ChocolateCharlie

7 de nov. de 2016

Great experience with both salesman and sale manager. I had the pleasure of meeting Bruno whom had shown me the car I will end up taking home. This was the best experience of my life. I would recommend Bruno to anyone that is looking for a car.

Mercedes Perez

1 de nov. de 2016

Everythink ok Victor Caceres was very nice with us

Jonelle1

1 de nov. de 2016

I had the pleasure of Bruno picking up my call 10 minutes to closing on a Saturday night. I was interested in two specific vehicles. With enthusiasm, he checked the system and both models were still available. I mentioned to him that I would be coming from Palm Beach County in the morning, he courteously put me on hold to make sure the keys for both models were still at the dealership. Luckily, one of the vehicles was still available. I made an appointment when the dealership opened at 10 AM. Upon arriving after an hour drive south, Bruno was there to greet me. He went above and beyond to make sure this car buying experience was as smooth as possible. He was extremely thorough and made sure I left the dealership 110% happy with my 2016 Chevy Cruze Premier. This was my first experience with Miami Lakes Auto Mall, but definitely not my last. Overall, Bruno is a great asset to the company and because of him, we will be back!

Jonelle

1 de nov. de 2016

I had the pleasure of Bruno picking up my call 10 minutes to closing on a Saturday night. I was interested in two specific vehicles. With enthusiasm, he checked the system and both models were still available. I mentioned to him that I would be coming from Palm Beach County in the morning, he courteously put me on hold to make sure the keys for both models were still at the dealership. Luckily, one of the vehicles was still available. I made an appointment when the dealership opened at 10 AM. Upon arriving after an hour drive south, Bruno was there to greet me. He went above and beyond to make sure this car buying experience was as smooth as possible. He was extremely thorough and made sure I left the dealership 110% happy with my 2016 Chevy Cruze Premier. This was my first experience with Miami Lakes Auto Mall, but definitely not my last. Overall, Bruno is a great asset to the company and because of him, we will be back!

BMVR

27 de oct. de 2016

This is my third car from this dealer. The real reason I come back is because of my salesperson, Celio. My only problem is that the dealer should offer at least some coffee.

EveVinceandthekids

26 de oct. de 2016

We had a great experience, from the moment we first called to ask a few questions until we drove off with our new jeep cherokee. Every person we interacted with was both friendly and genuine. (not something we found at any of the other car brands we were shopping around at. We were helped by Jerson- he was polite, took his time with us and was in no way pushy. he listened to what we were looking for, and went out of his way to help us find it. explaining the options and following up with us. (without any harrasing phone calls or emails as we had experience at other brand dealerships) Jerson even called us a few days after our purchase to ask if we were enjoying our new car! Now thats service! Great place and definately recommend passing by to anyone whos looking for genuine service with a smile.

carlover

26 de oct. de 2016

Great experience with both salesman and sale manager. Both understood what I wanted; type of car and color of car as well my expectation on cost of the lease. They went the extra mile and brought the car from another dealer with the color I was requesting. Mr. Ferrin, the salesman called me three days later to follow up and make sure that I was satisfied with the car. He also indicated that the leased car I was returning had been delivered to the original dealer. I would rate this experience as a win win.

Jesica

25 de oct. de 2016

2nd car I buy from this dealer. Quick and hassle free. Great sales team. The car I wanted was not on the lot so they made the effort to find one and get it there in less than 2 hours.

Kim S

25 de oct. de 2016

Luis Cuevas was easy and great to work with! He and his team made the entire car buying experience easy. They were super helpful and knowledgeable!

Alina

23 de oct. de 2016

I leased my car over a year ago, my experience with the dealer has been great since the first day. My lease includes my services like oil change and tires rotation, they sent me an email every time I need to go for a service and you can make an appointment trough their website.

Cedric Ward

19 de oct. de 2016

Alan was fantastic. He walked me through the entire process of what is being done to my car. Thanks Alan for everything.

Gabrielbello

19 de oct. de 2016

Car buying was easy and the the whole staff was curtious and friendly thank you for all your help and I'm happy with my keep renagade

Ayshanti

17 de oct. de 2016

Carlos N. Was amazing I have my "first" car. So excited. Everyone should really check them out and of course the best sales person Carlos.

Hvac6767

17 de oct. de 2016

Went there to buy a Chevy truck. I got an amazing deal from them. My sales person Eddie Fernandez was great. He had all my options avilabe for me. when I go to buy another one this location and Eddie are the ones. Thanks Eddie Fernandez at Miami lakes auto mall.

mario padilla

17 de oct. de 2016

Went to this dealer,norka santana help me get car i was loooking for,even better got me a better price than others,she was very Profesional and patience..thanks

Raul Rodriguez

16 de oct. de 2016

Excellent experience, definitely I will takes my car again for next service

GeePissed

15 de oct. de 2016

Do not take ur car to get fixed by this place.U will regret it run arounds and they could careless about u as a customer or a person.

savannah5674

14 de oct. de 2016

Very good service and honest people, very family oriented. Will be referring people here. The salesperson who helped me was huaskar he was very helpful and completely honest throughout the whole process.

barnettcion

13 de oct. de 2016

How can I start? This has been the worst car buying experience in my entire 30 years on God's green earth. I see the car I like, I contact the dealership, which was quick to call me back within seconds actually and I take a nice long drive from Ft.Lauderdale down to Miami Lakes on a Thursday, September 22nd 2016. When I got there I waited about 10-15 minutes to see the sales woman. She greeted me and was friendly of course because dollar signs were on my forehead I guess. Anyhow, she then tells me that she needs to find the vehicle, "no problem its a dealership with a lot of cars." After about 45 minutes the vehicle was finally found. I test drive the vehicle and I could see that the alignment was extremely of center. I talked to her about getting the car aligned and she said its no problem they can have it done this weekend, get this, at a CERTIFIED BMW CENTER. Remember this please because I sure did. So then the next day my wonderful parents take a drive down there as well. They inspect the car and everything is good, except the problem with the alignment. My father asked about this again and once again they said "we will take the car to the CERTIFIED BMW CENTER that they use, It will be done this weekend." So then Saturday October 24th I return to the dealership to sign all the paper work and finalize everything. Thinking that the alignment was done at a "CERTIFIED BMW CENTER" I was hoping to take the car home that day a beautiful Sunday so I could drop the top and cruise the beach. To my surprise the alignment was still not completed and they told me that they had an appointment on Monday October 26th to have the alignment done at the "CERTIFIED BMW CENTER". I was upset but dealt with the fact that I rather have the alignment done and done RIGHT. The sales woman then tells me that she would call me Monday morning to give me updates about the car alignment. Which anyone with a brain knows an alignment takes about 30 minutes to 2 hours max. So Monday comes around and I don't hear anything from the sales rep. I tried calling her and never got a response. Funny before I put my money in their pocket they would answer and call back immediately. So I didn't hear from the sales woman until 6-7pm that day. She then tells me that they have to take the car tomorrow to get aligned. (SIDE NOTE: WHEN I SPOKE TO THE SALES WOMAN AND HER MANAGER HE TOLD ME THEY COULD NOT DO ALIGNMENTS ON SITE. I CALLED THE SERVICE DEPARTMENT AND THEY SAID THEY DO.)

Cion Barnett

13 de oct. de 2016

How can I start? This has been the worst car buying experience in my entire 30 years on God's green earth. I see the car I like, I contact the dealership, which was quick to call me back within seconds actually and I take a nice long drive from Ft.Lauderdale down to Miami Lakes on a Thursday, September 22nd 2016. When I got there I waited about 10-15 minutes to see the sales woman. She greeted me and was friendly of course because dollar signs were on my forehead I guess. Anyhow, she then tells me that she needs to find the vehicle, "no problem its a dealership with a lot of cars." After about 45 minutes the vehicle was finally found. I test drive the vehicle and I could see that the alignment was extremely of center. I talked to her about getting the car aligned and she said its no problem they can have it done this weekend, get this, at a CERTIFIED BMW CENTER. Remember this please because I sure did. So then the next day my wonderful parents take a drive down there as well. They inspect the car and everything is good, except the problem with the alignment. My father asked about this again and once again they said "we will take the car to the CERTIFIED BMW CENTER that they use, It will be done this weekend." So then Saturday October 24th I return to the dealership to sign all the paper work and finalize everything. Thinking that the alignment was done at a "CERTIFIED BMW CENTER" I was hoping to take the car home that day a beautiful Sunday so I could drop the top and cruise the beach. To my surprise the alignment was still not completed and they told me that they had an appointment on Monday October 26th to have the alignment done at the "CERTIFIED BMW CENTER". I was upset but dealt with the fact that I rather have the alignment done and done RIGHT. The sales woman then tells me that she would call me Monday morning to give me updates about the car alignment. Which anyone with a brain knows an alignment takes about 30 minutes to 2 hours max. So Monday comes around and I don't hear anything from the sales rep. I tried calling her and never got a response. Funny before I put my money in their pocket they would answer and call back immediately. So I didn't hear from the sales woman until 6-7pm that day. She then tells me that they have to take the car tomorrow to get aligned. (SIDE NOTE: WHEN I SPOKE TO THE SALES WOMAN AND HER MANAGER HE TOLD ME THEY COULD NOT DO ALIGNMENTS ON SITE. I CALLED THE SERVICE DEPARTMENT AND THEY SAID THEY DO.)

Mr789

12 de oct. de 2016

Never a dought, service, attention intruction as to the new SUV. ALL QUESIONS ANSWERED. they never stopped giving me great service. Friendly, big smile, xxx

mistique0704

11 de oct. de 2016

Rhodlyn Bruno was very knowledgeable and very helpful. He gave me a great deal on a 2016 malibu that worked in line with my budget and as a first time car buyer. Quick in and out process, wasn't there longer than 2 and a half hours. 5/5

Mjh

7 de oct. de 2016

Rick and Ernesto did a very good job to get us approved, we are very greatful. Was a very stressful time when the storm mathew was coming but they still were patient and helped us also they were very hones wih us quality that does not exist this days.

Edwin

4 de oct. de 2016

EVERYTHING IT'S AWSOME, REALLY GOOD QUALITY AND SERVICES, THE SALESPERSON, SO NICE AND FRIENDLY. EVERYTHING EASY AND FASTER. THIS IT'S MY CAR # 4 AND BUY IN MIAMI LAKES AUTO MALL.

Carolina Ibarra

4 de oct. de 2016

Norka went over and beyond to make sure that I get the car I need and love.

Rhino2016

3 de oct. de 2016

Thanks to Willy "William Hernandez" for going the extra mile so we could be able to drive out with a brand new Jeep, very attentive, respectful and very cooperative the way he handle our purchase.

Jesus Vega

1 de oct. de 2016

We can't say enough about the great customer service by Willy, Brad, and the rest of the team at Miami Lakes Automall. Willy even went and got us lunch while we waited for our paper work to be processed. They go above and beyond your expectations. I would definitely recommend anyone to purchase their vehicle here.

Jesus Vega

1 de oct. de 2016

We purchased our 1st new vehicle, and Willy our sales representative made our buying experience so easy. He really made it happen. Got us the best deal within our budget. Brad in finance was great as well, he made sure we had peace of mind on our new purchase. I would definitely recommend anyone to buy their vehicle here at Miami Lakes Automall. They go above and beyond to help you get in that vehicle you're looking for.

oxm123

30 de sep. de 2016

I purchased a new Chevrolet Tahoe from Miami Lakes Automat. Everyone at Miami Lakes Automall were super friendly and ready to meet all my car buying needs. I got a great deal on my new Chevrolet Tahoe. I want to thank the sales rep, finance dept., and the rest of the staff at Miami Lakes Automall for a great car buying experience.

Mtns77

29 de sep. de 2016

Hats off to Luis Cuevas for the excellent customer service and the attention he provided me during the purchase of my new vehicle. His knowledge, patience, and guidance greatly assisted me during my transaction!! An awesome salesman and asset to the dealership!! Also a special thanks to Fred Senra and to the whole Miami lakes Auto Mall family!!

amber321

26 de sep. de 2016

I was very pleased with my service. It was very fast and painless. Chris did everything he could for us. I would buy another car from him and this dealership.

newtahoe1

26 de sep. de 2016

3rd vehicle from them. Great dealership. Best salesman: Luis Cuevas....he makes it happen. Courteous, knowledgeable and fast. I'll be back again when present lease done.

Dania Vazquez

26 de sep. de 2016

I would like to thank Luis Cuevas for his attention and patience. He had a lot of knowledge regarding the specifications of the vehicle we leased and was very forthcoming during the entire time.

Valdes27

24 de sep. de 2016

Fue una muy buena experiencia, el vendedor Jesus Reyes nos ayudo mucho, es muy profesional y atento. El financista Raul Arango fue muy explicito con nosotros cuando se firmaron los papeles

CHRISTINE VAN BUSKIRK

23 de sep. de 2016

The car buying experience was awesome. We figured out what car we needed and then test drove it. They were very helpful in finding us the perfect one with all the features we needed and wanted.

Josmarie

23 de sep. de 2016

THANK YOU THANK YOU Mr. Rolando your assistance was very appreciated. God bless you

oxleyanita

21 de sep. de 2016

I would like personal thanks the general manager and his great sales staff. also I would to thank Angel , Jose Ignacio ,Jesus Francos for awesome Job.

greciasmith

21 de sep. de 2016

Customer Service was exceptional! William Hernandez was a great salesperson. Service was not pushy or demanding and wishes were respected. Great dealership, willing to negotiate prices with great deals. We LOVE our new car!! Thank you for your service! HIGLY RECOMMENDED!

EricaS

18 de sep. de 2016

Went in just to look, but Chris Garcia was an amazing salesperson. Very personable, patient and willing to show us all the options and answering all our questions so we could make an informed decision. This is my second car experience at this dealer and have been satisfied both times. Keep up the great job.

Josmarie

18 de sep. de 2016

just want to add that my experience was awesome, you guys did everything possible to help me and for that I'm extremely great full! Mr. Villanueva in small words Thank you, thank you! :)

Boricua09

17 de sep. de 2016

I just want to add that my experience was awesome, you guys did everything possible to help me and for that I'm extremely great full! Mr. Villanueva in small words Thank you, thank you! :)

marbella1515

9 de sep. de 2016

Excelente servicio, muy buen precio, lo unico es que tardan un poco en ser atendido por falta de personal y por falta de espacio, sin embargo lo recomendaria ampliamente

American6

9 de sep. de 2016

Thanks Joe for your time and your invaluable assistance. Excellent and very professional, very friendly and stress free all the time. I had an very good experience with your help. Thanks a lot and best regards

P MENDIVE

8 de sep. de 2016

I HAD A GREAT EXPERIENCE WHEN I BOUGHT MY NEW KIA, I RECOMMEND THE DEALERSHIP TO ANYONE.

Grisell Ramirez

6 de sep. de 2016

Thank you very much for all the attention and help.

Luis V

4 de sep. de 2016

I had an extremely good experience purchasing my Volt. Buying a car it's usually a stressing experience, but not at Miami Lakes Chevrolet. Everyone of the staff I dealt with was very welcoming and very helpful, specially the sales person, Wilberto Rodriguez.I felt like I was in control of the situation at all time, and never under pressure to make any decision I would regret later on. The financing manager was great presenting all the options, and advising me when ask without any hidden agenda. He took a step back and allow me to review and decide, on my own, what was better for me. I will by my next car from Wilberto Rodriguez at Miami Lakes Chevrolet!

Ctomey2330

4 de sep. de 2016

I buy a new wrangler sport jeep, the sales person Mr Jesus Reyes, he was very professional and excellent attention at time to buy my new car, so and so glad happy. Also I have a another jeep for while and when bring to services department the attention was excellent and professional.

Equinox2016

3 de sep. de 2016

My service was very good and everybody was very feiendly and the person that attended me is a excellent person. Thank you ihosvany mesa for your service.

shauna

31 de ago. de 2016

My sales agent Luis is phenomenal. He really made my buying experience rewarding. I love my Chevy equinox.

Alexcamejo

29 de ago. de 2016

I had an amazing experience at this dealership. The whole process was sublime. The Salesman, Yerson, rather than trying to make the biggest sale, looked for the vehicle that really met all my needs and still managed to fit my budget. The Insurance guy, Alberto, did a miracle for me. And Jose, the last guy, made sure I undertood everything and there were not hidden fees or surprises along the way. 5 stars, all the way!

LINDA bestman

26 de ago. de 2016

Without an appt. I was able to have my car serviced in a reasonable amount of time.

erika andrade

23 de ago. de 2016

Thank you Jorge you were great and your services we spectacular. I would recommend these dealer to friends and family. Thank you for the great service.

dodgeram

22 de ago. de 2016

After shopping other volume dealers online this was the only dealership that came through on price and made the process very easy. Was connected by Joyce Felipe with one of the few "gringo" salesmen - Paul White who also went out of his way to get the many "extras" that I added to the base model. Check the other dealers but when it comes time to buy this the one to finish with.

alex, 921

20 de ago. de 2016

after searching for several days I found a sales person at the yard , his name Adrian I explained what I wanted to get and he was very helpful and professional during the sales of a new Cruze.

Dcarmona

20 de ago. de 2016

I went to buy/lease a new car. They were very helpful and worked hard to meet my needs and to reach my budget so I was happy and satisfied with the business when I left the dealer, thanks to their awesome sales person and their finance manager.

Milton gonzalez

18 de ago. de 2016

Do your self a favor and don't tell the sell person at this dealer how much money your putting down I was asked and when I told them sales guy came back and said that the price of the car was 2k higher than advertise was he knew that I was putting down 2k I ended up buying the car .but I argue with them for a while till they finally sold the car for the advertise price

Debbie

17 de ago. de 2016

I would rate Miami Lakes Chevrolet #1. Celio Mario Munoz is the best sales mans. He didn't not give me a hard time & worked with me with price I was expecting to pay. Never have a car sales went over & beyond like he did, showing me the features of my new Spark. Because of Mr. Munoz I will be sending family, friends, & co-workers to Miami Lakes Chevrolet

Vincent Bloom

15 de ago. de 2016

Very friendly always take care of me...definitely will recommend to a friend..Always considered my time and made me feel important...the only place I'll take my Chevy

raymond bedner

15 de ago. de 2016

Excellent service courteous people! Timely repairs,informative information on what needed to be replaced.I was totally satisfied with this dealership and would recommend to my friends.

Armando Aguilera

14 de ago. de 2016

I would rather go through a root canal than buy a car. My friend Rio has done all my car purchasing negotiations for the last 13 years, and while he and the sales person go through the process, I usually sit and sulk. Jesus Reyes (Salesperson) from Miami Lakes Automall changed my attitude about auto salespeople. He was very knowledgeable about the product, wasn't pushy at all, was patient, and really put us at ease... and he laughed at all my jokes, Jesus went above and beyond so we could get a good deal on a Jeep Wrangler Sport I would certainly recommend the salesperson a zillion times, however, we got to meet the dealer manager and I was not happy at all with his way of treating customers, as a matter of fact I don't know how the owner of the place has him working there, he mistreated us and talked us down, he didn't try to save the sale which at some point I thought it lost, thank to our salesman Jesus Reyes we got a deal. Kudos to Jesus. Please note that the reason I'm giving a 5 star review is for Jesus Reyes's performance which is excellent, and it him and only him I'm rating, not the dealership. otherwise it would be less than zero.

Equinox

14 de ago. de 2016

Very friendly and helpful trying to accomodate me with my necessities to reach my budget so we were happy when we left the dealer, thanks to the team

Russ

8 de ago. de 2016

Quickest and best car buying experience yet. Thanks to Irving and all involved in the buying process. We walked out with exactly what we wanted and the payment we needed. Thanks again.

Grizzly7

7 de ago. de 2016

Because we derserve the best. They gave us the best service. And the employees was the best. Friendly and respectful. Helpful with our every need.

Luis H. Villalobos

6 de ago. de 2016

Mr. Llera the sales person and the financial advisor were very professional, friendly nad gave a treat like friend ,I am very happy with my experience there.

Raspuru16

3 de ago. de 2016

Paul White was very helpful, honest and transparent. I had the Best car buying experience! Would definitely come back again and recommend to my friends and family!

GLORIA

2 de ago. de 2016

I am very satisfied with the folks at MiamiLakes Kia....they greeted me with a friendly smile when I came in and asked how they could help me....... I received an excellent deal......I am very satisfied with my new KIA vehicle.

Chinomari

30 de jul. de 2016

Awesome customer service by our car consultant Melvin Gomez. He explained everything throughly and while we waited he kept us informed on what was going on. Melvin was very professional

Ddopico80

30 de jul. de 2016

DO NOT GO TO THIS DEALERSHIP, THEY ARE ALL CROOKED, FROM THE SALES STAFF, TO THE FINANCING, TO THE MANAGERS/DIRECTORS. THEY ACT DECEITFUL AND INCONSISTENT, HIGHLY UNETHICAL DEALINGS, GO TO PLANET DODGE, THEY ARE NOT PERFECT BUT WILL NEGOTIATE MORE CLEARLY WITH YOU AND THE MANAGEMENT TEAM IS MORE HELPFUL. MY STORY AT THIS DEALERSHIP (MIAMI LAKES AUTOMALL - DODGE) IS EXTREMELY LONG, BUT I CAN HONESTLY TELL YOU THAT I WILL NEVER SET FOOT ON THAT DEALER AGAIN, EVEN IF THEY OFFERED ME THE MOON AND THE STARS. THEY ARE EXTREMELY DISHONEST AND UNETHICAL.

brandon capers

27 de jul. de 2016

Pretty good service. Service advisor kept me aware of what's going on constantly

Jacqueline E.

26 de jul. de 2016

Thank you (Hugo Viscarra) for the great service you have provided us. We are truly thankful for your time and dedication to us. I was not expecting to drive a brand new car but the price was excellent for my budget, it is great!!

