Chris Conlon

3 de ago. de 2021

Worst service of my life. We have been buying and leasing work vans and trucks here for the last 19 years. Brought one of our new vans in with transition issues. It took them 3 weeks to get it scheduled and another week to diagnose the issues. They ordered parts, another 3 weeks. Then 2 more week to get it scheduled because they only had one transmission tech. 2 weeks later after the repair it still does not work properly. The most frustrating part is through all this time they have never called me back to give any updates even though they take my number and promise to. Currently we are running 8 vehicles purchased here but no more once this van is finally fixed. This has been a bad joke.

Ron Pfisterer

24 de sep. de 2021

Mission Valley Ford dropped the ball and did not meet their own basic service standard, on our companies Ford Transit. In a world of fact checking and transparency, I have to go on faith that Mission Valley Ford did the work that we were charged for. The technicians never reset the computer so I am still getting the same warnings, moreover the sticker on the top left corner was never changed. Also if, like me, you take a moment a read a few of the other reviews you will find a consistancy of people who were promised phone calls about their vehicles and never received those calls, I did not. They told my they would call but they never did. Overall all experience was disturbingly dissapointing.....

george smith

24 de sep. de 2021

Very helpful and knowledgeable staff. Pleasant to work with and got my vehicle back to me quickly.

nsty2v

17 de ago. de 2021

If you’re looking to get parts from these guys save yourself the headache and go with Fremont Ford. Gave the parts guys the part numbers and descriptions that I obtained from the OFFICIAL FORD PARTS WEBSITE and they said they didn’t cross and still did not know what I was talking about. Autozone has a better sense of knowledge it seems like.

Ibrahim Akbay

29 de abr. de 2021

This is the best of the best commercial vehicle service center whatsoever in United States we start driving from Florida and our engine light came out we stopped by Alabama for the service manager checked the vehicle and he said it looks like the EGR valve has a situation and they made a quick fix and they said you can drive now but keep an eye on it and they did not say leave your vehicle we will check for you they said you can drive we drive till Tucson Arizona and stopped another Ford commercial service center service manager came out he looked at it they made a complete check and they said it might be a little radiator leak other than that everything is fine and then we came to Fort service to Mission Valley commercial vehicle center the service manager name is Alfredo and he said let us check the vehicle and after a proper check he was mentioning that are several issues on this vehicle which other services couldn’t figure out and he took immediate attention to our vehicle and Mrs. Valerie by the service department she was another big help and she told me how many days or how many hours exactly take to fix this vehicle so I can’t think enough to Mr. Alfredo to for service manager what he helped to fix our vehicle I hope Ford company takes an attention to other service stations in the country and I wish that they have more kind of service manager like Mr. Alfredo again we can’t thank you enough in this emergency situation that this service and this manager helped us more than any other Services so far we tried to get help thank you again for Ford service Mission Valley