JENNCOSTON

18 de nov. de 2016

"Jack Manikoth" gave me a (1) Complimentary Cleaning (2) Temporary License Plate (3) Installed my New License Plate Frame(4) Some Discount. He listened well to my needs during my appointment. He is professional, respectful and the most coolest Assistant Service Manager I ever met

nchan51014

17 de nov. de 2016

The entire process to service my GLA 250 4matic from appointment start to pick up finish was at my convenience with a reasonable efficiency wait time and offered of a comfortable customer wait area serving coffee etc.....Excellent!!

FRANCIEAXTELL

17 de nov. de 2016

I was so happy that AAA approved my windshield being replaced at Von Housen. AAA said that their fee is actually in line with the Glass Companies they refer their members to. I was able to get Authentic Stickers put back on my car's windshield.

DANDI0

16 de nov. de 2016

My car had major damage from tree rats, My car had to be returned because more damage became apparent . Jason provided me a car and returned my beautiful car back to me after 10 days. I would recommend Mercedes-Benz of Sacramento to any friends for a wonderful relationship with my dealership.

ASCHENJR

16 de nov. de 2016

The staff was very helpful in performing my annual service while I was up for warranty work as it saved me a trip from the East Bay.The service department is attentive and tries hard but I think the replacement air foil on the truck of my E350 2016 is still not quite right. It stills rocks back and forth.Art ChenEl Cerrito, CA

ALFREDDCURTIS

15 de nov. de 2016

Seamless with no problems end to end preferred provider will continue to do business with only at this location for my Benz. Efrain was great!

KNADONE

12 de nov. de 2016

I bought a 02 sensor from Benz and still have code coming popping up. They gave me a bad part and wanted me to pay for the diagnosis. And then told me it's another 02 sensor. I took my car else where replace 02 sensor that they said that was bad. Still have a problem. I'm very disappointed with the service. They lied to me made me pay them for wrong diagnosed.

REGIHAMEL7960

12 de nov. de 2016

Car was serviced and seems to be running well. There was a leak drip when I left the garage a couple of days ago; the line ran right in the middle of the car. I got out and smelled it to see whether it was oil, but it was odourless. Have not noticed this problem again since and hope all is okay.

twinggary

12 de nov. de 2016

Hard working, focused and always available when needed. European delivery required additional communication and effort on their part.I would certainly recommend their services for a European delivery.

ANNHAVERKAMP

9 de nov. de 2016

I took my car in due to an issue with the rear hatch not closing completely. Efrain Vasquez was my Service Advisor. It's my first time meeting with him and I was very happy with his level of service, personal attention, willingness to use the service coupon, etc. Will definitely ask for him in the future. However, the latch was not completely fixed and I have to return this week for another appointment.

GASTONVA-C

9 de nov. de 2016

Michael Gallagher great assistant service manager, very patient, good listener and if he can't answer a question he seeks out the correct information. My merz had several problems and required parts but was finished in the time promised. It runs great now.G Whitten

JOHNPATELLA

8 de nov. de 2016

Perfect! I don't need to be told how many words I have to submit for survey to be completed. There is nothing wrong with brevity!

peterwertz

8 de nov. de 2016

I highly value Loren Wilson. He is a man of his word and I appreciate his help to buy our first Mercedes. I will be a repeat buyer or Loren. Keep this guy around he is a huge asset!

Wilson

7 de nov. de 2016

I called the Sacramento dealer to make an appt to look at used MB. When I got into the dealer the person I talked to refer me to one of his associates w/c is ok. I looked at 3 cars and test drive 2 and purchased the 2016 c300 with low miles. The car needs to be service and cleaned before I get them. So we waited about a week when they call us to pick it up. We went there on Sat , when we were there the navigation we ordered not ready and some other accessories not ready. We ask them we could have waited for them to have everything ok before getting the car, as we are so busy to take time off to pick up the car. The reason they give is the person responsible for ordering did not order them. They are very unorganized and makes me feel like they just want the commission from sales and after that you are on your own and whatever happens it's someone else fault . After about 5 days they call us for the navigation , my wife went to get it installed then the extra car keys and manuals not ready yet. It's been 10 days since the navigation got installed and no one else called us for the keys and manual. And it's been about 3 weeks or so since we signed for the car and paid it off. I'm writing this because I don't want this to happen to other customers and I believe MB is a great car and customer service should be great. We owned BMWs for many years and never had a bad experience.Honestly because the the bad customer service, regardless of how good the car is I rather have my money back and get the usual BMWs .

Mercedes

7 de nov. de 2016

I havent responded because I am irritated with the mechanic service for my last visit. My new brake pads and rotors did not feel new like usual. I also asked that they check my tire pressure and that was not done. The left rear light has been a problem and a few years ago they replaced the socket. So I already paid for this service which did not fix the problem. It is still a problem and so they did not fix it right. They continually replace the light bulb and charge me for it; and that is not the issue. Its the socket. It still is out every so often and I do not have time to drive there and have it checked when the light is on the dashboard indicating it is not working. Jason is not there on Saturdays for me to come in when its a little more convenient for me to drop in when the light is on. This is very frustrating for me. And do not want to ever be charged for a light bulb again!The mechanic seems to be the issue not the Service Rep who just listens to me and tells me when my car is ready.I have been going to this dealership since 12-1989.

Retired teacher

6 de nov. de 2016

Service reps were immediately available to me, even when 4 other cars had pulled in as well. Jack was knowledgeable and supportive. He explained the length of time and breadth of service appropriately, He arranged for shuttle service when I dropped off my car, and when it was ready for me to pick it up. Efficiency was the keynote.

maximov2005

4 de nov. de 2016

We were provided with very good and pleasant service by Sprinter dealer representative......Every aspect of the sale and the contract was explained by dealer rep.. We will recommend this dealer to our friends. I personally will use this dealership for future purchases.....Well done...Thank you

CHARMLEE

3 de nov. de 2016

I brought my car in for an issue I was having. They couldn't identify what the cause was and recommended different repairs that would "hopefully" fix the problem. I had to bring my car in twice and ended up spending $1600 for "repairs" that didn't resolve the issue. I attempted to contact the staff I worked with since my last visit to let them know the issue still existed. I still haven't heard back 5+ months later.

ASCHENJR

3 de nov. de 2016

attentive to your concerns, great service. appointment times were convenient and appointments kept. I am awaiting a part from Germany to that the service can be completed.

EWONSON

3 de nov. de 2016

This was my first visit to this location and not only was I impressed with the speed and commitment to price quote, but they have a Starbucks in the spacious waiting area! Lot's of tables and chairs for working or reading.

AMG916

2 de nov. de 2016

Outstanding service- I always know my car is serviced by the most experienced tech with a great knowledge base. The service advisors explain service & accurate estimates so no surprises. Thank you!

warrenl01

1 de nov. de 2016

i was fine with the service , but having a black car, they left it out in a mild rain that caused spots all over the car, and I feel that they could have took it back and washed it, since it was a full day after that i came and got it.

nijhen02

29 de oct. de 2016

Very professional staff, highly recommend. Nice waiting area with coffee available. Compared to other dealerships, I have found this facility to be more pleasant and helpful.

RDAVIS1448

29 de oct. de 2016

Called due to dead battery and mobile unit came to change battery in quality time. Service person was very knowledgeable and asked if any questions or if he could help with anything else as he reset the computer system in the car.

talbotts

28 de oct. de 2016

I was supposed to be called when the part arrived, and I wasn't. After I called and learned at the park had been there for several days, I was contacted to make a service appointment. The person making the appointment told me they need my car for the day when in fact it ended up being there almost 2 full days.

tcf1297

26 de oct. de 2016

I worked with Loren Wilson on this purchase and he did an excellent job. I got great price and everything went exactly as I planned. I would recommend Loren to anyone who is interested in a MBZ Sprinter.

ecruz168

26 de oct. de 2016

Loren and Austin are very professional and knowledgeable of what they do. Mechanic - job well done as well. We'll see you for the next service!

Demis Roussos

26 de oct. de 2016

Hi Sean, I want to thank you for the great customer service i receive every time i go to the dealership. You always meet my expectations.

DIASJJD

24 de oct. de 2016

The lounge was neat clean and there were complimentary beverages as well as snacks for sell. The personnel were friendly and helpful from the beginning. I did not however have my question answered about a (no paint) dent repair I paid for when I purchased the vehicle. I will call the dealer for more information.Thank you.

tcdreyer

24 de oct. de 2016

Professional and responsive. Would recommend this dealership. We own three Mercedes (plus others) and have always been treated with great respect. The recent purchase was a used one for our daughter and we are all extremely happy.

DOUGLAS56

22 de oct. de 2016

Took my car in for an annual oil change. It took over 4 hrs waiting time. If i didnt escalate about my car i dont know how much longer i have to wait. Poor services. Maybe oil change lowest priority

KADERELMO

21 de oct. de 2016

price was resonable . Michael Ga is the best waiting room and coffee and free drinks was good The phone service was excellent .Get my car clean and fixed

nannini51

20 de oct. de 2016

I took my car into Von Housen Mercedes dealership in Sacramento for one of my yearly prepaid servicies on my GLK. It was done in record time, and I really liked Austin, my new contact. He was extremely kind and very knowledgeable. Thank you! I am happy! Debbie Nannini

dcummings73

18 de oct. de 2016

The service at the dealership matches the luxury car purchase. The professional service team ensures that no only is the proper maintenance ensured, you the customer are treated like royalty. Every aspect is explained and you receive your vehicle in pristine condition. Exemplary dealership!

DROBERTSON2

16 de oct. de 2016

Took 4 days to get an appointment upon arrival they still take 45 minutes to attend to you, watching the service agent squandering time.When they Finally attended to me they didn't have the loaner that I requested.This is my second visit to this dealership this month and In general thy just don't seem to care. The waiting lobby area was dirty and the whole experience falls far short of other dealership I have dealt with in the past. I will drive the 80 miles to get my car serviced at a real dealership in the bay if I can because this place is the worst.

SOLIDAYJ

14 de oct. de 2016

Came to Mercedes-Benz sacramento to have my clk 320 looked at. The car was making a minor rattling noise on and off. They told me I would need an entirely new catalytic convertor which would cost about 3000. I knew that they were xxxxxxxxxxxx me. I did not need a new catalytic convertor, my current catalytic convertor just needed a bolt to be tightened. Which they must have done because the car has since stopped rattaling. Service took all day. 6 hours!! And cost me 180 for them to come up with a phony diagnosis. Couldn't they have at least changed my oil!? And to top it all off they came up with every minor little thing that I "should" replace even down to the xxxx windshield wiper. Thanks but no thanks. Should have went to a local shop and got my car on a lift in under 30 mins with a real diagnosis for under 50 bucks. This dealership is terrible in every way.

sarv75

14 de oct. de 2016

John Liu was the reason we stayed at your dealership. We were not intending to purchase a car that particular day, we were just looking. About two or three sales representatives passed us by and didn't give us a second look to see if we wanted to purchase or not. We were going to walk off the lot until John Liu approached and ask if he could help us really friendly and courteous. He took care of our needs with follow up calls, that was a plus. Ahmad Aldarwish has excellent customer service.

psalmeu

13 de oct. de 2016

I've been in customer service for over 35 plus years and excellent customer service and people oriented is something I take note when doing business.

SAJIMAL72

12 de oct. de 2016

I work with Jason Harber as my service advisor. He is really helpful and knowledgeable. He took care of couple of problems I had with my 2014 E class in timely manner. Very happy.

rbbbikers

12 de oct. de 2016

very warm and friendly from the moment I exited my car. Took care of my needs quickly. Offered me a loaner while my car was being worked on.

MUIQBAL97

12 de oct. de 2016

The shop floorman ken is super rude the guy that actually listened was my service rep jack he's really nice and ready to help he gets 5stars ken gets -5stars

dmchenry

12 de oct. de 2016

The salesperson was very knowledgeable and if they didn't have an answer the found it for me. The financing was easy and painless. I would definitely recommend this dealership.

dwieseinteriors

11 de oct. de 2016

Tristan Regnani, the Sales Rep we worked with was very professional as were all Von Hausen personal that we came in contact with. We were treated well.

marneykyle

11 de oct. de 2016

The buying experience was easy by Mercedes Sacramento. I live out of town and they had my vehicle delivered to my office. Great job Victoria!

amarbir.kaur

11 de oct. de 2016

I had a very Good experience at the Mercedes dealership. The salesman Eric Johnson and others were very helpful. We were treated with respect. Our questions were fully answered. Me and my wife are fully satisfied.

JABER_ANSARY

9 de oct. de 2016

3 time visited Mercedes Benz of Sacramento and left there with very friendly and excellent customer service. I really appreciate Mr. Michael Gallagher, Mr, Kerry Saunders & Mr. Jack Manikoth. you guys are 5 plus stars.

Alan

8 de oct. de 2016

It was a great experience over there. Dealers treat me well and answer all patiently. Moreover, even after purchasing vehicle, they still answer all my questions about the vehicle.

SLOEMOSHUN

8 de oct. de 2016

Treated like royalty!!!!!! Soon as I pulled up someone came to me and asked how can they help me. After my service was done I can't remember if his name is Jack or Jason but he show me how to use all the features in the car.

RVERRETT

7 de oct. de 2016

I had to bring it back twice for the same concerns and got charged twice .The service advisor doesn't return my calls on a oil I have after the last repairs where done.

TAMIMIDTOWN

6 de oct. de 2016

Austin was the BEST EVER and VERY POLITE not like me...ha ha....You guys are the best!~~~Tami & Peter Anderson*We will be back soon for a new car I hope?

EMMANUEL_RUIZ

6 de oct. de 2016

Jack is very efficient and accommodating. He got me in and out of the dealership on time. The faculty is very clean and with free coffee it's all set.

Mohammed

5 de oct. de 2016

When you see the phrase " The Best-OR Nothing " you can be assured it means the way customers are treated by the Sales and Service people at Mercedes-Benz, of Sacramento. Especially John Liu & Eric Johnson.

phelanland

4 de oct. de 2016

After receiving the news that my ML350 was totaled, I had to suddenly contemplate a new vehicle. Craig kindly greeted us near closing time to take us on several test drives. I wasn't ready to make a decision, so we returned a week later to check out my options again. I was indecisive about another SUV or a sedan and then once I decided on a sedan, which model. Craig was very patient and after several more test drives, guided us to what we really wanted, a S550. Craig also helped us figure out the best lease to fit our needs. He found a model that had all of the amenities that were important to us and traveled on his day off to pick it up and deliver it to us personally. He then scheduled time to review the vehicle operations. Craig was helpful, knowledgeable and very kind throughout the process. We are very happy with the vehicle!

troynicholas92

1 de oct. de 2016

The employees were friendly and informative. I came out of the dealership happy with my purchase. Thought I got a decent price for the car.