Edward

24 de jul. de 2016

Okay, Stevin took good care of me. Coming back for next repair. Like what I saw and how I was treated,

Lazrabi1

19 de jul. de 2016

Thanks for the great service and the personal one on one attention you provided it was a great experience the wouldn't be forgotten Laz

my silverado

18 de jul. de 2016

Dedicated attention receiving my car. They rotated the tires as well as the other respective maintenance service in a short time, and beside that I received my car cleaned outside. Was a good experience. I dont have any complaint this time. Looks like the Service Department is getting better. Thank you

Xavier Maranon

11 de jul. de 2016

The staff at Miami Lakes Chevrolet made buying a car a total pleasure. On other locations buying a car has been intimidating and stressful, but this was the complete opposite. I am totally satisfied with my car and grateful to the entire staff.

Erica6276

9 de jul. de 2016

Purchased the Chevy Trax LS and very happy with it. My salesman Luis Cuevas and Finance person Julio were excellent. They were very personable and helpful.

Rafael

8 de jul. de 2016

Buena atencion por parte del personal de ventas, muy profesionales .autos de muy buena calidad.recomendaria el dealer a toda mi familia y amistades muchas gracias

Luis cuevas

1 de jul. de 2016

John Diaz my service writer is awesome. The guy went the extra mile for me I will alway recommend him to everyone the process was done in a very proffessinal manner

taylor06

29 de jun. de 2016

they was very helpful with my car. they seems to know a lot on warranties. they were friendly n and very busy. the cashiers are always helpful n always smiling.

Ligia

29 de jun. de 2016

the chevrolet'representative who attended me was very professional.

Cardi55

23 de jun. de 2016

The manager of the Dodge dealership is the worse I have ever seen. The sales rep. and the finance person are great. Overall was a good experience.

S Birmaher

19 de jun. de 2016

Easy service appointment and ready by the time promised.

Michele t Rosen

19 de jun. de 2016

Steven Diaz is a very wonderful and gualified service advisor he makes service a pleasure

Perez, Alina 1234

15 de jun. de 2016

My experience was exceptional. Excellent service! I would keep doing service and repair of my car as needed. They are wonderful! Also, I would like to add that the girls in customer service are very professional and competent.

Boris Ortiz

15 de jun. de 2016

100% satisfied with my purchase and the way the sales people handled the transaction. In and out in what I considered a record time. Will go there again when buying my next vehicle.

Scott2850

11 de jun. de 2016

Thanks to Bernard at Miami Lakes Kia for a great experience. Sam and the finance people were easy to deal with. A good experience buying a car

Cfg

7 de jun. de 2016

Service was excellent, would return and recommend dealer as a reputable and customer service focused location.

js12

5 de jun. de 2016

I had a wonderful experience for a change, buying our new car. Happy to see sales representatives who know their job, are efficient, and knowledge of cars.

Roxce de la Osa

5 de jun. de 2016

My wife and I are completely satisfied with our buying experience with Julie. She did everything she could to make sure we were comfortable.

js12

5 de jun. de 2016

We had a very nice sales person who was so knowledgeable and efficient. It was a pleasure to purchase a car from there.

Mikejlewis84

4 de jun. de 2016

Thank you for the honest quick transaction with my new Truck. Ernesto was flawless and friendly as can be, he made it a great experience. 5 stars in every area. Thanks again

Seth Gordon

4 de jun. de 2016

Great peopleGreat serviceGreat peopleGreat serviceGreat peopleGreat serviceGreat peopleGreat serviceGreat peopleGreat serviceGreat peopleGreat serviceGreat peopleGreat serviceGreat peopleGreat serviceGreat peopleGreat serviceGreat peopleGreat serviceGreat peopleGreat service.......is that enough words?

Alex300c75

3 de jun. de 2016

Its been a nightmare bringing my 2013 Chrysler 300c to Miami lakes Chrysler dealer there mechanics couldn't figure out what was wrong with my car they sound lost and unsure its been 2 weeks my car is at there shop collecting dust and with a bunch of rookie mechanics worker that they can't tell me if the cars having electrical or mechanical issues it feels frustrating bringing my car to the dealer where they service Chryslers and they don't know what wrong with my car I mean it's not like I took my car to jiffy lube to fix, if the dealer can't fix then who!!! So for anyone considering this dealer think twice before bringing it for service your in for a huge surprise better off taking it to planet Dodge much better and well trained mechanics and great customer service I mean my whole family and friends drive Chrysler and Dodge vehicles and they warned me not to bring it here instead they take it to Planet Dodge !! Well I learned my lesson folks never again will Miami lakes automall catch me here for service or buying my next 2018 Chrysler 300c !!!

Tukechi M Boges

1 de jun. de 2016

I was completely impressed with the service. From start to finish they went above and beyond to meet my needs. I would recommend them to everyone.

Elaisa Acosta Mendez

31 de may. de 2016

I went to 4 dealers before i came here, i wasnt satisfied with their deals and customer care, as a first time buyer, the just made everything seem so hard and difficult, i came here i saw 2 models i choose the best one, and thats was it ! there were no difficulties i got more than i expected, the sales rep was very helpful through the whole proccess, I'm absolutely happy with my purchaseAnd i will recommende this dealer.

peter c

30 de may. de 2016

Quick & Out service service advisor gave me an economical advise to save money buy locking up future oil chgs.

Yesenia Ferrin

28 de may. de 2016

Thank you so much for making me and my family feel at ease. You made my buying experience easy and without fear. Bruno has a great way with people. He was very honest, and straight forward. He wasn't only trying to sell this car, he was making a customer for life. I will definitely recommend others to your dealership and most of all to you Bruno. Thanks a million.

Geneva Smalls

26 de may. de 2016

Miami lakes automall made my experience as a first time car buyer very easy and I'm so happy with my new car. My salesman Bernard Topp was very nice and attentive!

jonathan renner

26 de may. de 2016

Great as always, the last visit was the best. Thank you.

Randall La Bonte

25 de may. de 2016

Good service work done right on my truck pleased with work

Armando

23 de may. de 2016

At Miami Lakes AutoMall they make you feel like you are part of the team, no pressure at all, they find the best way for you to be able to get a new or use car without any sales pitch to get you confuse, I will recommend then for you to get a new or use carArmando Michelena

Heat

22 de may. de 2016

Excellent representative. Very friendly and knowledgeable representative . Very fast service..The representative cares for the customer. He goes out of his way to meet your standards .

Shirleymg

20 de may. de 2016

I recently purchased a new Kia.My experience was great.My salesman,Melvin Gomez was awesome,very helpful and quite informed.Thank you also to E. Leiva for his swift assistance with my insurance coverage. Currently, I am a very satisfied customer.

Alix Gutierrez

20 de may. de 2016

From start to finish I was treated fairly and everything was handled quickly. Paul Henriquez was sensitive to my time and never wasted it. I would suggest you not waste your time at any other dealership.

Mary

19 de may. de 2016

The 2016 Equinox LT is amaizing and after an exceptional sale we enjoy with more pleassure the new acquisition. Thanks Miami Lakes Automall.

JavierSosa

18 de may. de 2016

Como primer comprador he quedado muy satisfecho con el personal que me atendio. Recomiendo AUTOMALL de Miami Lakes a personas que, como yo, necesitan ir a un lugar de confianza.

Karen A. Mendoza

18 de may. de 2016

Valentino was amazing! He answered all my questions. Understood what I needed. Emailed and left me voicemails to ensure he got through to me in any way possible. Communication was Perfect and his Customer Service skills were absolutely superb! Great employee to have!

yipsy

16 de may. de 2016

nice sales person ,good site ,good deal un buen carro a proof first time buyers good experencie Buena persona el trato muy profecional good manners

Alejo

15 de may. de 2016

Excellent service. Great experience with the seller. Super deal. Wonderful price. I felt the seller trying to meet my necessities. Absolutely I will come back there if the dealer and their staffs keep these offers and services.

anamarta0122

15 de may. de 2016

Jimmy was awesome, he made the experience of buying my brand new Jeep super easy. Thank you. Great salesman and great customer service. Sharing thank you

Wquintana

13 de may. de 2016

Car sellers are very professionals and friendly people, especially Danilo Hornia, if someone needs to buy a car Miami Lakes Automall is the right place, I highly recommend it .

xdemiranda

12 de may. de 2016

First time at Miami Lakes Automall and we were pleasantly surprised with the level of service. Carlos Molina was a great salesperson and he treated us with courtesy, respect, and was not pushy to make a sale. Will definitely return to Miami Lakes Automall and Carlos for future needs.

Trevor doc1767

11 de may. de 2016

Bruno was very helpful from the beginning till I signed the contract great place to buy your next vehicle everything was done on the Internet only came in to sign very convenient for me love the way you do business

Yanni5473

9 de may. de 2016

Excelente servicio al cliente, trato amable y profesional. Lograron llegar a los numeros que yo necesitaba para llevarme mi carro nuevo. te explican bien detallado todo los puntos que se tratan en la venta.

Jonmac16

5 de may. de 2016

They gave us a lot of options to choose from. Mr. Bruno was very helpful and patient in showing us all the cars we considered.

Jane allen

5 de may. de 2016

I had a very good experience and was very satisfied

Friendly guy

2 de may. de 2016

Went to get a Kia Rio listed for $8900 offered 8500 over the phone which they accepted. Talk to Rudy over the phone had me drive 1h45m. Was approved credit with my bank at 3.65%. Kia gave me 19.75% and said the $8500 offer was good only if I used their bank at 19.75%. Mind you I have a 800 credit score. Waste of time

Mylove05

2 de may. de 2016

Great dealership and even better people. All my questions were answered and no haggling was necessary. Go see Paul Henriquez at the Mitsubishi showroom. I got an amazing deal on my Mirage and I will make sure that I spread the word on my surprisingly pleasant experience.

Richard

1 de may. de 2016

Usual great prompt service from Miami Lakes Auto Mall!

Marlon Peralta

26 de abr. de 2016

I'm happy I went to Miami lakes Chevrolet, they had the car that I wanted. Plus the service was exectional.

Jabme3176

24 de abr. de 2016

Just purchased my new Kia Soul ! Today Luis was awesome, actually every one was. Great enviroment. The process took many hours but 100% satisfied would do business with again. Thanks for everything.

jeepdriver6

23 de abr. de 2016

Chris Garcia was super helpful, patient and just a nice guy! Highly recommend going to this dealership as everyone there is really nice and positive.

jsoto

22 de abr. de 2016

I dread buying cars, but the service Cliff game me was great! I listened to me, understood my budget and offered me exactly what I was looking for. I'm very satisfied with my experience.

Nat.Ram

22 de abr. de 2016

I had the pleasure of working with Paul to get my new jeep! He is amazing and I will definitely recommended him and Miami Lakes Auto Mall to my friends and family!

rhooker

20 de abr. de 2016

Great team of sales and finance support. Mr. Henriquez and Mr. Conley were able to quickly and professionally help me purchase a wonderful car in less than 4 hrs. It was great to be able to drive out off the car dealership with a brand new car. Thanks guys.

jose

18 de abr. de 2016

Excellent buying experience. Great team of professionals.Best all around in sales, finance, and service.Highly recommend Carmen Rosado as your go to person for the best deal.

Alex

18 de abr. de 2016

Just purchased a van for our company and both Eddy and Mayra were true professionals. They both care about creating the relationship in this process.

luis1800

17 de abr. de 2016

I'm still waiting for tag transfer, I have been calling and no one answer yet. their attitude is terrible when talk to both of them

Katz1225

17 de abr. de 2016

I had the best first car shopping experience. Thanks Paul H. for your knowledge and professionalism as a sales person. We are happy for our Jeep Wrangler Sport.Thanks ?

Diana Giraldo

15 de abr. de 2016

I was shopping for a new car; was looking into the Chevy equinox. I went to Miami Lakes Auto mall and it was a wonderful experience. Everyone there was very helpful and answer all the questions we had. Excellent customer service.

Lazaro

14 de abr. de 2016

Thank you for all guidance and excellent customer service.

Mai

12 de abr. de 2016

Excellent customer service. The salesperson was knowledgeable, respectful and gave exceptional customer service. Great experience from beginning to end. Best customer service in Miami by far.

Jacqueline D. Colin

11 de abr. de 2016

To make a story short. I am a very happy customer. The salesman was very courteous and nice h explained to me everything about the car all my questions were answered clearly . Dfinitely I will recommend the Chevy dealer to all my family and friends. the dealer to all my ffriends and my familly. I am very satisfy.

bonaparte

8 de abr. de 2016

I had an overall excellent experience at this dealer, MIAMI LAKES AUTO MALL, everything was great, I would recommend this dealer to all my friends and family.

Aircraftmech

7 de abr. de 2016

I have purchased 17 vehicles in my lifetime but this time the purchase involed my daughter buying a vehicle. Sales associate Paul Henriquez made my daughter's car buying experience pleasant. He went out of his way to make sure that from the trade in to final purchase all phases went without a glitch. Paul made me look bad, I told my daughter the experience of buying a new car would not be pleasant. I was wrong. Thanks Paul for changing my attitude towards car salesmen. You are an asset to M.L. KIA. Tks Rick B.

ALEXIS MACIEL

4 de abr. de 2016

Great experience, friendly and helpful salesperson. Left the dealership a happy man. Chris Garcia is the salesman, in case if you were wondering. Highly suggest you check them out.

MSK

4 de abr. de 2016

I went to this dealership by recommendation and was not disappointed. The manager along with my salesperson Melvin did everything possible for me to leave with a new car. I am very pleased at their time and patience in giving me exactly what I wanted.My only advice is that the dealership get the people who prep the cars to wash it better and make sure that the car is completely clean when you drive away as a new car should be.

traveler

2 de abr. de 2016

I went to the dealership with the intention of looking at the vehicles had. I was going to buy a new car, but was undecided which model or make. I was assigned a young man who was just beginning his employment there. The attention he gave me was very much appreciated and he gave his best answers to all my questions. Of course, he occasionally asked one of the veterans there for advice, but all in all he was a good salesman. I bought a new car and because of the attention and politeness of all I met, my wife also bought a car. The courtesy, attention and friendship presented by the staff of this dealership rates five stars, plus. Visit them and you will see what I experienced. Thank you, Miami Lakes Auto Mall Staff. Sorry I forgot their names

ELIU GUERRA

31 de mar. de 2016

This review is for KIA Miami Lakes sales man, Adrian Lorenzo.I was turned off from the car buying experience several years ago. I was sold a bill of goods with a lemon attached to it. I was sold a damaged car and the dealer knew it.Fast forward to March 30th 2016, thanks to the outstanding customer care and attention of Adrian Lorenzo my wife and I were able to have a worry free experience. Our family has expanded to 4 and we needed a family vehicle. We told Adrian what we wanted and he was able to get exactly what we needed. We were up front with our economic state and he was also honest and up front with what our payment options might be. I appreciated his honesty and respect regarding our situation. We recommend Miami Lakes Kia and their team. Truly first class attention with the smoke and mirrors.

Theresa

30 de mar. de 2016

Great experience! Very happy with the process and my new car.

boysmom

27 de mar. de 2016

Everyone was very nice and knowledgeable. We looked at various models and the salesperson was helpful in understanding what we wanted in terms of car and financing. At the end, they exceeded every one of our expectations.

Michael Conte

27 de mar. de 2016

I have been taking my Z06 to your dealership for many years. The service department and specifically Steve Diaz-Drago is always available to guide me on a scheduled time of service and er gets my car fixed and out in expected time. I wouldn't take my prize possession to anyother Chevy Dealership.

Ricardo Aguera

27 de mar. de 2016

I have received a good buying process and mr: Pimentel was very professional.

College2014

24 de mar. de 2016

Cliff made the impossible possible for me, forever grateful. I got a brand new car with no money down good interest rate and low enough payments. Great guy, he explained everything to insure that I knew exactly was going, very honest.

Alex from Hialeah

24 de mar. de 2016

Great place to go had been buying cars here for my whole family for the past three years will keep coming back Great products

papirico

20 de mar. de 2016

I'm ready to buy a car do you think that they would have a little more interested in a customer with very very good credit with plenty of money down could buy it cash Not 1 return call what a joke!!!!!!

Timothy & Ivania Martin

18 de mar. de 2016

Great experience for a second time in a row. I had purchased a vehicle at this dealership before and it was the right choice to go back. The salesmen, Raul Pimentel, was very professional and was well knowledge on the new Malibu, which we fell in love with and purchased that day.

Gusbt15

16 de mar. de 2016

Go see Carlos!! He helped us through the process of trading in our Spark to a new Equinox. We where upside down on our trade but he helped us get us get our new car. Thanks for making the process smooth and quick.

Martha

16 de mar. de 2016

Jesus and luis are great and they know how to please a customer and I will recommend the dealer to all my family and friends. They make you feel like you are at home and that is what makes you buy the car.

benny

15 de mar. de 2016

EVERY TIME I GO IN FOR ANY REASON I GET GREAT CURTIOUS SERVICE, I WILL ALWAYS TAKE MY CAR IN TO MIAMI LAKES CHEVY FOR SERVICE.

Yvette

15 de mar. de 2016

Ask for Yerson. He's an amazing sales person. He values a customers needs and budget. Not many car sales people do this. Amazing experience!

Bambam

15 de mar. de 2016

A quick and painless deal. My salesperson Reinier Gonzalez was excellent and listen to what I wanted and needed.

kia

14 de mar. de 2016

It was a pleasure buying a car there, the salesman , the manager and financing manager were very pleasant . I will recommend to all my friends and family members.

Millerlite49

13 de mar. de 2016

always good service at Miami lakes auto mall convent done on time and no pressure Steven Diaz called just the time he said he would that my car was ready

Ernesto L

12 de mar. de 2016

I went to them to buy a Chevrolet Express Commercial Cutaway 3500 Van. Jorge A Cardoza my salesman told me that I am not eligible for the Business Choice up to $1,200 upfit cash, two days after when I informed him that he was wrong, the unconvinced salesperson asked me to show them their own webpage which was a bit weird but still OK, after I explained to the managers and the General Manager Got different answers to my questions, never on same page, they told me that the Business Choice cash offers was put like a rebate on the deal, never discussed on the deal or approved by me, they should let me know of the circumstances and allowing me to make the decision whether to put or not. I will never go to that dealer again and will not refer any of my family, friends and co-workers as well.

mproano

9 de mar. de 2016

Our salesman was great and really made this deal happen. Not impressed with our finance guy. Not helpful!! Also the wait time for the insurance guy and finance guy was way too long.

JeepRenegade

9 de mar. de 2016

Cliff, our salesman, was great but not happy with our finance guy. Not too helpful. Also wait time for insurance rep and fiance guy was too ling.

NewMirageOwner

5 de mar. de 2016

Luis Cuevas was really great. He really helped us in finding a new affordable car even though it was the end of the day. Would definitely visit again next time I'm looking. Highly recommended.

NewMirageOwner

5 de mar. de 2016

He really helped out in finding a new affordable. Would definitely go again.

Notruckjake

4 de mar. de 2016

I was trying to purchase a vehicle they had advertised on Auto Trader, after submitting my info I was told the purchase price $40793 was for approved credit, if I wanted the vehicle it would be $44793.Some how this is not right. I mentioned it to few other dealers and was told they have ever heard of any thing like this.

IronRanman10

2 de mar. de 2016

The associates at Kia Miami Lakes Automall really helped me find the right price for my new vehicle. I recommend this dealer to any person searching for a new way to roll.

Bfly148

29 de feb. de 2016

My salesperson Reinier.gonzalezatmiamilakesautomall.com Gonzalez was excellent and listen to what I was wanting and needing. Did purchase the Trax and loving it so far...

Patricia Gonzalez

27 de feb. de 2016

Overall the experience was great. My service attendant was very prompt courteous and genuinely courteous.

Carmen yannone

25 de feb. de 2016

Excellent attention received from the sales agent . Yes I will recommend.the people are gratefull. The dealer location is perfect. I am very satisfied. Thanjk you

natacha1

22 de feb. de 2016

Yerson was great!! Excellent customer service and he listened carefully to all my needs. I got a great deal in the price and that was great. I am really satisfied with the overall experience!!

kia sporthage

21 de feb. de 2016

Great costumer services Im very happy with my car luis fernandez great employer help me all.

rsotov98

20 de feb. de 2016

I asked a simple questions on miamilakesautomall.com (What is the minimun credit score to lease a car?) and I've been having more than 6 emails, 6 texts and more than 4 calls form then. The first email I got it was giving me information regarding a ford explorer ( I don't know why) and I answered that I was't asking for that and please DO NOT Email me or text or call me again. They did it again and I answered the same, but they still are calling me and texting me. The last email I asked for the manager email and now someone is sending me emails, calling me and texting me trying to talk to me to see what manager I am asking for.after I explained to Wilberto Rodriguez, Internet Manager (By text) what was happening, he told me that after I put my phone number in the sistem, was ok to call me and the lady name who was sending me emails was a computer. He think is ok that, i am assuming.

Vilma

18 de feb. de 2016

They have Very good costumer service in all departments and the car is in very good conditions and I will buy again thank you very much for your special good service

Hilario Perez-Navarro

18 de feb. de 2016

Real happy with my purchase and everyone treated us like we were family.

sergio

15 de feb. de 2016

Excellent service and follow up. We service both our cars there.

Robert

15 de feb. de 2016

Great facility. Comfortable and pleasant environment.

5thavenue

14 de feb. de 2016

A great experience with Wiley! It just took FOREVER - between the paper work, financing and logistics of it all. You need to go in with patience, but I knew what I wanted and Wiley found it on the lot for me! He even took me to a couple others to verify my orange Renegade was what I wanted. I would definitely recommend working with him! Just bring a snack!

simoneparisi81

13 de feb. de 2016

I got in to have a look and I left with SORENTO. I had a very good experience in terms of price, timeframe and communication. They tried hard to make me happy with prices and service. Salesman excellent communication and professionalism.

