Private

19 de sep. de 2016

My wife and I stopped in to check their inventory. The first thing they did was "check us in" with a form that included all of our contact information. I mistakenly allowed them to have my info. Big Mistake. After leaving the lot, they called us 3 times in two days. Once at a quarter of eight in the evening! They also sent several e-mails. We responded by asking them to not contact us in the future, and to not respond to the e-mail. The very next day we received yet ANOTHER e-mail. Needless to say we blocked their address and phone number.

HvilleGeorge

16 de sep. de 2016

Bought a New Ford Taurus today. Daniel was my sales rep and pretty mush just did exactly what I asked of him. He was not pushy or "salesy" at all. Just informative. The dealership is brand new and super clean. Once we got a deal done my car was ready to go in less than an hr. The finance was organized, professional and got through the paper work quickly. Throughout the entire process I did feel pressured one bit. I ended up getting am amazing deal on the car, it was a new 2015 marked down about $8k and without me saying anything they gave it to me for $9k off. They gave my $2500 over the trade in value of my car to get this deal done. I bought my last car here and they said they like to take care of return buyers. I had a great experience my first time, so I came here again before going elsewhere. They made me feel like part of the family. I highly recommend Miracle Ford.

Irish78TN

10 de sep. de 2016

Daniel(sales) was very patient while I tried to decide between Escape, Edge, & Explorer. After narrowing down to the Edge, he was understanding while I tried to choose between the different trim levels and color options. The dealership gave fair value for my trade in and we negotiated an acceptable deal on a 2016 Ford Edge. Adam(finance) made completing car loan paperwork a breeze to get me out the door and in my new vehicle.

Chuck

5 de sep. de 2016

Bill Parker made our purchase of this truck easy. He put my wife and I at ease while going through the process by explaining the truck's features, gathering our credit information and answering all questions I asked. Bill was very professional in his approach as a salesman, did not try to pressure me in to the buy, but worked with us to get the best possible deal. I would recommend prospective vehicle buyers to check out Mr. Parker to make their purchase. Bill is easily approachable and friendly.

Brarriola

31 de ago. de 2016

Daniel Custodio made the purchase as easy as possible. I was able to get all the information I needed off the internet. I used the true car website to get my no haggle price then was able to complete all of the finance application online. When I arrived the vehicle was brought around to me for inspection. Then I was able to take the vehicle for a test drive. When we got back to the dealership the finance paperwork was completed when an hour. Once again easiest vehicle purchase.

rrader

28 de ago. de 2016

This was by far the best car buying experience I have ever had. My salesman, Dennis Lauderdale Jr. was great. No pressure to buy, very honest, and allowed me to control the process. Definatly will use them again when trading our F250 for our next one.

Oke Brittany

25 de ago. de 2016

this is our fourth vehicle from here, always been very satisfied! just turned 18, bought my first vehicle, awesome service. my dad trusts them & it's just excellent overall.

Ema12

23 de ago. de 2016

Charlie was very accommodating when I bought the truck, but he also checked back after the sale and even got some items out of the old trade-in I had forgotten. Thanks Charlie.

TimMary007

22 de ago. de 2016

Next to buying a home, buying a new vehicle is one of the most stressful purchases a family makes. Thank you to the entire Miracle Ford team for making our purchase totally stress-free! We own a business, and this is our 2nd Miracle Ford new vehicle purchase in 12 months, so you better know we love and trust these people! Their chief objective is to determine your needs and wants, research until they find EXACTLY what you want, and then deliver it to you in the most professional, convenient, and customer-friendly way possible. We can't recommend them highly enough.

Lisa0312

20 de ago. de 2016

Clean, friendly, knowledgable, fair deal, no double talk. Good buying experience. Sales associate as knowledgable about vehicle. Financing was handled in timely manner and no hidden cost.

Ema12

19 de ago. de 2016

Charlie goes the extra mile to be helpful and get the customer what he/she is looking for.Charlie has a friendly demeanor.Thanks Charlie.

Chuck

16 de ago. de 2016

We started shopping via the Internet, and were immediately inundated with emails from many dealers.After sorting through them, it became apparent that Charlie Piper really put in the extra effort to finding a Super Duty that would fit our needs. Although Miracle Ford was almost two hours away we decided to visit the dealership. We were impressed by the entire staff and left with a new truck that day. We feel like we got a great deal on our truck, a fair price for our trade-in, and it didn't take all day.Really impressed, If we ever need a new truck we will be heading back to Miracle Ford.

Melvin Jones

12 de ago. de 2016

The service visit was two fold, warranty and regular maintenance. The work was completed to my satisfaction, and it was completed in a most timely manner. The facility is comfortable and the staff engaging and knowledgeable. The Service Writer was someone I had worked with before, and once again, he and all staff were great to work with. Cindy in the Cashier's Office was nice and courteous. Bryan Hopper, who sold me my car and is now in management, saw me and came to Service to speak to me. He asked me about my wife, which was very nice, and much appreciated! Overall, good experience.

Zachary

11 de ago. de 2016

Our experience at Miracle Ford was a very pleasant one. John Parker cared very much about us getting a car that worked for us. He was very honest about any problems the car may have had, and he never pushed us into buying something. His brother, Bill Parker, took care of a lot of the behind the scenes details that needed to be processed for our purchase, and he was very helpful as well. We felt very comfortable around Bill and John as they were very trustworthy, which is rare at most car dealerships. We will remember this the next time we need a vehicle.

