happy customer

17 de oct. de 2016

My truck was dropped off for body work at Naples Premium Collision Center that would be covered by insurance. They dealt directly with the insurance company, offered to get me a discounted rental car should I need one and the completed body work was flawless. Shannon was a dream to work with.

elliott singer

10 de oct. de 2016

top notch people and service. i would and have recommended this dealership

Lyn Eldora

4 de oct. de 2016

First Service on Smart car. Clean facility, polite associates, timely service.

C. Empson

1 de oct. de 2016

Excellent service and car was taken in and returned to me completed in one day! I know we are "off season" but the turn-around time was greatly appreciated.

Doug Nettles

29 de sep. de 2016

A very good experience dropping off and picking up auto for scheduled maintenance.

Ken Welsch

24 de sep. de 2016

As always John Chaffo goes our of his way to make certain that your service visit is completed as promised. Explanation of service and the cost of the service is always John's way of insuring you are completely understanding the service and charges rendered. I met John a little over a year ago, when I first moved to Naples and have been back for service a number of times. One last item, I am a member of the Mercedes Benz Club of America and have been treated as such. Thank you JOHN - Ken Welsch

Tanya Buck

19 de sep. de 2016

Excellent service, quickly provided loaner and great communication during service.

Richard S. Kravarik

16 de sep. de 2016

In Dec. of 2014 I traded in my S 350 & my C 300 on a 2015 S 550 I have been servicing it with Naples Mercedes Benz, my service representative has been Tino and i have been more than pleased. All the staff are polite and very helpful. The place is always Neat and clean and if you are waiting the refreshments are very fine and the time to complete the service is always within the time promised. Overall I can say they aim to please. RSKCOLTMAN

K550

16 de sep. de 2016

great experience, extremely friendly and courteous staff, nice loaner

Ulf Leiste

16 de sep. de 2016

I'm using that dealer ship since years.I always got treated very nicely ,my service advisor Chuck takes care of my cars for years and is always helpful.Every repair was done well and J never had a problem to get a loaner car

Peggy Zerrer

19 de jul. de 2016

Greg, as usual, stepped up to the job and oversaw all services. All of your employees are experienced and respectful to customers.

Thea

4 de jul. de 2016

Love the car and Nick made it very easy to purchase

francesca Camp,PhD

1 de jul. de 2016

The service team at Mercedes-Benz, Naples Florida has always gone above board and surpassed my expectations every time I bring my SUV for service. I will say in my experience, Mercedes dealerships/service department that I've dealt with in different states and owning Mercedes over the years all have been excellent But John and the whole service team just does it 110% !

St. Louis CARDINAL fan

21 de jun. de 2016

We bought a used car from Eddie Lawrence & he did a wonderful job in getting us everything we needed. I highly recommend him & the dealership.

Diane

12 de jun. de 2016

Great service; ease in entire process and repairs done well.

Nancy Whitney

12 de jun. de 2016

Chuck Searles works tirelessly to provide the attention needed to get the job done on time as promised. Thank you.

Mike

6 de jun. de 2016

This was my 1st experience getting a routine service, everything excellent. They paid special attention to making sure that everything was explained and taken care , and provided a loaner for me also.

oktogolf

5 de jun. de 2016

From the moment of arrival to service completion and departure everything was first class.

John R

1 de jun. de 2016

Jackie is the best!! She tries to do whatever is right for the customer.

Debi

29 de may. de 2016

We have always had an excellent experience at Naples Mercedes. Toni is our service advisor and has always made our experience exceptional.

David M

26 de may. de 2016

Called on Friday to make an appointment they had me bring the car Monday I met with my service writer Geoff Kaleal within minutes he took me to get a loaner about five minutes later the loaner counter guy took me to inspect the car and off I went. It took about a week to get the part for my car Geoff kept me up to date regularly so I knew what was happening. Once the car was finished I filled up the loaner and returned it at the drop off lane by time I signed the no charge invoice and walked back outside my car was waiting. By far the best dealer experience I've ever had.

Sylvia Walsh

25 de may. de 2016

Adrienne was amazing. He did an excellent job keeping me up to date with my service last week!! You have a wonderful team there in Naples....

Mukhtar Ali

24 de may. de 2016

Everything was perfect, from the appointment to finish of the repair.

Joe_Mac

23 de may. de 2016

Service Advisor, Chuck Searles, told me of the schedule, kept me informed as to the issues discovered, and had the car ready before I expected it. He has always provided outstanding service to me and I really appreciate it. The AAA battery we installed exactly a year earlier wasn't working and they refised to honor the warranty becuse of a high battery drain. MB found the problem, the alarm siren system, fixed it and preserved the battery. Thanks, Chuck!

Dennis Z Schatz

19 de may. de 2016

It is a pleasure to know that you can fully relay on the customer service folks (especially my guy, Tino). He always lower my pain and frustration if my car has an issue. It is smooth and very effective process in the dealership. Thank you guys, Dennis

Mercedes Fan

18 de may. de 2016

The service of Mercedes Benz in Naples was and is outstanding. It could work as an example for any other garage. The fact that most of the staff is senior and knows most of the customers personally helps a great deal. Only to be recommended.

Betty

18 de may. de 2016

Job is done quickly and correctly! Pleasant personal and they work hard to please.

Susan

17 de may. de 2016

This is by far the best experience I have ever had - for both service and sales. This statement is not only for Mercedes-Benz, but for other brands of vehicles as well. The exceptional professionalism, quality of work, and courtesy were experienced by all the employees we encountered. You should really include a rating for your employees because they would all be a 5 plus. Three truly outstanding people I would like to mention are Service Manager Joe Pitt, Service Advisor Al Whittington, and Sales Consultant Anthony Chinaglia. Thank you for a truly wonderful experience.

Alfred (Ted) and Britt Merritt

16 de may. de 2016

Absolutely great service..Debbie Marino in sales was kind, thorough and very professional. We were also introduced to Jaclie Dressman (Service Advisor) John Malikoglu(Product Concierge Manager) and Shannah Mallaer (Client Relations). Debbie was everything we could have hoprd for. She even followed up to be sure all was well with the purchase of our 2014 E350.

John G

14 de may. de 2016

Luke Allen provided great service for my SL65. They correctly found a turbo overheating problem and corrected it quickly and efficiently. Very pleased.

Kim

14 de may. de 2016

I'm a full time resident in Naples and have been getting my car serviced by Tino for 10+ years. He is a true professional! He is knowledgable, has excellent follow up and on time performance. He is a pleasure to work with and is simply the best service representative I've ever worked with. Exceptional service and great cars keep me coming back to Mercedes!

DR Satisfied

13 de may. de 2016

Hands down, the best service experience of all dealers that I have dealt with in the past 50 years.

John Moll

13 de may. de 2016

Always a pleasure to do business with Al Whittington and the staff.

Mike Pedone

13 de may. de 2016

Jacki is a great asset to the dealership and has afantastic repore with her customers

Southern Girl

13 de may. de 2016

Mercedes of Naples has the best customer service in their Service Dept. I'm always treated well, and my car is taken care of by the service professionals.

Jorge Gonzalez

13 de may. de 2016

Tuesday May 10 I took my car to service to replace the daylight from the right side I attended Adrian Pena, the service they gave me was super excellent and the time the technician took to do the job was less than thought it would be and my car finally came out cleaner than it came. I am totally satisfied with the service and the attentions of Adrian Pena.

Benz Buff

26 de mar. de 2016

From the "Meet & Greet" at your car door upon arrival to the friendly escort to your car, wave & farwell upon completion of your service this dealership is as good as it gets! Timely, thorough, polite, professional are adjectives that come to mind.

Ron G.

24 de mar. de 2016

Geoff is the reason I bought a Mercedes in the first place. He is by far the best service representative I have ever encountered. He is responsive and Knowledgable. I am sure you know after sale is far more important than the point of sale salesmen. You encounter them once every 3 years and the service rep. is on a much more regular basis. Again, I cannot say enough good thing about Geoff.

JTM

21 de mar. de 2016

John Chaffo is excellent. He epitomizes customer service!

Mike

20 de mar. de 2016

All of the reviews here fairly reflect my experiences. Excellent, personal service from start to finish by service representatives that are genuinely interested in making the customer happy. Top notch all the way!

Jim Robinson

20 de mar. de 2016

Excellent service each time my vehicle requires service

Don Benedetto

18 de mar. de 2016

Great service department. Took my car in to repair the right rear light and they did an excellent job. The service rep was a pleasure to work with.

Joann

18 de mar. de 2016

The Staff make a trip there easy anjd enjoyable. Just another part of a great day in Paradise......

StephenL

17 de mar. de 2016

Mercedes of Naples has been a terrific dealer from the sales process for both of our cars, one new in 2015 and one certified pre-owned in 2016, and throughout the service organization. Appointments are easy to get, parts are generally available, service adviser, Chuck Searles, is truly exceptional. The simple fact that the service advisor is able to run the credit card and complete the transactioin at his desk, is a real time saver and simplifies the entire process. Salesman Adam Davis is a riot and fun to deal with. His deal's are fair and reasonable. The cars he provided me are a delight to own. The Airport Pulling location is very nice but super busy. I can't wait for the new store they're adding in Boinita Springs but I'll probably continue to use the Naples Mercedes store, the people are just that good.

Richard Flageole

17 de mar. de 2016

I am a snow-bird spending winter in Naples and I have my car serviced at MB Naples while I am here. Their service is truly exceptional. Luke Allen is a very professional service advisor and it is always a pleasure dealing with him. Loaner car was readily available and service was performed within specified time frame. I much appreciated the courtesy wash and vacuum; car was in mint condition when I picked it up. I couldn't have done a better job myself ! Thanks to all staff for an always enjoyable experience at your dealership.

Karen

16 de mar. de 2016

Despite an inauspicious start (the answering service scheduler did not properly calendar my service appointment), the service manager was able to get my car serviced and returned to me the same day. Also provided a loaner. Everyone was great and the service was perfect.

BigGuy

15 de mar. de 2016

As prior reviews stated ...service, facilities, training, and PEOPLE all deliver exceptional service. Hats off specifically to Jacky....she's an All-Star!

Mary

13 de mar. de 2016

Excellent in all ways. Dennis is a full service sales professional. This was the second car we purchased from the Dealer and Dennis. I also have my cars serviced there and was never disappointed.

Richard

13 de mar. de 2016

Had 2015 MB E-350 convertible top repaired, was very impressed with the friendly professional service from Service Advisor Adrian Pena! I will have this dealership take care of my future needs when in Naples.