Allison

11 de feb. de 2016

It's not offen you go to a place and come back and everyone no your name. The sales men paul man he's the best from the beginning to the end he made sure I left with my truck. MIAMI LAKES AUTO MALL.. YALL THE BEST.

Armando

5 de feb. de 2016

Despues de visitar varios Dealer al final encontre en este un manifico trabajo de todas las partes involucradas al comprar el vehiculo deseado desde el vendedor,manager y Financista realmente realmente enviaria a cualquier persona a hacer negocios en este dealer

crystall

2 de feb. de 2016

I WAS THERE ON SATURDAY WITH MY FAMILY, WE WERE TREATED WITH FREE LUNCH, AND WERE IN AND OUT OF THERE IN NO TIME! THANK YOU MIAMI LAKES AUTO MALL FOR YOUR ALL AROUND GREAT SERVICE!

APol

29 de ene. de 2016

I was treated like family. did not feel any pressure to buy. Love my new Kia Sportage.

Bigcat101

24 de ene. de 2016

I am so happy my friend recommended these guys. I had a great time with the crew they are friendly and helpful. If you need a car or truck see them.Thanks Pedro and Divan.Brian T.

Sunday01

24 de ene. de 2016

Peggy was awesome not only did she a sure me a better experience than I had at another Chevy dealer but she deliver. Give her a rise. Was in and out within an hour.

Gabriel62

23 de ene. de 2016

The Service Manager has been very professional, in taking my car and providing me with a loaner , but the check Engine light has not yet been fix. But I believe it will soon, we are in the process of troubleshooting the problem.

nabladot

21 de ene. de 2016

If you want to be treated like a piece of garbage once you sign the sales papers then Chrysler Dodge Jeep at Miami Lakes Automall is the right place for you. Perhaps one thing they did right is to have their Internet department post an aggressive end of year discount ahead of all the other dealership in South Florida. Due to that, there was essentially no negotiation for my new Grand Cherokee as I went for the online price. The unconvinced salesperson asked me to show them their own webpage which was a bit weird but still OK. My trade-in had a very low value, no matter how we put it, and I didn't care at all about the financing APR. It is only after signing the papers that I started seeing the true face of their organizational culture.I noticed that there wasn't a drop of coolant visible in my radiator and the break fluid was low. I returned 2 days after to have the fluids topped off and they said it was completed. I saw later on at home that that they didn't add a drop of coolant and I decided to go to another dealership. I also went to another dealership to have my wheel alignment performed because the vehicle was pulling to the right, something I noticed on the interstate. Before that, I asked Miami Lakes Automall CDJ about the cost for navigation activation for on my 8.4A system. They said they had a heavily discounted price, it was a bit short of $800, but in order to "benefit" from it I would have to schedule the work immediately. End of story is that I got it for $595 at the other dealership but I could have done it myself for the same price (it is the price of purchasing a code from Chrysler-Uconnect and typing it).The worst experience of all is still ongoing. With the signing of the papers I paid for the new registration and the new tags, to be mailed once the temporary registration expires. To this day I haven't received the new registration and I am driving around with expired tags. I called the dealership 1.5 weeks before my temporary tags expired but no one would even want to update me on the status. Contacting the Sales Manager (phone call, voice mail, e-mail) Javier Betancourt convinced me that he isn't more useful than a piece of furniture. The only options remaining were to file a complaint with the General Manager and also a dispute with the Better Business Bureau. So I am waiting for a resolution and, in the meantime, reducing my trips to a minimum.

bellachevy

20 de ene. de 2016

I just purchased my new Chevrolet Sonic and the experience was great. Thank you for all your help and to help me choice my new Chevy!

Ariel F.

17 de ene. de 2016

Quick solutions to request and excellent coverage of Chevrolet warranty. Quick response to a recall sent by the same dealer. Really recommend this dealer, thanks fot everything.

Richard C.

15 de ene. de 2016

My sales guy Carlos Molina was great. In fact, everyone was very pleasant. The sales manager, I think his name is Padron. Fun guy, to haggle with. The finance guy, I think his name is David, also enjoyable. All good with just a small exception. The internet sales team is not quite up to major league level and almost blew the sale. Despite this deficiency, I visited the dealership and made the deal happen. Not entirely smooth as car purchases never are. MLA is a bit stingy with the trade ins so you'll probably want to get it sold somewhere else and come back with that done and just concentrate on the purchase. Expect lots of back and forth as you would anywhere else. Come prepared with your facts and you'll leave happy. -RC

artbeyer

10 de ene. de 2016

Its my second time purchasing and getting the right financing to buy a car. Outstanding attention and service. Will recommend 100% . Thanks to miami lakes automall

BiancaFG

6 de ene. de 2016

The 5 stars go to the salesperson, Chris Garcia. After visiting a number of dealers, he was the only salesman we encountered that was professional, courteous and polished.As for the dealer overall, we had some bumps in our back and forth negotiations, and getting to sign all the paperwork was a long process, but in the end, we are VERY happy with the deal we obtained. They are definitely willing to work with you.

eduardo

6 de ene. de 2016

it was pleasant and fast, good service, I'll be back soon, i might need to do the services for car over 50,000 miles but is too expendiven

Divafresco

31 de dic. de 2015

We had a great experience at Miami Lakes Auto Mall! My husband and I were very pleased with the customer service we received from Carlos Martinez; he found a car that suited our needs and offered us a great deal! We will definitely be returning for our next lease.

McMetesh

29 de dic. de 2015

We have bought two cars in the last year. We did our research and test drove a number of cars -- which meant we were meeting with a number of dealers and getting a variety of dealers. We had Yerson as our dealer at Miami Lakes and my wife and I both agreed this was exactly the kind of car salesperson we wanted to deal with. He was frank and to the point.. There was no odd manipulation of numbers after we gave the TrueCar paperwork. We are extremely happy with our purchase.

Mariby7

28 de dic. de 2015

Estamos agradecidos con Miami Lakes Automall y muy complacidos con la atencion especial del vendedor Christopher Garcia, por ayudarnos a conseguir el vehiculo que deseabamos, estamos muy contentos por su buen desempeno y excelente personalidad. Miami Lakes Automall GRACIAS, muy buen servicio.

Eloy Diaz

26 de dic. de 2015

Thank you for your Service , We ar pleasure with the service, and we have good experience with the buy used cars, so, is really good time with all service, we can recommended somebody else this dealer , because anyone in this place can help with the any service whatever with also service for any car and the same time they can help you with have buy any vehicles new o also used, good service, thank you .

Kathymarie12

23 de dic. de 2015

Adrian was a great salesman, unlike other car buying experiences I've had, he was very honest, patient, and easily facilitated the car sale! I went in to buy a car for my younger sister and now I'm going back to buy one for me with Adrian!

Juliot2000

21 de dic. de 2015

They honored everything as advertised online.Very helpful personal.Would definitely recommend this place.Ample selection of makes and models since they have 5 different brands of manufacturers to choose from.

fritzlyn

18 de dic. de 2015

The best dealer shipever they help you out to the core awesome nice friendly. They are real helpful down to earth and got the car that I wanted.

Deslooverj022

17 de dic. de 2015

Paul was great from the very beginning ! He is the person that made this transaction pleasurable ! I would recommend my further business to Paul directly! Outstanding employee and the dealership is very lucky to have someone like him!

paco

15 de dic. de 2015

The experience was excellent.Yasmany made me and my son feel as part of the family.The process was simple and effortless.He kept us informed at all times of the process and ensure things were correct.I would definitely recommend the dealer and the sales person to friends and family!!

Frank

15 de dic. de 2015

The location is small but the price was awesome. The sales rep Yasmany made us feel like family. Made the purchase experience memorable and great. We bought the car on Sunday and my son is having a great time driving it.

Bc1167

14 de dic. de 2015

Need a vehicle go see WILEY! Got a great price on a Chrysler Town and Country. I turned into a soccer mom but the family is happy. We are Looking forward to some road trips!

Badsales30000

14 de dic. de 2015

Payment changed. After 5 hrs in dealership- wore us down and then we were sent to financial person - conned us into something we thought was beneficial to us but just ended up costing us more. Then when they made a mistake- didn't even call us - u called for another mistake and was told I needed to come back. Waited an hour for the finance guy to get there - finally had to insist someone else help us - horrible experience- am paying off loan!!!

Silverado

14 de dic. de 2015

Very happy with the price of my new Chevy. Price was right and extremely friendly staff. Raul Pimentel was very knowledgeable and informative with their vehicles. I would definitely buy from them again.

joe

13 de dic. de 2015

this is the best Kia dealership in south florida and has the best customer service . They made us feel very comfortable and we had visit several Kia dealership in Dade and Broward and none could beat there rates and respectfully treatment we were giving , We were able to purchase a better car and get a better rate .

jmadness

12 de dic. de 2015

We were treated with respect and explained our best options and will buy many more cars from them These guys run a well oiled machine

ana123

11 de dic. de 2015

I bought my very first car at this dealership with the help of Christopher Garcia, he was very helpful. He provided me with a lot of information as I was only just buying a car for the first time, and he made sure I chose the car perfect for me in every way. Everything went very smoothly.

cestr008

11 de dic. de 2015

I recently purchase a Kia Optima through the help Paul Henriquez and Joyce Felipe. Overall the experience was great. They brought the car I wanted from a different dealer in less than 24 hours. And with their great prices I was able to get the deal I wanted.

John

8 de dic. de 2015

Very bad place High prices Bad service Stay away

Akihlsnyc

6 de dic. de 2015

My husband and I bought a used Mercedes at this dealership through Paul who was not only very professional but very kind and pleasant. The entire staff worked very closely together and they were very helpful and very understanding and they went above and beyond to help us out. We would definitely come back and recommend this place to anyone who doesn't want to be pushed into buying a car but instead be heard and understood by the genuine staff. Paul was also very good at following up after to see how everything was with the car and if we were satisfied.

Momomo82

5 de dic. de 2015

Huaskar Rodriguez at Miami Lakes Auto Mall was fantastic! His knowledge and customer service made purchasing our Jeep a breeze.Buying a car can be a headache and choosing the right sales person can be a nightmare but this was by far the best experience I have ever had. He knew what he was selling and was never pushy. Paperwork was completed and he went above and beyond to get us the best deal. I will definitely recommend Huaskar and Miami Lakes Jeep for their outstanding service. Bajana Family

Raul Montes

5 de dic. de 2015

I HAVE TO SAY ERNESTO THE SALES PERSON WAS VERY FRIENDLY AND SMOOTH TRANSACTION, I PURCHASE A TRAX 2016 , AT GOOD PRICE. THANK YOU ERNESTO AND NATALIE AT THE INTERNET FIELD, VERY SWEET LADY... THANK YOU AGAIN. I WILL COME BACK SOON...

John11

5 de dic. de 2015

I purchased a new Silverado High Country at this dealership. When I picked it up I noticed a scratch on the center console and another on the steering wheel airbag cover. They gave me an I owe you paper and said they would call me once everything came in. Months past, still no word. I decided to go in and speak with a service manager and that's when I met Diango. Diango apologized for what had happen, and promised to take care of it, and boy did he! Within 2 days everything was in, he called me and told me to come in today and he would personally make sure everything got done as it should. Within 2 1/2 hours he had the parts replaced, my oil changed, my truck washed and pointed out a foggy fog lights that I hadn't noticed and told me it had been ordered and would call me as soon as he had it. Now that is excellent customer service. I am very happy with my experience. THANK YOU DIANGO!

Jan-Michael Brown

2 de dic. de 2015

Excellent Salesman and exceptional service. Couldn't ask for more... Except a keychain ;) Was in, out and into my new car in record time. I am extremely happy with my purchase and I have Christopher Garcia to thank.

Liobel

2 de dic. de 2015

Great customer service, got a better vehicle for a better price, was looking for a equinox ls and end up getting an equinox lt for a better price

changs

29 de nov. de 2015

OUR BIGGEST THANK TO MR. CLIFFORD ABBOTT, extremly proffesional and skilled seller, made us feel that we were doing the best choice,a wonderfull person as well, be sure we will always recommend you to our friends and family.Our THANKS to the manager and Mr. Hernandez, the financist, a very professional team.THANK YOU ALL

Lea91

29 de nov. de 2015

I bough a car just today, the experience was perfect. The saleperson help me a lot choosing the right choice but always, thanks antonio gonzalez

paulo3000

25 de nov. de 2015

im a very happy costumer I went into this dealer and before I knew I was out driving home in my new chevy colorado 2016. special thanks to my sales man Raul Pimentel who helped me from start to end very professional , highly recommended.

Robert_macmullen

25 de nov. de 2015

Great service and buying experience. Both the manager and the rep were great to work with easy transaction. The car was cleaned filled up with gas and they even helped transfer my belongings

Leaser4Ever

23 de nov. de 2015

I walked into the dealer prepared to go home with my old trade in, but after speaking with Wiley and he showed me a good deal on a Grand Cherokee, I'm a happy camper. The process was surprisingly painless, and Wiley was very helpful answering all my questions. He also had some funny jokes while we waited our turn for the financing department.

Tammy

21 de nov. de 2015

My experience was Great! Mr. Wiley Wright knew the car inside out and gave me a tutorial. Mr. Raul Arango in finance explained all the paperwork and has a great sense of humor too. They have a large inventory of cars and I was able to find the exact color combination I wanted. Everything went smoothly and I love my new Crysler Town & Country. I would recommend Miami Lakes Auto Mall.

Seraiah

19 de nov. de 2015

They really helped me! Set up my Bluetooth & taught me how to take the roof off my wrangler. I'm glad I bought from them

Selena123

17 de nov. de 2015

Clifford Abbott and Carlos the finance manager was brilliant and on point this was by far the best and easiest purchase I ever made Thanks Guys

hw sportman

15 de nov. de 2015

he took time to listen to what we needed and was very helpful with all our questions.

Chang family

15 de nov. de 2015

If you want to make a good deal while enjoying the process go to this dealer and ask for Mr, Clfford Abbott,awesome person and car seller !!!!!!!!!!!!! THANK YOU GUYS!!!!!!!!!!!!!!!!!!!

Brazilian Lima

14 de nov. de 2015

I'd like to thank you Bruno, Jorge and the rest of the team for the great costumer service. I bought two cars in less than a month and they have been great! Thank you guys and I'll see you soon. Best of luck and success!

mikegosh

13 de nov. de 2015

Found a vehicle i was interested in online, emailed the dealership to see if they still had it and set up a appointment to go check it out, drove a hour to get there, when i arrived they hd some horrible music blasting in the lot witch was annoying but my biggest issue was when i was ready to buy the salesman asked me what i did for a living, when i told him i owned a Bar in Boca all of a sudden there was a typo in the ad and the price jumped up by $2500, That was a deal breaker so i left, as I'm getting on the highway the salesmen calls and told me now they would honor the price online but i had to pay extra for on star service and a few other things with only brought the price down by $200. if i had done another uturn and went all the war back for that xxxxxxxxx i would have lost it. long story short i wouldn't recommend this place to anyone looking for a fair price on a car

Giovanna

13 de nov. de 2015

THANK YOU ANGEL LIZ!! THANK YOU OSCAR VEIGA!!!! THANK YOU GOOD FOR ALL!!! The Best Experience ever!!! I have to say that i was treated as a QUEEN very happy and satisfied with purchase on my new Beauty Kia Optima!!! Love it!!! And my Boys Love it!!! You guys not only make me blessed but my family tooooo!!! Thank you to the greates team at Miami Lakes Auto Mall!!!! Giovanna Rodriguez

William Chevy Volt Convert

13 de nov. de 2015

I looked all over the US for the best price on a new Chevy Volt. Miami Lakes was the winner. Luis Fernandez sent extra pictures and answered all my questions by email. Car was exactly as described when I arrived. Paperwork and car were ready to go when I arrived. Very good experience.

ladybug913

12 de nov. de 2015

I have to say we had a wonderful experience with Adrian. He was very nice, helpful and was able to may buying the car an easy, pleasant process. I also include the finance manager that was there 11/11/15 at 9:00pm. They were wonderful ! Mari

Claudia_03

12 de nov. de 2015

I had a great experience with everyone at Kia of Miami Lakes Automall after a tedious process my salesman Jorge Martinez, the manager Rubin and Kevin from finance made my experience the best I could ever have. Very clear explanations and service. Definetly would recommen

Family Morales 7

10 de nov. de 2015

Very good experience, and our particular salesman, PAUL HENRIQUEZ, was very helpful. He answered all my questions, he really made and exceptional job in finding the right car for me and my family. All the staff was very friendly Jose the financer, was very helpful in explaining all the additional security packets, also I want to mention a Joshua Lopez the insurance specialist he help me out in everything regarding the insurance of the car. I really appreciate all of this assistance that we received. Sincerely, Morales Family.

Boop626

10 de nov. de 2015

They deserve it, they treated me very professional, polite, and new the product they where selling. I would recomended to every body that i know.

bernadette

9 de nov. de 2015

I was in to have my car serviced and received outstanding service. I received extraordinary care from service manage Valentino Sanchez. He went above and beyond to make sure my car was serviced properly.

Ashlye

4 de nov. de 2015

Great experience, it was a long process but our particular salesman, Carlos Martinez, was very helpful. Answered all my questions, really helped me out, took me through all the features and test drives. Kevin, the financer, was very helpful in explaining fees and suggesting additional security packets.

Aaron Taylor

3 de nov. de 2015

The service agent Diango Barreiro at Miami Lakes Chevy is awesome! He greet's me with handshake and a smile all the time. It very comforting to know that you have a person like him in a place where it can feel frustrating at times. He is very professional and courteous, every time I come in contact with him.

Joe113

2 de nov. de 2015

Very good experience buying a Kia Soul from Miami Lakes Auto Mall.My salesperson Mayra Ruiz did and exceptional job in finding the right car for me and my wife..I would highly recommend this dealership and this salesperson Mayra to my family and friends.I appreciate all of this assistance that we received.Sincerely

Chris2015

31 de oct. de 2015

Best place to purchase a vehicle with great and friendly staff. I have purchased my three previous vehicles here Up most respect for the entire staff and crew. Thank you

Quazar

22 de oct. de 2015

The wait was way too long. My car wasn't finished in the promised time. When I was told it was being worked on,it was still parked in the lot just sitting. It was ONLY after I complained,they took it in for the work to be done.????????

Curtis

21 de oct. de 2015

Trying to sell more service, all I wanted was a oil change

Seth Gordon

20 de oct. de 2015

The staff was totally helpful staff. Answered all questions clearly and frankly

DorisnBosco

19 de oct. de 2015

Service employee was very helpful and friendly the only problem was the recall item was not able to be fix at this time but will be back to this dealer.

OPTIMA SXL

17 de oct. de 2015

Got the price I was looking for. Dealer delivered my car direct to my house. My salesman Luis Fernandez was very professional and excellent to deal with.

alfre2oh

16 de oct. de 2015

I am giving this rating to this dealer, because I was treated very professionally, my buying experience was very nice and personal. Jose Fernandez answered all our questions and was very helpful with all our inquiries

alfre2oh

16 de oct. de 2015

I am giving this rating to this dealer, because I was treated very professionally, my buying experience was very nice and personal. Jose Fernandez answered all our questions and was very helpful with all our inquiries

USMC_Ricci

15 de oct. de 2015

My vehicle was brought to this service center three times after they failed to fix one issue which ultimately left me stranded on the road each time. That was 8 months ago, it was brought there again 3 weeks ago and last Monday I was asked to authorize the expense of tearing down my engine to diagnose a camshaft error code and engine light. They assured us it was in process several times when we even managed to get in touch. Greg apparently avoids returning phone calls as much as he avoids working. Today when we called to check in we were told the vehicle hasn't even been touched. For two weeks my car had sat there and for two weeks I've been lied to daily. It's bad enough that my vehicle has been at this dealership for over 6 weeks in the year that I've owned it, but add this most recent issue and I've opened a claim with the FTC and BBB. Worst customer service experience I've ever had.

vivian Carcedo

14 de oct. de 2015

This dealer is the best the mangers and the staff are always trying to work with you at all times.

noeli1941

12 de oct. de 2015

i am giving this rating to this dealer, because I was treated very professionally, my buying experience was very nice and personal. Norka Santana answered all our questions and was very helpful with all our inquiries

Willys Wheeler

11 de oct. de 2015

This is the second time I lease a car from Miami Lakes Automall and I could not be happier. The team that helped me (Javier, Raul and Chris) went out of their way to help me find a car that I love, at the best price. Even though the store is super busy they make the process quick and easy, so you can get to the fun part - driving off in your new car!

Willys

11 de oct. de 2015

This is the second time I lease a car from Miami Lakes Automall and I could not be happier. The team that helped me (Javier, Raul and Chris) went out of their way to help me find a car that I love, at the best price. Even though the store is super busy they make the process quick and easy, so you can get to the fun part - driving off in your new car!

chachi123

10 de oct. de 2015

My salesman Luis Hernandez was very patient and helpful, & the rest of the staff was great especially Victor! They worked very diligently to get me the best possible deal, considering I was going to purchase a used car. Instead, I walked out with a brand new car!

LarryS

10 de oct. de 2015

Paul Henriquez was fantastic! Great service and super deal on new car. Very friendly staff.New car is fantastic. Go check them out, I would recommend these guys.

My wheels

9 de oct. de 2015

I can always feel confident that repairs were done correctly and that I will not have to go back again.Cost were explained before they were done.

Paudul28

7 de oct. de 2015

We had a really good experience... didn't think it would be possible but thanks to Irving (Sales), the manager and Jose (Finance) we left driving the car we wanted. They all were really helpful even though we got there at almost close time on Sunday... thank you!!!

