Susan

29 de sep. de 2016

our sales rep Lou Credidio was very helpful and spent a lot of time explaining the car's features to us and the staff was very accomodating.

RigginsStar

26 de sep. de 2016

Mitchell's has always been our Subaru dealer and always will be. We're on our fifth or sixth one now. Greg Wheeler is an exceptional salesman, he's honest, forthright, warm and will always have your best interests in mind first and foremost. We highly recommend Greg and Mitchell Subaru. Go there and you won't be disappointed. A & B

Subaru Fan

24 de sep. de 2016

Perfect Service Department (especially Ogden and Vinnie); Perfect Sales Department; Perfect Customer Service!

CMH

22 de sep. de 2016

Just bought my third new car at Mitchell Subaru. As always, everyone from reception to sales associates to business office and service department was courteous and very helpful. Lou Credidio was very knowledgeable and patient as i test drove different models and made a choice of vehicles. He made sure my vehicle was ready for pickup, paired my phone, and reviewed all the new features with me before i drove away. I have referred Mitchell Subaru to friends in the past and will continue to do so.

JCB

7 de sep. de 2016

Brought my new Outback in for routine maintenance and had an excellent experience. This is my 3rd Mitchell Outback in 20 years and I was happy to see that the service was efficient and personal even with the growth that the department has experienced.

BJD

2 de sep. de 2016

This is the second Outback we have purchased from Mitchell Subaru. You can't do better than the folks at Mitchell. Everyone we met, from receptionist to sales, service and financing, are a pleasure to deal with.Since we bought our first Outback 12 years ago, technology has changed dramatically and we certainly appreciated the added safety features. We highly recommend Fred A., a patient, understanding, knowledgeable salesperson, who can really explain those features and comparisons of the various models and options. You can do all the research you want and, in the end, it comes down to the people, in sales, service and support. Do yourself a favor and visit Mitchell Subaru!

rickh

1 de sep. de 2016

My wife and I worked with Lou at Mitchell Subaru. He was able to locate the exact model and color of the vehicle we wanted with the exact options we wanted as well. We also worked out what we feel was a fair price. Lou was very thorough in explaining features and details of that particular model and directly answered any questions we had. We did not have as good an experience with other dealers we visited and felt very comfortable with Lou and our purchase.

gram

1 de sep. de 2016

Paul was great. He showed me everything I needed to know. I love this car. I love all the features.I'm totally satisfied. Thank you.

sue1957

29 de ago. de 2016

I just purchased my second Subaru from Mitchell, the last time was in 2007. My salesman Rene' was very friendly and answered all my questions. He was very attentive and made sure that I was happy with my purchase. I definitely made a good choice by returning to Mitchell again!

Silver2017

29 de ago. de 2016

We were pleased with the amount of time that was spent with us as we had several requirements that we wanted on our new vehicle. All of our questions were answered and the features were explained to us so that we felt comfortable with our choice. We test drove other makes of vehicles before and after driving the Forester and decided that the Forester was the car for us.

Car buyer

27 de ago. de 2016

Thought our sales person Lou Credidio was outstanding. He made the whole process very understandable. He did a great job in answering every question we had about the car. Would defiantly recommend this dealership because of Lou.

Chris76

25 de ago. de 2016

We were pleased with the personal attention and patience given by our sale person John who was knowledgeable and considerate as he guided us through the new technology.

Chrisos

23 de ago. de 2016

Great dealership. Rene was key to my choosing Subaru. Service from all was exceptional. Very informative. I highly recommend Mitchell Subaru. Thank you for your help.

Tlc77

22 de ago. de 2016

Fred is really a phenomenal sales professional. He is extremely knowledgable and courteous to all of your needs in a car/vehicle. He is helpful and answered all of my questions in a timely fashion with no hesitation to bend over backwards for me when a question arose. Thanks to Fred, I am a very happy customer!

Cray825

22 de ago. de 2016

Fred was fantastic. He walked me effortlessly through financing and then stayed long after his shift had ended to ensure that I was comfortable with the vehicle.

Ken from W Hartford

22 de ago. de 2016

We just got our fourth car from Mitchell, the third Subaru. We got a great deal on the car without any pressure. Nick was our salesperson. I highly recommend him. He worked hard to get us our car the same day we entered the showroom. We were expecting we'd have to wait because we had a long list of features we wanted. We are very happy with our cars, the service we have received, and the people at Mitchell.

Izetka

20 de ago. de 2016

Nick- very nice guy, help me a lot. Kind and courteous. He gave me an answers for all my questions. I love my new car! Im very satisfied that I choose Mitchell Subaru!!

jmiles616

18 de ago. de 2016

My experience at Mitchell was one in which left me proud that I just bought my first car. I felt no doubt that this dealership, as well as the help I got from my sales associate, knew everything and anything any first time buyer needed to know.

Car buyer

17 de ago. de 2016

Chose to buy a Subaru and went to Mitchell because of previous history with the dealership. Liked the location and staff and did not look elsewhere.

Nancy L, Peplau

10 de ago. de 2016

I was pleased with the personal interest taken on the part of the salesman and the time he took to explain several vehicles and features on each. He also made sure that the vehicle I purchased was the one that best fit my needs. I love my new subaru.

Subaru lover

9 de ago. de 2016

Best car experiance I've ever had. The salesman Ted answered every question I had. He was very knowledgeable and I could tell he has been with Subaru for a long time. Wouldn't consider going anywhere else after this experience.

Gregory Evans

1 de ago. de 2016

I have bought 2 cars here and have been instrumental in my daughters purchase as well. I have found the buying and the servicing of my vehicles to be a pleasing experience. I would absolutely recommend Mitchell Subaru.

Bobbie C

1 de ago. de 2016

The only issue I had was that getting an appointment for routine service involved a several week time lag between request and actual appointment. Emergency service was prompt. Will resolve the issue by calling for an appointment several weeks before it will be needed for routine service.

Liz Mac

31 de jul. de 2016

I leased a car from Mitchell Subaru about a month ago, and had a wonderful experience. My salesman Rich spent his entire day helping me go through the process and deal with insurance. Spiro treated us like we were family and did everything he could to give us the best deal. I would recommend this dealership to anyone who is looking to buy or lease a Subaru.

Mish1234

29 de jul. de 2016

Subaru made it quick and easy for me to purchase my new Subaru and I couldn't be happier. I'm so thankful for Rich to make the process quick and easy. I would recommend this dealership.

Happy Camper

29 de jul. de 2016

I've owned Subaru since 2000. I would not buy any other car. I am a loyal fan and love the car and my dealership

Lotus

23 de jul. de 2016

John Giansanti was great! He answered all my questions and ones I didn't even know I had. He was polite, enthusiastic, and extremely pleasant to talk to.

Indre

21 de jul. de 2016

Unaccomodating staff, inflexible hours, do not provide loaner cars for "small" service, yet the "small" service takes two hours

LORI HURD

21 de jul. de 2016

john albano was a great sales person couldnt ask for better

2010forester

7 de jul. de 2016

Mr Artman provided a great car buying experience. From the moment I walked in, the atmosphere was relaxed with no high pressure. The Mitchell staff was efficient, and the transaction was seamless. I would definitely return.

Greatcar100

6 de jul. de 2016

Fred was excellent. He made the car buying experience pleasurable. I would recommend him to anyone who is looking for a new or used car.

Happy New Car Owner

6 de jul. de 2016

We had a very good experience buying our new Forester! Jessie contacted us immediately and was very helpful! Fred was awesome! Knowledgeable and not aggressive. We knew what we wanted and didn't want and he respected our wishes. Financial person personable,quick and also not pushy.

Jen1234

6 de jul. de 2016

No hassle exhange. They wanted my 2014 forester and i got a new 2016 forester with eye sight. Fred made it easy to buy a new car.

JP

2 de jul. de 2016

We purchased a new Subaru Imprezza from Mitchell Subaru using the TrueCar service. The price provided by TrueCar was honored with no attempts to add extras or other add on costs. Very pleased with the purchase experience.

Boughtacar

30 de jun. de 2016

Everyone was polite and informative. Minimal sales pressure tactics. I bought a 2016 legacy and I'm loving it so far. I would recommend this dealership to anyone in the area.

Ernie A from wolcott

1 de jun. de 2016

Just bought my second Subaru from Mitchell.. buying and finance process was hassle free....Nick and Spiro were great to work with...other dealers in the area just cant compete

Bshea

18 de may. de 2016

It was a pleasure doing business with Mitchell Subaru. My sales rep, Rich O'Loughlin, was so awesome to work with. He always kept in contact, and managed to find the car I dreamed of having. I definitely recommend working with Mitchell Subaru, but more importantly, Rich, if you're in the market for a Subaru. Thanks for everything!

Roger VanDerlip

9 de may. de 2016

This is a super Subaru dealership for openness in selling a vehicle, for honesty, and for service & support after the sale!

jay

6 de may. de 2016

very courteous, accommodating to customer's schedule, and work (as far as customer can evaluate it) was perfect. Highly recommended. what more can I say?

Apollo Vet

4 de may. de 2016

Top notch dealership; Staff are helpful and well-qualified. Facilities are tidy and inviting. Especially appreciate the free transportation home when leaving my vehicles for overnight service.

dguad

11 de abr. de 2016

We have purchased 4 Subarus from Mitchell and have found the staff to be extremely professional, helpful and courteous. As well as purchasing the cars from them, we also use their Service dept. to keep the cars in top shape. Vinnie, Ogden and Lawrence are three members of the client service team who take great care of us -even the physical facility has been designed to make you comfortable if you are waiting for your car or for a ride with their Courtesy Van. I highly recommend this dealership.

Eileen loyal customer

22 de feb. de 2016

I have been going to Mitchell Subaru since I bought my first one there in 1988. i have never doubted their honesty and integrity. I have sent many of my friends there and they have always been happy. Most recently my brother bought an Outback from them.They go out of their way to be helpful and friendly. Would not dream of going anywhere else.

kathy wilson

17 de feb. de 2016

the USB port seemed to not be working when I used my ipod so I mentioned it when I had my oil changed. The mechanics were puzzled because it showed that the ipod was getting power. After trying several things to try to figure out the problem, one of the (young) mechanics rebooted the ipod and it worked fine after that. This was not a mechanical problem with the car, but thinking it may be, he worked with it and I'm greatful to him for his help. Everyone involved seemed truly concerned and helpful.

K &W Thompson

2 de feb. de 2016

It was so nice to be treated like family at this dealership. They still treat us as great as when we first walked in their showroom. They even sent us a reminder email when all we needed was an oil change. Always pleasant when we call and work with us for a convenient time to get our oil change. Love these folks.

Peter Cooperman

21 de ene. de 2016

I've been with Vinnie and Ogden for thirty plus years. In every respect, one could not ask for more. I trust them 100 percent to provide thorough and honest service.They are as much a part of the reason why I continue to purchase Subarus as the vehicle itself.

Rubyella

16 de ene. de 2016

find them to be friendly, knowledgable, cost efficient would highly recommend this dealership and service department

lmadigan

15 de ene. de 2016

I bought a new 2015 Crosstrek Limited, at time of purchase I requested and paid for remote starter, cross rails and weather tech mats.When I picked up the car (10/23/2015): -The remote starter was installed, but only one key was programmed for the remote starter. - Cross bars were not installed -A box was left in back seat for me to install. I was never asked if I wished to install them myself (which I of course did not want to do) Tried to schedule a service appointment to have oil changed and check why the transmission had such a long hesitation when going from reverse to drive and to have cross rails installed (which should have been done before I picked up my car). Called for the appointment on 1/8/2016 and was told that the next available appt would not be until the week of 1/18/2016. This is a very long time to wait for a service appointment. I was at 6K miles and did not want to have to wait for more than a week for my oil to be changed. Contacted dealer in Vernon (Suburban Subaru) they took me in the same day (1/8/2016) they changed my oil and checked out the transmission hesitation. They found there was a TSB for my car and ran some type of upgrade to fix the hesitation. While running the update there was an error message for the driver air bag and they found that when the remote starter was installed something was not plugged back in for the air bag. If I had an accident the air bag might not have deployed due to this negligence.Overall assessment of Mitchell: The salesman was fine (Ian Zbell). But I was very unhappy with the quality of the installation work from the service department and it seems very difficult to schedule time with them. They should have installed the crossbars and programmed the other key for the remote starter and they should be more careful when they perform installations. I also confirmed with other dealership that it is standard to program both keys for remote starter and to ask customer if they want cross rails installed.

Gene P

4 de ene. de 2016

excellant service dept did the repairs as they said with a very resonable rate

Steelerone

4 de ene. de 2016

I am presently on my third Subaru S/W from Mitchell Subaru. The other two were also bought new. This last one was purchased in 1993 and it's approaching 300,000 miles. I took it in last week for new tires and an oil change and added some new ball joints. I've always dealt with either Vinny or Ogden and at all times they have been both honest and professional. Can you ask for any more than that? If I'm still around my next new vehicle will come from these gentlemen. And it will be another Subaru S/W.

CT SCOTT

27 de dic. de 2015

I have waited 4 months to write this review short and sweet i have never had a better buying experience feel like i got a great deal after shopping for one month they couldnt be beat.I am now going to make the 50 mile drive from my home for the 6000 mile oil change even when i have a subaru dealer 8 miles away very happy with this car so far hope the service department is as good as sales

Mary M.

26 de dic. de 2015

I purchased my first Subaru in 1995 and have been a Subaru owner every since. The staff at the Canton Subaru location are fabulous. Ogden Lummis has always been so professional and helpful from the beginning. The Service Representative that I have been dealing with for many years is VinnyTrigilio. He knows my car and is always available when I come in for routine or necessary repairs. I trust this staff and have nothing but great things to say about the Subaru team in Canton. If you are interested in purchasing a Subaru, or in need of having your car repaired, you are in good hands with their staff and service department.

B. COMSTOCK

10 de dic. de 2015

I BOUGHT MY NEW FORESTER FROM MITCHELL, SO I PLANNED TO HAVE IT SERVICED THERE AS WELL. I JUST DID MY FIRST OIL CHANGE AND CHECK-UP OF MY FORESTER. EVERYBODY WAS, AS I EXPECTED, VERY PROFESSIONAL AND HELPFUL. I WAS IN AND OUT FASTER THAN I WAS QUOTED. MANY THANX TO ALL THE SERVICE PROFESSIONALS at MITCHELL SUBARU. I PLAN TO BE A LONG TIME CUSTOMER. MANY, MANY THANX. B. COMSTOCK

KacyC

4 de dic. de 2015

Mitchell has been maintaining my cars for years. It's nice to see the same faces every time I have an appointment. Quality of both car service and customer service is consistently excellent. My decision to buy a Subaru was informed by having driven Subaru loaner cars provided by Mitchell.

Lnavarro1452

3 de dic. de 2015

Mitchell Subaru is an excellent place to buy your next vehicle. All the staff are friendly, knowledgeable and have a no pressure attitude. This was my first experience purchasing a new vehicle and the staff was able to explain every option I had available along with a few vehicles that would fit my budget. Paul Olsen was our salesman and he was especially helpful with answering all of my husband's numerous questions. I will go no where else for my future vehicle purchases.

Samantha

25 de nov. de 2015

If you're looking to buy a new car, but do not want to be pressured by a pushy sales man go see Dan Holuba at Mitchell Subaru. He was very patient and helpful throughout the process. He is great at helping customers find the car that's best for their needs and making sure they feel confident in their purchase. His kindness and understanding is what makes him stand out as a sales associate. He goes out of his way to make sure that his customers are happy with their purchases and goes over all the details of the car so that the customer understands the car's full capabilities. I give him 5 stars in all categories.

Jkmnrking

18 de nov. de 2015

Paul was so knowledgeable about ourOutback. I was very impressed by how he took the time to go over all the cars Extras. When we left we had a great knowledge of how to use everything. I will always recommend MitchellAutomotive to everyone

kimandmike

17 de nov. de 2015

I don't believe we can truly gauge our experience with Mitchell as we'd like. The Dealership seamed professional however, our salesman was not knowledgeable on the product. ie: side mirror defrost workings, how carstarter works and rushed us at closing time the day of pickup on the workings of the car itself. He kept asking "What else do you want to know" instead of going through the vehicle from front to back and then allowing us to ask questions along the way. For the record, we were there an hour early and we were waiting on the Finance Rep. (Who was phenomenal, by the way!) So, the Saleman went throught the book with us in the lobby, however, there was definately time to start going throug the car instead, we just waited... In conclusion, when we were inquiring about the car starter,, we couldn't get a percise price from he salesman. He was saying "Around" instead of saying, "I'm not sure, I will ask our Service Manager and get back to you." When we did get the starter, he charged our credit card for more than he quoted us because he didn't originally factor in CT. state tax and then quote us and got a little snippy saying, "Well, we do have to by law, add sales tax.) We know that! Give a the right total price you are charging on our card is all. (Probably should tell buyers that this is the price with/without sales tax next time), Right from the start of the test drive, we had 10 minutes in the car with him and there wasn't much conversation on the product. So, we were the engaging ones... So, we know Subaru's sell themselves however, the salesman needs to put more enthusiasm into the product and customers. Again, the Finance Rep. was great. and we did drive back up there for a go through of the Forester with another Salesman. We are looking forward to the Service at Mitchell to be just fine. So, in a nutshell, some more training on the new salesman would be greatful. Sorry to be so detailed but thought it should be addressed in writing.

tonnfamily3

17 de nov. de 2015

The Mitchell team did a great job of helping us pick the car with the best deal. Everyone was professional, friendly and very helpful. My son also bought a car from them and recommended that we go to Mitchell. Because we were also very pleased with the service we got, we also recommended our parents to go see them. My mother-in-law also purchased a car from them. In the future we plan to take all our business to Mitchell.

Duncan

17 de nov. de 2015

I've owned a lot of cars and dealt with numerous dealers over the years. Mitchell Subaru stands out from my experience as the best. They have always provided excellent service for my Outback, which after nine years still drives like it is new. Mitchell Subaru is the main reason why I prefer to keep the car, rather than to trade it for another brand.

David31869

14 de nov. de 2015

Fred was wonderful and easy to work with. Very knowledgable about all the vehicles. Thanks to Fred he made it easy to purchase a Subaru easy after having a Toyota for 13 years.

Roxanne

11 de nov. de 2015

Since the day I purchased my Forester, installed remote starter and installed side cargo nets, my experience with each person has been pleasant, caring and friendly. The facility is always clean and welcoming. I know I will continue utilizing Mitchell Subaru for all my needs.

ml08

11 de nov. de 2015

The service was, as usual, very efficient. Everyone was very helpful and the wait was acceptable.I was very satisfied. I will certainly be back for my next service visit.

gsgens

11 de nov. de 2015

The experience was a very positive one. Rich assisted me in obtaining the vehicle I was interested in and I left with a price and product I couldn't be happier with.

Eireann8

11 de nov. de 2015

Brian was incredibly knowledgable and helpful when I was looking for a Subaru. He patiently answered questions and I was very happy to work with him.

review

11 de nov. de 2015

excellent service, professional staff: Vinnie is a pleasure to work with -knowledgeable, courteous, stays on top of the situation and makes sure the work gets done properly

Autiemom

11 de nov. de 2015

Great service, very courteous and my service came out to be less than the estimate. How often does that ever happen? I give them an A plus

ThirdSubaru

10 de nov. de 2015

I was able to pick and choose the exact features I wanted. I was not just steered to one of the pre-designed "packages" with extra features I did not want.

SAA3160

10 de nov. de 2015

Great service, done on time and less than projected cost. Very courteous and friendly staff.Good advice relative to what work needs to be done.

JCB

10 de nov. de 2015

Bought my 3rd Outback in 17 years from Mitchell. I originally went to them on recommendation of friends when I moved to the area. Appreciate the straightforward sales approach and always brought my other Subarus to Mitchell for service as the staff was stable and trustworthy. With this recent purchase, although they didn't have my exact vehicle in stock, they were able to locate one within days.

Survey

10 de nov. de 2015

We were very satisfied with the Mitchell staff when we turned in our 2013 Legacy lease car, and purchased a new 2015 Legacy in June, 2015.

Miles

10 de nov. de 2015

They found the mouse nest and removed it and sprayed it down to remove the smell.Still waiting for a quote on snow tires and rims.

uhnuhbs

10 de nov. de 2015

Have been going here for regular service maintenance of my Subaru Impreza for the last 4 years. Staff always willing to answer questions. Very helpful.

Kathy123

10 de nov. de 2015

It took 3 days for the parts to come in for the window but the service rep kept me informed.I continue to have a vibration/rattle in the dash. It was quiet the first day I had it back but it's back to the same noise I had prior to bringing it in.Kathy Aiken

patdalyvance

10 de nov. de 2015

I arrived without an appointment to have a headlight bulb replaced and Ogden was able to schedule my 30,000 mile check at the same time and gave me a spiffy new loaner for the day. Thank you.

Winston

10 de nov. de 2015

This was one of the best experiences I've had buying a vehicle, the staff was very friendly and helpfulwould surely recommend this dealership.

Luis1962

10 de nov. de 2015

I'm so happy with my decision to lease a Subaru. A 5 Star overall experience at the dealership. Very Friendly and informative. Best experience ever buying or leasing. We love our Outback. Thanks Subaru

EW52

10 de nov. de 2015

There are few things that is very important in life, "easy" is one of top choices for me, and at Mitchell, easy comes naturally. If there is some out there like me that do not know a lot about cars, and wanted everything.. or get the best deal, or too lazy to do the leg work, well you in good hands with Mitchell, they will do everything for you, honest, hard working, always take the extra step for you..

maginct

10 de nov. de 2015

I have always had great service from Mitchell Subaru. They have unfailingly been timely, polite, honest, friendly. The quality of their service is excellent. This is the first dealer about which I can say that I trust them without question. My recent service was no exception. Well done!

Jimmunsie

9 de nov. de 2015

My experience with Mitchell subaru was about as good as it gets. My salesperson was Tom Bissell. It was my third physical visit to a dealership in my search for a new car. Tom never once "sold" to me. He listened to what I was looking for in a car. He was upfront and honest with me about everything we saw that day. I think he took more enjoyment from meeting, talking with, and getting to know my girlfriend and I than actually selling me a car. Mitchell subaru went above and beyond on several special requests I had before purchase. I wasn't the easiest customer but they were more than accommodating the entire time. I look forward to dealing with them in the future.

rtlittletc

9 de nov. de 2015

Brian was very helpful in the whole process. My husband started looking online for the car and when we went it Brian made everything so easy for us. He took the extra time to explain all the little things with my new car. Great service would recommend to anyone.

Jpw1

9 de nov. de 2015

Mitchell got me the vehicle that I wanted and at a great price with no pressure. The experience was quite pleasant and easy from start to finish!

