nicolelallande

16 de mar. de 2012

I have been using this dealer to service my car for many years. I can tell by the rest of the service clients whom I have observed come in that they feel, as I do, rescued from the morass of service centers and dealing with the great unknown of car diagnosis and repair. As with any business, it is about developing a personal relationship with your client. Mr. Lazarevic makes my concerns and business feel personal. I appreciate this level of attention from both Mr. Lazarevic and Santa Barbara Auto Group (SBAG) for supporting this level of service from their employees and for their clients.I went in for a smog check, which clearly could have been less expensive at a road-side gas station. However, with SBAG, my car was also inspected from wheels up, and I was provided with a complete status report from safe to cautions to clear and advised as to when I would need to bring my car in for this service. Also, my car was returned to me completely cleaned. All in all it was a deal!

rmcaldwell

11 de mar. de 2012

This dealership is by far the best that I have experienced in the past 17 years both within Mercedes Benz and across auto dealerships in general (I have purchased and/or leased luxury cars in various states)! What makes the experience the best is the customer service by the Sales and Leasing Consultants. My most recent experience was with Mr. David Zoesch. I had recurring mechanical problems with my 2009 E350 and contacted the dealership. Within an hour, the Sales Manager (Ben) reacted to the problem quickly and David called me to let me know that "as a valued customer, we want to make you happy by providing you with a new E350". When I arrived to the dealership, David was extremely friendly, personable, and professional. He offered refreshments (as I had a long drive), made great conversation, and he even had various choices of 2012 E350s literally lined up next to each other for me to look at and compare. What I appreciated most about David is his passion about Mercedes Benz in general and the vast amount of knowledge and experience that he presented to me. While waiting for paperwork and financing, David went above and beyond to answer questions that I had and was very thoughtful. He was thorough in teaching me about the "whistles and bells" that Mercedes Benz is known for and was patient in his explanations. After the purchase, David followed up within the week with a phone call and a handwritten "Thank-You" card! It is for these reasons that I continue to return to Mercedes Benz of Santa Barbara. David truly captures the epitome of customer service and illustrates how much Mercedes Benz values their customers!

spikeeg

29 de feb. de 2012

I bought my car from this dealership and their sales staff is so professional and courteous. 3 years later I still take my car to them for all service appointments. Amazing customer service! Zoran is fantastic. Service is alwyas within quote guidelines! I won't take my Mercedes anywhere else for service.

Sandy Bongard

24 de feb. de 2012

I am a newcomer to this area and I needed a few things fixed on myMLl350. I am from Sun Valley Idaho and have gotten service in Boise , Idaho. but never have had such a good feeling from a dealership before as your dealership. Usually if they don't know you, you are treated with very little care. When I drove into your dealership I met Jason Horneman and he was so friendly, kind, and professional,he made me feel like I would be very well taken care of. He gave me confidence knowing that my problem could easily be fixed even though I didn't have an appointment. He took me right in and fixed my car within an hour. I left there thinking I can't wait to move here so I can use this dealership to fix my car.

maguillard

23 de feb. de 2012

My family and I were so impressed by the level of service we received while shopping for a new car at Santa Barbara Auto Group. Tom Siegel was very knowledgeable with a high level of integrity. He listend to all of our concerns/questions and patiently answered all of them. We had never been exposed to this level of outstanding service. We drove the car off the lot and traded in my old car on the same day!! I highly recommend Tom, his level of professionalism should be an example for all bussiness models. Thanks Tom!

Bonnie Switack

23 de feb. de 2012

Zoran is THE BEST. We have trusted him for years to give an honest, accurate, professional assessment of our maintenance needs. This Benz has 107,000 miles and has served us well and never dumped us--and during that time, neither has Zoran! We count on him and the dealership for excellent, reliable service, always given in a timely way and with his trademark sense of humor. He even throws in a free rental car and a cup of coffee!

williamokin

3 de ene. de 2012

Chuck was wonderful to work with. My wife was replacing a car after totaling her Audi in a crash and he was very sensitive to her needs. It was a big deal for her to test drive a new car and he was extremely caring and understanding. He was very knowledgeable about the vehicles and I enjoyed talking to him about cars in general. When it came time to purchase, he was very helpful and patient in the decision about financing and working with some scheduling issues, since we live in Ojai and had to find time to get back to Santa Barbara. I would definitely work with Chuck again and recommend him to others.