Rick & Shelly

6 de ago. de 2016

Pleasure to deal with Bryan Hopper Internet Sales Mgr., personalized attention, easy to deal with, no fuss over making us a second key, Thanks Bryan, great overall experience.

bpolston

29 de jul. de 2016

My husband and I had great experience at Miracle Ford. John Parker was our salesman. He was great! He did not push us at all. He also done all he could to help us out on our trade-in. I recommend if you are in the need for a new car or truck go see John.

Becky Davis

29 de jul. de 2016

They went above & beyond to help me get financing. Daniel Custodio was the most helpful salesperson I have ever dealt with. I will recommend them to my friends looking for a new vehicle.

Kwright01

25 de jul. de 2016

Everyone was very nice and willing to help from sales, finance, and service. My salesman John Parker exceeded all my expectations in buying a new truck. Knowledgeable of the product, No pressure, easy and speedy transaction, and super nice guy! John followed up many times after the sale. I would recommend Miracle Ford and ask for John, thank you!!!

ccirignano

24 de jul. de 2016

Thank you Mike. We both agree that this was the best car purchase experience we have ever had. I know you have not been in the business long but you a great asset to Miracle Ford.

Jobecw

22 de jul. de 2016

I worked with Bill Parker. He was great! No pressure, got me everything I needed based on what could afford. It was a pleasant, stress-free experience.

Eva E Green

21 de jul. de 2016

Thank you Daniel Custodio for making my 2017 Escape purchase today so easy and painless. Thank you for taking the time to explain the functions of my new car to me. I will definitely send my friends and family to you for their next car purchase.Thank you Jim Morgan for all you help and assistance too.

Anya08

21 de jul. de 2016

Bill Parker and John Parker are always there for us when we need exceptional sales help. Kind and professional gentlemen! I highly recommend Miracle Ford and Bill Parker as well as John Parker!

Jack

20 de jul. de 2016

John Parker my sales person and his brother Bill were extremely helpful and attentive. They did everything they promised and in a timely manor. After a week I noticed that their were four small, hail like, dents in the hood of my truck. I took it back and Kris took care of it with no problem.

Backin99

20 de jul. de 2016

I gave miracle ford a excellent rateing for the service and for our salesman Bill Parker.I would recomaend Miracle ford to anyone Ps Love the new building

Ceci

19 de jul. de 2016

The entire car buying process was easy and most important of all pressure free.My sales agent, Bill Parker was courteous and patient, showing me cars within my budget. Financing options were the "miracle " I needed, and they delivered.

Redfirebird

14 de jul. de 2016

The dealership is first class from top to bottom. Everyone I encountered was friendly and professional. Daniel was very responsive, knowledgeable, and a pleasure to deal with! He was very patient and listened to my wants for my new vehicle. He found exactly what I was looking for. Thanks for a fantastic experience.

Brian Brown

7 de jul. de 2016

The entire staff was tremendously helpful and knowledgeable. Michael James went far above the expected. He was very aware of features of all variety within my car. Some of the things he informed me of, I wouldn't yet know; had he not been so thoroughly prepared. I bought this car now about two weeks ago. Its performance is flawless, and I do not have a single complaint to offer. Kris Somaru worked for some hours to make it happen for me. Even though I was lacking in some pertinent documents, he still worked hard to get a deal done. I couldn't be more grateful for the genuine courtesy, determination and class my entire process was accompanied by. I left with a beautiful car that was not within the means of my credit, or cash-in-hand. I always loathe being sold a product. In this case, the entire experience was truly exceptional. Thank you, Miracle Ford.

Hurt2008

5 de jul. de 2016

Great people took our trade in and helpped us get in a newer truck, worked with what we gave them our price range and got us approved sales was not pushy for a brand new truck.

msandler

2 de jul. de 2016

This was, without a doubt, the most positive experience I've ever had buying a vehicle. The salesman, John Parker, was very knowledgeable and took a personal interest in getting me into the exact vehicle I needed and wanted (in this case, a Ford F-150) ...John answered all of my questions, explaining the features of the truck in a way that made it very easy for me to understand (I'm from an era where computers and digital gadgets weren't integrated into every aspect of cars and trucks). I never felt pressured to buy anything I didn't want, need, or ask for ...Once I made the decision to buy the F-150, John found me rebates, special offers, and price breaks that he could have easily withheld from me and I would have been none the wiser. And one top of it all, the dealership gave me a very generous trade-in value for my car ...All in all, a very positive experience. I would highly recommend this dealership to anyone interested in buying their next vehicle. And don't forget to ask for John Parker!

clammers

26 de jun. de 2016

Outstanding service, professional, and extremely reasonable. Best Ford Dealership in Middle TN. Daniel Custodio and Jim Morgan went above and beyond to make a dream truck a reality.

