Blaire

15 de oct. de 2015

I had an amazing experience with the people here at Minuteman Volkswagen. Specifically Jamie and Tim Bishop. Jamie worked very quickly with me to come to an agreement on the sale price of the car, making the trip down from Maine worthwhile. Tim went out of his way to ensure everything else went smoothly, even coming in on his day off to be present while selling the vehicle. Although I wanted to drive off the lot the first day, and we ran into some kinks, everyone worked together to make sure that I would be able to pick it up the next day. Tim shipped me a part that was missing the day I took the test drive in a very timely manner. If you are still in the market for a new Volkswagen, and want to support a really cool team, find your way to Minuteman in Bedford.

Leandro Alcantara

6 de oct. de 2015

Helped me out with everything I needed, got me approved for exactly how much I wanted and could afford. This is a really good dealership I didn't feel pressured at all by Charles, he worked with me and he is still helping me out with a minor cosmetic flaw with the car even after I singed all the papers and bought the car. I would recommend this dealership to anyone and he even picked up my phone calls when I called his personal cellphone on non work hours. I was definitely satisfied with my purchase and with the customer service I received.

ShaRom1

31 de ago. de 2015

From start to finish everything went smoothly. The knowledgable Service Manager, Brent LaCapria gave me an accurate estimate and time line. I would definitely come back.

ghannan

27 de jul. de 2015

I had a very positive experience at Minuteman Volkswagen. I was so happy to learn that they had BOTH colors I wanted to see in the exact model I was looking for (a 2015 Golf Sportswagen TDI 6-speed) Tim was extremely helpful in explaining the features of the car to me, and the entire process went very smoothly. I would recommend this dealership to anyone looking to buy a VW in the area.

ilialena

6 de jul. de 2015

Eris was very helpful with finding me a new Passat that i liked. He was very nice and helpful all the time. He even went through all the options of the new car when i got it.I would definitely recommend him to my friends.

Rachelod23

1 de jul. de 2015

After visiting a VW dealership close to home and having an exceptionally negative experience, I had almost given up on getting a new car. I decided to go to Minuteman VW, even though it is more than an hour from my home. What a GREAT decision! I purchased a new VW Eos. The entire process was a stress free experience. There was no back and forth bargaining. Tim answered questions, showed multiple cars and helped us decide what car and payment options would work best. He is a wealth of knowledge and such a pleasure to work with. I have been, and will be, recommending Tim and Minuteman VW to anyone in the market for a VW. Thanks for the great experience!

BillericaFamily

2 de jun. de 2015

We just bought our 2nd VW from the folks at Minuteman. We went looking for a low miles CPO sportswagen and Eric worked with us to get us into a (new) last years model sportswagen at a price very comparable to what you pay for a low miles CPO! He's a low pressure salesman who's easy and transparent to work with. They were more than fair with our trade in which had been serviced there and we'll continue to use their service and parts department for certain. This review is our way to thank Eric for helping us out!

brianr

22 de may. de 2015

I had a very pleasant (stress-free) car buying experience with Jamie Benti. I called on Sunday afternoon looking for a specific model/option package that there just aren't many of around. He located an exact match in less than an hour. I came in Monday afternoon for a test drive and to work the numbers (always the difficult part). Not with Jamie - the purchase price and the trade-in offer he gave were more than fair. I confirmed Tuesday morning and picked the car up Thursday afternoon. Piece of cake - can't thank him enough.....

krsween

4 de may. de 2015

I had a great experience buying my 2015 Jetta GLI. I cannot say enough positive things about Shirley Perry. See my review on Google+ and Yelp for additional details. I have recommended Shirley and Minuteman to a few co-workers and I would gladly do so again!

Egbertj93

8 de mar. de 2015

I went to minuteman VW looking to lease a car and was met with wonderful service and assisted in getting the best deal ever! The process was smooth and painless and not a single hassle! Thank you for a wonderful car and experience!

Lainie211

22 de ene. de 2015

I worked with Forest, who was very helpful, smart, thoughtful and thorough. He listened closely to my complaints, addressed them specifically and even brought someone from the service department(one of the mechanics) to discuss details with me. I was very impressed.

rondagulko

15 de ene. de 2015

I have been servicing my 2003 Jetta 1.8T since I purchased it at Minuteman VW in 2002. I have ALWAYS serviced it there as well. Derek has been my trusted service rep for years and today was no different. I was only there for an oil change but was treated as though I was a long lost friend from the minute I arrived at the dealership. He immediately checked to make sure my car was brought right in, and after a short time, came to get me to discuss the charges. We spent a few minutes chatting and then I was on my way in a warmed up, washed car. I will be buying my next VW at Minuteman for sure...and it will be because I can trust Derek and that the work will be done right and priced fairly. Ronda Gulko

janetrossetti5

16 de dic. de 2014

Eric Kaminski made my experience seeking out a new car so pleasant. .He was extremely knowledge and congenial. He was able to make me comfortable in what can in some dealerships be a harrowing encounter. When I picked up my Passat Eric spent a great deal of time acquainting me with all of the car's accessories and answered all my questions. I left knowing I would tell all my family and friends about Minuteman Volks and especially telling them to seek Eric out. Janet M. Rossetti

gabri78

16 de dic. de 2014

Excellent customer service and everyone was very friendly and helpful, especially Jon. I would recommend this dealership to all of my family and friends! Thank you!!

Robert Wheaton

8 de dic. de 2014

Jennifer Russel my saleswoman was outstanding! She searched out of state for the specific Jetta I was looking for. Was in constant communication with me throughout the process;even delivered the car right to my house!

alz4

1 de dic. de 2014

I have been dealing with Minuteman Volkswagen Service department for many years now and I have nothing but excellent experience with them. It is very difficult to find a knowledgeable and great customer service like Minuteman Volkswagen. I will recommend this dealership to anyone without a doubt. Excellent work Minuteman Volkswagen (Specifically Derek Liberty).Thanks ... Al

Telson

23 de nov. de 2014

We decided to check this dealership out almost kind of last minute & were pleasantly surprised by how great they were. Everyone (except the finance manager) was great, super friendly & helpful. The finance manager was a little shady & when we were discussing financing he tried pulling a few "fast ones" that we caught. Other than that...would not hesitate to recommend them. Also as a side note the service department was extremely friendly & had no issue with us having the vehicle put on the lift for us to look at underneath.

melissagnolte

3 de nov. de 2014

You guys are the best! I would never even think of going anyplace else! The difference between Minuteman and your competitors makes the drive worthwhile!

sbandtg

2 de nov. de 2014

I have gone to MMVW for yearly tune-ups as well as for odd and end requests and have had nothing but an excellent experience with both Deriek Liberty and Tim Bishop. Overall, MMVW staff are courteous, willing to explain everything thoroughly, and go the extra mile.

Paula Nolan

25 de oct. de 2014

I researched MANY Volkswagen dealers over the last several months (in two states) searching for a replacement for my 2007 Beetle convertible and just purchased a brand new Beetle convertible at Minuteman. They had the car I was searching for (standard transmission, which another dealer recently told me "just didn't exist - no such animal" and at an extremely fair price. There was no pressure, no hassles. I can't say enough about my salesperson, Dima. She was wonderful - knowledgeable, accommodating and fun. After having horrendous experiences at other VW dealers, I was ready for more of the same. I was completely shocked to find myself smiling throughout the entire experience! Richard, in the financial office, was awesome. Thanks to all of the employees involved in my purchase for your great customer service!

karin.ahlgren.12

17 de oct. de 2014

I suddenly had a problem with my driver's side window failing to close more than half-way. I drove into the shop and it was taken care of right away. I even got my annual inspection done at the same time. Awesome..

jeffwallman

17 de oct. de 2014

I had the 6th flat tire in two years on my 2011 Jetta TDI. Obviously I am not happy with the tires. But the service staff again was very helpful in explaining the issues and walking through options with me.

Samuel Ingram

7 de oct. de 2014

I would recommend this dealership to anyone. Very friendly environment and they really worked to get me in a vehicle. In very thankful and appreciative for coming to this dealership. Its a true gem in the world of car dealerships. I came in the morning traded in my car and left that same day in a 2014 jetta. Wonderful place couldn't find better.

kjperkins

17 de sep. de 2014

I just bought a 2012 Jetta from Minuteman and could not have asked for a better experience. The employees at Minuteman operate with an integrity and respect for the customer that is hard to come by, especially in a dealership setting. Dima was the very best! She's funny, knowledgeable and good-hearted. She worked with me to find the right car for me and helped me to get the best deal possible. She even gave me a refresher course on how to drive standard! Everyone that I talked to there was so helpful, and took care of everything. It was so simple. I walked in on Sunday and drove my new car out on Tuesday. The cars are very reasonably priced, and the sales reps are not allowed to negotiate, which I like. There are massage chairs and free coffee and tea too!

melissa82588

8 de sep. de 2014

I bought my Jetta here and they were awesome! I originally had purchased a standard Jetta from Shirley thinking I could learn to drive it. Didn't turn out so well for me. I went back and they were very helpful and understanding with my predicament. I ended up getting the same Jetta only automatic. The pricing was very fair and the transaction was surprisingly easy for something that could have been very difficult. They went above and beyond. Shirley was especially helpful!

erin1080

3 de sep. de 2014

My husband and I just purchased a 2014 Sportwagen TDI from Shirley. After visiting another dealer, we asked them to match Minuteman's price they were advertising on their website. This dealer could not, and was about $2K higher. We then called Minuteman and questioned the price on the website. They told us there was no smoke and mirrors, the price being advertised was the price. When we got to the dealer, every thing went smoothly and got the deal wrapped up in no time. When we picked the car up, Shirley spent about an hour going through the features with us which was super helpful. I highly recommend both Shirley and Minuteman VW!

Bige5899

2 de sep. de 2014

I bought a 2014 Touareg TDI from Minuteman VW. It was an easy, stress free deal. They quoted a great price on their website and actually honored it when I came through the door. Dima was a pleasure to deal with and I highly recommend you seek her out when coming here to buy a car.

DriverJC

25 de ago. de 2014

Just purchased an off-lease VW Golf. I found the dealership excellent to work with. Dima and Jamie were so helpful and accommodating throughout. I left on vacation during the purchase process and they worked on my behalf to hold the car until I returned. Working out the final terms of the deal was easy and I felt all the relevant info was on the table and clearly presented. The service department is now working out a few minor issues for me, and they are also Top Notch. I strongly recommend this dealership.

Caitlinh33

24 de ago. de 2014

Great service and car was finished quickly. Very friendly people, also looked at tire pressure that I mentioned. This is my second oil change here and I will come back again.