Ellen

8 de nov. de 2015

It's always a pleasure to go to Mitchell Subaru in Canton, CT. I am always welcomed like family (my 4th Subaru!) and everyone is so professional.

chris1225

7 de nov. de 2015

Renee Mitchell sold me my Subaru Forester. He was extremely patient, courteous, thorough and helpful and seemed to go out of his way to be sure I was happy and completely satisfied with my purchase. I had traded in a vehicle and left CD in the CD player and Renee made sure it was returned to me. I had been to two other Subaru dealers prior to coming to Mitchell Subaru and the salesmen in both of the other dealerships were no where nearly as helpful and attentive as were all the Mitchell staff especially Renee. Everyone in the salesroom were extremely warm and friendly. I would definitely recommend the Mitchell dealership to my family and friends.

Grace

7 de nov. de 2015

Well done. No issues. All was done according to the planned service (60k on my Forester). Happy with the work and how it was done. All work was on time.

Happy Bill

7 de nov. de 2015

Very friendly, courteous and thorough in their description of the service needed. They gave me quotes for tires but I did not feel any pressure to buy them then or from them.

hoconnor0602

7 de nov. de 2015

I recently purchased a 2016 Outback Limited and was pleasantly surprised by my experience at Mitchell. The staff was very helpful and knowledgeable and were not pushy at all.

babs59

7 de nov. de 2015

every time I taken my forester to the dealership for service it has always been completed in a timely fashion and completed to my satisfaction. the staff there explains everything that needs to be when diagnosing your problem and when finished, will tell you everything that was done. I would take my Subaru nowhere else when it needs service....even for the oil change.

Eugene

6 de nov. de 2015

I recently financed a Subaru Forester.The entire transaction was seamless. I would attribute this experience to the excellent, friendly, and informative staff at Mitchell Subaru. While hanging out in the showroom, I was able to read Mitchell's history. It's so cool that this is the first ever Subaru dealership in the country. I would say that Mitchell Subaru lives up to its 'mission statement' full force.Very satisfied and most importantly, I LOVE MY NEW FORESTER! Bring on the snow!Sincerely,Eugene Wang

Courtneyrose38

6 de nov. de 2015

Tom Bissell was very helpful in my search for a reliable car with good gas mileage and good in the snow. He was very knowledgeable about the different models and made the car buying experience very easy. He made the whole experience enjoyable and I love my new car! He also made the pick-up fast and efficient since he knew I had an appointment to get to, but was still able to go over all the essential information. I would definitely recommend this dealership to friends and family looking for a Subaru!

Spencer

6 de nov. de 2015

Brian Radecki is a great salesperson to work with because he is knowlegable, thorough and very professional. He took the time to answer our questions without pressuring us to buy. We were so impressed with Brian's approach that when he, Joe Cabrera and Greg Shenas worked out the final numbers, we decided to trade in our Hondas for two Foresters. Brian also stayed late when we picked up our Foresters to make sure we were satisfied customers. Mitchell Subau is a dealership worth recommending!

Recent customer

6 de nov. de 2015

My salesperson, Rich O'Loughlin, was a pleasure to work with. He took the time to listen to what I wanted instead of telling me what I wanted ( which was the case at another dealership!) and all my questions were answered without a hint of condescension!

Jaime1989

6 de nov. de 2015

Everyone is very helpful and I had a great experience with everyone who helped me out. Thank you very much, I will refer friends to your dealership!

aborgida

6 de nov. de 2015

Had a great experience buying a used Subaru Forester. Sales Rep Paul took the time to explain everything and the car was prepped and in excellent shape. Day of delivery was smooth and easy. Business Manager had the drill down and was very quick getting us in and out.

jackie1234

6 de nov. de 2015

Great service for peace of mind and they did their usual professional job. Vinny and Ogden and the team have supported us for years with fair pricing and knowledgeable technicians

TronWRX

5 de nov. de 2015

I am a Veteran. Mitchell Subaru not only price match 3 other surrounding dealerships but beat their price.They have some family members that are veterans and employees who are also as well.Great customer service and gave their nice history of how Mitchel Subaru came to be .

Lovesdogs

4 de nov. de 2015

Every aspect of my interaction with dealership was a pleasure. What sold me on purchasing my Cross Trek was the video Fred showed me of the Cross Trek barreling thru a huge pile of snow. That was it I was sold !!Plus Fred's detailed description of Subaru's unique always on all wheel drive caused me to change my mind about even looking at a Jeep. I absolutely adore my Cross Trek could not be happier.

Unite,Shel45

4 de nov. de 2015

I like knowing they did not forget me while waiting for my car. I like that They take the time to explain and if you forget you discount coupons, they subtract the discount without a hassle.I have felt confident that Mitchell 's service is thorough.

reverknolls156

4 de nov. de 2015

Very dissatisfied with access for an urgent service issue. I called on Wednesday and explained to the service department that my Outback had a burned out headlight that needed replacement, I indicated that I do night driving daily and that this was a safety issue. They offered me an appointment on Saturday, 4 days later and was told, "Sorry, but we're very busy and that's the soonest they can get me in." Later that day I spoke with another representative who responded to my voice message, and was told essentially the same thing. Once I was seen, on Saturday, the work was fine, although the bill for $130 seems like gauging to replace a headlight bulb and a fog bulb that probably took less than 15 minutes. Perhaps Mitchell should have a few slots available for urgent, simple matters like this!

chrisdivita

4 de nov. de 2015

I had completed the customer survey sent from Subaru the other day but also wanted to let you know about my experience last week in Canton. I had made an online appointment for Friday at 8:45 for an oil change, tire rotation and a recall fix. I arrived at 8:40 the representatives were quick, took my information and keys and I let them know I would wait there.I was beyond frustrated when at 10:00 my car had not yet been taken in yet to be serviced and had seen a number of other customers come and go during that time. Then at 11:00 without anyone addressing me or my car I was about to leave, when shortly after my car was being taken in.Finally at 11:30 I was told my car was ready, 2 hours and 45 minutes after my scheduled appointment with no apology or acknowledgement of the inconvenience of this experience. I am very disappointed at the poor customer service I received from your company and will not be returning. While many times during my long wait I contemplated complaining to the reps, however I do not feel customers should need to complain to get the attention and service they deserve and expect. I manage a support team and understand the importance of customer service. I do my best to ensure my team strives to exceed or at a minimum meet our service standards and provide superior service in all areas for our customers since that is what will bring them back year after year. I also understand these situations do happen and it is important to bring them to the attention of those who can implement change immediately.I hope this feedback provides enough information for you to fix these issue in your organization and take the necessary steps to ensure no other customers experience the same service I received.Vanessa DiVita

Twins2008

4 de nov. de 2015

We couldn't be happier with working with Mitchell Subaru to purchase our vehicle. We had the pleasure of having Fred Artman as our Sales Associate. We can't say enough about what a pleasure it was to work with Fred. He was approachable, friendly and straightforward. In another year or so, we'll be going back to get another vehicle and will be glad to work again with Fred.

Michael Esposito

4 de nov. de 2015

We purchased several cars in the past from Mitchell this time we were looking for a 4 wheel drive after visiting several different dealers and different brands we went to Mitchell Subaru and Daniel Holuba who is very knowledgeable,easy going helped us .We purchased a 2016 Outback and we love it

terry

3 de nov. de 2015

Oil changed in 1/2 hour. Was told that I would need new brakes the next time I had an oil change. I advised your associate that I was traveling to Florida and would like the brakes changed now. He managed to find a couple of men to get the job done within one hour! Very happy with the pleasant people in your front office and with the speed with which they undertake repairs.

Legacyluv

3 de nov. de 2015

Visited several dealer, but none of them felt right until I arrived at Mitchell Subaru. The atmosphere and staff were very welcoming. I knew then and there that they were who I wanted to buy my car from. Turns out they had exactly what I was looking for. It was meant to be and I am very happy with my overall experience, my salesman and the finance department.

steve

3 de nov. de 2015

Purchased 2012 Forester, nice car very handy. Lots of room for gear. All wheel drive for those hard New England winter days with lots of pep.

NorreenRN

3 de nov. de 2015

Rich and everyone who helped me trade my 2009 Forester and purchase a 2016 Forester with exactly what I wanted were amazing! Rich took the time to let me test drive a Crosstrek and a new Forester as well as check out two others to see what options I liked best. It was easy, no pressure, paperwork (which is never fun but necessary) was also easy. I highly recommend this Subaru dealer as I have worked with another in a neighboring town, and Mitchell Subaru had proved itself to have exceptional and superior customer service!

chinalady

3 de nov. de 2015

Never used Mitchell Subaru before to buy a car. Would use them again. Great people to deal with, especially, Greg Wheeler our salesman. Too early to rate service yet. New car

Sandra61

3 de nov. de 2015

I Liked the idea that I was able to do most of my transaction over the phone. My request were met with great results and in a timely manner.

Charlie

3 de nov. de 2015

I've been dealing with Mitchell Subaru for sales and service for over 15 years and each time they have made innovations that improve the customer experience making it more convenient.

mjweibaum

3 de nov. de 2015

I HAVE FOUND THIS DEALERSHIP TO BE EXCELLENT IN TERMS OF ARRANGING APPOINTMENT, MEETING AN APPOINTMENT TIMETABLE AND MAKING ME AWARE OF ANY FUTURE PROBLEMS.

Susan

3 de nov. de 2015

Love the people and service at Mitchell Subaru. Drive 16 miles just to have my routine maintenance done there. Wouldn't go elsewhere at all.

GoNavy

2 de nov. de 2015

As usual, the service was performed very profesionally. This was a simple 6 month checkup, so there was nothing wrong with the car that I reported. Nevertheless, the Suburu staff was pleasant and I was very pleased with the service. I might note that I changed my appointment date twice and the service department was able to accomodate my request for which I am grateful. Regis

Turkzone

2 de nov. de 2015

I recently went in for what I thought would be a free oil change with what I also thought would be a quick 20 minute service. I was wrong on both accounts. I was told that in order to keep receiving free oil changes I had to have have the 15000 mile service done which consisted of changing a cabin and engine air filter. I was also told that this would be about 2 hrs. I told the service rep that I didn't have two hours. He explained that his mechanics were at lunch and that he may be able to put two of them on the job and that it would be about an hour. Why schedule service for people who are waiting, which I indicated when I scheduled it, when you know it is lunch time for your guys. Also if you know that it's time for the required maintance wouldn't you maybe tell the customer that and that it could be about two hours. I am going to get my next oil changes there until it is required that I have my next required maintanance then goodbye.

Spikevike

2 de nov. de 2015

Every time I bring my car in to Mitchell Subaru for servicing, I am not disappointed. They always do a great job as quickly as possible and they are friendly and professional, too

Mark456

2 de nov. de 2015

Lawrence Gander did an excellent job in taking care of our Subaru Outback. He was courteous, and knowledgeable and went the "extra mile" in being sure that our needs were met.

Patrick

2 de nov. de 2015

Rich O" Loughlin was and is the best Car Sales Rep that we have worked with in over 50 years of buying and leasing new cars in the states of North Dakota, Wisconsin,Missouri and Ct. His down home,personal touch made the deal extremely easy and non-stressful. I highly recommend Mitchell Subaru and Rich O over any other Subaru dealers in the state of Ct. This is the third Subaru we have leased since 2009. I am just sorry we did not lease our first one from Mitchell.Patrick Haley

Engineer

2 de nov. de 2015

On Sept. 23, 2015 Mitchell Subaru Service Dept. performed the 30,000 mile maintenance on my 2010 Subaru Forester. Vinny Trigilio, Service Advisor, was very thorough in describing the extensive list of inspections and service requirements for this major maintenance. I always service by the "Service Maintenance Handbook'" given to me when I bought the auto. The book is invaluable and it is well written. The invoice that I received on completion was easy to read.. Vinny explained a couple of items that I had questions on. He is an excellent advisor who has advised us with the last 3 Subaru's that we purchased from Mitchell Subaru.

jlm30wo

2 de nov. de 2015

The paint on the original panel was flaking off because it was not applied properly so rather than try and repaint the panel Mitchell opted to replace it with a new panel. I think this was the best option and was very satisfied.

m060273

2 de nov. de 2015

The work and the car ;rental were very good. You can not tell that the service was done on the car. Plus my car was very clear when it was returned to me.

Mimi7

2 de nov. de 2015

I assume this request for a review of my service experience is from the last time I brought my car in for service quite a while ago. I receive a phone call but when I tried to provide feedback, the call ended. I prefer email anyway.Service was great as usual. I had added a couple of items one of which could have been costly. Turned out it was not serious and costs were kept down. Vinnie was excellent.

Joe52

2 de nov. de 2015

The title really says it all. They get the job done right quickly and effectively. Check in was efficient. Regular maintenance plus checking a noise and replacing wipers -- all in less than an hour.

John L

2 de nov. de 2015

The service experience was outstanding as usual. They found an issue in addition to the service check and it was communicated and resolved quickly. Vinny was key to the success of this visit.However, I cannot say anything favorable about this website dealerater.com. The request this time is redundant to another time and is not timely. I suggest Subaru and or Mitchell select another rating organization that provides more real time information and don't ask twice about the same service visit.

coffeecup

2 de nov. de 2015

"Where everyone knows your name." Friendly staff, quick turnaround on service, comfortable waiting room (and coffee selection!!!!), Mitchell Club prices, convenient location, great place for aging Subarus.

seniornoname

2 de nov. de 2015

Work was explained to my satisfaction and price was fair All employees were curtious and helpful. The waiting area was clean and stocked with snacks and beverages.

Sugarbabe4

2 de nov. de 2015

I had a need to use Subaru roadside assistance recently and found the repair department at Mitchell to be vey helpful by rapidly assessing the problem and correcting it. After originally being told the car couldn't be looked at until the weekend was over, service took a look on a Saturday and had the car ready in a few hours!

Turtle Man

1 de nov. de 2015

We've been buying cars from the Mitchell Group for well over 20 years. We have purchased 4 Subaru Foresters since 1999. We keep giving our business to Mitchell Subaru for one basic reason, they've earned our loyalty.Gimmicks and high pressure don't work over the long haul when it comes to purchasing a car. Buying a car should be a pleasant experience and one you don't dread. Mitchell Subaru sales staff has learned what it takes to create a pleasant experience where reasonable offers are the norm with respect to new car purchases and trade in.Great service after the sale is also very important and this is where Mitchell Subaru has consistently excelled from Day one. What's the secret? It's everyone we come in contact with in Customer Service. They are customer focused professionals who truly know us as people and treat us as valued customers. We really appreciate it because buying a car is a big investment so you want the car to be something safe and reliable to drive.So, as it has been true for a long, long time, technology is helpful in making any enterprise efficient and cost-effective but in the end it doesn't matter how good the technology is or even how good the product being sold is, it's always going to be how great are the people you have to deal with that makes the difference when you decide who you want to do business with.

Not satisfied

1 de nov. de 2015

I have been very displeased with the service that I have received at Mitchell. I am not going there anymore. I'm going to Bertera.

rifatmorali

1 de nov. de 2015

We had very good experience with this dealership. The staff knowledgeable and very courteous. The service results were very good. I would recommend this dealership.

1967novass

31 de oct. de 2015

I CONTACTED RICH O'LOUGHIN (MY SALESMAN) TO CLEAR UP A FEW THINGS ABOUT MY NEW FORESTER. I ALSO TALKED WITH VINNY, THE SERVICE MGR, ABOUT CHANGING MY FIRST SERVICE APPT. AND BUYING AREO CROSS BARS FOR MY ROOF RACK. AFTER GETTING ANSWERS FOR MY QUESTIONS FROM RICH, I DECIDED TO BUY THE CROSS BARS AND VINNY TOLD ME HE WOULD HELP ME INSTALL THEM BEFORE I LEFT THE DEALERSHIP. I'M SO HAPPY THAT I DECIDED TO BUY MY NEW SUBARU FROM MITCHELL SUBARU. I CHECKED WITH ALL THE DEALERS IN CONNECTICUT BEFORE I DECIDED ON MITCHELL. I NEVER REALLY FELT COMFORTABLE WITH ANY OF THE OTHER DEALERS, I NEVER FELT THE WARMTH. WHEN I WALKED INTO MITCHELL SUBARU, I FELT LIKE I WAS HOME. ALTHOUGH THERE ARE MANY PEOPLE BEHIND THE SCENES THAT I DON'T GET TO SEE OR MEET. RICH AND VINNY ARE JUST TWO REASONS WHY I DECIDED ON MITCHELL SUBARU. I'M ALWAYS TREATED WITH FRIENDLYNESS AND RESPECT, PLUS I KNOW MY CAR WILL BE WELL TAKEN CARE OF. I PLAN ON BEING WITH THE MITCHELL FAMILY FOR A LONG TIME. IF YOU OR ANYONE YOU KNOW IS LOOKING FOR A NEW OR USED CAR, YOU CAN'T GO WRONG WITH BUYIBG FROM MITCHELL SUBARU. TELL RICH AND VINNY THAT BRIAN SENT YOU, YOU'LL BE GLAD YOU MADE THE TRIP. THANKS FOR READING MY REVIEW.

susan1pell

31 de oct. de 2015

Professional quick service. They are very friendly and I felt my car was in great hands. Vinny, was very helpful and squeezed me right in on a very busy Saturday. He answered all my questions and made me feel comfortable. This was my first service visit.

HLongest

31 de oct. de 2015

Mitchell Subaru is far superior to any dealership that I have been to. They always go above and beyond to service you the customer and make sure that you are comfortable and happy with the services they offer and beyond. I have had nothing but good experiences at this dealership and will remain loyal to them as a result for many many years. I am on my second Subaru and will purchase another when it is time. Thank you.

Satisfied customer

30 de oct. de 2015

I have owned Subarus for the past twelve years but last year I needed to find another one and I happened upon Mitchel Subaru in the process of looking for another car. I have been very impressed with the people who work at Mitchell Subaru and the way they treat their customers. From my first call to research buying a pre-owned vehicle to my recent service visit, I have encountered knowledgeable, personable and flexible people who do their best to find out how they can help me accomplish my goals. As a result, I was able to find a car to suit my needs, have it financed in a way that met my budget, ask the questions I needed to ask to learn about the new features on the car, and been given great advice on how to plan for the future repairs/ maintenance I will need to have done. The service protocol at this dealership is thorough and allows me to track the details of the various systems on the car in ways that help me plan for future repairs to the car without having them come up as emergencies or surprises. The explanations given for each item on the service record are understandable and presented carefully. I am grateful for the opportunity this affords me to budget and plan.

Terry

30 de oct. de 2015

I have been a Mitchell customer since moving to the area in 2004. I have purchased two Subarus from them and have always returned for Service. For the past 11 years they have provided super service. They never apply any high pressure and, in fact. tell me when something that could be done does not need to be, at least not yet.

dbluesband

30 de oct. de 2015

I had very pleasant experience purchasing my 2013 dealer certified pre-owned Subaru Legacy. Paul Olson did a very good job explaining all the features of the car. I enjoy the excellent handling and ride of the car. I do have one issue: there is some sort of material on the windshield that looks like drips of clear glue. It is only visible when driving into the sun and is very annoying. I would have liked to have it removed if i had noticed at the time of the test drive and purchase. Unfortunately I didn't notice it until after I had purchased the car.

JKTXV86

30 de oct. de 2015

Coming to Mitchell Subaru to purchase my 2015 Subaru XV Crosstrek was a great decision. They offered friendly service and were extremely knowledgable. They made the entire process painless. Best dealer around.

David

30 de oct. de 2015

Nick and everyone at Mitchell was a pleasure to deal with. We travelled about an hour out of our way to purchase our new Subaru and will do it again when the time comes for another car.

Barbara

30 de oct. de 2015

We have bought more cars from Mitchell than we can remember over the years for members of our family. They are the best for both sales and service. Our most recent purchase is a Subaru Forester, our third Forester. We had great help making our decision, finding the perfect car, purchasing, and then following up with briefings on how to use all of the new technology. Paul Olsen was very patient as we made several visits to test drive different cars and choose features for the Forester. Spiro Mavredakis was helpful with the final purchase details. Weeks after the purchase, any questions were answered quickly and knowledgeably by Paul Olsen and Greg Wheeler. Over the years, we have depended on Ogden Loomis and Vinnie Trigilio in the Subaru service department for great service.

luvmysub

30 de oct. de 2015

Salesmen and entire staff went above and beyond in every aspect of buying a new car. The car like the experience were fantastic. Recommend in a heartbeat

fcastrojr

30 de oct. de 2015

This has been a long relationship with Mitchell Auto, probably over 20 years. We have purchased 4 Volvo's from Mitchel and now 2 Subaru's. You couldn't ask for a more reputable honest car sales experience. There service center is second to none. We recently purchased an other new Subaru Outback. We bought our 2012 Outback from Mitchell and had a great experience with our sales person Greg Wheeler we desired to look at the 2016 Outbacks. Greg told us we were too early for the 2016's but he kept us informed and called us when we could order the 2016. Well we have the 2016 Outback now for 3 months. What a car. I thought the 2012 was great, I can't describe how much improved the 2016's are. I never thought they could improve on the the Outback model. Greg Wheeler and I have become good friends. John McCormick sold us our first Volvo. I could talk all day about the great Mitchell experience but experience it for your self. Thanks Mitchell Subaru and and special thanks to Greg Wheeler.

I think 555

30 de oct. de 2015

They listened, found the car I wanted quickly, answered my questions and didn't get pushy when I said I didn't want something. They were also fair.

RENMSN1216

30 de oct. de 2015

I WALKED IN THERE READY TO HAGGLE AND NOT GET TAKEN (LIKE OTHER DEALERSHIPS DO "LIE"). I KNEW WHAT I WANTED AND WHAT I WANTED TO SPEND, THIS WAS MY 3RD SUBARU DEALER VISIT!! WELL LET ME JUST TELL YOU, THE WARM RECEPTION YOU GOT WHEN YOU WALKED IN, I KNEW I WAS IN THE RIGHT PLACE!! NO HAGGLING AND THEY TOOK VERY GOOD CARE OF ME. IT WASN'T THANKS FOR BUYING A CAR SEE YOU LATER. THEY TOOK THE TIME TO EXPLAIN EVERYTHING AND WENT OVER THE CAR THOROUGHLY!! THANK YOU GUYS AT MITCHELL SUBARU!! I LOVE MY CAR!!

Ann41

30 de oct. de 2015

Mitchell Subaru is an excellent dealer ship to purchase a car from. They are respectful and helpful in answering your questions, treating you fairly and making the transition as smooth as possible for you when purchasing a car. I would recommend talking to Fred who helped me with my purchase of my Subaru vehicle. Fred is very helpful and respectful.

Jfree

30 de oct. de 2015

When I walked in the door I knew what I wanted to buy, and the price it would. Between outright lying to me, leaving me sitting alone at his desk, to talking on and on adout how great the product is, it took him 2 hours to sell the car. After the sale was completed he informed me he was going on vacation and the sale manager would be handling the delivery. Delivery was set for 3-4 days. After 4 days no car and no day set for pick up. The sales manager would never talk to me even when I stopped in person and could see him sitting in his office. Communication was alway through third party's who would act like they were going out of ther way to help me but didn't know anything about what was going on with the car. 11 days after the sale I got the car. Once i signed the paperwork was last time they showed any interest me as a customer.

