Stephen Russell/New Daney Company

7 de sep. de 2016

I began looking into the purchase of a Sprinter at Mercedes Benz of Reno approximately one a year ago, and ordered one about March 1st (2016). At the time I was gainfully employed and the outlook for my little company (New Daney) seemed bright. Soon thereafter I became un-employed, and the finances of New Daney Company also became strained in the process. Mr. Roger Lilley was at the time my Mercedes representative, and suggested that "we go ahead and get the thing built and deal with your (my) financial circumstances at the time of delivery". Mr. Jerry Juskiw took over from Mr. Lilley just prior to delivery of the vehicle, and has also been both polite and understanding of the circumstances. My last new vehicle purchase was in 1983; also a Mercedes (240D), so the prospect of acquiring the Sprinter was obviously a big thing for me and my company. I made the purchase, and have since gone on to believe that customer service and satisfaction truly are important to the people at Mercedes Benz of Reno. The proof of that has taken the form of numerous inquiries on whether or not I was comfortable and satisfied with the purchase. This kind of attitude is greatly appreciated. So far, I love the vehicle both in terms the motor and how it drives.

Ssernev

6 de sep. de 2016

What a great experience. I used a personal bank for financing and they worked directly with the bank to make it seamless. A very family friendly organization which went above when accommodating children. I would highly recommend giving them a chance for your business. The service department is also fantastic. Schedule a service 6 months after purchase. Most dealers never did what these guys offer.

ECM

26 de ago. de 2016

The best customer service I've encountered when purchasing a vehicle, absolute excellent experience with no pressure.

BK

11 de ago. de 2016

Hospitality was terrific. Welcoming people and environment.

Debra Currie

23 de jul. de 2016

Very friendly dealership. They truly made every effort to make the deal I was looking for.

YRS

13 de jun. de 2016

Repeat Mercedes Benz C-300 4 matic customer...we appreciate the professional manner that our purchase/trade in was handled. Hoyt was our sales representative for both purchases that we have made at Mercedes Benz of Reno and we are very satisfied. Thank you MB of Reno!

Dana

10 de jun. de 2016

Very attentive and knowledgeable. Made sure I was satisfied and worked with me through the entire process.

Debra

3 de jun. de 2016

Our buying experience at Mercedes Benz of Reno was exceptional. Our salesman was very knowledgeable and professional, the delivery was thorough and patient, and the finance portion was low-key with no pressure. It is a very friendly and honest dealership. and we love our new car!

Matthew Doyle

25 de may. de 2016

our titling process is complicated because we register our cars in a remote state' Mercedes of Reno did an outstanding job of facilitating this process

Criss

10 de may. de 2016

The best car buying experience I have ever had !! Dave Rowe and sales manager Lee Langley were amazing and made the process fun, yes I did say fun !!

Gary & Albenis

8 de may. de 2016

I really appreciated the no pressure and no hassle to buy.I enjoyed my experience with Mercedes Benz of Reno togo above and beyond to meet my needs. and the free snacks !Gary & AlbenisFernley, Nv

Lady Lawyer

2 de may. de 2016

I was comparatively shopping for a slightly used GLK350 and due to limited stock elsewhere reluctantly went to the Mercedes dealership. I was pleasantly surprised by the low pressure, helpful and exceptional service I found. The price point was equal to other no frills dealers but I feel more secure knowing it is Mercedes certified pre-owned and that I have a warranty that will get this car the service it deserves. I love the vehicle I purchased and would be comfortable sending friends and family to this dealership.

al

27 de abr. de 2016

Bought the car off the internet. The whole process was very good, except trying to get the sales receipt for DMV to pay taxes. They sent the wrong form 3 times and I had to wait on long lines 3 different times, finally the 4 th time they got it right. Unfortunately this somewhat ruined an otherwise good experience.

Willy pereda

6 de abr. de 2016

Great experience to deal with sale advisor given option how it works our deal.

B Lee

1 de abr. de 2016

They treated me very well. I do not have any complaints. They were very professional and courteous.

