lurbina

31 de ago. de 2015

Great customer service from the moment I walked in the dealership to the moment I walked out with a new car! Carlos Sanchez went far and beyond to meet my expectations. Very helpful, friendly, and professional. This is the guy to go to!!!

Jessicuh92

6 de ago. de 2015

This dealership was wonderful, they got me in the same day I called. I came in half heartedly thinking I would not go home with a new car or if I did it would be me settling for a less than perfect, cheap, used car. They were extremely positive and happy, they definitely made me feel important. Despite my age, which probably to a lot of salesmen deems me as unworthy of their time or a new car. They took their time with me and walked me through all the paper work. A couple hours later, after working with some great, uplifting team members, I pulled out of the parking lot with my brand new Kia Soul. I am ecstatic to finally have a new car and my dog absolutely loves riding in it as well! Thank you guys!

kosheRocker

10 de jun. de 2015

I wanted to make sure I got down a review at some point. Anthony McGee and Zach were awsome with their service! I got a nice Kia Spectra and then later on had my timing belt changed and was informed of other things that NTB did to my car that will make me never go back. Both of these guys are amazing and I suggest them if you need to buy a car or fix it!

brandyhollis

4 de abr. de 2015

I love my new kia forte! I had a great experience, Anthony McGee did a fine job with sales. He was friendly, and informative, a salesman who looks out for the customer. I highly recommend this dealership.

Talbot

1 de abr. de 2015

Allen and team were outstanding and easy to work with. This is the second time I have got a vehicle from this dealer. From the time I walked in to follow up questions after purchased the vehicle he was helpful. Great experiance ...thanks Allen

KelleBelle

1 de dic. de 2014

I had been to 2 other dealerships before coming here and was quite annoyed with the tired used car salesman tactics, Carlos however was straightforward and never became pushy. Thank you Carlos for helping me find the exact car I was looking for! I just wish I would have came here first!

as giles

28 de nov. de 2014

Carlos Sanchez was very professional and the best car salesman I had the pleasure of purchasing a car. This car was for my daughter. She got what she wanted.

Mallorik

28 de nov. de 2014

I had specific goals, this dealership met those and I felt as if they truly wanted to help find the perfect fit. Friendly people and easy process. LOVE my new car!!

yvonne.rodriguezchristner

21 de nov. de 2014

I haven't bought a car in 15 years and I wasn't planning on buying one either! But I had a fabulous salesman "Carlos Sanchez" who was very honest and answered every question sincerely.He was very attentive and very professional. Carlos Sanchez and Greg Anzaldua went above and beyond and stayed till 11:30 p.m. to make sure I was taken care. I would definitely recommend this dealership to anyone who likes fabulous service!! I want to say "Thank you" to Carlos for a wonderful experience on buying a car!!!

cander05

19 de oct. de 2014

I was there for 7 hours and left with out a car! Talk about trying to were us down! Salesperson was great! From what he told us to what finance said, it was 2 different things and price was out of site, plus interest rate was off the chart! By the time I left my chest was hurting! I will never go back to this dealership! I will buy my Kias elsewhere! Worst experience ever! We took this day off to look at cars and had no chance to go somewhere else to look because we were exhausted from this experience!

doldol52

1 de oct. de 2014

Our salesman, Carlos, was EXCELLENT! He was the reason we purchased our car that very night, it was our first stop. The test of a good dealership is the service you get after you have purchased the car. When we had a issue with our car, Carlos, was quick to fix everything to our satisfaction. We were so impressed with his honesty and dedication to quality, what a refreshing experience! I would recommend this dealership and salesman to anyone looking to buy a car.

hmoreno10

29 de sep. de 2014

This is my very first car buying experience, I've been on adventures with my parents and have seen a hellacious process, so going in I wasn't too excited. But thankfully I got the best salesman, Carlos Sanchez. He was extremely professional, patient, knowledgeable, and friendly. He made my experience very pleasant and took his time to make sure I got the car I wanted. He will be highly recommended to my next friend or relative who's looking for a new car.

Dael90

24 de sep. de 2014

My salesman was awesome. He wasn't pushy and he was very informative. Everyone I went through was professional and helpful. I recommend this dealership to anyone looking for a new or used car.