BobandCarol

30 de oct. de 2015

We previously owned a 2011 Outback and decided it was a good time to trade. We worked with an excellent salesman. He was very helpful and did not push us to buy.

xyz

29 de oct. de 2015

I am from MA but chose to purchase my car from Mitchell because a family member had a wonderful experience here. Couldn't have been further from the truth for me. It took them much longer than they said to get the car I wanted in stock, rescheduled my appointment to purchase the car, they didn't get the car registered in MA so when I took a bus to pay for/pick up my car I left with a loaner car. The finance manager was rude and had multiple errors in my paperwork. It took them 10 days from when I paid for the car to having it delivered to me. There was very little communication from them unless I was contacting them to ask what was going on. I can't believe that I went through all of this and didn't walk away at the first sign of trouble. I could go on and on. Terrible customer service, consistently made me feel like I was doing them a favor by purchasing a car from them, rather than me helping them by coming from out of state since they had been so helpful in the past. Truly atrocious service, will never be returning again.

shoobry

29 de oct. de 2015

Service through Ogden & Vinny is fantastic - it's why we have been custimers for almost 30 years! Sales has been great, too. We keep coming back to Mitchell because they are so wonderfull and are now up to 11 cars purchased/leased/serviced by them. We can't say we HIGHLY RECOMMEND them because "highly' is too low a description for what Mitchell Subaru stands for.

4labs

29 de oct. de 2015

Great service and customer support!!!Ogden went above and beyond to provide great service,as they always do. We've been going to Mitchell Subaru for almost 20 years and we've purchased several cars from them. The cars are great, but as important is the great service department.

EdNat54

29 de oct. de 2015

The work we needed done was taken care of with great courtesy, efficiency, and at the agreed upon price. We highly recommend Mitchell Subaru sales and service departments.

bdavis

29 de oct. de 2015

I showed up at 7:30 a.m. for regular service and a question about safety RE tire wear and winter around the corner. Because I drive 1+ hours one way to the dealership and had a late morning class to teach, I needed to be on the road home by about 10:00. It all went swimmingly, and I was on the road by 9:00, with assurances that my tires were in fine shape going into ice-&-snow season. I certainly would not make the drive if I weren't very happy with the service.

Subaru

29 de oct. de 2015

I find they personnel are friendly and give me an honest estimate of my car's needs. Matt Bartman explained to my satisfaction some concerns I had about my tires.

RLJandOutback

29 de oct. de 2015

I took my very low millage Outback in for an oil change and a manufacturers recall. They found quite a bit more that needed attention. I am absolutely certain they were right and after checking around online, I believe the price was very reasonable.

Aliceandsherm

29 de oct. de 2015

Unhappy with the service advisors competence and using shocks and struts interchangeably. One is covered. And one isn't and none tried to find out for us.Call me to discuss 8605234690

CantonOutback

29 de oct. de 2015

Employees were Helpful and Pleasant. I Appreciated car service to/from work/home. Waiting area was comfortable. Your service center is close to my home /easily accessible.

GBL

29 de oct. de 2015

It was a double win for us to buy our last two cars from Mitchell Suburu. The two cars have exceeded our expectations and the attention and services at the dealership are an excellent example of what a client-centered car dealership should be.

WH Owner

29 de oct. de 2015

I received a notice that my 2015 Legacy needed a software upgrade to the eye-sight feature. I called the service department and they setup an appointment to accommodate my schedule. I brought the car in and it wasready in the timeframe they specified.

Terry

19 de oct. de 2015

I brought the car in for a routine oil change and it was discovered that my head gasket needed to be replaced. It was clear that this was a legitimate need and I am glad that Mitchel spotted it and brought it to my attention. This car was a 2005 Legacy Wagon with about 110,000 miles. The car was purchased at and has always been serviced by Mitchell. Vinny, the Service Manger that process my service requests has always been helpful and has never recommended any thing that didn't need to be done. In fact, he has often told me when things didn't need to be done -- at least not yet.

Chris G.

9 de oct. de 2015

Went into Mitchell Subaru looking for either a new or used car after having my other vehicle for less than a year. At the prior dealership (Hoffman Honda, BOOOOO), I received a less than a positive experience, so I didn't know what to expect walking into Subaru. I had previously bought a car from Mitchell Subaru (2005, Subaru Legacy GT) and I NEVER should have left Subaru. We all make mistakes, right? I worked with Greg Wheeler at Mitchell who was more than professional and courteous. He asked me where I would like my mothly payments to be, and came in right at the number I was looking for, in fact on the lower end. At the other dealer, they were no where close, well above my higher end. Both cars priced in the same range. I respect both Greg and Mitchell for not giving me the run around and wasting my time. I appreciate the service I received at Mitchell and love being back behind the wheel of another Subaru. There is no doubt when I am ready for my next car, I will be going to Mitchell Subaru first. Thanks, Greg! Greg also knows the best pizza places in the Farmington Valley and even introduced me to a place I didnt know had just moved in! Delicious.

Steve Chase

9 de oct. de 2015

I have to say that our car buying experience at Mitchell Subaru was the best we have ever had. We were entirely comfortable with the deal we got and the people with whom we dealt. You cannot help but feel you are being treated honestly and with respect. Definitely not the stereotypical / old school dealership. This dealer will be my first stop in any future car purchase. Thank you Mitchell Subaru.

Jtrock

28 de sep. de 2015

Fred, Joe and Spiro made this as easy as possible. Fred was professional and accomdating. He gave me aggressive numbers from the get go, trade in was more than fair and Spiro made the final paperwork smooth.You need to see these guys if a subaru is what you want

subifan

21 de sep. de 2015

$90.00 oil change and a minimum of 1 1/2 hours quoted time for you to wait. When the car is done they take forever to get the paperwork done. I bought 2 cars from them but will try a different dealership next time.

Sally Bourgault, Subaru owner

2 de sep. de 2015

Mitchell Subaru is a class act. Service on my car has been exceptional. I especially like dealing with Ogden Lummis. He is very professional, knowledgeable, courteous and should be considered a great asset for Mitchell.

Len

25 de ago. de 2015

I am happy to recommend Mitchell Subaru to anyone that is looking to purchase a car. I have purchased a number of cars over the years; and I can honestly say that this was the best experience I have ever had, bar none. My salesman, Mr. Fred Artman was professional - very knowledgeable about the product and quite professional in his approach to the sales experience. I fully expect to be buying more cars from them in the future.

B. COMSTOCK

19 de ago. de 2015

WHEN I WENT TO MITCHELL SUBARU, I FULLY EXPECTED THEM TO BE LIKE ALL THE OTHER CAR DEALERS OUT THERE. MUCH TO MY SURPRISE, I WAS GREETED BY RHONDA (THE GREETER at FRONT DESK) WITH A SMILE AND SHE ASKED HOW SHE COULD HELP ME? I TOLD HER I HAD AN APPOINTMENT WITH RICH O'LOUGHLIN (SALESMAN). I HAVE BEEN WORKING WITH RICH FOR OVER TWO YEARS, WHEN I DECIDED THAT I WAS GOING TO BUY A FORESTER. I HAD FIRST MET RICH AT CENTER SUBARU IN TORRINGTON AND FOLLOWED HIM TO MITCHELL A COUPLE OF YEARS BACK. MY BUYING EXPERIENCE WAS VERY RELAXING AND PROBABLY ONE OF THE BEST BUYING EXPERIENCES OF MY LIFE. RICH HAD SET UP THE CAR THAT I WAS INTERESTED IN AND WAS READY FOR ME TO DO AN EXTENDED TEST DRIVE WITH A NEW 2016 FORESTERING 2.5i TOURING. WE GET INTO THE CAR A GO. WHILE I WAS DRIVING , RICH WAS EXPLANNING ABOUT THE CAR. AFTER WE CLOCKED ON ABOUT 50 MILES, WE GOT BACK TO THE SHOWROOM. THIS IS WHERE MY STOMACH ALWAYS GETS INTO A KNOT. IT TURNS OUT THAT I DID NOT GET THE KNOT THAT I WAS EXPECTING, BUT RATHER, RICH WAS VERY RELAXED WHICH IN TURN MADE ME RELAXED. WE SAT DOWN AND STARTED TALKING ABOUT HOW MUCH I LIKED THE CAR AND WE TALKED ABOUT WHAT THE NUMBERS LOOKED LIKE. AFTER A FEW NEGOTIATIONS, I WAS THE LUCKY MAN OF A BRAND NEW CAR. WE FINALIZED OUR DEAL AND THEN I MET WITH THE MONEY MAN, SPIRO MAVREDAKIS ABOUT WHEN I WANTED TO TAKE DELIVERY. I DECIDED TO PICK UP THE CAR ON FRIDAY, 8/21/2015. MY BUYING EXPERIENCE WAS NOTHING LIKE I'VE HAD IN THE PAST WITH CAR DEALERS. I FEEL LIKE I WAS TREATED WITH RESPECT AND WAS NOT PRESSURED INTO BUYING THIS CAR. I'M PLANNING ON HAVING MY NEW CAR SERVICED AT MITCHELL TOO, AND IF THE SERVICE DEPT. IS ANYTHING LIKE THE SALES DEPT., I EXPECT TO BE A MITCHELL CUSTOMER FOR A LONG, LONG TIME. I CAN'T IMAGINE THAT THE SERVICE DEPT. WOULD BE ANYTHING LESS THAN SALES. I'M THANKFUL THAT I MET RICH A FEW YEARS BACK AND THAT I WAS ABLE TO PURCHASE A CAR FROM HIM TOO. TO ALL OUT THERE, DO NOT PASS MITCHELL SUBARU BY, BUT COME AND TALK TO ANY BODY HERE ABOUT YOUR NEW CAR. YOU'LL BE GALD YOU MADE THE TRIP, I KNOW I AM. THATK YOU RICH, SPIRO AND RHONDA FOR MAKING MY BUYING EXPERIENCE AN UNBELIVABLE ONE. MITCHELL SUBARU IS LUCKY TO HAVE ALL OF YOU HELPING THEM BE THE BEST IN THE BUSINESS.

Barbara [Bristol]

16 de ago. de 2015

I bought my Subaru from Mitchell and was a great experience but all so have my car serviced there and the buying part was painless and easy, Very helpful Sales Staff, but the service department has been so helpful in servicing my car but also answering any questions I might have about my car. I give Mitchell Subaru and their service department high ratings.

rk6772

31 de jul. de 2015

The thing that we remember the most about visiting Mitchell Subaru is the forced march in front of the display case to see their trophies.Everyone had to see the trophies.Mitchell Subaru is very proud of their trophies, even if some of them are the auto-dealer equivalent of a good-attendance award. But if you hang out in the showroom for ten minutes, you'll see that everyone who interacts with a salesman has to be paraded past the trophy cabinet and given the spiel about how awesome Mitchell Subaru's customer service is. But then you notice, this just added more time to the simple act of wanting to test-drive a car to decide if you even wanted to consider a Subaru.And when you leave, you begin to wonder why they felt the need to make such a big deal about it. Certainly, your visit resulted in just as much pressure to buy a car, using the old tactics, as any other old-school dealer; it wasn't exactly stellar. Not terriblenot with Hoffman down the road for comparisonbut not great.And nowhere near the experience of Mitchell Saab, 15 years ago.

diane

25 de jul. de 2015

Easy new car purchase experience, had purchased my previous used vehicle from them as well. Only issue I had was no return phone call from dealer when trying to purchase a extended warranty on another used subaru we own.

mildred velez

20 de jul. de 2015

Staff is very knowledgeable , helpful and courteous . They did not hesitate to address and accommodate my choices when deciding on the color of the automobile as I was somewhat undecided and were very patient with me, for which I am very grateful The process was a very easy one .

Turtle Man

13 de jul. de 2015

I have been a customer of the Mitchell Group for well over 20 years. One reason for being a long time customer is the excellent service. Mitchell understands the importance of service and making a committed effort to maintain a long term relationship that's based on mutual trust and respect. That philosophy makes for a successful business and very satisfied customers who keep coming back to purchase new cars and have their cars serviced for many years to come.

Dhrumil Jariwala

13 de jul. de 2015

Not happy with the after service they have provided. I will keep it short.1. 1st oil change - As the old gasket was left during oil change, it resulted in oil leak and I was left with no oil within few weeks. Had to rush to another Subaru dealer to get it fixed. Even a freshman technician wouldn't do this error (According to another Subaru dealer). Incident was documented for evidence that oil leak happened because oil change wasn?t done properly.2. Massive Wind Noise issue on Legacy 2015 - There are two TSB's to fix the issue. When I went for the first time, it wasn't done properly and issue got much worse. Booked an appointment 2nd time, hoping this time, it will be fixed. I was at the service center before 8 AM i.e. appointment time. Even though appointment was scheduled for 8 AM, till 1 PM they didn't took the car in to fix the issue. I left around 1.00 PM and called them back around 3.30 PM and someone tells me that it wouldn't be done today and someone is working on it and they might need to keep the car. I had mentioned to them beforehand that I am driving out of state on Monday morning. So I went in and then one of the representative tells me that they would need to order the parts. It was clearly mentioned: "Massive wind noise" while scheduling appointment. Subaru had clearly posted 2 TSB's for Legacy 2015. If you don't have parts why schedule an appointment? If you aren't working on it then why tell customers that you would need one more day to fix the issue and then tell to them at the end of the day, oh we don't have parts. Clearly shows incompetence of technical/service department.I was told parts would arrive by Wednesday i.e. within 3-4 days max and then I would receive call back. It's more than 2 weeks and I still haven't received call back from them. I am still waiting for wind noise fix. Since last 8 months, I am driving this noisy car. It?s annoying, really annoying.After service from Mitchel Subaru is zero. (0 to 10 rating with 0 being incompetent in car industry) Sales = 9/10After service = 0/10That being said, I hold respect for Rich O. Nice salesman. I hope, he would work for some another dealer and I would definitely buy another car next year from him. You don't lie and play around with your customers and mess up oil changes and services.

1Frank

13 de jul. de 2015

Technician AGREED, the VOICE RECOGNITION works intermittently so a NEW RADIO Assembly is being ordered and will be replaced FREE "under warranty"

Dorothy & Lorne Dube

13 de jul. de 2015

THE CUSTOMER SERVICE REP. WAS VERY GOOD IN HANDLING MY VISIT.

Theresa Ahearn

13 de jul. de 2015

Happy to bring my car here for servicing, the service is always quick and the staff goes above and beyond to answer your questions. Great service and clean shop!

Vladimir Yatskovskiy

13 de jul. de 2015

As usually: great friendly service.Was done fast and without any "sales" pressure.

Subaru fan

13 de jul. de 2015

Great customer service. Listened to my needs as a buyer of a new vehicle.

Lisa D

11 de jul. de 2015

I bought an Outback in December 2014. It was a pleasant, no hassle experience. I just brought it in for a oil change. It is a bit of a drive for me and there are other dealers who are closer, but I would not trust my car with anyone else.

Deb Traub

10 de jul. de 2015

My first time to have my 2005 Legacy serviced . Easy check in, friendly service agents , I received updated phone calls when needed and the price was below what I estimated . I will always return here not the place in Berlin

BEAR

10 de jul. de 2015

THESE GUYS ARE GREAT!!!!! THE PEOPLE ARE WONDERFUL AND VERY HELPFUL!!! --- WOULD NOT DO BUSINESS ANYWHERE ELSE FROM NOW ON ----GREAT!!! GREAT!! GREAT!!!

Jaime Antunes

9 de jul. de 2015

Everyone was friendly. Great Service. Quick. And adjusted to what I needed.

Tim Briggs

8 de jul. de 2015

they took care of my baby with quick service and was done right!

P Pryor

7 de jul. de 2015

Quick service; friendly personnel; all in all a good experience coupled with good work.

Atkins family

7 de jul. de 2015

Bought my 1st Subaru in about 1980, while living in NH. Bought our 2nd one from Mitchell 9 years ago, after moving from FL to CT. Loved the car. We treated her well, and she was great to us. Just traded in our 2006 Forester to lease (1st time ever) a new Forester Limited with extra features. Everyone was great. Loved working with sales rep, Dan Haluba. Very nice personality and helpful in trying to help us figure out some of the tech features. Also enjoyed working with Greg Shenas. Lawrence in service went out of his way to please us. Already planning on a fourth Subaru in 3 years! Thanks to all. ?

julia filshtein

6 de jul. de 2015

Excellent customer service in all respects. Very happy with suburu

BevB

5 de jul. de 2015

We were treated very well from entrance of facility on first day to exit on our taking ownership of the car. All people we encountered were friendly, informative and professional. I am loving my new Blue Subaru! Has all the bells and whistles I could want and than some. Good dealership, great car!

David Dorsky

4 de jul. de 2015

I had my Outback's oil changed and tires rotated, no problems.

Erminia Pascucci

3 de jul. de 2015

I requested that the same salesman who worked with me on my previous Subaru help me purchase a new Subaru, Greg Wheeler. He is a shining example of what a car salesman should be: conscientious, efficient, pleasant, knowledgeable, available to answer any and all questions, responsive to customer's requests.

Teri

3 de jul. de 2015

Personable and professional without any hard sale tactics. All proud to work at Mitchell and to sell Subarus. (I have never owned one!). Listened to needs and provided a vehicle within purchase range that I am ecstatic to own! (Forester W/All Weather and Eyesight pkgs). Everyone from receptionist (gave me almonds) to Greg Wheeler and Greg (financialwhiz) were absolutely great!

Robert Lovendale

2 de jul. de 2015

The lease on our 2013 Subaru Legacy was nearing the end of tem.I decided to turn it in and check out a new 2015 Legacy- more content, better fuel economy, same reliability. I purchased the last 2 Subarus I leased form Mitchell, then passed them on to family members. This new Legacy is for my wife.Jay Barnard, the sales consultant, was very helpful and made the process go quite smoothly. I am very satisfied with the sales and service support I receive from Mitchell Subaru on all of the (6!) Subarus I have purchased or leased.

Jean Or Joseph Mosa

1 de jul. de 2015

Our car was brought in for body repairs. Unknown, parking lot hit.Service manager was very professional and specific.The repairs was completed on time looked like new.We are very pleased.

Marcia from Canton, CT

1 de jul. de 2015

Wonderful care from all of the staff, especially the friendly and professional receptionist and my Sales Consultant Dan Holuba. Dan carefully answered my questions, went out of his way to find the best car for my needs, and explained the workings of this "new" car to me. What could have been a complicated process was made easy and understandable by Dan. I highly recommend this Mitchell Subaru dealership to everyone, and don't forget to ask for Dan!

David Kluge

1 de jul. de 2015

As family and work needs change, I tend to need a different type of vehicle as the years go by. I also tend to stay with that given type of vehicle for several additional purchases. It becomes easier and more familiar on the second or third purchase as I am already familiar with a given vehicle. Because of positive reports, both verbal and in the press about Subaru (of which I did not have any first hand experience), I went into Mitchell Subaru, and had perhaps the most comfortable car buying experience ever. While the model with specific options was not in stock, they located one, and it actually came in a little earlier than promised. There was a small option that somehow didn't come through with the car, and they located it, and installed it for the delivery date that I had requested.I had absolutely no false promises or any negative issues at all. I couldn't be more pleased with my experience with this dealership. If the car performs as well as the dealership, I will continue to be a very happy customer.

Lucille Or Robert Sorice

30 de jun. de 2015

Aways a pleasant experience a job well done and everyone you talk with is down to earth.

Betsy Or Peter Perkins

30 de jun. de 2015

2014 Subaru Forester purchased new. Brought car in for tire rotation.

KB

30 de jun. de 2015

Customer service rep great. Service done quickly. Aways a pleasant experience.

Martin Valentine

29 de jun. de 2015

Great Service with a friendly staff who knows what they are about . Thumbs up

Dominick Cinti

29 de jun. de 2015

In the initial 20 min at Mitchell my wife and I experienced the worst sales person to assist us in purchasing an automobile. We were about to walk away from Mitchell when our sales person was immediately replaced by Mr. Greg Wheeler; what an incredible transformation! Greg was charming, loquacious, sincere, extremely helpful and in one word a Gentleman - from a terrible beginning to a wonderfully happy experience. Greg deserves 5 Stars. Yes, because of Greg we bought our 1st Subaru, a2015 Outback and frankly, we love it thus far.

Elizabeth Smith

29 de jun. de 2015

Clean reliable and professional dealership. I have bought or leased 4 cars there.

Vladimir Sarnavsky

23 de jun. de 2015

Great customer service. Job was done faster then promised. Comfortable facilities, convenient location

Marianne Or William Malliet

22 de jun. de 2015

The reason I am on my second Subaru is because of the car's reliability and the service dept!

Barbara Atherton

22 de jun. de 2015

Very Caring, I am very pleased. I have recommended Mitchell Subaru to my friends and family

Jim

20 de jun. de 2015

This trip to Mitchel was for a Subary recall service, which was performed with no issues. I also asked that they look over the car, which we purchased from a local dealer and still has a few weeks left in its warranty period, to see if they could spot any significant issues that I may not have picked up on and needed attention. The happily did this for me, and even with no additional charge. We have purchased a car from Mitchell in the past, and I will definitely be back regularly for service on all three of my subarus! I wish all the Subaru dealers in the area were as ethical. Now, if they could only relocate the facility a little closer to where I live... :)

Qiang Zhu

19 de jun. de 2015

Recommend everyone to buy and do service in Mtichell Subaru.

Jkb

19 de jun. de 2015

All the service team advisors are courteous to work with. They do a great job explaining issues with your vehicles.

MikeK

19 de jun. de 2015

We needed to replace a lost fob. They had one in stock! While we waited the hour for it to be cut and programmed, they let us use a loaner to go grocery shopping! That is the way to treat your customers!

K. Lee

16 de jun. de 2015

The customer service was excellent. It is too soon to know if the service was done properly due to the nature of the issue. The reason for the service and cost of repair for the reason for service was exorbitant and upsetting for a brand new car. That is the basis why I cannot give a 5 as at this time I am not fully satisfied with the 2015 Outback durability. Time will tell.

Leigh Allen

15 de jun. de 2015

In and out in more than reasonable time.No fuss, no angst.

Colleen & Robert Nisbet

15 de jun. de 2015

I have a 2011 Outback, and I consistently receive good service from Mitchell!

Dale & Thomas Sheehan

15 de jun. de 2015

long time Mitchel customer. usually good service. location good. facilities nice

Marianne L

14 de jun. de 2015

Purchased a 2015 Forrester and just love it. Actually enjoy going to the service department. Everyone very friendly and cordial. I highly recommend this dealership.

