AdiP

1 de jun. de 2016

I have liaised with Sasha for my boss's new Mini Cooper! So thorough, so polite and friendly! Such a pleasure dealing with Sasha! I would rate Sasha ten stars, not five.

sam W

24 de may. de 2016

normally would not be doing this. ....But this experience deserves a review. Visited this dealership three times. First to see car and determine if I would purchase, Second to show to my wife and order and last to pick up the car. Every visit was a joy and pleasure , not my usual experience. and i have purchase many car from Range Rover, Mercedes, and BMW to name a few. Shasa Lezhan, my sales contact throughout the experience was thoughtful, knowledgeable and respectful. The dealership was also very competitively priced for the car I ordered.. Last but not least....the car is alot of fun to drive

jcarroll1

13 de may. de 2016

I already loved the car and now I love the dealer. Alexander "Sasha" Lezhen guided me through the process like a family member would. No pressure, just "what do you want" and "let's make it happen". Then, when I sat in my new mini, he guided me through the car's features and made sure I was fully satisfied. Definitely not the after-sale attitude I'm used to.

Onyez

5 de may. de 2016

I just leased my 3rd Mini. The reason I keep going back to Mini is that this is probably the only manufacturer that doesn't BS the customers. There's no strong-arm sales tactics. They don't lie to you or coerce you. They simply and clearly present the facts, go over pricing options, then let you decide what you want to do. The Mini experience is unlike any other car dealer, in the best way. Alexander 'Sasha" Lezhen was my salesman. We went in to take a look at new models, then got very busy and stopped thinking about getting a new car, when Sasha texted us to mention they had an incentive program for end of the month that would save us $2500. It prompted us into making another trip and locking in the deal. Sasha made it very easy and painless and we knew we weren't being hustled. I highly recommend Sasha and Mini of Manhattan.

fmoritz

25 de abr. de 2016

Sasha is one the greatest sales person I know..He help it me understand everything about the car .Thank you Sasha and see you soon ;)

H. Luiz Martinez

16 de abr. de 2016

I don't like the whole car buying experience, so when my partner suggested I go with him, I told him "No thanks!" Then I heard the charismatic voice of Alexander "Sasha" Lezhen on our answering machine reminding us of our appoint- and I was in.I'm telling you, the entire experience was lovely, concise, precise, and so worth it even if it was just to meet Sasha. We learned all about the mini cooper clubman and I swear, in less than an hour we were signing papers. Not once have we felt pressured, pushed nor "sold." If he didn't have other happy customers waiting for him, we would have spent the day with Sasha jajaja!7 days later, we picked up our mini cooper clubman on my partner's birthday. Now, if we need another car in the future, wherever Sasha it's working, that's where we're going to buy- that's how lovely our experience was!-H. Luiz

HerPrettySelf

14 de abr. de 2016

The most awesome experience I've ever had with these guys, especially Alexander Lezhen. He was the most sweetest, professional, funniest and patient Motoring Advisor I've ever came in contact with. He made me feel so comfortable about making such a big decision on what kind of mini I wanted. Thanks so much to the entire staff!! You guys are beyond awesome. AND I LOVE MY MINI!!! Thank you Alexander & Staff!!

IsFelix

1 de abr. de 2016

Hard, Honest, Good work always deserves praise - Sasha has made my wife happy, my son safe, and me a little more sane - a good review is the least that I could do!

Raisy

29 de mar. de 2016

I went with my son( who is a car racer) to the Mini dealer. We were approached by Sacha a very gentle not pushy gentleman . He was extremely patient with us(we were here to look only) he gave us advice and time even though his phone was ringing. We dicided on a certain car (country man) we liked a certain color but we're not sure he could get it. He finally got us what we were dreaming of and beyond.... Arranged the financing etc etc. if any of the family needs a new car I will strongly recommend Sacha and Mini car dealer.

Cait&Billy

20 de mar. de 2016

My husband and I recently bought a Mini Countryman and we love it! We came in to look at the cars and were helped by Sasha. He was very sweet and professional. He helped us find the perfect car for us at the perfect price. It was a very pleasant and fast experience! We would definitely recommend Mini of Manhattan and especially Sasha to anyone interested in buying a Mini! All around a great experience.

Aaron229

10 de mar. de 2016

Met Shasha about a year and a half ago when I would bring in my Mini cooper 2006 for maintenance. Finally decided to get a brand new Countryman. Sasha took the time and had the patience to make sure I was satisfied with what I got. Definitely coming to see Sasha again in a few years.

MrCooper

6 de feb. de 2016

Hello Maileen and Sasha. Eric and I just wanted to send a note and thank you both and the Mini Family for your awesome customer and vehicle service yesterday. Mini of Manhattan should be the poster child for amazing customer appreciation. You go above and beyond and it is not overlooked. We greatly appreciate it. Keep on leading by example. Best,Adam

yuragsl

6 de ene. de 2016

Visited Manhattan Mini Dealership as a part of "pre-lease-end" (my current lease with other brand expires in few weeks) shopping preview strategy. Did my homework and got familiar with options, but wanted more personalized advise. My son (quite picky in his preferences), who visited Mini year ago, insisted that I ask for Alexander Sasha Lezhen to assist me. I was skeptical first, but as soon as I was introduced to, I fell in love with him.Professional, funny, genuine, not at all that kind of pushy, as you can expect from salesperson - it was both entertaining and educational to deal with Sasha.Will come back as soon as I make up my mind.Have to mention that first sales associate who took care of me in my first appearance, was Michael Cosgrove, who also was very nice to me.

LubaH.

6 de ene. de 2016

"I recently lease my 4 door MINI COOLPER. My favorite motoring adviser Alexander Sasha Lezhen was helping me with my sales experience with such knowledge and professionalism, that lead me to make the best choice that satisfy all my needs in car. His attention and helpfulness was beyond my expectations! I will not forget all attention and knowledgeable tips I got from Alexander Sasha Lezhen and Catherine Clark- sales manager. They guide me throw whole events of my sales experience.Alexander Sasha Lezhen and Catherine Clark - EXCELLENT JOB !

bzurer

3 de ene. de 2016

My wife and I just bought a new Mini Cooper S Hardtop. The entire process took less than an hour and was incredibly fun, (my intentional grammatical error). The stereotype of a car salesperson that had been living in my head since the dawn of time was completely and permanently destroyed forever all due to the interaction we had incredibly talented Sasha. I had never really thought of sales as being an art until yesterday. Thank you Sasha.

2004mini

3 de nov. de 2015

Had a good experience as first. But after paying $2.5k to have my Mini overhauled In June, I brought it back in October for a minor issue and they said there was severe rust in multiple areas that would cost $10k or more to repair, and that I should really just sell it for parts at this point. (And they were going to charge me $360 for diagnosing this). They were unwilling to even acknowledge that it was a bit unusual for them to charge me $2.5k for an overhaul and then, 4 months later, tell me the car was totaled due to rust.

Taliatalia69!

27 de sep. de 2015

I was looking for a specific Mini Countryman AWD loaded in green. Sasha found me the car in a few hours and had it delivered to the dealership the next day. The purchase procedure was a breeze and my test drive and delivery was a fun experience due to Sasha. He is truly a Mini enthusiast and not just selling a car. He is passionate about a great product and his enthusiasm is contagious. It is the perfect car for my yoga business and holds lots of yoga mats, straps, and Three Minute Eggs :)I am looking forward to many miles of fun with my new mini and no longer getting stuck in the snow when driving on the back roads of Greenwich to see my clients. And, the best part, not only do I have a new car but a new face book friend in Sasha as well. :) I am looking forward to helping him resolve his sciatica via yoga AND spreading the "Mini Mantra" Yoga on - Jennifer Smith - Corporate Yoga Muse

Sasha

5 de sep. de 2015

I did oil change this week. It's the simplest possible operation. But when I got back home I saw pieces of broken plastic on a coolant tank.. They broke plastic mount when changed an oil filter As they required, I described this situation in a feedback. But they never got back to me with apologies or anything. I will never come back to this service and do not recommend it to anyone.