Monterey

1 de oct. de 2016

We recently took our E350 in for some warranty work and the entire experience was incredible. From the moment we pulled in and were greeted outside to sitting down with Hope and going over the work order, everything was extremely smooth, courteous, and very professional. Hope went over what we could expect, how long it would take, and even provided us with a great Mercedes-Benz loaner car for our use while ours was in the shop. Hope kept in touch with us while our car was being serviced, letting us know the progress of the repairs. When we picked up the car, it had been hand washed and was waiting for us in the service area. I signed the papers and was back on the road in under 5 minutes. MB of Sacramento has set the bar pretty high for it's level of service, we were very impressed and wouldn't hesitate to bring it back!

keith2byoung2000

1 de oct. de 2016

After talking to other folks who dealt with the Mercedes dealerships I was presently surprised by the extra service that was given. The team was very nice with great customer service skills. The atmosphere was inviting and that alone helped with me to purchase my vehicle for the Sacramento store. The sales rep Craig was outstanding so thank you and I can honesty say that you have a customer for life

tcdreyer

1 de oct. de 2016

Our sales rep, Tristan, made our experience enjoyable. He is friendly, knows his products, and honest, This is our third currently owned Mercedes-Benz auto and are very satisfied.

EDAUZCHAN

30 de sep. de 2016

People here are friendly and accommodating. Everyone is attentive and pleasant to worth with every experience. I'm impressed with just seeing a cafe area for the customers upon arrival. Drinks are offered as if being a guest in someone's home.

allenpowers

29 de sep. de 2016

The over all experience was wonderful. I was looking for a Red SLK350 but they were able to locate the SLK300 within the hour and I was satisfied with that. Looks great beautiful color.

KATYHUELE

29 de sep. de 2016

My husband and I (Katy) are always proud when we come to your place. However at this particular service, we were not happy and might not coming back for this type of service.We paid $255 for the detail wash that included the polish/wax outside of my car. He is a nice and helpful person to deal with, He did a good job on waxing the car. On the date he called me to let me know the car was ready for pick up, but I told him I had no one available to drop me off and told him to keep the car for me until the next day. The next day, I texted him that I would come around 11:30 am to pick up my car and he was okay with the time. I was excited to see the new look of my car.When I came he took me to the back parking lot near the shop. I almost could not recognize my car. It was all covered with dust. I was so disappointed at first and thought it might be my fault because I did not pick up the car on time.I tried to use my finger to wipe a little dust but because the car just had new wax on it, the dust even sticked harder and when I got home, the dust was still there. The dust even got deep down into the windows doors so when I roll the windows up and down, there was more dust coming out. This was bother me every time I looked at my car and on the next day I had to wash my car.But to tell the truth, he did a good job on waxing outside and the floor inside the car.I think this is not a big deal but the big deal is your customer's satisfaction. Are we happy with what we paid? Are we happy with the finished product? Are we coming back?I'm sorry for a long story but I hope this will help improving your customer's service.I have no problem with Austin Chao. He's a nice guys. We still can have him on our future visits.Thank you

ZSHELL2000

28 de sep. de 2016

This is my third Mercedes Benz in two different states and this has been the best experience hands down, which is saying something! They having been first rate in dealing with a screw in the tire without an appointment and on another occasion found a problem another dealership had missed- This is the kind of service that creates brand loyalty

c.sanchez_2

28 de sep. de 2016

I was regretting the idea of having to go through the process of purchasing a vehicle, and only stopped at Van Housen Mercedes Benz in Sacramento as they were on my way home. From beginning to end, the entire staff was a pleasure to work with.

kelly.isaacs

26 de sep. de 2016

I bought my car a few months ago used and wasn't sure if I was having a problem or not. I called my sales team and they did all the leg work and solved my problem immediately

DEONSHORTZ

24 de sep. de 2016

It failed so was repaired under warranty and worked when picked up. No reason to check it till today and it is a feeble spray. Now will have the inconvenience to repeat the whole process.

LINDABFLY

23 de sep. de 2016

First year Roadtrek RS owner. Appreciate the pre-trip inspection which allows me to depart with confidence. Bonus: They WASHED it! Thank you! Sometimes difficult to reach Austin by phone.

cfar83

23 de sep. de 2016

Everybody is always very nice, I appreciate the fact that you call me to know my opinion about the service. I am very happy with Mercedes Benz.

blackdawg007

21 de sep. de 2016

Excellent car buying experience is how I would describe my purchase from Sacramento Mercedes. They were professional and knowledgeable. Thanks again because I really love my new car.

Mercedes

20 de sep. de 2016

Jason is good but you need more Loaner Cars when people need them 'tis is your biggest downfall!! That is your worst customer service skill not having enough cars available.

psychMD

19 de sep. de 2016

Awesome service provided by Robby! The best car experience for me since 1978 when I bought my first car. Smooth and low pressure! Robby followed up to make sure all was well!

C63

19 de sep. de 2016

We started out with a few bumps in the road, but at the end of the day the dealership came through and made it right.

M.MENGELKOCH

15 de sep. de 2016

My second to last experience was horrible. I was faced with a dishonest service writer and a dishonest mechanic. They called me mid day to tell me my transfer case need new seals. I told the guy that my garage floor was pristine. I then went in to look at it on the rack. No seals were leaking. I filed a grievance with customer service, who was great. Promised a nice loaner next time. Well, needless to say, my little GLK350 still has no leaks one year and 11k miles later. That's all fine, except I noticed the dishonest service writer is still there. He would not even look at me this time. I think I had Jason Harber this time. He was AWESOME.

JUSTGIGI1

13 de sep. de 2016

This is not a reflection of Efrain Vasquez, but of the Mbz experience as a whole. My vehicle was returned to me 3 times with the issue not fixed. I take excellent care of my vehicles, clean, detailed and mechanically sound. Each time the vehicle was returned to me the vehicle had black oil on the door pulls, the driver door (where they used their feet to open the door i'm speculating) the steering wheel, the gear shifter etc. I took photos each time. Is there no one that inspects the vehicle when returning to the customer. I have always had MBZ, and only use MBZ dealerships, but since moving to Sacramento it seems that this dealer has limited quality control. When living in El Dorado hills, I was always impressed with the level of customer service and my Service Writer Daniel, he made sure not only that my vehicles were mechanically sound but returned to me in the condition that it arrived and sometimes even better, which is difficult to do in my case. I think that the service writer can gauge the level of customer service that each individual expects by the history of repairs and customer interaction, it seems these cues are not on anyones radar at MBZ of Sacramento. It is indeed a shame that the level of customer service for the MBZ brand has been so diluted. These latest experiences from May 2016 to August 2016 were challenging, ultimately after having my vehicle for a few months trouble shooting, after thousands of my dollars later, my car is fixed. Efrain was communicative through out the process and polite, however ultimately I will be looking for another place to take my business and dollars and loyality.

elgjrdds

11 de sep. de 2016

Jerrod, and his parts department team, stayed late to resolve my issue and they even saved me almost $200.00! I live in Yuba City so it is difficult to get to the dealership before closing. I called ahead and Jerrod said that he would wait for me. When I arrived, he had already resolved my issue.

seoulchick7

10 de sep. de 2016

During routine service asked them to chk brakes and scratches on hub caps. Brakes still squeal and scratches remain. Received call back from service center told him of my concern and still no follow thru.

kmrj704

10 de sep. de 2016

First, during the purchase of our car, the service was amazing. That's where it ended. We brought the car back twice for our Cila Jet (spell?) service - and its still not good enough for the $1800. The initial service they had my car for the day, and I had a loaner. When I took the loaner, I was told to 'just bring it back with the same amount of gas'. I did. But, the real disappointment came when a week after we bought the car, the check engine light came on. The service department was able to get us in quickly, and they did a great job with the car. When I received my loaner vehicle, I was told to 'just bring it back with the same amount of gas', which I do not have an issue with. Upon receipt of my loaner vehicle, the gas indicated less than 1/4 of a tank, so I just immediately went and filled it up knowing that my car would take a few days. When I returned the loaner, there was almost 1/2 tank of gas. The following morning, I checked my bank account, and there was a $30 charge from Mercedes. Not fully understanding why, I called. It was explained that they had changed their loaner policy to charge customers $10 per day for gas due to past customers putting the wrong type of gas and damaging the engines. I explained that I was not told this, and the young lady stated they would return my $30. That was several weeks ago, and no return has been made to my account. Although I understand the need for the $10 a day charge, and frankly, it would save me the time from having to fill it up prior to returning it. However, they failed at explaining this to me, as well as lent me a vehicle whose gas tank did not have enough fuel to get me home, let alone back to work. If they are to charge this fee, they need to understand they must lend vehicles with a full tank, AND allow customers to return for more gas/fuel as needed.Sad, but I won't return to the Sacramento Mercedes service department again....seems to be a small thing, but just the dishonesty turns me off.

Amar

9 de sep. de 2016

The service and care that Jack Manikoth provides is an exceptional plus. We have been coming to Mercedes Service Center for quite sometime but have never received an exceptional plus service till Jack took care of us. He is an individual that always has a smile across his face and responds to messages promptly. He is very Customer service oriented and we love working with him.

K_JENSEN6

3 de sep. de 2016

The service and management departments at this MB location are excellent and timely communicators, answering all questions promptly and completely via text, email and phone.

gray58149

2 de sep. de 2016

I recently had to bring my car in because the left parking lamp indicator would come on and remain on when car is running. The repair told only an hour and the car was washed for me. All the Reps and workers are very friendly and courteous. Thank you for your prompt attention.

nchan51014

2 de sep. de 2016

I received very prompt service to evaluate the right front tire to determine repair or replacement. Jack was very courteous. A replacement tire service was completed which included a multipoint check. My GLA 250W4 was waiting for me looking very clean in side and out.

AMG916

2 de sep. de 2016

Service advisor Jack is one of the business. Had a intermittent problem which usually a nightmare for a car owner since it never acts up when it's at the dealership. They did an awesome job diagnosing the problem. Great techs & great service advisor.

THEREINHARDTS

30 de ago. de 2016

I am not happy with my service. The strut on my gl was replaced and is creating a noise. 3 rd trip in to fix and they are now telling me it is normal. I know that it is not. The car even lowers often when I come to a stop. This was an indicator that something was wrong the first time the Strut was replaced. (Which lasted less than 2 yrs). This is my 3rd strut on a 5 run old car with 65k miles. I plan on taking it to a different mechanic

Ricke

29 de ago. de 2016

My needs were met fast and efficiently, I was shown what I wanted to see. Provided options and secured the deal in reasonable period of time.

mohinderdosanjh

29 de ago. de 2016

Robbie was the best. Will definitely recommend him. Jack is the best in service. They were both very knowledgable. Price was good. They were very helpful. Robbie got us the price

Bill Boyd

29 de ago. de 2016

I live 154 miles from this service center that takes care of my Smart Car. I have had the pleasure of taking my car into this center 4 or 5 times. The service was always planed to take into consideration my circumstance and needs, A car was loaned to me while the necessary service was applied to my Smart Car if it was needed. The employee's of this organization are always professional. I could not be more Pleased. I am the Marshal of Virginia City & Gold Hill, Nevada and I use the Smart Car for my personal use. THE DEALERSHIP HAS MY PERMISSION TO RELAY THIS MESSAGE TO ANYONE IT DESIRES TOO. Bill Boyd

Dennis & Cathy

28 de ago. de 2016

We have Jason as service rep, he is always on top of the problem with quick service. also very helpful in helping with features on our new used 2013 S550 color blue car.

MOSHGLASS

27 de ago. de 2016

I brought my GLK in for its first service. My car was taken almost immediately, serviced and detailed while I waited. Everyone was courteous and helpful. I was greeted by every employee I saw and was offered drinks by all. I felt welcomed and well treated. Thank you!

jhrn

27 de ago. de 2016

Jack gets me in and out in a timely fashion and is great on giving me time est. He's always professional and listens to my concerns. The best thing I like about him is the attention to detail and not only does he follows up; he Communicates any issues promptly.

joe63

27 de ago. de 2016

Tim made the buying process very simple and efficient. He knew everything about the car and even programmed the phones for Bluetooth connection for us. Jose in finance had all of the documents in order and prepared and had me and my wife out of his office in a very short amount of time. I highly recommend Von Housen!

lynnhm

25 de ago. de 2016

I have been going to the Sacramento location for my new and leased vehicles for many years now, when it comes to service "First Class" dealt with Tim Snider recently when I took delivery of my new SUV great attitude & customer service, My recent visit for service I requested Jack Manikoth wonderful attitude and great customer service Thank you Jack!

rajasingh68

25 de ago. de 2016

I been to store to look around only . Staff is very helpful . I saw my car in show room. They made is so very easy . Great store to buy from.

nelson6610

25 de ago. de 2016

High quality service, very clean facility with very nice highly trained personnel, will continue to use Sacramento Mercedes for my needs as I have done for many years!

BRAINSTORMER1

24 de ago. de 2016

If you want a stellar experience, request Jack Manikoth.Jack gets it and will communicate with you all the way without being arrogant.I couldn't get a flawless transaction until I found Jack.

Pegasus 1

24 de ago. de 2016

After waiting for over 7 months, I finally took delivery of my new 2016 Smart. This was the third vehicle purchased from Von Housens over the years. A few hiccups along the way from ordering to delivery, but overall I was very happy with the experience. Sara Peschke was a joy to deal with, kept me up to date on the progress of the order and managed to arrange an additional discount off the final price through my insurance company in the end (one that I was completely unaware of!).

MARYH883

24 de ago. de 2016

Jack my svc consultant is really Great. My car had to stay a couple of days and Jack gave me a loaner so I could get to work. He has always been helpful and gets my car fixed very polite. The service guy who called me...not so much. But jack makes it worth coming to sac mercedes benz

KFUKUI0

23 de ago. de 2016

Services were prompt - no waiting - and very courteous staff. Car cleaned and running great. Communication regarding additional costs, and time of pickup was also great.

jlpieruccini

23 de ago. de 2016

The schedule work performed on my Mercedes was excellently done on time .Your service representative and the rest of your service staff provide me with excellent customer service.