Paul Anderson

13 de jun. de 2015

We were completely satisfied with Dan and Greg in the sales and buying process. Our new Forester is just what we wanted. Dan answered every question we had, and explained the car features very well. He is an excellent salesman, polite, knowledgeable, a good listener, a credit to the firm.Dan is equally skilled, a pleasure to deal with on money matters.We couldn't be more pleased.

Laurie Roberge - Piteo

11 de jun. de 2015

I had unusual circumstances. I was trying to buy my car, but I had an out-of-state driver's license.Mitchell loaned me a car so that I could obtain my CT driver's license.They went over and beyond Great Service. I would never buy a car from anyone but them.I bought my last Subaru from them also and experience the same great service.

JeannetteF

8 de jun. de 2015

I called in for an appointed and was quickly addressed when I arrived. Great service.

Chip and Kate

8 de jun. de 2015

Our 2014 lost power suddenly. Had to tow it in unexpectedly. Mitchell"s understood the gravity of the issue and got right on it. Good communication with us, tenacity on their part as it was a challenging diagnostic process..

Carolyn Checovetes

8 de jun. de 2015

Fast and dependable service. Comfortable waiting area and helpful staff.

Carol & Francis Perrone

5 de jun. de 2015

Very courteous people. Car was ready when promised.

Doug L

5 de jun. de 2015

Thorough 22k checkup. Larry clearly explained my bill. Work was completed timely, as estimated.

Laureen Rausch

2 de jun. de 2015

This particular dealership has a small, personal feel to it. My salesman was highly professional and personable. I received the exact car with the purchase price I had hoped for. I did not feel pressured to upgrade, I have purchased a few new cars. This was the best experience I have had.

Patrick Mcc

2 de jun. de 2015

They did fine. A misunderstanding about "How long will it take?" Which the dealer interpreted as 2 hours of service time, when I meant, when will it be ready. was resolved amicably by a free lender car. But is important that the service understand exactly what the customer means by the question.

ABJjewellover

29 de may. de 2015

NEW 2015 Subaru Outback. Great car! As previously mentioned, Subarus sell themselves. I owned my last Subaru for 13 yrs. My spouse also owns one. This is my third! Suffice it to say, a reliable, safe mode of transportation. I absolutely love this model! We have also bought our prior vehicles from the same dealership. We have had good experiences and the repair/Service Dept. is very reliable/dependable. I highly recommend both the Dealership & Service Department.

Jo-Anne/Kristen

29 de may. de 2015

2015 Subaru Forester. Chose car on a Monday and car was ready on Friday. Sales rep went over all the features of the car. Love my car.

Margaret Begley

26 de may. de 2015

This was our first new car buying experience in 17 years when we bought our existing Subaru Forester in 1998. (still running--no shocker). As a result, we weren't looking forward to the new car buying experience. But it turned out to be quite a pleasant and easy experience (did I just say..."pleasant"????) Granted, Subarus pretty much sell themselves, especially to current owners who can extol their virtues. Still, we appreciated the lack of pressure from our salesperson and his easy personality and even gave him hugs when we picked up the car. Yes, that's right. My husband and I gave him hugs. And we're not even former hippies. Thanks for a great experience, Mitchell Subaru. We L-O-V-E our new Forester!! We were referred to you by a former customer, and we'll certainly refer you to anyone we know who's in the market for a great car brand and dealership.

Alan Richard

25 de may. de 2015

30,000 service - friendly and efficient as expect and as delivered

Barbara girard

25 de may. de 2015

excellent, prompt service. clean, quiet waiting room.

Richard Burek

25 de may. de 2015

Buying was simple and easy Salesperson was friendly, could have upsold me more but did not try.

David Shtromberg

25 de may. de 2015

Service was fast and great quality. Adviser responded on all my questions and explained all details of my service.

Suzanne Vidor

25 de may. de 2015

Nick and Spiro made my new purchase a breeze. They could not have been nicer!

Marsha

22 de may. de 2015

Thane been going here for years. Feel confident, they are polite and helpful but like most dealers they are expensive.

Karyn Or Mark Ahern

21 de may. de 2015

I took my 2014 Outback for an oil change and rotate the tires I was very surprised it was ready sooner than I expected last time I waited for an oil change almost 2hours.

John Crane

21 de may. de 2015

The service has always been excellent at Mitchell Subaru.

Duncan Somerville

15 de may. de 2015

Mitchell Subaru is a very reliable dealership, the most such of any that I have ever dealt with. Their service department has always gone to great lengths to insure the proper operation of my Outback, which drives flawlessly despite its 120k miles.

Dee

14 de may. de 2015

Great service agents who communicate well and treat the customer like family.

Jan and Ken

14 de may. de 2015

As always your associates are friendly and helpful, however, we purchased, at the time of buying our latest car, an insurance policy for scratch and dent sold to us by Chris Townsend. However, when we bought our car in for service and told them about the scratches and dents, we were told that they were not covered. What good is the policy is they don't cover what we were told they would. We would never have bought the policy if it was explained in the beginning the way it was explained when we went in for service. We were very disappointed in the outcome. We would recommend your dealership to friends but tell them specifically to be very careful what is told by salesmen/

SAA

13 de may. de 2015

I was in for a quick oil change and it went perfectly. The representative was friendly, curteous, and knowledgeable

Jill

12 de may. de 2015

Mitchell Subaru is a great dealership. I trust the service managers and technitions to do the work that my Subaru needs so I can drive it for 200,000+ miles.

Jeffrey Hyams

12 de may. de 2015

Very positive experience, service as specified, no complaints

Enthusiastic Driver

8 de may. de 2015

Entire experience was superb. We purchased our 2013 Subaru Outback from Mitchell. They just completed the 30,000 mile service. Every contact by email, phone or in person was more than satisfactory. The final cost of purchase and service was also very fair.

Brendan

7 de may. de 2015

I was looking for an Impreza and was having a hard time deciding between buying new and used. The salesman who worked with me provided in-depth information about both options and was very pleasant to speak with. Customer service is clearly #1 here and I felt very comfortable throughout the buying process.

Randi

7 de may. de 2015

Easy in and out, courteous staff, comfortable waiting area

Helen BG

7 de may. de 2015

I realy felt very respected as a woman shopping for my own car!! That says alot, as I hav been to many other car dealers in my search for a good car. The sales rep was very professional and kind. He was very prompt! I did not waste any time and had my car in a day or so. The rest of the process with the finances went very smooth as well. I am truely very happy about my car and that I purchased it from a very good dealer group.

LN

7 de may. de 2015

Loved our sales person, the sales manager, and the business manager. Everyone was professional and helpful! Couldn't have asked for a better place to buy a car!

Cynthia Grimaldi

6 de may. de 2015

Rene Mitchell help me to purchase my 2015 Crosstrek love the car the service . I received at Mitchell's was excellent. Rene. was very knowledgeable about the crosstrek .

Mark

6 de may. de 2015

Do to medical issue I had to ask that my scheduled service be bumped up a few days. Explained my situation to vinny, one of the reps. And understanding my situation was able to help me out to get the service done sooner as I would be traveling down to yale several times. Thanks to him and the service garage for helping me out.

Joan Yokow

5 de may. de 2015

I as a little shocked to see a charge of $84 for labor to relace two lights - a headlight and a tail light. I'm in the wrong business!

WolfieT

1 de may. de 2015

Great people to deal with when buying a new car. Visited many times while researching our choice. No pressure. Always welcome. Very informative. Extremely helpful. Highly recommend this dealership.

L & S

30 de abr. de 2015

Mitchell Subaru, Canton, Ct Good buying experience, low pressure and professional. The financial process was very well delivered. Had to wait 5weeks for the car (Outback) seems that demand is out pacing supply. The new technology is a bit over whelming and we are somewhat disappointed in the presentation and organization of the owners manual. Not particularly user friendly.

Keith Rosenfeld

29 de abr. de 2015

All of the deal went great. From the initial contact to myself driving away in the exact Subaru Outback that I wanted and ordered.The best experience I ever had.Financing was very easy. The paperwork went smoothly on the table top computer screen with Spiro. And by the way, I got a great rate.My sales agent Greg Wheeler, answered my questions thoroughly. He was pleasant, knowledgeable and "not pushy".......a stand up guy! His explanation of the vehicle, its operations and options was comprehensive and I understood each of those. He made sure that I "got it" and I appreciated that.Again, the best car deal I have ever done. Looking forward to my next Mitchell Subaru.

Roger VanDerlip

28 de abr. de 2015

I've bought from Mitchell Subaru before, and they are a professional, quality, trustworthy, & friendly place to buy a car & to get it serviced, & that's why I went back to them!

AndreaD

28 de abr. de 2015

I came to Mitchell Subaru on the recommendation of a friend and boy am I glad I did. Everyone I encountered was friendly and helpful. My salesperson, Greg Wheeler was excellent. I needed a vehicle fast, and he obtained my Subaru Outback within a few days. This vehicle is one that nobody else in the area had in stock and ordinarily I would have to wait for weeks, if not months to get it in. The dealership on top of this provided me with a car to drive, so I wouldn't incur any further costs driving a rental. Couldn't have been a better buying experience!!!

Robert Klein

28 de abr. de 2015

Cordial and polite. met my expectations. Di not know I needed filters

Jeanne Or Thomas Tinker

28 de abr. de 2015

You are always great when servicing our car.Thank you Tom and Jeanne Tinker

David Simon

28 de abr. de 2015

It was an easy visit and things couldn't have gone smoother. I'm grateful.

jimAvon

28 de abr. de 2015

I had a routine checkup as well as recall issue resolved. Quick and friendly service.

Diane Lavoie

25 de abr. de 2015

Service staff were pleasant and helpful. they were knowledgeable.

T. Olson

24 de abr. de 2015

We had our 2015 Subaru Forester (purchased at Mitchell Subaru in Canton in October 2014) repaired at Mitchell Body Shop in Simsbury, CT in January-February 2015. Doug Van Wormer, Brian Keeler and the entire staff were fantastic! Everyone was very helpful, and Doug Van Wormer in particular went the extra mile for us. Our car looks and drives as if it was a brand-new car. We would highly recommend the Mitchell Body Shop in Simsbury to anyone who may need to have a vehicle repaired.

Danielle Murray

21 de abr. de 2015

Ora did a great job at helping us zero in on what we wanted (we ended up leading) and was patient throughout the process. All people involved were kind, courteous and patient. We never felt overly pressured, just pressured enough into finding the right car to suit our needs. For that, my wife and I are grateful. Excellent service from Mitchell, would like buy from again.

Bradley Or Deborah Davis

21 de abr. de 2015

Already did this, but I can say it again. Your shop was happy to work with my need to drop off as early as possible; the loaner was ready and worked out perfectly; the shop was lacking a particular item but substituted a more expensive item in its place..., without additional charge; the overall experience was as professional and personal as one could expect.

Frank R Salamon

21 de abr. de 2015

Great experience, the service manager (Vinny) really helped me to figure out what should be done to my car. He was very helpful.

John Letson

20 de abr. de 2015

From setting up the appointment, reminders on e-mail and phone messages, performing the work and follow-up on explaining work that should be scheduled for the future, Mitchell Subaru did an outstanding job throughout the process. Vinny in Service did a great job of pulling everything together.

Lily Holthoff

20 de abr. de 2015

My present Forester Subaru is my 4th Subaru. I've recommended the Subaru to most of my friends and I am very happy with your staff's efficiency, curtesy and overall expertise. My next car will still be a Subaru

Single woman over 50

20 de abr. de 2015

I have been coming to Mitchell Subaru for years because I trust them. They are always courteous and friendly, very fair pricing for vehicles and service. I would recommend them to anyone!

Liam and Josephine O'Leary

17 de abr. de 2015

We recently bought a car at Mitchell Subaru. Jay Barnard was the salesman, he was excellant, knowlegable and courteous. He made our experience a pleasant one.This is the 6th car we have bought at Mitchell Subaru Jay Barnard has been the salesman we have dealt with in our most recent purches and we strongly recommend him to our friends as they car shop.

Paul_bk (engineer, retired)

16 de abr. de 2015

Mitchell Subaru is why I buy Subaru. High quality professional people plus the world class performance of Subaru makes it a no-brainer. Go to Mitchell Subaru. See Vinny Trigilio (service agent), tell him Paul K. sent you. The Subaru trained mechanics in the back will heal your car, Vinny will heal your worry. Trust me. I am not an easy customer to please. But Mitchell Subaru does it every time.

John Or Noreen Scafuri

15 de abr. de 2015

This service included a recall and 30,000 mile service. All went well. Ogden is always courteous and helpful.

Susan Banks

15 de abr. de 2015

Staff at Mitchell Subaru are efficient and courteous.

Bradley Or Deborah Davis

14 de abr. de 2015

Everyone was helpful, first to last. And when an appropriate, less expensive item (under warranty) could not be found, they installed a more expensive item. Quality service persuades me that the 1+ hour drive is well worth the bother.

Mary Ellen

14 de abr. de 2015

Mitchell offered a lower price than any other Subaru dealer in the area, got us the exact car we wanted, included extras, and provided spectacular service from initial contact through delivery.

Dale Or Peter Demy

14 de abr. de 2015

Their service was professional and timely and the mall across the street is a pleasant way to pass the time.

Sarah Milevschi

14 de abr. de 2015

This is my second Subaru from Mitchell, and I've recommended both my brother and husband, who have also now brought Subarus there. Greg Wheeler always is very good at meeting my budget. I don't feel like they try to convince me of additional add-ons unless I ask about them. The process is fast and easy, and I feel a level of trust with Mitchell that you just don't get at other dealerships.

SalmonBrook

13 de abr. de 2015

The car needed a #1 U-joint and prop. shaft. We were told the service would take 1.5 to 2 hours, and it was finished in just over an hour. The price was about 70% of what were quoted at another dealership.Plus, the service staff is friendly and skilled at explaining the work to be completed.They keep their promises, too.

Mihai

13 de abr. de 2015

The buying process for a new car was made very easy by the staff. I never felt rushed in making my decision and the staff explained very well and in detail the entire process. They went over the car specs, costs of additional features and what was the bottom line.

Steve

10 de abr. de 2015

I bought a year old Subaru Outback with an extended 3 year warranty into which I was pressured by the salesman. After returning home with the vehicle, found that the door handle on the passenger side front door was broken. I made an appointment to have it fixed, as parts needed to be ordered.Upon returning home with the car after the repair, I detected the unmistakable odor of cyanoacrylate, i.e. Superglue! The broken handle was not replaced, just glued! One firm tug and the handle was broken again. Two year years later when a warning displayed on my dashboard, I learned that an airbag control module had failed. "Great!" I thought, glad I spent $500 for the 3 year extended warranty. Guess not. The three year extended warranty was not, in fact, three additional years, but three years from the date of the care original delivery. Baited and switched!Fast forward to last month, took car in for recall of brake lines. Car repaired with brake lines sprayed with a rust inhibitor and the service advisor informing me that I have an exhaust leak (which I knew but was going to fix myself when Winter eventually ends). I chose to not have Mitchell do the repair, but now I have a wrecked exhaust heat shield due to the ham-handed removal of the heat shield by their mechanic as he searched for the leak.I have no issues with pricing, as dealers work off book prices for repairs. Prices are what they are. However, the repeated dishonesty and substandard work is consistent with every other negative post here. I live have lived in Canton most of my life and would recommend anyone looking for Subaru service to try ANY OTHER DEALER. I cannot believe that there is another dealer in Connecticut able to match the horrible customer service of Mitchell.

appreciative buyer

10 de abr. de 2015

Excellent service. Knowledgable. Efficient. Reasonable. Resourceful.

Allan :Happy local customer

10 de abr. de 2015

They always keep in touch with me thru Email. The service provided is always top notch. I like the new service aria, clean ,prompt and complete.

Jacob Mccormick

9 de abr. de 2015

Super nice staff, no pushiness involved. Very relaxed atmosphere

James Jamgochian

9 de abr. de 2015

I took my 2009 subaru outback in for a recall notice, and the service was excellant. I have been to this dealership before, and I find the people there to be very friendly and helpful. They complete their work in a timely manner, and I would not hesitate to visit them in the future for my car's service.Great job Lenny to you and your staff, keep up the great work.Jim

Michael and Rosanne

9 de abr. de 2015

We hate the whole process of buying cars---the pushy salespeople, the back and forth haggling with the manager in the backroom, the extra surprise costs, etc. At Mitchell Subaru, we didn't get any of that. They were very professional and honest from the start. Would definitely recommend them to others.

Judy

9 de abr. de 2015

Always friendly, good service. The only problem is that I was told I could have a loaner for the day but then there were none available this week. Luckily I had a car to use until noon and my car repair was done by then.

Meghan Elizabeth Sherman

8 de abr. de 2015

Everyone was polite and helpful. Laughed at my corny jokes since I was nervous. I felt very comfortable purchasing my new car.

Dolph Becker

7 de abr. de 2015

My experience was brief but enjoyable. My recall check was performed quickly and the service rep was knowledgeable and helpful. I could not have asked for more. Thank you!

Emmanuel Gerolamo

7 de abr. de 2015

Our salesman greg wheeler was excellent. Very professional took the time to address all out questions.

Gina Baixauli

6 de abr. de 2015

I had my car detailed and cleaned because olive oil spill and Cheryl who I spoke to on phone and then in person in Service (i hope it is Cheryl) she was nice and very sweet and hopeful. all of them are very good. she is very personable and i really like that

Rudy, S

2 de abr. de 2015

I never thought I'd get credit approval on my own but lo and behold I went from zero to all the paperwork signed in one visit. These people are friendly, down to earth, honest, fair, and efficient. I live in NY and had to drive 2 hours one way to buy from here and it was definitely worth the time and gas.

Michael Ellis

1 de abr. de 2015

The total experience from start to finish was excellent. Paul, Spiro, and Greg, were very knowledgeable and professional. Our purchase went very smoothly. Would absolutely recommend this dealership to everyone.

Jonathan Or Rose Dyer

31 de mar. de 2015

It was a scheduled maintenance, there were no issues, the staff were friendly, it was performed within the described time frame, there was a detailed summary and invoice which I was walked through, the pricing is fair. I remain very happy with the car and the service.This survey is a little pushy, I would prefer not to be forced to complete all components.

John

31 de mar. de 2015

Brought my car in for a recall but also had some routine service done. As always, I was greeted by my service manager who reviewed the reason I was there and asked if there any other issues with the car that needed to be addressed. The waiting area was very clean and had a TV and refreshments along with accommodations for people who need to work. Work was done promptly and neatly. Service manager went over the service report and noted areas that needed to be addressed in the near future. All in all, a very good experience.

Ed and Paula

31 de mar. de 2015

We chose Mitchell Subaru over other dealers because of their good reviews, and a few of our friends had bought vehicles from them in the past 2 years and were pleased with the service and experience. We initially went on a Saturday and noticed how busy it was. First thought was hmmmm, must be a good place. Salespeople were not pushy. (Big plus). After purchasing our car, we had a question about the bluetooth and the service tech was prompt and courteous answered our question. John G was our salesman, did great job. Recommend him if you are looking for a car.

Mary

30 de mar. de 2015

My car had been diagnosEd by a another place and they told me they couldn't fix it I had to bring it to the dealer . They fixed it and it was fixed the first time and the right way. Not to expensive either . I'm so happy it's loll set.no more poblem

Loree Hintermister

30 de mar. de 2015

Working with Ogden Lummis is always an adventure and a pleasure.He has guided me through difficult times with two Subaru's.I count on him and your mechanics. I trust him!!!! Loree

Benjamin Shapiro

25 de mar. de 2015

These guys are fantastic. I worked with Rich O'Laughlan. He was so honest and fair with me that he sold the customer service and car buying experience first and the car just happened to come along with it. I could not be happier.

Sophie

25 de mar. de 2015

I always have a great experience at Mitchell Subaru. The Service Department is able to answer my many questions and they make any repairs needed in a timely manner. I trust them as well. My car couldn't be in better operating shape.

Kenneth Scheinblum

24 de mar. de 2015

We came into the dealership with the idea of just gathering information and test driving a Legacy. Richard assisted us and patiently answered all out questions. No pressure at all. When we got to the question about price, we were given a great offer. I had done extensive research on the internet and knew immediately it was a terrific price. At that point it made no sense to "go shopping." We had previously purchased a Saab from Mitchell, and we were very comfortable with our previous post purchase experience. Kudos to Spiro for getting us a finance rate even below the special rate Subaru was offering. Just a great experience overall.

ktewk8237

23 de mar. de 2015

I brought my car in for routine maintenance, and the representative who met me was friendly and knowledgeable. The time and price he quoted were reasonable, and the waiting room was comfortable for my stay. I was very happy with the service, and I will definitely be back again!

Lisa b

19 de mar. de 2015

Staff worked with me on an unexpected repair to help lower the bill. They were very kind and professional. Lisa b

Subaru Loyalist

4 de mar. de 2015

We have been Mitchell customers since 1990, having bought several Subarus there. Service is always excellent, and we have always felt fairly treated during our sales and/or trade-in processes.

Subaru Fan

2 de mar. de 2015

Always friendly and courteous - that's my Mitchell's Subaru! I've been dealing with them since 1992 and they just keep getting better and better!

3-Subies

19 de ene. de 2015

We recently completed the purchase of a new Subaru Outback. Our salesperson, Greg Wheeler did a great job with the process, thorough at the initial car overview, as well as the delivery. Probably the best review of a car I've had from any dealership. The purchase process was surprisingly easy and straight forward. After researching on line, the price we agreed to was very much in line with my expectations. This is our third Subaru in the house and this was the easiest and smoothest process. The dealership is great from a service standpoint as well.

Sheryle Pardee

18 de ene. de 2015

In the middle of a snowstorm, I decided to investigate Subaru! I have been a dyed-in-the-wool Honda owner for many years. Interested in the Forester, I decided to investigate. My first trip to Mitchell resulted in a purchase. The no-hassle, no-pressure approach was impressive. I was pleased with the pricing and cannot say enough about my salesman - Jay Barnard. As the dealership was allowing their folks to leave because of the snow, Jay styled and made my buying experience exceptional. Competitors - take note . . . this is the way the consumer wants to buy a car!

Betsy & Mark

16 de ene. de 2015

ba-lo-ney; foolish or deceptive talk; nonsense. You don't get ANY from Greg Wheeler at Mitchell Subaru. Ask a question; get a straight answer, if he doesn't know the answer, he gets one. Pleasant demeanor as well. What more could you ask for?

Jetsfan

15 de ene. de 2015

Service department is excellent. Responsiveness and quality can always be expected and is always delivered.

TB

9 de ene. de 2015

As you are searching to buy or have your Subaru fixed, keep away from this dealership, they will promise you everything but then fail to deliver. Then when you ask why, they will only make excuses and fail to resolve the issues. Try Center Subaru in Torrrington, as they are much better.

C.L.

3 de ene. de 2015

It charges $35 labor fee for changing a bulb. If you need to burn your money, go to this place. It is a horrible place to have car service.