Praspaolo122

13 de ago. de 2015

I have never been disappointed with the service from when I purchased my Mini to servicing my car. They are always incredibly kind and accommodate you to the fullest. And when you pick up your car, it looks brand new - inside and out! I have referred many people to this location to purchase a car or for service and I have yet to hear one complaint. Excellent!!!

Praspaolo122

12 de ago. de 2015

from the first time I walked into the building to young my mini to service, the staff has always been very helpful, informative and cordial. It is such a pleasure to take my car to mini of manhattan for service.

Gamthe13th

31 de jul. de 2015

Just bought a certified used 2012 MINI Countryman S, and loving it. The experience was great, and as others have already said Sasha is an amazing Guy! I was able to get a great deal and avoid the major hassles and pains of car buying. I went to a lot of dealerships that day, and it's because of the service and attention I got from Sasha, and MINI of Manhattan that I drove away with a car!

Danidots

30 de jul. de 2015

Sasha made trading in my old mini and getting new one through a lease a breeze! Took his time and answered all my questions. :) go and get one!

Mannyjp1987

11 de jul. de 2015

From start to finish the best car sale process I ever made. Sasha and staff were amazing! Got the keys with only ease. Thank you so much!

amyhaki81

1 de jul. de 2015

Alexander lezhen is a great person.he treat me and my girlfriend like king and queen.he is an amazing person.he gave us a exceptional mini experience.we are so happy with our car.i can't wait to get another car from Sasha.

Asirken1

30 de jun. de 2015

Sasha was very friendly and helpful! Great service. We will enjoy our mini :) thanks for all the information! Much Appreciated!Amy and HakkiOur new mini

Michael

2 de jun. de 2015

I needed a car and was not looking forward to the ordeal of shopping around, selecting something I liked, and going ahead with the purchase. I went to a few dealers and was not happy with the experience. However, when I arrived at Mini of Manhattan, Sasha completely changed my perception of a car dealership. He greeted me warmly and showed me the cars which were available. He was extremely friendly and helpful. I could tell that he really believed in the Mini brand. He explained all my options, and worked out some sample lease deals. A week later, he took me on a test drive and showed me how much fun it is to drive a Mini. Last night, I took possession of my new Mini. I am extremely happy with my car, and extremely grateful to Sasha for making this such a wonderful experience. Mini of Manhattan is very lucky to have such an outstanding salesman.

GeorgeS

1 de may. de 2015

Sasha made leasing my Mini such a wonderful experience. He was very thorough in making sure I would be walking out with a car I would love at a price I would love even more. He helped me figure out which terms would be the most cost-effective for my needs and carried out the paperwork as painlessly and as expediently as one can hope for. He was not only competent and knowledgeable about the models and features, but showed such passion and care.

ogutc

14 de abr. de 2015

Alexander was a great & professional dealer to work with. He was honest and very helpful when I was making a decision to get a new 2015 countryman. He even followed up numerous times after I got the car. I didn't have an appointment for a test drive and it was a saturday, he still made the time and squeezed me in for a test drive so I can see the performance of the car. It was a great experience working with a person who was honest and friendly. I appreciate for your help Alexander!

Jane P

20 de ene. de 2015

As a first time car buyer with a passion for minis but A LOT of questions, I found Kristin extremely patient and informative. There are so many factors in the decision and they truly care about figuring out exactly what is best for you and what you will be happy with. I've worked in the luxury business for 20+ years so I know exceptional service when I experience it.

shannon.davis.5496

28 de oct. de 2014

The entire team atMINI of Manhattan was great! From sales, service, to the business/financial office! But SASHA truly made our experience unforgettable! What an awesome guy!!

Ronald Randall

28 de oct. de 2014

I hate buying or leasing a new car. But Alex handled my wife and me with charm and efficiency, saving us lots of effort and making the experience a pleasurable event. We unexpectedly encountered an issue with unreceived license plates on a prior lease extension that could have created major problems, but he and the dealership identified the issue early and took care of it with no impact on us. Whew! We drove away happy and he followed up to put the finishing touches on his excellent tutorials. Bravo!

Sofiahiatus

3 de oct. de 2014

My new MINI JCW Convertible is by far, my most favorite car (from boot to bonnet) I ever owned. It's really fun to drive! I want to extend a special thanks to Alexander "Sasha", who went above and beyond the call of duty in assisting me with the purchase of my Mini, along with all the lovely people at Manhattan Mini. What a machine!!! So glad I got it.

aferg34

6 de sep. de 2014

Sasha at the MINI of Manhattan was phenomenal through my car shopping and buying experience. He was very transparent with all details from initial research to final signing for the car and I would absolutely recommend anyone looking to buy a mini to ask for Sasha.

mr.xianzhang

20 de ago. de 2014

We were very impressed by our sales representative, Sasha (Alexander) Lezhen. He is very knowledgeable, of course, but more than just trying to sell us a car, he cared about our experience. He was very patient, did above and beyond his duty to find us the car that we wanted, and made arrangements so that we can get the car very quickly. He even accommodated our request to store the car at the dealership for an extra few days while we get our garage. Through out the engagement, it was always very apparent that he loved Mini Cooper and he loves his job. Every dealership should look to having a few salesperson like Sasha. No wonder he sold three cars in the day that we purchased ours. He gave customers a great experience. I would definitely consider coming back for my second car. From a scale of 1 to 10, Sasha is an 11! Good Job Sasha!

bingx

18 de ago. de 2014

got a 5 star service,got brand new car, licence plate,insurance all in one day.he is such a fun kind person. love it!

YasminTayeby

15 de ago. de 2014

The service, product, and communication at this dealership are all fantastic. Working with Alexander (Sasha) Lezhen for both of my leases has been a great experience.

juliennenicole

4 de ago. de 2014

He made my experience very enjoyable even though I was super nervous throughout it because it was my first time buying a car. He was very informative, helpful and patient. My mom and I enjoyed how well we were treated from the moment we entered the dealership and liked that alexander's first question was how much time we had to spend with him.

desiree.marie.ripo

24 de jul. de 2014

Sasha was a pleasure to work with. His experience is evident and only eclipsede by his sincerity. He took the time to answer my questions, my cousins questions, my father's questions, and my mother's question without ever once complaining. He made me feel as if I was buying much more than acar - I was buying a mini cooper experience! I will recomend that all the attorneys I work with immediately go buy a MINI from Sasha!

DavidChang

18 de jul. de 2014

Completely dissatisfied with Mini of Manhattans Service Department. I brought my car in due to the check engine light being on and it was determined that there was an issue with the timing chain and tensioner. As this is a common problem, they were nice enough to fix it for free. I also paid an additional $480 for an oil change, brake fluid flush and cabin air filter change. I dropped my car off on Saturday 7/5/14 and was told on Monday 7/7/14 that the car was ready for pick up. It wasnt until I got there on Friday 7/11/14 that I saw the check engine light was still on and there was a discernable knocking sound coming from the undercarriage. When I brought this to the attention of one of the service advisors there, I was told that these issues were NOT present after they changed the timing chain & tensioner and test drove the vehicle (meaning they were new issues that occurred between the day they test drove it and the day I picked it up). Thus, I left the car there so they can further inspect it. My service advisor (Maileen Cancel) contacted me on Monday, 7/14 to inform me that they will only look at the problem if I pay them a $160 diagnostic fee. I was confused as to why I shouldve been responsible for the expense, since I was told the car was in good working condition before I was scheduled to pick it up (meaning the faults were new and occurred while the car was in Mini of Manhattans possession). I went back and forth with my service advisor, then the service manager, Robert (who was adamant that the knocking sound was already there when I brought the car in, even though he wasnt there himself. He was probably so adamant because if he admitted it was a new problem, then there would be no justification for me to pay for it). I escalated this to the General Manager. Later the Service Manager called me informing me that they will do the diagnostic check for free.The Service Manager called me today saying the car needs a new engine and turbo.I brought the car in due to the above issues and I didnt find out about these new issues until i went in that day to pick up the car. Now I'm being told the car needs a new engine and turbo? The service manager said he could get the engine for free but I have to pay $1,900 for the turbo. I reluctantly accepted the repairs, but I honestly feel like I'm being ripped off. If the problem was so severe to the point where the car needs a new engine and turbo, how could they be ready to release the car to me the day I was told to pick it up? Again, I definitely feel ripped off, but what choice do i have? My confidence in Mini has been completely lost.