Wiley24567

20 de ago. de 2014

Very friendly to work with. She actually bought me lunch while I waited for paperwork and a R Line Touareg. Another excellent Volkswagen experience..Thank you Dima

Abdulhai

17 de ago. de 2014

Great service, friendly and honest always wanted to help in any way possible. Would definitely recommend to friends and family. Was helpful but not persistent, very comfortable to deal with. Sensed integrity and maneuvered our tough credit situation to give the best deal that fit us best

viklts

16 de ago. de 2014

It's always a great pleasure to work with the sales and service department at Minuteman VW. Their customer services goes above and beyond what I have experienced at other dealerships. I return to Minuteman for all my VW car service needs and find it a pleasure to negotiate buying a new car through Minuteman. They are honest about costs with no games and willing to work with me to offer me the most competitive pricing out there. The staff is knowledgeable, happy and friendly, professional, and the loyalty I have shown is definitely a two way street. My most recent experience involved trading in my 2012 VW for a 2014 (new) VW purchase. I did shop around at other local dealerships. These other dealerships did not offer the competitive pricing Minuteman provided me. Overall a very pleasant experience.

FSpags

13 de ago. de 2014

It was an absolute pleasure to purchase a Certified Pre-Owned Jetta at this dealership. I was able to find exactly what I was looking for at a great price. Dima is exceedingly helpful, knowledgeable and friendly - a real gem!

bmorga01

9 de ago. de 2014

For the past few weeks, I've noticed an intermittent metal-on-metal whine whenever my 2002 Jetta is in motion. It was not obvious to me what was causing the problem. I called Derek to see if I could stop by the dealership and have a mechanic attempt a diagnosis. He put me in touch with Jon, who arranged for Gregorio to take a test drive of the car. Gregorio was quick to locate the problem in one or two brake calipers that were not releasing fully after use, thus maintaining contact with the brake surface and emitting the whine. The problem was promptly and efficiently fixed at minimal cost to me. I am grateful for the fast, attentive service I received at Minuteman from start to finish.

bkwedor

31 de jul. de 2014

I had my car in for a sticker and a 10,000 mile service. It was quick, and I felt comfortable. I had 3 children with me and All the employees were great putting up with us, lol. Definetly a nice place to go and seems like a very happy staff.

skacnt

13 de jul. de 2014

Brought 2006 GLI in for 110,000. All went well. Rear brakes were done (first time any maintenance was needed on vehicle other than oil changes and new tires!)

azonic225

12 de jul. de 2014

I have been looking for a new 2015 GTI online for weeks. I emailed Minuteman VW asking about a Silver Autobahn they had on the lot and Jamie Benti offered to take off 1k off the MSRP over email. When I walked in I was greeted by Jamie and he introduced me to Dima Saade who was extremely polite and helpful. Dima right away was friendly and treated me like any other person coming in. They offered me a very fair price for my trade; being my first car that I purchase myself and past experience with other dealers not taking me serious. We were able to agree on a price and when it came time to pick up the car Dima had everything ready for me and went over all the features with me.

Golf00

12 de jul. de 2014

I have been bringing my car there for years. It's a bit far from my house, but worth it. I am a satisfied customer.

eliannaax3

9 de jul. de 2014

Just bought my first car at minuteman and could not be any happier with it. Everyone there made the process so quick and easy. I drove my new Jetta off their lot the next day!Great service. Great people. I couldn't have asked for anything more. I would definitely recommend minuteman to anyone looking for a car!

lambermom

25 de jun. de 2014

Although I never like to spend money on my car (when I could be using it on a vacation or to take my dog the vet!) and you never did the oil change I originally came in for, and want to thank you for the great service. When I noticed the oil change was overlooked, you sent someone to my house to pick up the car and take it back in for work. Thank you. That is smart business and I appreciate it. I also got a kick out of your young male employee driving my baby blue bug convertible!

Shaolin1

13 de may. de 2014

I have been looking at used VW GTI's online for several weeks. I called Minuteman VW because they had the best one listed at a good price. I got to the dealership about twenty minutes before they were closing for the night and had the pleasure of working with Jamie Benti and Shirley Perry. Jamie was a really great guy and worked out a very fair price for my trade. He even took an additional $1,000 off the sticker price making it an extremely good buy!! Shirley was a blast to work with and very knowledgeable when I asked her questions on the test drive. Once buying the car, Shirley went above and beyond by helping to meet me at the registry in NH with my new car. Shirley went over every feature, linked my phone and set up satellite radio for me. I have bought several cars in the past five years and never had such a good buying experience! Jamie and Shirley are fun, fair and will help you in every way they can to make the car buying experience a breeze. I highly recommend visiting Minuteman VW and requesting Shirley to guide you! They are great!

ronacarr

12 de may. de 2014

We had been searching for a 2014 VW Touareg TDI Sport, for several months, and found Minuteman VW on-line, after several VERY frustrating experiences working with New York City and New Jersey dealerships. From the first communication it was clear that, at Minuteman VW, we were dealing with individuals who knew the details of their product, had a passion for their product, and demonstrated exceptional listening skills that enabled their customer service to be very, very effective, and extremely timely. Purchasing from out of state, and registering in another state that would be our residence, completing the sale had the challenges of physical distance, and communication limited to telephone and email. Derek Pound and Eric Kaminski, who are very customer focused, and user-friendly, asked probing and focused questions. At no time did we ever feel like they were anything less than absolutely honest about what they could and could not accomplish, what they had to research, and when they would get back to us. They returned calls when they said they would, with emails to make sure we got the information we needed. They over-nighted the paperwork to review and sign, and answered questions with patience and good humor. They worked with the Vermont DMV to get the car registered, and the plates for the car ready in a matter of days, and picked my sweetheart up at the bus station to walk him through the final details of the purchase, so he could drive the car off the lot and get back to his projects the same day. All of this within a week and three days! And the day of the pick-up, they walked Richard through all the bells and whistles of his new car to make sure he'd know how to drive and maneuver safely. He was very pleased and excited. We would recommend Minuteman VW without hesitation, for anything that was needed.It was the best purchase experience we've ever had. Richard & Rona New York City

debra_taylor

8 de may. de 2014

Eric Kaminski was extremely courteous. He didn't give me that line, "What do I have to do to convince you to buy a car today?" He let me walk away and then followed up with a phone call. Per the phone call, he sent me an e-mail documenting the reasons why I should further consider purchasing the Tiguan over the over car I was considering. With his initial presentation and then his follow-up, I felt like I was given the opportunity to make the decision on my own, without the exerted desperate pressure typical of most car sales personnel. He even allowed a 2nd test drive, to ensure the car was the right fit for me. I am happy with my decision. I truly feel that I was given all the latitude I needed to fully weigh my options before making my decision. It was all due to Eric's thorough knowledge of the vehicle I was considering and his willingness to work at "selling" me the car. I would highly recommend purchasing a vehicle from Eric.

tony81

7 de may. de 2014

THIS the third car that our family buy a car from minuteman, great service , great price , it's a great dealer to get a car from , i recommend this dealership .

a070030

2 de may. de 2014

I used Truecar to get best pricing on Volkswagon Jetta Wagon TDI and was not disappointed. I was directed to Minuteman Volkswagen in Bedford, MA. I explained what I was looking for, amount I wanted to spend and also had a trade-in. They were very upfront on the trade-in process, how they determine values, gave me examples and tried to give me the best deal possible. The nice thing about the experience is that the sales associate and the finance manager both worked with me directly and quickly. There was no sales associate running back and forth with the finance manager going through rounds of negotiating. They were just straight up and gave me a printed sheet on what they could do for me.Great expericene overall.

Fexdazio

1 de may. de 2014

I just purchased a new/used Acura 2008 with 45k miles. Ms. Saade was extremely helpful, kind, and made me comfortable with what most people consider a stressful event - car shopping/buying. I would recommend this locality (and Dima in particular) if you are looking to get into a new set of wheels.Also, a quick shout out to both Derek Pound and Toby Simmons. These folks work as a team to deliver a good experience for their clients. Thumbs up!!

robholler

30 de abr. de 2014

Dima Saade provide me great service, along with other members of VW, like Derek Pound and Jamie Benti. They all were VERY patient with me with my purchase. It took about 3 weeks for me to make my decision and be 100 percent comfortable. Dima took me very serious, I am 21 years old and purchased a $28k car, in my experience dealerships have not taken me serious at all. The price was right for the car and management was able to work with me getting a fair price.

jenpil

28 de abr. de 2014

I expect to get a formal customer survey but in advance of that, wanted to share some feedback on my experience at your dealership. I have lived in Bedford for 9 years and have spent many hours walking the lot with my now 10 year old son who loves cars. My mother has had her cars serviced there and last year leased a Passat. I have occasionally looked at purchasing a vehicle yet for various reasons have not. This past week, I went in Tuesday evening to meet with Shirley. She showed me and my son 2 cars and the next morning my partner test drove them. By Friday we drove out with a new used Passat. Over the years I have met with several sales reps and Shirley by far is the most professional and skilled of all. Price is important but I will most definitely pay a bit more elsewhere if I don't feel comfortable with the staff at a dealership. That goes for sales and service. Please know that Shirley has done an amazing job with my family and our recent purchase. Treating your customers fairly, with respect and keeping true to one's word will serve you well in the Bedford community.

gszemes

10 de abr. de 2014

When I first walked in, I wasn't sure it was even possible to get out of my lease so early, but Shirley was super helpful. She managed to get me out of the lease early and got me a great deal on my new car.

AFNicastro

29 de mar. de 2014

Kyle was a great salesman I went in there with my son to buy his first brand new car had no intention of buying a car today and I drove off the lot with a certified pre owned car got a great deal from them Have too see hoe the service dept is but but overall a great experience today for my son and myself

chrisedube

26 de mar. de 2014

After participating in an online buyer service for a Golf TDI I was contacted by four VW dealerships. Kyle made the initial contact with me. He is very courteous and was eager to help me. I selected Minuteman VW from other VW dealerships because I have purchased previously from Minuteman and have had my cars serviced at Minuteman and I have always been pleased with the service and the people. I arranged with Kyle for a time to meet with others at Minuteman and worked with Eric on discussion of the car. Eric is very knowledgeable about VW cars in general and was able to answer my questions as well as provide considerable technical information about the Golf TDI. We drove a manual TDI, which confirmed my decision to purchase. I met with Derek to discuss the P&S and any opportunity for savings. Eric spent considerable time with me familiarizing me with my car, and answered all my questions about the car, enabling me to feel very comfortable with all of the features of the car. Eric's time reviewing the car's features, answering my questions and overseeing the paperwork and details to set up the car was the most helpful experience I have ever had purchasing a car. He is a valuable asset for Minuteman VW.Thank you,Chris

Demlg

10 de mar. de 2014

Although I didn't buy my 2013 VW Touareg TDI from Minuteman, I couldn't have been more pleased with the service. I had scheduled an appt. and they took me right on time. Jake, who handled the service was friendly, knowledgeable and accommodating. He said the service would take an hour and a half and actually it was done sooner. All in all so glad I had my car serviced at Minuteman. If they had given me a competitive price, I would of bought the car there. So glad I have a good place for service.