SYBILELI

22 de ago. de 2016

My experience working with Efrain is always excellent. He is always very pleasant and makes me feel good about being an owner of a Mercedes Benz. Efrain handled my seat problem just like a PRO.Sybil Eli

sbobhome

20 de ago. de 2016

The level of service from Sean Kerwin was excellent. I did have some concerns because my windshield was back ordered for 4-6 weeks, and the door handle also needed to be ordered. Both incidents required my calling the parts department to check on the status. Coincidentally, both products had "just" arrived prior to my calls. I relayed this to Sean & commented that there might be a communication break down between parts & service. Both were repaired without problems. I was given a loaner car both times, & was very appreciative, however the first car had a very bad stale cigarette odor.

ERNIECLAUDIO

18 de ago. de 2016

Great service.Thank you Wish there was a dealer closer to our home. We will recommend your dealership as often as possible to our friends and family.

SWILLO

18 de ago. de 2016

Always receive excellent service. Technicians are competent, and I know the service is being performed correctly.. Proud to be a customer. will definitely have my Mercedes here.

benzgrl1

17 de ago. de 2016

My car broke down and Mercedes took care of me and my transportation needs. Love that I can always count on them. I had some interior molding issues and again they worked with me to provide me great assistance.

msljaxn

17 de ago. de 2016

Your time is valued in terms of checking.you in and out. In addition to your perceived problems other areas are checked in terms of manufacturing warranties etc. Courteous drop offs and pick ups are available as needed.

ALENNEAR1

12 de ago. de 2016

My service guy Mike was great very knowledgeable very knowledgeable of his job everyone else was very friendly I had a great experience I would recommend your dealership to any Mercedes-Benz owner

PHELANRANCH

12 de ago. de 2016

At a recent service visit, I mentioned an issue I had been experiencing with tire pressure and a dash alert that had been recurring since I purchased the vehicle. I had brought the matter to the attention of two previous service managers repeatedly without resolve. It has caused much frustration as I had to fill a tire with air about every 10 days. I commute 2-3 hours a day and found myself constantly scouting out service stations with an air pressure pump and pulling off in the rain, high wind and extreme heat to relieve the low pressure. Mike was able to address the issue and solved the problem on that visit.

harrykhara9

12 de ago. de 2016

I absolutely love this vehicle. I would most definitely come back to this dealership in the future. The service at the dealership was really good. The staff was really kind and helpful.

lau.kandy

12 de ago. de 2016

John Liu provided an excellent service to help us for puchasing the new GLC. The reason we came back to the dealer was because we trust John's professional recommendations , he is very friendly and knowledgable , We highly recommend him to my friends for any future purchasing of Mecedes.

cool1papa

12 de ago. de 2016

The dealership is outstanding, Starting from when I purchased the car, to when I had it serviced.Brett Kellner had the car in the showroom with a big bow on it. The car looked impeccable, he showed us all the new features and he is very knowledgeable about the car.Greg Ranslow has been very helpful scheduling my service and helping me out with the TPMS on the car. He texted me instructions on how to reset it and it worked. He scheduled my MBRACE update and had it done while I waited. Thank you MB of Sacramento.

jsmith15

11 de ago. de 2016

Eric Johnson was outstanding in his presentation of my new CLK 300. His knowledge of the car was impressive and his ability to explain the facts and structure of the deal was second to none. I would recommend him to any and all of my friends looking to buy a new car. In fact I have already done this twice since my purchase.

TRACIECONE

11 de ago. de 2016

My satellite radio still does not work. It's a regularly intermittent problem. No follow up. I thought some research would take place. On the positive side, I was not charged.

WINNIEHO888

11 de ago. de 2016

They make me feel happyHe was informative and conscious of my needs for the purchase/sale of the vehicle. Dustin follow through after the sale of the vehicle to...

ohioplayrs

10 de ago. de 2016

We are very happy with our first Mercedes-Benz, a 2016 GLE350. We love the illuminated star!Robby Cochran has a very sincere manner which makes it a pleasure to do business. We are at 6000 miles via Disneyland and Yosemite trips in May. Owning a Mercedes is a dream for us. Thanks for making it happen!Darren & Cynthia Smithohioplayrsatcomcast.net

ylee2-17C300

8 de ago. de 2016

Recently purchased a MB from MB of Sacramento. Purchasing the car was very enjoyable and would recommend. However, any addtional services through the service department is below par and below expectations. I called to inquire about a clear bra install and was told I would be contacted by a certain date; I was not. Once contacted, I was asked for credit info over the phone prior to any appointment could be made. I prefer to a receipt and or service to performed before providing method of payment for example cash, check, visa, etc.

marilyndnl

7 de ago. de 2016

He was informative and conscious of my needs for the purchase/sale of the vehicle. Dustin follow through after the sale of the vehicle to see that I was satisfied with my purchase as well he sent me a personal thank you card.

SDIPIERRO

5 de ago. de 2016

Austin Chao goes out of his way to make a service or repair seamless. He explains the costs and always gets the vehicle back when promised.

PTULLY0

5 de ago. de 2016

Been a few years since I had been in for service, and was surprised by the injection of technology into the service stream. Use of text messages was nice, so when asked what work I wanted done from the estimate, I answered back clearly in text which items to do. Thousands of dollars of work. Waited two days for the pickup call. Got there and the major item had not been done. They questioned my approval, I pulled out the text message and showed them. They apologized and did the work, taking another day. (Lots of double work because of this) I was not happy. Why? Because MB stands for the best, details, exact, nothing left to chance. Although not bad, sloppy customer service does not represent your brand. If you want to charge me through the nose, then service the car like the brand you sell. Also, sales manager take note, I walked your car floor and nobody approached me with an upsell.

SGOYAL.LIBRA

4 de ago. de 2016

Dealer didn't able to fix any issues in car. They admitted that there are some vibrations in rear view mirror, but they don't know form where its coming and how to fix it.One of the car keys didn't work couple of times, but works most of time, when I told them to look at it, they said its fine.Auto brake feature always has some issue in Mercedes, when I asked them to look at it, they said its fine, Even I talked to one of the mechanic there, he told me that Mercedes has some problem with Auto brake feature, even same issue he sees in his vehicle.This is the worst dealer for servicing a car.

Bogoy

4 de ago. de 2016

Acted and resolved questions regarding price and options quickly. Good showroom atmosphere. Dealt with professional people. This being my first MB vehicle, my experience so far at dealership has been positive and outstanding.

ROSEMARYV0217

3 de ago. de 2016

efrain has been my service rep. for the last 3 years , he always makes sure everything is taken care of in a timely manner. Thank you

abasilinda

1 de ago. de 2016

The purchase of my vehicle was made easy by my salesman his manager and the whole staff at the dealership I highly recommend this dealership to anyone whether it's for new or used vehicles also the inventory was exceptional

PETR_MELNIK

31 de jul. de 2016

Car was taken for oil leak problem! Was at dealer for 3 days It was taken back in 2 days again for the same issue! They had it for 5 days.Few minutes after pick up - car was taken back again for engine light service and was at dealer for more then 2 weeks!

anyone

31 de jul. de 2016

Austin Chao did assist me well during my scheduled car maintenance.. He makes sure that everything is well taken care on my car service. He also makes sure that Im satisfied with the job service and asks me of any concerns.

IQBALB2

29 de jul. de 2016

Knowledgeable and courteous folks work here. They believe in excellence and goes above and beyond to service the clients .Excellent lobby area with coffee and waters available.

HITCHCOCKS

29 de jul. de 2016

The new brakes that were installed during my last service are working fine, but the knocking noise that I described that happens when I turn left and that the very nice service manager thought had been corrected is still happening..

kaushik.kumar85

28 de jul. de 2016

I liked the service provided but unfortunaky couldnt find out the issue. I would reccomend the service department in sacramento. Apart from service i would like to add that the sales department is good but they dont fullfill the customer needs. Still waiting on my second set of keys for my c63 and also havent received a jack for the car. Made sevral attempts to get the keys and jack but keep getting told its on its way. Been 4 months now

FLOR_GUTIERREZ

27 de jul. de 2016

Mercedes Benz of Sacramento is a place where I have received an excellent service. So far, I have been twince in service dept. and I am very please for their service.

BRAINSTORMER1

24 de jul. de 2016

My experience with Mercedes Benz of Sacramento has been exemplary due to stellar consistent performance of my service advisor, Jack Manikoth. If you too, want to have a smile on your face when you pick up your car, I suggest you request this young man. He just plain gets it..

Ricky

23 de jul. de 2016

The service advisor was too cool, just have the job done. I don't feel any services. The time of service is ok with average

tkramer179

22 de jul. de 2016

The dealership was very impressive, had plenty of models to test drive. Brett was an excellent sales rep and listened to our requests and was able to locate the type / color of vehicle we wanted. Providing us with a C class loaner vehicle and driving the new vehicle to our residence in Sonoma County was over the top.RegardsTim and Trang Kramer

VonHousenSucks

19 de jul. de 2016

Beyond disappointed with the customer service I have received. Never again. Their approach was absolutely horrible. I am in complete disbelief. I will never buy another Mercedes because of the customer service I have received in the last couple months.

PGILL90

17 de jul. de 2016

Mercedes Benz of Sacramento has always been my place for service and parts . Have had a great relationship with Efrain over the years. He is absolutely a wonderful person to do business with , always very accommodating for us out of town folks! Thank you Efrain and to the parts department as well.

Ajay S

16 de jul. de 2016

My wife got a nail in her sidewall and Mercedes on Howe replaced with a new tire and took care of a few other issues that we noticed. Our service representative Austin went above and beyond for us! Also we were given a loaner for our inconvenience. We really appreciate the level of service and courtesy. We will definitely be back for service and to purchase another Mercedes Benz!

jo

15 de jul. de 2016

The hospitable, efficient, and cleanliness of this service center is excellent. Efrain patiently explains what is to be done, always asks if I have any questions and is always concerned about my satisfaction. I feel I have his undivided attention ,and that as a customer, I am a priority.

ranphagura

14 de jul. de 2016

Purchased a new CLS from here. Gave me a great deal, and the entire experience was easy and the employees are a pleasure to work with.My vehicle had a minor dent on the door that we didn't see until we got home. MB of Sac got it fixed, painted, and returned without any charge and quickly! Gave me a loaner MB on the spot and made sure we were taken care of right away.Would def come here to buy another car again.

davidkomar

14 de jul. de 2016

I feel the service department goes out of its way to make sure the customer knows the status of the car and makes sure it is road worthy for safe driving.

COZYHOME_CARE

14 de jul. de 2016

All the crew is good. However, Efrain is my go to guy. He has always done an excellent job for us. If it wasn't for him I would not have brought the car to be fixed as many times as it needed it. He's a great professional representative of what I think of when I think, Mercedes. Angelina

lilasmouawfg

11 de jul. de 2016

I'm so disappointed in the finance department in Mercedez of Sacramento. My salesman Mung was great but the finance department is horrible. I bought my car and it's time for me to make payments. My paperwork was misplaced when I sent my vehicle to get fixed. I've left several messages to have someone return my phone call so I can help advise of my payment dates and yet no one has called me back! I am worried that I could be late and on top of it could be charged for fees and still no phone call return back! I have been traveling and can't visit the site and I am extremely upset!

ALONDRABOWENS

9 de jul. de 2016

Austin Chao made me feel great about my visit to Service my vehicle. He was very efficient and he also make sure I was taken care of.

DAN

7 de jul. de 2016

Leased a new E 350 in 2014 and have endless problems with the vehicle. Upside is an extremely positive experience with the service department! Big thanks to Efrain, Ken and the service team at MB of Sacramento!!

LISAEVONANDREWS

5 de jul. de 2016

Jack has always been courteous and professional. I was greeted immediately and was told the service would take approximately 1.5 hours but it actually took less. I was very pleased.

jemelee

5 de jul. de 2016

This is my 4th car with this dealership and never fail I always get the best deal on a Car I want. And considering to get another one soon for my Son..

arlenelvs2quilt

5 de jul. de 2016

We are from Southern CA, our car was towed into the dealership. The staff was helpful, knowledgeable, and the result was we went home in a new GLA and love it!

KAYSAVANGS

2 de jul. de 2016

Outstanding, friendly knowledgeable staff. Facilities was clean, waiting area very nice and comfortable Wait time was a little bit longer than promise even on a non peak hour and day of the week.

BTMSTRB

2 de jul. de 2016

Sean did a great job helping me. Our GL450 will be there very soon and would request Sean to help me out. P.S. Please let him drive the race car!!!!best wishesRoger Brown

abasilinda

2 de jul. de 2016

My husband and I had the quickest and best experience while purchasing our Mercedes. John Lio was very friendly, and he answered all of our questions professionally. He explained the advantages and the features of the new car. We are so happy that we bought our car from this dealership.

capartyon

2 de jul. de 2016

Steve Tracy simply made my experience better than I expected. Ordering a new car I really didn't expect I could get any discount. Steve exceeded my expectations with a $500 savings. Not much but now I would go out of my way to send him business. Steve gave me pricing, at the time of ordering, on extended warranties which allowed me to get comfortable with my budget way in advance. Steve only called me with critical information and did not pester me or waste my time.

MsMicci

1 de jul. de 2016

Had a fantastic experience with Steve helping me find the car I wanted! Thanks to Steve and the finance dept, for making the process easy and quick. You guys rock!

MCHENAULT

1 de jul. de 2016

Your service is excellent. Jason is professional, friendly, and knowledgeable.The technicians that pick-up the cars are courteous.Someone always follows up on the service.Keep up the great work that you do.

nchan51014

30 de jun. de 2016

A service attendant greeted me as I pull up to the service area. Wait time to speak to a service adviser was within minutes. My request for service and inspection of the GLA250W4 was entered in computer with ride to take me to and pick me up took about 5 minutes. Overall, excellent service appointment experience.

