Valued Customer

22 de sep. de 2016

Dawn always provides friendly and professional service. I'm updated regularly, and the car is completed as promised.

WayneS

21 de sep. de 2016

The sales team was very friendly and put forth extra effort to make sure I got what I wanted. They didn't try to push me into a vehicle that was out of my budget. They were willing to work with me.

Jason W from MINI of LAS VEGAS

18 de sep. de 2016

Great customer service! The staff are very accomodating.

Michael Myers

17 de sep. de 2016

Had a great salesman who answered all my questions and that made my decision to buy the first of many mini coopers.

Frank L

6 de sep. de 2016

The sales person, Chris Uhles was extremely knowledgeable in all things Mini. We came in looking for one model but went on to buy a Mini Clubman and we are very satisfied. We would recommend talking to Chris Uhles if you have any interest in a Mini.

Dave Willey

26 de ago. de 2016

I'm always treated like royalty by Dawn Trail in the service department, her staff of mechanics especially Jeff always ensures my Cooper is in tip-top condition.

Dissapointed Customer

26 de ago. de 2016

Don't bring your vehicle to this Mini unless you have to under warranty or don't have another mini service in your area.

Valued Customer

25 de ago. de 2016

Kevin is so helpful and always offers the best rate on my repairs!

Jerry H

24 de ago. de 2016

Excellent will return for another Mini. Great salesman. Excellent service department especially my rep

Justin C.

23 de ago. de 2016

Chris U. and Kevin are amazing, and helped me get in and out of there as fast as possible, there was no haggle

2015redhawk

17 de ago. de 2016

Got us in right away and very fast service and they even washed my car

EDWARD WILLIAMS

17 de ago. de 2016

The service and purchase that I made everything went excellent.

Corinne Quintana

15 de ago. de 2016

Buyer beware! They made a mistake on my paperwork and overcharged me for my vehicle. I showed them the price printout they had given me and a screen shot of the price from cars.com. They admitted to making a mistake but told me that because I signed off on it, that is the new sale price! There is a reason they have an "F" rating on BBB. My advice is to shop elsewhere.

Bluie

14 de ago. de 2016

Good service, car was done on time, Dawn was great

G Rhodes

11 de ago. de 2016

as always the service was incredible and Dawn rocks the service Dept.

Morgan

11 de ago. de 2016

Mini of Vegas helped me get my car back on the road when my engine was shot and helped me with all of my warranty work. Truly the way I believe customers should be treated

Happy Driver

31 de jul. de 2016

I am so very happy with my 2014 Hyundai Elantra. The entire experience at Mini of Las Vegas was incredible and Jason was exceptional. I highly recommend their dealership and Jason.

Julie

29 de jul. de 2016

Great customer service from both Matt Blank and Chris Uline. Very informative, helpful, fair, not pushy, no gimmicks

Christine Scott

24 de jul. de 2016

I was treated VERY well, by EVERYONE involved... from the Sales Manager, to the Sales person, to the Finance guy. EVERYONE treated me with respect and wanted to get me the best deal they could. To me, it just wasn't about selling me a car - it was about selling me a car I would be happy with!

Michelle

21 de jul. de 2016

We came in with a car in mind, Donald took us through the test drive, answered our questions, facilitated the purchased and had us out the door in less than 2 hours!Great job!

Kathleen Leatham

15 de jul. de 2016

Was fast relaxing and no pressure had to wait a little for the final financing guy but all in all was good I'm very happy with all the sevice I got , every one was respectable and seemed happy to be working there , I would tell my friends to go buy there car here

Maricela

11 de jul. de 2016

A great experience as always and will continue to take my car

Michael

1 de jul. de 2016

I could not be more pleased with my service advisor Jerel Sucias. He delivered first class service and I was very impressed. This was a great experience!

wendy

27 de jun. de 2016

Was impressed by the fact the salesman had been a mini cooper owner for over eleven years. Made me have confidence in the car and the customer service.

The Becks'

22 de jun. de 2016

Not too impressed with salesman and his response to phone calls or being there for an appointment. Was lacking in accurate paperwork and response to questions. Would not buy another car from them.

Hazel L

21 de jun. de 2016

I had a great experience purchasing my new cooper , excellent customer service from start to the end.

Nikolai

20 de jun. de 2016

I drove my car to mini dealership in Las Vegas and told the service advisor that I have two faulty codes referring to mild unction of High Pressure Fuel Pump. They replaced it as it has its own warranty. Cannot be happier than that.

Roger W Taylor

17 de jun. de 2016

I have no comment -- the drive rep did a great job

Irene

16 de jun. de 2016

I will never buy a near/or new car from this dealership ever again. I am in the process of waiting for the title so I can go to a Toyota dealer and exchange this car for my granddaughter.

DaveM

14 de jun. de 2016

great experience, excellent sales staff, great car

John

13 de jun. de 2016

Kevin in service is great. Makes a promise and sticks to it. Honest and trust worthy guy!

Stephen

12 de jun. de 2016

Tony Bowler helped me find the car I wanted and was a cool guy. Thanks Mini of LV

Tina

27 de may. de 2016

Great service, clean dealership, great employees. I have been using this dealership for 7 years and its all been great.

ED CAMPBELL

27 de may. de 2016

I FOUND A VEHICLE ON-LINE AT MINI OF LAS VEGAS AND PLACED A DEPOSIT ON THE VEHICLE UNTIL I COULD FLY IN TO INSPECT IT VISUALLY AND TAKE A TEST DRIVE. I COMPLETED THE PURCHASE AFTER THE TEST DRIVE AND ARE IN THE PROCESS OF HAVING THE CAR SHIPPED TO ME IN ROYAL PALM BEACH, FLORIDA. TONY DID AN OUTSTANDING JOB AND WAS ALWAYS IN COMMUNICATION WITH ME DURING THE BUYING PROCESS. I WOULD HIGHLY RECOMMEND ANY CLIENT TO BUY WITH CONFIDENCE AT THE MINI OF LAS VEGAS DEALERSHIP. ED

Mr. G

25 de may. de 2016

For an "older" guy who has had many, many experiences with car dealerships and service reps for the better part of 70 years, today was one of the most pleasant and comfortable experiences ever thanks to service consultant, Matthew Bland. While the news of mounting expenses weren't the better part of my day, Matthew's professionalism and sincere manner seemed to soften each pronouncement. I truly appreciated being informed throughout the day as to progress made and work yet to be performed. I congratulate Mini of Las Vegas for employing Mr. Bland and other quality people who know their jobs, perform them extremely well and treat the customer in a patient, understanding and kindly manner.

David Afromsky

20 de may. de 2016

My Service Advisor Matt Bland was curteous, took care of some additional items to be looked at and got me in and out with a clean in an hour.Thanks Matt.

Melvin Mendoza

19 de may. de 2016

I purchased a 2012 Mini Cooper s all4. The service was amazing and the people were very helpful when answering my question.

Sarah

17 de may. de 2016

As always, the associates are nice and know who you are when you arrive for service. So far, warranty repairs have been completed hassle free. Communication is stellar, car is always clean when ready. Luv this place!

Nicole S.

17 de may. de 2016

Service personnel are always courteous, accomodating & professional. Amazin experience overall!

Richard C.

16 de may. de 2016

Got a great deal on a 2015 at Mini of Las Vegas. Felt that we negotiated fairly and everyone walked away happy - especially me!

Dave

16 de may. de 2016

I went to the dealership after seeing a few used Minis online to see for myself. I found what I was looking for and then got in touch with a salesman. Chris Bennett was very polite and professional. Not pushy or trying to give the hard sale. I had a trade in vehicle and a pre financed check in hand so the negotiations were straight forward. There was no upsaling or slimey pressure. The guys worked with me to get to the figure I wanted and I was out the door. It was about as painless as it could be. Thank you Chris and Mini of Las Vegas.