JudyPalmer

9 de mar. de 2014

Valet parking upon arrival and upon departure was very nice -- no searching of the parking lot for my VW among all the other VWs.Courtesy vacuuming and washing of vehicle much appreciated.Service rep. reminded me that my state inspection sticker needed to be renewed.Courtesy van to bring me back home in the early morning was appreciated by my wife, who preferred to stay in bed at that hour.

ac211407

8 de mar. de 2014

Service video was great. I haven't seen that done at other dealers/service centers. You also came in under estimated cost. Also good.Thanks youAndrew Cuthill

donoraz

6 de mar. de 2014

Professional - Friendly - Efficient!Dealer was objective in providing the necessary information for my purchase. Worked really hard to meet my timelines and sorted out all my paperwork. Very convenient service!

ckeminuteman

6 de mar. de 2014

Excellent customer service, friendly, helpful, and informative. Jake is a great guy who can trust your Volkswagen to with the utmost confidence that he and his team will do a fantastic job.

bbcohan

24 de feb. de 2014

Shirley, Jamie and Derek made this transaction simple and quick. I didn't have a lot of time and they were friendly and took care of business. Friends had recommended the dealership and I would do the same.

ehfz

21 de feb. de 2014

I needed to get my DSG fluid and filter changed on my 2011 GTI. After calling around to a few dealerships to ask for a quote, Minuteman gave me the best price and I know it was a fair price based on prior internet research. When I asked if the quoted price included any shop fees I was told yes and that it was an out-the-door price including tax. I brought the car in, had it serviced, everything went fine, and when I left was charged the exact amount I was quoted. You'd think this would be a given, but I've had bad experiences with other dealerships in the past where the quoted price doesn't include extra fees. I appreciate the straightforward approach that Jake took with me and will be coming back here for future work.

Tminnis_swass

16 de feb. de 2014

I have brought my car here since I moved to this area back in 2012. Jake always take good care of me when I come in. Jake has always been great at explaining the things that go wrong and is very knowledgeable. He is very friendly and make the experience very enjoyable.

bendfeldt

14 de feb. de 2014

Dave, and the overall team, provided friendly, first-rate service, explained the items to be repaired, and overall helped where needed. The work was done on time and the car is now working well.

rhallinan

12 de feb. de 2014

It's hard to fault Derek and his crew for the lack of part availability, but the repair took 10 days and the old, dirty parts were left on the floor of my back seat. The car was generally clean and everything is working well following the repair. Derek is a pro and handles himself with great poise and experience. It's always a positive experience when he is involved. Bob Hallinan

nancycarter4

12 de feb. de 2014

My recent visit for service was easy and accommodating. Dave Levy, my service advisor, was very helpful and pleasant. The wait time was just about what I was quoted. Dave checked with me 2 times to make sure I was okay. Thanks for a great experience.

czubiel

10 de feb. de 2014

As always Minuteman VW in Bedford is terrific. I chatted online at 2:45 pm on a Saturday asking if I could stop by for inspection/oil change...Jennifer L. asked Derrick L. if possible...Derrick called me immediately to say I could come by. I was there withing a 1/2 hour - arrived at 3:30 - service was completed at 4:30.

Mudhead814

7 de feb. de 2014

I bought my car at Minuteman Volkswagen and have my service agreement through them. However, if I didn't have the agreement through them, I would go to Minuteman for service anyway. Every employee who you interact with, from the coordinator to the service adviser to the service tech who greets you at the service door and whisks your car away, is courteous and friendly. One might think I bought a much more expensive car for the level of service and attention they afford me, and everyone who comes through the door. Schedule changes are not a problem -- a must for a wife and mom who works full-time. They have wifi in the lounge and ample seating so getting work done is a snap.I have recommended Minuteman for service, and sales, in the past and I will continue to do so!

mk6gtiNE

7 de feb. de 2014

I bought my 2012 VW Gti from minuteman and have never taken it anywhere else. As always Jake and the rest of the service team did a great job and get me in and out and my car ready to go. Thanks Jake and the rest of Minuteman VW

DoctorMeat

3 de feb. de 2014

Shirley is friendly and a fantastic saleswoman. I walked in telling her that I would be buying a new car, but I wanted to order it exactly how I wanted. Not a hassle at all for Shirley. She even got me the price I wanted with all the extras included!Definitely recommended this dealer!Thanks Shirley!Tom

tanman99

28 de dic. de 2013

Warranty repair was done efficiently and without hassle. I have been doing business here for over 14 years and have seen constant improvement in quality of service.Price is a bit high but the work is done right.

Carrie4evr

26 de nov. de 2013

Derek is a pleasure to work with! Always friendly and professional. I bought my 2011 EOS from this dealership as well. It was easy and no hassle! Ray has a great team! Thanks GUYS!

adamsstreet

15 de nov. de 2013

Brought car for 40,000 mile check-up and to replace tire. They wanted to overcharge me $100 to replace the tire. How do I know this? I had bought the same tire in the past from Boston VW, so I knew the price. Jake lied to me so he could go ahead with the 40,000 mile check-up, which cost me $424 and is a total waste of money. Bob tried to explain and justify why Jake wanted to overcharge me. They didn't even do everything they were supposed to for the 40,000 mile check-up; one of the items is a tire rotation and they didn't even do that. Avoid this place if possible.

gibbonsgregory

12 de nov. de 2013

My wife bought her 2007 Jetta here. Our whole family is from just down the road in Chelmsford. The car was always serviced there and all was well. During this past summer we had the car brought in for a service and to have the front hood micro switch repaired or replaced because the wipers do not work when the car is in reverse or park without this switch. We picked the car up to find that the switch was still broken. We asked the tech if it was replaced and he said they just sprayed it out and it was working fine. He lifted the hood and got the light to go out. We were charged 40 dollars for that fix. Later that day the light went back on. We called minuteman only to be put on hold and then promised to get a return phone call. Two days later and no phone call. We called back and the same woman on the phone didn't know who we were or what we were talking about. We finally get on the voicemail with the Service manager and no return call. We called again to leave Mr. Berfield a message and no return. The bottom line is that they charged 40 dollars for something they didn't fix. I would have been happy to pay whatever the ridiculous high price they might have charged to replace the part as long as it worked. We bought the car and faithfully paid them to maintain it only to be blown off for 40 dollars. We already have told friends and family to avoid the dealership. In an industry that counts on positive referals I am suprised that our experience had to end this way. We have never written a bad review like this before, but we do not like being ripped off and then ignored by grown adults that are being paid to do a job. Do not go to this dealership!

rbodhe

9 de nov. de 2013

Dereck was very friendly & efficient. We had brought our daughter's car for service . He pulled up the records from car registration, & told usThat there were 4 recalls on this car & Free maintainence too & none of them have been done so far.He booked an appointment for us to bring the car next day ,as it was going to take a while to do all the work. Following day , he was there with all the paper work ready for us. He called us twice to keep us posted on the Status of the car. Overall our experience was great . I would like to mention about your New Look ofYour Service Center,it looks great . I had a Passat & I used to bring my car there for Service . Now I have Subaru Legacy.

espriteng

15 de oct. de 2013

Honest, quick repair. I needed my left driver side window repaired and even though it was an expensive part, Derek explained it fully and completely.

naviocom

27 de sep. de 2013

My wife and I contacted six dealerships looking for the vehicle we wanted. Kyle was outstanding and was the main reason we went with Minuteman VW. Likewise, Brian Unger made the purchasing of the vehicle a breeze. The staff was honest, helpfull and great to deal with.

flexyoursmile

30 de ago. de 2013

I was extremely happy with my second seamless hassle free lease of a VW Jetta TDI. Everyone from sales, financing and services are on top of their game and provide a unique customer friendly atmosphere. I will gladly share this experience and recommend a friend or colleague without hesitation.Thanks Again!

espriteng

29 de jul. de 2013

I've Have never had a bad experience at Minuteman VW. I'm always appraised of the status of my car and always happy with the results. Everyone is extremely professional.

bennyjack17

30 de may. de 2013

Technical staff always has my vehicle running well. Dealership pricing is competitive with other dealerships and I can usually get same day service. Shuttle service picks me up and drops me off at my office! Great dealership with excellent staff.

kjtmoc

29 de may. de 2013

I was given an immediate appointment to fix my air conditioner; repairs were clearly explained; repairs took a reasonable amount of time. I ws very happy with the amiable attitude of all I spoke with.

lnanos

20 de may. de 2013

After visiting a few other dealerships, I went to Minuteman. My experience there was excellent. Ann and Sammy really listened when I told them what I was looking for and Sammy made every effort to accomodate my preferences. When I made my decision, Sammy and Juan, the manager worked with me to arrange a pre-sale check by my own mechanic and to have everything done in a timely fashion. I chose the car on a Sunday, and picked it up on Friday. I was a bit anxious, as it my first car buying experience. Sammy and his colleagues made it as low-stress as possible.

Palmero

10 de may. de 2013

From the moment Bob Vigna greeted us in the new car area of the dealership, he proved to be the consummate professional.In responding to our many questions, it became obvious that Bob had in-depth knowledge of the various features of each of several cars we were considering, some new, some recent model used.That in-depth understanding was communicated in easy-to-understand language, while not at all talking down to us laymen!We were focused on purchasing a convertible, either a new Beetle or an EoS, most likely previously owned. We explained we'd both like to drive the cars and we'd want to experience them both top up and top down. Bob could not have been more accommodating, but hardly obsequious; he was simply ready to respond to any reasonable request we made as though every prospect always asked for the same things.When it became time to sit down to discuss bottom-line prices, we were still undecided which car we wanted, or what sort of financing to settle on. Once again, Bob took our indecisiveness in stride and helped us through the process. When, after coming to an "almost final" decision, and I telephoned my financial advisor, the advisor urged a third option, I'd not yet considered seriously. It was to purchase a brand new EoS, which was obviously the most expensive choice of all.This was not your typical green eye shade financial advice; it was based on understanding my history of not having purchased a brand newcar in over 20 years and having the financial wherewithal to comfortably handle the additional cost.Once again we were out in the new car area to select from among the new EoS models on the lot, two of which attracted us. And once again, bob helped to sort out the respective features of each and come to a final, final decisoin.Since I hadn't allowed enough time to actually accept delivery of the car that same day, we agreed to the following day and Bob was able to swing by my home to pick me up after a personal appointment.The overall experience was most satisfying. All sales folks could take lessons from Bob Vigna!

behrakis

8 de may. de 2013

Service personnel were very friendly, and their schedule was very flexible. The drop off and pick up service was also very helpful. The only minor grievance I had was that I had to readjust my mirrors :) The dealership is also conveniently located near my place of work.

schu21

29 de abr. de 2013

Traed in a great car, got a greater car. Transaction was fast and friendly. Every employee was smiling and happy and never presumtuous like some VW dealers Ive delt with in the past. Rich Mcneil and the staff are top notch. Want a VW or any used car you cant go wrong, cheers to the entire dealership and staff.

tzue

26 de abr. de 2013

I couldn't have been happier with the service I received. Derek was incredibly helpful in explaining what needed to be done, keeping me informed throughout the process, and in general just providing excellent friendly service. I did not interact with too many other employees direclty, but everyone was friendly and helpful and the car looks great. I would highly recommend this service experience to anyone that asks, and will absolutely be back for more business in the future.

