de 2016

Very professional staff, responsive, accurate, and competent

John Mc

24 de may. de 2016

Road assistance required; upon returning home from out-of-state car with dead battery was found. No attempt to revive it worked. Had charger on it overnite, etc. Tried jumpers, etc. Called Roadside Assistance and fellow came right away, tested it, found dead cell and replaced it in twenty minutes.

dave

24 de may. de 2016

very happy, with my sprinter and the littleton mercedes- benz sprinter repair team

chip barnes

16 de may. de 2016

Terry Mason always does an excellent and thorough job.

Sue S

15 de may. de 2016

Greg did a great job, the service was done well before I anticipated it to be, and the car wash and vacuum inside was well done! Thank you!

Dave in Denver

15 de may. de 2016

They were able to get me in on time and perform the routine service in a timely fashion. Got updates on the progress.

Angel Weant

9 de may. de 2016

Great service. Connor Bappe was fantastic! They took time to go over operations of my vehicle Great customer service!!!!

Williams, ScottJ

6 de may. de 2016

Conn Orr was wonderful to deal with in purchasing a brand new GLA 45. He was very polite and extremely helpful, this was by far the BEST experience at a dealership we ever had!Thank you!!!!! Jaydeen was also very pleasant to deal with in Finance.

Charles Toland

6 de may. de 2016

From another state and they were outstanding. They found a safety issue that was broken that was not found at another dealership the day prior. They checked without cost and possibly saved our lives

John

2 de may. de 2016

They went out of their way to may sure we were taken care of.

Ron Knapp

28 de abr. de 2016

Littleton MB is an excellent dealership. Everyone is very helpful and professional.

Detrick shorts

28 de abr. de 2016

Amazing customer service by Conner the Mercedes-Benz service professional the way that he gives explanation on what's going wrong with a car when needs to be done with the car is exemplary he knows his information he's extremely candid with pricing and overall excellent customer service person he's the best I've ever dealt with I don't want to deal with anybody else

Bill Goldy

24 de abr. de 2016

Greg Burris was efficient, thorough, explained everything and was very helpful. Good visit. Appreciate the excellent service.

CandaceD

20 de abr. de 2016

If service, passion, patience and quality is important to you, this is your dealership. If you love beautiful luxury vehicles, and like to feel valued this is where you need to be. Ask for Louie or Zander you can't go wrong. I actually worked with Louie prior at a different location and he impressed me with his knowledge and genuine care. It was my first Mercedes experience coming from Audi and he made me feel like a VIP every step of the way! I have had many cars in my life but when the General Sale Manager Wayne and the General Manager Sean come out to personally thank you for your business that is customer service at its best. I felt so important and extremely taken care of ever step of the way. Everyone is so knowledgeable and the lot is not stuffy, you can tell the team loves working together. I felt like I was at my new home away from home. Thank you so much for a wonderful luxury car experience and I can't thank you enough for my new baby! She is stunning and I could not be more happy!!

Marilou

18 de abr. de 2016

Service department is very clean and well run. My vehicle was in for a routine service, and was ready ahead of schedule. Not only did they wash my car, but vacuumed the inside. Nice surprise.Staff is friendly and attentive. Waiting area is supplied with very nice snacks and drinks.

sandi hewins

18 de abr. de 2016

all of the staff is awesome - many thanksps this survey system is horrible - if you are not getting many back please know that this survey will kick itself back if there are not enough letters in this review box - I would change to a different system and you might get better results.I am about 30 seconds away from bagging the survey and just deleting the email

Tommy Martinez

18 de abr. de 2016

Great service from the service department and its employees

GermanCarFan

16 de abr. de 2016

Dave McKune and Alex Torres were a great team of guys. This was the first time in my life I had ever set foot in a Mercedes dealership and I was not sure what to expect. I was a somewhat difficult buyer as I was looking for a very specific car (GLA AMG 45) that was not over optioned and preferably a bright color like red. Turns out this is not easy to find even when you go nation wide. These two were pleasant, well-informed and worked hard to find the car I wanted. It took three or four weeks. In that time I talked to a LOT of other Mercedes dealerships around the country and Littleton Mercedes was among the very best to talk to. Finally, I decided on a car that Alex had sourced from a dealership in another state. Other than the color it was really a great build, even slightly better than what I had chosen for myself. The color was black, not bright but that was my fall back color. What was significant is that it showed Alex and Dave had really listened very carefully to what I was looking for, why I was looking for that build and how important certain things were. Really impressive to me. I will say that the dealership was nice all around and worked with me on a great price along with sourcing it. At the end I switched from buying to leasing but it was after a careful consideration of the pro's and con's of each. I felt like I got genuine solid advice from Dave and Alex as we discussed it. It was a good all around process, even fun and I was a complicated customer, to be honest. I would not settle in many areas. The whole dealership was really friendly from start to finish. I give Littleton Mercedes high marks as well as my team of Dave and Alex. These are fun, pleasant guys who really love cars and the engineering that is in them, not just the luxury reputation.

Marguerite B

15 de abr. de 2016

Terry and the service team always supply a great service experience.

Carl, Pam and Rachel Dave's new friends

13 de abr. de 2016

Working with Dave McKune was such a pleasure. Dave helped us with the process of researching and understanding the features of a new GLA before we arrived at Mercedes of Littleton, when we got there all we needed to do was select a color. Dave was professional and responsive to my emails and phone calls; when arrived at Mercedes of Littleton it was to meet our new friend and ALSO buy a car. If you need help finding the perfect Mercedes; ask Dave for help. Carl, Pam and Rachel

Herb McBride

8 de abr. de 2016

Service was excellent. Jodi Jacobson was very helpful. She was very good to work with and was very knowledgeable. Will definitely use your service department in the future.

Luis Cruz

8 de abr. de 2016

Customer services was great and the service was completed in a timely manner.

Jason

8 de abr. de 2016

Great service advisor, pleasant experience. Took the time to take a look at my wheels without charge.

Randy

8 de abr. de 2016

Everything went as scheduled; called in for the appointment.... waited for the service work as it only took 1 hour.... waiting area was clean, comfortable with internet, drinks and snacks.

Alan

6 de abr. de 2016

My Service Advisor, Terry does a great job and is always a pleasure to work with....

Mark

6 de abr. de 2016

2008 Mercedes C300 had a couple of items requiring service attention. Promptly greeted and quickly on my way with loaner vehicle. Service completed in a timely manner. Very easy service department to work with - easy to get a hold of via text messaging capabilities.

H. Le Bon

2 de abr. de 2016

I have had another great experience at MBL. My car stopped without warning and I was trapped in the intersection. I called roadside assistance, they arrived and took my car in. MLB was closed for the night so my keys were dropped in the box.I expected my car to be there at least 2 days. My car was ready the next afternoon my 2 p.m. It was a fairly major repair. The service person Jodi was very polite and accommodating. The repair was completed quickly and my car is running well.Some dealerships don't treat you very well if you don't have a brand new car. I have never felt this way with MLB. I am treated with respect on every visit.

Michael

31 de mar. de 2016

Went in for Service B, and listed several other issues with vehicle.All issues were addressed and resolved. The service Agent Jodi was very helpful, prompt in getting my issues resolved and texted me advising of status of my vehicle.On a side note, the newer designed Mercedes have a HORRENDOUS blind spot just behind the driver side A pillar. The mirrors do not adjust enough to cover this blind spot and require the drive to continously remove their eyes from the road to account for this GROSS design oversight.To correct the issue, an owner would have to purchase an add on fish-eye mirror to account for the blind spot and driver assist only masks the issue and does not correct the design oversight. Until Mercedes get's this resolved, I would be hesitant to purchase another Mercedes.