R Bryan

13 de may. de 2016

Great buying experience with our 2016 countryman! Tony was awesome:)

Lan

13 de may. de 2016

I bought an used Toyota Prius . The car is so good.

Abby's Dad

12 de may. de 2016

Great experience. Entire staff was professional and helpful. Great salesman in Donald. I hill recommend him.

Judy

10 de may. de 2016

Overall excellent experience!!! Fast, friendly service

Monique

9 de may. de 2016

Roland Wheaton was great! He was courteous, patient and extremely helpful in helping me choose and make the decision to lease?

Michelle

1 de may. de 2016

Great buying experience at mini Las Vegas Tony and Victoria were awesome!

Haydee Cuevas

28 de abr. de 2016

Chris Uhles, thank you so much for your exceptional customer service. You made my experience comfortable and exciting. My first new car is everything I had hoped for and more! You and Graham were wonderful and professional, answering every question and any concern I had. I couldn't thank you enough for all the help. The rest of the team was also very friendly and pleasant. I will recommend others to see you all in the future.

Chris

25 de abr. de 2016

Chris was exceptional at helping us. Though it always seem to take a long time to finalize a deal, it was a good experience.

Sara

21 de abr. de 2016

After having a TERRIBLE experience at another dealership the previous day, I walked into Auto Nation Mini a bit hesitant and uneasy. As soon as I walked in I was greeted and assisted right away. In less than 2 hours I was signing on the dotted line of a great car that I was so happy with. Jason was extremely helpful, straight forward and never once did I feel like I was not getting the best deal and service possible. I will recommend Auto Nation Mini to anyone and everyone - such a great place!

saltedjellyfish

19 de abr. de 2016

Recently purchased a 10k used car. Provided a check for the down payment. It was agreed the check would be held until financing was approved. Financing was approved, went in to sign revised official paperwork, decided to just have them debit my bank account for the down payment. Done, no problem. Got the check back. 30 days later they somehow cashed the check, even though we had the physical check, and my debit payment already cleared. As of writing MINI of Las Vegas has submitted the check to my bank twice prompting overdraft fees and calls from Chase fraud protection. This nearly locked the account down; luckily Chase is pretty understanding. We cannot get a hold of the finance manager or anyone at the dealership who is willing to assist us. All we can do is leave messages that are not being returned. My initial purchasing experience was less than stellar but I chalked it up to it being the typical car buying experience but these post purchase shenanigans are too much to not finally leave a review.

SFS

21 de mar. de 2016

Had to take a my car in for a scheduled maintenance. I was very happy with my service rep and the quality of the repairs.

IntellectuallyDisabled

6 de mar. de 2016

Service Manager claims door CRUSHED roof but it looks VANDALIZED!! GM refused to Pay for DAMAGE!! I AM DISABLED-brain injury- I'm terrified of BULLYING & more DAMAGE to my NEW Cooper.

mini owner

22 de feb. de 2016

I think it is very important to either take a picture or show customer part that needs to be replaced.

Mike and Wanda

25 de ene. de 2016

We found several cars we were interested in, online, at cars.com. We made inquiries, but Bryan was the most responsive. Since we lived out-of-state, we were unfamiliar with policies and procedures. Bryan was able to facilitate the purchase and financing. His caring and attention to detail made a great deal even better. Alexa, at the dealership, was able to complete the final paperwork in a timely and professional manner. All-in-all, we ended up with a car we truly love, at a very fair price, from a dealership we trust. We would not hesitate to do business with these folks again!

Van C.

22 de ene. de 2016

I went in not expecting to be purchasing the car that same day but ended up doing so. They had the car I wanted at a good price so I decided to trade in my car and get the car that I really wanted. Overall a pleasant experience and I would recommend them to anyone. Just be patient when you first arrive as they seem to only have 1 customer service personnel and it might take a little bit before he is able to get to you. Good things are worth waiting for rather than rushing to buy somewhere else and possible regretting it later on.

Mini blue

14 de ene. de 2016

Extremely low key and low pressure experience. Respectful and professional throughout entire buying process. Jason is very knowledgeable about the product line with a contagious enthusiasm. Absolutely love my Mini

courtney

4 de dic. de 2015

My experience was great at first and Donald was awesome. My only issue is after the fact , I am told that I need to add more money to my down payment , which was never discussed with me beforehand. So, irs def a bummer and I think that is something they should make people aware of before they purchase the car. Other than that Donald was great and I have already told many of my friends to visit him and no one else. ?

Jim Salscheider

1 de dic. de 2015

Friendly and warm. Very helpful on problem solving. Resolved my tire issues- saved me money.

Kyla Hosoda

27 de nov. de 2015

My husband and I were in the market to get a new car, and we had brought my parents with us, as my mom was a consigner. We found the perfect car for us right away! We ended up with a 2008 Ford Edge and it is in pristine condition. Jason was the one who helped us, and he was able to tackle our complicated financial situation. It was the most present experience I've had while getting a car and we feel very well takers car of.

DianaM

25 de nov. de 2015

Jason and company were fantastic. No pressure, just helpful advice

Jeff m3

24 de nov. de 2015

Very interested in showing you the cars that interest me. bought and drove away in two hours

Joe

22 de nov. de 2015

Beehive manager is very helpful and wants to make sure you have the best experience

OrlandoLV

20 de nov. de 2015

I had an early appointment and was at the dealership by the time the "Service Dept.' opened. They took the car in, took care of the paper work, I waited for a couple of hours and I'm done. No hassle.

chantell

18 de nov. de 2015

I went into Mini looking to buy a used car and uncertain that I would be able to get financed. Mini not only financed me but put me into a beautiful car way beyond my expectations. They made the buying process as easy as possible and worked with me in every aspect of deal. It took less than 2 hrs to find my car and drive away the proud owner. Thank you Dylon and everyone at Mini, you guys are awesome.

jon w

15 de nov. de 2015

My wife and I had a great experience after several bad experiences in a row. We're definitely happy with our purchase And would return here next time we buy a car, our salesman Chris was awesome And will look for him when I return.

FM

17 de oct. de 2015

My experience at this dealer was by far the best dealer experience i have ever had. Jason was great and helped me get into a new Countryman. Jason is also a fellow MINI driver and was very knowledgeable about what he was selling. I think it is really great when the person selling is also a customer/fan of the product. Alexa, the finance manager, was also great to deal with. Also also a MINI driver/enthusiast, she offered insight into what add-on services were worth getting and wasn't trying to sell me everything she could. The atmosphere at this dealer is very refreshing compared to others I have been in. It seems very relaxed and feels more like an owner's club than a dealer. I will definitely be recommending this brand/dealer to my friends.

Dywan Montgomery,Sr.

9 de oct. de 2015

The first day I went to Mini of Las Vegas the representative was not very helpful. I assumed the way I was dressed that I might be just wasting his time. That Wednesday September 25,2015 I told him that I would be back on Friday to buy that car because I really liked it. I thought he should of been a little more professional on trying to more information from me to get me to come back. If I didn't really want that car I would not have come back. I returned to Mini of Las Vegas on Friday September 25th. I was approached by Xavier who answered every question I had. He was almost as excited as I was. The process was very quick and to the point. Mr. Taylor was very professional and good at what he did. I don't remember the other representative who I signed all my paperwork with, but he was very nice and kept me laughing. I would recommend other customers to the company. Thank you for your service

Candace

11 de sep. de 2015

I had an appointment to get my car serviced for the 1st time since I bought the car and I was so shocked by how amazing I was treated. They were short handed because of the holiday weekend and they were super busy but they went above and beyond to make me happy. I was raving about a product in the mini store that I have always wanted but couldn't afford and they gave it to me as a courtesy because I had to wait a little longer for my car. They even gave me a loaner car so I didn't have to wait the entire afternoon for my car to be serviced. I have never felt so special and appreciated from a car dealership before. I will always have my Mini and I will never go anywhere else. They are so great at what they do, I really hope they get recognition for it.

