Unsatisfactory

5 de oct. de 2016

BOUGHT USED TRUCK FORD F 150 06 HAD SERVICE IN PRICE NEGOTIATING. TRUCK STAYED AT SERVICE GARAGE FOR ONE WEEK. BEFORE IT WAS STARTED NO RETURN CALLS. WAS TO BE SERVICED SERPITINE. BELT. AND SPARK PLUGS. AND CHECK FLUIDS OIL WAS NOT ADDED WHICH WAS LOW ASKED FOR OLD PLUGS AND WSS TOLD ACCIDENTLY THREW THEM OUT. WERE THEY EVEN CHANGED?????????????? IF YOU WANT BAD SERVICE I WOULD. RECOMMEND. MIKE BASS FORD NICE GUYS IN DEALER DEPT.

Reinaldo Robles

1 de oct. de 2016

The "check engine" warning light was coming on every once in a while and I took the vehicle in to be looked at.they fixed the problem quickly and I was not charged for the repair was covered in the warranty.

Patricia Martinez

29 de sep. de 2016

Car was fixed in a timely manner and everyone was friendly

Albert Crausaz

22 de sep. de 2016

Kevin, your service writer, went through and checked all the service bulletins for my car while it was in being serviced for a TCM issue that was under warranty. Found that here was also a warning for the DCT and ran it through a battery of tests to verify that it was not performing properly. He informed me of the issue, ordered the parts (they were 10 week backordered) and called me as soon as the parts arrived. I never had to follow up or double check on anything. He did a fantastic job.

Frederick Haskiell

15 de sep. de 2016

I will certainly recommend to family or friends. salesman was great. I'll buy my next truck from mike bass.

Donna Tyo

13 de sep. de 2016

Great service at Bass Mazda Dealership. Friendly staff and I was on my way within the hour promised.

rick

10 de sep. de 2016

tried to purchased a pre-cert eco boost mustang, but Mike Bass could not secure a loan, 1 week later I did myself and bought a brand new Eco Boost premium Mustang, overall they missed the mark but not really a bad experience

Sarah Mohler

7 de sep. de 2016

The service took longer than estimated, but I know that can't be helped in most cases.The guy at the service counter humored me by writing my car's name on the paperwork, which always makes me smile. It's a small gesture that I always notice and that amplifies the impression of friendliness I have when I go into the service center.

Patti Bufogle

30 de ago. de 2016

EXCELLENT SERVICE! Car war ready and working well.Should add a free car wash. That would be nice.

PK

27 de ago. de 2016

Very professional and fast service. Would definitely recommend to anyone with a Mazda vehicle.

Veda B

18 de ago. de 2016

Yesterday, I had the privilege of being a first time customer at MBF. To call it an awesome experience of a lifetime, is an understatement. Jeff was my salesman, who was VERY informed on all of the used cars that I inquired about. To date - I have NEVER experienced a salesperson and honest dealings at the same time. Jeff was professional, informed and kind! WOW! MBF Consider me a lifetime customer who plans to tell my friends and family where to shop for car! The Financial team is working for me for my next purchase and good expectations are already in place. THANK YOU MBF staff, for an awesome sales experience.

Ronald Bier

15 de ago. de 2016

Great service and always a good price - thanks - I love my 2012 Escape.

Richard Horn

13 de ago. de 2016

simple oil change and tire rotation. it was what i expected no more no less. all around satisfied

Linda Lynch

4 de ago. de 2016

Great service, as always! Thank you. Please make this a shorter comment requirement because people are busy and the length of time required to write more will keep them from responding. I'm busy!!

Debbie Czapp

3 de ago. de 2016

This is the first time I have come to a dealership that I feel I can trust the guys working on my car.. I have been taken advantage of several times before... Once with Liberty Ford in Vermilion and another time at a Chevy dealership in St. Clairsville, Ohio. Thank you for hiring honest men.

Charles Billingsley

1 de ago. de 2016

always great service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jbox

23 de jul. de 2016

Nightmare!!!!! I went to the dealership to inform them my title paperwork was in my co-signers name, my temp tag was expired,and they assured me it was ok. I got a ticket tonight for what Mike Bass told me was a non issue! All you will get is excuses that the title clerk is out and that everything will be ok. Good car buying experience gone bad when I needed help.

Lindell Bonney

19 de jul. de 2016

The Quick Service took care of my F150 after what I thought the normal service day. Thanks.

Sarah Zehe

15 de jul. de 2016

I love having my car serviced there. I mentioned that my brake pads were making noise so while they did my 40,000 mile check, the checked my brakes. I appreciate how they came out and explain what they needed to do and why. I didn't feel pressured to get it done that day but I had them repaired there. Everything was done correctly and the prices are very reasonable.

Robert Powers

15 de jul. de 2016

The price quoted is what I paid....the workmanship was perfect...no complaints

Sheryl Greenleaf

13 de jul. de 2016

Friendly, knowledgeable and professional when handling customers. Chris is great!

Peter Kolb

29 de jun. de 2016

Repairs done within a reasonable time. Great job!!

John Lehlbach

24 de jun. de 2016

All went very well great maintenance team did a great job in a very timely fashion

Steve Stelmarski

24 de jun. de 2016

Everything went fine. Dealership communicated when they were having issues.

David Kastl

20 de jun. de 2016

Took a while to get my truck fixed but the outcome was worth the wait. Thanks!

Maryann Manning

20 de jun. de 2016

Mazda staff is courteous, professional and knowledgeable.

bruce weitz

20 de jun. de 2016

2011 mazda rx8service was excellentgreat staff, I miss Kevin.It would be nice to have a car wash after service is done.

Gary Cooper

14 de jun. de 2016

The service was excellent, Tony, was very knowledgeable, friendly and got us back on the road very quickly. I will be back again . I tell my friends and family about my experience.

Don Killinger

13 de jun. de 2016

Very dependable and customer oriented. Return every time an oil change/check up is needed.

Charlie

13 de jun. de 2016

We recently purchased a new vehicle from this dealership and the buying experience was horrible. The salesman was rude and so does the sales manager. I wonder why they are still in business if that's how they treat all their customers. I will not be coming back.

Chris Bereznay

13 de jun. de 2016

I was in and out within thirty-five minutes. Perfect wait time.

Nancy

10 de jun. de 2016

At my previous visit for a recall I was told it passed but I was having trouble ever since it was checked for the recall. At the time I was told at that initial time if the part failed in the future that I would have to pay for the failed part. I was very relieved, when I had to take it back for the recall part, when the gentleman came out to tell me that it was all taken care of (I did not have to pay for this recall like I was previously told).

Lars Traner

2 de jun. de 2016

Vehicle serviced was a Mazda CX7.Staff was helpful and courteous. Service tech spoke too fast over the phone and was hard to understand.

Mary Mann

30 de may. de 2016

I really enjoyed my experience - Quick and easy service like always :)

Kathryn Keefer

26 de may. de 2016

First oil change for this 2016 Mazda CX-5. I wish you had Saturday service hours as I took a vacation day to get this service done.

Rose

26 de may. de 2016

If you are looking for a used car, you need to visit the sales staff at Mike Bass Ford. Regardless of your situation, they treat you with respect and work very hard to get you into a vehicle. I was on the verge of being without transportation. The car I had was 17 years old and something was going wrong nearly every month. I was having trouble saving for another car because I kept having to spend money on the old one to keep it running. I told them what I had to work with and they got me into a car that fit into my budget. I have had the car for a week now and am extremely happy with it.

Dhonna Hall

26 de may. de 2016

took care of extended warranty as soon as they could (2days)

Kathy Ortiz

19 de may. de 2016

It was good. However the labor costly.Recommend customer loyalty incentives.

Mary

19 de may. de 2016

My car couldn't have broken down at a worse time. Margie walked me through the process of applying for the Ford Service credit card, which was about FOUR MINUTES from the time she handed me the application! They found and fixed a new problem with my car, but of course, the problem that required the tow in did not act up in front of them...or since!! A couple of months later, I called in with another problem. That's when Terry taught me that the Quick Lane does WAY MORE than oil changes!! I never knew the extent of service that could be performed in the Quick Lane! As my car is over a decade old, this problem turned out to be more serious than I expected. Jordan got me in a loaner so I wouldn't miss another day of work, and lastly, THANK YOU, RON for fixing my car!! You saved my life...I'm sure of it!! I haven't felt so safe in my car in a very long time!!

James Miraldi

17 de may. de 2016

People were polite and the work was done on time and done properly. Thanks, Jim Miraldi

Lois Hunsucker

15 de may. de 2016

Everyone from the service man at his desk, to talking with the new car salesman. to the young mechanic attitudes, personalities, so very helpful. In all my years of service from many different car dealers...your's is bar far the best ever. Thank you to everyone that I came in contact with during my visit to have my car serviced. Lois Hunsucker

Deborah Turner

14 de may. de 2016

I needed a back brake bulb replaced and they did it quickly without any fuss and it was covered by my warranty.

Timothy Mcintyre

10 de may. de 2016

Not much to tell. Wanted to have a routine check-up (even though the mileage was very low). Had the oil changed and the tires rotated. Also, the rear seat pass-thru latch to the truck did not relic after use. All taken care of in a prompt, friendly manner.

Janet Lemmo

10 de may. de 2016

Mike Bass makes leasing a car an easy experience. One stop and the car was ours. This is about the eighth vehicle we have bought or leased.

Katherine Melott

10 de may. de 2016

came in for recall on airbag. Everyone was pleasant and helpful, the work was done in stated time.

Deborah Orr

10 de may. de 2016

Repair looks great....................................................................................................................

Happy used truck owner

10 de may. de 2016

Dave in used cars was my salesman. He was excellent to work with. To sum it up, everything I was promised was done and then some. I had lost faith in dealerships until I went to these guys. I couldn't believe my positive experience. Thank you Dave and all who had a part in getting my 2001 Ford Ranger. Your price you were willing to take was sensible and the experience was wonderful. All I can figure out is you know how to buy cars which then allows the customer to negotiate a great deal.. Plus you are no pressure. That is so nice. I have already recommended you to a friend. I will be back. P.S. I had to order some parts and the parts guys were very friendly and helpful. They even were willing to give instructions on how to put the parts on. Wow! When I couldn't figure it out Dave G. went beyond what he had to and got them put on for me. Wow and Wow again!

Joshua Smith

7 de may. de 2016

It went well. The whole process went quickly and smoothly. No complaints.