Carrie Basler

17 de feb. de 2016

My service visits are always a pleasure. Luke Allen always goes far and beyond to help make the experience a piece of cake.

Michael L

10 de feb. de 2016

Chuck Searles is trustworthy and inspires confidence. As usual, he provided outstanding and expeditious service. Was gassing up the other day and asked a fellow Mercedes Benz owner where he got service. He said Naples Mercedes and that he was especially pleased with his service advisor, Chuck Searles. Lol. The man, the myth, the legend. Also, thanks to Thomas and Jerry in parts for answering all my questions with patience and professionalism. Thank you all at Mercedes Benz of Naples.

Mukhtar Ali

23 de ene. de 2016

Geoff Kaleal was my service adviser. He was on the top of the repair job, informing me every step. He was courteous and punctual. I am very satisfied with his service.

Mary

9 de ene. de 2016

They offered excellent service,the best I have ever had anywhere! I have owned many cars and have had them in for service at other dealerships and I must say Mercedes -Benz of Naples is far superior to any dealership I have ever been to. Everyone was on top of there job and exceptionally kind. Geoff Kaleal was amazing and I could not have been luckier to have him in charge of my service. He was professional, proficient, diligent, and pleasant. I am so happy I went there and I will never go anywhere else!! Thank yo so very much!! Mary

Forensic Scientist

9 de ene. de 2016

I took my E350 diesel into my service advisor, Jackie to get a check engine light corrected. I was expecting a wait of several days, but I had barely gotten back to Cape Coral when I had a message that the problem had been located and corrected.

Bill G

9 de ene. de 2016

I had my first service at Mercedez Benz of Naples and my expectations were exceeded starting from the call to make the appointment, and through return of my car. The staff is both professional and exceptional in customer service. I feel confident in the service performed, and we will return. Special mention to the excellent customer service received from my service advisor, Luke Allan. KUDOS to all the staff!

Randy M

4 de ene. de 2016

We had a fantastic experience buying our Mercedes from Adam Davis at MB of Naples! I can truthfully say that we've never had the attention to detail, concern with our total experience that we were shown by Adam. He actually made this purchase fun - and that's never happened before! The car was ready and delivered as promised and all of the systems/features/ etc. were once again reviewed with us to make sure we didn't drive away and experience any hiccups. Truly focused on the customer and customer satisfaction. Will definitely purchase our next vehicle from Adam and MB of Naples.

Ron and Joy Seliga

1 de ene. de 2016

The service at MB Naples is the best in SW Florida thanks to the professionalism of the service rep Jackie Pressman She is super attentive and goes above and beyond expectation. We live in Fort Myers and have our car serviced in Naples.

Lynn F.

30 de dic. de 2015

Service representative, Geoff kaleal is outstanding and is the primary reason I continue to have my vehicle serviced at naples Mercedes.

Kelly O and Lexi

29 de dic. de 2015

Make sure to either lease or finance your Mercedes at the Naples dealership. The sales and service departments go above and beyond any of your expectations. They continue to give you the royal treatment even after you purchase, lease or get your car fixed. If you any service issues make sure you request John Chaffo as your service advisor, will get it taken care of. Need to get a rental?? Ask for Patrick to help you and when you decide to become part of the Mercedes of Naples family,make sure you buy/lease from Curtiss Alden. Curtiss will fulfill all your expectations to make sure you get your dream car at a price u can leave with a smile on your face with money leftover!! With this trio of men you will never look elsewhere for another Mercedes or any other type a car for that matter.

Rick S.

21 de dic. de 2015

John Chaffo is outstanding. He understood my service issue, analyzed it, and in the end was correct in his diagnosis. His service level is the highest and I will always request John as my service representative going forward.

Michael Pedone

11 de dic. de 2015

The service at MB Naples is fantastic thanks to the professionalism of the service rep Jackie Pressman She is super attentive to our problem and takes care of any complaint.

Dave the tennis player.

11 de dic. de 2015

Excellent overall experience. Alex did an excellent job during the service and financial option discussion.

MichaelZ

10 de dic. de 2015

The service provided is exceptional, attentive, caring and pro-active. They can't do enough to accommodate you.

Art Canfield

24 de nov. de 2015

Amazing customer service!!! The service manager I dealt with was honest, helpful and very impressive. Ms. Jackie Dressman made me feel like I was her only client. The work done to my car was done well and in a timely fashion. Very impressive service.

Charlie

11 de nov. de 2015

One of my least favorite things to do is to shop for a new car because I don't like dealing with overly aggressive salespeople. Rob Seeds of MB Naples was exceptionally easy to deal with and did all he could to locate the vehicle I was looking for. Follow up calls were made to ensure that I was happy with my new vehicle. This was my 3rd MB from this dealer.

Orthodoc

8 de nov. de 2015

Everything about this dealership is what one would expect from Mercedes Benz. From either online appointment or using the phone to make service appointments, they are a step above the rest. John Chaffo treat all his clients like family making certain loaner is ready and waiting to knowing what the visit is scheduled for and talking to make certain any past issues are still correct. The whole staff from Patrick in the car loaner area to all service technicians who have worked on my car are professional, courteous, and provide excellent service. Joe, the service manager, personally follows up after each visit and John will not release your vehicle until checking it to make certain all work was performed to exact standards and car looks like a Mercedes should both in the interior and exterior. Easily recommend this dealership for any service or repair needs.

Charles

7 de nov. de 2015

As usual service and promptness was great. All work was done efficiently and in a reasonably time frame.

stan B

6 de nov. de 2015

Jackie is the best service Tech;great service,on time and always helpful

Tom D.

30 de oct. de 2015

I had my Audi in for body work. Outstanding service. I was kept informed every step of the way. A special thanks to Shannon, she could not have done a better job. She is a credit to your organization. I would highly recommend this shop .

Rich M

30 de oct. de 2015

This was my first visit with my SL550 to this dealers service department. Al Wittington met me at the service department entry and introduced himself as my service advisor. Al was very courteous, knowledgeable and professional. He kept me well informed as to the progress of the service be done on my car. Al gave me ample notice as to when the service on my SL550 would be complete including washing the vehicle. BRAVO!!!! Thanks AL and all of your staff. Rich M

EricCL550

30 de oct. de 2015

Mercedes in Naples is always friendly, helpful, and efficient. Chuck is my service advisor and is great. He is always helpful and makes the service process easy. I dropped my car off, got a great brand new E Class loaner car and returned to a clean serviced car. I would recommend Naples Mercedes to anyone that has a Mercedes.

Joseph Tortoriello

28 de oct. de 2015

Had my E350 Convertible serviced yesterday with Geoff Kaleal. The service was flawless and I was in and out in 15 minutes for an Oil Change. My treatment and service was exceptional. You could not ask for more! Thank you Joe Tortoriello

Vicky

22 de oct. de 2015

Perfect...Professional...Honest! From the sales person to the financing person!

George

12 de oct. de 2015

I'm a retired disabled veteran. I was very skeptical of purchasing a car online (sight unseen). I saw a Mercedes at the Mercedes of Naples, FL dealership and spoke with Adam and voiced my concern of buying a car online. Adam was very helpful, he informed me he would keep me on the phone as he walked inside and outside of the vehicle. He proceeded to notify me of all dents and scratches on the car. Additionally, he took photos of everything and sent them to me for review. Adam was very honest and forthcoming about the minor flaws on the car. Upon review of the photos I decided to buy the car. Adam proceeded to recommend and coordinated to have the car transported to South Carolina. Adam made my buying process smooth. He continued to ensure I received my required documents (temporary tag, title, Bill of Sale, etc). in the mail. Adam is, beyond a reasonable doubt the best sales consultant I have ever dealt with. Thanks Adam....

JohnnyV

12 de oct. de 2015

I recently purchased my 2nd MB vehicle this year from Adam Davis at MB of Naples. Our experience in both instances was truly exceptional. Adam is not only extremely knowledgeable about the vehicles and brand but he makes sure that your purchase experience is exceptional all the way around. It was kind of by accident that I met Adam earlier this year but I am sure glad that I have. I have referred Adam to several of my good friends and my family as well. I would definitely recommend Adam and MB of Naples.

Chrisdoc

11 de oct. de 2015

I have always had the fortune of having Chuck Searles as my advisor. Recently I brought my 2012 e class in for a few minor warranty issues. He found several others that would have been quite expensive after the warranty expired. All were repaired correctly, and the professional approach was as usual, outstanding. This makes me not only a loyal service customer, but also a future buyer at MB of Naples. I would recommend them with enthusiasm. Thanks, Chuck!

Tony

7 de oct. de 2015

Regular maintenance service was excellent and on time. Warranty work is honored promptly. Mr. John Olson is an excellent service adviser.

John H

6 de oct. de 2015

Great Service -- and Geoff is an exceptional advisor. I always leave with confidence that my issues are being thoroughly addressed. Trust is everything. Thanks Geoff/ thanks MB service.

Lori

23 de sep. de 2015

John was excellent. He explained everything to me and kept me updated either via text or phone. Further explained the repair to my skeptical husband. Continued to be satisfied with each service.

Rehab Doc

18 de sep. de 2015

I have had a number of cars from Lexus, BMW, Porsche, and Mercedes and have had to deal with the various service departments over the years. John C and the Mercedes Benz of Naples have been the best. They do the job, no surprises, very efficient. As a physician, I don't have much extra time and they make sure I'm in and out in a timely fashion.

K550

14 de sep. de 2015

Had my CLK 550 Cab in for "Service A" and need few repairs; had the pleasure of a "courtesy vehicle" --a 2015 C300 AMG Package-- for several days. The work done was perfect, honoring an email discount, and also extending extra courtesy re. head light renovation. Tino Guerrero is a pleasure to work with!

Joe Mainieri ,

2 de sep. de 2015

Geoff Kaleel ( I hope I spelled his name right ) Is exceptional in processing what has to be done to my car . The car is always brought to me in the cleaner then when I bring it is and I am a clean nut . Great dealership , spotless place , exceptional people . I can not believe any place could do better ...

Jaimie

28 de ago. de 2015

Recently moved to Naples and needed to have my car serviced. Luke was my advisor and he couldn't have done more to graciously welcome me to Naples and get my car in super quick. He was so nice I prob over stayed my welcome just shooting the breeze with him. From a service perspective Luke and MB of Naples is definitely 5 stars!!!

RBC

16 de ago. de 2015

Tom Butz is the consummate professional who made the whole buying experience a real pleasure.