C F Cast

31 de ago. de 2015

Nate's attitude reflects a rare honesty one doesn't see very often these days in car sales. He's smart, savvy, direct, works hard for you, and isn't afraid to be fair.

Ashanti Miller

18 de ago. de 2015

The dealer, Anthony Bowler was so cute. When I told him what I decided to name my new car Madeleine in an email, he wrote a note of greeting and pulled her into the show room, so she would be the first thing I would see when I came to collect her after work yesterday. Oh, the FEELS!There's a whole thread about my positive experience on Facebook. I'll happily tag you to the thread if you have a Facebook page, Mini of Las Vegas :) Thank you for my new friend, Madeleine!-Ashanti

Barbara and Larry Hull

11 de ago. de 2015

Everything was great but copy machine jamed but no ones fault. Made the wait a little longer than expected

Michele B.

29 de jul. de 2015

Was a quick and easy experience Kevin was great to work with

JJ1172

27 de jul. de 2015

I always love how they are never too busy to take the extra time to explain/show you any question resolution that you may have.

Antonio C

27 de jul. de 2015

I was lucky to have Chris Uhles as my salesperson. He is extremely knowledgeable of the Mini Brand, honest, helpful and not a pushy sales person . However in the finance department they are definitely not costumer focus.

The Weismans

23 de jul. de 2015

Traded in my wife's Clubman for new 4 door Hardtop. Jason (sales), Noe (finance), Brandon (manager), and Dawn (service) were all fantastic. From start to finish they helped ensure that we had everything we wanted AND needed. This is now our 5th Mini Cooper and after this experience, we are excited to buy number 6 when our son turns 16.

Andrew S

20 de jul. de 2015

I have wanted a MINI for some time and finally decided to go for it. I went to MINI of Las Vegas expecting them to be like any other car dealership. I was pleasantly surprised. My "motoring advisor" Chris was fantastic to work with. He is a MINI enthusiast and it shows. He answered all my questions knowledgeably, and did not pressure me into a sale. I did my research, and I feel like I got a fair price for the car I wanted. Chris has stayed in touch with me to answer questions, share tips, etc... I'm really pleased with the whole experience. Alexa in finance is also great. I came in with pre-arranged 3rd party financing because I didn't want that to be part of the price negotiation. They were able to get me a better rate. Buying a car is a business transaction. You need to go into it knowing what you're willing to pay for and where you draw the line. But if you go in with clear expectations and a good attitude, and you work with the right people on the other side of the table, it can be a great experience. The people I worked with at this dealership were the right people.

30 year Veteran

20 de jul. de 2015

The process was easy and good until I went to get my second set of keys that I was told were at the store. When I arrived there was no second set, no amount of phone messages left with management seemed to matter and the attitude of the guys at their front desk was off putting to say the least.

Margo

18 de jul. de 2015

Great! Loved the people and got a great price. The surveys are too long.

Alma Valdivia

12 de jul. de 2015

Buying my dream car was a great experience, we had a good deal. Customer service was fantastic! I'm a happy customer and new owner of a beautiful Country man Mini Cooper! Thank you Jason!

San Diego mini driver

6 de jul. de 2015

I drove 350 miles for a long 4th of July weekend and my son's birthday celebration when my engine light came on. Dominic fit me in Friday afternoon, provided shuttle service so our vacation wasn't a bust and had my car fix and ready to go in a few short hours. Everyone was friendly and went out of their way to accommodate us. Thank you Dominic, Koa and the rest of the staff at Mini Las Vegas!

Lindy

18 de jun. de 2015

I was fortunate to have Chris as a sales rep. He was knowledgeable, patient, helpful and committed to insuring that all of my questions were answered and that I was comfortable with my decision to buy the Mini. Too often buyers have to suffer through pushy sales reps in order to buy a car. Chris understands that and worked hard to be helpful. The whole buying process went well.

Jesus Gutierrez

18 de may. de 2015

I have always been treated exceptionally great from the time I purchased my mini up to today when I come for service. The service staff is exceptionally friendly, courteous and very professional. They really treat you like a friend,

Kristen

6 de may. de 2015

Chris Uhles was amazing! He knew EVERYTHING about the Mini that I was purchasing and went above and beyond to make the process a breeze. His wealth of knowledge was amazing! I look forward to working with him again in the future. As for my car, I am in love! It is absolutely perfect for me (: I couldn't be happier.

Kristoffer Vitug

5 de may. de 2015

Great service. Gave me all my options and offered the best deal!! Thank you

jfminilover

24 de abr. de 2015

It was a great experience as I was a first time buyer , however I had to wait several hours next day at the dealer cuz my keys didn't work ; finally they remove the receptor who had an upgrate to open your garage ... I was sad for it , but great service in general

insook

21 de abr. de 2015

Mary was very pleasure to work with. Transaction was very smooth and easy. Service advisor ( shadow) was also very nice and accommodatable to what we need.

Stan Walkowski

15 de abr. de 2015

Easy to purchase. Fair price. Friendly attitude.

Annasbananas

15 de abr. de 2015

MINI of LV is fantastic! Jason was wonderful to work with and helped me find the right mini for my price range and lifestyle. Everyone there was very friendly and knowledgeable.

Yaima R

17 de mar. de 2015

Great experience. Jordan is the best. Going back there again

Tunde

3 de mar. de 2015

Excellent customer service experience at Mini of Las Vegas, salesman did an awesome job, the car runs fine

Mini Bucky

13 de feb. de 2015

We purchased a 2011 Mini Cooper hard top.The experience was second to none. Our salesman was kind and patience and we could not have asked for a better car.The service dept was clean and efficient and simply amazing. My car was ready within hours.

Flor/minicooperhardtop

3 de feb. de 2015

Jason, Nate and Alexa are awesome. They made our "mini" experience a very good one.

Skeeter Gray

30 de ene. de 2015

IIf was a positive experience. Polite and knowledgeable staff.

DD

28 de ene. de 2015

Best experience buying a car ever. Whole team from salesman, manager, financing was personable and friendly.

HappyNewMINIowner

14 de ene. de 2015

Leased a 2015 MINI Cooper Countryman S here two weeks ago. Salesperson Nate Lugg very personable, helpful throughout the whole experience, great follow-up. Transparent pricing, lease options flexible and reasonable.

Bronson H.

28 de dic. de 2014

I saw the car that I wanted on-line, and the deal seemed really great. I went in thinking that the price would change, as most dealers do this just to get you in the door, but it did not. It was the price they advertised, plus tax, title and license. We did the deal and we were in and out very quickly. They then were easy to work with after the sales with all my questions. Good experience altogether!

Ramon Pages

25 de dic. de 2014

I bye one used Nissan exterra in good condition and excelent

kelly

20 de dic. de 2014

cant say enough about alexa! when i purchase me next car i hope to deal with her again, she made my buying experience enjoyable

Patrick Kirkbride

19 de dic. de 2014

Very helpful and understanding, Alexia made things very easy and made me feel comfortable with the process.

Alyson

22 de nov. de 2014

Searched the internet, found the best price here at mini. Loved the return policy. Loved the perfect car....