Julianne Cantrell

6 de may. de 2016

The service technicians were very helpful. They looked at the seat of the car to see if they noticed anything rubbing or out of order.

Robert Barker

3 de may. de 2016

I did not have a service appointment but was in and out very quickly. Staff was professional, helpful and friendly. Bob Barker

Michael Nejadfard

3 de may. de 2016

I bought my cx-9 from bass mazda back in 2013 and always toock my car to them for any kinde issues,which were not to many.the only suggestion i have is that i think bass mazda need a receptionist in sevice department.getting through to make an appointment is not easy.thanks

Pete K

2 de may. de 2016

I was shown what needed to be repaired and was kept informed of the progress on my vehicle. The work was completed in the time span verbally given to me. Excellent service!

Karyn Boey

2 de may. de 2016

I bought a 2014 Ford Focus Titanium, and RYAN & ZACK were EXTREMELY HELPFUL concerning my car, and all my questions!!

Harry Pilson

30 de abr. de 2016

Great experience!!! Will recommend this Dealership for Sales and Service anytime!!!

Mary Mcdonald

29 de abr. de 2016

I was satisfied with mike bass service department I love my escape it's my 2 me one and in future I want another but I was upset because my heater was fixed under warranty and now broke again and to find out it could have been prevented if the first time all items that i had done this time it would not have broke again nor was I informed it could happen again when the first time I had it fixed but over all I'm satisfied with the service department this is my 3 rd care I bought at mike bass ford

Joan Buchkovich

29 de abr. de 2016

Staff was very friendly and helpful. I had a recall item fixed and had the brakes repaired on my CX9.

Ken Gessner

27 de abr. de 2016

2009 Ford EdgeGas tank recall and same day service was great!!Staff was very helpful!!

Matthew Szymanowski

25 de abr. de 2016

This is my 2nd consecutive routine maintenance service at Mike Bass Ford and they have done a great job back-to-back! They've gotten my vehicle in & out of service in less than an hour. They do a great job - highly recommend!!!

David Velez

13 de abr. de 2016

very professional they did everything they can to make the purchase possible

Kathy Hungerman

11 de abr. de 2016

I took my new Mazda into for a recall and the job was finished in a timely fashion. Thank you!!!

Brett Addington

11 de abr. de 2016

Came in for an oil change and the guys did it in an excellent time. Didn't take them long at all. Probably cause there was no one there. Also didn't push any extra services on me probably cause they know I do my own work and know when something is wrong.

Daniel J. Perry

4 de abr. de 2016

I had new tires put on my 2002 Lexus ES 300. I'm glad Evan McFarland called back and asked why I am buying new tires because they have a lot of tread left. I said they all had flat spots from the previous owner letting it sit for a long time and were more than 7 years old. I love the ride now, just like a new car. Glad for the recommendation of 4 wheel alignment and road hazard. Please thank Anthony Ridenour too! Yours, Dan.

Douglas Bowen

2 de abr. de 2016

Everything was performed as quoted. So far all is repaired and my car is running fine. I have been very satisfied with my service from your dealership over the the past 12 years that I have dealt with you.

Lorraine Liles

1 de abr. de 2016

They had to replace my clutch and it was done efficiently and I was given a rental car. Very friendly.

Karen Darmos

28 de mar. de 2016

OVERALL GOOD. I DID TELL THEM I THOUGHT BRAKE FLUID WAS DOWN A LITTLE. IT STILL LOOKED DOWN A LITTLE BUT THEY SAID NOTHING WAS WRONG

Lisa Stewart

28 de mar. de 2016

I was out of town and this facility was close to where I was staying, literally right across the street. So convenient,Yes! Friendly, Yes! Quick service, Yes! Thanks for helping me out and not charging me an arm and leg.

Robert Miner

28 de mar. de 2016

Everyone was really nice and I didn't have to wait long at all.

Mike

27 de mar. de 2016

Avoid this dealership at all costs. Tried tacking 500$ VIN etching onto car. Then failed to deliver on promise on oil changes. If you do make the poor decision of buying from this 1-star dealer get any promise in writing. They will not honor their word!!

Steven Bacsi

21 de mar. de 2016

Tony at quicklane did a great job getting me in and out knowing that I was chrunched for time.Great job !

Matthew Szymanowski

21 de mar. de 2016

Great job servicing my 2016 Ford Explorer. Very efficient. In & out!

David Fate

21 de mar. de 2016

they found the problem and fixed it! Much appreciated!

Edye Buchanan

21 de mar. de 2016

No problems with oil change on my Subaru. Service was very fast considering it was a Saturday afternoon. Technicians were very polite.

Leigh Irvin

21 de mar. de 2016

The staff was extremely helpful Ryan (inservice) fixed the problem

Estherene Tomer

21 de mar. de 2016

tHE YOUNG MAN THAT HELPED ME WAS VERY PLEASANT and very helpful. I went there to have the oil changed because I had a coupon. I inquired about tires and he said he would check on it and he did. gave me a better deal then what another place was going to give me. very pleased with the products and service.

Scott Walters

21 de mar. de 2016

Staff was informative, efficient and knowledgeable about the F150 I purchased. Very pleased with the entire experience. Will continue to work with the sales and service pros at Mike Bass.

Carol Snider

21 de mar. de 2016

My father always told me that Mike Bass was the place to go to buy cars and to have all my maintenance done. I have nothing but awesome things to say about your establishment. I moved away from Lorain county 30 years ago and still continue to drive the hour drive because of your sales and service. Kudows to all...

Jaydog74

10 de mar. de 2016

Took my Ford Expedition in for a check engine light , engine is losing power and sputtering. A week later they say they got 4 codes but can't get it to repeat. They want you to pay for diagnostics just to have to bring it back . I will stay far away from this place, they don't return phone calls. If you buy a car from there take it somewhere else for service!

Michael Majercak

19 de feb. de 2016

We first bought a 2013 Mazda 3 after researching different cars. Within the next year or so, we bought two more Mazda's, all from Mike Bass Mazda. From the sales people to the service department, everything has been A+, and we couldn't be happier. I actually don't mind going for oil changes anymore because the service department is so nice & the people so friendly & honest.

Robert Smith

19 de feb. de 2016

service was great, truck was ready in the time i was told would be.staff was very concerned and helpful. 2015 F-150

Eva Gebura

16 de feb. de 2016

The Gentlemen that waited on me was great ! and was very helpful and took care of me in a timely matter and the Facilities were good

Dwayne Lewis

14 de feb. de 2016

Was in and out with an oil change and no hassle about the tires that I told them were getting replaced.

Jerry Vogel

8 de feb. de 2016

Everyone was very helpful. The brand new vehicle I bought wasn't as clean inside as I would have liked but overall I enjoyed the experience.

Stefanie Titterington

8 de feb. de 2016

Cx-5, service was quick. Waiting room clean. Snacks and drinks available

Gilbert Ach

5 de feb. de 2016

the staff very helpful been coming here for years plus your parts dept. is also very friendly, been there also.

Clifford Schreiber

31 de ene. de 2016

Great service, Easy and a pleasant -well worth the trip

Jim Wiegand

28 de ene. de 2016

Helpful staff, got me fixed up and back on the road with minimal down time.

Jane Spinney

26 de ene. de 2016

I really love dealing with Mike Bass Mazda. I always get treated great and can always get in when needed. They always recommend what is need if anything. I usually get oil changes but say if brakes are needed they let me know. I always take my car there for service and I would definitely buy another car from them.

Donald DiDomenico

25 de ene. de 2016

The only thing that would have made the process more pleasurable would be to have had the car washed after service. Some dealership do this.

Mark Wilson

20 de ene. de 2016

This was by far the best time I ever had buying a car. Adam was super and did everything possible to make this an excellent experience. I bought a 2016 Mustang eco-boost and I'm absolutely loving it. Thanks Adam.

Rosella Howat

18 de ene. de 2016

The experience we had with the lease of the 2013 Escape was good. When we took it in to be serviced, we chose to have the tires rotated every other oil change and the service dept. was always friendly, prompt and helpful. However, at the end of our lease the cost to purchase the Escape was too high and didn't feel as a good lease customer, the price was fair. And to lease a new Escape, a $60 dollar increase over the 2013 lease price, was out of our price range. Bill Wasem was our salesman and he was great to work with. We bought our Windstar van from him in 2000.

bw

18 de ene. de 2016

It has been a few days, everything seems to be fine after warranty replacement of brake booster.

Luz Fallon

15 de ene. de 2016

Your staff is always courteous and since I have bought three vehicles from you and always have them serviced by your dealership. I have no issues. I come back all the time!

Tom Wargo

14 de ene. de 2016

As a long time customer of Mike Bass Ford, my experiences with the service area have been good. However, your waiting area, where the coffee and vending machines are, needs a serious update!The coffee machine has been there for a long time, probably 20 years. Half the time it does not work, and when it does work...the coffee is terrible tasting! I've been to other dealerships (take my wife's car to Liberty Ford to get serviced), and they have free coffee there that really tastes like a good cup of coffee. When I get to Mike Bass, it's almost always an early appointment, and would really like to have a decent cup of coffee, and a more welcoming area to wait in. Not asking for free coffee....but something needs to be done to update the vending area. I've mentioned this in other surveys in the past, but nothing changes. I guess it's not important to you. Overall, really appreciate the service and sales departments at Mike Bass Ford, but this is one "perk" that you need to update. I've been to other dealerships, and yours is the worst (in the vending/coffee area) that I've run across.

Christine Sarvas

14 de ene. de 2016

Vehicle serviced was a 2010 Mazda 5. You installed a remote start. Service went well, but due to communication issues with Mazda, it took an extra day. Your service department kept us current with the issue.

Jim Mcfarland

13 de ene. de 2016

Friendly and knowledgeable staff. Appreciate the once over on the Windstar to make sure other areas were 'winter" ready.

Barbara Michelich

10 de ene. de 2016

2016 escape. service was great. second time leased through same salesperson.

Mary Groff

10 de ene. de 2016

Service was good, even though we had an 11:00 appointment, they did not take back my car until 11:30

Cathleen Graf

8 de ene. de 2016

I brought my Mazda 5 in because the check engine light was on. Also a headlight had burned out. The inspection found a problem with the suspension from a curb I had run over. The service was accomplished the day that I brought the car in. It was handled cheerfully and thoroughly. When I picked up the car later, I found that not only had the car been washed, but the interior (very full of crumbs from our grandchildren) had been cleaned as well. That is superior service.