David Rosenberg

22 de mar. de 2016

It was fine. I dropped my car off, they fixed it, I picked it up. No problem.

Delf Bottjer

17 de mar. de 2016

Problem with one of the door locks on my 2010 GLK350. It was checked and needs replacement. Was given an estimate of time and repair cost.

Dietrich von Busse

16 de mar. de 2016

Mike was very professional and knowledgeable in answering all my questions.

Chrissy

16 de mar. de 2016

Connor was an excellent service representative! A quality employee that made my experience great!

Jennifer

14 de mar. de 2016

Great support and communication. Schedule and on time. All service was completed.

Vincent Powell

10 de mar. de 2016

It's always a pleasure to deal with professionals.

Annette Cain

9 de mar. de 2016

My husband and I have purchased several cars from various dealerships throughout our lifetime. None, of which, have lived up to our expectations until we came to Mercedes-Benz of Littleton and Kyle Hunter. From the warm greeting at the front door, when we first got introduced, to saying good bye driving off in our new vehicle, Kyle was there every step of the way to help and answer questions, even the ones we couldn't think to ask! It's been such a wonderful and positive experience that I'll be happy to come back when its time for a new vehicle even though I'd have to drive 2100 miles again to bring it home.

Ron Cummings

29 de feb. de 2016

very well pleased with the service and time doing it. will definitely return in the future. thanks

Eder Mota

15 de feb. de 2016

Great experience and great customer service. I am still waiting a resolution for the loud volume when connecting my cell phone through Bluetooth to the car radio. I hope Mercedes figure the issue out. Thanks,Eder

Jesper

12 de feb. de 2016

Our warmest regards to Kyle Hunter. Excellent customer service skills, friendly and just pleasant to be around. Kyle helped us get a once in a lifetime car so we will definitely come back.

Lori

12 de feb. de 2016

Free shuttle service provided was fantastic. The driver George was extremely welcoming and pleasant.

John

12 de feb. de 2016

I especially like the on-line sign-up and the text messaging to get updates.

Sylvia Bonaventura

11 de feb. de 2016

We purchased our new GLC300 from Mark Vellenauve. Mark was great in every way! He was knowledgeable, kept us updated on the status of our vehicle and overall a pleasure to work with. We had a great experience with Mark. All 10;s!!!!

Craig

9 de feb. de 2016

Took my car in for service and as always everything was done to perfection includingcleaning the car inside and out!

Susan Hayward

7 de feb. de 2016

The Service Manager was both courteous and knowledgeable. Thank you.

Brent

2 de feb. de 2016

Everytime I bring my car into service I get a new car loaner and NO worries about my car coming back 100% reparied from my old 87 560SL to my newer 2012 S350. Scott and Mike always treat me great. . I have other luxury/sport cars such as Porsche, and Ferrari and Littleton Mercedes Benz is by far the best service for my high end cars in the metro area.

Bill Martin

31 de ene. de 2016

As usual outstanding customer service. Unlike so many other dealerships we feel that you go out of your way to provide the best customer service.

Mikey

30 de dic. de 2015

Great service and very nice facilities! Employees were courteous and very knowledgeable. Will definitely be back to this dealership for both service and purchasing any new car!

Doug Welch

29 de dic. de 2015

You expect excellent service from the MB dealer and that is exactly what they delivered. I had the car in for regular service, it took less time than quoted and the car was spotless, in and out when I left. I would highly recommend them.

Danny M.

23 de dic. de 2015

Dave was patient and exceptional! He worked with me for over a month in selecting the right car and right price. The buying experience was a Mercedes experiences, if you keep this up I will never drive any other vehicle

Dan

22 de dic. de 2015

Zander did a great job for me with the purchase of the vehicle!The service department was very responsive to getting the vehicle in quickly and with short notice, when I had the engine light come on after only 2 days of owning the vehicle. (Turned out to be nothing.)While I hope I don't have to spend much time in your service department waiting area, I've gotten spoiled with much nicer waiting areas at other dealerships.

V Matthews

22 de dic. de 2015

the service was very efficient and the technician/staff were very professional..

Shelly Schmidt

18 de dic. de 2015

Thank you so much for coming to pick up my vehicle after the battery light came on when I was driving. I also appreciate the fact that you could deliver my car back to me after the service. Thank you! SHEL

glendon laird

10 de dic. de 2015

excellent service. very professional and my car was MUCH cleaner than when i brought it in- both in and out!

SBurns

7 de dic. de 2015

Mike Hill in service is the BEST! Can't beat his friendliness, professionalism and helpfulness. I am so happy to have him as my service associate! He is amazing! He deserves a very large raise!!

Michael Schwartz

27 de nov. de 2015

Great dealership with great people. I highly recommend Mercedes of Littleton. Zander (sales) and Carlos (finance) were a joy to deal with.

Mehul lalkani

26 de nov. de 2015

Excellent customer service I was very happy with the pricing and the quote for my repairI will go back to them again for any of the repairs

Karen Long

25 de nov. de 2015

It took 3 weeks to get the new wheel. The Service department was great to deal with on installing the wheel and tires.

Kellish

24 de nov. de 2015

Truly a great experience! The sales department and service department are top notch !!

Denise C

2 de nov. de 2015

As usual Mercedes Benz of Littleton provided impeccable service. I always know if my car is being serviced I am going to have a great experience. Loaner car ready on time, Mike called to tell me exactly what repairs were needed and the car was ready on the same day. :)

TL in Denver

30 de oct. de 2015

I've noticed a positive step towards improved customer service at my past few visits. My expectations when dealing with Mercedes service is pretty high compared to dealing with say, Ford. The bar was set high with my first S550 purchase. Quality of customer service at Mercedes of Littleton was just average a couple of years ago. Nice to see such an improvement! Keep it up!After all, isn't that one of the reason for purchasing a Mercedes.

Kim Scaff

27 de oct. de 2015

Lenny was very helpful and addressed all of my concerns.

J

21 de oct. de 2015

First time to this Dealership, definitely won't be the last!! Great people!

steve

21 de oct. de 2015

service writer was helpful in addressing the primary issue as well as taking care of a previous issue the dealership had not been willing to take care of before.

Barry Pier

21 de oct. de 2015

Mereceds-Benz of Littleton performed only the required scheduled service to my 1999 SLK 230 while I waited to my complete satisfaction.

Jan

10 de oct. de 2015

Very timely, love picking up a clean car. Rep explained a setting I didn't understand extremely well.

David

2 de oct. de 2015

Great location with knowledgable staff! The best or nothing Benz! Very satisfied with the way they rectified the recalls.

SkylerBeltran

1 de oct. de 2015

Zander Lens from the Internet Sales Department was great! He was quick about replying to emails and questions. He didn't avoid answers and was very helpful as I was researching for 2 weeks. Once we went to the dealership, Zander took great care of us. He had the car we were interested in, ready to go. We test drove a few vehicles and then decided. We then moved to Carlos in Finance. He was also awesome and not pushy. He did a good job of covering all the options available to us. Our car was washed and filled with a tank of gas. The dealership is small but has many options and looks beautiful. We had a great experience buying our first Mercedes from Zander and the Littleton team.

skylerbeltran

30 de sep. de 2015

Zander Lens from the Internet Sales Department was great! He was quick about replying to emails and questions. He didn't avoid answers and was very helpful as I was researching for 2 weeks. Once we went to the dealership, Zander took great care of us. He had the car we were interested in, ready to go. We test drove a few vehicles and then decided. We then moved to Carlos in Finance. He was also awesome and not pushy. He did a good job of covering all the options available to us. Our car was washed and filled with a tank of gas. The dealership is small but has many options and looks beautiful. We had a great experience buying our first Mercedes from Zander and the Littleton team.

