Mark Lewellyn

23 de sep. de 2021

Mr. Gomez is a wonderful service manager. He went out of his way to help me get replacement tires for my 3-year-old Countryman in a timely manner. This is my third Mini from Passport Mini, and I have been happy with all.

Abigail Epprecht

23 de sep. de 2021

This place is wonderful! Mark in service was able to explain all repairs needed. They were quick and efficient. I really felt looked after not just a dollar sign. I'd go back in a heartbeat if I didn't live 3 states away.

Sandra Gasaway

30 de jun. de 2021

I don’t even know where to begin!!! Needless to say, the service department at MINI of Alexandria ROCKS!! I went to the dealership because my hazard light was on for a day light replacement on my 2017 MINI Cooper. I was hesitant on going to the dealership in fear of astronomical costs. I decided to give them a call and was greeted by Lauren. She was able to squeeze me in on the same day. After inquiring about the cost, she later transferred me to Frank. Frank assured me that I’ll be fine and he looked forward to seeing me. I live 30 minutes from the dealership but it was definitely worth the ride! When I arrived, I was greeted by Miguel (I think that’s his name) and he gathered my information. I sat in the showroom and waited patiently while my car was being serviced. I later received a text from Frank (and I saved his number in my phone) letting me know the status of my vehicle. About an hour later, Frank came to the showroom to greet me and updated me on my car. He was pleasant and personable. I later paid for my vehicle and was greeted by Ms. Clarice. My goodness, her customer service was impeccable!!! I joked about having to go “up a hill” to get to my car. Ms. Clarice left her desk to grab a bottle of cold water and handed it to me. When I got in my car, I didn’t realize that my car was vacuumed and wash until I saw the card placed on my dashboard. I purchased the MINI last year as a treat to myself since both my children were off to college. Prior to that, I’ve been with Lexus of Alexandria for years. I would highly recommend this establishment to any owners of the MINI family!! I wish they had ten stars⭐️ to give!!! I’ll definitely will be back again.

Terry Murtaugh

3 de sep. de 2020

I used their Valet Service...worked out perfectly. The annual servicing, maintenance, plus safety & emissions tests were all done well...and on time. Our Mini was returned at the end of the day as requested. My bride of 50 years was thrilled...and that ain't easy!!!

Lindalin65

17 de ago. de 2021

I always receive excellent service when I have to get maintenance performed on my Countryman. Carlos keeps me up to date every step of the way, and I appreciate his knowledge and professionalism!