Nfhosken

20 de abr. de 2013

I worked with Robert Vigna who was professional, friendly and made our customer experience an excellent one. He was knowledgable and listened to what we wanted and needed. I have already recommended him to a friend.

blaser

17 de abr. de 2013

Great customer service. Was upfront about the work to be performed and why. Was pleased that only the required work was done and there was no feeling of being pressured into 'preventative' or extra work. This is my primary dealership and service center, so glad to have a good relationship.Best,Erik

mmillett

16 de abr. de 2013

Minuteman is an easy place to buy a car. They are not pushy, lay out the options clearly, and go out of their way to make the experience easy. The low pressure environment definitely works better for me.

brody58

15 de abr. de 2013

Exceptional customer service; easy going atmosphere; convenience, had the vehicle I was looking for in inventory. Ni issues to report, its all good. Thanks to all.

soxfan2004

12 de abr. de 2013

Came in to see a 2012 Jetta GLI I found on your wed site. Ann contacted me about setting me up to test drive the car. She set up a time that was good for me , she was extremely friendly on the phone and she followed up the day before the appointment and was always extremely courteous. When I arrived at the dealership they set me up with Sammy to show me the car. Sammie was extremely friendly and helpful, we test drove the GLI and another car I wanted to look at. I decided to go with the GLI and Sammy sat down with my wife and I to try to come to a deal. Sammie explained everything we wanted to know. Over all this was by far the best car buying experience I ever had. I would highly recommend to anyone who ask that when there shopping for a new car that they go to Minuteman VW.

VWBeetle0304

11 de abr. de 2013

I cannot say enough about how wonderful Minuteman VW has been to work with. I would reccomend this dealership to any of my friends or family. Jennifer Long was completely upfront about the price of my new car and gave me a good price. Eric was kind, knowledgeable and honest throughout the process. He even followed up after purchasing the vehicle. Juan Banos the general manager was great and gave me a fair deal on my trade. Shirley filled in while Eric was out on the day I picked up the car and was so helpful with the paperwork. I am so lucky to have found this dealership. I went to TWO other VW's (Medford & Wellesley) and they over quoted me on a new car and underoffered on a trade. They also were incredibly rude and aggressive. Please go to this dealership. I LOVE my new Beetle Converitble so very much!!

ilagir

10 de abr. de 2013

Dealing with Bob Vigna was a pleasure - straightforward and thoughtful and not pushy. Limited interactions with others was very satisfactory. People were polite and eager to get things done.

Cng2009

10 de abr. de 2013

It's always a pleasure to speak with Ray, Derek, Bob and the team. They are all so professional and friendly. I brought my car in for the 20,000 mile service and had the snows removed. Derek kept me informed of the progress all the way along - and with a smile! Whenever people ask about my EOS - I always tell them to go to Minuteman VW in Bedford!

mmillett

8 de abr. de 2013

I stopped in without an appointment and was taken care of immediately by Derek. Very solid job. While there, I looked at some new vehicles with Eric. Again, very solid job.I'm probably going to buy another VW in the coming week.

elsinore

1 de abr. de 2013

Very professional, courteous and swift process to get our new VW Passat. Highly recommend them. Got quote from internet, negotiated final price with internet consultant, completed transaction including financing in dealership.

Wxman123

26 de mar. de 2013

Difference btwn average and excellent, is attention to detail. On my 1st service check-in No one was present at the service area check in, I did the wait and wander around, then some one yelled at the wayward desk attendant.That's poor all around don't yell at your employees in front of customer. Waiting area was pleasant and clean coffee was free and well stocked, excellent! Service was quick and I was out the door in under 45 min. Excellent ! a post service inspection of my car revealed the car had been washed and my foot mat cleaned, nice touch however when I popped the hood and looked in the filter service area oil had beed spilled on the motor and soaked into a covering on a cooling tube near the oil filter cover this will degrade that protective covering and accumulate dirt now, which on subsequent oil changes could fall into the filter housing additionally as the oil heats up it wills create a smell. This could have been avoided by placing a shop towel in this area . That's being lazy in my opinion. While the service was free if it can't be done right I don't want it, I expect better from Volkswagen AG.respectfully,G. M. Bell

ssmithssmith706

23 de mar. de 2013

Just bought a new VW at Minuteman. Its a long story but lets just say I made some mistakes and screwed up the transaction and it could have cost me an additional $1500 and Minuteman could have profited by my mistake. Instead of taking advantage Ray the general manager got involved personally and help straighten out the transaction. My wife and I are both very happy with the service we received at Minuteman. I owe then one in fact I owe them 5 I told Ray I would send him five customers so go to Minuteman see Ray his sales manager Juan and our sales person Shirley and buy a car from them. Did I mention I got a really good price on the car.

jbludau

19 de mar. de 2013

I want to personally thank Eric Kaminski for his excellent, business-like and friendly service. My experience of buying a car has changed since I met Eric and decided to buy my car at Minuteman VW.I will always recommend this dealer and their sales staff.Juergen Bludau

djboschetto

19 de mar. de 2013

Excellent service and follow up from the staff. I bouht four vehicles from the dealership and had success with each of them. Good job Well done.

janabull

18 de mar. de 2013

great and fast service.call night before that i needed fixing my rear break due to an upcoming road trip to nj they made an appointment for me and fixed it in a timely matter so i could still be on target with my planned trip that day.

bEAUTINI3

18 de mar. de 2013

My last six cars have been VW. The last three have been leased through Minuteman VW. I have always had a fabulous experience. They have always taken the time to explain every detail, be it service or sales. My most recent experience was with Raul Pena and he was helpful, understanding and totally professional. I have nothing but great things to say about Minuteman VW.

slashzero

16 de mar. de 2013

My wife and I were just there today working with Raul. We had a great and enjoyable no-pressure experience buying our "new-to-us" Tiguan. This is also the fourth car we purchased at Minuteman VW over the years.Thanks, Raul!

Greg1959

15 de mar. de 2013

I live in NH , but made the 50 minute trip down to Minuteman because no other dealer could beat the price. Everyone was friendly and accommodating and the dealership networked with my local credit union, so it made everything easy with one stop shopping !I would definitely recommend them to friends and family.

barbzart

5 de mar. de 2013

Derek has helped service my car several times in the last year and I can't recommend him and Minuteman VW enough. My car is an older model and was not regarded with disdain. The price pretty much came in at the estimate. The repairs were diagnosed and accomplished quickly and without any secondary problems arising whatsoever. Just want to say GREAT MERCHANT in every way for Minuteman.

heatherslosar

5 de mar. de 2013

Derek Liberty at Minuteman VW offered me efficient and comprehensive service. When I called he suggested the best to arrive so as to complete the service in as little time as possible. I enjoyed a cup of unusually good coffee as I waited. He gave me an update so I knew when the car was nearing completion. I have no complaints, except that the brackets holding the front license plate seemed to me very overpriced. This was not within the control of the dealership. I will return to Minuteman VW.

DrJanetE

3 de mar. de 2013

I was very pleased with Minuteman and in particular with our salesperson Raul. We loved the Jetta Sportwagen and they did not have the color in stock that we wanted, and he guaranteed they would get it by the end of the week -- and delivered (which is often not the case). You can tell he loves cars and sales, and he was so helpful once the car came in, personally going to the gas station so I knew how to fill up with diesel fuel. In all, it was a personalized and really good experience without some of the silliness (multiple waits and conversations with the manager) we have had in the past.

jpur

23 de feb. de 2013

I went to the dealership expecting honest sales service as indicated by all the nice reviews. The negotiating process was pretty painless (Bob Vigna the salesperson was wonderful to deal with). Everybody was going to walk away happy at the end, however Bob was not too eager to point out the current 0% financing special they boldly advertised on the dealer website on pre-owned vehicles. I had to literally have him access their own website and point it out. Only then he "believed" me, then he had to go back to check with management and returned saying that it's only good for creditors in good standing and only for 36 months. I said, not a problem. I go in the next day to pick the car and finalize the transaction, he comes back saying that well the 0% is only good on 15K or less. I was shocked. They never disclosed that on the website, not in fine print or anything. I have no problem with fine print as long as it's there. At that point I felt quite disgusted by the whole process. I didn't expect this from a well established dealership. This is not a mom-and-pop second/third/fourth hand type of used car dealership. I had no problem paying the whole thing outright in cash, it wasn't about the money, it was about the false, dishonest advertising they practiced. The manager on duty, Richard McNeil, never bothered to stop by the sales desk even though he was on the room next door. Typically, managers do that, just to say Hi or something. I had to go and talk to him tell him how upset I was about their dishonest practices. Instead of apologizing he blamed the "3rd party" (i.e. Internet company doing their website) saying that they signed a disclaimer and you can't touch them w/ a ten foot pole. Instead of apologizing or at least trying to work out a solution, he and Juan Banos just simply started barking at me that you got a great deal on the car, take it or have a nice day (i.e. go f___ yourself!). So I did, having a great day f___ing myself. On my way home decided to call them back and offer them cash for the deal. I've already invested about a full business day in this, decided to cut my losses short and called Bob back that I'll return to do the paperwork. He said fine, come back and we'll do it. I get to the dealership, Bob meets me outside saying that in the meantime (about 5 min) his manager decided not to sell me the car anymore without saying why or anything. Again I had to walk into the managers office who didn't even bother to look up to me out of simple courtesy if not anything else. There were no other customers buying that vehicle. So basically lessons learned, don't believe the hype! I wouldn't be surprised if they sell their mother for $200. Small or big dealership, they're only there to screw you, treat you like dirt as if I was getting a Maserati for VW Golf money. Why should I trust them with my honesty when they can't offer that in return? I might overlook the whole false advertising thing if it wasn't for the circus of me returning thinking that we'll do a sale only to be turned away for no reason.

yunjungrah

22 de feb. de 2013

In January this year, I purchased a new Passat SE from Minuteman VW in Bedford, MA. The sales rep.that I worked with Eric Kaminski, was friendly,helpful and had a various knowledge. Eric patiently answered all of my questions and found me exactly the car I was looking for at a great price. I especially appreciated Eric's relaxed sales approach and made the buying experience very comfortable. Thank you to Eric, Brian and Juan at Minuteman VW; I would recommend them to anyone in the market for a new vehicle.

brianmonaghan

19 de feb. de 2013

I have been using this dealership to service my Jetta for years now. They do a great job, and have always taken care of me. They even took the time to look at my car when I stopped in without an appointment. I usually wait for my service, but if you need a rental car just ask them and they will have one ready. I would recommend this dealership for all your VW service needs!

DavidTiertant

12 de feb. de 2013

Thanks guys. Just went in for normal 20k mile service on my Jetta. The TV in the lobby had a Top Gear marathon, which was way better than going back to the office.

