Jo Ann A

2 de oct. de 2016

Had the best experience ever. Went in to buy a used Mini...came away with a 2017 4 door Hardtop. I've had my car for a week. Larry took his time with everything. I test drove a Cooper and a Cooper S....no contest... I bought the Cooper S. Didn't leave till after 9 PM. Larry went over allot of the features in the car. Helped me synch my phone for music. He was awesome.

Deanna Gunn

29 de sep. de 2016

I had my mini in for her 30k check up. My assigned associate was very sweet. He was able to accommodate our need to leave by a specific time and even has the car ready before the time he had set. I bought my mini here 3 years ago and drive up from monterey to have them work on "her" because of their great customer care. I highly recommend this mini dealership for a great buying experience and for all of the scheduled maintenance or repair work you need!

Ann Bialy

29 de sep. de 2016

I took my Mini Countryman in for a 30,000 mile check-up and oil change. The employees were pleasant and efficient. I also appreciate the shuttle service to a local shopping mall.

D.Louie

24 de sep. de 2016

In 2009, met Larry L. and bought a 2009 Mini Clubman. This year, 2016, came back to meet Larry L and traded in my 2009 with a 2016 Mini Cooper. Pleasant transaction with Larry L!

Aija

21 de sep. de 2016

I was looking for a MINI and I really appreciate the no-pressure sales team at Stevens Creek. The dealership is impeccable and they have a ton of inventory - lots of options! I'm very happy with my Paceman S :). Larry took the time to explain just about every feature, and I felt very well informed about my purchase.

Jerry Wentworth

20 de sep. de 2016

Sales Rep Tony Williams was excellent in providing an explanation of all the facets of the new Min Cooper we just purchased. I've been driving and buying cars for over 50 years and Tony is the best salesperson I have ever dealt with. We love the car for it's size, comfort, and just plain fun to drive.

Anabel Jimenez

19 de sep. de 2016

Great service, great attitude and very knowledgeable. I got the car I wanted in a very reasonable amount of time. This has been the best service I have received at a car dealership. Thanks guys!

NewMiniFan

17 de sep. de 2016

My uncle took me car shopping for a mini cooper in my price range. I really wanted a stick so we had a hard time finding one. We went to Mini of Stevens Creek, and they had 1 in my price range. Fortunately it was really nice. The salesman took us on a test drive, and that was basically that. We didn't get a lot of wiggle room on the price, but it was a pretty fair price to begin with. tldr: Looked for a Mini between 15-20 thousand. Found a really nice one. Feel very satisfied.

Vworthie

16 de sep. de 2016

We went in to test drive the mini hard-top, but saw the four door Countryman. We test drove both, loved both, but REALLY REALLY loved the Countryman. The process was the best we have ever experienced. We set up a time to meet with Mariah before arriving and she was the best. Was ready to work with us, friendly and knowledgeable, answering all our questions. There was no pressure to buy, we actually left to go eat lunch, giving us time to think about the purchase, and came back later in the day. There was never any pressure to buy right then which we really appreciated. We LOVE the Countryman. We down-sized from an Acura. The Countryman is so easy to drive. I especially like how I can park anywhere! Just zoom in and out of any space without any problems. I love the sporty look too! We even got the stripe down the front adding character. I am able to fit two car seats in the back. Hard to believe but they fit nicely! And the four door allows the kids and adults to get in w/ ease. The dealership followed up with us multiple times. We can set up an appointment to go over any settings on the car that we need clarifications on. How nice that a dealership actually follows up with you to see if you're happy! I would def. recommend Mini of Stevens Creek, they were the best!

Samantha Barragan

8 de sep. de 2016

Always feel well taken care of with the best service!

brian

8 de sep. de 2016

My repair took 5 days to complete but because I had the same model loaner car it was not a problem.

Alison Peters

7 de sep. de 2016

Trent was very friendly and professional, the service timing was convenient. thanks!

Clarence Wilhelm

7 de sep. de 2016

Hector's style was outstanding as the service leader. Responsive, professional, good communication approach and responsive. One suggestion on facilities - more power plugs around the seating area for those waiting for repair. A number of us were huddled in one corner that had a power strip.

JimC

6 de sep. de 2016

I recently bought a 2017 Mini Cooper at Mini of Stevens Creek. Started with a couple of helpful and low-key visits to their showroom for Q&A with Ken and test drives with Jeff. Checked out their extensive inventory via their web site. Decided on what features I wanted and closed with a pleasant purchase experience with Mariah. Happy owner of a new Mini!

Laura

31 de ago. de 2016

Was good; Scott showed me the vehicles and explained everything in detail. Very helpful.

Tommy ly

31 de ago. de 2016

Big inventory to choose from. Good customer service.

MikeRWC

28 de ago. de 2016

Brought my Mini in for routine service, and Shane took great care of me, and the experience was seamless and quick.

Daavvee

26 de ago. de 2016

Received my car back, but it was not completely put back together, discovered upon checking it out when we arrived at our home. I was very disappointed, and what does that say about what they did that i can't see when they left things undone and didn't catch issues during their inspection that needed attention!

Richard Mark

26 de ago. de 2016

I made an online appointment for my Birthday check got it in on time and was out with a clean car in about an hour.

TobyL

23 de ago. de 2016

Just bought my first car, ever (!) from MINI of Stevens Creek. Marco Obillo was my super helpful contact at the dealership. From the first email inquiry I made, Marco and team were on it! I special ordered my Cooper S Clubman and the process was smooth and error-free. Marco kept me informed through every step of the way and did a great job ensuring the car of my dreams was the car I ended up with. He went out of his way to help get my awesome boot stripes custom made and installed by another vendor. If you are considering purchasing a MINI, I would fully recommend that you consider this dealership and ask for Marco!

Charlotte

23 de ago. de 2016

My review is based on my experience with Jeffrey Mazzella. I came in wanting to buy a new car. At this time, they were also hosting some sort of event but Jeff still squeezed me in and had me test drive a few cars. He was also very thorough when he explained features of each car and I was never rushed in spite of his busy schedule. Whenever I had a question, he got back to me right away... no matter what time I contacted him. Very soon after, I decided to order a custom clubman. From placing order with manufacturer to delivery of my car, he provided me status updates... even while he was on vacation! This was also my first time buying a new car, and he made it so easy. I can't recommend him enough! Thank you Jeff!

Tom Cornwell

23 de ago. de 2016

Shane is a great guy, very knowledgeable and very friendly.

Valued Customer

22 de ago. de 2016

Had my car serviced after returning from MTTS 2016.

Dan Kistner

16 de ago. de 2016

Always an excellent experience when Shana is responsible for my appontment.

Theresa nguyen

16 de ago. de 2016

Excellent service . Larry was very helpful with my buying process . Thank you ,

Valued Customer

16 de ago. de 2016

Fast scheduling. Loan car provided. Oil change performed as time prescribed. Overall very smooth service.

Tim Manchester

10 de ago. de 2016

My wife and I had a great experience picking out and picking up our new Mini Hardtop (it was a 2015 but was still new). We were able to communicate our needs to our sales representative Robert Roberts who was able to walk us through their existing inventory and get us into a new Mini that afternoon with no fuss at all. We love the car and the whole experience.

Lauren hermosillo

8 de ago. de 2016

Ken was an awesome sales person, not too pushy, honest, and patient.

Eilleen

7 de ago. de 2016

I came in looking for a used car, Ken helped me with price quotes online before I headed to the dealership. He was very quick in responses, and was very accomendating. When I arrived at the dealership, I didn't feel rushed or overwhelmed, with Ken's help prior to coming in it made the process quick and easy. It was really an in and out process, which I really like. I would go back to this dealer, and recommend it to my friends. I walked out happy and with a car.

Claudia

4 de ago. de 2016

I have my Mini serviced here. Great service from repairs to getting a loaner car and explanations on the technical stuff.

T.LE

4 de ago. de 2016

Arrived at appointed time and was called in less than 10 mins. Shane was wonderful pulling up our record to confirm the services to be done during this visit. And he delivered as promised by having the car ready for pickup by 4pm.3 Stars for repair quality because this morning my co-worker came to tell me the hood of my car was not closed all the way although the lock is secured (thank goodness for that!). How is this even possible?!? I've noticed that the hood of my car has been shaking but didn't think too much of it. Going forward, as stupid as I think something is (like hmm, maybe these professionals didn't close my hood properly?), I must check it out. I hope this is a one in a billion oversight on the technician's part. I mean closing the hood securely should be a no-brainer, right?

Robert

4 de ago. de 2016

Quick responsive good service, Service person was quick to respond with options .

SG

3 de ago. de 2016

Very Negative - the sales manager refused to respond to my emails regarding a problem I had with the purchase of a new Mini. I do not recommend purchasing a new Mini from this dealership

Michael

1 de ago. de 2016

Trent was my service person and he was super friendly, and he explained everything so that I knew what the service department would be doing to my mini. He was outstanding.

Lily

1 de ago. de 2016

Overall a very positive experience. Really appreciated our service advisor, Trent, for working with us on providing a loaner vehicle while waiting to replace a defective passenger airbag sensor that took three months for the part to become available.

Rudy Moralez

1 de ago. de 2016

By far one of the greatest car purchase experience ever. I have dealt with this dealership for a little over a couple years and decided with all the great service why not buy. My salesman Ken Orhan was very helpful and knowledgeable on my purchase with a new 2016 S Countryman. He was able to find me every little thing I was looking for and I'm beyond happy with what I now drive. Thanks Ken you have went beyond salesmanship and I'm very greatful to have met you.-Rudy Moralez

DaveH

30 de jul. de 2016

Service for power steering pump recall.Jen the service rep. was outstanding. She took care of all the details, recommended a wonderful place for lunch, by the time I returned, everything was perfect. Will always ask for Jen when I need my Mini serviced.

Yvonne Erb

23 de jul. de 2016

As I set out to purchase my second manual Mini Cooper S, 2 door hardtop, I was drawn to Mini of Stevens Creek because of the large selection of Minis that matched my criteria. Motoring advisor, Marco Obillo not only answered my call but also answered all of my questions and invited me down to take a look and test drive the Minis that met my criteria. As I entered the facility, which was very welcoming and clean, there was a buzz of conversation and excitement. The entire Mini team of Motoring Advisors were visible, smiling and attending to all of the guests, answering our questions. I decided to custom order my 2016 manual 2 door hardtop Cooper S and Marco Obillo was ready to help me with my order. The process was very pleasant due to his kindness and knowledge of what needed to take place so that I ordered exactly what I wanted. Well, my Mini arrived and I met with Mariah Adayan, who was also extremely knowledgeable and kind, to complete the finishing details on my purchase. From Marco, to Mariah to Sales Manager, Amos Karpf; the entire Mini Team of Motoring Advisors, made the experience of purchasing my second Mini outstanding! Kudos to Mini of Stevens Creek from the genuine kindness and appreciation they showed me when I first placed my phone call to the sale of my car and the follow up calls and emails to confirm that I was happy with my purchase. See you all when I buy my third Mini :-)

Preciosa Castillejo

19 de jul. de 2016

We had a great experience with your employee Mr Song Chen he was very patient and presented an excellent job for us as customer.

deedah

11 de jul. de 2016

Been coming here since the older, closer MINI dealership closed down. A friend who had a MINI told me of the service here, as well as the SA that I've have for a few years. While I've had snobby service at other MINI dealerships, I've never run into that here. I've never felt like I've been given a :line" about my car?even after it got into an accident (T-boned) I got honesty and various scenarios for repair This was consistent with another MINI dealership we had to work with?both were great. Pretty dang happy.

William

8 de jul. de 2016

I've Ialways gone to Trent for advice and recommendations to keep my 2007 CooperS running perfectly. So a Service Engine light means "GOTO TRENT".If minor, the Mini Cooper Shop fixes it while I wait. They trust me to do my ownoil changes using original filters and recommended oil and I do it each time we have our tires rotated every 5K-6K miles.

Linda

8 de jul. de 2016

I came in for an oil change. At the end I was not sure if my other liquids and tires had been checked. I forgot to ask. Tires were checked off as ok....I did not get an explanation of what that meant.I should of asked.....But assumed it was done....but the person helping me was already helping someone else when I was told my car was ready.

KE

7 de jul. de 2016

Terrific and expert service staff. Kept me informed at each stage of the diagnostics and let me make the decisions on how to proceed based upon transparent and complete information. Friendly, positive, and professional envirnoment.

richard determan

5 de jul. de 2016

My experience at the dealership is always a good one. Very easy to make an appointment. Loaner car is always available if needed. The dealership is aware how busy I am, will get me in and out as quickly as possible.

Lori

1 de jul. de 2016

I always try to get Trent D. To help me when I have to take my car in for service/repairs. He is patient and kind.

Peter Mortis

30 de jun. de 2016

Great service, clean shop, friendly staff. Will come back for all service needs and to purchase next vehicle.