William Harvey

20 de sep. de 2015

Very good and timely I will continue to use for all service

B Wiley

11 de sep. de 2015

D.C in the service department was very helpful and professional, and the repair was done exactly as described and on time. Excellent service!

JCW

4 de sep. de 2015

Everyone is pleasant and all repairs were done as explained.

phillip pham

1 de sep. de 2015

I would definitely refer friends to this repair facility.

Karen Losaw

30 de ago. de 2015

Great experience Loved the text updates Car was washed and returned in great shape

Juan Comandari

27 de ago. de 2015

They were great with us, the car was perfect when we picked it up. Thanks.

Lmasters592

26 de ago. de 2015

Matt Turek helped get me exactly what I wanted out of the 4Runner they had taken in as a trade. The car was in immaculate shape and reaffirmed my opinion that buying a used car from this dealership would never be a mistake. They only take the best, and treat every customer as if I were purchasing a brand new Mercedes. Loved the experience, and love my new car!

Ted

20 de ago. de 2015

Located a Bullitt Mustang in an online search which brought me to their website, and contacted the dealership. I was connected to Crystal Hopp and the negotiation/purchase couldn't have gone smoother, especially due to the fact this was done completely online from the Mid-Atlantic.

Robert Rahn

1 de ago. de 2015

I buy a lot of cars, usually two a year. I am very particular about features and color of both interior and exterior so I typically have to travel a long way to get what I want. I live most of the year in Montana and took a short direct commercial flight to Denver. Wilson Todd, the representative I had up until now only texted, maybe there was one short phone conversation, was at the curb seconds after I walked out. Super fun guy to talk to and very knowledgable about cars. I was in and out of the dealership in less than an hour. Wilson exceeded my high expectations and I look foreword to buying from him again or just hanging out. I doubt I would bring my wife though because he is a stone cold fox!

Bart Slatton

28 de jul. de 2015

Service and support staff great, my service rep seemed to be having a bad day.

Romano Abuaba

24 de jul. de 2015

Juan was prompt in arriving after I called with a dead battery. The car had been left idle for about a month while we were on vacation.. He quickly restarted the car and diagnosed a bad battery which he replaced under the warranty while educating me on important maintenance tips for my vehicle. This was long after I bought the car from this dealership. I found the response time very timely and the service by Juan very professional.

Danelle n Lamont Webb

22 de jul. de 2015

My sales guy was awesome n patient with me. Carlos in finance was awesome made me laugh n feel comfortable

JasonV

22 de jul. de 2015

I contacted Wilson Todd in internet sales on the July 4th holiday for a CPO CLA250 that had just become available. Since I'm out of state, he immediately shot video and emailed it over to me along with detailed information on the car. I replied that I wanted THAT one and he ear marked it for me. Over the next few days we worked out the details to deal with my trade, transport of the vehicle, and financials. Wilson was always responsive, even giving me his personal mobile number... a decision he might now regret seeing as how eager I was. :) Other team member that I worked with were also great.... Zander & Jaydean. I've purchased vehicles out of state before, but this was the best experience that I've had and I would recommend Wilson Todd and Mercedes-Benz of Littleton to anyone in the area or online. Thank you to the whole team at Mercedes-Benz of Littleton for a great experience and taking care of my new baby before it could come home.

ckb43108

17 de jul. de 2015

We have never had such a pleasant and fun car-buying/leasing experience. Crystal made all the difference. She set us at ease in exploring our options, talked about the longevity of the brand for our lifestyle and helped us get as many perks as we could for a steal of a deal. She was extremely professional and attentive to our needs and concerns and found my husband the hottest car that he enjoys driving every single day. We will definitely be back again and again and certainly recommend her to anyone who wants to really be spoiled with outstanding customer service when they're ready to start the buying process.Thanks Crystal!

diane

9 de jul. de 2015

My dashboard indicator noted low pressure in one of my tires. The technician quickly located a nail. He suggested that I have it patched. Told me I could drive on it for the day and return the next day when it was more convenient. Easily resolved the next day. All interactions were professional and courteous. Thank you.

Juanita Colehower

7 de jul. de 2015

Service A was fine, no issues with dealership. No reason to say anything else. I don't like doing reviews, I would let you know if there was any issues.

Cindy Hill-Jacobson

7 de jul. de 2015

I drive from Colorado Springs to Littleton....Mercedes Benz for a reason.....5 star reason!

WhatAnExperience

1 de jul. de 2015

I have purchased a car from Crystal. She knows her cars. She made us feel comfortable. There was no high pressure, which is rare these days. She made us laugh. She is funny, which was a bonus. Thanks Crystal, for the great experience. I left smiling.

JW

30 de jun. de 2015

Crystal Hopp did a great job helping me chose the best vehicle for my family and lifestyle. She was very professional, knowledgeable and took the time to explain many the features of several different vehicles. This is a job well done and from now on I will be buying my Mercedes from Crystal.

DStal

30 de jun. de 2015

Crystal Hopp is amazing salesperson. She knows the Mercedes product so well. Purchasing a car from her is a wonderful experience.

JenB

30 de jun. de 2015

Friendly and no pressure! Wilson made me feel comfortable and has a wealth of knowledge. Was a pleasure!

Suzanne

30 de jun. de 2015

Wilson Todd is a fantastic representative for Mercedes-Benz! Very knowledgeable and the highest level of customer service! I greatly appreciated the time he spent answering our questions - and would highly recommend him to any of our friends/colleagues.

Steve

30 de jun. de 2015

I was really impressed with Mercedes Benz of Littleton and our interaction with Wilson Todd. Wilson was low pressure and had high product knowledge of the vehicles we were looking at. He could not have been more helpful, even taking time to joke with our son and not make the car buying process such a drag. I would recommend him to anyone that is looking to have a first rate car buying experience and to call into this dealership and ask for him by name. We have had a good experience with the service department so far as well. An A+ overall from start to finish

Cindy

29 de jun. de 2015

My husband and I worked with Wilson Todd and were very impressed with his knowledge on the car, and how easy he made the whole process. I would absolutely recommend him!

Brian P

29 de jun. de 2015

Crystal was very helpful throughout the entire car buying process. Thanks Crystal. Appreciate your professionalism.

Adrianna

29 de jun. de 2015

I was referred to Wilson Todd from a good friend. I can see why she raves about him. He is very knowledgable, helpful and funny too. I would refer him to others that want to have an enjoyable experience! I didn't buy at Mercedes because they did not have the used car I was looking for on their lot. And I had to have a car that day...But sure will buy next time and tell others!

Josh D

29 de jun. de 2015

I worked with Wilson and Zander and they were both great would definitely buy from this dealer again.

Leah & Ben

29 de jun. de 2015

Thank you so much for your outstanding service and listening to our needs! My husband and I are pleased to say that we will be purchasing our next Mercedes from Wilson Todd once our lease is up. Your attention to detail is impeccable. We are sold !

Charlie H.

29 de jun. de 2015

Wilson Todd was great to work with and a real asset to his company. He knows all aspects of the buying excersise and smooths the way for a very positive buying experience. His attention to even small details is appreciated.