GasMileageFan

12 de feb. de 2013

I needed to by a car in March of 2012 as mine had died. I went in and told them I was buying a car today and whoever wanted my business the most was going to get it. The 1st place I went to in RI, jerked me around for a couple of hours doing the whole cheezy car sale thing because they knew I was vulnerable and in need. When I came to Minuteman Volkswagen in Bedord, MA and met with Bob Vigna and later Juan and told them I was buying a car today because I've been in a rental for the last week, they at first did the good cop, bad cop routine, probably out of habit, but when I started walking out, they knew I was serious and the real negotiations began. They showed me the love and I felt like they wanted my business and they were prepared to do whatever it took to win it. My wife was flabbergasted by the experience and to be honest, so was I. I've since been in for 2 routine services and 1 light bulb change and have had an outstanding experience. There has never been a cheezy service experience. They're extremely professional. I love their uniforms and their communication system. The call & email to confirm an appointment. When you drop off your car a valet greets you, does an inspection of your cars body in case they cause damage, the consumer will have a record of what it looked like upon arrival. They give you 3 options while you wait: loaner car, drop off or comfortable waiting room with free hot beverages & cold filtered water, popcorn, free wifi, tv., the newspaper & magazines. There is comfortable seating & little cocktail tables for eating a meal if you're during one of those times. Their very good about repeating back what you're looking to have done for service, making sure you both understand each other. They tell you the price up front before work is started so you can feel good about it and agree to it before starting. They check in with you during the course of the work to keep you up to date. They explain everything in detail that happened to your car while it was serviced while reviewing the invoice with you. They also wash and vacuum your car before you leave which is pretty sweet. Again, they're super friendly, professional, it's comfortable, there's no cheezy sales pushes, the service prices are fair and my car runs great.Plus, they call & email the next day to make sure your experience was 1st class and provide you with a survey if you'd like to be a bit more private.I had never owned a German car or a VW before, but my Jetta TDI runs awesome. I have never had a relationship with a dealership before, but I am enjoying my experience with both the car and Minuteman Volkswagen and I would highly recommend both a VW Jetta Diesel and MM VW and I will strongly consider shopping with them 1st next time I purchase a car b/c of these experiences. I like them.

Cupcake13

2 de feb. de 2013

From the moment I walked in the door of Minuteman VW in Bedford, MA looking for an EOS to the moment I drove off a week later with one, I was both impressed and incredibly happy with the entire experience.It was amazing that the entire team had all helped in getting me into a car that fit my needs, budget and more importantly, my personality!!I will reccommend Minuteman VW with flying colors!!Thank you,Mary G

eviehickey

1 de feb. de 2013

Last week I purchased a 2012 VW Jetta from Minuteman VW in Bedford, MA. The sales associate that I worked with, Eric Kaminski, was friendly,helpful and very knowledgable. Eric patiently answered all of my questions and found me exactly the car I was looking for at a great price. I especially appreciated Eric's relaxed sales approach. In the past, I have felt pressured to buy at other dealerships; however, Eric made the buying experience very comfortable. Thank you to Eric and Minuteman VW; I would recommend them both to anyone in the market for a new vehicle.

robWillett1

14 de ene. de 2013

We visited the dealership last Sunday with my wife and kids. We went to Minuteman Volkswagen to look for a new vehicle. We was met by Shirley & Rich who proceeded to take us through one of the most pleasant and informative car buying experiences I can remember. Its all too common to run into obnoxious sales people who only want to get your signature and their commission as fast as possible. Shirley & Rich proved to be a wonderful exception to that cliche, and he has ensured that we will be coming back to your dealership for years to come. Thank you very much. Rob Willett

anndiamond

12 de ene. de 2013

I was recommended to this dealer by a family friend, and I must say at first I was a little nervous being a lady walking into a dealership all alone. But the sales person Erick was great to work with and made me feel comfortable. I would definitely record this dealer to anyone looking for a VW or any other make. Juan Banos the Sales Manager and Erick go over and above to make sure you are happy. Regards

ree13bmw

12 de ene. de 2013

We were very impressed with each aspect of this dealership. From Tim Bishop, to Bob Vigna to Jain B. their patience in helping us get the car we wanted; the complete explanation on the car's operation, making sure we understood . It was a pleasure working with these gentlemen.Minuteman VW is a class act and at every opportunity we will recommend this dealership.

j.dewan

17 de jul. de 2012

I am completely dismayed at the deceptive and unethical practice we were subjected to at minuteman. We were contacted to come in because you wanted to buy back the lease on our VW eos LUX. We had no intention of leaving the lease early and like everything about the car except the payments are high and we could be enticed to leave early , which is what we thought you were doing. Tim Bishop very patiently and politely showed us available options for new lease or buy but none was the right car with right options. Since the caller we spoke to ( ? safal)indicated you were still interested in a buy out of the lease because the car is in such demand, the next day my daughter went for comparison to a few other dealers and found a car that suits her for a much better price . We called back to ask if you still wanted the car and , let me remind you that minuteman VW asked us to come in , we did not in any way want a new car ..., led us to believe you wanted to sell the 2010 eos LuX we have on lease and led us to believe you wanted to buy the lease without penalty to us because you WANTED the car. We would never have come back to you had we realized that to basically give you the car we had to pay a $2600+ penalty. On the phone my daughter, who is pretty shrewd, was completely misled in this by your representative.I am a longterm VW owner. had every intention of replacing my current passat with a new one in the next year but the disrepect for our time and deception we experienced have completely soured me on your organization. I don't feel we can ever trust you to supply an honest deal. I feel this was a ruse to try to get us in to purchase or lease a new car early so you could doubly benefit, You have made us feel like fools, and wasted out time . This complaint is directed to management and should not reflect on Tim Bishop who was patient and was clearly equally a pawn in the scheme of yours. Had VW had a car that met our requirements we would have been fglad to buy from him. Trust and ethics of your good name should have been worth more than $2600. You are the losers. It is this sort of behavior that gives auto dealers such a bid reputation.

milano

8 de jun. de 2012

I regret now that I bought my GTI in 2006 from them even though did not have any issues with sales department. There was few recalls that I had to do so I took my car on a Saturday morning and I was driven back by them to my house since I only leave few miles and was told the car will be done in a few hours the service advisor was nice his name was Brendan. So I went there few hours later and the car was not finished but I told him I needed to take the car back, he said fine and told me to bring it another day and also included a complimentary oil change. Few weeks later I called to make the appointment with Christian Lahiff and told him would like to bring the car on a Saturday for the recall and needed a ride back....he was very rude to me and with an attitude he was telling me we don't have that service on Saturday's I said fine and thank you since I knew they have giving me ride back before.Couple weeks later I get a call from them and this time it was the secretary asking me to make an appointment I told her what has happened and I wasn't happy at all. She was very apologetic and told me we will get you a rental car and a complimentary oil change for the recall. So I went this morning and guess who was helping me Mr Christian Lahiff, I guess now the shoe is on the other foot. He started with the paper work and told me the oil change will be $74 I said you are wrong it should be complimentary (it wasn't about the $74 just the principal) and picked up the phone to call the rental agency, I stopped him and said give my key back and don't want to give you guys any business anymore and feel sorry that I bought the car from minuteman VW. I remember this kid years ago he used to be an apprentice there moving cars around and now moved up a step in his career and thinking he is capable of doing whatever he wants.

redgtv2000

2 de jun. de 2012

Very unprofessional rude service department. I realized a lots of bad reviews towards them. I should have done some research many years ago before going to them. I believe some employees need to go.

kcsolano

17 de abr. de 2012

For several years I have had my VW's serviced at Minuteman due to their great service. I finally got smart and leased my next vehicle, the 2012 Passat SEL V6, from Minuteman and was very pleased with the process. I worked with Tim Bishop after having met him several months earlier during a service call for my previous 2009 Passat. The experience with Tim was great and he was very professional, responsive, and knowledgeable about the vehicle. I traded in a 2009 Passat and Touareg for my new Passat and have loved it ever since. It's the best VW I have owned in terms of overall driving dynamics and technology - they got it right with this car. Tim was great in delivering the car on time (actually a couple days ahead of schedule before a holiday)which was very much appreciated. I'd highly recommend Tim and Minuteman to anyone looking to experience the VW line up.

stllmrcr

4 de abr. de 2012

Just want to say that my Minuteman VW experience was AMAZING!!!!! From the minute I called them to get some info on a car I liked till the moment when I got home and got a phone call from Elena who was just checking if I got home ok and happy with a car performance. She was phenomenal- extremely professional, very knowledgeable and SOOO FRIENDLY AND WELCOMING!!!!Thank you ELENA!

Didee

27 de feb. de 2012

We were looking for a preowned car, Jetta or Passat,and could not be happier with the service we received at Minuteman. From the minute we walked onto the lot, Timothy Bishop greeted us and showed us many cars. We did several test drives and found the condition of the cars we drove to be impeccable. Timothy knows his cars and was able to answer all of our questions, even the quirky ones. When we decided on the Passat, it was then time to work with Harley on the extras. He was thorough and professional, answering all questions we had and helping us work toward a good, solid final sale. When we went to pick up the car, Timothy gave a wonderful review of it inside and out, again showing his in-depth knowledge and consideration for the customer. Harley even came by to say hello, too. I would highly recommend the team at Minuteman for anyone in the market for a VW. Thank you!Diane and Joe GallagherBedford, MA

LJF2

30 de ene. de 2012

Stay away! They lied to me, were involved in an apparent bait and switch, told me 4 different stories about the status of my car, charged me a huge deposit and fought with me to get it back. I eventually got the refund after having to take legal steps. Worst experience ever!

cbar11

5 de ene. de 2012

I saw an ad for a used 2009 VW Passat on the minuteman website. After contacting the dealership, I was given a time to come down. I was already familiar with the service department at Minuteman, but had no experience with the sales department. I was introduced to Tim. Tim made sure that all of my concerns were taken care of and that I was completely satisfied when I left the dealer. There were quite a few features on the car that I'm sure I would have overlooked, but Tim made sure to sit down with me for quite a while to go over each and every part of that car. Much Appreciated!! After I decided to purchase, things worked out quite quickly, and I was a new owner within a day. I would definitely look forward to working with Tim and the minuteman staff in the future and would recommend him to my friends/family!

bognarjd

4 de ene. de 2012

Great experience purchasing my new VW '11 GTI at Minuteman. Bob Vigna was an extremely knowledgeable and professional sales consultant. I basically already knew the model I was interested in, but still he took the time to explain all the features, take me on a test drive, and explain all the options. At no time did I ever feel any pressure to buy. I had done extensive research at various dealerships, and Minutmen was able to be very competitive on pricing as well as give me a fair price on my trade in. Harley Easton in their business/financing office secured me an unbelieveable interest rate and explained everything regarding the financing options thoroughly. Being my first new car purchase he took the time to explain all the paperwork as well as optional coverages in a very honest manner without trying to push anything I wasn't interested in.It's great getting such an amazing vehicle and feeling good about the deal you made. I just caution anyone considering leasing a GTI...you won't want to have a mileage limitation, this car is so much fun to drive.

socob

22 de dic. de 2011

Unless you are a glutton for punishment, steer far far away from this dealership....there are other VW options in the area.My experience was a disaster on many levels. Communication between staff members and to the customer is truly sub-par.Expectations are set with a smile, but unfortuantely, you are just being set up for disappointment.The delivery of my new car was delayed (I was informed the day of and then had to re-configure my schedule), it was delivered with a scuff on the back (that I had to point out since there was no staff inspection to ensure it was in perfect condition upon delivery), but my FAVORITE part of the deal was the fact that I was told that my refundable $500 deposit would be put back into my checking account "upon pick-up of the vehicle." Simple concept. Well, it was not until I called 3 days later to let them know that I was still out $500 that something was done. However, instead of a refund, an ADDITIONAL $500 was deducted from my account, overdrafting my account (and it was the holiday shopping season). The process of rectifying this matter literally gave me a day-long headache and was a back-and-forth between my bank and the dealership...something that should have been taken care of immediately.All I got was a "sorry." I'm sorry, too, for having to affiliate myself with this dealership. Anything with the name Minuteman Volkswagen has been removed from my car.The staff are nice people, don't get me wrong...but miscommunication, negligance, and failed expectations are bad for business!!!! Sorry.