Teresa Hurst

2 de ene. de 2016

Be sure there are plenty of cars are available at time of loaning one while repairs are being done.

Gerald Fitch

29 de dic. de 2015

Overall I think the body shop did a very good job. I was a tiny bit disappointed when I asked Angie when she called if all of the lights were working etc. When I got there to pick up my car, I went outside, tried all of the lights, the turn signal etc. One of the left front fender amber lights was not working. Brian took it in and had them fix/change it, so it didn't take long. It was raining the day I picked up the car, and basically the weather has not been great since then, but from what I can tell the paint matched up well and they did a good job. Love my Mustang and felt bad when we hit the deer. But now she looks real good again.

Cassandra Cataldo

26 de dic. de 2015

Kevin and Evan are super great and are very customer service oriented.

Ronald Bier

24 de dic. de 2015

Fantastic work as always - great advice on upcoming service (front brakes). I appreciate the professionalism - other places would just say 'you need knew breaks' - instead, the mechanic said that I have 4 mm left, they will last until spring.Thanks

Mary Chaffin

23 de dic. de 2015

I have been bringing my vehicles there for last 8 years - very happy

Catherine Swidecki

23 de dic. de 2015

Mazda 6 Service was great, got me in ahead of time.

Carl Snezek

22 de dic. de 2015

My Wife had an accident and smashed the front of our 2013 Taurus. Bass Ford completed the work in a timely manner and had given us a loaner to use during that time.. However they apparantly forgot to readjust the headlights and i had to take the car back in and they adjusted them in a timely manner. The car runs great

Christopher Rangus

18 de dic. de 2015

Service was good.Wait time including the oil change was 2hrs, might be a little long??Waiting area could use a little cleaning and maybe a new look. Carpeting is beat up pretty bad, chairs are showing their age. might be time for a new look in the waiting area.

Erica

16 de dic. de 2015

I purchased a 2016 Escape SE. This was my first car purchase (I am a new college grad) and I couldn't have asked for a better experience! The sales team was accommodating to my pricing needs and also being able to come to the lot and drive off the same day. Thank you Mike Bass Ford for such a pleasant experience on a very exciting day for me.

Bill Thompson

14 de dic. de 2015

Mike Bass Ford has a great inventory with plenty of selection is what I liked. Friendly sales force that can't be beat. Purchased a 2016 Escape from Cliff Elliot who indeed did a professional job in the sales and delivery department of my purchase. He was tentative, answered all of my questions, and sincere throughout the sale. Oh, can't forget the finance the dept. excellent.

Michael Pietraroia

13 de dic. de 2015

The service appointment date was weeks after our initial call

Hollis Hamilton

11 de dic. de 2015

I went in for the Works plus windshield wiper blades. After checking my car it was discovered that the front brakes needed replacing and I needed a new battery. I had been made aware of the brakes needing replacement during a previous visit, but had forgotten about it. The manager at Quicklane discussed the needed repairs plus the cost and gave me some options. I decided to go ahead with the repairs at that time. On previous visits they discussed what was needed for the 100,000 mile check and suggested it be done in several visits rather than all at once. The last part of the 100,000 mile check was also done during this latest visit.I appreciate how they come out to discuss their findings along with the cost. This way I can make an informed decision. I am always treated with courtesy and respect.

Don Killinger

11 de dic. de 2015

Staff member was courteous and explained exactly what was found by the technician.Service call on 2005 Chev. Colorado

Ray Taloyo

8 de dic. de 2015

Respectful staff, very clean facilities, knowledgeable staff

Beverly Ehlers

7 de dic. de 2015

The service was great. I didn't have to wait very long at all.

James Karr

4 de dic. de 2015

You need to remove any word such as "fast" or "speedy" or "quick" from the word "lane". Other than that I was happy with the service and the prices you charged. You could upscale the waiting room a bit given how much time you wanted me to spend in there. Still, as long as your work holds up and your prices remain "honest" I'm a customer.

Karen Darmos

3 de dic. de 2015

everyone tries to help you......................................................................

Beverly Lucas

3 de dic. de 2015

Keven Wilhelm is excellent, he always explain all the services you will need in detail for you can get a better understanding of the problem. My vehicle is running pretty good right now. Thanks to the Mazda Service Department!!

Lisa

3 de dic. de 2015

Nice people you can trust. Feels like I know everyone and everyone knows me.

Shannon Kakos

2 de dic. de 2015

Bubba did a great job and listened to what I wanted.

Marilyn Richards

1 de dic. de 2015

My oil change was done in less than the time they said. Made me happy

Terry MacMath

1 de dic. de 2015

The time before this one a tech by the name of Evan, explained all that was done. This time the tech(didn't get hids name) hardly had time to explain anything. I guess he assumed that I understood everything. I like it when they explain! I can remember what I asked them to do so if they explain what was done and they miss an item or add an item, I can catch it. One more thing. The last time, with my wife's car, Evan reminded me of the special on wiper blades so I added that item. This time the with MY car, the tech did not remind me of the special and I actually needed wiper blades. When I got home and looked at my emails, there was a note from you saying that there was a special on...you guessed it, wiper Blades but they had to be purchased with the oil change. I have since gone to Walmart and bought my wiper blades. Sorry!

Kimberly Polansky

28 de nov. de 2015

appointment was quick, and service was done in a short time

John Mackin

27 de nov. de 2015

The service visit was very efficient and took less time than anticipated.

Dennis Payne

27 de nov. de 2015

I have a 2014 tarus got fast service for my oli change,they go over the whole car, would like the car washed after servicing

Gardner David

27 de nov. de 2015

Very quick and thorough. I have never had a bad experience at Mike Bass Ford.

Richard Abbott

26 de nov. de 2015

I have been buying and having my vehicles serviced by Mike Bass Ford since 1986....and I won't shop anywhere else! I have always been treated like a friend and I recommend the dealership to all my friends and family (my son has been buying there since ~1990.)

Dave Masters

26 de nov. de 2015

When I time it right, you get me in and out within an hour as required. My schedule is super tight. Thank you. I bought the truck from a friend Nations Ford but come to you for oil changes.

Dale Doucette

25 de nov. de 2015

Very courteous and helpful to my needs. I always bring my cars to this Dealership and will continue to do so.

Colleen Murray

23 de nov. de 2015

Ford escape. Sales person, Bob Hoggs made the whole process very easy

John Krepop

21 de nov. de 2015

very average ....felt could have explained the recall in more detail,and at ganley imports they hand wash the car after every service when temperature above 32 degrees erev

Anna H

19 de nov. de 2015

I traded in a 2014 Focus for a 2016 Fusion. I had received several mailing about upgrading my car and decided to get further information. I was very pleased with how easy my sales dealer, Justin Demyan made the trade at Mike Bass Ford. He found several rebates I was eligible for too.

Victor Rivera

17 de nov. de 2015

keep up the good work we will not take car nowhere else to get it service on thank you

Ralph Dominguez

17 de nov. de 2015

I was able to get the oil change within a half hour - excellent timing. My only concern with the Fast Lube is the employee turnover rate; seems like every time I come in for the 5K service there are new people there. Can't help but wonder if the skill sets are adequate with that much turnover.I don't like how the technician comes out to the waiting area to tell you about your car, especially when there is a problem; all the other customers can hear the discuss and it puts some pressure on the individual to make the "intelligent" decision.

Denise Brady

16 de nov. de 2015

I have had only good experiences at the dealership since I purchased my car.

Paula D.

15 de nov. de 2015

The salesman at Mike Bass Ford was great. No pressure, no intimidation, just a very pleasant experience. I found the vehicle on the internet and it had everything I wanted. The salesman, Paul Lawson was wonderful, helpful, polite, friendly and a great salesperson! I took my friend Vicky with me as my "negotiator". She was great, She told him exactly what I could spend and the deal was struck, I would definitely Mike Bass Ford and ask for Paul Lawson.II was a positive experience.The two crazy ladies......

Edward Roberts

14 de nov. de 2015

Bought ford focus new in 2014 at Mike Bass Ford. Car had trans problem Ford fixed car for free (recall) took longer than expected to get parts. Mike Bass Service department rebuilt trans in day and half. Service department provided free new rental car ( did not smell like smoke). Very Happy with Mike Bass sales and service.

Argena Patouhas

12 de nov. de 2015

service was quick - staff courteous. quoted price was price paid!!!

Ruth Wulfhoop

12 de nov. de 2015

Took a bit longer than expected but replaced a piece that had com loose. Under warranty.

Nancy Laubenthal

6 de nov. de 2015

I didn't have to wait very long-that was a plus! I don't have anything else to say so don't make me type 50 words.

Catherine Heck

4 de nov. de 2015

The service we get at Mike Bass is very good. Our Family takes all four of our vehicles there for service. No complaints typically everything is well done. Only issue we have had is on a few occasions we are not sure if the tire pressure is correctly adjusted for the car or truck and I think it sometimes that can get overlooked. Very pleased overall.

Maria Montgomery

3 de nov. de 2015

Very good service and they got me in and out quickly.

Natalie Kramer

3 de nov. de 2015

I had a great experience with Mike Bass Ford! The salesmen were very helpful in finding all of the specific options that I wanted.

Teresa George

1 de nov. de 2015

I specifically asked to be contacted on my cell phone and the technician ignored that request and called my home and left a message. 3 hours later he called my cell but I really don't understand why he thought it would be more convenient to call my home number when I was very specific with my instructions. Other than that the service was great and the recall was attended to quickly.I also appreciate the extended hours for drop off and pick up. Helps the working people!!!

Margaret Schaefer

31 de oct. de 2015

excellent, what more can I say, no extra words are necessary

Dennis Ruddy

31 de oct. de 2015

Great guys, very helpful, never had a bad experience !!

Christine Arndt

29 de oct. de 2015

I have received the best service at Mike Bass Ford Service Center. Better than the Chevy dealerships I've used.

Mary Mann

27 de oct. de 2015

The staff was very helpful and answered all of my detailed questions.

Colette Bender

21 de oct. de 2015

I was very pleased with everything. No complaints....everything went very well and did a good job.

John Rich

21 de oct. de 2015

Ken Koscho went out of his way to locate the exact car I wanted. He found it in Michigan and got it delivered to your dealership. I am really pleased with the car and the special service.Thank you.