Alexandra Griffin

14 de ago. de 2015

Thank you to my service advisor Mr. Chuck Searles for such a friendly and prompt service. Also, Mr. Patrick Baffa for the wonderful loaner and the rest of the staff. Friendly, Alexandra Griffin

Abbas Jafri

11 de ago. de 2015

I had an excellent experience with MB naples from the get go. Eddie Lawrence has been a great sales advisor w all the knowledge and a great attitude. I got an excellent deal on my 2 cars GL550 and S550. The finance manager Ken explained every nuance of the financial paperwork with patience & complete attention to detail. I live in Houston and it was a seamless process buying these cars from MB naples and would definitely be back for my next one! Eddie you are a great sales man & I consider you more of a friend now.

njrogers

10 de ago. de 2015

They did a great job and were very accommodating. I usually use Tino, however, he was on vacation and John was very helpful. My car broke down in Jacksonville a week later and John corresponded with Jonathan at the Jacksonville dealer and they both got me on my way the next day. 5 Stars for Naples and Jacksonville Dealers

Beachmaster

10 de ago. de 2015

It is a tribute to Naples MB that my wife and I harbor a sense of confidence that when we take our two MBs for service to this facility, that it will be done right, on time and with courtesy, start to finish. Adrian Penna is our Service Advisor. He consistently takes the time to analyze our problem, makes a determination as to vehicle needs and then starts the process with us in full understanding of the circumstances. If we need a loaner, he is ready to set that up and estimate the time needed to effectuate the service. Everyone at Naples MB is pleasant and professional. We purchased our last MB there and will purchase our next MB there as well. No need to search elsewhere.

Naplesroadie

10 de ago. de 2015

This dealership always provides a great experience. It may not be the cheapest place to get your car repaired, but all things considered, it is worth it. The service advisers, especially Al Whittington, are all great and do not pressure you or upsell you, too much. The quality of the work is always spot on. And, the loaner cars are always new, clean and most importantly, available.

JOEBENZ

4 de abr. de 2015

We brought our Mercedes Benz in without an official appointment and we were immediately greeted and serviced by Geoff himself. It was a small situation with the wheel caps and Geoff was impeccable with his service and attention to our every need over and beyond. We truly appreciate working with him and the VIP status we are given at Merceces Benz. Geoff is an excellent professional and we look forward to doing business with him in the future. Thank

Susan C. of Naples, Fl.

4 de abr. de 2015

Chuck Searle is an excellent service advisor. He has taken care of my cars for years. He has always seen that my car is properly serviced, gives me the right answer to solve any problem when there is one. He goes the "extra mile" and he is the reason that I continue to purchase my cars from Mercedes Benz of Naples!

ML350 Diesel

4 de abr. de 2015

I received an excellent and very professional service from the customer representative Chuck Searles. He immediately understood what the issue with the car was and referred it accordingly to the technician. I can recommend him highly. The car was repaired to my full satisfaction and it was in picture perfect condition when it was returned to me. Thank you Mercedes Naples.

David from the cold and snowy North

3 de abr. de 2015

When a warning message indicated a battery problem I went directly to MB of Naples. Great reception, a loaner car and the problem was corrected quite quickly in spite of more customers than normal.

Scott from Marco

2 de abr. de 2015

In my opinion the Service department at the Naples Mercedes dealership is the very best it can be. The staff is excellent and they go out of their way to assure that the customer is completely satisfied.

Joe......

28 de mar. de 2015

My 2004 MB was serviced at Naples MB , for extended warentte repair. My service adviser Adrian Penna was terrific, he explained why the repair was needed, kept me informed while the car was there & made arrangements to have the car delivered to my home after the repair was done. I was totally satisfied with the repair and the service , and would highly recommend Naples MB . Joe.. Marco island, Fl.b

Publix mgr

19 de mar. de 2015

call geoff kaleel, he is honest, dependable, friendly, and is truly concerned with your satisfaction. i love the Naples Mercedes service department.

Ed Dorski

12 de mar. de 2015

I had the good fortune of working with Jonathan Whitlow who is the ultimate professional. From the time that I first met Jonny, I always felt as though he was my dealer friend and would go that extra step to help me in my search for the car that I wanted. With great communication, he came through with the exact model, color combination and option packages that I wanted. Another thing that I feel is worth mentioning, and this coming from being in retailing my entire life, Jonny made himself available 24/7 for any questions that I may have had. Although Mercedes-Benz of Naples have certain business hours that they are open, Jonny let me know that I can contact him anytime. To summarize, anyone wanting to receive the ultimate service and guidance in searching for a Mercedes-Benz, or possibly any other fine automobile at the dealership, owe it to themselves to trust Jonny. From honesty and hard work, he'll give you everything he's got. Jonny's support staff is top notch and appreciates the customer and has absolutely no problem going out of their way to accommodate. The organization is top shelf and I'd recommend Mercedes-Benz of Naples in the best way possible.

Brendan Murtaugh

8 de mar. de 2015

I purchased a 2012 E350 Convertible from Eddie Lawrence. The buying process was outstanding. Eddie detailed the areas of the car that needed attention and worked closely with Adrian to make sure they had been addressed. There is one area that needs to be addressed. That is the CHROME under the convertible top. Adrian gave this special effort but it appears to be a flaw in the chrome material. It appears th be plastic rather than metal. Eddie indicated that he would follow up on this. Also the rear left floor mat will be replaced. Overall a great job by the MB Naples crew Brendan Murtaugh

Daniel B

7 de mar. de 2015

Jackie is the best! She knows her customers and has their best interest. 100% professional care 100% of the time

Glen S - Mercedes fan

27 de feb. de 2015

My Mercedes needed exhaust system repairs from contact with an object on the road. I received help with an estimate, met the insurance adjuster at the dealership, scheduled repairs which were done efficiently and on-time. My car was returned cleaner than when I left it at the dealership and I received excellent assistance from Tom Siverson in parts, Chuck Searles (Master-Certified Service Advisor), service director Mike Cozza, and the technician who installed the new parts. This was the best possible service experience.

John Papp

23 de feb. de 2015

I must say that the entire operation ( MB of Naples ) is outstanding from Sales to Service. I am very familiar with the automobile business having grown up in the family multi line auto business and spending 35 years w/ a fortune five international consumer goods company in sales, training, management and sales development. It goes without saying that the salespeople, management, and of course the service people that Naples MB employ are just OUTSTANDING. This thing that you feel when you first walk in to buy and when you return for service is just not found in any business. So I must say that I congratulate the owners for their strong desire to make this operation a truly wonderful experience by employing and training and instilling this "experience feeling" at their dealership. Normally, I get two new cars every 18 to 24 months. I have never had a car long enough to put new tires on it, so I have spent a lot of time at many different dealers including MB, BMW Cadillac, Chev, Ford, Volvo etc. etc. ... Mercedes-Benz Of Naples is the B E S T .. Thank You, John P.

FILLUP

12 de feb. de 2015

I was greeted on the front steps by Scott with a smile and a cheerful "how can I help you" and it just better from there. I wanted a certified used M-B convertible for my wife's Naples car. We found a car that fit the bill and it was smooth going all the way thorough the delivery. Everyone involved was terrific & efficient.

Connie

10 de feb. de 2015

This is the third car I leased from Naples Mercedes Benz. They are wonderful to deal with and do not look down on you because you are a woman. Nice to see that they were interested in my comments and concerns. Looked at other dealerships and they would not give me the time of day.

Mike

10 de feb. de 2015

My first visit to this dealer and I am very impressed with all of the folks I came in contact with, especially Adrian my service advisor. I will definately be back again and will be making my next purchase at Mercedes-Benz of Naples

PAG

8 de feb. de 2015

Great service department, work is done in the quoted time and always do a satisfaction check.

Dadoftwogirls

8 de feb. de 2015

This was the single best car deal I've ever done. I have bought Acura's my last 8 vehicles but I decided to look at Mercedes on a whim. My sales rep at Mercedes Benz of Naples, Adam Davis, was phenomenal. What a great, vibrant, and outgoing person. At first he seemed a little too energetic. Too enthusiastic. But then you realize, this isn't an act. This young man truly loves his job and his customers and by the end of the process, I felt like family. It's easy to get caught up in the car buying moment but this dealership, and Adam, made me feel welcome, special, and valued. I may not have been buying the most expensive car on the lot by a long shot, but they made me feel like I was. The transaction was easy, straight forward, and everything was as described. No surprises, no haggling, no anything. The finance manager Joe was just as pleasant to deal with. After the paperwork which went smoothly and quickly, Adam spent well over an hour just going over the car, the features, and making sure I was comfortable. Since my purchase, he has called to see if I am happy, have any questions, or if there is anything he could do for me. No dealership, nor sales person, has ever done that for me before. Bottom line is that in my opinion, this is an A+ dealership. You simply can't go wrong. I will be buying future cars here, especially if Mr. Davis is still around.

Rob

1 de feb. de 2015

We visited Mercedes-Benz of Naples over a year ago when we were looking for a used Mercedes Wagon for my wife. Julie, sales professional, spent hours with my wife educating her on Mercedes and how to best base her decision. She did all of this knowing that she didn't have the vehicle to sell us that day and in fact we bought a pre-owned Mercedes from another dealer. My wife never forgot this service so when it came time this January for me to get a new car we reached out to Julie. As expected she responded immediately with a great vehicle. Being from out of town, the only day I could come to Naples Julie was not available so she trusted me to her teammate Curtiss. Curtiss was a 20 year veteran of the dealership and was nothing short of stellar. I found his service and that of the entire dealership to be professional, patient, fair, and conscious as to how valuable your time was. They all worked very hard to get me the best car available for the best price. Great job and I love my new E-350! Stellar performance, Rob

Shamsix

1 de feb. de 2015

Very pleasant staff and technicians. Some issues in communications led to delay in pick-up of car at the end of the day. Quality of repairs was first rate.

CHARLIE

1 de feb. de 2015

OUTSTANDING ATTENTION TO DETAIL AND EASE OF WORKING THOROUGH THE BUYING PROCESS.

charles A

25 de ene. de 2015

excellent people particularly Ann the salesperson,

nothin' but nylon

23 de ene. de 2015

Chuck Searles is my service manager and he couldn't be better. He not only arranged to have my car serviced on the day I wanted and then held at the dealer until I returned from a trip but he looked up a number of Apps and did some downlioads which enabled me to use more of the features on my S-550. It was a pleasuren to have my car serviced.