JW

22 de nov. de 2014

Set up an appointment with the internet person and after showing up he wasn't even there. He said he would have the car ready for a test drive and didn't even do that. Wife and I just walked out. The sales manager couldn't even see what was going on after I asked for him. Horrible.

my 3rd mini cooper purchasing experience

5 de nov. de 2014

This was my 3rd purchase of a Coop. I believe they truly sell themselves. I had the unfortunate experience of dealing with a misogynistic salesman, that quite frankly ruined the entire experience from beginning to end. Every question, concern, level of indecisiveness was treated as an inconvenience to him. He never once reassured me on my choices or even opened up the door to my questions and concerns. Furthermore during the end of the purchasing process I was awarded only one set of car keys and was treated like an overbearing demanding customer when I demanded floor mats in my vehicle. Upon leaving the parking lot my salesman Cameron stared with a glare in his eye, while we all know he should of been SHAKING MY HAND appreciating my business. Unreal experience, if it wouldn't of been for the beautiful new 14 cooper s staring at me in the face I would of definitely taken my business elsewhere.

Lance L.

3 de nov. de 2014

Went in to check on a Honda Civic Si. Tony helped me the whole time and the whole experience was perfect. Car was what I was looking for and customer service was great. Very warming experience and pleased with my purchase!

Mini Excellence

29 de oct. de 2014

Every person at Mini of Las Vegas was professional, helpful and nice. This is my third Mini and the leasing experience was quick and painless. The car is superb!

New Mini member

23 de oct. de 2014

My wife and I visited Mini of Las Vegas to check out the Mini. We decided to purchase a 'Countryman' (demo unit) after we talked, got advice and answers to all our questions from Tony Bowler and Bryan Kneiding. Very friendly and professional advisors. Even Jason Castano, who handles finance/paperwork, left his office and accompanied us to the car lot to show me and my wife certain features we have forgotten the first time around. This was on a Monday. We were so satisfied with the product and the buying process. We went back on Wednesday and purchased a new 'Paceman'. This is the first time that we purchased two cars in three days!!! We can't believe it ourselves! Now we are happy members or the Mini family. Thank you to all!!!

Angela Hampton

20 de oct. de 2014

they're good I guess after doing the credit application lady never called me back!

first time used car dealer purchaser

16 de sep. de 2014

Two sales people helped us with our purchase, they were great very helpful in answering questions and raising questions, but after sale things were not so smooth, although they found us a lower presentatage rate, everyone was to busy to take care of us in a timely fashion. when we left with the car the tank was on empty even though they said they would fill the tank half full. they told us it was someone else that was suppose to take of it.When a call was placed to the salesperson he lied saying that some cars don't come with blinker switches that self cancel (i haven't seen a 2007 not equipped with this feature )maybe on a motorcycle.

Cooperman

27 de ago. de 2014

I have had my Mini now for three years. The buying experience was easy, unpressured, and smooth. The service since has been flawless. Service department always make me feel welcome and like a respected customer. When I have left my car for service or have stayed while it is being done I have always been kept abreast of what was to be done for service. They strive to meet their projected estimated time for repairs or let me know if some unexpected event might cause a delay. Have been very pleased with every detail in this dealer experience.

Leonardo M

20 de ago. de 2014

Thank You !!! Mini of Las Vegas for the Best Experience of buying a car with no pressure what so ever.Jason Castano you ROCK...explained everything in detail much easier for me to understand the Vehicle I'm buying.Easy process and Transparent.So the next Car I'm buying For sure coming back to this dealership.the Mini Cooper I bought was amazing Second hand but looks and feels NEW.thanks Guys.

JandCC

4 de ago. de 2014

I had stopped by the Auto Nation Collision Center for work on my Toyota 4-Runner. I was looking for a used Toyota Tundra so I walked over to the Mini lot. There found a 2006 Tundra Access Cab SR5. The sales rep, Micky, was up front and very easy to work with. The vehicle was clean and had been gone through for mechanical issues. The engine compartment was very clean. Mickey was able to give me the best amount on my trade-in that I had found all day looking at 5 other lots. I have driven the vehicle for over a month now. It has be one of the best trucks I have purchased, and it is 8 years old. Oh and they even put some fuel in it for me.

Shicks

24 de jul. de 2014

Usually, it's exciting to get a new car. For me, I've been through the process a few times. Well, mini of Las Vegas has been a disappointment from day one. The day I purchase my car (BMW 328i) the window falls off track. After contacting the dealership, I was told the service department was closed and to come in the next day. I go the next day and they put and adhesive tape on the window. 20 days later I still have adhesive tape on my window...not fixed. The driver side mirror does not adjust. Again, another issue that was supposed to be fixed and 20 days later still untouched. I've been back and court to this dealership about 4 times since buying the car and I have not been compensated for my travels nor do I have any service completed on the car. So much for the excitement of buying a car. Needless to say, I won't be recommending this dealership to anyone!!!

carlos e

9 de jul. de 2014

The service and attention to detail is great. I don't even have to schedule my maintance service, they do it for me. Xavier was a great sales man tried to get use the best deal. Left happy with our vehicle.

brian

2 de jul. de 2014

I just purchased my third MINI (my second from MINI of Las Vegas). Kevin, Jason, and Scott were all wonderful to work with, extremely helpful, and showed dedication to going out of their way to be helpful. Jason was my sales associate when I bought a 2008 MINI from them six years ago, and he remember me and my car, amazing service! I highly recommend a MINI, and getting it from one of the great folks at MINI of Las Vegas!

Andrew

28 de jun. de 2014

I went into the dealership with an appointment with Alexa knowing I was in the market to get a car. Alexa was amazing. She was relaxed, fun, easy going and professional. She immediately found common ground to communicate with me and my fiance. She wasn't pushy or impatient. Whatever and however I wanted to proceed she was cool and comfortable with it. I found the exact car I wanted, color and everything and drove away with my Mini. Everyone at the dealership are very professional yet relaxed. I had a great time and it didn't take too long. I Te omens Alexa and the Mini dealer of las Vegas.

Don & Marcia

20 de jun. de 2014

We've purchased several new cars over the years.Mini of Las Vegas was one of the best an easiest dealers to buy a car from. I dealt with the sales manager Scott Scheyer. We had to order our, Scott didn't even require a deposit. There were no hassles and got the best price of any dealer within 200 miles with a fair trade on our existing vehicle. No surprises and no last last minute nonsense.If we buy Mini again we'll definitely go there first.

San Diego Scott

18 de jun. de 2014

I recently purchased a used Chrysler 300 from Mini of Las Vegas and must say that the experience was terrific. Buying a car, much less a used car, can be very exhausting and fruitless. I dealt with Alexa and Sal and they were fair, reasonable and very professional. After negotiating the terms for the car I wanted, we came to a mutually beneficial arrangement. I ran into trouble getting a check from my credit union on a Friday and even though I wouldn't be able to get them a check until Monday, Chris in the finance dept. wanted to make me happy and made it possible to let me drive away in my new car that day. Most places would never let that happen until check was in hand. I would like to thank Mini Cooper of Las Vegas for having a great sales and finance team and in particular Alexa, Sal, Shrie and Chris. I would highly suggest buying a new or used car from Mini Cooper of Las Vegas.

DF

23 de may. de 2014

Xaiver Taylor at Mini of Las Vegas was great! We love the little Cube we bought but wish that the Nissan dealership had added the extra key and manual with the car. Who dosen't do that?????? The Mini of Las Vegas was a very nice facility and all the employees were great!

Deb. H.

8 de may. de 2014

I returned to buy a new 2014 mini from Jason weinstock. He was awesome during the first mini purchase so I came back. This time I got to spend time picking out what I wanted and Jason was there for every detail and question. He kept me updated until my baby was delivered. He was doing dual jobs on the day I got my car, but he stayed till after closing to make sure we were happy. The service care done for my prior mini was excellent coordinated by Dawn. She was right there for a high five on my new. These are rare qualities for people these days. Mini Las Vegas you rock see you in 30 days for my girls check up Deb H.