Julie P

16 de dic. de 2014

Went in with knowledge of what I wanted, a 2015 Subaru Impreza 2.0i sport premium M5 in dark gray metallic. I just wanted to start putting numbers together. Salesman was unhelpful, unwelcoming, and just plain rude. Had a poor attitude. He even asked me if he was going to do all this work for me to just go and compare prices at other dealerships. I was ignored by the person who just drove my car off to appraise it. After over a half an hour of standing outside waiting, I was given an offer that was poorly explained, without being offered a test drive, without any talks about the car itself, and asked "So are you gonna put a deposit on it?" After I declined, I was caught in between the two gentlemen, now I know one was Greg Wheeler and I believe my salesman was named Richard, but I'm not 100%. They were yelling and stating that they are the only dealership that has the car I want, the impreza in gray with a stick shift, and if another dealership wanted to trade for it, they wouldn't give it to them because they know I want it and thus, I'd have to buy it through them or not get it at all. I told them they were trying to blackmail me into buying a car, which is when they started backing off and asking if I wanted to talk numbers. The entire time it was clear they did not want me there, which is surprising, because there were almost no other customers there. If I could give them a lower rating, I would.

Kathryn

8 de dic. de 2014

My car buying experience at Mitchell Subaru was excellent from start to finish - professional, respectful, fully informative. I did not feel at all pressured by the salesman, Rich, who worked with me. My new Subaru Impreza is my 4th Subaru and my 2nd purchased with Mitchell. I have had my cars serviced for more than 15 years at Mitchell and have always been very satisfied. I can honestly recommend Mitchell Subaru in Canton for Subaru purchase and maintenance.

Sally Bourgault

4 de dic. de 2014

Initially experienced an issue with resolving a problem with black streaks running from all black gaskets on exterior of car, but decided to "live with it." However, subsequently my experience with Mitchell Subaru has been outstanding. All agents have been extremely helpful, kind, professional and knowledgeable. I especially like dealing with Ogden. He's terrific. I recently had my Impreza serviced and he thoughtfully found a $10.00 coupon online and applied it to my bill which I appreciated very much. Little things like that will keep me returning to Mitchell.

ERNIE A

29 de nov. de 2014

I HAD A GREAT STRESS FREE EXPERIENCE BUYING MY OUTBACK FROM MITCHELL JAY WAS COURTEOUS AND HELPFUL I TALKED TO ANOTHER DEALER IN THE AREA BUT I WAS LESS THAN IMPRESSED WITH THEIR ATTITUDE IM GLAD I CALLED MITCHELL

JoyB

28 de nov. de 2014

We just leased our first Subaru and had a great buying experience at Mitchell Subaru! We were expecting a typical car sales experience and had our defenses up a bit, but to our surprise the sales staff, specifically Paul Olsen, treated us with respect, honesty and courtesy. We ended up getting a great deal on a new 2015 Forester. Paul helped us get to the price point we were looking for. All information was transparent and we felt like we got a good, honest deal without any hassle. I'll be recommending this dealership to our friends who are looking for a Subaru, and would recommend it to others in the market for a new or used Subaru.

Rich G

30 de oct. de 2014

Originally purchased my 2010 Forester from Mitchell and was totally happy with the experience. Have not used Mitchell for normal service as dealership is a trip from my house. Made the trip for service when Brake Line recall was issued and they took care of everything (no problem found) plus a few other work items. Mitchell's facility has been renovated with a much better waiting area.

Regular Customer

27 de oct. de 2014

Mitchell Subaru completed my service, on time, within budget, and called for permission before adding two additional services.

the LeClairs

21 de oct. de 2014

We worked with Ora Curry at the Canton Mitchell Subaru Site. Top-Notch quality sales, and he knew the product.

Gary

18 de oct. de 2014

Buying a car a pleasure? Yes it was, again, for the third time

Bonnie

7 de oct. de 2014

very pleasant experience. greeted warmly by salesman, Ora Curry, who showed me around, answered all my questions, and allowed me to decide whether I wanted to pursue purchasing a Subaru. Came back with my husband and Ora was there to welcome us and guide us along without any pressure. When the decision was made to purchase a Subaru at this dealership, our salesman - again Ora, worked with us to make a deal we were comfortable with and to help us weigh all options about trading in our car. After our purchase, we were given a thorough explanation of all features of our new car, were encouraged to call our salesman at any time if we had further questions, and we left feeling very satisfied and appreciated as customers. A very fine experience.

PMD

29 de sep. de 2014

I requested quotes from five different dealers. All but Michell's sent back e-mails professing to be my new best friend and providing detailed, but irelevant biographies. Michell's sent a quote. When I was ready to purchase, they gave me the same price. When I showed up to complete the purchase, the price of the car was the same as the quote. It took less than an hour to complete the paperwork. They didn't try to sell me a lot of extras. By far, the easiest and less stressful car buying experience I have ever had. They went above and beyond to accommodate me in my model and color choices, and they did a great job in finding an excellent financing rate.

Pinky

22 de sep. de 2014

I have had Mercedes for 6 years. A year ago I bought my first Subaru from Mitchell Subaru. It has been wonderful. By the one year mark with my both of my Mercedes, I had to be towed once with one and twice with the second one, had to have new brakes, new tires... It was costly and not reliable. My Subaru Forester has been in only for routine maintenance, it has been wonderful. The service area and people of Mitchel certsinly make the experience as comfortable as possible and they keep their word of getting you in and out fast! By the way I have only been driving my Forester for 10 months, it has over 40,000 miles and it drives great in the snow and in any conditions!

Royce

10 de sep. de 2014

I was insulted by the value they awarded for my trade-in, and they never returned my registration or my insurance card. They managed to get the new car registered and insured with the right information, but never returned the original documents. Not sure the motive, but annoying when you're giving a dealership retail money for anything. They shaved nothing from the price. Offered a third of actual value for my trade-in, and absconded away with the paperwork.

B & S King

9 de sep. de 2014

We have been dealing with Mitchell Subaru since 1988 with purchase and service on eight Subarus over that time period. The buying process is easy and the service is excellent. We have always gotten a "great deal" when purchasing and are treated like family when taking cars in for service. We have never felt like we overpaid for anything - in fact, Vinny & Ogden in service have saved us money by recommending alternatives to high price work. YOU CAN'T GO WRONG WITH MITCHELL SUBARU!!!

Barbara Atherton

2 de sep. de 2014

In the last month I had my Subaru services at Mitchell and helped a friend purchase a Subaru there. The staff are wonderful, Both the service and the sales experience were great, No hard sell, patient and willing to answer a million questions! Thank you Mitchell Subaru!

Bill

11 de ago. de 2014

Friendly, courteous, and timely service. Very satisfied with service rendered by Vinnie.

JFerg

4 de ago. de 2014

Overall, the experience was great. The only thing I'd mention is that when you're quoted a price, ask then to break it down line by line. When I had them so that, they realized a redundancy which, if overlooked, would have resulted in an over charge of about $135.

Gloria Serratore

3 de ago. de 2014

I live in Bristol and this is the nearest Subaru service group so I decided to give Mitchell a try. Great experience! They were honest and the cost was reasonable. I have a newer car but love my old 1998 legacy station wagon. The brakes on my other car are quick to respond so I thought my trusty wagon brakes were worn out. Lawrence Ganezer had them checked and the report said they were okay. Many dealers would have said I needed new brakes, I know from experience with other things how true this can be. Everything else was checked out and minor things were done as I waited in the office, saving me a return trip. I will certainly return for service to Mitchell. Dave Teft, Drew Paris, Gary Cresco, and of course Lawrence - THANK YOU FOR YOUR GOOD WORK AND YOUR COURTESY!

Local client

22 de jul. de 2014

I have purchased 2 new Foresters from Mitchell ni the past 13 years. The sales and service teams are consistently capable, trustworthy, and highly skilled. These folks are the best!

Skatemom!

14 de jul. de 2014

Always a pleasure! I drive 1. 1/2 hours because I know the quality you provide is well worth my time ! Thank you!

DennisDJr

27 de jun. de 2014

We have purchased or leased several Subarus over the years and always had them serviced at Mitchell Subaru in Canton, CT. We have found the staff and the then Manager, Ogden Lummis, consistently concerned, honest, and fair. Trusting any dealership service department is a leap of faith, and our faith in this dealership has never been shaken over more than a quarter century.

Forester Fan

25 de jun. de 2014

I've had body repair done on two Subaru Foresters several times at the body shop in Simsbury. All repairs were done essentially perfectly. One recent highlight was a repair to scratches on a leather seat. I could not believe how perfectly the work was completed. The seat was again like new!

Margaret

23 de jun. de 2014

Everyone was pleasant, the waiting area was comfortable and service was quick.

lucy sorice

22 de jun. de 2014

we are confident in all dealings with mitchell subaru , they are consistent in whatever are needs are for our vehicle, we are totally pleased with our choice to do business with them.

Max&Tessie

16 de jun. de 2014

We purchased our Subaru Forester 2013 a year ago in April. We were very happy with all of the Sales Dept staff and we continue to be very satisfied with the Service Department. Friendly, courteous and very professional staff are always there to help us with any questions or concerns. Great Dealer that we do recommend to anybody.

George Lucy

9 de jun. de 2014

Great service, scheduled us right away for our repairs, great communication, we knew exactly what was needed and how long it would take. Repairs done that day, efficient and friendly service!

Maggy

2 de jun. de 2014

I recently had my Subaru in for its big 60k mile service. As always the people there were friendly, prompt, and open. They fully explained what was involved and promised to keep costs as much in check as possible. The bagels and coffee in the comfortable waiting area were appreciated. The shuttle driver was a delight. The couple items found during the service were addressed and the whole thing was completed on time. This is the first car dealer I have ever felt fully comfortable with and trusted. Well done, Mitchell Subaru!

Chuck Gardner

18 de may. de 2014

I have been dealing with Mitchell's Subaru for well over twenty years. The last vehicle I bought from them was in 1993 and it now has a quarter of a million miles on it. During the time I've owned this vehicle all service has been done by Mitchell's. This includes some major items such as a new clutch, brakes, and emission's system. Aside from those most of the work has been of a preventive maintenance type such as oil changes, new blades, ect. There was never a time when the service people were anything other than polite, helpful, and, I would imagine sometimes difficult in this business, cheerful. But above all, they were honest. Their estimate for the work was usually right on the dollar and if they felt that I would be inconvenienced they warned me beforehand. And by the way, my 1993 Legacy station wagon still takes me where I want to go and sometimes during New England winters that is not always the easiest thing.

Fan

15 de may. de 2014

We had a great experience with Mitchell Subaru when we purchased our 2011 Legacy which we love. Our Salesman, Ora Curry was very nice, patient and great to work with, even after we changed our mind on the color and purchased a different vehicle from him at the last minute. I will definately refer family and friends to Ora Curry at Mitchell Subaru. The car is used, but it looks brand new.

Jetsfan

15 de may. de 2014

Excellent customer service is always provided. Can always get a convenient time and the service is provided on time and as requested .

Randy Hebb

15 de may. de 2014

I was looking for another Subaru so I could give my 2009 Impreza to my daughter who is away at school. I had the good fortune to see a pristine pre-owned Outback VDC on Mitchell's web site. I contacted Greg Wheeler via email to arrange a demo. He got back to me quickly, and we made arrangements to see the car. Greg and I hit it off right away. His pleasant manner and knowledge of cars made me feel like I was talking to an old friend. I have to say, that this was the most pleasant experience I have ever had purchasing a car. This is my third Subaru, and the second one from Mitchell's. I can say without hesitation that I have had nothing but great experiences dealing with all the people in sales, service and parts at Mitchell's Subaru in Canton/Avon.

Pam

14 de may. de 2014

First Subaru I have owned but I have gone to Mitchell before for a used car. Worked with Greg Wheeler both times and had no problems at all. Sales went smoothly and Greg did not try to push me into buying something I didn't want. Everything just went smoothly. Love Mitchell and would definitely go back again. Thanks.

Steve Smith

10 de may. de 2014

Paul Olson, the Mitchell Subaru Sales representative was excellent. He was low pressure, extremely knowledgable about the Forester I ultimately purchased and made the whole buying experience painless. I'm totally enjoying my new Forester and would highly recommend the dealership, the Sales representative and the car.

Krrtools

5 de may. de 2014

Once again I was disappointed in the Mitchell Care package, for which I pay dearly. Mitchell charges for tire rotation, I simply cannot understand their position. The package covers expensive oil changes but the dealership charges $49 to rotate tires.Why this piece of normal maintenance is not covered under this expensive add-on package is beyond what I consider acceptable.

Vicky

2 de may. de 2014

Folks at Mitchell Subaru are great. When you see the same faces after years of going there, you know you can trust them to do right by you. My 2012 Subaru Tribeca is my 5th Subaru and I wouldn't go anywhere else for service..or sales.

Kathy

26 de abr. de 2014

I have just purchased my first vehicle and I am so glad that I went to Mitchell Subaru; it was a very enjoyable experience and I really appreciated the patience and attention of my sales person, Ora Curry. Everyone at Mitchell Subaru was friendly and felt that the experience was not only focused on the sale, but on making sure I was comfortable.

nerfherder101

22 de abr. de 2014

Went there to buy a used car from them. Things started off okay with the first guy I dealt with. Then I was handed over to another salesman to close the deal. Right off the bat he was a xxxxxxx. I asked well before hand if I could get the car on a lift to see the underside. When the time came I was denied.Everything that I could see checked out with the car so I opened negotiations. They had the car listed at a price that was just to high. I came in a little lower and without even trying to negotiate the xxxxxxx just flat out said "no, no way". I was floored. So I brought in my knowledge about the car (ALWAYS DO YOUR RESEARCH!) and quickly shouted out about half a dozen or more issues with the car that needed to be addressed (nothing major) and said, "with all this that needs fixing you're not even going to offer me a lower price?"Realizing I wasn't some idiot customer and that I actually knew my stuff, he huffed and puffed away to go talk to the sales manager. This is a lie in it's own. They don't go to discuss things and he isn't in my corner. They go over and say "See that clown, he wants to negotiate, pretend like we are discussing things."Finally he comes back and passes me off to the "sales manager" because he no longer wants to deal with me. After some back and forth we come to a deal. They fix a few things and knock off some money I take the car. Few days later I take delivery.A couple of days later I notice some clumping in the suspension. I call them up to use my 30 day warranty. Fighting me tooth and nail they finally agree to look at it. I tell them exactly whats wrong (from experience) and they look at it and tell me its fine and normal. Bull poopie. I take it to my personal trusted mechanic and sure enough, it was exactly what I said it was. Yet they still refused to fix anything.Never trust any car salesmen and especially the lot at Mitchell. Out right dishonest jerks.

JMReim

9 de abr. de 2014

Had difficulty figuring out some advanced parts of the Legacy Navigation System. The documentation isn't the easiest to follow and there's not much online in the way of tutorials. Jay Barnard of Mitchell Subaru was incredibly responsive, took the time to solve my issue, called me back the same day and walked me through step-by-step instructions. Very capable and impressive customer service I won't soon forget - Thx Jay!

Joanie

8 de abr. de 2014

I am new to the Mitchell Auto Group and did not buy my vehicle there because I didn't live in this area. I have moved to the area and called Mitchell to service my vehicle. The service folks are friendly and informative, the waiting areas clean and very nice, the time to schedule a visit was less than 2 days for a routine maintenance and they had an internet coupon for 10% off the charge. I found the experience to be hassle free and I am glad I am a new Mitchell customer.

the Flower Child

28 de mar. de 2014

When I moved to Canton 9 years ago, I needed a car. While driving past Mitchell daily, I fell in love with the 2005 Outback which fit my active lifestyle perfectly. The Subaru reputation and Mitchell's location convenience was a no brainer. Once I had a repair done out of town, a 'good deal'. That required Mitchell to repair their work. Now 118,000 miles later, I visit more often to keep it safe and running smoothly which it does. They know my car, I work with them, they with me. Thanks Vinny for the recent rescue. I'll be back.

Kim

21 de mar. de 2014

Always have a very friendly and helpful experience when I go there!! Would recommend them to anyone.

Dorothy & Bob

21 de mar. de 2014

Our experience at Mitchell Subaru was very easy and satisfying. Our sales person, Ora Curry was very knowledgeable, understanding and friendly. He made our experience very satisfying. Will recommend the sales rep and dealership to our friends.

Sue F.

20 de mar. de 2014

Ora was helpful throughout the process of leasing a car from Mitchell Subaru. We had intended to just look at Subaru for comparison and ended up with the Forester! Ora was friendly, knowledgable, and timely in every aspect of the experience.

Someguy

26 de feb. de 2014

very friendly, helpful and extremely knowledgeable staff. I am pleased to have found such a quality dealership in the area. I highly recommend Mitchell Subaru.

Rebecca Luke

18 de feb. de 2014

Just wanted to take a moment and thank Jay Barnard and Greg (who's last name is escaping me as I am writing this) for a truly excellent buying experience at Mitchell Subaru!! I haven't bought a car in almost 20 years and was very nervous about how it would all play out. Jay couldn't have been more helpful and informative about the Subaru I was looking at. The whole process was very quick and comfortable! I never once felt pressured! Jay was the seller and Greg was the finance guy and both were equally great!!! If you are in the market for a Subaru, make the trek to Canton, CT and buy your next Subaru here!! You won't regret it!!!!

Eva B.

10 de feb. de 2014

I will never return here. Complete disorganization, 'first come first served' service experience makes appointments pointless and time management impossible. I was charged twice the quoted amount for brake fluid replacement, quoted (and refused) remote key fob replacement for 2X what another dealer quoted, was told an oil leak requires $1800 head gasket replacement, which subsequently turned out to be a $50 oil pressure switch replacement! The internal communication at Mitchell is equally poor..Rather than a reply from the Service Manager, I was contacted by their VW dealership about my inquiry about a used convertible??!?? This was the single worst, not to mention dishonest, service experience I have ever encountered.

evabarham

4 de feb. de 2014

The service department is appallingly unprofessional and untrustworthy. After confusion and delay when arriving for a scheduled appointment (they seemed to run the place as first come first served, ignoring service appointments), they charged 2X the quoted amount for brake fluid replacement, and diagnosed an oil leak as a $1800 head gasket replacement. Another highly reputable mechanic subsequently determined there is no head gasket leak, rather charged me $40 to replace an oil pressure switch. Mitchell also quoted over 2X what another dealer charges to make a duplicate remote key fob. I WILL NEVER let them touch my car again.

Apollo Vet

3 de feb. de 2014

The people at Mitchell Subaru are competent and pleasant to work with. The facilities are first rate. All repairs have been done right the first time. As on who values my own time, I appreciate the range of services available, including frss transportation to and from home to the dealership. While the charge rates are high, I am willing to pay to avail myself of them.

P. Han

3 de feb. de 2014

Mitchell Subaru is Excellent! Being a 3 time Mercedes M class Owner I can say that Mitchell is on par or above the service and care you get from a luxury car dealership! The Subaru Forester is a great ride, the in snow driving is great, very sturdy on the road!

John M.

30 de ene. de 2014

Had a great car buying experience at Mitchell Subaru. My salesperson was Jay Barnard. Jay was able to locate my preferred car (2014 Forester XT Premium) and color when no other dealers were able to do the same. There was no pressure and I received a fair price. Overall a great car buying experience.

Chuck

29 de ene. de 2014

I am at a quarter of a million miles on my 1993 Subaru GL Station Wagon. Any repairs needed were done by the servicemen at Mitchell's and I took it over a couple of times where the problem I had was taken care of on the spot with no cost by Vinnie or Ogden. This is my third Subaru from Mitchell's and when Bessie goes I will be back for a new one.

Robert & Lucy in our subaru

27 de ene. de 2014

Was taken care of by all involved in very professional manner. Made me confident that all service will be performed correctly. Especially the service writer Vinney. His positive words assured me I trusted the right people for my vehicle. And receiving the vehicle and driving home i could feel a difference. Thank You Mitchell Subaru for being so easy to do business with.

Lorraine M.

21 de ene. de 2014

Purchased 2 cars at Mitchell and will return for future purchases Fast, courteous service for repairs and routine maintenance Pleasant, accommodating personnel.

Duncan S.

17 de ene. de 2014

Mitchell Subaru in Canton CT is the best dealership that I've ever experienced. I know that I can always count on service reps Vinny and Ogden to provide for comprehensive and thorough work on my '07 Outback. That is the reason that I'm happy to stay with the Subaru brand.

jim herstell

13 de ene. de 2014

had a great experience shopping for my purchase, no high pressure sales pitch listened to what lwas looking for in a price range l wanted and my sales person Jay barnard was very helpful in my getting what l wanted.

wp

31 de dic. de 2013

I grew up around the car business. I've seen good dealerships, bad dealerships and the best. Mitchell Subaru rates among the very best. Customer service is always friendly, courteous and receptive to the customer needs. Their service technicians and mechanics always deliver quality repairs and maintenance and the entire service department takes a vested interest in your satisfaction with owning a Subaru.

Edee T. A very happy customer

13 de dic. de 2013

My salesman, Nick Hurley, was patient, honest (yes, a car dealer and honest!) and very knowledgable. He never rushed me, and knew that I was looking around and not in any hurry to purchase a vehicle. I had moved to Connecticut recently and realized that I needed a four wheel drive to help me get through the winters here. I visited Mitchell Subaru often over many months, and initially drove he Cross Trek. Nick knew that I wasn't completely satisfied with the Cross Trek and that I was looking around at three or four other SUV's. Although some of what I was looking at was basically fine, and I could settle for at least one other, what bothered me about the other vehicles was the poor visibility in the rear, and the fact that although they claimed to be all wheel drive, they weren't totally all wheel drive all the time. I learned, not only from Nick, but through a lot of research, that Subaru is the only car that can claim that fact. The bottom line is that when the 2014 Forrester came into the show room, with the new design and all the bells and whistles, once I drove it I was sold. Thank you Nick Hurley, and Mitchell Auto Group. You are the best!

MBG

9 de dic. de 2013

Just moved to Simsbury so I needed to find local Subaru dealer and Mitchell Subaru fits the bill. Recently had maintenance done and was very pleased --you drive up, they take your car, do a once around and then you are greeted by the intake guys ---seems to me they do everything to make you comfortable while you wait. Also had a chance to observe the Service Manager (Rob?) in action with his team and he was all about running a tight ship to keep the customer's wait time down, and to provide great customer service on all fronts. Oh yeah, and my car runs smoothly. MBG.

Cathy

29 de nov. de 2013

I worked with both Nick and Ryan, what a great couple of guys! I had been to another dealer and it was the same sleezy sales pitch. These two men were honest and gave me a fair price...love the car! A class act at Mitchell Subaru! I would certainly recommend to others. Sincerely, Cathy Hope

Donna Bielefield

27 de nov. de 2013

Thank you to Ora Curry for all of his help with my purchase. Love my Subaru. It was an easy ,no hassle sale.