Ohiostate89

29 de jun. de 2015

If you are in the market for a car and want a sales person who truly listens and looks out for the customer then you owe it to yourself to stop into Mercedes-Benz of Littleton and ask for Wilson Todd I have purchased many cars from Wilson and he has always taken over and above good care of my family. The service department is very nice and will do everything they can to insure that you are happy with the work.

Louise

29 de jun. de 2015

This is my first Mercedes! I inquired and Wilson Todd called me quickly to help me answer my questions. I came in for a test drive and was really pleased with a no pressure feeling! Wilson made it pleasant and the best experience. I love my new ML!!!!

Nick

28 de jun. de 2015

Our family had a great experience buying our car and especially working with Crystal. She was friendly and welcoming as soon as we walked in the door and never pressured us at all. We had our 2 little girls with us and Crystal went out of her way to make sure they were happy and entertained, even after our deal with her was done. She knew everything about the car we bought and even took us around to some of the higher end cars to show us the cool things Mercedes is doing while we were waiting for finance. Thanks Crystal!

troutguy

28 de jun. de 2015

Great experience doing business with Wilson. Very professional and no games!

Mary Ann

27 de jun. de 2015

Wilson Todd helped me find a used but very sporty BMW 335i. He did a search and suggested this car and actually found just what I wanted. He made everything so easy and with the upgrades on this car it was very reasonable. I'm very pleased.

CK

27 de jun. de 2015

Thanks to Crystal Hopp for going above in educating me on several vehicles! I didn't feel pressured and when I am ready to purchase I will be back!

Rene

27 de jun. de 2015

Best saleswoman i have ever worked with. Would definitly buy from her or lease a car.

M Fisher

27 de jun. de 2015

I spoke with Crystal Hopp and she was very professional and informative. She was very pleasant to work with and I would recommend her to my friends. She is the kind of person I would like to have working for me.

Bob S

27 de jun. de 2015

I've been a BMW driver for many years, after working with Crystal Hopp my next purchase will probable be a Mercedes, she was very professional and knowlegable which educated me on the Mercedes!!!

Dawn J

26 de jun. de 2015

Wilson Todd is an exceptional, informative and inspirational sales person. Although we haven't made a final decision regarding which car we will purchase. We know that we will plan a future car purchase with Wilson Todd as he is a knowledgeable and caring person.

Robin O'Brien

26 de jun. de 2015

My husband and I recently purchased our third car from Wilson Todd. He has made each and every buying experience the best it could be. He's honest, knowledgable and straightforward, which is why we continue to buy our cars from him. I would absolutely recommend him to anyone! He's the best at what he does!

Sandor

26 de jun. de 2015

Crystal Hopp is an asset to this company. Her knowledge of the product is second to none and she is very friendly and easy going. I would definitely recommend anybody who is looking for a Mercedes Benz to her!

Scott.

26 de jun. de 2015

Crystal is an amazing sales woman with her own unique and refreshing approach with me. I truly look forward to all of our purchases in the future. I have met a forever friend in the car business. Thank you

Davoer

26 de jun. de 2015

Crystal is the friendliest sales person I have ever met. She goes out of her way to make car buying fun.

Keith Hanson

26 de jun. de 2015

This was the fastest, easiest and most enjoyable car buying experience I have ever had. Wilson Todd did everything I asked of him and more and would recommend him to anyone.

marcuslf

26 de jun. de 2015

Can't say enough good things! Wilson Todd was more than helpful all through our purchase process, and has continued to keep in touch and assist us months later! When we needed a quick service item looked at, Wilson helped coordinate so that the service department was waiting on us as we pulled in while we were passing through the area. Our whole experience has been easy, simple, and no worries at any point.

Jenn

25 de jun. de 2015

I recently leased an ML from Mercedes Benz of Littleton. Wilson Todd was a huge help to me in my decision making for a new SUV. He is knowledgeable and answered all my questions. Simply made it pleasant for me! I am grateful for that as my past experiences were not so great. From start to finish - I am happy and love my new ML. I will return for my next vehicle.

Brian Frame

25 de jun. de 2015

Wilson was very knowledgeable and I appreciate his no pressure sales. It was an absolute pleasure working with Wilson and I highly recommend him. Thank you, Brian Frame

MaryC

25 de jun. de 2015

My salesman Wilson Todd was marvelous. He not only went over-board to make me happy, but he was totally thorough, too. I would definitely trade with him again.

Shawn Bjorklund

25 de jun. de 2015

Had a great experience with Wilson Todd. He was straightforward and easy to negotiate with etc. I highly recommend contacting Wilson (Internet Sales) if you are considering buying a Mercedes.

Mercedes

15 de jun. de 2015

My current Mercedes lease isn't up until December, but I wanted to know about the new models and current offerings. Crystal Hopp did a great job filling me in. She did not pressure me to buy now or make me feel like I wasted her time. I will definitely go back to her when it is time for my next bright shiny new benz :)

JessiJames

12 de jun. de 2015

Although I'm not quite ready to buy, Crystal Hopp treated me like gold and her knowledge of the vehicles was so helpful. Her level of customer service was incredible not to mention her sense of humor had me laughing through the whole process When I am ready to buy, there is no one else I'd buy from!

jpohill

11 de jun. de 2015

We just purchased a GTS Edition 1 and an ML250. Crystal was our delivery specialist 6 years ago at another dealership and made a wonderful impression. We have purchased a total of 4 vehicles from her and throughly enjoy her enthusiasm for the brand, product knowledge and professionalism.Who knew car buying could be fun?! Between Crystal and the management at MB of Littleton, we look forward to adding great Mercedes vehicles to our garage!

LSchwarz

11 de jun. de 2015

I recently visited the Mercedes of Littleton to shop for a vehicle. Although I did not purchase one yet, I had a great experience dealing with Crystal Hopp. She is a fun and energetic person and it made the time I spent there so much better. With her knowledge and helpfulness, I will definitely be back when I decide I am ready purchase.

Adam

10 de jun. de 2015

Dave was great! I have never had a better car buying experience. Friendly and comfortable atmosphere and very professional. I would go back to buy my next cars there!

MGoddard

10 de jun. de 2015

I purchases a used car from Crystal Hopp. She went out of her way to assist me with my purchase. I have never been so impressed with a sales person. Thank you Crystal I will always look for you when I am ready to do a car deal again.

Holly

10 de jun. de 2015

I had the most wonderful experience with Crystal Hopp my Sales person at Mercedes Benz of Littleton. I did not end up buying a car but she went far above and beyond than she had to. I will definitely work with her again in the future. Thank you Crystal for all your time and patience with me!!!

LPT

8 de jun. de 2015

Wilson was very professional -- and a pleasure to deal with. Nice buying experience.