ERIC.PRINCE

30 de jun. de 2016

I thing most importantly the customer service is fair, and they will do what needs to be done for your vehicle. The store has a lot of things to do while a person is waiting which helps. Great amenities.

jhsweetieatsbcglobal.net

28 de jun. de 2016

On the whole the Sales Associate Tim Snider was really great. He knew his product and took the time to show me the differences and options of the cars I was looking at. When I took the car for drive I knew instantly that this is what I wanted. I offered to put a deposit to hold the car for a day.Tim he was told that he could not take a deposit by manager and asked if I would like to take the car home for a couple hours to drive and show wife. I said sure. We did the paper work and he went to get the car. When he came around with the car another salesman came out and said hold on, " I want to show my customer the car before you leave", In fact the other customer wanted to take it for a drive. Which she did. In the mean time I went to the Sales Manager and asked now what? He had an Identical car 2 years newer and a bit higher. In my mind I thought was a good option as well, if she decided to take it.. 15 minutes later they returned and handed me the keys and I drove off.On the road and about 15 minutes later I got a call from Tim saying that the customer was still talking to the other sales man about the car. Mind you I was half way back home. I asked if he wanted me to bring it back. He was very uncomfortable asking so I figured the Sales Manager had put him up to it. I didn't want to put out Tim so I offered to turn around and return it.By the time I got back it turns out the other customer was not interested in the car at all. Kind of knew there would be a bit of a haggling done. However I expected to be able to meet somewhere in the middle, after all it is all negotiable.I asked for 1000.00 off the price and 6000.for my trade. high retail for my trade according to NADA was about 9700.00. mine was not perfect but I expected that mine would fetch at least 8500.00 if I sold it myself. I purchased this roadster brand new in 2006. I figured that 6000. was fair and in my mind I would have taken 5000.00. The manager low balled me at 4000.00. and said no discount on the price of the car. Kind of insulting.So my one final counter was 500.00 of asking price 5500.00 for trade and additional 6000.00 down payment. I told them if they could not do it then maybe this is not the right car for me. Keep in mind I was prequalified and had plenty of cash. The answer back was full price of car and 5500 for trade. I said no thank you and asked for my keys t my car. As I walked towards the door that is when the scrum began. I was surrounded by the crew with comments like, 'come on take the deal", "its great deal" , "Whats holding you back"...and so on. Really disappointing to see them take that kind of "Auto Mall " cheap tactic. I said sorry no hard feeling I will continue my search and off I went. Please know that through this whole ordeal Tim remained professional.I expected a phone call on the way home. The Sales Manager left a message, something to the effect., " I am really regretting taking that deal, probably like your regretting driving home with a car that doesn't have blue tooth and you cant answer my call. So please call me back and lets make a deal". REALLY, did he just take a verbal jab at me about no blue tooth. Wow, un-believable. So when I got home and grabbed a drink to calm down I called him back. He said I can make this work come back and he would take the deal. I said, " I was not interested in the deal anymore and that it was a very unprofessional comment and I expected more from a Mercedes Benz dealer. He will have to explain to his sales man why I am not coming back because of his comment. Thank you".He paused and then apologized. That was all I really needed actually, but I wasn't done there. we got back to the deal and I said if you really want to make it right, bring the contract, bring the car, and I will sign. I wasn't going to waste any more calories on a deal that over the course of the time I got the car took more than 7 hours. If he had just taken the fair deal originally I would have been in and out in less than two. So ridiculous. Anyway, love the car, Tim was great, and just maybe that Sales Manager will appreciate a good deal when it comes. As the old saying goes, " a bird in the hand is worth more than two in the bush". That Auto Mall BS, doesn't cut it for most people anymore.Tim, 5 stars.Sales Manager 1 star (only because he apologized)Julian HernandezSales Manager, Riverview International Trucks, LLC

Liz&Johnny

28 de jun. de 2016

I would like to thank all of the staff at your Sacramento store that assisted us in the purchase of our new 2017 C300. Our initial encounter with Craig, last year was one of the main reasons why we returned when we were ready to purchase a vehicle. Craig made us feel comfortable with the process, was very patient in answering all of our questions and very knowledgeable on all of the vehicles and their options. His concern for our comfort in the purchase was refreshing to say the least. We would also like to thank Jose, Kent & Ahmad for all their help and hospitality. We will not hesitate to recommend your store and staff to friends and family who are interested in purchasing a vehicle. Sincerely, Liz & Johnny Barajas.

NVANNI

28 de jun. de 2016

Moved to Sacramento and this dealership has been extremely helpful. Ive been able to get an appointment quickly and they are quick and efficient at getting my car returned.

mpmanning

27 de jun. de 2016

They all worked with the guidelines they were given. Very respectful. They helped identify the car I wanted and the options important to me. They put everything together and found a car on a different lot that fit my needs. Great job!

1960scout

26 de jun. de 2016

Excellent customer service, vast selection and no pressure sales. Tristan was amazing and new everything about the vehicles. Very happy with my purchase and overall experience.

golamkibrya

23 de jun. de 2016

The people are nice and the greeter was prompt. However had to wait for quite some time for my service representative. The drop-off shuttle was good. However, you need to have some loaner car, even though it is not a major service. I needed to go some place while the car was at the shop but couldn't for not having a loaner car. They forgot to reset the warning signal that comes up when all the four tire pressures are different. I had wait, because they had to take the car back to the shop to reset it. It was disappointing.

thunghi82

23 de jun. de 2016

They have a big lot with alot of C300 vehicles that gave me more choices. They are very friendly and have a great service.

BCLAY0

23 de jun. de 2016

Service personal were very good. Good contact as to the timing for car availability . The only thing is when you arrive to pick your car up after service the car was not ready because it needed to be washed! There was to long a wait . The dealer in San Diego has the car ready to go when you arrive. It is not a big thing but nice.

spicyal03

23 de jun. de 2016

This is my 4th Mercedes Benz that I've purchase. This dealership is hands down the best dealership that I've ever been to. Friendly staff helpful, no B.S. I really enjoyed my experience with them. And my credit wasn't A1 because of some fraudulent activity, So it was a chore getting me finance, but Ken did and I'm happy with my White S550. Robby and Mung tooAsk for them if you go in.

MATHER1945

23 de jun. de 2016

I brought my Smart Car in with a sticking transmission. They said they fixed it. A few days later I brought it back because it was still sticking. They said they had fixed it this time, and guess what...... it is still sticking. I spent over $400 for nothing. I shall bring it back soon. Sean Kerwin was very polite. I don't blame him. I just want my car fixed.

MYRONDRUMMER

23 de jun. de 2016

This dealership really demonstrates focus on customer satisfaction. Knowledgeable staff and crews. Always helpful and if overnight stay (for your car) is necessary - they are quick to provide a quality loaner vehicle and keep you informed on progress.

Sandra

22 de jun. de 2016

Thanks for great service. I appreciate the time are care Leon took in helping with my recent purchase.

Carol S

22 de jun. de 2016

Found the car I wanted via Internet and called a few dealerships. Sarah promptly called us back and said she had the car in her inventory. We explained we would come in that day, she was waiting for us. The transaction was smooth and positive. I left with a brand new GLE 350 with the color, and interior and price point I wanted. Will return to this dealership in the future!!

JORTIZHUTSON

22 de jun. de 2016

Mercedes-Benz Asst. Service ManagerJack Manikoth was polite, professional, and an outstanding example of excellent customer service.

Jim D; Roseville

21 de jun. de 2016

Found exactly what we wanted at a different dealership, but decided to stop here before driving 70 miles to see what they had on the lot. I am glad we did. They were very professional and listened to what I wanted and felt was a good deal, based on my research. We found the right car, test drove a few of them and negotiated a deal within my expectations. In fact, they called me the following day and told my my payment would be LESS because they got me a better rate... That was incredibly honest and excellent customer service in my book. My next car will be from this dealer. The whole team was a pleasure to work with and we left in time to have dinner at a local restaurant. It was not the ordeal I expected it to be. Well done!

ENCIE14

20 de jun. de 2016

The customer service was excellent but I did not have anyone check my windshield wipers, I feel like quality should go in everything and I think I was sent 1 discount coupon which expired before my service was due.

kghaemian

20 de jun. de 2016

I found the perfect car, both in terms of the model and price. I specially want to thank the sales person, Mung, as he truly is a nice guy and very helpful and knowledgeable. I once text him around 9:00pm and Mung promptly responded back. I'm looking forward to enjoy my car and come back in 5 years to purchase a newer model.Kaveh Ghaemian

samandmischel

20 de jun. de 2016

Nice job and friendly services. John was very helpful and call back to me whenever I want to ask him some questions.

DWVASQUEZ

20 de jun. de 2016

Very professional. The team not only did the regular scheduled service, but suggested other items that might need extra attention in the near future. That is why I always take my Mercedes to the dealer that I purchased it from, that extra measure of confidence.

Casey

20 de jun. de 2016

A very nice experience overall. Not a lot of high pressure shark fest environment. Our salesman, Tristan, was very helpful and knowledgeable about the different models we were looking at. We felt like the dealership and purchase process was very professional and easy.

mercedesofsacramento

19 de jun. de 2016

Recent service on 18K miles on 2015 Sprinter 3500. Had 6 concerns, service department addressed 4 of them. Did not address filters nor break squeal.

msjo1117

19 de jun. de 2016

I went 2 place that sacramento and eldorado hill. This place much better than Eldorado hill. I got good service and financial. I will recommend my coworker and friends.

DRVoss

18 de jun. de 2016

Jack is great. Done quickly and efficiently. Accommodating and friendly service as always! Jack had me in and out fast. Car was washed too. Made my day. Thank you.

HARRYGOBLER

18 de jun. de 2016

My wife and I never used the back seats of our Mercedes 2009 ML350 until recently, and found that neither of the two back seat belts functioned properly (or safely). Our car was well beyond the warranty period. but Mercedes-Benz of Sacramento stepped up and repaired the two seat belts for free. It was not an insignificant amount of money (estimated price was over $1,100), and I'm not sure that the factory would honor warranty work so late in the life of this vehicle, but Mercedes-Benz of Sacramento did the "right thing", and that is impressive. We are forever loyal customers of Mercedes-Benz of Sacramento--we will continue to buy from them and have our vehicles regularly serviced there.

artncathy

18 de jun. de 2016

I recently had my car serviced at Sacramento Mercedes Benz. Jack made sure I was in and out promptly when I dropped off the car as is usual great service for this dealership. Jack made sure he kept me informed on the progress of my car so that I could plan my day accordingly. Pick up was quick and the car was great.

Mrs. Sangha

15 de jun. de 2016

Our MB is 11 years old, thus has its issues here and there. Efrain always gives honest advise and makes sure we are well taken care of. He even gives us updates when we are in the waiting area and asks if there is anything he can do for us through out our wait time. Excellent service. For this reason we hope to buy a new MB vehicle (G-Wagon) soon.

ubaldi

15 de jun. de 2016

I have visited this dealership for the past 30 plus years. And on each and every occasions the service has been beyond reproach. From the "greeters" to the Service Representatives, the customer service remains reliable and consistent. I have never come away feeling that my issues were not addressed or my questions not answered. And most importantly, I always feeling that my continued patronage is truly appreciated. It appears that this is the Sacramento Mercedes/Von Housen "way". And this is the reason that I will continue to purchase Mercedes vehicles at this dealership, and I will continue to use ONLY their service department.

BROIKIDO

14 de jun. de 2016

Brought my 1 year old Mercedes for its first service last month. Jason checked me in and stayed in touch so it was an excellent experience

sandra62dussault

14 de jun. de 2016

Efficient, honest, fast, kind. Steve Tracy is one of the best sales reps I have ever worked with. He provides an environment of trust and patience while using no pressure.

RIZALDYATIENZA

13 de jun. de 2016

Poor customer service and expensive fees labor and parts.Cashier not friendly.Unable to get a loaner with service cost considered.Jason did not call.

cal168

12 de jun. de 2016

Jack Manikoth always handles my regular maintenance service appointments with courtesy and professionalism, and a smile. My appointments always go as smoothly as possible. a

GLC for Me

11 de jun. de 2016

This was a low key, relaxed car buying experience. We were treated professionally and respectfully. Our questions were answered quickly and accurately. Customer service is first rate.

benzowner1612

10 de jun. de 2016

Excellent customer service; sales and finance stayed late to make a great deal happen. Brett worked out a great deal and was very friendly. Thank you.

RAJUKOTAGIRI

9 de jun. de 2016

I sent a message requesting for the bulb they changed since I need to change the bulb with in a week. There was no message about the bulb failure before I took the dealer but when I ask for discount on service they performed he said he changed the bulb for free. After one week I had bad bulb warning so I texted the number they provide me to contact but never responded back. I mentioned same thing with MB survey and they said someone will call from dealer but no one. I changed bulb at Rocklin dealership.

axelgard

9 de jun. de 2016

The team at MBZ of Sacramento is fantastic. I felt taken care of every step of the way. No better place to buy a car in the Sacramento area!

EMMANUEL_RUIZ

7 de jun. de 2016

Everybody is friendly. The work is very good. The facility is very nice. The free coffee is a life saver. They even gave my little daughter a coloring book to keep occupied.

mcdanielkim33

4 de jun. de 2016

Removed spoiler, put dents in my trunk. Spoiler is not even put on correctly, has gaps on one side and flush on the other side. Came back to remove the dents and when I picked up the car the dents were still there and now the interior or the truck where they took of the siding is not on properly, making noise when I shut the truck and scratched up. Service man acted like it was an inconvenience to have to try and get the "little dents" out, but they are the ones who put the dents in in the first place. I was supposed to bring it back in, but haven't because every time I bring it in something else is wrong with it.

HARDARDTW

3 de jun. de 2016

They LISTEN. The service advisor paid attention to my concerns and they were taken care of. I live in Colorado and still have below freezing temperatures. California washer fluid is not antifreeze so useless where I live , actually a hazard.

oolivergraham

2 de jun. de 2016

I walked in with the intention of buying a smart car and the staff was immediately helpful, knowledgeable and very nice. It turned out to be an enjoyable experience.

acruz1958

2 de jun. de 2016

Now is the milestone first time owning MB, and received recommendable service. I like it! Thanks Guys and Gal! I would highly recommend for the quality of all.

sandersesq

2 de jun. de 2016

I am now on my third Mercedes purchased through the dealer. for the last 15 years I can say the service department has always been first rate. The treatment I receive from the service manager on down to the reception folks keeps me coming back.

IRINAGUDOV

1 de jun. de 2016

Good service, nice people, got a nice loner car. Jason is a nice easy going person when it comes to get the answers or when something needs to be done to the vehicle.

elmergould1947

31 de may. de 2016

Good customer service and reasonable charges of the services . The driver who picked me up at my residence was on time and courteous. Thank you very much, I e-mailed Mr. Chao and he responded right away . Thank you Mr. Chao.

uliarias07

31 de may. de 2016

The customer service department works fast and very very friendly! If you are planning on buying a car go there. I'm very happy with how I get treated when I go in for my service.