pjboston1126

7 de dic. de 2011

I highly recommend this dealership. Tim was great to deal with, very honest and it seemed that he wanted to earn my business. He made my buying experience different. Juan the manager was a little pushy but he was doing his best to meet my expectations. At the end i ended up buying a preowned certified car that i like and very happy with, thanks and i will be seeing you soon.PJ

dlanson

23 de nov. de 2011

Smooth transaction, no BS. I was treated with respect, nothing was hyped, the pre-owned certified cars speak for themselves, I would return happily to this dealership for future purchases.

jaguz21

22 de nov. de 2011

It I am extremely happy with the service I received from this dealership, it was nice working with Mrs. Novak, she made me feel very comfortable from the very first minute I walked into the dealership. They help me get the car that I wanted and the car payment that I was looking to have. I'm very pleased I went to that dealer, They weren't trying to push me into get into something out of my budget.

aprfls

18 de nov. de 2011

This dealership breaks the mold of high pressure, back and forth sales negociations. This is our second VW from this dealership. Wouldn't go anywhere else! Elena was a very helpful intermediator.

zucrow

14 de nov. de 2011

Our family's experience at Minuteman could not have gone smoother, or been better handled. In fact, the ease of dealing with them caught me so off-guard from the start that I had to step back for a moment just as we were agreeing to a deal to make sure the details were as good as I had thought (they were). My wife and I purchased a 2001 VW Passat from the now defunct South Shore Volkswagen 10 years ago, and the experience was not seamless. They improperly registered the title, so that there was frequent confusion every time my wife took the car to be serviced. When we were doing the paperwork at Minuteman, sales manager Harley knew exactly what had happened in that situation, explained that the problem was not so unusual, and showed us what he was doing with our paperwork to ensure that that annoying issue did not recur with our new purchase, a 2012 Volkswagen Eos. Our salesman Robert Vigna was responsive to our needs, always answered voice mails within a reasonable amount of time when he wasn't able to pick up the phone himself, and even stayed late one evening on a day when he wasn't scheduled to work to accommodate our family's schedule. Both he and Harley were very candid in our interactions, sharing information and answering questions without spinning it to Volkswagen's advantage or avoiding the subject if the topic was challenging. Bob even stayed late one evening on a day when he wasn't scheduled to work to accommodate our family's schedule. Or trade in and price on the new car were both aggressively figured, and I would not hesitate to buy another car form Minuteman or send a friend/family member/colleague there if the opportunity arose. Minuteman VW treats customers as well as any dealership I have ever experienced in my 18 years of buying cars. Good for them.

vwTDIlover

5 de nov. de 2011

Worst dealership experience I ever had in last 20 years! No sales person came to me for 2 hours for an appointment that was made in the previous day!!I am a VW lover being currently owning a VW car. I setup an appointment with dealership at 1PM on Saturday, 11/5/11 thru Yan by talking to him on Friday. This appointment was specific for buying new 2012 VOLKSWAGEN PASSAT SE W/SUNROOF TDI (VIN #: 1VWBN7A38CC009282) as advertised on their web site. After reaching the dealership at 1PM, I contacted Yan. I was asked to sit in the waiting room. After half-hour, Yan informed that he was still finding sales person for me, but he would arrange for a test drive. At about 2 PM, I was given a car for test drive. Still no specific person was attached to talk to me on my requirement and/or trade-in. After 10 minutes, I gave back the keys and again my waiting continued. After more than 2 hours, at about 3:15PM, I went to the manager and complained. The manager informed me that he was helpless because he took too many appointments but he had only few sales people. Within few minutes he sent a non-sales person from the office, who doesn't know the trade and was not keen to cut a deal. I left by leaving my cell number and my deal price for the vehicle. What a bad experience!!! I will think twice before visiting them again!!!!

fede

29 de sep. de 2011

I am very glad to give this review to Minuteman Volkswagen in Bedford, Ma. I arrived in the US from Europe with my family and I needed to find a car quickly. I contacted several dealership before Minuteman. Most of them didn't impress me positively because of their aggressive attitude or for their lack of transparency.I contacted Minuteman at first through an internet site. I already knew the car I wanted and two Emails and one telefone call later we basically already had a deal.At the dealership I worked with Bob Vigna. He is very knowledgeable and has a very pleasant style. He and Sherman explained to me all the details and answerd my question. Everything went very quicly, without the psychological games other dealerships often do.I like the car very much and the price was more than fair.

bsullivan688

22 de jun. de 2011

I went to Minuteman Volkswagen to look at a new 2011 Volkswagen Jetta. My father recommended I speak with Robert Vigna to deal with leasing a new Jetta. Robert was very informative and very honest. He helped us out a lot with choosing a new car. He was also very familiar and had great knowledge with the Jetta and answered every question I had about the vehicle. Robert was also polite and friendly along with the rest of the staff at Minuteman Volkswagen. I would reccomend Robert and the rest of the staff to anyone who was looking for a new vehicle.

Broadbend

13 de jun. de 2011

Steve Smith was very pleasant, accommodating and low key during the two visits to Minuteman where I test drove a Tiguan. Most important, he really knows the cars, inside and out and can demonstrate features, explain things and answer questions knowledgeably. On the day we bought the car, I decided kind of at the last minute to go ahead and purchase crossbars for the roof rack rails, figuring it would involve more time and another, separate trip to Bedford again if I did not purchase them that day. While we were waiting for my insurance company to fax their paperwork, Steve installed the crossbars for me himself, which turned out not to be an easy job, and wound up taking the better part of 45 minutes. Getting the rubber guard strips into the tracks proved extremely difficult, but Steve persisted and prevailed. He went way above and beyond what any other sales person would have done and in doing so, saved me money and hassle. He has a nice way about him, friendly, informative but not in-your-face like so many other people who sell cars. We look forward to buying a car from him again.

c49erfn

2 de jun. de 2011

I have been a customer with Minuteman since I purchased my Eos back in 2008. Sales and service over the last three years has always been superb. Brendan in service is top notch.My recent visit to Minuteman was prompted by an e-mail asking about my interest in selling my 2008 Eos.I met with Harley briefly and then he introduced me to Bob.Within an hour I was signing papers with Lucas for my new 2012 Eos.I got a great deal on my new car. I love the updates VW has made to the Eos for 2012 and I trust that my great experiences with Minuteman will continue for years to come.Thanks to all the staff that helped make my new car purchase a pleasure.

bmaguire

26 de may. de 2011

My husband found the exact car I had been looking for online at Minuteaman Dealership. I had never owned a Volkswagon before but I loved the look of the CC. The salesmen were friendly, pleasant and helpful. We dealt with both Bernie and Robert, and both were knowledgeable, unhurried. There was not a minute of stress or high pressure during our two visits. I would certianly recommend this dealership for anyone looking for a Volkswagon. And I love my car.

SallyOlsen

23 de may. de 2011

I was greated by a friendly man who took my car into the service area. I was instructed to the service desk where I found Derek Liberty who processed the paper work for my Tiguan's annual maintenance visit. He was friendly,quick and efficient. He then led me into the waiting area. He told me it would probably be an hour and a half wait. I was pleasantly surprised when he came to get me in one hour with the work completed. From viewing the check list it appears that my vehicle had a thorough check up.

egallag8

11 de may. de 2011

Minuteman VW was my first stop and last stop! This was my first car purchase as an adult without the help of my parents..were other dealers had told me I would need a co-signer and very negative, Elena assured me otherwise! The sales person I had was Elena Novak, she was personal and honest! Elena was considerate to my price-range and to work with my price-range! I would not change my experience for the world...I went to some dealers that I would say attacked me like sharks and did not hear my wants or needs in an automotive but were just in it for the sell. I have told my friends and family I believe I will now be a VW owner for the rest of my life! This is all thanks to the great experience I had at Minuteman VW thanks to Elena Novak! Minuteman VolkswagenElena Novak 781-541-7728 (direct line)39 North Road, Bedford, MA 01730

glrx

20 de abr. de 2011

We recently bought a new Jetta TDI Sportwagen for my wife. Our experience at Minuteman was a good one. It is always a somewhat painful experience to go through the research, shopping, and spending involved in a new car purchase. Tim Bishop at Minuteman made the process as painless as possible. He was patient with us as we took our time coming to a decision. He answered all of our questions and, in general, took good care of us. There was the usual haggling over price, but we never felt pressured or rushed. During the delivery Tim worked hard to make sure all of our requests were met, and the car was delivered as promised. While we were waiting to take the car home we had a chance to talk with another customer who was waiting while his Golf was being serviced. He had nothing but praise for the service department at Minuteman. I was happy to hear that and look forward to excellent service for my wife's Jetta. I'm also looking forward to driving the Jetta TDI whenever my wife isn't using it. It's a great car and so much fun to drive.

km4VW

11 de abr. de 2011

I have had my car 5 years and have brought my vehicle to the dealership for all service. They are always kind and considerate and always do a fast, great job. Best dealership I've ever done business with. I remember specifically working with Christian and John. Both went above what you'd expect. Dealership very clean and home-like waiting room.

rondagulko

9 de abr. de 2011

Minuteman VW in Bedford, MA will be my forever home for service! They have NEVER let me down in any way! I walked in today to pick up my Jetta after a simple oil change and one might have thought I had just I was picking up a brand new car! They know me by name and my car is always perfect when I leave--no matter how big or small the repair/service has been. There's something to be said about a small dealership, and I say "Minuteman VW is the best there is! In all my years of owning cars I've never dealt with any service department that is so consistently great to work with, so complete in their service work, and although this was just an oil change, makes me feel special.

mcmanamy

2 de abr. de 2011

For the past nine years, Minuteman serviced my previous car. For that reason I chose to purchase my next with them.Bob Vigna has THE BEST sales style. He is gracious and low key. When asked questions, he answered thoroughly. He is the reason I bought my new Jetta. Everything about the sale was a breeze.

