Evelyn Hernandez

30 de sep. de 2016

Mr. Bernal provided amazing customer services. He went above and beyond to ensure my vehicle was ready to go. Everyone at Mercedes Benz of Oxnard has been great to work with.

Pete Delgado

26 de sep. de 2016

It was a very pleasant experience! I will be doing my service there from now on!

Nancy Marrodan

23 de sep. de 2016

I am very happy with my new car! the whole experience was great,excellent customer service,from the sales person Eder to the finance Manager Barry.I will definitely send my friends to shop here,overall it was a wonderful experience!

Kimberlee Claus

23 de sep. de 2016

The service was provided quickly, the service people called back

Valued Customer Joanie Finn

15 de sep. de 2016

John Berka in Service Department was very helpful and I will go back to this dealer.

Kat H

15 de sep. de 2016

Very nice people with great customer care. They will be my vehicle service shop. Thank you!

Armando Maciel

15 de sep. de 2016

To high priced for a calibration of an abs module 175.00 and a power steering malfunction code came on and they did not clear that code or update the software for it John berka said it would be another 175.00 to look at it , that's 350.00 for 2 codes that's ridiculous !

Len

13 de sep. de 2016

Tracy was excellent on my purchase of a new Mercedes Metris

Gal melili

11 de sep. de 2016

Best Deler ever Mr Philip Rush have helped my true the proses of pre ordering my van and getting the best value for my money

Valued CustomerDoug Howell

8 de sep. de 2016

Assisted by Javier Bernal. Very efficient. First time in and favorably impressed.

Darryl Clark

5 de sep. de 2016

John has outstanding customer service, explained everything that was needed for my car.

Ralph Delgado

5 de sep. de 2016

The service department is very good very fast. Fishing very helpful

SuzanneB

1 de sep. de 2016

I drive to this dealership over one that is closer to my home due to the outstanding service. They have always tried to keep my repair costs down and even suggested options that would reduce my costs rather than make a greater profit from my Mercedes service.

Jay Rod

31 de ago. de 2016

Outstanding customer service!!! Outstanding dealership and presentation of vehicles!

Valued CustomerJoselito Hernandez

26 de ago. de 2016

Mr. Bernal is simply "GREAT" and a TRUE professional. Thank you.

Carlos Cendejas

25 de ago. de 2016

I recently had my Mercedes E350 repaired at Mercedes Benz of Oxnard. I was assisted by Mr. John Berka. John was personable and cared about rectifying the issue with my vehicle. He was open to my opinion(s) and ultimately shared my opinion with the mechanic in an effort to resolved the issue with my vehicle. John called me and provided me with an update on my vehicle. He assured me my car would be fixed and he ultimately fulfilled his promise. I have bad experiences in the past in dealing with car repair issues. John has given me a new perspective on the level of customer service provide with this dealership. I can't speak for all the other Benz dealerships, but I can honestly say that my experience was satisfactory and I was extremely pleased. Thanks, John!

Valued Customer

24 de ago. de 2016

Very satisfied with the repair they did on my S63.

Robert Flores

22 de ago. de 2016

Excellent service, I would recommend everyone to get to Mercedes Benz of Oxnard for any repairs

Alberto D. Reyes

21 de ago. de 2016

John of Service Department is friendly, courteous, knowledgeable and professionalJohn from Service Department is friendly and courteous. He explained to me in details what type of service maintenance that I would be expecting for my car. He explained to me in dealings with customers. He explained to me in details the type of works that the mechanic did to my car

Valued Diesel Customer

18 de ago. de 2016

ASK FOR JAVIER!! He is the best service advisor there and I will now only go to him. I had my ML in for service and he took care of everything. He responded to my inquiries about my car and went over everything that made it super easy to understand.

Tonemgmt

17 de ago. de 2016

Great one...lets ride. I would send anyone I know to them.

Bayani Martinez

16 de ago. de 2016

Mr. Ordona is very helpful and friendly. He insure if there is another problems in my vehicle other than change oil that needs to be fix before sending the vehicle to the shop.

Bcinox

13 de ago. de 2016

My experience when I initially leased my car was both easy and pleasant. This experience was replicated when I brought it in for service. A loaner was pre-arranged and I was in and out in no time at all. The service was done quickly and well.

johnd

6 de ago. de 2016

I found the car on cars.com drove to the dealership and Tracy took it from there! Low keyed professional and I drove out with my new used car in about 2 hours! The follow up has been better than I have received from new cars I have bought! I highly recommend this low key professional dealership

Stanley Mack/Debbie Anderson

4 de ago. de 2016

We cannot say enough good things about the Mercedes Benz Dealership in Oxnard California. From Management to Sales to Service cannot say enough good about the entire team. The best team in car dealerships I have ever dealt with.

Andrea L Garcia

3 de ago. de 2016

Overall experience was awesome! Kenny took good care of me, and my vehicle. The loaner car was ready to go, and the service was finished when they said it would be. Thank you!

Pardo

3 de ago. de 2016

Mercedes Benz of Oxnard did a great job of setting me up with a new S63 AMG. I am very pleased with the deal and the overall experience.

Ashlen

2 de ago. de 2016

I was looking to get a car on my own for the first time since moving out of my parents house and being on my own. I visited a few dealerships and every single one I went to turned into a bad experience. I am SO happy that I chose to walk into MB of Oxnard and met Tracy Obermeir. She was amazing from start to finished and really worked with me on everything that I needed and wanted! She made everything smooth and easy!! As it should be but usually isn't. She was amazing! She got me the car that I wanted and I am so thankful and happy that she gave me her time and hard work!

Martha. Garcia

1 de ago. de 2016

Great work fast everything was ready when I got there

Phil Rush

31 de jul. de 2016

It was such a pleasure working with Phil Rush, the Sprinter Brand Manager at Mercedes-Benz of Oxnard, for the purchase of our Sprinter van. He was super helpful and efficient when going over all the van's features. He has a wealth of knowledge with Sprinter vans, especially for conversions. He gave us many tips and resources for building our our first camper van. If you plan to purchase a Sprinter van for a conversion, I highly recommend that you talk to Phil.

Brenda Plascencia

30 de jul. de 2016

I just bought my car a week ago I am so happy with the purchase and Peter my sale agent is touching bases with me making sure that I am ok with the car and giving me a lot of info on my new purchase. It was a great experience meeting you guys!

Wendy Bushmire

30 de jul. de 2016

I love this dealership and everyone there. I have leased now 2 cars from this dealership and they give me the best service anyone could ask for, as a matter of fact I referred my friend to this dealer ship and she purchased a car as well. I have many good things to say about this dealership. everyone is great!!!

Prakash

26 de jul. de 2016

The service advice Kenneth Ordonez was excellent and caring about my problem.

Douglas

22 de jul. de 2016

Since we bought our car here at the Oxnard Mercedes Benz, we have been very pleased with the service. All the employees are very nice and genuinely care for your needs. We definitely recommend this Mercedes dealership to our friends and family

Lorraine

20 de jul. de 2016

Excellent service. Staff is very friendly and helpful

Earl M

15 de jul. de 2016

I found my vehicle at MBZ of Oxnard as they had exactly what I was looking for. I called set up an appointment for the next day. I live over 80 miles away, the vehicle was parked and waiting for me to look and test drive. I Purchased my 144 Sprinter Crew from Phil, he is very knowledgable about the Sprinter. The customer service was great from all of the Staff that I dealt with especially from Phil in Sales, Heather in Finance, John in Service and even Gordon the GM. The purchase was an easy transaction and I highly recommend their dealership!

Chris Thompson

15 de jul. de 2016

John over at Mercedes Benz Service Center is amazing. Accurate service, prompt calls, and extremely polite and knowledgeable. Was once a Mercedes Service Center user and left due to a change in mgmt but now theyve absolutely won my service back. Thanks John!

Carol

14 de jul. de 2016

Prompt service. Car ready sooner than promised. Friendly personnel.

Paul

11 de jul. de 2016

Asked the service writer to have the technician Wipe the inside of the wheels on my E350 when the vehicle was in the airThank You

Michele Z

8 de jul. de 2016

I went to the Mercedes-Benz in Oxnard for schedule maintenance including a carwash. My appointment was at 10 buy I arrived at 0930. The Service Reps, told me that it would be two hours and immediately took my vehicle, I was ready for the two hour wait however, my vehicle was ready in an hour and thirty minutes, including the washing of the car. I am happy with the quality service and speed I received.

VictoriaB

7 de jul. de 2016

VERY FAST,Sufficient and pleasant. Loaner car was superb

Cjejuni

2 de jul. de 2016

Sprinter 3500 LWB 4x4 was purchased from MB Oxnard, Phil Rush was knowledgable about the vehicle. He was very friendly, courteous, and very easy to talk to. I will buy again from this dealership if I was buying another car. I did not feel any sales pressure at all ...