hang729

28 de jun. de 2014

Fast custom order within a month you get your custom made dream car which is amazing efficientHowever, the price should be more reasonable. They are not going to discount on a custom order

Aaronsk76

18 de jun. de 2014

I had a great experience working with Alex. He didn't pressure me to make a quick decision, and understood when I needed time to think about my other car options. Needless to say, it wasn't difficult to sell me on the Mini Cooper S. I am so happy with the car and the friendly staff at Mini of Manhattan.

karyne

14 de jun. de 2014

I had a very pleasant experience in Mini of Manhattan dealership. The staff was very helpful polite yet fun, especially Sasha Lezhen. It felt as if we were a family to him the way he treated us. Thanks to him and the manager Catherine we have picked the right car. I am very happy and excited about our new addition to the family, our new toy Mini!

slilley

6 de jun. de 2014

This week I made not just one friend but two. The first was Sasha, the excellent staffperson who helped me make the right decision on a vehicle and then worked with me to settle on a contract I could live with. The second was the gorgeous and speedy Certified Pre-Owned MINI I just drove home in. Very pleased with both and expect to have them in my life for years to come. Sasha has many enthusiasms, and MINI is just one of them. Spend a little time with both and you'll probably come to the same conclusions I have.

Mini1969

16 de may. de 2014

Very cool dealership with the greatest cars! Athough these cars sell themselves, Alexander was great to work with-very helpful. He completed all the necessary paperwork at DMV, etc. and went out of his way to make it a very comfortable experience.

emilyE

2 de may. de 2014

We just leased a mini countryman from Mini of Manhattan. Kristin and John were so easy and straight dealing to work with and made the process very easy. Of course we knew we had a good team because they had just helped my 84 year old mother get her dream car a month before! No b-s, just helpful service.

alextak

22 de abr. de 2014

I couldn't be happier with the customer service I received with Sasha at MINI of Manhattan. 7 weeks ago, I placed a custom order for an ALL4 countryman, and I just picked it up today. Sasha was extremely knowledgeable and helpful throughout the whole process, and he was just as excited as I was when I picked the car up earlier today. I'm very pleased with my experience and I would highly recommend MINI of Manhattan, and especially Sasha, to everyone.

DERD

21 de abr. de 2014

I did not walk in expecting to buy a MINI, but the reception and friendliness was so good it became irresistible. What a great place to come back to for service and general updates and chats.

carrocks1

15 de abr. de 2014

HI,I would like to give a positive recommendation to Alexander Lezhen, sales associate at MINI Manhattan.He made my experience ultra comfortable and positive. He understood my concerns and non concerns from the beginning. I truly did not shop anywhere else after my first visit and made a great purchase too.Thank you Alexander!Yaramani

Mossbite2

9 de abr. de 2014

I really enjoyed my experience at MINI of Manhattan. I absolutely adore Sasha. He is a true sales man. He was very thorough with everything and I mean EVERYTHING. From the most insiginificant things ( at least thats what I thought) to the most importnat stuff. I really didn't agree witht the pricing on some of the models, but that did not take away from the professionalism Sasha displayed.

martinjdmobile

12 de mar. de 2014

after purchasing my over priced car that depreciated by $10,000 already in less then 6 months, Im unhappy I was never told to expect a title in the mail for the car thinking it was finance and they hold on to the title till you pay off the car. me not knowing, my title gets lost, mailed to wrong address, after I move to florida I realize all this and cant register my car. If I knew to expect a title in the mail I would follow up every month till I got it. I called up the dealer for help since I have no clue what to do, got transferred 4 times someone was to call me back, nobody did, then called back again the girl on phone was very rude and blamed everything on me. bottom line they are very nice to you to make the sale but once you buy it they don't care. don't shop here find another dealer. btw im still without a title and I have to do detective work to ask for a duplicate. thanks for nothing.

inno1004

27 de feb. de 2014

I was really interested Mini Cooper so I visited the store which is the closet with my home. Ms. Kristin who was my dealer and she was so kind and wonderful.

ericpuglisi

17 de feb. de 2014

My husband and I had the best experience with Alexander when it came to becoming Motorers with Mini Cooper for the first time. We started out by testing the waters of leasing a Mini Cooper Countryman and were torn between the three different models. With Alex's expertise, we were able to get the perfect Mini for us, without ever feeling "sold to" or pressured into getting anything we didn't want. We were extremely impressed with his quick and thoughtful response to our many questions, whether it be by phone or email. Overall we highly recommend Mini of Manhattan and especially Alexander. You will be in fantastic hands.

YasminTayeby

3 de feb. de 2014

I have been a Mini owner since I bought my first one (Mini Hardtop) in 2006. I had the car until this year, and after realizing that I do more traveling than I used to and need the extra room, decided to upgrade to a Countryman S. My father was helping me purchase the car and was leaving the country in less than 48 hours, so we needed to get the deal done quickly. Sasha was our dealer, and literally sat with us from open to close in one day, and patiently went through the entire process with us. I successfully walked away, a proud owner of a new All4 Countryman S, and am very happy with my experience at the dealership.

clarketom

23 de ene. de 2014

Great people to work with, found exactly the car I wanted at a fair price -- a friendly, respectful, no BS approach to selling cars, which is unusual, or as they say at MINI "is not normal"!

brooklynJT

5 de ene. de 2014

From the first minute I walked into MINI of Manhattan to the moment I motored out in my brand new British Racing Green MINI Cooper S, the experience was just perfect! I was a walk-in and was greeted immediately by a receptionist who offered me something to drink and made me feel totally comfortable. Within minutes of browsing, Sasha came to greet me. He was the opposite of any negative stereotypes I had of car salesmen. There was no "hard sell" or pressure-- he was just super friendly, had answers for all of my questions and, best of all, had a clear passion for what he does and the brand he sells! I fell in love with MINI almost immediately and Sasha was incredibly helpful in making sure I understood the benefits of each model/option, etc. He quickly found me the exact car I was looking for and then took care of me every step of the way as I completed the purchase. I did nothing besides pay-- he took care of every step of dealing with transferring my plates, going to the DMV, figuring out my trade-in, helping me deal with my insurance carrier. It was just so easy! Then he gave my sister a toy MINI car of her own, took photos of me with my new MINI before I drove away and immediately texted that night to check in on how motoring home had gone. Sasha was the greatest and I wholeheartedly recommend MINI of Manhattan to anyone in the market!

morena12345

20 de nov. de 2013

Worst service I have ever had. They do not pick up the phone. They do not return your calls. I dropped off my car on a Thursday, it still wasn't diagnosed by Monday. One person was honest enough to say that they were short on 'service agents' and swamped with cars and that's why my car hadn't even been looked at. The manager was passive aggressive, didn't apologize and told me I was getting my car Tuesday. Tuesday became Wednesday. I am not confident that they know what they are doing. Horrible, horrible communication and service is lacking. Very concerning.