Schuyler

28 de ene. de 2016

Working with Rodger Lilley at MB of Reno has been enjoyable and quite easy?he's quick to take action, address needs, and offer solutions. I would recommend anyone interested in owning a Sprinter van to contact this true gentleman. I'm still working to address a malfunctioning electrical step on my van (thus, 4 out of 5 stars for repairs), but Rodger has also been helpful in working with the service department to get my needs addressed.

G & C A

19 de ene. de 2016

From the initial contact with the sales representative through the negotiations and actual finance discussions, the entire experience far exceeded our expectations. All of the staff members we met were very professional, extremely knowledgeable and friendly. At no point were we pressured or made to feel uncomfortable in any way. Everything related to the purchase was great.

CAputter

2 de dic. de 2015

Merecedes-Benz of Reno made my experience of buying a used ML350 one of the easiest and honesty car buying experiences of my life ... friendly, pressure-less and pleasant

DAve Ogburn

23 de nov. de 2015

Rodger was an absolute delight to work with. Very knowledable and very professional. He is a real asset to your dealership. I've been buying cars for over 40 years and this was the easiest and most pleasant experience that I've had in that time.

leon sharyon

22 de nov. de 2015

I was looking for the hard to find Sprinter 2500 in a metallic grey and submitted an inquiry through the Mercedes website. The folks at MB of Reno responded promptly (despite it being a Sunday) with an email and then followed up on Monday with a vehicle that met my requirements. The price negotiation was absolutely transparent and hassle free; and we settled on price on the call. we did the the entire transaction over the phone and then I flew to Reno where the salesperson picked me up and within 45 minutes, the paperwork was completed and I was on my way. I have never had such an easy car buying experience. 5 stars to Rodger Lilley!

Scott Novak

27 de ago. de 2015

Mercedes Benz of Reno is awesome! I had the pleasure of doing business with Dave Rowe who is very helpful and knowledgeable. A+ everything!!!!!

Wuestski

26 de ago. de 2015

I had a great experience buying my latest car from Jim O'Brien. This is now our 3rd car from Mercedes-Benz of Reno. We will continue to buy from this dealership. Not only is the sales staff great but the service department is top notch as well.

Larry

26 de jul. de 2015

The purchase process was quick and easy . . . getting through the finance part of the transaction took hours of waiting, getting bumped by another salewhich resulted in more waiting. My salesman only offered an: I'm sorry, nothing I can do we got bumped by another deal.

Ismael Rojas

24 de jul. de 2015

It was a pleasure to work with Ken and Jerry. Both friendly and professional... Made the buying process smooth.

Greg S.

21 de jul. de 2015

We were out of town buyers. The salesman, Hoyt, made the experience pleasant and easy once we had the car picked out.

Chris F

13 de jul. de 2015

Rodger Lillily was an absolute pro. He was responsive throughout the purchase of our Sprinter van, and provided us with information and recommendations throughout the process. We appreciate that Rodger specializes in Sprinter vans and had very specific knowledge on the product accordingly.

K. Bratcher

12 de jul. de 2015

Good experience and liked working with Drew Ha. He made the purchasing experience easy and without high pressure. He was knowledgeable of the products, and helpful.

Ken and Jane Eberle

11 de jul. de 2015

Upon driving up to the Dealership, we were greeted by a friendly professional that was most interested in our need to replace a 10yr Escalade with a better option.David Rowe facilated our needs and made the exchange and purchase the most pleasant car purchase ever in our 65 yrs. Nothing got him flustered nor nothing made him pushy. David was always working to make a purchase work for us rather than work for him. Priceless. We consumated a beautiful purchase and feel grateful for all the time and attention he gave to our requests. We totally recommend to everyone to experience the warm professionism when considering a new Mercedes.

WandW Bernard

10 de jul. de 2015

This was the best buying experience we have ever had. Ken Long, the salesman, was waiting for us, because we called ahead, and he had everything waiting for us. Not once was there any pressure to do anything. Once we decided to purchase, Larry Dibble guided us through the process and actually made it fun to spend money! They both treated us with respect and made it an experience we will not forget. When the paperwork was finished (there is always paperwork!) the car we purchased was waiting for us and Ken offered to demo it. Overall, I would recommend Reno Mercedes to anyone looking for a car. And speaking of a car, my dreams have come true! I love my SLK350! Thanks to Ken and Larry!