Janelle95608

31 de may. de 2016

Excellent information provided by our sales person, Tristen. He is a new member of the Sales Department, however was extremely knowledgeable and capable. Thank you again. Janelle O'Donnell

rlthomps2010

30 de may. de 2016

The service we received in selecting and purchasing our new car could not have been better every step of the way. The car we wanted is hard to find, but they located the perfect one. The purchasing process was streamlined and no pressure. John personally delivered the second key and owners manual to our home.

chad7

30 de may. de 2016

The dealership made the purchase of our new car comfortable, easy, and relaxing experience. The personal are friendly and knowledgeable like your friends next door. You will enjoy your visit.

remaxbernadette

30 de may. de 2016

Steve Tracy is a true professional who makes sure he clearly understands what the customer wants and needs are. He listens carefully and takes all the time necessary to help make the right decision. I spent three hours with Steve before I drove off with our son in our new car. Delightful experience. Thank you

chris_kasten

29 de may. de 2016

The internet sales team delivered on my custom GLE 350 with a competitive price and kept me informed. Great people and a great buying experience.

iKid723

29 de may. de 2016

First time leasing a car (leased via Costco program)~ experience made great by a super professional sales rep. Brett was very friendly and patient when helping me pick the features that I wanted in my car. He was very straightforward in terms of telling us what can and can't be done (unlike some sales reps who would promise to sell you a car for $1, just to get you on the hook). Brett also get extra rating points for being a soccer fan~

rmrmaris

28 de may. de 2016

Great customer service, the coffee was great! Beautiful setup! I had 2 other cars in mind that I was going to see, that day, the volvo x60 and bmwx3. My first visit was Mercedes, I never left, I was sold!

GOMEZLETTIE

28 de may. de 2016

Employee customer service is excellent, however I have had to get some repairs done for my auto and the job was not done correctly by the service department. I took a few visits for them to fix the issue.

TLSTRONG06

28 de may. de 2016

I had a recall on my vehicle and the service provided was great. I would definitely recommend this dealership. They gave me a ride home and picked me up when my vehicle was ready.

dusanpetras

28 de may. de 2016

After being disappointed with another Mercedes-Benz dealership dragging the locating of my desired Sprinter van, I visited Sacramento dealership and was introduced to Loren Wilson who was very responsive and in a short time I got my Sprinter. Thanks!

TONY SANDHU

28 de may. de 2016

Mike provided great opinion and awesome friendly. Ionly did the requiredrequired service no add ons of any kind. I will definitely recommend and return for more services. Job well done. Thank you Mike

gurdev0

28 de may. de 2016

Very friendly, professional and helpful. The staff was accommodation, courteous and finished the job in time. They also provided me a ride so I could attend to my other chores while waiting for servicing.

allbaugh

26 de may. de 2016

we could not be more pleased with the service and overall experience we received from the team as we decided to make our purchase. they were seamless in their efforts and made it very easy to make our decision. thanks.

Jamie "Phoong Law Corp."

26 de may. de 2016

Brett was great to work with, made it simple. This is my second vehicle I bought from here. Would absolutely buy another vehicle from MB of Sac. Thanks Brett!

borbonc1

26 de may. de 2016

I explained several times to the salesmen I wasnt ready to purchase that day. Got pressured into it, spent 8hrs in the dealer and got a 2016 vehicle that was already worn. Great job Mercedes! Car still isn't right, sales is a joke. The contract that was written had the wrong mileage, not sure how brakes and rotars go out from a vehicle sitting. "Brand new" car had 377 miles already. The boys were probably joyriding this one! This will be my last Mercedes I will every buy. I am sure I wouldve been happier with the service and vehicle at Kia!

CLOUDYAHEAD

25 de may. de 2016

I purchased an E350. Hadn't planned to purchase a new vehicle, was there for service, and the rest is history. Totally happy with my purchase. Even happier with my salesperson Tristan. What a pleasant young man, very respectful, patient and informative. And he listened to my needs. He was a pleasure to work with. I probably would not have returned to purchase the car the next day if it had not been for him. When I arrived on day 2, the car was ready, the paperwork set to go, and I was in and out of the dealership within an hour. Thank you Tristan! And forgot to mention the great deal on the car, they worked hard to get my business.

tyamagata

25 de may. de 2016

We just leased our 5th Mercedes from Mercedes Benz of Sacramento, We have always had wonderful service from sales and service on all of our cars. Steve Tracy is a great salesman, he worked with us on the pricing and was very honest during the entire process and made sure we were very happy with our purchase, walked us thorough all the gadgets on the car and is the first salesman to tell how to program our garage door when we got home, worked on the first try! Thanks Steve!! Julie Garcia is awesome, this is the 2nd time she has helped us through finance and it's always fast and very easy. Thanks Julie!

TYEE0

25 de may. de 2016

Great service and on time. Thank's to the "Mercedes "S" Men"!!! Jason was awesome. He knew what the problem was and got me out on time. Thanks.

hasercp

25 de may. de 2016

Simply the best! We keep coming back because the trustworthiness of the staff, and the ease of finalizing the transaction, makes the car buying experience like no other.

AHEM12

21 de may. de 2016

Great,good, coffee, friendly, clean, would come again, great services, great people, great atmosphere!!!!,It was all fantastic and I would suggest for more and more people to go. If anyone hasn't had them then they are truly missing out on the best of the best! The axel is perfect and I can drive more comfortably now.

bloomfl

19 de may. de 2016

The staff clearly flexed to meet the limited time I had to complete the transaction and I appreciated their accommodations. Without needing to ask, my needs were anticipated and met.

brittanychamberschan

18 de may. de 2016

My car was brought in for it's 40,000 mile service. Soon after I took it home the check engine light came on. I brought it back in. I was supposed to get a call with an update. I never heard anything. Before I realized it was 6pm and the dealership was closed. I had to call 3 times the next day before getting a call back. When I asked what the problem was I got a vague answer. All Mike said was we took care of it for you and it is all fixed now. My husband wanted more answers and called 4 times. sent an email and left messages. He never got a call back. The statement on my information sheet said it wasn't installed correctly. This is the second time I have had a complication after having my car there not including the flat tire I had the same day I brought my car home from a service with a nail in itBrittany Chan

eldra19

18 de may. de 2016

The staff gave me terms I could live with, and delivered the car when it was first leased. I live 150 miles away! This time for the purchase, the sales staff: Victoria also met me outside Sacramento, and did all the city driving! They all went above and beyound the job description!

davislopez

17 de may. de 2016

With a team of 4 associates willing to go the extra mile to make the sale happen how could you go wrong. Mercedes is on top their game. I always felt I was getting the best customer care.. My wife has a Mercedes and I always felt comfortable bringing her car in. Mercedes culture has always been so much more than just the car. My hats off to Jeff the sales manager,Dustin Brooks,Ken Summut, and of course my sale consultant CRAIG GORMAN... I WILL B BACK. Thx Richard L. Lopez

DANDDWHALE

17 de may. de 2016

Brought my car in for service B. I made an appointment and arrived a few minutes early, but ended up waiting about 15 minutes before they were ready to take care of me. This was the first time I have had to wait, but it was a short wait so no big deal. Checking the car in was fast and easy. Service was performed and the car was ready as promised. They advised me of a couple things that would require service soon, but said that they could wait until the next service (one problem would be involved and take a large amount of time and money). Easy check out and payment on-line and the car was washed and ready when I showed up. Definitely would recommend to anyone.

CARMELLA.H19

16 de may. de 2016

Although I was a little bit early for my oil change. I enjoyed my first time with Mercedes Benz. I was a little reluctant because my car wasn't as new, but well cared for. The staff was very pleasant and the atmosphere was pleasant as well. The wait area was nice and clean. It was also nice to know what else was needed for my vehicle.

MCW4JR

15 de may. de 2016

The replacement of rear right axle was to my satisfactions and still appears to be in good working order. The service experienced via Mr. Vasquez was superior as always.

larabussey20

14 de may. de 2016

Steve was very attentive to our needs even with several unexpected and unwanted instances that arised after we took ownership of the vehicle. He continued to try and make things right and we appreciate that

goo5208

13 de may. de 2016

Excellent service! John is very nice and always tries his best to help us! He is very patient and happy to answer our questions at any time! Such a nice guy!

kaosaelee8

12 de may. de 2016

A superb experience! Sales person Tristan was one of the best and most courteous salesmen I have ever met. I would definitely recommend this dealer to anyone.

juancgarciap

11 de may. de 2016

Bought a new Mercedes . Craig , Jose and the manager were very helpful with the information to make a choice . I would go back here after the term of the lease . A really pleasant experience

riggingtechnologies

11 de may. de 2016

Our sales rep Loren Wilson was very professional and honest. The transaction was easy and quick without any waiting around on our end.Thanks Loren!!

rmgoldsink14

9 de may. de 2016

My experience purchasing a vehicle at this Mercedes Benz store has been a great experience especially with the help and unwavering support from Mr. John Liu. Many Thanks for the pleasant experience and looking forward to a future return.Ray Mondia

johnelich2k6

8 de may. de 2016

I would not come here unless I was happy with their CS. I could go to Fairfield (I live in Davis) or to Rocklin MB, but so far I have been very happy with MB Sacramento. Austin Chao is attentive, helpful, professional, and takes care of me for any problems via phone call or text messagesI have with my 2013 E350. I like that I can arrange easily a courtesy car (new MB C class) while my car is being serviced and I like that. I think it's great I can get my detailed bill online before I even leave my house and pay for the work before I even leave my house to pick up my car. Just very convenient. I trust Austin and MB Sacramento very much as a customer. This is my 4th visit and I expect the same level of service in the future..I'm very pleased.

KGUPPY

7 de may. de 2016

Jack was great. I have a very busy schedule. He fit me in, communicated with me by text. Keeped me informed about the progress of my service and arranged a pick up for me at end of say. Arrived, paperwork was ready and in 15 minutes I was on my way home.

wdbj57

5 de may. de 2016

Needed Jack's immediate assistance without notice and he stepped. Jack's customer service goes beyond. Great attention to detail. Enjoy doing business with Jack.

tilka9

3 de may. de 2016

She handled all aspects of my purchase far beyond my expectations. She's a keeper.and the dealership should be great full for employees like her. That's what will ensure the longevity of the business.

MUIQBAL97

2 de may. de 2016

Jack is my go to guy for all my Vehicle Service needs He is always friendly and ready to help his beyond the call of duty to make is customers happy

samkspencer

2 de may. de 2016

Sara was amazing! She made the whole process easy and comfortable. Would highly recommend her to anyone in the future. She's the reason I'd come back in the future.

michaelmaloney1962

2 de may. de 2016

Craig Gorman, the finance manager and Jodi were all great and easy to deal with. My particular transaction was a little complicated and all worked hard to get it done.

CHASBO0

29 de abr. de 2016

Went in to have my power steering pump replaced. On the service agreement it said that they did not know what pump went on my car so they quoted a 1327.00 part and a 688.00 part. The service writer called and said to replace the pump would be 2600. He added both pumps to the quote. When I received the paper work I said why not just use the 688 pump and he insisted that this was not the right part. The car also need wiper blades but this was not mentioned. I took my car to an independent who had not problem installing the 688.00 pump that they sourced from World Pack. Labor cost was 450.00. They also replaced my wiper blades for 60.00. Why this could not be done at the dealer is beyond me.

rlyonsden

29 de abr. de 2016

We have been a customer of the Von Housen family for 19 years. We expected and received the highest customer service possible throughout the buying experience. Craig, was very helpful with any question we had about the vehicle we purchased and gave a comprehensive overview of it's amenities. From sales to service, Mercedes Benz of Sacramento is a first class operation.

APUGLISI35

27 de abr. de 2016

I've been a Mercedes Benz owner for many years. The reason I only drive Mercedes Benz is in my opinion it's the best car in the world. The value you receive as an owner is beyond 100 % satisfaction.I was out of warranty in one of my Mercedes, I drove in the service department needing repairs. As always I was treated with respect at arrival. I was given a loaner and sent on my way. To my surprise the 500 dollar estimate was reduced to 100 dollars when the repair should have actually been 1800 or more. I was completely taken care of under a customer satisfaction program that only Mercedes Benz of Sacramento has for their loyal customers. Mercedes Benz of Sacramento has without a doubt the best service department in Northern California. Thank you.

Samarron

26 de abr. de 2016

All members of Mercedes Benz of Sacramento, from service managers, technicians and support staff, have all provided the highest level professionalism and concern for my and my vehicles needs. Although a few issues had to be addressed several times, all service needs have been resolved, fully explained and at a fair price.

JMGODKIN

26 de abr. de 2016

The staff was wonderful! I'd purchased my Mercedes at another Central Valley dealership and have been disappointed with their customer service after my purchase. I decided to give Mercedes-Benz of Sacramento a try and I'm very happy that I did! They have been consistent, helpful, and very accommodating; I absolutely recommend them!

kingrjii

25 de abr. de 2016

I was extremely pleased with Mercedes ML 350 purchase from Sara Chacon Peschke of Mercedes Benz of Sacramento. She worked hard to understand my expectations and worked harder to meet them. On my second visit all of the sales representatives knew me by first name. Sales, service and administration all work together as a team to make the customer experience top notch. I am looking forward to my long term relationship with the service department. I would strongly recommend to all of my family and friends to buy their next Mercedes from Mercedes Benz of Sacramento.

sylfitz

25 de abr. de 2016

I came in for service and left with a new GLC300 4-Matic that I love. Steve Tracy is GOLDEN!!!! Staff perfect, customer service second to none. I doubt I will ever buy or lease another car elsewhere!!!!! Thank You, even Tim snider came over to say hello, that alone is worth the visit!

qidong

25 de abr. de 2016

Dealers take care of every detail from good service to attitude. They listen to my requirement, and try to meet my needs. I am trying to satisfy 25 word minimum, but I do not have other work to describe their excellent work. I will definitely recommend my friends to them.

keditlevsen

25 de abr. de 2016

I brought my vehicle in because the gas cap was malfunctioning. After fixing that minor issue, a diagnostic was run on my vehicle and it was discovered that a precious issue was reoccurring. Austin ensured that the problem was fixed correctly this time around and had the entire part replaced when they couldn't find the exact source of the problem. I was beyond impressed by the responsibility and integrity Mercedes showed me in the manner in which they handled this issue. This is my first Mercedes vehicle of many! Thank you!