MunChKin027

18 de sep. de 2014

This was my first time car buying experience with Mortiz KIA in Fort worth the salesman Carlos and Roscoe asked me question and with in minutes had the car i wanted they helped me with my financing it was a very satisfying experience. They have kept in touch since buying the car and i feel like we have a great relationship with each other i would recommend if you'r wanting to buy a new car to go to Moritz KIA in fort worth they have great service and friendly employees .From Kaylane Tyson and Huey Family in Gustine TX

RighteousRebellion

28 de ago. de 2014

Roscoe made my second KIA purchase even better than the first!!! I went from a Sportage to a Forte and I almost can't wait for my next one.

Rusty75

23 de ago. de 2014

This is the 2nd vehicle we have bought from Moritz Kia, exceptional people and customer service, especially Roscoe Korngut.Everyone at Moritz Kia is professional & friendly

RighteousRebellion

3 de ago. de 2014

God is good, Roscoe was very helpful and knowledgeable and nice.I got my new rio and he helped me get ins. All done in two hours.Go see Roscoe if you want great service.

stacy.rammage

15 de jul. de 2014

This is the 3rd vehicle I have purchased from Moritz Kia FTW and I will go back again and again. Roscoe sold me the car I bought last night and I just love my car. He also assisted with the 2 previous cars as well and has always been professional and helpful and PATIENT. As a woman purchasing a car, men sales people can be a bit overbearing, but he couldn't have been easier to deal with. Everyone was great. Roscoe along with finance did a great job working out a good and fair price.

mwood0818

13 de jul. de 2014

Everyone worked super hard to try to find me the best deal since I was a first time car buyer! The service was great all around! Roscoe was so great, he knew what my prices were and worked hard to get me the best deal I could afford. I ended up getting a 2013 Kia Sorento and I've never been so happy with my purchase and all thanks to the guys there :)

Nickie McDonough

10 de jul. de 2014

Mr. Korngut from beginning to end was helpful and knowledgeable. We already knew what we wanted and he provided us with the best deal. The dealership was extremely busy but he was able to streamline our processing to make our experience pleasurable. Love my Sorento.

Loriwrobo

28 de jun. de 2014

I was lied to about the price of the vehicle. After several emails and confirmation of everything I drove an hour to get to this dealership and the salesman I had made an appt with wasn't even there. So I had to retell everything I wanted in a vehicle and trade in stuff all over again. After being promised a certain price for trade in, I was quoted thousands less and they didn't even care or want to talk to a manager to see what they could do on the trade in value. After writing this review I was contacted by the general manager and he sent me gift cards in the mail as a way to apologize. That to me shoes that management does care about their reputation. He also was willing to come up on my trade in but we had already bought another kia at another dealership

Arsoninvt

24 de jun. de 2014

I was attempting to purchase an Optima Hybrid at your dealership yesterday when your staff decided to play games. When we finally agreed on a price, I asked the salesman if it included all of the warranties and certifications as it was a pre-owned model. He said yes, I then agreed and signed the paper. While in the line at finance the salesman comes up and says, I had to let you know that to get to the price, the manager had to drop the certification as it cost $500 to get to the price, "is that ok". I obviously replies NO and told them that is no way to sell a car by trying to deceive me and that I was done at this point. And walked out the door. Your Pre-owned manager met me as I was driving off in the parking lot and tried to explain. I said I know all I need to as this point, that this is how your dealership operates by playing games and deception. Just thought you needed to know how your dealership is operated.After it was all said and done, I met with The General Sales manager the next day who took care of the issue and made the deal right and a little better.

kimwhite03

13 de jun. de 2014

Moritz Kia Fort Worth is a GREAT dealership to work with. They were friendly and attentive from the minute we drove onto the lot! Roscoe knew his product and wanted to put me in the right car with the right deal. The dealership was extremely busy that day, but everyone was friendly and made sure we were taken care of even though I had my big dog with me. I LOVE my new Kia Optima and will definitely be back when we need another new car.

lisalambert65

12 de may. de 2014

Lonnie Lindsey figures out exactly what you want and need in a car without pushing you to spend more than you can afford. He knows his products and provides great customer service without pressure.

