marobinson

24 de oct. de 2012

I live in Little Rock, Arkansas, and was visiting Charleston and Savannah when I saw the dealership, Mini of Charleston. I had been considering a new Mini Cooper and was particularly interested in the new Roadster model. I pulled in and saw that they had an extensive inventory on the lot, so I decided to test drive one. I was so impressed with the car and loved everything about it right away, but what really sold me was the sales experience I had at Mini of Charleston and my salesperson, Mary Skinner. She was knowledgeable, professional, courteous and extremely helpful. There was no pressure whatsoever, but I knew that I would get all the help I would need in designing and purchasing my new car. I liked Mary so much, that I told her when I left the delaership that I would buy a new car from her. I am not sure she believed me since I live so far away! I went home, designed my car on the website, sent her the specs and after helping me with all my questions and decisions, she ordered my new Mini! When the car arrived, I flew to Charleston and met the rest of the sales team at the dealership, and had the same level of experience with all of them. Very courteous, helpful and very professional. I had 14 hours during the drive home to get acquainted with my new car, and it was the most fun drive ever! Mary had gone over all of the workings of the car, so I never felt uncomfortable or unfamiliar with any of the operations. It is absolutely the perfect car for me in every way and I could not be happier. I love my new Roadster - more than any car I have ever owned, and my experience at Mini of Charleston was the best ever. It was so worth the drive to buy from this particular dealership!

amy.d.roberts.31

18 de oct. de 2012

I could not of ask for a better experience. Mary went over all my options and the prices. Before I ordered my car she tried to locate on already on a lot or in the process of being ship. I will go back for a third time to this dealer ship, and hopefully Mary, when it comes time for a new car next time.

liloleme23

12 de oct. de 2012

LOVE, LOVE, LOVE! I have owned 7 cars in my life - this is the BEST experience EVER! I will NEVER go anywhere else! THANK YOU!

robinschulte

16 de ago. de 2012

My husband and I bought two cars (mini, jeep compass) from RH in the last year. BOTH of us have had problems when trying to use the coverage ($1000.00) we bought for protection on the car . BOth of us have scratches and when we took the cars in to get repaired they offerred a paint touch up kit and said the scratches didn't fit under the clear coat warranty!2. I scheduled an appt for a oil change on my mini. Had to wait a week for a loaner car. Was at dealership at 7:30 on Savannah hwy. in Charleston and was told rudely that I DON"t need a oil change yet (i had 8500 miles on my car) and I said but I called a week ago and told them my mileage, the comment I received was well you must not have had a good car like this, My husband and I downsized from a cadillac and a volvo, so I didn't appreciate the smart remark.Then when I showed him the scrath on my mirror he said well I can order a paint touch up kit, I said no I want the mirror painted I have the coverage on my paint and he said no it doesn't cover a scratch!I drove over 40 minutes on a work day to have my car serviced only to be told, we don't service them at this mileage and I would have to come back. We bought two new cars with what we thought (we were incorrect) was a reputable dealership, since my husband is gone so much with his job he didn't want me to have any problems with the cars, or the ability to have a good souce for problems. I think the coverage for the body is a scam and a waste of money, I paid a $1000 and everything seems to NOT fall into the right category to utilize it! I had my new car a few months and the side mirror fell of a brand new car, and I called service and my sales rep and finally got a call from a manager who brought me a loaner and they took my car for the repair, but my first response from RH service was oh bring the car in we will see what we can do!!This was a brand new car, that as I was driving on 95 the side mirror just fell off! We are very dissappointed inthe service and promises of Rich Hendrick and his associates. We will not buy from them again> I manage a very large customer service department and as you know a satisfied customer will tell one or two people, but the person who is upset will tell 10 people ,well I can tell you that I am not a satisfied customer and I will not hesitate to share my experience with others.

UsedJeep

29 de oct. de 2010

I purchased a used 2006 Jeep Wrangler Unlimited from MINI of Charleston. During this process I was assured the vehicle was inspected and was even offered various warranty options. I did accept an engine and drivetrain option but this is unrelated. There were two separate service issues that occurred. 1. Poor respect for privacy requests. I was asked to sign a sheet allowing them to contact me after the purchase and I refused. I was told the sheet must be filled out to complete the sale but they would mark it "do not contact." I went so far as to mark it myself. The next week I received an automated call and complained to the associate. They blamed this mistake on a "database error." Do not sign anything allowing yourself to be contacted regardless of how they represent it.2. In a much more serious issue, after owning the vehicle for two weeks I noticed the plate over the passenger side seatbelt was missing. I searched the vehicle rear floor and could not find it. I tested the seatbelt and it does not function. It will not lock position in an accident. I contacted my sales rep and brought in the vehicle. I assumed safety was part of the inspection. I have since called their service line and was told they do a certified inspection of used cars and this includes safety inspection. However, they will not repair or replace the seatbelt. The most they were willing to offer would be to sell me the part or charge me full price to have it replaced. It seems minor but I had the assurances of their mechanics that the vehicle was sound and I spent two weeks with the most important person in my life sitting in that seat. I hate to think what would have happened if I had not noticed the issue myself. I now even questions my airbags, etc... If you decide to purchase from Rick Hendrick MINI of Charleston please be prepared to be bombarded with emails, phone calls, and little notes in your mail slot every day for at least a month. Do not expect any help if basic human safety is your concern. They will sell you a vehicle with faulty safety equipment and will not assist in repairing it.