Sean

15 de abr. de 2014

Dawn Trail was the service representative I met with to discuss setting up an appointment and providing services for my Mini Cooper. She was very receptive to schedule an appointment that would meet with my schedule, and she was very informative in terms of service costs and time lines to get my car back on the road in working order. I was very pleased with the waiting lounge, the cleanliness and vending area. It made my 3 hour wait more tolerable. I also enjoyed the extra touch in getting my car washed prior to having it delivered. Great job folks!

Bill/Marie

30 de mar. de 2014

We Leased a Beautiful Mini Countryman. What a Fantastic car. We couldn't be more Happy with our purchase. The staff that helped us thru out the process was just Amazing. They were (Sales) Jordan Centurioni, (Sales Manager) Bob Phillips and (Business Manager) Schrie Rowland. They made our purchase a Joy. This is our second Mini and would not go any where else after we owned one previously. Thank you Sahara Mini for be so professional.

Keshauna

7 de mar. de 2014

I have been with Desert Mini for about a year or two now and I have always been comfortable with the way do things because they make you feel comfortable. Like any other dealership it does take forever to get in and get out but its worth it. Thanks Jason and Alexa for all of your help.

aem805

28 de feb. de 2014

Great salesperson, test drove car liked it later that day drove off in a car I wanted.

jfurt

29 de oct. de 2013

Good experience. Lots of cars look at. Jason was helpful, knew everything about the cars, but was not pushy. May have to go back there again.

gee

25 de oct. de 2013

Mini Las Vegas is a must go to purchase a car... fast,quick...and has an amazing staff!

Carmine

30 de sep. de 2013

We went there at lunch to look at a used car and were done buying it by 2:00. It is a present for our son's 16th Birthday so we pick it up this week. We are now a two mini family.

Pat the Mini Queen!

25 de sep. de 2013

The personel which we dealt with made the buying process very easy. They treated us like we were the only customers, which we were not of course. The service department for our old Mini also treated us like family. Can't say were wild about the facility, all black in the desert, but guess that's Mini so thelocals have no control over it.

MARK E.

30 de ago. de 2013

Email to Alexa: Hi Alexa: Thank you for your help with the sales process on the 2012 Honda Civic Hybrid. I appreciate what Kevin, Chris and yourself did during the sales process. You do have a slight problem though in your service department and its process! I called around 9:15 am on Wednesday, August 14th to request the possibility of picking up the new auto, having the 2012 Honda prepped, make the complete payment on the car and have the radar detector and license plate transferred from my VW Passat to the 2012 Honda. It was confirmed over the phone that I could pick the car up that day instead of Friday. I showed up just before 12:00 pm noon and gave the following in a bag to Chris and yourself. 1. Signed Title 2. Three keys for the VW Passat 3. Owners Manual 4. License plate covers for the VW Passat 5. A set of Wheel Lug Nut Key Lock ABC #9 Then I went to lunch at the Blue Ox Tavern and return to the sales area around 1:25 pm. I received the auto through Kevin about 13 minutes before 4:00 pm, just short of four hours after I brought my VW Passat to your office. When I went out to the parking lot to review the 2012 Honda I saw the following with Kevin. 1. The 2012 Honda was not washed or detailed. There was enough dust on the dashboard to draw letters and numbers. The trunk was filthy. 2. The license plate was not on the 2012 Honda, instead Kevin screwed a paper license plate showing a expiration of 9-11-2013. 3. I only received one key for the 2012 Honda................ not three keys like had on the VW Passat. See Attached............ 4. The radar detector was installed and working. I performed the following tasks on Thursday at my own expense. 1. Had the 2012 Honda washed and detailed for $40.00. 2. Put my license plate on the 2012 Honda and put the paper license plate on the dashboard for outside review. 3. Pending a response to my email about the additional keys needed. What can you do about this? I know you have to rely on other people within your company to make the purchasing of an auto from your parking lot a wonderful experience. That makes your job easier or harder. At this point in time the service department is getting an "F" for a grade. In the next 5 years, I will be in for my oil and maintenance work. I hope it does not take over 60 minutes to get my oil changed? Thank you for your time and help! Mark E. NET RESULT.............. NO POSITIVE RESPONSE.............POOR RATING

steveyreppert

12 de jul. de 2013

The dealership staff was amazing and very pleasant to deal with. I'm glad I got the chance to bring the car in, my wife usually does but it makes me feel good to know she is so well taken care of. Thanks again to the team at MINI of Las Vegas for all there hardwork and efforts.

Judybug

7 de jul. de 2013

Met Jason W at Mini of LV and told him what I was looking for, what I could afford, and he took me to the perfect car for us! I love the Mini Clubman as it is great on gas yet I still have room in the back for two people, or put the seats down and my dogs, LOVE it back there in their beds! They can look right out the window and walk around. Loaded my groceries the other day, just popped the seats down and had plenty of room. Spent about 3 hours there and drove my Mini away!!

nominilove

6 de jul. de 2013

Buying was great, down hill after they get your money. Do not buy the warranty.

JGSS

24 de jun. de 2013

My son was there on company business and while I was waiting I began to walk around the lot. Cameron asked if I needed any help and 10 minutes later I was purchasing a car. No pushy salespeople, no long waiting time for approval. In less than 1 hour I was driving off the lot with my new car (which we desperately needed), Thank you very much

VickiInVegas

26 de may. de 2013

This is my second MINI from Desert. My first experience was fabulous and this even tops the first one! My car is terrific, the service and friendliness there make me feel like family. If you even slightly consider a MINI, don't think of going anywhere else. They have done so much for me with service that they didn't really have to do, both in repairs and purchases, that I would never hesitate to recommend them and the cars there.

Sallyrip

20 de may. de 2013

Leased a new 2013 Clubman Mini S from Jason at Desert Mini. He was very knowledgeable, very accommodating, and quite personable. This is my 5th Mini and the experience will probably send me back to Jason, when my lease expires, for another Mini. Great service!

notyourfan

8 de may. de 2013

Just a big hassle to do any type of business with them. They tell you one thing and you get another. Not professional at what they do.

RandyMcPhail

20 de abr. de 2013

Phredd has helped me on two occasions when I had a later appointment with another service rep. He's always welcomed me even though I was early. What a great employee. Thanks!Randy McPhail

SEvans

15 de abr. de 2013

From start to finish Desert Mini made buying a new car a pleasure. Working with Jason was the best. He found the exact car we wanted, it was in on time as expected, and we drove it off the lot without a hitch. Love the car and the cooperative friendly service. We definitely recommend Desert Mini!

Black stripes, not white

3 de abr. de 2013

Are you serious? I bought a convertible mini back in January and since then I have been waiting for the hood stripes to be replaced. After numerous phone calls to my sales person they finally got me in, but when they replaced the stripes they put white instead of black. Are you serious? If I wanted white stripes I would have bought a car with white stripes. They must be color blind. Although they have nice facilities, it must be a reflection of all the money they charge. They are able to get away with terrible service because they're the only mini dealership in Vegas. If you want to buy, take the time to drive to Southern California where there are several dealerships who will work for your business rather than point out "it's us or another car brand"

sgl2095

12 de mar. de 2013

Dealership was very helpful and took care of all my needs in finding just the right Mini for me. They even tried to take care of a problem I was having with a previous dealership. I would refer them to anyone looking for that special mini cooper!

UserName49

18 de feb. de 2013

I went in for my 3 year annual service. They said I needed an alignment and I said go ahead. When I got my car back and headed home the engine over heated. I stopped to check under the hood and they left the cap off the coolant resevour. I had to call Minni assist and have my car towed back to the dealership. They said the cap must have poped off while I was driving. I was amazed that they would not acknowledge they made a mistake. They replaced the cap but did not cleanoff under the hood where all the coolant splattered every where. I had to wash the engine and hood when I got home. If they had admitted to their mistake I would not have been so furious about the error. I live 150 miles from Las Vegas and could have been stranded in the middle of nowhere. I will never use there service department again.