Phillip Lodge

15 de oct. de 2015

all went well for a change. all fluids were actually filled

Sam Browning

14 de oct. de 2015

I was helped by a man in the service department who guided me through the problem I had with the uneven wear on my truck tires. He went the extra length and communicated the matter to the tire maker which in turn led to the purchase of new tires with the company that made the tires provided a prorated amount to defer the total cost.

Rachel Martin

14 de oct. de 2015

The car I was driving prior to purchasing an Escape completely died. I was unable to drive to the local dealerships to try to make a deal. Some of the internet sales managers would not give me a quote online. I received a quote from another dealer and Justin was willing to beat the deal and get me into the Escape at a price I was happy with.

C. Herbert

13 de oct. de 2015

With lease expiring and looking forward to retirement myself in the next couple years, Justin Damien was extremely helpful in exploring options with me. With his help I was able to purchase a 2016 Ford Escape that was within my financial and technological comfort range.

Richard Ackerman

13 de oct. de 2015

We have our 2014 Edge serviced regularly at Mike Bass Ford. The service is consistently outstanding and the staff is friendly and helpful. I trust Quick Lane and the Service Department at Mike Bass Ford!

Mary Groff

13 de oct. de 2015

Quick and efficient service, Margie the rep was very helpful!

Ron Greulich

13 de oct. de 2015

The service and staff were excellent. I was completely satisfied with the repairs made on my vehicle.

Tim Scott

10 de oct. de 2015

service was good staff was helpful. service was good staff was helpful. service was good staff was helpful. service was good staff was helpful. service was good staff was helpful. service was good staff was helpful. service was good staff was helpful. service was good staff was helpful.

Teresa Bauman

9 de oct. de 2015

The check in person at the Service Center (not the Quick Lube center- they are great too) was awesome....Maggie I think her name was. From the time I checked in at this desk to the time I picked up my car, the service at this facility is beyond awesome. I would highly recommend this service center to anyone.

Lex

7 de oct. de 2015

My grandmother recently bought me a 2015 ford escape from Niel, who is awesome. My problem lies with the service dept.. I brought my car in to get the windshield fixed since it cracked at no fault of my own. At 17, I APPARENTLY was never to be given a rental- but I was. My car was NOT fixed the day it was scheduled-this appt had been made 2 months in advance. I was told my car would be done Oct. 5th, it was not. I left personal items in the car thinking it would be done that day when it was not I obviously needed them and went to pick my car up, upon calling to make sure I had a rental I was told A. There was no rentals available for me and B. I was not allowed to be given a rental! Absolute insanity, my name was never on the title to begin with since I am only 17 and my grandmother purchased the car for me. This little messup has interfered PROFUSELY with my personal life, I am a full time college student and a full time employee. I was not offered any form of apology or compensation for the horrible service. Needless to say I will NEVER reccomend mike bass to possible customers nor will I be a returning customer. How unprofessional. I work in customer service and know that if you cannot deal with customers, if there is a mistake on your part a formal apology needs to be made and some form of compensation should be offered. Ryan R in service is the only person I dealt with that was apologetic and made an effort to find out what was going on.

John Wallace

4 de oct. de 2015

Very convenient and thoroughly done except oil pan cover not properly fastened and the dragged on road

Ken Strong

3 de oct. de 2015

No problem getting a appointment. Car was taken in right away and was back in good time.

Kathy Ortiz

3 de oct. de 2015

Great job at mazda oil change with efficiency and coupon discount for maximum savings! like that!

David Lowery

2 de oct. de 2015

They didn't set the fuel economy setting back to where we had it .

James Klonowski

29 de sep. de 2015

015 Fusion, recall service, quick change service. All work completed in decent time frame. Staff knowledgeable and courteous.

H Eberlie

28 de sep. de 2015

All I had was an oil changeand the general inspection that comes with the oil change. Everything worked out fine

Tom Elliott

22 de sep. de 2015

Purchased a Focus. Very helpful salesmen and finace team. Made experience very fast and easy. Great experience overall!

Jan Wilhelm

22 de sep. de 2015

Love my Fusion. The service was excellent. When I tried to call the other day, it took five phone calls before someone answered the phone. You should really have a phone operator to answer phone calls in a timely matter.

John Sexton

21 de sep. de 2015

it was great no pressure on the sale, the service was good, and staff very friendly

Billy Okes jr

21 de sep. de 2015

ed smith was very helpful in purchasing my 2015 focus,this is the 5th vehicle my family has purchased at Mike Bass ford,the service department is very good too.

Melissa

17 de sep. de 2015

The salesperson Marc was helpful, the facilities really needed to be cleaned better.

Carmela Weber

15 de sep. de 2015

Went to Quicklube for oil change and 50000-mile inspection. Was told to be back in 1 1/2 hours. Took 3 hours to complete service due to minor issues found during inspection. Overall, staff was polite and car is running very well.

William Harvey

15 de sep. de 2015

great service department. Always very friendly and helpful.

James Karolak

11 de sep. de 2015

I purchased a 2016 Fusion Hybrid. My salesperson, Ken Koscho, was the reason I chose Mike Bass Ford. I had dealt with Ken while he was at Liberty Ford in Vermilion and found him to be very knowledgeable and professional.

Michelle Rowe

11 de sep. de 2015

I give Cliff Elliott a two thumbs up. He was a terrific salesman. He was very patient and answered any questions I had. He helped me learn the explorer before I went on my test drive which made it easier to decide to buy the car. His demeanor is very pleasant. Thank you Mike Bass Ford and Thank you Cliff Elliott for the great experience there. I have already recommended you to friends to buy cars from.

Angela Herrington

10 de sep. de 2015

Very good customer service! Got an oil change and tires rotated, everything went very well! Thank you, I will definitely be coming to you for every oil change, etc.

Joseph Cocco

7 de sep. de 2015

Friendly service very professional. I did not feel pressured to make unplanned items or services.

Ronald Lee

7 de sep. de 2015

Used the Fast lane as always for my F-150 oil change and tire rotation. Fast service and excellent results.

Tracy - Ford is Family

5 de sep. de 2015

I really appreciate all the time and effort given cheerfully by my Bass Ford salesman, George Banaska. He set me up with multiple cars and trucks to experience, allowed me all the hassle-free time I needed to waffle about which one I really wanted, what color, what package... I put him through the mill! The cars and trucks are beautiful and well-kept! I think it might have been nice to have a basic comparison chart of the models and available packages. I was somewhat confused because I am not a car buff. A chart explaining the difference between an SE and Platinum, ect. pricing and how the models (Taurus, Focus, Fusion...F150) compare to each other all in one place would have simplified things. I LOVE my 2015 Taurus SE in Deep Impact Blue and so does everyone who sees it! Thanks George!

Susanne Naelitz

4 de sep. de 2015

My appointment was on time and service done as promised.

Bluesbros529

30 de jul. de 2015

We purchased a Ford Fusion from Scott and it was a great experience. Car shopping can be such a pain, and all of our questions and concerns were answered by Scott.

Renee

29 de jul. de 2015

My husband and I have been buying vehicles from this dealership since 1994 and have always had great service. Our salesman Ed Smith goes over and beyond for customer satisfaction every time. We recently purchased a 2015 Explorer, he took the time to listen to our wants in the vehicle and actually had to locate the exact vehicle (which was out of state) with the exact options and colors we were looking for in the interior and exterior. He was diligent in making sure we got everything we were looking for and I can't thank him enough! The team at Mike Bass Ford followed up with us to make sure we were satisfied in the entire buying process. I highly recommend this dealership and Ed Smith as a salesman!!!

lcv123

15 de jul. de 2015

I recently purchased a vehicle from Jeff Konowal and am extremely happy with my experience. Not only did he spend a good amount of time looking for the right car for my needs but he went out of his way to fix the few minor issues the vehicle I chose had. He answered all of my questions and made me feel confident that I made the right decision in purchasing the car that I ended up picking. He is great!

cynthia trice

14 de jul. de 2015

Dynomite dealer!!! Very cordial!!! Will recommend him to family and friends in need of a good, dependable car and nice salesman!!!

Madroix

29 de may. de 2015

This place is a joke. First of all it is dirty and needs to be updated which I could easily forgive if they weren't so dishonest. They advertised a car on Autotrader for a price of $29,700. Over the phone I was told that my trade in would be worth $15,000 as long as the information given by me was correct. After driving the car, and starting a deal, not only did I find out that the actual price was well over 33,000, but my trade was only going to be worth 12000. When asking about the price I saw on Autotrader and the conversation we had had the day before I was told quote just because its on Autotrader doesn't make it true. Tony D is the worst car salesman on planet Earth. I ended up getting a great deal elsewhere without the lies and false advertising. Avoid like the plague!

Erin

22 de may. de 2015

Everyone has been very pleasant so far in service and look forward to coming.

GeorgeAnn

22 de may. de 2015

My husband insists that we come here even though we live quite a ways away for service. We love it here. Always great service.

Mikeyxy20

12 de mar. de 2015

So, I was on dealer number 5 for the week, on my hunt for a VW Jetta, as a second car to alleviate mileage on my lease vehicle. I called ahead and made sure it was still available. Paul, one of the salesman, stayed it was and he'd see me when I arrived.I pulled up and found the car warmed up, and washed off. I spoke with Paul for a minute, and he explained an easy test route for me to take, as I was outside my home turf. I got back, and was satisfied with the vehicle, but noticed some stone chips in the front bumper. We sat down, and I explained to Paul that I was on car shopping burn out. I told him I had all my own financing in line, and had my print outs for pricing guides. We talked price briefly, and I made my offer along with the need to have the bumper repainted. Paul ran the deal past the manager, and we were done. I returned the next week to get the bumper repainted and was given a loaner while the work was performed. The whole process was smooth, low stress, and friendly. After fighting and haggling with all the other dealers, I briefly had that "this was too easy, did I get ripped off?", feeling for a second, but all my edmunds pricing guides showed I got more than a fair price. I'll definetly return to look at new when my lease vehicle is up, and would recommend to family and friends to make the hour drive from my home in Akron.