MCW4JR

24 de abr. de 2016

I am satisfied with the repairs made. Moreover, I am satisfied about the correction of a previous shortfall (noise coming from the engine). Thank you

flipychevyhog

23 de abr. de 2016

Very professional and quick, not a lot of bs you encounter at most dealerships, not alot of running back and forth between manager and salesman. Low pressure.

therebrown

22 de abr. de 2016

I worked with Sean Kerwin when I brought my GLK in for an oil change. He was courteous and attentive. Very conscientious on following up regarding whether I was satisfied with my service. He set a great example of how to treat a customer with amazing service and respect by walking them directly to the Mercedes Benz waiting room when I arrived, explaining in detail how long the service would take, made sure the car was vacuumed and washed properly, called promptly when the car was ready, and when I arrived to retrieve the car, he helped me transfer my belongings from the loaner car to my own car, then respectfully opened and closed the car door for myself and my passenger. He had a positive and confident demeanor and I felt comfortable having him handle my service. I would recommend that if you need service, request Sean Kerwin as your representative. He will work hard to make sure your experience is pleasant and take those extra steps to assure great customer satisfaction.

cisneros223

22 de abr. de 2016

Dustin was great! We love our new Mercedes Benz! He was able to find the perfect vehicle, was very kind and patient through the process! Couldn't be happier!

hazelhowle

21 de abr. de 2016

Jadon Harbor is awesome-- happy with the service he provides me always. The service team is great from drive in to leaving. Thank you for maintaining standards that are hard to find these days. Will always stick with Mercedes

jlpieruccini

19 de abr. de 2016

My Mercedes was provided excellent and timely service.Jack Manikoth ,your service representative ,,provided me excellent and friendly customer service. Your Service Area provided a comfortable and clean environment.

sparkleprincess57

19 de abr. de 2016

Service with Tim was excellent as always. Such a pleasant experience from beginning to end. I always look forward to the extra care and how I am treated as a customer!

CTCSSI2

18 de abr. de 2016

Always great service whenever I bring my cars in for repairs or routine scheduled maintenance. Always great service whenever I bring in one of my cars...

mitzi0

15 de abr. de 2016

We had an issue with our GL63 went in for service . Had to bring it back for more service after parts were ordered. They came and picked up our car and returned it the next day. Very helpful and we appreciated it greatly.

abains91

13 de abr. de 2016

I recently visited this dealership for the first time and I was fortunate to be approached by Mung. He's very personable, knowledgeable, and easy going. He was open to all of my questions and took the time to communicate all the features of my new SUV. He easily matched the best vehicle based on my needs and preferences. I recommend going to Mung!

manjanfu

12 de abr. de 2016

I financed a GLA 250 two days ago (in April). Sales people Meng helps me with all details introduction about the vehicle, showed me how to operate the machine and how to setup program with my garage door. Geogian is great with numbers, too. I bought a SLK in late March with another Mercedes dealer, and I feel Sacramento one is much way more better than the SLK one. I will go for Sacramento dealer again after three years. :) I'm a Mercedes BIG fan!

WCANNY

12 de abr. de 2016

left hanging- no follow-up on part and appt for install. we drove 200 miles for appt only to find no part available...no call back since then

dpanasenko

11 de abr. de 2016

I dropped my car off at the center because my rear tail-light wasn't working. They provided a shuttle from the center to my college while the maintenance was being done, which was nice. I received a message few hours later from the manager in charge of my car explaining the car problems and the prices to fix them. So far so good. When I was available, I gave a call back. No answer. I gave a call to the front desk, and learned that the manager was at lunch. I was told to call back in 15 mins. I did. No answer. About 30 mins later I finally got through to the representative, and we agreed on a price and I requested to be picked up by the shuttle. He told me he would send someone to pick me up immediately. Everything okay so far. One hour later, nobody had arrived. I called back. No answer. I had to call the front desk, who told me there wasn't anyone dispatched to pick me up. I put in another request for someone to come pick me up. One hour later, and nobody had arrived. I called back. Guess what? Still nobody was dispatched. I put in a request a THIRD time for somebody from the center to come and pick me up and take me back to my car. 15 mins later, I finally received a call from the driver. Lo and behold, he hadn't arrived yet. He said he was just now leaving the center and was calling for clarification as to where to pick me up. I had enough. I told him to stay. Instead, I had my friend drop me off at the center. After 3 hours of waiting, I had enough. When I arrived (by my own means), the manager apologized profusely, telling me that they were very busy. I can understand that; what I can't understand is how you can leave customer stranded for 3+ hours. He could have told me that there were no drivers available, I would have had my friend drop me off earlier, and saved 3 hours of my valuable time. Needless to say, I will not be coming back to this center unless it is absolutely necessary.

elisa012110

10 de abr. de 2016

The reason why I rated my experience with the service department is because the entire staff who helped me from start to finish did an amazing job.

TOM.C.NGUYEN

10 de abr. de 2016

I appreciate the diagnosis. I now know what I need to do to fix up my ML and hopefully make it a long lasting car.

Broghanhunt

8 de abr. de 2016

Jeremy was fantastic. He answered my questions and made the process go smoothly. Everyone was very polite and attentive. The whole process took less than 2hrs.

SAT_TECH

8 de abr. de 2016

I waited for awhile (over an hour) before I had communication with my service writer. For some reason he was not told that I was actually waiting in the lounge. I did text him, with no response, finally I went into his office and asked when my car would be looked at. He apologized for not knowing that I was there and immediately had my car assessed. From that point forward everything was very efficient. I would also appreciate an explanation of the service that is provided and not just be directed to the coffee lady to pay the bill.

JUNE.CARUSO

7 de abr. de 2016

They are helpful is getting your car fixed and new again. Friendly staff to work with! I love that they gave me a loaner car to use while they kept mine.

tjoss

7 de abr. de 2016

Purchased a 2004 Porsche 911 using USAA (thru True Car). Jeremy (on-line sales rep) was outstanding and the process was fast and painless! Did a test drive on A Tuesday, then went back Thursday to pick the vehicle up. Total time spent...1 hour!

nancy3gilbert

6 de abr. de 2016

Great,all around experience. We found the employees very helpful, friendly and upbeat. We would be confident recommending this dealership to our family and friends.

JAMIEKINTARO

5 de abr. de 2016

Mercedes Benz of Sacramento's helped me schedule and appointment at a convenient time that works with my schedule and the service writer is very helpful.

crystalrivasbrunello

5 de abr. de 2016

I went in for routine service. The advisor was professional and knowledgeable. The process was easy and quick. The car was services and never have I ever had any problems at this dealership. Recommend definitely!

PASTORBILL.LEATHEM

5 de abr. de 2016

I have had problems with my car vibrating and paid money to have it repaired at another dealer. But, it did not take away the vibration. When I took it to MB of Sac, they correctly diagnosed the problem and repaired it correctly and in a timely manner. Thanks to Ralph Johonnet for repairing my car that now drives smoothly.

Bruce K

4 de abr. de 2016

Bought my ML 350 after a 4-yr lease, and then leased a new GLC from Steve Tracy. Felt I had all the information I needed to make a good decision and obtained a good deal on a fine new car. Julie Garcia helped me navigate through the piles of paperwork. Around the same time, I brought the ML 350 in for 60,000 mile servicing and was given accurate information by Mike Gallagher about a minor part so I could make logical decision about a repair. The work was done quickly and I was kept apprised all along the way.

ianden

4 de abr. de 2016

Mike Gallagher did a great job in getting our Sprinter looked at and repaired. We were in the middle of our holiday and Mike fit us in to the service shop so we would be able continue our holiday. Many thanks for a Great Job done.

MATHER1945

2 de abr. de 2016

They were friendly and considerate. They gave me a loaner car for free. Nice people.I would recommend you to anyone. I was happy with the results.

Matthew Lai

31 de mar. de 2016

After a week of searching and 5 other Mercedes dealers in the bay area, this one really took cared of us and helped greatly on getting my GL. JEREMY and GEORGIAN are fantastic to work with, nice, friendly, easy to work with, straight up and no bs. I would definitely come back for next or more cars. Even when I live 1.5 hours away, don't mind the drive coming back.

nancyvmarcel

31 de mar. de 2016

We test drove about 10 cars before we arrived at MB. From the first time we test drove our car with Mung, we knew we were in for a treat. He knew everything about the cars inside and out. He also has a very laid-back- no-pressure attitude that was refreshing. Then we met Steve. His passion and enthusiasm for his customers and the cars is palpable. He always made time for us and answered all of our questions. His patience is unending. He even came in on his day off for us. I cannot say enough great things about Mung and Steve! So happy to join the family now. We will be back.

lbiren

31 de mar. de 2016

Jack is a wonderful person who knows how to please a client. He is fully qualified to deal with any problems. He does extra work if needed

demille5150

30 de mar. de 2016

We are new to the Benz family and what a wonderful experience we had. Our sales guy was Brett and he was superb. No pressure was felt. He understood what our needs were and accommodated us! Would definitely return and recommend Brett and Mercedes to anyone.

BCMK.EDENS

30 de mar. de 2016

The service received at Mercedes-Benz of Sacramento was top notch. As soon as I drove into the service center, I was greeted and immediately directed on where to go. While I did have to wait for a few minutes for my rep, Sean, he greeted me upon arrival and apologized for the delay and any inconvenience. Once I sat with Sean, he responded to my request with ease and engaged in lighthearted conversation that made me feel comfortable. I let him know I needed a ride to/from work which is located downtown and he accommodated the request with no problem. Overall, it was a positive experience. Thank you.

JackR

29 de mar. de 2016

We have never had a problem with anyone in the agency. Everyone is always attentive, helpful, friendly, knowledgeable. Never has there been a problem. Great staff.

dancingdan

28 de mar. de 2016

The sales force "listened" to my concerns. I feel satisfied with the total buying experience. Hopefully, this should be the last vehicle I will by buying.

amir_95670

27 de mar. de 2016

o0o,,,oo0`0oo,,oo0`0oo ~ Thank You ~ oo0`0oo,,oo0`0o o,,,oo(\__/) (='.'=)(")_(")(`:-::-:*'""*:.-::-*Absolutely Perfect!*-::-:*'''''*:-::-::-:)()--------THANK YOU----------()~~~?~???????~? (`*.(`*. MERCI .*).*) ?~???????~~~.`..`._.**. 5 STAR DEALER - SMOOTH TRANSACTION!..`._.**I am very happy with your service as long as you keep your prices lower than what is now.

CLOUDYAHEAD

26 de mar. de 2016

A marked improvement in service from the moment I drove in, to the moment I drove away. Totally satisfied with my new tires. My second experience with this service writer, so pleasant, Michael Gallagher. I highly recommend him. Even the young lady behind the counter (wished I had gotten her name) was beyond helpful helping me troubleshoot the wifi. A great experience.

Raheel

26 de mar. de 2016

Jeremy is the best sales internet manager. I have bought so many cars in my life, but dealing with Jeremy was an awesome experience. He was very helpful and willing to work with me. He answered all my questions. If you are planning to buy a car, please only see Jeremy Drebin... Take my words for it...

alexdvdnk

25 de mar. de 2016

Loren Wilson very nice and honest sales person.Thank you for excellent service.I will recommend to all my friends and family about my good experience at Mercedes Bens of Sacramento.

hdsolven

24 de mar. de 2016

It was a true pleasure having Sara Chacon Peschke assist me in getting the exact Smart Car I wanted with the exact price I wanted. She did not have that phony fake smile act I am accustomed to receiving when dealing with a car salesperson. I had my guard up expecting the worst but her genuine and positive attitude had me feeling comfortable in no time. She actually listened to what I was saying. I recommend Smart of Sacramento if you are thinking about purchasing a Smart Car. Someday I hope to buy a Mercedes-Benz. If that day comes I will definitely come back and ask for Sara to help me.

sopha.khan

24 de mar. de 2016

Jack is very cute, adorable and experienced as a service representative. He realizes that getting a car serviced is very frustrating. We never did agree on the warranty because my car was towed off the lot the next day to get serviced elsewhere.

gjenos_2016

24 de mar. de 2016

Consistent customer service when I come in for routine service. Friendly, attentive staff. If you have a Mercedes, this is the place to go in Sacramento!

Tiahra

24 de mar. de 2016

Had the pleasure of working with Dan McInturff. Go see him! He was extremely helpful and professional. We enjoyed every part of our purchasing experience. We would highly recommend that you go see him.

karolys

22 de mar. de 2016

Jose & Robby were great to work with. They were competitive with current market values. Overall a great Experience , our third Mercedes.KarolysP.S. Julia was great!

henryv02

22 de mar. de 2016

I had a great experience with Craig, your smart car specialist was not available. Craig was very welcoming and friendly. He was able to assist us with leasing a vehicle and also getting us the best rate.

ionsochirca

21 de mar. de 2016

I am very pleased with the service i received at Mercedes Benz of Sacramento. Loren was able to handle my business vehicle requirements and find the best match for our needs plus to give the great deal on the price and financing. I will defenetly come back whenever the need for another business or personal vehicle will arise!

k.leonhardt

21 de mar. de 2016

Great experience buying a car. Friendly, helpful staff who understood our needs and wants and made it happen in a timely, respectful manner. No pressure, comfortable atmosphere and easy transaction. Thank you!!

goytia415

19 de mar. de 2016

My experience was outstanding! I'm a novice when it comes to leasing, and Loren Wilson was very helpful answering all my questions. Keep up to good work!!!!

JHAWKS12

19 de mar. de 2016

I've experienced other Mercedes Dealerships and Mercedes of Sacramento stands out. This Dealership makes an effort to provide a great customer experience from A to Z... And they succeed!

SMENOS

18 de mar. de 2016

We were so glad to see Kerry back at the Sacramento dealership. He always goes above and beyond to make sure we get excellent service and results. Joanne Cordova is such an asset too! She has assisted us for years and comes through with high marks every time!

bellaiyana08

18 de mar. de 2016

Best experience I've had buying a car. The sales rep Robby Cochran and Julie Garcia were very good at explaining my options and extremely professional. I thank both of them and Meeceds-Benz for my lovely car and a great experience.

KGUPPY

18 de mar. de 2016

Had problems with engine and took it in. Jack was excellent figured out the problem kept the car extra day to make sure it was working fine. He was prompt on letting me know what was going on and return my car in a timely fashion. Explained what he was doing and the cost. He did an excellent job

kevinjoneill

18 de mar. de 2016

We would recommend using Charlie Zink to our friends. He made the whole buying experience pleasant and low pressured. Georgian was also easy to deal with and made the paperwork go by quickly.

chachita22

18 de mar. de 2016

I would recommend this dealership to all of my friends, family and anyone looking to purchase a vehicle. Brett who was our salesperson was very knowledgeable. He treated us with respect and did not make us feel pressured to purchase a vehicle. He was very responsive and was able to answer all of our questions. These qualities is what makes people want to buy and also recommend a dealership. People like Brett, Jason, Steve and Julie. The entire staff went above and beyond to make sure I was satisfied and I can truly say that I am proud to be a part of the Mercedes-Benz family, I love my car.

gingjenk

18 de mar. de 2016

We had an excellent experience. Robby was so knowledgeable and personable. The car is great and Robby has done a few follow-up calls to make sure we are happy.