Robert

29 de jun. de 2016

I bought my MINI from these folks and no one else has laid a wrench on it. When it is in for service, the job is always done right and the car comes back with a fresh washing. What's not to like?

DS

25 de jun. de 2016

Shana was excellent. I felt she was knowledgeable and she listened attentively and answered my questions thoroughly. She was on time for my appointment, kept me informed and delivered excellent service.I cannot really judge the Quality of Repairs but everything appears to have been taken care of.

Monty

24 de jun. de 2016

Steven's creek Mini has been a great experience. Always quick to respond and eager to help.

Patty

21 de jun. de 2016

Great sales and service. Cameron was great. Vehicles we're priced without gottchas. The don't dicker on the price very refreshing.

Karen McNamara

15 de jun. de 2016

Good experience buying my new MiniCooper. Nice showroom and nice salespeople-not pushy.

Sean

13 de jun. de 2016

I came in for the oil change. The staff took care of me right away the moment i got there, no time wasted. Great service

Rosalina Tinitigan

6 de jun. de 2016

The reception is fast ad well as the service. They give a good attention to the problem of my car.

Matthew Rapaport

31 de may. de 2016

Exactly as expected. Appointment on time, reps very good, all was well. Too expensive that's all.

Joseph

30 de may. de 2016

Check up for my mini. It was fast and liked the suggestions.

Lynn Bassin

29 de may. de 2016

shane coufer was service agent and he was nice, friendly, an accommodating. However the issue for which I brought my car for has not been resolved and I do not live really close. Additionally, when I attempted to call device yesterday, they never answered phone and I was told they were too busy, which was disturbing to me. There is a reason it is called the service department, to take care of customer needs. Very frustrated!

Jeff S.

29 de may. de 2016

Brought our Clubman in for standard service and was taken well care of by Shana as she had done many times before. Shana is on top of her game and knows these cars well. The facility is clean and the service very professional. The car was returned on time as promised and came with a complimentary wash. Definitely one of the better car service experiences you'll have. Highly recommended!

Jack

25 de may. de 2016

This visit was a very pleasant experience. Keep up the good work.

Kate

24 de may. de 2016

We dealt with Marco during our process and he made it the most relaxing experience and was very open and honest about all the models we were looking at. Overall my experience could not have been better thanks to everyone at MINI!

Vijay P

23 de may. de 2016

I bought a Mini Cooper Hard Top 4 Door on last Saturday and super happy with the car and the sales support. The sales executive Jaswant "Jesse" Bassi provided excellent information about the product. I was able to test drive 1.6 and 2.0 engines and finally chose the big brother. All the processes were finished quite efficiently and I was out with my new Mini. My all previous cars were "run of the mill" type but this one is different and makes me feel different.

Elaine

20 de may. de 2016

Service coordinator was dismissive and rude. He did not make any suggestions regarding possible services needed. I asked for a loaner and was simply told no. No explanation.

Michael

19 de may. de 2016

Was taking my used Mini in for a recall service. They gave me a nice loaner car for the day mine was in the shop. It all went well except they forgot to get the key from me, which I assumed they didn't need as they are a dealer. Ooops. Went fine after I dropped the key off.

Julie and Gracie

18 de may. de 2016

My experience at Mini of Stevens Creek was great! Huge selection of cars and Mariah was wonderful to work with. She was very helpful and easy going in my process of buying my Mini Cooper Sport. I would definitely tell friends about this place and have them request Mariah as their salesperson. Also Henry was very nice to work with in the financial area.

Wes

17 de may. de 2016

Trent Davlantis was very responsive, attentive and professional. I had a very good experience with him. He is a great asset to your organization. He explained everything thoroughly and made sure all my questions and concerns were answered.

Kitty

16 de may. de 2016

Very accommodating , quick service and knowledgeable advisor(Jennifer ) .

Abby

13 de may. de 2016

My transmission blew out and I had to tow my car to MINI of Stevens Creek! Jennifer and Paul and their service team of techs were awesome! They explained everything thoroughly, Paul even took me into the shop to show what needed to be done, including other major repairs that was also needed and could be done at the same time. The whole repair job was pretty extensive and Jennifer was very mindful of my finances and worked with me to get everything done at a price I could afford. She really listened, handheld me through the entire process with constant updates, suggestions and feedback. Paul and his tech team were awesome! The cherry on top was that Jennifer heard me talk about my broken cupholder (original part is hard to get nowadays) at the beginning when we discussed all the estimated repairs. Because the replacement part was hard to get and expensive, I passed on the cupholder. When I picked up my beloved Mini, there was an installed brand new cupholder attached to my dashboard, courtesy of Jennifer! It totally made my day and touched my heart! Thank you Jennifer and Paul for the extra touch and going the extra mile, especially for an out of towner! Much appreciated and my Mini is running great, thanks to all of you. :-)

Maribel

12 de may. de 2016

Trent gave a good service explained everything clearly and answered all of our questions. :)

Santiago

10 de may. de 2016

I left my car at the MINI dealership to have my engine checked for a known defect in the timing chain. Service advisor was helpful in the condition assessment and in the explanation of repair needs. Timing chain was effectively deflected and had to be replaced. They also recommended extra maintenance services to be done soon. Got my car back in 2 days.

PBaker

10 de may. de 2016

My husband and I have invested many hours buying cars over the years and we can honestly say that Mariah and her team of Mini Experts truly moved into the #1 position of best buying experiences ever. We Love our Mini Clubman S and look forward to the many new ventures she will brings us.

Phyllis

6 de may. de 2016

No problems. No complaints. Good service. Staff is very helpful.

Suahill

3 de may. de 2016

Thanks to the Stevens Creek team and especially Scott Rachfal for all of his help in choosing a new car. From the moment we arrived Scott apporached us and answered all the questions we had. He was very patient as we were a little indecisive but helped us narrow our results to our top 3 favorite cars. I was able to talk away with my dream Mini Cooper 4 door hardtop in pepper white with black rims. Scott included an attachment for my phone and 2 stuffed animals for my mom and I. We will definitely be returning soon to purchase a vehicle as a gift for my sister.

SArora

27 de abr. de 2016

Cameron was very helpful and efficient. He made the buying process, fast, smooth and hassle-free.

Vicki & PatrickD

27 de abr. de 2016

We came up from Pacific Grove just to "look" at some Mini's and drove one home that same afternoon! I've had Mini envy for some years, as our neighbors have one and just love it. I wanted a car that didn't look like every other car on the road and the Mini fills the bill on that wish.The welcome we got from the moment we walked into the dealership was so positive and different. Never were we swooped down upon by a hovering salesperson; we actually waited a few minutes for the "next up". The place was hopping and you can feel the good energy! Our salesman, Carmen Javadi, was very knowledgable and answered all our questions with ease. We told him what we wanted and he never tried to "up sell". We took a walk across the street to a huge lot with hundreds of Minis and after much "oooing & ahhhhing" at all the different colors, finally picked our baby, a green Mini Clubman!We signed a few papers and drove off the happy parents of a beautiful new Mini! I could not imagine a more friendly, knowledgeable, and professional dealership than MINI of Stevens Creek. Truly, the most fun we've ever had purchasing a car and we've owned many!

Le, A.

27 de abr. de 2016

Top notch experience buying a car! Will definitely recommedf to friends and family.

Dale & Debbi Warkentin

25 de abr. de 2016

The service we received at this dealership was great! We were allowed to browse on our own and only when we were ready to talk did a representative approach us. Ken Ohran was quite thorough in discussing our options. Once we got to the financial aspect of our purchase, Henry helped us fill out all the necessary paperwork. At that point Ken was very patient in going over all the operating aspects of our new Mini convertible.When we did run into a minor problem with one of the tires Ken was able to get us into the service department where Drew was able to take care of our problem and get us back on the road.Thank you to everyone at Mini of Stevens Creek. By the way, the coffee machine is great and makes waiting easier.

Margarita E.

13 de abr. de 2016

The buying process at Stevens Creek Mini Cooper was easy thanks to Hendry Ng and the rest of the staff.

Billy Saunders

24 de mar. de 2016

Drove in without an appointment and they were able to service my car and make a repair all in the same day, Awesome!!!

Sohiela Karami

21 de mar. de 2016

Thanks for your professional service. It on time. Good coffee and clean facility.

Julia

21 de mar. de 2016

Hendrew helped me pick up the car. He was very informative and patient, explaining car and looking for the cars with my desired feature in the parking lot. This deal really has a lot of Mini, all kinds all colors and different options. I ended up buying a Yellow one with premium package. I feels like in a night club sitting in car in the night. I am very happy with it so far now.

Gerri

16 de feb. de 2016

Very friendly people. Shana Bates is always very very helpful, fast and has the repairs done.

jamie arenas

28 de ene. de 2016

i was greeted with a hello and directed where to go. Felix followed up with me on the time he stated, had no surprises and the car was washed and vacuumed when i picked it up.

Farah

26 de ene. de 2016

Went here to look at new cars and the customer service was amazing. They helped me find the exact car I was looking for.

Doug

25 de ene. de 2016

Good experience overall. Would definitely recommend to someone that was shopping for a Mini. My salesman, Anthony, wasn't too pushy and was very patient. Nice guy -- took a good amount of time walking me through the process and all the details of the car itself. The only part of the process that I was a little bit confused by was what truly was covered through the warranty versus what I purchased in the extra coverage package. Beyond that, great experience.

Leila

24 de ene. de 2016

Robert is an awesome dealer. He tried his best to help me and made sure that the car fits all my needs. He is super patient. Even though I already bought the car a few days, he still answered all my questions when I need.

Aparajita

23 de ene. de 2016

We had a great experience at MINI Stevens creek. DeAndre, our sales rep, helped us thru the test drive process with a lot of patience and great attitude towards any questions we had. Having been to some other car dealers where our experience was less than average and having heard about cars dealers that treat their potential customers poorly, it was a refreshing experience. The sales experience can make or break a deal and I've experienced this first hand at other showrooms where even though the car was great, the attitude of the people at the dealership put me off completely, We were only out to test drive and were planning to make a few stops at other brands after, but the Cooper Clubman was love at first drive and we picked it up the same day. There were some hiccups with the financing process that took overall about four hours back and forth, but what made it possible to deal with was that we were constantly being updated by DeAndre about where in the process we are and whats causing the delay. Also since dealership forgot to inform me about some documents I needed to bring along, we had to go back home and collect them for which we were given a ride by Dilon at the dealership . Little things like these really make a difference and show that this is a company that believes in giving their customers a great experience and don't just stop after selling the car. Would definitely recommend this to anyone who is looking to purchase a MINI.

BryanSJ

20 de ene. de 2016

Very thorough repair work, they even fixed the problem I didn't report. My car is still under warranty, so I got a good fix mostly for free.

Pedro

18 de ene. de 2016

The service was very good, and all the staff was helpful and friendly!

kk

17 de ene. de 2016

I found my perfect car here in Stevens Creek. The price were great.service was good at first, but I have waited a week to have my car ship to me while they first agreed on this will only take 1-2 days.

ELopez

12 de ene. de 2016

Had my daughter's mini serviced here. Very impressed with service. Fastest so far.

Hao

6 de ene. de 2016

Bought new mini and traded in old car there. The service was great.

Shu

6 de ene. de 2016

I went to the store twice and emailed them once inquiring in stock cars. The email response was quick and the sales were very friendly. No pressure and I got test driving very soon. After I bought the car, I was offered very detailed instruction for the car.

TuRu

5 de ene. de 2016

After the first test drive I fell in love with the Mini Cooper. Tony was very helpful and patient showing me different Minis to find the right one for my needs and budget. Thank you, Tony!

Patrick

31 de dic. de 2015

Bought a JCW. Love the car. Excellent with people skills. No stressed.

Roger

30 de dic. de 2015

Great dealership having a good experience in buying a car Mini, BMW.

Chona Viernes

30 de dic. de 2015

Upon looking over some cars during the holidays, we were greeted by one of the salesmen who was just walking into work and wanted to help us right away. Hendry Ng was very inclusive and wanted to get us the best deal we could get on a new 2015 coop. In the event that we couldn't immediately drive the car home, he even went out of his way to offer him driving our car to our house 4 hours away. The process of buying such a large investment was smooth and very detailed. The deal we got and the people who helped us along the way was the best holiday gift we could receive.

Reinaldo Garcia

29 de dic. de 2015

Shane Cofer, who handled my recall issue, was sensational. He not only lined up a car for me while the mechanics attended to my vehicle, he printed out directions to a nearby movie theater when I told him I wanted to see a film.

gcbuck

29 de dic. de 2015

Easy, stress-free, no sales pressure buying experience. Different than some other MINI dealerships, this one advertises the MSRP, but discounting is available, comparable to the other dealerships in the Bay Area. You just need to ask. Plus, they have a lot more selection for what I was looking for. Robert helped me, and was very knowledgeable and easy to work with.

