Rachel Dekman

26 de sep. de 2021

I had a great experience at the location. I could not recommend Quinton enough. I ended up needing to order my car and throughout the entire process Quinton made sure to always keep me in the loop. I was never left wondering. Any question that I had I was able to text him at any time and he would always respond promptly. He cares for his clients and it's seen when he builds connections and a relationship. When it came down to pick up my new car, Quinton was there on his day off guiding me through the process and staying after hours to make sure I was good to go. He is an outgoing and kind person, if you get a chance to work with him I recommend it! As for this Bellevue location, I have no bone to pick. They are pretty efficient and facilities are clean. The service department and I have had slight run ins, but nothing overly concerning (I've been a part of the Suburu family for 3 years). I definitely recommend this location over the others.

Jill P

5 de sep. de 2021

Kai was our salesman. Friendly, intelligent, worked hard for us to keep us satisfied with our trade-in numbers. We were one of the lucky ones that walked in on that perfect day to find only one 2021 Crosstrek unspoken for. Kai grabbed it for us, waited only 3 days to drive away the most perfect car. Kai, may you have more people like us that bring you great reviews and wish you lots of sales success, you deserve it! J & K

Ryan Webb

30 de jul. de 2021

This place gets it done. I was a first time buyer and they had ever person on hand trying to get me this deal. And when I say everyone, I mean everyone. They got me a killer deal on a car. I didn't even negotiate and they took down the price to fit my needs. I worked with Jeremy and he was amazing. So amazing that I recommended a co worker to go and look at cars there. The entire team treated me like family and were attentive to every detail. And I mean every detail.

Michella Pagliaro

18 de ago. de 2021

I purchased my 2019 Outback Subaru with this dealership back in July 2021. I had my first service done with the Service Department for the first time this past week, which I can say was the worst car service I have ever received. The day I brought my car in, the Rep I was working with called me around noon and left a voicemail to say they still didn't know what was wrong with my vehicle and that they probably would need to keep the car till the end of the week. In this voicemail there was no mention of a loaner car or what my options were to cover for the fact that I would be without a car for a week. I called back and left a voicemail asking what my options were and when I should return that day. After not hearing back from the Rep and having no response to my calls for the next 4 hours, I spoke with the receptionist who said to come in before they close so I could speak to the Rep about getting a loaner. That same week, on Friday, I received a call from the Rep saying they found the issue and it was the Fuse box that caused my tail lights not to work but the part wouldn't come in until the following Tuesday. On Monday I received the call that my car was ready for pick up (which I was pleased it was done earlier). When I picked up the car, I hadn't noticed that in the trunk of my car everything was still disassembled, parts all over the trunk, and part of the plastic was damaged where it was removed. It wasn't until the next morning when I opened the trunk when I noticed this. I called the service center and was told to bring my car back that day. Many concerns with how my experience went but the main ones are: 1) it is clear they are understaffed and unable to provide safe and good quality service to their customers and 2) If that is what the back of my trunk looked like, what is to say there wouldn't be parts missing internally of the car? I can honestly say I did not feel comfortable leaving with my car and hesitate to go back there again in fear this quality of service would happen again. I want to provide this review in hopes that the GM for this location and Subaru Company will provide the proper support and staffing that's needed at this location. It is clear the staff are not able to deliver safely if the demand at that location is too high.

La'Kesha Manning

21 de sep. de 2021

Never get your car serviced at this location. I brought my car in for a recall and left with a broken touch screen. The manager told me they don’t check touch screens after they unplug the battery even though they know sometimes touch screen don’t work after you remove the battery.