Luke

5 de jun. de 2015

I really do not have anything negative to say about my experience, the whole process was amazingly easy and relaxed; I could not have asked for anything else. I initially took interest in a Mercedes-Benz that I saw online, and requested more information about the vehicle from the dealership. I was promptly contacted by the dealership right after requesting more information. I spoke with a a very knowledgeable associate name Wilson Todd. He talked me through some of the basic information and asked if I wanted to schedule an appointment to come in and look at some vehicles, which I did. During my visit to the dealership I was very impressed from start to finish. I was treated amazingly the whole way through, and Wilson new everything there was to know about the vehicles, and even knew endless knowledge about all the other brands that I was looking at. I was very happy with the inventory the dealership had available. They had the make I wanted in stock, in the color I wanted, and in a variety of packages. I was able to find the perfect car that I was looking for. I knew the Mercedes I found was the car for me, but still wanted to finish looking at the other dealerships I had planned to visit that day. I informed Wilson that I still had some shopping to do and he was actually very encouraging that I should look around and compare other cars and dealerships. I continued my search that day visiting numerous dealerships and test driving several other makes and models. My search only solidified what my original instinct was telling me: the Mercedes was the right car for me. The other dealerships and vehicles were really no comparison to the overall service and package that Mercedes was offering. I also really felt like the other dealerships almost had an assembly line mentality with their customers. They seemed like they were trying to get them in and out as quickly as possible. I did not get the same feeling with Wilson and the Mercedes dealership. I went back to the dealership and expressed interest in purchasing the vehicle. Wilson sat down with me and spent some time learning about me and my financial goals regarding monthly and down payment. He really worked with the numbers to get me where I was comfortable being at financially. Not only did I get the perfect car, but I also felt like I was helped to get an amazing deal I was also trading in a vehicle and Wilson made sure to get me a fair value for my trade in and improve my payment situation. In addition, the whole closing process went smoothly, each detail was well explained thoroughly, and it took less than an hour. One of the things I have valued the most about my experience with Mercedes is the continued relationship Wilson has given me since the purchase. He has checked in with me on a regular basis to see how I am enjoying the car. He gave me his personal cell phone number and encourages me to contact him whenever I have a question, which I have done several times and has been very helpful. He also always reminds me that if I ever have an issue or question that I want checked out regarding the car that I should never hesitate to stop in and they will get it looked at immediately. The car has ran great and I have not had any problems, but it is always nice knowing that I have somebody willing to help if a problem does come up. The ongoing service after the purchase is something that I didn't think of when initially making my purchase, but is now something that I value greatly. Overall, my experience was amazing and I highly recommend somebody looking for a car to at least make a stop by this dealership before making a purchase with somebody else.

Lynn

5 de jun. de 2015

We feel so lucky to work with Wilson. He is very knowledgeable and incredibly sharp. The whole process is fast and easy. Great car, good services, highly recommended.

rj

4 de jun. de 2015

We had a very pleasurable experience purchasing our new SL 400 Convertible. Our first contact was with Zander on-line and he got us to stop in and look even though we were pretty certain we were going to buy from another dealership. We arrived earlier than expected and he immediately but us with sales rep. Crystal Hopp who we just loved. She was personal, entertaining and so much fun - who would have thought that when car buying is usually such a stressful event. Even your finance person was so easy to work with - no pressure to buy the "extras" - just treated us like adults. Fine representatives of your dealership. Since it was an evening purchase - we elected to return the next day and Crystal spent over an hour with us going thru the car's gadgets and capabilities. Everytime we call her with a question - she gets right back to us. You can tell she believes in the product she is selling and made us feel extremely comfortable with our decision to buy our first MB!! Thank YOU MB of Littleton and Crystal. RJ & Laurie

cmelvin

4 de jun. de 2015

Just purchased my first Mercedes-Benz (an ML 250) and have to say it was a wonderful experience from start to finish. Zander Lens and the rest of the people at Mercedes-Benz of Littleton were incredibly easy to deal with...it was, without a doubt, the easiest car purchase of my life...and I LOVE my new ML 250!!

Cheryl

3 de jun. de 2015

The BEST service experience I have ever had ... Scott was great!

Luciana V

2 de jun. de 2015

The outstanding customer service from start to finish was fantastic! Buying my C300 from Mercedes Benz of Littleton was a pleasure. Crystal Hopp was professional, knowledgeable and went above and beyond. Thank you for a great experience.

Bmetz

2 de jun. de 2015

These guys are a class act. Wouldn't even consider ever going somewhere else. The whole sales experience was seamless. They went way out of their way to get me exactly what I needed.

NellJarrett

2 de jun. de 2015

I worked with Crystal Hopp, and truly had the most enjoyable car buying experience of my entire life. Crystal was fun, witty, and incredibly knowledgeable about all Mercedes products. Even though I bought a used Volvo from her, she has me convinced that Mercedes is the best vehicle out there. But even more impressive, within the first week of owning my used Volvo, I had an ABS brake light sensor malfunction. I took the car into Crystal, and she had her guys fix it for me, and gave me a brand new, fully loaded C class to drive until it was fixed. I couldn't be happier with my decision to purchase from Mercedes of Littleton, and I will likely be a customer for life.

jasonsolarking71

2 de jun. de 2015

Really love these guys. They bend over Backwards to make sure that you are a satisfied customer. Both people went above and beyond to make sure I was taken care of

sburns

28 de may. de 2015

Mike in service is simply the best! I mean THE BEST! I always have to move my car seats, and as an added bonus this time I had my girls with me (4 years old and 2 years old)they were so helpful to me and patient and sweet to my girls! It has always been a simple and non-complicated process to have service done on my car. Oh and I can't place a value on how much I appreciate that Mike is always the one I see when we go in there. He remembers me and treats me like a friend! 5 stars all the way! Thank you so much Mercedes-Benz of Littleton!

Athena

22 de may. de 2015

Great first experience! Mike Hell was awesome to deal with!

Doug Bash

6 de may. de 2015

Had a "game plan" for work required. You did exactly what was desired / required. Thanks...

aprilb721

1 de may. de 2015

Cash paying customer attempted to contact salesman David McKune to see what kind of customer loyalty/service would be offered in remedying a specific situation. After several unanswered and non-returned calls to David, the Sales "Manager" Jared Heilmann finally called back and literally yelled at the cash paying customer on the phone. Wow! The only thing Jared managed was losing a valuable customer. Way to go Jared and David!

aprilb721

1 de may. de 2015

After purchasing a used car with terribly worn tires, cash paying customer attempted to contact salesman David McKune to see what kind of customer loyalty/service would be offered in remedying the situation. After several unanswered and non-returned calls to David, the Sales "Manager" Jared Heilmann finally called back and literally yelled at the cash paying customer on the phone. Wow! The only thing Jared managed was losing a valuable customer. Way to go Jared and David! The only reason the sales price got five stars is because we wouldn't agree to a sorry price - nothing to do with the dealership or salesmen...

C E giebel

30 de abr. de 2015

Smooth as SILK , per custom .... this service department has it plum together ..... Dr. Charles Giebel

William McDonald

27 de abr. de 2015

Have had a lot of negative experiences with this dealer's service department over the years. Phone calls promised, but not made. Car always held over because they couldn't get to it (even though I dropped the car at 8:00 AM). Parts never in stock. Car not washed.This was an excellent service experience Saturday. I was promised a call by 2:00. It came at 2:00 on the dot. Was given options for repairs now, or next cycle. My car was promised back by four, and it was ready even earlier. The car was delivered washed and spotless. Great experience. Now work on the consistency.

Jon

24 de abr. de 2015

The Service Center staff at Mercedes Benz of Littleton has always provided me with superb customer service. The loaner car attendant always makes sure I am well taken care of and in a vehicle Im comfortable with. Mike Hill, my Service Advisor always accommodates my busy schedule and only recommends service that NEEDS to be done. I trust Mike and all of the Service Center staff at Mercedes Benz of Littleton.

David Turner

23 de abr. de 2015

I was in the dealership for routine scheduled service on my SUV. This was my second time visiting the dealership, and I was completely satisfied with the service and the waiting time. Waiting area was very clean and comfortable. The service staff was very friendly and helpful and I would certainly recommend this dealership.

Rick

14 de abr. de 2015

Rob Vaniglia the Service Manager, provided excellent service.He insured the service was done quickly and correctly.Outstanding customer service.In and back out rapidly.