Jbird7373

24 de jun. de 2016

The dealership was great and Daniel was super friendly and extremely knowledgeable about the vehicle. I also did have to wait very long for my vehicle

Jane81

21 de jun. de 2016

They had a big selection of vehicles to choose from. I was looking for a vehicle to accommodate my health issues and found a Ford Escape. Everyone was so friendly. They made us feel right at home.

sbickel

21 de jun. de 2016

Helped secure a deal with outside thinking of the box. Ended up with a deal I never thought possible

Walker37

17 de jun. de 2016

We are the proud owners of a quality used vehicle from Miracle Ford. Thanks for a great, hassle free car buying experience, Mr. John James. We were so impressed and we will likely return to purchase another vehicle for our son. Thanks again, Bill & Tammy Walker

Joy Stryzek

17 de jun. de 2016

We were treated with respect and honor by both Daniel and Bryan. They we friendly, knowledgeable ,patient and listened to our needs.Outstanding honest men.

Rquig76

15 de jun. de 2016

Michael James was my sales person. He never pressured me, rushed me, or changed his stance to say what I wanted to hear. I truly appreciated the excellent service! Kris in finance worked really hard to keep my payment as I had requested, I'm quite certain it wasn't easy but he kept his word. I really couldn't have asked for a better car buying experience!! I had visited many dealerships prior to Miracle Ford and had had just a many terrible experiences. Thank you to them all!!

Jas123

14 de jun. de 2016

It was a great experience. Dennis was amazing, and he did not pressure is to buy right away. He took his time to explain things to us and allow me to ask questions. The finance department was great. He also took the time to explain everything. This was a positive experience.

Diane Andrews

14 de jun. de 2016

We just bought a new Ford F250 from Miracle Ford in TN. Our sales pro was Daniel Custodio. Daniel was so good to us! He was not only professional, but he made the entire experience easy, fast and enjoyable. We love our new truck and we love Daniel and Miracle Ford!! Thanks to Daniel, Jim Morgan and Judy for exceptional customer service!

Courtney McGee

12 de jun. de 2016

I recently purchased a 2016 Expedition from Dennis Lauderdale, Jr. He could not have been nicer to work with and the experience was the fastest and easiest car buying experience I've ever had. I knew what I wanted and he listened to me and didn't try to sell me something else. He never made me feel like he wasn't the one I was dealing with whereas other dealers have always made me feel that I need to talk to "Oz" behind the curtain, not this time! I will recommend anyone who is looking for a new car to Dennis.

Deborah Plante

12 de jun. de 2016

I come from New York, so I was use to high pressure sales people. Miracle Ford was the complete opposite experience. They greeted me warmly and with genuine smiles. I was asked what I was looking for and at time I was undecided. I was able test drive three different models which helped me with my final decision. They listened to my concerns and guided me through my purchase. Every member of the team introduced themselves to me, the the general manager to the showroom receptionist, the staff is great. Special thanks to my salesman John James...he was wonderful. Thanks again for making this major purchase a great experience. Customer for life.

Justin S.

11 de jun. de 2016

Daniel Custodio, and the Miracle Ford team, did a great job of finding the exact car I wanted. They respected my desire to purchase exactly what I requested and did not pressure me to add additional features. The entire process was very timely and pain-free.

Jennymanydots3

9 de jun. de 2016

Bought a used car from Miracle Ford. Salesman Mike Dodson was helpful and pleasant. I know it is buyer beware, but this is a Class A dealership (new and Used cars), so I felt pretty confident that vehicle would be reasonably decent as would paperwork transactions. Found out later that vehicle price included $1200 for a warranty, and when I questioned why I had to purchase a warranty rather than paying the lesser price for the vehicle without the warranty the finance manager said the "bank required it." News to me that you can be forced to purchase a warranty by a bank. Also, car was delivered with 2 bad tires (not bald, faulty), shredded windshield wipers, oil change not noted, and a front bumper clip missing so the lower front bumper was loose from vehicle. First week of ownership=$550 in out of pocket repairs. Like I said buyer beware. Also, Carfax did not report the front end damage repaired from a previous collision. Well as Carfax says, they only report what people tell them.

Roger

9 de jun. de 2016

Always friendly, helpful and accommodating to my needs to get me taken care of. These folks have been taking care of my service and parts needs for nearly two decades.

Kevin 37122

7 de jun. de 2016

Miracle's inventory of new Escapes far exceeded other dealers in the area. Our salesman, John James, spent most of the day helping my daughter and I find two Escapes that matched our needs perfectly. He listened to what we were looking for, and took time to walk around the lot with us to find the best vehicles for us. During the test drive, he pointed out several features of the cars to get us comfortable with the newest technology. He was very open to questions, and quite knowledgeable about the features. The Finance Manager, Jim Morgan, was very helpful in explaining financing options and getting both of us the best financing packages. Everyone in the dealership went the extra mile to make us feel welcome. In 40 years of buying cars, this was by far the most enjoyable car-buying experience of my life. I will send all my friends to John James at Miracle Ford!

busy lady

6 de jun. de 2016

We went in to look at a used Edge that I found on the internet site for Miracle Ford. I was contacted and set up a time to look at the vehicle with my husband. Daniel Custodio was awesome. Never pushy always very professional. We test drove three vehicles that day and felt so comfortable about how we were not bullied or strong armed into buying a vehicle there. We felt so comfortable through the whole process. Kris Somaru was also involved in the sale. He made us feel so comfortable there and never pushy. He would tell us talk your time this is a big decision. You don't hear that from a salesman. Daniel also would tell us if a car had issues. He actually drove one with us so that he could tell us if it had issues. We were so comfortable through the whole process even through the finance part. They listened to what we had to say, how much we wanted to pay for payment and did everything they could to keep that purchase in our price range. Best group of people there ever! I highly recommend Daniel and hope that if anyone is looking for a new/used car they go see Daniel Custodio he is so helpful and really a down to earth guy. Not pushy at all. Thanks Daniel and Kris for making this a great experience for us.