DavidMSL

30 de oct. de 2013

Sahsa was a DREAM to work with, I was a first time car buyer and was nervous about buying a used car. you hear stories and I wanted the best. I was moving form NYC to Upstate NY and wanted a Mini Cooper ever since I was 13.I saw the movie Italian Job and was hooked, (the dealership has a signed poster with the cast in the hall) Sasha welcomed me and was so much fun to take a test drive with. We drove up the West side Highway and it was so much fun to handle on the road. Driving it every day is like driving a Go-Kart.When it came to buying I wanted to take the weekend to think about it and also shop around. I went to a dealership in Queens and had the complete opposite experience! Lets just say in the Dealership in Queens the car hadn't been cleaned properly and My partner found a few pairs of dirty panties in the back seat pocket!!!!!I went straight back to Mini of Manhattan and bought the car there...Sasha helped me over the weekend on a Sunday!! we emailed back and fourth and he helped me get all the paperwork with my insurance company and my bank statements together so that Monday morning I could drive away with my new car!Sasha got me the plates the registration and the inspection all taken care of. My partner and I left to have breakfast and he took care of the rest!I can't not tell you ENOUGH it was worth every penny I spent on my Mini. it was the best car buying experience I could have had. Sasha your the best!P.S.Its been a month and I love my car even more now then when I bought it. My partner and I have already registered and taken the time off to participate in Mini takes the states in July 2014. Look for it on Google!Happy Motoring and best of luck to your New Car!

MarcoV

29 de oct. de 2013

I,have been purchasing brand new vehicles for the last 25 years,various brands at various dealerships in the tri-state area. Over 90% of the time,when you enter any dealership you are immediately Hounded with the Pressure to Buy today!!!That aggressive atmosphere could make anyone feel like they are in Scene from the Sopranos,Not at Mini of Manhattan it is a totally opposite experience!!!As soon as you walk into the Mini of Manhattan dealership you will feel like you're in the Willy Wonka's Chocolate Factory of Mini Coopers!!From the super-clean restrooms,totally immaculate colorful showroom too a very impressive friendly "Sales Staff" that greet you.I,suggest even if you're not shopping for a Mini Cooper you should visit their showroom, it will be like a trip to the Javits Auto Show without the admission. As a consumer,this is what you should compare your dealership expectations too,whether it's your first car(new or used),a replacement vehicle, or a added addition. I,guarantee you will not be disappointed! My salesperson was Kristin Massara,she was totally friendly & accommodating, she was extremely knowledgeable about the product(Mini Paceman JCW edition), and was able to come through and fulfill my expectations without any added pressure. She continuously return my calls&emails, kept me up to date on the vehicle's status during production.Kristin was able to accommodate me without a hassle on a specific delivery date.. This was my first Mini Cooper and it would not be the last that I,would purchase from Kristin! One of Mini of Manhattan's Sales Managers is Catherine Clark, she was a extreme pleasure to deal with.. Totally Professional and Courteous.. Many times when you deal with the sales manager at a dealership, they can come off like an angry college basketball coach, or have a major chip on their shoulders!. That can be a total turnoff when buying a car... Again,a total opposite feeling,the consumer comes first with her. I,thank Catherine for making the deal very pleasant. Finally, The last person you will deal with at any dealership, is known as the warranty-finance-accessory-guy,..At Mini of Manhattan,it is Peter Rizkalla the vehicle protection consultant.. He was one of the best I've seen in this Field. Not once did he pressure me to buy unnecessary items. He was extremely informative and thorough with everything.He was on time in accommodating me with the accessories I,ordered.The vehicle was prepped up perfectly upon arrival,Peter never once gave that typical attitude:"Sign on The Dotted Line or Else You'll Be Sorry!!".. It was Pressure Free dealing with Him, The first time I've ever felt this way at any dealership. Lastly and more importantly, I would personally like to inform the BMW/Mini corporation of the outstanding & hard employees they have working for them at this flagship. Many times things go unnoticed or a corporation pays attention to the complaints when it is too late.The BMW/Mini product Quality does sell itself! But,This All Around Successful Winning Combination at Mini of Manhattan is the difference between being in the World Series,or being a Spectator in The Fall Classics! They all are your clutch players, and they were the tiebreakers when it came to this deal!!! This was my first review, of any product,and was totally unsolicited!!!

nandasc

25 de oct. de 2013

It was great woking with Alex! He went above and beyond to make sure everything worked out with our deal and that I was happy! Thank you

annakahn

24 de oct. de 2013

Alexander, "Sasha" was a wonderful support, a guardian angel in what was a very confusing and frustrating process before I accidentally walked into the MINI dealership and met Sasha. I had been hassled, tricked and misled by Ford and Toyota. Never having leased a car before I was baffled and ready to give up. One sunny Fall day after having been disappointed by an experience at a neighboring dealer of another brand, I thought the MINI dealership looked inviting and decided to walk in. Sasha greeted me with a smile, took care of all of my needs (within budget) honestly, efficiently, and completely hassle free. Just a few days later I was driving my new MINI. I could not be more thrilled and would (and already have!!) recommend Sasha to anyone.

Sevandolivier

22 de oct. de 2013

We just move in New York for Paris France and we needed to have pur mini countryman and alexander helped to accomplish a dream. He is not only a very good professionnal but also a great human being. We recomend mini of manathan for Everybody and Alexander for sure!!!

manamini

26 de sep. de 2013

great experience, i love my mini. kristin made it easy, explaining everything. my only complaint is that a friend in LA paid much less down getting the same car .. but that just might be a NY thing as everything is more expensive on this island!!

Vtaormina

12 de sep. de 2013

Sasha was honest and straightforward from the beginning to the end. A very fine gentleman. He also helped me find the lowest rate for my Mini! A great experience overall.

fschil

30 de ago. de 2013

Sasha Lezhen was so great to work with , and I have dealt with several dealerships that intimidated or annoyed me. AS a first time car buyer, a single woman and to be honest, someone not very informed about cars or the process of leasing, Sasha was beyond patient with my 1000 questions. He was able to communicate at length via email which really helped me as I work a lot and don't have time to come in to the showroom or call salespeople, as other dealers insisted I do. When I first went in, I was not ready to move forward and Sasha was totally understanding. He remembered all the things I wanted in a car and was able to find the perfect car for me so I did not have to wait and "build" it. I never felt pressured. I adore my car and I thank Sasha for making it such an easy, enjoyable process.

virgygirl

21 de ago. de 2013

I purchased a new Mini Cooper from Kristin Massara last Sept. It was a great experience and I'm thrilled with the car. She was very helpful in finding just the right model/features I was looking for and feel I got it all at an exceptionally reasonable price. I traded in my old car and the whole experience was easy and hassle-free. I would be happy to recommend Mini of Manhattan to anyone looking to buy, and would certainly tell them to ask for Kristin - she's awesome!!

donnafet

16 de ago. de 2013

my first encounter with one mini dealership was a nightmare! I almost gave up buying a mini cause i never thought it could be that hard getting a car! until i called mini manhattan! i got the chance to deal with alexander lezhen. He is the nicest, the most helpful and the most accommodating dealer ever! He made it possible for me to have my mini! When he say something, he definitely delivers! That same day I made an appointment I had the deal! I got my mini in two weeks considering that the car is on its way to US! I am more than glad that he was assigned to help me after having that bad encounter from other dealership!

mariam3782

10 de ago. de 2013

Well my fiance and I walked in the first day wanting to ask about the MINI if it was right for us.. very next day PURCHASED! Peter and Sasha helped us so much. They took the time and effort to find the perfect deal for me and even gave our BMW to them. Even though my credit score wasn't so great, they kept trying and making deals with the bank and doing their best since we didnt want a high payment. After through all the hardships there was a deal that me and my fiance liked. We are loving our MINI, cute compact and affordable. Thank you GUYS!