Raymond

14 de abr. de 2015

Had a great experience. Took me in on my appointed time. Wait was pleasant. Amenities were good. Thanks.

Hvgr8da2

10 de feb. de 2015

This is the 3rd car I have purchased from Mercedes of Littleton. Zander is excellent. He does a great job of finding the perfect car and Wayne is great at helping customize financing that works for everyone. I will never buy a Mercedes from any other dealer. Great experience!!

DH Hawaii

17 de ene. de 2015

I am an out of state buyer. I did not buy as I am totally put-off by the buying process. I am a cash buyer and they refused to provide title for 6 months out of fear that I would export. this even when I was willing to provide evidence the car would stay in USA.

Susan

6 de nov. de 2014

The service rep went above and beyond making sure I was 100% satisfied.

moorobsta

3 de nov. de 2014

My husband and I just leased our 3rd MB this month from Zander and it was a pleasurable experience as usual. Carlos in finance was delightful as well. I highly recommend them both.Zander stays in contact with me throughout our lease and is so personable.

M Platte

31 de oct. de 2014

I've always loved my ML320cdi and as such work hard to take care of it. So service is always done here at the dealership and the service is always complete and unlike so many others extra work is only suggested when truly needed. If I have anything to gripe about it is the wait on the phone to make the appointment, I was on hold so long that I hung up and called back because I was sure I had been forgotten; I wasn't it was just that slow and in hanging up I lost my place in line. But the service, the loaner everything that I actually called about; well done, well handled, well priced.

Ryan

29 de oct. de 2014

As the title implies. Ask for Josh Grimm. He was amazing. Called Saturday afternoon at 2pm. Picked up the car first thing Monday morning. He did everything via email and over the phone. Trade appraisal, Negotiation, Credit Check. Made it very easy for someone that has no free time to car shop.

Kim.T25

29 de oct. de 2014

I'm a first time buyer, so it's hard finding a dealer to work with you and take you seriously. But I was so glad I came here. Murad and Robert helped me get the car I wanted with the price and loan I asked for. They made sure I was completely satisfied before everything was finalized. I couldn't be happier, you won't be disappointed if you come here!

Ron Knapp

28 de oct. de 2014

As always when dealing with Littleton Mercedes, I expect to be taken well care and each time I receive it! Each person from the one to receive the car and write the work order to the person who brings the washed car back to me is very courteous and friendly. The work is always exceptional and done well within the time frame that is given. I am very pleased with Littleton MB and the staff.

Scott Matteucci

28 de oct. de 2014

Service department is the best aspect of this dealership.

Jean Toepfer

28 de oct. de 2014

Noise was identified quickly and repaired perfectly. I was given a loaner car and I was notified as soon as soon as the car was ready,great. I really appreciated someone calling to tell me as soon as it was ready and apologizing because it was a little late to go pick it up, but letting me know as soon as it was finished.Everyone was very courteous and helpful. Thank you for your service.

Dave

27 de oct. de 2014

Excellent service and very professional in service for the car and customer. Excellent job.

Jerry Rocket

27 de oct. de 2014

Personalized courteous service and treatment as usual. A good experience

thiti

20 de oct. de 2014

We were looking to buy a new C400 and found that this dealership has a casual and relaxing environment - no stiffness at all given it is a Mercedes one. I pulled into the showroom with my sub-compact rental car and, surprisingly, I was treated nicely with respects. Zander made my car buying experience very easy and hassle-free. He was diligent in locating the EXACT car that we wanted as C400 is not currently well stocked anywhere in the country. All in all, I would not hesitate to buy another car from here and highly recommend it to everyone.

Mark Bender

10 de oct. de 2014

Absolute worse place to purchase a vehicle. When dealing with your salesperson make sure you get everything down on paper, and make sure you get it copy everything written down. If not they will not stand behind their word or agreement. You will get the famous There was no discussion of including. Of course there was no discussion about getting this included, thats why we had it done right? Makes sense to me. Furthermore, do not assume the obvious observation to be obvious to the dealership. I was injured and at a local hospital for rehabilitation due to breaking my neck and in a wheelchair. One would think that coming into a dealership in a wheelchair would be obvious that the individual would want to take advantage of a program like the Mercedes-Benz Mobility program. Unfortunately, I was not aware of this program until months after buying our Van and becoming ineligible for the program. When I asked the dealership why this was not offered to me I received the following response, initially they stated that when we purchased our Van this program was not available and then later they stated. MBOL was not aware of any paratransit upfits done to the van really? Why did they think I was buying a van like this? And lastly if they work on your vehicle the service department will take no responsibility for their work. We should have listened to the recommendations we received to do business with West Minister Mercedes but due to our situation and proximity to the hospital we did business with Mercedes a Littleton. Please do not make the same mistake we made and make the drive to West Minister, it will be worth your time in the long run!

eyobinofantastico

3 de oct. de 2014

I recently bought a 2010 GL 450 Mercedes and MURAD was helping me out through the hall process ....so friendly honest no pressure nice guy to work with

Never Again

23 de sep. de 2014

Never again. High pressure sales. Negotiation was long, wait for finance even longer. No customer regard after the sale. Buyer beware.

kstaab

20 de sep. de 2014

It has been ten years since we bought a new car, and what a pleasure to have worked with Zander Lens (and Carlos on the administrative paperwork)! When I first met Zander I appreciated his friendly easy going style, and his patience with my many questions. To be honest, in seeking to purchase a Mercedes Benz for the first time, I thought the sales folk may be somewhat pretentious. Boy was I wrong. Not only was Zander great to work with, I found EVERYONE at MB of Littleton very friendly and helpful. They make things that much more comfortable when you have to visit with them again for any service needs, or other questions, as these new cars have lots to learn about! In that light, anytime I reach out to Zander post deal I find him very responsive and helpful! It is pleasure to return for service or other matters and visit with them! We look forward to another purchase of a Mercedes Benz (what a car!), and hope Zander remains at MB of Littleton so that we can work with him again!! And know that you'll enjoy working with Carlos as well when you're closing on your new car!!!

24web

12 de ago. de 2014

The management of the dealership at MB of Littleton treated me with total disrespect and did not offer any help in resolving my issue after purchasing a vehicle. I have never experienced such lack of customer service from the management to the sales person. Based on my experience I would never recommend purchasing a vehicle from the MB of Littleton. The MB USA corporate department has little influence over its dealers thus leaving a buyer helpless if something goes wrong at the dealer level.

24web

12 de ago. de 2014

The management of the dealership at MB of Littleton treated me with total disrespect and did not offer any help in resolving my issue after purchasing a vehicle. I have never experienced such lack of customer service from the management to the sales person. Based on my experience I would never recommend purchasing a vehicle from the MB of Littleton. The MB USA corporate department has little influence over its dealers thus leaving a buyer helpless if something goes wrong at the dealer level.

Laura

3 de jul. de 2014

We had a great experience buying a used car. Zander was very helpful and got back to me quickly. He had the car ready to go when we came. He even bought us dinner when we were waiting for the fiance guy. Great dealership

Lon

18 de jun. de 2014

Greg Voeltz is just overall an amazing salesperson. Very helpful and always wants to put the customer first in front of the sale. He was very informative during our buying process and could not have asked for a better salesperson. We felt very comfortable with him being our salesperson and he was very patient with us. Definitely look for him when at this dealership!

David K.