Riggsfam

1 de jul. de 2016

Phil was very helpful with accurate advice. He did not up sell items we did not need and suggested items that we had not considered based on our needs.

Jaime

28 de jun. de 2016

The loan car they give me is nasty and , dirty I'm disappointed . Another thing I was looking to have me Teach some features about the car they told me to look for my salespersons and he was not around so nobody can help me.I just walk out and left.

Melody

22 de jun. de 2016

I received such awesome customer service. Had shuttle take me back and forth to work. Service was awesome.

Ivan

21 de jun. de 2016

It was a good experience. I liked the fact they loan me a car. Goin back for my next service.

Nick S.

17 de jun. de 2016

Fast and efficient. Got me in right away and were very friendly, will definitely return.

RR

14 de jun. de 2016

A* customer support. I shall happily be recommending this company to all of my family and friends. This is the first time I've said this about a car dealership. So thats something.An extra special thanks to Tracy Obermeier for her general advice and human approach to dealing with finding me the best car for my needs.

Ana

12 de jun. de 2016

3 weeks ago we purchased a Brand NEW Mercedes Bens Sprinter from Mercedes- Bens of Oxnard. Unfortunately, they did not have the color or options we wanted so they told us they would find one with my specification through the Auto Nation dealers, s. Mistake # 1. I trusted Mercedes-Bens of Oxnard and therefor purchased the Van without even looking at it, even paid $400.00 to have it delivered. Mistake # 2. The MANAGER NICOLAS ESPINOZA gave my husband a walk around to inspect the vehicle, My husband immediately noticed the paint had several scratches alone the passenger side and rear view mirror, surprised that no one at Mercedes-Bens of Oxnard had seen them, specially the vehicle had been detailed the day before. Mistake # 3. we did not want to bring the vehicle home with us but the MANAGER told us that he would address those scratches to our satisfaction and would arrange a pick up of the van from my home and get the issue address. We have not driven the Van since we brought it from the dealer, its been parked in the driveway. The next day they returned the vehicle saying they had fixed the issue but guess what? the scratches were still visible and they could not even do the courtesy of cleaning the vehicle before bringing it back. We contacted Mercedes- Bens of Oxnard the same day and we asked them if someone had inspected the vehicle before returning it back to us and they assure it had been inspected and the issue had been resolved. we explained to them the scratches were still visible to me so they apologize and offered to have the vehicle picked up from my home again to have it fix for the second time. We felt we had the need to take the vehicle to them ourselves instead of waiting for them to send someone and end up w/ same issue but also wanted to point out the scratches in person and while at the dealer My husband spoke to Nicolas again and pointed the scratches, he apologized and said that this time they would take care of them and they would even look through the entire vehicle for any other scratches it might have, even on the top of the roof. They would do a full detail on it, but to my disappointment again.. the day it was delivered to my home, We inspected the vehicle and noticed the scratches had been improved but NOT completely removed. I also highly doubt they did any inspection on the vehicle since it came back with the roof top dirty, I understand these vans are big but if the Manager promises something I would expect it to be done but not only that the van now has some kind of rubbing marks that are visible under regular sun light so I called Oxnard again for the same reason and requested to talk to the Manager Nicolas but he seems to always be avoiding our calls so I had to talk to a sales person who said he would leave a message for ANDY KOBEISSI who is Nicolas Espinoza's manager to call us back. On June 4th my husband talked to Andy, he told him the issue and he came up with an offer of $200.00 to have a 3rd party fix the issue but in exchange wanted us to give them a high review. My husband told Andy, he was willing to work with them but he expressed his concern about damaging the paint coat even further on this NEW vehicle. He even asked Andy if there was anything else we could do like to exchange the vehicle or return it. That's when he said he could not make those decisions but he advised us not to try to return the vehicle since the law would be in their favor not ours but would have the GENERAL MANAGER GORDON GIACOMAZZI call me back . That was a week ago and we are still waiting for the General Managers call so bottom line is these people only care about making the sale not about doing what's right. When you call to complaint about an issue they avoid you or brush you off but they sure cashed my down payment check a few hours after we left the dealership. I advise anyone that reads this not to purchase any vehicles before actually looking at them. Don't trust anyone specially when all they care is their pockets and not what's best for the customer and lastly, Do NOT take the vehicle home if you have any issues with it, otherwise it will be your issue and no longer the dealers so you'll be screwed just like we have!

Nabil Albert

11 de jun. de 2016

I bought my car through a friend from a different dealer. Since Mercedes Benz of Oxnard is closer to where I live, I thought I'd give them a try with my first service. I was pleasantly impressed by the knowledge, willingness to help and the courtesy I was treated with. I went back for my second service and will go back again. I recommend them to anyone who wants good, honest service.

PRISCILA KUBOTA

5 de jun. de 2016

John , your the best ! felt safe and confident, bringing my car for the first time , everybody is friendly there.

CJ from Oxnard

3 de jun. de 2016

Very nice dealership, Javier in service did a fine job, was clear, concise, and gave a complete accounting of work performed. We received the quality customer service you would expect from a premium car dealer. If you live in the Oxnard area, this dealership will save you the hassle of having to drive elsewhere. We recommend them highly. Oh and the coffee machine in the waiting area is amazing along with everything else.

katsutoshi gondai

26 de may. de 2016

I'm very satisfied with the service of purchasing the vehicle.

Phil

13 de may. de 2016

Service Writers and Service technicians are the best. Great prices and attention to timely repairs.

Diana

11 de may. de 2016

I made an appointment to have my MB serviced. I noticed the employees had a smile and acknowledged me with a greeting. Mr John Berka was very helpful by keeping me updated on the servicing needs of my vehicle. The area was clean and the shuttle service was on time. I am pleased with the service and the over all experience. I do recommend this dealership.

Robert Blanchard

9 de may. de 2016

From the salesman, the person that handeled the paperwork and the sales manager, I was very impressed with the service and everyone's great personality. Good follow up by the salesman!

luis

15 de abr. de 2016

friendly courteous honest fast convenient will be back

mike1onewon

15 de abr. de 2016

They told me today that they sent my money that they owe me to the State of Delaware. The state does not have my money and the dealership has no idea where it is. I am owed $1,400 for a maintenance plan I never used and they still kept $500 even though I never used it because the car broke down. Today they have reach a new low is service.

Marjorie DeGrandmont

29 de ene. de 2016

Buying a pre-owned Mercedes has never been so simple. We drove nearly 200 miles to see a particular car and glad we did. Gordon Giacomazzi and his staff were terrific to work with. Straight forward, knowledge, and honest. If you are looking for a new Mercedes, save yourself time and aggravation and just start at Mercedes Benz of Oxnard.

maria

21 de ene. de 2016

The sales person Alfredo De Leon was very helpful in explaining the different styles and classes of vehicles and especially patient in giving me an overview of the vehicle operation once purchase. He was not pushy at all. I would recommend him. thank you.

JonP

12 de ene. de 2016

Great customer service, outstanding, incredible experience. ?????????????

Brettney

5 de ene. de 2016

I have never purchased a car without sweating bullets and feeling pressured. The entire process was stress free and truly enjoyable. Buying a car from Peter felt like it would be if you were purchasing from a family member. He truly cares for his customers and has their best interest at heart. I not only felt great about the decision to purchase my beautiful new car, but he has constantly checked on me to make sure things are going well. When you leave the lot Peter continues to show you the hospitality that a family member would and is always more than willing to help. I also want to state that all of the staff there was welcoming and pleasant from the salesman, to the finance lady (whom was more than helpful and very pleasant) and the sales manager. Thank you mercedes benz of oxnard for the best car buying experience ever!

angel c pitcher

23 de dic. de 2015

it was the best time of my life when it comes to buying a car , all the staff at mercedez benz of oxnard is amazing . They had all the info and answers to all my questions. jeff, nick and barry helped me throughout the entire process and these guys are amazing . I'm so glad i went to benz of oxnard i can't ask for anything more .

Jose

18 de dic. de 2015

Nice people free coffee,fast services , i would love get a new mercedez if im qualify soon

CherylP

17 de dic. de 2015

I was not sure what car I wanted to purchase, until the cutest picture of a yellow passion Smart Car entered my email inbox! From start to finish my husband and I were impressed by everyone we interacted with!

Yeakut Chowdhury

13 de dic. de 2015

We had a great experience buying our C450 with the staff at Mercedes Benz of Oxnard! We had a very easy and smooth experience and the staff from the sales management/finance went above and beyond to help us with our purchase. We would not hesitate to recommend MB of Oxnard to any of our friends and family!

tim and linda turner

4 de dic. de 2015

great experience all the way around ! the staff and management were very polite and couteous. They worked hard to make it very pleasurable.