Morgsb

7 de may. de 2014

I had a GREAT experience.Doug was absolutely FANTASTIC. He made me feel super comfortable and really did care about finding me a car. FANTASTIC

Steviecamp

6 de may. de 2014

After months of car shopping and a few bad experiences I finally went to Moritz. This dealer was so friendly and helpful. I walked out with keys the same day. They even gave my friend of free tank of gas for bringing me to the dealer. I would recommend this dealer to anyone.

kwaidelich

5 de may. de 2014

Went out this past weekend, 5/3/14 to test drive Hyundai, Kia Optima, Ford Fusion and Mazda 6. Made my decision quickly to purchase the Kia Optima after test driving them all as well as the overall dealership experience at Moritz Kia in Fort Worth. Everyone was very friendly at Moritz. Lonnie Lindsay, our salesperson(Certified Premium Specialist) was wonderful to work with. I never enjoy purchasing vehicles especially due to the strong sales pitch you always receive at dealerships. Lonnie Lindsay made purchasing stress free with his no pressure sales. He informed us of all the Optima's features and was able to answer all our questions and offer great insight. I love the Optima, has the look of a luxury car at an outstanding price; rides like one as well. I highly recommend purchasing your next car at Moritz Kia!

Elk2005

30 de abr. de 2014

Salesman Roscoe Korngut was knowledgeable, friendly, patient, and professional. We never felt pressured. Not only did we get a great deal on our car, we had the best car buying experience ever. I will recommend Roscoe to all friends and family looking to buy a car.

SamPerry1130

29 de abr. de 2014

My salesman, Doug Ashbrook was very professional but down to earth. He took plenty of time to familiarize me with all of the features of the new high tech car I purchased. He was patient and covered all the details. He will represent KIA well in selling their new upscale model! The overall experience was EXCELLENT!

btrasberry

28 de abr. de 2014

this is our third car with in four years and we have been treated great each time. Roscoe was our salesman for car two and three. Roscoe has worked hard each time to get us what we wanted for the monthly amount we were looking for. He is not pushy and always professional.

Huntman51

25 de abr. de 2014

Doug Ashbrook was wonderful to work with! He helped my sister find the perfect car! Doug worked very hard to make sure that her car had everything she wanted! I would recommend him to anyone!

bvanremmen20

25 de abr. de 2014

As a first time buyer, I was extremely nervous and overwhelmed by everything! Doug Ashbrook really made everything very easy and understandable. He had found me a few choices of vehicles in my price range, but I declined his offers both times. However, he kept looking and searching for a car that suited me. After about a week of diligent work, he found me the PERFECT car! I could not have imagined a greater first experience with a dealership!

angiec_15

16 de abr. de 2014

Couldn't have asked for a better experience. Doug made buying a new car extremely easy and a smooth transition. Would highly recommend using Doug Ashbrook whether you are purchasing a new Kia or something they have on their used lot. Extremely pleased with my new car and the overall process. Thank you Doug for all your help!!!!

deborahpruitt59

12 de abr. de 2014

One of the best car buying experiences I've had in decades. I was met while exiting my car by Bao Nguyen. He was friendly, positive and very knowledgeable about Kia. Roscoe Korngut also friendly and knowledgeable explained the history of Moritz Kia. I really liked the Soul and he insisted I take it home over night for trial. Roscoe went above and beyond to seal the deal and make sure I was happy. The business office was friendly and efficient. Thanks to the whole Team!

hyopark87

29 de mar. de 2014

Roscoe was straightforward, polite, and kind through the whole process. He stayed late to help me get a car and taught me everything that I needed to know about the car. Of course, I got a great deal as well. Highly recommended.