Gary Nelson

4 de jul. de 2015

My wife and I bought a CLA 45 AMG recently and it was a very quick and easy process. Dave and Jim were great to work with on locating us the car as they did not have one in stock. They expedited the delivery that only took 5 days to get here. This is our fourth vehicle from Merecedes and it always a great experience!

Loveournewcar

4 de jul. de 2015

My son and I arrived just before closing time to look at vehicles, and we were welcomed by Jerry who graciously showed us a number of vehicles and took us for a test drive, without rushing us at all. He was extremely helpful, friendly, knowledgeable and professional, and made us feel as though we were valuable customers. We returned a few days later to purchase a vehicle, and once again received first class, efficient treatment from Jerry, Eric the manager, Mitch in finance and Javier. A great experience overall!

Michael Patterson

12 de jun. de 2015

Competition in the auto industry is ferocious. What matters to those of us who are on the customer side of the line is a dealer that markets a first-rate automobile; has integrity, knowledge and truthfulness; maintains communication; and demonstrates an honest desire to hold the customers unique needs over the bureaucratic convenience of the dealership. Such is Mercedes-Benz of Reno and sales associate Jim O'Brien.

John Talkington

29 de may. de 2015

The salesman, Ken Long, greeted me as soon as I walked onto the lot, on a weekend, and introduced himself. It was a good first impression. I have never owned a Mercedes before, but had looked at some of the specs for a ML 350 Bluetech online and noticed one for sale at the Reno dealership and was curious as to the type of ride it would be. Ken told me it sold the day before. He searched the entire lot and inventory, but there was not another diesel 350 to be found, but he did manage to get me a test drive. He went online to search and we identified two potential candidates, one viable, so he printed out the build sheet for me. I took the sheet and told him I needed some time to do my homework and then left the dealership. The following weekend I made an appointment and returned to meet with Ken. It was raining. We went online again and found the same vehicle from the prior weekend, but I was not yet comfortable without being able to see the vehicle. I asked what ML 350s were on the lot with gasoline engines. We went out in the rain and walked the entire lot. Near the back of the lot we walked past a lunar blue ML 350 and I asked if it was for sale. I remembered my wife commenting to me how much she liked the dark blue color. The next thing I knew, we were test driving it. We returned and I started talking price and we reached an agreement. Simple, straightforward, professional, no pressure, almost as if we were doing business on the golf course and had known each other for years. Ken Long makes car salesmen look good. He is a consummate professional, never in your face or high pressure, but there when you need him, and will do everything he can to get you what you want and answer questions. He has done two follow-up calls in the week since we bought the car, just to check on us. Every representative I encountered at the Reno dealership was courteous, helpful and answered all my questions. Robert Mitchel (Mitch), the financial services director, was quite helpful and pleasant during the paperwork phase of the transaction. Scott Callister, the sales manager, made a point of introducing himself to me and my wife during our visit and offering his assistance. But beyond that, I felt like they were a family who respect each other and work well together and we were all at their family outing. It was Memorial Day weekend and their service director, Kwanny Woo, was cooking burgers and dogs on the grill. Overall, it was a very pleasant and enjoyable experience.

Hannah

26 de may. de 2015

Dave makes car buying feel cooperative, not combative.

Raquel Mirmesdagh

26 de may. de 2015

Jerry at Mercedes Benz of Reno is such a pleasant gentleman to work with. He madethe buying experience for us very easy.

Tony and Janeene

24 de may. de 2015

It was time to replace our 2006 ML 500. We purchased our fourth ML because we are impressed how it performs in the mountain weather conditions and beyond. Joe, Bryan, Hoyt and Javier were exceptional in the information they provided. They remember us like family every time we walk in.