CherylJ511

26 de nov. de 2013

I have purchased 4 vehicles over the past 15 years from Mitchell Subaru and take my car there for all it's service needs, Vinny is great, he listens to my concerns, answers my questions, calls me with updates and even picked me up at the Canton shopping center when I had too much to carry back to the dealership. As a single woman I could be an easy "mark" at some service shops but I always get fair quotes and I know my repairs are done right the first time, They always notify me of recalls, provide a loaner vehicle when applicable, and are just all around provide a great service experience.

OscarjustOscar

22 de nov. de 2013

I Buy my Subaru's at Mitchells and I service them at Mitchells, I have a 2003 Subaru bought new in 2004 at Mitchells, it's still beautiful, in great condition and performs as strong as day one. I have a 2013 Subaru bought new at Mitchells, and I am still very happy going there. In fact I think they have gotten better and better with each year, we are delighted. Thanks Guys, from Carol and I Respectfully: Oscar Redway

james nicol

16 de nov. de 2013

i would buy from mitchell again based on my treatment by mr wheeler

DebB

12 de nov. de 2013

This is my second Subaru and I've had great service every time. Estimates of cost are always provided at check-in & estimates of the time needed for the service are accurate.

Lori G.

6 de nov. de 2013

My husband and I just bought a 2014 Forester and had a GREAT experience working with Joe Cabrera. He listened to us, got us everything we wanted in the car and worked with us to get us in the price range we needed for monthly payments. He's down to earth, has a great sense of humor and made the entire experience pleasant. We also worked with Spiro who did our financing. Again, great personality and great sense of humor. Overall we're very pleased with our new car, would recommend the dealership to anyone and will go back in the future.

Subaru Loyalist

28 de oct. de 2013

I've been a loyal customer of Mitchell Subaru for the entire 15 years I've lived in this area and I've never been disappointed with the exemplary service they provide. I would highly recommend both the Subaru product and the super friendly, accommodating, efficient and high quality automotive service this dealership provides.

Ken N.

28 de oct. de 2013

I have been a Mitchell customer for 10 years. I bought a new 2003 Subaru Forester there and, just a few days ago, a used 2010 Forester. The sevice dept. gave my 2003, ten years of excellent service. , Nick Hurley helped me find the 2010 Forester that I was looking for. He is an excellent sales person, very knowledgeable and a great person to work with. The whole sales experience went very smoothly and everyone I worked with was very helpfull. I was amazed that I was able to take the 2010 home the same day.

Carly and Chris

28 de oct. de 2013

Drew F was a great salesman to work with. He was down to earth and realistic from the start, and was careful to make sure that the deal fit our needs. This was a refreshing change from another dealership we had met with recently. We told him what our needs and our budget were, which car we were interested in, and he was able to make it all fit. He even stayed late to make sure we were satisfied with the car we had selected. Greg in finance was great to work with also, having everything very organized for a quick and easy pick up. Both Drew and Greg worked hard to create the exact car buying experience we had hoped to find. We'll definitely be back, and will be telling people about Mitchell Subaru until we are.

Pauline

17 de oct. de 2013

From the handy website feature allowing customer/sales rep chat to the comfortable showroom accommodations to the personal and comprehensive sales process, my experience at Mitchell Subaru in Canton, CT was great! My new-to-me car has been all i was promised.

Peter

16 de oct. de 2013

I found their new sales manager uncomfortably pushy in negotiations, otherwise an excellent experience. The salesman himself was excellent.

Deborah C.

16 de oct. de 2013

We recently leased a 2014 Legacy, and the experience we had with sales representative Nate Hurley was probably the most comfortable and stress-free one we've had since we bought our first car nearly 40 years ago. That's high praise! Nate was helpful, informative and honest throughout the sale, and we'll definitely ask for him the next time we're in the market. We'll certainly recommend him to our friends, also.

MarkMP

14 de oct. de 2013

I just went in for what must have been my 10th or so service visit at Mitchell Subaru. I put a lot of miles on my car and make sure I get it serviced as recommended. As usual, my car was taken care of without fail. The people at Mitchell must be well trained in customer service. Because everyone always makes eye contact, smiles and says hello. I have been to a few Subaru dealerships over the years for service. But this is the only one I would ever consider giving a recommendation for everything: well done.

Brigette R

7 de oct. de 2013

I'm extremely happy with both the service and the car that I brought from Mitchell Subaru! The salesperson, Chris Townsend, was excellent to work with and made the buying process totally painless. I went home that day with the car I wanted!

Jim J

30 de sep. de 2013

Stopped by Mitchell as I searched for a fairly new Forester. Sales person Jay Barnard was as helpful as could be. Took the time to show me inventory. Gave me a candid appraisal of what he thought would best meet my needs. Went on a test ride and then spent additional time answering questions and sharing info about the car I want. Could not ask for better service.

RAG

27 de sep. de 2013

My car had two recall notices. I called Mitchell Subaru. They gave me a very prompt date for the necessary work. It was done ahead of time. It was done well. The cost was very low. And they gave me good advice about avoiding future costly repairs. Also, they were very polite and the place was very clean.

BDavis

25 de sep. de 2013

After pulling out of a very disappointing experience at a Worcester-area dealership, we were recommended to Mitchell. We received excellent attention and even had a great time with the money guy going over the nuts and bolts of the sale. Because of our work (private boarding school), we needed to do the deal in a single afternoon. We began the process online and were contacted promptly. The salesman was very helpful, by email and phone, in getting us ready for our arrival, and once we stepped into the showroom, he moved us through the process smoothly and efficiently. That afternoon, we drove home with our new '13 Impreza.

ray moreau jr

14 de sep. de 2013

My sales experience was stress free an easy at Mitchell. Josh Fields an the entire staff at Mitchell Subaru take the time to take care of each customer like they are family. There was no pressure to buy, but they did sell me the exact vehicle I asked them for. Love my new Impreza thank you!

Dorothy

13 de sep. de 2013

Nick the salesman was excellent, helpful, knowledgeable and very kind! It was a great experience and I love the car!!!

Debbie

6 de sep. de 2013

Had a very comfortable buying experience. No pressure from sales people. Josh did a great job of answering questions. He made me feel very comfortable and made the buying process easy. He got me the exact car I wanted. This was my first time buying a new car.

Natalie

6 de sep. de 2013

I recently visited your show room, and was very pleased by the friendly atmosphere and sales team. I wasn't pressured, and was treated with the utmost professionalism.The sales person was very helpful and knowledgeable. He was very patient with me and showed me everything i asked to see. I will be visiting again to make a purchase soon. I look forward to dealing with everyone at Mitchell Subabru again. Thanks to all! Natalie

Ralph K.

31 de ago. de 2013

I called lots of dealers requesting e-mailed quotes on the new Subaru I wanted, and Jay Barnard at Mitchell Subaru was very helpful, informative, and professional. It's worth listening to what he has to say. In the end, I found the car I wanted closer to where I live, so I did not buy from Mitchell Subaru. I called and e-mailed lots of dealers - Mitchell Subaru was one of a handful of contacts that was worth my time. Thank you Jay

Jan and Ken

28 de ago. de 2013

Chris could not have been more professional, knowledgeable and patient. He answered every question we had with the patience of a saint. Because of the information he gave to us over the internet, we decided to drive 1 hour from our home to look at and eventually buy the new Outback. We are not sorry because we found people who truly want to be helpful. We look forward to working with the service department. It is rare to find a "car" salesman who does not push, but only explains and lets you make your own decision. No pressure here at all. Thank you Chris for a job well done. Jan and Ken

Turtle Man

22 de ago. de 2013

Change is said to be constant so you've told to keep up with it. Change for change sake isn't always the best solution to a problem. When it comes to buying and servicing a car "the old fashion way" is still the best and there's no reason to change that approach. By old fashion I mean dealing with people who treat you like a valued customer. They treat you with courtesy and respect. They appreciate your business. They operate by ethical principles. They strive to satisfy your expectations. I recently purchased a 2014 Subaru Forester from Mitchell Subaru. This is the third Forester we have purchased from Mitchell. We keep coming back because the Forester is the best all around car for New England. It's quality built, safe, reliable with plenty of room and it's fun to drive. We could buy elsewhere but as noted above, we've historically been treated very well from both a sales and service perspective. A BIG thank you to Nick Hurley who made the sales process a pleasant experience for us. Please continue with your winning ways and your customers will be loyal to you for many years to come.

nanci

22 de ago. de 2013

I had the pleasure of working with Joseph Cabrera at Mitchell Subaru this month when I purchased a lovely new impreza. The sale was effortless and the car is amazing. I highly recommend Joe and Mitchell to anyone who is looking for a new vehicle. I will definitely be a returning customer.

Rose B

22 de ago. de 2013

I rate Mitchelll five stars! I was due for an oil change and my car was making a funny noise upon starting (which disappeared after it was runnng a while). I called to make an appointment and the first thing I was told was, my car had two recall items to attend to. They asked me to bring my car in the night before so they could do a cold start (so they could hear the noise) and find out what the problem was. I was told on the phone it COULD be the heat shield and the price of heat shields. I dropped my car off and picked up the loaner THEY provided me (unlike another Subaru dealership in the Hartford area which charged me for a car RENTAL after they told me THEY provided a loaner, I digress..........) anyway, The next day I called and my car was ready. When I went to pick it up, I found out it WAS the heat shield(s) but they/it only needed to be tightened (I didn't need new ones). My bill for the oil change and the repairs was well under $100.00. I guess they certainly COULD have ripped me off, but they should didn't. My father had a great experience with Mitchell Chrysler/Dodge/RAM and I had a most excellent experience at their Subaru dealership. They will get ALL of my business from now on - including a new car when it's that time. I highly recommend them

Jerry

5 de ago. de 2013

This is an outstanding dealership. I bought my last 7 cars here.

Alex

29 de jul. de 2013

Recently I reached out to Mitchell Subaru for an online quote. I live in Atlanta, GA, but mistakenly I thought Mitchell Subaru of Canton was in Canton Georgia. In any case, Chris Townsend called me and after we had a laugh about the mix up, he proceeded to help me with pricing a Subaru Outback anyway. He gave me a lot of facts and figures over the phone and even sent me an Email with figures and what would be a fair price for what I was looking for and why. I was extremely impressed with the open and helpful way Chris approached this situation, even though he had nothing to gain from my transaction. And I have my Ice Silver Outback in the garage now, and already love it. Alex

Jim

16 de jul. de 2013

We had a fantastic car buying experience at Mitchell Suburu. Our Sales Associate, Tim Miller, did a wonderful job. There was no pressure, he was available to answer all our questions and did find a car that suited our needs and requirements.We were lucky to have Tim on our side during for our Suburu purchase.

S. Bentley

26 de jun. de 2013

I was dreading the typical dealership experience. I had already walked out on a salesman on one lot, for high pressure tactics. I had another salesman try to sell me a car, without wanting me to take it for a test drive outside of the lot! Ryan Hewey changed my attitude about car buying. From the first moment, he listened to why I wanted the car, and what my criteria were. He asked me pointed questions, and gave me options that I hadn't considered, though I had already done considerable homework. He was extremely knowledgeable about every single spec on every car on the lot, new and used. The details he was able to provide, and the quality of service at Mitchell were unparallelled in my prior experience. Ryan encouraged me to do all the research I needed, to make me comfortable with my final decision, confident of the fact that once I did the research, I'd return. He was right! I know that when the time comes, I will be returning to Mitchell Subaru for another car, and I hope that Ryan is still there when I do!

T.Short

24 de jun. de 2013

I just purchased my first Subaru...I found the car I wanted at Mitchell Subaru. I emailed back and forth a bit with my sales rep, Joe C. and he was extremely helpful. He actually returned a message I left for him while he was not even in the office. This dealership was a 45 minute ride from my house and I tell you I will return there for my first stop the next time I need a car. Painless process...and not the typical dealership arrogance...from every employee giving a smile to Joe and the Spiro actually having personalities...there was no false fronts put on. The reputation and awards they've received are legitimately earned!

Sue

23 de jun. de 2013

Best experience buying a car! Straightforward no games or hassles respectful to your needs. I would highly recommend Jay Barnard and his team to anyone. I have been a satisfied Mitchell customer for years now but this is my 1st Subaru and looking forward to a long happy life! Thanks!

Weeez & Paul

21 de jun. de 2013

My husband and I went back to this dealership several times during our vehicle search. Chris Townsend, our salesperson, was patient, answered every question we had and went out of his way to help us. When it was time to pick up our vehicle Chris and Spiro worked together to make the experience seamless. Thank you Mitchell employees!

Subaru mom

20 de jun. de 2013

Awesome place to buy a car. We bought our first car in 2008 and its an 05 forester , it's going strong! We were so happy with it we went back to Mitchell to buy another used car. Salesmen are great. They take time to answer all questions, and they will show you as many cars as you want. They are upfront and honest. Everyone that works there is so nice, they even gave my small son a coloring book and crayons! I will never shop anywhere else. Don't waste your time anywhere else. The reviews don't lie!

WRX Driver

14 de jun. de 2013

Jay Barnard was a fantastic sales rep! He was never put any pressure on me to buy and answered all my questions with ease.

ChrisM

11 de jun. de 2013

I received a flier from Subaru on the new Forrester. I had bought 7 cars over the years from the Mitchell franchise, but never a Subaru. I called Jay Barnard at Mitchell Subaru to ask about any deals. He was informative and very helpful. The next thing you know I am in the showroom and going thru a painless process of trading in my older Forrester and buying a new one. I am very happy with the car and the people at Mitchell's.

Seamus

7 de jun. de 2013

I was very impressed with the entire buying process and overall experience. We went in knowing what we wanted and the salesman, Josh, understood that and handled the situation perfectly. He gave us the information we wanted without being pushy or abrasive. There was no 'Hard Sale' or anything like that. He gave us the info we wanted, answered all our questions with professionalism and confidence, but didn't go on about things we didn't care about. Mitchell Subaru was also fair about our trade in we never felt intimidated, hurried, or talked down to. I would totally recommend this dealership to anyone. Ask for Josh or Jason.

Bob Brown

5 de jun. de 2013

Great service, loaner car until the deal closed. Chris was a great sales rep. No complaints whatsoever.

Carmen Brochu

3 de jun. de 2013

Chris Townsend really knows his product. He even hooked up my cell phone to the car. He showed me every feature with excitement and enthusiasm. He was not your typical sales person. He listen to every need we had and was straight forward with every process. He accommodated my need to take the car home that day. My husband and I could not have been happier with anyone else selling us a car. Great job Chris, it takes a lot to impress my husband.

Stephanie B.

31 de may. de 2013

Found a 2006 Toyota RAV4 on cars.com at Mitchell Subaru at a very appealing price. Contacted Chris Townsend that morning and set up an appointment to check it out. Chris was very accommodating and helpful, as was Jay who accompanied me on a test drive since Chris was with another customer. Being from Massachusetts, I was prepared for a multi-day process to get the car on the road, and time was on the essence as it was for my daughter who had her car totaled in an accident a week prior, and attends school two hours away from me. I'm happy to report that about 30 hours from the first time I walked into the dealership, my daughter was driving away in this car! Chris reached out via e-mail and texting to get the necessary documents from us to print out and get the deal done. When we arrived to meet with the business office, the plates were on the car and after a brief appointment with the business office, we were on our way! I would highly recommend Mitchell Subaru as the environement is professional and friendly. I actually HATE going to car dealerships and tried for a week to find a car through a private seller, with no luck. I was dreading the high pressure and dealer overhead, but experienced no pressure whatsoever and feel that the price I paid for this car was very reasonable (believe me, I had done my research!) My daughter is thrilled, as am I. I would highly recommend Mitchell Subaru as it was a totally positive experience.

satisfied customer

30 de may. de 2013

No-pressure, friendly salesman, Josh Fields. Informative, knowledgeable. Extended invitation to call him with any future questions or problems with the new car.

A Gorton

15 de may. de 2013

We recently purchased a 2014 Subaru Forester at Mitchell Subaru. We choose to make the trip to Connecticut as they had the exact vehicle we wanted. We dealt with Chris Townsend for the entire process, which was by phone until the actual pick up. After a long drive to the dealership is was a great relief to have Mr. Townsend meet us at the door and immediately take us to our fully prepared new car. Chris sat in the car with us, going over all of the bells and whistles and answering all of our questions. He even set our phone up on the Bluetooth feature. When we were satisfied with our "tour" of the car we moved on to the paperwork. Again, everything had been prepared and all that was needed was our own signatures. This was by far the most well organized and streamlined car buying purchase ever. Thank you Chris and thank you Mitchell Subaru.

Jeffrey A. Brine

13 de may. de 2013

It was the most pleasant experience we have had in buying /leasing a new vehicle. Salesman, Chris Townsend, was polite, knowledgeable, helpful but not pushy, accommodating, and willing to go the extra mile to ensure we were comfortable with all aspects of the process including our choice of vehicle, price, dealing with the business department, etc. We were able to test drive several different models of Subaru to decide which model would work best for us. The salesman explained the features of the different cars, and made suggestions on our needs. I would gladly recommend Chris and the dealership to friends and colleagues.

Subarufan

7 de may. de 2013

We recently purchased a 2013 Subaru Forester, we look and look online for the best price and found it at Mitchell Subaru in Canton. All of the staff were very professional and most of all we didn't felt harass by any salesman when we were looking at the cars in the parking lot. We went inside the nice office and ask for help... Jay Barnard was our sales consultant which answer all of our questions and Spiro Mavredakis the Business Manager which didn't push us to purchase anything extra but explain to us all of the option we had...... overall they help us with professionalism and courtesy. We drove the car and purchase it the same day. All of the staff were excellent and very professional they make us feel very relax and comfortable with all the transactions from the beginning to the end when we drove our new car home.

Mitchell Subaru customer

7 de may. de 2013

First thing they did when I showed up was present all their trophies to me and explained the value I get when I do business with them. Jay Barnard was awesome, not very pushy to close the deal like many car salesmen are. He got any changes I needed (removal of old sound system wires, new tires) done immediately. Overall great experience. Would recommend.

Megan

3 de may. de 2013

I recently bought a 2005 Grand Jeep Cherokee from Mitchell Subaru. It was one of the most pleasant experiences I have ever had while buying a vehicle. My sales rep Joseph Cabrera was amazing. He was very friendly, helpful and professional. He answered all the questions I had, and took the time to make sure I was fully satisfied with my purchase. He helped me from beginning to end and I couldn't thank him enough! Spiro Mavredakis was wonderful as well. He was a huge help with the financing and registration of the Jeep. I would highly recomment this Mitchell Subaru, and Joe, to anyone looking to purchase a vehicle!

The McGraths

2 de may. de 2013

The staff a Mitchell went abive and beyond to find the exact car we wanted we can not thank them enough. Chris Townsend was an awesome sales person. We will definately come back to Michell in the future.

CDE

2 de may. de 2013

I had a good experience buying my used Honda Element from Mitchell Subaru. Chris Townsend was the salesperson. He was friendly, personable and accommodating.

pedro

2 de may. de 2013

The folks at Mitchell Subaru were terrific to deal with, and my salesman, Chris Townsend was very knowledgeable and helpful during the whole process. The staff made the whole experience as pleasurable as any car buying experience as I've ever had.

Mary & Fred

1 de may. de 2013

We recently bought an end-of-model-year 2013 Forester from Mitchell Subaru. It was actually quite a good experience (somewhat to our surprise!) in all three areas: sales, financing, and service. (1) Our sales rep was Tim Miller. He was very good: well-informed, friendly, helpful, straightforward, quiet & mild-mannered, not pushy or insistent, moderately-paced so we could digest what he was saying. And he LISTENEDto BOTH of us. He picked up on the considerations that were important to us and did not dwell on the bells & whistles which were not (although he knew them all). If one of us raised a question or concern, Tim responded directly to that person, not presuming to address one of us more than the other. He was knowledgeable in all areas: features of various models & trim levels, engine & drivetrain (he used to be a mechanic), Forester generations (we were considering used as well as new), service, etc. And at pick-up time he went over the whole car with us, including setting up a couple of the electronic gizmos for us that we might never have got around to. (1a) We want to also thank Joe (Cabrera?) who once pinch hit when Tim was not available. He was accommodating, attentive, friendly and helpful. (2) Spiro Mavredakis arranged the financing & registration. He also was low-key and responsive to our questions. He made sure we were informed about what we were choosing and did not rush us. (We were initially skeptical about the hi-tech desk surface display of the dollars and options, but it did a reasonably good job.) (3) Service was needed for one minor problem that Tim spotted (which we missed). He arranged it (no charge) at our convenience. The service department seemed well-set-up: convenient drop off, courteous staff, arranged so service reps can easily discuss things with the customer, trying to minimize customer wait-time, loaner handy, etc.

Mary & Fred

30 de abr. de 2013

We recently bought an end-of-model-year 2013 Forester from Mitchell Subaru. It was actually quite a good experience (somewhat to our surprise!) in all three areas: sales, financing, and service. (1) Our sales rep was Tim Miller. He was very good: well-informed, friendly, helpful, straightforward, quiet & mild-mannered, not pushy or insistent, moderately-paced so we could digest what he was saying. And he LISTENEDto BOTH of us. He picked up on the considerations that were important to us and did not dwell on the bells & whistles which were not (although he knew them all). If one of us raised a question or concern, Tim responded directly to that person, not presuming to address one of us more than the other. He was knowledgeable in all areas: features of various models & trim levels, engine & drivetrain (he used to be a mechanic), Forester generations (we were considering used as well as new), service, etc. And at pick-up time he went over the whole car with us, including setting up a couple of the electronic gizmos for us that we might never have got around to. (2) Spiro Mavredakis arranged the financing & registration. He also was low-key and responsive to our questions. He made sure we were informed about what we were choosing and did not rush us. (We were initially skeptical about the hi-tech desk surface display of the dollars and options, but it did a reasonably good job.) (3) Service was needed for one minor problem that Tim spotted (which we missed). He arranged it (no charge) at our convenience. The service department seemed well-set-up: convenient drop off, courteous staff, arranged so service reps can easily discuss things with the customer, trying to minimize customer wait-time, loaner handy, etc.

John

26 de abr. de 2013

I really enjoyed my buying experience at Mitchell Subaru and I love my Legacy. Nick Hurley was my salesperson and he was very courteous and attentive. The only thing that kept me from giving 5 stars across the board was the fact that when I drove the car home I noticed my brake light was out. When I informed them of this they fixed it no questions asked, which I appreciated, but it would have been better it that were done before I drove the car home. Still though I would definitely recommend Mitchell Subaru and Nick in particular.

Felicia Field

23 de abr. de 2013

I recently purchased a Subaru Impreza, and I have never loved a car more then this!! The experience I had with the dealership and its employees was great! I can not Thank Tim and Josh at Mitchell Subaru enough for everything they did to make my car shopping experience easy and fun. I would highly recommend this dealership to anyone!

cterric

31 de mar. de 2013

I inquired about the car that saw through cars.com. The car was in stock and the internet description was accurate. Chris was very friendly and helpful. I felt the price that they gave me for my trade-in was fair considering its condition. There a couple of thing about the used car that they failed to mention but the price reflected the condition I suppose. The only problem I had is that I had to wait over an hour for the finance person to finish. Overall I would recommend the dealership.