Cjmonty

2 de ago. de 2013

A refreshing car buying experience on 11th Avenue! Straightforward, positive and helpful. Minis do sell for a premium compared to other compacts, but the dealership has great incentives for leasing (and leasing through BMW/MINI is better than others I've dealt with), and MINI resale value is very strong.

Janejane

30 de jul. de 2013

My experience at Mini of Manhattan was extremely positive. I was greetedimmediately and barely waited to meet with a sales representative. I had thepleasure of working with Sasha Lezhen, who listened to what I wanted and helpedme select the perfect car. I have not owned a Mini previously, and when thinkingabout down-sizing from my Subaru Outback, was encouraged to test drive the Cooper. I am really happy I did! I love my new car! Anyone thinking about driving a MIni should go to Mini of Manhattan and ask to work with Sasha. He is professionalyet friendly, and he made the whole process of buying a new car (which could be very stressful) seamless. He was extremely communicative via phone and email andtook care of all the paperwork in a very timely manner. I met him on a Monday andby Wednesday I was driving out the door, literally, in my brand new car!

bear424

26 de jul. de 2013

I had a great experience at Mini of Manhattan and Alex Lezhen was a pleasure to deal with. I love the car and I definitely will be back to purchase cars in the future. Thank you.

EDSTEINBERG

26 de jul. de 2013

Each time i had service or repairs done at Mini of Manhattan there was a mistake or problemAnd even when it was identified as their mistake, there was no apology or compensation.Avoid at all costsThe Mini is a fun car but with many defects. Research this online.

ernainkaigil

23 de jul. de 2013

Alexander Lezhen ,of Mini of Manhattan, is the best!! Thank you for my Dream Car; This includes : my Bluetooth, my Turbo, my Lights, my Music, my Style. Oh and my financing, the attention to detail, class and kindness- you guys are the best. Thank you! Happy motoring.

jeanhkim82

23 de jul. de 2013

We worked with Sasha and Catherine to lease our new car and the overall experience was great! They searched various dealerships to find our perfect roadster and worked within our budget (budget was very important to us). Also, they knew about our upcoming trip road trip and managed to get our vehicle in time so our trip would be extra special. This was our first big purchase together and my husband and I had a great experience at Mini Manhattan. We love our new car and would recommend visiting this dealership to all.

annelyse

16 de jul. de 2013

I have been a mini customer since 2007 and my experience has been nothing but phenomenal. And just when I thought it couldn't get any better, my expectations where completely shot out of the water with the care and attentiveness by Kristin Massara. She was kind, thoughtful and really understood what we needed while leasing a new car. With so many options and so many different ways about going through our lease it was nice to feel in control of our purchase. Kristin went through everything thoroughly and insured that we constantly felt comfortable and understood what was occurring. And even after our purchase she has been more than helpful.Our experience would have been lacking without her.

justhackworth

13 de jul. de 2013

We went to this dealership today with every intention of buying a new Mini Cooper to replace my current one. In response to an email I received about a sales event, we made an appointment for 4:45pm. I got a call a couple of days ago to confirm the appointment.We arrived at that time, and we weren't greeted by anyone, which I thought was a bit weird, but I figured that they were busy and someone would get to us once free. We spent the next 15 minutes looking at the model we were interested in. No one came by.At 5pm, the lights flipped on and off. It seemed there was some little electrical surge. Nope, they continued to flip on and off and I realized that it was a signal that the dealership was closing. Flipping your lights on and off might be an OK way to close a dive bar at 3am, but, if you're operating an establishment where the cheapest thing on the menu is $20,000, maybe consider using some type of communication that gives the impression that you at least maybe think of your customers as human beings.At this point, we walked up to a table where a woman was sitting, looking at papers. Behind her were two other employees, also staring blankly at papers. And we stood there. And they stared at papers. And one by one, they would slyly glance up to see what we were doing, but while deftly avoiding any eye contact which would, of course, cause us all to spontaneously combust.And I said, loudly: "Well this is strange."The woman at the table looked up, and asked how she could help us. "We had an appointment for 4:45pm," I said."We're closed now, the sale ended at 5" she said."Well we've been waiting around for someone to talk to us for 15 minutes," I said."Look, I can give you a free gift bag," she said."I don't want a free gift bag," I said, "I want to buy a car."Exasperated by my incessant attempts to give them tens of thousands of dollars, she asked for my name. I gave her my name. She asked me to spell it. I then had to spell my first and last name, one letter at a time, while she wrote it on the back of one of the important papers at which she had previously been staring blankly. She then walked off.And we stood and waited.And she returned and sat down at the table. And I said, "You know what--never mind, we'll buy a car elsewhere," and walked out.As we were walking out, I heard one of the automatons behind the counter say to the woman: "Don't worry about it." Plus one star for being a car dealer where you can look at new vehicles without being bothered by high-pressure salespeople. Minus all the other stars for being a car dealer where you can't actually buy a car.

Elyse0204

5 de jul. de 2013

Great service! Everyone was kind and top quality service to my husband and myself. I will purchase a Mini Cooper when my lease is up

khny258

21 de jun. de 2013

Awesome dealership. The Mini Manhattan staff is really friendly, enthusiastic, knowledgeable, helpful, professional and fair. The cars are great (especially the roadsters and convertibles). My overall experience was fantastic. Thanks to Sasha, Catherine, and Karen. If I had money like Mark Zuckerberg, I'd have a whole collection of Mini Coopers.

598jefferson

15 de jun. de 2013

We were lucky to meet Alexander (Sasha) Lezhen last month when we decided to finally live out our fantasy and buy a Mini Cooper. He made the buying experience extremely pleasant. Sasha was very friendly, respectful and knowledgeable and left us enough space to decide on the myriad of possibilities available within the context of our needs and wants. He was a motivated purveyor and connoisseur of all things Mini and his handling of the Mini when he took us out on a spin helped seal the deal. He put the Mini through all the paces - almost like a professional racer - and what delight! Mini of Manhattan is lucky to have him on board. We have already recommended Minis and his service to all our friends. We look forward to a long relationship with Sasha and Mini of Mahattan.

kwolf13

15 de jun. de 2013

After a visiting another mini dealer in New Jersey I decided to try the Manhattan Mini dealer after seeing a special offer on the mini website. The dealer in jersey did not offer us the same deal but Sasha (Alexander Lezhen) totally came through with what we wanted, a lease on a standard hardtop mIni. All we wanted was a straightforward lease agreement and a stock hardtop mini and Alexander totally respected that and did not try to steer us into a sale or push us towards fancy extras. This had not been our experience prior to meeting Sasha so we were very relieved and felt very at home and taken care of. At one point I was trying to secure an insurance carrier and getting very frustrated with the company I had gotten an estimate on line only to find a very different deal on the phone. Sasha immediately saw there was a problem and hooked me up with a much better deal totally saving the day! My fiance and I are very new to the car dealer ship game and Sasha was an enormous help, never felt pressured or rushed always welcome which is very rare from our experience. I hope to keep in touch with Sasha and the folks at mini and would not hesitate to do business with them again.

lmc9013

28 de may. de 2013

Simon was great to work with! He found us on the service floor and immediately tried to really understand what we wanted out of our MINI. He has a MINI himself and offered advice about what additions he really felt were necessary and what was superfluous, which we appreciated. He always got back to me right away when I had a question about leasing or the car or whatever. I just got my new MINI last week and I love it!!

ltapia

20 de may. de 2013

I purchased my Mini from Catherine 4 1/2 years ago. She was amazingly helpful and knowledgeable. I have continued to service my car over the years with Mini of Manhattan and couldn't be more pleased with the professionalism and care. I recently attend their Spring Clinic Event and had a great afternoon. I had a service technician go over the car with me and explain what was needed in language I understand. Everyone was friendly and happy to be there. So was I!! Catherine and I talked about the Mini Coupe and I took it for a spin. My future may include the Coupe and will definitely include a continued relationship with Mini of Manhattan.

minimannyc

18 de may. de 2013

Just walked in one day to look at a Mini. Sasha (Alexander Lezhen) greeted me and my fiance very pleasantly and professionally.He explained everything in great detail and was very patience. Being that it was getting close to closing, Sasha suggested that we schedule a time to do a test drive before we made a decision. I totally respect and appreciate him for that. Most dealerships are more concerned with closing the deal than making sure the customer is going to be satisfied with their purchase. The day of our test drive was awesome! We talked about everything else more than we talked about the car. After the test drive Sasha gave me a good number on a model we liked and the deal was done. Because of Sasha I am looking for any reason to buy another Mini. Well maybe not all because of Sasha the car is pretty cool too. Sasha is definitely my brother from another mother.Thanks Sasha!