Jan R

24 de may. de 2015

Hoyt is great to work with! The entire staff was wonderful and my new 2015 is beyond what I expected! This is the third vehicle purchased by my family from Hoyt and the staff at Mercedes-Benz of Reno

Steve Z

23 de may. de 2015

Salesman Drew Ha helped me purchase a great certified pre owned car over the internet. Drew answered all my questions, sent me a video and arranged for the deal over the internet and phone. He picked me up at the train station and everything went smooth with no suprises. The car, the financing and everything was exactly as agreed on. It was a pleasure working with Drew and the rest of the staff at Mercedes-Benz of Reno.

Charlene Ritter

22 de may. de 2015

I would recommend Mercedes Benz of Reno to anyone interested in buying a beautiful classy car. My salesman Chad Sellers is fantastic to work with, from the first time I ventured onto the sales floor while my current car at the time was being serviced, to when I bought my new car was around 3 months give or take. Chad was always there for any question I had, always prompt to get back to me, I had my dream car in my mind and he didn't stop working for me until he found my car and it was even better than my dream. I would buy another car from Chad in a heartbeat and will definitely recommend him. He has even helped me with things after my purchase, which makes big points with me...not making me feel that well you bought the car I no longer have to be there for you. Quite the opposite. This is my second Mercedes and have nothing but positive things to say about this dealership from the finance department, Sales, Service and the gentleman who drives me around when my car is in for a service. The staff at Reno Mercedes are the Best.

Alyssa Tye

21 de may. de 2015

Ken Long at MB Reno helped us find the perfect car that fit for us and our budget. He was able to have it transferred and had everything ready to go when it arrived at the dealership. He made everything super simple for us and made getting our Mercedes a really fun experience! I HIGHLY recommend going to MB Reno and working with Ken. The entire staff there is also amazing!

The Brewing Lair

18 de may. de 2015

We ordered our new 4x sprinter a year ago when we heard they were hitting the streets in the U.S. Rodger our sales guy was great at keeping us informed. He helped us through the options process and let us know accurately when it would arrive.

Alma b

18 de may. de 2015

I love my cadillac it was easy transation buy my car

Bobby Anderson

18 de may. de 2015

Purchasing my 2014 E350 from MB of Reno was a great experience. The salesman Ken Payne was very professional and courteous. He is very knowledge about the MB enterprise and he is passionate about his job as well as his customers. I will continue to come back to MB of Reno.

M. Walsh

12 de may. de 2015

Working with the dealership was a pleasant buying experience. I ordered a new car and received it about 3 weeks earlier than expected. They were upfront with everything plus provided me with an excellent price including paying off my lease early and picking up my excess mileage.I've used the dealership for service since we moved here and this is the first time that I purchased a vehicle from them. I will continue to purchase future vehicles from them in addition to having my vehicles serviced by them.

Patricia Settember

7 de may. de 2015

Mercedes Ben of Reno is a class dealership. Taking care of each client with personal care is their goal and they do it every time. Have bought several cars from them and have always been satisfied both with the sale and the follow up service. When you walk in there is a warm, personal welcome. Important!

Jim Novak

1 de may. de 2015

This is the finest dealership I have ever done business with. My sales consultant, Dave Rowe is outstanding. He not only makes the purchase process great, but he keeps in contact after the sale. It's like dealing with a close family member. The service provided by Joe Castleberry after purchasing a Mercedes is always excellent and Laurie in parts is always there to help me with my parts, tires, and accessories needs.

Al Babb

1 de may. de 2015

Outstanding personal service and beautiful cars! No heavy pressure just a comfortable experience whether it is sales, finance or service.

Theger

29 de abr. de 2015

After selecting your car, there are three financial considerations. Price of car, price of financing, price of extended service.. All all three areas of interest, MBZ of Reno is head and shoulders above the competition. No doubt about it. If you leave sales or service without a grin on your face , more then likely it's on you !