C

5 de jun. de 2016

Bryan Hopper and Daniel Custodio could've been more helpful, when it came to purchasing a car. Bryan factored in what I wanted and outstandingly delivered, where other dealers failed. The easiest sale I've ever been involved with over the phone. Daniel finished up my deal and was knowledgeable about the car. He told me everything I needed to know and even help me set up some of the features. The both of them made my buying experience excellent. Would recommend, refer, and encourage any buyer to take part in letting these two put you in the car you want at a price that works for you.

Shelly Head

27 de may. de 2016

Charlie was great to work with, he was not pushy at all. He listened to what I was looking for in a vehicle and found that in my price range.

welpm

26 de may. de 2016

made you to feal like your were home. All the staff were frindley and seemd to try and help you any way they could dealer ship was nice and comfterbal

Stan2010

21 de may. de 2016

Very helpful, Very Knowledgeable, Wayne Hill waited on me in the service department, and owner Jim Galvin Jr said hello to me and said Thank You for the business! Quick and Quality Service,This company service is The BEST!!! 5 Stars!!!Stan HarrisonMt. Juliet, Tennessee

arthur perdue

20 de may. de 2016

Have to rave about the super job Mike Dobson did in getting thru the process. He did not pressure and LISTENED to our concerns and questions about the car we were interested in but leary of all the new technology . When he didnt know the answer he went and found out rather than guessing or "winging"it. BRAVO MIKE !!!

rachelnshawn

19 de may. de 2016

Of all the dealerships we went to Wednesday, Dennis was the friendliest, no pressure, most helpful salesman we came across. His approach won us over!

mcd3407

19 de may. de 2016

I searched online for the vehicle I was interested in and Daniel followed up quickly with two that fit my criteria. When I went on the test drive, he actually pointed out a few things that needed to be corrected if I were interested in the vehicle instead of sitting quietly by and letting me find out on my own after the sale. He was very professional, not pushy, and only wanted to make sure I was completely satisfied with the vehicle I was purchasing before I drove it off the lot. He continued to follow up with me in the days after my purchase to inform me of when the minor repairs would take place and even made sure they could come to my location versus driving all the way back to Gallatin from Murfreesboro. I would highly recomned Daniel and this dealership if your looking for someone to treat you fairly and not push you into a vehicle you do not need!

BeckieJB

16 de may. de 2016

I initiated my contact with Miracle Ford online. Within minutes, Daniel Custodio contact me via phone. He located the specific vehicle I was looking for. He was extremely knowledgable regarding the features and options. I had a quote that same day. Miracle Ford was also willing to negotiate with me to the best of their ability. Dan introduced me to Sales Manager, Jim Odell, who was also very cordial and listened to my concerns. Everyone seemed to get along well, from management to receptionist. I bought my first Ford from Dan, and highly recommend him.

blessedguy

15 de may. de 2016

I have been having my Mustang (bought at a different dealership) serviced here for the past few years and was ALWAYS pleased with the overall level of service. So much so, that I was looking forward to purchasing my next car (but first from Miracle Ford) as well. After narrowing my choice from their website, my wife and I stopped by the dealership to check out the 2014 Lincoln MXZ we were interested in. We were promptly greeted by Michael James, newly hired- but an obvious great asset to the dealership, with his natural and friendly manner. After our test drive, we set an appointment to meet again to discuss a possible deal. The next day visit, Mike made us feel very welcome, never pushy and we decide to talk about a possible purchase. We soon met with Kris Somaru and Jim O'Dell who coordinated our financing and overall deal. We have never had a more pleasurable experience in purchasing a car! These folks set the standard for excellence that other dealerships should model. I would certainly purchase from them again. HIGHLY recommended!

Flex

10 de may. de 2016

I had been looking at Ford Flexes for about 2/3 months. I found the Flex of my dreams at Miracle Ford in Gallatin! I called to check on it. Jamie Bailiff answered the phone and told me about the Flex. So the very next day I went to test-drive the Flex and meet Jamie for the first time. I have test-drove about 4 different Flexes mostly because some of the sales men were too pushy or didnt really care about what I was looking for, not Jamie and I felt like we have been old friends. He helped me crunch numbers for 3 hours. Yet I still could not leave with my Flex. He told me when I left that he would text me every day to let me know it was still there. I had found the Flex of my dreams and I was just waiting on the insurance company. He did what he said, he texted and even called on his day off, just to let me know no one bought my Flex. This was a piece of mind for me! On 05/04/2016 I walked in and got my Flex!!! Jamie Bailiff is truly the Friendly Ford Man!!