TERRIBBARRETT

16 de mar. de 2016

Efrain has been awesome taking care of my car and even had one of his techs drive the car with me to ensure I was comfortable with how it performs now that it has a new 'harness'.

choilaifut

16 de mar. de 2016

Jason was one of the best service advisors we have had at this dealership. He was very professional and attentive to our needs. He was also able to get us a loaner car at the last minute.

raydiazins

16 de mar. de 2016

We are new to the Sacramento Mercedes Benz family and our experience has been unbelievable. From the moment you pull into the service reception area, one of several greeters will immediately attend to your needs and make you feel welcomed. In my experience it was Scott Huckel whom did just that. I then had Sean Kerwin who checked my vehicle in and answered all my questions. He has called several times during my 24 hr service call and kept me updated. I also met the Service manager Kerry Saunders who was very approachable and answered my questions and concerns. I am very impressed on how they attend to their customer service and would not hesitate to recommend them for your needs. Thanks you, Ray Diaz

JABER_ANSARY

16 de mar. de 2016

I would appreciate Kerry Sanders the service manager and Jack Manikoth assistant service manager for excellent customer service and very honest people . wish them the best of luck, the two mentioned gentleman are above 5 stars. The dealership should be proud them . I really appreciate the way they handle customers problem. thanks again. Jaber

lindarherrera

15 de mar. de 2016

Buying an auto from Mercedes Benz of Sacramento was the most relaxed and pleasant experience I have ever had while purchasing a car. It was devoid of pressure and I was treated very well. Multiple employees offered coffee or another beverage, inquired if I needed anything. I highly recommend this business.

RBW1

10 de mar. de 2016

The appointment was easy to obtain and fit my schedule. Austin Chao, the service writer worked with me and my automobile was repaired. Austin made the pickup of my Mercedes convenient and the paperwork was at his desk and payment was quick and easy. It was my first time to work with Austin and it was a pleasure.

glen4greg

8 de mar. de 2016

Always have excellent customer service and a loaner is always offered. Great experience overall. I unfortunately do not recall the name of my service person but he was very professional and courteous

JHCROWE

8 de mar. de 2016

We've been getting our cars serviced at M-B Sacramento for about 20 years, since we bought our first Mercedes. The level of service has always been first rate. This shop assigns the patron a service advisor who gets to know you and your car(s)-- a very nice feature. Of course, since this is Mercedes, you pay for the high level of service, but I think it's worth it.

akats

6 de mar. de 2016

I found this dealership looking for a used car online. Jeremy was friendly, responsive and helped me find the car I was looking for. I'll be back when I'm ready for another car.

ginamasao

4 de mar. de 2016

Prices are high as I expect...have been a customer since 1980s....I like the car wash which I always feel makes the car drive smoother

Junebuggs143

19 de feb. de 2016

I was very nervous about buying a car after not having a car payment for several years. Gary was very helpful with assisting me find the perfect car for myself and my family. I was very impressed by all of the staffs knowledge and how kind and attentive they were to me. Gary is very professional and courteous and really made this stressful experience pleasurable! Thank you to your whole team for everything. If your in the market for a new or used car stop by MB of Sacramento you wont be sorry!!!

KELLIEHEGNEY

15 de feb. de 2016

There is always someone to greet you on the drive, they know your name when you drive up. They know what you mean when you try to describe the problems with the car and they check everything throughly.They call and email if they have questions before they do any work on the car. So you know what to expect, they also make sure your car is back to you the way you dropped it off and the service is so fast. Everyone at Sac is so wonderful it truly feels like family when you pull up.

keith.morgan007

11 de feb. de 2016

I respect the professionalism that MB of Sacramento and how they express concern for my vehicle and me. The service staff provided updates regarding the status of my vehicle, the cost and the length of time it will take for the completion of the service. Special appreciation to MB of Sacramento for providing me with a loaner Benz (clean and very nice quality) to use while servicing my vehicle. Thank you service staff and "Kudos" to MB of Sacramento!

fernando.ortiz

3 de feb. de 2016

This is not the first time either. I like my car, but my E350 has had some minor issues besides regular maintenance. You set up an appointment for service, you normally have to wait for your service adviser to free up to take care of you.You state when making the appointment that you will be needing a shuttle ride back, and a pick up service when car is done, however, after your adviser is done with you, the wait for a shuttle is over a half an hour!!!your adviser normally won't call you to let you know that your car is schedule to complete by a certain time. so as the day gets later, you call, you won't get a call back. You call again later, no call back. Repeat this a few times (you need your car back or a loaner, or if no help, at least a call so you can arrange to get a rental going. if you don't call over and over, well, you might not find out about your car that day!).Finally, when you call you are told your car is being washed. you ask for a shuttle pick up service. it won't show up for hours!!! that's right, you call and call again, and eventually, late in the day, frustrated and your evening commitments out the window, you are told they will be there to pick you up.the wash is a mild car rinse. the bill: well, that's the only true statement about the sales pitch you get when you buy the car: this is a car for Royalty, Presidents and Kings of the world, but you don't get the service, only the expensive bill!!!I've had Lexus for the last 15 years, and Infinity for about 6 years. Not only Mercedes has more issues, but it costs much more, and the service is like for a Hundai!!!

JON.HAZLETT

2 de feb. de 2016

Power window broke. Got it in. Got the control panel replaced and the car back in one day, Excellent service! Service rep John Garcia and his service team did an excellent job! I was pleasantly surprised the dealer had the part in stock and could complete the job in one day. I really appreciate the other amenities, The shuttle to/from work is quick and efficient. A very pleasant waiting area including which includes a Starbucks. Also my fixed car was returned to me clean inside and out.

cfoote0

2 de feb. de 2016

Brett got me set up with Victoria as these cars are very confusing especially since they are very techie and I'm not. Excellent experience w/Victoria.

MALEMI

1 de feb. de 2016

I brought in my car without prior appointment to check the non-starting battery. They accepted and fixed the car and also checked tire pressure and washed my car. really appreciate the excellent customer service provided.

seoulchick7

1 de feb. de 2016

Tim was very nice and accommodating, especially since I arrived two hrs early for my appt. they were able to see me with very little wait time. The service was great.

Tcog

1 de feb. de 2016

John helped us so much when we were stranded with our Sprinter near Sacramento. We could not have got back on the road as quickly and easily without his help.

raul.ocazionez

1 de feb. de 2016

I needed a smog check certificate out of my car. Call John (my service rep) and got everything schedule. The service timing was important for me. While I was waiting for my car to get the service, John arranged an appointment for me to see Julie at Finance to get my warranty extended for three more years. I got two "runs" on one hour

CHRISTAL GRESS

1 de feb. de 2016

Brought my vehicle in for services - SRS code was showing on the dash. They explained the process up front and possible scenarios. They fixed the issue in a timely manner and I was on my way. Everyone was very friendly and accommodating.

JUDY.FOOTE

31 de ene. de 2016

Never had a problem with BM when the engine light came on. I was quite concerned. Drove to the dealership to have it checked only to be told "Make appointment!" When: almost week later. Also told I could drive the car. I was shocked that I could drive a car with an engine problem! I was told that there were many things that could be wrong, but OK to drive the car. That didn't help my apprehension. When I arrived for my appointment the following week, I did manage to find my way to the lounge where I waited for over 4 hours before begin told it would be ready soon. (I was offered a car but didn't want to spend time back and forth in Sacramento traffic.) The great part is- something simple to fix was done and car was washed. As a new member to the MB family, I didn't know your system. Not very friendly!

qaulityservice

31 de ene. de 2016

Our sales person Rick Rickert was great this was the second car we have bought from this dealership great people to work with thanks for all the help

GMCKEE2406

30 de ene. de 2016

Mercedez Benz of Sacramento is amazing and so is my Service Advisor Jason. They are Loyal to their customers, are Always there when you need them and most important, are Honest. At the last minute I realized that I needed a smog verification to renew my registration. They were able to get me in the next day. The service was done in less than an hour and I was on my way. Thank you all for you great service.

Street

30 de ene. de 2016

As always, service experience is good. The loaner vehicle, C300 2016 was disappointing. The econ engine feature that shuts the engine down is awful, annoying and loud. You can hear the car changing gears and the ride is not the smooth quite ride I am accustomed to. I manually shut off the Econ feature it was so annoying.

sharma1716

29 de ene. de 2016

The service staff mr Garcia was very helpful and helped me throughout the process.My only concern is my ABS pump is defective and it was under recall but I never recieved any recall from Mercedes . If someone can help replace the defective abs pump would be highly appreciated .

teddeeee

29 de ene. de 2016

I needed a new tire on my new GLC 300, they had to order it for me and had my car ready next day for pickup, I wasn't charged at all, since my car is only a month old.

kyalwazi

29 de ene. de 2016

I was quite impressed by the dedication and care shown by my salesperson. He performed above and beyond his call of duty. John even replaced my wipers and did not charge me for this. He had a rental vehicle ready for me which enabled me to return to work and avoided interruptions.

PATTIRENEE11

29 de ene. de 2016

Purchased two tires and all wheel alignment. Was happy with the service. Mr. Harber was very accommodating and your staff is very courteous. Have always been happy with your service.

vjfsaf

29 de ene. de 2016

Service was for less than 10,000 miles, it was quick and efficient. I must give Jack credit for the great service experience I had!!

NUF4ME

29 de ene. de 2016

JOHN AN KEN WERE SO VERY HELPFUL AN KNOWLEDGEABLE ABOUT MY CAR.. I AM VERY PLEASED WITH YOU TWO DRIVERS..ONE A VERY NICE LADY AN ALSO A GENTLEMAN I GIVE THEM A #10 SCORE

CHERYL-HUGHES

29 de ene. de 2016

I miss Robert Paris, who has helped me for many years and is very professional and amicable. Staff are very helpful and friendly, explain work required, and very timely in repairs being done.

m33pippen

29 de ene. de 2016

Had a horrible experience at Rocklin store and came to Sac store and they were friendly, efficient and had everything ready for me when I arrived. Thank you Gary and Tim!

milleddy4b

29 de ene. de 2016

Both sales rep. was friendly and helpful in helping us with the car computer safety issues setupon the CLA 250 we are pleased with the car so far, and service.

janvernor

29 de ene. de 2016

My service experience was perfect. John, my service advisor was knowledgeable, friendly and efficient. The facility is beautiful and clean, and everyone was friendly and helpful.

russmfarr

29 de ene. de 2016

SERVICE PERFORMED IN A EXEMPLARY MANNER, AND WHEN A PROBLEM OCCURED IT WAS SATISFACTORILY RESOLVED. EVERYTHING MET MY EXPECTATIONS AND PERSONNEL WENT OUT OF THEIR WAY TO BE HELPFUL AND RESOLVE ANY ISSUES

hlc2227

29 de ene. de 2016

This was the best vehicle service experience I have ever had; and with the number for cars I have owned that is saying a lot. Jack is a true professional that knows how to take care of his customers. He took care of every detail all the way down to changing the batteries in my keys. Great service, professional staff and a comfortable environment. That what make for a great service center and MB of Sacramento gets a (10) in all categories.

carolsonny

29 de ene. de 2016

Jack is so knowledgeable and knows how to solve problems...great combination!! He also is very friendly and helpful...he makes it a pleasure to do business at Mercedes on Howe Ave...

RAIDERGIRLDE

29 de ene. de 2016

Great customer service and auto service. Quality work and timely. Love the shuttle service. Very clean facility. Love the online appointments and reminders. Great team work!

gusbagatelos

29 de ene. de 2016

Service and attention to all major and minor intricacies re electronics were gone over and explained. Kudos to Mr Steve Tracy. Made the experience easy.

margotzikas

28 de ene. de 2016

a recall of 2015 c300 4matic automobiles was issued. i took my car in to have the power steering software updated as a result of the recall. it was done as quickly as possible, and i was on my way.

SELAJOU

28 de ene. de 2016

I had a very easy and speedy experience at Mercedes-Benz of Sacramento for my vehicle inspection. Jack greeted me kindly and followed up with me during the inspection. He was respectful and knowledgeable. I recommend servicing your vehicle at his location and working with Jack for a great experience!

Sliver4352

28 de ene. de 2016

Car was serviced at your dealership last week and I was very satisfied with the service that was performed .Service manager kept me abreast of the situation of car service. The service manager was very pleasant and courteous and easy to talk to .

apbaeta

28 de ene. de 2016

Effrin the service manager processed my issue professionally and efficiently. He communicated regularly, the progress of the repair issue which was invaluable in my planning.

SamL

28 de ene. de 2016

MB of Sacramento Service Dept. is the most professional service center you can ever find. I've been with them for 10 years and the experiences I've had with them are nothing but the best.

GABRIEL.IRVING

28 de ene. de 2016

Great service and very helpful. Took care of every need and question above average. I would definitely go back for future service and would recommend them to anyone.

khargett

28 de ene. de 2016

My entire purchasing experience was handled professionally and I would recommend Mercedes-Benz of Sacramento to anyone. I purchased a used vehicle that was exactly as promised. While I waited for my vehicle to be prepped, I was provided with a wonderful loaner car. The experience was exceptional and if I had know that Mercedes-Benz provided such great service, I would have purchased this type of vehicle a long time ago!

RONNELS

28 de ene. de 2016

oil scattered in the engine bay after oil change. The technician cleaned a little bit i still saw oil everywhere. Contacted Efrain Vasquez and he will make that doesnt happened anymore and offered to clean

hiway0

28 de ene. de 2016

These folks are very service oriented. John Garcia fully explained the service and results. The service Department is well organized, comfortable, and they go the extra mile to make sure you are taken care of.

ASISSON711

28 de ene. de 2016

The thought of maintenance along with the word Merecedes in the same sentence can be frightening. Sometimes the cost is, but the service received from my service advisor place's my mind at ease knowing Efrain always shows my best interest. I love my car, it is my first luxury vechicle. Honestly, I do not look forward to the fees however, I do look forward to the family treatment every scheduled time. I made an investment with my car but I know it's a return on my investment with the customer service and attention to detail.Thank you,I love my C300 & my advisor.Amber Sisson

steve.sheehan

28 de ene. de 2016

Michael Gallagher, new service writer took excellent care of me and my car. Arranged for loaner, was thorough, let me know what to expect and then delivered on what he told me. The car came back fully serviced, cleaned and a nagging problem diagnosed. Costs are much higher than at a non-dealer service shop but I've come to accept that. But as long as I'm paying more, I expect the shop to perform and they did.

akarshah11

28 de ene. de 2016

John kept me informed throughout the service and greeted nicely. They took care of all the issues and asked me for all concerns however small they were.

jonjon926

28 de ene. de 2016

John Garcia and the service team are the BEST! The service of the vehicle was fast, the courtesy ride to and from the dealer ship was made even more pleasant by the driver. She was awesome!