Yari

4 de dic. de 2015

Was a very easy, no stress environment, easiest car I ever bought

Tim Gallagher

2 de dic. de 2015

I would like to say my sales rep Jeffrey Pierson was awesome. He was very knowledgeable about the product he was selling. Answered all my questions in a professional manner, wasn't pushy at anytime. I could tell he wanted to be sure that I was happy with the selection not selling me the car but happy with the purchase. I have owned the car only a few days and he has reached out to me in case I have any questions regarding the working of this vehicle. I was waiting in the lobby for the car to be prepped and all staff were kind and outgoing to assure that if I needed anything or not. I could tell that they were sincere and caring.

Judy Niturada

29 de nov. de 2015

Love my car!! No pressure with sales, easy transactions. Nice and clean showroom!

Zeinab Ahari

29 de nov. de 2015

Service is great . Very friendly staff. Answering your questions.

Sandy Deeley

24 de nov. de 2015

Mr rush and his colleagues, Alfredo and Andy were a pleasure to deal with

Loanne

20 de nov. de 2015

Javier was great, Very friendly, efficient, upbeat. He not only got me a loaner for the day, He gave me directions to a great breakfast joint. I hope I deal with him every time!

PaulL

17 de nov. de 2015

overall excellent service in a timely manner and lovely facility.

ShirleyC

16 de nov. de 2015

Jeffrey Pierson with Mercedes Benz of Oxnard was awesome. He is very personable and knowledgeable. If you want a great deal with no pressure sale, go to Mercedes Benz of Oxnard and ask for Jeffrey Pierson.

Rachael

6 de nov. de 2015

I had Alan Timmons show me the GLK and the new C Class. He was very Thorough and enthusiastic. The General Manager was very friendly too. I ended up leasing the car I wanted, the GLK. Contract process was easy and I greatly appreciated the humor of the finance guy. All around positive experience!

RAUL BECERRA

2 de nov. de 2015

This is my second lease with Mercedes-Benz of Oxnard. I received great customer service from my sales guy, Steve and overall it was a great experience.

Jan

31 de oct. de 2015

Barry explained in detail the features of the car, and customized the software features so we could enjoy them right away, instead of struggling with the manual. He was so patient with our technology questions. Having had garage-door opener difficulties previously with a different auto, he came to our house and assisted us - that's true customer service. In response to a follow-up question I had with the technology of the car, he sent me a video he made to guide me. I will absolutely direct friends looking for Mercedes right to him! He knows every aspect of the car, and treats you with patience, no pressure, and courtesy. He's such a pleasant guy!

judy

28 de oct. de 2015

I did everything by email. Cause I didn't want to sit in the dealership for hours. In hopes it would eliminate time there. Once everything was done. I still sat in there for 4 hours :( But I still got my car :) Jeff and Berry( in finance) were Great.

Eloisa

7 de oct. de 2015

The staff in the service department is awesome! Mario, Kenny and John are incredible. I'm very thankful for their customer service!

Daniel Paredes

6 de oct. de 2015

I had a very good experience buying my vehicle at MO. Mr. Torek Helson was very professional and attentive. He left it open for me to return at any time to ask any questions that may come up, which it is very comforting. I will definitely recommend this dealership. Thanks guys!

Connie Lhautara

5 de oct. de 2015

It was a great experience in dealing with Phil Rush.

jslmom

30 de sep. de 2015

I was in the market to purchase a new Mercedes E550 convertible. I ordered the car from the dealership and the salesman kept me apprised of delivery date. The car was waiting for me on the date promised and the ease of completing the deal was beyond my expectation. The attention from my sales person and the financial manager was perfect. No stress involved in this deal at all!

Cinthia Herbalife Wellness Coach

26 de sep. de 2015

I Loved Customer Service. It was a great experience!

Happy Customer

1 de sep. de 2015

Mercedes-Benz of Oxnard staff were fun to deal with and very professional. I am completely happy with my shopping experience, with them. I highly recommend Mercedes-Benz of Oxnard to you, when you are ready to buy your dream car!

Martha Levy

1 de sep. de 2015

Went to look and ended up buying a car. Went to dealer in Santa Barbara shortly before closing and salesman just said they were getting ready to close. Not interested in giving me his card to having me return the next day. Peter G is very helpful and attentive,

Jim M.

31 de ago. de 2015

I was working with another dealer and even over the phone and internet they were playing the back and forth barter game and not giving me a final price on the car I wanted. It was frustrating.I called Mercedes of Oxnard and spoke with Alfredo in the sales department. I gave him my information and within 5 minutes had an email with the credit application I requested. I filled it out immediately and called them back. In less than 5 minutes Gordon, the General Manager called me back and asked me what kind of car I was looking for, I told him. He said he would check inventory and get back to me right away. No less than 15 minutes later he had the car I wanted, at the price I wanted and made me an offer which was honestly better than what I had expected.The entire transaction took less than 30 minutes from the first phone call I made to the dealership and I had everything I wanted!Now I don't have the best credit, but they took care of me as if I did! The other dealer took over 24 hours just to get me a terrible offer and they had an interest rate of more than double what Mercedes of Oxnard got me! From now on I will call Mercedes of Oxnard before any other dealer when it comes to buying a car!I have purchased many cars from dealers in my life, this was by far the best and easiest experience. I live 3 hours from this dealer and it was worth the trip!

3rd time E class owner

18 de ago. de 2015

I had straight and helpful experience with all the numbers on the table. No hidden details, I really like that you provide all the print out and show everything on paper rather having to haggle over the discounts and pricing.

Wayne Adams

27 de jul. de 2015

On a short weekend trip to the California Coast for the purpose of attending a wedding, we decided to visit this dealership for a test drive of the Mercedes B class electric car as it is not yet available where we live in Salt Lake City, Utah. We were not intending to lease, but felt we were doing our due diligence prior to leasing a Nissan Leaf. We fortunately were introduced to Barry Rudin, an engaging young man who was the most knowledgable sales person we have ever encountered with respect to a vehicle purchase/lease. He is an owner of both the Mercedes B class as well as the Smart Car. His knowledge of the B class was outstanding and with a no pressure approach, we soon became interested and eventually, over the course of a weekend, leased a vehicle from him. Much of the negotiation was done by email making this a very comfortable transaction. Dealings with his manager Andy and the finance person, Heather were equally satisfactory.In contrast, our experience with a Nissan salesperson in Salt Lake was so annoying that we walked out without leasing even though we had intended to lease from them initially.We are very glad we stopped at this dealership and highly recommend Barry to anyone interested in an electric car. I'm sure he is equally qualified with their other models as well.

Allison Walton

22 de jul. de 2015

I bought a car via text message from Torek, he had it delivered and he took me to lunch! Could it be any better? I highly recommend exploring the same experience.

Joanna

13 de jul. de 2015

We called Mercedez and talked to Jeffrey Pierson to inquire about any available certified preowned c250. We told him that we would be coming in 15 minutes. He prepared the vehicle quickly for us so we could check it out. He was very friendly, accommodating and he's not the usual person who pushes you to buy the car right away. He gave us space and time to think and make decisions, unlike the other dealership we went to. He was honest and understanding of the situation. He didn't mind waiting for us to make a decision until closing time! We were there until almost 11pm to close the deal and do all the paperworks. He did the car wash and cleaned the car himself since there are no other staff left. He is an outstanding salesman. My husband and I were very satisfied customers of him! We highly recommend Jeff.?

Jeffrey Pierson

9 de jul. de 2015

The guy was real friendly and helped us get the best deal we could get.

Obadiah K.

8 de jul. de 2015

I went to Oxnard Mercedes Benz and I was walked through the purchasing process by Mr. Phil Rush, a very qualified Mercedes Benz team member. He was absolutely helpful and he showed me how to operate my new MB! I would 100% recommend this dealership. Don't forget to ask for Mr. Phil Rush, he will guide you through the whole process!

iGope7

4 de jun. de 2015

We bought a C300 Sports 4Matic. Our salesman, Steve Murphy, was professional, accommodating, and friendly. There was no pressure and the deal was simple, straightforward and sincere. He took time to explain to us everything we needed to learn about the car we're buying. Then he showed us their Service Department, and introduced us to everyone. I feel at home at this dealership. Thank you Steve.

Angela, aka Racyone

31 de may. de 2015

The friendliest experience from all the staff and especially Steve Murphy. They just get is right... from saying and doing all the right things to making a person feel as comfortable as being at home. Buying/Leasing a car is a stressful and long process, but at Mercedes Benz of Oxnard the time just flew by because they all worked together to get me the best deal with the least amount of aggravation. Other perks to keep me coming back for regular visits are the delicious coffee drinks and free car washes!