Lazara

6 de oct. de 2015

Was happy with my new car, I recommend Miami Lakes Auto mall for a new or used car.

alale11

6 de oct. de 2015

I went in with the intention of buying , but I had no problem with leasing if I got a decent deal. I was quoted a price for my trade (verbally) but they wanted me to lease it, then the price of the trade was $2000.00 less than what they wrote on the contract I missed that, since I was signing more papers than if I had bought a house. The end result all they said "I am sorry" by the sales manager (Greg Muir) even though the salesman knew that he had said that the trade was worth $3000.00They also play with the numbers in their favor to make the contract that you need a lawyer to understand it. This was a leasing contract, since buying it, you had to finance with them at whatever rate, in order to get any rebates.Will never set foot on this dealership again.

ResQue349

5 de oct. de 2015

Stay Away from this place, I was interested in a vehicle and was reached by the receptionist in used cars, after speaking with her to make arrangements to test drive the vehicle. I reconfirmed with her that the vehicle was still there at the lot. She told me that it was still there, and she assured me that it was in the front of the dealer that I would see it pulling up. approx 3:30 pm Friday, October 2nd. I informed her I will heading over now, from Cutler Bay, depending on traffic will take me a while, with my family in tow it took me another hour in a half to arrive. When I get there I was given to a salesman which had me waiting for 15 minutes to tell me that he had bad news that the car was just sold. Of course I was upset of what was told to me, not so much that the car was sold. Rather that I was misled to believe that it was there to get me through the door. The staff has no compassion for the customers time. The car was sold 2 days prior to me arriving, I know, because I had someone else call to find out after I left the dealer. During the time I was inquiring about the vehicle, I expressed 100% interest in purchasing after test driving and seeing it in person. Especially knowing I had already been approved by my bank and had them standing by upon inspecting the car. Not only making me go through this but also my wife and 2 daughters. Didn't even have the common courtesy to call me to let me know of the circumstances and allowing me to make the decision whether to go or not. It took us another 2 hours to get home because of rush hour traffic.I will never go to that dealer again and will not refer any of my family, friends and co-workers as well. The company lacks professionalism, honesty and compassion. I'm a firm believer, You don't have a second chance, for a first impression. You have been Warned!

bsuazo85

26 de sep. de 2015

"Good job Miami Lakes Automall.""I got the deal that I wanted and the gentleman gentlemen that attended me was wonderful and made it happen."

leovel

23 de sep. de 2015

Gilberto was great and helpful. Kevin from financing got us a great deal. Thank you miami lakes automall.

walter smith

23 de sep. de 2015

good service , give the time when my car be done by call me at home and keep me up on what happen why it been repaired

Cmidence

23 de sep. de 2015

The whole car buying process was excellent I was met by a sales member Yerson outside the dealership & he took care of every question my family or I had for him & treated us with love..He wasn't just trying to sale me a car but trying to make sure I truly enjoyed my purchase it's been one day & im extremely happy with my Challenger! If you want to deal with a great sales man & individual, Please visit him & let him help you get into a vehicle! Also MLAM maybe a little packed but when you have so many cars to choose from its worth it, Totally worth the trip & happy I didn't waste time anywhere else

Deafhawk

19 de sep. de 2015

The dealer was very polite and very good. He was patient and answered all of my questions and helped with whatever I needed. I appreciate his high quality service.

Berman

17 de sep. de 2015

Got the deal I wanted. Cliff was awesome. Wish the actual buying process was faster. The Warranty sales guy took way too long explaining things that weren't really complicated.

Alina del Valle

16 de sep. de 2015

Professional, friendly personnel. Service was timely and efficient.Thank you

Tashara1330

15 de sep. de 2015

The company advertise express oil change, took 2 hours for an oil change and I was very disappointed I didn't receive my courtesy vehicle inspection print out, I was told they didn't have any paper.

spandey79

15 de sep. de 2015

Very good experience buying chevy traverse from MiamiLakes Automall.i bought the vehicle lower price as compare to all other near by dealer, in-premise sales person and internet sales person take care of the whole deal very professionally.Thanks..Sunil

Chivas98767

14 de sep. de 2015

Awesome inventory! Perfect customer service very happy with the deal i made. Everyone is friendly and will go above and beyond to meet your expectations!

Shuniqua1

9 de sep. de 2015

Amado was an excellent sales person who worked very hard to get me a great deal on buying my first brand new car, would definitely recommend family & friends

Jeni23

7 de sep. de 2015

Do NOT lease from dodge. They will not help you at all. I was just there Friday to get a "sensor replaced" and get a "leak fixed" on my 2014 Dodge Charger rt plus and here I am on Sunday with the same issue. Not only is it rainy right now and the traction control and abs system is out but the car also randomly downshifts and stops on i95 in traffic. Which is a huge risk on my life. I called today freaking out telling them what had happened and the manager hung up on me because I told him I couldn't bring the car there in the condition that it is driving. They called my boyfriend saying they will get "all the managers involved" so I can get out of this car and get into another one and so there we went in the super risk of getting in an accident, I knew it was going to be a waste of time. Well I guess the manager was butt hurt by our previous conversation because they expected me to pay 9,000 more ( be upside down) to get into another car. I explained how aventura dodge said 5,000 and not only that I owe 10,000 on the lease and its risking my life at the moment. The manager didn't have the xxxxx to say it to my face and had two people run back and forth to tell me I would have to pay more money for another car. We just left. I'm going through bbb and since it'll be the second time fixing this same issue I just have to wait for the third time and claim Lemon law. And I made sure I told them that if I get in an accident because they half xxx fixed my car, I'll be suing. They're risking my life so they can pocket more money and not help. Worst leasing company ever. They expect you to pay services when I have a paper saying it's all included and then they don't lift a finger to help. Just go to aventura. They'll treat you better.

ali jdan

5 de sep. de 2015

They help all the way to drive the car I wanted. I am so happy I pick the right dealer to do my business. Thank you for the experience and making the process so easy.

JGP

3 de sep. de 2015

The Management needs to create a new plan to re-engineering their costumer service. Teaching their employees to show that they CARE and demonstrate empathy willing to help within reasonable means.

Napo12345

31 de ago. de 2015

I've had two great experiences with MLAM, great staff, no haggling and great selection. Reason why I came back and will return. Yerson Gomez, my sales RP was outstanding.

stacye Peterson

30 de ago. de 2015

Everything was great and the service guy was awesome sorry i can't remember his name. The whole experience was great

Msquarefla

30 de ago. de 2015

I was extremely pleased with my experience, beginning with the prompt response to my internet inquiry to completion of the lease of my new Chevrolet Equinox. The sales personnel were knowledgable and professional. The price was excellent. I would highly recommend this dealership.

alukardd

28 de ago. de 2015

Super Fast Service thanks guys I will be in again fir my oil changes on the Malibu 2015. Very friendly atmosphere well knowledge of the issue

Jvalb

27 de ago. de 2015

Had Chris Garcia help me out and get a good deal for the vehicle I wanted. Easy to deal with a great disposition. The process was actually enjoyable and customer service was great.

Jaguilera28

27 de ago. de 2015

The service was outstanding, Yerson GomezValdez was very attentive and answered all my questions. Did not hesitate to provide me the right information I was looking for and assisted me by getting the best deal under my budget plan. Could not had asked for a better service experienced.

herbsu43

22 de ago. de 2015

I received an email about a free 21 point service check. Since I was going on a trip I scheduled it for the day before I was leaving. I was scheduled, came to the service department and was done in a half hour with a washed and vacuumed car.

Connie B.

19 de ago. de 2015

I'm not usually one to write reviews or comment on buying experiences but I felt compelled to share due to the wonderful experience I recently had with this dealer.. First of all as a single mother it is always intimidating dealing with anything that has to do with cars, mechanics, high pressure salesmen, numbers etc.. I have never bought a new car before and did not think I could qualify because of my lack of good credit.. Upon entering the dealer ship I was greeted by a young man named Steven it was near closing time and I just came to browse to see what I wanted with no intentions of buying. After test driving a couple Small SUVs came the moment of truth and I was sure I was doomed but he insisted we try anyway cause we might get lucky. I took a chance and agreed to his suggestion.. Even though it was after hours he still attended me with the same level of respect and enthusiasm and was so patient with all my fears I began to feel bad for him.. He said don't worry that he would stay with me till I had an approval.. Needles to say Steven and his finance team worked out a deal that I did not believe I could get.. I was shocked that I was approved and driving a new car.. Steven does have special powers to convince someone like me.. Thank you Steven and Kevin you guys made my night I will be sending you some friends to buy from you please do the same for them.. Thanks again I'll be back for that Grand Cherokee next!!!

AlmostdonewithDodge

19 de ago. de 2015

Service department treats you terrible, like you are bothering them. Dirty. Worst customer service experience ever. Service Manager John Wood gives you a look like he wants to fight you when toy explain issues to him. Cannot believe that management allows this bully-like person to represent them. Will never buy another car from there. Will recommend that everyone stays clear of thee. Chrysler should seek more professiomal managers and should focus more on customer service. It is no wonder why Americans are leaving the big 3 and going to BMW, Audi, etc.

maggie

19 de ago. de 2015

Irving Gonzalez Almagu was amazing!!! He made me feel welcome and assisted me with picking the car of my dreams! Not pushy like most sales consultant in car dealerships. Thank you so much. I can honestly say I am in love with my new Kia Soul.

denuy

17 de ago. de 2015

Adrian Lorenzo was amazing!!! He made me feel welcome and assisted me with picking the car of my dreams! Thank you so much. I can honestly say I am in love with my new Kia Optima.

mrfvargas

16 de ago. de 2015

Adrian Lorenzo helped me help him get me the deal on my new lease that I am satified with today. He is respectful, courtious and above all professional. When you see him tell him Frank sent you.

monicaymanolo

13 de ago. de 2015

Carlos Molina fue mi vendedor de mi carro y quede satisfecha con toda su servicio de venta y toda su explicacion referente a mi compra

Blackbeauty36

7 de ago. de 2015

Steven the service manger took his time and help me get the censor on my car done in a timing manner. Great customer service. Thank you Steven again.

JoMac

3 de ago. de 2015

I'm a returning customer, love this dealer. After a month looking for deals and wasting my time I decided to go to Miami Lakes auto mall and get the city express for my business. Salesman, manager and even the financing guy were amazing. Will definitely recommend this dealer

Firstace

29 de jul. de 2015

Thank you Ruddy, It was a very nice experience making a deal with you.My Kid is very excited with his new Camaro. And I'm so much grateful for that.

vvaldes1127

27 de jul. de 2015

After back and forth negotiating trying different things, rearranging numbers finally agreed to number,thank you Mayra Ruiz and Jesus-Manager for being understanding and patient until we both were happy.

Arys1010

25 de jul. de 2015

After a whole week trying to find the best deal I was finally able to purchase my dream car thanks to the best salesman I ever met thanks Luis for all your support and your great customer service !!!

Bubba Tk

25 de jul. de 2015

Wiley and Robert made my new truck buying experience fast, efficient and perfect! I'm not one to parse many dealerships but this one is a diamond in a mound of coal. No pressure, everything done over the internet and the EXACT truck was there for the EXACT price quoted when we arrived. All I can say is a "super" group to work with.

Dodge324

25 de jul. de 2015

I bought my vehicle from the Dodge part of the dealer with the amazing salesman Wiley Wright Jr. This guy is great with customer service, very good with explain every feature of the vehicle he sells. But on the other hand the MANAGERS have a very cocky attitude towards customers. They scream at customers and make a scene for minimal things. It's up to you if you want to buy from them

amr12181

23 de jul. de 2015

I had to travel from the Florida Keys to purchase a new car and my sales rep Luis Fernandez made sure I returned with one in the same day and I am very grateful.

Mike Bid

18 de jul. de 2015

Just bought a truck from miami lake auto mall and they did a great job and stuck with the internet price no games. Thanks Jorge

Fern

16 de jul. de 2015

It was an easy processes, from the Internet sales department to the finance department. Everyone did a great job and never were pushy. Thank you

Marco R.

13 de jul. de 2015

Like any other person, I walked in into the dealership afraid of finding overly aggressive sales staff, but to my surprise it was the opposite. They were really friendly, the carefully listened to what I was looking for and helped me out without being pushy. Ask for Luis Fernandez and you will enjoy a flawless service.

laramiematt

13 de jul. de 2015

From the time my wife walked up and met Cliff Abbot to time we drive away in our new truck our experience at Miami Lakes Auto Mall was a top notch, no B.S., enjoyable experience. The sales manager was to the point and we ended up with a with a great price. Finishing up with the finance department was easy and informative. Couldn't have asked for a better process.

Bailey3204

12 de jul. de 2015

From the receptionist to sales manager, everybody was excellent. But the real star of the show was Joyce from Internet sales. She made the whole process seamless and made my experience as comfortable as possible. Best car dealer experience I've ever had by far.

mel45

10 de jul. de 2015

Mr. Estol took care of us. Showed us the car and explained all the features of the car. He answered all our questions and was patient and very professional. The person who did the financing Mr. Rodriguez was also very courteous and professional. We felt really good at this Dealer and are happy to go there. We will recommend it to our friends.

marivi

4 de jul. de 2015

Very helpful and nice salesman. Great experience answered all my questions and helped me choose a car that was great for me and my budget.

kmari

4 de jul. de 2015

We just had a great experience at Miami Lakes Auto Mall. The sales rep, Reinier Gonzalez, was great and took the time to answer all of our questions. He wasn't pushy, he knew what he was talking about and worked with us to achieve a deal we were happy with.The whole experience was smooth, and we are now very happy customers. I would recommend the dealership and the sales person to any of my friends.

Christian Tejada

2 de jul. de 2015

Luis Cuevas did everything he could and got me into a 2015 Chevy Equinox. I'm a happy customer.

chriscmb

2 de jul. de 2015

Luis Cuevas did everything he could and got me into a 2015 Chevy Equinox. I got the color that I wanted too. I'm happy camper.

Donna Marks

1 de jul. de 2015

Our experience at Miami Lakes Automall - Chevrolet was greatly enhanced by the personal attention of our sales rep . Not only was he conscientious about automotive details and purchasing but Ernesto Gonzales was a very human presence in what I perceived to be a rather cut throat business. He made the lengthy process a pleasure. In fact we truly believe we would not have bought our Chevy Spark if it hadn't been for Ernesto. Because of him the whole experience just clicked. Thank You Ernesto and best of luck for a bright future.

Martinj1233

30 de jun. de 2015

Chris Garcia and Wilfred worked out a deal with such ease we were impressed.The overall car buying experience at this dealer was one of the best I've ever experienced. Thanks guys

Evwcabreja01

26 de jun. de 2015

Sold me a use car that was in a accident with 18 wheeler and they said that the car was clean title and had no accident. Lawyer from Texas contact me to tell me that the suv I have it's still involved in a lawsuit

taylor

17 de jun. de 2015

Joyce and Yoandy put a deal together for me with such ease - great folks to work with. They got me exactly what I was looking for!

yema924

16 de jun. de 2015

From our salesman Rodolfo Guzman to the staff at Miami Lakes Auto Mall including Javier Betancourt and Carlos Hernandez in Finance it was the best experience. Felt like I was home and hanging out with family. Will definitely see them again soon. Hubby bought me a Chrysler 300 and he wants a dully!

zal431

15 de jun. de 2015

Very friendly sale people. Special ordered my car, kept me up to date with status of car and delivery. Worked with Oscar Veiga, in sale. Very nice guy!

Simply "LA" Love & Affection

12 de jun. de 2015

They get it Right The First Time and I never have had to return for the same repairs or to bring back a tool that was left under the hood. This is and can be a more greater dealership in South Florida, but thefuture of this dealership depends greatly on the personnel that gets hired by Miami Lakes Chevrolet.

Jose123

11 de jun. de 2015

I've purchased vehicles from many dealership and this is by far the worst experience I've encounter. I will never purchase another vehicle from this dealership due to the customer service I received throughout this process. Sorry to said but this dealership top the list of the worst of them all from management to the Sales Rep. My name is Jose Robles and if you have any question or concerns, please reach out to me before buying from these guys. Thank you for reading this review and have a nice day.

MachineRob

6 de jun. de 2015

I had an excellent experience from beginning to end while purchasing my brand new Kia Forte. I want to thank Victor for his curtesy and fast attentiveness. I was very please with the fast transaction and of course, very happy with my brand new car.Thank you again,Roberto Farfan

2686kel

4 de jun. de 2015

Mr.Clifford Abbot is a great salesman he really did a great job working with me and help me to purchase my first car. I will definitely recommend my friends

Pat

2 de jun. de 2015

Great service. Fast response and helpful in finding a car that satisfies my needs. I would go back to Miami Lakes Automall for future purchasing and service needs.

Elvis79

1 de jun. de 2015

Nice place with the best service in the area, Antonio and Gabriel made my wife dream come through with an easy transation. I would recomend this place to any body looking for a jeep

Susana happy with her KIA

1 de jun. de 2015

I purchased a KIA RIO on Monday, May 25 on Memorial Day Week. We arrived at 3:00 pm and left at 8:00 pm but we did not notice the five hours we were there because the experience was very enjoyable and entertaining. Mr. Rodolfo Guzman was our Sales Consultant and from the beginning to the end he did his best to accommodate our needs and wishes. Alex Martinez, our Financial Advisor, was very knowledgeable with regards to loans institutions and rates, and he helped us get the best loan that I could afford.

tobenice

30 de may. de 2015

Very courteous, explain everything thoroughly, good price, understanding what I needed.Very professional and not intimidating for you to make a rush deal. Purchase an Equinox LT

rbw486

28 de may. de 2015

I've purchased many cars over the years and am very familiar with the process, including the tactics employed by some dealers. The Miami Lakes team was very straightforward and honest in our dealings. Ozzy, my sales person, was a great advocate for me throughout the process. Lastly, they were efficient with my time, preparing the paperwork and getting me off the lot as quickly as possible.

maddiehar90

27 de may. de 2015

I highly recommend this dealership to anyone trying to purchase a car. Their staff works with a great level of professionalism. Ask for Pedro when going to this dealership. He's awesome!

maestrodaboss

26 de may. de 2015

Great experience, they got me the best deal on a brand new Jeep Wrangler unlimited sport S

harryg9

26 de may. de 2015

the new car i purchased was everything i hoped for. i only wish a little more time was spent to show us around the car and its features and more information provided. but though the time flew by, the experience was still a pleasant one and satisfying.

Jessica1022

25 de may. de 2015

Overall it was a very good and fun experience amazing salesman and financial Department loved every minute specially when I was walking out with the car I been wanting for a very long time will defiantly recommend to friends and family :)

gvkiaforte

21 de may. de 2015

I had a pretty smooth process trading in my car and purchasing a new Forte. As expected, I had to negotiate with the value of my trade-in and also bring up the online financing/rebate package that was advertised. Took about 3 hours for entire process.

ileana

20 de may. de 2015

I had the pleasure of meeting Mr. Wiley Wright, He was very helpful and professional. I felt no pressure to buy or make a decision even though I went to the dealer by myself (an older women ). The leasing process went very smooth for me because of the trust I felt by the salesman Mr. Wiley Wright and the financial manager, Mr. Raul Arango. If I could give them 100 starts, I will.

slamuno1

18 de may. de 2015

i was helped by Mr. Wiley wright, get overall experience. really helpful, no haggling, and very friendly! i would definitely would return if i would need to buy another car!

Carlos Faria

13 de may. de 2015

For the first time ever I felt like I wasn't being pressured when buying a car. Wiley Wright was very patient and helpful. I look forward to doing business with them again.

rafelito25

6 de may. de 2015

I had a great support from vendors who treated me Oscar veiga and sissi Fernandez at all times next to each other very well for them ...thank you....

Excel Group Miami

4 de may. de 2015

Amal the Sales Person "The Best ever"...Jose "The Finance Super Guy" Amazing Person... make you feel like a long time Friend :-)The Manager, Very kind and attentive :-)Long time i needed to check it out few dealers but, always having this sensation that, sales people gurrrrrrr....blah, blah... but Not this time!!!No Coffee :-) but... Just Super Love from everybody!!!Marcia Bennettiwww.excelgroupmiami.com

Chef Tiziana

4 de may. de 2015

My salesman professional Antonio Gonzales was Superb! very straightforward, Patient, knowledgeable and he did everything to make the purchasing experience as good as possible, actually it is my Second experience and purchase, i bought here with him my First Car and i did again with him for my New Car!!! I am very Happy!! Thanks again to All staff, the Financing Consultant Mr Raul Arango who help me to understand all the financing part, help me to get a real good Financial Lease with a good low interest percentage, and Thanks also the Insurance Sale person Mr Leiva , was great and very accurate in give me the quote and the best deal!! I highly recommend Mr. Antonio Gonzales and his dealership. They are the Best!!!

Johnnie Pattison

1 de may. de 2015

I first spoke with Kathy who set me up with Antonio a very good agent In sales who work very long and very hard with me to find the car that I want it. I could not be happier with his efforts.

rmaitland82

27 de abr. de 2015

I had a great experience at Miami Lakes Automall and Luis Fernandez was the best sales representative that I could have asked for. Not only was he knowledgeable about the car that I was looking for but he gave me a great deal on my new Kia Optima and I was able to drive out of there in no time. This is the best experience I have had at any dealer and I would definitely be back at Miami Lakes Automall for my future car purchases and would recommend all my friends and family to visit Luis Fernandez at Miami Lakes Automall for their future car purchases.

gioayala1

15 de abr. de 2015

Excellent dealer. They bent over backwards to get us the best deal on our lease. I have used them twice already. I recommend you go see Noel and Jesus.