DANNY F150

23 de feb. de 2015

This was my 2nd brand new car buying experience. Throughout the entire process I worked with Andrew who proved to be an invaluable asset to Mike Bass Ford. He demonstrated an unparalleled commitment to his position and me by walking through every step of the car buying procedure. I was originally sent over from the used car dealer lot and referred to another member of the Mike Bass staff. When I arrived that member was busy and Andrew immediately positively interacted with me. Andrew asked me, what he could do for me, and subsequently answered every question about 4x4 trucks in stock. My knowledge base on Ford trucks was minimal walking into the dealership and I felt like an expert by the time I left. Throughout the process Andrew demonstrated superior professionalism while being able to relate to my situation and me as a person. He never seemed pushy to sell me a vehicle, but made it clear through his demeanor and actions that he was invested in making me happy. This was displayed throughout the entire day by question and answer sessions, him allowing me to drive the truck to lunch, making a sell without the title of my previous vehicle in-hand, offering water and coffee throughout the day, staying until after closing to complete the sell, and allowing my dog into the building while it was cold and snowy. This was the best car buying experience, new and used, Ive ever been a part of and we have Andrew to thank for every bit of it. Thank you Andrew and a job well done!

Coach

14 de feb. de 2015

Paul Lawson at Mike Bass Ford was extremely helpful and a pleasure to work with while I was purchasing my new vehicle. He was friendly and very knowledgeable about the cars and services Mike Bass offered. The used vehicle I was looking at had a few cosmetic flaws but after I mentioned them & pointed it out to the sales representative he made a point to have the flaws fixed if I was indeed interested in the vehicle. Within 3 days the vehicle was fixed and looked brand new! I would highly recommend Mike Bass Ford to anyone who wants an easy & non-stress vehicle purchasing experience.

obiwan81956

14 de feb. de 2015

I have bought 4 used vehicles from Mike Bass Ford. Would not go to dealer. Staff has always been friendly and helpful. I dealt with Paul Lawson for the last two purchases and had a very favorable experience. I would highly recommend Bass to anyone looking for a used or new car.

LarryS

25 de ene. de 2015

I came here to purchase a new Focus, since they were having the 2014 clearance sale.Dealing with them has been a horrible experience, it has been over 20 days and they have yet to pay off the car I traded fully. I feel bad for whomever bought that car, which they did within a week of me trading it. I had to contact them about it, they didn't want to take care of their mistake and have yet to contact me again about it. I am so tried of this mess, I should have took others advice and went to Liberty Ford. My advice to anyone reading this, is to run away from this dealership as fast as you can. Purchasing from this dealer is something I will regret for the rest of my life.

Jen Baughman

12 de nov. de 2014

If you are in the market for a car I highly recommend Paul Lawson at Mike Bass Ford. I can not say enough about how awesome my experience of buying a car off of Paul has been. Paul had more patience with me then I had with myself. I visited the dealership 5 times in 3 days and Paul went above and beyond and never once seemed bothered that I took a couple days to decided. Never once did I feel pressured to buy and I never felt like he was trying to sell me anything. In those 3 days, I read reviews on the Edge and searched competitors prices... NO ONE even came close to the what Mike Bass was offering! I am very pleased with the purchase of my 2014 Ford Edge! The great service didn't stop at the salesman either. Damian in finance was also very courteous and informative with financing my purchase as well. I am very satisfied not only with my purchase but also with the staff I dealt with at Mike Bass Ford! Highly Recommended! I will be sure to recommend Paul Lawson to my family and friends for their next purchase! Thanks for a great experience, Keep up the GREAT work!

Moemil

10 de sep. de 2014

I purchased my car about a year and a half ago from Paul L. And had a great experience! I just recently had a problem with my car and I took it to Mike Bass Ford on a Sunday afternoon... Which is the one day the service center is closed. There were two salesman there who helped me temporarily fix the problem so that I could bring it back in the morning to speak with Paul. Everyone knows how stressful car problems can be and Paul was very understanding and helped me as soon as I came in. He went above and beyond for me and I am really appreciative of how easy it was to get the problem resolved. I will be sure to tell everyone about my positive experience!

romangod25

2 de sep. de 2014

Hello everyone, well I had a great experience at Mike Bass Ford . I got the most for my trade in that was a big big plus. The staff was very friendly and not pushy. My sales rep was Paul Lawson great guy. Very knowledgeable gave me different options and helped me find what I was looking for in a car and car payment. Financing was great also. I recommend Mike Bass Ford for your next car purchase. Paul Lawson is the man! thank you so much for all your help. Pedro Roman

Curmudgeon

21 de ago. de 2014

Visited this dealership on two occasions. Last Saturday (Aug 16, 2014) and last night (Aug 20, 2014). Walked around the lot, looked at trucks. Never saw a salesman. Was there last night as I was pretty convinced which truck I was interested in. Went into the showroom, and not one of the Mike Bass Ford people even acknowledged I was there. Yes, the two salesmen were with customers. But somehow simple hello, or I'll be with you as soon as I finish this up, or have a cup of coffee while you wait. I finally left after 30 minutes of being invisible. And to think I drove the 20-30 minutes from downtown Cleveland for this. Ironically enough, other dealerships I've visited....well, their sales people have almost professional stalking skills.

bob of cleveland-ohio city

27 de jun. de 2014

grate ford comp that thinks of you. and dow anthing to keep you happy. i am ..bob of cleveland..

Ethan Arnold

9 de jun. de 2014

David Golini was very professional and kind during my time buying at Mike Bass Mazda/ Ford, he was polite, hey always asked and made sure that I was comfortable with the process as well as the budget in which i was to be paying. His quality work and service is one to be admired in this field and myself and family thank him for his dedicated and honorable service. Also in the mechanics division Margie Schubert's work is unmatched, her kind demeanor and honesty makes coming in for repairs much less stressful and makes me feel a lot more comfortable in knowing my cars are in good hands. Both Mike and Margie deserves highest regards and I want to wish continued success in their lines of work.

wentelsewhere and wassatisfied

20 de may. de 2014

I called a few months ago about a used Fusion Hybrid that they had sitting on their lot. It had already been sitting there for at least a month. The first time I called, I asked the salesperson "Why is the car priced so high?" and mentioned that it was above Blue Book value ($1000+ over Blue Book value!) and there was nothing special about it (no additions, modifications, just the regular hybrid). The salesman said "Yep, that's the price." Never answered any questions, never asked me any questions, just overall seemed uninterested in even speaking to me. I decided to keep looking elsewhere but a month later, they still had the car so I emailed to see if they would be dropping the price. The person who responded to my email seemed very willing to help and said that he would do whatever he could to help - wrong! He lowered the price a few hundred dollars (so it was still well above Blue Book value) and said that was all they could do. I even had a lease that I was going to trade in but they didn't even want to take it in. Moral of the story, I went to PA and got a better car for a much lower price, and the hybrid that I was going to buy from Mike Bass.....it's still sitting there.

Lawrence Gregg

11 de abr. de 2014

salesman was very professional. no high pressure. worked with me to find what I wanted and at the budget I could afford.

JEFFREY1977

1 de abr. de 2014

Wet to look at Michelin Tires for my CRV. After telling the young man at the Service Counter what tires I wanted, he stared at the Computer for two minutes and said he didn't have the tires and the sale was over that day. Overall he seemed disinterested and didn't try to sell me any other tires. Not the kind of guy I would have working sales and service. Jeff

johnc

24 de mar. de 2014

I made the trip to mike bass mazda for just the right car at the right price. The car more than meets my expectations and the purchase experience was first rate. I traded in my old mazda and the process could not have been easier. Thanks to Brad and the Mike Bass team.

Nick & Ashley

9 de mar. de 2014

My girlfriend and I purchased a 2012 Ford Focus from Paul Lawson. The entire experience was awesome from beginning to end. We told Paul what type of payments we were looking to make and that we wanted a reliable, newer car. He was able to give us a couple different options and all of them were very nice cars. He did a great job of laying everything out for us and explaining our options thoroughly. Paul was very friendly and easy to work with. He found the best deal/car for us and met all of our expectations and exceeded them. He was able to get us the payments we wanted at an amazing interest rate. I would definitely recommend Mike Bass Ford and Paul Lawson to friends and family when they look for new vehicles. Everything went smoothly and we left with a huge smile on our faces. Thank you Paul and everyone at Mike Bass Ford!

NickNack

6 de mar. de 2014

I went into Mike Bass looking to purchase my first car (just graduated college about a year ago). From the get go I was treated with nothing but respect. My age and lack of experience had no bearing on their effort or interest in helping me find the best car for me. I worked with Paul and I am glad I got paired up with him. No pressure, no heckling, and I never felt like he was trying to sell me anything. He was just a good honest guy talking about cars and trying to help me out. We structured a car payment that fit my budget (even with limited credit history) and worked out the warranty to fit my driving frequency. I would highly recommend looking at Mike Bass Ford for any type of car (they have more than just Fords) and definitely working with Paul Lawson. Great experience, great people, and I got a great deal on a great car.

Alexismv

5 de dic. de 2013

Steve Cataldo is absolutely amazing! I have gone to him for not only my very first vehicle, but have continued to purchase from him! He ensures me in knowing I am not only buying the right car for myself but makes me feel comfortable in my decision! I have sent family & friends his way because he is so great! Friendly, knowledgable, and very professional. His integrity is everything you look for especially in a carsalesmen. GO STEVE! Thanks for my new car yet again!

Daniel Spar

20 de nov. de 2013

Richard C. in used cars was very helpful and let me take a look at a vehicle on the lot with no pressure.

Alonza (Zo) Williams

17 de nov. de 2013

Steve Cataldo, is a good sales person and he makes sure his customers are satisfied. I would recommend Steve to family and friends for their car purchases. Steve was helpful with the finance process during my purchase. My overall experience was good.

Jamie

9 de nov. de 2013

When I first submitted online about the 2012 Ford Escape Steve has been a great help! He was patient as I was only able to come up on the weekend due to my work schedule!

Nichole Velez

5 de nov. de 2013

I have purchased my last three cars at Mike Bass Ford and I only go to Steve Cataldo. He is honest and fair. Always gets me the best deal possible and is honest if something needs to be addressed he is upfront. Im always happy with the car I leave with. I will be back when Im ready for another car and I will want Mr Cataldo to help me. Thank you Steve you make buying a car so easy. He is even available after purchase for anything you may need, aways returns call in a timely manner and never makes me feel like Im bothering him. Best costumer service ever.

R. Camarillo

4 de nov. de 2013

My over all experience with mike bass ford was excellent. The salesman ( Steve Cataldo) was courteous knowledgeable and always available when I had any questions. The service department was also top notch. I would recommend this dealership to my friends. .

Kris

4 de nov. de 2013

We went there looking for s car for my son. My son found the car he liked. With the help of the friendly staff my son was able to drive off in the car he wanted. Thank you.