TDL

10 de may. de 2016

I was only there to get my brake light checked on my 2013 F150 stx but Muchael offered me a deal on my new 2016 F150 4x4 that I couldn't pass up.

nannie26

7 de may. de 2016

These folks make you feel like you are among caring, concerned friends. They go out of their way to see that you get what you want at the best price. Being widowed, I felt confident I was getting what I wanted and needed at the very best price. They made sure I got the features best suited to my needs. I would never go to any other dealership.

mmmmm123

7 de may. de 2016

The service manager has done a good job helping me deal with my crappy Ford Focus. The other employees also did a good job and were very pleasant.

dbab123

29 de abr. de 2016

Dennis is a great salesperson. He is not pushy, he tries to help you find what you are looking for and goes above and beyond to help you. I would highly recommend him to anyone looking to buy a car. Everyone there was very friendly.

jdracer

18 de abr. de 2016

I recently bought a Ford Fusion from Miracle Ford. I dealt with the "twins", Bill and John Parker. All I can say is WOW! I have never dealt with a nicer group of people and I have always been a Honda person. I would recommend this dealer and sales people to anyone looking for a new or used car. Can't go wrong with Miracle Ford!

cghackett

18 de abr. de 2016

This is our third vehicle we have purchased from Bill Parker. He is wonderful to deal with and doesn't pressure us. He is also the only person who has ever called us to check on us after purchasing a vehicle whether it be 3 months, 6 months, or a couple of years. He's not just calling to see how we are liking our vehicle either. He calls just to say hello. I feel that Bill gets us the best deal we can get, and he works hard for you. He truly appreciates your business. I enjoy the Miracle Ford buying experience and highly recommend this dealership to anyone.

Raileyc05

15 de abr. de 2016

Ron did a great job in helping me find the perfect car for me. I came in looking for a completely different car than I had gotten.

tjames

12 de abr. de 2016

I have got to admit this was one of the best vehicle purchases that I have ever experienced. Charlie did not push anything on me but was extremely helpful. I never felt like I was dealing with a salesman and I think that's what I liked the most.

Kinley

5 de abr. de 2016

I brought my mother in on 4-2-16 to look at a vehicle. John welcomed us to Miracle but he was busy assisting another customer so we ended up with Bill. Both of these guys are very pleasant to deal with. Bill went out of his way to help my mother with any questions she had. He was not pushy at all. She is pleased with the purchase of the 2013 Ford F150 4x4. Thank you Bill for helping my mother!!

carguy1986

30 de mar. de 2016

We were going to look for a used car when we arrived we waited and walked around for 15 minutes with the sales people inside just watching us. One sales man who was helping another customer waved and seamed nice. Because we did not have money that day the salesman did not care to show us any vehicle he just stood in the lot and pointed at cars. gave us a card and walked away

Tim & Robin

15 de mar. de 2016

In the past 30 years, we have purchased many brands of cars from a variety of dealers throughout the U.S. and Europe. This is by far the best experience we have ever had purchasing a vehicle. We felt that the dealership staff truly had our best interest in mind, from helping us pick out just the right vehicle, through trading in our current car, to finishing with excellent financing and warranty options. It seemed very important to them that we have a really positive experience. For the first time ever, we left the lot extremely happy with a vehicle AND the purchase process. We will definitely purchase from this dealership again and will recommend them to our friends and family.

Bowlburner

8 de mar. de 2016

I highly recommend this dealership to anyone looking for a new car. Our salesmen Bill Parker was also super easy to deal with. Great guy and not pushy at all.

EddieP50

4 de mar. de 2016

In 2012 I bought I bought a used 2011 Escape and my salesman was John Parker. He was very helpful and knowledgeable on all the features and functions of the vehicle. Today I went shopping for a new vehicle. I looked at several vehicles and test drove a few. I ended up purchasing a new Ford Escape Titanium 4WD. John was very helpful and he gave me the same level of service that he gave me in 2012. I was very pleased with the process and would recommend him.

taz123

27 de feb. de 2016

We highly recommend Miracle Ford. Great customer services. Our salesman Jamie was wonderful to work with. He truly made our car buying experience smooth and great.

AECA2310

27 de feb. de 2016

Miracle Ford was helpful to my husband and I when we were in a tough situation. Jim Galvin, the owner, really got involved and spoke to us personally, which meant a lot.

AOCS, US Navy (ret)

27 de feb. de 2016

I had forgotten what a small town, family owned dealership could offer. My Sales Professional Bill Parker literally stopped at nothing in meeting my needs. We felt very comfortable with him from the word go! Not to be forgotten, Kris Somaru our Sales Manager genuinely expressed his elation that we were able to reach the deal I wanted. It was a fast, effective, and highly CUSTOMER DRIVEN experience! Miracle Ford has earned customers for life!!

escape guy

19 de ene. de 2016

John Parker gave me the car buying experience ever. John was more like a friend, always courteous and knowledgeable , never pushy. John was great at explaining all of the features on my Escape and how to use them. I highly recommend John Parker to anyone looking to buy a car from any Dealership.T Dennis