K Tout

20 de ene. de 2015

Adam Davis made the buying experience a true pleasure! Handled every detail and continues to follow up to make sure all is going well. I will definitely recommend Adam Davis and Mercedes Benz of Naples to friends and family.

Scott kotler

20 de ene. de 2015

I actually live in Miami and chose to drive over to Naples to purchase my new Mercedes Benz. The fact that they were much more cooperative and responsive to my needs and more competitive in pricing as well as having the car I was looking for directly on the lot was what it took to convince me drive four hours round-trip to purchase and pick up my Mercedes from them , when I have a dealership 1 mile from my office.

Horst Kissel

19 de ene. de 2015

Naples Mercedes Dealership is # ONE in my book I would like to thank you for a great service experience and a special thank you to my service advisor Chuck he is a most friendly and experienced service professional. I have been coming to your dealership for service because of him.

Philly G , Naples, fl

18 de ene. de 2015

I brought my 2012 CLS 550 I. For service on short notice because the seal on the windshield failed. The receptionist who handled my call got my to my Gold Star Service Coordinator, Jackie Dressmam. She is phenomenal. She took the time to understand my issue, walked and checked the vehicle with me, asked pertinent questions, gave me an idea of how long the vehicle would be tied up, and set me up with a great loaner. During the process of repair, she would call to update me, would allow me the opportunity to ask questions, and always was courteous, professional and totally focused on the customer experience. John Zinki, the technician who did the work, was thorough, completely professional, and got everything right. I couldnt ask for better service. Outstanding.

Nadia

18 de ene. de 2015

What a great experience. Lots of selection of vehicles. Edward Lawrence and the rest of the staff were all amazing...so professional and friendly they all truly want you to be 100% satisfied, both BEFORE and AFTER you take ownership of the car. I wouldn't go anywhere else,will definitely go back for my next car!!

Mike M

16 de ene. de 2015

Absolutely the BEST team I've seen. Luke Allen is an outstanding service rep and a pleasure to work with.

KADESQ

5 de ene. de 2015

Micah Westphalen provided top-notch sales service from start to finish!!!

Rick

2 de ene. de 2015

Very nice and competent sales person, Michael. He let me buy at my own pace - a rare and pleasant experience!

Frank B

24 de dic. de 2014

Jeff at Naples Mercedes Benz was great. Took care of my service as quickly as could expected and stayed in touch during the process. I couldn't have asked for more.

trigirl

23 de dic. de 2014

Salesman,Dennis Stout and service rep. Chuck Searles are the best!

Richard S. Kravarik

14 de dic. de 2014

All the staff who dealt with me were more than helpful in assisting with the purchase, care, operation and delivery. From the sales man to the service and training personal you could not find a thing to complain about they all did there jobs courtesy and class.

HappyDriver

9 de dic. de 2014

They made it very easy, provided a nice loaner, were friendly and professional. Great experience.

I.Rivera

5 de dic. de 2014

This is the second time I have done business with MB Naples. I thought the first experience was outstanding, by far the best experience I'd had up to that point and I thought it could not be better. The second time was event better, just incredible. They definitely go out of their way to please you and make the experience memorable. They have definitely mastered this concept and it seems to be their philosophy because each experience I had was with a different sales person. Both transactions were exceptional deals, I really think they were unbeatable deals! That would typically be enough, but the truth is they do not stop at that. They really think of all of the details and really make you feel important, so you want to come and do business with them again. I have dealt with many other dealers, including Mercedes and BMW, this is by far the best. These are true to the MB's motto: "The best or nothing" and for that reason, I will continue to look forward to our next deal.

Mike D

2 de dic. de 2014

Buying a car at Mercedes-Benz of Naples was a good experience. When you buy a quality car you expect quality service. They did not disappoint.

Richard

28 de nov. de 2014

great way to get your car service. Mercedes will pick up at your home and bring it back when finished. Love it

Richard S Kravarik

27 de nov. de 2014

I did not recently visit your dealership but I did visit the collision repair shop recommended by your personal Naples Premium Collision Shop Thar work was excellent and in the past I have used your services and will continue to do so; I will be in the market for a new car soon and I will visit your showroom.

jaf

12 de nov. de 2014

Very personable staff; handled appointment efficiently. Billing from service could be more accurate. Even minor unnecessary charges inflate the overall costs for a vehicle that is already expensive to repair.

happy father of Otto Van B.

10 de nov. de 2014

All the way through the process -- shopping/serious looking/test drives/availability/ordering/possible financing/notice of build/notice of arrival/take delivery/training on bells & whistles/compassion after 89 year old senile woman ran into the new car less than 24 HOURS NEW/help with repairs/loaner while repairs completed/positive results/check up call & E-mail after. So in summary can I give them ALL 100 STARS?

Judith Ann

10 de nov. de 2014

I have had a few problems with my CLK 350 since returning to Naples for the season. It has been serviced 2 consecutive Saturdays. On both occasions, I was treated courteously and my issues were handled completely and with efficiency. A loaner car has always been available to me which is greatly appreciated.

JOETOR

10 de nov. de 2014

We had a repair on our E350 convertible. We enjoyed the quick service and great attention to our needs. Very happy!

John from Fort Myers

25 de oct. de 2014

I purchased a new 2015 C-Class sedan at Mercedes Benz of Naples. My sales person (Micah) as a bright and enthusiastic young man that made the process go smoothly. The delivery of my car was delayed from the manufacturer for more than a month; but, Micah provided regular status updates to me throughout the process. The dealership also gave me a fair deal on my trade-in which was not the case at the Fort Myers dealership.

a lansman!

22 de oct. de 2014

Called Monday AM, left message on her machine, called me back in less than 6 minutes - bring car right over - Will take care of - had coffee and treat on them - car done, washed and I am on my way.... Fair price for what I needed. BEST SERVICE DEPARTMENT IN ALL RESPECTS.

Ronald J. Bortnick, M.D.

17 de oct. de 2014

Very cordial and efficient service. Mike Cabrera was a pleasure to work with. I will continue to have my cars serviced at your dealership, and buy new ones from you when the need arises

fixtureman175ataol.com

14 de oct. de 2014

Mike Carera is exceptional. Not only did he get my repairs done quickly but, he even had my car delivered and loaner picked up. If only the service in NJ could be this good. Great job.

Tony

14 de oct. de 2014

Excellent and prompt service, service manager was on top of the services required and had access to all records. He provided comprehensive details of what was done afterwards. Also, dealer provided a loaner car that I requested. A very pleasant experience.

Golf nut from Hideout

10 de oct. de 2014

Exceptional service and communication by Luke Allen with honest input for me to make me comfortable about what was to be done

David G

3 de oct. de 2014

I have purchase 9 Mercedes Benz products over the last ten years. Our experience at Mercedes Benz Naples was the best by far. Great deal, great people, quick paperwork. We'll worth the two hour drive from the east coast. If you are in driving distance of Mercedes of Naples do yourself a favor and buy your next car from this dealership. Ask for Curtis, he made it all very easy.

Eleanor

2 de oct. de 2014

Mike is the best, he cared, called, explained in plain English all technical stuff, delivered as promised.

John A.

2 de oct. de 2014

We have bought 5 cars from Mercedes Benz of Naples in last 6 years and it has always been a pleasure dealing one of the country's most knowledgeable Mercedes sales people Tom Butz. Professional and always making the customer feel at ease throughout the process, the whole staff goes above and beyond. This is how car buying should be and we will certainly be back when its time to replace our next car. THANKS!

eric RV

15 de sep. de 2014

nice to see Mercedes regaining there 5 star reputation for service.

500E

4 de sep. de 2014

Al Whittington is a great guy to work with and coordinate services. Straightforward no "bs" kind of guy.

Happy customer

30 de ago. de 2014

Mike Powell was very helpful in finding the right car for us. It took us a while to decide which model was the best for us, but with Mike's help, we finally got a gorgeous 2011 E-350 convertible. The financing process went very smooth. We are extremely happy.

Barbara Burnett

26 de ago. de 2014

I brought my leased Smart Car in for its first service and was met at the curb by David Reid, who opened my door, offered me a loaner car, called my service consultant, Mike Cabrera, walked me directly to Mike's desk and offered me refreshment. Mike arrived within minutes. He was pleasant, knowledgeable and took care of all the paperwork quickly. When I returned to pick up the car, Mike went over everything, and took time to make sure I was completely satisfied. He sat with me and gave me his full attention. I never felt rushed. I have never had such a truly nice experience at any car dealership. Any time you can walk out of a business feeling better than you did when you walked in, that's a really good day.

Jon B.

21 de ago. de 2014

I recently leased an 2014 E350 Cabriolet from this dealership and I couldn't of had a better experience! They made everything so easy and explained everything to me quickly and thoroughly. Adam Davis and Frank Carrasquillo were both very easy to work with and upfront about everything. Without a doubt the best car buying experience I have ever had. Thanks again fellas!!

TC

13 de ago. de 2014

I had the pleasure to purchase and order a new CLA through Patrick in the internet Department. Patrick was great all the way through the process, and had the car expedited so I could take on a pre-planned trip. He spent a great deal of time going over the vehicle with us, and made the transition easy. Will definitely buy again.

JudyD

13 de ago. de 2014

The sales and service personnel provided exceptional assistance in the purchase and delivery of my 2015 MB GL450.

racefan

7 de ago. de 2014

Luke Allen (Service Mgr.) is extremely accommodating in arranging for appointments, loaner cars-even providing for a rental vehicle when no loaner cars were valuable and keeping me informed of work needed and progress. I also found that the parts dept. people were great in providing and looking up information as requested.

CJ

7 de ago. de 2014

This is my second new car purchase from MB of Naples. Just a perfect experience. Adam Davis knows cars and knows MB. I always feel like he is working in my best interest. Focus is on understanding what the customer wants, not just selling cars. More of an advisor to help you make the best decision. I also find MB of Naples to be an outstanding dealership. Best after sales support and service that you can imagine. Expect that Adam, MB of Naples and I will be doing business for years to come.

Bill Naples

1 de ago. de 2014

Brought my car in for my annual service, a loaned car was waiting for me, I got a call that the car was read and got right out of there when I came to pick it up. Very organized.

RAG

31 de jul. de 2014

Jeff is by far the best service rep I have ever worked with! He is knowledgeable,responsive and will always go the extra mile to make sure you are satisfied.He is involved in the whole process. He is the main reason we purchased our current automobile from Naples Mercedes.

Dan-SL owner

31 de jul. de 2014

I have used MB of Naples for about 8 years, since I bought the SL. I am amazed at the level of service it provides. Not only does the level of the service itself exceed my expectations but the interaction with the service advisors is beyond question the best I have ever encountered.