Big E

3 de nov. de 2013

If you need a car and want to work with a true professional, see Jason Swindig in used car sales. Jason can also sell new vehicles. You won't find a salesmen with higher integrity and moral fiber. Take it to the bank.....

Happy Mazda owner!

1 de nov. de 2013

My family and I have received great service for years from Steve Cataldo! Have never been disappointed and will continue to come back

Chelly

1 de nov. de 2013

My family and I has been going to Steve Cataldo for years. He's always there to help us and very professional. After buying what we wanted, he would always call to follow up. If anyone looking at Mike Bass, I would definitely recommend Steve Cataldo as your salesman!

angela shuck

1 de nov. de 2013

steve cataldo is an excellant asset to your company and has great customer service. he shows courtesy and concern to his customers. though i didnt purchase my new vehichle yet i know that when im ready ill be coming back to have steve work with me to help me find the right reliable vehicle for me and my daughter. i have already told friends to go to steve cataldo to make their purchase of a vehicle so they can have the same customer service that i had...

nancy shuck

1 de nov. de 2013

love my new car and steve cataldo found exactly what i was looking for.

Cassandra C

31 de oct. de 2013

I am from a family of used car buyers. I don't know if I've ever even been inside of a first owner vehicle. But due to the need for a car under warranty, I decided on buying new. I was pretty hesitant stepping onto a new car lot (having a loan in your name is a huge commitment when you usually put two thousand dollars of cash on the table and drive off free and clear). Luckily, though, I ended up at Mike Bass Ford. I did find myself perusing the used car lot nostalgically when I met Steve Cataldo. I explained to him my current vehicular needs and felt instantly a lot more at ease with this whole process. Steve made several suggestions, and I didn't feel that pressure that typically comes with being around a salesman. Eventually, I landed on a 2013 Ford Escape and have no regrets. I am a case manager and I rely on my car for my job. I drive very much to meet with clients and help them to places. I always wanted a larger car, but did not think this affordable gas wise. Turns out you can have your cake and eat it too! Great gas mileage... and really just an overall great experience. Steve truly did everything he could to make my new car (and the accompanying loan) completely affordable. I am converted! I will be buying all my cars henceforth from Steve.

MARILYN ALLGOOD

31 de oct. de 2013

This was the my first time buying a car from Mike Bass as I have bought from other dealers several time I would like to say that STEVE CATALDO made it very pleasureable . I am enjoying my Malibu.

james yost

31 de oct. de 2013

Steve Cataldo was very helpful throughout the years on the purchase of numerous vehicles would recommend to everyone

Al & Virginia

31 de oct. de 2013

I have bought multiple cars from Jason Swindig. We are always happy with the customer service and quickness of the buying process. Go see Jason for all of your used car needs. The service department at Bass always does a top notch job on all of our Fords as well!

Marilyn Parker

31 de oct. de 2013

I came to Mike Bass Ford used cars looking for a vehicle that could handle my entire family. Bill found the perfect vehicle. A 2010 Ford Flex! It had all the room and options that I could have asked for. Even better it was exactly in the price range that I told Bill I needed to stay at. I never felt pressure and he handled the entire transaction in a very professional manner.

JRG

31 de oct. de 2013

Purchased a certified 2013 Edge from Brian Toth. Transaction was the easiest purchase of a car I have ever made. We started with emailing each other then texting to seal the deal. Being open to alternative method of buying this car got him the deal. We did have a service issue with the check engine light and Brian made every accommodation so as to not inconvenience me. It was finally fixed and I am a happy Edge owner coming from 2 RX330's that's saying a lot. I travel over 3000 miles per month and a reliable vehicle is very important to me. Having a salesperson stand behind his sale is all too uncommon in today's market. Brian subscribes to the same customer service standards as do I and I appreciate it. My next purchase will be with him!

Chris

31 de oct. de 2013

Went in to Mike Bass looking for a SUV. Tony DeBaltzo worked with me in getting a 4WD SUV in my price range! I bought a 2012 Ford Escape and absolutely love it! Thank you Tony!

Seth Santo Domingo

31 de oct. de 2013

Mike Bass has been a family staple for me, my family and friends for many years. With the help of Steve Catalbo and his costomer service staff we have been blessed with many cars that are affordable and reliable. Any issues with vehicles in the past have been resolved with no problems or stipulations. I faithfully refer this dealership and Steve to all friends and family. Great job over there at Mike Bass Ford in sheffield!!

Return customer

31 de oct. de 2013

My first experience with Mike Bass I bought a Chevy Corsico. It had a lot of problems and my salesman Steve Cataldo worked with me and the service dept. to fix what was wrong. I have sense purchased a Taurus, Sable, Focus and currently have a Mazda Tribute. All purchased from Steve Cataldo. And I have had all served at Mike Bass with most time with Roger Pendergrass as service Advisor. Steve recently help my Grandson purchase a Jeep that he was looking at.

rich

31 de oct. de 2013

Steve Cataldo has been our salesman for many years we have bought several cars trucks and vans through him we rate Steve the best salesman that Mike Bass Ford has we use no other person

BELLS

31 de oct. de 2013

I purchased a vehicle from JEFF KONOWAL a few weeks ago. He was very helpful and very honest. I had done some research prior to heading to Mike Bass and he definitely did not try to fool me. It was greatly appreciated!

OSU Fan

31 de oct. de 2013

Jeff Konowal was a great sales person. He helped me pick out a vehicle that would best suit my needs. When I went in, I had no idea what car I wanted. He really helped me narrow down my options and put me in the best vehicle for me! He is great.

sue naelitz

31 de oct. de 2013

i have bought several cars from david golini.I came in mike bass ford dealership to get an extended warranty on my 2011 focus we bought from him and he was kind,knew all aspects of the warranty and gave us a great price.I would recommend him and mike bass to all .

Nancy Gilkerson

31 de oct. de 2013

This is the second time coming to Bass for our car buying needs , after shopping around we came back to make our purchase . And once again Paul Lawson was ready to help us through the details of our trade-in and purchase . Thanks so much. Nancy and Joe

Jason

31 de oct. de 2013

Bought a 2005 Maxima from Tony DeBaltzo! Great Experience and Great Customer Service

Pinkgal

31 de oct. de 2013

I recently bought a used Escape from Jeff Konowal. He made my car buying experience a fantastic one! He not only knew alot about the vehicle but he was very friendly! I would highly recommend him to my family and friends!

Audrey Davis

31 de oct. de 2013

I was very nervous being a women and going by my self to purchase a car. I met Mr. Steve Cataldo who took the fear of being treated like I was being taken advantage of away!!!!!!!!!!!!!!!!It was a great experience to be treated so special..--

Tinycop

31 de oct. de 2013

I bought a Ford Mustang convertible a few years back and Steve Cataldo was my salesman. He was polite and very helpful with finding me exactly what I was looking for. They didn't have it, but he took my name and number and told me if they got one in he'd call me. Just a few hours later I got a call from him and I was in my new convertible by the end of the day. I wouldn't go anywhere else for my next car and I only want Steve to assist me.

Pamela Kryc

31 de oct. de 2013

I couldn't believe how easy Steve Cataldo made the whole process of purchasing a car! I was totally disgusted with the dealership across the street and thought it would take forever to find exactly what my daughter wanted. Just when I was ready to throw in the towel, Steve came through for me. Not only did my daughter get the car and items needed in a used car, but she also got the color she wanted! Thanks Steve, I couldn't ask for anything more from a car salesman. You ROCK! I will definitely be back when my son is ready to drive, Pam

Linda O

31 de oct. de 2013

I loved working with Steve C. I told Steve what i was looking for and how much I had to spend and he went to work. He was very understanding and asked questions to help me get the best deal for my money. I really love my car. When I get ready to trade it in I will definitely let Steve go to work for me again. Thanks Steve for your devotion and helping me find a great car.

floyd d

31 de oct. de 2013

over the past few years I have bought several cars from Mr Steve Cataldo. An excellent sales representative. Very professional and very on point when finding just the right vehicle for my purposes.

punster71

31 de oct. de 2013

I have bought several vehicles from Mike Bass Ford in Sheffield Ohio. Each time I was assisted by Mr Steve Cataldo. He is an excellent sales representative with great people skills. Very helpful in finding just the right fit for me.

BURG

31 de oct. de 2013

I recently purchased a chevy silverado from mike bass ford and my car buying experience was excellent. My sales man, Brian Toath, made every aspect of my car buying experience very enjoyable. Brian was very knowledgeable about the vehicle and did not pressure me into something i didn't want. The best part was that he was truthful and upfront about the vehicle. Brian let me take my time overlooking the vehicle (inside and out) and gave me plenty of time to discuss my decision with my family. If your looking for a dealer ship and salesman you can trust Mike bass Ford is your place and Brian Toath is your man. Thanks for the great vehicle!!!!!

rhill46

30 de oct. de 2013

I Bought a Ford Mustang earlier this year and i thought that everyone was very friendly and it didnt take long to get my car prepped and ready to go for me to take it home. Mr Cataldo was one of the friendlies of salesman ive ever dealt with and i would recommend this person to any of my friends or relatives. I would not hesitate to buy another vehicle from them again.

Karol L.

30 de oct. de 2013

We are totally happy with this car. I have bought three used cars from salesman Steve Cataldo. This time I wanted to buy a new car. Steve knows our lifestyle and suggested the Ford Escape. It was the best choice for us. The fuel economy has been great. We also like to take short trips and comfort was important to us and this fits the bill. We also have two granddaughters and needed room for things we didn't need before like car seats and a stroller. I like how easy it is to get them in and out of the car and the stroller just slides in the tailgate section with no problem. The pick up this car has is fantastic when you need it. I would recommend this car to anyone and everyone and have.

Valencia

30 de oct. de 2013

Great experience and help from the staff of mike bass ford but a special thank you to Steve cataldo! I own a Honda Civic 2010, and as my first car EVER, his service was excellent! He helped me look at the pros and cons of the cars and to understand what I would be looking forward to in the near future, he also helped me understand the city and highway mileage of each vehicle! Over all I left the dealership as a satisfied customer with a guaranteed feeling that I purchased the right car!

d.wendell

30 de oct. de 2013

I bought an Envoy from Steve Cataldo, I was very pleased with the service he provided. He was very organized and knew what he was talking about. He gave us several options to choose from, that went with our budget. He walked us through each step we needed to take. He was not a jerk and did not pressure us in anyway. I was real happy with how we were treated. I have referred my family and friends to him and will continue to do so. I know he is the person I will go back to when I need another vehicle. I would like to say thanks to him for how he has helped us. I hope everyone has a blessed day.