William C. Larsen

26 de may. de 2015

What a pleasent place for a dealership! No sense of being pushed at all---just a normal quiet business negotiation taking place in nice surroundings, helped along by the very knowledgeable and personable STEVE MURPHY. He could'nt have made it any easier. We'll go back to MB of Oxnard for our next car-----whenever that may be!

Kwaku Alston

1 de may. de 2015

I spent a few days on the net searching for the perfect sprinter van. As with any car you need to test drive it before you make a purchase. After visiting two dealers around the LA area I noticed that some salesman did not have an in depth knowledge basic features and aftermarket possibilities of the Sprinter Van. I work in advertising and one thing I know for sure is that you need to know everything about a product and the potential customers needs before they buy that product. Understanding your customer is the first step. Sprinter Vans are great but they don't sell themselves. Phil Rush over at Oxnard has extensive knowledge in Sprinter van after market conversions. Before working at Oxnard mercedes as the Sprinter Man Guru, Phil and his son specialized in doing conversions for top industry professionals ranging from motor-cross guys to film production companies. He understands the needs of small business owners looking to take his or her business to the next level using the Mercedes Sprinter van as their vehicle of choice. After discussing what my needs were and how I intend to use the Sprinter Van he quickly began to give me a list of preferred Mercedes Sprinter Van vendors to outfit my van for my business needs. He even offered to help design the interior and bid the entire process and include in the financing. This type of knowledge, love for the product, and attention to detail was key for me to feel confident that I was making the right choice in Van, salesman, and dealership. Also make sure you work with Barry Taylor over in financing. He's a finance pro and understands the needs of small business owners. Taylor's advice helped me make the right choice for Sprinter maintenance service plans to help insure my Sprinter Van won't become a financial burden for my business in the future. Saving me money in the long run. Thats what its all about. Saving money!Thank you and I could not be happier with my van.

Howard R

23 de abr. de 2015

My car is a 2002 and has several issues. The service Manager John really tried to help me. I would say that he and the tech. went out of their way and soon the car will be perfect.

STYX

12 de abr. de 2015

Bought a used BMW from this MBZ dealer. The dealer was very easy to do business with. No high pressure. Very courteous. The car had some minor problems which the dealer took care of. Arranged for me to go to an affiliated BMW dealer for recoding of keys and explanation of BMW's complicated iDrive system.I am always reluctant to buy used cars, but this dealer kept all of it's promises and so far has been a pleasure with which to do business.

commuter

14 de mar. de 2015

They went out of their way to help with a prior lease commitment and locating a vehicle with the desired options that met our needs.

Terry Straehley

12 de mar. de 2015

We were referred to Mercedes-Benz of Oxnard through the Costco Buying service. I had some particular things that I wanted and didn't want on the car I bought and Steve and Jim knocked themselves out to find a car meeting my needs at a reasonable price. Gordon, General Manager came by several times to make sure things were going smoothly. Heather and Barry handled the financial details and Nick carefully took the time to make sure that we understood all the controls and features when it was delivered. This was probably the best car buying experience we've had.

KenM

11 de mar. de 2015

Quite simply, the easiest car buying experience I have ever had. I'd done some research on the car I wanted (C300). I knew what I wanted to pay and what I wanted for my trade in. They met what I wanted and then some. Kudos to Jeff Pearson and the whole team at Mercedes Benz of Oxnard!

Jim DeArkland

22 de feb. de 2015

it was the easiest car I've ever bought! XXXXXXXXXXXXXXXXXX

JerryMB

12 de feb. de 2015

Took our 2014 CLA-250 in for its first service this week. It was completed ahead of promised time. The waiting are is first class with a number of free beverages and snacks. Appointment was easy to get and when I wanted it.

Stevie C.

11 de feb. de 2015

Mercedes of Oxnard was by far the best out of all my shopping options, Phil Rush sure does know his Sprinters, I highly reccomend him for all your needs.

jlmagic

10 de feb. de 2015

Sales staff was very friendly. They were easy to deal with and were not pushy like most dealerships I've dealt with. We will buy our next car here again.

MELVIN L. BROWN

3 de feb. de 2015

Sales Associate, Jim, did an excellent job of introducing us to the Smart Car and allowing us to determine for ourselves if it would meet our driving needs. It certainly did, and Finance Officer, Heather, reviewed with us all the Finance documents and made sure we fully comprehended every phase of the financing process. They both followed up with us to ask could they answer any questions. They both have a professional, polished,easy approach.......special way about them we really appreciate. It was a pleasure to do business with them. Our deepest thanks.

Carrie Sue

30 de ene. de 2015

This was my first check in since my new car purchase. Great! Reinforces my great selection of buying my first Mercedes.

Taj

21 de ene. de 2015

I had a great experience! Buying a Mercedes Benz was the best decision I could have made!

Joey Hernandez

17 de ene. de 2015

Jeff Pierson our sales person was excellent and exceeded our expectations.

Brian M. Danelian

15 de ene. de 2015

Frankly, Mercedes-Benz of Oxnard provided an overall experience second to none!! Every aspect of my car experience was exemplary...from ordering to building the car to the follow up, my experience was fantastic...the team in Oxnard treated me like a long time friend and made my car purchase seamless on every level!!

D. Lopez

12 de ene. de 2015

I had been searching for a pre-certified used vehicle for a couple of months. I visited several Meredes dealers in L.A. County and Ventura County. My experience at Oxnard Mercedes was Great and Easy! I absolutely hate car shopping because of the time involved. This experience was the best in my 32 years of purchasing cars. My sales rep. Peter, made the experience stress free and was able to answer all my questions, I will difinately return to this dealer for my next purchase.

Ventura county

8 de ene. de 2015

Needed a replacement key for a car I purchased at another dealer. MB of the Nard worked with me & other dealer to get things taken care of. Al in all, good experience, will be going back for continued service on CPO car.

New Lifetime Customer

5 de ene. de 2015

From the moment I pulled into to service area until I drove away from the dealer I had exceptional service. The service team were all courteous and helpful. My loaner car was clean and new. My repair only took a few hours and and I was back on the road.

Ron

25 de dic. de 2014

Steve Murphy was very courteous and professional. Dealership was impressive

Nellie

16 de dic. de 2014

we recently visited mercedes benz and left with a new cla class. Everyone was extremely friendly and beyond helpful. We received the help from Shane, Barry and Andy. All of them were patient with us and very accommodating to all of our needs with the car! Highly recommend them and everyone else at Mercedes-Benz of Oxnard!

Michelle

14 de dic. de 2014

It was great. I got the car I wanted the process was easy and I love my car.

Fred

13 de dic. de 2014

Bought a C300. After wandering through the new car dealer wasteland in Ventura County and being offended by nearly everyone in sight, we were pleasantly surprised by Jeff Pierson and the rest of the folks at Mercedes of Oxnard. Even the assistant sales manager who closed the deal was unarmed. They seemed genuinely interested, no hard pressure and a reasonable deal was the result. I fully expect that their service department will be equally up to the task.

jOHN AND JACKIE THATCH

18 de nov. de 2014

Our salesman, Shane Coleman was very nice to deal with, and young man by the name of Nick has been so very helpful with our questions on things dealing with the adjustments with the computer questions. We would certainly recommend the total dealership at this time. We feel quite sure any other questions we have will be handled just at rapidly.

steve ferrara

17 de oct. de 2014

Jim Is the man. Jim helped me with every aspect of the purchase. I had a slight problem and Jim made sure it was taken care of immediately. I would recommend any person looking for knowledge and trust to search out Jim

Zhen Ferrer

12 de oct. de 2014

The whole staff were very friendly,helpful and knowledgeable in their own fields.The atmosphere is awesome,makes you feel right at home.Thanks to Steve Murphy,who help us find the car that we want and to Gordon Giacomazzi the General Manager who made the deal possible for us to take home our 2015 C400.This dealership is highly recommended to anyone. We're so happy that we decided to buy another Mercedes Benz.

Fantastic F

7 de oct. de 2014

Peter Took excellent care of me . He was patient, not pushy, very knowledgeable and he took the time to show me how everything works. I went back to the dealership 4 times before finally driving away in my New Mercedes. I just wanted to be sure this is the car for me .Peter did a Great Job ! I'm very satisfied with my experience here at Mercedes of Oxnard. Gordon The Manager was good to me too. and Mary Ramirez in the finance department saved me money! Thanks Again All ! !

Mark Delfin

18 de jul. de 2014

I just bought a new 2014 Mercedes-Benz CLA 250 and I couldn't be happier! This deal is very professional, and the entire staff is very helpful and knowledgeable. My salesman Peter had great follow-up and it was a pleasure working with him on this purchase! I live in Santa Barbara but drove to Mercedes-Benz of Oxnard specifically because they have an impressive showroom full of perfect inventory! Thanks again!

majjOC

6 de jul. de 2014

Jim was very helpful throughtout the entire process from the initial contact to checking in on how my son is liking his car a week later. Mary in financing is amazing at what she does & is definitely an asset to this company. The process took a bit longer than I expected however Jim & Mary were very pleasant to deal with. One last thanks would go to Gordon the Manager. He gave me a great deal as he knew we drove from Orange County & to make my son's wish come true on his First car. Thank you. Thank you. The only negative I would say would be dont rely just on a Carfax get Auto Check as well.