Shilpi Sanchetee

23 de dic. de 2015

They have promised to change my bonnet stripes on my 2015 Mini Cooper S as they were dirty and also buff and detail my car.

Ninja

23 de dic. de 2015

Staff was very helpful. Bought a certified Mini Cooper.

MILLER LEE JACKSON

17 de dic. de 2015

IN 11-2011 CAROL KOBACK SAW TO MY NEEDS PERSONALLY , SO I WOULD HAVE NO PROBLEMS GETTING MY NEW MINI CLUBMAN.THAT SAME CAREING FOR HER MIMIER 'S IS STILL AT MINI OF STEVENS CREEK TODAY.KEEP UP THE GOOD WORK AND BE BLESSED....M.L.

Gokul

15 de dic. de 2015

Had a very pleasant experience with my car search and buying. Extremely helpful and answering-to-the-point people. Robert and Jeffrey - you guys rock!!

Ms. Mendoza

11 de dic. de 2015

I went in for service and my experience couldn't be better. Felix Alvarez was my service advisor, he's not only knowledgeable about his job but also very polite, friendly and respectful. He's great in every aspect, definitely an asset to this company.Thanks to Mr. Alvarez I will be back again and again.

Laura Borges

8 de dic. de 2015

Robert Roberts helped me buy my dream car, Mini Countryman. He was very thoughtful and fun to work with. He is very knowledgable and patient with all my questions. I had a blast during the process and know that if I ever need anything he will help.

Ed C

3 de dic. de 2015

Our experience with Stevens Creek Mini was awesome. The whole process from A to Z was straight forward and smooth. We were initial to meet Mariah, but we were runnin a little late and by the time we got there she was already with another customer, so he handed us off to Jeff M. Jeff was awesome... took care of us.Loving the MCS

M.S.

2 de dic. de 2015

first time customer for an urgent car repairquick e-mail replies, detailed information and feedback, good in person explanations, car cleaning, Thanks for the excellent customer service.

Chandrika Bhutani

24 de nov. de 2015

Dealing with Scott was a pleasure. Our finance person Chan was good and helpful too. Overall it was a great experience.

Raul M Armendariz

22 de nov. de 2015

We built a Mini Cooper 4 dr type S from their Web site. The Mini took exactly 8 weeks to arrive and I could track the build from start to finish. The sales person was was very patient and answered and found answers to all questions. By the way the Mini Genius on site is very very very knowledgeable. We met with the Genius two weeks after taking delivery to go over any questions on vehicle the meeting lasted 1 hour 45 minutes. He answered all questions accept one, but with in 24 hours he contacted me with the answer. Nice dealership!

Tony

20 de nov. de 2015

Very easy buying a car for San Jose mini hassle free

Phoebe Li

19 de nov. de 2015

We made an appointment with Jeff M. and he was very professional and very friendly. He helped us find the car we want and was very patiently explaining to us the car features. I would recommend him to all my friends should anyone is interested in a Mini..

Judy

16 de nov. de 2015

I just bought my third mini. Love my car and loved working with Jeff M. and Robert.Sales manager Carol, is just the kind of person anyone would want to work with, too. Although I am not ready for a service, yet, I think the service manager, Andrew, is one of the most honorable people I have ever trusted my car too. Luver, in service, always gives me a fair shake and never leaves me hanging.

Cupcake23

12 de nov. de 2015

I signed up for a test drive and within minutes, Mariah had contacted me to see what exactly I was looking for in my MINI. I sent her what I created online & by that evening she had several options for me. Mariah was easy to work with and talk to. Unlike most "car dealers". She was very knowledgable and listened to what I wanted. We proceeded with the test drive, which was a blast(!), and I fell in love with the dream car I have always wanted. The sales process was quick & easy and for the uber amount of bells & whistles, was an awesome deal. All of the staff we encountered was friendly, helpful and genuinely felt like they enjoyed what they were doing and believed in the product they were selling. Thank you Mariah & MINI for helping this girl get her dream car. I LOvE it.

Nhu Dinh

5 de nov. de 2015

Good dealer, great services, very happy with my new car.

Dipal Patel

15 de oct. de 2015

It has been great experience working with Sales team. It has been smooth process buying new car for my wife.

Paul Simmons

14 de oct. de 2015

Excellent people and great service. I would recommend them to everybody

Frank

13 de oct. de 2015

I went in telling them I did NOT want to buy that day and got no pressure whatsoever to buy that day. Instead I was shown pretty much every model they had and was able to test drive anything I wanted. I checked out many other cars in my price range but was constantly pressured to "make a deal today". I went back to Mini and Robert Roberts was happy to see me back and help me through deciding on the exact model I wanted. It was a long process because I ended up going with a custom order, but they were patient and helpful throughout the whole thing. I cannot praise the whole team more highly. This is how all car buyign should be!

Nick

10 de oct. de 2015

Great car buying experience. All employees were very knowledgeable and knew what they were talking about. They are not the typical scumbag car salesmen trying to screw you over. Big selection of cars to choose from. Highly recommended.

Tina

8 de oct. de 2015

I have wanted a Mini for a very, very long time. About a month ago, I decided it was time. I went to Mini of Stevens Creek with my daughter to check it out. We went in with the intention of getting a feel for what they had to offer. After walking around the lot and sitting in various vehicles inside, someone finally came to help us. He was very kind and answered all of our questions. At that moment in time, I wanted a red, manual convertible, they didn't have one. We left and spent the next week researching the different models and test driving some used Minis. Finally, I decided that I would go back and look at/test drive the 4 door Hard Top. I had no opinion on whether I wanted a base model or an S model so I started with the base. I was so impressed that I told my awesome sales person, DeAndre, that there was no need to drive the S. We sat down and hammered out what I wanted. We found an orange Mini in Sacramento and we were ready to talk trade in for my 2009 (granny style) Honda Accord. I had already gotten an offer from the Honda folks and the Mini offer came in about $2,000.00 less than Honda. I was advised to sell it back to Honda and that they would patiently wait for my return... They did and I am now a proud owner of an orange 4 door hard top! and WOW!!! it is WAY MORE than I ever expected! My kids tell me that this is my 007 car! It has so many cool features and I didn't even get a loaded vehicle! I went in just for the exterior look and got so much more. I highly recommend Mini of Stevens Creek and DeAndre. What an awesome experience!

Tom santos

6 de oct. de 2015

My wife and mine experience was absolute perfect. They could have been any nicer the facilities are great pet friendly everybody we met had a smile on their face the equipment and Car they were selling was top notch and unbelievable accessories.I would recommend this location to anybody looking at buying a car and it doesn't hurt to get a great deal on that new car that you buy

Cooper S Driver

1 de oct. de 2015

Nice and helpfull. Nice and helpfull.

My Gypsy

25 de sep. de 2015

You promised a 4-hour experience: I waited in the lounge. The job was done in less than 3 hours because you put two people on it. I was delighted!

Dwiremon

24 de sep. de 2015

The sales person was awesome, the process not so good, the only reason I purchased there was my kid, she wanted that car.

Randy Sadler

19 de sep. de 2015

Excellent experience from conception to completion. I recommend Robert Roberts as a knowledgeable consultant.

Fredo

10 de sep. de 2015

I was looking for a used prius. I went in not really expecting to buy a car but the great service and low pricing convinced me not to walk out of there without the car I wanted.

CathyB

7 de sep. de 2015

Great from start to finish , listened to what I wanted and found it, then financed it. They were so helpful and respectful. I will return for my next car.

Joy Younes

6 de sep. de 2015

My overall experience was good except we had to wait 2 hours before going into the finance department to sign paperwork. The total time was a bit long from start to finish 5 hours. The sales person Melissa Rohrbacker was very professional and knowledgable in answering our questions. She did accommodate us in test driving 3 different Mini Coopers before making our decision. Just would have like the waiting time shorter, there should have been more then 1 finance person.

shayan chandrashekar

3 de sep. de 2015

Very good service from the centre overall. I would definitely recommend it to friends.

Felipe

1 de sep. de 2015

Amazing!! Really the best dealer out there, I tried with several others and never got close to the service and follow up this guys did! I truly recommend them!

bmp

31 de ago. de 2015

Had a Bad experience with the Financing Department at Mini Of Stevens Creek, finance department guy was applying for a auto loan but there was problem in getting the loan due to the less/no credit report, as we are in US for less than 2 years. Our First loan application was rejected. Finance guy applied for the loan from the different bank with out checking with the customer weather to proceed with the new loan application with the new Bank, This will have an impact on the customer credit History. Normally Finance Guy should have asked the customer if I he wants the process the auto loan with a different bank, Instead he made a decision on his own and applied for a different Bank. This as Created Bad Remarks on the Credit Report. I will not recommend Financing your MINI from the Finance department at MINI of Stevens Creek.

bbi

30 de ago. de 2015

Mini on Stevens Creek is great to work with! They have a very friendly, knowledgeable Staff that keeps your needs in the forefront of your purchase process. I love working with them and would highly recommend their service!

Thomas

26 de ago. de 2015

Bought a mini cooper 4door recently, The buying process was painless, and sales & finance people were helpful and courteous. Overall I am happy with the car and the dealership!

Madison

24 de ago. de 2015

Ricardo Martin helped me find my Perfect MINI! He had exceptional costumer service. He went way beyond my expectations of a Cars Salesman. Ricardo was pleasant to talk to with no pressure involved. He was extremely knowledgeable and answered any questions that were brought upon him with a happy smile. When I came in I brought my entire family with me. He included them and made them feel important by answering any questions that they had as well. He is by FAR the best sales person they have on the floor. Before meeting with Ricardo, I walked in the previous day. This sales person had poor costumer service and was rude. I almost didnt return until. I then got in contact with Ricardo through MINI s Website. I would strongly recommend to anyone who is looking to buy a MINI to make an appointment with Ricardo Martin.

Mike

20 de ago. de 2015

Mariah was great! There was absolutely no pressure and our experience at MINI Stevens Creek was awesome! They also have the largest selection of MINIs on the Bay Area. There were so many to choose from.I would definitely recommend anyone that is looking to buy / lease a MINI in the Bay Area.

Robert

17 de ago. de 2015

Every part of the car purchase experience was well managed. I was concerned about the time of the day and whether the purchase could happen on a Sunday evening. But the dealership handled all details efficiently and the car was detailed, too! The two sales guys I worked with were patient as I sorted through the many inventory choices. I was able to find the right car for me and my budget.

KB

10 de ago. de 2015

Excellent experience. I highly recommend you ask for Jeffrey Mazzella if you are looking to buy or lease a Mini Cooper. He was fantastic.

Seema Sharma

10 de ago. de 2015

I really like the customer service. They made it easy for me to go ahead with my choice .

Maria S

5 de ago. de 2015

Great Sales Department - Special thanks to Scott R. for an awesome experience!

Richard Gates

28 de jul. de 2015

Brian Smith is a great sales person, personable , charming, patient and knows his product line, in this case a Mini Cooper S.

Daniel G

27 de jul. de 2015

The buying experience was fantastic. Jeff, the sales associate, was very knowledgeable and answered all my questions. He was also very patient as I kept making changes to the configuration, or asking more details about certain options. He never pushed for adding more options, and even very honestly told me which ones I had added but didn't really need. The overall experience was great, and I love the Mini I got.

Martin

21 de jul. de 2015

Marco O. made my Mini purchasing experience an extremely low stressed experience. The real stress was deciding on the model, color and accessories to include! I could think of Marco as my kid brother, full of enthusiasm and energy for the product and brand he's representing. No hardcore sales tactics with him, just friendly banter, however, he will pick up on those unconscious "clues" you give him to help you make up your mind!Unfortunately, I had to wait two agonizing months before I could go motoring. This was no fault of Marco's, it was because there was no car in their inventory with the exact specs of what I wanted. Marco's quote for expected delivery date was very accurate. It was nearly two months to the date when I could take delivery of the car.I've had the car for less than one week. It's fun, peppy, exciting, nimble...all the things and more of what I would have expected!!!Thank you Marco for helping to add some fun to my motoring needs!!

Bob Mini Owner

20 de jul. de 2015

Visited Mini of Stevens Creek last week for first time as I bought a used Clubman and had it serviced while checking on accessories. The service was simply incredible. Service and parts staff were courteous, super helpful, and prompt in every manner. I'm only giving 4/5 stars for facilities because other Mini dealers have a larger showroom area for store for Mini gear.

Diana Hu

19 de jul. de 2015

I had a great time working with Marco. I really felt at ease purchasing a Mini with him. He had a lot of patience as I asked a long list of questions. He always answered with a smile. The way he handled all the communication, and expressions was very honest and kind. The dealer was not pushy unlike my experience with others. Although I had a small mis-happen, since I bought a certified used car, it was handled quite professionally. Highly recommended

Chandasree Chandrashekar

16 de jul. de 2015

Great experience. Great service. Process was very smooth and organized which made things simpler.