401980

30 de mar. de 2011

We had just arrived in the US from the UK. Tim was excellent from start to finish making sure we navigated through the requirements for leasing with VW and the challenges of being 'new' to the credit process in the US. Tim went that extra mile to make sure we got what we anted when we needed it, I would have bought another VW from this dealership but my wife had eyes for a fun car with another brand and dealership. Well done Tim, Minuteman , would definitely recommend you to anyone.Steve & Sarah Turner

clydesdalecm

18 de mar. de 2011

My experience at Minuteman was a very good one. I sent them and email and initially worked with their customer service representative for web sales. When I came to the dealership, my sales representative Elena was a pleasure to deal with, very friendly, non-threatening, and knowledgable. Once I made a decision, the General Manager and Finance people were very helpful as well. I had one of my best car buying experiences here and will definitely go back! Very nice people to deal with...

jhornbeck

14 de feb. de 2011

Steve was very helpful in finding the car I wanted and was able to communicate the numbers I needed to the finance dept in order to make the deal. He was accommodating in my questions and desires to drive multiple cars. I enjoyed working with him. I would recommend Minuteman VW.

mhodges

3 de feb. de 2011

We recently purchased our first Volkswagen and our experience with Minuteman Volkswagen could not have been better. We worked with Nick Lamonakis in looking at new 2011 Tiguans and he listened to our 'must have' items, 'like to have items' and our pricing considerations. He was great to work with and I would definitely visit him again for my next car. Some of the key items I liked in dealing with Minuteman were: * Listened to what we wanted* No pressure, just thorough explanations. * Was willing to work with us on price to find a package that included the options we wanted without exceeding our desired price* Explained the various options available to us, but again in a no-nonsense mannerWe also worked with Harley Easton a Sales Manager and Lucas (the Nebraskan) in concluding our deal. Both were a pleasure to deal with and very knowledgeable. When it came time to pick up our car, Elena Novak stepped in to help with the delivery as Nick had gotten sick. She was very personable and did an excellent job reviewing the features of the car and getting me set up to drive away in my new car. As we have not had the car long, we have not yet delt with the service department. If they are like the rest of the Minuteman VW team, we will be very happy. We look forward to a continued relationship with them.

VWDaveF

31 de ene. de 2011

I bought a laser blue 2010 Jetta TDI Cup Edition from Minuteman Volkswagen and so far the car has been awesome. It was a pleasure working with Steve Smith during the sales process. We went on several test drives in various VWs over a couple of month sales period including drives with my wife and son. During these test drives, he was easygoing, patient, and answered all of our questions in a friendly manner. He also gave us a decent break on the list price. The TDI was special ordered with a three month waiting period and actually came in a couple of weeks early which was a welcome surprise. The car was nicely prepped and Steve carefully went over the interior controls and satellite radio setup before I drove home in the car. Steve Smith really cares and rates 5 stars.Since the 2010 Jetta TDI hasn't had it's 5000 mile oil change yet, I can't comment yet on the service for the TDI. I have however over the years owned a number of other VW cars including a 1967 Bug, 1972 Bug, and a 1977 Scirocco. The last two of these cars I still have and I've spent some time over at the Minuteman parts department getting replacement parts for these cars. The parts guys were always super helpful and friendly in my dealings with some hard to get parts for these old VW classics. I also give them 5 stars for their patience over many years.

vwaudiporsche_nut

31 de ene. de 2011

Minuteman is the only place I bring my VW's for service.It's the people that make the trip worth while.Always easy to scheduleAlways complete the work as describedAlways a fair priceBrendon has always been attentive to my wishes and represents Minuteman and VW very well.

jkessel

29 de ene. de 2011

I have bought 2 new VW's (Golf TDI's) from Minuteman VW, both with great results. Minuteman was recommended by a coworker who had a great experience as well, and I would recommend them again. I find the sales staff to be low pressure, and very knowledgeable about their product. They are willing to answer any questions you might have. The service department is also top notch, with prompt, courteous service. The technicians I've dealt with are all very knowledgeable about the specific cars I've had.

mbreau

28 de ene. de 2011

My experience with Minuteman Volkswagen could not have been better.I had been thinking about buying or leasing and had gotten several emailsfrom Minuteman after i had done a volkswagen survey online.Katie would just NOT go away and over a few months I finally decided tohead out to Bedford. I work for myself and was not sure about financing approvalso I was very interested that Minuteman owns its fleet of cars.I had avoided going to any of the larger dealerships as I do not like high pressured sales and I was still considering what my options would be. I arrived on the lot and met Nick Lamonakis after I had walked the lot a bit. He could not have been nicer and truly listened to why I was at Minuteman and what I was hoping for.We discussed volkswagen's current leasing deals and we also looked at inventoryon the lot that would find me in a similar financial range for used cars.There were several really beautiful used cars and I with Nicks feedback on whatthe potential monthly rate would be and the upgrades that the cars had that Iwould be making a sound financial decision to go with one of the used cars.Nick's approach was very much attraction, not promotion and I truly felt thatNick was looking out for my best interest and in creating a relationship with Volkswagen. The car I selected (and bought) is a 2008 Jetta 2.5 and is a certified volkswagen. I could not be happier with the purchase. I love this car!Regarding financing the dealership went out of its way to make things work for me.There were a few financing hurdles and Nick handled that very professionally andtruly tried to make things work for both the dealership and my goals for my paymentamount that we had discussed. In the end I was able to drive away with the car Ilove, not just a "car for now" and a great feeling about volkswagen. I have a paymentI can afford and I am sure that I will refer people to both Nick and Minuteman.

kttom

27 de ene. de 2011

I bring both my Routan and Passat to Minuteman VW for service and my experiences have been nothing but easy and positive. In particular my service advisor Brendon is top notch! He is always kind, courteous and accommodating, especially given that when the cars are in I have to juggle three car seats and little kids. I've tried other Boston-area VW dealers for service in the past, and Minuteman's service is far and above any other dealer in the area. Highly recommend, especially Brendon & his colleagues!

PIAlex

25 de ene. de 2011

The dealership has an excellent reputation. The friendly and cooperative approach to sales is great. Tim Bishop made the whole process easy by his knowledgeable and efficient handling of the sale. The order and search process was quick and efficient and as a result my specific order for a 2011 Golf diesel was delivered well before expected. The follow up servoce was top rate with the sevice department friendly, informative and efficient.

picharlie

25 de ene. de 2011

Although I owned 2007 Jetta with low mileage, I drove my husbands new 2011 Golf diesel and fell in love with it. Having owned jettas for many years, I still was impressed with the comfort and handling of the Golf. My husband told me of his experience with the sales and service at Minuteman and we went to the dealership and spoke with Tim Bishop who had taken care of my husband. I wanted the exact same model as my husbands with a different color and in no time a car was located, I was given a good trade in allowance for my Jetta and the deal was done. I highly reccommend Minuteman Volkswagen for the friendly, efficient and professional handling of the whole process of buying a vehicle.

laorsini

24 de ene. de 2011

Minuteman VW is terrific! I've leased several cars from this dealership and have always found the atmosphere to be friendly and welcoming. Bob was a great help in finding the right VW to fit my needs. He was patient and took quite a bit of time to thoroughly explain my options. Christian, in service, is always friendly and thorough. During service visits, he takes the time to make sure that I know what is being covered during each "check-up." I like that he makes sure that I don't have any concerns that aren't being addressed. While waiting, Christian will pop in to let me know the status of the service, keeping me informed so that I don't feel as though anyone has forgotten about me! I met Lucas, the sales manager, on this last visit. Even though I picked up my car at the very end of the day on a Friday (after an incredibly bad snowstorm!), he took his time explaining all of the coverage and service options. Lucas thoroughly discussed all the charges and paperwork. He was informative and explained things in a way that was understandable but not condescending. (And his Nebraskan accent is charming!)Overall, wonderful experience. I can't imagine going anywhere else!

Mark0249

23 de ene. de 2011

My 2004 Passat is a wonderful car, but it's the folks at Minuteman VW who keep it going great. Brendan Siefert is the the most excellent servive advisor I have ever worked with. He is extremely knowledgeable and dedicated to providing excellent customer service. I highly recommend Brendan andd the rest of the team

tchokie

21 de ene. de 2011

One of the reasons I went to this dealer is personal attention the sales staff provided and was not like the usual car sales lot. Other than the convenient location, the service department answered all my questions and was very helpful with the warranty service and servicing of the VW.

silvasteve43

21 de ene. de 2011

We found a dealer that listened to what we were looking for. It was a pleasure working with Nick Lamonakis. He understood what we were looking for and made it happen. It was a stress free transaction and everything went really smooth. Everyone on the team at Minuteman was very friendly which made it an even better experience. Hats off to the team at Minuteman.

thestig1000

19 de ene. de 2011

My experience with Minuteman VW was great. The staff was very helpful and helped create a stress free atmosphere. They were very friendly and respect the customer. I have been very satisfied with my car. They took care of all the paperwork very fast and helped with insurance and vehicle registration. I was extremely satisfied with Nick Lamonakis that helped me with the purchase. I will definitely be going back for my services.

phopley

19 de ene. de 2011

I have bought five cars from this dealer and in every case have been very pleased with the individual attention given by Tim Bishop in Sales and Stephano, Brendan and Christian in service. They have always been very fair, attentive and accomodating to my needs. They have helped eliminate the typically negative and dreaded experience(s) associated with purchasing or servicing a car at a dealership. The operation is small enough to be personal and yet large enough to provide the selection necessary to fit the need.

MFSantos1975

18 de ene. de 2011

Although I did not purchase my Jetta at this dealership, the Service Advisor Brendon Siefert has been extremely helpful. He is knowledgeable regarding the mechanics and technologies with-in the vehicle. This may be something that one would assume a service advisor should know, but I have been to many service stations where that has not been the case. He is also patient with me when I have questions about upcoming services on my car. He is a great asset to have on the team

estansbury

18 de ene. de 2011

I would highly recommend Minuteman Volkswagen to anyone who is interested in receiving excellent service. I have been very fortunate to have had Bob Vigna as my sales representative for many years....simply the best! The Service Department always explains what needs to be done. I would never take my business to any other dealership!!

ottes

18 de ene. de 2011

We have worked with Bob Vigna for many years. We started at Belmont VW, and moved with Bob to Minuteman VW when Belmont closed. We have bought several VWs through Bob at both locations, and we talk each time we get service at Minuteman. Solid information and straight-shooting, although we hardly ever get the price breaks we seek (that's his job, I guess). We recommend Bob Vigna.

lexdm3

17 de ene. de 2011

I have known Bob Vigna for over 20 years and have bought a number of VWs from him at Minuteman VW and at another VW dealer he worked for previously. I kept in touch with Bob when I brought my 2002 VW Golf TDI in for service and expected that I would buy my next car from him. He kept me up to date on product plans.When I was ready to buy a 2010 Jetta TDI wagon, I went to Bob and he found the right car at the right price for me. Brendon in service has been helpful with some stereo and iPod glitches in the car. I'd recommend Minuteman VW for sales or service.