9 de jun. de 2014

Went to buy a ML350 bluetec on 5/26/14 and worked with Zander. Excellent customer service and knowledge of the vehicle. Works well with trying to find the best vehicle for your needs and getting it to the right price range that you need to be at. Would highly recomend this dealership to others and also Zander. A+ experiance thanks

George and Peggy K

2 de abr. de 2014

We were referred to MB Littleton, and to Zander Lens buy the USAA car buying service. We corresponded for a bit by email before our visit to the dealership. He was a delight to work with, and gave us the right price the first time...no haggling needed. The dealership was immaculately clean, and all those we came in contact with were cheerful and professional. We even visited the service department. Wow...you could almost eat off the floor. Never saw a service department so inviting and clean. We'll definitely recommend this dealership and Mr. Lens to our car-shopping friends!

Emqhmq

20 de feb. de 2014

Horrible dealership bought a preowned car from these clowns and it took 5 hours to get it all done. Had to go find a salesmAn when we first got there couldn't get no help. Then the car I bought was filthy. Then they had put new tires on it come to find out they are no name discontinued junk tires. Then they promised me a owners manuAl as the cAr was missing it. It's been two months and still have not got it. I've called several times and they never return my calls. Advise everyone not to buy a car from these clowns

Adil Ahmad

11 de feb. de 2014

I bought CLA 250 and I had a great service and nice job.... I would recommend my friends to deal with this dealer and I am sure they will be happy

heh324

6 de dic. de 2013

I stopped by the dealership because I kept getting an alert about my tire pressure. I did not have an appointment. Mr. Uribe took it upon himself not to just put more air in my tire, but to look for a potential problem. He found a small screw in my tire. He then went on to fix the tire for me. When I was reunited with my vehicle he showed me (at my request) where the issue had been and how he fixed it. I told him how appreciative I was as I was about to leave on a road trip with the car. During our last few minutes of conversation, he even took things one step further for me and took the time to show me where and how to put windshield wiper fluid into the car if I needed to on my trip. As you can see, I rely heavily on the service this dealership claimed they would provide if I purchased one of their vehicles. I also have embrace should something happen while I am on the road, but Mr. Uribe's time and attention to me and my vehicle saved me time and potentially more significant damage to my vehicle.

Truly Grateful

21 de nov. de 2013

I just wanted to thank Zander, Brian from the service side (and Sarah) as well as your GM for agreeing to repair the transmission issue I found on the used car I purchased from you. I picked up the car yesterday and feel so much more confident that we now have a dependable vehicle that will serve our family for years to come. Mercedes-Benz of Littleton truly did go above and beyond what other dealerships might have, at least in my experience with purchasing used cars. Most of them would have pointed to the clause I signed that says I purchased the vehicle "as is". Your dealership not only shared the cost but treated me to a loaner car and made me feel as though I had purchased a brand new Mercedes that was under warranty. Please pass on my sincere thanks to the team at Mercedes-Benz of Littleton who helped us through what could have been a much more difficult situation.

A happy Mercedes owner

7 de nov. de 2013

After visiting several dealerships without success, my experience at this dealership was exceptional. Immediately upon entering the sales floor, I was greeted by their salesman Murad Moriasy. I was shown all of the vehicles I was interested in and all options were explained in detail. Mr. Moriasy was very responsive to all of my questions, was very patient, courteous and made my car purchase stress free. There was no pressure to make a purchase and did everything possible to make me feel comfortable. The following day Mr. Moriasy spent 3 hours explaining all of the operating instructions. I couldn't be more pleased with this purchase.

Christine F.

1 de oct. de 2013

When I first started looking to buy a new car I went to Mercedes Benz of Littleton and met with Sherry Gardner. Let me just say, car buying is not my strong suit and she made this entire experience so stress free and painless. I have been to almost every car dealership in Denver, CO and this place is by far the most down to earth and approachable. She was honest with me and told me exactly what she could do, unlike so many other dealerships who made empty promises and then could not deliver once I showed up. She did everything she said she would do and this is huge for me because I live 2 hours away and it is not easy to coordinate my schedule to accommodate time to find the perfect auto. Brooke Eixenberger, the finance director, is also due a great deal of credit as she was able to figure out a way for me to drive off in my new GLK 350 for the price I wanted and a payment I could afford. I am so happy right now and feel very at home and comfortable with these women which for me as a woman, is very hard to accomplish when making such a large financial commitment. Everyone from reception to maintaining my new SUV has been so welcoming and fun to work with, they have gone out of their way to help me with everything I needed. THANKS SHERRY AND BROOKE YOU GUYS ARE AMAZING!!! If you are in the market to upgrade into a luxury automobile, these are the people to call, they are not pushy and will answer all the questions you have, even if you think they are silly!!

Creighton Bildstein

28 de sep. de 2013

In the last two months, I have leased two Mercedes Benz vehicles from Mercedes-Benz of Littleton. Sherry Gardner was my salesperson. It was the easiest experience I've ever had with a salesperson and dealership. They are not your typical hardcore "used car-type" outfit that many other dealerships I've dealt with in the past are. Each transaction took only a few hours, and Sherry was very helpful in every aspect of the deal. I'll definitely be back.

Sull

28 de jul. de 2013

I found a pretty fair deal, Infiniti fx35 2011, several weeks ago. I went to the dealer, 70+ mile away. At the day that I am planning to go to this dealership, I double checked the car through Cars.com and I luckly found that they reduced the price by $500. When I arrived, I asked the employer for the car that I found in Cars.com and he replied that they sold the car about A WEEK AGO. I said to the salesman that you still putting the car online, he said that it needs several days to be removed!! And when I asked him about reducing the price today, he replied with same thing! I think that was a disrespectful and Infelicitous way to attract customers.

Roberto De Guevara

16 de jun. de 2013

We were very impressed with Sean Brahe's customer service. Sean was very professional, informative and not pushy at all. Every new car feels and drives like a dream, but the right person showing you the car does make a difference. Sean understands customer service!

Melzak

8 de jun. de 2013

My husband and I walked in and were immediately helped by Sherry, very helpful and knowledgeable of Mercedes, all types. Very amenable to the lease, purchase of new and or used Mercedes and very willing to be creative with financing.

Jenny M

6 de jun. de 2013

Every time I have walked into Mercedes-Benz of Littleton I have been thoroughly taken care of! We have a lease with them and then we came back to buy an SUV. Mike in the service department is an incredible guy and I always know that I am getting the best possible service when working with him. For our purchase, we worked with Paul and Carolina who were also incredible and made our experience excellent. We will continue to work with them because they are always looking out for our best interests. Thanks so much and we look forward to working with you again!

happy mom

15 de may. de 2013

The team at Mercedes Benz of Littleton really worked with us to get us into the vehicle our growing family needed. Jeffrey Melendez and Rod Lovell stayed in touch with us through the months to get us the best deal possible. We love our new vehicle!

James H

1 de may. de 2013

As expected from a premium car dealer we received Premium service. Without the pressure to buy now sales staff was very knowledgeable and respected the type pf buyer that shops a brand like Mercedes. No hidden costs all up front with the numbers in our case. Only complaint is the location of the dealership.

Go Bucks!!

29 de abr. de 2013

Everyone from sales to service were impeccably superb.

Happy Customer

26 de abr. de 2013

From the moment I entered this dealership everyone from the receptionist to sales representatives to the delivery specialist were so welcoming. The entire process was excellent and I would highly recommend purchasing a vehicle through Mercedes Benz of Littleton!!!

Jets

23 de abr. de 2013

I agree with the last review, experienced the same type of vibe. Deal with Greg Voeltz he is a stand up guy, that shows some of the standards that were there years ago.