Israel1223

14 de abr. de 2015

This place is a ripped off, I went to this place to change light bulbs on the head lamp and the license plate. They were charging me $130.00 for this minor work. This is ridiculous, Any interaction with this place is always a problem. They are over priced and to me they falsely advertise. Liars is are word. I got a coupon for $19.99 for an oil change when my wife when to pick up the car they charged a total of $34.77. I don't understand supposedly was $19.99 plus taxes, taxes should be 7% not 75% more of the initial bill. They advertise free car wash with service and nothing.... I DON'T RECOMMEND THIS PLACE TO ANYONE. THEY ARE CHEATS.. LIARS AND TAKE YOUR MONEY

Carmen Pelaez

14 de abr. de 2015

I went to Miami Lakes Auto Mall Kia dealership t buy a Kia. I was greeted by Mayra Ruiz who was very helpful and friendly. Mayra spent several hours with me looking at cars and finally I saw a car that I liked. A Kia Soul. I bought a new Kia Soul and was able to negotiate the price to an amount that was within my budget. Mayra was such a great person that I became friends with her and now have her phone number and have invited her to my birthday party.She is great.

Johennys

14 de abr. de 2015

What I thought was going to be a stressful ordeal turned out to be an amazing experience. Thank you Steven Powers. Very appreciative for all your help and my new car. You made it happen!!!

SoulownerMercy

9 de abr. de 2015

Upon parking we were approached by a salesperson, Steven Powers, he asked if we need help, we said we were headed to Kia (he had a Mitsubishi shirt on) and he said he could help us. He directed us to his office and asked what he could do for us. We told him we were looking for a new car for my Mother in Law, and were interested in a Soul. We expressed to him we needed a GREAT deal. Leasing or buying were both options. Steven listened to her needs and concerns and got us a GREAT deal in her price range! She is super happy with her car and we couldn't of asked for a nicer sales rep. No pushiness or pressure. Nice and stress free purchase.

Probeats

8 de abr. de 2015

I'm very happy with my new car!!! The process was very fast and accurate, and the sales person was extremely profercional, highly recommend Pedro is the best, !!!!

Gary

7 de abr. de 2015

My salesman professional "Clifford Abbott" was excellent - straightforward - knowledgeable and did everything to make the purchasing experience as good as possible.I highly recommend Clifford and his dealership. Thank youGary

mmb1026

5 de abr. de 2015

Mr. Luis Fernandez helped us both times with our purchase. He is an incredibly intelligent respecful and kind person. We were very impressed by the service received!

Gabriel

3 de abr. de 2015

I was attended by Pedro Bernabel, he was very helpful, clear and proactive. I closed the deal within the good timeframe. Overall a great experience.

Roslyn

3 de abr. de 2015

I love my new car, best dealer ever, excellent sales person Noel Lavandera !!! Thank you so much for your help, they save my day, very nice people.

Kayaking Mom

1 de abr. de 2015

I was pleasantly surprised at the purchase experience at Miami Lakes Auto Mall buying a new Jeep wrangler. I had an email with the price (no tricks) before I arrived. Salesman Pedro was very helpful and professional, no high pressure. Of course it took FOREVER to do the paperwork but that's true everywhere. Pedro was super! Thanks and love my new Jeep, good price and financing was not an issue.

Alicia

28 de mar. de 2015

I can honestly say this has been one of the best experiences I have encountered in purchasing a new vehicle; and Clifford Abbott, my Salesman, was very attentive to my needs and requirements and went over everything with me. He followed through on everything he stated. He also sat in the vehicle with me to acquaint me with all the new features. That is what I would call "customer service".

Lei

24 de mar. de 2015

This is my first time coming to this dealer and must admit it was a nice experience everyone was very nice to us. Austin Onyejiak was awesome salesman. I would recommend this dealer to all my friends.

lenniscata

23 de mar. de 2015

Best car purchasing experience ever, this is my third Dodge Grand Caravan and I am really happy with the attentions I received, very impressed with the professionalism of Mr. Cesar Gordillo, He explained in detail all the features of the car we choose and answered all the questions we had, I definitely will be recommending Miami Lakes Automall.

vina27

21 de mar. de 2015

I really enjoyed my business to Miami lakes auto mall. Workers there are very professional and friendly. I was very, very satisfied with my service.

Edwin

19 de mar. de 2015

Excelente asesoria y rapidez en la compra del auto nuevo en tan solo 12hr y sali con mi Challenger nuevo, mi asesor el Sr. Belquimedes Cruz, fue muy colaborador y muy pendiente en los requerimientos del auto nuevo que yo queria!!!

Manuel

18 de mar. de 2015

Desde que llegue la atencion fue muy buena, a pesar de que mi ropa no era lo mas elegante que existe, nunca fui discriminado por eso; el vendedor se avoco a la venta me hizo ver varias opciones y finalmente pudimos concretar el negocio.Gracias Oscar

Mimi

13 de mar. de 2015

Purchased my 1st car at Miami Lakes Auto Mall 03/13/15. I must let you know Clifford Abbott Jr. my Sales Representative was very professional & thorough! Most of all we never felt pressured to buy the car! I can honestly tell you in was Painless! I will be let all my friends know when they need a car, go see Cliff at MLAM!

Noriega27

9 de mar. de 2015

Bought a brand new truck. Knew what we wanted when we first arrived 2.5 hrs later we were off in our new truck. Loved it, straight to the point

Ion

4 de mar. de 2015

I acquired recently a Jeep Patriot and I was impressed by the professionalism and courtesy of the staff. They were prompt, efficient. An excellent overall experience.

Mike

27 de feb. de 2015

A truly unremarkable experience Is what I had at Miami Lakes Auto Mall which I was bait and switched into visiting with false adds showing 2015 Jeep Wranglers starting at $25,000.00 then was told where actually Cherokees but assured they had a used Wrangler I may like which The "salesman"showed me then left me alone for 7 mins to talk to a manager ( I Think ! ) as I see 7 salesmen sitting in a circle shooting the shi!! While customers wondered around. When he returned he advised there wasn't a deal they could work out for me so I just went next door to Drive Time which I called once I found out auto malls advertised cars where not the same and made an appointment while I was waiting. Went over and was met within seconds got the best effortless customer service I ever had test drove a few cars before picking one and was given a good trade in value for my old 350Z, financed with great options, insured, tag transferred and sky net activated for my new X5 and out I went. Not even going into the details of how their Salesman Steve Gomes went the extra mile to get me in my new wheels. I can't even remember anything from the Auto Mall salesman asside of his colleagues making fun of his Dominican accent as we passed by their huddle. Unremarkable to carefree and refreshing is how I would compare the two dealers. Very disgusted then impressed between the two. First and last time I go near auto mall and comparable to experiences I had with Esserman dealership across from them.

Cicely

26 de feb. de 2015

Congratulations to this dealer. Filled me with admiration to see the service and work in such a professional young group that has this dealer has. No matter if your seller is busy, another comes and brings you coffee, all showing interest in making the customer feel cared for, while supporting their peers. It caught my attention as being so young staff play such professional work as Irving Gonzalez who, with great patience and sweetness took us to where we wanted with the amazing help of Jesus. Both were very respectful, super-professional and gentle. The truth is that buying a car is always a bit annoying but the guys here are so competent that waiting, does not make you feel that you are wasting your time Because they will find the way to help you and you leave satisfied. Keep up so guys.

geraldine2k3

26 de feb. de 2015

Miami Lakes Automall 305-558-2400 is a sleazy, deceitful card dealer. I went to them to buy a KIA. My credit rating is EXCELLENT, but after being in the dealer for over 5 hours, they took advantage that my blood pressure was HIGH my salesperson showed me a piece of paper with the amount of the vehicle, and SOMEONE changed the numbers that we had negotiated in the sales office. There are plenty of honest, well-intentioned car-dealer sales person and personnel... but there are also plenty that aren't. Miami Lakes Automall will tell you anything to sell you a car. I have tried to contact the sales person MAYRA RUIZ & JESUS FRANCOS trying to find a resolution, but they have ignored me completely. DO NOT BUY FROM THEM. THEY LIE, and they try to hide stuff! Avoid them like the plague.Bad Bad choice to trust Miami Lakes Automall 305-558-2400. What they've should illegal. J.F

Angelahernandez

25 de feb. de 2015

Exelencia,Servicio al cliente,Profesionalismo,Seriedad y respeto se traduce a Miami Lakes Auto Mall,Con Managers de la calidad professional del senor Jean y el representante de ventas Hansel Avalos por primera ves nos sentimos satisfechos y por bien servidos .Gracias gente Buena.

ojemac

23 de feb. de 2015

I went in knowing exactly what I wanted and Chris Garcia made it happen. Went in on a Sunday afternoon and closed the deal before 8pm. Definitely recommend.

rogelio

23 de feb. de 2015

great service,great work and excellent caring of customer,love kia miami lakes,they care for the customers,great team,excellent service from mr luis aroche.

Lou1489

22 de feb. de 2015

I have purchased three vehicle from the Miami Lakes Auto Mall. One brand new Chevrolet and two brand new Dodges (Ram 1500 P/U & Dodge Durango) and find the ownership involvement, employees and overall customer service is outstanding. I highly recommend the Miami Lakes Auto Mall and Hollywood Chrysler Jeep for purchasing vehicle and vehicle service. I have always had an excellent experience and leave being very satisfied.

Omar

22 de feb. de 2015

Drove 1.5 hours and got the deal I was looking for. Received the deal that was promised over the phone. I will be definitely going back.

Kheyla

18 de feb. de 2015

Very pleasant experience. The salesman and all the staff were very courteous. Never felt pressured into purchasing a vehicle. I Got a great deal. I highly recommend this dealer to everyone.

Esteban

16 de feb. de 2015

Salesperson Irving Gonzalez is a favorite person in the family. He provided me and other family members the best treatment, the best deals and the least amount of time to complete the business. I highly recommend other people to ask for him at Miami Lakes Auto Mall, you will not be disappointed, If you want to lease or buy a car, Irving is the guy to talk to.

Siguzman

14 de feb. de 2015

My salesperson, Luis Cuevas, went out of his way to find the vehicle and pricing I was looking for. Sales manager Eddie Seijo was very helpful in providing different vehicle prices. And the finance manager, Samuel Lemus, was excellent. The 3 were very pleasant and helpful. Awesome experience!!!

Funkykia

14 de feb. de 2015

The most pleasant car buying experience ever! Our salesman, Rich, was extremely helpful, professional, and easy going. No pressure atmosphere, including our finance person. Lots of smiles and humor at no charge from both gentlemen. U wanna buy a Kia? Definitely ask for Rich. "Kia rocks, Kia rolls, Kia's got a whole lotta Souls!"

Luis Gonzalez

2 de feb. de 2015

Alfredo Llera felt like a life long friend from the first time we met. The car buying experience was pleasant and I did not feel forced into it. Overall very nice people

Pedro Acobes

1 de feb. de 2015

Rich was amazing, along with his manager. My wife and I came looking for something and they made it happen. Excellent service! Miami Lakes Kia will be our place for future purchase without a doubt.

Pedro Acobes

1 de feb. de 2015

Rich was amazing, along with his manager. My wife and I came looking for something and they made it happen. Excellent service! Miami Lakes Kia will be our place for future purchase without a doubt.

Dzsarah

30 de ene. de 2015

We have purchased many new vehicles in our lives and this by far was the best experience. Very professional and they truly go above and beyond. Our sales person Luis Cuevas was terrific and I mean that sincerely. I will purchase from them again in the future and will recommend to friends and family. Do yourself a favor I have dealt with the other Chevy dealerships this is by far the best!

dadainc

29 de ene. de 2015

WARNING: I just purchase a car 10 hrs ago from Miami Lakes Auto Mall & went to return it because the engine, breaks and power steering ran bad; in which store manager dismissed my claims and told me I am stuck with the car. DO NOT BUY A CAR FROM MIAMI LAKES AUTO MALL DEALERSHIP. I always advise clients to buy used vehicles from major car dealerships because most have a reputation of standing behind their products but Miami Lakes Auto Mall is the first major dealership that reacted hostilely to my wanting to return their vehicle the same day I purchased it. I've purchased used vehicles from major car dealerships like Lincoln of Pembroke Pines and Chevrolet Auto Nation in Pembroke Pines and drove those cars for several years without incident. The salesman and manager at Miami Lakes Auto Mall were dismissive, disrespectful and borderline desperate for a deal that had only taken place 10 hrs ago...

Dvnjr

29 de ene. de 2015

Very professional sales person, Chris, and the finance manager, Raul. They were excellent and patient with us as we bought two Jeeps. We are very pleased with the price on both vehicles and enjoying them both very much. Thank you.

TC

23 de ene. de 2015

On 11 Dec 14, prior to purchasing a 2013 Dodge Ram Quad Cab, I paid Miami Lakes Auto Mall (Chrysler) to conduct a detailed vehicle inspection. I specifically asked the service department management (J Wood) to thoroughly inspect the frame and other components due to a prior front accident reported on CARFAX in 2013. I received a written report from Miami Lakes Auto Mall stating that all of the vehicle components were in NEW or LIKE NEW CONDITION and DID NOT REQUIRE SERVICE, with the exception of a cracked valve cover. With this information in hand, my daughter and I purchase the vehicle and I had it shipped to Arkansas where she is stationed with the US Air Force. When my daughter received the vehicle, she immediately took it to the Chrysler dealership in Arkansas to have the valve cover repaired. The Chrysler dealership technicians in Arkansas immediately noticed MAJOR VISUAL damage to the FRAME, AXLE and SWAY BAR COMPONENTS the same parts that according to Miami Lakes Auto Mall were in New or Like New Condition. So, I immediately contacted the management (V. Mayoli) at Miami Lakes Auto Mall to inquire why their authorized service technician (G. Osorno) failed to notice any of these obvious damaged parts. I stated that I paid for a complete vehicle inspection and that the inspection was either very poorly performed or their service technician is totally incompetent at his job.a far cry from the World Class Visual Inspection advertised in their own report! The Miami Lakes Auto Mall management immediately tried to place blame elsewhere instead of standing behind their work. They never once explained why their own inspection report was so flagrantly flawed, as it clearly stated the AXLE and SWAY BAR COMPONENTS were inspected and passed with ZERO faultsperiod. For three weeks, I send countless emails to the management at Miami Lakes from the GM (F. Senra) on down and constantly got pushed from one manager to another. All I received was delay after delay and horrendously poor customer serviceits not hard to see why they have a C- rating with the BBB, just surprised its not a F-. So, after endless complaining, they reluctantly agreed to refund my money for the inspection; however, I was still forced to pay $1000 out of pocket to have the Chrysler dealership in Arkansas fix the same parts that Miami Lakes reported as New or Like New. On a side note, their Fixed Operation Manager (Mr. P. Giuliano) was absolutely one of the most arrogant, rude and unprofessional individuals that I have ever corresponded with in a management role. He displayed poor management traits and absolutely no social skills in dealing with customers. He never once addressed any of the issues and basically said they take zero responsibility for their work regarding my vehicle inspection. I find it hard to believe that Chrysler would allow such an unethical and immoral company to be associated with their name and even one that takes advantage of active military members protecting our country!AVOID! AVOID! AVOID! I have reported them to Chrysler HQ, the BBB and the FL State Attorneys Office for fraud and unethical business practices.

Bubba

22 de ene. de 2015

My overall experience was better than anticipated.The price was affordable and no need for negotiating, the atmosphere and our Sales Rep Luis was customer friendly.

sonia

21 de ene. de 2015

The sale person was excellent, outstanding, he explained every thing in detail, very professional and kind. in few words it was a great experience to deal with Mr. Villanueva.

cplricci

21 de ene. de 2015

I've mainly dealt with the service department for my 2009 Dodge Challenger R/T. I had some unique issues and because of the nature of the concerns I received a call from a store manager who was very patient and accommodating. While dealing with issues like these can be an absolute chore, Perry did his very best to make sure that it was as pleasant as such an issue can be. I'm very thankful for the time he took and the attention he gave my concern.

attilio

17 de ene. de 2015

We loved Clifford! No hassle purchase, and they helped with our insurance selection too.They even accommodate us with a last minute request to have the GPS installed.

gabriel

11 de ene. de 2015

This is my second SUV that I buy from Miami Lakes Automall. I have nothing but praise for the excellent service I received on my first SUV and now with my new purchase, Chris Garcia from sales made my buying experience a very pleasant one. Very professional and attentive to my questions was a pleasure to do business. Very happy with my new Jeep. Thanks to Chris Garcia of Miami Lakes Automall.

morator

9 de ene. de 2015

They make the buying process as painless as can be. Ended up not dreading the experience like I have in the past when dealing with other dealerships.

Alinamonte

2 de ene. de 2015

Excellent customer service, great deals, very friendly staff and fast delivery !!!!!! I love it I will go back next year.... Plus I will recomend it to my friends .....

Bill

30 de dic. de 2014

Salesperson was outstanding. Worked hard to get us an awesome deal. I recommend Miami Lakes Dodge for their customer service and great selection and awesome deals.

rockerd

28 de dic. de 2014

excellent dealer !Very satisfied with the attention of David Garcia and the manager they worked with me for the best deal.very good experience . I found the car I wanted with them !I will recommend him and Miami lakes kia

Lia

26 de dic. de 2014

My sales rep Clifford made my purchase experience very pleasant he was very helpful and im very happy with my new car i definitely will recomend him and Miami Lakes automall to my friends and family!!!!

Hector

24 de dic. de 2014

I had an excellent overall experience. The staff is very friendly, courteous and professional. I found the vehicle I was looking for at an excellent offer and price. The staff went the extra mile to save the day for me. Thank you Miami Lakes Kia. I recommend you 100%.

poli

22 de dic. de 2014

Very,pleasant experience with the whole process at this dealership, found exactly the,car i wanted and the negotiations were done in a friendly manner

Adriel Reyes

20 de dic. de 2014

I am a very satisfied client of this dealer, I received an excellent attention from salesperson Luis Fernandez and he manager Jesus Francos. They really wanna help me and my family, Tkuu!!!!

jpueb

18 de dic. de 2014

We had a great experience with this dealership twice already. We highly suggest going to look at cars here. The dealers are very friendly and helpful. We recommend you go see Rolly Villanueva! Our future purchases will be his as well!

Carlos

17 de dic. de 2014

The staff is really helpful. Definitely the best dealer in South Florida. Good prices and quality on their models. You will receive the best advising.

Charly Riancho

17 de dic. de 2014

I went in serveal days looking to buy a new car and Luis Fernandez was more than helpful and patient with me and my questions.

cmommie2003

15 de dic. de 2014

I visited the dealership a couple of days to explore my options before I actually came back to purchase. My reason for returning to Mr.Wiley was because he was very patience, knowledgeable and at no point did I feel pressured. Thanks so much for making this experience a very positive one.

Fernando Sanchoyerto

12 de dic. de 2014

Good times spend in sales. They took care of me and my family everyone acknowlegde that we where there and said hi. Some even acknowledged my daughter and made her smile and laugh. Will be returning to buy my wifes vehicle soon.

itsme_todd

9 de dic. de 2014

It started with emails and phone calls with an internet advisor named Valeria. She emailed vehicles I was interested in along with prices. Once I got to the dealership, I was introduced to Dennis. He was patient and I really appreciated the time he spent during the test drive showing me all the options in the vehicle. After a short time, we agreed to a price that made me happy. It was nice to have a good experience buying my Jeep Cherokee

12796

9 de dic. de 2014

Our salesman Wiley Wright is the best of his kind, not your typical salesman. Wiley is professional, friendly and well versed in the product he sells. I highly recommend him!On the negative side, the management was substandard and the wait was terrible. We had to wait over an hour to sign our bill of sale, even after we paid the car in full and required no financing. In addition, I did not appreciate the fact that a credit report was pulled even though no financing was requested. The response to my inquiry about this issue was that the check we wrote was "too large". As a result, I now have an unnecessary inquiry on my credit report, which tends to lower credit scores.

sandra.m.barrantes

8 de dic. de 2014

great sales team ,awesome experience will definitely recommend to my friends and will come back again, the sale team are very knowledgeable on all cars and models.

Peruvian0024

2 de dic. de 2014

Purchased a 2015 Jeep Patriot Sport during black friday special and got a good deal. At the end I was very happy with my monthly payments.

alexdiaz1201

2 de dic. de 2014

WILEY IS BY FAR THE BEST!! He is patient, professional and has a great sense of humor that made my experience fun. If you're looking to purchase a vehicle WILEY IS YOUR MAN!!

rafgarcia70

30 de nov. de 2014

This dealership was stright forward with their pricing and did not try to "bait and switch" me into another unit. They gave me a great price and played zero games, I was in and out of there in record time! THANKS!!

Matt Car

27 de nov. de 2014

had a excellent experience first time car buyer here. walked in not thinking a deal would be made but after a few hours we struck a deal that i couldn't resist. got the car exactly the way i wanted i had no buyer remorse.

Pearl

25 de nov. de 2014

Mr Rich L Kemp was excellent, very pacient and the buying process very smooth. Thanks also to Yersenia for her attention and work Pearl

Mike-O

25 de nov. de 2014

Went in not knowing what to expect since my credit was not very good and didn't have much to offer as a down payment. The team and my salesperson Miguel really helped me find a way to have me walk out the door with a new car. Really satisfied with the customer service I was provided with and professionalism that came with it.

uhelly

22 de nov. de 2014

I was looking to buy a Jeep Wrangler when I came into Miami Lakes Automall. Austin was very kind and took me for a test drive of the jeep, he helped me trade in my old car and explained every step towards buying a new car.

jeepgrchaltitude

21 de nov. de 2014

received a quote via email for the exact vehicle I was looking for-this quote was honored at the dealership-the buying experience was a pleasure-thanks so much Joyce Felipe

Author

19 de nov. de 2014

Victor,your dealership has submitted the credit application for which I never received the outcome nor the terms.In addition to check your system, you might want to ask the actual manager.Spoke with Ally management the letter should be on its way.Your manager can play games but he can't change the record.You should have managers able to make deals instead of lying. That is called professionalism.The manager said he never submitted.Giovanna said was never submitted.They said I needed to come back in order to be submitted and found many reasons why the application was not submitted.Then you stated that only the manager reviewed the credit and indicated that the inquiry from ally was originated from another dealer.So you ask for "proof".You came on the phone pretending to be a professional but you are covering a lie and defending bad protocols.If your people lie and you protect them and lie with them you are not building good business but a bad reputation.