Dave

30 de oct. de 2013

I was searching for a specific used car. Brian Toth helped me find the vehicle and worked the financing to make it happen. I was pleased with the smoothness of the transaction and have not had one problem with the vehicle. Brian and team did a great job

Claire Guzik

30 de oct. de 2013

I bought my first car from MBF about a month ago with Brian Toaths help. He really made the process easy, fast, and fun. I told him what I was looking for in a car/SUV and he helped me pick the perfect car (2011 Ford Escape). I came back a couple weeks later because I needed help setting up my phone to sync with my car and he was more then willing to take time out of his day and help me! I would definitely recommend my friends and family to come back to this MBF.

Dan

30 de oct. de 2013

I purchased a Ford Transit from Brian Toth. Brian was friendly, knowlegeable and most importantly he was not pushy! He did not treat me like your stereotypical used car salesman. I will be a repeat customer.

Theclancy

30 de oct. de 2013

I have always had to maintain a strict budget when purchasing a vehicle . Getting the best deal for my money is a priority and Steve Cataldo has always been patient and understanding of my situation. I have purchased two vehicles from him in past years and will always consider him my go-to guy at Mike Bass Ford. He smiles a lot, too !

DSolberg

30 de oct. de 2013

I was out shopping for a car and stopped at Mike Bass Ford on a whim. I am in sales, so I was not looking forward to the "game" that is played when trying to purchase a vehicle. Brian Toth came out and greeted me with a warm, professional and friendly greeting. I felt immediately at ease. We looked at a few cars, test drove some and he was patient at all the questions that I asked. After we decided on a 2011 Ford Fusion SEL, I found the buying process easy and Greg, their Finance guy, was very good too. He found a great deal for my loan and I couldn't be happier. I had to have my car serviced and the service department was amazing. Very clean, efficient and professional! We have told many people about Brian and Mike Bass Ford. I WILL go back for my next vehicle!

litehous57

30 de oct. de 2013

Our family has bought a total of 12 vehicles from the same salesman, Steve Cataldo. He has never sold us a lemon and has always been very helpful. I have referred Steve and Mike Bass Ford to several individuals. When the need arises for us to buy again we will start with Steve.

Kathy And Virgil

29 de oct. de 2013

We bought a 2013 Edge and couldn't be happier. Thank you so much to our salesman Brian Toth, you were such a great help and we appreciate everything you did for us. Mike Bass is very fortunate to have such great employee!

Ms. BDC

29 de oct. de 2013

purchased many vehicles from Steve Cataldo. Always friendly and courteous. Would not even consider buying from anyone else.

TrailRunner007

29 de oct. de 2013

I recently purchased a high-quality used 2013 Ford focus from Paul at Mike Bass and cannot be any happier with the proccess and the final outcome! I went in thinking I wanted a specific car. They not only had the car I was looking for, they also had many other similar options that hey ould show me as well. The entire staff was knowledgeable of all the specs on the cars and they were honest about what I would be getting for my money with each of the cars I looked at. They were able to get the proccess going very smoothly when I decided on which car I wanted to purchase. They went through all of my options as the buyer and explained any of the paperwork details I didn't understand. I will be going back again to buy my next car and highly recommend the salesmen and staff at this dealership.

Joan

29 de oct. de 2013

I love my Freestyle. It has 180,000 miles on it and has never let me down. I am a RN and my car is my office. I travel a lot and I need a reliable vehicle. Steve Cataldo has sold our family at least 10 cars and they have all been reliable. He is friendly, listens to our needs and wants and tries his best to make a good match. I would not think of going anywhere else as long as Steve is still there.

ron kirkcaldy

29 de oct. de 2013

well treated, promptly helped,great service. Always called back, polite to family. I would to thank Jason swindig for my sales and Jim mcconell in service.

Terry Buchkovich

29 de oct. de 2013

Over the past 20 years my wife and I and our children have bought (to the best of my memory) 10 used cars from Mike Bass Ford. Steve was our sales person on all but one or two of the earliest. He has treated us very well, has sold us very reliable vehicles (currently we have two both with over 150,000 miles and running fine). He has gained our trust that he will not sell us a lemon. Over the years he has become a friend of the family.

Dominc Cataldo

29 de oct. de 2013

I never bought a new car untill I retired, since then I've purcased three new cars, and also my wife bought and a new escape in 2009. All of these cars, were purcased at MIke bass ,and the only thing that made this possible,is my experience with your salesman, Steve Cataldo. He made everything easy to unerstand, and pleasurable in buying a car.I have reommended this dealer to my friends, and will continue to do so because of Steve Cataldo.

Kenzie Minnillo

29 de oct. de 2013

Last December I had an accident and it ruined my car. You won't believe this but my dad just had a wreck 3 days before and ruined his truck too. We weren't hurt but we had no cars. So we went to Mike Bass and this nice man Mr. Cataldo got me a car and my dad a truck in like 3 days. It was so cool. My dad says if I ever need a car when I'm older and on my own I should go back and see Mr. Cataldo. Thanks, Mr. Cataldo and Mike Bass.

jose santana

29 de oct. de 2013

steve cataldo- bought this vechicle 2 years ago. my wife and i were very satisfied with the way steve treated us and made buying this car a pleasant experience. From the test drive to signing papers everything went smoothly and stress free.

D. Lescarbeau

29 de oct. de 2013

At age 60+ I finally got my dream car. I was looking for a mustang convertible and decided to stop at Bass Ford on a bright sunny Saturday afternoon. I luckily got Brian Toth to assist in my purchase. He was very knowledgeable and helpful. He took care of all of my concerns immediately. Even about a month after the sale he set up my new phone on the sync. I previously bought a Ford Flex from Mike Bass Ford and have had no problems or disagreements with any of the staff there we are very pleased with both of our purchases.

Bastocks

29 de oct. de 2013

We recently leased a 2013 Focus from Mike Bass Ford. Steve Cataldo bent over backwards to help us. He very patiently listened to and answered all our questions and I feel there was nothing else he could have possibly done to give us a better deal or better service. He gave us all the time we needed to make a good and informed decision and we have recommended him to all our friends. When our lease is up, Steve is the only one we will deal with at Mike Bass Ford.

Teresa Yuzon

29 de oct. de 2013

I was looking for a car to purchase for business purposes. I had certain specifications since all vehicles used for our business has to be "uniform". I was not the easiest customer to work with, however, the person with whom I worked, Brian Toth, was very patient and accommodating! He was a pleasure to work with and will definitely seek him out for future vehicle purchases!

Eagle eye

28 de oct. de 2013

Sales people were very courteous and helpful. I would definitely return to Bass Ford if looking for another vehicle!

stitleistPROV1

28 de oct. de 2013

Just wanted to share my great experience of buying a car at Mike Bass Ford. I knew I wanted a truck and when i went to the dealership I was greeted right away buy Brian Toth. He showed me a F150 FX4 Crew cab that they had recently got in. I like everything about the truck and knew it was the right fit. He set me right up with their in house finance guy who processed my loan and got the keys to the truck that day. Brian was very helpful and very knowledgable in the car buying process. Not once did I feel pressured into making a decision on a which truck to buy. If you ever go to Mike Bass Ford make sure to ask for Brian Toth you wont be disappointed I promise.

Brandon

28 de oct. de 2013

I purchased a 2011 Mustang GT from Brian Toth at Mike Bass earlier this year. I've went to Brian Toth for my previous car too (2007 Shelby GT) and both experiences were top notch! Brian's very knowledgeable when it comes to the vehicles on the lot and will do his absolute best to get you the vehicle you need for a great price! I always tell my friends about Mike Bass and I highly recommend Brian Toth. I'll be seeing him again for my next vehicle!

Cathy

28 de oct. de 2013

Brian Toth was extremely professional and pleasant to work with!! We are very happy with our experience at Mike Bass Ford!!!

kwhitlock

28 de oct. de 2013

I bought a 2011 Dodge Nitro from John Lawson, he was extremely helpful. It was the best car purchase experience I have had, We discussed the number over the phone and when I got there to sign everything was the same as he had said. It was quick and easy. Thank you for everything, we love the new Nitro.

Gloria Acevedo

27 de oct. de 2013

I really enjoyed my experience at Mike Bass Ford. I purchased a 2011 Ford Fiesta. This was my 5th vehicle purchase at this dealership and each experience was better every time. I would recommend Mike Bass Ford as the place to purchase a vehicle to all my family and friends.

Mary Kastelic

26 de oct. de 2013

I cannot say better things about Mike Bass Ford in Sheffield, OH. Tony DeBaltzo (Finance Specialist) took such wonderful care of me from day one. Today I purchased a 2013 Ford Escape and Tony ensured that not only did I get what I asked for, but the deal was even better than I imagined and he saved me money. Tony and his colleague Rob did everything in their powers to make sure I left the dealership satisfied; but "satisfied" does not even begin to describe my feelings - I am thrilled! I cannot thank them enough and I will most certainly be telling all of my friends and family to visit the wonderful gentlemen at Mike Bass Ford next time they are looking to purchase a vehicle.

MS.S.J.Y

26 de oct. de 2013

I purchased a car from John Lawson and my experience was very good with a great outcome WITH A 2010 escape. very happy customer.

Lawrence

26 de oct. de 2013

My salesman was Tony DeBaltzo and I purchased a 2012 Chevy Cruze. Tony makes this process smooth because of his plan of attack. He worked backwards and did a lot of work for me before I came in the dealership. I came in I appraised my car and then had test drove a couple of cars that I was interested in. Very great staff at Mike Bass Ford and recommend them to every and any body I know. I now have that catchy jingle in my head....."get a great deal and a great deal more....at Mike Bass Ford!" Good work!

Kyle

26 de oct. de 2013

I only had 4500 bucks to spend and a family member bought a Grand Am for me. Good car for the price. Brian sold it to me and he was really cool and laid back. Next time I save up, I'm going back to Mike Bass. -Kyle

NCSU3GoPack!

26 de oct. de 2013

I was on the search for a used GMC truck for several months and I found exactly what I had been looking for on trade at Mike Bass Ford. I was quickly put in contact with Brian Toth and he went out of his way to check the truck over and send me pictures as the website had not put up pictures of the vehicle yet. I bought this truck sight unseen and I came up from North Carolina to get it. If you have any reservations about buying a vehicle out of state I trust Brian Toth to get the deal done right as he made my buying experience quick and easy (literally like buying something online) not to mention the truck was exactly as described. Thank you so very much Brian and the rest of Mike Bass Ford, I will not hesitate to send friends and family your way!