lee/lisa

12 de ene. de 2016

to whom it may concern one day me and my wife drove into miracle ford in gallatin tn where we encounter a lot of good things.1 meet a fella had no clue about what we was about to encounter or gain.2 meet a very nice not only sells man but a person that presented himself very well.then we got carried around the lot to only find the car we had in mind but during our fist visit became to listen to Jamie talk to us about this mustang but and what the details was so much we not only went end and looked at a car we bought our 1st 2014 mustang with only 4000 miles on it and got a deal of the end of the year. WHAT A WAY TO END A YEAR BY THE WAY.......LOLoh it only gets better we had to take the mustang back to have the windows titnted which by the way was encluded which was fine but folks you wont belive what happened when we went to drop off the mustang gt convertiable...mr Jamie bailiff said hey I got something you must see got a sec lets go around the building.......As we was going to get ready to go around the building to the back he started explaining what he had.....SET DOWN FOLKS ITS ABOUT TO GET GOOD...... not only lee and lisa is it a mustang it is a mustang cobra gt500 svt I was thinking hmmmmas we turned the corner and we could see it my wife lighty said uhoh he stated something wrong she said that's his favorite color and it was blue with white stripes he said want to drive it we said sure as we drove it omg feeling was awesome we went back to the lot and folks we not only bought 1 mustang GT CONVERTIABLE 2014 we also bought us a mustang Shelby gt500 SVT....with 30,000 on the dash so not let me finish off MR bailiff here not only did we meet a salesman we have encountered a great human being that we are very proud to call friend texted us out of the blue sent us CHRISTMAS card sent us happy NEWYEAR those little things goes along ways..............................now as for the dealership those folks when we walk in now not only does each and everyone come shake our hand tells us hello takes time out of there activitys to do so makes for a very good feeling that not only did we buy cars from there we have encounter so many new friends even remember us by first names.............(so to all the stall at miracle ford thank you from us both you guys are awesome)

Denton

22 de dic. de 2015

John parker is an outstanding sales man. Great to work with.I would definitely recommend this person. He has a twin brother so just ask for the twins when u go there.

Sara

12 de dic. de 2015

Service manager, Wayne, took time to explain my service work to be done. Wayne also took time to answer questions about possible future repairs I might need. Jim Odell took time to say hello. me. Very friendly staff and beautiful new Miracle Ford facility. My recent visit to Miracle Ford was a very pleasant experience.

sballmom

27 de nov. de 2015

Mr. Earl Brown worked with us to get exactly what we wanted at a payment we were comfortable with. Mr. Brown was great! He was a joy to work with!

Jason Lea

17 de sep. de 2015

In a nutshell I was in the market and decided while killing time to stop at Miracle Ford and ask about a new Fusion they had on the front line. It had a great color / package combination and the price was right. John Parker was the first one to speak to me and he was the one i trusted to guide me through the process of buying my next vehicle. Never once did I not feel like family. Respect honesty and caring through the show the test drive and running the numbers. Needless to say we sat down and made it work for the best outcome for everyone. John Parker stayed right with me all the way through since this was the first one i had bought on my own. Seamless and smooth with all of my questions answered with compassion caring and honesty. Once the majority of the deal was done Bill Parker along with several others went out of there way to help clean out my trade while i was in the finance office. They all stayed late to ensure i was taken great care of. Once the ink hit the paper it was over. That quick and that easy. No hassel. I think the finance managers name was Jim. I could go on the same about his customer service as well as he treated me great. Once i left the dealer with my new car and an appt for a free detail set i was happy. Came in this morning and not only left with a hat and a detail / enviromental package installed i also had a thorough understanding of how everything worked in the new car. Phone was synced codes were set and the car looked amazing. Not to leave of course without several congrats had shakes and compliments on how well the new car looks. Wow. I am happy to put five stars on Miracle Ford. The Parker Brothers and Jim Morgan. Thank you for your time and help through this life event. I also want to mention the detail guy did a great job on my car and is to be commended as well. Sorry i didnt catch his name. Everyone i made contact with was top shelf across the board.

dale.penn.142

1 de sep. de 2015

I met Mickey Avaritt in Sept 2014 while looking to trade trucks. I had a set amount I wanted to spend, so I ended up buying another brand's "smaller" truck, as I just didn't want to spend the additional $5K. Ten months later, I called Mickey and he began working to find me a "full size" truck with the accessories that I wanted for "near" the price I wanted to pay. I spoke with about 8 other dealerships and only two sales guys bothered to follow up. Mickey was one of them. I ended up trading my "smaller" truck and getting an F150 from Mickey at Miracle the last week of August, and I WISH I'd gotten this vehicle last year instead of the "smaller" truck to save a few dollars. Mickey was persistent in that he kept telling me "Don't buy from anyone else until you at least give me one more chance" and he grabbed this F150 coming off the delivery truck and called me to come see it. On one visit, Mickey was attending to his wife in the hospital and Charlie Piper worked with me and my wife for a couple test drives. We finalized our "deal" with Derrick Baker and Jim Morgan took care of the "money paperwork". Before we left, we met Jim Galvin, the owner. Very friendly and several times in our conversation he thanked us for our business. Overall, my wife and I had a great experience and we're looking forward to MANY MANY years of enjoyment with our new F150 from Mickey at Miracle.

SamSutt1016

17 de ago. de 2015

My fiance and I traded in his truck and got a Ford Edge. We are very happy with our experience at Miracle Ford. John Parker was extremely helpful and patient with us while we looked at and test drove multiple cars. We will definitely be using Miracle Ford and John Parker for our next car purchase!

RosieH

4 de ago. de 2015

Purchased Ford Escape Titanium today from John Parker. He became my middleman in the dealing, and I felt was on "my side," of the deal. Thanks to John, his manager, and the closing gentleman for taking care of me in the most expert way. I look forward to having a great experience with the service department in the future.