Viridiana

14 de jul. de 2015

Ricky Martin is attentive, knowledgable and personable. When I arrived at the dealership I was greeted immediately. I requested a Spanish speaking sales person and my request was accommodated. In less than 3 hours I walked out with a new mini, and it was delivered to my home! I would like to thank Ricky for making the purchase of my new mini one of the most effortless transactions.

genevieve i.

7 de jul. de 2015

My experience purchasing my MINI was really quite wonderful! Ricky was great. In fact, that was my first experience buying a car, and I was nervous about making such a big purchase. Ricky's presence calmed my nerves and I felt totally comfortable. Ricky was pleasant, knowledgable, and took care of us the entire time we were there. I had a great time chatting with him, as did my parents.I love my new car and I would 100% recommend anyone in interested in purchasing a MINI to go to your facility and request Ricky.

Jessica Mae

5 de jul. de 2015

Everyone that works at the Stevens Creek dealership is very friendly and helpful!

Chandrasekharan Gopa Kumar

30 de jun. de 2015

Great buying experience of used Acura TL. Sales person Larry was a great help. He helped us understand the process and provided all the necessary help to make the purchase smooth.

Carolyn casas

26 de jun. de 2015

Leased a new countryman from these guys. Easy, painless and very professional.

LOYD

21 de jun. de 2015

I happened upon an Autonation website, and entered the car I was interested in and it came up at the price I liked. It was at Mini of Stevens Creek, I checked out the pictures and it looked pretty decent. I'm glad I was able to reserve it until I could get off work and run to Santa Clara. After seeing the car, I couldn't believe the fantastic shape it was in. It pretty much looked brand new, inside and out. They had detailed it out and filled the gas tank too! The sales people were very nice and friendly without being pushy or overbearing. They answered all my questions to my satisfaction, The last place I wanted to go to, to buy a car was a Dealer, but I was pleasantly surprised.Mini of Stevens Creek will be the first place I'll go for my next car.My Brother-in Law who was with me was very impressed as well with the way they take care of you. He said he'll look to them for his next car.I love my car and I'm glad they had it.

David

19 de jun. de 2015

I'd been in the market for several months. The dealer reached out to me to follow-up. They had a car on-hand very close to my request. I showed up at 10am Sunday and walked out at noon with a new car.

Katie R

18 de jun. de 2015

Though I bought my MINI in Cincinnati, it currently "lives" in CA, so I service it at Stevens Creek, and they are great!

Sue F

16 de jun. de 2015

Jeff and Robert made my MINI buying experience at MINI of Stevens Creek a very positive one. I am very pleased with my MINI Cooper Convertible and I was very pleased with the entire sales process. I felt like it was streamlined, straightforward and fair. I like their no-haggle, reasonable price for pre-owned cars, and I love the MINI Next Certification. Specifically, Jeff Mazzella was extremely professional, patient and knowledgable. All in all, a very pleasant experience.

Elizabeth Park

15 de jun. de 2015

General Manager Ryan Nelson and his top-shelf employee Paul Rubert have left a long-lasting good impression that will bring me back to Steven's Creek MINI. Ryan showed integrity and professionalism that is uncommon, and Paul polished off the finely-tuned customer service delivery that matched the best I've experienced.

CKP

5 de jun. de 2015

Amazing experience with both Ricky and Robert. I would definitely recommend stopping by here the next time you are looking to buy a car. I walked in "just for fun" and left (a day later) with a new car that I love. None of the salespeople were pushy; they let me try as many cars as I liked and ran through their entire inventory to find just the perfect vehicle. In the end, I became a Mini convert and because of the wonderful experience had here, my mom is getting a Mini as well.

MiniSuzie

30 de may. de 2015

I came out with the mini of my dreams which was already in a giant parking lot. What fun to go around and choose the right vehicle, or I could have built one myself. I was serviced by Mariah, who was very helpful and answered all my questions.

Colette-Mini lover!

21 de may. de 2015

It could not be any friendlier than it is. Everyone is always so nice and fun to chat with. .The place itself is very clean and cheerful!

mike3029744

8 de may. de 2015

I just bought a car from Mini of Stevens Creek; I'm very pleased with the service and the employees here. The employees are very dedicated and enthusiastic in showing me around, and listen to my concerns as my feedback, and not to mention that they are willing to work with me for the deal that fits to my situation. I would recommend Mini of Stevens Creek to friends, relatives or people I know that are looking for cars.

MiniFan

7 de may. de 2015

My husband and I were shopping for a used Mini and were helped immediately when we walked into the dealership. No pressure was put on us to buy a car or to pick a certain one on the lot. We were comfortable the entire time from test driving to sitting in the finance office. This was by far the best car buying experience we've had.

Zach

6 de may. de 2015

The staff at MINI of Steven Creek are amazing. They made the whole process of ordering a custom MINI seamless. The level of communication was outstanding, as I would receive updates for all stages of the build of my new car. They were also fair on valuing my trade in, making the process even easier for me. I would definitely recommend them again to any family or friends I have. I worked with Jeff, and he was knowledgeable and extremely helpful.

S.M. Mini Lover

6 de may. de 2015

Our salesman Scott was very nice and informative with our purchase of a Mini 4 door from Mini of Stevens Creek. We definitely would recommend this dealership to friends.

John

27 de abr. de 2015

I brought my 2012 Mini Cooper in for a few issues and regular service. Trent was an awesome service advisor and was really great explaining what was covered and what was not. He suggested some things that were not covered but never put the hard sell on me for them. That actually helped me make the decision to do them. The work took longer than expected but having a loaner was great and did not impact my schedule at all -- something I really appreciated. I was not able to make it back on the day my car was ready and it was no big deal that I needed an extra day. Overall, my experiences for service at Mini of Steven's Creek have been positive but this one was fantastic.

Becky

23 de abr. de 2015

Robert was great. He was really nice to work with.The whole staff were all very helpful.I noticed a small star in the windshield after I got the car home and they took care of it with no hassle or questions. I would recommend Mini Cooper in Santa Clara and ask for Robert.

PSS

31 de mar. de 2015

Nice people and efficient to deal with. Dealership and inside building are very cramped - thank goodness we're not claustrophobic. Our sales consultant (Ken) is an honest and attentive person - quickly responded to our questions and requests.

mini madness

31 de mar. de 2015

smooth experience in and out all positive reviews customer service is as cheerful as going to Disneyland

Ruth H

26 de mar. de 2015

GIfford was great! I appreciated the non-pressure sales approach of the dealership. Made the buying process enjoyable. Thank you!

Regina Foronda

24 de mar. de 2015

I just leased a new Mini at Stevens Creek with Robert and had a really great experience. From the moment I arrive to the dealership, Robert was very attentive to me. He explained everything to us in a calm and professional manner. I could tell Robert just seemed really interested in helping me make the right decision unlike most dealers who just want to sell you anything and everything. Robert was very patient especially when we told him that I had to step out for a few hours for a family party. Robert went above and beyond by emailing and texting me updates on finances while I was at the party. Robert was able to give me a great deal for my car which I am so grateful for! Robert had prepared for our return in order to have a smooth rest of the transaction. He was also very thorough when walking through the details of my Mini. Even stayed passed his regular work hours to finish up with me. And finally, he even so awesome enough to take pictures of me and my new Mini to document this great occasion! Thank you Robert for making my Mini experience so easy and great!

Kludlow

24 de mar. de 2015

I always dreaded the actual purchase of buying a car...but Stevens Creek Mini seem to make the process pretty pleasant. ...Thanks for the great customer service

Andrene K.

24 de mar. de 2015

Great experience working with Larry Lyon. He was informative, patient with my questions and through my decision process. I didn't feel pressured to purchase. Since my purchase he has checked in on me a few times. His fills up with mgr had been exceptional.

Lloyd

17 de mar. de 2015

The purchase process was quick and painless. Everything was completed in three hours.

Dora Vasquez

17 de mar. de 2015

Anthony Williams was our salesperson and we were very satisfied with the seevice. The finance guy Henry is really good as well. It is our second mini that we have bought here. We got a good trade for our 1st mini and bought the Countryman. Very pleased with this dealership. We would recommend everyone to buy their mini here. They have a solid team of people that make a car buying experience a happy one.

"Dr. Doug" Chadwick

11 de mar. de 2015

Scott Rachfal was most helpful, and a pleasure to work with.

Dcraw

11 de mar. de 2015

I bought my car here just shy of a year ago, and the whole buying process was extremely easy! I actually had it built for me, and Gifford (our salesman) and Carole (sales manager) are both fantastic! They remember us every time we go in- they even remember my husband and his car, and it's not even a mini! maintenance is a breeze- they called me letting me know I'm due for an oil change, and we set up an appointment right then. When I took it in, I was able to add in a detailing. Pepe was my service advisor, and was very helpful with everything. Lily (my mini) is just as beautiful as the day I first picked her up! Thanks MINI!

Dana Schmitz

7 de mar. de 2015

Mini of Stevens Creek has great service! I work with Ken Ohran and he was wonderful! He went out of his way to work with the price I had in mind. Carol was just as personable and made my experience there an unforgettable one. I was happy with the quality of the car and the quality of service. I highly recommend going to buy your mini from Ken and MINI of stevens creek!

Lori Mac

7 de mar. de 2015

This was the BEST experience I have ever had buying a car. The Customer Service at Mini Stevens Creek is all about " Customer Care". Henry ( In Finance) was no pressure and very helpful with my financing. Carol (The Manager) took the time to meet with me about my options and helped me get a great deal. Tony ( Sales/ motoring advisor) was Awesome ! After explaining to Tony what I was looking for he not only found the perfect car for me, he even came in on his day off to meet with me to seal the deal. Super impressed with this guy!!Thank you Mini Stevens Creek !! I am so happy with my Mini, It makes driving Fun again!!

Jeremy

5 de mar. de 2015

We had a very Pleasant buying experience our salesman Tony was very awesome thorough and took care of us also I did have to return to sign some papers they had forgot about and they gave me an upgrade on my warranty which is very awesome we would not hesitate to return to the mini dealership for future purchases we would highly recommend this dealership to friends and family

TH

4 de mar. de 2015

Great service great staff takes care of their customers answers all the questions

Swetha Ramaiah

1 de mar. de 2015

I woke up that morning and was going to buy the new VW GTI from a dealer I had already spoken to and discussed numbers. But something struck me in the morning to go check out the MINI and I in fact had no intentions in buying too coz I needed a fast n zippy car that gti had it.When I entered the dealership showroom I checked out the new 4 door hardtop cooper S and checked with the sales person Marco to test drive it. We test drive the car with sports and without sports package. Obviously the one with sports was fun! I took about an hour to decide which car I wanted to buy - GTI or MINI. After doing all the comparisons and stuff I also got to know that this MINI has the 228i/328i engine and that was a major factor for me since I at that time owned a BMW 128i. I Wanted a sporty small zippy stylish car and this car had it all! Plus the brand!I bought the black hardtop 4 door cooper S with sports and tech package!The buying process with Marco was extremely smooth. No back n forth no haggling. The trade in value was pretty good for my 128i and everything just seemed to fall in place. After we decided to buy the car, Marco gave us a demo about one of the coolest features in the MINI called the over boost which is like s nitrous boost and this was so much fun! But recommended not to do it in the new car obviously till it breaks in!Well after all the demo and waiting the finance manager called us in for paper work and the deal was made and when he handed me over the key I was super excited! This is my first brand new car of my choice and I absolutely loved it!This whole buying experience was extremely smooth and big thanks to Marco coz he was very easy to work with n ask questions. He cared for his customers and that's very important in this job; not just in selling the car but to make sure the customer is aware of what they are buying and to give suggestions!I would definitely recommend my friends who are interested in MINI to get to Stevens Creek mini dealership

Kazu

26 de feb. de 2015

I receiced kindly explanation about my car condition.

Pavitra Narayanan

26 de feb. de 2015

Awesome service. Polite to customers. Clearly explain details to benefit customers.

Maria

25 de feb. de 2015

I was terrified of buying a new car having been in my previous car for 17 years and my car before that one for 10, but coming to Mini Stevens Creek was extremely pleasant. In fact, my buying experience was about as easy and fun as being 20 years old with my best friends at a Siouxsie and The Banshees concert. Cameron and the staff were all straightforward and very helpful. Thank you!

Nathalie

25 de feb. de 2015

We met with Marco to buy my new Mini S Cooper 4 doors. The whole experience was great, easy and fun. A little too much wait here and there is the only bad thing we have to say.

Pankaj

25 de feb. de 2015

We purchased a mini copper S convertible. Brian was very professional and helpful. During the financial details process Henry helped us out well and navigated the process at a great speed to get us going in our new car.