Ryan

8 de abr. de 2014

Led me on like they would sell me a car but then was told only Reno Connected people will they sell to. Don't let them waste your time with false statements and bate and switch tactics.

ken

30 de mar. de 2014

salesperson got back to me three times, good job if the auto had all the options I wanted I would have gone to Reno

Jaxcado

25 de jun. de 2012

This was the best car purchase experience I have EVER had in my lifetime! Jon made ALL the difference. He was very professional, worked very hard on my deal and never gave up even though I was purchasing a used vehicle and not one of the big priced ones. I felt very satisfied in the end! I would recommend this Salesman to everyone I come in contact with!

kklslsl

23 de jun. de 2012

Jon was very helpful and knowledgable. It wasn't a stressful experience like at other dealerships. Attentive service and friendly staff members. I would recommend this Jon and this dealership to others.

William

17 de jun. de 2012

From: Bill Long [mailto:deleted for privacy] Sent: Sunday, June 17, 2012 8:42 AM To: Sandra Regalado Subject: Re: REVIEWS Hi Sandy, I am traveling, but want to cast my vote for you in your sales program. You certainly were most instrumental in my completion of getting the new Mercedes. Your professionalism, coupled with your personal presentation, makes you number 1 in my opinion. Best of luck, Bill

ginacords

17 de jun. de 2012

Treated with kindness and respect. Atmosphere very pleasant, kept informed about process. Everybody we dealt with was pleasant and not pushy. Have had a competitor luxury car before and was always unhappy in their building.

jselvick

17 de jun. de 2012

Quick and HONEST negotiation for the car. That is all I wanted and was treated with respect. I would and have recommended people to this sale s person and dealership.

ske000

16 de jun. de 2012

The negotiations were conducted via Internet and telephone including valuing my trade in. The car was ready when i arrived. Sandy took me for a test drive and explained the nuances of the car. She was professional and pleasant throughout the process and did her best to speed it along. This was a relatively easy transaction considering I live 500 miles away.

Pkmr

16 de jun. de 2012

Sandra was excellent in helping me buy a car over the phone. Her follow through was outstanding & she held the car for me for 2 months until I returned to the mainland. I would highly recommend her to anyone for her professionalism & fun attitude.

christine duggins

14 de jun. de 2012

A friend of mine recommended Jon at Mercedes Benz of Reno. I needed to buy a car but the thought of going to a dealership seemed quite ominous to me, especially a Mercedes dealer! My friend assured me they also had a great selection of used cars and that Jon was a "regular" person just like us. Well she was wrong. Jon was exceptiolnal. He really made me feel at ease. He more than understood all my fears and concerns and addressed them in a caring, professional manner. While I was not able to purchase a vehilce that day, I know Jon is keeping an eye out for "just the right one" to fit all my needs and I don't need to worry or to look any further. It's like having my own guardian angel. So naturally, I give Jon and Mercedes-Benz of Reno the highest ratings possible and I will be telling everyone I know who is even thinking about buying a car to go see Jon Dietmeier!

Glenda Gryder

14 de jun. de 2012

Jon was very friendly and professional and very helpful and knowledgeable. He appeared to be genuinely interested in my needs. When I am to the point that I can purchase a car in the near future, I will definitely go to Jon for the purchase.

mflompa

13 de jun. de 2012

Sandra was an amazing salesperson! She listened to me when I told her what I was looking for and helped me find the perfect car!

hhuntsberry

9 de jun. de 2012

Had a great experience with Jon and this dealership. Loving the new car and would highly recommend to a freind or co worker to visit this dealership.

RENO_GRANNY

4 de jun. de 2012

I FOUND THE STAFF AND SERVICES TO BE OUTSTANDING. EVERYONE WAS HELPFUL, FRIENDLY, KNOWLEDGEABLE AND COURTEOUS. I HAVE REFERRED MANY FRIENDS AND CONTACTS TO MB RENO.

Robert Shereck

2 de jun. de 2012

Jon is an exceptional customer facing sales person. He listened and got every concern that I had. he made working with him a joy and have told several people about the way he treated me.Great work Jon.