Courtcg25

14 de nov. de 2014

Seems like customer service lacks in South Florida with the exception of Miami Lakes Automall. Every single employee that I came across was respectful and kind. Jorge was my salesman, and I give him two thumbs up! Not only did he aid me in getting a better price on my new Equinox, we also created a friendship. I got the SUV I wanted, and monthly price I could handle and walked away feeling completely satisfied in my experience. Thank you to all who assisted me in my car buying experience.

ceherrera59

10 de nov. de 2014

Was a great time yesterday on the dealer.The staff very nice and they were spending time for help and resolve our problem.We were buying car on other dealers and here was the best one.Thank you

pechodepuerco

7 de nov. de 2014

this is the best dealership i`ve ever been to ,very nice staff from noel the sales person to the sales manager that day jesus they took care of me and made the best they could to make me feel happy and buy the car i wanted for a really good price,i would definitely recommend any person looking for a good car at a good price to visit miami lakes automall KIA.Thanks noel and jesus.

Dayleen Falcon

2 de nov. de 2014

I went dealership to dealership and Miami lakes auto mall was by far the best one ! They helped as soon as I walked out of my car ... Carlos Hernandez was my Sales man and he found just what I was looking for and made it possible to keep it in my budget he had Great patience with me I tend to be very picky defiantly made my decision a lot easier ! Thanks Miami lakes auto mall

kikiohater

1 de nov. de 2014

Went in and walked out with a new car at the price I was offered. Very happy about the salesman who helped work out a price I can afford.

breezyleza

31 de oct. de 2014

Thank you for your amazing service. We are very happy with our new KIA SOUL. We hope to enjoy the car for many years to come. Regards, The Leza Family

jodi.socher

28 de oct. de 2014

I went to the dealership to lease a 2014 Chevy cruze. We knew exactly what we wanted the price we were willing to pay. Manager worked with us and was very knowledgeable and got us deal we were happy with. Great customer service, they offer you pizza and water while you wait. Overall for a car shopping experience it was pleasurable, which is a rarity..

gwilliams113258

27 de oct. de 2014

I had the pleasure of working with 2 sales reps during purchase of new Jeep Wrangler. First was Austin who did an outstanding job of showing me the vehicle and explain all of the features etc. Then Sale Rep Mr. Clifford Abbot assisted me with explaining the terms of my deal etc and went the extra mile to make sure I understood everything. No matter how long it took he was pleasant, informative, and provided us with world class service. I highly recommend if you go to this dealer ask for Cliff or Austin.

yfernandez0714

24 de oct. de 2014

This place is run by the professional and knowledgeable employees. I had the best shopping experience at this dealership. Luis Fernandez offered me and my family the best customer service. The whole team worked with us to give us the best possible deal on the car we wanted. I left happy and confident that I will definitely go back to that dealership in the future.

lisetteoscar

21 de oct. de 2014

Sales Rep Mr. Clifford Abbott was a pleasure to work with. He at no time was pushy, he actually went over every detail with us and was very nice even when I asked him to please test drive the car a second time. Also helped us get the car we wanted for the price we wanted.

Beatriz Albisu

16 de oct. de 2014

I got to the dealership (Miami Lakes AutoMall) already exhausted because I was trying to find the best vechile that not only fit my price range and that I also liked. This dealership was the last on my list and honestly I don't know why I waited until 7:30 to come to this dealership. All the staff was welcoming and showed me all the cars that I potentially wanted to buy. Pedro Arnaez was such a great help with the whole process along the line with Jesus Francos. Both worked together perfectly to give me an offer I literally couldn't refuse. I left there around 10 with a brand new 2015 Kia Soul and I could not be any happier with this purchase. I recommend anyone that is searching for a Kia to definitely come to this dealership. I'm completely in love with my new car! Thanks again Miami Lakes AutoMall

yperera

15 de oct. de 2014

Working with Roly was a pleasure....not only he met our needs he surpassed our expectations....His professionalism is commendable as well as the professionalism and friendliness of the Finance Manager. Will definitely recommend any of our friends to purchase a car there.

andres herrera

14 de oct. de 2014

On 09/06/2014 I purchased a 2009 Jeep Grand Cherokee. The deal was finished late at night and idid not check all the papers provided by the dealer. Two days letter I checked the papers and noticed that the amount financed was not correct ( the dealer did not give me the buyer's order as they were suppose to). I called the financing department requesting the buyer's order but they never send it to me. Them I called the general manager Mr.Fred Senra and explained to him that the amount financed was not correct and he said that it was late that he will look into the problem the next day. The next day pass and he did not call. After that, I call him left the message and he never returned my call. To make the story short : They have over charge me $299.00 for glass edging. The glass edging was never discussed on the deal or approved by me and never done on the car.I when back and complaint to finance department and them is when they gave me the official buyer's order. Today 10/14/2014 I have not received the refund check, I have call the finance department and no body answer always the answering machine comes on. I shouldn't be surprise not even the general manager respond so what can you expect from the employees.

Sunshine Gutierrez

13 de oct. de 2014

The best car buying experience. Wiley was a pleasure to work with. he wasn't pushy. I didn't feel pressured or rushed into buying. He put me in the car that I love and enjoy driving! Carlos in finance was also great. He was friendly and courteous and and set me up with a car payment that I'm comfortable with. I would definitely recommend this dealership.

janmig10

13 de oct. de 2014

For having the priced negotiated before I got to the dealer... It took 4 hours to get out! LOL Not the best when you have three kids with you! But we were treated very well and could not be happier with our new Durango!Thanks a million!!

Criznik450

9 de oct. de 2014

I recently purchased a new truck from this dealer and they were great throughout the entire process and the only issue I had was the lack of time for me to remove certain things from the vehicle I traded in

alinadelvalle

7 de oct. de 2014

The total experience of purchasing a new car was simple and efficient. I would recommend Miami Lakes Auto Mall to anyone needing to purchase a car

Vintage17

2 de oct. de 2014

Excellent customer service staff, very friendly and honest. I did not feel like the salespeople were sharks. I would recommend this dealership to anyone from my good experience.

mborba

29 de sep. de 2014

excellent salesmanship. good price and no pressure . Bequimedes helped us getting the car we wanted at the price we wanted, their web time contacted us too and provided great service

Jorge

28 de sep. de 2014

I had a very good experience with my car-buying experience. I am very happy with the price and did not feel like salespeople were trying to push anything on me.

Edgarito72

28 de sep. de 2014

I had the best experience since i ever remember, friendly people very professional, I'm extremely satisfied. I would like to thanks you for your team work. Thanks again.

Thomas McDaniel

26 de sep. de 2014

I had a very good experience with my car-buying experience. I am very happy with the price and did not feel like salespeople were trying to push anything on me. I highly recommend the new 2015 Kia Optima EX!!

Manimal

24 de sep. de 2014

I really felt the professional service and the warm welcome that Mr. Luis Fernandez gave usTo help us understand the process of buying a new car.I share my experience and recommended the dealer to my friends.

lia01

20 de sep. de 2014

I never had to work with a dealer where I had to call so many times to get an answer/call back. I had to try to get in touch with numerous employees to try to get answers. After purchasing a car at other dealers, the managers would come out to give us a hand shake, others even gave us t-shirts, key chains etc.... , at Miami Mall, the manager did not even come out to thank us for the purchase. Got different answers to my questions, never on same page. They are very disorganized!!!! Their customer service needs a major improvement!!!! Never again!!!!!!!

Sandra

15 de sep. de 2014

Wait time a little long and show room can use some snack vending machine, specially when you have kids. Did not use the customer service yet.

Sandra86

14 de sep. de 2014

Wait time a little long and show room can use some snack vending machine, specially when you have kids. Did not use the customer service yet.

Chris03gti

14 de sep. de 2014

I'm extremely happy with my new 2014 dodge ram. The sales man was very helpful and patient, he took his time showing the all the different models. Overall I had a good shopping experience and I would recommend Miami lakes auto mall to a friend

Hector7313

7 de sep. de 2014

Professional service very satisfied I will recommend this dealer and the salesman to all my friends. They work with you to help you be happy

Maura Casanovas

4 de sep. de 2014

I went in for a test drive only and drove out with my brand new Soul! Luis Fernandez is a great guy that will do anything within his power to get you what you want. I highly recommend!

Tombarna

3 de sep. de 2014

Highly recommended! I had from the first moment good feeling with salesman Rich Richie. Best salesman I have seen in years. Thanks again for your help. Tom

wperez

2 de sep. de 2014

5 star rating to the dealership and to the salesperson Pedro Arnaez (KIA) Professional team. Great experience,helpful people. 100 % Recommended !! (Miami Lake Auto Mall - KIA)

vivifeliu

2 de sep. de 2014

My fiance and I decided to visit the dealership on Labor day to take advantage of sale promotions. Mr. Wiley Wright assisted us throughout the whole process. He showed us the vehicle and all the features of JEEP CHEROKEE which many sales persons don't take the time to do. Wiley listened to our needs and understood we had a budget. He did not insist and worked with what we had, he came back and was honest and straight forward... he made us an offer and we couldn't accept so we left. We didn't leave because of the service we left because we had limited credit and couldn't make a deal. 15 minutes later I get a phone call from the manager that he was able to work something out. We got the payment we wanted and the car . NO MONEY DOWN. We arrived and no hidden fees the payment was what he said over the phone sat with the finance guy and everything as planned. GREAT EXPERIENCE not lengthy at all and most important you didn't feel pushed by anyone you can tell Mr. Wiley wanted to help us as much as possible. Highly recommended.

thormic

2 de sep. de 2014

They know how to get you in but after the purchase try getting someone to talk to with any concerns or problems and then you know what kind of Service is really being provided!

ytmartinez

2 de sep. de 2014

I give a 5 Star rating to the dealership and to the salesperson (Mr. Jose Raul Estol). A very professional person eager to help you and to make the buying experience a great one. Thank you very much for everything. Armando & Yolanda Martinez

jpiniella

29 de ago. de 2014

I was pleasantly surprised and relieved that the sales process was much quicker and streamlined than I expected. Many years ago, during a new auto purchase, it was 10 PM, an hour after that dealer (not Miami Lakes Automall) closed and I was still there waiting on paperwork. Mind you, I had been there since 9 AM. So, I was prepared for another similar lengthy and exhausting experience. Thankfully, this time I was out of the dealer in just two hours. Kudos to Luis Fernandez and the rest of the team at the Kia showroom for being quick and efficient, as well as taking into consideration my budget and negotiating fairly.

cabadie2

28 de ago. de 2014

Salesman Luis Aroche was very nice and helped us with everything. His manager, Jesus, was also very nice with all the extras he through in. Lastly, our final dealings were with the finance person who was also amazing.

rjm08d

27 de ago. de 2014

I custom ordered a 2015 Jeep Wrangler. When I first went in to order, the manager told me that orders were not available to be placed and that they could only help me with the cars on the lot. Only when I told them that I would just go to another dealer to place my order did they budge and let me come in and place an order. The sales manager's knowledge of the product was not what I would expect (I was basically teaching them). While waiting for the vehicle to be built and delivered I never received any communication from the dealer informing me of a status or eta and basically had to fend for myself to get the information. Once the vehicle was delivered, it sat on the lot for three days and I was not notified. I ended up having to call and notify them that I new my car had been delivered and wanted to pick it up. When picking up the car, they didn't begin washing it until all the paperwork was done and this resulted I me having to wait around for another 30-40 minutes for no reason. Also, there were some scratches on the hood (brand new car only 4 miles on the odometer) but my salesman did point these out and promised that they would fix it and they did two days later. They also gave me the car with less than 1/4 of a tank of gas and only when I pointed this out did they fill it up. I must say my salesman Hans Avalos was great and very friendly and we worked out a great deal on the price but the dealership as a whole left me wanting more in terms of organization. I would buy from them again and would recommend them but you must stay on top of things because they won't. Update:So after the original review, I was contacted by my salesman who sincerely apologized on his behalf as well as the dealer's. He took the time to listen to all of my concerns and promised they would be addressed by both himself and and the dealership as a whole. I feel that he was very sincere throughout our entire conversation and believe that he will provide excellent service to anyone who comes to buy from him. I have no doubt that he and the dealership will do everything in their power to right any wrongs that may have taken place throughout my car buying experience. I already have proof of this as they immediately fixed the scratch on my hood and took the time to call me after I posted a review (which I thought was fair, factual and positive) to discuss any concerns I had no matter how small. And make no mistake most of my concerns were very minor to me but it seems the dealership took them all very serious. My biggest concern was several scratches on my hood and fender which they fixed immediately and Im sure those scratches were from shipping and not the dealer's fault (still who wants a new car with "fixes" right? Lol). As I said in my original post, I would not hesitate to recommend this dealership to anyone (and I have recommended it plenty already) and I have never dealt with a more honest and trasnparent car salesman. I think it is because of him that I feel so comfortable with going back because he was always honest and never tried shady gimmicks other sales people have tried in the past. Ultimately I am very satisfied with my purchase and will look to this dealer and salesman for my future purchases.

Machadgj

27 de ago. de 2014

oscar is absolutely wonderful! He did everything for me fast which is what I needed! We were able to close the deal within hours. I recommend him strongly!

Adam Kaplan

26 de ago. de 2014

Wow! Everyone should come here! Only here! In my 32 years I've had surgeries more pleasant than my experiences at car dealerships until now. For what it's worth, I really wanted to just buy a used car we could afford in full with cash, but what kind of a man wouldn't at least try to get his wife what she wants. Upon arrival, Dennis Kistman was friendly and welcoming. He showed us the features of the car and took us on a test drive that felt like a field trip. As opposed to the blood sucking monsters, liars, and cheaters I had encountered in the past, Dennis was forthcoming with information, supportive in negotiating a fair price, and a real pleasure to deal with during such a special time. We were off to the Finance Manager, Carlos Hernandez. Still in shock that I really only had to deal with the necessary two gentleman as opposed to what always seemed to be everybody on the payroll, we proceed. He was patient, helpful, and considerate. Homerun, touchdown, KO in the first round...I offer my strongest recommendation to any and all in the market to value your own time and energy and just come here and ask for them.

akaplan360

25 de ago. de 2014

Wow! Everyone should come here! Only here! In my 32 years I've had surgeries more pleasant than my experiences at car dealerships until now. For what it's worth, I really wanted to just buy a used car we could afford in full with cash, but what kind of a man wouldn't at least try to get his wife what she wants. Upon arrival, Dennis Kistman was friendly and welcoming. He showed us the features of the car and took us on a test drive that felt like a field trip. As opposed to the blood sucking monsters, liars, and cheaters I had encountered in the past, Dennis was forthcoming with information, supportive in negotiating a fair price, and a real pleasure to deal with during such a special time. We were off to the Finance Manager, Carlos Hernandez. Still in shock that I really only had to deal with the necessary two gentleman as opposed to what always seemed to be everybody on the payroll, we proceed. He was patient, helpful, and considerate. Homerun, touchdown, KO in the first round...I offer my strongest recommendation to any and all in the market to value your own time and energy and just come here and ask for them.

Laureano Martinez

22 de ago. de 2014

The employee receiving the vehicule,was niece and profesional,he recomended me the best oil for my 2012 Equinox.The job was done in only 45 minuters.I arrive at 7.00 Am by 7.45 I was out.The car was Washed and iven two caps tires missing were replaced.The Waiting Room,Clean,Tv was on.The Coffee very good,Only some Donoughts will be better

leylal51

22 de ago. de 2014

Good Job in giving what I was asking on my new purchase. I will miss my Fully Loaded Journey but I am very happy with my new Cherokee Limited.

anavgomez

19 de ago. de 2014

Not certain on exactly what vehicle I wanted to purchase or lease; I decided to walk into Miami Lakes Automall -Dodge because of the large selection of vehicles they have available. I had much interest and questions on the Jeep Wrangler or the Dodge Durango. Once I was there I was approached by maybe the best Sales Consultant ever Mr. Wiley Wright. He was incredibly polite, extremely knowledgeable (he knows all the vehicles on the lot very well) and most importantly NOT pushy. He helped guide me to which vehicle would fit best with my requirements and the amenities I was looking for in a new car. He walked me through from the Test Drive to the Financial Office. I was highly impressed...you just don't find great, honest and caring customer service like that anymore. I would recommend Miami Lakes Automall and Mr. Wiley Wright to anyone interested in purchasing or leasing a new vehicle.

Mlamysere

19 de ago. de 2014

Great fast and reliable service I was in and out in lest than 45 min. Waiting was clean and neat and when my car was done, noticed it was washed!

junior40

17 de ago. de 2014

My wife and I walked in and Luis said he'll get us a deal and walk out of here with a good deal. And we did. Love this place

Jorgea

17 de ago. de 2014

they were awesome it did not take me long to feel comfortable and know that they were really trying to help me get the right car and price

majzoubf

17 de ago. de 2014

I walked out with a brand new Kia Rio, and mind you my credit isn't all that great. Everyone went out of their way to find the best deal for me. I am very happy and I look forward to working with them again when it's time to change my car.

Buzzpro

15 de ago. de 2014

Dennis did a great job at sales. The billing department, requested my debit card to hold in their pockets to make sure there was "commitment"? It took several requests to get my card back. I did not like this weird tactic they have in place. If they request a card to hold, do not provide them anything, Other than that, Dennis did his job the right way.

GWEN JENRETTE

11 de ago. de 2014

MY EXPERIENCE AT MIAMI LAKES AUTO MALL WAS EXCELLENT! I WAS TOLD THAT THE SERVICE WAS GOING TO TAKE ABOUT AND HOUR AND A HALF AND IT WAS FINISHED IN FORTY FIVE MINUTES

HLopez

11 de ago. de 2014

The best dealer in South Florida. I'll recommend this dealer to everyone who wants to be treated with respect at the time to buy your new car. Thanks Rolando Villanueva and Jose Rodriguez.

Hlopez20716

10 de ago. de 2014

The best dealer in South Florida, I recommend anyone who wants quality in customer service, friendly staff, respect for you and your family come to this dealer Miami lakes auto mall.

Kwillard

9 de ago. de 2014

What a great experience. We came in knowing that we wanted - a kia sportage - and how much we wanted to spend. These guys nailed it!

keith.willard

9 de ago. de 2014

What a great experience. We came in knowing that we wanted - a kia sportage - and how much we wanted to spend. These guys nailed it!

vvazq

3 de ago. de 2014

I was impressed with the service the dealer provided me. My Sales Consultant, Alfredo Llera, was very professional, approachable, and patient. He explained in detailed all the features of the cars and answered all of my questions. He searched for discounts and offered us the best price. He made sure I understood all the fees and charges. Once I got the car, made a few follow-up calls to make sure I was satisfied with the car. I would recommend Llera to my friends and family as a Sales Consultant.

vvazqz

3 de ago. de 2014

I was impressed with the service the dealer provided me. My Sales Consultant, Alfredo Llera, was very professional, approachable, and patient. He explained in detailed all the features of the cars and answered all of my questions. He searched for discounts and offered us the best price. He made sure I understood all the fees and charges. Once I got the car, made a few follow-up calls to make sure I was satisfied with the car. I would recommend Llera to my friends and family as a Sales Consultant.

dna1016

1 de ago. de 2014

Amazing staff, great prices, felt like family. Overall would highly recommend to friends and family. Very excellent service from all staff members. Easiest car transaction of my life

msuarez9

31 de jul. de 2014

Thank you so much for helping me and making my experience at the dealer perfect. I went alone and scared and Mr. Luis Cuevas helped me enormously!!!!

annieg*

31 de jul. de 2014

I had my Mini for almost 11 years and went for service and came out with a Dodge Dart that I love! The professionalism and kindness of the personnel who helped me cannot be overlooked: Victor, who "ran the numbers" and gave honest advice; Clifford who patiently went over every detail of the car; Alex who refined the "numbers" and Isaac who had me signing papers with humor and smiles. Before I left with my new car, I met Anais who will be helping me in the future with service requests. Very impressive dealership!!

Vincent Thurston

29 de jul. de 2014

Even though the dealership was under construction, the service was prompt, and professional.

SWEETEYEM

28 de jul. de 2014

I AM VERY HAPPY WITH THE CUSTOMER SERVICE AT MIAMI LAKES AUTO MALL AND WITH MAYRA RUIZ THE SALES PERSON THAT TOOK CARE OF US!