John

19 de feb. de 2015

I would highly recommend meet me at Stevens Creek. My wife and I recently bought a mini, and our experience was top-notch from beginning to end.Brian Smith is an excellent salesman; he really made us feel at ease and is a fellow enthusiast.

Bruce

13 de feb. de 2015

the whole process of buying a mini was easy! very impressive.Thanks Gifford for your help,

Carbuyer

11 de feb. de 2015

Tony was an excellent person to work with. He was honest, upfront and got me the car I wanted.

Raymund Hechanova

4 de feb. de 2015

Went in this mIni cooper dealer after a bad experience with mini SF. Ricardo Martin is an excellent sales man, he listen and understand our needs and very detailed in explaining the features and benefits of the car that we wanted. We came in to sell our Corolla and got a good offer with its value. A bit hassle with their finance since our original offer was rejected, but we were able to proposed a solutions that will fit our budget. My wife love her first Mini Cooper hardtop and definitely recommend this dealers if you thought about buying a cooper.

Edward

28 de ene. de 2015

Called in the early morning about my car running poorly, they said I could bring it in right away and within an hour I got an email telling me what was wrong and how much to fix it. They got the work done earlier than promised and under the original estimate. I mean really can it get any better than that, I don't see how.

Sohiela Karami

28 de ene. de 2015

Brian Smith was the most best salesman I ever experienced. He was very nice and friendly and nowledgabl. I felt very comfortable with him., he took his time to show me more uption. I was very empresses .

Greg

20 de ene. de 2015

My salesman Marco and finance manager Wayne were great to work with. The buying experience was one of my best. I will definitely be coming back here when I'm ready for my next Mini!

Jasmine T

20 de ene. de 2015

I had a great experience shopping with a car at this dealership. My sales rep was Howard Paul who was very patient and detail oriented. He made sure to explain everything I didn't understand and even went out to find cars to show me features. I didn't feel pushed to buy anything at all. He just seemed he genuinely wanted to help me find what I wanted. Customer satisfaction definitely is at the forefront of priorities at this dealership!

Chris

13 de ene. de 2015

My experience was very easy, and fun. I should note that the reason the quality of repairs is so low is because when buying my MINI it was noticed and brought to my attention by the sales rep that there was a dent in the driver side door. They offered to take care of it for free (which deserves a 5) but because the people they get these things fixed through has yet to give them a day they can fix it I still have said dent in my door. So that's why I gave them a 2, nothing against Stevens Creek MINI but now that I've started school and work I'm more hard pressed for time and I don't know when it will get fixed...

Deborah

13 de ene. de 2015

I have owned 2 Mini Coopers and I have always had excellent experiences at Mini of Stevens Creek. All of the staff people are polite and attentive. I never regret when my car needs a service. I know that I will taken care of quickly and on my way! This is an A+ dealership with an awesome product.

Mountain Man

12 de ene. de 2015

Was looking for a new 2015 Mini Countryman ALL4. Dealers inventory did not have what I was looking for but they had a used 2014 that was very close to my needs.They added heated seats and XM Radio. Vehicle was ready for pickup as promised.Very friendly and helpful staff.

Happy smile

12 de ene. de 2015

I got a Mini-S hardtop. Car it self is really good. I love it.Customer service (Stevens creek) dealer: super nice and flexible schedule for customers.Sales/finance staffs were very understanding and super duper nice ppl I loved their servicethank you for all you did for me and what you guys do to make customer's satisfaction :)

Kimmy with a new Mini

3 de ene. de 2015

Robert Roberts is awesome. Buy your Mini from Robert. No pressure, great experience. I was going to purchase a used Mini but realized it was a better investment to lease a new 2015 Mini Copper. Totally GO KART material. Fun!

Allen Reames

26 de dic. de 2014

Larry is rare in the auto sales force. Absolutely no pressure, patient, responsive, and wanting ONLY to present what he has available to meet your needs and desires. We didn't just buy a car, we formed a friendship. How can car shopping be better than that? Thank you Larry!

Justin Kapur

20 de dic. de 2014

Was just in looking around and the sales associate Marcos was very helpful. Gave me and my brother descriptions and differences between many models. Took us on a test drive and taught me how to drive stick even though I wasnt 100% confident. He was professional and not pushy at all. Great to deal with and would do business with him again.

Mark

19 de dic. de 2014

The sales staff were very helpful - no pressure to make a purchase.

Ken Ohran

19 de dic. de 2014

I love my mini, But most importantly I love the service I received from Ken during and after my purchase. Thank you Ken , so very very much....Oya Thomson

Scott Phillips

21 de oct. de 2014

The complete experience purchasing a New 2015 Cooper S with Mini of Stevens Creek was Top Notch! My sales associate was Scott Rachfal, who did an outstanding job throughout the entire process.. First searching for a car with the features that I was looking for, and then with the custom online ordering process, right down to final delivery! I ended up custom building my new Cooper S on the MINIUSA.com website, then finishing the order with Scott at his Mini of Stevens Creek office. My Mini was assembled at the plant in Oxford England, then loaded onto a ship, for its journey home. The entire process, from "Click" to "Cockpit" took about 8 weeks. Scott sent weekly updates, and I was able to track it online, through the process, including real time tracking of the vessels trek across the pond. I could not have been more pleased with the entire experience, as well as the final product! You won't go wrong buying with Mini of Stevens Creek. -Scott Phillips

A Binns

22 de sep. de 2014

We had a great experience buying our car at Mini of Stevens Creek. Marco was very helpful and patient and gave us his honest opinion regarding the options we were considering. Very painless experience purchasing a new vehicle. I'm loving my MINI!

mriley

16 de sep. de 2014

Mini of Stevens Creek was the best car buying experience I have ever had, and I've had a lot of cars. They took care of me from the lovely receptionist who greeted me, through the shopping process, all the way through financing. I received nothing less than VIP treatment. I would highly recommend Mini of Stevens Creek for your next car purchase!

hazelgrneyez

16 de sep. de 2014

Not only is this the coolest looking facility, but everyone you meet is friendly! Shana, my motoring advisor is a little pop of energy and was most helpful. If you have a MINI or are thinking about buying a MINI you need to stop by!

TB

16 de sep. de 2014

Thank you Ricky Martin for an awesome experience. I love my Mini.

Mike

6 de sep. de 2014

Great customer service and the facility is great as well!

Tim Madden

3 de sep. de 2014

I have been looking for a commuter car for some time now. I bounced form maker to maker and settled on a Mini, I figured that would be the most fun car to drive. I searched for a Mini for about a month, went to several dealers left messages with private sellers as well. When I went to the dealers like Ford or Subaru the sales associates didnt really know much about the Mini. The quality of the cars I looked ok but not really, just take a look at the rim rash. Finally I found a car at Mini of Stevens Creek. I left a message and was contacted in quick order. I didnt have time to call back so a week went by before I could come in. I met with Robert Roberts, what a really nice guy. He took me through the car like I have never seen one before, what a help that was. I drove the car, like it should be driven; Robert was encouraging me to do so, not so much at the other dealers. In short my experience with Robert and Mini of Stevens Creek really made me feel like part of my new Mini family. I would recommend them to my friends and family as well as someone I meet as an acquaintance. Thanks Mini of Stevens Creek

Lana

20 de ago. de 2014

Experience was Excellent! First time going to Stevens Creek Mini, enjoyed the atmosphere, friendly people, was able to check out some of the new Mini's while waiting. My service person actually reviewed what some of the buttons were for on the dash as my Mini was a used one and didn't come w/a manual. I was very impressed!

AndieD

19 de ago. de 2014

Claudia is one of, if not the best salesperson out there that I had the pleasure of meeting and doing business with. She made us feel comfortable and made the whole process painless. She went above and beyond to meet our expectations and to get us what we wanted. Wayne, I believe, who did all the finances made the process go very smoothly and painless. He had a friendly and pleasant attitude. Overall, I am beyond sayisfied.

RWC Sharon

15 de ago. de 2014

I just purchased a new MINI from Jeff at MINI of Stevens Creek. He first helped me when I came to look at used MINI's thinking I could not afford a new one but it turns out the prices vary depending on the models and are affordable (even brand new). He knows these cars and was easy to work with. I then returned and bought a new one. The place is really cool inside and once you are there you will WANT to buy a car. I had racing stripes added on the hood as part of the deal and FELIX in service helped me. He went above and beyond by adding some seatbelt holders by the headrests for me and was a joy to deal with. He fixed me up with a free loaner too. Hats off to FELIX-he's a 10, maybe even an 11 if that is possible? Loved the female sales manager on the floor as well, she made me laugh.

MissTennisDiva

13 de ago. de 2014

Love the experience! Love the MINI!!!! Thank YOU!!!

pqwo01

10 de ago. de 2014

Customer Service is extremely poor. Went to the dealership 2 days prior to set up appoint for regular car maintenance. Discussed all the things that needed to be done with special mention of stripes need replacement. Service advisor stated " Oh yes, strips is now included in the warranty because MINI recognizes that it's been an issue " discoloration of the stripes". Took car at 0800 for the scheduled appointment, 3 hrs after service advisor called saying that 'stripes is not covered by warranty. He said his manager is not approving the service and that there area lot of cars that are backlog 1-2 days ago that need to be done". that they cannot finish the oil change, brake service that same day and that they haven't even started with the job.I decided to pull my car out of the dealership, the service person did not even look up or talk to me when I came back to pick up my car and I have to wait for they cannot locate the car. I drove 110 miles for this scheduled appointment , my needs was not met and i received the worst customer service.

New Mini Driver

5 de ago. de 2014

The car salesman, Scott, was very energetic, helpful, and knowledgable when choosing a mini to drive. My husband and I decided to go with a Clubman and we absolutely love it! Thanks so much Stevens Creek Mini for your great and quick service in purchasing our new mini!

Ed Ballot

3 de ago. de 2014

I brought my 2002 Mini in for maintenance and also bought a new 2014 hardtop. Everyone I dealt with was friendly, professional, and--most important--helpful.

City Mini Driver

29 de jul. de 2014

I have bought 2 Mini's here. Both times, they gave me reasonable value for my trade-ins. The facility is very comfortable and admittedly, I am enjoy the music that they play. That has made any waiting around more pleasant for me. They were communicative during the sales process. They are now less pushy about buying additional warranty coverage. They provide good customer service, and are attentive. I would recommend them over other nearby MINI dealers.

Lexus owner

25 de jul. de 2014

Thanks to Ryan for selling me my car without undue pressure. He made it an enjoyable experience.

Helen

24 de jul. de 2014

It was the most stress-free experience I've every had in buying a car. No haggling on prices. Everyone was friendly, helpful and professional. The staff seem to enjoy what they do and it carries over to the customer.

Avidalex

24 de jul. de 2014

When i first walked in I was amazed by the amount of cars they had on their floor. The process of test driving was simple and easy. Just be careful, because once you test drive one of their cars you will want to buy it.

mack.mccallum

23 de jul. de 2014

Great experience. I saw the car online, talked Howard, adjusted the price, drove down the next day and bought the car. Couldn't have been easier.

Napster

19 de jul. de 2014

People there are very professional, helpful and detailed. Larry Lyons was my agent when I was there, He makes sure that He explain to me everything to the last detail when I was there even after I signed the docs. There was a slight problem on detailing my car but Larry got in the way to fix the problem. The other thing I like with this dealership is "There is no pressure at all"

Victoria24

9 de jul. de 2014

my past experience with purchasing and trading in a car was never pleasant. This time it was very pleasant! Friendly professional sales people from start to finish!

Jill

27 de jun. de 2014

Howard was amazing, thorough, respectful of my limitations and above all catered to me specifically.

Bill H

25 de jun. de 2014

This is third MINI I've purchased from this dealership. Service over almost 10 years has been excellent. Purchase of the succeeding two vehicles was smooth each time.

Happy Curtomer

24 de jun. de 2014

This is our first Mini, and literally days old, but so far it's really a pleasure to drive. I've always been a German car owner and this car is right up there in terms of quality, fit and finish, and driving experience. We purchased the all-wheel drive Countryman and it's surprisingly roomy, with a great ride and handling. Can't wait to take it up to the mountains during winter. While this is a third car for my wife and me I think this will be my go to ride. Buying the Mini from Stevens Creek Mini has been one of the best if not the best car purchasing experience I ever had, and over the years that's a lot of cars. Great, non-pushy salespeople and completing the paperwork was a breeze. These people are the best.

Elizabeth Hall

18 de jun. de 2014

This has been the best experience I have had buying a vehicle. Robert Roberts listened to my concerns, answered my questions, and provided excellent advice and guidance. I came out, delighted with my little mini in volcanic orange.