kriegerdiane

22 de nov. de 2011

I have had my 2004 CLK 320 serviced and repaired at Santa Barbara Auto Group since it was new. Jason Horneman has been my service advisor throughout and taking my car in to him is more like going to see an old friend than visiting a dealership. He is always straightforward with me about what sort of work needs to be done and why, and is equally honest about what doesn't need to be done. He keeps the cost factor in mind and I never feel as though he's trying to "sell" me something. I greatly appreciate his guidance, his help and his respect for my time.I have also found all the other employees at the dealership with whom I've had contact to be friendly and courteous. The facility itself is clean, well maintained, and runs efficiently. I've never had to wait too long when dropping my car off or picking it up; if I do appear to be waiting, any employee who walks by always checks in with me to be sure I've been helped. Good service does seem to be the priority.Overall, I'm very satisfied with Santa Barbara Auto Group. My car runs very well and I will continue to have it serviced at SB Auto for as long as I own it. Given my positive experience with the service department, I would also consider buying my next vehicle at this dealership.

ruthelder

3 de nov. de 2011

While traveling from Pasadena to Carmel, I experienced a major failure with my auto. After some assistance from Mercedes Benz road service, I was able to re-start my auto but was advised to seek professional assistance as soon as possible. I re-routed to return home thinking my trip aborted; very unhappy & disappointed. Then, I thought about contacting the Santa Barbara Mercedes dealership that I recalled passing earlier in the day. I was fortunate that Jason Horneman answered my call, asked relevant questions & was able to diagnose the problem with my auto while on the phone with me! Jason confirmed that the parts were in stock & that the service could be performed as soon as I arrived. Let me add, that this was on a Friday afternoon! I arrived within 35 minutes after initially contacting Jason and my car was taken into service. I waited about an hour or so and was invited by Jason to relax in the waiting room (with my dog). I received some of the best customer service ever and appreciate the attention to detail that Jason offered. And, I was able to complete my trip as planned! Thanks to Jason and Mercedes Benz Santa Barbara.Sincerely,Ruth Elder

Clubsodaz

6 de oct. de 2011

I had several choices when I wanted to buy a new Mercedes, and I knew just who I wanted to buy from. SamTohki at SB auto group. After buying my wife a gl550 from Sam, I knew from then on that I had found the most honest, professional,and great all around guy. I had looked a year ago and Sam told me to wait for the 2012 CLS 63, boy was he right, this car is amazing. Sam gave me an incredible deal, traded other cars to get the exact car I wanted. Friends in LA told me they could get me a deal, but no one came close to Sam. The other dealers thought I was BSing them when I told them the deal. My trade in was a 2008 CLS 63 and I got a fair price on the trade. Sam is the man you want, he even refered me to a window tint place and they were awesome.

Jacqueline1234

1 de oct. de 2011

I have dealt with Jason Horneman for many years. He is the main reason that I keep returning to SB Mercedes. I know that I can always trust his judgement.

stevenwlew

14 de sep. de 2011

I have been a customer of this dealer and jason Horneman for several years, and have found Jason to be a marvelous employee dedicated to customer service and with excellent communication. He is the reason I recommend this dealership.

eudmian

12 de sep. de 2011

The dealership does good work. The service writer Zoran seems very friendly but is not very knowledgeable. He will tell you something with authority but I've found he's very full of BS. Told me I needed to buy new DVD's for my Nav upgrade...I have a hard drive based system. My friend has the same make and model and his Nav was updated during his last service. He told me everything was complete but when I read the work order after leaving saw that some parts had to be ordered. It was up to me apparently to do the follow-up. Despite having an appointment I had to wait as he helped someone who walked up that knew before me. Not respectful of my time at all. The car was not cleaned when delivered. All in all I was pleased with the shops work but very disappointed with Zoran. I'll be finding another service writer in the future.

bart6446

1 de sep. de 2011

Great service every time. I always leaving there feeling very good knowing that my car was serviced by the best. 100% satisfied every time every since I bought my car new in 2006. Thanks again, keep up the good work.

pjcostanzo

31 de ago. de 2011

We live in San Luis Obispo and our local Mercedes dealership is unacceptable. We take our car to Santa Barbara for maintenance and repair and have never been disappointed. Zoran is great! He is very accommodating with us. The job is always done right and on time. Highly recommend the SB auto group.

HEH

3 de jun. de 2011

Chuck was my kind of sales person. He answered every question (in writing) regarding price and terms exactly with no pushing me to other departments for answers and pressure. He gave me the pros and cons of the 3 cars I was looking at and let me make the decision. It was a perfect purchase and the finance department wrote up the paperwork while the car was washed in split second time. It was a great experience.