Michael Swetz

28 de mar. de 2013

I recently purchased my 2nd Subaru Outback from Mitchell Subura after putting 247,000 miles on my 2004 Outback it was time for a new one. I decided to look for a used Outback with low mileage and I went to Mitchell because my last expierence buying my new Outback in 2004 was fantastic. I met Chris Townsend late one evening and he showed me a few used Outbacks. We took one for a test drive even though it was pretty close to closing time. Chris is an extremely knowlegeable and really knows his products. He was very helpful in getting me into the right vehicle. I am very fussy about my car purchase knowing I was certainley going to have the car for at least four to five years. Chris is a great salesman and was very patient and attentative to my buying needs including specs and price. After meeting with Chris a couple of times he found me the perfect Outback at the right price and the deal was done. Chris is an asset to Mitchell Subaru and I would definitely buy my next Subaru from Chris at Mitchell Subaru. Also not that Subaru's need much service but just in case the Service Dept. is top notch managed by Odgen and Vinny.

hess1463

27 de mar. de 2013

Traded in 2010 Outback that I had also purchased & had serviced at Mitchell. I liked the Outback but it was going off warrantee so I had them give me a trade-in price on a 2014 Forrester. The price & trade was right and very competitive with other dealers, & I like their low pressure approach so i decided to purchase it there. They did a great job of getting my car, prepping it, and steamlining the trade, paperwork, etc. My experience with Mitchell over the past 3 years was a major reason for me to purchase there again.

newcrosstrek

19 de mar. de 2013

I worked with Greg Wheeler at Mitchell Subaru when I purchased the new Crosstrek. The experience was top notch from the beginning. Greg spent as much time with me after the purchase of the vehicle as he did before. I have never had a dealership offer that much time to make sure your car was ready to roll off the lot after you already signed for the car. I was impressed and I am still loving the crosstrek.

Anonymous

14 de mar. de 2013

Chris Townsend was terrific during the entire process from responding to my initial email to driving the car off of the lot. He was extremely professional, knowledgeable, and accomodating. The entire experience was great.

Josh

14 de mar. de 2013

My wife and I were shopping for a new Subaru Outback and went to numerous dealerships in the state. At some the salespeople were very helpful and polite, but couldn't offer a competitive price, while others offered to beat any rival's number, but badgered us mercilessly to buy the vehicle on the spot, as well as to add unnecessary features to the car. Mitchell Subaru was the pleasant exception in that the sales staff were low pressure and *also* offered us a very competitive deal. The salesperson we worked with, Chris Townsend, was extremely helpful. He asked where we were from early in the conversation and correctly guessed that, having come from an hour away, we'd probably visited other dealerships previously. Rather than warning us off of competitors as other salespeople had, Chris offered up front to give us any information we needed to compare Mitchell's selection and offers with those of other dealers. He showed us the cars in their inventory that were at the trim level we'd requested without trying to sell us up to a more expensive model. Afterward he wrote out a detailed breakdown of the dealership's offer on each vehicle, which he let us keep (some other dealers wrote out their pricing on paper only to yank it away when we got up to leave). When we left, he didn't attempt to put the pressure on or trap us for 40 minutes when we said we "needed to think about it." And when we returned with a competitive offer from another dealership, Chris and Mitchell Subaru were able to match the price to within a few dollars. Chris was extremely helpful and low pressure. Our experience with the dealership's finance manager, Spiro Mavredakis, was similarly smooth. As we filled out the purchase paperwork, he went over the company's various service and warranty plans without giving us a hard sell on any of them. Every dealership we visited said they were "low pressure," but Mitchell Subaru was the only one that lived up to the claim. Their pricing and professionalism spoke for themselves and made them the obvious choice in the end. While opening up one's wallet for a new car is never a wholly pleasant experience, there was nothing painful about our dealings with their sales staff. They earned our business in every respect and we're extremely happy with our new car.

Bobby P.

11 de mar. de 2013

This past weekend I purchased a new vehicle from Mitchell Subaru. Paul Olsen and Jason Ford provided their expertise when choosing a car which best fit my current needs. During this process all of my many questions and concerns were timely and patiently handled as I had hoped. After test driving a 2013 Impreza WRX, Legacy 2.5i, and XV Crosstrek, I ultimately decided to purchase the Legacy. This deal involved trading in my past SUV which had been fairly appraised by the sales team earlier in the process. Spiro organized and presented multiple options to finance, at the best possible rate, and protect my new vehicle. I appreciate the time Spiro took to make these options easy to understand and the recommendations he made moving forward. Paul also made sure to personally outline all of the features of my new car before wishing me farewell. Overall I was treated with courtesy and respect and am pleased with my new Subaru Legacy. I highly recommend the entire team at Mitchell Subaru to all for their outstanding service and professionalism.

Mary

11 de mar. de 2013

Everyone at Mitchell Subaru was extremely helpful when we looked at various models, and finally selected our Subaru Forester. This is our 5th car from Mitchell.

Steve

7 de mar. de 2013

I recently worked with Greg Wheeler at Mitchell Subaru in purchasing a new vehicle. I had a great experience from start to finish. The process was low pressure and Greg was very responsive to all my questions throughout the process. Based on all of the information I found around the web and from competing dealers I felt that I received a very fair deal on all aspects of the purchase (new vehicle, trade-in and extended warranty). Post purchase Greg followed up quite a bit to address any questions or issues I had (although there were none!). In addition to purchasing a new vehicle I have had my previous vehicle and new vehicle serviced through Mitchell and whether it be routine maintenance, warranty work, or other repairs, I've never had a problem with the service team or any service itself which was performed on my vehicles. Overall I've been happy with all of my experiences with Mitchell Subaru in both sales and service and felt that all of them have been straightforward

NORM F.

6 de mar. de 2013

TIM AND SPIRO WERE VERY HELPFUL AND A PLEASURE TO DEAL WITH. I WOULD NOT HESITATE TO RECOMEND THEM TO MY FAMILY AND FRIENDS. THEY DID AN EXCELLENT JOB FOR ME.

New-Outback-Owner

26 de feb. de 2013

Let me start by saying this. Mitchell Subaru is number 1! I have purchased 15+ cars in my time and have never had as positive of an experience as I did with Mitchell. They helped me with everything, insurance, making sure the car got in from another dealer, and no matter what question I had, Tim Miller had an answer! Not only would I reccomend this dealership, I plan on coming back for my daughters car next month!

TD

26 de feb. de 2013

Our recent trip to Mitchell to look at a Forester was enjoyable but frustrating. We went wanting to look at the 2014 version but found that it was still not available. Nonetheless our time with Tim was fine and he did show us a 2013 version and spent time with us informing us about the dealer and the cars. Would recommend Tim anytime

Shannon

26 de feb. de 2013

3rd time purchasing from Mitchell Subaru. Jay Barnard was great to work with and we love our new Legacy!!!!

Denise

25 de feb. de 2013

In September 2012 I purchased a 2013 Subaru Outback. I had a 2001 Toyota Highlander I was looking to replace. The new larger size of the Outback appealed to me. I have been very happy with my purchase. I love the white color, LOVE the puddle lights, love the optional rubber floor mats, especially in the rear. With the turned up edges, the rear mat really contains the yard waste and branches that I take to the dump. I love that the car has modern features, satellite radio, phone, blue tooth, etc. that really work today. I also like the V-6 power and the way the car handles in the snow. My salesman was Jay Bernard. He was very helpful, as were all the other salesmen I encountered who were able to answer additional questions or fill in if Jay was out of the office. It felt like a team working for me to help me arrive at the right decision.

Jenn860

22 de feb. de 2013

I bought a 2012 Outback in November of 2011 and had a great experience at Mitchell Subaru. Unfortunately, my car was recently in an accident and was totaled. So, now I am purchasing my second Outback with Mitchell Subaru. Tim Miller is my salesperson and he's the only salesperson in my lifetime (and I've bought 10 new cars over the years) who took the time to help me get set up in my new car. He programmed all of my radio stations, linked my phone up to the Bluetooth, and showed me what every button in the car did. Not to mention, every time I'm in there having an oil change, he always stops and takes time out to see how I'm doing, how my car is doing and if everything is going ok. I've never had a salesperson as attentive as Tim Miller. I highly recommend asking for him if you ever stop by Mitchell Subaru. I haven't had too much exposure to the rest of the team at Mitchell, but everyone is always polite and courteous. They are a great dealership!!!

CMT

22 de feb. de 2013

My husband and I looked around at several dealerships in CT and ended up buying our 2013 Subaru Forester from Mitchell Subaru. Chris Townsend was so helpful. His honesty and "take your time attitude" made the whole experience very positive. I love my new Forester. It was worth the drive!

rokhoppa

21 de feb. de 2013

Chris Townsend was an great salesman and a great resource of information. I really enjoyed working with him, even though we weren't able to find the right car for my needs. My only complaint for the dealership is that the used cars I looked at all seemed to be very dirty on the inside, ie. trash, stains, and dirt. I understand that they are used vehicles, but I think most people would appreciate seeing a used car in as clean condition as it can be, to make the car seem more appealing to buyers.

ScottyM

21 de feb. de 2013

I spent a couple of months researching cars for my first new car. I knew what I was looking for, and Subaru had the best vehicle for me. After checking online at cars.com and all local dealerships, I came across the car I was going to buy. I test drove a couple of different models at another dealership, but they just weren't what I was looking for. I checked online at Mitchell Subaru, and found the 2013 WRX that I wanted. When I went there, the car was waiting for me in the showroom. Jay Barnard checked on me, and after a brief exchange, I was hooked!! I knew the price was right, and Jay treated me right. Within a week, I drove away with my new car, and couldn't be happier! I stopped in for my first service last week, and was in and out in the time I was told. And the price came in at less than what I was quoted. Definetely worth checking out. Subaru in general has a great lineup, and outstanding quality.

Happy person from Canton,CT

20 de feb. de 2013

I recently purchased a new legacy. I had great service working with Chirs Townsend. I love my new car. !

Brian for Tracy

19 de feb. de 2013

This was our second outback purchase. Previous was a 2004 with 160,000 miles. Nick Hurley was our salesman who went the extra mile to accommodate our schedule to have the car ready for us on very short notice. We had previously visited another dealership but Mitchell was more aggressive with pricing to seal the deal with a very pleasant team in a relaxed environment.

Chuck

19 de feb. de 2013

Bought a new Forester from Jay Bernard who was well informed, helpful and most importantly gave a fair deal. Car is great and plan to send family back.

Laura and Tony

18 de feb. de 2013

This was our first time buying a used car in a long time. The buying experience has certainly changed alot with the interent and all the information that is out there. However Mitchell Subaru made it a smooth and very pleasant experience. We had done our research and knew exactly what we wanted. When I saw the car I was interested on online I emailed Chris Townsend. He got got back to me right away with an internet price and we made an appointment with him to view the car. We looked at few other vehicles but had are our eye in one in particular. We met Jason and Spiro as well. Everyone was very friendly and knowledgeble. Chris spent time going over the purchase price with us and details of the car. Spiro went over everything from the payment options to warrantly options. Jason was there to answer questions as well. It felt like family and I was assured that they would be there for us should we need anything in the future. I am already thinking about buying a second car, lol. Overall I would say we had a very positive experience so far and I would highly recommend Mitchell Subaru. There are a lot of dealerships out there but for me I look for true customer service and a dealership that stands behind their product and takes care of their customer's needs. That is what you have when you buy from Mitchell. Thanks guys! It was a pleasure and I look forward to doing more business with you in the future.

The Schumanns

17 de feb. de 2013

My son and I were car shopping as soon as he said Suberu I said Mitchell. I had only heard positive things about them. Our salesman was newly hired Chris Townsend who in my opinion is the kindest most humorous and caring salesman I have ever met! It's been a year and we the Impreza is running like the day we bought it. If you are looking for a Suberu go to Mitchell ask for Chris and tell him the Schumanns sent you...we were his first sale!

Susan

17 de feb. de 2013

I purchased a Subaru Legacy 2.5 from Mitchell Subaru (Greg Wheeler) in January 2013. The service was superior. From the shuttle service to pick up my car before the pending 3' snow storm, to the ease of purchase, everything was top notch. I love my Subaru Legacy and would recommend Greg Wheeler and Mitchell Subaru without reservation to anyone looking to purchase a car.

Blackq45

17 de feb. de 2013

We bought a '13 Outback from Greg Wheeler at Mitchell l. This makes our 5th Subie overall, and our second purchase from Mitchell. We have a Subie dealer 3 miles from our home, but Mitchell made it worth the 90 minute ride to go purchase from them on our last two purchases. We knew exactly what car we wanted/what color/options. I emailed 11 different dealers in the area, and asked for their best and final price on exactly the car I wanted. Greg at Mitchell was one of the 7 who responded. He had the best price. We exchanged 2 or 3 more emails to finalize things, and then went to the dealership to pick it up. They treated my wife and me with great courtesy. The paperwork was smooth. I was also amazed that Greg took time out of a busy selling day (Saturday morning) to deliver the car and make sure that my wife and I were both completely familiar with the numerous buttons and controls on the car. At first, I thought that was going to be a waste of time (his and ours), but the car does have a crazy number of interior controls/buttons, so very glad he did! For my next car purchase, I will probably still look for my best price; but (if Mitchell is not the lowest), I will probably loop back to them to see if they can meet/beat my best price. I have already recommended Greg and Mitchell to two friends who live near me, telling them it was worth the drive.

Laurel from CT, USA

17 de feb. de 2013

I have had an excelant experience buying my first Subaru forester from Mitchell Subaru. Greg Wheeler was very helfull explaining all my options and showing me how to sink my iPhone to the car, even getting my favorite radio stations tuned in.

Kathy

16 de feb. de 2013

I bought a Subaru in 2011 and the experience was great. When I was ready to buy they worked with me. I had my eye on another car that was at another Subaru dealer and they went out and got the same exact car for me. I love my legacy and plan on staying a Mitchell Subaru customer.

WRXFAN

15 de feb. de 2013

From walking in to the door, to completing the sale, TIM was excellent. No pressure, friendly and knowledgeable. We love the new WRX. SPIRO was great w/ the paperwork too. Clean, friendly, and we got a great deal w/o the typical car dealer hassles. Thank you.

doglover26

13 de feb. de 2013

I recently purchased a Subaru, this was my first car. I had never stepped foot into a dealership before and im glad I went to mitchell, everyone was great and extremely helpful. Joe Cabrera helped me out and went above and beyond to find me a car that worked for me. Thank you for being a great dealership.

DALLS FAN

13 de feb. de 2013

very impressed with Mitchell Subaru.I have noticed they have made many over the years. Even though I am in the start of my buying process. I wanted to give some credit to your sales team and one in particular Joe Cabrera. He was great to speak with and was able to ease my mind about the dreadful car buying process.

Big T

13 de feb. de 2013

Great overall experince at this dealership, will go back for all my cars. was helped by Joe Cabrera who was great!!

Mike

12 de feb. de 2013

I bought a 2005 WRX from Manchester Subaru in April of 2007 and took it to Mitchell Subaru for all its servicing. The service department has been amazing since day 1 and they always get the job done the right way. Back in January, I decided it was time to get a new car and I knew right away that I wanted a new WRX and that I wanted to buy from Mitchell. Joe Cabrera was my salesman and he did a great job making me feel comfortable with the experience and offering a pretty solid deal right off the bat. I miss my 05 WRX, but I'm loving every second with the 13. I would absolutely recommend Mitchell for both its service department and its sales department.

Jan and Doug

12 de feb. de 2013

My wife and I have owned 5 Subaru's over the past twenty plus years. After "trying out" 4 different Hartford area Subaru dealerships, we chose to exclusively service our cars at Mitchell about 12 years ago, and last September purchased our new Crosstrek from them. Our solid experience in the service area, where they helped us to keep our 98 Legacy Wagon on the road and feeling many years younger than it's age, led us to the new car purchase. Our Sales Associate, Tim Miller, was knowledgeable, attentive, and patient with us, as were the other "personalities" that we encountered in the sales room. It may be hard to believe, but we actually looked forward to our trips to the showroom. It may be worth noting that we were Toyota Prius owners, and at one time thought that we would never again consider the purchase of a car that provided much poorer gas mileage. However, we came to conclude that the safety, reliability, and actual economy of the Subaru surpassed the great mileage of the Prius. It just felt better, especially with winter snow, or even heavy rains at other times of the year. And, Subaru has done a solid job of improving the mileage of the Impreza and Crosstrek models that we were considering. While in route to New Orleans, to donate our Prius to a family member, we received a call from Tim that a delivery of new vehicles had been received. It included 3 Crosstrek's- the first 3 to be received at Mitchell. We arranged for our purchase over the phone, having only seen the vehicle in pictures over the Internet. Two days after our arrival back in Connecticut, we took possession of our car, and have been very pleased with our purchase ever since.

MC55

11 de feb. de 2013

I bought a used car within the last year and was really unhappy with the overall experience I had at another dealership. I came in Mitchell Subaru to get some information on buying a used subaru and was greeted by a smiling sales man named Joe C (cant remember exact spelling of name) He was extremely helpful and pointed me in the correct direction to purchase a vechicle from the dealership. I hope to make it back this month a buy a car from this great dealership.

CakeBaker12

11 de feb. de 2013

I have been shopping for a car for a little while and decided to go to Mitchell Subaru. I had an great experience. I wasnt pressured into buying or looking at a car right away like most other deatherships that i have visited. The sales person who helped me out the most then other sales person I dealt with in the past was joe cabrera. He made me feel very comfortable in getting infromation on a car that would work for me. I will tell everyone to go here and skip all the other places. Thank you.

Stan and Sue

9 de feb. de 2013

We have been customers of Mitchell Subaru of Canton, Ct. for many years. We were not disappointed in our most recent experience. Sales associate Chris Townsend gave us very personal, professional and knowledgeable service. We got the right model with the features that were suited to our needs. Chris has followed up during the 8 months that we have had the car and has answered all of our questions promptly and thoroughly. The whole experience was a good one. We continue to have our cars serviced by Mitchell Subaru as well.

spingirl 29

8 de feb. de 2013

i bought my new subaru here from chris townsend, he went out of his way to get me what i wantedand i love my car.

DebRN

6 de feb. de 2013

We have a truly great experience at Mitchell Subaru. Tim Miller helped us out in a calm, professional manner and with no sales push. The car sold itself and Tim just added the final gloss. We are now the happy owners of an Impreza WRZ! The fireplace and sofa allow for a place to relax while you wait.

DH

6 de feb. de 2013

Second car I bought from Mitchell. I ordered my brand new Crosstrek and received everything I wanted with the car. Trade in was a smooth process. Thanks Jay Barnard for all the help.

StuK

5 de feb. de 2013

Mitchell saved me a couple of grand over my then current Subaru dealer who I'd bought 2 cars from. Beyond that significant incentive the guys, Jay, Jason, and Spiro were professional and made the whole experience painless. Highly recommend!

Rene & Jerry, Outback fans

5 de feb. de 2013

When it was time to replace our older car, we decided to buy another Subaru Outback since we really like the 2005 we bought from Mitchell eight years ago. We had a very good experience with them then and it was no different now. We visited a few other dealers in the area, but went back to Mitchell in the end. They have always been polite, professional, honest, and helpful in any dealings we have had with the sales and service departments. This time Tim Miller sold us our Outback. He was very patient, knowledgeable, and helpful in answering all our questions and showing us the features of the 2012 model. He followed up after the sale and left us completely satisfied. I'm sure, when the time comes, we will go back to Mitchell to get our next Outback.

Impreza purchaser

5 de feb. de 2013

Before purchasing our vehicle, we had many questions. Our sales person Tim Miller was able to answer every single one. That was a plus and a deciding factor for us.

Kevin Kutz

5 de feb. de 2013

Worked with Jay Barnard from the dealership and he was fantastic to work with. Made the purchasing process quick. I knew what I wanted, he knew what I wanted and we made it happen. I would certainly buy another car from them in the future, but hopefully this one lasts!

SJLee

5 de feb. de 2013

Who doesn't dread having to go car shopping???? The hassle, the high pressure sales staff, the haggling are all things my husband and I wanted to avoid like the plague. Enter Mitchell Subaru. We enjoyed a pleasant, no pressure experience. Our sales associate, Tim Miller, was friendly, accommodating and knowledgeable. Since our purchase, he has contacted us to make sure everything is going well and to assure us he is still available for any questions/concerns we may have in future.

Michael from West hartford

5 de feb. de 2013

I highly recommend purchasing a car at Mitchell Suburu and we had an excellent experience with Jay Barnard. Jay was very professional,helpful and spent considerable time going through our new Outback. Unlike many car dealers, there was no pressure and Mitchell was very honest on what they could do on price. It is an attractive sales office and easily accessible.

LPH0707

5 de feb. de 2013

Need a car visit Mitchell Subaru!, and rest assured you will be treated with kindness, and respect! Our first encounter with Chris Townsend was to an Internet inquiry, we were impressed, and made the trip to Canton (30+miles , one way). No high pressure to buy, honesty in regards to pricing and financing, and a willingness to help any way possible. With a friendly team behind him, we bought our first Subaru! Chris checks in with us, to see how things are going, making sure we are satisfied with our purchase! The Mitchell Subaru team is more than a car dealership, they become a part of your family! From sales to service , have a question, Chris will be there to help you in any way he can! Forever Subaru owners!

Chang

5 de feb. de 2013

My husband and I went to another Subaru before we went to Mitchell's. Chris was our sales person. I really like his attitude toward selling a car: he was trying to introduce us a good car (he drives one too) but not pushy, totally the opposite from the sales person we met at the other dealer. We felt we can trust Chris and that is very important for my husband and I. The price was good, and the service was good. When we have to retire my husband's car, we will definitely go to Mitchell's for another Subaru from Chris.

Ron from MA

5 de feb. de 2013

I live in MA and there is a Subaru dealer in my hometown, and many more closer, but I drove 1 and 1/2 hours away to Mitchell Subaru and drove off their lot in my new Subaru the same day. They offered a much better "deal" and were very upfront. My salesman Joe Cabrera was very helpful and "no pressure" . I would say that buying a car is probably in my top three things I hate to do, but after this purchase at Mitchell and their staff and salesman Joe Cabrera, I must say I was very satisfied.

firstsubaru

4 de feb. de 2013

My husband and i are not easy customers to please. We visited this dealership several times during the car-buying process. Although there was one visit where we were ignored when the dealership was busy, and a person manning the front desk one evening gave confusing information, generally the service was good and the salespeople were helpful. We ended up buying a car from Chris Townsend who was instrumental in finding the car to meet our needs and was very knowledgeable about the car. I would recommend ths dealership to anyone looking for a positive car buying experience.