JonathanSilver

17 de jun. de 2014

I currently bought a 2014 Mini Cooper from Mini of Stevens Creek last week, and couldn't be more happy with the overall experience. I was lucky to have Ken as my salesman and he made the experience fantastic! Very personable, very knowledgeable, very friendly and very fun atmosphere to be around. The car is absolutely amazing and Ken was great communicating with me throughout the whole process as I was moving here from Canada. The transition couldn't have been any smoother. I would definitely recommend Ken and this dealership for any future customers and if I was to buy another Mini, I know exactly where I would be going.

new Countryman owner!

15 de jun. de 2014

My first mini - a countryman, after driving a jeep for 20+. I wanted a funner car with better gas mileage. Ryan, Ken and Marco were awesome - we went back several times to drive different cars and also make sure all my music gear would fit (we actually brought cases to test out the size). Great experience with these guys, no pressure and very patient! And so far I love the car!

RoadKing58

12 de jun. de 2014

I came an hour late to my appointment with Ricardo. Not a problem, he came and greeted me and introduced me to Robert as he was busy with another customer. Robert was great to work with and even a few days after I bought my new car he is still on the job as is Ricardo. Nice relaxed experience - and I am really enjoying my new Countryman!

jonny

12 de jun. de 2014

Ask for Ryan, went in to look at 8pm, Ryan stayed till closing to get my wife into a countryman. Ryan knew the product, no pressure, and extremely helpful. He also did pricing for us on two different cars and easily took my trade in for top dollar. Would highly recommend purchasing at steven's creek mini. All staff members greet you with a smile and a firm handshake, which is a lost art!!! Because of that im comfortable using their service department as well. Job well done. Jonny

rbEsq

8 de jun. de 2014

This place is more like a toy store than a dealership. Dealt with Gifford Chan. Super nice guy and highly knowledgeable about the cars there. Gifford was very pleasant and really had me close to "signing on the dotted line." We left with info on a car they had on the lot, so that we could go home and think on it and didn't end up buying. But Gifford was great, and if I was ready to buy a Mini, I'd definitely go back and ask for him.

BG mini fan

6 de jun. de 2014

We now own our second Mini - both bought from Stevens Creek. The service dept. has responded to all (and they have been few) problems quickly and competently.

Paul Russell

6 de jun. de 2014

This was a great car buying experience. I knew what I wanted and just needed to test drive and then start the buying process. The whole customer experience was great, got the add ons I wanted, and I was done in less than 2 hours with a great deal. Both Ken Ohran and Carol Koback were fantastic.

Marina Savinovic

20 de may. de 2014

Thank you for a quick n easy purchase/lease of my new MINI. There were so many options, I appreciate your patience with me. Scott was very helpful and kept me informed every step of the way while my MINI was in transit. Thank you again!!

Dan - Mini Cooper S

13 de may. de 2014

Jessica was the Internet Sales rep that helped me purchase my new Mini ! She was right on with everything. She made the purchasing of a new car fun !!

Mini 4 Me

10 de may. de 2014

Mini of Stevens Creek is the friendliest car dealership around. They love their cars and the people that buy them. There was no pressure to buy. It took me a whole day to test drive cars until I knew which one was for me. When the color I wanted was not available, it's discontinued, they were able to find me one at another dealership that was not part of their network. The only sticky point for me is they are very firm on pricing. It might just have been because they pulled the car from someone else's inventory, so in some ways this was a special order. But it still stings to pay sticker. The dealer was so fun to work with, I can't even hold this against them.

JoeRas

6 de may. de 2014

We had a great experience buying a new car from Stevens Creek Mini. Our sales rep, Robert Roberts was great. We were able to test drive a couple of different cars so that we could pick out exactly what we wanted with absolutely not pressure. We were able to leave without being hounded to make a decision and we came back a few days later to order and finalize the purchase. Our sales rep kept us fully informed during the production and shipping process. Overall a great experience.

JDale

6 de may. de 2014

Melissa helped me with my new Countryman-S purchase. She was most professional, helpful, and responsive in everyway. Her sales manager made the purchase easy and enjoyable. Thanks much Melissa!

Valerie

3 de may. de 2014

I had a really good experience buying a used Mini at Mini of Stevens Creek. Robert made my sale very easy, he was straight forward, didn't hide anything, and very accommodating. My only suggestion would be at the beginning of the sale every sales person should determine who will be buying the vehicle and address that person. Do not assume it is the man. The dealership was very busy with people buying new cars but I got red carpet service when buying a used vehicle. Thank you Robert Roberts.

karolyn

3 de may. de 2014

I called about a specific vehicle and was lucky to reach Melissa R. She heard my requests and spent time searching for the ideal car for me. We emailed back and forth quite a bit and it never seemed like I was a hassle. I had an experience with another Bay Area dealership and it was the opposite. She was a breath of fresh air and was so helpful compared to this other experience. When we made it down to the dealership it was a smooth process, and I was able to drive away with my new Mini Cooper Countryman and I'm in love! I felt like the pricing was reasonable, the buying process was smooth and besides waiting a little longer than I'd have liked to get it detailed, that's probably only because I was excited! It was an awesome experience, I hope to be a Mini of Stevens Creek customer for life.

terri

30 de abr. de 2014

Traded in 2013 Mini Cooper for a used Audi A-2. Process was quick and easy, drove away with new car that night!

Vroom Vroom!

23 de abr. de 2014

Peter Park is a great Sales guy! He did a great job of listening to what I was looking for and finding me the right car. I had a great experiencce at MINI of Stevens Creek. I never owned anything but Toyota and I am very happy with my purchase and the process.

KWOOD

18 de abr. de 2014

Went in on a Saturday and could not believe how busy it was. Even so, I had an appointment and several people stopped to ask if I had been helped. Jeff Mazzella and his team made the whole process effortless, they really went out of their way to make sure I was happy with my purchase! THANK YOU!

Lance K

15 de abr. de 2014

Really helpful and courteous. Best part is that I was able to get in and get out really quick. I can't stand be held up at the dealership for hours. This was probably the easiest most efficient car buying experience I have been through. Very satisfied and would recommend to a friend.

Gail

14 de abr. de 2014

Trent delivered outstanding customer service. The service performed on my Mini surpassed my expectations and I truly felt valued as a customer.

minimama

5 de abr. de 2014

Jeff, Carol & Greg were all brillant in selling me my mini Trent & service department exceed even their service This place delivers what they promise ! I'm as happy a year in as when I drove home the first time as they say Happy Motoring and... slower traffic keep right I'm little with a turbo !! :) :) :)

YogaGuy78

1 de abr. de 2014

This place is the best. Tops in sales, tops in selection, and tops in friendliness. I feel like they are all my friends and that I have a team of people truly looking out for me. I would highly recommend Mini in general, as a company and as a car, but this location in Santa Clara is IT. Shout out to Trent for being the most amazing employee there.

Nikki & Josh

26 de mar. de 2014

We love our new mini - had a wonderful salesman - Howard. He didn't pressure us in to buying, and really helped us pick the best way to pay for our car - giving us recommendations as more of a father than a salesman. Really friendly, so glad we got our mini there.

Vanessa Ramirez

25 de mar. de 2014

I got a 2012 mini cooper Clubman and I couldn't be happier I loved the experience of gettin my first car James Cheatham and Ricky Martin were an awesome help and they made the whole process fun and stress free I would high recommend them to everyone! I also loved the uniqueness of the lobby and it really made me feel comfortable! Thanks again for all of your help! :)

Lori Muscat

21 de mar. de 2014

From my first phone call into the dealership to the moment I drove off in my new Mini, I felt the service from my sales rep was a great experience. Marco was very responsive, listened to my needs and was a joy to work with. His fun personality made the often combative or stressful experience of purchasing a car non-existent. I can also see why this dealership is so successful with a team that seems to care about their customers and servicing them above and beyond their expectations. I have already recommended this dealership and will continue to do so in the future. Thank you Marco again- I just love my MINI!

Andrew Osborne-Smith

20 de mar. de 2014

I worked with Larry Lyons and my experience was first class. A friendly and personable salesman, I would recommend him strongly to anyone that is considering buying a Mini at Stevens Creek.

Scott D.

17 de mar. de 2014

I had a fantastic experience with the MINI of Stevens Creek Sales and Financing representatives. They were very accommodating, friendly, informative and easy to work with. I live in San Francisco but drove to the dealership because of their pre-owned certified inventory. They had what I wanted and Ken Ohran was able to speak to me intelligently so that I was able to differentiate between the features and make a decision between the Countryman vehicles they had available. Henry in the financing department was able to work with my credit history, down payment and budget to set me up with a payment that worked. I would highly recommend MINI of Stevens Creek and hope their service department is as pleasant and efficient as their front line representatives.

Ed_G

14 de mar. de 2014

We had a great experience buying our new MINI Roadster from MINI of Stevens Creek! Robert helped us place the order, offered helpful advice, and provided updates regarding the status of our car. Everyone was helpful and professional.

Stephon

13 de mar. de 2014

Everything went well, Larry Lyons is a great sales person very professional and honest in every way. He made our purchase happen smoothly and anything we needed wasn't a problem for him. Would highly recommend him to other future car buyers!

Peter D

4 de mar. de 2014

I've lived here in the Bay Area for 24yrs and have purchased or leased many cars in that time. The experience I had at Mini of Stevens Creek was, to say the least, just outstanding. The best part if the whole experience though was deal with Ricky, my young and new Sales guy. Only a week in the job and already able to put me at ease when it came to explaining the process. He couldn't do enough for me ! I love the car, now that I've had it for almost a week. It's comfortable, spacious (even with my Doberman) and very zippy. I would highly recommend a visit to this location as the no pressure buying experience is what I enjoyed the most ! The other joy was dealing with Finance. In, out in very quick time and very personable too !

VERONICA

4 de mar. de 2014

They have a great customer service, clean facilities...but you cannot get them to lower the price on their cars; they are set on the price they have on the windshield.

Rook A

11 de feb. de 2014

Great working with the e-com manager there. He was extremely helpful and responsive, was able to close my deal quickly. Would highly recommend, also, I love my new Mini Cooper S!

msneddon

8 de feb. de 2014

Recently bought a 2013 cooper clubman s, absolutely love it. Gifford Chan is a great salesman, he was able to show me their inventory and was able to answer any questions. The rest of the staff is awesome as well, from working with me to find the best financing option. I am more than satisfied with my experience and even more satisfied with my car. Mini of Stevens Creek is the place for any Mini Cooper enthusiast.

Richie Rodriguez

6 de feb. de 2014

Started with Scott who allowed my wife and I to take two Demo rides on the convertibles with and without turbo. Wow what a ride. Went back the next day and dealt with Carolyn Shek because Scott was on days off. Carolyn showed us the 2014 conv Highgate in Silver white metallic. Beautiful mini cooper. Scott and Carolyn were excellent salesmen. No pressure and both knowledgeable. Great facility. Bought the Highgate through Tyler the finance guy who beat our credit union finance rate. Great service guys we both felt very comfortable through the whole process.

CM

27 de ene. de 2014

For my first car buying experience this was painless. Melissa was a great help and the manager Greg was also very helpful in allowing me to remain within my budget. The whole process lasted less than two hours and I received the car, cleaned and with a full tank of gas. I am enjoying my vehicle with a few minor hitches, which Mini has so graciously been willing to inspect for me. I will update my review after inspection but from the customer service that I have received thus far I highly doubt that it would be any negatives to report. If you want a car buying experience minus the sleazy business man, Mini Stevens creek is the place to be.

Shuo

21 de ene. de 2014

very satisfied at this dealer, recommend Carolyn Shek

James T.

19 de ene. de 2014

Been a long time Ford owner, and have no complaints,but wanted something more fuel efficient than my Edge (crossover). Not yet ready for a hybrid or electric, I looked at the Mini's because they are unique, and European. Had only a little idea what I was looking for, test drove a manual hardtop and got a good idea of pricing and different models. I left and researched for a couple of days and went back and made a final decision on a coupe. I worked with two sales people since the first was helping other customers when I came back, but thought everyone in the store was nice. I was able to talk through my thought process with them, without being pressured and always offered different options. I decided on a base model coupe and love it! It's different dealing with another dealership after ten years at the same one that I'm still happy with. So far I'm pleased with the service and support I've gotten from this dealership, the followup after buying the car is very good.

Black Mini Cooper

16 de ene. de 2014

My wife and I dealt with a GREAT salesmen Ken Ohran. We are very happy with the car and would recomend this Dealership.

M Villanueva

15 de ene. de 2014

I highly recommend this dealer. It was the best car buying experience I've had and I have purchased a few cars in the past. No hassles and very efficient staff. Last and not least, their salesmen are excellent and so knowledgeable. You will not be disappointed!

Yoshi

8 de ene. de 2014

Buying the 2008 Mini Cooper Clubman S from Howard Paul at this dealer was such a pleasant experience. The staff there were very friendly and courteous. He followed up almost every week if not more even after the purchase was made to make sure I was happy with the purchase and with the car. I highly recommend to anyone who may be interested in buiying Minis.