Rudy Silva

25 de jun. de 2014

Excellent service. I was treated very well by all.

Kent, PP

13 de jun. de 2014

I got great assistance from Dennis, the service manager and from Kenny who assisted me with my problem.

Ewa

15 de abr. de 2014

I had a great experience at MB of Oxnard! Everyone was patient and extremely knowledgable. Andy really went out of his way to ensure that I was completely happy. I also got a follow up email and phone call to ensure that my satisfaction still stood. When the time comes for my next car, MB of Oxnard is where I will be going!

Bill and Jo Palmer

20 de feb. de 2014

We traded our 2008 Cabriolet Smart Car in on a 2013 Cabriolet Smart Car. Residing in Bakersfield, We basically made the trade with Jim Lauffer on the phone and email. We found Jim to be very honest and a textbook professional during the entire buying process. We drove down to Oxnard and completed the trade in less than 2 1/2 hours. Jim lived up to all of his promises and has followed up with us multiple times to ensure that we had no problems and answer any questions that we may have. Again, many thanks and sincere appreciation to Jim and everyone involved in consummating the trade. Bill and Jo Palmer Bakersfield, CA

Bill and Jo Palmer

19 de feb. de 2014

We traded our 2008 Cabriolet Smart Car in on a 2013 Cabriolet Smart Car. Residing in Bakersfield, We basically made the trade with Jim Lauffer on the phone and email. We found Jim to be very honest and a textbook professional during the entire buying process. We drove down to Oxnard and completed the trade in less than 2 1/2 hours. Jim lived up to all of his promises and has followed up with us multiple times to ensure that we had no problems and answer any questions that we may have. Again, many thanks and sincere appreciation to Jim and everyone involved in consummating the trade.

Gary from Ventura

15 de ene. de 2014

This was a very enjoyable experience in purchasing our MD350. The sales staff was very professional and did not rush us into purchasing.

DuaneM

7 de dic. de 2013

Good people to work with! I committed to purchase a car over the phone and when arrived all of the agreements made over the phone were honored and the purchase went smoothly. Thanks Andy and Monty at Oxnard Mercedes Duane

sierize

25 de nov. de 2013

Best car buying experience ever. Worked with Monie Jensen and I was out of there within 2 hours including all financing.Awesome experience. I never had this quick process. Did not have to see anyone. I only had to work with Monie Jensen who was very friendly and great customer service.I would recommend to everyone in fact, I will refer all my friends who needs Mercedes-Benz.Thank you so much.

Lakshman R, MD

27 de oct. de 2013

I have been a customer of MBZ Oxnard since it opened.I I have been getting my then new E 500 serviced,maintained,repaired.As a result, it has been in showroom condition.I meant to keep it until it became an heirloom.But this was not to be.A twenty something totaled it 12 days ago.The Fire Department,the Police and EMTs could not believe that I walked out of that car.MBZ has a special place in the firmament. I now had to purchase another car.There was no need to torture myself with choices;although I have to admit that this can be fun.I had been a frequent visitor to the showroom at MBZ Oxnard for at least two years,while waiting for my beloved the aforementioned E 500.The salespeople continued to be very polite,though I was clearly not being considered an impulse buyer. Alas,cruel fate.My E 500 now awaits as dignified a disposal as an insurance can find in it's soul to bestow. This brings me back to the showroom at MBZ Oxnard.There in an especially prominent stance was a metallic gray E 350,sparkling in it's quiet dignityTrying to affect a casualness in my interest was hard.Peter and Gordon were kind and sympathetic.Now even though I was born near a bazaar,I did not think my skills would prevail.To my amazement,I felt as skilled as any salesperson in my negotiations.I even felt I had won the day when a price was agreed upon.It was altogether a gratifying experience.Both Gordon and Peter are consummate professionals.I strongly recommend this process to anyone interested in purchasing an MBZ.Gordon is the General Manager and Peter the salesman. I have to add that Peter went out of his way to be helpful in many practical ways.And remains so. As to the car itself,I find looking at it a pleasure and driving it a joy.I am glad I made this purchase.The feel of an MBZ is special. I am confident that Brian,the service foreman, and Angel,my long suffering service advisor will look after my new car - and me - as they have over the years

FriskySmith

16 de sep. de 2013

Eder, I just wanted to thank you for your wonderful service! I have been so pleased with the Smart Car For Two! From the appointment that I set up with your General Manager, Gene to shaking hands with Ty the Finance Director. You guided me through every step of the way! I have always been leery of going into a dealership by myself, and it was a little intimidating going into a Mercedes-Benz dealership! My goodness! I never thought it was possible for me to walk out with a car made by a Mercedes-Benz! You answered every question with your sincerest, compassionate and very most honest opinion. I really felt comfortable and while I waited, Gene came in to check up on me to see how I was doing. Which was extremely genuine! You and Gene made the whole process not stressful at all! Ty the Finance Director was extremely efficient and very friendly and explained everything so I completely understood all of the meanings and financial details before I left with the car. You guided me every step of the way to make sure I had a positive buying experience! I am in the customer service field and know how valuable and important the one on one customer experience is! You exceeded the standard and raised the bar in my eyes! You will be highly regarded and highly recommended! You will have me as a customer for life! Thank You Again!Katrina Stotesbery

Katrina

16 de sep. de 2013

Eder, I have been meaning to write you sooner so my apologies for not being more timely! I just wanted to thank you for your wonderful service! I have been so pleased with the Smart Car For Two! From the appointment that I set up with your General Manager, Gene to shaking hands with Ty the Finance Director. You guided me through every step of the way! I have always been leery of going into a dealership by myself, and it was a little intimidating going into a Mercedes-Benz dealership! My goodness! I never thought it was possible for me to walk out with a car made by a Mercedes-Benz! You answered every question with your sincerest, compassionate and very most honest opinion. I really felt comfortable and while I waited, Gene came in to check up on me to see how I was doing. Which was extremely genuine! You and Gene made the whole process not stressful at all! Ty the Finance Director was extremely efficient and very friendly and explained everything so I completely understood all of the meanings and financial details before I left with the car. You guided me every step of the way to make sure I had a positive buying experience! I am in the customer service field and know how valuable and important the one on one customer experience is! You exceeded the standard and raised the bar in my eyes! You will be highly regarded and highly recommended! You will have me as a customer for life! Thank You Again! Katrina Stotesbery

The Johnson family

7 de jul. de 2013

My wife and I just purchased a new ML 350 and the team at Mercedes Benz of Oxnard were very helpful. Andy and Peter were attentive to our needs without pressuring. We were both very pleased wtih our experience. Additionally, the day after we drove off in our new ML350, we noticed some tire pressure lights and what looked like a small scratch on the door. My wife brought it in and they took very good care of us. Luckily the scratch turned out to just be some remaining adhesive from some of the new stickers. Overall, we are very pleased and would recommend Mercedes Benz of Oxnard to our friends and family.

kcsakara

21 de jun. de 2013

This was the best dealership I have ever come across. My fiance and I bought a 2012 C class from them. We went to a couple Mercedes dealerships here in San Jose. Stevens Creek, Monterey and San Francisco. None of them were as helpful and pleasant as Oxnard. We contacted Monie Jensen via their internet sales, told him what we wanted. He was simply the best, helped us understand what the car came with, how much it will cost us, what we'll need to hold it and even offered to stay a bit later just to make sure he was the one that dealt with us. We drove all the way down from San Jose, CA to purchase from them with my fiance and her family. He wrapped the car in a bow, described in detail what the car had and then we went to the finance department....we cringed at first because we thought oh no, no more Monie. But then it got even better, we met Ty! One of the friendliest and most honest persons you'll ever meet. It wasn't a haggle on price, he made us feel welcome and even got us a better deal than we could have anticipated! He went over all the documents in detail, explained the service plans and what they entail without making you feel like an ant. My mother and my father both bought CLs from Stevens Creek and Monterey. Both were terrible experiences, their service departments and sales departments were rude, cars had issues and they made no attempt to fix them. But not Mercedes Benz of Oxnard, they got it right!After we drove back with our car, Monie contacted us to see how the drive was and if everything was good. We've even called Ty to let him know I'll be buying my car from them now too and I'm a BMW owner.I HIGHLY recommend anyone that buys a Mercedes goes to this dealership regardless of the drive. I know we will only buy our cars from them from now on. Thank you Ty and Monie for changing our opinion on car dealerships. If only they were an Audi, BMW, Mercedes dealership all in one. ;). If you're at all worried or having second doubts, just call and ask for Ty!