Candi Peek

2 de jun. de 2012

Jon our sales person was great! He showed me all the bells and whistles on the car and followed up several times.I will be back in 2-3 years to buy another Mercedes.

slimjim

5 de may. de 2012

Very Professional-Sales and pertinent Questions about the vehicle-such as options and Condition.

bkaudjdrm

9 de mar. de 2012

These guys are DISHONEST!!! Do yourself a favor dont buy a vehicle from them and certainly do not have them service your vehicle. The General Manager and Service Manager & several of the sales staff are about ripping off people and smiling in your face. I purchased a certified $72000.00 Mercedes from them in 2008 and is the biggest piece of garbage, I have ever owned. In the shop every 4-8 week for major repairs that cost between 1200-8000 dollars every time in there. Then they tell you 3-4 days for repair and takes 8. The last visit to them upon picking up the car, it would not even start after them so called fixing the issue it alledgedly had. One of Many!!! Then of course here comes the check engine light after driving it 2 blocks. I guarantee that they rig the cars to default so that they can scam on people in charging for more repairs. I do have to say that Frank Casey is the only employee they have who I believe is honest.That pig General Manager Eric Lackshin, with his cohert Kwanny Woo, is about as crooked as they come. I know that others have had similar experiences with this dealership. My family even knows a past service technician who worked for them and filled us in about how they do business. Believe me, it's not positive. Do yourself a favor, if your looking for a Mercedes, Used Car or need repairs, GO SOMEWHERE ELSE AND SAVE YOURSELF THE HORRIBLE EXPERIENCE OF DOING ANY BUSINESS WITH THEM. YOU WILL BE GLAD YOU DID!!!!!!!!

lednuz

17 de feb. de 2012

The salesman was friendly, knowledgeable and efficient. The dealership worked with me on my trade in and I felt that it was a fair deal.

yobobbyb

26 de ago. de 2011

Just be careful to double check that what they tell you about the car is indeed true. The price was good but I was mislead regarding content. Several times. I finally had to get on my hands and knees to learn the truth about the vehicle. Deposit made, money in hand.... and I walked. i suggest an independent evaluation of any used vehicle. The rep knew my concerns but told me what I wanted to hear, not what was real. As the issue revolved around tire age and reliability on a high performance car, I left feeling that they were willing to risk my future well being for a sale.

Filedoc

4 de feb. de 2011

Unscrupulous service department. The epitome of a dealer service shop in that they quote one price and then your stuck with a bill for something completely different. Yes they called me about the additional charges for wiper blades and air filters, but when I got the bill I found out that their $200 service did not cover the cost of oil, windshield washer fluid, and something called combination... Combination what!? What I got from Mercedes Benz of Reno was a clean car and a $60-100 service anywhere else for $600. I will never return and I will never buy another Mercedes because of my experience with this dealership. Stick with BMW or Audi if you want German luxury.

ZarathustraX

23 de ago. de 2005

Two different departments. Sales and Service. I will rate both.1. SERVICE DEPT.. Absolutely incredible. Mind-blowing, even. The work they do is perfection. They have computers and equipment that are state of the art. They are very professional. And get this. I left my lights on one night, and the battery went dead. I needed to find out my re-activation code for my stereo. I call them up, tell them my problem. They say please hold. 15 seconds later they come back, "I'm so sorry you had to wait, your reactivation code is 9457." And get this. I hadn't even bought the car from them. My car went in their computer after one service job and they can do that for me. Wow.When you get your car back it has been washed REALLY well. Better than the place I pay $21 a wash for. You pay a little more here, but you know you are getting excellence, peace of mind, and no BS. Best service dept. I've ever seen.2. SALES DEPARTMENT. In this respect I'm a little disappointed. The salesmen have that typical look in the eye, judging you, trying to see if you're a sucker, ready to tell you bullshit to get a sale, you know what I'm talking about. They are trying to pretend they are a cut above other car salesmen, and they do a LITTLE bit better job of being classy. Not quite as bad as the used car dealer, but come on, this is Mercedes Benz. They are trying APPEAR to be classy, caring, professional, no hassle kind of people. But the only way to pull off that appearance is to GENUINELY be it, not just try to appear that way. I'd expect them to be at least as classy as the BMW dealer in town, but they aren't. But you can cut through the BS, haggle smart, and still buy a new car from them... if you're savvy.Anyway, the Service Department is world class.