Malayna11

17 de mar. de 2014

This is not the first time my family has bought a car through Roscoe and I promise it won't be the last!! Super helpful, friendly, and wants what is absolute best for you and is so personable!!

tademont

10 de mar. de 2014

This is the second car that I've purchased from Moritz KIA in Ft Worth. The first car was a used car that I purchased in 2011 and Roscoe Korngut was the sales consultant that sold me that car. I attempted to purchase a new Kia in 2013 at another KIA dealer only because the car was a dealer car special but the experience was so horrific that I gave up on car buying. I got the new car bug again in 2014 and decided to go back to Moritz KIA in Ft Worth and Roscoe. I LOVE the 2014 Kia Forte I purchased, I love the attention and non-pushy sales approach that Roscoe provides and I got the car for the monthly payment I was expecting to pay when I walked in the door. The finance department was excellent as well. Not only would I recommend that you purchase your car from Roscoe Korngut but I did recommend that my daughter purchase her next car from Roscoe! I love KIAS this will be my third new KIA but my car buying experience with Roscoe is what will keep me going back to Moritz KIA in Ft Worth even though I live just a mile away from another KIA dealership.

brysen23

7 de mar. de 2014

John was a very friendly sales man. He made sure to try and get us everything that we wanted. He was very nice, and listened to everything we asked for or said. I would reccomend him to anybody looking for a new car! He kept us up to date with the cleaning, and window tintings. he called us to let us know when we could pick it up, and made sure they cleaned it right! He is a great sales man and if i had to re do this experiance we would use him again!

CassieCrowe

3 de mar. de 2014

We had a very pleasant experience. Jesse Skaggs was very knowledgeable of the vehicles and super friendly. We also enjoyed Trayce Cavenaugh(Not sure I spelt that right) She was also very friendly and helpful. We left there feeling like we had the full experience without any doubts or worries. Thank you!

jeffamon

2 de mar. de 2014

Came in looking for a new truck with a tight budget Roscoe Korngut did a fantastic job at finding me the prefect truck and did everything to get me into that truck with the monthly payment i needed i would highly recommend this dealership to everyone and make sure to ask for roscoe he will do everything he can to put you in a new car you want.

bsingleton869

28 de feb. de 2014

Thanks Brad! Really honest and fair dealer. Gave us a great price on 2 Rios and was honest throughout. No hassle at all. We'll see you next time.

klasm

25 de feb. de 2014

Purchased a pre-owned Kia Soul from Brad Massie there. Great experience! Dealt with professionally & friendly. Also, had a very easy time with Tracy in Finance. Both of these employees are very personable & helpful! They give Moritz Kia an awesome reputation!

LindseyRowe

24 de feb. de 2014

Colby R. was very helpful! He assisted me in test driving multiple cars and was enduring of my personal indecision. It was very promising to me that the salesman wanted me to choose a car that was comfortable to me, rather than pressing anything else. This was my first time buying a car from a dealership, so he exceeded my expectations as there is a reputation salesmen have of being pushy and trying to make the sell. That was not the case at all. Colby was inquisitive of what I was looking for in a car and very considerate in recommending cars for me to test drive. Overall he was helpful, patient, and informative!

VKBR

24 de feb. de 2014

Colby Robinson was extremely cordial and helpful in making our purchase of a new Kia Sedona van a pleasant experience. He came up with the best price I could find in comparison shopping with other dealers in the area. Even the financing experience was pleasant and done expeditiously. I would highly Colby at recommend Kia Ft Worth if you are seriously considering a car purchase in the near future.

brigsby

23 de feb. de 2014

Just want to Thank Doug Ashbrook of Moritz KIa of Ft Worth for helping us with our new Kia purchase. He was very patient as we were so undecided on what we wanted. And came thru for us Thanks.......And it was not RED lol.....

Cervantes817

14 de dic. de 2013

I went to this dealership on Thanksgiving just to look around since I needed a car ASAP. I met Dejan there who wasn't working at the time... He took the time out of his day especially on thanksgiving and talked to me... Not knowing if I would ever go back to him for help with a vehicle. However I am glad I did. From thanksgiving until I drove off the lot he was always very helpful and willing to try anything to get me a vehicle I would be happy with. He went above and beyond for me and while I was not buying an expensive vehicle I felt like I was... He made me feel like I was his only focus and not just another sell. I am so happy for everything Dejan and Moritz Kia did for me. I will definitely spread the word to whoever is looking for a vehicle. This was a grade a experience for me. I don't think I can thank you enough!!!