Marine GunnyMc

24 de jul. de 2015

My current vehicle is a 2014 Fusion, the third vehicle that I have purchased from Miracle. They must be doing something right, for I am a very picky individual. I have had noting but a good relationship with the staff at Miracle, from the beginning, which was a 2010 Focus. I have found that everyone is more than helpful, but Mr. Earl Brown is one of the exceptional sales people that I have dealt with for all three purchases.Parts, Finance, Sales, the office ladies have always been courteous and friendly.

fordwomen1

18 de jun. de 2015

My husband and I couldn't have had a worse experience. The only good thing that came from trying to buy from Miracle Ford is learning that there are better dealerships to buy your new car from. We love our new escape se . And it has a life time power train guarantee. Try getting that at Miracle Ford. We purchased our new Escape se from the Ford - Lincoln of Franklin Tn. And it was cheaper than the so called certified used car there trying to sell us. We have never had a better car buying experience. Ford -Lincoln of Franklin Tn. might be a little farther to drive but the savings and experience were well worth the drive. The life time guarantee is unbelievable. Thank you Miracle Ford for the terrible time at your store. We would have never found Ford -Lincoln of Franklin if it wasn't for our time at Miracle.

DBoyer

26 de may. de 2015

My wife and I would really like to thank Bill Parker and the rest of the Miracle Ford Team for getting us into our new 2015 Fusion Platinum vehicle. We really appreciated their time and patience in answering our questions, allowing us to test drive a few cars in their lot, and getting us into the right vehicle for the best price. Financing was a breeze, and we had everything set for our new vehicle within less than 24 hours. Bill was great throughout the process, and really did a tremendous job in ensuring our happiness.Thank you again, Bill Parker and Miracle Ford!D. Boyer

Maddie

25 de may. de 2015

I want to Thank Cole Nabor for a great experience while purchasing my Ford Escape! He has made it easy and pain free! He was never pushy, but very nice and understanding! I would come back!

Spartan615

12 de may. de 2015

Called in and spoke to someone over the phone about a issue listed as a RECALL on my vehicle health report. The item advised me to bring my car to the dealership to have my car checked out.The phone call was unpleasant, the lady, Tonya or something I could barely understand over background noise. Dismissively told me to bring it in first thing Monday morning as they were too busy to handle it at the moment. I dropped the car off and waited. I called in and spoke to TJ who very condescendingly told me I was wrong about it being a recall(even though i'd already been through it once), the website was wrong, and that they would not repair my vehicle until the part broke.I have never been treated so patronizingly or rudely by any other dealership (Bates In Lebanon which has always been nice to me, and Two rivers were my usual choices) I will not be doing business with this dealership unless unavoidably forced to. I was extremely disappointed with the terrible attitude of the service department. Go to Madison or Lebanon instead.

ShannonRBS

25 de abr. de 2015

I had a wonderful experience and the Sales Professional (John Parker) was very helpful and courteous. I could not ask for a better experience buying a new vehicle.

jett trent

3 de abr. de 2015

Great dealership, people and prices. Go see Cole Nabors and Derrick Baker they will treat you right. Could not have asked for a better buying experience. Fast friendly dealership. I live 3 hours away and would drive back again to deal with them. Thanks again

John Hicks

17 de mar. de 2015

My long-distance used vehicle buying experience with Miracle Ford was the easiest yet! Bryan and Linda, you are SUPER! Everything they did was positive and truthful. I would HIGHLY recommend Miracle!

Gary Wilson

28 de ene. de 2015

I am a customer of Miracle Ford and have bought cars on 2 or more occasions from the Parker brothers, John and Bill. They have always been very nice and helpful. I have also sent several of my friends and relatives to them. They were taken care of in a very professional manner. Whether the deal was closed or not John and Bill did the best they could. I highly recommend them to anyone looking to buy a vehicle.

Kstroube

26 de ene. de 2015

Went to Miracle Ford and was looking at buying a new truck. Bill Parker was my salesman and he has been the best one I have dealt with in all the dealerships I have been too hands down. He didn't try to push anything on me and knew what I was looking for before I did. He knew what kind of truck I would like just based on getting to know some things I liked. I wont be going to see anyone else for a new truck besides Bill Parker.

dbescape

31 de ago. de 2014

I especially enjoyed the advantage of shopping online and the no pressure sales. I have already recommended Miracle Ford to several of my friends. Sales found me a car that fit my budget in a short amount of time before I even got to the lot.

dwzeri

30 de ago. de 2014

I never liked shopping for a new vehicle but Miracle Ford and mainly my sales rep John Parker changed my attitude. Dealing with John was a pleasure. I told him what I wanted and he took care of it. It is nice to leave a dealership with a new vehicle feeling good. Thank you John.