Kevin H

29 de jul. de 2014

Thanks very much - great car and very good purchasing process

MarkSW

25 de jul. de 2014

My service rep, Tino, was extremely knowledgeable, courteous, and prompt. I drove in a little before the scheduled time and my car was immediately taken for servicing. Before I knew it the prearranged service was done, the car washed, and the bill prepared accurately. I feel as though Tino is looking out for me and my car. Good job. Left me very happy I went to MB of Naples.

Mary Butanowicz

17 de jul. de 2014

Mercedes of Naples has a great service team and having my car serviced there is always a pleasure. Professional, polite, efficient, and prompt are the words to describe the service area.

Eli n' Naples

16 de jul. de 2014

On a scale of 1 to 10, I rate of the quality overall, customer service, buying process, quality of repairs, and facilities a ten plus (10+). I am especially impressed with the personnel at all levels.

R Humble

15 de jul. de 2014

Superb customer service..excellent consumer awareness..very fair and honest

Patty

10 de jul. de 2014

great service! Friendly people! Overall, excellent experience!

John Kennedy

9 de jul. de 2014

As always by visit to Naples Mercedes-Benz was a exceptional

WHN

9 de jul. de 2014

Jackie, the Service Professional, is definitely the best I have ever experienced. She is on top of everything, follows up diligently relative to repair/service problems, and timely provides updating and informative service communications from start to finish. She has a very nice personality and appears to be the customer's advocate. Chip, the Service Manager, is also the best. He spends as much time as you want explaining the repairs and service needs for your car. He is down to earth, listens intently to your problems, explains fixes and alternatives in detail and is not arrogant or condescending. All in all, both these individuals are definitely "The best of the best" and make a person feel important and valuable.

Nigel

8 de jul. de 2014

Luke (Wilson ) as usual was helpful, courteous and friendly. As was Patrick who found me a loan car model that I requested !!! I was contacted and advised as to an additional items requiring attention that if undertaken at this time would save me $500. A welcome phone call indeed !! Do not mention those delicious cookies!!

s.rabi9nowitz

4 de jul. de 2014

quick effective service

W. Scott Rhinehart

29 de jun. de 2014

I have been using this dealership to service my Mercedes cars since 2004, when we were winter residents of Marco. They have always been excellent.

Alex Brisbourne

28 de jun. de 2014

Always terrific service, friendly, helpful and thorough.

MD

28 de jun. de 2014

First class service where everyone tries their best to provide top level service. Starting and ending with great service advisor who listens carefully to my requests and makes sure everything gets addressed perfectly. Great facility with clean modern space and welcoming staff, making the process of dropping off and picking up the car easy and enjoyable. Add to that Roadside assistance that is always responsive and quick which adds reliability and peace of mind caring for our cars. Truly living up to the class of the great brand name of Mercedes Benz. Thank You!!

C Valentine

26 de jun. de 2014

Great service because of my service rep. Chuck Searles. He keeps you informed and is very helpful.Your pricing is very high --take a look at the charges.

Dominic Durinzi

21 de jun. de 2014

I have a vintage 300SL and service problems are a challange. Between Chuck and Doug they are able to accomplish incredible feats of repair.Great job and extremely cooperative.

Carlos valentin

13 de jun. de 2014

The service was great but the price for the first service was To expensive. In previous years in other cars in Fort MyersThe service was less expensive.

Rock Pennella

13 de jun. de 2014

Service done correctly and promptly. Customer service rep. Chuck Searles is very knowledgeable ,helpful and professional.

Dr. Geiger, A

24 de may. de 2014

perfect service and assistance

Gen John Nowak

22 de may. de 2014

Great results both as a buyer and a service customer.

Orlando Sosa

20 de may. de 2014

Excellent service!!!!

RBC

16 de may. de 2014

They always provide an outstanding client experience.

Anita Richter

10 de may. de 2014

A consistently exceptional experience when compared with other dealers. Carole Syracuse, in particular, always goes above standard to make the experience as pleasant as possible.

Arlene Murphy

5 de may. de 2014

Was in for routine service and to have a problem fixed.All I can say, about the service and the person I worked with, is FABULOUS!!!!!

Bill aronin

22 de abr. de 2014

MB of Naples when it comes to service is off the charts good. Our service representative Jackie Dressner couldn't be more accommodating. There is always a clean and comfortable Mercedes available to me when I drop off my car. Upon completion of service, the car is professionally hand washed inside and out. They are always polite and courteous to me. I higly recommend M of Naples for all service work.

DEwey

17 de abr. de 2014

Every thing went well.

Warin H Dexter

16 de abr. de 2014

Excellent Service Advisor in Michael Cabrera

Randall Coleman

15 de abr. de 2014

My Service Advisor, Chuck Searles, is exceptional. I've used the Naples service department several times and Chuck has always been great: efficient, friendly, and knowledgable. I wold recommend him without reservation.

Michael Bailey

15 de abr. de 2014

The service was great and the personnel very helpful

Geoff Collier

14 de abr. de 2014

Excellent service from Luke Allen, Customer Advisor. Repair was undertaken promptly, despite having to order parts from out of state. Loaner car was first rate. Overall, would definitely recommend Mercedes Benz of Naples.

John

13 de abr. de 2014

perfect in every way.

Morrie Doyle

9 de abr. de 2014

Excellent service as always. Jackie always takes good care of us.

Nathaniel Garvin

7 de abr. de 2014

Never in my car buying experience have I had a dealer that appeared to be solely interested in my satisfaction in every aspect of buying a car, rather new or pre-owned. In particular my personal salesman, Jorge Martinez and his manager Alex. I really feel as though I received a fantastic amount of care and I have since referred a neighbor to Mercedes Benz of Naples. This one dealership stood out among them all and not because I got a good deal but because they were the only one that wanted me to have the best deal. I went as far as Savannah Georgia, Orlando, and points south to Pembrooke Pines. I may not have gotten the best deal ever but it was truly the best deal for me.

Ed

6 de abr. de 2014

Respect for the Customer, Outstanding Service & Results - a very positive experience!

Edith Fumia

4 de abr. de 2014

My service representative, Tino, is the BEST!!!

Lawrence Keblusek

3 de abr. de 2014

As alwats Jackie does a great job.

Russ

2 de abr. de 2014

Chuck, long time service agent at dealership is why I do business there.He is an asset to the Orgsnization.

Emil Molinaro

1 de abr. de 2014

I had my e 1999 e class serviced at Naples Mercedes. The experience was outstanding. Tino Guerrero my advisor, couldn't have done a better job. From the initial estimate to the completed repair he kept me well informed. The repair was seamless and was well done. I strongly recommend Mercedes of Naples for your repair work

Lynn Bagenstose

29 de mar. de 2014

Fantastic the best serviceman Jeff

Dr. Ronald A. Sabella

28 de mar. de 2014

Chuck Searles is an asset to you dealership. A true professional in all he does.Thank you Chuck and thank you Mercedes Benz of Naples!

AB

26 de mar. de 2014

excllent service dept no complaints. highly recommend!

Barb Snell

22 de mar. de 2014

Stop sending these annoying reviews. The service was great the follow up is not.

rhp

8 de feb. de 2014

Jeff was great in accommodating my every need. He got the repairs done on time and at a reasonable price. He arranged for a loaner so that I was not inconvenienced. Overall, is was another in a series of good experiences that I have had with this dealership.

KP from Naples

6 de feb. de 2014

The teammembers in this service department are committed to providing topnotch experiences. "My Guy" Chuck took excellent care of my service needs. From the provision of a loaner to calling with updates, he made sure this experience didn't upset my busy life. The repairs were thorough and Chuck went to bat for me with my service contract administrators. Just can't thank them enough for making me feel like a valued Customer. This is a sadly missed commodity in our day.

Marcia E Nichols

29 de ene. de 2014

As we entered the door at Mercedes Benz of Naples we were greeted by Joel Jacobson. He answered our initial questions and took us out to the lot to show us several vehicles that he thought would be of interest to us based on the information we gave him. He was thorough in understanding our needs. He fully explained and demonstrated the features of the vehicle we were interested in before, during, and after we purchased the vehicle.

John S

10 de ene. de 2014

We both retuned a lease car and then bought an S class.Whole experience was fast,trouble free and professional. Staff are attentive,responsive and thoughtful. Top marks to Ann Margaret Ross for representing Naples MB so well ,while ensuring we were very satisfied as customers ! Many thanks, John S.

Paul J Duseau

6 de ene. de 2014

Charles is polite, considerate and trustworthy. He goes far beyond the call of duty to make sure every little detail is covered with the service from when you drive in to when you leave. Nothing is missed, forgotten and the car is spotless when we leave. We LOVE his dedication and will always only use him for all of our Mercedes Cars needs, from our 2010 GL550, to our 2013 S550 to our 1934 Heritage. Paul J. Duseau

Margo and Bob

30 de dic. de 2013

We stopped by on Christmas Eve just to casually look at what vehicles Mercede-Benz of Naples had on their lot. Julie immediately approached us to assist. Her pleasant personality and knowledge of all vehicles lead us to test drive two models. With Julie's non-rushed attitude at 6pm on Christmas Eve and her supporting staff which included Joe in finance, we purchased a GLK250 BlueTEC 4Matic on the spot. We have purchase many many new vehicles (our first Mercedes-Benz) and we deem this our best purchasing experience ever. The service we received and the ease of negotiation was seamless. Thank you Julie and all the staff at Mercedes-Benz of Naples!

Skyron

30 de dic. de 2013

Curtiss Alden has been my go to guy at Naples Mercedes for over 7 years and the experience of buying a car from him is alway excellent. The dealership under new ownership has only made it a better place for buying and servicing my MB cars.

mercedesfan

30 de dic. de 2013

The Service Staff was very courteous and professional.

Paula Schatz, REALTOR , John R. Wood Properties

30 de dic. de 2013

Debbie Marino, our salesperson is very welcoming and quick to get answers. She listens to your needs and works to meet those needs. We will refer people directly to her. Our experience with her was positive and not rammed down our throats.