Aenrriques

4 de dic. de 2013

Roscoe was very friendly and helpful. He came through with everything we agreed upon and never hesitated to carry out any task. The service department was also very helpful and corrected every issue I had.

Cars4Chris

3 de dic. de 2013

My Wife and I visited many dealerships in and around Fort Worth including Moritz before we made my decision to buy a Kia. At every dealership including Moritz our request was the same "2 cars (new or less than 10k miles), automatic, bluetooth, less than $30k". Our initial visit was great, Patrick was very nice and respectful. We drove a Rio, Forte, and Soul, Patrick assured us that our requests were not a problem, he told us that we could pick out 2 Rios, 2 Fortes, 2 Souls, or any combination we wanted and he could keep us under $30k. We went back to Moritz on 11/30 to make our purchase, we had lost Patricks card but we remembered his first name and requested to see him when we arrived. Patrick remembered us and our request so we headed to the lot to pick out our two new cars. With Patricks help we picked the two least expensive Fortes on his lot, he did not open the doors and we did not drive them, "lets go inside and get this done" Patrick said, and thats when all the warm and fuzzies left the room. We proceed inside to find the customer waiting area FULL of VERY rowdy salesmen watching football on the big screen. Patrick escorts us to his office sits down and hands us both paperwork saying "my handwriting is bad you will need to fill these out" after we complete the paperwork Patrick inputs all of our information and heads to the Sales Managers office. He returns within 10 minutes and tells us not to get upset but the way they work is to offer us a huge monthly payment with a huge down payment to start, he then is only willing to show me one 4 square at a time. When all is reveled both cars are well over $18K each he is wanting $6k down with combined payments well above 1k a month on two low end Kias!! I asked him what interest rate he has me at and he states that he does not know, he then tries to convince me that my negative equity in my trade is the reason for the high payments. Ok so I am upside down on my trade I am aware of that, I also expected the low trade value to off set the profit a bit, maybe that is why I was specific on the car cost being $30k. I then told him that I am preapproved with Capital one and he needs to get the sales price of the cars where we had agreed on the lot, he heads to the bosses office. When he returns he presents the 2 foursquares once again, the only change is that he moved $2k of my negative equity from one deal to the other, "nothing has changed" I tell him and he starts griping about my negative equity once again and returns to the bosses office. My wife and I step outside for a breather and Patrick comes out and says I need to work with them, he is very agitated at this point and is on the verge of yelling at us. I respond you need to work with me, don't come back to me with an equity flip and act like you have done something. We return inside looking for something to drink since we were not offered anything and Patrick finds us and now wants to know what he needs to do to make the deal happen, I remind him of our mantra "2 cars (new or less than 10k miles), automatic, bluetooth, less than $30k" he says maybe we are on the wrong cars and I remind him that he picked them out. My wife and I return to Patricks office and we are joined by the sales manager and Patrick, the sales manager then starts explaining negative equity to me, I stop him and recite my mantra once again "2 cars (new or less than 10k miles), automatic, bluetooth, less than $30k" he said you are on the wrong cars, and I had to respond "Patrick picked them out". I asked for the keys to my trade and they both made haste for the Sales Office, I follow, retrieve my key and walk out the door. Before I can start my car Patrick is quick on my heals saying they will now do $15995 on the cars, and I respond that's still not we agreed upon and you are still undervaluing my trade and drive off. BUYER BEWARE!!

ashleyrunner

1 de nov. de 2013

Just traded in my 2011 Optima for a 2014. Roscoe got me a fantastic deal and had to work extra hard to get it! The dealership kept their word on everything I was promised. My car was ready on time and the overall experience was very fast and painless. The finance department was very knowledgable and helpful, without being pushy. All of the features of my new car were explained to me before leaving. I am so pleased with my new car and this dealership. Would love to do business again.