Happy customer

16 de may. de 2013

Eder Nava helped me buy a Certified Preowned E35 and he was extremely helpful. Excellent knowledge and customer orientation. Monie Jensen and the team made the transaction easy. I'm very happy with the dealership and with the car and I highly recommend them.

Kirby

2 de may. de 2013

MY wife and I just purchased new vehicle from Mercedes of Oxnard. Monie, Kenny, and Ty were great and we were very pleased with the purchase.

Chris Cayenne

26 de mar. de 2013

I didn't buy a Mercedes but did buy a used car from here. The Internet sales team of Monie and Kenny were awesome. I didn't know that quality salesmen still existed. I will return here for my next car purchase no matter what vehicle I'm searching for. Doesn't matter whether you're buying a 3000.00 used car or a 150,000.00 new car, you will be treated with the upmost respect. Thanks again guys!

Ricardo E.

22 de mar. de 2013

We were very pleased we the treatment we received from Mercedes Benz of Oxnard, especially from Javier, the sales associate. Javier was very helpful during and after the sale. I really enjoyed the no pressure sales. We are very happy with our car and will comeback to see Javier when we're ready for the next one.

Beach Family

20 de mar. de 2013

Oxnard Mercedes Benz is the best! This is the 2nd car we have purchased here. Our salesman Peter has been great not just making the sale but in all of his follow up. He even comes in on his day off to meet us if necessary. Finance department and GM were very helpful on both transaction!

rexsupa13

19 de mar. de 2013

I had a great experience at Mercedes of Oxnard and working with Monie Jensen. I was looking to lease a C-250 and did some online research. Monie was the quickest to respond, and more importantly with a professional and courteous manner. He got me in the car I wanted and for a very good monthly payment. Everyone at the dealership was fantastic, and I look forward to sending friends, family and coworkers to Mercedes of Oxnard to see Monie and look forward to returning myself!

dancinbug28

6 de mar. de 2013

While searching for the perfect new car, I came across one at Mercedes-Benz Oxnard, but was a little worried as they were out of the area I live in. I inquired a couple days later, and had an e-mail within 10 minutes from Monie. He had given me a full description of the car, pictures, you name it he had included it. The following day I had spoken to Monie over the phone and came to the conclusion that this was the car for me. Monie was great, as he led me through the whole process since I had never purchased a vehicle from out of the area. My boyfriend and I were planning to fly down to purchase the car, and Monie offered to pick us up and drive us from the airport to the dealership (about 45 minutes). In the end we actually ended up driving down to the dealership instead of flying. When we got there I found my car on the showroom floor sitting there looking as beautiful as can be. I couldn't help but stand there in awe. After the "awe" moment wore off (which it never really faded), we took it for a test drive to make sure it was the car I wanted. Monie didn't try to "sell" me on the car, which I LOVED! After returning to the dealer I completed the paperwork and went into finance with Ty. Ty did an AMAZING job to get me the BEST rate that was out there. He was friendly, outgoing, and knew his stuff. He didn't try to sell me on any packages or push me in any direction. He just laid everything out there and explained everything very detailed, but in a language that I could understand (as I am not in finance as a profession). In the end I walked & drove away a EXTREMELY happy customer and ever received some goodies to go along with the new car. I will be going back to Mercedes-Benz of Oxnard for my next Mercedes purchase that is for sure. Hands down the best time I have EVER had buying a car. THANK YOU MONIE AND TY!

aweezy24

3 de mar. de 2013

bought my certified E350 and it was awesome, very nice atmosphere compared to mb calabasas who were prejudice, im glad i didnt get my car there. the deal i got was great with added bonuses. couldnt think of any bad things to say about this dealership.

kcjane1278

10 de feb. de 2013

We were referred to MB of Oxnard by a family member and from the minute we were contacted, we felt important. Even though we were buying aused vehicle in the middle of all of these Mercedes, we were treated as if our purchase was worth a million dollars.I had been emailing and texting Monie since the night before we went to pick up the car and he was always prompt with his responses and never made me feel like I was bothering him, even if it was after regular business hours. The dealership worked to find us the perfect vehicle for our growing family and went above and beyond to get us out the door within our budget. Everyone we met or worked with was friendly, kind and made us feel as though we ere the only people there. A truly positive experience for a couple who was making a huge purchase in their life!

Frankswoman

28 de ene. de 2013

SME's ... Subject Matter Experts, that's what you'll find at Oxnard Mercedes Benz. Prior to making my purchase at Oxnard Mercedes Benz, I had visited several of the Mercedes Benz Dealers in the Los Angeles area where I live as my Mercedes had been totaled in an accident a month before. My intent was to go back to one of my two favorite Mercedes car dealers in L.A. County because they had such great customer service skills, HOWEVER, that all changed when I stumpled upon Oxnard Mercedes Benz quite by accident after leaving Solvang. I never knew they existed but when we exited the freeway and stumpled upon their lot, we were greated by a very friendly, highly professional and knowledgeable sales manager, Gene Mewborn. He was never pushy, he knew all the details of the vehicles and then when he introduced us to the sales rep, Eder Nava, who continued with the outstanding customer service, walked us through every detail of the vehicle and knew when to bring in the sales manager, Gene, when it was time to negotiate the deal. They gave us an offer we couldn't refuse, plus a few extra amenities but WAIT, it was just beginning. The highlight of the sale was dealing with the Finance Director, Ty Woods. Another friendly, highly skilled professional. You could tell he was very seasoned and knew his job very well. Although we had a pre-approved certificate from the Federal Credit Union,we ended up financing through Mercedes because the interest rate Ty offered us, was the best! We couldn't beat it and just when I thought it couldn't get any better - we didn't want to drive the car all the way back to L.A. so they delivered it! More than 70 miles away... and when they brought the car, they stayed an hour to go over all the details of the car, and left us a little bag full of Mercedes gift items! You can't beat the outstanding customer service experienced at this dealership - very friendly, accomidating, knowlegable and just the greatest guys to work with ever! Thank you Oxnard Mercedes Benz!

DianeAdams

25 de ene. de 2013

My current Mercedes lease was ending in a couple of months and my husband and I were thinking of leasing the 2013 Mercedes C250 Coupe. We were not looking forward to the whole car buying/leaing process due to the fact that our previous experience was not pleasant and extremely exhausting. We visited a couple of Mercedes dealerships and honestly, we couldn't wait to get out the door. We decided to utilize the Internet and have some of the dealerships compete for our business regarding the C250 Coupe. Monie Jensen responded immediately as did a few others but the minute I spoke to Monie, I knew that we would be doing business with him. I told Monie exactly what we were looking for and within minutes he located a car and submitted the information to me. My husband and I decided to drive to Mercedes Benz in Oxnard to meet Monie and test drive the Coupe which we fell in love with. Monie was extremely professional and a pleasure to do business with. We have purchased/leased many cars including other Mercedes and BMWs and our experience with Monie Jensen was absolutely the best! We have already recommended Monie Jensen to some of our friends and will continue to do do.Diane & Greg Adams

impressed90

17 de ene. de 2013

Succinct and accurate advertising on website. Friendly staff. No back-and-forth between salesperson and manager-- instead, manager came to us. Incredible price-- out the door was less than Kelly Blue Book and Edmunds. No unexpected markups. Two hours from test-drive to driving away in my new (used) car.

raanon

13 de ene. de 2013

We greatly appreciated the professionalism and forthright manner the entire staff handled our new Smart purchase.We would not hesitate to give them the first right of refusal on any future sale or lease.They were friendly, knowledgable and courteous and followed through on getting information to us in a timely way to help make the sales experience very smooth and frustration free.

zhenzhen

5 de dic. de 2012

I had no intention of buying a new car when I went to the dealership last week. I met Monie and he made the process so easy so I bit the bullet and got a new car. He made the process so painless and I am very happy. I would definitely recommend him to my family and friends.Thank you!Jen

DinaCaryn

17 de nov. de 2012

First off, this dealership has now become my favorite!!! My salesperson, Eder Nava, and Andy, his boss, made my dream come true for me to have my C250. Eder responded to each and every one of my communications and he was an absolute delight in all aspects of the word to work with. Just very simply, he is THE BEST!!! I had a fabulous entire experience at Mercedes-Benz of Oxnard and will be referring all my friends and family members over there. They made buying my car with ease and took the time with me to put the biggest smile on my face possible. Ty Woods in finance, all I can say is he REALLY knows his stuff!!! He made the process very easy. Andy, Eder's boss, was so gracious and patient and made everything work. I got such an education that you can never put a price on. These are my new friends who really took care of me. THANK YOU GUYS!!!!!!! YOU ARE THE BEST, FIRST RATE IN EXCELLENCE, CUSTOMER SERVICE, AND EVERYTHING ELSE THAT GOES WITH IT!!!!!!!!!!!!!!!