DannyVillar

16 de may. de 2013

On a casual Friday afternoon, on our way home from work, my husband and I decided to stop by MINI of Manhattan just to "look around". I had been interested in buying a MINI cooper for myself. We already have a MINI and I find them to be very cute. Since I am not a licensed driver I was no where near ready to buy a car. As I walked in I was greeted by friendly staff. I was then introduced to our motorist advisor, Sasha. He was very friendly from the start. He followed every question with in-depth information and added his own expert opinion. We informed him about my current situation (not being a driver) and he was very supportive. He showed us to the car we ended up buying and walked us through the entire process. His genuine interest and enthusiasm made, what could've been a very stressful situation, became a little adventure. While I am not a licensed driver, Sasha put me into the car of my dreams. It has given me the incentive to take my goal of obtaining my drivers license to a new level. I can't wait to be behind the wheel of my MINI. I might add that my husband is the happiest I've seen him in years, driving my little "Beast" (My MINI Cooper JCW). I am profoundly grateful to Sasha and the staff at MINI who have made this possible. Our experience at MINI of Manhattan was not just a business transaction, it was more a life altering event. In a nutshell, it was customer service at its best.Danny, Wilma, and MINI Cooper JCW

rfreyer712

6 de may. de 2013

Simon was amazing. We did not at all feel like we were being "sold" to and he really just worked with us to get us exactly what we wanted. We felt that the entire dealership really ran in this manner, and were super efficient in getting us in the vehicle we wanted to test drive, and then getting us to our contact to get serviced. Overall, it was a great experience.

tonyamph

30 de abr. de 2013

We were stuck deciding between the Juke and Countryman, and even though we had a better deal on the Juke, the branding and perks of driving a Mini were just too good to pass up. Simon was very thorough and descriptive and was very willing to work with us. What better way to buy a mini than from someone with an English accent? Cheers.

Robhz2675

24 de abr. de 2013

My father was very interested in purchasing a Mini Cooper in the future and wanted to visit a dealership just to look at them so I took him to Mini of Manhattan, upon walking in the door we were greeted by the dealer manager and soon introduced to our salesmen Sasha, after being shown several coopers and treated very well by our salesman my father left owning a 2012 pre owned Mini Cooper. I have to say my father was going to buy his car one day but because of Sasha's general knowledge of the Mini Cooper and his personality he purchased it that day. Thanks Sasha.

drummerron

24 de abr. de 2013

Simon was very friendly and not pushy at all. I had a car to trrade in and that went very smoothly. Overall, it was the bestcar buynig experience I've ever had. I would highly recommend Simonand Mini of Manhattan to anyone looking to buy a Mini.

minison

19 de abr. de 2013

Me and my fiance were on the market for a new or pre-owned vehicle that was good on performance as well as gas mileage. After visiting several other dealerships and manufacturers like Chevy, Mitshubishi, Mazda, Volkswagen, toyota and Dodge we came to the agreement that the Mini cooper s convertible was for us. Sales service was friendly and the employees were very polite and respectful. This played a major part in our purchase decision since we were not greeted at Dodge or Mazda, we looked passed the cars and left. I told my fiance: "hey, they snooze, they lose". So, in that, we bypassed every brand that had poor salesmanship. When we went to Mini Cooper USA, they were so good that we walked away with a purchase. I recommend this dealership, the brand and it's staff. It was an excellent experience. Ask for Sasha and Jay, they made our experience worthwhile. Thank you

Mark wright

9 de abr. de 2013

I went in for service For my 2008s mini and I had to check out the new models. Though my car only had 67000 miles mini made it easy for me to buy my new Clubman s loaded. I will always be a mini customer. The staff is exceptional.

Mgtiri

5 de abr. de 2013

It's no secret that Mini Cooper makes great cars. Mini of Manhattan has the best customer service I have ever experienced from a car dealership.The friendly knowledgeable, and helpful staff made leasing a new Mini easy and fun. I highly recommend this dealership.

SteveRotter

29 de mar. de 2013

After buying at least eight cars in my lifetime ,my wife and I were interested in purchasing a car for her birthdday .We visited Manhattan Mini met Alexander and had the best time ever .We test drove two models and eventually bought the car that Alexander thought was best for my wife. . She is still over the moon with her car and we can't thank Sasha enough for his help and patience.I can't wait to get my own Mini .Thanks again,Steve Rotter

MarkHermoso

18 de mar. de 2013

Walked in to Mini of Manhattan and drove out with a Cooper Hardtop. Alex Sasha Lezhen and Catherine Clark were amazing sales people. Really friendly, professional, and easy going. This was my first time leasing a car and had some pretty bad experiences with other dealerships and sales people, but Alex and Catherine put me completely at ease and made sure I was getting what I was looking for.I would definitely recommend Mini of Manhattan to my friends and family.A big thank you to them for helping me out.

elewhale

6 de mar. de 2013

excellent price for basic model. clean, attractive showroom! good salesmen. very pleasant experience considering (it is a car sales place after all). thanks very much!

offersforbjf

23 de feb. de 2013

Wow! What a fantastic service Alex and the team at Mini Manhattan provided. We love our new car, and had a great time buying it!

Erfp79

23 de feb. de 2013

I was looking for a new car, and was considering a Mini Cooper. So I called up Mini of Manhattan, and was lucky enough to be connected on the phone with Alexander Sasha Lezhen. He told me that the car I had seen advertised online, a cute blue 10th Anniversary Edition, was still available. So I hopped a cab, arriving there at 4 p.m., and Sasha has me test drive that car--my first experience driving a Mini. It was surprisingly comfortable, and I loved how the car handled, zipping up the West Side Highway. So right then and there, an hour later, I decided to buy it. Sasha sold it to me at a great price; I came by the next day to pick it up after Sasha made sure that it was fully detailed and sparklingly shiny. Sasha spent about an hour and a half showing me every feature and control of the car, from front to back--and even took the time to get me signed on to my Sirius satellite radio subscription and to enter my favorite stations on the pre-sets. I drove the car home, and Sasha called me that evening to make sure that I was happy.Sasha is a great guy--friendly, not pushy, truly helpful. Buying the car was not the agonizing experience I had expected, but a truly fun and memorable one. I'll be sure to return there and to ask for Sasha, whenever I may be ready to purchase another car!

lubaH

13 de feb. de 2013

I needed urgently lease a car, start looking for promotions and I found that MINI has really suitable offers on leasing. I called Manhattan Mini and got Alexander SASHA Lezhen as Motoring Advisor, a very pleasant personality to deal with.Because of Sasha's help, I was able to afford the car I REALLY wanted rather than the car I was going to "settle" for due to my budget.Right away he e-mails me all options with full reports on car, and complete almost the entire deal by telephone and e-mail saved me so much time.He walked me through every step, ensuring that I knew all I needed to know, and called and emailed to keep me apprised of my delivery date. He was extremely professional, patient, and fair and made the transaction fun. I felt so comfortable with him; I signed the necessary paper work that same day. I love my MINI!I would highly recommend Alexander SASHA Lezhen.I also would like to thanks Karen Fox Sales Manager, Catherine Clark Assistant Sales Manager and all crew of MINI Manhattan for pleasant experience I had.Luba H.

annad33

8 de feb. de 2013

I had a wonderful experience leasing a new car at MINI manhattan, everyone was very polite and welcoming. Alexander, also known as Sasha was my dealer and he was absolutely amazing, super patient and available at any time for questions. He will go the extra mile to make you happy. Highly recommend it!