GeneO

4 de feb. de 2013

Our 2008 Outback just clicked over 70,000 miles and we decided it was time to buy a second one to end the "who gets the Subaru today" arguments. Stopped by Mitchell one Sunday afternoon and were greeted by a young salesman by the name of Joe Barbrera. This was to be the fourth Outback that we had purchased from Mitchell so Joe did not have to do very much selling. We came back the following Saturday and Joe back-seated for a test drive. We were interested in the new CVT transmission, all of our previous Outbacks had been 5 speed manual, and our first moments behind the wheel were a bit of a learning experience. Joe really helped us get the hang of it and was a good teacher. Walked over to the Service Department and talked to Ogden and Vinny who have been servicing my past Outbacks for as long as I care to remember. I find them quite helpful and trustworthy and i asked lots of questions about the 2013 and the CVT transmission. The answers were sufficiently reassuring so I was sold. We had our ten month old Australian Shepherd pup with us and Joe and the dog took an immediate liking to each other.To make a long story very short, my wife and I walked out with a new 2013 Outback and Sophie (the pup) walked out with a new chew toy and a new friend named Joe.

K.Smith

4 de feb. de 2013

We headed to Mitchell Subaru after locating a vehicle online that met our criteria. The price was competitive and I was really pleased to find a 2010 with under 25k miles on it in the trim level I was looking for. We dealt with Jay Barnard over the phone and found him to be friendly and responsive. Spiro hooked us up with a great rate for financing and a deal on a Subaru warranty allowing us to stay within our budget. Despite us being NY residents, we were able to complete the transaction in one visit. Permanent NY plates were mailed to us and the process was smooth and uneventful. There were no surprises along the way, I am happy with the cost and condition of the vehicle I purchased and the customer service we experienced. We are also loving our new used Outback. I would easily recommend this dealership.

Ian

4 de feb. de 2013

I purchased a car from J. Bernard and it was a very pleasurable experience. He was a no pressure salesman and was very knowledgeable about the product. This is the second car I have purchased from this dealership and plan on doing so again.

Annette

4 de feb. de 2013

Tim made the final decision easy! It's been six months now since I purchased our first Subaru, and we are so happy we decided to use Mitchell! The customer service was excellent, and after being to so many dealerships in CT in the process, we would definitely suggest giving Mitchell a chance, by far the best experience we had.

Bill & Pat

4 de feb. de 2013

Loved Mitchell Subaru. Our salesman Tim Miller was awesome. He explained everything to us and most importantly we never felt pressured or rushed into buying our new Forester. We would definitely recommend Mitchell Subaru and Tim to anyone looking for a new car.

AFTaylor

4 de feb. de 2013

I swear, I could have given Tim Miller, my sales associate, a heart attack with all the running around I made him do. The process for me was painless and I am thrilled to have made the switch to Subaru. From the moment I walked in I felt that everything was very clear, supported, and transparent, not what one typically expects from a car dealership. Tim gave me excellent time and attention, even encouraging me to challenge the car a bit with hills and some snow, knowing that this would be my first AWD experience and that safety was vital for me. I love my Impreza and Tim helped me to get the exact model I wanted and got it to me with minimal wait. Also, I could have spent all day with Spiro, the Finance Manager, discussing money is never fun but Spiro was kind, patient, knowledgeable,and so very funny. Thank you Mitchell Subaru, keep up the great work.

Cassie

4 de feb. de 2013

I bought my first Subaru from This dealership and it is great people like sales associate Tim Miller and financial advisor Spiro Mavredakis that will keep me coming back for future car purchases! Great people, great experience! Thank you for a wonderful car :)

Jerry Epstein

4 de feb. de 2013

I recently bought my family's 6th Subaru (2 Outbacks and 4 Forresters) 5 of them from Mitchell's. I've always had excellent sales people, but this one, Chris Townsend, was exceptional. And Ogden and Vinny continue to run the best service department ever. Thanks Mitchell's. It's a pleasure doing business with you.

Barbara Roth

4 de feb. de 2013

I found purchasing a car from Mitchell Subaru .a totally great experience. Tim Miller was courteous, efficient and helpful in every way. Having him as a salesman made the purchase easy. Thank you so much Barbara Roth

Keith & Tanya

4 de feb. de 2013

Mitchell Subaru worked hard for a couple weeks to find us the car we really wanted, a 2013 WRX Premium hatchback. Apparently, these are nearly impossible to get, but Joe Cabrera our sales person, made it happen. He found one that had been ordered by another dealer, and worked out a trade. The way I heard it, he was waiting at the other dealer as the car was unloaded from the truck, and drove it back to Mitchell immediately before someone else had the chance to buy it out from under us. The entire experience at Mitchell was great, especially after having a such horrible experience at a Subaru dealer in Manchester NH (we ordered a car and we never got it after waiting 5 months). The best I can figure is that they lost the order, as similar cars ordered after ours were appearing on the lot - and they could not even give us a VIN for the car we ordered... Anyway enough ranting. Mitchell Subaru was worth the two drives down from New Hampshire. We really do love our new WRX!! And as a friend and fellow Subaru owner at work says, with Nokkian snow tires on a Subaru, you can easily get through the winter, heck, you can climb trees.

Brian

4 de feb. de 2013

Joe was very helpful to me in buying my car. Before we even went out for a test drive, I was presented with all of the paperwork on the car, including the kelley blue book value and carfax vehicle history. The car was in fantastic condition, and the buying process was very smooth. I test drove a car on Sunday and was able to drive off with in the next day.

Margy

4 de feb. de 2013

Jay did a great job in assisting us in our purchase of our Subaru. His explanations were clear and I know that I can count on him if I need any assistance in the future. Margy

Andrea

2 de feb. de 2013

We recently bought a new Subaru Legacy from Chris Townsend and I wanted to let you know how satisfied we were with him and the process. Chris made buying a car a wonderful experience. He made it simple and easy. He understood what type of car we were looking for and would do anything to make sure we were satisfied. We could not thank Chris enough for helping us out and making us feel comfortable. As this being our second Subaru from Mitchell in Canton, we can't say enough about how wonderful all of you are, especially Chris! We have already told all of our family that he is the person you want to buy a car from. We are so happy with our purchase and again thank you Chris for all of your hard work!

Pearl Allen - Lovin' my car!

1 de feb. de 2013

I recently purchased my 6th car from Mitchell Subaru not just b/c of the performance, safety and value, but b/c I was and continue to be treated like "family." My last Sales Reps. were Jay & Jason, who I had not worked with before. They were both very knowledeable, courteous and effecient. I called Jay on the phone, told him what I was looking for and he found my vehicle w/i one day. The purchase process was very quick, easy and actually fun. This is an honest dealership that continues to follow up to make sure you are happy. The Service team is efficient, always makes you feel comfortable, and guarantees their work. Hello Oden and Vinny! MITCHELL SUBARU..........GO YOU !!!!!!!!!! Regards,

Smiths

1 de feb. de 2013

Our son needed a car to drive back and forth to school and athletic events/practice. Chris Townsend could not have been more helpful. He found us the perfect pre-owned vehicle for him. He and Spero made the whole process pain free. We highly recommend Mitchell Subaru. Karleen & Brian Smith

Stephanie

29 de ene. de 2013

Chris Townsend at Mitchell was fantastic. He was personable and totally dedicated to customer service. When I forgot some paperwork that I needed, he arranged for me to be loaned a car so that I could run home and get it. I had a great experience with them, and would recommend him and Mitchell to anyone looking to buy a used car.

Dave

28 de ene. de 2013

If the majority of car dealerships approached selling cars the way Mitchell Subaru does, there would be a very different stereotype for car sales persons out there. There really was very little "selling" involved...more like demonstrating and exchanging information. Some of that came from Subaru making a great product (I bought a Forester) whose all wheel drive, drivability, interior quality, and comfort stood out from competing vehicles for me. Joe Cabrera and Josh Field made the process easy. On our first visit to Mitchell to check out the car and sit in it, Josh greeted us and answered a few questions. When we came back hoping to buy, Josh was busy but promptly introduced us to Joe who showed me the cars thoroughly, helped with test drives, and completed the buying process. There was no bickering over whose customer it was, just two nice guys helping a customer. I had done my research going in on price and features. I didn't have to buy the car that day and was ready to walk if they didn't hit my price. To my surprise, the first number they put down exceeded my expectations. I didn't even bother to try haggling it down. They gave me a fair price for my trade and financing was a snap...no arguments over the low rate in effect for their year end promotion. I had a used Subaru years ago and we had leased another about 10 years ago. I was pleasantly surprised to see both service managers Ogden and Vinny still there...we're talking over 20 years with the same dealership. They are top-notch and it is evidence that they are treated well and like what they do. Great car, great dealership...I'm very happy with the whole experience.

Larry

28 de ene. de 2013

I had a great experience with Chris Townsend at Mitchell. This is my second Subaru and I'm very happy with the car and Mitchell's.

terry

28 de ene. de 2013

Subaru's are an easy buy/ sell because if you have ever owned one before as I have several times over the years, you already know they are the best deal for your money. Having said that, I knew I wanted a new Impreza , what I didn't know was, where and who to buy from. Buying from Chris Townshead was my choice.. Buying and driving a good car can sometimes be challenging. If you want to actually enjoy the experience, I recommend Chris, along with my Impreza. Both are smart, fun,easy to deal with and young...although the car a bit QUICKER.

Marc and Jennifer

27 de ene. de 2013

The process of buying a CPO Outback with Mitchell was nothing short of pleasurable. Chris Townsend was professional, helpful, and considerate of our needs in finding the car we were looking for. The pricing was in line with the current market, and Chris was able to provide a few extras to round out the deal. Painless and enjoyable! We walked away feeling as though we received the information we needed to make an informed decision, and were guided through every part of the process with clear and honest input from the people at Mitchell. Great thanks to Chris and the rest of the Mitchell crew.

Bryan & Susan

24 de ene. de 2013

My wife & I have been dealing with Mitchell Subaru for twenty-five years. We recently purchased our 8th & 9th vehicles from them. We keep going back because they are extremely good to their customers, from sales to service. Car.com's rating survey doesn't allow enough stars for this dealer - they deserve way beyond five! Ogden & Vinny in service have never recommended any uneccessary work like other dealers do. We have dealt with many salespersons over the years, but our latest experience with Chris was, by far, the easiest & best we have ever had. We can't stress enough for those reading this review to deal with Mitchell Subaru!!

HAH

24 de ene. de 2013

I needed a new car. I was deeding the process as you hear all sorts of stories. I shopped at a dealer in Hartford and got the same old song and dance. I went to Mitchell and met with Chris Townsend. What a difference. I'd done my homework, looked at prices on various web sites and ratings on the Outback. After discussing what I was looking for and listening to Chris' recommendations, he asked if we should get right to the price. As it turned out he was within my numbers and we closed the deal. There was no back and forth or gamesmanship. Chris was professional and interested in what I had to say. I was delighted to work with him and would not hesitate to recommend him. I'll definitely be back.

Laurel C

24 de ene. de 2013

I think many people can relate to that dreaded feeling of car shopping and dealing with the pressure that salespeople can put upon you. There was none of that here. I dealt with Chris Townsend who was polite, professional and extremely helpful without being pushy. I wasn't sure exactly what I wanted and he helped me make what was the best decision for me. He was extremely knowledgeable and covered everything I could have possibly needed to know. Very good experience - highly recommend Mitchell and highly recommend Chris!

NewImprezaOwner

24 de ene. de 2013

Wonderful experience here! Went here looking to trade in my vehicle. No pressure, my sales man Chris Townsend was excellent. Very knowledgeable and willing to work with customers. My sister purchased here and had a excellent experience. I would recommend this dealer to anyone!! They are fantastic. I am nothing but pleased with the car and the buying experience.

BRZ owner

24 de ene. de 2013

Ask for salesman Chris. Wanting a specific and rare make and model, I called and visited several other dealerships across the state and one after the other either told me they could not locate the car, asked me to call them back in a month, or insisted on a $500 deposit to perform the search. When I contacted Mitchell and spoke with salesman Chris Townsend, he was able to locate my car within 10 minutes, no questions asked. The other salespersons just didn't want to do any more work then they had to. Chris was never pushy nor did he ever try to stear me to another car that was more easily accessible to them as other dealerships tried to do. The buying process was very quick and Chris was very professional and calm and made the often hectic and stressful experience of buying a car very easy. I would recommend anyone interested in buying a Subaru to visit Mitchell Subaru and speak with Chris.

Ross

24 de ene. de 2013

I dealt with a few Subaru dealerships before contacting Chris Townsend. He made the whole process enjoyable and easy doing most of the communicating through emails. Chris was able to get me exactly what i wanted with even a couple more options then i had desired and for a great price. Chris was a very nice person ad made sure i was happy at every point of the process starting with the picture of my car as it came off the trailer to the ride home from the dealer ship where he let me follow him to the highway. I will definitely be buying another Subaru from Mitchell Subaru but probably not for quite some time these things last forever. I look forward to my next purchase through Chris and highly recommend him as a sales rep to anyone.

Flower girl

23 de ene. de 2013

I bought my third Subaru and Chris Townsend was excellent . He was very helpful and very knowledgeable . He went the extra mile to be sure we were happy with our purchase. I have recommended Chris and Mitchell Subaru to at least 4 people. Excellent experience all the way

Bill R.

23 de ene. de 2013

I purchased a used Subaru from Mitchell after shopping for several weeks. I found the process (shopping, test drive, paperwork, and delivery) to be very pleasant with no surprises. Chris Townsend was very patient in helping me get the right car for my needs. I will most definitely recommend Chris and Mitchell to friends and family.

Sister MaryLou

23 de ene. de 2013

Dear Mitchell Subaru, In November, 2012, I had the pleasure of dealing with one of your salesmen, Justin St. Denis. Justice listened to my auto needs and was easily able to identify the very vehicle that met my criteria. I purchased the car and am now proudly driving it. Thank you for having such a diligent salesman as Justin who personifies Mitchell Subaru's philosophy to it utmost. He is caring, accommodating, personable and responsive to need. His personality fits his job well. After all and after I test-drove it, I did purchase the very vehicle he suggested. He was "spot on!" Sister MaryLou WojtusikProud owner of a Subaru Outback

Lisa SK

23 de ene. de 2013

My poor minivan died suddenly on a Friday leaving me and my family having to make sudden decision about a new car in less than 48 hours. Had heard nothing but rave reviews about Subaru's and know five people who own them and swear by them. Called our friend Keir who works in Mitchell Subaru and asked him to set us up to test drive a Forester and with a salesman who would provide little to no pressure and who would also understand the needs of a family of five. Chris Townsend was who he hooked us up with and we could not have been happier!! Straight forward, pointed out the the benefits of a Forester for our family, encouraged us to take 24 hours to think it over and bent over backwards to make sure we were totally taken care of. Could not have asked for much more from him. Customer for life as far as I'm concerned. Thanks Chris!!!

cab

23 de ene. de 2013

I first worked with Chris Townsend through their website and when I visited the showroom, I was able to continue working with him. Nice continuity. He was great and I walked out buying a new Forrester. I have wanted a Subaru for a long time and so far I love it (I've only had it one month.) I will definetly recommend the dealership to anyone looking for a Subaru.

Ella

22 de ene. de 2013

I recently purchased a 2013 Legacy from Mitchell Subaru. I have purchased 8 cars from dealerships (2 Subaru's) in my life. This was by far the easiest transaction yet. My salesman Chris Townsend went above and beyond anything I expected. There wasn't any high pressure and he was very straight forward about everything. He made sure I got the EXACT model I needed and they even got me the color I really wanted in TWO days. This dealership has a great atmosphere and made this a VERY EASY process. I LOVE my new Subaru and if your looking for one go to Mitchell and see Chris.

Sara S.

21 de ene. de 2013

Chris T. couldn't have been more helpful. He quickly got me in a car to test drive. Went over all the details about an Outback. I went home to think - no pressure - which was nice. A week later my husband and I bought the Outback and Chris was able to get it to us in a couple a days. Quick, easy, and friendly. He did an excellent job of going over the new card with us and followed up in a few days to see how we liked it. I love it and would recommend Mitchell Subaru and Chris to anyone!

My other car is a Mini

20 de ene. de 2013

Bought a used Subaru this weekend. Chris Townsend was great to work with, no pressure. It was a busy Saturday at the dealership, but we didn't have to wait long to talk with a sales person. Everyone was very friendly with offers of coffee, hot chocolate, or changing the TV station for our daughter. Hoping this car will get me through the New England winters!

Robert

20 de ene. de 2013

After receiving abysmal service from Betera Subaru in Hartford, I sought to find a Subaru with suspicion towards all dealers. Working with Jay from Mitchell Subaru, quickly put all that to rest. I received prompt and professional service throughout the entirety of process of finding the car that was absolutely perfect for my needs both practically and most importantly, financially. Working with Jay I was able to find the most affordable 2013 Subaru Legacy that any other dealership in Connecticut was able to offer. More than that was the honest and genuine nature of all the sales team at the facility. All with an eagerness to assist. Also, this being my first brand new car, I appreciated Jay taking the time to periodically give a call to make sure everything was in fact to my liking with the car. It really shows that at Mitchell Subaru in Canton, CT it's about more than just making a dollar.

Tim and Michelle W.

19 de ene. de 2013

We recently bought a new Suburau Impreza at this dealership and the entire process was fantastic. We dealt with Joe Cabrera who was a pleasure to work with. He was very knowledgeable and and supported us through the entire process, making sure we knew how to use all of the functions. I would absolutely recommend him to anyone who wants a pressure free and effortless buying process.

GDubs

18 de ene. de 2013

My wife needed a new car and we both agreed an Impreza was the best bet for her needs. We were recommended to go to Mitchell through friends and family.Chris Townsend was extremely helpful throughout the entire process of purchasing. Since this was the first time my wife has bought a car under her name, Chris was very helpful in clarifying some of the car-jargon that can be confusing for some. She felt very comfortable in buying from Mitchell.We were impressed with the amount of communication we received, as we live over 30 minutes away from Mitchell and couldn't make multiple trips to get all the info we needed. We also received prompt notice regarding a recent recall and service were extremely accommodating.Subarus sell themselves, but the service from Mitchell makes you want to continue business with them. They make you feel like you're part of the family.

nlp

14 de ene. de 2013

Purchased my fifth Subaru from Mitchell's this year.I have always found them to be very honest and upfront regarding negotiations.Paul in sales was very knowledgeable and made the experience pleasurable.Service has always been attentive although nothing seems inexpensive related to car repair.I would highly recommend Mitchell's.

New Suburu Lover

14 de ene. de 2013

I went to Mitchell Suburu in Canton, to buy my first car. The saleman who help me out was Joe Cabrera,he was extremly helpful and took the time to find a car that was going to be suitable for my family and I. The dealership was great and I would tell everyone to go there.

Arty

13 de ene. de 2013

i was in desperate need of a car and was using a loaner while looking. I saw a great subaru on Mitchel Subarus' website so I called to arrange to have a look at it. The salesman, Chris Townsend was a complete gentleman over the phone, explaining that the car had just came in as a trade-in and that many people were interested due to its low miles. I knew the car would go fast because of that but I could not get to the dealership before 5 p.m. due to work. Chris promised that he would hold it for me which I feel he did not have to do but he was willing to forego a possible chance to sell it earlier. I arrived a litttle after 5 p.m. and as promised the car was there and proved to be a gem!I bought the car that night and must say dealing with Chris was a pleasure, so much so that I took the time to write the owner a letter of commendation to Chris and the entire staff the I dealt with. Check out Mitchell and Chris if you are looking for a Subaru!

Jim

12 de ene. de 2013

I recently purchased a used Subaru Forester from Mitchell Subaru. Their customer service was exceptional and was offered assistance within minutes of walking into the dealership. I was helped by Chris Townsend, who went above and beyond what I was expecting. He gave me a call on the status of the car, double checked with me on every concern I had, and called me up a few days later to check to make sure everything was working. I would recommend Mitchell Subaru to anyone wishing to buy a new or used car.

deastmann

9 de ene. de 2013

really nice women and men at the desks, helped us get our recall taken care of within a couple hours but still offered to shuttle us home if we didn't want to wait. we didn't need to, but it was nice to be asked. got a chance to schedule our next oil change while we waited. pretty good coffee in the waiting area too. :)

ChrisSenneville

20 de dic. de 2012

sold me a used Mini Cooper with non functioning srs system (thats right no air bags in a Mini Cooper ) when I called them they sais too nbad so sad your from out of state.DO NOT TRUST THEM WITH YOUR CAR PURCHASE!

gleem1

11 de sep. de 2012

i went in looking for a hard to find imprezza and was greeted by chris orszulak.he was very informative and helpful so much to the fact i took a car home the same day.mitchell is a great dealer and strongly reccomend.

big k

13 de jul. de 2012

very friendly, no pressure. i got to walk around the lot by myself! loved that.

AliciaDavis

30 de may. de 2012

We liked the "no-pressure" sales approach where Drew and Chris listened to our needs and provided multiple options for the vehicles as well as for financing. We were very happy with the trade-in on both of our vehicles and felt we treated extremely fairly. We have already recommended Mitchell to our friends!

november102

24 de may. de 2012

I would recomend this dealership very high for freindlyness . They took very good care of me from beginning to end. The only negative: you will get hit with a VIN # engraving charge on your glass. I am sure this engraving was already there (on the vehicle when it was traded in) so I was annoyed that they put that in and never said a thing about it until I was there signing the papers with my wife. I said nothing because I did not want to upset her when she was so happy about the car.

oharejo

27 de abr. de 2012

Chris Townsend contacted us by E-mail in responce to our online request for prices on a 2012 Subaru Outback with a 2008 Outback trade-in. Chris was able to offer the exact car we were look for and provide a reasonable trade-in range for our 2008. Working with Chris was a pleasaure and Greg provided meaningful advice in arriving at an "out the door price". Edward processed all the final paperwork in a busness like manner and we drove home the car we wanted at the price we wanted to pay.

lizwill

17 de feb. de 2012

I never imagined that purchasing a vehicle could be such a pleasant experience. Greg is friendly and helpful and exudes trustworthiness. He bears no resemblance whatsoever to a stereotype of a car salesman. I purchased a new Outback Limited and am very pleased with the price I paid and the trade-in value of my car.If you live in Western Mass and are interested in a Subaru, I'd take a drive down to Canton to see Greg and Gary.

Subaru Girl 4 Life

3 de jun. de 2011

I looked at a few dealerships and when I met Gary Thomsen, he was so wonderful to me! He showed me the right car for my needs and price range and got me the most comfortable car; the Subaru Forester. The service department is excellent and fast and they have helped me so much. They detailed my car fully after I delivered my daughter in it 2 months after I bought it. Gary also calls us just to check in and say, "Hi." I don't plan on going anywhere else for another Subaru. Mitchell Subaru is the absolute best in the business. They're a class act!