Annie W

26 de dic. de 2013

As a first time buyer of a Mercedez-Benz at the Naples Dealership, I am most impressed with the professionalism of the staff throughout the entire buying process. As a single woman, two dreaded shopping excursions come to mind (1) swim suits and (2) searching for the right car. Alex Gallardo, was my first introduction and he was friendly and upfront - "everything was presented in "black and white" as he stated, as we together went on-line to search for my C250. Sales Consultant, Joel Jacobson became my "wing man" providing information and assurance as to when the vehicle would arrive. Patiently Joel provided an expert "in-service" on how to operate my new C250, and even set up my Bluetooth system! Joseph Jalbert, business manager, completed the financial transactions with such ease that I was smiling, as a wrote a personal check! Amazing! Joel, especially has continuously phoned or emailed me to check on me and my learning curve, operating the cart. Though it is a special time of year where folks tend to be more genuine and caring, Joel, Alex, and Joseph (perhaps three wise men? HAH!:) ) genuinely demonstrated their knowledge and services with a personal touch. Purchasing my new Mercedez was a tremendous positive experience. Thank you!

Manfred

23 de dic. de 2013

From start to finish, this was the best service call I've ever experienced. Friendly, efficient and fast. Excellent!!

Bill and Mary Wiley

20 de dic. de 2013

Julie Joiner was likely the most personable as well as professional service consultant with whom we have ever worked. Her patience and helpfulness were absolutely amazing; a rare find these days. We will not hesitate to highly recommend her to anyone interested in leasing or purchasing a Mercedes-Benz from your company. Please let both Frank and David know how very impressed with were with this dynamic young woman. Regards, Bill and Mary Wiley

MMG

15 de dic. de 2013

The entire process was quick, thorough and enjoyable. Rich and team were outstanding, offering extensive product knowledge and superior customer service.

Eddie

11 de dic. de 2013

Easy to work with and the problem on my '13 E350 was fixed right the first time.

JBU

7 de dic. de 2013

We bought a certified ML at Mercedes Naples - we were perfectly served by the whole team, esp. Mr. Rich Grimes supported us in buying the right product, not the most expensive one to increase his turnover. We definitely will go again for our next business - a great experience, other companies could learn al lot from this service..

Lin Cracknell

26 de nov. de 2013

We had Excellent Service. Michael Cabrarra was very professional, kind and expediant in solving our problem. Thank You Michael!!

Ozman

20 de nov. de 2013

Absolutely positive experience all the way. Deborah Colby was the best sales associate I could ask for.

Mercedesaholic!

13 de nov. de 2013

This dealership was a pleasure to work with. My incredible salesman, Dennis Stout, was straight forward and to the point. The deal, service & total experience was amazing. I have purchased many Mercedes cars over the past 30 years. This was the first time I dealt with this dealership! Awesome experience & I look forward to my next transaction with them!

Mac McBride

12 de nov. de 2013

Made the trip from Ft. Myers to have my car serviced. Aamir did a great job. Got a chance to thank Mike for his getting me set up at a reasonable price. Kurtis Boggs did a fine job of taking care of the car. He did what was needed and nothing more. Great to know when a dealership will defer a maintenance charge when they could just as easyily fix or stablize the issue. GOOD JOB!!!!

Tony V

11 de nov. de 2013

We met Dennis Stout on November 9th and found him to be so extremely service oriented and Naples Mercedes so fair in their pricing that my wife and I ended up purchasing two S550 cars within 48 hours. We also have service history with Naples Mercedes on our previous Mercedes' cars and find the dealership to be the very best.

Chappy

11 de nov. de 2013

Adam Davis and Patrick Westin are changing the vehicle sales experience and reputation of the industry to new professional heights. I am planning on traveling to Naples from Palm Beach once again for my wife's vehicle as well.

Happy in Miami, buying in Naples

4 de nov. de 2013

MB of Naples put MB of Miami, Fort Lauderdale, Coconut creek, etc, etc, to shame. No one came close to their price and their service-- I am a very very happy buyer: thanks to Alex and Adam.

Linn N Joe

10 de oct. de 2013

My husband and I buy a new car every 2 years. We were in the market for my next car and we were interested in a C250 Mercedes Benz. We walked into the dealership and spoke with Tom Butz. He was a straight shooter. Not the typical playing games car salesman type. We told him where we needed to be payment wise. We expressed our interest in the color and features that we wanted in the car and within 20 minutes he had accomodated us! We bought the car! It was the easiest transaction that I have ever had in dealing with buying a new car. This was our 41st new car between my husband and I. I will not stray from Mercedes Benz in Naples. They have our continued service for the rest of our car buying years.

JW

30 de sep. de 2013

Great overall experience at Naples Mercedes Benz! Both Tom and Luis were very helpful and professional with the purchase our our new GL. I would defiantly recommend this dealership to others!

TSommerOSU

10 de sep. de 2013

I took our CLK 550 in for service. Tino was my service advisor and he was very knowledgable and respectful. They provided me with a complimentary loaner car while my car was being serviced which was great. So happy I didn't have to wait at the dealership while my car was being worked on. The dealership was beautiful and the entire staff was fantastic. Definitely one of the top experiences I've had at a car dealership. Would highly recommend the dealership and will be back again! Thanks!

CJ

3 de sep. de 2013

This was, by far, the best car buying experience we've ever had. The deal on the car was great already, but the Internet Sales Manager (Alex) gets top marks from us. He stayed consistent every time we spoke over the phone and was extremely helpful/professional. Our transaction was seamless (thanks to Joe), and Alex even spent the time to explain the car's features/functions with my wife. We are super happy about the car, but [moreover] impressed with this experience. We highly recommend this group of professionals, if you are in the market for a Mercedes. They will be our 1st choice, should we decide to purchase a future vehicle.

New to Naples

1 de sep. de 2013

We recently purchased a previously owned MB, and received excellent service from sales associate, Patrick Westin. He was professional, courteous, knowledgeable, and provided great service before and after the sale. Also, we felt that the used car selection at the dealership was excellent and provided us many excellent choices in their inventory. The overall dealer process was painless and relatively quick. We felt that Patrick as well as the dealership in general covered everything we needed to know, and MB has a good deal on financing that we decided to utilize. The one minor issue was around a couple of small scratches on the hood of the vehicle. We requested they be repaired and we agreed that we would accept the fix done without the entire hood being painted. Even with that, we were expecting a better job on the scratches, as the paint was not a match and the scratches are essentially still there. Otherwise than that, the car is in perfect condition inside and out, and we are very happy with it and our experience at MB of Naples! We will be back to service our car in the future.

Recently relocated from Chicago

28 de ago. de 2013

I had a great service experience at Mercedes-Benz of Naples. They did everything efficiently and with courtesy from the greeting to the loaner to the service advisor through to the return. I enjoyed their professionalism and respect for my time..

Poorly treated customer

26 de jul. de 2013

DO NOT BUY FROM Mercedes Benz of Naples, FL. I contacted the dealership based on an E550 Cabriolet they had on their website. I spoke to Alex Gallardo the Internet sales manager. He told me when the car would be in (it was on the boat) and sent me the window sticker. All good so far. I told him I would be the participating in the USAA car-buying program to purchase the car. In case you are not familiar with this program it is for active duty military (I couldnt afford a Mercedes when I was active duty), veterans (me) and the families of both. The program and incentive change from month to month. In July of 2013 the program offered ALL E class Mercedes at $1500.00 above invoice and an additional $2500.00 off. This would bring the price to $1000.00 below invoice. Alex informed me that they would only give me $2500.00 off of the sticker and no other incentives. A quick note, by being a USAA partner they do not have the choice to pick and choose which incentives they will honor and which ones they will ignore. So Alex gives me the song and dance this is a well-equipped E class and continues with if you were buying a 350 I could give you $7000.00 off and beat the incentives. He also stated I paid too much for my SL and he could discount an SL $20,000.00. Really? So you can deal on every car EXCEPT the one I want. Very convenient (for them). Alex advised me he would give me the $2500.00 incentive and that was it. I then contacted USAA to ask if the dealer had the option of NOT HONORING the program. Of course they do not. I called back spoke to Alex and he told me he would check. He called back to tell me he spoke with his manager and the owner happened to be in the office at that time and because it was such a well equipped hard to get vehicle (E class remember not an SL or S an E) they were not wiling to do anything but the $2500.00. After initially first contacting the dealership I received the following e mail from Frank Carrasquillo, the General Sales Manager: Dear Peter, My name is Frank Carrasquillo, General Sales Manager of Mercedes-Benz of Naples. I want to personally thank you for contacting us regarding your interest in a new Mercedes-Benz. To make sure that we are delivering to you an exceptional buying experience, Id like your feedback. You see at Mercedes-Benz of Naples, we truly appreciate it when customers take time out of their busy days to provide us with some open, honest feedback about our products and services. Please write, telephone, or e-mail me with your comments. I will make sure that we do everything possible to meet all of your needs. All I need to get started is your feedback! I thank you for your time and look forward to serving you in the future. Sincerely, Frank Carrasquillo General Sales Manager 501 Airport Rd S, Naples, FL 34104 239-643-5006 Office 239-643-4628 Fax I decided I needed to call Frank. This was also the suggestion of USAA. Frank was unavailable and wouldnt be available. They took my name and had Luis Alvarado contact me. Same story no deal but he would try to talk to Frank. Called back almost immediately telling me he spoke to Frank and they are unwilling to deal. I said but you are a USAA partner and required by Mercedes Benz USA to honor the price and incentives. I was told well we are not going to. We can pick and choose which cars to apply the incentives to. DO NOT BUY A CAR FROM Mercedes Benz of Naples. They did not honor the program for which they are partners and by not doing that they are not supporting a program that supports the military and VETERANS. I found almost the exact car here in VA at Mercedes of Arlington. I went by and saw the car. I identified myself as a USAA member and was told by the salesman thats great you can have the car for $1000.00 below invoice. I bought the car. That is the way it is supposed to work. Mercedes Benz of Naples is a fast-talking, dishonest, disreputable group of salespersons and managers.