RMar

4 de feb. de 2013

I easy friendly service. Great environment to purchase a vehicle. No hassle buying experience. I would be happy to recommend someone to Mini of Manhattan.

tschulman

24 de ene. de 2013

My experience at BMW mini was terrific. The sales advisor Kristin Massara was friendly, knowledgable and a pleasure to work with. She made me feel comfortable and walked me through the sales process with exemplary detail. Congratulations on your choice of an outstanding sales team.

minialper

23 de ene. de 2013

In my view he is great sales person.He accomodate my endless questions and request to make the deal happen for almost one year.His presentation and assistance felt very comfortable from begining to end.I will recommend him to any other MINI customers.Alper Isgoren

Joshua Wesson

23 de ene. de 2013

I received exceptional service, from my first visit to the delivery of my perfectly rendered Clubman. Mini of Manhattan is devoted to making their customers happy--what more can I say?

VCaste

22 de ene. de 2013

My experience at MINI of Manhattan has been exceptional. I had visited them for a couple months for service on my old vehicle - always a simple, comfortable experience. I was always informed of what needed to be done, how it was done, and why.When purchasing my new vehicle, Simon was a very pleasant personality to deal with. I had a pretty good idea of what I wanted when I came in, and we were able to quickly work through my build and get the order placed. He offered great advice and information where necessary. Good email communication throughout the process helped while waiting for the assembly of my new MINI. I would highly recommend this dealership to any friends or family looking to purchase a MINI.

Dani2013

21 de ene. de 2013

After a less than satisfactory customer service experience with Mini of Morristown, I called up Mini of Manhattan and was extremely delighted with the immediate and positive response. Working with Simon Coombes was easy, efficient and stress free, and we got the deal done over the phone/emails within a couple of days. When picking up my new Mini, Simon took care to go over every last detail with me regarding the lease and how to operate the vehicle. I am overall very satisfied with my new Mini experience and will happily recommend this dealer.

AlphaTang

17 de ene. de 2013

Simon was professional and patient as we decided on which options were important to us. The purchase went more smoothly than any other experience I've ever had with the purchase of an automobile.

smontanaro

3 de ene. de 2013

From the very moment I contacted Mini of Manhattan, I knew I had made the right decision to purchase my Clubman with them. My salesperson, Simon, was smart, kind, thorough and absolutely fluent in all things Mini. I would not only recommend him (and the dealership), I already look forward to working with him for my next purchase. Many thanks!

iyg210

13 de nov. de 2012

Kristin Massara was the best dealer I have ever worked with. She was completely honest with me. She was more of a friend than someone trying to make a sale. Kristin helped me get a great price on my Mini and was extremely thorough with everything. I would recommend her always. While browsing my other car options I honestly chose the Mini because Kristin was so pleasant to work with. Thank you Kristin for your kindness and efficiency.

elichen9

18 de oct. de 2012

I have had today the worst customer service in my life time. Mini of manhattan didnt want to accept my car due to their past poor service they had given me which i answered on their survey. Never buy from them. They are bad people, poor customer service and pricy.

elizarosef

15 de oct. de 2012

Kristin is a fantastic salesperson. She did not pressure me, and I was able to find exactly what I was looking for. I came into to Mini at my leisure and ended up finding "the one" on Mini of Manhattan's showroom floor after doing a lot of research on my own. Because of Kristin's help, I was able to afford the car I REALLY wanted rather than the car I was going to "settle" for due to my budget. I am a very satisfied customer!

will.hadji

8 de oct. de 2012

This was by far the most pleasant buying experience I have had at any dealership in New York City. Just make sure to schedule an appointment for test drives, as they get very busy, but once you have an appointment, you can be assured they will take all the time possible to help you out. I also liked how I was helped by two different sales representatives and they were both happy to help due to a "we help each other out" philosophy. I have a feeling I'll be dealing with this dealer again after my lease expires, but that won't be for 3 years. :)

guidolang

10 de ago. de 2012

We just bought a new 2013 MINI Cooper at MINI of Manhattan. In the process of looking for a new car, we've been at several car dealerships in the greater New York City area. Out of all the sales reps we encountered, Kristin Massara was the ideal non-sales-like sales person! She answered all questions with great competence (even responding to emails on a Saturday night!) without ever being pushy. Overall, our experience from initial meeting to picking up the car couldn't have been better.

annette richardson

27 de jul. de 2012

I am European and I have been a long-time MINI aficionado. I bought my first MINI in 2002 when the newly designed model emerged on the US market. A few days ago, my old MINI had sadly reached its final hours. Denise Lopes was very courteous and clearly explained the repair challenges. I decided it was time to trade it in. John Genese graciously took care of my transitioning me from old to new, which I must admit, was an emotional experience. John made the process so much easier. I am pleased to have purchased the 2012 Cooper S Coupe and looking forward to continuing motoring with MINI. Very grateful to John and Denise for their guidance !

lola2012

25 de jul. de 2012

My fiancee and I stoped by to check out the Mini Countryman... And we just bought it, that same day! Kristin Massara helped us with precision answering our question clearly and honestly, making us very confortable and secure about our purchase!! The recepcionist was also very helpfull and sweet making all the experience very pleasant! Thank you! Minis are the BEST!

Amy Gold

17 de jul. de 2012

Kristin was a joy to work with. She is friendly, knowledgeable and very efficient. She really knew her product and was an enthusiastic representative for MINI! Thanks, Kristin for helping us with our new Mini Countryman. We love it!

Buttercup0907

14 de jul. de 2012

Kristin Massara was a great sales associate. I highly recommend that you contact her directly to handle your lease or purchase. She was extremely professional and fair and made the transaction fun. She is diligent, but not pushy or overbearing.

Lola9294

7 de jul. de 2012

Thanks Kristin for a great experience. Kristin was awesome. She's very detailed and knowledgeable. She answered all our questions. We felt so comfortable with her we signed the necessary paper work that same day. I love my MINI!

g63089

25 de jun. de 2012

Kristin Massara is an exceptional sales rep. Her no-nonsense approach and willingness to complete almost the entire deal by telephone and e-mail saved me so much time. The day I took delivery, Kristin had everything ready, provided a thorough overview of the car and I was on my way. This is the best sales experience I have ever had at a car delarship. I highly recommend Kristin and Manhattan Mini.

calpin99

16 de feb. de 2012

Kristin was great, very professional and not "pushy" which is the key thing I look for in a sales person. She cared about our budget and what we could afford and didn't try to push us in to more packages and make us uncomfortable. As long as I am a Mini driver I will continue to be her customer. She made the entire experience lovely.

Vince L

12 de ene. de 2012

I had a wonderful experience purchasing a new MINI Cooper S with the help from Kristin. She was super friendly and professional, and explained everything in detail. She was not pushing at all and willing to work with me in finding a perfect MINI within a very short timeframe. Other members of the staff were very nice as well. Kristin made the whole buying experience super easy and satisfying from the get-go .If you are looking for a MINI, go see Kristin. She will help you find what you want.Thanks Kristin! Love motoring in my MINI.

miyakejiroo

27 de dic. de 2011

I had a great time working with Kristin.She made the whole experience awesome.Couldn't have met another nicer sales person.Yes, i could have possibly go further and got a little cheaper, but I think Kristin made the experience different.Friendly and yet very professional. Paperworks were explained in detail. She worked with my work schedule.....just great.I would tell everyone to go to her for MINI, and yes, she found the exact MINI i wanted, nothing more, and nothing less.Thank you!