Gillis

26 de oct. de 2013

Everyone at the dealership was very friendly and courteous. We feel we were given a fair price on our trade in and again on the car we purchased. Roscoe went above and beyond to make sure we were satisfied.

markwerth

27 de sep. de 2013

We traded cars at Moritz Kia and dealt with Roscoe Korngut. Roscoe went out of his way to find the care we wanted. We found the experience positive.

scottromesburg1

1 de sep. de 2013

Scott Cusenz & Greg Anzaldua were kind, willing to work with us, made us laugh, and made us feel NO pressure. Answered all our questions, and I would recommend them to anybody looking for a new, or used car. Ask for them by name!Scott & Laura Romesburg

Jeff50

20 de ago. de 2013

Just wanted to let everyone know how great everyone is here at Moritz. Scott Cusenz was my sales guy and he was unbelievable. Made me feel so at ease and never any pressure. Dean Priest handled my paper work and also no pressure just friendly guest service. Oh and thanks to David the sales manager who made the deal work. I am one very happy Moritz Kia of Fort Worth customer for life. See you guys when its time for my oil change!!!

Esstraiton

10 de may. de 2013

Roscoe met my needs as a car buyer and did not try to convince me to get something that I did not want. He was patient as I test drove several cars and he gave me the deal I wanted. He went above and beyond by bringing me a drink while I waited and showing me how to pair my phone to my car. After I made the purchase he did multiple follow up calls to make sure I was satisfied.

loumap

2 de may. de 2013

Doug Ashbrook was a great person to do business with. Very friendly and knowlegable and helpful. Would definately do business with Kia again! I love my new Sorento!

kjlemoine

1 de may. de 2013

We went to purchase a new used truck and was very happy with the overall experience we received. I appreciate Kelly`s knowledge and capability to have everything done so all we had to do was show up and sign the papers. She was never pushy like many other car salesman and was just great to deal with. We will definitely return when the time comes to purchase another vehicle. Thanks so much Kelly!!

djmattyb78

1 de may. de 2013

The easiest vehicle purchase that I have ever done. Everything went fast and smooth. Very impressed with the product knowledge by Kelly. Will return again when I am in the market to make another purchase

jlaehs6

30 de abr. de 2013

I had great service as always. They are always honest and friendly. The waiting room is always neat and tidy. Thank you Kia and thank you Kyle!

TwilaShuquist

29 de abr. de 2013

After having several bad experiences with other service providers the people at Moritz Kia in Fort Worth were a breath of fresh air. I was quoted a reasonable price and given a date when they thought they could have my car ready. My car was ready on time and the final price was what had been quoted. Kyle, in the service department was especially helpful in explaining what the issues with my vehicle were. I will only be using Moritz Kia for my service needs on my Sorento for the remainder of the time that I own this vehicle. Also, when I am ready to buy a car next year I will be looking at Moritz Kia in Fort Worth first. They have earned my loyalty.

smarmon

29 de abr. de 2013

Kelly was very friendly and took the time to understand my needs and also my price range. She demonstrated a wide range of knowledge...not just with Kiss. Kelly was never "pushy" or tried to get me in a car that didn't meet my needs. I would 100% go back to Kelly to purchase another car.

lisainftw

27 de abr. de 2013

Kelly was very friendly and helpful from beginning to the end of sale. I would recommend her to any friends or family..... Thank you so much Kelly!!!!!!!!! Lisa McCollom

cstahn

26 de abr. de 2013

i rececntly purchased a used Jeep from Kelly Elliot at Moritz Kia in Fort worth. Very fast and easy to deal with. i would definitely recommend Moritz and Kelly to friends and family.

lor1961

17 de abr. de 2013

I had a positive experience from start to finish. My salesman was Marcus Outland and he was friendly and knowledgable.He was not a high pressure type salesman, which I do not like. The finance manager who I worked with at the end of the eveniing was Mike Kennedy who was also knowlwdgable and friendly.

trumpetguy87

16 de abr. de 2013

Awesome. There isn't any other word that can describe the way these people treated me. They drove the car in from Hurst Texas, filled it up with gas, and even offered to drive 400 miles to come get the trade-in. The people here deserve the upmost respect because they give you, the customer, the upmost respect. If I ever need another vehicle, I will drive the distance to go. I live about 30 miles from the Kansas border in Oklahoma. The experience that I had has me recommending Jesse as a dealer and Moritz Kia as a dealership to anybody. I'm sure that it isn't just the Kia dealership, but the Moritz group as a whole. They took the time to help me, answer all the questions I had, and even stayed an hour after closing to make sure I was satisfied. My only complaint: I don't live closer to them to tell this to them in person. I did not have to wait to ask a question while checking out the car because Jesse answered them in is explanations. I recommend this company and salesman to anybody that wants a pleasurable car buying experience.