Chuck and Kim

30 de ago. de 2014

My husband and I bought a 2012 Explorer a couple of years ago then decided to get in to a real truck. We loved the F150 Platinum and told Bill Parker what we wanted to do and he made it happen. That was a Tuesday and we went and drove off with our new truck on Thursday...Bill took care of everything and all we had to do was show up, sign and drive. Thanks again, Bill! You made us feel like we are valued customers and we appreciate you.

kelliehicks

8 de jun. de 2014

I've been looking around Gallatin, Tn. For a good used car. I've been to all the new/used dealers in Gallatin and I have to say that my experience at Miracle Ford was the best . All the sales staff are as nice as they could be. I would truely recommend this dealer ship to anyone looking for a used or new car. But there used car deal is pretty good a 100,000 mile power train warranty on the certified used one's, and that's pretty good.

wfjenk

18 de ene. de 2014

The quality of work in the service center was adequate, but the attitude, demeanor, lack of customer care from the girl at the service counter is poor at best. We are new to this area and have taken our 2013 ford explorer and 2005 ford F150 super cab in for service and warranty work and she always has this very unfriendly attitude. An attitude that you would not except to get or see from a person whose main job function is interacting with customer. And, the service manager is just as bad. On one visit we stood at the service counter waiting for the girl to stop entering data into her computer. The service manager walked out answered the phone, told her it was for her, then turn and walked back to his office. Did not even ask if he could help us. Waited over 8 minutes before the service girl even asked if she could help us. Not sure who is in charge, but Miracle Ford needs a change in this department.

Sumner's Finest

5 de ene. de 2014

Great environment! I shop multiple dealers anytime I buy a vehicle, Miracle Ford has one of the most relaxed and friendly environment around. Other Dealers I have been to are very concerned with getting what you said in writing and using the box technique to make a sale. Miracle ford encourages you to shop their lot, and find what you WANT before any negotiations. Salesman even offered to dealer trade with any Ford within 100 miles. Bottom Line, Great People, Great Environment, Easy to deal with, and concerned for the customer. I've bought and maintained a couple of vehicles from Miracle Ford, and they are always my first stop.

Smoupie

29 de abr. de 2013

All employees are very friendly and inviting, flexible with prices and easy to work with, Extremely nice and accommodating of all my wants and needs!

jlwcollege

25 de abr. de 2013

I contacted this dealership through their website. I got a response right away. They continued to respond to all of my questions. We were able to make a deal and I drove the car home the next day. The staff was very friendly and made you feel very comfortable. I have no complaints about this experience. The car is wonderful and I am so happy with my purchase!

Gadgetguy

16 de abr. de 2013

I wanted to say thanks for the amazing experience and customer service the dealership has given me in purchasing my new Fusion Hybrid. The car is simply amazing as well!I greatly appreciate the commitment to satisfaction and will definitely tell my story as I believe people who are satisfied should share as much as people who are not and I am definitely satisfied!

wuerfel1

12 de abr. de 2013

We came here after a few visits with other dealerships. We loved the friendly service and honesty. We felt completely satisfied with how they were able to work with us on our trade in, and they even did more research in order to meet our price range fairly. Mike made sure to treat us as if we were one of his own. He made sure we were happy, never taken advantage of! He made sure to see us off as we pulled out of the dealership. I would recommend this dealership to anyone looking to trade in or other car buying experience!

bombflow3r

11 de dic. de 2012

After getting ripped off by another body shop, and refusing to pay them a dime more, I brought my car to Miracle Ford and they fixed me right up for a FAIR price! I left this dealership feeling safe and secure with the service they provided, and would recommend that anyone else do the same! Come to Miracle and they'll fix you up the first time around!

Mike S.

30 de nov. de 2012

I like the fact that Miracle Ford's owner lives in Sumner County and supports the local community. They know their customers by name. Owner is in the store every day,

amandafrederick56

28 de nov. de 2012

We were looking for me a car and I found one I loved and I got it they went out of their way to help and were very nice and I was very impressed they Are wonderful. We are very happy. Thanks

Halg54

28 de nov. de 2012

Easy and hassle free. No pressure. These folks are great. I have already recommended Miracle Ford to my son who will be buying a pick up before long.

JR Weaver

19 de sep. de 2012

Had a great experience at Miracle Ford during purchase of a F-150. Listened to what was desired, had knowledgeable answers at the ready to consider quickly...pricing and available rebates cliched the deal in a very short time. Thanks

GI and Wife

15 de sep. de 2012

This was the most pleasurable buying experience ever! Because we live in Clarksville, TN, our initial communications were through email. David, who handles Internet sales was fabulous to work with, providing fast and thorough responses. We were able to do most everything via phone or email so that our trip to the dealership was short and sweet- a plus with an active 19-month old. We would recommend anyone fromClarksville make the drive! A+!

fjiel

9 de sep. de 2012

Good experience. David was very helpful. I purchased a new car.

Ron's Babe

24 de ago. de 2012

My husband and I have bought many cars from this dealer and they always treated us with the utmost respect!! My husband passed away in 2011 and I have been treated so respectfully since his passing! I know nothing about cars and they are always so helpful, not treating me like a "stupid woman" as a lot of dealers do. I am in the market for a 2013 Escape and this is where I will purchase it. Way to go Miracle Ford!!!

owner

28 de jul. de 2012

I own a 2007 Lincoln MKX. This dealership provides great service. My Lincoln runs as well now as it did when I bought it.

concerned consumer

2 de jun. de 2012

I stopped by to look at used trucks. The salespeople were so nice and helpful. I truly felt like they were more concerned about me and meeting my needs then just selling another vehicle. REFRESHING!!! I did not buy that day, but will be going back!!!

Michael

21 de dic. de 2011

Miracle Ford of Gallatin Tn. is a great place to shop for a new or used car or truck, they treat you like family.