Vinnie 'badabing' Gelo

20 de jul. de 2013

I will never forget the feeling I experienced when I bought my first Mercedes Benz nearly 25 years ago it was a used 1982 300CD coupe diesel the smile on my face was notable to most everyone at the Ray Catena Dealership in Edison New Jersey and especially to my wife and friends. "They made me a deal I couldn't refuse' Owning my first Mercedes made me feel like I had started my journey to success in style. Since that time I have probably owned at least 10 or more Mercedes from various Dealerships and have had the same smile for each one either New or Used. My experience this time however far surpassed my expectations from a Dealership . I walked into Mercedes Benz of Naples without appointment and was greeted by Rich Grimes , I must say he really made me feel like an important person . His knowledge and kindness made me feel very comfortable. I explained to him what I was expecting in a new vehicle and model and within minutes he had just the right one for me, a new 2013 GLK 250 BLUTEC loaded with everything that could possibly be offered and the fact that it was a diesel and the right color combination even made it more exciting. After his very professional and knowledgeable introduction of the vehicle we went for a test drive and it was very exciting to say the least you would never know it was a diesel . BLUTEC technology is really a breakthrough that no other manufacturer can come close to and I am proud to own one. This vehicle will be a keeper for my family since we drive up north at least 3 times a year and with its unsurpassed mileage and diesel longevity and performance will get us there in style ,comfort and class. To top off my experience even further Frank Carrisqillo the General Sales Manager got involved with the final numbers and made me "A DEAL I COULDN'T REFUSE" Anyway, I think I probably used all characters available....Thanks Again Rich and Frank for making it such a pleasure..

james cattano

17 de jul. de 2013

This was the firth time I have bought a Mercedes vehicle from Mercedes of Naples. It was a pleasure in all aspects; negotiation to pick up. My salesman,Tom Butz could not have been more helpful, before during and subsequent to my purchase.

Doc

17 de jul. de 2013

Knowing the job is being done by Mercedes guidelines to insure long time serviceability and reliability of your car is very reassuring

Pete Ross

5 de jul. de 2013

They were outstanding. Our Mercedes Sprinter truck broke down when in Naples. We needed some body work done on our truck so we asked them for an estimate of the cost to do the body work. We had an estimate from Euro Motor Cars in Bethesda, MD. to do the same work. Mercedes Benz of Naples charged us 40% less than had we done the same work with Euro Motor Cars of Bethesda, MD.

LARRY D'ANGELO

2 de jul. de 2013

MY SERVICE TO MY CAR WAS GREAT. THE OFFERING OF USE OF A LOANER CAR TO USE WHILE I WAS OBTAINING MAINTENANCE WAS OUTSTANDING. THE WHOLE EXPERIENCE WAS GREAT. KEEP UP THE GREAT SERVICE

Mike G.

24 de jun. de 2013

Just bought our second MB.....a 2013 C250 luxury style... 4 cylinder. Rich Grimes conscientious sales help and desire to please along with Chuck Searle's actions made me a happy customer. The 2013 C250 is impressive.....great design ...great ride and perfectly assembled.

Mike

12 de jun. de 2013

I was searching for a new car for my wife and was so impressed we bought two! Blake did a great job; perfect customer service. My wife and I are both most satisfied

Steve

11 de jun. de 2013

I am only a part time resident of Naples so my my buying experience involved reviewing the details of the used S430 on the web site followed by telephone calls with Patrick Westin regarding specifics such as pricing, condition, etc., prior to traveling to Naples to actually see, test drive, and ultimately purchase the car. I found Patrick to be very straightforward, professional, and extremely knowledgeable and patient when it came to explaining the various systems and settings associated with my S430. I am very happy with the car and look forward to a continued relationship with Mercedes Benz of Naples.

Len from Arizona

4 de jun. de 2013

Fast and efficient service. Best of all, service is delivered in a warm and friendly manner. i recently relocated to Naples from Arizona. The staff at the dealership made me feel like a long established and cherished customer.

Jim C

2 de jun. de 2013

This was a great buying experience. Our salesman, Rich Grimes, was knowledgable, polite and professional. The whole process was quick and easy. What a huge difference compared to any other dealer I have ever been to. Polite and professional.

IMRM

2 de jun. de 2013

long trip from Miami to Naples to pick up a car, but the deal was great and the service even better. these guys are truly exceptional, they make your life easy and really make you feel are important.

Alex Castro

24 de may. de 2013

The fact that I drove all the way from Miami should be proof of the great deal on my new 2013 C-Class. After several attempts at my local MB dealer, they could not offer the amazing deal at Naples. Alex Gallardo and Adam Davis were great! I am loving my first Mercedes-Benz of many to come.

Tommy Candito

22 de may. de 2013

Jeff my service manager is excellent. I will not bring my car in if he s not there.. He knows my car inside out and gives great advice on my options.. Jeff is a class act all the way..

Tom Jackson

17 de may. de 2013

Glen Trautman is more than a "nice guy" ----much more. Glen is a real professional ! Never once did I or my wife feel like Glen was pushing or using any heavy persuasion during the buying process. His follow up was superb, as he kept us informed throughout the entire process. Glen has the demeanor and poise to not only make you feel like you are important ---but what is important to him is your satisfaction and comfort with EVERYTHING. I mean phone follow ups, emails, smartphone texts and pictures, he does it all and does it with class and character. Thank you Glen, for making the purchase of our FIRST MERCEDES BENZ a memorable and enjoyable experience. Tom Jackson

TomK

14 de may. de 2013

From the first phone call until the service was complete everyone was exceptional. Called Fort Myers Mercedes first and could not even get a simple question answered. We will recommend Naples Dealership to everyone. Thank you.

Dennis G.

8 de may. de 2013

Been with Lexus for two decades. Recently decided to switch brands. Experience has been equal to or better than Lexus in all areas. Probably buy another Mercedes here this Fall. MB of Naples has their "store" in order. Dennis G, Ft. Myers, Fl.

Fred N. of Naples

29 de abr. de 2013

Being an owner of my fifth SL and first ML, I am no stranger to the quality of Mercedes-Benz vehicles. I don't need to be sold on the cars. Outstanding service is what stands my Naples dealership apart from the others. I bought my current two cars from Mercedes-Benz of Naples and have been using their service department since 1989, when I first moved to Naples. I was immediately taken by the lengths these folks would go to in order to assure that I had an extraordinary service experience and they kept my vehicles in showroom condition for the many years that I owned them. Service goes well beyond mechanical maintenance and repairs. The personalized attention to details and customer satisfaction by my service advisor, Chuck Searles, has been nothing short of incredible. He recognizes both my wife and I by name, calls me when he notes I am due for service, assures that I have transportation while my car is being serviced, and advises me like a friend who can be trusted, not someone trying to pump up my bill. In the world of dealership service, that attribute is priceless and will bring me back.

Dan & Laurie

24 de abr. de 2013

Was searching for the right color combo new ML350 4matic and requested information thru internet. Nathan Wright responsed shortly thereafter. We drove from Fort Myers that day to check out what would be our awesome new car. Nathan and Alex Gallardo handled the transaction from start to finish and was very patient with explaining everything and answering all of our questions. Very professional organization! This is definitely a 5 star dealership that I know we will have a long time relationship with.

Tom D

24 de abr. de 2013

I have a 2003 S500. Its an old car but its all I need for the three months that I am in Naples every year. I took the car in for its service B and learned that the car needed a long list of repairs. This was not a surprise. Mike Cabrera, the service consultant, explained the list in detail and offered to have Jay, the technician, show me the problems. Jay was terrific. He took his time and showed me everything on the list. He explained which items were priority items and which items could be deferred. I was never rushed for a decision or pressured to get the work done. This gave me a great deal of confidence that I was dealing with the right company for my car. The car was fixed promptly and I will be back regularly.

John

15 de abr. de 2013

Just purchased a vehicle from Camela - she was great to deal with before and after the sale!

George C

15 de abr. de 2013

Great Service, always! Fast in and fast out! Jackie you are the best.

RKMangan

13 de abr. de 2013

I can not say enough about the service you give customers at your dealership. Especially your Service Advisor Ron Pomella. He is a gentleman who goes out of his way to make a customer feel good when trouble with your car can make you feel just the opposite.

Chuck

8 de abr. de 2013

On Easter Sunday my battery was dead when I tried to start the car and head to church. Within 45 minutes from the time that I called roadside service I had a new battery. Your survey does not allow the proper answers, I didnot go to your facility or buy anything so the survey would not allow me to submit until I answered questions that were meaningless

R.E KEIL

3 de abr. de 2013

Dealt there for service on my previous ML ( with Jackie ) ,who is the very best . Recently traded up to a newer ML and the sales department was very helpful and professional .. I look forward to dealing with this dealership in the future..

EJS

3 de abr. de 2013

WONDERFUL EXPERIENCE VERY EFFICIENT,I CAME OVER FROM PALM BEACH,AND THEY TURNED ME AROUND IN 1.5 HOURS.THEY ALSO EXPLAINED IN DETAIL THE COMPLICATED CAR THAT I PURCHASED.

Steven

2 de abr. de 2013

Mercedes of Naples one uped their execution on striving to provide an Exceptional buying experience - no haggle pricing up front , knew which car suited me best, Right terms on the lease, and delivered the car right to my door! Great overall buying experience

Dennis G.

25 de mar. de 2013

Had been looking at the Mercedes Benz of Naples web site for several months on and off. Was looking only at newer used SL 550 models. Was not ready to trade till lease on another vehicle expired. Decided to trade-in another vehicle and contacted dealership via internet. Patrick Westin responded and after a short time at the dealership we worked out a deal "effortlessly" and had one repair issue which was handled quickly. We returned to the dealership to handle the paperwork and spent time going over the vehicle. Patrick was very patient with us and went over all the equipment and "bells and whistles" and there were many on the SL 550. We drove off the lot confident that we had made the right choice and knew enough about the vehicle. Would definitely do business with this dealership again, and would ask for Patrick Westin again. Financial guy, Tom Neglio made the paperwork stuff a "breeze". Thanks, Dennis and Linda, Ft. Myers, Florida

LMJ

23 de mar. de 2013

Always professional beyond compare, whether it is service or sales.

Tom Edwards

20 de mar. de 2013

Jackie in service was nothing short of fabulous. We thank her for all of her help.

jenningsward

18 de mar. de 2013

Wife loves the car and the service. Chuck Searls is her hero!

Robin

5 de mar. de 2013

I'm from St Louis and I drove in blind with no appointment and with 7 nails in my tire at the end of the work day. I was greeted immediately then assigned a service rep, Mark, ASAP. Being from snow country, I have special truck tires so they had to order my tire. I was given a loaner car and out of there in 30 min. Mark kept me informed of the tire order the whole time. My car was returned to me clean and tires in balance! Great job! This was much better service than I get in St Louis!

jnfotobug

4 de mar. de 2013

My son bought a used Mercedes elsewhere and the service person here, Jackie, advised him of the cars condition, she was impressed with his purchase and when he needed the proper wheel nuts to replace the ones on the car, she helped him order them and then installed them without charge, truly impressive service. He will be back.

John G.

27 de feb. de 2013

I purchased my Mercedes c250 in Fort Lauderdale. I was in Naples on a Friday afternoon when my check engine light came on. I called the dealership, they said " we are jammed, but please come immediately." They took me right in, diagnosed the issue and I was out the door by 4pm. I was pleasantly surprised by how willing they were to help someone who purchased at a different dealer. Now that's professionalism!