Lucia1232

28 de jul. de 2014

No one has addressed my issues from Miami Lakes Kia. And here are the facts. After waiting for service for a total of 6 hours and the only thing they did was Change the oil. My initial complain that the engine was burning the oil was not taken in consideration. So on 7/19 with mileage of 35,106 and oil change was done by Miami Lakes Kia. I went traveling to orlando this weekend so on 7/28 with 36,138 miles the engine starting shaking, car was stalling when I accelerated. So when I checked the oil. It was completely out, dry. Had to put 5 quarts of oil to bring it to the nearest KIA Dealer By the way. I tried calling Miami Lakes Kia Service department but kept ringing or got a voice mail. I left a message 2 hours ago and still have not call me backI am at another KIA Service center... But I shouldn't be here on the 1st place if Miami Lakes Kia did their job.By the way the Kia service center I am at came without am appointment. To just check it is only am hour and if they need to spend more time they will set up an appointment and provide me with a loaner. Otto where was my loaner... I has an appointment set up!!!

zenpops

24 de jul. de 2014

Initial contact was via email with Victor Mayoli who provided a prompt , honest response to a lease request for a convertible they had in stock. No game playing--good lease package which they stood by.Mr Alfredo Llera was the very nice gentleman who handled all my questions and the paperwork to complete the lease.The Finance manager Mr. I. Gonzalez handled the actual lease paperwork and explained everything thoroughly.This was the BEST experience I ever had in leasing a vehicle in 25 years!All members of the Miami Lakes team are vey professional and no pressure or gimmicks are used as with other dealerships.I highly recommend these folks for any future lease or purchase.

jameswalkine

23 de jul. de 2014

DJ Estaban , Oscar Pichardo and Steven Powers . Made me feel like family.. they worked so hard to help me.. I've never seen sales people out of the way to help people like they do.. its like they cared more about me than just making the sale. I'm happy

Kathy Garcia

21 de jul. de 2014

Mr Rich Richie, my salesman , was very professional, knowledgeable and respectful. He explained all the necessary details about the sale and the car. Recommend him

Crazymoe

19 de jul. de 2014

Immediately upon my arrival the salesmen were attentive and not pushy. I dealt with Alfredo Llera, he is a straight shooter and a great guy. Jesus Franco's is a very nice manager and very personable. Raul was quick to process my closing paperwork and very pleasing. Frankly the whole team made this stressful venture easy. I would reccommend this automall for either a lease or purchase.

dodge001

19 de jul. de 2014

I was surfing on line to buy a new van for the family. I was contacted by Carol Berga from the internet department. Within ten minutes, Carol had the price and vehicle I was looking for. I drove from Kendall to Miami Lakes the next day and I was greeted by salesperson Kenneth Lyons who helped me with my trade and new van. Thanks Kenny.... Love you bro!

Margieb969

19 de jul. de 2014

This morning I picked up my vehicle after it being serviced for the ignition recall. Considering the vehicle sat at the dealer for over a month, the vehicle would not start. The service dept attempted to give me the car back with my engine making noises that it should not. They took the vehicle back to a technician that did a "patch" just to get me out of there. There was fluids all over the engine that I had to insist that my vehicle be taken back to the service bay and have the engine cleaned. Now that I have left the dealer MY CAR WILL NOT START. This needs to be handled immediately, some one needs to come get my car, bring me a car to use, fix my car back to the condition from when I left it originally.I hope to hear from you soon.

joseph70

17 de jul. de 2014

Thanks to Victor, my days of catching public transportation are over. He was very courteous & professional. This is something that is rare in other dealerships.

Becky210

17 de jul. de 2014

Overall experience AMAZING, when in "just to browse"and left with a brand new car, these people went out of their way to help me out!!

Lori154

17 de jul. de 2014

I just purchased a car from this dealership--salesperson was Rich. The whole experience was extremely professional, yet personable. He took time to explain all aspects of the vehicles that I wanted to see, arranged test drives i each; yet, giving me time to think without the "high-pressure" sales pitch-that would have caused me to leave.The entire team was friendly, professional, and helpful.

ambuler1106

16 de jul. de 2014

Cliff was a pleasure to deal with. Took his time to explain everything about the car. Even tho the sale wad late and past closing he throughly explained everything in the car. He didn't miss a single detail. When you ask him any question he is very knowledgeable but if he isn't positive he finds out. Felt comfortable and at ease buying a car from cliff.

Mbrunis

15 de jul. de 2014

Mayra was and continues to be very helpful. She was able to answer all of my questions and understood my needs. I am a very happy customer with a new Kia Soul 2014. Thanks again Mayra

patty_lan

14 de jul. de 2014

the process of buying a car is long, but it's good. the seller is professional and helps me a lot and the car also is good!

korene17

12 de jul. de 2014

Rodney handled me very well and made sure I understood everything about the car. Very patient. This is my first new car and it wasn't as bad as I thought.

Ajmojica33

11 de jul. de 2014

My experience was amazing with Mayra. Thanks to Vicky for helping me and answering all of my questions and pleasing all my needs.. Awesome people

VIRGILIO BLASCO

11 de jul. de 2014

2nd car I have purchased from Miami Lakes Auto Mall in the last 4 years and each time they have surpassed my expectations! Nice doing business with them!

Chico3943

6 de jul. de 2014

This is my second purchase vehicle from Miami Lake Auto Mall. Love this place !!! Luis did a great job in finding me the vehicle that I wanted !!!!

Mike Barreneche

2 de jul. de 2014

I leased another new Jeep Grand Cherokee yesterday and once again the experience at Miami Lakes Automall was wonderful. They have a huge selection to choose from and make sure you are happy with the car you select. From selecting the car to obtaining the financing, I can't recommend a better place.

Melissa

1 de jul. de 2014

Great car service, thanks to them my car is in mint condition.

Raulcalderin1

30 de jun. de 2014

My new carToday I had a great experience when buying a new Chevrolet car dealer in the palmetto and 57, in Miami, an acceptable price and excente treatment by the seller Oscar Mario Veiga

Carla T

29 de jun. de 2014

Excellent service. Antonio Gonzalez, our sales person, was great, dedicated and very professional. He was respectful and honest. We really recommend him. We had a very good experience at Jeep Miami Lakes.

carlitag

29 de jun. de 2014

Antonio, our sales person was great , he was so patience and dedicated, He helped us with all the process , we didn't loose time , everything was fast and perfect.

Kolyaman

28 de jun. de 2014

I went there with wife and three small kids for my first car purchase, which was Kia Soul+, got there around 7:30PM, saw the car I liked and decided to buy. My trade-in was worth $3200 on KBB at its condition, they priced it as $1000, gave me 5.85% on a loan. My payment was going to be $400. Going back and forth verbally with finance manager, i got nowhere and was going to walk away when he said that he can reduce my payments. In new paper my trade-in was priced at $1500 and percentage was dropped to 5.35%. I signed and made a big mistake. It was too late(11:30PM), we were tired, hungry, frozen, etc., and just wanted to go home. They used every possible tactic on us, long delays, freezing cold AC, confusing terminology, lack of any snacks. "Sorry, but there is no popcorn left" is not acceptable when I'm making $20,000 purchase and have 3 hungry children under the age of 5 with me. There is no excuse, SHAME ON YOU!Next morning I realized that finance manager added extended warranty to my price(it was around $1400). SURPRISE!Also, the sticker price was around $19,000, however there was also some package that costs $1,950(something close to two grand). It was NOT service package, but some sort of membership club that was completely useless for me and my family. I ended up paying $21,000 (tax excluded) for $19,000 car. I am stuck with $370 a month now.THESE TWO EXPENSIVE PACKAGES WERE NEVER BROUGHT UP OR DISCUSSED DURING THE PROCESS OF PURCHASE.I went back and made some noise. Sales manager (Raul) said that the finance manager worked last day yesterday and he is not available and got someone else. New finance manager rewrote agreement excluding extended warranty, but did not remove "membership club". I told him that it was never discussed, bogus and completely useless to me, Raul said that it was not negotiable at this point because I bought a car already and there is nothing he can do at this point. This car is yours now, he said.I was given a $50 card that could be spent only at this dealership on accessories or other car stuff, also sales rep (Thomas) said that the first oil change is free, its on us. So few months later when I went to change oil for the first time the service advisor told me that he needs the $50 card in order for me to have free oil change. Another lie.This business is rated as C- and now I know why. It is not accredited by BBB and has unresolved complains. It is true because I experienced poor approach and lack of care by management, although the sales guy was OK.A day later I called KIA headquarters and told them what happened. They sent me $50 gift card and told me that I should be expecting a call from Miami Lakes Automall to see if they can fix the situation. NO ONE CALLED ME, and no voicemail received (giving the benefit of a doubt that someone called and it went directly to voicemail)Had I been better informed I would've walked away from such "great deal". Please, do your research first and go somewhere else for your car purchase, because you can find a better deal than Miami Lakes Automall offers you. My opinion is that they do not deserve your business. These individuals only want to charge you the top dollar possible and don't care about establishing long term relationship with their customers

AgonzoMIA

23 de jun. de 2014

Jorge Lago was very friendly. He did not force me to buy a different car, he help me get the car I wanted and for a great price too, five stars overall. THANKS JORGE and everyone at Miami Lakes Auto Mall KIA.

miamimikey68

22 de jun. de 2014

Wiley helped us find exactly what we were looking for, and was very efficient. Car buying can be a very stressful experience, but Wiley made it a very smooth process.

Sonia57

20 de jun. de 2014

The saler person (Mr. PIchardo) was very cooperative and understanding, so kind, a lot of patience, well managed and friendly.I would recommend him to my friends and families.

Randi27

17 de jun. de 2014

Overall great service and great dealership. Prices are also reasonable. Oscar Pichardo is a great salesman. I strongly recommend you ask for him next time you visit!!

acarbuccia

16 de jun. de 2014

Overall the dealership is fantastic and well worth the trip. George was terrible as a sales associate and I would never use him again. He was very unprofessional and not helpful at all. He was sloppy and lazy. I would go to another sales associate any time but I would never use George again.

ruizleonel

16 de jun. de 2014

It was good visiting this dealership and buying my new grand Cherokee. very good how you handle everything in the process.everyone was very frendly and the attention given to my son and my wife was very much appreciated.Thank you very muich

notfeelingit

15 de jun. de 2014

I recently purchased a 2009 Chevy Malibu from Miami Lakes Auto Mall. Less than two hours after signing the contracts I discovered that the auto unlock did not function properly. I drove back to the dealership only to be told that I purchased the car "as is". they had to have know of the issue prior to my making the purchase. Long story short never buy from this dealership.

Josemarchese

13 de jun. de 2014

Great experience! I even generate a good relationship with them! They are very friendly and helpful people. I bought 3 cars and will keep on buying them! Thanks!

Rita123456

12 de jun. de 2014

The staff made the process easy and answered all my questions . They were very polite and lovely ! Great experience! I left with a Kia that I'm very much in love with.

tdjw

11 de jun. de 2014

The Salesperson was Samantha Thedell, she did everything possible to make my experience wonderful, she searched for the color that I wanted even though I didn't get the color of my choice, the experience was wonderful.

christian tejada

10 de jun. de 2014

found out it was way better to lease and have something reliable then spend on something that would break down. It was easy making a dicison when you have someone who is looking for your best interest.

chriscmb

9 de jun. de 2014

I went in to get a used car but found out it was way better to lease and have something reliable then spend on something that would break down. It was easy making a dicison when you have someone who is looking for your best interest.

chlovell2001

1 de jun. de 2014

I recently purchased a Kia Cadenza and I could not be happier with the decision to go to Miami Lakes Auto Mall. The entire process was wonderful I was treated with nothing but professionalism and courtesy. All employees were amazing and I just love me new car!!! I would highly recommend anyone looking for a new or used car to go to Miami Lakes Auto Mall you will not be disappointed.

Minerva666

26 de may. de 2014

Overall, my experience wasn't terrible but it was quite surprising to enter a dealership showing great interest in a car and having someone not even bother try to give you some numbers for a price until you give your social security number for the credit score review. I would have bought the car if it weren't for such poor customer servise. Instead I went elsewhere and got a much higher quality professional experience and still bought the car I wanted :) if a dealer wants to sell the car, they will do whatever they can to make your experience pleasant.... Not here. And that's why you didn't get my money!

Slim90

23 de may. de 2014

My overall experience with my sales representative was awesome however the mangers was trying to over charge me for the price of my car with fees thinking because I was a woman I wouldn't know. That I didn't like.that was bad customer service on the mangers end.

hevi90

21 de may. de 2014

Both Victor Farfan and Oscar Pichardo made my truck buying experience unmatchable. From the first day I made contact with these duo, till I got my brand new Ram 1500 delivered at my doorstep, it was priceless. Not only was I given a good deal but they were so quick to resolve any setback that I came across. Great job guys!

Robert

13 de may. de 2014

Very satisfied with Miami Lakes Automall-Kia . The service was very professional and they really know how to take care of the customer! I will defenetly do business again with them!!

Jesus Uriarte

11 de may. de 2014

All the personnel at Miami Lakes Automall - Kia were very attentive and easy to negotiate with, especially the sales person Luis Fernandez, the manager, Jesus, and the finance officer, Alex. I'll be glad to do business with them again.

birgit0818

8 de may. de 2014

I had a very poor experience at this dealership. I was trying to trade in my Audi. Could not make it happen even though the rebate was high. They are just not interested in working to make a customer happy! Went to a major Honda dealer across the street, and it got done there! Honda is a better brand anyway!

Ticocasa

7 de may. de 2014

Great dealership. Staff was extremely friendly and knowledgeable. Wouldn't go anywhere else.

ticocasa

7 de may. de 2014

Great experience. Staff extremely knowledgeable and helpful. Purchased a new Dodge Dart for my son and he was given a thorough training session on his first car. Wouldn't go anywhere else.

rubmon65

6 de may. de 2014

I'm very satisfied with the service, the salesperson Mayra was very detail oriented. I would recommend this dealer to anyone who would like a good experience when being a car.Ruben Montanez

ecarb006

5 de may. de 2014

The staff is extremely helpful and knowledgeable, could not be more pleased! The gentleman in the service center clearly explained what was the issue and made me feel at ease about my car troubles and the price.

Rosi Rosell Sales Marketing

1 de may. de 2014

Amazing experience with Samantha Thedell at Miami Lakes Kia, She was straight forward and honest from the beginning and what she says is what it ended up being her and Vicky the manager are a dream to work with.

rrosell

1 de may. de 2014

The service was like no other ever at any dealership. Samantha followed through with her quote and delivered as promised. I will definitely recommend many more clients to Miami Lakes Kia

Enrique Briones

29 de abr. de 2014

very nice place, very helpful

K. Wright

28 de abr. de 2014

Joyce Felipe (Internet Sales Mgr.) & Norris Kelly (salesman) provided excellent customer service. Thank you very much.

Ismael Trillo

20 de abr. de 2014

thanks Joyce for not giving up on me on the internet. I went to three other dealers before going to Miami lakes mall. thanks Carlos for all your help with the information on the vehicle but especially the talk we had about our dogs, but please I hope he bought a NEW PEN because he kept running out of ink when I was signing the papers. and may I make a suggestion; nobody in the dealer offer me a soda or coffee as you know buying a car is a long process. thanks for all your help.

Austin

17 de abr. de 2014

Perfect customer service, plenty of cars in stock, you WILL drive off with a car.

Mike Conte

16 de abr. de 2014

The professionalism of the current people at Lakes Chevy made me give them a third chance. The Service Department staff Eric Jones And Steven Diaz-Drago have serviced my Z06 three times and the service is perfect, quick and reasonable prices. If you need service for your car and in the past were dissatisfied, you may want to give them a second chance. We did and are glad to use a dealership in the neighborhood.

Maria N

14 de abr. de 2014

I went to Miami Lakes Automalls Kia dealership already with a car in mind, the 2014 Kia Soul. I was greeted by Luis Guedez who was very friendly and very knowledgeable. We went through the models available on the lot and although I originally went in wanting the vehicle in shadow black I fell in love with the titanium grey model and took it for a test drive. They accepted my old car (which was on its last leg) as a trade in and with my cash deposit they were able to work with the bank to get me reasonable payments (even with my far from perfect credit). They even assisted with obtaining an insurance quote for the new car. Overall, I was incredibly pleased by the service I received and the entire team at Miami Lakes Kia was extremely helpful in the purchase of my first brand new car. I love my Kia Soul!

nickmartorano

14 de abr. de 2014

Awesome Hard working crew at Miami Lakes Auto Mall Chevrolet! Very organized and a real pleasure doing business with when buying a new vehicle. No High Pressure sales here! They went to work and found the car I wanted when all the other dealers sat back and let me find my car!

nursehanley

9 de abr. de 2014

The staff at Miami Lakes Auto Mall was professional and friendly. Austin answered all our questions and keep us informed every step of the process.

RayS13

2 de abr. de 2014

I live on the west coast by Ft Myers and wanted to purchase a car. I called and talked to Mario to make sure I had everything needed to purchase a car. He kept saying just get here we will take care of you. After driving 2.5 hours he never met with me even though he said I will be waiting. Then the used car manager that was going to help us was extremely rude. Then they said we can't help you even though Mario told me that they could. I was there about ten minutes before they started lying and telling me completely different stories from what they said on the phone.

Luis Guedez

31 de mar. de 2014

Great experience. I came in and was browsing the lot and within about 5-10 minutes Luis Guedez came out to greet me. He was very friendly and not at all pushy, listened to all the options I wanted and found me a great car. I expected to get a Chevrolet and ended up in a Kia which I am totally in love with! They helped make my payments reasonable. Didn't have to do the normal back and fourth haggle. Over all it was great service and I am very happy with my new car!

Wicked4659

31 de mar. de 2014

I saw an ad from Miami Lakes Auto mall and called about the vehicle. After some negotiations, we decided on a price. I called the person that was buying my old vehicle and told him he could come and pick up my vehicle as I found a new one. The next day the new owner bought my vehicle and I got the paperwork emailed to me for the vehicle at MLAM. There were over $1,200 of "fees" that were never mentioned or discussed in the original conversation, added to the price. I told the salesman that $1,200 in "fees" were not acceptable. The salesman started with the "those are normal fees" pitch. I spoke with the sales manager and was told there was nothing that could be done about the fees. Up to this point, I purchased airfare, sold my vehicle. I called the GM and he stated the best he could do was remove $400 of the fees. I was already too deep to back out and relented. I pick up my $20k vehicle and drive home. One hour into the return trip, the battery dies. I find it hard to believe during the time the dealer had this vehicle, that the battery performed flawlessly with no signs of it about to die. I called the dealer and complained about the battery. In their defense, they did reimburse me for the battery, but why did I have to break down first? Is a $90 battery worth your reputation? It should have been replaced from the start. I come to find out, I truly was fleeced with the "fees". I should not have paid more than $100 tops in additional fees. I am contacting the Fla State Attorney regarding the fees. If you deal with dealer, take a shower afterwards.

ANETT G OCON

25 de mar. de 2014

EVERY TIME THAT I MADE AN APPOINTMENT THE CUSTOMER SERVICE AGENT ALLWAYS TAKE CARE MY CAR BY MY APPOINTMENT AN LET ME KNOW HOW LONG IT WILL TAKE IN THE REPAIR SHOP ANYTHING ELSE THEY CALL ME OR LOOK FOR ME AT THE WAITING ROOM, TO LET ME KNOW THAT IT WILL BE MORE TIME OR THAT IS READY.

Laujuan

24 de mar. de 2014

My experience at Miami Lakes Automall was great. Sales Department very good and George Galindo The Best ... I really like the Dealer Please come and see

Dennsays

11 de mar. de 2014

I've wanted a Jeep wrangler for as long as I could remember. I was concerned about being to able to get it. I was fortunate to work with Antonio Gonzalez, who was very informative and attentive to my mom and I, and was very easy to work with. Getting the car of my dreams was quick and simple!

mikekhoury

10 de mar. de 2014

Louie Cue was a true professional handled my service quickly. Great attitude, fair price... If you need service ask for Louie CueThank You Louis CueMike Khoury

Mario Cabello

4 de mar. de 2014

I received great customer service from Carlos Class. Carlos was very attentive, knowledgeable and helpful during my vehicle purchasing experience. Prior to arriving at Miami Lakes Automall I visited approximately six different dealerships, Including three separate Dodge dealerships. The comparative for my current vehicle trade in and purchase price of the vehicle I was interested in were identical. It was solely Carlos Class attentiveness and willingness to help that led me to purchase from Miami Lakes Automall. I'm sure all the extras he included helped in my decision making as well. Carlos Class stood out from other car salesman I've dealt with, reliable and overall good person. Five stars for Mr. Class, I would only recommend this dealership if you were buying from Mr. Carlos Class.

Aida Cruz

2 de mar. de 2014

Overall everything was excellent, the most excited part i never thought I was goibg to be driving a 2014 car today, Jesus Franco at all times was trying to speed the process, and everybody work as a team like is not acone person sale is everyones sale!! The only part tgat feel disappointed was that they call the insurance person and never showed up!! And I was looking for new quote since my insurance is about to expire but other than that evetything was excellent3!#

jthomas2235

1 de mar. de 2014

Antonio has assisted me in two of my Jeep purchases and has always done a great job! He is always willing to help out making sure I get the right vehicle. I appreciate his professionalism and the fact I do not feel haggled as I have in past years with other dealerships and sales people. Thank you for everything Antonio!

XJeepowner

23 de feb. de 2014

I have never had a positive experience with this service dept. In December we brought our Jeep in for repair, the throttle warning light was on. $2500 later and excuses why the other items we asked to be fixed we not, (but the quoted repair bill remained the same) we left. Less than 8 weeks later the light is on and the Jeep is not safe to drive. I phone to speak with the service manager. Rude, arrogant and definitely not listening or caring what I have to say, he tells me I will receive a call from my "service specialist". That was two days ago. NEVER have we had a positive experience with this group of clowns. I've made appointments, driven there only to be told the diesel mechanic was a) off, and the second time, b) being certified. Guess they don't have the intelligence level to call the customers and reschedule. I would never had taken my car back after the first oil change but they have the only Jeep Certified Diesel mechanic in Miami. My 80,000 mile service cost $6500 because the four wheel drive system burnt out less than two weeks later. When my husband took it back in he was told his "wife must have hit something to loosen the screw, and all the oil drained out", the car is trail rated and the wife hit nothing. I LOATHE this place and their shoddy standards of customer care and service. STAY AWAY!!!!!

Karlmiami

12 de feb. de 2014

Service guy was attentive. He personally took the car to the repair area to speed things up. He communicated with me the status of the diagnostic work. He had the car ready while I went to visit the new car showroom.