Ggreer

23 de ene. de 2013

Alexa was great! Very friendly. Very attentive. And knows the product well. If all staff at the dealership were like her it would have been 5 stars across the board.

DG

3 de ene. de 2013

Our salesman, David Pendleton, was great. He was easy to work with, and made great efforts to see that we were satisfied...HOWEVER, the rest of the dealership was not that way. We drove over 175 miles on New Years eve to find a car with scratches and dents that we were never told about. When we talked to them about it they promised to give us $250 off the selling price and a full tank of gas for our trouble, which never happened. The finance manager was short with us and didn't make sure everything was taken care of. I would NEVER buy a used vehicle from Desert Mini again.

Keith

28 de dic. de 2012

I shopped for a Mini with a specific set of options. Desert Mini had the vehicle I wanted, and we worked out a deal. Simple as that! They were easy to deal with, provided good information on the car, and delivered as promised. All of the people I dealt with were friendly, and made everything flow smoothly.

lfmead

19 de dic. de 2012

Dealership and my salesperson (Alexa) were great. They cut to the chase on a deal and worked hard to get it all pput together and me out the door. Check out was simple and the car was clean and ready to go. Highly recommend Alexa to anyone who wants to work with a relaxed salesperson who you genuinely like when the tranwsaction is over.

Stacy and Johnny Hawkins

1 de dic. de 2012

Alexa Dolpies was a Wonderful salesperson!She was there to make sure everything was perfect!It was such a pleasure to meet such a person, and have her take care ofall our needs! I would go to her again, and again!Thanks Alexa for such a Great Experience!

Dale M

21 de nov. de 2012

my experience with people at Desert Mini was great! David, Alexa, and Lou were friendly, professional, and proficient. Could not ask for more from the people I deal with.

Tgr1109

16 de nov. de 2012

We had previously contacted/visited another dealer for the purchase of a new 2013 Toyota Sienna and felt a lack of attention from their sales representative.We decided to visit Desert Toyota and for the first time in dealing with a car dealer, we found someone in Mr Levasseur that he not only did listen, but did all possible in his power to meet our requirement. And as a result of his expertise and salesmanship, we bought a new car that met our needs.He even went as far as calling back (after the deal was done) to ensure that all was to our satisfaction.As a result of our experience with him and the dealership, we would always recommend Desert Toyota to our friends.

triches

2 de nov. de 2012

I purchased a 2005 350Z from Desert Mini this summer. I live 240 miles from them and was somewhat happy about getting a 60 day warranty from them. Test driving the car I noticed a whirl sound which the service manager looked at at stated it was coming from the tires. I drove home and the sound ended up getting worse. I scheduled an appointment with them and brought it in (240 miles each way). They told me it was a wheel bearing and it was fixed. Being that part of the service departments motto is "fixed the first time" away I went. I drove home and the noise was still there.... so another trip (240 miles each way) but now the tire pressure sensor was not reading correctly. They replaced another wheel bearing which fixed the whirl and they told me they replaced several of the wheel sensors and upon driving around I would see the sensors register. 240 miles later I still had no tire pressure sensors being registered by the car (causing the yellow tire pressure alert). Again I made another appointment and another 240 mile trip to them. This time they all registered.... until I was about an hour away from them then the rear right tire deregisters. Again I drove to the service department and they were unable to see the error and told me I would have to bring it in when the error happened (it ends up being intermittent but always the rear right tire). I'm now outside of there warranty and every time I do any long distant driving the rear right tire sensor goes away causing an alarm. I drove the car down to them this weekend for an oil change and talked to the service manager (or so I was told). I explained the problem and that I had reported it and the problem I was having and was shocked for him to tell me it's outside of the 60 days and since it's intermittent it's on me. I strongly believe they should have replaced that tire sensor instead of giving the runaround which is making me hate this car now. What a hellish experience and alot of driving to get these problems fixed to have them do this to me. Ohhh... the oil change was even a pain. I had purchased the oil change contract for one year. When I arrived the service person told me nope, you don't have one.... It was then on me to go find the finance officer who sold me the car and who was able to provide me with a copy of the agreement to prove to the parts person that I indeed did purchase this contract.

Patti

17 de oct. de 2012

I had gone elsewhere to purchase a vehicle, but the other dealership wouldn't deal with me until I signed a blank contract. Anyone who knows better knows never to sign a blank contract, so I walked out. I saw the same type of car I wanted (but better) at Desert Mini and got in contact with David Pendleton. He helped me out so much and I wasn't forced to sign anything until I was ready to. I drove off the lot the same day. They are great there and so willing to work with you.

Kimesha H.

14 de oct. de 2012

I LOVE MY MINI. The dealership and Charlie Sofronas, my salesman, were the best. I was happy because he wasn't lik those crazy salesman who just want you to buy anything even if it's not what you want but Charlie was laid back and was looking out for what was best for me. The car is just as great as my experience. I had to get use to the cable gas pedal but everything else is perfect. Well except for the fact that I have to pay more for premium gas. :)

darreelz

9 de oct. de 2012

After multiple repair problems with my Mini. Alexa was the shining start for Dessert Mini. Helpful, a good listener and very, very willing to work with the customer

Neil Goldberg

9 de oct. de 2012

Purchasing our Clubman was one of if not the best buying experiences my wife and I have had. Don Marsh is the guy to see and should be an example to all car salesman world wide.. We will be returning to purchase another Mini Cooper in the future!!!

CrosbyLA

1 de oct. de 2012

I met with a few dealers in LA, but ended up buying my Mini from Desert MINI of Las Vegas. It gave me an excuse for a road trip, but it was well worth the drive. Their outstanding customer care I received through the process of buying and then continuing afterward was like nothing I've experienced. If you consider buying from them, ask for Byron Thompson. He's the kind of salesman I like working with: you don't feel pressure, you feel like he has your interest in mind first, his follow-up is exceptional.

camcrosby

30 de sep. de 2012

I met with a few dealers in LA, but ended up buying my Mini from Desert MINI of Las Vegas. It gave me an excuse for a road trip, but it was well worth the drive. Their outstanding customer care I received through the process of buying and then continuing afterward was like nothing I've experienced. If you consider buying from them, ask for Byron Thompson. He's the kind of salesman I like working with: you don't feel pressure, you feel like he has your interest in mind first, his follow-up is exceptional.

Vegas RK

22 de sep. de 2012

Sales staff was pretty much indifferent. The vehicle we looked at had interior damage and all overpriced by at least $2000. Even the units that had been onthe lot forever were still overpriced, and they would not give on the price, even on a cash offer, so we ended up buying from another dealer

Photograss

19 de sep. de 2012

Brandon the Sales GM is great. Deal with him. The sales guy David was sweet, but have never felt so pressured in my life. Went in for air in my 09' Clubman S, that I just bought a few months ago.. From Desert Mini. "Did" feel confident about my purchase, originally.. Then was overwhelmed by the service people. Was told it needed many things due to the warrantee expired. Was talked into purchasing a new one.

BETHP

4 de sep. de 2012

WHAT A FRUSTRATION I HAD WITH THIS CAR DEALER... I WILL NOT ADVICE TO USE THEM, THERE ARE OTHER PLACES TO GO AND HOPEFULLY YOU FIND A GOOD ONE AND NOT EXPERIENCE THE FRUSTRATION I HAD WITH THEM -- FOR THE WHOLE MONTH AND MORE. TO BE SHORT, I HAD PROBLEM WITH THEM AND WAS NOT FIXED AS THEY PROMISED THEY WILL -- ESPECIALLY THE FINANCED DEPT.

jazlyn.gaspard

31 de ago. de 2012

These guys made the experience of leasing my first brand new car and absolute breeze. They went above and beyond. I didn't feel pressured in any way. I will certainly go back when I'm ready to upgrade my MINI.