Dan R

24 de feb. de 2013

Mark Ruset was my service rep for this, my first visit to the Naples dealership. I was very pleased with his handling my need for service without me previously having an appointment. Getting a loaner was a very quick and efficient process.

Michael Balenson

23 de feb. de 2013

When I purchased my E350 in 2011 I was told that this dealership gives you free car washes. Today I went in there for one, only to be told that has been discontinued. No notice was given via email or a letter to the clients (although when they want to sell me a service, or new tires, they are quick to send out emails!) I was quite disappointed for this extra incentive helped me make up my purchase mind rather than a Jaguar or Lexus. Will now have to rethink that for next car.

Rod

20 de feb. de 2013

Mark Ruset immediately made time for me even though I did not have an appointment. He arranged for a complementary rental and kept me informed as to status of repairs - a hard to detect software problem. He also helped in getting my extended warranty paperwork to Mercedes-Benz Canada.

Lorraine Legg..Naples Fl.

19 de feb. de 2013

Everyone in the showroom seemed very happy...smiling and saying hello,,,'Mr. Searleswas the prime tech I dealt with...he is awesome...and so are the cookies!! I am purchasing a warranty from Chuck and hope to continue the services you offer...my pleasure...many thanks...Lorraine legg

Mike Whitley

9 de feb. de 2013

Chuck Searles is always on top of everything and is the best! Itis a pleasure to deal with Chuck and he is always most helpful. Your dealership is always clean, organized and effective. Mike Whitley

James W Everson

5 de feb. de 2013

Chuck Searles always goes above and beyond in providing the best of customer service. The new facility is well maitained. Of minor concern, I had my S550 detailed and felt it could have been in more imaculate appearance when picked up...water drops, etc on the grill and the edges, but this is not a deal breaker. (tough to get good help at that level today) As always, a pleasant experience having my vehicles serviced at your dealership.

RichardM

4 de feb. de 2013

Patrick Westin was friendly, professional , knowledgeable and non pressuring. Enjoyable buying experience and great car

Bertrams

30 de ene. de 2013

Our service advisor was excellent! It is always great to see Jackie Dressman! We have enjoyed dealing with her for 21 years. She is always a pleasure!

Dr. Ronald Nassar

29 de ene. de 2013

Excellent service and personal. Geoffrey Kaleal is an excellent service advisor.

Bill K

24 de ene. de 2013

I find the service here ,particularly the assistance of Jackie Dressman outststanding! you could come to Canada and teach lessons to our retailers!

The Clarks

21 de ene. de 2013

My wife and I purchased our third Mercedes from Mercedes of Naples. Kudos goes to David Wachs, Sales Manager, and Partner. David oversees and delivers the best car buying experience ever. Entire staff is extremely professional. Ask for Stephen Geller. His sales interaction was good-natured, considerate of our desires, and the initial price point he offered was acceptable, which eliminated any need for subsequent negotiation. Also, many thanks to folks in Service Dept., especially, Tino Guerrero.

Examples: "JanetDC", "sportsfan"

21 de ene. de 2013

This is our first Mercedes and Ann Margaret took very good care of us. We love our SL 550 and were very pleased with the sales process no pressure just good information.

Anita

20 de ene. de 2013

Ann Margaret Ross is fantastic and I was totally pleased with her outstanding service.

Doug Chanel

13 de ene. de 2013

Ann Margaret Ross went out of her way over a period of a week and with a lot of patience and some careful thought got me in a beautiful car with the things that I needed the most, including the interior colot! This is my fifth car purchased here and am very pleased, AGAIN!

TomC

3 de ene. de 2013

Whenever we have a question or need service Jackie is the person we call. She is extremely helpful. Always answers any questions or schedules our service immediately. She is very knowledgable about anything to do with our E-320 CDI. We nver worry once Jackie is in charge of any regular service or repair. It is always a pleasant experience and they never overcharge or push services we do not need. I give her and the service people five stars! She makes having a Mercedes truly a a quality experience. Without her and her help with any problems or concerns we probably would not stay with a Mercedes but she has sold us and the next vehicle we ever would buy would be another Mercedes. Thanks Jackie!

PTC

24 de dic. de 2012

Mercedes-Benz Naples has set their standards at levels which are are far above and beyond those of standard Mercedes dealerships. New or old vehicle needs, young or old individual, big or little service or sales requirements, they care.One cannot compliment one employee without complimenting all; all are professionals, highly skilled and trained in their area of expertise.Mercedes-Benz of Naples is an organization which utilizes the best of American sales and service practices, ones which other businesses, not only automobile dealerships, would be wise to emulate.I continue to be an exceptionally satisfied customer.

Bob's silver SLK

22 de dic. de 2012

Even though I did not buy my SLK from Naples MB, it was from a dealer within same ownership.I have worked with Jackie ( of the Service Dept.). She is fantastic. Have also worked with Tino and Patrick (loaners). All are great! Always a pleasant crew. I also love my car. Customer service is their best asset.

FSSLAW

19 de dic. de 2012

I enjoyed a 20 year relationship with my MB dealer in New Jersey. I didn't believe another dealer could measure up to their standards. If the buying process is an indicator, I've now found another great dealer.

karen

19 de dic. de 2012

Always willing to do whatever it takes to make sure the customer is happy.

orthoatty

18 de dic. de 2012

Two out of three items were completed on the scheduled service day. One item was not scheduled and had to be done at a later date. The dealer arranged for the service at ur residence.

Billy

15 de dic. de 2012

This Mercedes shop did everything I asked for and then some. Excellent service!

Nonickname

15 de dic. de 2012

Can only say outstanding service and advisor and facilities

leoakaleo

13 de dic. de 2012

Excellent response and service person was exceptional.

Sondra

11 de dic. de 2012

I needed a new battery and car was repaired in no time. Service was polite, courteous,accommodating.

Nice guy

9 de dic. de 2012

Lets face it, who really likes to take their car in for repairs! However at your dealership the hassle factor has been removed. From the ease of scheduling, to knowing that there's a loaner Mercedes waiting, to the phone call that your car is ready, to the confidence that the repairs were needed and repaired correctly, to...All my interactions there are as friendly as family members at home; special kudos to Chuck and Geoffrey...maybe that's why I think we're on our 7th new car at your dealership!

Bobbie

6 de dic. de 2012

As always we had great service from Mercedes of Naples, especially our service advisor Geoff Kaleal who is just he best. Always a pleasure to deal with Geoff. He keeps in constant contact with us advising of the repair process and explaines the issue that we can understand.

MERCEDES GRAMMA

6 de dic. de 2012

I VERY RECENTLY PURCHASED MY FIRST MERCEDES e350 FROM THE NAPLES FLORIDA DEALERSHIP ON AIRPORT RD. I WAS SOMEWHAT NERVOUS ABOUT THE PURCHASE, BUT THEN, I WAS INTRODUCED TO PATRICK, HE GREETED ME WITH THE BIGGEST SMILE AND I IMMEDIATELY FELT AT EASE. PATRICK WAS VERY ATTENTIVE AND PATIENT WITH ME. I'M SURE WE SPENT 2 HOURS JUST GOING OVER THE FUNCTIONS OF THE CAR. HE ENCOURAGED ME TO ASK QUESTIONS UNTIL I FELT COMFORTABLE WITH THE CAR AND EVEN AFTER DELIVERY HE TOLD ME TO STOP BY OR CALL WITH ANY QUESTIONS OR ISSUES. IF YOUR LOOKING FOR A MERCEDES, I WOULD HIGHLY RECOMMEND YOU ASK TO SEE PATRICK. THE DEALERSHIP COULD USE A FEW MORE SALESPERSONS LIKE THIS YOUNG MAN...

E55 owner

6 de dic. de 2012

Hard on the heels of a rash of service expenditure, combined with the premature destruction of the front tires, a cracked fuel tank started to look like the end of my days as an owner of the Mercedes-Benz brand. I was still reeling from the failure of the rear main seal in the (then) 56,000 mile engine. A defunct headlight module, a suspension pump and actuator failure, and a worn-out idler pulley were items that I had not planned on having to have replaced so early in the car's "life". Due exclusively to the first-class customer service efforts of both my service representative and the service manager at MB Naples, I am again looking forward to continuing to enjoy driving the E55. I bought this car on the premise of owning it and enjoying it for 20 years. The 2006 E55 was the last of the supercharged engines, and from a pure amortization view 20 years of ownership would have worked out to costing me $80 per week for ownership -- considerably less than what I could rent a car for ! I am again back on track to reach this goal. It was a very close call ( a leased Nissan Altima with 38 mpg, under $200 a month, and no repairs or service expenditure each three-year period, looked very attractive). The personal intervention on my behalf by two fine employees of MB Naples has energized my faith in the MB brand, and has revived my trust in German engineering. This is what exceptional customer service is all about, and for this I am very thankful to both Mike Cozza and Jackie Dressman.

ML owner

4 de dic. de 2012

Our sales rep., Rich Grimes, was really knowledgeable on the car. I normally don't want the sales person in the car on the demo ride but in this case I was glad he was there because he only spoke up with useful information not "are ready to buy now" typical sales annoyance. In fact we were so impressed we ordered the car and had it shipped to Wisconsin where we live.

John and Marilynne

3 de dic. de 2012

We picked up our new 550 on Saturday just a week after meeting Tom Butz and working with him for a few days. He was great to work with and made our decision a positive experience. We turned in a leased 2010 and after reviewing several cars and dealers we were most impressed with the service and information Tom shared with us and the way he treated us through the entire process. We couldn't be more pleased with the car and process.

Robert

3 de dic. de 2012

Your rep Partick Weston a great asset to your company. Very professional and eager.

bjschreier

1 de dic. de 2012

Tino was great. Went out of his way to make the repair which took longer than expected seamless

Truman

30 de nov. de 2012

Very good experience from the call to pulling up and dropping off the car. .....................,,......................................................................

none available

29 de nov. de 2012

Quick, courteous and professional. First visit to the service dept and it was ery impressive.

Patricia

29 de nov. de 2012

Our air conditioner blower went out on our S550 and it was making a lot of noise. M/B of Naples put a new blower in and it is perfectly silent now! Tino, our service tech and David, the shop mgr. took care of everything with a smile and even gave me a car to drive while my car was worked on. Thank you also to Mike Cozza the dealer repair manager. It really is a team effort to keep Mercedes Benz clients coming back!