Miamidr

8 de feb. de 2014

I bought at Jeep Cherokee this month from Miami Lakes Auto Mall. I hate buying a new car because of the pressure and the games from dealerships. Working with Samantha, Maikell, and Victor was a dream. I did so much research prior and these folks were honest, professional and trust worthy. They gave me a better deal than any dealer without the pressure. I knew I was getting the best deal in South Florida. These people were also nice and respectful of my time. The follow up from Maikell has been outstanding. I honestly feel I got the family discount. I won't ever buy another car from any other dealer. I highly recommend Miami Lakes Auto Mall and ask for Maikell or his manager Victor. You will be so pleased that you did.

fsilva1973

6 de feb. de 2014

That's my third purchase at Miami Like Auto Mall. The reason I keep going back is simply because Armando Zabala has always assisted us in a professional and thoughtful manner. Besides that, Not like others who just try to push any sales and make money on you. Thanks for being honest and reliable.

eblash

5 de feb. de 2014

My experience was very pleasant and satisfying. I also enjoyed working with Norris Kelly and Isaac Cohen Valdes. I will gladly recommend all my family and associates to Miami Lakes Auto Mall. The employees I have mentioned were very professional and friendly. Keep up the good work guys. Thank you from Elaine and Larry Blash.

Francisco

3 de feb. de 2014

That's my third purchase at Miami Like Auto Mall. The reason I keep going back is simply because Armando Zabala has always assisted us in a professional and thoughtful manner. Besides that, Not like others who just try to push any sales and make money on you. Thanks for being honest and reliable.

Walter

30 de ene. de 2014

Went in looking for a new Dodge Dart and I received a great deal with a great salesman, Oscar Pichardo. He was kind, welcoming, and helped me find what I was looking for.

WalterJose08

29 de ene. de 2014

Went in looking for a new Dodge Dart and I received a great deal with a great salesman, Oscar Pichardo. He was kind, welcoming, and helped me find what I was looking for.

Mizzoidy

27 de ene. de 2014

I am very happy with my purchase. My overall experience was great from speaking to Giovanna Urena (internet consultant) to sitting down with my sales associate Robert Cespedes, the fiance department was wonderful as well. Def recommend.

rabideau27

19 de ene. de 2014

I have bought at other dealerships before and none of them have went above and beyond the way Jesus and Raul (the sales manager) have for us. We bought a 2014 Sportage and I can't express enough how seamless the car buying experience was. If you are going to buy a new car go and see Jesus and Raul!

Anie

11 de ene. de 2014

Salesperson Armando Zabala, with experience, walked me through all the steps, in a perfect manner, making this buying event a very positive and successful one.

dmrc43

7 de ene. de 2014

EL reset del tiempo hasta el proximo mantenenimiento lo hicieron mal, o sea, dos veces, el auto fue con 4314 millas recorridas y ahora marca que el proximo mantenimiento es dentro de 13 meses o 18300 millas. El tanque del engine coolant llego por debajo del nivel minimo y cuando me entregaron el auto ni siquiera lo habian revisado tuve que decirle al empleado que por favor rellenara el tanque, los papeles del vehicucle checkup fueron llenados con errors y estoy convencido que del cupon que me dio la Mitsubishi por haber comprador un auto Nuevo donde el cambio de aceite, cambio de filtro, puntos de inspection y otros servicios gratuitos la mayoria no fueron hechos.

Raul

27 de dic. de 2013

The greatest added value of the buying experience is the great customer service provided by the sales staff at this location.

rdeiter32792

26 de dic. de 2013

I responded to an E BAY listing on a specific type make and model car I've been shopping for. Listing is for a classified ad, with a best offer. Item number 281230737933. So I submitted an offer. Below we have pasted in emails in succession. We offered $22,200 for the car.Luis FernandezTo myemailatYAHOO.COMDec 24 at 9:15 AMHello Sandra, Thank you very much for your inquiry on the 2005 Corvette, the best deal is $23991 if you buy cash if you finance is 2000 dollars more. You may reach me at the number or email listed below. Merry ChristmasThanks,Luis Fernandez305-455-4663--------------------MeTo luis.fernandezatmiamilakesautomall.comDec 24 at 10:03 AMThen why do you have a best offer listed??? You should have just listed it as a classified ad --------------------Luis FernandezTo MeToday at 8:55 AM (12/26/2013)Good morning Sandra, like you said we have it listed for our best offer $23991. Went would you like to come by to see the vehicle, is today or tomorrow better for you? Luis Fernandez305-455-4663--------------------------OK let me sum this of for you. MISREPRESENTATION. They believe that the best offer is for them on E BAY...no E BAY isn't perfect but people aren't stupid either. Cash price is $2000.00 cheaper if you don't finance? xxx. I've never heard of changing the price on a car just because your are paying cash, what its listed for is what it's selling for. During a telephone call just now it was disclosed to me that in my case in particular, I am or would have been bringing my own financing with me, and they still wanted to tack on the extra $2000.00 plus a dealer fee of $799.00. Give me a break. Dealers like this need to be put out of business.I don't know how their ratings are so high. I did see in the past where dealers would ask and even pay employees to write positive reviews. There has to be some of this nonsense going on here because I can't see intelligent people just getting xxxxx like this.

JNels

20 de dic. de 2013

Just got my vehicle a few days ago. Very satisfied with the agent and his attention to detail. Would recommend them anytime.

Sal G.--TOUGH CUSTOMER!

5 de dic. de 2013

Outstanding dealership AND especially personnel all around--from Sales Mgr. Vicky, to youthful sharp, salespeople like Carlos Hernandez & Credit Mgr. Isaac Cohen Valdes made my purchase of brand new 2014 Grand Cherokee JEEP Limited a relatively painless experience. Always hated the wheeling & dealing & I let them know that up front. They weren't at all pushy and were very good and fair as far as negotiating process and did whatever they could--i.e. Rebates & great financing to get price down. I'm tough customer and had given up 3 months earlier on dealing with the 'hucksters'! I highly recommend this dealership DUE TO GREAT STAFF--whoever is hiring is doing a great job and their attitude is to create a WIN/WIN! I hope the service will be as good--I'm confident that will be the case! KEEP UP THE GREAT WORK!

RockfordDias

29 de nov. de 2013

This was the first place I came to in the intent of buying my first car. Less than an hour or two later, I had everything I wanted, in the right price, with great service and honesty thrown in there as a plus. Got some great financing too, everyone from the sales staff to the finance guys were fair and flexible and everything worked out great.I walked out of the first dealership I entered into with a great first car. They even let me waste their time while I struggled to pick a color.Good stop to go to

Dj Barre

17 de nov. de 2013

Excellent service, but be ready to spend half a day at the dealer, lots of papers to sign other than that, friendly team, We were the last customers out off the dealer and our sales person Mr. Wiley Wright stay to help us transfer everything from vehicle to vehicle, I will definitely recommend him.

Big fan of Luis and Ibrahim

17 de nov. de 2013

Absolutely terrific experience from start to finish. Our sales person was a real pro and a gentleman. Pretty rare in the car business in today's world.It was a pleasure dealing with him. He listened intently and then went to work!! We found the perfect vehicle to meet our needs and budget. The pricing, negotiation and associated discussions were fair, transpearant and always respectful. I'm sure there are other great folks there too, but my recommendation would be to FIND LUIS CUEVA! Ibrahim in the finance department was also fantastic and an invaluable part of the team. He guided us through the process with great knowledge and professionalism to ensure that we made the right finance selection for our family. He really worked hard and late to get us the best rate and terms available. Another fine gentleman. I must say that "my team" at Kendall Lakes Auto Mall" made the car buying experience a truly enjoyable one. I would absolutely recommend them to anyone with complete confidence. A special THANK YOU to Luis and Ibrahim in finance!!

ebermudez

17 de nov. de 2013

Rolando Villanueva was excellent. He is friendly, kind and professional. He was extremely helpful during our trade from our 2012 camaro to our 2014 camaro.

J.Diaz

7 de nov. de 2013

I Juan Diaz highly recommend the MLA team this is my 6th purchase. Thanks to the hole team and FRED SENRA !!!!!!! J.Diaz

dleoncabral

7 de nov. de 2013

I wanted to buy Mitsubishi Evolution X GSR white from Coconut Creek mitsubishi dealership and was contacted by Miami Lakes auto mall to come see them first. They offered competitive prices, so I agreed because Victor the sales director called me and said they would be aggressive on their negotiation. I had explained it would take me 2hrs to drive there and would have to make it quick and simple.I get there, it took me 2hrs before I could get an appraisal on my trade in. When they come back with my appraisal, they offered $8,000 for a 2008 mitsubishi lancer evolution. Are you kidding me? I know what my car is worth I just told you over the phone that I was negotiating with another dealer. And even if I didn't, I could probably rip of the interior of my vehicle and make more than $8000 just on parts! So, I go to a dealer to buy the same car I already have, and they tell me that in 5 years its not even worth 20% of its original value?Great job on selling, you are doing an excellent job.I was so offended by this that I had to walk out of the dealer with the most disappointed face I have always felt. I call the other dealer in coconut creek and they already sold the Evo that they had quoted me on. Anyways, Joseph was a very kind sales man and my offense wasn't by him, it was by the dealer ship it self trying to rip me off even when I drove 2hrs to buy a $35,000 vehicle.Now I have no car close to my area, and 4hrs wasted of driving just to end in a huge LIE.

RubenLopez

5 de nov. de 2013

I came here because our 2012 Mitsubishi Outlander had been involved in an accident and was a total loss. I needed desperately a new car and wasn't ready to put another $5,000 down again in 14 months after that lease. DJ and Tom helped to the process; with $700 down I was able to get a new 2014 model with exceptional monthly payments. In less than 3 hours I had a new car. No hassles, lo pressure, just honest advice and desire to help. Thank you guys, proud to have bought my 5th Mitsubishi with you!

L VALDES

3 de nov. de 2013

I just bought a new truck with the help of all the staff. I was very pleased with the service, the patience of everybody in all departments .I highly recommend Miami Lakes Auto Mall and the service of my salesman Belquimedes Cruz, THE BEST!!!!!! L VALDES

MaurenGomez

3 de nov. de 2013

I just bought a new truck with the help of all the staff. I was very pleased with the service, the patience of everybody in all departments to make me happy and work with my needs. I highly recommend Miami Lakes Auto Mall and the service of my salesman Belquimedes Cruz, THE BEST!!!!!! L Valdes

VMA

24 de oct. de 2013

I would recommend this dealership as long as Antonius Kyne is a part of their team. He was very welcoming and friendly from the very beginning. His service was exceptional. I had visited the Automall a few times and when I met him, I knew he was the one that I needed to get the job done. He is very polite, courteous, and a great listener. I let him know the cars I was considering and what was most important to me in a vehicle. He surpassed my expectation as a car sales professional. I not only walked away with a better car than the ones I was considering, I plan to send my friends and loved ones to him. He's the go-to man, the most integral car salesman I have ever met. He's located in the Kia part of the Automall, but as he got me a Mitsubishi, he can get you into the car you desire and it doesn't necessarily have to be a Kia, there's a very wide selection in the Automall. Just remember to ask for Antonius "Tony" Kyne and he'll get the job done. Contact him by email at antonius.kyneatmiamilakesautomall.com and ask to be transferred to speak to Tony Kyne at (305)558-1400.

Proverbs31

24 de oct. de 2013

Antonius Kyne is the most integral car salesmen I have ever met. His quality of service was exceptional, best I've ever experienced. He showed me all of my options and compared them, He listened to what I looked for in a vehicle and surpassed my expectations. He was very friendly, courteous, respectful and sociable. He is found in the Kia dealership, there was something special about him when I came with my friends a few months ago so they could get their Kia but they had another dealer, I had to have him take care of my car process even though I was not purchasing a Kia, it was a very great decision! Antonius aka Tony is the person to contact about all your car-buyer needs. Contact him through his email at antonius.kyneatmiamilakesautomall.com or call and ask to be transferred to Antonius Kyne at 305-558-1400 (make sure you mention his nickname Tony because there's someone name Antonio there too).

vtglory

15 de oct. de 2013

Everyone that I encountered during my purchase there were very friendly, attentive and professional. They had an answer for all my questions. Overall it was a great experience!

Carlos A.

7 de oct. de 2013

It was a good experience buying a new Chrysler 300 the salesman was very helpfull along with the rest of the staff.

CarltonFleurigene

26 de sep. de 2013

this is unbelievable. never in all my days of going car shopping and driving around looking for a great deal have i en counted such a helpful, knowledgeable and TRUSTWORTHY sales accociate. i met Mr Wiggins when i was just in the preliminary stages of car shopping and i had a guard up as long as the great wall of china. He approached me with a cool and calm demeanor and had a "no pressure " attitude. I work in the business of customer service at its finest and i feel that he was a friend of mine with the actions he took towards me. After talking about what cars i liked, i ended up buying a brand new car of my dreams and i felt no pressure doing so. it was on my own terms. Thank you so much Thomas, i will refer you to all my friends and family!!

phpeta

26 de sep. de 2013

I recently Purchased a new car at the Miami Lakes Automall. I had a great experience during the buying process. My salesman was Mr. Luis Guedez. I was looking around the parking lot when he came over and greeted me. He was taking care of something and stopped to acknowledge me and offered his assistance. He was courteous, friendly, knowledgeable, and displayed a great deal of professionalism. This was a stress free endeavor. The negotiation took a couple of days because I had two choices. We came to a meeting of the minds and settled on a very good price. I am very satisfied with my car and the service that I received from all the staff members who aided in closing this deal.Thank you very much Mr. Luis for your excellent customer experience. I will certainly keep in mind Miami Lakes Automall for future purchases.

Niurys

25 de sep. de 2013

Best place ever! They really try to work with you and keep you happy. The seller Francisco Fuentes was a total sweetheart I would truly recommend this place.

Susan Wante

19 de sep. de 2013

I was in search of my dream car Dodge Avenger and i was so picky that i have limited funds. I did lot of surfing and posted threads in forum to find a better Used Car Dealer in florida. I landed on a webpage that says miamilakesautomall.com and i started looking for vehicles that fits my budget. I tried to filter vehicles based on pricing through their Inventory search option, to my surprise i was excited to see my dream car Dodge Avenger available for the price i am willing to pay. Right away i ringed them and scheduled a test drive. The next day I visited their dealership outlet in Miami, one of their staff Wiggins attended me and arranged for a test drive. I was happy with the way the car moved and looked perfect. I showed my interest on buying the car. Wiggins was around me and assisted me on everything. It was a fair deal, quick and easy transaction. I would recommend them for any one who is looking for a Used Car Dealer in Miami.

JuanSr

15 de sep. de 2013

Staff was very friendly, helpful and knowledgeable. I would say they went out of their way to assist. Best deal, compared to other dealers, I could not ask for more. Excellent service and what they offered was way more than I expected.

Enrique

12 de sep. de 2013

Easy to buy a car or truck, but if you are try to get a part from this place. good luck. Worse service over the phone, if you lucky they will answer the phone..

Rachel Miller

5 de sep. de 2013

I like to thank the staff at Kia for making my dreams come true. In particular I'd like to thank Mr. Andre Logan for his exceptional customer service, there was nothing he was not willing to do to ensure that I was able to drive away in the car my dreams. Thank you Kia Family. Rachel Miller

JR

28 de ago. de 2013

I have just purchased a Kia Soul and the process was great. Our Salesman Luis Guedez was excellent. He was patient and took the time to answer all of our questions until we were satisfied and closed the deal. He was through in this explanation and demonstration of al the features of the car. Good job Luis!

Marta De Armas

27 de ago. de 2013

This is the first time that I see a Dealer with these attentions. The staff was friendly, informative, and extremely helpful during the entire process. I would highly recommend this dealership to both friends and family. Luis Guedez, Charlis and George from KIA were helping during the buying process. Now, I have my new 2013 Optima KIA and I am very happy and grateful with these excellent staff. Extraordinario trato nunca antes visto. KIA en Miami Lakes AutoMall es el lugar para comprar tu nuevo auto. No me lo vas a creer hasta que no vayas alli.

Jorge Namerow

25 de ago. de 2013

The Kia dealership in the Auto Mall is located very close to home, so we decided to try to purchase there. The sales person Andre Logan was unbelievably helpful and worked everything out to our very grateful satisfaction. The kia Optima is a beautiful car and drives great, thanks again Andre!!! Jorge Namerow

newtahoe1

25 de ago. de 2013

My team of Luis Cuevas and Rudy Guzman worked hard to find the vehicle I wanted at the price I could pay. They worked hard and it paid off for all of us.

EmelyRojas

23 de ago. de 2013

Like to play cat and mouse. They give a very attractive price over the internet only to have its appeal decrease as I am diverted to different managers.I am told my new car will be flat bedded, to later be told its will be drivenI am told that the price includes options A, B and C; to later be told if I want said options I will have to pay extra for them.The best part when management is rectified of what was promised and stated, phone gets disconnectedFew year back worked an incredible price on a vehicle and on the delivery day was told that said vehicle was sold.Would not recommend since they are not Genuine.

JHART

20 de ago. de 2013

KENNY LYONS WAS OUR SALESPERSON. HE WAS PROFESSIONAL, POLITE AND ANSWERED ALL OF OUR QUESTIONS TO OUR SATISFACTION

bmoooe

11 de ago. de 2013

Mr. Galindo very helpful able to get the job done quickly and efficient. If you need a Certified Sales Pro. It's Mr.Geo. Galindo .

Thancock72

21 de jul. de 2013

Samantha was absoluteley awesome! Extremely professional and personal at the same time. She understood our every need, was superfluous, and she deserves nothing less than a superb rating.

TraceyWashington1

21 de jul. de 2013

I decided that it was time to purchase a new car, and after seeing several sporty Kia Optimas pass me by on the roadway, I decided to check it out. After some research, I had a few concerns about steering issues because I read reviews which included gripes about the Kia Optima pulling one way or another. I first contacted a Kia dealer in Broward, but after seeing horrible online reviews, I changed my mind about going there. Then I saw that the reviews for Miami Lakes Auto Mall were stellar, and there were several reviews for Antonius Kyne which were excellent. I called the store and emailed him also, and he immediately called me back. We discussed my concern about the car, and unlike some of the reviews that I read about the explanation given at other dealerships around the country about the Kia's steering (there's a break in period, etc), Toni was very honest in explaining the issue. I made an appointment to meet with him the next morning.When I arrived at Kia, he was there and we got right down to business. He is the most honest car salesman that I have ever dealt with. There was no haggling or pressure involved. He was very cool and friendly and made me feel at home. It was almost like hanging out with an old friend. I appreciate the fact that he was very helpful with me and it was all about what I wanted, not just about selling the car. In the end, I left the dealer with the car that I wanted and I am very satisfied. The reviews about him were absolutely true. He is a great guy, an awesome salesmen, and he is clearly about making the customer experience a pleasant one. So if you are in the market for a new car, Antonius Kyne will get you right. Email him at Antonius.Kyneatmiamilakesautomall.com.

Daniel

20 de jul. de 2013

Excelent customer service specially Luis R. Guedez certified Sales Professional and the others who helped me.

Lancer2014

15 de jul. de 2013

As a first time car buyer, I was a bit hesitant to approach a car dealership. I prepared and did research over a couple of days, narrowing down my choices. I chose Miami Lakes Auto Mall over other Mitsubishi dealers based on two things: 1) availability of vehicle I wanted and 2) reviews. There is another Mitsubishi dealership closer to my house but my family had a terrible experience there and did not want to go through the same ordeal. At Miami Lakes Auto Mall, the staff was very friendly and accommodating. Each question I had, they were ready to answer. Alejandro was great in listening to what I wanted and never attempted to sell me extras that I didn't need. I felt extremely comfortable and would recommend Alejandro and his staff to friends and family that want a great service in a friendly environment!! (I love my new car!)

T Michael

14 de jul. de 2013

My wife and I just bought a 04 Pacifica with only 51,000 mileage on it!!! It was in an excellent condition and the price was GREAT. The Salesman "Rolando Villanueva" made it easy for us, he was straight forward, very responsive, very professional, very nice, and a real customer oriented person. We've learned that he's been there since 1987. He was a great person to deal with. We liked our new car but not as much as we liked dealing with that dealership especially with Roly. The drive from Estero to Miamai Lakes really worth it.. We will sure buy our next car from them, and we will ask for ROLY :)

MikeRaf

2 de jul. de 2013

Excellent is the best word to describe this dealership. The staff was friendly, informative, and extremely helpful during the entire process. I would highly recommend this dealership to both friends and family.

Miami Lakes Fan

1 de jul. de 2013

I purchased a 2013 Silverado. The transaction was hassle free, the environment and treatment always remained positive and non-threating. I will be back to replace my vehicle here!

mikerafael

1 de jul. de 2013

Excellent is the best word to describe this dealership. The staff was friendly, informative, and extremely helpful during the entire process. I would highly recommend this dealership to both friends and family.

ArmandoG

30 de jun. de 2013

By far the best experience when buying a car. Very friendly and helpful environment.

Gperd002

29 de jun. de 2013

This dealer has been the best experience I have had when it comes to getting a car. The staff was awesome and they offered me a deal that I could not refuse! They care more about their customers than their own profit. I would definitely go back and get my next car at this dealership!!!!!

Renbecca

24 de jun. de 2013

They played games with pricing. First price was considerably lower than final price.

miami lake aouto mall

20 de jun. de 2013

a true prof---thomas wiggins need a car thats mr wiggins///

snk1200

19 de jun. de 2013

best that best that's mr Thomas wigging a true professional .............thank you a great deal out lander 20014 ....Jaime d .hope to see next time .........................

08141942

17 de jun. de 2013

ANTONIUS KYNE IS EXCELLENT SALES MAN, HE HAS GOOD CUSTOMER SERVICE, HE DID NOT GIVE YOU HARD TIME, FRIENDLY,AND HE KNOWS HOW TO SALE.