Larry

29 de ago. de 2012

This is the third car I have bought from this dealer and each time I go back they never seem to amaze me on the high standard they have in taking care of their customers. I would recommend this dealer to whom ever want to buy a new or used vehicle.

MINI lover

27 de ago. de 2012

I went there to buy a used car I saw online. I wound up buying a new one. My salesman was Tom. He was great! I never felt pressured and I wound up getting a great car at a great price.

Green MINI

27 de ago. de 2012

Excellent customer service and the process was quick and easy. Very helpful and understood my needs and wants. Would recommend anyone to Desert MINI

harry.farrar.5

20 de ago. de 2012

Leonel Wizell is the nicest car seller I have ever met. He found my FRS in the color and manual when no dealer in the Southern California are could. I was on a waiting list for 2 months! in LA-and that sucks! Wondering and waiting. Leonel fixed that problem. He was kind enough to take a credit card deposit. Then called me often with the updates. I changed my business travel plans and flew into Las Vegas Friday night. He picked me up at the hotel Saturday and took me to my bank for a cashiers check. The car was ready at the dealer and I filled out some paperwork, got in the car and drove non-stop to Los Angeles. What a great car. Thanks Desert Toyota!Harry

Martha Bowers

8 de ago. de 2012

Overall, I rate my experience a 4.5. Jon, the sales manager, was extremely knowledgeable and pleasant. Jon and I emailed back and forth during the 6 weeks I waited for my car to arrive. He encouraged me to be patient and helped to fuel my enthusiasm towards my new car. His kindness is appreciated, and he should be rewarded by the company for extending superior customer service. I would hope that his sales staff will follow his lead on how to better serve the public. Martha Bowers

tylerwebb

6 de ago. de 2012

Turning in my old leased MINI and driving out with a new MINI was a very pleasant experience. Highly recommend this dealership and Donovan Resh.

njtxn69

23 de jul. de 2012

The best car buying experience I have ever had. New to Vegas and decided to trade my truck in for a Countryman. They had the car I wanted and made the whole process feel like a social event more then a painful back and forth buying process I have encountered in the past at other dealers. Would go back again and again and recommend their dealer to anyone that is interested in a Mini product.

rebecca.r

6 de jul. de 2012

My experience with Desert Mini of Las Vegas could not have been better. Jon and Craig were extremely helpful, provided timely and professional service. They made my "car buying" experience very enjoyable.

lbgv

25 de jun. de 2012

The entire process was very quick, efficient and honest. The car buying process can be this way when done properly. This Mini dealership is very professional and the Internet Manager Jason Weinstock is professional and courteous. Jason knows alot about the product and is someone that I appreciate doing business with and will do business with again in the future.Thankslbgvratcox.net

ambuc

14 de may. de 2012

I just wanted to say what a wonderful buying experience it was dealing with Desert Mini and Jason Weinstock. Jason is very professional, knowledgeable and made the whole buying process enjoyable. Would highly recommend!

Stylemebeautiful

22 de abr. de 2012

I just purchased a 2012 mini countrymen. I had a great buying experiences with this dealership. Jason Weinstock, was who helped me with my purchasing of my new mini. He was great with all my requests and details to what I was looking for in my new mini. This is my second mini from desert mini and I recommend it to everyone. Everyone there has always been helpful and make this car buying just a delightful experience.

vanh

30 de mar. de 2012

Tom Bezler is the best sales person ever! he has the humor and professionalism together, the process were very short and the deal was great! he difinitely is an assest to the company , i also would highly recommend bob phillips, hes the best when it comes to processing the deal!This is the second i bought a car from them and i love it!

parbetter1

13 de mar. de 2012

Looking to purchase new MINI Countryman, and MINI Vegas had the only model color/combo I was interested in. Sent email and was quickly replied to by Donovan Resh. Quickly getting to the point and we have a price (as im out of state). I send over trade info (which im not sure if i was going to trade in/its paid for) and Donovan says he will have trade value in the next hour and get back to me. That was 4 days ago. I call and leave a message, no return. I call and ask operator to have hime call me (he was in but busy) and no return call. Checked today and the car I was interested in was sold (he could have told me). Anyways i was already approved for purchase (finance + half cash down) so its their loss. The search continues.Not use to being treated like you dont care, especially when im a customer. Good luck Mini Vegas

michaelglv

9 de mar. de 2012

Desert Mini Review03/02/2012I don't usually write reviews on anything, but this is a must for me, after reading all of the negative reviews on "Desert-Mini" and I'm sure they've had their own experinence, this is mine. I drove into Desert Mini-Used Car area of Las Vegas NV. on the 25th of Feb. 2012 to check out a used BMW they had on the lot for sale. It was georgous but had too many miles on it for my liking. No immediate 'attack' by a salesperson which was something I really liked. When a salesman did approach, he was almost 'comical' to me, no pressure, even walked away when I told him I'm just looking. (I have to say, I really hate it when car sales people don't even give you a chance to look around). It was a "Mini Cooper" dealership, but I wasn't interested in one, thinking they were just to small for my needs, yet I saw a few other cars that I may be interested in and called to the salesman to answer some questions. He politely introduced me to a few options, after telling him what I was looking for. Asked me if I was interested in a Mini Cooper. to which I replied, no. Showed me a few cars, test drove a car (I won't mention it's brand) that I didn't like. I told him that I'd like to look around the lot again and started to notice the "Mini Coopers" . They were pretty cool and one in particular caught my eye. Pre-owned, low mileage, good price, like new, beautiful color. Took it for a test drive, one of the most fun cars I've ever driven! A go-cart on steroids! It hugged the road like nothing I've ever owned, and I've owned two Mustangs, a Camaro, and a Pontiac Fireo. I'm almost 60 years old and it made me feel 18 again! I decided then and there that this was the car for me, even though in this market, I know there could have been a better deal. Did I mention that I 'hate' dealing with buying a car, new or used for all of the dealing you have to go through? None of that here. Desert Mini is so 'laid back', as if they don't even care if they sell you a car. I personnaly like that. Yet, they are polite throughout the entire time. Met with the finance manager (that I dreaded) but it was the most delightful experience I've ever had buying a car, as there was 'No haggling' over the amount I wanted to spend each month, added an extended Warranty, for which I got at half off price for doing it then and there! Since; I've been contacted by the service department manager to make sure everything was good, contacted by the salesman that sold me the car to make sure I didn't have any problems and that if I did just ask or bring it in. Had a bunch of questions as the Mini Coop has a lot of unusal things that one doesn't find on most cars. When I went in to pick up my "green-slip', they asked of any concerns and dealt with them promply, from the original salesman, to the service department, dealt with my concerns at once ! They were polite and immediate. If you go there. ask for Kevin McKenzie (salesman) and make sure you talk with Bob (finance), two great guys to deal with. I simply don't understand all of these negative reviews but maybe they've revamped their business practices since the earlier reviews or those reviews came from rivalry car dealships 'chiming in' to hurt their business? Hmm, I wonder? Oh yeah, the gas mileage is incredible, the ride is fun and really smooth, very responsive... any negative, yes there a few; noisy, from the double 'sun-moon-roof', the car is really small, don't even know why they have backseats, yet roomy up front, the sunroof lets in the sun constantly, but found out it's fixable, cupholders are for beer-steins, forget putting an average coffee cup in them, it too is fixable, you have to read through the manuals that come with it just to figure it all out (no, just kidding), the people at 'Desert-Mini' are there for you and any questions you have so at the onset ask, they'll help you deal with it, make sure you ask the team at Desert Mini to give you a 'tutorial' as this is a very differnet car. I hope I did them justice as they deserve it.