Mrs. Peel

7 de ene. de 2014

During the summer of 2013, we purchased a 2013 Mini Coupe S from another Mini dealer. Give that this was our first Mini, the experience was vastly different from any other car purchase. The process, rather than being tortuous, was pleasant. We drove away completely satisfied with the sale and absolutely thrilled with our car. But, as the saying goes, "you don't know what you don't know." In December, we purchased a 2013 Clubman from Stevens Creek Mini where the process of purchasing a car was elevated to new heights of excellence. From the first telephone conversation, the staff was responsive, helpful, and informative. Upon arrival at the dealership, our sales associate not only helped us understand the Clubman better, but also the history and tradition of Mini. The sales manager was gracious and friendly, going out of her way to make us comfortable. The prices on the vehicles are transparent and more than fair, making the typical, tiring, back and forth haggling unnecessary. Going through finance was a breeze: pleasant, informative, and helpful--working with you, rather than against. We met the folks in service and were wowed by their friendliness, helpfulness, and dedication to get you just the right part or service. It was obvious that the staff of Stevens Creek Mini not only sell the brand, the love it as well. If you are thinking about buying a Mini, Stevens Creek Mini should be your first, and only, destination.

Emma Peel

7 de ene. de 2014

During the summer of 2013, we purchased a 2013 Mini Coupe S from another Mini dealer. Given that this was our first Mini, the experience was vastly different from any other car purchase. The process, rather than being tortuous, was pleasant. We drove away completely satisfied with the sale and absolutely thrilled with our car. But, as the saying goes, "you don't know what you don't know." In December, we purchased a 2013 Clubman from Stevens Creek Mini where the process of purchasing a car was elevated to new heights of excellence. From the first telephone conversation, the staff was responsive, helpful, and informative. Upon arrival at the dealership, our sales associate not only helped us understand the Clubman better, but also the history and tradition of Mini. The sales manager was gracious and friendly, going out of her way to make us comfortable. The prices on the vehicles are transparent and more than fair, making the typical, tiring, back and forth haggling unnecessary. Going through finance was a breeze: pleasant, informative, and helpful--working with you, rather than against. We met the folks in service and were wowed by their friendliness, helpfulness, and dedication to get you just the right part or service. It was obvious that the staff of Stevens Creek Mini not only sell the brand, they love it as well. If you are thinking about buying a Mini, Stevens Creek Mini should be your first, and only, destination.

Kathryn

4 de ene. de 2014

Outstanding experience buying my first mini. There were many minis to choose from. A huge thank you to Scott who was very patient and knowledgeable about minis. He spent at least an hour with me going through all the workings of the mini. It was outstanding service!!!

clubman

4 de ene. de 2014

Very happy with the clubman. kids love it.... Larry was fantastic in helping us select the right car for us and making the buying process very smooth..

Jill

4 de ene. de 2014

We had a good experience buying our car this week. I did not rate repair quality because we have not experienced it yet. We pretty much knew what we wanted, met a very helpful salesperson, Richard Rachfal, and narrowed down our selection quite quickly. Everyone we met was pleasant and hospitable, and the business transaction was pretty smooth. This is our second Mini and we are confident we'll be happy overall.

Alex

4 de ene. de 2014

Bought a mini hard top from there, got great assist to find the right car. Thanks for Jeffrey Mazzella and Ken Ohran.

BruceK

27 de dic. de 2013

I spent 1/2 a day with Robert Roberts, and I recommend seeing him if you are interested in a new or pre-owned Mini. He is easy to work with, no hype no pressure. I bought a car from him (2013 Mini Coup Sport!) and recommend him highly, whether you are just shopping, or buying.

Hiral

12 de dic. de 2013

We started hunting for our second car when my husband graduted and moved to bayarea. I always wanted to buy MINI when I was looking for car in 2008, but at that time I thought it might not be comfortable when parents are visiting from india. So i ended up getting bigger car. Now I got second chance to get my most loved car and thanks to Paul Howard, we were able to purchase without any trouble. He was really patient with our multiple test driving requests with different MINIs and with all our stupid questions/requests. Even after buying car he set with us and explained each and every functions of the car in detail. I would certainly recommend him if you are looking to buy MINI. It has been a week since we got this car and I am loving it!

RobC

10 de dic. de 2013

For the first time, buying a car was relatively pain free, and actually, FUN!!! Marco and Larry are just really, REALLY nice people. It just was quick, pain free, and a fun place to buy a new Mini. Their manager, Greg,. was super nice too! And the finance manager, Tyler, well, not so much a fun guy, but just a nice guy!!! Heck yeah, I'll DEFINITELY recommend this place!!!

Butterfly Collector

4 de dic. de 2013

We wanted a no-nonsense car buying experience without high pressure salespeople, fancy sales gimmicks or promotions and fast email communications. That is exactly what we got from Jeff Mazzella. He is awesome. We custom ordered our MINI and got regular updates from Jeff. When it was time to pick up the MINI, we had an illness in our family and Jeff was able to make it work for us to come in a few weeks later to pick up the car. We love our new MINI. SO much fun to drive. And Jeff took the time to go over all the cool features with us (even with our bored six year old in tow). Very professional and kind. Thank you Jeff.

JJ

3 de dic. de 2013

Peter was so energetic and wonderful to help us to make a quick selection towards our final decision!.He is friendly and soft,he is dedicated to satisfy the customers, to choose their right choice!

Gia, Sean, Hilda & Emmanuel

27 de nov. de 2013

Few weeks ago, my family and I decided to check out some mini coopers. We were then greeted by Scott, who made us feel comfortable by hearing us out and answering to our questions. He then made us look at some of the cars as per requested. He was accommodating and really cool to our both children. We then told him that we will think about it and exchanged our emails. That way he can let us know any new deals on pre-owned cars. We never felt like we were being pressured at all. He sent us couple of messages when he had something or when we had any questions. We checked out other car dealer showrooms, but my children, wife and I prefer to go back to Scott! Scott told us he had a car that would be good to us and we came back for that and for him. There Scott helped me out in the buying process. He was really accommodating and even drive me back after purchasing the car. In that way I did not had to come back again with my wife to pick up the car, he could explain us on our new car in the calm of our place ! Nowadays, through experiences, it commonly seen that car salesmen just don't do enough good job and their only objective is to get money out of your wallet. Owner himself of a MINI, Scott transfers his passion of MINI car to us, Scott is selling a product he knows well and loves and not just another car. This make a huge difference. Tyler (financial dept) helped me a lot in the buying process from the beginning till the end. Tyler has been very clear and transparent on all the financial aspect, proposing and recommending different options without any pressure to accommodate my requests and concerns. After purchasing the car - a MINI CooperS Hardtop, Scott would check on us if everything was going on well with the car and us, and he is still following on regular basis. A really pleasant experience for my family and I!

Olivia M

20 de nov. de 2013

Bought my first car ever from them and plan on going back. Everyone was wonderful and bent over backwards to accommodate all my needs. Love everyone there and can't wait to purchase my future cars from them! I love my mini!

Andie Hyndman

6 de nov. de 2013

I turned 50 last year and have been dreaming of owning another convertible for years. I had one over 12 years ago before I got married and had kids. Due to my busy work schedule and long work hours, it took me over a year to actually get into a dealership to look at cars. I have 2 friends who have Mini Coopers (different models), love and constantly rave about them so that is one of the cars I wanted to look at during my search. Last weekend was fairly low key so I left the family at home and went down to Mini of Stevens Creek. Super easy to find right off Highway 280 South from me. I knew what I wanted (a 2 seater convertible) and was greeted promptly by Howard Paul as soon as I started closing in on the models. He was very friendly and spent hours with me to make sure I got exactly what I wanted and made the dream in my head a reality! The negotiation process was very easy and not stressful at all. I left my new car (2014 Mini Cooper S Roadster convertible) to be detailed on Monday and picked it up Monday night. Howard came in on his day off to go over the various buttons and goodies on the car as well before I jetted off down the freeway. This car is fast - a bullet so I have to keep my lead foot under control. She is one sexy little car and I have to come up with a good name for her! I would highly recommend Mini of Stevens Creek and their team. In a world that is low on genuine customer service without a "I am too busy for you attitude," this place rocks! I have not worked with their service or parts department yet but would be happy to post a review when I do so ... HAPPY SHOPPING! P.S. My 11 year old asked me if I would stil have this car when it was time for him to drive ... I have absolute cool status as I vroom up to drop him off at school ... believe me heads turn and jaws drop when people see this car!

Laura P

4 de nov. de 2013

This was my first experience buying my own car. When I was 16 my dad bought me a mustang but all we did was walk on the lot, test drive the car, do paperwork and leave. It was quick and painless, but I didn't get to experience picking out a car. For a few months my girlfriend and I had been looking online at different cars, and even visited a few dealerships. The other dealerships we visited were not good experiences at all, before we even stopped the car people were running out to try and sell us something. It was all very stressful and unpleasant, I never once was excited about the possibility of owning a new car. Fast forward to October 28th when we decided that we wanted to look at a MINI. My girlfriend and I showed up probably around 3pm and nobody was scouting us out as we drove up or asked what we wanted before they even knew our name. It was very welcoming, Peter Park was the salesman that helped us and I don't think I can say enough good things about him. We thought we knew what we wanted and then bounced around between the different models and colors but Peter was very good, he never once became impatient or tried to rush us. We spent a long time there, we test drove 4 different cars, and talked a lot about what was right for us. I was almost ready to give up and Peter was going to take us on a test drive in a Cooper S Hardtop, when we walked outside that was when we seen our mini. We fell in love right away and Peter couldn't be more happy for us. We signed all the paperwork and while we were waiting for the car to be washed, the manager Carol came and talked to us. My girlfriend and Carol had a very special thing in common and it made the whole experience that much more special :). I don't think I will ever go to another dealership to buy a car again. I just really hope that when it's time to upgrade or buy a new car Carol and Peter will still be there to help us and make the experience so special!!

ClubbieJCW

28 de oct. de 2013

After searching for quite a long time, my wife and I purchased a CPO JCW Clubman from MINI of Steven's Creek. I'd been frequenting the dealership for several months and had been working with Fernando Constantino the whole time. I raise my hat to him as he was patient and understanding throughout the process: multiple test drives, continuous flip flopping between models and trim levels, new vs used, the usual dilemmas you have when purchasing a car. Fernando and the rest of the staff here are courteous, professional and polished. The fact that they are also friendly individuals with a sense of humour also helps. Not once did I feel pressured during the sales process. They give recommendations when asked but most importantly they give you the time to make a decision on your terms. There were no high pressure sales tactics that seem to be so common at other car dealerships. Paperwork and final contract signing were a breeze and the post-sale follow up so far has been great. They even spend the time to sit with you and go over all the features in the car before you drive it off the lot...a nice little touch. Fitting with the overall MINI brand's image, this place is just a little different....in a good way. I wish more dealerships were like this. Recommended

Shabab Hossain

25 de oct. de 2013

Me and my wife just got our first car(mini paceman 2013) from here. Was not even sure what i wanted when i got to the dealership. Went to few other dealers nearby before that. Was really taken aback by the poor quality of salesmanship in most other dealerships. Have to admit miini was an exception in that regard. Never felt like i was forcefully being sold something. Our sales person was Larry Lyons. He was never in any rush to make us take a decision. Always gave us the room to think and make our own decision. And i have to admit as a first time car buyer we were quite indecisive. But Larry was patient and thanks for that. We had multiple test drive on mini paceman. And finally decided on ours. It took about 1 week to close the deal. Our over all communication through phones and email has also been quite satisfactory. All in all I really liked the chilled out environment at mini and their salesmanship. The only reason its not 5 star is because we had some confusion about what kind of financial offer we are going to get from the dealership. We finally got a really great deal. But at times it seemed like that the dealership was not quite sure of what to offer to us. Anyways, all in all it has been a great experience, i would suggest this place to a friend and specially Larry as sales person.

Jesse and Rosie Ramirez

18 de oct. de 2013

My Wife and I walked out on the lot for a few minutes without being noticed. Shortly there after a salesman by the name of Scott Rachfal came out and apologized for no one helping us. He was very polite, courteous, and easy going. I was amazed at the "No Pressure" salesmanship of this man and that made buying all the more simple. Even after explaining our financial staus we were still treated with the same professional attitude wether he thought we might buy or not. Overall we had a great experience and we have never been happier with our Mini purchase. Thanks Scott for being a great salesman and making our experience worth taking a look at a MINI. Jesse and Rosie Ramirez Salinas Ca.

minifan

2 de jul. de 2013

Robert was great - very excited about the product and very knowledgeable and accommodating!

Happy Parents

27 de jun. de 2013

Marco Obillo sold us a fun car. He embodies a fun Mini spirit and was able to help us narrow down our choices when buying this car. He went through the entire inventory to find us a manual transmission car and was very patient and helpful through the entire process. We are looking forward to teaching our son to drive a stick shift car.