Lsjeffrey1

7 de abr. de 2013

Colby was an honest and knowledgeable salesman, was low pressure and friendly. He helped me get a great price and allowed me to sleep on the offer to make a deal the next day. Everyone I dealt with made sure I was fully taken care of, and did not try to bait and switch or pull the usual dealer scams. I would highly recommend this dealer in the future. I love my new Soul, and know I couldn't get the incentives offered here from anyone else.

Jslind

6 de abr. de 2013

This was a surprisingly simple car buying experience. Got a fair price online, showed up, test drove, signed papers. Price quoted was honored. Will definitely go back.

Carrie Williams

28 de mar. de 2013

Mr. Patterson is THE man to see about a car. He has taken care of us even after the sale when we brought the Kia in for service! I highly recommend Waymon!!

gemayabutler

16 de mar. de 2013

Everyone was very welcoming and friendly! The customer service made me feel like a valued customer which made my experience more pleasant. Please continue to exude genuine customer service.

Ahtesham

8 de mar. de 2013

I think Scott went above and beyond for dealing with someone he had never met and working basically through the phone and internet. He made our experience very pleasant. We got exactly what we wanted and he was even nice enough to come get us at the airport! Mark in the business office as nice and very efficient so that we could be on our way home quickly. We flew over 700 miles to get our new Kia Soul, just to get what we wanted. Thanks to all!!!

PlaueMD

17 de may. de 2012

The typical low life scamming business operations often attributed to used car dealers. Made a suggested offer in a mailing on the purchase of my specific year/model of SUV to get me in showroom for upselling, then lowballed me $5000 below the quoted offer. Truck is in perfect condition, and EVERY option available. They never drove the truck, opened hood, just scammed me to come into dealership. BAD unethical business practices.

elbowmacaroni

19 de mar. de 2012

Over the past week or so I have been in to numerous dealerships looking for a new car to purchase. I went into Moritz Kia of Hurst and was completely underwhelmed by any sort of attempt to earn my business. There was no hustle at all by the salesman and he acted almost like I was a bother to him and that my mere presence was keeping him from something important. I was interested in a Kia Rio, so I went to the Moritz Kia dealership in Fort Worth. Who would have believed that the service that I recieved in Hurst was better than what I received in Fort Worth. I pulled into the dealership and began looking at the meager new car selection, luckily some/most of the cars were unlocked so I was able to see what the interior looked like and the trim level. All of this was done without the assistance of any representation from the dealership. After about 15 minutes of looking at cars a salesman left his perch on the tailgate of a truck over by the service department and put out his cigarette and ambled over to me and asked if I needed any help! I saw these people as I pulled into the dealership and assumed they were customers waiting for their car from the service department. I informed him that I was there to purchase a new car that night, and I was, but since no one at this dealership had any inclination to try to win my business by showing me the respect that any customer deserves I would take my business elsewhere. I was still mad and disappointed by the service that I wrote an email that I hoped would be passed along to someone to at least possibly address this issue and perhaps help a different customer. I received an email from the general manager today and it was a freaking form letter!!! It contained the typical "Sorry to hear about your concern, I will address them, won't happen again etc.", but how bad is it if the GM of an Auto dealership has a freaking form letter to address upset customers. This was typical of my entire experience at both Moritz dealerships and my reason that I will never do business with any of the Moritz dealerships it is too ingrained in the dealerships culture to do only the bare minimum to make the sale. There is absolutely no striving for excellence or customer satisfaction, only do just enough to make the sale and that is good enough. I truely feel sorry for anyone who needs to return to this dealer for some service related issue, since I can not imagine how they treat people who have already purchased a car from them if they can't even bother to talk to someone who may want to purchase a car from them. My advice stay far away from anything having the "Moritz" name especially Mirotz Kia Fort Worth and Moritz Kia Hurst.