Terryriker

27 de oct. de 2012

I purchased my car from MB of Oxnard for one reason, the customer service and staff were far superior to the two other MB dealers I visited. To say this was the best buying experience I've ever had, is an understatement. I had researched MB CPO cars for several weeks. I began my search at two local dealers, one in Newport and one in Anaheim Hills. Both were disappointing. The sales staff at these locations didn't seem interested in asking about my specific needs, but were more interested in showcasing their dealership or specials. I felt this search was becoming a waste of time. That all changed with MB of Oxnard. I was treated like royalty from the minute the receptionist answered the phone. Both Monie Jensen and Bill McClendon went out of their way to make this the easiest transaction ever. This is my first Mercedes and based on my buying experience, it will certainly not be my last. I would recommend MB of Oxnard to anyone without hesitation.

douglasP

8 de oct. de 2012

Second purchase from mb Oxnard. bought new in 09 and was happy with service assisting me with a warranty repair.bought a pre owned mb in Septemberand was very pleased with the purchasing process as i was before.After taking the car home i did note SEVERAL issues from an alignment issue, damage to the front spoiler that should have been repaired prior to the car being placed on the lot and a recall that had not been completed. there were a few other small issues that are to be expected with a used car. i bought the car with no warranty and they are taking care og the recall and alignment but being a mbz at an mbz dealer i expected some of these small issues to have been taken care of. either way i am pleased overall and i didnt inspect the vehicle as thoroughly as i should but for the price and being at an mb dealer i didnt think id really have to inspect it so thoroughly. Would still highly reccomend dealership just as with any used car, check it out carefully. If they coulf do a cheap re spray of the front lower spoiler i would be absolutely satisfied and think that would show above and beyond customer service. But again, i should have inspected the.car more carefully. Will definetly return for my automotove needs!Mr.Fischer was an absolute no pressure professional salesman, and Mr.Woods worked magic in finance also showing the utmost in taking.care of the customer.Mb oxnard has definetly earned my business!!!

Bill Palmer

31 de ago. de 2012

i was shopping for a Smart Carand was told by Peter they had a 2011 Cabriolet with very few miles on it for $16,000. which was not listed on their website. I eventually found one identical to it on their web with very miles on it for $12,999. When i called their attention to it. I was first told by Antonio that it was the same car. It was then discovered there two different cars involved. I was told that the cheaper car had been sold in May of 2012 and this was at the end of August of 2012. I was not pleased to hear this and suggested they sell me the other car at the advertised price. I was told by Manager Gene Newborn, that he could not do that because of a dissertation of different costs for him in the two vehicles. Gene was not interested in trying to resolve the issue and a terse conversation followed. I am convinced this was a bait and switch due to the time of three month time frame that the car was supposedly sold and the time I discovered the website ad. It was either a scam or a case a very incompetent management, neither that bodes well for the dealership. I would not recommend purchasing an used car from these folks.

somiswillie

2 de jul. de 2012

Wow...What awesome customer service the Oxnard Merceded Benz Dealership has.From the greeting, of the Sales guy that didn't even know why I was coming to the dealer ship to the Excellent professionalism of the Sales manager (Gene) to the finalization of my purchase by Ty..the finance guy.All the extra effort put into my purchase has made me a customer for life.I just can't wait to either refer someone or make my next purchase.The team deserves recognition from Mercedes!!

mslaughter

18 de jun. de 2012

I attended a used car sale 03-19-12 that my credit union had and I traded my car in for a vehicle sold by Mercedez Benz of Oxnard. Salesmen were fast friendly of course at the event. I noticed when I drove off there was some issues with the passenger window and radio knobs were gone but the salesman assured me the manager would take care of it and being that it was a weekend I had to call the dealership that monday. After calling for 2 weeks I finally speak with Mgr Andy and at that time my window began to work but I was concerned. He agreed to send me a check for the radio knobs but advised that would be it. They wouldn't fix anythingelse. 05-03-12 my engine light comes on and I took to the nearest dealer to inspect and their were 3 problems totally close to $900. I arrived at the dealership near my home 8am and by 9am I began calling Mercedez Benz of Oxnard to see if they can assist with paying for the repairs being that I just got this car. After being put on hold, transfered, hung up on, told to call back in 15mins, then 45mins due to meetings I wasn't able to leave the dealership until 4pm. The customer service I recevied that day was more than frustrating. I spoke with Jean and he only agreed to pay for 2 of the 3 items that needed repaired. I was left being responsible for repairing a cracked motor mount. I had to be without a car from Thursday - Tuesday. (super inconvience) and I could tell the saleman could carless. The dealership I was at saw me in tears and agreed to let me borrow their loaner vehicle. On 05-31-12 I decided to pay to have the cracked motor mount repaired and I got my credit union involved and they worked with a 3rd party and finally the dealership agreed to reimburse me for what I spent on repairing the motor mount. At this I still haven't received a check for the radio knobs. On 06-07-12 my car stops and when I called my roadside assistance after they jumped my car it wouldn't retain a charge so they were concerned about the alternator. I ended up getting my car towed home and spoke with Autonation and they agreed to reimburse me for battery charge but that would be it. I was that is the risk I take when buying a used car. June 18, I finally received a check for the radio knob & motor mount repair. This whole experience has just been very bad.

jhudson28

17 de feb. de 2012

They went above and beyond for us. We are very happy with our experience and it was worth the 6hr drive. Have no negative things to say about these wonderful people.

RLCarman

1 de feb. de 2012

Nicolas Espinoza found the 2009 used S550 car I requested in about one week and had it shipped to Oxnard despite my long list of desired options and car color (interior and exterior). Ti Wood came up with a deal I could not refuse and Barry Rudin, the next day, helped add some missing electronic capabilities, make them functional and make arrangements for Lojack and clear overcoat to be added. Not only is the whole dealership very friendly, they are effective in meeting customer needs.

paigel

24 de ene. de 2012

I just purchased my second car from Edder at Mercedes-Benz of Oxnard. I chose it because I had an exceptional experience the first time, and it was the same for the most recent purchase; great customer service, great products, fast and easy to understand financing, and the knowledge that my business is important to them. I recommend Mercedes-Benz of Oxnard to every one I know when I hear they are looking for another car.

Ngonzalez

23 de dic. de 2011

Great approach and inviting. The service was very friendly and professional. I was well-informed and I am very happy with my 2008 C class purchase of Mercedes Benz

SicilianGoddess

17 de dic. de 2011

I recently purchased a 2012 C250 Coupe from Mercedes-Benz of Oxnard. I am 61 years old and have purchased many cars. This was by far the smoothest transaction I have ever made. Every step of the process was handled with direct professionalism. My first encounter was with JC. He was straighforward, informative and a pleasure to work with. Monrad Jensen personally delivered my car to my home. He handled the entire transaction with expertise. I can't say enough about how Monrad Jensen stayed on top of the whole process. He even drove out to my house a week later, and programmed my phone! And, set my Sirius Radio Presets for me! As well as, going over all other features of my beautiful new car! I have been driving Cadillacs for 35 years. I will never own another vehicle except Mercedes! I give my highest rating to Monrad Jensen and JC of Mercedes-Benz of Oxnard!Thank you!Lorraine TerranovaPresident/Terranova AssociatesandFounder of the Widows Ministry

nbk8q91

13 de dic. de 2011

Poor/Bad service provided by either of these individuals. Not a even common courtesy to return phone/voice-mail and e-mails back to attempt to resolve the problem or to apeace the situation.

rhenbass

22 de sep. de 2011

Great customer service, friendly and honest advice, clean facility, always returns phone call promptly, always willing to fit you into an accomandating schedule, and location is convenient.

Happycustomerlinda

31 de ago. de 2011

I have always disliked new car shopping but this experience changed all that. Our salesman, Jay, was informed and polite and made the purchase easy and fun. The entire inside staff was friendly and helpful. The car we wanted was not in stock at the time but they got it into the dealership from Seattle in just three days. It was exactly the "R" model we wanted...the perfect car for ferrying grandchildren and older parents. We were back and forth to the dealership three times to get "training" on the gps system, etc. and each time, the staff was patient and kind. The only question they have been unable to answer is "why we bought so many Volvos in the past and didn't buy a Mercedes!" We will be back in the future without hesitation and we say thanks to Oxnard MB Dealership!

Bielman

28 de ago. de 2011

This was the best experience I have had at any dealership. They were professional, polite and honest. The price was very fair and I was treated like gold. I will never purchase another vehicle from any other dealer except Oxnard Mercedes Benz.