Raymond Davis

17 de ene. de 2011

The three men very helpful and informative in the purchase of my new volkswagen. Steve took the time to answer my questions on the options and changes of the new 2011 volkswagen compared to my 2005. He went on to explain why some of the features were not on the new SE Model as opposed to the 2005 that were on the SE with Convience. Being that it's a choice it in no way took away from the attention to detail,safety,and performance of the vehicle. Harley assured me that whatever style, model and color I chose they would get it. Finally during the signing process Lucas took the time explain each paper and did not try to rush the process along while we mixed in light conversation. All in all it was a good experience.

pmbabaian

17 de ene. de 2011

I started taking my car to Minuteman VW for the service department despite it not being the closest VW dealer to me. Brendon has always been responsive and helpful in making sure that my car is up to date with all maintenance work needed, including advising if the maintenance work is critical or not-critical to allow time to plan for expenditures. I appreciate their hard work and timely responses.

s_janaki

17 de ene. de 2011

I have been using Minuteman for services on my Passat for the past couple of years. Their customer response and service has been really fantastic. Their prices are reasonable and they do good work. Brendon Siefert is the rep. I call/email when I need work done my car; he is always professional, courteous, helpful and trustworthy. I would also like to commend the dealership's shuttle service and the personnel who run it - those guys do a good job and are professional and friendly throughout the drive. The one thing the dealership can do to improve on an already wonderful customer service is to provide loaners, if possible. Despite the shuttle service, this added service will be helpful for customers in managing their schedules better.

selbarah

12 de ene. de 2011

I met Elena at VW Minuteman shop and she's been doing the procedure very well.Not only as a sales person, but she also understood and read customer's mind.She made me comfortable in order to decide the car model and also arranged for the insurance company which I have to choose before I took my new Jetta.From one to ten, she explained me all about the car in details.Once again, I thank her, Mark and Lucas who were relaed with my purchaing.I definately recommend this dealer to my friends who may be interested in VW.

ballyhoo86

12 de ene. de 2011

My wife and I had an excellent experience with Elena and Lucas at Minuteman Volkswagen. We got exactly the car we wanted, at exactly the price we wanted, in exchange for exactly the trade-in value we wanted. I got my previous Jetta from Minuteman, and I was not disappointed this second time around!

marlene.lipman

12 de ene. de 2011

I've been buying cars since 1969. This was the smoothest, easiest transaction that I've ever made. Their initial price was reasonable including the 2001 Audi trade-in. Didn't have the usual back and forth haggling. Look forward to doing more business with Elena Novak, and the team.

ghfenton

11 de ene. de 2011

We came to Minuteman looking to buy a used vehicle. We looked at four or five used vehicles and were not too impressed with any of the vehicles. Then Nick took us over to look at some new VW's and pursuaded us into leasing a new Jetta. Which we are very happy with, thanks to Nick.

rawalkr

11 de ene. de 2011

Sales staff were helpful, considerate of our needs, went out of their way to provide what we wanted in a timely way. Followup and answering all questions, technical and financial, was done promptly and low key. This is the second car we have purchased from dealer, and have been happy with the experience.Thanks

Gil_N7

10 de ene. de 2011

I leased a Jetta TDI from Minuteman VW in late 2010. The sales person, Elena, was very friendly and patient as I asked a ton of questions. I got to test drive several different models before settling on the automatic black interior / black exterior. The paperwork went very smoothly and I got a good deal on the leasing. The thing I liked best, aside from the car itself, is that the people there didn't seem pushy or too "sales-ish".The car is incredible. I drove to upstate New Hampshire and decided to do an experiment. I drove 55 mph (in the right lane) with the cruise control on, and I watched the mpg average climb steadily, past 40 mpg, past 50 mpg, and it finally settled in around 53 mpg after driving for an hour at that steady speed.If you can get your hands on one of these cars, I highly recommend it, and if you can get it at Minuteman VW, you'll enjoy your buying experience.

steven_fosburg

10 de ene. de 2011

I just purchased a 2011 Touareg hybrid from Minuteman VW. After three days I am even more impressed with the quality of this SUV and hope my one year review is as good. I had a 2004 Touareg V8 which I really liked and held up well over time. I felt that the service department at Minuteman treated me well over the years so that I was willing, when the time came to buy another car, to purchase a Touareg, from this dealership. (Of course, the good reviews of the new hybrid coming out of Europe and now the US (e.g. Motor Trend. US NEWS and World Report) certainly helped.)I thought the sales process itself went well. I appreciate the way Elena Novak, my sales consultant, dealt with sales process and the requests I made during this process. I told her I was considering other SUVs, such as the Cayenne and Audi, and I needed to have a chance to review how these vehicles compared on quality and price. When I was done looking at other vehicles, in about ten days, I was convinced that the Touareg was the right choice for me. Elena was supportive to me and clear about the sales process and helped resolve any issues I had. I found it comforting that VW had trained key people in the dealership in the hybrid and could answer my questions. I know the the quality of my experience with this SUV will critically depend on the service I will get in the future and I wanted a dealership that could handle this new hybrid technology. (Not all dealerships are created equal.)I feel that I was treated well by everyone I dealt with at the dealership. I felt that everyone I dealt with in the dealership was impressed with the quality of this new Touareg. They liked the car, like good car people should, and went out of their way to express their approval of the car and my buying it. What's not to like!I read hundreds of pages of the owners manual over the weekend. With such a hi-tech vehicle how about putting this manual as well as a a video of critical functions on a jump drive or similar device that has a search function? It also would help for the Touareg to have many more on-board computerized help functions to assist the new owner through the setup functions.

NdForSpdLimit

6 de ene. de 2011

Even though Minuteman isn't the closest VW dealership to me, I heard great things and decided to take my jetta to be serviced there. The advisor who helped me was Stefano, he was very friendly, great at describing what my car needed, and straight forward. I don't know to much about cars but he was very knowledgeable and able to explain the work to me in terms i understood. The service was faster than i expected.I will definitely trust my jetta in their hands again, and would recommend minuteman Volkswagen to anyone in the area. The long drive i made to get there was definitely worth the service i got.

ginal

5 de ene. de 2011

This service department is the most professional team I have ever encountered. The service rep, Christian made the entire process a breeze. He knew I was on a tight time schedule and he ensured that I was in and out in the least amount of time possible. To be honest, it was record breaking time on an oil change! He even managed to squeeze in a courtesy car wash! Very friendly, professional, honest, speedy and hassle-free service! I wouldn't take my VW anywhere else!!!

dwesterdale

17 de ago. de 2010

I purchased my 2008 Passat from Manchester VW and when they went out of business I needed to find a new dealership to service it. Working with them has been a night and day experience to what I was familiar with at Manchester VW. This dealership provides excellent service, very friendly, affordable and most importantly - TRUSTWORTHY. I drive from Manchester NH to have my car serviced there even though there are other dealerships much closer to me. I only wish I had purchased my vehicle from them, I probably would have got a better deal! I would definitely recommend them to family and friends. A++++

lindarenaa

9 de ago. de 2010

I've been going to Minuteman for 7 years now. I travel 20-25 miles each way passing over 3 dealers due to the excellent service they provide to my car. The pass 3 months I've had the same mechanic/technician Sao Koeun & my car is running excellent. I love the attention they give to me and my car and their pricing is great. My car and I love them!

kashygirl602

25 de may. de 2010

I brought my car in for a window that didn't go up. They fixed that after 1 week of not knowing what was wrong. When I went to pick it up, they had broken my speakers and my windshield. Now they refuse to fix them. I've been hung up on and they refuse to give managers names. VERY UNPROFESSIONAL. Go somewhere else to have your VW serviced.

explanter

13 de abr. de 2010

This dealer had a low mileage 2002 Jetta Wagon I found on the internet. When I came by, the salesman met me with friendliness and no pressure. The dealer was accomodating to a 3rd-party mechanical review of the car, even dropping it off and picking it up at my mechanic. They fixed the few minor items my mechanic noticed with no questions. Upon closing, the salesman actually came to my work to have me sign paperwork so the pick-up time would be even shorter. Afte taking possession of the car, 1 week later I noticed the front bumper was separating from chassis, so I sent the dealer pictures. They arranged the service, gave me a free courtesy car for the day, and fixed it with no problem or cost. This dealer is a bit far from my home town, but I would recommend them to people I know and when in the market for another car myself would make sure to include them in my search.

Strogo5

9 de abr. de 2010

This was the best automobile sales experience of my life. I arrived prepared with what I thought was a fair value on my trade-in and what the price should be on the new GTI. Well taken care of by Steve Smith, got the deal I wanted from Tom Myers, and Esther Parks in the business office I now consider family. It all felt fair, comfortable, and hassle-free (and I'm thrilled with the car).

zobak

16 de mar. de 2010

VERY happy with Minuteman. Got a great deal, love my car, was treated very well.Don was quite friendly and went the extra mile, finding a car for me from another dealer that was what I really wanted, rather than trying to shove his stock down my throat like other dealers I have shopped at.

cocoamash

22 de nov. de 2009

They have had a change of management. The long time knowable tech are all gone. The havw a bunch of kids working there. The service manager has a bad attitude. It's to bad that all the long time service people are gone and service has gone down hill. Seems like they have a bunch of inexpensive help there now.

yeryer

21 de jul. de 2009

Maybe they were particularly busy when I came in but the brake job took longer than expected. More significantly though, they missed the fact that a CV boot had torn and sprayed grease. Luckily for us we soon tried a local mechanic for an oil change to save time and he noticed and replaced the CV boot before the joint was damaged.

geekeurism

4 de jul. de 2008

I recently purchased a 2008 Volkswagen GTI MkV from Chris at Minuteman Volkswagen. This was one of the best experiences I've had purchasing a car.First, the dealership is a smaller family-owned business. This translates into a very friendly low-pressure atmosphere where individual attention is paid to each customer. For me location was an important factor. The dealership is location near where I work and is easily accessible. Another important factor was prior experience. My father purchased a Passat from Minuteman in 2004 and also had an excellent experience both sales and service-wise.I called and setup and appointment for a test drive with Chris for later the same day, after work. He had a GTI equipped the way we had discussed ready and waiting for me to test drive. I test drove a manual transmission GTI first and then the DSG (S-tronic) version of the same car. It was clear during both test drives that Chris was completely familiar with and enthusiastic about the Volkswagen brand and the specifics of the GTI. It's always important to feel that your salesperson is knowledgeable about the product and he definitely exceeded that criteria.After that initial test drive I had a few other cars on my list to try as well. I did so and then returned to Minuteman with my father so that he could see the GTI I was looking at. Chris wasn't available, but another salesperson who recognized me from before greeted us and offered his help. I asked about taking another test drive and, although this salesperson had a customer arriving within minutes, we worked out an unaccompanied test drive. I was able to experience the car again along with my father and went on a 15-20 minute test-drive on roads that I drive every day. This ended up being a key factor in my purchase.I returned to the dealership days later when I knew Chris would be in again. I had a trade-in and though there is always some angst involved in decided where to draw the line between getting the deal you want vs. getting the car you want, Chris and his management worked with me and came up with a deal that I felt was reasonable. I ended up buying the manual transmission GTI I had now test driven a few times.I was able to schedule delivery for after work and the car was prepped and ready for me when I arrived. It was clean, shiny, etc. Delivery was indoors in a special area they have to do so, which was a nice change of pace. Chris explained everything to me and made sure I was all set to take my new car home. He also checked in with me later to make sure things were going as expected. I had to return to the dealership for a new registration and inspection sticker a few days later due to some delays with my insurance company. I was recognized and greeted well by the sales, management, and service staff.I would highly recommend this dealership. I would also highly recommend Volkswagen and the GTI in particular.

Kevin0306

20 de nov. de 2007

My wife and I picked up our car after a routine service (oil Change and loose wire). When we went to leave ther was a loud grinding noise coming from the front end. Two different people from service insisted there was no noise that they could hear, even though my wife and I could hear it from across the parking lot. Ralph said he couldn't hear anything out of the ordinary and went back inside. I will not bring my car to Minuteman VW for service in the future and I will not buy a car from them again. I have bought 4 new Volkswagens in the past and I am no longer a diehard VW owner basically because of the consistent poor treatment from VW Service departments.