Sheimlich

14 de mar. de 2012

I was in the market for a new 2012 Kia Sorento and was in the process of completing a deal with another dealership however I decided to give Moritz a try. I contacted Mike Kennedy in the new car sales department. After explains my circumstance and the exact vehicle I wanted as well as the offer the other dealership was offering Mike told me that he thought he could beat the deal. After three more phone conversations he came up with a price that was 1k less then the other dealership and included remote engine start for fee. I explained that if I was going to cancel the current deal I needed reassurances and a contract ready when I arrived. Mike promised me that he would have one ready and that the deal had been approved by his manager. When I arrived at the dealership he began asking for information on my trade-in, information we had already gone over. He then proceeded to tell me that they would be loosing 600.00 on the current deal but that they would be making it up in bonus for vehicle volume sales. After more discussion he came back and said that in fact he could not beat the deal and at the very best he could match the deal. Mike basically said what he needed to say to get me into the store in hopes that I would cancel my current deal. He made several assurances that he later recanted. To make matters worse when I later sent him an email to express my dissatisfaction he responded in a condescending manner. Bottom line this is not the first run in with Moritz, the first time they made my mother-in-law cry and the second time the pulled a classic bait and switch on me. Poor, poor service/sales!

catzander

17 de feb. de 2012

I hate buying cars because of the run around game! This was the best experience I've had. I went in and told them what I wanted and the payment I could do, within an hour I was in the finance office purchasing my car. No games or run around. Best ever!

jbejaran

6 de feb. de 2012

My husband and I were in the market for a 2012 Kia Soul, after not finding the model we wanted locally we drove over 300 miles to Dallas to Central Kia. After a terrible experience there we found Moritz Kia online and decided to give them a shot since we had already driven so far. When we got to the dealership we met Mario who was very pleasant. We told him about our experience with Central and he assured us that would not be the outcome at Moritz. They did not have the model that we were interested in even though the website showed several, apparently they were pre sold. But he said we could work out a deal on a higher model. We found three options and picked the one that worked best for us. Mario assured us that we would work something out since we had driven so far. We told him the price that 2 other dealerships had offered for our trade and what we were willing to spend monthly. Mario tried to pressure us into spending more than we wanted monthly, but we knew what we wanted to spend. After several back and forth negotiations we were under the impression that we had come to an arrangement, which was still more than we really wanted to spend, but we agreed and he sent us to the financing department. We met with Dean and thought we were sitting down to sign papers and leave with our car, wrong. We sat in the financing department for over 2 hours only to find out that the deal we agreed on had not even been finalized. By this time we had already been at the dealership for 4 hours. After waiting for another hour Dean presented us with yet another offer that we had previously told Mario we would not accept. We picked up our things to walk out and tried to get our keys back from Mario only to be told that if we would come back on Monday he was sure he could make the deal work. We expressed our frustrations which were ignored. Why he thought we would drive 10 hours round trip AGAIN after we sat in the sales department for over 2 hours and the financing department for over 3 hours only to leave without a car and beyond angry I have no idea. I feel that we were lied to, and were being pressured to take a deal that was unacceptable. Needless to say but we will not be visiting Moritz Kia in the future and will warn our friends/family in the area to do the same. The only saving grace of this dealership for us was meeting Dean Priest and hearing his amazing story.

Jeff1212

20 de sep. de 2011

I found a vehicle that I was interested in on the dealership website. I called to confirm that the car was still available and inquire about some specifics about the car. The salesman assured me that the car was still available. I explained that I would be driving a long distance to see that vehicle. When I got there, I was told that the vehicle had sold the previous weekend, but, they had some different vehicles that they would like to show me. Needlesstosay, I walked out and will NEVER go to a Moritz dealership for any reason. This was a huge waste of my time and my gas. I would rather have my teeth drilled with no anesthesia than deal with car salesman.

llindsey

18 de ago. de 2011

5 star experiance from the beginning of the sale through the financing process. No hassles at all. One the most outstnading car buying experinaces ever experianced.If your looking for a Kia the Moritz organization should be your only choice period!