John Rooney

2 de feb. de 2012

I bought a car on December 30, 2011 and was promise free register and plate pickup. On January 22, 2012 after seven visits to get plates I took the paper work and got everything myself. Once they have your money they don't care. Still waiting for the title.

anne46

2 de ene. de 2012

He is a professional saleman. He help me to secure a loan, so as to be qualified for buying a brand new car. He talks in away that a person can understand what he is intended to buy.

cfetexan

15 de jul. de 2011

I found the service Dept knowledgeable and helpful...my car (05 Mini) was repaired on time and so far fixed right the first time...drove it in from Cali...it seems more dearlers here have that holier than thou attitude...

orca17

13 de may. de 2011

In late March 2011 I took my 2003 Mini Cooper to Desert Mini of Las Vegas for a check engine light and inoperative A/C. I live in a state where smog inspections are necessary and I was getting close to the registration deadline and needed something quick. I figured that the dealership would be expensive, but at least the job would be done right. I got the first part right. They kept my car for two days, charging me over $700 for diagnostics. They identified the problem as a defective battery, which they replaced for about $190 and returned the car to me. This is where the fun begins.Within 48 hours the check engine light returned. I also developed several problems I did not have when I took the car in. It began stalling frequently at idle, my fuel gauge stopped working and I began getting check filler cap warnings (the filler cap was fine). About a week later the A/C quit again. I took the car back. The service advisor, who had been very friendly before, was far less so when I told him I wasnt spending any more money on the car. He made it plain that anything that wasnt on the original bill would be extra cost. Since they had done such a poor job before I decided to stick to the original list. The dealership attempted to blame all my problems on the A/C compressor (the same one they told me was fine after two days of pricey diagnostics). I asked how the compressor could be responsible when the car stalls with the climate control turned off. The adviser repeated We believe its the compressor, which they wanted to replace for the princely sum of $1,500. Disgusted, I left.If I ever needed evidence that the Better Business Bureau is a useless body that exists only to protect paying members, I soon got it. I filed a complaint with the Southern Nevada BBB. The dealerships response failed to address the original problems with my car at all, and made a lame attempt to justify charging me a lot of money for not fixing my car. They alluded to the mileage on my vehicle (which is justification alone for charging for nothing, Im sure) and the fact that they had provided a rental car (which is totally irrelevant to the complaint). BBB administratively dismissed the complaint, saying the dealership had made a good faith effort to resolve the complaint. In fact they made as much effort to resolve the complaint as they did to fix my car which is to say, nothing. The only thing they did was try to justify taking my money and leaving me with a broken vehicle.Mini of North America was no help, either. A similar complaint filed with them got me a form e-mail apologizing for my problem and thanking me for my input.If you have read this far you are obviously concerned about the reputation of this dealership and you should be. They have done work for me before, and my experience has been this: If your vehicle is under warranty, you are treated well. Once the warranty expires, they are happy as long as you dont ask questions and keep handing them large quantities of cash as their technicians bumble through the process of fixing your car. There is always another essential repair far more expensive than the one you just got that has to be done, and odds are less than 50 percent that it will solve your problem.I suggest that you find a good independent mechanic to fix your Mini, and leave these money-grabbers alone. I suggest Kensington Motor Cars, who correctly diagnosed my problems in two hours a task Desert Mini got wrong twice in two and a half days.

Oldmanbabybody

15 de nov. de 2010

So this is gonna be one of the saddest stories you'll hear. Around October of 2009 I was getting close to theend of the warranty on my 2006 MINI Cooper S. I had some work in Las Vegas and thought that I would get a few things attended to under warranty while I had the time. One of the items that needed attention was a whistle sound from the sun roof. Keep on mind that I was building the car for show so the majority of the interior wasn't in the car. They replaced the items that were a concern including the sunroof gasket. Jump ahead a month for the show that I was peeping for and for some reasoning have no brake lights. I figure I must have pinched a wire somewhere. After the show and two trips to a local dealer I'm sitting in my car during one of So. Cals few rains and an idea pops into my head...I wonder if it could be water intrusion. I take it back to the local dealer and express my new concern. Sadly, they confirm my suspicions and say that all four drains aren't connected. Hmmwho touched the sunroof gasket and drains? Desert mini. So the dealer calls them and the refuse to accept responsibility for their actions. After three calls to them, I contacted MINI USA for some action and the best they could say was that the damage was not caused by a warranty issue so they couldn't do anything either. So, being very frustrated, I call my insurance company to pay the $14k bill to repair and they decide to total the car. Fortunately, I have really good insurance and they paid a fair price but I had to remove three years of mods in three days and lost a grand on bushings and another grand on dynamat. Just so sad that a dealer can't accept that nobody is perfect, including their shop foreman that worked on the car. I recently went by their new location on a Saturday for parts. I asked where parts were and one of the ten sales staff standing outside walked in with me to the parts counter andlow and behold, the closed at noon. He couldn't just say hey were closed. Dolt!

kimreynolds

7 de sep. de 2009

Desert Mini of Las Vegas is a complete joke.On more than one occasion four to be exact, 2 involving me and 3 from friends of mine, all Mini lovers by the way. Here is my story. I found a Mini Cooper S I liked listed on their website. I sent a request for more information, their reply to my email on both occasions was ok within 24hrs, but what happened afterwards was piss-poor at best.The Manager goes by the name of "Tony Zita" sends me a generic email telling me he got my request and that was it, 2 days later I get an email from a sales person by the name of Donovan Resh and my God he was a complete idiot, he send me the same generic email the leader of the stupid pack did and furthermore told me that a car I was interested in was sold that night, keep in mind this was 3 days after I had inquired about this Mini I was willing to buy on the spot, with financing my bank already approved for me.Against my better judgment I decided to make my way to the dealership and see what else they had on the ground, and believe me people I was there with a friend in broad day light at about 2pm in the afternoon, for about 15mins looked and sat in about 7 unlocked Mini Coopers on the lot and no one asked if we needed any help, until we got tired of looking at them and were about to climb back into our car, only then did a sales guy casually walk by us and ask "Are you guys ok?" I mean really? That's all you can say to potential customers browsing your lot during your hours of operation?I would have thought to myself hmmm just maybe it was a bad day, or just maybe for some reason they were so busy they did not notice me, but that was not the case, as a matter of fact there was a family Husband, wife and 2 kids that left at about the same time we did, and humored to us saying "This is a Joke" we should just get one from California, at least the tax is only .15 more big deal.Wow in this economy a deal can allow its customers experience such bad customer service, or none at all, when there are dealers in Utah and California willing to go the extra mile to attract more business? And just in case you are wondering if this was a fluke the answer is no.Because I love these cars so much I did this again this time alone at about noon on Labor Day and yes they were open and low and behold the same treatment. Earlier I mentioned 3 other friends of mine with the same experience well you can pretty much guess what happened there too.So my advice for all you thinking of buying a Mini Cooper in Las Vegas is this, try a different dealer and or try Dealers in Utah or California, you can even take a mini-vacation to the beach and sign your new car papers. California dealers will ship your new mini to Vegas for $500 some free depending on the deal so you don't have to pay taxes in Cali to drive it off the lot.Or you can pay the taxes there and or roll it into the loan, get your 30 day tag and drive your baby back here to Vegas to register it. Trust me it's worth the 250 Miles to get the proper customer services and sales experience. I mean it's hard for everyone in this economy why not give your money to a Dealer that recognizes and respects that.My 2 cents...Kim