P Lam

11 de jun. de 2013

This was my first visit to Mini of Stevens Creek. The showroom is impressive showing off some very fun colors & features on their Minis. I had a lot of fun building my car online and brought in my 'build to order' request to this dealership. Robert Roberts helped me with my order and he kept me updated about the car throughout the whole eight weeks. When the car finally arrived at the dealership, Robert sounded just as excited as I was to see the car. When I went to pick up the car, he walked me through the features of the car very patiently and explained everything to me without rushing through the process. I had a great experience buying my S Countryman and I love my car.

catherine

8 de jun. de 2013

Professional, efficient, great in follow-up and pay attention to what customer really want, trus-worthy, and made best recommendation to fullfill my wishlist for the new car!

happy_mini_owner

14 de may. de 2013

We bought our first Mini from this dealer last month. Our sales adviser, Fernando, was really helpful. He informed us with all the information that we needed in order for us to made the decision to purchase a Mini Cooper. Originally, the car that we liked, a blue Countryman, wasn't in their stock, but he helped us to find one that was still on its way to the dealership that matched our requirements. Our search for new car was actually started one month prior and we visited this dealership once. At that time, we were still unsure of which "economic" car that we wanted to purchase. Our choices varied from a Mini Cooper, a Fiat, a 3-series BMW, and several other small cars. During our search, Fernando had been there to answer any questions that we had. We didn't feel any pressure to purchase the car on that day (like some dealership that tried to force us to buy on that day because they had a "special price"). The overall buying process was fast and simple. When we were back to the dealer to pick up our car, all the paperwork was ready.

Bruce Brown

14 de may. de 2013

I live in Pebble Beach and didn't like the idea of driving up to tyhe dealer to do the paperwork then having them deliver the car. NO PROBLEM! They brought the paperwork along with my new Mini Coupe and I filled it all out in my kitchen. Perfect buying experience for the perfect car. Third Mini I've bought from them and if I ever need a fourth I will go back. Ken Ohran is a fantastic salesperson.

mini_novice

12 de may. de 2013

I was looking for a crossover and cars.com directed me to this beautiful mini cooper countryman s and this dealer. The whole process was smooth. I had two test drives and a lot of interesting conversations with Ken. Finally I found the car I wanted.

ccb

2 de may. de 2013

great experience, friendly staff and knowledgeable. Transaction was fast and fun.

raulduke1962

26 de abr. de 2013

Great selection of Minis, Ken was helpful and informative to get me the car I wanted. Ken had a I'm always ready to help attitude and his knowledge of Minis was superior. I traveled about a 150 miles to pick up my roadster and Ken was there at the station to pick me up and drive me to the dealership. In all it was an enjoyable experience purchasing my vehicle from them. Ray Rembao

Jim

22 de abr. de 2013

We purchased a 2013 Countryman. It was the best auto buying experience yet. The salesman (Fernando) and others of the staff we encountered did an excellent job. Everyone was responsive, curteous, knowledgeable, and patient. The actual transaction was "straight forward" and timely. Highly recommended!

Ricardo A Gomes

28 de mar. de 2013

Thought it would be a painful process to find a car in the San Jose area but fortunately we stopped by at Mini of SC and had Gifford Chan to help us with the purchase. Car was great, actually in great shape for a used car - and he let us feel free to decide without all the pressure from the sales side. After-purchase support was great and he even helped us with paperwork and insurance by reccomending a great deal. Thanks Gifford - be blessed in your future deals! ;)

jasontheleo

9 de mar. de 2013

I gotta say I hate buying a car. Most are excited. I am not. But Robert made it fun and easy without any pressure. If I buy another Mini in the future I will be going to this dealership. Customer service was perfect and the no haggle pricing was the icing on top of the great customer service.

Willow Glen

25 de feb. de 2013

Most buyers of "mini's" already know the features. They do not need to be "sold" on the product. This dealership and the sales staff are the best at working with an already informed consumer. I found the exact right car for me and my driving needs. Ricahrd Z is one of the best at his job!

Cheryl A

14 de feb. de 2013

We stopped in to explore the features of the mini Countryman... with little expectation of buying a Mini that day. We were fortunate to have Larry Lyons meet us at the door. He was not only informative, knowledgeable, and courteous, but he took every ounce of anxiety out of the car buying experience. Now, with our new Countryman in the driveway, we are very happy members of the growing Mini family.

mmk6411

11 de feb. de 2013

The people at Mini of Stevens Creek were very helpful in finding the right car for me. Gifford was extremely patient and did an excellent job going through their inventory of cars to find the right color and options that fit my budget. Not once did I feel pressured and once I decided on the vehicle it took less than an hour and I was on my way in my new mini!

Mika K.

9 de feb. de 2013

The people at Mini of Stevens Creek were very helpful in finding the right car for me. Gifford was extremely patient and did an excellent job going through their inventory of cars to find the right color and options that fit my budget. Not once did I feel pressured and once I decided on the vehicle it took less than an hour and I was on my way in my new mini!

Bink

3 de ene. de 2013

Been looking at MINIs for a while (lots of satisfied friends) this was the closest dealer, and also the most helpful. My thanks to Carol and Fernando. I'm a very happy camper with a very happy MINI Christmas present.

Anthony W.

14 de dic. de 2012

I just got a MINI Cooper S Hatchback. I first went in looking for a new base model and Wes Gage helped my find a great deal on a CPO S model, and i love my car!! The service was great and will recommend going to MINI of Stevens Creek to anyone i know looking for a new or used MINI.

YouCan'tCatchMe

6 de nov. de 2012

Since I loved my 2009 Cooper S so much, I decided to upgrade to a 2013 John Cooper Works. Owning a MINI has left me wanting more and I've been taken care of every step of the way by Christy & the others at MINI Steven's Creek. MINIs are fun yet surprisingly functional. BUY ONE.

paulkatz22

25 de oct. de 2012

I've driven Minis for years so am accustomed with having to get them repaired... a lot... There are multiple Mini dealerships in the SF Bay Area so it's not usually that much of a chore. Against the recommendation of pretty much every review site out there I went to MINI of Stevens Creek. Oh wow are they bad. Before this experience I thought how could a dealership be horrible, they are all trained to fix cars right? Wrong! This dealership is run by the used car salesmen you see in the movies. They nickle and dime you for everything, when they don't know an answer they flat out (and pathetically obviously) lie. They are rarely on time or make any effort to solve your problem and are ethically and morally bankrupt in the worst possible way.DO NOT GIVE BUSINESS TO MINI OF STEVENS CREEK!Great MINI Dealerships I have dealt with:MINI of San FransiscoEast Bay MINIMINI of ConcordDeal with anyone but Stevens Creek, your Mini, and your checkbook will thank you for it.

MiniMel

17 de oct. de 2012

Jeff Mazzella had a no-pressure approach to the sale. He was informative and helpful. He offered good advice when I was indecisive. His good taste guided me to the buying the best car. Since the car I wanted was not in stock anywhere, he ordered a new vehicle for me, and kept me posted on it's delivery status. When my car came in, he kept it under wraps until I came to claim it. He then took a lot of time to explain the operation, commands and nuances of my new car.

NewMiniLover

5 de sep. de 2012

My husband and I purchased a Mini Cooper Hardtop last Wednesday from Carol. The whole experience was superb. I test drove two cars, a convertible and the hardtop that Carol actually designed. I didn't have to drive another one to figure out which one I wanted (the latter). We had two trade-ins to cover the cost of the Mini and I was able to get a quote for one of them right then and there. I received the quote for the other one shortly thereafter. We went back on Wednesday to purchase the car. This dealership is dog friendly so we brought our Standard Poodle with us and I was so appreciative of how kind everyone was to him. Carol was really fantastic, both times we met with her she really went above and beyond to make sure we were comfortable. We are in a loaner Mini Roadster right now while our Mini gets serviced, my husband says that he hopes he can get a one day from Carol, too! I already recommended my neighbor to visit Steven's Creek Mini and if she goes I am definitely going to ask her to see Carol!! The service department is awesome as well. They're extremely friendly and knowledgeable. Thanks Mini of Steven's Creek!!

Paulb

30 de ago. de 2012

came to this dealership w/ very low expectations. As we are shopping for our second mini in 2 yrs time..turns out they are exceptional in sales and service.before i went to this dealership here in sfo bay area, we already visited east bay mini, sfo mini and mini at concord, by far all three are good. You can even test drive a mini at concord without a salesman going with you. So what makes this dealership standout? Simple its the simplicity of the process from meeting the sales advisor to the buying process... Jeff Mazella our sales advisor did an excellent job, making sure the car, color and options are available on what we wanted to have in our car....Over all we are a happy customer and for the first time we walk out of the dealership after buying a car feeling contented and respected not the feeling that you have been ripped off!!!! Thank you jeff!!!

Long tall driver

30 de ago. de 2012

Christy and John M were great. I test drove about 4 cars and John was very helpful. I was pretty picky and had spent time on the web site looking at options. They didn't have a car on the lot that met all my requirements but were very helpful in setting up the order. The car came in sooner than I expected and Christy stepped in for the final purchase and delivery. She was very knowledgeable about the car, being a Mini owner herself. And I've had a ball driving my Clubman.

jessjohnz

29 de ago. de 2012

Larry was very helpful the moment I came in to the dealership. He really listened to what I wanted and tried to make it possible with the cars on the block. I would come back and buy a car from him in a second.

Red83

3 de ene. de 2012

First of all, I was looking for a used vehicle in a small price range. The original vehicle I came to see was a Honda Civic advertised as being in EXCELLENT condition. When I arrived and got into the vehicle, I was struck with the distinct odor of cat urine. Clearly, Mini of Stevens Creek has their own definition of EXCELLENT condition. An odor like that will be difficult if not impossible to get out. I passed on that purchase. I then saw a beautiful green VW New Beetle that I got in and test drove. It was in GOOD condition by Kelly Blue Book standards, but was being retailed at more than the EXCELLENT standards of a private party sale. It needed new tires, the paint and rims were scratched and there were a few other minor flaws. An offer was made, it was accepted and there was a meeting of the minds. The negotiations were all done via text message. The agreement was $5,750 out the door, allowing $2,500 to go on a visa and a personal check for the remainder. When I arrived to complete the transaction, at the dealership, the agreement was recanted and they were not going to sell the car unless a credit line was opened with Mini financing. THIS WAS ILLEGAL - basic contract law requires them to honor the agreement and instead, I was told to leave and never come back upon refusing to sign up for their credit line. This Mini dealership swindles its customers and I will make sure to post this on every review website including the Better Business Bureau due to the unlawful nature of the transaction.

lisafern81

22 de feb. de 2011

Sales people were disorganized, inept and misleading at best. 1) Original offer with trade in of vehicle was changed and not clearly explained until under pressure to sign final paperwork, 2) Car was delivered with four inch scratch in paint that was either not detected when cleaned and inspected, or purposely hidden from me, 3) Lack of communication between sales people about whether or not I had ordered the car (I had chosen it from current inventory but was continually told I needed to buy the car that I had 'ordered'), 4) Lack of clear explanation about package options and add-ons (I requested the bonnet stripes be applied after the car was delivered from the factory, was frequently told that it was included in the sport package and would not be a problem, and then dealer attempted to charge me for it as an 'extra' since I had not originally ordered the bonnet strips from the factory and they did not come on the car), 5) Phone calls and feedback were not returned in a timely fashion.

howsoonisnow1985

1 de sep. de 2010

This is a 2 part review. 1st service, they provided good service, friendly, good work, etc. 2 things bothered me I did not get a rental and car was there for 2 weeks, thats why I gave customer service only an OK and the other is they said I got aftermarket suspension when its actually JCW. Thay are anal about any aftermarket part, they stopped work beacause of colder NKG plugs I had on. Other than that I am satified, note if you have any modification or aftermarket part MOMV is not the place to go. Otherwise you are fine. 2nd Auto body, other than better coordinating with dealership they are great, if any things are not to your par, they will correct with out any fuss. Love how Auto Body sends email you pics of all the progress and before and after pics. Just wish they had the same BMW rentals as service does.

telebear

31 de mar. de 2008

I've had several problems with my '03 Mini Cooper S, but when I lived in the Bay Area, Mtn View Mini was awesome. Even though it is not policy, once they gave me a loaner 325.Another time, my windshield cracked (!) while it was on their lot (100 degree weather, maybe there was a chip?). I didn't really expect them to pay for it (maybe do the labor for free), but they called the manager and did a one time complete free replacement. This was awesome!This, in contrast to South Bay Mini (Redondo Beach), which has real jerks in the service department. See my comment there for more details.

teich

2 de dic. de 2003

Much better than Mini of SF, but not great. I've had problems that take 3+ trips to resolve. Always VERY friendly, but just too busy and not the most helpful.