Eric M -

23 de abr. de 2013

I have purchased several Mercedes-Benz vehicles over the years. By far, this has been the best experience. My Sales Person, Greg Voeltz, was very, very, very professional. I purchased a Certified pre-owend car. They have a delivery specialist (Chelsey). She was awesome and explained everything about the car during my delivery. The service department has been fair in pricing over the years. Overall I'm extremely happy with Mercedes-Benz of Littleton.

shonberg

29 de nov. de 2012

The best experience I have.The service Advisor Eric Roberts absolutely know what he's doing and know how to treat a costumer. The Mercedes-Benz of Littleton got new costumer and I will recommend this dealer !!!-Paul "Schonberg" Sykora of Frisco,CO

Rani_B

24 de nov. de 2012

I just discovered Dealer Rater and just left another rating for a dealership we just purchased a car from. I had leased an ML 350 from MB Littleton in June 2012 and had a great experience. We were greeted right away by Sean and we let him know we were not going to do the back and forth thing with his manager. I stated what I wanted, the price, terms of the lease, and the trade-in price we were looking for or no deal. I had already been through the sales tactics dance at Westminster MB. There was a special lease deal going on at the time that I was not aware of and MB Westminster NEVER mentioned it! They made me believe they were offering me a great deal as part of the negotiations. Their bottom line was actually worse than the special advertised lease deal being offered at the time. Since I really loved the ML 350, I wanted to give MB one last chance before going back to Lexus. MB Littleton beat the special lease deal and Westminster MB's final offer! Sean did not put us through hours of negotiating nor did he come back with the typical sales tactics we normally find at other dealerships. This was probably the most efficient and pleasant car-buying experience we have had. I felt compelled to offer this feedback since my experience was so positive. Better a little late than never.

kdgden

16 de ago. de 2012

Terrible! This dealership employs the kind of bait-and-switch tactics one usually associates with low-end used car dealerships. After having purchased two cars here previously, I have to wonder how the sales culture could have deteriorated this badly. The Mercedes Benz brand certainly suffers as a result of the kind of blatantly deceptive sales tactics and thinly disguised pricing manipulations employed. Do yourself a favor if youre set on MB and check out the other two local dealerships. As for me, after years of driving MB Im now looking at lexus.

Richard_C

11 de may. de 2012

It was my worse experience buying a car, terrible. They don't care about you, they are interested in the business only not in your needs, terrible, terrible

ce3rd

15 de mar. de 2012

Whatever you do, DO NOT purchase the 2008 ML 350 with VIN# 4JGBB86E58A312577. This SUV recently had the intake manifold replaced which means the vehicle seriously overheated. When my wife and I asked why was it replaced, we got a generic answer. They wouldn't tell us what caused the part to go bad. We also nothiced that the employees were rushing us to make the deal without any warranty or anything. So during the paperwork drill, we began to ask more specific questions regarding whether we could return the vehicle within a certain amount of time if we discovered something seriously wrong with the vehicle and their answer was no. As soon as we drove off the lot, the vehicle was basically ours. I then contacted my mechanic, whom I trust dearly, and asked for his advice. When I shared that the intake manifold had been replaced, he stopped me and requested that I specifically ask whether they meant the gasket or the entire manifold. He then went on to explain to me that something had to be seriously wrong with the vehicle and to step away. Rod Lovell was our saleman and initially, I enjoyed what I thought was good customer service. When the deal started to stall, he stepped away. The guy couldn't finished the DEAL! I say the same for the Used Sales Manager, Wayne Pierce. Mr Pierce wouldn't leave his glass office to assure me that Mercedes Benz of Littleton would stand by the 2008 ML 350 once we drove it off the lot. I literally stood outside his glass-walled office, approximately 7 feet away, and he refused to approach me. And you call that customer service!!!???? Keep in mind, this ocurred on 8 Mar 12. Once I received the confirmation from my mechanic and an independent Mercedes Benz expert, I informed all parties that the deal was off. I was asked by Rod Lovell, who was Mike???? His facial expression reflected his anger/sarcasim. I quickly replied that he was my mechanic and he was the owner of business XYZ. Rod Replied, "You have a Japanese car mechanic advising you on a Mercedes?" I replied, "Yes and I trust him because I have consulted with him for years and he's never let me down. Also, since my mechanic wanted a Mercedes Benz expert's opinion to ensure he was on the right path, he contacted a Colorado Springs Mercedes Benz Master Technician and explained the issue and was immediately told to tell me to leave that *^$&*) alone!" The next day, I received a call from Brooke Eixenberger, the Finance Director. She explained that she was informed that we were concerned that about the condition of the 2008 ML 350 and would like to see of we could work something out. I then informed her that the 2008 ML 350 would not be considered. She replied that she understood and offered my wife and I a Toyota RAV4. WTF!!!!!!! Why would I be interested in that!!!????? I went on to inform Brooke that I was totally disappointed with the lack of customer service and shadeness of the dealership. I also informed her that my wife and I reviewed the dealership's rating on yelp.com and edmund.com where they received horrible ratings. People actually stated that they took their business to Murray Imports and elswhere for their purchase. Since th 9 Mar 12, I've only heard from Brooke. I pointed out the fact to my wife that it seemed odd that a Finance Director would call and schedule a test drive for a car or SUV versus the Salesman or Used Sales Manager. On 9 Mar 12, I informed Brooke that the Mercedes Benz of Littleton's staff showed what they were made of by attempting to sell a lemon with a Mercedes Benz badge. The staff states that they provide excellent customer service, however, their actions didn't reflect that at all. Had my wife and I drove that 2008 ML 350 off the lot on 8 Mar 12, we would have had a mechanical nightmare. I'm happy to post that I gave Mercedes Benz of Colorado Springs my business and finalized a deal last night. As a matter of fact, I got more bang for my buck. I currently drive a 2010 ML 350 with only 25,000 miles with a 5-year/135,000 mile bumper-to-bumper warranty at a much better interest rate than Mercedes Benz of Littleton offered. The sales staff and finance manager were on the top of their game and worked with us throughout the process. There were no red flags at all. Thanks Mercedes Benz of Colorado Springs!Lastly, on 9 Mar 12, Mercedes Benz of Littleton reposted the 2008 ML 350 with Vin# 4JGBB86E58A312577 back on their website for $29, 500. On 8 Mar 12, this vehicle was listed at $28,300 but the E-Commerce Director (Internet Sales), Jeff "Angelo" Melendez, offered it to me for $26,300. He went on to explain that the vehicle had been on the lot for a while and he'd rather get something out of it versus sending it to auction and getting less. So, potential buyer be smart and don't pick this SUV or Mercedes of Littleton. Again, don't purchase the 2008 ML 350 with Vin# 4JGBB86E58A312577

cgandrist

16 de jun. de 2011

When buying a car it can become very stressful,the money, the pressure to purchase additional warranties, etc. Scott made the experience very rewarding, fun, and enjoyable, exactly like he said he would. There was no high pressure just excellent information and help in making a decision. This is the second time I have done business with this dealership and with a sales representative like Scott it won't be the last. Thank you for making it fun!

roro535

12 de jun. de 2008

Staff dont seem very knowledgeable, leave you waiting around, noone seems to take control, dont give you much information(even after purchasing). They cant seem to handle simple things, like return of accessory items that they sold at time of vehicle sale. One person doesnt know, the next person doesnt know. Its a return! How difficult is that? Even Walmart people handle that 10 times better!Our experience at the Westminster dealership was way better, unfortunately the car we wanted was at Littleton.