Brower.Justin

4 de ago. de 2011

The moment I walked through the door, the staff were friendly and helpful. Even buying a used car I had all my questions answered in a calm easy manner that made the car buying experience a joy.

pyroboy22

30 de jul. de 2011

I purchased a 2011 Smart car from this dealership and within 2 weeks and only 700 miles I started having electrical trouble with the car. I was told I would have to wait 7 days for the part to come in to replace the def part. I got the car back and on the way home the trouble came back. Call the dealership expressing my concerns about the vehicle I had just purchase and was told you own the car now not us. This is no way to take care of you customers. The car went back to the service center where they had to keep the car for 7 days to get to the bottom of the electrical problem. When calling and leaving messages for the sales manager, service manager, and the finance manager, I had to repeatedly call them back since they failed to return my calls. I only had one person at this dealership that would return my calls and that was my service adviser. Overall I wish I had never step foot in this dealership to buy my Smart car. I should have gone somewhere else like Beverly Hills. They say the belong to Auto-Nation but their customer service does not show it. I purchase 4 cars from Power Honda in Valencia which is an Auto-Nation dealership as well and was always treated like a friend and not just a customer.

redsox9547

17 de jul. de 2011

My wife and I recently purchased a 2011 Mercedes Benz E550 from Mercedes Benz of Oxnard. Even though the desired car was not in stock, the entire sales team went way beyond the call of duty to locate the car. Then, they got the car there the next day for delivery. The experience was long, but worth it. They were wonderful. On the finance side, Brian did a great job. He showed me my options, and then allowed me time to make an informed decision on how to pay for my purchase. Thanks again for the great experience. We'll be back if in the market for another Mercedes!

vinu0819

16 de jul. de 2011

Bought a pre owned car from them abt a month back. The sales talk was pretty comfortable considering my other experiences. The car even though a high mileage one has performed pretty well over the last month.There were a couple of small problems soon after the sale, even though the sale was with no warranty the dealership stepped in to resolve the problems.Thanks everyone

MEKS96

2 de jun. de 2011

I made an appointment for my 2003 C230 Kompressor's Service A but ended up spending $2448.00 for extra repairs that were diagnosed after my extended service contract expired. It seems to me that most cars detriorate after five years of ownership and it is not just MBZ. I religiously made the necessary maintenance that was recommended by the manufacturer or every time the service reminder signs goes off in my dash board but the discrepancies were not discoverd at those times I was at the dealership service stations.Your employees were great in explaining what have to be done to my car.

fillmorephil

2 de jun. de 2011

Nice overall buying experience. We tried other dealerships and eventually came back to Mercedes-Benz of Oxnard for the purchase of a Smart Car. Eder and his manager were flexible and Brian the finance guy was friendly and helpful. Also, my wife and I found out that this is a dog friendly dealership. I am certain to return there for, if nothing else, the free car washes they offered me.

JWShultz

30 de may. de 2011

I have been serving on active duty in the military for the past 26 years and have experience with multiple dealerships both in and out of the continental U.S. I can unequivocally say that the service department and particularly my Service Advisor Mr. Angel Duran deserves special recognition for all that that they have done for me and my family. We had recently purchased an extended warranty for our vehicle and as a result of a typographical error the vehicle had been devalued, essentially limiting the amount of service that was to be covered. After discovering this discrepancy during a recent service visit, Mr. Duran took it upon himself to deal directly with the warranty company to correct this administrative error. As a result of Mr. Duran's hours of perseverance the warranty company corrected the error and covered the claim, saving my family thousands of dollars. We are in the process of moving to a nearby city that has a Mercedes Dealer but as a direct result of Mr. Duran's actions I will most certainly be traveling the extra distance to bringing our vehicle to the Mercedes Oxnard dealership for service. Additionally I have and will continue to recommend the Service Department to anyone I find in need of mercedes service.

Weldon Flier II

19 de may. de 2011

If you are in the market for New Mercedes Benz replacement parts I would highly recommend Mercedes Benz of Oxnard as your "One-Stop-Shop" for Factory Replacement parts! John Berka who works in the parts department has all of the attributes of a factory trained parts professional. He is fast courteous and most of all gets you the right parts that you need the First Time! I have dealt with many other parts personnel over the years at many other dealers but none have been able to match his sincere concern for acquiring the proper detailed information necessary for getting the proper replacement parts for my particular application.I would also like to give due phrase to Vanessa who works as the receptionist / cashier. She has a wonderful friendly cheerful truly helpful personality and is likewise fast and efficient as well. I usually do not take the time to remember the names of cashiers at car dealerships but my standard bad habit ends here with Vanessa. She has a way of making you as a customer feel very special indeed! She always takes the time to acknowledge me by saying hello to me by name when ever I enter the parts and service area which is truly unusual in this fast paced day and age. Cashiers at dealerships can often times get over looked as very important attributes to a car dealership but they are often times the First and ( or ) Last person that the customer comes in contact with at the dealership that is why I am taking the time to recognize her and her professional importance to this dealership team. First time impressions are Very important! Good Job Vanessa!

sjroberts5

16 de may. de 2011

I went to MB just to look at the C-Class MB as I have never owned one before. After being shown a few, I decided on an E-Class. Jay was a nice salesperson however, the sales manager, Mark, did the deal-making. they were both very nice to work with. Eventually we all came to a mutually agreed upong price we were happy with. The finance person, Brian, was very friendly and knowledgeable to work with. He made the paperwork part of the process seamless.Thanks to everyone at MB of Oxnard for making this happen.

mdowhy

11 de may. de 2011

Just want to pass on a sincere thank you to you and your Staff for recent service, upgrades and repairs to our ML-350 and CLK-350. In particular Mark Interlicchiam provided exceptional Customer Service, Support and Care. In the almost 2 years that we have used your Mercedes Service Department the Service and Support has been very good.

laraharb

8 de may. de 2011

Last Saturday I visited Mercedes-Benz of Oxnard and Alfredo Nava approached me with sincere care and a beautiful smile asking me how he may help me. I honestly have to say I had a rough day, and Alfredo took care of me. He stood by my side from 11 am till 7pm with out any pressure but with patience, humble, and gracious attitude. I needed to get a car and test drove multiple cars with Mr. Nava. STILL Mr. Nava, stood by my side and promised me he will take care of me.Hours has gone by and Alfredo Nava had a smile that you will never forget. Finally, everything was in place and Mr. Nava helped me to purchase ML350 with NO pressure. What a experience I had that I will NEVER forget. In addition with wonderful service I received, Mr. Nava offered to deliver my Car to Westminster. My last impression is WOW!!!!

Judysmith

7 de may. de 2011

Ive recently purchased the GLK350 4matic from Mercedes of Oxnard. Alfarado Nova was my sales representative and I had nothing but the pleasurable experience. I would give him 10/10 score for the satisfaction of the friendliness, efficiency, professionalism and the great follow up through the whole car buying process. I would have my family members to go back to purchase the car from Mr. Nova again and I would vote him to be the best sales man of the year. In my case Mr. Nova made a huge difference in my decision to purchased the car from the Mercedes of Oxnard.so far everything has been outstanding.

patelvm

6 de may. de 2011

JC is an absolute pleasure to work with. We were in the market for a luxury, mid-size SUV and after visiting and test-driving every car in the category, all it took was a half-hour with JC at MB of Oxnard to make the decision to lease the MB ML350. JC made this car-buying experience the easiest to date! He even delivered the car to our house. My car-buying experience at Mercedes Benz of Oxnard has most likely made me their customer for life. BTW, the dealership itself is absolutely gorgeous, love the space and the layout too.Thanks JC!VIPUL PATEL

isowarzon

29 de abr. de 2011

I was referred to JC the fleet manager at Oxnard Mercedes and have to say it was the best car buying experience I have had.Straight forward pricing and they even delivered the car to my home.No sales nonsense, they did what they said and I could not be happier.

rcarterjr

18 de abr. de 2011

Mercedes-Benz of Oxnard has been wonderful! I must admit that I've been a die-hard Lexus driver for several years, but once I got behind the wheel of the new C300 I was changed! I absolutely love this car! The ride, features and styling of the car are far superior than any of the vehicles Lexus ever leased me.In addition to the car, I had a great experience at the dealership; that's not easy to come by these days. Part of me always dreaded going into a car dealership and spending hours on end finding a car and trying to get the best price. But when I went to MB of Oxnard I was really surprised. They had a great inventory to choose from and the sales staff were able to answer all my questions.I knew I wanted the car, so I went all over and NO ONE could beat MB of Oxnard's pricing. They gave me a great deal and were really professional. After I got the car, I received several follow-up calls from my sales guy and even from the general manager - that's exactly what I expect from Mercedes-Benz: quality, period.I leased my C300 from MB of Oxnard and you can bet I'm going back for another when this lease is up!