J. PUCKETT

25 de oct. de 2013

I BOUGHT A 2006 DAKOTA FROM JOHN LAWSON AND THE WHOLE PROCESS WAS AMAZING I WOULD RECOMEND MIKE BASS FORD TO ANYONE LOOKING TO BUY A NEW OR USED CAR.

Mike and Shelley

25 de oct. de 2013

We just purchased a 2007 Edge from John Lawson . We had awesome service and we love the vehicle.

jon and oldie waldecki

25 de oct. de 2013

I would like to thank Jason Swindig for a good experience with the sale of our car. He also helped with the service after the fact.

ROBERT HARVEY

25 de oct. de 2013

I came into the dealership and had a great experience. I would like to thank the salesman for a good job.He helped out on my purchase. Thanks Jason Swindig.

Tom

25 de oct. de 2013

We saw a Ford Focus on Cars.com and called Brian Toth at Mike Bass Ford. We had over an hour drive to the dealership so he held the car for us overnight until we could get there the next morning. Brian even came in on his day off to meet us. He was very nice and accommodating. We got the paperwork signed and we were on our way. We highly recommend Brian and Mike Bass Ford.

Larry

25 de oct. de 2013

The sales process was quick and easy even with my trade. My salesman, Tony DeBaltzo, was very helpful and showed me several cars. He was patient and walked me thru the process from start to finish. I have recommended him to several friends and colleagues. I am very happy with the 2012 Chevy Cruze. It has been very reliable and economical.

Holly

25 de oct. de 2013

I just purchased a 2008 Ford Edge from John Lawson. I had a very great experience, I went to kia prior and would definitely recommend Mike bass ford to purchase a car.

Jen & Rob Robertson

24 de oct. de 2013

At the end of September my husband and I went in to Mike Bass Ford and spoke with John Lawson about purchasing a car. John was very personable and worked through getting us financed. We have some credit issues, but that didn't stop John from doing what he had to do to get us financed. Once that was all done we then went out to the lot to pick out a car. We chose a 2012 Ford Mustang that I have to say that we absolutely love. The whole process that day was painless, yes it took some time, but it was all worth it. I will refer anyone that I know that is looking to purchase a vehicle to John Lawson. I have actually given several of his cards out already. I have also emailed John several times with questions about my new vehicle and he always responds within a timely manner. We will continue to go to John for our future car purchases.

Joel

24 de oct. de 2013

The Dealership went out of their way to put me in a vehicle that fit my needs and budget.

amee

24 de oct. de 2013

When I bought my 2004 Ford Taurus from Tony DeBaltzo I had the best car shopping experience I could ever ask for. Smooth and quick.

Jeannine & Kevin

24 de oct. de 2013

I can't believe what an AWESOME experience we had at Mike Bass Ford. The entire process was handled via email and phone since we live 1 1/2 hours away. We dealt with Tony DeBaltzo from the beginning and boy did Tony take excellent care of us. He was our salesman and finance contact. Everything he said to us via email/phone was spot on. The process at the facility was faster than any other car buying experience. We love our Ford Escape! We will drive the 1 1/2 hours again and we will buy our next car from Mike Bass Ford. We still talk about how this was not the "typical car buying experience". We left feeling great and the process was flawless. Thanks Mike Bass for employing Tony! He's a credit to your organization.

maddmason

24 de oct. de 2013

i will recommend mike bass ford to anybody looking for a new or used vehicle after my experience purchasing a 2012 ford focus hatchback..my salesman tony debaltzo was a very personal and straight forward guy that came through with everything he promised in our conversations leading up to the purchase of my car. they gave me what i wanted for my trade no haggling at all and the limited amount of money i was able to put down was all i needed when i showed up for the test drives..they stuck to their word and didnt try to get any additional money down on the car when i showed up like some other dealerships have done to me in the past and they kept me at the monthly payment i needed. the entire staff there made me feel right at home and couldnt of been nicer..it was the most positive car buying experience ive ever had in my 25 plus years purchasing vehicles..keep up the good work youve got a customer for life in me

Sean Redman

24 de oct. de 2013

My names Sean and I just wanted to say thank you to Mike Bass Ford and especially John Lawson for helping me get into my vehicle I purchased! I've made some mistakes in the past and never really realized how important credit is until you come to terms that you need a new car. Well john was more then willing and courageous enough to help me in my journey towards a new vehicle. I ended up getting a preowned 2008 Ford Focus SE gray with only 16k on it! May be preowned but with the low milage and the way it drives it feels and looks as if it is brand new! I was extremely happy with how well John Lawson worked with me and I will refer him to anyone looking to buy a new/used vehicle now or in the future. Thanks John and thanks Mike Bass!

Brittany Webb

24 de oct. de 2013

Today on Oct 24 2013 I purchased a 2007 ford focus. The finance specialist was John Lawson and he was completely great. He worked with me on my low credit score and made sure my overall experience was great. He even stuck through my crazy schedule and made sure I had a reliable, economic car. I would recommend anyone come to ford and I look forward in purchasing a new car in time to come.

Sarah

24 de oct. de 2013

Mike Bass Ford is probably the best dealership I have ever been to. Tony DeBaltzo was extremely patient with me. He spent A LOT of time with me looking for that perfect car. I bought a 2010 Mercury Milan. This car had everything I wanted plus some extra features all in my price range. Anyone looking to purchase a car I recommend going to Mike Bass Ford and asking for Tony Debaltzo, he will take his time and help you find what you are looking for in the price range you want.

Don

24 de oct. de 2013

I had Brian Toth keep an eye out for trucks and he found one. My new truck is in excellent condition and I got exactly what I wanted for my truck I traded in. Painless process as a whole. The staff was a pleasure to deal with!

David

24 de oct. de 2013

I bought a 2014 Focus from Brian Toth earlier this month and got a great deal. My daughter hit a deer and we needed a vehicle quick. Brian made the process really easy. The dealership as a whole was awesome. Ill be sure to take my vehicle there for servicing in the future! Thanks to Mike Bass Ford and Brian.

Ray LaMarca

24 de oct. de 2013

I would recommend Jason Swindig. I have always had a good experience. Ray LaMarca.

Domenic

24 de oct. de 2013

Worked with Jeff Solomon and the guys were easy to work with! Love the Caravan!

JimC

24 de oct. de 2013

Shopping for a new car at Mike Bass Ford was a great experience. I have been purchasing cars for over 45 years and have never owned a ford until now. I was very impressed with the new ford lineup. Especially the overall technology built in and the gas mileage. After test driving a few models I decided on the 2013 Escape Titanium which met all of the requirements I established for the new car I was shopping for. The salesman, Tony DeBoltzo, was very helpful, friendly and knowledgeable. He took the time to thoroughly explain all the up-to-date technology and the process I was going through to purchase the car. He made me feel comfortable throughout the process, even answering my many "dumb" questions. He was very patient as I test drove several cars and even retested a few. I also feel I got a great deal (I know because I did my homework before going shopping). I will certainly return here when my wife's car needs to be replaced and for future purchases for myself. I recommend to anyone else shopping for a car to see Tony at Mike Bass Ford. Happy to now be part of the "Ford Family".

Faith Gegen

24 de oct. de 2013

This is the 3rd vehicle purchase from Mike Bass Ford from my family this year. We always have great service. A special thanks to Pete and Dave, excellent customer service. Thank you!

Ashley

17 de sep. de 2013

Went in for a bargain Chevy Equinox and thought it was very over-priced for the amount of repairs that needed to be done with it. The staff was very friendly and they also have a very nice facility.

Jill Shamp

2 de ago. de 2013

I made a new car deal with this Co. and when I got to the store, they would not honor this deal. They're all very nice until the deal falls through, then they get pretty nasty. I will not recommend them, or go back there.

Ac repair

12 de jul. de 2013

I went to have my a/c recharged today it was not long before the car was ready & the price was reasonable. :) Will return.

DEBBIE

2 de jul. de 2013

The dealership is great as far as buying a car but the SERVICE DEPARTMENT STINKS. They will tell you one thing and do another. Car sits for days without being looked at even though they tell you they will check it out. Bad experience both times I used this service department. WILL NEVER GO THERE AGAIN.

june1

5 de jun. de 2013

I would definitely buy from here again. The used car branch is where I got my car but the employee that was assisting me was extremely nice and not the normal bs car salesman. I was very impressed! I had drove over two hours to get there looking at cars and was very satisfied with the flexibility.

shelbz95

5 de jun. de 2013

I have had an awesome experience with customer service and the flexibility with the price. They were very fair and the employees are extremely friendly. I would definitely recommend this dealership.

JM

24 de abr. de 2013

Make sure you have gas money so you can check the performance of the vehicle on the highway. they keep all their used vehicles just about on completely empty, perhaps so you can only test drive around the parking lot. also bring your own coffee. make sure you check every single thing on a vehicle, the parking brake, the sunroof, the doors and windows, everything, because it seems they don't do any inspections at all either used vehicles before selling it to you. once you buy it, forget about the repair shop unless you want to leave your vehicle for one to four weeks just to get looked at, especially if its not a ford.

Another Satisified Mike Bass Customer,,,Greg D

29 de mar. de 2013

Paul Lawson a CarSalesMan at Mike Bass Ford helped us see several cars in a selected price range. The sales floor was busy that day. He was very attentive to our needs and scope of buying and we secured a car to buy and added somethings which were extras which we did not ask for this was very complete process. The Financing section/representative worked with the cash and checks we had available to provide us with the best use of our money and explained the details to make sure we knew exactly the things we needed to do next. It is not a daily purchase to buy a car and we found Paul Lawson and the staff at Mike Bass Ford to be attentive, direct in answering our questions and they made the car buying experience fair and I feel that they are very trustworthy and a Dealer with integrity.

davemcco

23 de mar. de 2012

2011 taurus bought new 20k miles both rear brake rotors and shoes are bad. no warrenty this is B.S. will never do buisness with them again.

icew83

14 de mar. de 2012

This company didn't look for the model car I wanted. The salesman said it wasn't available. It was a horrible experience. I work in sales myself and if I acted like Justin did I would have been fired. I emailed the company and managers and never received a response. They do not care about their customers. Go to Liberty Ford, they treat you right.