Daria Kaldawy

20 de dic. de 2011

Kristin was extermely helpful in all aspects of the sale and even after. She gave a really good tutorial and was really a pleasure to work with.

ahirschykiss

20 de dic. de 2011

Kristin made buying my Mini Cooper Coupe effortless and even fun! She knows what she's doing and exudes a passion for Mini that's equal to my own. She walked me through every step, ensuring that I knew all I needed to know, and called and emailed to keep me apprised of my delivery date. When that date finally arrived, she showed me all I needed to know about my new Mini so that I was an expert by the time I drove away. In addition, she emailed and called to ensure that I was happy with my new car. Stellar is the best word to describe Kristin. The whole dealership is like Kristinfilled with dedicated professionals who go above and beyond when it comes to providing excellent service. I leased a Mini Cooper from another dealership prior to this purchase. I used Mini of Manhattan for my more recent service visits as they were more convenient. Matt in service (sorry I don't know his last name) was so outstanding and handled my car's problems with such flairthat's why I chose to purchase my new car from THIS dealership and not where I had leased my car.Mini of Manhattan is wonderful and truly puts the customer first. I can only rave about each and every encounter I've had with them and recommend them highly.

Glutton

10 de nov. de 2011

I had connected Manhattan Mini on line. Simon Coombs followed up with and e-mail with attachments of lease and sales according to my specifications. He also called to respond to my interest. I helped me make my decision about leasing a Mini. I therefore responded to him and he quickly got me a car that I could drive.

mosesully

4 de oct. de 2011

I had an overall great experience at Mini Manhattan. Both Karen, the manager and Lowri the salesperson were knowledgeable, patient as I had many questions and available readily. They carefully went over the details and assets of the car and the steps for purchase. I was concerned as I was purchasing from out of state and they really made the process a great experience, so that I love my mini even more. I never felt any pressure and as a single girl I felt more empowered in my decision that mini was a good fit for me. Thank you Lowri and Karen. I love my mini. I would definately recommend Mini Manhattan again and ask for Lowri.

lizzy1986

28 de sep. de 2011

Knowledgeable, professional & friendly that is how I would describe my sales account representative The friendly part is the one that I liked the most. You have to have that skill if you are dealing with people. I do it everyday! Luv my Mini!!

Lindsaycpa

24 de sep. de 2011

My first car purchase of my life couldn't have been smoother than my experience at MINI of Manhattan and especially with Lowri. She is an exceptional salesperson and is really and truly dedicated to the MINI brand and to exemplary customer service. I am absolutely thrilled with my MINI and with the entire transaction!!

DianeB1020

23 de sep. de 2011

Lowri is a very very nice friendly sales woman. She is trustworthy and honest. She was very helpful. She made the car buying experience pleasant.

Lisa02

22 de sep. de 2011

I had a great expirence buying my Mini Cooper, and have already recommened the dealership to others. I was treated wonderful, and was taught everything about my new car...which I LOVE!!

titod

12 de sep. de 2011

I was a real pleasure working with Kristin. She allowed me to take my time and gave me all the information I needed to make an informed decision. My Mini Cooper S delivered on time and just as I designed it. I couldn't be happier.

sandycrodriguez

1 de sep. de 2011

We were searching for a mini for two months at several different mini dealerships. Needless to say I encountered quite a few sales reps who were too "pushy" and "sketchy." However, Catherine was the BEST! She was very friendly and catered to us without ever being overbearing. She never rushed us to make a decision like the other sales people tried to do in other dealerships. I am happy to say, I FINALLY have my 2012 Mini Hardtop!!!! I couldn't be happier and more pleased with the service i received from Catherine. I HIGHLY recommend her and i will certainly be a repeat customer. FIVE STARS FOR CATHERINE. :)

aapicone

1 de jul. de 2011

One of the best experiences I've had buying a car! Sales and service teams are second to none. Very professional, knowledgeable and focused on customer satisfaction!

ivonahertz

29 de jun. de 2011

Catherine Clark made our car purchase very easy and even pleasurable. She was always available to answer all our questions and didn't mind repeating herself. She helped us make a decision with the model and with the extras. She was always in a good mood, incredibly friendly, never pushy and very pleasant.

lyndaerbs

28 de jun. de 2011

Everyone was incredibly helpful in assisting me with my mini. They all had my best interest at heart. I am thrilled to be own a vehicle with such staff. Never have I encountered such intelligent and thoughtful people all around. Catherine, in particular, goes above and beyond every time. I can't thank her enough.

db09

9 de nov. de 2010

Poor customer service for repairs, poor communication, inability to provide any documentation regarding warranty on replaced parts, do not answer phone calls, tried to blame non-working new engine of 3 days on "over driving" the car with no care instructions on new engine, make you pay for work before repairs are begun by certified check or cash only, condescending when communicating, picked up car with claim of $500 balance, after questioning it Pamela says "oh ok no balance", allowed me to take car without signing for car release. Enterprise used for loaners and hold is still on account b/c Mini of Manhattan failed to pay Enterprise, Enterprise employees state "They hear nothing but bad things about Mini of Manhattan", I could write a book about how poor and "shady" this dealership is.

rparra

3 de nov. de 2010

My experience buying a new vehicle at MINI of Manhattan was a fun and exciting experience. The service James provided was superior to any other customer service I have ever experienced. My continued experience here with routine service has continued this positive trend. I can always count on a reliable time frame for work to be completed.Not only do we enjoy our current MINI but we are actually considering purchasing a new MINI and it will only be from MINI of Manhattan.I would rate my overall experience with MINI of Manhattan a 5+.

TheZ

3 de nov. de 2010

Dealing with all staff is a very straight foward experience. There is never any run around and they are a honest. Service is done quickly and they are comitted to fixing any issues. Hourly rate is a bit high but it comes with the territory of being located in Manhhatan.

jerry spano

3 de nov. de 2010

Buying a car is always a nervous time.James made it fun! Mini's are a fun car to drive and he certainly has a fun vibe!We test drove the Mini convertible - me, my wife, top up, top down - each!He had patience of love of the product and was easy and friendly to deal with.James was working for us - to get us a car we wanted and a price point that worked for us. We LOVE our car - both of us! For a couple who shares a car and primarily uses it for leisure/fun, it rates high for us both!Mini's rule!James was great - thanks to him we are glad we came to Mini of Manhattan.Cheers - drive strong, have fun!

amycasey

28 de oct. de 2010

I have thought about trying a new car, but the service and product at MINI is impeccable. I can drive my car into the service area without an appointment and be greeted with a smile. Catherine, my salesperson, is always the best at getting me the most "bang for my buck" when I come in for a new vehicle. This is my FOURTH MINI, and I would never dream of going to another DEALER!;)

apaykin

22 de sep. de 2010

I brought a car in to have a fuse fixed and not only did they try to upsell me by $4.5k but when I refused and came by to pick up the car, it wouldn't start anymore. (The fuse for for the sunrook and rear wiper blade). They tried to tell me that it was because I had after-market upgrades on the car (all of which had been working fine when I brought the car in). Then they said they would diagnoze it if I left it for another day. At the end of the day, they told me they had reset the computer and the car was fixed now. When I came to pick it up, it wouldn't start AGAIN! They take no responsibility for their screw ups, attempt to shift the blame, and refused to even compensate me for the costs of alternate transportation for those two days. This is not my first horrible experience with them, but it is my last. I will be suing them and advise all others to NOT deal with this place. Their sales department is a big scam too. MUCH better prices and customer service at the Long Island dealerships. Better repairs too. Had to tow my car there (at my own expense). Don't shop here, and DON'T let them 'repair' your car if you want it to ever run again!!!