SRAWLS

28 de ene. de 2016

Very professional service. Michael Gallagher kept my husband and I informed throughout the progress of the service. He was able to accomommodate me with a loaner when I checked in for the service. Thanks so much!

kabir_tamim

28 de ene. de 2016

Last year I bought that car from this Dealership as a certified used and the second month the light came on for service so I called them and asked them why it came on since I just bought it.. They told me to come in and they will take care of it and also send me a $200 rewards points for my next service... When I took it in last week for service i gave them the card and they said nothing was on it.. I was very disappointed.. I will probably never go back again.

SULLIVANGROUPRE

28 de ene. de 2016

Jason Harber made service easy for me. Contacted Jason Harber late in the afternoon the on Monday he made sure I was taken care the very next morning.

fjmv

28 de ene. de 2016

I have gone to this service center for 14 years and have always been very satisfied. This time (a minor body shop repair) was no exception.

EYYALAZ

28 de ene. de 2016

Good customer service. Service advisor was responsive and followed up to keep me informed. Online appointments need improvement. Why leave a message when you can call directly. At least show the calendar of available days. Offer online payment options using a debit card, unless it is covered under VIsa option. Cashiers can be a little friendlier. I am disappointed in the labor charges for the two hours they had my car when parts were only about 1/4 of the total. When Smart was under Niello Volkswagen the rates were a lot more reasonable. Oh well, I guess it has to do a lot with the Mercedes name.

Gskhaira

28 de ene. de 2016

My service advisor Jason Harbor I is nowledgable and a very helpful man. In addition to service. They advised the change brakes at over $ 600 which I approved. However the service did not tune the car properly and had to be brought back and left there for whole day. No body called whole day even the car was ready to be picked up. As I write the car is still at the dealership for the night. It is not acceptable and has caused significant inconvenience. Further a $ 100 discount on the brakes was not given in the final bill and is being sorted out by our good service advisor.

jasonsmyth315

28 de ene. de 2016

Very helpful the van I wanted was already sold but Loren worked it out (swapped wheels and front clip from another van). He was able to answer all my questions and showed me all the features of the van.

SharonHHHHHH1

28 de ene. de 2016

John is really nice people and my car had really good service and since John kept update the situation of my vehicle, i can know how is my car going.

b.marengo

28 de ene. de 2016

My tire pressure was dropping and I brought it in to Mercedes-Benz Sacramento. Jack Manikoth was a tremendous help. They discovered a nail in the tire and because I had purchased the tires there they fixed the tire in about 45 minutes at no charge. Jack was very professional and kept me updated on the status of completion.

denzelgene4

28 de ene. de 2016

They were not able to find the problem ( grinding noise in steering column in my garage during morning start) but that's ok as long as its safe to drive.

jpepper

28 de ene. de 2016

My experience at Mercedes Benz of Sacramento was exceptional. I got an awesome pre owned E350 for a great price. Danny Macinnturf took great care of me. I recommend anyone looking for true driving experience see Danny for their dream automobile.

heemay

28 de ene. de 2016

My problem was solved professionally by the branch manager at the Howe Ave branch?I could not get it fixed in 11/2015 visit.After I approach the manager,he got it fixed.

gcmatteson

28 de ene. de 2016

Quality of people. parts and of course the SUV make it all work. Of course the price is higher that my local garage, but end result far exceeds what I get out of my local garage.

OLGA_PLATH

28 de ene. de 2016

Fast and experienced serviceThe service was excellent . Place clean and with a feeling of warmth.My car is working like new, I definitely will go back for the 50 thousand miles.

DOCKK1

28 de ene. de 2016

I bought a 2002 C240 in June, 2012. It had 64,500 on it. I immediayely took it to Van Housen (VH) MB/Sacramento to have the car checked out and repaired as necessary. Since that time I have only taken my Benz to VH for repairs. I have asked on several occasions about the squealing brakes I have experienced. On those occasions, I have been told nothing could be done about them and that the brakes were fine. In response to the last survey I completed, Lisa Brown called about my continuing brakes' concern. Their "lead mechanic", Ken Harland, also called and we set another appointment for the brakes to be inspected. Ken said he would drive the car and, if necessary, complete the work himself. To my amazement, he aslo stated the work could not be guaranteed because the squealing brakes could be because of my driving habits! I told him I have been driving for 52 years and NOBODY has EVER told me THAT!! He also said he would replace the brakes, if necessary, without a labor cost. I arrived at VH Wednesday (01/27/2016) morning at about 7:25 for my 7:30 appointment. I didn't meet Ken Harland until about 8:15; I was told he was in a meeting, even though my OUR appointment time was 7:30 a.m.! We talked about "what" he said he would do and I agreed. Ken Harland came back from his driving inspection and said there was a squeal in the front brakes and that they were after market brakes. At no time since 2012, had any VH representative told me that. In Efrain Vasquez', my VH Service Advisor, office Ken Harland advised me that the repair would cost $328.49. I approved the repair. They advised me the repair would take be about 1 hour and I advised them I would wait. At NO time to that point, did Ken Harland advise me that he hadn't had the chance to check and hear the rear brakes squeal. Roughly an hour and a half later, I checked with Vasquez and he advised me that Ken had advised him that the rear brakes were squealing as well! I was frustrated and dismayed!! WHY wasn't I forewarned that THAT was a possibility? Ken told me he couldn't hear the rear because the front was too loud!! They told me it would cost another $328.00 to repair the rear! I was totally frustrated by these developments and paid the bill for the front brakes and asked that my car be readied to go. Since driving the car from the dealership, I have heard NO squeal, front or rear, my driving habits notwithstanding!!

sshubb

28 de ene. de 2016

I always get good service from Mercedes. I've been taking cars in for 16 years and they haven't disappointed me yet. I will continue going there.

lakram58

28 de ene. de 2016

Got very good attention. Went through details of the service. Handled professionaly. Attenting to details and providing all the details of the current service and also what is forthcoming.

dkvsalazar

28 de ene. de 2016

John,the service rep who help me, was very pleasant and professional. He kept me informed about the progress of the work being performed on my car. Your staff that met me when I Drove up were very welcoming and helpful. Dan Salazar

Stevekat94

20 de ene. de 2016

On January 14, 2016, we had an amazing experience in purchasing a new GLC-300 Mercedes-Benz. We had been car shopping and stopped at the Mercedes-Benz of Sacramento. Brett Kellner met us and took the time to show us some different styles of Mercedes and took the time to make sure we had no reservations about purchasing a Mercedes and took time to answer our questions. We were not pressured at all, and went home that evening (Jan 13th) to think about what we wanted to do. We returned the following day and although Brett was helping another customer, the service was uninterrupted when Tony Biondi picked up where Brett left off and allowed us to go on a test drive and after the drive we were sold. The whole process was fantastic from Brett to Tony, to the finance manager Georgian Moldoveau. After we purchased the car Victoria Richardson, did an outstanding job showing us all the features. We set up an appointment to do a follow-up visit the same evening with Victoria, and met again and her energy, patience, and enthusiastic personality was perfect for us and we left feeling very comfortable with what we were shown. Additionally, we had a trade in at our home and Brett took the time to go to our home the same evening an pick-up the trade-in. Overall the best car shopping and purchasing experience my wife and I have ever had. Since then, we have been back to have a protective coating put on the car and the service experience again reflected a professional and courteous experience. In summary, this was the best experience and continues to be. We will definitely put Mercedes-Benz of Sacramento on the top of our list for our next car purchase. Great job to Brett, Tony, Victoria, and Georgian, thanks for making this a great experience.

Danny

13 de ene. de 2016

This was my first Mercedes-Benz purchase and it won't be my last. I had the pleasure of working with Brett Kellner. He took care of the countless questions from warranties, features, and everything in-between. He made me comfortable with every part of the transaction. Well spoken, very professional, and straightforward sales person I've ever had the pleasure of working with. If your in the market for a MB please do yourself a favor and see Brett Kellner and the staff at MB Sacramento. I was able to leave with the car that I wanted with the price I wanted. I want thank the whole staff at MB Sacramento to go above and beyond to make sure I had the best experience possible when buying my first MB.

brat cat35

12 de dic. de 2014

Interested in a smart car, talked with sales rep Sara via phone and email. She quoted an "out the door" cost an a lease. After waiting hours in their office they end up telling us they would not honor their own offer.

Kng79

14 de dic. de 2013

Email sent but no reply at all. All I wanted to see some pictures of the listing and know whats the price, they don't even reply my message.

PeteC

26 de ene. de 2013

My wife purchased a 350ML in 3/12 and asked for a MERCEDES BENZ extended warranty. In addition we were sold a tire replacement warranty. Having relocated ; we were informed by our local MB dealer that we did not have a MB extended warranty. MB of Sacramento told us that they did not sell MB extended warranties; but used a another outside company as then then did not have to use MB authorized parts.Guess what? The actual MB extended warranty with actual MB authorized parts was over $2,400 LESS that the outside company they sell using knock off parts. The tire warranty was only good at the Sacramento location. After demanding cancellation due to NOT being sold an actual MB extended warranty as was represented by them - they tried to charge us a PRO-RATED refund instead of the amount we paid. Checked with MB USA and MB of Sacramento and was informed MB of Sacramento does NOT sell ACTUAL Mercedes Benz extended warranties; but with a third party. WATCH OUT YOU DO NOT PAY MORE FOR A NON FACTORY EXTENDED WARRANTY THAN FOR A FACTORY WARRANTY USING AUTHTHIC MERCEDES BENZ PARTS.

pete.cahn

25 de ene. de 2013

My wife purchased a 350ML in 3/12 and asked for a MERCEDES BENZ extended warranty. In addition we were sold a tire replacement warranty. Having relocated ; we were informed by our local MB dealer that we did not have a MB extended warranty. MB of Sacramento told us that they did not sell MB extended warranties; but used a another outside company as then then did not have to use MB authorized parts.Guess what? The actual MB extended warranty with actual MB authorized parts was over $2,400 LESS that the outside company they sell using knock off parts. The tire warranty was only good at the Sacramento location. After demanding cancellation due to NOT being sold an actual MB extended warranty as was represented by them - they tried to charge us a PRO-RATED refund instead of the amount we paid.Checked with MB USA and MB of Sacramento and was informed MB of Sacramento does NOT sell ACTUAL Mercedes Benz extended warranties; but with a third party.WATCH OUT YOU DO NOT PAY MORE FOR A NON FACTORY EXTENDED WARRANTY THAN FOR A FACTORY WARRANTY USING AUTHTHIC MERCEDES BENZ PARTS.

Thorndikemir886

1 de jul. de 2012

Jim provided a very good experience for us buying our new C-300. His knowledge of answering all of our questions was excellent. Thank you for the wonderful experience.

Olice

5 de jun. de 2012

Overall very nice experience, Great inventory of new cars. Jose was great. Took time to keep us interested, excellent customer service skills.

Carla

23 de may. de 2012

Great people that work here, Especially Robby C! Robby Cochran was excellent.

Belle

16 de may. de 2012

Great Sales Men, Great service and awesome deals. I will be sending my family here,

Lilly

14 de may. de 2012

Went to go look at some new Mercedes ended up walking out with a brand new one! The service was amazing and they sold me on a great deal.

michael

10 de may. de 2012

Highly recommend this dealership to anyone interested in purchasing a Mercedes in the area. Friendly sales team and excellent service department.

rhonda lawson

8 de may. de 2012

My wife and I shopped several places looking for a black and tan Mercedes ML 350 placing several calls to several dealers.Robby Cochran at Mercedes Benz of Sacramento was quick in returning our calls, setting up a time to see and drive the car and then making sure that all we were looking for was accommodated for. Robby was extremely knowledgeable and helpful in our purchase. He made the entire experience easy and uncomplicated, something very new for us and very much appreciated.Everyone we dealt with at Mercedes Benz of Sacramento were friendly and helpful. We would highly recommend Mercedes Benzof Sacramento and Robby Cochran as a sales associate.

ryan m

2 de may. de 2012

Our CLS550 had an issue with the suspension. Just wanted to thank the service team for taking care of it for us. We'll be back for the our scheduled service next month! See you then.

Lankan

5 de feb. de 2012

Two different Carfax reports given for one and the same vehicle. I have documents to support my claim. My concern on this matter was not looked into. Internet Manager's pricing on this same vehicle was much less than posted legibly on the screen of the same car at the same time right in front of the main office. Eves dropping on phone by salesman Charlie while I was speaking to Joe Ann. He butted in without any prior warning. Took this matter up with Joe Ann later and she looked down in shame. The Executive Asst. to the owner, did not have the courtesy or decency to keep to his promise. In my view, those I dealt with were just a bunch of liars, and I have no intention to have any dealings with this company or recommend their shoddy attitude to any of my friends.

janiemcginn

13 de abr. de 2011

In December of 2010, I took my 2008 Mercedes ML350 into Mercedes Benz of Sacramento (Von Housen Automotive Group) for an oil change and service. While they were retrieving my car their driver caused an accident in my vehicle resulting in $6260. damages. They sent our vehicle to their contracted auto body repair shop. This process was estimated to take 3 days. Throughout the next three weeks, four different times, we were asked to personally visit the repair shop and review the repairs while the car was still unassembled. Each time the repairs were not acceptable and each time the car looked worse than the previous review. By January 20, the car was so horrible, it was unacceptable. There were three coats of paint on the entire right side of the car not matching the hood or the rest of the vehicle. There were vertical sanding marks creating a washboard effect on the front door caused by their body shop trying to reduce the amount of paint build up now exceeding factory specifications. The collision shop said they did not have a solution as to how to fix it. We purchased a new vehicle from MB of Sacramento as no other dealership would accept our trade in its current condition. We were forced to accept a low trade-in value on our once beautiful, flawless 2008 Mercedes, now destroyed by them. We hired a professional appraisal group and they estimated we lost $8,019 value because of the damages and poor repairs. We learned later that Mercedes Benz of Sacramento turned around and sold our repaired vehicle as a Certified Pre-Owned Mercedes assuring the new owners the car had never been damaged. The new owners are furious and are now taking action against MB of Rocklin, Von Housen's, their sister dealership. We are asking for a reimbursement for the loss of value on our vehicle. Mercedes Benz of Sacramento is very unresponsive. Even after the involvement of the CA Better Business Bureau and CA Bureau of Automotive Repairs, Mercedes Benz of Sacramento does not return calls when promised and theyre not resolving this issue in a timely matter. We are being forced to take our request to small claims court to hopefully recover our losses. We would not recommend going to Mercedes Benz of Sacramento for the next year (2011-12) as their very own Customer Service Representative told us many cars will be subject to damages during their construction project of expanding their dealership.